Home

HP 2000 2000-2319TU

1. 676785 001 Intel Pentium B970 2 30 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 677152 001 Intel Core i3 2370M 2 40 GHz processor 1333 MHz memory speed 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 680645 001 Intel Core i5 3210 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 682417 001 Intel Core i3 3110M 2 40 GHz processor 1600 MHz memory speed 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 685084 001 Optical drive cable includes cable bracket 685086 001 Fan heat sink assembly for use only with computer models equipped with an Intel processor includes replacement thermal materials 685089 001 Hard Drive Hardware Kit includes hard drive cable and bracket 685107 001 System board for use only with models without Windows 8 and with an Intel Core i5 or i3 processor includes replacement thermal materials 685107 501 System board for use only with models with Windows 8 Standard and with an Intel Core i5 or i3 processor includes replacement thermal materials 685107 601 System board for use only with models with Windows 8 Professional and with an Intel Core i5 or i3 processor includes replacement thermal materials 685112 001 Webcam microphone module VGA 685783 001 System board for use only in models without Windows 8 and with an Intel Pentium or Celeron pro
2. Category Description AMD models Intel models Product name Compaq CQ58 Notebook PC Vv HP 2000 Notebook PC v v Processors AMD processors A6 5200 2 0 GHz processor 1600 MHz memory speed quad core 25 W v A4 5000 1 5 GHz processor 1600 MHz memory speed dual core 15 W V C 70 1 33 GHz processor 1066 MHz memory speed dual core 9 W v C 60 1 33 GHz processor 1066 MHz memory speed dual core 9 W v E 300 1 3 GHz processor 1066 MHz memory speed dual core 18 W v E2 3000 1 75 GHz processor 1333 MHz memory speed dual core 18 W vV E2 2000 1 75 GHz processor 1333 MHz memory speed dual core 18 W v E2 1800 1 70 GHz processor 1333 MHz memory speed dual core 18 W v E1 2500 1 48 GHz processor 1066 MHz memory speed dual core 18 W V E1 1500 1 48 GHz processor 1066 MHz memory speed dual core 18 W v E1 1200 1 40 GHz processor 1066 MHz memory speed dual core 18 W v Intel Core i5 processors 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W vV 3210M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W V Intel Core i3 processors 3130M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W V 3120M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W vV 3110M 2 40 GHz processor 1600 MHz memory speed 3 0 MB L3 cache v dual core 35 W 2348M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W vV 2328M 2 20 GHz processor 3 0 MB L3 cache dual core 35 W V Intel Pentium pro
3. ccsccsscessesssesseeseessesssesseeees 34 Component replacement procedures sscsscessessscssecssessecsseeseeesscceessesseeeseecseceesesesseesseeseeeseesseeseesaeeeseeseesaes 36 Service tag and PCID lab l siccis sei deecwencatdh dcecestascccocescosteeeglecagedaesbcnsgeesasacueatseeseneestevedsuucsecs 36 S AVI E E CAG EEE E EE gies Gasbediiens Svaceeveuceestceueus wsscedateseuscesuentey E 36 PCID labe lireta araneses erae aeee aaaea Era a asde aee eap Da ea e eaea AER SERE 37 Computer febre eroro e reei aaas ean aeaee Ear E E aae E EE Eae eE E aaae EER 38 Feii E E EAE EE EE E A E 39 Display subcomponents bezel webcam panel eececesecececeseseseseseeeeesescsesesesceceeeseeeeeeeseeeeseees 40 WLAN OUI G oo25 522525520 Si aeaa arenaene araa roa raea aa aa a ack iach cc a a aea e oa aa aare a AR a Ee eS 48 afeanlolavagnloalt i aeae eE T E E E ENE E E E E EET E eee 51 FNC Ka ANEA A PPE E E EEE A E E AE E E EEE 53 TG Date ry AE E EE E E E E E oa E E E E E EE 55 Orokieta E aN a E eE EEE E E E A E T 56 SENA o Te 1AE EATE E E E E E E E EE E E E EEE E 58 TOD COWGM iaeaea anaa a aar Sect E raaa eaaa A welled 61 Power button DOGMA scaccsccc ested cecctcelsetiescndvedcecindeck dencenusa cadesdetaeasandess sccesedocdeedatennvieseuesereeeysoousdvecseanndess 65 TouchPad D tton DOAN seis casscececscsseesetecace aye coka chosen geitevcteseceghecodsesnsduceunea couatssdoscustacevseedsatesessabeecsis 67 SPEAK GPS ioc osi2s
4. Rubber computer feet 691221 001 The computer feet are adhesive backed rubber pads There are 4 rubber feet that attach to the base enclosure in the locations illustrated below 38 Chapter 4 Removal and replacement procedures ENWW Battery Description Spare part number 6 cell 55 Whr 2 55 Ah Li ion battery 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Lig Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Turn the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery Ey NOTE The battery release latch automatically returns to its original position 3 Pivot the battery 2 upward and remove it 3 from the computer of To insert the battery 1 Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay 2 Pivot the front edge of the battery down into the battery bay until it is seated The battery release latch will automatically lock into place ENWW Component replacement procedures
5. To remove a memory module Ef NOTE In Compag CQ58 models if only one DIMM is installed it must be installed in the bottom slot 1 Flip up the Mylar sheet protecting the memory module compartment 2 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up ENWW Component replacement procedures 51 3 Remove the memory module 2 by pulling it away from the slot at an angle Reverse this procedure to install a memory module 52 Chapter 4 Removal and replacement procedures ENWW Hard drive SY NOTE The hard drive spare part kit does not include the hard drive cable or bracket The hard drive cable and bracket are included in the Hard Drive Hardware Kit Description Spare part number 750 GB 5400 rpm 634250 001 640 GB 5400 rpm 669300 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 622643 001 Hard Drive Hardware Kit includes hard drive cable and bracket 685089 001 Before removing the hard drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Ba
6. 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 48 e Hard drive see Hard drive on page 53 e Keyboard see Keyboard on page 58 e Top cover see Top cover on page 61 To remove the power connector cable 1 Position the computer upright with the right side toward you 2 Disconnect the power connector cable 1 from the system board 3 Release the power connector cable from the clips 2 built into the base enclosure ENWW Component replacement procedures 73 4 Remove the power connector cable 3 Reverse this procedure to install the power connector cable 74 Chapter 4 Removal and replacement procedures ENWW Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents If you only need to remove the display bezel webcam microphone module or display panel you do not need to remove the entire display assembly from the computer See Display subc
7. Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the following components e WLAN module see WLAN module on page 48 e Hard drive see Hard drive on page 53 e Keyboard see Keyboard on page 58 e Top cover see Top cover on page 61 e Speakers see Speakers on page 69 e USB board see USB board on page 71 e Power connector cable see Power connector cable on page 73 e Display assembly see Display assembly on page 75 6 Disconnect the display cable from the system board see Display assembly on page 75 ENWW Component replacement procedures 85 NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory module see Memory module on page 51 e RTC battery see RTC battery on page 55 e Fan heat sink assembly see Fan heat sink assembly on page 90 e Processor Intel only see Processor on page 96 Ef NOTE AMD proce
8. an AMD A6 5200 processor e For use in models without Windows 8 730573 001 e For use in models with Windows 8 Standard 730573 501 System board for use only with computer models equipped with an AMD A4 5000 processor e For use in models without Windows 8 730574 001 e For use in models with Windows 8 Standard 730574 501 System board for use only with computer models equipped with an AMD E300 processor e For use in models without Windows 8 688279 001 e For use in models with Windows 8 Standard 688279 501 System board for use only with computer models equipped with an AMD C 70 processor e For use in models without Windows 8 713023 001 e For use in models with Windows 8 Standard 713023 501 System board for use only with computer models equipped with an AMD C 60 processor e For use in models without Windows 8 693564 001 e For use in models with Windows 8 Standard 693564 501 System board for use only with computer models equipped with an AMD E2 3000 processor e For usein models without Windows 8 726892 001 e For use in models with Windows 8 Standard 726892 501 System board for use only with computer models equipped with an AMD E2 2000 processor e For use in models without Windows 8 715891 001 e For use in models with Windows 8 Standard 715891 501 System board for use only with computer models equipped with an AMD E2 1800 processor e For use in models without Windows 8 688277 001 e For usein models with Windows 8 Standard 688277 501 Sys
9. button board includes bracket and cables 689688 001 Before removing the TouchPad button board follow these steps 1 w N gt Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 48 e Hard drive see Hard drive on page 53 e Keyboard see Keyboard on page 58 e Top cover see Top cover on page 61 To remove the TouchPad button board A a gt Turn the top cover upside down with the front toward you Remove the two Phillips PM2 0 3 0 screws 1 that secure the TouchPad button board and bracket to the top cover Remove the bracket 2 Release the ZIF connector to the TouchPad board cable 3 and then disconnect the cable from the TouchPad board The TouchPad board is attached to the top cover and cannot be removed Component replacement procedures 67 5 Remove the TouchPad button board cable 4 from the opening in the top cover and then remove the TouchPad button board 5 Reverse this procedure to in
10. on page 112 If you want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery media or HP Recovery partition select models only For more information see Recovering using HP Recovery Manager on page 112 If you have replaced the hard drive you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive For more information see Recovering using HP Recovery Manager on page 112 If you wish to remove the recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition on page 113 110 Chapter 7 Backing up restoring and recovering ENWW Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you eb 1 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system We at the factory ef NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for instructions on reinstalling traditional applications From the Start screen type h and then select Help and Support Eyf N
11. only to computer models equipped with an Intel processor AMD processors come soldered to the system board and cannot be removed or replaced Description Spare part number Intel Core i5 processors 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 711903 001 3210M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 680645 001 Intel Core i3 processors 3130M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 713163 001 3120M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 700627 001 3110M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W 682417 001 2370M 2 40 GHz processor 3 0 MB L3 cache dual core 35 W 677152 001 2350M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W 653340 001 2348M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W 713165 001 2328M 2 20 GHz processor 3 0 MB L3 cache dual core 35 W 693542 001 Intel Pentium processors 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W 713164 001 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 700628 001 B980 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 692428 001 B970 2 30 GHz processor 2 0 MB L3 cache dual core 35 W 676785 001 B960 2 20 GHz processor 2 0 MB L3 cache dual core 35 W 664662 001 B950 2 10 GHz processor 2 0 MB L3 cache dual core 35 W 653338 001 Intel Celeron processors 1000M 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 713162 001 B830 1 8 GHz
12. or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice ENWW Table of contents DPR CEOS CR MEE NEN isi horses cs cca ccs A cpa senego seme bed ee eacudeaciecucea pupa sesuennoxbotuaemaunauccecueesoassoens 1 2 EXCSr AU component TA CIEITICA TION as beiecicec ccs ceca ccacnas a E E E 5 RIGME IGG E E tel sch sted al sabiadeunetottacuceanuie couesecuaees sageteeceves axaeeuuansecevuckosuecsavauesuedeayesvaraseaseedacy 5 MOTE SIDS ves cocecctuticecdessdestassactescdavesetacan dec de2eth ccussdeds cash satecexcosibeGotedse O E EET OAR 6 FROME nE A AEE E EE A EE EE 7 LD DI le eee et ERS E E E EE A E EAA E A eee E E A 8 Lo o E EE E E E E E TT A E EE TEE EEE TE E A E 9 aE PAG E E E TE E ETA E E E A N 9 DTIC ie ee EE E TE E EE ET ARTE EA E E EE EE OE ETEN EET E PEEN 10 BUG ONS eeen erranera E aa e O A e E O a evens 11 YS AEE ERA PREE E E E E E AAT 12 2105 i O1 g p RE e eeoa eea A E A seeshevaes tivsdeebeosuelduaceaveversageunsevexsstugevests 13 3 liusiroted parts cataloga aoe Eaa 15 Computer major COMPONMEMNUS sesccscccescedsccevscd cack csvescecedcesvectedevevesteateteecectescuseteneevesdedeceesecdessevesta sebisvaudexestesesesiats 15 Display assembly subcomponents ccsscssesscssscssccsecssecseessceseessecssecseceeeeseecsesseeeseesaeseesaeess
13. processor 2 0 MB L3 cache dual core 35 W 699547 001 B820 1 7 GHz processor 2 0 MB L3 cache dual core 35 W 690537 001 Before removing the processor follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer Chapter 4 Removal and replacement procedures ENWW 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components e WLAN module see WLAN module on page 48 e Hard drive see Hard drive on page 53 e Keyboard see Keyboard on page 58 e Top cover see Top cover on page 61 e Speakers see Speakers on page 69 e USB board see USB board on page 71 e Power connector cable see Power connector cable on page 73 e Display assembly see Display assembly on page 75 e System board see System board on page 84 e Fan heat sink assembly see Fan heat sink assembly on page 90 To remove the processor 1 Use a flat bladed screw driver 1 to turn the processor locking screw one half turn counterclockwise 2 until you hear a click ENWW Component replacement procedures 97 2 Lift the processor 3 straight up and the
14. so E ieldzcgs sass E E jie ede cucsSdeadinn gh E E E E E E pace sdoehemaudeees 69 WS Bi DOOM Ae E A E E vecadavse loves saad sivedeusats iseesesez bbc sense cosdondyi cebesdedancuseas E 71 Power connector CADIS oc c c 5c 5ceseedescseceatoecsastusseazesesscuseeedesevsaesacestesdsoeuesesusacos dsecedeescavassenteesossnessessse 73 Display aSSemmDly eae E E gets citeaccuvidedatiadecedexeassylaneetsussccences sesvacesneiveededtavancauley 75 SWStGI DOAN o PAu MaA E AE E sev chek each hee coats ae aed E ease ie Sees 84 Optical drive Cables 6 655 3 ccesscs E E adbesekaseevasecesscauvesseecksoaesasdensseusestasesdastestene cdasssniiies 88 Fan heat Sink assembly 2 cscesclevsciecessadasescdeescccsssescaedncesocavesseubasgeunh asuvsesageonadeavscnacess wenveiseseioeceon ones 90 PrOCESSOT wvisciveveceecsecesvess ctevennsvedysaeesevicvensieeGecndusaeccseuevsccedsdeseesy sndevbesestsnedecesnud unisedsnsvensdanvcuveabindueeesies 96 5 Using Setup Utility BIOS and System Diagnostics sssssccccsccccsscsssssssssssesesccccceeccccccsssssssssssssssceseeees 99 Starting Setup Utility BIOS usinis neira eaan iaa n ENNAN 99 Updating th BIOS s scsiinosscic nients eaaa e E a araea reae Seii teara S aea Ean EK EAS 99 Determining the BIOS version s ccsccsscsssessessesssessecseesssesseessecsesssssssesseeseesseeseseseeesseseesseeseseseessees 99 Downloading a BIOS Update c ccssesscessecsscseesseesseesecsasesseesseessecseeeseeene
15. the module cable from the module 44 Chapter4 Removal and replacement procedures ENWW c Remove the webcam microphone module The module is attached to the display enclosure with double sided tape ENWW Component replacement procedures 45 8 To remove the display panel a Remove the four Phillips PM2 0x3 0 screws 1 that secure the display hinges to the display panel and then tilt the display panel down 2 until it rests on the computer b Release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect the display panel cable 2 from the display panel 46 Chapter4 Removal and replacement procedures ENWW c Release the webcam microphone module cable that is secured to the back of the display panel with adhesive material and then remove the display panel 3 Reverse this procedure to reassemble and install the display bezel webcam microphone module and display panel ENWW Component replacement procedures 47 48 WLAN module Description Spare part number Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Ralink WLAN Ralink Ripple3 RT5390F_802 11 b g n 1x1 PCle HMC 670691 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Ralink RT3290LE 802 11bgn 1x1 Wi
16. v Altec Lansing speakers V vV Supports Microsoft Premium requirements v v HP TrueVision HD webcam fixed no tilt with activity LED 1280x720 by 30 V V frames per second Ethernet Integrated 10 100 network interface card NIC V v Wireless Integrated wireless local area network WLAN options by way of V vV wireless module One or two WLAN antennas built into display assembly V V Support for the following WLAN formats V v e Atheros AR9485 802 11b g n 1x1 WiFi Adapter e Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter External media HP Multi Format Digital Media Reader V v card Ports 3 pin AC power V v Audio in microphone V v Audio out headphone V v 4 Category Description HDMI version 1 4 supporting 1920 1200 60Hz AMD models Intel models RJ 45 Ethernet includes link and activity lights USB 2 0 3 ports VGA Dsub 15 pin supporting 2048x1536 external resolution 75 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video VGA Dsub 15 pin supporting 2048x1536 external resolution 60 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video a ayaysds Keyboard pointing devices Full size textured pocket keyboard TouchPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Power requirements Taps enabled by default AC adapter 65 W RC V HP Smar
17. 0019 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690020 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690537 001 Intel Celeron B820 1 7 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 691221 001 Rubber computer feet includes computer feet and display rubber 691415 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 692428 001 Intel Pentium B980 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 693542 001 Intel Core i3 2328M 2 20 GHz processor 3 0 MB L3 cache dual core 35 W 693564 001 System board for use only with models without Windows 8 and with an AMD C 60 processor includes replacement thermal materials 693564 501 System board for use only with models with Windows 8 Standard and an AMD C 60 processor includes replacement thermal materials 693710 001 65 W Smart AC adapter for use in India and China 693711 001 65 W Smart AC adapter for use in all countries and regions except for India and China 698694 001 Keyboard for use in the United States includes keyboard cable 698694 031 Keyboard for use in the United Kingdom includes keyboard cable 698694 041 Keyboard for use in Germany includes keyboard cable ENWW Sequential part number listing 27 Spare part number Description 698694 051 Keyboard for use in France includes keyboard cable 698694 06
18. 1 HP 2000 Notebook PC 7 Compaq CQ58 Notebook PC Maintenance and Service Guide Copyright 2013 Hewlett Packard Development Company L P AMD and Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel Celeron Core and Pentium are trademarks of Intel Corporation in the U S and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition May 2013 Document Part Number 721484 001 Safety warning notice ENWW A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs
19. 1 Keyboard for use in Italy includes keyboard cable 698694 071 Keyboard for use in Spain includes keyboard cable 698694 131 Keyboard for use in Portugal includes keyboard cable 698694 141 Keyboard for use in Turkey includes keyboard cable 698694 151 Keyboard for use in Greece includes keyboard cable 698694 171 Keyboard for use in Saudi Arabia includes keyboard cable 698694 211 Keyboard for use in Hungary includes keyboard cable 698694 251 Keyboard for use in Russia includes keyboard cable 698694 261 Keyboard for use in Bulgaria includes keyboard cable 698694 271 Keyboard for use in Romania includes keyboard cable 698694 281 Keyboard for use in Thailand includes keyboard cable 698694 291 Keyboard for use in Japan includes keyboard cable 698694 A41 Keyboard for use in Belgium includes keyboard cable 698694 AB1 Keyboard for use in Tawian includes keyboard cable 698694 AD1 Keyboard for use in South Korea includes keyboard cable 698694 B31 Keyboard for use internationally includes keyboard cable 698694 BA1 Keyboard for use in Slovenia includes keyboard cable 698694 BB1 Keyboard for use in Israel includes keyboard cable 698694 BG1 Keyboard for use in Switzerland includes keyboard cable 698694 DB1 Keyboard for use in French Canada includes keyboard cable 698694 DH1 Keyboard for use in the Netherlands includes keyboard cable 698694 FL1 Keyboard for use in the Czech Republic and Slovakia includes keyb
20. 111 Recovering using HP Recovery Manager ssccssccsssceseeesseceseceseeesseeeseessseceseesenseeeseeeseeseneeeseeeeas 112 What you need to KNOW ccsccscsssesssessessesssesceesseseecssecsesssecsesseeseesseesssessesseseneeseeasess 112 Using the HP Recovery partition to recover select models Only cceseeseeseeseeeees 112 Using HP Recovery Media to recover csscescessessssssesssessecsscesseeseeseeseseeeseneeseeeseeees 113 Changing the computer boot order ccsscsssesssesscessesscesseseesceeseeseeessesseeeseeseeeasess 113 Removing the HP Recovery partition cscsscsssesscsssesssessesssesesessesseesseesaesseeseesessseesseeseesaeeses 113 8 Power cord Set requirement scicsssssscsssscescssccscsssssssssscsascsvsssvessveesssessseosss sccsssasvssesswesssecsaseasssssessssascsssevesosencess 115 Requirements for all COUNUIICS ccc csccsscsncastsecvecssssuconcoudvccssdecseuseucucevecscuscescsncesssvcsvecdeesessseacevcsucesesusondeusvevecssuvees 115 Requirements for specific countries and regions cccsscessesssessessseseesscessccseessesseessesseeseesseeeseeeseeseesssesseeses 116 ROC WOUND EERE EEEE E E E AEE E E pasusbubey E EA E E 119 BALLON AAEE T A E A A E E E R S T A EE EEE A SA 119 DISDIAY AAE E E E EEEE EEE EE E EE E E E E 119 WN E EE E E EE EEE E E E A E E T A E E E E E E E E E E A 125 ENWW vii viii ENWW 1 ENWW Product description
21. 39 Display subcomponents bezel webcam panel This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer You can remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer To remove the remaining display subcomponents including the hinge covers hinges cable antennas and enclosure you must remove the entire display assembly from the computer See Display assembly on page 75 for more information about removing the display assembly in its entirety Description Spare part number Display bezel for use on HP models includes Mylar screw covers 689675 001 Display bezel for use on Compaq models includes Mylar screw covers 689676 001 Raw display panel 39 6 cm 15 6 inch HD LED BrightView 689690 001 HP webcam microphone module HD 703461 001 HP VGA webcam microphone module 685112 001 Before removing the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
22. 689686 001 4 Top cover includes TouchPad For use with Compaq models 689696 001 For use with blue HP models 689694 001 For use with black HP models 689695 001 5 Speakers includes left and right speakers and cable 689693 001 6 TouchPad button board includes bracket and cables 689688 001 7 Fan heat sink assembly includes replacement thermal materials For use only with computer models equipped with an AMD processor 688281 001 For use only with computer models equipped with an Intel processor 685086 001 Hard Drive Hardware Kit includes 685089 001 8a Hard drive cable 8b Hard drive bracket Plastics Kit includes 689689 001 9a Hard drive compartment cover includes one captive screw secured by a C clip 9b Memory module wireless module compartment cover includes one captive screw secured by a C clip NOTE See Plastics kit on page 23 for more plastics kit spare part information 10 Optical drive cable includes cable bracket 685084 001 11 USB board includes cable 689687 001 12 System board includes replacement thermal materials For use only with models with an AMD A6 5200 processor e Models without Windows 8 730573 001 e Models with Windows 8 Standard 730573 501 For use only with models with an AMD A4 5000 processor e Models without Windows 8 730574 001 e Models with Windows 8 Standard 730574 501 For use only with models with an AMD E300 processor e Models without Wind
23. 7 i5 i3 processors Intel HD Graphics on models with Intel Pentium or Celeron processor supports DirectX 11 HDMI HD decode DX11 not supported on Intel HR UMA Panel 39 6 cm 15 6 inch HD LED SVA BrightView 1366768 display typical v brightness 200 nits LVDS support Memory 2 customer accessible upgradable memory module slots V Supports dual channel memory V Supports up to 8192 GB of system RAM V DDR3 1600 MHz DDR3 1333 MHz DDR3 1600 MHz downgraded to DDR3 1333 MHz v a a E E DDR3 1066 MHz DDR3 1600 MHz downgraded to DDR3 1066 MHz v Chapter 1 Product description ENWW ENWW Category Description AMD models Intel models Supports the following configurations V v e 6144 MB total system memory 4096 1 20481 not supported on a 32 bit operating system e 4096 MB total system memory 4096 1 or 2048 2 e 2048 MB total system memory 2048 1 Hard drives Supports 6 35 cm 2 5 in hard drives in 9 5 mm 37 in and 7 0 mm V v 28 in thicknesses Customer accessible v v Serial ATA v v Supports the following hard drives v v e 750 GB 5400 rpm 9 5 mm e 640 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm or 7 0 mm e 320 GB 5400 rpm 9 5 mm or 7 0 mm Optical drive Fixed V vV Serial ATA v v 12 7 mm tray load Vv v DVD RW and CD RW Super Multi Double Layer Combo Drive V v Audio video Single digital microphone v vV HD audio v
24. AN module see WLAN module on page 48 Hard drive see Hard drive on page 53 Keyboard see Keyboard on page 58 Top cover see Top cover on page 61 Speakers see Speakers on page 69 USB board see USB board on page 71 Power connector cable see Power connector cable on page 73 Display assembly see Display assembly on page 75 System board see System board on page 84 Remove the optical drive cable 1 Remove the Phillips PM2 0 3 0 screw 1 that secures the optical drive cable and cable bracket to the base enclosure 2 Remove the cable bracket 2 and cable 3 Chapter 4 Removal and replacement procedures ENWW 3 Release the optical drive cable from the clips 4 built into the base enclosure Reverse this procedure to install the optical drive cable ENWW Component replacement procedures 89 Fan heat sink assembly Ey NOTE The fan heat sink assembly spare part kit includes replacement thermal materials Description Spare part number Fan heat sink assembly for use only with computer models equipped with an AMD processor 688281 001 Fan heat sink assembly for use only with computer models equipped with an Intel processor and a 685086 001 graphics subsystem with UMA video memory E NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is control
25. Fi and Bluetooth 4 0 Combo Adapter 690020 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 691415 001 Realtek RTL8188EE 802 11bgn Wi Fi Adapter 709848 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 Chapter 4 Removal and replacement procedures ENWW To remove the WLAN module 1 Loosen the memory module wireless module compartment cover screw 1 and then lift up on the tab 2 and remove the cover 3 The memory module wireless module compartment cover is available in the Plastics Kit For more information about the Plastics Kit see Plastics kit on page 23 of DS 2 Disconnect the WLAN antenna cables 1 from the termi
26. Indonesia 3 pin black 1 83 m 593553 001 6 cell 47 Whr 2 20 Ah Li ion battery 593554 001 6 cell 55 Whr 2 55 Ah Li ion battery 622643 001 320 GB 5400 rpm SATA hard drive does not include hard drive cable or bracket 634250 001 750 GB 5400 rpm SATA hard drive does not include hard drive cable or bracket 641369 001 4 GB memory module PC3 12800 1600 MHz 651046 001 Thermal pad for use with all models 652972 001 2 GB memory module PC3 12800 1600 MHz 653338 001 Intel Pentium B950 2 10 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 653340 001 Intel Core i3 2350M 2 30 GHz processor 1333 MHz memory speed 3 0 MB L3 cache dual core 35 W includes replacement thermal materials 655795 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 657325 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 664662 001 Intel Pentium B960 2 20 GHz processor 2 0 MB L3 cache dual core 35 W includes replacement thermal materials 669299 001 500 GB 5400 rpm SATA hard drive does not include hard drive cable or bracket 669300 001 640 GB 5400 rpm SATA hard drive does not include hard drive cable or bracket 670691 001 Ralink WLAN Ralink Ripple3 RT5390F_802 11 b g n 1x1 PCle HMC 675794 001 Atheros AR9485 802 11b g n 1x1 WiFi Adapter ENWW Sequential part number listing 25 Spare part number Description
27. Models with Windows 8 Professional 685107 601 For use only with models with an Intel Pentium or Celeron processor e Models without Windows 8 685783 001 e Models with Windows 8 Standard 685783 501 e Models with Windows 8 Professional 685783 601 13 Power connector cable 689678 001 14 RTC battery 449137 001 Computer major components 17 18 Item Component Spare part number 15 Processor includes replacement thermal materials NOTE Only valid on models with Intel processors On AMD models the processor comes with the system board and cannot be removed Intel Core i5 processors 3 0 MB L3 cache dual core 35 W 3230M 2 60 GHz processor 711903 001 e 3210M 2 50 GHz processor 680645 001 Intel Core i3 processors 3 0 MB L3 cache dual core 35 W e 3130M 2 60 GHz processor 713163 001 e 3120M 2 50 GHz processor 700627 001 e 3110M 2 40 GHz processor 682417 001 e 2370M 2 40 GHz processor 677152 001 e 2350M 2 30 GHz processor 653340 001 e 2348M 2 30 GHz processor 713165 001 e 2328M 2 20 GHz processor 693542 001 Intel Pentium processors 2 0 MB L3 cache dual core 35 W e 2030M 2 50 GHz processor 713164 001 e 2020M 2 40 GHz processor 700628 001 e B980 2 40 GHz processor 692428 001 e B970 2 30 GHz processor 676785 001 e B960 2 20 GHz processor 664662 001 B950 2 10 GHz processor 653338 001 Intel Celeron processors 2 0 MB L3 cache dual core 35 W
28. Multi Double Layer Combo Drive includes rear 689685 001 optical drive bracket but does not include optical drive cable or cable bracket NOTE The optical drive cable and cable bracket are included in the optical drive cable kit spare part number 685084 001 ENWW Computer major components 19 Display assembly subcomponents Item Component Spare part number 1 Display bezel For use with Compaq models 689676 001 For use with HP models 689675 001 2 Webcam microphone module VGA 685112 001 HD 703461 001 20 Chapter 3 Illustrated parts catalog ENWW ENWW Item Component Spare part number 3 Raw display panel 39 6 cm 15 6 inch HD LED BrightView 689690 001 4a Top hinge covers 4b Side hinge covers 5 Hinges include hinges and left and right hinge covers 689679 001 6 Display cable includes display panel cable and webcam microphone cable 689677 001 7 Antennas includes wireless antenna cables and transceivers 689670 001 8 Display enclosure For use with Compaq models 689673 001 For use with black HP models 689672 001 For use with blue HP models 689671 001 Display assembly subcomponents 21 Mass storage devices Item Component Spare part number 1 Hard drive 2 5 in SATA does not include hard drive cable or bracket NOTE The hard drive cable and bracket are included in the Hard Drive Hardware Kit spare part number 685089 001 750 GB 5400 rp
29. OTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type h and then select Help and Support To start Refresh 1 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms 2 Click Settings 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Refresh your PC without affecting your files select Get started and then follow the on screen instructions Remove everything and reinstall Windows ENWW Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows 4 7 IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 2 3 Press f11 while the computer boots or Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and then follow
30. Remove the four Phillips PM2 0 3 0 screws 1 that secure the display hinges to the display panel 82 Chapter4 Removal and replacement procedures ENWW d Remove the display hinges 2 5 To remove the wireless antenna cables and transceivers a Release the wireless antenna transceivers 1 from the display enclosure The wireless antenna transceivers are attached to the display enclosure with double sided tape b Release the wireless antenna cables from the clips 2 built into the display enclosure c Remove the wireless antenna cables and transceivers 3 y NOTE Models may have either one or two antennas and transceivers installed 6 If replacing the display enclosure be sure that the other subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly ENWW Component replacement procedures 83 84 System board Ey NOTE On models with Intel processors you can remove the processor from the system board The processor is included with the system board in AMD models and cannot be removed Ey NOTE The system board spare part kit includes replacement thermal materials including a thermal pad Description Spare part number System board for use only with computer models equipped with
31. and system board spare part kits SYNOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor ENWW Component replacement procedures 93 e Thermal paste is used on the processor 1 and the heat sink section 2 that services it y NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory e Thermal paste is used on the processor 1 and the heat sink section 2 that services it e Thermal paste is used on the graphics subsystem chip 3 and the heat sink section 4 that services it NOTE The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory 94 Chapter4 Removal and replacement procedures ENWW e Thermal paste is used on the processor 1 and the heat sink section 2 that services it Reverse this procedure to reassemble and install the fan heat sink assembly ENWW Component replacement procedures 95 Processor 96 ef NOTE The processor spare part kit includes replacement thermal materials Ey NOTE On models with Intel processors you can remove the processor from the system board The processor is included with the system board in AMD models and cannot be removed Ey NOTE This section applies
32. arly and automatically back up files from libraries desktop contacts and favorites If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin or if files become corrupted you can restore the files that you backed up using File History Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager Ef NOTE File History is not enabled by default so you must turn it on For more information and steps for enabling Windows File History see Help and Support From the Start screen type h and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive e Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be requi
33. ation provide the computer serial number and model description provided on the service tag Q Serial 20000000 MEINAR NENTEN Product XXOCKCKX 0 OED EO Warranty ly lyOy Model 200000 Product name 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e Part number Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter 4 Removal and replacement procedures ENWW PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models PCID 300000000000000000000000000KKX MOROOOIAOINIUIMIANO 1011N01 N10UNOIMO U0 0 OONOMINONI NI Non Windows 8 models PCID 30000000 PT ENWW Component replacement procedures 37 Computer feet Description Spare part number
34. ational speed 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details ENWW Hard drive specifications 105 106 Chapter 6 Specifications ENWW 7 Backing up restoring and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to These tools will help you return your computer to a proper working state or even back to the original factory state all with simple steps This chapter provides information about the following processes e Creating recovery media and backups Restoring and recovering your system Eyf NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support From the Start screen type h and then select Help and Support ENWW 107 Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup 1 After you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced HP Rec
35. boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V ENWW Preliminary replacement requirements 35 Component replacement procedures This chapter provides removal and replacement procedures Make special note of each screw s size and location during removal and replacement Service tag and PCID label Service tag 36 When ordering parts or requesting inform
36. cessor includes replacement thermal materials 685783 501 System board for use only in models with Windows 8 Standard and with an Intel Pentium or Celeron processor includes replacement thermal materials 685783 601 System board for use only in models with Windows 8 Professional and with an Intel Pentium or Celeron processor includes replacement thermal materials 688277 001 System board for use only with models without Windows 8 and with an AMD E2 1800 processor includes replacement thermal materials 688277 501 System board for use only with models with Windows 8 Standard and an AMD E2 1800 processor includes replacement thermal materials 688278 001 System board for use only with models without Windows 8 and with an AMD E1 1200 processor includes replacement thermal materials 688278 501 System board for use only with models with Windows 8 Standard and with an AMD E1 1200 processor includes replacement thermal materials 688279 001 System board for use only with models without Windows 8 and with an AMD E300 processor includes replacement thermal materials 688279 501 System board for use only with models with Windows 8 Standard and an AMD E300 processor includes replacement thermal materials 688281 001 Fan heat sink assembly for use only with models with an AMD processor includes replacement thermal materials 689670 001 Antennas includes wireless antenna cables and transceivers 689671 001 Display enclosure for use with blue HP mo
37. cessors 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W V 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W vV 2 Category Description AMD models B980 2 40 GHz processor 2 0 MB L3 cache dual core 35 W Intel models B970 2 30 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W B960 2 20 GHz processor 2 0 MB L3 cache dual core 35 W Intel Celeron processor 1000M 1 8 GHz processor 2 0 MB L3 cache dual core 35 W B830 1 8 GHz processor 2 0 MB L3 cache dual core 35 W Chipset B820 1 7 GHz processor 1333 MHz memory speed 2 0 MB L3 cache dual core 35 W AMD A68M fusion controller hub FCH E1 1500 E2 2000 E2 1800 Vv processors Integrated SOC FCH E1 2500 E2 3000 A6 5200 A4 5000 processors Intel HM75 Express Chipset Core i5 i3 processors only Intel HM70 Express Chipset Pentium Celeron processors only Graphics UMA graphics AMD Radeon HD 8400 Graphics on models with AMD A6 5200 processor Vv supports DirectX 11 AMD Radeon HD 8330 Graphics on models with AMD A4 5000 processor Vv supports DirectX 11 AMD Radeon HD 7340 Graphics on models with AMD E2 1800 processor V supports DirectX 11 AMD Radeon HD 7310 Graphics on models with AMD E1 1200 processor V supports DirectX 11 Intel HD Graphics 4000 on models with Intel Core i7 i5 i3 processors Intel HD Graphics 3000 on models with Intel Core i
38. cription Spare part number USB board includes cable 689687 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 48 e Hard drive see Hard drive on page 53 e Keyboard see Keyboard on page 58 e Top cover see Top cover on page 61 To remove the USB board 1 Position the computer upright with the right side toward you 2 Release the ZIF connector 1 that secures the USB board cable to the system board and then disconnect the USB board cable 3 Remove the Phillips PM2 5 5 0 screw 2 that secures the USB board to the base enclosure ENWW Component replacement procedures 71 4 Remove the USB board 3 Reverse this procedure to install the USB board 72 Chapter4 Removal and replacement procedures ENWW Power connector cable Description Spare part number Power connector cable 689678 001 Before removing the power connector cable follow these steps
39. cure the backlight cover to the display panel 12 Lift the top edge of the backlight cover 2 and swing it outward Wi 13 Remove the backlight cover 14 Turn the display panel right side up 122 Chapter9 Recycling ENWW 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Turn the display panel upside down 17 Remove the backlight frame from the display panel A WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 18 Remove the backlight from the backlight frame ENWW Display 123 19 Disconnect the display cable 1 from the LCD panel 20 Remove the screws 2 that secure the LCD panel to the display rear panel 21 Release the LCD panel 3 from the display rear panel 22 Release the tape 4 that secures the LCD panel to the display rear panel 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 124 Chapter9 Recycling ENWW Index A AC adapter spare part number 27 AC adapter light identifying 5 action keys identifying 12 antennas illustrated 21 removing 83 spare part number 26 audio product description 3 audio in microphone jack identifying 6 audio out headphone jack identifying 6 B back up personal files 108 base enclosure illustrated 19 spare part number 27 battery illustrated 19 removing 39 spare
40. dels 689672 001 Display enclosure for use with black HP models 689673 001 Display enclosure for use with Compaq models 26 Chapter 3 Illustrated parts catalog ENWW Spare part number Description 689674 001 Base enclosure for use in models without Windows 8 689675 001 Display bezel for use with HP models 689676 001 Display bezel for use with Compaq models 689677 001 Display cable includes display panel cable and webcam microphone cable 689678 001 Power connector cable 689679 001 Hinges includes hinges and left and right hinge covers 689685 001 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive includes rear optical drive bracket but does not include optical drive cable or cable bracket 689686 001 Power button board includes cable 689687 001 USB board includes cable 689688 001 TouchPad button board includes bracket and cables 689689 001 Plastics Kit includes hard drive compartment cover memory module wireless module compartment cover and captive screws secured by C clips 689690 001 39 6 cm 15 6 inch HD LED BrightView display panel 689691 001 Screw Kit 689693 001 Speakers includes left and right speakers and cable 689694 001 Top cover for use with blue HP models includes TouchPad 689695 001 Top cover for use with black HP models includes TouchPad 689696 001 Top cover for use with Compaq models includes TouchPad 69
41. dentification ENWW Buttons Component Description l Power button e When the computer is off press the button to turn on the computer e When the computer is in the Sleep state press the button briefly to exit Sleep e When the computer is in Hibernation press the button down briefly to exit Hibernation If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer CAUTION Pressing and holding down the power button will result in the loss of unsaved information In Windows 8 1 Fromthe Start screen type power options 2 Click Settings and then select Power Options from the options displayed ENWW Top 11 Keys Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Displays system information when pressed in combination with the esc key 3 al aE Windows 8 logo key Windows 8 Returns you to the Start screen from an open app or i the Desktop NOTE Pressing the Windows logo key again will return you to the previous screen 4 Action keys Execute frequently used system functions 5 Windows 8 applications key Windows 8 Displays options for a selected object 12 Chapter 2 External component identification ENWW Bottom 0O Component Description 1 Battery bay Holds the batt
42. description 2 removing 51 spare part number 25 memory module compartment identifying 14 memory module wireless module compartment cover illustrated 23 removing 49 spare part number 27 microphone product description 3 minimized image creating 112 minimized image recovery 112 modelname 1 Mylar screw covers spare part number 27 N network jack identifying 6 0 operatingsystem 4 optical drive identifying 5 illustrated 19 22 precautions 32 product description 3 removing 56 Spare partnumber 27 optical drive cable illustrated 16 22 removing 88 Spare partnumber 26 optical drive cable bracket removing 88 spare partnumber 26 optical drive eject button identifying 5 optical drive light identifying 5 optical drive rear bracket removing 56 Spare partnumber 27 original system recovery 112 P packaging guidelines 34 PCID label 37 plastic parts service considerations 31 Plastics Kit spare part number 27 plastics Kit illustrated 16 plastics kit illustrated 23 pointing device 4 ports external monitor 6 HDMI 6 product description 3 USB 5 6 power button identifying 11 power button board illustrated 16 removing 65 spare part number 27 power connector identifying 5 power connector cable illustrated 17 removing 73 spare part number 27 power cord requirements for all countries 115 requirements for specific countries and regions 116 set requirements 115 spare part number 25 power lights identifying 7 10 power re
43. dows 8 Standard and an AMD E1 1500 processor includes replacement thermal materials 715891 001 System board for use only with models without Windows 8 and with an AMD E2 2000 processor includes replacement thermal materials 715891 501 System board for use only with models with Windows 8 Standard and an AMD E2 2000 processor includes replacement thermal materials 726891 001 System board for use only with models without Windows 8 and with an AMD E1 2500 processor includes replacement thermal materials 726891 501 System board for use only with models with Windows 8 Standard and an AMD E1 2500 processor includes replacement thermal materials 726892 001 System board for use only with models without Windows 8 and with an AMD E2 3000 processor includes replacement thermal materials 726892 501 System board for use only with models with Windows 8 Standard and an AMD E2 3000 processor includes replacement thermal materials 730573 001 System board for use only with models without Windows 8 and with an AMD A6 5200 processor includes replacement thermal materials 730573 501 System board for use only with models with Windows 8 Standard and an AMD A6 5200 processor includes replacement thermal materials 730574 001 System board for use only with models without Windows 8 and with an AMD A4 5000 processor includes replacement thermal materials 730574 501 System board for use only with models with Windows 8 Standard and an AMD A4 5000 processor incl
44. e 1000M 1 8 GHz processor 713162 001 e B830 1 8 GHz processor 699547 001 e B820 1 7 GHz processor 690537 001 16 WLAN module Atheros AR9485 802 11b g n 1x1 WiFi Adapter 675794 001 Atheros 9485GN 802 11b g n 1x1 WiFi and 3012 Bluetooth 4 0 Combo Adapter 655795 001 Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Ralink WLAN Ralink Ripple3 RT5390F_802 11 b g n 1x1 PCle HMC 670691 001 Atheros AR9565 802 11bgn 1x1 WiFi BT4 0 combo Adapter 690019 001 Ralink RT3290LE 802 11bgn 1x1 Wi Fi and Bluetooth 4 0 Combo Adapter 690020 001 Ralink RT5390R 802 11bgn 1x1 Wi Fi Adapter 691415 001 Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter 709848 001 17 Memory module PC3 12800 1600 MHz Chapter 3 Illustrated parts catalog ENWW Item Component Spare part number 4GB 641369 001 2GB 652972 001 18 Hard drive 2 5 in SATA does not include hard drive cable or bracket NOTE The hard drive cable and bracket are included in the Hard Drive Hardware Kit spare part number 685089 001 750 GB 5400 rpm 634250 001 640 GB 5400 rpm 669300 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 622643 001 19 Base enclosure for use with all models For use in models without Windows 8 689674 001 For use in Windows 8 models 704016 001 20 Battery 6 cell 55 Whr 2 55 Ah Li ion battery 593554 001 6 cell 47 Whr 2 20 Ah Li ion battery 593553 001 21 Optical drive DVD RW and CD RW Super
45. e removed from the defective top cover and installed on the replacement top cover e Power button board and cable see Power button board on page 65 e TouchPad button board and cables see TouchPad button board on page 67 To remove the top cover 1 Close the computer and then turn the computer upside down with the front toward you ENWW Component replacement procedures 61 2 Remove the eight Phillips PM2 5 6 0 screws that secure the top cover to the computer e e m lt es ee i T I l I oc ee 3 Remove the four Phillips PM2 0 2 5 screws that secure the top cover to the computer 62 Chapter 4 Removal and replacement procedures ENWW ENWW 4 5 6 Remove the Phillips PM2 0 3 0 screw from the optical drive bay 1 and the three Phillips PM2 5 4 0 screws from the hard drive bay 2 that secure the top cover to the computer Turn the computer right side up with the front toward you and then open the computer Release the ZIF connectors to the power button board cable 1 and the TouchPad button board cable 2 and then disconnect the cables from the system board Component replacement procedures 63 7 Remove the eight Phillips PM2 0 4 0 screws that secure the top cover to the computer 8 Lift the rear edge of the top cover 1 until the left and right sides disengage from the base enclosure 9 Remove the top cover 2 Reverse this procedure to install the
46. ectronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 32 Chapter4 Removal and replacement pr
47. el disengages from the display enclosure ENWW Component replacement procedures 77 c Remove the display bezel 6 2 To remove the webcam microphone module a Remove the two broadhead Phillips PM2 5 2 5 screws 1 that secure the display panel to the enclosure b Tilt the display panel 2 up 78 Chapter4 Removal and replacement procedures ENWW c Disconnect the module cable 3 from the module ee ee ef ENWW Component replacement procedures 79 d Remove the webcam microphone module The module is attached to the display enclosure with double sided tape 80 Chapter4 Removal and replacement procedures ENWW 3 To remove the hinge covers a Remove the two Phillips PM2 5 4 0 screws 1 that secure the top hinge covers to the display enclosure and then remove the top hinge covers 2 a b Remove the two Phillips PM2 0x3 0 screws 1 that secure the side hinge covers to the display enclosure and then remove the side hinge covers 2 lt Hmn ENWW Component replacement procedures 81 4 To remove the display panel cable and hinges a Remove the four Phillips PM2 5 4 0 screws 1 that secure the display panel to the enclosure and then remove the display panel 2 from the enclosure i en b Onthe back of the display panel release the adhesive strip 1 that secures the display panel cable to the display panel and then disconnect 2 and remove 3 the cable a c
48. ency responsible for evaluation in the country or region where the power cord set will be used e The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer ENWW Requirements for all countries 115 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China ccc 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 116 Chapter8 Power cord set requirements ENWW Country region Accredited agency Applicable note number The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the age
49. ently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 99 2 Use the arrow keys to select Main 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter ENWW Starting Setup Utility BIOS 99 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen select the HP Support Assistant app 2 Click Updates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 At the download area f
50. ering ENWW Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive and then restart the computer Insert the HP Recovery USB flash drive you created into a USB port on your computer and then restart the computer z NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 113 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer 3 Press and hold esc while the computer is restarting and then press f9 for boot options 4 Select the optical drive or USB flash drive you want to boot from 5 Follow the on screen instructions Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Reco
51. ery 2 Vents 3 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 E Battery release latch Releases the battery from the battery bay ENWW Bottom 13 14 Component 4 Wireless and memory module compartment Description Contains the wireless and memory modules CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 5 Hard drive bay 8 H Contains the hard drive Chapter 2 External component identification ENWW 3 illustrated parts catalog Computer major components ENWW Computer major components 15 Item Component Spare part number 1 Display assembly not spared NOTE For display assembly spare part information see Display assembly subcomponents on page 20 2 Keyboard includes keyboard cable 698694 xx1 NOTE Fora detailed list of keyboard spare parts see Sequential part number listing on page 25 3 Power button board includes cable
52. esseesaessseseesseeaees 20 MaSS StOFAGE COVICOS E E A A E 22 AEE A E E T A AN E E EE AA E A E EE 23 Mis llancous pa S rares rererere soevbdcindayeestecdacescdacesacdsssaeed salou caaceudesdsl Eana a OE eE STEAN SE Erp PN EEEREN ENSERES 24 Sequential part number listing ceeeeeceeceeeeeceeceeeecescecescescescescescesceseescesseseesceaceaeesseasenecseeaseaceaseaseneeeeasens 25 4 Removal and replacement procedures sssssccccsscscssssccsssscccssscccssssccncssccccsccscnsssccscssccccsccsssssscccessoscccscssnesees 31 Preliminary replacement requirements cccesccssesssssessscssssssessseseeseesseeessesseessesesesessessecseseseeseeseesaeessesssesees 31 Tools reg ir d s sicss2esscdsegeselucdeeseegics SoseieanctuneedcehleaeiGaceundauecnueenes EEEE aE A EEEE Er EE a EEEE EERE 31 Servic conside rati nS wiv ievsecseescessticcschsctcchecesntslecteescssssecenescseceossdseqseonssetdadsabeceveevaverboeeesnusavuucvebven 31 kale oel e a E E E A 31 Cables and CONNECTOLS sissesitiinrnserao einni noae caien a arsane noname haereraa aaaea Eea aeaoe oE ERSE EAEE E 31 Drivel Wa Lith Gh genea EEEN E E E E E E E E 32 Gr undimg QUIGELIMES cases cscivecvecssesecsdsseeceaveossncacestaveesersst sevustvacactacedesaecoasaSeseed ausoveseauensevesvextnveneantsetsee 32 Electrostatic discharge damage sssescsscescesceeceeceeceeceeceeceecseceeceaceaceaceeceaceeceaceaseaee 32 ENWW Packaging and transporting guidelines
53. esseseeeeseseaeeeatesseesaeesees 100 Using System DiaGnOStics cccccssccssscessecesscessscesscceseeseseesssecesteeseeesaseeseeeseesesseseseeesseeesaeeeseessateeseeseneeeennenss 101 H SpeciNEA INS asics cess sects a 103 Computer SPECIFICATIONS ssiscs sass ssczyecsetveacasteseeveuesucesusseceaccevenusatustesees saececk ydarsssanctsaeascescevdeeiauscaetsulucaeusteceveseeete 103 39 6 cm 15 6 in HD display specifications c ccscsssscssescssecsssessscessecessessecescessssesscaessessssesecaeseeaesseseeaescens 104 Hard drive specifications weivcscccsic cc scecsevsseccsdeseccueseutesnes ect sgueneutucdsasebectcteaccvesteevesaceectevencaJueveussedsuavadcesceesceestageckent 105 7 Backing Uf restoring and recovering ssri aaa aaea aa EEEE sS 107 Creating recovery media and backups csccsscssecsssssseesscsssesseeseessssesseseessessseseesseeesessseessesaeeesseseeeseseseeesees 108 ENWW Creating HP Recovery Media cccscccsssesssecsscessccesceessseesseeessecessecesseeeseeesseeeseeecseeeesseeeseeeesseessees 108 RESLOFE ANG recovery 5 2 scscccsessenoscdssiseces ants seesasieesezdesweazeased ateuncedacezaese cavasesnsuctsnvvedsses soaxtscayus cosscuasSeldscesbetsesbeaetens 110 Using Windows Refresh for quick ANd easy recovery ssccsscesecsseesscessecssessessseessesssesssesseeseeeses 111 Remove everything and reinstall Windows cssccssesssesesseessesssesseseeseeessessesatesseeseesnsesseeanees
54. h Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 For use in the United Kingdom and Singapore 490371 031 Rubber computer feet includes computer feet and display rubber 691221 001 Screw Kit 689691 001 Thermal pad for use with all models 651046 001 24 Chapter 3 Illustrated parts catalog ENWW Sequential part number listing Spare part number Description 449137 001 RTC battery 490371 001 Power cord for use in North America 3 pin black 1 83 m 490371 011 Power cord for use in Australia 3 pin black 1 83 m 490371 021 Power cord for use in Europe the Middle East and Africa 3 pin black 1 83 m 490371 031 Power cord for use in the United Kingdom and Singapore 3 pin black 1 83 m 490371 111 Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 Power cord for use in South Africa 3 pin black 1 83 m 490371 BB1 Power cord for use in Israel 3 pin black 1 83 m 490371 D61 Power cord for use in
55. ht or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily ENWW Preliminary replacement requirements 31 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage El
56. ies to your country or region These notices are located in Help and Support To access Help and Support in Windows 8 from the Start screen type help and then select Help and Support from the list of apps 8 Chapter 2 External component identification ENWW Top TouchPad ENWW Component Description 1 TouchPad on off button Turns the TouchPad on or off 2 TouchPad light e Amber The TouchPad is enabled e Off The TouchPad is disabled 3 TouchPad zone Moves the on screen pointer and selects or activates items on the screen 4 Left TouchPad button Functions like the left button on an external mouse 5 Right TouchPad button Functions like the right button on an external mouse Top Lights Component Description 1 Caps lock light White Caps lock is on which switches the keys to all capital letters Off Caps lock is off 2 l Power light e e White The computer is on Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power 3 i i Wireless light e White An integrated wireless device such as a wireless I local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 10 Chapter 2 External component i
57. ight e Blinking white The hard drive is being accessed 10 Power light e White The computer is on C Blinking white The computer is in the Sleep state which is an energy saving mode The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is an energy saving mode that uses the least amount of power Front Component Description Speakers 2 Produce sound ENWW Front 7 Display Component 1 Internal display switch Description Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 Internal microphone Records sound 3 Webcam Records video captures still photographs and allows video conferences and online chat by means of streaming video To use the webcam in Windows 8 from the Start screen type cyberlink and then select CyberLink YouCam from the list of apps 4 Webcam light On The webcam is in use 5 WLAN antenna Send and receive wireless signals to communicate with wireless local area networks WLANs The antenna is not visible from the outside of the computer For optimal transmission keep the area immediately around the antenna free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that appl
58. ing mishandled or stolen Right side 5 Left side GO QHOSO Component Description 1 cl External monitor port Connects an external VGA monitor or projector 2 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 RJ 45 network jack Connects a network cable 4 Hom HDMI port 5 USB 2 0 port 6 Audio in microphone jack Connects an optional video or audio device such as a high definition television or any compatible digital or audio device Connects an optional USB device Connects an optional computer headset microphone stereo array microphone or monaural microphone 7 DQ Audio out headphone jack 8 a Digital Media Slot Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable WARNING To reduce the risk of personal injury adjust the volume before using headphones earbuds or a headset For additional safety information see the Regulatory Safety and Environmental Notices NOTE When a device is connected to a headphone jack the computer speakers are disabled Reads data from and writes data to digital memory cards such as Secure Digital SD Chapter 2 External component identification ENWW Component Description 9 Hard drive l
59. led by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the fan heat sink assembly follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system n i Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 and then remove the following components WLAN module see WLAN module on page 48 Hard drive see Hard drive on page 53 Keyboard see Keyboard on page 58 Top cover see Top cover on page 61 Speakers see Speakers on page 69 USB board see USB board on page 71 Power connector cable see Power connector cable on page 73 Display assembly see Display assembly on page 75 System board see System board on page 84 To remove the fan heat sink assembly 1 Disconnect the fan cable 1 from the system board 2 L
60. llowing components e Hard drive see Hard drive on page 53 e Keyboard see Keyboard on page 58 e Top cover see Top cover on page 61 e USB board see USB board on page 71 e Power connector cable see Power connector cable on page 73 To remove the display assembly in its entirety 1 Disconnect the display panel cable 1 from the system board ENWW Component replacement procedures 75 2 Release the wireless antenna cables from the clips 2 built into the base enclosure y NOTE Models may have either one or two antennas installed A CAUTION Support the display assembly when removing the following screws Failure to support the display assembly can result in damage to the display assembly and other computer components 3 Remove the five Phillips PM2 5 7 0 screws 1 that secure the display assembly to the computer 76 Chapter4 Removal and replacement procedures ENWW 4 Remove the display assembly 2 Ey NOTE Models may have either one or two antennas installed If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Remove the two Mylar screw covers 1 and the two Phillips PM2 5 4 0 screws 2 that secure the display bezel to the display assembly The Mylar screw covers are included with the display bezel spare part kit b Flex the top edge 3 the left and right sides 4 and the bottom edge 5 of the display bezel until the bez
61. m 634250 001 640 GB 5400 rpm 669300 001 500 GB 5400 rpm 669299 001 320 GB 5400 rpm 622643 001 Hard Drive Hardware Kit includes 685089 001 2a Hard drive bracket 2b Hard drive cable 3 Optical drive DVD RW and CD RW Super Multi Double Layer Combo Drive includes rear 689685 001 optical drive bracket but does not include optical drive cable or cable bracket NOTE The optical drive cable and cable bracket are included in the optical drive cable kit spare part number 685084 001 4 Optical drive cable includes cable bracket 685084 001 22 Chapter3 Illustrated parts catalog ENWW Plastics kit 9 Item Component Spare part number Plastics Kit includes 689689 001 1 Hard drive compartment cover includes one captive screw secured by a C clip 2 Memory module wireless module compartment cover includes one captive screw secured by a C clip ENWW Plastics kit 23 Miscellaneous parts Component Spare part number HP Smart AC adapter 65 W RC V For use in all countries and regions except for India and China 693711 001 For use in India and China 693710 001 Power cord 3 pin black 1 83 m For use in Australia 490371 011 For use in Europe the Middle East and Africa 490371 021 For use in Indonesia 490371 D61 For use in Israel 490371 BB1 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in Sout
62. mory module wireless module compartment cover see WLAN module on page 48 6 Remove the hard drive see Hard drive on page 53 To remove the optical drive 1 Remove the Phillips PM2 5 5 0 screw 1 that secures the optical drive to the computer 2 Insert a screwdriver or similar small tool into the hole at the rear of the optical drive bay and then push the optical drive 2 to release it from the bay 3 Remove the optical drive 3 by sliding it out of the optical drive bay 4 fitis necessary to replace the optical drive bracket on the rear of the optical drive position the optical drive with the rear panel toward you 56 Chapter4 Removal and replacement procedures ENWW 5 Remove the two Phillips PM2 0 3 0 screws 1 that secure the bracket to the optical drive 6 Remove the optical drive bracket 2 Reverse this procedure to reassemble and install the optical drive ENWW Component replacement procedures 57 Keyboard Ey NOTE The keyboard spare part kit includes a keyboard cable Description Spare part number Keyboard for use with French Canada 698694 xx1 NOTE Fora detailed list of keyboard spare parts see Sequential part number listing on page 25 Before removing the keyboard follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all exte
63. n remove it 2 NOTE The gold triangle 4 on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor Reverse this procedure to install the processor 98 Chapter4 Removal and replacement procedures ENWW 5 Using Setup Utility BIOS and System Diagnostics Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 Information about how to navigate in Setup Utility BIOS is located at the bottom of the screen NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those curr
64. nals on the WLAN module NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 3 Remove the Phillips PM2 0 3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 4 Remove the WLAN module by pulling the module away from the slot at an angle 3 E NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration ENWW Component replacement procedures 49 Reverse this procedure to install the WLAN module 50 Chapter 4 Removal and replacement procedures ENWW Memory module Description Spare part number 4 GB PC3 12800 1600 MHz 641369 001 2 GB PC3 12800 1600 MHz 652972 001 Before removing a memory module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 48
65. ncy responsible for evaluation in the country or region where it will be used 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm or 1 25mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark 5 The flexible cord must be Type HOSVV F 3X0 75mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label 6 The flexible cord must be Type HVCTF 3X1 25mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark 7 For 127 Vac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac the flexible cord must be Type HOSVV F 3X0 75 1 00mm conductor size wi
66. number 27 fn key identifying 12 G graphics product description 2 grounding guidelines 32 guidelines equipment 35 grounding 32 packaging 34 transporting 34 workstation 34 H hard drive illustrated 19 22 precautions 32 product description 3 removing 53 Spare partnumber 25 specifications 105 hard drive bay identifying 14 hard drive bracket illustrated 22 removing 54 Spare partnumber 26 hard drive cable illustrated 22 removing 54 Spare partnumber 26 hard drive compartment cover illustrated 23 removing 53 Spare partnumber 27 hard drive hardware illustrated 16 22 Spare partnumber 26 hard drive light identifying 7 HDMI port identifying 6 hinge covers removing 81 hinges illustrated 21 removing 82 spare part number 27 HP Recovery Manager 112 correcting boot problems 113 starting 112 HP Recovery media creating 108 recovery 113 HP Recovery partition 112 recovery 112 removing 113 l integrated webcam light identifying 8 internal display switch identifying 8 internal microphone identifying 8 J jacks audio in microphone 6 audio out headphone 6 network 6 RJ 45 network 6 K keyboard illustrated 16 product description 4 removing 58 spare part number 27 28 keys action 12 esc 12 fn 12 L lights ACadapter 5 capslock 10 hard drive 7 optical drive 5 power 7 10 TouchPad 9 webcam 8 wireless 10 M mass storage devices illustrated 22 precautions 32 memory module illustrated 18 product
67. oard cable 699547 001 Intel Celeron B830 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 700627 001 Intel Core i3 3120M 2 50 GHz processor 3 0 MB L3 cache dual core 35 W 700628 001 Intel Pentium 2020M 2 40 GHz processor 2 0 MB L3 cache dual core 35 W 703461 001 Webcam microphone module HD 704016 001 Base enclosure for use in models with Windows 8 709848 001 Realtek RTL8188EE 802 1 1bgn Wi Fi Adapter 711903 001 Intel Core i5 3230M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 713023 001 System board for use only in models without Windows 8 and with an AMD C 70 processor includes replacement thermal materials 713023 501 System board for use only with in models with Windows 8 Standard and an AMD C 70 processor includes replacement thermal materials 713162 001 Intel Celeron 1000M 1 8 GHz processor 2 0 MB L3 cache dual core 35 W 28 Chapter 3 Illustrated parts catalog ENWW ENWW Spare part number Description 713163 001 Intel Core i3 3130M 2 60 GHz processor 3 0 MB L3 cache dual core 35 W 713164 001 Intel Pentium 2030M 2 50 GHz processor 2 0 MB L3 cache dual core 35 W 713165 001 Intel Core i3 2348M 2 30 GHz processor 3 0 MB L3 cache dual core 35 W 715890 001 System board for use only with models without Windows 8 and with an AMD E1 1500 processor includes replacement thermal materials 715890 501 System board for use only with models with Win
68. ocedures ENWW Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400 V Removing DIPS from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V ENWW Preliminary replacement requirements 33 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible
69. ollow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 From the Start screen type e and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions Ey NOTE After a message on the
70. omponents bezel webcam panel on page 40 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer Description Spare part number Antennas includes wireless antenna cables and transceivers also includes Mylar screw covers 689670 001 NOTE Models may have either one or two antennas installed Display cable includes display panel cable and webcam microphone cable also includes Mylar screw 689677 001 covers Display enclosure for use in blue HP models includes Mylar screw covers 689671 001 Display enclosure for use in black HP models includes Mylar screw covers 689672 001 Display enclosure for use in Compag models includes Mylar screw covers 689673 001 Hinges include hinges and left and right hinge covers 689679 001 Before removing the display assembly in its entirety follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Disconnect the WLAN module antenna cables from the WLAN module see WLAN module on page 48 6 Remove the fo
71. oosen the captive screws on the heat sink 2 that secure the fan heat sink assembly to the system board Eyf NOTE The number of screws used to secure the fan heat sink assembly to the system board varies by computer model 90 Chapter4 Removal and replacement procedures ENWW 3 Remove the Phillips PM2 0 3 0 screw 3 that secures the fan to the system board 4 Remove the fan heat sink assembly 4 5 NOTE Due to the adhesive quality of the thermal material located between the heat sink and system board components it may be necessary to move the heat sink from side to side to detach it Eyf NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an AMD processor Ey NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory ENWW Component replacement procedures 91 7 NOTE The following illustration shows the fan heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory 92 Chapter 4 Removal and replacement procedures ENWW The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal materials are included with the fan heat sink assembly processor
72. overy media you create will provide the following recovery options e System Recovery Reinstalls the original operating system and the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory See Creating HP Recovery media on page 108 2 As you add hardware and software programs create system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A system restore point contains information that Windows uses such as registry settings Windows creates a system restore point for you automatically during a Windows update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support From the Start screen type h and then select Help and Support 3 As you add photos video music and other personal files create a backup of your personal information Windows File History can be set to regul
73. ows 8 688279 001 e Models with Windows 8 Standard 688279 501 16 Chapter3 Illustrated parts catalog ENWW ENWW Item Component Spare part number For use only with models with an AMD C 70 processor e Models without Windows 8 713023 001 e Models with Windows 8 Standard 713023 501 For use only with models with an AMD C 60 processor e Models without Windows 8 693564 001 e Models with Windows 8 Standard 693564 501 For use only with models with an AMD E2 3000 processor e Models without Windows 8 726892 001 e Models with Windows 8 Standard 726892 501 For use only with models with an AMD E2 2000 processor e Models without Windows 8 715891 001 e Models with Windows 8 Standard 715891 501 For use only with models with an AMD E2 1800 processor e Models without Windows 8 688277 001 e Models with Windows 8 Standard 688277 501 For use only with models with an AMD E1 2500 processor e Models without Windows 8 726891 001 e Models with Windows 8 Standard 726891 501 For use only with models with an AMD E1 1500 processor e Models without Windows 8 715890 001 e Models with Windows 8 Standard 715890 501 For use only with models with an AMD E1 1200 processor e Models without Windows 8 688278 001 e Models with Windows 8 Standard 688278 501 For use only with models with an Intel Core i5 or i3 processor e Models without Windows 8 685107 001 e Models with Windows 8 Standard 685107 501 e
74. part number 25 battery bay identifying 13 battery release latch identifying 13 BIOS determining version 99 downloading an update 100 updating 99 boot order changing HP Recovery Manager 113 buttons left TouchPad 9 optical drive eject 5 power 11 right TouchPad 9 TouchPad on off 9 c cables service considerations 31 caps lock light identifying 10 chipset product description 2 components bottom 13 display 8 front 7 leftside 6 rightside 5 top 9 computer feet locating 38 spare part number 27 computer major components illustrated 15 computer reset 111 computer specifications 103 connectors service considerations 31 D deleted files restoring 110 Digital Media Slot identifying 6 display assembly illustrated 16 removing 40 75 display assembly subcomponents illustrated 20 removing 40 75 display bezel illustrated 20 removing 40 77 spare part number 27 display cable illustrated 21 removing 82 spare part number 27 display enclosure illustrated 21 removing 83 spare part number 26 display panel illustrated 21 40 product description 2 removing 46 82 spare part number 27 display specifications 104 E electrostatic discharge 32 equipment guidelines 35 esc key identifying 12 Ethernet product description 3 external media cards 3 external monitor port identifying 6 F fan heat sink assembly illustrated 16 removing 90 spare part number 26 feet locating 38 Spare part
75. ponent replacement procedures 59 8 Remove the keyboard 3 Reverse this procedure to install the keyboard 60 Chapter4 Removal and replacement procedures ENWW Top cover 5 NOTE The top cover spare part kit includes the TouchPad However it does not include the TouchPad cables The TouchPad cables are included with the TouchPad button board For more information on the TouchPad button board see TouchPad button board on page 67 Description Spare part number Top cover for use in blue HP models includes Touchpad 689694 001 Top cover for use in black HP models includes Touchpad 689695 001 Top cover for use in Compaq models includes Touchpad 689696 001 Before removing the top cover follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 48 e Hard drive see Hard drive on page 53 e Keyboard see Keyboard on page 58 NOTE When replacing the top cover be sure that the following components ar
76. puter you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails e _Touse the Factory Reset option you must use HP Recovery media e If the HP Recovery media do not work you can obtain recovery media for your system from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html 4 7 IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you wish to retain Using the HP Recovery partition to recover select models only The HP Recovery partition select models only allows you to perform a system recovery or a minimized image recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 Press f11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select HP Recovery Manager and follow the on screen instructions 112 Chapter 7 Backing up restoring and recov
77. quirements 4 processor illustrated 18 product description 1 removing 96 spare part number 25 26 27 product description audio 3 chipset 2 display panel 2 Ethernet 3 external media cards 3 graphics 2 hard drive 3 keyboard 4 memory module 2 microphone 3 operating system 4 optical drive 3 pointing device 4 ports 3 power requirements 4 processor 1 productname 1 security 4 serviceability 4 video 3 wireless 3 productname 1 R recovery 110 111 discs 109 113 HP Recovery Manager 112 media 113 starting 112 supported discs 109 system 112 USB flash drive 113 using HP Recovery media 109 recovery media creating 108 creating using HP Recovery Manager 109 recovery partition 112 removing 113 recycle computer 110 111 refresh 111 computer 110 removal replacement preliminaries 31 procedures 36 remove everything and reinstall Windows 111 reset computer 110 111 steps 111 restore Windows File History 110 RJ 45 network jack identifying 6 RTC battery illustrated 17 removing 55 spare part number 25 rubber computer feet spare part number 27 S Screw Kit spare part number 27 security product description 4 security cable slot identifying 5 service considerations cables 31 connectors 31 plastic parts 31 service tag 36 serviceability product description 4 slots Digital Media 6 security cable 5 speakers identifying 7 illustrated 16 removing 69 spare part number 27 specifications compute
78. r 103 display 104 hard drive 105 supported discs recovery 109 system board illustrated 16 removing 84 spare part number 26 system recovery 112 system restore point creating 108 restoring 110 T thermal pad spare part number 25 tools required 31 top cover illustrated 16 removing 61 spare part number 27 TouchPad button board illustrated 16 removing 67 spare part number 27 TouchPad buttons identifying 9 TouchPad light identifying 9 TouchPad on off button identifying 9 TouchPad zone identifying 9 transporting guidelines 34 U USB board illustrated 16 removing 71 spare part number 27 USB ports identifying 5 6 Vv vents identifying 6 13 video product description 3 w webcam light identifying 8 webcam identifying 8 webcam microphone cable illustrated 21 removing 82 spare part number 27 webcam microphone module illustrated 20 removing 43 78 spare part number 26 28 Windows backup 108 File History 108 110 Refresh 110 111 reinstall 110 111 remove everything and reinstall option 111 reset 111 restoring files 110 system restore point 108 110 wireless product description 3 wireless antennas illustrated 21 removing 83 spare part number 26 wireless light identifying 10 wireless module compartment identifying 14 WLAN antenna identifying 8 WLAN module illustrated 18 removing 48 spare part number 25 workstation guidelines 34
79. red 108 Chapter 7 Backing up restoring and recovering ENWW ENWW e To create recovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD RW DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Be sure that the computer is connected to AC power before you begin creating the recovery media e The creation process can take up to an hour or more Do not interrupt the creation process e If necessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time
80. rnal devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 48 6 Remove the hard drive compartment cover see Hard drive on page 53 Remove the keyboard 1 Remove the Phillips PM2 5 6 0 screw that secures the keyboard to the computer just below the WLAN module slot 2 Rest and secure the computer on its left side with the bottom toward you and then partially open the computer 3 Using a flat bladed screwdriver or similar tool push the tabs of the three keyboard clips 1 that are visible inside the battery bay towards the rear of the computer to loosen the keyboard 58 Chapter4 Removal and replacement procedures ENWW 4 Insert a screwdriver or similar small tool into the keyboard release hole 2 and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest 7 Release the zero insertion force ZIF connector 1 to which the keyboard cable is attached and then disconnect the keyboard cable 2 from the system board ENWW Com
81. rovides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 Q Ey NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another ENWW Battery 119 Perform the following steps 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 120 Chapter9 Recycling ENWW 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Turn the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame ENWW Display 121 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that se
82. screen reports a successful installation you can delete the downloaded file from your hard drive 100 Chapter5 Using Setup Utility BIOS and System Diagnostics ENWW Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly To start System Diagnostics 1 Turn on or restart the computer quickly press esc and then press f2 2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc ENWW Using System Diagnostics 101 102 Chapter5 Using Setup Utility BIOS and System Diagnostics ENWW 6 Specifications Computer specifications Metric U S Dimensions Depth 23 1 cm 9 09 in Width 34 2 cm 13 46 in Height front to back 3 00 to 3 55 cm 1 18 to 1 40 in Weight 2 19 kg 4 84 lb Input power Operating voltage and current 18 5 V dc 3 5 A or 19 5 V dc 3 33 A 65 W 19 V dc 4 74 A or 19 5 V dc 4 62 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for pla
83. ssors come soldered to the system board and cannot be removed or replaced To remove the system board 1 Close the computer turn it upside down and then disconnect the optical drive connector cable from the system board 2 Position the computer upright and then remove the three Phillips PM2 5 4 0 screws 1 that secure the system board to the base enclosure 86 Chapter4 Removal and replacement procedures ENWW 3 Tilt the system board up to the left slightly 2 and then remove the system board 3 Gf NOTE A thermal pad services a component on the bottom of the system board Replacement thermal material is included with all system board spare part kits Reverse this procedure to install the system board ENWW Component replacement procedures 87 88 Optical drive cable Description Spare part number Optical drive cable includes cable bracket 685084 001 Before removing the optical drive cable follow these steps Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system w p Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 and then remove the following components WL
84. stall the TouchPad button board 68 Chapter4 Removal and replacement procedures ENWW Speakers ENWW Description Spare part number Speakers includes left and right speakers and cable 689693 001 Before removing the speakers follow these steps 1 won gt Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 39 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 48 e Hard drive see Hard drive on page 53 e Keyboard see Keyboard on page 58 e Top cover see Top cover on page 61 To remove the speakers 1 woy gt Position the computer upright with the front toward you Disconnect the speaker cable 1 from the system board Remove the Phillips PM2 5 4 0 screw 2 that secures the speakers to the base enclosure Lift the tape 3 that secures the wire between the speakers Component replacement procedures 69 5 Remove the speakers 4 Reverse this procedure to install the speakers 70 Chapter4 Removal and replacement procedures ENWW USB board Des
85. stic surfaces The device operates well within this range of temperatures ENWW Computer specifications 103 39 6 cm 15 6 in HD display specifications Metric U S Active diagonal size 39 6 cm 15 6 in Resolution 1366x768 HD Active area 344 232x193 536 PPI 100 Surface treatment Anti glare or BrightView Contrast ratio 300 1 typical Anti glare 500 1 BrightView Response time 8ms Brightness 200 nits typical Viewing angle SVA Backlight LED Luminance uniformity 13 points 1 4 typ 1 6 max Lifetime 1 2 luminance 12 000 hours Color coordinate white 0 313 0 329 Color tolerance White 0 02 Color tolerance R G B 0 03 Color gamut 60 typical 104 Chapter 6 Specifications ENWW Hard drive specifications 750 GB 640 GB 500 GB 320 GB Dimensions Height 7 0mm 7 0mm 7 0mm 7 0mm Length 100 4 mm 100 4 mm 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm 69 9 mm 69 9 mm Weight 115g 98 8g 95 0g 98 8g Interface type SATA SATA SATA SATA Transfer rate Synchronous maximum up to 300 MB sec up to 300 MB sec up to 300 MB sec up to 300 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 5ms 2 0 ms 1 1ms 1 5ms Average read write 11ms 12 ms 13ms 13 ms Maximum 14ms 22 ms 25 ms 24 ms Logical blocks 1 465 149 168 1 250 263 728 976 773 168 625 142 448 Disk rot
86. t AC adapter with localized cable plug support 3 wire plug with ground pin supports 3 pin DC connector Support for the following batteries e 6 cell 47 Whr 2 20 Ah Li ion battery Security Security cable slot Operating system Preinstalled e Windows 8 64 bit e FreeDOS 2 0 Serviceability End user replaceable parts e ACadapter Battery Hard drive e Memory modules 2 Optical drive e WLAN module Chapter 1 Product description ENWW 2 External component identification Right side J9 Component Description 1 Optical drive Reads an optical disc NOTE On select models the optical drive also writes to an optical disc 2 Optical drive light e Green The optical drive is being accessed e Off The optical drive is idle 3 Optical drive eject button Releases the disc tray 4 Peay 5 x USB 2 0 ports 2 AC adapter light Connect optional USB devices e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Blinking amber The battery is low or there is a battery error e Off The computer is using DC power 6 Power connector Connects an AC adapter 7 ENWW Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from be
87. tem board for use only with computer models equipped with an AMD E1 2500 processor e For use in models without Windows 8 726891 001 e For use in models with Windows 8 Standard 726891 501 System board for use only with computer models equipped with an AMD E1 1500 processor e For use in models without Windows 8 715890 001 Chapter 4 Removal and replacement procedures ENWW Description Spare part number e For use in models with Windows 8 Standard 715890 501 System board for use only with computer models equipped with an AMD E1 1200 processor e For use in models without Windows 8 688278 001 e For use in models with Windows 8 Standard 688278 501 System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only e For use in models without Windows 8 685107 001 e For use in models with Windows 8 Standard 685107 501 e For use in models with Windows 8 Professional 685107 601 System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory RCTO system board for use in Brazil and India only e For use in models without Windows 8 685783 001 e For use in models with Windows 8 Standard 685783 501 e For use in models with Windows 8 Professional 685783 601 Thermal pad for use with all models 651046 001
88. tes system restore points automatically during a Windows update and other system maintenance events Even if you did not manually create a restore point you can choose to restore to a previous point automatically created For more information and steps for using Windows System Restore see Help and Support From the Start screen type h and then select Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store consider using Windows Refresh This option does not require backing up data to another drive See Using Windows Refresh for quick and easy recovery on page 111 If you want to reset your computer to its original state Windows provides an easy way to remove all personal data apps and settings and reinstall Windows For more information see Remove everything and reinstall Windows on page 111 If you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition select models only or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager
89. th plug BS 1363 A with BSI or ASTA marks ENWW Requirements for specific countries andregions 117 118 Chapter 8 Power cord set requirements ENWW 9 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at hitp www hp com recycle Display Z WARNING The backlight contains mercury Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the liquid crystal display LCD panel and the backlight When you remove these components handle them carefully YNOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiai org This section p
90. the on screen instructions To use the Start screen 1 2 From the Start screen point to the upper right or lower right corner of the screen to reveal the charms Click Settings Restore andrecovery 111 3 Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen 4 Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state Using the HP Recovery media you created you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this com
91. top cover 64 Chapter 4 Removal and replacement procedures ENWW Power button board Description Spare part number Power button board includes cable 689686 001 Before removing the power button board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 and then remove the following components e Memory module wireless module compartment cover see WLAN module on page 48 e Hard drive see Hard drive on page 53 e Keyboard see Keyboard on page 58 e Top cover see Top cover on page 61 To remove the power button board 1 Turn the top cover upside down with the front toward you 2 Remove the two Phillips PM2 0 3 0 screws 1 that secure the power button board to the top cover 3 Remove the power button board 2 while pulling the cable through the hole in the top cover 3 ENWW Component replacement procedures 65 Reverse this procedure to install the power button board and cable 66 Chapter 4 Removal and replacement procedures ENWW TouchPad button board ENWW Description Spare part number TouchPad
92. ttery on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 48 To remove the hard drive 1 Loosen the hard drive cover screw 1 and then lift up 2 and remove the cover 3 The hard drive compartment cover is available in the Plastics Kit For more information about the Plastics Kit see Plastics kit on page 23 OG N i g N N N 2 Disconnect the hard drive cable 1 from the system board ENWW Component replacement procedures 53 3 Lift the hard drive 2 out of the hard drive bay 4 Turn over the hard drive then disconnect the hard drive cable 1 from the hard drive 5 Pull the sides of the hard drive bracket 2 out and away from the hard drive 6 Remove the hard drive 3 from the bracket Reverse this procedure to reassemble and install the hard drive 54 Chapter4 Removal and replacement procedures ENWW RTC battery Description Spare part number RTC battery 449137 001 Before removing the RTC battery follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Batter
93. udes replacement thermal materials Sequential part number listing 29 30 Chapter3 Illustrated parts catalog ENWW 4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caug
94. unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 To remove the display bezel webcam microphone module and display panel while the display assembly is still attached to the computer 1 Position the computer right side up with the front toward you and then open it 2 Remove the two Mylar screw covers 1 and the two Phillips PM2 5 4 0 screws 2 that secure the display bezel to the display assembly The Mylar screw covers are included with the display bezel spare part kit 3 Flex the inside edges of the top edge the left and right sides and the bottom edge of the display bezel until the bezel disengages from the display enclosure 40 Chapter4 Removal and replacement procedures ENWW 4 Flex and disengage the inside edges of the bottom 3 left and right sides 4 and top 5 of the bezel 5 Open the computer and position it on its side with the back and bottom facing you ENWW Component replacement procedures 41 6 Usea tool to pry to bottom of the bezel from the display 1 and then remove the bezel from the display 2 42 Chapter4 Removal and replacement procedures ENWW 7 To remove the webcam microphone module a Remove the two broadhead Phillips PM2 5 2 5 screws 1 that secure the display panel and hinges to the enclosure and then tilt the display panel 2 away from the enclosure as far as possible ENWW Component replacement procedures 43 b Disconnect
95. use an ionizer to dissipate electric charges Workstation guidelines 34 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement procedures ENWW Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps witha minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or
96. very partition to free up hard drive space A L7 IMPORTANT Removing the HP Recovery partition means you can no longer use Windows Refresh the Windows Remove everything and reinstall Windows option or the HP Recovery Manager option for minimized image recovery Create HP Recovery media before removing the Recovery partition to ensure you have recovery options see Creating HP Recovery media on page 108 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions ENWW Restore andrecovery 113 114 Chapter 7 Backing up restoring and recovering ENWW 8 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited ag
97. y on page 39 5 Remove the memory module wireless module compartment cover see WLAN module on page 48 6 Remove the hard drive compartment cover see Hard drive on page 53 To remove the RTC battery A Insert a screwdriver or similar small tool between the battery and the clip that secures it 1 pry the battery up to disengage it from the socket and then remove the battery 2 Reverse this procedure to install the RTC battery ENWW Component replacement procedures 55 Optical drive Ey NOTE The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket The optical drive cable and cable bracket are included in the optical drive cable kit See Optical drive cable on page 88 for more information about the optical drive cable and cable bracket Description Spare part number DVD RW and CD RW Super Multi Double Layer Combo Drive 689685 001 Before removing the optical drive follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 39 5 Remove the me
98. you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 112 Creating recovery media and backups 109 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise If you need to restore your personal files and data you can use Windows File History to restore your information from the backups you created For more information and steps for using File History see Help and Support From the Start screen type h and then select Help and Support If you need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions If you want to restore the system to a previous state without losing any personal information Windows System Restore is an option System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation Windows crea

HP 2000 2000-2319TU

Contents

Download Pdf Manuals

Related Search

Related Contents