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HP ProBook 440 G2

1. 109 Determining the BIOS Version ccscccsscesscescessessscssecssesseesssesoecsseseessseceescesecesessecseecesecseesneessees 109 Downloading a BIOS update csccssesssesssesscesscesecssecseeesessseesseessescssesseeeseseeeseecaeesaeeseeeseeseeeaes 110 Using HP PC Hardware Diagnostics UEFI sssssssesssscscssssssesessssssesesscsessesseseseceesssessesesceesseaeseeeenesesteseseenes 110 Downloading HP PC Hardware Diagnostics UEFI to a USB device eseeseesesses 111 10 Batkun andiketcovery M WIHUDUS B ern ptis rere r ora ee eee NNN EN Ue UR Ee EE cES Eau SER NNAN RM DUM ERU UR rrr EE EE DRE RN RPM 112 Backing up your information ccsscesccseecsessecsseesseeseseesseesssescecseecssecaesseesoeecssecsesesscasesssecssesecssesssesseessens 112 Performing a system recovery ccescesscesscessessceseceseesscesecesseecaecsaecsaecaeesaessaeseecseecaseseecseesneecnseseesasecssessseesseas 112 Using the Windows recovery tools ccsccsscsssecssessecssessessscessecseesssesseeseeeaeesaeesaesseesseessessnseeeseess 112 Using f11 recovery tools eiie retenir serae anon aereas ae Rine rans E ae deae E ERR DR nC 113 Using Windows operating system media purchased Separately esessssss 114 Using Windows Refresh or Windows Reset c scessessessseessesseesecesecesecnseeesess
2. 1 2 Extermal component IMentiTICallOl occi ooo ope cies E REPRE P A P ER RENE eee 8 BEI P A a e A a A R AA 8 MG o P EE EER A A E E A A A AE E 9 Dump m 9 Ie 10 Buttons speakers and fingerprint reader select models only assess 11 WQS RI 12 ho e AAE 13 duree 14 Eft ni ener as c RIEN T tod i godes te siu ede de odes eara se EAEI EAN A A 15 ime 16 Service tag and PCID label 17 S CRVIGC LAG E 17 JULI C 18 3 lustiated Bats catalog ocius ium cii ecee s coto a CUm S IRR CCP Sees erstes epe p IR Vm s uU P ese se E UEE 19 Computer major components seecescecssccesececssccesccecsscsseeesscceseeecseeceseeesccecseessccessecenseeseessaseeeseeesneceseeeeseeess 19 Display components 5 deerit eerte s cerit re ti tes E dE e sv ur ees ei lesser eU E ue da RE ege Pere so Ee Eee ES dv 26 lig 27 MaSS StOraGe Ius CER 28 Miscellaneous parts tete rtm etie douse e sass Aa Eira rata Aani KSEE Va E ie des Tunt svat ed eee ERR EN ER ES RSN 28 Sequential part number listing csccssecssecssesssess
3. 49 WLAN Bluetooth combo card seeccssssssessesesesssseseseseesesesecseseseseessasaeseseeeeacacaeaeseeseseassaeaeseeeeaesees 51 Dp c E 53 Drug d M 55 6 Removal and replacement procedures for Authorized Service Provider parts eee ce eee eee 58 Component replacement procedures scsscssscssecssecssecssecesesssecsecseesssesssesesesecessesseseceseesaeesaesaeeseeseesseeeseeaaes 58 aKo oa oN E E LU TIIL CITIES 58 RTC battery HP 445 models ccescssecssessecssecsecsseeseesseeseesseesseesaesseesseeseesseesaesseesseesseesaesseeseeeees 61 EIS MIL EEISM MEL UL LU se Laia Mes aai E rai NESESER area SE ERTE RR 62 Fingerprint reader assembly sssccsscessesssessesscesseseeceseseessseseesssesceseeseeesecesseseeessessessessessseseesass 64 POWer button Board BI EET EL 65 aiyadiinin oeeE 67 e murnIdanrq M M 68 USB audio board tette Dr iie teste a t team irritas aces ere nnd 70 Touchpad button board nresnain i a nnns rn A AE EEEE sas AREE 72 N e E E EN E E E E 74 Battery connector cable leise eese esee esee sense nennen se tn sense th setas tasa tanen stans sena seras snis 76 dE MbPRIG 77 Optical drive extension board sccsscssccssecsecssecsscsseesses
4. 2 Use Windows Backup and Recovery tools to perform the following e Backupindividual files and folders e Back up your entire hard drive select models only e Create system repair discs select models only with the installed optical drive select models only or an optional external optical drive e Create systemrestore points ET NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support Ef NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 116 Guidelines e When creating recovery media or backing up to discs use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using e Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using HP Recovery Disc
5. HP ProBook 440 G2 Notebook PC HP ProBook 445 G2 Notebook PC Maintenance and Service Guide Copyright 2014 Hewlett Packard Development Company L P Intel and Pentium are trademarks of Intel Corporation in the U S and other countries Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft Windows Windows 7 and Windows 8 are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition June 2014 Document Part Number 773255 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and
6. Remove the heat sink assembly 1 Position the system board upside down 2 Models are available with either UMA or discrete graphics The heat sink on discrete models includes 2 additional screws Refer to the following steps that match your model Discrete models a Toremove the discrete heat sink assembly in the order indicated on the heat sink loosen the 6 captive Phillips screws 1 that secure the heat sink to the system board 86 Chapter6 Removal and replacement procedures for Authorized Service Provider parts b Lift the heat sink from the system board 2 332 Ef NOTE For discrete models thoroughly clean thermal material from the surfaces of the system board components 1 3 and the heat sink 2 4 each time you remove the heat sink All heat sink and processor spare part kits include thermal material UMA models a To remove the UMA heat sink assembly in the order indicated on the heat sink loosen the 4 captive Phillips screws 1 that secure the heat sink to the system board Component replacement procedures 87 b Lift the heat sink from the system board 2 A NOTE For UMA models thoroughly clean thermal material from the surfaces of the system board component 1 and the heat sink 2 each time you remove the heat sink All heat sink and processor spare part kits include thermal material 9 m ri m a L i i mcam sa Reverse this procedure to install the he
7. 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Advanced gt Boot Options gt MultiBoot Express Boot Popup Delay Sec and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the
8. 767467 501 N System board with AMD A8 7100 processor with 2 GB discrete graphics memory for use in models with Windows 8 1 Professional 767467 601 N System board with AMD A8 7100 processor with 2 GB discrete graphics memory for use in models with Windows 8 1 Standard 767468 001 N System board with AMD A10 7300 processor with 2 GB discrete graphics memory for use in models Without Windows 8 1 767468 501 N System board with AMD A10 7300 processor with 2 GB discrete graphics memory for use in models with Windows 8 1 Professional 767468 601 N System board with AMD A10 7300 processor with 2 GB discrete graphics memory for use in models with Windows 8 1 Standard 767470 001 B Keyboard no backlight for use in the United States 767470 161 B Keyboard no backlight for use in Latin America 767470 201 B Keyboard no backlight for use in Brazil 767470 281 B Keyboard no backlight for use in Thailand 767470 291 B Keyboard no backlight for use in Japan 767470 AB1 B Keyboard no backlight for use in Taiwan 767470 AD1 B Keyboard no backlight for use in South Korea 767470 D61 B Keyboard no backlight for use in India 767470 DB1 B Keyboard no backlight for use in Canada English 32 Chapter 3 Illustrated parts catalog Spare part CSRflag Description number 767476 001 B Keyboard backlit for use in the United States 767476 161 B Keyboard backlit for use in Latin America 7
9. Category Description HP 440 HP 440 HP 445 HP 445 UMA discrete UMA discrete e 8192 MB 4096 x 2 dual channel e 4096 MB 4096 x 1 e 2048 MB 2048 x 1 Primary storage Supports 7 mm 9 5 mm 2 5 in SATA hard drives with HP V V V V 3D DriveGuard Customer accessible v v v y Supports the following drives Vv V e 1 5 TB 5400 rpm e 1 TB 5400 rpm e 750 GB 7200 rpm e 750 GB 5400 rpm e 500 GB 7200 rpm e 500 GB 5400 rpm e 500 GB 5400 rpm hybrid 8 GB SSD MLC e 320 GB 5400 rpm e 128 GB Solid state drive SSD Supports the following drives V v e 1 5 TB 5400 rpm e 1 TB 5400 rpm e 750 GB 5400 rpm e 500 GB 7200 rpm e 500 GB 5400 rpm e 320 GB 5400 rpm e 128 GB Solid state drive SSD Mini card SSD M 2 2242 SSD Vv Vv 120 GB Set as primary storage if selected Not available with Celeron or Pentium processors Not available with WWAN Fixed optical drives Supports the following 9 5 mm SATA optical drives V V V V e DVD ROM e DVD RW SuperMulti DL Blu ray ROM DVD RW SuperMulti DL V v Supports no optical drive option V V V v Audio Visual Integrated camera 720p HD V V V vV Stereo speakers 2 V V V vV Integrated dual array microphone webcam models only vV v v v 4 Category Description HP 440 HP 440 HP 445 HP 445 UMA discrete UMA discrete Integrated mono microphone non webcam models only V V V Headphone microphone combo jack v v v v Realtek ALC3227 CG Vv v v v Skype ready V
10. To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select one of the following options e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Hybrid e Advanced gt Boot Options gt UEFI Boot Order gt UEFI Native Boot mode e Advanced gt Boot Options gt Legacy Boot Order gt Legacy Boot Mode Press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key Using MultiBoot 99 To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2
11. www hp com recycle Display A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully A NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 o 995 Ef NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 138 Chapter 16 Recyclin
12. 1 Goto http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI select models only 107 9 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory D Ef NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup 3 E NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Us
13. 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module A NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 3 Remove the two Phillips PM2 5x3 0 screws 2 that secure the WWAN module to the computer The edge of the module opposite the slot rises away from the computer Component replacement procedures 53 4 Remove the WWAN module 3 by pulling the module away from the slot at an angle ET NOTE WWAN modules are designed with a notch to prevent incorrect insertion A NOTE Ifthe WWAN antennas are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 54 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Keyboard ET NOTE Fora detailed list of available keyboards see Sequential part number listing on page 29 Description Spare part number Keyboard no backlight 767470 xxx Keyboard backlit 767476 xx1 Before removing the keyboard follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Li Disconnect all external devices connected to the compute
14. 2 through the holes 3 in the computer 3 Position the computer upright and open 4 Disconnect the display cable from the system board 1 5 Remove the WLAN antennas and WWAN antennas if equipped from the routing path along the base of the computer 2 6 Place the computer upright and open as far as possible 90 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the 5 Phillips PM2 5x4 0 screws 1 from the display hinges 8 Lift the display assembly straight up and remove it 2 A CAUTION When installing the display assembly be sure that the wireless antenna cables are routed and arranged properly Failure to properly route the antennas can result in degradation of the computer s wireless performance 9 Ifyou need to remove the display bezel remove the 2 mylar screw covers 1 and the 2 Phillips PM2 0x3 0 screws 2 in the bottom corners of the display bezel 10 Flex the top 3 of the bezel the inside edges of the left and right sides 4 and then the bottom 5 of the bezel until it disengages from the display enclosure 3 Ef NOTE Make sure the hinges are not bent see hinge position in following image when you remove the bezel Component replacement procedures 91 11 Remove the display bezel 6 The display bezel is available using spare part number 767429 001 for models with a webcam and 767430 001 for models without a webcam Display beze
15. Form 1 and Form 2 CD R CD RW Photo CD single and multisession CD Bridge Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Blu ray ROM DVD RW SuperMulti DL Drive 129 Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 100 ms 125 ms Full Stroke 175 ms 225 ms Audio output level Line out 0 7 Vrms Cache buffer 512 KB Data transfer rate CD R 24X 3600 KB s 150 KB s at 1X CD rate CD RW 10X 1500 KB s 150 KB s at 1X CD rate CD ROM 24X 3 600 KB sec DVD 8X 3600 KB s 150 KB s at 1X CD rate Multiword DMA mode 2 16 6 MB s Startup time lt 10 seconds Stop time 3 seconds Specification information in Device Manager Device Manager allows you to view and control the hardware attached to the computer as well as provides hardware specification information You can also add hardware or modify device configurations using Device Manager 31 ET NOTE Windows 7 includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Windows Help and Support for more information After you open Device Manager drill down to a device and double click it to access
16. What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 in some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips 5 Whatis meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data 6 Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaul
17. hybrid 8 GB SSD 732000 001 500 GB 7200 rpm 703267 001 320 GB 5400 rpm 622643 001 128 GB Solid state drive 767453 001 120 GB Solid state drive HP 440 models only 768055 001 Before removing the hard drive follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the large service door see Service door on page 43 To remove a hard drive 1 Remove the 4 Phillips PM2 5x4 0 screws 1 that secure the hard drive to the chassis 2 Slide the hard drive 2 away from the center of the computer to disengage it from the connector Component replacement procedures 45 3 Pull the plastic tab 3 to remove the hard drive from the bay P dl DOW wn ac AAR A 4 To remove the hard drive cover and bracket from the hard drive lift the Mylar cover up off the drive 1 remove the 4 Phillips PM3 0x3 0 screws 2 that secure the bracket to the drive and then lift the bracket up and off the hard drive 3 Reverse this procedure to install a hard drive 46 Chapter 5 Removal and replacement procedures for Customer Self Repair pa
18. use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Gotohttp www hp com 2 Pointto Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 101 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives di
19. 001 120 GB Solid state drive HP 440 models only 768055 001 26 Optical drive includes bracket bezel and screws Blu ray ROM DVD RW SuperMulti DL Drive HP 440 models only 768051 001 DVD RW SuperMulti DL Drive 767439 001 DVD ROM drive 767440 001 Computer major components 25 Display components 0O Item Description Spare part number 1 Display bezel For use in models with a webcam 767429 001 For use in models without a webcam 767430 001 2 Webcam module 767457 001 Microphone module 773563 001 3 Display panel raw HD 767448 001 HD HP 440 models only 768053 001 26 Chapter 3 Illustrated parts catalog Item Description Spare part number 4 WLAN antennas not spared separately Included in Display Rear Cover kit 767427 001 5 WWAN antennas not spared separately Included in Display Rear Cover kit 767427 001 6 Display Hinge Kit includes left and right hinges 767438 001 7 Display webcam cable assembly 767431 001 Cable Kit Included in Cable Kit 767431 001 8 Display rear cover includes wireless antennas 767427 001 Cable Kit Item Description Spare part number Cable Kit 767431 001 1 Battery connector cable 2 3 Power board cable Display webcam cable Display webcam cable EDP Cable Kit 27 Mass storage devices Description Spare part number
20. 1 Display panel assembly 35 6 cm 14 0 inch HD anti glare Touch screen 782118 001 Touch screen includes two antennas 782531 001 2 Keyboard includes cable NOTE Fora detailed list of available keyboards see Sequential part number listing on page 29 20 Chapter3 Illustrated parts catalog Item Description Spare part number No backlight 767470 xxx Backlit 767476 xx1 3 Top cover includes touchpad assembly Models with a fingerprint reader 767454 001 Models without a fingerprint reader HP 440 models only 773564 001 4 Touchpad button board 767455 001 5 Power button board assembly 767442 001 6 Card reader board For use in HP 440 models 768052 001 For use in HP 445 models 767445 001 7 Function board 767443 001 8 Fingerprint reader assembly includes cable bracket and bezel 767436 001 9 System board includes replacement thermal material Intel i7 4510U processor 2 GB discrete graphics memory e Without Windows 8 1 768078 001 e Windows 8 1 Professional 768078 501 e Windows 8 1 Standard 768078 601 Intel i5 4310U processor 2 GB discrete graphics memory e Without Windows 8 1 768073 001 e Windows 8 1 Professional 768073 501 e Windows 8 1 Standard 768073 601 Intel i5 4210U processor 2 GB discrete graphics memory e Without Windows 8 1 768072 001 e Windows 8 1 Professional 768072 501 e Windows 8 1 Standard 768072 601 Intel i3 4030U processo
21. 129 DVD RW SuperMulti DL Drive 128 hard drive 126 optical drive 128 129 solid state drive 127 Startup Repair using 117 static shielding materials 40 system board removal 77 spare part numbers 21 77 T thermal material replacement 87 88 tools required 36 top cover removal 58 spare part number TouchPad buttons 9 touchpad button board removal 72 spare part number 21 31 72 TouchPad light identifying 10 TouchPad zone identifying 9 transporting guidelines 39 21 58 U Ubuntu remove everything and reinstall option 122 USB 3 0 port 15 USB legacy support 96 102 108 USB ports identifying 15 16 USB audio board removal 70 spare part number 24 70 V vents identifying 13 15 w webcam identifying 8 product description 3 spare part number 31 webcam light identifying 8 webcam module removal 92 spare part number 26 Windows Refresh 114 Reset 114 Windows 7 operating system DVD creating 115 using forrestore 118 Windows 7 operating system media creating 115 using for restore 118 Windows applications key identifying 13 Windows key identifying 12 Windows operating system DVD 114 Windows Startup Repair using 117 wireless antennas disconnecting 51 53 wireless antennas identifying 8 wireless light 10 wireless product description 4 WLAN antennas Spare partnumber 27 WLAN antennas identifying 8 WLAN identifying 14 WLAN Bluetooth combo card removal 51 Spare partnumber 24 51 w
22. 4030U processor 2 GB discrete graphics memory 768072 001 N System board Without Windows 8 1 Intel ib 4210U processor 2 GB discrete graphics memory 768072 501 N System board with Windows 8 1 Professional Intel i5 4210U processor 2 GB discrete graphics memory 768072 601 N System board with Windows 8 1 Standard Intel i5 4210U processor 2 GB discrete graphics memory 768073 001 N System board Without Windows 8 1 Intel i5 4310U processor 2 GB discrete graphics memory 768073 501 N System board with Windows 8 1 Professional Intel i5 4310U processor 2 GB discrete graphics memory 768073 601 N System board with Windows 8 1 Standard Intel i5 4310U processor 2 GB discrete graphics memory 768078 001 N System board Without Windows 8 1 Intel i7 4510U processor 2 GB discrete graphics memory 768078 501 N System board with Windows 8 1 Professional Intel i7 4510U processor 2 GB discrete graphics memory 768078 601 N System board with Windows 8 1 Standard Intel i7 4510U processor 2 GB discrete graphics memory 773563 001 C Microphone module 773564 001 C Top cover for use in models without a fingerprint reader includes touchpad HP 440 models only Chapter3 Illustrated parts catalog Spare part CSRflag Description number 778192 001 A 1 TB 5400 rpm hard drive 782118 001 C Display panel assembly touch screen 782531 001 C Display panel assembly touch screen includes two antennas 783994 001 N System board Without Windows
23. 8 1 Intel i3 4005U processor UMA graphics memory 783994 501 N System board with Windows 8 1 Professional Intel i3 4005U processor UMA graphics memory 783994 601 N System board with Windows 8 1 Standard Intel i3 4005U processor UMA graphics memory 783995 001 N System board Without Windows 8 1 Intel i3 4005U processor 2 GB discrete graphics memory 783995 501 N System board with Windows 8 1 Professional Intel i3 4005U processor 2 GB discrete graphics memory 783995 601 N System board with Windows 8 1 Standard Intel i3 4005U processor 2 GB discrete graphics memory Sequential part number listing 35 36 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Phillips PO and P1 screwdrivers o Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures 039 Ef NOTE Asyou remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Chapter 4 Removal and repla
24. 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 5X DVD RAM 2 700 KB sec 6 750 KB sec Transfer mode Multiword DMA Mode Startup time 15 seconds Stop time 128 Chapter 13 Specifications lt 6 seconds Blu ray ROM DVD RW SuperMulti DL Drive Applicable disc Read Write CD DA CD E G CD MIDI CDTEXT CD CD R and CD RW DVD R DVD R 9 DVD ROM CD ROM XA MIXED MODE CD CD I RW DVD R DVD R 9 DVD RW DVD RAM CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVDROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM HD ROM Single Layer HD ROM Dual Layer HD DVD R HD DVD R for Dual Layer HD DVD RW Access time cD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode DVD ROM drive Applicable disc Multiword DMA Mode DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 CD ROM Mode 1 and 2 CD Digital Audio CD XA ready Mode 2 Form 1 and Form 2 CD I Mode 2
25. Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire 100 Chapter 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive 32 Ef NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 101 b Hard drive c BIOS 2 When the diagnostic tool opens
26. Hard drives 1 5 TB 5400 rpm 9 5 mm 747375 001 1 TB 5400 rpm 778192 001 750 GB 7200 rpm 633252 001 750 GB 5400 rpm 634250 001 500 GB 5400 rpm 669299 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 001 500 GB 7200 rpm 703267 001 320 GB 5400 rpm 622643 001 128 GB Solid state drive 767453 001 120 GB Solid state drive HP 440 models only 768055 001 Hard Drive Hardware Kit includes hard drive bracket and screws not illustrated 767437 001 Optical drives include bezel bracket and screws Blu ray ROM DVD RW SuperMulti DL Drive HP 440 models only 768051 001 DVD RW SuperMulti DL Drive 767439 001 DVD ROM drive 767440 001 Miscellaneous parts Description Spare part number AC adapters 65 W AC adapter 693711 001 65 W AC adapter for use in India 693710 001 45 W AC adapter 742737 001 45 W AC adapter 7 4 mm non slim 744893 001 Power cords 1 83 m 3 pin For use in Argentina 490371 D01 For use in Brazil 490371 202 For use in Japan 490371 291 For use in Thailand 490371 201 For use in the United Kingdom 490371 031 For use in the United States 490371 001 For use in Thailand 490371 201 28 Chapter 3 Illustrated parts catalog Description Spare part number Power cords 1 0 m 3 pin For use in Argentina 755530 D01 For use in Brazil 755530 202 For use in Japan 755530 291 For use in Thailand 755530 201 For use in the United Kingdom 755530 031 For use in the United States 755530 001 Rubber Kit includes ru
27. Non WWAN models 768057 501 N System board with Windows 8 1 Professional Intel i3 4030U processor UMA graphics memory Non WWAN models 768057 601 N System board with Windows 8 1 Standard Intel i3 4030U processor UMA graphics memory Non WWAN models 768058 001 N System board Without Windows 8 1 Intel i5 4210U processor UMA graphics memory Non WWAN models 768058 501 N System board with Windows 8 1 Professional Intel i5 4210U processor UMA graphics memory Non WWAN models 768058 601 N System board with Windows 8 1 Standard Intel i5 4210U processor UMA graphics memory Non WWAN models 768059 001 N System board Without Windows 8 1 Intel i5 4310U processor UMA graphics memory 768059 501 N System board with Windows 8 1 Professional Intel i5 4310U processor UMA graphics memory 768059 601 N System board with Windows 8 1 Standard Intel i5 4310U processor UMA graphics memory 768060 001 N System board Without Windows 8 1 Intel i7 4510U processor UMA graphics memory Sequential part number listing 33 34 Spare part CSRflag Description number 768060 501 N System board with Windows 8 1 Professional Intel i7 4510U processor UMA graphics memory 768060 601 N System board with Windows 8 1 Standard Intel i7 4510U processor UMA graphics memory 768063 001 N System board Without Windows 8 1 Intel i3 4030U processor UMA graphics memory WWAN models 768063 501 N System bo
28. Pull the system board up and toward the right to remove it from the computer 4 Reverse this procedure to install the system board 82 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Optical drive extension board You must remove the system board to remove the optical drive extension board Before removing the optical drive extension board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the following components b g h Service doors see Service door on page 43 Hard drive see Hard drive on page 45 Optical drive see Optical drive on page 49 WLAN module see WLAN Bluetooth combo card on page 51 WWAN module see WWAN module on page 53 Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 System board see System board on page 77 Remove the optical drive extension board 1 2 Position the system board upright Pull the optical drive extension board straight away from the side of the system board Reverse this procedure
29. Repair follow these steps 112 Chapter 10 Backup and recovery in Windows 8 A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition and the Windows partition From the Start screen type file and then click File Explorer or From the Start screen type pc and then select This PC A NOTE Ifthe Windows partition and the Recovery Image partition are not listed you must recover your operating system and programs using the Windows operating system DVD and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 114 3 Ifthe Windows partition and the Recovery Image partition are listed restart the computer by pressing and holding the shift key while clicking Restart 4 Select Troubleshoot then select Advanced Options and then select Startup Repair 5 Follow the on screen instructions ET NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Window
30. V V V vV Supports PX7 v v Supports PX5 v Panel HD eDP flat y v v v 35 6 cm 14 0 inch HD anti glare 1366x768 200 nits 3 6 mm 1 or 2 WLAN antennas 35 6 cm 14 0 inch HD anti glare 1366x768 200 nits V V 3 6 mm 1 or 2 WLAN antennas camera 35 6 cm 14 0 inch HD anti glare 1366x768 200 nits V 3 6 mm 1 or 2 WLAN antennas WWAN camera 35 6 cm 14 0 inch HD 1366x768 200 nits 3 6 mm V V touch panel 1 or 2 WLAN antennas camera HD eDP flat V v 35 6 cm 14 0 inch HD anti glare 1600x900 250 nits 3 6 mm 1 or 2 WLAN antennas 35 6 cm 14 0 inch HD anti glare 1600x900 250 nits V V 3 6 mm 1 or 2 WLAN antennas camera All display assemblies include 1 or 2 wireless local area V v vV v network WLAN antennas Display assemblies include 2 worldwide 5 band WWAN V antennas Memory Two customer accessible memory module slots V v V v supporting up to 16 GB of RAM Supports dual channel memory V v v V PC3L 12800 1600 MHz DDR3L SODIMMs V v V V Supports the following configurations V v v v e 16384 MB 8192 x 2 dual channel 12288 MB 8192 4096 dual channel e 8192 MB 8192 x 1 e 8192 MB 4096 x 2 dual channel e 6144 MB 4096 2048 dual channel e 4096 MB 4096 x 1 2048 MB 2048 x 1 Supports the following configurations Brazil Vv e 16384 MB 8192 x 2 dual channel e 8192 MB 8192 x 1 2 Chapter 1 Product description
31. dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Service considerations 37 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while and then degrade in the internal layers reducing its life expectancy A CAUTION Toprevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until y
32. key on the keyboard e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions 102 Chapter8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup ET NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 mo N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon
33. number 767438 001 17 If it is necessary to replace the display webcam cable lift the display webcam cable assembly straight up and off the display panel The display cable is available in the Cable Kit using spare part number 767431 001 Reverse this procedure to reassemble and install the display assembly 94 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Power connector and cable Description Spare part number Power connector and cable 767432 001 Before removing the power cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the following components a Service doors see Service door on page 43 b Keyboard see Keyboard on page 55 c Hard drive Hard drive on page 45 d Optical drive Optical drive on page 49 e Top cover see Top cover on page 58 f Display assembly see Display assembly on page 89 Remove the power cable 1 Disconnect the cable from the bottom of the system board 1 2 Remove the cable from the clips built into the computer 2 and t
34. of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional USB docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 2 3 Access Help and Support by selecting Start gt Help and Support Select Updates and tune ups and then select Check for HP updates now At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the ne
35. outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact us html 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Clickthe option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download 4 Click your specific product from the models listed 5 Clickthe appropriate operating system 6 Goto the BIOS section and download the BIOS software package 7 Follow the installation instructions as provided with the downloaded BIOS software package A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components T
36. part number Speaker assembly 767452 001 3 Ef NOTE You must remove the left speaker to remove to function board cable Before removing the speaker assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Removethe following components a Service doors see Service door on page 43 b Keyboard see Keyboard on page 55 c Hard drive Hard drive on page 45 d Optical drive Optical drive on page 49 e Top cover see Top cover on page 58 Remove the speaker assembly 1 Position the top cover upside down 2 Remove the 2 Phillips PM2 0x3 0 broadhead screws 1 that secure the speakers to the computer 3 Slide the speakers toward each other to disengage them from the top cover 2 62 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 4 Remove the speakers from the top cover 3 Reverse this procedure to install the speaker assembly Component replacement procedures 63 64 Fingerprint reader assembly Description Spare part number Fingerprint
37. percent e Off The battery is fully charged 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 External monitor port Connects an external VGA monitor or projector IL 2I 6 RJ 45 network jack lights Connects a network cable e Green right The network is connected e Amber left Activity is occurring on the network 7 HDMI port Connects an optional video or audio device such as a high Haw definition television any compatible digital or audio component or a high speed HDMI device 8 USB 3 0 ports 2 Each USB 3 0 port connects an optional USB device such as a au keyboard mouse external drive printer scanner or USB hub Left 15 Right A NOTE Refer to the illustration that most closely matches your computer me Oo Component Description Ii Fi 1 Audio out headphone Audio in microphone Connects optional powered stereo speakers headphones a jack earbuds or a headset Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING Toreduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices To access this gu
38. return to the prior menu Repeat this procedure if more than one hard drive has a DriveLock password f Ifan Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System 131 Configuration then AMT Options Then select Unconfigure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to unconfigure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider to deactivate it k If the optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for
39. right pane 3 Enter the root password when prompted 4 Right click on the HP Recovery iso file and select Open with Brasero 5 Insert a blank DVD disc and select Burn This creates the HP Factory Image Restore DVD To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files Insert the HP Factory Image Restore DVD into the optical drive and restart the computer As the computer is restarting press f9 to open the Computer Setup boot option menu 2 3 4 Select Optical Disk Drive from the Boot Options menu and press enter 5 Press enter to select Restore System from Media 6 At both of the System Recovery prompts select Yes USB Recovery option select models only The USB Recovery Disk On Key flash drive option allows you to create a backup image of the Ubuntu operating system installed on select HP Business Notebooks This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available This process should be done on first obtaining the computer A CAUTION The USB recovery option does not preserve data present on the computer s hard drive or on the Disk On Key used for the recovery process Back up any data on the Disk on Key or the notebook that will be recovered before starting Performing a system recovery 121 A NOTE HP recommends that you create the USB Recovery Disk in the event of a system failure The Disk O
40. to install the optical drive extension board Component replacement procedures 83 84 RTC battery HP 440 models Description RTC battery Spare part number 759981 001 Before removing the RTC battery follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system won Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer wis a b c d e f Remove the battery see Battery on page 42 Remove the following components Service doors see Service door on page 43 Hard drive see Hard drive on page 45 Optical drive see Optical drive on page 49 Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 System board see System board on page 77 Remove the RTC battery 1 Position the system board upside down 2 Disconnect the cable from the system board connector 1 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Liftthe battery to disengage it from the tape that secures it to the system board 2 Reverse this procedure to install the RTC battery Component replacement procedures 85 Heat sink assembly All heat sink assemb
41. utilities 118 Chapter 11 Backup and recovery in Windows 7 To initiate recovery using a Windows 7 operating system DVD ET NOTE This process takes several minutes 1 If possible back up all personal files 2 Restartthe computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer S moms ow Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Performing a system recovery 119 12 Backup and Recovery in Ubuntu Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Create restore media immediately after you set up the computer For more information see Performing a system recovery on page 121 2 As you add files routinely create a backup of your system and personal information Backing up your information You should back up your computer
42. were set at the factory follow these steps 1 mo N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts EA NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup Using Computer Se
43. when power is data removed Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility This memory is not RTC battery date and time or changing the write protected HP backed up and limited Microsoft Windows recommends CMOS keyboard date amp time password protecting configuration controller the F10 Setup utility memory CMOS data Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the A utility is required to EEPROM not configuration NIC vendor that can be run write data to this customer and NIC from DOS memory and is accessible firmware available from NIC vendor Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional Keyboard ROM 64 Kbytes No Yes Stores Programmed at the A utility is required for not firmware code factory Code is updated writing data to this customer keyboard when the system BIOS is memory and is accessible mouse amp updated available on the HP battery website Writing data management to this ROM in an inappropriate manner can render the PC nonfunctional DIMM Serial 256 Bytes No Yes Stores Programmed by the Data cannot be written Presence per memory memory memory vendor to this memory when Detect SPD module module the module is installed configuration 128 Bytes information in a PC The specific data programma write protection bl e not method varies by customer memory vendor accessible System BIOS 4to5 Yes Yes Store system Sys
44. 001 Windows 8 1 Professional 768078 501 Windows 8 1 Standard 768078 601 Intel i5 4310U processor 2 GB discrete graphics memory Without Windows 8 1 768073 001 Windows 8 1 Professional 768073 501 Windows 8 1 Standard 768073 601 Intel i5 4210U processor 2 GB discrete graphics memory Without Windows 8 1 768072 001 Windows 8 1 Professional 768072 501 Windows 8 1 Standard 768072 601 Intel i3 4030U processor 2 GB discrete graphics memory Without Windows 8 1 768071 001 Windows 8 1 Professional 768071 501 Windows 8 1 Standard 768071 601 Intel i3 4005U processor 2 GB discrete graphics memory Without Windows 8 1 783995 001 Windows 8 1 Professional 783995 501 Windows 8 1 Standard 783995 601 Intel i5 4210U processor 1 GB discrete graphics memory Without Windows 8 1 768069 001 Windows 8 1 Professional 768069 501 Windows 8 1 Standard 768069 601 Intel i3 4030U processor 1 GB discrete graphics memory Without Windows 8 1 768068 001 Windows 8 1 Professional 768068 501 Windows 8 1 Standard 768068 601 Intel i5 4210U processor UMA graphics memory WWAN models Without Windows 8 1 768064 001 Windows 8 1 Professional 768064 501 Component replacement procedures 77 Description Spare part number Windows 8 1 Standard 768064 601 Intel i7 4510U processor UMA graphics memory Without Windows 8 1 768060 001 Windows 8 1 Professional 768060 501 Win
45. 242 D2 B M 2 5 inch Transfer rate up to 540 MB sec up to 515 MB sec Interface type SATA 3 SATA 3 Ready time maximum to not busy 1 0ms 1 0 ms Access times logical 0 1 ms 0 1 ms Total logical sectors 234 441 648 250 069 680 Operating temperature 0 C to 70 C 32 F to 158 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details Solid state drive specifications 127 DVD RW SuperMulti DL Drive specifications Applicable disc Read Write CD DA CD E G CD MIDI CD TEXT CD ROM CD CD R and CD RW ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD DVD R DVD RW DVD R DVD RW EXTRA Portfolio CD R CD RW CD R CD RW DVD RAM DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec
46. 67476 201 B Keyboard backlit for use in Brazil 767476 281 B Keyboard backlit for use in Thailand 767476 291 B Keyboard backlit for use in Japan 767476 AB1 B Keyboard backlit for use in Taiwan 767476 AD1 B Keyboard backlit for use in South Korea 767476 D61 B Keyboard backlit for use in India 767476 DB1 B Keyboard backlit for use in Canada English 768048 001 C Heat sink assembly for use in HP 440 Intel models with UMA graphics includes replacement thermal material 768049 001 C Heat sink assembly for use in HP 440 Intel models with discrete graphics and an Intel i5 4210U processor 768050 001 C Heat sink assembly for use in HP 440 models with discrete graphics and all processors except for the Intel i5 4210U includes replacement thermal material 768051 001 A Blu ray ROM DVD RW SuperMulti DL Drive includes bezel bracket and screws HP 440 models only 768052 001 C Card reader board for use in HP 440 models 768053 001 C Display panel raw HD HP 440 models only 768055 001 B 120 GB Solid state drive HP 440 models only 768056 001 N System board Without Windows 8 1 Intel Celeron 2957U processor UMA graphics memory 768056 501 N System board with Windows 8 1 Professional Intel Celeron 2957U processor UMA graphics memory 768056 601 N System board with Windows 8 1 Standard Intel Celeron 2957U processor UMA graphics memory 768057 001 N System board Without Windows 8 1 Intel i3 4030U processor UMA graphics memory
47. CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures 33 Ef NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 17 for details This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 48 screws that must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Top cover A NOTE Top cover spare part kits include the touchpad assembly Description Spare part number Top cover for use in models with a fingerprint reader includes touchpad 767454 001 Top cover for use in models without a fingerprint reader includes touchpad HP 440 models only 773564 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn th
48. CM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC combo adapter 753076 001 Realtek RT8723BE 802 11 bgn 1x1 Wi Fi BT4 0 combo adapter 753077 001 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Intel Dual Band Wireless AC 7260 BT 4 0 756753 001 combo adapter Heat sink assembly includes replacement thermal material 16 e Forusein models with discrete graphics and all processors except for the Intel i7 4558U 768050 001 e Forusein models with discrete graphics and an Intel i5 4210U processor 768049 001 17 e Forusein models with UMA graphics 768048 001 For use in HP 445 models AMD e Forusein models with UMA graphics 767435 001 e Forusein models with discrete graphics 767434 001 18 Power connector and cable 767432 001 19 Fan 767433 001 Chapter3 Illustrated parts catalog Item Description Spare part number 20 Speaker assembly 767452 001 21 Battery Li ion 4 cell 44 WHr 3 0 Ah 756744 001 4 cell 40 WHr 3 0 Ah 756746 001 22 Base enclosure 767428 001 Service doors includes 767446 001 23 Small service door 24 Large service door 25 Hard drive 1 5 TB 5400 rpm 9 5 mm 747375 001 1 TB 5400 rpm 778192 001 750 GB 7200 rpm HP 440 models only 633252 001 750 GB 5400 rpm 634250 001 500 GB 5400 rpm 669299 001 500 GB 5400 rpm 7 mm hybrid 8 GB SSD HP 440 models only 732000 001 500 GB 7200 rpm 703267 001 320 GB 5400 rpm 622643 001 128 GB Solid state drive 767453
49. Creator This recovery media allows you to reinstall your original operating system as well as select drivers and Creating recovery media and backups 115 applications if the hard drive becomes corrupted HP Recovery Disc Creator can create two kinds of recovery DVDs Windows 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Creating recovery media A NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD 1 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Driver disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process Backing up your information You should create system repair media and your initial backup immedi
50. Description number 767462 601 N System board with AMD A6 7050B processor with 1 GB discrete graphics memory for use in models with Windows 8 1 Standard 767463 001 N System board with AMD A8 7100 processor with 1 GB discrete graphics memory for use in models Without Windows 8 1 767463 501 N System board with AMD A8 7100 processor with 1 GB discrete graphics memory for use in models with Windows 8 1 Professional 767463 601 N System board with AMD A8 7100 processor with 1 GB discrete graphics memory for use in models with Windows 8 1 Standard 767464 001 N System board with AMD A10 7300 processor with 1 GB discrete graphics memory for use in models Without Windows 8 1 767464 501 N System board with AMD A10 7300 processor with 1 GB discrete graphics memory for use in models with Windows 8 1 Professional 767464 601 N System board with AMD A10 7300 processor with 1 GB discrete graphics memory for use in models with Windows 8 1 Standard 767466 001 N System board with AMD A6 7050B processor with 2 GB discrete graphics memory for use in models Without Windows 8 1 767466 501 N System board with AMD A6 7050B processor with 2 GB discrete graphics memory for use in models with Windows 8 1 Professional 767466 601 N System board with AMD A6 7050B processor with 2 GB discrete graphics memory for use in models with Windows 8 1 Standard 767467 001 N System board with AMD A8 7100 processor with 2 GB discrete graphics memory for use in models Without Windows 8 1
51. HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment 6 Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 111 10 Backup and recovery in Windows 8 To protect your information use Windows backup and restore utilities to back up individual files and folders back up your entire hard drive create system repair media select models only by using the installed optical drive select models only or an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Windows Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use 295 ET NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings For more information see Windows Help and Support Backing up your information Recovery after a system failure is as good as your most recent b
52. TF 3 conductor 0 75mme or 1 25mm2 conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HO5VV F 3X0 75mme conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3X1 25mm 2 conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mme conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 137 16 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http
53. USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On Key will boot Once the USB Recovery Disk On Key has booted a dialog box will prompt Do you want to start the System Restore If data on the computer has not been backed up use the tab key and select No The system will reboot Back up the system data and repeat the previous steps If no data should be saved from the computer use the tab key to select Yes Press enter to begin the recovery process After the files are copied to the system follow the on screen instructions Remove everything and reinstall Ubuntu Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain 122 Chapter12 Backup and Recovery in Ubuntu Linux You can initiate this option by using the f11 key To use the f11 key Press f11 while th
54. acards 5 graphics 1 harddrives 3 keyboard 5 memory module 2 microphone 3 operating system 5 optical drives 3 pointing devices 5 ports 5 power requirements 5 processors 1 productname 1 security 5 serviceability 6 webcam 3 wireless 4 productname 1 R recovery 114 120 recovery media creating 115 using for restore 118 recovery partition 113 118 recoverytools 115 recovery tools Windows 117 recovery system 117 refresh 114 removal replacement preliminaries 36 procedures Authorized Service Provider 58 procedures Customer Self Repair 41 146 Index reset 114 computer 122 steps 122 restoring the harddrive 113 118 RJ 45 network jack identifying 15 RJ 45 network lights identifying 15 RTC battery spare part number 24 30 RTC battery HP 440 models removal 84 spare part number 84 RTC battery HP 445 models removal 61 spare part number 61 S Screw Kit spare part number 29 security cable slot identifying 15 security product description 5 service considerations 36 service door spare part number servicetag 17 serviceability product description 6 setup utility navigating and selecting 96 102 restoring factory settings 97 103 SIM slot identifying 14 25 31 43 slots security cable 15 SIM 14 solid state drive specifications 127 speaker assembly removal 62 spare part number 25 62 speakers identifying 11 specifications Blu ray ROM DVD RW SuperMulti 129 computer 124 display 125 DVD ROM drive
55. ackup You should create system repair media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup For more information on the Windows backup features see Windows Help and Support Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f 11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory 331 Ef NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows operating system media to reboot the computer and repair the operating system For additional information see Using Windows operating system media purchased separately on page 114 Using the Windows recovery tools To recover information you previously backed up see Windows Help and Support for steps on restoring files and folders To recover your information using Automatic
56. apter 710662 001 A Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter 730668 001 A Broadcom BCM943228HMB 802 1 1abgn 2x2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter 732000 001 A 500 GB 5400 rpm 7 mm hybrid 8 GB SSD hard drive HP 440 models only 740011 001 B HP It4112 LTE HSPA Gobi 4G Module WWAN module 742437 001 A 45 W AC adapter 744893 001 A 45 W AC adapter 7 4 mm non slim 747375 001 A 1 5 TB 5400 rpm 9 5 mm hard drive 748599 001 B HP hs3110 HSPA Mobile Broadband Module 753076 001 A Broadcom BCM43142 802 11b g n 1x1 Wi Fi BT4 0 HMC combo adapter 753077 001 A Realtek RT8723BE 802 11 bgn 1x1 Wi Fi BT4 0 combo adapter 755530 001 A Power cord 1 0 m 3 pin for use in North America 755530 031 A Power cord 1 0 m 3 pin for use in the United Kingdom 755530 201 A Power cord 1 0 m 3 pin for use in Thailand 755530 202 A Power cord 1 0 m 3 pin for use in Brazil 755530 291 A Power cord 1 0 m 3 pin for use in Japan 755530 D01 A Power cord 1 0 m 3 pin for use in Argentina 756744 001 A 4 cell 44 WHr 3 0 Ah Li ion battery 756746 001 A 4 cell 40 WHr 3 0 Ah Li ion battery 756753 001 A Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Intel Dual Band Wireless AC 7260 BT 4 0 combo adapter 759981 001 C RTC battery 767427 001 C Display rear cover includes wireless antennas 767428 001 C Base enclosure 767429 001 C Display bezel for use in models with a webcam 767430 001 C Disp
57. ard with Windows 8 1 Professional Intel i3 4030U processor UMA graphics memory WWAN models 768063 601 N System board with Windows 8 1 Standard Intel i3 4030U processor UMA graphics memory WWAN models 768064 001 N System board Without Windows 8 1 Intel i5 4210U processor UMA graphics memory WWAN models 768064 501 N System board with Windows 8 1 Professional Intel i5 4210U processor UMA graphics memory WWAN models 768064 601 N System board with Windows 8 1 Standard Intel i5 4210U processor UMA graphics memory WWAN models 768068 001 N System board Without Windows 8 1 Intel i3 4030U processor 1 GB discrete graphics memory 768068 501 N System board with Windows 8 1 Professional Intel i3 4030U processor 1 GB discrete graphics memory 768068 601 N System board with Windows 8 1 Standard Intel i3 4030U processor 1 GB discrete graphics memory 768069 001 N System board Without Windows 8 1 Intel ib 4210U processor 1 GB discrete graphics memory 768069 501 N System board with Windows 8 1 Professional Intel i5 4210U processor 1 GB discrete graphics memory 768069 601 N System board with Windows 8 1 Standard Intel i5 4210U processor 1 GB discrete graphics memory 768071 001 N System board Without Windows 8 1 Intel i3 4030U processor 2 GB discrete graphics memory 768071 501 N System board with Windows 8 1 Professional Intel i3 4030U processor 2 GB discrete graphics memory 768071 601 N System board with Windows 8 1 Standard Intel i3
58. at least 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum A NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive 132 Chapter14 Statement of Volatility Non volatile memory usage Non Volatile Amount Does this Does this What is the How is data input into How is this memory Memory Type Size memory memory purpose of this memory write protected store retain data this memory customer
59. at sink assembly 88 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display assembly Description Spare part number Display panel assembly touch screen 782118 001 Display panel assembly touch screen two antennas 782531 001 Before removing the display assembly follow these steps 1 won wos Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the following components a b c d f g Service doors see Service door on page 43 Hard drive see Hard drive on page 45 Optical drive see Optical drive on page 49 WLAN module see WLAN Bluetooth combo card on page 51 WWAN module see WWAN module on page 53 Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 Remove the display assembly 1 Position the computer upside down Component replacement procedures 89 2 Pull the antenna cables through from the bottom of the computer Position the computer upside down and then remove the cables from the clips near the wireless modules 1 pulling the cables
60. ately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up Store personal files in the Documents library and back it up regularly Back up templates that are stored in their associated directories Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences When backing up to discs number each disc after removing it from the drive A NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support A NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Suppor
61. ater BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed as follows 1 2 3 Start Computer Setup Use a pointing device or the arrow keys to select Main gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Updating the BIOS 109 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter A NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC
62. bber base enclosure screw covers and mylar display bezel screw covers 767450 001 Screw Kit 767451 001 Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSRflag Description number 490371 001 A Power cord 1 83 m 3 pin for use in North America 490371 031 A Power cord 1 83 m 3 pin for use in the United Kingdom 490371 201 A Power cord 1 83 m 3 pin for use in Thailand 490371 202 A Power cord 1 83 m 3 pin for use in Brazil 490371 291 A Power cord 1 83 m 3 pin for use in Japan 490371 D01 A Power cord 1 83 m 3 pin for use in Argentina 622643 001 A 320 GB 5400 rpm hard drive 633252 001 A 750 GB 7200 rpm 7 mm hard drive HP 440 models only 634250 001 A 750 GB 5400 rpm 7 mm hard drive 669299 001 A 500 GB 5400 rpm hard drive 675794 001 A Atheros AR9485 802 11b g n 1x1 WiFi Adapter 691739 001 A 2 GB memory module PC3L 12800 1600 MHz DDR3L 691740 001 A 4 GB memory module PC3L 12800 1600 MHz DDR3L 693374 001 A 8 GB memory module PC3L 12800 1600 MHz DDR3L 693710 001 A 65 W AC adapter for use in India Sequential part number listing 29 30 Spare part CSRflag Description number 693711 001 A 65 W AC adapter 703267 001 A 500 GB 7200 rpm hard drive 709848 001 A Realtek RTL8188EE 802 11bgn Wi Fi Ad
63. ble check for the presence of the Windows partition To check for the Windows partition select Start gt Computer ET NOTE If the Windows partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 118 3 Ifthe Windows partition is listed restart the computer and then press f8 before the Windows operating system loads 4 Select Startup Repair 5 Follow the on screen instructions A NOTE For additional information on recovering information using the Windows tools select Start gt Help and Support Using f11 recovery tools select models only A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management ET NOTE If the HP Recovery partition is not listed you must recover your operating s
64. ccsscssccsseessesseesecseesseeceeeseeseesseeseesseesseeseesseesseeeaes 104 Inu 105 About the boot device order nessieira iiaeia itai is 105 Choosing MultiBoot preferences cssccsccssssssesssesssesscessessscessessseseeseecseeeseesseesseeseesseeeseesseeenseees 105 Setting a new boot order in Computer Setup scccssessscesscesecssesesseeseeseeesseeenseees 105 Dynamically choosing a boot device using the f9 prompt ssssss 106 Setting a MultiBoot Express prompt csccsssesssesscessecssesseessssssecessceseeseeeeeessesesees 106 Entering MultiBoot Express preferences eese nennen 106 Using HP PC Hardware Diagnostics UEFI select models only essence nnns 106 Downloading HP PC Hardware Diagnostics UEFI to a USB device seesesessss 107 9 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux ecce eee ee eee 108 s Idadavsie 108 USING Computer SQUID t E 108 Navigating and selecting in Computer Setup cscscesscesscesscesscesecessesecsseeseeseesseeseeseesseesseeenss 108 Restoring factory settings in Computer Setup cccceessessesssesscessecsecseesseeseecseecssesseesseeessessens 109 Updating the BIOS RE
65. cement procedures preliminary requirements Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid
66. cesscesscessesseeseecseeseecsseseecessessecseecesessseseeeeseaeesaeesaessaeeneesaes 29 4 Removal and replacement procedures preliminary requirements ecce e eee e eee e eene eee ee e eene seen cS 36 TOOISEQUIRE DRE 36 SOL vie Tn cb Iriure e 36 Eier EI 36 Cables and connectors eee eese ses esseee seen enters teste tnss test se thes sse teste ense then ns thes sns 37 hrs 37 enfe Ore D Rene mt 38 Electrostatic discharge damage sese eese es eeeeeee teen ense ento te nns 38 Packaging and transporting guidelines recess 39 Workstation guidelines esses esses eren nns 39 Equipment guidelines eese esses sensere ener nnn nnns 40 vii 5 Removal and replacement procedures for Customer Self Repair parts cccscccsscccssccescccsscnssccsssccncccsscccnces 41 Component replacement procedures scsscsscssscssecssecssecesecssessecssesssesssesesesecsscessseseceaeesaeesaesaeeseesaeeeseeseeaaes 41 rug 42 seb 43 AEGIDII 45 u 3nbIsdnpp rte C M 47 leuis
67. computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 To remove the service door 1 With the battery bay away from you loosen the service door screw 1 The service door screw secures both service doors 2 Slide the larger service door away from the battery bay 2 to remove it 9 E NOTE The larger service door provides access to the hard drive and memory modules Component replacement procedures 43 3 Slide the smaller service door away from the battery bay 3 to release it and then lift the service door 4 to remove it ET NOTE The smaller service door provides access to the wireless modules optical drive security screw and keyboard screws You must remove the large service door to remove the small service door 44 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Hard drive Description Spare part number 1 5 TB 5400 rpm 9 5 mm 747375 001 1 TB 5400 rpm 778192 001 750 GB 7200 rpm HP 440 models only 633252 001 750 GB 5400 rpm 7 mm hard drive 634250 001 500 GB 5400 rpm 669299 001 500 GB 5400 rpm 7 mm
68. configuration data to this memory are memory and is made and firmware not publicly available but available through can be obtained from the newer versions of the silicon vendor driver if the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the A utility is required for EEPROM configuration factory Tools for writing writing data to this and calibration data to this memory are memory and is data not made public typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Web camera 64K bit No Yes Store Web Cam Using a utility from the A utility is required for configuration device manufacturer that writing data to this and firmware can be run from Windows memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint 512kByte Yes Yes Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates Manager the call to write to the flash 134 Chapter 14 Statement of Volatility Questions and answers 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter 2
69. ct description Category Description HP 440 HP 440 HP 445 HP 445 UMA discrete UMA discrete Hard drive v v v v Memory module v vV vV V Optical drive vV vV V V WLAN module v v v v WWAN module v Keyboard vV v V V 8 2 External component identification Display Component Description 1 WLAN antennas 2 select models only Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Internal microphones 2 select models only Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures photographs Some models allow you to video conference and chat online using streaming video For information on using the webcam in Windows 8 access HP Support Assistant To access HP Support Assistant from the Start screen select the HP Support Assistant app For information on using the webcam in Windows 7 select Start gt All Programs gt Communication and Chat gt HP WebCam 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission ke
70. d of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d Ifan asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLock password then press Enter to confirm and
71. dentifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update ET NOTE f you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps i 2 3 5 From the Start screen type file and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 98 Chapter7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Using Mul
72. down procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings in Windows 8 see your power options From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications To learn more about your power settings in Windows 7 select Start gt Control Panel gt System and Security gt Power Options 2 Speakers 2 Produce sound 3 Wireless button Turns the wireless feature on or off but does not establish a iy wireless connection Top 11 Component Description 4 5 Speaker mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Keys 99 ET NOTE Refertothe illustration that most closely matches your computer Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num Ik key or the esc key 3 mm Windows key Windows 8 Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen Windows 7 Displays the Windows Start menu 4 Function keys Execute frequently used system functio
73. dows 8 1 Standard 768060 601 Intel i5 4310U processor UMA graphics memory Without Windows 8 1 768059 001 Windows 8 1 Professional 768059 501 Windows 8 1 Standard 768059 601 Intel i5 4210U processor UMA graphics memory Non WWAN models Without Windows 8 1 768058 001 Windows 8 1 Professional 768058 501 Windows 8 1 Standard 768058 601 Intel i3 4030U processor UMA graphics memory WWAN models e Without Windows 768063 001 Windows 8 1 Professional 768063 501 e Windows 8 1 Standard 768063 601 Intel i3 4030U processor UMA graphics memory Non WWAN models e Without Windows 768057 001 e Windows 8 1 Professional 768057 501 e Windows 8 1 Standard 768057 601 Intel i3 4005U processor UMA graphics memory e Without Windows 783994 001 e Windows 8 1 Professional 783994 501 e Windows 8 1 Standard 783994 601 Intel Celeron 2957U processor UMA graphics memory Without Windows 8 1 768056 001 Windows 8 1 Professional 768056 501 Windows 8 1 Standard 768056 601 AMD A10 7300 processor 2 GB discrete graphics memory e Without Windows 8 1 767468 001 e Windows 8 1 Professional 767468 501 e Windows 8 1 Standard 767468 601 AMD A8 7100 processor 2 GB discrete graphics memory 78 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number e Without Wi
74. e computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the following components a Battery see Battery on page 42 b Service doors see Service door on page 43 c Hard drive Hard drive on page 45 d Optical drive Optical drive on page 49 e Keyboard see Keyboard on page 55 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Remove the top cover 1 Position the computer upside down with the front toward you 2 Remove the 6 rubber screw covers 1 and 8 Torx T8M2 5 6 0 screws 2 that secure the top cover to the computer 3 M el j u A j be e c oe 3 Remove the 7 Phillips PM2 5x3 0 screws 1 and the 3 Phillips PM2 0x2 5 screws 2 that secure the top 4 5 cover to the computer Position the computer upright and open it as far as possible Disconnect the following cables from the system board e 1 Card reader board cable e 2 Power button board cable e 3 Function board cable Component replacement procedures 59 e 4 Speaker cable e 5 USB board cable 6 Remove the 3 Torx T8M2 5x6 0 screws 6 from the top of the computer 7 Pry the top cover o
75. e computer boots or Press and hold f11 as you press the power button The following options are available e Cancel Reboot Reboots the system No recovery or restore activity is performed e Recover Repair System This option repairs a system that is not working properly and preserves user data e RestoreFactory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions Remove everything and reinstall Ubuntu 123 13 Specifications Computer specifications Metric U S Dimensions Length Non touch 244 0 cm 9 61 in Touch 244 5 mm 9 62 in Width 339 2 mm 13 35 in Height front to rear Non touch 23 1 to 25 2 mm 0 91 to 0 99 in Touch 24 5 to 26 6 mm 0 96 to 1 05 in Weight Non touchscreen equipped with 1 DIMM M 2 SSD WLAN module 1 94kg 4 29 lbs webcam 4 cell battery optical drive Non touchscreen equipped with 1 DIMM M 2 SSD WLAN module 1 83 kg 4 04 lbs webcam 4 cell battery no optical drive Non touchscreen equipped with 1 DIMM hard drive WLAN 2 03 kg 4 49 lbs module webcam 4 cell battery optical drive Non touchscreen equipped with 1 DIMM hard drive WLAN 1 92 kg 4 24 lbs module webcam 4 cell battery no optical drive Touchscreen equipped with 1 DIMM hard drive WLAN module 2 43 kg 5 35 lbs webcam 4 cell battery optical drive Touchscreen equipped wit
76. eceuses 120 Creating DACKUPS zesty 120 Backing up your information ccccscessessessecssessecssessesscesscsaecsseesecessescesseesseseeessessecesesseceseaseseeseesaessaesaeeaees 120 Performing a system reCOVery ccccsccesssessseseessecssesseesseeseessecasceseesssesecessessecesesssensessecceeseesaeeseesaeesoesseesaessees 121 USB Recovery option select models only csescssesesscsesscscssessssessessssesscsescessssesessesesaeseesssaesecsessesesaeseesesaes 121 Remove everything and reinstall Ubuntu esee esee sees esee eene en enne nennen nnn nn sth snnt snnt ensi nsn nnns 122 Tie SCAN MG a ENN seh er E 124 Computer specifications eeeessessesssessessecssecoecssessecsecessesscessesssensesesesseceseaseseecsecseesaecsacsaeeesseseeesseeseenseasesss 124 35 6 cm 14 0 in display specifications esee cesses essen te ennt tentent th sns th sns s testas tese sans nies 125 Hard drive specifications eee eese esses sees ee eene een enne nnns nn sinet tn sonne tane sa so sesta EaR EEEE EAER EREE 126 Solid state drive specifications eese esee seee esee seen nennen nens tnan tese th sena se sn sa sns n rss n sess essen sana 127 DVD RW SuperMulti DL Drive specifications eese esee eeee eene ener tn nth ntn nenne nnn nennt nnne te senes 128 Blu ray ROM DVD RW Supe
77. efore they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time the computer is turned on or restarted Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Compute
78. ep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices Chapter 2 External component identification Component Description that applies to your country or region To access this guide in Windows 8 from the Start screen type support and then select the HP Support Assistant app To access the user guides in Windows 7 select Start gt Help and Support gt User Guides Top TouchPad Component Description 1 TouchPad on off button Turns the TouchPad on and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top Lights 10 3 Ef NOTE Refer to the illustration that most closely matches your computer Component Description 1 i Power light e On The computer is on B e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letter
79. erating system Preinstalled Windows 7 Professional 64 y y y v Windows 7 Home Premium 64 v y y v Windows 7 Home Basic 64 y y y v Category Description HP 440 HP 440 HP 445 HP 445 UMA discrete UMA discrete Windows 8 1 Professional 64 bit Digital Product Key Vv v v V DPK with Windows 7 Professional 64 Windows 8 1 Professional 64 bit Digital Product Key v v v v DPK with Windows 7 Professional 64 MSNA Windows 8 1 China CH 64 bit y v v v Windows 8 1 Emerging Markets EM 64 bit V vV V v Windows 8 1 Multi language ML 64 bit V v V V Windows 8 1 Professional 64 bit v v v y Windows 8 1 Professional 64 bit MSNA y v v y FreeDOS 2 0 y v v y Ubuntu Linux y v v v Restore Media DRDVD SRDVD DRDVD Windows 8 1 y v v v DRDVD Windows 7 y v v v SRDVD Ubuntu Linux y v v v Restore Media OSDVD Windows 7 Home Basic 64 y v v v Windows 7 Home Premium 64 y v v y Windows 7 Professional 32 y v v y Windows 7 Professional 64 y v v y Windows 8 1 Professional 64 y v v y Windows 8 1 64 bit y v v v Windows 8 1 Country Specific 64 Bit V v v V Windows 8 1 Emerging Market 64 Bit v v v V Web only support Windows 7 Professional 32 y v v v Windows 7 Enterprise 64 v v v v Windows 7 Enterprise 32 Vv v v V Windows 8 1 Enterprise 64 v v v V Certified Microsoft WHQL V V V V Serviceability End user replaceable parts AC adapter V v v v Battery system V v v V 6 Chapter 1 Produ
80. ewing angle 45 45 15 35 Frequency 60 Hz Display colors 262K Response time 2ms 6 ms Typ Tr Td 35 6 cm 14 0 in display specifications 125 Hard drive specifications 1 5 TB 1 TB 750 GB 500 GB 500 GB 320 GB hybrid Dimensions Height 9 5mm 9 5mm 9 5mm 9 5mmor7 0 7 0mm 7 0mm mm Width 70mm 70 mm 70mm 70mm 70mm 70mm Weight 118g 115g 102g 101 gor95g 95g 95g Interface type SATA SATA SATA SATA SATA SATA Transfer rate 100 MB sec 100 MB sec 100 MB sec 100 MB sec 100 MB sec 100 MB sec Security ATA security ATA security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 2 2ms 1 4ms 1 1 ms 3ms 2ms 1 1 ms Average 13ms 10 ms 12ms 13 ms 12ms 13 ms Maximum 25 ms 12 ms 21 ms 24 ms 22 ms 25 ms Logical blocks 2 930 277 168 1 938 921 461 1 465 149 168 1 048 576 000 976 773 168 625 141 400 Disc rotational speed 5400 rpm 5400 rpm 72000r5400 7200 rpm or 5400 rpm 5400 rpm rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less Actual drive specifications may differ slightly NOTE Certain restrictions and exclusions apply Contact technical support for details 126 Chapter 13 Specifications Solid state drive specifications 120 GB 128 GB Height 1 35mm 7 0mm Weight lt 10g lt 50g Form factor M 2 2
81. f or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer S Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove both service doors see Service door on page 43 Remove the optical drive 1 Remove the Phillips PM2 5x6 0 screw 1 that secures the optical drive to the computer 2 Pushthe optical drive tab 2 to release the optical drive from the computer 3 Remove the optical drive 3 from the computer Component replacement procedures 49 4 Toremove the bracket from the optical drive remove the Phillips PM2 0x3 0 screw 1 that secures the bracket to the drive and then remove the bracket from the drive 2 Reverse this procedure to install an optical drive 50 Chapter5 Removal and replacement procedures for Customer Self Repair parts WLAN Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality The WLAN module and WWAN module are not interchangeable Description Spare part number Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter 710662 001 Broadcom BCM943228HMB 802 1 1abg
82. f or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Removethe following components 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Service doors see Service door on page 43 Keyboard see Keyboard on page 55 Hard drive Hard drive on page 45 Optical drive Optical drive on page 49 Top cover see Top cover on page 58 Remove the card reader board A NOTE Before you remove the card reader make sure nothing memory card or plastic insert in installed 1 Position the top cover upside down Disconnect the cable from the board 1 2 3 Remove the two Phillips PM2 5x4 0 screws 2 that secure the card reader board to the computer 4 Remove the card reader board from the top cover 3 Reverse this procedure to install the card reader board Component replacement procedures 69 70 USB audio board Description Spare part number USB audio board 767444 001 Before removing the USB audio board follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then sh
83. fected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 and then remove the following components a Service doors see Service door on page 43 b Hard drive Hard drive on page 45 c Optical drive Optical drive on page 49 d Keyboard see Keyboard on page 55 e Top cover see Top cover on page 58 To remove the fan 1 Disconnect the fan cable 1 from the system board 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Liftthe fan from the computer 2 ni i Reverse this procedure to install the fan Component replacement procedures 75 Battery connector cable The battery connector cable is included in the Cable Kit spare part number 767431 001 Befo
84. ff the computer to disengage it ET NOTE Begin by attempting to pry the top cover loose near the optical drive 8 Lift the top of the top cover 1 and the lift the top cover up and remove it from the computer 2 Reverse this procedure to install the top cover 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts RTC battery HP 445 models Description Spare part number RTC battery 759981 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the following components a Service doors see Service door on page 43 b Hard drive see Hard drive on page 45 c Optical drive see Optical drive on page 49 d Keyboard see Keyboard on page 55 e Top cover see Top cover on page 58 Remove the RTC battery 1 Using a flat tool pry the battery out of the socket 1 2 Remove the battery from the socket 2 Reverse this procedure to install the RTC battery Component replacement procedures 61 Speaker assembly Description Spare
85. files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e Atregularly scheduled times e Beforethe computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 ClickStorage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box ET NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destination and then select the destination to restore the files 4 To restore all files from the selected location click Restore all files To restore select files only click Restore selected files click Select Files and then select the files to be restored 120 Chapter 12 Backup and Rec
86. fingerprint reader identifying 12 113 118 24 30 fingerprint reader assembly removal 64 spare part number fn key identifying 12 function board removal 67 spare part number 21 31 67 function keys identifying 12 21 30 64 G graphics product description 1 grounding equipment and methods 40 H hard drive precautions 37 product description 3 removing 45 Spare part numbers 30 45 specifications 126 Hard Drive Hardware Kit spare part number 28 31 hard drivelight 14 hard driverecovery 113 118 hard drive identifying 13 HDMI port identifying 15 headphone audio out jack 16 heat sink removal 86 spare part number 86 heat sink assembly spare part number 86 hinge removal 93 HP PC Hardware Diagnostics UEFI downloading 101 107 111 using 101 HP Recovery Disc Creator using 115 HP Recovery partition checking for presence 118 using forrecovery 118 25 28 29 24 30 33 24 30 33 l integrated webcam light identifying 8 internal display switch 8 internal microphones identifying 8 J jacks audio in microphone 16 audio out headphone 16 network 15 RJ 45 network 15 K keyboard product description 5 removal 55 spare part numbers 55 keypad embedded numeric 12 keys esc 12 fn 12 function 12 Windows applications 13 Windows key 12 20 32 33 L latch battery lock 14 latch battery release 13 legacy support USB 96 102 108 lights ACadapter battery 15 capslock 10 hardd
87. g 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure Display 139 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel 140 Chapter 16 Recycling 12 Lift the top edge of the backlight cover 2 and swing it outward o T 13 Remove the backlight cover 14 Position the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Position the display panel upside down A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury Display 141 17 Remove the backlight frame from the display pa
88. h 1 DIMM hard drive WLAN module 2 32 kg 5 10 lbs webcam 4 cell battery no optical drive Input power Operating voltage 19 0 V dc 4 74 A 90 W or 18 5 V dc 3 5A 65W Operating current 4 74 A or 3 5 A Temperature Operating not writing to optical disc 0 C to 35 C 32 F to 95 F Operating writing to optical disc 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized 124 Chapter 13 Specifications Metric U S Operating 14 7 to 10 1 psia 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 14 7 to 4 4 psia 15 m to 12 192 m 50 ft to 40 000 ft Shock Operating 125 g 2 ms half sine Nonoperating 200 g 2 ms half sine Random vibration Operating 0 75 g zero to peak 10 Hz to 500 Hz 0 25 oct min sweep rate Nonoperating 1 50 g zero to peak 10 Hz to 500 Hz 0 5 oct min sweep rate NOTE Applicable product safety standards specify thermal limits for plastic surfaces The computer operates well within this range of temperatures 35 6 cm 14 0 in display specifications Active diagonal size Metric U S 35 6 cm 14 0 in Resolution HD 1366x768 HD 1600x900 Surface treatment Anti glare Panel Width HD 3 8 mm HD 3 6 mm Brightness HD 200 nits typical HD 300 nits typical Viewing angle SVA Backlight WLED Vi
89. he computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the following components a b c d Service doors see Service door on page 43 Keyboard see Keyboard on page 55 Hard drive Hard drive on page 45 Optical drive Optical drive on page 49 Top cover see Top cover on page 58 Remove the function board 1 2 3 Position the top cover upside down Remove the Phillips PM2 0x3 0 screw 1 that secures the function board to the top cover Slide the board toward the top of the top cover 2 and then lift it off the top cover 3 Component replacement procedures 67 4 Onthe front of the top cover pull the cable to disengage it from the adhesive that secures it and then pull the cable through the hole in the top cover 4 5 Remove the function board from the top cover Reverse this procedure to install the function board Card reader board Description Spare part number Card reader board for use in HP 440 models 768052 001 Card reader board for use in HP 440 models 767445 001 Before removing the card reader board follow these steps 1 Shut down the computer If you are unsure whether the computer is of
90. hen lift the power cable from the computer 3 Reverse this procedure to install the power cable Component replacement procedures 95 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen ET NOTE You can use either a pointing device TouchPad pointing
91. hout Windows 768063 001 e Windows 8 1 Professional 768063 501 e Windows 8 1 Standard 768063 601 Intel i3 4030U processor UMA graphics memory Non WWAN models e Without Windows 768057 001 e Windows 8 1 Professional 768057 501 e Windows 8 1 Standard 768057 601 Intel i3 4005U processor UMA graphics memory e Without Windows 783994 001 e Windows 8 1 Professional 783994 501 22 Chapter3 Illustrated parts catalog Item Description Spare part number e Windows 8 1 Standard 783994 601 Intel Celeron 2957U processor UMA graphics memory e Without Windows 8 1 768056 001 e Windows 8 1 Professional 768056 501 e Windows 8 1 Standard 768056 601 AMD A10 7300 processor 2 GB discrete graphics memory e Without Windows 8 1 767468 001 e Windows 8 1 Professional 767468 501 e Windows 8 1 Standard 767468 601 AMD A8 7100 processor 2 GB discrete graphics memory e Without Windows 8 1 767467 001 e Windows 8 1 Professional 767467 501 e Windows 8 1 Standard 767467 601 AMD A6 7050B processor 2 GB discrete graphics memory e Without Windows 8 1 767466 001 e Windows 8 1 Professional 767466 501 e Windows 8 1 Standard 767466 601 AMD A10 7300 processor 1 GB discrete graphics memory e Without Windows 8 1 767464 001 e Windows 8 1 Professional 767464 501 e Windows 8 1 Standard 767464 601 AMD A8 7100 processor 1 GB discrete graphics memory e Without Windows 8 1 767463 001 e W
92. ide in Windows 8 from the Start screen type support and then select the HP Support Assistant app To access the user guides in Windows 7 select Start gt Help and Support gt User Guides NOTE Whena device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 ports 2 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 3 Optical drive select models only Depending on your computer model reads an optical disc or reads and writes to an optical disc 4 Optical drive eject button select models only Releases the optical drive disc tray 16 Chapter 2 External component identification Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag LEE EET DELI LL 9 Product XKXXXXX M DEn OA EA IRE ULL UE E IE REL I Warranty ly lyOy e Productname 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e Partnumber Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine
93. in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts EA NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup Using Computer Setup 103 Start Computer Setup Use a pointing device or the arrow keys to select Main gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk
94. indows 8 1 Professional 767463 501 e Windows 8 1 Standard 767463 601 AMD A6 7050B processor 1 GB discrete graphics memory e Without Windows 8 1 767462 001 e Windows 8 1 Professional 767462 501 e Windows 8 1 Standard 767462 601 AMD A10 7300 processor UMA graphics memory e Without Windows 8 1 767460 001 e Windows 8 1 Professional 767460 501 e Windows 8 1 Standard 767460 601 AMD A8 7100 processor UMA graphics memory Computer major components 23 24 Item Description Spare part number e Without Windows 8 1 767459 001 e Windows 8 1 Professional 767459 501 e Windows 8 1 Standard 767459 601 AMD A6 7050B processor UMA graphics memory e Without Windows 8 1 767458 001 e Windows 8 1 Professional 767458 501 e Windows 8 1 Standard 767458 601 10 USB audio board 767444 001 11 Memory modules PC3L 12800 1600 MHz DDR3L 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 12 Optical drive extension board not spared 13 WWAN module HP It4112 LTE HSPA Gobi 4G Module 740011 001 HP hs3110 HSPA Mobile Broadband Module 748599 001 14 RTC battery 759981 001 15 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 combo adapter 710662 001 Broadcom BCM943228HMB 802 11abgn 2x2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter 730668 001 Broadcom B
95. ing Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions ET NOTE Youcanuse either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions 108 Chapter9 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructio
96. ing of your computer or remove personal information before you give away or recycle your computer For more information on these features see Windows Help and Support Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 114 Chapter 10 Backup and recovery in Windows 8 11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a Windows 7 operating system DVD and a Driver Recovery DVD The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced The Driver Recovery DVD installs specific drivers and applications See Creating recovery media with HP Recovery Disc Creator on page 115
97. iscrete UMA discrete External media card Digital Media Reader Slot v V V V Supports SD SDHC SDXC Ports Headphone Microphone Combo Jack V V V V RJ 45 Ethernet includes link and activity lights V V V V USB 3 0 2 v v v v USB 2 0 2 v v y y VGA Dsub 15 pin supporting 2048 x 1536 external Vv V resolution at 50 GHz hot plug unplug with auto detect VGA Dsub 15 pin supporting 1920 x 1200 external V V resolution at 60 GHz hot plug unplug with auto detect HDMI 1 4 v y Vv Vv Multi pin AC port Vv vV vV v Keyboard pointing Full sized chiclet spill resistant keyboard v V V V devices Backlit full sized chiclet spill resistant keyboard v V V V Touchpad includes on off button on board 2 way scroll V V V V with legend taps enabled by default 2 finger scrolling and zoom enabled by default Power requirements 90 W Smart AC adapter with localized cable plug support V 3 wire plug with ground pin 65 W Smart AC adapter with localized cable plug support v v v v 3 wire plug with ground pin 45 W Smart AC adapter with localized cable plug support V V 3 wire plug with ground pin 40 W 2 prong AC adapter V Power cord 3 wire plug 1 8 m or 1 0 m V V V v Power cord 2 wire plug 1 0 m 4 cell 44 Wh 3 0 Ah Li ion battery V V V V 4 cell 40 Wh 3 0 Ah Li ion battery long life v V V V Security Integrated fingerprint reader V V V v No fingerprint reader option Security lock TPM SLB9660 FW ver 1 2 Infineon soldered down TPM support Op
98. its properties To access Device Manager in Windows 8 1 From the Start screen type cont rol and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list display all the devices installed in your computer To access Device Manager in Windows 7 1 Select Start Computer System properties 2 Inthe left pane click Device Manager 130 Chapter 13 Specifications 14 Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite perio
99. l mylar screw covers are available in the Rubber Kit spare part number 767450 001 12 Ifitis necessary to replace the webcam or microphone module gently pull the module away from the double sided tape on the display enclosure 1 and then disconnect the cable from the module 2 The webcam module is available using spare part number 767457 001 The microphone module is available using spare part number 773563 001 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 13 Ifitis necessary to remove the display panel from the enclosure remove the 4 Phillips PM2 0x3 0 screws 1 that secure the panel to the display enclosure and then lift the top of the panel upward 2 The raw display panel is available using spare part number 767448 001 for HD panels and 768053 001 for HD panels HP 440 models only 14 Rotate the display panel all the way over 1 disconnect the display cable from the rear of the panel 2 and then remove the display panel 3 from the enclosure 15 If itis necessary to replace the display hinges remove the 6 Phillips PM2 0x3 0 screws 1 that secure the display hinges to the display enclosure Component replacement procedures 93 16 Lift the bottom of the hinges upward 2 pull the top of the hinges out from under the tabs 3 and then remove the display hinges from the display enclosure 4 Display hinges are available in the Display Hinge Kit using spare part
100. lay bezel for use in models without a webcam 767431 001 C Cable Kit see Cable Kit on page 27 for more Cable Kit spare part information 767432 001 C Power connector and cable 767433 001 C Fan 767434 001 C Heat sink for use in HP 445 AMD models with discrete graphics 767435 001 C Heat sink for use in HP 445 AMD models with UMA graphics 767436 001 C Fingerprint reader assembly includes cable bracket and bezel Chapter3 Illustrated parts catalog Spare part CSRflag Description number 767437 001 B Hard Drive Hardware Kit includes bracket and screws 767438 001 C Display Hinge Kit includes left and right hinges 767439 001 A DVD RW SuperMulti DL Drive includes bezel bracket and screws 767440 001 A DVD ROM drive includes bezel bracket and screws 767442 001 C Power button board 767443 001 C Function board 767444 001 C USB audio board 767445 001 C Card reader board for use in HP 445 models 767446 001 A Service doors includes large and small service door 767448 001 C Display panel raw HD 767450 001 C Rubber Kit includes rubber base enclosure screw covers and mylar display bezel screw covers 767451 001 C Screw Kit 767452 001 C Speaker assembly 767453 001 B 128 GB Solid state drive 767454 001 C Top cover for use in models with a fingerprint reader includes touchpad 767455 001 C Touchpad button board 767457 001 C Webcam module 767458 001 N Syste
101. ly spare part kits include replacement thermal material Description Spare part number Heat sink assembly for use in HP 440 Intel models For use in models with UMA graphics 768048 001 For use in models with discrete graphics and all processors except for the Intel i7 4558U 768050 001 For use in models with discrete graphics and an Intel i5 4210U processor 768049 001 Heat sink assembly for use in HP 445 AMD models For use in models with UMA graphics 767435 001 For use in models with discrete graphics 767434 001 Before removing the heat sink assembly follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the following components a Service doors see Service door on page 43 b Hard drive see Hard drive on page 45 c Optical drive see Optical drive on page 49 d WLAN module see WLAN Bluetooth combo card on page 51 e WWAN module see WWAN module on page 53 f Keyboard see Keyboard on page 55 g Top cover see Top cover on page 58 h System board see System board on page 77
102. m board with AMD A6 7050B processor with UMA graphics memory for use in models Without Windows 8 1 767458 501 N System board with AMD A6 7050B processor with UMA graphics memory for use in models with Windows 8 1 Professional 767458 601 N System board with AMD A6 7050B processor with UMA graphics memory for use in models with Windows 8 1 Standard 767459 001 N System board with AMD A8 7100 processor with UMA graphics memory for use in models Without Windows 8 1 767459 501 N System board with AMD A8 7100 processor with UMA graphics memory for use in models with Windows 8 1 Professional 767459 601 N System board with AMD A8 7100 processor with UMA graphics memory for use in models with Windows 8 1 Standard 767460 001 N System board with AMD A10 7300 processor with UMA graphics memory for use in models Without Windows 8 1 767460 501 N System board with AMD A10 7300 processor with UMA graphics memory for use in models with Windows 8 1 Professional 767460 601 N System board with AMD A10 7300 processor with UMA graphics memory for use in models with Windows 8 1 Standard 767462 001 N System board with AMD A6 7050B processor with 1 GB discrete graphics memory for use in models Without Windows 8 1 767462 501 N System board with AMD A6 7050B processor with 1 GB discrete graphics memory for use in models with Windows 8 1 Professional Sequential part number listing 31 Spare part CSRflag
103. n Key used for this process should be 4 GB or larger Creating a USB Recovery Disk On Key 1 2 3 4 5 6 Connect the USB Disk On Key to a USB port on the computer Select Computer gt More applications gt Tools gt Create Recovery USB Enter the root password when prompted Select USB Disk On Key from the list Click OK A question dialog will remind you that the data on the USB key will be destroyed To continue click OK Otherwise click Cancel and back up the contents of the Disk On Key on another computer The backup process will display a status dialog box while the backup is in progress ET NOTE Afile browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file browser window if desired Once the USB Recovery Key has been created the status dialog will close The USB Recovery Key is ready for use Recovering from a USB Recovery Disk On Key A CAUTION Before starting the Recovery process make sure any data on the system to be recovered has been backed up The recovery process destroys all data on the system to be recovered 1 2 3 4 5 Turn off the computer Connect the USB Disk On Key to a USB port on the computer Turn on the computer while holding down the f9 key Once the system has booted the Boot Options menu should appear Using the arrow keys select USB Disk On Key and press enter ET NOTE The description may vary from one
104. n 2x2 Wi Fi Adapter Broadcom Bluetooth 4 0 Adapter 730668 001 Broadcom BCM43142 802 11 bgn 1x1 Wi Fi BT4 0 HMC combo adapter 753076 001 Realtek RT8723BE 802 11 bgn 1x1 Wi Fi BT4 0 combo adapter 753077 001 Intel Dual Band Wireless AC 7260 802 11 ac 2x2 WiFi Intel Dual Band Wireless AC 7260 BT 4 0 combo 756753 001 adapter Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove both service doors see Service door on page 43 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module Ef NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module Remove the two Phillips PM2 5x3 0 screws 2 that secure the WLAN module to the computer The edge of the module opposite the
105. ndows 8 1 767467 001 e Windows 8 1 Professional 767467 501 e Windows 8 1 Standard 767467 601 AMD A6 7050B processor 2 GB discrete graphics memory e Without Windows 8 1 767466 001 e Windows 8 1 Professional 767466 501 e Windows 8 1 Standard 767466 601 AMD A10 7300 processor 1 GB discrete graphics memory e Without Windows 8 1 767464 001 e Windows 8 1 Professional 767464 501 e Windows 8 1 Standard 767464 601 AMD A8 7100 processor 1 GB discrete graphics memory e Without Windows 8 1 767463 001 e Windows 8 1 Professional 767463 501 e Windows 8 1 Standard 767463 601 AMD A6 7050B processor 1 GB discrete graphics memory e Without Windows 8 1 767462 001 e Windows 8 1 Professional 767462 501 e Windows 8 1 Standard 767462 601 AMD A10 7300 processor UMA graphics memory e Without Windows 8 1 767460 001 e Windows 8 1 Professional 767460 501 e Windows 8 1 Standard 767460 601 AMD A8 7100 processor UMA graphics memory e Without Windows 8 1 767459 001 e Windows 8 1 Professional 767459 501 e Windows 8 1 Standard 767459 601 AMD A6 7050B processor UMA graphics memory e Without Windows 8 1 767458 001 e Windows 8 1 Professional 767458 501 e Windows 8 1 Standard 767458 601 Before removing the system board follow these steps Component replacement procedures 79 80 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disco
106. nel 18 Remove the backlight from the backlight frame 19 20 21 22 t Disconnect the display panel cable 1 from the LCD panel Remove the screws 2 that secure the LCD panel to the display rear panel Release the LCD panel 3 from the display rear panel Release the tape 4 that secures the LCD panel to the display rear panel 142 Chapter 16 Recycling 23 Remove the LCD panel 24 Recycle the LCD panel and backlight Display 143 Index A AC adapter spare part numbers 28 AC adapter battery light 15 antennas disconnecting 51 53 audio board Spare partnumber 31 audio product description 3 audio in microphone jack identifying 16 audio out headphone jack identifying 16 B backup 120 Backup and Restore 117 backup tools 115 backups creating 116 recovering 117 base enclosure spare part number 25 battery spare part number 25 30 42 battery bay identifying 14 battery connector cable removal 76 spare part number 76 battery connector cable illustrated 27 battery locklatch 14 battery releaselatch 13 BIOS determining version 97 103 109 downloading an update 98 104 110 updating 97 103 109 Blu ray ROM DVD RW SuperMulti specifications 129 Blu ray ROM DVD RW SuperMulti DL Drive spare partnumber 25 28 33 49 Bluetooth card Spare partnumber 51 144 Index buttons left TouchPad 9 optical drive eject 16 power 11 right TouchPad 9 C Cable Kit contents 27 spare pa
107. neseeseeessesseeeseeenseses 114 Using HP Software Ml ME 114 11 Backup and recovery in WindOWSs 7 eese e ee eee e eee e nennen nones nosse ssa sesso ses sese s se sees esso sees sss esso nos 115 Creating recovery media and backups sssccsscssscsscssscssecsscesecssceseesssesecessessseeesseesecesseaeecseeessessecssessesesesss 115 ICTiDIInce c 115 Creating recovery media with HP Recovery Disc Creator esses eene 115 Creating recovery media cessisse esee eene ennt tnnn nennen sintesi iaiaeiaeiaa ii 116 Backing up your information eese esses esee seen eene enne ntn nenne nnne sinn nnns snns entente nn sin ss tr ss nen 116 Performing a system recovery cccsccsscssecsessecssesescssesssesseesscsascsscsscsssesecssessecseessessessecesecsesasesaecaeesaessaesaeeaees 117 Using the Windows recovery tools eese eene nennen then nn nnn nennt nnns testen sn nes 117 Using f11 recovery tools select models only cssessccccssssssescsesscccscsesscecsesesececseseseceeseseseceeaeaes 118 Using Windows 7 operating system media esee seeees eene eene enne ne etre nenetnenns 118 12 Backup and Recovery in Ubuntu LIDHX e ooes ceacccccencececececosesssssonsenserevequsescannsveccenercecesssessseseesbeseenssv
108. nnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the following components a b c d Service doors see Service door on page 43 Hard drive see Hard drive on page 45 Optical drive see Optical drive on page 49 Keyboard see Keyboard on page 55 Top cover see Top cover on page 58 When replacing the system board be sure to remove the following components from the defective system board and install on the replacement system board e Memory modules see Memory modules on page 47 e WLAN Bluetooth module see WLAN Bluetooth combo card on page 51 e WWAN module see WWAN module on page 53 Remove the system board 1 Position the computer upright with the front toward you Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2 Disconnect the following cables from the system board 1 Power connector cable 2 Display cable 3 Battery connector cable 3 Remove the 3 Phillips PM2 5 4 0 screws 1 that secure the system board and the broadhead Phillips PM2 0x3 0 screw 2 that secures the optical drive extension board to the computer 4 Lift the right side of the system board up at an angle 3 Component replacement procedures 81 5
109. ns Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup ET NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps Y mom ow Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select Main Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts A NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain l
110. ns when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 12 Chapter 2 External component identification Component Description 6 E Windows applications key Displays options for a selected object 7 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Bottom amp 5 Component Description 1 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Service door Provides access to the hard drive bay and the memory EI module slots 3 n Battery release latch Releases the battery Bottom 13 Component Description a Battery lock latch Locks the battery in the battery bay 4 Service door Provides access to the wireless LAN WLAN module slot the WWAN module slot and SIM slot CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a wa
111. o start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press F2 The BIOS searches two places for the diagnostic tools in the following order a Connected USB drive 110 Chapter 9 Computer Setup BIOS and HP PC Hardware Diagnostics UEFI in Ubuntu Linux 332 E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 111 b BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE Ifyou need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device ET NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp www hp com go techcenter pcdiags 2 Clickthe UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let
112. orkstation guidelines 39 WWAN identifying 14 WWAN antennas spare partnumber 27 WWAN antennas identifying 8 WWAN module removal 53 Spare partnumber 24 53 Index 147
113. ou are ready to install them Use nonmagnetic tools Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities AN CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000V 7 500V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700 V 400V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000V 38 Chapter4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the pa
114. overy in Ubuntu Linux 5 Under Restore Point click the time and date of the backup A NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image using an installed or an external DVD RW optical drive ET NOTE Your computer may not come equipped with an internal optical drive In order to create the HP Factory Image you may need to plug in an external optical drive A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image you must first create the recovery ISO file and then burn it to an optical disc ET NOTE HP recommends that you create the HP Factory Image in the event of a system failure 1 Select Computer gt More Applications 2 In the left pane click Tools and then click Create HP Factory Image in the
115. parts Make special note of each screw size and location during removal and replacement Component replacement procedures 41 Battery Description Spare part number 4 cell 44 WHr 3 0 Ah Li ion battery 756744 001 4 cell 40 WHr 3 0 Ah Li ion battery 756746 001 Before removing the battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery A CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 3 Tilt the battery upward 3 and remove it from the computer 4 42 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Service door Description Spare part number Service doors includes large and small service door 767446 001 Before removing the service door follow these steps 1 Shutdown the
116. r w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove both service doors see Service door on page 43 Remove the keyboard 1 Remove the 2 Phillips PM2 5x6 0 screws that secure the keyboard to the computer 2 Position the computer upright with the front toward you 3 Open the computer as far as possible Component replacement procedures 55 4 Slide the keyboard slightly downward toward the palm rest to disengage the top of the keyboard from the top cover 5 Rotate the top of the keyboard upward 1 and then lift the keyboard up at an angle 2 to disengage the tabs at the bottom of the keyboard ET NOTE Acable connects the bottom of the keyboard to the system board Make sure not to prematurely pull the keyboard cable out of the system board connector 6 Rotate the keyboard until it rests on the palm rest 1 56 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 7 Disconnect the keyboard cable by lifting the keyboard connector latch 2 and then disconnect the keyboard cable from the system board 3 8 Remove the keyboard Reverse this procedure to install the keyboard Component replacement procedures 57 6 Removal and replacement procedures for Authorized Service Provider parts
117. r 2 GB discrete graphics memory Without Windows 8 1 768071 001 Windows 8 1 Professional 768071 501 Windows 8 1 Standard 768071 601 Intel i3 4005U processor 2 GB discrete graphics memory Without Windows 8 1 783995 001 Windows 8 1 Professional 783995 501 Windows 8 1 Standard 783995 601 Intel i5 4210U processor 1 GB discrete graphics memory Computer major components 21 Item Description Spare part number e Without Windows 8 1 768069 001 Windows 8 1 Professional 768069 501 e Windows 8 1 Standard 768069 601 Intel i3 4030U processor 1 GB discrete graphics memory Without Windows 8 1 768068 001 Windows 8 1 Professional 768068 501 Windows 8 1 Standard 768068 601 Intel i5 4210U processor UMA graphics memory WWAN models Without Windows 8 1 768064 001 Windows 8 1 Professional 768064 501 Windows 8 1 Standard 768064 601 Intel i7 4510U processor UMA graphics memory e Without Windows 8 1 768060 001 e Windows 8 1 Professional 768060 501 e Windows 8 1 Standard 768060 601 Intel i5 4310U processor UMA graphics memory Without Windows 8 1 768059 001 Windows 8 1 Professional 768059 501 Windows 8 1 Standard 768059 601 Intel i5 4210U processor UMA graphics memory Non WWAN models Without Windows 768058 001 e Windows 8 1 Professional 768058 501 e Windows 8 1 Standard 768058 601 Intel i3 4030U processor UMA graphics memory WWAN models e Wit
118. r Setup Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter To move the device up in the boot order use a pointing device to click the up arrow or press the key To move the device down in the boot order use a pointing device to click the down arrow or press the key To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main Save Changes and Exit and then press enter Using MultiBoot 105 Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence follow these steps 1 2 3 Open the Select Boot Device menu by turning on or restarting the computer and then pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f9 Use a pointing device or the arrow keys to select a boot device then press enter Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arro
119. r from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the following components a Service doors see Service door on page 43 b Keyboard see Keyboard on page 55 c Hard drive Hard drive on page 45 d Optical drive Optical drive on page 49 e Top cover see Top cover on page 58 Remove the touchpad button board M o me uu Position the top cover upside down Disconnect the cable from the touchpad 1 Disconnect the cable from the card reader board 2 Remove the Phillips PM2 0x3 0 screw 3 that secures the button board to the top cover Lift the right side of the touchpad button board up and then pullit to the right to remove it from the slot 4 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 6 Lift the touchpad button board off the top cover 5 Reverse this procedure to install the touchpad board Component replacement procedures 73 Fan Description Spare part number Fan 767433 001 3 E NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are af
120. rMulti DL Drive eeeseesseees essere eren enne nennen tnnt tne nh ne nh nnns th senta te sete senes 129 Dis dubicf 129 Specification information in Device Manager ccsscessesssesscesscesecssecsscssecsseeseesseessesseesseesseecnseseessesensessseess 130 14 Statement Of Volatility RERTERIERIEEI 131 Non volatile memory usage c cccsceesssssesssesscesscesecssecssesaeessecsseceecseecsseceseseesasecssecssessseseseeecsseseeeseesaeeseeaaes 133 Questions and DEAE 135 15 POWER COTA Set FR CUIFG ments ossessi S deducddamieecsyesesadsencers daddusuesatecesss 136 Requirements for all countries and regions csceseecescecescesesceecesesceecececaeseescaesecscsecacaesececaesecstceaeeaesceees 136 Requirements for specific countries and regions eese esses ee entere ene nn tne tn sns thin 136 TO ReEVEIBH S HH HEEL ORE EET EHE EHE TUE ODE HE ERE vL ER eae 138 Sla Rm 138 IIS 138 LIU ERI ID IL LUI 144 xi xii 1 Product description Category Product Name Description HP ProBook 440 G2 Notebook PC HP 440 UMA v HP 440 discrete v HP ProBook 445 G2 Notebook PC Processors Intel Core i7 processor Dual Core 4th generation 4 MB L3 cache 4510U 2 0 GHz 3 1 GH
121. re removing the battery connector cable follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 42 Remove the following components a Service doors see Service door on page 43 b Hard drive Hard drive on page 45 c Optical drive Optical drive on page 49 d Keyboard see Keyboard on page 55 e Top cover see Top cover on page 58 Remove the battery connector cable 1 2 3 4 Disconnect the battery connector cable from the system board 1 Remove the cable from the clip in the computer 2 Remove the 2 Phillips PM2 5x4 0 screws that secure the battery connector cable to the computer 3 Remove the battery connector cable from the computer 4 Reverse this procedure to install the battery connector cable 76 Chapter6 Removal and replacement procedures for Authorized Service Provider parts System board ET NOTE Allsystem board spare part kits include replacement thermal material Description Spare part number Intel i7 4510U processor 2 GB discrete graphics memory Without Windows 8 1 768078
122. reader assembly includes cable bracket and bezel 767436 001 Before removing the fingerprint reader assembly follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 1 2 3 4 5 a b c d e Remove the battery see Battery on page 42 Remove the following components Service doors see Service door on page 43 Keyboard see Keyboard on page 55 Hard drive Hard drive on page 45 Optical drive Optical drive on page 49 Top cover see Top cover on page 58 Remove the fingerprint reader assembly 1 Position the top cover upside down 2 Slide the bracket toward the bottom of the top cover 1 and then lift it off the top cover 2 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the fingerprint reader board and cable assembly from the top cover 3 Reverse this procedure to install the fingerprint reader assembly Power button board Description Spare part number Power button board assembly 767442 001 Before removing the power button board follow these steps 1 Shut down the computer If
123. rive 14 microphone mute 10 numlock 10 power 10 RJ 45 network 15 TouchPad 10 webcam 8 wireless 10 M mass storage devices spare part numbers 28 memory card reader identifying 14 memory module identifying 13 product description 2 removal 47 spare part numbers 24 47 microphone spare part number 34 microphone audio in jack product description 3 microphone audio in jack identifying 16 microphone module spare part number 26 microphone mute light identifying 10 modelname 1 N network jack identifying 15 num lock light 10 0 operating system product description 5 optical drive precautions 37 product description 3 removal 49 spare partnumbers 25 28 49 specifications 128 129 optical drive eject button identifying 16 optical drive extension board removal 83 spare partnumber 24 83 optical drive identifying 16 P packing guidelines 39 PCID label 18 plastic parts 36 pointing device product description 5 ports external monitor 15 HDMI 15 product description 5 USB 16 power button identifying 11 power button board assembly removal 65 spare part number power cable removal 95 spare part number 21 31 65 24 30 95 Index 145 power connector identifying 15 power cord setrequirements 136 Spare partnumbers 28 29 30 power lights 10 power requirements product description 5 processor product description 1 product description audio 3 chipset 1 display panel 2 Ethernet 4 external medi
124. rning message remove the module to restore computer functionality and then contact support through HP Support Assistant To access HP Support Assistant in Windows 8 from the Start screen select the HP Support Assistant app To access Help and Support in Windows 7 select Start gt Help and Support 5 Battery bay Holds the battery SIM slot select models only Supports a wireless subscriber identity module SIM The SIM slot is located under the service door Front Component Description 1 Hard drive light e Blinking white The hard drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive 2 Memory card reader Reads optional memory cards that store manage share or access information 14 Chapter2 External component identification Left ET NOTE Refer to the illustration that most closely matches your computer Component 1 Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Power connector Connects an AC adapter I 3 AC adapter Battery light e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Amber The computer is connected to external power and the battery is charged from 0 to 89
125. rtnumber 27 cables service considerations 37 caps lock light identifying 10 card reader board removal 68 spare part number 68 chipset product description 1 components bottom 13 display 8 front 14 leftside 15 right side 16 top 9 computerreset 122 Computer Setup navigating andselecting 96 102 108 restoring factory settings 97 103 109 computer setup navigating and selecting 108 restoring factory settings 109 computer specifications 124 connector power 15 connectors service considerations 37 21 31 33 D diskette drive precautions 37 display assembly removal 89 spare part numbers 89 display bezel removal 91 spare part numbers 26 display component recycling 138 display components spare part numbers 26 display hinge removal 93 Display Hinge Kit Spare partnumbers 27 display panel product description 2 display rear cover Spare partnumber 27 30 display specifications 125 Driver Recovery DVD creating 115 using for restore 118 drives preventing damage 37 DVD ROM drive spare part number 25 28 31 49 DVD ROM drive specifications 129 DVD RW SuperMulti DL Drive specifications 128 DVD RW SuperMulti DL Drive spare part number 25 28 31 49 E electrostatic discharge 38 embedded numeric keypad identifying 12 esc key identifying 12 Ethernet product description 4 external media cards product description 5 external monitor port 15 F f11 recovery fan removing 74 spare part number
126. rts Memory modules A NOTE Primary and expansion memory is installed in a stacked configuration in the bottom of the computer If only one memory module is installed it must be installed in the bottom socket Description Spare part number 2 GB PC3L 12800 1600 MHz DDR3L 691739 001 4 GB PC3L 12800 1600 MHz DDR3L 691740 001 8 GB PC3L 12800 1600 MHz DDR3L 693374 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com 2 Click Support amp Drivers gt click Drivers amp Software 3 Inthe Enter a product name number box type the computer model information and then click Search 4 Clickthe link for the computer model 5 Selectthe operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Clickthe link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing the memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer Disconnect the po
127. rts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Service considerations 39 Equipment guidelines Gro
128. s 3 8 Microphone mute light e Amber microphone sound is off z e Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local ul I J area network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off 6 s Speaker mute light e Amber Computer sound is off e White Computer sound is on 7 TouchPad light e Amber The TouchPad is off Chapter 2 External component identification e Off The TouchPad is on Buttons speakers and fingerprint reader select models only ET NOTE Refertothe illustration that most closely matches your computer p 9 o gro nn JC3CJCJCO C OC XL JC YE YE JC IC JE C JL JL JCOCOL JL OLLI J JJ JE X JC JE Y EJ JC JC X Y YE JC JC C 22 JUL ooo C ID I Component Description 1 Power button e Whenthe computer is off press the button to turn on the b computer e When the computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shut
129. s Help and Support Using f11 recovery tools A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the Recovery Image partition From the Start screen type pc and then select This PC 295 E NOTE If the Recovery Image partition is not listed you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media both purchased separately For additional information see Using Windows operating system media purchased separately on page 114 3 If the Recovery Image partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Performing a system recovery 113 Using Windows operating system media purchased separately To order a Windows operating system DVD contact support See
130. scssecsessecesseseceseeseeseeesseesessecsseseessseeseees 83 RTC battery HP 440 models eiiis eeeeeee eene enne n sinn sanis sits sn sensns sns ensi snis 84 Heatsink assembly m cette Seite mt eet ioo trie onde neto diat Te nres cuore Rue need Vene see ER Ka S 86 Display ASSEMDLY BRE 89 Power connector and cable ou eeeeeesseececceseceeeecesesceeecuceseeseesceseesceacsesaeensesesaeeacencaeeaseeceacsaeeeesaeaes 95 7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 96 USING o TDI TESTER 96 Starting Ev Donee E 96 Navigating and selecting in Computer Setup esee eese snnt nns 96 Restoring factory settings in Computer Setup sccescssecssecssecsecseesseeseesseesaesseesseesseesaeeseeeseeaaes 97 Updating the EE 97 Determining the BIOS version cccssesssesssesscesscesscsseesseeseesseesseeessessescssesssessseseeeses 97 Downloading a BIOS update eese eee ee eene eene ennt th nenne resins nnn 98 Using MUILIBOOE E 99 viii About the boot device order ou cece cecccsesecssscsecseecesssecesecsesuseseesessseeeseccsesusestecssseeeesecsaseseeesseseesesees 99 Choosing MultiBoot preferences cscccsceessesscesscesscsseesecseecsseceecssesesse
131. shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastic Bags 1 500V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V 40 Chapter4 Removaland replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts A CAUTION The Customer Self Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures ET NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully A NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 17 for details This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 16 screws that must be removed replaced or loosened when servicing Customer Self Repair
132. slot rises away from the computer Component replacement procedures 51 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle ET NOTE WLAN modules are designed with a notch to prevent incorrect insertion A NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 52 Chapter5 Removal and replacement procedures for Customer Self Repair parts WWAN module The WLAN module and WWAN module are not interchangeable The WWAN module is available on select models only Description Spare part number HP It4112 LTE HSPA Gobi 4G Module 740011 001 HP hs3110 HSPA Mobile Broadband Module 748599 001 Before removing the WWAN module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system N Disconnect all external devices connected to the computer a Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove both service doors see Service door on page 43 Remove the WWAN module 1 Position the computer upside down
133. specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 136 Chapter 15 Power cord set requirements Country region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China ccc 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm2 conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VC
134. splay keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory A NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup A NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen ET NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow
135. ssessseseeeesseesseeeeeseeeeesaes 99 Setting a new boot order in Computer Setup esses essent 99 Dynamically choosing a boot device using the f9 prompt esses 100 Setting a MultiBoot Express prompt cccscesscssecssecsscesssesscesscessesseessesesesesssesseesees 100 Entering MultiBoot Express preferences eese seen ennt 100 Using HP PC Hardware Diagnostics UEFI eese eene tnter tnt tn nnn ntn teeth snnt toten 101 Downloading HP PC Hardware Diagnostics UEFI to a USB device seeseesesssss 101 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 102 Using Computer Setup csccsscecssccescecssccecseesssceeseceeseecscceseecsccecseeeeseesaeceneecsaeceneecsaseeeaeeseeeeeaeeeseeeseceeseeesaees 102 Starting Computer Setup 2 octo ente cen cnn eret ce cacceneecesteeecdencetsncocestascssdecoad cesnecnsddecactabectest 102 Navigating and selecting in Computer Setup leise esee eeee seen eene nn nns 102 Restoring factory settings in Computer Setup cccceesessesssesssessecsseeseesseesseecseecssesseesseesseessees 103 Updating the BIOS E 103 Determining the BIOS version cssccscssecsssesscessesssecssesscessceseceeeseeseesaeeseeseeeees 103 Downloading a BIOS update
136. stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key on the keyboard e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes Click the Exit icon in the lower right corner of the screen and then follow the on screen instructions 96 Chapter7 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 8 Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup ET NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that
137. t To access Help and Support select Start gt Help and Support 116 Chapter11 Backup and recovery in Windows 7 To create a backup using Windows Backup and Restore ET NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e 11 recovery tools select models only You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory ET NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 7 operating system media to reboot the computer and repair the operating system For additional information see Using Windows 7 operating system media on page 118 Using the Windows recover
138. take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Important Notice about Customer Self Repair Parts A CAUTION Your computer includes Customer Self Repair parts and parts that should only be accessed by an authorized service provider See Chapter 5 Removal and replacement procedures for Customer Self Repair parts for details Accessing parts described in Chapter 6 Removal and replacement procedures for Authorized Service Provider only parts can damage the computer or void your warranty iv Important Notice about Customer Self Repair Parts Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 vi Safety warning notice Table of contents 1T Productdeseription eee
139. tem BIOS code is A utility is required for MBytes BIOS code and programmed at the writing data to this PC factory Code is updated memory and is configuration when the system BIOS is available on the HP data updated Configuration website Writing data data and settings are to this ROM in an input using the F10 setup inappropriate manner utility or a custom utility can render the PC nonfunctional Intel 1 5 or Yes Yes Stores Management Engine Code The Intel chipset is Management 5MByte Management is programmed at the configured to enforce Engine Engine Code factory Code is updated HW protection to block Firmware Settings via Intel secure firmware all direct read write present only in Provisioning update utility Unique access to this area An models ending DataandiAMT Provisioning Data can be Intel utility is required in a p or w or third party entered at the factory or for updating the with Intel data store by an administrator using firmware Only Centrino Pro the Management Engine firmware updates technology MEBx setup utility The digitally signed by Non volatile memory usage 133 third party data store Intel can be applied contents can populated using this utility by a remote management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the A utility is required for Bluetooth factory Tools for writing writing data to this
140. the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions A CAUTION Using a Windows operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate a full install of the operating system using a Windows operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Insert the Windows operating system DVD into the optical drive and then restart the computer 3 When prompted press any keyboard key 4 Follow the on screen instructions After the installation is completed 1 Eject the Windows operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you The Windows Reset option allows you to perform detailed reformatt
141. tiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly ET NOTE Some boot devices must be enabled in Computer Setup before they can be included in the boot order You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup You can also press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then press f9 Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device Or you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts Choosing MultiBoot preferences You can use MultiBoot in the following ways To set a new boot order that the computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu
142. tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components 106 Chapter8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 To start HP PC Hardware Diagnostics UEFI 1 Turnon or restart the computer quickly press esc and then press f2 After pressing f2 the BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive ET NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 107 b Hard drive c BIOS 2 Use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE Ifyou need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardward Diagnostics to USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Goto http www hp com go techcenter pcdiags 2 Click the UEFI Dowload link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions
143. ts to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 135 15 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries and regions The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e Thepower cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e Theappliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for
144. tup 97 Start Computer Setup Use a pointing device or the arrow keys to select Main gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower right corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional USB docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 2 3 4 From the Start screen type h support assistant and then select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other i
145. twork administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 2 3 5 Select Start Computer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions 331 Ef NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 104 Chapter 8 Computer Setup BIOS MultiBoot and HP PC Hardware Diagnostics UEFI in Windows 7 Using MultiBoot About the boot device order As the computer starts the system attempts to boot from enabled devices The MultiBoot utility which is enabled at the factory controls the order in which the system selects a boot device Boot devices can include optical drives diskette drives a network interface card NIC hard drives and USB devices Boot devices contain bootable media or files that the computer needs to start and operate properly ET NOTE Some boot devices must be enabled in Computer Setup b
146. unding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tapes e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Fieldservice kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the
147. ut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 1 2 3 4 5 a b c d e Remove the battery see Battery on page 42 Remove the following components Service doors see Service door on page 43 Keyboard see Keyboard on page 55 Hard drive Hard drive on page 45 Optical drive Optical drive on page 49 Top cover see Top cover on page 58 Remove the USB audio board 1 Position the top cover upside down 2 Remove the Phillips PM2 5x4 0 screw 1 that secures the USB audio board to the computer 3 Disconnect the cable from the board 2 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4 Liftthe board off the top cover 3 Reverse this procedure to install the USB audio board Component replacement procedures 71 72 Touchpad button board Description Spare part number Touchpad button board 767455 001 Before removing the touchpad button board follow these steps n y EE Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the powe
148. v v v HD audio with DTS Sound y v v v Supports no camera option v v Ethernet Realtek RTL8161GSH CG 10 100 1000 v v v v S3 S54 S5 wake on LAN AC mode and battery mode V v v v NIC power down technology v v v v Ethernet cable not included y v v v Wireless Integrated WLAN options by way of wireless module v v v v WLAN antennas built into display assembly V v vV V Supports no WLAN Bluetooth option V v V v Integrated WLAN options via Minicard V v v v e QCA 802 11 b g n 1x1 Marilyn Backup e Broadcom 802 11 a b g n 2x2 BT Combo Bumblebee w o WiDi e Broadcom 802 11 b g n 1x1 BT Combo Harrier Backup e Realtek 802 11 b g n 1x1 Focus e Realtek 802 11 b g n 1x1 BT Combo Skyray Supports the following WLAN formats v V e Intel 802 11 a b g n AC 2x2 BT Combo Wilkins Peak 2 no vPro e Intel 802 11 a b g n AC 1x1 BT Combo Wilkins Peak 1 Wireless Personal Area Network PAN only supported v v v vV by Bluetooth 4 0 combo card Integrated WWAN options by way of wireless module Two WWAN antennas built into display assembly world V wide 5 band configured with panels Subscriber identity module SIM security customer vV accessible Supports no WWAN option v Supports the following WWAN modules v e HP hs3110 HSPA Mobile Broadband Module e HPlt4112LTE HSPA Gobi 4G Module Chapter 1 Product description Category Description HP 440 HP 440 HP 445 HP 445 UMA d
149. w keys to select System Configuration gt Boot Options and then press enter In the MultiBoot Express Popup Delay Sec field enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select Main gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup you have the following choices To specify a boot device from the Express Boot menu select your preference within the allotted time and then press enter To prevent the computer from defaulting to the current MultiBoot setting press any key before the allotted time expires The computer will not start until you select a boot device and press enter To allow the computer to start according to the current MultiBoot settings wait for the allotted time to expire Using HP PC Hardware Diagnostics UEFI select models only HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine if the computer hardware is functioning properly The
150. wer from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Removethe large service door see Service door on page 43 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer Component replacement procedures 47 2 Remove the memory module 2 by pulling the module away from the slot at an angle ET NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot ET NOTE The computer uses two memory sockets The top socket houses the expansion memory module and the bottom socket houses the primary memory module The removal procedure is the same for both memory sockets Reverse this procedure to install a memory module 48 Chapter 5 Removal and replacement procedures for Customer Self Repair parts Optical drive ET NOTE Alloptical drive spare part kits include an optical drive bezel bracket and screws Description Spare part number DVD ROM drive 767440 001 Blu ray ROM DVD RW SuperMulti DL Drive HP 440 models only 768051 001 DVD RW SuperMulti DL Drive 767439 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is of
151. what components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer Service tag and PCID label 17 PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer 94 NOTE Computer details may vary from images Windows 8 1 models PCID X00000000000000000000000000000 TUE TTE E TA E UL UI MI Non Windows 8 1 models PCID XXXXXXXX 18 Chapter 2 External component identification 3 illustrated parts catalog Computer major components ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions A NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer See Service tag and PCID label on page 17 for details Computer major components 19 Item Description Spare part number
152. y tools Using the Windows recovery tools you can e Recover individual files e Restore the computer to a previous system restore point e Recover information using recovery tools ET NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support select Start Help and Support ET NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support To access Help and Support select Start Help and Support To recover information you previously backed up 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Some Startup Repair options will completely erase and reformat the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery Performing a system recovery 117 1 If possible back up all personal files 2 If possi
153. you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 42 5 Remove the following components a Service doors see Service door on page 43 b Keyboard see Keyboard on page 55 c Hard drive Hard drive on page 45 Component replacement procedures 65 d Optical drive Optical drive on page 49 e Top cover see Top cover on page 58 Remove the power button board 1 Position the top cover upside down 2 Remove the Phillips PM2 0x3 0 screw 1 that secures the power button board to the top cover 3 Slide the board upward to disengage it from the tabs 2 4 Lift the board up to remove it from the top cover 3 while guiding the cable through the hole in the top cover 4 Reverse this procedure to install the power button board 66 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Function board Description Spare part number Function board 767443 001 Before removing the function board follow these steps 1 won on Shut down the computer If you are unsure whether the computer is off or in Hibernation turn t
154. ystem and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 118 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Press f11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 7 operating system media If you cannot use the recovery media you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and
155. z Core Turbo Intel HD Graphics 4400 Intel Core i5 processors Dual Core 4th generation 3 MB L3 cache 4310U 2 0 GHz 3 0 GHz Core Turbo processor Intel HD Graphics 4400 4210U 1 7 GHz 2 7 GHz Core Turbo processor Intel HD Graphics 4400 Intel Core i3 processors Dual Core 4th generation 3 MB L3 cache 4030U 1 9 GHz processor Intel HD Graphics 4400 4005U 1 7 GHz processor Intel HD Graphics 4400 Intel Celeron processor 2 MB L3 cache 2957U 1 4 GHz processor Intel HD Graphics AMD processors AMD A10 7300 Quad Cores 3 2 GHz 1 9 GHz 2 MB L2 cache Radeon R6 graphics AMD A8 7100 Quad Cores 3 0 GHz 1 8 GHz 2 MB L2 cache Radeon R5 graphics AMD A6 Pro 7050B Dual Cores 3 0 GHz 2 2 GHz 1 MB L2 cache Radeon R4 graphics Chipset Integrated with processor Graphics AMD A76M FCH Integrated UMA See processor category Switchable discrete Intel processors AMD Radeon R5 M255 with 2 GB or 1 GB dedicated video memory Switchable discrete AMD processors A10 series APU Graphic Branding AMD Radeon R7 M260DX with 2 GB or 1 GB dedicated video memory Category Description HP 440 HP 440 HP 445 HP 445 UMA discrete UMA discrete A8 series APU Graphic Branding AMD Radeon R6 M255DX with 2 GB or 1 GB dedicated video memory A6 series APU Graphic Branding AMD Radeon R5 M255 with 2 GB or 1 GB dedicated video memory Supports HD decode DX11 HDMI

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