Zebra LP 2824
Contents
1. Zebra LP 2824 Desktop Printer User Guide W Part 980481 001 Rev A 980481 001A Proprietarv Statement This manual contains proprietary information of Zebra Technologies Corporation It is intended solely for the information and use of parties operating and maintaining the equipment described herein Such proprietary information may not be used reproduced or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies Corporation Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation All specifications and signs are subject to change without notice FCC Compliance Statement NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one o2. Verify the mode by printing and inspecting a status report 980481 001A a7 Manual Calibration Manual calibration is recommended whenever you are using pre printed media or if the printer will not correctly auto calibrate l Make sure the printer power is off and that media is loaded 2 Press and hold the feed button then turn on the printer power 3 Continue to hold the feed button until the status light LED flashes Release the feed button 4 The printer will set the media sensor for the label backing being used After the printer is done making this adjustment the roll will automatically feed until a label 1s positioned at the print head 5 The configuration settings similar to the example below will print Upon completion the printer will save the new settings in memory and remain in diagnostic dump mode 6 Press the feed button The printer will dispense another label with the message Out of DUMP and be ready for normal operation UKQ2933H U V4 28 19 Serial port 96 N 8 1 NND Image buffer size 1032K Fmem 000 0K 060 9K avl Gmem 000K 0331K avl Emem 000K 0331K avl 18 0 001 rY JF WY RY S2 D07 RO24 000 ZT Ute q1200 Q1500 036 d Option f out of DUMP 38 980481 001A Resetting the Factorv Default Values Sometimes resetting the printer to the factorv defaults solves some of the problems For troublehooting and to overwrite all stored parameters send the default command Communication
3. gt 3 4 gt 4 6 5 6 7 7 8 5 8 9 9 10 10 11 11 lt 12 1 13 13 14 14 15 15 16 16 17 17 hu 18 19 20 A 20 21 W 97 22 W 22 24 gt 24 5 N ds N 2 N i N 28 29 30 31 32 lt 33 34 35 36 PRINTER STROBE DATA O DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 ACK BUSY PAPER ERR SELECT AUTOFD n c SIG GND CHAS GND 5V SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND n c ERROR SIG GND n c n c SELECTIN Male DB 25 to Male Centronics Cable The figure below displays the cable wiring required to use the printer s Centronics parallel interface 42 980481 001A ZebraNet PrintServer I for Ethernet Networks This interface uses an RJ 45 straight through cable type The table below provides the pinout assignments Signal Pin Pin Signal Tx 1 1 Tx Tx 2 2 Tx Rx 3 3 Rx 4 4 5 5 Rx 6 6 Rx 7 7 8 8 Pin 4 Pin 5 Pin 3 Pin 6 Pin 2 Pin 7 Pin 1 Pin 8 Looking into the Printer s RJ 45 Modular Connector 980481 001A 43 Serial RS 232 Connector The printer operates as a Data Communication Equipment DCE and normallv connects via a standard RS 232 modem cable to a Data T
4. lightly moistened with medical grade alcohol 7096 pure or better 1 Open the media door and remove the media 2 Clean the platen surface with the alcohol moistened swab Rotate the platen while swabbing Repeat this process two to three times with a new swab to remove residual contaminates Adhesives and oils for example may be thinned by the initial cleaning but not completely removed 3 Discard the cleaning swab or pen after use Allow the printer to dry for one minute before loading labels Lubrication No lubricating agents of any kind should be used on this printer Some commercially available lubricants if used will damage the finish and the mechanical parts inside the printer 980481 001A 27 Replacing the Platen Removal Open the printer and remove anv media 1 Using a pointed stylus such as tweezers small slot head screwdriver or razor knife unhook the tabs on the right and left sides Then rotate them forward 2 Lift the platen out of the printer s bottom frame Assembly Make sure the right bearing is on the shaft of the platen 1 Align the platen with the gear to the left and lower it into the printer s bottom frame 2 Rotate the tabs back and snap them into place 980481 001A Replacing the Print Head In the event vou need to replace the print head read the procedure and review the removal and installation steps before actuallv replacing the print head Prep
5. up Clean the print head with cleaning pen Ensure top cover is locked closed Printing is faded or poor ae Clean the print head with cleaning pen Adjust print speed darkness in software Check the media and verify that print surface is facing up Check that correct thermal media is in use Prints only partial label or skips a label oe Pee Perform media length sensing Label caught on print head Top cover is not properly latched Possible software problem Check the printer memory configuration Refer to the programming manual Printing stops and indicator lights Amber or Red Perform media length sensing Possible problem with label stock Use only approved labels and tags Possible label jam Insufficient memory for label size Check the printer memory configuration Possible software problem Refer to the programming manual 34 980481 001A Problem Media Handling Solution or Reason Label Dispenser Printing continues between labels Make sure label taken sensor is on The label taken sensor is blocked or dirty Remove any scraps or dust Continuous media may be set Verify form length setting through programming Q command See the programming guide Prints one label and then stops Verify the quantity has been correctly set Cutter Operation Blade cuts through labels instead of cutting liner between labels Verify fo
6. ad reaches the correct operating temperature 36 980481 001A The printing does not start at the top of the label or misprinting of one to three labels m The media may not be threaded under the media guides Refer to Loading the Media on page 9 The printer needs to be calibrated Refer to Auto Calibration on page LT A label format was sent to but not recognized by the printer Is the printer in pause mode If so press the feed button If the status LED is on or flashing refer to What the Status LED is Telling You on page 33 m Make sure the data cable is correctly installed A communications problem has occurred First make sure that the correct communications port on the computer is selected Refer to Communicating with the Printer on page 16 Print out is only programming codes unexpected characters or has no printing at all Print a status report to check if line mode is active With programming use the lt LF gt OEPL1 lt LF gt command switch to line mode Use the lt ESC gt EPL2 command to switch to page mode m To manually switch between modes perform these steps Turn printer power off Hold the feed button while turning printer power on When the light starts flashing release the feed button When the light starts flashing again press and hold the feed button When the light turns steady amber release the feed button When the light turns steady green the mode is changed
7. aler 20 980481 001A Printing in Peel Mode The optional dispenser allows vou to print in peel mode where the label backing follows a different path and the labels are presented one at a time for subsequent placement Remove several labels from the backing material 2 Open the top cover 3 Open the dispenser door 4 Switch on the label taken sensor 5 Insert the backing in front of the peel bar and behind the peel roller 6 Close the dispenser door 7 Close the top cover 8 Press the Feed button to advance the label During the print job the printer will peel off the backing and present a single label Take the label from the printer so it will print the next label 980481 001A 21 Printing on Fan Fold Media E 2 Printing on fan fold media requires you to set the media hangers in position Open the top cover With a sample of your media adjust the media hangers to the width of the media The hangers should just touch but not restrict the edges of the media Lock the hangers and guides into position by sliding the lock forward Insert the media through the slot at the rear of the printer Run the media between the hangers and through the guides Close the top cover 980481 001A Using the Cutter Option Printers that have a bezel with a motorized blade can dispense one or more forms that are then automaticallv cut from the media supplv This option cuts thro
8. am axo d Red PA ARA deve end sine 21 IBI SIS II se rancio E eee eee ees 2 Reploc ins th Platel 2242 ba ie Fi a 28 Replacine the Print Head e her 29 Direct Thermal LP Model 4 444240 Ehe mh 30 Troubleshooting Pint Quality Problems ak o AERE OE Ses e pasas bt 36 MartialCalibraton serian actina tiara tren 38 Resetting the Factory Default Values o oooooooo oo 39 Communications Diagnostics is vens ze au a RR LA dae xd 39 Feed Button Modes ssssesseseidssenzsasdo lotionza ejdessbost 40 Appendix a A A PES 41 Universal Serial Bus USB Connector 2 2222222222 41 Parallel I 0 a oc in fk Son SONIA eos be OS eae ES 42 Internal Ethernet PrintServer ercer radios 43 Serial RS 232 Connector L 44 Serial RJ 11 Alternative Connector oo oooooooo oo 45 vi 980481 001A 980481 001A Vil 980481 001A This section describes what vou get in vour shipping box and provides an overview of printer parts This section also has procedures that describe how to open and close the printer and report anv problems Hellol Thank you for choosing a Zebra LP 2824 printer a high quality on demand printer manufactured by the industry leader in quality service and value Zebra Technologies Corporation For over 25 years Zebra Technologies Corporation has provided customers with the highest caliber of products and support Your printer is a high quality on demand printer The printer provides
9. are your work area by protecting against static discharge Your work area must be static safe and include a properly grounded conductive cushioned mat to hold the printer and a conductive wrist strap for yourself NOTE Turn the printer power off and unplug the power cord before replacing the print head 980481 001A 29 Direct Thermal LP Model Before following the steps in this procedure open the printer bv pulling the release latches forward then lifting the top cover Removal Unsnap the bracket from the lid 2 Slide the print head to one side until it is free of the lid 3 Usea 1 Phillips driver to loosen the screw that holds the ground wire to the bracket pull the wire away from the bracket 4 Unplug both bundles of print head wires from the left and right connectors 30 980481 001A Replacing the LP Print Head Continued Assembly 1 Align the print head to plug the left and right connectors into the wire bundles 2 Slip the ground wire under the right screw and use a 1 Phillips driver to tighten in 3 Slide the print head into one side and jog it into the other side 4 Align the pivots of the bracket onto the posts then snap the bracket into place 5 Clean the print head with the cleaning pen Reload media Plug in the power cord turn on the printer and print a status report to ensure proper function 980481 001A 31 2 980481 001A What the Statu
10. ate the platen roller Clean it thoroughly Platen roller with 70 isopropyl alcohol and a cleaning swab cleaning card or lint free cloth Peel bar Clean it thoroughly with 70 isopropyl alcohol and a Toaribsr cotton swab Exterior Water dampened cloth As needed Interior Brush or air blow Cutter Use tweezers to remove scraps 980481 001A Zo Adhesives and coatings of media can over time transfer onto the printer components along the media path including the platen and print head This build up can accumulate dust and debris Failure to clean the print head media path and platen roller could result in inadvertent loss of labels label jams and possible damage to the printer Print Head Considerations Alwavs use a new cleaning pen on the print head an old pen carries contaminants from its previous uses that mav damage the print head Media Path Considerations Use a cleaning swab or pen to remove debris dust or crust that has built up on the holders guides and media path surfaces Use the alcohol in the cleaning swab or pen to soak the debris so that it breaks up 2 Wipe the area with the cleaning swab or pen to remove the debris 3 Discard the cleaning swab or pen after use Cleaning Card Considerations Use a cleaning card to remove debris that has built up on the platen Avoid scrubbing or vigorously rubbing the platen otherwise the surface could be damaged 1 Open the printer and r
11. ay result After loading new supplies press the feed button to resume printing Static Discharge The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device DO NOT TOUCH the print head or the electronic components under the top cover Thermal Printing The print head becomes hot while printing To protect from damaging the print head and risk of personal injury avoid touching the print head Use only the cleaning pen to perform maintenance 980481 001A Introduction lil a ie l Whats inthe DOK 1 is asa si diee RE ad dicas aeee 2 Inspecting the Printer MAA 3 Openin gt he PONOT 44 aera roce muon d wb dH eda PER esse 3 Close Th Diner nee a epee dee S Ed br IRE be TUE 5 Reporting anaes au gore cee tok ae ea comet oe RERO jab 038 bane PUE 6 Related Documentation su das sucede a dus E ERREUR dada Rx dik 6 Getting Started Mod s o PEDI 8 du Quod er a od d P Qa PEE RR ces 7 Attaching Power Supply usos rent nee zur 8 Loading Roll Media issesrsieikatkadasstiszj tdknsd ae 9 Adjusting the Roll HOMES 262 299 ER e425 doe ERI x4 9 Placing the Roll in the Media Compartment 10 Usinge te Gudes coiere cosa ema daa iran da a 11 Operator Controls a suas earth een 12 Power SH suec trade es SUE Em Ur eee dM daa 12 Peed Bien a ie a anne e
12. d settings 2 Change the host computer settings to match the new printer settings Refer to the programming guide for more information about this command Default the Serial Parameters The default communications parameters on the printer are 9600 baud no parity 8 data bits 1 stop bit Many utilities downloaders and programs use these settings 980481 001A 17 Adjusting the Print Width Print width must be calibrated when vou use a roll with a different width from previous media Print width may be set by using the Set Label Width Q command described in the programming guide Adjusting the Print Quality Print quality is influenced by the heat of the print head the speed of the media and the type of media you are using Only by experimenting will you find the optimal mix for your application If you find that the print darkness needs to be adjusted refer to the heat density D command described in the programming guide If you find that the print speed needs to be adjusted refer to the print speed S command described in the programming guide 18 980481 001A This section helps vou get the most from vour printer Xou must use programming to control manv of the printer s functions A few examples m The Q command set form length controls label length m The O command hardware options has a parameter D that changes the printing mode to direct thermal For detailed information about creatin
13. direct thermal printing This manual provides all of the information you will need to operate your printer on a daily basis To create label formats refer to your programming guide This guide is available by contacting your distributor or dealer NOTE Many printer settings may also be controlled by your printer s driver or label preparation software Refer to the driver or software documentation for more information Your printer when connected to a host computer functions as a complete system for printing labels and tags 980481 001A What s in the Box Save the carton and all packing materials in case vou need to ship or store the printer later After unpacking make sure vou have all parts Follow the procedures for inspecting the printer to familiarize vourself with printer parts so vou can follow the instructions in this book Sample Labels Printer Documentation and Warrantv Cleaning Pen Power Supplv and Cords 2 980481 001A Inspecting the Printer Look at the outside of the printer and make sure that all parts are present Feed Status Button Light Power Power Interface Switch Supply Connectors Receptacle vary by option To access the media compartment you must open the printer Pull the release levers towards you and lift the cover 980481 001A gt INSPECTING THE PRINTER continued After opening the printer check the media compartment Tear Ba
14. e ed Oe eee ee ee 12 Ss E e i orion mare pit n a dela ae Go ed MERE EE 12 Media Length Sens ea usua eu dex bate ona dedo RA bb bed ab dE A dn 13 Hooking Up the Printer and Computer eee 14 Interface Cable Requirements 22 ese ba RT ibha 14 USB Interface Requirements eee 15 Parallel Interface Requirements liliis 15 Ethernet Interface Requirements ar nu een 15 Serial Interface Requitet e Illa urn een 15 Communicating with the Printer usa sai e mete u eae cones 16 Universal Serial Bus USB Communications 16 Parallel Communications x22 rial ceo a as da 16 Internal Ethernet Communications ooooooooooo ooo 16 Serial Communications 3305 313 24 6 noon a REC dc dee ewe es 2 17 Adjusting the Print Width s sustasoskisssssjassdzj RR nee era 18 Adjusting the Print Quality ea ue macie de rbd nd aS ees 18 980481 001A Operation amp Options Thermal PARAS a e a EEG nena tek ea en ek eae 19 Replacing Supplies ose xo iben beet VR EY peta a a Son 20 Printing in Peel MOGOGO 4444 donde Aer tebe duwa ti eb Y qu Ed 21 Printing on Fan Fold Media 2 lt lt 2440 6856 car Rex bba aa 22 Using the C tter OPHON seua al dy dre Sebbene 29 Maintenance CIOMUIMO sacado EEE Abba ches bid cados 25 Punt Head Considerations sis ie utiesss zszjestiws PIS x 26 Media Path Considerations sse a au orm ada s 20 Cleaning Card Considerations 0 0 00 c eee eee eee 26 Platen C onsideratlolss su
15. easure and verify the length of individual labels or tags The printer then prints a status summary and remains in diagnostic dump mode To begin normal operation tap the feed button The printer prints out of DUMP and advances a label If the status light remains amber or red or you cannot get this printout refer to Troubleshooting on page 33 980481 001A 13 Hooking Up the Printer and Computer Your printer will have one of these combinations of interfaces m Parallel Universal Serial Bus USB and DB 9 serial Ethernet and RJ 11 serial Each specific interface option USB parallel ethernet serial is discussed individually You must supply the required interface cable for your application CAUTIONS Keep the power switch in the OFF position when attaching the interface cable The power supply barrel connector must be inserted into the power supply receptacle on the back of the printer before connecting or disconnecting the com munications cables This printer complies with FCC Rules and Regula tions Part I5 for Class B Equipment using fully shielded six foot data cables Use of longer cables or unshielded cables may increase radiated emissions above the Class B limits Interface Cable Requirements Data cables must be of fully shielded construction and fitted with metal or metalized connector shells Shielded cables and connectors are required to prevent radiation and reception of electrical n
16. emove labels 2 Place the cleaning card into the label path so that it is under the guides and it extends between the print head and platen roller 3 Close and latch the printer 4 With the power switch on press the feed switch to move the cleaning card through the printer 5 Discard the card after use 26 980481 001A Platen Considerations The standard platen drive roller normally does not require cleaning Paper and liner dust can accumulate without effecting print operations Contaminates on the platen roller can damage the print head or cause the media to slip when printing Adhesive dirt general dust oils and other contaminates should be cleaned immediately off the platen However the non stick platen roller on inerless media printers requires frequent cleaning to keep adhesive buildup from occurring and transferring to the print head and the media path Keep a new platen available as a spare and install it whenever the printer has significantly poorer performance print quality or media handling If sticking or jamming continues even after cleaning you must replace the platen Keep a new platen available as a spare and install it whenever the printer has significantly poorer performance print quality or media handling If sticking or jamming continues even after cleaning you must replace the platen The platen can be cleaned with a fiber free swab such as a Texpad swab or a lint free clean damp cloth very
17. erminal Equipment DTE such as a computer or terminal with a default configuration of 9600 baud 8 bit data 1 stop bit and No parity Host DB DB Printer Pin Pin 1 1 45 Volts 2 gt 2 4 TxD 3 7 3 RxD A o 4 CIS 5 5 GND 6 I 6 RDY 7 gt 7 N C 8 gt 8 4 RDY 9 9 N C Female DB 9 to Male DB 9 Host PB 25 DB 2 Printer Pin 4 1 415 Volts 2 4 TxD 3 gt RxD 4 N C 5 GND 6 2 8 N C RDY 9 N C Female DB 25 to Male DB 9 F5 volts at 150 mA for external device e g KDU or scanner 44 980481 001A Serial RJ 11 Alternative Connector The printer operates as a Data Communication Equipment DCE and those printers with ethernet connectors also have an alternative serial RJ 11 interface used to connect to a Data Terminal Equipment DTE such as a computer or terminal with a default configuration of 9600 baud 8 bit data stop bit and No parity Note that looking into the printer s connector with the key notch pointing down pins are numbered from left to right Host DB R 11 Printer EN Pin 2 o 3 2 4 3e 5 4 6 5 7 6 gt 8 9 Female DB 9 to RJ 11 5 volts 160 mA max Pin 4 Pin 3 Pin 5 Pin 2 Pin 6 Pin 1 Front View of RJ 11 Modular Connector 980481 001A 45 46 980481 001A N OWA Zebra Technologies Corporation
18. g labels using page description programming language refer to the programming guide To improve print quality changing both print speed and density may be required to achieve the desired results Your application s printer driver provides control of the speed and heat density Thermal Printing The print head becomes hot while printing To protect from damaging the print head and risk of personal injury avoid touching the print head Use only the cleaning pen to perform maintenance The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device You must observe static safe procedures when working with the print head or the electronic components under the top cover You must use the correct media for the type of printing you require You must use direct thermal media 980481 001A 19 Replacing Supplies If labels run out while printing leave the printer power on while reloading data loss results if you turn off the printer After you load a new label roll press the Feed button to restart Always use high quality approved labels and tags If adhesive backed labels are used that don t lay flat on the backing liner the exposed edges may stick to the label guides and rollers inside the printer causing the label to peel off from the liner and jam the printer Approved supplies can be ordered from your de
19. nal serial interface that uses a 6 pin RJ 11 male connector on one end which is plugged into the mating RJ 11 alternative serial port located on the back of the printer The other end of the signal interface cable connects to a serial port at the host computer Depending on the specific interface requirements this will most likely be a null modem cable For pinout information refer to page 45 980481 001A 15 Communicating with the Printer Universal Serial Bus USB Communications The printer is a terminal device when using a universal serial bus interface You can refer to the Universal Serial Bus Specification for details regarding this interface Parallel Communications When using the parallel port typically there 1s no setup is required once the cable is plugged in If you should encounter any problems consult the user s guide that came with your computer Internal ZebraNet PrintServer II Communications You can refer to the ZebraNet PrintServer IITM for Ethernet Networks Installation and Operation Guide for details regarding this interface 16 980481 001A Serial Communications Serial communications between the printer and the host computer can be set by the Y command Y Command Use the serial port setup Y command to change the communications settings on the printer 1 With the host computer set at the same communications settings as the printer send the Y command to change the printer to the desire
20. nd then adjust the media guides You must use the correct media for the type of printing you require You must use direct thermal media Adjusting the Roll Holders Check the core of the media roll and adjust the holders if necessary For a narrow core lift the adjusters up For a wide core press the adjusters down 980481 001A Placing the Roll in the Media Compartment I Whether your roll media is inside or outside wound you load it into the printer the same way Open the printer Remember that you need to pull the release levers toward the front of the printer Remove the outside length of media During shipment the roll may become dirty when handled or dusty when stored Removing the outside length avoids dragging adhesive or dirty media between the print head and platen Separate and hold open the media hangers Orient the media roll so that its printing surface will be up as it passes over the platen Lower the roll between the hangers and close them onto the core 10 980481 001A Using the Guides The guides direct the media toward the platen and print head 1 Thread the media through the guides They should just touch the edges of the media 2 Close the top cover Remember that you need to lower the top cover and press down until the latches snap into place 980481 001A 11 Operator Controls Power Switch Press backward to turn ON or forward to t
21. oise To minimize electrical noise pickup in the cable Keep data cables as short as possible 6 1 83 m recommended Do not tightly bundle the data cables with power cords Do not tie the data cables to power wire conduits 14 980481 001A USB Interface Requirements Universal Serial Bus version 1 1 provides a high speed interface that is compatible with your existing PC hardware USB s plug and play design makes installation easy Multiple printers can share a single USB port hub Parallel Interface Requirements The required cable IEEE 1284 compliant is recommended must have a standard 36 pin parallel connector on one end which is plugged into the parallel port located on the back of the printer The other end of the parallel interface cable connects to the printer connector at the host computer For pinout information refer to page 42 Ethernet Interface Requirements Ethernet provides a powerful networking capabilitv that can be of use in a variety of internet intranet printing solutions After you load media and close the top cover you can press the test button next to the connector on the rear of the printer to get an ethernet configuration label Serial Interface Requirements The standard cable must have a nine pin D type DB 9P male connector on one end which is plugged into the mating DB 9S serial port located on the back of the printer The cable is a straight through type There is an optio
22. r Print Head Media Hangers Core Size Adjusters Lock down Lever Platen Gap Roller Sensor Roller Sensor Bar 4 980481 001A Closing the printer Lower the top cover Press down until the cover snaps closed 980481 001A Reporting Damage If vou discover damage or missing parts Immediatelv notifv and file a damage report with the shipping companv The manufacturer is not responsible for anv damage incurred during shipment of the printer and will not cover the repair of this damage under its warrantv policv Keep the carton and all packing material for inspection Notifv the authorized reseller Related Documentation Depending on the options vou have ordered or choose to use with vour new printer vou will find the following documents helpful EPL2 Programmer s Manual Programming for Page Mode Printing Line Mode Programmer s Manual and the notice YOUR NEW PRINTER and Its Printing Modes describing the line mode EPL 1 capability of your printer s firmware ZebraNet PrintServer II for Ethernet Networks Installation and Operation Guide Universal Serial Bus Specification available from the USB Implementation Forum 980481 001A This section describes how to set up vour printer for the first time and use the most common operating procedures for loading media in tear off mode Modes of Printing You can operate this printer in different modes Standard tear off mode allows
23. r more of the following measures Bl Reorient or relocate the receiving antenna B Increase the separation between the equipment and the receiver B Connect the equipment into an outlet on a circuit different than that to which the receiver is connected E Consult the dealer or an experienced Radio TV technician for help NOTE This unit was tested with shielded cables on the peripheral devices Shielded cables must be used with the unit to insure compliance The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies Corporation could void the user s authority to operate the equipment Liability Disclaimer Zebra Technologies Corporation takes steps to assure that its published Engineering specifications and Manuals are correct however errors do occur Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom No Liability for Consequential Damage In no event shall Zebra Technologies Corporation or anyone else involved in the creation production or delivery of the accompanying product including hardware and software be liable for any damages whatsoever including without limitation damages for loss of business profits business interruption loss of business information or other pecuniary loss arising out of the use of or the results of use of or inability to use such product even ifZebra Technologies Corporation has been advised of
24. rm length setting through programming Media jammed in cutter Unplug power and interface cables Use tweezers to remove scaps from cutter opening Blade fails to cut direct thermal paper or label liner Use programming C command to cycle cutter several times without media to perform a self cleaning See the programming guide Cutter must be replaced 980481 001A 39 Print Qualitv Problems No print on the label m You must use the correct media for the method of printing you require You must use direct thermal media Is the media loaded correctly Follow the instructions in Loading the Media on page 9 The printed image does not look right The print head is dirty Clean the print head according to the instructions on page 31 The print head is under temperature Adjust the print darkness and or print speed Use the S and D commands in the programming guide The media being used is incompatible with the printer Be sure to use the recommended media for your application and always use manufacturer approved labels and tags There are long tracks of missing print blank vertical lines on several labels The print head is dirty Clean the print head according to the instructions on page 31 The print head elements are damaged Replace the print head see Replacing the Print Head on page 32 The print head is under temperature Continue printing while the print he
25. s Diagnostics If there is a problem transferring data between the computer and printer try putting the printer in the communications diagnostics mode The printer will print the ASCII characters and their respective hexadecimal values a sample is shown below for any data received from the host computer To find out how refer to the power off mode procedure in Manual Calibration on page 38 783124878080 100 1 b 1 2 N M 78HA081 150 1 b 1 2 N M 78BA882 200 1 b 1 2 N M JA083 250 1 b 1 o N H 702A084 300 1 b 1 2 N H 1BA085 350 1 b 1 2 N M 79A086 400 1 b 1 2 N M TBAQ87 458 1 b 1 2 N M 72A8088 500 1 b 1 2 N M 78A089 550 1 b 1 2 N M LEO80 50 1 600707BA200 100 1 b 2 2 N M IEA201 150 1 b 2 2 N M TBA282 200 1 b 2 2 N M I8A203 250 1 b 2 2 N M 7HA204 300 1 b 2 2 N M JBA205 350 1 b 2 2 N M IDA206 400 1 b 2 2 N M JMA207 450 1 b 2 2 N M JBA208 500 1 b 2 2 N M IEA209 550 1 b 2 2 N M ILE20B 50 1 600JBJ BAS 20 100 1 b 3 2 N M IBA321 150 1 b 3 2 N M JEA3 22 200 1 b 3 2 N M 18A323 250 1 b 3 2 N M SQA3 24 300 1 b 3 2 N M JMA325 350 1 b 3 2 N M NDAS 26 400 1 b 3 2 N M 7BA327 450 1 b 3 2 N M JAS 28 508 1 0 3 2 N M IDA329 550 1 0 3 2 N M TELE 320 50 1 60071 A480 100 1 b 4 2 N M TBA481 150 980481 001A 29 Feed Button Modes Printer Condition Feed Button Action Printer is OFF Printer is off Tapping or holding the button ha
26. s Light is Telling You Color Status Solution or Reason Check power connection from the A C outlet to power None off supply to printer Printer printing normal operation Br sonst Au paused ready to receive gala normal operation Printer paused waiting for user action for example to take a dispensed label or to tap the feed button The cover open sensor is active Press top cover to close and lock Amber constant Printer has a syntax or command error Check program and resend print job Firm download in progress Indicator lights red then a green blinkin E E E 9 Signal to begin media length sensing after turning ON printer Release the feed button Red Media is out Reload a new supply Press feed button to continue constant Power up failure Switch power OFF then back ON Printer ready to receive flash programming during firmware download 980481 001A 33 Printer Operation Problem Solution or Reason Media does not advance So oe IN Check interface cable connections from computer to printer Make sure top cover is locked closed Check that labels are correct Verify media has print surface up for printing Printer has a syntax or command error Check program and resend print job Media moves but nothing is printed N gt Verify that the labels are the correct type direct thermal Check that the roll is loaded with the thermal side facing
27. s no result Printer is ON Cover is open Tapping or holding the button has no result Labels tags or fan fold forms are loaded Tap the button once to perform a form feed Hold the button to perform a continuous feed The printer stops at the top of the next form Continuous media roll is loaded Tap the button to perform a line feed The printer stops on the next line Hold the button to perform a continuous feed The printer stops at the next line when you release the button Fresh media has just been loaded Tap the button to advance media If printer fails to detect media the platen stops turning and the status LED lights Red if the printer cannot detect a gap within 11 inches 27 9 cm the platen stops turning and the status LED lights Amber 40 980481 001A Interfaces Universal Serial Bus USB Connector The figure below displavs the cable wiring required to use the printer s USB interface Vbus N C Shell Shield Drain Wire uu For information on the USB interface go to the USB web site at http www usb org 980481 001A 41 Parallel Interface HOST STROBE DATA 0 DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 ACK BUSY PAPER ERR SELECT AUTOFD ERKOR N A N A N A SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND SIG GND DB 25 Centronics Pin No Pin No 1 95 1 2 gt 9
28. the possibility of such damages Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages the above limitation may not apply to you Trademarks The Zebra logo and the zebra head design are both registered trademarks and LP 2824 is a service mark of ZIH Corp Windows and MS DOS are registered trademarks of Microsoft Corp All other marks are trademarks or registered trademarks of their respective holders Copyrights This copyrighted manual and the label printer described herein are owned by Zebra Technologies Corporation All rights are reserved Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to 10 000 17 U S C 506 Copyright violators may be subject to civil liability 2004 ZIH Corp All rights reserved 980481 001A li Shock Hazard The printer and power supplv should never be operated in a location where either one can get wet Personal injurv could result Media Alwavs use high qualitv approved labels and tags If adhesive backed labels are used that DO NOT lay flat on the backing liner the exposed edges mav stick to the label guides and rollers inside the printer causing the label to peel off from the liner and jam the printer Approved supplies can be ordered from vour dealer If media run out while printing DO NOT turn the power switch OFF 0 while reloading or data loss m
29. ugh continuous paper from rolls and liner between labels Keep the cutter drv Never use anv solutions or solvents to clean the blade Use the f command to set the cut position and the C command to cut immediatelv outside a form If the blade cuts through labels adhesive can jam the cutter l Turn OFF O printer power and unplug the power and interface cables before clearing the cutter 2 After removing debris plug in the power and interface cables turn on the printer then test for normal operation 980481 001A Za 24 980481 001A Cleani ng When vou clean the printer use one or more of the following supplies that best suits vour needs DESCRIPTION Cleaning pens 12 Cleaning swabs 25 Cleaning cards 2 in wide 25 Save a Print Head film 2 in wide 3 The cleaning process takes just a couple of minutes using the steps outlined below Printer Part Method Interval Let the print head to cool for one minute then use a new cleaning pen to swab the print elements the thin gray line on the print head from end to end MOTE You do not have to turn off the printer to do this As Print head E necessary If print quality remains poor after cleaning try the orator Save a Print Head cleaning film to remove buildup everti l y five without damaging the print head Call your authorized rolls of reseller for more information media Manually rot
30. urn OFF the printer CAUTION The power should be turned off before connecting or disconnecting the communications and power cables Feed Button Forces the printer to feed one blank label Takes the printer out of a pause condition The printer is put into pause by either a programming command or an error condition See What the Status Light is Telling You on page 33 Use the Feed button for printer setup and status see Feed Button Modes on page 40 Status Light Functions as a printer operational indicator see What the Status Light is Telling You on page 33 Feed ee Button Status Light Switch 12 980481 001A Media Length Sensing media and print a status printout UKQ2933H U V4 28 19 Serial port 96 N 8 1 RA Image buffer size 1032K Fmem 000 0K 060 9K avl Gmem 000K 0331K avl Emem 000K 0331K avl 18 0 001 rY JF WY RY S2 D07 RO24 000 ZT Ute q1200 Q1500 036 r Option f out of DUMP Before you connect the printer to your computer make sure that the printer is in proper working order You can do this by making the printer measure After loading media perform the following procedure that measures the length of each label or tag Make sure the top cover of the printer is closed l Make sure that printer power is off Press and hold the feed button Turn printer power on When the status light blinks release the feed button The printer advances the media to m
31. you to tear off each label or a strip of labels after it is printed In optional peel off mode the backing material is peeled away from the label as it is printed After this label is removed the next one is printed In optional liner free mode labels have no backing This option is only available with a special platen m In optional cutter mode an attached unit cuts through the media The printer typically uses roll media but you can use fan fold or other continuous media as well For procedures to use optional modes and features refer to the Operation and Options section 980481 001A Attaching Power Supplv Check the power supply to make certain it 1s appropriate for your input voltage Warning Use the power supply that came with your printer Never operate the printer and power supply in an area where they can get wet Serious personal injury could result 1 Make sure the power switch is in the off position down 2 The DC power supply has a barrel connector on one end that must be inserted into the power supply receptacle on the back of the printer 3 Insert the separate AC power cord into the power supply 4 Plug the other end of the cord into an appropriate AC electrical outlet C e Plug t Varies by Country Barrel Connector Switch Power Supply Power Supply Receptacle 8 980481 001A Loading Roll Media When vou load media vou must place the roll on the media hangers a
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