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Cisco IPCX-40PRE-SEAT10=

1. IPCX 40PRE SEAT25 IPCX 4 0 PRE Seat Qty 25 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40PRE SEAT50 IPCX 4 0 PRE Seat Qty 50 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40PRE SEAT50 IPCX 4 0 PRE Seat Qty 50 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40STD 1A IPCX 4 0 STD 7815 Server See Product Migration Cisco Unified Contact Center SW OS Options section for details Express 5 0 or later IPCX 40STD 1A IPCX 4 0 STD 7815 Server See Product Migration Cisco Unified Contact Center Software Options section for details Express 5 0 or later IPCX 40STD 1B IPCX 4 0 STD 7825 7835 Server See Product Migration Cisco Unified Contact Center SW OS Options section for details Express 5 0 or later IPCX 40STD 1B IPCX 4 0 STD 7825 or 7835 See Product Migration Cisco Unified Contact Center Server Software Options section for details Express 5 0 or later IPCX 40STD 1C IPCX 4 0 STD 7845 Server See Product Migration Cisco Unified Contact Center SW OS Options section for details Express 5 0 or later IPCX 40STD 1C IPCX 4 0 STD 7845 Server See Product Migration Cisco Unified Contact Center Software Options section for details Express 5 0 or later IPCX 40S
2. Express 5 0 or later IPCX 40ENH SEAT50 IPCX 4 0 ENH Seat Qty 50 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40ENH SEAT50 IPCX 4 0 ENH Seat Qty 50 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40PRE 1A IPCX 4 0 PRE 7815 Server See Product Migration Cisco Unified Contact Center SW OS Options section for details Express 5 0 or later IPCX 40PRE 1A IPCX 4 0 PRE 7815 Server See Product Migration Cisco Unified Contact Center Software Options section for details Express 5 0 or later IPCX 40PRE 1B IPCX 4 0 PRE 7825 7835 Server See Product Migration Cisco Unified Contact Center SW OS Options section for details Express 5 0 or later IPCX 40PRE 1B IPCX 4 0 PRE 7825 or 7835 See Product Migration Cisco Unified Contact Center Server Software Options section for details Express 5 0 or later IPCX 40PRE 1C IPCX 4 0 PRE 7845 Server See Product Migration Cisco Unified Contact Center SW OS Options section for details Express 5 0 or later IPCX 40PRE 1C IPCX 4 0 PRE 7845 Server See Product Migration Cisco Unified Contact Center Software Options section for details Express 5 0 or later IPCX 40PRE HAE 1A IPCX 4 0 PRE 7815 HA See Product Migration Cisco Unified Contact Center Active Standby Server SW OS Options section for details Express 5 0 or later IPCX 40PRE HAE 1 A IPCX 4 0 PRE 781
3. IPCX 3 X STD to 4 0 STD SASU Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SEU 1A IPCX 3 X 4 0 STD ENH 7815 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SEU 1A IPCX 3 X to 4 0 STD to ENH 7815 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SEU 1B IPCX 3 X 4 0 STD ENH 7825 7835 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SEU 1B IPCX 3 X to 4 0 STD to ENH 7825 or 7835 Server Software Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SEU 1C IPCX 3 X 4 0 STD ENH 7845 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SEU 1C IPCX 3 X to 4 0 STD to ENH 7845 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SPU 1A IPCX 3 X 4 0 STD PRE 7815 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SPU 1A IPCX
4. Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU S10 IPCX 3 X to 4 X ENH Seat Qty 10 SW Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU S1 IPCX 3 X to 4 X ENH Seat Qty 1 SW Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU S25 IPCX 3 X 4 0 ENH Seat Qty 25 SW Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU S25 IPCX 3 X to 4 X ENH Seat Qty 25 SW Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU S50 IPCX 3 X 4 0 ENH Seat Qty 50 SW Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU S50 IPCX 3 X to 4 X ENH Seat Qty 50 SW Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EUHAE 1A IPCX 3X 40 ENH HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EUHAE 1B IPCX 3X 40 ENH 7825 35 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or late
5. USA Singapore 068912 1101 CH Amsterdam Cc I S Cc oO www cisco com www cisco com The Netherlands Tel 408 526 4000 Tel 65 6317 7777 www europe cisco com 800 553 NETS 6387 Fax 65 6317 7799 Tel 31 0 800 020 0791 Fax 408 527 0883 Fax 31 0 20 357 1100 Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices 2007 Cisco Systems Inc All rights reserved CCVP the Cisco logo and Welcome to the Human Network are trademarks of Cisco Systems Inc Changing the Way We Work Live Play and Learn is a service mark of Cisco Systems Inc and Access Registrar Aironet BPX Catalyst CCDA CCDR CCIE CCIP CCNA CCNP CCSP Cisco the Cisco Certified Internetwork Expert logo Cisco IOS Cisco Press Cisco Systems Cisco Systems Capital the Cisco Systems logo Cisco Unity Enterprise Solver EtherChannel EtherFast EtherSwitch Fast Step Follow Me Browsing FormShare GigaDrive HomeLink Internet Quotient IOS iPhone IP TV iQ Expertise the iQ logo iQ Net Readiness Scorecard iQuick Study LightStream Linksys MeetingPlace MGX Networkers Networking Academy Network Registrar PIX ProConnect ScriptShare SMARTnet StackWise The Fastest Way to Increase Your Internet Quotient and TransPath are registered trademarks of Cisco Systems Inc and or its affiliates in the United States and certain other countries All other trademarks mentioned in this docu
6. Contact Center Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 SPHAE 1B IPCX 3X 40 STD PRE 7825 35 See Product Migration Cisco Unified Contact Center HA Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 SPHAE 1C IPCX 3X 40 STD PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 SPHAS 1A IPCX 3X 40 STD PRE HA See Product Migration Cisco Unified Contact Center Active Standby SW OS SQL2K Options section for details Express 5 0 or later Upg IPCX 3X40 SPHAS 1B IPCX 3X 40 STD PRE See Product Migration Cisco Unified Contact Center 7825 35HA Active Standby Options section for details Express 5 0 or later SW OS SQL2K Upg IPCX 3X40 SPHAS 1C IPCX 3X 40 STD PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS SQL2K __ Options section for details Express 5 0 or later Upg IPCX 3X40 SPU S1 IPCX 3 X 4 0 STD PRE Seat Qty See Product Migration Cisco Unified Contact Center 1 Upg Options section for details Express 5 0 or later IPCX 3X40 SPU S10 IPCX 3 X 4 0 STD PRE Seat Qty See Product Migration Cisco Unified Contact Center 10 Upg Options section for details Express 5 0 or later IPCX 3X40 SPU S10 IPCX 3 X to 4 X STD to PRE See Product Migration Cisco Unified Contact Center Seat Qty 10 Upgrade Options section for details Express 5 0 or late
7. contract this is the last date to order a new service and support contract or add the equipment and or software to an existing service and support contract App SW contract manufacturers Actual ship date is dependent on lead time End of SW Maintenance The last date that Cisco Engineering may release any final software May 15 2009 Releases Date maintenance releases or bug fixes After this date Cisco Engineering will App SW no longer develop repair maintain or test the product software End of New Service For equipment and software that is not covered by a service and support May 15 2009 End of Service Contract Renewal Date App SW The last date to extend or renew a service contract for the product August 11 2010 Last Date of Support App SW The last date to receive service and support for the product After this date all support services for the product are unavailable and the product becomes obsolete May 15 2011 HW Hardware Table 2 Product Part Numbers Affected by This Announcement OS SW Operating System Software App SW Application Software End of Sale Product Part Number Product Description Replacement Product Part Number Replacement Product Description CCX 3031E 40E UPG CCX 3 0 or 3 1 ENH WITHOUT IVRPortOption Upgrade to 4 0 ENH See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later CCX 30
8. 0 STD ENH Seat Qty See Product Migration Cisco Unified Contact Center 10 Upg Options section for details Express 5 0 or later IPCX 3X40 SEU S10 IPCX 3 X to 4 X STD to ENH See Product Migration Cisco Unified Contact Center Seat Qty 10 Upgrade Options section for details Express 5 0 or later IPCX 3X40 SEU S1 IPCX 3 X to 4 X STD to ENH See Product Migration Cisco Unified Contact Center Seat Qyt 1 Upgrade Options section for details Express 5 0 or later IPCX 3X40 SEU S25 IPCX 3 X 4 0 STD ENH Seat Qty See Product Migration Cisco Unified Contact Center 25 Upg Options section for details Express 5 0 or later IPCX 3X40 SEU S25 IPCX 3 X to 4 X STD to ENH See Product Migration Cisco Unified Contact Center Seat Qty 25 Upgrade Options section for details Express 5 0 or later IPCX 3X40 SEU S50 IPCX 3 X 4 0 STD ENH Seat Qty See Product Migration Cisco Unified Contact Center 50 Upg Options section for details Express 5 0 or later IPCX 3X40 SEU S50 IPCX 3 X to 4 X STD to ENH See Product Migration Cisco Unified Contact Center Seat Qty 50 Upgrade Options section for details Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 4 of 14 Product End of Life Notice o CE IPCX 3X40 SPHAE 1A IPCX 3X 40 STD PRE HA See Product Migration Cisco Unified
9. 3 X to 4 0 STD to PRE 7815 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SPU 1B IPCX 3 X 4 0 STD PRE 7825 7835 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SPU 1B IPCX 3 X to 4 0 STD to PRE 7825 or 7835 Server Software Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SPU 1C IPCX 3 X 4 0 STD PRE 7845 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40SPU 1C IPCX 3 X to 4 0 STD to PRE 7845 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X4X DIFF UPG IPCX 3 X 4 X UPGRADE STD ENH STD PRE ENH PRE Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X4X SAME UPG IPCX 3 X 4 X UPGRADE STD STD EHN ENH PRE PRE Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3XI40P SASU IPCX 3 X ENH WITH IVR Port Opt to 4 0 PRE SASU Upgrade See Product Migration Options section for details Cisco Unified Contact Center Ex
10. 31E 40P UPG CCX 3 0 or 3 1 ENH WITH IVR Port Option Upgrade to 4 0 PRE See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later CCX 3031S 40S UPG CCX 3 0 or 3 1 STD Upgrade to 4 0 STD See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later CCX 35E 40E UPG CCX 3 5 ENH Upgrade to 4 0 X ENH See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 1 of 14 Product End of Life Notice PEE CCX 35P 40P UPG CCX 3 5 PRE Upgrade to 4 0 X PRE See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later CCX 35S 40S UPG CCX 3 5 STD Upgrade to 4 0 X STD See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later CCX 40XE 40YE UPG CCX 4 0 X ENH Upgrade to 4 0 Y ENH See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later CCX 40XP 40YP UPG CCX 4 0 X PRE Upgrade to 4 0 Y PRE See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later CCX 40XS 40YS UPG CCX 4 0 X STD Upgrade to 4 0 _Y STD See Pr
11. 5 HA See Product Migration Cisco Unified Contact Center Active Standby Server SW OS Options section for details Express 5 0 or later IPCX 40PRE HAE 1B IPCX 4 0 PRE 7825 7835 HA See Product Migration Cisco Unified Contact Center Active Standby Server SW OS Options section for details Express 5 0 or later IPCX 40PRE HAE 1B IPCX 4 0 PRE 7825 7835 HA See Product Migration Cisco Unified Contact Center Active Standby Server SW OS Options section for details Express 5 0 or later IPCX 40PRE HAE 1C IPCX 4 0 PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby Server SW OS Options section for details Express 5 0 or later IPCX 40PRE HAE 1C IPCX 4 0 PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby Server SW OS Options section for details Express 5 0 or later IPCX 40PRE HAS 1A IPCX 4 0 PRE 7815 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40PRE HAS 1 A IPCX 4 0 PRE 7815 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40PRE HAS 1B IPCX 4 0 PRE 7825 7835 HA See Product Migration Cisco Unified Contact Center Active Server SW OS SQL2K Options section for details Express 5 0 or later IPCX 40PRE HAS 1B IPCX 4 0 PRE 7825 7835 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options
12. 7 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 7 of 14 Product End of Life Notice POEL Ty IPCX 4040 EPU S50 IPCX 4 0 to 4 X ENH to PRE Seat Qty 50 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 EUHAE 1A IPCX 40 40 ENH HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 EUHAE 1B IPCX 40 40 ENH 7825 35 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 EUHAE 1C IPCX 40 40 ENH 7845 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 EUHAS 1A IPCX 40 40 ENH HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 EUHAS 1B IPCX 40 40 ENH 7825 35 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 EUHAS 1C IPCX 40 40 ENH 7845 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 PRE RED I
13. Afeafe CISCO Product End of Life Notice End of Sale and End of Life Announcement for the Cisco Unified Contact Center Express 4 0 EOL6236 Cisco announces the end of sale and end of life dates for the Cisco Unified Contact Center Express 4 0 The last day to order the affected product s is May 15 2008 Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center TAC as shown in Table 1 of the EoL bulletin Table 1 describes the end of life milestones definitions and dates for the affected product s Table 2 lists the product part numbers affected by this announcement For customers with active and paid service and support contracts support will be available until the termination date of the contract even if this date exceeds the Last Date of Support shown in Table 1 Table 1 End of Life Milestones and Dates for the Cisco Unified Contact Center Express Milestone Definition Date End of Life Announcement Date The date the document that announces the end of sale and end of life of a product is distributed to the general public November 15 2007 End of Sale Date The last date to order the product through Cisco point of sale mechanisms The product is no longer for sale after this date May 15 2008 Last Ship Date The last possible ship date that can be requested of Cisco and or its August 13 2008 Attachment Date App SW
14. C IPCX 4 0 ENH 7845 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40ENH SEAT1 IPCX 4 0 ENH Seat Qty 1 agent or supervisor See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH SEAT10 IPCX 4 0 ENH Seat Qty 10 agent or supervisor See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH SEAT10 IPCX 4 0 ENH Seat Qty 10 agent or supervisor See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 10 of 14 Product End of Life Notice o CE IPCX 40ENH SEAT1 IPCX 4 0 ENH Seat Qty 1 agent See Product Migration Cisco Unified Contact Center or supervisor Options section for details Express 5 0 or later IPCX 40ENH SEAT25 IPCX 4 0 ENH Seat Qty 25 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40ENH SEAT25 IPCX 4 0 ENH Seat Qty 25 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details
15. Express 5 0 or later IPCX 3X40 PU S25 IPCX 3 X 4 0 PRE Seat Qty 25 See Product Migration Cisco Unified Contact Center SW Upg Options section for details Express 5 0 or later IPCX 3X40 PU S25 IPCX 3 X to 4 X PRE Seat Qty See Product Migration Cisco Unified Contact Center 25 SW Upgrade Options section for details Express 5 0 or later IPCX 3X40 PU S50 IPCX 3 X 4 0 PRE Seat Qty 50 See Product Migration Cisco Unified Contact Center SW Upg Options section for details Express 5 0 or later IPCX 3X40 PU S50 IPCX 3 X to 4 X PRE Seat Qty See Product Migration Cisco Unified Contact Center 50 SW Upgrade Options section for details Express 5 0 or later IPCX 3X40 PUHAE 1A IPCX 3X 40 PRE HA See Product Migration Cisco Unified Contact Center Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 PUHAE 1B IPCX 3X 40 PRE 7825 35 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 PUHAE 1C IPCX 3X 40 PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 PUHAS 1A IPCX 3X 40 PRE HA See Product Migration Cisco Unified Contact Center Active Standby SW OS SQL2K Options section for details Express 5 0 or later Upg IPCX 3X40 PUHAS 1B IPCX 3X 40 PRE 7825 35 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS SQL2K Options sect
16. HA Active Standby Server SW OS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH HAE 1C IPCX 4 0 ENH 7845 HA Active Standby Server SW OS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH HAE 1C IPCX 4 0 ENH 7845 HA Active Standby Server SW OS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH HAS 1A IPCX 4 0 ENH 7815 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40ENH HAS 1A IPCX 4 0 ENH 7815 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40ENH HAS 1B IPCX 4 0 ENH 7825 35 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40ENH HAS 1B IPCX 4 0 ENH 7825 35 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40ENH HAS 1C IPCX 4 0 ENH 7845 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40ENH HAS 1
17. PCX 40 40 PRE For Upgrades to 4 0 HA NO 4 0 HA Standby See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 PUHAE 1A IPCX 40 40 PRE HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 PUHAE 1B IPCX 40 40 PRE 7825 35 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 PUHAE 1C IPCX 40 40 PRE 7845 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 PUHAS 1A IPCX 40 40 PRE HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 PUHAS 1B IPCX 40 40 PRE 7825 35 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 PUHAS 1C IPCX 40 40 PRE 7845 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEHAE 1A IPCX 40 40 STD ENH HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or late
18. RE Seat Qty 1 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPU S10 IPCX 3 X 4 0 ENH PRE Seat Qty 10 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPU S10 IPCX 3 X to 4 X ENH to PRE Seat Qty 10 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPU S1 IPCX 3 X to 4 X ENH to PRE Seat Qty 1 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPU S25 IPCX 3 X 4 0 ENH PRE Seat Qty 25 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPU S25 IPCX 3 X to 4 X ENH to PRE Seat Qty 25 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPU S50 IPCX 3 X 4 0 ENH PRE Seat Qty 50 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPU S50 IPCX 3 X to 4 X ENH to PRE Seat Qty 50 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights r
19. STD IPCX 4 0 STD Configurable See Product Migration Cisco Unified Contact Center Option for server seat software Options section for details Express 5 0 or later IPCX 40 CM BUNDLE 5 Seat IPCCX ENH CCM Bundle See Product Migration Cisco Unified Contact Center AVAILABLE ONLY WITH CCM Options section for details Express 5 0 or later IPCX 40 CM BUNDLE 5 Seat IPCCX STD CCM Bundle See Product Migration Cisco Unified Contact Center AVAILABLE ONLY WITH CCM Options section for details Express 5 0 or later IPCX 40 DART NFR IPCX 4 0 NFR Kit for DART See Product Migration Cisco Unified Contact Center PREMIUM with 6 Seats NO Options section for details Express 5 0 or later ASR TTS IPCX 40 DISTI NFR IPCX 4 0 NFR Kit for DISTI See Product Migration Cisco Unified Contact Center PREMIUM with 6 Seats NO Options section for details Express 5 0 or later ASR TTS IPCX 40 ENH ADDON ADD ONs to an EXISTING 4 0 See Product Migration Cisco Unified Contact Center ENHANCED Deployment Options section for details Express 5 0 or later IPCX 40 ENHANCED NEW 4 0 ENHANCED See Product Migration Cisco Unified Contact Center Deployment Options section for details Express 5 0 or later IPCX 40 PRE ADDON ADD ONs to an EXISTING 4 0 See Product Migration Cisco Unified Contact Center PREMIUM Deployment Options section for details Express 5 0 or later IPCX 40 PREMIUM NEW 4 0 PREMIUM Deployment See Product Migration Cisco Unified Contact Center Options secti
20. TD SEAT1 IPCX 4 0 STD Seat Qty 1 agent See Product Migration Cisco Unified Contact Center or supervisor Options section for details Express 5 0 or later IPCX 40STD SEAT10 IPCX 4 0 STD Seat Qty 10 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40STD SEAT10 IPCX 4 0 STD Seat Qty 10 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40STD SEAT1 IPCX 4 0 STD Seat Qty 1 agent See Product Migration Cisco Unified Contact Center or supervisor Options section for details Express 5 0 or later IPCX 40STD SEAT25 IPCX 4 0 STD Seat Qty 25 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40STD SEAT25 IPCX 4 0 STD Seat Qty 25 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40STD SEAT50 IPCX 4 0 STD Seat Qty 50 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40STD SEAT50 IPCX 4 0 STD Seat Qty 50 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 4X 4Y ENH PRE IPCX 4 X ENH To 4 Y PRE See Product Migration Cisco Unified Contact Center Upgrade Configurable Options section for detail
21. X 3 X to 4 X STD Seat Qty See Product Migration Cisco Unified Contact Center 50 SW Upgrade Options section for details Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 5 of 14 Product End of Life Notice PEE IPCX 3X40EPU 1A IPCX 3 X 4 0 ENH PRE 7815 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40EPU 1A IPCX 3 X to 4 0 ENH to PRE 7815 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40EPU 1B IPCX 3 X 4 0 ENH PRE 7825 7835 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40EPU 1B IPCX 3 X to 4 0 ENH to PRE 7825 or 7835 Server Software Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40EPU 1C IPCX 3 X 4 0 ENH PRE 7845 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40EPU 1C IPCX 3 X to 4 0 ENH to PRE 7845 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40S SASU
22. ed Contact Center Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 9 of 14 Product End of Life Notice P IPCX 4040SPU 1A IPCX 4 0 4 0 STD PRE 7815 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SPU 1A IPCX 4 0 to 4 0 STD to PRE 7815 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SPU 1B IPCX 4 0 4 0 STD PRE 7825 7835 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SPU 1B IPCX 4 0 to 4 0 STD to PRE 7825 or 7835 Server Software Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SPU 1C IPCX 4 0 4 0 STD PRE 7845 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SPU 1C IPCX 4 0 to 4 0 STD to PRE 7845 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH 1A IPCX 4 0 ENH 7815 Server SW OS See Product Migration Options section for details Cisco Unified Contact C
23. enter Express 5 0 or later IPCX 4040 SPHAE 1C IPCX 40 40 STD PRE 7845 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPHAS 1A IPCX 40 40 STD PRE HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPHAS 1B IPCX 40 40 STD PRE 7825 35HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPHAS 1C IPCX 40 40 STD PRE 7845 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPU S1 IPCX 4 0 4 0 STD PRE Seat Qty 1 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPU S10 IPCX 4 0 4 0 STD PRE Seat Qty 10 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPU S10 IPCX 4 0 to 4 X STD to PRE Seat Qty 10 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPU S1 IPCX 4 0 to 4 X STD to PRE Seat Qty 1 Upgrade See Product Migration Options section for details Cisco Unified C
24. enter Express 5 0 or later IPCX 40ENH 1A IPCX 4 0 ENH 7815 Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH 1B IPCX 4 0 ENH 7825 7835 Server SW OS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH 1B IPCX 4 0 ENH 7825 or 7835 Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH 1C IPCX 4 0 ENH 7845 Server SW OS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH 1C IPCX 4 0 ENH 7845 Server Software See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH HAE 1A IPCX 4 0 ENH 7815 HA Active Standby Server SW OS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH HAE 1A IPCX 4 0 ENH 7815 HA Active Standby Server SW OS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH HAE 1B IPCX 4 0 ENH 7825 35 HA Active Standby Server SW OS See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 40ENH HAE 1B IPCX 4 0 ENH 7825 35
25. eserved This document is Cisco Public Information Page 2 of 14 Product End of Life Notice POLE IPCX 3X40 EU 1A IPCX 3 X 4 0 ENH 7815 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU 1A IPCX 3 X to 4 0 ENH 7815 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU 1B IPCX 3 X 4 0 ENH 7825 7835 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU 1B IPCX 3 X to 4 0 ENH 7825 or 7835 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU 1C IPCX 3 X 4 0 ENH 7845 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU 1C IPCX 3 X to 4 0 ENH 7845 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU S1 IPCX 3 X 4 0 ENH Seat Qty 1 SW Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EU S10 IPCX 3 X 4 0 ENH Seat Qty 10 SW Upg See Product Migration Options section for details
26. ess 5 0 or later IPCX 3X40 SU 1C IPCX 3 X 4 0 STD 7845 Server See Product Migration Cisco Unified Contact Center SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 SU 1C IPCX 3 X to 4 0 STD 7845 See Product Migration Cisco Unified Contact Center Server Software Upgrade Options section for details Express 5 0 or later IPCX 3X40 SU S1 IPCX 3 X 4 X STD Seat Qty 1 See Product Migration Cisco Unified Contact Center SW Upg Options section for details Express 5 0 or later IPCX 3X40 SU S10 IPCX 3 X 4 X STD Seat Qty 10 See Product Migration Cisco Unified Contact Center SW Upg Options section for details Express 5 0 or later IPCX 3X40 SU S10 IPCX 3 X to 4 X STD Seat Qty See Product Migration Cisco Unified Contact Center 10 SW Upgrade Options section for details Express 5 0 or later IPCX 3X40 SU S1 IPCX 3 X to 4 X STD Seat Qty 1 See Product Migration Cisco Unified Contact Center SW Upgrade Options section for details Express 5 0 or later IPCX 3X40 SU S25 IPCX 3 X 4 X STD Seat Qty 25 See Product Migration Cisco Unified Contact Center SW Upg Options section for details Express 5 0 or later IPCX 3X40 SU S25 IPCX 3 X to 4 X STD Seat Qty See Product Migration Cisco Unified Contact Center 25 SW Upgrade Options section for details Express 5 0 or later IPCX 3X40 SU S50 IPCX 3 X 4 X STD Seat Qty 50 See Product Migration Cisco Unified Contact Center SW Upg Options section for details Express 5 0 or later IPCX 3X40 SU S50 IPC
27. ion for details Express 5 0 or later Upg IPCX 3X40 PUHAS 1C IPCX 3X 40 PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS SQL2K Options section for details Express 5 0 or later Upg IPCX 3X40 SEHAE 1A IPCX 3X 40 STD ENH HA See Product Migration Cisco Unified Contact Center Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 SEHAE 1B IPCX 3X 40 STD ENH 7825 35 See Product Migration Cisco Unified Contact Center HA Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 SEHAE 1C IPCX 3X 40 STD ENH 7845 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 SEHAS 1A IPCX 3X 40 STD ENH HA See Product Migration Cisco Unified Contact Center Active Standby SW OS SQL2K Options section for details Express 5 0 or later Upg IPCX 3X40 SEHAS 1B IPCX 3X 40 STD ENH See Product Migration Cisco Unified Contact Center 7825 35HA Active Standby Options section for details Express 5 0 or later SW OS SQL2K Upg IPCX 3X40 SEHAS 1C IPCX 3X 40 STD ENH 7845 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS SQL2K Options section for details Express 5 0 or later Upg IPCX 3X40 SEU S1 IPCX 3 X 4 0 STD ENH Seat Qyt See Product Migration Cisco Unified Contact Center 1 Upg Options section for details Express 5 0 or later IPCX 3X40 SEU S10 IPCX 3 X 4
28. ment or Website are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 07 10R Printed in USA C51 439240 00 11 07 All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 14 of 14
29. o Unified Contact Center Server 2 Processors Software Options section for details Express 5 0 or later IPCXIVR 40DB2PS1 IPCX or IVR 4 0 MS SQL 2K See Product Migration Cisco Unified Contact Center Server 2 Processors Software Options section for details Express 5 0 or later IPCXIVR 40ES 1A IPCX or IVR 4 0 7815 Expansion See Product Migration Cisco Unified Contact Center Server SW wOS Options section for details Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 12 of 14 Product End of Life Notice aT IPCXIVR 40ES 1A IPCX or IVR 4 0 7815 Expansion See Product Migration Cisco Unified Contact Center Server Software Options section for details Express 5 0 or later IPCXIVR 40ES 1B IPCX or IVR 4 0 7825 7835 See Product Migration Cisco Unified Contact Center Expansion Server SW w OS Options section for details Express 5 0 or later IPCXIVR 40ES 1B IPCX or IVR 4 0 7825 or 7835 See Product Migration Cisco Unified Contact Center Expansion Server Software Options section for details Express 5 0 or later IPCXIVR 40ES 1C IPCX or IVR 4 0 7845 Expansion See Product Migration Cisco Unified Contact Center Server SW w OS Options section for details Express 5 0 or later IPCXIVR 40ES 1C IPCX or IVR 4 0 7845 Expansion See Product Migration Cisco Unified Contact Center Server Software Option
30. oduct Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X 40ES IPCX or IPIVR 4 0 Expansion Server OS Configurable Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X 4X ENH PRE IPCX 3 X ENH to 4 0 PRE Upgrade Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X 4X STD ENH IPCX 3 X STD To 4 X ENH Upgrade Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X 4X STD PRE IPCX 3 X STD To 4 0 PRE Upgrade Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X 4XENH IPCX 3 X ENH To 4 X ENH Upgrade Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X 4XPRE IPCX 3 X PRE To 4 X PRE Upgrade Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X 4XSTD IPCX 3 X STD To 4 X STD Upgrade Configurable See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 CSU 1 IPCX 3 X to 4 0 STD ENH or PRE CS Server Upg See Product Migrati
31. on Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 ENH RED IPCX 3X 40 ENH For Upgrades to 4 0 HA NO 3 X Cold Standby See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPHAE 1A IPCX 3X 40 ENH PRE HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPHAE 1B IPCX 3X 40 ENH PRE 7825 35 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPHAE 1C IPCX 3X 40 ENH PRE 7845 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPHAS 1A IPCX 3X 40 ENH PRE HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPHAS 1B IPCX 3X 40 ENH PRE 7825 35HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPHAS 1C IPCX 3X 40 ENH PRE 7845 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EPU S1 IPCX 3 X 4 0 ENH P
32. on for details Express 5 0 or later IPCX 40 STANDARD NEW 4 0 STANDARD See Product Migration Cisco Unified Contact Center Deployment Options section for details Express 5 0 or later IPCX 40 STD ADDON ADD ONs to an EXISTING 4 0 See Product Migration Cisco Unified Contact Center STANDARD Deployment Options section for details Express 5 0 or later IPCX 4040 EHA PHA IPCX 40 40 ENH HA PRE HA See Product Migration Cisco Unified Contact Center Upg License only Options section for details Express 5 0 or later IPCX 4040 ENH RED IPCX 40 40 ENH For Upgrades See Product Migration Cisco Unified Contact Center to 4 0 HA NO 4 0 HA Standby Options section for details Express 5 0 or later IPCX 4040 EPHAE 1A IPCX 40 40 ENH PRE HA See Product Migration Cisco Unified Contact Center Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 4040 EPHAE 1B IPCX 40 40 ENH PRE 7825 35 See Product Migration Cisco Unified Contact Center HA Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 4040 EPHAE 1C IPCX 40 40 ENH PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS Upg Options section for details Express 5 0 or later IPCX 4040 EPHAS 1A IPCX 40 40 ENH PRE HA See Product Migration Cisco Unified Contact Center Active Standby SW OS SQL2K Options section for details Express 5 0 or later Upg IPCX 4040 EPHAS 1B IPCX 40 40 ENH PRE See Product Migration Cisco Unified C
33. ontact Center 7825 35HA Active Standby Options section for details Express 5 0 or later SW OS SQL2K Upg IPCX 4040 EPHAS 1C IPCX 40 40 ENH PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby SW OS SQL2K Options section for details Express 5 0 or later Upg IPCX 4040 EPU S1 IPCX 4 0 4 0 ENH PRE Seat Qty See Product Migration Cisco Unified Contact Center 1 Upg Options section for details Express 5 0 or later IPCX 4040 EPU S10 IPCX 4 0 4 0 ENH PRE Seat Qty See Product Migration Cisco Unified Contact Center 10 Upg Options section for details Express 5 0 or later IPCX 4040 EPU S10 IPCX 4 0 to 4 X ENH to PRE See Product Migration Cisco Unified Contact Center Seat Qty 10 Upgrade Options section for details Express 5 0 or later IPCX 4040 EPU S1 IPCX 4 0 to 4 X ENH to PRE See Product Migration Cisco Unified Contact Center Seat Qty 1 Upgrade Options section for details Express 5 0 or later IPCX 4040 EPU S25 IPCX 4 0 4 0 ENH PRE Seat Qty See Product Migration Cisco Unified Contact Center 25 Upg Options section for details Express 5 0 or later IPCX 4040 EPU S25 IPCX 4 0 to 4 X ENH to PRE See Product Migration Cisco Unified Contact Center Seat Qty 25 Upgrade Options section for details Express 5 0 or later IPCX 4040 EPU S50 IPCX 4 0 4 0 ENH PRE Seat Qty See Product Migration Cisco Unified Contact Center 50 Upg Options section for details Express 5 0 or later All contents are Copyright 1992 200
34. ontact Center Express 5 0 or later IPCX 4040 SPU S25 IPCX 4 0 4 0 STD PRE Seat Qty 25 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPU S25 IPCX 4 0 to 4 X STD to PRE Seat Qty 25 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPU S50 IPCX 4 0 4 0 STD PRE Seat Qty 50 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPU S50 IPCX 4 0 to 4 X STD to PRE Seat Qty 50 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040EPU 1A IPCX 4 0 4 0 ENH PRE 7815 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040EPU 1A IPCX 4 0 to 4 0 ENH to PRE 7815 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040EPU 1B IPCX 4 0 4 0 ENH PRE 7825 7835 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040EPU 1B IPCX 4 0 to 4 0 ENH to PRE 7825 or 7835 Server Software Upg See Product Migration Options section for details Cisco Unified Contact Center E
35. press 5 0 or later IPCX 3XNI40E SASU IPCX 3 X ENH WITH NO IVR Port Opt to 4 0 ENH SASU Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4 X ADDON ENH IPCX 4 0 ENH Configurable ADD to an EXISTING deployment See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4 X ADDON PRE IPCX 4 0 PRE Configurable ADD to an EXISTING deployment See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4 X ADDON STD IPCX 4 0 STD Configurable ADD to an EXISTING deployment See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 6 of 14 Product End of Life Notice o CE IPCX 4 X NEW ENH IPCX 4 0 ENH Configurable See Product Migration Cisco Unified Contact Center Option for server seat software Options section for details Express 5 0 or later IPCX 4 X NEW PRE IPCX 4 0 PRE Configurable See Product Migration Cisco Unified Contact Center Option for server seat software Options section for details Express 5 0 or later IPCX 4 X NEW
36. r IPCX 3X40 EUHAE 1C IPCX 3X 40 ENH 7845 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EUHAS 1A IPCX 3X 40 ENH HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EUHAS 1B IPCX 3X 40 ENH 7825 35 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 EUHAS 1C IPCX 3X 40 ENH 7845 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 PRE RED IPCX 3X 40 PRE For Upgrades to 4 0 HA NO 3 X Cold Standby See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 PU 1A IPCX 3 X 4 0 PRE 7815 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 PU 1A IPCX 3 X to 4 0 PRE 7815 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 PU 1B IPCX 3 X 4 0 PRE 7825 7835 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Expre
37. r IPCX 4040 SEHAE 1B IPCX 40 40 STD ENH 7825 35 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEHAE 1C IPCX 40 40 STD ENH 7845 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEHAS 1A IPCX 40 40 STD ENH HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEHAS 1B IPCX 40 40 STD ENH 7825 35 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEHAS 1C IPCX 40 40 STD ENH 7845 HA Active Standby SW OS SQL2K Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEU S1 IPCX 4 0 4 0 STD ENH Seat Qyt 1 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEU S10 IPCX 4 0 4 0 STD ENH Seat Qty 10 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEU S10 IPCX 4 0 to 4 X STD to ENH Seat Qty 10 Upgrade See Product Migration Options section for details Cisco Unified Contac
38. r IPCX 3X40 SPU S1 IPCX 3 X to 4 X STD to PRE See Product Migration Cisco Unified Contact Center Seat Qty 1 Upgrade Options section for details Express 5 0 or later IPCX 3X40 SPU S25 IPCX 3 X 4 0 STD PRE Seat Qty See Product Migration Cisco Unified Contact Center 25 Upg Options section for details Express 5 0 or later IPCX 3X40 SPU S25 IPCX 3 X to 4 X STD to PRE See Product Migration Cisco Unified Contact Center Seat Qty 25 Upgrade Options section for details Express 5 0 or later IPCX 3X40 SPU S50 IPCX 3 X 4 0 STD PRE Seat Qty See Product Migration Cisco Unified Contact Center 50 Upg Options section for details Express 5 0 or later IPCX 3X40 SPU S50 IPCX 3 X to 4 X STD to PRE See Product Migration Cisco Unified Contact Center Seat Qty 50 Upgrade Options section for details Express 5 0 or later IPCX 3X40 SU 1A IPCX 3 X 4 0 STD 7815 Server See Product Migration Cisco Unified Contact Center SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 SU 1 A IPCX 3 X to 4 0 STD 7815 See Product Migration Cisco Unified Contact Center Server Software Upgrade Options section for details Express 5 0 or later IPCX 3X40 SU 1B IPCX 3 X 4 0 STD 7825 7835 See Product Migration Cisco Unified Contact Center Server SW OS Upg Options section for details Express 5 0 or later IPCX 3X40 SU 1B IPCX 3 X to 4 0 STD 7825 or See Product Migration Cisco Unified Contact Center 7835 Server Software Upgrade Options section for details Expr
39. s Express 5 0 or later IPCX 4X 4Y STD ENH IPCX 4 X STD To 4 Y ENH See Product Migration Cisco Unified Contact Center Upgrade Configurable Options section for details Express 5 0 or later IPCX 4X 4Y STD PRE IPCX 4 X STD To 4 _Y PRE See Product Migration Cisco Unified Contact Center Upgrade Configurable Options section for details Express 5 0 or later IPCX 4X 4YENH IPCX 4 X ENH To 4 Y ENH See Product Migration Cisco Unified Contact Center Upgrade Configurable Options section for details Express 5 0 or later IPCX 4X 4YPRE IPCX 4 X PRE To 4 Y PRE See Product Migration Cisco Unified Contact Center Upgrade Configurable Options section for details Express 5 0 or later IPCX 4X4Y DIFF UPG IPCX 4 X 4 Y UPGRADE STD See Product Migration Cisco Unified Contact Center ENH STD PRE ENH PRE Options section for details Express 5 0 or later Configurable IPCX 4X4Y SAME UPG IPCX 4 X 4 Y UPGRADE STD See Product Migration Cisco Unified Contact Center STD EHN ENH PRE PRE Options section for details Express 5 0 or later Configurable IPCXIVR 40DB1PS1 IPCX or IVR 4 0 MS SQL 2K See Product Migration Cisco Unified Contact Center Server 1 Processor Software Options section for details Express 5 0 or later IPCXIVR 40DB1PS1 IPCX or IVR 4 0 MS SQL 2K See Product Migration Cisco Unified Contact Center Server 1 Processor Software Options section for details Express 5 0 or later IPCXIVR 40DB2PS1 IPCX or IVR 4 0 MS SQL 2K See Product Migration Cisc
40. s section for details Express 5 0 or later IPCXIVR 40UEXP 1A IPCX or IVR 4 0 7815 Expansion See Product Migration Cisco Unified Contact Center Server SW OS Upg Options section for details Express 5 0 or later IPCXIVR 40UEXP 1A IPCX or IVR 4 0 7815 Expansion See Product Migration Cisco Unified Contact Center Server Software Upgrade Options section for details Express 5 0 or later IPCXIVR 40UEXP 1B IPCX or IVR 4 0 7825 7835 See Product Migration Cisco Unified Contact Center Expansion Server SW OS Upg Options section for details Express 5 0 or later IPCXIVR 40UEXP 1B IPCX or IVR 4 0 7825 or 7835 See Product Migration Cisco Unified Contact Center Expansion Server Software Upg Options section for details Express 5 0 or later IPCXIVR 40UEXP 1C IPCX or IVR 4 0 7845 Expansion See Product Migration Cisco Unified Contact Center Server SW OS Upg Options section for details Express 5 0 or later IPCXIVR 40UEXP 1C IPCX or IVR 4 0 7845 Expansion See Product Migration Cisco Unified Contact Center Server Software Upgrade Options section for details Express 5 0 or later Product Migration Options Customers are encouraged to migrate to Cisco Unified Contact Center Express 5 0 Information about this product can be found at http www cisco com en US products sw custcosw ps1846 index html Customers can use the Cisco Technology Migration Plan TMP to trade in products and receive credit toward the purchase of new Ci
41. sco equipment For more information about Cisco TMP go to http www cisco com go tradein The Cisco TMP application requires all users to have a Cisco com user ID All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 13 of 14 Product End of Life Notice a Customers may be able to continue to purchase the end of sale product through the Cisco Certified Refurbished Equipment program Refurbished units of the end of sale product are available in limited supply for sale in certain countries on a first come first served basis For information about the refurbished equipment program go to http cisco com go remarketing For More Information For more information about the Cisco Unified Contact Center 5 0 visit http www cisco com en US products sw custcosw ps1846 index html or contact your local account representative For more information about the Cisco End of Life Policy go to http www cisco com en US products prod_end_ of life html To subscribe to receive end of life end of sale information go to http www cisco com cgi bin Support FieldNotice Tool field notice Americas Headquarters Asia Pacific Headquarters Europe Headquarters Cisco Systems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV 170 West Tasman Drive 168 Robinson Road Haarlerbergpark a a q 1 San Jose CA 95134 1706 28 01 Capital Tower Haarlerbergweg 13 19
42. section for details Express 5 0 or later SW OS SQL2K IPCX 40PRE HAS 1C IPCX 4 0 PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40PRE HAS 1C IPCX 4 0 PRE 7845 HA See Product Migration Cisco Unified Contact Center Active Standby Server Options section for details Express 5 0 or later SW OS SQL2K IPCX 40PRE SEAT1 IPCX 4 0 PRE Seat Qty 1 agent See Product Migration Cisco Unified Contact Center or supervisor Options section for details Express 5 0 or later IPCX 40PRE SEAT10 IPCX 4 0 PRE Seat Qty 10 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40PRE SEAT10 IPCX 4 0 PRE Seat Qty 10 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later IPCX 40PRE SEAT1 IPCX 4 0 PRE Seat Qty 1 agent See Product Migration Cisco Unified Contact Center or supervisor Options section for details Express 5 0 or later IPCX 40PRE SEAT25 IPCX 4 0 PRE Seat Qty 25 See Product Migration Cisco Unified Contact Center agent or supervisor Options section for details Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 11 of 14 Product End of Life Notice oT
43. ss 5 0 or later IPCX 3X40 PU 1B IPCX 3 X to 4 0 PRE 7825 or 7835 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 PU 1C IPCX 3 X 4 0 PRE 7845 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 PU 1C IPCX 3 X to 4 0 PRE 7845 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 3X40 PU S1 IPCX 3 X 4 0 PRE Seat Qty 1 SW Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 3 of 14 Product End of Life Notice o CE IPCX 3X40 PU S10 IPCX 3 X 4 0 PRE Seat Qty 10 See Product Migration Cisco Unified Contact Center SW Upg Options section for details Express 5 0 or later IPCX 3X40 PU S10 IPCX 3 X to 4 X PRE Seat Qty See Product Migration Cisco Unified Contact Center 10 SW Upgrade Options section for details Express 5 0 or later IPCX 3X40 PU S1 IPCX 3 X to 4 X PRE Seat Qty 1 See Product Migration Cisco Unified Contact Center SW Upgrade Options section for details
44. t Center Express 5 0 or later IPCX 4040 SEU S1 IPCX 4 0 to 4 X STD to ENH Seat Qyt 1 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEU S25 IPCX 4 0 4 0 STD ENH Seat Qty 25 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEU S25 IPCX 4 0 to 4 X STD to ENH Seat Qty 25 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later All contents are Copyright 1992 2007 Cisco Systems Inc All rights reserved This document is Cisco Public Information Page 8 of 14 Product End of Life Notice POLE IPCX 4040 SEU S50 IPCX 4 0 4 0 STD ENH Seat Qty 50 Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SEU S50 IPCX 4 0 to 4 X STD to ENH Seat Qty 50 Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPHAE 1A IPCX 40 40 STD PRE HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040 SPHAE 1B IPCX 40 40 STD PRE 7825 35 HA Active Standby SW OS Upg See Product Migration Options section for details Cisco Unified Contact C
45. xpress 5 0 or later IPCX 4040EPU 1C IPCX 4 0 4 0 ENH PRE 7845 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040EPU 1C IPCX 4 0 to 4 0 ENH to PRE 7845 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SEU 1A IPCX 4 0 4 0 STD ENH 7815 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SEU 1A IPCX 4 0 to 4 0 STD to ENH 7815 Server Software Upgrade See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SEU 1B IPCX 4 0 4 0 STD ENH 7825 7835 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SEU 1B IPCX 4 0 to 4 0 STD to ENH 7825 or 7835 Server Software Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SEU 1C IPCX 4 0 4 0 STD ENH 7845 Server SW OS Upg See Product Migration Options section for details Cisco Unified Contact Center Express 5 0 or later IPCX 4040SEU 1C IPCX 4 0 to 4 0 STD to ENH 7845 Server Software Upgrade See Product Migration Options section for details Cisco Unifi

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