APC Back-UPS 500
Contents
1. green is lit whenever utility power is powering the Battery Backup outlets button inward ar On Battery yellow is lit whenever Place the unit on its side Slide the battery Pull the battery out exposing the battery terminals the battery of the Back UPS is powering Replace Battery red is lit when compartment cover upward and off of the UPS and wires Disconnect the wires from the terminals equipment connected to the Battery Backup Outlets X ever the battery is near the end of its use ful life or if the battery is not connected _z Four Beeps Every 30 Seconds this see above A battery that is near the alarm is sounded whenever the Back end of its useful life has insufficient run UPS is running On Battery Consider time and should be replaced saving work in progress this alarm is sounded whenever the battery has failed the automatic lt Chirps for 1 Minute Every 5 Hours Seve lt Continuous Beeping this alarm is diagnostic test sounded whenever a low battery condition is reached Battery run time is very low Promptly save any work in progress and exit all open applications Shutdown the operating system computer and the Back UPS Slide the new battery into the battery compartment Align the battery compartment cover with the grooves Connect the battery wires to the terminals as follows in the UPS Slide the cover down2. Installation 4 Placement Power Connect Equipment Switch on the Avoid placing the Back UPS in to the Back UPS Back UPS e Direct sunlight The rear panel of the Back UPS consists of the Note Allow the Back UPS to charge for a full eight following elements hours prior to use Excessive heat Excessive humidity or in contact with fluids Battery Back Up Outlets qty of 3 These www apc com of any type outlets provide battery back up surge protection and Electro magnetic Interference EMI filtering In case of power outage battery power is Press the push button on Back UPS front panel ddidd automatically provided to these outlets Power fori utility or battery is not supplied to these outlets gt Back U PS when the Back UPS is switched Off Connect a AU onparrey o ra computer monitor and external disk or CD ROM Cc drive to these outlets Rovaniow CS a oa Surge Only Outlet This outlet is always On 500 AF Plug the Back UPS into a wall outlet as shown when utility power is available and is not controlled by the On Off switch This outlet does not provide power during a power outage Connect a printer fax machine or scanner to this outlet User s Manual Observe that the following events occur after pressing and releasing the push button The green On Line indicator flashes 990 1859 3 04 The yellow On Battery indicator lights while th
3. all outlet that supplies power to the Back UPS using a table lamp If the lamp bulb is very dim have the utility voltage checked by a qualified electrician Back UPS does not power comp uter monitor external drive during an outage Internal battery is not connected Check the battery connections See Connect the Battery under Installation on the front page of this document Computer monitor or external disk CD ROM drive is plugged into a Surge Only outlet Move computer monitor or external drive power cord plug to the Battery Backup outlets Back UPS operates on battery a Ithough normal utility voltage exists Back UPS circuit breaker tripped Disconnect non essential equipment from the Back UPS Reset the circuit breaker located on the rear panel of the Back UPS by pushing the circuit breaker button fully inward until it catches The wall outlet that the Back UPS is connected to does not supply utility power to the unit Connect the Back UPS to another wall outlet or have a qualified electrician check the building wiring Back UPS does not provide expected backup time Back UPS is excessively loaded Unplug non essential Battery Backup connected equipment such as printers and plug them into Surge Only outlets Note Devices that have motors or dimmer switches laser printers heaters fans lamps and vacuum cleaners for example should not be conne
4. cted to the Battery Backup outlets Back UPS battery is weak due to recent outage and has not had time to recharge Charge the battery The battery charges whenever the Back UPS is connected to a wall outlet Typically eight hours of charging time are needed to fully charge the battery from total discharge Back UPS run time is reduced until the battery is fully charged Battery requires replacement Replace battery see Order Replacement Battery Batteries typically last 3 6 years shorter if subjected to frequent power outages or elevated temperatures A red indicator is lit Battery is not connected properly Check the battery connections Consult Connect the Battery under Installation on the front page of this document It shows how to access the battery and connect the wires The Overload indicator is lit if equipment connected to the Battery Backup outlets is drawing more power than the Back UPS can provide Move one or more equipment power plugs to the Surge Only outlets Battery requires replacement The battery should be replaced within two weeks see Order Replacement Battery Failure to replace the battery will result in reduced run time during a power outage Red indicators are flashing Back UPS failure Call APC for service Replace Battery indicator lit and an alarm sounds when the Back UPS is turned on Internal battery not connected Check the battery connect
5. e Self Test is being performed e When Self Test has successfully completed only the green On Line indicator will be lit Your computer s power cord e Ifthe internal battery is not connected see Step 1 above the green On Line indicator and red e The Back UPS charges the internal battery Replace Battery indicator will light The Back any time it is connected to a wall outlet UPS will also emit a chirping sound Status Indicators and Alarms Replace the Internal Battery There are four status indicators lights on the front a Overload red is lit whenever To replace the internal battery proceed as follows panel of the Back UPS On Line On Battery power demand has exceeded the Overload and Replace Battery capacity of the Back UPS Note Replacing the battery is a safe procedure However small sparks may occur during the process This is normal Co 4X7 ON LINE 5 or AG ON BATTERY os Circuit Breaker the circuit AGE E breaker button located on the rear ES E a panel of the Back UPS will stick PEERAERTS out if an overload condition forces the Back UPS to disconnect itself from utility power If the button sticks out disconnect non essential equipment Reset the circuit breaker by pushing the sounded whenever the Battery Backup outlets are overloaded _ lt Continuous Tone this alarm is R On Line
6. ility operation Storage Temperature Recharge Frequency Charging Duration 1 Low 160 278 Vac Input voltage is extremely low or 5 to 30 C 23 to 86 F Every 6 months 8 hours yellow high Not recommended for 30 to 45 C 86 to 113 F Every 3 months 8 hours computer loads 2 Medium 180 266 Vac Back UPS frequently goes On Please contact APC Technical Support to troubleshoot the unit before returning it to APC yellow and red factory default Battery 3 High 196 256 Vac Connected equipment is sensitive yellow red and red to voltage fluctuations 4 To select the Low Sensitivity setting press the pushbutton until the yellow indicator is flashing 5 To select the Medium Sensitivity setting press the pushbutton until the yellow and red indicators second and third from the top are flashing 6 To select the High Sensitivity setting press the pushbutton until yellow and both red indicators bottom three are flashing 7 To exit without changing the Sensitivity Setting press the pushbutton until the green indicator is flashing 8 Once in Programming Mode if the pushbutton is not pressed within 5 seconds the Back UPS will exit Programming Mode all indicators will extinguish APC and Back UPS are registered trademarks of American Power Conversion All other trademarks are property of their respective owners Troubleshooting Specifications Use the tables below to solve minor Back UPS installation and operat
7. ion problems Consult APC On line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document Input Voltage on line 180 264 Vac default setting p 8 Frequency Limits on line 47 63 Hz autosensing Possible Cause Procedure On Battery Waveshape Stepped Sine Wave Back UPS will not switch on Maximum Load 500 VA 285 W Back UPS not connected to an AC Check that the Back UPS power plug is Typical Recharge Time 8 Hours power source securely connected to the wall outlet Back UPS circuit breaker tripped Disconnect non essential equipment from the Back UPS Reset the circuit breaker located on the rear panel of the Back UPS by pushing the circuit breaker button fully inward until it catches If the circuit breaker resets switch the Back UPS on and reconnect the equipment one at a time If the circuit breaker trips again it is likely that one of the connected devices is causing the overload Operating Temperature 0 to 40 C 32 to 104 F Storage Temperature 5 to 45 C 23 to 113 F Operating and Storage 0 to 95 non condensing Relative Humidity Size H x W x D 16 5x9 2x28 5cm 6 5 x 3 6 x 11 2 inches Weight 5 72 kg 12 6 lb Shipping Weight 6 72 kg 14 8 1b EMI Classification EN 55022 IEC 801 2 and 801 4 level IV and IEC 801 3 level I Very low or no utility voltage Check the w
8. ions On Battery Run Time 500 VA 18 Minutes typical desktop computer and 38 1 cm 15 inch monitor Service Note If the UPS requires service do not return it to the dealer The following steps should be taken 1 Consult the Troubleshooting section to eliminate common problems 2 Determine if the circuit breaker is tripped If the circuit breaker is tripped reset the breaker and determine if the problem still exists 3 Ifthe problem persists consult the APC Worldwide Web site www apcc com or call customer service e Record the model number of the UPS the serial number and the date purchased Be prepared to troubleshoot the problem over the telephone with a technician If this is not successful the technician will issue a Return Merchandise Authorization Number RMA and a shipping address e Ifthe UPS is under warranty repairs are free If not there is a repair charge 4 Pack the UPS in its original packaging If the original packing is not available ask customer service about obtaining a new set Pack the UPS properly to avoid damage in transit Note Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty insuring the package for full value is recommended 5 Write the RMA on the outside of the package 6 Return the UPS by insured prepaid carrier to the address provided by customer service The standard warranty i
9. s two 2 years from the date of purchase APC s standard procedure is to replace the original unit with a factory reconditioned unit Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative APC will ship the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for shipping the unit to APC APC pays ground freight transportation costs to ship the replacement to the customer APC Contact Information Worldwide 1 401 789 5735 APC Asia Pacific 612 9955 9366 APC Europe 353 91 702000 APC Latin America 305 266 5005 APC North America 1 800 800 4272 Internet http www apc com Technical Support http www apc com support Copyright 2004 American Power Conversion All rights reserved
10. until it locks Black wire to Ground terminal Red wire to Positive terminal Transfer Voltage Adjustment optional Order Replacement Battery In situations where the Back UPS or connected equipment appears too sensitive to input voltage it may The typical battery lifetime is 3 6 years depending on the number of discharge cycles and operating be necessary to adjust the transfer voltage This is a simple task requiring use of the front panel temperature A replacement battery can be ordered over the phone from APC or the battery can be ordered pushbutton To adjust the transfer voltage proceed as follows on line from the APC web site see below a valid credit card is required 1 Plug the Back UPS into the utility power source The Back UPS will be in a Standby Mode no indicators lit When ordering please specify Battery Cartridge RBC2 2 Press the front panel pushbutton fully inward for 10 seconds All indicators on the Back UPS will flash to acknowledge going into Programming Mode 3 The Back UPS will then indicate its current Sensitivity Setting as shown in the following table Back UPS Storage Indicators Sensitivity Input Voltage Use When Before storing charge the Back UPS for at least eight hours Store the Back UPS covered and upright in a Flashing Setting Range cool dry location During storage recharge the battery in accordance with the following table for ut
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