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HP Z800

1. Some typed symbols do not appear correctly The font you are using does not support that symbol Use the Character Map to locate and select the appropriate symbol Select Start gt All Programs gt Accessories gt System Tools gt Character Map You can copy the symbol from the Character Map into a document Troubleshooting scenarios and solutions 231 Solving audio problems Table 6 6 Audio problems Problem Cause Solution Sound does not come out of the Software volume control is Double click the Speaker icon on the taskbar and use the speaker or headphones turned down volume slider fo adjust the volume The external speakers are not turned on Turn on the external speakers External speakers plugged into the wrong audio jack See your sound card documentation for proper speaker connection Digital CD audio is not enabled Enable digital CD audio 1 From the Control Panel select System 2 On the Hardware tab select the Device Manager button 3 Right click the CD DVD device and select Properties 4 On the Properties tab select Enable digital CD audio for this CD ROM device Headphones or devices connected to the line out connector have muted the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Volume is muted 1 From the Control Panel select Sound Speech and Audio Devices and then
2. ENWW Removing and installing components 151 6 Replace the graphics auxiliary power cables in the retention hook as shown in the following figure Figure 5 82 Replacing the graphics auxiliary power cables in the retention hook 152 Chapter 5 Replacing components ENWW 7 Clip the graphics auxiliary power connectors into the expansion card guide storage receptacles as shown in the following figure Figure 5 83 Replacing the graphics auxiliary power cables in the storage pocket r PPE Sih Wtf I z SPs a ss sy m 153 Removing and installing components ENWW 8 Connect the front system fan cable s to the system board as shown in the following figure If there is only one fan connect its cable to the inner most connector Figure 5 84 Connecting the fan cable mS 9 Reinstall all removed components and reconnect any cables that have been disconnected 154 Chapter 5 Replacing components ENWW Memory fans This section describes how to remove and install the memory fans Removing the memory fans ENWW Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide see Removing the airflow guide on page 80 Grasp the sides of the memory fan assembly 1 and then use your index fingers to press the memory fan assembly release tabs 2 as shown in the
3. Optical bay filler tray on page 97 Optical disk drive on page 100 PCle card on page 169 PCI card on page 174 Expansion card support on page 82 Slot load optical disk drive optional on page 106 Liquid cooling solution on page 177 Right side panel on page 86 Hard disk drive on page 114 CPU heatsink on page 199 Power supply on page 86 Speaker on page 87 Expansion card quide front fan holder on page 141 CPU on page 203 System fans on page 146 System board on page 206 Side access panel sensor optional Installing a second front system fan on page 149 Battery on page 210 on page 88 Removing and installing components 73 Component locations 74 The following figure and table describe the system board component layout Figure 5 1 System board component locations 5 E Se E j 39 2 38 ee I 57 X ooon 4 36 _ F 5 35 i 6 34 S 7 33 E 8 32 J E pig 9 31 10 o 20 30 Fy a a 29 EG a 28 A O eS E 12 27 T O p 13 oo Fe 25 o E O a 24 ZAA Hg O1O1O1 1O1 1O1M 23 22 21 17 20 18 19 Table 5 2 System board components ID Item Component Item Component Item Component Memory fans 14 Main power 27 PCle2 x16 8 2 Memory power 15 HDD LED 28 PCle x8 4 3 Memory sockets 16 SAS connectors 29 PCle2 x16 4 Crisis recovery jumper 17 Password jumper 30 PCle2 x8 4 5 CPU1 so
4. 10 Carefully guide the front panel I O cable assembly from the chassis ENWW Removing and installing components 93 Installing the front panel I O cable assembly To install he front panel I O cable assembly 1 With power removed and the chassis open guide the front panel I O cable assembly cables through the chassis openings from which they were removed 2 Place the front panel I O cable assembly in the chassis and slide it up into position as shown in the following figure 1 Install the screw 2 Figure 5 18 Installing the front panel O cable assembly 94 Chapter 5 Replacing components ENWW ENWW 3 Connect the front panel O cable assembly cables to the system board as shown in the following figure Figure 5 19 Connecting the front panel I O cable assembly cables Table 5 5 Connecting the front panel I O cable assembly cables ltem Description 1 Front audio 2 Front 1394a 3 Front USB 4 Reconnect the speaker cable see Installing the speaker on page 88 and replace the tie wraps that secure the front panel I O cables to the chassis 5 Reinstall all removed components and reconnect any cables that have been disconnected Removing and installing components 95 Power switch cable assembly This section describes how to remove and install the power switch cable assembly Removing the power switch cable assembly 1 Disconnect power from the workstation see Predisas
5. Password security on page 57 Chassis security on page 61 Asset tracking ENWW Asset tracking features incorporated into the workstation provide asset tracking data that can be managed using HP Systems Insight Manager HP SIM HP CMS or other systems management applications Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools HP also offers several solutions for controlling access to valuable components and information e HP ProtectTools Embedded Security prevents unauthorized access to data checks system integrity and authenticates third party users attempting system access e Security features such as ProtectTools and the Side access panel sensor Smart Cover Sensor help prevent unauthorized access to the data and to the internal components of the workstation e By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets e Memory Change and Side access panel sensor Smart Cover Sensor alerts can be forwarded to system management applications to deliver proactive notification of tampering with a workstation s internal components ProtectTools and the Side access panel sensor Smart Cover Sensor are available as options on select systems Use the following utilities to manage secu
6. Remove all cables connected to the PCI card PrP gt Raise the rear retention clamp by lifting the metal bar or the green lever as shown in the following figure 1 Figure 5 99 Removing a PCI card 6 _ Lift the PCI card out of the chassis 2 X TIP Store the card in an antistatic bag 7 Install a PCI slot cover and close the expansion card retention clamp The retention clamp is secured by the expansion card support amp NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp 174 Chapter 5 Replacing components ENWW Installing a PCI card A QOQ N 5 Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82 Raise the rear retention clamp by lifting the metal bar or the green lever as shown in the following figure 1 Figure 5 100 Removing the slot cover Lift the slot cover straight up to remove it from the chassis 2 X TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from ENWW the outside Removing and installing compon
7. Reseat the drive Diskette drive cannot write to a diskette Diskette is not formatted Format the diskette Diskette is write protected Writing to the wrong drive Use another diskette or remove the write protection Verify the drive letter in the path statement There is not enough space on the diskette Use another diskette Diskette write control is enabled Use the Computer Setup F10 Utility to verify the storage security feature disabled settings Diskette is damaged Replace the damaged disk Cannot format diskette A problem has occurred with a disk transaction Invalid media reported The directory structure is bad or there is a problem with a file When formatting a disk in MS DOS you might need to specify diskette capacity For example to format a 1 44 MB diskette enter the following command at the MS DOS prompt FORMAT A F 1440 1 Right click Start select Explore and then select a drive 2 Select File gt Properties gt Tools 3 Under Error checking select Check Now Diskette drive cannot read a diskette Diskette is not formatted Format the diskette You are using the wrong diskette type for the drive type You are reading the wrong drive Diskette is damaged Verify the type of drive that you are using and use the correct diskette type Verify the drive letter in the path statement Replace the diskette with a
8. 2 Check if a device is causing the problem by removing alll attached devices such as hard diskette or optical disk drives and expansion cards Power on the workstation If the workstation enters the POST power off and replace one device at a time repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Check the power supply functionality a Disconnect the AC power b Remove power supply from system chassis See Removing the power supply on page 86 for details c Plug in the AC power If the power supply fan spins and the BIST LED lights the power supply is functional The problem might be on the system board Contact HP for assistance If the power supply fan does not spin or the BIST LED does not light the problem might be in the power supply Contact HP for assistance Red Power LED blinks five times once every second followed by a two second pause Five beeps Pre video memory error CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate faulty module 3 Replace third party memory with HP memory 4 The problem might be on the system board Contact HP for assistance Red Power LED blinks six Pre video g
9. Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Ensure that the workstation air vents are not blocked and the cooling fan is running Open the access panel press power button and verify that the CPU fan is spinning If the CPU fan is not spinning make sure the fan cable is plugged into the system board header Ensure the fan is fully and properly seated or installed If fan is plugged in and seated properly but is not spinning the problem might be in the CPU fan Contact HP for assistance Verify that the fan assembly is properly attached If problems persist there might be a problem with the CPU heatsink Contact HP for assistance Verify that the CPU is present Reseat the CPU Diagnostic codes and errors 245 Table 6 8 Diagnostic lights and audible codes continued Activity Red Power LED blinks four times once every second followed by a two second pause Four beeps Possible cause Power failure power supply is overloaded Recommended action CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Open the access panel and ensure that all power connections 18 pin Main 10 pin Memory 8 pin CPU 6 pin Aux graphics 4 pin HDD bay are secure on the system board
10. 2 Ina multiple CRT monitor system ensure that the monitors electromagnetic fields are not interfering with each other Move them apart if necessary 3 Move fluorescent lights or fans that are too close to the CRT monitor Monitor must be degaussed Monitor degaussing coil has been activated Degauss the monitor None It is normal for the degaussing coil to be activated when the monitor is powered on Clicking noise coming from inside a CRT monitor Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Brightness and contrast settings are too high Lower brightness and contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Flat panel monitor s internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s onscreen display menu 2 Manually synchronize the Clock and Clock Phase onscreen display functions 3 Download SoftPaq SP22333 to assist with the synchronization
11. Ef NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 6 Select File gt Replicated Setup gt Save to Removable Media and follow the instructions on the screen to create the configuration diskette or USB media device 7 Download a BIOS utility for replicating the setup such as repset exe and copy it to the configuration diskette or USB media device To obtain this utility see http www hp com support files Enter the model number of the workstation On the configuration diskette create an autoexec bat file containing repset exe and cpqsetup txt 10 Power off the workstation you are configuring insert the configuration diskette or USB device and then power on the workstation The configuration utility runs automatically 11 When the configuration is complete restart the workstation ENWW Workstation management 47 Updating and managing software HP provides several tools for managing and updating software on desktops and workstations HP Client Manager Software System Software Manager Altiris Client Management Solutions Proactive Change Notification Subscriber s Choice HP Client Manager Software The HP Client Manager Software offers these services Detailed views of hardware inventory for asset management
12. Incompatible Memory Modules Probable cause A memory module in the memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset Recommended action Verify the memory module type Insert the DIMM in another memory socket Replace the module with a DIM conforming to the SPD standard 214 DIMM Configuration Warning 215 DIMM Configuration DIMMs are not installed correctly not paired correctly See the service label on the workstation access panel for the correct memory configurations and reseat the DIMMs accordingly Error 216 Memory Size Exceeds The amount of memory installed 1 Verify how much memory the workstation Maximum Supported exceeds that supported by the supports hardware 2 Remove the excess memory 301 Keyboard Error Keyboard failure 1 Reconnect the keyboard with the workstation powered off 2 Check the connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller 1 O board keyboard controller is 1 Reconnect the keyboard with the workstation Error defective or is not set properly powered off 2 Replace the system board 304 Keyboard or System Keyboard failure 1 Reconnect the keyboard with the workstation Unit Error powered off 2 Be sure that none of the keys are pressed 3 Replace keyboard 4 Replace system board 510 Splash Screen i
13. To learn more about the PCN application and to create a custom profile see Subscriber s Choice on page 50 Subscriber s Choice Subscriber s Choice is a clientbased service from HP that supplies you with personalized product tips feature articles and driver and support alerts and notifications based on the profile Subscriber s Choice Driver and Support Alerts and Notifications delivers e mail notifying you that the information you subscribed to in the profile is available for review and retrieval To learn more about Subscriber s Choice and create a custom profile see hitp www hp com subscriberschoice 50 Chapter 4 System management ENWW ROM Flash HP workstation include a programmable flash ROM By establishing a setup password in the Computer Setup F10 Utility you can protect the ROM from being inadvertently updated or overwritten This function is important to ensure the operating integrity of the workstation To upgrade the ROM download the latest SoftPaq images from www hp com support workstation_swdrivers For maximum ROM protection establish a setup password The setup password prevents unauthorized ROM upgrades SSM enables you to create the setup password on several workstations simultaneously Remote ROM Flash Remote ROM Flash allows system administrators to safely upgrade the ROM on remote HP workstations from a centralized network management console resulting in a consistent deployment of
14. e Reconfigure the workstation after installing a non plug and play expansion board or other option e Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver e Ifyou are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable e Ifyou recently added new hardware remove the hardware and verify if the workstation functions properly e If you recently installed new software uninstall the software and verify if the workstation functions properly e Ifthe screen is blank plug the monitor into a different video port on the workstation if one is available Alternatively replace the monitor with a monitor that you know is working properly e Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem e For more detailed information see the troubleshooting chapter in the Maintenance and Service Guide at http www hp com support workstation_manuals Troubleshooting checklist ENWW Before running diagnostic utilities use the following checklist to find possible solutions for workstation or software problems e Is the workstation and monitor connected to a working electrical outlet e Is the workstation powered on e Is the green power light illuminated e Is the monitor on e Is the green mo
15. 202 Memory Type Mismatch 203 Memory module failed self test and failing rank was disabled Memory modules do not match Defective memory module Replace the memory modules with matched sets Replace the memory module 204 Memory module failed and user rank was disabled Improper module load Reseat the memory module correctly 205 Memory high temperature detected 206 Memory setup invalid Insufficient memory module cooling Memory configured incorrectly Verify that a memory module cooling fan is installed and operating Reconfigure the memory modules in the proper slots 207 Incompatible DIMMs detected DIMMs are installed that do not fulfill system requirements 1 Verify that the memory module type matches workstation requirements 2 Insert the DIMM in the proper memory socket 3 Replace the DIMM if the problem persists 208 Mismatched DIMMs detected Installed DIMMs are improperly matched Verify that matching DIMMs are installed 209 Memory warning condition detected Incorrect memory module type in use Verify that the memory modules are compatible with workstation requirements 212 Failed Processor O Processor has failed to initialize 1 Reseat the processor in its socket 2 If the processor does not respond replace it Diagnostic codes and errors 251 Table 6 10 POST error messages continued Screen message 213
16. Access panel 79 Airflow guide 80 Battery 210 cable lock 78 Choosing a card slot 168 Component locations 74 CPU 203 CPU heatsink 199 Disassembly order 76 Expansion card guide front fan holder 141 Index 291 expansion card support 82 Front bezel 91 Front panel I O cable 92 Hard disk drive 114 Installing a second front system fan 149 Memory 158 Memory fans 155 Optical bay filler tray 97 Optical disk drive 100 PCl card 174 PCle card 169 Power connections 90 Power supply 86 power switch cable assembly 96 Predisassembly 77 right side panel 86 Self repair 72 Service considerations 68 side access panel sensor 88 Slot identification 165 Slot load optical disk drive 106 Speaker 87 System board 206 System fans 146 RestorePlus 26 Restoring the operating system Restore methods 25 Windows Vista 26 Windows XP 27 S Software Ordering 26 Support Locating HP resources 285 U Updating the workstation First boot update 22 Updating drivers 24 Updating the BIOS 24 Ww Windows operating system monitor 222 Windows Vista Restoring 26 Setting up 20 292 Index Windows XP Restoring 27 Setting up 20 Workstation management Altiris Client Management Solutions 48 Dual state power button 64 FailSafe Boot Block ROM 52 Fault notification and recovery 63 HP Client Manager Software 48 HP SoftPaq Download Manager 49 HPGFlash 51 Initial configuration 45 Proactive Change Notification 50 Remote ROM Flash 51 Remote system ins
17. PC health check monitoring and diagnostics Proactive notification of changes in the hardware environment Web accessible reporting of business critical details such as thermal warnings and memory alerts Remote updating of system software such as device drivers and ROM BIOS Remote changing of boot order Configuration of system BIOS settings The HP Client Management Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling workstations in a networked environment For more information about the HP Client Manager see http www hp com go ssm Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management solutions to reduce the cost of owning HP client PCs The HP CMS is the foundation for additional Altiris Client Management Solutions that address Inventory and asset management Deployment and migration Help desk and problem resolution Software and operations management For more information about the following topics go to http www hp com go ssm How HP CMS works Which solutions are compatible with the operating system How to download a fully functional 30 day evaluation version of Altiris solutions 48 Chapter 4 System management ENWW HP SoftPaq Download Manager HP SoftPaq Download Manager is a free easy to use interface for locating and downloading software updates
18. TS S14 SIGNAL GROUND 273 SAS drive Segment Pin Backplane Plug and receptacle cable receptacles Power segment P1 V335 P2 V335 P3 V33 precharge P4 GROUND P5 GROUND P GROUND P7 V5 precharge P8 Vs P9 Ve P10 GROUND P11 READY LED 4 P12 GROUND P13 Vig precharge PIA Vz P15 V Workstation VGA 0000 E Y Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 5 VDC 14 Vertical Sync 5 GND 10 GND 15 DDC Serial Clock 274 Appendix A Connector pins ENWW DVI I cable Pin Signal Pin Signal 1 T M D S DATA 2 16 HOT PLUG DETECT 2 T M D S DATA 2 17 T M D S DATA 0 3 T M D S DATA 2 4 SHIELD 18 T M D S DATA 0 4 T M D S DATA 4 19 T M D S DATA 0 5 SHIELD 5 T M D S DATA 4 2 0 T M D S DATA 5 6 DDC CLOCK 21 T M D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK memory 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD Cl ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA 3 C3 ANALOG BLUE 14 5V POWER C4 ANALOG HORZ SYNC 15 GND C5 ANALOG GROUND Display port Pin Signal Pin Signal ML_Lane O p 11 GND 2 GND 12 ML_Lane 3 n 3 ML_Lane O n 13 GND 4 ML_Lane 1 p 14 GND 5 GN
19. Utility To enter a setup password 1 Restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 When the key icon appears on the monitor enter the setup password and press Enter Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must restart the workstation before you can continue Changing a power on or setup password ENWW To change a power on or setup password 1 Restart the workstation 2 To change the power on password go to step 4 3 To change the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 4 When the key icon appears enter the current password
20. a slash or alternative delimiter character the new password another slash or alternative delimiter character and the new password again as shown current password new password new password For information about the alternative delimiter characters see National keyboard delimiter characters on page 60 Type carefully For security reasons the characters you enter do not appear on the screen 5 Press Enter The new password takes effect the next time you power on the workstation The power on and setup passwords can also be changed using the Security options in the Computer Setup F10 Utility Workstation management 59 Deleting a power on or setup password To delete a power on or setup password 1 Power on or restart the workstation 2 Choose from the following e To delete the power on password go to step 4 e To delete the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility Use the appropriate operating system shutdown process 3 When the key icon appears enter the current password followed by a slash or alternative delimiter character current password For information about the alternative delimiter characters see National keyboard
21. b Gently twist the cold plate 1 and remove it from the retention ring 2 as shown in the following figure Figure 5 107 Removing the cold plate 182 Chapter 5 Replacing components ENWW 9 Remove the rear system fan assembly with attached LCS radiator from the chassis see Removing the rear system fan assembly on page 146 as shown in the following figure Figure 5 108 Removing the rear system fan assembly with LCS radiator ENWW Removing and installing components 183 184 10 Remove the LCS radiator from the rear system fan assembly a Remove the screws that fasten the radiator to the rear system fan mounting plate as shown in the following figure Figure 5 109 Removing the LCS radiator b Separate the radiator from the rear system fan assembly as shown in the previous figure 11 Reinstall the CPU heatsinks see Installing the CPU heatsink on page 201 12 Reinstall the rear system fan assembly see Installing the rear system fan assembly on page 148 13 Reinstall all removed components and reconnect any cables that have been disconnected Chapter 5 Replacing components ENWW Installing a liquid cooling solution 1 Disconnect power from the system Predisassembly procedures on page 77 and remove the side access panel Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82 Remove the airflow guide see Removing the ai
22. do not turn off the workstation until the process is complete Turning off the workstation during installation can damage the installation and operation of the software For complete operating system installation and configuration instructions see the operating system documentation that was provided with the workstation Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the appropriate device drivers before you install the devices Follow the installation instructions that came with the device In addition for optimum performance your operating system must have the most recent updates patches and software fixes For additional driver and software update information refer to Upgrading device drivers on page 24 Transferring files and settings to your Windows workstation 20 The Microsoft Windows operating system offers data migration tools that helps you choose and transfer files and data from a Windows computer to your Windows Vista or Windows XP Professional operating system workstation For instructions on how to use these tools see the documents at http www microsoft com Chapter 2 Setting up the operating system ENWW Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux HPIKL to supplement Red Hat box sets
23. e Installing application software or drivers e Updating the operating system application software or drivers To initiate a remote system installation press F12 when F12 Network Service Boot appears in the lower right corner of the HP logo screen Follow the onscreen instructions to continue the installation process The default boot order is a BIOS configuration setting that can be changed to always attempt a PXE boot ENWW Workstation management 45 Replicating the setup This section provides information about replicating the workstation setup Copying a setup configuration to a single workstation 46 A CAUTION A setup configuration is model specific File system corruption can result if source and target workstations are not the same model To copy a setup configuration 1 2 Select a setup configuration to copy and then restart the workstation Power off the workstation you are configuring and insert the configuration diskette into the diskette drive or USB media device As soon as the workstation powers on press and hold F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen amp NOTE If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it Select File gt Replicated Setup gt
24. e SATA RAID Option ROM Download Enable or Disable HP Z800 Workstation PCI slots Slot 1 PCle2 Slot 1 option ROM download Enable or Disable x8 4 Slot 2 PCle2 Slot 2 option ROM download Enable or Disable x16 Slot 3 PCle Slot 3 option ROM download Enable or Disable x8 4 Slot 4 PCle2 Slot 4 option ROM download Enable or Disable x16 8 Slot 5 PCle2 Slot 5 option ROM download Enable or Disable x16 Slot 6 PCI Slot 6 option ROM download Enable or Disable and latency timer and speed 32 33 Slot 7 PCle2 Slot 7 option ROM download Enable or Disable and latency timer and speed x16 8 HP Z600 PCI slots 42 Chapter 4 System management ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Slot 1 PCle2 Slot 1 option ROM download Enable or Disable x8 4 Slot 2 PCle2 Slot 2 option ROM download Enable or Disable x16 Sot 3 PCle Slot 3 option ROM download Enable or Disable x8 4 Slot 4 PCle2 Slot 4 option ROM download Enable or Disable x16 Slot 5 PCI Slot 5 option ROM download Enable or Disable and latency timer and speed 32 33 Slot 6 PCI Slot 6 option ROM download Enable or Disable and latency timer and speed 32 33 HP Z400 Workstation PCI slots Slot 1 PCle2 Slot 1 option ROM download Enable or Disable and latency timer and speed x8 4 Slot 2 P
25. the graphics card heatsink and fan This is especially important for a card that requires an auxiliary power cable For best results choose a lower profile card to place next to the graphics heatsink and fan Install a card in a slot that most closely matches its interface technology o Install a PCle Gen2 x8 card in a PCle Gen2 x8 slot o Install a PCle Gen1 x8 card in a PCle Gen x8 slot e Install a PCle Gen1 x4 card in a PCle Gen x4 slot o Install a PCle Gen1 x1 card in a PCle Gen x1 slot o Install a PCI card in a PCI slot Leave as much space as possible between cards For best operational efficiency select a slot that o Has more lanes electrically e Has fewer lanes but is closer to your needs For example place an x16 card in an x8 slot and an x8 card in a an x4 slot An x1 connector supports an x1 card only Although an x1 card can be inserted into any slot this may waste the potential for future card placement Install cards that require internal cable connections so that the cables are organized and have the least amount of strain on them Some cables may be routed under rather than over the other expansion cards To prevent electromagnetic interference avoid installing a card with external cable connections next to a graphics card Chapter 5 Replacing components ENWW PCle card This section describes how to remove and install a PCle card Removing a PCle card Disconnect power from the workstation s
26. working AC outlet b Verify that the power button harness is connected to the inline front panel O device assembly connector 2 Verify that the power supply cables are connected to the system board 3 Verify power supply functionality a Disconnect the AC power b Remove the power supply c Reconnect the AC power e Ifthe power supply fan spins and the BIST LED illuminates see Testing power supply on page 225 the power supply is good Replace the system board e Ifthe power supply fan does not spin or the 224 Chapter 6 Diagnostics and troubleshooting ENWW Table 6 1 Minor problems continued Problem Cause Possible Solution LED does not illuminate see Testing power supply on page 225 replace the power supply Solving power supply problems This section presents power supply troubleshooting scenarios Testing power supply ENWW Before replacing the power supply use the Built In Self Test BIST feature to learn if the power supply still works To test the power supply 1 Disconnect the AC power 2 Remove the power supply 3 If necessary disconnect the PCle power cable from the graphics card 4 Plug in AC power and verify the following e Ifthe green BIST LED on the rear of the workstation is illuminated and the fan is spinning the power supply is functional e Ifthe green BIST LED is not illuminated or the fan is not spinning replace the power supply See the Rear panel compo
27. 203 Using extreme care fully raise the CPU socket lever and cover CAUTION The CPU socket contacts are delicate To avoid bending the contacts use extreme care when installing the CPU in the socket If you are adding a second CPU to a single processor system remove the plastic cover from the second CPU socket Align the notches in the CPU base with the tabs on the socket as shown in the following figure Seat the CPU into the socket Ensure that the underside of the CPU is level with the top of the CPU socket 10 Close the CPU cover plate by lightly pressing down on the CPU cover plate while closing the socket lever 204 Chapter 5 Replacing components ENWW 11 Replace the CPU heatsink see Installing the CPU heatsink on page 201 for installation details 12 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 205 System board This section describes replacing the system board Removing the system board Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82 Remove the airflow guide see Removing the airflow guide on page 80 Remove the memory fan assembly see Removing the memory fans on page 155 Se pP P7 Remove the
28. 34 FLP_DSKCHG ENWW B System board designators This appendix describes the system board designators for this workstation Designator Silk screen Component MH1 MH7 N A Mounting holes E15 E15 Crisis recovery header jumper E49 E49 Clear password header jumper J9 J9 RJ45 USB Rear stacked RJ 45 dual USB J11 J11 RJ45 USB Rear stacked RJ 45 dual USB J12 J12 1394 USB Single rear 1394a dual USB J13 J13 1394 Front 1394a header J20 J20 SLOT6 PCI32 PCI 32 33 MHz slot J29 J29 Slot2 PCle x16 retention clip J30 J30 Slot5 PCle x16 retention clip J31 J31 SLOT1 PCle2 x8 4 PCle2 x8 4 slot J32 J32 SLOT3 PCle x8 4 PCle x8 4 slot J33 J33 SLOT4 PCle2 x16 8 PCle2 x16 8 slot J34 J34 SLOT7 PCle2 x16 8 PCle2 x16 8 slot J41 J41 SLOT2 PCle2 x16 75W PCle2 x16 75W from system board slot J42 J42 SLOT5 PCle2 x16 75W PCle2 x16 75W from system board slot J68 J68 Stacked keyboard mouse connector J83 J83 AUD Triple stacked audio jacks SW50 SW50 CMOS Clear CMOS switch push button P1 P1 PWR MAIN Power supply connector 18 pin P2 P2 PWR MEM Memory power connector 10 pin P3 P3 PWRCPU CPU power connector 8 pin P5 P5 PB LED Power button HDD LED Power LED switch Side access panel switch Temperature header P8 P8 REAR FANS Rear fans header P10 P10 FDD Flexible disk drive P24 P24 FRNT USB Front panel USB header ENWW 281 Designa
29. 5 41 Selecting a drive bay 118 Chapter 5 Replacing components ENWW 4 If there is a drive carrier in the drive slot press the hard drive carrier release latch at the green touch point and rotate the handle outward 1 Pull the drive carrier out of the hard drive bay as shown in the following figure 2 Figure 5 42 Removing the drive carrier from the chassis ENWW Removing and installing components 119 5 Set the hard drive in the carrier at an angle Carefully separate the lower hard drive carrier rails 1 and then lower the drive between them as shown in the following figure Align the carrier pins with the drive mounting holes and release the rails to secure the lower end of the drive in place Figure 5 43 Installing the drive in the carrier 6 Carefully separate the upper hard drive carrier rails 2 and then rotate the drive upright 3 as shown above Align the carrier pins with the drive mounting holes and release the rails to secure the upper end of drive in place 120 Chapter 5 Replacing components ENWW 7 While keeping the hard drive carrier handle in its fully open position slide the hard drive into the bay 1 until it comes to a hard stop When the drive is installed rotate the handle up until it snaps into place fully securing the drive 2 NOTE The hard drive carrier handle is used as a lever to properly seat the connectors and to securely retain the hard drive If the handle is closed p
30. 5 VDC lt 2 Data 3 Data 4 Ground Workstation IEEE 1394a Pin Signal Power 2 GND var 4 3 TPB O 4 TPB 5 TPA 6 TPA Microphone cable 1 8 inch Pin Signal 1 Tip Audio pita U 2 Ring Power 3 Shield Ground ENWW 271 Headphone cable 1 8 inch Pin Signal 1 Tip Audio_Left vant rar Q 2 Ring Audio_Right 3 Shield Ground Audio line in cable 1 8 inch Pin Signal 1 Tip Audio_In_Left 923 n ww j oe 2 Ring Audio_In_Right 3 Shield Ground Line out audio cable 1 8 inch Pin Signal 1 Tip Audio_Out_Left 123 cu To Od 2 Ring Audio_Out_Right 3 Shield Ground SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground PI 3 3V power P8 5V power S2 A P2 3 3V power P9 5V power S3 A P3 3 3V power P10 Ground S4 Ground P4 Ground P11 Reserved S5 B P5 Ground P12 Ground S6 B P Ground P13 12V power S7 Ground P7 5V power P14 12V power S2 and S3 differential signal pair P15 12V power S5 and S differential signal pair 272 Appendix A Connector pins ENWW ENWW SAS drive Segment Pin Backplane Plug and receptacle cable receptacles Primary signal segment S1 SIGNAL GROUND S2 TP RP S3 TP RP S4 SIGNAL GROUND S5 RP TP S6 RP TP S7 SIGNAL GROUND Secondary signal segment S8 SIGNAL GROUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS
31. ENWW eS SY Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide see Removing the airflow guide on page 80 Remove the expansion card support see Removing the expansion card support on page 82 Remove the green rails from the bracket by squeezing the tabs and sliding the rails out of the bracket Orient the drive with the connectors on the rear of the drive facing toward the tabs on the bracket rails Removing and installing components 137 7 Gently open the rails 1 as shown in the following figure Figure 5 67 Installing the drive in the rails 8 Lower the drive into the rails 2 as shown above Align the four pins on the rails with the holes in the hard drive and then snap the rails into place 9 Carefully squeeze the green tabs 1 while sliding the drive with rails into the drive bracket 2 as shown in the following figure Figure 5 68 Installing the drive in the optical bay bracket 138 Chapter 5 Replacing components ENWW 10 Lift and hold the drive release latch at the green touch point 1 while sliding the bracket into the optical bay 2 as shown in the following figure When the front of the bracket is near its final position release the latch but continue to slide the bracket inward until the latch closes and engages the bracket Figure 5 69 Installin
32. F12 key or the boot order Boot System IDs Provides these options e Asset Tag A 16 byte string identifying the workstation e Ownership Tag An 80 byte string identifying ownership of the workstation This tag appears on the screen during POST e Universal Unique Identifier UUID Can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the workstation e Keyboard Enables you to set the keyboard locale for System ID entry System Security Provides these options e Data Execution Prevention Enables or disables Data Execution Prevention mode in the CPUs This mode prohibits code from running in pages that were set up as data pages and prevents attacks such as buffer overflows Operating system support is required for this feature e Virtualization Technology VTx Enables or disables Intel Virtualization Technology to increase workstation performance e Virtualization Technology for Directed I O VT d2 Enables a virtual machine to gain exclusive control of a hardware device such as a graphics card e Embedded Security Device This option becomes available if Embedded Device is set to Available Embedded Security Device Hidden or Available turns the Trusted Platform Mechanism TPM on and off Device Hidden is the default If this option is made available the following options become available o Power On Authent
33. POST perform the following a Power off the workstation b Replace one device at a time and repeat this procedure until a failure occurs c Replace the device causing the failure d Continue adding devices one at a time to verify that all devices are functioning Verify power supply functionality a Disconnect AC power b Remove the power supply c If necessary disconnect the PCle power cable from the graphics card d Plug in AC power e Ifthe power supply fan spins and the LED illuminates see Testing power supply on page 225 the power supply is good Replace the system board e If the power supply fan does not spin or the LED does not illuminate see Testing power supply on page 225 replace the power supply ENWW Table 6 3 Diskette problems Problem Diskette drive light stays on Drive not found Solving diskette problems Cause Diskette is damaged Solution 1 Right click Start select Explore and then select a drive 2 Select File gt Properties gt Tools 3 Under Error checking select Check Now Diskette is incorrectly inserted Files on the diskette are damaged Drive cable is not properly connected Cable is loose Remove and reinsert diskette Verify the program diskettes Reconnect the power cable and verify that all four pins are connected Reseat the diskette drive data and power cables Removable drive is not seated properly
34. RestorePlus media kit For worldwide technical support phone numbers see hitp www hp com support Restoring the operating system Ef NOTE Windows Vista provides a backup and restore application as well To learn more about this application see the Microsoft Web site A CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions To restore Windows Vista 1 Boot from the RestorePlus DVD to start the RestorePlus process You must start from the RestorePlus DVD to install device drivers and settings 2 Follow the prompts to restore your operating system Some application software might not be restored using this process If software is not restored install it from the appropriate application DVD Chapter 3 Restoring the operating system ENWW Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system amp NOTE The workstation must have a CD or DVD writer installed to create the media set Creating RestorePlus media ENWW The RestorePlus kit can be created using the files contained on the hard drive To create the restore media 1 2 Boot the workstation During boot up an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs Select Now An Initial Recov
35. SATA hard disk drives to prevent unauthorized access to data A WARNING Enabling Drivelock can render a SATA hard disk drive permanently inaccessible if the master password is lost or forgotten No method exists to recover the password or access the data DriveLock has been implemented as an extension to Computer Setup F10 functions It is only available when hard disk drives that support the ATA security command set are detected On HP workstations it is not available when the SATA emulation mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the data stored on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of security with the need to address the issue of a forgotten password the HP implementation of DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the user No back door can be used to unlock the drive if both passwords are lost Therefore Drivelock is most safely used when the data contained on the hard disk drive is replicated on a corporate information system or is regularly backed up If both DriveLock passwords are lost the hard disk drive is rendered unusable For users who do not fit the previously defined cu
36. Setting up the operating system ENWW Determining current BIOS To determine the current BIOS of the workstation during system power up 1 Wait for F10 setup to appear on the lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the workstation BIOS version under File gt System Information 3 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website ENWW Updating the workstation 23 Upgrading BIOS To find and download the latest available BIOS which includes the latest enhancements 1 Go to http www hp com go workstationsupport 2 Select Download Drivers and Software from the left menu column under Tasks 3 Follow the instructions to locate the latest BIOS available for the workstation 4 If the BIOS on the Web site is the same as the version on your system no further action is required 5 If the BIOS on the Web site is a version later than the one on your system download the appropriate version for the workstation Follow the instructions in the release notes to complete the installation Upgrading device drivers 24 If you install a peripheral device such as a printer display adapter or network adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ens
37. Setup F10 Utility menu five headings are displayed File Storage Security Power and Advanced Use the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter Choose from the following e To apply and save changes select File gt Save Changes and then select F1O YES e To remove changes you have made select Ignore Changes and then select FIO YES e To reset to factory settings select File gt Default setup gt Restore Factory Settings as Default Press F10 to accept the changes and then select Apply Defaults and Exit This restores the original factory system defaults A CAUTION Do not power off the workstation while the ROM is saving the Computer Setup F10 Utility changes because the Complementary Metal Oxide Semiconductor CMOS could become corrupted After you exit the F10 Setup screen you can disconnect power from the workstation Chapter 4 System management ENWW The Computer Setup F10 Utility menu The following table describes the functions available in the Computer Setup F10 utility menu amp NOTE With new BIOS releases the following content is subject to change so the menu might be different than shown Table 4 1 Computer Setup F10 Utility menu descriptions Heading Option Description File System Displays the following system characteristics Information Product Name QPI Link Speed Memory Size Integr
38. Tab 10 Enter the desired volume size in the Capacity field and then press Tab 11 Press Enter to initiate volume creation 12 When prompted press Y to acknowledge the warning message and create the volume 13 Return to step 3 to create additional RAID volumes or use the up or down arrow key to highlight 4 Exit and then press Enter 14 Press Y when prompted to confirm the exit Configuring SATA RAID devices 259 Configuring SAS RAID devices Supported configurations The following RAID configurations are supported on this workstation amp NOTE This section does not apply to configuring SAS RAID in the Linux environment For Linux SAS RAID information including supported configurations refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http www hp com support xw8600_manuals e Up to the workstation specific maximum number of internal SAS hard disk drives e LSI MegaRAID Storage Manager MSM for Windows The following RAID configurations are supported on this workstation e RAID 0 Striped disk array IS e Two drive minimum Improved I O performance o No fault tolerance e RAID 1 Mirrored disk array IM e Two drives o 100 redundancy Can recover from single drive failure o Improved read performance e RAID 1E IME e Three drives minimum e Can be an odd number of drives Can always recover from a single drive failure and in some cases can recover fr
39. To accept the new setting press F10 11 Use the arrow keys to highlight Advanced gt Device Options and then press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Enter 13 Use the left or right arrow key to select Enable 14 To accept the new setting press F10 15 Use the arrows to highlight File gt Save Changes and Exit and then press Enter 16 Press F10 when prompted 258 Chapter 7 Configuring RAID devices ENWW Creating RAID volumes ENWW To create RAID volumes use the Intel Matrix Storage Manager option ROM Configuration utility 1 To enter the Intel Matrix Storage Manager option ROM Configuration utility press Ctrl when prompted 2 If required refer the workstation Maintenance and Service Guide to make available enough physical drives to create the RAID volume Use the up or down arrow key to highlight 1 Create RAID Volume and then press Enter Type the desired RAID volume name in the Name field and then press Tab Use the up or down arrow key to select the RAID level in the RAID Level field and then press Tab To display the Select dialog press Enter 7 oe eS Use the up and down arrow keys and Space to mark individual physical as members of the volume To exit the Select dialog and return to the Create Volume Menu dialog press Enter 9 If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and then press
40. To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 213 3 Reconnect the power cord and restart the workstation When you power off the workstation through the operating system power consumption falls below what is considered low power consumption but does not reach zero This low power consumption feature extends the life of the power supply ENWW Specifications 13 Ensuring proper ventilation 14 Proper ventilation for the system is important for workstation operation Follow these guidelines to ensure adequate ventilation e Operate the workstation on a sturdy level surface e Place the workstation in an area with adequate ventilation Provide at least 15 24 CM 6 inches of clearance at the front and back of the workstation as shown in the following figure Your workstation might look different than the one shown Figure 1 5 Proper workstation ventilation e Ensure that the ambient air temperature surrounding the workstation falls within the published limit amp NOTE The ambient upper limit of 35 C is only good up to 1524 M 5000 FT elevation There is a 1 C per 304 8 M 1000 FT derating above 1524 M 5000 FT So at 3 048 M 10 000 FT the upper ambient air temperature limit is 30 C e For cabinet installation ensure adequate cabinet ventila
41. a setup password only you cannot enter the setup utility without the password No password is needed to start from power on When defining a power on password only the power on password is needed to enter F10 Setup or to start from power on When defining both the setup password is needed to enter F10 setup and can be used to start from power on The power on password cannot be used to enter the F10 Setup Utility but it can be used to start from power on One of the passwords will be required to start from power on After you create both passwords you can use the setup password in place of the power on password as an override to log into the workstation a useful feature for a network administrator amp NOTE You can only clear the passwords with the password jumper Clearing CMOS does not clear the passwords ENWW Preparing to configure passwords 265 A CAUTION Before pressing the Clear CMOS button back up the workstation CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu 266 Chapter 8 Configuring password security and resetting CMOS ENWW Resetting the password jumper Use the following procedure to disable the power on or setup password features and clear the power on and setup passwords A
42. accessible through Tabs These functions are e Survey Your current system hardware information e Test List all diagnostics available for your system Tests are started there e Status This screen shows progress and status of currently running diagnostics e History All past diagnostics runs and status are listed there e Errors All past diagnostics failures are listed there e Help User help about HP Vision Diagnostics There are also some common operations that are part of the utility They include e Exit Diagnostics button This button will close HP Vision Diagnostic application and reboot your system Any running test will be aborted e Reload button If available this button will rescan your system hardware and reload the diagnostics without the need to restart your entire system e Save button If available save your system survey test history or error data as an HTML file to a floppy disk or a USB key drive Survey tab The Survey tab shows your system hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include e Overview shows high level summary of the system hardware This is the default view level e Summary gives limited configuration data for each specific Category e Ad
43. and greater control over HP PC ROM images over the network To use Remote ROM Flash the workstation must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash and HP Flash see the HP Client Manager Software or System Software Manager sections at http www hp com go ssm HPQFlash The HP Flash utility is used to locally update or restore the system ROM on PCs using a Windows operating system For more information about HP Flash see hitp www hp com go ssm and enter the name of the workstation F10 Flash ENWW Workstation BIOS can be updated using a USB key Insert the USB key containing the BIOS update into the workstation Boot the workstation to the F10 menu and then select Flash ROM Workstation management 51 FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure For example if a power failure occurs during a ROM upgrade the Boot Block uses a flash protected section of the ROM to verify a valid system ROM flash when power is restored to the workstation If the system ROM is valid the workstation starts normally If the system ROM fails the validation check the FailSafe Boot Block ROM provides enough support to start the workstation from a BIOS image CD created from a SoftPaq The BIOS image CD programs the system ROM with a valid image When Boot Block detects an invalid system ROM the workstation power LE
44. and help HP Linux customers customize their system image The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation_swdrivers Installing with the HP driver CD ENWW To install the HP driver CD see Installing with the HP Installer Kit for Linux in the HP Workstations for Linux manual at http www hp com support workstation_manuals Setting up Red Hat Enterprise Linux 21 Installing and customizing Red Hat enabled workstations Linux enabled workstations require the HP Installer Kit and the purchase of a Red Hat Enterprise Linux box set The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation To use the drivers in the HP Installer kit for Linux other than RHEL you must manually extract the drivers from the HP Driver CD and install them HP does not test the installation of these drivers on other Linux distributions nor does HP support this operation Verifying hardware compatibility To see which Linux versions have been qualified to work on HP Workstations visit http www hp com support linux hardware matrix Setting up Novell SLED To set up the SUSE Linux Enterprise Desktop SLED on systems preloaded wit
45. are plugged into a working electrical outlet e Remove all diskettes optical disks and USB drive keys from the drives before powering on the workstation e Verify that the workstation is turned on and the green power light is on e Ifyou have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs e Verify that the monitor is turned on and the green monitor light is on e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Ifthe workstation has multiple video sources and only a single monitor the monitor must be connected to the source selected as the primary VGA adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default VGA source in Computer Setup F10 During operation e Look for blinking LEDs on the front of the workstation The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic lights and audible beep codes section of this document for information on interpreting diagnostic lights and audible codes e Press and hold any key If the system beeps then your keyboard is operating correctly e Check all cables for loose or incorrect connections e Wake the workstation by pressing any key
46. at all times Disconnect power from the equipment by unplugging the power cord from the electrical outlet A WARNING To reduce the risk of serious injury read the Safety amp Comfort Guide It describes proper workstation setup posture health and work habits for computer users and provides important electrical and mechanical safety information This guide is located at http www hp com ergo A WARNING Ifa product is shipped in packaging marked with this symbol H the product must always be lifted by two persons to avoid personal injury due to product weight A CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object A CAUTION Observe the following cautions when removing or replacing a processor Installing a processor incorrectly can damage the system board Contact an HP authorized reseller or service provider to install the processor If you plan to install the processor yourself read all of the instructions carefully before you begin Failure to follow the workstation preparation instructions can result in an improperly installed processor causing extensive workstation damage Processor socket pins are delicate and bend easily Use extreme care when placing the processor in the socket A CAUTION To prevent damage to the workstation
47. attached the Intel Matrix Storage Manager option ROM does not execute Associated messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached optical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http www hp com support linux_user_manual Attaching SATA HDDs Attach the required minimum number of SATA hard drives for the desired RAID level e RAID O two or more hard drives e RAID 1 only two hard drives e RAID 5 three or more hard drives e RAID 10 only four hard drives ENWW Configuring SATA RAID devices 257 Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality 1 To enter the system BIOS setup press F10 2 Use the arrow keys to highlight the desired language and then press Enter 3 Use the arrows to highlight Storage gt Storage Options and then press Enter 4 Use the up or down arrow key to highlight SATA Emulation 5 Use the left or right arrow key to select RAID AHCI 6 To accept the new setting press F10 7 Use the arrows to highlight Advanced gt Power On Options and then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10
48. configurations this option designates one card as primary graphics and the other card as secondary graphics ENWW The Computer Setup F10 Utility 41 Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Chipset Enable disable these options Memory e PCI SERR Generation Enable or Disable Controls PCI SERR generation for ill behaved PCI add in cards that can generate SERR spuriously e PCI VGA Palette Snooping Enable or Disable Controls PCI VGA Palette Snooping for compatibility purposes e Memory Mode Interleave Sets interleave mode for dual socket workstations e NUMA Split Mode Enable or Disable Provides enhanced memory performance by increasing memory operation speed Enable this option for Windows and disable it for Linux This option is not available on all workstations or configurations e Enhanced Memory Performance Enable or Disable Runs DIMMs at a higher frequency on certain configurations and platforms Device Options Enables you to set the following device options e Num Lock State at Power On On or Off e 5 Wake on LAN Enable or Disable e Multiprocessor Activates a single core e Unique Sleep State Blink Rates Enable or Disable e Internal speaker e Monitor Tracking Enable or Disable e NIC PXE Option ROM Download Enable or Disable e SAS Option ROM Download Enable or Disable Not available on some workstations
49. diagnostic utilities on a DVD Enable the workstation to boot from DVD Turn off the workstation and restart it with the DVD installed in the optical drive The workstation will boot to the DVD and initiate the HP Vision Field Diagnostics utility 5 Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation Using the HP Memory Test utility This section describes how to access the HP Memory Test utility NOTE The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand alone application outside of HP Vision Field Diagnostics If the workstation is booted from a CD a separate boot CD will be required to use the memory diagnostic Hence HP recommends that a USB key be used to boot the diagnostic utilities It is faster than using a CD and it accommodates both Memory and Vision diagnostics 1 In the C VisionDiagnostics directory double click on the MemoryDiaglSO exe file A setup menu appears 2 Follow the setup prompts to create a bootable ISO image of the memory diagnostic utility on a DVD 3 Turn off the workstation and restart it with the DVD installed in the optical drive The workstation will boot to the DVD and initiate the memory diagnostic utility 4 Follow the diagnostic prompts to troubleshoot workstation memory ENWW Selftroubleshooting with HP Vision Field Diagnostics 237 User interface The HP Vision Field Diagnostics application provides six major functions
50. eee a a a a eo nee 169 Removing a PCle card 14ssranqumeineiesenarmnuenniaasemnneeN 169 Inst llinga PClecard enion a E 171 POlcard eaaa ea E E tome OE 174 Removing a PCl card sessao ene e ene EE 174 Installing CPCS eile ects n scr dncrnadate tance ngtoarheahaclaeeinatind a 175 liquid cooling Solution sentvieodsviepeverssrreinvciay ireann aE EE EE EEAS 177 Removing the liquid cooling solution cccccscccceesseeeeeeneeeeeeeeeeeeeneeeeeeaes 177 Installing a liquid cooling solution lt ccccccccisncessesessninscessrennessearncetenarenctnes 185 CPU Tie AES AAI oee teach a ed E E 199 Removing the CPU heatsink acsascssivinnctieydaa vaslelnebeeiniaitns nabwsviadiissei mabe laa teslvatwitle 199 Installing the CPU heatsink irnsiuricrinlamrinnnpsonsriaytebinaneiennedasntadyanbbenienitaenaks 201 CPU ee ane eno ete mae 203 REMOVING a CPU as a5 cei cscs decenapctscayaaadvsesebaessacnaca ectintecndedteng dea eabinea ordedeg onenas 203 Installing a CPU sera ss ooa E A E E R 204 System bodid rrasa iinei A E E E A E NEE E E eE 206 Removing the system board 5 c ccssecciisceusstareiavntadpessnemeiiatatinnsieeteiiedsatndses nannies 206 Installing the system board js ca srivsreninerdeacorarpernaveniuncndvel eniemnanpannivengvarentein 209 Battery inerent e o a E E E E 210 Removing the battery c clacrcdnimoctcnarsse radshdnnnnianeuetsieoMennausanvachededzuatansbeneds 210 Installing the battery ssonnossennessennesennessseoersssorsss
51. following figure Figure 5 85 Releasing the memory fan assembly Removing and installing components 155 5 Lift the memory fan assembly upward out of the chassis as shown in the following figure Figure 5 86 Removing the memory fan assembly 156 Chapter 5 Replacing components ENWW Installing the memory fans 1 With workstation power off and the chassis open place the memory fan assembly tabs in the chassis slots 1 as shown in the following figure Figure 5 87 Installing the memory fan assembly 2 Press the release tabs at the green touch points with the index fingers while grasping the side of the fan assembly with the remaining fingers Carefully lower the fan assembly into the chassis until it clicks into place 2 ENWW Removing and installing components 157 Memory This section presents dual inline memory module DIMM configuration information and removal installation procedures DIMM installation guidelines Install only HP approved ECC unbuffered DDR3 DIMMs See http www hp com go quickspecs to find which DIMMs are compatible with the workstation A CAUTION HP only ships DIMMs that are electrically and thermally compatible with this workstation Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP Supported DIMM configurations This workstation supports these DIMM configurations e Twelve DIMM slots e Both Unbuffered ECC and Registered DIM
52. for the HP client PC models in your environment By specifying your models operating system and language you can quickly locate sort and select the softpaqs you need To download HP SoftPaq Download Manager visit http h2033 1 www2 hp com Hpsub cache 509658 0 0 225 121 html ENWW Workstation management 49 System Software Manager System Software Manager SSM is a utility available on Windows operating system workstations that enables you to update system level software on multiple systems simultaneously When executed on a PC client system SSM detects hardware and software versions and then updates the software from a central repository known as a file store Driver versions supported by SSM are noted with a special icon on the software the driver download website and on the Support Software CD To download the utility or to obtain more information about SSM see http www hp com go ssm Proactive Change Notification The Proactive Change Notification application uses the Subscriber s Choice website to e Send Proactive Change Notification PCN e mail informing you up to 60 days in advance of hardware and software changes to most commercial workstations and servers e Send you e mail containing customer bulletins customer advisories customer notes and driver alerts for most commercial workstations and servers You can create a profile to ensure you receive only the information relevant to the specific IT environment
53. front bezel position the bezel on the chassis and install the screws ENWW Removing and installing components 91 Front panel I O cable assembly This section describes how to remove and install a front panel I O cable assembly Removing the front panel I O cable assembly Disconnect power from the workstation seePredisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82 gt PY gt Remove the expansion card guide front fan holder see Removing the expansion card guide front fan holder on page 141 Remove the right side panel see Removing the right side panel on page 86 Remove the front bezel see Removing the front bezel on page 91 Disconnect the front panel I O cable assembly cables from the system board as shown in the following figure Figure 5 16 Disconnecting the front panel I O cable assembly cables Item Description 1 Front audio 2 Front 1394a 3 Front USB 92 Chapter 5 Replacing components ENWW 8 Remove the screw 1 and slide front panel cable I O assembly down then out of the chassis 2 as shown in the following figure Figure 5 17 Removing the front panel I O cable assembly 9 Disconnect the speaker cable see Removing the speaker on page 87 and remove the tie wraps that secure the front panel I O cables to the chassis
54. observe the following Electrostatic Discharge ESD precautions while performing the system parts removal and replacement procedures Work on a static free mat Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground Create a common ground for the equipment you are working on by connecting the static free mat static strap and peripheral units to that piece of equipment 66 Chapter 5 Replacing components ENWW amp NOTE HP accessories are for use in HP Workstation products They have been extensively tested for reliability and are manufactured to high quality standards ENWW Warnings and cautions 67 Service considerations Review the following service considerations before replacing system components Cautions warnings and safety precautions Review the cautions warnings and safety precautions before accessing the workstation components Also review the Safety and Regulatory Guide that came with the workstation for more information ESD information Generating static The following table shows that different activities generate different amounts of static electricity through electrostatic discharge ESD Static electricity increases as humidity decreases Relative humidity Event 55 40 10 Walking across carpet 7 500V 15 000V 35 000V Walking across vinyl floor 3 000V 5 000V 12 000V Motions of bench worker 400V 800V 6 000V Remo
55. on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start the workstation e Reconfigure the workstation after installing a non plug and play expansion board or other option Refer to the Hardware installation problems section of this document for instructions e Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver e Ifyou are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable e Ifyou recently added new hardware remove the hardware and verify if the workstation functions properly e If you recently installed new software uninstall the software and verify if the workstation functions properly e Ifthe screen is blank plug the monitor into a different video port on the workstation if one is available Alternatively replace the monitor with a monitor that you know is working properly ENWW HP troubleshooting resources and tools 221 e Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixe
56. page 127 Removing a hard disk drive from the optical drive bay on page 132 Installing a hard disk drive in the optical drive bay on page 135 Installing dual SFF hard drives in the optical drive bay on page 137 Chapter 5 Replacing components ENWW Removing a hard disk drive from the hard drive bay ENWW Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Press the hard drive carrier release latch at the green touch point and rotate the handle outward 1 Pull the drive carrier out of the hard drive bay 2 as shown in the following figure Figure 5 39 Removing the drive carrier from the chassis Removing and installing components 115 4 Carefully separate the upper hard drive carrier rails 1 tilt the drive outward 2 carefully separate the lower carrier rails 3 and then remove the drive from the carrier as shown in the following figure Figure 5 40 Removing the drive from the carrier 116 Chapter 5 Replacing components ENWW Installing a hard disk drive in the hard drive bay This section describes how to install a hard drive in the hard drive bay Hard disk drive cable configuration The hard drive bays are labeled O top bay 1 2 and 3 See Component locations on page 74 or the Side access panel service label to locate the hard drive bays The hard drive bays p
57. power consumption insufficient for hardware more power than the power supply configuration eh oa e Replace the power supply with a high output power supply 601 Diskette Controller Error Diskette controller circuitry or diskette 1 Run the Computer Setup F10 utility drive circuitry incorrect 2 Verify cabling and replace defective cables if necessary 3 Clear CMOS 4 Replace the diskette drive 5 Replace the system board 605 Diskette Drive Type Mismatch in drive type 1 Run the Computer Setup F10 Utility Error 2 Disconnect any other diskette controller devices tape drives 3 Clear the CMOS 610 External Storage Device External storage device is not 1 Verify that the external device is present and Failure detected is improperly connected or connected properly is defective 2 Replace the external device 611 Primary Floppy Port Address Assignment Conflict The flexible disk drive is configured at a previously assigned address Select a new address for the flexible disk drive 912 Computer Cover Has Been Removed Since Last System Start Up N A No action required 913 Front 1394 Not Connected Front 1394 device cable is disconnected from the system board Reconnect the 1394 cable and restart 916 Power Button Not Connected Power button cable is disconnected from the system board Reconnect the cable and restart 917 Front Audio Not Connected Fro
58. seconds If the hard drive LED does not turn on green then 1 Check that unit is plugged into a working AC outlet 2 Open the access panel and check that the power button harness is properly connected to the system board 3 Check that all power supply cables are properly connected to the system board 4 Check the power supply functionality a Disconnect the AC power b Remove power supply from system chassis See Removing the power supply on page 86 for details c Plug in the AC power If the power supply fan spins and the BIST LED lights the power supply is functional The problem might be on the system board Contact HP for assistance If the power supply fan does not spin or the BIST LED does not light the problem might be in the power supply Contact HP for assistance The BIOS option you select controls the blue LED function during these suspend modes Some workstation models do not have BIST LED functionality For BIST information see the Maintenance and Service Guide of the workstation LED color definitions The following table describes what each LED light on the workstation front panel signifies Table 6 9 LED color definitions LED state LED color System status Solid Blue System is on Flashing Blue System is in Standby 248 Chapter Diagnostics and troubleshooting ENWW ENWW Table 6 9 LED color definitions continued LED state LED color System status Solid or flas
59. see Removing the airflow guide on page 80 as shown in the following figure Figure 5 102 Removing the airflow guide ENWW Removing and installing components 177 4 Remove the LCS air duct from the airflow guide a Press and hold the LCS air duct tab shown in the following figure 1 Figure 5 103 Removing the LCS air duct b Slide the LCS air duct forward and lower it from the workstation airflow guide 2 as shown in the previous figure 5 Remove the memory fan assembly see Removing the memory fans on page 155 178 Chapter 5 Replacing components ENWW 6 Grasp the sides of the LCS radiator cover and remove it from the radiator as shown in the following figure Figure 5 104 Removing the radiator cover ENWW Removing and installing components 179 7 Disconnect the LCS cable harness connections from the system board a Disconnect the two cable connectors from the system board 1 as shown in the following figure Figure 5 105 Disconnecting the LCS cable harness b Disconnect the LCS cable harness inline connector 2 as shown in the previous figure 180 Chapter 5 Replacing components ENWW 8 Remove the cold plate assemblies a Loosen the four LCS mounting screws shown in the following figure until the screws completely disengage from the system board backplate and then lift each assembly from its CPU Figure 5 106 Loosening the LCS cold plate ENWW Removing and installing components 181
60. select Sounds and Audio Devices 2 Deselect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 232 Chapter 6 Diagnostics and troubleshooting 1 If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital use a stereo to mono adapter to engage the auto sense feature or use multimedia device properties to switch the audio signal from analog to digital 2 If the headphones have a mono jack use the multimedia device properties to switch the system to analog out NOTE If you set digital as the Output Mode the internal speaker and external analog speakers no longer output audio until you switch back to an auto sense or analog mode If you set analog as the Output Mode external digital speakers do not function until you change the output mode back to an auto sense or digital mode ENWW Table 6 6 Audio problems continued Problem Cause Solution Sound occurs intermittently Processor resources are being Shut down all open processor intensive applications used by other open applications Workstation appears to be locked The hard disk might be full 1 Before recording be sure there is enough free space up while recording audio on the hard disk 2 Try recording the audio file in a compressed format Solving printer problems Table 6 7 Printer probl
61. the workstation to support more PCle x16 expansion cards A x16 card typically trains and runs at the maximum lane width available by the expansion slot The card runs at the reduced lane width with a corresponding performance decrease A x16 graphics card runs at the bandwidth of the slot it is plugged into The slot bandwidth can be x1 x4 x8 or x16 A PCle card can be plugged into a slot with a lesser speed It runs at that speed with a commensurate performance decrease Older graphics cards may not comply with this Ef NOTE A eighth slot opening in the chassis has no corresponding expansion connector on the System board This slot opening is provided for devices that require no system board card plug in capability This slot can be used for cable or connector output The cables plug into the system board Expansion card configuration restrictions for power supplies A CAUTION To prevent damage the overall power consumption of the workstation including I O cards CPU and memory must not exceed the maximum rating of the workstation power supply For power supply information see Power supply specifications on page 12 The maximum graphics card configuration is Power supply Graphics card maximum 850W 75W 150W 175W One in slot 2 One in slot 2 One in slot 2 AND AND OR One in slot 5 One in slot 5 One in slot 5 1110W 75W 150W 175W 225W One in slot 2 One in slot 2 One in slot 2 One in slot 2 AND A
62. the Intel Virtualization Technology Fatal multibit ECC error detected on the DIMM in the slot labeled CPU x DIMM y where x is O or 1 and yis 1 6 as labeled on the system board Move the card to a different slot If the problem persists replace the card Verify that the ESI port device is connected and working properly Potential system board problem contact HP Support Potential system board problem contact HP Support Potential system board problem contact HP Support Replace the DIMM in the identified slot 928 Fatal machine check detected on CPU X 1720 SMART Hard Drive Detect Imminent Failure Hard drive is about to fail Some hard drives have a firmware patch that fixes erroneous error messages Contact HP support 1 Determine if the hard drive is giving a correct error message 2 Run the Drive Protection System test if applicable 3 Apply firmware patch if applicable See hitp www hp com support 4 Back up contents and replace the hard drive 1783 Fixed Disk 0 1 locked 1796 SATA Cabling Error Hard disk drive failure Missing or improperly attached cable Diagnose the hard drive and replace it if necessary Verity that a cable is attached Reattach the cable 1797 SATA Drivelock is not supported in RAID mode STAT Drivelock is not supported in RAID mode Disable RAID mode or disable SATA drivelock 1801 Microcode Update E
63. the new heatsink already has thermal compound applied to the heatsink surface Instead remove the thermal compound protective liner from the bottom of the new heatsink 2 Align the four mounting screws with the mounting holes in the system board and carefully place the heatsink on the CPU Ensure that the heatsink is placed properly with the fans positioned toward the front of the workstation A CAUTION Do not overtighten the heatsink screws If you overtighten them you might strip the threads in the system board tray Do not fully tighten one screw and then move on to the next Instead tighten all screws a little at a time ensuring that the CPU remains level Tighten all screws partially so the CPU heatsink remains level Tighten each set of diagonally opposed screws a little at a time to 6 inch lbs of torque as shown in the following illustration e ENWW Removing and installing components 201 5 Connect the CPU heatsink fan connector to the system board Figure 5 125 Connecting the heatsink fan cable 6 Reinstall all removed components and reconnect any cables that have been disconnected 202 Chapter 5 Replacing components ENWW CPU This section describes how to remove and install a CPU Removing a CPU ENWW uP SP FY Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79
64. the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it Select Security gt Setup Password and then follow the onscreen instructions Before exiting select File gt Save Changes and Exit Workstation management 57 Establishing a power on password using workstation setup Establishing a power on password through the Computer Setup F10 Utility prevents access to the workstation when power is connected unless you specify the password When a power on password is set the Computer Setup F10 Utility presents Password Options in the Security menu The password options include Network Server Mode and Password Prompt on Warm Boot When Network Server Mode is disabled you must enter the password when the workstation is powered on when the key icon appears on the monitor When Password Prompt on Warm Boot is enabled you must enter the password The password must also be entered each time the workstation is restarted When Network Server Mode is enabled the password prompt is not presented during POST but an attached PS 2 keyboard remains locked until you enter the power on password To enable Network Server Mode you must set a power on password The option to set this password is available under Advanced gt Password Options This option enables the workstation to start without requiring the power on password but the keyboard and mouse
65. the workstation operating system It includes these topics Topics Setting up the Microsoft operating system on page 20 Setting up Red Hat Enterprise Linux on page 21 Setting up Novell SLED on page 22 Updating the workstation on page 22 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the workstation A CAUTION Do not add optional hardware or third party devices to the HP workstation until the ENWW operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly Setting up the Microsoft operating system amp NOTE If you ordered a downgrade from Windows Vista to Windows XP Professional operating system your system will be preinstalled with Windows XP Professional operating system With this configuration you will receive recovery media for Windows Vista operating system only In case you need to restore or recover the Windows XP Professional operating system in the future it is important that you create recovery media disks for Windows XP Professional operating system after first boot When you first apply power to the workstation the operating system is installed This process takes approximately 5 to 10 minutes Carefully follow the instructions on the screen to complete the installation CAUTION After installation has started
66. then press Enter Select your operating system Select the Diagnostic link Locate HP Vision Field Diagnostics and select Download ree SP eS Pe After the iso file is downloaded use CD ROM burning software to copy the iso file to an optical medium or USB flash drive 9 When the CD or USB flash drive has the utility installed insert the CD or USB flash drive into the workstation while it is on 10 Shut down the operating system and turn off the workstation 11 Turn on the workstation The system will boot into HP Vision Field Diagnostics E NOTE Ifthe system does not boot to the CD in the optical drive or to the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or you may press F9 to select the appropriate boot device 12 At the boot menu select either the HP Vision Field Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only amp NOTE The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand alone application outside of HP Vision Field Diagnostics If the workstation is booted from a CD a separate boot CD will be required to use the memory diagnostic Hence HP recommends that a USB key be used to boot the diagnostic utilities It is faster than using a CD and it accommodates both Memory and Vision diagnostics 13 If running H
67. to CPUO and CPUO fan 12 V CPU1 Input to onboard regulator that supplies power to CPU and CPU fan 12 V MO Input to onboard regulator that supplies power to memory on CPUO 12 V M1 Input to onboard regulator that supplies power to memory on CPU1 12 V B Input to onboard regulators that supply 3 3V and 5V system fans 12 V S PCI PCle and system fans 12 V D Storage hard drive optical disk drive diskette drive and input to miscellaneous onboard regulators 12 V G1 PCle auxillary connector for both connectors on 850W and one for 1110W 12 V G2 Second PCle auxiliary connector on 1110W power supply V12N PCI and serial ports 5 V SB Sleep circuitry 10 Chapter 1 Workstation overview ENWW Power supply currents A CAUTION Do not exceed 70 0 amps 840 watts of 12 volt CPUO CPU1 MO0 M1 B D S G ENWW Table 1 6 Maximum current per rail Voltage rail 850W maximum 1110W maximum continuous current continuous current 12 V CPUO 18 0A 18 0A 12 V CPU1 18 0A 18 0A 12 V MO 18 0A 18 0A 12 V M1 18 0A 18 0A 12 VB 18 0A 18 0A 12 V S 18 0A 18 0A 12 V D 18 0A 18 0A 12 V G G1 18 0A 18 0A 12 V G2 N A 18 0A V12N 0 15A 0 15A 5 V SB 5 00A 9 0A power combination for the 850W power supply Do not exceed 92 5A amps 1110 watts of 12 volt CPUO CPU1 MO M1 B D S G1 G2 power combination for the 1110W power supply Do not exceed 104 2A amps 1250 watts of 12 volt CPUO CPU1 MO M1 B D S G1 G2
68. workstation To properly and safely lift the workstation lift from the bottom of the workstation WARNING Do not use the front bezel as a handle or lifting point when lifting or moving the workstation Lifting the workstation from the front bezel or lifting it incorrectly could cause the workstation to fall causing possible injury to you and damage to the workstation To properly and safely lift the workstation use the handles If the workstation is not equipped with handles lift from the bottom of the workstation and connectors Handle cables with care to avoid damage Apply only the tension required to seat or unseat cables during insertion or removal from the connector When possible handle cables by the connector or pull strap In all cases avoid bending or twisting the cables and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced When servicing the workstation be sure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the workstation Service considerations 71 Hard drives Hard drives are fragile precision components Avoid subjecting them to physical shock and vibration The following guidelines apply to all drives including failed drives replacement drives and spares e Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packagin
69. workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the memory fans see Removing the memory fans on page 155 Remove the airflow guide see Removing the airflow quide on page 80 ST ee SS Slowly and evenly loosen one pair of diagonally opposite screws 1 from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair 2 as shown in the following figure A CAUTION Do not fully loosen one screw and then move on to the next Instead loosen all screws a little at a time ensuring that the CPU remains level Figure 5 123 Loosening heatsink screws in sequence e et O ENWW Removing and installing components 199 7 Disconnect the CPU heatsink fan cable from the system board 1 as shown in the following figure Figure 5 124 Disconnecting the heatsink fan cable 8 Lift the CPU heatsink out of the chassis 2 9 Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink allowing the alcohol on the CPU and CPU heatsink to dry completely 200 Chapter 5 Replacing components ENWW Installing the CPU heatsink 1 Perform one of the following tasks e If you are reusing the original heatsink apply thermal compound to the center of the CPU top surface e Ifyou are using a new CPU heatsink do not apply thermal compound to the CPU because
70. workstation setup Storage Device Configuration Lists installed non SCSI storage devices except SATA devices and provides options for obtaining specific information about each device Hard Disk Provides information about the hard disk drives in the workstation It is available in IDE Mode only CD ROM Provides information about the optical disk drives in the workstation IDE mode only Diskette Type for legacy diskette drives only Identifies the highest capacity media type accepted by the diskette drive Options are 3 5 1 44 MB 5 25 1 2 MB and Not Installed Default Values Resets devices to their default configuration SATA is the default o Multisector Transfers Defines the transfer of data per interrupt Options are 8 16 and Disable 16 is the default Transfer Mode Specifies the active data transfer mode Options subject to device capabilities are Max UDMA PIO 0 Max PIO Enhanced DMA and Ultra DMAO Max UDMA is the default Translation Mode Enables the BIOS to determine the translation mode used to configure a formatted SATA or USB mass storage device This prevents you from needing to know how the mass storage device was formatted Options are Automatic Bit Shift LBA Assisted Use Cylinders Heads Sectors and Off Automatic is the default Ordinarily you should not change the translation mode selected by the BIOS If the selected translation mode is not compatible with the tra
71. 2 Specify an Ownership Tag which appears when the workstation is powered on or restarted 32 Chapter 4 System management ENWW ENWW Specify the Asset Tag or property identification number assigned by the company to this workstation Enable power on password prompts during system restarts warm starts and power on Hide or show the integrated I O functionality including serial USB or parallel ports audio or embedded NIC Hidden devices are inaccessible which increases system security Enable or disable removable media boot ability Enable or disable removable media write ability if supported by hardware Replicate the workstation setup by saving system configuration information on CD or diskette and restoring it on workstations Execute self tests on specified SATA and SAS hard disk drives if supported by the drive The Computer Setup F10 Utility 33 Accessing the Computer Setup F10 Utility 34 To access the Computer Setup F10 Utility menu 1 2 Power on or restart the workstation When the display is active and F10 Setup appears in the lower right corner of the screen press FIO If you do not press F10 at the appropriate time try again Turn the workstation off then on and press F10 again to access the utility You can also press the Ctrl Alt Delete keys before starting if you miss the opportunity to press F10 Select the language from the list and press the Enter key In the Computer
72. 6 Lift the drive release latch at the green touch point 1 and then slide the hard drive carrier from the chassis as shown in the following figure 2 Figure 5 60 Removing the drive from the ODD bay RAE e eT LEER 7 Carefully squeeze the ends of the rails together 1 and then slide the drive out of the carrier 2 as shown in the following figure Figure 5 61 Removing the drive from the carrier ENWW Removing and installing components 133 8 Carefully separate the rails 1 and remove the hard drive 2 as shown in the following figure Figure 5 62 Removing the rails 9 Reinstall all removed components and reconnect any cables that have been disconnected 134 Chapter 5 Replacing components ENWW Installing a hard disk drive in the optical drive bay X TIP For optimum performance install the hard disk drive in the bottom bay do not install it in the top bay 1 Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide see Removing the airflow guide on page 80 Remove the expansion card support see Removing the expansion card support on page 82 a a Se Carefully separate the carrier rails 1 set the drive between them while aligning the pins with the drive mounting holes 2 and then release the rails to secure them onto the drive 3 as shown in the following
73. 9 Figure 5 73 Disconnecting the fan cable 143 Removing and installing components ENWW 144 10 Press firmly on the two recessed green touch points on the top of the expansion card guide front fan holder 1 as shown in the following figure Figure 5 74 Removing the expansion card guide front fan holder from the chassis ra y UA 5 Mie titit y aS ae A e mn r at a lee 4 a p fal ni r HH 5 fy they ie FS fi Le 4 Lille a ity Wht bl 2 sie Ss a 11 Rotate the assembly 2 and then lift it out of the chassis 3 X TIP Move any cables that might be in the way so that you can easily tilt and remove the assembly Chapter 5 Replacing components ENWW Installing the expansion card guide front fan holder 1 Ensure that the fan holder includes the desired cooling fans see Installing a second front system fan on page 149 2 With power off to the workstation and the chassis open place the expansion card guide front fan holder assembly in the chassis Place the tabs at the bottom of the assembly into the slots in the chassis as shown in the following figure 1 amp NOTE When positioning the expansion card guide front fan holder into the chassis make sure there are no cables between the fans and the chassis mounting wall All workstation cables should be located under the card guide XX TIP To engage the h
74. A CAUTION Do not snag the rear system fan cable when installing the LCS assembly or you might damage the cable ENWW Removing and installing components 191 192 c Fasten the rear system fan assembly with attached liquid cooling radiator to the chassis as shown in the following figure see Installing the rear system fan assembly on page 148 Figure 5 117 Installing the LCS radiator rear system fan assembly 7 caer et A 11 Connect the LCS cable harness connectors Chapter 5 Replacing components ENWW TIP Position the cable harness so that it does not interfere with the memory fan assembly a Connect the rear and then front LCS cable harness connectors to the system board 1 as shown in the following figure Figure 5 118 Connecting the LCS cable harness b Connect the LCS cable harness inline connector to the rear system fan connector 2 as shown in the previous figure ENWW Removing and installing components 193 12 Install the LCS radiator cover a Align the LCS radiator cover with the radiator as shown in the following figure Figure 5 119 Installing the radiator cover b Press the cover onto the radiator until it snaps into place as shown in the previous figure 194 Chapter 5 Replacing components ENWW 13 Install the memory fan assembly a Guide the edge of the memory fan assembly under the LCS cooling hoses as shown in the following figure Figure 5 120 Installing the m
75. Ap HP Z800 Workstation Maintenance and Service Guide Copyright Information Copyright 2010 Hewlett Packard Development Company L P Warranty Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits Microsoft Windows and XP are U S registered trademarks of Microsoft Corporation in the U S and other countries Intel is a trademark of Intel Corporation in the U S and other countries and are used under license ENERGY STAR is a U S registered mark of the United States Environmental Protection Agency 504632 004 Fourth Edition May 2010 About this guide ENWW This guid
76. B7 option cable connector or a narrow 1x5 option cable connector 7 GND To prevent damage to the connectors always connect a 8 GND narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 2x5 connector pin 9 is not keyed on the 9 not keyed connector 10 Cable detect Workstation internal I USB1 P27 Pin Signal Reeser a T 1 45V 2 USB6 3 USB6 4 GND 5 Key no pin Workstation CPU fans P70 P71 Pin Signal Bates 1 GND 2 12V 3 Tach 4 PWM 5 Tach2 Workstation front system fan 1 P93 Pin Signal Ground Fi f 2 12V 3 Tach 4 CMD 278 Appendix A Connector pins ENWW ENWW Workstation front system fan 2 P94 Signal GND 12V TACHI PWM1 TACH2 PWM2 Workstation rear system fans P8 EREET Signal GND 12V Tach1 PWM1 Tach2 PWM2 279 280 Workstation FDD 33 ee sane anne ane sane 34 Appendix A Connector pins 1 2 Pin Signal Pin Signal Ground 18 FLP_DIR 2 FLP_LOWDEN 19 Ground 3 Key no pin 20 FLP_STEP 4 FLP_WDO 21 Ground 5 Key no pin 22 FLP_STEP 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN 8 FLP_INDEX 25 Ground 9 Ground 26 FLP_LTRACK 10 FLP_MOTOR 27 Ground 11 Ground 28 FLP_WP 12 Unused 29 Ground 13 Ground 30 FLP_RD_D 14 FLP_SEL_A 31 Ground 15 Ground 32 FLP_HD_SEL 16 Unused 33 Ground 17 Ground
77. Cle2 Slot 2 option ROM download Enable or Disable and latency timer and speed x16 Slot 3 PCle Slot 3 option ROM download Enable or Disable and latency timer and speed x8 4 Slot 4 PCle2 Slot 4 option ROM download Enable or Disable and latency timer and speed x16 Slot 5 PCI Slot 5 option ROM download Enable or Disable and latency timer and speed 32 33 Slot 6 PCI Slot 6 option ROM download Enable or Disable and latency timer and speed 32 32 1 Available on selected models 2 These options should be used by advanced users only ENWW The Computer Setup F10 Utility 43 Workstation management This section summarizes capabilities features and key components of workstation management including Section topics Initial workstation configuration and deployment Proactive Change Notification on page 50 on page 45 Installing a remote system on page 45 Subscriber s Choice on page 50 Replicating the setup on page 46 ROM Flash on page 51 Updating and managing software on page 48 FailSafe Boot Block ROM on page 52 HP Client Manager Software on page 48 Workstation security on page 53 Altiris Client Management Solutions on page 48 Fault notification and recovery on page 63 System Software Manager on page 50 Dual state power button on page 64 E NOTE Support for specific features described in this guide can vary by model and software version 44 Chapter 4 System
78. D 15 AUX CH p ENWW 275 Display port 6 ML_Lane 1 n 16 GND 7 ML_Lane 2 p 17 AUX CH n 8 GND 18 Hot Plug Detect 9 ML_Lane 2 n 19 DP_PWR Return 10 ML_Lane 3 p 20 DP_PWR Main power cable P1 Pin Signal Signal 1 5V V12 B 2 GND V12_S 3 GND V12_S 4 GND 10 5V 16 PWROK 5 GND 11 GND 17 5V Standby 6 GND 12 V12_B 18 12V Memory power cable P2 Pin Color Color Signal BLK GND 6 BLK YEL V12 MO 2 BLK GND 7 BLK YEL V12 MO 3 BLU PUR 5V Standby 8 BLK PUR 5V Standby mem mem 4 BLK GND 9 BLK YEL V12 M1 5 BLK GND 10 BLK YEL V12 M1 276 Appendix A Connector pins ENWW CPU power cable P3 Pin Signal Color 1 GND BLK 2 GND BLK 3 GND BLK 4 GND BLK 5 12V BLK WHT CPU1 6 12V BLK WHT CPU1 7 12V BLK WHT CPUO 8 12V BLK WHT CPUO HDD bay power cable Pin Color Signal BLK GND 2 BLK GND 3 BLK RED 5V ak 4 BLK YEL V12 D Graphics aux power cables P10 Signal P10 Signal Signal Signal P11 Pin _ P11 P10 P11 color 850W 1110W 1110W V12 G V12 G V12 G1 V12 G2 BLK YEL 2 V12 G V12 G V12 G1 V12 G2 BLK YEL 3 V12 G V12 G V12 G1 V12 G2 BLK YEL 4 GND GND GND GND BLK 5 GND GND GND GND BLK 6 GND GND GND GND BLK ENWW 277 DASH I USB2 P26 Pin Signal 5V 2 5V 3 USB8 4 USB7 CAUTION Possible equipment damage 5 USB8 The 2x5 connector can be mated to either a wide 2x5 6 US
79. D blinks red eight times and the workstation beeps eight times then the workstation pauses for two seconds On some models a Boot Block recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the workstation from Boot Block Recovery mode To recover the workstation after it enters Boot Block recovery mode 1 If there is media in the diskette or optical disk drives remove it 2 Insert a BIOS image CD into the CD drive You can also use USB media such as an HP DriveKey 3 Power off then power on the workstation If no BIOS image CD or USB is found you are prompted to insert one and restart the workstation If a setup password has been established the Caps Lock light illuminates and you are prompted for the password 4 Enter the setup password If the workstation starts from the CD or USB and successfully reprograms the ROM three keyboard lights illuminate A rising tone series of beeps also signals successful recovery Remove the CD or USB media and power off the workstation 6 Restart the workstation 52 Chapter 4 System management ENWW Workstation security This section provides information about providing system security through asset tracking password security hard disk drive locking and chassis locks This section includes these topics Topics Asset tracking on page 53 SATA hard disk drive security on page 54
80. DR missing message System is trying to start from a nonbootable diskette Remove the diskette from the drive System is trying to start from a damaged hard drive 1 Insert a bootable diskette into the drive and restart the workstation 2 If the hard drive is still inaccessible and MBR Security is enabled try restoring the previously saved MBR image by entering Setup and selecting Security gt Restore Master Boot Record System files missing or not properly installed 1 Insert a bootable system diskette and restart 2 Verify that the hard drive is partitioned and formatted 3 Install the system files for the appropriate operating system if necessary Hard drive boot disabled in Computer Setup Run the Computer Setup F10 Utility and enable the hard drive entry in the Storage gt Boot Order list Workstation will not start Hard drive is damaged Replace the hard drive Troubleshooting scenarios and solutions 229 Solving display problems Table 6 5 Display problems Problem Cause Solution Blank screen no video The cable connections are not Verify the cable connections from the monitor to the correct workstation and to a working electrical outlet The monitor is off Turn the monitor on LED is on You might need to refer to the monitor manual for an explanation of LED signals Screen blanking utility installed Press a key or the mouse button and if set enter your or ene
81. Device Hidden makes the device unavailable it is disabled by the BIOS and cannot be enabled by the operating system NOTE An entry for enabling Drivelock appears in the setup menu if the workstation has a DriveLock compatible hard disk drive 38 Chapter 4 System management ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Embedded This option becomes available if Embedded Device is set to Available Security Device a f Embedded Security Device Hidden or Available turns the Trusted Platform Mechanism TPM on and off Device Hidden is the default If this option is made available the following options become available e Power On Authentication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to start the workstation This feature uses the TPM to generate and store the authentication password e Reset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must enter a setup password Setting a device to Available enables the operating system to access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enabled by the operating system Network Service Enables or disables the ability to boot to the network using the
82. E a e E eias 53 Asset tracking assesment e E E Gan 53 SATA hard disk drive security xcrssnsisnenwiiesewesivnsunlickedwaniileintebolntaimebonesanialntidvats 54 Drivelock applications sassfsnsivowcunsrnhiwnnisniossunniwingasinarnhinadpnonunenioes 55 Using Drivelock sacon rE ER 55 Password SOEUR ccx5zcacesavestovacaptivernsncqisxcaniesanevieedseeveraneiaduanuanainiau tana 57 Establishing a setup password using Computer Setup F10 Utility 57 Establishing a power on password using workstation setup 58 Entering a power on password ccccceceeseeeeeeeeeeeeeneeeeeseeeeneaees 58 Entering a setup password cc ciissaiasarenisdececedupncennertanguceonoverensvaues 59 Changing a power on or setup password ceecceeeeseeeeeeeeeeeeeees 59 Deleting a power on or setup password eeeeeeeeeeeeeeeteeeeeeneeees 60 National keyboard delimiter characters cccccceesesseeeeeeeseeees 60 Clearing passwords vena einai wecvanehdauedstveinecnyntatananiananejuddnhatmadiene 61 Chassis Secur aeneae reana E E O E a aR a aa t ai 6l Side access panel key lock iniconihaniwandnimetiennnndentinintenitesiheadnnteelcedaives 6l Side access panel sensor Smart Cover Sensor optional 6l Cable lock optional s 1c hd avelsronueuenenawdeucade nents 62 Fault notification and recovery d yinn wesvaxemwide wns slvndsmiititue tent lsceislneea litem caliesindale veliatsiclseatac 63 Drive Protection System cccccc
83. Item Symbol Description 1 Power cord connector 8 S Audio line out connector gt green 2 PS2 mouse connector green 9 Microphone connector pink 3 4 EEE 1394 connector 10 USB connectors 6 O lt 4 eB RJ 45 network connectors 2 11 PS 2 keyboard connector purple Bottom connector is ASF ASF 5 Audio line in connector blue 12 Serial connector Oha lolol Chapter 1 Workstation overview ENWW ENWW Table 1 3 Rear panel components continued Item Symbol Description Item Symbol Description 6 Side access panel keys 13 Cable lock slot 7 Graphics connector 14 BIST LED Description 7 8 Specifications This section provides workstation chassis power supply and environmental specifications and includes these topics Topics Physical characteristics on page 8 Environmental specifications on page 9 Power supply description on page 1 O Ensuring proper ventilation on page 14 Physical characteristics The following table lists the typical workstation physical characteristics Weight Minimum configuration Typical configuration Maximum configuration 19 5 kg 43 Ib 21 kg 46 lb 29 kg 64 lb Chassis Dimensions Height 44 4 cm 17 5 in Width 20 3 cm 8 0 in Depth 52 6 cm 20 7 in Chapter 1 Workstation overview ENWW Environmental specifications The following table lists the environmental specifi
84. Ms e Memory configuration from 1 GB to 192GB e Total DIMM count Independent channels Single processor Dual processor per processor Single Two Four Dual Four Eight Three Six Twelve e In dual processor configurations the workstation can be configured for NUMA or non NUMA modes e No support for mirroring e No support for DIMM sparing Ef NOTE Do not intermix unbuffered ECC with registered DIMMs For maximum performance install the same number of DIMMs per CPU Install them in pairs of the same size if your workstation has two CPUs The 1110W power supply is required for a 96 GB or greater configuration NUMA mode provides contiguous address space for each CPU such that a CPU can access its own local memory faster than it can access memory local to another processor or to memory shared between processors 158 Chapter 5 Replacing components ENWW BIOS errors and warnings The BIOS generates warnings errors on invalid memory configurations e Ifthe BIOS can find a valid memory configuration by disabling plugged in memory it does so and reports a warning during POST the workstation can still be started The warning will indicate the location of the failed DIMM on the system board or memory riser e If there is no way for the BIOS to obtain a valid memory configuration by disabling plugged in memory the BIOS halts with a diagnostics code for memory error five beeps and blinks ENWW Removing and installing c
85. ND AND AND One in slot 5 One in slot 5 One in slot 5 One in slot 5 Requires memory and CPU configuration restrictions 1 Applies if other configuration constraints allow Workstation memory lt 24GB is a common denominator See the Site preparation guide for the HP Z800 Workstation at http hp com support workstation_manuals for further power consumption information 166 Chapter 5 Replacing components ENWW ENWW Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter If a graphics card greater than 75 watts is used HP recommends that you leave the adjacent slot empty and follow any additional workstation configuration restrictions You can also use a lower power or lower profile card between slots for optimum cooling The maximum graphics configuration with a 1110W power supply can include up to two 225 watt cards in slots two and five depending on system configuration Removing and installing components 167 Choosing an expansion card slot 168 Whenever possible use the following tips to help you select the proper slot for an expansion card Insert the primary graphics card in a PCle x16 slot intended for graphics Insert a second graphics card in a second PCle x16 slot intended for a secondary graphics card Install full length cards in slots that support full length cards For optimal cooling and acoustics do not insert a card next to a graphics card to avoid blocking
86. NERGY STAR is not supported on Linux workstations If it is necessary to restore the operating system you must also reset the ENERGY STAR settings if applicable after the restore To verify the factory default power settings for your workstation select Start gt Control Panel and then double click Power Options 16 Chapter 1 Workstation overview ENWW EUP compliance mode This workstation provides EUP compliance mode capability When enabled this feature enables the workstation to shut down to the lowest possible power state by removing all power to the system board When disabled the workstation powers down conventionally When the workstation is shutdown in EUP compliance mode you must power it up with the workstation power button Enabling EUP compliance mode To enable EUP compliance mode 1 Press F10 during start up 2 Using the arrow keys select the Power gt Hardware Power Management gt EuP Compliance Mode and then select Enable Press F10 to accept the change Select File gt Save Change and Exit and then press F10 to accept the change Disabling EUP compliance mode To disable the EUP compliance mode 1 Press F10 during start up 2 Select Power gt Hardware Power Management gt EuP Compliance Mode and then select Disable 3 Press F10 to accept the change 4 Select File gt Save Change and Exit and then press F10 to accept the change Accessibility HP is committed to developing products services a
87. P Vision Field Diagnostics select the appropriate language and click Continue 14 In the End User License Agreement page select Agree if you agree with the terms The HP Vision Field Diagnostics utility launches with the Survey tab displayed 236 Chapter 6 Diagnostics and troubleshooting ENWW Accessing HP Vision Field Diagnostics on the workstation The following procedures describe how to access the HP Vision Field Diagnostics utilities that are included in the workstation software Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision Field Diagnostics amp NOTE Using a USB key is the most convenient method to access the HP Vision Field Diagnostics 1 Inthe C VisionDiagnostics directory double click on VisionDiagUSB exe A setup menu appears Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a USB key Turn off the workstation and restart it with the USB key installed The workstation will boot to the USB key and initiate the HP Vision Field Diagnostics utility 4 Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation Creating and using a bootable DVD This section describes how to use a DVD to access the HP Vision Field Diagnostics 1 In the C VisionDiagnostics directory double click on the VisionDiaglSO exe file A setup menu appears Follow the setup prompts to create a bootable ISO image of the
88. Remove the expansion card support see Removing the expansion card support on page 82 Remove the airflow guide see Removing the airflow guide on page 80 Remove the memory fan assembly see Removing the memory fans on page 155 Remove the CPU heatsink see Removing the CPU heatsink on page 199 Raise the CPU socket lever 1 and then open the cover 2 as shown in the following figure Figure 5 126 Removing a CPU A CAUTION The CPU socket contacts and pads are extremely fragile Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and handle the CPU only by the edges Pull the CPU straight out of the socket 3 and store the CPU in a static free container in a safe place where it cannot be damaged Removing and installing components 203 Installing a CPU NOTE HP recommends that you do not swap processors CPUs from one system board to another If installing a second CPU it must be of the same type as the first CPU 1 E Pp Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide see Removing the airflow guide on page 80 Remove the memory fan assembly see Removing the memory fans on page 155 Remove the CPU heatsink see Removing the CPU heatsink on page 199 Remove the CPU see Removing a CPU on page
89. Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB media device Power on the workstation you are configuring Press and hold the F10 key until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen Select File gt Replicated Setup gt Restore from Removable Media and then follow the instructions on the screen Restart the workstation when the configuration is complete Chapter 4 System management ENWW Copying a setup configuration to multiple workstations A CAUTION A setup configuration is model specific If source and target workstations are not the same model file system corruption might result This method takes longer to prepare the configuration diskette but copying the configuration to target workstations is fast A bootable diskette is required for this procedure If the Windows XP Professional operating system is not available to create a bootable diskette use the method for copying to a single workstation instead see Copying a setup configuration to a single workstation on page 46 Create a bootable diskette or USB media device Select a setup configuration to copy If you are using a diskette or USB insert it now Restart the workstation Pr PY gt As soon as the workstation powers on press and hold F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen
90. Support Center for assistance with a hardware failure please be prepared to provide the Warranty ID e The Clear Errors button will clear the contents of the Error Log The contents of the Error Log may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button Help tab The Help tab contains a Vision Help section and a Test Components section This tab includes search and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Field Diagnostic application version information on this tab The various sections located here are e The Vision Help section contains information on the major functions of HP Vision Field Diagnostics e The Test components section provides a description of each test as well as the parameters that may be adjusted when running in Custom test mode e The Defect codes section contains information on the numerical error code that may appear in the Errors tab e The Memory test tab section provides information on the HP Memory Test application that may be launched from the boot menu e The HP Support section provides information on obtaining technical support from HP ENWW Selftroubleshooting with HP Vision Field Diagnostics 243 Saving and printing information in HP Vision Field Diagnostics You can save the information displayed in the HP Vision Field Diagnostics Survey History and Errors tabs to a diskette or a USB flash drive You
91. Utility Replace the processor Replace the processor ERROR Mixing processors with different power requirements This is not supported System halted Mixed type processors detected Replace the processors with matched processors Invalid electronic serial number Incorrect serial number registered in the system Use the Computer Setup F10 Utility to reset the serial number Mixing processors with different power requirements This is not supported System halted Mixed type processors detected Replace the processors with matched processors Mixing Two Different Processor Types MP and DP Mixed type processors detected Replace the processors with matched processors Network Server Mode Active and No Keyboard Attached Keyboard not detected Verify that a functioning keyboard is attached to the workstation Processor initialization fails Processor defective Replace the processor The installed CPUs have different voltage requirements This is not supported System halted Mixed type processors detected Replace processors with matched processors Two processors do not have the same frequency operating ranges Mixed type processors detected Replace processors with matched processors Diagnostic codes and errors 255 7 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices and includes these topic
92. WARNING To reduce the risk of personal injury from electrical shock and hot surfaces disconnect the power cord from the wall outlet and let the internal system components to cool before touching A CAUTION When the workstation is plugged in the power supply has voltage applied to the even when the workstation is turned off Failure to disconnect the power cord can result in damage to the workstation A CAUTION Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 1 Shut down the operating system power off the workstation and external devices and disconnect the workstation power cord and external devices from power outlets 2 Disconnect the keyboard monitor and other external devices that are connected to the workstation Remove the access panel Locate the password header and jumper The password header is E49 5 Verify that the AC power cord is disconnected from the power outlet The password jumper is green so it can be easily identified 6 Remove the jumper from pins 1 and 2 7 Restart the workstation to the point where you get video 8 Shut down the workstation and then replace the jumper to clear the passwords 9 Replace the access panel 10 Reconnect the external equipment 11 Connect AC power to the workstation power on
93. alee an eau Sate teats EE Arete 114 Removing a hard disk drive from the hard drive bay cccsseseeeeeeteeeeeees 115 Installing a hard disk drive in the hard drive bay 117 Hard disk drive cable configuration 24 0ccseeanasaesenavaneeaetenavade 117 Installing a hard disk dtive sce tedsc iiens drsatecineneeesiniedina cee pate 118 Removing a hard disk drive from the slot load optical bay ceeeeeeeeees 122 Installing a hard disk drive in the slot load optical bay eeeeeeeeeeeeeee 127 Removing a hard disk drive from the optical drive bay cceeesteeeeeeees 132 Installing a hard disk drive in the optical drive bay cccccecsceceeeeeeeeeeeeeeees 135 Installing dual SFF hard drives in the optical drive bay ceeceeeeeeeeeeeeee 137 Installing the hard drives lt iarucniins lowe een Ree 137 Configuring the cabling icc wne cis casteacusrannaieatertnencucemeutneey 140 Expansion card guide front fan holder cccccecscceeseeceeceeneeeeeseseeeeeesseeeeeseeneeeeeees 141 Removing the expansion card guide front fan holder ccccceeeeteeeees 141 Installing the expansion card guide front fan holder csceeeeeesteeeeetees 145 System Pek BSc tng Goat a aie saat it Sea tinea cael nes drial A el ham iay een ueanet aay 146 Removing the rear system fan assembly ccccccccceeeeeceeeeeeesteeeeeeeeeeeees 146 Installing the rear system fan
94. allation order for a dual processor workstation Figure 5 90 Dual processor DIMM installation order al Installing the DIMM NOTE For best performance add DIMMs of the same size in pairs across CPUs Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide see Removing the airflow guide on page 80 i i es Remove the memory fans see Removing the memory fans on page 155 162 Chapter 5 Replacing components ENWW 5 Push outward on the DIMM socket levers as shown in the following figure Figure 5 91 Opening DIMM socket levers ENWW Removing and installing components 163 6 Align the DIMM connector key with the DIMM socket key and then seat the DIMM firmly in the socket 1 as shown in the following figure A CAUTION DIMMs and their sockets are keyed for proper installation To prevent socket or DIMM damage align these guides properly when installing DIMMs Figure 5 92 Seating the DIMM 7 Secure the socket levers 1 as shown in the above figure 8 Reinstall all removed components and reconnect any cables that have been disconnected amp NOTE If you receive a DIMM related error message after you re start the workstation refer to BIOS errors and warnings on page 159 for error message information 164 Chapter 5 Replacing components ENWW Expansion card slo
95. amp 170 Chapter 5 Replacing components ENWW Installing a PCle card ENWW A Q N Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82 Select the desired expansion card slot for the PCle card See Choosing an expansion card slot on page 168 for help in selecting a slot Raise the rear retention clamp by lifting the metal bar or the green lever 1 as shown in the following figure Figure 5 96 Removing the slot cover are Sar ha E X TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside 6 Remove the PCI slot cover by pulling it up out of the chassis 2 Removing and installing components 171 7 Angle the card into the PCI card guide Align the PCle card keyway with the slot key and then firmly seat the card in the slot 1 as shown in the following figure If required by the card connect the auxiliary power cable to the card or other cables or accessories described in the card instructions See Removing the expansion card guide front fan holder on page 141 to find the storage location of the auxiliary power cables Figure 5 97 Installing a PCle card 172 Chapter 5 Replacing components ENWW If required by the card
96. ana plug connector on the grounding mat or workstation Heel straps toe straps and boot straps These can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground The following table shows protection levels available from static shielding materials Table 5 1 Static shielding protection levels Method Voltage Antistatic plastic 1 500V Carbon loaded plastic 7 500V Metalized laminate 15 000V This section provides guidelines to prevent ESD damage to equipment ENWW Service considerations 69 Grounding the work area To prevent static damage in the work area e Cover the work surface with approved static dissipative material Use a wrist strap connected to the work surface and properly grounded tools and equipment e Use static dissipative mats foot straps or air ionizers to give added protection e Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only in static free work areas e Disconnect power and input signals before inserting and removing connectors or test equipment e Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces e Keep work area free of nonconductive materials such as plastic assembly aids and Styrofoam e Use field se
97. anel amp NOTE Use this procedure to access the backplane wiring 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the two T 15 Torx screws 1 and then slide the right side panel in the direction shown in the following figure until it stops and then lift off the chassis 2 Figure 5 10 Removing the right side panel Installing the right side panel To install the panel slide it into position on the workstation and then fasten it with two T 15 Torx screws Power supply This section describes how to remove and install a power supply Removing the power supply 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 86 Chapter 5 Replacing components ENWW 3 Pull out the power supply locking handle marked with the green label 1 Use the handle to pull the power supply out of the chassis 2 as show in the following figure Figure 5 11 Removing power supply Installing the power supply Slide the power supply into the chassis keeping the handle completely open When the power supply handle engages the chassis rotate the handle inward until it snaps into place to secure the power supply Speaker This section describes how to remove and install the speaker Removing the speaker 1 Disconnect power from the workstation see Predisassembly procedures o
98. aoe ees 86 Removing the right side patiellac ase cacesiecesiana enacts sateewrderearnepieten Saceaiuasr 86 Installing the right side panel icc ecsesai ctasedsaveanetvadceveevsaiuadesievesondvadhinteeeseevs 86 Power SU PIP sinsin aee Gikbepaduhe a ican haNLe ies ostinountua aanta 86 Removing the power SUPINE 1 01 scshasyonany ede dnogtsacoeddaaneh eechhansht antes ualbgnotaie 86 Installing the power supply lt uscccrceaenntioueeekearota las renee Gaui 87 Sped kerron an e aa tu a R E E E E AURA Ren A 87 Removing the speaker aoc 5Aiscotanebveneecertenetvarerau eared aatenramaeeamencenadets 87 Installing the speakers cysiicx cetera vind a a R 88 Side access panel sensor OPIOMGl o5 cay onadenesevanleneaevaca ticenteyeuhorutevdedecasenteaenteeuancesee 88 Removing the side access panel sensor eeeeeeeeeeeeeeeeeceeeeeeseeeettneeeeeeenees 88 Installing the side access panel sensor cceeeeeeenneeeeeeeeeeeeeettteeeeeeeeeeeeees 89 Power GORMECHONS a isise gaenovianigunieuletad aE EA a AA EEA sense AAA EEE EE 90 Front bezel as ondene a lo A E R E E E a E ue naa 91 Removing the front bezel icc uccrsiorsvcaiat onan ainavoinaciusd natedsaborsetenssnersolatyntiedonk 91 Installing the front bezel asc cednca tenes don ask de linens cated Sosiuevtecssteurimeieels 91 Front panel I O cable assembly 42 104roacmrianaitdescnientvriwn eee eae 92 Removing the front panel I O cable assembly cccccsceceeseeeesteeeeeteeees 92 Ins
99. appears Press Esc twice and select Exit Configuring SAS RAID devices 263 Deleting RAID volumes Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes 1 Start the LSI Corporation Configuration Utility During BIOS start up you are prompted to Press Ctrl C to start LSI Corp Configuration Utility 2 On the Main menu of the BIOS based configuration utility use the arrow keys to select an adapter Press Enter to go to the Adapter Properties screen In the Select New Array Type screen use the arrow keys to select New Existing Array In the View Array screen use the arrow keys to select Manage Array Press Enter Pop p In the Manage Array screen use the arrow keys to select Delete Array Press Enter Press Y to delete the array and exit to the adapter properties screen 264 Chapter7 Configuring RAID devices ENWW 8 Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS and includes these topics Topics Preparing to configure passwords on page 265 Resetting the password jumper on page 267 Clearing and Resetting the CMOS on page 267 Preparing to configure passwords The Computer Setup F10 Utility enables you to create setup and power on passwords There are three possibilities for setting passwords e Define a setup password only e Define a power on password only e Define both When defining
100. ar ee ce sn A teeny r arene Serry terete eerere tr tt 220 AP StGMUP sissies cits A E E 221 ENWW During Operation 3 fs5 5s2c5 ccsteaes Gl ovadd cnnsas saagst vada stenpastedssapacdonaeiaasaeDedeaedsapares 221 Customizing the monitor display sci scccioneraisetonssiswecetonensheieasvadevislenehs Seuowntnnned 222 Troubleshooting scenarios and solutions cccccescceeeeeseeeeeeteeeeceeeaeceeseeeeeeeseseeeseeaeeeeeeeeeeees 223 Solving minor problems snnnnonnnnsesoesesoeeesesoeessreesesoretsssortrsererssseetessotessorersssereessst 223 Solving power supply problems q ccincauceilautun ce emanmaminaeieecaneeicusteliaanlaneey 225 Testing power supply cncsuseursstecelhriaasds seugd gins esmmindrsnnd sashbunastaunendabvonshennagtn 225 Solving diskette problems 5 5ctdccrireiradenianeenaean moe werent Ret RRE 227 Solving hard drive problems 0 lt ccssvserscsncentensvadiedduntciiedeaqutaienaintecquqadebeseensnatnndiniaioels 228 Solving display Pra Glamis s esashisaspvomivasetianarolnensdeaidaueldnnanteensablvaleaisaguonbenseeloniohierine 230 Solving CURIS probleMs assises oei ee 232 Solving printer PUG MEMS serezareceds Sea ceatencecavecasrevees arecduenieniedeon mantneomnaees 233 Self troubleshooting with HP Vision Field Diagnostics ccccscecceeeeteeeeeeseeeeeeeeeeeesseeeeeeentreeees 234 OverViS Va aia ec hPa en ado a recip ihe lia ATE AE ENE o Delta 235 Downloading and accessing HP Vision Field Diagnostics css
101. are locked until you enter the password The keyboard LEDs rotate constantly when the workstation is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it Select Security gt Power On Password and then follow the onscreen instructions Before exiting select File gt Save Changes and Exit Entering a power on password To enter a power on password 1 Restart the workstation 2 When the key icon appears on the monitor enter the current password and then press Enter Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you will enter the F10 setup screen with read only permission See the Setup Browse Mode option under the Power On options 58 Chapter 4 System management ENWW Entering a setup password If a setup password has been established on the workstation you will be prompted to enter it each time you run the Computer Setup F10
102. assembly 0 ccccccceeeeeceeceeeeeeneeeeeseneeeess 148 Installing a second front system fan cecccccesseececeeeseneeeeeeeeeeeeeseeeeeeecseseeeeeeeeeeeeenes 149 M mory TANS eae e sexe aodelade e ee a e ceua devel ashen dean dhade bag 155 Removing the memory fans cccessecceceeeseeeeeseeteeeeeseeeeeeeseteeeeeetetseeeenss 155 Installing the memory Tans accnaeavovtansun cts cand avnaout Galaceuan se ewe Meanecnnt or 157 MEMORY sena eet a E E E a a a aeae EAN A EAR 158 DIMM installation guidelines ss yccniyicescalwroie cainlioeevaugtnt A sei rue ered ney 158 Supported DIMM configurations ccccccccceeeseeeeeeeneeceesenseeeeesseeeeessaeeees 158 BIOS errors and warnings ae iessetd cee teev ess tunceswstedeuuasante ties aienseie et tacasandodens 159 Removing DIMM sisi tec ceiver iene eee ade adi eee A ee 160 Installing ot DIMM S aeee ET EET EE E ies RE 161 Required DIMM installation order ceececeeseeceeeeeeeeeeeeeeeeenees 161 Installing the DIMM vos csuiwessa suvkaubiccuawonreon hia ous ddan besa diae coouducwbes 162 Expansion card SloiidentihcOlom s ass cuouncaattenatinecnnutacesteatsauauieesurad tateuustvwealesaniiaes 165 Expansion card slot desenipiionic viso semana ara een eens 165 Expansion card configuration restrictions for power supplies 0 0 ccccee 166 Choosing an expansion card slot ssiyicavassiucnnepeuavansleidanednwesnoncueddnsesle etelnianiiibsinhienevabolcies 168 PN MM
103. at data on the disk will be lost when the mirrored volume is created Press M to migrate or D to delete the data on the drive d The value in the Array Disk column changes to Primary Use the arrow keys to select the secondary mirrored disk for the IM volume and then select Yes as the value for the Array Disk column If partitions are defined on this disk a message warns that data on the disk will be lost when the mirrored volume is created e Press Delete to confirm erasing data from the disk or press any other key to deselect the disk 7 When all drives are selected press C to create the array once Use the arrow keys to move to Save changes then exit this menu and press Enter 8 When the new array is created the Adapter Properties screen appears Press Esc twice and select Exit 262 Chapter 7 Configuring RAID devices ENWW SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended IME volume with the BIOS based configuration utility The procedure assumes that the system has the required disk and disk controllers 1 ENWW Start the LSI Corporation Configuration Utility During BIOS start up you are prompted to Press Ctrl C to start LSI Corp Configuration Utility On the Main menu of the BIOS based configuration utility use the arrow keys to select an adapter Press Enter to go to the Adapter Properties screen On the Adapter Properties screen use the arrow keys
104. ated MAC System BIOS Boot Block Date Chassis serial number Asset Tracking Number Management Module Processor Type Processor Speed Processor Stepping e Cache Size e DIMMs About Displays copyright information System Displays system temperatures and fan speeds Temperatures Set Time and Enables you to set system time and date Date Flash System Enables you to upgrade the BIOS from a ROM image on diskette CD or USB ROM Replicated Setup Provides these options Save to Removable Media Saves the workstation configuration including CMOS in the qsetup txt file This file can be saved to a formatted blank 1 44 MB diskette or fo a USB device Restore from Removable Media Restores the workstation configuration from a diskette or a USB device ENWW The Computer Setup F10 Utility 35 Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Default Setup Description Provides these options Save Current Settings as Default Saves the current settings as default settings for the next operation Restore Factory Settings as Default Restores the factory settings as the default settings for the next operation Apply Defaults and Exit Restores the default settings defined in Default Setup Ignore Changes and Exit Exits workstation setup without applying or saving changes Save Changes and Exit Saves changes to system configuration and exits the
105. batteries battery packs and accumulators with general household waste Customer self repair 72 Under the Customer Self Repair program you can order a replacement part and install the part without onsite HP technical assistance See http www hp com go selfrepair for information on the program as customer self repair may be required for some components NOTE Some components like the liquid cooling system are not eligible for Customer Self Repair and must be returned to HP for service Call HP Support for further instructions before attempting to remove or repair this system Chapter 5 Replacing components ENWW Removing and installing components amp NOTE This workstation supports many optional devices If you do not find installation instructions for your device in the following procedures see http hp com support workstation_manuals ENWW This section includes these topics Component locations on page 74 Topics Power connections on page 90 Memory fans on page 155 Disassembly order on page 76 Front bezel on page 91 Memory on page 158 Predisassembly procedures on page 77 Front panel I O cable assembly on page 92 Expansion card slot identification on page 165 Cable lock optional on page 78 Power switch cable assembly on page 96 Choosing an expansion card slot on page 168 Side access panel on page 79 Airflow guide on page 80
106. by the system and functioning Determine information about the operating environment of the workstation Solve system configuration errors that are detected but not fixed during the Power On Self Test POST Establish and manage passwords and other security features Establish and manage energy saving time outs not supported on Linux platforms Modify or restore factory default settings Set the workstation date and time Set view change or verify the workstation configuration including settings for CPU graphics memory audio storage communications and input devices Modify the boot order of installed mass storage devices such as SATA SAS diskette drives optical disk drives network drives and LS 120 drives Configure the boot priority of SATA and SAS hard drive controllers Enable or disable Network Server Mode which enables the workstation to start the operating system when the power on password is enabled with or without a keyboard or mouse attached When attached to the workstation the keyboard and mouse remain locked until the power on password is entered Enable or disable POST Messages to change the display status of POST messages POST Messages suppresses most POST messages such as memory count product name and other nonerror text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to POST Messages Enabled during POST press any key except F1 through F 1
107. cables are connected to active devices An unused device can be disconnected to free up a SATA data port connector on the system board If no SATA data port connector is available on the system board move the attached SATA storage device data cables to the next available SAS data port connectors on the system board See Component locations on page 74 for connector locations on the system board 104 Chapter 5 Replacing components ENWW Notice for Blu ray optical drives If you installed a Blu ray optical drive note the following Blu ray movie playback As Blu ray is a new format containing new technologies certain disc digital connection compatibility and or performance issues may arise and do not constitute defects in the product Flawless playback on all systems is not guaranteed In order for some Blu ray titles to play they may require a DVI or HDMI digital connection and your display may require HDCP support HD DVD movies cannot be played on this workstation Blu ray movie playback compatibility and update Playing back Blu ray HDCP High bandwidth Digital Content Protection content such as commercially distributed Blu ray HD movies requires a fully HDCP compliant path on your computer The HDCP technology checks compliance of each component in the path from the content on the Blu ray disc all the way to the display monitor including but not limited to graphic cards and monitor adapters The HP Z400 Z600 and Z800 Workstat
108. can not save to the hard drive The system will automatically create an html file that has the same appearance as the information displayed on the screen 1 Insert a diskette or USB flash drive if running HP Vision Field Diagnostics from CD 2 Click Save in the bottom on any of the Survey History or Errors tabs All three log files will be saved regardless of from which tab the Save button was clicked 3 Select the drive onto which you will save the log files and click the Save button Three html files will be saved to the inserted diskette or USB flash drive Ef NOTE Do not remove the diskette or USB key until you see a message indicating that the html files have been written to the media 4 Print the desired information from the storage device used to save it Ef NOTE To exit HP Vision Field Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the optical drive Diagnostic codes and errors This section presents diagnostic LED codes LED color definitions and POST error messages to help you troubleshoot problems It includes these topics Topics Diagnostic LED and audible beep codes on page 244 LED color definitions on page 248 POST error messages on page 250 Diagnostic LED and audible beep codes This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or
109. cations of HP Workstations Table 1 4 HP Workstation environmental specifications Operating 5 to 35 C 40 to 95 F Temperature Non operating 40 to 60 C 40 to 140 F NOTE Derate by one degree C 1 8 degrees F for every 305m 1 000 ft altitude over 1 524m 5 000 ft Operating 8 to 85 Relative Humidity RH non condensing Non operating 8 to 90 Relative Humidity non condensing Operating 0 to 3 048m 10 000 ft Altitude Non operating 0 to 9 144m 30 000 ft Operating 2 sine 40g 2 3ms Non operating e Yaesine 160 cm s 2 3ms 100g e square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Operating Random 0 5g rms 5 300 Hz Vibration Non Operating random 2 0g rms 10 500 Hz NOTE Values do not indicate continuous vibration ENWW Specifications Power supply description This workstation offers an 850W power supply and an 1110W power supply to provide power for the workstation The power supplies are compatible with ENERGY STAR requirements and offer 85 efficient or better operation Power supply voltages amp NOTE This workstation incorporates the blind mate plug feature You do not have to manipulate a cable harness when removing or installing the power supply Table 1 5 Power supply source voltages Source voltage Description 12 V CPUO Input to onboard regulator that supplies power
110. cccccceessecceesseeeeeseeeeseseees 268 Appendix A Connector piNS sssssisissississssssssasiusssasanossanons idna dba kdnsdsdp p eiseres asinda bidro d banasoas iis 270 Appendix B System board designators eoseosseosscsssoosecsseoseosscossecssesseosssossocssesseossesssoos 281 Appendix C Roulime Carp sssisiscnisi sia aaa ai 283 General cleaning safety precautions sacus lt rasesasrrioninemhcnonrandssvernbacibdendedumanivodedeancdeanbessebasancbadasouns 283 Cleaning the workstation case s sssenessenesesoessseeesseetteesttesetessettrsrretsrsrtssrttrsrstrrnsresrererer ree 283 Cleaning the keyboard seisein nissens iieii niopen iiaeia a iaasa e iet E ekanini ERS ani 283 Cleaning Ihe MAGNO acs canoe toatelemnnstbe a aE a E a a aaa AER 284 Cleaning the ARISE riiseni seie ie EN A n E A E AE E EA EEEE 284 Appendix D Locating HP resources isccsicsscscsscrsccsssssssssevssseccsssecnssscucsssscsessovessssesssasseusenseosess 285 Prod ct information sey ee ieee ch tn Se nano ace Rana via y 286 Produch SUPPOr ineine anria R E a AEA NENEN EEE EEEE EE AEE EEEE 287 Prod ch documentation sesienun naea r R E NE eh ae NES 288 Prod ct SCH AHI NATE vcs Canes siete ssn le cote ie as E AE wna ie EEE AEE 289 Prod ct updaleS ennerien a E EAN EEEE TORNA 290 dek aaa mae eee tans aneeseuncucas ems once been ssecaanaaeenes Gaetan oueee 291 ENWW 1 Workstation overview This chapter presents an overview of workstation hardware components It includes t
111. ce Addition features Redundant array of independent disks RAID configurations for SATA support modes O 1 5 and 10 eSATA 3 0 Gbps is supported using an optional adapter This workstation provides nine external and three internal USB 2 0 ports The 850W power supply is 85 efficient and the 1110W power supply is 89 efficient Both power supplies enable Energy Star Version 5 0 system configurations HP WattSaver technology enables support of the European Union EuP power limit of 1W in off mode HP Quiet Fan Technology enables quiet system operation 2 Chapter 1 Workstation overview ENWW Workstation components This section describes workstation components including front and and includes these topics Topics Chassis components on page 4 Front panel components on page 5 Rear panel components on page 6 For complete and current information on supported accessories and components see http partsurfer hp com ENWW Description 3 Chassis components The following image shows a typical workstation configuration Drive configurations can vary Figure 1 2 Workstation components Table 1 1 Workstation component descriptions Item Description Item Description Airflow guide 11 Memory module DIMM 2 Side access panel 12 Processor CPU 3 Side access panel key lock 13 System board 4 Memory fans 14 Expansion card support 5 Rear system fans 15 PCle graphics card 6 Power
112. cket 18 Front USB 31 Rear system fan 6 Flexible disk drive 19 Internal USB 1 32 Audio Chapter 5 Replacing components ENWW Table 5 2 System board components ID continued Item Component Item Component Item Component 7 CPU fan 20 internal USB 2 DASH 33 Network USB 8 Front system fan top 21 Power Button LED Spkr 34 Network USB 9 Front system fan2 bottom 22 Front 1394a 35 1394a USB 10 CPU power 23 Front audio 36 Keyboard mouse 11 Battery 24 PCle2 x16 8 37 Serial 12 Clear CMOS button 25 PCI 32 33 38 CPUO socket 13 SATA connectors 26 PCle2 x16 39 CPUO fan 1 Open ended slot that allows installation of a x16 card amp NOTE For related expansion card slot information see Expansion card slot description on page 165 ENWW Removing and installing components 75 Disassembly order For convenience disassembly procedures should be followed in a particular order Use the following table to determine the sequence in which to remove major workstation components Table 5 3 Workstation component disassembly order Predisassembly procedures on page 77 Cable lock optional on page 78 Side access panel on page 79 Airflow guide on page 80 Expansion card support on page 82 Right side panel on page 86 Power supply on page 86 Speaker on page 87 Side access panel sensor optional on page 88 Power connections on page 90 Front beze
113. connect the auxiliary power cable to the card as shown in the following figure a While pressing on the connector cable release 1 pull the connector away from the receptacle on the expansion card guide front fan holder 2 b Connect the cable to the card 3 Figure 5 98 Connecting the auxiliary power cable Sy w r Wp phe fat Lis Ly 9 If required by the card connect other cables or accessories described in the card instructions 10 Close the expansion card retention clamp by rotating it downward The retention clamp is secured by the expansion card support amp NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp 11 Install the expansion card support see Installing the expansion card support on page 85 12 Reinstall all removed components and reconnect any cables that have been disconnected 173 Removing and installing components ENWW PCI card This section describes replacing a PCI card Removing a PCI card Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82
114. cssesseeeeeeeeeeeeeeceeeeeeceeeeceeaeeeeeeeetsteeeeeeeeeeess 63 ECC fault predictions sesiis E A 63 Thermal sensors rea nclayecey ascend vn cesaitiaantteaoevhedeyiansack niiavon dete yeesiuaeinepeeaeteties 63 Dual state power button asipcoceuasntmonssetsrantwcsnatdimnerdedvlncesamanntantansadairasaneentubenvinnsaniaudehues 64 Changing the power button configuration cccceececeeeeeeseeeeeeesenteeeeeesaes 64 5 Replacing COND ONCIIS cimain aa 65 Warningsand COMING 1ici 00 cess oien e E S E E T 66 Service considerations casera cur vvsieaecrasncvted bedvanncvatecna tora rkenandeonamebpetoncnonca aa iateateatede niente tated 68 Cautions warnings and safety precautions cccccscceeeeeseeeeeceecensceeecnseeeensteeeseneeees 68 ESD Aiea MUNIN csicsas i idle sansa ae A 68 Generating static aic ces so ciseecaecdeeyensnnntindtataten tnd aesaddanen ehegedsngedieagesindtecednueedanea 68 Preventing ESD equipment damage c cccccesseeeeseeneeeeeeteeeeeesseesesseeeeess 69 Personal grounding methods and equipment ccesereeeeeeeeeteeesseeeenteeensees 69 ENWW vii viii Grounding the worared a iitiacsiea 7 aeatvaninrerene Rusti naw Uantter Gwiiad Maueeeaaen 70 Recommended ESD prevention materials and equipment ccceececeeeeeeteeeeeeeestteeees 70 Tools and software requirements coxcnctaisceiacecuiun singueuatania cdihonng thy sonkuuasoonuaieritiacmaceiss 71 Special handling of components yzasis erence alee ie u
115. cted to it 7 Remove or disengage security devices that prevent you from opening the workstation 8 Disconnect the power cord from the electrical outlet and then from the workstation 9 Disconnect peripheral device cables from the workstation 10 Gather the tools 11 Service the workstation 12 Restore power to the workstation when servicing is done ENWW Removing and installing components 77 Cable lock optional If a cable lock is installed on the workstation remove it before servicing the workstation Unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 2 Removing the cable lock 78 Chapter 5 Replacing components ENWW Side access panel Before accessing the internal components of the workstation you must remove the side access panel This section describes how to remove and install the side access panel Removing the side access panel A WARNING Before removing the workstation side access panel be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove locks that are present such as cable lock or side access panel key lock 3 Pull up on the handle and rotate the side access panel off the chassis as shown in the following figure Figure 5 3 Removing the side access panel Installing the side access pane
116. d stored in the cable clip provided to ensure it is not in the power supply sliding zone ENWW Removing and installing components 89 Power connections For help with identifying power cables see the following figure and table Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans Figure 5 14 Identifying the workstation power connectors for a typical configuration Table 5 4 Workstation power connector description Item Description Item Description P1 Main power P11 Graphics power P2 Memory power P21 Power to main and drives P3 CPU power P23 Power to graphics P4 SATA power P26 Power to CPU and memory P5 SATA power A Power supply P IDE power B HDD bay O P7 SATA power C HDD bay 1 P8 IDE power D HDD bay 2 P9 FDD power E HDD bay 3 P10 Graphics power 90 Chapter 5 Replacing components ENWW Front bezel This section describes how to remove and install the front bezel Removing the front bezel Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the right side panel see Removing the right side panel on page 86 YS gt p Remove the four T 15 Torx screws 1 and then remove the bezel from the chassis as shown in the following figure 1 Figure 5 15 Removing the front bezel Installing the front bezel To install the
117. delimiter characters on page 60 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the workstation Table 4 3 National keyboard delimiter characters Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish Brazilian Italian Swedish Finnish Chinese Japanese Swiss Czech Korean 7 Taiwanese Danish Latin American Thai French Norwegian Turkish French Polish U K English Canadian German Portuguese U S English Bosnia Herzegovina Croatia Slovenia and Yugoslavia 60 Chapter 4 System management ENWW Clearing passwords If you forget the password you cannot access the workstation For instructions about clearing passwords see Password security on page 57 Chassis security Side access panel key lock The side access panel contains a key lock to prevent the panel from being removed The key is fastened to the workstation rear panel when shipped from the factory Side access panel sensor Smart Cover Sensor optional The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the workstation side access panel has been removed if the sensor has been configured in th
118. during the POST 244 Chapter 6 Diagnostics and troubleshooting ENWW Table 6 8 Diagnostic lights and audible codes Activity Blue Power LED on No beeps Possible cause Workstation on Blue Power LED blinks every Workstation in Sleep mode two seconds No beeps S3 Suspend to RAM Select models only Blue Power LED is off No beeps Blue Power LED blinks three times once per second No beeps Workstation in Hibernate mode S4 Suspend to disk Workstation in Sleep mode S3 Suspend to RAM Select models only Blue Power LED blinks four times once per second No beeps Workstation in Hibernate mode S4 Suspend to disk User selectable See The Computer Setup F10 Utility menu on page 35for details Recommended action N A For the following LED activity and beeps the beeps are heard through the chassis speaker Blinks and beeps repeat for 5 cycles after which only the blinks continue to repeat Red Power LED blinks two times once every second followed by a two second pause Two beeps Red Power LED blinks three times once every second followed by a two second pause Three beeps CPU thermal protection activated by either of the following methods e A fan might be blocked or not turning e The heatsink and fan assembly is not properly attached to the CPU CPU not installed not an indicator of bad CPU CAUTION
119. e Computer Setup F10 Utility The three levels of Side access panel sensor protection are shown in the following table Table 4 4 Side access panel sensor protection levels Level Setting Description Level O Disabled Side access panel sensor is disabled default Level 1 Notify User When the workstation restarts a message appears indicating that the workstation side access panel has been removed Level 2 Setup Password When the workstation is restarted a message appears indicating that the workstation side access panel has been removed You must enter the setup password to continue Side access panel sensor settings can be changed using the Computer Setup F10 Utility ENWW Workstation management 6l Setting the Side access panel sensor protection level To set the Side access panel sensor protection level 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold the F10 key until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary amp NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the Computer Setup F10 Utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security gt Smart Cover gt Cover Removal Sensor and follow the onscreen instructions 4 Before exiting se
120. e Key See the ROM Flash section of the Maintenance and Service Guide at http www hp com support workstation_manuals SoftPaq is a self extracting executable which contains instructions for its use that enables you to upgrade the ROM To download the Softpaq executable visit http www hp com go workstationsupport 3 The problem might be on the system board Contact HP for assistance Red Power LED blinks nine System powers on but does e The problem might be on the system board Contact HP for times once every second not start assistance followed by a two second pause Nine beeps e The problem might be in the CPU Contact HP for assistance ENWW Diagnostic codes and errors 247 Table 6 8 Diagnostic lights and audible codes continued Activity Possible cause Recommended action System does not power on System unable to power on CAUTION Internal components might be powered even when the and LEDs are not blinking workstation is off To prevent damage disconnect the workstation power No beeps cord before you remove a component To resolve the problem choose one of the following options Press and hold the power button for less than 4 seconds If the hard drive LED turns green then 1 Remove the expansion cards one at a time and try holding the power button again for less than 4 seconds 2 The problem might be on the system board Contact HP for assistance Press and hold the power button for less than 4
121. e causes the workstation to display a message before loading options ROMs Remote Wakeup Boot Source Enables you to set the remote wakeup boot source as o Local Hard Drive Remote Server After Power Loss On Off Previous State Enabling this option directs the previous state to be the default POST Delay in seconds 5 10 15 20 None Adds a specified delay to the POST process This delay is sometimes needed for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives you time to select F10 to enter the Computer Setup F10 Utility BIOS Power On Enables you to disable or specify a weekday and time for BIOS power on Processors Onboard Devices PCI VGA Configuration Enables disables these options Hyper Threading Provides processor parallelization such that the operating system treats one processor as two Active Cores 1 2 or All Cores Selects a single core or multiple cores per socket Not available on some configurations Limit CPUID Maximum Value to 3 Enable or Disable Sets the number of allowable CPU IDs Enables you to set resources IRQ DMA I O Rate for or disable onboard system devices such as serial port and diskette controller Operating system parameters generally override Onboard Devices settings Configures graphics cards per workstation slots In multi graphics card
122. e connector 8 Disconnect the data cable from the hard drive 1 and from the system board connector 2 as shown in the following illustration Figure 5 47 Disconnecting the data cable from the hard drive ENWW Removing and installing components 123 9 Disconnect the chassis power cable from the hard drive power connector as shown in the following figure Figure 5 48 Disconnecting chassis power cable from hard drive connector 124 Chapter 5 Replacing components ENWW 10 Remove the optical bay slot carrier from the chassis Lift and hold the drive release latch at the green touch point 1 and then slide the slot load assembly out of the chassis 2 as shown in the following figure X TIP Push on the slot load assembly from the inside of the chassis Figure 5 49 Removing the slot load assembly Rae Ppeeparereseesiry 11 Remove the four Torx slotted screws that secure the drive in the slot load bay as shown in the following figure Figure 5 50 Removing the drive screws ENWW Removing and installing components 125 12 Remove the hard drive from the slot load optical drive carrier as shown in the following figure Figure 5 51 Removing the hard drive from the carrier 126 Chapter 5 Replacing components ENWW Installing a hard disk drive in the slot load optical bay 1 ENWW With power off and the workstation open remove the expansion card support and any card cables that might interfe
123. e copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure 30 Chapter 3 Restoring the operating system ENWW System management This section describes the tools and utilities that provide system management for the workstation It includes these topics Topics BIOS ROM on page 31 The Computer Setup F10 Utility on page 32 Workstation management on page 44 BIOS ROM ENWW The BIOS ROM is a collection of machine language applications stored as firmware in ROM It includes functions such as Power on Self Test POST PCI device initialization Plug and Play support power management and the Computer Setup F10 Utility The BIOS ROM is a 2 MB Serial Peripheral Interface SPI port See hitp www hp com go quickspecs to review the latest BIOS ROM specifications BIOS ROM 31 The Computer Setup F10 Utility This section includes these topics Topics Computer Setup F10 functionality on page 32 Accessing the Computer Setup F10 Utility on page 34 The Computer Setup F10 Utility menu on page 35 Computer Setup F10 functionality The Computer Setup F10 Utility enables you to Update BIOS using a USB device Change factory default settings and set or change the workstation configuration which might be necessary when you add or remove hardware Determine if all devices installed on the workstation are recognized
124. e data cable to the system board Start with the lowest numbered port connector available on the system board NOTE Repeat steps 2 4 for the second hard drive Expansion card guide front fan holder This section describes how to remove and install the expansion card guide front fan holder Removing the expansion card guide front fan holder 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the expansion card support see Removing the expansion card support on page 82 4 Remove the airflow guide see Removing the airflow guide on page 80 5 Disconnect any auxiliary power cables attached to the expansion cards as shown in the following figure 1 6 Remove expansion cards that are located in the card guide as shown in the following figure 2 For any graphics auxiliary power cables connected to the storage receptacles in the fan assembly press on the connector release 3 and remove the cable 4 as shown in the following figure ENWW Removing and installing components 141 8 Remove the cables from the retention hook on the expansion card guide front fan holder 5 as shown in the following figure Figure 5 72 Removing the graphics cable 142 Chapter 5 Replacing components ENWW Disconnect the front system fan power cable from the system board as shown in the following figure
125. e hard drive 1 and to the system board connector 2 as shown in the following illustration If the hard disk drive is SAS attach a SATA SAS adapter to the drive before connecting the data cable X TIP Route the data cable along the system board Figure 5 56 Connecting the hard drive data cable to the drive 130 Chapter 5 Replacing components ENWW Connect the chassis power cable to the slot load optical drive power cable Connecting chassis and slot load optical drive power cables Reconnect the optical disk drive data cable to the system board The optical disk drive power data cable is still connected to the optical disk drive Connecting optical disk drive data cable to system board Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 131 Removing a hard disk drive from the optical drive bay Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide see Removing the airflow quide on page 80 Remove the expansion card support see Removing the expansion card support on page 82 Toe op p gt Disconnect the power and data cables from the rear of the hard drive as shown in the following figure Figure 5 59 Removing the power and data cables 132 Chapter5 Replacing components ENWW
126. e power cable Connect the optical disk drive data cable to the system board connector as shown in the following figure rae Route the data cable along the system board Connecting the data cable to the system board EA See if you are installing a hard disk drive in the slot load optical bay Reassemble the workstation and then replace the side access cover ENWW Removing and installing components 113 Hard disk drive 114 This workstation accommodates both SAS and SATA hard drives Both 3 5 in standard hard disk drives or 2 5 in small form factor SFF hard disk drives may be installed in the workstation NOTE A 2 5 in hard drive must be mounted in a 3 5 in adapter before it can be installed in the chassis blind mate carrier Hard disk drives can be installed in the hard drive bay and the optical drive bay Drives should be installed in the hard drive bay first then in the optical drive bay Installation in the optical drive bay requires an optional adapter kit The hard drives blind mate direct connect to chassis mounted connectors so manual cable connections may be avoided This section includes these topics Topic Removing a hard disk drive from the hard drive bay on page 115 Installing a hard disk drive in the hard drive bay on page 117 Removing a hard disk drive from the slot load optical bay on page 122 Installing a hard disk drive in the slot load optical bay on
127. e provides service and maintenance information for the HP Z800 Workstation and includes these topics Guide topics Workstation overview on page 1 Setting up the operating system on page 19 Restoring the operating system on page 25 System management on page 31 Replacing components on page 65 Diagnostics and troubleshooting on page 213 Configuring RAID devices on page 256 Connector pins on page 270 System board designators on page 281 Routine Care on page 283 Locating HP resources on page 285 iv About this guide ENWW Table of contents 1 Workstation VCR VICE icc ccies cs scdcsik eerie nuon REEE RAPERA A RSNA EAE 1 D sciphom orean E A r T E N 1 System board architecture sac encanedneceretentiaeeeo dereneierenie neta eo On Reat Processor technology wo tavscrcnntauntabsnienrsavnsdavencnediansteia satandanndanignuszatiduanstaanaite 2 Memory technology sscpccansceinexoltacebiveatdeddeainaace wieondsactanesnueneresamenuberarinenaes 2 Graphies resien nari a e a ot E A N 2 Expansion card SlolS ninian aR aA ee a aE 2 Addition 1 CNN Sores cise win ahaha iie iein ie i nai 2 Workstation components cesses Secs ko bens ele bolton billed dass sie Meese Res wipe 3 Chassis components o yolats ase iasetsenautondsrssaindaapteniap wmbunberntansalenieiintaesviobiwtesexin 4 Front panel omipONeMts i 0yiysenwapetnnsenannanoenunacunaiantam ns nwnmaeee 5 Rear panel co
128. ecause of memory constraints Run the Computer Setup F10 Utility to disable unneeded option ROMs and to enable ACPO USB Buffers at Top of Memory 162 Systems Options Error 163 Time and Date Not Sete 250 Invalid time or date in configuration memory RTC battery might need replacement CMOS jumper might not be properly installed Chapter 6 Diagnostics and troubleshooting Set the date and time from the Control Panel or in the Computer Setup F10 Utility depending on the operating system If the problem persists replace the RTC battery ENWW Table 6 10 POST error messages continued Screen message Probable cause Recommended action 164 Memory Size Error Memory configuration is incorrect 1 Run the Computer Setup F10 Utility or Windows operating system utilities 2 Verify that the memory modules are installed properly 3 If third party memory has been added test the memory configuration using HP memory 4 Verify the memory module type 201 Memory Error RAM failure 1 Run the Computer Setup F10 utility or the Windows operating system utilities 2 Be sure that memory and continuity modules are installed correctly 3 Verify the memory module type 4 Remove and replace memory modules one at a time to isolate faulty modules 5 Replace faulty memory modules 6 If the error persists after replacing memory modules replace the system board
129. ecovery Manager and create recovery points using the Expert mode Follow the HPBR online documentation for instructions 2 Burn the IRP to media from HPBR Select HPBR Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager 3 Select Next at the first screen Select Create recovery CDs or DVDs to recover the system and then select Next 4 Choose Next to display a list of available CD image and the recovery points Check the box next to Initial Recovery Point and then select Next 6 Follow the instructions to create the media 28 Chapter 3 Restoring the operating system ENWW Restoring the operating system A CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions If you run RestorePlus from the recovery partition only the root C partition is affected ee Using RestorePlus To restore with RestorePlus 1 Boot the workstation from the RestorePlus DVD You must start from the RestorePlus DVD for device drivers and settings to be installed 2 Follow the prompts to restore the operating system Some application software might not be restored using this process If software is not restored install it from the appropriate application DVD Using HPBR To restore with the HPBR Initial Recovery Point media 1 Boot the workstation from the Ini
130. ed by a 2 second pause and then the workstation beeps 6 times 2 1 Reseat the graphics card Replace the graphics card 3 Replace the system board Monitor does not function when Monitor without Energy Saver Disable the monitor Energy Saver feature used with Energy Saver features capabilities is being used with Energy Saver features enabled 230 Chapter 6 Diagnostics and troubleshooting ENWW Table 6 5 Display problems continued Problem Dim characters Cause The brightness and contrast controls are not set properly Solution Adjust the monitor brightness and contrast controls Cables are not properly connected Verity that the graphics cable is connected to the graphics card and the monitor Blurry video or requested resolution cannot be set The picture is broken up rolls jitters or flashes Vibrating or rattling noise coming from inside a CRT monitor when powered on If the graphics controller was upgraded the correct video drivers might not be loaded Monitor cannot display requested resolution The monitor connections might be faulty or the monitor might be incorrectly adjusted Install the video drivers included in the upgrade kit or download and install the latest drivers for your graphics card from http welcome hp com country us en support html Change the requested resolution 1 Be sure the monitor cable is securely connected to the workstation
131. ee Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82 Remove all cables connected to the PCle card U fF Q N Clip the graphics auxiliary power connectors into the expansion card guide storage receptacles as shown in the following figure Figure 5 94 Replacing the graphics auxiliary power cables in the storage pocket LATT 1T Fi HHH th ENWW Removing and installing components 169 6 Raise the rear retention clamp by lifting the metal bar or the green lever 1 as shown in the following figure If necessary disconnect the auxiliary power cable not illustrated Figure 5 95 Removing a PCle card 7 Release the PCle card latch 2 and then carefully lift the card from the chassis 3 X TIP Store the card in an antistatic bag 8 If you are removing a PCle card without a release lever lift the card out of the slot 9 If you are not installing a PCle card install a PCI slot cover and close the expansion card retention clamp The retention clamp is secured by the expansion card support NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the cl
132. eeeeseeeeetseeeenses 45 Installing a remote Si SIEIIN 521c4scssraunaeoniaasennananwiaaseaigan eases ened ages 45 Re plc ine Me SERS ensirek ap uwanteahitaliaebate EE A EE o 46 Copying a setup configuration to a single workstation cccsseeeeeeeeetees 46 Copying a setup configuration to multiple workstations ccceeeseeeeeeeees 47 Updating and managing software jini edansa ses nssdeatassarsin dates dausieaea nivenenintananisranemnnsasinent 48 HP Client Manager Software sja cnies0ssasacoedsanndnnssimsasstboraasoectvondiaaedvanscabanabaenaananenernts 48 Altiris Client Management Solutions cccccsseessececeeeeeeeeeeennneeeeeeeeeseeennneeeeeeeereneees 48 vi ENWW HP SoftPaq Download Manager cxcs jinsacti scednecahends dinecislhntadepimonBeneqned bewsaada nanacthneaadadns 49 System Software Manager wicsivavslcwsesatesswpuindpanosiouisnslin bewdnsalvenisneeneidbe Sint heidbloctelhenda beadnesione 50 Proactive Change Notification ccs ccdcnncn egisuntevessnredantsrinnsduenad styatindanennintessineebacs eanailedaiuane 50 Subscribers Choice n ine eaa a E a neose ie one nets 50 ROM Flasi ana eee enti gale E E T E E 51 Rem fe ROM Flash seen eirean a S EAE E ENEA 51 HPOFHGS ioa R e a ee aa wee 51 FOFOS ee a a eto 51 Failsafe Boot Block ROM ssor ina ea ERER 52 Recovering the workstation from Boot Block Recovery mode eeeeeeereees 52 Workstation Sec riy ceraian oein ai aa nie enia ai n iia Ea a E
133. eensniiitedieeakaphserla ei A E E e 22 Updating the OP hk SHINO Nir canst aneddscsisectndgnsdt aroia inen iii ejne aei ia iaai 22 Updating the workstation after first boot siajie sis cissnesnecassonrdearvedgadivandernhioemnnonsnen nies 22 Upgrading the BIOS dec ncisnccinStctsayteeeeanatnctadesnnd ienna iate ai E a E i 22 Determining current BIOS seeeeeeeeeeeeceeeeeeececeeeeaeeeaeeeeeseeeeeeeeeeceeeeaes 23 Upgr ding BIOS arentenen Menten mettre nese e eeten er erent eer 24 Upgrading device drivers x icicsrectsreresdenconanatecerteess aete arntaoaveuameprannatnenaieneauals 24 3 Restoring the operating System ccccccsscsssssssssccsssscncesscccescscesscnesonsecescessssonesssscessesoess 25 Restore methods ascites tral tt reverend bcp lces actos age pve pea eseanace dnc te har ineanaioaa LGR 25 Ordering backup software 5 vacesernenansilnbnodesieapinendavesthod one edna died nnaiuliabeteonpaiabdaaiersieanparsatea bower otaplehavielnisn 26 Restoring Windows VSI csiaisstannncodiaeanicedacesladanubbapbolbaduaiedareabaiaieeueneniaiaapubanieuaulesjeenioiavbemanle 26 Ordering the RestorePlus media iics ccpeccscccvaccconcssecsssnatonatoenatseacsusarscaenedesmmnnewessvacsniaes 26 Restoring the operating system asics cade mieten ranaentennie 26 Restoring Windows XP Professional iccnnstientsnsntaosieiiessieediesitlsltaivibentiedan iotleylleselitale vaduaisielineidnabanieniiatae 27 Creating RestorePlus media sics sexisssandtonndwiansnnssnmn
134. emory fan assembly b Install the memory fan assembly in the chassis see Installing the memory fans on page 157 ENWW Removing and installing components 195 14 Install the LCS air duct a Raise the LCS air duct into the workstation airflow guide as shown in the following figure Figure 5 121 Installing the LCS air duct b Slide the LCS air duct back into the airflow guide until it snaps into place as shown in the previous figure 196 Chapter 5 Replacing components ENWW c Ensure that the front and rear mounting tabs are fully seated as shown in the figure below Positioning the LCS air duct For proper installation the LCS duct tabs sit above the surface of the main airflow guide as shown in the following figure ENWW Removing and installing components 197 15 Install the airflow guide see Installing the airflow guide on page 82 16 Install the expansion card support see Installing the expansion card support on page 85 amp NOTE Before you install the expansion card support when the LCS air duct is installed in the airflow guide you must install the air flow guide 17 Reinstall all removed components and reconnect any disconnected cables 198 Chapter 5 Replacing components ENWW CPU heatsink This section describes how to remove and install a CPU heatsink Removing the CPU heatsink Power down the workstation see Predisassembly procedures on page 77 Disconnect power from the
135. ems Problem Cause Solution Printer does not print Printer is not turned on and Turn the printer on and be sure it is online online The correct printer driver for 1 Install the correct printer driver for the application the application is not installed Try printing using the MS DOS command DIR C gt printer port Replace printer port with the address of the printer used If the printer works reload the printer driver If you are on a network you Make the proper network connection to the printer might not have made a connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables might not be connected properly ENWW Troubleshooting scenarios and solutions 233 Self troubleshooting with HP Vision Field Diagnostics Hewlett Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems This diagnostic tool should be used to help determine hardware failures Accessible by either CD or USB key these diagnostics run outside the operating system and so make it easy to isolate potential issues that may be operating system related versus hardware HP Vision Field Diagnostics benefits are e Capture complete system configuration information that can be shared as a
136. ently until it snaps into place Reinstall all removed components and reconnect any cables that have been disconnected Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle 212 Chapter 5 Replacing components ENWW 6 Diagnostics and troubleshooting This chapter describes the tools available for diagnosing and troubleshooting system issues and includes these topics Topics Calling technical support on page 214 Locating ID labels on page 214 Locating warranty information on page 215 Diagnosis quidelines on page 216 Troubleshooting checklist on page 217 HP troubleshooting resources and tools on page 219 Troubleshooting scenarios and solutions on page 223 Self troubleshooting with HP Vision Field Diagnostics on page 234 Diagnostic codes and errors on page 244 ENWW 213 Calling technical support At times you might encounter an issue that requires technical support When you call technical support e Have the workstation readily accessible e Write down the workstation serial numbers product numbers model names and model numbers and have them in front of you e Note any applicable error messages e Note any add on options e Note the operating system e Note any third part
137. ents 175 6 Align the PCI card keyway with the slot key and then firmly seat the card in the slot as shown in the following figure 1 Figure 5 101 Installing a PCI card 7 Close the expansion card retention clamp by rotating it downward 2 The retention clamp is secured by the expansion card support amp NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp Install the expansion card support see Installing the expansion card support on page 85 Reinstall all removed components and reconnect any cables that have been disconnected 176 Chapter 5 Replacing components ENWW Liquid cooling solution The following section describes how to remove and install a processor liquid cooling solution LCS amp NOTE The LCS is not eligible for Customer Self Repair Call HP Support for further instructions before attempting to remove or repair this system Removing the liquid cooling solution 1 Disconnect power from the system Predisassembly procedures on page 77 and remove the side access panel Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82 Remove the airflow guide with the attached liquid cooling air duct
138. ery Point IRP of the system is captured This is a snapshot of the system hard drive The capture can take more than 10 minutes After the IRP is created you can create a set of backup CDs or DVDs To create a RestorePlus media set including the Windows XP operating system CD select RestorePlus gt Microsoft Windows XP operating system gt Supplemental media NOTE Depending on the options there might be additional DVDs you can create 5 Follow the prompts to create RestorePlus operating system and HPBR media If you are unable to create CD DVDs on your workstation call HP Support and request a RestorePlus media kit For worldwide technical support phone numbers see http www hp com support Restoring Windows XP Professional 27 Creating HP Backup and Recovery HPBR media amp NOTE HPBR is only supported on Windows XP systems For details refer to the documentation on the Supplemental Software HP Backup and Recovery CD included with the workstation The documentation can be accessed during installation The Initial Recovery Point can be burned to optical media and used to recover a system This section describes making the media 999 NOTE The workstation must have a CD or DVD writer to create the media set To create HPBR recovery media 1 The Initial Recovery Point was captured when the RestorePlus media set was created previously If the IRP was not created start the HP Backup and R
139. esponse For more information about HP Instant Support and Active Chat and how to use them visit http www hp com hps hardware hw_professional html NOTE This feature is not available on Windows XP Professional x64 Edition or on Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisories bulletins and notices 1 Visit http www hp com go workstationsupport 2 Select the desired product 3 Under Resources for lt your selected product gt select See more 4 Under Self Help resources in the center of the window choose the desired action and appropriate information in the scroll list to view the index Product Change Notifications Product Change Notifications PCNs are proactive notifications for product changes occurring within a 30 60 day window of the effective date of the change in the manufacturing process PCNs give customers advanced notice of changes to their product such as an updated BIOS version that they may need to qualify prior to the change taking place The latest PCNs are located at hitp www hp com go workstationsupport Helpful hints If you encounter a problem with the workstation monitor or software the following provides a list of general suggestions that help you isolate and focus on the problem before taking further action 220 Chapter 6 Diagnostics and troubleshooting ENWW At startup e Verify that the workstation and monitor
140. esssenresssenrsssertrserresesene 212 Prod ct LIA i e e a a ia Eaa ncaa daca ia aa ante 212 6 Diagnostics and troubleshooting ccccscccccsccccccccccccccscccescccessccessccesscccessccsseceesscees 213 Calling TS tm escalates eer aisag nstscbznd statue wide a dawh gs e la onTonamts 214 locating ME ese S srpen ren e A E E 214 Locating warranty information 5cceingicoe nor ealerh ee cauhewieaneonenn bias aianioe nan ueleaee ee eeaunnenaeern 215 Diagnosis GUISES iseis emi aai a ea a eE iaaa a RE man maniteanitatel 216 Diagnosis at Startu pinire E E S EOE RES 216 Diagnosis during Operation sisniancndiinsabsavuvcadseanweladesuelcnishoneiedaniaanwiaakesaireisiibiuelaiendawis 217 Troubleshooting else kat sesira ios ae dane E ATELE EA 217 HP troubleshooting resources and tools 2c cise dcnnncaudoreviientvaeavahenternbivondennersnradebideewmeseeeeueraves 219 HP SUpport ASsiStaNi precii eieiei S EAA EE 219 HP Help and Support Center apuericiarcnedwtpbinaniive nu biadiiarayreeinnetmniiaynenstinninbaadonmunniied lobe 219 ESUD POM sanere E EEE EEES EE EE Ei 219 Troubleshooting a problem sicis cvscsavesavarerenncvacistinasazcmeniepavensentteasesuenoras 220 Instant Support and Active Chot sinccnsscenrnanosacancssutantdateisnrsenacnahtadsacnneantateens 220 Customer Advisories Customer and Security Bulletins and Customer Notices 220 Product Change Notifications 5 ciccranscecgusccetensdatenevedarneeceauntedenssatnaraiecenoes 220 le felit Balla amet Racec
141. f and the chassis open for access place the rear system fan assembly in the chassis Use a Torx T15 driver to secure the rear fan assembly in the chassis with four screws as shown in the following figure Figure 5 77 Installing the rear system fan assembly 148 Chapter 5 Replacing components ENWW 2 Connect the rear system fan assembly cable to the system board as shown in the following figure Figure 5 78 Connecting the rear system fan assembly cable 3 Reassemble the workstation and then replace the side access panel Installing a second front system fan 1 Remove the expansion card guide front fan holder see Removing the expansion card quide front fan holder on page 141 ENWW Removing and installing components 149 2 Orient the front system fan so that the fan label points into the expansion card guide front fan holder Figure 5 79 Orienting the fan in the fan holder 3 Insert the fan cable under the fan holder hooks 1 as shown in the following figure Rotate the fan near the retention tab and press it until it snaps into place in the fan holder 2 Figure 5 80 Inserting the fan in the holder 150 Chapter 5 Replacing components ENWW 4 Guide the fan cable under the cable retention clamps as shown in the following figure Figure 5 81 Routing the fan cable 5 Install the expansion card guide front fan holder in the chassis see Installing the expansion card guide front fan holder on page 145
142. figure Figure 5 63 Installing the carrier rails 6 Slide the drive into the carrier until it snaps into place as shown in the following figure Figure 5 64 Installing the drive in the carrier ENWW Removing and installing components 135 7 Insert the hard drive as shown in the following figure a Slide the hard drive carrier into the optical disk drive bay cage until it reaches the release latch b Pull the latch 1 and slide the drive carrier past the latch into the chassis c Release the latch and then slide the assembly further into the chassis until it snaps into place 2 Figure 5 65 Installing the drive carrier in the ODD bay RAE pemgaseeet tai 136 Chapter 5 Replacing components ENWW 9 Connect the power 1 and data 2 cables to the drive as shown in the following figure If the hard disk drive is SAS attach a SATA SAS adapter to the drive before connecting the data cable Figure 5 66 Connecting the power and data cables to the drive Ensure that the other end of the data cable is connected to the proper HDD data connector on the system board 10 Reinstall all removed components and reconnect any cables that have been disconnected Installing dual SFF hard drives in the optical drive bay This section describes how to install two small form factor SFF hard drives in the workstation optical drive bay and how to connect the hard drive cables Installing the hard drives
143. front system fan assembly see Removing the expansion card guide front fan holder on page 141 7 Remove expansion boards and graphics cards see Removing a PCle card on page 169 Removing a PCI card on page 174 X TIP Make a note of the cable connections before disconnecting them from the system board For more information refer to Power connections on page 90 8 Disconnect all cabling from the system board 206 Chapter5 Replacing components ENWW 9 Prepare the chassis for system board removal a Move the optical drives out of the chassis far enough to clear the system board see Removing an optical disk drive from the optical drive bay on page 100 Place the optical drive cables in the bottom optical drive bay The following figure presents an example of these steps ENWW Removing and installing components 207 b Place the graphics cables in the hard drive bays Place the CPU memory power and rear system fan cables over the chassis edge X TIP Use the CPU and memory power cables to hold up the shorter rear system fan cable The following figure presents an example of these steps h Soo i m All 208 Chapter 5 Replacing components ENWW 10 Slide the system board forward as shown in the following figure 1 Figure 5 127 Removing the system board 11 Using the CPU heatsinks as handles lift the system board straight up and then tilt the board to remove it from the chassis 2 D
144. g the bracket in the optical bay Repeat the steps above to install a second drive ENWW Removing and installing components 139 Configuring the cabling If the internal bays are not filled to capacity the pre installed blind mate data cables for the unused internal hard drive bays may have to be unplugged from the system board to enable the proper connection of the hard drives installed in this bracket After all internal and optical bay hard drives are connected the blind mate cabling may be reconnected to the next available ports on the system board Ef NOTE If no additional SATA ports are available move all optical devices to the SAS data ports To locate connectors on the system board see the service label on the side access panel To connect the hard drive cables 1 Use the following figure to connect the supplied Y adapter power cable to the power connectors on the SFF hard drives 1 Figure 5 70 Connecting the power 2 Use the previous figure to locate the optical device power supply cable and connect it to the Y adapter power cable 2 3 Select the SATA interconnect data cable from those supplied with the hard drive kit that best fits the hardware configuration of the workstation 140 Chapter 5 Replacing components ENWW 4 Connect one end of the data cable to the hard drive as shown in the following figure Figure 5 71 Connecting the data cables to the hard drives 5 Connect the opposite end of th
145. g until they are mounted in the workstation e Avoid dropping hard drives from any height e Ifyou are inserting or removing a hard drive power off the workstation Do not remove a hard drive while the workstation is powered on or in standby mode e Before handling a drive be sure that you discharge static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage see ESD information on page 68 To prevent possible ESD damage when the drive is installed connect the drive power cable before connecting the data cable This discharges accumulated static electricity through the drive power cable to the workstation chassis e When inserting a drive do not use excessive force e Avoid exposing a hard drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell battery The battery included with the workstation provides power to the realtime clock and has a lifetime of about three years For instructions on battery removal and replacement see Battery on page 210 A WARNING This workstation contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short the external contacts dispose of in water or fire or expose the battery to temperatures higher than 60 Centigrade 140 Fahrenheit E NOTE Do not dispose of
146. gnostics utility can be downloaded from the HP Web site To use this utility refer to the appropriate section of the workstation Maintenance and Service Guide Audible beep and LED code Refer to the appropriate section of the workstation definitions Maintenance and Service Guide for detailed information about beep and Light Emitting Diode LED codes applicable to the workstation ENWW Product diagnostics 289 Product updates Table D 5 Product updates Topic Location Software BIOS and driver See http www hp com go workstationsupport to verify that updates you have the latest drivers for the workstation To locate the current workstation BIOS on your Microsoft Windows workstation select Start gt Help and Support gt Pick a Task gt Use Tools to view gt Tools gt My Computer Information gt View general system information Operating system For information on operating systems supported on HP workstations see htto www hp com go wsos 290 Appendix D Locating HP resources ENWW Index A Appendices Connector pins 270 System board designators 281 B BIOS Determining version 23 Updating 24 BIOS ROM 31 C Clearing and resetting CMOS 267 Computer Setup F10 Utility Menu description 35 Configuring RAID devices SAS RAID 260 SATA RAID 257 Connector pins Audio line in 272 Audio line out 272 CPU fans 278 CPU power 277 DASH I USB2 278 Display port 275 DVI I 275 Ethernet 270 FDD 280 Fron
147. h the operating system 1 Boot the workstation 2 Start the Installation Settings and enter the password network graphics time keyboard settings and Novell Customer Center Configuration for the workstation amp NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documentation at http www novell com documentation ncc Updating the workstation HP is constantly working on improving your total workstation experience To ensure that the workstation leverages the latest enhancements HP recommends that you install the latest BIOS driver and software updates on a regular basis Updating the workstation after first boot After successtully booting the workstation for the first time you should follow these guidelines to ensure that the workstation is up to date e Ensure that you have the latest system BIOS loaded See Upgrading the BIOS on page 22 for instructions e Ensure that you have the latest drivers for your system See Upgrading device drivers on page 24 for instructions e Become familiar with your available HP resources e Consider a subscription to Driver Alerts at http www hp com go subscriberschoice Upgrading the BIOS For optimum performance determine the BIOS revision on the workstation and upgrade it if necessary 22 Chapter 2
148. hese topics Topics Description on page 1 Specifications on page 8 Features on page 15 Description The following sections describe workstation system board architecture and components and includes these topics Topics System board architecture on page 1 Workstation components on page 3 System board architecture The following figure shows the system board block diagram Figure 1 1 System board block diagram DDR3 1333 1066 800 DDR3 1333 1066 800 DIMMO XMM7 DIMM 1 XMM8 DIMM1 XMM10 QPI QPI PCle2 x16 PCle2 x16 8 Slot 7 SAS SATA 8 LINE IN USB 12 ried L SATAeSATA S LINE OUT Pouw Caca MIC IN BCI 32 3MHz lt gt FLASH 16M bit PCI Slot 6 7 7 PCle x1 ront Pane KEEN a A BcmereajeaRJas LPC PCle xt 2 for CPU TPM SLB9635TT1 2 Bomereajen nics EEr LPSI2 KBIMS FGF 05327 L_FAN S Serial Port X1_ FLOPPY lz toreeL ENWW Description 999 EY NOTE The xl x4 x8 and x16 designators describe the number of electrical PCle lanes routed to an expansion slot For example x16 8 means that the expansion slot is mechanically a x16 length connector with eight PCle lanes connected Processor technology This workstation uses the Intel 5520 chipset to support the latest Quad Core Intel Xeon processor 5500 Series including processors up to 130W These processors incorporate an integrated 3 channel memory controller microarchi
149. hing Red System has experienced an error See POST error messages on page 250 None No light System is in Hibernate or is off Diagnostic codes and errors 249 POST error messages The Power On Self Text POST is a series of diagnostic tests that runs automatically when the workstation is powered on Audible and visual messages occur before the operating system starts if the POST encounters a problem POST checks the following items to ensure that the workstation system is functioning properly e Keyboard e DIMMs e Diskette drives e All mass storage devices e CPUs e Controllers e Fans e Temperature sensors e Cables front rear panels audio and USB ports The table shown next describes the POST error messages Table 6 10 POST error messages Screen message Probable cause Recommended action 101 Option ROM Checksum System ROM checksum Error 102 System Board Failure DMA timers and so forth might be set improperly or might be defective Verity the correct ROM 1 2 2 3 Flash the ROM if needed If an expansion card was recently added remove it to find out if the problem remains Clear CMOS If the message disappears there might be a problem with the expansion card Replace the system board Clear the CMOS Remove the expansion boards Replace the system board 110 Out of memory space for option ROMs Option ROM for a device could not run b
150. ication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to start the workstation This feature uses the TPM to generate and store the authentication password o Reset Authentication Credential Resets the authentication functionality and clears authentication credentials ENWW The Computer Setup F10 Utility 39 Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description To enable the Embedded Security Device and fo access any security features associated with the device you must enter a setup password Setting a device to Available enables the operating system to access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enabled by the operating system e Intel IO Virtualization Enables or disables Virtualization Technology to increase workstation I O performance e Embedded Security Device Support Enables the workstation to leverage the trusted platform mechanism device e OS Management of Embedded Security Device Enables or disables the ability of the operating system to control the TPM device including turning it on and off initializing it and resetting it e Reset of Embedded Security Device through OS Enables or disables the ability of the operating system to reset the TPM Setup Security Enables the administrator to set the security level of each setup feature Level Po
151. installing components 109 Installing the slot load optical disk drive 1 With power off and the side access panel open remove the expansion card support and any card cables that might interfere with slot load assembly installation Remove the airflow guide see Removing the airflow guide on page 80 Insert the optical disk drive in the carrier at an angle 1 Rotate the drive vertical and then push it down until it snaps into place 2 Figure 5 34 Install the optical disk drive in the carrier 110 Chapter 5 Replacing components ENWW 4 Connect the power data cable to the optical disk drive X TIP Place excess cabling in the slot load optical bay Figure 5 35 Connecting the power data cable to the drive ENWW Removing and installing components 111 5 Insert the slot load assembly into the chassis optical cage until it reaches the release latch Pull the latch 1 and slide the slot load assembly into the chassis past the latch Release the latch and then slide the assembly further into the chassis until it snaps into place 2 as shown in the following figure Ef NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 36 Installing the slot load assembly KARR A LELEL pE 112 Chapter 5 Replacing components ENWW Connect the chassis power cable to the optical disk drive power cable as shown in the following figure Connecting chassis power cable to optical disk driv
152. ions have been designed with this in mind nearly all configurations with currently available HP Professional Displays are compliant Older HP xw4600 and xw9400 Workstation configurations may not have fully compliant paths based on the installed graphics card and display monitor HP recommends confirming separately that you have a fully compliant system if commercial content playback is a requirement for your use HDCP compatibility of your graphics card and monitor can be determined by checking the QuickSpecs at http www hp com go productbulletin For the best HDCP performance HP recommends that you install the latest updates 1 Blu ray player firmware 2 Playback application patches 3 Graphics firmware and drivers Updates are located on the support web site for your specific product at http www hp com support workstations ENWW Removing and installing components 105 Slot load optical disk drive optional A slot load optical disk drive can be added to the workstation in place of the standard optical disk drive assemblies The slot load optical bay fits into the chassis and replaces all the standard optical bays This section describes how to remove and install a slot load optical disk drive Removing the slot load optical disk drive 1 Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the expansi
153. ivanwavadpeonduanndeaawsbieneubenauonredpnnednnsiedes 27 Creating HP Backup and Recovery HPBR media cceccecesssseeeeneeeeetseeesetseeeneeeees 28 Restoring the operating system civ lt caveosssaveeceesvactevevaciedssacpesacentaretasesdedsniaedussaaceeedtacttes 29 Using Restore IWS asercnonsdshinees runnntaasnnatiannarte n e a a aariaa 29 Using APB Rosesa e E N E EE EE h 29 Using the recovery partition csccccccccacancensnetucsaescpndanenantenctincsaiiadelnnsduenchonuntntanns 29 Restoring Novell SLED 25s saan space ncni n a E E EE Ra eo 29 Credting restore Medid ps indie daiedal pisouviaticaaietaniedaieoapseuurhanesaizaisalan andi a 30 4 System management oi assis caiecssvevansenusecisveeisuvssosdsionunssuessdieddiveuwivendaesiedesieuvades siden saconsuvines 31 BIOS ROM tte atalino ny be sje Sta bb pe ATA eel eee ie pe dnd coesliy 31 The Computer Setup F10 Utility exasasivescaccnbeansiwirssamnbusiecstainstivenantsznaluntwh sedeasssrwsaaehademnctobiennewstaxortes 32 Computer Setup F10 functionality 9 052 0iynsncgnaadeniedvieriridatonpranieniuainosnupenanannedenave 32 Accessing the Computer Setup F10 Utility sssnnosssnnssseenesesesesesooetrseseerssssrersssseresese 34 The Computer Setup F10 Utility menu 2 0 0 0 ce eeeeseeeeceeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeseeetneees 35 Workstation management inne ieee tetet eerste dl ce bin eae wii ed ati 44 Initial workstation configuration and deployment ccccceseeceeseeeeeessee
154. l 1 Align the bottom groove of the side access panel with the bottom edge of the chassis 2 Rotate the side access panel toward the chassis and press firmly until the latch engages ENWW Removing and installing components 79 Airflow guide This section describes how to remove and install the chassis airflow guide Removing the airflow guide 1 Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide by lifting firmly on the handle at the green touch point 1 and then rotating the airflow guide upward 2 as shown in the following figure Figure 5 4 Releasing the airflow guide 80 Chapter 5 Replacing components ENWW 4 Disengage the airflow guide tabs from the rear chassis slots 1 and then lift the airflow guide from the chassis 2 as shown in the following figure Figure 5 5 Removing the airflow guide ENWW Removing and installing components 81 Installing the airflow guide 1 Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Insert the airflow guide tabs into the rear chassis slots 1 and then lower the airflow guide until it clicks into place in the chassis 2 as shown in the following figure Figure 5 6 Installing the airflow guide 4 Reinstall all rem
155. l on page 91 Front panel I O cable assembly on page 92 Power switch cable assembly on page 96 Optical bay filler tray on page 97 Optical disk drive on page 100 Slot load optical disk drive optional on page 106 Hard disk drive on page 114 Expansion card quide front fan holder on page 141 System fans on page 146 Installing a second front system fan on page 149 Memory fans on page 155 Memory on page 158 Expansion card slot identification on page 165 Choosing an expansion card slot on page 168 PCle card on page 169 PCI card on page 174 CPU heatsink on page 199 CPU on page 203 76 Chapter 5 Replacing components ENWW Table 5 3 Workstation component disassembly order continued System board on page 206 Battery on page 210 Predisassembly procedures amp NOTE Read Warnings and cautions on page 66 before servicing workstation components Perform the following steps before servicing a workstation 1 Review the safety information and precautions in Warnings and cautions on page 66 and the Safety and Regulatory Information for the workstation Locate and clear a suitable work area Close all open software applications Remove all diskettes CDs and DVDs from the workstation 2 3 4 5 Shut down the operating system 6 Power off the workstation and all peripheral devices conne
156. lect File gt Save Changes and Exit Cable lock optional To prevent theft the rear chassis panel of the workstation accommodates a keyed cable lock This cable lock attaches to the chassis and secures it to the work area See Rear panel components on page 6 for component locations 62 Chapter 4 System management ENWW Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If the workstation is connected to a network that is managed by HP CMS the workstation sends a fault notice to the network management application With HP CMS you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests Drive Protection System The Drive Protection System DPS is a diagnostic tool built into hard disk drives and is installed in select HP workstations The DPS helps diagnose problems that might result in unwarranted hard disk drive replacement When HP workstations are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diagnose conditions that required you to run the DPS software ECC fault prediction When the workstation encounters an excessive numbe
157. ll drives are selected press C to create the array once Use the arrow keys to move to Save changes then exit this menu and press Enter When the new array is created the Adapter Properties screen appears Press Esc twice and select Exit Configuring SAS RAID devices 261 SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring IM volume with the BIOS based configuration utility The procedure assumes that the system has the required drives and drive controllers 1 Start the LSI Corporation Configuration Utility During BIOS start up you are prompted to Press Ctrl C to start LSI Corp Configuration Utility 2 On the Main menu of the BIOS based configuration utility use the arrow keys to select an adapter Press Enter to go to the Adapter Properties screen On the Adapter Properties screen use the arrow keys to select RAID Properties and press Enter to go to the New Array Type screen 5 In the Select New Array Type screen use the arrow keys to select Create IM Volume Press Enter 6 To configure a two disk mirrored volume with an optional hot spare disk a In the Create New Array screen use the arrow keys to select the primary disk for the IM volume the disk with the data you want to mirror b Use the arrow keys to move to the RAID Disk column for this disk and press Space to select Yes as the value If partitions are defined on the selected disk a message appears warning you th
158. located next to the serial number The COA is used for Windows preinstalled systems only and is generally located on the top panel or side of the workstation near the serial number label On some workstations it is located on the bottom of the workstation Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see http www hp com go lookuptool To extend a standard product warranty visit http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty ENWW Locating warranty information 215 Diagnosis guidelines If you encounter a problem with the workstation monitor or software the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action Diagnosis at startup 216 Verify that the workstation and monitor are plugged into a working electrical outlet Remove all diskettes CDs or USB drive keys from your system before turning it on Verify that the workstation is turned on and the green power light is on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monito
159. m start enter the same password used to unlock the drive during the preceding cold start Users have two attempts to enter a correct password During cold start if neither attempt succeeds POST continues but the drive remains inaccessible During a warm start or restart from the Windows operating system if neither attempt succeeds POST halts and the user is instructed to cycle power ENWW Workstation management 55 Enabling DriveLock To enable and set the Drivelock user password 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F 10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS2 keyboard you might see a keyboard error message Disregard it 3 Select Security gt DriveLock Security For each Drivelock capable drive select a drive by pressing F10 to accept Under Enable Disable DriveLock options select Enable and then press F10 to enable Drivelock for a specific drive A CAUTION Forgetting the DriveLock password renders the drive unusable 6 Enter a new user password and then press F10 to accept This password may be 1 to 32 characters long 7 Enter the password again in the Enter New Password Again field If you forget this password the drive is rende
160. mage Splash Screen image has errors Update system BIOS corrupted 511 CPU CPU A or CPUB Fan is not connected or is defective 1 Reseat the fan cable Fan not detected 2 Reseat the fan 3 Replace the fan 512 Rear Chassis fan not Rear fan missing disconnected or 1 Reseat the fan cable detected defective 2 Reseat the fan 3 Replace the fan 513 Front Chassis fan not Front fan missing disconnected or 1 Reseat the fan cable detected defective 2 Reseat the fan 3 Replace the fan Chapter 6 Diagnostics and troubleshooting ENWW ENWW Table 6 10 POST error messages continued Screen message Probable cause Recommended action 514 Memory fan not Memory fan missing disconnected or 1 Verify that the memory fan is installed and detected defective connected properly 2 Replace the fan 515 CPU Overtemp ocurrred Insufficient processor cooling or 1 If necessary add a heatsink to the processor and processor defect ensure proper operation 2 Replace the processor 516 Chipset fan not detected Chipset fan missing disconnected or 1 Ensure that the fan is installed and connected defective properly 2 Replace the fan 517 Low power CPU Inadequate heatsink is installed Replace the low power heatsink with a high power heatsink s detected for high heatsink power CPUs 518 Power supply wattage Workstation configuration requires e Reduce the workstation
161. management ENWW Initial workstation configuration and deployment The workstation includes a preinstalled system software image After a brief software unbundling process the workstation is ready to use If you prefer to replace the preinstalled software image with a customized set of system and application software several methods are available for deploying a customized software image including e Installing additional software applications after unbundling the preinstalled software image e Using a disk cloning process to copy the contents from one hard disk drive to another The Restore Plus CD ROM based setup and ACPI hardware provide further assistance with recovery of system software configuration management and troubleshooting and power management Support for specific features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes To help you select the best deployment method see the PC Deployment section of the HP Lifecycle Solutions website http www hp com support HPLS Installing a remote system Remote system installation enables starting and setting up the workstation using software and configuration information on a network server This feature is usually used as a system setup and configuration tool and can be used for the following tasks e Deploying a software image on new PCs e Formatting a hard disk drive
162. mponents ya csscurscauanedva ners cats va maracsetnaverncstiamandveanoteyuerzeroneen 6 Bae IE HOM ee ae a twas iannea abentde awaaionis E 8 Payot eee Fn ea He SPT sieniin acelin lockable awe dawns odes eia E EAE 8 Environmental specifications ijuicyv tiwincnes nci s Lica stale aninn vaspibaiinn dds vakee diate aiius dee nalepeudiea tanta connie 9 Power supply description susijcseemiaieinniuigiin awa taeeee dee 10 Power supply voltages sss c vainsnetaaaahadaneaihonedulestwindatntdieinensondetianeneeseneneReteouetaint 10 Power supply currents aansissadehinaonsaneeannsadanenss saanehlnsabvameaisetueduqnsdddanentesentimeuak 11 Power supply specifications cicsenvncasieersure iwiadav nani avavamnneermaevessonmrantianeviegs 12 Power consumption and heat dissipation ccceesceeeeeeeeeeeteeeeenteeeenseeees 12 Syslem INSanna r e a E EE 13 Resetting the power supply ciscussdecshinscdacnntccdencandaunnrotonmmstesnancentennidonbiioaneans 13 Ensuring proper ventilation ssssnssennsesoesesneeseettseotessrtesseetrsrtrrsssorsertrsrresssersseert 14 Features jdiewuinehia cannons Mam iene ERE EAEE E E ahd an a E R Ea 15 ENERGY STAR Qualification caisrcaidirnnyitercsitsiiatnwitneda tie ynnite neaeeibda AA eal dnd vaieipesitlndaaidieatioier 16 EUP compliance IGA Sci hovnanitedandwan ssernswlenonwebdanelibeaniennbeaanutrodbensantebsianbindbivenndvsbbaletsute 17 Enabling EUP compliance mode ijeycrcpnivsineirdsaaderrenanienindedeunaa
163. mption in sleep mode as lt 20 watts lt 20 watts defined by ENERGY STAR Suspend to RAM S3 Instantly Available PC measured at 115V Built in Self Test LED Yes Yes Surge Tolerant Full Ranging Power Yes Yes See the Site Prep Guide for additional information on input voltage restrictions and how to obtain 1250W output Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple 850W and 1110W power supply configurations To review available specifications see http www hp com go quickspecs Chapter 1 Workstation overview ENWW To reach zero power consumption unplug the workstation from the power outlet or use a power strip with an on off switch For additional information about power saving features see the operating system documentation See the Site preparation guide for the HP Z800 workstation at http hp com support workstation manuals for further power consumption information This product is in compliance with U S Executive Order 13221 System fans This workstation includes e Two rear system fans e One CPUO fan e One CPU fan optional e Two power supply fans e Two memory fans e One upper front system fan e One lower front system fan optional In addition some graphics cards include onboard fans Resetting the power supply If an overload triggers the power supply overload protection power is immediately disconnected
164. n HTML file including o System serial number System product number System BIOS revision e Memory size and configuration o Processor information Storage device information and configuration e Graphics audio communications information and configuration o And more e Comprehensive list of diagnostic test available with new added features o Highly configurable testing options quick complete custom interactive non interactive Specific failing memory DIMM identification o Tests video card memory e Launches DST Smart tests for both SATA and SAS drives e Many other tests and diagnostics e Diagnostic Failure Code Output A unique warranty code is generated for each failure which can be used to validate diagnostic use for a specific system e Easy to use uses similar user interface as previous field diagnostics HP Insight Diagnostics e True End2End diagnostics same diagnostics modules used in factory e Easy to obtain e Download from Web o gt USB key bootable or CD bootable o Included with restore media It is expected that these Vision diagnostics will be run on supported products when attempting to troubleshoot system issues 234 Chapter 6 Diagnostics and troubleshooting ENWW Overview The HP Vision Field Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation The utility simplifies
165. n NNR Ra 71 Cables and connectors nisssincsseiistinnninien nin a T a 71 Hard drives coes ee a E oth Se ae E at a ea 72 Lithi mcoin cell batery enn coria a ATA 72 Customer Sele pail ozorim nen oE O T E E ETER 72 Removing and installing components s ciisthintorntecetscaen dices ton nie eaaeewamuaeeactes 73 Component locations sic seirvsdai op hudeischuvgooredtivataseldsdide beateounteinsdbneschuaraemredviaweynetanaa is 74 Disassembly order aee eee ae sods EA a E EE O E EAE RESSE 76 Predisassembly procedures aiic2aba aati neice WO eee ene Ma es 77 Cable loes optional mei vance von crise come ise wens AE cue rewauer ee N EN 78 SIGE access panel sasha duadiceeacbisaxwestened actin hound eat nge tind aay uactad A 79 Removing the side access panel ay iis cy jac dedo cne syed pvind ypu Prmseoeh eoueoarvds nto eeaonueuu 79 Installing the side access panel 2c mnivnaduscdvarchy pasos aevagartindanareestataun mhanledeaerct ons 79 PURO WAU EE ETA E AEE A 80 Removing the airflow guide ic cAcukittiencucaicntirvnniaedtintsaiegnhsiivies 80 Installing the airflow iq WIdes coxcononentaudoneoinasabeuiascupescamenumybansetneparcuniancniey 82 Expansion card SUPPOM r eni e a a tell A ie amen ae ree as 82 Removing the expansion card support ceceeeesceeeeeeeeeeeeeeettenteeceeeeeeeeeees 82 Installing the expansion card support eceeccececeeeteeeeeeeeeeeeneeeeeeeeeteeeeeeenees 85 Right SiGe panel pac snchi ths wtica acne A eee etn ened mae ener Da Geer
166. n page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the workstation power supply see Removing the power supply on page 86 ENWW Removing and installing components 87 4 Disconnect the speaker cable from the inline front panel I O cable 1 and slide the speaker from the chassis flanges 2 as shown in the following figure Figure 5 12 Removing the speaker Installing the speaker To install the speaker reverse the removal steps Side access panel sensor optional The side access panel sensor is a switch that detects when the side access panel is opened This section describes how to remove and install the side access panel sensor Removing the side access panel sensor 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the power supply from the chassis see Removing the power supply on page 86 88 Chapter 5 Replacing components ENWW 4 Disconnect the sensor cable from the in line chassis cable as shown in the following figure 1 Figure 5 13 Removing the side access panel sensor 5 Slide the sensor back in its slot push the sensor down and then remove it from the chassis 2 Installing the side access panel sensor To replace the side access panel sensor reverse the removal steps amp NOTE The cable must be looped an
167. nal information e Technical support e Business Support Center e T Resource Center e HP Service Center e HP Business and IT Services e Warranty information Product documentation on page 288 e User and third party documentation and white papers e Product notifications e QuickSpecs e Customer Advisories Security Bulletins Notices Product diagnostics on page 289 e Diagnostics tools e Audible beeps and LED code definitions e Web based support tools Product updates on page 290 e Software BIOS and driver updates e Operating system reinstallation e Operating system 285 Product information 286 Table D 1 Product information Topic HP Cool Tools Regulatory information Accessories Location Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot Additionally a number of valuable tools on your workstation are preinstalled that may enhance system performance To access or learn more about these applications choose one of the following options e Click the HP Cool Tools icon on the desktop or e Open the HP Cool Tools folder by selecting Start gt All Programs gt HP Cool Tools To learn more about these applications click HP Cool Tools Learn More To install or launch the applications click the appropriate application icon Refer to the Safety amp Regulatory Information guide for
168. ncy is by reducing power consumption when not being used through the Microsoft Windows Power Management feature The Power Management feature enables the workstation to enter a low power or sleep mode after a period of inactivity When used with an external monitor that is ENERGY STAR qualified this feature also supports the similar power management features of the external monitor To take advantage of this energy savings e The Power Management feature has been preset to suspend the workstation to a sleep state after 30 minutes of inactivity e The Power Management feature has been preset to suspend the monitor to a sleep state after 15 minutes of inactivity Both the computer and monitor can be woken from sleep mode through user interaction with any of the computer input devices mouse keyboard and so on when configured with Wake On LAN WOL enabled the workstation can also be woken by a network signal See the EPA ENERGY STAR Power Management Web site for more information about the energy and financial savings potential of the Power Management Feature hitp www energystar gov powermanagement See the EPA ENERGY STAR Web site for more information about the ENERGY STAR program and its environmental benefits http www energystar gov A CAUTION Using the Energy Save Monitor feature with monitors that are not ENERGY STAR qualified can cause video distortion when an Energy Save timeout occurs Ef NOTE E
169. nd information that is easier to access for alll customers including customers with disabilities and age related limitations HP products with Windows Vista Business and Microsoft Windows XP Professional preinstalled are designed for accessibility and these products are tested with industry leading Assistive Technology products For more information see http www hp com accessibility ENWW Features 17 Hyper threading This workstation supports Hyper Threading Technology HTT which is an Intel proprietary technology used to provide process parallelization The technology improves processor performance under certain workloads by providing useful work for execution units that would otherwise be idle A processor with Hyper Threading enabled is treated by the operating system as two processors instead of one Hyper threading relies on support in the operating system as well as the CPU To implement hyper threading see the System Management chapter of the Maintenance and Service Guide SATA Power Management The SATA power management feature allows a SATA host or a device to request that the SATA power bus be put into a reduced power state after a period of inactivity The responding host or device can accept or decline the request The SATA power management feature is enabled in the F10 Computer Setup F10 Utility for use with devices that have this capability When enabled this feature helps reduce power consumption and extend batter
170. nd squeezed out Be careful not to wipe away lubricants necessary for proper key functions Allow the parts to air dry before reassembly e Use tweezers to remove any fibers or dirt in confined areas Cleaning the monitor e Follow the safety precautions presented Service considerations on page 68 before cleaning the workstation e To clean the monitor wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water A CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented Service considerations on page 68 before cleaning the workstation Remove the mouse ball from the housing by removing the retaining plate Clean the mouse ball Pull out any debris from the ball socket and wipe the ball with a clean dry cloth a oe Reassemble the mouse 284 Appendix C Routine Care ENWW D Locating HP resources ENWW This section provides information on the following HP resources for your workstation Topics Product information on page 286 e HP Cool Tools e Regulatory information e Accessories e System board e Serial number and Certificate of Authenticity labels e Linux Product support on page 287 e Additio
171. nents section of this service guide to locate the BIST LED on this workstation Table 6 2 Power supply problems Problem Cause Solution Power supply shuts down Power supply fault Replace the power supply intermittently Troubleshooting scenarios and solutions 225 226 Problem Workstation powers off and the Power LED flashes red 2 times once every second followed by a 2 second pause Table 6 2 Power supply problems continued Cause Processor thermal protection is activated A fan might be blocked or not turning OR The processor heatsink fan assembly is not properly attached to the processor Solution Ensure that the workstation air vents are not blocked Open the access panel and press the workstation power button Verify that the system fan is running Verify that the processor heatsink fan spins If the heatsink fan is not spinning verify that the fan cable is plugged into the system board connector Verify that the fan is properly seated Replace the processor heatsink Power LED flashes red once every 2 seconds Power failure power supply is overloaded Chapter 6 Diagnostics and troubleshooting Determine whether a device is causing the problem by performing the following a Disconnect AC power b Remove all attached devices c If necessary disconnect the PCle power cable from the graphics card d Power on the workstation If the system enters the
172. new one Troubleshooting scenarios and solutions 227 Table 6 3 Diskette problems continued Problem Cause Solution Invalid system disk is A diskette that does not contain When drive activity stops remove the diskette and press displayed the system files needed to start the Spacebar The workstation attempts to boot from the the workstation has been next device in the boot order inserted into the drive Diskette error has occurred Restart the workstation by pressing the power button Cannot boot to diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been Run the Computer Setup F10 Utility and enable diskette disabled in Computer Setup boot in Storage gt Boot Order Removable media boot has Run the Computer Setup F10 Utility and enable been disabled in Computer Removable Media Boot in Storage gt Storage Setup Options Diskette MBR validation is Run the Computer Setup F10 Utility and disable enabled Diskette MBR Validation in Storage gt Storage Options Solving hard drive problems Table 6 4 Hard drive problems Problem Cause Solution Hard drive error occurs Hard disk has bad sectors or Locate and block the usage of bad sectors If necessary has failed reformat the hard disk If the drive is detected by the BIOS run DPS Self test Disk transaction problem The directory structure is bad 1 Right click Start select Explore and select a drive or the
173. nitor light illuminated e Ifthe monitor is dim adjust the monitor brightness and contrast controls e Press and hold any key If the system beeps the keyboard is operating correctly Troubleshooting checklist 217 e Check cables for loose or improper connections e After installing a non plug and play PnP expansion board or other option such as a diskette drive reconfigure the workstation e Are all necessary device drivers installed e Have all printer drivers been installed for each application e Have you removed diskettes optical disks and USB drive keys from the drives before powering on the workstation e Are you running the latest version of BIOS drivers and software 218 Chapter 6 Diagnostics and troubleshooting ENWW HP troubleshooting resources and tools This section provides information on the HP Help and Support Center E support and Helpful Hints for troubleshooting HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start gt Help and Support The interface also provides customized help and support links to the HP Web site related to the HP Workstation amp NOTE The customized HP Support Assistant is not available on Windows XP Professional x32 or x64 Edition
174. nslation mode that was active when the drive was partitioned and formatted the data on the disk is inaccessible 36 Chapter 4 System management ENWW ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Storage Options Description Provides these options e Removable Media Boot Enables and disables the ability to start the workstation from removable media e Legacy Diskette Write Enables and disables the ability to write data to removable media e SATA Emulation Sets the SATA emulation mode with the following options e RAID AHCl both the RAID and AHCI OPROMs execute This emulation mode is the default and offers the best performance and most functionality e IDE offers standard SATA supports four ports only e SATA PORT 0 n enables and disables the SATA ports Offers these configurations GEN 2 3 0 Gbps Internal eSATA default e GEN 1 1 5 Gbps eSATA optional DPS Self test Select a drive Enables you to select a drive to test This option is available in SATA IDE emulation mode only The DPS self test function directs an IDE hard disk to run an internal self test and report the results If the SATA controller is not in IDE emulation mode the DPS self test option is not displayed in the setup menu This selection appears only when at least one drive capable of performing the IDE DPS self test is attached to the workstation By default the SATA cont
175. nt audio mechanism is missing or is not connected 1 2 Reconnect or replace the front audio cable Reconnect or replace the front audio mechanism Diagnostic codes and errors 253 254 Table 6 10 POST error messages continued Screen message 918 Front USB Not Connected Probable cause Front USB is missing or is not connected Recommended action 1 Reconnect the Front USB connector to the system board 2 Reconnect or replace the front USB mechanism 920 Fatal error on QPI link X 921 Fatal error on QPI Protocol link X Fatal error detected on QPI link x where x is O or 1 This type of error is identified on the line following Fatal error detected in QPI link x protocol where x is O or 1 This type of error is identified on the line following Potential system board problem contact HP Support Potential system board problem contact HP Support 922 Fatal error on PCle slot X 923 Fatal error on ESI port 0 924 Fatal error on IOH core X 925 fFatal error on IOH miscellaneous 926 Fatal error on IOH Vid 927 Fatal error on DIMM in slot CPU X DIMM Y Fatal error occurred in the designated slot A fatal error occurred on ESI port O slot Fatal error detected on IOH core x where x is O or 1 This type of error is identified on the line following Fatal miscellaneous error detected on IOH core x where x is O or 1 Fatal error detected in
176. o not damage the cables and rear panel connectors Ef NOTE If desired remove system board components such as the CPU heatsinks and the CPUs Installing the system board X TIP For convenience you may install the CPUs and the CPU heatsinks before installing the system board in the chassis 1 Ensure that all cables are clear of the bottom of the chassis see Removing the system board on page 206 2 Tilt the system board and lower it into the chassis ensuring that all standoffs engage the chassis keyholes Ensure that the system board connectors engage correctly with the rear I O panel 3 Push back on the board while maintaining downward pressure on the board so all standoffs remain engaged A CAUTION Do not pinch any power or data cables Lift the system board corners to make sure the board is engaged properly Reinstall all removed components in the reverse order of the section above and reconnect any cables that have been disconnected To identify power cables see Power connections on page 90 ENWW Removing and installing components 209 See the removing and installing sections of this chapter for details on reinstalling component cables Battery This section describes how to remove and install the battery The battery that comes with the workstation provides power to the real time clock and has a minimum lifetime of about three years A WARNING This workstation includes a lithium bat
177. o the workstation Maintenance and Service Guide for more information on how to receive support Technical support Before you call technical support refer to the workstation Maintenance and Service Guide for a listing of information you need to have available before you call For a listing of all worldwide technical support phone numbers see http www hp com support select your region and click Contact HP in the upper left corner Business Support Center BSC For software driver downloads warranty information single topic documents user manuals or service manuals see http www hp com go bizsupport IT Resource Center ITRC See http www itrc hp com for a searchable knowledge base for IT professionals HP Business and IT Services HP Hardware Support Services Warranty information For business and IT information seehttp www hp com hps For hardware service information seehttp www hp com hps hardware To locate base warranty information seehttp www hp com support warranty lookuptool To locate an existing Care Pack seehttp www hp com o lookuptool To extend a standard product warranty seehttp www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty ENWW Product support 287 Product documentation Table D 3 Product documentation Topic Location HP user documenta
178. om the Computer Setup F10 Utility menu select File gt Default Setup 268 Chapter 8 Configuring password security and resetting CMOS ENWW This restores the settings that include boot sequence order and other factory settings However it does not force hardware rediscovery 4 Choose Restore Factory Settings as Default and the press F10 to accept Select File gt Apply Defaults and Exit and then press F10 to accept Reset the workstation passwords and configuration information such as the system date and time 999 NOTE This step does not clear the passwords ENWW Clearing and Resetting the CMOS 269 A Connector pins Workstation PS 2 keyboard Pin Signal Data 2 Unused EEM 3 Ground og ELENI 4 5 VDC 5 Clock 6 Unused Workstation PS 2 mouse Pin Signal 1 Data 2 Unused Oyo 3 Ground O f oo 4 5 VDC 5 Clock 6 Unused Workstation Ethernet Pin 10 100 1000 Mb MbSignal signal 1 Transmit Data TX RX 0 2 Transmit Data TX RX 0 3 Receive Data TX RX 1 4 Unused TX RX 2 m 5 Unused RX RX 2 6 Receive Data TX RX 1 7 Unused TX RX 3 8 Unused TX RX 3 270 Appendix A Connector pins ENWW Workstation serial Pin Signal Carrier Detect 0000A 000e Receive Data 3 Transmit Data N 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator Workstation USB Pin Signal 1
179. om two drive failures 260 Chapter 7 Configuring RAID devices ENWW SAS RAID 0 configuration Use the following procedure to configure an Integrated Striped IS volume with the BIOS based configuration utility The procedure assumes that the system has the required disk and disk controllers ENWW 1 10 Start the LSI Corporation Configuration Utility During BIOS start up you are prompted to Press Ctrl C to start LSI Corp Configuration Utility On the Main menu of the BIOS based configuration utility use the arrow keys to select an adapter Press Enter to go to the Adapter Properties screen On the Adapter Properties screen use the arrow keys to select RAID Properties and press Enter to go to the New Array Type screen In the Select New Array Type screen use the arrow keys to select Create IS Volume Press Enter to go to the Create New Array screen In the Create New Array screen use the arrow keys to select the first disk for the IS volume Then use the arrow keys to move to the RAID Disk column for this disk and press Space and or to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the striped volume is created Press M to migrate or D to delete the data on the drive To select additional drives for the striped volume up to the workstation specific maximum number repeat the previous steps When a
180. omponents 159 Removing a DIMM 1 Disconnect power from the workstation see Predisassembly procedures on page 77 A CAUTION To ensure that DIMMs are not damaged during removal or installation power off the workstation and unplug the power cord from the AC power outlet If you do not unplug the power cord before installing memory the modules might be damaged and the workstation will not recognize the memory changes Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide Removing the airflow guide on page 80 Remove the memory fans see Removing the memory fans on page 155 Carefully push outward on the memory slot socket levers 1 Lift the DIMM straight up and out of its socket 2 as shown in the following figure a oP PS Store the DIMM in an anti static bag Figure 5 88 Removing a DIMM 160 Chapter 5 Replacing components ENWW Installing a DIMM This section describes how to install a DIMM in the workstation Required DIMM installation order DIMMs must be installed in a specified order depending on the workstation processor configuration Single processor configuration The illustration below shows the DIMM installation order for a single processor workstation Figure 5 89 Single processor DIMM installation order ey mn ENWW Removing and installing components 161 Dual processor configuration The illustration below shows the DIMM inst
181. on card support and any card cables that might interfere with slot load assembly removal Remove the airflow guide see Removing the airflow guide on page 80 Disconnect the slot load optical disk drive data cable from the system board connector as shown in the following figure Figure 5 29 Disconnecting the data cable from the system board 106 Chapter 5 Replacing components ENWW 6 Disconnect the chassis power cable from the slot load optical drive power connector as shown in the following figure Figure 5 30 Disconnecting chassis power cable from optical disk drive power cable 7 Ifa hard disk drive is installed disconnect its power and data cables ENWW Removing and installing components 107 8 Lift and hold the drive release latch at the green touch point 1 and then slide the slot load assembly out of the chassis 2 as shown in the following figure X TIP Push on the slot load assembly from the inside of the chassis Figure 5 31 Removing the slot load assembly Mase AT LELLLELL PEE 9 Disconnect the power data cable from the slot load optical disk drive Figure 5 32 Disconnecting the power data cable from the drive 108 Chapter 5 Replacing components ENWW 10 Separate the slot load drive latches 1 tilt the slot load optical disk drive 2 and lift it from the carrier 2 as shown in the following figure Figure 5 33 Removing the optical disk drive from the carrier ENWW Removing and
182. ooks you might have to press down firmly on the card guide fan holder to overcome cable resistance Rotate the assembly up until it snaps into place 2 Connect the cooling fan power cables to the system board see Installing a second front system fan on page 149 5 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 145 System fans This section describes how to remove and install the front and rear system fans Removing the rear system fan assembly Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82 Remove the airflow guide see Removing the airflow guide on page 80 1a PS Disconnect the rear system fan assembly cable connector from the system board as shown in the following figure amp NOTE There is a single cable connector for the dual fan assembly Figure 5 75 Removing the rear system fans 146 Chapter 5 Replacing components ENWW 6 Use a Torx T 15 driver to remove the four rear system fan assembly Torx screws and then remove the assembly from the rear of the chassis Figure 5 76 Removing the rear system fans ENWW Removing and installing components 147 Installing the rear system fan assembly 1 With the power of
183. oved components and reconnect any cables that have been disconnected Expansion card support To prevent card movement during shipping an expansion card support is installed This section describes how to remove and install the expansion card support Removing the expansion card support 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 82 Chapter 5 Replacing components ENWW 3 Remove the expansion card support by lifting firmly on the handle at the green touch point 1 and then rotating the support upward 2 as shown in the following figure Figure 5 7 Rotating the expansion card support ENWW Removing and installing components 83 4 Disengage the expansion card support tabs from the rear chassis slots 1 and then lift the support from the chassis 2 as shown in the following figure Figure 5 8 Removing the expansion card support 84 Chapter 5 Replacing components ENWW Installing the expansion card support Insert the expansion card support tabs into the rear chassis slots 1 and then lower the support until it clicks into place in the chassis 2 as shown in the following figure Figure 5 9 Installing the expansion card support ENWW Removing and installing components 85 Right side panel This section describes how to remove and install the right side panel Removing the right side p
184. p com support workstation_swdrivers Provides access to software and drivers for workstations HP troubleshooting resources and tools 219 Troubleshooting a problem To help you troubleshoot problems with your system HP provides the Business Support Center BSC The BSC is a portal to an extensive selection of online tools To access BSC and troubleshoot a problem with the workstation complete the following 1 Visit http www hp com go workstationsupport 2 Under the Business Support Center menu on the left select Troubleshoot a problem 3 Under Select your product center window select Workstations under personal computing 4 Under Select your product continue with selections as appropriate to the workstation series and model and to the problem you are troubleshooting Instant Support and Active Chat HP Instant Support is a set of Web based support tools that automate and speed up the resolution of desktop computing tape storage and printing problems Active Chat enables you to electronically submit a support ticket to HP over the Web When you submit a support ticket Active Chat collects information about the computer and pass it to an online support specialist The collection of information might take up to 30 seconds depending on the computer configuration When you submit a support ticket you receive a confirmation message containing your case ID the support hours for your location and the estimated time of r
185. panel on page 79 Remove the airflow guide see Removing the airflow guide on page 80 If you are adding an additional drive remove the filler tray see Removing a filler tray on page 97 amp NOTE Unused optical bay power cables are stored in this tray P ppp 5 Lift and hold the drive release latch at the green touch point 1 while sliding the optical disk drive into the bay 2 When the front of the drive is near its final position release the latch but continue to slide the drive inward until the latch closes and engages the drive X TIP An optical drive longer than 175 mm but less than 206 mm must be installed in the middle or bottom bay Figure 5 26 Installing the optical disk drive X TIP During installation the adjacent drive or filler may move slightly You might have to slide and align both devices to get the release latch to close and engage both devices Chapter 5 Replacing components ENWW 6 Connect the power 1 and data 2 cables to the drive as shown in the following figure Figure 5 27 Connecting power and data cables ENWW Removing and installing components 103 7 Connect the optical disk drive data cable to the next available SATA port on the system board as shown in the following figure Figure 5 28 Connecting the drive cable to the system board Ef NOTE If no SATA data port connector is available on the system board check to see that all attached SATA
186. pinrenno nent 17 Disabling EUP compliance mode cccccccsacccescivscssesetsecersvasseavenneesutaverdenendense 17 Accessibili o orena A sscsa tne tanaeGedesaeeanuee Roane anata rang nagede 17 Fey I MSTA MINES scare iacctm taco wich iiipin eiei e decid e ERE 18 SATA Power Management ccceeeecccceceeeeeenteeeeeeeeeeeeceeeeeeeeneaaaaaauaaeeeeeteeeeeeseeeeeneaaa 18 Intel Turbo Boost Technology saicnuimarandaenanvanmimnnnemnanenneanaaaean 18 HP Cool Tools simin a A E A E tren tye 18 2 Selling up the operating SYSICMM lt cceiscseisssessscvsccossncevenesscsesssessseexesisessssessusesenssesisensiosanssse 19 Setting up the Microsoft operating system i iccsssescesvesnehedasninedssunhsdeadensdedauktevevtasbsabunesva bnesisuunes 20 Installing or upgrading device drivers ccccccceeseceeeesceeeeeeeeeceeeeeeeeceeeenteeeeeeteeeenaes 20 Transferring files and settings to your Windows workstation c cccseceeeeseeeetteeeneeeens 20 ENWW Setting up Red Hot Enterprise Linux i sdaswedegucaedartaseptavadenngndantaassicnandeabainntudshenteatanod onerssaneoacuasans 21 Installing with the HP driver CD esciinnsiileehisahivsionssiNe wae ildeiyane bese wide stdin pluie Made libbboyndiielndbaleystions 21 Installing and customizing Red Hatenabled workstations ccccsseeceeeesteeeetrteeeeeteeees 22 Verifying hardware compatibility siciusiidjarsearenieaegstneeenierneiaegenredveenerenamers 22 Setting vp Novell SUED 55 cainishetmiedar
187. power combination for the 1250W power supply Do not exceed 850 watts for the 850 W power supply or 1110 watts for the 1110 W power supply of total continuous output power Specifications 1 Power supply specifications Table 1 7 Power supply specifications ltem Description Power supply 850W Wide Ranging Active PFC 1110W Wide Ranging Active PFC Operating voltage range 90 269 VAC 90 269 VAC Rated voltage range 100 240 VAC 118 VAC 100 240 VAC 118 VAC Rated line frequency 50 60 Hz 400 Hz 50 60 Hz 400 Hz Operating line frequency range 47 66 Hz 393 407 Hz 47 66 Hz 393 407 Hz Rated input current 11A 100 127 VAC 11 0A 118 VAC 12 0A 100 VAC 12 0A 118 VAC 1110W 1250W 5 5A 200 240 VAC 12 0A 115 VAC 1250W 10 0A 200 240V AC 1250W Heat dissipation Configuration and software dependent Typical 1707 Btu hr 430 kg cal hr Max 3538 Btu hr 892 kg cal hr Typical 2128 Btu hr 536 kg cal hr Max 4457 Btu hr 1123 kg cal hr Max2 5019 Btu hr 1265 kg cal hr Power supply fan ENERGY STAR Qualified config dependent 80 PLUS compliant 2x80x25 mm variable speed Yes 80 PLUS BRONZE compliant 2x80x25 mm variable speed Yes 80 PLUS SILVER compliant Supply withstands power surges up to 2000V FEMP Standby Power compliant Yes Yes 115V lt 2W in S5 Power Off EuP compliant 230V lt 1w in S5 Yes Yes Power Off Power Consu
188. product Class information You can also refer to the label on the workstation chassis For complete and current information on supported accessories and components seehttp www hp com go workstations System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in the Maintenance and Service Guide on the Web at hitp www hp com support workstation_manuals Serial number and Certificate of Authenticity COA labels if Serial number labels are on the top panel or on the side of the unit at the rear depending on the workstation model applicable The COA label is generally located on the top or side panel near the serial number label Some workstations have this label on the bottom of the unit Linux For information on running Linux on HP workstations Appendix D Locating HP resources seehttp www hp com linux ENWW Product support Table D 2 Product support Topic Additional information Location For online access to technical support information and tools see http www hp com go workstationsupport Support resources include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and proactive notification services The following communication and diagnostic tools are also available e Instant Chat e Instant Support e Diagnose Problem Refer t
189. r of error checking and correcting ECC memory errors it displays a local alert message This message contains information about the errant DIMM enabling you to take action before you experience noncorrectable memory errors ECC DIMMs are standard on this workstation Thermal sensors Several thermal sensors in the HP Workstation regulate workstation fans to maintain an acceptable efficient chassis temperature ENWW Workstation management 63 Dual state power button With ACPI enabled the power button can function as an on off switch or as a sleep state button This feature does not completely turn off power but instead causes the workstation to enter a low power standby state This enables you to go to standby without closing applications and to return to the same operational state without any data loss Changing the power button configuration 64 To change the power button configuration 1 Select Start and then select Control Panel gt Power Options 2 In Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate amp NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a sleep state button you can press the power button to put the workstation in a very low power state Press the button again to bring the workstation out of this low power state to full power state To completely turn off power to the workstation press and hold
190. raphics error CAUTION Internal components might be powered even when the times once every second followed by a two second pause Six beeps workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Reseat the graphics card 2 The problem might be on the graphics card Contact HP for assistance Red Power LED blinks seven times once every second followed by a two second pause Seven beeps System board failure ROM detected failure prior to video 1 Clear CMOS NOTE Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS 2 The problem might be on the system board Contact HP for assistance Chapter 6 Diagnostics and troubleshooting ENWW Table 6 8 Diagnostic lights and audible codes continued Activity Possible cause Recommended action Red Power LED blinks eight Invalid ROM based on bad CAUTION Internal components might be powered even when the times once every second checksum workstation is off To prevent damage disconnect the workstation power followed by a two second cord before you remove a component pause Eight beeps 1 Clear CMOS NOTE Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS 2 Upgrade the ROM using SoftPaq either from the hard drive CD diskette or USB removable device for example HP Driv
191. re is a problem with a file 2 Select File gt Properties gt Tools 3 Under Error checking select Check Now 228 Chapter 6 Diagnostics and troubleshooting ENWW Table 6 4 Hard drive problems continued Problem Drive not found identified Cause Improper cable connection Solution On workstations with discreet data and power cables ensure that the data and power cables are securely connected to the hard drive See the Hard drive section of this guide for connection details Improperly seated hard drive On systems with blind mate drive connections check for connector damage on the drive and in the chassis Reseat the hard drive and its carrier in the chassis to ensure a proper connection See the Hard drive section of this guide for connection details The system might not have automatically recognized a newly installed device 1 Run the Computer Setup F10 Utility 2 Ifthe system does not recognize the new device verify that the device is listed in the Computer Setup F10 Utility If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 If this drive is newly installed enter Setup and try adding a POST delay under Advanced gt Power On Drive responds slowly immediately after power up Run the Computer Setup F10 utility and increase the POST Delay in Advanced gt Power On Options Nonsystem disk or NTL
192. re with slot load assembly installation Remove the slot load optical bay assembly See Removing the slot load optical disk drive on page 106 for details Place the hard drive in the slot load carrier at an angle and push it into the carrier as shown in the following figure Figure 5 52 Positioning the drive in the carrier Rotate the hard drive flat and adjust its position so the drive holes align with the carrier holes Fasten the drive in the carrier with the four Torx slotted screws supplied with the disk drive as shown in the following figure Figure 5 53 Fasten the hard drive in the carrier Removing and installing components 127 5 Lift and hold the drive release latch at the green touch point 1 while sliding the slot load carrier into the bay When the front of the carrier is near its final position release the latch but continue to slide the carrier inward until the latch closes and engages the carrier 2 NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 54 Installing the slot load assembly in the chassis AEE ps TE ELELE i 128 Chapter 5 Replacing components ENWW 6 Connect the chassis power cable to the hard drive power connector as shown in the following figure X TIP Place excess cabling in the slot load bay Figure 5 55 Connecting chassis power cable to hard drive connector ENWW Removing and installing components 129 7 Connect the data cable to th
193. red permanently disabled 8 Select File gt Save Changes and Exit and then press F10 After you press F10 the workstation performs a cold start before invoking the DriveLock function You can also use this process to set the Drivelock master password by selecting Master in Step 5 When the workstation starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the workstation attempts to start anyway However the boot process most likely fails because data from a locked drive cannot be accessed In a single drive workstation if the drive has Drivelock enabled the workstation might not be able to boot to the operating system and might try to boot from the network or from another storage device depending on the boot ordering options Regardless of the outcome of the start attempts the drive locked drive remains inaccessible without the DriveLock password In a two drive workstation that has a boot drive and a data drive you can apply the DriveLock feature to the data drive only In this case the workstation can always start but the data drive is accessible only when the DriveLock password is entered Cold starts require that you enter DriveLock passwords However DriveLock passwords are also required for warm starts For example if you boot to DOS and press Ctrl Alt Del yo
194. rematurely the proper connection is not made and the hard drive is not retained properly Figure 5 44 Installing the drive in the chassis amp NOTE Ensure that the data cable for the selected bay is connected to the proper data port connector see Hard disk drive cable configuration on page 117 8 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 121 Removing a hard disk drive from the slot load optical bay Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide see Removing the airflow quide on page 80 Remove the expansion card support and any card cables that might interfere with slot load assembly removal np pF 5 Disconnect the optical drive power cable from the chassis power cable and the optical drive data cable from the system board see Removing the slot load optical disk drive on page 106 6 Disconnect the slot load drive data cable from the system board connector as shown in the following figure Figure 5 45 Disconnecting the data cable from the system board 122 Chapter 5 Replacing components ENWW 7 Disconnect the chassis power cable from the slot load drive power connector as shown in the following figure Figure 5 46 Disconnecting chassis power cable from hard disk driv
195. rflow guide on page 80 Remove the rear system fan assembly from the chassis see Removing the rear system fan assembly on page 146 Set aside the mounting screws for later reuse Remove the CPU heatsinks see Removing the CPU heatsink on page 199 Attach the LCS radiator to the rear system fan assembly Align the radiator with the holes in the rear system fan mounting plate b Fasten the radiator to the rear system fan mounting plate with four screws as shown in the following figure Figure 5 110 Attaching the LCS radiator ENWW Removing and installing components 185 7 Set the cold plate retention ring on the CPU heatsink mounting base and then slightly tighten a single retention screw see Installing the CPU heatsink on page 201 X TIP For convenience start with the rear CPU Tighten the retention ring screw only one or two turns to keep its corner in place while allowing the rest of the ring to move Figure 5 111 The retention ring screws 186 Chapter 5 Replacing components ENWW 8 Insert the LCS assembly into the chassis through the rear system fan opening from the rear of the chassis as shown in the following figure Figure 5 112 Inserting the LCS assembly ENWW Removing and installing components 187 9 Install each LCS cold plates a If installing a new cold plate remove the plastic cover from the bottom of each cold plate as shown in the following figure Figure 5 113 Removing
196. rgy saver features password enabled System ROM is bad system is Reflash the ROM using a SoftPaq running in FailSafe Boot Block mode indicated by 8 beeps Fixed sync monitor does not Verify that the monitor can accept the same horizontal sync at the resolution scan rate as the resolution specified specified Computer is in Hibernate Press the power button to resume from Hibernate mode mode Workstation monitor settings 1 When you see Press F8 in the bottom right corner of are not compatible with the the screen restart the workstation and press F8 monitor during startup 2 Using the keyboard arrow keys select Enable VGA Mode and then press Enter 3 For Windows double click the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during The display settings in the 1 For Windows restart your workstation in VGA mode the POST but goes blank when the operating system are i he disol operating system starts incompatible with your 2 After the operating system starts change the display settings to match those supported by your graphics graphics card and monitor card and monitor 3 Refer to your operating system and graphics card documentation for information about changing display settings Power LED flashes red 6 times Prevideo graphics error For systems with a graphics card once every second follow
197. rify that the workstation air vents are not blocked automatically and the Power activated iiku i Cue aes A fan might be blocked or not power button every second followed by a 2 second pause and then two turning 3 simultaneous beeps sounded oR 2 Open the access panel and press the workstation Verify that the system fan is running 4 Verify that the processor heatsink fan spins If the fan is The processor heatsink is not not spinning verify that the heatsink fan cable is properly attached to plugged into the system board connector and that the the processor heatsink is properly seated 5 Replace the processor heatsink System does not power on System cannot power on Press and hold the power button for less than four seconds and the LEDs on the front of If the hard drive LED turns green then perform the following the workstation are not procedures flashing OR 1 To find a faulty device remove all devices one at a time a Disconnect AC power to the workstation b Remove a device c Reconnect AC power and power on the workstation 2 Repeat this process until the faulty device is identified Remove the graphics card last Replace the faulty device 3 If no faulty device is found replace the system board 1 Press and hold the power button for less than four seconds If the hard drive LED does not illuminate then perform the following tasks a Verify that the workstation is plugged into a
198. rity settings on the HP workstation e Locally using the Computer Setup F10 Utility e Remotely using the HP CMS or System SSM which enables the secure consistent deployment and control of security settings from a simple command line utility For more information about the Computer Setup F10 Utility see The Computer Setup F10 Utility menu on page 35 The following table and sections refer to the management of workstation security through the Computer Setup F10 Utility Workstation management 53 Table 4 2 Security features overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from removable media From the Computer Setup F10 drives Utility menu Serial Parallel USB Prevents transfer of data through the From the Computer Setup F10 or Infrared Interface Control integrated serial parallel USB or infrared Utility menu interface Power On Password Prevents use of the workstation until the From the Computer Setup F10 password is entered applies to initial system Utility menu startup and restarts Setup Password Prevents reconfiguration of the workstation From the Computer Setup F10 use of the Setup utility until the password is Utility menu entered Network Server Mode Provides unique security features for From the Computer Setup F10 workstations used as servers Utility menu SATA hard disk drive security HP workstations include the HP DriveLock facility for
199. roller is in RAID AHCI mode so this option is not displayed Boot Order Enables you to configure the boot diskette drive and hard disk drive orders by physically reordering the menu entries The following is the default boot order presented in the menu e Optical Drive e Diskette Drive e USB Device e Hard Drive e Embedded Ethernet controller e Embedded Ethernet controller ASF Second embedded LAN Not available in some configurations Press Enter to drag a device to a preferred place Press F5 to remove the device from consideration as a bootable device MS DOS drive lettering assignments might not apply after an operating system other than MS DOS has started Boot devices can be disabled in the boot order process These order changes are stored in the physical ROM when the F10 Setup changes are confirmed with File gt Save Changes and Exit You can temporarily override the boot order To start one time from a device other than the default device specified in Boot Order restart the workstation and press F9 when the F9 Boot Menu message appears on the screen After POST completes a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The workstation then starts from the selected nondefault device for this one time The Computer Setup F10 Utility 37 Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Sec
200. rovide four data cables They are labeled HDD BAY 0 HDD BAY 1 HDD BAY 2 and HDD BAY 3 The hard drive bay data cables are connected from the factory in the following manner e SATA hard drive cables are plugged into SATA data port connectors on the system board starting at SATA data port connector zero e SAS hard drive cables are plugged into SAS data port connectors on the system board starting at SAS data port connector zero e Ifthe last highest drive bay number hard drive plugged in is SAS cables from empty hard drive bays are plugged into SAS data port connectors on the system board e Ifthe last highest drive bay number hard drive plugged in is SATA cables from empty hard drive bays are plugged into SATA data port connectors on the system board You may need to reconfigure data cables if you install additional or replacement hard disk drives that are different than the previously installed drives See Component locations on page 74 or the Side access panel service label to locate hard drive bays and data cable connectors ENWW Removing and installing components 117 Installing a hard disk drive 1 Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Select the proper drive bay SATA or SAS in which to install the drive Use the hard disk drive installation order shown in the following figure Figure
201. rrently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The contents of the History Log may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button Errors tab The Errors tab displays detailed information about any errors found as well as any recommended actions The Error Log displays the tests for devices that have failed during the diagnostic testing and includes the following columns of information e The Device section displays the device tested e The Test section displays the type of test run e The Times Failed is the number of times the device has failed a test e The Defect Code provides a numerical code for the failure The error codes are defined in the Help tab e The Description section describes the error that the diagnostic test found 242 Chapter 6 Diagnostics and troubleshooting ENWW e The Reason section describes the likely cause of the error e The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware e The Warranty ID is a unique error code associated with the specific error on your computer When contacting the HP
202. rror Unsupported processor CO Stepping or greater only The microcode update failed Check the processor stepping to ensure it is a supported stepping If it is contact HP Support Chapter 6 Diagnostics and troubleshooting ENWW Table 6 10 POST error messages continued Screen message 1802 Processor Not Supported 1803 Processor feature set is insufficient for current system settings Probable cause The system board does not support the processor Processor feature set is insufficient for current system settings The BIOS settings do not match the support provided by the processor Recommended action Replace the processor with a compatible one Change the BIOS settings or upgrade the processors 1804 A processor feature and the memory configuration are incompatible A processor feature is incompatible with the memory configuration Restore the previous memory configuration ERROR invalid 1394 GUID BIOS installed incorrect UUID for the IEEE 1394 interface Replace the system board ERROR Invalid electronic serial number ERROR An unsupported processor is installed System halted ERROR A processor requiring too much power is installed System halted No electronic serial number is stored with the system Unsupported processor detected Unsupported processor detected To assign a serial number select Security gt System IDs in the Computer Setup F10
203. rs are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the monitor is dim If the workstation has multiple video sources and only a single monitor the monitor must be connected to the primary display adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default VGA source in Computer Setup F10 Chapter 6 Diagnostics and troubleshooting ENWW Diagnosis during operation e Look for blinking LEDs on the front of the workstation The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic LED and audible beep codes on page 244 section of this document for information on interpreting diagnostic lights and audible codes e Press and hold any key If the system beeps then your keyboard is operating correctly e Check all cables for loose or incorrect connections e Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start the workstation
204. rvice tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Conductive foam e Conductive tabletop workstations with a ground cord of one megohm 10 resistance e Static dissipative table or floor mats with a hard tie to ground e Field service kits e Static awareness labels e Wrist straps and footwear straps providing one megohm 10 resistance e Material handling packages e Conductive plastic bags e Conductive plastic tubes e Conductive tote boxes e Opaque shielding bags e Transparent metallized shielding bags e Transparent shielding tubes 70 Chapter 5 Replacing components ENWW Tools and software requirements The tools necessary for workstation component removal and installation are e Torx T 15 driver e Flat blade and cross tip screwdrivers e Diagnostics software Special handling of components A Cables ENWW The components included in this section require special handling when servicing the workstation WARNING Do not use the front bezel as a handle or lifting point when lifting or moving the workstation Lifting the workstation from the front bezel or lifting it incorrectly could cause the workstation to fall causing possible injury to you and damage to the
205. s Topics Maximum hard drive configurations on page 256 Configuring SATA RAID devices on page 257 Configuring SAS RAID devices on page 260 For additional information about configuring RAIDs see http www hp com support RAID_ FAQs For information about preparing the workstation for RAID configuration see http www hp com support workstation manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations Ef NOTE This section applies to internal workstation configurations that do not use add in cards and JBODs X TIP Use the table values to determine workstation specific maximum number of hard drives as discussed the sections below Table 7 1 Maximum hard drives Workstation SATA hard drive SATA SFF SAS hard drive hard drive Z800 5 6 5 Z600 3 4 3 Z400 4 4 4 Small form factor hard drive 256 Chapter7 Configuring RAID devices ENWW Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes The following SATA RAID configurations are supported on this workstation e Up to the workstation specific maximum number of internal SATA hard disk drives and eSATA drives if you use an optional eSATA bulkhead cable e Intel Matrix Storage Manager IMSM for Windows If only a single HDD is
206. s or on Linux HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start gt Help and Support The interface also provides customized help and support links to the HP Web site related to your HP Workstation amp NOTE The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux amp NOTE Currently HP Help and Support Center does not work on Windows Vista E support ENWW Online access and support resources include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following Web sites are also available to you e http www hp com Provides useful product information e http www hp com support workstation_manuals Provides the latest online documentation e http www hp com go workstationsupport Provides technical support information for workstations e http www hp com support Provides a listing of the worldwide technical support phone numbers Access the telephone numbers by visiting the Web site then select your region and click Contact HP in the upper left corner e http www h
207. s partially inserted replace excess power cables in the tray for storage Figure 5 23 Installing a filler tray ENWW Removing and installing components 99 Optical disk drive This section describes how to remove and install an optical disk drive Removing an optical disk drive from the optical drive bay Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the airflow guide see Removing the airflow guide on page 80 Remove the expansion card support see Removing the expansion card support on page 82 Se ppp Disconnect the power 1 and data 2 cables from the optical disk drive as shown in the following figure Figure 5 24 Disconnecting the optical disk drive cables 100 Chapter 5 Replacing components ENWW 6 Lift the drive release latch at the green touch point 1 and gently slide the drive out of the chassis 2 as shown in the following figure Figure 5 25 Removing the optical disk drive 7 If you are not installing another optical disk drive add a filler tray to the empty bay slot see Installing a filler tray on page 99 ENWW Removing and installing components 101 Installing an optical disk drive in the optical drive bay 102 Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access
208. s stopped responding to commands 1 If possible use the Windows Task Manager to isolate and terminate the offending process 2 Attempt the normal Windows shutdown procedure 3 Restart the workstation using the power button Workstation date and time display is incorrect Real time clock RTC battery might need replacement 1 Reset the date and time in the Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or use the Computer Setup F10 Utility or the Microsoft Windows Device Manager to disable the network controller Cursor does not move using the arrow keys on the keypad The Num Lock key might be on Press Num Lock The Num Lock key can be disabled or enabled in the Computer Setup F10 Utility Poor performance is experienced Processor is hot 1 Verify that airflow to the workstation is not blocked 2 Verify that chassis fans are connected and working properly Some fans operate only when needed 3 Verify that the processor heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Troubleshooting scenarios and solutions 223 Table 6 1 Minor problems continued Problem Cause Possible Solution Workstation powered off Processor thermal protection is 1 Ve
209. s your problem e For more detailed information see the troubleshooting chapter in the Maintenance and Troubleshooting Guide at http www hp com support workstation_manuals Customizing the monitor display You can manually select or change the monitor model refresh rates screen resolution color settings font sizes and power management settings To do so rightclick the desktop then click Properties to change display settings For more information see the online documentation provided with the graphics controller utility or the documentation that came with your monitor 222 Chapter 6 Diagnostics and troubleshooting ENWW amp NOTE Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows based workstation http www hp com support linux_user_manual For Linux troubleshooting information refer to the HP Workstations for Linux User Manual at Solving minor problems Table 6 1 Minor problems Problem Cause Possible Solution Workstation appears frozen and does not shut down when the power button is pressed Software control of the power switch is not functional 1 Press and hold the power button for at least four seconds until the workstation shuts down 2 Disconnect the electrical plug from the outlet 3 Restart the workstation Workstation seems to be frozen Program in use ha
210. seeeeeteeeeereeeeeneeeeees 236 Accessing HP Vision Field Diagnostics on the workstation cessseeeeeeteeeeeneneeeenneers 237 Creating and using a bootable USB key cceecececceeeeeteeeeeeesenteeeeseesaes 237 Creating and using a bootable DVD s sssssseieseerssersseeeesrersrerssrrssssrssree 237 Using the HP Memory Test utility c cccecceceeeeeeeesseneeeeeeeeeeeseentneeeeeeees 237 User internace secerneren Sin a ce a e a S 238 Survey laD cicnrtitnea denna ee 238 TSI MM acetate wpa decedent tech E ered eens een ened gens BbGRt 240 PMA Lo o eA A eee dace dnt pase A nentagen 242 History ta ogee Rene kie net ae aon ene Cen E R mec e ar srr ae meer 242 Errors 10b so sa ciascip vase lan adlacteanrestu acta eam E E A EAE pin a E S 242 Help ie ceca ecg ope eset are sco secrete tetas 243 Saving and printing information in HP Vision Field Diagnostics ceseeceeeeeeeeeeees 244 Diagnostic codes and errors srsti reiini ieii tenia vstatearats ster narsadenaaxseniieduets 244 Diagnostic LED and audible beep codes cccceesecceeeeeseeeeeeeneeeeeeeeneeeeeneseeeeeeees 244 LED Gettin th AS ac aitinsten lente a Nina uae fbn belo Paty lid Val aia Wain 248 POST error MESSAGES ssh csuehdevas tot nssceheoncanstas a i E EARE 250 7 Configuring RAID devices si cicitsditccnisiaimiuionimnininininuinniimuiaiaumueens 256 Maximum hard drive configurations i2cyecervdewarnnasidesseecwtaresarniedereconadecacund so
211. selected The following Test Modes exist e Quick This test selection was picked to perform quickly while covering your entire hardware Test parameters cannot be modified e Complete This test selection offers all available tests and may take a long time to complete Test parameters cannot be modified e Custom Like Complete this test selection offers all available tests The test parameters may be modified to fit specific needs For advanced users only By default the three test modes do not display prompts and require no interaction If errors are found they are displayed when testing is complete However for each test type you may also optionally add interactive tests by clicking the Include interactive tests box under Test mode Selecting interactive tests provides the maximum control over the testing process The diagnostic software will prompt you for input during tests amp NOTE Memory can not be tested from within the HP Vision Field Diagnostics application To test the memory in your workstation exit HP Vision Field Diagnostic boot to either the CD or USB flash drive and select HP Memory Test from the boot menu The Duration of Test options control the duration of the test sequence The following options are available e Number of loops A test selection will run once by default Enter a positive number to make a test selection run many times e Total test time hours minutes Alternatively the
212. sembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the expansion card support see Removing the expansion card support on page 82 4 Remove the expansion card guide front fan holder see Removing the expansion card quide front fan holder on page 141 5 Remove the right side panel see Removing the right side panel on page 86 6 Remove the front bezel see Removing the front bezel on page 91 7 Disconnect the speaker see Removing the speaker on page 87 8 Cut the cable ties 1 and then move the power switch cable assembly screw 2 as shown in the following figure Figure 5 20 Loosening the power switch cable assembly l oy 7 RD mwa Ee ear a a i i 9 Remove the cable assembly by pulling cables through the lower right chassis wall opening and the front chassis wall opening 96 Chapter 5 Replacing components ENWW 10 Disconnect the power switch cable assembly cable from the system board as shown in the following figure Figure 5 21 Disconnecting the power switch cable assembly cable 11 Guide the power switch cable assembly and cable out of the chassis Installing the power switch cable assembly To replace the power switch cable assembly reverse the removal steps Optical bay filler tray If an optical bay slot is left empty a filler tray must be placed in the slot to ensure proper electromagnetic interference EMI pro
213. sers the potential loss of a hard disk drive resulting from forgetting both passwords is much greater than the value of the data Drivelock protects Access to Computer Setup F10 and DriveLock can be restricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard disk drives that support the ATA security command set are detected DriveLlock appears under the Security menu in the Computer Setup F10 menu You are presented with options to set the master password and to enable Drivelock You must provide a user password to enable Drivelock Because the initial configuration of DriveLock is typically performed by a system administrator a master password should be set first HP encourages system administrators to set a master password whether they plan to enable DriveLock or not This gives the administrator the ability to modify Drivelock settings if the drive is locked in the future After the master password is set the system administrator can enable DriveLock or leave it disabled If a locked hard disk drive is present POST requires a password to unlock the device If a power on password is set and it matches the device s user password POST does not prompt the user to re enter the password Otherwise the user is prompted to enter a DriveLock password For a cold start use the master or user password For a war
214. stomer profile this might not be acceptable For users who fit this profile it might be a tolerable risk given the nature of the data stored on the hard disk drive 54 Chapter 4 System management ENWW DriveLock applications The most practical use of Drivelock is in a corporate environment The system administrator would be responsible for configuring the hard disk drive which involves setting the DriveLock master password and a temporary user password If you forget the user password or if the equipment is passed on to another employee the master password can be used to reset the user password and regain access to the hard disk drive HP recommends that corporate system administrators who enable Drivelock also establish a corporate policy for setting and maintaining master passwords This should be done to prevent a situation where an employee sets both DriveLock passwords before leaving the company In such a scenario the hard disk drive is unusable and requires replacement Likewise by not setting a master password system administrators might find themselves locked out of a hard disk drive and unable to perform routine checks for unauthorized software other asset control functions and support For users with less stringent security requirements HP does not recommend enabling DriveLock Users in this category include personal users or users who do not maintain sensitive data on their hard disk drives as a common practice For these u
215. supply 16 PCl card 7 Speaker 17 Hard disk drive 8 Optical drive 18 Expansion card guide system board retainer front system fan holder 9 Optical bay fillers optional or other 19 Front system fan devices 10 Processor CPU heatsinks 20 Chassis Two fans installed in 1110W power supply version Chapter 1 Workstation overview ENWW Front panel components The following illustration shows the front panel components of a typical workstation configuration Drive configurations can vary Figure 1 3 Front panel Table 1 2 Front panel components Item Symbol Description Item Symbol Description 1 5 25 inch drive bays 3 6 a Headphone connector 2 optical disk drive eject button 7 Microphone connector IO K 3 l Workstation power button power on light 8 IEEE 1394a connector 4 o Hard drive activity light 9 Optical disk drive activity light 5 USB 2 0 connectors 3 10 Optical disk drive gt Refer to the Maintenance and Service Guide for the workstation for specific front panel connector information ENWW Description 6 Rear panel components The following illustration shows the rear panel of a typical workstation configuration Drive configurations can vary Figure 1 4 Rear panel Lees 999 E NOTE The rear panel connectors are labeled with industry standard icons and colors to assist in connecting peripheral devices Table 1 3 Rear panel components Item Symbol Description
216. t fan 1 278 Front fan 2 279 Graphics aux power 277 HDD bay power 277 Headphone 272 USB1 1x5 278 IEEE 1394a 271 Keyboard 270 Main power cable 276 Memory power cable 276 Microphone 271 Mouse 270 Rear fans 279 SAS drive 273 SATA drive 272 ENWW Serial 271 USB 271 VGA 274 D Diagnostic codes and errors LED and beep codes 244 LED colors 248 POST errors 250 Diagnostics and troubleshooting Diagnosis guidelines 216 HP Vision Field Diagnostics 234 Locating ID labels 214 Locating warranty info 215 Drivers Installing 20 Updating 20 24 H HP Backup and Recovery 28 HP resources Locating 285 Product diagnostics 289 Product documentation 288 Product information 286 Product support 287 Product updates 290 Web links 288 M Microsoft Windows Setting up 20 Transferring files 20 monitor Windows 222 N Novell SLED Restoring 29 Setting up 22 fe Operating system setup Microsoft Windows 20 Red Hat Linux 21 Operating system setup Novell SLED 22 P Password security Configuring passwords 265 Resetting password jumper 267 Power supply Currents 11 Heat dissipation 12 Power consumption 12 Resetting power supply 13 Specifications 12 System fans 13 Voltages 10 Product features Front panel components 5 Physical characteristics 8 Rear panel components 6 Product overview Workstation description 1 Workstation features 15 Workstation specifications 8 R Red Hat Linux Setting up 21 Replacing components
217. t identification This section identifies and describes workstation expansion card slots and presents card configuration information Expansion card slot description ENWW The following figure identifies workstation expansion card slots Figure 5 93 Identifying expansion card slots The following table describes the workstation expansion card slots Table 5 6 Expansion card slot description and compatibility Slot Type Mechanical Electrical Slot power compatibility compatibility Maximum PCle2 x8 4 xl x4 x8 x16 x1 x4 25W open ended 2 PCle2 x16 xl x4 x8 x16 xl x4 x8 x16 75W 3 PCle x8 4 x1 x4 x8 x16 x1 x4 25W open ended 4 PCle2 x16 8 x1 x4 x8 x16 x1 x4 x8 25W 58 PCle2 x164 xl x4 x8 x16 x1 x4 x8 x16 75W 6 PCI 32 33 25W Removing and installing components 165 Table 5 6 Expansion card slot description and compatibility continued Slot Type Mechanical Electrical Slot power compatibility compatibility Maximum 7 PCle2 x16 8 x1 x4 x8 x16 x1 x4 x8 25W 1 PCle GEN2 slot 3 Primary graphics slot 4 Secondary graphics slot amp NOTE The xl x4 x8 and x16 designators describe the number of electrical PCle lanes routed to an expansion slot For example x16 8 means that the expansion slot is mechanically a x16 length connector with eight PCle lanes connected Slots one and three use open ended PCle connectors so a PCle x16 card can inserted This allows
218. tall 45 Replicating the setup 46 ROM Flash 51 Subscriber s Choice 50 System Software Manager 50 Updating software 48 Workstation security 53 Workstation setup Ensuring proper ventilation 14 ENWW
219. talling the front panel I O cable assembly ccceccseeeeeceeeeeteeeeeeeteeeees 94 Power switch cable assembly ctnicssendyaavbusud uit taal gesurogscivsxaaunll pnawbennebiodehupibles kabireuditeoess 96 Removing the power switch cable assembly cccecceeceeeesteeeeeeeeeeteeeeeeees 96 Installing the power switch cable assembly cccccceeeeesteeeeeeeeeetteeeeeeenes 97 ENWW Optical belle iraya nenin td dasan ce ceate ots dtd A a EER eee 97 Removing a filler iray tis seins eneon n at uduna teed vareara mum a 97 Installingasfillertray aaan een arnt celts havent wr ecesuna tea tenivnd arelierenn 99 Optical id isk nvel cence etn pa Ue EO A ees 100 Removing an optical disk drive from the optical drive bay cceeeseeeee 100 Installing an optical disk drive in the optical drive bay cceeeeteeeeeeeneees 102 Notice for Blu ray optical drives cucitnccnctmaniwusewanpeeacamdonuecnneag 105 Blu ray movie playback Ms ccnc9ssieraercosancouywnnaruaaanyey sosannnaeninanuaaiany 105 Blu ray movie playback compatibility and update ceee 105 Slot load optical disk drive optional c csiacissessqveisigersuontoersconendisuontetestecrsedeevtertontears 106 Removing the slot load optical disk drive cccccceceeeeceeeeeeeentteeeeeeeeeeeees 106 Installing the slot load optical disk drive ccccccceeeeeeeeeeeeeeeeeeeeestttteeeeeees 110 Hard disk ATIVE tiesi ss ethernet ee alana d wal Si
220. tatus tab which allows you to monitor the progress of the tests is automatically displayed during the testing process When the tests are complete the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions ENWW Selftroubleshooting with HP Vision Field Diagnostics 241 Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test The color coded status are black blue green red and orange The Status tab colors are e Waiting black when no test is running e Running blue when at least one test is currently running e Passed green when all tests have run successfully meaning that no hardware error or defect have been detected e Failed red when thee tests have detected at least one error with your system e Canceled orange when the test scenario has been explicitly canceled in which case no pass or fail conclusion can be drawn The available data is e Current Loop Shows the current execution loop out of total number of loops specified in the Test panel e Test Time Shows the total time elapsed since the beginning of the test execution e Test Complete Shows the number of tests successfully completed out of the total number of test to execute e Cancel button Push the Cancel button to immediately terminate all cu
221. tection and cooling air efficiency This section describes how to remove and install a filler tray Removing a filler tray 1 Disconnect power from the workstation see Predisassembly procedures on page 77 2 Remove the side access panel see Removing the side access panel on page 79 3 Remove the airflow guide see Removing the airflow guide on page 80 ENWW Removing and installing components 97 4 Lift the drive release latch at the green label touch point 1 and gently slide the filler tray out of the chassis 2 as shown in the following figure X TIP Store excess power cables in the filler tray Remove the cables before removing the tray from the chassis Figure 5 22 Removing a filler tray 98 Chapter 5 Replacing components ENWW Installing a filler tray Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Lift and hold the drive release latch at the green touch point 1 while sliding the filler tray into the bay 2 When the front of the filler tray is near its final position release the latch but continue to slide the filler tray inward until the latch closes and engages the filler tray X TIP During installation the adjacent drive or filler may move slightly You might have to slide and align both devices to get the release latch to close and engage both devices While the tray i
222. tecture improvements and large L3 cache to provide superior performance The workstation uses the Intel QuickPath Interconnect QPI to connect the processors and I O controllers with speeds up to 6 4 GT s Memory technology Workstation dual in line memory modules DIMMs are based on DDR3 1333MHz technology and are error checking and correcting ECC protected Six direct attach memory channels three per central processing unit CPU enable low latency accesses and fast data transfer for improved performance Configurations with one processor provide access to six DIMM slots while the addition of a second processor provides access to six more DIMM slots supporting a total system memory size up to 192GB using 16GB DIMMs Graphics This workstation supports PCle Gen2 PCle2 bus speeds and can support dual PCle Gen2 graphics cards in PCle2 x16 slots With the standard 850W power supply the workstation an support up to two 150W graphics cards A second graphics card may be supported in the second PCle2 x16 slot subject to overall system power limitations With the optional 1110W power supply the workstation can support up to two high power 225W graphics cards Expansion card slots This workstation includes two Intel 5520 chips to provide a total of seven high performance graphics and I O slots It eliminates the legacy PCI X slot and implements a PCle slot in its place This implementation results in improved I O bandwidth performan
223. tery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 60 C 140 F A CAUTION Before removing the battery back up the CMOS settings in case they are lost when the battery is removed To back up the CMOS settings select the Save to Diskette option in the Computer Setup F10 Utility Ef NOTE Do not dispose of batteries battery packs and accumulators with general household waste Removing the battery Disconnect power from the workstation see Predisassembly procedures on page 77 Remove the side access panel see Removing the side access panel on page 79 Remove the expansion card support see Removing the expansion card support on page 82 PPS On the system board press the release tab of the battery holder See Component locations on page 74 or the Side access panel service label to locate the battery 210 Chapter 5 Replacing components ENWW 5 Rotate the battery enough to get beyond the latch and then lift it straight up as shown in the following figure Figure 5 128 Removing the battery ENWW Removing and installing components 211 Installing the battery 1 Confirm the polarity positive or negative of the battery to position it correctly in the battery holder Place the battery edge under the plastic housing tab and press g
224. test selection can be set to run for a specified amount of time This does not guarantee that all tests will run if the entered time is less than the necessary time to run all the tests e Stop at first error Check this option to stop test execution as soon as one error is encountered The following Test Controls exist e Select All Unselect All button This button toggles to select or unselect all the tests from the test selection tree e Expand Collapse button This button toggles to expand or collapse the test selection tree e Start Test button Click this button to start executing all selected tests HP Vision Field Diagnostics will automatically switch to the Status tab in order to keep track of the test execution and status A WARNING Once started do not reboot or power off your computer until all the tests have been completed To begin testing 1 Select the Test tab 2 Select the type of tests you want to run Quick Complete or Custom 3 Include optional interactive tests by selecting Include interactive tests 240 Chapter 6 Diagnostics and troubleshooting ENWW 4 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you want the diagnostic test for a specified time period enter the amount of time in minutes 5 Click the Start Test button to start the testing The S
225. th or swab For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is required because the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the workstation with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys ENWW Follow the safety precautions presented Service considerations on page 68 before cleaning the workstation Visible debris underneath or between the keys can be removed by vacuuming or shaking Canned pressurized air can be used to clean debris from under the keys Use caution because too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed key remover to prevent damage to the keys This tool is available from many electronic supply outlets A CAUTION Never remove a wide key like the space bar key from the keyboard If these keys are improperly removed or installed the keyboard might not function properly General cleaning safety precautions 283 e Clean under a key with a swab moistened with isopropyl alcohol a
226. the workstation 3 Remove the access panel A CAUTION Before pressing the Clear CMOS button back up the workstation CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including passwords asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu 4 Locate press and hold the CMOS button for five seconds amp NOTE Verify that the AC power cord is disconnected from the power outlet The CMOS button does not clear CMOS if the power cord is connected For assistance locating the CMOS button and other components see Clearing and Resetting the CMOS on page 267 Replace the access panel Reconnect external devices Plug in and power on the workstation rs m Reset the workstation passwords and configuration information such as the system date and time The workstation powers up for three to five seconds then powers down Using the Computer Setup F10 Utility to Reset CMOS To reset CMOS using the Computer Setup F10 Utility 1 Access the Computer Setup F10 Utility menu 2 When the Computer Setup message appears in the lower right corner of the screen press F 10 and then press Enter to bypass the title screen if necessary If you do not press F10 while the message is displayed the workstation must be restarted to access this utility 3 Fr
227. the power button for four seconds CAUTION Do not use the power button to power off the workstation unless the system is not responding turning off the power without operating system interaction can cause data loss Chapter 4 System management ENWW 5 ENWW Replacing components This chapter presents removal and installation procedures for most internal workstation components It includes these topics Topics Warnings and cautions on page 66 Service considerations on page 68 Customer self repair on page 72 Removing and installing components on page 73 Product recycling on page 212 65 Warnings and cautions A WARNING Ay Any surface or area of the equipment marked with this symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists To reduce the risk of injury from a hot component enable the surface to cool before touching A WARNING Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard To reduce the risk of injury from electrical shock do not open any enclosed area marked with this symbol A WARNING To reduce the risk of electric shock or damage to your equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord in a grounded earthed outlet that is easily accessible
228. the process of effectively identifying diagnosing and isolating hardware issues The Survey tab is displayed when you invoke HP Vision Field Diagnostics This tab shows the current configuration of the workstation From the Survey tab there is access to several categories of information about the workstation Other tabs provide additional information including diagnostic test options and test results The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive Use HP Vision Field Diagnostics to determine if all the devices installed on the workstation are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center amp NOTE Third party devices may not be detected by HP Vision Field Diagnostics ENWW Selftroubleshooting with HP Vision Field Diagnostics 235 Downloading and accessing HP Vision Field Diagnostics Follow these steps to download the HP Vision Field Diagnostics utility from the HP Web site to a DVD or USB and then use it to perform diagnostics on the workstation 1 Go to http www hp com Select the Support amp Drivers link Select the Download driver and software radio button Enter your product number in the text box and
229. the protective cap b If reinstalling a cold plate that you removed apply thermal compound to the top CPU surface see Installing the CPU heatsink on page 201 c Slightly lift the LCS cold plate retention ring align the cold plate tabs with the slots in the retention ring and slip the cold plate through 1 as shown in the following figure 188 Chapter 5 Replacing components ENWW d Rotate the cold plate slightly to position the cold plate tabs under the retention ring tabs 2 as shown in the following figure X TIP Ensure that the HP logo is positioned horizontally as shown in the figure Figure 5 114 Aligning the LCS cold plate Press down on the retention ring while twisting the cold plate slightly to make sure it is locked into the retention ring e A CAUTION Do not scratch the system board while maneuvering the cold plate assembly or you might damage components Removing and installing components 189 ENWW f Tighten the four cold plate retention screws see Installing the CPU heatsink on page 201 Figure 5 115 Tightening the cold plate screws 190 Chapter 5 Replacing components ENWW 10 Position the LCS radiator assembly in the chassis a Guide the top of the assembly under the chassis lip as shown in the following figure Figure 5 116 Installing the rear system fan assembly b Rotate the bottom of the LCS assembly into the chassis opening as shown in the previous figure
230. the workstation and then boot to the F10 Setup Utility 12 To create new passwords repeat steps 1 through 8 and then create the new passwords using the F10 Setup Utility Clearing and Resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS The CMOS of the workstation stores password information and information about the workstation configuration Using the CMOS Button To clear CMOS using the Clear CMOS button use the following procedure ENWW Resetting the password jumper 267 A WARNING To reduce the risk of personal injury from electrical shock and hot surfaces disconnect the power cord from the wall outlet and allow the internal system components to cool before touching A CAUTION When the workstation is plugged in the power supply has voltage applied to the even when the workstation is powered off Failure to disconnect the power cord can result in damage to the workstation Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 1 Shut down the operating system power off the workstation and any external devices and then disconnect the workstation power cord and external devices from power outlets 2 Disconnect the keyboard monitor and other external devices that are connected to
231. tial Recovery Point media 2 Follow the prompts to restore the system to the state when the IRP was created Using the recovery partition A system that shipped with Windows XP includes a recovery partition You can boot the system from that recovery partition From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point if it was created If it was not you can use a RestorePlus install To restore using the recovery partition 1 Boot the workstation 2 When prompted on the boot screen to enter the Recovery Manager press F11 TIP The opportunity to press F11 during the boot process is small It comes about the time the F10 prompt appears NOTE To ensure that the recovery processes reinstall on the correct hard drive do not disconnect the target drive during the recovery process 3 Follow the prompts to restore the system to factory like condition Restoring Novell SLED The SLED restore media is required to restore the Linux operating system ENWW Restoring Novell SLED 29 Creating restore media THE SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop You can click this icon to go to the iso directory The iso directory contains all iso images used to preload your workstation To recover or restore the original image follow the instructions in the readme file in the iso directory to copy the ISO image file onto CDs 999 NOTE Mak
232. tion white For the latest online documentation papers and third party seehttp www hp com support workstation_manuals documentation These include this User Guide and the Maintenance and Service Guide Product notifications Subscriber s Choice is an HP program that allows you to sign up to receive driver and software alerts proactive change notifications PCNs the HP newsletter customer advisories and more Sign up at http www hp com go subscriberschoice Customer advisories and product change notifications are also available on http www hp com go bizsupport Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs provide an overall specification review of your product It includes information about its features including the operating system power supply memory CPU and many other components of the system To access the QuickSpecs seehttp www hp com go productbulletin Customer Advisories Security To find advisories bulletins and notices Bulletins and Notices 1 see http www hp com go workstationsupport 2 Select the desired product 3 From the Resources section select See more 4 Use the scroll bar to select Customer Advisories Customer Bulletins or Customer Notices 288 Appendix D Locating HP resources ENWW Product diagnostics Table D 4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Dia
233. tion and ensure that the ambient temperature within the cabinet does not exceed published limits Chapter 1 Workstation overview ENWW e Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes as shown in the following figure Figure 1 6 Proper workstation placement Features This section describes several features that improve workstation performance and usability It presents these topics Topics ENERGY STAR Qualification on page 16 Hyper threading on page 18 EUP compliance mode on page 17 Intel Turbo Boost Technology on page 18 Accessibility on page 17 HP Cool Tools on page 18 ENWW Features 15 ENERGY STAR Qualification HP computers marked with the ENERGY STAR logo are compliant with the applicable U S Environmental Protection Agency EPA ENERGY STAR specifications for computers The EPA ENERGY STAR logo does not imply endorsement by the EPA As an ENERGY STAR Partner Hewlett Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency The following logo appears on all ENERGY STAR qualified computers ENERGY STAR The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy efficient equipment in homes offices and factories One way products achieve this energy efficie
234. to select RAID Properties and press Enter to go to the New Array Type screen In the Select New Array Type screen use the arrow keys to select Create IME Volume Press Enter To configure a mirrored volume or an optional hot spare drive with up to the workstation specific maximum number of drives In the Create New Array screen use the arrow keys to select the first disk for the IME volume b Use the arrow keys to move to the RAID Disk column for this disk and then use the or keys to select Yes as the value If partitions are defined on the selected disk a message appears warning that the data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d Use the arrow keys to select the next disk for the IME volume and then select Yes as the value for the Array Disk column If partitions are defined on this disk a message warns you that data on the disk will be lost when the mirrored volume is created e Press Delete to confirm erasing data from the disk or press any other key to deselect the disk f Repeat the previous steps to select up to the workstation specific maximum number of drives for the IME volume including configuration of a hot spare When all drives are selected press C to create the array once Use the arrow keys to move to Save changes then exit this menu and press Enter When the new array is created the Adapter Properties screen
235. tor Silk screen Component P26 P26 IUSB2 Internal dual USB header P27 P27 IUSB1 Internal single USB header P28 FRNT AUD Front panel audio header P29 P29 HDD LED Hard drive LED connector P53 P53 Serial port connector P60 P63 P60 P63 SATA Connectors SATAO SATA3 P66 P67 P66 P67 SATA Connectors SATA4 SATA5 P70 P70 CPUO FAN Primary CPU fan header P71 P71 CPU FAN Secondary CPU fan header P80 P87 P80 P87 SAS SATA connectors SASO SAS7 P91 P91 MEM FANS Memory fans connector P93 P93 FRNT FAN1 Front fan header P94 P94 FRNT FAN2 Front fan header XBT XBT BAT Battery holder XMM1 XMM12 CPUO DIMM to CPUO DIMM6 Memory slots CPU1 DIMM to CPU1 DIMM6 XU1 XU1 CPUO Primary CPU socket XU2 XU2 CPU Secondary CPU socket 282 Appendix B System board designators ENWW C Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the workstation Never immerse any component in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the workstation before cleaning the keyboard mouse or air vents Always disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the workstation case Follow the safety precautions presented Service considerations on page 68 before cleaning the workstation To remove light stains or dirt use plain water with a clean lint free clo
236. u must enter the DriveLock password before the workstation completes the next start cycle This warm start behavior is consistent with the DriveLock feature 56 Chapter 4 System management ENWW Password security The power on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data when the workstation is powered on or restarted The setup password specifically prevents unauthorized access to the Computer Setup F10 Utility and can also be used as an override to the power on password When prompted for the power on password entering the setup password instead enables access to the workstation You can establish a network wide setup password to enable the system administrator to log in to alll network systems to perform maintenance without needing to know the power on password Establishing a setup password using Computer Setup F10 Utility ENWW Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the workstation through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart
237. ure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its drivers have been tested for HP workstation compatibility If no driver is available visit the device manufacturer s Web site to download the latest drivers To upgrade device drivers 1 Go to http www hp com go workstationsupport 2 Select Download Drivers and Software from the left menu column under Tasks 3 Follow the instructions to find the latest drivers available for the workstation If a needed driver is not found see the Web site of the manufacturer of the peripheral device Chapter 2 Setting up the operating system ENWW 3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system It includes these topics Topics Restore methods on page 25 Ordering backup software on page 26 Restoring Windows Vista on page 26 Restoring Windows XP Professional on page 27 Restoring Novell SLED on page 29 Restore methods The Windows Business Vista operating system can be reinstalled using the HP RestorePlus process The Windows XP Professional operating system can be reinstalled using the RestorePlus process or the HP Backup and Recovery Manager e __RestorePlus The RestorePlus process reinstalls the Windows operating system and device drivers for de
238. urity Setup Password Enables you to set and enable a setup password for the administrator If you create a setup password you must use it to change workstation setup options to flash the ROM and to make changes to certain Plug and Play settings under Windows Power On Enables you to set and enable the power on password Password Password This option becomes available when you create a setup and or power on password It provides Options these options e Lock Legacy Resources Prevents the operating system from changing resources to serial parallel or diskette controller e Network Server Mode Enables network server mode e Password Prompt on Warm Boot Enables a password prompt on a warm boot e Setup Browse Mode Enables read only functionality for password info Smart Cover Enables you to enable and disable the cover removal sensor or to notify you if the sensor is activated Device Security Makes the following devices available or hidden to the workstation e Serial Port e Front USB Ports e Rear USB Ports e Internal USB Ports e System Audio e IEEE 1394 Controller Not available on some models e Ethernet Controller e Ethernet Controller ASF Not available on some models e SAS Controller Not available on some models e Legacy Diskette e Embedded Security Device e SATA O n For each device Device Available is the default setting and allows the operating system to access the device
239. vanced offers more technical and low level data for the computer sawvy user The Categories Levels include e All Shows all Categories e Architecture Shows system architecture information such as high level PCI devices low level SMBIOS CMOS and PCI configuration space data e Audio Shows all embedded and add on audio devices e Asset Control Shows asset control related information such as product name serial number asset tag and universal unique ID information e Communication Shows communication devices such as serial parallel USB network Firewire modem and Bluetooth ports and devices e Graphics Shows all embedded and add on video cards 238 Chapter 6 Diagnostics and troubleshooting ENWW ENWW Input Devices Shows user input devices such as all connected mice and keyboards Memory Shows system memory information Miscellaneous List any devices or data that doesn t belong to any other Category Processors Shows system processors Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays System Shows information about motherboard devices such as fans and cables Selftroubleshooting with HP Vision Field Diagnostics 239 Test tab The Test tab lists all available diagnostics The lists have been tailored according to your system configuration Individual test may be selected or un
240. vices included with the system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD e HP Backup and Recovery Manager HPBR Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the system partition It captures a snapshot of the system partition and stores it in a Recovery Point Everything on the system partition at the time the recovery point was made is saved NOTE HP Backup and Restore is only supported on the HP xw6600 and xw8600 Workstations The Recovery Point is saved to the hard drive and can be burned to media for safekeeping A CAUTION These methods restore the operating system but not data Data must be backed up regularly to avoid loss ENWW Restore methods 25 20 Ordering backup software If you cannot create system recovery CDs or DVDs you can order a recovery disk set from the HP support center To obtain the support center telephone number for your region seehttp www hp com support contactHP Restoring Windows Vista This section describes how to restore Windows Vista Ordering the RestorePlus media If you ordered restore media with your workstation the media is included with your workstation components If you did not order restore media call HP Support and request a
241. viesisaeitascbunmiteides 256 Configuring SATA RAID devices ni 2cictreruisoxertrurshoaseenen enenGeriataee eam eane 257 Attaching SATA HDDS ce lca lat ils aca ee re a E S 257 Configuring system BIOS sinsenconraotiuoateateaasamiendibenastontnarvenieeaevenisederedvaeuusnedentusect 258 Creating RAID volumes 5 245003 ano xsus ates pausan ueraesneeapnan eiest awe ntebGa ee ead naneesoiuNeren 259 Configuring SAS RAID devices irs cae sccrsescsceitszevteati sare avautoresee niet saevesiia Gretsch eauianeoaend dana 260 Supported configurations wincushsmaczunaansstvmascniecesatonacaibactsaceonciiainestenwaidceuentanacsiawnans 260 SAS RAID O config ration seiere iiie iseen iii i 261 SAS RAID 1 configurations cean aaa i e i i ieis 262 SAS RAID Te config ration sinsir reirse e e E E Eni 263 Deleting RAID volumes siensinirecisnoineieinn ee e 264 ENWW xi xii 8 Configuring password security and resetting CMOS scccsccssscccsscccsscecsccccssceeeccees 265 Preparing to configure passwords 4c ddscnaticedeiinean nesinedincormtraimaaihc blaine dindativba eirusbhsctnkbdanbaiiosiaitnsctntaint 265 Resetting the password jUMper ci saveroranrayeccesn ders here sansevisarnasadeb nis xdepesannr nauencenaceaedereetanase 267 Clearing and Resetting the CMOS 4 canccosdacsahchnescuenctatncacoucgedalsiansinenqueahiasardaracdstalstcdulgnsbicndns 267 Using the CMOS BUH sonores AE E E E A 267 Using the Computer Setup F10 Utility to Reset CMOS
242. ving bubble pack from 7 000V 20 000V 26 500V ji 5 000V 11 000V 21 000V Packing PCBs in foam lined box CAUTION Static electricity in the amount of 700 volts might degrade a product 68 Chapter 5 Replacing components ENWW Preventing ESD equipment damage Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories Transport products in static safe containers such as tubes bags or boxes to avoid hand contact Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from containers When handling or touching a sensitive component or assembly ground yourself by touching the chassis Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the ban
243. wer OS Power Enables or disables Management e Runtime Power Management e MWAITE AWARE OS e Idle Power Savings e ACPI S3 Hard Disk Reset e ACPI S3 PS 2 Mouse Wakeup e USB Wake on Device Insertion e Unique Sleep State Blink Rates Hardware Enables or disables Power Management e SATA Power Management e Intel Turbo Boost Technology e Enhanced Intel Turbo Boost Technology e Eup Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle 40 Chapter 4 System management ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Advanced Power On Enables you to set the following Options POST Messages Enables or disables the splash screen during POST F9 Prompt Displayed or Hidden Selecting Displayed displays the F9 Boot Menu during POST Selecting Hidden prevents the text from being displayed However pressing F9 still accesses the boot menu F10 Prompt Displayed or Hidden Selecting Displayed displays F10 Setup during POST Selecting Hidden prevents the text from being displayed but pressing F10 still accesses the Setup screen F12 Prompt Displayed or Hidden Selecting Displayed displays F12 Network Service Boot during POST Selecting Hidden prevents the text from being displayed but pressing F12 still forces the workstation to attempt booting from the network Option ROM prompt Enable or Disable Enabling this featur
244. y hardware or software e Note the details of any blinking LEDs on the front of the workstation e Note the applications you were using when you encountered the problem e Note the power supply BIST status if applicable amp NOTE When calling in for service or support you might be asked for the Product Number example PS988AV of the workstation If the workstation has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the workstation NOTE On most models the serial number and product number labels can be found on the top panel or side of the workstation and at the rear of the workstation For a listing of all worldwide technical support phone numbers visit hitp www hp com support select your region and click Contact HP in the upper left corner Locating ID labels To assist in troubleshooting product serial and authentication numbers are available on each workstation 214 Chapter 6 Diagnostics and troubleshooting ENWW Each HP Workstation has two unique serial number labels and a Certificate of Authentication COA label as shown in the figure below Figure 6 1 Workstation label locations In general the serial number labels can be found on the top panel or on the side of the workstation and at the rear of the workstation your workstation may look different Keep this number available when contacting customer service for assistance A product number is generally
245. y life in the HP workstation Intel Turbo Boost Technology This workstation supports Intel Turbo Boost technology which enables the CPU to run at a higher than normal rate When all CPU cores are not necessary for the workload inactive cores are turned off and power is diverted to the active cores to increase their efficiency You can enable and disable Turbo Boost in the workstation BIOS menu For instructions on setting BIOS features see the System Management chapter of the Maintenance and Service Guide HP Cool Tools An HP Workstation with Windows XP Professional includes additional software that is not installed when you first start the workstation Additionally a number of preinstalled tools on the workstation can enhance the workstation experience To access or learn more about these applications 1 Open the HP Cool Tools folder by selecting Start gt All Programs gt HP Cool Tools 2 Select the HP Cool Tools icon on the desktop 3 To learn more about these applications select HP Cool Tools Learn More 4 To install or launch the applications select the appropriate application amp NOTE A preinstalled Windows Vista Business operating system does not contain an HP Cool Tools icon shortcut or folder but several of the tool programs are included such as Performance Tuning Framework 18 Chapter 1 Workstation overview ENWW Setting up the operating system This chapter provides setup and update information for

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