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Yealink SIP-T19P LCD Wired handset Black IP phone

1. Clear all account contig 2 Pressthe OK soft key registration configurations e g display name register name user name and password of the account will be cleared immediately The login wizard will be shown as below 3 Enter the desired values in the User Name and Password fields respectively Contact your system administrator for more information 4 Pressthe Save soft key to login or Cancel soft key to cancel 88 Advanced Phone Features Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary The SIP I19P SIP I19 IP phone supports automatically to answer an incoming intercom call by default The phone automatically plays a warning tone when it receives an incoming intercom call In addition you can enable the phone to mute the microphone when it automatically answers an incoming intercom call You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone the active call is placed on hold Intercom features you need to know Enable or disable the IP phone to automatically Accept Intercom answer an incoming intercom call Enable or disable the microphone on the IP phone for Intercom Mute Intercom calls Enable or disable the IP phone to play a warning Intercom Tone tone when it receives an incoming intercom call Enable or disable the IP phone to automatically Inte
2. Directed Call Pickup Directed Call Pickup Code Group Call Pickup Group Call Pickup Code DSSKey Disabled Enabled z z Cancel Log Out Directory Security NOTE Call Pickup The call pickup parameters for administrator To configure the group call pickup code on a global basis via web user interface 1 Click on Features gt Call Pickup 82 2 5 Basic Call Features Enter the group call pickup code in the Group Call Pickup Code field Yealink n Forward amp DND General Information Audio Intercom Transfer Call Pickup Remote Control Phone Lock ACD SMS Action URL Power LED Click Confirm to accept the change Call Pickup Directed Call Pickup Directed Call Pickup Code Group Call Pickup Group Call Pickup Code Enabled Disabled Log Out Settings Directory NOTE Call Pickup Security The call pickup parameters for 98 administrator Cancel To configure the group call pickup code on a per line basis via web user interface 1 2 3 Click on Account gt Advanced Enter the group call pickup code in the Group Call Pickup Code field Yealink n Register Basic Codec Advanced Click Confirm to accept the change Status Account Keep Alive Type Keep Alive Interval Seconds Local SIP Port RPort SIP Session Timer T1 0 5 10s SIP Session Timer T2 2 40s SIP Session Timer T4 2 5 60s Su
3. Hotline Number When you pick up the phone it will dial out the hotline number automatically z e 103 User Guide for the SIP T19P SIP T19 IP Phone Note 104 Why can t send a SMS to any other phone SMS depends on support from a SIP server Contact your system administrator for more information How to change the user password To change the user password via web user interface 1 Click on Security gt Password 2 Select user from the pull down list of User Type A Enter the new user password in the New Password field and Confirm Password field Yealink lns tee Account Network DSSKey Features Status User Type user hal 2 Old Password 7 Trusted ype Certificates New Password eccccce 7 Select your type If you log in as user you can only change your Confirm Password ETTET 2 own password If you login as an Server Certificates administrator you can modify both the user s and admin s passwords Password Cancel 4 Click Confirm toaccept the change If logging into the web user interface of the phone with the user credential you need to enter the current user password inthe Old Password field User password is configurable via web user interface only How to make a call using SRTP You can enable SRTP to encrypt the audio stream s of phone calls The parties participating in the call should enable SRTP To enable SRTP via web user interface 1 Click
4. Session Expires 30 7200s 1800 4 Click Confirmtoaccept the change 98 Advanced Phone Features The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail Note MWI subscription is configurable via web user interface only 99 User Guide for the SIP T19P SIP T19 IP Phone 100 Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help to solve the problems you might encounter when using your SIP T19P SIP T19 IP phone If you require additional information or assistance with your new phone contact your system administrator Why is the LCD screen blank e Ensure that the phone is properly plugged into a functional AC outlet e Ensure that the phone is plugged into a socket controlled by a switch that is on e Ifthe phone is plugged into a power strip try plugging it directly into a wall outlet instead e f your SIP T19P IP phone is powered from PoE ensure you use a PoE compliant switch or hub Why does the phone display Network Unavailable e Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose e Ensure that the switch or hub in your network is operational e Contact your system administrator for more information Why does the phone display No Service The LCD screen displays No Service when no SIP account registers successful
5. Y Log Out Features Directory Security NOTE Digit 0 9 Identifies a specific digit do not use if it is defined as send key digit digit Identifies any digit dialed that is included in the range digit digit digit Specifies a range as a comma separated list x Matches any single digit character which is dialed Matches an arbitrary number of digits Area code is configurable via web user interface only You can block some specific numbers from being dialed on your phone When you dial a block out number on your phone the dialing will fail and the LCD screen will prompt Forbidden Number You can add 10 block out rules at most on your phone To adda block out number via web user interface 1 Click on Settings gt Dial Plan gt Block Out 2 Enter the desired value in the BlockOut Number field Yealink 5 Preference Time amp Date Upgrade Auto Provision Configuration Dial Plan Voice Ring Tones Softkey Layout TRO69 Status Replace Rule Dial now Area Code Block Out BlockOut Number1 BlockOut Number2 BlockOut Number3 BlockOut Number4 BlockOut Number5 BlockOut Number6 BlockOut Number7 BlockOut Number8 BlockOut Number9 BlockOut Number10 Account 4321 Network DSSKey Log Out Features Directory Security NOTE Digit 0 9 Identifies a specific digit do not use if it is defined as send key digit digit Identifies any digit di
6. Do one of the following If you are using the handset press the Cancel soft key or hang up the handset If you are using the headset press the Cancel soft key or the Cancelsoft key If you are using the speakerphone press Note To end a call placed on hold you can press the Cancel soft key to end the call directly or press the Resume soft key to resume the call before ending it 64 Redialing Numbers To redial the last dialed number from your phone 1 Press A call to your last dialed number is attempted To redial a previously dialed number from your phone 1 Press 2 Press 4 or to select the desired entry and then press key Recent Call In Dialing rv when the phone is idle Basic Call Features ro or the Send soft You can view the placed calls list when the phone is in the pre dialing screen To do this you should enable recent call in dialing in advance To enable recent call in dialing via web user interface 1 Click on Directory gt Setting 2 Select Enabled from the pull down list of Recent Call In Dialing Yealink lns Local Directory Remote Phone Book Phone Call Info MulticastIP Setting Status Account Network _ Directory 7 Disabled DSSKey Enabled Features History Remote Phone Book Local Directory Search Source List In Dialing Disabled Enabled
7. Enterprise IP Phone User Guide Version 72 3 Feb 2014 Copyright Copyright 2014 YEALINK NETWORK TECHNOLOGY CO LTD Copyright 2014 Yealink Network Technology CO LTD All rights reserved No parts of this publication may be reproduced or transmitted in any form or by any means electronic or mechanical photocopying recording or otherwise for any purpose without the express written permission of Yealink Network Technology CO LTD Under the law reproducing includes translating into another language or format When this publication is made available on media Yealink Network Technology CO LTD gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution No parts of this publication may be subject to alteration modification or commercial use Yealink Network Technology CO LTD will not be liable for any damages arising from use of an illegally modified or altered publication Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGY CO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMI
8. Enabled Call Waiting This call feature allows your phone to accept other incoming calls during the conversation General Information Call Waiting On Code a l Waiting Off Audio Call Waiting Off Code Key As Send Auto Redial Disabled uto Re Sable Select or as the send key Intercom Auto Redial Interval 1 300s 10 Hotline Number When you pick up the phone it will dial out the hotline number automatically Transfer Auto Redial Times 1 300 10 Call Pickup Key As Send Remote Control Reserve in User Name Enabled Phone Lock ACD SMS Headset Prior Enabled Action URL DTMF Replace Tran Disabled Power LED Tran Send DTMF Voice Mail Tone Enable DHCP Hostname SIP T19P Reboot In Talking Disabled 3 Click Confirm toaccept the change To use headset prior feature you should activate the headset mode in advance 1 Physically connect the headset 2 Press to activate the headset mode Note If headset prior is enabled the headset mode will not be deactivated until you press the Headset key again Headset prior is configurable via web user interface only Programmable Keys You can customize the soft keys navigation keys and function keys on the keypad The SIP T19P SIP T19 IP phone supports 11 programmable keys To customize the programmable keys via web user interface 1 Click on DSSKey gt Programmable Key 48 Note Customizing Your Phone 2 Customize speci
9. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices handset speakerphone or headset when the phone is in use To adjust the volume when the phone is idle 1 Press gt to adjust the ringer volume k 1005 12 03 5 BERREEEEOOUUU00F Menu Note If the ringer volume is adjusted to minimum the dx icon will appear on the LCD screen To adjust the volume when the phone is during a call 1 Press to adjust the volume of currently engaged audio device handset speakerphone or headset Talking A333 Pasa BERREEEEOOUU0O0 Hold HewCalll Cancel Ring Tones Ring tones are used to indicate incoming calls You can select different ring tones to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 Press Menu gt Settings gt Basic Settings gt Ring Tones 27 User Guide for the SIP T19P SIP T19 IP Phone 2 Press gt or to select the desired ring tone 2 Ring2 way 3 Rings way 3 Pressthe Save soft key to accept the change or the Back soft key to cancel To select a ring tone for the account via web user interface 1 Click on Account gt Basic 2 Select the desired ring tone from the pull down list of Ring Type lf Common is selected this account will use the ring tone selected for the phone Refer to the above instruction Log Out Ye
10. e Chapter4 Basic Call Features e Chapter5 Advanced Phone Features Summary of Changes This section describes the changes to this guide for each release and guide version Changes for Release 72 Guide Version 72 3 Major updates have occurred to the following section e Packaging Contents on page 9 User Guide for the SIP T19P SIP T19 IP Phone Changes for Release 72 Guide Version 72 2 Major updates have occurred to the following sections e Packaging Contents on page 9 e Phone Installation on page 11 Changes for Release 72 Guide Version 72 1 Major updates have occurred to the following sections e LED Instructions on page 4 e Anonymous Call on page 84 Changes for Release 71 Guide Version 71 51 Documentations of the SIP T19 IP phone have also been added Changes for Release 71 Guide Version 71 50 The following sections are new e LED Instructions on page 4 Major updates have occurred to the following sections e Anonymous Call on page 84 e Troubleshooting on page 101 vi Table of Contents Table of Contents About This Guide cccccccccccccccccccccccccccccescceccceeceecs V EE LET a E EE E E E E AT E A E E ES E EEE EE ee V SUAN te 8 a Co g a E E nen een ee eee V Changes for Release 72 Guide Version 72 3 sssssssesesesesesesesesesesesesereseseseserereseseree V Changes for Release 72 Guide Version 72 2 ccecceccec sec eccececeececsececeeceeeseeeceeseaees vi Changes
11. features Note You can also download the latest documentations online http www yealink com S upportDownloadfiles_detail aspx Cateld 33 4 amp flag 142 User Guide for the SIP T19P SIP T19 IP Phone Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP T19P SIP T19 IP phone Topics include e Packaging Contents e Phone Installation e Phone Initialization e Phone Status e Basic Network Settings e Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator Packaging Contents The following components are included in your SIP T19P SIP I19 IP phone package e SIP T19P SIP T19 IP Phone T L8 2 j x fo fx amp i Bakir K Ro User Guide for the SIP T19P SIP T19 IP Phone e Phone Stand e Handset amp Handset Cord ANN tim PaAAANKILULAILY w Y EY U XS A Z A A a lt S M N MM MISS e Ethernet Cable Check the list before installation If you find anything missing contact your system administrator 10 Getting Started Phone Installation If your phone is already installed proceed to Phone Initialization on page 13 This section introduces how to install the phone 1 Attach and detach the stand 2 Connect the
12. lt or gt Or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field The default ring time is 12 seconds 4 Optional Enter the no answer forward on code or off code respectively in the On Code or Off Code field 4 Pressthe Save soft key to accept the change or the Back soft key to cancel The icon on the idle screen indicates call forward is enabled Call forward is configurable via web user interface at the path Features gt Forward amp DND You can also enter the SIP URL or IP address in the Forward to field For more information on using the SIP URL or IP address refer to Placing Calls on page 61 Call forward is local to the phone and may be overridden by the server settings Call forward oncode or off code may be different between servers For more information contact your system administrator To disable call forward in phone mode Do one of the following Press et when the phone is idle J y Press Menu gt Features gt Call Forward Press 4 or to select the desired forwarding type then press the Enter soft key Press lt or gt or the Switch soft key to select Disable to disable the call forward Press the Save soft key to accept the change Basic Call Features Dynamic Forwarding To forward an incoming call to another party 1 When the phone is ringing press the Fwd soft key 2 Enter the number you want to forward
13. or amp to switch between the calls and then press the Resume soft key to retrieve the desired call A numbered prompt appears on the LCD screen for example 1 2 indicating that this is the first call out of two calls Do Not Disturb DND You can use DND to reject incoming calls automatically on the phone Callers will receive a busy message You can receive incoming calls from authorized numbers when DND is enabled To activate DND via phone user interface 1 Press the DND soft key whenthe phone is idle The icon on the idle screen indicates that DND is enabled Incoming calls will be rejected automatically and n New Missed Call s n indicates the number of the missed calls will appear on the LCD screen k 1009 18 43 12 1 New Missed Calls LEE a A LaLe Note The prompt message displays only if Missed Call Log for the lineis enabled Missed Call Log is configurable via web user interface at the path Account gt Basic Do Not Disturb is local to the phone and may be overridden by the server settings For more information contact your system administrator To configure the DND authorized numbers via web user interface 1 Click on Features gt Forward amp DND 2 Select Enabled from the pull down list of DND Emergency 71 User Guide for the SIP T19P SIP T19 IP Phone Note 3 Enterthe numbers in the DND Authorized Numbers field For multiple numbers enter a comma between every two n
14. would match 123 1234 12345 12abc etc An x can be usedas a placeholder for any character Example 12x would match 121 122 123 12a etc The square brackets can be usedas a placeholder for a single character which matches any of a set of characters Example 9 1 5 7 1234 would match 9151234 9161234 9171234 The parentheses can be used to group together patterns for instance to logically combine two or more patterns Example 9 1 5 7 1 x would match 91511 916 18 91715 etc The should be followed by the sequence number of a parenthesis The plus the sequence number means the whole character or characters placed in the parenthesis The number directs to the right parenthesis when there are more than one Example A replace rule configuration Prefix 9 5 7 Replace 5 2 When you enter 96123 to dial out on your phone the number will be replaced as 5123 and thendialed out 2 means the characters in the second parenthesis that is 123 53 User Guide for the SIP T19P SIP T19 IP Phone Replace Rule 54 You can configure one or more replace rules up to 100 to remove the specified string and replace it with another string You can configure a pattern with wildcards refer to the expression syntax in the table above so that any string that matches the pattern will be replaced This feature is
15. 16 Ko AAA E E E E E E EE E E A 19 NGUTOS E A EE E 20 He S Bie e E E E E E E E E ee ern ee nee 21 Administrator Password sss sessesesesesesreseseseesesesesesessesesesesesseseseeseseseseseeseseseseseso 22 ELE S e EERE EE A EE TE T E TEETE EE 23 User Guide for the SIP T19P SIP T19 IP Phone 4 17 oa LOCK ror Dee mnie Arent ntnt ee Rete Pins ae een ee ree ee SL EE eee Rios or Saree eee rene ere 24 AdO SSNS aerO 27 VOUM S oasa a E A A E A waatdes 27 RINO TONGS aeran a a A E E A A 27 contaci MonagemeN enaena a aa a aia anin 29 DESTO e N A E E one ter te a ere hey err Ten eee nent 29 LOCGIDIRGCLONY eonan a Ea te nn e Sens obs tae eed ceesas 31 BACKS Ute ceca elect sei a a O 40 Remote Phone BOOK esenea asss tances nt pee tanec nienb E AE 41 Call Aistory MAGNO GEMENT cxrcitiuticimaidchchelinkseuotsacasacduaehetadkaeuetenenmuuatuakasu acres 44 Selem CUSTOMIZING 46 LOGO CUSTOMIZE Oae a a O E a 46 Hedder USE aa T aa vee 47 Programmable KEYS armaa ae A O E seem 48 ACCOUNT REJON ON neris an nnr TE OT O T ated tes 52 PUGH PACH cesano eena E A EAS 53 Emergency NUMDET crionn im anaseaat ab tieise ice eae nea at emisaen unten 58 HVS DADO aena cheat lenses toast dean ate alesse atuaia eat OnaLahle tec catucnme sbi asta teuae a soaeca 59 HOHE are nan er oR Ie ene OSe ng rer SRT ene ei Cr RN et ne Ente ore mee Xr ener 59 Basic Call Features so cesscsiscsscccsnsceasseesascawicsaesaeienidaacaoumeeueees 61 Pacmag Cals eoue i A T A N 61 Answering a
16. 6 213 Subnet Mask 255 255 255 0 Gateway 10 3 6 254 Primary DNS 192 168 1 167 Secondary DNS 192 168 1 166 Network Common MAC Address 0015654c2cb8 Link Status Connected Device Type Bridge AccountStatus Account 1005 10 2 1 199 Registered Basic Network Settings If your phone cannot contact a DHCP server for any reason you need to configure network settings manually The IP phone can support either or both IPv4 and IPv6 addresses To configure the IP address mode via phone user interface 1 Press Menu gt Settings gt Advanced Settings password admin gt Network gt WAN Port 2 Press Q or gt to select IPv4 IPv6 or IPv4 amp IPv from the IP Mode field 3 Pressthe Save soft key to accept the change or the Back soft key to cancel To configure a static IPv4 address via phone user interface 1 Press Menu gt Settings gt Advanced Settings password admin gt Network gt WAN Port 2 Press v to select IPv4 and press the Enter soft key 15 User Guide for the SIP T19P SIP T19 IP Phone 3 4 b Press amp to select Static IP Client and press the Enter soft key Enter the desired values in the IP Address Subnet Mask Default Gateway Pri DNS and Sec DNS fields respectively tatic IF Client Press the Save soft key to accept the change or the Back soft key to cancel To configure a static IPv6 address via phone user interface 1 5 Press Menu gt Settings gt Ad
17. Beijing 3 Enter the domain names or IP addresses in the NTP Server 1 and NTP Server 2 fields respectively 4 Press or gt or the Switch soft key to select the desired value from the DST field 5 Pressthe Save soft key to accept the change or the Back soft key to cancel Please refer to Appendix A Time Zones for the list of available time zones on the IP phone To configure the time and date manually via phone user interface 1 Press Menu gt Settings gt Basic Settings gt Time amp Date gt Manual Settings 2 Enter the specific date in the Date field 3 Enter the specific time in the Time field anual Settings 1 Date y M Cis tor Hie 2 Time HMS oo tis lE 21 User Guide for the SIP T19P SIP T19 IP Phone 4 Pressthe Save soft key to accept the change The date and time displayed on the LCD screen will change accordingly To configure the time and date format via phone user interface 1 Press Menu gt Settings gt Basic Settings gt Time amp Date gt Time amp Date Format Time amp Date Format 1 Clock 24 Hour aj Switch 2 Press Q or gt or the Switch soft key to select the desired time format from the Clock field 3 Press or gt or the Switch soft key to select the desired date format from the Date Format field 4 Pressthe Save soft key to accept the change or the Back soft key to cancel There are 7 available date formats For example
18. Lock field 1 Keypad Lock Menu Ke Switgh 3 Pressthe Save soft key to accept the change 4 Longpress t to lock the keypad immediately when the phone is idle The LCD screen prompts Keypad locked and displays the icon teh Keypad locked History Heny 24 Customizing Your Phone You can configure the interval in seconds to automatically lock the keypad instead of long pressing ZA To configure the interval of automatic keypad lock via web user interface 1 Click on Features gt Phone Lock 2 Enter the desired interval in the Phone Lock Time Out 0 3600s field Yealink n Account Network Features Settings Directory Formard amp DND Keypad Lock Type Menu Key z NOTE Phone Unlock PIN O 15 Digit General Keyboard Lock Information Phone Lock Time Out 0 3600s 2 The keyboard lock parameters for administrator oes Emergency 110 911 120 g Intercom Cancel Transfer Call Pickup Remote Control Phone Lock ACD SMS Action URL Power LED 3 Click Confirm toaccept the change Note The default interval is 0 second thatis you need to long press EA to lock the keypad The interval of automatic keypad lock is configurable via web user interface only To unlock the keypad you must know the keypad unlock PIN of the phone The default keypad unlock PIN is 123 To change the keypad unlock PIN via phone user interface 1 Press Menu gt Settings gt Basic Sett
19. Message s You can store text messages in your phone s Inbox Sentbox Outbox or Draftbox Each of the boxes can store up to 100 text messages If the number of the text messages in one box is more than 100 the phone will directly delete the oldest text message in the box Note SMS is not available on all servers Contact your system administrator for more information To read a text message 1 Press Menu gt Messages gt Text Message gt Inbox 2 Select the desired message and press the View soft key Note If the phone prompts receiving new text messages you can also press the View soft key to read the new messages directly 93 User Guide for the SIP T19P SIP T19 IP Phone To send a text message 1 Press Menu gt Messages gt Text Message gt New Message 2 Compose the new text message You can press the abc soft key to change the input mode 3 Pressthe Sendsoft key after completing the content 4 Enter the number you want to send the message to in the To field 5 Pressthe Sendsoft key to send the message or the Back soft key to cancel sending a text message is configurable via web user interface at the path Features gt SMS To reply a text message 1 Press Menu gt Messages gt Text Message gt Inbox 2 Select the desired message and press the Reply soft key 3 Compose the new text message You can press the abc soft key to change the input mode 4 Pressthe Sendsoft key after
20. Press 4 or to scroll to the Rejection field 3 Press lt or gt or the Switch soft key to select Enable from the Rejection field 85 User Guide for the SIP T19P SIP T19 IP Phone 4 Optional Enter the anonymous call rejection on code in the Reject On Code field 5 Optional Enter the anonymous call rejection off code in the Reject Off Code field 6 Pressthe Save soft key to accept the change or the Back soft key to cancel Anonymous call rejection is configurable via web user interface at the path Account gt Basic 86 Advanced Phone Features Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP T19P SIP T19 IP phone Topics include e Hot Desking e Intercom e Multicast Paging e Music on Hold e Messages If you require additional information or assistance with your new phone contact your system administrator Hot Desking Note Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee A primary motivation for hot desking is cost reduction This feature is regularly used in places where not all the employees are inthe office at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources You can use hot desking on the SIP T19P SIP T19 IP phone to log out o
21. Remote Phone Book Local Directory History Recent Call In Dialing Enabled Confirm 3 Click Confirm to accept the change Settings Directory The directory parameters for administrator Note Recent call in dialing is configurable via web user interface only 65 User Guide for the SIP T19P SIP T19 IP Phone To view placed calls list when the phone is in the pre dialing screen 1 Pick up the handset or press the speakerphone The LCD screen displays the placed calls list You can press 4 or to select the desired entry and then place a call to the contact Auto Answer You can use auto answer to automatically answer an incoming call To configure auto answer via phone user interface 1 Press Menu gt Settings gt Advanced Settings password admin gt Account 2 Press the Entersoft key 3 Press or gt or the Switch soft key to select Enable from the Auto Answer field 13 Auto Answer Switgh 4 Pressthe Save soft key to accept the change or the Back soft key to cancel The icon appears on the LCD screen sat May 25 Auto answer is configurable via web user interface at the path Account gt Basic Note Auto answer is only applicable when there is no other call in progress on the phone 66 Basic Call Features Auto Redial You can enable auto redial to redial the phone number automatically when the called party is busy You can also confi
22. The Advanced parameters for administrator Codec RPort Disabled Advanced SIP Session Timer T1 0 5 10s 0 5 SIP Session Timer T2 240s 4 SIP Session Timer T4 2 5 60s 5 Subscribe Period Seconds Conference URI ACD Subscrip Period 120 3600s 3600 Early Media Disabled SIP Server Type Default Music Server URI Directed Call Pickup Code Group Call Pickup Code Distinctive Ring Tones Enabled Unregister When Reboot Disabled Click Confirm to accept the change 81 User Guide for the SIP T19P SIP T19 IP Phone To pick up a call directly 1 Pick up the handset The DPickup soft key appears on the LCD screen 2 Press the DPickup soft key on your phone when a phone receives an incoming call 3 Enter the phone number which receives an incoming call 4 Pressthe DPickup soft key again The call is answered on your phone You can also configure a programmable key as directed pickup key via web user interface You can pick up a call by pressing the directed pickup key directly Group Call Pickup To enable the group call pickup via web user interface 1 Click on Features gt Call Pickup 2 Select Enabled from the pull down list of Group Call Pickup Yealink n Forward amp DND General Information Audio Intercom Transfer Call Pickup Remote Control Phone Lock ACD SMS Action URL Power LED 3 Click Confirm toaccept the change Account Network Call Pickup
23. User Interface In addition to the phone user interface you can also customize your phone via web user interface In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address press v on the phone Enter the IP address e g http 192 168 0 10 or 192 168 0 10 inthe address bar of web browser on your PC The default administrator user name and password are both admin case sensitive The options you can use to customize the IP phone via phone user interface and or via web user interface are listedin the following table Phone User Interface Web User Interface IP Address MAC Firmware Network Phone Account Basic Phone Settings Contrast Language Time amp Date Administrator Password Key as Send Keypad Lock Volume Ring Tones Contact Management Directory Local Directory Blacklist Remote Phone Book Web User Intertace ss Administrator Password yo o o y p Keyassend y S y Keypadtock yo o y E E RingTones o o oo y S e O Contact Management Soo e S tecal Directoy y G Y a a Remote PhoneBook o Y aa O y e es a es ee eee rr ee ae ee ee ee a Call History Management Logo Customization Headset Prior Programmable Keys Account Registration Dial Plan Emergency Number Live Dialpad Hotline Basic Call Features User Guide for the SIP T19P SIP T19 IP Phone Phone User
24. completing the content To delete a text message 1 Press Menu gt Messages gt Text Message gt Inbox sentbox Outbox or Draftbox 2 Select the desired message and then press the Deletesoft key 3 Select Delete todelete the desired message 94 Advanced Phone Features The LCD screen prompts Delete Message C J fel fel fed fed fed e Pe Tad Dainiai iiaia 4 Pressthe OK soft key to delete this message or the Cancel soft key to cancel You can also delete all text messages by pressing the Delete soft key and then select Del All For more information refer to the above steps Note You can also delete a specific message after retrieving by pressing the Delete soft key Voice Mail You can leave voice mails for someone else on the SIP 19P SIP T19 IP phone You can also listen to the voice mails stored in a centralized location When receiving a new voice mail the phone will play a warning tone The LCD screen will display a prompt message and flashing icon Hew Worse Pail view Conn Note Voice mail is not available on all servers Contact your system administrator for more information To leave a voice mail You can leave a voice mail for someone else when he she is busy or inconvenient to answer the call Follow the voice prompt from the system serverto leave a voice mail and then hang up 95 User Guide for the SIP T19P SIP T19 IP Phone To configure voice mail access codes via phone user int
25. deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you start up your phone the phone will be registered and ready for use If your phone is not registered you may have to register it For more information on how to register your phone referto Account Registration on page 52 Idle Screen If the phone has successfully started up the idle screen will be shown as below 1005 16 53 36 Wed Jul 15 Heny The idle screen shows the label of current account time and date and four soft keys 17 User Guide for the SIP T19P SIP T19 IP Phone Customizing Your Phone Customizing Your Phone You can customize your SIP T19P SIP T19 IP phone by personally configuring certain settings for example contrast language and time amp date You can add contacts to the phone s local directory manually or from call history You can also personalize different ring tones for different callers This chapter provides basic operating instructions for customizing your phone Topics include e General Settings e Audio Settings e Contact Management e Call History Management e System Customizations lf you require additional information or assistance with your new phone contact your system administrator General Settings Contrast You can configure the contrast of the LCD screen to a comfortable level To configure the contrast via phone
26. for Release 72 Guide Version 72 1 sesssssssssesessssrsrsrsreseseseseserererererersrsee vi Changes for Release 71 Guide Version 71 51 ssssssssssssssssssesrsesresereseserererererersrsee vi Changes for Release 71 Guide Version 71 50 assssssssssssssssssessseseesesesesererererersrsrses vi Table of Contents eeseeseseseesssescesercesesorsesesorsesercesesees vii S A WV ase perce gesese tas tonnraesunsateiaseiwancsancnsonecsonicansapaenr 1 Hardware Component INStructions cccecceceecscceccecseceeeeecceceecsececeecseeseeeceaeeeeeeeness 1 CORIA FU CU ONS e EE daaauce esiea sue aebone verter meowmssndoveonca EEE 2 LED WINS WG BONS aerea eset vie coer oes ois eneaic loa eoicsat E E soe etiences eves seas 4 SE MTN TNS SS eer eins cies existe E E cans ET eles eects E A ease E EA 4 PRONS LIS EI A Sl CS cess seats yee tov EA OO ots peat es beeen EEA OE uate 4 MV ETO AI SEE US ea a A S O EIR 5 Bosta EE ses sete E N E E E eee ga ose cee ane 7 Getting Started seseeseseeoeeessescessescsscsossesesossesoseesesoessesoseeee 9 PIEGA C ON O e E EE A E ENRE 9 Phone INStallatiON ec scsi Ginette cvatainnceae sunece er r ia ri r 11 PHONG Nta ON e a E E AE E 13 ABEID E E h D EE sess A E EE A EEE E A A EE A E EA 13 Basic Network Seling S enseada RE EE RET EERE 15 REIN O ar E E E E A TS 17 VN AE EAEE EE EE EE E E EE AEEA E E E AET 17 Customizing Your PhONE ccececsecscecsccscecsceccscececseese 19 ETa ON r E AA EET A E AEE 19 Co
27. for more information Logo customization is configurable via web user interface only 46 Customizing Your Phone Headset Use Physically connect your headset and activate the headset mode for use For more information on physically connecting a headset referto Phone Installation on page 11 Headset Mode Activation Deactivation To activate the headset mode N 1 Press The headset icon on the idle screen indicates that the headset mode is activated on the phone Press the Answersoft key to answera call The call will connect to your headset automatically Enter the desired number and press the Send soft key then the phone will place a call using the headset automatically For more information on using the headset to place a call referto Placing Calls on page 61 To deactivate the headset mode 1 Press again on the phone The headset icon disappears from the idle screen indicates the headset mode Is deactivated Headset Prior You can use headsetin priority when enabling headset prior This feature is especially useful for permanent or full time headset users To enable headset prior via web user interface 1 Click on Features gt General Information 47 User Guide for the SIP T19P SIP T19 IP Phone 2 Select Enabled from the pull down list of Headset Prior Log Out Yealink n Account Network DSSKey Settings Directory Security Forward amp DND General Information NOTE Call Waiting
28. on Account gt Advanced Note 2 3 Troubleshooting Select the desired value from the pull down list of RTP Encryption SRTP Yealink ns Register Basic Codec Advanced SRTP is not available on all servers Contact your information Status Network Keep Alive Type Keep Alive Interval Seconds Local SIP Port RPort SIP Session Timer T1 0 5 10s SIP Session Timer T2 2 40s SIP Session Timer T4 2 5 60s Subscribe Period Seconds DTMF Type DTMF Info Type DTMF Payload Type 96 127 Retransmission Subscribe for MWI MWI Subscription Period Seconds Subscribe MWI To Voice Mail Voice Mail Caller ID Source Session Timer Session Expires 30 7200s Session Refresher Send user phone RTP Encryption SRTP PTime ms Click Confirm to accept the change DSSKey Features 5062 Disabled 1800 RFC2833 DTMF Relay baal 101 Disabled Disabled b v 3600 Disabled 6008 FROM Disabled 1800 UAC Disabled Compulsory 20 SRTP is configurable via web user interface only How to reboot the phone To reboot the phone via web user interface 1 Click on Settings gt Upgrade Te al W vv system administrator for more Settings Directory The Advanced parameters for administrator Security 105 User Guide for the SIP T19P SIP T19 IP Phone 2 Click Reboot toreboot the phone Log_Out Yealink 1 5 Status Accoun
29. only Local Directory in the directory by default d Company zF amily lf Local Directory is removed from the directory press Menu gt Dir gt Local Directory to enterthe local directory 2 Pressthe AddGprp soft key 3 Enter the desired group name in the Name field 4 Press or gt to select the desired group ring tone from the Ring Tones field lf Auto is selected this group will use the ring tone assigned to the account For more information on ringtone for an account refer to Ring Tones on page 27 5 Pressthe Add soft key to accept the change or the Back soft key to cancel Editing Groups To edit a group in the local directory 1 Press the Dir soft key 31 User Guide for the SIP T19P SIP T19 IP Phone The IP phone enters the local directory directly as there is only Local Directory in the directory by default LAI Contacts d Company 3 F amily Addirp search Enter lf Local Directory is removed from the directory press Menu gt Dir gt Local Directory to enterthe local directory 2 Select the desired group 3 Pressthe Option soft key and then select Detail from the prompt list Name Company 4 Press s or to scroll through the group information and then edit 5 Pressthe Save soft key to accept change or the Back soft key to cancel Deleting Groups To delete a group from the local directory 1 Press the Dir soft key The IP phone enters the local direct
30. send anonymous on off code to the serverto activate deactivate anonymous call on the server side Note Anonymous call is not available on all servers Contact your system administrator for the anonymous call on code and off code To configure anonymous call via phone user interface 1 Press Menu gt Features gt Anonymous Call 84 2 5 6 Basic Call Features Press lt or gt to select Enable from the Send Anonymous field Optional Press lt or gt to select the desired value from the Anonymous Code field Optional Enter the anonymous call on code in the Call On Code field Optional Enter the anonymous call off code in the Call Off Code field Press the Save soft key to accept the change or the Back soft key to cancel Anonymous call is configurable via web userinterface at the path Account gt Basic To place an anonymous call 1 Using the specific line on the phone to place a call to phone B The LCD screen of phone B prompts an incoming call from anonymity ci ES o gt ahnomrymnouls Answer Silence Anonymous Call Rejection You can use anonymous call rejection to reject incoming calls from anonymous callers Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up To configure anonymous call rejection via phone user interface 1 2 Press Menu gt Features gt Anonymous Call
31. the device on or near any inflammable or fire vulnerable object such as rubber made materials Keep the device away from any heat source or bare fire such as a candle or an electric heater Keep the device away from any household appliance with strong magnetic field or electromagnetic field such as a microwave oven or a refrigerator AN O perating Requirements Do not let a child operate the device without guidance Do not let a child play with the device or any accessory in case of accidental swallowing Please use the accessories provided or authorized by the manufacturer only The power supply of the device shall meetthe requirements of the input voltage of the device Please use the provided surge protection power socket only Before plugging or unplugging any cable make sure that your hands are completely dry Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscriber Line ADSL twisted pair the radio frequency cable to avoid lightning strike If the device is left unused for a rather long time disconnect it from the power supply and unplug the power plug When there is smoke
32. the incoming call to 3 Press v i How or the Send soft key The incoming call is forwarded The LCD screen prompts a call forward message Forward to 2203 a Ea Web Call Transfer You can transfera call to another party in one of the three ways e Blind Transfer Transfera call directly to another party without consulting e Semi Attended Transfer Transfera call when the target phone is ringing e Attended Transfer Iransfera call with prior consulting To perform a blind transfer L N 1 Press or the Tran soft key during a call Ne 2 Enterthe number you want to transferthe call to fi 3 Press e or the Tran soft key to complete call transfer Then the call is connected to the number to which you are transferring To perform a semi attended transfer EN 1 Press eC or the Tran soft key during a call 2 Do one ofthe following Enter the number you want to transferthe call to Pressthe Dir soft key and then select Local Directory Select the desired group and search for the contact Directory should be configured in advance Refer to 75 User Guide for the SIP T19P SIP T19 IP Phone Directory on page 29 for more information Press the Dir soft key and then select History Select the desired list and use 4 or to selectthe entry Directory should be configured in advance Refer to Directory on page 29 for more information Pressthe Dir soft key and then select Re mote
33. via web user interface only Directory NOTE Key Type The free function key Types Speed Dial Key Event Intercom Key Event Key events are predefined shortcuts to phone and call functions Enable the Intercom mode and it is useful in an office environment as a quick access to connect to the operator or secretary 69 User Guide for the SIP T19P SIP T19 IP Phone Call Mute You can mute the microphone of the active audio device during an active call and then the other party cannot hear you To mute a call 1 Press la during an active call The LCD screen indicates that the call is on mute i Talking Hold HewCalll Cancel To un mute a call 1 Press 4 again to un mute the call Call Hold Resume You can place an active call on hold Only one active call can be in progress at any time Other calls can be made and received while placing the original call on hold When you place a call on hold your IP PBX may play music on hold to the other party while waiting To place a call on hold 1 Press the Hold soft key during a call The LCD screen indicates that the call is on hold Wy Talking esgymeen alll Cancel Note The phone will beep softly every 30 seconds to remind you that you still have a call on hold To resume a held call 1 Pressthe Resume soft key 70 Basic Call Features Multiple Calls on Hold If multiple calls are placed on hold 1 Press 2
34. 19P IP phone 1 Connect the Ethernet cable between the Internet port on the phone and an available port on the in line power switch hub Internet PC DESV s eee E PoE Power over Ethernet Option N kn 2 PC Connection C Optional IEEE 802 3af compliant Y PoE Hub Switch Note If in line power switch hub is provided you don t need to connect the phone to the power adapter Make sure the switch hub is PoE compliant The phone can also share the network with another network device such as a PC personal computer It is an optional connection Important Do not unplug or remove power to the phone while itis updating firmware and configurations Phone Initialization After your phone is powered on the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration The LCD screen displays Initializing please wait during this process DHCP Dynamic Host Configuration Protocol The phone attempts to contact a DHCP server in your network to obtain valid IPv4 and IPv network settings e g IP address subnet mask default gateway address and DNS address by default Note If your network does not use DHCP proceed to Basic Network Settings on page 15 Phone Status You can view phone status via phone user interface or web user interface Available information of phone status inclu
35. 5062 The Advanced parameters for Giles a oe administrator Advanced SIP Session Timer T1 0 5 10s SIP Session Timer T2 2 40s SIP Session Timer T4 2 5 60s Subscribe Period Seconds DTMF Type RFC2833 DTMF Info Type DTMF Rela DTMF Payload Type 96 127 101 Retransmission Disabled Subscribe for MWI Enabled MWI Subscription Period Seconds 3600 Subscribe MWI To Voice Mail Disabled Voice Mail 23 Caller ID Source 4 Click Confirm toaccept the change The IP phone will subscribe to the account number for MWI service by default To enable Subscribe MWI to Voice Mail via web user interface 1 Click on Account gt Advanced 2 Select Enabled from the pull down list of Subscribe MWI To Voice Mail 3 Enterthe desired voice mail number in the Voice Mail field Log Out Yealink lns Status Account Network DSSKey Features Settings Directory Security Keep Alive Type Default NOTE Keep Alive Interval Seconds 30 i Advanced Local SIP Port 5062 The Advanced parameters for administrator Codec RPort Disabled Advanced SIP Session Timer T1 0 5 10s 0 5 SIP Session Timer T2 2 40s SIP Session Timer T4 2 5 60s 5 Subscribe Period Seconds 1800 DTMF Type RFC2833 DTMF Info Type DTMF Relay DTMF Payload Type 96 127 101 Retransmission Disabled Subscribe for MWI Enabled MWI Subscription Period Seconds 3600 Subscribe MWI To Voice Mail Enabled Voice Mail 123 Caller ID Source FROM Session Timer Disabled
36. 9P SIP T19 IP Phone To export the phone configurations via web user interface 1 Click on Settings gt Configuration 2 Click Export to open file download window and then save the file to your local system Yealink n Status Account Network DSSKey Directory Preference Export or Import Configuration Time amp Date Configuration The configuration parameters Upgrade for administrator Pcap Feature Start Stop Auto Provision p Export System Log Local Server 1 Configuration Export Dial Plan System Log Level Voice Ring Tones Softkey Layout TR069 To import the phone configurations via web user interface 1 Click on Settings gt Configuration 2 Click Browse tolocate a configuration file from your local system Yealink n Status Account Network DSSKey Features Directory Preference Export or Import Configuration Browse Time amp Date Configuration The configuration parameters for administrator Upgrade Pcap Feature Start Stop Export Auto Provision i i Export System Log Local O Server gt Configuration Export Dial Plan System Log Level Z Voice Ring Tones Softkey Layout TR069 3 Click Importtoimport the configuration file Note The file format of configuration file must be bin 108 Troubleshooting How to upgrade firmware To upgrade firmware via web user interface 1 Click on Settings gt Upgrade 2 Click Browse toloca
37. E eer ne eh eter eed te Te en eer oe ne 87 ET VU TG OM oc oie arcu a E uaa sender nose it esac ee ae ee ee 89 WIGHIGOIST PO GING s7 usatessicusn ae bela aaa aaa aS 90 MUSIC ON TNO Chechen a seca ezgese ou waives E A laa eats es at 92 Message Sereia L a R a N 93 Short Message Service SM9 rerna a a a A 93 VOICE MG Reena ene ieee enter mre Re ee ee eee Oe ee te eee ee eee 95 Message Waiting Indicator MWI c ccc ceccecsececceceececeeceeeseeeceeeeeeeeeeeeeeeeeeeees 96 IFOUDIESNOOUING erna E acess 101 Regulatory Notices iiss sctcehspsasieanisecsseurastaieersiatoedeies umn 111 DELVI CE Agre SIM SINS serrin no E E E E E N 111 LITMEGTIONS OF LIGIOINVY renere O EE TA A 111 SOIETY INSTUCUONS ainar ernn A N N 111 Appendix A Time ZONGS cccecececscecececececececececeees 113 MOX eE E 115 User Guide for the SIP T19P SIP T19 IP Phone Overview Overview This chapter provides the overview of the SIP T19P SIP I19 IP phone Topics include e Hardware Component Instructions e con Instructions e LED Instructions e User Interfaces e Documentations If you require additional information or assistance with your new phone contact your system administrator Hardware Component Instructions The main hardware components of the SIP T19P SIP I19 IP phone are the LCD screen and the keypad Yealink CG O 2S 2 oe O t GJ GJ amp 4 GJ GJ by 5 GUS gE i r y User Guide f
38. Interface Web User Interface Recent Call In Dialing Auto Answer Auto Redial Call Completion Call Return DND Call Forward Call Transfer Call Waiting Conference Call Pickup Anonymous Call Anonymous Call Rejection Advanced Phone Features Hot Desking Intercom v Note The table above lists most of the feature options Please refer to the relevant sections for more information Multicast Paging Music on Hold Messages SIP Account User Options Register Status Activation Label Display Name Register Name User Name Password SIP Server1 2 Server Option Server Port Outbound Status Outbound Proxy NAT Traversal STUN Status STUN Server Cal Foward f y ea CallWaitins fo o Y Cal Picke o Anonymous Cal J o yo Anonymous Call Rejection Y peintercom o y Messages ooo y RegisterStatus Yo Activation o ooo y e DisplayName J yY o RegisterName yY Username ooo y Password o y SPseven2 J yo o Outbound Status Yooo o Outbound Proxy y Overview Documentations The following table shows documentations available for the SIP T19P SIP I19 IP phone aa Installation Basic setup of the In the English Guide phone package Quick Reference Basic call featuresand In the a English Guide phone customizations package Phone Web user interface settings On the User Guide Basic call features and English website advanced phone
39. Phone Book Select the desired group and search for the contact Directory and remote phone book should be configured in advance Refer to Directory on page 29 and Remote Phone Book on page 41 for more information 3 Press v or to dial out 4 Press 0 W7 ringback or the Tran soft key to complete call transfer when receiving the To perform an attended transfer 1 Press ee or the Tran soft key during a call LY 2 Doone of the following Enterthe number you want to transferthe call to Press the Dir soft key and then select Local Directory Select the desired group and search for the contact Directory should be configured in advance Refer to Directory on page 29 for more information Press the Dir soft key and then select History Select the desired list and use gt or amp to selectthe entry Directory should be configured in advance Refer to Directory on page 29 for more information Press the Dir soft key and then select Remote Phone Book Select the desired group and search for the contact Directory and remote phone book should be configured in advance Refer to Directory on page 29 and Remote Phone Book on page 41 for more information 3 Press v or t to dial out Ap 4 Afterthe party answers the call press e or the Tran soft key to complete call transfer lf you are using a handset call transfer can be completed by hanging up the handset You can cance
40. Priorit administrator Phone Call Info 1 IP Address 224 5 6 20 10008 Pagingone MulticastIP 2 IP Address 3 IP Address Setting 4 IP Address 5 IP Address 6 IP Address 7 IP Address 8 IP Address o fee foe uo fee fee 9 IP Address tet Oo 10 IP Address 5 Enterthe labelin the Label field Label will appear on the LCD screen when receiving the RTP multicast 91 User Guide for the SIP T19P SIP T19 IP Phone 6 Click Confirmtoaccept the change Note The priorities of listening addresses are predefined 1 with the highest priority 10 with the lowest The phone plays a warning tone when receiving incoming multicast paging calls The phone will not receive a new incoming multicast paging call when there are two calls on the phone Multicast listening addresses is configurable via web user interface only Music on Hold Music on hold MoH is the business practice of playing recorded music to fill the silence that would be heard by the party placed on hold To use this feature you should specify a SIP URI pointing toa MoH serveraccount When a call is placed on hold the phone will send a SIP INVITE message to the MoH server account The MoH server account automatically answers to the SIP INVITE messages and immediately plays audio from some source located anywhere LAN Internet to the held party Contact your system administrator for the SIP URI To configure MoH server via web user interface 1 Click on Accou
41. TED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Yealink Network Technology CO LTD shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing performance or use of this guide Declaration of Conformity C FC Hereby Yealink Network Technology CO LTD declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006 95 EC and 2004 108 EC Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subjectto the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This device is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses andcan radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular instal
42. User Name Enabled Hotline Number Phone Lock Hotline Delay 0 10s 4 ACD Busy Tone Delay Seconds 0 SMS Return Code When Refuse 486 Busy Here Action URL Return Code When DND 480 Temporarily Not A Call Completion Disabled Power LED Time Out for Dial Now Rule 1 3 Click Confirm toaccept the change Note Delay time for dial now rule is configurable via web user interface only Area Code Area codes are also known as Numbering Plan Areas NPAs They usually indicate geographical areas ina country This feature is necessary only when dialing the number outside the code area For example area code is configured as Code 0592 Min Length 4 Max Length 11 then when you dial out the number 56789 which has the digits between 4 to 11 the phone will add the area code and dial out the number 059256789 Youcan only configure one area code rule on your phone To configure the area code via web user interface 1 Click on Settings gt Dial Plan gt Area Code 56 Customizing Your Phone 2 Enter the desired values in the Code Min Length 1 15 and Max Length 1 15 fields Yealink ns Preference Time amp Date Upgrade Auto Provision Configuration Dial Plan Voice Ring Tones Softkey Layout TR069 Status Account Network Code Min Length 1 15 1 Max Length 1 15 15 3 Click Confirmtoaccept the change Note Block Out DSSKey Fm paR eo cece S
43. ace rule by checking the check box 3 Edit the values in the Prefix and Replace fields 4 Click Edittoaccept the change To delete one or more replace rules via web user interface 1 Click on Settings gt Dial Plan gt Replace Rule 2 Select one or more replace rules by checking the check box es Note 3 Click Delto delete the replace rule s Replace rule is configurable via web user interface only Dial now Note Customizing Your Phone You can configure one or more dial now rules up to 100 on your phone When the dialed out number matches the dial now string the number will be dialed out automatically For example a dial now rule is configured as 2xx then any entered three digit string beginning with 2 will be dialed out automatically on the phone To add a dial now rule via web user interface 1 Click on Settings gt Dial Plan gt Dial now 2 Enter the desired value e g 1234 inthe Rule field Yealink s Preference Time amp Date Upgrade Auto Provision Configuration Dial Plan Voice Ring Tones Softkey Layout TR069 1 2 3 4 5 6 7 8 9 a Rule 1234 3 Click Add toadd the dial now rule Directory I Log Out Security Digit 0 9 Identifies a specific digit do not use if it is defined as send key digit digit Identifies any digit dialed that is included in the range digit digit digit Specifies a range as a c
44. aled that is included in the range digit digit digit Specifies a range as a comma separated list x Matches any single digit character which is dialed Matches an arbitrary number of digits 57 User Guide for the SIP T19P SIP T19 IP Phone 3 Click Confirmtoadd the block out number Note Block out number is configurable via web user interface only Emergency Number Public telephone networks in countries around the world have a single emergency telephone number emergency services number that allows a caller to contact local emergency services for assistance when necessary The emergency telephone number may differ from country to country It is typically a three digit number so that it can be easily remembered and dialed quickly Some countries have different emergency numbers for different emergency services You can specify the emergency telephone number on the IP phone for contacting the emergency services in an emergency situation Note Contact your local phone service provider for available emergency numbers in your area To specify emergency numbers via web user interface 1 Click on Features gt Phone Lock 2 Enterthe emergency number in the Emergency field For multiple numbers enter a comma between every two emergency numbers The default emergency numbers are 110 911 and 120 Log Out Yealink n ee i AE Account Network Features Settings Directory Security Phone Unlock PIN 0 15 Digit sevenees General Keyboa
45. alink I Status Network DSSKey Features Settings Directory Security Basic The basic parameters for administrator Proxy Require Register Anonymous Call Basic On Code Off Code Codec Proxy Require A special parameter just for Nortel server If you login to Nortel server the value should be com nortelnetworks firewall Advanced Anonymous Call Rejection On Code Off Code Missed Call Log Enabled Auto Answer Disabled Ring Type Ring1 wav Cancel 3 Click Confirmtoaccept the change Note A ring tone for the account is configurable via web user interface only To upload a custom ring tone for your phone via web user interface 1 Click on Settings gt Preference 28 Customizing Your Phone 2 Click Browse tolocate a ring tone file format must be wav file from your local system Yealinklis _ Status Account Language Preference Live Dialpad Time amp Date Inter Digit Time 1 14s Upgrade Contrast Auto Provision WatchDog Ring Type Configuration Upload Ringtone Dial Plan Voice Ring Tones Softkey Layout TR069 3 Click Upload to upload the file Network Enabled Ring1 wav C Users yl0331 Doc Browse R Log Out Directory Security NOTE Preference Settings The preference settings for administrator Note The ring tone for an incoming call on the phone may be different For example when the phone receives an incoming cal
46. atures 3 Enter the conference URI e g conference example com in the Conference URI field Yealink n Status Register Basic Codec Advanced 4 Click Confirm toaccept the change To setup a network conference call Account Keep Alive Type Keep Alive Interval Seconds Local SIP Port RPort SIP Session Timer T1 0 5 10s SIP Session Timer T2 2 40s SIP Session Timer T4 2 5 60s Subscribe Period Seconds Conference URI ACD Subscrip Period 120 3600s Early Media SIP Server Type Music Server URI Directed Call Pickup Code Group Call Pickup Code Distinctive Ring Tones Unregister When Reboot Confirm 1 Place a call to the first party Network DSSKey Features Settings Default 30 5062 Disabled 0 5 4 5 conference example com 3600 7 Disabled x Default Enabled Disabled 2 Press the NewCall soft key to place a new call The active call is placed on hold Log Out Directory NOTE Advanced The Advanced parameters for administrator Security 3 Enterthe number of the second party and press v f or the Send soft key 4 Whenthe second party answers the call press the Conf soft key to add the second party to the conference 5 Press the NewCallsoft key to place a new call The conference is placed on hold 6 Enterthe number of the new party and then press v i te Or the Send soft key 7 When the new party answer
47. bled Local Directory History Remote Phone Book Recent Call In Dialing Disabled 6 Click Confirm toaccept the change Note To search for a contact in the enabled search source lists 1 Pick up the handset or press the speakerphone Search source list in dialing is configurable via web user interface only Directory NOTE Directory The directory parameters for administrator 2 Enter a few continuous characters of the contact name or number using the keypad The contacts in the enabled search source lists whose name or number matches the characters entered will appear on the LCD screen You can press gt or amp to selectthe desired contact and then place a call to the contact 38 Customizing Your Phone Importing Exporting Contact Lists You can manage your phone s local directory via phone user interface or web user interface But you can only import or export the contact list via web user interface To import an XML file of contact list via web user interface 1 Click on Directory gt Local Directory 2 Click Browse tolocate a contact list file file format must be xml from your local system Log Out Yealink lns Status Account Network DSSKey Features Settings Directory Security Local Directory a NOTE D Company Remote Phone Book Add Contact Blacklist Fill out the contact information User shouldn t leave
48. bscribe Period Seconds Conference Type Conference URI ACD Subscrip Period 120 3600s Early Media SIP Server Type Music Server URI Group Call Pickup Code Distinctive Ring Tones Unregister When Reboot Confirm Network DSSKey Default 30 5062 Disabled 0 5 4 5 Local Conference 3600 Disabled Default 98 Enabled _ Disabled Features Settings Directory Advanced The Advanced parameters for administrator 83 User Guide for the SIP T19P SIP T19 IP Phone To pick up a call in the group 1 Pick up the handset The GPickup soft key appears on the LCD screen 2 Press the GPickup soft key on your phone when a phone in the group receives an incoming call The call is answered on your phone You can also configure a programmable key as a group pickup key via web user interface You can pick up a call by pressingthe group pickup key directly Note The directed call pickup code and group call pickup code are predefined on the system server Contact your system administrator for more information The call pickup code configured ona per line basis takes precedence over that configured on a global basis Anonymous Call You can use anonymous call to block the identity and phone number from showing up to the called party when you call someone For example you want to call to consult some of the services but don t want to be harassed You can also configure the phone to
49. cal directory 2 Press s or v to scroll to the All Contacts field 3 Press the Search soft key 4 Enter a few continuous characters of the contact name or number using the keypad The contacts whose name or number matches the characters entered will appear on the LCD screen You can dial from the result list Search Source List in Dialing You can search for a contact in your desired lists when the phone is in the dialing screen The lists may contain Local Directory History and Remote Phone Book To configure search source list in dialing via web user interface 1 Click on Directory gt Setting 57 User Guide for the SIP T19P SIP T19 IP Phone 2 Inthe Search Source List In Dialing block select the desired list from the Disabled column and then click The selected list appears in the Enabled column 3 Repeat step 2 to add more lists to the Enabled column 4 Toremove a list from the Enabled column select the desired list and then click 5 To adjust the display order of search results select the desired list and then click or 1 The LCD screen displays the search results in the adjusted order Yealinkli Status Account DSSKey Features Network Local Directory Directory i Disabled History Remote Phone Book Remote Phone Enabled Book Local Directory Phone Call Info MulticastIP Setting Search Source List In Dialing ar Disabled Ena
50. cal directory or the Cancel soft key to cancel For more information on remote phone book operating refer to Remote Phone Book on page 41 Editing Contacts To edit a contact in the local directory 1 Pressthe Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default LAI Contacts d Company Family Addirp lf Local Directory is removed from the directory press Menu gt Dir gt Local Directory to enterthe local directory select the desired group and thenpress the Entersoft key Press gt or amp to selectthe desired contact Press the Option soft key and then select Detail from the prompt list a Press gt or amp to scroll through the contact information and then edit 6 Pressthe Save soft key to accept change or the Back soft key to cancel Deleting Contacts To delete a contact from the local directory 1 Press the Dir soft key 35 User Guide for the SIP T19P SIP T19 IP Phone The IP phone enters the local directory directly as there is only Local Directory in the directory by default LAI Contacts d Company 3 F amily Addirp search Enter lf Local Directory is removed from the directory press Menu gt Dir gt Local Directory to enterthe local directory 2 Select the desired group and thenpress the Entersoft key 3 Press s or to select the desired contact 4 Pressthe Option soft key and t
51. ck on Directory gt Remote Phone Book 2 Enterthe access URL inthe Remote URL field 3 Enterthe name in the Display Name field Yealink ns Status Account Network DSSKey Features Settings Local Directory Pmi TE N http 192 168 1 122 phonebook xml Remote Phone Book Phone Call Info MulticastIP Setting Search Remote Phonebook Name Disabled Search Flash Time Seconds 21600 _ Confirm _ Cancel 4 Click Confirm toaccept the change Directory NOTE Remote Phone Book This feature allows you to download contact list from the server Input the phonebook URL and rename the phone book An access URL for remote phone book is configurable via web user interface only To access your corporate directory via phone user interface 1 Press Menu gt Dir gt Remote Phone Book If Remote Phone Book is added to the directory press Dir gt Remote Phone Book to enter remote phone book Financial Dep 3 Praduct Dep 2 Press gt or amp to selectthe desired remote group and then press the Entersoft key The phone connects to load the corporate directory and then the corporate contact list appears on the LCD screen 3 Pressthe Back softkey to back to the previous interface To search for a contact in the corporate directory Customizing Your Phone Press Menu gt Dir gt Remote Phone Book lf Remote Phone Book is added to the directory press Dir gt Remote Phone Book to ente
52. contact blank Phone Call Info name blan Delete Contact Blacklist Select the contact you want to delete in the grid and then press the button Delete to confirm MulticastIP Setting a Move to Contact Blacklist prev f Next fabiawadionl Al Contact Choose the contacts you want to j l move in the grid and press the button move to Contact Blaklist to move it M EE E H g Group Setting ga Directory i Group aaa A Import Ring x Browse the file in XML format Mobile Number Export Import Local Directory File Click Export button and create a Other Number file with whose name you prefer C Users yl0331 Desktop to export Import XML Export XML Import CSV Export CSV C Show Title Ring Tone Auto Group All Contacts x 3 Click Import XMLto import the contact list The web user interface prompts The original contact will be covered Continue 4 Click OK to complete importing the contact list To import a CSV file of contact list via web user interface 1 Click on Directory gt Local Directory 2 Click Browse tolocate a contact list file file format must be csv from your local system 3 Optional Check the Show Title checkbox It will prevent importing the title of the contact information which is located in the first line of the CSV file 4 Click Import CSV toimport the contact list 5 Optional Mark the On radio box in the Delete Old Contacts f
53. convenient for you to dial out a long number For example a replace rule is configured as Prefix 1 and Replace 1234567 When trying to dial out the number 1234567 you just need to enter 1 on the phone and then press the Send soft key To adda replace rule via web user interface 1 Click on Settings gt Dial Plan gt Replace Rule 2 Enter the string e g 1 in the Prefix field 3 Enter the string e g 1234 in the Replace field Yealink s Status Account Network DSSKey Features Directory Security f f Preference Replace Rule Dial now Area Code Block Out NOTE Time amp Date Index Prefix Replace a Digit 0 9 Identifies a specific digit do not use if it is defined as send key Upgrade digit digit Identifies any digit dialed that is included in the range digit digit digit Specifies a range as a comma separated list Auto Provision Configuration Dial Plan Voice x Matches any single Ring digit character which is dialed 1 2 3 4 5 6 Fi 8 9 Tones Matches an arbitrary number of digits m Softkey Layout TR069 Prefix 1 Replace 1234 4 Click Add toadd the replace rule ai When you enter the number using the keypad and then press the Send soft key the phone will dial out 1234 instead To edit a replace rule via web user interface 1 Click on Settings gt Dial Plan gt Replace Rule 2 Select the desired repl
54. des e Network status e g IPv4 status IPv status IP mode and MAC address Phone status e g device model hardware version firmware version product ID MAC address and device certificate status 13 User Guide for the SIP T19P SIP T19 IP Phone e Account status e g the register status of SIP account Note You can view device certificate status via phone user interface only To view the phone status via phone user interface 1 Press v Or press Menu gt Status 2 Press 4 or lt to scroll through the list and view the specific information 1 IP Address 10 3 6 213 d MAC 00 1S 6S derec be 3 Firmware 31 72 01 To view the phone status via web user interface 1 Openthe web browser of your computer 2 Enterthe IP address in the browser s address bar and then press Enter 3 Enter the username admin and password admin in the login page Login Enterprise IP phone SIP T19P Username admin Password eeeece e f cre 4 Click Confirm tologin Getting Started The phone status is displayed on the first page of the web user interface Log Out Yealink n Status Account Network DSSKey Features Settings Directory Security Status Version NOTE Firmware Version 31 72 0 1 Version Hardware Version 31 0 0 0 0 0 0 It shows the version of firmware Network Network Internet Port It shows the information of WAN port IPv4 WAN Port Type DHCP WAN IP Address 10 3
55. e Using the headset You can ignore incoming calls by pressing the Rejectsoft key or the Silence soft key You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone For more information refer to Do Not Disturb DND on page 71 You can forward incoming calls to someone else by pressing the Fwd soft key For more information refer to Call Forward on page 72 Answering When Not in Another Call Call duration and destination will always appear on the LCD screen for the active calll To answer a call using the handset 1 Pick up the handset 63 User Guide for the SIP T19P SIP T19 IP Phone To answer a call using the hands free speakerphone mode Do one of the following Press With the handset on hook and headset mode deactivated press the Answer soft key To answer a call using the headset Do one of the following Press With the headset mode activated press the Answer soft key Answering When in Another Call lf you have an active call and an incoming call arrives on the phone do one of the following Press the Answer soft key The incoming call is answered and the original call is placed on hold Press v to access the new call Press v or the Answer soft key The incoming call is answered and the original call is placed on hold Note The phone will not receive a new incoming call when there are two calls on the phone Ending Calls To enda call
56. ejection If you require additional information or assistance with your new phone contact your system administrator Placing Calls You can place a call in three ways using your SIP T19P SIP T19 IP phone e Using the handset e Using the speakerphone 61 User Guide for the SIP T19P SIP T19 IP Phone Note 62 e Using the headset You can also dial the number first and then choose the way you want to speak to the other party You can also search and dial a contact from call history local directory or remote phone book For more information refer to Contact Management on page 29 and Call History Managementon page 44 During a call you can alternate between Speakerphone Headset and Handset modes by pressing the Speakerphone key the Headset key or picking up the handset The call duration of active call is visible on the LCD screen In the figure below the call has lasted 26 seconds Talking Hold Pew all Cancel To place a call using the handset 1 Pick up the handset 2 Enter the desired number using the keypad 3 Press v How or the Send soft key The key is configured as a send key by default You can also set the key as the send key or set neither For more information referto Key as Send on page 23 You can also dial using the SIP URI or IP address To obtain the IP address of the phone press the V key The maximum SIP URI or IP address length is 32 characters For examp
57. emitted from the device or some abnormal noise or smell disconnect the device from the power supply and unplug the power plug immediately Contact the specified maintenance center for repair Do not insert any object into equipment slots that is not part of the product or auxiliary product Before connecting a cable connect the grounding cable of the device first Do not disconnect the grounding cable until you disconnect all other cables Cleaning Requirements Before cleaning the device stop using it and disconnect it from the power supply Use a piece of soft dry and anti static cloth to clean the device Keep the power plug clean and dry Using a dirty or wet power plug may lead to electric shock or other perils Appendix A Time Zones Appendix A Time Zones Mexico Mexico City Acapulco a MOC 0 Denmark Faroe Islands Torshavn a SSCS 0 Portugal lisboa Porto Funchal SS 0 Spain Canary Islands LasPalmas 0 United Kingdom London OO a Mrwcco SSCS Belgium Brussels Croatia Zagreb 113 User Guide for the SIP T19P SIP T19 IP Phone Australia Sydney Melbourne Canberra 114 Index Index A About This Guide v Account Registration 52 Adding Contacts 33 Adding Groups 31 Administrator password 22 Anonymous Call 84 Anonymous Call Rejection 85 Answering Calls 63 Area Code 56 Attaching Stand 11 Audio Settings 27 Auto Answer 66 Auto Redial 67 B Basic Networ
58. erface 1 Press Menu gt Messages gt Voice Mail gt Set Voice Mail 1 Account Ho 2 Pressthe 123 soft key to select the proper input mode and then enterthe voice mail access code 3 Press the Save soft key to accept the change or the Back soft key to cancel Note Voice mail access code must be predefined on the system server Contact your system administrator for the more information To listen to voice mails 1 When the phone user interface prompts receiving new voice mails press or the Conn soft key to dial out the voice mail access code 2 Follow the voice prompt to listento voice mails Note Before listening to voice mails make sure the voice mail access code has been configured To view voice mails via phone user interface 1 Press Menu gt Messages gt Voice Mail gt View Voice Mail The LCD screen displays the amount of new and old voice mails Wen Worce Pail 1 22245 new old Mail Conn 2 Pressthe Conn soft key to listen to voice mails Message Waiting Indicator MWI The SIP T19P SIP T19 IP phone supports MWI when receiving a new voice message If someone leaves you a voice mail you will receive a message waiting indicator MWI will be indicated in two ways a warning tone and a prompt message including a voice 96 Note Note Advanced Phone Features mail icon on the LCD screen This will be cleared when you retrieve all voice mails or delete them The MWI service
59. f the existing account and then log into a new account that is many users can share the phone resource in different time To use this feature you need to configure a hot desking key in advance Hot desking is not available on all servers Contact your system administrator for more information To configure a hot desking key via web user interface 1 Click on DSSKey gt Programmable Key 2 Select the desired programmable key 87 User Guide for the SIP T19P SIP T19 IP Phone 3 Select Hot Desking from the pull down list of Type Yealink lms Status Account Network DSSKey Features Settings Directory Programable Key ney ee ae NOTE SoftKey 1 History Local History Key Type The free function key Types Speed Dial Key Event Intercom a Key Event Key events are predefined shortcuts to phone and call Local History 7 functions Intercom Enable the Intercom mode and it is useful in an office environment as a quick access to connect to the operator or the secretary SoftKey 2 Directory SoftKey 3 DND SoftKey 4 Menu History N A N A N A N A E E E E E E E E E E E Hot Desking Confirm Reset to default 5 Click Confirm to accept the change Note A hot desking key is configurable via web user interface only To use hot desking 1 Pressthe hot desking key when the phone is idle The LCD screen prompts Clear all account config
60. fic features for these keys Yealink ns Status Programable Key Te History Directory DND Menu Account Network DSSKey Features Settings Line Value Local History ha nn wa 0 a HHH Ji Log Out Directory NOTE Key Type The free function key Types Speed Dial Key Event Intercom Security Key Event Key events are predefined shortcuts to phone and call functions Intercom Enable the Intercom mode and it is useful in an office environment as a quick access to connect to the operator or the secretary 3 Optional Enter a string that will appear on the LCD screen in the Label field Label is configurable only when customizing four soft keys 4 Click Confirmtoaccept the change You can click Reset to default to reset custom settings to defaults Programmable keys are configurable via web user interface only Common used programmable key features are explained in the following subchapters in detail e Speed Dial e Directed Pickup e Group Pickup e Prefix e Local Directory e Local Group e XML Directory e XML Group e XML Brower e SMS e NewSMSs e Zero Touch e Keypad Lock For more information contact your system administrator 49 User Guide for the SIP T19P SIP T19 IP Phone 50 Speed Dial You can use this key feature to speed up dialing numbers often used or hard to remember Dependencies ype Speed Dial Value the numbe
61. for the date format WWW DD MMM WWW represents the abbreviation of the week DD represents the two digit day and MMM represents the first three letters of the month The date formats you need to know Time and date is configurable via web user interface at the path Settings gt Time amp Date Administrator Password The Advanced Settings option is only accessible to the administrator The default administrator password is admin For security reasons you should change the default administrator password as soon as possible 22 Customizing Your Phone To change the administrator password via phone user interface 1 Press Menu gt Settings gt Advanced Settings password admin gt Set Password hange Password 1 Current PWD 2 Enter the current password in the Current PWD field 3 Enter the new password in the New PWD field 4 Enter the new password again in the Confirm PWD field 5 Pressthe Save soft key to accept the change or the Back soft key to cancel Administrator password is configurable via web user interface at the path Security gt Password Key as Send pu You can setthe or to perform as a send key while dialing To configure key as send via phone user interface 1 Press Menu gt Features gt Key as Send 2 Press Q or gt or the Switch soft key to select or from the Key as Send field or select Disableto disable this feature Key a
62. ft key to confirm the deletion or the Cancel soft key to cancel System Customizations Logo Customization You can upload your custom logo which will be shown on the idle screen To upload a custom logo via web user interface 1 Click on Features gt General Information 2 Select Custom Logo from the pull down list of Use Logo Log Out Yealink n Account Network DSSKey Settings Directory Security Forward amp DND General Information NOTE Call Waiting Enabled E General Information Call Waiting On Code Call Waiting This call feature allows your phone to accept other incoming Call Waiting Off Code calls during the conversation Audio Key As Send Auto Redial Disabled uto Re _Uisabie Select or as the send key Intercom Auto Redial Interval 1 300s 10 Hotline Number When you pick up the phone it will dial out the hotline number automatically Transfer Auto Redial Times 1 300 10 Call Pickup Key As Send Q k Al st Remote Control Reserve in User Name Enabled Phone Lock ACD SMS Use Logo Custom logo X Action URL Upload Logo 0 Browse Voice Mail Tone Enable DHCP Hostname SIP T19P Reboot In Talking Disabled 3 Click Browse tolocate the logo file from your local system 4 Click Upload to upload the file 5 Click Confirm toaccept the change Note The logo file format must be dob contact your system administrator
63. gure the times settings for auto redial and the time to wait between redial attempts To configure auto redial via phone user interface 1 5 Press Menu gt Features gt Auto Redial Press lt or gt or the Switch soft key to select Enable from the Auto Redial field 1 Auto Redial Stich Enter the desired time in the Interval field The default time interval is 10s Enter the desired times in the Times field The default times are 10 Press the Save soft key to accept the change or the Back soft key to cancel Auto redial is configurable via web user interface at the path Features gt General Information To use auto redial When the called party is busy the following prompt will appear on the LCD screen of the phone Wy Hang Up Auta Redial 1 Pressthe OK soft key to activate auto redial The following prompt will appear on the LCD screen of the phone i Hang Up Redialing 1007 rs 67 User Guide for the SIP T19P SIP T19 IP Phone 2 Wait for a period of time or press the OK soft key to redial the phone number The phone will retry as many times as configured until the called party is idle Call Completion 68 You can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to receive a call To configure call completion via phone user interface 1 Press Menu gt Features gt Call Completion 2 Press lt o
64. handset and optional headset 3 Connect the network and power 1 Attach the stand and detach the stand a Attach the stand MMA hhh Desk Mount Method P gt r SILILI LLLIL SS AAA ASSESS Wall Mount Method b Detach the stand 2 Note A headset is not included inthe packaging contents Contact your system administrator for more information 11 User Guide for the SIP T19P SIP T19 IP Phone Note 3 Connect the network and power You have two options for power and network connections Your system administrator will advise you which one to use e AC power e Power over Ethernet PoE PoE is not applicable to the SIP T19 IP phone A power adapter should be purchased separately to power it on AC Power To connect the AC power 1 Connect the DC plug on the power adapter to the DC5V port onthe phone and connect the other end of the power adapter into an electrical power outlet 2 Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch hub device port AC Power Option athe D Internet _ PC Connection Optional Power Adapter DC 5V Power over Ethernet With the included or a regular Ethernet cable the SIP T19P IP phone can be powered from a PoE compliant switch or hub PoE is not applicable to the SIP T19 IP phone Getting Started To connect the PoE for the SIP T
65. hen select Delete from the prompt list The LCD screen prompts Delete selected item All Contacts 1 1 5 Pressthe OK soft key to confirm the deletion or the Cancel soft key to cancel Placing Calls to Contacts To place a call to a contact from the local directory 1 Pressthe Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default Company 3 F amily If Local Directory is removed from the directory press Menu gt Dir gt Local Directory to enterthe local directory 2 Select the desired group and thenpress the Entersoft key 3 Press gt or amp to selectthe desired contact 4 Do one ofthe following 36 Customizing Your Phone If only one number of the contact is stored in the local directory press the Send soft key to dial out the number If multiple numbers of the contact are stored in the local directory press the Send soft key to display a list of numbers Press gt or amp to selectthe desired number Press the Send soft key to dial out the number Searching for Contacts To search for a contact in the local directory 1 Pressthe Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default d Company Family If Local Directory is removed from the directory press Menu gt Dir gt Local Directory to enterthe lo
66. hone Remote Phone Book Book This feature allows you to download contact list from the server Input the phonebook Phone Call Info URL and rename the phone ook MulticastiP Setting Search Remote Phonebook Name Enabled Search Flash Time Seconds 21600 Confirm Cancel 4 Click Confirmto accept the change Call History Management 44 The SIP T19P SIP T19 IP phone maintains call history lists of Placed Calls Received Calls Missed Calls and Forwarded Calls Call history lists support 100 entries in all You can view the call history place a call add a contact or delete an entry from the call history list You should enable history record in advance To enable history record via phone user interface 1 Press Menu gt Features gt History Setting 2 Press or C Or the Switch soft key to select Enable from the History Record field 3 Pressthe Save soft key to accept the change or the Back soft key to cancel To view the call history 1 Pressthe History soft key The LCD screen displays All Calls list 2 Press or C to switch between All Calls Placed Calls Re ceived Calls Missed Calls and Forwarded Calls 3 Press s or v to select the desired entry 4 Pressthe Option soft key and then select Detail from the prompt list Customizing Your Phone The detailed information of the entry appears on the LCD screen To place a call from the call history list Press the History soft
67. ield It will delete all existing contacts while importing the contact list 39 User Guide for the SIP T19P SIP T19 IP Phone 6 Optional Select the contact information you want to import into the local directory from the pull down list of Index Yealink s Status Account Delete Old Contacts On Off Preview NOTE Index Ignore Ignore Ignore x Ignore x Ignore Igme Contacts Preview 1 display_name office_number mobile_number other_number 2 Bob 1000 3 Joy 1234 4 Lida 4321 7 Click Importto complete importing the contact list To export contact list via web user interface 1 Click on Directory gt Local Directory 2 Click Export XML orExport CSV 3 Click Save tosave the contact list to your local system Note Importing exporting contact lists are configurable via web user interface only Blacklist The built in phone directory can store names and numbers for a blacklist You can store up to 30 contacts in your phone s blacklist add edit delete or search for a contact in the blacklist evendial a contact number from the blacklist but any incoming call from the blacklist will be rejected automatically To adda contact to the blacklist manually 1 Press Menu gt Dir gt Blacklist 2 Pressthe Add softkey 40 Customizing Your Phone 3 Enterthe name and the office mobile or other numbers in the corresponding fields 4 Pressthe Add soft key to accept the cha
68. ings gt Phone Unlock PIN 2 Enter the current PIN inthe Current PIN field 3 Enterthe new PIN in the New PIN field 4 Enter the new PIN again inthe Confirm PIN field 25 User Guide for the SIP T19P SIP T19 IP Phone 5 Pressthe Save soft key to accept the change or the Back soft key to cancel Note The unlock PIN length must be within 15 digits To unlock the keypad via phone user interface 1 Press any locked key the LCD screen prompts Please Enter PIN Please Enter PIN 2 Enter the PIN in the PIN field 3 Press the Cfm soft key to unlock the keypad The te icon disappears from the LCD screen You can long press tte or wait for a period of time if configured to lock the keypad again o You can also unlock the keypad by administrator password When you enter the Note administrator password to unlock the keypad the phone will turn to the Reset Phone PIN screen To deactivate the keypad lock via phone user interface 1 Press Menu gt Settings gt Advanced Settings password admin gt Key pad Lock 2 Press Q or C Or the Switch soft key to select Disable from Keypad Lock field 1 Keypad Lock Disable Switgh 3 Pressthe Save soft key to accept the change Keypad lock is configurable via web user interface at the path Features gt Phone Lock 26 Customizing Your Phone Audio Settings Volume You can press the Volume key to adjust the ringer volume when the phone is idle
69. is unsolicited for some servers so the SIP T19P SIP T19 IP phone only handles the MWI messages sent from the server But for other servers the MWI service is solicited so the SIP T19P SIP I19 IP phone must enable subscription for MWI MWI service is not available on all servers Contact your system administrator for more information The MWI Subscription parameters you need to know a Subscribe for MWI Enable or disable a subscription for MWI service Period of MWI subscription The IP phone sends a MWI Subscription Period refreshSUBSCRIBE request before initial SUBSCRIBE expiration Enable or disable a subscription to the voice mail Subscribe MWI to Voice number for MWI service Mail To use this feature you should configure subscribe for MWI and the voice mail number in advance Whether the phone sends SUBSCRIBE messages for MWI service to the account or the voice mail number depends on the server Contact your system administrator for more information To configure subscribe for MWI via web user interface 1 Click on Account gt Advanced 2 Select Enabled from the pull down list of Subscribe for MWI field 97 User Guide for the SIP T19P SIP T19 IP Phone 3 Enter the period time in the MWI Subscription Period Seconds field Log Out Yealink lns Status Account Network DSSKey Features Settings Directory Security Keep Alive Type NOTE Keep Alive Interval Seconds 30 Advanced Local SIP Port
70. isplays the list s in the adjusted order Yealink lns Status Account Network DSSKey Features Directory Local Directory NOTE Directory 2 Remote Phone Disabled Enabled Directory The directory parameters for Book Local Directory History Phone Call Info Remote Phone Book administrator MulticastIP Setting Search Source List In Dialing 2 Disabled Enabled Remote Phone Book Local Directory History l Recent Call In Dialing Disabled Confirm 6 Click Confirm toaccept the change Note Directory is configurable via web user interface only To check the directory via phone user interface 1 Pressthe Dir softkey when the phone is idle The LCD screen displays the list s in the directory 1 Local Directory d History 3 Remote Phone Book 30 Customizing Your Phone If there is only one list in the directory press the Dir soft key to enter this list directly Local Directory The built in phone directory can store contact names and numbers You can store up to 1000 contacts and 5 groups including the default groups Company Family and Friend in your phone s local directory add new contacts and groups edit delete or search for a contact or simply dial a contact number from the local directory Adding Groups To adda group tothe local directory 1 Pressthe Dir soft key The IP phone enters the local directory directly as there is
71. k Settings 15 Blacklist 40 Block Out 57 C Call Completion 68 Call Forward 72 Call History Management 44 Call Hold Resume 70 Call Mute 70 Call Pickup 80 Call Return 69 Call Transfer 75 Call Waiting 76 CE Mark Warning ii Conference 77 Contact Management 29 Contrast 19 Copyright ii Customizing Your Phone 19 D Declaration of Conformity ii Deleting Contacts 35 Deleting Groups 32 Dial now 55 Dial Plan 53 Directory 29 Do Not Disturb DND 71 Documentations 7 E Editing Contacts 35 Editing Groups 31 Emergency Number 58 Ending Calls 64 G General Settings 19 Getting Started 9 H Hardware Component Instructions 1 Headset Mode Activation Deactivation 47 HeadsetPrior 4 7 HeadsetUse 4 7 Hot Desking 8 7 Hotline 59 Icon Instructions 2 Idle screen 1 7 Importing Exporting Contact lists 39 In This Guide v Intercom 89 K KeyasSend 23 KeypadLock 24 L Language 19 LED Instructions 4 Limitation of Liability 111 Live Dialpad 59 Local Conference 77 Local Directory 31 Logo Customization 46 M Messages 93 Message Waiting Indicator 96 Multicast Paging 90 Music on Hold 92 N Network Conference 78 Network Connection 11 115 User Guide for the SIP T19P SIP T19 IP Phone No answer Forward 72 O Overview 1 p Packaging Contents 9 Phone Initialization 13 Phone Installation 11 Phone Status 13 Phone User Interface 4 Placing Calls 61 Placing Callsto Contacts 36 Prog
72. k that the ringer volume on the phone To adjust the ringer volume setting press the Volume key when the phone is idle For more information referto Volume on page ay Why can t I receive calls e Check that the SIP registration with your system administrator e Check that DND Do Not Disturb feature is disabled on the phone Refer to Do Not Disturb DND on page 71 e Check that call forward is disabled on the phone Refer to Call Forward on page 72 Check whether the caller number is stored in the blacklist Refer to Blacklist on page 40 Why is my handset not working Check that the handset cord is fully connected to both the handset jack on the phone and handset Refer to Phone Installation on page 11 Why is my headset not working e Check that the headset cord is fully connected to the headset jack on the phone Refer to Phone Installation on page 11 Check that the headset mode is activated Refer to Headset Mode Activation Deactivation on page 47 Troubleshooting Check that the headset volume is adjusted to an appropriate level Refer to Volume on page 27 via web user interface only Click on Fe atures gt General Information What is the difference between user name register name and display name Both user name and register name are defined by the server A user name is used to identify the account while a registername matched with a password is used for authentication if the server re
73. key Press or gt to switch between All Calls Placed Calls Re ceived Calls Missed Calls and Forwarded Calls Press gt or to scroll to the desired entry Press the Send soft key To add a contact to the local directory or blacklist from the call history list Press the History soft key Press or gt to switch between All Calls Placed Calls Received Calls Missed Calls and Forwarded Calls Press gt or amp to scroll to the desired entry Press the Option soft key and then select Add to Contacts or Add to Blacklist from the prompt list Enter the desired values in the corresponding fields and then press the Save soft key For more information refer to Contact Management on page 29 To delete an entry from the call history list l 2 Press the History soft key Press or C to switch between All Calls Placed Calls Re ceived Calls Missed Calls and Forwarded Calls Press s or to scroll to the desired entry Press the Delete soft key To delete all entries from the call history list Press the History soft key Press lt or C to switch between AIl Calls Placed Calls Re ceived Calls Missed Calls and Forwarded Calls Press the Option soft key and then select Del All from the prompt list Press the OK soft key The LCD screen prompts Delete all records Delete all records 45 User Guide for the SIP T19P SIP T19 IP Phone 5 Pressthe OK so
74. l call transfer before the call is connected by pressing the Cancel soft key Call Waiting 76 You can enable or disable call waiting on the phone If call waiting is enabled you can receive another call when there is an active call on the phone Otherwise another incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone You can also enable or disable the phone to play a warning tone when receiving another call Basic Call Features To configure call waiting via phone user interface 1 Press Menu gt Features gt Call Waiting 2 Press lt or gt or the Switch soft key to select Enable from the Call Waiting field 3 Press Q or C Or the Switch soft key to select Enable from the Play Tone field 4 Optional Enter the call waiting on code or off code respectively in the CW On Code or CW Off Code field 5 Pressthe Save soft key to accept the change or the Back soft key to cancel Call waiting is configurable via web user interface at the path Features gt General Information Conference You can create a conference with other parties using the phone s local conference You can create a conference between an active call and a call on hold by pressing the Conf soft key Note Network conference is not available on all servers For more information contact your system administrator Local Conference The SIP T19P SIP T19 IP phone supports up
75. l from a contact stored in the local directory it will play the ring tone assigned to the contact in the contact directory refer to Adding Contacts If no ring tone is assigned to the contact the phone will play the ring tone assigned to the associated group refer to Adding Groups Otherwise the phone will play the ring tone assigned to the account If no ring tone is assigned to the account the phone will play the ring tone assigned for the phone All custom ring tone files must be within 100KB Uploading custom ring tones for your phone is configurable via web user interface only Contact Management This section provides the operating instructions for managing contacts Topics include e Directory e Local Directory e Blacklist n Remote Phone Book Directory Directory provides easy access to frequently used lists The lists may contain Local Directory History and Remote Phone Book 29 User Guide for the SIP T19P SIP T19 IP Phone To configure the directory via web user interface 1 Click on Directory gt Setting 2 Inthe Directory block select the desired list from the Disabled column and then click The selected list appears in the Enabled column 3 Repeat step 2 to add more lists to the Enabled column 4 Toremove alist from the Enabled column select the desired list and then click 5 To adjust the display order of enabled lists select the desired list and then click r or i The LCD screen d
76. lation If this equipment does cause harmful interference to radio or television reception whichcan be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorientor relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connectthe equipmentinto an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help WEEE Warning To avoid the potential effects on the environmentand human health as a result of the presence of hazardous substances in electrical and electronic equipment end users of electrical and electronic equipment should understand the meaning of the crossed out wheeled bin symbol Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocsFeedback yealink com GNU GPL INFORMATION Yealink SIP T19P SIP T19 IP phone firmware contains third party software under the GNU General Public License GPL Yealink uses software under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions of the license The original GPL license source code of components licensed under GPL and used in Yealink prod
77. le SIP URI 2210 sip com IP 192 168 1 15 Your phone may not support direct IP dialing Contact your system administrator for more information To place a call using the hands free speakerphone mode Do one of the following rc With the handset on hook press to obtain a dial tone Enter the desired number using the keypad Press v te Or the Send soft key With the handset on hook enterthe desired number using the keypad e e v or the Send soft key k Press Note Basic Call Features To place a call using the headset N 1 With the optional headset connected press S N 2 to activate the headset mode 2 Enter the desired number using the keypad ttm or the Send soft key 3 Press v To permanently enable your headset refer to Headset Prior on page 47 To place multiple calls You can have more than one call on your SIP T19P SIP T19 IP phone To place a new call during an active call 1 Press the Hold soft key to place the original call on hold 2 Press the NewCall soft key 3 Enter the desired number using the keypad 4 Press v ate or the Send soft key You can press s or lt to switch between the calls and then press the Resume soft key to retrieve the desired call Answering Calls Note When you are not in another call you can answer a call in three ways e Using the handset e Using the speakerphone
78. lid values in the Paging Barge field e 1 to 10 Define the priority of an active call 1 with the highest priority 10 with the lowest e Disabled The voice call in progress shall take precedence over all incoming paging calls Paging Priority Active Paging priority active parameter decides how the phone handles the incoming multicast paging calls when there is already a multicast paging call on the phone If enabled the phone will ignore incoming multicast paging calls with lower priorities otherwise the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold If disabled the phone will automatically ignore all incoming multicast paging calls To configure multicast listening addresses via web user interface 1 Click on Directory gt MulticastIP 2 Select the desired value from the pull down list of Paging Barge 3 Select the desired value from the pull down list of Paging Priority Active 4 Enterthe multicast IP address es and port number e g 224 5 6 20 10008 which the phone listens for incoming RTP multicast in the Listening Address field The valid multicast IP addresses range from 224 0 0 0 to 239 255 255 255 Yealink s Status Account Network DSSKey TS keen Directory MEETS Local Directory Paging Barge NOTE Remote Phone Paging Priority Active zE iii IP Address Listenina Address PE A The multicast IP parameters for S AS stening Addres abe
79. lone idea niedenaote ine etuadacneessauioecieanaiweneieaesaess 63 Ending Cals sirien ae saa A ean ana va tuedaumausiasiaa ss daa warustanes N 64 REGIGNAG INU MDECTS ocdonzavewccstxh sara ave E tee EA vas ec unea tenets ees eas ea ec eee 65 RECent Calllll DiC ING xc cess iesesiehs resend soot ses wissen uh a A 65 AUIOANS WET cst aber ersetas epoca snteei E Be dota dca ada ac ds hcl opened tas 66 AMO Redial esns rene Serna eg Fe Stare a ne ner on em tee enna TRE Pe eIUeR Ore Starry aren ane ean nam ee 67 COING OMpISTIOM nse teisccttvasateertcscsvx T T esas 68 Call RelO ean E den eaaseneaie aie ece A nee n needs 69 SALMU gee enter a Rn OS PO EO te Ie Tn wey ee RET Nr NES 70 CGINFIOIG IR SSW NAC eenean ae eea ee aai 70 DO INOMDIstUnb DND oraeson TE N seauuee cau avenue xeadevadevenses 71 CaF ON eaa T E E E E 72 Go Ta EEEE EEE EEE N EEE E E EE E EEEE EE E E AE 75 CGP MV CUEING izes s5 stars hotter seems ete nan a Mt nas eases see a 76 CONSTEN C E orire re N T E e a 77 kocal CONTI SCS Sioa Sake lata N 7 Network CONTELEN GS sac sh i ctietasinaasccdin ices aiden E A E too ea tie duds E 78 CON PICIU IS ai aiicl Sash acca oases ies ee cca aicana ee staal tea el oianec teaanuetanans 80 ANONYMOUS Cll normae ea a a roe ee 84 ANONYMOUS Call REJECHON erora a E casas eo ee nee E 85 Advanced Phone Features cccccccccccsscccsscccssccssseeesOd viii Table of Contents Ble ih DY go somon anre tate sy aan ey Fee Peg ree tenet stan retire Ure
80. lways be followed to reduce risk of fire electrical shock and other personal injury AN General Requirements e Before you install and use the device read the safety instructions carefully and observe the situation during operation e During the process of storage transportation and operation please always keepthe device dry and clean e During the process of storage transportation and operation please avoid collision and crash of the device e Please attempt not to dismantle the device by yourself In case of any discrepancy please contact the appointed maintenance center for repair e Without prior written consent no organization or individual is permitted to make any change to the structure or the safety design of the device Yealink is under no circumstance liable to consequences or legal issues caused by such changes e Please referto the relevantlaws and statutes while using the device Legal rights of others should be respected as well A N Environmental Requirements e Place the device at a well ventilated place Do not expose the device under direct sunlight e Keepthe device dry and free of dusts e Place the device on a stable and level platform 111 User Guide for the SIP T19P SIP T19 IP Phone 112 Please place no heavy objects on the device in case of damage and deformation caused by the heavy load Keep at least 10 cm between the device and the closest object for heat dissipation Do not place
81. ly Why doesn t the phone display time and date correctly Check if you have configured the phone to obtain the time and date from the SNTP server automatically If the phone fails to connect the SNTP server configure the time and date manually How do find the basic information of the phone Press v when the phone is idle to check the basic information of the phone such as the IP address and firmware version For more the basic information referto Phone Status on page 13 101 User Guide for the SIP T19P SIP T19 IP Phone 102 How to obtain the MAC address of a phone when the phone is not powered on Three ways you can obtain the MAC address of a phone e You can ask your supplierfor shipping information sheet which includes MAC addresses according to the corresponding PO Purchase Order e You can find the MAC address inthe label of carton box e You can find the MAC address from the phone s bar code on the back of the phone Why can t get a dial tone e Check for any loose connections and that the phone has been installed properly For the installation instructions referto Phone Installation on page 11 e Switch between the Handset Headset if present and Hands Free Speakerphone to check whether the dial tone is present for one of the audio modes If the dial tone exists on another audio mode connect a different handset or headset to isolate the problem Why doesn t the phone ring Chec
82. m call If Intercom Tone is enabled the phone plays a warning tone before answering the intercom call If Intercom Tone is disabled the phone automatically answers the intercom call without warning Intercom Tone is enabled by default Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone If Intercom Barge is enabled the phone automatically answers the intercom call and places the active call on hold If Intercom Barge is disabled the phone handles an incoming intercom call like a waiting call Intercom Barge is disabled by default Multicast Paging 90 You can configure the phone to receive a Real Time Transport Protocol RTP stream from the pre configured multicast address es without involving SIP signaling You can specify up to 10 multicast addresses that the phone listens to on the network How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface Advanced Phone Features Paging Barge Paging barge parameter defines the priority of the voice call in progress If the priority of an incoming multicast paging call is lower than that of the active call it will be ignored automatically lf Disabled is selected from the pull down list of Paging Barge the voice call in progress takes precedence overall incoming multicast paging calls Va
83. n dial a hotline number immediately upon lifting the handset or pressing the Speakerphone key You can also configure a delay where the phone will dial out the hotline number automatically after the specified period of time To configure the hotline number via phone user interface 1 PressMenu gt Features gt Hotline 59 User Guide for the SIP T19P SIP T19 IP Phone 2 Enter the desired number inthe Number field 1 Mumber LOS 3 Enter the delay time in seconds in the Hotline Time out field The valid values range from 0 to 10 4 Pressthe Save soft key to accept the change or the Back soft key to cancel Hotline is configurable via web user interface at the path Features gt General Information 60 Basic Call Features Basic Call Features The SIP T19P SIP T19 IP phone is designed to be easily used like a regular phone on a public switched telephone network PSTN You can place calls answer calls transfera call to someone else or conduct a conference call This chapter provides basic operating instructions for the SIP T19P SIP 119 IP phone Topics include e Placing Calls e Answering Calls e Ending Calls e Redialing Numbers e Recent Call In Dialing e Auto Answer e Auto Redial e Call Completion e Call Return e Call Mute e Call Hold Resume e Do Not Disturb DND e Call Forward e Call Transfer e Call Waiting e Conference e Call Pickup e Anonymous Call e Anonymous Call R
84. nge or the Back soft key tocancel To add a contact to the blacklist from local directory 1 Pressthe Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default LAIL Contacts 2 Company JF amily AddGrp lf Local Directory is removed from the directory press Menu gt Dir gt Local Directory to enterthe local directory 2 Press gt or amp to select the desired contact 3 Press the Option soft key and then select Add to Blacklist from the prompt list The LCD screen prompts Move selectedto blacklist All Contacts 1 1 Howe selected to blacklist 4 Pressthe OK soft key to confirm the setting For more operating instructions on editing deleting placing calls to and or searching for contacts in the blacklist refer to the operating instructions of Local Directory on page 51 Remote Phone Book You can access your corporate directory through your phone You can add local contacts search for a contact or simply dial a contact number from the corporate directory 41 User Guide for the SIP T19P SIP T19 IP Phone Note 42 You can configure your new phone to access up to 5 corporate directories The phone supports up to 2000 corporate directory entries For the access URL of the corporate directory contact your system administrator To configure an access URL for remote phone book via web user interface 1 Cli
85. nt gt Advanced 2 Enterthe SIP URI e g sip moh sip com in the Music Server URI field Log Out Yealink 11 Status Account Network DSSKey Features Settings Directory Security Register Keep Alive Type Default NOTE Keep Alive Interval Seconds 30 Basic Advanced Local SIP Port 5062 The Advanced parameters for administrator Codec RPort Disabled Advanced SIP Session Timer T1 0 5 10s 0 5 SIP Session Timer T2 2 40s 4 SIP Session Timer T4 2 5 60s 5 Subscribe Period Seconds Conference URI ACD Subscrip Period 120 3600s 3600 Early Media Disabled SIP Server Type Default Music Server URI sip moh sip com Directed Call Pickup Code Group Call Pickup Code Distinctive Ring Tones Enabled Unregister When Reboot Disabled Confirm 3 Click Confirmtoaccept the change 92 Advanced Phone Features When you have placed a call on hold the held party can hear the music Note All involved parties cannot use encrypted RTP SRTP MOH server is configurable via web user interface only Messages Short Message Service SMS You can sendand receive text messages using the SIP T19P SIP T19 IP phone New text messages can be indicated both acoustically and visually When receiving a new text message the phone will play a warning tone The LCD screen will prompt receiving new text messages with the number of waiting messages e g 1 New Text Message s and a flashing icon 1005 09 05 06 1 Hew Text
86. omma separated list x Matches any single digit character which is dialed Matches an arbitrary number of digits When you enter the number 1234 using the keypad the phone will dial out 1234 automatically without pressing any key Dial now rule is configurable via web user interface only Delay Time for Dial now Rule You can configure the delay time for dial now rules That is you can configure your phone to dial out the phone number automatically which matches a dial now rule after the specified delay time 55 User Guide for the SIP T19P SIP T19 IP Phone To configure the delay time for dial now rule via web user interface 1 Click on Features gt General Information 2 Enter the time within 1 14 in seconds in the Time Out for Dial Now Rule field Log Out Yealink n Account Network DSSKey Settings Directory Security NOTE Forward amp DND General Information General Information Audio Intercom Transfer Call Waiting Call Waiting On Code Call Waiting Off Code Auto Redial Auto Redial Interval 1 300s Auto Redial Times 1 300 Enabled Disabled 10 10 Call Waiting This call feature allows your phone to accept other incoming calls during the conversation Key As Send Select or as the send key Hotline Number When you pick up the phone it will dial out the hotline number automatically Call Pickup Key As Send Remote Control Reserve in
87. ontact 5 Press 4 or C Or the Switch soft key to select the desired ring tone from the Ring Tones field lf Auto is selected this contact will use the ring tone assigned to the group 6 Pressthe Add soft key to accept the change or the Back soft key to cancel If the contact has existed inthe directory the LCD screen will prompt Contact name existed Adding Contacts from Call History To add a contact to the local directory from the call history 1 Press the History soft key 2 Press gt or amp to selectthe desired entry 3 Pressthe Option soft key and then select Add to Contacts from the prompt list 4 Enter the contact name 5 Pressthe Save soft key to accept the change The entry is successfully saved to the local directory Adding Contacts from Remote Phone Book To add a contact to the local directory from remote phone book 1 Press Menu gt Dir gt Remote Phone Book If Remote Phone Book is added to the directory press Dir gt Remote Phone Book to enter remote phone book 2 Press gt or to selectthe desired contact 3 Pressthe Option soft key and then select Add to Contacts from the prompt list 4 Pressthe Save soft key to save the contact in the local directory Customizing Your Phone If the contact has already existed in the local directory the LCD screen will prompt Overwrite the original contact Press the OK soft key to overwrite the original contact in lo
88. or the SIP T19P SIP T19 IP Phone Hardware component instructions of the SIP T19P SIP T19 IP phone are shows information about calls messages soft keys time date and other relevant data e Call information caller ID call duration LCD Screen e Icons for example Dno e Missed call text or second incoming caller information e Prompt text for example Saving config file e Time and date 2 Power Indicator LED Indicates phone power status and phone status OOOO Scroll through the displayed information Confirms actions or answers incoming calls Mute Key Mutes or un mutes calls Message Key Indicates and accesses voice mails Adjusts the volume of the handset headset speaker Volume Key and ringer Provides the digits letters and special characters in dt Keypad J o context sensitive applications Label automatically to identity their context sensitive 12 Soft Keys features Icon Instructions Icons appearing on the LCD screen are described in the following table Overview a ee Ooo Multi lingual lowercase letters input mode Multi lingual uppercase and lowercase letters input mode ee estore Oe a Se lt User Guide for the SIP T19P SIP T19 IP Phone LED Instructions Note Power Indicator LED LED Status Description The phone is initializing The phone is busy Solid green The phone is idle The call is placed on hold or is held The phone recei
89. ory directly as there is only Local Directory in the directory by default LAI Contacts d Company Family AddGrp search Enter If Local Directory is removed from the directory press Menu gt Dir gt Local Directory to enterthe local directory 2 Select the desired group 32 Customizing Your Phone 3 Pressthe Option soft key and then select Delete from the prompt list The LCD screen prompts Delete selected group 4 Pressthe OK soft key to confirm the deletion or the Cancel soft key to cancel You can also delete all groups by pressing the Option soft key and then select Del All For more information refer to the above steps Adding Contacts You can add contacts to the local directory in the following ways e Manually e From call history e From remote phone book Adding Contacts Manually To add a contact to the local directory manually 1 Pressthe Dir soft key The IP phone enters the local directory directly as there is only Local Directory in the directory by default LAI Contacts d Company Family Addr P Search If Local Directory is removed from the directory press Menu gt Dir gt Local Directory to enterthe local directory 2 Select the desired group and then press the Enter soft key 3 Pressthe Add softkey 33 User Guide for the SIP T19P SIP T19 IP Phone Note 34 4 Enterthe name andthe office mobile or other numbers in the corresponding fields dd C
90. ou can use this key feature to quick access short message service For more information refer to Short Message Service SMS on page 93 Dependencies pe SMS Usage Press the programmable key when the phone is idle to access the short message service New SMS You can use this key feature to quick access the new short message service For more information refer to Short Message Service SMS on page 93 Dependencies yoe New SMS Usage Press the programmable key when the phone is idle to access the New 51 User Guide for the SIP T19P SIP T19 IP Phone Message screen You can enter the text message and then send tt Zero Touch You can use this key feature to configure auto provision and network parameters quickly Dependencies ype Zero Touch Usage 1 Pressthe programmable key to access the zero touch screen 2 Pressthe OK soft key in a few seconds 3 Configure the network parameters in the corresponding fields 4 Press the Next softkey 5 Configure the auto provision parameters in the corresponding fields 6 Pressthe OK soft key The phone will reboot to update configurations Keypad Lock You can use this key feature to immediately lock the keypad of your phone instead of long pressing te For more information referto Keypad Lock on page 24 Dependencies yoe Keypad Lock Usage Press the programmable key to immediately lock the keypad of your phone i CN instead of long pressing Fw Acc
91. ount Registration 52 You can register one account on the SIP T19P SIP I19 IP phone To register an account via phone user interface 1 Press Menu gt Settings gt Advanced Settings password admin gt Account 2 Pressthe Entersoft key 3 Select Enable from the Activation field 1 Activations Suiteh 4 Enter the desired values in the Label Display Name Register Name User Name Password and Sip Server1 2 fields respectively Contact your system administrator for more information 5 Pressthe Save soft key to accept the change or the Back soft key to cancel Customizing Your Phone To disable an account via phone user interface 1 2 3 4 Press Menu gt Settings gt Advanced Settings password admin gt Account Press the Entersoft key select Disable from the Activation field to disable the account Press the Save soft key to accept the change or the Back soft key to cancel Account registration is configurable via web user interface at the path Account gt Register Dial Plan Dial plan isa string of characters that governs the way your SIP T19P SIP T19 IP phone processes the inputs received from your phone keypad The SIP T19P SIP T19 IP phone supports the following dial plan features Replace Rule Dial now Area Code Block Out The basic expression syntax you needto know The dot can be usedas a placeholder or multiple placeholders for any character Example 12
92. p DND Call Pickup NOTE Directed Call Pickup Enabled General Call Pickup Information Directed Call Pickup Code The call pickup parameters for administrator II Pi isabl Audio Group Call Pickup Disabled Group Call Pickup Code Intercom Transfer Call Pickup Remote Control Phone Lock ACD SMS Action URL Power LED 3 Click Confirm to accept the change To configure the directed call pickup code ona global basis via web user interface 1 Click on Features gt Call Pickup 2 3 Basic Call Features Enter the directed call pickup code in the Directed Call Pickup Code field Yealink n Account Network DSSKey Settings Directory Forward amp DND Call Pickup Directed Call Pickup Enabled i General Call Pickup Information Directed Call Pickup Code 97 The call pickup parameters for administrator Audio Group Call Pickup Disabled Group Call Pickup Code Intercom Transfer Call Pickup Remote Control Phone Lock ACD SMS Action URL Power LED Click Confirm to accept the change To configure the directed call pickup code on a per line basis via web user interface 1 2 5 Click on Account gt Advanced Enter the directed call pickup code in the Directed Call Pickup Code field Log Out Yealink n Status Account Network DSSKey Features Settings Directory Security Register Keep Alive Type Default NOTE Keep Alive Interval Seconds 30 Basic Advanced Local SIP Port 5062
93. quires Display name is the caller ID that will be displayed on the callee s LCD screen Server configurations may override local configurations Why does the phone play a tone when there is a call on hold How to disable it When there is a call on hold the phone will play a hold tone every 30 seconds Play hold tone is enabled by default Play hold tone and play hold tone delay are configurable To configure play hold tone and play hold tone delay via web user interface Select the desired value from the pull down list of Play Hold Tone Enter the desired time in seconds in the Play Hold Tone Delay field Yealink n Forward amp DND General Information Audio Intercom Transfer Call Pickup Remote Control Phone Lock ACD SMS Action URL Power LED Click Confirm to accept the change Account General Information Call Waiting Call Waiting On Code Call Waiting Off Code Auto Redial Auto Redial Interval Network 1 300s Auto Redial Times 1 300 Key As Send Reserve in User Name Hotline Number Play Hold Tone Play Hold Tone Delay Voice Mail Tone DHCP Hostname Reboot In Talking DSSKey Enabled Disabled 10 10 Enabled Enabled 30 Enable SIP T19P Disabled Log Out Settings Directory NOTE Call Waiting This call feature allows your phone to accept other incoming calls during the conversation Security Key As Send Select or as the send key
94. r gt or the Switch soft key to select Enable from the Call Completion field 3 Pressthe Save soft key to accept the change or the Back soft key to cancel Call completion is configurable via web userinterface at the path Features gt General Information To use call completion When the called party is busy the following prompt will appear on the LCD screen of the phone Wait for 1007 Basic Call Features 1 Pressthe OK soft key the phone returns to the idle screen and call completion is activated When the called party becomes idle the following prompt appears on the LCD screen of the phone OM ple thon eee Dial 1007 2 Pressthe OK soft key to redial the number Note Call completion is not available on all servers For more information contact your system administrator Call Return You can press a call return key to place a call back to the last incoming call To configure a call return key via web user interface 1 Click on DSSKey gt Programmable Key Select the desired programmable key 2 3 Select Call Return from the pull down list of Type Yealink s Status Account Programable Key History Directory DND Menu N A N A N A N A Call Return x z z x z la Network Features Settings Local Hitoy J 4 Click Confirmtoaccept the change Note A call return key is configurable
95. r remote phone book select the desired remote group and thenpress the Entersoft key to load the corporate directory Press the Search soft key Enter a few continuous characters of the contact name or number using the keypad The contacts whose name or number matches the characters entered will appear on the LCD screen You can dial from the result list To place a call from the corporate directory 1 3 4 Press Menu gt Dir gt Remote Phone Book If Remote Phone Book is added to the directory press Dir gt Remote Phone Book to enter remote phone book Press s or to selectthe desired remote group and then press the Entersoft key to load the corporate directory Select the desired contact in the corporate directory Press the Send soft key In addition you can enable the phone to presentthe caller identity stored in the corporate directory when receiving a call To enable the presentation of caller identity stored in remote phone book via web user interface 1 2 Click on Directory gt Remote Phone Book Select Enabled from the pull down list of Search Remote Phonebook Name 43 User Guide for the SIP T19P SIP T19 IP Phone 3 Enter the refresh period of corporate directory in the Search Flash Time Seconds field The default value is 21600 seconds Yealink ns Status Account Network DSSKey Features Settings Directory E at a sa 7 Local Directory See NOTE Remote P
96. r you want to dial out Usage Press the programmable key to dial out the number specified in the Value field Directed Pickup You can use this key feature to answer someone else s incoming call on the phone Dependencies yoe Directed Pickup Value the directed pickup code followed by the specific phone number Usage Press the programmable key on your phone when the specific phone number receives an incoming call The call is answered on your phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group Dependencies pe Group Pickup Value the group pickup feature code Usage Press the programmable key on your phone when a phone number in the group receives an incoming call The call is answered on your phone Prefix You can use this key feature to add a specified prefix number before the dialed number Dependencies ype Prefix Value the prefix number Usage Press the programmable key when the phone is idle then the phone will enter into the dialing screen and display the prefix number which you specified in the Value field You can enter other digits and then dial out Local Directory You can use this key feature to access the local directory quickly For more information refer to Local Directory on page 31 Dependencies ype Local Directory Usage Press the programmable key to access the local directory quickly Local Group You can
97. rammable Keys 48 R Recent Call In Dialing 65 Redialing Numbers 65 Registration 1 7 Regulatory Notices 111 Remote Phone Book 41 Replace Rule 54 Ring Tones 2 7 S Safety Instructions 111 Search Source List in Dialing 37 Searching for Contacts 37 Semi attended Transfer 75 Service Agreements 111 Short Message Service SMS 93 System Customizations 46 T Time and Date 21 Time Zones 113 Troubleshooting 101 V Voice Mail 95 Volume 27 W Warranty ii Web User Interface 5 WEEE Warning ili 116
98. rcom Barge answer an incoming intercom call while there is already an active call on the phone To configure intercom features via phone user interface 1 Press Menu gt Features gt Intercom 2 Make the desired changes Press 4 or to switch between different intercom features l Accept Intercom Smiteh 3 Pressthe Save soft key to accept the change or the Back soft key to cancel These specific parameters are configurable via web user interface at the path Features gt Intercom 89 User Guide for the SIP T19P SIP T19 IP Phone Note Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call lf Accept Intercom is enabled the phone automatically answers an incoming intercom call If Accept Intercom is disabled the phone rejects incoming intercom calls and sends a busy message to the caller Accept Intercom is enabled by default Your administrator can set a delay time before the phone automatically answers intercom calls Contact your system administrator for more information Intercom Mute You can mute or un mute the microphone on the phone for intercom calls automatically If Intercom Mute is enabled the microphone is muted for intercom calls If Intercom Mute is disabled the microphone works for intercom calls Intercom Mute is disabled by default Intercom Tone You can enable or disable the phone to play a warning tone when receiving an interco
99. rd Lock Information Phone Lock Time Out 0 3600s 0 The keyboard lock parameters for administrator Par Emergency 110 911 120 Ga Intercom Transfer Call Pickup Remote Control Phone Lock ACD SMS Action URL Power LED 3 Click Confirmtoaccept the change Note Emergency number is configurable via web user interface only 58 Customizing Your Phone Live Dialpad You can enable live dialpad on the SIP T19P SIP T19 IP phone which enables the IP phone to automatically dial out the phone number without pressing the send key You can also configure a delay where the phone will dial out the phone number automatically after the specified period of time To enable live dialpad via web user interface 1 Click on Settings gt Preference 2 Select Enabled from the pull down list of Live Dialpad 3 Enter the desired delay time in the Inter Digit Time 1 14s field The default delay time is 4s Yealink m Status Account Network DSSKey Features Directory Security Preference Language English Live Dialpad Enabled Time amp Date Preference Settings Inter Digit Time 1 14s The preference settings for administrator Upgrade Contrast 6 Auto Provision WatchDog Enabled Configuration Ring Type Ring1 wav Upload Ringtone an Dial Plan Voice Ring Tones Softkey Layout TRO69 4 Click Confirmtoaccept the change Note Live dialpad is configurable via web user interface only Hotline You ca
100. s Sendo 3 Pressthe Save soft key to accept the change or the Back soft key to cancel Key as sendis configurable via web user interface at the path Features gt General Information 23 User Guide for the SIP T19P SIP T19 IP Phone Keypad Lock You can lock the keypad of your phone temporarily when you are not using it This feature helps you to protect your phone from unauthorized use Keypad lock consists of the following Menu Key The Menu soft key is locked You cannot access the menu of the phone until unlocked Function Keys The function keys are locked You cannot use the Message Mute RD Transfer V navigation keys and soft keys until unlocked All Keys All keys are locked except the Volume key You are only allowed to dial emergency numbers answer incoming calls by lifting the handset pressing the Speakerphone key the Headset key or the vV key place an active call on hold by pressing the Hold soft key resume the held call by pressing the Resume soft key and end the call by hanging up the handset or pressing the Speakerphone key Note The emergency number setting if desired must be made before lock activation For more information refer to Emergency Number on page 58 To activate the keypad lock via phone user interface 1 Press Menu gt Settings gt Advanced Settings password admin gt Keypad Lock 2 Press Q or C Or the Switch soft key to select the desired type from the Keypad
101. s the call press the Conf soft key to add the new party to the conference 8 Repeat steps 5 to 7 until you have added all intended parties The procedures to set up a network conference call for specific servers may be different from introduced above Contact your system administrator for more information 79 User Guide for the SIP T19P SIP T19 IP Phone Call Pickup Note 80 You can use call pickup to answer someone else s incoming call on the phone The SIP T19P SIP T19 IP phone supports directed call pickup and group call pickup Directed call pickup is used for picking up a call that is ringing at a specific phone number Group call pickup Is used for picking up a call that is ringing at any phone number in the group The pickup group should be predefined contact your system administrator for more information You can pick up an incoming call by using the DPickup GPickup soft key To use call pickup you need to configure the call pickup code beforehand on a global or per line basis via web user interface If there are many incoming calls at the same time pressing the GPickup soft key on the phone will pick up the call that rings first Directed Call Pickup To enable the directed call pickup via web user interface 1 Click on Features gt Call Pickup 2 Select Enabled from the pull down list of Directed Call Pickup Log Out Yealink n Account Network DSSKey Features Directory Security Forward am
102. selected language To change the language for the web user interface 1 Click on Settings gt Preference 2 Select the desired language from the pull down list of Language Yealink s Status Account Preference AULI Live Dialpad Time amp Date Inter Digit Time 1 14s Upgrade en Auto Provision WatchDog Configuration Ring Type Upload Ringtone Dial Plan Voice Confirm Ring Tones Softkey Layout TR069 20 Network DSSKey l Features Settings Directory English NOTE Disabled Preference Settings 4 The preference settings for administrator 6 Enabled Ringi wav Upload Customizing Your Phone 3 Click Confirmtoaccept the change Text displayed on the web user interface will change to the selected language Time amp Date Note The time and date are displayed on the LCD screen when the phone is idle If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server you need to configure the time and date manually For more information on the SNTP server contact your system administrator To configure the SNTP settings via phone user interface 1 Press Menu gt Settings gt Basic Settings gt Time amp Date gt SNITP Settings 1 Time Zone 5 Chinal Beijing Sitch 2 Press Q or C Or the Switch soft key to select the time zone that applies to your area from the Time Zone field The default time zone is 8 China
103. setting Please lait The LCD screen prompts Welcom Initializing please wait Welcome Initializing please wait The phone will be reset to factory sucessfully after startup Note Reset of your phone may take a few minutes Do not power off until the phone starts up successfully 110 Regulatory Notices Regulatory Notices Service Agreements Contact your Yealink Authorized Resellerfor information about service agreements applicable to your product Limitations of Liability TO THE FULL EXTENT ALLOWED BY LAW YEALINK EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF ORIN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH AMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE RICE PAID AT YEALINK S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Safety Instructions Save these instructions Read these safety instructions before use The following basic safety precautions should a
104. t Network Dsskey Features i Directory Security Preference Version o Time amp Date Firmware Version 31 72 208 20 Upgrade Hardware Version 31 0 0 0 0 0 0 Reboot Select and Upgrade Firmware Configuration Dial Plan Voice Ring Tones Softkey Layout TRO69 Note Any reboot of the phone may take a few minutes How to export PCAP trace We may need you to provide a PCAP trace to help analyze your problem To export a PCAP trace via web user interface 1 Click on Settings gt Configuration Click Starttostart recording signal traffic Recreate the error to be documented in the trace Click Stop tostop recording a St Click Export to open file download window and then save the file to your local system Yealink n Status Account Network DSSKey Features Settings Directory Security Preference Export or Import Configuration Browse Q Time amp Date aa The configuration parameters for administrator Upgrade Pcap Feature Start Auto Provision P Export System Log Local Server Configuration Export Dial Plan System Log Level Voice Ring Tones Softkey Layout TR069 106 Note Troubleshooting How to export system log We may need you to provide debug log information to help analyze problem By default you can export the debug system log information to local PC To export the system log to local PC via web user interface 1 Click on Upgrade gt Ad
105. te the firmware from your local system Log_Out Yealink 1 Status Account Network Dsskey Features i Directory Security Preference Version 2 Time amp Date Firmware Version 31 72 208 20 Upgrade Hardware Version 31 0 0 0 0 0 0 PAPIN E EE Reset to Factory Setting Reset Q Reboot Reboot Q Configuration Select and Upgrade Firmware ee D Program Files Wandi Browser Dial Plan Upgrade Voice Ring Tones Softkey Layout TR069 3 Click Upgrade to upgrade the firmware The web user interface prompts Firmware of the SIP Phone will be updated It will take 5 minutes to complete Please don t power off 4 Click OK to confirm upgrading How to resetthe phone Resetthe phone when other troubleshooting suggestions do not correct the problem You need to note that all customized settings will be overwritten after resetting We recommend asking your system administrator for advice before resetting the phone To reset the phone via phone user interface 1 Press Menu gt Settings gt Advanced Settings password admin 2 Press 4 or to scroll to Reset to Factory and then press the Enter soft key The LCD screen prompts Resetto factory settings Adwanced Settings rel yel fel fel yel fed tel ge ed tel el el el el el i Reset to factory settings 109 User Guide for the SIP T19P SIP T19 IP Phone 3 Press the OK softkey The LCD screen prompts Resetting Please Wait Re
106. to 3 parties including yourself in a conference call This is the default method of conference called Local Conference To setup a local conference call 1 Place a call to the first party 2 When the first party answers the call press the NewCall soft key to place a new call The active call is placed on hold 77 User Guide for the SIP T19P SIP T19 IP Phone too or the Send soft key 3 Enterthe number of the second party and press v A XS 4 Whenthesecond party answers the call you can consult with him or her before adding to the conference 5 Press the Conf soft key again to join all parties in the conference You can press the Hold soft key to place the conference on hold You can press the Split soft key to split the conference call into two individual calls To drop the conference call press the Cancel soft key Network Conference 78 You can use network conference on the SIP T19P SIP T19 IP phone to conduct a conference with multiple participants This feature allows you to perform the following e Join two calls together into a conference call e Invite another party into an active conference call To use this feature contact your system administrator for the network conference URI in advance To configure network conference via web user interface 1 Click on Account gt Advanced 2 Select Network Conference from the pull down list of Conference Type Basic Call Fe
107. ucts can be downloaded online http www yealink com GPLOpenSource aspx BaselnfoCateld 293 amp NewsC ateld 293 amp Cateld 293 About This Guide About This Guide Thank you for choosing the SIP T19P SIP T19 IP phone exquisitely designed to provide business telephony features such as Call Hold Call Transfer Multicast Paging and Conference over an IP network The difference between the SIP T19P and SIP 119 IP phone is that the former supports PoE while the latter does not This guide provides everything you needto quickly use your new phone First verify with your system administrator that the IP network is ready for phone configuration Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP T19P SIP T19 IP phone If this is your first time Using the SIP T19P SIP T19 IP phone we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide available online http www yealink com SupportDownloadfiles_detail aspx Cateld 334 amp flag 142 Note Shared Line Network Directory Network Call Log Call Park and Automatic Call Distribution features are disabled for IP phones in neutral firmware which are designed for BroadWorks environment Please contact your system administrator for more information In This Guide Topics provided in this guide include e Chapter1 Overview e Chapter2 Getting Started e Chapter3 Customizing Your Phone
108. umbers Yealink las Forward amp DND General Information Audio Intercom Transfer Call Pickup Remote Control Phone Lock ACD SMS Action URL Power LED Account Network Forward Always Forward Target On Code Off Code Busy Forward Target On Code Off Code No Answer Forward After Ring Time 0 120s Target On Code Off Code pip DND Emergency Enable DND Authorized Numbers 123 DND Status On DND On Code DND Off Code 4 Click Confirm to accept the change ar Out Directory Security NOTE Forward This feature allows you to forward an incoming call to another phone number Target The number to which the incoming calls will be forwarded On Code The code that will be sent to PBX when it is switched On Off Code The code that will be sent to PBX when it is switched Off When DND is enabled on the phone the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field DND authorized number is configurable via web user interface only Call Forward 72 You can configure your phone to forward incoming calls to another party by the static forwarding You can also forward calls while your phone is ringing referto the dynamic forwarding Static Forwarding Three types of static forwarding e Always Forward Incoming calls are immediately forwarded e Busy Forward Incoming calls are immediately forwarded if the phone is b
109. use this key feature to access the group in the local directory quickly For more information refer to Local Directory on page 31 Customizing Your Phone Dependencies pe Local Group Line the group you want to access Usage Press the programmable key to access the group specified in the Line field XML Directory You can use this key feature to access the corporate directory quickly For more information refer to Remote Phone Book on page 41 Dependencies yoe XML Directory Usage Press the programmable key to access the corporate directory quickly XML Group You can use this key feature to access the remote group in the corporate directory quickly You should configure remote phone book in advance For more information refer to Remote Phone Book on page 41 Dependencies pe XML Group Line the remote group you want to access if the remote phone book is configured Usage Press the programmable key to access the remote group specifiedin the Line field XML Browser You can use this key feature to access the XML browser quickly The XML browser allows you to create custom services which meet your functional requirements on the server You can customize practical applications such as weather report stock information Google search etc Dependencies ype XML Browser Value the access URL for xml browser Usage Press the programmable key to access the XML browser specified in the Value field SMS Y
110. user interface 1 Press Menu gt Settings gt Basic Settings gt Contrast 2 Press Q or gt or the Switch soft key to increase or decrease the intensity of contrast The default contrast levelis 6 ontrast Setting 1 Contrast Switgh 3 Pressthe Save soft key to accept the change or the Back soft key to cancel Contrast is configurable via web user interface at the path Settings gt Preference 19 User Guide for the SIP T19P SIP T19 IP Phone Language The default language of the phone user interface is English The phone will detect and use the same language as which of your web browser for the web user interface If the language of your web browser Is not supported by the phone the web user interface will use English You can change the language for the phone user interface and the web user interface respectively Note Not all of the supported languages are available for selection The available languages depend on the language packs currently loaded to the IP phone Please contact your system administrator for more information onthe available languages of your new phone To change the language for the phone user interface 1 Press Menu gt Settings gt Basic Settings gt Language 2 Press gt or to select the desired language 2 fate Pay Chinese Si 3 44 co tr Chinese Tr 3 Pressthe Save soft key to accept the change Text displayed on the LCD screen will change to the
111. usy e No Answer Forward Incoming calls are forwarded if not answered after a period of time Basic Call Features To enable call forward via phone user interface 1 Press Menu gt Features gt Call Forward 2 Press 4 or to select the desired forwarding type and then press the Enter soft key 3 Depending on your selection a If you select Always Forward 1 Press lt or gt Or the Switch soft key to select Enable from the Always field L Always Switgh Enter the destination number you want to forward all incoming calls to in the Forward to field Optional Enter the always forward on code or off code respectively in the On Code or Off Code field b If you select Busy Forward 1 Press lt or gt Or the Switch soft key to select Enable from the Busy field 1 Busy Sitch Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field Optional Enterthe busy forward on code or off code respectively in the On Code or Off Code field 13 User Guide for the SIP T19P SIP T19 IP Phone Note 74 c If you select No Answer Forward 1 Press lt or gt Or the Switch soft key to select Enable from the No Answer field Oo Answer Forward 1 No Answer Siltioh 2 Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field 3 Press
112. vanced 2 Select 6 from the pull down list of System Log Level The default system log levelis 3 3 Click Confirmto accept the change The web user interface prompts Do you want to restart your machine The configuration will take effect after reboot 4 Click OK to reboot the phone After the IP phone finishes reboot the system log levelis set as 6 the debug level 5 Mark the Local radio box in the Export System Log field Log Out Yealink n Status Account Network DSSKey Features Preference Export or Import Configuration NOTE Import Export Settings Directory Security Time amp Date Configuration The configuration parameters Upgrade for administrator Pcap Feature Start Auto Provision i Export System Log Local Server G Configuration Export Dial Plan System Log Level Ge Voice Ring Tones Softkey Layout TRO69 6 Click Export to open file download window and then save the file to your local system You can also export the system log to a syslog server Contact your system administrator for more information It is recommended you reset the system log level to 3 after you have the syslog file provided How to export import phone configurations We may need you to provide the phone configurations to help analyze your problem In some instance you may need to import configurations to the phone 107 User Guide for the SIP T1
113. vanced Settings password admin gt Network gt WAN Port Press v to select IPv 6 and press the Enter soft key Press to select Static IPv6 Client and press the Enter soft key Enter the desired values in the IPv6 IPv6 Prefix IPv6 Gateway IPv6 Pri DNS and IPv Sec DNS fields respectively tatic IP wh Client 1 IPwe 200S 1 1 1i iz Press the Save soft key to accept the change or the Back soft key to cancel If you are using an xDSL modem for IPv4 network connection you can connect your phone to the Internet via PPPoE mode Set the WAN port as a PPPoE port The PPPoE port will perform a PPP negotiation to obtain the IP address Contact your system administrator for the PPPoE user name and password To configure PPPoE via phone user interface 1 Press Menu gt Settings gt Advanced Settings password admin gt Network gt WAN Port Press v to select IPv4 and press the Enter soft key Press to select PPPoE IP Client and press the Enter soft key PPPoE IF Client 1 oe ol User Getting Started 4 Enterthe username and password in the corresponding fields 5 Pressthe Save soft key to accept the change or the Back soft key to cancel Note Wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance For more information on these parameters contact your system administrator Registration Generally your phone will be
114. ves a text message or voice mail The phone is ringing Fast flashing green 300ms The call is mute Off The phone is powered off The above introduces the default LED status The status of the power indicator LED is configurable via web user interface For more information refer to Yealink_ S P T2xP_and_SI P T719P_IP_Phone_Family_Administrator_ Guide User Interfaces Two ways to customize configurations of your SIP 19P SIP T19 IP phone e The user interface on the IP phone e The user interface ina web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface which allows the user to execute allcall operation tasks and basic configuration changes directly on the phone In addition you can use the web user interface to access all configuration settings In many cases either the phone user interface and or the web user interface interchangeably However in some cases it is only possible to use one or the other interface to operate the phone and change settings Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface The Advanced Settings option is only accessible to the administrator and the default administrator password is admin case sensitive For more information on customizing your phone with the available options from the phone user interface refer to Customizing Your Phone on page 19 Overview Web

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