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HP Compaq 15-h033sz

1. Spare part Description number 711903 002 Intel Core ib 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 713162 001 Intel Celeron 1000M 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 714657 001 65 W non PFC EM HP Smart AC adapter for use in China and India only 733476 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 731321 001 Intel Core i3 4000M 2 40 GHz processor 3 0 MB L3 cache dual core 37 W 740715 001 4 cell 41 Whr 2 8 Ah Li ion battery 741427 001 45 W non PFC non slim HP Smart AC adapter 746641 001 3 cell 31 Whr 2 8 Ah Li ion battery 747107 001 Antennas includes wireless antenna cables and transceivers 747108 001 Display enclosure for use on black HP 15 and Compaq 15 models 747109 001 Display enclosure for use on white HP 15 and Compaq 15 models 747110 001 Display enclosure for use on red HP 15 and and Compaq 15 models 15 models 747111 001 Display enclosure for use on gray HP 15 and Compaq 15 models 747112 001 Base enclosure 747113 001 Display bezel for use with HP 15 models 747114 001 Display bezel for use with Compaq 15 models 747115 001 Display cable includes display panel cable and webcam microphone cable 747116 001 Power connector cable 747117 001 Hard drive bracket 747118 001 Hard drive cable 747119 001 Optical drive connector 747120 001 Hinges left and right 747121 001 Display assembly 39 6 cm 15 6 in
2. Category Description Non touch Non touch Touch Touch UMA discrete UMA discrete Supports up to 16 GB of system RAM in the following Vv V Vv V configurations e 16384 MB total system memory 8192x2 not supported on a 32 bit operating system e 12288 MB total system memory 8192x1 4096x1 not supported on a 32 bit operating system e 8192 MB total system memory 8192x1 or 4096x2 e 6144 MB total system memory 4096 1 2048x1 not supported on a 32 bit operating system e _ 4096 MB total system memory 4096x1 or 2048x2 e 2048 MB total system memory 2048x1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and v v Vv v 7 0 mm 28 in thicknesses Customer accessible Serial ATA Supports the following hard drives Vv v V v e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm or 7 0 mm e 320 GB 5400 rpm 9 5 mm or 7 0 mm Optical drive Fixed Vv v V Vv Serial ATA 9 5 mm tray load DVD RW Double Layer SuperMulti V Vv V V Supports zero power optical drive Vv v V V Supports no optical drive option V Vv Audio video Single digital microphone v Vv V v HD audio v v v v Dual speakers Vv vV V V HP TrueVision HD webcam fixed no tilt with activity LED V V V vV 1280x720 by 30 frames per second Ethernet Integrated 10 100 network interface card NIC Vv v V Vv Integrated 10 100 1000 NIC HP 250 models Wireless Integrated wireless local area network WLAN options by way v
3. Spare part Description number 750195 151 Top cover with keyboard for use in blue HP 15 and Compaq 15 models in Greece 750195 171 Top cover with keyboard for use in blue HP 15 and Compaq 15 models in Saudi Arabia 750195 251 Top cover with keyboard for use in blue HP 15 and Compaq 15 models in Russia 750195 281 Top cover with keyboard for use in blue HP 15 and Compaq 15 models in Thailand 750195 AB1 Top cover with keyboard for use in blue models in Taiwan 750195 AD1 Top cover with keyboard for use in blue HP 15 and Compaq 15 models in South Korea 750195 B31 Top cover with keyboard for use in blue HP 15 and Compaq 15 models in international models 750195 DB1 Top cover with keyboard for use in blue HP 15 and Compaq 15 models in French Canada 750196 001 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in the United States 750196 151 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in Greece 750196 171 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in Saudi Arabia 750196 251 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in Russia 750196 281 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in Thailand 750196 AB1 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in Taiwan 750196 AD1 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in South Korea 750196 B31 Top cover with keyboard for use in pu
4. l i l l 92 Chapter 4 Removal and replacement procedures AMD processor and discrete graphics The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal materials are included with the fan heat sink assembly processor and system board spare part kits Intel Bay Trail processor and UMA graphics Component replacement procedures 93 e Thermal paste is used on the processor 1 and the heat sink section 2 that services it Intel processor and discrete graphics not Bay Trail 94 Chapter4 Removalandreplacement procedures e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermalpaste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it Intel processor and UMA graphics not Bay Trail Component replacement procedures 95 e Thermalpaste is used on the processor 1 and the heat sink section 2 that services it AMD processor with discrete graphics e Thermal paste is used on the processor 1 and the heat sink section 2 that services it 96 Chapter4 Removal and replacement procedures AMD processor with UMA graphics 1 e Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to reassemble and install the fan heat sink assembly Pro
5. 22 Release the tape 4 that secures the LCD panel to the display rear panel 24 Recycle the LCD panel and backlight 152 Chapter 14 Recycling Index A ACadapter 12 AC adapter spare part number 35 action keys identifying 18 antennas illustrated 32 removing 79 spare part number 36 audio product description 2 5 8 audio out headphone audio in microphone jack 12 B backup 135 backups 125 129 base enclosure illustrated 30 spare part number 36 battery illustrated 30 removing 49 spare part number 36 battery bay identifying 19 battery lock and unlock latch identifying 19 battery releaselatch 19 BIOS determining version 118 downloading an update 110 114 119 updating 109 113 118 Bluetooth label 22 boot order changing 133 changing HP Recovery Manager 128 bottom 22 buttons left TouchPad 15 power 17 right TouchPad 15 109 113 C cables service considerations 45 caps lock light identifying 16 card reader board removing 101 spare part number 28 chipset product description 1 4 7 components bottom 19 display 14 frontside 13 leftside 12 right side 11 top 15 computer major components illustrated 23 Computer Setup navigating and selecting 117 restoring factory settings 118 computer specifications 121 connector power 12 connectors service considerations 45 D deleted files restoring 126 132 display assembly illustrated 24 removing 50 71 spare part numbers 24 36
6. HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 255 G2 Notebook PC Maintenance and Service Guide Copyright 2013 2014 Hewlett Packard Development Company L P AMD and Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition June 2014 First Edition November 2013 Document Part Number 754407 002 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionali
7. c cec eee eee eee eee eee eese esee sees osse ses sesso ssa es sos eese so esses esses so seseu 45 Preliminary replacement requirements ccccsccsscsseesscssscssesssesssesseseessscsseessesaeesseesseseseseseseseseesesseesseesseeseesaes 45 IIl 45 Service considerati ns susceiseeeneen ee kuchen een een 45 Plastic parts 22 2 ana 45 Cables and connectors ws scssc ciscessseessescessesscsnvesessesecdecssedecsnsesacccaesccecsoasenocsenddaesttenrecdest es 45 TE een pen 46 ep nie hri anna nalen 46 Electrostatic discharge damage 20220020200220200nnnnnnnnnnnonnonnonsnnsnnnonnnnnnnnonnnnnnnnonsnnnnnn 46 Packaging and transporting guidelines eese 47 Component replacement procedures eese eese eee eene tn ne nn sts nnns etas etas sa seta sena seras nns t seta sensa snas 49 rua mec 49 Display subcomponents bezel webcam panel secececececeeeeeseseseseeeseseeeeeseseseceseeeeeeseeeeeeseees 50 sedens 56 o ea er Eee 57 WLAN bnc E 59 E nS M 61 T p cover keyboard leader tiges en ph ERO e RR INNEN EM OL RUE PRORA REGE rer 62 Power button board 69 TouchPad button board 0
8. e Verify the amount of free space on your backup storage device before you back up e You should back up o Before adding or changing software or hardware Before the computer is repaired or restored o On a regular schedule to be sure you have recent copies of personal information After you add many files for example if you saved videos from a birthday party o Before using antivirus software to remove a malicious program After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 2 Select Start gt Control Panel gt System and Security gt Backup and Restore Follow the on screen instructions to schedule and create a backup Eyf NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information To restore see Restoring specific files using Windows Backup and Restore on page 132 Creating backups 131 Restore and recovery Restoring to a previous system restore point Sometimes inst
9. 2 MB cache 7 5 W Intel Celeron N2820 processor 2 13 GHz 1 MB cache 7 5 W Intel Celeron N2815 processor 2 13 GHz 1 MB cache 7 5 W Intel Celeron N2810 processor 2 0 GHz 1 MB cache 7 5 W Chipset Bay Trail Graphics UMA graphics Intel HD graphics lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt S Panel 39 6 cm 15 6 in high definition HD light emitting diode LED SVA BrightView 1366x768 display typical brightness 200 nits Chapter 1 Product description Category Description Touchscreen 39 6 cm 15 6 in high definition HD light emitting diode LED SVA AntiGlare 1366x768 display typical brightness 200 nits Supports 16 9 ultra wide aspect ratio Non touch UMA Touch UMA v Supports LVDS Memory 1 customer accessible upgradable memory module slots Supports dual channel memory DDR3L 1600 MHz Hard drives Supports up to 8 GB of system RAM in the following configurations e 8192 MBtotal system memory 8192x1 e 4096 MB total system memory 4096x1 e 2048 MB total system memory 2048x1 Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses Customer accessible Serial ATA Supports the following hard drives e 1 TB 5400 rpm 9 5 mm 750 GB 5400 rpm 9 5 mm 500 GB 5400 rpm 9 5 mm or 7
10. 71 display assembly subcomponents illustrated 31 removing 50 71 display bezel illustrated 31 removing 50 74 spare part number 36 display cable illustrated 32 removing 77 78 spare part number 36 display enclosure illustrated 32 removing 79 spare part number 36 42 71 display panel illustrated 31 product description removing 53 77 78 spare part number 36 41 display specifications 122 DVD RW SuperMulti DL Drive specifications 124 1 4 8 E electrostatic discharge 46 equipment guidelines 48 esc key identifying 18 Ethernet product description 2 5 8 external media cards 3 6 9 external monitor port identifying 12 F fan heat sink assembly illustrated 28 removing 90 spare part number 40 fn key identifying 18 G graphics product description grounding guidelines 46 guidelines equipment 48 grounding 46 packaging 47 transporting 47 workstation 47 1 4 7 H hard drive illustrated 30 32 precautions 46 product description 2 5 8 removing 81 spare part number 35 specifications 123 Hard drive bracket illustrated 32 spare part number 36 hard drive bracket removing 82 hard drive connector illustrated 30 removing 106 hard drivelight 11 HDMI port identifying 12 hinges illustrated 32 removing 53 77 78 spare part number 36 HP PC Hardware Diagnostics UEFI downloading 111 using 111 HP Recovery Manager 132 correcting boot problems 128 starting 127 HP Recovery media
11. WLAN module see WLAN module on page 59 Hard drive see Hard drive on page 81 Top cover see Top cover keyboard on page 62 USB board see USB board on page 80 Display assembly see Display assembly on page 71 System board see System board on page 85 Remove the weight 1 Remove the two Phillips PM2 5x6 5 screws 1 that secure the weight to the computer 2 Remove the weight from the computer 2 Reverse this procedure to install the weight 108 Chapter4 Removaland replacement procedures 5 UsingSetup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 BY NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme
12. plastic parts service considerations 45 Plastics Kit illustrated 33 spare part number 36 pointing device 3 6 9 ports external monitor 12 HDMI 12 product description 3 6 9 USB2 0 11 USB3 0 12 power button 17 identifying 17 power button board illustrated 28 removing 69 spare partnumber 36 power connector cable illustrated 28 removing 99 spare partnumber 36 power connector identifying 12 power cord requirements for all countries 143 requirements for specific countries and regions 144 set requirements 143 spare part number 35 power lights identifying 11 power requirements 3 6 9 processor illustrated 30 product description removing 97 spare part number 35 product description audio 2 5 8 chipset 1 4 7 display panel 1 4 8 Ethernet 2 5 8 external media cards 3 6 9 graphics 1 4 7 hard drive 2 5 8 keyboard 3 6 9 memory module 1 5 8 microphone 2 5 8 operatingsystem 4 6 10 opticaldrive 2 5 8 pointing device 3 6 9 ports 3 6 9 power requirements 3 6 9 processor 1 4 7 productname 1 4 7 security 4 6 10 serviceability 4 7 10 video 2 5 8 wireless 2 5 9 product name 1 4 7 product name and number computer 20 1 4 7 R recovering from the recovery discs 133 recovering the originalsystem 132 recovery 132 135 discs 125 128 HP Recovery Manager media 128 options 126 starting 127 supported discs 125 system 127 USB flash drive 128 using HP Recovery media 126 recovery discs 129 recovery media 1
13. 0 mm 320 GB 5400 rpm 9 5 mm or 7 0 mm Optical drive Fixed Serial ATA 9 5 mm tray load DVD RW Double Layer SuperMulti Supports zero power optical drive Supports no optical drive option Audio video Single digital microphone HD audio Dual speakers HP TrueVision HD webcam fixed no tilt with activity LED 1280x720 by 30 frames per second lt lt I lt lt lt S lt eyes lt lt I lt lt lt lt Ethernet Integrated 10 100 network interface card NIC a 2 Wireless Integrated wireless local area network WLAN options by way of wireless module One or two WLAN antennas built into display assembly Compatible with Miracast certified devices For Win8 1 except Intel Pentium and Celeron Intel Bay Trail chipset models 5 6 Category Description Non touch UMA Touch UMA Support for the following WLAN formats Vv vV e Realtek RTL8188EE 802 11bgn 1x1 Wi Fi Adapter e Qualcomm Atheros AR9485 802 11bgn 1x1 Wi Fi Adapter e Ralink RT3290LE 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter e QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter External media HP Multi Format Digital Media Reader Vv v card Support SD SDHC SDXC Push Push Insertion Removal Ports AC Smart Pin adapter plug Vv v Headphone microphone in combo jack Vv v HDMI version 1 4 supporting 1920 1200 60Hz Vv v RJ 45 Ethernet includes link and act
14. 118 Upd tingthe BIOS e EE 118 Determining the BIOS version c ccsccsscssscsseescessessseseessesseeseeseesseeseeseeessesaeessesseeeeectesseeaseesseass 118 Downloading a BIOS update ureauesnsesnnesenensnsnnnnnnnnonnnnnnonnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnn 119 Using Advanced System Diagnostics ccssccssssessecssecessecesssesseeesceesseseseeseseessseseseesesteeseeseseeesssesseeeseeesseeess 119 6 1114 i 8 1 ste n 121 Computer specifications 2uu2z22u0200020020nnnnnnnnnnnnnnnnnnnnnnennnnnnennnnnnnnnnnnnnsnnnnnnnnnnnnnnnnnnnsnnnnnnsnnnnnnnnnnnnnnnnennnsnnsnnnsnnenen 121 39 6 cm 15 6 in display specifications ccscsscscssessssessesessesessessssessesessessesessesescesessessesesseaesseseeseeeaeseeaeees 122 Hard drive specifications 5 2 erre an nee nik inalesnlieitintlnde 123 DVD RW SuperMulti DL Drive specifications ccsscessesssssscsccssscssessscesesssecsecseecseeseesseeseeesseseeessesseessesseeaes 124 9 Backing up restoring and recovering in Windows 8 2 0uu00000000000000000nnnnnnnnnnannnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnne 125 Creating recovery media and backups scsscsssesscessesssesscssesscesscseessesseesseeseesesessecseesecsesseesseeaessueeaeeeneeass 125 Creating HP Recovery media eese seeeeee eene eneen nnns nnns nasienia so saosin reenen iiiaio serei 125 Restore and recovery a e OR d ace
15. 15 models in Greece 747143 161 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Latin America 747143 171 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Saudi Arabia 747143 251 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Russia Sequential part number listing 39 Spare part Description number 747143 A41 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Belgium 747143 B31 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in the Netherlands 747143 BG1 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Switzerland 747143 DB1 Top cover with keyboard for use in gray HP 15 and Compaq 15 in French Canada 747143 DH1 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Denmark Finland and Norway 747144 001 Webcam microphone module 747148 001 System board for use only with computer models without Windows 8 and equipped with an AMD A4 5000 processor and UMA graphics includes replacement thermal materials 747148 501 System board for use only with computer models with Windows 8 Standard and equipped with an AMD A4 5000 processor and UMA graphics includes replacement thermal materials 747149 001 System board for use only with computer models without Windows 8 and equipped with an AMD E1 2100 processor and UMA graphics includes replacement thermal materials 747149 501 System board for u
16. 40 GHz 2 0 MB L3 cache 700628 001 Intel Celeron 1000M processor 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 713162 001 14 Hard drive connector 747118 001 15 Hard drive SATA does not include bracket NOTE The hard drive bracket is available using spare part number 747117 001 1 GB 5400 rpm 2 5 in 676521 005 750 GB 5400 rpm 2 5 in 634250 005 500 GB 5400 rpm 669299 005 320 GB 5400 rpm 2 5 in for use only in HP 250 models 622643 005 16 Speakers includes left and right speakers and cable 747135 001 17 Battery 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31 Whr 2 8 Ah Li ion battery 746641 001 18 Base enclosure 747112 001 19 Optical drive DVD RW Double Layer SuperMulti 747125 001 20 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 733476 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 21 Service door 747130 001 Chapter 3 Illustrated parts catalog Item Component NOTE Included in the Plastics Kit Spare part number Display assembly subcomponents Item Component Spare part number 1 Display bezel includes Mylar screw covers For use with HP 15 models 747113 001 For use with Compaq 15 models 747114 001 For use with HP 250 and HP 255 models 749553 001 2 Webcam microphone module 74714
17. 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 5X DVD RAM 2 700 KB sec 6 750 KB sec Transfer mode Multiword DMA Mode Startup time lt 15 seconds Stop time 124 Chapter8 Specifications lt 6 seconds 9 Backingup restoring and recovering in Windows 8 This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system Creating recovery media and backups 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Crea
18. If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Service door see Service door on page 56 e Top cover see Top cover keyboard on page 62 Remove the optical drive connector 1 Disconnect the cable from the system board 1 2 Insert a tool to pry up on each side of the connector 2 and push up to disengage it 3 Remove the optical drive connector from the computer 3 Reverse this procedure to install the optical drive connector 84 Chapter4 Removal and replacement procedures System board BY NOTE The system board spare part kit includes replacement thermal materials BY NOTE Intel models come with removable processors AMD models come with processors soldered to the system board that cannot be removed or replaced Description Spare part number System boards for use in models with Intel processors e UMA graphics Intel HM86 chipset without Windows 8 747136 001 e UMA graphics Intel HM86 chipset Windows 8 Standard 747136 501 e UMA graphics In
19. PSP RE ANE TE NE aan nen an ere ERES ONU UN NE TO 11 Right Side lern 11 Lef ode sssi 12 FON sess A EEE E A E A E E E E E A E M 13 BIE Play 2 2 era A E E E EE EEE 14 MO EEE EE AETA TEURER TE TEE E A E E EET E EA 15 MOUGH PAG AEA ET E E E E EAEE E vectenvasstensededeceussesnoseeveosuedss 15 Light en E M 16 su Peena E e E T E E E E E E E E EE 17 E EE T E A E E E A 18 BOUt E eheree 19 EE 01 U EE ER A E A E S E A LOI AEE 20 3 Wustrated parlseatalas nun aba 23 Computer major components euusssusssnnensnsnsnnennnnnnnnnnnnnnnnnnnnnnnnnnnnsnensnnnnnnnnnnnnnsnnnnnnnnsnnnnnnensnnnsnnensnnsnsnnnsnnsnsnnnnnnne 23 Display assembly subcomponents 2 222u2220220020022020002200000nnnnnnnnnnnnnnnnnnnnnnnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnsnnnnnnsnnnnnnennne 31 Mass storage devices eere tet teet eee Vor xU ee Phase esee Ge so ee sa esi du en stava Vae es Us cae else aae ee dee e a eaa iS 32 Plastics Kit n 33 Pubber Kibo sense ee ee ee a em I M 33 Miscellaneous parts x 22 20 2 image nn In codecs vacudgs a a e E A a e a a Ea a aE 34 Sequential part number listing ccccsscessteesseesseecsseeesecesseecsseesseeesseecseeesseeeseeessesesseseseeesseeesseesseeeseeeeseeesstees 35 4 Removal and replacement procedures
20. Plastics Kit 747130 001 Before removing the service door follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 To remove the service door Remove the service door screw 1 N Slide the service door toward the front of the computer 2 and then lift up and remove the service door 3 EC E Reverse this procedure to install the service door 56 Chapter4 Removal and replacement procedures Optical drive Description Spare part number DVD RW Double Layer SuperMulti Drive 747125 001 Before removing the optical drive follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the service door see Serv
21. Republic and Slovakia 38 Chapter3 Illustrated parts catalog Spare part Description number 747142 001 Top cover with keyboard for use in red HP 15 and Compaq 15 models in the United States 747142 051 Top cover with keyboard for use in red HP 15 and Compaq 15 models in France 747142 061 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Italy 747142 071 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Spain 747142 131 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Portugal 747142 141 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Turkey 747142 151 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Greece 747142 161 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Latin America 747142 171 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Saudi Arabia 747142 211 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Hungary 747142 251 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Russia 747142 261 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Bulgaria 747142 271 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Romania 747142 281 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Thailand 747142 291 Top cover with keyboard for use in red HP 15
22. To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 ClickStorage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box By NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore Click Backup Source and then select the location of the backup files 2 3 Click Restore Destination and then select the destination to restore the files 4 Selectthe Optical Disk option 5 Under Restore Point click the time and date of the backup SZ NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive You can also restore the computer to
23. Vv V Vv of wireless module One or two WLAN antennas built into display assembly Compatible with Miracast certified devices For Win8 1 except Intel Pentium and Celeron Support for the following WLAN formats V Vv V Vv Chapter 1 Product description Category Description Non touch Non touch Touch Touch UMA discrete UMA discrete e Realtek RTL8188EE 802 11bgn 1x1 Wi Fi Adapter e Qualcomm Atheros AR9485 802 11bgn 1x1 Wi Fi Adapter e Ralink RT3290LE 802 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter e QCA9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter External HP Multi Format Digital Media Reader V V Vv V media card Support SD SDHC SDXC Push Push Insertion Removal Ports AC Smart Pin adapter plug V V Vv V Headphone microphone in combo jack V V Vv V HDMI version 1 4 supporting 1920 x1200 0 60Hz V V Vv V RJ 45 Ethernet includes link and activity lights V V Vv V USB 3 0 1 port v Vv v V USB 2 0 2 ports v vV Vv vV VGA Dsub 15 pin supporting 2048x1536 external resolution V V Vv V 75 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video Keyboard Full size island style keyboard with numeric keypad V V Vv V pointing devices TouchPad with multi touch gestures 2 finger scrolling and V V Vv V pinch zoom enabled Taps enabled by default Support Win8 1 D21
24. and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed Creating backups T Use HP Recovery Manager to create recovery media immediately after you set up the working computer As you add hardware and software programs create system restore points As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A system recovery reinstalls the original operating system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If you
25. buttons 15 TouchPad button board removing 70 spare part number 28 36 70 TouchPad zone identifying 15 transporting guidelines 47 traveling with the computer 22 37 38 39 U USB 2 0 ports identifying 11 USB 3 0 port identifying 12 USB board removing 80 spare part number 28 36 USB legacy support 117 V vents identifying 19 video product description 2 5 8 w webcam identifying 14 webcam light identifying 14 webcam microphone cable illustrated 32 removing 53 77 78 spare part number 36 webcam microphone module illustrated 31 removing 51 75 spare part number 40 weight removing 108 Windows File History 126 restoring files 126 system restore point 125 Windows Backup and Restore restoring files 132 Windows key identifying 18 wireless antennas illustrated 32 removing 79 spare part number 36 wireless certification label 22 wireless light 16 wireless product description 2 5 9 WLAN antennas identifying 14 WLAN device 22 WLAN label 22 WLAN module illustrated 30 removing 59 spare part number 35 WLAN module identifying 19 workstation guidelines 47 WWAN antennas identifying 14
26. cable 1 Position the system board upside down 2 Disconnect the power connector cable 1 from the system board 3 Release the power connector cable from the clips 2 built into the fan Component replacement procedures 99 4 Removethe power connector cable 3 Reverse this procedure to install the power connector cable 100 Chapter4 Removaland replacement procedures Card reader board Description Spare part number Card reader board includes cable 747129 001 Before removing the card reader board follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 and then remove the following components e Service door see Service door on page 56 e WLAN module see WLAN module on page 59 e Top cover see Top cover keyboard on page 62 e System board see System board on page 85 Remove the card reader board 1 Position the system board upside down 2 Disconnect the cable from the system board 1 3 Remove the two Phillips PM2 5x4 0 screws 2 that secure the card reader board to the system board Compone
27. cable or cord 1 From the Start screen typehp support assistant and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type file and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder o
28. computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 and then remove the following components e Service door see Service door on page 56 e Top cover see Top cover keyboard on page 62 To remove the hard drive 1 Lift the USB board cable to disengage the adhesive that secures it to the hard drive 1 2 Remove the three Phillips PM2 5x4 5 screws 2 that secure the hard drive to the computer 3 Lift the hard drive 3 to gain access to the connector Component replacement procedures 81 4 Disconnect the connector from the hard drive 4 5 Toremovethe hard drive bracket remove the four Phillips PM2 5x3 0 screws 1 that secure the bracket to the hard drive 82 Chapter 4 Removal and replacement procedures 6 Remove the hard drive bracket from the hard drive 2 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 83 Optical drive connector Description Spare part number Optical drive connector 747119 001 Before removing the optical drive connector follow these steps 1 Shut down the computer
29. conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Preliminary replacement requirements 47 e A Avoid contact with pins leads or circuitry e Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines 48 Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance
30. e For use in Slovenia 747140 BA1 e For use in Israel 747140 BB1 24 Chapter3 Illustrated parts catalog Item Component Spare part number e ForuseinFrench Canada 747140 DB1 e For use in Denmark Finland and Norway 747140 DH1 e Foruse inthe Czech Republic and Slovakia 747140 FL1 For use in white HP 15 and Compaq 15 models e Foruseinthe United States 747141 001 e ForuseinFrance 747141 051 e For use in Italy 747141 061 e For use in Spain 747141 071 e For use in Portugal 747141 131 e Forusein Turkey 747141 141 e Forusein Greece 747141 151 e For use in Latin America 747141 161 e Forusein Saudi Arabia 747141 171 e For use in Hungary 747141 211 e ForuseinRussia 747141 251 e For use in Bulgaria 747141 261 e Forusein Romania 747141 271 e Forusein Thailand 747141 281 For use in Japan 747141 291 e Forusein Taiwan 747141 AB1 e For usein South Korea 747141 AD1 e For use in the Netherlands 747141 B31 e For usein Slovenia 747141 BA1 e Foruseinlsrael 747141 BB1 e For usein French Canada 747141 DB1 e Forusein Denmark Finland and Norway 747141 DH1 e Foruseinthe Czech Republic and Slovakia 747141 FL1 For use in red HP 15 and Compaq 15 models e Foruseinthe United States 747142 001 e ForuseinFrance 747142 051 e For use in Italy 747142 061 e For use in Spain 747142 071 e For usein Portugal 747142 131 e Forusein Turkey 747142 141 Computer major componen
31. have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic compone
32. number e Forusein South Korea 750196 AD1 e Foruseinthe Netherlands 750196 B31 e ForuseinFrench Canada 750196 DB1 For use in gray HP 15 and Compaq 15 models e Foruseinthe United States 747143 001 e Foruseinthe United Kingdom 747143 031 e For use in Germany 747143 041 e For usein France 747143 051 e For use in Spain 747143 071 e Forusein Portugal 747143 131 For use in Turkey 747143 141 e Forusein Greece 747143 151 e ForuseinLatin America 747143 161 e Forusein Saudi Arabia 747143 171 e ForuseinRussia 747143 251 e For use in Belgium 747143 A41 e Foruseinthe Netherlands 747143 B31 e For usein Switzerland 747143 BG1 e For usein French Canada 747143 DB1 e For use in Denmark Finland and Norway 747143 DH1 For use in black HP 250 and HP 255 models e Foruseinthe United States 749022 001 e Foruseinthe United Kingdom 749022 031 e Forusein Germany 749022 041 e ForuseinFrance 749022 051 e For use in Italy 749022 061 e For usein Spain 749022 071 e For use in Portugal 749022 131 e For use in Turkey 749022 141 e Forusein Greece 749022 151 e For use in Latin America 749022 161 e For usein Saudi Arabia 749022 171 For use in Hungary 749022 211 e For usein Russia 749022 251 Computer major components 27 Item Component Spare part number e For use in Bulgaria 749022 261 Forusein Thailand 749022 281 e For use in Japan 749022 291 e For use in Europe 749022 A41 e Forusein Taiwan 749022 AB
33. turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 4 5 6 T Open your web browser For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update
34. use in black HP 15 and Compaq 15 models in Japan 747140 AB1 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Taiwan 747140 AD1 Top cover with keyboard for use in black HP 15 and Compaq 15 models in South Korea 747140 B31 Top cover with keyboard for use in black HP 15 and Compaq 15 models in the Netherlands 747140 BA1 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Slovenia 747140 BB1 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Israel 747140 DB1 Top cover with keyboard for use in black HP 15 and Compaq 15 in French Canada 747140 DH1 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Denmark Finland and Norway 747140 FL1 Top cover with keyboard for use in black HP 15 and Compaq 15 models in the Czech Republic and Slovakia 747141 001 Top cover with keyboard for use in white HP 15 and Compaq 15 models in the United States 747141 051 Top cover with keyboard for use in white HP 15 and Compaq 15 models in France 747141 061 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Italy 747141 071 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Spain 747141 131 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Portugal 747141 141 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Turkey 747141 151 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Greece 747141 161
35. 02 11bgn 1x1 Wi Fi BT 4 0 Combo Adapter e QCA 9565 802 11bgn 1x1 Wi Fi BT4 0 Combo Adapter HP Multi Format Digital Media Reader Support SD SDHC SDXC Push Push Insertion Removal AC Smart Pin adapter plug Headphone microphone in combo jack HDMI version 1 4 supporting 1920 x1200 60Hz Non touch UMA Non touch discrete Touch Touch UMA discrete RJ 45 Ethernet includes link and activity lights USB 3 0 1 port USB 2 0 2 ports VGA Dsub 15 pin supporting 2048x1536 external resolution 75 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video lt lt lt lt lt ey eyes lt lt lt lt lt lt eyes lt lt lt lt lt lt eyes a Keyboard pointing devices Full size island style keyboard with numeric keypad Power requirements TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Support Win8 1 D212 Modern Trackpad Gestures Support PS 2 profile sensor reserve for SMBus 65 W Smart AC adapter for use in all countries except China and India 65 W EM Smart AC adapter for use in China and India only 45 W Smart AC adapter for use in all countries except China and India 1 meter power cord AMD models 9 Category Descrip
36. 1 e Forusein South Korea 749022 AD1 e Foruseinthe Netherlands 749022 B31 e Forusein Slovenia 749022 BA1 e Foruseinlsrael 749022 BB1 e ForuseinSwitzerland 749022 BG1 e ForuseinFrench Canada 749022 DB1 e For use in Denmark Finland and Norway 749022 DH1 e Foruseinthe Czech Republic and Slovakia 749022 FL1 3 Touchpad button board includes cable 747127 001 4 Power button board includes cable 747128 001 5 Fan heat sink assembly includes replacement thermal materials NOTE Bay Trail models support only a heat sink Bay Trail models do not support a fan For use in models with Intel processors e UMA graphics and HM76 chipset 747241 001 UMA graphics and HM86 chipset 747384 001 e UMA graphics and Bay Trail chipset 747243 001 e Discrete graphics and HM76 chipset 747242 001 For use in models with AMD processors e UMA graphics 747266 001 e Discrete graphics 747267 001 6 Power connector cable 747116 001 7 USB board includes cable 747126 001 8 Card reader board includes cable 747129 001 9 System board includes replacement thermal materials For use only in models with Intel processors e UMA graphics Intel HM86 chipset without Windows 8 747136 001 e UMA graphics Intel HM86 chipset Windows 8 Standard 747136 501 e UMA graphics Intel HM86 chipset Windows 8 Professional 747136 601 e UMA graphics Intel HM76 chipset without Windows 8 747137 001 28 Chapter3
37. 2 Modern Trackpad Gestures Support PS 2 profile sensor reserve for SMBus Power For computer systems with discrete graphics requirements 90 W Smart AC adapter for use in all countries except China and V V India 90 W EM Smart AC adapter for use in China and India only V V For computer systems with UMA graphics 65 W Smart AC adapter for use in all countries except China and V Vv India 65 W EM Smart AC adapter for use in China and India only V Vv 1 meter power cord V V Vv V 4 cell 41 Whr Li ion battery V V V V 3 cell 31 Whr Li ion battery V v V V Intel HM76 Express Chipset models 4 Category Security Description UMA Kensington Security Lock y Support Intel Anti Theft Support Intel IPT OTP support Non touch Non touch discrete Vv Touch Touch UMA discrete v v Operating system Preinstalled V Windows 8 1 Windows 8 1 downgrade to Windows 7 Professional HP 250 models Ubuntu Vv FreeDOS 2 0 V Serviceability End user replaceable parts v AC adapter Battery Memory modules 2 Optical drive WLAN module Intel Bay Trail chipset models Category Product name Description HP 15 Notebook PC Non touch UMA Touch UMA HP 15 TouchSmart Notebook PC Processors Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC Intel Pentium N3520 processor 2 4 GHz 2 MB cache 7 5 W Intel Pentium N3510 processor 2 0 GHz
38. 224224220420000200220220200200200n0nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnansnnnnnnnnsnnnen 70 II YE cius P s 71 USB DOG ED E 80 EIE MD 81 Optical drive CONMECCON RC 84 System board nne meret eterni Save scenes Se Rees caved eat meus 85 Fan heat sink assembly 2 oorr eene eet een codes udseussbavdcoavseevsdevscenssuessoesueuesdes pulv 90 AROLE ELE AA eR Cc 97 Power connector cable eee eieiessessesseseeeeee ene tn einen tne tn ennt tn ttti teste snse ette tnetnet STEE ENEK 99 Cag FEAGET DOAN e 101 SPOAK EMS 2 CR 103 RTCbalttety etre Ee HET eH eie pace ded dette ea 104 Hard EeHT deeli Inn ARRAN 106 VID 108 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 109 Starting Setup Utility BIOS sees tnn aeaea A aa EEE e aE a tese thes te th erste tetris tees 109 Updating th BIOS 109 Determining the BIOS version ccsscssscsssesscssesssesseesseessessseseeessesseesseeesesseesaeeeseseeeeseeesnesseeeesess 109 Downloading a BIOS update lees eese eeee eee eee ee en sten nt
39. 29 creating 125 creating using HP Recovery Manager 126 127 132 recovery partition removing 128 recovery system 132 regulatory information regulatory label 22 wireless certification labels 22 removal replacement preliminaries 45 procedures 49 restore Windows File History 126 restore points 130 restoring the original system creating recovery media 129 RJ 45 network jack identifying 12 RJ 45 network status lights identifying 12 RTC battery illustrated 30 removing 104 spare partnumber 36 Rubber Kit illustrated 33 Rubber Kit spare partnumber 37 42 43 S Screw Kit spare part number 37 security cable slot identifying 12 security product description 4 6 10 serial number 20 serial number computer 20 service considerations cables 45 connectors 45 plastic parts 45 service door illustrated 33 removing 56 service labels locating 20 serviceability product description 4 7 10 slots memory card 13 security cable 12 speakers illustrated 30 removing 103 spare part number 37 specifications computer 121 display 122 DVD RW SuperMulti DL Drive 124 harddrive 123 optical drive 124 supported discs 129 recovery 125 system board removing 85 spare part number 41 42 system recovery 127 132 system restore point creating 125 system restore points 130 creating 130 28 37 40 T tools required 45 top cover illustrated 24 spare part number 41 top cover keyboard removing 62 TouchPad
40. 4 001 3 Raw display panel 39 6 cm 15 6 in HD WLED BrightView For use in HP 15 and Compaq 15 models 747131 001 Display assembly subcomponents 31 Item Component Spare part number For use in HP 250 and HP 255 models 749020 001 4 Hinges left and right 747120 001 5 Display cable includes display panel cable and webcam microphone cable 747115 001 6 Antennas includes wireless antenna cables and transceivers 747107 001 7 Display enclosure For use in HP 15 and Compaq 15 models e Black 747108 001 e White 747109 001 e Red 747110 001 e Blue 750197 001 e Gray 747111 001 e Purple 750198 001 For use in HP 250 and HP 255 models e Black 749015 001 Mass storage devices Component Spare part number Hard drive SATA does not include bracket 1 GB 5400 rpm 2 5 in 676521 005 750 GB 5400 rpm 2 5 in 634250 005 500 GB 5400 rpm 669299 005 320 GB 5400 rpm 2 5 in for use only in HP 250 models 622643 005 Hard drive bracket 747117 001 Optical drive DVD RW Double Layer SuperMulti 747125 001 Optical drive connector 747119 001 32 Chapter 3 Illustrated parts catalog Plastics Kit o0 Item Component Spare part number Plastics Kit includes 747130 001 1 Service door 2 Optical drive cover for use in models without an optical drive Rubber Kit Component Spare part number Rubber Kit for use in HP 15 and Compaq 15 m
41. 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures Computer specifications 121 39 6 cm 15 6 in display specifications Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 1600x900 HD Active area 309 399x173 952 PPI 112 Surface treatment Anti glare Contrast ratio 300 1 typical Response time 8ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points Lifetime 1 2 luminance Color coordinate white 1 4 typ 1 6 max 12 000 hours 0 313 0 329 Color tolerance White 0 02 Color tolerance W R G B 0 03 Color gamut 45 typical 122 Chapter 8 Specifications Hard drive specifications 1 TB 750 GB 500 GB 320 GB 9 5 mm 7 0 mm 9 5 mm Dimensions Height 9 5 mm 9 5 mm 7 0 mm or 9 5 mm 7 0 mm or 9 5 mm Length 100 4 mm 100 4 mm 100 6 mm 100 4 mm Width 69 9 mm 69 9 mm 70 1 mm 69 9 mm Weight 115 0g 115 0g 92 0g 98 8 g Interface type SATA SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA
42. 7150 501 For use in models with AMD A4 5000 processors and UMA graphics e Without Windows 8 747148 001 e Windows 8 Standard 747148 501 For use in models with AMD E1 2100 processors and UMA graphics e Without Windows 8 747149 001 e Windows 8 Standard 747149 501 For use in models with an AMD A4 5000 processor and discrete graphics e Without Windows 8 747151 001 e Windows 8 Standard 747151 501 For use in models with an AMD E2 3800 processor and discrete graphics e Without Windows 8 748452 001 e Windows 8 Standard 748452 501 For use only in models with an AMD E1 2100 processor and discrete graphics e Without Windows 8 747152 001 Computer major components 29 30 Item Component Spare part number e Windows 8 Standard 747152 501 10 Optical drive connector 747119 001 11 RTC battery 747132 001 12 Memory module PC3L 12800 1600 MHz NOTE Bay Trail models support only one memory module 8 GB 693374 001 4 GB 691740 001 2 GB 691739 001 13 Processor includes replacement thermal materials Separate processors only available for models with Intel processors Intel Core i5 3230M processor 2 60 GHz 3 0 MB L3 cache dual core 35 W 711903 002 Intel Core i3 4000M processor 2 40 GHz processor 3 0 MB L3 cache dual core 37 W 731321 001 Intel Core i3 3110M processor 2 40 GHz 3 0 MB L3 cache dual core 35 W 682417 001 Intel Pentium 2020M processor 2
43. 90371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Rubber Kit For use in HP 15 and Compaq 15 models 747133 001 For use in HP 250 models 756215 001 For use in HP 255 models 751418 001 Screw Kit 747134 001 34 Chapter3 Illustrated parts catalog Sequential part number listing Spare part Description number 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe the Middle East and Africa 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 061 Power cord for use in Denmark 3 pin black 1 83 m 490371 081 Power cord for use in Switzerland 3 pin black 1 83 m 490371 111 Power cord for use in Italy 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Africa 3 pin black 1 83 m 490371 AR1 Power cord for use in South Korea 3 pin black 1 83 m 490371 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D01 Power c
44. AB1 e Forusein South Korea 750195 AD1 e Foruseinthe Netherlands 750195 B31 e For use in French Canada 750195 DB1 Top cover with keyboard for use in purple HP 15 and Compaq 15 models e Foruseinthe United States 750196 001 e Forusein Greece 750196 151 e For use in Saudi Arabia 750196 171 e For use in Russia 750196 251 e Forusein Thailand 750196 281 e Forusein Taiwan 750196 AB1 e Forusein South Korea 750196 AD1 e Foruseinthe Netherlands 750196 B31 e For use in French Canada 750196 DB1 Top cover with keyboard for use in gray HP 15 and Compaq 15 models e For use in the United States 747143 001 e Foruseinthe United Kingdom 747143 031 e Forusein Germany 747143 041 e For use in France 747143 051 e For use in Spain 747143 071 e Forusein Portugal 747143 131 64 Chapter 4 Removal and replacement procedures Description Spare part number e Forusein Turkey 747143 141 e Forusein Greece 747143 151 e ForuseinLatin America 747143 161 e Forusein Saudi Arabia 747143 171 e ForuseinRussia 747143 251 For use in Belgium 747143 A41 e Foruseinthe Netherlands 747143 B31 e For use in Switzerland 747143 BG1 e For use in French Canada 747143 DB1 e Forusein Denmark Finland and Norway 747143 DH1 Top cover with keyboard for use in black HP 250 and HP 255 models e Foruseinthe United States 749022 001 e Foruseinthe United Kingdo
45. B flash drive Creating recovery media and backups 125 If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 2 From the Start screen type recovery and then select HP Recovery Manager Selec
46. C Hardware Diagnostics UEFI to a USB device BY NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only 1 Gotohttp www hp com Click Support amp Drivers and then click the Drivers amp Downloads tab 2 3 Enterthe product name in the text box and then click Go 4 Select your computer model and then select your operating system 5 In the Diagnostic section click HP UEFI Support Environment Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 111 112 Chapter 5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Pressf10 to enter Setup Utility BIOS Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen BY NOTE Use e
47. HD anti glare touchscreen for use in for use in HP 15 black modelsBlack 747122 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in HP 15 white models 747123 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in HP branded red models 747124 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in Compaq 15 gray models 747125 001 DVD RW Double Layer SuperMulti Drive 747126 001 USB board includes cable 747127 001 TouchPad button board includes cable 747128 001 Power button board includes cable 747129 001 Card reader board includes cable 747130 001 Plastics Kit includes service door and optical drive cover for use in models without an optical drive 747131 001 Raw display panel for use in HP 15 and Compaq 15 models 747132 001 RTC battery Chapter 3 Illustrated parts catalog Spare part Description number 747133 001 Rubber Kit for use in HP 15 and Compaq 15 models 747134 001 Screw Kit 747135 001 Speakers includes left and right speakers and cable 747136 001 System board for use only in models with UMA graphics Intel HM86 chipset and without Windows 8 includes replacement thermal materials 747136 501 System board for use only in models with UMA graphics Intel HM86 chipset and Windows 8 Standard includes replacement thermal materials 747136 601 System board for use only in models with UMA g
48. IR Ik Cu ac ERIS ao c 126 Recovering using HP Recovery Manager csscccssccssccssccssccssscesseceseeeseteesseessneesateeseeeseteesseeesneees 127 What you need to KNOW ccscescessesscesseseessseseeessessesssecseeseecsesseeeeseseesaeessesseesnesseesess 127 Using the HP Recovery partition select models only sess 127 Using HP Recovery media to recover esses senes nnne 128 Changing the computer boot order elei eene enne nennen nnns 128 Removing the HP Recovery partition esee esee en nnns rnnt nn nnns nn se nnstnnn nns 128 10 Backing up restoring and recovering in Windows 7 eese LL Lee eee eee eee eere eee ee eene ene nennen senno nnne 129 Creating backups eirinen een 129 Creating recovery media to recover the original system esee eene 129 What you need to know eeesssesseeseeeeee eene nennen nennen ntn etn s ener stessa sins sna sinn sana 129 Creating the recovery media csccsscssesscsssesssesecssesssecseessecseesseeseesneeaes 130 Creating system restore points ccrucsnesnnsssnnsnnnnnnnnnnsnnnnnnnnnnnnnnnnnnnnensnnnnnnnnsnnnnnnnnsnnensnnnnsnnnsnnnnnnnnene 130 What you need to know ccsccssesscessesscesssssessseseessesssecseesseeseesseessseseesseseessseensesneseees 130 Creating a system restore point zuuesssessonennnennnnsnnnnnnnnnnnnnn
49. If the optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it Remove all power and system batteries for at least 24 hours Remove and retain the storage drive or clear the contents of the drive A Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum NOTE This process will take a long time and the amount of time varies based on the hard drive capacity Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive Non volatile memory usage Non Volatile Amount Does this Does this What is the How is data inp
50. Illustrated parts catalog Item Component Spare part number e UMA graphics Intel HM76 chipset Windows 8 Standard 747137 501 e UMA graphics Intel HM76 chipset Windows 8 Professional 747137 601 e Discrete graphics Intel HM76 chipset without Windows 8 748839 001 e Discrete graphics Intel HM76 chipset Windows 8 Standard 748839 501 e Discrete graphics Intel HM76 chipset Windows 8 Professional 748839 601 e UMA graphics Pentium N3520 processor without Windows 8 753099 001 e UMA graphics Pentium N3520 processor Windows 8 Standard 753099 501 e UMA graphics Pentium N3520 processor Windows 8 Professional 753099 601 e UMA graphics Pentium N3510 processor without Windows 8 747138 001 e A UMA graphics Pentium N3510 processor Windows 8 Standard 747138 501 e UMA graphics Pentium N3510 processor Windows 8 Professional 747138 601 e UMA graphics Celeron N2820 processor without Windows 8 753100 001 e UMA graphics Celeron N2820 processor Windows 8 Standard 753100 501 e UMA graphics Celeron N2820 processor Windows 8 Professional 753100 601 e UMA graphics Celeron N2810 processor without Windows 8 747139 001 e UMA graphics Celeron N2810 processor Windows 8 Standard 747139 501 e UMA graphics Celeron N2810 processor Windows 8 Professional 747139 601 For use in models with an AMD A6 5200 processor and UMA graphics e Without Windows 8 747150 001 e Windows 8 Standard 74
51. Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 7 5mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 144 Chapter 13 Power cord set requirements Country region Accredited agency Applicable note number 2 Theflexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 Theappliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm or 1 25mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 Theflexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC ce
52. NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup Starting Computer Setup 117 To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup ZZ NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 qm ome we e Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the
53. OTE In this procedure the display will NOT be connected to the computer as shown in the following image Component replacement procedures 77 b Ontheback of the display panel release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect 2 and remove 3 the cable c Remove the panel from the display enclosure 4 To remove the display hinges a Remove the six Phillips PM2 0x3 0 screws 1 that secure the display hinges to the display panel b Remove the display hinges 2 78 Chapter4 Removal and replacement procedures 5 Toremove the wireless antenna cables and transceivers a Release the wireless antenna cables from the clips 1 built into the display enclosure b Remove the wireless antenna cables and transceivers 2 6 To remove the display webcam cable release the webcam connector 1 webcam cable 2 and display cable 3 from the routing path built into the display enclosure 7 If replacing the display enclosure be sure that the other subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 79 80 USB board Description Spare part number USB board includes cable 747126 001 Before removing the USB board follow these st
54. P 255 models in Russia 749022 261 Top cover with keyboard for use in black HP 250 and HP 255 models in Bulgaria 749022 281 Top cover with keyboard for use in black HP 250 and HP 255 models in Thailand 749022 291 Top cover with keyboard for use in black HP 250 and HP 255 models in Japan 749022 A41 Top cover with keyboard for use in black HP 250 and HP 255 models in Europe 749022 AB1 Top cover with keyboard for use in black HP 250 and HP 255 models in Taiwan 749022 AD1 Top cover with keyboard for use in black HP 250 and HP 255 models in South Korea 749022 B31 Top cover with keyboard for use in black HP 250 and HP 255 models in the Netherlands 749022 BA1 Top cover with keyboard for use in black HP 250 and HP 255 models in Slovenia 749022 BB1 Top cover with keyboard for use in black HP 250 and HP 255 models in Israel 749022 BG1 Top cover with keyboard for use in black HP 250 and HP 255 models in Switzerland 749022 DB1 Top cover with keyboard for use in black HP 250 and HP 255 models in French Canada 749022 DH1 Top cover with keyboard for use in black HP 250 and HP 255 models in Denmark Finland and Norway 749022 FL1 Top cover with keyboard for use in black HP 250 and HP 255 models in the Czech Republic and Slovakia 749553 001 Display bezel for use with HP 250 and HP 255 models 750195 001 Top cover with keyboard for use in blue HP 15 and Compaq 15 models in the United States Sequential part number listing 41
55. System board for use in models with AMD A4 5000 processors and UMA graphics e Without Windows 8 747148 001 e Windows 8 Standard 747148 501 System board for use only with models with an AMD E1 2100 processor and UMA graphics e Without Windows 8 747149 001 Component replacement procedures 85 86 Description Spare part number Windows 8 Standard 747149 501 System board for use only in models with an AMD A4 5000 processor and discrete graphics Without Windows 8 747151 001 Windows 8 Standard 747151 501 System board for use only in models with an AMD E2 3800 processor and discrete graphics Without Windows 8 748452 001 Windows 8 Standard 748452 501 System board for use only in models with an AMD E1 2100 processor and discrete graphics Without Windows 8 747152 001 Windows 8 Standard 747152 501 Before removing the system board follow these steps 1 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 49 Remove the following components e Service door see Service door on page 56 e Top cover see Top cover keyboard o
56. Top cover with keyboard for use in white HP 15 and Compaq 15 models in Latin America 747141 171 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Saudi Arabia 747141 211 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Hungary 747141 251 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Russia 747141 261 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Bulgaria 747141 271 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Romania 747141 281 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Thailand 747141 291 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Japan 747141 AB1 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Taiwan 747141 AD1 Top cover with keyboard for use in white HP 15 and Compaq 15 models in South Korea 747141 B31 Top cover with keyboard for use in white HP 15 and Compaq 15 models in the Netherlands 747141 BA1 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Slovenia 747141 BB1 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Israel 747141 DB1 Top cover with keyboard for use in white HP 15 and Compaq 15 in French Canada 747141 DH1 Top cover with keyboard for use in white HP 15 and Compaq 15 models in Denmark Finland and Norway 747141 FL1 Top cover with keyboard for use in white HP 15 and Compaq 15 models in the Czech
57. age 85 Fan heat sink assembly see Fan heat sink assembly on page 90 To remove the processor 1 Position the system board upside down 2 Useaflat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click 3 Liftthe processor 3 straight up and then remove it BY NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor Chapter 4 Removal and replacement procedures Power connector cable Description Spare part number Power connector cable 747116 001 Before removing the power connector cable follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 and then remove the following components e Service door see Service door on page 56 e WLAN module see WLAN module on page 59 e Top cover see Top cover keyboard on page 62 e System board see System board on page 85 To remove the power connector
58. alling a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does not fix the problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Clickthe System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to restore your backup f NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running uti
59. and Compaq 15 models in Japan 747142 AB1 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Taiwan 747142 AD1 Top cover with keyboard for use in red HP 15 and Compaq 15 models in South Korea 747142 B31 Top cover with keyboard for use in red HP 15 models in the Netherlands 747142 BA1 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Slovenia 747142 BB1 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Israel 747142 DB1 Top cover with keyboard for use in red HP 15 and Compaq 15 in French Canada 747142 DH1 Top cover with keyboard for use in red HP 15 and Compaq 15 models in Denmark Finland and Norway 747142 FL1 Top cover with keyboard for use in red HP 15 and Compaq 15 models in the Czech Republic and Slovakia 747143 001 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in the United States 747143 031 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in the United Kingdom 747143 041 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Germany 747143 051 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in France 747143 071 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Spain 747143 131 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Portugal 747143 141 Top cover with keyboard for use in gray HP 15 and Compaq 15 models in Turkey 747143 151 Top cover with keyboard for use in gray HP 15 and Compaq
60. ard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 114 Chapter6 Using Setup Utility BIOS and System Diagnostics in Windows 7 Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Clickthe diagnostic test you want to run and then follow the on screen instructions BY NOTE If you need to stop a diagnostics test while it is running press esc Using System Diagnostics 115 116 Chapter6 Using Setup Utility BIOS and System Diagnostics in Windows 7 7 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as dis
61. cessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Remove the two Mylar screw covers 1 and the two Phillips PM2 5x4 5 screws 2 that secure the display bezel to the display assembly The Mylar screw covers are included in the Rubber Kit spare part number 747133 001 for HP 15 and Compaq 15 models 756215 001 for HP 250 models and 751418 001 for HP 255 models ZZ NOTE In this procedure the display will NOT be connected to the computer as shown in the following image b Flex the inside of the top edge 1 the left and right edges 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 74 Chapter4 Removal and replacement procedures c Remove the display bezel 4 f NOTE In this procedure the display will NOT be connected to the computer as shown in the following image 2 To remove the webcam microphone module a Position the display assembly with the top edge toward you b Disconnect the cable 1 from the module Component replacement procedures 75 c Removethe webcam microphone module 2 The module is attached to the display enclosure with double sided tape 76 Chapter4 Removal and replacement procedures 3 Toremove the display panel a Remove the six Phillips PM2 5x4 0 screws 1 that secure the display panel to the enclosure and then rotate the display panel 2 onto the computer N
62. cessor BY NOTE This section applies only to computer models equipped with an Intel processor AMD processors come soldered to the system board and cannot be removed or replaced BY NOTE The processor spare part kit includes replacement thermal materials Description Spare part number Intel Core i5 3230M processor 2 60 GHz 3 0 MB L3 cache dual core 35 W 711903 002 Intel Core i3 4000M processor 2 40 GHz 3 0 MB L3 cache dual core 737327 001 Intel Core i3 3110M processor 2 40 GHz 3 0 MB L3 cache dual core 682417 001 Intel Pentium 2020M processor 2 40 GHz 2 0 MB L3 cache dual core 35 W 700628 001 Intel Celeron 1000M processor 1 8 GHz 2 0 MB L3 cache dual core 35 W 713162 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Component replacement procedures 97 98 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components Service door see Service door on page 56 WLAN module see WLAN module on page 59 Top cover see Top cover keyboard on page 62 System board see System board on p
63. cessors AMD A6 5200 2 0 GHz 2 MB cache 25W Vv V AMD A4 5000 1 5 GHz 2 MB cache 15W V V V V AMD E2 3800 1 3 GHz 1 MB cache 15W v V AMD E1 2100 1 0 GHz 1 MB cache 9W y Vv v v HP Quad Core 1 55 GHz 13W V V V V Intel Quad Core 1 55 GHz 13W V V V V Intel Celeron HP Dual Core 1 05 GHz 8W V V V V Dual Core 1 05 GHz 8W V V V V Chipset Integrated SOC FCH V V V Vv Graphics Switchable discrete graphics AMD Sun LE 18W Radeon HD 8570M with up to 1024 MB of vV Vv dedicated video memory 128Mx16 DDR3 1GHz x 4 PCs Support HD Decode DX11 and HDMI Support HD Decode DX11 1 and HDMI Support PX 7 0 UMA graphics AMD Radeon HD 8400 Graphics A6 5200 v Vv AMD Radeon HD 8330 Graphics A4 5000 V V AMD Radeon HD 8280 Graphics E2 3800 Vv V AMD models 7 Category Description Non touch Non touch Touch Touch UMA discrete UMA discrete AMD Radeon HD 8210 Graphics E1 2100 v v Panel 39 6 cm 15 6 in high definition HD light emitting diode V Vv vV v LED SVA BrightView 1366x768 display typical brightness 200 nits Touchscreen 39 6 cm 15 6 in high definition HD light V V emitting diode LED SVA AntiGlare 1366x768 display typical brightness 200 nits Supports 16 9 ultra wide aspect ratio Supports LVDS v Vv V V Memory 1 customer accessible upgradable memory module slots V Vv V V Supports dual channel memory DDR3L 1600 MHz Supports up to 8 GB of s
64. ck all models ending in a Settings secure firmware update direct read write access p or w or with Provisioning utility Unique Provisioning to this area An Intel Intel Centrino Pro Data and iAMT Data can be entered at the utility is required for technology third party data factory or by an administrator updating the firmware store using the Management Engine Only firmware updates MEBx setup utility The third digitally signed by Intel party data store contents can can be applied using this populated by a remote utility management console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the factory A utility is required for Bluetooth Tools for writing data to this writing data to this configuration and firmware memory are not publicly available but can be obtained from the silicon vendor memory and is made available through newer versions of the driver if the flash requires an upgrade Non volatile memory usage 139 Non Volatile Amount Does this Does this What is the How is data input into this How is this memory write Memory Type Size memory memory purpose of this memory protected store retain data memory customer when power data is removed 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the factory A utility is required for EEPROM configuration Tools for writing data to this writing data to this and calib
65. computer boot order See Changing the computer boot order on page 128 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space 23 7 IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option the Windows option to remove everything and reinstall Windows or the HP Recovery Manager option So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 125 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 128 Chapter9 Backing up restoring and recovering in Windows 8 10 Backing up restoring
66. computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 127 If you have not already created recovery media see Creating HP Recovery media on page 125 126 Chapter9 Backing up restoring and recovering in Windows 8 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 127 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 128 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 125 Using HP Recovery media you can choose from one of the following recovery options System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory Minimized Image Reco
67. country or region and follow the on screen instructions 3394 7 IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before gt beginning recovery back up any personal data you wish to retain Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition Restore and recovery 127 iv IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Choose your keyboard layout 3 Select Troubleshoot from the boot options menu 4 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer NOTE If the computer does not automatically restart in HP Recovery Manager change the
68. creating 125 recovery 128 HP Recovery partition recovery 127 removing 128 l integrated numeric keypad identifying 18 internal display switch identifying 14 J jacks audio out headphone audio in microphone 12 network 12 RJ 45 network 12 K keyboard product description 3 6 9 keys action 18 esc 18 fn 18 numlk 18 Windows 18 L labels Bluetooth 22 regulatory 22 serialnumber 20 service 20 wireless certification 22 WLAN 22 latch battery release 19 legacy support USB 117 lights ACadapter 12 capslock 16 hard drive 11 mute 16 power 11 RJ 45 network status 12 wireless 16 M mass storage devices illustrated 32 precautions 46 memory card reader identifying 13 memory module identifying 19 illustrated 30 product description removing 61 spare part number 35 microphone product description 2 5 8 microphone identifying 14 minimized image creating 127 minimized image recovery 127 modelname 1 4 7 mute light identifying 16 1 5 8 N network jack identifying 12 num Ik key identifying 18 0 operating system 4 6 10 optical drive illustrated 30 32 precautions 46 product description 2 5 8 removing 57 spare part number 36 specifications 124 optical drive connector illustrated 30 32 removing 84 spare part number 36 optical drive cover illustrated 33 optical drive rear bracket removing 57 optical drive identifying 11 original system recovery 127 132 P packaging guidelines 47
69. d is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLock password then press Enter to confirm and return to the prior menu Repeat this procedure if more than one hard drive has a DriveLock password f Ifan Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model number includes Intel Centrino with VPro reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System Configuration then AMT Options 137 2 Then select Un configure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to un configure AMT If the optional Intel Anti Theft Technology AT was activated contact the provider to de activate it
70. d purchase a replacement battery e System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 Turnonorrestart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Clickthe diagnostic test you want to run and then follow the on screen instructions BY NOTE If you need to stop a diagnostics test while it is running press esc 120 Chapter 7 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux Computer specifications Specifications Metric U S Dimensions touch models Depth 25 2 cm 9 2 in Width 37 8 cm 14 88 in Height 2 98 cm 1 17 in Touch 2 81 cm 1 11 in Non touch Weight 2 75 kg 6 17 lb Touch 2 25 kg 5 51 lb Non touch Input power Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33A 65W 19V dc 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to
71. d replacement procedures Component replacement procedures This chapter provides removal and replacement procedures Make special note of each screw s size and location during removal and replacement Battery Description Spare part number 4 cell 41 Whr 2 8 Ah Li ion battery 740715 001 3 cell 31 Whr 2 8 Ah Li ion battery 746641 001 Before disassembling the computer follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 3 Remove the battery from the computer 3 Component replacement procedures 49 50 Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer To remove the remaining display subcomponents you must remove the entire d
72. device functionality and then contact support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 5 Remove the service door see Service door on page 56 To remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module BY NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up Component replacement procedures 59 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WLAN module 60 Chapter 4 Removal and replacement procedures Memory module BY NOTE Bay Trail models supp
73. e 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure 4 Remove the display bezel 4 5 Toremove the webcam microphone module a Position the display assembly with the top edge toward you b Disconnect the cable 1 from the module Component replacement procedures 51 c Lift to disengage the adhesive that secures the webcam microphone module to the display and then remove the module 2 52 Chapter4 Removal and replacement procedures 6 Toremove the display panel a Remove the six Phillips PM2 5x4 0 screws 1 that secure the display panel to the enclosure and then rotate the display panel and hinges forward to gain access to the hinge screws 2 Component replacement procedures 53 b Remove the six Phillips PM2 0x3 0 screws 1 that secure the display panel to the hinges and then rotate the display panel onto the keyboard 2 54 Chapter4 Removal and replacement procedures c On the back of the display panel release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect 2 and remove 3 the cable Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel Component replacement procedures 55 Service door BY NOTE The service door is available in the Plastics Kit Description Spare part number
74. e power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 49 and then remove the following components Remove the service door see Service door on page 56 Remove the top cover see Top cover keyboard on page 62 To remove the power button board 1 Sod N Position the top cover upside down with the front toward you Lift the cable to disengage it from the top cover 1 Remove the two Phillips PM2 0x3 0 screws 2 that secure the power button board to the top cover Remove the power button board and cable 3 Reverse this procedure to install the power button board and cable Component replacement procedures 69 TouchPad button board Description Spare part number TouchPad button board includes cable 747127 001 Before removing the TouchPad button board follow these steps won 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 49 and then remove the following components Remove the service door see Se
75. el reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page Follow the web page instructions to select your computer model Select Support amp Drivers and then select Product Information Releases the disc tray Right side 11 Left side Component 1 Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2 Power connector Connects an AC adapter 3 m f AC adapter light e On The AC adapter is connected and the battery is charged e _ Amber The AC adapter is connected and the battery is charging e Off The computer is using battery power 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 icl External monitor port Connects an external VGA monitor or projector 6 RJ 45 network jack status lights Connects a network cable o White The network is connected e _ Amber Activity is occurring on the network 7 8 9 HDMI port USB 3 0 port Audio out headphone Audio in microphone jack 12 Chapt
76. eps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Service door see Service door on page 56 e Topcover see Top cover keyboard on page 62 To remove the USB board 1 Position the computer upright 2 Release the ZIF connector 1 that secures the USB board cable to the system board 3 Liftthe cable to disengage the adhesive that secures it to the hard drive 2 4 Remove the Phillips PM2 5x5 0 screw 3 that secures the USB board to the base enclosure 5 Remove the USB board 4 Reverse this procedure to install the USB board Chapter 4 Removal and replacement procedures Hard drive BY NOTE The hard drive spare part kit does not include the hard drive cable or bracket Description Spare part number 1 GB 5400 rpm 2 5 in 676521 005 750 GB 5400 rpm 2 5 in 634250 005 500 GB 5400 rpm 2 5 in 669299 005 320 GB 5400 rpm 2 5 in for use only in HP 250 models 622643 005 Hard drive bracket 747117 001 Before removing the hard drive follow these steps 1 Shutdown the
77. er2 External component identification Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide in Windows 8 from the Start screen type support and then select the HP Support Assistant app Component Description NOTE When a device is connected to the jack the computer speakers are disabled NOTE Besure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone Front Component Description Memory card reader Reads optional memory cards that store manage share or access information To insert a card Hold the card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card it until it pops out F
78. eron N2820 processor and Windows 8 Standard includes replacement thermal materials 42 Chapter3 Illustrated parts catalog Spare part Description number 753100 601 System board for use only in models with UMA graphics Celeron N2820 processor and Windows 8 Professional includes replacement thermal materials 756215 001 Rubber Kit for use in HP 250 models Sequential part number listing 43 44 Chapter3 Illustrated parts catalog 4 Removalandreplacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures X NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the com
79. gs for the countries or regions in which the devices have been approved for use 22 Chapter2 External component identification 3 illustrated parts catalog Computer major components Q 4 O Oo om o ee Q o a lt p gt Computer major components 23 Q Item Component Spare part number 1 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen NOTE For display assembly spare part information see Display assembly subcomponents on page 31 For use in HP 15 models e Black 747121 001 e White 747122 001 e Red 747123 001 e Blue 750199 001 e Purple 750200 001 For use in Compaq 15 models e Gray 747124 001 e Blue 750201 001 e Purple 750202 001 2 Top cover includes keyboard For use in black HP 15 and Compaq 15 models e Foruseinthe United States 747140 001 e ForuseinFrance 747140 051 e Foruseinltaly 747140 061 e ForuseinSpain 747140 071 e ForuseinPortugal 747140 131 Forusein Turkey 747140 141 e Forusein Greece 747140 151 e ForuseinLatin America 747140 161 e Forusein Saudi Arabia 747140 171 e For use in Hungary 747140 211 e For usein Russia 747140 251 e For use in Bulgaria 747140 261 e Forusein Romania 747140 271 e Forusein Thailand 747140 281 For use in Japan 747140 291 e Forusein Taiwan 747140 AB1 e Forusein South Korea 747140 AD1 e Foruseinthe Netherlands 747140 B31
80. have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of time and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Selectthe File menu then Restore Defaults Select the System Configuration menu then Restore Security Defaults d If an asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock passwor
81. he display assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Component replacement procedures 71 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 5 Disconnect the WLAN module antenna cables from the WLAN module see WLAN module on page 59 6 Remove the following components e Service door see Service door on page 56 e Top cover see Top cover keyboard on page 62 To remove the display assembly 1 Disengage the adhesive and disconnect the display panel cable 1 from the system board 2 Remove the display panel cable from its routing path 2 3 Release the wireless antenna cables from the clips 3 built into the base enclosure A CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 4 Remove the five Phillips PM2 5x5 0 screws 1 that secure the display assembly to the computer 72 Chapter4 Removal and replacement procedures 5 Remove the display assembly 2 Component replacement procedures 73 If it is ne
82. ials 747140 001 Top cover with keyboard for use in black HP 15 and Compaq 15 models in the United States 747140 051 Top cover with keyboard for use in black HP 15 and Compaq 15 models in France 747140 061 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Italy 747140 071 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Spain 747140 131 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Portugal 747140 141 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Turkey 747140 151 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Greece 747140 161 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Latin America 747140 171 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Saudi Arabia 747140 211 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Hungary 747140 251 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Russia 747140 261 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Bulgaria Sequential part number listing 37 Spare part Description number 747140 271 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Romania 747140 281 Top cover with keyboard for use in black HP 15 and Compaq 15 models in Thailand 747140 291 Top cover with keyboard for
83. ice door on page 56 To remove the optical drive 1 Remove the Phillips PM2 5x6 5 screw 1 that secures the optical drive to the computer 2 Insert a screwdriver or similar small tool into the hole at the rear of the optical drive bay and then push the optical drive 2 to release it from the bay 3 Remove the optical drive 3 by sliding it out of the optical drive bay 4 If itis necessary to replace the optical drive bracket on the rear of the optical drive position the optical drive with the rear panel toward you 5 Remove the two Phillips PM2 0x3 0 screws 1 that secure the bracket to the optical drive Component replacement procedures 57 6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive 58 Chapter4 Removaland replacement procedures WLAN module Description Spare part number Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 733476 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore
84. iii 1 Product description Intel HM76 Express Chipset models Category Description Non touch Non touch Touch Touch UMA discrete UMA discrete Product name HP 15 Notebook PC y y v v HP 15 TouchSmart Notebook PC y y v y Compaq 15 Notebook PC V V V V Compaq 15 TouchSmart Notebook PC Vv vV v Vv HP 250 G2 Notebook PC y y v y Processors Intel ib 3230M processor 2 6 GHz 3 MB cache 35 W V V V V Intel i3 3110M processor 2 4 GHz 3 MB cache 35 W v v V Vv Intel Pentium 2020M processor 2 4 GHz 2 MB cache 35 W V V V V Intel Celeron 1000M processor 1 8 GHz 2 MB cache 35 W V V V V Chipset Intel HM76 Express Vv vV Vv V Graphics Switchable discrete graphics Nvidia 820M N15V GM 1 GB VRAM 128Mx16 DDR3 1GHz x 4 Vv V PCs GPU power management enabled at launch Support DX11 Support dynamic switching Support HD Decode and HDMI UMA graphics Intel HD Graphics Vv v Panel 39 6 cm 15 6 in high definition HD light emitting diode Vv vV Vv V LED SVA BrightView 1366x768 display typical brightness 200 nits Touchscreen 39 6 cm 15 6 in high definition HD light Vv V emitting diode LED SVA AntiGlare 1366x768 display typical brightness 200 nits Supports 16 9 ultra wide aspect ratio Supports LVDS Vv vV Vv V Memory 2 customer accessible upgradable memory module slots Vv y v Vv Supports dual channel memory DDR3L 1600 MHz Intel HM76 Express Chipset models 1 2
85. in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage o Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metaltote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500V Metallized laminate Floor mats 5 000 V Chapter 4 Removal an
86. indows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity To learn more about your power settings see your power options In Windows 8 from the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications In Windows 7 select Start gt Control Panel gt System and Security Power Options Top 17 18 Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the spacebaror the esc key 3 PT Windows key Returns you to the Start screen from an open app or the m Windows desktop NOTE Pressing the Windows key again will return you to the Previous screen 4 Action keys Execute frequently used system functions 5 num Ik key Alternates between the navigational and numeric functions on the integrated numeric keypad NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on 6 Integrated numeric keypad When num Ik has been enabled it can be used like an external Chapter2 External component identifica
87. isplay assembly from the computer See Display assembly on page 71 for more information about removing the display assembly in its entirety Description Spare part number Raw display panel for use in HP 15 and Compaq 15 models 747131 001 Raw display panel for use in HP 250 models and HP 255 models 749020 001 Display bezel for use with HP 15 models 747113 001 Display bezel for use with Compaq 15 models 747114 001 Display bezel for use with HP 250 and HP 255 models 749553 001 Webcam microphone module 747144 001 Before removing display subcomponents while the display assembly is still attached to the computer follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 To remove the display bezel webcam microphone module and raw display panel 1 Position the computer upright with the front toward you and then open it Chapter 4 Removal and replacement procedures 2 Remove the two Mylar screw covers 1 and the two Phillips PM2 5x4 5 screws 2 that secure the display bezel to the display assembly 3 Flex the inside of the top edg
88. its factory condition from the HP dedicated recovery partition on the hard drive Backing up your information 135 A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc Ey NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer gt More Applications 2 Inthe left pane click Tools and then click Create HP Factory Image Restore DVD in the right pane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Usingthe arro
89. ivity lights Vv v USB 3 0 1 port v Vv USB 2 0 2 ports v V VGA Dsub 15 pin supporting 2560x1600 external resolution 60 Hz Vv v hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video Keyboard Full size island style keyboard with numeric keypad Vv v pointing devices TouchPad with multi touch gestures 2 finger scrolling and pinch Vv V zoom enabled Taps enabled by default Support Win8 1 D212 Modern Trackpad Gestures Support PS 2 profile sensor reserve for SMBus Power 45 W Smart AC adapter Vv v requirements 1 meter power cord Vv v 4 cell 41 Whr Li ion battery V V 3 cell 31 Whr Li ion battery Security Kensington Security Lock Vv vV Support Intel Anti Theft Support Intel IPT OTP support Operating Preinstalled v Vv RM e Windows 8 1 e Ubuntu v Chapter 1 Product description Category Description Non touch UMA Touch UMA e FreeDOS v Serviceability End user replaceable parts Vv vV e ACadapter e Battery e Memory modules 2 e Optical drive e WLAN module AMD models Category Description Non touch Non touch Touch Touch UMA discrete UMA discrete Productname HP 15 Notebook PC y y y v HP 15 TouchSmart Notebook PC v v y v Compaq 15 Notebook PC Vv Vv v Vv Compag 15 TouchSmart Notebook PC v V v Vv HP 255 G2 Notebook PC y y y v Pro
90. k drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory Ey NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup X NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions z
91. lities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer e Asystemrecovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system restore point on page 132 and partial restores see Restoring specific files on page 132 try them before using HP Recovery Manager to recover your system e Asystemrecovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail 132 Chapter 10 Backing up restoring and recovering in Windows 7 e Ifthe recovery media do not work you can obtain recovery discs for your system from the HP website e TheMinimized Image Recovery option is recommended for advanced users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery pa
92. lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts f NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed 118 Chapter7 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux BIOS version information also known as ROM date and System BIOS can be displayed as follows T 2 3 Start Computer Setup Use a pointing device or the arrow keys to select File System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter Ey NOTE You can also determine the BIOS version by
93. ly in models with discrete graphics Intel HM76 chipset and Windows 8 Standard includes replacement thermal materials 748839 601 System board for use only in models with discrete graphics Intel HM76 chipset and Windows 8 Professional includes replacement thermal materials 749015 001 Display enclosure for use on black HP 250 and HP 255 models 749020 001 Raw display panel for use in HP 250 and HP 255 models 749022 001 Top cover with keyboard for use in black HP 250 and HP 255 models in the United States 749022 031 Top cover with keyboard for use in black HP 250 and HP 255 models in the United Kingdom 749022 041 Top cover with keyboard for use in black HP 250 and HP 255 models in Germany 749022 051 Top cover with keyboard for use in black HP 250 and HP 255 models in France 749022 061 Top cover with keyboard for use in black HP 250 and HP 255 models in Italy 749022 071 Top cover with keyboard for use in black HP 250 and HP 255 models in Spain 749022 131 Top cover with keyboard for use in black HP 250 and HP 255 models in Portugal 749022 141 Top cover with keyboard for use in black HP 250 and HP 255 models in Turkey 749022 151 Top cover with keyboard for use in black HP 250 and HP 255 models in Greece 749022 171 Top cover with keyboard for use in black HP 250 and HP 255 models in Saudi Arabia 749022 211 Top cover with keyboard for use in black HP 250 and HP 255 models in Hungary 749022 251 Top cover with keyboard for use in black HP 250 and H
94. m 749022 031 e Forusein Germany 749022 041 e ForuseinFrance 749022 051 e Foruseinltaly 749022 061 e ForuseinSpain 749022 071 e For usein Portugal 749022 131 e Forusein Turkey 749022 141 e Forusein Greece 749022 151 e Forusein Latin America 749022 161 e Forusein Saudi Arabia 749022 171 For use in Hungary 749022 211 e ForuseinRussia 749022 251 e For use in Bulgaria 749022 261 e Forusein Thailand 749022 281 e For use in Japan 749022 291 e For use in Europe 749022 A41 e Forusein Taiwan 749022 AB1 e Forusein South Korea 749022 AD1 e Foruseinthe Netherlands 749022 B31 e Forusein Slovenia 749022 BA1 e For use in Israel 749022 BB1 e ForuseinSwitzerland 749022 BG1 Component replacement procedures 65 66 Description Spare part number e For use in French Canada 749022 DB1 e For use in Denmark Finland and Norway 749022 DH1 e For use in the Czech Republic and Slovakia 749022 FL1 Before removing the top cover keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components 5 Remove
95. m dudes 135 Backing up your information sccscsscssessesssssesssssessescessssessesesseessessessessessessessesesaeeseeaesaesaesaeseesacsaeseesaesessseass 135 Performing a system recovery ccscsscsscssessessesssscsessscsscsasssesseseessesseseessessesssaesassaesassaesassaesaessesaeseeseeseesaesassaeass 135 12 Statement of Volatility sssisssscsscais icesccssssccassssssccsccass sescacecssssesssssvsesssss vacesesessacsssssseeseses rennen 137 Non volatile memory usage ssccsccsssesscssscsssesseessessecssessseeseesseesseessesscesssecseeececseesseeeseecaeesaesaeeseseseeeaseeaeesaes 138 Questions and ansWers ricos et rari taa reo ves erae ev pne e tent sa evene e Te yao senda rep De ree regc aer eee e e seeds 140 13 Poweicord SOE FO GUI OHIOHES ee nen PEDI Ee NIE Re MEL EE cases nasse ENS PSU e ERE M CM ECE a IER 143 Requirements for all countries elei sees seeeeee seen een enne nnne rn nennen sensn trn s nass tasse assess sss ASEN Eais 143 Requirements for specific countries and regions eese seen eene enne nnn nnn tnt nn enean stasera snas 144 WA ROG GUS PETIT C C ILTILI 147 nre 147 DISPLAY m deselect 147 WOK iiiee eee ee eret etre eaa rpEE eee epe e PE PESSEFER EE FEVER EE Re EE E YR EYEPE S EEERE ERA VERRE E 153 v
96. ms or travel in the Netherlands with the computer iy IMPORTANT All labels described in this section will be located in one of 3 places depending on your computer model Affixed to the bottom of the computer located in the battery bay or under the service door e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support BY NOTE Your service labels will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer 20 Chapter2 External component identification Serial XXXXX00CX ME Product XXXXXXXX Warranty lylyOy Model XXXXKXX Component 1 Product name 2 Serial number 3 Product number 4 Warranty period 5 Modelnumber select models only Serial XXXXXXXX PIM Er EN fv X90 90K PCID O00000000000000000000000 LLL DELE EE ETER LEE DE LEEET Component 1 Serial number 2 Product number 3 Warranty period Labels 21 Component 4 Model number select models only 5 Revision number e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markin
97. n models with Intel processors discrete graphics and Intel HM76 chipset includes replacement thermal materials 747243 001 Fan heat sink assembly for use in models with Intel processors UMA graphics and Intel Bay Trail chipset includes replacement thermal materials 747266 001 Fan heat sink assembly for use only with computer models equipped with an AMD processor and UMA graphics includes replacement thermal materials 747267 001 Fan heat sink assembly for use only with computer models equipped with an AMD processor and discrete graphics includes replacement thermal materials 747384 001 Fan heat sink assembly for use in models with Intel processors UMA graphics and Intel HM86 chipset includes replacement thermal materials 748452 001 System board for use only with computer models without Windows 8 and equipped with an AMD E2 3800 processor and discrete graphics includes replacement thermal materials 748452 501 System board for use only with computer models with Windows 8 Standard and equipped with an AMD E2 3800 processor and discrete graphics includes replacement thermal materials 40 Chapter3 Illustrated parts catalog Spare part Description number 748839 001 System board for use only in models with discrete graphics Intel HM76 chipset and without Windows 8 includes replacement thermal materials 748839 501 System board for use on
98. n ne th se nn sten nennt inse nns snas e nns nenn 110 Using HP PC Hardware Diagnostics UEFI cccsssseccssssescssssesesssssscsessesesssesscsessenessaeseeseaeseecaeseeseaesesteeesesees 111 Downloading HP PC Hardware Diagnostics UEFI to a USB device seeseesesss 111 6 Using Setup Utility BIOS and System Diagnostics in Windows 7 c eee eere esee e e eee eee eese e eese ences 113 Starting Setup Utility BIOS asus sagen tarea Cro eo reo ow rod aero e ERE Ae Uo PET irais 113 Updating th T 113 Determining the BIOS version ccssccsscsssesscsscessessseseseseeeseessesseesssesssesseessesseeeseesseeeaeeseeseseeseess 113 Downloading a BIOS update lees eese eeee eese een een ntes tn nennen sena nennt nnns nass nnne nns nenn 114 USING System DIaAGMOSUICS eR 115 7 Computer Setup BIOS and Advanced System Diagnostics in SUSE Linux 2222202002222022202020000000000000000000000 117 Starting Computer sli 117 Using Computer Setup nu tesa 117 Navigating and selecting in Computer Setup sscesscsssesscessesscessesecesessesseesesesseessessessseseneees 117 Restoring factory settings in Computer Setup csscsssessessscsssessesssecseeseeessesssesseeseesseessesseeess
99. n page 62 Disconnect the display cable from the system board see Display assembly on page 71 BY NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board WLAN module see WLAN module on page 59 Memory module see Memory module on page 61 RTC battery see RTC battery on page 104 Fan heat sink assembly see Fan heat sink assembly on page 90 Processor Intel only see Processor on page 97 BY NOTE AMD processors come soldered to the system board and cannot be removed or replaced Chapter 4 Removal and replacement procedures To remove the system board 1 Position the computer upside down and then disconnect the hard drive connector cable 1 from the system board Component replacement procedures 87 2 Position the computer upright and then disconnect the following cables from the system board 2 Speaker cable 3 USB board cable 4 Optical drive connector cable 3 Remove the seven Phillips PM2 5x5 0 screws 1 that secure the system board to the base enclosure 4 Liftthe plastic tape from atop the fan 2 88 Chapter 4 Removal and replacement procedures 5 Liftthe side opposite of the connectors of the system board 3 and then pull the system board away from the connectors to remove it 4 e e e ee j un i Reverse this procedu
100. n your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions By NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 110 Chapter5 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI in Windows 8 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 111 b Harddrive c BIOS 2 When the diagnostic tool opens click the type of diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test press esc Downloading HP P
101. ng system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 1 2 3 4 e e e e e Remove the battery see Battery on page 49 and then remove the following components Service door see Service door on page 56 WLAN module see WLAN module on page 59 Hard drive see Hard drive on page 81 Top cover see Top cover keyboard on page 62 System board see System board on page 85 Remove the hard drive connector 1 Remove the cable from the clips built into the computer chassis 1 106 Chapter 4 Removal and replacement procedures 2 Removethe hard drive connector 2 Reverse this procedure to install the hard drive connector Component replacement procedures 107 Weight Before removing the weight follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components Service door see Service door on page 56
102. nnnennnnennnnnnnnennnnnnnnnnnnnensnnnsnn 130 Backing up system and personal information eese eere 130 Tips for a successful backup lees eese eee ee eere nennen nennen nnns nn sean 131 What you need to know ccscsscsssesssessessesssesseesesseeseecseceecsesseessesseesseesseseesseessesess 131 Creating a backup using Windows Backup and Restore sess 131 Restore and recovery iie nenn RR dO due dvo eund ie anni 132 vii Restoring to a previous system restore point eesesssnnsssnsssnnsnnnnnnnnnnnnnnnnnennnnennnnnnnnnnnnnnnnnnnsnnnnnnnnnnnn 132 Restoring specific files ccscscsscescesssscssesscssessessessessesecssessesassaeseessessessesseaeceeseeseceeeseeseesessneass 132 Restoring specific files using Windows Backup and Restore 132 Recovering the original system using HP Recovery Manager sees 132 What you need to KNOW ccsccssesssesseessesseessessseseeeseesssesseeseeseeseeeseesseesseeseeesnessseseees 132 Recovering using HP Recovery partition select models only 133 Recovering using the recovery media eese eene eene nnne 133 Changing the computer boot order eese 133 11 Backup and Recovery In SUSE LINUX 1 ueooe eroe ee oro Senne een pS S NEN a en une nen SR OAE ren ui
103. nt replacement procedures 101 4 Remove the card reader board 3 Reverse this procedure to install the card reader board 102 Chapter 4 Removal and replacement procedures Speakers Description Spare part number Speakers includes left and right speakers and cable 747135 001 Before removing the speakers follow these steps 1 won Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 49 and then remove the following components Service door see Service door on page 56 WLAN module see WLAN module on page 59 Top cover see Top cover keyboard on page 62 USB board see USB board on page 80 Display assembly see Display assembly on page 71 System board see System board on page 85 To remove the speakers 1 2 Remove the four Phillips PM2 5x4 0 screws 1 that secure the speakers to the computer Remove the speaker cable from the clips built into the computer chassis 2 Component replacement procedures 103 3 Remove the speakers 3 Reverse this procedure to install the speakers RTC battery Descri
104. nts as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 46 Chapter4 Removal and replacement procedures Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non
105. odels 747133 001 Rubber Kit for use in HP 250 models 756215 001 Rubber Kit for use in HP 255 models 751418 001 Display rubber pieces for back front and side Mylar display screw covers Rubber feet Keyboard aluminum foil pieces 4 Tape control board Plastics Kit 33 Miscellaneous parts Component Spare part number HP Smart AC adapter For use with computer models equipped with discrete graphics e 90 WPFCHP Smart AC adapter for use in all countries except China and India 710413 001 e 90 WPFCEM HP Smart AC adapter for use in China and India only 710414 001 For use with computer models equipped with UMA graphics e 65 W non PFC HP Smart AC adapter for use in all countries except China and India 710412 001 e 65 Wnon PFC EM HP Smart AC adapter for use in China and India only 714657 001 e 45 W non PFC non slim HP Smart AC adapter 741427 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Denmark 490371 081 For use in Europe the Middle East and Africa 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Italy 490371 061 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 4
106. oltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 143 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1
107. onal power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 Select Start gt Help and Support gt Maintain 2 Follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 Open Windows Explorer by selecting Start gt Computer 2 Double click your h
108. ord for use in Argentina 3 pin black 1 83 m 490371 D61 Power cord for use in India 3 pin black 1 83 m 622643 005 320 GB 5400 rpm 2 5 in SATA hard drive for use only in HP 250 models does not include cable or bracket 634250 005 750 GB 5400 rpm 2 5 in SATA hard drive does not include cable or bracket 669299 005 500 GB 5400 rpm 2 5 in SATA hard drive does not include cable or bracket 675794 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter 682417 001 Intel Core i3 3110M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 690020 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 691739 001 2 GB memory module PC3L 12800 1600 MHz 691740 001 4 GB memory module PC3L 12800 1600 MHz 693374 001 8 GB memory module PC3L 12800 1600 MHz 700628 001 Intel Pentium 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 709848 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 710412 001 65 W non PFC HP Smart AC adapter for use with computer models equipped with UMA graphics for use in all countries except China and India 710413 001 90 W PFC HP Smart AC adapter for use with computer models equipped with discrete graphics for use in all countries except China and India 710414 001 90 W PFC EM HP Smart AC adapter for use with computer models equipped with discrete graphics for use in China and India only Sequential part number listing 35 36
109. ort only one memory module Description Spare part number 8 GB PC3L 12800 1600 MHz 693374 001 4 GB PC3L 12800 1600 MHz 691740 001 2 GB PC3L 12800 1600 MHz 691739 001 Before removing a memory module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system n Disconnect all external devices connected to the computer S Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 49 5 Remove the service door see Service door on page 56 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up 2 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module Component replacement procedures 61 Top cover keyboard BY NOTE The top cover spare part kit includes the TouchPad Description Spare part number Top cover with keyboard for use in black HP 15 and Compaq 15 models e Foruseinthe United States 747140 001 e ForuseinFrance 747140 051 e Foruseinltaly 747140 061 e ForuseinSpain 747140 071 e Forusein Po
110. party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory 3 Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function 4 Insome PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIOS chips Yes they are flash memory chips 5 Whatis meant by Restore the nonvolatile memory found in Intel based system boards 140 Chapter 12 Statement of Volatility This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults Questions and answers 141 142 Chapter 12 Statement of Volatility 13 Power cord set requirements The wide range input feature of the computer permits it to operate from any line v
111. perating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Service door see Service door on page 56 e WLAN module see WLAN module on page 59 e Top cover see Top cover keyboard on page 62 e System board see System board on page 85 f NOTE The following procedure includes images for all available fan and heat sink options Refer to the image that matches your computer To remove the fan heat sink assembly 1 Position the system board upside down 2 Disconnect the fan cable 1 from the system board 3 Loosen the screws on the heat sink 2 that secure the fan heat sink assembly to the system board 90 Chapter4 Removalandreplacement procedures 4 Removethe fan heat sink assembly 3 Intel Bay Trail processor and UMA graphics Remove the fan a Disconnect the fan cable 1 from the system board b Remove the fan from the clip on the system board 2 c Remove the fan 3 Component replacement procedures 91 Intel processor and discrete graphics not Bay Trail Remove the heat sink a Loosenthe four Phillips screws that secure the heat sink to the system board 1 b Remove the heat sink 2 from the system board
112. ption Spare part number RTC battery 747132 001 Before removing the RTC battery follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 49 and then remove the following components e Service door see Service door on page 56 e WLAN module see WLAN module on page 59 e Topcover see Top cover keyboard on page 62 e System board see System board on page 85 104 Chapter4 Removaland replacement procedures To remove the RTC battery 1 Position the system board upside down 2 Disconnect the battery cable from the system board 1 and then lift the battery up and off the system board 2 lt lle Reverse this procedure to install the RTC battery gt e Component replacement procedures 105 Hard drive connector Description Spare part number Hard drive connector 747118 001 Before removing the hard drive connector follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operati
113. puter Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 45 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that
114. r computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process Store the recovery media in a safe location separate from the computer If necessary you can exit the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process Creating backups 129 Creating the recovery media 1 Select Start and type recovery inthe search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To recover see Recovering the original system using HP Recovery Manager on page 132 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to a previous restore point allow
115. r stores information that is important to you such as files emails and photos and you will want to keep that information even if you download a virus or the system stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis 130 Chapter 10 Backing up restoring and recovering in Windows 7 Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 Display the screen you want to save 2 Copythe screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document or graphics editing program and then select Edit gt Paste The screen image is added to the document 4 Save and print the document What you need to know e You can back up your information to an optional external hard drive a flash drive a network drive or discs e Connect the computer to AC power during backups e Allow enough time for the backup Depending on files sizes it may take more than an hour
116. raphics Intel HM86 chipset and Windows 8 Professional includes replacement thermal materials 747137 001 System board for use only in models with UMA graphics Intel HM76 chipset and without Windows 8 includes replacement thermal materials 747137 501 System board for use only in models with UMA graphics Intel HM76 chipset and Windows 8 Standard includes replacement thermal materials 747137 601 System board for use only in models with UMA graphics Intel HM76 chipset and Windows 8 Professional includes replacement thermal materials 747138 001 System board for use only in models with UMA graphics Pentium N3510 processor without Windows 8 includes replacement thermal materials 747138 501 System board for use only in models with UMA graphics Pentium N3510 processor and Windows 8 Standard includes replacement thermal materials 747138 601 System board for use only in models with UMA graphics Pentium N3510 processor and Windows 8 Professional includes replacement thermal materials 747139 001 System board for use only in models with UMA graphics Celeron N2810 processor without Windows 8 includes replacement thermal materials 747139 501 System board for use only in models with UMA graphics Celeron N2810 processor and Windows 8 Standard includes replacement thermal materials 747139 601 System board for use only in models with UMA graphics Celeron N2810 processor and Windows 8 Professional includes replacement thermal mater
117. ration memory are not made public memory and is typically data not made available to the public unless a firmware upgrade is necessary to address a unique issue Web Camera 64K bit No Yes Store Web Cam Using a utility from the device Autility is required for configuration manufacturer that canbe run writing data to this and firmware from Windows memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue Fingerprint Reader 512kByte Yes Yes Stores By enrolling in HP Only a digitally signed Flash fingerprint ProtectTools Security application can make the templates Manager call to write to the flash Questions and answers 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults Follow the on screen instructions d Select File save changes and exit then press Enter 2 What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third
118. re to install the system board Component replacement procedures 89 Fan heat sink assembly BY NOTE The fan heat sink assembly spare part kit includes replacement thermal materials NOTE Bay Trail models support only a heat sink Bay Trail models do not support a fan Description Spare part number Models with Intel processors e UMA graphics and Intel HM76 chipset 747241 001 e UMA graphics and Intel HM86 chipset 747384 001 e UMA graphics and an Intel Bay Trail chipset 747243 001 e Discrete graphics and Intel HM76 chipset 747242 001 Models with AMD processors e UMA graphics 747266 001 e Discrete graphics 747267 001 Ey NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the o
119. ront 13 Display BY NOTE Refer to the image that most closely matches your computer Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLANs 2 WWAN antennas 2 select models only Send and receive wireless signals to communicate with wireless wide area networks WWAN 3 Webcam light On The webcamis in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam in Windows 8 from the Start screen type camera and then select Camera from the list of applications To use the webcam in Windows 7 select Start All Programs Communication and Chat CyberLink YouCam 5 Internal microphone Records sound 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE Theinternal display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide in Windows 8 from the Start screen type support and then select the HP Support Assistant app 14 Chap
120. ropriate manner will render the NIC non functional Keyboard ROM 64 Kbytes No Yes Stores firmware Programmed at the factory A utility is required for not customer code keyboard Code is updated when the writing data to this accessible mouse amp system BIOS is updated memory and is available battery on the HP website Writing management data to this ROM in an inappropriate manner can render the PC non functional DIMM Serial 256 Bytesper No Yes Stores memory Programmed by the memory Data cannot be written to Presence Detect memory module vendor this memory when the SPD module 128 information module is installed in a configuration data Bytes PC The specific write programmabl protection method varies e not by memory vendor customer accessible System BIOS 4to5MBytes Yes Yes Store system System BIOS code is A utility is required for BIOS code and programmed at the factory writing data to this PC Code is updated when the memory and is available configuration system BIOS is updated on the HP website Writing data Configuration data and data to this ROM in an settings are input using the inappropriate manner can F10 setup utility or a custom render the PC non utility functional Intel Management 1 50r5MByte Yes Yes Stores Management Engine Code is The Intel chipset is Engine Firmware Management programmed at the factory configured to enforce HW present only in Engine Code Code is updated via Intel protection to blo
121. rple HP 15 and Compaq 15 models in international models 750196 DB1 Top cover with keyboard for use in purple HP 15 and Compaq 15 models in French Canada 750197 001 Display enclosure for use on blue HP 15 and Compaq 15 models 750198 001 Display enclosure for use on purple HP 15 and Compaq 15 models 750199 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in blue HP 15 models 750200 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in purple HP 15 models 750201 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in blue Compaq 15 models 750202 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in purple Compaq 15 models 751418 001 Rubber Kit for use in HP 255 models 753099 001 System board for use only in models with UMA graphics Pentium N3510 processor without Windows 8 includes replacement thermal materials 753099 501 System board for use only in models with UMA graphics Pentium N3510 processor and Windows 8 Standard includes replacement thermal materials 753099 601 System board for use only in models with UMA graphics Pentium N3510 processor and Windows 8 Professional includes replacement thermal materials 753100 001 System board for use only in models with UMA graphics Celeron N2820 processor without Windows 8 includes replacement thermal materials 753100 501 System board for use only in models with UMA graphics Cel
122. rtification mark 5 The flexible cord must be Type HOSVV F 3X0 75mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 Theflexible cord must be Type HVCTF 3X1 25mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 Vac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 145 146 Chapter 13 Power cord set requirements 14 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display A WARNING The backlight contains mercury Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can re
123. rtition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recovery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Computer then select Manage Disk Management If the recovery partition is present a Recovery drive is listed in the window Ey NOTE Recovery discs have been included if your computer did not ship with a recovery partition 1 Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from the list e Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer BY NOTE If the computer does not automatically restart in HP Recovery Manager change
124. rtugal 747140 131 e Forusein Turkey 747140 141 e Forusein Greece 747140 151 e For use in Latin America 747140 161 e Forusein Saudi Arabia 747140 171 For use in Hungary 747140 211 e ForuseinRussia 747140 251 For use in Bulgaria 747140 261 e For usein Romania 747140 271 e Forusein Thailand 747140 281 e For use in Japan 747140 291 e Forusein Taiwan 747140 AB1 e Forusein South Korea 747140 AD1 e Foruseinthe Netherlands 747140 B31 e For use in Slovenia 747140 BA1 e For use in Israel 747140 BB1 e For use in French Canada 747140 DB1 e For use in Denmark Finland and Norway 747140 DH1 e Foruseinthe Czech Republic and Slovakia 747140 FL1 Top cover with keyboard for use in white HP 15 and Compaq 15 models Foruseinthe United States 747141 001 e ForuseinFrance 747141 051 e Foruseinltaly 747141 061 e ForuseinSpain 747141 071 e Forusein Portugal 747141 131 e Forusein Turkey 747141 141 62 Chapter4 Removal and replacement procedures Description Spare part number e Forusein Greece 747141 151 e ForuseinLatin America 747141 161 e Forusein Saudi Arabia 747141 171 e For use in Hungary 747141 211 e ForuseinRussia 747141 251 For use in Bulgaria 747141 261 e Forusein Romania 747141 271 e Forusein Thailand 747141 281 For use in Japan 747141 291 e Forusein Taiwan 747141 AB1 e Forusein South Korea 747141 AD1 e For use in the Ne
125. rvice door on page 56 Remove the top cover see Top cover keyboard on page 62 To remove the TouchPad button board ook ae Position the top cover upside down with the front toward you Remove the two Phillips PM2 0x3 0 screws 1 that secure the TouchPad button board to the top cover Rotate the board upward 2 Remove the TouchPad button board and cable 3 Reverse this procedure to install the power button board and cable 70 Chapter4 Removal and replacement procedures Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents If you only need to remove the display bezel webcam microphone module or display panel you do not need to remove the entire display assembly from the computer See Display subcomponents bezel webcam panel on page 50 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer Description Spare part number Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in black HP 15 models 747121 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in white HP 15 models 747122 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in red HP models 747123 001 Display assembly 39 6 cm 15 6 in HD anti glare touch
126. s you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not affect data files saved or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know e Ifyou restore to a restore point and then change your mind you can undo the restoration e You should create system restore points Before you add or change software or hardware o Periodically whenever the computer is running normally e System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Click the System Protection tab 4 Click Create and follow the on screen instructions To restore see Restoring to a previous system restore point on page 132 Backing up system and personal information Your compute
127. screen for use in gray Compaq 15 models 747124 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in blue HP 15 models 750199 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in purple HP 15 models 750200 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in blue Compaq 15 models 750201 001 Display assembly 39 6 cm 15 6 in HD anti glare touchscreen for use in purple Compaq 15 models 750202 001 Raw display panel for use in HP 15 and Compaq 15 models 747131 001 Raw display panel for use in HP 250 models and HP 255 models 749020 001 Antennas includes wireless antenna cables and transceivers 747107 001 Display bezel for use in HP 15 models 747113 001 Display bezel for use in Compaq 15 models 747114 001 Display cable includes display panel cable and webcam microphone cable 747115 001 Display enclosure for use in black HP 15 and Compaq 15 models 747108 001 Display enclosure for use in white HP 15 and Compaq 15 models 747109 001 Display enclosure for use in red HP 15 and Compaq 15 models 747110 001 Display enclosure for use in gray HP 15 and Compaq 15 models 747111 001 Display enclosure for use in blue HP 15 and Compaq 15 models 750197 001 Display enclosure for use in purple HP 15 and Compaq 15 models 750198 001 Display enclosure for use in black HP 250 and HP 255 models 749015 001 Hinges left and right 747120 001 Webcam microphone module 747144 001 Before removing t
128. se only with computer models with Windows 8 Standard and equipped with an AMD E1 2100 processor and UMA graphics includes replacement thermal materials 747150 001 System board for use only with computer models without Windows 8 and equipped with an AMD A6 5200 processor and UMA graphics includes replacement thermal materials 747150 501 System board for use only with computer models with Windows 8 Standard and equipped with an AMD A6 5200 processor and UMA graphics includes replacement thermal materials 747151 001 System board for use only with computer models without Windows 8 and equipped with an AMD A4 5000 processor and discrete graphics includes replacement thermal materials 747151 501 System board for use only with computer models with Windows 8 Standard and equipped with an AMD A4 5000 processor and discrete graphics includes replacement thermal materials 747152 001 System board for use only with computer models without Windows 8 and equipped with an AMD E1 2100 processor and discrete graphics includes replacement thermal materials 747152 501 System board for use only with computer models with Windows 8 Standard and equipped with an AMD E1 2100 processor and discrete graphics includes replacement thermal materials 747241 001 Fan heat sink assembly for use in models with Intel processors UMA graphics and Intel HM76 chipset includes replacement thermal materials 747242 001 Fan heat sink assembly for use i
129. security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 5 ms 3ms 3ms Average read write 10 ms 11ms 13ms 13ms Maximum 12ms 14 ms 24 ms 24 ms Logical blocks 1 938 921 461 1 465 149 168 1 048 576 000 625 142 448 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 123 DVD RW SuperMulti DL Drive specifications Applicable disc Read Write CD DA CD E G CD MIDI CD TEXT CD ROM CD CD R and CD RW ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD DVD R DVD RW DVD R DVD RW EXTRA Portfolio CD R CD RW CD R CD RW DVD RAM DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10
130. sult in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully BY NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 O 7 NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as Screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Battery 147 Perform the following steps 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Liftup and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display in
131. t Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 127 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 127 If you want to recover the
132. tel HM86 chipset Windows 8 Professional 747136 601 e UMA graphics Intel HM76 chipset without Windows 8 747137 001 UMA graphics Intel HM76 chipset Windows 8 Standard 747137 501 e UMA graphics Intel HM76 chipset Windows 8 Professional 747137 601 Discrete graphics Intel HM76 chipset without Windows 8 748839 001 e Discrete graphics Intel HM76 chipset Windows 8 Standard 748839 501 e Discrete graphics Intel HM76 chipset Windows 8 Professional 748839 601 e UMA graphics Pentium N3520 processor without Windows 8 753099 001 UMA graphics Pentium N3520 processor Windows 8 Standard 753099 501 e UMA graphics Pentium N3520 processor Windows 8 Professional 753099 601 e UMA graphics Pentium N3510 processor without Windows 8 747138 001 e UMA graphics Pentium N3510 processor Windows 8 Standard 747138 501 e UMA graphics Pentium N3510 processor Windows 8 Professional 747138 601 e UMA graphics Celeron N2820 processor without Windows 8 753100 001 e UMA graphics Celeron N2820 processor Windows 8 Standard 753100 501 UMA graphics Celeron N2820 processor Windows 8 Professional 753100 601 e UMA graphics Celeron N2810 processor without Windows 8 747139 001 e UMA graphics Celeron N2810 processor Windows 8 Standard 747139 501 e UMA graphics Celeron N2810 processor Windows 8 Professional 747139 601 System board for use in models with AMD A6 5200 processors and UMA graphics e Without Windows 8 747150 001 e Windows 8 Standard 747150 501
133. ter2 External component identification Top TouchPad o o Component Description 1 TouchPad zone Moves the on screen pointer and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Top Lights p Component Description 1 Caps lock light On Caps lock is on which switches the keys to all capital letters 2 C amp Mute light e Amber Computer sound is off e Off Computer sound is on 3 it Wireless light On An integrated wireless device such as a wireless local area I network WLAN device and or a Bluetooth device is on NOTE Onsome models the wireless light is amber when all wireless devices are off 16 Chapter 2 External component identification Button Component 5 Power button Description e Whenthe computer is off press the button to turn on the computer e Whenthe computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and W
134. the computer boot order See Changing the computer boot order on page 133 3 Press 9 at system bootup 4 Select the optical drive or the flash drive 5 Follow the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window Restore and recovery 133 To change the boot order for a recovery flash drive 1 Insert the flash drive into a USB port 2 Restart the computer 3 Pressesc while the computer is restarting and then press f9 for boot options 4 Select the flash drive from the boot options window 134 Chapter 10 Backing up restoring and recovering in Windows 7 11 Backup and Recovery in SUSE Linux Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e Atregularly scheduled times e Beforethe computer is repaired or restored e Before you add or modify hardware or software
135. the service door see Service door on page 56 BY NOTE When replacing the top cover be sure that the power button board and cable see Power button board on page 69 is removed from the defective top cover and installed on the replacement top cover To remove the top cover keyboard 1 Close the computer and then position the computer upside down with the front toward you Chapter 4 Removal and replacement procedures 2 Disconnect the following cables 1 Power button board cable 2 Keyboard cable 3 Touchpad cable 4 Position the computer upright with the front toward you and then open the computer 5 Lifttherear edge of the top cover 1 until the left and right sides disengage from the base enclosure Component replacement procedures 67 6 Remove the top cover 2 Reverse this procedure to install the top cover keyboard Note the antenna routing path on the bottom of the computer when reassembling the computer 68 Chapter4 Removal and replacement procedures Power button board Description Spare part number Power button board includes cable 747128 001 Before removing the power button board follow these steps 1 won 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect th
136. therlands 747141 B31 e _ Forusein Slovenia 747141 BA1 e Foruseinlsrael 747141 BB1 e Forusein French Canada 747141 DB1 e Forusein Denmark Finland and Norway 747141 DH1 e Foruseinthe Czech Republic and Slovakia 747141 FL1 Top cover with keyboard for use in red HP 15 and Compaq 15 models e Foruseinthe United States 747142 001 e ForuseinFrance 747142 051 e Foruseinltaly 747142 061 e ForuseinSpain 747142 071 e For use in Portugal 747142 131 e Forusein Turkey 747142 141 e Forusein Greece 747142 151 e ForuseinLatin America 747142 161 e Forusein Saudi Arabia 747142 171 e For use in Hungary 747142 211 e ForuseinRussia 747142 251 For use in Bulgaria 747142 261 e Forusein Romania 747142 271 e Forusein Thailand 747142 281 For use in Japan 747142 291 e Forusein Taiwan 747142 AB1 Component replacement procedures 63 Description Spare part number e Forusein South Korea 747142 AD1 e Foruseinthe Netherlands 747142 B31 e _ Forusein Slovenia 747142 BA1 e Foruseinlsrael 747142 BB1 e For use in French Canada 747142 DB1 e For use in Denmark Finland and Norway 747142 DH1 e Foruseinthe Czech Republic and Slovakia 747142 FL1 Top cover with keyboard for use in blue HP 15 and Compaq 15 models Foruseinthe United States 750195 001 e Forusein Greece 750195 151 e Forusein Saudi Arabia 750195 171 e For use in Russia 750195 251 e Forusein Thailand 750195 281 e For use in Taiwan 750195
137. ting HP Recovery media on page 125 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank US
138. tion numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lk key Bottom Component 1 n Battery lock and unlock latch Description Locks and unlocks the battery in the battery bay 2 Battery bay Holds the battery 3 Vents 5 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 ig Battery release latch Releases the battery 5 Speaker openings 2 Produce sound 6 Service door Provides access to the wireless LAN WLAN module slot roo the memory module slots and the optical drive bay select models only Bottom 19 Component Description CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support In Windows 78 from the Start screen type help and then select Help and Support Labels The labels affixed to the computer provide information you may need when you troubleshoot system proble
139. tion Non touch Non touch Touch Touch UMA discrete UMA discrete 4 cell 41 Whr Li ion battery V V V V 3 cell 31 Whr Li ion battery Security Kensington Security Lock V V Vv V Support Intel Anti Theft Support Intel IPT OTP support Operating Preinstalled Vv V v V Tom e Windows 8 1 e Ubuntu y y e FreeDOS 2 0 y y Serviceability End user replaceable parts vV Vv y V e ACadapter e Battery e Memory modules 2 e Optical drive e WLAN module 10 Chapter1 Product description 2 External component identification Right side to 0 4 OX Component 1 2 3 G Power light Hard drive light USB 2 0 ports 2 Description e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power NOTE For select models the Intel Rapid Start Technology feature is enabled at the factory Rapid Start Technology allows your computer to resume quickly from inactivity Blinking white The hard drive is being accessed Connect an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 5 e iK Optical drive select models only Optical drive eject button select models only Depending on your computer mod
140. ts 25 Item Component Spare part number e Forusein Greece 747142 151 e For usein Latin America 747142 161 e For use in Saudi Arabia 747142 171 e For use in Hungary 747142 211 ForuseinRussia 747142 251 For use in Bulgaria 747142 261 e Forusein Romania 747142 271 e Forusein Thailand 747142 281 For use in Japan 747142 291 e Forusein Taiwan 747142 AB1 e Forusein South Korea 747142 AD1 e Foruseinthe Netherlands 747142 B31 e Forusein Slovenia 747142 BA1 e For use in Israel 747142 BB1 e ForuseinFrench Canada 747142 DB1 e For use in Denmark Finland and Norway 747142 DH1 e Foruseinthe Czech Republic and Slovakia 747142 FL1 For use in blue HP 15 and Compaq 15 models e Foruseinthe United States 750195 001 Forusein Greece 750195 151 e Forusein Saudi Arabia 750195 171 e ForuseinRussia 750195 251 e Forusein Thailand 750195 281 e Forusein Taiwan 750195 AB1 e Forusein South Korea 750195 AD1 e Foruseinthe Netherlands 750195 B31 e ForuseinFrench Canada 750195 DB1 For use in purple HP 15 and Compaq 15 models e Foruseinthe United States 750196 001 e Forusein Greece 750196 151 e Forusein Saudi Arabia 750196 171 e ForuseinRussia 750196 251 e Forusein Thailand 750196 281 e Forusein Taiwan 750196 AB1 26 Chapter3 Illustrated parts catalog Item Component Spare part
141. txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 109 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 SelectYes Starting Setup Utility BIOS 109 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device
142. ty See http www microsoft com for details This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality See http windows microsoft com en us windows7 get know windows 7 for details Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 op ou 121 j ede RE 1 Intel HM76 Express Chipset models cccsccssesssssscssessscssesssesssesseeseesssessesseeseesssesseseeeeeseessneseeseesneseeeseessseseess 1 Intel Bay Trail chipset models 5 eterne einen anna im 4 AMD models me 7 2 External component identification ccc sk se eee ee eere roe nennen Re PPP RP aaa
143. ut into this How is this memory write Memory Type Size memory memory purpose of this memory protected store retain data memory customer when power data is removed HP Sure Start 2 MB No Yes Only in Data cannot be written to this Protected by the HP Sure platforms that device via the host processor Start Embedded support Sure The content is managed Controller Start to provide solely by the HP Sure Start protected Embedded Controller backup of critical System BIOS code EC firmware and critical PC configuration data Real Time Clock 256 Bytes No Yes Stores system Using the F10 Setup utility or This memory is not write RTC battery backed up CMOS configuration memory CMOS date and time changing the Microsoft protected HP and limited Windows date amp time recommends password keyboard protecting the F10 Setup controller data utility 138 Chapter12 Statement of Volatility Non Volatile Amount Does this Does this What is the How is data input into this How is this memory write Memory Type Size memory memory purpose ofthis memory protected store retain data memory customer when power data is removed Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the NIC A utility is required to EEPROM not customer configuration vendor that can be run from write data to this memory accessible and NIC DOS andis available from NIC firmware vendor Writing data to this ROM in an inapp
144. verter and remove the inverter 2 148 Chapter 14 Recycling 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turnthe display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel Display 149 12 Liftthe top edge of the backlight cover 2 and swing it outward l l 13 Remove the backlight cover 14 Turn the display panel upright 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down 150 Chapter 14 Recycling 17 Remove the backlight frame from the display panel A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame m A 19 Disconnect the display cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel Display 151
145. very select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 125 To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 125 If the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your
146. w keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions Ey NOTE You can also restore the computer from the partition by restarting the computer and then pressing the f11 key If you are unable to boot start up your computer from the hard drive partition with the primary operating system or from the recovery partition and you did not create a system recovery disc you must purchase a SUSE Linux Enterprise Desktop Operating System DVD to reinstall the operating system For additional information see the Worldwide Telephone Numbers booklet 136 Chapter 11 Backup and Recovery in SUSE Linux 12 Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality
147. xtreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit Exit Discarding Changes and then press enter Starting Setup Utility BIOS 113 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an opti
148. you want to download Click your specific product from the models listed Click the appropriate operating system Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package 5 NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Using Advanced System Diagnostics 119 e Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector e Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately e Batterytest This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue an
149. ystem RAM in the following V Vv v V configurations e 8192 MBtotal system memory 8192 e 4096 MB total system memory 4096x1 e 2048 MB total system memory 2048x1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and Vv v v V 7 0 mm 28 in thicknesses Customer accessible Serial ATA Supports the following hard drives V V Vv V e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm or 7 0 mm e 320 GB 5400 rpm 9 5 mm or 7 0 mm Optical drive Fixed Vv v V V Serial ATA 9 5 mm tray load DVD RW Double Layer SuperMulti V Vv V V Supports zero power optical drive V V Vv V Supports no optical drive option V Vv Audio video Single digital microphone V Vv V V HD audio v v v v Dual speakers V Vv V V HP TrueVision HD webcam fixed no tilt with activity LED v V Vv vV 1280x720 by 30 frames per second Ethernet Integrated 10 100 network interface card NIC V Vv V V 8 Chapter 1 Product description Category Wireless External media card Ports Description Integrated 10 100 1000 NIC HP 255 models Integrated wireless local area network WLAN options by way of wireless module One or two WLAN antennas built into display assembly Compatible with Miracast certified devices For Win8 1 except Intel Pentium and Celeron Support for the following WLAN formats Realtek RTL8188EE 802 11bgn 1x1 Wi Fi Adapter e Qualcomm Atheros AR9485 802 11bgn 1x1 Wi Fi Adapter e Ralink RT3290LE 8

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