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Lenovo ThinkCentre M93z

1. ae oH _ i n A m wi i i ile BS R i Li7P Pe PPA oer JE DR cy oun ES i Figure 2 Rear connector locations Optical drive optional EJ VGA in connector E PS 2 mouse connector optional USB 3 0 connectors USB ports 3 to 6 EJ PS 2 keyboard connector optional ExpressCard slot optional E Serial port optional Card reader slot optional charging i Security lock slot Headset connector also known as combo audio jack Ethernet connector Microphone connector EJ DisplayPort out connector USB 3 0 connector USB port 1 Chapter 1 Product overview 13 Notes e The headset connector REJ supports a microphone integrated headset and does not support a conventional microphone e By default the USB 3 0 connector EEJ enables you to charge some mobile digital devices and smartphones when your computer is in sleep mode in hibernation mode or turned off The card reader slot is for 11 in 1 card readers supporting the following cards e Extreme Digital x D Picture Card type H e Extreme Digital x D Picture Card type M e Memory Stick MS e MS PRO e MultiMediaCard MMC e MultiMediaCard mobile MMC mobile e MultiMediaCard plus MMC plus e Reduced Size MultiMediaCard RS MMC e Secure Digital SD card e Secure Digital eXtended Capacity SDXC card e Secure Digital High Capacity SDHC card Connector Displa
2. O GD Figure 13 Removing the monitor stand lock 6 If needed open the cable manager and route the cables connected to the computer through the cable manager to keep your workspace neat What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Removing the computer cover Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to remove the computer cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To remove the computer cover do the following 1 Remove any media from the drives and turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 38 ThinkCentre M93z User Guide 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 10 and Locating connectors on the rear of your computer on page 13 4 Remove any locking device that secures the computer cover such as an a Kensington style cable lock See Attaching a Kensington style cable lock on page 32 5
3. Figure 10 Kensington style cable lock Using passwords You can set a variety of passwords through the Microsoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available e Power On Password When a Power On Password is set you are prompted to type a valid password each time the computer is turned on The computer cannot be used until the valid password is typed in For more information see Power On Password on page 78 e Hard Disk Password Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive When a Hard Disk Password is set you are prompted to type a valid password each time you try to access the hard disk drive For more information see Hard Disk Password on page 78 32 ThinkCentre M93z User Guide e Administrator Password Setting an Administrator Password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password For more information see Administrator Password on page 78 You do not have to set any passwords to use your computer However using passwords improves computing security Window
4. Using your computer in monitor mode Your computer can work in either computer mode or monitor mode This section provides instructions on how to use your computer in monitor mode To use your computer in monitor mode you need to have a second computer Connect one end of the VGA cable to the VGA in connector on the rear of your computer and connect the other end to the VGA connector on the second computer Use the monitor computer mode switch on the right side of your computer to switch your computer between computer mode and monitor mode The following table introduces the buttons that you can use when your computer is working in monitor mode poten name O Function description El Press and hold this button for at least three seconds OSD menu to display the OSD menu 5 Cancel an operation or exit the OSD menu Cancel Exit E Switch your computer between computer mode and monitor mode Monitor computer mode switch Accessing the On Screen Display OSD You can access the OSD in both computer mode and monitor mode To access the OSD press and hold the OSD enter button for at least three seconds The following table shows each icon on the OSD main menu i Using the OSD menu The following section introduces the icons that you can use in OSD Chapter 1 Product overview 11 e Brightness Contrast amp 3 Brightness Adjusts the overall screen brightness in monitor mode only Contrasti Adjusts the diffe
5. e On the Windows 8 operating system move your cursor to the top right or bottom right corner of the screen to display the charms Then click Settings gt Help Accessing Control Panel on the Windows 8 operating system On the Windows operating system you can view and change computer settings through Control Panel To access Control Panel on the Windows 8 operating system do one of the following e From the desktop 1 Move the cursor to the top right or bottom right corner of the screen to display the charms 2 Click Settings 3 Click Control Panel e From the Start screen 1 Move the cursor to the top right or bottom right corner of the screen to display the charms 2 Click Search 3 On the Apps screen scroll to the right side and click Control Panel in the Windows System section Copyright Lenovo 2013 21 Using the keyboard Depending on your model your computer comes with either a standard keyboard or a fingerprint reader keyboard The Microsoft Windows shortcut keys are provided on both keyboard types This section provides information about the following topics e Using Windows shortcut keys on page 22 e Using the blue ThinkVantage button on page 22 e Using a fingerprint reader on page 22 Using Windows shortcut keys Both the standard keyboard and the fingerprint reader keyboard provide three keys you can use with your Microsoft Windows operating system e The two Windows logo keys are lo
6. Replacement power cords on page 30 Voltage selection switch Some computers are equipped with a voltage selection switch located near the power cord connection point on the computer and some computers do not have a voltage selection switch Before you install your computer or relocate your computer to another country or region you must be certain that you have matched your computer to the voltage available at your electrical outlet CAUTION You must know the voltage of the electrical connection outlet where your computer will be connected If you do not know the voltage contact your local electric company or refer to official Web sites or other literature for travelers to the country or region where you are located If your computer has a voltage selection switch you must set the switch to match the voltage available at your electrical outlet Setting the voltage selection switch incorrectly will cause the computer to malfunction and might cause permanent damage to the computer Do not connect the computer to an electrical outlet until you have verified that the voltage selection switch setting matches the voltage available at the electrical outlets If your computer does not have a voltage selection switch inspect the voltage rating label on the bottom of the computer and note the following e If the voltage rating label shows a range of either 100 127 V or 200 240 V you must ensure that the voltage provided at the el
7. This section provides instructions on how to reinstall preinstalled applications To reinstall the selected applications preinstalled on your Lenovo computer do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the apps folder Within the apps folder there are several subfolders named for various applications installed in your computer 4 Open the appropriate application subfolder 5 In the application subfolder look for a SETUP EXE file or other appropriate EXE files for setup Double click the file and follow the instructions on the screen to complete the installation Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the DRIVERS folder Within the DRIVERS folder there are several subfolders named for various devices installed in your computer such as AUDIO or VIDEO 4 Open the appropriate device subfolder 5 Do one of the following e Inthe device subfolder look for a SETUP exe file Double click the file and follow the instructions on the screen to complete the install
8. Lenovo Companion Through the Lenovo Companion program you can get the information about the accessories for your computer view blogs and articles about your computer and check for other recommended programs Lenovo QuickLaunch The Lenovo QuickLaunch program provides you with quick access to programs installed on your computer including Lenovo programs Microsoft programs and other third party programs Lenovo QuickSnip The Lenovo QuickSnip program provides you with a quick and easy way to capture and share your experience It enables you to grab a screenshot snip and save the screenshot and use it in other applications Lenovo Settings Use the Lenovo Settings program to enhance your computing experience by turning your computer into a portable hotspot configuring camera and audio settings optimizing your power plan settings and creating and managing multiple network profiles Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance Lenovo Support The Lenovo Support program enables you to register your computer with Lenovo check the computer health condition and battery status download and view user manuals for your computer get the warranty information of your computer and explore help and support in
9. DisplayPort out connector 14 documentation using 110 drivers device 68 Copyright Lenovo 2013 E environment operating 5 Ethernet 2 Ethernet connector 14 exiting Setup Utility 82 expansion 3 ExpressCard replacing 59 external options installing 35 F failure recovering from POST BIOS 84 features 1 flashing the BIOS 83 frame foot removing 39 front connectors controls indicators 10 G getting help 109 information 109 service 109 GPU heat sin and fan replacing 60 H hard disk drive replacing 42 Headset connector combo audio jack 14 heat sink replacing 46 help and service 110 getting 109 Help and Support 109 important safety information v information getting 109 important safety v resources 109 safety 109 warranty 109 Input Output I O features 3 installing options memory module 41 integrated camera replacing 54 internal drives 1 129 internal speakers replacing 51 K Kensington style cable lock 32 keyboard replacing 66 keyboard connector 14 L Lenovo Solution Center 108 Lenovo ThinkVantage Tools 109 Lenovo Welcome 109 locating components 15 media creating and using recovery media 69 memory module installing replacing 41 system board 41 Microphone connector 14 microprocessor replacing 48 monitor stand removing 36 mouse replacing 63 mouse connector 14 N notices 113 O operations backup and recovery 70 optical drive replacing 44
10. Locating components on page 15 Remove the three screws J that secure the converter board to the chassis and disconnect the cables Then lift the converter board off the chassis on fk Ww Figure 24 Removing the converter board 7 Connect the cables to the new converter board and align the three screw holes in the new converter board with those in the chassis 8 Install the three screws to secure the new converter board to the chassis 9 Reinstall the optical drive See Replacing the optical drive on page 44 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the heat sink Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the heat sink CAUTION The heat sink might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover 46 ThinkCentre M93z User Guide To replace the heat sink do the following 1 2 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean
11. Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 6 Remove the frame stand See Installing the monitor stand on page 36 7 Press the two cover release buttons on the computer cover as shown slide the computer cover toward the top of the computer and then lift the computer cover up to remove it from the chassis SS Figure 14 Removing the computer cover What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Removing and reinstalling the frame foot Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to remove and reinstall the frame foot Note The frame foot is available only in some models To remove and reinstall the frame foot do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cove
12. gt All Programs gt Lenovo ThinkVantage Tools and double click Enhanced Backup and Restore b Follow the instructions on the screen c When the installation process completes the Enhanced Backup and Restore icon is activated 2 There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes e Restore the product preinstalled on your computer e Reinstall the product e Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard disk drive to the factory default state Recovery media are useful if you transfer the computer to another area sell the computer recycle the computer or put the computer in an operational state after all other methods of recovery have failed As a precautionary measure it is important to create recovery media as early as possible Note The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created The recovery media might contain a boot medium and a data medium Your Microsoft Windows license permits you to create only one data medium so it is important that you store the recovery media in a safe place after you have made them C
13. 3 Component locations on page 15 shows the locations of the various components in your computer To remove the computer cover see Removing the computer cover on page 38 Figure 3 Component locations FQ Touch panel control board optional Rear PS 2 connectors and serial port assembly optional Memory modules Hard disk drive E Heat sink and fan assembly for Graphics E Converter board Processing Unit GPU optional Ei Card reader optional E Liquid Crystal Display LCD bracket ExpressCard optional EJ LCD panel Chapter 1 Product overview 15 EEJ Touch panel contro board optional E Optical drive optional EH Frame foot optional HJ Video Electronics Standards Association VESA mount bracket FER Internal speaker Integrated camera with microphone optional mSATA solid state drive also can support mini ER Light sensor optional PCI Express x1 card function with limitation Locating parts on the system board Figure 4 System board part locations on page 16 shows the locations of the parts on the system board 1 A EI a e yi aN Eg A qa E pa 10 22 g BI E i Eq EE A moo a e Figur
14. 32 Installing the thermal sensor 9 Connect the thermal sensor cable to the system board See Locating parts on the system board on page 16 10 Align the screw holes in the VESA mount bracket with those in the chassis and then install the screws to secure the VESA mount bracket to the chassis What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the integrated camera Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v 54 ThinkCentre M93z User Guide This section provides instructions on how to replace the integrated camera Note The integrated camera is available only in some models To replace the integrated camera do the following 1 2 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 38 Locate the integrated camera See Locating components on page 15 Note th
15. Lenovo QuickLaunch e Lenovo QuickSnip e Lenovo Settings e Lenovo Solution Center e Lenovo Support e Password Manager e System Update An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo programs Note Depending on your computer model some of the programs might not be available Chapter 1 Product overview 7 Communications Utility The Communications Utility program provides a central location for integrated camera and microphone settings It controls advanced settings for the integrated microphone and camera to optimize Web conferencing and Voice over IP VOIP experience Fingerprint Software The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power on password hard disk password and Windows password As a result fingerprint authentication can replace passwords and enable simple and secure user access A fingerprint reader keyboard is available with select computers or can be purchased for computers that support this option Lenovo Cloud Storage The Lenovo Cloud Storage program is a cloud storage solution that enables you to store your files such as documents and pictures on a server You can access the stored files through the Internet from different devices such as personal computers smart phones or tablets For more information about the Lenovo Cloud Storage program go to http www lenovo com cloud
16. Machine type and model e Serial numbers of your hardware products e Description of the problem e Exact wording of any error messages e Hardware and software configuration information Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In some countries fees and restrictions might apply at the time of service To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available go to http www lenovo com support click Product amp Service Warranty and follow the instructions on the screen For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product refer to the Microsoft Product Suppor
17. See Replacing the heat sink on page 46 Note Place the heat sink on its side so that the thermal grease on the bottom of it does not get in contact with anything 48 ThinkCentre M93z User Guide 6 Lift the small handle Jj and open the retainer J to access the microprocessor E Figure 26 Accessing the microprocessor 7 Lift the microprocessor straight up and out of the microprocessor socket Figure 27 Removing the microprocessor Chapter 5 Installing or replacing hardware 49 Notes e Your microprocessor and socket might look different from the one illustrated e Note the orientation of the microprocessor in the socket You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches J on the microprocessor This is important when installing the new microprocessor on the system board e Touch only the edges of the microprocessor Do not touch the gold contacts on the bottom e Do not drop anything onto the microprocessor socket while it is exposed The socket pins must be kept as clean as possible 8 Ensure that the small handle is in the raised position and the microprocessor retainer is fully open 9 Remove the protective cover that protects the gold contacts of the new microprocessor 10 Hold the new microprocessor by its sides and align the small triangle on one corner of the new microprocessor with the corresponding small triangle on one corner of th
18. Settings Then click the Monitor tab and select a new refresh rate On the Windows 8 operating system open Control Panel and click Hardware and Sound gt Adjust screen resolution gt Advanced Settings Then click the Monitor tab and select a new refresh rate e See your operating system documentation or help for further information on monitor settings If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 109 for details The image is discolored Symptom The image is discolored Action The monitor might be affected by interference from nearby equipment Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors might be causing the problem Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor If this does not correct the problem do the following 1 Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 109 for details Networking problems The following are the most common networking problems Select your networking p
19. The restore process begins 4 Follow the instructions on the screen to complete the operation Note After restoring your computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 74 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the Rescue and Recovery program stores the backup e Ina protected area of your hard disk drive e On the secondary hard disk drive if a secondary hard disk drive is installed in your computer e On an attached external USB hard disk drive e On a network drive e On recordable discs a recordable optical drive is required for this option After you have backed up the contents of the hard disk drive you can restore the complete contents of the hard disk drive restore selected files only or restore the Windows operating system and applications only while keeping the other data on your hard disk drive Performing a backup operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system do the following 70 ThinkCentre M93z User Guide 1 From the Windows desk
20. apparent reason Symptom The adapter stops working for no apparent reason Chapter 10 Troubleshooting and diagnostics 101 Action The network driver files may be corrupt or missing Update the driver by referring to the Solution description for the procedure to make sure that the correct device driver is installed The Wake on LAN feature is not working Symptom The Wake on LAN WOL feature is not working Actions e Make sure that WOL is enabled in the BIOS Setup Utility program e f it is check with your LAN administrator for the necessary settings If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Symptom If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur Actions e Use Category 5 wiring and make sure that the network cable is securely connected e Connect to a 1000 BASE T hub switch not 1000 BASE X If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Symptom If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Actions e Try another cable e Make sure that the link partner is set to auto negotiate e Make sure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Symptom You cannot connect using the b
21. close the Sound window a A WwW N Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information Select your symptom from the following list e An option that was just installed does not work on page 103 e An option that previously worked does not work now on page 103 An option that was just installed does not work Symptom An option that was just installed does not work Action Verify that e The option is designed for your computer e You followed the installation instructions supplied with the option and the installation instructions provided with your computer and all option files such as device drivers if required are installed correctly e You have not loosened other installed options or cables e Ifthe option is an adapter you have provided enough hardware resources for the adapter to function correctly See the documentation supplied with the adapter as well as the documentation for any other installed adapters to determine the resources required for each adapter If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 An option that previously worked does not work now Symptom An option that previously worked does not work now Actions e Verify that all option hardware and cable conn
22. computer the keyboard may have an integrated fingerprint reader By enrolling your fingerprint and associating it with a Power on Password a Hard Disk Password or both passwords beforehand you can start the computer log on to the system and enter the Setup Utility program by swiping your finger over the reader without typing a password Thus fingerprint authentication can replace passwords and enable simple and secure user access Startup sequence control For more information see Selecting or changing the startup device sequence on page 80 Startup without keyboard or mouse Your computer is able to log in to the operating system without keyboard or mouse connected Trusted Platform Module TPM Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer Copyright Lenovo 2013 31 Attaching a Kensington style cable lock You can use a Kensington style cable lock to secure your computer to a desk table or other non permanent fixture The cable lock attaches to the security lock slot at the rear of your computer and is operated with a key or combination depending on the type selected The cable lock also locks the buttons used to open the computer cover This is the same type of lock used with many notebook computers You can order such a cable lock directly from Lenovo by searching for Kensington at http www lenovo com support
23. drives Back up your entire hard disk drive on a regular basis Keep your computer software up to date See Keeping your computer current on page 85 for more information Keep a log book Entries might include major software or hardware changes device driver updates intermittent problems and what you did to resolve them and any minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware change in software or some other action that might have taken place Create Product Recovery discs See Creating and using recovery media on page 69 for more information about using Product Recovery discs to restore the hard disk drive to the factory default settings ThinkCentre M93z User Guide e Create rescue media See Creating and using a rescue medium on page 72 for more information about using a Rescue medium such as a CD or DVD to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive Moving your computer Take the following precautions before moving your computer 1 Back up all files and data from the hard disk drive There are a variety of backup programs available commercially Your operating system also might have a backup program that you can use Lenovo provides the Rescue and Recovery program to help you back up and restore data See Perfor
24. in location Note You might have to purchase a subscription to activate the Computrace Agent software Cover presence switch also called intrusion switch The cover presence switch prevents your computer from logging in to the operating system when the computer cover is not properly installed or closed To enable the cover presence switch connector on the system board to the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 2 Set the Administrator Password See Setting changing and deleting a password on page 78 3 From the Security submenu select Chassis Intrusion Detection gt Enabled The cover presence switch connector on the system board is enabled When the cover presence switch detects that your computer cover is not properly installed or closed when you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 67 2 Press F1 to enter the Setup Utility program Then press F10 to save and exit the Setup Utility program The error message will not be displayed again Ability to enable and disable devices and USB connectors For more information see Enabling or disabling a device on page 79 Integrated fingerprint reader available on some models Depending on the models of your
25. port problems Use this information to troubleshoot the serial port and devices attached to the serial port Symptom Serial port cannot be accessed Actions e Make sure the serial cable is securely connected to the serial port on the computer and to the serial device If the serial device has its own power cord make sure it is attached to a properly grounded electrical outlet e lf the serial device has its own On Off switch make sure it is in the On position e If the serial device has an Online switch make sure it is in the Online position e lf the serial device is a printer make sure paper is loaded correctly e Verify that any software supplied with the serial device is correctly installed Refer to the documentation for the serial device option e Make sure that the serial port adapter if you added one is properly installed and firmly seated If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 Software problems Select your symptom from the following list e When using a sort feature dates do not sort in the correct order on page 106 e Software does not work as expected on page 106 When using a sort feature dates do not sort in the correct order Symptom When using a sort feature dates do not sort in the correct order Action Some software developed before the year 200
26. problem is caused by hardware under warranty trained service personnel are available to provide the applicable level of service e Engineering Change management There might be changes that are required after a product has been sold Lenovo or your reseller will make selected Engineering Changes ECs that apply to your hardware available These items are not covered by the warranty 110 ThinkCentre M93z User Guide Replacement or use of parts not manufactured for or by Lenovo or non warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes modifications or upgrades to device drivers Installation and maintenance of network operating systems NOS Installation and maintenance of application programs Refer to the Safety Warranty and Setup Guide that comes with your computer for information about your warranty type and duration You must retain your proof of purchase to obtain warranty service For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note Phone numbers are subject to change without notice If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative If possible be at your computer when you call Have the following information available e
27. recycling Lenovo products go to http www lenovo com recycling Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e waste regulations for example European Directive 2002 96 EC India E Waste Management amp Handling Rules 2011 Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment WEEE These regulations determine the framework for the return and recycling of used appliances as applicable within each geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collective systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resourc
28. return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU or will come a few days after the CRU arrives Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at http www lenovo com support Installation instructions are provided in readme files with the device driver files 68 ThinkCentre M93z User Guide Chapter 6 Recovery information This chapter provides information about the recovery solutions provided by Lenovo e Recovery information for the Windows 7 operating system on page 69 e Recovery information for the Windows 8 operating system on page 75 Recovery information for the Windows 7 operating system This section contains the following topics e Creating and using recovery media e Performing backup and recovery operations e Using the Rescue and Recovery workspace e Creating and using a rescue medium e Installing or reinstalling device drivers e Solving recovery problems Notes 1 The recovery information in this chapter only applies to the computers that have the Rescue and Recovery program or the Product Recovery program installed If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you need to install the Rescue and Recovery program manually before enabling its features To install the Rescue and Recovery program do the following a Click Start
29. settings gt General 2 In the Advanced startup section click Restart now gt Troubleshoot gt Advanced options 3 Restart your computer following the instructions on the screen For more details about the recovery solutions provided on computers preinstalled with the Windows 8 operating system refer to the help information system of the Windows 8 operating system Chapter 6 Recovery information 75 76 ThinkCentre M93z User Guide Chapter 7 Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer regardless of which operating system you are using However the operating system settings might override any similar settings in the Setup Utility program Starting the Setup Utility program To start the Setup Utility program do the following 1 Make sure your computer is turned off 2 Repeatedly press and release the F1 key when turning on the computer When you hear multiple beeps or see a logo screen release the F1 key Note If a Power On Password or an Administrator Password has been set the Setup Utility program menu will not be displayed until you type the correct password For more information see Using passwords on page 77 When the POST detects that the hard disk drive has been removed from your computer or the memory module size has decreased an error message will be displayed when you start the computer and you will be prompted to d
30. sure it is in the On position If the USB device has an Online switch make sure it is in the Online position If the USB device is a printer make sure paper is loaded correctly Make sure any device drivers or other software supplied with the USB device is correctly installed Refer to the documentation for the USB device Reset the device by detaching and reattaching the USB connector If these actions do not correct the problem run the Lenovo Solution Center program to test the USB connector If the USB device came with its own diagnostics run those diagnostics against the USB device If you need technical assistance see Chapter 11 Getting information help and service on page 109 Chapter 10 Troubleshooting and diagnostics 107 Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information collection security status and support information along with hints and tips for maximum system performance Notes e The Lenovo Solution Center program can be downloaded from http www lenovo com diags e f you are using other Windows operating system rather than Windows 7 and Windows 8 go to http www lenovo com diags for the latest information on diagnostics for your computer To run the Lenovo Solution Center program see Lenovo programs on page 6 For additional information refer to the Lenovo Solution Center help
31. system Note If you are unable to isolate and repair the problem yourself after running the program save and print the log files You will need the log files when you speak to a Lenovo technical support representative 108 ThinkCentre M93z User Guide Chapter 11 Getting information help and service This chapter contains information about help service and technical assistance for products manufactured by Lenovo Information resources You can use the information in this section to access useful resources relating to your computing needs Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely To access the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer Help and Support The Windows Help and Support information system guides you to various help and support information from Lenovo and Microsoft such as updating drivers accessing programs and accessing user manuals To access the Windows Help and Support information system do one of the following e On the Windows 7 operating system click Start gt Help and Support e On the Window
32. the computer components Frequently asked questions The following are a few tips that will help you optimize the use of your computer Can I get my user guide in another language The user guide is available in various languages on the Lenovo Support Web site at http www lenovo com ThinkCentreUserGuides Where are my recovery discs Lenovo provides a program that enables you to create recovery discs For details about creating recovery discs see Creating recovery media on page 70 Additionally in case of a hard disk failure you can order Product Recovery discs from the Lenovo Customer Support Center For information about contacting the Customer Support Center see Chapter 11 Getting information help and service on page 109 Before using the Product Recovery discs refer to the documentation that comes with the discs Attention A Product Recovery disc package might contain multiple discs Make sure you have all of the discs ready before starting the recovery process During the recovery process you might be prompted to change discs Where can find help about the Windows operating system The Windows Help and Support information system provides you with detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system do one of the following e On the Windows 7 operating system click Start gt Help and Support
33. the system board Figure 38 Removing the ExpressCard 6 Connect the new ExpressCard to the ExpressCard connector on the system board Align the screw holes in the new ExpressCard with the corresponding holes in the system board and then install the four screws to secure the new ExpressCard to the system board What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the heat sink and fan assembly for GPU Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the heat sink and fan assembly for GPU Note The heat sink and fan assembly for GPU is available only in models installed with the GPU 60 ThinkCentre M93z User Guide CAUTION The heat sink and fan assembly for GPU might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the heat sink and fan assembly for GPU do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk o
34. to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on page 77 To reinstall the computer cover and reconnect cables to your computer do the following 1 Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer See Locating components on page 15 for the locations of various components in your computer 2 Ensure that the cables are routed correctly before reinstalling the computer cover Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover Chapter 5 Installing or replacing hardware 67 3 Align the four plastic tabs on the top of the computer cover with the corresponding tabs in the front bezel Then pivot the computer cover downward until it snaps into position Figure 44 Installing the computer cover 4 If there is a Kensington style cable lock available lock the computer See Attaching a Kensington style cable lock on page 32 5 If there is a frame stand reinstall it See Installing the monitor stand on page 36 6 Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 13 7 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 77 Note In most areas of the world Lenovo requires the
35. towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 38 Locate the heat sink See Locating components on page 15 Follow the following sequence to remove the four screws that secure the heat sink to the system board a Partially remove screw fy then fully remove screw and then fully remove screw F b Partially remove screw then fully remove screw E and then fully remove screw E Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink Figure 25 Removing the heat sink Remove the failing heat sink off the system board Notes e You might have to gently twist the heat sink to free it from the microprocessor e Do not touch the thermal grease while handling the heat sink Position the new heat sink on the system board so that the four screws are aligned with the corresponding holes in the system board Follow the following sequence to install the four screws to secure the heat sink as shown in Figure 25 Removing the heat sink on page 47 a Partially tighten screw ff then fully tighten screw and then fully tighten screw E b Partially tighten scr
36. 0 used only the last two digits of a year to sort dates always assuming the first two digits were 19 Consequently these programs sort dates out of order Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web Software does not work as expected Symptom Software does not work as expected 106 ThinkCentre M93z User Guide Actions Most software programs have built in help systems that provide instructions for most tasks If you are having difficulty performing a specific task within a software program refer to the help system for that program Help systems are typically accessible from a menu or button in the program and frequently from the F1 key If you are having difficulty with the Windows operating system or one of its components refer to the Windows help system It is accessible from the Windows Start menu To determine if problems are caused by newly installed software verify that Your computer has the minimum memory requirements needed to use the software See the information supplied with the software to verify memory requirements If you just installed an adapter or memory you might have a memory address conflict The software is designed to operate on your computer Other software works on your computer The software you are using works correctly on another computer If you received any error messages while u
37. 2 key 3 Select the desired startup device and press Enter The computer will start up from the device you selected Note Selecting a startup device from the Please select boot device window does not permanently change the startup sequence Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 2 From the Setup Utility program main menu select Startup 3 Select the devices for the Primary Startup Sequence the Automatic Startup Sequence and the Error Startup Sequence Read the information displayed on the right side of the screen 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 82 Enabling ErP compliance mode You can enable the energy related products directive ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode To enable ErP compliance mode in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 2 From the Setup Utility program main menu select Power gt Enhanced Power Saving Mode and press Enter Select Enabled and press Enter From the Power menu select Automatic Power On and pres
38. 20 ThinkCentre M93z User Guide Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment go to http www lenovo com recycling Appendix C WEEE and recycling information 121 122 ThinkCentre M93z User Guide Appendix D Restriction of Hazardous Substances D
39. 82 ThinkCentre M93z User Guide Chapter 8 Updating system programs This chapter provides information about updating the POST and BIOS and how to recover from a POST and BIOS update failure Using system programs System programs are the basic layer of software built into your computer System programs include the POST the BIOS and the Setup Utility program The POST is a set of tests and procedures that are performed each time you turn on your computer The BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute You can use the Setup Utility program to view or change the configuration settings of your computer See Chapter 7 Using the Setup Utility program on page 77 for detailed information Your computer system board has a module called electrically erasable programmable read only memory EEPROM also referred to as flash memory You can easily update the POST the BIOS and the Setup Utility program by starting your computer with a system program update disc or running a special update program from your operating system Lenovo might make changes and enhancements to the POST and BIOS When updates are released they are available as downloadable files on the Lenovo Web site at http Awww lenovo com Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files For most models you
40. 87 for further information Copyright Lenovo 2013 91 symptom Co The operating system does not Verify that stan e The startup sequence includes the device where the operating system resides Usually the operating system is on the hard disk drive For more information see Selecting a startup device on page 80 The computer beeps multiple Verify that no keys are stuck times before the operating system starts Troubleshooting procedure Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer 1 Verify that the cables for all attached devices are connected correctly and securely 2 Verify that all attached devices that require ac power are connected to properly grounded functioning electrical outlets 3 Verify that all attached devices are enabled in the BIOS settings of your computer For more information about accessing and changing the BIOS settings refer to your Chapter 7 Using the Setup Utility program on page 77 4 Go to the Troubleshooting on page 92 and follow the instructions for the type of problem you are experiencing If the Troubleshooting information does not help you resolve a problem continue with the next step 5 Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem Before restoring a previous configuration capture your current configuration in cas
41. Appendix D Restriction of Hazardous Substances Directive RoHS European Union RoHS China RoHS Turkish RoHS Ukraine RoHS India RoHS Appendix E China Energy Label Appendix F ENERGY STAR model information Index 120 120 120 123 123 123 123 124 124 125 127 129 iv ThinkCentre M93z User Guide Important safety information CAUTION Before using this manual be sure to read and understand all the related safety information for this product Refer to the information in this section and the safety information in the Safety Warranty and Setup Guide that you received with this product Reading and understanding this safety information reduces the risk of personal injury and damage to your product If you no longer have a copy of the Safety Warranty and Setup Guide you can obtain a Portable Document Format PDF version from the Lenovo Support Web site at http www lenovo com support The Lenovo Support Web site also provides the Safety Warranty and Setup Guide and this User Guide in additional languages Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer inst
42. CeANELTUETH CORBA IUAYPTLEV AY RBI MERLE MENS BEBSSIERCTCEPHVET BURSA BIC HED TIEL URW RUELTREW VCCI B Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase FADES 20A AT OMBICMS SSR ETRE SAREMA JISC 61000 3 2 Am Lenovo product service information for Taiwan AX Lenovo ERRBBAUT far A BIR A BS a BAL EREESRERCKTAB 2 RAS O800 000 702 Keyboard and mouse compliance statement for Taiwan AE fn BAT AB eH Fd A PS 2RUSB AN 2 BE BI BS E EurAsian Compliance Mark EAL Additional regulatory information For additional regulatory information refer to the Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentation go to http www lenovo com support and click User Guides amp Manuals Appendix B Regulatory information 117 118 ThinkCentre M93z User Guide Appendix C WEEE and recycling information Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information on
43. Chapter 11 Getting information help and service on page 109 DVD problems Select your symptom from the following list e Black screen instead of DVD video on page 95 e DVD movie will not play on page 96 e No audio or intermittent audio while playing DVD movie on page 96 e Playback is very slow or choppy on page 96 e Invalid disc or no disc found message on page 96 Black screen instead of DVD video Symptom Black screen instead of DVD video Chapter 10 Troubleshooting and diagnostics 95 Actions e Restart the DVD player program e Close any open files turn off the computer and then restart the computer e Try a lower screen resolution or color depth If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 DVD movie will not play Symptom DVD movie will not play Actions e Make sure that the disc surface is clean and not scratched e Check the disc or package for regional coding You might need to purchase a disc with coding for the region where you are using your computer If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 No audio or intermittent audio while playing DVD movie Symptom No audio or intermittent a
44. Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working these buttons might have been disabled or have not been assigned to a function Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons To open the Enhanced Performance Customization Keyboard program do one of the following On the Windows 7 operating system do the following 1 Click Start gt Control Panel 2 Click Hardware and Sound 3 Click Devices and Printers 4 Double click USB Enhanced Performance Keyboard The USB Enhanced Performance Keyboard Customization program starts On the Windows 8 operating system do the following 1 Open Control Panel 2 Click Hardware and Sound Chapter 10 Troubleshooting and diagnostics 97 3 Click Devices and Printers 4 Double click USB Enhanced Performance Keyboard The USB Enhanced Performance Keyboard Customization program starts If these actions do not correct the problem have the computer and keyboard serviced See Chapter 11 Getting information help and service on page 109 for details The mouse or pointing device does not work Symptom The mouse or pointing device does not work Actions e Verify that the mouse or pointing device cable is securely attached to the correct connector on the computer Depending on the type of mouse you have the mouse cable will c
45. HRE FAB RR SE REA A PRRA SH EAER ERAS mo HRMAP MRA RMA mo BRAM EW SSIES BA Be ini Wl http www energylabel gov cn Copyright Lenovo 2013 125 126 ThinkCentre M93z User Guide Appendix F ENERGY STAR model information ENERGY STAR ENERGY STAR is a joint program of the U S Environmental Protection Agency and the U S Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation Some models of the following machine types have been designed and tested to conform to the ENERGY STAR program requirement for computers at the time of manufacture 10AC 10AD 10AE and 10AF For more information about ENERGY STAR ratings for Lenovo computers go to http www lenovo com By using ENERGY STAR compliant products and taking advantage of the power management features of your computer you reduce the consumption of electricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effect when your computer has been inactive for a specified dura
46. If you need technical assistance see Chapter 11 Getting information help and service on page 109 The image appears to be flickering Symptom The image appears to be flickering Chapter 10 Troubleshooting and diagnostics 99 Actions e The monitor might be operating in a low refresh rate display mode Set the monitor to the highest noninterlaced refresh rate supported by your monitor and the video controller in your computer Attention Using a resolution or refresh rate that is not supported by your monitor might damage it Check the documentation that comes with your monitor to verify the supported refresh rates e The monitor might be affected by interference from nearby equipment Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors might be causing the problem Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor If this does not correct the problem do the following 1 Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor e You can reset the refresh rate through your operating system Control Panel On the Windows 7 operating system click Start gt Control Panel gt Hardware and Sound gt Adjust screen resolution gt Advanced
47. Note If a program icon in the Lenovo ThinkVantage Tools program navigation window is dimmed it indicates that you need to install the program manually To install the program manually double click the program icon Then follow the instructions on the screen When the installation process completes the program icon will be activated Table 1 Programs in the Lenovo ThinkVantage Tools program Communications Utility Lenovo Solution Center Note Depending on your computer model some of the programs might not be available Accessing Lenovo programs from Control Panel To access Lenovo programs from Control Panel click Start gt Control Panel Then depending on the program you want to access click the corresponding section and then click the corresponding green text Note If you do not find the program you need in Control Panel open the Lenovo ThinkVantage Tools program navigation window and double click the dimmed icon to install the program you need Then follow the instructions on the screen When the installation process completes the program icon will be activated and you can find the program in Control Panel The programs and the corresponding sections and green texts in Control Panel are listed in the following table 6 ThinkCentre M93z User Guide Table 2 Programs in Control Panel Program Control Panel section Green text in Control Panel Communications Utility Hardware and Sound Lenovo Web Conferencing Fingerpri
48. Removing the card reader 7 Align the screw holes in the new card reader with those on the system board and then install the two screws to secure the card reader 8 Connect the card reader cable to the new card reader What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the ExpressCard Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the ExpressCard Note The ExpressCard is available only in some models Chapter 5 Installing or replacing hardware 59 To replace the ExpressCard do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 38 4 Locate the ExpressCard See Locating components on page 15 5 Carefully remove the four screws J that secure the ExpressCard to the system board and then lift it off
49. To reinstall selected application programs that came preinstalled from Lenovo do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the APPS folder Within the APPS folder there are several subfolders named for various applications installed in your computer 4 Open the appropriate application subfolder 5 In the application subfolder look for a SETUP EXE file or other appropriate EXE files for setup Double click the file and follow the instructions on the screen to complete the installation Reinstalling device drivers To reinstall a device driver for an option you installed refer to the documentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 73 Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment do one of the following e Use a rescue medium to start the Rescue and Recovery workspace See Creating and using a rescue medium on page 72 e Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings See Creating and u
50. a drive on page 94 e Sound comes from one external speaker only on page 94 e No audio in DOS applications or games on page 94 No audio in Windows Symptom No audio in Windows Actions e If you are using powered external speakers that have an On Off control verify that the On Off control is set to the On position and the speaker power cable is connected to a properly grounded functional ac electrical outlet e f your external speakers have a volume control verify that the volume control is not set too low e Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low e Some models have a front audio panel you can use to adjust volume If you have a front audio panel verify that the volume is not set too low e Verify that your external speakers and headphones if used are connected to the correct audio connector on the computer Most speaker cables are color coded to match the connector Chapter 10 Troubleshooting and diagnostics 93 Note When external speaker or headphone cables are attached to the audio connector the internal speaker if present is disabled In most cases if an audio adapter is installed in one of the expansion slots the audio function built into the system board is disabled use the audio jacks on the adapter e Make sure that the program you are running
51. allation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a product equipped with a power cord always make sure that the power is turned off and that the product is unplugged from any power source For more information on CRUs refer to Chapter 5 Installing or replacing hardware on page 35 If you have any questions or concerns contact the Customer Support Center Although there are no moving parts in your computer after the power cord has been disconnected the following warnings are required for your safety CAUTION Hazardous moving parts Keep fingers and other body parts away CAUTION Before replacing any CRUs turn off the computer and wait three to five minutes to let the computer cool before opening the cover Static electricity prevention Static electricity although harmless to you can seriously damage computer components and options Improper handling of static sensitive parts can cause damage to the part When you unpack an option Copyright Lenovo 2013 v or CRU do not open the static protective package containing the part until the instructions direct you to install
52. and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 38 4 Locate the rear PS 2 connectors and serial port assembly See Locating components on page 15 5 Remove the rear I O assembly and disconnect the cables of the rear PS 2 connectors and serial port assembly from the system board See Removing and reinstalling the rear I O assembly on page 40 62 ThinkCentre M93z User Guide 6 Remove the screw J to disengage the rear PS 2 connectors and serial port assembly from the chassis Note You might have to remove two screws to disengage the rear PS 2 connectors and serial port assembly from the chassis Figure 40 Removing the rear PS 2 connectors and serial port assembly 7 Align the screw hole in the new rear PS 2 connectors and serial port assembly with the corresponding screw hole in the chassis Then install the screw to secure the new rear PS 2 connectors and serial port assembly to the chassis 8 Connect the cables of the new rear PS 2 connectors and serial port assembly to the system board See Locating parts on the system board on page 16 9 Reinstall the rear I O assembly See Removing and reinstalling the rear I O assembly on page 40 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement
53. apter 5 Installing or replacing hardware 43 8 To install the hard disk drive to the chassis align the four pins on the hard disk drive bracket with the corresponding clips in the chassis and slide the hard disk drive bracket to the right until it snaps into position Figure 21 Installing the hard disk drive What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the optical drive Note The optical drive is available only in some models To replace the optical drive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 38 4 Locate the optical drive See Locating components on page 15 44 ThinkCentre M93z User Guide 5 Press the op
54. ard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 74 Creating and using a rescue medium With a rescue medium such as a disc or a USB hard disk drive you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive Notes 1 The recovery operations you can perform using a rescue medium vary depending on the operating system 2 The rescue disc can be started in all types of optical drives Creating a rescue medium This section provides instructions on how to create a rescue medium To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 Inthe Rescue Media area select the type of the rescue medium you want to create You can create a rescue medium using a disc a USB hard disk drive or a secondary internal hard disk drive 5 Click OK and follow the instructions on the screen to create a rescue medium Using a rescue medium This section provides instructions on how to use the rescue mediu
55. arting the Setup Utility program Viewing and changing settings Using passwords Password considerations Power On Password Administrator Password Hard Disk Password Setting changing and deleting a password Erasing lost or forgotten Bens clearing CMOS T Ae ae Sep aes Bee A Enabling or disabling a devise Selecting a startup device Selecting a temporary startup device i Selecting or oan the startup device sequence ep whe A ie hy Enabling ErP sundere Rodes ICE performance mode ICE thermal alert Exiting the Setup Utility program Chapter 8 Updating a programs ii ThinkCentre M93z User Guide 54 56 57 58 59 60 62 63 66 67 69 69 69 70 71 72 73 74 74 74 75 77 77 77 77 78 78 78 78 78 79 79 80 80 80 80 81 81 82 83 Using system programs Updating flashing the BIOS ro a dise Updating Uoi the BIOS from your pe system Recovering from a POST BIOS Upda fallute Chapter 9 Preventing problems Keeping your computer current Getting the latest device drivers for your computer Updating your Specting system Using System Update Cleaning and maintenance Basics Seid aioi Cleaning your computer Good maintenance practices Moving your computer Chapter 10 FONRO and diagnostics Basic troubleshooting Troubleshooting procedure Troubleshooting Audio problems CD problems DVD problems Intermittent problems
56. ate connector on the computer Your keyboard might be connected to a PS 2 keyboard connector J or a USB connector Depending on where to connect your keyboard see Locating connectors controls and indicators on the front of your computer on page 10 or Locating connectors on the rear of your computer on page 13 E I A Figure 42 Keyboard connectors e f you are using a wireless keyboard do the following 1 Take away your failing wireless keyboard 2 Remove the new wireless keyboard from the package 66 ThinkCentre M93z User Guide 3 Install the keyboard by opening the keyboard battery compartment cover and installing two AAA batteries according to the polarity indicators Figure 43 Installing the keyboard batteries 4 Remove the USB dongle from the keyboard battery compartment or from the wireless mouse battery compartment and connect it to an available USB connector on the computer See Replacing the mouse on page 63 5 Close the battery compartment cover The keyboard is ready for use What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 67 Completing the parts replacement After completing the installation or replacement for all parts you need to reinstall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need
57. ation e Inthe device subfolder look for a README txt file or a file with the txt extension This file might be named after the operating system such as WIN98 txt The TXT file contains information about how to install the device driver Follow the instructions to complete the installation e If the device subfolder contains a file with the inf extension and you want to install the device driver using the INF file refer to your Windows Help and Support information system for detailed information about how to install the device driver Note If you need updated device drivers see Getting the latest device drivers for your computer on page 85 for more information Chapter 6 Recovery information 73 Reinstalling software programs If a software program you installed on your computer is not working correctly you might need to remove and reinstall it Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program To remove a program in your system see Microsoft Windows help system for detailed information To reinstall the program do one of the following Note The method of reinstalling a program varies from program to program Refer to the documentation provided with the program to see if your program has special installation instructions e To reinstall most commercially available programs in your system see Microsoft Windows help system for more information e
58. ay Where it is impossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation The computer has a fan that pulls in fresh air and forces out hot air throng vents Blocking the air vents can cause overheating which might result in a malfunction or damage Place the computer by the following instructions so that nothing blocks the air vents Also make sure the vented air is not blowing on people e Ensure that there is not any block before system inlet about 2cm e Ensure that there is not any block before system outlet about 2cm Attention If the system inlet or outlet is blocked it will cause system thermal failure Electrical outlets and cable lengths The location of electrical outlets the length of power cords and cables that connect to the monitor printer and other devices might determine the final placement of your computer When arranging your workspace e Avoid the use of extension cords When possible plug the computer power cord directly into an electrical outlet e Keep power cords and cables neatly routed away from walkways and other ar
59. ay VGA in connector and a DisplayPort out connector e Graphics processing unit GPU available in some models Audio subsystem Copyright Lenovo 2013 1 Integrated high definition HD audio Microphone connector and headphone connector on the left Internal stereo speakers with sound enhancement technology Connectivity 100 1000 Mbps integrated Ethernet controller System management features Ability to store power on self test POST hardware test results Desktop Management Interface DMI Desktop Management Interface provides a common path for users to access information about all aspects of a computer including processor type installation date attached printers and other peripherals power sources and maintenance history ErP compliance mode The energy related products directive ErP compliance mode reduces the consumption of electricity when your computer is in standby or off mode For more information see Enabling ErP compliance mode on page 80 Intel Active Management Technology AMT available on some models Intel Active Management Technology is hardware and firmware technology that builds certain functionality into computers in order to make them easier and less expensive for businesses to monitor maintain update upgrade and repair Intelligent Cooling Engine ICE The Intelligent Cooling Engine is a system thermal management solution that enables your computer to run with better thermal and acoust
60. by grasping the plug but not the cord Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble free operation CAUTION Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer Keyboard To clean your computer keyboard do the following 1 Apply some isopropyl rubbing alcohol to a soft dust free cloth 2 Wipe each keytop surface with the cloth Wipe the keys one by one if you wipe several keys at a time the cloth may hook onto an adjacent key and possibly damage it Make sure that no liquid drips onto or between the keys 3 To remove any crumbs or dust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly onto the display or the keyboard Optical mouse This section provides instructions on how to clean an optical mouse An optical mouse uses a light emitting diode LED and an optical sensor to navigate the pointer If the pointer on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the l
61. can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image known as an ISO image with the system program updates to create a system program update disc Go to http www lenovo com support To update flash the BIOS from a disc do the following 1 Turn on your computer 2 Insert the disc into the optical drive and then press Enter 3 Repeatedly press and release the F12 key when turning on the computer When the Startup Device Menu window opens release the F12 key 4 From the Startup Device Menu window select the desired optical drive as the startup device Then the update begins 5 When prompted to change the serial number it is suggested that you do not make this change by pressing N However if you do want to change the serial number press Y then type in the serial number and press Enter 6 When prompted to change the machine type and model it is suggested that you do not make this change by pressing N However if you do want to change the machine type and model press Y then type in the machine type and model and press Enter 7 Follow the instructions on the screen to complete the update After the update is completed remove the disc from the optica
62. cated beside the Alt key on either side of the spacebar They feature the Windows logo On the Windows 7 operating system press the Windows key to open the Start menu On the Windows 8 operating system press the Windows key to switch between the current workspace and the Start screen The style of the Windows logo varies depending on the keyboard type e The context menu key is located next to the Ctrl key on the right side of the Spacebar Pressing the context menu key opens the context menu for the active program icon or object Note You can use the mouse or the Up and Down arrow keys to highlight menu selections On the Windows 7 operating system you can close the Start menu or the context menu by clicking the mouse or pressing Esc Using the blue ThinkVantage button Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on board help and information center from Lenovo Pressing the blue ThinkVantage button opens the SimpleTap program on the Windows 7 operating system or the Lenovo PC Device Experience program on the Windows 8 operating system Using a fingerprint reader Some computers might come with a keyboard that has a fingerprint reader For more information about the fingerprint reader see An introduction to Lenovo programs on page 7 To open the ThinkVantage Fingerprint Software program and use the fingerprint reader see Lenovo programs on page 6 Follow the instructions on the scre
63. cordable DVD drive installed DVD drives use industry standard 12 cm 4 75 inch CD media or DVD media If your computer comes with a DVD drive the drive can read DVD ROM discs DVD R discs DVD RAM discs DVD RW discs and all types of CDs such as CD ROM discs CD RW discs CD R discs and audio CDs If you have a recordable DVD drive it can also record on DVD R discs DVD RW discs type Il DVD RAM discs CD RW standard and high speed discs and CD R discs Follow these guidelines when using the DVD drive e Do not place the computer in a location where the drive is exposed to the following High temperature High humidity Excessive dust Excessive vibration or sudden shock An inclined surface Direct sunlight e Do not insert any object other than a CD or DVD into the drive e Before moving the computer remove the CD or DVD from the drive Handling and storing CD and DVD media CD and DVD media are durable and reliable but they do require some care and special handling When handling and storing a CD or DVD follow these guidelines e Hold the disc by its edges Do not touch the surface of the side that is not labeled e To remove dust or fingerprints wipe the disc with a clean soft cloth from the center to the outside Wiping the disc in a circular direction might cause loss of data e Do not write or stick paper on the disc e Do not scratch or mark the disc e Do not place or store the disc in direct sunl
64. ct Use the Eject Load button instead of the emergency eject except in an emergency Recording a CD or DVD If your computer comes with a recordable DVD drive you can use the drive to record CDs or DVDs To record a CD or DVD do one of the following e On the Windows 7 operating system you have either the Corel DVD MovieFactory Lenovo Edition program or the Power2Go program installed on your computer To run the Corel DVD MovieFactory Lenovo Edition program click Start gt All Programs gt Corel DVD MovieFactory Lenovo Edition gt Corel DVD MovieFactory Lenovo Edition Follow the instructions on the screen Torun the Power2Go program click Start gt All Programs gt PowerDVD Create gt Power2Go Follow the instructions on the screen e On the Windows 8 operating system run the Power2Go program by doing the following 1 Move the cursor to the top right or bottom right corner of the screen to display the charms Then click Search and type Power2Go 2 Click Power2Go in the left panel to open the program 3 Follow the instructions on the screen You also can use Windows Media Player to record CDs and data DVDs For more information see Help and Support on page 109 Using the single touch and multi touch feature Note The single touch feature or multi touch feature is only available on some computer models Your computer might come with the single touch feature or multi touch feature depending on your m
65. de 1 Open the mouse battery compartment cover 2 Remove the USB dongle from the mouse ZA ws 3 Connect the USB dongle to any USB connector on 4 Insert two AA batteries into the mouse according to the computer the polarity indicators 5 Close the mouse battery compartment cover and 6 Slide the power switch on the mouse to the On slide it forward until it clicks into place position and the LED light emitting diode is on of Notes The green LED indicates that the mouse is ready for use The flashing amber LED indicates a low battery power level Push the power switch to the off position when you are not using the mouse This extends the battery life Disconnect the USB dongle from your computer and store it in the wireless mouse compartment or in the wireless keyboard compartment when not in use Chapter 5 Installing or replacing hardware 65 What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 67 Replacing the keyboard Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the keyboard e If you are using a wired keyboard do the following 1 Disconnect the old keyboard cable from the computer 2 Connect a new keyboard to the appropri
66. does not correct the problem follow the action for A CD or DVD does not work on page 95 A CD or DVD does not work Symptom A CD or DVD does not work Actions e Verify that the disc is inserted correctly with its label up e Make sure that the disc you are using is clean To remove dust or fingerprints wipe the disc clean with a soft cloth from the center to the outside Wiping a disc in a circular motion might cause loss of data e Verify that the disc you are using is not scratched or damaged Try inserting another disc that you know is good If you cannot read from a known good disc you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive Make sure that the power cable and signal cable are securely connected to the drive Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive Refer to your Selecting or changing the startup device sequence on page 80 for information on viewing and changing the startup sequence Note that on some models the startup sequence is permanently set and cannot be changed If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see
67. e 4 System board part locations E Clear Complementary Metal Oxide Semiconductor CMOS Recovery jumper H Integrated camera connector EA Vemo sos EJ Management Engine ME disabled jumper 16 ThinkCentre M93z User Guide EQ Card reader connector EJ SATA 3 0 connector for connecting the optical drive the aoe hard disk drive or the secondary solid state drive Internal speaker connector E CPU fan connector optiona GPU fan connector optional EH ExpressCard connector EJ 14 pin power connector E Display connector S Display connector EA Microprocessor fan connector 2 EA Microprocessor fan connector 2 connector ELJ mSATA solid state drive slot also can support mini PCI Express x1 card function with limitation Note denotes that the components connecting to EA and Eff are only available in some models Adjusting the frame stand Your computer might come with a frame stand that you can use to adjust the computer to your comfortable position Pull the stand open and adjust the position of the computer at an angle between 10 and 45 as shown in the following illustration Note The frame stand is available only in some models CAUTION Ensure that the angle is at least 10 from the vertical otherwise the computer might be unstable and fall over Figure 5 Adjusting the frame stand Chapter 1 Product overview 17 Adjusting the monitor stand Your computer might come with a monitor sta
68. e computer and you are ready to install the new part Static electricity although harmless to you can seriously damage computer components and parts When you handle parts and other computer components take these precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle parts and other computer components carefully Handle PCI cards memory modules system boards and microprocessors by the edges Never touch any exposed circuitry e Prevent others from touching the parts and other computer components e Before you replace a new part touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity from the package and your body e When possible remove the new part from the static protective packaging and install it directly in the computer without setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it e Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware Atten
69. e frame stand Adjusting the monitor stand Machine type and model label Chapter 2 Using your computer Frequently asked questions Accessing Control Panel on the Windows 8 operating system Using the keyboard i Using Windows shortcut Keyes Using the blue ThinkVantage button Using a fingerprint reader Using the wheel mouse Adjusting audio i About your computer audio Setting the volume from the desktop Setting the volume from Control Panel Copyright Lenovo 2013 lt N 10 13 15 16 17 18 20 21 21 21 22 22 22 22 23 23 23 23 24 Using CDs and DVDs Handling and storing CD and DVD madii Playing a CD or DVD Recording a CD or DVD Using the single touch and multi touch featire Chapter 3 You and your computer Accessibility and comfort Arranging your workspace Comfort Glare and lighting Air circulation si as Electrical outlets and cable lanaths Registering your computer Moving your computer to another COURIR or region Voltage aeon avi Replacement power cords Chapter 4 Security Security features Attaching a Kensington sile cbe lock Using passwords BIOS passwords Windows passwords Configuring the fingerprint reader Using and understanding firewalls Protecting data against viruses Chapter 5 Installing or replacing hardware Handling static sensitive devices Installing or replacing hardware Installing external options Installin
70. e microprocessor socket 11 Lower the new microprocessor straight down into the microprocessor socket on the system board Figure 28 Installing the microprocessor 12 Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket 13 Reinstall the heat sink See Replacing the heat sink on page 46 50 ThinkCentre M93z User Guide 14 Reconnect all cables that were disconnected from the system board What to do next e To work with another piece of hardware go to the appropriate section e To complete the replacement go to Completing the parts replacement on page 67 Replacing the internal speakers Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the internal speakers To replace the internal speakers do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 38 4 Locate the in
71. e routing of the integrated camera cable and then disconnect the integrated camera cable from the system board See Locating parts on the system board on page 16 Remove the two screws J that secure the integrated camera to the front bezel and then remove the integrated camera from the computer Figure 33 Removing the integrated camera Route the new integrated camera cable and then position the new integrated camera in place Align the two screw holes in the new integrated camera with those in the front bezel Reinstall the two screws to secure the new integrated camera to the front bezel Connect the integrated camera cable to the system board See Locating parts on the system board on page 16 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Chapter 5 Installing or replacing hardware 55 Replacing the Wi Fi card Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the Wi Fi card Note The Wi Fi card is available only in some models To replace the Wi Fi card do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power co
72. e screen Symptom Wrong characters appear on the screen Action Have the computer serviced For details see Chapter 11 Getting information help and service on page 109 The monitor works when you turn on the computer but goes blank after some period of computer inactivity Symptom The monitor works when you turn on the computer but goes blank after some period of computer inactivity Action The computer is probably set for energy savings with the power management feature If the power management feature is enabled disabling it or changing the settings might solve the problem If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 The monitor works when you turn on the computer but goes blank when you start some application programs Symptom The monitor works when you turn on the computer but goes blank when you start some application programs Actions e Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer A loose cable can cause intermittent problems e Verify that the necessary device drivers for the application programs are installed Refer to the documentation for the affected application program to see if device drivers are required If these actions do not correct the problem run the Lenovo Solution Center program
73. e the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Cleaning and maintenance Keep your computer and workspace clean Shut down the computer and then disconnect the power cord before cleaning the computer Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer Spray the detergent on a soft cloth and then wipe the computer surfaces Tip over hazard prevention notice e Place the computer on a sturdy and low base or anchor the furniture and position the computer as far back on the furniture as possible e Keep remote controls toys and other items that might attract children off the computer e Keep the computer cables and cords out of the reach of children e Supervise children in rooms where these safety tips have not been followed Copyright Lenovo 2013 ix X ThinkCentre M93z User Guide Chapter 1 Product overview This chapter provides information about the computer features specifications software programs provided by Lenovo and locations of connectors components parts on the system board and internal drives Features This section introduces the computer f
74. e the older configuration settings do not solve the problem or have adverse effects To restore a captured configuration do the following e For Windows 7 Click Start gt Control Panel gt System and Security gt System gt System Protection gt System Restore e For Windows 8 Open Control Panel and then click System and Security gt System gt System Protection gt System Restore If this does not correct the problem continue with the next step 6 Run the diagnostic program See Lenovo Solution Center on page 108 for more information e f the diagnostic program detects a hardware failure contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 109 for more information e f you are unable to run the diagnostic program contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 109 for more information e If the diagnostic program does not detect a hardware failure continue with the next step 7 Use an antivirus program to see if your computer has been infected by a virus If the program detects a virus remove the virus 8 If none of these actions solve the problem seek technical assistance See Chapter 11 Getting information help and service on page 109 for more information Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms If the sy
75. eas where they might get kicked accidentally For more information about power cords see Power cords and power adapters on page vi 28 ThinkCentre M93z User Guide Registering your computer When you register your computer information is entered into a database which enables Lenovo to contact you in case of a recall or other severe problem After you register your computer with Lenovo you will receive quicker service when you call Lenovo for help In addition some locations offer extended privileges and services to registered users To register your computer with Lenovo do one of the following e Go to http www lenovo com register and follow the instructions on the screen to register your computer e Connect your computer to the Internet and register your computer through a preinstalled registration program For Windows 7 The preinstalled Lenovo Product Registration program launches automatically after you have used your computer for a time Follow the instructions on the screen to register your computer For Windows 8 Open the Lenovo Support program Then click Registration and follow the instructions on the screen to register your computer Moving your computer to another country or region When you move your computer to another country or region you must take local electrical standards into consideration This section provides information on the following e Voltage selection switch on page 29 e
76. eatures The information covers a variety of models To view the information about your specific model do one of the following e Go into the Setup Utility program by following the instructions in Chapter 7 Using the Setup Utility program on page 77 Then select Main gt System Summary to view the information e On the Microsoft Windows 7 operation system click Start right click Computer and select Properties to view the information e On the Windows 8 operating system move your cursor to the top right or bottom right corner of the screen to display the charms Then click Settings gt PC info to view the information Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model type e Intel Celeron microprocessor e Intel Core i3 microprocessor e Intel Core i5 microprocessor e Intel Core i7 microprocessor e Intel Pentium microprocessor Memory Your computer supports up to two double data rate 3 small outline dual inline memory modules DDR3 SODIMMs Internal drives e Optical drive slim DVD ROM slim Rambo or Blu ray optional e Hybrid hard disk drive e Serial Advanced Technology Attachment SATA hard disk drive Note Your computer only supports SATA 3 0 devices For more information see Locating parts on the system board on page 16 Display e 23 inch antiglare LCD panel Video subsystem e Integrated graphics for a Video Graphics Arr
77. ections are secure e If the option comes with its own test instructions use those instructions to test the option e If the failing option is a SCSI option verify that The cables for all external SCSI options are connected correctly The last option in each SCSI chain or the end of the SCSI cable is terminated correctly Chapter 10 Troubleshooting and diagnostics 103 All external SCSI options are turned on External SCSI options must be turned on before the computer is turned on For more information see your SCSI documentation e Verify that the option and any required device drivers are installed correctly If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 Performance and lockup problems Poor performance and lockup problems can be a result of any of the following e Insufficient free hard disk drive space on page 104 e Excessive number of fragmented files on page 105 e Insufficient memory on page 105 Make a selection from the above list to find out more about the corrective actions you can take Insufficient free hard disk drive space Symptom Insufficient free hard disk drive space The Windows operating system will slow down and might produce errors if the hard disk drive gets too full To check the amount of free space on the Windows 7 operating system do t
78. ectrical outlet matches the voltage rating on the computer label If it does not match do not attempt to connect the computer to the electrical outlet unless an external device such as a voltage converting transformer is used e If the voltage rating label shows a dual range of 100 127 V and 200 240 V this signifies that the computer is suitable for worldwide operation and the computer will automatically adjust to the voltage at the electrical outlet regardless of the country or region where the computer is being connected Chapter 3 You and your computer 29 Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using you will have to purchase either electrical plug adapters or new power cords You can order power cords directly from Lenovo For power cord information and part numbers go to http www lenovo com powercordnotice 30 ThinkCentre M93z User Guide Chapter 4 Security This chapter provides information about how to protect your computer from theft and unauthorized use Security features The following security features are available on your computer Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution The software detects if changes have been made on the computer such as hardware software or the computer call
79. en For additional information refer to the ThinkVantage Fingerprint Software help system 22 ThinkCentre M93z User Guide Using the wheel mouse The wheel mouse has the following controls Ei Primary mouse button Use this button to select or start a program or menu item Ea Wheel Use the wheel to control the scrolling action of the mouse The direction in which you rotate the wheel controls the direction of the scrolling action EJ Secondary mouse button Use this button to display a menu for the active program icon or object You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel Adjusting audio Sound is an important part of the computer experience Your computer has a digital audio controller built into the system board About your computer audio Your computer comes with two audio connectors a stereo headphone connector and a microphone connector The built in digital audio controller enables you to record and play back sound and music enjoy sound with multimedia applications and work with speech recognition software Setting the volume from the desktop The desktop volume control is accessible through the volume icon in the taskbar which is located at the bottom right corner of the Windows desktop Click the volume icon and move the slider up or down to control the volume or click the Mute icon to t
80. ens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debris away from the area 4 Check the surface on which you are using the mouse If you have a very intricate picture or pattern beneath the mouse it may be difficult for the digital signal processor DSP to determine changes in the mouse position 5 Reconnect the mouse cable to the computer 6 Turn your computer back on Display screen Dust buildup compounds problems associated with glare Clean your display screen periodically Before you perform any maintenance on the computer display ensure that your computer is turned off When cleaning the screen observe the following guidelines e Do not apply water or any other liquid directly to the screen Chapter 9 Preventing problems 87 Do not use solvents or abrasives Do not use flammable cleaning materials Do not touch the screen with sharp or abrasive items This type of contact might cause permanent damage to the screen Do not use any cleaner that contains an anti static solution or similar additives Cleaning a liquid crystal display LCD surface To 1 2 clean an LCD surface do the following Gently wipe the display surface with a dry soft lint free cloth If you see any stain grease or finger marks wipe the display surface with a lightly damp cloth and a little mild detergent Wring out as much of the liquid as you can 4 Wipe the displa
81. ephone equipment always follow basic safety precautions such as e Never install telephone wiring during a lightning storm e Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines e Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning e Do not use the telephone to report a gas leak in the vicinity of the leak viii ThinkCentre M93z User Guide Laser compliance statement A CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following e Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device e Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure nancen Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remov
82. es Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government In accordance with the Law for Promotion of Effective Utilization of Resources Lenovo Japan provides through its PC Collecting and Recycling Services for the collecting reuse and recycling of disused computers and monitors For details visit the Lenovo Web site at http www lenovo com recycling japan Pursuant to the Law for Promotion of Effective Utilization of Resources the collecting and recycling of home used computers and monitors by the manufacturer was begun on October 1 2003 This service is provided free of charge for home used computers sold after October 1 2003 For details visit the Lenovo Web site at http www lenovo com recycling japan Disposing of Lenovo computer components Copyright Lenovo 2013 119 Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances To properly dispose of disused components such as a printed circuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the
83. esent a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating Such as deformed plastic at the ac input or anywhere on the power adapter Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way Extension cords and related devices Ensure that extension cords surge protectors uninterruptible power supplies and power strips that you use are rated to handle the electrical requirements of the product Never overload these devices If power strips are used the load should not exceed the power strip input rating Consult an electrician for more information if you have questions about power loads power requirements and input
84. etup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password and Administrator Password are set you can type either password However you must use your Administrator Password to change any configuration settings Hard Disk Password Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive When a Hard Disk Password is set you are prompted to type a valid password each time you try to access the hard disk drive Notes e After you set a Hard Disk Password your data on the hard disk drive is protected even if the hard disk drive is removed from one computer and installed in another e If the Hard Disk Password is forgotten there is no way to reset the password or recover data from the hard disk drive Setting changing and deleting a password To set change or delete a password do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 78 ThinkCentre M93z User Guide 2 3 4 From the Setup Utility program main menu select Security Depending on the password type select Set Power On Password Set Administrator Password or Hard Disk Password Follow the instructions on the right side of the screen to set change or delete a password Note A password can be any combination of up to 64 alphabetic and numeric characters For more information see Password co
85. ew then fully tighten screw E and then fully tighten screw E Chapter 5 Installing or replacing hardware 47 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the microprocessor Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the microprocessor CAUTION The heat sink and microprocessor might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 38 4 Locate the system board and disconnect all cables connected to the system board See Locating parts on the system board on page 16 5 Remove the heat sink to gain access to the microprocessor
86. formation Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer Password Manager The Password Manager program automatically captures and fills in authentication information for Windows programs and Web sites ThinkCentre M93z User Guide e Power Manager The Power Manager program provides convenient flexible and complete power management for your computer It enables you to adjust your computer power settings to achieve the best balance between performance and power saving e Recovery Media The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings e Rescue and Recovery The Rescue and Recovery program is a one button recovery and restore solution that includes a set of self recovery tools to help you diagnose computer problems get help and recover from system crashes even if you cannot start the Windows operating system e SimpleTap The SimpleTap program provides you with a quick way to customize some basic computer settings such as muting the speakers adjusting the volume locking the computer operating system launching a pr
87. g Carefully connect and disconnect the equipment from the electrical outlet External devices Do not connect or disconnect any external device cables other than Universal Serial Bus USB and 1394 cables while the computer power is on otherwise you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions e Do not leave your computer power adapter or accessories in contact with your lap or any part of your body for an extended period when the products are functioning or when the battery is charging Your computer power adapter and many accessories produce some heat during normal operation Extended contact with the body could cause discomfort or potentially a skin burn e Do not charge the battery or operate your computer power adapter or accessories near flammable materials or in explosive environments e Ventilation slots fans and heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features Inspect your desktop computer for dust accumulation a
88. g the monitor stand Removing the computer cover Removing and reinstalling the frame foot Removing and data the rear I O assembly Installing or replacing a memory mod le Replacing the hard disk drive Replacing the optical drive Replacing the converter board Replacing the heat sink Replacing the microprocessor Replacing the internal speakers Replacing the thermal sensor 24 24 25 25 25 27 27 27 27 28 28 28 29 29 29 30 31 31 32 32 32 33 33 33 33 35 35 35 35 36 38 39 40 41 42 44 45 46 48 51 52 Replacing the integrated camera Replacing the Wi Fi card Replacing the ambient light sensor Replacing the card reader Replacing the ExpressCard Replacing the heat sink and fan n assembly for GPU Replacing the rear PS 2 connectors and arta port assembly Replacing the mouse Replacing the keyboard Completing the parts replacement Chapter 6 Recovery information Recovery information for the Windows 7 operating system re eee Creating and using recovery m dia Performing backup and recovery operations Using the Rescue and Recovery workspace Creating and using a rescue medium Reinstalling preinstalled applications and device drivers i A e Reinstalling software programs Reinstalling device drivers Solving recovery problems Recovery information for the Windows 8 DRE system ae Oe ee Chapter 7 Using the pains was program P St
89. ght no stand e Touch models Maximum configuration as shipped 10 14 kg 23 35 Ib e Non touch models Maximum configuration as shipped 8 60 kg 18 96 Ib Environment e Air temperature Operating 10 C to 35 C 50 F to 95 F Storage in original shipping package 40 C to 60 C 40 F to 140 F Storage without package 10 C to 60 C 14 F to 140 F e Humidity Operating 20 to 80 non condensing Storage 20 to 90 non condensing e Altitude Operating 15 2 to 3 048 m 50 to 10 OOOft Storage 15 2 to 10 668 m 50 to 35 OOOft Electrical input e Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 or 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 or 60 Hz Chapter 1 Product overview 5 Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely Depending on the Windows operating system preinstalled the programs might vary Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system you can access Lenovo programs from either the Lenovo ThinkVantage Tools program or from Control Panel Accessing Lenovo programs from the Lenovo ThinkVantage Tools program To access Lenovo programs from the Lenovo ThinkVantage Tools program click Start gt All Programs gt Lenovo ThinkVantage Tools Then double click a program icon to access the program
90. go to Completing the parts replacement on page 67 Replacing the mouse Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the mouse e f you are using a wired mouse do the following 1 Disconnect the old mouse cable from the computer Chapter 5 Installing or replacing hardware 63 2 Connect a new mouse to the appropriate connector on the computer Your mouse might be connected to a PS 2 mouse connector J or a USB connector J Depending on where to connect your mouse see Locating connectors controls and indicators on the front of your computer on page 10 or Locating connectors on the rear of your computer on page 13 Figure 41 Mouse connectors e If you are using a wireless mouse do the following 1 Disconnect the USB dongle from your computer Then take away your failing wireless mouse 2 Remove the new wireless mouse from the package 3 Remove the USB dongle from the compartment of the new wireless mouse or from the compartment of the new wireless keyboard 4 Connect the USB dongle to an available USB connector on your computer 5 Follow the instructions in the table below to install the batteries for the mouse 6 Switch on the power button on the bottom of the wireless mouse and then it is ready to use 64 ThinkCentre M93z User Gui
91. h temperature and poor cooling performances an alert log will be written into the Windows system log The alert log can help you identify the thermal problems To configure the ICE thermal alert function do the following Chapter 7 Using the Setup Utility program 81 Start the Setup Utility program See Starting the Setup Utility program on page 77 From the Setup Utility program main menu select Power Select Intelligent Cooling Engine ICE The Intelligent Cooling Engine ICE window is displayed Select ICE Thermal Alert The ICE Thermal Alert window is displayed Select Enabled or Disabled as desired OO RA Wn Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 82 Exiting the Setup Utility program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following e If you want to save the new settings press F10 to save changes and exit the Setup Utility program e f you do not want to save the settings select Exit gt Discard Changes and Exit and then press Enter When the Reset Without Saving window shows select Yes and then press Enter to exit the Setup Utility program e f you want to return to the default settings press F9 to load the default settings and then press F10 to save and exit the Setup Utility program
92. he computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 38 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 16 4 Remove any cables that impede access to the Clear CMOS Recovery jumper 5 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 6 Reconnect any cables that were disconnected and reinstall the PCI card if removed 7 Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical outlets See Completing the parts replacement on page 67 8 Turn on the computer and then insert the POST and BIOS update flash update disc into the optical drive Wait a few minutes Then the recovery session begins The recovery session will take two to three minutes During this time a warning message will be displayed and no action is needed from you 9 After the recovery session is completed there will be no video and your computer will automatically turn off 10 Repeat step 1 through step 4 11 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 12 Reconnect any cables that were disconnected and reinstall the PCI card if removed 13 Reinstall the computer cover and reconnect any cables
93. he following 1 Click Start gt Computer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed To check the amount of free space on the Windows 8 operating system do the following 1 Open the Windows Explorer and click Computer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed To free up disk space do any of the following e Procedure 1 1 On the Windows 7 operating system click Start gt Computer On the Windows 8 operating system open the Windows Explorer and click Computer 2 Right click your C drive entry and then click Properties 3 Click Disk Cleanup 4 A list of unnecessary file categories is displayed Select each file category you want to delete and then click OK e Procedure 2 1 Open Control Panel 2 Click Programs 3 Click Turn Windows features on or off 4 A list of optional Windows components is displayed Follow the instructions on the screen e Procedure 3 1 On the Windows 7 operating system click Start gt Computer On the Windows 8 operating system open the Windows Explorer and click Computer 2 Right click your C drive entry and then click Properties 3 Click Disk Cleanup 104 ThinkCentre M93z User Guide Click Clean up system files Click the More Options tab In the Programs and Features area click the Clean up button NO On Ff Alist of installed programs is di
94. ic performance The ICE function also monitors the thermal performance of your computer to identify thermal problems For more information see ICE performance mode on page 81 and ICE thermal alert on page 81 Preboot Execution Environment PXE The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices such as the hard disk drive or installed operating systems System Management SM Basic Input Output System BIOS and SM software The SM BIOS specification defines data structures and access methods in a BIOS that allows a user or application to store and retrieve information specific about the computer in question Wake on LAN Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message The message is usually sent by a program running on another computer on the same local area network Wake on Ring Wake on Ring sometimes referred to as Wake on Modem is a specification that allows supported computers and devices to resume from sleep or hibernation mode Windows Management Instrumentation WMI Windows Management Instrumentation is a set of extensions to the Windows Driver Model It provides an operating system interface through which instrumented components provide information and notification 2 ThinkCentre M93z User Guide Input Output I O features e 9 pin serial port
95. ight e Do not use benzene thinners or other cleaners to clean the disc e Do not drop or bend the disc e Do not insert damaged discs into the drive Warped scratched or dirty discs can damage the drive 24 ThinkCentre M93z User Guide Playing a CD or DVD If your computer comes with a DVD drive you can listen to audio CDs or watch DVD movies To play a CD or DVD do the following 1 Press the Eject Load button on the DVD drive to open the tray 2 With the tray fully extended insert the CD or DVD into the tray Some DVD drives have a snap hub in the center of the tray If your drive has a snap hub support the tray with one hand and then push on the center of the CD or DVD until it snaps into place 3 Press the Eject Load button again or gently push the tray forward to close the tray The CD or DVD player program starts automatically For additional information refer to the CD or DVD player program help system To remove a CD or DVD from the DVD drive do the following 1 With the computer on press the Eject Load button When the tray slides out automatically carefully remove the disc 2 Close the tray by pressing the Eject Load button or by gently pushing the tray forward Note If the tray does not slide out of the drive when you press the Eject Load button insert a straightened paper clip into the emergency eject hole located on the front of the DVD drive Be sure the drive is powered off when using the emergency eje
96. ion of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE Turkiye EEE Yonetmeligine Uygunluk Beyani Bu Lenovo r n T C evre ve Orman Bakanl n n Elektrik ve Elektronik Esyalarda Bazi Zararli Maddelerin Kullaniminin Sinirlandirilmasina Dair Y netmelik EEE direktiflerine uygundur EEE Y netmeli ine Uygundur Copyright Lenovo 2013 123 Ukraine RoHS Lum nigTBeparxkyemo LO npogykyuia JleHoBo BignoBigjae BUMOoramM HOPMaTUBHUX akTiB YKpa Hn AK OOMe gt KylOTb BMICT HeEOe3sneyHUx Pe4OBNH India RoHS RoHS compliant as per E Waste Management amp Handling Rules 2011 124 ThinkCentre M93z User Guide Appendix E China Energy Label i iH SEAL BE a AA SB ABLE MEANE RRRA M APURMERREARERSR MAXRMENE KAA KAY RAENS SALUAUFE RMR BMT 1 WRB ARARST LEST AMR RTM RHMERMEAMASS MBit SARE RR E B RAE MSR IE AY H AY BE SA AY m o of rc DEREX nmi CHINA ENERGY LABEL APSE MR Hens aA gt HE EUR TAFE kWh 000 0 PEN x Z n HF BERRA www energylabel gov cn hig RARE GB 28380P 2012 Note LA LA22 ReMi RAD SIZ THA RARES MSR Kms Ae ERA SRS BAGRARS m EA HRMS RAR N EREE E te A E h h E BERR M http www energylabel gov cn it 77 if A amp iff 2 WREIK ORERE MELA DIA AEAEE o i gt Gh Ut AL BE RR IA A A CBT LAE MRE RAEMSR BHRRARKSAAAM FEIT HREM E SEB AH RE mAAR ROA RAPP BURA She Mi E RAV ao A a DR ART HEAR SRS REHMRHRERSIA
97. irective ROHS European Union RoHS Lenovo products sold in the European Union on or after 3 January 2013 meet the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or ROHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en ROHS_Communication pdf China RoHS PmthAsA SVR AZNAeMReS AeA ED BCH BREE A BK Pb Hg MCA AU BRE ZREN Cr VD PBB PBDE EPAI EE AE X o O O O O fares EAL X O O O Ta JEI X O O O O O NTE X o O O O O ET O BHE X O O O O HY X O O O O O ER X O O O O O BER X o O O O O HL MHE X O O O O O O RANA EA R RE ZEA AT BA E Be FES T T 11363 2006 a FE AME AY BE E BE OR F X RNA BEA ABD EAE YE 3 OB Hy BB HS J T 11363 2006 PREHUDE IREE KPB X AARAA ERHS N EIA ee BA AREAL be LF BAR RRE RFE HE SIAL BARBRA AAEM STARE TDSC BRIA SAL HE PEPI A EFRA ESE P AEE AS Fi i REER PR A G OF BIBER LE EKER RA MA m BOA Pr EAS E Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restrict
98. is designed for use in the Microsoft Windows operating system If the program is designed to run in DOS the program does not use the Windows sound feature and must be configured to use SoundBlaster Pro or SoundBlaster emulation e Verify that the audio device drivers are correctly installed See Microsoft Windows help system for more information If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Action See CD problems on page 94 Sound comes from one external speaker only Symptom Sound comes from one external speaker only Actions e Ensure that the speaker cable is inserted completely into the connector on the computer e Make sure the cable that attaches the left speaker to the right speaker is securely connected e Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Balance settings are set correctly If these actions do not correct the problem you might have a failing speaker Have the speaker serviced If you need technical assistance see Chapter 11 Getting information help and service on page 109 No audi
99. isable a USB connector When a USB connector is disabled the device connected to the USB connector cannot be used SATA Controller When this feature is set to Disable all devices connected to the SATA connectors such as hard disk drives or the optical drive are disabled and cannot be accessed To enable or disable a device do the following 1 2 3 Start the Setup Utility program See Starting the Setup Utility program on page 77 From the Setup Utility program main menu select Devices Depending on the device you want to enable or disable do one of the following e Select USB Setup to enable or disable a USB device e Select ATA Drive Setup to enable or disable an internal or external SATA device Select the desired settings and press Enter Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 82 Chapter 7 Using the Setup Utility program 79 Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected do one of the following to select the startup device you want Selecting a temporary startup device Use this procedure to select a temporary startup device Note Not all discs and hard disk drives are bootable 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window displays release the F1
100. isconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 38 Locate the thermal sensor See Locating components on page 15 Note the routing of the thermal sensor cable and then disconnect the thermal sensor cable from the system board Remove the screws J that secure the VESA mount bracket and then lift the VESA mount bracket off the chassis Figure 30 Removing the VESA mount bracket ThinkCentre M93z User Guide 7 Press one of the thermal sensor clips inward to disengage the thermal sensor from the VESA mount bracket Note The location of the thermal sensor in your computer might be slightly different from the illustration Figure 31 Removing the thermal sensor Chapter 5 Installing or replacing hardware 53 8 To install a new thermal sensor insert one of the clips of the new thermal sensor to the corresponding hole in the VESA mount bracket and then press the thermal sensor towards the VESA mount bracket until it snaps into position Note The location of the thermal sensor in your computer might be slightly different from the illustration Figure
101. ishing of this document does not give you any license to these patents You can send license inquiries in writing to Lenovo United States Inc 1009 Think Place Building One Morrisville NC 27560 U S A Attention Lenovo Director of Licensing LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo product specifications or warranties Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties All information contained in this document was ob
102. it When you handle options or CRUs or perform any work inside the computer take the following precautions to avoid static electricity damage e Limit your movement Movement can cause static electricity to build up around you e Always handle components carefully Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry e Prevent others from touching components e When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity in the package and your body e When possible remove the static sensitive part from the static protective packaging and install the part without setting it down When this is not possible place the static protective packaging on a smooth level surface and place the part on it e Do not place the part on the computer cover or other metal surface Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer The power cords shall be safety approved For Germany it shall be HOSVV F 3G 0 75 mm2 or better For other countries the suitable types shall be used accordingly Never wrap a power cord around a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can pr
103. ithout keyboard or mouse e Support for a Kensington style cable lock e Trusted Platform Module TPM For more information see Chapter 4 Security on page 31 Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely For more information see Lenovo programs on page 6 Chapter 1 Product overview 3 Preinstalled operating system Your computer is preinstalled with one of the following operating systems e Microsoft Windows 7 operating system e Microsoft Windows 8 operating system Operating system s certified or tested for compatibility varies by model type e Linux 1 The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual This list is subject to change To determine if an operating system has been certified or tested for compatibility check the Web site of the operating system vendor 4 ThinkCentre M93z User Guide Specifications This section lists the physical specifications for your computer Dimensions no stand e Touch models Width 568 mm 22 36 inches Height 401 mm 15 79 inches Depth 67 6 mm 2 66 inches e Non touch models Width 568 mm 22 36 inches Height 401 mm 15 79 inches Depth 67 mm 2 64 inches Wei
104. l drive Copyright Lenovo 2013 83 Updating flashing the BIOS from your operating system Note Because Lenovo makes constant improvements to its Web sites the Web page contents are subject to change without notice including the contents referenced in the following procedure To update flash the BIOS from your operating system do the following 1 Go to http www lenovo com support 2 Do the following to locate the downloadable files for your machine type a Inthe Enter a product number field type your machine type and click Go b Click Downloads and drivers c Select BIOS from the Refine results drop down list box to easily locate all the BIOS related links d Click the BIOS update link 3 Click the TXT file that contains the instructions for updating flashing the BIOS from your operating system 4 Print these instructions This is very important because these instructions will not be displayed on the screen after the download begins 5 Follow the printed instructions to download extract and install the update Recovering from a POST BIOS update failure If the power to your computer is interrupted while the POST and BIOS is being updated your computer might not restart correctly If this happens perform the following procedure to recover from the POST and BIOS update failure This procedure is commonly called Boot block Recovery 1 Remove all media from the drives and turn off all attached devices and t
105. lenovo ThinkCentre M93z User Guide o ThinkGentre Machine Types 10AC 10AD 10AE and 10AF Note Before using this information and the product it supports be sure to read and understand the Important safety information on page v and Appendix A Notices on page 113 Second Edition September 2013 Copyright Lenovo 2013 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 Contents Important safety information Service and upgrades Static electricity prevention Power cords and power adapters Extension cords and related devices Plugs and outlets External devices sy Heat and product ventilation Operating environment Modem safety information Laser compliance statement Power supply statement Cleaning and maintenance Tip over hazard prevention notice Chapter 1 Product overview Features Specifications Lenovo programs Accessing Lenovo programs on ihe Windows 7 operating system Accessing Lenovo programs on Acta Windows 8 operating system An introduction to Lenovo programs Locations Locating connectors EONO aha digao on the front of your computer Locating connectors on the rear of your computer Locating components Locating parts on the system Goad Adjusting th
106. m the Lenovo Support Web site at http www lenovo com support Cleaning and maintenance With appropriate care and maintenance your computer will serve you reliably The following topics offer information to help you keep your computer in top working order e Basics on page 86 e Cleaning your computer on page 87 Computer on page 87 Keyboard on page 87 Optical mouse on page 87 Display screen on page 87 e Good maintenance practices on page 88 Basics Here are some basic points about keeping your computer functioning properly e Keep your computer in a clean dry environment Ensure that it rests on a flat steady surface e Do not place items on the top of the monitor or cover any of the flow out in the monitor or computer These vents enable heat produced inside the computer to vent and enable cool air to flow in To ensure proper airflow and cooling of your computer do not block the computer inlet and outlet Leave at least 2 cm 0 79 inches of space to ensure proper airflow Attention Blocking the computer inlet or outlet will cause thermal failure e Keep food and drinks away from all parts of your computer Food particles and spills might make the keyboard and mouse sticky and unusable e Do not get the power switches or other controls wet Moisture can damage these parts and cause an electrical hazard 86 ThinkCentre M93z User Guide e Always disconnect a power cord
107. m you have created e If you have created a rescue medium using a disc use the following instructions to use the rescue medium 1 Turn off your computer 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 In the Please select boot device window select the desired optical drive as the first boot device Then insert the rescue disc into the optical drive and press Enter The rescue medium starts e If you have created a rescue medium using a USB hard disk drive use the following instructions to use the rescue medium 1 Attach the USB hard disk drive to one of the USB connectors on your computer 72 ThinkCentre M93z User Guide 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 In the Please select boot device window select the USB hard disk drive as the first boot device and press Enter The rescue medium starts When the rescue medium starts the Rescue and Recovery workspace opens The help information for each feature is available from the Rescue and Recovery workspace Follow the instructions to complete the recovery process Reinstalling preinstalled applications and device drivers Your computer has provisions that enable you to reinstall selected factory installed applications and device drivers Reinstalling preinstalled applications
108. main power source If you want to replace it with a new one contact your place of purchase or ask for a repair service provided by Lenovo If you have replaced it by yourself and want to dispose of the disused lithium battery insulate it with vinyl tape contact your place of purchase and follow their instructions If you use a Lenovo computer at home and need to dispose of a lithium battery you must comply with local ordinances and regulations Recycling information for Brazil Declara es de Reciclagem no Brasil Descarte de um Produto Lenovo Fora de Uso Equipamentos el tricos e eletr nicos nao devem ser descartados em lixo comum mas enviados a pontos de coleta autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de res duos industriais devidamente certificadas pelos org os ambientais de acordo com a legisla o local A Lenovo possui um canal espec fico para auxili lo no descarte desses produtos Caso voc possua um produto Lenovo em situa o de descarte ligue para o nosso SAC ou encaminhe um e mail para reciclar lenovo com informando o modelo n mero de s rie e cidade a fim de enviarmos as instru es para o correto descarte do seu produto Lenovo Battery recycling information for Taiwan RX FE E Ra el UK Battery recycling information for the European Union EU Notice This mark applies only to countries within the European Union EU 1
109. mbient light sensor 8 Connect the new ambient light sensor cable to the system board See Locating parts on the system board on page 16 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the card reader Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the card reader Note The card reader is available only in some models To replace the card reader do the following 58 ThinkCentre M93z User Guide 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 38 Locate the card reader See Locating components on page 15 Disconnect the card reader cable from the card reader Remove the two screws that secure the card reader and then lift the card reader out of the computer oa fk Ww Figure 37
110. ment go to Completing the parts replacement on page 67 Replacing the ambient light sensor Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the ambient light sensor Note The ambient light sensor is available only in some models To replace the ambient light sensor do the following Chapter 5 Installing or replacing hardware 57 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 38 4 Locate the ambient light sensor See Locating components on page 15 5 Carefully remove the two screws J that secure the ambient light sensor and then lift the ambient light sensor out of the computer Figure 36 Removing the ambient light sensor 6 Disconnect the ambient light sensor cable from the system board 7 Align the screw holes in the new ambient light sensor with the corresponding holes in the front bezel and then install the two screws to secure the a
111. ming backup and recovery operations on page 70 for more information 2 Remove all media diskettes compact discs tapes and so on from the drives 3 Turn off the computer and all attached devices Your hard disk drive automatically parks the read write head in a nondata area This prevents damage to the hard disk drive 4 Unplug the power cords from electrical outlets 5 Disconnect communication cables such as modem or network cables from the outlets first and then disconnect the other ends from the computer 6 Note where any remaining cables are attached to the computer then remove them 7 If you saved the original shipping cartons and packing materials use them to pack the units If you are using different cartons cushion the units to avoid damage Chapter 9 Preventing problems 89 90 ThinkCentre M93z User Guide Chapter 10 Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems If your computer problem is not described here see Chapter 11 Getting information help and service on page 109 for additional troubleshooting resources Basic troubleshooting The following table provides information to help you troubleshoot your computer problems Note If you cannot correct the problem have the computer serviced For a list of service and support telephone numbers refer to the Safety Warranty and Setup Guide that comes with your com
112. mptom your computer is experiencing occurred immediately after you installed a new hardware option or new software do the following before referring to the troubleshooting information 92 ThinkCentre M93z User Guide 1 Remove the new hardware option or software If you must remove the computer cover to remove a hardware option make sure you review and follow the electrical safety information provided with your computer For your safety do not operate the computer with the cover removed 2 Run the diagnostic program to ensure your computer is operating correctly 3 Reinstall the new hardware option or software following the manufacturer s instructions Select the problem your computer is experiencing from the following list e Audio problems on page 93 e CD problems on page 94 e DVD problems on page 95 e Intermittent problems on page 97 e Keyboard mouse or pointing device problems on page 97 e Monitor problems on page 99 e Networking problems on page 100 e Option problems on page 103 e Performance and lockup problems on page 104 e Printer problems on page 105 e Serial port problems on page 106 e Software problems on page 106 e USB problems on page 107 Audio problems Select your symptom from the following list e No audio in Windows on page 93 e An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into
113. n the system board and components and internal drives in your computer Note The components in your computer might look slightly different from the illustrations Chapter 1 Product overview 9 Locating connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations on page 10 shows the locations of the connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations Table 3 In computer mode and monitor mode Integrated microphones optional EJ Volume down control computer mode E Ambient light sensor optional El Monitor computer mode switch EJ Integrated camera activity indicator optional Power button Ef Integrated camera shield control slider optional EEJ Power on indicator H Integrated camera optional EH Hard disk drive activity indicator EJ Microphone mute unmute control computer mode FER Microphone mute unmute indicator Note Indicators E EH EQ and are visible only when they are lit 10 ThinkCentre M93z User Guide Table 4 In On Screen Display OSD i OSD exit button EJ OSD right or brightness down control OSD left or brightness up control EJ OSD enter button Note To display the OSD menu press and hold the button J for at least three seconds You can display and use the OSD menu in both computer mode and monitor mode
114. nd e The frame foot illustrated in the following instructions is available only on computers that come with the frame stand If you remove the frame stand and install the monitor stand do not remove the frame foot To install the monitor stand do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 If your computer is installed with a frame stand press the release button toward the top of the computer and lift the frame stand off the computer Figure 11 Removing the frame stand 36 ThinkCentre M93z User Guide 4 To install the monitor stand align the two clips on the top of the monitor stand with the two holes in the chassis and then press the release button toward the top of the computer until the monitor stand is secured in position Figure 12 Installing the monitor stand Chapter 5 Installing or replacing hardware 37 5 After installing the monitor stand pull up the computer to the vertical position and remove the monitor stand lock to adjust the height of the monitor stand The monitor stand has a height adjustment range of 110 millimeters 4 33 inches
115. nd Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not be using the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen On the Windows 8 operating system do the following 1 Open Control Panel 2 Click Hardware and Sound 3 Click Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not be using the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen e The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex ensure that the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections e You have installed all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software The adapter stops working for no
116. nd that you can use to adjust the computer to your comfortable position The following illustration shows that you can adjust the position of the computer at an angle of 5 to the front and 45 to the rear Figure 6 Adjusting the vertical position of the computer to the front or to the rear 18 ThinkCentre M93z User Guide The following illustration shows that you can adjust the height of the monitor stand within a length of 110 00 mm 4 33 inches Note Computer height with the monitor stand between 441 20 mm 17 37 inches and 551 2 mm 21 70 inches Figure 7 Adjusting the height of the monitor stand The following illustration shows that you can turn the computer at an angel of 45 to the left and 45 to the right Figure 8 Turning the computer to the left or to the right Chapter 1 Product overview 19 Machine type and model label The machine type and model label identifies your computer When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label O Machine Type XXXX Model Number XXX Figure 9 Machine type and model label 20 ThinkCentre M93z User Guide Chapter 2 Using your computer This chapter provides information on using some of
117. not start the Windows operating system You can perform the following recovery operations from the Rescue and Recovery workspace e Rescue files from your hard disk drive or from a backup The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive e Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot start the Windows operating system e Restore your hard disk drive to the factory default state The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state If you have multiple partitions on your hard disk drive you have the option to restore the C partition and leave the other partitions intact Because the Rescue and Recovery workspace operates independently from the Windows operating system you can restore the hard disk drive to the factory default state even if you cannot start the Windows operating sys
118. nsiderations on page 78 Erasing lost or forgotten passwords clearing CMOS This section provides instructions on how to erase lost or forgotten passwords such as a user password To erase a lost or forgotten password do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Remove the computer cover See Removing the computer cover on page 38 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 16 Move the jumper from the standard position pin 1 and pin 2 to the maintenance position pin 2 and pin 3 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 67 Turn on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power switch for approximately five seconds 7 Repeat step 1 through step 2 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 67 Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices USB Setup Use this option to enable or d
119. nt Software System and Security Lenovo Fingerprint Reader Hardware and Sound Lenovo Solution Center System and Security Lenovo System Health and Diagnostics Password Manager System and Security Lenovo Password Vault User Accounts and Family Safety Power Manager Hardware and Sound Lenovo Power Controls System and Security Recovery Media System and Security Lenovo Factory Recovery Disks Rescue and Recovery System and Security Lenovo Enhanced Backup and Restore System Update System and Security Lenovo Update and Drivers View Management Utility System and Security Lenovo View Management Utility Note Depending on your computer model some of the programs might not be available Accessing Lenovo programs on the Windows 8 operating system If your computer is preinstalled with the Windows 8 operating system you can access Lenovo programs by doing either of the following e Click the Lenovo QuickLaunch icon from the taskbar A list of programs is displayed Click a Lenovo program to launch it If a desired program is not in the list click the plus icon e Press the Windows key to go to the Start screen Click a Lenovo program to launch it If you cannot find the program you need move the pointer to the bottom right corner of the screen to display the charms Then click the Search charm to search for the desired program Your computer supports the following Lenovo programs e Fingerprint Software e Lenovo Companion e
120. nterference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult an authorized dealer or service representative for help Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 1009 Think Place Building One Morrisville NC 27560 Phone Number 919 294 5900 re Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada European Union Compliance to the Electromagnetic Compatibility Directive Copyright Lenovo 2013 115 This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC
121. o in DOS applications or games Symptom No audio in DOS applications or games Actions e Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with the application or game for instructions on setting sound card settings e f these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 CD problems Select your symptom from the following list e An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive on page 95 e A CD or DVD does not work on page 95 e Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer on page 95 94 ThinkCentre M93z User Guide An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a CD drive Actions e If you have multiple CD or DVD drives installed or a combination of CD and DVD drives try inserting the disc into the other drive In some cases only one of the drives is connected to the audio subsystem e If you are using the Windows 7 operating system follow the action for A CD or DVD does not work on page 95 If this
122. o one of the following e Press F1 to enter the Setup Utility program Note After you enter the Setup Utility program press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again e Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive To enable the configuration change detection feature do the following 1 Start the Setup Utility program 2 From the Setup Utility program main menu select Security gt Configuration Change Detection and press Enter 3 Select Enabled and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Viewing and changing settings The Setup Utility program menu lists various items about the system configuration To view or change settings start the Setup Utility program See Starting the Setup Utility program on page 77 Then follow the instructions on the screen You can use either the keyboard or the mouse to navigate through BIOS menu choices The keys used to perform various tasks are displayed at the bottom of each screen Using passwords By using the Setup Utility program you can set passwords to prevent unauthorized access to your computer and data The following types of pass
123. oard does not work Symptom The wireless keyboard does not work Action If the Transceiver Communications LED is on and the wireless Keyboard does not work restart your computer If restarting your computer does not solve the problem verify that the following conditions are met e The batteries are properly installed e The batteries still retain their current e The wireless Keyboard is located less than ten meters away from the transceiver e The transceiver is fully installed 98 ThinkCentre M93z User Guide Action If the Transceiver Communications LED is not on reconnect the transceiver and the keyboard Monitor problems Note Many monitors have status indicator lights and built in controls for adjusting brightness contrast width height and other picture adjustments However the controls vary from monitor type to monitor type For information about the status lights and using the controls refer to the documentation that comes with your monitor Select your symptom from the following list e Wrong characters appear on the screen on page 99 e The monitor works when you turn on the computer but goes blank after some period of computer inactivity on page 99 e The monitor works when you turn on the computer but goes blank when you start some application programs on page 99 e The image appears to be flickering on page 99 e The image is discolored on page 100 Wrong characters appear on th
124. odel If the single touch feature or the multi touch feature is available on your computer you can tap the touch screen once with your finger to make a single click To make a double click tap twice without pausing To make a right click tap the touch screen once and then hold your finger on the touch screen until a Chapter 2 Using your computer 25 round circle is displayed Then lift your finger off the touch screen A context menu will be displayed where you can make selections Using the single touch feature The single touch feature enables you to use only one finger at a time to interact with your computer Using the multi touch feature The multi touch feature enables you to use one or two fingers to interact with your computer For example you can zoom in zoom out scroll or rotate on the touch screen with two fingers while browsing the Internet or reading or editing a document The following table shows the supported touch feature on each operating system edition Table 5 Operating system edition and supported touch feature 26 ThinkCentre M93z User Guide Chapter 3 You and your computer This chapter provides information about accessibility comfort and relocating your computer to other countries or regions Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort Arrange your workplace and the equipment you use to suit your indi
125. ogram opening a Web page opening a file and so on You also can use the SimpleTap program to access the Lenovo App Shop from which you can download various applications and computer software To start the SimpleTap program in a quick way do any of the following Click the red SimpleTap launch point on the desktop The red launch point is available on the desktop after you have launched the SimpleTap program for the first time Press the blue ThinkVantage button if your keyboard has one Note The SimpleTap program is only available on certain models preinstalled with the Windows 7 operating system If your Windows 7 model is not preinstalled with the SimpleTap program you can download it from http www lenovo com support e System Update The System Update program helps you keep the software on your computer up to date by downloading and installing software update packages Lenovo programs device drivers UEFI BIOS updates and other third party programs e View Management Utility The View Management Utility program enables you to easily organize your open windows It divides your screen into multiple parts and then resizes and positions open windows into different parts to make the best use of your desktop The program also is able to work across multiple monitors to improve your productivity Locations This section provides information to help you locate the connectors on the front and rear of your computer parts o
126. on the approximation of the laws of the Member States relating to electromagnetic compatibility Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Lenovo Einsteinova 21 851 01 Bratislava Slovakia CE German Class B compliance statement Deutschsprachiger EU Hinweis Hinweis f r Ger te der Klasse B EU Richtlinie zur Elektromagnetischen Vertr glichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG fr her 89 336 EWG zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertr glichkeit in den EU Mitgliedsstaaten und h lt die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Ger te wie in den Handb chern beschrieben zu installieren und zu betreiben Des Weiteren d rfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo bernimmt keine Verantwortung f r die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo ver ndert bzw wenn Er
127. onnect to either the mouse serial or USB connector Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device e Verify that the device drivers for the mouse or pointing device are installed correctly e If you are using a USB keyboard or mouse verify that the USB connectors are enabled in the BIOS settings See Enabling or disabling a device on page 79 If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 The pointer on the screen does not move smoothly with the mouse Symptom The pointer on the screen does not move smoothly with the mouse Action Erratic movement of the mouse pointer is generally caused by a buildup of dirt oils and other contaminants on the ball inside the mouse Clean the mouse See Optical mouse on page 87 for instructions The fingerprint reader does not work Symptom The fingerprint reader does not work Action The following could cause the fingerprint reader not to operate properly e Not enrolling your fingerprint correctly e Scratching the surface of the reader with a hard pointed object e Scraping the surface of the reader with your nail or anything hard e Using or touching the reader with a dirty finger e The surface of your finger is very different from when you enrolled your fingerprint The wireless keyb
128. optical mouse cleaning 87 P parts replacement completing 67 password Administrator 78 considerations 78 Power On Password 78 setting changing deleting 78 passwords erasing 79 lost or forgotten 79 passwords using 77 physical specifications 5 power features 3 power on self test POST 83 Power On Password 78 130 ThinkCentre M93z User Guide programs updating system 83 purchasing additional services 111 R rear connectors 13 rear I O assembly removing 40 rear PS 2 connectors and serial port assembly removing 62 recovering from a POST BIOS update failure 84 software 69 recovery boot block 84 operations backup and 70 problems solving 74 recovery media creating and using 69 removing computer cover 38 removing frame foot 39 removing monitor stand 36 removing rear I O assembly 40 removing rear PS 2 connectors and serial port assembly 62 replacing ambient light sensor 57 card reader 58 converter board 45 ExpressCard 59 GPU heat sink and fan 60 hard disk drive 42 heat sink 46 integrated camera 54 internal speakers 51 keyboard 66 microprocessor 48 mouse 63 thermal sensor 52 Wi Fi card 56 Rescue and Recovery 69 workspace Rescue and Recovery 71 Rescue and Recovery workspace 71 resources information 109 S safety v safety information 109 security enabling or disabling 79 features 3 selecting startup device 80 temporary startup device 80 serial pot 14 service and help 110 customer supp
129. optional e Six Universal Serial Bus USB 3 0 connectors e One Ethernet connector e One DisplayPort out connector e One VGA in connector e One Personal System 2 PS 2 keyboard connector optional e One PS 2 mouse connector optional e Two audio connectors on the left panel microphone connector and headset connector For more information see Locating connectors controls and indicators on the front of your computer on page 10 and Locating connectors on the rear of your computer on page 13 Expansion e One hard disk drive bay e One optical drive bay e One half height mini PCI Express x1 card slot e One full height mini PCI Express x1 card slot also can support Mini Serial Advanced Technology Attachment mSATA solid state drive Power supply Your computer comes with one of the following power supplies e 150 watt automatic voltage sensing power supply for integrated graphic model e 180 watt automatic voltage sensing power supply for discrete graphic model Security features e Computrace Agent software embedded in firmware e Cover presence switch also called intrusion switch e Ability to enable or disable a device e Ability to enable or disable USB connectors individually e Keyboard with fingerprint reader shipped with some models e Power on password POP administrator password and hard disk drive password to deter unauthorized use of your computer e Startup sequence control e Startup w
130. opyright Lenovo 2013 69 Creating recovery media This section provides instructions on how to create recovery media Note On the Windows 7 operating system you can create recovery media using discs or external USB storage devices To create recovery media on the Windows 7 operating system click Start gt All Programs gt Lenovo ThinkVantage Tools gt Factory Recovery Disks Then follow the instructions on the screen Using recovery media This section provides instructions on how to use recovery media On the Windows 7 operating system you can use recovery media to restore the contents of the hard disk drive to the factory default state Also you can use recovery media to put the computer in an operational state after all other methods of hard disk drive recovery have failed Attention When you use recovery media to restore the contents of the hard disk to the factory default state all the files currently on the hard disk drive will be deleted and replaced by the factory default files To use recovery media on the Windows 7 operating system do the following 1 Depending on the type of your recovery media connect the boot medium memory key or other USB storage device to the computer or insert the boot disc into the optical drive 2 Repeatedly press and release the F12 key when turning on the computer When the Please select boot device window opens release the F12 key 3 Select the desired startup device and press Enter
131. ort center 110 getting 109 services other 111 purchasing additional 111 setting password 78 settings changing 77 viewing 77 Setup Utility 77 Setup Utility program starting 77 Setup Utility exiting 82 software recovering 69 solving recovery problems 74 starting the Setup Utility program 77 startup device 80 sequence changing 80 temporary selecting 80 static sensitive devices handling 35 system management 2 programs 83 system board connectors 16 locating parts 16 locations 16 memory module 41 T temporary startup device 80 the BIOS updating flashing 83 84 thermal sensor replacing 52 trademarks 114 troubleshooting basic 91 troubleshooting diagnostics 91 U updating flashing the BIOS 83 system programs 83 updating flashing the BIOS 84 USB connector 14 using a rescue medium creating and 72 diagnostic program 110 documentation 110 other services 111 passwords 77 Setup Utility 77 V VGA in connector 14 video subsystem 1 viewing and changing settings 77 W warranty information 109 Copyright Lenovo 2013 Wi Fi card replacing 56 workspace backup and recovery 71 131 132 ThinkCentre M93z User Guide lenovo
132. ory of device for which you need the device driver Click the appropriate device driver ook WwW PY Download and install the device driver Updating your operating system Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site The Web site automatically determines what Windows updates are available for your specific computer and lists those updates only Updates could include security fixes new versions of Windows components such as Media Player fixes to other portions of the Windows operating system or enhancements Attention Do not download updated device drivers from the Windows Web site The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems Obtain updated device drivers from Lenovo See Getting the latest device drivers for your computer on page 85 for more information To access the Microsoft Windows Update site do the following 1 Go to http windowsupdate microsoft com 2 Follow the instructions on the screen Copyright Lenovo 2013 85 Using System Update The System Update program helps you keep the software on your computer up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers BIOS flashes or software updates When the System Update program connec
133. parts replacement on page 67 Replacing the hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the hard disk drive To replace the hard disk drive do the following 42 ThinkCentre M93z User Guide Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 38 4 Locate the hard disk drive in the computer See Locating components on page 15 Press the clips of the hard disk drive bracket inward and then slide the hard disk drive to the left to remove it from the chassis Figure 19 Removing the hard disk drive Flex the sides of the hard disk drive bracket properly to remove the hard disk drive out of the bracket To install the new hard disk drive into the bracket flex the bracket and align pin pin Eh pin El and pin E on the bracket with the corresponding holes in the hard disk drive Figure 20 Installing the hard disk drive into the bracket Ch
134. puter or go to the Lenovo Support Web site at http www lenovo com support phone a T The computer does not start Verify that when you press the power Switch e The power cord is correctly connected to the rear of the computer and to a working electrical outlet If your computer has a secondary power switch on the rear of the computer make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that e The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected to the monitor and to a working electrical outlet The monitor is turned on and the brightness and contrast controls are set correctly The computer voltage matches the voltage available at the electrical outlet for your country or region If your computer has two monitor connectors be sure to use the connector on the graphics card The keyboard does not work Verify that e The computer is turned on e The keyboard is securely connected to a USB connector on the computer e No keys are stuck The mouse does not work Verify that e The computer is turned on e The mouse is securely connected to a USB connector on the computer e The mouse is clean Refer to Optical mouse on page
135. r 11 Getting information help and service on page 109 Intermittent problems Symptom A problem occurs only occasionally and is difficult to repeat Actions e Verify that all cables and cords are securely connected to the computer and attached devices e Verify that when the computer is on the fan grill is not blocked there is air flow around the grill and the fans are working If airflow is blocked or the fans are not working the computer might overheat e If SCSI devices are installed verify that the last external device in each SCSI chain is terminated correctly See your SCSI documentation If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 Keyboard mouse or pointing device problems Select your symptom from the following list e All or some keys on the keyboard do not work on page 97 e The mouse or pointing device does not work on page 98 e The pointer on the screen does not move smoothly with the mouse on page 98 e The fingerprint reader does not work on page 98 e The wireless keyboard does not work on page 98 All or some keys on the keyboard do not work Symptom All or some keys on the keyboard do not work Actions e Verify that the keyboard cable is securely connected to the correct connector on the computer e If you are using an
136. r 8 GB DDR3 SODIMMs in any combination up to a maximum of 16 GB To install or replace a memory module do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the frame stand See Installing the monitor stand on page 36 4 Remove the computer cover See Removing the computer cover on page 38 Chapter 5 Installing or replacing hardware 41 5 Locate the memory modules See Locating components on page 15 6 Open the retaining clips If you are replacing an old memory module open the retaining clips and remove the memory module being replaced as shown Figure 17 Removing the memory module 7 Insert the notched end J of the new memory module into the slot Press the memory module firmly and pivot the memory module until it snaps into place Ensure that the memory module is secured in the slot and does not move easily Figure 18 Installing a memory module What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the
137. r countries Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 114 ThinkCentre M93z User Guide Appendix B Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be re exported except to any of the embargoed countries in the EAR E1 country list Electronic emissions notices The following information refers to Lenovo personal computer machine types 10AC 10AD 10AE and 10AF Federal Communications Commission Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the i
138. r is facing up 3 Remove the frame stand See Installing the monitor stand on page 36 4 Remove the computer cover See Removing the computer cover on page 38 5 Locate the frame foot See Locating components on page 15 Chapter 5 Installing or replacing hardware 39 6 Remove the four screws that secure the frame foot to the chassis and then slide the frame foot out of the chassis Figure 15 Removing the frame foot 7 To reinstall the frame foot align the four screw holes in the frame foot with those in the chassis and then install the screws to secure the frame foot to the chassis What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Removing and reinstalling the rear I O assembly Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to remove and reinstall the rear I O assembly To remove and reinstall the rear I O assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your compu
139. r surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 38 Locate the heat sink and fan assembly for GPU See Locating components on page 15 Note the routing of the GPU fan cable and then disconnect the GPU fan cable from the system board Follow the following sequence to remove the four screws that secure the heat sink and fan assembly for GPU to the system board a Partially remove screw E then fully remove screw J and then fully remove screw b Partially remove screw ff then fully remove screw and then fully remove screw E oa ff Ww Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink and fan assembly for GPU Figure 39 Removing the heat sink and fan assembly for GPU 7 Lift the failing heat sink and fan assembly for GPU off the system board Notes Chapter 5 Installing or replacing hardware 61 e You might have to gently twist the heat sink and fan assembly for GPU to free it from the microprocessor e Do not touch the thermal grease while handling the heat sink and fan assembly for GPU 8 Position the new heat sink and fan assembly for GPU on the system board so that the four screws are aligned with the corresponding holes in the system boa
140. ratings vi ThinkCentre M93z User Guide Plugs and outlets If a receptacle power outlet that you intend to use with your computer equipment appears to be damaged or corroded do not use the outlet until it is replaced by a qualified electrician Do not bend or modify the plug If the plug is damaged contact the manufacturer to obtain a replacement Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity otherwise unstable voltage might damage your computer data or attached devices Some products are equipped with a three pronged plug This plug fits only into a grounded electrical outlet This is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not fully extend power cords in a way that will stress the cords Be sure that the power outlet provides the correct voltage and current for the product you are installin
141. rd 9 Follow the following sequence to install the four screws to secure the heat sink and fan assembly for GPU as shown in Figure 39 Removing the heat sink and fan assembly for GPU on page 61 a Partially tighten screw fj then fully tighten screw J and then fully tighten screw E b Partially tighten screw E then fully tighten screw E and then fully tighten screw E 10 Connect the GPU fan cable to the system board See Locating parts on the system board on page 16 What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the rear PS 2 connectors and serial port assembly Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the rear PS 2 connectors and serial port assembly Note The rear PS 2 connectors and serial port assembly is available only in some models To replace the rear PS 2 connectors and serial port assembly do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer
142. rds from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 38 A OQ Locate the Wi Fi card on the system board See Locating parts on the system board on page 16 5 Disconnect the two cables from the Wi Fi card and then remove the screw that secures the Wi Fi card to the system board Figure 34 Removing the cables from the Wi Fi card 56 ThinkCentre M93z User Guide 6 Carefully pivot the Wi Fi card upward and lift the Wi Fi card to remove it from the mini PCI Express x1 card slot Figure 35 Removing the Wi Fi card 7 Insert the notched end of the new Wi Fi card into the mini PCI Express x1 card slot Press the new Wi Fi card firmly and then pivot the Wi Fi card to align the screw hole in the new Wi Fi card with the one in the system board 8 Install the screw to secure the new Wi Fi card to the system board 9 Connect the two cables to the new Wi Fi card Note The black cable should be connected to the WiFi card connector MAIN The grey cable should be connected to the WiFi card connector AUX What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replace
143. rence between light and dark areas e Image Position Horizontal Position Moves the image left or right Vertical Position Moves the image up or down e Image Setup Automatic Optimizes the image size position phase and clock Manual Manually optimizes the image phase and clock e Image Properties Color Adjusts the intensity of red green and blue Scaling Expands the image to full screen e Options Information Displays the resolution refresh rate and product details Menu Language Changes the language of the menu Menu Position Adjusts the location of the menu Factory Default Resets the monitor to original settings Accessibility Changes the menu time out settings e Advanced SettingsS Ctrl Alt Del Displays the system restart menu Debug Mode Displays the debug information after the computer restarts only for Lenovo trained service personnel Note By default this function is disabled to ensure that your computer can work properly LED Switch Turns on or turns off the LEDs e Exit Exits the OSD menu 12 ThinkCentre M93z User Guide Locating connectors on the rear of your computer Figure 2 Rear connector locations on page 13 shows the locations of the connectors on the rear of your computer Some connectors on the rear of your computer are color coded to help you determine where to connect the cables on your computer
144. roblem from the following list e Ethernet problems on page 101 e A wireless LAN problem on page 102 e A wireless WAN problem on page 102 e Bluetooth problem on page 103 For more information see Help and Support on page 109 100 ThinkCentre M93z User Guide Ethernet problems For Ethernet problems select your symptom from the following list e Your computer cannot connect to the network on page 101 e The adapter stops working for no apparent reason on page 101 e If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps the connection fails or errors occur on page 102 e If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps on page 102 Your computer cannot connect to the network Symptom Your computer cannot connect to the network Actions Ensure that e The cable is installed properly The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable e The cable is installed properly e You are using the correct device driver On the Windows 7 operating system do the following 1 Click Start gt Control Panel 2 Click Hardware a
145. rom Windows Store will be reinstalled but all other programs will be removed To refresh your computer do the following 1 Move the cursor to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 In the Refresh your PC without affecting your files section click Get started Resetting your computer to the factory default settings You can reset your computer to the factory default settings Resetting the computer will reinstall the operating system and reinstall all the programs and settings that came with your computer Attention If you reset your computer all your personal files and settings will be deleted To avoid data loss make a backup copy of all the data that you want to keep To reset your computer do the following 1 Move the cursor to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC settings gt General 2 In the Remove everything and reinstall Windows section click Get started Advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system start the computer from an external device or restore the Windows operating system from a system image To use the advanced startup options do the following 1 Move the cursor to the top right or bottom right corner of the screen to display the charms Click Settings gt Change PC
146. s 8 operating system move the cursor to the top right or bottom right corner of the screen to display the charms Then click Settings gt Help Safety and Warranty The Safety Warranty and Setup Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site The Lenovo Web site http Awww lenovo com provides up to date information and services to help you buy upgrade and maintain your computer You can also do the following e Shop for desktop and notebook computers monitors projectors upgrades and accessories for your computer and special offers e Purchase additional services such as support for hardware operating systems application programs network setup and configuration and custom installations e Purchase upgrades and extended hardware repair services e Download the latest device drivers and software updates for your computer model e Access the online manuals for your products e Access the Lenovo Limited Warranty Copyright Lenovo 2013 109 e Access troubleshooting and support information for your computer model and other supported products e Find the service and support phone numbers for your country or region e Find a Service Provider located near you Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at http www lenovo com s
147. s Enter Select Wake on Lan and press Enter Select Disabled and press Enter NO OO fF WO Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Note When ErP compliance mode is enabled you can wake up your computer by doing one of the following e Pressing the power switch e Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time To enable the wake up on alarm feature do the following 80 ThinkCentre M93z User Guide Start the Setup Utility program From the Setup Utility program main menu select Power gt Automatic Power On and press Enter Select Wake Up on Alarm and press Enter Then follow the instructions on the screen A O N Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit e Enabling the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity To enable the after power loss feature do the following 1 Start the Setup Utility program 2 From the Setup Utility program main menu select Power gt After Power Loss and press Enter 3 Select Power On and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit ICE performance mode You can adjust the acou
148. s passwords Depending on your version of the Windows operating system you can use passwords for a variety of features including controlling login access access to shared resources network access and individual user settings For more information see Help and Support on page 109 Configuring the fingerprint reader If your keyboard has a fingerprint reader you can configure the fingerprint reader in the Setup Utility program The Fingerprint Setup submenu under the Security menu of the Setup Utility program provides the following options e Preboot Authentication enables or disables the fingerprint authentication for accessing the BIOS e Erase Fingerprint Data clears the fingerprint data stored in a fingerprint reader To configure the fingerprint reader do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 2 From the Setup Utility program main menu select Security gt Fingerprint Setup and press Enter The Fingerprint Setup window opens 3 Select Preboot Authentication or Erase Fingerprint Data as desired and press Enter 4 Select the desired settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Using and understanding firewalls A firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules
149. sing recovery media on page 69 Note If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media you might not have the rescue device an internal hard disk drive a disc a USB hard disk drive or other external devices set as the first boot device in the startup device sequence You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program See Selecting a startup device on page 80 for detailed information about temporarily or permanently changing the startup device sequence For more information about the Setup Utility program see Chapter 7 Using the Setup Utility program on page 77 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use 74 ThinkCentre M93z User Guide Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 operating system Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program you can refresh your computer without losing your personal files or changing your settings Attention If you refresh your computer the programs that came with your computer and the programs that you installed f
150. sing the software program see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem Check with your software manufacturer to see if any updates are available Many software manufacturers make updates available from the World Wide Web If the software program used to work correctly but does not work correctly now do the following On the Windows 7 operating system click Start gt Control Panel gt System and Security gt System gt System Protection gt System Restore Then follow the instructions on the screen On the Windows 8 operating system open Control Panel and click System and Security gt System gt System Protection gt System Restore Then follow the instructions on the screen If you are unable to resolve the problem through other methods uninstall the software program and reinstall it If these actions do not correct the problem you might need technical assistance Contact your software manufacturer or see Chapter 11 Getting information help and service on page 109 for details USB problems Symptom The USB connectors cannot be accessed Actions Make sure the USB cable is securely connected to the USB connector and to the USB device If the USB device has its own power cord make sure it is attached to a properly grounded electrical outlet If the USB device has its own On Off switch make
151. splayed Select the program that you want to remove Click Uninstall Change e Clean out your Inbox Sent Items and Deleted Items folders from your e mail application The folder names and procedures vary depending on your e mail application If you need assistance see the help system for your e mail application Excessive number of fragmented files Symptom Excessive number of fragmented files Action Run the Windows Disk Defragmenter program Note Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive the disk defragmentation process might take up to several hours to complete On the Windows 7 operating system do the following 1 Close any programs that are currently running and close any open windows Click Start gt Computer Right click your C drive entry and then click Properties Click the Tools tab Click Defragment Now then click Continue on hr WwW DY Click Defragment Now again to start a disk defragmentation process On the Windows 8 operating system do the following 1 Close any programs that are currently running and close any open windows Open the Windows Explorer and click Computer Right click your C drive entry and then click Properties Click the Tools tab Click Optimize ona W DY Click Optimize again to start a disk defragmentation process Insufficient memory Symptom Insufficient memory In general the more memory that is in
152. stalled the better the Windows operating system runs Action Install additional memory For information about purchasing memory see Chapter 11 Getting information help and service on page 109 For step by step instructions on installing memory see Installing or replacing a memory module on page 41 If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 Printer problems Symptom The printer does not work Chapter 10 Troubleshooting and diagnostics 105 Actions Verify that 1 The printer is turned on and is online 2 Paper is loaded correctly 3 The printer signal cable is securely connected to the correct parallel serial or USB connector on the computer Note Non lIEEE approved printer signal cables might cause unpredictable problems 1 Any device drivers and other software that came with the printer are correctly installed 2 You have assigned the printer port correctly in your operating system application program or BIOS settings For more information about BIOS settings see Chapter 7 Using the Setup Utility program on page 77 If the problem persists run the tests described in the documentation that comes with your printer If you cannot correct the problem have the computer serviced See Chapter 11 Getting information help and service on page 109 Serial
153. stic and thermal performance of your computer through the ICE Performance Mode menu Three choices are available e Better Acoustic Performance default setting e Better Thermal Performance e Full speed By enabling Better Acoustic Performance your computer will run with less noise at a normal thermal level By enabling Better Thermal Performance your computer will run at a better thermal level with normal acoustic performance By enabling Full speed all fans in your computer will run at full speed To configure the ICE performance mode do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 77 From the Setup Utility program main menu select Power Select Intelligent Cooling Engine ICE The Intelligent Cooling Engine ICE window is displayed Select ICE Performance Mode The ICE Performance Mode window is displayed Select Better Acoustic Performance Better Thermal Performance or Full speed as desired oa fk WwW PY Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 82 ICE thermal alert You can monitor the thermal function of your computer under critical thermal situations through the ICE Thermal Alert menu Two choices are available e Enabled default setting e Disabled After enabling the ICE thermal alert function when critical thermal situations occur such as malfunctioning fans abnormally hig
154. t Services Web site at http support microsoft com directory or you can contact the Customer Support Center Some fees might apply Purchasing additional services During and after the warranty period you can purchase additional services such as support for hardware operating systems and application programs network setup and configuration services upgraded or extended hardware repair services and custom installation services Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com Chapter 11 Getting information help and service 111 112 ThinkCentre M93z User Guide Appendix A Notices Lenovo may not offer the products services or features discussed in this document in all countries Consult your local Lenovo representative for information on the products and services currently available in your area Any reference to a Lenovo product program or service is not intended to state or imply that only that Lenovo product program or service may be used Any functionally equivalent product program or service that does not infringe any Lenovo intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any other product program or service Lenovo may have patents or pending patent applications covering subject matter described in this document The furn
155. t least once every three months Before inspecting your computer turn off the power and unplug the computer s power cord from the electrical outlet then remove any dust from vents and perforations in the bezel If you notice external dust accumulation then examine and remove dust from the inside of the computer including heat sink inlet fins power supply vents and fans Always turn off and unplug the computer before opening the cover If possible avoid operating your computer within two feet of high traffic areas If you must operate your computer in or near a high traffic area inspect and if necessary clean your computer more frequently Copyright Lenovo 2013 vii For your safety and to maintain optimum computer performance always follow these basic precautions with your desktop computer e Keep the cover closed whenever the computer is plugged in e Regularly inspect the outside of the computer for dust accumulation e Remove dust from vents and any perforations in the bezel More frequent cleanings might be required for computers in dusty or high traffic areas e Do not restrict or block any ventilation openings e Do not store or operate your computer inside furniture as this might increase the risk of overheating e Airflow temperatures into the computer should not exceed 35 C 95 F e Do not install air filtration devices They may interfere with proper cooling Operating environment The optimal environment in which
156. tained in specific environments and is presented as an illustration The result obtained in other operating environments may vary Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this publication to non Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites The materials at those Web sites are not part of the materials for this Lenovo product and use of those Web sites is at your own risk Any performance data contained herein was determined in a controlled environment Therefore the result obtained in other operating environments may vary significantly Some measurements may have been made on development level systems and there is no guarantee that these measurements will be the same on generally available systems Furthermore some measurements may have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Copyright Lenovo 2013 113 Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft Windows and Windows Vista are trademarks of the Microsoft group of companies Intel and Intel Core are trademarks of Intel Corporation in the U S and or othe
157. tem Attention If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings all files on the primary hard disk drive partition usually drive C will be deleted in the recovery process If possible make copies of important files If you are unable to start the Windows operating system you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media To start the Rescue and Recovery workspace do the following 1 Make sure the computer is turned off Chapter 6 Recovery information 71 2 Turn on your computer When you see the logo screen press Enter and then press F11 to enter the Rescue and Recovery workspace 3 If you have set a Rescue and Recovery password type your password when prompted The Rescue and Recovery workspace opens after a short delay Note If the Rescue and Recovery workspace fails to open see Solving recovery problems on page 74 4 Do one of the following e To rescue files from your hard disk drive click Rescue files and follow the instructions on the screen e To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings click Full Restore and follow the instructions on the screen For more information about the features of the Rescue and Recovery workspace click Help Note After restoring your h
158. ter and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 38 4 Locate the rear I O assembly See Locating components on page 15 5 Remove the screws J that secure the rear I O assembly to the chassis Then lift the rear I O assembly upward to remove it from the rear I O assembly slot 40 ThinkCentre M93z User Guide Figure 16 Removing the rear I O assembly 6 To reinstall the rear I O assembly align the screw holes in the rear I O assembly with those in the chassis Then press the top of the rear I O assembly downward until it snaps into place 7 Install the screws to secure the rear I O assembly to the chassis What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Installing or replacing a memory module Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to install or replace a memory module Your computer has two slots for installing or replacing DDR3 SODIMMs that provide up to a maximum of 16 GB system memory When installing or replacing a memory module use 2 GB 4 GB o
159. ternal speakers See Locating components on page 15 5 Note the location of the internal speaker cable connection Note the routing of the internal speaker cables Disconnect the internal speaker cables from the system board 6 Remove the two screws that secure each internal speaker to the front bezel and then remove the internal speakers from the computer Figure 29 Removing the internal speakers 7 Route the new internal speaker cables and then position the new internal speakers on the front bezel so that the two screw holes in each internal speaker align with those in the front bezel 8 Reinstall the two screws to secure each of the internal speakers to the front bezel 9 Reconnect the internal speaker cables to the system board See Locating parts on the system board on page 16 What to do next e To work with another piece of hardware go to the appropriate section Chapter 5 Installing or replacing hardware 51 e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the thermal sensor Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the thermal sensor To replace the thermal sensor do the following 1 52 Remove all media from the drives and turn off all attached devices and the computer Then d
160. that were disconnected 14 Turn on the computer to restart the operating system 84 ThinkCentre M93z User Guide Chapter 9 Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly Keeping your computer current In some situations you may find it necessary to have the most current software programs device drivers or operating system This section explains how to get the latest updates for your computer Select any of the following topics e Getting the latest device drivers for your computer on page 85 e Updating your operating system on page 85 e Using System Update on page 86 Getting the latest device drivers for your computer Note Because Lenovo makes constant improvements to its Web sites the Web page contents are subject to change without notice including the contents referenced in the following procedure You can download and install updated device drivers from the Lenovo Web site by doing the following Attention Do not download updated device drivers from the Windows Update Web site The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems Obtain updated device drivers from Lenovo 1 Go to http www lenovo com support Click Download amp Drivers Select the machine type of your computer from the machine type list Click the categ
161. tical drive release button fj toward the top of the computer and then slide the optical drive out of the optical drive bay Figure 22 Removing the optical drive 6 To install a new optical drive slide the new optical drive into the optical drive bay until it snaps into position Figure 23 Installing the optical drive What to do next e To work with another piece of hardware go to the appropriate section e To complete the installation or replacement go to Completing the parts replacement on page 67 Replacing the converter board Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to replace the converter board Chapter 5 Installing or replacing hardware 45 To replace the converter board do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up Remove the computer cover See Removing the computer cover on page 38 Remove the optical drive See Replacing the optical drive on page 44 Locate the converter board See
162. tion Do not open your computer or attempt any repair before reading and understanding Important safety information on page v Notes 1 Use only computer parts provided by Lenovo 2 When installing or replacing an option use the appropriate instructions in this section along with the instructions that come with the option Installing external options You can connect external options to your computer such as external speakers a printer or a scanner For some external options you must install additional software in addition to making the physical connection When installing an external option see Locating connectors controls and indicators on the front of your computer on page 10 and Locating connectors on the rear of your computer on page 13 to identify the required connector Then use the instructions that come with the option to help you make the connection and install any software or device drivers that are required for the option Copyright Lenovo 2013 35 Installing the monitor stand Attention Do not open your computer or attempt any repair before reading and understanding Important safety information on page v This section provides instructions on how to install the monitor stand Notes e The monitor stand is available only in some models If your computer comes with the monitor stand the instructions on how to remove the frame stand also apply to the removal of the monitor sta
163. tion Table 6 ENERGY STAR power management features Power plan ThinkCentre Default e Turn off the display After 10 minutes e Put the computer to sleep After 25 minutes e Advanced power settings Turn off hard disk drives After 20 minutes Hibernate Never To awaken your computer from a Sleep or Standby mode press any key on your keyboard For more information about these settings refer to your Windows Help and Support information system Copyright Lenovo 2013 127 128 ThinkCentre M93z User Guide Index A a rescue medium creating and using 72 Administrator password 78 ambient light sensor replacing 57 audio subsystem 1 backup and recovery operations 70 basic troubleshooting 91 boot block recovery 84 Cc cable lock security 32 card reader replacing 58 changing password 78 startup device sequence 80 cleaning an optical mouse 87 CMOS clearing 79 components internal 15 computer cover removing 38 computer cover reinstalling 67 connector 14 connectors rear 13 connectors controls indicators front 10 considerations passwords 78 converter board replacing 45 creating and using a rescue medium 72 creating and using recovery media 69 CRU completing the installation 67 customer support center 110 D deleting a password 78 Description 14 device drivers 68 devices handling static sensitive 35 diagnostics program using 110 diagnostics troubleshooting 91 display 1
164. to determine which inbound and outbound connections are authorized If your computer is preinstalled with a firewall program it helps protect against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to the help system of your firewall program The Windows operating system preinstalled on your computer provides the Windows Firewall For details on using the Windows Firewall refer to Help and Support on page 109 Protecting data against viruses Your computer is preinstalled with an antivirus program to help you guard against detect and eliminate viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates Note Virus definition files must be kept up to date to guard against new viruses Chapter 4 Security 33 For more information about how to use your antivirus software refer to the help system of your antivirus software 34 ThinkCentre M93z User Guide Chapter 5 Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer Handling static sensitive devices Do not open the static protective package containing the new part until the defective part has been removed from th
165. to use your computer is 10 C 35 C 60 F 95 F with humidity ranging between 35 and 80 If your computer is stored or transported in temperatures less than 10 C 50 F allow the cold computer to rise slowly to an optimal operating temperature of 10 C 35 C 50 F 95 F before use This process could take two hours in extreme conditions Failure to allow your computer to rise to an optimal operating temperature before use could result in irreparable damage to your computer If possible place your computer in a well ventilated and dry area without direct exposure to sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Modem safety information CAUTION To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG telecommunication line cord listed by Underwriters Laboratories UL or certified by the Canadian Standards Association CSA To reduce the risk of fire electrical shock or injury when using tel
166. top click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click Back up your hard drive and select backup operation options Then follow the instructions on the screen to complete the backup operation Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt All Programs gt Lenovo ThinkVantage Tools gt Enhanced Backup and Restore The Rescue and Recovery program opens 2 Inthe Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Restore your system from a backup icon 4 Follow the instructions on the screen to complete the recovery operation For more information about performing a recovery operation from the Rescue and Recovery workspace see Using the Rescue and Recovery workspace on page 71 Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected hidden area of your hard disk drive that operates independently from the Windows operating system This enables you to perform recovery operations even if you can
167. ts to the Lenovo Support Web site the System Update program automatically recognizes the machine type and model of your computer the installed operating system and the language of the operating system to determine what updates are available for your computer The System Update program then displays a list of update packages and categorizes each update as critical recommended and optional to help you understand the importance You have complete control of which updates to download and install After you select the update packages you want the System Update program automatically downloads and installs the updates without any further intervention from you The System Update program is preinstalled on most Lenovo computers and is ready to run The only prerequisite is an active Internet connection You can start the program manually or you can use the schedule feature to enable the program to search for updates automatically at specified intervals You also can predefine scheduled updates to search by severity critical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you To open the System Update program see Accessing Lenovo programs on the Windows 7 operating system on page 6 or Accessing Lenovo programs on the Windows 8 operating system on page 7 If the System Update program is not currently installed on your computer you can download it fro
168. udio while playing DVD movie Actions e Check the volume control settings on your computer and on your speakers e Make sure that the disc surface is clean and not scratched e Check all cable connections to and from the speakers e Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 Playback is very slow or choppy Symptom Playback is very slow or choppy Actions e Disable any background programs such as AntiVirus or Desktop Themes e Ensure that video resolution is set to less than 1152 x 864 If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting information help and service on page 109 Invalid disc or no disc found message Symptom Invalid disc or no disc found message Actions e Ensure that a DVD disc is in the drive with the shiny side of the disc facing down e Ensure that video resolution is set to less than 1152 x 864 96 ThinkCentre M93z User Guide e On computers that have a CD ROM or CD RW drive in addition to a DVD ROM drive make sure that the DVD disc is in the drive labeled DVD If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapte
169. uilt in wireless networking card Actions e Make sure that your wireless LAN driver is the latest version Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file e Make sure that your computer is within range of a wireless access point e Make sure that the wireless radio is enabled by double clicking the Access Connections icon in the Windows notification area e Check Network Name SSID and your encryption information Use Access Connections to verify this case sensitive information A wireless WAN problem Message Unauthorized WAN card is plugged in Power off and remove the WAN card Action The WAN card is not supported on this computer Remove it Note Some computer models do not have a wireless WAN 102 ThinkCentre M93z User Guide Bluetooth problem Symptom Sound does not come from the Bluetooth headset or headphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile Action Do the following 1 Exit the application that uses the sound device for example Windows Media Player Open Control Panel Click Hardware and Sound gt Sound Select the Playback tab If you are using the Headset profile select Bluetooth Hands free Audio and click the Set Default button If you are using the AV profile select Stereo Audio and click the Set Default button 6 Click OK to
170. upport This Web site is updated with the latest support information such as the following e Drivers and software e Diagnostic solutions e Product and service warranty e Product and parts details e User guides and manuals e Knowledge base and frequently asked questions Help and service This section contains information about obtaining help and service Using the documentation and diagnostic program If you experience a problem with your computer see Chapter 10 Troubleshooting and diagnostics on page 91 For information on additional resources to help you troubleshoot your computer problem see Information resources on page 109 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a diagnostic program that help you identify hardware problems You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period e Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem e Hardware repair If the
171. urn the audio off If the volume icon is not in the taskbar see Adding the volume icon to the taskbar on page 23 Adding the volume icon to the taskbar To add the volume icon to the taskbar on the Windows 7 operating system do the following 1 From the Windows desktop click Start gt Control Panel gt Appearance and Personalization 2 Inthe Taskbar and Start Menu section click Customize icons on the taskbar 3 Click Turn system icons on or off and change the volume behaviors from Off to On 4 Click OK to save the new settings To add the volume icon to the taskbar on the Windows 8 operating system do the following 1 Open Control Panel and click Appearance and Personalization 2 In the Taskbar section click Customize icons on the taskbar Chapter 2 Using your computer 23 3 Click Turn system icons on or off and change the volume behaviors from Off to On 4 Click OK to save the new settings Setting the volume from Control Panel You can set the computer volume from Control Panel To set the computer volume from Control Panel do the following 1 On the Windows 7 operating system click Start gt Control Panel gt Hardware and Sound On the Windows 8 operating system open Control Panel and click Hardware and Sound 2 In the Sound section click Adjust system volume 3 Move the sliders up or down to raise or lower the volume of your computer Using CDs and DVDs Your computer might have a DVD ROM drive or re
172. vide good support The seat should have a curved front to relieve pressure on the thighs Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest When using the keyboard keep your forearms parallel to the floor and your wrists in a comfortable position Use a light touch on the keyboard and your hands and fingers relaxed Change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet Copyright Lenovo 2013 27 Adjust the monitor so the top of the screen is at or slightly below eye level Place the monitor at a comfortable viewing distance usually 51 to 61 cm 20 to 24 inches and position it so you can view it without having to twist your body Also position other equipment you use regularly such as the telephone or a mouse within easy reach Glare and lighting Position the monitor to minimize glare and reflections from overhead lights windows and other light sources Reflected light from shiny surfaces can cause annoying reflections on your monitor screen Place the monitor at right angles to windows and other light sources when possible Reduce overhead lighting if necessary by turning off lights or using lower wattage bulbs If you install the monitor near a window use curtains or blinds to block the sunlight You can adjust the brightness and contrast controls on the monitor as the room lighting changes throughout the d
173. vidual needs and the kind of work that you perform In addition use healthy work habits to maximize your performance and comfort while using your computer The following topics provide information about arranging your work area setting up your computer equipment and establishing healthy work habits Lenovo is committed to providing people with disabilities greater access to information and technology As a result the following information provides ways to help users that have hearing vision and mobility limitations get the most out of their computer experience Assistive technologies enable users to access information in the most appropriate way Some of these technologies are already provided in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of electrical outlets can also affect the way you arrange your workspace Comfort Although no single working position is ideal for everyone here are a few guidelines to help you find a position that suits you best Sitting in the same position for a long time can cause fatigue The backrest and seat of your chair should adjust independently and pro
174. weiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung des Gesetzes ber die elektromagnetische Vertr glichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG fr her 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr her Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten bzw der EMV EG Richtlinie 2004 108 EC fr her 89 336 EWG f r Ger te der Klasse B Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformit tszeichen CE zu f hren Verantwortlich f r die Konformit tserkl rung nach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Gropiusplatz 10 D 70563 Stuttgart Informationen in Hinsicht EMVG Paragraf 4 Abs 1 4 Das Ger t erf llt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B Korea Class B compliance statement BS IDIO S SSAA OIE H8862 AADASIIISA FS IEZA ASHE AS SHO oH SE NAAM AS S USUE 116 ThinkCentre M93z User Guide Japan VCCI Class B compliance statement CORBY J7ABRHRHRECT CORE RERA CEATOC
175. words are available e Power On Password Copyright Lenovo 2013 77 e Administrator Password e Hard Disk Password You do not have to set any passwords to use your computer However using passwords improves computing security If you decide to set any passwords read the following sections Password considerations A password can be any combination of up to 64 alphabetic and numeric characters For security reasons it is recommended to use a strong password that cannot be easily compromised To set a strong password use the following guidelines e Have at least eight characters in length e Contain at least one alphabetic character and one numeric character e Setup Utility program and hard disk drive passwords are not case sensitive e Not be your name or your user name e Not be a common word or a common name e Be significantly different from your previous passwords Power On Password When a Power On Password is set you are prompted to type a valid password each time the computer is turned on The computer cannot be used until the valid password is typed in Administrator Password Setting an Administrator Password deters unauthorized users from changing configuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the S
176. x Keyboard mouse or pointing device problems oe we ee G Monitor problems Networking problems Option problems Performance and lockup robi Printer problems Serial port problems Software problems USB problems Lenovo Solution Center Chapter 11 Getting information help and service Information resources Lenovo ThinkVantage Tools Lenovo Welcome Help and Support Safety and Warranty Lenovo Web site Lenovo Support Web site Help and service te see A Sieh 2a E Using the documentation and diagnostic program iA ip a E a a i Calling for service 83 83 84 84 85 85 85 85 86 86 86 87 88 89 91 91 92 92 93 94 95 97 97 99 100 103 104 105 106 106 107 108 109 109 109 109 109 109 109 110 110 110 110 Using other services Purchasing additional services Appendix A Notices Trademarks Appendix B OTON information Export classification notice Electronic emissions notices Federal Communications Commission Declaration of Conformity EurAsian Compliance Mark Additional regulatory information Appendix C WEEE and Ap information Important WEEE DENAR Recycling information for Japan Copyright Lenovo 2013 111 111 113 114 115 115 115 115 117 117 119 119 119 Recycling information for Brazil Battery recycling information for Taiwan Battery recycling information for the European Union ae
177. y surface again Do not let any liquid drip into the computer 5 Before using the display ensure that the display screen is dry Cleaning a glass screen surface To 1 a A O N clean a glass screen surface do the following Wipe the screen surface gently with a dry soft lint free cloth or blow on the screen to remove grit and other loose particles Moisten a soft cloth with a nonabrasive liquid glass cleaner Wring out as much of the liquid as you can Wipe the screen surface again Do not let any liquid drip into the computer Before using the display ensure that the display screen is dry Good maintenance practices By performing a few good maintenance practices you can maintain good computer performance protect your data and be prepared in case of a computer failure 88 Empty your recycle bin on a regular basis Run the Windows Disk Defragmenter program occasionally to prevent performance problems caused by an excessive number of fragmented files Clean out your Inbox Sent Items and Deleted Items folders in your e mail application on a regular basis Make backup copies of critical data on removable media memory at regular intervals and store the removable media in a safe location The frequency of making backup copies depends on how critical the data is to you or your business Lenovo makes a number of removable media storage devices available as options such as CD RW drives and recordable DVD
178. yPort out connector Ethernet connector Headset connector also known as combo audio jack Microphone connector PS 2 keyboard connector optional PS 2 mouse connector optional Serial port USB 3 0 connector VGA in connector 14 ThinkCentre M93z User Guide Description Used to attach a high performance monitor a direct drive monitor or other devices that use a DisplayPort connector Used to attach an Ethernet cable for a local area network LAN Note To operate the computer within FCC Class B limits use a Category 5 Ethernet cable Used to attach a supported headset to your computer to record sound use speech recognition software or listen to music or other sounds without disturbing anyone Used to attach a microphone to your computer to record sound or use speech recognition software Used to attach a keyboard that uses a PS 2 keyboard connector Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Used to attach an external modem a serial printer or other devices that use a 9 pin serial port Used to attach a device that requires a USB 2 0 or USB 3 0 connector such as a keyboard a mouse a scanner a printer or a personal digital assistant PDA USB 3 0 connectors provide high transmission speeds to reduce the time for data transmission Used to attach a VGA monitor or other devices that use a VGA monitor connector Locating components Figure

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