Promise Technology Pegasus J4
Contents
1. USER MANUAL Contents il Asout THis User MANUAL 1 J4 DESCRIPTION 2 CuentOS Support 2 Uritity OS Support 2 SPECIFICATIONS 3 HARDWARE DESCRIPTION 4 FRonT 4 Back 5 Borrom View 6 Top View 6 UNPACKING THE PEGAsSus J4 7 INSTALL Harp Disks 8 REMOVE HOUSING COVER 8 INSERT STORAGE DRIVES 9 REPLACE HOUSING COVER 9 CONNECTING THE POWER AND THUNDERBOLT CABLES POWER ON THE PEGAsus 12 SHUTTING DOWN THE PEGASus 12 INSTALLING THE Device Driver 13 OS Support 13 DRIVER INSTALLATION MACINTOSH 13 INSTALLING THE J4 FIRMWARE UPDATER 13 OS Support 13 MacBook Pro iMac Software UPDATE 13 SOFTWARE INSTALLATION MACINTOSH 14 10 CONFIGURE THE Harp Disks 15 Mac OS Disk Utitity15 CREATE A STRIPED RAID set 16 CREATE A CONCATENATED DISK SET 16 CREATE A MIRRORED RAID set 17 REBUILD A MIRRORED RAID set 17 Derete a RAID set 17 IF A RAID SET FAILS 17 Comeine RAID sets 17 CONFIGURATION EXAMPLE CREATE A RAID 10 set 18 WuatisRAID 19 Auto SHUTDOWN POWERING SAVING FEATURE 21 UPDATING FIRMWARE 21 e200 e 8 e es 0 eo o oe 8 8 of c Om e s s s s s e e e e e e e e e e es eee eo es ese eo o e o os o es o o oo o hoo o oo espo oo e oo po hoo ee o o o Remove Drive 23 Insert REPLACEMENT DRIVE 24 Daisy CHAINING MULTIPLE Units 25 ee s o s ey CONTACTING TECHNICAL SUPPORT 26 INTRODUCTION TO PEGASUS J4 This section includes the following topics e About this manual below e D2. mbined RAID set RAID 10 First Aid RAID RAID Set Name RAID 1 Format Mac OS Extended Journaled RAID Type Mirrored RAID Set RAID Set Size 239 38 GB To delete a selected RAID set click Delete E 239 38 GB RAID10 Mirrored RAID Set Online g 239 38 GB RAIDO 1 Striped RAID Set Online 119 69 GB RAID Slice disk5s2 119 69 GB RAID Slice disk4s2 g 239 38 GB RAID0 0 Striped RAID Set Online 119 69 GB RAID Slice disk3s2 a 119 69 GB RAID Slice disk2s2 a Total Capacity 239 38 GB 239 379 906 560 Bytes RAID Status Online Wuat is RAID The Mac disk utility is used to create a file system for the physical drives in the J4 The section Configure the Hard Disks on page 15 provides a description of the procedures to create different RAID configurations Alternatively you can simply create a file system for the disks and continue the default JBOD Just a Bunch of Disks disk arrangement where each installed physical drive appears as a separate physical drive in Finder RAID Type Description RAID 0 Data is split evenly across multiple disks striping with no parity no mirroring no Stripe error checking and no redundancy A disk failure will destroy the array and the probability of failure increases with the number of disk added to the array Data blocks are written to their respective disks simultaneously on the same sector This allows smaller
3. Online Type Striped RAID Set Number of Sli gt Version AppleRAID version 2 0 U t striped RAID set eoo RAID0 0 0 0 O A s jn ss Verify Info Burn Unmount__Fiect nahle lournaling New Image Convert Resize Image Log Mount or unmount a disk First Aid Erase RAID Rest 3 500 11 GB ST9500420ASG Macintosh HD2 500 11 GB ST9500420ASC E Server HD 120 03 GB ATA INTEL SSDS 120 03 GB ATA INTEL SSDS 3 120 03 GB ATA INTEL SSDS C 120 03 GB ATA INTEL SSDS 239 38 GB RAIDO 0 RAID Set Name Untitled RAID Set 3 Format Mac OS Extended Journaled RAID Type Mirrored RAID Set RAID Set Estimated Size Zero KB o create a RAID set drag disks or partitions into the list below create more than one RAID set click the Add button Ja E RAID0 0 239 38 GB RAID0 1 5 RAIDO 1 Options Create a L Mount Point Volumes RAIDO O Capacity 239 38 GB 239 379 939 328 Bytes Format Mac OS Extended Journaled Available 239 07 GB 239 067 697 152 Bytes Owners Enabled Yes Number of Folders 12 Co 3 500 11 GB ST9500420ASG Media Macintosh HD2 3 500 11 GB ST9500420ASG Media E Server HD 5 120 03 GB ATA INTEL SSDSC2 5 120 03 GB ATA INTEL SSDSC2 5 120 03 GB ATA INTEL SSDSC2 3 120 03 GB ATA INTEL SSDSC2 239 38 GB RAID10 EI RAID10 Disk Description Apple RAID s Set Name RAID10 Used 312 2 MB 312 242 176 Bytes Number of Files 49
4. Additional information you can find listed in the J4 Updater are Version Information including firmware version the Physical Drive List displays basic information about the installed drives and the Enclosure Information field displays hardware information including internal Temperature Voltage and Fan rpm In addition there are icons at the top of the menu to view a virtual Front View and Back View of the J4 For instructions on using the Auto Shutdown feature for power saving see Auto Shutdown powering saving feature on page 21 For instructions on how to update system firmware see Updating Firmware on page 21 To launch the Pegasus J4 Firmware Updater open the Applications folder and double click on the Pegaus J4 FW Updater icon 20 Promise Utility screen 00o Pegasus J4 J4 Ry x k i a E p Dashboard Front View Back View Settings Firmware Update Model Pegasus J4 System Status A Physical Drive List FH ID Vendor 1 TOSHIBA THN5NF25 2 TOSHIBA THN5NF25 j Voltage 3 TOSHIBA THNSNF25 I Temperature 4 TOSHIBA THNSNF25 e Cooling Unit Physical Drive Enclosure Information ID Component Version Information 1 Fan LSI Firmware version 12 0 0 3 Voltage LSI BIOS version 1 00 00 01 3 Temperature MCU firmware version 1 0 20 FW package version 1 00 0000 08 J driver version 1 0 0d32 f Click the lock to prevent further changes sN F2R51029TZHZ Z2R5101UTZHZ F2R5102LTZHZ F2R5102RT
5. LO a iChat Be Image Capture 2 iTunes izip E Launchpad amp Mail C Microsoft Communicator amp Microsoft Messenger amp Microsoft Office 2011 P EJ Mission Control w Pegasus J2 FW Updater ky Pegasus J4 FW Updater W Photo Booth amp Preview Name Pegasus J4 FW Updater lt Promise Utility Kind Application QuickTime Player size 85 6 ME cy Remote Des Connection Created 20125 1OASARRE FT 12 14 oe Modified 2012 10A19A SHE E 10 49 6 Safari Shs m a ae Last opened 20127 10A19R2RAE 10 49 Stickies Sa koya Version 1 00 0000 15 E System Preferences Z TextEdit CONFIGURE THE Harp Disks Once the device drive is installed the four hard disks installed in each unit appear as four separate individual drives to the operating system The disks are ready to be formatted and used as four separate disks or used in a RAID set Follow the instructions here if you are setting up the J4 for the first time if you want to change the current configuration or if you are installing new or different hard drives see Changing a Hard Drive on page 23 Hard disk configuration on the J4 on a Macintosh is summed up in two general steps 1 Opening the Mac Disk Utility 2 Using the Disk Utility to create a RAID set or concatenated disks JBOD Use the Disk Utility to create one of the following e A JBOD Create a concatenated disk set on page 16 e A striped RAID RAID 0 set
6. chassis The installed hard disks should be visible 5 Place the detached housing top nearby It is a good idea to place the screws you just removed in the overturned housing shell for safe keeping 6 To remove a hard drive first remove the anchor screw that secures the drive in the bay 7 Useathumb to push the black flexible lever so the hard drive is pushed away from the drive contacts It should not require much force to pop the disk out Take away the freed disk J4 top view with housing removed top front top top left side right side HIH HHUHHHIHI IHWwefiiiiiiilili IHH l l IILI PLL LLL top rear Promise Technologies Pegasus J User Manual Important The Pegasus J4 can accommodate 2 5 HDD or SSD up to 9 mm in height Secure the drive in the bay with the drive anchor screw DO NOT install physical drives more than 9 mm tall Replace the housing top into its proper positing INSERT REPLACEMENT DRIVE Replace the screws that hold the housing in place and snug them tight 1 Place the new hard drive into the empty bay with the contact edge ready to receive the contacts in the drive bay and oriented so the top side is facing up the top has a label with specifications and other Place the J4 where you need it and attach the power and Thunderbolt cables The J4 is ready for use information about the drive with the new drive Go to Configure the Hard Disks on page 15 for instr
7. ff Disk Utility ee Ji Grab ww i rea he Grapher k J N Java Preferences r Keychain Access W Migration Assistant a Podcast Capture Podcast Publisher RAID Utility System Information F Photo Booth ua Termina gt CETS Preview VoiceOver Utility ee Promise Utility x X11 _ Server HD QuickTime Player Xsan Admin Remote Disc Safari Name Disk Utility U3 System amp Server ind C SmartNAVI Size 21 MB Stickies Created Thursday July 28 2011 5 50 PM Ea System Preferences Modified November 21 2011 1 28 PM P TextEdit Last opened _ _ 21 2011 1 28 PM Time Machine PNAS E Utilities gt Promise Technologies Pegasus J User Manual CREATE A STRIPED RAID set Disk Utility A striped RAID set also called RAID 0 is used when high performance is required for the application used to access the data on the disks wa aou For example if the data contained on the J4 will be used primarily for video editing a striped RAID is preferable because non linear media x A editing requires access to data at a speed that cannot normally be achieved with a mirrored RAID set Note that if any disk on a RAID 0 set fails or is removed from the set ALL DATA on the RAID will be lost Be sure to back up important data contained on a RAID 0 set SS pa 500 11 GB 5T9500420A Macintosh HD2 To create a striped RAID set 5 120 03 GB ATA INTEL SS 1 Open Disk Utility
8. repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada PROMISE Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Check PROMISE E Support at https support promise com or the store where the user purchased the product Contact the office or repair depot for full instructions before shipping the product Promise Technologies Pegasus J4User Manual You must follow the packaging guidelines for returning products e Use the original shipping carton and packaging e Include a summary of the products problem s e Write an attention line on the box with the RMA number Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to PROMISE Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s PROMISE may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the ev
9. u ma lt mac aca u lt wr ma System Thunderbolt Disk Status amp Activity Status Link as Peo lt uu lt lt Shut down the J4 INSTALLING THE Device DRIVER Follow the driver install instructions according to the operating system used on your computer OS Support The following operating systems support the Pegasus J4 device driver for the Thunderbolt connection e Mac OS 10 7 x e MacBook Pro iMac Software Update 1 5 DRIVER INSTALLATION MACINTOSH To install the driver software onto your computer 1 Insert the Product CD into the DVD drive or download the driver from the PROMISE website The Welcome menu appears Click the Driver button The Install dialog box appears 2 3 4 Click the Install button The password dialog box appears 5 Type your password in the field provided and click the OK button 6 The Confirmation dialog box appears to inform you that you must restart your computer when installation is done 7 Click the Continue Installation button to begin installation In a few moments the Install Succeed dialog box appears 8 Click the Restart button to restart your computer When the computer has restarted it is ready to work with the Pegasus unit 13 Promise Technologies Pegasus J User Manual NSTALLING THE J4 FIRMWARE UPDATER Follow the installation instructions for the Updater software according to the operating system used on your computer
10. video editing station There are two versions of the J4 available a plug and play version that includes installed storage drives that are configured for immediate use and a DIY version that requires installation of four 2 5 SATA drives HDD or SSD Once the drives are installed in the DIY version the four storage disks are configured for RAID operation using the Disk Utility in the Macintosh OS or in Windows OS Both versions of the J4 require a Thunderbolt cable not included for use with a Thunderbolt ready computer There is a device driver for the Thunderbolt connection required for installation plus an optional software J4 Firmware Updater for device monitoring and firmware updates The device driver is available for Mac OS using the Mac OS update procedure The disks can be arranged as a striped RAID set a mirrored RAID set a JBOD set or in a combination of these options The two Thunderbolt ports on the J4 mean that it can be daisy chained with other Pegasus devices or other Thunderbolt ready devices including a display The daisy chain connection of all Thunderbolt devices functions at full speed regardless of whether or not the other devices are powered on Important The Pegasus J4 shipment does NOT include a Thunderbolt cable At least one Thunderbolt cable is required to establish a data link to the device CLIENT OS Support The following client operating systems support the Pegasus unit e Mac OS 10 7 and higher
11. 2 0 mirrored RAID set leaves a copy of the set s files one each disk but you should back up important files as a precaution 1 Back up any important files 2 Open Disk Utility in the Utilities folder 3 Select a disk in the set you want to delete and click RAID 4 Select the RAID set 5 If youre deleting a mirrored set and you see a Convert button click it to convert the RAID set from a version 1 0 to a version 2 0 6 Click Delete IF A RAID SET FAILS Disk Utility monitors the status of the disks in a RAID set If you see a message that a disk is missing or has failed there are several things you can try to solve the problem e Ifa disk is missing make sure its connected to power turned on and connected to your computer You might need to disconnect and reconnect it e Use the First Aid pane to repair the RAID set e In some cases you might need to quit and reopen Disk Utility or restart your computer and then check the RAID set e Ifyo are using a striped RAID set delete the damaged RAID set Your data will be lost Be sure to back up the disks in your RAID set and other data regularly e Ifyou have a persistent problem with a disk in a mirrored RAID set you may need to replace it After you the damaged disk click Rebuild to rebuild the RAID set ComeineE RAID sets Combine different RAID sets to combine their benefits For example create two equal sized striped RAID RAID 0 disks then use these two RAID 0 d
12. Create a striped RAID set on page 16 A mirrored RAID RAID 1 set Create a mirrored RAID set on page 17 It is also possible to create a combined or hybrid RAID set that combines two of the available RAID set options See Combine RAID sets on page 17 for an example of how to set up a RAID 10 set that combines the benefits of a striped RAID and a mirrored RAID set Important If your Pegasus J4 came equipped with SATA storage drives already installed it is not necessary to configure a RAID array You may however choose to change the RAID configuration 15 Promise Technologies Pegasus J4User Manual Mac OS Disk UTILITY The Disk Utility on a Mac OS computer is located in the Utility folder This is normally located in the Applications folder unless it has been moved The Disk Utility is used to format hard drives to mount or unmount drives to configure RAID sets discussed below to rebuild a RAID set to delete a RAID set or to troubleshoot various problems that might arise with hard drives that are installed on the computer or attached to it Mac OS Disk Utility path TT liaa FAVORITES a gt E All My Files e gt AirDrop E PDeskisp AirPort Utility AppleScript Editor _ Documents gt fF Audio MIDI Setup G2 oz J Downloads Bluetooth File Exchange E Movies 7 z Boot Camp Assistant ColorSync Utility o i Jd Music ES Console eee Pictures DigitalColor Meter oo
13. EDs can be seen System Thunderbolt Link Disk Status amp Activity Status Tawa JII uii fi ii ilil gt K y Aas eh AS III r 4 2 i A t IIIIIIIIII IIIIIIIIIIIIII Air intake vent behind bottom of face plate Front Panel Features System Status The System Status indicator uses a color coded reference system for monitoring the general operating health of the device Blue means the system is awake and normal and Amber means the system is in stand by mode This will be dark when the device is powered off Thunderbolt Link Status The LED indicators in the shape of the Thunderbolt symbol are the link indicators for the Thunderbolt ports This will light Blue when a device is connected otherwise it remains dark Disk Status and Activity Disk status LEDs are also color coded and indicate the current health status of the physical hard drives Blue is normal while Amber indicates a critical fault Use the J4 monitoring software to get more detailed information about the disk status of the J4 The LEDs are number 1 4 read from left to right HD 1 is the left most HD is the right most To see how the physical drives are numbered refer to the illustration J4 top view with housing removed on page 23 Promise Technologies Pegasus J4User Manual Back The back of the J4 is where the power and Thunderbolt connections are made It includes the power button a cooling exhaust vent Rear Pa
14. OS Support The following operating systems are supported e Mac OS 10 7 x e MacBook Pro iMac Software Update 1 5 MacBook Pro iMac SOFTWARE UPDATE Important Be sure the MacBook Pro iMac Software Update 1 5 has been installed BEFORE you install the Promise driver from the software CD or from the Promise website To check your software version 1 On the MacBook Pro or iMac desktop click the Software Update dialog box Apple icon and choose ann Sofeware Update New software is available for your computer Software Update from the dropdown menu e r you don t want to install now choose Apple eeu gt Software Update The Software Update dialog box opens Waka T ss mi iPhoto 9 1 2 9 1 2 112 ME 2 Look for MacBook Pro iMac Software Update 1 5 j O s MacBook Pro Software Update 15 15 141 ME Ml Pro Applications Update 2010 02 1 0 150 2 M e If MacBook Pro iMac Software Update 1 5 appears in the list click the Install Items button and wait Tht padat intludea figs chat ipe Graphics penbility adare iets with pral dirgli pappan ond TD Peri0orranee and haipiti Thua derb6ls device for the installation to finish support e If MacBook Pro iMac Software Update 1 5 does NOT appear in the list the update has already been installed on your computer Go to Driver Installation Macintosh on page 11 note Use of this software is subject to the original Softw Agreements inal Soff Liter Jusi that accompan
15. PROMISE has been advised of the possibility of such damages PROMISE is not an insurer If you desire insurance against such damage you must obtain insurance from another party some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product PROMISE is not liable for any damage to equipment or data loss resulting from the use of any product Returning Product For Repair 28 If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem Copy of the original purchase invoice The technician will assist you in determining whether the product requires repalr If the product needs
16. ZHZ Value 1663 rpm 12 10V 28 C Promise Technologies Pegasus J4User Manual Firmware N102 N102 N102 N102 Auto SHUTDOWN POWERING SAVING FEATURE The J4 Auto Shutdown feature is used to shut off the device after it sits idle for 15 minutes To enable this feature do the following l A 3 Launch the Pegasus J4 Firmware Updater application Click on the Settings icon at the top of the J4 Updater interface Click to place a check mark in the Auto Shutdown option box Click on the Submit button UPDATING FIRMWARE Use the Promise J4 Firmware Updater application to update system firmware If you have not yet installed the application see Installing the J4 Firmware Updater on page 13 You will need the latest firmware file Please go to the PROMISE website at www promise com click on Support then Download Center use the pull down menu to locate the Pegasus J4 and click on the Firmware link in the field below to see what version is available You can check your installed version listed under Version Information in the J4 Updater main menu To update firmware on the J4 follow these steps l 21 Launch the Pegasus J4 Firmware Updater open the Applications folder and double click on the Pegaus J4 FW Updater icon Click on the Firmware Update icon In the Firmware Update menu click on the Choose File button in the pop up menu locate the downloaded firmware file on your system and click the Submit
17. age drive into an empty bay with the contact edge ready to receive the contacts in the drive bay and oriented so the top side is facing up the top has a label with specifications and other information about the drive With the drive in position push with your fingers on the edge opposite the drive contacts until the drive is firmly seated in the drive bay 6 Attach the anchor screw to secure the drive in place 7 Repeat steps 5 and 6 for each remaining hard drive Insert storage drive drive anchor screw IIIIIAIIIAIIIIAI L Hilli HA A cn aT TILTTPEEEEEEEEEIIRTELPEPEEEPPTTTTTTTNE Promise Technologies Pegasus J User Manual REPLACE HOUSING COVER 8 Replace the housing top into its proper positing 9 Hold the unsecured housing in place and turn the J4 upside down once more 10 Replace the screws and snug them tight The J4 is now ready to be connected and powered on Top view of J4 with housing cover TECHNOLOGY INC CONNECTING THE POWER AND THUNDERBOLT CABLES Follow the instructions below to connect the Thunderbolt cable and power cord To power the Pegasus unit l Attach the power cord including with the J4 to the power receptacle on the rear panel Plug the other end into a suitable power source Connect one end of the Thunderbolt cable to either Thunderbolt port on the back of J4 It should be oriented so that the Thunderbolt symbol printed on the connector housing faces down that i
18. array Follow the instruction in the section if your J4 does not already have storage disks installed If you have the plug and play version with drives installed skip ahead to Connecting the Power and Thunderbolt Cables on page 10 For information on what SATA storage to install please go to the PROMISE website at www promise com click on Support then Download Center use the pull down menu to locate the Pegasus J4 and click on the Compatibility link in the field below for a list of compatible drives REMOVE HOUSING COVER 1 Make sure the J4 is powered off detach the power cable and remove any attached Thunderbolt cables 2 Turn the J4 upside down and place it on a clean dry table or similar flat stable surface Be careful not to scratch the housing Remove screws J4 bottom H m a gt ee t lt h a Promise Technologies Pegasus J User Manual Important The Pegasus J4 can accommodate 2 5 HDD or SSD up to 9 mm in height DO NOT install physical drives more than 9 mm tall Use a small Phillips screwdriver to remove the five screws that secure the top housing Hold the loosened housing top in place and turn the J4 back to the normal position bottom facing down Place it on the table a lift the housing top so that it detaches completely from the J4 chassis Four empty storage drive bays should be visible J4 top view housing top removed INSERT STORAGE DRIVES 5 Place a new stor
19. button The chosen file appears listed in the update menu Utility Settings menu Firmware Update menu 0 00 Pegasus J4 J4 e s ee Dashboard Front View Back View Settings Firmware Update Ps Settings Pegasus JBOD Settings Alias Pegasus J4 Auto Shutdown _Submit rr Click the lock to prevent further changes Pegasus J4 J4 P _ Dashboard Front View Back View Settings Firmware Update amp Firmware Update Warning Please do not navigate to any other screen until the Firmware Update operation is complete Controller Firmware Update Single Image Version 1 00 0000 08 Local Flash File Name Choose File no file selected Next re Click the lock to prevent further changes Promise Technologies Pegasus J4User Manual 5 22 Click the Next button A pop up menu appears for confirmation of the update If you want to continue to install the firmware type the word confirm in the space provided and click on the Confirm button Note that the update will take a few minutes during which time the J4 must not be turned off and cannot be used When the firmware update process is completed a dialog box appears informing you that the Flashing completed click on the OK button The J4 is now updated Promise Technologies Pegasus J4User Manual Confirm update Pegasus J4 J4 D Confirm In order to upgrade the J4 firmware please close any programs that are cu
20. choose its type from the RAID Type pop up menu e To use the disk as a mirror at all times choose RAID Slice e To use the disk as a mirror only when another disk fails choose Spare A disk can be a spare in only one RAID set If a disk in the set fails and you have no spares you must add a new disk to the RAID set in Disk Utility to return to the original number of disks 7 To rebuild disks automatically when they re disconnected then reconnected click the Options button select RAID Mirror AutoRebuild and then click OK If you don t choose to rebuild disks automatically you must rebuild them yourself in Disk Utility 8 Click Create REBUILD A MIRRORED RAID set If the AutoRebuild option is not used it will be necessary to rebuild a mirrored RAID set when the J4 is restarted or reconnected Follow these instructions to initiate a rebuild of a mirrored RAID set l Open Disk Utility in the Utilities folder 2 Select the RAID set and click RAID 3 Click Rebuild 17 Promise Technologies Pegasus J4User Manual DELETEA RAID set You can delete a RAID set if you want to use it for another task To remove a disk from a striped RAID set or concatenated disk set you must delete the set first You can remove disks from a mirrored RAID set without deleting it Always back up any important files before you delete the set Deleting a striped RAID set or concatenated disk set erases all the disks in it Deleting a version
21. dy To DisplayPort monitor display monitor Pegasus J4 Important Pegasus J4 The Thunderbolt cable connections must be properly arranged for the daisy chain stack to function Mac mini server 25 SUPPORT INFORMATION Contacting Technical Support below Limited Warranty Returning Product For Repair To view FAQ and information useful for trouble shooting please visit the Promise Knowledge Base website at http kb promise com and locate the product line or use the keyword search function CONTACTING TECHNICAL SUPPORT PROMISE Technical Support provides several support options for PROMISE users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support PROMISE E Support https support promise com When you contact us please have the following information available 26 Product model and serial number BIOS firmware and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive models SAS SATA ATA ATAPI drives amp devices and other controllers Promise Technologies Pegasus J4User Manual Important You must register your Pegasus unit to receive support Go to https support promise com userRegistration aspx Note To view FAQ and information useful for trouble shooting p
22. e MacBook Pro iMac Software Update 1 5 Utitity OS Support The following client operating systems support the Promise Utility e Mac OS 10 7 and higher e MacBook Pro iMac Software Update 1 5 Promise Technologies Pegasus J4User Manual Promise Technologies Pegasus J User Manual SPECIFICATIONS Pegasus J4 2 5 Storage Disks Check online for the latest list at www promise com Capacity Depends on the size of the storage drives installed Power supply AC Input 100 240V 47 63Hz DC Output 12V 11 4V 12 6V System Fan 12V DC 60 mm x 60 mm x 15 mm blower with PWM control operation voltage 6V 13 8V The J4 does not include an embedded RAID controller All RAID setup is done through the OS In Macintosh use the Disk Utility to configure the J4 in a RAID 0 or RAID 1 Mac OS X 10 7 amp 10 8 RAID function OS Support The J4 is shipped with a software installation package to install a hardware monitoring software on the host system The J4 HW monitoring Firmware Updater software monitors Voltage Temperature the System Fan and Physical Drive status Temperature Operating 0 35 C Humidity Operating 10 90 non condensing Storage 5 95 non condensing 13 1 x 10 7 x 4 33 inch Weight 3 52lbs not including HDD Safety UL CSA CE TUV HARDWARE DESCRIPTION FRONT The front of the J4 displays various LED indicators used to monitor the system Be sure to place the device in a location where the L
23. ent of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer PROMISE will pay for standard return shipping charges only You will be required to pay for any additional shipping options such as express shipping Simple Smooth Smart
24. ere two RAID 0 arrays each consisting of two individual physical drives are mirrored to each other in a RAID 1 configuration Alternatively two separate J4 units each configured initially as a RAID 0 array can be configured in a mirrored RAID 1 set thus creating a RAID 10 with two J4 units 19 Block 1 Block 5 Block 9 Block 13 Disk 1 Copy of Disk 1 Block 2 Block 6 Block 10 Block 14 Disk 2 RAID 0 Striped RAID RAID 1 or Mirrored RAID creates an exact copy Promise Technologies Pegasus J4User Manual RAID 0 or Striped RAID using all four disks on the J4 Block 3 Block 7 Block 11 Block 15 Disk 3 Block 4 Block 8 Block 12 Block 16 Disk 4 USING THE J4 FIRMWARE UPDATER The J4 includes software used to monitor the hardware and system status change settings and upgrade firmware If you have not yet installed the software it is recommended to do so See Installing the J4 Firmware Updater on page 13 for instructions on how to install the monitoring software Launch the software by clicking on the Promise Utility icon in your Applications folder Use the Updater to troubleshoot the J4 and to monitor hardware status in the following categories e Voltage e Temperature e Cooling Unit system fan e Physical Drive A green check mark indicates normal function A yellow check mark indicates a problem A red check mark indicates a critical failure
25. evice Description e Client OS Support e Utility OS Support e Specifications e Hardware Description Apout THIS User MANUAL This Product Manual describes how to set up use and maintain the Pegasus J4 Direct Attached Storage DAS system It describes how to use software that you install and run on a Macintosh computer used to monitor and update the device This manual includes a table of contents chapter task lists and cross references used for navigating the document and helping the user locate information There are four levels of notification used to call attention to important or useful information These notifications take the following forms Important An Important notice calls attention to an essential step or point required to complete a task Important items include things often missed Note A Note provides helpful information such as hints or alternative ways of doing a task Promise Technologies Pegasus J4User Manual J4 DESCRIPTION The Pegasus J4 from PROMISE Technology is a high performance direct attached storage JBOD system featuring Intel Thunderbolt connection technology The J4 system is perfect for use in non linear editing of digital media or other data storage applications where very high throughput and very low latency is required The compact and efficient design of the J4 means it is easy to pack up and transport so it is well suited for use paired with a Thunderbolt ready computer to use as a mobile
26. hained another Pegasus attached storage device See Daisy Chaining Multiple Units on page 25 for illustrations and instructions to daisy chain two or more J4 units The connection to other devices does not require that the J4 be powered on it functions at full speed for the other attached devices even if the J4 is not running Promise Technologies Pegasus J4User Manual Bottom ViEw Top View Air UY fm Promise Technologies Pegasus J User Manual Top of J4 Bottom of J4 air intake bottom front P top rear air air intake intake IHHHHHIHHHI Alp Flog nmi Air Flow oROMISE TECHNOLOGY INC right left side side bottom rear top front INSTALLATION AND SETUP This chapter contains the following topics e Unpacking the Pegasus J4 e Install Hard Disks on page 8 for DIY version only e Connecting the Power and Thunderbolt Cables on page 10 for all versions of J4 e Power on the Pegasus on page 12 e Shutting down the Pegasus on page 12 e Installing the Device Driver on page 13 e Installing the J4 Firmware Updater on page 13 UNPACKING THE PEGAsSus J4 Ihe Pegasus box contains the following items Pegasus J4 unit Quick Start Guide Product CD Power cord 1 5 m Promise Technologies Pegasus J4User Manual INSTALL HARD Disks The DIY version of the J4 requires installation of four storage disks and configuration of the RAID
27. ied the software belong wodated A list of Apple SLAs may be found here Hiioc hyve poole oom legalita You musi reant your Computer after the Updates ae staid Not Now install 3 items J Hide Details SOFTWARE INSTALLATION MACINTOSH To install the Updater software onto your computer 1 Insert the Product CD into the DVD drive The Welcome menu appears Click the Firmware Updater button The Install dialog box appears 2 3 4 Click the Install file button The password dialog box appears 5 Type your password in the field provided and click the OK button In a few moments the Install Succeeded menu appears 6 Click the Close button to quit the installer The installer adds an icon labeled Pegasus J4 FW Updater to the Applications folder See Using the J4 Firmware Updater on page 20 for instructions to use the Updater and a description of the software interface To launch the Pegasus J4 Firmware Updater open the Applications folder and double click on the Pegaus J4 FW Updater icon Important You must register your Pegasus unit to receive support Go to https support promise com userRegistration aspx 14 Promise Technologies Pegasus J4User Manual Launch J4 Firmware Updater application in Applications folder eos d P gt FAVORITES All My Files 2 AirDrop a Desktop promise TAN Applications ki Documents DEVICES Untitled zz Applications f B
28. in the Utilities folder ee es Select a disk volume or image Select one of the disks that you want in the set and then click RAID a 120 03 GB ATA INTEL S5 Click Add and type a name for the RAID set 5 120 03 ce TAN ss l 2 3 4 Choose a format from the Format pop up menu and then choose Striped RAID Set from the RAID Type pop up menu 5 Drag the disks you want to add to the set to the list on the right 6 Click the Options button to specify an optimal storage block size for the data stored Set the block size to match the size of data stored on the set For example a video processing application require fast throughput of large amount of data so a larger block size might be best 7 Click Create Important RAD conf RAID 0 sets and JBOD sets do not have any redundancy Therefore any data on a aele guration EEIT striped RAID set or JBOD set MUST be backed up on another storage system If any 4 n one disk in the set fails all data on all disks is lost First Aid Erase Partition PeF Restore ray 500 11 GB ST9500420A CREATE A CONCATENATED DISK SET Zl Server HD api rm T 500 11 GB ST9500420A T See gu Macintosh HD Format Mac OS Extended Journaled lt lt 29 A concatenated RAID set also called Just a Bunch of Disks or JBOD 120 03 GB ATA INTEL SS RAID Type Mirrored RAID Set 1 1 E RAID Set Estimated Size Zero KB l Open Disk Utility in the Utilities f
29. isks to create a mirrored RAID RAID 1 set This type of combined RAID configuration is known as RAID 10 because it combines the speed of RAID 0 with the redundancy of RAID 1 First create the smaller RAID 0 sets then create a RAID 1 set from the two RAID 0 sets Note that before the RAID 0 sets can be used to create the RAID 1 set they each must first be unmounted See the example below for instructions to set up a RAID 10 configuration using 4 identical hard disks Configuration Example Create a RAID 10 set Se Ee SS 15 Open Disk Utility in the Utilities folder Select one of the disks that you want in the set and then click RAID Click Add and type a name for the RAID set Choose a format from the Format pop up menu and then choose Striped RAID Set from the RAID Type pop up menu Drag two disks to the list on the right Click the Options button to specify an optimal storage block size for the data stored Set the block size to match the size of data stored on the set For example a video processing application require fast throughput of large amount of data so a larger block size might be best fg 8 Click Create Repeat steps 1 7 for the remaining two disks There should now be two striped RAID sets visible In order to create a striped RAID with these RAID 0 sets it is necessary to unmount the RAID sets 9 10 11 2 13 14 15 16 18 Select one of the striped RAID sets and click on
30. lease visit the Promise Knowledge Base website at http kb promise com and locate the product line or use the keyword search function Limited Warranty PROMISE Technology Inc PROMISE warrants that this product from the time of the delivery of the product to the original end user a all components for a period of two 2 years b will conform to PROMISE s specifications c will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable c is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product c accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a PROMISE or a PROMISE authorized service center Disclaimer of other warranties 27 This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above PROMISE DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any pu
31. nel Features Power Power Cooling exhaust vent Thunderbolt ports button receptacle x n lt Qui Co Ob Fok Ea GA OY dat i ATP W Power Button Press lightly to power on the J4 To shut down the device press and hold the power button for 5 seconds to initiate a controlled system shut down power off Power Receptacle Use only the power cord shipped with the device to connect the J4 power Insert one end of the power cord into the power receptacle and insert the other end into a suitable power source such as a wall outlet or a power strip Cooling Exhaust Vent The cooling vent on the back should be clear and unobstructed to allow proper airflow for disk and system cooling Note that the air intake vents should also be unobstructed These are located on the bottom of the device at the front and on both sides Thunderbolt Ports Use a Thunderbolt cable to connect the J4 to a Thunderbolt ready computer This connection completes the physical link to the J4 it is the path through which the SATA link is established Make sue the connector is oriented so that the Thunderbolt logo is facing down i e on the underside of the connector then insert the connector into the port pushing it strait in Make sure the connector is pushed in so that the connector housing touches the back panel of the J4 The J4 has two ports in order to allow the other port to be connected to a Thunderbolt display device or to be daisy c
32. older 120 03 GB ATA INTEL 55 To create a RAID set drag disks or partitions into the list below E To create more than one RAID set click the Add button Select one of the disks that you want in the set and then click RAID Z 120 03 GB ATA INTEL SS Click Add and type a name for the RAID set l Choose a format from the Format pop up menu Usually you ll choose the Mac OS Extended Journaled format Choose Concatenated Disk Set from the RAID Type pop up menu Drag the disks you want to add to the set to the list on the right Click Create Options Create eS oe 15 16 CREATE A MIRRORED RAID SET Protect your data against hardware failure with a mirrored RAID set also called RAID 1 It writes your data to two or more disks so that each disk in the set contains the same data as every other disk You cant create RAID set that contains partitions on your startup disk To create a RAID disk that contains partitions on that disk you must first start up your computer from another disk or the Mac OS X installation disc l Open Disk Utility in the Utilities folder 2 Select one of the disks that you want in the set and then click RAID 3 Click Add and type a name for the RAID set 4 Choose a format from the Format pop up menu and then choose Mirrored RAID Set from the RAID Type pop up menu 5 Drag the disks you want to add to the set to the list on the right 6 For each disk select it and then
33. olt symbol is facing down when connecting it to the J4 Important Make sure the Thunderbolt connector is lined up and oriented properly before inserting it into the Thunderbolt port When connecting to the J4 position the cable so the Thunderbolt symbol printed on the housing of the cable connector is on the bottom facing down before inserting it Step 3 Connect the other end of the Thunderbolt cable to a Thunderbolt equipped computer Be sure the connector is oriented properly for the system it is being attached to The Thunderbolt port on the computer might have a different orientation than on the J4 PowER ON THE PEGASUS 1 Follow the instructions Connecting the Power and Thunderbolt Cables on page 10 to connect the power cable 2 Once the Thunderbolt connection is established it will be detected automatically and the J4 will power on Check the LED indicators on the front to verify that the device is functioning properly It takes about 30 seconds for the device to fully boot up After booting the LEDs should behave as follows e The Status LED lights blue e The Thunderbolt link LEDs light blue for any connected port e The Disk Status LEDs light blue SHUTTING DOWN THE PEGASUS To shut down the Pegasus unit press and hold the power button for about 5 seconds until the System Status LED goes dark indicating the system is powered off 12 Promise Technologies Pegasus J4User Manual PR DM ESE m
34. rpose quality merchantability non infringement or otherwise PROMISE makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used PROMISE DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary the terms of this limited warranty Promise Technologies Pegasus J4User Manual PROMISE s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product PROMISE shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether
35. rrently using the J4 The J4 must be dismounted before the upgrade procedure can continue The upgrade process will take about 3 to 4 minutes Please type CONFIRM to verify that you want to start this update Confirm Firmware update complete Pegasus J4 J4 n FO elare are J dale Il wwe Se ee e Firmware Upda A Flashing completed Warning Please do nd operation is complete Controller Firmware Updat Progress Status Image Update completed Updgrade firmware successfully M a Click the lock to prevent further changes CHANGING A HARD DRIVE Follow the instructions below to change a hard disk Remove Drive 1 Make sure the J4 is powered off detach the power cable and remove any attached Thunderbolt cables 2 Turn the J4 upside down and place it on a clean dry table or similar flat stable surface Be careful not to scratch the housing J4 bottom view front iLi E LLG left side right side m HIHN rear eee 23 Promise Technologies Pegasus J4User Manual 3 Use a small Phillips screwdriver to remove the five screws that secure the top housing Note that the single screw at the bottom rear is longer than the four screws on the bottom sides Do not misplace the screws 4 Hold the loosened housing top in place and turn the J4 back to the normal position bottom facing down Place it on the table a lift the housing top so that it detaches completely from the J4
36. s so that the symbol is on the underside of the connector when it is lined up with the port Insert the connector into the port so the edge of the connector housing touches the rear panel facing of the J4 Connect the other end of the Thunderbolt cable to a computer equipped with a Thunderbolt port Note that the orientation of the Thunderbolt port on the computer might be different than that of the J4 Make sure the connector is lined up properly before pushing it into the port on the computer See Power and Thunderbolt connections on page 11 Connect power cable 10 Promise Technologies Pegasus J4User Manual Important The Pegasus J4 will power on automatically when the device power cord AND Thunderbolt cable are connected There is no need to touch the power button until you want to shut down the device See Shutting down the Pegasus on page 12 for instructions on how to tum off the Pegaus J4 Promise Technologies Pegasus J User Manual Power and Thunderbolt connections Computer Power Cable J4 Power Cable gE inderbolt Cable 11 Step 1 Attach the power cord to the power receptacle on the rear panel of the J4 Plug the other end into a suitable power source J Step 2 Connectone end ofthe Thunderbolt cable to either Thunderbolt port on the rear panel of the J4 Note that the Thunderbolt connector housing should be oriented so that the Thunderb
37. sections of the entire chunk of data to be read off the drive in parallel increasing bandwidth More disks in the array provides higher data transfer rates but with a greater risk of data loss Data stored on a RAID O device must be backed up on another system or the data will be lost permanently in the event of any disk failing in the RAID 0 array Storage space added to the array by each disk is limited to the size of the smallest disk so the installed disks should be the same size Stripe size is normally a multiple of the hard disk sector size A RAID 0 array is useful for non critical data that changes infrequently and is frequently backed up where redundancy is unnecessary or irrelevant and when excellent read write performance is desirable such as audio or video streaming or editing applications RAID 1 Creates an exact copy mirroring without parity or striping of a set of data on two Mirror or more disks Used when reliability is more important than storage capacity Can only be as big as the smallest member disk and can only use an even number of disks One disk can remain inactive as a backup and be used to rebuild the mirrored disk RAID 10 Mirror Stripe combines both of the RAID 1 and RAID 0 logical drive types RAID Mirror Stripe 10 can increase performance by reading and writing data in parallel or striping while protecting data by duplicating it or mirroring A RAID 10 configuration can be created in a single J4 unit wh
38. the Unmount button Repeat this for the other striped RAID set Select one of the unmounted striped RAID sets and click RAID Click Add and type a name for the combined RAID set Choose a format from the Format pop up menu and then choose Mirrored RAID Set from the RAID Type pop up menu Drag each of the striped RAID sets to the list on the right to add them to the combined RAID set For each disk select it and then choose RAID Slice from the RAID Type pop up menu To rebuild disks automatically when they re disconnected then reconnected click the Options button select RAID Mirror AutoRebuild and then click OK Click Create Promise Technologies Pegasus J4User Manual Create striped RAID sets ka n 5 500 11 GB ST9500420ASG First Aid ised Macintosh HD2 RAID Set Name RAIDO 5 500 11 GB ST9500420ASG ee Z Server HD Format Mac OS Extended Journaled 5 120 03 GB ATA INTEL SSDS RAID Type Striped RAID Set E RAID Set Size 239 38 GB E 120 03 GB ATA INTEL SSDS To delete a selected RAID set click Delete 3 120 03 GB ATA INTEL SSDS 120 03 GB ATA INTEL SSDS _ s 239 38 GB RAID0 1 Striped RAID Set amp Online 239 38 GB RAID0 0 119 69 GB RAID Slice disk5s2 a RAIDO 0 239 38 GB RAIDO 1 k U 119 69 GB RAID Slice disk4s2 amp RAIDO 1 a Disk Description Apple RAID Total Capacity 239 38 GB 239 379 939 328 Bytes zz Set Name RAID RAID Status
39. uctions on formatting the new drives 3 4 5 Hold the unsecured housing in place and turn the J4 upside down once more 6 7 2 With the drive in position push with your fingers on the edge opposite the drive contacts until the drive is firmly seated in the drive bay Replace drive anchor screw Gently push in HD place and anchor with screw top front mM mln ADF 1 IIIIIIIIIII IB EIB JUL I A AAA iii HD gt IHIHIIIIIIIIIIIHIIHHHI IHIHIIIIIIHIHHHHHHI HIIIHIHIHHIHHHHII PULL CO Pe IIIIIIIHHIHIHHIIII POURED EREEDED CUULE ELIE creer top to left side right side HD 3 TTS HAA nnn i TT TN ME Mn TEEPE EEE EERE EEE TEE IIHIIIIIIHHIHIIIIII HIIIIIIIITHIHHHII AAT i PLL top rear 24 Promise Technologies Pegasus J User Manual DAISY CHAINING MULTIPLE UNits Up to six Pegasus J4s can be connected or daisy chained together The number of devices in the daisy chain does not affect performance In addition not all devices need to be powered on for the Thunderbolt connection to operate So if the stack is connected to a display only the Mac and display need to be powered on to use the computer and display There is no need to unplug the existing Thunderbolt connections when the Pegasus J4 stack is not being used Pegasus J4 The daisy chained stack can connect to Thunderbolt rea
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