DELL Vostro 270
Contents
1. Tighten the captive screws securing the heat sink and fan assembly to the system board Connect the heat sink and fan assembly cable to the system board Replace the cover pe wN Ol SES SS Y Follow the procedures in After Working Inside Your Computer Removing the Coin Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press the release latch to pop the coin cell battery from it s socket 23 4 y i i ka U X Y Ail Installing the Coin Cell Battery 1 Place the coin cell battery in it s socket on the system board 2 Press the coin cell battery into the socket till it snaps into place e Replace the cover 4 Follow the procedures in After Working Inside Your Computer Removing the System Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the a cover b memory c system fan d processor e expansion card f WLAN card 3 Disconnect and un thread all the cables connected to the system board 24 4 5 6 Lift the system board out of the computer chassis and place it in an antistatic packaging System Board Layout The following image displays the system board layout of the computer 25 co co N OC Cl A C9 N gt o_ Be A E Seana 13 12 11 10 SATA connectors SATA0 SATA1 SATA2 SATA3 front USB connector front USB Connector2. password reset jumper audio connector PCI Express x1 card slot CMOS coin cell battery PCI Express x16 card slot system fan connector power connector processor socket processor fan connector memory module connectors DIMM 1 and 2 main power connector CMOS clear reset jumper PCI Express mini connector front LED power connector Installing the System Board pon m 26 Place the system board into the computer and then slide it towards the back of the computer Replace the screws to secure the system board to the computer Connect all the cables to the system board Replace the a memory b system fan c WLAN card d expansion card e processor f cover Follow the procedures in After Working Inside Your Computer 27 28 3 System Setup System Setup enables you to manage your computer hardware and specify BIOS level options From the System Setup you can e Change the NVRAM settings after you add or remove hardware e View the system hardware configuration e Enable or disable integrated devices e Set performance and power management thresholds e Manage your computer security Boot Sequence Boot Sequence allows you to bypass the System Setup defined boot device order and boot directly to a specific device for example optical drive or hard drive During the Power on Self Test POST when the Dell logo appears you can e Access System Setup by pressing lt F2 gt k
3. setup field Use the following keys to navigate through the System Setup screens Table 4 Keystroke Descriptions Keystroke F2 Esc lt Up Arrow gt or Down Arrow gt lt Left Arrow gt or lt Right Arrow gt or lt Enter gt lt F9 lt F10 System Setup Options Table 5 Main System Information BIOS Version Action Displays information on any selected item in the System Setup Exit from current view or switch the current view to the Dell Diagnostics page in the System Setup Select an item to display Select a menu to display Change existing item value Select the sub menu or execute command Load setup default Save current configuration and exit System Setup Displays the computer model number Displays the BIOS revision 31 Build Date System Date System Time Service Tag Asset Tag Processor Information Processor Type L2 Cache Size L3 Cache Size Memory Information Memory Installed Memory Speed Memory Technology Device Information SATAO SATA 1 SATA 2 SATA3 Table 6 Advanced CPU Configuration Hyper threading Limit CPUID Value CPU XD Support Intel Virtualization Technology Intel SpeedStep CPU C6 Report System Configuration Onboard Audio Controller Onboard LAN Controller Onboard LAN Boot ROM 32 Displays the date the system BIOS was built Re sets the date on the computer s internal calendar Re sets the time on t
4. The amount of memory recorded in non volatile memory NVRAM does not match the memory installed in the computer Restart the computer If the error appears again contact Dell The file that you are trying to copy is too large to fit on the disk or the disk is full Try copying the file to a different disk or use a larger capacity disk Do not use these characters in filenames A memory module may be loose Reinstall the memory modules and if necessary replace them The operating system is unable to carry out the command The message is usually followed by specific information For example Printer out of paper Take the appropriate action The computer cannot identify the drive type Shut down the computer remove the hard drive and boot the computer from a optical drive Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from a optical drive Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from a optical drive Then shut down the computer reinstall t
5. em bu o s 21 Installing the ProC SSOM cccscccsesssssssssessseecseeseeeseeeseeeseessaecseuseesssesseesseusseusceesceescateseusuensensansseeeseesseseseaesaseaseoess 23 REMOVING the COIN Cell Balle Fy asas cia ti e to ira ec e orta Dd tcc borne Pe Sa depre tr Pate 23 Installing the Colnsbell Battery ss cista next tust Kus norte a a ure Eetuasu MESE ACCES E D AM LE MU ELTE 24 REMOVING the System Boar s sine ore vae mondi eia ma m OD erect bid EL ELVIS cakes LET DTE IDE EE 24 SV SEO MI Oat CAV OUI sire casinos ace serie opeciet haue bdrderdeti inta Clun tude Es col tunes Eu Ci dnd 25 I astallirig the System Cet acess eee eqno papas uu p Esch rai dde ue dE Per aite bs ee earache 26 OV SUM SEUD srana 29 BOG FS CCU CC NETTO 29 Navigation KEYS carn E a aaan aE 29 System Setup OV ET VIC N os n ENA MD N E 30 Enter System o e UD aiara N nien tese N DS uvdsc hse fs 30 Jumper Seng San a t eso TEL ae LR ute bed 30 SST iN Se SCIEBDS s autores saan can annh spa d ramen xL En DM MM LIUM MT I EIC eeananianmuatts 31 SVS TO Tis Serb TOM S iossiieteirsenssen aloes rdv aei asnton ccs solea c Devi usc s o ronc dtd de eur ended fr 31 E cg Hoag A E TE dst nnb fictas E coeficiente AEE E OE T EA eec co E E E Mte IE 33 Dpdadng the BIOS saaros e a A a A r r E p adea 33 Gl arino Forgotten PassWord sisi cr etoro A A a A 34 Clearing CMOS Password Seinra a a a a a eissetiore 35 Systenrand Setup PassWord ciun a a abies a a a a als 36 Assigning a System Password
6. hard drive A chip on the system board may be malfunctioning Run the System Set tests in the contact Dell System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program then immediately exit the program If the message reappears contact Dell The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the problem persists contact Dell The time or date stored in the system setup program does not match the system clock Correct the settings for the Date and Time options A chip on the system board may be malfunctioning Run the System Set tests in the Dell Diagnostics 45 Error Messages UNEXPECTED INTERRUPT IN PROTECTED MODE X IS NOT ACCESSIBLE THE DEVICE IS NOT READY WARNING BATTERY IS CRITICALLY LOW System Error Messages System Message Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support CMOS checksum error CPU fan failure System fan failure Hard disk drive failure Keyboard failure No boot device available No timer tick interrupt USB over current error CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has
7. the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted Press Esc and a message prompts you to save the changes Press Y to save the changes and exit from the System Setup The computer reboots Disabling a System Password The system s software security features include a system password and a setup password The password jumper disables any password s currently in use K NOTE You can also use the following steps to disable a forgotten password Pe o o que Follow the procedures in Before Working on Your Computer Remove the cover Identify the PSWD jumper on the system board Remove the PSWD jumper from the system board K NOTE The existing passwords are not disabled erased until the computer boots without the jumper Install the cover F4 NOTE If you assign a new system and or setup password with the PSWD jumper installed the system disables the new password s the next time it boots Connect the computer to the electrical outlet and power on the computer 37 38 Power off the computer and disconnect the power cable from the electrical outlet Remove the cover Replace the PSWD jumper on the system board Install the cover Follow the procedures in After Working on Your Computer Power on the computer Go to the system setup and assign a new system or setup password See Setting up a System Passw
8. the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics For external keyboards check the cable connection Run theKeyboard Controller test in the Dell Diagnostics For external keyboards or keypads check the cable connection Restart the computer and avoid touching the keyboard or keys during the boot routine Run the Stuck Key test in the Dell Diagnostics Dell MediaDirect cannot verify the Digital Rights Management DRM restrictions on the file so the file cannot be played A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The software you are attempting to run is conflicting with the operating system another program or a utility Shut down the computer wait 30 seconds and then restart it Try to run the program again If the error message still appears see the software documentation A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Error Messages MEMORY ODD EVEN LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE MEMORY WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE NO BOOT DEVICE AVAILABLE NO BOOT SECTOR ON HARD DRIVE NO TIMER TICK INTERRUPT NOT ENOUGH MEMORY OR RESOURCES EXIT SOME PROGRAMS AND TRY AGAIN OPERATING SYSTEM NOT FOUND OPTIONAL ROM BAD CHECKSUM SECTOR NOT FOUND SE
9. 160 W Maximum heat dissipation 1574 BTU hr K NOTE Heat dissipation is calculated by using the power supply wattage rating Physical Height 366 00 mm 14 41 inches Width 175 00 mm 6 89 inches Depth 434 00 mm 17 09 inches Weight Minimum 7 90 kg 17 40 Ib Environmental Temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 65 C 40 F to 149 F 49 Environmental Relative humidity Altitude Operating Storage Airborne contaminant level 50 20 to 80 noncondensing 16 m to 3048 m 50 to 10 000 ft NOTE For altitudes above 2950 feet the maximum operating temperature is derated 1 F 550 ft 15 20 m to 10 668 m 50 ft to 35 000 ft G1 as defined by ISA S71 04 1985 I Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com Select your support category If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate service or support link based on your
10. 3 Disconnect the data cable and power cable from the optical drive 4 D Installing the Optical Drive 1 2 3 4 5 Slide the optical drive through the front of the computer Replace the screws that secure the optical drive to the computer Connect the data cable and power cable to the optical drive Replace the cover Follow the procedures in After Working Inside Your Computer 13 Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the SATA cable and power cable from the hard drive 7 Za a EN gt AN EA 1i EN LAM aS q a A Z7 A DD e 5 Remove the hard drive from the computer 6 Remove the screw to release the brackets from the hard drive Installing the Hard Drive 1 Replace the screws to secure the brackets to the hard drive Replace the hard drive into the computer Replace the screws that secure the hard drive to the computer Connect the SATA cable and power cable to the hard drive Replace the cover oO A po N Follow the procedures in After Working Inside Your Computer Removing the Wireless Local Area Network WLAN Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the WLAN cables 4 Remove the screw that secures the WLAN card to the connector 5 Lift and remove the WLAN card from the computer Installing the W
11. D COMMAND OR FILE NAME CACHE DISABLED DUE TO FAILURE CD DRIVE CONTROLLER FAILURE DATA ERROR 42 Description The touch pad or external mouse may be faulty For an external mouse check the cable connection Enable the Pointing Device option in the system setup program Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname The primary cache internal to the microprocessor has failed Contact Dell The optical drive does not respond to commands from the computer The hard drive cannot read the data Error Messages DECREASING AVAILABLE MEMORY DISK C FAILED INITIALIZATION DRIVE NOT READY ERROR READING PCMCIA CARD EXTENDED MEMORY SIZE HAS CHANGED THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS lt gt GATE A20 FAILURE GENERAL FAILURE HARD DISK DRIVE CONFIGURATION ERROR HARD DISK DRIVE CONTROLLER FAILURE 0 HARD DISK DRIVE FAILURE Description One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay The computer cannot identify the ExpressCard Reinsert the card or try another card
12. Dell Vostro 270 Owner s Manual ory Model D11M Type D11M002 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem IN WARNING A WARNING indicates a potential for property damage personal injury or death 2012 Dell Inc Trademarks used in this text Dell the DELL logo Dell Precision Precision ON ExpressCharge Latitude Latitude ON OptiPlex Vostro and Wi Fi Catcher are trademarks of Dell Inc Intel Pentium Xeon Core Atom Centrino and Celeron are registered trademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark owned by the Blu ray Disc Association BDA and licensed for use on discs and players The Bluetooth word mark is a registered trademark and owned by the Bluetooth SIG Inc and any use of such mark by Dell Inc is under license Wi Fi i
13. EK ERROR SHUTDOWN FAILURE TIME OF DAY CLOCK LOST POWER TIME OF DAY CLOCK STOPPED TIME OF DAY NOT SET PLEASE RUN THE SYSTEM SETUP PROGRAM TIMER CHIP COUNTER 2 FAILED Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device The operating system may be corrupted contact Dell A chip on the system board may be malfunctioning Run the System Set tests in theDell Diagnostics You have too many programs open Close all windows and open the program that you want to use Reinstall the hard drive see your Owner s Manualat support dell com If the problem persists contact Dell The optional ROM has failed Contact Dell The operating system cannot locate a sector on the hard drive You may have a defective sector or corrupted FAT on the hard drive Run the Windows error checking utility to check the file structure on the hard drive See Windows Help and Support for instructions click Start Help and Support If a large number of sectors are defective back up the data if possible and then reformat the hard drive The operating system cannot find a specific track on the
14. and Setup PaSSWOMK ccscssssesssccsrscseeesseecsescseessseecseeeseeeceesseeeeseuseseeesateseess 36 Deleting or Changing an Existing System and or Setup PASSWOMG cccssscccsssecessseeessseeeesseeeesseeeessseeeesaeees 37 Disabling a System Fass Word aina aeta i oni cepa c anita eid ri tm ia ran Ee Maas ots 37 ADAN OSIC NE EET EEUU 39 Enhanced Pre Boot System Assessment ePSA Diagnostics eseseesseeeeeeee nennen 39 S TrOUDIeSmoOH d eoe ed o ne RC tO e em 4 Diagnostic POWER LEDC OG Sica nist sante a Gee Sedan ap hi ehe esca rm t Cher ssxe f ansa s D nVpRIM US 41 Diagnostic B COG OOS sass aaa NA dore e sed lessee C cipe Webb Css nav LE ooa Ecos 42 Diagnose Error MICS S AOS vice crate Reti Dior EY solvens Des an pne De rs Geor Cp ERE E DR for tush GA ERE V S BE ANDR 42 SVSLOM Error MeSsSadBS occi etu cn da ua pce bor oda MM du MEE M MID EN E 46 6 Technical SPEC IC atio iue to im eee ea s md e cnt luteo erum redd 4 PAG OMEACTIN GD ON e 51 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this document assumes that the following conditions exist e You have read the safety information that shipped with your computer e Acomponent can be replaced or if purchased separately installed b
15. ble the USB controller Enable or disable the option to boot through a USB device Specifies how the computer will behave when AC power is restored after an AC power loss Allows the computer to be remotely turned on Enable or disable the computer to power on automatically You can further specify the date and time the computer can power ON Enable or disable the NumLock State light during POST Enable or disable the Keyboard Error Report to be displayed during POST Default Enabled Default Enabled Default Power Off Default Enabled Default Disabled Default On Default Enabled Specifies the order of different devices in which the computer will boot through at start up specify which hard drive the computer can boot through Specify which CD DVD optical drives the computer can boot through specifies whether the BIOS can be edited specifies whether an administrator password has been assigned Specifies whether a system password has been assigned Allows you to change or delete the administrator password This section allows you to save discard and load default settings before exiting from System Setup Updating the BIOS It is recommended to update your BIOS system setup on replacing the system board or if an update is available For notebooks ensure that your computer battery is fully charged and connected to a power outlet 33 1 Restart the computer 2 Goto support del
16. crew that secures the 1 0 panelt to the computer 1 EON WA Bn LR PR Miss M QN ih OLI 6 Remove the I O panel from the computer 20 d UM Nee e D Installing the I O Panel Place the I O panel at it s location on the computer Replace the screw to secure the I O panel to the computer Route the cables through the metal clips Replace the cover Sr Be d cp I Follow the procedures in After Working Inside Your Computer Removing the Processor 1 Follow the procedures in Before Working Inside Your Computer Remove the cover 4 Loosen the captive screws that secures the heat sink and fan assembly to the system board 21 22 Lift the heat sink and fan assembly and remove it from the computer K NOTE Place the assembly with the fan on a flat surface facing downward and with the thermal grease facing up Lift the processor cover v y 8 Liftthe processor to remove it from it s socket and place itin an antistatic packaging Se Installing the Processor 1 Align the two notches on the processor and insert it into the socket the processor should slide in and fit into the socket without any force NOTE The processor is notched at one end with a triangle marking The same marking is also notched on the processor socket Press down on the release lever to lock it with the retention hook Close the processor cover Place the heat sink and fan assembly on the processor
17. er Password Type Description System password Password that you must enter to log on to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer ran CAUTION The password features provide a basic level of security for the data on your computer IN CAUTION Anyone can access the data stored on your computer if is not locked and left unattended K NOTE Your computer is shipped with the system and setup password feature disabled Assigning a System Password and Setup Password You can assign a new System Password and or Setup Password or change an existing System Password and or Setup Password only when Password Status is Unlocked If the Password Status is Locked you cannot change the System Password F4 NOTE If the password jumper is disabled the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the computer To enter a system setup press F2 immediately after a power on or reboot 1 Inthe System BIOS or System Setup screen select System Security and press Enter The System Security screen appears In the System Security screen verify that Password Status is Unlocked Select System Password enter your system password and press Enter or Tab Use the following guidelines to assign the system password A password can have up to 32 characters The password can contain the numbe
18. exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem 46 Description The keyboard controller may be malfunctioning or a memory module may be loose Run the System Memory tests and the Keyboard Controller test in the contact Dell Insert a disk into the drive and try again The battery is running out of charge Replace the battery or connect the computer to an electrical outlet otherwise activate hibernate mode or shut down the computer Description The computer failed to complete the boot routine three consecutive times for the same error Possible motherboard failure or Real time clock RTC battery low CPU fan has failed System fan has failed Possible hard disk drive failure during POST Keyboard failure or loose cable If reseating the cable does not solve the problem replace the keyboard No bootable partition on hard disk drive the hard disk drive cable is loose or no bootable device exists e fthe hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device e Enter system setup and ensure that the boot sequence information is correct A chip on the system board might be malfunctioning or motherboard failure Disconnect the USB device The USB device needs more power for it to function properly Use an e
19. ey e Bring up the one time boot menu by pressing lt F12 gt key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are e Removable Drive if available e STXXXX Drive K NOTE XXX denotes the SATA drive number e Optical Drive e Diagnostics F4 NOTE Choosing Diagnostics will display the ePSA diagnostics screen The boot sequence screen also displays the option to access the System Setup screen Navigation Keys The following table displays the system setup navigation keys NOTE For most of the system setup options changes that you make are recorded but do not take effect until you restart the system Table 1 Navigation Keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field 29 Keys Navigation lt Enter gt Allows you to select a value in the selected field if applicable or follow the link in the field Spacebar Expands or collapses a drop down list if applicable Tab Moves to the next focus area K NOTE For the standard graphics browser only lt Esc gt Moves to the previous page till you view the main screen Pressing lt Esc gt in the main screen displays a message that prompts you to save any unsaved changes and restarts the system lt F1 gt Displays the System Setup help file System Setup Overview System Setup allows you to e change the system configuration information afte
20. he computer boots press the lt F12 gt key as the Dell logo appears On the boot menu screen select the Diagnostics option The Enhanced Pre boot System Assessment window is displayed listing all devices detected in the computer The diagnostics starts running the tests on all the detected devices If you wish to run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test select the device from the left pane and click Run Tests If there are any issues error codes are displayed Note the error code and contact Dell 39 40 Troubleshooting Diagnostic Power LED Codes Power LED Light Status Possible Cause Troubleshooting Steps Off The computer is either turned off or is Re seat the power cable in not receiving power the power connector on the back of the computer and the electrical outlet e fthe computer is plugged into a power strip ensure the power strip is plugged into an electrical outlet and is turned on Also bypass power protection devices power strips and power extension cables to verify the computer turns on properly e Ensure the electrical outlet is working by testing it with another device such as a lamp Blinking Amber Computer fails to complete POST or Remove and then reinstall any processor failure cards e Remove and then reinstall the graphics card if applicable e Ensure the power cable is connected to the motherboard and processor Steady A
21. he computer s internal clock Displays the service tag of your computer Displays the asset tag of your computer if available Displays the type of processor Displays the processor L2 cache size Displays the processor L3 cache size Displays the total computer memory Displays the memory speed Displays the type and technology Displays the model number and capacity of the hard drive Enable or disable processor hyper threading Enable or disable the Limit CPUID Value feature Enable or disable the CPU XD feature Enable or disable the Intel Virtualization feature Enable or disable the Intel SpeedStep feature Enable or disable the processor power saving report to the operating system Enable or disable the onboard audio controller Enable or disable the onboard LAN controller Enable or disable the onboard LAN boot ROM Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Enabled Default Disabled CPU Configuration USB Controller USB Storage Boot Function Power Management Restore AC Power Loss Wake on Lan from S4 S5 Auto Power On Post Behaviour NumLock Key Keyboard Error Report Table 7 Boot Set Boot Priority Hard Disk Drives CD DVD ROM Drives Table 8 Security Unlock Setup Status Admin Password Status System Password Status Admin Password Exit Enable or disa
22. he hard drive and restart the computer If the problem persists try another 43 Error Messages HARD DISK DRIVE READ FAILURE INSERT BOOTABLE MEDIA INVALID CONFIGURATION INFORMATION PLEASE RUN SYSTEM SETUP PROGRAM KEYBOARD CLOCK LINE FAILURE KEYBOARD CONTROLLER FAILURE KEYBOARD DATA LINE FAILURE KEYBOARD STUCK KEY FAILURE LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT MEMORY ADDRESS LINE FAILURE AT ADDRESS READ VALUE EXPECTING VALUE MEMORY ALLOCATION ERROR MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS READ VALUE EXPECTING VALUE 44 Description drive Run the Hard Disk Drive tests in the Dell Diagnostics The hard drive may be defective Shut down the computer remove the hard drive and boot the computer from a optical Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics The operating system is trying to boot to non bootable media such as a floppy disk or optical drive Insert bootable media The system configuration information does not match the hardware configuration The message is most likely to occur after a memory module is installed Correct the appropriate options in the system setup program For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics For external keyboards check the cable connection Restart
23. ide Your Computer 2 Remove the cover 3 4 Remove the screws that secure the power supply unit to the back of the computer 5 Pressthe release button located on the floor of the system chassis and then slide the power supply unit toward the front of the computer 17 6 Installing the Power Supply Unit PSU Place the power supply unit at it s location in the computer Slide the power supply unit towards the back of the computer till it snaps into place Replace the screws that secure the power supply unit to the back of the computer Connect the power supply cables to the hard drive s optical drive s and system board Replace the cover Do J gea CU INO c Follow the procedures in After Working Inside Your Computer Removing the Power Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect and un thread the power switch and hard drive LED cable from the system board Installing the Power Switch 1 2 3 4 Push the power switch LED assembly into the computer till it snaps into place Connect the power switch and hard drive LED cable to the system board Replace the cover Follow the procedures in After Working Inside Your Computer Removing the I O Panel 1 2 3 Follow the procedures in Before Working Inside Your Computer Remove the cover Disconnect the audio cable and USB cable from the system board 19 5 Remove the s
24. ireless Local Area Network WLAN Card 1 Place the WLAN card on its connector and push it in to secure it to the connector Tighten the screw that secures the WLAN card to the connector Connect the WLAN cables Replace the cover emn ge OS m Follow the procedures in A fer Working Inside Your Computer Removing the Card Reader Follow the procedures in Before Working Inside Your Computer 1 2 Remove the a cover b front bezel 3 Disconnect the multimedia card reader cable from the system board Disengage the cable from the metal clip s if present that secure s the cable along the inside of the computer Remove the screws that secure the multimedia card reader into the drive cage 4 Sw XE ZEE N N z gt pS B Y NN 3 gt WF ox aV N 27 s aA LP q n front of the computer 5 Slide the multimedia card reader out thro ugh the ON y Installing the Card Reader 1 Slide the multimedia card reader in through the front of the computer Replace the screws that secure the multimedia card reader to the drive cage Route the cable thorough the metal clip s if present to secure the cable along the inside of the computer Connect the multimedia card reader cable to the system board m og e yN Replace the a front panel b cover 6 Follow the procedures in After Working Inside Your Computer Removing the Power Supply Unit PSU 1 Follow the procedures in Before Working Ins
25. l com support downloads 3 Ifyou have your computer s Service Tag or Express Service Code K NOTE For desktops the service tag label is available on the front of your computer K NOTE For notebooks the service tag label is available on the bottom of your computer a Enter the Service Tag or Express Service Code and click Submit b Click Submit and proceed to step 5 4 Ifyou do not have your computer s service tag or express service code select one of the following a Automatically detect my Service Tag for me b Choose from My Products and Services List c Choose from a list of all Dell products 5 Onthe application and drivers screen under the Operating System drop down list select BIOS 6 Identify the latest BIOS file and click Download File 7 Select your preferred download method in the Please select your download method below window click Download Now The File Download window appears 8 Click Save to save the file on your computer 9 Click Run to install the updated BIOS settings on your computer Follow the instructions on the screen Clearing Forgotten Password The computer s software security features include a system password and a setup password The password jumper disables any password s currently in use There are 3 pins for the password reset jumper 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Identify the password reset jumper on the system board
26. mber Computer is in standby or this isa e Press the power button to computer fault error condition bring the computer out of including the power supply Only the standby mode 5VSB rail on the power supply is e Ensure all power cables are securely connected to the system board e Ensure the main power cable and front panel cable are securely connected to the system board working correctly Steady White The computer is fully functional and in If the computer is not responding do the On state the following e Ensure the display is connected and turned on 41 Power LED Light Status Possible Cause Troubleshooting Steps e Ifthe display is connected and turned on listen for a beep code Diagnostic Beep Codes Table 9 Beep Codes with Cause and Troubleshooting Steps Beep 1 Possible Cause Troubleshooting Steps BIOS ROM checksum in progress of failure System board failure covers BIOS corruption or ROM error No RAM detected No memory detected e Chipset Error Intel B75 System board failure Chipset DMA IMR Timer Error for Intel platform Chipset error e Time Of Day Clock test failure e Gate A20 failure e Super l O chip failure e Keyboard controller test failure RAM Read Write failure Memory failure RTC Power Fail COMS battery failure Video BIOS Test failure Video card failure Processor failure Processor failure Diagnostic Error Messages Error Messages AUXILIARY DEVICE FAILURE BA
27. n aae ases timss ce cud ln atu t rptu e ra tb ect ve ani 12 VS CANIN she Menmo ede eceotei iu b n ci Y vete ii oret f teet lar Pur tah cred orta Ei t d Ea e edv ev ases 12 REMOVING TNE biles DEB iot o op soia ers cde RU e ber ue Ot om pu pd o vp ku Lese be Pul eu punc UE S 12 stalling the OEIC A DVE RC EET 13 REMOVING the Hard ELSE UU ae aaa cad Se gape N 14 I stallimg the Hard DIVE MCN m m 15 Removing the Wireless Local Area Network WLAN Card essere 15 Installing the Wireless Local Area Network WLAN Card 15 Removing the Card Reade cccscssscsssssssessesseessesssesceeeseesseusseeeceeeeesseuseeeeseesseusseescaeeseesseescoeseaesueesceussaeseeesesaseeess 16 Installing the Gard Readers dettes tup eee tu Col bera doa ans e pde EE ved bu videte beu aspe MID a 17 Removing the Power Supply Unit PSU nennen nnne nnne nnn nnn nnn nnns 17 Installing the Power Supply Unit PSU cete ta ta esa vri ta be E Dr bre v ha adn aec e evt c teta hores 18 REMOVING the PoWBE SWIEOLD aZ sss cue a att aive etas easi at ibit eaa net sn PESE aola ede 18 Installing the POWeFSSWIEGD sn actioto a GL sinat tuom Asha haus eu o sla Maley 19 REMOVING the DO TP aH oeeesssc o cose Pascale ce Sopa R d tute tbi rod bi benc Cere et oo ERE o De a obest beoe Surio ces 19 Stel UNG the D Paese e editor radit t usa iba C cc tla cia nta dr reto A 21 Removing TGs FOCES SON radiant vera Pera a i e ana cared een don d a ov Fav
28. need 91
29. nnector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned K NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer see Turning Off Your Computer CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Qo RE du 09 Remove the cover AN CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer AN CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shutdown the operating system In Windows 7 Click stan then click Shut Down n Windows Vista Click stan
30. ord Diagnostics If you experience a problem with your computer run the ePSA diagnostics before contacting Dell for technical assistance The purpose of running diagnostics is to test your computer s hardware without requiring additional equipment or risking data loss If you are unable to fix the problem yourself service and support personnel can use the diagnostics results to help you solve the problem Enhanced Pre Boot System Assessment ePSA Diagnostics The ePSA diagnostics also known as system diagnostics performs a complete check of your hardware The ePSA is embedded with the BIOS and is launched by the BIOS internally The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to A K Run tests automatically or in an interactive mode Repeat tests Display or save test results Run thorough tests to introduce additional test options to provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user interaction Always ensure that you are present at the computer terminal when the diagnostic tests are performed Power on the computer As t
31. r you add change or remove any hardware in your computer e set or change a user selectable option such as the user password e read the current amount of memory or set the type of hard drive installed Before you use System Setup it is recommended that you write down the System Setup screen information for future reference P A3 CAUTION Unless you are an expert computer user do not change the settings for this program Certain changes can cause your computer to work incorrectly Enter System Setup 1 Turn on or restart your computer When the blue DELL logo Is displayed you must watch for the F2 prompt to appear Once the F2 prompt appears press lt F2 gt immediately K NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press F2 If you press F2 before you are prompted this keystroke Will be lost 4 Ifyou wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again Jumper Settings To change a jumper setting pull the plug off its pin s and carefully fit it down onto the pin s indicated on the system board The following table displays the system board jumper settings Table 2 Jumper Settings Jumper Setting Description PSWD Default Password features are enabled RTCRST pin 1 and 2 Real time clock reset Can be used for
32. rs 0 through 9 36 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space 6 D V C Re enter the system password when prompted Type the system password that you entered earlier and click OK Select Setup Password type your system password and press Enter or Tab A message prompts you to re type the setup password Type the setup password that you entered earlier and click OK Press Esc and a message prompts you to save the changes Press Y to save the changes The computer reboots Deleting or Changing an Existing System and or Setup Password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System or Setup password if the Password Status is Locked To enter the System Setup press F2 immediately after a power on or reboot 1 In the System BIOS or System Setup screen select System Security and press lt Enter gt The System Security screen is displayed In the System Security screen verify that Password Status is Unlocked Select System Password alter or delete the existing system password and press lt Enter gt or lt Tab gt Select Setup Password alter or delete the existing setup password and press Enter or Tab i NOTE If you change
33. s a registered trademark of Wireless Ethernet Compatibility Alliance Inc 2012 9 Rev A00 Contents Notes Cautions and Warnings essent tnn 2 1 Working on Your Computer eeeeeeeeeenrnrnn nnne nnns 5 Before Working Inside Your COMpPUTEL ccss cccessseeessseeeesseeeeesseeeesseeeecssteeecseeesssnsenessnsesessesessseeeeesseaesesasesessaeess 5 Turing Your COMM ULE asscsscvasntanwosuts vexadnaaracuxcobcunsussacuantea ues daa vaewaneiaaSocensnusveieansennstoaveatuanteteniedidanueleeiemnmancmanian 6 Aher Vorking Inside Your Computer ss eta este Ht eu nta a ri abun fastu atas 6 2 Removing and Installing Components eeeeeeeeeerrnnnnnnnnnnnnnnnnnnnnnnnns 7 Recommended TOS NEU 7 Removing the COVE cemeteries tuta retta RS nS En a EU dEs 7 stalling RARE REI ANTE OOo 0 Rernovinqg the Front Bezelonscsnicexasaevteiredim opaca dais cv RON 0 stalling the FrOBEBBZGL csse ies tatbas scii a fo DE eec c asiste ruta e LAC tero ss 9 Removing the Expansion Card ccsscccsssssessssesessseeeessseeeessneeeesseeeesssnseesassnenesseeenssseeeeseseeeesesneeeeseeeesessaeeeessneteessaeees 9 l stallifig the Expansion Dalton nest deve d eva aguas Deco n ta A iv ba fe EOD WELT URS Cu ae 10 Removing the System False etn eedtemisa d rep metit ne Dies eva ba ecd Dn isto un Er ep dy EO aan C 10 stalling the System FGI setae E TUR 11 Removing the Memo ssh ancunsccaduau ta eia coro asi cona
34. see the System Board Layout 4 Remove the 2 pin jumper plug from pins 2 and 3 and fix it on pins 1 and 2 e y M 5 Install the cover 6 Connect the computer to the electrical outlet and power on the computer to clear the password 7 Power off the computer and disconnect the power cable from the electrical outlet 8 Remove the cover 34 9 Replace the jumper on the pins 2 and 3 4 0 Install the cover mah 1 Follow the procedures in After Working Inside Your Computer 12 Power on the computer 3 Gotothe system setup and assign a new system or setup password Clearing CMOS Passwords 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Identify the CMOS password reset jumper on the system board see the System Board Layout 4 Remove the 2 pin jumper plug from pins 2 and 3 and fix it on pins 1 and 2 Rep y 5 Install the cover 6 Connect the computer to the electrical outlet and power on the computer to clear the password 1 Power off the computer and disconnect the power cable from the electrical outlet 8 Remove the cover 9 Replace the jumper on the pins 2 and 3 35 4N 10 Install the cover 11 Follow the procedures in After Working Inside Your Computer 12 Power on the computer System and Setup Password You can create a system password and a setup password to secure your comput
35. side Your Computer 2 Remove the screws that secure the cover to the computer 3 Slide the computer cover towards the back of the computer 4 Remove the computer cover Installing the Cover 1 2 3 4 Place the cover on the chassis Slide the computer cover towards the front of the computer Replace the screws that secure the cover to the computer Follow the procedures in A fer Working Inside Your Computer Removing the Front Bezel 1 2 3 4 Follow the procedures in Before Working Inside Your Computer Remove the cover Pry the front bezel retention clips away from the chassis Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis Installing the Front Bezel Mu de UG qe c Place the hooks on the notches in the computer Rotate the front bezel towards the computer Press the front bezel till the tabs snap into place Replace the cover Follow the procedures in After Working Inside Your Computer Removing the Expansion Card 1 2 3 4 Follow the procedures in Before Working Inside Your Computer Remove the cover Press the release tab on the card retention latch TEE Ed L z Ris ee ee J X WEFEF j D n X Press on the release lever to release the securing tab from the notch in the card LLL LL d S eA 5 Ease the card up and out of its connector and remove it from
36. the computer N esggsgsssgue WS ON V T Installing the Expansion Card 1 Place the card into it s socket and press it in till it snaps into place 2 Secure the expansion card by pushing in the card retention latch till it snaps into place 3 Replace the cover 4 Follow the procedures in After Working Inside Your Computer Removing the System Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the fan cable from the system board 2 OTIS ty DIPLLLLLA cesssZAESSSEEN 4 SG 4 9 ie N T LL hwsgnguss lalla P Installing the System Fan Place the fan at it s location on the computer 1 2 Replace the screws that secure the fan to the back of the computer 3 Connect the fan cable to the system board 4 Replace the cover 5 Follow the procedures in After Working Inside Your Computer 11 Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press down on the memory retention tabs on each side of the memory module 1 2 E Installing the Memory 1 Press the memory module into it s connector on the system board till it snaps into place 2 Replace the cover 3 Follow the procedures in After Working Inside Your Computer Removing the Optical Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover
37. then click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down n Windows XP Click Start Turn Off Computer Turn Off The computer turns off after the operating system shutdown process is complete 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer MF oe uA qe If required verify that the computer works correctly by running the Dell Diagnostics Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer Recommended Tools The procedures in this document may require the following tools e Small flat blade screwdriver e Phillips screwdriver e Small plastic scribe Removing the Cover 1 Follow the procedures in Before Working In
38. troubleshooting 30 System Setup Screens Table 3 System Setup Layout Menu Appears on top of the System Setup window This field provides a menu to access the System Setup options Press lt Left Arrow gt and lt Right Arrow gt keys to navigate As a Menu option is highlighted the Options List lists the options that define the hardware installed on your computer Options List Appears on the left Options Field Appears onthe right Dell Diagnostics Appears on the side of the System Setup window The side of Dell Diagnostics and contains right side of the System Setup window field lists features that define the configuration of your computer information about each option listed in and contains help information about the Dell Diagnostics In this field you the option selected in Dell including installed hardware power can view information about your Diagnostics conservation and security features computer and make changes to your Scroll up and down the list with the current settings Press Enter to up and down arrow keys As an make changes to your current option is highlighted the Options Field settings Press lt ESC gt to return to the displays the option s current and available settings Dell Diagnostics NOTE Not all settings listed in the Options Field are changeable Dell Diagnostics Appears below the Dell Diagnostics and lists keys and their functions within the active system
39. ve bays Internally accessible 3 5 inch drive bays External Connectors Audio Back panel Front Panel Network USB Front panel Back panel 48 Intel B75 64 Mb e PCI Express 2 0 e SATA 1 0 and 2 0 e USB 2 0 e USB 3 0 e 19 in 1 media card reader optional e PCI Express x1 slot includes mini PCI Express support speed 500 Mbps Gen 1 2 e PCI Express x16 slot support speed 8 Gbps Gen 1 2 3 1 5 3 0 6 0 Gbps 480 Mbps 5 Gbps one full height card up to three full height cards three connectors two front panel connectors for headphone and microphone one RJ45 connector two USB 2 0 connectors e four USB 3 0 connectors External Connectors e two USB 2 0 connectors Video e one 15 hole VGA connector e one 19 pin HDMI connector Control Lights And Diagnostic Lights power button light white light solid white light indicates power on state amber light solid amber light indicates sleep stand by state of the computer blinking amber light indicates a problem with the system board drive activity light white light blinking white light indicates that the computer is reading data from or writing data to the hard drive Power Coin cell battery 3 V CR2032 lithium coin cell mputvotage e 100 VAC to 127 VAC e 200 VAC to 240 VAC Input frequency 50 Hz to 60 Hz Wattage 300 W Input current 9 00 A 8 00 A 4 50 A F4 NOTE Total power output of 5 50 V and 3 30 V can not exceed
40. xternal power source to connect the USB device or if the device has two USB cables connect both of them S M A R T error possible hard disk drive failure 6 Technical Specifications K NOTE Offerings may vary by region The following specifications are only those required by law to ship with your computer For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Type e ntel Core i3 series e Intel Core ib series e Intel Pentium Dual Core e Intel Celeron L2 cache up to 6 MB depending on the processor Memory Memory module connector Memory module capacity Type Minimum memory Maximum memory Video Video Type Integrated Discrete Integrated video memory Audio Integrated Network Integrated two DIMM slots 2 GB 4 GB 6 GB or 8 GB 1333 MHz and 1600 MHz DDR3 Non ECC 2 GB 8 GB Intel HD Graphics with Intel Pentium Dual Core CPU GPU combo e Nvidia GeForce GT 620 1GB DDR3 e Nvidia GeForce GT640 1G GDDR5 e AMD Radeon HD 7570 1GB DDR5 up to 1 7 GB shared video memory Microsoft Windows Vista and Windows 7 Conexant CX20641 11Z Realtek 10 100 1000 Mbps Ethernet 4 System Information Chipset BIOS chip NVRAM Expansion Bus Bus type Bus speed PCI Express SATA USB 2 0 USB 3 0 Cards PCle x16 PCle x1 Drives Externally accessible 5 25 inch dri
41. y performing the removal procedure in reverse order IN WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory compliance IN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer gt CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins i AN CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with locking tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any co
Download Pdf Manuals
Related Search