Cisco SW Upgrade CM 4.1 to CM 5.1 - 7835
Contents
1. Prevent trunk to trunk transfer Drop conference call when originator hangs up Require forced authorization codes All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 6 of 14 Unified device and system configuration Unified dial plan Video codecs H 261 H 263 H 264 and Cisco Wideband Video Codec Cisco Unified Video Advantage e Video Telephony SCCP H 323 and SIP Summary of User Features Asterisks in this list indicate SIP support for Cisco Unified CallManager 5 e Abbreviated dial e Answer and answer release e Autoanswer and intercom e Barge e Call back busy no reply to station e Call connection e Call coverage e Call forward All off net and on net busy and no answer e Call hold and retrieve e Call join e Call park and pickup e Call pickup group Universal e Call status per line state duration and number e Call waiting and retrieve with configurable audible alerting e Calling line identification CLID and calling party name identification CNID e Calling line identification restriction CLIR call by call e Conference barge e Conference list and drop any party impromptu conference e Direct inward dial DID and direct outward dial DOD e Directory dial from phone Corporate and personal e Directories Missed placed and received calls list stored on selected IP phones e Distinctive ring for on2. no answer and SS CFU unconditional service ISO IEC 13872 and ISO IEC 13873 first edition 1995 Call diversion by forward switching and by reroute Call transfer by join H 323 Annex M 1 Q SIG over H 323 ITU recommendation for Annex M 1 Identification restriction Calling Name Identification Restriction CNIR Connected Line Identification Restriction COLR and Connected Name Identification Restriction CONR Loop prevention diversion counter and reason loop detection diverted to number diverting number original called name and number original diversion reason and redirecting name Message waiting indicator MWI Path replacement ISO IEC 13863 2nd ed 1998 and ISO IEC 13974 2nd ed 1999 e Call preservation redundancy and automated failover on call processing failure e Station to station e Station through trunk Media Gateway Control Protocol MGCP gateways o o o o JTAPI and TAPI applications enabled with automated failover and automatic update Triple Cisco Unified CallManager redundancy per device phones gateway and applications with automated failover and recovery Trunk groups MGCP BRI support ETSI BRI basic net3 user side only e Security o o Configurable operation modes Nonsecure or secure modes can be configured Device authentication New model phones have an embedded X 509v3 certificate a certificate authority proxy function CAPF is used to install locally significant c
3. Systems Inc 170 West Tasman Drive Haarlerbergpark 170 West Tasman Drive 168 Robinson Road San Jose CA 95134 1706 Haarlerbergweg 13 19 San Jose CA 95134 1706 28 01 Capital Tower USA 1101 CH Amsterdam USA Singapore 068912 www cisco com The Netherlands www cisco com www cisco com Tel 408 526 4000 www europe cisco com Tel 408 526 7660 Tel 65 6317 7777 800 553 NETS 6387 Tel 31 0 20 357 1000 Fax 408 527 0883 Fax 65 6317 7799 Fax 408 526 4100 Fax 31 0 20 357 1100 Cisco Systems has more than 200 offices in the following countries and regions Addresses phone numbers and fax numbers are listed on the Cisco com Website at www cisco com go offices Argentina Australia e Austria Belgium Brazil e Bulgaria e Canada Chile e China PRC Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Dubai UAE Finland France Germany Greece e Hong Kong SAR e Hungary India Indonesia Ireland Israel Italy Japan Korea e Luxembourg Malaysia e Mexico e The Netherlands e New Zealand Norway Peru Philippines e Poland Portugal Puerto Rico e Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom e United States e Venezuela Vietnam Zimbabwe Copyright 2006 Cisco Systems Inc All rights reserved CCSP CCVP the Cisco Square Bridge logo Follow Me Browsing and StackWise ar
4. and off net status per line appearance and per phone e Drop last conference party impromptu conferences e Extension mobility support e Hands free full duplex speakerphone e HTML help access from phone e Immediate divert to voicemail e Last number redial on and off net e Malicious call ID and trace e Manager assistant service Cisco Unified CallManager Assistant application proxy line support All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 7 of 14 o Manager features Immediate divert or transfer do not disturb divert all calls call intercept call filtering on CLID intercom and speed dials o Assistant features Intercom immediate divert or transfer divert all calls and manager call handling through assistant console application e Manager assistant service Cisco Unified CallManager Assistant application shared line support o Manager features Immediate divert or transfer do not disturb intercom speed dials barge direct transfer and join o Assistant features Handle calls for managers view manager status and calls create speed dials for frequently used numbers search for people in directory handle calls on their own lines immediate divert or transfer intercom barge privacy multiple calls per line direct transfer and join send DTMF digits from console and MWI status of manager phone e Manager assistant service
5. 0 units LIC CM DL 100000 Cal Manager Device License 100 000 units LIC CM DL 500000 Cal Manager Device License 500 000 units LIC CM DL 1000000 Cal Manager Device License 1 000 000 units LIC 3PTY DL 10 Cal Manager Third Party Device License 10 units LIC 3PTY DL 100 Cal Manager Third Party Device License 100 units LIC 3PTY DL 500 Cal Manager Third Party Device License 500 units LIC 3PTY DL 1000 Cal Manager Third Party Device License 1 000 units LIC 3PTY DL 5000 Cal Manager Third Party Device License 5 000 units LIC 3PTY DL 10000 Cal Manager Third Party Device License 10 000 units LIC 3PTY DL 25000 Cal Manager Third Party Device License 25 000 units LIC 3PTY DL 50000 Cal Manager Third Party Device License 50 000 units LIC 3PTY DL 100K Cal Manager Third Party Device License 100 000 units LIC 3PTY DL 500K Cal Manager Third Party Device License 500 000 units LIC 3PTY DL 1M Cal Manager Third Party Device License 1 000 000 units All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 13 of 14 Cisco SYSTEMS o Corporate Headquarters European Headquarters Americas Headquarters Asia Pacific Headquarters Cisco Systems Inc Cisco Systems International BV Cisco Systems Inc Cisco
6. CallManager with the Java Telephony API JTAPI JTAPI reference documentation and sample code are included e Cisco Unified CallManager Telephony Service Provider Contains the Cisco Telephony API TAPI service provider TSP and the Cisco Wave Drivers that enable TAPI applications to make and receive calls on the Cisco IP Telephony system e Cisco Dialed Number Analyzer Serviceability tool that analyzes the dialing plan for specific numbers e Cisco Unified CallManager Assistant Provides administration features along with administration Webpages for improved call handling System Capabilities Summary Items marked with an asterisk are new or enhanced for Cisco Unified CallManager 5 1 e Alternate automatic routing AAR e Attenuation and gain adjustment per device phone and gateway e Automated bandwidth selection e Auto route selection ARS e AXL Simple Object Access Protocol SOAP API with performance and real time information e Basic Rate Interface BRI endpoint support registers BRI endpoints as Skinny Client Control Protocol SCCP devices e CAC Intercluster and intracluster e Call coverage Forwarding based on internal and external calls o Forwarding out of a coverage path All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 3 of 14 Timer for maximum time in coverage path Time of day e Call display restrictions e Codec support for
7. Cisco SYSTEMS Data Sheet Cisco Unified CallManager Version 5 1 The Cisco Unified Communications family of voice video and IP communications products and applications helps enable organizations to communicate more effectively helping them streamline business processes reach the right resource the first time and reduce costs and maximize revenue The Cisco Unified Communications system is an integral part of a complete integrated business communications solution for organizations of all sizes that also includes network infrastructure security and network management products wireless connectivity a lifecycle services approach and flexible deployment and outsourced management options end user and partner financing packages and third party communications applications Cisco Unified CallManager software is the call processing component of the Cisco Unified Communications system Cisco Unified CallManager extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones media processing devices voice over IP VoIP gateways and multimedia applications Additional services such as unified messaging multimedia conferencing collaborative contact centers and interactive multimedia response systems are made possible through Cisco Unified CallManager open telephony application programming interfaces APIs Cisco Unified CallManager is installed on the Cisco MCS 7800 Series of server platforms and select
8. Cisco Unified CallManager Assistant application system capabilities Multiple managers per assistant up to 33 lines and redundant service e Manager assistant service on Cisco IP phones with Cisco Unified CallManager 5 1 e MWI e Multiparty conference Impromptu with add on meet me features e Multiple calls per line appearance e Multiple line appearances per phone e Music on hold e Mute capability from speakerphone and handset e On hook dialing e Operator attendant Cisco Unified CallManager Attendant Console call queuing broadcast hunting and shared line support e Privacy e Real time QoS statistics through HTTP browser to phone e Recent dial list Calls to phone calls from phone autodial and edit dial e Service URL single button access to IP phone service e Single directory number and multiple phones Bridged line appearances e Speed dial Multiple speed dials per phone e Station volume controls audio and ringer e Transfer Blind consultative and direct transfer of two parties on a line e User configured speed dial and call forward through Web access e Video SCCP H 323 and SIP e Web services access from phone e Web dialer Click to dial e Wideband audio codec support Proprietary 16 bit resolution 16 kHz sampling rate codec Summary of Administrative Features e Application discovery and registration to SNMP manager e AXL SOAP API with performance and real time information e Cisco Unified Call
9. Manager BAT All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 8 of 14 e CDRs e Cisco Unified CallManager CDR Analysis and Reporting Tool e Call forward reason code delivery e Centralized replicated configuration database and distributed Web based management viewers e Configurable and default ringer WAV files per phone e Configurable call forward display e Database automated change notification e Date and time display format configurable per phone e Debug information to common syslog file e Device addition through wizards e Device downloadable feature upgrades Phones hardware transcoder resource hardware conference bridge resource and VoIP gateway resource e Device groups and pools for large system management e Device mapping tool IP address to MAC address e Dynamic Host Configuration Protocol DHCP block IP assignment Phones and gateways e Dialed Number Analyzer DNA e Dialed number translation table inbound and outbound translation e Dialed number identification service DNIS e Enhanced 911 service e H 323 compliant interface to H 323 clients gateways and gatekeepers e JTAPI 2 0 computer telephony interface e Lightweight Directory Access Protocol LDAP Version 3 directory interface to selected vendors LDAP directories Active Directory and Netscape Directory Server e MGCP signaling and control to selected Cisco VoIP gateways e N
10. ages the maximum number of devices that can be provisioned e Each device Cisco Unified IP phones third party devices and video devices provisioned in the system corresponds to a number of device license units DLUs depending on its capabilities the total number of units is managed in Cisco Unified CallManager to determine capacity e DLUs must be purchased to cover the number of devices connected to Cisco Unified CallManager e Third party SIP devices require DLUs for operation with Cisco Unified CallManager Localization The following user locales languages are supported French German Italian Spanish Danish Portuguese Swedish Norwegian Dutch Russian Greek Hungarian Polish Simplified Chinese Traditional Chinese Korean Japanese Brazilian Portuguese Catalan Croatian Bulgarian Slovak Czechoslovakian Slovenian Romanian Serbian and now Arabic Localization for Japanese Korean Traditional and Simplified Chinese and Arabic are available with the Cisco Unified IP Phone 7911G 7941G 7941G GE 7961G 7961G GE 7970G and 7971G models The following network locales tones and cadences are supported Argentina Australia Austria Belgium Brazil Canada China Colombia Cyprus Czech Republic Denmark Egypt Finland France Germany Ghana Greece Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Japan Jordan Kenya Korea Republic Lebanon Luxembourg Malaysia Mexico Nepal Netherlands N
11. ative supplementary services support to Cisco H 323 gateways e Paperless phone DNIS Display directed button labels on phones e Performance monitoring SNMP statistics from applications to SNMP manager or to operating system performance monitor e QoS statistics recorded per call e Redirected DNIS RDNIS inbound and outbound to H 323 devices e Select specified line appearance to ring e Select specified phone to ring e Single CDR per cluster e Single point system and device configuration e Sortable component inventory list by device user or line e System event reporting to common syslog or operating system event viewer e TAPI 2 1 CTI e Time zone configurable per phone All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 9 of 14 e Cisco Unity software user integration e TAPS e Extensible Markup Language XML API into IP phones Cisco Unified IP Phone 7940G and 7960G models e Zero cost automated phone moves e Zero cost phone adds e Data migration assistant e Log partition monitor e Disaster recovery framework e Cisco Security Agent for Cisco Unified CallManager e IPsec and certificate management e CDR delivery manager e Command line interface e Enhanced remote access through serial console and Secure Shell SSH Protocol e Scheduled provisioning with Cisco Unified CallManager BAT e Scheduled trace collection e User defined events e Real time tra
12. automated bandwidth selection G 711 mu law and a law G 722 G 722 1 G 723 1 G 728 G 729A B GSM EFR GSM FR wideband audio proprietary 16 bit resolution 16 kHz sampled audio and Advance Audio Coding AAC for use with Cisco Telepresence devices e Digit analysis and call treatment digit string insertion deletion stripping dial access codes and digit string translation e Distributed call processing Deployment of devices and applications across an IP network Virtual clusters of up to eight Cisco Unified CallManager servers for scalability redundancy and load balancing Maximum of 7500 IP phones per Cisco Unified CallManager server and 30 000 per server cluster configuration dependent Maximum of 100 000 busy hour call completions BHCCs per Cisco Unified CallManager server and 250 000 per server cluster configuration dependent Intercluster scalability to more than 100 sites or clusters through H 323 gatekeeper Intracluster feature and management transparency e Fax over IP G 711 pass through and Cisco Fax Relay e Forced authorization codes and client matter codes account codes e H 323 interface to selected devices e H 323 FastStart inbound and outbound e Hotline and private line automated ringdown PLAR e Hunt groups Broadcast circular longest idle and linear e Interface to H 323 gatekeeper for scalability CAC and redundancy e Divert calls to voicemail iDivert e Language support for client user i
13. ce discovery and computer telephony integration CTI applications It also provides trace and log file management capabilities including scheduling downloads of all trace and log files user defined events in trace and log files and real time monitoring of trace and log files Cisco Unified CallManager RTMT can send e mail and page alerts when problems are detected It connects directly to Cisco Unified CallManager by using HTTP for troubleshooting system problems e Cisco Conference Bridge Provides software conference bridge resources for Cisco Unified CallManager e Cisco Unified IP Phone Address Book Synchronizer Allows users to synchronize Microsoft Outlook or Outlook Express address books with Cisco Personal Address Book After installing and configuring Cisco Personal Address Book users can access this feature from the Cisco Unified IP Phone Configuration Website e Cisco Unified CallManager Locale Installer Provides user and network locales for Cisco Unified CallManager adding support for languages other than English The locales installer allows users to view translated text receive country specific phone tones and receive Tool for Auto Registered Phones Support TAPS prompts in a chosen language when working with supported interfaces This application is downloaded from the Cisco Website as needed e Cisco Unified CallManager JTAPI This plug in is installed on all computers hosting applications that interact with Cisco Unified
14. ce monitoring e Enhanced upgrade process to minimize service downtime e Enhanced installation process to minimize install times e Installation answer file for no touch installs e Syslog to SNMP trap MIB e Enhanced AXL SOAP API to modify the database CISCO UNIFIED CALLMANAGER VERSION 5 ENHANCEMENTS SIP Trunk and Endpoint Support SIP trunk and endpoint support provides enhancements to support SIP and host SIP phones improving interoperability and opening ways to develop innovative applications Cisco Unified CallManager supports coexistence of SCCP and SIP phones allowing migration to SIP while protecting investments in existing devices Cisco Unified CallManager 5 includes the following major SIP functions e Native support of SIP devices e CTI for Internet service provider ISP phones e Presence information for SIP devices e Fault configuration accounting performance and security FCAPS enhancements to support SIP e SIP trunk enhancements for external applications such as conferencing and presence e Third party SIP devices supporting RFC 3261 e SIP line side RFCs RFCs 3261 3262 3264 3265 3311 3515 and 3842 e SIP trunk RFC support RFCs 2833 2976 3261 3262 3264 3265 3311 3515 3842 3856 and 3891 All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 10 of 14 Licensing Application and phone software licenses are enforced The system man
15. e trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn and Quick Study are service marks of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDP CCIE CCIP CCNA CCNP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step FormShare GigaDrive GigaStack HomeLink Internet Quotient IOS IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard LightStream Linksys MeetingPlace MGX the Networkers logo Networking Academy Network Registrar Packet PIX Post Routing Pre Routing ProConnect RateMUX ScriptShare ScriptShare SlideCast SMARTnet The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this document or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 0601R Printed in USA C78 366094 01 01 07 All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 14 of 14
16. eb interface to the configuration database enables remote device and system configuration HTML based online help is available for users and administrators Cisco Unified CallManager 5 1 builds upon the feature set available today with Cisco Unified CallManager 5 0 and 4 1 3 The appliance model provides a platform for call processing with the software preloaded on a Cisco Media Convergence Server MCS platform the software is optionally available as a DVD kit for customer provided servers The appliance comes with a single firmware image that includes the underlying operating system as well as the Cisco Unified CallManager application The appliance is accessed through a GUI and a command line interface has been added to enable diagnostics along with basic systems management such as starting or stopping services and rebooting the appliance No access to the underlying operating system is necessary All systems management activities such as disk space monitoring system monitoring and upgrades are either automated or are controlled through the GUI Because onboard agents are no longer supported on the appliance in this version all Cisco Unified CallManager management interfaces are enhanced to All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 1 of 14 allow for tight integration with third party applications The Simple Network Management Protocol SNMP interface ha
17. ed third party servers It has a suite of integrated voice applications and utilities including the Cisco Unified CallManager Attendant Console an impromptu conferencing application the Cisco Unified CallManager Bulk Administration Tool the Cisco Unified CallManager CDR Analysis and Reporting Tool the Cisco Unified CallManager Real Time Monitoring Tool and the Cisco Unified CallManager Assistant application FEATURES AND BENEFITS Cisco Unified CallManager 5 1 is an enterprise IP telephony call processing solution that is scalable distributable and highly available Multiple Cisco Unified CallManager servers are clustered and managed as a single entity on an IP network a distinctive capability in the industry that yields scalability of 1 to 30 000 IP phones per cluster load balancing and call processing service redundancy Interlinking multiple clusters allows system capacity to reach 1 million users in a system of more than 100 sites Clustering aggregates the power of multiple distributed Cisco Unified CallManager installations enhancing the accessibility of the servers to phones gateways and applications and triple call processing server redundancy improves overall system availability Call Admission Control CAC helps ensure that voice quality of service QoS is maintained across constricted WAN links and it automatically diverts calls to alternate public switched telephone network PSTN routes when WAN bandwidth is not available A W
18. ense SKUs LIC CM5 1 7815 License CallMgr 5 1 7815 Appliance 500 seats LIC CM5 1 7825 License CallMgr 5 1 7825 Appliance 1000 seats LIC CM5 1 7835 License CallMgr 5 1 7835 Appliance 2 500 seats LIC CM5 1 7845 License CallMgr 5 1 7845 Appliance 5 000 seats LIC CCM5 X 2500 License CallMgr Additional 2500 Users Customers planning an upgrade to Cisco Unified CallManager Version 5 1 should see the upgrade program for supported servers at http www cisco com go swonly Hard disk capacity of 72 GB or greater is required Device Licenses Device licenses are required for all devices provisioned in Cisco Unified CallManager Table 3 lists part numbers for licenses for Cisco devices All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 12 of 14 Table 3 Device Licenses for Cisco Devices Product ID Description LIC CM DL 10 CallManager Device License 10 units LIC CM DL 100 CallManager Device License 100 units LIC CM DL 500 CallManager Device License 500 units LIC CM DL 1000 Cal Manager Device License 1000 units LIC CM DL 5000 Cal Manager Device License 5000 units LIC CM DL 10000 Cal Manager Device License 10 000 units LIC CM DL 25000 Cal Manager Device License 25 000 units LIC CM DL 50000 Cal Manager Device License 50 00
19. ertificate in the phones Data integrity The Transport Layer Security TLS cipher NULL SHA is supported messages are appended with the SHA1 hash of the message to ensure that they are not altered on the wire and can be trusted Cisco Unified CallManager 5 offers secure HTTP support for Cisco Unified CallManager Admin Cisco Unified CallManager Serviceability Cisco Unified CallManager User Cisco Unified CallManager RTMT Cisco Unified CallManager Trace Analysis All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 5 of 14 Cisco Unified CallManager Service Cisco Unified CallManager Trace Collection Tool and Cisco Unified CallManager CDR Analysis and Reporting Tool Privacy Signaling and media are encrypted including Cisco Unified IP Phone 7911G 7940G 7941G 7941G GE 7960G 7961G 7961G GE 7970G and 7971G models Cisco Unified Survivable Remote Site Telephony SRST and Media Gateway Control Protocol MGCP gateways Secure Sockets Layer SSL for directory Supported applications include Cisco Unified CallManager BAT Cisco Unified CallManager CDR Analysis and Reporting Tool Cisco Unified CallManager Admin User Pages Cisco Unified CallManager Assistant Admin Pages Cisco Unified CallManager User Pages and Cisco Unified IP Phone Options Pages Cisco Conference Connection Cisco CTI Manager Cisco CallManager Extension Mobility and Cisco IP Manager As
20. ew Zealand Nigeria Norway Pakistan Panama Peru Philippines Poland Portugal Russian Federation Saudi Arabia Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Venezuela and Zimbabwe ORDERING INFORMATION Software Upgrades Cisco Unified CallManager 5 1 installation CDs can be ordered for existing systems Customers with a Cisco Software Application Support plus Upgrades SASU contract running Cisco CallManager 3 2 or 3 3 or Cisco Unified CallManager 4 0 or 5 0 who want to upgrade to Cisco Unified CallManager 5 1 can order upgrades using the Product Upgrade Tool located at http www cisco com upgrade Customers with no upgrade maintenance contract or upgrades from a previous version of Cisco Unified CallManager can order one of the part numbers in Table 1 Table 1 Cisco Unified CallManager Part Numbers Cisco Unified CallManager Upgrade Part Numbers Description CM5 1 K9 SUP SW Upgrade CM 4 1 to 5 1 for Cisco SMARTnet CM51 K9 UPG SW Upgrade CM 4 1 to 5 1 for SASU CM5 1 U K9 7815SE SW Upgrade CM 4 1 to CM 5 1 7815SE CM5 1 U K9 7815 SW Upgrade CM 4 1 to CM 5 1 7815 CM5 1 U K9 7825SE SW Upgrade CM 4 1 to CM 5 1 MMIPC bundles only CM5 1 U K9 7825 SW Upgrade CM 4 1 to CM 5 1 7825 CM5 1 U K9 7835 SW Upgrade CM 4 1 to CM 5 1 7835 CM5 1 U K9 7845 SW Upgrade CM 4 1 to CM 5 1 7845 CM5 1 U K9 DL320 SW Up
21. fied CallManager administration software e Cisco Unified CallManager CDR Analysis and Reporting Tool Provides reports for calls based on call detail records CDRs that include calls on a user basis calls through gateways simplified call quality and a CDR search mechanism The Cisco Unified CallManager CDR Analysis and Reporting Tool also provides limited database administration for example deleting records based on database size All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 2 of 14 e Cisco Unified CallManager Bulk Administration Tool BAT Allows administrators to perform bulk add delete and update operations for devices and users e Cisco Unified CallManager Attendant Console Allows a receptionist to answer transfer and dispatch calls within an organization The attendant can install the attendant console a client server application on a PC running Windows 2000 or Windows XP The attendant console connects to the Cisco Telephony Call Dispatcher TCD server for login services line state and directory services Multiple attendant consoles can connect to a single Cisco TCD server e Cisco Unified CallManager Real Time Monitoring Tool RTMT A client tool that monitors real time behavior of the components in a Cisco Unified CallManager cluster Cisco Unified CallManager RTMT uses HTTP and TCP to monitor device status system performance devi
22. gies and more efficient use of networks Cisco Unified CallManager 5 0 includes Japanese Korean and Chinese Traditional and Simplified languages Cisco Unified CallManager 5 1 now supports Arabic too SNMP is available to manage Cisco Unified CallManager allowing managers to set and report traps on conditions that could affect service and send them to the remote monitoring systems Cisco Unified CallManager allows immediate diversion of an incoming call or an in progress call to voicemail In Cisco Unified CallManager 5 1 the feature has been enhanced to address transferred calls as well Users now have the option to forward calls that have been transferred to them either to their own voicemail or to the voicemail of the original transferring party Cisco Unified CallManager provides a choice of operating system either a Windows based server Release 4 or the appliance model Release 5 The feature enhancements listed in this section are available only on the appliance model at this time SPECIFICATIONS Platforms e Cisco MCS 7800 Series including Cisco MCS 7815 MCS 7825 MCS 7835 and MCS 7845 e Selected third party servers for details visit http www cisco com go swonly Bundled Software e Cisco Unified CallManager Version 5 1 Call processing and call control application e Cisco Unified CallManager Version 5 1 configuration database Contains system and device configuration information including dial plan e Cisco Uni
23. grade CM 4 1 to CM 5 1 DL320 All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 11 of 14 CM5 1 U K9 DL380 SW Upgrade CM 4 1 to CM 5 1 DL380 1CPU CM5 1 U K9 DL380D SW Upgrade CM 4 1 to CM 5 1 DL380 2CPU CM5 1 U K9 X306 SW Upgrade CM 4 1 to CM 5 1 X306 CM5 1 U K9 X346 SW Upgrade CM 4 1 to CM 5 1 X346 1CPU CM5 1 U K9 X346D SW Upgrade CM 4 1 to CM 5 1 X346 2CPU CM5 0 5 1 U K9 SW Upgrade CM 5 0 5 1 New Installations For new Cisco Unified CallManager installations Cisco Unified CallManager software and server hardware must be ordered Table 2 lists these part numbers Table 2 New Cisco Unified CallManager Part Numbers Product ID Description Cisco Unified CallManager hardware SKUs MCS781512 K9 CMA2 HW SW Unified CallMgr 5 1 7815 12 Appliance 0 Seats MCS7825H2 K9 CMA2 HW SW Unified CallMgr 5 1 7825 H2 Appliance 0 Seats MCS782512 K9 CMA2 HW SW Unified CallMgr 5 1 7825 12 Appliance 0 Seats MCS7835H2 K9 CMA2 HW SW Unified CallMgr 5 1 7835 H2 Appliance 0 Seats MCS783512 K9 CMA2 HW SW Unified CallMgr 5 1 7835 12 Appliance 0 Seats MCS7845H2 K9 CMA2 HW SW Unified CallMgr 5 1 7845 H2 Appliance 0 Seats MCS784511 K9 CMA2 HW SW Unified CallMgr 5 1 7845 11 Appliance 0 Seats Cisco Unified CallManager lic
24. nterfaces languages specified separately e Multilevel precedence and preemption MLPP e Multilocation Dial plan partition e Multiple ISDN protocol support e Multiple remote Cisco Unified CallManager platform administration and debug utilities Prepackaged alerts monitor views and historical reports with RTMT Real time and historical application performance monitoring through operating system tools and SNMP Monitored data collection service Remote terminal service for off net system monitoring and alerting Real time event monitoring and presentation to common syslog Trace setting and collection utility Browse to onboard device statistics o Clusterwide trace setting tool Trace collection tool All contents are Copyright 1992 2006 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 4 of 14 e Multisite cross WAN capability with intersite CAC e Dial plan partitioning e Off premises extension OPX e Outbound call blocking e Out of band dual tone multifrequency DTMF signaling over IP e PSTN failover on route nonavailability AAR e Q SIG o o o o Alerting name specified in ISO 13868 as part of the SS CONP feature Basic call ID services General functional procedures Call back ISO IEC 13870 2nd ed 2001 07 completion of calls to busy subscriber CCBS and call completion on no reply CCNR Call diversion including SS CFB busy SS CFNR
25. s added an Overall Syslog performance MIB the Serviceability interface has instrumented appliance specific counters and the Programming interface has added the ability to execute insert update and delete database commands To further enhance security Cisco Security Agent for Cisco Unified CallManager comes preloaded on the appliance A host based firewall has been added along with IP Security IPsec connectivity between all cluster members Session Initiation Protocol SIP support is available in Cisco Unified CallManager 5 with support of line side devices including IETF RFC 3261 compliant devices available from Cisco Systems and other manufacturers Cisco SIP compliant devices include the Cisco Unified IP Phone 7905G 7912G 7940G and 7960G models SIP is also available on the Cisco Unified IP Phone 7911G 7941G 7941G GE 7961G 7961G GE 7970G and 7971G GE models The SIP trunk interface is available and conforms to RFC 3261 allowing support of video calls over the SIP trunk and improving conferencing and application support experiences when used with the Cisco Unity and Cisco Unified MeetingPlace solutions Cisco Unified CallManager 5 supports Resource Reservation Protocol RSVP agent capability The RSVP agent on a Cisco router extends CAC capability beyond a hub and spoke topology within a cluster Now a call can be routed directly between two locations without having to traverse the hub allowing alternative network topolo
26. sistant A USB eToken containing a Cisco rooted X 509Vv3 certificate is used to generate a Certificate Trust List CTL file for the phones and configure the security mode of the cluster Phone security Trivial File Transfer Protocol TFTP files configuration and firmware loads are signed with the self signed certificate of the TFTP server the Cisco Unified CallManager system administrator can disable HTTP and Telnet on IP phones e SIP trunk RFC 3261 and line side RFC 3261 based devices e Cisco SRST e Shared resource and application management and configuration Transcoder resource Conference bridge resource Topological association of shared resource devices conference bridge music on hold sources and transcoders e Media termination point MTP Support for SIP trunk and RFC 2833 Annunciator e Silence suppression and voice activity detection e Simplified North American Numbering Plan NANP and non NANP support e T 38 fax support H 323 and SIP e Third party applications support Broadcast paging Through foreign exchange station FXS Simplified Message Desk Interface SMDI for MWI Hook flash feature support on selected FXS gateways TSP 2 1 interface JTAPI 2 0 service provider interface o Billing and call statistics Configuration database API Cisco AXL e Time of day day of week and day of year routing and restrictions e Toll restriction Dial plan partition e Toll fraud prevention
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