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HP ENVY Recline 27-k190ez TouchSmart

1. cece ee eeeeee rete eeeee eee eeeaeeeeeeeaaeeeeeetiaeeeeseeenaees 61 P wer problems i dccdivachssactacaadans sacvncdedonsuecnudadsttatanddaacasaaancaccessvanndadivadhaanidduaduaauammaacdacsnnatadasssandudantsaeen 62 Computer will not turn on or Start cceceeeeeeeceeee cee ee erect ee eee eee a eaaeaeeceeeeeeeeeeeeeeteesseneaaneees 62 Harddrive Emor sesiccect cae saveesars aa EEE es dave indhiee a ten EEN dai 62 Computer iS NOL LESPONGING saisai ad aaa 62 Computer shuts down unexpectedly cccecceceeeeeeeeeeeeeeeeeeccaeeceeeeeeeeeeeeeetensennsaaeeees 62 Computer Setup prblem Sesiidae a e EAE aa Er aAA EE EEan TE tears 63 The computer will not enter Computer Setup ccccceceeeeeeeeeeeeeeeeeeeeeeaaeeaaeaaaeaaeeeeeeeeeees 63 Display problems urieni aaaea a a aa a a a a eaa Ea Aa aa ae a aa Eaa aaia 64 Thedisplay is DIANK annecacoccrrentiiiiiii annn RETA 64 Images on the screen are too large or too small or the images are fUZZy eeneeeen 64 Keyboard and mouse problems ccccceeeeeeeeeeeee eres eeeeeeeeeeeeeeeeeeeeeeeeteceeaeeeeeeteeeeaaeeeeeseeenaeeeseneeeeeees 65 AUGIO problems snidsiriniisica enea ea a A EE hale ek Hee ee aE 67 INOSOUNG 1S Produced nirmi nenii a aaa aaa aa E a 67 Software problemS c cccccccecceccee eee ee eee e eect tea eea eae aaaaaeaaeeaececeeeeeeeeeeeeeeeeeecaa sada aaacaeassaeeeeeeeeeeeeeeess 68 12 SHEE Up UI INS cas os a5z3ibacs p sedan soa in
2. EY NOTE If no WLANs are listed you may be out of range of a wireless router or access point Ey NOTE If you do not see the WLAN you want to connect to from the Windows desktop right click the network status icon and then select Open Network and Sharing Center Click Set up a new connection or network A list of options is displayed allowing you to manually search for and connect to a network or to create a new network connection After the connection is made place the pointer over the network status icon in the notification area at the far right of the taskbar to verify the name and status of the connection Ey NOTE The functional range how far the wireless signals travel depends on WLAN implementation router manufacturer and interference from other electronic devices or structural barriers such as walls and floors 16 Chapter 3 Connecting to a network Connecting to a wired network A WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack Connecting to a local area network LAN Use a LAN connection if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into t
3. To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Choose your keyboard layout 3 Select Troubleshoot from the boot options menu 4 Select Recovery Manager and follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer Ey NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 57 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer
4. cc eee ttre ee eee nets eee e ee ee eee NERENN ESEA NEEE 47 Installing Windows updates 000 0 eeceee cece eee eeeeeteeeeeeeaaeeeeeeeeaeeeeeeeenaaeeeeeeenaaes 47 Updating Software ceeecee eee etcneeee eee en tie eres eee eaaeeeeeeeeeaaaeeeeeeeeeeeeeeeesenaaes 47 9 Using Computer Setup BIOS and HP PC Hardware Diagnostics UEFI cccsecccsseeceeseeeeeeseeeeeeeees 48 Starting Computer Setup BIOS cee nt ee eee ieee reer ieee eset naan eee eeenaeeeeeeenaeeeeeenenaeeeeeenaees 48 Updating the BIOS oec S O N 48 Determining the BIOS Version sessccincsorencciniaii dini inei E AE 48 Downloading a BIOS update eceeeeeeeceeeeeeeeeeeeee eee eeeeeeeeeeeeceeaeeeeseeeaeeeesenenaeeeeenennaneees 49 Using HP PC Hardware Diagnostics UEFI ssrsssssssrsrrinsiiinrnanniniuniaeinninrinnaniii innnan i nnee iaaa 50 Downloading HP PC Hardware Diagnostics UEFI to a USB device 50 10 Backing up restoring and recovering sz scaiccctexccceccssccezeseccestersenensettexseuensgeotexsesneatosexnereesestrinerecspriieneessseeeie 51 Creating recovery media and backups ssssieerrreecrrrrrsseeerreeerinnnaaatttnnnadtnnnnaatuaaaeaatnannaaataannaaanna naaa 52 Creating HP Recovery media iiiiectievsesccctearveustccadavetseedccagarseaad EAE RAA 52 Restore and recovery ssesessrrrieessrrresttinnneeernnnnaadttnnaaaaAAAnAAaAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAANAAAAA AAAA AEAEE 54 Using Windows Refresh for quick and easy recovery
5. ssseesseeerisssesersssrrrrreseteernssseeeen 55 Remove everything and reinstall Windows seeeessssessssrnneseeinnnansnsnnaasenennaannnannnaaaeennnaaanann 55 Recovering using HP Recovery Manager ssssseseirsssserrrsserrrrssstirrrssttirrnsstttnnsssttnnnnnseenn 56 What you need to KNOW seccccoarneiiiieniein irrien EEE EREE 56 Using the HP Recovery partition select models only essees 57 Using HP Recovery media to recover ccetccceeceeeenneeeeeeeeeeetaeeeeeeeeentaeeeeeeeeeaaas 57 Changing the computer boot Order eee ee ceeeeeeee eee eeetteeeeeeeeeeetaaeeeeeeeeeeeeaaes 57 Removing the HP Recovery partition eesssensessrneseeerrnannrsnnasstennnnaanannnaaenannaaanannnaaeeennnnanaa 58 11 TKOUDIGSNGQOUING itissscccccdscseccsccessssectsassacccecssdsstcccadeensdecdsacesseessbssoccteteacabeartdancbedersasssanendsssbedeedabsneeercedatscaend 59 Wireless connection problems isisisi nutsin nnani a iaaa a aa E a aa 59 Cannot connect to a WLAN eseeeeeeecceecaecaeeceeeeeeeeeeeeeeeeteteee ae caaaaaaaaaeaaesaeeeeeeeeeeeeeees 59 Cannot connect to a preferred network eeeeeeeeeeeecceeccaecaeecaeceeeececeeeeeeeeeeeeeeteteneess 59 Current network security codes are unavailable 0 cecceeeeeeeeeeeeeeeeeeeneeeeeeeeneeeeeeeeeaas 60 Cannot connect to the wireless router cccccee cee eee eee eee tee teeta ee ee eeaaeaaaeaaeaaecaeeeeeeeeeeeeeees 60 Network status icon is not displayed
6. AC adapter 10 hard drive 8 webcam 6 M maintenance Disk Defragmenter 41 memory card reader identifying 12 memory card inserting 40 microphone jack identifying 10 microphones identifying 6 minimized image creating 56 minimized image recovery 57 N Near Field Communication NFC antenna identifying 11 NFC 22 NFC Android phone 23 num lock key identifying 34 O operating specifications 69 original system recovery 56 72 Index P passwords Computer Setup BIOS 46 Windows 45 pinching touch screen gesture 27 ports HDMI in 9 20 USB 2 0 ports 8 USB 3 0 7 USB 3 0 charging powered 7 power button identifying 11 power connector identifying 10 product name and number computer 13 programs updating 41 public WLAN connection 16 R re pair wireless keyboard and mouse 65 recovery discs 53 57 HP Recovery Manager 56 media 57 options 52 refresh 55 starting 57 supported discs 53 system 56 USB flash drive 57 using HP Recovery media 53 recovery media creating 52 creating using HP Recovery Manager 53 recovery partition removing 58 recycle computer refresh computer 54 recovery 54 Windows 55 regulatory information regulatory label 13 wireless certification labels 13 remove everything and reinstall Windows 55 54 55 reset computer steps 55 restore Windows File History 54 right edge swipe 29 RJ 45 network jack identifying 8 54 55 S security cable slot identifying 10 security
7. For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media 52 HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Chapter 10 Backing up restoring and recovering Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD4RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e f your computer
8. charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Remove everything and reinstall Windows 5 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 52 Using HP Recovery media you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know e HP Re
9. e f removal or installation instructions direct you to unplug the computer be sure that you are properly grounded before you unplug the computer or remove a cover e Keep components in their electrostatic safe containers until you are ready to install them e Avoid touching pins leads and circuitry Handle electronic components as little as possible e Use nonmagnetic tools e Before handling a component discharge static electricity by touching an unpainted metal surface of the component e f you remove a component place it in an electrostatic safe container If you need more information about static electricity or assistance with component removal or installation contact support 70 Chapter 13 Electrostatic Discharge Index A AC adapter light identifying 10 action keys identifying 31 next track or section 32 play pause resume 32 previous 32 stop 32 using 32 antennas Near Field Communication NFC 11 audio for HDMI 21 audio in microphone jack identifying 10 audio out headphone jack identifying 10 B backing up personal files 52 backups 51 Beats Audio 20 Beats Audio Control Panel 20 best practices 1 BIOS determining version 48 downloading an update 49 updating 48 Bluetooth device 14 Bluetooth label 13 boot order changing HP Recovery Manager 57 bottom 13 buttons HDMI in 12 power 11 Cc cables USB 39 caring for yourcomputer 43 cleaning your computer 43 components back 11 bottom 12 front
10. webcam light identifying 6 webcam light identifying 6 Windows backup 52 File History 52 54 Refresh 54 55 reinstall 54 55 remove everything and reinstall option 55 reset 55 restoring files 54 system restore point 52 54 Windows application key identifying 31 Windows logo key identifying 31 Windows passwords 45 Windows updates installing 47 wired network connecting 17 wireless certification label 13 wireless controls operating system 14 wireless light 14 wireless network WLAN connecting 16 corporate WLAN connection 16 equipment needed 15 functional range 16 public WLAN connection 16 security 15 using 15 wireless router 15 WLAN antennas identifying 6 WLAN device 13 14 WLAN label 13 Z zooming touch screen gesture 27 Index 73
11. 6 left side 9 right side 7 computer reset 55 Computer Setup BIOS passwords 46 Computer Setup BIOS using 48 connecting toa WLAN 16 corporate WLAN connection 16 D deleted files restoring 54 Disk Cleanup 41 Disk Defragmenter software 41 drivers updating 41 E edge swipe gestures 29 edge swipe gestures top edge swipe 30 electrical ratings 69 electrostatic discharge 70 F fn key identifying 31 fun things todo 2 H hard drive light identifying 8 HDMI using audio 21 HDMI in button identifying 12 HDMI in port connecting 20 HDMI in port identifying 9 headphone jack identifying 10 headphones connecting 20 Hibernation exiting 36 initiating 36 high definition devices connecting 20 HP PC Hardware Diagnostics UEFI downloading 50 HP Recovery Manager correcting boot problems 57 starting 57 HP Recovery media creating 52 recovery 57 HP Recovery partition recovery 57 removing 58 hubs 38 l installing critical updates 47 integrated numeric keypad identifying 31 34 integrated webcam light identifying 6 Internet connection setup 15 Internet security software using 46 ISP 14 J jacks audio in microphone 10 Index 71 audio out headphone 10 RJ 45 network 8 K keys fn 31 Sleep 31 volume 31 Windows application 31 Windows logo 31 L labels Bluetooth 13 regulatory 13 serialnumber 13 wireless certification 13 WLAN 13 LAN connecting 17 left edge swipe 29 lights
12. Audio Use Beats Audio Control Panel to view and manually control audio and bass settings A To open Beats Audio Control Panel from Start screen type c select Control Panel select Hardware and Sound and then select Beats Audio Control Panel Using video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network Connecting an HDMI device Ey NOTE To connect an HDMI device to your computer you need an HDMI cable sold separately 20 Chapter4 Enjoying entertainment features You can connect high definition devices to your computer such as a gaming console or digital set top box 1 Connect one end of the HDMI cable to the HDMI in port on the computer HDMI d 7 2 Connect the other end of the cable to the device 3 If the computer screen does not automatically switch press the HDMI in button to alternate the computer screen to the HDMI device 4 To make your selections use the enter back space up arrow or down arrow keys Using HDMI audio HDMI is the only video interface that supports high definition video and audio HDMI controls are only intended to control the settings of the device plugged into that port and do not control any other media devices on the system When a device is plugged into the HDMI port the volume on the computer is muted Managi
13. Rightedge SWIDE vi ieeceeeeec sunt eccectoced vee eeesdtevecstangeesdevee EEE E 29 Leit CdG6 SWIPE asiosio ainiti E A 29 Top edge swipe and bottom edge SWipe eeeeeceeeeeeeeeneensaeeaeeeeeeeaeeees 30 Using the keyboard cccerrenicniica riiai n a E tee dd dd ede deed et 31 Usmgihe acon KEYS nakoira e ai daai 32 Using Microsoft Windows 8 shortcut keys 0 0 0 eeeeeeeeeeeeeeeeeee tere eeeeeeeeeeeeeseeeeaaaeeeeeeeeeaaeees 33 Using the integrated numeric keypad eee eeeeeee eter ee eentae eter eeeeaaeeeeeeeeeaeeeeeeeeenaaees 33 MANAGING POWEE E O Mcnanedss actacees cctindeds mennnesss denivds menmdedsnecimeeas meter 35 Initiating Sleep anid FIDSINAtION serseri ceased ish EE 35 Manually initiating and exiting Sleep oe eee ee eenne eee eeeenaaeeeeeeeaeeeeeeeeaeeeeeeenaeeeeeeeenaaes 35 Manually initiating and exiting Hibernation ce ceeeeeeeeeeeeeeeneeeeeeeeeeeeeaeeeeeeseeeneaeeeees 36 Setting password protection ON wakeup cccccccceeceeeeeeeeeeteeeeceeeeceaaeaaecaeeeeeeeeeeeeeeteeeetees 36 Shutting down turning off the COMPUEr 0 0 eee et cece eee e eee ae ennn Naaa 36 7 Managing and sharing information cccecseeeeceseseeeeeeeeeeeeeeeeceeneeeeeeseeseeeeeeeseeseseeeeeseeseseeeeeseeeeenaesaeneeseeeeaes 38 USING a USR GeViCG s a a E lauegabeteneusetuestauanedetemuuessexacus 38 Connecting a USB devide cenccireciriir aiena a e EEEE ATENEA EEA Aa 39 Removing a USB COVICC sesssteriiirriinrii
14. To confirm or change the audio settings on your computer from the Start screen type c and then select Control Panel Select Hardware and Sound and then select Sound Audio problems 67 Software problems e Shut down the computer and then turn it on again e Update or reinstall the drivers See Updating programs and drivers on page 41 e Refresh or restore your computer See Backing up restoring and recovering on page 51 68 Chapter 11 Troubleshooting 12 Specifications Operating specifications YNOTE To see the electrical ratings refer to your computer s ratings label located on the outside of the computer to determine the exact electrical rating Factor Metric U S Operating temperature 5 C to 35 C 41 F to 95 F Storage temperature 30 C to 65 C 22 F to 149 F Operating humidity 15 to 80 26 C 15 to 80 78 F Operating altitude 0 m to 2000 m 0 ft to 6561 ft Storage altitude 0 m to 4572 m 0 ft to 15 000 ft Operating specifications 69 13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact for example the shock you receive when you walk across the carpet and touch a metal door knob A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components To prevent damage to the computer damage to a drive or loss of information observe these precautions
15. and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Computer Setup BIOS To start Computer Setup BIOS turn on or restart the computer quickly press esc and then press f10 Ey NOTE Use extreme care when making changes in Computer Setup BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Computer Setup BIOS 1 Start Computer Setup BIOS see Starting Computer Setup BIOS on page 48 2 Use the arrow keys to select File and then select System Information 3 To exit Computer Setup BIOS without saving your changes use the arrow keys to sele
16. have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps 1 2 3 4 From the Start screen type power select Settings and then select Power Options In the left pane select Require a password on wakeup Select Change Settings that are currently unavailable Select Require a password recommended Ey NOTE If you need to create a user account password or change your current user account password click Create or change your user account password and then follow the on screen instructions If you do not need to create or change a user account password go to step 5 Click Save changes Shutting down turning off the computer A CAUTION Unsaved information is lost when the computer shuts down The Shut down command closes all open programs including the operating system and then turns off the computer Shut down the computer under any of the following conditions 36 Chapter 6 When you need to access components inside the computer When you are connecting an external hardware device to a port other than a USB or video port When the computer will be unused and disconnected from external power for an extended period Managing power Although you can shut down the computer with the power b
17. is rirni sannan iiA AEE EEA 39 Inserting and removing a memory card 000 0 eee e eee eee e eee ee teeter reece eee eeeteeeaaeeeeeeeeaaeeeeeteeeaaeeeeeeeeaeeeees 40 8 Maintaining peak performance sssr eneng n AE nia EEEE Arse 41 Performing routine MaiNteNANCe cee eee eee eeeeeneee eee eeeeeeee daN AEAN aAA aad 41 Using Disk Cleanup scciisvessadelaiievessiodude tacos dseensaue R 41 Using Disk Defragmenter 222 ccccsstecsnatiestsaciatistads ade dedaviantaa R ANAE EAEN ANANE ARNT RAKARE 41 Updating programs and drivers ccecccceceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeneaeeeeeseeeaeeeeesenaaeeeeeeenaeenes 41 Cleaning your COMPULCN ec saaccwad cee eates dean veg bee dans E dente eeceaeedaedeadeee oe aasenanes 43 Cleaning procedures oiiire ana ANAE AEEA E A Rk aA 43 Cleaning the display All in Ones or Notebooks 00ceee 43 Cleaning the sides OF COVER ccccceeeesetececeeeeeeecceneeeeteeseeceneneeeeteees 43 Cleaning the keyboard Or MOUSE ccccceeeeeeeeeeeeeeeeeeeettteeeeeeeeae 44 Using SeCurity MEASULES ooo eee eect tere rete eee eee tetne nett ee tene ANNANN NARAN ANKENN EEA AANA R AAAA 45 Setting WindOWS PaSSWOMS eeceece eee etcn E AAEE 45 Setting Computer Setup BIOS passwords 2000 00 cece eeeeennne tees eeeeaaeeeeeeeeeeaaeeeeeeeeeeaas 46 Using Internet security software ooo cece eee eet etter teeeee eee teceeeaeeeeteneaeeeeseeeaeeeeeneeaanees 46 Installing software updates 00 0 0
18. wireless 15 serial number 13 serial number computer 13 setting password protection on wakeup 36 setup of WLAN 15 sharing media 22 shortcut keys Windows 8 33 shutdown 36 Sleep exiting 35 initiating 35 Sleep key identifying 31 slots security cable 10 sMedio 360 software 22 software CyberLink MediaSuite 21 Disk Defragmenter 41 software updates installing 47 software updating 47 speakers connecting 19 speakers identifying 6 specifications 69 subwoofer connector identifying 8 supported discs recovery 53 system recovery 56 system restore point creating 52 restoring 54 T Touch screen gestures 29 30 edge swipe gestures 29 one finger slide 26 pinching 27 rotating 28 scrolling 27 tapping 26 Touch screen using 26 traveling with the computer 13 troubleshooting 59 audio functions 67 computer is not responding 62 computer shuts down unexpectedly 62 computer will not turn on 62 display is blank 64 hard drive error 62 images on screen problems 64 keyboard 65 mouse 65 re pair the wireless keyboard and mouse 65 software problems 68 wireless connection 59 turning off the computer 36 U unresponsive system 36 USB 2 0 ports identifying 8 USB 3 0 charging powered port identifying 7 USB 3 0 port identifying 7 USB cable connecting 39 USB devices connecting 39 description 38 removing 39 USB hubs 38 V video 20 volume keys identifying 31 volume adjusting 19 Ww webcam using 19
19. you can switch to them quickly e Gently swipe your finger inward from the left edge of the display to switch between apps Without lifting your finger swipe back toward the left edge to reveal all open apps Using touch screen gestures 29 Top edge swipe and bottom edge swipe The top edge swipe or bottom edge swipe allows you to open a list of apps available on your computer 1 From the Windows Start screen gently swipe your finger from the top edge or the bottom edge of the display onto the screen 2 Tap All apps to view available apps 30 Chapter5 Navigating using the keyboard and pointing devices Using the keyboard With the keyboard you can type to select items and perform the same functions as you do by using touch gestures The keyboard also allows you to use action keys to perform specific functions 29 TIP The Windows logo key on the keyboard allows you to quickly return to the computer Start you to the previous screen screen from an open app or the Windows desktop Pressing the Windows logo key again will return Ef NOTE Depending on the country or region your keyboard may have different keys and keyboard functions than those discussed in this section ee Component 1 fn key Description Executes frequently used system functions when pressed in combination with an action key Windows logo key Returns you to the Start screen from an open app or the Window
20. Ap User Guide Copyright 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition July 2013 Document Part Number 730501 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be bound by the terms of the HP End User License Agreement EULA If you do not accept these license terms your sole remedy is to return the entire unused product hardware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or to request a full refund of the computer please contact your local point of sale the seller Table of contents T Sr IVS THING i 1 Best
21. At this location you can also register to receive automatic notifications when updates become available 42 Chapter8 Maintaining peak performance Cleaning your computer Use the following products to safely clean your computer e Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration For example Disposable wipes which come in a variety of brand names e Alcohol free glass cleaning fluid e Water with mild soap solution e Dry microfiber cleaning cloth or a chamois static free cloth without oil e Static free cloth wipes Z CAUTION Avoid strong cleaning solvents that can permanently damage your computer If you are not sure that a cleaning product is safe for your computer check the product contents to make sure that ingredients such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons are not included in the product Fibrous materials such as paper towels can scratch the computer Over time dirt particles and cleaning agents can get trapped in the scratches Cleaning procedures Follow the procedures in this section to safely clean your computer WARNING To prevent electric shock or damage to components do not attempt to clean your computer while it is turned on Turn off the computer Disconnect external power Disconnect all powered external devices Z CAUTION To prevent damage to internal components do not spray cleaning agents or liquids directly on any
22. Either the hard drive or the system board may need to be replaced Computer is not responding Use the Windows Task Manager to close any programs that are not responding 1 Press the ctrl alt delete keys 2 Click Task Manager 3 Select any program that is not responding and then click End Task If closing programs does not work restart the computer 1 Press the ctrl alt delete keys 2 Click the Power icon and then click Restart Or press and hold the power button on the computer for 5 or more seconds to turn off the computer and then press the power button to turn on the computer Computer shuts down unexpectedly e The computer might be in an exceedingly hot environment Turn it off and let it cool down e Be sure that the computer vents are not blocked and that the internal fan is running See Getting to know your computer on page 5 for the location of the computer vents 62 Chapter 11 Troubleshooting Computer Setup problems The computer will not enter Computer Setup If the computer will not enter Computer Setup when you press f10 press fn f lock and then try to start Computer Setup again Computer Setup problems 63 Display problems The display is blank e Exit Sleep to redisplay the screen image Press the power button briefly Press a key on the keyboard Press the space bar Press the esc key e Press the power button to turn on the computer Images on the screen are too large or too small o
23. PraCtCe ix ficesneeececceetdecadeeanseeGandendstedatulcesdh dann dnsinat aa ie adne iadaan r lades cetedeusleaaasetadeedatetadaaevanaudends 1 Fun things tO dO seccecniciccrcaiiieoriiiieaiieieiiti aian EAA EAA ceive 2 More HP TeSOUICES onenn o Na a EAA AANE EAE EENEN EAER 3 2 SUING TO know your compuUlET onninnnimn onnaa meee sani vaweede nn temas renee 5 Finding your hardware and software information 0 cccccceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaeeeeeeeeeaaees 5 Locating Nard Ware ccrinrscsicrariiiariirdie Tanne Ta ETNEA EE TAEAE EE 5 LOCatING SOMNIS aesae a N N 5 FROM E O EE E T E E E NEE E 6 KON SIG aa A A a N E E E 7 Len Side onere a N O NO 9 TOD rsg e a d a a A A 11 BOUGIE niari p er net ee ieee EE E E OAE 12 LAD CIS arep N a E S 13 Identifying the IADCIS essien A EEREN EA 13 3 Conmecing toa NETWORK ona A T 14 Connecting to a wireless network aussesesrsiscrrsrresieerreecssrnssstinaadainnnaaatannaadtnnnnaataaaaaantannaaaaaa naana nnee 14 Using ihe wireless COntrolS sciaccsccsssseecacesassticcudecss sdcceudeanesddscudgannsdcceedgaresddccadgaensentadeasevincnd 14 Using an Internet Service provider sessiireriirienreceniniiinneenini iena aAA NNER NNa aae 14 Setting Upa WLAN ccc ects voceecceetvas catecdt aN A ETEA EEEE ARETO 15 Conigunng a wireless rouler soccorsi ani aA TEENAA EENAA 15 Protecting your WLAN vee scceaisuea ach ocvessaietdacetadsvtetecedalacies sc ngveeeaevesorexeease sa alovuebesssgundesaewsspandee
24. Switches between open apps NOTE Continue to press this key until the app you want is displayed AU 8 f3 Shows the commands available in an app f4 Shows a list of recently used apps ja f5 Plays the previous track of an audio CD or the previous section of a DVD or a Blu ray Disc BD gt ii f6 Begins pauses or resumes playback of an audio CD a DVD or a BD a f7 Stops playing an audio CD DVD or a BD f8 Plays the next track of an audio CD or the next section of a DVD or a BD f9 Opens the Search charm Allows you to search an open app or another app your computer and Pp the Internet O Opens the Share charm Allows you to share pictures files or webpages f11 Opens the Devices charm Allows you to set up printers and synchronize data with your phone a and stream video to your wireless TV m2 Opens the Settings charm Allows you to personalize your computer Change your account ro picture specify the background and color of your Start screen and more C Mutes or restores speaker sound d Decreases speaker volume incrementally as long as you hold down the key 32 Chapter5 Navigating using the keyboard and pointing devices Icon Key Description q Increases speaker volume incrementally as long as you hold down the key Initiates Sleep which saves your information in the system The display and other system lt components turn off and power is conserved To exit Sleep briefl
25. an isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 2 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the HP PC Hardware Diagnostics UEFI tools in the following order a Connected USB drive Ey NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 50 b Hard drive c BIOS Click the type of diagnostic test you want to run and then follow the on screen instructions Ey NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device Ey NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 2 3 4 5 Go to http www hp com Click Support amp Drivers and then click the Drivers amp Software tab Enter the product name in the text box and then click Search Select your computer model and then select your operating system In the Diagnostic section click HP UEFI Support Environment or Click Download and then select Run 50 Chapter9 Using Computer Setup BIOS and HP PC Hardware Diagnostics UEFI 10 Backing up restoring and recovering Your computer includes tools provided by HP and Windows to help you safeguard your inform
26. ating system and the software that was installed at the factory See Creating HP Recovery media on page 52 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager E NOTE File History is not enabled by default so you must turn it on
27. ation and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system Ef NOTE This chapter describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support 51 Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Recovery media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the oper
28. computer surface Liquids dripped on the surface can permanently damage internal components Cleaning the display All in Ones or Notebooks Gently wipe the display using a soft lint free cloth moistened with an alcohol free glass cleaner Be sure that the display is dry before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe EY NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Performing routine maintenance 43 Cleaning the keyboard or mouse Z WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface A CAUTION To prevent damage to internal components do not allow liquids to drip between the keys e To clean the keyboard or mouse use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe e To prevent keys from sticking and to remove dust lint and particles from the keyboard use a can of compressed air with a straw extension 44 Chapter 8 Maintaining peak performance Using security measures A password is a group of letters numbers and symbols that you ch
29. covery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 52 e To use the Factory Reset option you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media on page 52 e Ifthe HP Recovery media does not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http Awelcome hp com country us en wwcontact_us html iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain 56 Chapter 10 Backing up restoring and recovering Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery or minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working
30. ct File and then select Ignore Changes and Exit 4 Select Yes 48 Chapter 9 Using Computer Setup BIOS and HP PC Hardware Diagnostics UEFI Downloading a BIOS update CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type support and then select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to t
31. ditional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 3 a Security cable slot Attaches an optional security cable to the computer NOTE The security cable may not prevent the computer from being mishandled or stolen 4 AC adapter light e On The AC adapter is connected and the battery is charged e Off The computer is using battery power 5 a Power connector Connects an AC adapter 10 Chapter 2 Getting to know your computer Top Component 1 T oo 0 Near Field Communication NFC antenna select models only Description Sends and receives wireless signals to share media from your phone to your computer For more information see Start sharing media on page 23 2 Power button e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings from t
32. does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e f necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 56 Creating recovery media and backups 53 Restore and recovery There are several options for recovering
33. e preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 55 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 55 If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 56 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 56 If you have not already created recovery media see Creating HP Recovery media on page 52 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery
34. ecting to a wireless network Wireless technology transfers information across radio waves instead of wires Your computer may be equipped with one or more of the following wireless devices e Wireless local area network WLAN device Connects the computer to wireless local area networks In a WLAN the mobile wireless device in your computer communicates with a wireless router or a wireless access point e Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together For more information about wireless technology see the information and website links provided in Help and Support From the Start screen type h and then select Help and Support Using the wireless controls The Network and Sharing Center allows you to set up a connection or network connect to a network and diagnose and repair network problems To use the Network and Sharing Center 1 From the Start screen type c and then select Control Panel 2 Select Network and Internet and the select Network and Sharing Center For more information go to Help and Support From the Start screen type h and then select Help and Support Using an Internet service provider When you are setting up Internet access in your home you must establish an account w
35. ed networks e fthere is no network status icon in the notification area follow these steps 1 From the Start screen type c and then select Control Panel 2 Select Network and Internet and then select Network and Sharing Center 3 Select Troubleshoot problems and then select the network you want to repair Current network security codes are unavailable If you are prompted for a security code or network key or a name SSID when connecting to a WLAN the network is protected by security The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network You must have the current codes to connect to a secure network e For a network connected to your personal wireless router review the router user guide for instructions on setting up the same codes on both the router and the WLAN device e Fora private network such as a network in an office or at a public Internet chat room contact the network administrator to obtain the codes and then enter the codes when your are prompted to do so Some networks change the SSID or network keys used in their routers or access points on a regular basis to improve security You must change the corresponding code in your computer accordingly If you are provided with a new wireless network key and SSID for a network and if you have previously connected to that network follow the steps below to reconnect to the network 1 From the Wi
36. een to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Scroll the right side choices down to display Refresh your PC without affecting your files 5 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows iy IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Choose your keyboard layout 3 Select Troubleshoot from the boot options menu 4 Select Reset your PC and then follow the on screen instructions Restore and recovery 55 To use the Start screen 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the
37. ess this guide select the HP Support Assistant app on the Start screen select My computer and then select Warranty and services or go to http Avww hp com go orderdocuments You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and or on the CD DVD provided in the box In some countries regions HP may provide a printed HP Limited Warranty in the box For countries regions where the warranty is not provided in printed format you may request a printed copy from http Awww hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA e Europe Middle East Africa Hewlett Packard POD Via G Di Vittorio 9 20063 Cernusco s Naviglio MI Italy e Asia Pacific Hewlett Packard POD P O Box 200 Alexandra Post Office Singapore 911507 When you request a printed copy of your warranty please include your product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Chapter 1 Starting right 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 From the Sta
38. external wireless keyboard and an external wireless mouse for easy navigation After you remove the battery tabs from the accessories they will automatically pair with the computer YNOTE The wireless receiver is preinstalled in the dedicated USB port on the bottom of the computer stand If you have any problems with the wireless accessories remove the receiver from the USB port and then reconnect it For additional information see Keyboard and mouse problems on page 65 25 Using touch screen gestures A touch screen computer allows you to control items on the screen directly with your fingers 29 TIP On touch screen computers you can perform the gestures on the screen or using the keyboard and mouse One finger slide The one finger slide is mostly used to pan or scroll through lists and pages but you can use it for other interactions too such as moving an object e To scroll across the screen lightly slide one finger across the screen in the direction you want to move Ey NOTE When many apps are revealed on the Start screen you can slide your finger to move the screen left or right e To drag press and hold an object and then drag the object to move it Tapping To make an on screen selection use the tap function e Use one finger to tap an object on the screen to make a selection Double tap an item to open it 26 Chapter5 Navigating using the keyboard and pointing devices Scrol
39. formation do not initiate Sleep while reading from or writing to a disc or an external media card Ey NOTE You cannot connect to a network or perform any computer functions while the computer is in the Sleep state or in Hibernation Manually initiating and exiting Sleep A To initiate Sleep from the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings click the Power icon and then select Sleep To exit Sleep e Briefly press the power button e Press a key on the keyboard When the computer exits Sleep the power lights turn on and your work returns to the screen Ey NOTE If you have set a password to be required on wakeup you must enter your Windows password before your work will return to the screen Initiating Sleep and Hibernation 35 Manually initiating and exiting Hibernation You can enable user initiated Hibernation and change other power settings and timeouts using Power Options in Control Panel 1 2 3 4 5 From the Start screen type power select Settings and then select Power Options In the left pane select Choose what the power button does Select Change Settings that are currently unavailable In the When I press the power button area select Hibernate Click Save changes To exit Hibernation briefly press the power button When the computer exits Hibernation the power lights turn on and your work returns to the screen If you
40. hangeable with an administrator password set in Windows nor is it revealed as it is set entered changed or deleted NOTE If you enter the power on password at the first password check you must enter the administrator password to access Computer Setup BIOS Power on password e Must be entered each time you turn on or restart the computer e f you forget your power on password you cannot turn on or restart the computer NOTE The administrator password can be used in place of the power on password NOTE A power on password is not revealed as it is set entered changed or deleted To set change or delete an administrator or power on password in Computer Setup BIOS 1 To start Computer Setup BIOS turn on or restart the computer quickly press esc and then press f10 2 Use the arrow keys to select Security and then follow the on screen instructions Your changes take effect when the computer restarts Using Internet security software When you use your computer to access email a network or the Internet you expose your computer to viruses spyware and other online threats To help protect your computer Internet security software that includes antivirus and firewall features is preinstalled on your computer A Toaccess Norton Internet Security from the Start screen type n and then select Norton Internet Security For more information about protecting your computer from Internet threats go to Hel
41. he Start screen type p In the search box type power select Settings and then select Power options Top 11 Bottom Component Description 1 HDMI in button Switches the computer screen to the HDMI device NOTE The HDMI cable must be connected to the computer 2 Memory card reader Reads data from and writes data to memory cards such as Secure Digital 12 Chapter 2 Getting to know your computer SD memory cards Labels Identifying the labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer The labels are located on the bottom of the computer stand e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Labels 13 3 Connecting to a network You can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection This chapter will help you get connected to that world Conn
42. he computer successfully connects to the Internet disconnect the cable and access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or connect to an existing WLAN always enable security features to protect your network from unauthorized access Connecting to a wireless network 15 Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals Take the following precautions to protect your WLAN e Use a firewall A firewall checks information and requests that are sent to your network It then discards any suspicious items Firewalls are available in both software and hardware Some networks use a combination of both types e Use wireless encryption Wireless encryption uses security settings to encrypt and decrypt information that is transmitted over the network For more information go to Help and Support From the Start screen type h and then select Help and Support Connecting to a WLAN To connect to a WLAN follow these steps 1 Be sure that the WLAN device in your computer is on 2 From the Start screen point to the far right upper or lower corner of the screen to display the charms 3 Select Settings and then click the network status icon 4 Select a WLAN from the list 5 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection
43. he hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update Ey NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating the BIOS 49 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it c
44. he network jack 1 on the computer 2 Plug the other end of the network cable into a network wall jack 2 or router NOTE Ifthe network cable contains noise suppression circuitry 3 which prevents interference from TV and radio reception orient the circuitry end of the cable toward the computer j O w o Connecting to a wired network 17 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam enjoy and manage your music and download and watch movies Or to make your computer an even more powerful entertainment center connect external devices like speakers headphones or a gaming console 18 Chapter 4 Enjoying entertainment features Using the webcam Your computer has an integrated webcam a powerful social networking tool that allows you to communicate up close with friends and colleagues whether they are next door or on the other side of the world With the webcam you can stream video with your instant messaging software capture and share video and take photos A To start the webcam from the Start screen type c and then select Camera For details about using the webcam go to Help and Support From the Start screen type h and then select Help and Support Using audio On your HP computer you can play music CDs download and listen to music stream audio content from the web including radio record audio or mix audio and video to crea
45. in the notification area at the far right of the taskbar A message Safely remove hardware and eject media displays 3 Follow the on screen instructions Using a USB device 39 Inserting and removing a memory card To insert a memory card CAUTION To reduce the risk of damage to the memory card connectors use minimal force to insert a memory card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated A sound indicates that the device has been detected To remove a memory card 1 Save your information and close all programs associated with the card 2 From the Windows desktop click the remove hardware icon in the notification area at the far right of the taskbar Then follow the on screen instructions 3 Press in on the card 1 and then remove it from the slot 2 o P L 2 40 Chapter 7 Managing and sharing information 8 Maintaining peak performance Keep your computer at peak operating performance using the practices and tools described in this chapter Start with routine maintenance keep the equipment clean and regularly update software Also pay attention to important security issues including passwords virus protection and anti theft measures Finally find out how to access your system settings when you need to contact support or run diagnostics on your computer sy
46. ith an Internet service provider ISP To purchase Internet service and a modem contact a local ISP The ISP will help set up the modem install a network cable to connect your wireless router to the modem and test the Internet service Ey NOTE Your ISP will give you a user ID and a password to use for Internet access Record this information and store it in a safe place 14 Chapter 3 Connecting to a network Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment e A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider e A wireless router 2 purchased separately NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have e A wireless computer 3 The illustration below shows an example of a wireless network installation that is connected to the Internet Additional wireless and wired computers can be connected to increase the size of your home network For help in setting up your WLAN see the information provided by your router manufacturer or your ISP Configuring a wireless router For help configuring a wireless router see the information provided by your router manufacturer or your ISP 2 NOTE Itis recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When t
47. k Learn More on the Sign in Create Account screen Enable media sharing and set up a home group network Before you can begin using sMedio software you need to be sure that all of your computers and mobile devices are on the same home group network and media sharing is enabled 1 Enable media sharing a From the Start screen point to the upper right or lower right corner of the display to reveal the charms b Select Settings and then click the network status icon c Right click the network you are connected to and then select the check box to turn on sharing 2 From the Start screen click sMedio and then click Tutorial for information on how to set up a home group network Stream and share media between mobile devices To wirelessly stream and share media from one device to another your computers and mobile devices must be on the same home group network and media sharing must be enabled on all devices See Enable media sharing and set up a home group network on page 22 for more information A To wirelessly share media between devices from the Start screen select the sMedio 360 From the Start screen type s and then select sMedio 360 from the list of applications Chapter 4 Enjoying entertainment features Migrate or synchronize data With sMedio TrueSync you can synchronize and access your files across multiple computers that are on the same home group network You can also migrate files from one computer to anothe
48. ling Scrolling is useful for moving the pointer up down left or right on a page or image e Place two fingers on the screen and then drag them in an up down left or right motion Pinching stretching Pinching and stretching allows you to zoom out or in on images or text e Zoom in by placing two fingers together on the display and then move your fingers apart e Zoom out by placing two fingers apart on the display and then move your fingers together Using touch screen gestures 27 Rotating select models only Rotating allows you to turn items such as photos e Anchor the forefinger of your left hand on the object you want to rotate Using your right hand slide your forefinger around in a sweeping motion from 12 o clock to 3 o clock To reverse the rotation move your forefinger from 3 o clock to 12 o clock y NOTE Rotate is intended for specific apps where you can manipulate an object or image Rotate may not be functional for all apps 28 Chapter5 Navigating using the keyboard and pointing devices Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps Right edge swipe The right edge swipe reveals the charms which let you search share start apps access devices or change settings e Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms Left edge swipe The left edge swipe reveals your open apps so that
49. media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 56 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 58 54 Chapter 10 Backing up restoring and recovering Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Any Windows 8 apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved YNOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Eyf NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right corner of the scr
50. memory card reader Ey NOTE For more information about required software and drivers or to learn which computer port to use see the manufacturer s instructions Using a USB device Most computers have at least one USB port because this versatile interface allows you to connect to numerous kinds of external devices to your computer Your computer may have more than one type of USB port See Getting to know your computer on page 5 for the types of USB ports on this computer Be sure to purchase devices that are compatible with your computer 38 Chapter 7 Managing and sharing information Connecting a USB device A CAUTION To reduce the risk of damage to a USB connector use minimal force to connect the device A Connect the USB cable for the device to the USB port A sound indicates that the device has been detected Ey NOTE The first time you connect a USB device a message displays on the Windows desktop and an icon in the notification area lets you know that the device is recognized by the computer Removing a USB device Z CAUTION To reduce the risk of damage to a USB connector do not pull on the cable to remove the USB device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the USB device 1 Save your information and close all programs associated with the device 2 From the Windows desktop click the hardware icon
51. n is turned on at the factory and the navigational function indicated by the directional arrows on the keys NOTE The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 34 Chapter5 Navigating using the keyboard and pointing devices 6 Managing power Initiating Sleep and Hibernation Windows has two power saving states Sleep and Hibernation e Sleep The Sleep state is automatically initiated after a period of inactivity Your work is saved to memory allowing you to resume working very quickly You can also initiate Sleep manually For more information see Manually initiating and exiting Sleep on page 35 e __Hibernation The Hibernation state is automatically initiated if the computer is in the Sleep state for an extended period Hibernation puts your open documents and programs on your hard drive and then turns off your computer Ey NOTE You can manually initiate Hibernation See Manually initiating and exiting Sleep on page 35 and Manually initiating and exiting Hibernation on page 36 Z CAUTION To reduce the risk of possible audio and video degradation loss of audio or video playback or loss of in
52. ndows desktop click the network status icon in the notification area at the far right of the taskbar A list showing the available WLANs is displayed If you are in a hotspot where several WLANs are active several will be displayed 2 Right click the network and then click Properties Ey NOTE If the network you want is not listed check with the network administrator to be sure that the router or access point is operating 3 Click the Security tab and enter the correct wireless encryption data into the Network security key box 4 Click OK to save these settings Cannot connect to the wireless router If you are trying to connect to the wireless router and are unsuccessful reset the wireless router by removing power from the router for 10 to 15 seconds 60 Chapter11 Troubleshooting If the computer still cannot connect to a WLAN restart the wireless router For details see the router manufacturer s instructions Network status icon is not displayed If the network status icon is not displayed in the notification area after you configure the WLAN the software driver is either missing or corrupted A Windows Device not Found error message may also be displayed To resolve this problem get the latest version of the WLAN device software and drivers for your computer from http Awww hp com 1 Open your Internet browser 2 For U S support go to http www hp com go contactHP For worldwide support go t
53. ng your audio and video files CyberLink MediaSuite helps you manage and edit your photo and video collections A To open CyberLink MediaSuite from the Start screen type c and then select CyberLink MediaSuite For more information about using CyberLink MediaSuite see the software Help Managing your audio and video files 21 22 Share media and data across your home group network select models only Your computer has advanced features that allow you to connect your mobile devices and exchange photos files data music or videos Using Near Field Communication NFC hardware and sMedio 360 software on your home group network you can tap your NFC enabled Android smart phone to your computer and wirelessly share information between your two devices iy IMPORTANT sMedio works in both Windows 8 and Windows 7 operating systems You can use sMedio on your computer as well as on other devices as long as they are on the same home group network sMedio empowers you to e Stream and share media between mobile devices wirelessly with sMedio e Migrate and synchronize data between two computers on a wired or wireless home group network with sMedio TrueSync e Tap your phone to your computer to share photos videos and music to and from your phone and your computer with sMedio TrueLink y NOTE To explore all of the available features of sMedio go to the Windows desktop and click the sMedio TrueSync icon in the taskbar Clic
54. o http welcome hp com country us en wwcontact_us html 3 Click the option for software and driver downloads and then type your computer model number in the search box 4 Press enter and then follow the on screen instructions Eyf NOTE If the WLAN device you are using was purchased separately consult the manufacturer s website for the latest software Wireless connection problems 61 Power problems Computer will not turn on or start 1 Shut down the computer 2 Test the AC outlet by connecting a different electrical device to it 3 Reconnect the computers cables being sure that the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet are secure 4 Try to turn on the computer e fthe power lights turn on the AC adapter is working properly e _ If the connections are secure and the power lights remain off the AC adapter is not functioning and should be replaced Contact support for information about obtaining a replacement AC power adapter Hard drive error 1 Press the ctri alt delete keys simultaneously 2 Click the Power icon and then click Restart Or press and hold the power button on the computer for 5 or more seconds to turn off the computer and then press the power button to turn on the computer 3 If Windows opens immediately back up all important information to an external hard drive 4 Whether Windows started or not contact support
55. o the Settings screen and then tap About Phone 2 Tap Android version Download the sMedio TrueLink app to your phone Download the sMedio TrueLink app to your phone to wirelessly touch to share photos videos and music from your NFC enabled Android smart phone and your computer This free app is located in the Google Play app store A Click the Tutorial icon on the sMedio main screen for instructions on downloading and using this app Start sharing media Tap your phone to your computer to start sharing media Share media and data across your home group network select models only 23 NOTE In order to share media from your phone to your computer the media must be in a format that is compatible with other network devices 1 a 2 PF On your phone open the sMedio 360 TrueLink app tap My Devices and then tap My Mobile Swipe left or right to find your music videos or photos Open the item you want to share Tap any part of your phone on the NFC label on the top of your computer A message Touch to Beam appears on the phone screen Press and hold the item you are sharing for a few seconds In a few seconds you are prompted on your computer to stream copy or cancel the file Depending on your choice the file will begin moving to the correct folder on your computer 24 Chapter 4 Enjoying entertainment features 5 Navigating using the keyboard and pointing devices Your computer includes an
56. omponents of your computer For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Troubleshooting e Solutions to the following problems See Troubleshooting on page 59 in this guide for Wireless connection problems more information Power problems Display problems Keyboard and mouse problems Audio problems Software problems Safety amp Comfort Guide e Proper workstation setup To access this guide select HP Support Assistant on e Guidelines for posture and work habits that increase your the Start screen select My computer and then select comfort and decrease your risk of injury User guides or go to http www hp com ergo e Electrical and mechanical safety information Worldwide support web page e Access to the following support options To get support in your language go to Online chat with an HP technician http welcome hp com country us en wwcontact_us html Email support Support telephone numbers HP service center locations Regulatory Safety and Environmental Notices e Important regulatory notices To access this guide select the HP Support Assistant app on the Start screen select My computer and then select User guides More HP resources 3 4 Resource Contents Limited Warranty e Specific warranty information about this computer To acc
57. oose to secure your computer information and to protect online transactions Several types of passwords can be set Some sites dictate the number and combination of letters numbers or symbols they require for passwords Use the following tips for creating and saving passwords e To reduce the risk of being locked out of the computer record each password and store it ina secure place away from the computer Do not store passwords in a file on the computer e Change your passwords frequently e Before you send your computer for service back up your files delete confidential files and then remove all password settings For additional information about passwords such as screen saver passwords go to Help and Support From the Start screen type h and then select Help and Support Setting Windows passwords Password Function User password Protects access to a Windows user account Administrator password Protects administrator level access to computer contents NOTE This password cannot be used to access Computer Setup BIOS contents Using security measures 45 Setting Computer Setup BIOS passwords Password Function Administrator password e Must be entered each time you access Computer Setup BIOS e f you forget your administrator password you cannot access Computer Setup BIOS NOTE The administrator password can be used in place of the power on password NOTE Your administrator password is not interc
58. op box or gaming console For more information see Connecting an HDMI device on page 20 e You know you can listen to music on the computer But did you know that you can also stream live radio to the computer and listen to music or talk radio from all over the world See Using audio on page 19 e Experience music the way the artist intended with deep controlled bass and clear pure sound See Using Beats Audio on page 20 e Use the new Windows 8 touch gestures for smooth control of images and pages of text See Using touch screen gestures on page 26 2 Chapter 1 Starting right More HP resources You have already used Setup Instructions to turn on the computer and locate this guide To locate resources that provide product details how to information and more use this table Resource Contents Setup Instructions e Overview of computer setup and features Windows 8 Basics guide e Overview of using Windows 8 Help and Support e Abroad range of how to information and troubleshooting tips From the Start screen type h and then select Help and Support For U S support go to http Awww hp com go contactHP For worldwide support go to http welcome hp com country us en wwceontact_us html Instructional videos e How to videos about using the features of your computer Go to http www hp com supportvideos English only Upgrading and Servicing Guide e Instructions for upgrading or replacing c
59. p and Support From the Start screen type h and then select Help and Support 46 Chapter8 Maintaining peak performance Installing software updates Installing Windows updates Updates to the operating system and other software may have become available after the computer left the factory Microsoft sends out alerts regarding critical updates To protect the computer from security breaches and computer viruses install all critical updates from Microsoft as soon as you receive an alert To be sure that all available updates are installed on the computer observe these guidelines e Run Windows Update as soon as possible after you set up your computer From the Start screen type u select Settings and then select Windows Update e Enable automatic Windows Update thereafter Updating software HP recommends that you regularly update the software and drivers that were originally installed on your computer To download the latest versions go to http Mwww hp com support At this location you can also register to receive automatic update notifications when updates become available If you have installed software from other companies regularly update the software to correct security problems and improve the performance of the software Using security measures 47 9 Using Computer Setup BIOS and HP PC Hardware Diagnostics UEFI Computer Setup or Basic Input Output System BIOS controls communication between all the input
60. pair the keyboard Keyboard and mouse problems 65 4 On the keyboard press and hold the Connect button 3 for 5 to 10 seconds until the LED on the receiver lights up or stops flashing 66 Chapter11 Troubleshooting Audio problems No sound is produced Be sure that you connected powered speakers and that they are turned on Adjust the volume either on the speakers or through the computer operating system Turn off your computer and then unplug and reconnect the speakers Be sure that the speakers are properly connected Unplug headphones if they are connected to your computer or speaker system If the computer is in the Sleep state exit Sleep by briefly pressing the power button Check the audio functions To check the audio functions on your computer follow these steps i 2 3 From the Start screen type c and then select Control Panel Select Hardware and Sound and then select Sound When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 2 3 From the Start screen type s and then select Sound Recorder Click Start Recording and speak into the microphone Save the file to your Windows desktop Open a multimedia program and play back the sound Ey NOTE
61. quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Restore and recovery 57 Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option the Windows option to remove everything and reinstall Windows or the HP Recovery Manager option So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media on page 52 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions 58 Chapter10 Backing up restoring and recovering 11 Troubleshooting Wireless connection problems Some possible causes for wireless connection problems include the following Wireless device is not turned on Wireless device is not installed correctly or has been disabled Wireless device encountered interference from other devices Wireless device or router hardware has failed Cannot connect to a WLAN If you have a problem connecting to a WLAN confirm that the integrated WLAN device is turned on and properly installed on your computer 1 2 Be sure that
62. r For information on setting up a home group network see Enable media sharing and set up a home group network on page 22 1 From the Windows desktop click the sMedio TrueSync icon on the taskbar 2 Follow the on screen instructions to set up your folders that will be used for migrating and synchronizing information xo TIP You will also be guided through the process of setting up additional computers to create the synchronization relationship Share photos videos and music to and from your phone sMedio TrueLink allows you to play back stream and share photos videos and music to and from your computer and NFC enabled Android smart phone Your computer and phone must be on the same home group network For information on setting up a home group network see Enable media sharing and set up a home group network on page 22 29 TIP For help in connecting the phone to your home group network see the phone manufacturer s instructions Before you can begin sharing media you must do the following 1 Determine your Android phone operating system version 2 Download the free app on your phone 3 Share media between your devices Determining your Android phone operating system OS version Your phone must have the Android 4 0 or higher operating system Refer to the phone s manufacturer s instructions for NFC enable capabilities To determine the operating system version 1 On your phone go t
63. r USB 3 0 devices 2 USB 3 0 charging powered port Connects an optional USB 1 0 USB 2 0 or USB 3 0 device USB sect charging ports allow you to charge connected USB devices Standard USB ports will not charge all USB devices or will charge using a low current Some USB devices require power and require you to use a powered port NOTE USB charging ports can also charge select models of cell phones and MP3 players even when the computer is off Right side 7 8 Component 3 Subwoofer connector 4 USB 2 0 ports 2 i Description Connects HP Pulse Subwoofer purchased separately The subwoofer provides superior bass sound Connect optional USB devices RJ 45 network jack Ak Connects a network cable 6 Hard drive light Chapter 2 Getting to know your computer Blinking The hard drive is being used Left side Component Description 1 HDMI in port Connects an optional video or audio device such as a gaming HEMI console or digital set top box Left side 9 Component 2 G Audio out headphone jack Audio in microphone jack Description Connects optional powered stereo speakers headphones earbuds or a headset Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For ad
64. r the images are fuzzy Adjust the resolution settings 1 From the Start screen type c and then select Control Panel 2 Select Appearance and Personalization 3 Under Display select Adjust Screen Resolution 4 Adjust resolution as necessary and then click Apply 64 Chapter 11 Troubleshooting Keyboard and mouse problems Be sure that you are using the keyboard or mouse within range of the receiver Be sure that the mouse is not in Suspend mode which occurs after 20 minutes of inactivity Click the left mouse button to reactivate it Replace the batteries in the keyboard and mouse Remove the wireless USB receiver on the bottom of the stand and then reinsert it Re pair the keyboard and mouse to the receiver Ey NOTE The illustrations below may look slightly different from your keyboard and mouse iy IMPORTANT During these steps place the keyboard and mouse on the same level as the receiver To re pair the keyboard and mouse 1 3 Disconnect the receiver from the USB port on the bottom of the computer stand and then reconnect it See Bottom on page 12 for the location of the USB port Be sure that the mouse is on 1 and then press and hold the Connect button 2 for 5 to 10 seconds until the LED on the receiver lights up or stops flashing To confirm the connection move the mouse and check for a response on the screen After the mouse connection is established complete the following steps to re
65. rt screen type c and then select Control Panel 2 Select System and Security and then in the System area click Device Manager A list displays all the devices installed on your computer Locating software To find out what software is installed on your computer 1 From the Start screen right click using the external wireless mouse or Swipe down from the top edge of the computer screen 2 Select the All apps icon Finding your hardware and software information 5 Front pocc Component Description 1 WLAN antennas 2 Send and receive wireless signals 2 Internal microphones 2 Record audio automatically filtering out the noise around you 3 Webcam light On The webcam is on 4 Webcam Records video and takes still photographs To use the webcam from the Start screen type c and then select Camera 5 Speakers 2 Produce sound The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support 6 Chapter 2 Getting to know your computer Right side Component Description 1 USB 3 0 port Connects an optional USB 1 0 USB 2 0 or USB 3 0 device and provides enhanced USB power performance fo
66. s 15 Connecting toa WLAN ssececcciivectecececdeasdeces His sieeettenseeneeeedt Fie aete ede act sie ees 16 Connecting toa Wired NGtWONK i sctsccseseededivessaaelediccsanbaladitessaeeluduessbaeuldeeaseabbletiassbebeliseaseraeaaieeeelanee 17 Connecting to a local area network LAN ccccccceeeeeeeeeeeeeeeeeeeeeseaeeeeseeeeeesaeeseeeeeeeenes 17 A Enjoying entertainment features coicc sicscccessesseesecesvenrsancessecarsaacessersreaneensvexraccenesysetvaaetysvrs reader cuxitegenesvsrisqdezese 18 Using thE WEDGAIM iicsee ec cnc eee ceases dated ay cceuah ds du cauugedudecasuadccnccauaet EATEN KAATA NA AiAi AANEEN 19 Using audio tite eect ccc aedeneterenadecee EE ARETE RT 19 Adjusting the Volume sssrinin a EDA EREA EAA 19 Connecting speakers scsrcerioriri een oana i AERE ER Adiabdiadeeandeids 19 Connecting headphones arecacsincnccericii enie EEEE ieee 20 Using Beats AUGIO soraa kinaranan A E ANEA E A A AN 20 Accessing Beats AUdIO 31 jccc0ccisiiieeeeieds iil deestodaseanagagueced bisveageeelsd NEENA RENE Kia 20 USING VideO acneei ania A ET hieeieds 20 Connecting an HDMI deviCE sisccce cscteseaceseedennes cc teases adeta cities AAE EARE AAR AAAA ANA 20 Using HOM SUO senine a E E 21 Managing your audio and video files 2 eceeeeeeeceeeeee eee eeeee eee eeeeeeaeeeeeseceeaeeeeeseeeeaeeeeeseeaaeeeeseenaaeees 21 Share media and data across your home group network select models Only eseese 22 Enable media sharing and set up a home gro
67. s desktop Pressing the key again returns you to the previous screen 3 Action keys Perform common tasks 4 Windows application key Displays options for a selected object 5 Volume keys Mute or restore speaker sound and decrease or increase speaker volume incrementally as long as you hold down the key 6 Integrated numeric keypad Set at the factory to function like an external numeric keypad To alternate between this numeric function and the navigational function indicated by the directional arrows on the keys press the num lock key 7 Sleep key Initiates Sleep which saves your information in the system The display and other system components turn off and power is conserved To exit Sleep briefly press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep WARNING If a critical battery level occurs while the computer is in the Sleep state the computer initiates Hibernation and the information stored is saved to the hard drive Using the keyboard 31 Using the action keys An action key performs an assigned function The icon on each of the f1 through f12 keys and the volume 5 and Sleep 7 keys illustrates the assigned function for that key A Touse an action key function press and hold the key Key Description f1 Allows you to view two apps simultaneously The apps are displayed side by side f2
68. s se 4 eastd in dda toes bn ons gb ING wavs ac Ox og tae iad pax Sac in dep dood naal os dana ene veda 69 Operating specifications cece ce ceececeeeeeeenee cee eceeeeeeeeee eet cee seeeaaaaaeaaeceeeeeeeeeeeeeeeseesecsecccucaeeseeeeeeeeeess 69 13 Electrostatic DiSCHAIQG a cciciccsiccccccertsscntersescccnetereesstecdceneadececderndadecocteenadecnecrreasasooacdendddsncceereassneccendadestecdens 70 a a E E indausadestanavndeas A E ceded sina wtadesdavesactsativndssssanuuiadd E T 71 vi 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment To get the most out of your computer read this chapter to learn about best practices after setup fun things to do with your computer and where to get more HP resources Best practices After you set up and register the computer we recommend the following steps e __If you haven t already done so connect to a wired or wireless network See details in Connecting to_a network on page 14 e Become familiar with the computer hardware and software For information go to Getting to know your computer on page 5 and Enjoying entertainment features on page 18 e Back up your hard drive by creating a recovery drive See Backing up restoring and recovering on page 51 Best practices 1 Fun things to do e You know that you can watch a YouTube video on the computer But did you know that you can also connect your computer to a digital set t
69. stem Performing routine maintenance Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently To run Disk Cleanup 1 From the Start screen type disk 2 Click Settings and then select Free up disk space by deleting unnecessary files 3 Follow the on screen instructions Using Disk Defragmenter As you use your computer over time the files on the hard drive become fragmented Because of this the hard drive works harder to locate files and the computer slows down Disk Defragmenter consolidates and reorganizes the fragmented files on the hard drive so that the system can run more efficiently Depending on the size of your hard drive and the number of fragmented files Disk Defragmenter may need more than an hour to complete the task To run Disk Defragmenter 1 From the Start screen type disk 2 Click Settings and then select Defragment and optimize your drives Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis Updates can resolve issues and bring new features and options to your computer Performing routine maintenance 41 Go to the HP support website to download the latest versions of HP programs and drivers For U S support go to http Awww hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html
70. te multimedia To enhance your listening enjoyment attach external speakers or headphones Adjusting the volume 1 From the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Select Settings and then click the speaker icon 3 Adjust the slider to increase or decrease the volume Ey NOTE You can also adjust the volume using the volume keys on the external wireless keyboard See Using the action keys on page 32 for more information Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port on your computer To connect wireless speakers to your computer follow the device manufacturer s instructions Before connecting speakers lower the volume setting Using the webcam 19 Connecting headphones You can connect wired headphones to the audio out headphone jack audio in microphone jack on your computer To connect wireless headphones to your computer follow the device manufacturer s instructions Z WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices Using Beats Audio You can experience Beats Audio through the computer s internal speakers or through Beats Audio headphones connected to the audio out headphone jack audio in microphone jack Accessing Beats
71. the wireless device is turned on Then try connecting to the WLAN again If you are still unable to connect follow the steps below ie 2 Ji 4 From the Start screen type c and then select Control Panel Select System and Security and then in the System area click Device Manager Click the arrow next to Network adapters to expand the list and show all adapters Identify the WLAN device from the Network adapters list The listing for a WLAN device may include the term wireless wireless LAN WLAN or 802 11 If no WLAN device is listed either your computer does not have an integrated WLAN device or the driver for the WLAN device is not properly installed For more information about troubleshooting WLANs see the website links provided in Help and Support Cannot connect to a preferred network You may not be able to connect to a preferred network because it is a security enabled WLAN You must have the security code to connect to this type of WLAN See the next section for additional information Wireless connection problems 59 If entering a security code is not the problem you may have a corrupted WLAN connection Many times Windows can automatically repair a corrupted WLAN connection e fthere is a network status icon in the notification area at the far right of the taskbar right click the icon and then click Troubleshoot problems Windows resets your network device and attempts to reconnect to one of the preferr
72. up network ccccccceeeeeeeeeccteeeeeeeeeeeeneaaes 22 Stream and share media between mobile devices eee ceeteeeeeeeeetteeeeeeeettaeeeeeeeenaaes 22 Migrate or synchronize data 0 eee cece eeeeeneee eee ANE ANAR EA AANEEN 23 Share photos videos and music to and from your Phone cccceeeeeeeeeeeteeeeeeeeeeeeenaeees 23 Determining your Android phone operating system OS version 008 23 Download the sMedio TrueLink app to your phone eeeeeeeeeeeentteeeeeeeaes 23 Start Sharing Medid cccccceeeneceaeeesesnadegedenedestageneeeddentecededdueneecederseeneeceterdeenaa 23 5 Navigating using the keyboard and pointing devices ceeecceceeeeeeeeeneeeeeeeeneeeneeeeeeneeeneeseeseseneeesneneenenees 25 Using touch screen gestures 0 0 eeeeeeeeeeeeeeee eee eeeee ee eee tena eee eeeeeneeeeee ete aaeeeeeteeeeaaeeeeseeeeaeeeeseeeaeeeteeeaeees 26 ONG fNGEr Side ss 2 0 vesecees vet eeecthistieeteeeee eae EEEE ARTERA 26 TAPPING vaccceeverienaddeccsvuaahswadenstdaneteencanivendenstssad dusdensaaaaetecseawndatevnataadeactebatancieduseaaauaaelnaaaeeeusse 26 SGPO Goi 25585 2c 2e sa eck a eee anda ce aes Es ects AEs Sect Joc NE elas beeen 27 PINCHING StPEtCMING sesscccisisesssesecedieceeoesneesdsacdenienie cadre A EE aces 27 Rotating select models Only sssisseesecsnveascecereesanaaieceedeanegaeadeceees AREAN AAEE AREAN 28 F dge SWipo S sence ci seats fois iE TRE senna net ete EEE EEEE ERANA EEEE S 29
73. utton the recommended procedure is to use the turn off command as follows NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible Fe 2 3 Save your work and close all open programs From the Start screen point to the far right upper or lower corner of the screen to display charms and then click Settings Click the Power icon and then click Shut down If the computer is unresponsive and you are unable to use the preceding shutdown procedures try the following emergency procedures in the sequence provided Press ctrl alt delete Click the Power icon in the lower right corner of the screen and then click Shut Down Press and hold the power button for at least 5 seconds Press and hold the power button and the mute button Disconnect the computer from external power Shutting down turning off the computer 37 7 Managing and sharing information Drives are digital storage devices that help you store manage share and access information Your computer has an internal hard drive that stores your personal files and your computer s software and operating system For added capacity or functionality connect an external drive purchased separately such as an optical drive or hard drive To quickly transfer information connect a USB flash drive to the USB port on your computer or insert the memory card from your phone or camera into the
74. y press the power button CAUTION To reduce the risk of information loss save your work before initiating Sleep WARNING lfa critical battery level occurs while the computer is in the Sleep state the computer initiates Hibernation and the information stored is saved to the hard drive Using Microsoft Windows 8 shortcut keys Microsoft Windows 8 provides shortcuts to perform actions quickly Several shortcuts will help you with Windows 8 functions Press the Windows logo key in combination with a designated key in the table to perform the action For additional information on Windows 8 shortcut keys go to Help and Support From the Start screen type h and then select Help and Support Shortcut Keys Shortcut Key Description key Returns you to the Start screen from an open app or the Windows desktop Pressing the key again returns you to the previous screen ss g Opens the charms 2g d Opens the Windows desktop 3 tab Switches between open apps NOTE Continue to press this key combination until the app you want displays alt f4 Closes an active app Using the integrated numeric keypad The computer includes an external wireless keyboard that includes a numeric keypad Using the keyboard 33 Component Description num lock key Controls the function of the integrated numeric keypad Press the key to alternate between the standard numeric function found on an external keypad this functio
75. your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to an automatically created restore point For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that cam

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