Talkswitch TS-200
Contents
1. 23 Telephone repair and warranty 23 TalkSwitch limited 24 Legend softkey feature button numeric key TS 200 USER GUIDE INSTALLING YOUR PHONE INTRODUCTION Congratulations on purchasing a TalkSwitch TS 200 phone This phone is specifically designed to take full advantage of the features provided by the TalkSwitch line of phone systems TS 200 Feature Overview e Business speaker phone e TalkSwitch feature keys e 3 line LCD with softkeys e Caller ID with call log e Headset jack Message waiting count e Data port Message waiting indicator Desk or wall mountable e Hands free intercom e 10 Speed dial buttons e Hands free group paging e 99 entry phone book Please take the time to familiarize yourself with this User Guide IMPORTANT SAFETY INSTRUCTIONS When using telephone equipment basic safety precautions should always be followed to reduce the risk of fire electrical shock and injury including the following 1 Read and understand all instructions in this User Guide 2 Follow all warnings and follow all instructions marked on the product 3 Unplug this product from the wall outlet before cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning 4 Telephones should not be used in a bathtub shower or pool Immersion of the telephone in water could cause2. 2 Dial the number of the extension or phone number of the person you would like to conference in 3 Once the person has answered press the SY button to add the call currently on hold to your conversation 4 If the number you dialed is busy or unavailable press the softkey to get re connected to your call on hold WWW TALKSWITCH COM 11 TS 200 USER GUIDE PARKING A CALL Parking a call puts the call on hold in one of ten park orbits and allows the call to be retrieved from any phone in the office 1 Press the softkey to park the current call 2 The system will respond by confirming the call is parked and will announce the park orbit The orbit is between 500 and 509 To retrieve a call that has been parked 1 From any phone lift the handset or press the 19 button 2 Press the softkey followed by the park orbit of the call 3 You will be connected to call parked in the orbit specified PICKING UP A CALL Pick up allows you to answer a call ringing at someone else s extension When another extension is ringing 1 Lift the handset or press the button 2 Press the button 3 You will be connected to the incoming call Note Pick up works only for incoming external calls INTERCOM AND SET PAGING The TS 200 supports On hook intercom and Set Paging On hook intercom On hook intercom calls are automatically answered in speaker mode enabling instant hands free two way communication The telephone at the t
3. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Use caution when installing or modifying telephone lines Unplug the telephone from the wall outlet and refer servicing to qualified service personnel under the following conditions e The power cord is frayed or damaged e If liquid has been spilled into the telephone e If the telephone has been exposed to rain or water e Ifthe telephone does not operate properly by following the operating instructions e Ifthe telephone has been dropped or the enclosure damaged e Ifthe telephone exhibits distinct changes in performance Avoid using a telephone during a thunderstorm There may be a remote risk of electrical shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak WWW TALKSWITCH COM TS 200 USER GUIDE PART CHECKLIST The following parts are included with your TS 200 phone e TS 200 telephone Handset e Plastic base e Coiled handset cord e AC power adapter e TS 200 User Guide e 6 RJ11 phone cable If any of these parts are missing please contact your reseller INSTALLATION 1 Connect the power adapter to a wall socket and to the phone base The power jack is located on the underside of the phone Use only the power adapter provided with your phone 2 Connect the telephone line cord from the phone to the wall jack 3 Plug the coiled cord into the handset
4. c damage from moisture or corrosive environments d use of the power adapter with supply voltages other than that for which it is specified e static discharges f high voltage surges g electrostatic discharges h operation outside the product s specification or i failure to follow product instructions The warranty is void where a the serial number has been altered removed or effaced or b the product has been used in an application country region locality or connected to any network other than those for which the product was intended to operate TalkSwitch shall not have any obligation to repair or replace product until the Customer returns defective product to TalkSwitch Any replacement product may be either new or like new and may contain remanufactured parts equivalent to new in performance EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH ABOVE AND TO THE EXTENT PERMITTED BY APPLICABLE LAW THE PRODUCTS IS SUPPLIED ON AN AS IS BASIS AND THERE ARE NO WARRANTIES REPRESENTATIONS OR CONDITIONS WHETHER EXPRESSED OR IMPLIED WRITTEN OR ORAL ARISING BY STATUTE OPERATION OF LAW COURSE OF DEALING USAGE OF TRADE OR OTHERWISE WITH RESPECT TO THE PRODUCT TALKSWITCH SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY DURABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT In no event shall TalkSwitch be liable for any SPECIAL INCIDENTAL CONSEQUENTIAL ind
5. 16 WWW TALKSWITCH COM TS 200 USER GUIDE USEFUL TIPS REPROGRAMMING THE VOICEMAIL BUTTON FOR QUICK ACCESS Most people have a password assigned to their mailbox for security purposes The TS 200 is shipped with the button programmed to dial 3 O 6 to access your mailbox Once in voicemail you then have to enter a password then press to listen to messages To automate this process you can reprogram the voicemail number as follows 1 Press the button located at the upper right side of the phone 2 Press for option 4 VOICEMAIL then press SELECT 3 Press _EDIT_ If you normally have to press to make outside calls then simply add 2 Enter your password 3 Or if you have direct line access enabled then do the following 1 softkey 3 times to clear 9 O O 2 B PASE 4 Enter your password 5 B 6 Press 7 Press softkey or the S button to completely exit the menu system RING ONCE FEATURE The TS 200 has a useful feature for minimizing ringing noise in an office environment The phone can be set to ring only one time Subsequent rings will be muted and the amp button will flash during each ring To enable this feature simply press the amp button while the phone is on hook WWW TALKSWITCH COM 17 TS 200 USER GUIDE ADVANCED CONFIGURATION Pressing the button while the phone is idle provides access to numerous programmable features and values for the telephone W
6. 2 5mm jack located on the right side of the phone 2 The phone will automatically detect the headset and enable headset mode 2 5 mm Headset Jack Using headsets with the TS 200 Once headset mode is enabled you can make and receive calls using the headset without having to lift the handset The function of the 19 button changes once a headset is installed e Pressing the 19 button once places the phone off hook for making or receiving calls with the headset e Pressing the 19 button a second time engages the speakerphone instead of the headset e Pressing the 019 button a third time disconnects the call e Pressing the 9 button at any time will also disconnect the call SETTING THE DATE AND TIME Date and time is automatically set when the phone receives its first phone call It will use the time and date from Caller ID to synchronize itself with the TalkSwitch date and time WWW TALKSWITCH COM 7 TS 200 USER GUIDE USING YOUR PHONE OVERVIEW OF THE TS 200 PHONE PS 71 MWI 5 OPTIONS talkswitch JOHM SMITH i 801 8555 i2gi2 6 PHONEBOOK 7 VOICEMAIL 8 FLASH 9 DND 10 PICKUP 11 CONF 12 REDIAL 13 VOLUME A 14 VOLUME V 15 SPEED DIAL KEYS 16 SOFTKEYS 1 4 4 SPEAKER 3 HOLD 2 MUTE 1 RELEASE KEY LABEL USAGE 1 sy Drop active call Exit configuration menus or cancel data entry 2 amp Mute microphone
7. 8 8 Auto idle hold Phone returns to idle after hold is pressed 1 System features Accesses system features menu 2 Softkeys Reprograms softkey labels and codes 3 Flash time Duration of the line interruption when Flash is pressed 4 Pause time Duration of pause when inserted in dial strings 5 Auto dial time DTMF digit duration for stored pre dialed phone numbers 6 Auto dial gap Length of inter digit pause for stored pre dialed phone numbers 7 Release time Duration of on hook when call released 0 remain idle 8 Key time out Data entry key time out 9 LCD test Lights all LCD segments for test 0 Download NOT USED Factory reset Resets the programming to factory defaults 1 1 PBX direct line Disables dialing of the line access code auto dial prefix 1 2 PBX hold Flash for hold or local hold 1 3 PBX FSK Receive TalkSwitch FSK commands 1 4 PBX download Enable direct Firmware download from TalkSwitch 1 5 Hold release Return the phone to idle when a call is put on hold 1 6 Disconnect clear Return to idle when a line disconnect is detected 1 7 Light w off hook Turn message light ON when off hook 1 8 Extended DTMF Enables extended DTMF A D dialing 20 WWW TALKSWITCH COM TS 200 USER GUIDE MAINTENANCE OF YOUR PHONE Treat your telephone with care for trouble free performance Avoid dropping the handset or telephone Dropping or damaging the phone will void the warranty Retain the original packaging
8. during a call Enable disable ring once feature when idle 3 ws Hold unhold an active call 4 12 Enables handsfree operation Toggle between headset handsfree on hook when in headset mode 8 WWW TALKSWITCH COM TS 200 USER GUIDE KEY LABEL USAGE 5 e Access the configuration menu e Show Call Detail while in call log 6 e Access the phone book e Store the displayed phone number in the phone book 7 e Calls Voicemail 8 e Send a FLASH signal to the Extension line 9 m o Toggles do not disturb on and off 10 Answer a call at any ringing extension 11 Complete the conference join with party on hold 12 Redial the last dialed number 13 QA Increase ringer volume when idle Increase speaker or handset earpiece volume when on a call 14 W e Decrease ringer volume when idle Decrease speaker or handset earpiece volume when on a call 15 10 keys dial a pre programmed phone number or feature code 16 SOFTKEYS e Provide access to various functions in different circumstances SK1 MESSAGES e Access Voicemail SK2 CALLS Access the call log to view received call information SK1 TRAN e Initiate a transfer Puts current call on hold and allows the dialing of a new number SK2 CNCL Cancels a transfer and returns to the original call SK3 PARK Park active call system responds with the park orbit SK4 UNPK Retrieves a parked call from
9. the specified park orbit MWI Message waiting indicator lamp WWW TALKSWITCH COM 9 TS 200 USER GUIDE MAKING A CALL Calls can be initiated in a number of different ways Traditional Lift the handset and dial the number Handsfree or headset Press the 019 button and dial the number Pre dial Dial the number first then lift the handset or press 019 If required the phone will automatically add the line access code for example 9 if you dialed an external number Call log Dial from the call log See the call log section for details on how to do this Directory Dial from the phone book See the phone book section for more details on how to do this One touch speed dial Press the desired one touch speed dial key to call a pre programmed number RECEIVING CALLS When receiving calls your phone will ring and the display will show caller identity information if you are subscribed to Caller ID service To answer an incoming call lift the receiver or press the 0 O button TalkSwitch 613 725 2980 You can mute the ringing for the incoming call by MUTE pressing the softkey You can enable the ring once feature by pressing the amp button when the phone is idle This will cause all incoming calls to ring the phone only once Also the X button light will now flash when call is being received This light also flashes if you have turned off your ringer Ringing volume can be adjust
10. wae Aces AA ER a euam grege 13 Voicemails Re es eal alee wale alae owed 13 Accessing the calllog oii essere e E errem eius 13 Using one touch speed 15 Using the phone boOk 5 oes diene Re OA eee ae ew 16 Useful tips e e a ete woe a Ree pie E ae 17 Reprogramming the voicemail button for quick access 17 RING once Teatre x os wierd Aranda ave E EE e RO 17 Advanced configuration 18 Changing your phone back to factory 18 Navigating through the configuration 18 Configuration menus function summary 20 Maintenance of your phone 21 Troubleshooting guide 21 Blank screen cioe ua e REUS UE ue EGG eU eqs 21 Phone doesnt ng e e AERA ES a ees ied 21 No dial tne vue eor dre e ees 21 No Caller ID y eet pre go se Rn 22 Handset doesnt 4 2 ta eo Rd Ce esp e ni Ce e pe 22 Headset doesn t work 2 eee eee ee eee eee 22 Problems diang eed acer qoe cg e E 22 Message waiting count doesn t work 22 Can t receive on hook intercom 22 Can t receive set paging 2 ai eee eee eee eens 22 Regulatory information
11. ARNING Changing some of the values in the Options menus may cause your phone to experience operational problems CHANGING YOUR PHONE BACK TO FACTORY DEFAULT WARNING Resetting your phone to factory default will cause all programming including the phone book to be erased You can return your phone back to factory defaults by following these steps 1 3 SELECT B o 5 SELECT 6 VES NAVIGATING THROUGH THE CONFIGURATION MENUS You can use your numeric keypad to enter the number of the function you want to navigate to This eliminates the need to use the up down key to scroll through the menu choices The key s required to navigate to each menu is shown in the table Note You will need to enter between the menu key codes For example to navigate to the Factory Reset you would enter Cg 18 WWW TALKSWITCH COM TS 200 USER GUIDE OPTIONS MENU DEFAULT SETTINGS Key Code Feature Value Setting 1 Phone book 2 Speed dial 3 Headset OFF 4 Voicemail number H 5 Ring tone Fast warble 6 LCD contrast 7 LCD backlight 8 Features Sub menu 9 Auto dial prefix 9 0 Set time date Advanced config Sub menu About 8 1 Time format 12hr 8 2 Date format mm dd 8 3 Auto time set ON 8 4 Auto answer OFF 8 5 Store Caller ID ON 8 6 Quiet auto dial OFF 8 7 Format numbers ON 8 8 Auto idle hold OFF 1 System features Sub menu 2 Softkeys 3 Flash time 600 4 Pause time 2000 5 Auto
12. ENTS Installing your 1 MELO AUCH ON 1 Important safety Instructions sesse enirir E E 1 Part checklist esee aee oes EN EI bene eons 3 Installation ue oti Sade Bae dre UR HR A cuc 3 Wall Mounting gt ewe yw VEREOR 3 Setting up your TS 200 phone 4 Configure the line access 4 Set the language display cee eee 5 Headset operation 6 Installing headsets with RJ22 6 Installing headsets with 2 5mm 7 Using headsets with the 200 7 Setting the date and time eee 7 Using your 8 Overview of the TS 200 phone 8 Making call base 10 Receiving call her ke yr e ea 10 Hanging up a call 506282 ke m oki 10 Putting a call on hold oe ee ee ee n ee we 11 Transfering call e 2 25 erar qus RR Renee RU nu ce as uus 11 Conferencing llle 11 24 a OR esas PUR US Sa ee EN 12 Picking pascal RR A p Ge ew ee eee 12 Intercom and set paging srda use RE RR US RR eet 12 DO not disturb 21g a
13. TALKSWITCH USER GUIDE TALKSWITCH TS 200 TELEPHONE CT TP005 001401 talkswitch ANSWERS WITH INTELLIGENCE talkswitch 1545 CARLING AVENUE SUITE 510 OTTAWA ONTARIO CANADA K1Z 8P9 www talkswitch com TalkSwitch Copyright 2007 All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch No part of this user guide may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or information storage and retrieval systems or translated to another language for any purpose other than the licensee s personal use and as specifically allowed in the licensing agreement without the express written permission of TalkSwitch November 2007 CT TP 005 001401 TalkSwitch is a division of Centrepoint Technologies Inc Dear TS 200 owner Your TS 200 may be a new model that uses icons for special function keys that are not reflected in this guide Please take note of the changes below Key Label New Key Icon oer amp ws O19 French language TalkSwitch documentation For the 75 200 User Guide and Quick Reference Card in French please visit our website at www talkswitch com ca fr soutien talkswitch ANSWERS WITH INTELLIGENCE TABLE OF CONT
14. an electrical shock 5 Slots and openings in the cabinet back or bottom are provided for ventilation to protect it from overheating These openings must not be blocked or covered This product should never be placed near or over a radiator heat register or stove 6 This product should be operated only with the power source provided WWW TALKSWITCH COM 1 TS 10 11 12 13 14 15 16 17 18 200 USER GUIDE Do not allow anything to rest on the telephone line cord or power cord Do not locate this product where its cords will be stepped on or interfered with Do not overload outlets and extension cords as this can result in the risk of fire or electric shock Never push objects of any kind into this product through the cabinet slots as you may touch dangerous voltage points or short out parts that could result in fire or electrical shock Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product Take it to a qualified service technician when service or repair work is required Opening or removing covers may expose you to dangerous voltage or other risks Incorrect reassembly can cause electrical shock when the product is subsequently used Never touch un insulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Never install or modify telephone wiring during a lightning storm
15. and then plug the other end of the cord into the phone s handset connector The handset connector is on the left side of the phone WALL MOUNTING 1 If you are not using a wall mounting phone jack plate remove the bracket from the phone and use it as a template to mark the placement of the screw holes on the wall 2 Place the bracket on the phone for wall mounting rotate 180 from desk mount position and route cords as shown in the diagram 3 Push out the handset hook and reattach in opposite direction for the wall mount position 4 Replace handset and place the phone on the wall WWW TALKSWITCH COM 3 TS 200 USER GUIDE SEITING UP YOUR TS 200 PHONE Before you can start using your TS 200 telephone you will need to do the following 1 Configure your line access mode 2 Set the language display 3 Enable headset operation if you re using a headset 4 Set the date and time CONFIGURE THE LINE ACCESS MODE When you first power up the phone the display will show DIRECT LINE with options YES and NO e If this extension is configured so that you don t need to dial to place external calls then select YES e If you dial amp before placing external calls then select NO Once set the phone will automatically adjust redial speed dial and Caller ID dialing accordingly If the phone doesn t display the DIRECT LINE prompt toggle the PBX Standard switch from PBX to Standard back to PBX The switch is loca
16. arget extension must also support intercom To place an on hook intercom call dial B extension Set Paging Set paging calls are similar to on hook intercom calls but to a ring group and are only one way audio for announcements All the phones in the ring group automatically answered in speaker mode to receive the page The phones in the ring group must support set paging To place a set page call dial ring group number 12 WWW TALKSWITCH COM TS 200 USER GUIDE DO NOT DISTURB You can enable Do Not Disturb on your extension and you will not receive any calls at that extension All calls will follow the programmed Do Not Disturb call cascade option for your extension such as going directly to voicemail To enable or disable Do Not Disturb 1 Lift the handset or press the 19 button 2 Press the button 3 The Do Not Disturb setting of your extension will be changed You will receive a system confirmation of Do Not Disturb ON or Do Not Disturb OFF VOICEMAILS The TS 200 will indicate that you have new voice messages in your voice inbox by flashing the message waiting lamp The TS 200 will also show you how many new voice 09 16 11 03 AM messages you currently have This is shown on the 05 03 display when the phone is idle CALLS MESSAGES To access your voicemail box you can 1 Press the softkey or 2 Press the button Note You can re program your TS 200 to also automati
17. at the switch on the right side of the phone is in the PBX position e Ensure that your setting for direct line access on the phone matches the setting on the TalkSwitch unit MESSAGE WAITING COUNT DOES NOT WORK e Verify that your extension is programmed in TalkSwitch as a TS 200 e Verify that the PBX Standard switch on the side of the phone is in the PBX position CAN T RECEIVE ON HOOK INTERCOM CALLS e Verify that your extension is programmed in TalkSwitch as a TS 200 CAN T RECEIVE SET PAGING e Verify that your extension is programmed in TalkSwitch as a TS 200 22 WWW TALKSWITCH COM TS 200 USER GUIDE REGULATORY INFORMATION This equipment complies with TIA 968 A of FCC Rules On the base unit of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment If requested this information must be given to the telephone company This equipment also complies with regulations RSS210 and CS 03 of Industry Canada and Science Canada Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device This CLASS B Digital apparatus meets all requirements of the Canadian interference causing equipment regulations This equipment is compatible with inductively coupled hearing aids Noti
18. cally dial your mailbox password Please refer to the section Useful Tips for information on reprogram ming the message and voicemail keys ACCESSING THE CALL LOG The TS 200 can store up to 99 incoming call records Once 99 calls are reached new call records will replace the oldest records The idle phone display shows the number of news 09 16 11 03 AM calls in the call log To access the call log press 05 03 the softkey when the phone is idle CALLS MESSAGES WWW TALKSWITCH COM 13 TS 200 USER GUIDE For example the display would show the following 12 CALLS Total number of calls in the call log 12 CALLS 5 NEW 5 NEW Indicates the number of calls in the call log that have not been reviewed This includes RSET FIND UP DOWN answered and unanswered calls Resets all new calls as old without having to review all calls Displays the call log starting with the oldest call Displays the call log starting with the newest call Pressing this key will allow selection of the call viewing order Oldest un reviewed DAR ENEN Newest un reviewed Oldest reviewed NEW NEW 010 OLD Newest reviewed Reviewing the call records TalkSwitch 613 725 2980 DEL EXIT DOWN While reviewing the call records the phone display will show the following DEL Deletes the current call record Pressing this key for 2 seconds will show the option to delete all call records Dial the phone n
19. ce This telephone is to be used only as an extension phone connected to a TalkSwitch PBX If you experience trouble with this telephone equipment please contact the Technical Support department at the following address and phone number for information on obtaining service or repairs TalkSwitch 1545 Carling Ave Suite 510 Ottawa Ontario K1Z 8 9 Canada 866 393 9960 toll free in continental North America 613 725 2466 TELEPHONE REPAIR AND WARRANTY SERVICE Do not attempt to repair this telephone yourself You can return your telephone to your reseller for repair or replacement in accordance with our TALKSWITCH LIMITED WARRANTY If shipped make sure you obtain a WRA number for authorization for repair under warranty WWW TALKSWITCH COM 23 TS 200 USER GUIDE TALKSWITCH LIMITED WARRANTY TalkSwitch a division of Centrepoint Technologies Inc TalkSwitch warrants to the original end user customer Customer that each new TalkSwitch TS 200 telephone shall be substantially free from defects in materials and workmanship under normal use for a period of one 1 year from the date of the original purchase proof of purchase required The exclusive remedy and entire liability under this warranty will be for repair or replacement on a like for like basis at TalkSwitch s option The above warranty shall not apply to product defects resulting from a improper maintenance or installation b misuse neglect or accident
20. d and press SAVE Note about programming phone numbers Do not program the outside line access code 9 as part of the number The phone automatically inserts it for numbers that are 7 digits or more You can include pauses in the dialing of the number by pressing the softkey WWW TALKSWITCH COM 15 TS 200 USER GUIDE e You can include Flash in the dialing sequence by pressing the softkey Pressing at beginning of a number will disable the automatic dialing of the line access code 9 e If your phone is configured for Direct Line Access the phone will never insert a line access code 9 These tips also apply to programming phone book entries While reviewing the call log Pressing a speed dial key while viewing a call record will allow the user to automatically save the caller s name and number to the speed dial key USING THE PHONE BOOK The TS 200 has a built in phone book capable of storing 99 names and phone numbers Phone book entries can be programmed either by accessing the options menus or while reviewing the call log Using the options configuration menus 1 Press 2 Press SELECT J 3 Enter the name using the numeric keypad and press SAVE 4 Enter the phone using the numeric keypad and press SAVE While reviewing the Call Log 1 Pressing the 4 93 99 button while viewing a call record will allow the user to automatically save the caller s name and number to the phone book
21. dial time 100 6 Auto dial gap 100 7 Release time 0 8 Key time out 60 9 LCD test 0 Download Factory reset SYSTEM FEATURES MENU DEFAULT SETTINGS 1 1 4 2 1 3 4 4 1 5 1 6 1 7 p WWW TALKSWITCH COM PBX direct line PBX hold PBX FSK PBX download Hold release Disconnect clear Light when off hook Extended DTMF 19 TS 200 USER GUIDE CONFIGURATION MENUS FUNCTION SUMMARY Key Code Feature Value Name Explanation 1 Phone book Program entries in the phone book 2 Speed dial Program speed dial buttons 3 Headset Enable disable headset mode 4 Voicemail Program voicemail messages dial string 5 Ring tone Ring tone control 6 LCD contrast Change the LCD contrast 7 LCD backlight Time in seconds for LCD backlighting to stay on 8 Features Accesses the features menu 9 Auto dial prefix Access code to be dialed to access outside line 0 Set time date Set the TS 200 time and date Advanced cfg Accesses the advanced configuration menu About Displays the TS 200 firmware version 8 1 Time format Sets the display format for time 8 2 Date format Sets the display format for date 8 3 Auto time set Synchronize the time and date using incoming Caller ID 8 4 Auto answer Automatically answer incoming calls 8 5 Store Caller ID Enable disable call log 8 6 Quiet auto dial Enable disable speaker when dialing stored phone numbers 8 7 Format numbers Format numbers with dashes ie 1 613 725 2980
22. ed or turned off by using the volume control buttons while the phone is idle or ringing HANGING UP A CALL You can hang up by pressing the s button or putting the handset back in the cradle 10 WWW TALKSWITCH COM TS 200 USER GUIDE PUTTING A CALL ON HOLD You can put a call on hold by pressing the button Once a call is on hold you can hang up your phone without losing the call In order to get re connected to a call that you previously put on hold you must first lift the handset or press the 019 button then press the w button You will be reconnected to your previous call Note A call that was put on hold at a specific extension can only be retrieved from the same extension In order to re connect to a call from a different extension use the call park and unpark functions TRANSFERRING A CALL When you re on a call you can transfer it to another extension or voicemail box 1 Press the softkey to put the current call on hold 2 Dial the number of the extension or followed by the mailbox number if you are transferring the caller to a voicemail box 3 Hang up the call The person on hold will be connected to the number you just dialed 4 If the number you dialed is busy or unavailable you can press the softkey to get re connected to your call on hold CONFERENCING CALLS When you are on a call you can add another person to create a three way call 1 Press the button to put the current call on hold
23. eed to do the following 1 Press the second softkey located directly below the display 2 Power down and then power up the phone while holding this same softkey 3 Answer YES to the ERASE ALL CODE prompt that will appear on the display answering NO will bring you back to the French menus WWW TALKSWITCH COM 5 TS 200 USER GUIDE HEADSET OPERATION OPTIONAL If you are using a headset you will need to configure your telephone to operate in headset mode Configuring the TS 200 for headset mode allows you to place calls using the headset without the need to lift the handset The TS 200 supports 2 types of headsets Headsets with RJ22 handset connectors Headsets with 2 5mm connectors Installing headsets with RJ22 connectors Note In order to use a headset with an RJ22 connector you will need an external controller amplifier to switch between handset and headset 1 Connect your headset to the phone Disconnect the handset from the handset jack on the left of the phone e Plug your headset controller into the handset jack e Plug the handset into the headset controller 2 Configure the phone for headset mode Press the button e Press the for HEADSET e Press the softkey Press the softkey to turn headset mode on Press the softkey e Press and hold the S button to exit the option menus 6 WWW TALKSWITCH COM TS 200 USER GUIDE Installing headsets with 2 5mm connectors 1 Plug your headset into the
24. from TalkSwitch or your reseller 5 Ship the product prepaid to your reseller If the product was purchased from TalkSwitch send the unit in its original or better protective packaging to TalkSwitch 1545 Carling Ave Suite 510 Ottawa Ontario K1Z 8 9 Canada If the product is being shipped from outside of Canada the following statement must be included on the package Canadian Goods Being Returned to Canada Important Failure to obtain a WRA number and include the information indicated above will result in the package being refused WWW TALKSWITCH COM 25 TS 200 USER GUIDE FOR PRODUCTS PURCHASED OUTSIDE OF THE U S AND CANADA To be eligible to obtain warranty service during the warranty period the Customer must provide proof of the date of purchase serial number and obtain warranty return instructions from the appropriate Authorized Warranty Centre Authorized Warranty Centres are listed in the User Guide and on www talkswitch com To obtain warranty service the Customer is responsible for the cost of shipping the product to the Authorized Warranty Centre in suitable packaging Any applicable duties or taxes for the return of repaired or replacement product are the responsibility of the Customer Replacement or repaired product is warranted to be free from defects in material or workmanship for the remainder of the limited warranty period of the originally purchased product 26 WWW TALKSWITCH COM
25. in case you need to ship your phone back for repair Clean your telephone with a slightly damp cloth Never use detergents excess water aerosols or cleaning agents TROUBLESHOOTING GUIDE If you have any problems with your telephone determine first if the problem is with your phone or with the phone line BLANK SCREEN e Verify that your power adapter is properly connected PHONE DOESN T RING e Verify that the ringer is not turned off Press the A button while the phone is idle to turn the ringer on e Verify that the line cord is properly connected and that dial tone is present when going off hook e Verify that the TalkSwitch unit is properly programmed for your extension s call handling e Verify that Do Not Disturb is disabled for your extension NO DIAL TONE e Verify that the line cord is properly connected e Try with a different line cord Test the telephone in a different jack If it works then the jack may be defective or the TalkSwitch unit may be wired incorrectly WWW TALKSWITCH COM 21 TS 200 USER GUIDE NO CALLER ID e Check Caller ID subscription In order to receive Caller ID for external calls you must be subscribed to the Caller ID service from your telephone service provider HANDSET DOESN T WORK e Verify that the coiled handset cord jack is fully inserted into the handset HEADSET DOESN T WORK e Verify that your phone is configured for headset operation PROBLEMS DIALING e Verify th
26. irect OR SIMILAR damages including any lost profits lost data or other incidental or consequential or punitive damages whether based on contract tort 24 WWW TALKSWITCH COM TS 200 USER GUIDE INCLUDING WITHOUT LIMITATION NEGLIGENCE or any other legal theory whether or not advised of the possibility of such damages or whether such damages are forseeable In any event the total aggregate liability of TalkSwitch FOR DIRECT DAMAGES shall not exceed the purchase price of the product This warranty gives specific rights and Customer may have other rights subject to jurisdiction To the extent any part of this limited warranty statement is inconsistent with such local law that part shall be deemed modified to be consistent with such local law FOR PRODUCTS PURCHASED IN THE U S OR CANADA 1 Contact your reseller and obtain a Warranty Return Authorization WRA number if required If you bought the product directly from TalkSwitch you can obtain this number by contacting the Technical Support department at TalkSwitch call toll free in continental North America 866 393 9960 otherwise call 613 725 2466 Please have your model and serial number available when you call 2 Include a copy of your proof of purchase and a written explanation of the problem this will enable us to expedite your repair 3 Attach the shipping label to the exterior of the package 4 On the shipping label be sure to include the WRA number obtained
27. ted on the right side of the phone as shown in the picture The phone will then prompt you for direct line selection PBX Switch NOTE Ensure that the PBX Standard switch is in the PBX position when you are done 4 WWW TALKSWITCH COM TS 200 USER GUIDE SET THE LANGUAGE DISPLAY s di i Th Th telephone S display has three linies of text 09 16 11 03 AM first two lines display information while the third 05 03 shows the functions of the 4 softkey buttons CALLS MESSAGES located below the display When the phone is idle it displays the time and date as well as the number of calls received and number of new messages in your voicemail inbox Your phone comes with the English display menus installed If you want to switch your display menus to French you will need to do the following 1 Press the button located at the upper right side of the phone 2 Press ADVANCED CONFIG will appear on the display Alternatively you can navigate to ADVANCED CONFIG option using the UP and DOWN softkeys 3 Press the Softkey located directly below the display 4 Press 0 The DOWNLOAD prompt will appear on the screen Alternatively you can navigate to the DOWNLOAD option using the UP and DOWN softkeys 5 Press the softkey The DOWNLOAD prompt will appear on the screen 6 Press the YES softkey to download the French version In order to come back to the English menu and permanently remove the French you will n
28. umber shown in the current call record Pressing 9 or lifting the handset will also call the number shown in the call record Depending on the position within the call log the two right softkeys will allow the user to exit the call log if at the end or move up and down along the call list Adds the caller as an entry into the phone book Pressing any one of the 10 speed dial keys will program the key with the current call record name and number 14 WWW TALKSWITCH COM TS 200 USER GUIDE Show additional information about the call The Options button is the topmost feature key Record Number 1 of 45 1 45 AN CB LD 4 09 20 4 35PM CB Called back from the call record DEL DOWN AN Call was answered LD Long Distance Call 4 is the Number of calls received from this caller Show the next call record for this caller USING ONE TOUCH SPEED DIALS The TS 200 has 10 programmable one touch speed dial buttons Pressing a speed dial key will automatically dial the programmed phone number Speed dial keys can be programmed either by accessing the options menus or while reviewing the call log Using the Options Configuration Menu 1 Press 2 Press B 3 Press 4 Press the speed dial key that you want to program 5 Press if the key was already programmed and you want to change the value 6 Enter the name using the numeric keypad and press SAVE 7 Enter the phone using the numeric keypa
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