Bose SoundTouch 20 Series II
Contents
1. O Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement in SIT 11363 2006 X Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement in SJ T 11363 2006 Please complete and retain for your records The serial and model number can be found on the back or bottom of the system Serial number Model number Purchase date We suggest you keep your receipt in a safe place Made for iPod HiPhone U AirPlay AirPlay works with iPhone iPad and iPod touch with iOS 4 3 3 or later Mac with OS X Mountain Lion or later and PC with iTunes 10 2 2 or later AirPlay iPad iPhone iPod iPod touch iTunes Mac and OS X are trademarks of Apple Inc registered in the U S and other countries The trademark iPhone is used with a license from Aiphone K K App Store is a service mark of Apple Inc Made for iPod Made for iPhone and Made for iPad mean that an electronic accessory has been designed to connect specifically to iPod iPhone or iPad respectively and has been certified by the developer to meet Apple performance standards Apple is not responsible for the operation of this device or its compliance with safety and regulatory standard2. English 9 Setting up the System Unpacking the system Carefully unpack the carton and confirm that the following parts are included Ss Remote control USB cable computer setup only SoundTouch Wi Fi music system Power cord i May ship with multiple power cords Use the power cord for your region Note If part of the system is damaged do not use it Contact your authorized Bose dealer or Bose customer service Refer to the quick start guide in the carton for contact information Save the carton and packing materials for transporting or storing the system 10 English Setting up the System Connecting the system to power Before you set up the system on your network connect the system to power 1 Plug the power cord into the POWER connector on the system 2 Plug the other end of the power cord into an AC mains power outlet Adding the system to your Wi Fi network After you connect the system to power you must download and install the SoundTouch app onto a smartphone or tablet that is connected to your network The app guides you through connecting the system to your network Note If you do not have a smartphone or tablet you can use a computer for setup See page 27 Add the system to an existing SoundTouch account If you have already set up SoundTouch for another system you do not need to download the SoundTouch app again 1 On your smartphone or tablet se
3. e Ensure system volume is not muted or too low e Unplug the power cord reconnect after one minute AirPlay e Connect system and AirPlay device to the same network e Select the system in the device s AirPlay menu e Ensure AirPlay device is playing increase its volume e Move AirPlay device away from possible interference and closer to the wireless router or access point e Restart your mobile device or computer and router Note Proximity of the AirPlay device to the system is not important only to the wireless router or access point Bass is too heavy or low e Adjust the bass level of your system in the app Refer to the in app help 22 English Care and Maintenance Rebooting your system You can reboot your system using the AUX button If your system is unresponsive you can force the system to reboot Rebooting the system does not clear the system settings or Presets 1 On the button pad press and hold AUX until the system s display turns off about 15 seconds E 3 de DF 2 Release AUX A progress bar appears on the system s display and the system restarts Note You may need to close and reopen the app on your devices English 23 Care and Maintenance Cleaning To clean your SoundTouch system wipe the exterior using a soft dry cloth You can also ligh
4. alterations may compromise safety regulatory compliance and system performance NOTES e Where the mains plug or appliance coupler is used as the disconnect device such disconnect device shall remain readily operable e This product must be used indoors It is neither designed nor tested for use outdoors in recreation vehicles or on boats e The product label can either be located on the back or bottom of the system e Operate this product within the temperature range of 4 F to 113 F 20 C to 45 Important Safety Instructions 1 Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water or moisture Clean only with a dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions mie mb ob Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 9 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 10 Only use attachments accessories specified by the manufacturer 11 Unplug this apparatus during lightning storms or when unused for long periods of time 12 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as power supply cord o
5. available However you can also update system software using the button pad 1 Press dito power the system on 2 On the button pad press and hold d and about 5 seconds The display shows a countdown from 5 1 A progress bar indicates status An update complete message appears on the display Sec ege Disabling Wi Fi capability The system has built in Wi Fi capability that enables wireless connectivity and AirPlay 1 Press dito power the system on 2 On the button pad press and hold 3 and about 5 seconds The display shows a countdown from 5 1 and a message similar to Hold to disable networking appears on the display The Wi Fi indicator turns off when Wi Fi is disabled 20 English Advanced Features Re enabling Wi Fi capability While the system is on press and hold 3 and s about 5 seconds The display shows a countdown from 5 1 and a message similar to Hold to enable networking appears on the display The Wi Fi indicator illuminates when Wi Fi is enabled Resetting the system Factory reset clears all source volume and network settings from the system and returns it to original factory settings 1 Press dito power the system on 2 On the button pad press and hold d and s about 10 seconds The display shows a countdown from 10 1 and a message similar to Hold to restore factory settings appears on the display The system restarts 3 Launch the SoundTouch app on your
6. computer and add the system to your network see page 11 English 21 Care and Maintenance Troubleshooting For more troubleshooting information refer to the in app help Cannot complete net e Connect the system to AC mains power work setup e Select correct network name and enter password e Connect the device and SoundTouch system to the same Wi Fi network e Place the wireless adapter within range of the router e Enable Wi Fi on the device mobile or computer you are using for setup e If network name does not appear or is hidden select Manually Connect to Another Network on the CONNECT TO HOME WI FI NETWORK screen e Close other open applications e If using a computer for setup check firewall settings to ensure that the SoundTouch app and SoundTouch Music Server are allowed programs e Test your Internet connection by loading www SoundTouch com e Restart your mobile device or computer and router e Uninstall the app reset the system and restart setup Cannot connect to e f your network information has changed or to connect network your system to another network refer to the In app help e Connect to the network using an Ethernet cable Intermittent or no audio e Move system away from possible interference microwaves cordless phones etc e Stop other audio or video streaming applications e Move system or audio source closer to wireless router or access point
7. library If you have Wi Fi at home you re ready to enjoy your favorite music in any room you want Key benefits 8 Enjoy wireless access to Internet radio music services and your music library Wireless setup using your smartphone or tablet Stream your favorite music easily with personalized Presets Works with your existing home Wi Fi network Free SoundTouch app for your computer smartphone or tablet provides more powerful control Simply add additional systems at any time for a multi room listening experience Wide selection of Bose audio systems lets you choose the right solution for any room English Introduction About your SoundTouch 30 20 system Your SoundTouch Wi Fi music system provides clear room filling sound streamed wirelessly over your home Wi Fi network Use the free SoundTouch app to set up and control your system See Adding the system to your Wi Fi network on page 11 System features e Six Presets on the system and its remote deliver your music with just one touch e 1 6 in display communicates system status and information e Stream your music via AirPlay from select iPod iPhone or iPad devices e Remote control for point and click control from up to 20 feet away e Thumbs up Thumbs down buttons on remote control for customized listening e AUX connector enables playback from an external media player e Ethernet connector enables wired access to your home network
8. F COM EE Personalizing Your Presets How PresetS WOrK cas ennn a N a EEGEN What vou need to know Pl ying a Preset aooiie nineteen rodeon ea nee cee reaa n aea aeara ARa eA EAE Kaaa aaiae aa Faea eiaei Setting a EE Listening to Other Sources Playing music from other sources Playing an AirPlay stream from an AirPlay compatible device Connecting an audio device to the system 6 English Contents Advanced Features Updating system software cscececesescesesescececeseseeeseecscseeaesesecacaeseeeeaeeeeeaeaeeeeetaneeeatats 20 Disabling Wi Fi capability EE 20 Re enabling WI Fi Capability x 2 eet ceed eeesiterect 2l EES AANE E T E E 2l Care and Maintenance Troubleshooting E 22 REDOOTING vour system 23 CleaniN E eege gebrode EES eg 24 Replacing the remote control Dattery AE 24 Re ue Te 25 Limited warranty Irformation mennene ne nne 25 Technical Information Sound Touch 30 syStemy scsctasterietesen eee e ied aie eet 26 SOUMATOWEN 20 ee tert a eer better eege a a a EENEG eege 26 Appendix Setting up using a Computer Important setup Information 27 Using a desktop computer for Setup scccceseceseeeeeeseseeeeeeeeseeeeeeaeeeeeeaeseeeeeae 27 Setting up the system using a COMpUtET ss ssssssssssessssisisisisisiersisnsnsiststsisnsistensiennnnnnn 27 English 7 Presenting SoundTouch from Bose With SoundTouch you can stream Internet radio music services and your music
9. a 7 e SoundTouch 30 20 series II Wi Fi music system Owner s Guide Important Safety Instructions Please take the time to carefully read and follow these Important Safety Instructions They will help you set up and operate your system properly and enjoy its advanced features Save this guide for future reference The lightning flash with arrowhead symbol within an equilateral triangle alerts the user to the presence of uninsulated dangerous voltage within the system enclosure that may be of sufficient magnitude to constitute a risk of electric shock The exclamation point within an equilateral triangle alerts the user to the presence of important operating and maintenance instructions in the owner s guide J WARNINGS e To reduce the risk of fire or electric shock do not expose this product to rain or moisture e Do not expose this apparatus to dripping or splashing and do not place objects filled with liquids such as vases on or near the apparatus As with any electronic products use care not to spill liquids into any part of the product Liquids can cause a failure and or a fire hazard e Keep new and used batteries away from children Do not ingest battery chemical burn hazard The remote control supplied with this product contains a coin button cell battery If the coin button cell battery is swallowed it can cause severe internal burns in just 2 hours and can lead to death If the battery comp
10. artment does not close securely stop using the product If you think the battery may have been swallowed or placed inside any part of the body seek immedi ate medical attention May explode or cause a fire or chemical burn if incorrectly replaced or mishandled Do not recharge disassemble heat above 212 F 100 C or incinerate Replace only with an agency approved ex UL CR2032 or DL2032 3 volt lithium battery Dispose of used batteries promptly e Do not place naked flame sources such as lighted candles on or near the apparatus CS WARNING Contains small parts which may be a choking hazard Not suitable for children under age 3 Please dispose of used batteries properly following local regulations Do not incinerate gong This symbol means the product must not be discarded as household waste and should be delivered to an appropriate collection facility for recycling Proper disposal and recycling helps protect natural resources human health and the environment For more information on disposal and recycling of this product contact your local municipality disposal service or the shop where you bought this product 2 English Important Safety Instructions The product contains magnetic material Please contact your physician if you have any questions bi on whether this might affect the operation of your implantable medical device CAUTION Make no modifications to the system or accessories Unauthorized
11. ch system is covered by a limited warranty Details of the limited warranty are provided on the quick start guide in the carton Please refer to the quick start guide for instructions on how to register Failure to do so will not affect your limited warranty rights The warranty information provided with this product does not apply in Australia and New Zealand See our website at www bose com au warranty or www bose co nz warranty for details of the Australia and New Zealand warranty 25 English English 25 Technical Information SoundTouch 30 system Size Weight Input power rating 9 7 H x 17 1 W x 7 1 D 24 7 cm x 43 5 cm x 18 1 cm 18 5 Ib 8 39 kg U S A Canada 120V 50 60 Hz 150W International 220 240V 50 60 Hz 150W Japan 100V 50 60 Hz 150W SoundTouch 20 system Size Weight Input power rating 26 English 7 4 H x 12 4 W x 4 1 D 18 8 cm x 31 4 cm x 10 4 cm 7 0 Ib 3 18 kg USA Canada International 100 240V 50 60 Hz 90W Appendix Setting up using a Computer Important setup information e You can set up your system using a computer rather than a smartphone or tablet e Use a computer that is on your Wi Fi network e Use a computer where your music library is stored e You need the provided USB cable e Do not connect the USB cable until the app instructs you to connect the cable The SETUP A USB connector on the back of the system is for computer setup only The USB connector
12. ibrary You can access your music at any time with a simple touch of a button on the SoundTouch system or its remote control Tip You can also access your Presets using the SoundTouch app on your computer smartphone or tablet What you need to know e You can set Presets from the app the button pad and the remote control e f the Preset source is your iTunes or Windows Media Player music library ensure the computer storing your music library is on and connected to the same network as the SoundTouch system e You cannot set Presets from an AirPlay stream or audio device connected to AUX Playing a Preset Once you personalize your Presets using the app press a Preset on the button pad or on the remote control to play it If you have not set your Presets launch the app and set your Presets For help refer to the in app help If using the remote control aim the remote toward the system while pressing a Preset on the remote Pas 4 2 Music plays on the system Information appears on the display which may include an icon song or station depending on the source See page 14 Note If no music plays and a Preset unassigned message appears on the display see Setting a Preset on page 18 English 17 Personalizing your Presets Setting a Preset 1 Stream music to the system using the app 2 While the music is playing press and hold a Preset on the button pad or remote control abou
13. ld void the user s authority to operate this equipment Important USA and Canada compliance Information This device complies with part 15 of the FCC rules and Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment complies with FCC and Industry Canada radiation exposure limits set forth for an uncon trolled environment This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body This device complies with Industry Canada licence exempt RSS standards s Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC and all other applicable EU directive requirements The complete declaration of conformity can be found at www Bose com compliance 4 English Regulatory Guidelines Names and Contents of Toxic or Hazardous Substances or Elements Toxic or Hazardous Substances and Elements Lead Mercury Cadmium Hexavalent Polybrominated Biphenyl Polybrominated diphenylether Part Name Pb Hg Cd CR VI PBB PBDE PCBs H 0 0 W W W Metal parts X W W 0 0 W Plastic parts 0 0 0 0 0 0 Speakers X W W 0 0 W Cables X W W 0 0 W
14. lect the SoundTouch icon to launch the app 2 Select EXPLORE gt SETTINGS gt Systems gt ADD SYSTEM to add another system The app guides you through setup English 11 Setting up the System Download and install the SoundTouch app If this is your first time setting up a SoundTouch system you must install the app On your smartphone or tablet download the SoundTouch controller app Bose SoundTouch controller app BOSE e iOS users download from the App Store e Android users download from the Google Play store Connect the system to your home Wi Fi network After you install the app add the system to your network 1 On your smartphone or tablet select to launch the app The app guides you through connecting the system to your Wi Fi network 2 Follow the instructions in the app to complete setup including creating a SoundTouch account adding a music library and music services 12 English Using the System Powering on the system On the button pad or the remote control press Power On The display may show an icon message or Now Playing information depending on system state For a list of icons that may appear on the display see page 14 Tip You can also press a Preset or AUX to power on the system Getting system information The front of the system shows information via the display and the Wi Fi indicator e Display shows system messages and Now Playing information
15. r plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped English 3 Regulatory Guidelines CAN ICES 3 B NMB 3 B Information about products that generate electrical noise This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment to an outlet on a different circuit than the one to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC WARNING Changes or modifications not expressly approved by Bose Corporation cou
16. s Please note that the use of this accessory with iPod iPhone or iPad may affect wireless performance Android and Google Play are trademarks of Google Inc SoundTouch and the wireless note design are trademarks of Bose Corporation in the U S and other countries Wi Fi is a registered mark of the Wi Fi Alliance Windows is a registered trademark of Microsoft Corporation in the United States and other countries 2014 Bose Corporation No part of this work may be reproduced modified distributed or otherwise used without prior written permission English 5 Contents Presenting SoundTouch from Bose Key Dene E Introduction About your SoundTouch 30 20 eystem n System features Setting up the System Unpacking CME SY E EE Connecting the system to DOwe ee Adding the system to your Wi Fi NetWork EE Add the system to an existing SOUNGTOUCN account Download and install the SOUNGTOUCH app Connect the system to your home Wi Fi network s ss ssssssesssesserssersrseerseernss Using the System Powering on the SYSTEM ea eaaa aeaea area reaa aaa eae an aaa ao aaao anaa deanna anhi aoaea akat Getting system Information Messages on the display WIES Indicator n a ce t a a a E a a e E nies System CoN rOl DUT d EE Controlling the System using the App Using the SoundTOUCHh app eiria iia aaant airaa EiNEa GOEEEI GEM o E ETTA T E ETE Controlling the system from another smartphone Tablet O
17. s are not designed to charge smartphones tablets or similar devices Using a desktop computer for setup If you are using a desktop computer move the system near the computer to set up your system During setup the app prompts you to connect the USB cable from the computer to the system temporarily After setup disconnect the USB cable from your computer and from your system and move the system to its permanent location Setting up the system using a computer Plug the power cord into an AC mains power outlet 2 On your computer open a browser and go to SoundTouch com app Tip Use the computer where your music library is stored 3 Download and run the SoundTouch app The app guides you through setup English 27 MTUI 25 Better sound through research 2014 Bose Corporation The Mountain Framingham MA 01701 9168 USA AM734227 Rev 00 734227 0010
18. see page 14 e Wi Fi indicator shows Wi Fi status page 15 Wi Fi indicator Display Front panel of the system English 13 Using the System Messages on the display The display shows system information and icons and may include album or artist lil Appears at initial power on Instructs you to refer to setup instructions A B Int t radio is playi H nternet radio is playing Lal AirPlay mode is active nd Volume is being adjusted D Music library is playing Multi room audio is active AUX Auxiliary mode is active 123 Preset is selected Skipping forward to the next track Skipping backward to the previous track Audio is paused JEA 0 Audio is stopped 14 English Using the System Wi Fie Indicator The Wi Fi indicator gt on the front of the system indicates Wi Fi status Blinking white Connecting to Wi Fi network Solid white dim Power saving mode and connected to Wi Fi network Solid white bright System is on and connected to Wi Fi network Blinking amber Disconnected from Wi Fi network Solid amber System is in setup mode Off Networking disabled or system connected to Ethernet System control buttons The system controls reside on the button pad and on the remote control You can also control the system using the SoundTouch app see page 16 e Button pad enables you to po
19. stem on your network using the SoundTouch app you are ready to explore streaming music and personalize your Presets Getting help If you need more information on using the system use Help Tips or in app help Help Tips After setup is complete helpful tips appear on the screen based on the task you are trying to complete These tips instruct you how to use the system including how to personalize your Presets To activate the tips If you have deactivated tips follow these instructions to re activate tips 1 Launch the SoundTouch app and click EXPLORE gt SETTINGS gt Help Tips 2 Slide the SHOW TIPS slider to ON In app help For information about using SoundTouch 1 Click EXPLORE gt HELP in the app 2 Browse through the help topics Controlling the system from another smartphone tablet or computer Once you set up the SoundTouch system on your home Wi Fi network you can control the system from any smartphone tablet or computer on the same network 1 Connect the device to the same network as your system 2 On the device download and install the SoundTouch app e If you are using a smartphone or tablet see page 12 e If you are using a computer open a browser and go to SoundTouch com app 16 English Personalizing your Presets How Presets work You can personalize six Presets to your favorite streaming music services stations playlists artists albums or songs from your music l
20. t 2 seconds The system emits a tone when the Preset is set A New Preset assigned message appears on the display Note For information on using the SoundTouch app to set and change your Presets refer to the in app help 18 English Listening to other Sources Playing music from other sources Using the SoundTouch system you can listen to music stored on a smartphone tablet computer or other type of audio device by either connecting a device to the AUX connector or playing an AirPlay stream via Wi Fi Playing an AirPlay stream from an AirPlay compatible device After connecting the SoundTouch system to your network it is ready to stream audio from an AirPlay device on the same Wi Fi network 1 Start a music app on your AirPlay device 2 On the device tap or click Lal and select the SoundTouch system name assigned during setup 3 Start playing music from a music app Connecting an audio device to the system You can connect the audio output of a smartphone tablet computer or other type of audio device to the AUX IN connector The AUX IN connector accepts a 3 5 mm stereo cable plug not provided 1 Using a stereo cable connect your audio device to the AUX IN connector on the system 2 Press AUX on the button pad or remote control 3 Start playing music on the audio device English 19 Advanced Features Updating system software The app alerts you when a software update is
21. tly vacuum the grille on the system e DO NOT use solvents chemicals or sprays e DO NOT allow liquids to spill or objects to drop into any openings Replacing the remote control battery AN WARNING 3 Keep new and used batteries away from children Do not ingest battery chemical burn hazard The remote control supplied with this product contains a coin button cell bat tery If the coin button cell battery is swallowed it can cause severe internal burns in just 2 hours and can lead to death If the battery compartment does not close securely stop using the product If you think the battery may have been swallowed or placed inside any part of the body seek immediate medical attention The coin button cell battery may explode or cause a fire or chemical burn if incorrectly replaced or mishandled Do not recharge disassemble heat above 212 F 100 C or incinerate Replace only with an agency approved ex UL CR2032 or DL2032 3 volt lithium battery Dispose of used batteries promptly Use a coin to turn the battery cover slightly counterclockwise Remove the cover Insert the new battery flat side up with the symbol in view Reseat the cover and turn it clockwise to lock into place 24 English Care and Maintenance Customer service For additional help using the system contact Bose Customer Service Refer to the quick start guide in the carton for contact information Limited warranty information Your SoundTou
22. wer the system set and play your Presets adjust the volume and activate auxiliary mode e Remote control enables the same functionality as the button pad plus skip backward skip forward and play pause and Thumbs up and Thumbs down WW Power Press to power on off the system 123 Six Preset buttons e Press and hold to set a Preset to what is currently playing 45 S e Press a Preset to play it wg Volume Up Volume Down Press to increase decrease volume AUX Auxiliary mode Press to listen to device plugged into AUX connector jea gt gt I Skip Backward Skip Forward Press to skip tracks remote control only gt Il 4 e Play Pause Press to toggle play or pause audio e Mute Unmute Press to mute or unmute a device connected to AUX remote control only e Thumbs Up Thumbs Down Press to like dislike the currently playing selection English 15 Controlling the System using the App Using the SoundTouch app The SoundTouch app is a software application that enables you to set up and control SoundTouch from your smartphone tablet or computer Using the app your smart device acts as a rich remote for your SoundTouch system The app enables you to manage your SoundTouch settings add music services explore local and global Internet radio stations set and change Presets stream music to the system view what is playing plus much more After you set up the sy
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