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HP EliteDesk 800 G1 Tower

1. 180 Using Computer Setup F10 Utilities reet reb uiu 181 C mp l r Setup File MM 182 Computer 5 183 Computer Setup Security i ces eene Res dene entente ee Neu stre deae dnte veg irem 186 Computer 5 191 Computer estera rore ert a priva FR 193 Recovering the Configuration Settings tithe elt plu 195 9 Troubleshooting without diagnostics cccccsccccsccccsccccccccccscccececccscccescccessccessccessseees 196 Comfor TT TE 196 Before you call for technical support 196 IJ TI ME TTE ROLE TEM 197 Solving general problems e IRE Hen anas rire RA Dri d nr er nd erga a rk adf 199 Solving power problems ENTE ULT 203 Solving hard drive pellem slbi mde bcd d t UI 205 Solving media card reader problems eire reta rito rtr beh rn E ER b PERRO UE eC Up 208 Solving display problems E CO TOO 210 Solving audio M E EET TE trent ree tee tere nt 213 Solving printer problems 2
2. 264 Backing up your information case eee n rre un o ted 265 System Restore eee IRE EC ER MERE E ER canon TEMPE E EAE DR epp nA 265 SystemRecoVeby ot cos e abends tae eret eaa veda been ea Seen e a PUPA en tex pee de e edita eat 266 System Recovery when Windows is responding 266 System Recovery when Windows is not responding 267 System Recovery using recovery media select models only 267 Using HP Recovery Disc operating system discs select models only 268 Appendix A Battery replacement Lees e eee ecce e eese e eee ee teens eee ess stesse eese sees soe e esos sone 270 Appendix B Power cord set requirements ee eese eene e eee ee eene eene tesa etes a 273 General requirements dise sadsttadq e ur eXXEd Rotes tea E Ester esre Snr Eses ertene EU E UI Rug 273 Japanese power cord requirements d ncwnrds lt asacwadentecosdesmelacsdnatacdnccodnueddnssheonsttendeeancnedenestacabanicsr 273 Country specific rege MOMS tee btopR Ren ER ER IS bob er 2 4 Appendix C SpeciBenllolns 2useessscbe esos Capa Ubri IR CE A pRPEVER PET iMIE Ne AD CEPR FRAU OU AMI DI M I F MMOM MdE EE 275 TWR specifications CET TTA 275 deese seinoria t E E O E E EREE 276 BIET se UR ETT t T Ere 277
3. 39 Cleaning the Computer Case MM 39 Cleaning the keyboard 39 Cleaning the monitor NE E DTE S 40 Cleaning Ihe mouse ascertain let beu bdo aO E pon EE AUR uet 40 SERVICE i Me m 40 Power supply fan eebsessscec tinens itu rei rimo ttpE Ri nip etta prede at qua thaueronbashturem abalassnnaexen 40 Tools and software Requirements 41 ur 4 Cables and connbelolscaunsebiarssid di eidevt RU SORA prb ne vba ia utn 41 Hard Drives PP t 41 lithium coin cell batery cos cores pet dera Xa tp iania erp ev hut s pide en E GP dad 42 SATA hard drives La ostensae starte aad Materiae uU indonesia btt FORD HER Tree 42 SATA hard drive cables eene rrr essen 43 eae een v QM AMNEM UR 43 SMART ATA 43 eatin ii pS AIAN seta pccnsc ceeevlivis ein dud equ Reti irae tiM arbe 43 5 Removal and replacement procedures Tower TWR ee eee eese ee eee eee ee eee enne nu 44 Preparation for dissssembbis decas sets Sep CedeY Io cae o ebd aiu Eod pr E TIS NET PATRI 44 Accessipane AMNIS EET 45 Front SECU Niece ete sieve cess net nte Ea beat led hae abs CEU
4. 148 DECIMI SR O 149 eee ee MNT E rr PE 150 Oplical Minas iuo we pep nitate MEM Kat CM Cl Emp MP M b IRURE 151 Removing the optical drive esee rettet onera th Di hb Re RR RP bee rh rV t Rak 151 Preparing the new optical drive iua reri or Nene te PH RR UR HE HP Er el 152 Installing the new optical 153 sass NER ERR TR TT 154 aan eee eee dede ade UM nene nr MN MOS 156 Heatsink omenon ee TE 157 diss ce METEO EE 159 Smart Cover Lock solenoid NUEVE ERREUR RE EM be RU siege Heb 160 Bes mE 164 uoo E T NET TT E E T TI EO T TT TO 165 Cardreader veterum OB V vase E 166 WIAN E co m LE 168 Graphics IC RENE T T 169 Power es SIE svat theses eer OUR AUR PUEDE aetna RSV anne NER 170 System bodid ETE T c 171 Rer TAN ager ipte un e cache trae austere et corneal MORAN eese E pe 173 wii ea 174 Changing from desktop to tower configuration 178 NNNM HN I ctm 179 Power s pply external ose siena o pA gentem i inves uti pela EAT Ease ros dpa RP 179 B Computer Setup F10 Utility 180 Computer Setup F10 Utilities
5. Description Spare part number Hard drive 750 GB 7200 rpm hybrid SSD 719105 001 500 GB 7200 rpm self encrypting SED 696442 001 500 GB 7200 rpm 686217 001 320 GB 7200 rpm 639135 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid state Drive SSD selfencrypting SED 680020 001 128 GB Solid state Drive SSD 665961 001 32 GB Solid state Drive SSD 686616 001 32 GB mSATA drive 719566 001 Optical drive DVD ROM drive 608394 001 DVD RW drive 657958 001 Blu ray BD RW SuperMulti XL Drive 719157 001 32 Chapter Illustrated parts catalog Misc boards Description Spare part number AMD Radeon HD 7650A 2GB MXM Graphics 708866 001 HP WLAN 802 11 a b g n 2x2 PCle NIC 695915 001 Sequential part number listing Spare part Description number 487562 001 DisplayPort cable 587456 001 Heat sink for use with the processor includes thermal material 605163 001 Optical drive cable connector 608394 001 DVD ROM drive 612496 001 Stand 613766 001 180 W power adapter standard 617450 001 Adapter DisplayPort to HDMI 632484 001 Adapter DisplayPort to VGA 636917 001 USB powered speakers 638816 001 Hood sensor 639135 001 320 GB 7200 rpm hard drive 648964001 AC adapter 135W standard 657958 001 DVD RW drive 662723 001 Adapter DisplayPort to DVI 665961 001 128 GB Solid state drive 674315 001 Mouse PS2 optical 674316 001 Mouse USB
6. Description Spare part number System board for use in models without Windows 8 696969 001 System board for use in models with Windows 8 Standard 696969 501 System board for use in models with Windows 8 Professional 696969 601 System board for use in models with NetClone 727720 001 HP PCI expansion slot daughter card 696971001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board Memory modules Memory on page 50 e Expansion cards Expansion cards on page 53 e Fan sink Fan sink on page 79 e Processor Processor on page 81 4 Disconnect all cables connected to the system board noting their location for reinstallation 5 f a PCI expansion slot daughter is installed remove the two Torx T15 screws 1 that secure the PCI extension board to the chassis Chapter 5 Removal and replacement procedures Tower TWR 6 Slide the board toward the side of the chassis to disengage it from the system board connector and then lift the extension board from the chassis 2 7 Remove the eight Torx T15 screws 1 that secure the system board to the chassis 8 Slide the system board toward the front of the computer to disengage the I O panel and then lift the system board out of the
7. Keyboard PS 2 7247 18 xx1 USB 724720xx1 USB wireless 724722xx1 Smart card 701427 1 Wireless keyboard mouse and dongle 730323 x1 Drives Description Spare part number Hard drive 2 TB 7200 rpm 616608 001 1 TB hard drive hybrid 550 724937 001 1 TB 10000 rpm 719106 001 1 TB 7200 rpm 613202001 750 GB 7200 rpm hybrid SSD 719105001 500 GB 10000 rpm 683923 001 500 GB 7200 rpm selfencrypting SED 696442 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid state Drive SSD self encrypting SED 680020 001 128 GB Solid state Drive SSD 665961 001 32 GB mSATA drive 686616 001 Optical drive Blu ray BD RW SuperMulti XL Drive 719157 001 DVD RW drive 657958 001 DVD ROM drive 608394 001 E NOTE 2 5 inch solid state drives require an adapter for installation Misc boards Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 707252 001 Small Form Factor SFF chassis spare parts 25 Description Spare part number nVidia Quadro NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8450 PCle x16 graphics card 1 GB 717220 001 GeForce GT630 PCle x16 graphics card 2 GB 702084 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 HP WLAN 802 11 a b g n 2x2 PCle module 695915 001 Sequential part number listing 26 Spare part Description number 397117 001 Hard
8. 79 disco pr 81 SSSA ED RT Te 82 Smart Cover Lock solenoid lock cda E EUR ETHER FO Sea Me 83 odor n MOORE Oe ES edv O DIN UPSH nv iun Mob hr 86 p get n E 87 Powers ppl aiins T p Pat oer iaa een E rt Meh ent omnibus E EE EE 89 System board and PCI expansion slot daughter 92 6 Removal and replacement procedures Small Form Factor SFF 94 Preparation Tor disassembly i Sen M Map Round toan 94 vii Dr or M MP 95 umi o e 96 ud E Ie E 97 LI ION 99 Memory ee ey o E Ge EXE dg Rd etc e non se tied eade pet pr E 100 DIMMS T H oeaNNTT 100 DDR3I SDRAM DIMMS rrarena oe rena d 100 Populating DIMM sockets HUNE ENERO ot HAN DEN ehe Enti e 100 Installing DIMMS m 101 Expansion card sciatur erieniioniimisabdratd denies alarut bivdeto p E E EEE A EEEE 103 System board connections YT Hb Fue PODER Kb SEE 107 D mE e u L EM 108 Drive efti 110 Removing a 3 5 inch device ae eth nter Ete Poesie tap Ven eH ra e Rl ud 111 Installing a 3 5 inch device OR 112 Removing a slim optical drive ertet Pr T PS TRE PRU REP 114 Insta
9. Channel A DIMMA white Memory Module 11 DIMM3 Channel A DIMM3 black Memory Module 12 DIMM2 Channel B DIMM2 white Memory Module 13 DIMMI Channel B DIMM1 black Memory Module 14 Power SATAPWRO black SATA Drives System board connections 107 No System Board Connector System Board Label Color Component 15 Power PWR white System Board 16 USB3 0 FRONT USB3 0 blue Front USB 3 0 Ports 17 USB3 0 MEDIA3 0 black USB 3 0 Device such as a USB 3 0 Media Card Reader 18 SATA 3 0 SATAO dark blue Primary Hard Drive 19 SATA 3 0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 20 SATA3 0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 21 USB 2 0 MEDIA black USB 2 0 Device such as a USB 2 0 Media Card Reader Drives Description Spare part number 108 Optical drives DVD RW drive 657958 001 DVD ROM drive 608394 001 Blu ray BD RW SuperMulti XL Drive 719157 001 Hard drives 2 TB 7200 rpm hard drive 616608 001 1 TB hard drive hybrid SSD 724937 001 1 TB 10000 rpm hard drive 719106 001 1 TB 7200 rpm hard drive 613202 001 750 GB 7200 rpm 2 5 inch hard drive hybrid SSD 719105 001 500 GB 10000 rpm hard drive 683923 001 500 GB 7200 rpm hard drive selfencrypting SED 696442 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid State Drive SSD selfencrypting SED 680020 001 128 GB Solid State Drive SSD 665961
10. An optional bezel trim piece that surrounds the front of the 5 25 inch drive is available from HP Install the bezel trim piece in the front bezel before replacing the front bezel Removing a 3 5 inch device A CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 2 3 4 Prepare the computer for disassembly Preparation for disassembly on page 44 Remove the access panel Access panel on page 45 Remove the front bezel Front bezel on page 47 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration Chapter 5 Removal and replacement procedures Tower TWR 5 Press the release lever at the rear of the drive away from the drive 1 and slide the drive from the drive bay 2 Drives 65 Installing a 3 5 inch device 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Remove the front bezel Front bezel on page 47 Remove the front bezel If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See System board connections on page 57 for more information 4 Install 6 32 guide screws in the holes on each side of the drive NOTE HP has supplied four extra 6 32 guide screws on top
11. 244 2219 USB Key Provisioning file has invalid header identifier Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware Chapter 10 POST error messages 1 Recreate the provisioning file using third party management console software 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board Control panel message 2220 USB Key Provisioning file has mismatch version Description Provisioning file contained on the USB key is not a valid version for the current ME firmware Recommended action 1 Reboot the computer 2 If the error persists and system BIOS has been recently updated restore previous system BIOS version Otherwise update the ME firmware version 3 If the error still persists replace the system board 2230 General error during MEBx execution 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 If the error persists update to the
12. Chapter 8 Computer Setup F10 Utility Table 8 3 Computer Setup Security continued Selecting HP Keys causes the computer boot using the preloaded HP specific boot keys Default is HP Keys e Fast Boot Enable Disable Fast boot disables the ability to interrupt boot such as pressing f keys to access items before the operating system loads Default is disabled NOTE If Windows 8 detects a serious error it will interrupt the boot process automatically and display advanced boot options From Windows 8 you can press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer Computer Setup Power 7 NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 8 4 Computer Setup Power Option Description OS Power e ldle Power Savings Extended Normal Allows certain operating systems to decrease the Management processors power consumption when the processor is idle Default is extended e Runtime Power Management Enable Disable Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capobilities of the processor Default is enabled e Unique Sleep State Blink Rates Enable Disable This feature is designed to provide a visual indication of what sleep state the system is in Each sleep state has a unique blink pattern Default is
13. Fan duct 727145 001 The fan duct sits between the front fan and the heat sink 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 3 Rotate the fan duct upward 4 Pull the duct away from the chassis to disengage the clips on the duct from the chassis To install the fan duct reverse the removal procedure Chapter 6 Removal and replacement procedures Small Form Factor SFF Smart Cover Lock solenoid lock Description Spare part number Solenoid lock 732772 001 EJ NOTE The Smart Cover Lock is an optional feature included on some models only The Smart Cover Lock is a software controllable cover lock controlled by the setup password This lock prevents unauthorized access to the internal components The computer ships with the Smart Cover Lock in the unlocked position If you enable the Smart Cover Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the computer cover You will need the key to access the internal computer components in any of the following circumstances e Power outage e Startup failure e component for example processor or power supply failure e Forgotten password Ey NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key e Contact a
14. 1 Install a TXT capable processor Lg Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Press and hold the power button for less than 4 LEDs are not flashing on seconds If the hard drive LED turns white the power button is working correctly Try the following 1 Check that the voltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the 5V aux light on the system board is turned on If it is turned on then replace the power button harness If the problem persists replace the system board 5 If the 5V aux light on the system board is not turned on remove the expansion cards one at a time until the 5V aux light on the system board turns on It the problem persists replace the power supply Interpreting POST diagnostic front panel LEDs and audible codes 249 11 Password security and resetting 250 CMOS This computer supports security password featur
15. 3 When replacing the system board make sure the following components are removed from the defective system board and installed on the replacement system board e Memory modules Memory on page 100 e Expansion cards Expansion card on page 103 e Fan sink Fan sink on page 135 e Processor Processor on page 136 Remove the fan duct from the chassis Fan duct on page 124 Rotate the drive cage to its upright position Disconnect all data and power cables from the system board N Oo Remove the eight Torx screws 1 that secure the system board to the chassis 138 Chapter 6 Removal and replacement procedures Small Form Factor SFF Slide the system board toward the front of the chassis to disengage the connectors 2 and then lift the system board up and out of the chassis 3 install the system board reverse the removal procedure ET 2 When replacing the system board you must also change the chassis serial number the BIOS A CAUTION When reconnecting the cables it is important that they be positioned correctly System board 139 Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Orient the computer so that its right side is facing dow
16. Chapter 6 Removal and replacement procedures Small Form Factor SFF 5 Rotate the locking lever to its full open position 1 6 Raise and rotate the microprocessor retainer to its fully open position 2 7 Carefully lift the processor from the socket 3 A CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http www8 hp com us en support drivers html Processor 137 System board Description Spare part number System board for use in models without Windows 8 includes thermal material 717522 001 System board for use in models with Windows 8 Standard includes thermal material 717522 501 System board for use in models with Windows 8 Professional includes thermal material 717522 601 System board for use in models with NetClone includes thermal material 727722 001 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95
17. Computer will not boot from hard drive Cause The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry Solution 1 Check SATA cable connections 2 Runthe Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security gt Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Chapter 9 Troubleshooting without diagnostics Computer will not boot from hard drive Cause Hard Drive s Emulation Type is set to None some models Solution Run the Computer Setup utility and change the Emulation Type to Hard Disk in the device s details under Storage gt Device Configuration Hard drive is damaged Observe if the front panel Power LED is blinking RED and if any beeps are heard See Appendix A POST error messages on page 237 to determine possible causes for the blinking red and beep codes See the Worldwide Limited Warranty for terms and conditions Computer seems to be locked up Cause Solution Program in use has stopped responding to commands 1 Use the task manager to close programs that do respond Attempt the normal Windows Shut Down procedure If this fails press the power button for
18. Install or enable power management functions of the operating system or other software including sleep states Routine care General cleaning safety precautions 1 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 39 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lintfree cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard Foll
19. Place the lock up against the tab at the top of the installation location on the rear of the chassis From the outside of the chassis line up the screw holes and install both security screws Plug the connector into the system board connector E If both the hood lock and hood sensor are installed make sure the hood sensor cable is under the hood lock cable in the clip Smart Cover Lock solenoid lock 85 Hood sensor Description Spare part number Hood sensor 638816 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 Remove the access panel Access panel on page 45 Disconnect the cable from the system board connector labeled HSENSE 1 Using a tool remove sensor from the slot by pushing it into the computer to remove it 2 To install the hood sensor reverse the removal procedure 86 Chapter 5 Removal and replacement procedures Tower TWR Fan Description Spare part number Fan 727135 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 From the outside rear side of the chassis remove the three silver Phillips screws that secure the fan to the chassis 4 From the inside of the chassis disconnect the fan control cable 1 from the system board connector labeled CHFAN2 Fan 87 5 Lift the fan out of the chassis 2 PY P b at
20. e Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed Chapter 8 Computer Setup F10 Utility Table 8 3 Computer Setup Security continued Device Security Allows you to set Device Available Device Hidden default is Device Available for e Embedded security device e System audio e USB controller varies by model e Network controller NOTE You must disable AMT before trying to hide the network controller e Serial port e Parallel port ports varies by model USB Security Allows you to set Enabled Disabled default is Enabled for e Front USB Ports e Rear USB Ports e Accessory USB Ports Slot Security Allows you to disable any PCI or PCI Express slot Default is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set e Asset tag 18 byte identifier a property identification number assigned by the company to the computer e Ownership tag 80 byte identifier displayed during POST e Universal Uniq
21. 1 straight end 1 angled end 646830 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 16 Chapter Illustrated parts catalog Misc parts Description Spare part number 1 Fan sink includes replacement thermal material 727142 001 2 Solenoid lock 641498 001 3 Speaker 645330 001 4 Hood sensor 638816 001 5 Fan 727135 001 Optical drive bezel blank 732770 001 Printer port PCI card 638817 001 HP Ultraslim Keyed Cable Lock 703372 001 Hard drive conversion bracket 3971 17 001 Serial port PCI card 638815 001 USB powered speakers 636917 001 Mouse PS2 optical 674315 001 USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite 674317 001 USB optical 674316 001 Foot kit 460890 001 Tower TWR chassis spare parts 17 Drives Description Spare part number Keyboard PS 2 7247 18 1 USB 724720xx1 USB wireless 724722xx1 Smart card 701427 1 Wireless keyboard mouse and dongle 730323 xx1 Description Spare part number Hard drive 2 TB 7200 rpm 616608 001 1 TB hybrid SSD 724937 001 1 TB 10000 rpm 719106 001 1 TB 7200 rpm 613202001 750 GB 7200 rpm hybrid SSD 719105 001 500 GB 10000 rpm 683923 001 500 GB 7200 rpm self encrypting SED 696442 001 500
22. 10 Pull the power switch and cable assembly out through the hole in the front of the chassis To install the power switch reverse the removal procedure 170 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT System board Description Spare part number System board for use in models without Windows 8 696970 001 System board for use in models with Windows 8 Standard 696970 501 System board for use in models with Windows 8 Professional 696970 601 System board for use in NetClone models 727721001 Front I O panel 732762 001 A CAUTION very careful when removing or replacing the system board to prevent damaging it 1 co o NOU F WO WN e Lj Prepare the computer for disassembly Preparation for disassembly page 141 Remove the access panel Access panel on page 142 Remove the memory modules Memory on page 147 Remove the front fan Front fan on page 150 Remove the optical drive Removing the optical drive on page 151 Remove the hard drive Hard drive on page 154 Remove the drive cage Drive cage on page 164 Remove the heat sink Heat sink on page 157 Disconnect the rear fan cable from the system board Remove the power button cable from atop the front I O panel Disconnect any remaining cables connected to the system board noting their location for reinstallation Remove the front I O panel a Remove
23. 217 Solving keyboard arid mouse problems eren emer e e e ER 219 Solving Hardware Installation Problems 221 Solving Network Problems REIS leila Pete amu tbe prb paalo 223 Solving memory problems osx diane ne er etel vq ovii ean 227 Solving processor problems ooi scceasaaredastendsmntad leben dd DU PM FOE ePi tap MERE 229 Solving CD ROM and DVD problems busta pta euin vidt 230 Solving USB flash drive problems ic ot scc e EDEN 232 Solving front panel component problems sssssssssssseeeeene eene 233 Solving Internet access problems sssssssssseseeeeeeeeene nennen eene nennen 233 Solving software problems caso apices esr butt op ene DERI RU ded RR ewe eon ONS 235 POST error Messies Lee ee CHE PEREREENERSE e SE EE REEEEEERER Eo aE r EEE EET E RES 237 POST numeric codes and text 238 Interpreting POST diagnostic front panel LEDs and audible codes 246 11 Password security and resetting CMOS eee ee eee ee eee eene e eet ene etes o tenente 250 Resetting the password EO F n DU GERADE UNUS UHR IR 251 Clearing and resettin
24. DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMM4 operate in memory channel 100 Chapter 6 Removal and replacement procedures Small Form Factor SFF The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance e system will operate in single channel mode if the DIMM sockets are populated one channel only e system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode e system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the channels should be balanced so that the largest amount of memory is spread between the two channels If one channe
25. Front bezel 143 Front bezel security 144 The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 Pw 5 6 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 Remove the front bezel Front bezel on page 143 Remove the black screw on the front of the chassis behind the bezel The screw is located next to the optical drive and is labeled BEZEL Replace the front bezel Install the security screw through the middle front bezel release tab and into the chassis to secure the front bezel in place Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT Bezel blank Description Spare part number Optical drive bezel blank 73277 1 001 On some models there is bezel blank covering slim optical drive bay that needs to be removed before installing a slim optical drive To remove a bezel blank 1 Remove the access panel Access panel on page 142 2 Remove the front bezel Front bezel on page 143 3 To remove the bezel blank press inward on the six retaining tabs 1 and pull the blank off the front bezel 2 ET NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you can install an optional bezel trim piece available from HP that surrounds the front of the slim optical driv
26. Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Standard Efficiency 240W active PFC Rated Input Current 4A This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch 276 Appendix C Specifications USDT specifications Chassis Height 2 60 in 6 6 cm Width 9 90 in 25 1 cm Depth 10 00 in 25 4 cm depth will increase if the computer is equipped with a port security bracket Approximate Weight 6 8 Ib 3 1 kg Weight Supported maximum distributed load in desktop position 77 lb 35 kg Temperature Range values subject to change with increasing altitude above sea level 50 to 95 F 10 to 35 C perating N 22 to 140 F 30 to 60 C onoperating NOTE Operating temperature is derated 1 0 C per 300 m 1 000 ft to 3 000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C 50 F Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 28 C 82 4 F max wet bulb 10 90 10 90 Nonoperating 38 7 C 101 66 F max wet bul
27. Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement To access Control Panel in Windows 7 select Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications Solving general problems 199 Cursor will not move using the arrow keys on the keypad Cause The Num Lock key is turned on There is no sound or sound volume is too low Cause System volume may be set low or muted Cannot remove computer cover or access panel Cause Smart Cover Lock featured on some computers is locked Poor performance Cause Processor is too hot Solution Press the Num Lock key The Num Lock light must be off if you want to use the arrow keys on the keypad You can also disable or enable the Num Lock key in Computer Setup at Advanced Device Options Solution 1 Check the Computer Setup settings to make sure the internal system speaker is not muted this setting does not affect the external speakers 2 Make sure the external speakers are properly connected and powered on and that the speakers volume control is set correctly 3 Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume Solution Unlock the Smart Cover Lock usi
28. SATA optical drive Description Spare part number DVD ROM drive 608394 001 DVD RW drive 657958 001 Blu ray BD RW SuperMulti XL Drive 719157 001 Removing the optical drive A CAUTION removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 2 3 Remove the front bezel Front bezel on page 143 4 Disconnect the cables on the rear of the optical drive 1 push the green release latch on the right rear side of the drive toward the center of the drive 2 then slide the drive forward and out of the bay through the front bezel 3 A CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable Optical drive 151 Preparing the new optical drive Before the new optical drive can be used the release latch must be attached 1 Peel the backing off the adhesive on the release latch 2 Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly 3 Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly 4 Insert the second pin and press the entire release latch firml
29. Sequential part number listing serere eoo HERE nds PRESE KM e DNE FUN pne toU Sr RO UA 26 Ultra Slim Desktop USDT chassis spare parts M eo E ula ad 29 Computer major 29 T M 30 tL 31 eC TH 32 ee s eiecit te eder ee ee xU USD HUN RUE IUE Te 33 Sequential part number listing Pep 33 4 Routine care SATA drive guidelines and disassembly preparation 35 Electrostatic discharge information ec le Min 35 Generating Static cicne seise iira niara a nnu E E REE dos E E A ee tuve qe Sr dope goes 36 Preventing electrostatic damage to 36 Personal grounding methods and 37 Grounding santa 37 Recommended materials and 37 Operating g idelines ile ier BN eva oe pede tp 38 Routine care m amare 39 General cleaning safety
30. bay then slide it forward until it stops and locks in place 8 Connect the power cable and data cable to the back of the hard drive NOTE The data cable for the primary hard drive must be connected to the dark blue connector labeled SATAO on the system board to avoid any hard drive performance problems 9 Replace the access panel 10 If the computer was on a stand replace the stand 11 Reconnect the power cord and turn on the computer 12 Lock any security devices that were disengaged when the access panel was removed 118 Chapter 6 Removal and replacement procedures Small Form Factor SFF Removing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 94 Remove the access panel Access panel on page 95 2 3 Rotate the drive cage to its upright position 4 Disconnect the power cable and data cable from the back of the hard drive 5 Pull outward on the release lever at the rear of the drive 1 then slide the drive back until it stops and pull it down and out of the drive bay 2 Installing a 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 the computer is on a stand remove the computer from the stand 3 Remove the access panel Access panel on page 95 Drives 119 4 Install four black and blue M3 isolation mounting guide screws two on each side of the drive 7 NOTE M3
31. c cccccseseceeesececeesseeeeceseeeeseseeeeeeseeeeenseees 11 Downloading Windows 7 updates ierat eterne iamen sa Ce xe troi delit Rd 12 Installing or upgrading device drivers sss 12 Customizing the monitor display iio 12 Activating and customizing the software in Windows 8 12 Activating the Windows Operating System e HEUS 12 Downloading Windows 8 updates sexe nente eee eret wan tl adr 18 Customizing the monitor display iter eM Ina qupd qa 18 2a Whusiveted puris catalogi iuo dii meet dtec itid Ere cH bes tare M RE ER ese 14 Tower TWR chassis spare parts d ecd rea ende dnd pd tps Ue pupa er v bes e da 14 Computer major 14 vi Mise paris M Tr 17 DIVES Mew 18 Misc MTM 19 Sequential part number listing net 19 Small Form Factor SFF chassis spare parts eb ates Ree Gr Re DENN FU tnt 22 Computer major 22 Cables I UH M 23 Mise PariS rM 24 Drives Mu 25 Mise BODIES semeen a e e E E 25
32. for use in models with Windows 8 702455 001 320W 9296 efficient 702456 001 320W 9096 efficient 702457 001 320W standard 703372 001 Ultraslim Keyed Cable Lock 707252 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 717219 001 AMD Radeon HD8490 PCle x16 graphics 1 GB 717220 001 AMD Radeon HD8450 PCle x16 graphics card 1 GB 717522 001 System board for use in models without Windows 8 includes replacement thermal material 717522 501 System board for use in models with Windows 8 Standard includes replacement thermal material 717522 601 System board for use in models with Windows 8 Professional includes replacement thermal material 719105 001 750 GB 7200 rpm 2 5 inch hard drive hybrid SSD 719106 001 1 TB 10000 rpm hard drive 719157 001 Blu ray BD RW SuperMulti XL Drive 720837 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 7247 18 1 Keyboard PS 2 for use in models with Windows 8 724720 1 Keyboard USB black for use in models with Windows 8 724722 1 Keyboard wireless for use in models with Windows 8 724795 001 Mouse washable 724937 001 1 TB hard drive hybrid SSD 724938 001 500 GB hard drive hybrid SSD 727145 001 Fan duct 727149 001 Speaker Small Form Factor SFF chassis spare parts 27 28 Spare part Description number 727150 001 Fan sink 727373 001 Intel Core i7 4770 processor 3 4 GHz 8 MB L3 cache 727380 001 Intel Core i5 45
33. if the processor fan or other system fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header If fan a plugged in and not spinning replace it System does not power on and the LEDs on the front of the computer are not flashing Cause System unable to power on Chapter 9 Troubleshooting without diagnostics Solution Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 3 OR If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region Remove the expansion cards one at a time until the 5V aux light on the system board turns on Replace the system board Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 2 Check that the unit is plugged into a working AC outlet Open the access panel and check that the power button cable is properly connected to the system board Check that the power supply cables are properly connected to the system board Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button assembly If the 5V aux light on the system board is off then replace the power supply Replace the system board Solving power problems Common causes and so
34. optical 674317 001 Mouse wireless HP Elite 674318 001 Mouse USB HP Elite 680020 001 256 Solid state drive SED 686217 001 500 GB 7200 rpm hard drive 686616 001 32 GB Solid state drive 689369 001 Heat sink for use on models with discrete graphics cards includes thermal material 689372 001 Memory module 2 GB PC3 12800 Ultra Slim Desktop USDT chassis spare parts 33 34 Spare part Description number 689373 001 Memory module 4 GB PC3 12800 689374 001 Memory module 8 GB PC3 12800 689384 001 Speaker 695915 001 HP WLAN 802 11 a b g n 2x2 PCle NIC 696442 001 500 GB 7200 rpm self encrypting SED hard drive 696970 001 System board includes replacement thermal material 701427 1 Keyboard smart card for use in models with Windows 8 703372 001 Ultraslim Keyed Cable Lock 708866 001 AMD Radeon HD 7650A 2GB MXM Graphics 719105 001 750 GB 7200 rpm hard drive hybrid SSD 719157 001 Blu ray BD RW SuperMulti XL Drive 719566 001 32 6 mSATA drive 724718xx1 Keyboard PS 2 for use in models with Windows 8 724720 1 Keyboard USB black for use in models with Windows 8 724722 1 Keyboard wireless for use in models with Windows 8 724795 001 Mouse washable 724938 001 500 GB hard drive hybrid SSD 727721 001 System board for use in NetClone models 732505 001 Intel Core i5 4570s
35. reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using Windows 8 operating system media 7 NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then follow the instructions provided with the Windows 8 operating system media to install the operating system 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed and the Windows 8 desktop appears 1 Remove the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 8 261 Backing up restoring and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information the following processes e Creating recovery media and backups e Restoring and recovering your system Ej NOTE This section desc
36. 001 32 GB mSATA drive 686616 001 Chapter 6 Removal and replacement procedures Small Form Factor SFF When installing drives follow these guidelines The primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board labeled SATA1 and SATA2 Connect a media card reader USB 3 0 cable to the USB connector on the system board labeled MEDIA3 0 The power cable for the drives has two branches coming off the system board connector The first branch is a dual headed cable with the first connector four wire routed to the 3 5 inch optional drive bay and the second connector two wire routed to the slim optical drive bay The second branch is a dual headed cable with the first connector routed to the 3 5 inch hard drive bay and the second connector routed to the 2 5 inch hard drive bay You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided four extra 6 32 standard guide screws installed on the top of the drive bay The 6 32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3 5 inch optional drive bay M3 isolation mounting guide screws for 2 5 inch hard drives are not provided If you are replacing a drive remove the guide screws from the old dr
37. 001 Intel Core i5 4570 3 2 GHz 6 MB L3 cache 727380 001 Cables a O Description Spare part number 1 Front I O assembly 732755 001 2 Power switch assembly 732756 001 3 SATA drive power cable 732759 001 Hard drive SATA cable 14 inch 1 straight end 1 angled end 732753 001 Optical drive SATA cable 19 5 inch 2 straight ends 638813 001 SATA cable 25 2 inch 1 straight end 1 angled end 638814 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 Small Form Factor SFF chassis spare parts 23 Misc parts Description Spare part number 1 Fan sink includes replacement thermal material 727150 001 2 Fan duct 727145001 3 Speaker 727149 001 4 Hood sensor 638816 001 Optical drive bezel blank 732769 001 Solenoid lock 732772 001 Printer port PCI card 638817 001 HP Ultraslim Keyed Cable Lock 703372 001 Rubber foot 583654 001 Chassis stand 688952 001 Serial port PCI card 638815 001 Hard drive conversion bracket 397117 001 USB powered speakers 636917 001 Mouse PS2 optical 674315 001 USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite 674317 001 USB optical 674316 001 Foot kit 583654 001 24 Chapter Illustrated parts catalog Description Spare part number
38. 42 SFF removal and replacement 138 SFF spare part number 138 SFF spare part number 22 27 28 TWR removal and replacement 92 TWR spare part number 92 TWR spare part number 15 20 USDT removal and replacement 171 USDT spare part number 29 34 system board connections SFF 107 TWR 57 USDT 146 System Recovery using Windows 7 recovery media 267 System Recovery Windows 7 266 system restore point creating for Windows 8 computer models 257 restoring for Windows 8 computer models 258 system restore points creating Windows 7 262 System Restore Windows 7 265 T tamper proof screws tool 41 temperature control 38 tools servicing 41 Torx T15 screwdriver 41 tower conversion SFF 140 USDT 178 TWR access panel spare part number 15 21 disassembly preparation 44 drive power cable spare part number 16 21 fan removal and replacement 87 fan sink removal and replacement 79 fan sink spare part number 17 19 fan spare part number 17 20 front bezel spare part number 15 21 front I O assembly spare part number 16 21 front USB panel removal and replacement 76 PCI expansion slot daughter card 92 power supply removal and replacement 89 power supply spare part number 15 20 power switch assembly removal and replacement 77 power switch assembly spare number 16 21 preparation for disassembly 44 processor removal and replacement 81 SATA hard drive cable spare part number 20 SATA
39. 7 2 S N A N MN dip pM aM UMEN M MER MM a 278 xi xii 1 Product features Standard configuration features Features may vary depending on the model For a complete listing of the hardware and software installed in the computer run the diagnostic utility included on some computer models only 7 NOTE All three computer models can be used in a tower orientation or a desktop orientation Tower TWR Standard configuration features 1 Small Form Factor SFF Ultra slim Desktop USDT 2 Chapter 1 Product features Tower TWR front panel components Drive configuration may vary by model Some models have a bezel blank covering one or more drive bays 1 5 25 inch Half Height Drive Bay behind bezel 6 Hard Drive Activity Light 2 USB 2 0 Ports black 7 Slim Optical Drive optional 3 USB 3 0 Ports blue 8 3 5inch Media Card Reader optional 4 Headphone Connector 9 Microphone Headphone Connector 5 Dual State Power Button NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code
40. A wireless keyboard mouse is not working correctly Symptoms include lagging mouse movement jumpy mouse keyboard or no function of mouse keyboard and external drive Cause If your computer is equipped with USB 3 0 ports connected USB 3 0 devices can interfere with the wireless keyboard USB receiver Solution Connect the wireless keyboard USB receiver to a USB 2 0 port that is separated from ports with USB 3 0 devices If you still experience interference you may have to place the connectors farther apart using an external USB hub Keyboard commands and typing are not recognized by the computer Cause Keyboard connector is not properly connected Solution Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep date do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Cursor will not move using the arrow keys on the keypad Cause The Num Lock key is on Solution Press the Num Lock key The Num Lock light should be off if
41. E 46 Front bezel aean prac PATER E A EE 47 B zell Blanks 48 MEMO aieia DD CE 50 DIMMS ve 50 DDR3 SDRAM DIMMs 50 Populating DIMM sockets oso ain tti aye n nt 50 Installing DIMM n 51 Expansion card temer etuer E 53 System board einestages dettes Urt petiti ba rantele ntt le edita A ng 57 pg RR E 59 Drive EE EI EE ELLO DOLLS 61 Removing a 9 254906 drive uui reina acondicionado 62 IVS cniri iinitan ii ei 62 Removing a 3 5 inch device isse irren bebe sh rpg p ete vkd m 64 Installing a 3 5 inch device aste nein tacit deans aeos turae teda eR 66 Removing a slim optical Geo ace cere core ce CEU ed rS Ep Eua QE Er eric 67 Installing a slim optical drive cus caer beatur ied primate ent brtiodpvblebtidpra buda tici 68 Removing a 3 5 inch or 2 5 inch hard drive 1 70 Installing a 3 5 inch or 2 5 inch hard drive i ceret taxi etn et ni etri rro tiia 71 enean rund abso ertet a a aa EEE E qup bcm ber pd a 76 Power switch LED essembly eiae bua n cov 77 Ie MT
42. E NOTE If you see flashing LEDs on a PS 2 keyboard look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Not all diagnostic lights and audible codes are available on all models Activity Beeps Possible cause Recommended action White Power LED On None Computer None White Power LED flashes every None Computer in Suspend to None required Press any key or move the mouse two seconds RAM mode some models wake the computer only or normal Suspend mode 246 Chapter 10 POST error messages Activity Beeps Possible cause Recommended action Red Power LED flashes two 2 Processor thermal 1 Ensure that the computer air vents are not times once every second protection activated blocked and the processor cooling fan is followed by a two second running pause Beeps stop after fifth A fan may be blocked or iteration but LEDs continue until not turning 2 Open hood press power button and see if problem is solved the processor fan spins If the processor fan OR is not spinning make sure the fan s cable is The heat sink fan plugged onto the system board header assembly is not properly 3 If fan is plugged in but is not spinning then attached to the processor replace heat sink fan assembly 4 Contact an authorized reseller or service provid
43. Extra guide screws for 2 5 inch hard drives are not provided on the chassis but can be purchased from HP Refer to Drives on page 59 for an illustration of the extra 6 32 isolation mounting guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one e If you are installing a 3 5 inch hard drive install four silver and blue 6 32 isolation mounting guide screws two on each side of the drive e Ifyou are installing a 2 5 inch hard drive install four black and blue isolation mounting guide screws two on each side of the drive 72 Chapter 5 Removal and replacement procedures Tower TWR You can also install a 2 5 inch hard drive into a 3 5 inch drive bay using an adapter bracket similar to the example shown below Slide the drive into the bay adapter bracket ensuring the connector on the drive is fully inserted into the connector on the adapter bracket e Secure the drive to the bay adapter bracket by installing four black adapter bracket screws through the sides of the bracket into the drive Drives 73 o nstall four 6 32 silver and blue isolation mounting guide screws in the adapter bracket two on each side of the bracket 4 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 74 Chapter 5 Removal and replacement procedures Tower TWR 5 C
44. GB hybrid SSD 724938 001 256 GB Solid state Drive SSD self encrypting SED 680020 001 128 GB Solid state Drive SSD 665961 001 32 GB mSATA drive 686616 001 Optical drive Blu ray BD RW SuperMulti XL Drive 719157 001 DVD RW drive 657958 001 DVD ROM drive 608394 001 18 Chapter Illustrated parts catalog Misc boards Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 707252 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 PCle x16 graphics card 1 GB 717219 001 AMD Radeon HD8470 PCle x16 graphics card 2 GB DDR3 729085 001 AMD Radeon HD 8350 1 x16 DH GFX 717220 001 AMD Radeon HD8350 PCle x16 graphics card 1 GB DDR3 729084 001 GeForce GT630 PCle x16 graphics card 2 GB 702084 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 HP WLAN 802 11 a b g n 2x2 PCle module 695915 001 Sequential part number listing Spare part Description number 397117 001 drive conversion bracket 460890 001 Foot kit 463023 001 5 59 to dual VGA cable 487562 001 DisplayPort cable 608394 001 DVD ROM drive 613202 001 1 TB 7200 rpm hard drive 616608 001 2 TB 7200 rpm SATA hard drive 617450 001 Adapter DisplayPort to 662723 001 Adapter DisplayPort to DVI 632484 001 Adapter DisplayPort to VGA 636917 001 USB powered speakers 638815 001 Serial port PCI card 638816 00
45. PS 2 keyboard 246 locks SFF front bezel 97 TWR front bezel 46 USDT front bezel 144 M media card reader problems 208 SFF installation 112 SFF removal 111 TWR installation 66 TWR removal 64 memory problems 227 SFF installation 100 280 Index SFF socket population 100 SFF specifications 100 TWR installation 50 TWR socket population 50 TWR specifications 50 USDT installation 147 USDT socket population 148 USDT specifications 147 memory modules spare part number 15 20 22 26 27 50 100 USDT spare part number 29 34 147 monitor problems 210 mouse cleaning 40 problems 219 mouse spare partnumber 17 24 31 32 N network problems 223 NIC spare part number 21 28 numeric error codes 238 operating guidelines 38 operating system media Windows 8 261 optical drive problems 230 spare part numbers 25 26 27 32 33 USDT installation 153 USDT release latch attachment 152 USDT removal 151 USDT spare part number 151 optical drive 5 25 inch TWR installation 62 TWR removal 62 optical drive slim SFF installation 115 SFF removal 114 TWR installation 68 TWR removal 67 optical drive cable connector USDT spare part number 30 overheating prevention 38 18 20 P password clearing 250 power on 250 setup 250 PCI expansion slot daughter card TWR removal and replacement 92 port cover USDT spare part number 179 POST error messages 237 power cord set requirements country specific 274 power prob
46. Prepare the computer for disassembly Preparation for disassembly on page 94 Remove the access panel Access panel on page 95 Disconnect the cable from the system board connector labeled HSENSE 1 Using a tool remove sensor from the slot by pushing it into the computer to remove it 2 To install the hood sensor reverse the removal procedure 128 Chapter 6 Removal and replacement procedures Small Form Factor SFF Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer 2 S we VU E AAR manEE a gt M T n Cable routing 129 Front I O assembly Description Spare part number Front I O assembly 732755 001 1 Prepare the computer for disassembly Preparation for disassembly on page 94 Remove the access panel Access panel on page 95 Remove the front bezel Front bezel on page 96 Rotate the drive cage to its upright position Pm mm m Disconnect the cables from the system board as follows e Yellow connector labeled FRONT USB e Black connector labeled MEDIA 3 0 e Blue connector labeled FRONT AUD 130 Chapter 6 Removal and replacement procedures Small Form Factor SFF 6 Remove the cables from the cable clip under the drive cage 7 Remove the Torx T15 screw 1 that secures the assembly to the front of the chassis 8 Press
47. Refer to Interpreting POST diagnostic front panel LEDs and audible codes on page 246 to interpret the code Tower TWR front panel components 3 4 Small Form Factor SFF front panel components Drive configuration may vary by model Some models have a bezel blank covering one or more drive bays 1 Slim Optical Drive optional 5 Headphone Connector 2 USB 2 0 Ports black 6 Dual State Power Button 3 USB 3 0 Ports blue 7 Hard Drive Activity Light 4 Microphone Headphone Connector 8 S3 5inch Media Card Reader optional NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer to Interpreting POST diagnostic front panel LEDs and audible codes on page 246 to interpret the code Chapter 1 Product features Ultra slim Desktop USDT front panel components Drive configuration may vary by model Some models have a bezel blank covering the optical drive bay 1 Slim Optical Drive optional 5 Headphone Connector 2 USB 2 0 Ports black 6 Hard Drive Activity Light 3 USB 3 0 Ports blue
48. SED 696442 001 500 GB 7200 rpm hard drive 696442 001 500 GB hard drive hybrid SSD 724938 001 256 GB Solid State Drive SSD self encrypting SED 680020 001 128 GB Solid State Drive 550 665961001 32 GB mSATA drive 686616 001 When installing drives follow these guidelines e primary Serial ATA SATA hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATAO e Connect secondary hard drives and optical drives to any of the light blue SATA connectors on the system board labeled SATA1 SATA2 SATA3 and SATA5 e Connect a media card reader USB 3 0 cable to the USB connector on the system board labeled MEDIA3 0 e power cable for the drives has two branches coming off the system board connector The first branch is a three headed cable with the first connector routed to the 5 25 inch bay the second connector routed to the 3 5 inch bay and the third two wire connector routed to the slim optical drive bay The second branch is a three headed cable with the first connector routed to the bottom 2 5 inch hard drive bay the second connector routed to the middle 3 5 inch hard drive bay and the third connector routed to the top 3 5 inch hard drive bay e You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place HP has provided extra guide screws four 6 32 silver and blue isolation mounting guide Drives 59 screws and fo
49. Screws 15 screwdriver T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software Tamper resistant T 15 wrench The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations Z CAUTION Metric screws have a black finish U S screws have a silver finish and are used on hard drives only CAUTION As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced A CAUTION When servicing this computer ensure that cables are placed in their proper location dur
50. Solution S5 Maximum Power Saving feature is enabled Disable the 55 Maximum Power Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings Solving Network Problems 223 224 Table 9 2 Solving Network Problems continued Wake on LAN feature is not functioning Cause S5 Wake on LAN is disabled some models Solution Enable the 55 Wake on LAN option in Computer Setup Select Advanced gt Device Options gt S5 Wake LAN Wake on LAN is not enabled Chapter 9 Troubleshooting without diagnostics To enable Wake on LAN in Windows 7 1 Select Start gt Control Panel gt Network and Sharing Center 2 Under Tasks select Manage network connections 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click the Power Management tab then select Allow this device to wake the computer To enable Wake on LAN in Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications Select Network and Sharing Center and then click the Ethernet link next to the connection 3 Click the Properties button 4 Clickthe Configure button 5 Click the Power Management tab then enable the appropriate Wake on LAN option Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network con
51. System backup and recovery Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This step creates a backup of the recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a Windows 8 computer that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory fey NOTE Any information on the USB flash drive will be erased before the recovery media is created To create the recovery media from the Start screen type recovery drive and then click on Settings then click on Create a recovery drive Follow the on screen instructions to continue As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can
52. also manually create a system restore point at any time For more information and steps for creating specific system restore points see Windows Help and Support From the Start screen type h and then select Help and Support As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regularly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows fey NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Windows Help and Support From the Start screen type h and then select Help and Support Backing up restoring and recovering in Windows 8 257 Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system Choose the method that best matches your situation and level of expertise e lf you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History
53. amp Drivers link Select the Drivers amp Software tab Enter the product name in the text box and click Search Select your specific computer model Select your operating system o om mom In the Diagnostic section click HP UEFI Support Environment link This link provides additional information Click the Download button and select Run The download includes instructions in English how to install the tools on the USB device 7 NOTE HP diagnostic solutions are developed to test components typically included on HP products They may not diagnose all third party accessories that can be added to the system Downloading HP PC Hardware Diagnostics to a USB device 255 13 System backup and recovery Backing up restoring and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This section provides information about the following processes e Creating recovery media and backups e Restoring and recovering your system NOTE This section describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type n and then select Help and Support 256 Chapter 13
54. and DVD problems 231 Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers Solving USB flash drive problems If you encounter USB flash drive problems common causes and solutions are listed in the following table USB flash drive is not seen as a drive letter in Windows Cause Solution The drive letter after the last physical drive is not available Change the default drive letter for the flash drive in Windows USB flash drive not found identified Cause Solution The device is attached to a USB port that has been hidden in the Computer Setup utility and enable USB ports in Computer Setup Security gt USB Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Removable Media Boot is disabled in the Computer Setup Run the Computer Setup utility and enable booting to utility removable media in Storage gt Storage Options Ensure USB is enabled in Storage gt Boot Order The computer boots to DOS after ma
55. appears after a power cycle or reboot If the user does not enter the correct power on password the unit will not boot Password Options This selection appears only if a power on password or setup password is set Allows you to enable disable e Lock Legacy Resources determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports e Stringent security enabling the stringent password disables the ability to reset the password by moving the jumper on the system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked e Setup Browse Mode appears if a setup password is set allows viewing but not changing the F10 Setup Options without entering setup password Default is enabled e Password prompt on F9 amp F12 requires setup password to use these boot functions Default is enabled e Network Server Mode Default is disabled Smart Cover Allows you to e Llock unlock the Cover Lock
56. application software reconfigure the software jack or set the jack to its default value 216 Chapter 9 Troubleshooting without diagnostics There is no sound or sound volume is too low Cause The application is set to use a different audio device than speakers Solution Some graphics cards support audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is used Make sure the application has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Solving printer problems If you encounter printer problems see the documentation that came with the printer and to the common causes and solutions listed in the following table Printer will not print Cause Printer is not turned on and online Solution Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Insta
57. assembly spare partnumber 23 28 preparation for disassembly 94 processor removal and replacement 136 SATA cable spare part number 23 Smart Cover Lock removal and replacement 125 solenoid lock removal and replacement 125 128 solenoid lock spare part number 24 speaker removal and replacement 134 Index speaker spare part number 24 27 system board removal and replacement 138 system board spare part number 22 27 28 Smart Cover Lock SFF removal and replacement 125 SFF spare part number USDT spare part number software problems 235 servicing computer 41 solenoid lock SFF removal and replacement 125 128 SFF spare part number 125 SFF spare part number 24 spare part number 28 TWR removal and replacement 83 86 TWR spare part number 83 TWR spare partnumber 17 19 USDT removal and replacement 160 USDT spare part number solid state drive spare part number 18 25 32 spare part number tamper resistant wrench 41 Torx T 15 screwdriver 41 speaker SFF removal and replacement 134 SFF spare part number 134 SFF spare part number 24 27 TWR removal and replacement 82 TWR spare partnumber 82 TWR spare partnumber 17 20 USDT removal and replacement 156 USDT spare part number 156 USDT spare part number 31 34 125 160 160 specifications computer 275 276 277 SFF memory 100 TWR memory 50 USDT memory 147 stand USDT spare part number 29 33 static electricity 36 system board SATA connectors
58. directions in the Solving Hardware Installation Problems on page 221 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Advanced Power On Options The device is attached to a SATA port that has been hidden in Computer Setup Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced gt Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Solution Drive is not connected properly or not properly configured Chapter 9 Troubleshooting without diagnostics See the documentation that came with the optional device Movie will not play in the DVD drive Cause Movie may be regionalized for a different country Solution See the documentation that came with the DVD drive Decoder software is not installed Damaged media Install decoder software Replace media Movie rating locked out by parental lock Use DVD software to remove parental lock Media installed upside down Cannot
59. down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Mouse will only move vertically horizontally or movement is jerky Cause Solution Mouse roller ball or the rotating encoder shafts that make Remove roller ball cover from the bottom of the mouse and contact with the ball are dirty clean the internal components with a mouse cleaning kit available from most computer stores 220 Chapter9 Troubleshooting without diagnostics Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware such as an additional drive or expansion card If you install a plug and play device Windows automatically recognizes the device and configures the computer If you install a non plug and play device you must reconfigure the computer after completing installation of the new hardware In Windows use the Add Hardware Wizard and follow the instructions that appear on the screen To open the Add Hardware Wizard open a Command Prompt and open hdwwiz exe WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Table 9 1 Solving Hardware Installation Problems A new de
60. e Check that the computer and monitor are plugged into a working electrical outlet e Check that the voltage select switch some models is set to the appropriate voltage for your region 115V 230V e Check that the computer is turned on and the white power light is on e Check that the monitor is turned on and the green monitor light is on Helpful hints 197 198 Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 237 for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Press and hold any key If the system beeps then the keyboard should be operating correctly Check all cable connections for loose connections or incorrect connections Wake the computer by pressing any key on the keyboard or pressing the power button If the system remains in suspend mode shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer If the system will not shut down unplug the power cord wait a few seconds then plug it in again The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup If it does not restart press the power button to start the computer Reconfigure the computer after installing a
61. eject compact disc tray load unit Cause Disc not properly seated in the drive Reinstall media Solution Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start Cause Media is corrupt Media has been inserted upside down Solution Try different media to confirm whether media is valid Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit available from most computer stores Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager 2 Restart the computer and let Windows detect the CD or DVD driver Solving CD ROM
62. for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Front bezel 47 48 Bezel blanks Description Spare part number Optical drive bezel blank 732770 001 On some models there are bezel blanks covering the 3 5 inch and 5 25 inch drive bays that need to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Access panel on page 45 2 Remove the front bezel Front bezel on page 47 3 Remove the bezel blank for the appropriate drive e Toremove a 5 25 inch bezel blank press inward on the retaining tabs that hold bezel blank in place 1 then pull the bezel blank from the front bezel 2 NOTE After removing 5 25 inch drive bezel blank and installing a drive you can install an optional bezel trim piece available from HP that surrounds the front of the drive Chapter 5 Removal and replacement procedures Tower TWR e Toremove a 3 5 inch bezel blank press outward on the two retaining tabs that hold the bezel blank in place 1 and rotate the bezel blank back and to the right to remove it 2 e Toremove a slim optical drive bezel blank press inward on the retaining tabs that hold the bezel blank in place 1 then pull the bezel blank from the front bezel 2 9 NOTE After removing the slim optical drive
63. image for the location of the slots on the back of the chassis in which to install the lock When installing insert the top tabs into the top slots and then rotate the lock downward Then install the security screw on the outside of the computer Plug the connector into the system board connector 162 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT Smart Cover Lock solenoid lock 163 Drive cage Description Spare part number Drive cage 732761 001 The drive cage sits behind the USB ports on the front of the chassis 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 2 3 Remove the optical drive Removing the optical drive on page 151 4 Remove the hard drive Hard drive on page 154 5 Remove the two Torx screws that secure cage to the chassis 1 lift the tab 2 on the cage slide the cage toward the rear of the unit 3 and then pull the cage up and out of the chassis To install the drive cage reverse the removal procedures 164 Chapter 7 Removal and replacement procedures Ultra slim Desktop Hood sensor Description Spare part number Hood sensor 638816 001 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 Remove the optical drive Removing the optical drive on page 151 R
64. including the password The password will default to admin and will need to be reset The AMT settings will also need to be reset To access the MEBx press Ctrl P during POST 1 Turn off the computer and any external devices and disconnect the power cord from the power outlet 2 Disconnect the keyboard monitor and any other external equipment connected to the computer 3 A WARNING reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information Remove the computer cover or access panel A CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 180 for inf
65. install the security screw 1 2 3 4 5 Prepare the computer for disassembly Preparation for disassembly on page 94 If the computer is on a stand remove the computer from the stand Remove the access panel Access panel on page 95 Remove the front bezel Front bezel on page 96 Remove one of the five silver 6 32 standard screws located on top of the drive cage Front bezel security 97 6 Install the security screw through the middle front bezel release tab to secure the front bezel in place 98 Chapter 6 Removal and replacement procedures Small Form Factor SFF Bezel blanks On some models there are bezel blanks covering the 3 5 inch and 5 25 inch external drive bays need to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Access panel on page 95 2 Remove the front bezel Front bezel on page 96 3 To remove a 3 5 inch bezel blank press inward on the five retaining tabs 1 and pull the blank off the front bezel 2 To remove a slim optical drive bezel blank press the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 3 and slide the bezel blank back and to the right to remove it 4 4 Replace the front bezel NOTE After removing the slim optical drive bezel blank and installing a slim optical drive you can install an optional bezel trim piece available from HP that surrounds t
66. metric isolation mounting guide screws can be purchased from HP When replacing a drive transfer the four M3 isolation mounting guide screws from the old drive to the new one 5 Rotate the drive cage to its upright position 6 Align the guide screws on the drive with the J slots on the sides of the drive bay Press the drive up into the drive bay then slide it forward until it locks in place 7 Connect the power cable and data cable to the back of the hard drive 7 NOTE If the 2 5 inch hard drive is the primary drive connect the data cable to the dark blue SATA connector labeled SATAO on the system board If it is a secondary drive connect the data cable to one of the light blue SATA connectors on the system board 8 Rotate the drive cage back down to its normal position A CAUTION careful not to pinch any cables or wires when rotating the drive cage down 120 Chapter 6 Removal and replacement procedures Small Form Factor SFF Power supply Description Spare part number Power supply 9276 efficient 702455 001 Power supply 9096 efficient 702456 001 Power supply standard 702457 001 Z WARNING reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer The power supply is located at the rear of the chassis It is held in place by
67. of the chassis while threading the cable through the slot in the front of the chassis To install the card reader reverse the removal procedure Card reader 167 WLAN module Description Spare part number HP WLAN 802 11 a b g n 2x2 PCle NIC 695915 001 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 Remove the optical drive Removing the optical drive on page 151 Remove the hard drive Hard drive on page 154 Remove the drive cage Drive cage on page 164 Disconnect the two antenna cables from the connectors on the module 1 Remove the two Phillips screws 2 that secure the module to the system board Pr oP Se a pp Lift the module to a 45 degree angle and then remove the module from the connector by pulling it away at an angle 3 To install the WLAN module reverse the removal procedure Make sure the antenna cables are correctly routed 168 Chapter 7 Removal and replacement procedures Ultra slim Desktop Graphics board Description Spare part number AMD Radeon HD 7650A 2GB MXM Graphics 708866 001 CAUTION very careful when removing or replacing the system board to prevent damaging it 1 Prepare the computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Remove the optical drive Remov
68. of the drive cage Refer to Drives on page 59 for an illustration of the extra guide screws location When replacing a drive transfer the four 6 32 guide screws from the old drive to the new one 5 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 66 Chapter 5 Removal and replacement procedures Tower TWR 6 If installing a USB 3 0 media card reader connect the USB cable from the media card reader to the USB 3 0 connector on the system board labeled MEDIA3 0 Ej NOTE Refer to System board connections on page 57 for an illustration of the system board drive connectors Removing a slim optical drive A CAUTION removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 44 Remove the access panel Access panel on page 45 Remove the front bezel Front bezel on page 47 P mm Disconnect the power cable and data cable from the back of the drive A CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable Drives 67 5 Push the green release lever on the right rear side of the drive toward the center of the drive 1 then slide the drive forward and out of the bay 2 Installing a slim optical drive 1 2 Prepa
69. optical drive cable spare part number 20 solenoid lock removal and replacement 83 86 speaker removal and replacement 82 speaker spare part number 17 20 system board removal and replacement 92 system board spare part number 15 20 U USB powered speakers spare part number 17 19 24 26 31 33 USDT AC adapter spare part number 29 33 access panel removal and replacement 142 access panel spare part number 29 34 card reader removal and replacement 166 chassis fan spare part number 34 disassembly preparation 141 drive cage spare part number 31 drive rail removal and replacement 164 fan front spare part number 31 fan rear spare part number 31 front bezel removal and replacement 143 front bezel spare part number 29 34 front fan removal and replacement 150 front I O panel spare part number 31 graphics board removal and replacement 169 heat sink removal and replacement 157 heat sink spare part number 31 hood sensor removal and replacement 165 optical drive cable connector spare part number 30 power switch removal and replacement 170 preparation for disassembly 141 processor removal and replacement 159 rear fan removal and replacement 173 174 rear port cover spare part number 31 Smart Cover Lock removal and replacement 160 solenoid lock removal and replacement 160 speaker removal and replacement 156 speaker spare part number 31 34 system board removal and replacement 171 sys
70. process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup System Restore If you have a problem that might be due to software that you installed on your computer or if you want to restore the system to a previous state without losing any personal information use System Restore to return the computer to a previous restore point 7 NOTE Always use this System Restore procedure before you use the System Recovery feature Backing up restoring and recovering in Windows 7 265 To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions System Recovery WARNING This procedure will delete all user information To prevent loss of information be sure to back up all user information so you can restore it after recovery System Recovery completely erases and reformats the hard disk drive deleting all data files that you have created and then reinstalls the operating system programs and drivers However you must reinstall any software that was not installed on the computer at the factory This includes software that came on media included in the computer accessory box and any software programs you in
71. stand 6 Reconnect external equipment plug the power into a power outlet and turn computer on EJ NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions NOTE An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall desk or swing arm When the mounting bracket is used do not install the computer with the ports oriented towards the ground Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT Port cover Description Spare part number Port cover 588981 001 An optional rear port cover is available for the computer To install the port cover 1 Thread the cables through the bottom hole on the port cover 1 and connect the cables to the rear ports on the computer 2 Insert the hooks on the port cover into the slots on the rear of the chassis then slide the cover to the right to secure it in place 2 NOTE For security purposes you can install an optional cable lock to the chassis that locks the port cover and secures the computer The port cover is secured in place by a retention lever just inside the port cover opening To remove the port cover pull the lever back towards the port cover opening 1 then slide the cover to the left and off the computer 2 Power supply external The USDT chassis uses an external power supp
72. static dissipative material Provide wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Electrostatic discharge information 37 Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes shielding bags Transparent metall
73. steps in Using HP Recovery Disc operating system discs select models only on page 268 Backing up restoring and recovering in Windows 7 267 A CAUTION System Recovery deletes all data and programs you have created or installed Back up any important data to a CD or DVD or to a USB flash drive To perform a System Recovery using recovery media 1 If using a set of DVDs insert the first recovery disc into the DVD drive tray and close the tray If you are using a recovery USB flash drive insert it into a USB port 2 Click the Start button and then click Shut Down or If the computer is not responding press and hold the power button for approximately 5 seconds or until the computer turns off 3 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 4 Press the power button to turn on the computer and press Esc as the computer is powering on to display the startup menv 5 Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery media is inserted USB or DVD Press Enter to boot from that device 6 If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive select Media the Welcome screen under I need help immediately click Factory Reset 7 f you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Othe
74. the Torx T15 screw from the right side of the panel that secures it to the front of the chassis System board 171 b Press the tab on right side of the panel 1 and then swing the right side of the cage away from the chassis to remove it 2 13 Remove the three remaining Torx T15 screws that secure the system board to the chassis 14 Slide system board toward the front of the unit until the rear connectors are clear of their slots in the chassis 1 172 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT 15 Lift the rear of the system board until it clears the chassis and then remove the system board from the chassis 2 i c B ca hg dun E yes ig 27 5 L 4 To install the system board reverse the removal procedure 7 NOTE When replacing the system board you must also change the chassis serial number in the BIOS Rear fan Description Spare part number Rear fan 732766 001 The rear fan is secured to the rear right corner of the chassis You must remove the system board before you can remove the rear fan 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 Remove the optical drive Removing the optical drive on page 151 Remove the front fan Front fan on page 150 Remove the hard drive Hard drive on page 154 Remove the drive cage Drive cage on page 16
75. the front of the computer See Appendix A POST error messages on page 237 to determine possible causes See the Worldwide Limited Warranty for terms and conditions Solving software problems 235 236 Computer will not continue after HP logo screen displays Cause System files may be damaged Solution In Windows 7 use recovery media to scan hard drive for errors or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly Windows Startup Repair is one of the recovery tools in the System Recovery Options menu You can also create a system repair disc that contains the System Recovery Options menu If the problem is severe enough that Startup Repair doesn t start on its own and you can t access the System Recovery Options menu on your computer s hard disk you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier In Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to use to begin Automatic Repair and type the password for the acc
76. the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD EJ NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads Ej NOTE If the computer does not boot to the DVD restart the computer and press Esc as the computer is powering on to see the startup menu Use the arrow keys to select the boot menu and press Enter Use the arrow keys to select the location where the recovery DVD is inserted Press Enter to boot from device 3 When prompted press any keyboard key 4 Follow on screen instructions 5 Click Next 6 Select Install now 7 Follow the onscreen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Follow on screen instructions to install the Hardware Enabling Drivers first and then install Recommended Applications Backing up restoring and recovering in Windows 7 269 A Battery replacement 270 The battery that comes with the computer provides power to real time cloc
77. the new hard drive The 2 5 inch hard drive is enclosed in a carrier under the optical drive 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 Remove the optical drive Removing the optical drive on page 151 A U N Press in the release latch on the left side of the hard drive carrier 1 then rotate the carrier handle up 2 154 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT 5 Lift the hard drive carrier straight up and out of the chassis 6 Remove the four guide screws from the sides of the hard drive carrier 7 Lift the hard drive up to the top of the carrier 1 and slide the drive out of the carrier 2 Hard drive 155 To replace the hard drive reverse the removal procedures When replacing the hard drive position the hard drive so that the top of the hard drive is up against the top of the carrier so that the circuit board on the bottom of the hard drive does not come in contact with the tabs on the bottom of the carrier then slide the new hard drive into the carrier A CAUTION not allow the circuit board on the bottom of the hard drive to scrape along the tabs on the bottom of the carrier when sliding the hard drive into the carrier Doing so can cause irreparable damage to the hard drive Speaker Description Spare part number Speaker 689384 001 The speaker is
78. three Torx screws outside of the chassis and a release lever inside of the chassis Z WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 94 Remove the access panel Access panel on page 95 2 3 Rotate the drive cage to the upright position 4 Disconnect all power cables from the following system board connectors e PWRCPU e PWRCMD e PWR Power supply 121 122 PWRCPU PWR PWRCMD 5 Release the power supply cables from the cable retaining clip under the drive cage Chapter 6 Removal and replacement procedures Small Form Factor SFF 6 From the outside rear of the computer remove the three Torx screws that secure the power supply to the rear of the chassis 7 From the inside of the chassis press the release button at the front of the power supply 1 8 Slide the power supply forward 2 and then lift it out of the chassis 3 To install the power supply reverse the removal procedure A CAUTION When installing the power supply cables make sure they are properly positioned in the clip under the drive cage Power supply 123 Fan duct 124 Description Spare part number
79. time POST is finished The POST delay also gives you more time to select F10 to enter Computer F10 Setup Default is None Remote Wakeup Boot Source remote server local hard drive Default is Local hard drive Factory Recovery Boot Support Enable Disable Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive if present Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS Default is disabled Bypass F1 Prompt on Configuration Changes Enable Disable Allows you to set the computer not to confirm when changes were made Default is disabled Computer Setup F10 Utilities 193 194 Table 8 5 Computer Setup Advanced for advanced users continued BIOS Power On Allows you to set the computer turn on automatically at a time you specify Onboard Devices Allows you to set resources for or disable Legacy devices Select the Legacy device s DMA and I O Range The settings may not take effect for all operating systems To hide a device from the operating system see Security gt Device Security Bus Options Device Options Allows you to enable or disable e PCI SERR Generation Default is enabled e PCI VGA Palette Snooping which sets the VGA palette snooping bit in PCI configuration space only needed when more than one graphics controller is installed Default is disabled Allows you to
80. to retain If Windows is responding use these steps to start Reset 1 the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings Backing up restoring and recovering in Windows 8 259 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions If Windows is not responding use these steps to start Reset 1 2 P 4 5 6 7 8 If possible back up all personal files If possible check for the presence of the HP Recovery partition From the Start screen type c and then select Computer 7 NOTE If the HP Recovery partition is not listed or you cannot check for its presence you must recover using the recovery media you created see Recovery using the Windows 8 recovery USB flash drive on page 260 Or you must use the Windows 8 operating system media and the Driver Recovery media purchased separately see Recovery using Windows 8 operating system media purchased separately on page 261 If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays Press 1 1 to select the System Recovery option Choose your keyboard layout Select Troubleshoot Select Reset Follow t
81. update to the latest BIOS version 3 If the error still persists replace the system board 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2211 Memory not configured correctly for proper MEBx execution DIMM1 or not installed Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device 2217 ME Firmware Version request failure USB device used for USB key provisioning will not allow BIOS to update provision file properly ME firmware is not properly responding to BIOS query for version information 1 Try a different USB key device for provisioning 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2218 ME Firmware Version should be updated ME firmware must be updated to match current functionality contained in the system BIOS 1 Update to the latest ME firmware version 2 Ifthe error persists and system BIOS has been recently updated restore previous system BIOS version 3 If the error still persists replace the system board
82. x16 graphics card 1 GB 717219 001 AMD Radeon HD8470 PCle x16 graphics card 2 GB DDR3 729085 001 AMD Radeon HD 8350 1 x16 DH GFX 717220 001 GeForce GT630 PCle x16 graphics card 2 GB 702084 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 HP PCI expansion slot daughter card 696971 001 The computer has two PCI Express x1 expansion slots one PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot Some models also have an optional standard PCI expansion slot 7 NOTE You can install a PCI Express x1 x8 or x16 expansion card in the PCI Express x16 slots For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 You can add the optional standard PCI expansion slot to the system board by purchasing a PCI extender board from HP To remove replace or add an expansion 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis Expansion cards 53 4 Press straight down on the two green thumb tabs on the exterior of the chassis 1 and rotate the expansion card retention latch open 2 5 Before installing an expansion card remove the expansi
83. you want to use the arrow keys on the keypad You can disable or enable the Num Lock key in Computer Setup at Advanced gt Device Options Solving keyboard and mouse problems 219 Mouse does not respond to movement or is too slow Cause Solution Mouse connector is not properly plugged into the back of the Shut down the computer using the keyboard computer Windows 7 1 Press the Ctrl and Esc keys at the same time or press the Windows logo key to display the Start menu 2 Use the arrow keys to select Shut Down and then press Enter 3 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Windows 8 1 Press the Windows logo to open the Settings charm 2 Use the arrow keys to select Power and then press Enter 3 Use the arrow keys to select Shut Down and then press Enter 4 After the shutdown is complete plug the mouse connector into the back of the computer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold
84. 001 Radeon HD8470 PCle x16 graphics card 2 GB DDR3 730323 x1 Wireless keyboard mouse and dongle 732748 001 Access panel 732749 001 Power switch LED with holder 732750 001 Front I O assembly 732751 001 Front bezel for use in all countries and regions except for China 732752 001 Front bezel for use in China 732753 001 drive SATA cable 14 inch 1 straight end 1 angled end 732754 001 Drive power cable 732770 001 Optical drive bezel blank Tower TWR chassis spare parts 21 Small Form Factor SFF chassis spare parts Computer major components 22 9 9 9 Description Spare part number 1 Front bezel 732757 001 2 Access panel 732760 001 3 Power supply 240W 9296 efficient 702455 001 240W 9096 efficient 702456 001 240W standard 702457 001 4 System board includes replacement thermal material For use in models without Windows 8 717522 001 For use in models with Windows 8 Standard 717522 501 For use in models with Windows 8 Professional 717522 601 For use in models with NetClone 727722 001 Memory modules PC3 12800 Chapter 3 Illustrated parts catalog Description Spare part number 8 689375 001 4 GB 671613 001 2 671612 001 Processors include replacement thermal material Intel Core i7 4770 3 4 GHz 8 MB L3 cache 727373 001 Intel Core i5 4670 3 4 GHz 6 L3 cache 727381
85. 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be Type HOSVV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration 274 Appendix B Power cord set requirements C Specifications TWR specifications Chassis Height 15 7 in 39 9 cm Width 6 7 in 17 0 cm Depth 17 4 in 44 2 cm Approximate Weight 20 5 Ib 9 3 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonope
86. 1 Hood sensor 638817 001 Printer port PCI card 639959 001 Hard drive SATA cable 17 7 inch 2 straight ends 641498 001 Solenoid lock 643907 001 Fan sink includes replacement thermal material Tower TWR chassis spare parts 19 20 Spare part Description number 643908 001 Chassis fan 645330 001 Speaker 646831 001 drive power cable 646832 001 SATA optical drive power cable 657958 001 DVD RW drive 665961 001 128 Solid state drive 671612 001 Memory module 2 GB 12800 671613 001 Memory module 4 GB PC3 12800 674315 001 Mouse PS2 optical 674316 001 Mouse USB optical 674317 001 Mouse wireless 674318 001 Mouse USB 680020 001 256 GB Solid state drive self encrypting SED 683923 001 500 GB 10000 rpm SATA hard drive 686616 001 32 GB mSATA drive 689375 001 Memory module 8 GB PC3 12800 695915 001 HP WLAN 802 11 a b g n 2x2 PCle NIC 696442 001 500 7200 rpm hard drive selfencrypting SED 696969 001 System board for use in models without Windows 8 includes replacement thermal material 696969 501 System board for use in models with Windows 8 Standard includes replacement thermal material 696969 601 System board for use in models with Windows 8 Professional includes replacement thermal material 696971 001 HP PCI expansion slot daughter card 701427xx1 Keyboard smart card for use in models with Wind
87. 4 Remove the heat sink Heat sink on page 157 eNO UP wD Remove the system board System board on page 171 Rear fan 173 9 From the outside of the chassis remove the four Phillips screws that secure the fan to the chassis 10 From the inside of the chassis slide the fan out from underneath the chassis lip and then remove the fan To install the rear fan reverse the removal procedure Antennas Two antennas are secured to chassis one on the front one on the back You must remove all other components to remove the antennas 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 Remove the optical drive Removing the optical drive on page 151 2 3 4 Remove the front fan Front fan on page 150 5 Remove the hard drive Hard drive on page 154 174 Chapter 7 Removal and replacement procedures Ultra slim Desktop Remove the drive cage Drive cage on page 164 Remove the system board System board on page 171 6 7 Remove the heat sink Heat sink on page 157 8 9 Remove the rear fan Rear fan on page 173 10 To remove the front antenna from the inside of the front of the chassis remove the antenna from the clips built into the base pan 11 From the outside of the front of the chassis remove the two Torx T8 screws 1 that secure the antenna to the chassis
88. 7 Dual State Power Button 4 Microphone Headphone Connector 8 5 Media Card Reader optional NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar NOTE The Power On Light is normally white when the power is on If it is flashing red there is a problem with the computer and it is displaying a diagnostic code Refer fo Interpreting POST diagnostic front panel LEDs and audible codes on page 246 to interpret the code Ultra slim Desktop USDT front panel components 9 Tower TWR rear panel components 1 Power Cord 7 LineOut Connector for powered audio devices green 2 PS 2 Keyboard Connector purple 8 4 PS 2 Mouse Connector green e lt USB 2 0 Ports black 9 38 8145 Network Connector 4 1 9 DisplayPort Monitor Connectors OlOlA Serial Connector 5 Monitor Connector 11 Lineln Audio Connector blue 6 SS amp USB 3 0 Ports blue NOTE An optional second serial port and an optional parallel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the con
89. 70 processor 3 2 GHz 6 MB L3 cache 727381 001 Intel Core i5 4670 processor 3 4 GHz 6 MB L3 cache 727722 001 System board for use in NetClone models includes replacement thermal material 728562 001 Intel PRO 1000 single port GbE NIC includes bracket 732753 001 Hard drive SATA cable 14 inch 1 straight end 1 angled end 732759 001 SATA drive power cable 732755 001 Front I O cable assembly 732756 001 Power switch assembly 732757 001 Front bezel 732760 001 Access panel 732769 001 Optical drive bezel blank 732772 001 Solenoid lock Chapter 3 Illustrated parts catalog Ultra Slim Desktop USDT chassis spare parts Computer major components Description Spare part number 1 Access panel 732763 001 2 Front bezel 732764 001 3 Stand 612496 001 4 System board includes replacement thermal material For use in models without Windows 8 696970 001 For use in models with Windows 8 Standard 696970 501 For use in models with Windows 8 Professional 696970 601 For use in models with NetClone 727721 001 AC adapter 180W standard 613766 001 135W standard 648964 001 Memory modules PC3 12800 8 GB 689374 001 4 GB 689373 001 Ultra Slim Desktop USDT chassis spare parts 29 Description Spare part number 2 GB 689372 001 Processors include replacement thermal material Intel Core i7 4770s 3 1 8 MB L3 cache 732507 001 Intel Core 15 4670s 3 1 GHz 6
90. Antennas 175 12 Pull the antenna out of the clips on the front of the chassis 2 and then pull the antenna out of the hole it routes through 3 13 To remove the rear antenna from the inside of the front of the chassis remove the antenna from the plastic clips attached to the side of the chassis 176 Chapter 7 Removal and replacement procedures Ultra slim Desktop 14 From the outside of the rear of the chassis remove the two Torx T8 screws that secure the antenna to the chassis To install the rear fan reverse the removal procedure Antennas 177 Changing from desktop to tower configuration 178 The Ultra slim Desktop can be used in a tower orientation with the tower stand included with the computer 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Orient the computer so that its left side is facing down and place the computer firmly down into the
91. Cle x16 graphics card 1 GB 717219 001 AMD Radeon HD8450 PCle x16 graphics card 1 GB 717220 001 HP WLAN 802 11 a b g n 2x2 PCle module 695915 001 Intel PRO 1000 single port GbE NIC includes bracket 728562 001 The computer has two PCI Express x1 expansion slots one PCI Express x16 expansion slot and one PCI Express x16 expansion slot that is downshifted to a x4 slot 7 NOTE The PCI Express slots support only low profile cards You can install a PCI Express x1 x4 x8 or x16 expansion card in the PCI Express x16 slot For dual graphics card configurations the first primary card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4 To remove replace or add an expansion 1 Prepare the computer for disassembly Preparation for disassembly on page 94 If the computer is on a stand remove the computer from the stand Remove the access panel Access panel on page 95 Locate the correct vacant expansion socket on system board and the corresponding expansion slot on the back of the computer chassis Expansion card 103 5 Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position 6 Before installing an expansion card remove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be at
92. Fan not Detected Chassis rear chassis or front chassis fan is not connected or may have malfunctioned 1 Reseat chassis rear chassis or front chassis fan 2 Reseat fan cable 3 Replace chassis rear chassis or front chassis fan 240 513 Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned Chapter 10 POST error messages 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan Control panel message Description Recommended action 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may 1 Reseat CPU or chassis fan have malfunctioned 2 Reseat fan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may 1 Reseat power supply fan have malfunctioned 2 Reseat fan cable 3 Replace power supply fan 601 Diskette Controller Error Diskette controller circuitry or floppy drive 1 Check and or replace cables circuitry incorrect 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 250 3 Replace diskette drive 4 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Disconnect any other diskette controller devices tape drives 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 250 660 Display cache is detected unreliable Integrated graphics controlle
93. L3 cache 732506 001 Intel Core i5 4570s 2 9 GHz 6 L3 cache 732505 001 Cables 30 Q ltem Description Spare part number 1 Optical drive cable connector 605163 001 Adapter DisplayPort to VGA 632484 001 Adapter DisplayPort to DVI 662723 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 Chapter 3 Illustrated parts catalog Misc parts Description Spare part number 1 Heat sink for use with the processor includes replacement thermal material 587456 001 Heat sink for use with the discrete graphics card includes replacement thermal 689369 001 material not illustrated 2 Power switch assembly 732767 001 3 Speaker 689384 001 4 Rear port cover 588981 001 5 Fan rear 732766 001 6 Front I O panel 732762 001 7 Chassis fan front 732765 001 Optical drive bezel blank 732771 001 Solenoid lock 732772 001 HP Ultraslim Keyed Cable Lock 703372 001 Drive cage 732761 001 USB powered speakers 636917 001 Mouse Ultra Slim Desktop USDT chassis spare parts 31 Drives Description Spare part number PS2 optical 674315 001 USB HP Elite 674318 001 Washable 724795 001 Wireless HP Elite 674317 001 USB optical 674316 001 Keyboard PS 2 7247 18 1 USB basic 724720 1 USB wireless 724722 1 Smart card 701427 1 Wireless keyboard dongle and mouse 730323 1
94. Maintenance and Service Guide HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra Slim Desktop Copyright 2013 Hewlett Packard Development Company L P The information contained herein is subject to change without notice Microsoft Windows and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition July 2013 Document Part Number 723282 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer About This Book Z WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information 7 NO
95. NW 4 To install the fan reverse the removal procedure Be sure to orient the air flow out of the computer 88 Chapter 5 Removal and replacement procedures Tower TWR Power supply Description Spare part number Power supply 320W 9296 efficient 702452 001 Power supply 320W 9096 efficient 702453 001 Power supply 320W 702454 001 Power supply HV 320W 707906 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Disconnect the power cables from the following system board connectors e PWR e PWRCPU e PWRCMD Power supply 89 4 Remove the power cables from the clip on the base pan 5 From the outside rear of the chassis remove the four silver Torx T15 screws that connect the power supply to the chassis 6 Press the tab 1 on the base pan in front of the power supply that holds it in place 90 Chapter 5 Removal and replacement procedures Tower TWR 7 Slide the power supply toward the front of the computer 2 rotate slightly into the computer so the power supply clears the lip on the top of the chassis and then lift the power supply out of the chassis 3 To install the power supply reverse the removal procedure Power supply 91 System board and PCI expansion slot daughter card 92 E NOTE All system board spare part kits include replacement thermal moterial
96. SRs that you do not need installed You have run out of memory for the application Check the memory requirements for the application or add more memory to the computer 228 Chapter 9 Troubleshooting without diagnostics Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving processor problems If you encounter processor problems common causes and solutions are listed in the following table Poor performance is experienced Cause Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Check to see that the processor is present 2 the processor Power LED flashes Red eleven times once every second followed by a two second pause Cause Solution The current processor does not support a feature pre
97. System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps Reflash the system ROM with the latest BIOS image You are using a fixed sync monitor and it will not sync at the resolution chosen Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen Computer is in Sleep state Monitor cable is plugged into the wrong connector Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Systems may have a monitor connection on both the motherboard or an add in card Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the monitor 1 n Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications 2 Expand the Resolution box and then use the sliding control to reset the resolution Monitor is configured to use an input that is not active Chapter 9 Troubleshooting withou
98. TE Text set off in this manner provides important supplemental information iv About This Book Table of contents 1 Product A A 9 A 1 Standard configuration features 5 sasssornenshsnaspvetsvanooraaprenneronbemebiuederennanniiadgaeloriearmibnemamerdvednitanss 1 Tower IWR 1 Small Form Factor SFF taie pre ernie 2 Ultra slim Desktop ka idu shouts 2 Tower TWR front panel uttter 3 Small Form Factor SFF front panel components arto t rr ge 4 Ultra slim Desktop USDT front panel 5 Tower TWR rear panel components hare UI HI RR HEIN RH HEN THEN E Cr Ru 6 Small Form Factor SFF rear panel components coire treten rn erm ren ern 7 Ultra slim Desktop USDT rear panel 8 Serial number location e rt 8 Tower IWR m 9 Small Form Factor SFF 9 Ultra slim Desktop USDT e 10 2 Activating and Customizing the Software sssssesesseossscossesssossscossesssossseossosssoossesssossesos 11 Activating and customizing the software in Windows 7 11 Activating the Windows operating system
99. Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options select Startup Settings and then click Restart 4 Use the function keys or number keys to select the safe mode option you want When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally Solving display problems 213 214 High pitched noise coming from inside a flat panel monitor Cause Brightness and or contrast settings are too high Solution Lower brightness and or contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog input connection only Cause Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the Solution 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu graphics card 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPag that will assist you with the synchronization go to the following Web site select the ap
100. a cable to one of the light blue SATA connectors on the system board 7 NOTE Refer to System board connections on page 107 for an illustration of the system board drive connectors 8 Replace the front bezel if it was removed NOTE An optional bezel trim piece that surrounds the front of the optical drive is available from HP Install the bezel trim piece in the front bezel before installing the front bezel Removing and replacing a 3 5 inch hard drive Ef NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 the computer is on a stand remove the computer from the stand 3 Remove the access panel Access panel on page 95 4 Disconnect the power cable and data cable from the back of the hard drive 116 Chapter 6 Removal and replacement procedures Small Form Factor SFF 5 Pull the release lever next to the rear of the hard drive outward 1 While pulling the release lever out slide the drive back until it stops then lift the drive up and out of the bay 2 6 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Drives 117 7 Align the guide screws with the slots the chassis drive cage press the hard drive down into the
101. acking up your files and then click Next System Recovery begins After System Recovery is complete click Finish to restart the computer When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery when Windows is not responding N CAUTION System Recovery deletes all data and programs you created or installed If Windows is not responding but the computer is working follow these steps to perform a System Recovery 1 2 3 4 n Turn off the computer If necessary press and hold the power button until the computer turns off Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Press the power button to turn on the computer As soon as you see the HP logo screen repeatedly press the F11 key on your keyboard until the Windows is Loading Files message appears on the screen At the HP Recovery Manager screen follow the on screen instructions to continue When Windows has loaded shut down the computer reconnect all peripheral devices and then turn the computer back on System Recovery using recovery media select models only Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 263 If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD use the
102. aging and label the package Fragile Handle With Care 60 Chapter 5 Removal and replacement procedures Tower TWR Drive positions 1 5 25 inch half height drive bay 2 Slim optical drive bay 3 3 5 inch drive bay for optional drive such as a media card reader 4 Primary 3 5 inch internal hard drive bay 5 Secondary 3 5 inch internal hard drive bay 6 Secondary 2 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the type and size of the storage devices installed in the computer run Computer Setup Drives 61 Removing a 5 25 inch drive NOTE HP does not offer a 5 25 inch optical drive for this computer model A 5 25 inch optical drive may have been installed by the user or third party vendor A CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 44 Remove the access panel Access panel on page 45 2 3 Remove the front bezel Front bezel on page 47 4 Disconnect the power cable and data cable from the back of the drive A CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 5 Press down on the green drivelock mechanism 1 and slide the drive from the drive bay 2 Installing a 5 25
103. ains an option ROM too large to download during POST Configuration incorrect RTC real time clock battery may need to be replaced Chapter 10 POST error messages 1 Ifa PCI expansion card was recently added remove it to see if the problem remains 2 n Computer Setup set Advanced gt Device Options gt NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM Internal PXE option ROM is used for booting from the NIC to a PXE server Run Computer Setup and check the configuration in Advanced gt Onboard Devices Reset the date and time under Control Panel the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement Control panel message 163 Time amp Date Not Set Description Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Recommended action Reset the date and time under Control Panel Computer Setup can also be used If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time amp Date Not Set CMOS jumper may not be
104. anagement Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration Default is enabled e Unconfigure AMT ME enable disable Allows you to unconfigure any provisioned management settings for AMT The AMT settings are restored to factory defaults This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured Default is disabled e Unconfigure ME Confirmation Prompt enable disable Allows you to set the system to not display the confirmation to unconfigure ME e Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup F10 Utility before Restore is needed See Computer Setup File on page 182 in the Computer Setup File table 7 NOTE It is recommended that you save any modified computer configuration settings to a USB flash media device and save t
105. assis you are working on in this guide for instructions on the replacement procedures A WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C Do not attempt to recharge the battery NOTE Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to HP their authorized partners or their agents SATA hard drives Serial ATA Hard Drive Characteristics Number of pins conductors in data cable 7 7 Number of pins in power cable 15 Maximum data cable length 39 37 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3V 5V 12V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s 42 Chapter 4 Routine care SATA drive guidelines and disassembly preparation SATA hard drive cables SATA data cable Always use an HP approved SATA 3 0 Gb s cable as it is fully backwards compatible with the SATA 1 5 Gb s drives Current HP desktop products ship with SATA 3 0 Gb s hard drives SATA data cables are susceptible to damage if overflexed Never crease a SATA data cable and never bend it tighter than a 30 m
106. b 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3 048 m Nonoperating 30 000 ft 9 144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Rated Input Current N A This system utilizes an active power factor corrected external power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch USDT specifications 277 Index A AC adapter USDT spare part number 29 33 access panel locked 200 SFF removal and replacement 95 SFF spare part number 95 SFF spare part number 22 28 TWR removal 45 TWR spare part number 45 TWR spare part number 15 21 USDT removal and replacement 142 USDT spare part number 142 USDT spare part number 29 34 adapter DisplayPort to DVI spare part number 16 19 23 26 30 adapter DisplayPort to HDMI spare part number 16 19 23 26 30 adapter DisplayPort to VCA spare part number 16 19 23 26 30 audible codes 246 audio problems 215 B backup and recovery Windows 7 282 Backup and Restore Windows 7 265 278 Index backups creating Windows 7 262 265 personal files for Windows 8 computer models 257 battery disposal 42 battery replacement 270 beep codes 246 bez
107. backup copy was saved CAUTION Restoring a previously saved MBR after a disk utility or operating system has modified the MBR may cause the data on the disk to become inaccessible Only restore a previously saved MBR if you are confident that the current bootable disk s MBR has been corrupted or infected with a virus Chapter 8 Computer Setup F10 Utility Table 8 3 Computer Setup Security continued System Security Data Execution Prevention enable disable Helps prevent operating system security breaches these options are Default is enabled hardware dependent SVM CPU Virtualization enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology enable disable Controls the virtualization features of the processor Changing this setting requires turning the computer off and then back on Default is disabled Virtualization Technology Directed I O enable disable Controls virtualization DMA remapping features of the chipset Changing this setting requires turning the computer off and then back on Default is disabled Trusted Execution Technology enable disable Controls the underlying processor and chipset features needed to support a virtual appliance Changing this setting requires turning the computer off and then back on Default is disabled To enable this feature y
108. beled CPUFAN 1 and then lift the fan sink from atop the processor 2 A CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 80 Chapter 5 Removal and replacement procedures Tower TWR Processor Description Spare part number Intel Core i7 processor 4770 3 4 GHz 8 L3 cache 86W 727373 001 Intel Core i5 processors 4670 3 4 GHz 6 L3 cache 86W 727381 001 4570 3 2 GHz 6 L3 cache 86W 727380 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 Remove the access panel Access panel on page 45 Remove the fan sink Fan sink on page 79 Rotate the locking lever to its full open position 1 Raise and rotate the microprocessor retainer to its fully open position 2 co un hh O N Carefully lift the processor from the socket 3 A CAUTION NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor s solder connections Processor 81 2 NOTE Af
109. bezel blank and installing a slim optical drive you can install an optional bezel trim piece available from HP that surrounds the front of the slim optical drive Bezel blanks 49 Memory Description Spare part number 8 PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 32 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be e industry standard 240 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs e DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported E NOTE The system will not operate properly if you install unsupported DIMMs Populat
110. ble accredited agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 feet The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it Particular attention should be paid to the plug electrical outlet and the point where the cord exits from the product A WARNING Do not operate this product with a damaged power cord set If the power cord set is damaged in any manner replace it immediately Japanese power cord requirements For use in Japan use only the power cord received with this product Z CAUTION Do not use the power cord received with this product on any other products General requirements 273 Country specific requirements Additional requirements specific to a country are shown in parentheses and explained below Country Accrediting Agency Country Accrediting Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France
111. boot sequence NOTE This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system Secure Boot This is a feature of Windows 8 Configuration Legacy Support Enable Disable Allows you to turn off all legacy support on the computer including booting to DOS running legacy graphics cards booting to legacy devices and so on If set to disable legacy boot options in Storage gt Boot Order are not displayed Default is enabled Secure Boot Enable Disable Allows you to make sure an operating system is legitimate before booting fo it making Windows resistant to malicious modification from preboot to full OS booting preventing firmware attacks UEFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings e Clear Secure Boot Keys Don t Clear Clear Allows you to delete any previously loaded custom boot keys Default is Don t Clear o Ownership HP Keys Custom Keys Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key PK that verifies kernels during system start up allowing you to use alternative operating systems
112. ce Provider ISP or refer to the common causes and solutions listed in the following table Unable to connect to the Internet Cause Solution Internet Service Provider ISP account is not set up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on Solving front panel component problems 233 Unable to connect to the Internet Cause Solution The 5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not configured properly Contact your ISP for the correct IP address Cookies are corrupted A cookie is a small piece of Windows 7 information that a Web server can store temporarily with the Web browser This is useful for having the browser remember 1 Select Start gt Control Panel some specific informa
113. channels should be balanced so that the largest amount of memory is spread between the two channels If one channel will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged o
114. ck up any important data to a CD or DVD or to a USB flash drive NOTE In some cases you must use recovery media for this procedure If you have not already created this media follow the instructions in Creating recovery media on page 262 If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse Chapter 13 System backup and recovery 10 Turn on the computer When Windows has loaded click the Start button click All Programs is listed follow the steps in System Recovery when Windows is not responding on page 267 e f Security and Protection is listed continue with step 5 e If Productivity and Tools is listed follow the steps in System Recovery when Windows is not responding on page 267 Click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue Under I need help immediately click System Recovery Select Yes and then click Next Your computer restarts When the computer restarts you will see the Recovery Manager welcome screen again Under I need help immediately click System Recovery you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without b
115. computer 2 When reinstalling the system board first insert the O panel back into the slots in the rear of the chassis and then align the board with the chassis screw holes 7 NOTE When replacing the system board you must change the chassis serial number in the BIOS System board and PCI expansion slot daughter card 93 6 Removal and replacement procedures Small Form Factor SFF Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly E NOTE Not all features listed in this guide are available on all computers Preparation for disassembly See Routine care SATA drive guidelines and disassembly preparation on page 35 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems th
116. creating 264 recovery media creating Windows 7 262 recovery partition Windows 8 258 recovery USB flash drive steps for creating Windows 7 263 recovery using Windows 8 operating system media 261 removal and replacement power switch assembly 132 SFF fan duct 124 SFF fan sink 135 SFF front bezel 95 96 SFF front I O assembly 130 SFF hood sensor 128 SFF power supply 121 SFF processor 136 SFF Smart Cover Lock 125 SFF solenoid lock 125 SFF speaker 134 SFF system board 138 TWR fan 87 TWR fan sink 79 TWR front USB panel 76 TWR hood sensor 86 TWR PCI expansion slot daughter card 92 TWR power supply 89 TWR power switch assembly 77 TWR processor 81 TWR solenoid lock 83 TWR speaker 82 TWR system board 92 USDT access panel 142 USDT card reader 166 USDT front bezel 143 USDT front fan 150 USDT graphics board 169 USDT heot sink 157 USDT hood sensor 165 USDT optical drive rail 164 USDT power switch 170 USDT processor 159 USDT rear fan 173 174 USDT Smart Cover Lock 160 USDT solenoid lock 160 USDT speaker 156 USDT system board 171 USDT WLAN tuner module 168 removing battery 270 bezel blanks 99 145 SFF 2 5 inch hard drive 119 SFF 3 5 inch hard drive 116 SFF expansion card 103 SFF media card reader 111 SFF slim optical drive 114 TWR 2 5 inch hard drive 70 TWR 3 5 inch hard drive 70 TWR 5 25 inch optical drive 62 TWR access panel 45 TWR bezel blanks 48 TWR expansion card 53 TWR front bezel 47 TWR media car
117. d Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled USB 3 0 Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Thermal Fan idle mode This bar graph controls the minimum permitted fan speed NOTE This setting only changes the minimum fan speed The fans are still automatically controlled Chapter 8 Computer Setup F10 Utility Computer Setup Advanced NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 8 5 Computer Setup Advanced for advanced users Option Heading Power On Options Allows you to set POST mode QuickBoot Clear Memory FullBoot or FullBoot Every x Days e QuickBoot default Do not clear memory or perform a memory test FullBoot Memory test count on cold boot Clears memory on all boots e Clear Memory No memory count on cold boot Clears memory on all boots FullBoot Every x Days Memory count on 1st cold boot on or after the xth day No more memory counts until 1st cold boot on or after x days Clears memory on all boots POST messages enable disable Enabling this feature will cause the system to display POST error messages which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while start
118. d Security Device enable disable This option allows the user to limit continued OS control of the Embedded Security Device Default is enabled This option is automatically disabled if Trusted Execution Technology is enabled e Reset of Embedded Security Device through OS enable disable This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device Default is disabled NOTE To enoble this option a Setup password must be set e PPI provisioning Windows 8 only This option lets you set Windows 8 to bypass the Physical Presence Interface requirement and directly enable and take ownership of the TPM on first boot You cannot change this setting after TPM is owned initialized unless the TPM is reset Default is disabled for non Windows 8 systems and enabled for Windows 8 e Allow PPI policy to be changed by OS Enabling this option allows the operating system to execute TPM operations without Physical Presence Interface Default is disabled NOTE To enoble this option a Setup password must be set DriveLock Security Allows you to assign or modify a master or user password for hard drives When this feature is enabled the user is prompted to provide one of the DriveLock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold
119. d a newly installed device Solution 1 In Windows 7 click Start click Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then select File Explorer from the list of applications In the left column expand Computer rightclick on a drive select Properties and then select the Tools tab Under Error checking click Check 2 Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Solution In Windows 7 click Start expand Computer and right click on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Solution Check cable connections See reconfiguration directions in the Solving Hardware Installation Problems on page 221 section If the system still does recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive run the Computer Setup utility and try adding a POST delay under Adva
120. d if they are booted to after disabling RAID Removable Media Boot Enables disables ability to boot the system from removable media Default is enabled Chapter 8 Computer Setup F10 Utility Table 8 2 Computer Setup Storage continued DPS Self Test Allows you to execute self tests on ATA hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the DPS self tests is attached to the system Boot Order Allows you to e Boot Sources Specify the order in which EFI boot sources such as a internal hard drive USB hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source EFI boot sources always have precedence over legacy boot sources e Legacy Boot Sources Specify the order in which legacy boot sources such as a network interface card internal hard drive USB optical drive or internal optical drive are checked for a bootable operating system image Each device on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any device
121. d in diagonally opposite pairs as in an X to even the downward forces on the processor to avoid damage that could require replacing the system board 5 Lay the heat sink on its top in a safe area to prevent the thermal grease from contaminating the work surface If reusing the existing heat sink go to step 1 Heat sink 157 If using a new heat sink go to step 3 1 If reusing the existing heat sink clean bottom of the heat sink and apply the thermal material provided in the spares kit to the top of the processor 2 Position the heat sink atop the processor 3 If using a new heat sink remove the protective covering from the bottom of the heat sink and place it in position atop the processor 4 Secure the heat sink to the system board and system board tray with the 4 captive screws ACAUTION sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 158 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT Processor Description Spare part number Intel Core i7 4770s 3 4 GHz 8 MB L3 cache 732507 001 Intel Core i5 4670s 3 1 GHz 6 MB L3 cache 732506 001 Intel Core 15 4570s 2 9 GHz 6 L3 cache 732505 001 1 Prepare the computer for disassembly Preparation for disassemb
122. d reader 64 TWR slim optical drive 67 USDT hard drive 154 USDT optical drive 151 resetting CMOS 250 password jumper 250 restore Windows File History 258 restoring the hard drive Windows 8 258 rubber foot spare part number 24 S safety and comfort 196 safety precautions cleaning 39 SATA connectors on system board 42 data cable pinouts 43 hard drive characteristics 42 SATA cable SFF spare part number 23 SATA hard drive cable TWR spare part number 20 SATA optical drive cable TWR spare part number 20 screws correct size 41 security SFF front bezel 97 TWR front bezel 46 USDT front bezel 144 serial number locations 8 serial port expansion spare part number 19 26 Index 281 serial port spare part number 17 24 service considerations 40 setup password 250 SFF 282 access panel spare part number 22 28 disassembly preparation 94 drive power cable spare part number 23 28 fan duct removal and replacement 124 fan duct spare part number 24 27 fan sink removal and replacement 135 fan sink spare part number 24 28 font O assembly spare part number 28 front bezel removal and replacement 95 96 front bezel spare part number 22 28 front I O assembly removal and replacement 130 front I O assembly spare number 23 power supply removal and replacement 121 power supply spare part number 22 27 power switch assembly removal and replacement 132 power switch
123. de to achieve a safe working position NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed A CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit 44 Chapter 5 Removal and replacement procedures Tower TWR Access panel Description Spare part number Access panel 732748 001 To access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Access panel 45 Front bezel security The front bezel can be locked in place by installing a security screw provided by HP To install the security screw 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Remove the security screw from the side of the hard drive bay just behind the front panel 4 Install the security screw through the middle front bezel release tab to secure the front bezel in place 46 Chapter 5 Removal and replacement procedures Tower TWR Front bezel Description Spare part number Front bezel 732751 001 Front bezel for use in China 732752 001 1 Prepare the computer for disassembly Preparation
124. disabled NOTE For Windows 8 systems with Fast Boot support a normal shutdown goes to the S4 state not the S5 state e SO On Solid white LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 3 blinks and a pause 4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blinks and a pause gt S5 Soft Off LED is off Computer Setup F10 Utilities 191 192 Table 8 4 Computer Setup Power continued Hardware Power SATA Power Management Enables or disables SATA bus and or device power management Management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled PCI Express x1 Slot 1 Sets Active State Power Management ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being used Options are Disabled LOs L1 LOs and L1 Default is ASPM Disabled Network Controller Sets ASPM of the bus ASPM lets you set lower power modes that activate when the bus is not being use
125. drive conversion bracket 463023 001 DMS 59 to dual VGA cable 487562 001 DisplayPort cable 583654 001 Rubber foot 608394 001 DVD ROM drive 613202 001 1 TB 7200 rpm hard drive 616608 001 2 TB 7200 rpm SATA hard drive 617450 001 Adapter DisplayPort to 632484 001 Adapter DisplayPort to VGA 636917 001 USB powered speakers 638813 001 Optical drive SATA cable 19 5 inch 2 straight ends 638814 001 SATA cable 25 2 inch 1 straight end 1 angled end 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 657958 001 DVD RW drive 662723 001 Adapter DisplayPort to DVI 665961 001 128 Solid state drive 671612 001 Memory module 2 GB PC3 12800 671613 001 Memory module 4 GB PC3 12800 674317 001 Mouse wireless HP Elite 674318 001 Mouse USB HP Elite Chapter 3 Illustrated parts catalog Spare part Description number 674315 001 Mouse PS2 optical 674316 001 Mouse USB optical 680020 001 256 Solid state drive SED 683923 001 500 GB 10000 rpm SATA hard drive 686616 001 32 GB mSATA drive 688952 001 Chassis stand 689375 001 Memory module 8 GB PC3 12800 695915 001 HP WLAN 802 11 a b g n 2x2 PCle NIC 696442 001 500 GB 7200 rpm hard drive self encrypting SED 701427 1 Keyboard smart card
126. dware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components e Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics UEFI To access the UEFI diagnostics 1 Restart or turn on the computer and press Esc repeatedly until the BIOS boot menu appears 2 Press F2 or select Diagnostics F2 254 Chapter 12 HP PC Hardware Diagnostics How to access and run UEFI diagnostics Systen Information 2 Systen Diagnostics System Diagnostics Customer Mode Note The key F2 or F10 depends on the product After pressing F2 the BIOS sequentially searches three places for the system diagnostics First a connected USB drive to download the diagnostics tools to a USB drive see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 255 b Second the hard disk drive c Third in the BIOS a core set of diagnostics for memory and hard disk drive that are accessible only if the USB or hard disk drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device 1 Goto http www hp com Click the Support
127. e Bezel blank 145 System board connections Refer to the following illustration and table to identify the system board connectors No System Board Connector System Board Label Color Component 1 Mini PCI Express x1 X1PCIEXP 1 black Expansion Card for example WLAN card 2 Mini SATA mSATA white Ultra Small SSD 3 Hood Lock HLOCK black Hood Lock 4 SATA 3 0 SATA1 light blue Optical Drive 5 Battery BAT black Battery 6 Power SATA PWR1 white Optical Drive 7 Mobile PCI Express Module MXM black Graphics Card 8 Hood Sensor HSENSE white Hood Sensor 9 USB 3 0 MEDIA 3 0 black SD Media Card Reader 146 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT Memory Description Spare part number 8 GB PC3 12800 SODIMM 689374 001 4 GB PC3 12800 SODIMM 689373 001 2 GB PC3 12800 SODIMM 689372 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM small outline dual inline memory modules SODIMMs SODIMMs The memory sockets on the system board can be populated with up to two industry standard SODIMMs These memory sockets are populated with at least one preinstalled SODIMM To achieve the maximum memory support you can populate the system board with up to 16 GB of memory DDR3 SDRAM SODIMMs For proper system operation the SODIMMs must be e industry standard 204 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant
128. e 1 35 volt or 1 5 volt DDR3 SDRAM SODIMMs The DDR3 SDRAM SODIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory Joint Electronic Device Engineering Council specification In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided SODIMMS e SODIMMs constructed with x8 and x16 devices SODIMMs constructed with x4 SDRAM are not supported 7 NOTE The system will not operate properly if you install unsupported SODIMMs Memory 147 Populating SODIMM sockets There are two SODIMM sockets on the system board with one socket per channel The sockets are labeled DIMM1 and DIMM3 The DIMM1 socket operates in memory channel B The DIMM3 socket operates in memory channel A Item Description System Board Label Socket Color 1 SODIMM1 socket Channel B DIMM1 Black 2 SODIMM3 socket Channel A DIMM3 Black The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the SODIMMs are installed e system will operate in single channel mode if the SODIMM sockets are populated in one channel only e system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B e system will operate in flex mode if the memory capacity of the SODIMM in Cha
129. e cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 If the computer is on a stand remove the computer from the stand and lay the computer down NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed 94 Chapter 6 Removal and replacement procedures Small Form Factor SFF Access panel Description Spare part number Access panel 732760 001 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Lift up on the access panel handle 1 then lift the access panel off the computer 2 To install the access panel reverse the removal procedure Access panel 95 Front bezel 96 Description Spare part number Front bezel 732757 001 Optical drive bezel blank 732769 001 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 22 22 22 2 2 2 p 2 2 2 install the front bezel reverse the removal procedure Chapter 6 Removal and replacement procedures Small Form Factor SFF Front bezel security The front bezel can be locked in place by installing a security screw provided by HP To
130. e correct network client and protocol is installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansion board was added to the computer Cause Solution Network controller interrupt is shared with an expansion Under the Computer Setup Advanced menu change the board resource settings for the board The network controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and Under the Computer Setup Advanced menu change the conflicts with the embedded NIC resource settings for the board 226 Chapter 9 Troubleshooting without diagnostics Network controller stops working without apparent cause Cause Solution The files containing the network drivers are corrupted Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8 If necessary download the softpaq from the web from a different computer The cable is not securely connected Ensure that the cable is securely attached to the netwo
131. e that prevents writing to and deleting from an SD Memory Stick PRO card If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Unable to access data on the media card after inserting it into a slot Cause The media card is not inserted properly is inserted in the wrong slot or is not supported Chapter 9 Troubleshooting without diagnostics Solution Ensure that the card is inserted properly with the gold contact on the correct side The green LED will light if inserted properly Do not know how to remove a media card correctly Cause Solution The computer s software is used to safely eject the card In Windows 7 click Start select Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot In Windows 8 on the Start screen type e and then click File Explorer from the list of applications Expand Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot NOTE Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows the reader and the inserted cards are not recognized by the computer Cause Solution The operating system needs time to recognize t
132. ed graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphics card will display POST messages The system board graphics can be disabled by changing settings in Computer Setup Small Form Factor SFF rear panel components 7 8 Ultra slim Desktop USDT rear panel components 1 JJ LineOvut Connector for powered audio devices 6 O Monitor Connector green 2 e t USB 2 0 Ports black 7 Power Cord Connector 3 595 USB 3 0 Ports blue 8 f Audio Connector blue 4 50 DisplayPort Monitor Connectors 9 2 45 Network Connector 5 PS 2 Keyboard Connector purple 10 PS 2 Mouse Connector green NOTE When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar If an MXM graphics card is installed all of the video connectors may be used at the same time However for such a configuration only the display connected to the upper DisplayPort will display POST messages The system board graphics can be disabled by changing settings in Computer Setup Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer Keep these numbe
133. egister with HP app on the Start screen ACAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation Downloading Windows 8 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings gt Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings gt Change PC Settings 3 Click Personalize to change the display settings To customize the Desktop 1 Click the Desktop app on the Start screen 2 Right click on the desktop and then click Personalize to change display settings Activating and customizing the software in Windows 8 13 3 Illustrated parts catalog This chapter provides spare part informat
134. el blank spare part number 48 USDT spare part number 34 bezel blank USDT spare part number 31 booting options Full Boot 237 Quick Boot 237 cable lock spare part number 17 20 24 27 31 34 cable management 43 cable pinouts SATA data 43 card reader USDT removal and replacement 166 USDT spare part number 166 cautions AC power 35 cables 41 cooling fan 40 electrostatic discharge 35 keyboard cleaning 40 keyboard keys 40 CD ROM or DVD problems 230 chasis types illustrated 35 chassis fan TWR spare part number 20 USDT spare part number 34 chassis stand spare part number 24 cleaning computer 39 mouse 40 safety precautions 39 CMOS backing up 250 clearing and resetting 252 computer specifications 276 277 computer cleaning 39 country power cord set requirements 274 Customer Support 196 D deleted files restoring for Windows 8 computer models 258 DIMMs See memory disassembly preparation SFF 94 TWR 44 USDT 141 DisplayPort cable spare part number 16 19 23 26 30 DMS 59 to dual VGA cable spare partnumber 16 19 23 26 drive cage kit USDT spare part number 31 164 drive power cable SFF spare number 23 28 TWR spare part number 16 21 drive rail USDT removal and replacement 164 Driver Recovery DVD creating 264 using for restore 268 Driver Recovery media Windows 8 261 drives SFF locations 110 TWR cable connections 59 TWR installation 59 TWR locations 61 E electro
135. emory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out ofBand third party data storage and other management functions System will not boot or does not function properly after installing additional memory modules Cause Solution A memory module is not installed in the DIMM1 or XMM1 Ensure that a memory module is installed in the DIMM1 or socket XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the Replace module with the correct industry standard device for system or the new memory module is not seated properly the computer On some models ECC and non ECC memory modules cannot be mixed of memory error Cause Solution You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are Delete any T
136. emove the hard drive Hard drive on page 154 Remove the drive cage Drive cage on page 164 Remove the optical drive Removing the optical drive on page 151 SOR Mo a Unplug the hood sensor cable from the white system board connector labeled HSENSE 1 and remove the cable from the white clip mounted on the inside chassis wall 2 8 Slide the hood sensor into the chassis to remove it from its slot 3 Disengaging the hood sensor from the chassis may require use of a screwdriver or similar tool To install the hood sensor reverse the removal procedures Hood sensor 165 Card reader Description Spare part number Card reader 001 The card reader is secured to front right corner of the chassis 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 Remove the front bezel Front bezel on page 143 Remove the optical drive Removing the optical drive on page 151 Remove the hard drive Hard drive on page 154 Remove the drive cage Drive cage on page 164 Disconnect the cable from the system board connector labeled MEDIA Bow POM SS S On the outside of the chassis remove the one Torx screw that secures the card reader to the chassis 00000000 l ei 166 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT 9 Pull the reader away from the front
137. en press Enter c the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK In Windows 8 On the Start screen right click and then select the All apps icon b Under Windows System click Run Type msconfig and then press Enter d the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications especially games are stressful on 1 Lower the display resolution for the current application or the graphics subsystem consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Solving general problems 201 202 Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Processor thermal protection activated A fan may be blocked or not turning OR The heat sink is not properly attached to the processor Solution 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running Open the access panel press the power button and see
138. eps Red Power LED flashes five 5 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Possible cause Pre video memory error Recommended action CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six 6 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Pre video graphics error For systems with a graphics card 1 Reseat the graphics card 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes seven 7 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes eight 8 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System board failure ROM detected failure prior to video Invalid ROM based on bad checksum Replace the system board 1 Reflash the system ROM with the lat
139. er Red Power LED flashes three 3 Processor not installed not 1 Check to see that the processor is present times once every second an indicator of bad followed by a two second processor 2 Reseatthe processor pause Beeps stop after fifth iteration but LEDs continue until problem is solved Red Power LED flashes four 4 Power failure power 1 Open the hood and ensure the 4 or 6 wire times once every second supply is overloaded power supply cable is seated into the followed by a two second connector on the system board pause Beeps stop after fifth OR iteration but LEDs continue until 2 Check if a device is causing the problem by problem is solved The incorrect external removing ALL attached devices such as power supply adapter is hard diskette or optical drives and being used on the USDT expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Replace the power supply 4 Replace the system board OR The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied USDT power supply adapter Interpreting POST diagnostic front panel LEDs and audible codes 247 248 Activity Be
140. er e Processor type speed stepping e Cache size L1 L2 L3 dual core processors have this listed twice e Installed memory size speed number of channels single or dual if applicable e Integrated MAC address for embedded enabled NIC if applicable e System BIOS includes family name and version e Chassis serial number e Asset tracking number e firmware version e Management mode About Displays copyright notice Set Time and Date Allows you to set system time and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Factory Settings as Default Restores the factory system configuration settings as the default Apply Defaults and Applies the currently selected default settings and clears any established passwords Exit Ignore Changes Exits Computer Setup without applying or saving any changes and Exit Save Changes and Saves changes to system configuration or default settings and exits Computer Setup Exit 182 Chapter 8 Computer Setup F10 Utility Computer Setup Storage 7 NOTE Support for specific Computer S
141. er you create it and store it in a secure place Backing up your information You should create your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Store personal files in the Documents library and back it up regularly e Back up templates that are stored in their associated directories e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs number each disc after removing it from the drive NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support To access Help and Support select Start gt Help and Support NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password Refer to Help and Support To access Help and Support select Start Help and Support To create a backup using Windows Backup and Restore 7 NOTE The backup
142. es which can be established through the Computer Setup Utilities menu This computer supports two security password features that are established through the Computer Setup Utilities menu setup password and power on password When you establish only a setup password any user can access all the information on the computer except Computer Setup When you establish only a power on password the power on password is required to access Computer Setup and any other information on the computer When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper A CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 180 for information on backing up the CMOS settings Chapter 11 Password security and resetting CMOS Resetting the password jumper A CAUTION f you enable the stringent security feature in Computer Setup and you forget the set
143. est BIOS image 2 Replace the system board Red Power LED flashes nine 9 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Chapter 10 POST error messages System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Unplug the AC power cord from the computer wait 30 seconds then plug the power cord back in to the computer 3 Replace the system board 4 Replace the processor Activity Beeps Red Power LED flashes ten 10 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved Possible cause Bad option card Recommended action 1 Check each option card by removing the card one at a time if multiple cards then power on the system to see if fault goes away 2 Once a bad card is identified remove and replace the bad option card 3 Replace the system board Red Power LED flashes eleven 11 times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved System does not power on and None The current processor does not support a feature previously enabled on this system System unable to power
144. etup options may vary depending on the hardware configuration Table 8 2 Computer Setup Storage Option Description Device Lists all installed BIOS controlled storage devices Configuration When a device is selected detailed information and options are displayed The following options may be presented e Disk Size model firmware version serial number connector color Translation mode ATA disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only when the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible e CD ROM Model firmware version serial
145. evice Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Solving Network Problems 225 Diagnostics reports a failure Cause Solution The cable is not securely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end Ensure that the cable and device at the other end are of the cable operating correctly Network controller interrupt is shared with an expansion Under the Computer Setup Advanced menu change the board resource settings for the board The network controller is defective Contact an authorized service provider Diagnostics passes but the computer does not communicate with the network Cause Solution Network drivers are not loaded or driver parameters do not Make sure the network drivers are loaded and that the driver match current configuration parameters match the configuration of the network controller Make sure th
146. f static electricity by briefly touching a grounded metal object When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 Memory 51 3 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Vo NOTE memory module can be installed in only way Match the notch on module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM sockets on page 50 for more information 4 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 5 Repeat steps 3 and 4 to install any additional modules The computer should automatically recognize the additional memory the next time you turn on the computer 52 Chapter 5 Removal and replacement procedures Tower TWR Expansion cards Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 707252 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 PCle
147. flash drive instead using a high quality USB drive If you are creating recovery discs be sure to use high quality discs It is normal for the system to reject defective discs You will be prompted to insert a new blank disc to try again The number of discs in the recovery disc set depends on your computer model typically 3 to 6 DVDs The Recovery Media Creation program tells you the specific number of blank discs needed to make the set If you are using a USB flash drive the program will tell you the size of the drive required to store all the data minimum of 8 GB E NOTE The process of creating recovery media is lengthy You can quit the process at any time The next time you initiate the process it resumes where it left off NOTE Do not use media cards for creating recovery media The system may not be able to boot up from a media card and you may not be able to run system recovery To create recovery discs 1 2 Close all open programs Click the Start button click All Programs click Security and Protection click Recovery Manager and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue Click Create recovery media using blank DVD s and then click Next Follow the on screen instructions Label each disc after you make it for example Recovery 1 Recovery 2 and then store the discs in a secure place To create a recovery USB flash drive Backing up re
148. four or more seconds to turn off the power To restart the computer press the power button again Solving hard drive problems 207 Solving media card reader problems 208 Media card will not work in a digital camera after formatting it in Windows Cause By default Windows will format any media card with a capacity greater than 32MB with the FAT32 format Some digital cameras use the FAT FAT16 amp FAT12 format and can not operate with a FAT32 formatted card Solution Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows A write protected or locked error occurs when attempting to write to the media card Cause Media card is locked Locking the media card is a safety feature that prevents writing to and deleting from an SD Memory Stick PRO card Can not write to the media card Cause The media card is a read only memory card Solution If using an SD card make sure that the lock tab located on the right of the SD card is not in the locked position If using a Memory Stick PRO card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Solution Check the manvfacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety featur
149. g the CMOS c 252 12 HP PC Hardware Didgnostics Lii eive ka HEHEHE SE PME OE HAE OE FEE RIA EATER EEIATEA DE PEE H TE MATRE EE EE AEG 254 Why run HP PC Hardware Diagnostics UEFI nite oci loa 254 How to access and run HP PC Hardware Diagnostics UEFI 254 Downloading HP PC Hardware Diagnostics to a USB device 255 13 System backup and recovery 256 Backing up restoring and recovering in Windows 256 Creating recovery media and 257 Restoring and recovering using Windows 8 0 258 Using Windows 8 Refresh 258 Using Windows 8 Reset ERR et 259 Recovery using the Windows 8 recovery USB flash drive 260 Recovery using Windows 8 operating system media purchased separately 261 Backing up restoring and recovering in Windows 7 sssss 262 Creating recovery media e pastu Edna canes 262 Creating recovery media using HP Recovery Manager select models only 263 Creating recovery discs with HP Recovery Disc Creator select models only 264 Creating recovery 15
150. he device for possible future use To restore the configuration insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup F10 Utility See Computer Setup File on page 182 in the Computer Setup File table Recovering the Configuration Settings 195 9 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems such as USB devices hard drive optical drive graphics audio memory and software problems If you encounter problems with the computer refer to the tables in this chapter for probable causes and recommended solutions NOTE For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST error messages on page 237 Safety and comfort Z WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety amp Comfort Guide at http www hp com ergo for more information on choosing a workspace and creating a safe and comfortable work environment For more information refer to the Safety amp Regulatory Information guide Before you call for technical support 196 If you are having problems with the computer try the appropriate solutions below to try to isolate the exact problem before calling fo
151. he device if the Wait a few seconds so that the operating system can reader was just installed into the computer and you are recognize the reader and the available ports and then turning the PC on for the first time recognize the media inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process 2 During POST Power Self Test press F9 to modify the boot menu 3 Change the boot sequence in 10 Computer Setup Solving media card reader problems 209 Solving display problems 210 If you encounter display problems see the documentation that came with the monitor and to the common causes and solutions listed in the following table Blank screen no video Cause Monitor is not turned on and the monitor light is not on Solution Turn on the monitor and check that the monitor light is on Bad monitor Try a different monitor The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and type your password if set
152. he front of the slim optical drive Bezel blanks 99 Memory Description Spare part number 8 PC3 12800 689375 001 4 GB PC3 12800 671613 001 2 GB PC3 12800 671612 001 The computer comes with double data rate 3 synchronous dynamic random access memory DDR3 SDRAM dual inline memory modules DIMMs DIMMs The memory sockets on the system board can be populated with up to four industry standard DIMMs These memory sockets are populated with at least one preinstalled DIMM To achieve the maximum memory support you can populate the system board with up to 32 GB of memory configured in a high performing dual channel mode DDR3 SDRAM DIMMs For proper system operation the DDR3 SDRAM DIMMs must be e industry standard 240 pin e unbuffered non ECC PC3 12800 DDR3 1600 MHz compliant e 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also e support CAS latency 11 DDR3 1600 MHz 11 11 11 timing e contain the mandatory SPD information In addition the computer supports e 512 Mbit 1 Gbit and 2 Gbit non ECC memory technologies e single sided and double sided DIMMs e DIMMs constructed with x8 and x16 DDR devices DIMMs constructed with x4 SDRAM are not supported E NOTE The system will not operate properly if you install unsupported DIMMs Populating DIMM sockets There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1
153. he on screen instructions to continue Recovery using the Windows 8 recovery USB flash drive To recover your system using the recovery USB flash drive you previously created E NOTE If you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows 8 operating system media purchased separately on page 261 1 2 p JS P mM om If possible back up all personal files Insert the recovery USB flash drive you created into a USB port on your computer Restart the computer and as soon as you see the HP logo screen press f9 to display a list of boot devices Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list Press Enter to boot from that device Choose your keyboard layout Select Troubleshoot Select Refresh your PC Follow the on screen instructions 260 Chapter 13 System backup and recovery Recovery using Windows 8 operating system media purchased separately This recovery process requires Windows 8 operating system media which can be ordered from the support website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the media by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using Windows 8 operating system media completely erases hard drive contents and
154. he system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage gt Storage Options gt SATA Emulation IDE and select File gt Save Changes and Exit Reenter Computer Setup and select Security gt Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage gt Storage Options gt SATA Emulation back to RAID and select File gt Save Changes and Exit 1801 Microcode Patch Error 242 Processor is not supported by ROM BIOS Chapter 10 POST error messages 1 Upgrade BIOS to proper version 2 Change the processor Control panel message 2200 PMM Allocation Error during MEBx Download Description Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Recommended action 1 2 Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer If the error persists replace the system board 2201 MEBx Module did not checksum correctly 2202 PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine ME BIOS Extensions option ROM Memory error dur
155. im piece that surrounds the front of the slim optical drive is available from HP Install the bezel trim piece in the front bezel before replacing the front bezel Drives 69 Removing a 3 5 inch or 2 5 inch hard drive E NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Disconnect the power cable 1 and data cable 2 from the back of the hard drive 70 Chapter 5 Removal and replacement procedures Tower TWR 4 Release the drive by pulling the release tab away from the drive 1 and sliding the drive out of the bay 2 5 Remove the four guide screws two on each side from the old drive You will need these screws to install a new drive Installing a 3 5 inch or 2 5 inch hard drive 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 Drives 71 3 Install guide screws on the sides of the drive 3 5 inch hard drives use standard 6 32 silver and blue isolation mounting screws 2 5 inch hard drives use metric M3 black and blue isolation mounting screws 7 NOTE Four extra 6 32 isolation mounting guide screws for 3 5 inch hard drives are installed on the exterior of the hard drive bays
156. inch drive E NOTE HP does not offer a 5 25 inch optical drive for this computer model A 5 25 inch optical drive can be purchased through a third party vendor 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Remove the front bezel Front bezel on page 47 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel blanks on page 48 for more information 62 Chapter 5 Removal and replacement procedures Tower TWR 4 If you are installing an optical drive install four metric guide screws not provided in the lower holes on each side of the drive NOTE When replacing an optical drive transfer the four metric guide screws from the old drive to the new one A CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the internal components of the drive 5 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 6 Connect the power cable and data cable to the rear of the optical drive Drives 63 64 7 Connect the opposite end of the data cable to one of the light blue SATA connectors on the system 8 board 7 NOTE Refer to System board connections on page 57 for an illustration of the system board drive connectors Replace the front bezel 2
157. ing Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam 36 Chapter 4 Routine care SATA drive guidelines and disassembly preparation Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 1096 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 1096 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Grounding the work area To prevent static damage at the work area use the following precautions Cover the work surface with approved
158. ing DIMM sockets There are four DIMM sockets on the system board with two sockets per channel The sockets are labeled DIMM1 DIMM2 DIMM3 and DIMM4 Sockets DIMM1 and DIMM2 operate in memory channel B Sockets DIMM3 and DIMM4 operate in memory channel 50 Chapter 5 Removal and replacement procedures Tower TWR The system will automatically operate in single channel mode dual channel mode or flex mode depending on how the DIMMs are installed NOTE Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance e system will operate in single channel mode if the DIMM sockets are populated one channel only e system will operate in a higher performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode e system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel For optimal speed the
159. ing POST execution of the Management Engine ME BIOS Extensions option ROM Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 2203 Setup error during MEBx execution MEBx selection or exit resulted in a setup failure POST numeric codes and text messages Reboot the computer Unplug the power cord re seat the memory modules and reboot the computer If the memory configuration was recently changed unplug the power cord restore the original memory configuration and reboot the computer If the error persists replace the system board 243 Control panel message 2204 Inventory error during MEBx execution 2205 Interface error during MEBx execution Description BIOS information passed to the MEBx resulted in a failure MEBx operation experienced a hardware error during communication with ME Recommended action 1 Reboot the computer 2 If the error persists
160. ing the PC A POST error message will only display on screen if the computer is capable of booting this far If the POST detects an error before this point a beep code is generated instead Default is disabled Press the ESC key for Startup Menu Enable Disable This feature controls the display of the text Press the ESC key for Startup Menu during POST This text does not display on Windows 8 systems with Fast Boot support Other text also will not display for example Ownership Tag Default is enabled Option ROM Prompt enable disable Enabling this feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer power on automatically as soon as power is restored if it was on when power was lost NOTE f you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the
161. ing the optical drive on page 151 4 Remove the hard drive Hard drive on page 154 5 Remove the drive cage Drive cage on page 164 6 Remove the two Torx T8 screws 1 that secure the graphics board to the system board rotate the board upward to a 45 degree angle 2 and the pull it away from the system board connector and out of the computer 3 E NOTE Graphics card appearance may vary To install the graphics board reverse the removal procedure If you need to remove the heat sink from the graphics board loosen the four captive Torx screws secure the heat sink from the graphics board and then lift the heat sink from the graphics board Graphics board 169 Power switch Description Spare part number Power switch 732767 001 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 Remove the front bezel Front bezel on page 143 Remove the optical drive Removing the optical drive on page 151 Remove the hard drive Hard drive on page 154 Remove the drive cage Drive cage on page 164 Disconnect the power switch cable from the system board connector labeled PB LED Remove the power switch cable from atop the front I O bracket 0 ON Fw AY From the front of the computer press down or squeeze on the top on the power switch 1 and then rotate it down 2 to disengage it from the chassis
162. ing the reassembly process Improper cable placement can damage the computer Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any height onto any surface Service considerations 41 e lf you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode e Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic discharge information on page 35 e Do not use excessive force when inserting a drive e gt Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium coin cell battery The battery that comes with the computer provides power to the realtime clock and has a minimum lifetime of about three years See the appropriate removal and replacement chapter for the ch
163. ion for all chassis Tower TWR chassis spare parts Computer major components 14 Chapter Illustrated parts catalog Description Spare part number 1 Front bezel For use in all countries and regions except China 732751 001 For use in China 732752 001 2 Access panel 732748 001 3 Power supply 320W 92 efficient 702452 001 320W 90 efficient 702453 001 320W standard 702454 001 320W HV standard 707906 001 4 HP PCI expansion slot daughter card 69697 1 001 5 System board includes replacement thermal material For use in models without Windows 8 696969 001 For use in models with Windows 8 Standard 696969 501 For use in models with Windows 8 Professional 696969 601 For use in models with NetClone 727720 001 Memory modules PC3 12800 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Processors include replacement thermal material Intel Core i7 4770 3 4 GHz 8 MB L3 cache 727373 001 Intel Core i5 4670 3 4 GHz 6 MB L3 cache 727381 001 Intel Core i5 4570 3 2 GHz 6 MB L3 cache 727380 001 Tower TWR chassis spare parts 15 Cables T ltem Description Spare part number 1 Front I O assembly 732750 001 2 Power switch LED assembly 732749 001 3 Drive power cable 732754 001 Hard drive SATA cable 14 inch 1 straight end 1 angled end 732753 001 Hard drive SATA cable 17 7 inch 2 straight ends 639959 001 SATA cable 18 inch
164. ive and install them in the new drive There are a total of five extra silver 6 32 standard screws One is used for bezel security 1 see Front bezel security on page 97 for more information The other four are used as guide screws for a media card reader or a secondary hard drive in the 3 5 inch optional drive bay 2 Drives 109 A CAUTION prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Handle With Care Drive positions 1 Slim optical drive bay 2 3 5 inch internal hard drive bay 3 3 5 inch drive bay for optional drives media card reader shown 4 2 5 inch internal hard drive bay NOTE The drive configuration on your computer may be different than the drive configuration shown above To verify the t
165. ized shielding bags Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer Keep the computer away from excessive moisture direct sunlight and extremes of heat and cold Operate the computer on a sturdy level surface Leave 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow Be sure to unplug the computer before cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard 38 Chapter 4 Routine care SATA drive guidelines and disassembly preparation Never cover the ventilation slots on the monitor with any type of material
166. k When replacing the battery use a battery equivalent to the battery originally installed in the computer The computer comes with a 3 volt lithium coin cell battery WARNING The computer contains an internal lithium manganese dioxide battery There is a risk of 9 y fire and burns if the battery is not handled properly To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace the battery only with the HP spare designated for this product ACAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to hitp www hp com recycle 1 Remove disengage any
167. king a bootable flash drive Cause Solution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defective Try a different flash drive 232 9 Troubleshooting without diagnostics Solving front panel component problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table A USB device headphone or microphone is not recognized by the computer Cause Device is not properly connected Solution 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the computer The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the computer The device is not working USB ports on the computer are disabled in Computer Setup 1 Replace the device 2 Restart the computer Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security gt USB Security Solving Internet access problems If you encounter Internet access problems consult your Internet Servi
168. ks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Electrostatic discharge information 35 Generating static The following table shows that Different activities generate different amounts of static electricity e Static electricity increases as humidity decreases Relative Humidity Event 55 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V Removing DIPs from vinyl tray 2 000 V 4 000 V 11 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam Ej NOTE 700 volts can degrade a product Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packag
169. l of ME firmware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region Electronic serial number is missing 1 Reboot the computer 2 Ifthe error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board Enter the correct serial number in Computer Setup POST numeric codes and text messages 245 Control panel message Description Recommended action Network Server Mode Active and No Keyboard failure while Network Server 1 Reconnect keyboard with computer Keyboard Attached Mode enabled turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Run Computer Setup and Diagnostic utilities Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them Z WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching
170. l will have more memory than the other the larger amount should be assigned to Channel A For example if you are populating the sockets with one 2 GB DIMM and three 1 GB DIMMs Channel A should be populated with the 2 GB DIMM and one 1 GB DIMM and Channel B should be populated with the other two 1 GB DIMMs With this configuration 4 GB will run as dual channel and 1 GB will run as single channel e In any mode the maximum operational speed is determined by the slowest DIMM in the system Installing DIMMs A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object When handling a memory module be careful not
171. latest BIOS version and ME firmware version 3 If the error still persists replace the system board 1 Reboot the computer 2 the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2232 AMT error during MEBx execution Error occurred during MEBx execution which fails into AMT grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2233 HECI error during MEBx execution Error occurred during MEBx execution which fails into MEI or HECI grouping 1 Reboot the computer 2 the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2239 ME image lock failure Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2240 ME image unlock failure Invalid Electronic Serial Number Special system configurations with reduced ME firmware image require BIOS contro
172. lems 203 power supply fan 40 operating voltage range 275 276 277 SFF removal and replacement 121 SFF spare par number 22 27 TWR removal and replacement 89 TWR spare part number 89 TWR spare part number 15 20 power switch assembly SFF removal and replacement 132 SFF spare part number 132 SFF spare par number 23 28 TWR removal and replacement 77 TWR spare part number 77 TWR spare part number 16 21 USDT removal and replacement 170 power on password 250 printer port expansion PCI card spare part number 24 printer port expansion spare part number 17 19 26 printer problems 217 problems audio 215 CD ROM or DYD 230 flash drive 232 front panel 233 general 199 hard drive 205 hardware installation 221 Internet access 233 keyboard 219 Media Card Reader 208 memory 227 monitor 210 mouse 219 network 223 power 203 printer 217 processor 229 software 235 processor SFF removal and replacement 136 spare part number 23 28 30 TWR removal and replacement 81 USDT removal and replacement 159 processor problems 229 product ID locations 8 15 21 R rear fan TWR removal and replacement 87 TWR spare part number 21 USDT removal and replacement 173 174 USDT spare part number 173 rear panel components SFF 7 TWR 6 USDT 8 rear port cover USDT spare part number 31 recovery discs steps for creating Windows 7 263 recovery discs using for restore 268 recovery media
173. ll the correct printer driver for the application 2 Try printing using the MS DOS command DIR C gt printer port where printer port is the address of the printer being used If the printer works reload the printer driver To run MS DOS commands press the Windows key r type cmd in the Open box and then click OK If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Solving printer problems 217 218 Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all cables Printer memory may be overloaded Reset the printer by turning it off for one minute then turn it back on Printer will not print Cause Solution The printer may be out of paper Check the paper tray and refill it if it is empty Chapter 9 Troubleshooting without diagnostics Solving keyboard and mouse problems If you encounter keyboard or mouse problems see the documentation that came with the equipment and to the common causes and solutions listed in the following table
174. lling a slim optical drive e EM Ha el perio eam 115 Removing and replacing 3 5 inch hard drive 116 Removing a 2 5 inch hard Sab etra eu hob area R ERE 119 Installing a 2 5 inch hard dies e eo quete tn tr er Forse hd enel tu ne dat e he Re EA 119 Power oo RT rd M 121 Fan ducis acces E E E E E O 124 Smart Cover Lock solenoid lock oou wrote PERVERU UENIRE RR anna eens 125 uoo gr MTM PPP 128 NUT PNEU TE NER 129 Front aia vo teense E 130 Power switch assembly isi Sete vc tage iad da os ace eh boas a Ronald RR E 132 EDD C D MER 134 Ier pp e a 135 PrOCESSON pr HP 136 System Dodia NNI E 138 Changing from desktop to tower configuration n e Hr a e et eR 140 7 Removal and replacement procedures Ultra slim Desktop USDT 141 Preparation for disassembly vtile ER edP repr A rp PME PUE 141 Dor geo swe RTT 142 Front bezel REO Tm 143 disc E S TN T E OO E 144 Bezel blank eR prc eee er ere 145 System board COMME CMGIS secca saves cergsadtolerseengectancajeeliden aati ipe ereptus 146 MEMON eer 147 viii ein a bt 147 DDR3 SDRAM SODIMMSs PME 147 Populating SODIMM
175. lot on the back of the chassis and press the card down firmly into the socket on the system board NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Close the expansion card retention latch making sure that it snaps firmly into place 10 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 56 Chapter 5 Removal and replacement procedures Tower TWR System board connections Refer to the following illustration and table to identify the system board connectors No System Board Connector System Board Label Color Component 1 System Board PCI Extender EXT black System Board PCI Extender optional Connectors shown installed 2 SATA 3 0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 3 USB 2 0 MEDIA black USB 2 0 Device such as a USB 2 0 Media Card Reader 4 SATA 3 0 SATAO dark blue Primary Hard Drive 5 SATA 3 0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 6 PCI optional white Expansion Card 7 System Board PCI Extender not applicable not Expansion Card optional applicable 8 PCI Express x16 downshifted white Expansion Card to a x4 9 PCI Express x1 X1PCIEXP2 black Expansion Card 10 Express x1 X1PCIEXP1 black Expansion Card 11 PCI Express x16 X16PCIEXP black Expa
176. lutions for power problems are listed in the following table Power supply shuts down intermittently Cause Solution If equipped with a voltage selector voltage selector switch on Select the proper AC voltage using the selector switch rear of computer chassis some models not switched to correct line voltage 115V or 230V Power supply will not turn on because of internal power Replace the power supply supply fault Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running A fan may be blocked or not turning 2 Open the access panel press the power button and see OR if the processor fan or other system fan spins If the fan does spin make sure the fan cable is plugged onto The heat sink is not properly attached to the processor the system board header 3 If fan a plugged in and not spinning replace it Solving power problems 203 204 Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Power failure power supply is overloaded The incorrect exte
177. ly WARNING reduce potential safety issues only the power supply provided with the computer a replacement power supply provided by HP or a power supply purchased as an accessory from HP should be used with the computer Port cover 179 8 Computer Setup F10 Utility Computer Setup F10 Utilities Use Computer Setup F10 Utility to do the following 180 Change factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives optical drives or USB flash media devices Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set the system to always Quick Boot default periodically Full Boot from every 1 to 30 days or always Full Boot Select Post Messages Enabled or Disabled to change the display status of Power On Self Test POST messages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F 12 Establish an Ownership Tag the text of which is displayed each time the sy
178. ly on page 141 Remove the access panel Access panel on page 142 Remove the heat sink Heat sink on page 157 Rotate the processor locking lever to its full open position 1 Raise and rotate the microprocessor retainer to its fully open position 2 oO u F OQ NM Carefully lift the processor from the socket 3 A CAUTION NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board To install the processor reverse the removal procedures NOTE After installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http www8 hp com us en support drivers html Processor 159 Smart Cover Lock solenoid lock Description Spare part number Solenoid lock 732772 001 Ej NOTE The Smart Cover Lock is an optional feature included on some models only The Smart Cover Lock is a software controllable cover lock controlled by the setup password This lock prevents unauthorized access to the internal components The computer ships with the Smart Cover Lock in the unlocked position If you enable the Smart Cover Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the c
179. m 1 18 in radius The SATA data cable is a thin 7 pin cable designed to transmit data for only a single drive SMART ATA drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have builtin drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Cable management Always follow good cable management practices when working inside the computer e Keep cables away from major heat sources like the heat sink e Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them e Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved e When folding a flat ribbon cable never fold to a sharp crease Sharp creases may damage the wires e Some flat ribbon cables come prefolded Never change the folds on these cables e not bend any cable sharply A sharp bend can break the internal wires e Never bend a SATA data cable tighter than 30 mm 1 18 in radius e Never crease a SATA data cable e rely on components like the drive cage power
180. mation refer to Electrostatic discharge information on page 35 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Locate the memory module sockets on the system board A WARNING reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 4 remove a SODIMM press outward on the two latches on each side of the SODIMM 1 then pull the SODIMM out of the socket 2 To install memory modules reverse the removal procedure The computer automatically recognizes the additional memory when you turn on the computer Memory 149 Front fan Description Spare part number Front fan 732765 001 The front fan sits against the front on the left side of the chassis 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 2 3 Disconnect the fan control cable from the red system board connector labeled CHFAN 1 4 Lift the fan straight up and out of the chassis 2 To install the front fan reverse the removal procedure 150 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT Optical drive The Ultra Slim Desktop uses a slimline Serial ATA
181. n and place the computer in the optional stand NOTE To stabilize the computer a tower orientation HP recommends the use of the optional tower stand 3 Reconnect the power cord and any external devices then turn on the computer NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of the computer remains clear and free of obstructions 140 Chapter 6 Removal and replacement procedures Small Form Factor SFF 7 Removal and replacement procedures Ultra slim Desktop USDT Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly 7 NOTE Not all features listed in this guide are available on all computers Preparation for disassembly See Routine care SATA drive guidelines and disassembly preparation on page 35 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Turn off the computer before disconnecting any cables Regardless of the powe
182. n authorized HP reseller or service provider Order PN 166527 001 for wrench style key or PN 166527 002 for the screwdriver bit key Refer to the HP Web site http www hp com for ordering information e the appropriate number listed in the warranty The solenoid lock is mounted to the back of the computer Remove it using one security screw on the outside of the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 Smart Cover Lock solenoid lock 125 3 From the outside rear side of the chassis remove the silver security screw that secures the solenoid lock to the chassis 4 From the inside of the chassis disconnect the cable 1 from the system board connector labeled HLOCK 5 Remove the solenoid lock from the chassis 2 To install the solenoid lock reverse the removal procedure Refer to the following image for the location of the slots on the back of the chassis in which to install the solenoid lock When installing insert the top tabs into the top slots and then rotate the lock downward Then install the security screw on the outside of the computer Plug the connector into the system board connector 126 Chapter 6 Removal and replacement procedures Small Form Factor SFF Smart Cover Lock solenoid lock 127 Hood sensor Description Spare part number Hood sensor 638816 001 1
183. n of the extra guide screws location When replacing a drive transfer the four 6 32 guide screws from the old drive to the new one 5 Rotate the drive cage to its upright position 6 Slide the drive into the drive bay making sure to align the guide screws with the guide slots until the drive snaps into place 112 Chapter 6 Removal and replacement procedures Small Form Factor SFF 7 If installing a USB 3 0 media card reader connect the USB cable from the media card reader to the USB 3 0 connector on the system board labeled MEDIA3 0 Ej NOTE Refer to System board connections on page 107 for an illustration of the system board drive connectors 8 Rotate the drive cage back down to its normal position A CAUTION careful not to pinch any cables or wires when rotating the drive cage down Drives 113 Removing a slim optical drive A CAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 3 Disconnect the power cable 1 and data cable 2 from the rear of the optical drive push the green release latch on the right rear side of the drive toward the center of the drive 3 then slide the drive forward and out of the bay through the front bezel 4 CAUTION When removing the cables pull the tab
184. n that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image 212 Chapter9 Troubleshooting without diagnostics No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable of Range displays on screen Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode Change the monitor supports settings to a supported setting then restart the computer so that the new settings take effect To enter Safe Mode in Windows 7 1 Restart the computer 2 Press and hold the F8 key as your computer restarts before the Windows logo appears If the Windows logo appears you must restart the computer and try again 3 Advanced Boot Options screen use the arrow keys to highlight the safe mode option you want and then press Enter 4 Log on to your computer with a user account that has administrator rights When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let
185. nced gt Power On Options Solving hard drive problems 205 206 Drive not found identified Cause The device is attached to a SATA port that has been hidden in Computer Setup Solution Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Drive responds slowly immediately after power up Nonsystem disk NTLDR missing message Cause The system is trying to start from the hard drive but the hard drive may have been damaged System files missing or not properly installed Run Computer Setup and increase the POST Delay in Advanced gt Power On Options Solution 1 Perform Drive Protection System DPS testing in system ROM 1 Insert bootable media and restart the computer 2 Boot to the windows installation media and select the recovery option If only a restore kit is available then select the File Backup Program option and then restore the system 3 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Run the Computer Setup utility and enable the hard drive entry in the Storage Boot Order list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive is not listed first in the Boot Order
186. ndows 8 Reset on page 259 e computer is unable to start you can use the Windows recovery USB flash drive you created to recover the system See Recovery using the Windows 8 recovery USB flash drive on page 260 e If the computer is unable to start and you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows 8 operating system media purchased separately on page 261 Using Windows 8 Refresh 258 Ej NOTE You may be prompted for your permission or password when using Refresh See Windows Help and Support for more information From the Start screen type h and then select Help and Support iy IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory Ej NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Chapter 13 System backup and recovery If Windows is responding use these steps to start Refresh 1 the Start screen point to the far right upper or lower corner of the screen to display the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Unde
187. nector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time However for such a configuration only the display connected to the discrete graphics card will display POST messages The system board graphics can be disabled by changing settings in Computer Setup Chapter 1 Product features Small Form Factor SFF rear panel components 1 PS 2 Mouse Connector green 7 PS 2 Keyboard Connector purple 2 29 R45 Network Connector 3 OlOlA Serial Connector 8 9 DisplayPort Monitor Connectors 9 C3 Monitor Connector 4 gt USB 2 0 Ports black 10 USB 3 0 Ports blue 5 f Lineln Audio Connector blue 11 Connector for powered audio devices green 6 Power Cord Connector NOTE An optional second serial port and an optional parallel port are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time by double clicking the Audio Manager icon in the Windows taskbar When a graphics card is installed in one of the system board slots the video connectors on the graphics card and the integrat
188. new expansion card hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 10 Rotate the slot cover retention latch back in place to secure the expansion 106 Chapter 6 Removal and replacement procedures Small Form Factor SFF 11 Connect external cables to the installed card if needed Connect internal cables to the system board if needed 12 Reconfigure the computer if necessary System board connections Refer to the following illustration and table to identify the system board connectors for your model 13 wha No System Board Connector System Board Label Color Component 1 PCI Express x16 downshifted white Expansion Card to a x4 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 Parallel Port PAR black Parallel Port 6 Serial Port COMB black Serial Port 7 Hood Lock HLCK black Hood Lock 8 Hood Sensor HSENSE white Hood Sensor 9 Battery BAT black Battery 10
189. ng Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Solution 1 Make sure airflow to the computer is not blocked Leave a 10 2 cm 4 inch clearance on all vented sides of the computer and above the monitor to permit the required airflow 2 Make sure fans are connected and working properly some fans only operate when needed 3 sure the processor heat sink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory 200 Chapter 9 Troubleshooting without diagnostics Poor performance Cause Solution Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory Restart the computer back to the system Virus resident on the hard drive Run virus protection program Too many applications running Windows 7 1 Close unnecessary applications to free up memory 2 more memory 3 Some applications run in the background and can be closed by right clicking on their corresponding icons the task tray To prevent these applications from launching at startup In Windows 7 a Goto Start gt All Programs gt Accessories gt Run b Type msconfig and th
190. nloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space The default will be to have the NIC option ROM enabled Default is PXE RAID Option ROM Download enable disable The BIOS contains an embedded SATA RAID option ROM for RAID support This can be temporarily disabled to save DCH space Note that with the option ROM disabled users will be unable to boot to hard drives in the system while running in RAID mode Default is disabled e Multi Processor enable disable Use this option to disable multi processor support under the OS Default is enabled e Hyper threading enable disable Use this option to disable processor hyper threading e Turbo Mode enable disable Allows you to enable and disable the Intel Turbo Mode feature which allows one core of the system to run at a higher than standard frequency and power if other cores are idle Default is enabled Chapter 8 Computer Setup F10 Utility Table 8 5 Computer Setup Advanced for advanced users continued VGA Configuration Displayed only if there is an add in video card in the system Allows you to specify which VGA controller will be the boot or primary VGA controller AMT Configuration Allows you to set enable disable Allows you to enable or disable functions of the embedded Management Engine ME such as Active Management Technology AMT If set to disable the M
191. nnel A is not equal to the memory capacity of the SODIMM in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel If one channel will have more memory than the other the larger amount should be assigned to channel A e n any mode the maximum operational speed is determined by the slowest SODIMM in the system 148 Chapter 7 Removal and replacement procedures Ultra slim Desktop Installing SODIMMs A CAUTION You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules Regardless of the power on state voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board The memory module sockets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more infor
192. non plug and play expansion board or other option See Solving Hardware Installation Problems on page 221 for instructions Be sure that all the needed device drivers have been installed For example if you are using a printer you need a driver for that model printer Remove all bootable media CD DVD or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup A CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chapter 9 Troubleshooting without diagnostics Solving general problems You may be able to easily resolve the general problems described in this section If a problem persists and you are unable to resolve it yourself or if you feel uncomfor
193. nsion Card 12 Parallel Port PAR black Parallel Port 13 Serial Port COMB black Serial Port 14 Hood Lock HLCK black Hood Lock 15 Hood Sensor HSENSE white Hood Sensor System board connections 57 58 No System Board Connector System Board Label Color Component 16 Battery BAT black Battery 17 DIMM4 Channel A DIMMA white Memory Module 18 DIMM3 Channel A DIMM3 black Memory Module 19 DIMM2 Channel DIMM2 white Memory Module 20 DIMMI Channel DIMM1 black Memory Module 21 Power SATA PWRO black SATA Drives 22 Power PWR white System Board 23 USB3 0 FRONT USB3 0 blue Front USB 3 0 Ports 24 USB3 0 MEDIA3 0 black USB 3 0 Device such as a USB 3 0 Media Card Reader 25 SATA 3 0 SATA3 light blue Any SATA Device other than the Primary Hard Drive 26 SATA 3 0 5 light blue Any SATA Device other than the Chapter 5 Removal and replacement procedures Tower TWR Primary Hard Drive Drives Description Spare part number Optical drives DVD RW drive 657958 001 DVD ROM drive 608394 001 Blu ray BD RW SuperMulti XL Drive 719157 001 Hard drives 2 TB 7200 rpm hard drive 616608001 1 TB hard drive hybrid SSD 724937 001 1 TB 10000 rpm hard drive 719106 001 1 TB 7200 rpm hard drive 613202001 750 GB 7200 rpm 2 5 inch hard drive hybrid SSD 719105001 500 GB 10000 rpm hard drive 683923001 500 GB 7200 rpm 2 5 inch hard drive self encrypting
194. nt of memory 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 239 Control panel message 301 Keyboard Error Description Keyboard failure Recommended action 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 303 Keyboard Controller Error board keyboard controller 1 Reconnect keyboard with computer turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with computer turned off 2 Ensure that none of the keys are depressed 3 Replace the keyboard 4 Replace the system board 501 Display Adapter Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 250 3 Verify monitor is attached and turned on 4 Replace the graphics card if possible 510 Flash Screen Image Corrupted Flash Screen image has errors Reflash the system ROM with the latest BIOS image 51 1 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 1 Reseat CPU fan 2 Reseat fan cable 3 Replace CPU fan 512 Chassis Rear Chassis or Front Chassis
195. number connector color not included for USB CD ROM e 550 Life Used NOTE Displays for solid state drives e ATA disks only e Diskette Model and firmware version NOTE Displays for USB diskette drives e Default Values ATA disks only See Translation Mode above for details SATA Defaults Computer Setup F10 Utilities 183 184 Table 8 2 Computer Setup Storage continued Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system There are three supported options IDE RAID and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode RAID Allews DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will crash blue screen RAID volumes may become corrupte
196. omputer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security gt USB Security Solving Hardware Installation Problems 221 222 Computer will not start Cause Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location Solution 1 Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation NOTE DIMMI or XMMT1 must always be installed On all computers except the USDT DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 Observe the beeps and LED lights on the front of the computer Beeps and flashing LEDs are codes for specific problems If you still cannot resolve the issue contact Customer Support Power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Memory is installed incorrectly or is bad Chapter 9 Troubleshooting without diagnostics Solution CAUTION avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 2 Reseat DIMMs Power on the system Replace DIMMs one at a time to isolate the faulty module NOTE DIMMI or XMMT1 mu
197. omputer cover You will need the key to access the internal computer components in any of the following circumstances e Power outage e Startup failure e component for example processor or power supply failure e Forgotten password NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key e Contact an authorized HP reseller or service provider Order 166527 001 for the wrench style key or PN 166527 002 for the screwdriver bit key e Refer to the HP Web site http www hp com for ordering information e the appropriate number listed in the warranty The solenoid lock is mounted to the back of the computer Remove it using one security screw on the outside of the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 160 Chapter 7 Removal and replacement procedures Ultra slim Desktop 3 From the outside rear side of the chassis remove the silver security screw that secures the lock to the chassis 4 From the inside of the chassis lift the lock up to gain access to the system board connector Smart Cover Lock solenoid lock 161 5 Disconnect the cable from the system board connector labeled HLOCK To install the Smart Cover Lock reverse the removal procedure Refer to the following
198. on slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may attached to the expansion card If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Lift the expansion slot cover from the expansion slot 54 Chapter 5 Removal and replacement procedures Tower TWR b If you are removing a standard PCI card or PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components f you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Lift the card straight up to remove it Be sure not to scrape the card against other components 6 Store the removed card in anti static packaging 7 If you are not installing a new expansion card install an expansion slot cover to close the open slot A CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation Expansion cards 55 8 To install a new expansion card slide the bracket on the end of the card down into the s
199. onnect the power cable 1 and data cable 2 to the back of the hard drive Ej NOTE The power cable for the hard drives is a three headed cable thot is routed from the system board to the rear of the hard drive bays 6 If installing a new drive connect the opposite end of the data cable to the appropriate system board connector Ej NOTE You must connect the primary hard drive data cable to the dark blue connector labeled SATAO to avoid any hard drive performance problems If you are adding a second hard drive connect the data cable to one of the light blue SATA connectors Drives 75 Front I O assembly Description Spare part number Front I O assembly 7839750001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Remove the front bezel Front bezel on page 47 4 Disconnect the three front I O cables from the following system board connectors e FRONT USB e MEDIA 3 0 FRONT AUD 5 Remove the Torx T15 screw that secures the assembly to the chassis 1 6 Rotate the right side of the assembly outward 2 7 Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis To reinstall the assembly reverse the removal procedure 76 Chapter 5 Removal and replacement procedures Tower TWR Power switch LED assembly Description Spare part number Power s
200. ontact HP support use HP Instant Support Professional Edition s online chat feature Access HP Instant Support Professional Edition at http www hp com go ispe Access the Business Support Center BSC at http www hp com go bizsupport for the latest online support information software and drivers proactive notification and worldwide community of peers and HP experts If it becomes necessary to call for technical assistance be prepared to do the following to ensure that your service call is handled properly e front of your computer when you call e Write down the computer serial number product ID number and monitor serial number before calling e Spend time troubleshooting the problem with the service technician e Remove any hardware that was recently added to your system e Remove any software that was recently installed e Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks SSRD CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process 7 NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action
201. or connector instead of the cable itself to g avoid damaging the cable 114 Chapter 6 Removal and replacement procedures Small Form Factor SFF Installing a slim optical drive 1 wm Prepare the computer for disassembly Preparation for disassembly on page 94 If the computer is on a stand remove the computer from the stand Remove the access panel Access panel on page 95 Remove the front bezel Front bezel on page 96 if you are installing a drive in a bay covered by a bezel blank then remove the bezel blank See Bezel blanks on page 99 for more information Before the new optical drive can be used the release latch must be attached Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly d Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive Drives 115 6 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the power cable 2 and data cable 3 to the rear of the drive 7 Connect the opposite end of the dat
202. ormation on backing up the CMOS settings 252 Chapter 11 Password security and resetting CMOS 4 Locate press and hold the CMOS button in for five seconds Ef NOTE Make sure you have disconnected the AC power cord from the wall outlet The CMOS button will not clear CMOS if the power cord is connected NOTE For assistance locating the CMOS button and other system board components see the Illustrated Parts amp Service Map IPSM 5 Replace the computer cover or access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 180 Clearing and resetting the 5 253 12 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures use the UEFl based hardware diagnostic solution that HP includes on all products This tool can even be used if the computer will not boot to the operating system Why run HP PC Hardware Diagnostics UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found The tools save time by pinpointing the component that needs to be replaced e Isolate true har
203. oth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor e Toclean the monitor body follow the procedures in Cleaning the Computer Case page 39 Cleaning the mouse Before cleaning the mouse ensure that the power to the computer is turned off e Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly e Toclean the mouse body follow the procedures in Cleaning the Computer Case on page 39 Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power supply fan The power supply fan is a variable speed fan based on the temperature in the power supply A CAUTION cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 40 Chapter 4 Routine care SATA drive guidelines and disassembly preparation Tools and software Requirements To service the computer you need the following
204. ou must enable the following features e Embedded Security Device Support e Virtualization Technology e Virtualization Technology Directed I O Embedded Security Device enable disable Permits activation and deactivation of the Embedded Security Device NOTE To configure the Embedded Security Device a Setup password must be set e Reset to Factory Settings Do not reset Reset Resetting to factory defaults will erase all security keys and leave the device in a disabled state Changing this setting requires that you restart the computer Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss e Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks changes to any of these metrics and forces the user to re authenticate if it detects any changes Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics thereby avoiding re authentication issues associated with USB keys inserted in a port Default is enabled Computer Setup F10 Utilities 189 190 Table 8 3 Computer Setup Security continued System Security OS management of Embedde
205. ount Windows diagnoses the computer and attempts the repair it illegal Operation has Occurred error message is displayed Cause Software being used is not Microsoft certified for your version of Windows Solution Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Configuration files are corrupt Chapter 9 Troubleshooting without diagnostics If possible save all data close all programs and restart the computer 10 POST error messages This appendix lists the error codes error messages and the various indicator light and audible sequences that you may encounter during Power On Self Test POST or computer restart the probable source of the problem and steps you can take to resolve the error condition POST Message Disabled suppresses most system messages during POST such as memory count and text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system te
206. ow all safety precautions in General cleaning safety precautions on page 39 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 39 When cleaning debris from under the keys review all rules in General cleaning safety precautions on page 39 before following these procedures Routine care 39 A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys e Visible debris underneath or between the keys may be removed by vacuuming or shaking e Canned pressurized air be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys e If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets A CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly e Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the monitor e Wipe the monitor screen with a clean cl
207. ows 8 702084 001 GeForce GT630 PCle x16 graphics card 2 GB 702452 001 320W 9296 efficient 702453 001 320W 9096 efficient 702454 001 320W standard 703372 001 Ultraslim Keyed Cable Lock 707252 001 nVidia Quadro NVS310 PCle x16 graphics card 512 MB 707906 001 320W HV standard 717219 001 Radeon HD8490 PCle x16 graphics card 1 GB 717220 001 AMD Radeon HD 8350 1GB PCle x16 DH GFX Chapter 3 Illustrated parts catalog Spare part Description number 719105 001 750 GB 7200 rpm 2 5 inch hard drive hybrid SSD 719106 001 1 TB 10000 rpm hard drive 719157 001 Blu ray BD RW SuperMulti XL Drive 720837 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 7247 18 1 Keyboard PS 2 for use in models with Windows 8 7247 20 xx1 Keyboard USB black for use in models with Windows 8 724722 1 Keyboard wireless for use in models with Windows 8 724795 001 Mouse washable 724937 001 1 TB hard drive hybrid SSD 724938 001 500 GB hard drive hybrid SSD 727135 001 Rear chassis fan 727373 001 Intel Core i7 4770 processor 3 4 GHz 8 MB L3 cache 727380 001 Intel Core i5 4570 processor 3 2 GHz 6 MB L3 cache 727381 001 Intel Core i5 4670 processor 3 4 GHz 6 MB L3 cache 727720 001 System board for use in NetClone models 728562 001 Intel PRO 1000 single port GbE NIC includes bracket 729084 001 Radeon HD8350 PCle x16 graphics card 1 GB DDR3 729085
208. pendix B Password security and resetting CMOS on page 250 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1155 5 Port Address Conflict Detected Both external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password security and resetting CMOS on page 250 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard drive firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message Enter Computer Setup and run the Drive Protection System test under Storage gt DPS Self test 2 Apply hard drive firmware patch if applicable Available at http www hp com support 3 Back up contents and replace hard drive 1796 SATA Cabling Error One or more SATA devices are improperly attached For optimal performance the SATA and SATA 1 connectors must be used before SATA 2 and SATA 3 Ensure SATA connectors are used in ascending order For one device use SATA O For two devices use SATA O and SATA For three devices use SATA 0 SATA 1 and SATA 2 1797 SATA Drivelock is not supported in RAID mode Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while t
209. phics cards support audio over the DisplayPort speakers connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Some applications can select which audio output device is Make sure the application has selected the correct audio used device The operating system controls may be set to use a different Set the operating system to use the correct audio device audio device as the default output device than what is expected Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output Plug the headphones into the headphone connector on the connector The rear audio output connector is for powered front of the computer audio devices and is not designed for headphone use Computer appears to be locked up while recording audio Cause Solution The hard disk may be full Before recording make sure there is enough free space on the hard disk You can also try recording the audio file in a compressed format Line in jack is not functioning properly Cause Solution Jack has been reconfigured in the audio driver or application the audio driver or
210. process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation 7 NOTE If the computer shipped with more than one operating system language on the hard drive the activation process could take up to 60 minutes Activating and customizing the software in Windows 7 11 Downloading Windows 7 updates Microsoft may release updates to the operating system To help keep the computer running optimally HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer 1 To set up your Internet connection click Start gt Internet Explorer and follow the instructions on fhe screen 2 After an Internet connection has been established click the Start All Programs Windows Update 3 Run Windows Update monthly thereafter Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete you must also install the drivers for each of the devices In Windows 7 if prompted for the i386 directory replace the path specification with V 1386 or use the Browse button in the dialog box to locate the i386 folder This action points the operating system to the appropriate drivers Obtain the latest support software including support software for the opera
211. processor 2 9 GHz 6 L3 cache 732506 001 Intel Core i5 4670s processor 3 1 GHz 6 MB L3 cache 732507 001 Intel Core i7 4770s processor 3 1 GHz 8 MB L3 cache 732761 001 Drive cage 732762 001 Front O assembly 732763 001 Access panel 732764 001 Front bezel 732765 001 Front fan 732766 001 Chassis fan rear 732767 001 Power switch assembly 732771 001 Optical drive bezel blank 732772 001 Solenoid lock Chapter 3 Illustrated parts catalog 4 Routine care SATA drive guidelines and disassembly preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service A CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networ
212. properly installed Check for proper placement of the CMOS jumper if applicable 164 MemorySize Error Memory amount has changed since the last boot memory added or removed Press the F1 key to save the memory changes 164 MemorySize Error Memory configuration incorrect 1 Run Computer Setup or Windows utilities 2 Make sure the memory module s are installed properly 3 If third party memory has been added test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Ensure memory modules are correctly installed 2 Verify proper memory module type 3 Remove and replace the identified faulty memory module s 4 If the error persists after replacing memory modules replace the system board 213 Incompatible Memory Module in Memory Socket s X X 214 DIMM Configuration Warning 219 ECC Memory Module Detected ECC Modules not supported on this Platform memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset Populated DIMM Configuration is not optimized Recently added memory module s support ECC memory error correction POST numeric codes and text messages 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to the SPD standard Rearrange the DIMMs so that each channel has the same amou
213. propriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 gt Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Chapter 9 Troubleshooting without diagnostics Use the Character Map to locate and select the appropriate symbol You can copy the symbol from the Character Map into a document In Windows 7 click Start select All Programs select Accessories select System Tools and then select Character Map In Windows 8 on the Start screen type ch and then select Character Map the list of applications Solving audio problems If the computer has audio features and you encounter audio problems see the common causes and solutions listed in the following table Sound cuts in and out Cause Solution Processor resources are being used by other open Shut down all open processor intensive applications applications Sound does not come out of the speaker or headphones Cause Solution Software volume control is turned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume NOTE In Windows 8 the taskbar is available at the bottom of the Desktop screen Audio is hidden in Computer Se
214. quipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety amp Regulatory Information guide for more information Remove the computer cover or access panel Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts amp Service Map IPSM The IPSM can be downloaded from http www hp com support Remove the jumper from pins 1 and 2 Place the jumper on either pin 1 or 2 but not both so that it does not get lost Replace the computer cover or access panel Reconnect the external equipment Resetting the password jumper 251 Plug in the computer and turn on power Allow the operating system to start This clears the current passwords and disables the password features To establish new passwords repeat steps 1 through 4 replace the password jumper on pins 1 and 2 then repeat steps 6 through 8 Establish the new passwords in Computer Setup Clearing and resetting the CMOS The computer s configuration memory CMOS stores information about the computer s configuration The CMOS button resets CMOS but does not clear the power on and setup passwords Clearing CMOS will clear the Active Management Technology AMT settings in the Management Engine BIOS Extension MEBx
215. r Refresh your PC without affecting your files select Get started and follow the instructions If Windows is not responding use these steps to start Refresh 1 If possible back up all personal files 2 f possible check for the presence of the HP Recovery partition From the Start screen type c and then select Computer NOTE If the HP Recovery partition is not listed or you cannot check for its presence you must recover using the recovery media you created see Recovery using the Windows 8 recovery USB flash drive on page 260 Or you must use the Windows 8 operating system media and the Driver Recovery media purchased separately see Recovery using Windows 8 operating system media purchased separately on page 261 P If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Refresh 8 Follow the on screen instructions to continue Using Windows 8 Reset NOTE You may be prompted for your permission or password when using Reset See Windows Help and Support for more information From the Start screen type h and then select Help and Support iy IMPORTANT Reset does not provide backups of your information Before using Reset back up any personal information you wish
216. r display cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrained to an x1 Try rebooting the system If the error reoccurs the device may not work with this system 1151 Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COMI POST numeric codes and text messages 1 Remove any serial port expansion cards Clear CMOS See Appendix B Password security and resetting CMOS on page 250 Reconfigure card resources and or run Computer Setup or Windows utilities 241 Control panel message 1152 Serial Port B Address Conflict Detected Description Both external and internal serial ports are assigned to COM2 Recommended action 1 Remove any serial port expansion cards 2 Clear CMOS See Ap
217. r if files become corrupted you can restore the files that you backed up In case of system failure you can use the backup files to restore the contents of your computer See Backing up your information on page 265 E NOTE HP recommends that you print the recovery procedures and save them for later use in case of system instability Creating recovery media 262 After you successfully set up the computer create recovery media The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced Chapter 13 System backup and recovery There are two types of recovery media To determine which steps to follow for your computer 1 Click the Start button 2 Click All Programs e If Security and Protection is listed continue with the steps in Creating recovery media using HP Recovery Manager select models only on page 263 e Productivity and Tools is listed continue with the steps in Creating recovery discs with HP Recovery Disc Creator select models only on page 264 Creating recovery media using HP Recovery Manager select models only To create recovery discs your computer must have a DVD writer Use DVD R or DVD R discs purchased separately The discs you use will depend on the type of optical drive you are using NOTE DVD R DL DVD R DL DVD RW disc are not supported pp You have the option of creating a recovery USB
218. r on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 If the computer is on a stand remove the computer from the stand and lay the computer down NOTE During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed Preparation for disassembly 141 Access panel 142 Description Spare part number Access panel 732763 001 To access internal components you must remove the access panel 1 Prepare the computer for disassembly Preparation for disassembly on page 141 2 the thumbscrew on the rear of the computer 1 slide the access panel toward the rear of the computer then lift it off 2 To install the access panel reverse the removal procedure Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT Front bezel Description Spare part number Front bezel 732764 001 1 Prepare the computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 To install the front bezel reverse the removal procedure
219. r technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 180 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST error messages on page 237 for more information If the screen is blank plug the monitor into a different video port on the computer if one is available Or replace the monitor with a monitor that you know is functioning properly If you are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable If you recently added new hardware remove the hardware and see if the computer functions properly Chapter 9 Troubleshooting without diagnostics e lf you recently installed new software uninstall the software and see if the computer functions properly e Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded When booting the operating system use Last Known Configuration e Refer to the comprehensive online technical support at http www hp com support e Refer to Helpful hints on page 197 in this guide To assist you in resolving problems online HP Instant Support Professional Edition provides you with diagnostics If you need to c
220. rating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Power Supply Operating Voltage Range 90 264 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency 47 63 Hz Standard Efficiency 320W TWR specifications 275 Rated Input Current 5 5A This system utilizes an active power factor corrected power supply This allows the system to pass the CE mark requirements for use in the countries of the European Union The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch SFF specifications Chassis in the desktop position Height 3 95 in 10 0 cm Width 13 3 in 33 8 cm Depth 14 9 in 37 9 cm Approximate Weight 16 7 Ib 7 6 kg Weight Supported maximum distributed load in desktop position 77 lb 35 kg Temperature Range Operating 50 to 95 F 10 to 35 C Nonoperating 22 to 140 F 30 to 60 C NOTE Operating temperature is derated 1 0 C per 300 m 1000 ft to 3000 m 10 000 ft above sea level no direct sustained sunlight Maximum rate of change is 10 C Hr The upper limit may be limited by the type and number of options installed Relative Humidity noncondensing Operating 10 90 10 90 Nonoperating 38 7 C max wet bulb 5 95 5 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m
221. re computer for disassembly Preparation for disassembly on page 44 Remove the access panel Access panel on page 45 Remove the front bezel Front bezel on page 47 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See System board connections on page 57 for more information Before the new optical drive can be used the release latch must be attached Peel the backing off the adhesive on the release latch b Without allowing the release latch to touch the optical drive carefully align the holes on the release latch with the pins on the side of the optical drive Make sure the release latch is oriented properly c Insert the pin at the front of the optical drive into the hole at the end of the release latch and press firmly 68 Chapter 5 Removal and replacement procedures Tower TWR d Insert the second pin and press the entire release latch firmly to fasten the latch securely to the optical drive 5 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 6 Connect the power cable and data cable to the rear of the optical drive 7 Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board NOTE Refer to System board connections on page 57 for an illustration of the system board drive connectors 8 Replace the front bezel Ej NOTE An optional bezel tr
222. removal and replacement 169 graphics card spare part number 19 25 grounding methods 37 H hard drive proper handling 41 SATA characteristics 42 spare part numbers 18 25 32 USDT installation 154 USDT removal 154 hard drive 2 5 inch SFF installation 119 SFF removal 119 TWR installation 71 TWR removal 70 hard drive 3 5 inch SFF installation 116 SFF removal 116 TWR installation 71 TWR removal 70 hard drive problems 205 hard drive recovery Windows 7 266 Windows 8 258 hardware installation problems 221 heat sink USDT removal and replacement 157 USDT spare part number 157 USDT spare part number 31 Help and Support Windows 7 262 helpful hints 197 hood sensor SFF spare part number 128 spare number 17 19 24 26 33 TWR spare number 86 USDT removal and replacement 165 USDT spare part number 165 Index 279 HP Recovery Disc Creator using 264 installing battery 270 SFF 2 5 inch hard drive 119 SFF 3 5 inch hard drive 116 SFF expansion card 103 SFF media card reader 112 SFF memory 100 SFF slim optical drive 115 TWR 2 5 inch hard drive 71 TWR 3 5 inch hard drive 71 TWR 5 25 inch optical drive 62 TWR drive cables 59 TWR expansion card 53 TWR media card reader 66 TWR memory 50 TWR slim optical drive 68 USDT hard drive 154 USDT memory 147 USDT optical drive 153 Internet access problems 233 K keyboard cleaning 39 spare part numbers 18 25 32 keyboard problems 219 L LEDs blinking
223. retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 2 p aN ee ee ee Fansink 135 5 Disconnect the fan cable from the system board connector labeled CPUFAN 1 and then lift the heat sink from atop the processor 2 ae When reinstalling the fan sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor A CAUTION Fan sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the fan sink on the processor to avoid damage that could require replacing the system board Make sure to replace the fan duct Failure to install the fan duct may cause the computer to overheat Processor Description Spare part number Intel Core i7 processor 4770 3 4 GHz 8 MB L3 cache 86W 727373 001 Intel Core i5 processors 4670 3 4 GHz 6 MB L3 cache 86W 727381 001 4570 3 2 GHz 6 MB L3 cache 86W 727380 001 1 Prepare the computer for disassembly Preparation for disassembly on page 94 Remove the access panel Access panel on page 95 Remove the fan duct Fan duct on page 124 A N Remove the fan sink Fan sink on page 135 136
224. ribes an overview of backing up restoring and recovering options For more details about the Windows Backup and Restore tools provided see Help and Support To access Help and Support select Start Help and Support Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create recovery media This media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced See Creating recovery media on page 262 2 you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support To access Help and Support select Start gt Help and Support 3 you add photos video music and other personal files create a backup of your personal information If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin o
225. rk connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry Install a working industry standard NIC or change the boot standard specifications sequence to boot from another source Cannot connect to network server when attempting Remote System Installation Cause Solution The network controller is not configured properly Verify Network Connectivity that a DHCP Server is present and that the Remote System Installation Server contains the NIC drivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table A CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending the Management Engine ME settings To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a memory module For those systems that support ECC memory HP does not support mixing ECC and non ECC memory Otherwise the computer will not boot the operating system Solving memory problems 227 NOTE The m
226. rnal power supply adapter is being used on the All in One or USDT Chapter 9 Troubleshooting without diagnostics Solution 1 4 5 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region Open the access panel and ensure the power supply cable is seated into the connector on the system board Check if a device is causing the problem by removing ALL attached devices such as hard drives or optical drives and expansion cards Power on the system If the system enters POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly Replace the power supply Replace the system board The power supply adapter must be at the correct power rating and use the Smart ID technology before the system will power up Replace the power supply adapter with the HP supplied power supply adapter Solving hard drive problems Hard drive error occurs Cause Hard disk has bad sectors or has failed Disk transaction problem Cause Either the directory structure is bad or there is a problem with a file Drive not found identified Cause Cable could be loose The system may not have automatically recognize
227. rs available for use when contacting customer service for assistance Chapter 1 Product features Tower TWR Serial number location 9 Ultra slim Desktop USDT 10 Chapter 1 Product features 2 Activating and Customizing the Software Ey NOTE This chapter provides information for both Windows 7 and Windows 8 Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows operating system some portions of this documentation do not apply Additional information is available in online help after you activate the operating system A CAUTION not add optional hardware or third party devices to the computer until the operating system is successfully activated Doing so may cause errors and prevent the operating system from installing properly NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers Z CAUTION After the activation
228. rwise select Recover without backing up your files and then click Next 8 If you are prompted to insert the next recovery disc do so 9 When Recovery Manager is finished remove the recovery disc or the recovery USB flash drive from the system 10 Click Finish to restart the computer Using HP Recovery Disc operating system discs select models only 268 Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD If you created recovery media using Creating recovery media using HP Recovery Manager select models only on page 263 use the steps in System Recovery using recovery media select models only on page 267 If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system To order a Windows 7 operating system DVD and Driver Recovery DVD go to the HP website For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the DVDs by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer Chapter 13 System backup and recovery ACAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
229. s are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as disable EFI boot and or legacy boot NOTE MS DOS drive lettering assignments may not apply after a non MS DOS operating system has started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press Esc to access the boot menu and then F9 Boot Order or only F9 skipping the boot menu when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default device for this one time Computer Setup F10 Utilities 185 Computer Setup Security 186 configuration Ej NOTE Support for specific Computer Setup options may vary depending on the hardware Table 8 3 Computer Setup Security Option Description Setup Password Allows you to set and enable a setup administrator password NOTE the setup password is set it is required to change Computer Setup options flash the ROM and make changes to certain plug and play settings under Windows Power On Password Allows you to set and enable a power on password The power on password prompt
230. s not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature energy saver features enabled Solving display problems 211 Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Check that the graphics cable is securely connected to the graphics card if applicable or video connector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics Install the video drivers included in the upgrade kit drivers may not be loaded Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitters or flashes Cause Solution The monitor connections may be incomplete or the monitor 1 Be sure the monitor cable is securely connected to the may be incorrectly adjusted computer 2 In a two monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentatio
231. secured to the front of the chassis between the fan and the I O ports Remove the screws from the outside and then remove the speaker from the inside 1 Prepare the computer for disassembly Preparation for disassembly on page 141 Remove the access panel Access panel on page 142 Remove the front bezel Front bezel on page 143 Disconnect the speaker cable from the white system board connector labeled SPKR On outside of the chassis remove the two T8 screws that secure the speaker to the chassis 1 and then from the inside of the chassis slide the speaker up to remove it 2 To install the speaker reverse the removal procedure 156 Chapter 7 Removal and replacement procedures Ultra slim Desktop Heat sink Description Spare part number Heat sink 587456 001 The heat sink is secured by four Torx screws It does not have an attached fan 1 Prepare the computer for disassembly Preparation for disassembly on page 141 2 Remove the access panel Access panel on page 142 3 Lift the front fan up and place it on top of the optical drive to access the front bezel release tabs You do not need to disconnect the fan cable from the system board 4 Loosen the four Torx T15 screws that secure the heat sink to the system board and then lift the heat sink from the system board ee Gn TROU RR RP ee a af E A CAUTION sink retaining screws should be remove
232. security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices ACAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Remove the access panel Appendix A Battery replacement 6 7 Locate the battery and battery holder on the system boord E NOTE On some computer models it may be necessary to remove an internal component to gain access to the battery Depending on the type of battery holder on the system board complete the following instructions to replace the battery Type 1 a lift the battery out of its holder b Slide the replacement battery into position positive side up The battery holder automatically secures the battery in the proper position Type 2 a release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge do
233. see Windows Help and Support From the Start screen type h and then select Help and Support e lf you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows creates system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to an automatically created restore point For more information and steps for using Windows System Restore see Windows Help and Support From the Start screen type h and then select Help and Support e Ifyou want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store Windows Refresh is an option This method does not require backing up data to another drive See Using Windows 8 Refresh on page 258 e Ifyou want to reset your computer to its original state Windows Reset provides an easy way to remove all personal data apps and settings and reinstall Windows The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled Any personal files must be restored from backups you made See Using Wi
234. set e Printer mode Bi Directional EPP ECP Output Only ECP Enhanced Capabilities Port EPP Enhanced Parallel Port Default is EPP ECP e Lock State at Power On off on Default is off e Integrated Video enable disable Use this option to disable the integrated video controller when another video controller is present in the system Default is enabled e Integrated Graphics Auto Disable Force Use this option to manage integrated UMA graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system For example if you set this value to 512M on a system with 2 GB of RAM the system always allocates 512 MB for graphics and the other 1 5 GB for use by the BIOS and operating system Default is Auto which sets memory allocation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB e Internal Speaker does not affect external speakers Default is enabled e PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to download a corporate image to a hard drive The NIC option ROM takes up memory space below 1 MB commonly referred to as DOS Compatibility Hole DCH space This space is limited This F10 option will allow users to disable the dow
235. st always be installed On all computers except the USDT DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 Replace third party memory with HP memory Replace the system board Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Graphics card some models is not seated properly or is bad or system board is bad Solution For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board For systems with integrated graphics replace the system board Power LED flashes Red ten times once every second followed by a two second pause and the computer beeps ten times Beeps stop after fifth iteration but LEDs continue flashing Cause Bad option card Solution 1 Check each option card by removing the cards one at time if multiple cards then power on the system to see if fault goes away 2 bad card is identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 9 2 Solving Network Problems Wake on LAN feature is not functioning Cause
236. stalled after purchase Any personal files must be restored from backups you made If you were not able to create system recovery DVDs or USB flash drive you can order a recovery disc set from support For U S support go to http www hp com support For worldwide support go to http welcome hp com country us en wwcontact us html You can also order the recovery disc set by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer NOTE Always use the System Restore procedure before you use the System Recovery program See System Restore on page 265 You must choose one of the following methods to perform a System Recovery e Recovery image Run System Recovery from a recovery image stored on your hard disk drive The recovery image is a file that contains a copy of the original factory shipped software To perform a System Recovery from a recovery image see System Recovery when Windows is responding on page 266 or System Recovery when Windows is not responding on page 267 e Recovery media Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately See System Recovery using recovery media select models only on page 267 System Recovery when Windows is responding 266 Z CAUTION System Recovery deletes all data and programs you created or installed Before you begin ba
237. static discharge ESD 35 preventing damage 36 error codes 237 246 messages 238 expansion card SFF installation 103 SFF removal 103 TWR installation 53 TWR removal 53 F f11 recovery Windows 8 258 fan TWR spare part number 21 87 TWR spare part number 17 20 USDT spare part number 31 34 fan duct SFF removal and replacement 124 SFF spare part number 124 SFF spare part number 24 27 fan sink SFF removal and replacement 135 SFF spare part number 135 SFF spare part number 24 28 TWR removal and replacement 79 TWR spare part number 79 TWR spare part number 17 19 fan power supply 40 flash drive problems 232 flashing LEDs 246 front bezel removing blanks 99 145 SFF removal and replacement 96 SFF security 97 SFF spare part number 96 SFF spare part number 22 28 TWR blank removal 48 TWR removal 47 TWR security 46 TWR spare part number 47 TWR spare part number 15 21 USDT removal and replacement 143 USDT security 144 USDT spare part number 143 USDT spare part number 29 34 front fan USDT removal and replacement 150 USDT spare part number 150 front O assembly SFF removal and replacement 130 SFF spare part number 130 SFF spare part number 23 28 TWR spare part number 76 TWR spare part number 16 21 USDT spare part number 31 front panel components SFF 4 TWR 3 USDT 5 front panel problems 233 front USB panel TWR removal and replacement 76 G general problems 199 graphics board USDT
238. stem is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on password prompt during system restarts warm boots as well as during power on Establish a setup password that controls access to the Computer Setup F10 Utility and the settings described in this section Secure integrated functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Chapter 8 Computer Setup F10 Utility Enable or disable removable media boot ability Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers Execute self tests on a specified ATA hard drive when supported by drive Enable or disable Drivelock security when supported by drive Using Computer Setup F10 Utilities Computer Setup can be accessed only by turning the computer on or restarting the system To access the Computer Setup Utilities menu complete the following steps LP 2 3 4 5 Turn on or restart the computer Repeatedly press F10 when the monitor light turns green to access the utility You can also press Esc to a menu that allows you to access different options available at startup including the Computer Se
239. storing and recovering in Windows 7 263 Ej NOTE You must use a USB flash drive with a capacity of at least 8 CB 6 Close all open programs Insert the USB flash drive into a USB port on the computer Click the Start button click All Programs click Security and Protection click Recovery Manager and then click Recovery Media Creation Click Create recovery media with a USB flash drive and then click Next Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity it will appear grayed out and you must replace it with a larger USB flash drive Click Next NOTE Recovery Media Creation formats the USB flash drive deleting any files on it Follow the on screen instructions When the process is complete label the USB flash drive and store it in a secure place Creating recovery discs with HP Recovery Disc Creator select models only HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models After you successfully set up the computer you can create recovery discs using HP Recovery Disc Creator The recovery discs allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted HP Recovery Disc Creator creates two kinds of recovery discs Windo
240. sts and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup Gy NOTE For more information on Computer Setup see Computer Setup Utility on page 180 237 POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them The section also includes some text messages that may be encountered during POST Ej NOTE The computer will beep once after a POST text message is displayed on the screen Control panel message 101 Option ROM Checksum Error Description System ROM or expansion board option ROM checksum Recommended action 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was recently added remove it to see if the problem remains 4 Clear CMOS See Appendix B Password security and resetting CMOS on page 250 5 the message disappears there may be a problem with the expansion card 6 Replace the system board 103 System Board Failure DMA or timers 1 Clear CMOS See Appendix B Password security and resetting CMOS on page 250 2 Remove expansion boards 3 Replace the system board 110 Out of Memory Space for Option ROMs 162 System Options Not Set 238 Recently added PCI expansion card cont
241. supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves SATA hard drive cables 43 5 Removal and replacement procedures Tower TWR Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly E NOTE Not all features listed in this guide are available on all computers Preparation for disassembly See Routine care SATA drive guidelines and disassembly preparation on page 35 for initial safety procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Remove all removable media such as compact discs or USB flash drives from the computer 3 Turn off the computer properly through the operating system then turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices A CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 5 As applicable lay the computer down on its si
242. t diagnostics Use the monitor s on screen menu controls to select the input that is being driven by the system Refer to the monitor s user documentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video memory error 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Blank screen and the power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video graphics error For systems with a graphics card 1 Reseat the graphics card if applicable Power on the system 2 Replace the graphics card if applicable 3 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video Replace the system board Monitor doe
243. table about performing the operation contact an authorized dealer or reseller WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching Computer appears locked up and will not turn off when the power button is pressed Cause Solution Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the computer turns off 2 Disconnect the power cord from the electrical outlet Computer will not respond to keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If NOTE Connecting the computer to a live AC outlet the problem persists replace the RTC battery See the prolongs the life of the RTC battery
244. tached to the expansion card If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis 104 Chapter 6 Removal and replacement procedures Small Form Factor SFF b If you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket 1 then away from the inside of the chassis to release it from the chassis frame 2 Be sure not to scrape the card against the other components f you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components 7 Store the removed card in anti static packaging Expansion card 105 8 lf you are not installing a new expansion card install an expansion slot cover to close the open slot ACAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation 9 install a
245. tem board spare part number 29 34 WLAN module removal and replacement 168 v ventilation proper 38 Ww Wake on LAN feature 223 Windows backup 257 File History 257 258 restoring files 258 system restore point Windows 7 backing up information 265 backup and recovery 262 Backup and Restore 265 creating backups 262 creating recovery media 262 creating system restore points 262 hard drive recovery 266 Help and Support 262 steps for creating recovery discs 263 steps for creating recovery media 263 steps for creating recovery USB flash drive 263 System Recovery 266 System Recovery using recovery media 267 System Restore 265 Windows 7 operating system discs using for restore 268 257 258 Index 283 Windows 7 operating system DVD creating 264 using for restore 268 Windows 7 operating system media creating 264 Windows 8 backup and restore 256 Driver Recovery media 261 fll recovery 258 hard drive recovery 258 operating system DVD 261 recovery partition 258 restoring the hard drive 258 WLAN module USDT removal and replacement 168 USDT spare part number 168 284 Index
246. ter installing a new processor onto the system board always update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http www8 hp com us en support drivers html Speaker Description Spare part number Speaker 645330 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 Remove the access panel Access panel on page 45 Disconnect the speaker wire from the system board connector labeled SPKR 1 m P M From the inside of the chassis remove the Torx T15 screw 2 that secures the speaker to the front of the chassis 5 Rotate the top of the speaker downward 3 and then remove it from the chassis To replace the speaker reverse the removal procedures 82 Chapter 5 Removal and replacement procedures Tower TWR Smart Cover Lock solenoid lock Description Spare part number Solenoid lock 641498 001 EJ NOTE The Smart Cover Lock is an optional feature included on some models only The Smart Cover Lock is a software controllable cover lock controlled by the setup password This lock prevents unauthorized access to the internal components The computer ships with the Smart Cover Lock in the unlocked position If you enable the Smart Cover Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the computer cover You will need the key
247. the tab on the right side of the assembly 2 to disengage it from the chassis 9 Push the assembly into the chassis 3 and remove it from the chassis To install the front I O assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly See Cable routing on page 129 for proper cable placement Front I O assembly 131 Power switch assembly Description Spare part number Power switch assembly 732756 001 1 Prepare the computer for disassembly Preparation for disassembly on page 94 Remove the access panel Access panel on page 95 Remove the front bezel Front bezel on page 96 Rotate the drive cage to its upright position n mm M Disconnect the cable from the system board connector labeled PB LED 132 Chapter 6 Removal and replacement procedures Small Form Factor SFF 6 Remove the cable from the cable clip under the drive cage 7 From the inside of the chassis press down on the tab on the top of the power switch 1 to disengage the power switch from the chassis 8 Pull the power switch out the front of the chassis 2 while routing the cable through the hole in the chassis To install the power switch assembly reverse the removal procedure 2 NOTE Be sure to correctly route the cables beneath the dri
248. ting system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor Right click on the Windows desktop then click Personalize to change display settings Activating and customizing the software in Windows 8 Additional information is available in online help after you activate the operating system NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows Operating System The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation 12 Chapter 2 Activating and Customizing the Software We recommend that you register your computer with HP during operating system set up so you can receive important software updates facilitate support questions and sign up for special offers You can also register your computer with HP using the R
249. tion that the Web server can later 2 Click Internet Options retrieve 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Windows 8 1 From the Start screen type c and then select Control Panel from the list of applications 2 Click Internet Options 3 In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program 234 Chapter 9 Troubleshooting without diagnostics Solving software problems Most software problems occur as a result of the following e application was not installed or configured correctly e There is insufficient memory available to run the application e There is a conflict between applications e sure that all the needed device drivers have been installed e lf you have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Observe the beeps and LED lights on
250. to access the internal computer components in any of the following circumstances e Power outage e Startup failure e component for example processor or power supply failure e Forgotten password Ey NOTE The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need it To obtain a FailSafe Key e Contact an authorized HP reseller or service provider Order PN 166527 001 for wrench style key or PN 166527 002 for the screwdriver bit key e Refer to the HP Web site hitp www hp com for ordering information e Call the appropriate number listed in the warranty 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 Smart Cover Lock solenoid lock 83 3 From the outside rear side of the chassis use the Smart Cover FailSafe Key to remove the tamper proof screw s that secure the Smart Cover Lock to the chassis A CAUTION After you remove the screws the lock may fall into the computer Hold the lock while removing the screws to avoid damaging the lock or internal components 4 From the inside of the chassis disconnect the cable 1 from the system board connector labeled HLOCK 5 Remove the solenoid lock from the chassis 2 To install the solenoid lock reverse the removal procedure 84 Chapter 5 Removal and replacement procedures Tower TWR
251. to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 3 Rotate up the internal drive bay housing to access the memory module sockets on the system board Memory 101 4 Open both latches of the memory module socket 1 and insert the memory module into the socket 2 Ve NOTE memory module can be installed in only way Match the notch on module with the tab on the memory socket Populate the black DIMM sockets before the white DIMM sockets For maximum performance populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B Refer to Populating DIMM sockets on page 100 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules The computer should automatically recognize the additional memory the next time you turn on the computer 102 Chapter 6 Removal and replacement procedures Small Form Factor SFF Expansion card Description Spare part number nVidia Quadro NVS310 PCle x16 graphics card 512 MB 707252 001 nVidia Quadro NVS315 PCle x16 graphics card 1 GB 720837 001 AMD Radeon HD8490 P
252. troller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Incorrect network driver Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light never flashes NOTE The network status light is supposed to flash when there is network activity Cause Solution No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network controller in the operating system using Device Manager To access Device Manager in Windows 7 click Start select Control Panel and then select D
253. tup Enable the audio in Computer Setup Security gt Device Security gt System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the device is connected to the correct jack on the computer The rear audio jack output is the green receptacle The speakers should be plugged into the line out jack and the headphones should be plugged into the headphone jack External speakers plugged into the wrong audio jack a See the sound card documentation for proper speaker recently installed sound card connection The rear audio jack output is the green receptacle Headphones or devices connected to the line out connector Turn on and use headphones or external speakers if mute the internal speaker connected or disconnect headphones or external speakers Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Internal speaker is disabled in Computer Setup Enable the internal speaker in Computer Setup Select Advanced gt Device Options gt Internal Speaker Solving audio problems 215 Sound does not come out of the speaker or headphones Cause Solution The application is set to use a different audio device than Some gra
254. tup utility NOTE If you do not press F10 at the appropriate time you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc To apply and save changes select File gt Save Changes and Exit e Ifyou have made changes that you do not want applied select Ignore Changes and Exit e Toreset to factory settings or previously saved default settings some models select Apply Defaults and Exit This option will restore the original factory system defaults E NOTE Not all settings shown in the following sections are available for all models A CAUTION Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup F10 changes because the CMOS could become corrupted It is safe to turn off the computer only after exiting the F10 Setup screen Computer Setup F10 Utilities 181 Computer Setup File Ej NOTE Support for specific Computer Setup options may vary depending on the hardware configuration Table 8 1 Computer Setup File Option Description System Information Lists e Product name e SKU numb
255. ue Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the system e Keyboard locale setting for System ID entry Computer Setup F10 Utilities 187 188 Table 8 3 Computer Setup Security continued Master Boot Record Security Enables disables Master Boot Record MBR security The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true e security is enabled backup copy of the MBR has been previously saved e current bootable disk is the same disk from which the
256. up password or the power on password the computer is inaccessible and can no longer be used Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked To disable the power on or setup password features or to clear the power on or setup passwords complete the following steps 1 Shut down the operating system properly then turn off the computer and any external devices and disconnect the power cord from the power outlet With the power cord disconnected press the power button again to drain the system of any residual power A WARNING reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional e
257. ur silver 6 32 standard guide screws installed on the side of the drive bays The 6 32 isolation mounting screws are required for 3 5 inch hard drives installed in the 3 5 inch hard drive bays The 6 32 standard guide screws are required for a USB 3 0 media card reader installed in the 3 5 inch optional drive bay M3 metric guide screws for 5 25 inch optical drives and M3 isolation mounting guide screws for 2 5 inch hard drives are not provided If you are replacing a drive remove the guide screws from the old drive and install them in the new drive No Guide Screw Device 1 Silver Standard 6 32 Guide Screws USB 3 0 Media Card Reader 2 Silver and Blue 6 32 Isolation Mounting Screws Secondary Hard Drive in 3 5 inch Hard Drive Bay A CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective pack
258. ve cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly See Cable routing on page 129 for proper cable placement Power switch assembly 133 Speaker 134 Description Spare part number Speaker 727149 001 The speaker is attached to the front of the chassis under the rotating drive cage 1 Pm me Prepare the computer for disassembly Preparation for disassembly on page 94 Remove the access panel Access panel on page 95 Remove the front bezel Front bezel on page 96 Rotate the drive cage to its upright position Disconnect the speaker wire from the white system board connector labeled SPKR Remove the two Torx screws that secure the speaker to the chassis ERITTITTTITTITITIE 7 To install the speaker reverse the removal procedures Chapter 6 Removal and replacement procedures Small Form Factor SFF Fan sink Description Spare part number Fan sink 727150 001 The fan sink is secured atop the processor with four captive Torx screws The fan sink includes a heat sink and a fan 1 P mom Prepare the computer for disassembly Preparation for disassembly on page 94 Remove the access panel Access panel on page 95 Remove the fan duct Fan duct on page 124 Loosen the four captive Torx T15 screws that secure the fan sink to the system board tray A CAUTION Remove fan sink
259. vice is not recognized as part of the system Cause Device is not seated or connected properly Solution Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts with other devices Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager USB ports on the computer are disabled in C
260. viously 1 Install a TXT Trusted Execution Technology capable enabled on this system processor 2 Disable TXT in the Computer Setup F10 utility 3 Reinstall the original processor Solving processor problems 229 Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device System will not boot from CD ROM or DVD drive Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Removable Media Boot is disabled in the Computer Setup utility Run the Computer Setup utility and enable booting to removable media in Storage Storage Options Ensure CD ROM is enabled in Storage Boot Order Network Boot is enabled in Computer Setup Run the Computer Setup utility and disable Network Boot in Security gt Network Boot Non bootable CD in drive Boot order not correct Try a bootable CD in the drive Run the Computer Setup utility and change boot sequence in Storage gt Boot Order Drive not found identified Cause Cable could be loose Solution Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration
261. witch LED assembly 732749 001 1 Prepare the computer for disassembly Preparation for disassembly on page 44 Remove the access panel Access panel on page 45 Remove the front bezel Front bezel on page 47 Disconnect cable from the system board connector labeled PB LED Power switch LED assembly 77 5 Press down on the top of the assembly to disengage the tab that secures the assembly to the chassis 6 Rotate the assembly downward to remove it from the chassis 7 the assembly away from the chassis while threading the cable through the hole in front of the chassis 78 Chapter 5 Removal and replacement procedures Tower TWR Fan sink Description Spare part number Fan sink 727142 001 A WARNING reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 1 Prepare the computer for disassembly Preparation for disassembly on page 44 2 Remove the access panel Access panel on page 45 3 Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board A CAUTION Remove fan sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor The pins on the socket are very fragile and any damage to them may require replacing the system board Fan sink 79 4 Disconnect the fan cable from the system board connector la
262. wn until the clamp snaps over the other edge of the battery 2 Type 3 a back on the clip 1 that is holding the battery in place and remove the battery 2 271 b Insert the new battery and position the clip back into place 7 NOTE After the battery has been replaced use the following steps to complete this procedure 8 Replace the access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and time your passwords and any special system setups using Computer Setup 11 Lock any security devices that were disengaged when the access panel was removed 272 Appendix A Battery replacement B Power cord set requirements The power supplies on some computers have external power switches The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer General requirements The requirements listed below are applicable to all countries 1 The power cord must be approved by an accepta
263. ws 7 operating system DVD Installs the operating system without additional drivers or applications Driver Recovery DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications To create recovery discs your computer must have a DVD writer Use any of the following types of discs purchased separately DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using Creating recovery discs 264 NOTE The Windows 7 operating system DVD can be created only once Thereafter the option to create that media will not be available after you create a Windows DVD To create the Windows DVD Ta 2 3 4 Select Start gt All Programs gt Productivity and Tools gt HP Recovery Disc Creator Select Windows disk From the drop down menu select the drive for burning the recovery media Click the Create button to start the burning process Label the disc after you create it and store it in a secure place Chapter 13 System backup and recovery After the Windows 7 operating system DVD has been created create the Driver Recovery DVD 1 Select Start All Programs Productivity and Tools HP Recovery Disc Creator Select Driver disk From the drop down menu select the drive for burning the recovery media B oO M Clickthe Create button to start the burning process Label the disc aft
264. y to fasten the latch securely to the optical drive 152 Chapter 7 Removal and replacement procedures Ultra slim Desktop USDT Installing the new optical drive NOTE If you are installing an optical drive in a bay that did not previously have a drive it you must remove the access panel and the bezel blank covering the opening of the bay before proceeding Follow the procedures in Access panel on page 142 and Bezel blank on page 145 1 Follow the instructions for removing the optical drive Refer to Removing the optical drive on page 151 Attach the release latch to the new optical drive Refer to Preparing the new optical drive on page 152 Slide the optical drive through the front bezel all the way into the bay so that it locks in place 1 then connect the cable to the rear of the drive 2 Optical drive 153 Hard drive Description Spare part number 750 GB 7200 rpm hybrid 550 719105001 500 GB 7200 rpm selfencrypting SED 696442 001 500 GB 7200 rpm 686217 001 320 GB 7200 rpm 639135 001 500 GB hybrid 550 724938 001 256 GB Solid State Drive SSD selfencrypting SED 680020 001 128 GB Solid State Drive SSD 665961 001 32 MB mSATA drive 719566 001 E NOTE The Ultra Slim Desktop supports only 2 5 inch Serial ATA SATA internal hard drives Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to
265. ype and size of the storage devices installed in the computer run Computer Setup 110 Removal and replacement procedures Small Form Factor SFF Removing a 3 5 inch device ACAUTION All removable media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for disassembly on page 94 Remove the access panel Access panel on page 95 Remove the front bezel Front bezel on page 96 2 3 4 Rotate the drive cage to its upright position 5 Disconnect the drive cables from the rear of the drive or if you are removing a media card reader disconnect the USB cable from the system board as indicated in the following illustration 6 Press inward on the release lever at the rear of the drive 1 and slide the drive out of the rear of the drive bay 2 Drives 111 Installing a 3 5 inch device 1 Prepare the computer for disassembly Preparation for disassembly on page 94 2 Remove the access panel Access panel on page 95 3 Remove the front bezel Front bezel on page 96 If you are installing a drive in a bay covered by a bezel blank remove the bezel blank See Bezel blanks on page 99 for more information 4 Install 6 32 guide screws in the holes on each side of the drive NOTE HP has supplied four extra 6 32 guide screws on top of the drive cage Refer to Drives on page 108 for an illustratio

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