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Western Digital My Passport Ultra 1TB

1. 77 Warranty INIGMMAlON haa eee 77 SSl VICO e cote Oei Rob 77 WANE eR 78 GNU General Public License GPL cc Ie 78 BMY Curr 19 TABLE OF CONTENTS v MY PASSPORT ULTRA USER MANUAL About Your WD Drive Welcome to your My Passport Ultra portable hard drive This drive offers high capacity in a sleek portable device It features ultra fast USB 3 0 connectivity local and cloud backup and password protection with hardware encryption to help protect your files from unauthorized use This introductory chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering Your Drive Handling Precautions Features With a compact design high capacity and your choice of local or cloud backup My Passport Ultra fits perfectly into the busy life of anyone with an on the go digital life Ultra fast transfer rates When connected a USB 3 0 port My Passport Ultra lets you access and save files with blazing speed Reduce transfer time by up to three times when compared to USB 2 0 transfer time Performance may vary based on your hardware and system configuration Automatic continuous backup software The WD SmartWare Pro automatic backup software works quietly in the background to help protect y
2. 64 MFOUDIGCSNOOUNG 213426422282 22 bbe REG DA OPER 65 Installing Partitioning and Formatting the 65 Frequently Asked Questions 0 0000 cee eee tee ee ee eens 65 Installing the SES Driver eser n n n n mmm 67 Installing on Windows XP Computers 67 Installing the Driver Automatically llle III 67 Installing the Driver 69 Installing on Windows Vista 11 Installing the Driver Automatically 71 Installing the Driver 72 Installing on Windows 7 and Windows 8 74 TABLE OF CONTENTS iv MY PASSPORT ULTRA USER MANUAL Compliance and Warranty 76 Regulatory Compliance cler hrs 76 FC Glass Informatics acude e cad x cA tet rA dod aed Seat qoe ud esce eae ees 76 ICES 003 NMB 003 Statement cee eee eee eens 76 6 reve og NX te eee to e E 76 GE Compliance For EUTODE rana xs be ge dere wee ead Pee 77 KC Notice Republic of Korea 77 Environmental Compliance
3. 31 Backing ple tue d onde dU dicun iut ER dr eg ax ap ua eee e tdt 31 Helrevng FICS qu 39 How the Retrieve Function Works 39 FICS egress Ten eae etc ane ee An ha Ee 39 6 Locking and Unlocking the Drive 44 Password Protecting the 44 Unlocking the s uc B dom odes ue dn doe cw es eS 45 Unlocking the Drive with the WD Security WD Drive Utilities Software 46 Unlocking the Drive with the WD SmartWare 47 Unlocking the Drive with the WD Drive Unlock Utility 48 TABLE OF CONTENTS iii 10 MY PASSPORT ULTRA USER MANUAL hanging Your PaSsSwOre ct oii m aaa es ev Boh RR RU a etc a 49 Turning Off the Drive Lock 50 Managing and Customizing the Drive 51 Using the WD Quick View 51 Opening the WD SmartWare 51 Checking Drive rack E La ea a ara C ae eae mle ee enn ese eal Soe doe caret 52 Safely Disconnecting the 52 MONIMONNG ICON A
4. Ey kokra ci qua Hr herder DU un Ihe w reii Lodae Web pte vour parmiszion H i Lan cornet bo ridere Upelale lo teach dus C nz Lees unii Cy Yer n es and ewer hme connect a device Ha ret this pese Lbck lo cutee 3 Click Next to continue INSTALLING THE SES DRIVER 67 MY PASSPORT ULTRA USER MANUAL 4 Select Install the software automatically and click Next Found Hew Hearthware Wizard Tihs Feds you install software Bee WO SES Device USE Denice be you haiden Game vehi an inatallatin LU finppy disk insert ii naw hal do vou vean ie varad lo da hom bat or locaton Advancedi Dick bo condi aes Completing the Found New Hardware Wizard The einai has Frished rali the seftwewn fee e WD SES Des DEE bo cuc lha nnd INSTALLING THE SES DRIVER 68 MY PASSPORT ULTRA USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet install the driver manually 1 On the Found New Hardware Wizard screen select No not this time to inhibit a connection attempt to Windows Update Found Hew Hardware Wizard Welcome to lhe Found New Hardware wizard Windows seach For caren and upadaied sofa hy baking on pour computer on Hee hordeum CTI c en the wider Upd
5. Device display scroll pointers Device locked icon Free trial countdown icon Login required icon No writable partition icon Description Not shown in Figure 8 on page 17 PERSONAL H The backup target device selector appears under the icon for each supported backup target device that has more than one drive partition or network share The drive partition or network share that you select is the target for subsequent backup operations and the source for subsequent retrieve operations Not shown in Figure 8 on page 17 My Passport Ultra ay Met NB8DD Central Scroll Pointers One installation of the WD SmartWare software supports as many external devices as you system can handle When the number of connected devices exceeds the display capacity the WD SmartWare software displays left right device display scroll pointers so you can see them all Not shown in Figure 8 on page 17 Signifies that the device is password protected and locked Not shown in Figure 8 on page 17 Signifies that non WD devices unsupported devices and a remote Dropbox folder are being accessed by a 30 day free trial of the WD SmartWare Pro software upgrade Not shown in Figure 8 on page 17 Signifies that a valid login user name and password are required to access secured network attached storage devices Not shown in Figure 8 on page 17 Appears when the WD SmartWare software cannot find a valid volume or
6. e Retrieved category also shown against a dark gray background includes the files that you have retrieved from a prior backup They too are not available for a category type backup e The Additional Files category on the content gauge for your backup target device shows the system files and hidden files that your operating system put there when you installed the device e Because they change so frequently Outlook pst files are only backed up once every 24 hours for a continuous backup This exclusion does not apply to other mail application files For a scheduled backup Outlook pst files are backed up according to the schedule e Hovering the pointer over a category displays the number of files in the category Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 19 MY PASSPORT ULTRA USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Backup source device selector Backup source selector Backup target content gauge Backup target device icon Description When the computer option is selected lists all of your computer s internal hard drives hard drive partitions and direct attached drives that are available as a backup source device Provides options for selecting the type of source device you want to back up e Selecting the computer option displays your computer icon and lists all of your computer s internal hard drives hard drive partitions and direct
7. 4 id System Tools gt CB Task Scheduler gt Bi Event Viewer gt Shared Folders gt d Local Users and Groups E Performance aay Device Manager fis Storage c Disk Management Es Services and Applications iS 2915 a 8 WINT 32 gt Computer More Actions D cg Disk drives Display adapters DVD CD ROM drives fic Human Interface Devices gt Sg IDE ATA ATAPI controllers gt IEEE 1394 Bus host controllers Pm Keyboards gt JM Mice and other pointing devices b A Monitors EP Network adapters Other devices gt Ports COM amp LE gt 2 Processors b Sound video anc System devices b y Universal Serial E Update Driver Software Disable Uninstall Scan for hardware changes Properties Launches the Update Driver Software Wizard for the selected device INSTALLING THE SES DRIVER 74 MY PASSPORT ULTRA USER MANUAL 3 Click Browse my computer for driver software iine de eau want bo fot cement sefTware LLL ASIE ple pe e eet Pe E T ee Cert Mid pl Pes ube phu r Pie Dis amp ee lee ke Sirians 4 Browse Computer double click the My Passport drive double click the Extras folder and select WD SES Device Driver Browse for driver software on your computer Search far drreer palteame in Ghee ah Let me pick from list of device drivers on my cormpubet Thon
8. Display Component Retrieve destination option buttons Retrieve files option buttons Retrieve some files selection box Start Cancel Retrieving toggle button Description Specify where you want to copy the files retrieved from the selected backup target device e To the Original Places copies the retrieved files to the same location that they were backed up from e a Retrieved Content Folder copies all of the retrieved files to a single folder By default the Retrieve Some Files option is selected and the WD SmartWare software displays the Retrieve Some Files selection box that you can use to find and retrieve only selected files or folders Selecting the Retrieve All Files option closes the Retrieve Some Files selection box and the WD SmartWare software retrieves all of the files from the selected backup volume on the selected backup target device Displays all of the files from the selected backed up volume ina folder structure with check boxes for selecting individual files or folders Controls retrieve operations by starting and canceling the retrieve WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 27 MY PASSPORT ULTRA USER MANUAL Settings Tab Display See Figure 11 and Table 4 for a brief functional description of the Settings tab display Eackum Sn ware medinm Se File 1 Also youu eler jo Mare CGU mpi FIERA Lr r Erm Figure 11 Setting
9. M USB 3 0 Cable My Passport Ultra Quick Install Guide Portable Hard Drive am Figure 1 My Passport Ultra Drive Kit Components ABOUT YOUR WD DRIVE 2 MY PASSPORT ULTRA USER MANUAL Operating System Compatibility Your My Passport Ultra drive and the WD Drive Utilities and WD Security software are compatible with the following operating systems Windows Mac OS X e Windows XP e Leopard e Windows Vista e Snow Leopard e Windows 7 e Lion e Windows 8 e Mountain Lion The WD SmartWare software is compatible with the following operating systems Windows e Windows XP e Windows Vista e Windows 7 e Windows 8 Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest updates and service pack SP For Windows computers go to the Start menu and select Windows Update For Mac computers go to the Apple menu and select Software Update Disk Drive Format Your My Passport Ultra drive is formatted as a single NTFS partition for compatibility with all updated Windows operating systems If you want to use the drive with a Mac computer see Reformatting the Drive on page 64 and Troubleshooting on page 65 Physical Description As shown in Figure 2 the My Passport Ultra drive has A power activity LED indicator e A USB 3 0 interface port SS lt USB 3 0 Interface Port Power Activity LED Figure 2 M
10. Security or WD Drive Utilities software displays the Unlock Drive dialog Unlock Drive To continue you must unlock your Passport Ultra drive Please provide your password Password Po Password hint This happens either e Automatically if you only have only one locked My Passport drive connected to your computer e When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connected to your computer 1 If you do not see the Unlock Drive dialog click either e The WD Security desktop shortcut icon if you created one when you installed the application or Start gt All Programs gt Western Digital gt WD Apps gt WD Security e The WD Drive Utilities icon on your desktop if you created one when you installed the application or Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities 2 If you have more than one supported My Passport drive connected to your computer select the one that is locked to display the Unlock Drive dialog 3 On the Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive LOCKING AND UNLOCKING THE DRIVE 46 MY PASSPORT ULTRA USER MANUAL Unlocking the Drive with the WD SmartWare Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer unless you selected the Enable auto unlock for us
11. ULTRA USER MANUAL Installing the SES Driver you do not install the WD software you should install the SCSI Enclosure Services SES driver on Windows computers to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer Note The SES Driver is installed automatically when you install the WD software This appendix includes the following topics Installing on Windows XP Computers Installing on Windows Vista Computers Installing on Windows 7 and Windows 8 Computers Installing on Windows XP Computers After connecting the drive as shown in Figure 3 on page 5 the Found New Hardware Wizard screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware Wizard screen If they appear close them You can use the Found New Hardware Wizard to install the SES driver either e Automatically if your computer is connected to the Internet e Manually whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet l Verify that your computer is connected to the Internet 2 Onthe Found New Hardware Wizard screen select Yes this time only to allow Windows XP to connect to Windows Update Found New Hardware Wizard Welcome to the Found Hardware Wizard enl 26h tie cument and updated
12. attached drives in the device selector e Selecting the Dropbox option displays the Dropbox icon and hides the device selector After installing the WD SmartWare software before running your first backup or copying any files to the device the backup target content gauge shows only a small number of files in the Additional Files category These are the system files and hidden files that your computer s operating system put there when you installed the device After running a backup or copying files to the device the backup target content gauge shows e All of the files that have been backed up in the same categories as the content gauge for the backup source device see Backup source content gauge on page 19 e Any other files that you have copied or saved to the device in the Additional Files category Provides the name of the backup target device connected to your computer you have more than one supported device connected to your computer left click the one that you want to use for backup and retrieve functions The WD SmartWare software highlights your selection with a light blue background Selected My Passport Drive re T My Parapent Lir My Bank Lie Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 20 MY PASSPORT ULTRA USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Backup target device icon continued Description Right clicking a direct a
13. backed up volume THEN select the All of the files Retrieve All Files option and skip to step 7 on page 43 Selected files or folders Retrieve Some Files option to open the Retrieve Some Files selection box and proceed to step 6 6 Inthe Retrieve Some Files selection box navigate through the folder structure to find the files you want You can also use the search box by typing the name or partial name of the file or folder e Select the Show older files check box to display the different backed up versions of your files v Show older files show deleted files View a Mame Size Date diagnostics 151 24 Thursday February 10 RETRIEVING FILES 42 MY PASSPORT ULTRA USER MANUAL e Select the Show deleted files check box to display backed up files that have been deleted Show older files Show deleted files View Q arc Hame SZE Date 945 MB Wednesday December 659 49 MB Wednesday January 26 435 88 MB Tuesday January 25 M e Select the View icon to list individual files e To find a file type all or part of the file name in the search box and press the Enter key to initiate the search To eliminate the search filter delete all of the text in the search box and press Enter e Select the check boxes for the files or folders that you want to retrieve Click Start Retrieving During the retrieve e he Retrieve screen displays a progress bar and a message indicating the amount o
14. for the selected drive or drive partition Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 18 MY PASSPORT ULTRA USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Description Backup source content The content gauge for the selected backup source device shows gauge all of the files that are available for a category type backup against a blue background in six categories where This file category Includes files with these extensions Documents doc txt htm html ppt xls xml and other document extensions Mail mail msg pst and other mail extensions Music mp3 wav wma and other music extensions Movies avi mov mp4 and other movie extensions Pictures gif jpg png and other picture extensions Other Others that do not belong in the five main categories For a complete list of all included file extensions search for answer ID 3644 in the WD Knowledge Base at http support wdc com Note that e The System category shown against a dark gray background includes all of your operating system files that are not available for a category type backup including system files program files applications working files like tmp and log files and any files that are stored in a Temp folder When you select and run a file type backup the name of the System category changes to Excluded and it then includes all of the files that were not included in your file backup
15. hour on the hour Daily On the selected days of the week at the selected time a Select or clear the Days check boxes to specify the days of the week that you want to run your backup b Use the at selection box to specify the time of day that you want to run your backup Monthly On the selected day of the month at the selected time a Use the Every selection box to specify which occurrence of the day that you want to run your backup First Second Third Fourth or Last b Usethe Day selection box to specify the day of the week that you want to run your backup c Use the at selection box to specify time of day that you want to run your backup d Click OK to save your schedule and close the Set Backup Frequency dialog 6 On the Backup screen IF you want to back up on the selected backup source device THEN All of the categories of files Proceed to step 7 Selected categories of files Skip to step 8 on page 34 All of the files and folders Skip to step 9 on page 36 Selected files and folders Skip to step 10 on page 37 7 To back up all of the categories of files on the selected backup source device a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen If the backup mode is file and Ready to perform file backup appears there click the Switch to Category Backup button and OK at the Switching Backup Plan prompt BAC
16. in the content gauge for the backup source device changes to yellow amber for all of the files that have not yet been backed up The gray background for categories of files in the content gauge for the backup target device changes to blue as the backup completes e You can do other things with your computer as the WD SmartWare software backs up your files in the background e The Enable Backup toggle button changes to Disable Backup for disabling the backup Appearance of a backup successfully finished message means that the backup completed normally If any files could not be backed up the WD SmartWare software displays a e Caution message indicating the number of files involved e View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up If you cannot determine why some of your files were not backed up try e Saving and closing all of your open files e Closing all running applications including your email program and Web browser Important Appearance of a Caution message indicating that the backup target device is full means that there is not enough free space on the device to complete the backup The best long term solution would be to relegate the device to long term archive storage and Click the Help tab Click the WD Store link to view the Western Digital Online Store website Click External Hard
17. int well seres dirreer voltware compatible with the diccre and all software m Pat beret cabegery dri the device 5 Click Next 6 When the installation completes click Close Windows has successfully updated your driver software lt gt WO SES Danae INSTALLING THE SES DRIVER 75 MY PASSPORT ULTRA USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions e This device may not cause harmful interference e This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment
18. regardless of the cause recovery of lost data or data contained in any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 77 MY PASSPORT ULTRA USER MANUAL Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wdc com accident or mishandling while in the possession of som
19. share on the device You must configure the device before you can select it for WD SmartWare backup and retrieve functions WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 22 MY PASSPORT ULTRA USER MANUAL Backup Tab Displays The WD SmartWare software provides one of two different Backup tab displays depending on how you want to select files to back up e By category As shown in the content gauges e By file As shown the folder structure of your computer s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation See Figure 9 and Table 2 on page 24 for a brief functional description of the Backup tab displays Backup by Category Display Backup by Files Display Backup Source Advanced Backup Area Backup Target Content Gauge Content Gauge EET EH My amp F 143 0 Total 3924 5 GB Tots Lara For Data Up Tt Li oo qul Backup Frequency Category File Backup Set Backup Frequency Enable Disable Backup Toggle Button Button Toggle Button Figure 9 Backup Tab Displays WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 23 MY PASSPORT ULTRA USER MANUAL Table 2 Backup Tab Functional Description Display Component Advanced backup area Description In category mode the initial default configuration of the WD SmartWare software is
20. source device Verify that the backup mode is and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK at the Switching Backup Plan prompt In the backup by files selection box select the check box for the backup source device Open the folder structure and verify that selecting the check box for the backup source device automatically selected the check boxes for all of the files and folders on the device OS Cc File M DELL BM AUTOEXEC BAT Documents and Settings w Administrator w A Users w tchangedltems T Lh Mom t M OM M BONN amp JENON w ini CONFIG SYS dell sdr IO SYS w MSDOS SYS NTDETECT COM w Default User w Deleteditenms LocalService NetworkService gt A cre ea 2 oe ANNEN Ho NNN A M OR ME oo i t w Ramon Spontelli w Temp drivers 1386 w Intel Program Files Temp w WINDOWS Click Apply Changes to create a custom backup plan using your selections Note Clicking Revert clears your recent selections and redisplays the prior applied configuration Click Enable Backup to begin backing up all of files and folders on the selected backup source devices at
21. the Drive on page 51 e Installing the WD Security software with the Launch Application option displays the WD Security screen see Figure 5 on page 8 and Locking and Unlocking the Drive on page 44 e Installing the WD SmartWare software displays the Upgrade WD SmartWare Pro screen for activating your free software upgrade see Figure 6 on page 9 and proceed to step 9 CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT ULTRA USER MANUAL lt gt My Passer Ultra 531 45 GB My Prespor Litem G Pario a 5MART Anniysis and Peporting Teennalegy Gat check lo piede a polential Give fais This slalus check iorpenins wife a second er wea rom Gack ene eh est This typ ale lakes up to 2 mented ei pinte GuekOnee Test Perform a A medias io detect bad sectors Tra test could take hour few large drin Figure 4 WD Drive Utilities Screen lt gt My Passport Ultra 931 48 GB My Passport G Set Security Secure your drive ta keep others from accessing your files W WARNING WD cannot retrieve your password If you forget your password you will permanently lose access to your data understand Choose a password 25 characters max SS Verity password Password hint Figure 5 WD Security Screen CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT ULTRA USER MANUAL Upgrade to WD SmartWa
22. the one you want to work with See Home Tab Display on page 16 Backup One of two backup dialogs depending on the backup mode that you select e The by category dialog provides content gauges showing the total capacity and category structure of the selected backup source and backup target devices e The by file dialog provides a folder view of the selected backup source device for selecting the files and folders that you want to back up See Backup Tab Displays on page 23 Retrieve Three full screen dialogs for selecting the e Backed up volume that you want to retrieve files from e Destination where you want to copy the retrieved files e Files that you want to retrieve See Retrieve Tab Displays on page 25 Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 15 MY PASSPORT ULTRA USER MANUAL The tab display Provides Settings Buttons for opening dialogs to Specify the number of backup versions that you want to keep for each file Specify a different destination folder for retrieved files Automatically check for WD SmartWare software updates Configure a remote Dropbox folder for access by the WD SmartWare Pro software See Settings Tab Display on page 28 Help Instant access to Detailed information about backing up and retrieving files and making your software setup selections WD Customer Support and software update services See Help Tab Display on page 29 In eac
23. to back up all categories of your files In this configuration the advanced backup area is blank Clicking Advanced View displays a backup files selection box that you can use to specify the categories of files that you want to back up Clicking Apply Changes in the backup files selection box creates a custom backup plan and updates the content gauges Clicking Switch to File Backup displays a folder structure view that you can use to specify individual files or folders that you want to back up Note The folder structure view displaces the backup source device content gauge on the Backup tab display In file mode the initial default configuration of the WD SmartWare software is with none of the files folders selected for backup After selecting the files or folders that you want to back up clicking e Apply Changes creates a custom backup plan using your recent selections e Revert clears your recent selections and redisplays the prior applied configuration Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 24 MY PASSPORT ULTRA USER MANUAL Table 2 Backup Tab Functional Description Continued Display Component Backup schedule reminder button Backup source content gauge Backup target content gauge Category File Backup toggle button Enable Disable Backup toggle button Set Backup Frequency button Description Not shown in Figure 9 on page 23 For scheduled backups clickin
24. 3 Specify the destination where you want to copy the retrieved files either their original locations on the backup source device or a special retrieve content folder Specify what you want to retrieve either individual files and folders or everything 5 Retrieve the files Retrieving Files l In the Backup Source area of the Home screen select the retrieve destination backup source device that you want to copy retrieved files to a Use the backup source selector to specify whether you want to copy retrieved files to a local hard drive or to a remote Dropbox folder e By default the computer option is selected and the computer icon signifies that the retrieve destination will be either an internal hard drive or drive partition or a local direct attached external hard drive RETRIEVING FILES 39 MY PASSPORT ULTRA USER MANUAL e Selecting the Dropbox option displays the Dropbox icon to signify that the retrieve destination will be a remote Dropbox folder b If the selected retrieve destination device has more than one internal hard drive or drive partition or multiple external hard drives use the backup source device selector to specify the one that you want to copy retrieved files to 2 Inthe Backup Target area of the Home screen a Ilf you have more than one backup target device connected to your computer select the one that you want to retrieve files from Selected My Passport Drive My
25. Drive Utilities Diagnostics dialog 55 Drive Erase dialog 56 Registration dialog 54 Sleep Timer dialog 53 Dropbox Account button 28 61 Dropbox Login Required dialog 62 E Enable Disable Backup toggle button 23 25 Environmental compliance China RoHS 77 Erase Drive dialog 56 Erasing the drive 56 INDEX 79 E FCC Class B information 76 File History button 28 Flashing icon alerts 52 Free trial countdown icon 22 Full media scan 55 G GNU general public license 78 GPL software 78 H Handling precautions 4 Hardware 2 Help tab display Contact Us link 29 description 29 functional overview 16 Learning Center topic buttons 29 Online User Manuals link 29 Support link 30 WD Store link 30 Home tab display backup source computer icon 18 backup source content gauge 19 backup target content gauge 20 backup target device icon 20 21 description 16 functional overview 15 ICES 003 NMB 003 compliance 76 Icons activation code required 18 alerts flashing 52 backup target device 17 computer 17 18 device locked 22 Dropbox 18 free trial countdown 22 login credentials required 22 no writable partition 22 WD Quick View 51 Indicator light 4 Initial Backup screens 14 K Kit contents 2 L Launching WD SmartWare software 51 Learning Center topic buttons 29 LED indicator 4 Limited warranty 78 MY PASSPORT ULTRA USER MANUAL Login required icon 22 N No writable partition icon 22 Online User Manuals li
26. Drives and select the best drive to suit your future requirements you clicked Disable Backup at step 11 the disable backup confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background so you can continue using your computer for other things during the backup To continue click either e No to disregard your request and do not disable the backup e Yes to follow through with your request and disable the backup If you backed up files by category and the backup source device has more than one internal hard drive or multiple drive partitions repeat the backup procedure for each one BACKING UP FILES 38 MY PASSPORT ULTRA USER MANUAL Retrieving Files This chapter includes the following topics How the Retrieve Function Works Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your backup target device and copy them to either e Their original locations on the backup source device e A special retrieve content folder Retrieve is generally a five step process 1 On the Home screen select e The retrieve destination device the backup source device that you want to copy retrieved files to e The retrieve source device the backup target device that has the files you want to retrieve 2 Select the backed up volume on the retrieve source device that you want to retrieve files from
27. ICHS 2a ud i 9 1d Sedul gon gud od 52 Setting the Drive Sleep ee ee eee 53 Registering tne aca Detox Rd a Both AR about eB Wel RU us dee Rea ae 53 Ghecking Drive Health uia tre deo e dede Doe Pe do eg dC e C e 54 Erasing ihe str M ce ee su tdi ae ee Se eee dert 56 Using the Drive Erase Function 56 Using the WD Drive Unlock Utility 57 Restoring the WD Software and Disk Image 59 Managing and Customizing the Software 60 Specifying the Number of Backup 5 60 Specifying a Different Retrieved Content Folder 60 Checking for Software 61 Configuring a Remote Dropbox 61 Uninstalling the WD 63 Uninstalling on Windows XP ened aay Gon Pee oye ce New ees 63 Uninstalling on Windows Vista Windows 7 or Windows 8 63 Using the Drive with a 64 Helorimabung the ica Lom ea ofa 64 Restoring the WD Software and Disk Image
28. KING UP FILES 33 MY PASSPORT ULTRA USER MANUAL b Click Advanced View to open the backup by categories selection box and verify that the check boxes for all six categories are selected Advanced View Name Size Documents 91 81 MB Mail 218 51 KB IM Movies 11 98 KB iM Music 1 32 MB Other 1 25 GB v Pictures 5 10 MB c Select any cleared check boxes and then click Apply Changes to create a custom backup plan and refresh the content gauges d Click Enable Backup to begin backing up all categories of files on the backup source device at the specified backup frequency and skip to step 11 on page 38 Note If you configured a scheduled backup at step 5 on page 32 the WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Status dialog that shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup WO Smartvare Pro Click Backup Now if you want to bypass the schedule and run the backup now 8 To backup selected categories of files on the selected backup source device a Verify that the backup mode is category and that Ready to perform category backup appears at the upper left corner of the Backup screen the backup mode is file and Ready to perform file backup appears there then click the Switch to Category Backup button and OK at the Sw
29. My Passport Ultra Portable Hard Drive User Manual m X U E Q 2 WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at http support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software WD Community S
30. OWS Bo NTDETECT COM 4645 4 14 2008 5 00 00 AM L ntldr 24419 KB 4 14 2008 5 00 00 AM T Select the check boxes for the individual files or folders that you want to back up Note that selecting a folder check box automatically selects all of the subfolders and files in the folder Click Apply Changes to create a custom backup plan using your selections Note Clicking Revert clears your recent selections and redisplays the prior applied configuration Click Enable Backup to begin backing up the selected files or folders on the selected backup source device at the specified backup frequency and proceed to step 11 on page 38 Note f you configured a scheduled backup at step 5 on page 32 the WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Status dialog that shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup WO SmarVWare Pro Kent Backup Backup Last Mashi Buck Em Hy Click Backup Now if you want to bypass the schedule and run the backup now BACKING UP FILES 37 11 12 13 14 MY PASSPORT ULTRA USER MANUAL During the backup e A progress bar and message indicate the amount of data that has been backed up e For a category backup The blue background for categories of files
31. Papo Lir b Verify that a light blue background highlights the selected device If the selected device has more than one drive partition or network share use the backup target device selector under the device icon to specify the one that you want to use PERSONMAL H 3 Click the Retrieve tab to display either the e Select a destination for retrieved files dialog e Select a volume to retrieve from dialog See Figure 10 on page 26 IF you have THEN the WD SmartWare software displays the Created a single backup Select a destination for retrieved files dialog on the selected retrieve source backup target device from the selected retrieve destination backup source device Proceed to step 4 on page 41 RETRIEVING FILES 40 IF you have Created multiple backup volumes on the selected retrieve source backup target device from either e Different internal hard drives or hard drive partitions on the backup source device e Different backup source devices Not run a backup on the selected retrieve source backup target device MY PASSPORT ULTRA USER MANUAL THEN the WD SmartWare software displays the Select a volume to retrieve from dialog with the available volumes listed in the Backed Up Volumes selection box Backed Up Volumes Original Computer Original Volume My DESKTOP G MYLAPTOP CA In this case a In the Backed Up Volumes selection box select the volume that
32. Total Backup Source Device Selector 07 1 Lodi n requir E ogin req JINS EH 170 KA Wisk 13 8 Cick the above device irse fr Ye es 1268 TTD 1127 Free Backup Source Backup Target Content Gauge Content Gauges Figure 8 Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 17 MY PASSPORT ULTRA USER MANUAL Table 1 Home Tab Functional Description Display Component Activation code required icon Backup source Dropbox icon Backup source computer icon Description Not shown in Figure 8 on page 17 Signifies that the device is either a non WD device or an unsupported WD device that requires a valid activation code and upgrade to the WD SmartWare Pro software for access Not shown in Figure 8 on page 17 Signifies that you have selected the Dropbox option for backup operations Right clicking the icon and selecting Select Account displays the Dropbox login required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software Signifies that you have selected the computer option for backup operations and provides the name of the selected drive or drive partition Right clicking the icon displays a menu with the following options Open Properties TOT e displays the computer s file management utility listing e Properties displays the Windows System Properties dialog
33. askbar Wo QUICK VIEW Drive Name Volumes Used Locked Temperature My Passport Utra USB HOD G 1 No q ee R 12 05 PM Safely Disconnecting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive You can safely disconnect the drive by either e Right clicking the WD Quick View icon in the taskbar and then clicking the Safely remove option for your My Passport drive About wD Quick view Safely remove My Passport Ultra USB HDD 5 WD Smarty are Exil e Hight clicking the drive icon on the WD SmartWare Home screen and then clicking the Safely remove option You might hear the drive power down Wait for the power activity LED to turn off before disconnecting the drive from the computer Monitoring Icon Alerts The WD Quick View icon in the taskbar flashes to indicate drive status IF the WD Quick View icon flashes THEN the drive might be Green and white Locked or in a format that the WD SmartWare software does not understand non Windows format in a Windows environment Red and white Overheated Power down the drive and let it cool for 60 minutes Power it back on and if the problem persists contact WD Support MANAGING AND CUSTOMIZING THE DRIVE 52 MY PASSPORT ULTRA USER MANUAL Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity
34. ate Web r lieth atu Lan idee enenerct be indes Update Tn fer the irme only C Tes now and every here a deen S not thir tme Dick Meet conien 2 Click Next to continue 3 Select Install from a list or specific location and click Next Found Mea Hardware Wizard warned Redes wou install soivaa WO SES Device USB Doce C MH your hardam cama valh an anstallatian CD E nr flnnpy disk insert it now hal do vou vean ie vatad lo da C ingtad the rofbware automaticaly Fhecommended instal hom kst or jpecihe locaton Advanced Glick Mest in condire 4 Browse to My Computer and a Double click the My Passport drive b Double click the Extras folder C Select WD SES Device Driver INSTALLING THE SES DRIVER 69 MY PASSPORT ULTRA USER MANUAL d Click Next Found Mea Harthare Wizard Please cheuse search and opleone 5 Gesuch inv the baat driver in hian Lire ihe check bose hrir to limit pand the default search which includes Inca pant and medi The best deer found esl be inptaied 15emch pemovable media Ez Inekade ibis Igeatinn in the SES Deea Dureer 3 Dort search will chose ihn rizar In Fial Choate this opb n bo elect the device divei hiom a bat wimdowt dos nol guarantee thal Ire chive you choose vell b
35. cting the files to retrieve from the selected backup target device See Figure 10 and Table 3 on page 26 for a brief functional description of the Retrieve tab displays WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 25 MY PASSPORT ULTRA USER MANUAL Backed Up Volumes Selection Box Select a Volume to Retrieve From Display Retrieve Destination Option Buttons M Change Retrieve Folder Box and Browse Button Select a Destination for Retrieved Files Display m e RN Retrieve Files Option Buttons a m Retrieve Some Files Selection Box Start Retrieving Cancel Retrieving Toggle Button Select Content to Retrieve Display Figure 10 Retrieve Tab Displays Table 3 Retrieve Tab Functional Description Display Component Description Backed Up Volumes Lists the backed up volumes that are available to retrieve files from selection box on the selected backup target device You must select a backup volume before you can click Next to continue with the retrieve operation Change retrieve folder box By default the WD SmartWare software creates and uses a folder and Browse button named Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder use the Browse function and click Apply Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 26 MY PASSPORT ULTRA USER MANUAL Table 3 Retrieve Tab Functional Description Continued
36. d drivers for WD 1425 products from the Downloads Library e Format a WD external hard drive in FAT32 to use Windows or Mac 291 OS X The FAT32 file system has a maximum individual file size of 4 GB and cannot create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wdc com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see e AnswerID 291 at http support wdc com e Article IDs 314463 and 184006 at support microsoft com e The appropriate third party software documentation or support organization Frequently Asked Questions Q Why is the drive not recognized under My Computer or on the computer desktop A If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Q Why won t my computer boot when connect my USB drive to the computer before booting A Depending on your system configuration your computer might try to boot from your WD portable USB drive R
37. e China AA EWR A MK Zi Z PBDE 4 00504 pcs 4 pcs AYE ate JER iti PCBA WAS OK 2 as USB m EMI zt EE S BUE VA TE HJ SJ T11363 2006 fy ER ERI BERLE X RNA A RR IP EVA BIS eH ST T11363 2006 Im B s 2 9 AA T TR S SE ba T X BUE ETI 3E Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wdc com WD shall have no liability for lost data
38. e Ther besl match for you hardware 5 When the installation completes click Finish Found Hew Hardware Wizard Completing the Found New Hardware Wizard The wizard has fished raining the sofan fer e WD SES Dence 1 bo cuce lhe vnnd INSTALLING THE SES DRIVER 70 MY PASSPORT ULTRA USER MANUAL Installing on Windows Vista Computers After connecting the drive as shown in Figure 3 on page 5 the Found New Hardware screen displays Note If Autoplay is enabled two additional screens might appear at the same time as the Found New Hardware screen If they appear close them You can use the Found New Hardware screen to install the SES driver either e Automatically if your computer is connected to the Internet e Manually whether your computer is connected to the Internet or not Installing the Driver Automatically To install the SES driver automatically your computer must be connected to the Internet l Verify that your computer is connected to the Internet 2 On the Found New Hardware wizard screen click Locate and install driver software E Found Mew Hardware 3 Windows needs to install driver software for your WD SES Device USB Device W Locate and install driver software recommended Windows will quide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device er log
39. ecify whether you want to back up files from a local hard drive or from a remote Dropbox folder By default the computer option is selected and the computer icon signifies that the backup source device will be either an internal hard drive or drive partition or a local direct attached external hard drive Selecting the Dropbox option displays the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software WD SmartWare Pro rants Login Ae quired Ck Eign in le hai iria Dronia Afer in and eae VU Sma m sce Pro to connect wem Drepgeo clek the inh punon In complete the of linking youi Grapes accom lo VID Sri me Pro You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup source device See step 4 of Configuring a Remote Dropbox Account on page 62 CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT ULTRA USER MANUAL e After configuring your Dropbox account for access by the WD SmartWare Pro software the Dropbox icon signifies that the backup source device will be your remote Dropbox folder b If the selected backup source has more than one internal hard drive or drive partition or external hard drives use the backup source device selector to select the one that you want to back up 11 In the Backup Target area of the Select Backup Devices screen a If you have m
40. ed message CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Enable auto unlock for user check box you will have to type your password to unlock the drive whenever e You shut down and restart your computer e You disconnect and reconnect the drive to your computer e Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer Depending on the software configuration of your computer there are three ways to unlock the drive using either the e WD Security or WD Drive Utilities software e WD SmartWare software e WD Drive Unlock utility LOCKING AND UNLOCKING THE DRIVE 45 MY PASSPORT ULTRA USER MANUAL Unlocking the Drive with the WD Security or WD Drive Utilities Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer starting either the WD
41. efer to your system s motherboard BIOS setting documentation to disable this feature or visit http support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer TROUBLESHOOTING 65 gt O gt MY PASSPORT ULTRA USER MANUAL Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 3 0 or USB 2 0 adapter card or a system that does not support USB 3 0 or USB 2 0 How do determine whether or not my system supports USB 3 0 or USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 3 0 or USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Hefer to your motherboard or system manual for more information What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps If your system includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 66 MY PASSPORT
42. eone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In acc
43. er check box when you created your password the WD SmartWare software displays a Drive is locked message in place of the content gauge for your My Passport drive Drive is locked Click the above drive image to unlock drive 1 If the WD SmartWare Unlock your drive dialog does not appear automatically click the drive image above the Drive is locked message to display It WD SmartWare Pro vour dre To continue your rra Ge oru Picea premio 2 Type your password in the Password box 3 Click Unlock LOCKING AND UNLOCKING THE DRIVE 47 MY PASSPORT ULTRA USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD Drive Utilities WD Security or WD SmartWare software installed you can use the WD Drive Unlock utility to unlock the drive there The WD Drive Unlock utility is ona virtual CD drive that appears in your computer s file management utility display 1 Start the WD Drive Unlock utility by either e Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the WD Drive Unlock exe file e Clicking Start gt My Computer and double clicking the WD Unlocker virtual CD icon under Devices with Removable Storage My Passport Ultra m 931 GB WWB1A922475B Your My Passport Ultra drive is locked To unlock your drive please enter the drive
44. er run diagnostics and more using the WD Drive Utilities software Durable enclosure protects the drive inside We know your data is important to you So we build the drive inside to our demanding requirements for durability shock tolerance and long term reliability Then we protect the drive with a durable enclosure designed for beauty USB powered Powered directly from the USB port on your PC No separate power supply is needed Important For the latest WD product information and news visit our website at http www westerndigital com For the latest software firmware and product documentation and information go to http support wdc com downloads Kit Contents As shown in Figure 1 your My Passport Ultra drive kit includes the following e My Passport Ultra portable hard drive with the WD Drive Utilities WD Security and WD SmartWare software plus the WD Smartware Pro software upgrade e USB 3 0 cable e Quick Install Guide Optional Accessories For information about optional accessories for WD products visit US http www shopwd com or http www wdstore com Canada http www shopwd ca or http www wdstore ca Europe http www shopwd eu or http www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support euh visit http support wdc com and see Knowledge Base answer _ a 1 p 4 m
45. f data that has been copied to the specified retrieve location e Cancel Retrieving button is available for stopping the retrieve A Retrieval accomplished message signifies completion of the retrieve A Partial retrieve accomplished message means that all of the files you selected for the retrieve were not copied to the specified retrieve location In this case either a e Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved e Destination is full message means that the selected retrieve destination backup source device does not have sufficient disk space to complete the retrieve RETRIEVING FILES 43 MY PASSPORT ULTRA USER MANUAL Locking and Unlocking the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION The WD Security software uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that 1 on your drive or write new data to it You will have to erase the d
46. ftware Updates vw Automatically check for WD SmartWare software updates On the Software Updates dialog a Select or clear the Automatically check for WD SmartWare software updates check box b Click Check Now if you want to check for software updates now Configuring a Remote Dropbox Account Before you can use a remote Dropbox folder as a backup source or target device you must configure your Dropbox account for access by the WD SmartWare Pro software 1 2 Click the Settings tab and Set Up Software to display the Software Settings screen see Figure 11 on page 28 On the Software Settings screen click Dropbox Account to display the Dropbox Account dialog Dropbox Account The current Dropbox account is MANAGING AND CUSTOMIZING THE SOFTWARE 61 MY PASSPORT ULTRA USER MANUAL 3 Click Select Account to display the Dropbox Login Required dialog WD SmartWare Pro Login Here gm Chick Siyi in bo ka inte Brule Sign th in and manae Pra t6 C nn ct with Capa chick Te T ane button f complete me process of your Dropbox account t ADO Sonatas Pro 4 On the Dropbox Login Required dialog a Click Sign In The WD SmartWare Pro software initiates a Dropbox connection request on your behalf and uses your Web browser to access the Dropbox website at https www dropbox com b On the Dropbox website if you have not configured y
47. g the button displays a status dialog that e Shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup e Provides a Backup Now button for bypassing the schedule and running the backup now Same as the content gauge for the backup source device on the Home tab display See Backup source content gauge on page 19 Same as the content gauge for the backup target device on the Home tab display See Backup target content gauge on page 20 Switches the backup mode between categories and files e Category mode Backs up files according to their categories as shown in the content gauges The button name is Switch to File Backup when the backup mode is category e File mode Backs up files according to their folder structure on the selected backup source drive The button name is Switch to Category Backup when the backup mode is file Starts and stops the backup Opens the Set Backup Frequency dialog for selecting either continuous or scheduled backups A continuous backup runs all the time A scheduled backup runs only on specified days at specified times Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to the selected backup source device e Selecting the backup volume to retrieve from e Selecting the destination for retrieved files e Sele
48. h display the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected devices Note addition to the detailed Help tab information each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do just click the info online help icon in the upper right corner of the display To close the info online help screen after reading the online help click the X icon in the upper right corner of the help screen Home Tab Display Use the Home tab display to view device content gauges and select e The source device or drive partition that has the files you want to back up e The target device or device partition network share that you want to back up files to or retrieve files from See Figure 8 on page 17 and Table 1 on page 18 for a brief functional description of the Home tab display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 16 MY PASSPORT ULTRA USER MANUAL Vick ome Source ot My 0 My Passport Uinn 145 0 GB Total 931 5 GB Total Login eguin Cheb Fe ais CM ICA rage for tt T 9831 3 SB Fee Backup Target Device Icons Source Backup Target Computer Icon Backup Source Selector My Passport Ultra F Dropbox 5515 GB
49. hare your thoughts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Europe toll free 00800 ASK4 WDEU English 800 ASK AWDC 00800 27549338 800 275 4932 Europe 31 880062100 Spanish 800 832 4778 Middle East 31 880062100 Africa 31 880062100 Mexico 001 8002754932 Russia 8 10 8002 335 5011 South America Asia Pacific Chile 1230 020 5871 Australia 1800 42 9861 800 2275 4932 Colombia 009 800 83247788 China 800 820 6682 Venezuela 0800 100 2855 Hong Kong 800 6008 6008 Peru 0800 54003 India 1800 419 5591 1800 200 5789 Uruguay 000 413 598 3787 Indonesia 803 852 9439 Argentina 0800 4440839 Japan 00531 65 0442 0120 994 120 Brazil 0800 7704932 Korea 02 703 6550 0021 800 83247788 Malaysia 1800 88 1908 800 6008 6008 Telekom Malaysia New Zealand 0508 555 639 800 2275 4932 Philippines 1 800 1441 0159 Singapore 1800 608 6008 800 6008 6008 Singtel Taiwan 0800 666 290 800 6008 6008 Chunghwa Thailand 001 800 441 0570 Toll free number available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT ULTRA USER MANUAL Table of Contents WD Service and SuppOLE o dw ox 0 redeo Me a oa pota i Accessing Online Support 22 0 0 ren ae
50. he number of backup versions that you want to keep for each file from 1 to 25 b Click Apply Specifying a Different Retrieved Content Folder When you start a retrieve you can choose whether you want to store the retrieved files in either e Their original locations on your computer e A Retrieved Content folder By default the WD SmartWare software creates and uses a Retrieved Contents subfolder in your My Documents folder To specify a different folder 1 Either create a new folder or determine which existing folder you want to use 2 Click the Settings tab to display the Software Settings screen See Figure 11 on page 28 MANAGING AND CUSTOMIZING THE SOFTWARE 60 MY PASSPORT ULTRA USER MANUAL On the Software Settings screen click Retrieve Folder to display the Set Retrieve Folder dialog Hoetriwve Falher On the Set Retrieve Folder dialog a Click Browse and use the browse function to identify the new retrieve folder b Click Apply Checking for Software Updates When enabled the Software Updates option automatically checks for WD SmartWare software updates This ensures that you are always using the most recent software version To enable or disable the Software Updates option 1 Click the Settings tab and Set Up Software to display the Software Settings screen see Figure 11 on page 28 On the Software Settings screen click Software Updates to display the Software Updates dialog So
51. i ede Se homed bed waded li Contacting WD Technical Support a oa aaa aaaea enn li 1 About Your WD Drive 1 gt tux owe won Ws e op CO dca sp doge cos ds nee ee a ue ao dou scd A 1 SUE RII C METTRE ale TTC DL A ee MCN 2 Optional ACCESSOS a3 s SP cuia eR Osee a ee aol 2 Operating System Compatibility 2 eee 3 DISK DAVE OUTTA EL RPM 3 2 ds oar ok ELA euet aue pst puo 3 Power LEID ed descri RIETI beg qund cse eti 4 TRECE ROTER TTE E TETUR C TOT UE QUOTE TRUE 4 Registering YOUFDINVG uv ud abend EE Eo E ees bobo oe gehe v ebd d du at d 4 EXaricllrid T recalltlOPlS de dt d 4 2 Connecting the Drive and Getting Started 5 Connecting The DEVE iir led d pas ad Weed LE Ded acd acd atr a ura 5 Getting Started with the WD Software llle 6 3 WD SmartWare Software Functional Overview 15 HOME Tab DISHIAY o x e 16 backup Od ce keen ees Queens abes ee 23 Retrieve DISDIayS uud xu he bud tor UE cre 25 setings Tab DISDIay s d uou ctl SUR ac ONES SEO dy Ma AE auc p Pe ptt o 28 Help Tab DIS DIA 2 2 OO ge ed o eee De Reg M de S Mode 29 4 Backing Up Files ze ne b ER IR 31 How the Backup Function
52. ion displays the Dropbox icon to signify that the backup source device will be a remote Dropbox folder b If the selected backup source device has more than one internal hard drive multiple drive partitions or external hard drives use the backup source device selector to select the one that you want to back up OS C 2 In the Backup Target area of the Home screen a lf you have more than one backup target device connected to your computer select the one that you want to back up files to Selected My Passport Drive b Verify that a light blue background highlights the selected device If the selected backup target device has more than one drive partition or network share use the backup target device selector under the device icon to select the one that you want to use PERSONAL H 3 Click the Backup tab to display the Backup screen see Figure 9 on page 23 The initial default configuration of the WD SmartWare software is for continuous backups If you want to configure scheduled backups click Set Backup Frequency to display the Set Backup Frequency dialog WD SmartWare Pro 1 Hackup Frequenr 5 Onthe Set Backup Frequency dialog a Select the Scheduled Backup option BACKING UP FILES 32 MY PASSPORT ULTRA USER MANUAL b Select the Hourly Daily or Monthly option and use the check boxes and selection boxes to schedule your backups Selecting Performs a backup Hourly Every
53. itching Backup Plan prompt BACKING UP FILES 34 MY PASSPORT ULTRA USER MANUAL b Click Advanced View to open the backup by categories selection box Advanced View d Name Documents 91 81 Mail 218 51 Movies 11 98 Music 1 32 Other 1 25 GB V Pictures 5 10 MB In the backup by categories selection box e Clear the check boxes for the categories of files that you want to exclude from the backup e Select the check boxes for the categories of files that you want to include in the backup Click Apply Changes to create a custom backup plan and refresh the content gauges Click Enable Backup to begin backing up the selected categories of files on the selected backup source device at the specified backup frequency and skip to step 11 on page 38 Note f you configured a scheduled backup at step 5 on page 32 the WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Status dialog that shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup WO SmartvVare Pro Eaciup bese Peck Lan chup Click Backup Now if you want to bypass the schedule and run the backup now BACKING UP FILES 35 MY PASSPORT ULTRA USER MANUAL 9 To back up all of the files and folders on the selected backup
54. led Click the tree below to change the way features will be installed WD Drive Utilities Create Desktop Shortcut Utilities to erase perform Launch 4pplication diagnostics register your drive and WD Security mara Create Desktop Shortcut v Launch Application WD Drive Utilities version 1 0 4 5 will v WD Smartware be installed Create Desktop Shortcut Cancel 5 On the Custom Setup dialog Select an application name to see brief description of the application e WD Drive Utilities e WD Security WD SmartWare b Clearthe check box for any application that you do not want to install C d Clear the check box for any installation option that you do not want to implement e Create Desktop Shortcut e Launch Application Click Next to install the selected applications and options CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT ULTRA USER MANUAL 6 Wait for the installation to complete Installing WO Apps D Pl amp as wall while the Setup Vizard installs vvL Deme cancer 7 When the installation completes click Finish to exit the WD Apps Setup Wizard Completed the WD Apps Setup Wizard Click the Finish button to exitthe Setup Wizard Back 8 Depending on your selections e Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen see Figure 4 on page 8 and Managing and Customizing
55. ll the software there you will need to restore the WD software and disk image on your My Passport drive To do this after you have erased or reformatted the drive go to http support wdc com and see Knowledge Base answer ID 7 MANAGING AND CUSTOMIZING THE DRIVE 59 MY PASSPORT ULTRA USER MANUAL Managing and Customizing the Software This chapter includes the following topics Specifying the Number of Backup Versions Specifying a Different Retrieved Content Folder Checking for Software Updates Configuring a Remote Dropbox Account Uninstalling the WD Software Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file If you overwrite or delete a file by mistake or want to see the file a couple of versions ago the WD SmartWare software has a copy for you You always have the most recent specified number of versions of each file available for retrieves and you can choose to keep from 1 to 25 versions Keeping more versions e Improves your ability to retrieve files from a longer back in time period e Consumes more disk space 1 Click the Settings tab to display the Software Settings screen see Figure 11 on page 28 2 On the Software Settings screen click File History to display the Set File History dialog Set File History Enter the number of backup versions to keep for each file 3 On the Set File History dialog a Use the selection box to specify t
56. ncludes the following topics Connecting the Drive Getting Started with the WD Software Connecting the Drive 1 Turn on your computer 2 Connect the drive to your computer as shown in Figure 3 3 Verify that the drive appears in your computer s file management utility listing 4 If a Found New Hardware screen appears click Cancel to close it The WD software installs the proper driver for your drive Your My Passport drive is now ready to use as an external storage device You can enhance its capabilities by installing the WD software that is on the drive e WD Drive Utilities e WD Security e WD SmartWare Es Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT ULTRA USER MANUAL Getting Started with the WD Software 1 Double click the WD Apps Setup file that appears in the listing for the drive in your computer s file management utility to display the WD Apps Setup Wizard Welcome to the WD Apps Setup Wizard The Setup Wizard will instal WO Apps on your camputer Click Mext ta continue or Cancel to exitthe Setup Wizard Cancel 2 Click Next to display the End User License Agreement 3 Read the license agreement and select the accept the terms check box to accept the agreement and activate the Next button 4 Click Next to display the Custom Setup dialog WD Drive Utilities Custom Setup Select the way you wantfeatures to be instal
57. ncrease in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure OCCUIS The result of a SMART status check is a pass or fail evaluation of the drive s condition MANAGING AND CUSTOMIZING THE DRIVE 54 MY PASSPORT ULTRA USER MANUAL e Quick Drive Test Your My Passport drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test 15 a pass or fail evaluation of the drive s condition e Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It tests every sector for error conditions and inserts bad sector markers as required The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files 1 Open the WD Drive Utilities software by clicking either e he WD Drive Utilities desktop shortcut icon if you created one when you installed the applica
58. nk 29 Opening WD SmartWare software 51 Operating systems 3 Optional accessories 3 P Password protecting your drive 44 CAUTION about lost passwords 44 Physical description 3 Precautions for handling 4 Product features 1 Q Quick drive test 55 R Reformatting the drive 64 65 Register Drive dialog 54 Registering your drive 53 Regulatory compliance 76 Remote Dropbox account configuring 61 Restoring the software disk image 59 64 Retrieve about retrieving files 39 destination option buttons 27 files option button 27 folder specifying 60 procedure 39 Retrieve Folder button 28 Retrieve some files selection box 27 Retrieve tab displays Backed Up Volumes selection box 26 Browse button 26 Change retrieve folder box 26 description 25 functional overview 15 Retrieve destination option buttons 27 Retrieve files option buttons 27 Retrieve some files selection box 27 Start Cancel Retrieving toggle button 27 S Safety compliance 76 Schedule backups Select Backup Fre quency screen 12 Security Change Security dialog 49 50 INDEX 80 Set Security dialog 8 44 Select Backup Frequency screen 12 32 Backup Plan screen 12 Select Backup Device screen 10 Service 77 Set Backup Frequency button 23 25 32 File History dialog 60 Retrieve Folder dialog 61 Sleep Timer dialog 53 Settings tab display description 28 Dropbox Account button 28 File History button 28 functional overview 16 Retrieve Folder button 28 Software Upda
59. o back them up before reformatting it Go to http support wdc com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 65 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your My Passport drive for use on Mac computers go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the Mac versions of the WD Drive Utilities and WD Security software and disk image on your My Passport drive The WD SmartWare software is not available for Mac computers with this model My Passport drive USING THE DRIVE WITH A MAC 64 MY PASSPORT ULTRA USER MANUAL Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions you have problems installing or using this product refer to this troubleshooting section or visit our support website at http support wdc com and search our knowledge base for more help Installing Partitioning and Formatting the Drive How to Answer ID e Partition and format a WD drive on Windows 8 7 Vista XP and 3865 OS X e Convert a Mac OS X GPT partition to an NTFS partition in Windows XP 3645 e Convert a Mac OS X GPT partition to an NTFS partition in Windows 7 3647 or Vista e Download software utilities firmware updates an
60. o removes your password If you used a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 44 Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password 1 Start the WD Drive Unlock utility by either e Using your computer s file management utility to open the WD Unlocker virtual CD and double clicking the Unlock exe application e Clicking Start gt My Computer and double clicking the WD Unlocker virtual CD listed under Devices with Removable Storage My Passport Ultra 931 GB WRB AS 24766 Your My Passport Ultra drive is locked To unlock your drive please enter the drive password below Password Po Fasamaord hint 2 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 57 MY PASSPORT ULTRA USER MANUAL 3 The fifth invalid password attempt displays the too many password attempts dialog WD Drive Unlock My Passport Ultra 931 GB WRBTAGZ 24756 There were too many password recovery attempts try again 1 safely Unplug your drive fram the computer 2 Plug your drive inta the computer Cannot remember your password vau May erase your drive which erases all data an the drive emm 4 Click Era
61. o specify the time of day that you want to run your backup Monthly On the selected day of the month at the selected time a Use the Every selection box to specify which occurrence of the day that you want to run your backup First Second Third Fourth or Last b Usethe Day selection box to specify the day of the week that you want to run your backup c Use the at selection box to specify time of day that you want to run your backup Click Next to display the initial Backup screen The initial Backup screen display depends on the type of backup you selected at step 13 on page 12 See Figure 7 on page 14 15 On the initial Backup screen you can either e Run your first backup See Backing Up Files on page 31 before clicking Enable Backup e Click Skip Backup to skip the backup 16 Click OK to close the Installation and Setup is complete dialog Installation and Setup m complete If ymi aisi 35 modify your harkop pian inunch ihe VCI Smain npplientinn nnd select re appregeinin reves CONNECTING THE DRIVE AND GETTING STARTED 13 MY PASSPORT ULTRA USER MANUAL Ready wee Mp ies Ds c My Prepni Litra HERI Tots F P 3115 Gn T0828 Q Note The initial Backup screens only appear one time when you install the WD SmartWare software on your computer After that launching the software displays the Home Sc
62. off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna ncrease the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void your authority to operate this device ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information COMPLIANCE AND WARRANTY INFORMATION 76 MY PASSPORT ULTRA USER MANUAL CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe KC Notice Republic of Korea only Environmental Complianc
63. on 8 Don t show this message again for this device Your device will not function until you install driver software Cancel 3 On the Found New Hardware WD SES Device wizard screen click Yes search online this time only to allow Windows Vista to connect to Windows Update b Qo Pmumdfire Hedana SE Gere Windows Vista automatically e Connects to Windows Update e Finds downloads and installs the SES driver INSTALLING THE SES DRIVER 71 MY PASSPORT ULTRA USER MANUAL Installing the Driver Manually If your computer is not connected to the Internet install the driver manually 1 On the Found New Hardware wizard screen click Locate and install driver software ERE Lil T y Found New Hardware Windows needs to install driver software for your WD SES Device USB Device W Locate and install driver software recommended Windows will quide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device or log on Don t show this message again for this device Your device will not function until you install drrver software Cancel 2 On the Found New Hardware WD SES Device wizard screen click Don t search online lj WD SET Device 3 At the Install the disc that came with your WD SES Device prompt click I don t have the disc Show me other opti
64. ons 4 Browse to Computer and INSTALLING THE SES DRIVER 72 MY PASSPORT ULTRA USER MANUAL Double click the My Passport drive Double click the Extras folder Select WD SES Device Driver Click Next 0 on your computes Search ico dsi hama The software for thee eese fas been soocesstulhy Fere Fermo rar he ee ee Ri Ps ho gt AE 3ES Eure INSTALLING THE SES DRIVER 73 MY PASSPORT ULTRA USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 or use the Windows Computer Management utility to install the SES driver 1 Open All Programs and click Computer gt Manage i Started x Paint Wonder Miela Pectin 52 um TT Sticky Notes anippgirsg leal A Femeie Deikiupg Cunmection ue cat D acurentis bar Computer TE Hy Manage Map network dire h amirit nebwrk rior Control Panel amd Print aT IT Programs Chaw nn and 5upport panana o AI Fiogearm Preperines z r aut 2 Under Computer Management Local click Device Manager gt Unknown Device and right click Update driver software Computer Management File Action View Help e Af 010 EM Computer Management Local
65. ordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wdc com download gpl or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 78 Index A Accessories optional 3 Activation code required icon 18 Advanced backup area Backup tab dis plays 23 24 Alerts flashing icon 52 B Backed Up Volumes selection box 26 Backup about backing up files 31 files content box 34 35 37 procedure 31 schedule reminder button 25 screens 23 initial 14 Backup source computer icon 17 18 content gauge Backup tab displays 23 25 Home tab display 17 19 device selector 17 20 Dropbox icon 18
66. ore than one backup target device connected to your computer select the one that you want to back up files to b Verify that a light blue highlight surrounds the selected device If you select Dropbox as your backup target device use the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software WD SmartWare Pro Lro pbaox Login Heinan ick Eign in bo haj imo Grori You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup target device See step 4 of Configuring a Remote Dropbox Account on page 62 d Ifthe selected backup target device has more than one drive partition or network share use the backup target device selector under the device icon to select the one that you want to use PERSONAL H CONNECTING THE DRIVE AND GETTING STARTED 11 MY PASSPORT ULTRA USER MANUAL 12 Click Next on the Select Backup Devices screen to display the Select Backup Plan screen Select Backup Plan pe iy Piniga Lim 5 pr My Passport Utzra Chopi pius prefere boty plam i He fea bee ral vue The plan subsites ix pies ars up Get eres pe ceux Ae ree amp t niei operat date Pari i da AT penc eT eT Hen p Tus pu
67. our account to remember your login credentials type your email address and password and click Sign in to see the connection request from the WD SmartWare Pro software c Click Allow to accept the connection request The Success indication signifies that the WD SmartWare Pro software has been granted access to your remote Dropbox folder d Click Finish to finalize the connection close the Dropbox Login Required dialog and update the Current dropbox account display Note The procedure is the same if you later want to change to a different remote dropbox folder In that case the WD SmartWare Pro software displays the Switch to a Different Dropbox Account dialog advising you that changing your Dropbox account invalidates any backups you have configured using the current account as a backup source or target device WD SmartWare Pro ncn Lereni Account Ch Ware Rn bas renny ET xm unn imekur monia mni E t i D giux B Changing vins Gropbes account wil pause yuur beck ard bevels my Es plane inl usas Dragizix ai either n Scarce nr Backup Pet sinemay rn disi mani MANAGING AND CUSTOMIZING THE SOFTWARE 62 MY PASSPORT ULTRA USER MANUAL Uninstalling the WD Software Important Uninstalling the WD SmartWare software deletes all existing backup job configurations Your backup files will still be there but you will have to manually re enable each backup af
68. our data using minimal PC resources Select automatic continuous backup to instantly back up your files Or select the scheduled backup option to back up your files on your schedule and take control of your backup Local and cloud backup The WD SmartWare Pro software lets you choose where you back up your files Back up files to your My Passport Ultra drive or back up files to the cloud using Dropbox A Dropbox account is required for cloud backup Cloud services can be changed terminated or interrupted at any time and can vary by country Works great with Windows 8 The WD Windows 8 app makes it easy to discover the digital media stored on your My Passport Ultra drive with your Windows 8 computer Your content is automatically displayed and organized so you can easily locate and enjoy your photos videos and music Ultra sleek design with high capacity At just 12 8 mm this ultra sleek drive is thin and fast with plenty of capacity for your important digital content USB 3 0 and USB 2 0 compatibility With this single drive you get compatibility with the latest USB 3 0 devices and backward compatibility with USB 2 0 devices as well ABOUT YOUR WD DRIVE 1 MY PASSPORT ULTRA USER MANUAL WD Security software Set password protection and hardware encryption for your drive to help protect your files from unauthorized use or access WD Drive Utilities software Register your drive set the drive sleep tim
69. password below Password Fasamord hint 2 Onthe WD Drive Unlock utility screen a Type your password in the Password box b Select the Enable auto unlock for user check box if you want the WD Drive Unlock utility to remember your password on this computer Click Unlock Drive d At the Your drive is now unlocked message click Exit to close the WD Drive Unlock utility screen 9 LOCKING AND UNLOCKING THE DRIVE 48 MY PASSPORT ULTRA USER MANUAL Changing Your Password 1 Open the Change Security dialog by clicking either e The WD Security desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Security Change Security To champs your curent security settings Glee enter your pssqwoed belca Fassa Parte hit Choo B pamqweord 25 bens mam Paca Eid 2 If you have more than one supported My Passport drive connected to your computer select the one with the password that you want to change Type your current password in the Password box Select the Change password option Type your new password in the Choose a password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box NO oa Select or clear the Enable auto unlock for user check bo
70. perche grin pari 13 On the Select Backup Plan screen a Select the option for the type of backup that you want to run e Category Backup Finds and backs up all of the files of the selected categories on the backup source device e File Backup Backs up files or folders that you select from a folder view of the backup source device b Click Next to display the initial Select Backup Frequency screen Select Backup Frequency hy Lilie 05 10 My Pasapon ura Fi i nene ep For cheep ee ech ec ad Coheed AOS Cereal ener ce CONNECTING THE DRIVE AND GETTING STARTED 12 MY PASSPORT ULTRA USER MANUAL 14 On the initial Select Backup Frequency screen a Select the option for when you want to scan the backup source device and automatically back up any existing file that is changed or new file that is added e Continuous Backup Runs all the time e Scheduled Backup Runs only on specified days at specified times b If you selected the Scheduled Backup option select the Hourly Daily or Monthly option and use the check boxes and selection boxes to schedule your backups Selecting Performs a backup Hourly Every hour on the hour Daily On the selected days of the week at the selected time a Select or clear the Days check boxes to specify the days of the week that you want to run your backup b Use the at selection box t
71. re Pro of yout attxchesd e siccs qualifies you frr a ten upgeada 65 AD Svari Pen My deepal Pa My Fiaip Urna 13 ui Lg Hema ent Omai eddies tenured bo Figure 6 Upgrade to WD SmartWare Pro Screen 9 The WD SmartWare Pro software upgrade extends the backup function to non WD drives unsupported WD drives and a remote Dropbox folder Activating your free upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on two other computers b C d Type your first name in the First Name box Type your last name in the Last Name box Type your email address in the Email Address box Click Activate to complete the upgrade and display the Activation Result message Arctivabian Resun uc nid ba VDO Smm ana Pra Voss can rore beth up etd eris frin VD Elermris nono eterni USA Aima ara mr riu CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT ULTRA USER MANUAL Note At this point the WD SmartWare Pro software is installed you want to skip the setup procedure for your initial backup for now click the X close window icon in the upper right corner of the Select Backup Devices screen Otherwise proceed to step 10 10 In the Backup Source area of the Select Backup Devices screen select the device that has the files you want to back up a Use the backup source selector to sp
72. reen so you can choose what you want to do Randy io perio file MYDESKTOR My Ul 05463 Pasapon F de Date 931 4 GE Total J 2 09 2 fe 1 boot 15 2048 2 2 04 ers UTER S My to PAR dei ui 13 Ways duc II Xe MES TYE Lr Oe 2 22 X HTDETELY COM AP QO AMI SCOPO Initial File Backup Screen Figure 7 Initial Backup Screens CONNECTING THE DRIVE AND GETTING STARTED 14 MY PASSPORT ULTRA USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software It includes the following topics Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display All operational features and capabilities of the WD SmartWare software are presented in five tab selected screen displays where The tab display Provides Home Device icons and content gauges showing the total capacity and category structure of the selected backup source device and each available backup target device If the selected backup source device has more than one internal hard drive or multiple hard drive partitions or if an available backup target device has multiple partitions or network shares the WD SmartWare software displays a selector box that you can use to specify
73. rive before you can use it again 1 Open the Set Security dialog by clicking either e The WD Security icon on your desktop if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Security Mi Pageant LE 9234 GB My poe b hee bam ete your Blech your patword IT you forget your you will penminendy bet fo your data LI understand Chad 2 ches tens ena veriti paar Faaswornd hari 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to create a password for 3 Type your password in the Choose a password box using up to 25 characters Retype your password in the Verify password box 5 hint to help remember your password in the Password hint box LOCKING AND UNLOCKING THE DRIVE 44 MY PASSPORT ULTRA USER MANUAL 6 Select the Enable auto unlock for user check box if you want the WD Security software to remember your password for the selected drive on this computer 7 Read the warning about the possibility of data loss if you forget your password 8 Click the understand check box to signify that you accept the risk 9 Click Save Security Settings to save your password and enable hardware encryption for your drive 10 Click OK to close the Security has been enabl
74. s Tab Display Table 4 Settings Tab Functional Description Display Component Description Dropbox Account button Displays the Dropbox Account dialog for configuring a remote Dropbox folder for access by the WD SmartWare Pro software File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file Retrieve Folder button Displays the Set Retrieve Folder dialog for specifying a different destination folder for retrieved files Software Updates button Displays the Software Updates dialog for enabling disabling the option that automatically checks for software updates WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 28 Help Tab Display MY PASSPORT ULTRA USER MANUAL The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services See Figure 12 and Table 5 for a brief functional description of the Help tab display Learning Center Topic Buttons Figure 12 Help Tab Display WD SmartWare software Rp Tr m Operating system compatibility Contact Us Link WD Store Link Support Link Online User Manuals Link Table 5 Help Tab Functional Description Display Component Contact Us link Learning Center topic buttons Online User Manuals link Description Uses your Web browser to connect to the WD Service amp Support Contact Us page at http support
75. se Drive to display a warning about erasing all of the data on the drive WD Drive Unlock My Passport Ultra 931 GB p WRBTA8224755 There were too many password recovery attempts Clicking Erase permanently erases all the data on your drive Please select understand below to acknowledge that reformatting your drive will delete all of the data on the drive and then click on Erase ta continue understand T e 5 Read the warning and select the understand check box to signify that you accept the risk 6 Click Erase After the drive erase operation completes go to http support wdc com and see Knowledge Base answer ID for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 44 MANAGING AND CUSTOMIZING THE DRIVE 58 MY PASSPORT ULTRA USER MANUAL Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive erasing or reformatting the drive also removes the WD software and all of the support files utilities online help and user manual files If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and insta
76. selector 17 20 Backup tab displays advanced backup area 23 24 backup source content gauge 25 backup target content gauge 25 description 16 23 Enable Disable Backup toggle button 23 25 functional overview 15 Set Backup Frequency button 23 Set Backup Frequency buttons 25 Switch to Category File Backup toggle button 23 25 Backup target content gauge Backup tab displays 23 25 Home tab display 17 20 device icons Home tab display 17 20 21 device selector 22 Box contents 2 Browse button Retrieve tab displays 26 CAUTION about erasing the drive 56 lost passwords 44 MY PASSPORT ULTRA USER MANUAL preventing data loss when disconnect ing 52 your unlocked drive 45 49 Change retrieve folder box Retrieve tab displays 26 China RoHS environmental compliance 77 Compatibility with operating systems 3 Compliance regulatory 76 Contact Us link 29 Content gauge backup source device Backup tab displays 23 25 Home tab display 17 19 backup target device Backup tab displays 23 25 Home tab display 17 20 Converting drive format 65 Creating a password 44 D Device display scroll pointers 22 Device locked icon 22 Diagnostics dialog 55 Disconnecting the drive 52 Disk image downloading and restoring 59 64 Drive Capacity used WD Quick View icon 52 diagnostics and status checks 54 55 disconnecting 52 formats converting 3 handling precautions 4 Sleep timer 53 Status check WD Quick View icon 52 Drive Erase dialog 56
77. splay Windows uninstalling WD SmartWare software from 63 uninstalling WD software 63 INDEX 81 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Ultra WD SmartWare WD Drive Utilities WD Security and Data Lifeguard are trademarks of Western Digital Technologies Inc Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S and other countries Other marks may be mentioned herein that belong to other companies 2013 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705098 A00 Mar 2013
78. ssport drive is locked or not IF your drive is AND you THEN see Not locked Want to erase the drive Using the Drive Erase Function in the next section Locked Have forgotten or lost your Using the WD Drive Unlock password and must erase the Utility on page 57 drive Using the Drive Erase Function To erase your My Passport when the drive is not locked 1 Open the WD Drive Utilities software by clicking either e he WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 8 2 f you have more than one supported My Passport drive connected to your computer select the one that you want to erase 3 Click Drive Erase to display the Drive Erase dialog Drive Erase WARNING Clicking Erase Drive permanently erases all the data on your drive C understand 4 On the Drive Erase dialog a Read the warning about the loss of data if you erase your drive b Click the understand check box to signify that you accept the risk c Click Erase Drive MANAGING AND CUSTOMIZING THE DRIVE 56 MY PASSPORT ULTRA USER MANUAL After the drive erase operation completes go to http support wdc com and see Knowledge Base answer ID 7 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive als
79. ted My Passport drive connected to your computer select the one that you want to register MANAGING AND CUSTOMIZING THE DRIVE 53 MY PASSPORT ULTRA USER MANUAL 4 Click Registration to display the Registration dialog Registration Register your drive to receive software update notifications and customer support First name Last name PO E mail address PT Required Field Preferred language English United States Yes want to receive communication from WD including software updates for registered products product improvement opportunities and member discounts on WD products WD Privacy Policy the Registration dialog Type your first name in the First name box Type your last name in the Last name box Type your email address in the E mail address box Select your language in the Preferred language box Select or clear the Yes want to receive communication check box to specify whether you want to receive notifications about software updates product enhancements and price discount opportunities Click Register Drive Checking Drive Health WD Dr ive Utilities provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly SMART Status SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected i
80. ter reinstalling the WD SmartWare software See Backing Up Files page 31 Use your operating system s Add or Remove Programs function to uninstall the WD software from your computer Uninstalling on Windows XP 1 Click Start gt Control Panel 2 Double click Add or Remove Programs 3 Select the WD software that you want to uninstall WD SmartWare e WD Security e WD Drive Utilities Click Remove 5 Click Yes at the Are you sure prompt Uninstalling on Windows Vista Windows 7 or Windows 8 1 Click Start gt Control Panel 2 Double click Programs and Features 3 Click the listing or the icon for the WD software that you want to uninstall e WD SmartWare e WD Security e WD Drive Utilities Click Uninstall Change at the top of the screen 5 Click Yes at the Do you wish to proceed prompt MANAGING AND CUSTOMIZING THE SOFTWARE 63 MY PASSPORT ULTRA USER MANUAL Using the Drive with a Mac The My Passport drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems To use the drive on Mac OS X operating systems and to use Time Machine if you want you must reformat the drive to a single HFS J partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure t
81. tes button 28 SMART status check 54 Software Settings Dropbox Account 61 File History 60 Retrieve Folder 60 Software Updates 61 Software Updates button 28 option setting 61 Software GPL 78 Start Cancel Retrieving toggle button 27 Starting WD SmartWare software 51 Status check 52 Support link 30 Switch to Category File Backup toggle button 23 25 System compatibility 3 System file category defined 19 T Temperature status WD Quick View icon 52 U Uninstalling WD SmartWare from Windows 63 Uninstalling WD software 63 Unlocking the drive 45 from the virtual CD 47 52 with the WD Security software 46 without the WD Security software 48 Upgrade to WD SmartWare Pro screen 9 USB interface 4 MY PASSPORT ULTRA USER MANUAL W Warranty information 77 WD service obtaining 77 Store link 30 WD Apps Setup Wizard 6 WD Drive Utilities software Diagnostics dialog 55 Drive Erase dialog 56 Registration dialog 54 screen 8 Sleep Timer dialog 53 WD Quick View icon 51 WD Security software Change Security dialog 49 50 screen 8 Set Security dialog 8 44 WD SmartWare Pro upgrade screen 9 WD SmartWare software Backup tab displays 15 23 See also Backup tab displays functional overview 15 Help tab display 16 29 See also Help tab display Home tab display 15 16 See also Home tab display operating system compatibility 3 Retrieve tab displays 15 25 See also Retrieve tab displays Settings tab display 16 28 See also Settings tab di
82. the specified backup frequency and skip to step 11 on page 38 Note f you configured a scheduled backup at step 5 on page 32 the WD SmartWare software adds a backup schedule reminder button to the Backup screen Clicking the reminder button displays the Scheduled Backup Status dialog that shows the date and time of your next scheduled backup the last backup that might have been missed and the last completed backup WD SmartvVare Pro West bist Becker Lar chup Click Backup Now if you want to bypass the schedule and run the backup now BACKING UP FILES 36 MY PASSPORT ULTRA USER MANUAL 10 To backup selected files or folders from selected backup source device Verify that the backup mode is and that Ready to perform file backup appears at the upper left corner of the Backup screen If the backup mode is category and Ready to perform category backup appears there then click the Switch to File Backup button and OK at the Switching Backup Plan prompt In the backup by files selection box open the folder structure H os C File Size Date DELL AUTOEXEC BAT 0 00 KB 4 25 2008 2 29 32 PM Documents and Settings boot ini 021KB 1 5 2010 2 52 14 PM drivers 1396 CONFIG SYS 0 00 4 25 2008 2 29 32 PM Intel dell sdr 433KB 12 18 2009 2 13 40 PN Program Files IO SYS D 00KB 4 25 2008 2 29 32 PM Temp j mr 2097 MSDOS SYS D 00 KB 4 25 2008 2 20 32 PM WIND
83. tion e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 8 2 f you have more than one supported My Passport drive connected to your computer select the one that you want to check 3 Click Diagnostics to display the Diagnostics dialog Diagnostics Perform a SMART Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two SMART Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test 4 On the Diagnostics dialog click the button for the test that you want to run SMART Status e Quick Drive Test Complete Drive Test MANAGING AND CUSTOMIZING THE DRIVE 55 MY PASSPORT ULTRA USER MANUAL Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your My Passport to its original configuration after erasing the drive WD Drive Utilities provides two ways to erase your drive depending on whether your My Pa
84. to conserve power and minimize long term wear on the drive 1 Open the WD Drive Utilities software by clicking either e he WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 8 2 f you have more than one supported My Passport drive connected to your computer select the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog Sleep Timer set the amount of idle time before your drive goes into sleep mode Note OS settings might override this setting Set Sleep Timer After 30 minutes vt 4 Onthe Sleep Timer dialog a In the Set Sleep Timer box select the inactivity time interval at which you want to turn off the drive b Click Set Timer Registering the Drive WD Drive Utilities uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products 1 Make sure that your computer is connected to the Internet 2 Open the WD Drive Utilities software by clicking either e he WD Drive Utilities desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Drive Utilities See Figure 4 on page 8 3 If you have more than one suppor
85. topics Using the WD Quick View Icon Opening the WD SmartWare Software Checking Drive Status Safely Disconnecting the Drive Monitoring Icon Alerts Setting the Drive Sleep Timer Registering the Drive Checking Drive Health Erasing the Drive Restoring the WD Software and Disk Image Using the WD Quick View Icon After you have installed the WD SmartWare software the WD Quick View icon displays in the system tray portion of the Windows taskbar 235 8 12 09 You can use the icon to e Open the WD SmartWare software e Check the drive status e Safely disconnect the drive e Monitor icon alerts The following sections describe how to use the icon and other ways to do these things Opening the WD SmartWare Software You can start the WD SmartWare software by e Left or right clicking the WD Quick View icon in the taskbar and selecting WD SmartWare About wp Quick view Safely remove My Passport Ultra USB HDD 5 WD Smart are e Clicking Start gt All Programs gt Western Digital gt WD SmartWare gt WD SmartWare e Clicking the WD SmartWare desktop shortcut icon if you created one when you installed the software Smart yy are MANAGING AND CUSTOMIZING THE DRIVE 51 MY PASSPORT ULTRA USER MANUAL Checking Drive Status You can see the drive capacity used and drive temperature status and find out if the drive is locked by hovering the pointer over the WD Quick View icon in the t
86. ttached drive icon displays a menu with the following options Open Properties Safely remove e Open Displays the device listing in your computer s file management utility e Properties Displays the Windows Drive Properties dialog e Safely remove Prepares your system to disconnect the drive Note The Safely remove option is not available for non WD drives Right clicking a network attached device icon displays a menu with the following options Open Dashboard Properties Shut Down e Open To display the device listing in your computer s file management utility e Dashboard To display the Web interface for configuring the device e Map display the Windows Map Network Drive dialog e Create Shortcut To add a shortcut to the device to your desktop display e Alerts To display the WD SmartWare WD Alerts reports e Properties display the Device Details and Troubleshooting information for the device e Shut Down To ready and shut down the device not available for My Net N600 N750 N900 and N900 Central routers Right clicking the Dropbox folder icon displays a link to the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 21 MY PASSPORT ULTRA USER MANUAL Table 1 Home Tab Functional Description Continued Display Component Backup target device selector
87. up source device clicking the Enable Backup button backs all of them up to the selected backup target device Or you can select specific files folders or categories of files to back up After performing a backup the WD SmartWare software protects your files by backing up any e New file that is created on or copied to the selected backup source device e Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just leave the backup source and target devices connected to your computer Note Backup protection is automatic for as long as the backup source and target devices are connected to your computer Then whenever you disconnect and reconnect either device the WD SmartWare software rescans the backup source device for new or changed files and resumes automatic backup protection Backing Up Files l In the Backup Source area of the Home screen select the device that has the files you want to back up a Use the backup source selector to specify whether you want to back up files from a local hard drive or from a remote Dropbox folder e default the computer option is selected and the computer icon signifies that the backup source device will be either an internal hard drive or drive partition or a local direct attached external hard drive BACKING UP FILES 31 MY PASSPORT ULTRA USER MANUAL e Selecting the Dropbox opt
88. wdc com contact Provide links to display the main Learning Center help topics e Overview e Backup e Retrieve e Manage amp Customize Uses your Web browser to connect to the user manual page for WD SmartWare manuals at http www wdc com wdproducts wdsmartware um asp There you can select and open the online version of the user manual for your WD device Continued WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 29 MY PASSPORT ULTRA USER MANUAL Table 5 Help Tab Functional Description Continued Display Component Description Support link Uses your Web browser to connect to the WD Service amp Support Home page at http support wdc com WD Store link Uses your Web browser to connect to the WD online store at http store westerndigital com store wdus WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW 30 MY PASSPORT ULTRA USER MANUAL Backing Up Files This chapter includes the following topics How the Backup Function Works Backing Up Files How the Backup Function Works The WD SmartWare software automatically backs up all your important files to the selected backup target device music movies photos documents email and other files Continuous backup instantly makes a second copy whenever you add or change a file on the selected backup source device Scheduled backups run on the days and times you select After the WD SmartWare software categorizes the different types of files on the selected back
89. x to signify whether you want the WD Security software to remember your new password for the selected drive on this computer 9 Click Update Security Settings 10 Click OK to close the Security has been enabled message LOCKING AND UNLOCKING THE DRIVE 49 MY PASSPORT ULTRA USER MANUAL CAUTION After changing a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you changed your password Turning Off the Drive Lock Feature 1 Open the Change Security dialog by clicking either e The WD Security desktop shortcut icon if you created one when you installed the application e Start gt All Programs gt Western Digital gt WD Apps gt WD Security 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to remove password protection from 3 Type your password in the Password box Select the Remove security option 5 Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 50 MY PASSPORT ULTRA USER MANUAL Managing and Customizing the Drive This chapter includes the following
90. y Passport Ultra Drive ABOUT YOUR WD DRIVE 3 MY PASSPORT ULTRA USER MANUAL Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward compatible with USB 2 0 Connection to a USB 2 0 port transfers data at the port speed up to 480 Mb s Registering Your Drive Always register your My Passport Ultra drive to get the latest updates and special offers You can easily register your drive using the WD Drive Utilities software as described in Registering the Drive on page 53 Another way is to register online at http register wdc com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage drives Always observe the following precautions when unpacking and installing your external storage product e o not drop or jolt the drive e Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT ULTRA USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities WD Security and WD SmartWare software on your computer It i
91. you want to retrieve files from b Click Next to display the Select a destination for retrieved files dialog C Proceed to step 4 The Select a volume to retrieve from dialog with nothing listed in the Backed Up Volumes selection box Backed Up Volumes Original Computer Original Volume You cannot retrieve files from a device that does not have a backup volume Click the Home tab and return to step 2 on page 39 to select the device that has the files you want to retrieve 4 On the Select a destination for retrieved files dialog IF you want to copy your retrieved files to THEN select the option Their original locations on the To the Original Places selected retrieve destination backup source device Note The To the Original Places option is not available if you selected a backup volume from a different backup source device or a remote Dropbox folder at step 3 on page 40 RETRIEVING FILES 41 MY PASSPORT ULTRA USER MANUAL IF you want to copy your retrieved files to THEN select the option A retrieved content folder To a Retrieved Content Folder The default folder is Retrieved Contents in the My Documents folder for your user name If you want to specify a different folder a Click Browse and use the browse function to identify the new folder b Click Apply 5 Click Next to display the Select content to retrieve dialog IF you want to retrieve from the selected

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