Netgear PDR0132
Contents
1. NETGEAR Defective Drive Retention Service Ensuring customer s data confidentiality is the Primary Benefits of DDR highest priority for NETGEAR When a storage drive becomes defective the NETGEAR Defective Security retain total control of the sensitive data Drive Retention DDR service allows business Compliance meet regulatory and privacy requirements customers to retain possession of the drive thus E giving them total control over the sensitive and Convenience eliminate the need to perform certified data destruction confidential data that are stored within it and return the defective drives Under the terms and conditions of NETGEAR Availability limited warranty policy when a defective unit is returned to NETGEAR the returned unit becomes The optional DDR service is available in the selected countries for business the property of NETGEAR With the DDR service and governmental agencies with NETGEAR ReadyDATA family ReadyNAS Pro property g g y y y however the customer is allowed to keep the family 32xx and 42xx series storage systems defective unit after returning a signed certified DDR service is available at the time of system purchase or while the system remains under limited warranty Note that the system and the drives must Table 1 ProSupport DDR Part Number by be under the limited warranty for the DDR coverage to be in effect2. ReadyNAS ReadyDATA product Each DDR contract covers all the hard drives which were purchased from NETGEAR contained within the main storage system A separate DDR Defective Drive Retention DDR contract must be purchased for each individual storage system or any optional storage expansion modules form with a copy of the drive label Model PDRO132 3 Years PDRO152 5 Years DDR service can also be purchased as an additional component of the EDA500 o NETGEAR ProSupport Services with a variety of coverage options RN312 o uel Customer Responsibilities RN316 o Complete and sign the certified DDR letter using the company or Defective Drive Retention DDR agency s letterhead Medel PDRO133 3 Years Take a picture or copy the defective drive label with serial number PDRO153 5 Years EDA2000 o Contact the local NETGEAR Call Center not online RMA process for EDA4000 D replacement authorization RDD516 g Fax or email the signed certificate along with a copy of the drive label RN516 o to NETGEAR RN716x Upon receipt of the complete documentation NETGEAR will process and ship _ replacement unit s based on the service entitlement and coverage of the storage systems which are in effect Defective Drive Retention DDR Model PDRO134 3 Years Right to Cancel DDR Service with Excessive Failure Rates PDR0154 5 Years RD52xxxx
3. o NETGEAR closely monitors failure rates of its hard drives and reserves the right RN322xxx o to cancel the DDR Service if NETGEAR reasonably believes that the customer RN422xxx o is abusing the DDR Service example when replacement of faulty hard drives RN12Pxxxx materially exceeds the standard failure rates RN12Sxxxx o RN12Txxxx o Covers SATA amp SAS drives purchased from NETGEAR LEGEND Australia Austria Belgium Canada Denmark France Germany Ireland Italy Japan Luxembourg o Optional Storage system and hard drives must have valid hardware Spain Sweden Switzerland The Netherlands UK and USA warranty in effect during the DDR contract term i NETGEAR the NETGEAR Logo ReadyDATA and ReadyNAS are trademarks of NETGEAR Inc in the United States and or other countries Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holder s Information is subject to change without notice 2014 NETGEAR Inc All rights reserved
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