DELL OptiPlex 3010
Contents
1. C 40 F to 149 F Relative humidity maximum Operating 20 to 80 non condensing Storage 5 to 95 non condensing Maximum vibration Operating 0 26 GRMS Storage 2 2 GRMS Maximum shock Operating 40 G Storage 105 G 59 60 Contacting Dell Contacting Dell K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Visit dell com support Select your support category Verify your country or region in the Choose a Country Region drop down menu at the top of page ae o E Select the appropriate service or support link based on your need 612. all open programs before you turn off your computer 1 Shut down the operating system In Windows 8 Using a touch enabled device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the O and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings D 1 Click Start 2 Click Shut Down or 1 Click Start 2 Click the arrow in the lower right corner of the Start menu as shown below and then click Shut Down 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off After Working Inside Your Computer After you complete any replacement procedure ensure you connect any external devices cards and cables before turning on your computer 1 Replace the cover AN CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer Connect any telephone or network cables to your computer Connect your computer and all attached devices to their electrical outlets Turn on your computer a UUN If required verify that the computer works correctly by running the Dell Diagnostics Removing and Installing Components This section provides detailed information on how to rem
3. default Description Displays the Service Tag of your computer Allows you to create a system asset tag if an asset tag is not already set This option is not set by default Controls the SERR message mechanism This option is not set by default Some graphics cards require that the SERR message mechanism be disabled Description Specifies how the ImageServer looks up the server address e Static IP e DNS enabled by default K NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Specifies the primary static IP address of the ImageServer with which the client software communicates The default IP address is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Lookup Method is set to Static IP Specifies the primary IP port of the ImageServer with which the client communicates The default IP port is 06910 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Specifies how the client obtains the IP address e Static IP e DNS enabled by default Option Description Client IP Client Subnet Mask Client Gateway License Status Table 11 System Logs Option BIOS Events NOTE This field is only
4. e Enabled w PXE e Enabled w ImageServer 33 Option Serial Port SATA Operation Drives Smart Reporting USB Configuration Miscellaneous Devices Table 3 Security Option Administrative Password System Password Internal HDD 0 Password 34 Description NOTE Depending on the computer and its installed devices the items listed in this section may or may not appear Allows you to set the serial port settings You can set the serial port to e Disabled e Auto e COMI e COM2 e COM3 e COM4 4 NOTE The operating system may allocate resources even though the setting is disabled Allows you to configure the operating mode of the integrated hard drive controller e Disabled The SATA controllers are hidden e ATA SATA is configured for ATA mode Allows you to enable or disable the various drives on board e SATA 0 e SATA 1 e SATA 2 e SATA 3 This field controls whether hard drive errors for integrated drives are reported during system startup This option is disabled by default Allows you to enable or disable the integrated USB controller for e Boot Support e Rear Dual USB Ports e Front USB Ports e Rear Quad USB Ports Allows you to enable or disable the Wi Fi Radio Description Allows you to set restricted access to system setup program This option is not set by default Displays the current status of the system s password security feature and allows a new system password to
5. page register read write failure 1 3 1 through 2 4 4 DIMMs not being properly identified or used 3 1 1 Slave DMA register failure 3 1 2 Master DMA register failure 3 1 3 Master interrupt mask register failure 3 1 4 Slave interrupt mask register failure 47 Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause 48 3 2 2 Interrupt vector loading failure 3 2 4 Keyboard Controller Test failure 3 3 1 NVRAM power loss 3 3 2 NVRAM configuration 3 3 4 Video Memory Test failure 3 4 1 Screen initialization failure 3 4 2 Screen retrace failure 3 4 3 Search for video ROM failure 4 2 1 No time tick 4 2 2 Shutdown failure 4 2 3 Gate A20 failure 4 2 4 Unexpected interrupt in protected mode 4 3 1 Memory failure above address OFFFFh 4 3 3 Timer chip counter 2 failure 4 3 4 Time of day clock stopped Code 4 4 1 Cause Serial or parallel port test failure Code 4 4 2 Cause Failure to decompress code to shadowed memory Code 4 4 3 Cause Math coprocessor test failure Code 4 4 4 Cause Cache test failure Error Messages Address mark not found Description The BIOS found a faulty disk sector or could not find a particular disk sector Alert Previous attempts at booting this system have failed at checkp
6. panel of the computer For more information on the diagnostic lights see the Service Manual at support dell com manuals Green light The power supply is turned on and is functional The power cable must be connected to the power connector at the back of the computer and the electrical outlet Controls and Lights K NOTE You can test the health of the power system by pressing the test button When the system power supply voltage is within specification the self test LED lights up If the LED does not light up the power supply may be defective AC power must be connected during this test Power Wattage Maximum Heat Voltage Dissipation Mini Tower 265 W 1390 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 5 0 A Desktop 250 W 1312 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 4 4 A Small Form Factor 240 W 1259 BTU hr 100 VAC to 240 VAC 50 Hz to 60 Hz 3 6 A Coin cell battery 3 V CR2032 lithium coin cell K NOTE Heat dissipation is calculated by using the power supply wattage rating Physical Height Width Depth Weight Mini Tower 36 00 cm 14 17 17 50 cm 6 89 inches 41 70 cm 16 42 8 87 kg 19 55 Ib inches inches Desktop 36 00 cm 14 17 10 20 cm 4 01 inches 41 00 cm 16 14 7 56 kg 16 67 Ib inches inches Small Form Factor 29 00 cm 11 42 9 26 cm 3 65 inches 31 20 cm 12 28 5 70 kg 12 57 Ib inches inches Environmental Temperature range Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 65
7. power to drain Plug the computer into a working electrical outlet and press the power button OOOO A possible system board power supply or peripheral failure has occurred e Power off computer leaving the computer plugged in Press and hold the power supply test button at the rear of the power supply unit If the LED next to the switch illuminates the problem may be with your system board e f the LED next to the switch does not illuminate disconnect all internal and external peripherals and press and hold the power supply test button If it illuminates there could be a problem with a peripheral e fthe LED still does not illuminate remove the PSU connections from the system board then press and hold the power supply button If it illuminates there could be a problem with the system board e Ifthe LED still does not illuminate the problem is with the power supply Memory modules are detected but a memory power failure has occurred e ftwo or more memory modules are installed remove the modules then re install one module and re start the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error If only one memory module is installed try moving it to a different DIMM connector and re start the computer e If available install verified working memory of the same type into y
8. the computer 2 Secure the power switch cable to the chassis 3 Thread the power switch cable into the chassis clips 4 Connect the power switch cable to the system board 5 Install the optical drive 6 Install the front bezel 7 Install the cover 8 Follow the procedures in After Working Inside Your Computer Related Links Removing the Power Switch Cable Removing the Front Thermal Sensor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the thermal sensor cable from the system board f A 4 Unthread the thermal sensor cable from the chassis clip 22 5 Related Links Installing the Front Thermal Sensor Installing the Front Thermal Sensor Secure the thermal sensor to the chassis front Thread the thermal sensor cable into the chassis clips Connect the thermal sensor cable to the system board Install the cover Follow the procedures in After Working Inside Your Computer ae Se SS Related Links Removing the Front Thermal Sensor Removing The System Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the system fan cable from the system board 23 4 Pry and remove the system fan away from the four grommets securing it to the back of the computer 3 3 SS SSS ass Ps en y pan f es i S g A x i E r lt i i RoN pp a y irae L
9. to remove it Related Links Installing the Internal Speaker Installing the Speaker 1 Press the speaker securing tab and slide the speaker downward to secure it 2 Thread the speaker cable into the chassis clip Connect the speaker cable to the system board Q Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing the Internal Speaker 17 Removing the Heat Sink and Processor 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the heat sink assembly cable from the system board 4 Loosen the captive screws that secure the heat sink assembly to the system board 5 Liftthe heat sink assembly upwards and remove it from the computer Lay the assembly with the fan facing downwards and with the thermal grease facing upwards 6 Press the release lever down and then move it outwards to release it from the retention hook that secures It 7 Lift the processor cover 8 Lift the processor to remove it from the socket and place it in an antistatic package Related Links Installing the Heat Sink and Processor Installing the Heat Sink and Processor Insert the processor into the processor socket Ensure the processor Is properly seated Lower the processor cover Press the release lever down and then move it inward to secure it with the retention hook Place the heat sink assembly into the chassis T
10. 28 Installing Tite System Boardu a a a 29 SV SUSI O CLUD aroa eea eaaa aeaa e N 31 SVS Em S eUD a ra a end A a E a A 31 BOO MEM een a a a ataceadeneemeadeatuacss 31 Boot Menu ENNANnCeM 6 NtSarivncasapaiaemisnyaiiiniminanuntiacanin E Mina eA 31 PUIG Key Seien Sennaa aa a a T Aannaneasantaskeaans 32 Beep Codes and Text Error M SSageS ccescesscssscseecssecseeseeeseecsessesceusseussenssenseauseauseesseesseneserssateseeeseesseseeaseesseneas 32 Naviganoinon sa a T NA 32 SVS emo CLU Ds ODIO NS senmo a a a 33 A THOU DIG SINOOEING siiip atta st ae beatae Doses at cael ad el oleae teeta 41 Diagnose l EDS op ces base dicca nae a E E a 41 Diaonoste Hon Panters anna a a 41 BEEN COLES aa E a a a TA 41 AAAI EN E EE E E EE E E E E E E E aeceaweeres 49 Address mark not FOUN ce ssnin aa a Na 49 Alert Previous attempts at booting this system have failed at checkpoint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support sss esssnonnennnnnesennsnnnnernnnenn 49 Alert Security override Jumper IS installe wsscescstivssccccsdcaaveedeassesvaxsunssaivdaceatadcaabaadins suscetoaxetavseeeusaaenaravdanieceds 49 Attachment failed TO FES MONG anmiana vanluscaves vaaed vas deaetucd E E E EN 49 Bad command OF All CIAL Gs roa r a E a NE ead boasts 49 Baderror correction code ECC Om diSk read asinina a r AAE E 49 Controller has aie Cees ateea cha aeet euch A a Snastrebeorss 50 Data er oros ch c Sac cuca sch ee
11. A Na x Ld nm Installing the System Fan 1 2 3 4 5 Place the system fan in the chassis Pass the four grommets through the chassis and slide outward along the grooves to secure them in place Connect the fan cable to the system board Install the cover Follow the procedures in After Working Inside Your Computer Removing the Input Output Panel 1 2 3 4 D 24 Follow the procedures in Before Working Inside Your Computer Remove the cover Remove the front bezel Disconnect the Input Output Panel and FlyWire cable from the system board ood Be oa Unthread the Input Output Panel and FlyWire cable from the clip on the computer 6 Remove the screw that secures the Input Output panel to the computer 7 Slide the Input Output panel towards the left of the computer to release it Related Links Installing the Input Output Panel 25 Installing the Input Output Panel Insert the Input Output panel into the slot on the chassis front Slide the Input Output panel towards the right of the computer to secure to the chassis Tighten the single screw to secure the Input Output panel to the chassis Thread the Input Output panel or the FlyWire cable into the chassis clip Connect the Input Output panel or the FlyWire cable to the system board Install the front bezel Install the cover Follow the procedures in After Working Inside Your Computer Related Links Remov
12. Dell OptiPlex 3010 Mini Tower Owner s Manual ory Model D12M Type D12M001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer o CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem AN WARNING A WARNING indicates a potential for property damage personal injury or death 2013 Dell Inc Trademarks used in this text Dell the DELL logo Dell Precision Precision ON ExpressCharge Latitude Latitude ON OptiPlex Vostro and Wi Fi Catcher are trademarks of Dell Inc Intel Pentium Xeon Core Atom Centrino and Celeron are registered trademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark owned by the Blu ray Disc Association BDA and licensed for use on discs and players The Bluetooth word mark is a registered trademark and owned by the Bluetooth SIG Inc and any use of such mark by Dell Inc is under l
13. Liftthe memory modules out of the connectors on the system board Related Links Installing the Memor Installing the Memory 1 Insert the memory modules into the connectors on the system board Install the memory module in the order of A1 gt B1 gt A2 gt B2 2 Press down on the memory modules until the retention clips spring back to secure them in place Install the cover Follow the procedures in After Working Inside Your Computer Related Links Removing the Memory Removing The Chassis Intrusion Switch 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the intrusion switch cable from system board 15 4 Slide the intrusion switch toward the chassis bottom and remove it from the system board Related Links Installing the Intrusion Switch Installing the Intrusion Switch 1 Insert the intrusion switch into the chassis rear and slide it toward the chassis top to secure it 2 Connect the intrusion switch cable to the system board 3 Install the cover 4 Follow the procedures in After Working Inside Your Computer Related Links Removing the Intrusion Switch Removing The Speaker 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Disconnect the speaker cable from the system board 4 _Unthread the speaker cable from the chassis clip 5 Press down the speaker securing tab and slide the speaker upwards
14. TN tie Speake oa a eeaeaoes stun etanemtaniaeite 17 Removing the Heat Sink and ProC SSOl cssccsssscessseceessteeessseesssseesessaeeesseeeecsseeesssnsesessueaesaeeeeseeeessnsessseaeaessaes 18 Installing the Heat Sink ahd PrOCESS OR onnaa aa a a aA 19 REMOVING INe Coin Cell Battery danni e a e a EE AN A r EA 20 installing The Con Cell Batte cosciran a a a a 20 Removing the Power Switch Ca bl Ccevaiiiesiain vctccbatn acnaguesduahearteanncsatahechagencwacesiwasaanceaweinseeeladenstainerdustaactenmuantassesanee 20 lnstalling the POWerSwiteh Cablen a a cess gi otc Me eek a Sa ae ee pe te as 22 REMOVING the Front Thermal SEIS Ol ienirt aeie EEE EE A E E abe axaueuoes 22 installing the Front Thermal SensOiiansasisin anA Aa aNs 23 Removing the System Faesn ie a a a eacea habalucath att olavecsehenuae ty aeasauacdiaak 23 Installing the System Fal visnssicasandecsscardeneeciaateaanvndewasindsaatnned eitieneed adncvesineec tuadaneinacaystestoasetaseadataetaninvebanedai ectaibermeenders 24 REMOVING the IN PET OULD PAINE cascctetcasscnsscnosncachesucuicanncs a tasteatncnasaaninceds 24 Installing the ln ptt Outpit Panelen a a a 26 Removing The Power Supply c ccsccsscssssssssssssesseesseesseeseeesseucseeceeeceeeceeeseeeseesseasgesseeaseesseusensaresesseessensseussaeesenesess 26 Installing the POWER SUP DIV siciitencn iiss ai iets E a A ae ek a al ec al 28 REMOVING the System Boa Usisni cove dacaicveitoaesquldacade i satsaasirsstdlesduteddigrl A a N
15. a specific track on the floppy disk or hard drive Shutdown failure Description A chip on the system board might be malfunctioning Time of day clock stopped Description The battery might be dead Time of day not set please run the System Setup program Description The time or date stored in System Setup does not match the computer clock 53 Timer chip counter 2 failed Description A chip on the system board may be malfunctioning Unexpected interrupt in protected mode Description The keyboard controller may be malfunctioning or a memory module may be loose WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the primary secondary EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell Description During initial startup the drive detected possible error conditions When your computer finishes booting immediately back up your data and replace your hard drive for installation procedures see Adding and Removing Parts for your computer type If no replacement drive is immediately available and the drive is not the only bootable drive enter System Setup and change the appropriate drive setting to None Then remove the drive from the computer Write fault Description The operating system cannot write to the floppy or hard drive Write fault on selected drive Description The oper
16. ally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error e If available install working memory of the same type into your computer KJ Memory modules are detected but a memory configuration or compatibility error has occurred e Ensure that no special requirements for memory module connector placement exist e Ensure that the memory you are using is supported by your computer 45 LED Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps 46 A possible expansion card failure has occurred e Determine if a conflict exists by removing an expansion card not a graphics card and restarting the computer e Ifthe problem persists reinstall the card you removed then remove a different card and restart the computer e Repeat this process for each expansion card installed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts A possible system board resource and or hardware failure has occurred e Clear CMOS e Disconnect all internal and external peripherals and restart the computer If the computer boots add the peripheral cards back one by one until you find the bad one e lf the problem persists the system board s
17. ating system cannot write to the floppy or hard drive X is not accessible The device is not ready Description The floppy drive cannot read the disk Insert a floppy disk into the drive and try again 04 Specifications Specification NOTE Offerings may vary by region For more information regarding the configuration of your computer click Start or Start in Windows XP Help and Support and then select the option to view information about your computer System Information System Chipset DMA Channels Interrupt Levels BIOS Chip NVRAM Processor Processor type Total Cache Memory Type Speed Connectors Capacity Minimum Memory Maximum memory Video Video type Integrated Discrete Intel H61 Express Chipset two 82C37 DMA controllers with seven independently programmable channels Integrated I O APIC capability with 24 interrupts 64 MB 8 MB e Intel Core i3 series e Intel Core i5 series up to 8 MB cache depending on processor type DDR3 1333 MHz two DIMM slots 1 GB 2 GB and 4 GB 1 GB 8 GB Intel HD graphics 2000 e AMD Radeon HD 6350 e AMD Radeon HD 6450 59 Video Video memory Integrated Discrete Audio Integrated Network Integrated Expansion Bus Bus Type Bus Speed Cards PCI Express x1 Mini Tower Desktop Small Form Factor PCI Express x16 Mini Tower Desktop Small Form Factor Drives Externally Accessible 5 25 inch drive bays M
18. back one by one until you find the bad one e ifthe problem persists the system board is faulty 0009 A possible coin cell battery failure has occurred Remove the coin cell battery for one minute reinstall the battery and restart 900999 A possible processor failure has occurred Re seat the processor 0000 Memory modules are detected but a memory failure has occurred e ftwo or more memory modules are installed remove the modules then re install one module and re start the computer If the computer starts normally continue to install additional memory modules one at a time until you have identified a faulty module or reinstalled all modules without error e If available install working memory of the same type into your computer VOO Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps A possible hard drive failure has occurred Re seat all power and data cables D009 J A possible USB failure has occurred Re install all USB devices and check all cable connections OOOO o I Ee No memory modules are detected e f two or more memory modules are installed remove the modules then reinstall one module and restart the computer If the computer starts norm
19. be assigned and verified This option is not set by default Displays the current status of the password on the system s internal hard disk drive HDD This option is not set by default Option Strong Password Password Configuration Password Bypass Password Changes Computrace Chassis Intrusion CPU XD Support OROM Keyboard Access Admin Setup Lockout Description This option lets you enable or disable strong passwords for the system Allows you to control the minimum and maximum number of characters allowed for a administrative password and the system password This option lets you bypass the System Boot Password and the internal HDD password prompts during a system restart e Disabled Always prompt for the system and internal HDD password when they are set This option is disabled by default e Reboot Bypass Bypass the password prompts on Restarts warm boots K NOTE The system will always prompt for the system and internal HDD passwords when powered on from the off state a cold boot Also the system will always prompt for passwords on any module bay HDDs that may be present This option lets you determine whether changes to the System and Hard Disk passwords are permitted when an administrator password is set W Allow Non Admin Password Changes This option is enabled by default This field lets you Activate or Disable the BIOS module interface of the optional Computrace Service from Abs
20. d visible during the POST process Once the operating system starts to load they turn off and are no longer visible The system now includes pre POST and POST LEDs in an attempt to help identifying a possible problem with the system easier and more accurate NOTE The diagnostic lights will blink when the power button is amber or off and will not blink when it is blue This has no other significance Diagnostic Light Patterns LED 3 00909 Power Button B Problem The computer is either turned off or is not receiving power Description Troubleshooting e Re seat the power cable in the power connector at the back of the computer and the Steps electrical outlet e Bypass power strips power extension cables and other power protection devices to verify that the computer turns on properly e Ensure that any power strips being used are plugged into an electrical outlet and are turned on e Ensure that the electrical outlet is working by testing it with another device such as a lamp e Ensure that the main power cable and front panel cable are securely connected to the system board LED 9 i i 90909 Power Button 41 Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button 42 A possible system board failure has occurred Unplug the computer Allow one minute for the
21. e keyboard is initialized before pressing the keystroke There are two ways to know that this has happened e The keyboard lights flash e The F2 Setup prompt appears in the top right hand corner of the screen during boot The second method is good if the monitor is already warmed up If it is not the system often passes the window of opportunity before the video signal is visible If this is the case rely on the first method the keyboard lights to know the keyboard is initialized Beep Codes and Text Error Messages The OptiPlex BIOS is capable of displaying error messages in plain English along with beep codes If the BIOS determine the previous boot was unsuccessful it displays an error message similar to the following Previous attempts at booting the system have failed at checkpoint Por help resolving this problem please note this checkpoint and contact Dell Technical k Uppoo rt Navigation The computer setup can be navigated by either the keyboard or the mouse Use the following keystrokes to navigate the BIOS screens Action Keystroke Expand and collapse field lt Enter gt left or right arrow key or Expand or collapse all fields lt gt 32 Action Exit BIOS Keystroke lt Esc gt Remain in Setup Save Exit Discard Exit Change a setting Select field to change Cancel modification Reset defaults Left or right arrow key lt Enter gt lt Esc gt lt Alt gt lt F gt or Load Defa
22. g tab from the dent in the card Then ease the card up and out of its connector and remove it from the computer Lift the PCI x4 expansion card if any up and out of its connector and remove it from the computer 11 Related Links Installing the Expansion Card Installing The Expansion Card Insert the PCle x4 card into the connector on the system board and press down to secure it in place Insert the PCle card if any into the connector on the system board and press down to secure it in place Insert the PCle x1 card if any into the connector on the system board and press down to secure it in place Insert the PCle x16 card if any into the connector on the system board and press down to secure it in place Press the retention tab on the card retention latch downwards Install the cover Follow the procedures in After Working Inside Your Computer Related Links Removing The Expansion Card Removing the Optical Drive 5 Follow the procedures in Before Working Inside Your Computer Remove the cover Remove the front bezel Remove the data cable and power cable from the back of the optical drive 41 P 7 E Ei Bein E aA eo a 4 Slide down the optical drive latch and then push the optical drive from the back towards the front of the computer 6 Repeat steps 4 and 5 to remove the second optical drive if available Related Links Installing the Optical Drive Installing The Optica
23. g tabs if you are disconnecting this type of cable press in on the locking tabs before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned K NOTE The color of your computer and certain components may appear differently than shown in this document To avoid damaging your computer perform the following steps before you begin working inside the computer 1 Ensure that your work surface is flat and clean to prevent the computer cover from being scratched 2 Turn off your computer see Turning Off Your Computer CAUTION To disconnect a network cable first unplug the cable from your computer and then unplug the cable from the network device Disconnect all network cables from the computer Disconnect your computer and all attached devices from their electrical outlets Press and hold the power button while the computer is unplugged to ground the system board Gor AO ro Remove the cover 2 CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components Turning Off Your Computer AN CAUTION To avoid losing data save and close all open files and exit
24. icense Wi Fi is a registered trademark of Wireless Ethernet Compatibility Alliance Inc 2013 08 Rev A01 Contents 1Working om Your Computer oniiansissiann tesa aseiereeaie ic thes auSetdatadl duaeteber nema 7 Betore VVOrking INSIGe Your COMPUTER nousiainen na a A a 7 Trang ON YoUr COMPU Einn a a a a a a a a 8 After Working Inside Your COMputel sccccssscecssseecssseeeessseeessseeeessneesssseesessuesesseeeessneesseneeseseuesessaeeeeseeesssneaeesees 8 2 Removing and Installing COMponents s s seseseseusunsesnsununsenunnnununnununununnenunununnnnnnnnunnnnnnnnnnnnnnnne 9 Removing Me Cove issar er a a S 9 Hstalling th eG OVE enan aa 9 Removing the Mont BEZEL ordrene a dnachieupcndascaseemmisscaeastadtens 10 mstaling The Front Beze lranceo a a a webcasts 10 Removing the Expansion Card ccsccccssscesssscecssseecssseessseeeesseeeeesneeesseeeseseueeseseeeeeseeeesssesaseseaeaseseeeeessneesssesesesaeees 10 Installing The Expansion Gart sznesgneana a AA NTA 12 Removing the Optical DiVino A 12 istalling The Optical Dive sais a n a A A N 13 Remong the Hard DIVE saiii a ok ssaaeduisnatetussamsasiasetnmeaatudeaasaue neva aatononnansuceiincamsneranceesenatas 13 installing TMe Nard Drive sasemon nissana TE T 14 Removing the Memo Yasin a a E A a 14 salmi ne MEMO aane S r A i 15 Removing The Chassis Intrusion Swite henon a A E E A 15 installing the Intrusion Swite Mci a a a A a aiia 16 REMOVING I heSpeake r an a a S 16 HVS etl N
25. ighten the captive screws to secure the heat sink assembly to the system board Connect the heat sink assembly cable to the system board Install the cover Follow the procedures in After Working Inside Your Computer 0 wN oO o e O N a Related Links 19 Removing the Heat Sink and Processor Removing The Coin Cell Battery 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Press the release latch away from the coin cell battery to allow the battery to pop up from the socket 4 Lift the coin cell battery out of the computer Related Links Installing The Coin Cell Battery Installing The Coin Cell Battery Place the coin cell battery into its slot on the system board Press the coin cell battery downwards until it is secured Install the cover Follow the procedures in After Working Inside Your Computer a a o Related Links Removing the Coin Cell Battery Removing the Power Switch Cable Follow the procedures in Before Working Inside Your Computer Remove the cover Remove the front bezel P OND Remove the optical drive 20 5 Disconnect the power switch cable from the system board 6 7 8 Pry the power switch cable free 9 Slide the power switch cable out through the front of the computer 21 Related Links Installing the Power Switch Cable Installing the Power Switch Cable 1 Slide the power switch cable in through the front of
26. in VGA connector 19 pin HDMI connector NOTE Available video connectors may vary based on the graphics card selected three 36 pin connector one 36 pin connector one 164 pin connector four 7 pin connectors two 7 pin connectors one 24 pin connectors two 240 pin connectors 57 System Board Connectors Mini Tower Desktop Small Form Factor Front panel control Processor Processor Fan Mini Tower Desktop Small Form Factor Password clear jumper RTC reset jumper Internal speaker Intruder connector Power connector Controls and Lights Front of the computer Power button light Drive activity light Diagnostic lights Back of the computer Power supply diagnostic light 58 two 3 pin connector one 5 pin connector one 16 pin two 10 pin and one 5 pin connector one 1155 pin connector one 4 pin connector one 5 pin connector one 3 pin connector one 3 pin connector one 5 pin connector one 3 pin connector one 24 pin and one 4 pin connector Blue light Solid blue light indicates power on state blinking blue light indicates sleep state of the computer Amber light Solid amber light when the computer does not start indicates a problem with the system board or power supply Blinking amber light indicates a problem with the system board Blue light Blinking blue light indicates that the computer is reading data from or writing data to the hard drive Four lights located on the front
27. ing the Input Output Panel Removing The Power Supply 1 2 3 4 5 26 Follow the procedures in Before Working Inside Your Computer Remove the cover Disconnect the power cables connected to the hard drive s and optical drive s Disconnect the 24 pin power cable from the system board 9 Push in on the blue release tab beside the power supply and slide the power supply towards the front of the computer Lift the power supply out of the computer 27 Related Links Installing the Power Supply Installing the Power Supply Place the power supply in the chassis and slide towards the back of the computer to secure it Tighten the screws securing the power supply to the back of the computer Connect the 4 pin power cable to the system board Connect the 24 pin power cable to the system board Thread the power cables into the chassis clips Connect the power cables connected to the hard drives s and optical drive s Install the cover Follow the procedures in After Working Inside Your Computer o N O SS SY gt Related Links Removing the Power Supply Removing The System Board Follow the procedures in Before Working Inside Your Computer Remove the cover Remove the front bezel Remove the expansion card Remove the heat sink and processor Disconnect all the cables connected to the system board DO J Be ON gt 7 Remove the screws that secure the system board to
28. ini Tower Desktop Small Form Factor Internally Accessible 3 5 inch SATA drive bays 56 up to 1 7 GB shared video memory Microsoft Windows Vista and Windows 7 up to 1 GB integrated Conexant CX20641 HD audio codec integrated Realtek RTL8111E Ethernet capable of 10 100 1000 Mb s communication PCI Express 2 0 SATA 2 0 and USB 2 0 PCI Express e x1 slot bidirectional speed 1 GB s e x16 slot bidirectional speed 16 GB s SATA 1 5 Gbps and 3 0 Gbps up to three full height cards up to three low profile cards up to one low profile cards up to one full height cards up to one low profile cards up to one low profile cards two one one slim optical drive bay Drives Mini Tower Desktop Small Form Factor External Connectors Audio Back Panel Mini Tower Desktop Small Form Factor Front Panel Network Adapter USB 2 0 Video System Board Connectors PCI Express x1 data width maximum one PCI Express lane Mini Tower Desktop Small Form Factor PCI Express x16 data width maximum 16 PCI Express lanes Mini Tower Desktop Small Form Factor Serial ATA Mini Tower Desktop Small Form Factor PS2 COM connector Memory System Fan two one one three connectors once each for line out line in and microphone two connectors for line out and line in microphone two connectors for microphone and headphone one RJ45 connector Front Panel 2 Back Panel 6 15 p
29. l Drive 1 Slide up the optical drive latch and push the optical drive from the front towards the back of the computer 2 Connect the data cable and power cable to the optical drive Install the front bezel _ ww Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing the Optical Drive Removing the Hard Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Remove the data cable and power cable from the back of the hard drive 4 Press both blue securing bracket tabs inwards and lift the hard drive bracket out of the bay 13 5 Flex the hard drive bracket and then remove the hard drive from the bracket 6 Repeat the above steps for the second hard drive if available Related Links Installing the Hard Drive Installing The Hard Drive 1 Flex the hard drive bracket and then insert the hard drive into the bracket 2 Press both blue securing bracket tabs inward and slide the hard drive bracket into the bay in the chassis Connect the data cable and power cable to the back of the hard drive w Install the cover 5 Follow the procedures in After Working Inside Your Computer Related Links Removing the Hard Drive Removing the Memory 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Release the memory retention clips on each side of the memory modules 4
30. m boot to access the menu e User prompting Not only is the menu easy to access when you are prompted to use the keystroke on the BIOS splash screen see image below The keystroke is not hidden e Diagnostics options The boot menu includes two diagnostic options IDE Drive Diagnostics 90 90 Hard Drive Diagnostics and Boot to the Utility Partition The benefit here is that you do not have to remember the lt Ctrl gt lt Alt gt lt D gt and lt Ctrl gt lt Alt gt lt F10 gt keystrokes although they still work K NOTE The BIOS features an option to disable either or both of the keystroke prompts under the System Security Post Hotkeys submenu When you enter the lt F12 gt or lt Ctrl gt lt Alt gt lt F8 gt keystroke correctly the computer beeps The key sequence invokes the Boot Device Menu 31 F12 or CTRL ALT F agnostics Intel R Management Engine BIOS Extension MEBx Since the one time boot menu only affects the current boot ithas the added benefit of not requiring the technician to restore the customer s boot order after completing troubleshooting Timing Key Sequences The keyboard is not the first device initialized by Setup As a result if you press a keystroke too early you lock out the keyboard When this happens a keyboard error message appears on the monitor and you cannot restart the system with the lt Ctrl gt lt Alt gt lt Del gt keys To avoid this scenario wait until th
31. nt assumes that the following conditions exist e You have read the safety information that shipped with your computer e Acomponent can be replaced or if purchased separately installed by performing the removal procedure in reverse order AN WARNING Before working inside your computer read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance AN CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer gt CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins i AN CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connectors with lockin
32. oint nnnn For help in resolving this problem please note this checkpoint and contact Dell Technical Support Description The computer failed to complete the boot routine three consecutive times for the same error Contact Dell and report the checkpoint code nnnn to the support technician Alert Security override Jumper is installed Description The MFG_MODE jumper has been set and AMT Management features are disabled until it is removed Attachment failed to respond Description The floppy or hard drive controller cannot send data to the associated drive Bad command or file name Description Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname Bad error correction code ECC on disk read Description The floppy or hard drive controller detected an uncorrectable read error 49 Controller has failed Description The hard drive or the associated controller is defective Data error Description The floppy or hard drive cannot read the data For the Windows operating system run the chkdsk utility to check the file structure of the floppy or hard drive For any other operating system run the appropriate corresponding utility Decreasing available memory Description One or more memory modules may be faulty or improperly seated Re install the memory modules and if necessary replace them Diskette drive 0 seek failure Description A cable may be loose or the c
33. olute Software Enables or disables the optional Computrace service designed for asset management e Deactivate This option is disabled by default e Disable e Activate Allows you to control the chassis intrusion feature You can set this option to e Enable e Disable e Qn Silent Enabled by default if chassis intrusion is detected Allows you to enable or disable the Execute Disable mode of the processor This option is enabled by default This option determines whether users are able to enter Option ROM Configuration screens via hotkeys during boot Specifically these settings are capable of preventing access to Intel RAID CTRL I or Intel Management Engine BIOS Extension CTRL P F12 e Enable User may enter OROM configuration screens via the hotkey e One Time Enable User may enter OROM configuration screens via the hotkeys on next boot only After next boot the setting will revert to disabled e Disable User may not enter OROM configuration screens via the hotkey This option is set to Enable by default Allows you to enable or disable the option to enter Setup when an Administrative password is set This option is not set by default 35 Table 4 Secure Boot Option Secure Boot Enable Expert key Management Table 5 Performance Option Multi Core Support Intel SpeedStep C States Control Hyper Thread Control Table 6 Power Management Option AC Recovery 36 Description Allow
34. omputer configuration information may not match the hardware configuration Diskette read failure Description The floppy disk may be defective or a cable may be loose If the drive access light turns on try a different disk Diskette subsystem reset failed Description The floppy drive controller may be faulty Gate A20 failure Description One or more memory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them General failure Description The operating system is unable to carry out the command This message is usually followed by specific information for example Printer out of paper Take the appropriate action to resolve the problem Hard disk drive configuration error Description The hard drive failed initialization 50 Hard disk drive controller failure Description The hard drive failed initialization Hard disk drive failure Description The hard drive failed initialization Hard disk drive read failure Description The hard drive failed initialization Invalid configuration information please run SETUP program Description The computer configuration information does not match the hardware configuration Invalid Memory configuration please populate DIMM1 Description DIMM1 slot does not recognize a memory module The module should be re seated or installed Keyboard failure Description A cable or connector may be loose or the keyboard or keyboard mouse cont
35. our computer Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button BIOS may be corrupt or missing The computer hardware is operating normally but the BIOS may be corrupt or missing OOOO A possible system board failure has occurred Remove all peripheral cards from the PCI and PCI E slots and re start the computer If the computer boots add the peripheral cards back one by one until you find the bad one Power connector not installed properly Re seat the 2x2 power connector from the power supply unit Possible peripheral card or system board failure has occurred Remove all peripheral cards from the PCI and PCI E slots and re start the computer If the computer boots add the peripheral cards back one by one until you find the bad one 43 Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED Power Button Problem Description Troubleshooting Steps LED 44 A possible system board failure has occurred e Disconnect all internal and external peripherals and re start the computer If the computer boots add the peripheral cards
36. ove or install the components from your computer Removing the Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Pull up the cover release latch at the side of the computer 3 Lift the cover upward to a 45 degree angle and remove it from the computer Related Links Installing the Cover Installing the Cover 1 Place the cover on the computer 2 Press down on the cover till it clicks into place 3 Follow the procedures in After Working Inside Your Computer Related Links Removing the Cover Removing the Front Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Pry the front bezel retention clips away from the chassis located at the side edge of front bezel Related Links Installing the Front Bezel Installing The Front Bezel 1 Insert the hooks along the bottom edge of the front bezel into the slots on the chassis front Rotate the bezel toward the computer to engage the four front bezel retention clips until they click into place Install the cover Follow the procedures in After Working Inside Your Computer gt a w N Related Links Removing the Front Bezel Removing the Expansion Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the cover 3 Push the release tab on the card retention latch outward 4 5 6 7 Pull the release lever away from the PCle x16 card to release the securin
37. p Sleep Control Fan Control Override Wake on LAN Table 7 POST Behavior Option Numlock LED Keyboard Errors POST Hotkeys Fast Boot Description e Last State This option is Power Off by default Sets time to automatically turn on the computer Time is kept in standard 12 hour format hour minutes seconds Change the startup time by typing the values in the time and AM PM fields K NOTE This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power is set to disabled Allows you to define the controls when Deep Sleep is enabled e Disabled e Enabled in S5 only e Enabled in S4 and S5 This option is Disabled by default Controls the speed of the system fan This option is disabled by default K NOTE When enabled the fan runs at full speed This option allows the computer to power up from the off state when triggered by a special LAN signal This feature only works when the computer is connected to AC power supply e Disabled Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN e LAN Only Allows the system to be powered on by special LAN signals This option is Disabled by default Description Allows you to enable or disable the Numlock feature when your computer starts This option is enabled by default Allows you to enable or disable the keyboard error repor
38. puter cannot find the floppy disk or hard drive No boot sector on hard disk drive Description The computer configuration information in System Setup may be incorrect No timer tick interrupt Description A chip on the system board might be malfunctioning Non system disk or disk error Description The floppy disk in drive A does not have a bootable operating system installed on it Either replace the floppy disk with one that has a bootable operating system or remove the floppy disk from drive A and restart the computer 52 Not a boot diskette Description The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it Insert a bootable floppy disk Plug and play configuration error Description The computer encountered a problem while trying to configure one or more cards Read fault Description The operating system cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective Requested sector not found Description The operating system cannot read from the floppy or hard drive the computer could not find a particular sector on the disk or the requested sector is defective Reset failed Description The disk re set operation failed Sector not found Description The operating system cannot locate a sector on the floppy or hard drive Seek error Description The operating system cannot find
39. relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer Specifies the static IP address of the client The default IP address is 255 255 255 255 K NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is setto Static IP Specifies the subnet mask of the client The default setting is 255 255 255 255 NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP Specifies the gateway IP address for the client The default setting is 255 255 255 255 K NOTE This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is setto Static IP Displays the current license status Description Displays the system event log and allows you to e Clear Log e Mark all Entries 39 40 Troubleshooting Diagnostic LEDs NOTE The diagnostic LEDs only serve as an indicator of the progress through the Power on Self Test POST process These LEDs do not indicate the problem that caused the POST routine to stop The diagnostic LEDs are located on the front of the chassis next to the power button These diagnostic LEDs are only active an
40. roller may be faulty Memory address line failure at address read value expecting value Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory allocation error Description The software you are attempting to run is conflicting with the operating system another program or a utility Memory data line failure at address read value expecting value Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them 51 Memory double word logic failure at address read value expecting value Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory odd even logic failure at address read value expecting value Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory write read failure at address read value expecting value Description A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them Memory size in CMOS invalid Description The amount of memory recorded in the computer configuration information does not match the memory installed in the computer Memory tests terminated by keystroke Description A keystroke interrupted the memory test No boot device available Description The com
41. s tnc as eae ga ce bases mes ne sac ae acta cence ehae ae aera aueaeeeaies 50 Decreasino avala te MEMONY nasisi A aceavenannt 50 Diskette drive 0 seek failUre cccecscessssesssesseecseeseeesseecseecseeceeecaeeseeeseesseessessgesseesueusenseaesoasseassoesseuseaeesaeeseeesess 50 Disketteread Taltre cuon a a A 50 Diskette subsystem FESCE AICO eiren er aN e anr iE AANER ANA rN 50 Gate A20 failure Rene nee om me eo Sn on Ee 50 OPC e Wea UA ast tessa Sa past ahaa facial istacga enor acaba ant encnstelstecu aca pvanen ant dente ainda Guneaactonaeatnbave ieaueoantenmeeanitee 50 Hard disk drive conniguration erCOr asninn a A O 50 Hard diskdrive controller falute srce Ee EE E 51 Hard diskdrivetall r E eask a a A a 51 Harddisk drweread talul G ansiraeann a a a a a AA 51 Invalid configuration information please run SETUP program sscccssscceesssseessseeeesseeeesseeeessneeessneeseseeeessees 51 Invalid Memory configuration please populate DIMM1 cccccsssscsesssecseecsesserseseeeseeeseseseessenseseeesseeesatens 51 keyboard 812 100 a ennot a a eee 51 Memory address line failure at address read value expecting value cccccesecssesssesssrseseeecseeeseeeseesseeesnees 51 Memorv allgcation ero cement er re rR te E A A 51 Memory data line failure at address read value expecting VAIUE ccccccscecssssseessseeeseeeceeeseesserssseeesetesseeeees 51 Memory double word logic failure at address read value expecting VAlUC cccccs
42. s you to enable or disable Secure Boot feature e Disable e Enable Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are e PK e KEK e db e dbx If you enable the Custom Mode the relevant options for PK KEK db and dbx appear The options are e Save to File Saves the key to a user selected file e Replace from File Replaces the current key with a key from a user selected file e Append from File Adds a key to the current database from a user selected file e Delete Deletes the selected key e Reset All Keys Resets to default setting e Delete All Keys Deletes all the keys K NOTE If you disable the Custom Mode all the changes made will be erased and the keys will restore to default settings Description This field specifies whether the process will have one or all cores enabled This option is enabled by default Allows you to enable or disable the Intel SpeedStep mode of the processor This option is disabled by default Allows you to enable or disable additional processor sleep states This option is disabled by default Allows you to enable or disable the Hyper Threading Technology This option is enabled by default Description Determines how the system responds when AC power is re applied after a power loss You can set the AC Recovery to e Power Off e Power On Option Auto On Time Dee
43. sscecessssseeessssseeeeessseeeees 52 Memory odd even logic failure at address read value expecting ValUC cccccssssecesesssseesessseseeeesseeeeeeees 52 Memory write read failure at address read value expecting VAlUC cccccsssseceesssseeesssssseesessseeeeeesseeeeeeses 52 Memory sizein CMOS Invalid 5 5 csuseiiresassacdess nnana a aa Asi 52 Memory tests terminated DY Keystroke sodri a a A 52 No DO Ot GeV ice AV il AC ie ate a A 52 NO DOOt SECTOR ON Nard dISK OVC anuicnsiaainiuaredianasunidusiaanhalarinnunindinal aon man meatal 52 INO ENTE FUNG Ke WI CO GUD Bc hcace sc cae sce sates a N a 52 NOMESV SEEM CISION disk ONION rainen aa ET Aa Aa a cited ae dbaaror muti E 52 i Fevis fo 6 0 a0 Co 2 1 tc Perea Ene rR re ee 53 PIUG and play Connora oer OM sacsivvesdvncvacwaciasiindencteraseatenvatead vastus aalvaduunucicsnss dud vunsecnedideadeanmcuateentninanen 53 PCN Ci UN Ea oatet ate a ascents coud aa Ope eRe tha tal ch se Nahe Bocce tala tats os af Claes iy vette t otek tae 53 RECUESTEC SECLOF nor LOUNG sccoieecuietneuseticcaunacvwrandamucaticawe deaduaas nee anahastianudesoawinomianl ARNA 53 R setfale deuaa a oda a 53 Sector no OUN Mey Reeaere eB mon Ee AN 53 SSE Fal OT antrena ns ttencaceat ned a aust suede E atts ccna dea foes A N 53 Smutdovin Talite reisn tO Pa RR vo ee 53 TUME Of CAV ClOCK SLO PDE uana ce chuccnies sa beated adits Mestad accagines dun vaactsaamian tees a A 53 Time of day not set please run the System Se
44. the computer 28 8 9 Installing The System Board 1 g Align the system board to the port connectors on the back of the chassis and place the system board in the chassis Tighten the screws securing the system board to the chassis Connect the cables to the system board Install the heatsink and processor Install the expansion card Install the front bezel Install the cover Follow the procedures in After Working Inside Your Computer 29 30 System Setup System Setup This computer offers you the following options e Access System Setup by pressing lt F2 gt e Bring up a one time boot menu by pressing lt F12 gt Press lt F2 gt to enter System Setup and make changes to the user definable settings If you have trouble entering System Setup using this key press lt F2 gt when the keyboard LEDs first flash Boot Menu This feature gives users a quick and convenient mechanism to bypass the System Setup defined boot device order and boot directly to a specific device for example floppy CD ROM or hard drive Keystroke Function lt Ctrl gt lt Alt gt lt F8 gt one time boot and diagnostics utility menu lt F12 gt one time boot and diagnostics utility menu Boot Menu Enhancements The boot menu enhancements are as follows e Easier access Although the lt Ctrl gt lt Alt gt lt F8 gt keystroke still exists and can be used to call up the menu simply press lt F12 gt during syste
45. ting when the computer starts This option is enabled by default Allows you to specify the function keys to display on the screen when the computer starts Enable F12 Boot menu enabled by default This option can speed up the boot process by bypassing some compatibility steps e Minimal The system boots quickly unless the BIOS has been updated memory changed or the previous POST did not complete e Thorough The system does not skip any steps in the boot process e Auto This allows the operating system to control this setting this works only when the operating system supports Simple Boot Flag 37 Option Table 8 Virtualization Support Option Virtualization VT for Direct I O Table 9 Maintenance Option Service Tag Asset Tag SERR Messages Table 10 Image Server Option Lookup Method ImageServer IP ImageServer Port Client DHCP 38 Description This option is set to Thorough by default Description This option specifies whether a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Intel Virtualization Technology Enable Intel Virtualization Technology This option is disabled by default Enables or disables the Virtual Machine Monitor VMM from utilizing the additional hardware capabilities provided by Intel Virtualization technology for direct I O Enable Intel Virtualization Technology for Direct I O This option is disabled by
46. tup Program cccssccsssscessseeecsseeesseesssseeeesseeeeeseneesssseeeeees 53 Timer chipcounter 2 fale drie E ataak waded ula selc E E 54 Unexpected interrupt in protected MOde cccccecccssecssscssessseeeseeeeseecseeeseeseseeeseeecseeceaesseeseseeeseeeeaeeseesesetesetess 54 WARNING Dell s Disk Monitoring System has detected that drive 0 1 on the primary secondary EIDE controller is operating outside of normal specifications It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell cccccesesssssseeseeesseecseeeseeeeees 54 Write aulhetas oe nan nF LP 2 TP oe ee 54 Write fault on selected Arive ccscccssccssecsecssrssseecseeecseecseesserseseeeseeecsaesseessseseseeeceeseseeseeeseseeesaeeeaeeseeseseeesness 54 AN is netaccessible The device is not ready sien cad elias iv he dan aca E aS 54 DS DOC ICAL OM Sinsecetvessceincestustreceeiseet wastes aea r a a aai Naa aa a a 55 SEG NC AON esae a a ae 55 6 Contac ing RSPR tne terete eet eerste tie ao on a Pn eee one ee ee ere ner eee 61 Contacting Del stata Bh gel al hase sa ce E ca eas aaa vetneda tens ae uaitia Maaluuiaenaerasncnuesoni antics vents 61 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety Unless otherwise noted each procedure included in this docume
47. ults menu option System Setup Options Table 1 General Option System Information Boot Sequence Date Time NOTE Depending on the computer and its installed devices the items listed in this section may or may not appear Description Displays the following information e System Information Displays BIOS Version Service Tag Asset Tag Ownership Date Manufacture Date and the Express Service Code e Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM 1 Size DIMM 2 Size DIMM 3 Size and DIMM 4 Size e Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology e PCI Information Displays SLOT1 SLOT2 SLOT3 SLOT4 e Device Information Displays SATA 0 SATA 1 SATA 2 SATA 3 and LOM MAC Address Allows you to specify the order in which the computer attempts to find an operating system from the devices specified in this list e USB Storage Device e CD DVD CD RW Drive e Onboard NIC Allows you to set the date and time settings Changes to the system date and time take effect immediately Table 2 System Configuration Option Integrated NIC Description Allows you to enable or disable the integrated network card You can set the integrated NIC to e Disabled e Enabled default
48. ystem board component is faulty 00009 J I Some other failure has occurred e Ensure that the display monitor is plugged into a discrete graphic card e Ensure that all hard drives and optical drive cables are properly connected to the system board e f there is an error message on the screen identifying a problem with a device hard drive check the device to make sure it is functioning properly Beep Codes e Ifthe operating system is attempting to boot from a device optical drive check system setup to ensure the boot sequence is correct for the devices installed on your computer The computer can emit a series of beeps during start up if the display cannot show errors or problems These series of beeps called beep codes identify various problems The delay between each beep is 300 ms the delay between each set of beeps is 3 sec and the beep sound lasts 300 ms After each beep and each set of beeps the BIOS should detect if the user presses the power button If so BIOS will jump out from looping and execute the normal shutdown process and power system Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause Code Cause 1 1 2 Microprocessor register failure 1 1 3 NVRAM 1 1 4 ROM BIOS checksum failure 1 2 1 Programmable interval timer 1 2 2 DMA initialization failure 1 2 3 DMA
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