Grandstream Networks GXP2020EXT IP add-on module
Contents
1. stream Innovative IP Voice amp Video Grandstream Networks User Manual Grandstream Networks Inc www grandstream com a Innovative I GXP2200EXT User Manual Index GNU GPL 11222 3 dupijicclsocmM 4 FIRMWARE VERSION 1 0 0 14 0000000000000 4 WELCOME 5 PRODUCT 6 FEATURE 5 5 000000000000 er igaceaea aaa 6 GXP2200EXT TECHNICAL 5 6 8 EQUIPMENT 2 2 00000000000000 8 CONNECTING GXP2200EXT TO 2200 21120201000000000000 8 SAFETY 5 0000000000000 annaa aAA ALAARA ALEAR LARREA ALAARA A nnana ananena 9 ar ET E E E NE EE EE EE AAEN ENE E EENE NE EE 9 GETTING TO KNOW GXP2200EXT2. 1 s MPK ID is changed from 1 to 5 users will see the configuration saved on MPK 5 This field displays the configured eventlist URI for the account if Eventlist BLF is used Note This field is for display ONLY The eventlist URI for each account can be configured under web GUI gt Advanced Settings gt MPK General Settings Configure the display format for the multi purpose keys Users could select display Phonebook Name UserlD or UserlD Phonebook GXP2200EXT USER MANUAL Page 20 of 26 C istan Innovative IP Voice amp Video Name The Phonebook Name is the name saved in GXP2200 Contacts AN Note To configure BLF Call Pickup Prefix and Eventlist URI please go to GXP2200 web GUI gt Advanced Settings gt MPK General Settings FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 21 of 26 CC istan Innovative IP Voice amp Video UPGRADING THE GXP2200EXT The GXP2200EXT uses different number to identify the firmware version from GXP2200 However the firmware image is built in with the GXP2200 and there is no separate firmware file to be downloaded for GXP2200EXT To upgrade the GXP2200EXT install and connect the GXP2200EXT to the GXP2200 make sure GXP2200 is booted up successfully When the connected GXP2200EXT boots up it will retrieve firmware image from the host GXP2200 and start upgrading process if new firmware image is presented FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 22
3. 14 GXP2200EXT USER MANUAL Page 12 of 26 Essen innova tive IP Voice Use Left Right in switch to different Page Figure 6 GXP2200EXT Diagnostic Mode GXP2200EXT MPK Display Each GXP2200EXT board can have 2 pages It allows user to display up to 40 MPKs Users can use LEFT or RIGHT key to switch between pages Page 1 displays MPKs from 1 to 20 page 2 displays MPKs from 21 to 40 There are two types of page on the GXP2200EXT MPK display Type 1 Basic MPK Info In this type all the configured MPKs will display in the configured order Type 2 Active MPK Info In this type only the active MPKs blinking in red will display AN Note The MPK is considered as active if the MPK LED is blinking in red After the GXP2200EXT boots up the Basic MPK Info page will be displayed by default If any of the MPK status is changed to active blinking in red the Active MPK Info page will be automatically opened FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 13 of 26 istan innovative IP Voice amp Video Users could also press LEFT or RIGHT key to manually switch to Active MPK Info page when there is active MPK 1 Under Basic MPK Info page MPK 1 20 by pressing RIGHT key repeatedly users will switch among the following pages Basic MPK Info Page MPK 21 40 gt Active MPK Info Page gt Basic MPK Info Page MPK 1 20 2 Under Basic MPK Info page MPK 1 20 by pressing LEFT key repeatedly us
4. x 32mm Weight 0 38kg FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 6 of 26 Temperature and Humidity 32 104 F 0 40 C 10 90 non condensing Compliance FCC CE C Tick FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 7 of 26 C se Innovative IP Voice amp Video INSTALLATION EQUIPMENT PACKAGING Table 2 GXP2200EXT EQUIPMENT PACKAGING Main Case Yes 1 GXP2200EXT Stand Yes 1 RJ11 RJ11 Cable Yes 1 Connector Plate Yes 1 Screws Yes 4 Quick Installation Guide Yes 1 CONNECTING GXP2200EXT TO GXP2200 Figure 2 GXP2200EXT Connected to GXP2200 Back View To connect the GXP2200EXT to GXP2200 follow the steps below 1 On the back of GXP2200 and the GXP2200EXT there are slots for connector plate Attach the connector plate between the slots for GXP2200 and the GXP2200EXT Apply the screws provided and securely tighten them in Connect the GXP2200EXT to GXP2200 via the EXT port using the RJ11 RJ11 cable provided Install the stand on GXP2200 and the GXP2200EXT Power up the GXP2200 The GXP2200EXT will show the booting up screen with version information and connecting status FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 8 of 26 C istan Innovative IP Voice amp Video 6 After successfully booting up the GXP2200EXT will stay in idle Press and hold the LEFT key for 3 to 5 seconds to check the version information and status AN Note The GXP2200EXT is
5. 00 23 Figure 12 GXP2200 LCD Factory 24 Figure 13 GXP2200EXT LCD Confirm Factory 24 Figure 14 GXP2200 Web GUI Confirm Factory 25 FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 2 of 26 C istan Innovative IP Voice amp Video GNU GPL INFORMATION GXP2200EXT firmware contains third party software licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream web site from http www grandstream com support fag gnu FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 3 of 26 CC istan Innovative IP Voice amp Video CHANGE LOG This section documents significant changes from previous versions of GXP2200EXT user manuals Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here FIRMWARE VERSION 1 0 0 14 e This is the initial version The corresponding GXP2200 firmware version is 1 0 3 6 FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 4 of 26 CC istan Innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream GXP2200EXT Expansion module for GXP2200 GXP2200EXT delivers ad
6. VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 18 of 26 C istan Innovative IP Voice amp Video 2 configure the select an and an editing window will be displayed x Key Mode Busy Lamp Field Account 6004 UserID 6008 MPK ID Add Edit Figure 10 GXP2200EXT MPK Editing Window Enter the necessary information for Key Mode Account Name and UserlD If users would like to use eventlist BLF the eventlist URI needs to be configured under web GUI gt Advanced Settings gt MPK General Settings first 4 Click on Add button to add the MPK configuration To modify the MPK configuration after your modification click on Edit button to save the changes To switch between page 1 and page 2 click on Previous and Next buttons To adjust the MPK display order select an MPK and then click on Up or Down button To delete MPK select an MPK and then click on More button gt Delete button o N o Submit the configuration by pressing the Save button on the bottom of the web page The configured MPK will show in the GXP2200EXT LCD The definition for the settings in this page can be seen in the table below Table 7 GXP2200EXT WEB GUI SETTINGS Key Mode Assigns a function to the Multi Purpose Key on the GXP2200EXT The key mode options are e Speed Dial Press to dial the extension configured in UserID field e Busy Lamp Field BLF FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 19
7. an additional accessory for the GXP2200 and is not included in the GXP2200 box SAFETY COMPLIANCES The GXP2200EXT complies with FCC CE C Tick WARRANTY If the GXP2200EXT was purchased from a reseller please contact the company where the phone was purchased for replacement repair or refund If the phone was purchased directly from Grandstream contact the Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before the product is returned Grandstream reserves the right to remedy warranty policy without prior notification FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 9 of 26 C istan Innovative IP Voice amp Video GETTING TO KNOW GXP2200EXT USING THE GXP2200EXT KEYS The following figure shows the buttons on GXP2200EXT GRANDSTREAM Multi Purpose Keys Left Right Figure 3 GXP2200EXT Keys Table 3 GXP2200EXT KEYS OPERATION Multi Purpose Keys Press to use the assigned function as configured on GXP2200 Press to switch page if there is MPK configured in the second page Left Press and hold the LEFT key for 3 to 5 seconds to check the GXP2200EXT version and status press any key to exit Right Press to switch page if there is MPK configured in the second page FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 10 of 26 istan innovative IP Voice amp Video Press and hold the LEFT and RIGHT keys at the same time for 3 to 5 Left Right seconds
8. ceseeeseaeaaeeeeess 8 Table 3 GXP2200EXT KEYS OPERATION ra cee x entr toco 10 Table4 GXP2200EXT LOD ICON 15 Table 5 GXP2200EXT Multi Purpose Key 15 Table 6 GXP2200EXT RIGA BUN OM LED uero eain cen themes xir 16 Table 7 GXBP2200EXT WEB GUI SETTINGS atate totu nuege eet S Un oak 19 Table of Figures GXP2200EXT User manual GXP2200EXT 4 Module Front View 2 20000 0 000100000 6 GXP2200EXT Connected to GXP2200 Back 8 GXP2200EXT I M 10 GXP2200EXT Status When Booting 11 GXP2200EXT Status and Version INfO cccccecccccccssecceeeeeeeeceeeeeeeeceeeseuseceeeseeaeeeesseuaeeeessaneeeees 12 QGXP2200EXT Diagnostic ModE iuo renta rans enel ens y pb ber aera E er ae pert etnies 13 GXP2200EXT Active Info Page and Basic Info 14 GXP2200 Main Screen IP 0 17 GXP2200 Extension Board Configuration GXP2200 Web 18 Figure 10 GXP2200EXT Editing 19 Figure 11 GXP2200 LCD gt Diagnosis for 22
9. contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream GXP2200EXT it will be sure to bring convenience and color to both your business and personal life Android is a trademark of Google Inc FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 26 of 26
10. ditional functionality versatility and flexibility to Grandstream GXP2200 enterprise IP phone The GXP2200EXT module features a large 128x384 graphic LCD and 20 programmable buttons each with dual color LED In addition it allows up to 40 extensions per module by using the 2 page switch keys and up to 160 buttons when 4 extension modules are daisy chained together The GXP2200EXT module is connected powered and controlled by the GXP2200 providing the benefits of the additional keys instantly The GXP2200EXT supports the traditional call features on each of its programmable buttons including BLA bridged line appearance SCA shared call appearance BLF busy lamp field standard or eventlist Call Park Pick up Speed Dial Presence Intercom and conference transfer forward The GXP2200EXT is the ideal solution for offices that manage high call volumes or an office receptionist By using the GXP2200EXT the telephone attendant can ensure maximum office productivity by efficiently monitoring and dispatching multiple incoming calls This user manual is designed to help you understand how to configure and manage the GXP2200EXT Besides demonstrating how to install this unit with ease this manual will explain how to fully utilize the GXP2200EXT s features to provide users benefits of the additional keys A Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as d
11. e Key LED Color LED Status Description The monitored number is in idle Flashing The monitored number is ringing sid Themonitorednumberisbusy 00000 The MPK is not configured or the selected Mode is not using LED for indication FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 15 of 26 Innovative I Table 6 GXP2200EXT Left Right Button LED Color LED Status Description The next or previous page is Basic MPK Info page non idle state The next or previous page is Active MPK Info page Flashing The next or previous page is Basic MPK Info page with at least one MPK in FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 16 of 26 ndstream innovative IP Voice amp Video CONFIGURING THE GXP2200EXT After the GXP2200EXT is successfully connected to the GXP2200 the GXP2200EXT can be configured via the host GXP2200 s web GUI CONFIGURING VIA GXP2200 WEB GUI ACCESSING GXP2200 WEB GUI The GXP2200 Web GUI URL is http Phone IP Address where the Phone IP Address is the IP address d isplayed on the GXP2200 desktop To access the GXP2200 Web GUI Connect the computer to the same network as the GXP2200 Make sure the GXP2200 is turned on and shows its IP address on the desktop Open a Web browser on your computer Enter the IP address in the address bar of the browser Enter the administrator s login and password to access the Web Configuration Men
12. ers will switch among the following pages Active MPK Info Page gt Basic MPK Info Page MPK 21 40 gt Basic MPK Info Page MPK 1 20 Active L Mick 32302 Nancy 123 1231231 22323 2 1321313213 1 0 Press RIGHT key gt 1 20 Mick 32302 Nancy 123 1231231 gt 22323 210 1321313213 Nancy Test account e 2132132132 12312334144 23231 123123134 9808 Figure 7 GXP2200EXT Active MPK Info Page and Basic MPK Info Page The following table describes the icons used on the GXP2200EXT LCD FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 14 of 26 ndstream innovative IP Voice amp Video Table 4 GXP2200EXT LCD ICONS Previous page Page type Basic MPK Info Next page Page type Basic MPK Info Previous page Page type Active MPK Info Next page Page type Active MPK Info MPK Mode Speed Dial MPK Mode Busy Lamp Field BLF MPK Mode Call Redirection MPK Mode Intercom MPK Mode Speed dial via active account MPK Mode Dial DTMF GXP2200 Account status Available GXP2200 Account status Busy GXP2200 Account status Not available GXP2200 Account status Off line GXP2200 Account status Unknown USING THE GXP2200EXT LED Please refer to the following 2 tables for Multi Purpose Key LED indication and LEFT RIGHT key LED indication on the GXP2200EXT Table 5 GXP2200EXT Multi Purpos
13. etailed by this User Manual could void your manufacturer warranty This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com support Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 5 of 26 ndstream innovative IP Voice amp Video PRODUCT OVERVIEW FEATURE HIGHTLIGHTS Large 128x384 graphic LCD providing feature rich graphics 20 programmable buttons per module 2 pages switch keys which allows up to 40 extensions per extension module e Busy Lamp Field BLF e Speed dial for each line Daisy chain 4 modules for up to 160 programmable buttons Conference call transfer forward pickup Figure 1 GXP2200EXT 4 Module Front View GXP2200EXT TECHNICAL SPECIFICATIONS Table 1 GXP2200EXT TECHNICAL SPECIFICATIONS ines 20 Up to 40 with 2 page switch keys or up to 160 with 4 i daisy chained modules Compatible Grandstream IP Phones 2200 Local feature rich GUI with animation driven from the host Feature Support GXP2200 phone Multiple line call appearances Power The expansion modules are powered by the host phone Firmware Upgrades Delivered by the host phone Dimensions L x W x H 206mm x 117mm
14. of 26 Account Name UserID MPK ID Event List URI Display Format FIRMWARE VERSION 1 0 0 14 m Innovative Monitor the extension status as configured in UserID field e Call Transfer Transfer the current active call to the extension configured in UserlD field e Call Intercom Intercom paging to the extension configured in field e Speed Dial via Active Account Similar to Speed Dial but it will dial based on the current active account For example if the phone is offhook and account 2 is active it will call the configured extension using account 2 Dial Dial the DTMF digits filled in UserID field during the call e Eventlist BLF Similar to the BLF option but in this mode the PBX collects the information from the phones and sends it out in one single SIP NOTIFY message The PBX server has to support this feature When selected eventlist URI needs to be filled out under web GUI gt Advanced Settings gt MPK General Settings e Call Park Enter the UserID as the call park pickup extension provided from the PBX server to park or pick up the call The PBX server has to support this feature Select the SIP Account used for the multi purpose keys Configure the display name for the multi purpose key Configure the UserID for the corresponding multi purpose key mode This identifies the MPK ID x for MPK x The default number is from 1 160 for 160 MPKs in 4 GXP2200EXT boards For example if MPK
15. of 26 ndstream innovative IP Voice amp Video FACTORY FUNCTIONS AND RESET FACTORY FUNCTIONS GXP2200EXT factory functions can be done via GXP2200 LCD To check the GXP2200EXT connection and LED status on the GXP2200 LCD open the onscreen MENU gt Diagnosis gt BLF Expansion Board Diagnosist The screen will show if the expansion board is connected or disconnected Tap on LED test buttons to perform the LED diagnosis on the GXP2200EXT Expansion board connected LED RED LED GREEN Figure 11 GXP2200 LCD gt Diagnosis for GXP2200EXT RESTORE TO FACTORY DEFAULT VIA LCD MENU AN Warning Restoring the Factory Default Settings will delete all configuration information on the phone Please backup or print all the settings before you restore to the factory default settings Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider The GXP2200EXT can be reset via GXP2200 when the factory reset is performed on GXP2200 There are two methods to restore the GXP2200EXT to the factory default settings FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 23 of 26 ndstream innovative IP Voice amp Video 1 On GXP2200 idle screen press MENU button and tap on Settings Or go to MENU gt Settings 2 Advanced Settings gt Factory Reset the following figure will show Factory Reset 3 33 PM The phone will restart to
16. reset to factory settings Factory Reset Figure 12 GXP2200 LCD Factory Reset 3 Tapon Factory Reset button a confirmation message will show Tap on OK to confirm Factory Reset C 3 34 PM The phone will restart to reset to factory settings Do you want to reset to factory settings Figure 13 GXP2200EXT LCD Confirm Factory Reset FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 24 of 26 stream Innovative IP Voice amp Video RESTORE TO FACTORY DEFAULT VIA THE WEB GUI 1 Login GXP2200 Web GUI and go to Maintenance gt Upgrade page 2 Atthe bottom of the page click on the Reset button for Factory reset A dialog box will pop up 3 Click OK to restore the phone to factory settings GXP2200 Theme Reboot Enterprise Phone Administration Interface English gt Status Account Advanced Settings Maintenance Figure 14 GXP2200 Web GUI Confirm Factory Reset FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 25 of 26 andstream innovative IP Voice amp Video EXPERIENCING THE GXP2200EXT Please visit our website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to browse our product related documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please
17. rrr nnne ens 10 USING THE GXP2200EXT KEYS 0 000000 10 USING THE GXP2200 EXT 00000000000 nena naana anaana annat 11 USING THE 22 2200008008000000 nunnan nananana nanan annann aaen a nennen aana 15 CONFIGURING THE 2200 22 2 4 17 CONFIGURING VIA GXP2200 WEB 0200220 nnn nnrnnene 17 ACCESSING GXP2200 WEB QGUl cesses 17 CONFIGURING GXP2200EXT IN WEB 0600 00 00000000060 nnne 18 UPGRADING THE GXP2200ENXT 2 2 22 FACTORY FUNCTIONS AND RESET e eene eee 23 FACTORY 5 0000000000000000 AALLAR LARREA ALAARA LLALLA ALAARA a ananena 23 RESTORE TO FACTORY DEFAULT VIA LCD 23 RESTORE TO FACTORY DEFAULT VIA THE WEB 0 25 EXPERIENCING THE GXP2200EXT 2 1 26 FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 1 of 26 Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Table of Tables GXP2200EXT User Manual CC istan Innovative IP Voice amp Video Table 1 GXP2200EXT TECHNICAL nnns 6 Table 2 GXP2200EXT EQUIPMENT PACKAGING ccccccccssseeecceeeceeeeeececeeeseeeseseceeeeeseaee
18. to enter exit GXP2200EXT Diagnostic Mode USING THE GXP2200EXT LCD AN Note The figures displayed in this section are for demo purpose only The actual GXP2200EXT LCD display can be different GXP2200EXT Status Info The GXP2200EXT status info will be displayed in the following scenario 1 The GXP2200EXT is in booting process After the GXP2200EXT is powered up with backlight on users will see the connecting status with firmware version information Connecting Veron Prog 1000 Base 1 0 1 0 Core 1 0 21 Figure 4 GXP2200EXT Status When Booting Up FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 11 of 26 CC istan Innovative IP Voice amp Video 2 After the GXP2200EXT completely boots up users could press and hold the LEFT key for 3 to 5 seconds Then the GXP2200EXT status will show Press any key to return back to normal display Ready Versio Prog 1 0 0 0 Base 1010 Core 1 0 2 1 Figure 5 GXP2200EXT Status and Version Info GXP2200EXT Diagnostic Mode After the GXP2200EXT boots up press and hold LEFT and RIGHT keys at the same time for 3 to 5 seconds The Diagnostic mode screen will show on the GXP2200EXT LCD Under Diagnostic mode all the LED will light up in red Pressing each key will change the corresponding LED to green To exit diagnostic mode press and hold both LEFT and RIGHT keys for 3 to 5 seconds again The GXP2200EXT LCD will return to normal display FIRMWARE VERSION 1 0 0
19. u The default login name and password for the administrator are both admin The default login name for end users is user and the default user password is to 123 7 2 33 192 168 40 103 GXP2200 640 Figure 8 GXP2200 Main Screen IP Address FIRMWARE VERSION 1 0 0 14 GXP2200EXT USER MANUAL Page 17 of 26 Stream innovative IP Voice amp Video Note The computer has to be connected to the same sub network as the phone This can be easily done by connecting the computer to the same hub or switch as the phon In absence of a hub switch or free ports on the hub switch please connect the computer directly to the PC port on the back of the phone CONFIGURING GXP2200EXT MPK IN WEB GUI 1 In the GXP2200 web GUI go to Advanced Settings gt MPK EXT Settings see figure below GXP2200 EO Z B Theme Reboot Enterprise Phone Administration Interface English Status Account Advanced Settings Maintenance amp Call Features l 201 MPK ID Account Description Value MPK ID Video Settings MPK 1 Se Tone Generator MPK 2 4 MFE LCD Settings MPK 5 MPE EXT Settings MPK 6 MPKEXTz Settings 7 MPK8 MPK EXT3 Settings ind More MPK 11 MPK 12 MPK 13 MPK 14 MPK 15 MPK 16 MPK 17 MPK 18 MPK 19 MPK 20 Previous Next Display Format UserlD Phonebook Name 2 Save Cancel Figure 9 GXP2200 Extension Board Configuration via GXP2200 Web GUI FIRMWARE
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