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HP Z600

1. Item Symbol Description Item Symbol Description 1 Workstation power button power on 6 Headphone connector light Q 2 Hard drive activity light 7 Microphone connector 3 Optical drive 8 y G IEEE 1394a connector standard with RDIMM system board 4 Optical drive eject button 9 Optical drive activity light 5 USB 2 0 connectors 3 10 5 25 inch drive bay Refer to the Maintenance and Service Guide for the workstation for specific front panel connector information Chapter 1 Workstation overview ENWW Rear panel components The following figure shows the rear panel of a typical workstation configuration Figure 1 4 Rear panel NOTE The rear panel connectors are labeled with industry standard icons and colors to assist in connecting peripheral devices Table 1 3 Rear panel connectors Item Symbol Description Item Symbol Description 1 PS 2 mouse connector green 7 Cable lock slot 2 USB 2 0 ports 6 8 Audio line out connector green lt Oza 3 r RJ 45 network connector 9 Microphone connector pink 4 Audio line in connector blue 10 PS 2 keyboard purple Ca 5 BIST LED 11 Side access panel key 6 Power cord connector ENWW Description 7 Specifications This section provides workstation chassis power supply and environmental specifications and includes these topics Topics Physical characteristics on page 8 Environmental specifications o
2. Problem Cause Solution Sound does not come out of the Software volume control is Double click the Speaker icon on the taskbar and use the speaker or headphones turned down volume slider to adjust the volume The external speakers are not Turn on the external speakers turned on External speakers pluggedinto See your sound card documentation for proper speaker the wrong audio jack connection Digital CD audio is Enable digital CD audio not enabled 1 From the Control Panel select System 2 On the Hardware tab select the Device Manager button 3 Right click the CD DVD device and select Properties 4 Onthe Properties tab select Enable digital CD audio for this CD ROM device Headphones or devices Turn on and use headphones or external speakers if connected to the line out connected or disconnect headphones or external connector have muted the speakers internal speaker Volume is muted 1 From the Control Panel select Sound Speech and Audio Devices and then select Sounds and Audio Devices 2 Deselect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the 1 speakers or headphones If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital use a stereo to mono adapter to engage the auto sense feature or use multimedia device properties to switch the audio sign
3. Right side panel on page 78 Power supply on page 78 Speaker on page 79 Side access panel sensor optional on page 80 Power connections on page 81 Upper front bezel on page 83 Lower front bezel on page 84 Front panel I O cable assembly on page 85 Power switch cable assembly on page 89 Optical bay filler tray on page 90 Optical disk drive on page 93 Slot load optical disk drive optional on page 97 Hard disk drive on page 102 System fans on page 120 Memory fan on page 122 Memory on page 125 Expansion card slot identification on page 131 Choosing an expansion card slot on page 133 PCle card on page 134 PCI card on page 137 CPU heatsink on page 140 CPU on page 143 System board on page 145 Battery on page 148 72 Chapter5 Replacing components ENWW Predisassembly procedures Ef NOTE Read Warnings and cautions on page 63 before servicing workstation components ENWW Perform the following steps before servicing a workstation 1 Pn po ppp A a a es Review the safety information and precautions in Warnings and cautions on page 63 and the Safety and Regulatory Information for the workstation Locate and clear a suitable work area Close all open software applications Remove all diskettes CDs and DVDs from the workstation Shut down the o
4. ccceceecee cece eeeeecenceecaeceeeceeeeeeeeeeeeteeteeeetees 83 Installing the upper front bezel cece cece ee ceeeeeeeeecceecaeeceeeeeeeeeeeeeeeeteeteneiennnenes 83 Lower ront Dezel oorr e EAEAN 84 Removing the lower front bezel aasssssesssrsrsessrrnessrerneaerinnnsennnnnaannnnnaeennnnnaanenna 84 Installing the lower front bezel 0 eee eee eeeeeee eee eeeeeeeeeeeeeneeaeeeeseeeeaeeeeeeeeaeeees 84 Front panel I O cable assembly c cece eee eeeee etree eter tees ee taaeeeeeeeeecaeeeeeeeenieeeeenennaaees 85 Removing the front panel I O cable assembly ec cecceceeceeeeteeeeeeeeeeeeeeenaaas 85 Installing the front panel I O cable assembly 0 0 0 eecceeeeeeeeeeeeeeeeeeeeenneaaeeeees 87 Power switch cable assembly 000 00 cee ceeeeeetceeeeee eee eeeeee eee eteeaaaeeeeeeeeaeeeesesenaeeeeeeeenaeeeeeeeeaas 89 Removing the power switch cable assembly cc cceceeeeeeeeeetteeeeeeeeeeeeenntaaees 89 Installing the power switch cable assembly ceececeeeeeeeeeeeeeeeeeeeeeenteeeeeees 90 ENWW Opticallibay filler tray tiece ee datncren dl ected a tee ieee eG 90 Removing actiller Yay orori etree ee aes eee betel Sheik ee 91 Installing a tiller tray 2 cee sees eedee eneiniad aae ii 92 Optical d Sk Cie wcieeni2 a ae a babtcel idea desuecieeede i ccdelchadebecadeasbaacdteieeeeseaddiied 93 Removing an optical disk drive from the optical bay eeeeeeeeeeeeeettteeees 93 Installing an optic
5. 213 Workstation FDD Pin Signal Pin Signal 33 1 1 Ground 18 FLP_DIR paeen 2 FLP_LOWDEN 19 Ground 34 2 3 Tach 20 FLP_STEP 4 FLP_WDO 21 Ground 5 MT 22 FLP_STEP 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN 8 FLP_INDEX 25 Ground 9 Ground 26 FLP_TRACK 10 FLP_MOTOR 27 Ground 11 Ground 28 FLP_WP 12 Unused 29 Ground 13 Ground 30 FLP_RD_D 14 FLP_SEL_A 31 Ground 15 Ground 32 FLP_HD_SEL 16 Unused 33 Ground 17 Ground 34 FLP_DSKCHG Workstation internal serial Pin Signal Pin Signal 1 DTRI 9 5V 2 RXD1 10 3 3V AUX 1 15 3 CTS1 11 RTS1 4 DSR1 12 COM DETECT 5 TXD1 13 DCD21 6 Rl 14 12V 7 Ground 15 12V 8 Ground 214 Appendix A Connector pins ENWW B System board designators This appendix describes the system board designators for this workstation Designator Silk screen Component MTG1 MTG10 N A Mounting holes E15 E15 Crisis recovery header jumper E49 E49 Clear password header jumper J9 J9 RJ45 QUAD USB RJ 45 J10 J10 Quad USB Quad rear USB J20 J20 SLOT5 PCI PCI slot J21 J21 SLOT6 PCI PCI slot J31 J31 SLOT1 PCle2 x8 4 PCle2 x8 4 slot J32 J32 SLOT3 PCle x8 4 PCle x8 4 slot J41 J41 SLOT2 PCle2 x16 75W PCle2 x16 slot J42 J42 SLOT4 PCle2 x16 75W PCle2 x16 slot J68 J68 PS2 Stacked keyboard mouse connector J81 J81 1394 USB Stacked dual USB J83 J83 AUDIO Trip
6. Smart Cover Enables you to enable and disable the cover removal sensor or to notify you if the sensor is activated 36 Chapter4 System management ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Device Security Makes the following devices available or hidden to the workstation e Serial Port e Front USB Ports e Rear USB Ports e Internal USB Ports e System Audio e IEEE 1394 Controller Not available on some models e Ethernet Controller e Ethernet Controller ASF Not available on some models e SAS Controller Not available on some models e Legacy Diskette e Embedded Security Device e SATAO n For each device Device Available is the default setting and allows the operating system to access the device Device Hidden makes the device unavailable it is disabled by the BIOS and cannot be enabled by the operating system NOTE An entry for enabling DriveLock appears in the setup menu if the workstation has a DriveLock compatible hard disk drive Embedded Security Device This option becomes available if Embedded Device is set to Available Embedded Security Device Hidden or Available turns the Trusted Platform Mechanism TPM on and off Device Hidden is the default If this option is made available the following options become available e Power On Authentication Support Enables and disables an authentication feature that requires you to ente
7. 4 Print the desired information from the storage device used to save it amp NOTE To exit HP Vision Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the optical drive Diagnostic codes and errors This section presents diagnostic LED codes LED color definitions and POST error messages to help you troubleshoot problems It includes these topics Topics Diagnostic LED and audible beep codes on page 181 LED color definitions on page 185 POST error messages on page 186 Diagnostic LED and audible beep codes This section describes the front panel LED error and operation codes as well as the audible codes that might occur before or during the POST ENWW Diagnostic codes and errors 181 Table 6 8 Diagnostic lights and audible codes Activity Blue Power LED on No beeps Blue Power LED blinks every two seconds No beeps Possible cause Workstation on Workstation in Sleep mode S3 Suspend to RAM Select models only Blue Power LED is off No beeps Blue Power LED blinks three times once per second No beeps Workstation in Hibernate mode S4 Suspend to disk Workstation in Sleep mode S3 Suspend to RAM Select models only Blue Power LED blinks four times once per second No beeps Workstation in Hibernate mode S4 Suspend to disk User selectable S
8. Bulletins and Notices 1 see http Awww hp com go workstationsupport 2 Select the desired product 3 From the Resources section select See more 4 Use the scroll bar to select Customer Advisories Customer Bulletins or Customer Notices ill 222 Appendix D Locating HP resources ENWW Product diagnostics Table D 4 Product diagnostics Topic Location Diagnostics tools The HP Vision Diagnostics utility can be downloaded from the HP Web site To use this utility refer to the appropriate section of the workstation Maintenance and Service Guide Audible beep and LED code Refer to the appropriate section of the workstation definitions Maintenance and Service Guide for detailed information about beep and Light Emitting Diode LED codes applicable to the workstation ENWW Product diagnostics 223 Product updates Table D 5 Product updates Topic Location Software BIOS and driver See http Awww hp com go workstationsupport to verify that updates you have the latest drivers for the workstation To locate the current workstation BIOS on your Microsoft Windows workstation select Start gt Help and Support gt Pick a Task gt Use Tools to view gt Tools gt My Computer Information gt View general system information Operating system For information on operating systems supported on HP workstations see http www hp com go wsos 224 Appendix D Locating HP resources ENWW Index A App
9. 122 Chapter 5 Replacing components ENWW 3 Squeeze and hold the system fan release tab Lift the memory fan from the chassis guides as shown in the following figure Ye ma S iy A Se lt l AAN NS ENWW Removing and installing components 123 Installing the memory fan 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Squeeze and hold the system fan release tab Lower the memory fan into the chassis guides as shown in the figure shown next SS ae WR 124 Chapter 5 Replacing components ENWW Memory This section presents memory module DIMM configuration information and removal installation procedures DIMM installation guidelines A Ef Install only HP approved DDR3 DIMMs Use all unbuffered DIMMs or all registered DIMMs See http www hp com go quickspecs to find which DIMMs are compatible with the workstation CAUTION HP only ships DIMMs that are electrically and thermally compatible with this workstation Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP NOTE HP Z Series Workstations support only ECC DIMM Memory Do not intermix Unbuffered DIMM Memory with Registered DIMM Memory The system will not boot and will produce a memory error For maximum performance install the same number of DIMMs pe
10. 5 Slide the sensor back in its slot push the sensor down and then remove it from the chassis as shown above Installing the side access panel sensor To replace the side access panel sensor reverse the removal steps NOTE The cable must be looped and stored in the cable clip provided to ensure it is not in the power supply sliding zone Power connections For help with identifying power cables see the following figure and table Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans ENWW Removing and installing components 81 For help with identifying power cables see the following figure and table Ensure that all cables are routed or tied so they cannot interfere with the processor heatsink fans Figure 5 10 Power connector identification for a typical configuration Table 5 4 Power connector description Item Description Item Description P1 Main power P10 Graphics power P2 Memory power P24 Power to main and drives P3 Memory power P25 Power to CPU and memory P4 SATA power A Power supply P5 SATA power B HDD bay 0 P6 IDE power C HDD bay 1 P7 FDD power 82 Chapter5 Replacing components ENWW Upper front bezel This section describes how to remove and replace the upper front bezel Removing the upper front bezel Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Re
11. Both 3 5 in standard hard disk drives or 2 5 in small form factor SFF hard disk drives may be installed in the workstation Ef NOTE A2 5in hard drive must be mounted in a 3 5 in adapter before it can be installed in the chassis blind mate carrier Hard disk drives can be installed in the hard drive bay and the optical drive bay Drives should be installed in the hard drive bay first then in the optical drive bay Installation in the optical drive bay requires an optional adapter kit The hard drives blind mate direct connect to chassis mounted connectors so manual cable connections may be avoided reer e reece cree eee Topic Removing a hard disk drive from the hard drive bay on page 103 Installing a hard disk drive in the hard drive bay on page 104 Removing a hard disk drive from the slot load optical bay on page 107 Installing a hard disk drive in the slot load optical bay on page 109 Removing a hard disk drive from the optical drive bay on page 113 Installing a hard disk drive in the optical drive bay on page 115 Installing dual SFF hard drives in the optical drive bay on page 117 102 Chapter 5 Replacing components ENWW Removing a hard disk drive from the hard drive bay 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Press the green hard di
12. Initial workstation configuration and deployment Proactive Change Notification on page 47 on page 43 Installing a remote system on page 43 Subscriber s Choice on page 47 Replicating the setup on page 44 ROM Flash on page 48 Updating and managing software on page 46 FailSafe Boot Block ROM on page 49 HP Client Manager Software on page 46 Workstation security on page 50 Altiris Client Management Solutions Fault notification and recovery on page 60 on page 46 System Software Manager on page 47 Dual state power button on page 61 amp NOTE Support for specific features described in this guide can vary by model and software version 42 Chapter 4 System management ENWW Initial workstation configuration and deployment the workstation includes a preinstalled system software image After a brief software unbundling process the workstation is ready to use If you prefer to replace the preinstalled software image with a customized set of system and application software several methods are available for deploying a customized software image including e Installing additional software applications after unbundling the preinstalled software image e Using a disk cloning process to copy the contents from one hard disk drive to another The Restore Plus CD ROM based setup and ACPI hardware provide further assistance with recovery of system software configuration management and troub
13. Ap HP Z600 Workstation Maintenance and Service Guide Copyright Information Copyright 2010 Hewlett Packard Development Company L P Warranty Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits Microsoft Windows and XP are U S registered trademarks of Microsoft Corporation in the U S and other countries Intel is a trademark of Intel Corporation in the U S and other countries and are used under license ENERGY STAR is a U S registered mark of the United States Environmental Protection Agency 504631 004 Fourth Edition March 2010 About this guide ENWW This
14. Hyper Threading Provides processor parallelization such that the operating system treats one processor as two e Active Cores 1 2 or All Cores Selects a single core or multiple cores per socket Not available on some configurations e Limit CPUID Maximum Value to 3 Enable or Disable Sets the number of allowable CPU IDs Onboard Enables you to set resources IRQ DMA I O Rate for or disable onboard system devices such Devices as serial port and diskette controller Operating system parameters generally override Onboard Devices settings PCI VGA Configures graphics cards per workstation slots In multi graphics card configurations this option Configuration designates one card as primary graphics and the other card as secondary graphics a eee een ee eee e eee eee ee een a ENWW The Computer Setup F10 Utility 39 Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Chipset Enable disable these options Memory e PCI SERR Generation Enable or Disable Controls PC SERR generation for ill behaved PCI add in cards that can generate SERR spuriously e PCI VGA Palette Snooping Enable or Disable Controls PCI VGA Palette Snooping for compatibility purposes e Memory Mode Interleave Sets interleave mode for dual socket workstations e NUMA Split Mode Enable or Disable Provides enhanced memory performance by increasing memory operation speed En
15. ccccceeceeeeceeeceeceeeeeeeaeceeeeeeeeeeeeeeeeeeeeeeegeetesegeeneeeeseessaeaeees 3 Workstation COMPONENES cccccecceeceeeeeeeeeeeeeeeceaaaecaecaeeceeeeeeeeeeeeeeeeteescscseecsansaesaeeeeeeees 4 CHASSIS COMPONEMNUS a nscacdcacesasgagehdeasandavnddanaiaadiadd arasadanveasaagadnadaauandsacaasnsderetss 5 Front panel components cceeceeeceecceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeteeeteeteeeeeeeeeees 6 Rear panel Component sioari aiaa iaaa NE aa aaa 7 SPESCINCALONS dsena tennin a a a a a aaa 8 Physical CharacteriSties sssrejiobnensr na a a E a deedetiess 8 Environmental specifications ccccccccccceceeeeeee eee e eee eee ee eeeeeaeaeeaeaaeeeeeeeeeeeeeeeeeeeteeeeeeeeeeees 9 Power Supply description cc cececcecceeceeeeeeeeeeeeceeeaaecaeeaeeeeeeeeeeeeeeetecaaaeaaecaeeeeeeeeeeeeteeeeneees 9 Power supply VOItAGES eccirni ere E 9 P wer SUppIy CUrrentS citcanci scaticceastaadeteethseediaasaneataderasasanlodessnenaadiadsnasiddcdeabaaaaeues 10 Power supply specifications cccceecee eee eeeeeeeeeeeeeeeecaecaeeeeeeeeeeeeeeeeeeeteeteeeneeee 11 Power consumption and heat dissipation cceceeeeeeeeeceeceeeeeeeeeeeeteeteeeeenee 11 SYSLEM TANS sear AA eee 12 Resetting the power supply c eccecceeeeeeeeeeeeseeeeeeeecnaecaeeeeeeeeeeeeeeeteteneieees 12 Ensuring proper Ventilation cescccateessicoesaes cae iaceea di aaginderaseaadiaeesaes E E AE EAE 12 FeatireS aa
16. eeeeeeteeeeeeteeeeeeeetteeeeeeeeaaes 76 Installing the side access panel solenoid IOCK 0 0 0 eee cece eeeeteeeeeteeeeeeeeteeeaeees 77 Right side panel canci titisetentitanscetic snag RE E E E E EA 78 Removing the right side panel assseeesrrseserirrssssrernnasrsrnnessnernneastnnnasernnnnnannnna 78 Installing the right side panel eee ee eeeeeeeeeeeeeeeeeeeeseeeeeeeeeseneeaeeeeeeeeaaaees 78 POWEr SUPDIV sicsiectetitscteen sehen a hacen ratte aa a e gale hance ween a a sienna 78 Removing the power supply 2 cecseeeeeeeeceeeeeeeeeeeeeeeeeeeeeaeaaaeaaecaeeeeeeeeeeeeees 78 Installing the power SUD y e a ceccetiadthvecdsthilausnelaunedalacciesialalnccuenaataltoeta 79 Speaker ees oseben eedan eaa a a cata da ea L A ne oa Taataa aeaea a aeaa aaa vs 79 Removing the speaker ssessssssrrreeriiirrrsssrnrrrnndssnnsnnuasanniunaneediannnaaaananaaanne naa 79 Installing the speaker enie an adi A R 80 Side access panel sensor Optional eccecceeeeeeeeeeeeeeeeee tees ee eeeeeeeeeeiaeeeeeeeeiaeeeeeeeenaaes 80 Removing the side access panel Sensor eeeceeeeeeeeeeeeeeeeeteeeeteeeneaeeeeteeaaees 80 Installing the side access panel Sensor eee eeeeeeeeeeeeeeeeeeeteeeaeeeeeeenaaeees 81 Power CONNGECHONS i cece ties honara ca thee aa dtl dens eda Gh lita at eines 81 Upperdront beZelczsctsccen ch eeeee nc ateets cand obras thal ee este et E dd ht atti ae an ta 83 Removing the upper front bezel
17. Contact HP for assistance If the power supply fan does not spin or the BIST LED does not light the problem might be in the power supply Contact HP for assistance Red Power LED blinks five Pre video memory error CAUTION Internal components might be powered even when the times once every second workstation is off To prevent damage disconnect the workstation power followed by a two second cord before you remove a component pause Five beeps 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate faulty module 3 Replace third party memory with HP memory 4 The problem might be on the system board Contact HP for assistance Red Power LED blinks six Pre video graphics error CAUTION Internal components might be powered even when the times once every second workstation is off To prevent damage disconnect the workstation power followed by a two second cord before you remove a component ause Six beeps pau i p 1 Reseat the graphics card 2 The problem might be on the graphics card Contact HP for assistance Red Power LED blinks System board failure ROM 1 Clear CMOS seven times once every detected failure prior to second followed by a two video second pause Seven beeps 2 NOTE Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS The problem might be on the system board Contact HP for assistance SSS a a uuy ENWW Diagnost
18. ENWW HP computers marked with the ENERGY STAR logo are compliant with the applicable U S Environmental Protection Agency EPA ENERGY STAR specifications for computers The EPA ENERGY STAR logo does not imply endorsement by the EPA As an ENERGY STAR Partner Hewlett Packard Company has determined the products marked with the ENERGY STAR logo are ENERGY STAR qualified per the applicable ENERGY STAR guidelines for energy efficiency The following logo appears on all ENERGY STAR qualified computers ENERGY STAR The ENERGY STAR Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy efficient equipment in homes offices and factories One way products achieve this energy efficiency is by reducing power consumption when not being used through the Microsoft Windows Power Management feature The Power Management feature enables the workstation to enter a low power or sleep mode after a period of inactivity When used with an external monitor that is ENERGY STAR qualified this feature also supports the similar power management features of the external monitor To take advantage of this energy savings e The Power Management feature has been preset to suspend the workstation to a sleep state after 30 minutes of inactivity e The Power Management feature has been preset to suspend the monitor to a sleep state after 15 minutes of inactivity Both the computer and monitor can
19. Intel IO Virtualization Enables or disables Virtualization Technology to increase workstation I O performance Embedded Security Device Support Enables the workstation to leverage the trusted platform mechanism device OS Management of Embedded Security Device Enables or disables the ability of the operating system to control the TPM device including turning it on and off initializing it and resetting it Reset of Embedded Security Device through OS Enables or disables the ability of the operating system to reset the TPM Setup Security Enables the administrator to set the security level of each setup feature Level Power OS Power Enables or disables Management e 38 Chapter4 System management Runtime Power Management MWAITE AWARE OS Idle Power Savings ACPI S3 Hard Disk Reset ACPI S3 PS 2 Mouse Wakeup USB Wake on Device Insertion Unique Sleep State Blink Rates ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Hardware Enables or disables Power Management e SATA Power Management e Intel Turbo Boost Technology e Enhanced Intel Turbo Boost Technology e Eup Compliance Mode Thermal Enables you to set the rate of the system fan when the CPU is in idle Advanced Power On Enables you to set the following Options e POST Messages Enables or disables the splash screen during POST e F9 Prompt Displayed or Hidden Selecting Dis
20. See the Site preparation guide for the HP Z600 Workstation at http np com support workstation manuals for further power consumption information This product is in compliance with U S Executive Order 13221 Specifications 11 System fans This workstation includes e Two rear system fans e One front system fan e One CPUO heatsink fan e One CPU1 heatsink fan e Two power supply fans e One memory fan A front system fan is included for special environments and some graphics cards include onboard fans In addition there is one fan per CPU heatsink for a standard CPU heatsink Resetting the power supply If an overload triggers the power supply overload protection power is immediately disconnected To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 151 3 Reconnect the power cord and restart the workstation When you power off the workstation through the operating system power consumption falls below what is considered low power consumption but does not reach zero This low power consumption feature extends the life of the power supply Ensuring proper ventilation Proper ventilation for the system is important for workstation operation Follow these guidelines to ensure adequate ventilation e Operate the workstation on a sturdy level surface 12 Chapter
21. cc cccccccecceeceeeeeeeeeeeeeeeeaeeeaanaecceeeeeeeeeeeeeeeseesenseaaaeaaeeeeeeeeeeeess 20 Installing with the HP driver CD o oo eee ceceeeeeeeeeeee eee eeeeeeeeeeeeeeneaeeeeeteeeeeaeeeeeeeeaaeeeeeneeenanenes 20 Installing and customizing Red Hat enabled workstations 0 0 0 0 eeeeeeeeeeeteeeeeentneeeees 21 Verifying hardware compatibility eesssseesneesssrnnnesseerernnanannnnannnnasanennennnnanananana 21 Setting up Novel SLED perekonerninrane tap apeleats ependel attesengesd itgeeseusedd TA 21 Updating the Workstation sss fisieeteciesscdeceeedaseetete E ENEE E TT 21 Updating the workstation after first boot ec cee eeeee rere eeeeae eter eeeeaaeeeeeeeeeaaeeeeeeeeeeaas 21 Upgrading thie BlOS ressar N 21 Determining curent BIOS sasra niaaa iiA a A 22 Upgrading BIOS seses siiecisart terii inii iiaia eiaeiiai eiir 23 Upgrading device drivers ocecciioriecrii iiien nities 23 3 Restoring the Operating SYST sssini ann siiin naa an a ar na a 24 Restore Metod S ccescciriii i T A EEEE 24 Ordering backup SOMMWANG saririsa iirinn N aa a aa Ai ANE ANENA AAEREN AA EEE ENKLE ARS 25 Restoring Windows Vista sesetiesimiiss enara A ENER E 25 Ordering the RestorePlus media eessseeessssrriseeserrreserisnnnnassetinnnadaenniannaaaatnanananeenann nnana 25 Restoring the operating system cece eee eetee eee eee ettne eee eeetaaeeeeeeeeaaeeeeeeeniaeeeeeeeenaaes 25 Restoring Windows XP Professional cccccecceeeeeeeeeee
22. for a specific drive CAUTION Forgetting the DriveLock password renders the drive unusable Enter a new user password and then press F 10 to accept This password may be 1 to 32 characters long Enter the password again in the Enter New Password Again field If you forget this password the drive is rendered permanently disabled Select File gt Save Changes and Exit and then press F10 After you press F10 the workstation performs a cold start before invoking the DriveLock function You can also use this process to set the DriveLock master password by selecting Master in Step 5 When the workstation starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the workstation attempts to start anyway However the boot process most likely fails because data from a locked drive cannot be accessed In a single drive workstation if the drive has DriveLock enabled the workstation might not be able to boot to the operating system and might try to boot from the network or from another storage device depending on the boot ordering options Regardless of the outcome of the start attempts the drive locked drive remains inaccessible without the DriveLock password In a two drive workstation that has a boot drive and a data drive you can apply the DriveLock feature to the data drive
23. press and hold F10 again to access the utility Use the appropriate operating system shutdown process 3 When the key icon appears enter the current password followed by a slash or alternative delimiter character current password For information about the alternative delimiter characters see National keyboard delimiter characters on page 57 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the workstation Table 4 3 National keyboard delimiter characters Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian Belgian Hebrew 3 Slovakian BHCSY Hungarian Spanish Brazilian Italian Swedish Finnish Chinese Japanese Swiss Czech Korean Taiwanese Danish Latin American Thai French Norwegian Turkish French Polish U K English Canadian German Portuguese U S English Bosnia Herzegovina Croatia Slovenia and Yugoslavia ENWW Workstation management 57 Clearing passwords If you forget the password you cannot access the workstation For instructions about clearing passwords see Configuring password security and resetting CMOS on page 201 Chassis security Side access panel key lock The side access panel contains a key lock to prevent the panel from
24. 220 PRODUCE SUPPOM orsina a aaa aa a aada aaa ie aa ea 221 Product documentation cc ccceceeccecee eee ee ee eect eee eeeeaaeaaecaeeeeeeeeeeeeeeeceetecsaeaaaeaaesaeeeeeeeeeeeeeeseeeenseeaeess 222 Product CIAGNOSUCS 2ei ccsdecesidassesnvoheneges veda EN A E ETE A E EE E A E 223 Pr ductupdateS orenen naa a aaa AE A 224 NOK a E A A a E E E T E TE 225 ENWW 1 Workstation overview This chapter presents an overview of the hardware components of the workstation It includes these topics Topics Description on page 1 Specifications on page 8 Features on page 13 Description The following sections describe the workstation system board architecture and components and includes these topics Topics System board architecture on page 1 Workstation components on page 4 System board architecture This section describes the workstation system architecture ENWW Description 1 The following figure shows the typical workstation system board block diagram Figure 1 1 System board block diagram 6 DIMMs DDR3 800 1066 1333 RDUMM and UDIMM options 3 DIMMs CPU 3 Channels CPU 1 DIMM Channel QPI 12 8GB s each direction max 150W total to two cards or 150W Pi P max to single card single PSU graphics power dongle PCle2 x16 150W lt 1 PCle2 x16 150W ee OH 36D PCle2 x8 4 4 ESI x4 SIO8 12x USB 20 lt gt je LPC ni
25. 7 500V Metalized laminate 15 000V This section provides guidelines to prevent ESD damage to equipment ENWW Service considerations 65 Grounding the work area To prevent static damage in the work area Cover the work surface with approved static dissipative material Use a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only in static free work areas Disconnect power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with a ground cord of one megohm 10 resistance Static dissipative table or floor mats with a hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 re
26. Boot BOCK ROM ceruaren iana A 49 Recovering the workstation from Boot Block Recovery mode 49 Workstation SeCUrity 0 cer nr eee ee ee eee eee eeee Raia aT A AE KN KAARE 50 Asset tacki iuitececeeiathe de dvendieeesvetdai EEE ERE ATE 50 SATA hard disk drive security asssseeesserrrnnnsssnnneserennnannsninnnaaaetennnnaannannaaaateennaae 51 DriveLock applications ccccceeeecceceeeceeeeeeeeeeeeeececencenaecaeeeeeeeeeess 52 USING Drive LOk crccccciccrecrnni an 52 Password S60Urity occciciiisrriniirriniaisniii inian ndiii 54 Establishing a setup password using Computer Setup F10 OHY ses oe aceceeves andtecteatesacseria eee cdeseasite ner debte hae a aR 54 Establishing a power on password using workstation setup 55 Entering a power on password ooo ee eeeeeeeeeeeeeeeeeeteeeeeeeeettaeeteeeeeeaees 55 Entering a setup password cc cccceceeeeeneeeeeeeeeentaeeeeeeeeetaeeeeeeeeeeaas 56 Changing a power on or setup password 00 0 0 cece eeeeeeeeee etter eeeeeeeettee 56 Deleting a power on or setup password cceeeeeeeeeeteeteeeteeeeeenaes 57 National keyboard delimiter Characters 0 0 0 0 cccceeeeeeeeeeeeeeeeeeeeeneaes 57 Clearing passwords aces ieicbececee iste cub scetia ttle eecetendsnasbdintes deteeeeetts iataaeeeens 58 CHASSIS SO CUIIY siccccrexsahucandeteabdectecndh EREE EANNA EAA 58 Side access panel key lOCK ccc ceeeeeeeeeeeeeetetaeeeeeeeereeeee 58 Side access panel sensor
27. Connecting optical disk drive data cable to system board 11 Reinstall all removed components and reconnect all cables that have been disconnected 112 Chapter 5 Replacing components ENWW Removing a hard disk drive from the optical drive bay 1 Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 3 Disconnect the power and data cables from the rear of the hard disk drive as shown in the following figure Figure 5 54 Removing the power and data cables 4 Lift the drive release latch at the green touch point and then slide the hard disk drive carrier from the chassis as shown in the following figure Figure 5 55 Removing the drive from the ODD bay ENWW Removing and installing components 113 5 Carefully squeeze the ends of the rails together and then slide the drive out of the carrier as shown in the following figure Figure 5 56 Removing the drive from the carrier 6 Carefully separate the rails and remove the drive as shown in the following figure Figure 5 57 Removing the rails 7 Reinstall all removed components and reconnect all cables that have been disconnected 114 Chapter 5 Replacing components ENWW Installing a hard disk drive in the optical drive bay X TIP For optimum performance install the hard disk drive in the bottom bay 1 Disconnect power from the wo
28. Disconnect power from the workstation seePredisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 Remove the expansion card guide front fan holder see Removing the front system fan on page 120 Remove the lower front bezel see Removing the lower front bezel on page 84 Disconnect the front panel I O cable assembly cables from the system board as shown in the following figure Figure 5 13 Disconnecting the front panel I O cable assembly cables Table 5 5 Front panel I O cable assembly connectors Item Description 1 Front audio 2 Front 1394a 3 Front USB Disconnect the speaker cable see Removing the speaker on page 79 and remove the tie wraps that secure the front panel I O cables to the chassis Removing and installing components 85 7 Remove the screw and then slide front panel cable I O assembly down then out of the chassis as shown in the following figure Figure 5 14 Removing the front panel I O cable assembly 8 Carefully guide the front panel I O cable assembly from the chassis 86 Chapter 5 Replacing components ENWW Installing the front panel I O cable assembly 1 With power removed and the chassis open guide the front panel I O cable assembly cables through the chassis openings from which they were removed 2 Place the front panel I O cable assembly in the chassis and guide it into position as shown in the fol
29. PORT 0 n enables and disables the SATA ports Offers these configurations GEN 2 3 0 Gbps Internal eSATA default GEN 1 1 5 Gbps eSATA optional DPS Self test Select a drive Enables you to select a drive to test This option is available in SATA IDE emulation mode only The DPS self test function directs an IDE hard disk to run an internal self test and report the results If the SATA controller is not in IDE emulation mode the DPS self test option is not displayed in the setup menu This selection appears only when at least one drive capable of performing the IDE DPS self test is attached to the workstation By default the SATA controller is in RAID AHCI mode so this option is not displayed ESE SS ENWW The Computer Setup F10 Utility 35 Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Boot Order Enables you to configure the boot diskette drive and hard disk drive orders by physically reordering the menu entries The following is the default boot order presented in the menu e Optical Drive e Diskette Drive e USB Device e Hard Drive e Embedded Ethernet controller e Embedded Ethernet controller ASF Second embedded LAN Not available in some configurations Press Enter to drag a device to a preferred place Press F5 to remove the device from consideration as a bootable device MS DOS drive lettering assignments might not apply after an operating s
30. Setup F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security gt Setup Password and then follow the onscreen instructions 4 Before exiting select File gt Save Changes and Exit 54 Chapter4 System management ENWW Establishing a power on password using workstation setup Establishing a power on password through the Computer Setup F10 Utility prevents access to the workstation when power is connected unless you specify the password When a power on password is set the Computer Setup F10 Utility presents Password Options in the Security menu The password options include Network Server Mode and Password Prompt on Warm Boot When Network Server Mode is disabled you must enter the password when the workstation is powered on when the key icon appears on the monitor When Password Prompt on Warm Boot is enabled you must enter the password The password must also be entered each time the workstation is restarted When Network Server Mode is enabled the password prompt is not presented during POST but an attached PS 2 keyboard remains
31. access panel on page 75 3 Lift and hold the drive release latch at the green touch point while sliding the filler tray into the bay When the front of the filler tray is near its final position release the latch but continue to slide the filler tray inward until the latch closes and engages the filler tray X TIP During installation the adjacent drive or filler may move slightly You might have to slide and align both devices to get the release latch to close and engage both devices While the tray is partially inserted replace excess power cables in the tray for storage Figure 5 21 Installing a filler tray X TIP During installation the adjacent drive or filler may move slightly You might have to slide and align both devices to get the release latch to close and engage both devices 92 Chapter5 Replacing components ENWW Optical disk drive This section describes how to remove and install an optical disk drive Removing an optical disk drive from the optical bay 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Disconnect the power and data cables from the optical disk drive as shown in the following figure Figure 5 22 Disconnecting optical disk drive cables ENWW Removing and installing components 93 4 Lift the drive release latch at the green touch point a
32. an adapter 3 Press Enter to go to the Adapter Properties screen 4 On the Adapter Properties screen use the arrow keys to select RAID Properties and press Enter to go to the New Array Type screen 5 Inthe Select New Array Type screen use the arrow keys to select Create IM Volume Press Enter 6 To configure a two disk mirrored volume with an optional hot spare disk a Inthe Create New Array screen use the arrow keys to select the primary disk for the IM volume the disk with the data you want to mirror b Use the arrow keys to move to the RAID Disk column for this disk and press Space to select Yes as the value If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d The value in the Array Disk column changes to Primary Use the arrow keys to select the secondary mirrored disk for the IM volume and then select Yes as the value for the Array Disk column If partitions are defined on this disk a message warns that data on the disk will be lost when the mirrored volume is created e Press Delete to confirm erasing data from the disk or press any other key to deselect the disk 7 When all drives are selected press C to create the array once Use the arrow keys to move to Save changes then exit this menu and press Enter 8 When the new array is created the Adapter Properties screen
33. and Security Bulletins and Customer NOICE Saacan E E E 158 Product Change Notifications 2 0 2 ccceeeeeeeeeneeeeeeeeeneeeeeeeeeaeeeeeeeeneeeeeneeaaes 158 Helpful Hime Tarsan risna naan ada anai aa adaa aAa adan aas a Aanbied 158 At startup sioiias AE AE EE i 159 D ring operator 000 0 eee teeter etter naaar u Ean era EAEE ENa KRAANA KEREKE Aaa 159 Customizing the monitor display 0 0 0 ssrennriariisnneeeeiiniiinanannenin Einna 160 Troubleshooting scenarios and solutions 0 0 0 0 cee eet eter eee ee erent eter etaeee sere eeeeeeeenaeeeeeee 161 Solving minor problems ec eee eter eee eee eee teeta neat sere eeeeeeeeenieeeeseeeniaeeeeeeee 161 Solving power supply problems 2 ce cceccecccceeceeee eee eeeeeeeeneneecaeeaeeeeeeeeeeeeeeeseetecteeeeeeniaaeeas 163 Testing p w r Supply a ssscsdecclasscacdacddecsasdacdddaddaasnggtldendassansduuadtanaasatdauadasasiada blancs 163 ENWW Solving diskette problems sironnan AAAA A 164 Solving hard drive problems sseeeesssseesesersneeesssnnnesstrinnnaaernnnnaadtninnnaaatttnnaaaattannnaaennannnaa 165 solving display problems ncenesoiici oair enn ROEA ETE EEEE 167 Solving audio PLODISMS onesies anniina naaien AE AEEA AANA 169 Solving printer problemS e cceeeeceeeceeceeeeeeeeeeeeeeeeeeeeeeegesdseaaaceaaeesaeaaaaaaeeaeeeeeeees 170 Self troubleshooting with HP VisionDiaQnoOstiCs 0 0 0 0 eee eceeeeeeeeeeee eee eeeeeeeeeeseeeeeeeeeeeeeeeaaeeeeseeeaaeeees 171 VEN
34. appears Press Esc twice and select Exit 198 Chapter 7 Configuring RAID devices ENWW SAS RAID 1E configuration Use the following procedure to configure an Integrated Mirroring Extended IME volume with the BIOS based configuration utility The procedure assumes that the system has the required disk and disk controllers 1 Start the LSI Corporation Configuration Utility During BIOS start up you are prompted to Press Ctrl C to start LSI Corp Configuration Utility 2 On the Main menu of the BIOS based configuration utility use the arrow keys to select an adapter 3 Press Enter to go to the Adapter Properties screen 4 On the Adapter Properties screen use the arrow keys to select RAID Properties and press Enter to go to the New Array Type screen 5 Inthe Select New Array Type screen use the arrow keys to select Create IME Volume Press Enter 6 To configure a mirrored volume or an optional hot spare drive with up to the workstation specific maximum number of drives In the Create New Array screen use the arrow keys to select the first disk for the IME volume b Use the arrow keys to move to the RAID Disk column for this disk and then use the or keys to select Yes as the value If partitions are defined on the selected disk a message appears warning that the data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d Use the arrow keys to select the next
35. applied to the even when the workstation is powered off Failure to disconnect the power cord can result in damage to the workstation Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 1 Shut down the operating system power off the workstation and any external devices and then disconnect the workstation power cord and external devices from power outlets 2 Disconnect the keyboard monitor and other external devices that are connected to the workstation 3 Remove the access panel A CAUTION Before pressing the Clear CMOS button back up the workstation CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information including passwords asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu 4 Locate press and hold the CMOS button for five seconds amp NOTE Verify that the AC power cord is disconnected from the power outlet The CMOS button does not clear CMOS if the power cord is connected For assistance locating the CMOS button and other components see Clearing and Resetting the CMOS on page 202 Replace the access panel Reconnect external devices Plug in and
36. components ENWW Expansion card slot identification This section identifies and describes workstation expansion card slots and presents card configuration information Expansion card slot description The following figure identifies workstation expansion card slots Figure 5 75 Identifying expansion card slots The following table describes the workstation expansion card slots Table 5 7 Expansion card slots Slot Type Mechanical Electrical Slot power compatibility compatibility Maximum 1 PCle2 x8 4 x1 x4 x8 x16 x1 x4 25W 2 PCle2 x16 x1 x4 x8 x16 x1 x4 x8 x16 75W 3 PCle x8 4 x1 x4 x8 x16 x1 x4 25W open ended 4 PCle2 x16 x1 x4 x8 x16 x1 x4 x8 x16 75W 5 PCI 32 33 25W 6 PCI 32 33 25W 1 Primary graphics slot 2 Secondary graphics slot amp NOTE The x1 x4 x8 and x16 designators describe the number of electrical PCle lanes routed to an expansion slot For example x8 4 means that the expansion slot is mechanically a x8 length connector with four PCle lanes connected Slots one two and four are PCle GEN2 slots ENWW Removing and installing components 131 Slots one three five and six use open ended PCle connectors so a PCle x16 card can be inserted This allows the workstation to support more PCle x16 expansion cards A x16 card typically trains and runs at the maximum lane width available by the expansion slot The card runs at the reduced lane width with a corresp
37. control is enabled Use another diskette Use the Computer Setup F10 Utility to verify the storage security feature disabled settings Cannot format diskette Diskette is damaged Invalid media reported 164 Chapter 6 Diagnostics and troubleshooting Replace the damaged disk When formatting a disk in MS DOS you might need to specify diskette capacity For example to format a 1 44 MB diskette enter the following command at the MS DOS prompt FORMAT A F 1440 ENWW Table 6 3 Diskette problems continued Problem Cause Solution A problem has occurred with a disk The directory structure is bad 1 Right click Start select Explore and then select a transaction or there is a problem with a file drive 2 Select File gt Properties gt Tools 3 Under Error checking select Check Now Diskette drive cannot read Diskette is not formatted Format the diskette a diskette You are using the wrong Verify the type of drive that you are using and use the diskette type for the drive type correct diskette type You are reading the wrong Verify the drive letter in the path statement drive Diskette is damaged Replace the diskette with a new one Invalid system disk is displayed A diskette that does not contain When drive activity stops remove the diskette and press the system files needed to start the Spacebar The workstation attempts to boot from the the workstation has been next device
38. disk drive power cable ENWW Removing and installing components 97 5 Disconnect the data cable from the system board as shown in the following figure 6 Ifa hard disk drive is installed disconnect its power and data cables 7 Liftand hold the drive release latch at the green touch point and then slide the slot load assembly out of the chassis as shown in the following figure 4 TIP Push on the slot load assembly from the inside of the chassis Figure 5 28 Removing the slot load assembly 98 Chapter5 Replacing components ENWW 8 Disconnect the power data cable from the slot load optical drive as shown in the following figure Figure 5 29 Disconnecting the power data cable from the drive 9 Separate the slot load drive latches tilt the slot load optical disk drive and lift it from the carrier as shown in the following figure Figure 5 30 Removing the optical disk drive from the carrier ENWW Removing and installing components 99 Installing a slot load optical disk drive 1 With power off and the side access panel open remove any expansion card cables that might interfere with slot load assembly installation 2 Insert the optical disk drive in the carrier at an angle as shown in the following figure Rotate the drive vertical and then push it down until it snaps into place Figure 5 31 Installing the optical disk drive in the carrier 3 Connect the power data cable to the optic
39. disk for the IME volume and then select Yes as the value for the Array Disk column If partitions are defined on this disk a message warns you that data on the disk will be lost when the mirrored volume is created e Press Delete to confirm erasing data from the disk or press any other key to deselect the disk f Repeat the previous steps to select up to the workstation specific maximum number of drives for the IME volume including configuration of a hot spare 7 When all drives are selected press C to create the array once Use the arrow keys to move to Save changes then exit this menu and press Enter 8 When the new array is created the Adapter Properties screen appears Press Esc twice and select Exit Deleting RAID volumes ENWW Use the LSI Logic Corporation Configuration Utility to delete SAS RAID volumes 1 Start the LSI Corporation Configuration Utility During BIOS start up you are prompted to Press Ctrl C to start LSI Corp Configuration Utility On the Main menu of the BIOS based configuration utility use the arrow keys to select an adapter Press Enter to go to the Adapter Properties screen In the Select New Array Type screen use the arrow keys to select New Existing Array Configuring SAS RAID devices 199 5 In the View Array screen use the arrow keys to select Manage Array Press Enter 6 In the Manage Array screen use the arrow keys to select Delete Array Press Enter Press Y to delete the array
40. from the system board as shown in the following figure Figure 5 18 Disconnecting the power switch cable assembly cable 7 Carefully guide the cable out of the chassis from its location behind the right side panel as shown in the following figure Figure 5 19 Removing the power switch cable Installing the power switch cable assembly To replace the power switch cable assembly reverse the removal steps Optical bay filler tray If an optical bay slot is left empty a filler tray must be placed in the slot to ensure proper electromagnetic interference EMI protection and cooling air efficiency 90 Chapter 5 Replacing components ENWW This section describes how to remove and install a filler tray Removing a filler tray 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Lift the drive release latch at the green touch point and then gently slide the filler tray out of the chassis as shown in the following figure X TIP Excess power cables can be stored in the filler tray Remove the cables before removing the tray from the chassis Figure 5 20 Removing a filler tray ENWW Removing and installing components 91 Installing a filler tray 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side
41. guide provides service and maintenance information for the HP Z600 Workstation It includes these topics Guide topics Workstation overview on page 1 Setting up the operating system on page 18 Restoring the operating system on page 24 System management on page 30 Replacing components on page 62 Diagnostics and troubleshooting on page 151 Configuring RAID devices on page 192 Configuring password security and resetting CMOS on page 201 Connector pins on page 205 System board designators on page 215 Routine Care on page 217 Locating HP resources on page 219 iv About this guide ENWW Table of contents 1 Workstation CVI NOW civic sais cca paca wai sais wea aac vince x5 E AA A vada ban beads aims vee ua xu DENEA IAEE a S ARRENE 1 DOSCHIDUOMN tivssicnctiersvavendtvavavicaadecdissanaadaveecsamelicdauneuaasnswdcsauaaancadeasdvansaeddesdesayemdvanbanca dedssehudadteshesauaudderts 1 System board architecture 20 0 ccceceeeeeeee ee eeeenee eee eeeeneeeeeeeeeaaeeeeeeeaaeeeeeeeeiaeeeeeesenaeeeeeeeeaes 1 Processor technology i eic eciseess ciscteevceviaatevi cs eadieyeesvidaebeyetestbunndiiveadieeeneviaadeiieees 2 Memory technology iic t cecaceedsantecadend taut deed a Aaa REM 2 Graphic S sancii aiai dendvecaedanecaaunnuanadhdstsnncneidadeaewagerdauns vasdaveddanceedagess 3 Expansion card SlotSuspenosnesma naaa aa a EE E 3 Addition features
42. if both passwords are lost Therefore DriveLock is most safely used when the data contained on the hard disk drive is replicated on a corporate information system or is regularly backed up If both DriveLock passwords are lost the hard disk drive is rendered unusable For users who do not fit the previously defined customer profile this might not be acceptable For users who fit this profile it might be a tolerable risk given the nature of the data stored on the hard disk drive ENWW Workstation management 51 DriveLock applications The most practical use of DriveLock is in a corporate environment The system administrator would be responsible for configuring the hard disk drive which involves setting the DriveLock master password and a temporary user password If you forget the user password or if the equipment is passed on to another employee the master password can be used to reset the user password and regain access to the hard disk drive HP recommends that corporate system administrators who enable DriveLock also establish a corporate policy for setting and maintaining master passwords This should be done to prevent a situation where an employee sets both DriveLock passwords before leaving the company In such a scenario the hard disk drive is unusable and requires replacement Likewise by not setting a master password system administrators might find themselves locked out of a hard disk drive and unable to perform routine checks f
43. in the boot order inserted into the drive Diskette error has occurred Restart the workstation by pressing the power button Cannot boot to diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been Run the Computer Setup F10 Utility and enable diskette disabled in Computer Setup boot in Storage gt Boot Order Removable media boot has Run the Computer Setup F10 Utility and enable been disabled in Computer Removable Media Boot in Storage gt Storage Options Setup Diskette MBR validation is Run the Computer Setup F10 Utility and disable enabled Diskette MBR Validation in Storage gt Storage Options Solving hard drive problems Table 6 4 Hard drive problems Problem Cause Solution Hard drive error occurs Hard disk has bad sectors or Locate and block the usage of bad sectors If necessary has failed reformat the hard disk If the drive is detected by the BIOS run DPS Self test Disk transaction problem The directory structure is bad 1 Right click Start select Explore and select a drive or there is a problem with a file 2 Select File gt Properties gt Tools 3 Under Error checking select Check Now ENWW Troubleshooting scenarios and solutions 165 Table 6 4 Hard drive problems continued Problem Cause Drive not found identified Improper cable connection Improperly seated hard drive The system might not have automatically recognized a new
44. in the designated Move the card to a different slot If the problem persists X slot replace the card 923 Fatal error on ESI port O A fatal error occurred on ESI port 0 Verify that the ESI port device is connected and working slot properly 924 Fatal error on IOH core Fatal error detected on IOH core x Potential system board problem contact HP Support X where x is 0 or 1 This type of error is identified on the line following eee eee een nnneneneenneeeeee nena eee eee ENWW Diagnostic codes and errors 189 Table 6 10 POST error messages continued Screen message Probable cause Recommended action 925 Fatal error on IOH Fatal miscellaneous error detected on Potential system board problem contact HP Support miscellaneous IOH core x where x is O or 1 926 Fatal error on IOH Vtd Fatal error detected in the Intel Potential system board problem contact HP Support Virtualization Technology 927 Fatal error on DIMM in Fatal multibit ECC error detected on Replace the DIMM in the identified slot slot CPU X DIMM Y the DIMM in the slot labeled CPU x DIMM y where x is 0 or 1 and y is 1 6 as labeled on the system board 928 Fatal machine check Contact HP support detected on CPU X 1720 SMART Hard Drive Hard drive is about to fail Some hard 1 Determine if the hard disk drive is giving a correct Detect Imminent Failure disk drives have a firmware patch that error message fixes erroneous
45. keeping the handle completely open When the power supply handle engages the chassis rotate the handle inward until it snaps into place to secure the power supply Speaker This section describes how to remove and install the speaker Removing the speaker 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 ENWW Removing and installing components 79 3 Disconnect the speaker cable from the inline I O cable as shown in the following figure Figure 5 8 Removing the speaker 4 Slide the speaker away from the chassis flanges and remove it from the chassis Installing the speaker To install the speaker reverse the removal steps Side access panel sensor optional The side access panel sensor is a remote switch that detects when the side access panel is opened This section describes how to remove and install the sensor Removing the side access panel sensor 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Remove the power supply from the chassis see Removing the power supply on page 78 80 Chapter 5 Replacing components ENWW 4 Disconnect the sensor cable from the inline chassis cable as shown in the following figure Figure 5 9 Removing the side access panel sensor
46. latch to close and engage both devices ENWW Removing and installing components 95 5 Connect the power and data cables to the drive as shown in the following figure Figure 5 25 Connecting power and data cables 6 Connect the optical disk drive data cable to the next available SATA port on the system board as shown in the following figure Figure 5 26 Connecting the drive data cable to the system board 96 Chapter5 Replacing components ENWW Slot load optical disk drive optional A slot load optical disk drive can be added to the workstation in place of the standard optical disk drive assemblies The slot load optical bay fits into the chassis and replaces the standard optical bays This section describes how to remove and install a slot load optical disk drive Removing the slot load optical disk drive 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 amp NOTE An expansion card support is built into the side access panel When the panel is removed the card support is removed allowing access to the expansion cards 3 Remove any expansion card cables that might interfere with slot load assembly removal 4 Disconnect the chassis power cable from the slot load optical disk drive power cable as shown in the following figure Figure 5 27 Disconnecting chassis power cable from optical
47. light the problem might be in the power supply Contact HP for assistance The BIOS option you select controls the blue LED function during these suspend modes Some workstation models do not have BIST LED functionality For BIST information see the Maintenance and Service Guide of the workstation LED color definitions The following table describes what each LED light on the workstation front panel signifies Table 6 9 LED color definitions LED state LED color System status Solid Blue System is on Flashing Blue System is in Standby Solid or flashing Red System has experienced an error See POST error messages on page 186 None No light System is in Hibernate or is off ENWW Diagnostic codes and errors 185 POST error messages The Power On Self Text POST is a series of diagnostic tests that runs automatically when the workstation is powered on Audible and visual messages occur before the operating system starts if the POST encounters a problem POST checks the following items to ensure that the workstation system is functioning properly e Keyboard e DIMMs e Diskette drives e All mass storage devices e CPUs e Controllers e Fans e Temperature sensors e Cables front rear panels audio and USB ports The table shown next describes the POST error messages Table 6 10 POST error messages Screen message Probable cause Recommended action 101 Option ROM Checksum System ROM ch
48. locked until you enter the power on password To enable Network Server Mode you must set a power on password The option to set this password is available under Advanced gt Password Options This option enables the workstation to start without requiring the power on password but the keyboard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the workstation is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security gt Power On Password and then follow the onscreen instructions 4 Before exiting select File gt Save Changes and Exit Entering a power on password To enter a power on password 1 Restart the workstation 2 When the key icon appears on the monitor enter the current password and then press Enter Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you will enter th
49. of a Red Hat Enterprise Linux box set The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat Enterprise Linux box set that have been qualified to work on an HP workstation To use the drivers in the HP Installer kit for Linux other than RHEL you must manually extract the drivers from the HP Driver CD and install them HP does not test the installation of these drivers on other Linux distributions nor does HP support this operation Verifying hardware compatibility To see which Linux versions have been qualified to work on HP Workstations visit htto Awww hp com support linux_hardware_matrix Setting up Novell SLED To set up the SUSE Linux Enterprise Desktop SLED on systems preloaded with the operating system 1 Boot the workstation 2 Start the Installation Settings and enter the password network graphics time keyboard settings and Novell Customer Center Configuration for the workstation NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documentation at htto www novell com documentation ncc Updating the workstation HP is constantly working on improving your total workstation experience To ensure that the workstation leverages the latest enhancements HP recommends that you install the lates
50. only In this case the workstation can always start but the data drive is accessible only when the DriveLock password is entered Cold starts require that you enter DriveLock passwords However DriveLock passwords are also required for warm starts For example if you boot to DOS and press Ctrl Alt Del you must enter the DriveLock password before the workstation completes the next start cycle This warm start behavior is consistent with the DriveLock feature Workstation management 53 Password security The power on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data when the workstation is powered on or restarted The setup password specifically prevents unauthorized access to the Computer Setup F10 Utility and can also be used as an override to the power on password When prompted for the power on password entering the setup password instead enables access to the workstation You can establish a network wide setup password to enable the system administrator to log in to all network systems to perform maintenance without needing to know the power on password Establishing a setup password using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the workstation through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer
51. powered on Is the green power light illuminated Is the monitor on Is the green monitor light illuminated If the monitor is dim adjust the monitor brightness and contrast controls Press and hold any key If the system beeps the keyboard is operating correctly Check cables for loose or improper connections Troubleshooting checklist 155 e After installing a non plug and play PnP expansion board or other option such as a diskette drive reconfigure the workstation e Are all necessary device drivers installed e Have all printer drivers been installed for each application e Have you removed diskettes optical disks and USB drive keys from the drives before powering on the workstation e Are you running the latest version of BIOS drivers and software 156 Chapter6 Diagnostics and troubleshooting ENWW HP troubleshooting resources and tools This section provides information on the HP Help and Support Center E support and Helpful Hints for troubleshooting HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start gt Help and Support The interface also provides customized help and support links to the HP Web site related to the HP Workstation NOTE Thecustomized HP Su
52. restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions If you run RestorePlus from the recovery partition only the root C partition is affected Using RestorePlus To restore with RestorePlus 1 Boot the workstation from the RestorePlus DVD You must start from the RestorePlus DVD for device drivers and settings to be installed 2 Follow the prompts to restore the operating system Some application software might not be restored using this process If software is not restored install it from the appropriate application DVD Using HPBR To restore with the HPBR Initial Recovery Point media 1 Boot the workstation from the Initial Recovery Point media 2 Follow the prompts to restore the system to the state when the IRP was created Using the recovery partition A system that shipped with Windows XP includes a recovery partition You can boot the system from that recovery partition From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point if it was created If it was not you can use a RestorePlus install To restore using the recovery partition 1 Boot the workstation 2 When prompted on the boot screen to enter the Recovery Manager press F 11 4 TIP The opportunity to press F11 during the boot process is small It comes about the time the F10
53. running test will be aborted e Reload button If available this button will rescan your system hardware and reload the diagnostics without the need to restart your entire system e Save button If available save your system survey test history or error data as an HTML file to a floppy disk or a USB key drive Survey tab ENWW The Survey tab shows your system hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include e Overview shows high level summary of the system hardware This is the default view level e Summary gives limited configuration data for each specific Category e Advanced offers more technical and low level data for the computer savvy user The Categories Levels include e All Shows all Categories e Architecture Shows system architecture information such as high level PCI devices low level SMBIOS CMOS and PCI configuration space data e Audio Shows all embedded and add on audio devices e Asset Control Shows asset control related information such as product name serial number asset tag and universal unique ID information e Communication Shows communication devices such as serial parallel USB network Firewire modem and Bluetooth ports and devices e Grap
54. servers e Send you e mail containing customer bulletins customer advisories customer notes and driver alerts for most commercial workstations and servers You can create a profile to ensure you receive only the information relevant to the specific IT environment To learn more about the PCN application and to create a custom profile see Subscriber s Choice on page 47 Subscriber s Choice ENWW Subscriber s Choice is a client based service from HP that supplies you with personalized product tips feature articles and driver and support alerts and notifications based on the profile Subscriber s Choice Driver and Support Alerts and Notifications delivers e mail notifying you that the information you subscribed to in the profile is available for review and retrieval To learn more about Subscriber s Choice and create a custom profile see http www hp com subscriberschoice Workstation management 47 ROM Flash HP workstation include a programmable flash ROM By establishing a setup password in the Computer Setup F10 Utility you can protect the ROM from being inadvertently updated or overwritten This function is important to ensure the operating integrity of the workstation To upgrade the ROM download the latest SoftPaq images from www hp com support workstation _swdrivers For maximum ROM protection establish a setup password The setup password prevents unauthorized ROM upgrades SSM enables you to
55. that have failed during the diagnostic testing and includes the following columns of information e The Device section displays the device tested e The Test section displays the type of test run e The Times Failed is the number of times the device has failed a test e The Defect Code provides a numerical code for the failure The error codes are defined in the Help tab e _ The Description section describes the error that the diagnostic test found e _ The Reason section describes the likely cause of the error Self troubleshooting with HP VisionDiagnostics 179 The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The Warranty ID is a unique error code associated with the specific error on your computer When contacting the HP Support Center for assistance with a hardware failure please be prepared to provide the Warranty ID The Clear Errors button will clear the contents of the Error Log The contents of the Error Log may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button Help tab The Help tab contains a Vision Help section and a Test Components section This tab includes search and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Field Diagnostic application version information on this tab The various sections located here are The Vision Help section contains information
56. type you may also optionally add interactive tests by clicking the Include interactive tests box under Test mode Selecting interactive tests provides the maximum control over the testing process The diagnostic software will prompt you for input during tests NOTE Memory can not be tested from within the HP Vision Diagnostics application To test the memory in your workstation exit HP Vision Field Diagnostic boot to either the CD or USB flash drive and select HP Memory Test from the boot menu The Duration of Test options control the duration of the test sequence The following options are available e Number of loops A test selection will run once by default Enter a positive number to make a test selection run many times e _ Total test time hours minutes Alternatively the test selection can be set to run for a specified amount of time This does not guarantee that all tests will run if the entered time is less than the necessary time to run all the tests e Stop at first error Check this option to stop test execution as soon as one error is encountered The following Test Controls exist e Select All Unselect All button This button toggles to select or unselect all the tests from the test selection tree e Expand Collapse button This button toggles to expand or collapse the test selection tree e Start Test button Click this button to start executing all selected tests HP Vision Diagnostics will au
57. volumes on page 199 to make enough physical drives available to create the RAID volume 3 Use the up or down arrow key to highlight 1 Create RAID Volume and then press Enter 4 Type the desired RAID volume name in the Name field and then press Tab pi Use the up or down arrow key to select the RAID level in the RAID Level field and then press Tab To display the Select dialog press Enter Use the up and down arrow keys and Space to mark individual physical as members of the volume To exit the Select dialog and return to the Create Volume Menu dialog press Enter So n p If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and then press Tab 10 Enter the desired volume size in the Capacity field and then press Tab 11 Press Enter to initiate volume creation 12 When prompted press Y to acknowledge the warning message and create the volume 13 Return to step 3 to create additional RAID volumes or use the up or down arrow key to highlight 4 Exit and then press Enter 14 Press Y when prompted to confirm the exit ENWW Configuring SATA RAID devices 195 Configuring SAS RAID devices Supported configurations The following RAID configurations are supported on this workstation NOTE This section does not apply to configuring SAS RAID in the Linux environment For Linux SAS RAID information including supported configurations refer to Installing and Configuring S
58. when at least one test is currently running e Passed green when all tests have run successfully meaning that no hardware error or defect have been detected e Failed red when thee tests have detected at least one error with your system e Canceled orange when the test scenario has been explicitly canceled in which case no pass or fail conclusion can be drawn The available data is e Current Loop Shows the current execution loop out of total number of loops specified in the Test panel e Test Time Shows the total time elapsed since the beginning of the test execution e Test Complete Shows the number of tests successfully completed out of the total number of test to execute e Cancel button Push the Cancel button to immediately terminate all currently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The contents of the History Log may be saved as a HTML file to either floppy or USB flash drive by clicking the Save button Errors tab ENWW The Errors tab displays detailed information about any errors found as well as any recommended actions The Error Log displays the tests for devices
59. 1 Workstation overview ENWW e Place the workstation in an area with adequate ventilation Provide at least 15 24 CM 6 inches of clearance at the front and back of the workstation as shown in the following figure Your workstation might look different than the one shown Figure 1 5 Proper workstation ventilation e Ensure that the ambient air temperature surrounding the workstation falls within the published limit NOTE The ambient upper limit of 35 C is only good up to 1524 M 5000 FT elevation There is a 1 C per 304 8 M 1000 FT derating above 1524 M 5000 FT So at 3 048 M 10 000 FT the upper ambient air temperature limit is 30 C e For cabinet installation ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed published limits e Never restrict the incoming or outgoing airflow of the workstation by blocking any vents or air intakes as shown in the following figure Figure 1 6 Proper workstation placement El Features This section describes several features that improve workstation performance and usability It presents these topics Topics ENERGY STAR Qualification on page 15 Hyper threading on page 17 ENWW Features 13 Topics EUP compliance mode on page 16 Intel Turbo Boost Technology on page 17 Accessibility on page 16 HP Cool Tools on page 17 14 Chapter 1 Workstation overview ENWW ENERGY STAR Qualification
60. AS Hardware RAID on HP Linux Workstations at http Awww hp com support xw8600_ manuals e Up to the workstation specific maximum number of internal SAS hard disk drives e LSI MegaRAID Storage Manager MSM for Windows The following RAID configurations are supported on this workstation e RAID 0 Striped disk array IS Two drive minimum o Improved I O performance No fault tolerance e RAID 1 Mirrored disk array IM o Two drives 100 redundancy Can recover from single drive failure Improved read performance e RAID 1E IME Three drives minimum o Can be an odd number of drives Can always recover from a single drive failure and in some cases can recover from two drive failures 196 Chapter 7 Configuring RAID devices ENWW SAS RAID 0 configuration ENWW Use the following procedure to configure an Integrated Striped IS volume with the BIOS based configuration utility The procedure assumes that the system has the required disk and disk controllers 1 Start the LSI Corporation Configuration Utility During BIOS start up you are prompted to Press Ctrl C to start LSI Corp Configuration Utility 2 Onthe Main menu of the BIOS based configuration utility use the arrow keys to select an adapter 3 Press Enter to go to the Adapter Properties screen 4 On the Adapter Properties screen use the arrow keys to select RAID Properties and press Enter to go to the New Array Type screen 5 Inthe S
61. ATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA 3 C3 ANALOG BLUE 14 5V POWER C4 ANALOG HORZ SYNC 15 GND C5 ANALOG GROUND 209 Display port eV euwuse 7 Fad Pin Signal Pin Signal 1 ML_Lane 0 p 11 GND 2 GND 12 ML_Lane 3 n 3 ML_Lane 0 n 13 GND 4 ML_Lane 1 p 14 GND 5 GND 15 AUX CH p 6 ML_Lane 1 n 16 GND 7 ML_Lane 2 p 17 AUX CH n 8 GND 18 Hot Plug Detect 9 ML_Lane 2 n 19 DP_PWR Return 10 ML_Lane 3 p 20 DP_PWR Main power cable P1 OVULBUOVLEOS gt Pin Signal Pin Signal Pin Signal 1 5V 7 NC 13 V12 S 2 GND 8 PSON 14 V12 B 3 GND 9 PSUID 15 V12 B 4 GND 10 5V 16 PWR_OK disconnected 5 GND 11 GND 17 5VSB 6 GND 12 V12 S 18 12V 210 Appendix A Connector pins ENWW Memory power cable P2 Pin Color Signal BLK GND 2 WHITE 5VSB 3 BLK GND GREEN V12 M 5 GREEN V12 M 6 N C OPEN CPU power cable P3 Pin Signal Color GND BLK 2 GND BLK 3 GND BLK GND BLK 5 V12 CPU0O WHITE GRAY 6 V12 CPU0O WHITE 7 V12 CPU1 BLUE 8 V12 CPU1 BLUE Graphics aux power cables P10 Pin Signal Color 1 V12 DG BLK YEL 2 V12 DG BLK YEL 3 V12 DG BLK YEL 4 GND BLK 5 GND BLK 6 GND BLK USB 2 DASH connecto
62. Adjust the monitor brightness and contrast controls controls are not set properly Cables are not properly Verify that the graphics cable is connected to the graphics connected card and the monitor ENWW Troubleshooting scenarios and solutions 167 Problem Blurry video or requested resolution cannot be set Table 6 5 Display problems continued Cause If the graphics controller was upgraded the correct video drivers might not be loaded Solution Install the video drivers included in the upgrade kit or download and install the latest drivers for your graphics card from http welcome hp com country us en support html Monitor cannot display requested resolution Change the requested resolution The picture is broken up rolls jitters or flashes The monitor connections might 1 be faulty or the monitor might be incorrectly adjusted Be sure the monitor cable is securely connected to the workstation 2 In a multiple CRT monitor system ensure that the monitors electromagnetic fields are not interfering with each other Move them apart if necessary 3 Move fluorescent lights or fans that are too close to the CRT monitor Monitor must be degaussed Degauss the monitor Vibrating or rattling noise coming from inside a CRT monitor when powered on Monitor degaussing coil has been activated None It is normal for the degaussing coil to be activated when the monitor is p
63. For online access to technical support information and tools see http Awww hp com go workstationsupport Support resources include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and proactive notification services The following communication and diagnostic tools are also available e Instant Chat e Instant Support e Diagnose Problem Refer to the workstation Maintenance and Service Guide for more information on how to receive support Technical support Before you call technical support refer to the workstation Maintenance and Service Guide for a listing of information you need to have available before you call For a listing of all worldwide technical support phone numbers see http www hp com support select your region and click Contact HP in the upper left corner Business Support Center BSC For software driver downloads warranty information single topic documents user manuals or service manuals see http www hp com go bizsupport IT Resource Center ITRC See http www itrc hp com for a searchable knowledge base for IT professionals HP Business and IT Services For business and IT information seehttp www hp com hps HP Hardware Support Services Warranty information For hardware service information seehttp www hp com hps hardware To locate base warranty information seehttp www hp co
64. I OW 3 oii esis ong ieee dnd ag ti ed ne eked nce dd ne pedantic 171 Downloading and accessing HP Vision Diagnostics 0 eceeeceeeeeeeeeeeeeeeeeeeeeeeeeeeenaaas 173 Accessing HP Vision Diagnostics on the workstation cceesseeeeeeeeeeeeettteeeeeeeeeenaees 174 Creating and using a bootable USB key cccececeeeeeetecneeeeeeeeeetteeeeeeeeeeeenaaes 174 Creating and using a bootable DVD 000 0 cece e teeter terete eettneeeeeeeetaaeeeeeeee 174 Using the HP Memory Test utility 2 2 eect eee eeeercnneeeeeeeeeenaaeeeeeeeeeeaaees 174 User INTSMACS 235228 sk edess eves E aceeveussbesancmeessau lous E egg sued eateee Ginoeexgexeeadans 175 Survey OD unn EEEE EEEE NETRE 175 Teta Sac re E A i EEA a E 177 AUS AD ai E a EA 179 Piston TAD onina A N E A 179 Pror CAD ccrann i a EEE 179 Help tab sanaram a E A A A RANE 180 Saving and printing information in HP Vision Diagnostics eeeeeeeeeeeeeeeeeereeeereeeee 181 Diagnostic codes and orrors o irocise inaani aane anaE peed Gesavnpecgedsinasdaceseesaanageceesuddesesetssbiaedycttesanaree 181 Diagnostic LED and audible beep codes ee eee eeeeeeeeeeeeeeeeeeeentaeeeeeeeeeentaeeeeeeeneenaaes 181 LED color definitions eer 185 POST eror MESSAGES aceea aE ETE T TEE aivanccestane vid 186 T Configuring RAID deViGeS cicsisiecsiesctetcaviwssticccicatcitecuncetsreeticatieanvvaswsinnstnctsiensvineedeenvuduociestnedeesbmeusdteenmustl 192 Maximum hard drive Configurations
65. If you remove a key use a specially designed key remover to prevent damage to the keys This tool is available from many electronic supply outlets CAUTION Never remove a wide key like the space bar key from the keyboard If these keys are improperly removed or installed the keyboard might not function properly General cleaning safety precautions 217 Clean under a key with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Allow the parts to air dry before reassembly Use tweezers to remove any fibers or dirt in confined areas Cleaning the monitor Follow the safety precautions presented Service considerations on page 64 before cleaning the workstation To clean the monitor wipe the monitor screen with a towelette designed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 aa ee Follow the safety precautions presented Service considerations on page 64 before cleaning the workstation Remove the mouse ball from the housing by removing the retaining plate Clean the mouse ball Pull out any debris from the ball socket and wipe the ball with a clean dry cloth Reasse
66. Keyboard Attached Keyboard not detected Verify that a functioning keyboard is attached to the workstation Processor initialization fails Processor defective Replace the processor The installed CPUs have different voltage requirements This is not supported System halted Mixed type processors detected Replace processors with matched processors Two processors do not have the same frequency operating ranges Mixed type processors detected Replace processors with matched processors Diagnostic codes and errors 191 7 Configuring RAID devices This chapter describes how to configure SAS and SATA RAID devices and includes these topics Topics Maximum hard drive configurations on page 192 Configuring SATA RAID devices on page 193 Configuring SAS RAID devices on page 196 For additional information about configuring RAIDs see http www hp com support RAID_FAQs For information about preparing the workstation for RAID configuration see http www hp com support workstation _manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations NOTE This section applies to internal workstation configurations that do not use add in cards and JBODs X TIP Use the table values to determine workstation specific maximum number of hard drives as discussed the sectio
67. Ms Unbuffered and Registered DIMM cannot be intermixed e 48GB using 8GB Registered DIMMs amp NOTE HP Z Series Workstations support only ECC DIMM Memory Do not intermix Unbuffered DIMM Memory with Registered DIMM Memory The system will not boot and will produce a memory error For maximum performance install the same number of DIMMs per CPU Install them in pairs of the same size if your workstation has two CPUs 2 Chapter 1 Workstation overview ENWW Graphics This workstation supports PCle Gen2 PCle2 bus speeds and can support dual PCle Gen2 graphics cards in PCle2 x16 slots It supports graphics cards up to 150W in the primary graphics slot A second graphics card may be supported in the second PCle2 x16 slot subject to overall system power limitations The workstation has multi head capability supporting up to eight 2D displays or four 3D displays Expansion card slots This workstation implements one Intel 5520 chip to provide a total of six high performance graphics and I O slots One of the PCle x8 4 slots on the workstation has been upgraded to PCle Gen2 Addition features ENWW Redundant array of independent disks RAID configurations for SATA support modes 0 1 5 and 10 eSATA 3 0 Gbps is supported using an optional adapter This workstation provides nine external and three internal USB 2 0 ports The 650W power supply is 85 efficient and enables Energy Star Version 5 0 system configuration
68. NWW Configuring SATA RAID devices 193 Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality ae Ss Se eS oe SS re oe 13 14 15 16 To enter the system BIOS setup press F10 Use the arrow keys to highlight the desired language and then press Enter Use the arrows to highlight Storage gt Storage Options and then press Enter Use the up or down arrow key to highlight SATA Emulation Use the left or right arrow key to select RAID AHCI To accept the new setting press F10 Use the arrows to highlight Advanced gt Power On Options and then press Enter Use the up or down arrow key to highlight POST Messages Use the left or right arrow key to select Enable To accept the new setting press F10 Use the arrow keys to highlight Advanced gt Device Options and then press Enter Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Enter Use the left or right arrow key to select Enable To accept the new setting press F10 Use the arrows to highlight File gt Save Changes and Exit and then press Enter Press F10 when prompted 194 Chapter 7 Configuring RAID devices ENWW Creating RAID volumes To create RAID volumes use the Intel Matrix Storage Manager option ROM Configuration utility 1 To enter the Intel Matrix Storage Manager option ROM Configuration utility press Ctrl when prompted 2 If required see Deleting RAID
69. P6 Ground P13 12V power S7 Ground P7 5V power P14 12V power S2 and S3 differential signal pair P15 12V power S5 and S6 differential signal pair SAS drive S14 s8 Segment Pin Backplane Plug and receptacle cable receptacles Primary signal segment S1 SIGNAL GROUND S2 TP RP S3 TP RP S4 SIGNAL GROUND S5 RP TP S6 RP TP S7 SIGNAL GROUND 207 SAS drive Segment Pin Backplane Plug and receptacle cable receptacles Secondary signal segment S8 SIGNAL GROUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS S14 SIGNAL GROUND Power segment P1 V33 P2 V33 P3 V33 precharge P4 GROUND P5 GROUND P6 GROUND P7 Vs5 precharge P8 Vse P9 v P10 GROUND P11 READY LED 4 P12 GROUND P13 V42 precharge P14 ve P15 V 208 Appendix A Connector pins ENWW ENWW Workstation VGA Pin Signal Pin Signal Pin Signal 1 Red Analog 6 GND 11 Monitor ID 2 Green Analog 7 GND 12 DDC Serial Data 3 Blue Analog 8 GND 13 Horizontal Sync 4 Monitor ID 9 5 VDC 14 Vertical Sync 5 GND 10 GND 15 DDC Serial Clock DVI I cable Pin Signal Pin Signal 1 T M D S DATA 2 16 HOT PLUG DETECT 2 T M D S DATA 2 17 T M D S DATA 0 3 T M D S DATA 2 4 SHIELD 18 T M D S DATA 0 4 T M D S DATA 4 19 T M D S DATA 0 5 SHIELD 5 T M D S DATA 4 2 0 T M D S DATA 5 6 DDC CLOCK 21 T M D S DATA 5 7 DDC D
70. Smart Cover Sensor optional 58 Side access panel solenoid IOCK ccccceceeceeeeeeeeeeeeeeeeesecsnsaeeees 59 Cable lock Optiomall gyiasiicazccsescheasesdinepeaed pnciepeacdsdpuaneacesd aides ed eeed 59 Fault notification and recovery wssccccic ssesccacteessacseeeseeaviccdicenseviscdacesvevandenanevendlagaseevsddbadeasinanes 60 Drive Protection System ccccccecceeeeeeeeecneee sere tees eeeeaaeeeeeeeiaaeeeeetenaeeeeeeeaes 60 ECC fault prediction siiis aaa tthes L tte reideaens 60 Thermal SENSORS nauer ak aaa ae a Aaa a aa 60 Dual state power button 200 0222 ee cee eececeeceecenee cee ee cette ee tcc ea aaeaeeeeeeeeeeeeeeseesecdaesaeeeeeeeeeneeeeeeeieees 61 Changing the power button configuration cceeceeeeeeeeeeeeeenteteeeeeeeeeeeenaaas 61 5 Replacing componens sivescicisisiaasssessaseasenesdaiscazxavepcisiaaanenccdyesanaensecaesuadannsvcesisnnavnnsaaisiaaveeasaasaraneteaioeaaubelaytaaea 62 Warmings and Cautions ii 0 siecsi i iiinn RE E eed tl acta eee atin etna 63 Service considerations ote nr en ee nee eee een ERAEN KENA AEEA ANAKAKE REEERE 64 Cautions warnings and safety precautions ccceececeeeeeeeeeneeeeeeeeeetaeeeeeeetiaeeeeeeeeeaees 64 ESD IMTOrMmatiom icc siavscdiees civecgeceae eebeciesae E E A E a A E ENE 64 Generating Static i Ainade i iladcs died ie aati eee 64 Preventing ESD equipment damage cccccccceeeeeeeteeeeeeeetteeeeeeeeiaeeeeeeeeaas 65 Personal gr
71. TA SAS diskette drives optical disk drives network drives and LS 120 drives Configure the boot priority of SATA and SAS hard drive controllers Enable or disable Network Server Mode which enables the workstation to start the operating system when the power on password is enabled with or without a keyboard or mouse attached When attached to the workstation the keyboard and mouse remain locked until the power on password is entered Enable or disable POST Messages to change the display status of POST messages POST Messages suppresses most POST messages such as memory count product name and other nonerror text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to POST Messages Enabled during POST press any key except F1 through F 12 Specify an Ownership Tag which appears when the workstation is powered on or restarted The Computer Setup F10 Utility 31 e Specify the Asset Tag or property identification number assigned by the company to this workstation e Enable power on password prompts during system restarts warm starts and power on e Hide or show the integrated I O functionality including serial USB or parallel ports audio or embedded NIC Hidden devices are inaccessible which increases system security e Enable or disable removable media boot ability e Enable or disable removable media write ability if supported by hardware e Replicate the worksta
72. able this option for Windows and disable it for Linux This option is not available on all workstations or configurations e Enhanced Memory Performance Enable or Disable Runs DIMMs at a higher frequency on certain configurations and platforms Device Options Enables you to set the following device options e Num Lock State at Power On On or Off e 5 Wake on LAN Enable or Disable e Multiprocessor Activates a single core e Unique Sleep State Blink Rates Enable or Disable e Internal speaker e Monitor Tracking Enable or Disable e NIC PXE Option ROM Download Enable or Disable e SAS Option ROM Download Enable or Disable Not available on some workstations e SATA RAID Option ROM Download Enable or Disable HP Z800 Workstation PCI slots Slot 1 PCle2x8 Slot 1 option ROM download Enable or Disable 4 Slot 2 PCle2 Slot 2 option ROM download Enable or Disable x16 Slot 3 PCle x8 Slot 3 option ROM download Enable or Disable 4 Slot 4 PCle2 Slot 4 option ROM download Enable or Disable x16 8 Slot 5 PCle2 Slot 5 option ROM download Enable or Disable x16 Slot 6 PCI Slot 6 option ROM download Enable or Disable and latency timer and speed 32 33 Slot 7 PCle2 Slot 7 option ROM download Enable or Disable and latency timer and speed x16 8 HP Z600 PCI slots 40 Chapter4 System management ENWW Table 4 1 Computer Setup F10 Utility menu description
73. ables Battery This section describes how to remove and install the battery The battery that comes with the workstation provides power to the real time clock and has a minimum lifetime of about three years A WARNING This workstation includes a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 60 C 140 F A CAUTION Before removing the battery back up the CMOS settings in case they are lost when the battery is removed To back up the CMOS settings select the Save to Diskette option in the Computer Setup F10 Utility NOTE Do not dispose of batteries battery packs and accumulators with general household waste 148 Chapter 5 Replacing components ENWW Removing the battery 1 Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 3 On the system board press the release tab of the battery holder See Component locations on page 70 or the Side access panel service label to locate the battery 4 Rotate the battery enough to get beyond the latch and then lift it straight up as shown in the following figure Installing the battery 1 Confirm the polarity positive or negative of the battery to position it correctly in t
74. access panel key lock 3 Pull up on the handle and rotate the cover off the chassis as shown in the following figure Figure 5 3 Removing the side access panel Installing the side access panel 1 Align the bottom groove of the side panel with the bottom edge of the chassis 2 Rotate the side panel toward the chassis and press firmly until the latch engages ENWW Removing and installing components 75 Side access panel solenoid lock The side access panel solenoid lock provides a method to lock the side access panel by means of a local or remote signal controlled solenoid This section describes how to remove and install the side access panel solenoid lock Removing the side access panel solenoid lock 1 Power down the workstation and remove the side access panel see Removing the side access panel on page 75 2 Lift the rear edge of the top panel slide it back to the rear of the system and then remove 4 TIP There is an indent in the ribbing where you can use a finger to lift the rear edge Figure 5 4 Removing the top panel 76 Chapter5 Replacing components ENWW 3 Remove the two screws that fasten the solenoid lock to the chassis as shown in the following figure Figure 5 5 Removing the side access panel solenoid lock 4 Disconnect the side access panel solenoid lock cable from the system board and remove the assembly from the chassis Installing the side access panel solenoid lock Rever
75. accumulated static electricity through the drive power cable to the workstation chassis e When inserting a drive do not use excessive force e Avoid exposing a hard drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell battery The battery included with the workstation provides power to the real time clock and has a lifetime of about three years For instructions on battery removal and replacement see Battery on page 148 A WARNING This workstation contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short the external contacts dispose of in water or fire or expose the battery to temperatures higher than 60 Centigrade 140 Fahrenheit amp NOTE Do not dispose of batteries battery packs and accumulators with general household waste Customer self repair Under the Customer Self Repair program you can order a replacement part and install the part without onsite HP technical assistance See http Mwww hp com go selfrepair for information on the program as customer self repair may be required for some components 68 Chapter5 Replacing components ENWW Removing and installing components amp NOTE This workstation supports many optional devices If you do not find installation instructions for your device in the following procedures see http hp com support works
76. age 68 Removing and installing components on page 69 Product recycling on page 150 62 Chapter5 Replacing components ENWW Warnings and cautions A WARNING AN Any surface or area of the equipment marked with this symbol indicates the presence Jh ENWW of a hot surface or hot component If this surface is contacted the potential for injury exists To reduce the risk of injury from a hot component enable the surface to cool before touching WARNING AN Any surface or area of the equipment marked with this symbol indicates the presence of an electrical shock hazard To reduce the risk of injury from electrical shock do not open any enclosed area marked with this symbol WARNING To reduce the risk of electric shock or damage to your equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord in a grounded earthed outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the electrical outlet WARNING To reduce the risk of serious injury read the Safety amp Comfort Guide It describes proper workstation setup posture health and work habits for computer users and provides important electrical and mechanical safety information This guide is located at http www hp com ergo J WARNING lfa productis shipped in packaging marked with this symbol ip the
77. al disk drive as shown in the following figure X TIP Place excess cabling in the slot load optical bay Figure 5 32 Connecting the power and data cables to the drive 100 Chapter 5 Replacing components ENWW 4 Insert the slot load assembly into the chassis optical cage until it reaches the release latch Pull the latch and slide the slot load assembly into the chassis past the latch Release the latch and then slide the assembly further into the chassis until it snaps into place as shown in the following figure NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 33 Installing the slot load assembly 5 Connect the chassis power cable to the optical disk drive power cable as shown in the following figure Figure 5 34 Connecting chassis power cable to optical disk drive power cable ENWW Removing and installing components 101 6 Connect the optical disk drive data cable to the system board connector as shown in the following figure 4 TIP Route the data cable along the system board Figure 5 35 Connecting the data cable to the system board NOTE See Installing a hard disk drive in the slot load optical bay on page 109 if you are installing a hard disk drive in the slot load optical bay 7 _Reassemble the workstation and then replace the side access cover Hard disk drive This workstation accommodates both SAS and SATA hard drives
78. al disk drive in the optical Day ccc eeeeeeeeeeeeeeteteeeeeeeeeeeees 95 Slot load optical disk drive Optional 00 0 0 ceeceeeeeeecteeeeeeeeenieeeeeeeeaaeeeeeeeeeneeeeeeeeeeaaes 97 Removing the slot load optical disk drive oo eeeeeeeeeeeeeeeeeeeeeeeseeneeeeeeteeeeaeees 97 Installing a slot load optical disk drive occ eeeeeeeeeeeeeeeeentaeeeeeeeeeeenaaees 100 Harddisk ANVE aaaea a ARARE czage chest sacaa dace toecha Sevan A RAAE AAR 102 Removing a hard disk drive from the hard drive bay n se 103 Installing a hard disk drive in the hard drive bay eceeessseeeeeeeeeeeeeeenttaees 104 Hard disk drive cable Configuration eeeeeecceeeeeeeeeeeeeeeeeeneaes 104 Installing a hard disk drive 0 2 eeeeeeeeeeetceeeeeeeeeeeeeetneeeeeeeeeeeenaaees 104 Removing a hard disk drive from the slot load optical bay eee 107 Installing a hard disk drive in the slot load optical bay cece 109 Removing a hard disk drive from the optical drive bay eeeeeeeeeeee 113 Installing a hard disk drive in the optical drive Day 0 0 0 ee eeeeeeeeeeeeeeeenttaees 115 Installing dual SFF hard drives in the optical drive bay eessen 117 Installing the Nard CriVeS eee eeceeeeeee eee eetieeeeeeeeenteeeeeeeeeaaes 117 Configuring the Cabling oc eeeeeeeeeeeeeeeeeeeeeeeeeteeeeeaaeeeeeeseeeaaeeeees 119 System PANS coneurrente ane ek bade ck ba nage aaa TENEAT aA EEA ee ee 120 Front system fan ced ch
79. al from analog to digital If the headphones have a mono jack use the multimedia device properties to switch the system to analog out NOTE If you set digital as the Output Mode the internal speaker and external analog speakers no longer output audio until you switch back to an auto sense or analog mode If you set analog as the Output Mode external digital speakers do not function until you change the output mode back to an auto sense or digital mode Sound occurs intermittently Processor resources are being Shut down all open processor intensive applications used by other open applications Workstation appears to be locked The hard disk might be full Ts up while recording audio 2 Before recording be sure there is enough free space on the hard disk Try recording the audio file in a compressed format ENWW Troubleshooting scenarios and solutions 169 Solving printer problems Table 6 7 Printer problems Problem Cause Solution Printer does not print Printer is not turned on and Turn the printer on and be sure it is online online The correct printer driver for 1 Install the correct printer driver for the application the application is not installed Try printing using the MS DOS command DIR C gt printer port Replace printer port with the address of the printer used If the printer works reload the printer driver If you are on a network you Make the proper network co
80. amp NOTE If the system does not boot to the CD in the optical drive or to the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or you may press F9 to select the appropriate boot device 12 Atthe boot menu select either the HP Vision Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only NOTE The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand alone application outside of HP Vision Diagnostics If the workstation is booted from a CD a separate boot CD will be required to use the memory diagnostic Hence HP recommends that a USB key be used to boot the diagnostic utilities It is faster than using a CD and it accommodates both Memory and Vision diagnostics 13 If running HP Vision Diagnostics select the appropriate language and click Continue 14 Inthe End User License Agreement page select Agree if you agree with the terms The HP Vision Diagnostics utility launches with the Survey tab displayed ENWW Self troubleshooting with HP VisionDiagnostics 173 Accessing HP Vision Diagnostics on the workstation The following procedures describe how to access the HP Vision Diagnostics utilities that are included in the workstation software Creating and using a bootable USB key This section describes how to use a USB key to access the HP Vision D
81. an aana aare e daana a a anaia aerae eaa eatea da ada aiaiai iniaa da miei 13 ENERGY STAR Qualification sasise RE A EA 15 SATA Power Management sosanna naianei AANA NAE AEEA 16 EUP compliance mode 2ccecceeececeeceecceeeeeeeeeeeeeeee cette eee aaaaaaaaaeaeeceeeeseeeeeeeeeeeeeeeeeeeeees 16 Enabling EUP compliance mode 0 0 0 0 ceceeeeceeeeeeeeeeeeeeeeceeeeeeeeeaeeeeeeeeneeeeeeenaes 16 Disabling EUP compliance mode ccc eeeneeeeeeeenneeeeeeeeeaeeeeeeeeneeeeeeeeeaas 16 ACCOSSIDINY oair os efesee sie caterers ie etela is Sebel tacd sfengeussdatie N 16 Ayper threading ecreis av ahbiee av addnete TTT cvsauenants watudebeenevlaadbiees 17 Intel Turbo Boost Technology cccccccecceeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeceeaeeeeeeseeetaeeeeteeenaneees 17 FIP COON TOONS os cccccedessseridsnnnnaetanaccrvansuaranannscads dnenaesdagacawasddausnaigedsderhanduededaunantdacdeseaeiavedseuaette 17 2 Sottng LIP ThE operating SYSUOMN wise cicieseccscivesdsccscivencdencscivensdcorecusesedscezs bvknudscee Ersan aasan seir onde snaki aatas 18 Setting up the Microsoft operating system esssseeseersresessssrnnneeeennnnnnarananaaattennnnaatannnnaaaetennadannananaaaaeen 19 Installing or upgrading device drivers esssseeeeesrrrannsssnnnesseeennnaaansannnaaaeenennanaanannnaaaeeenanaa 19 Transferring files and settings to your Windows workstation esseeeeeeeeeeeeeeseeeresseeeen 19 ENWW Setting up Red Hat Enterprise Linux
82. anagement applications to deliver proactive notification of tampering with a workstation s internal components ProtectTools the Side access panel sensor Smart Cover Sensor and the Side access panel solenoid lock Hood Lock are available as options on select systems Use the following utilities to manage security settings on the HP workstation e Locally using the Computer Setup F10 Utility e Remotely using the HP CMS or System SSM which enables the secure consistent deployment and control of security settings from a simple command line utility For more information about the Computer Setup F10 Utility see The Computer Setup F10 Utility menu on page 34 The following table and sections refer to the management of workstation security through the Computer Setup F10 Utility 50 Chapter4 System management ENWW Table 4 2 Security features overview Feature Purpose How it is established Removable Media Boot Control Prevents booting from removable media From the Computer Setup F10 drives Utility menu Serial Parallel USB or Infrared Prevents transfer of data through the From the Computer Setup F10 Interface Control integrated serial parallel USB or infrared Utility menu interface Power On Password Prevents use of the workstation until the From the Computer Setup F10 password is entered applies to initial system Utility menu startup and restarts Setup Password Prevents reconfiguration of the works
83. and engages the carrier 5 Ef NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 48 Installing the slot load carrier in the chassis aly H _ TEE o Connect the chassis power cable to the hard disk drive power connector as shown in the following figure 6 4 TIP Place excess cabling in the slot load bay Figure 5 49 Connecting chassis power cable to hard disk drive connector 110 Chapter 5 Replacing components ENWW 7 Connect the data cable to the hard disk drive If the hard disk drive is SAS attach a SATA SAS adapter to the drive before connecting the data cable X TIP Route the data cable along the system board Figure 5 50 Connecting the hard disk drive data cable to the drive 8 Connect the hard disk drive data cable to the system board connector as shown in the following figure X TIP Route the data cable along the system board Figure 5 51 Connecting the hard disk drive data cable to the system board ENWW Removing and installing components 111 9 Connect the chassis power cable to the slot load optical drive power cable Figure 5 52 Connecting chassis and slot load optical drive power cables a em at rt may 10 Reconnect the optical disk drive data cable to the system board Ef NOTE The optical disk drive power data cable is still connected to the optical disk drive Figure 5 53
84. and exit to the adapter properties screen 200 Chapter 7 Configuring RAID devices ENWW Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS and includes these topics Topics Preparing to configure passwords on page 201 Resetting the password jumper on page 202 Clearing and Resetting the CMOS on page 202 Preparing to configure passwords ENWW The Computer Setup F10 Utility enables you to create setup and power on passwords There are three possibilities for setting passwords e Define a setup password only e Define a power on password only e Define both When defining a setup password only you cannot enter the setup utility without the password No password is needed to start from power on When defining a power on password only the power on password is needed to enter F10 Setup or to start from power on When defining both the setup password is needed to enter F10 setup and can be used to start from power on The power on password cannot be used to enter the F10 Setup Utility but it can be used to start from power on One of the passwords will be required to start from power on After you create both passwords you can use the setup password in place of the power on password as an override to log into the workstation a useful feature for a network administrator NOTE You can only clear the passwords with the passw
85. arate boot CD will be required to use the memory diagnostic Hence HP recommends that a USB key be used to boot the diagnostic utilities It is faster than using a CD and it accommodates both Memory and Vision diagnostics 1 In the C VisionDiagnostics directory double click on the MemoryDiagISO exe file A setup menu appears 2 Follow the setup prompts to create a bootable ISO image of the memory diagnostic utility on a DVD 3 Turn off the workstation and restart it with the DVD installed in the optical drive The workstation will boot to the DVD and initiate the memory diagnostic utility 4 Follow the diagnostic prompts to troubleshoot workstation memory 174 Chapter6 Diagnostics and troubleshooting ENWW User interface The HP Vision Diagnostics application provides six major functions accessible through Tabs These functions are e Survey Your current system hardware information e Test List all diagnostics available for your system Tests are started there e Status This screen shows progress and status of currently running diagnostics e History All past diagnostics runs and status are listed there e Errors All past diagnostics failures are listed there e Help User help about HP Vision Diagnostics There are also some common operations that are part of the utility They include e Exit Diagnostics button This button will close HP Vision Diagnostic application and reboot your system Any
86. at file containing repset exe and cpqsetup txt Power off the workstation you are configuring insert the configuration diskette or USB device and then power on the workstation The configuration utility runs automatically When the configuration is complete restart the workstation Workstation management 45 Updating and managing software HP provides several tools for managing and updating software on desktops and workstations HP Client Manager Software System Software Manager Altiris Client Management Solutions Proactive Change Notification Subscriber s Choice HP Client Manager Software The HP Client Manager Software offers these services Detailed views of hardware inventory for asset management PC health check monitoring and diagnostics Proactive notification of changes in the hardware environment Web accessible reporting of business critical details such as thermal warnings and memory alerts Remote updating of system software such as device drivers and ROM BIOS Remote changing of boot order Configuration of system BIOS settings The HP Client Management Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling workstations in a networked environment For more information about the HP Client Manager see http Awww hp com go ssm Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightl
87. ation seems to be Program in use has stopped 1 If possible use the Windows Task Manager to isolate frozen responding to commands and terminate the offending process 2 Attempt the normal Windows shutdown procedure 3 Restart the workstation using the power button Workstation date and time Real time clock RTC battery 1 Reset the date and time in the Control Panel display is incorrect might need replacement 2 Replace the RTC battery Workstation appears to pause periodically Cursor does not move using the arrow keys on the keypad Network driver is loaded and no network connection is established The Num Lock key might be on Establish a network connection or use the Computer Setup F10 Utility or the Microsoft Windows Device Manager to disable the network controller Press Num Lock The Num Lock key can be disabled or enabled in the Computer Setup F10 Utility Poor performance is experienced Processor is hot i 2 3 Verify that airflow to the workstation is not blocked Verify that chassis fans are connected and working properly Some fans operate only when needed Verify that the processor heatsink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Troubleshooting scenarios and solutions 161 Table 6 1 Minor problems continued Problem Cause Possible Solution Workstation powered off Processor thermal protec
88. be woken from sleep mode through user interaction with any of the computer input devices mouse keyboard and so on when configured with Wake On LAN WOL enabled the workstation can also be woken by a network signal See the EPA ENERGY STAR Power Management Web site for more information about the energy and financial savings potential of the Power Management Feature http www energystar gov powermanagement See the EPA ENERGY STAR Web site for more information about the ENERGY STAR program and its environmental benefits http www energystar gov CAUTION Using the Energy Save Monitor feature with monitors that are not ENERGY STAR qualified can cause video distortion when an Energy Save timeout occurs NOTE ENERGY STAR is not supported on Linux workstations If it is necessary to restore the operating system you must also reset the ENERGY STAR settings if applicable after the restore To verify the factory default power settings for your workstation select Start gt Control Panel and then double click Power Options Features 15 SATA Power Management The SATA power management feature allows a SATA host or a device to request that the SATA power bus be put into a reduced power state after a period of inactivity The responding host or device can accept or decline the request The SATA power management feature is enabled in the F10 Computer Setup F10 Utility for use with devices that have this capability Wh
89. being removed The key is fastened to the workstation rear panel when shipped from the factory Side access panel sensor Smart Cover Sensor optional The optional Side access panel sensor is a combination of hardware and software technology that can alert you when the workstation side access panel has been removed if the sensor has been configured in the Computer Setup F10 Utility The three levels of Side access panel sensor protection are shown in the following table Table 4 4 Side access panel sensor protection levels Level Setting Description Level 0 Disabled Side access panel sensor is disabled default Level 1 Notify User When the workstation restarts a message appears indicating that the workstation side access panel has been removed Level 2 Setup Password When the workstation is restarted a message appears indicating that the workstation side access panel has been removed You must enter the setup password to continue Side access panel sensor settings can be changed using the Computer Setup F10 Utility 58 Chapter4 System management ENWW Setting the Side access panel sensor protection level To set the Side access panel sensor protection level 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold the F10 key until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary amp NOTE If you do not press
90. board out of the chassis being careful not to damage the cables and rear panel connectors amp NOTE If desired remove system board components such as the CPU heatsinks and the CPUs Installing the system board X TIP For convenience you may install the CPUs and the CPU heatsinks before installing the system board in the chassis 1 Ensure that all cables are clear of the bottom of the chassis see Removing the system board on page 145 2 Tilt the system board and lower it into the chassis ensuring that all standoffs engage the chassis keyholes Ensure that the system board connectors engage correctly with the rear I O panel ENWW Removing and installing components 147 3 Guide the edge of the system board under the rear panel connector stack as shown in the following figure Figure 5 87 4 With the system board flat push back on the board while maintaining downward pressure on the board so all standoffs remain engaged A CAUTION Do not pinch any power or data cables 5 Lift the system board corners to make sure the board is engaged properly 6 Engage both system board latches to lock the board in place 7 Reinstall all removed components in the reverse order of the section above and reconnect all cables that have been disconnected To identify power cables see Power connections on page 81 See the removing and installing sections of this chapter for details on reinstalling component c
91. ccccccceeeeeeeeeeeeeeneeeeeeeeeeaaeeeeeeeeeaaaeeeeeeeeaaeeeeeeeeeiaeeeeeseaaas 192 Configuring SATA RAID deVICES seiners tr re ti inn EREATARA AN 193 Attaching SATA HDDS ccccceeeeeceeeeceeeeeeeeeeeseaeeeceaaeeeeceeeeeeeeaaeeesaaeeeeceeeeesiaaeesssieeeteeaes 193 Configuring system BIOS cccccccecisasscccectectasccececeeesssccdeceneusstesacecenedsstauucececvensuaadeaeeeeeuuaceeee 194 Creating RAID VOIUIMOS fissitccerevsastcteaerevaanccedereeuaeddlecerebuadccedecinvuandnddeinesnnudedievina tree yan 195 Configuring SAS RAID C6VICGS ssiisicscdciei canis iegeaniieeee dentivaechbee iabvaestddctanstadecesdcbetvasnedcchdasdaadteldansaae 196 Supported Configurations esiseina ai ee a A a E Eaa 196 SAS RAID 0 configuration 0 cee eect eerie ee eee tite tree tutuan At ttn AnAnAAt Ennn Enant EnEn E nanan ennan 197 SAS RAD T CONTQUEATION seen aieans saadecseenseylen ean eaeaeees 198 SAS RAID 1E CONTQUIATION sinens oonaiisi ren iain AN EANAN NOAA ER 199 Deleting RAID volumes sseeessssesererireserrsrressteinnneesnnnnassttinanaadnnnanadatttanneaddannaaaetananaaanan naa 199 8 Configuring password security and resetting CMOS ssssusssssnsnsenunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn 201 Preparing to configure passwordS eeessssessirsssttttttsstttt t ene ttut An AEAEE AAAA EEEAAANEEEEEEA AAEE EEES AAEE EEE En anena 201 Resetting the password jUMper ccc centre nee eee eter eerie eee eeenaaeeeeeeeeeiaeeee
92. ccceeeeedeeceeeeeeeseenneceeetesenteneeneeetencsecteeseantaceeeesanseeeeeeessennieetestecnees 42 Initial workstation configuration and deployment cccceeeeeeeeeeeeeeeeeeeeeeeeeenteeeeteeeneaeees 43 Installing a remote SYStOM ssie avaniedieesanaelelidesanaedalidecanaeitenttianaeialiecsbaadteneasaadtaldaeaad 43 Replicating the setup cccccccecceceeeeeceeceeaeeeaeeaeceeeeeeeeeeeeeeeaesacecsaeaaaacaeceeeeeeeeeeeeeeeeeeeeeeess 44 Copying a setup configuration to a single workstation cccccceeeeeeteetteeees 44 Copying a setup configuration to multiple workstations ceeeeeeeeeees 45 Updating and managing software ee ecc cece ee eete eee e ee entte eee eeeeaaeeeeeeeeaaeeeeeeetnaeeeeeseeeaees 46 HP Client Manager Sowar ciccatccvivccctecstetanudeadiensvevltededsdenvaeduetetzavbeauliaanebewewctievevevdectacees 46 Altiris Client Management Solutions cccceceeeeeeeeeeennneeeeeeeeenaeeeeeeeeeneeeeeeeeeiaeeeeseeniaaes 46 vi ENWW System Software Manager 0 eee eee cece eee ee Anani erence nets eee e ARATA AAAA 47 Proactive Change Notification 00 0 0 ccc cess eeeeeenee tees eeeenaeeeeeeeeeeaaeeeeeeeeeeiaeeeeeeeneenaees 47 subseriber s Choice secscccniini in EE EET E AEAEE E 47 ROM Flash asiitaniaiseninuennneei adido iiia e iiaia aaa aaa aaia 48 Remote ROM FlaS isiieiaiiiniianaa ii aana aaa a aai a a aaa aii 48 APQOFIaS hiina ia AA decide 48 OAE E E AE A A 48 FallSafe
93. component Always unplug the workstation before cleaning the keyboard mouse or air vents Always disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the workstation case Follow the safety precautions presented Service considerations on page 64 before cleaning the workstation To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dish washing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is required because the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the workstation with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard A CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys ENWW Follow the safety precautions presented Service considerations on page 64 before cleaning the workstation Visible debris underneath or between the keys can be removed by vacuuming or shaking Canned pressurized air can be used to clean debris from under the keys Use caution because too much air pressure can dislodge lubricants applied under the wide keys
94. correct connections e Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start the workstation e Reconfigure the workstation after installing a non plug and play expansion board or other option Refer to the Hardware installation problems section of this document for instructions e Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver e f you are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable e f you recently added new hardware remove the hardware and verify if the workstation functions properly e Ifyou recently installed new software uninstall the software and verify if the workstation functions properly e Ifthe screen is blank plug the monitor into a different video port on the workstation if one is available Alternatively replace the monitor with a monitor that you know is working properly e Upgrade the BIOS Anew release of the BIOS might have been released that supports new f
95. create the setup password on several workstations simultaneously Remote ROM Flash Remote ROM Flash allows system administrators to safely upgrade the ROM on remote HP workstations from a centralized network management console resulting in a consistent deployment of and greater control over HP PC ROM images over the network To use Remote ROM Flash the workstation must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash and HPQFlash see the HP Client Manager Software or System Software Manager sections at http www hp com go ssm HPQFlash The HPQFlash utility is used to locally update or restore the system ROM on PCs using a Windows operating system For more information about HPQFlash see http Awww hp com go ssm and enter the name of the workstation F10 Flash Workstation BIOS can be updated using a USB key Insert the USB key containing the BIOS update into the workstation Boot the workstation to the F10 menu and then select Flash ROM 48 Chapter4 System management ENWW FailSafe Boot Block ROM The FailSafe Boot Block ROM enables system recovery in the unlikely event of a ROM flash failure For example if a power failure occurs during a ROM upgrade the Boot Block uses a flash protected section of the ROM to verify a valid system ROM flash when power is restored to the workstation If the system ROM is valid the workstation starts normally If the system ROM fails the validat
96. ction provides information about providing system security through asset tracking password security hard disk drive locking and chassis locks This section includes these topics Topics Asset tracking on page 50 SATA hard disk drive security on page 51 Password security on page 54 Chassis security on page 58 Asset tracking Asset tracking features incorporated into the workstation provide asset tracking data that can be managed using HP Systems Insight Manager HP SIM HP CMS or other systems management applications Seamless automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools HP also offers several solutions for controlling access to valuable components and information e HP ProtectTools Embedded Security prevents unauthorized access to data checks system integrity and authenticates third party users attempting system access Security features such as ProtectTools and the Side access panel sensor Smart Cover Sensor help prevent unauthorized access to the data and to the internal components of the workstation e By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets e Memory Change and Side access panel sensor Smart Cover Sensor alerts can be forwarded to system m
97. ctive 2 Replace the external device 611 Primary Floppy Port The flexible disk drive is configured at Select a new address for the flexible disk drive Address Assignment Conflict a previously assigned address 912 Computer Cover Has N A No action required Been Removed Since Last System Start Up 914 Hood Lock Coil is not Mechanism is missing or is not 1 Reconnect or replace the missing mechanism Connected connected 2 Reseat or replace the missing mechanism cable 916 Power Button Not Power button cable is disconnected Reconnect the cable and restart Connected from the system board 917 Front Audio Not Front audio mechanism is missing oris 1 Reconnect or replace the front audio cable Connected not connected 2 Reconnect or replace the front audio mechanism 918 Front USB Not Front USB is missing or is not 1 Reconnect the Front USB connector to the system Connected connected board 2 Reconnect or replace the front USB mechanism 920 Fatal error on QPI link X Fatal error detected on QPI link x Possible system board problem contact HP Support where x is 0 or 1 This type of error is identified on the line following 921 Fatal error on QPI Fatal error detected in QPI link x Potential system board problem contact HP Support Protocol link X protocol where x is 0 or 1 This type of error is identified on the line following 922 Fatal error on PCle slot Fatal error occurred
98. curity gt Restore Master Boot Record System files missing or not properly installed 1 Insert a bootable system diskette and restart 2 Verify that the hard drive is partitioned and formatted 3 Install the system files for the appropriate operating system if necessary Hard drive boot disabled in Computer Setup Workstation will not start Hard drive is damaged 166 Chapter6 Diagnostics and troubleshooting Run the Computer Setup F10 Utility and enable the hard drive entry in the Storage gt Boot Order list Replace the hard drive ENWW Solving display problems Table 6 5 Display problems Problem Cause Solution Blank screen no video The cable connections are not Verify the cable connections from the monitor to the correct workstation and to a working electrical outlet The monitor is off Turn the monitor on LED is on You might need to refer to the monitor manual for an explanation of LED signals Screen blanking utility installed Press a key or the mouse button and if set enter your or energy saver features password enabled System ROM is bad systemis Reflash the ROM using a SoftPaq running in FailSafe Boot Block mode indicated by 8 beeps Fixed sync monitor does not Verify that the monitor can accept the same horizontal scan sync at the resolution rate as the resolution specified specified Computer is in Hibernate Press the power button to resume from Hibernat
99. different Keep this number available when contacting customer service for assistance A product number is generally located next to the serial number The COA is used for Windows preinstalled systems only and is generally located on the top panel or side of the workstation near the serial number label On some workstations it is located on the bottom of the workstation Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pack see http Awww hp com go lookuptool To extend a standard product warranty visit http www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty ENWW Locating warranty information 153 Diagnosis guidelines If you encounter a problem with the workstation monitor or software the following sections provide a list of general suggestions that help you isolate and focus on the problem before taking further action Diagnosis at startup Verify that the workstation and monitor are plugged into a working electrical outlet Remove all diskettes CDs or USB drive keys from your system before turning it on Verify that the workstation is turned on and the green power light is on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http www hp c
100. drive and can be burned to media for safekeeping A CAUTION These methods restore the operating system but not data Data must be backed up regularly to avoid loss 24 Chapter3 Restoring the operating system ENWW Ordering backup software If you cannot create system recovery CDs or DVDs you can order a recovery disk set from the HP support center To obtain the support center telephone number for your region seehttp www hp com support contactHP Restoring Windows Vista This section describes how to restore Windows Vista Ordering the RestorePlus media If you ordered restore media with your workstation the media is included with your workstation components If you did not order restore media call HP Support and request a RestorePlus media kit For worldwide technical support phone numbers see http www hp com support Restoring the operating system Jh amp NOTE Windows Vista provides a backup and restore application as well To learn more about this application see the Microsoft Web site A CAUTION Before you restore the operating system back up your data ENWW When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions To restore Windows Vista 1 Boot from the RestorePlus DVD to start the RestorePlus process You must start from the RestorePlus DVD to install device drivers and settings 2 Follow the pr
101. e F10 setup screen with read only permission See the Setup Browse Mode option under the Power On options ENWW Workstation management 55 Entering a setup password If a setup password has been established on the workstation you will be prompted to enter it each time you run the Computer Setup F10 Utility To enter a setup password 1 2 3 Restart the workstation As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it When the key icon appears on the monitor enter the setup password and press Enter Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must restart the workstation before you can continue Changing a power on or setup password To change a power on or setup password 1 2 3 5 Restart the workstation To change the power on password go to step 4 To change the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the
102. e illustration below shows the DIMM installation order for a dual processor workstation Figure 5 72 Dual processor DIMM installation order Installing the DIMM NOTE For best performance add DIMMs of the same size in pairs across CPUs 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Remove the memory fan assembly see Removing the memory fan on page 122 128 Chapter 5 Replacing components ENWW 4 Remove the rear system fan assembly see Removing the rear system fan assembly on page 122 5 Push gently outward on the DIMM socket levers as shown in the following figure Figure 5 73 Opening DIMM socket levers 6 Align the DIMM connector key with the DIMM socket key and then seat the DIMM firmly in the socket as shown in the following figure A CAUTION DIMMs and their sockets are keyed for proper installation To prevent socket or DIMM damage align these guides properly when installing DIMMs Figure 5 74 Seating the DIMM 7 Secure the socket levers 8 Reinstall the memory fan assembly see Installing the memory fan on page 124 ENWW Removing and installing components 129 amp NOTE If you receive a DIMM related error message after you re start the workstation refer to BIOS errors and warnings on page 126 for error message information 130 Chapter 5 Replacing
103. e mode mode Workstation monitor settings 1 When you see Press F8 in the bottom right corner of are not compatible with the the screen restart the workstation and press F8 monitor during startup 2 Using the keyboard arrow keys select Enable VGA Mode and then press Enter 3 For Windows double click the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during The display settings in the 1 For Windows restart your workstation in VGA mode the POST but goes blank when the operating system are operating system starts incompatible with your 2 After the operating system starts change the display graphics card and monitor settings to match those supported by your graphics card and monitor 3 Refer to your operating system and graphics card documentation for information about changing display settings Power LED flashes red 6 times Prevideo graphics error For systems with a graphics card once every second followed by a 2 second pause and then the 1 Reseat the graphics card workstation beeps 6 times 2 Replace the graphics card 3 Replace the system board Monitor does not function when Monitor without Energy Saver Disable the monitor Energy Saver feature used with Energy Saver features capabilities is being used with Energy Saver features enabled Dim characters The brightness and contrast
104. e of the same type as the first CPU 1 Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 Remove the memory fan assembly see Removing the memory fan on page 122 Remove the CPU heatsink see Removing the CPU heatsink on page 140 Remove the CPU see Removing a CPU on page 143 2 2 gt amp Using extreme care fully raise the CPU socket lever and cover A CAUTION The CPU socket contacts are delicate To avoid bending the contacts use extreme care when installing the CPU in the socket 7 Ifyou are adding a second CPU to a single processor system remove the plastic cover from the second CPU socket 8 Align the notches in the CPU base with the tabs on the socket as shown in the following figure Seat the CPU into the socket Ensure that the underside of the CPU is level with the top of the CPU socket 9 Close the CPU cover plate by lightly pressing down on the CPU cover plate while closing the socket lever 10 Replace the CPU heatsink see Installing the CPU heatsink on page 141 for installation details 11 Reinstall all removed components and reconnect all cables that have been disconnected 144 Chapter 5 Replacing components ENWW System board This section describes replacing the system board Removing the system board ENWW 1 2 3 W Disconnect power from the work
105. e proper operation 2 Replace the processor 516 Chipset fan not detected 517 Low power CPU heatsink s detected for high power CPUs Chipset fan missing disconnected or defective Inadequate heatsink is installed 188 Chapter 6 Diagnostics and troubleshooting 1 Ensure that the fan is installed and connected properly 2 Replace the fan Replace the low power heatsink with a high power heatsink ENWW Table 6 10 POST error messages continued Screen message Probable cause Recommended action 518 Power supply wattage Workstation configuration requires e Reduce the workstation power consumption insufficient for hardware more power than the power supply can configuration provide e Replace the power supply with a high output power supply 601 Diskette Controller Error Diskette controller circuitry or diskette 1 Run the Computer Setup F10 utility drive circuitry incorrect 2 Verify cabling and replace defective cables if necessary 3 Clear CMOS 4 Replace the diskette drive 5 Replace the system board 605 Diskette Drive Type Mismatch in drive type 1 Run the Computer Setup F10 Utility Error 2 Disconnect any other diskette controller devices tape drives 3 Clear the CMOS 610 External Storage Device External storage device is not 1 Verify that the external device is present and Failure detected is improperly connected or connected properly is defe
106. e removal steps Place the fan in the card guide and snap it into place Place the fronts system fan assembly into the chassis and snap it into place Connect the font system fan cable to the system board ENWW Removing and installing components 121 Rear system fan assembly This section describes how to remove and install the rear system fan assembly Removing the rear system fan assembly Disconnect power from the workstation see Predisassembly procedures on page 73 1 2 Remove the side access panel see Removing the side access panel on page 75 3 Remove the memory cooling fan see Removing the memory fan on page 122 4 Disconnect the rear system fan assembly cable from the system board as shown in the following figure Figure 5 69 Disconnecting fan cables 5 Press down on the ribbed portion of the rear system fan housing rotate the fan housing down and lift the assembly out of the chassis Installing the rear system fan assembly To install the rear system fan assembly reverse these steps Place the assembly in the chassis at an angle rotate it vertical until it snaps into place and then connect the assembly cable to the system board Memory fan This section describes how to remove and install a memory fan Removing the memory fan 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75
107. each set of diagonally opposed screws a little at a time to 6 inch lbs of torque as shown in the following illustration Figure 5 84 Tightening the heatsink screws o 0 o 5 Connect the CPU heatsink fan connector to the system board Figure 5 85 Connecting the heatsink fan cable 6 Reinstall all removed components and reconnect all cables that have been disconnected 142 Chapter 5 Replacing components ENWW CPU This section describes how to remove and install a CPU Removing a CPU Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 Remove the memory fan assembly see Removing the memory fan on page 122 Remove the CPU heatsink see Removing the CPU heatsink on page 140 oe eS Raise the CPU socket lever and open the cover as shown in the following figure A CAUTION The CPU socket contacts and pads are extremely fragile Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and handle the CPU only by the edges 6 Pull the CPU straight out of the socket and store the CPU in a static free container in a safe place where it cannot be damaged ENWW Removing and installing components 143 Installing a CPU NOTE HP recommends that you do not swap processors CPUs from one system board to another If installing a second CPU it must b
108. eatures or fixes your problem e For more detailed information see the troubleshooting chapter in the Maintenance and Troubleshooting Guide at htto Awww hp com support workstation manuals ENWW HP troubleshooting resources and tools 159 Customizing the monitor display You can manually select or change the monitor model refresh rates screen resolution color settings font sizes and power management settings To do so right click the desktop then click Properties to change display settings For more information see the online documentation provided with the graphics controller utility or the documentation that came with your monitor 160 Chapter6 Diagnostics and troubleshooting ENWW Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows based workstation NOTE For Linux troubleshooting information refer to the HP Workstations for Linux User Manual at http www hp com support linux_user_manual Solving minor problems ENWW Table 6 1 Minor problems Problem Cause Possible Solution Workstation appears frozen Software control of the power 1 Press and hold the power button for at least four and does not shut down when switch is not functional seconds until the workstation shuts down the power button is pressed 2 Disconnect the electrical plug from the outlet 3 Restart the workstation Workst
109. ecksum Verify the correct ROM Error 1 Flash the ROM if needed 2 Ifan expansion card was recently added remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be set 1 improperly or might be defective 2 3 Clear the CMOS Remove the expansion boards Replace the system board 110 Out of memory space for Option ROM for a device could not run Run the Computer Setup F10 Utility to disable option ROMs because of memory constraints unneeded option ROMs and to enable ACP0 USB Buffers at Top of Memory 162 Systems Options Error 163 Time and Date Not Sete Invalid time or date in i configuration memory e RTC battery might need replacement 2 e CMOS jumper might not be properly installed Set the date and time from the Control Panel or in the Computer Setup F10 Utility depending on the operating system If the problem persists replace the RTC battery 186 Chapter6 Diagnostics and troubleshooting ENWW Table 6 10 POST error messages continued Screen message Probable cause Recommended action 164 Memory Size Error Memory configuration is incorrect 1 Run the Computer Setup F10 Utility or the Windows utilities 2 Verify that the memory modules are installed properly 3 If third party
110. ee The Computer Setup F10 Utility menu on page 34 for details Recommended action N A For the following LED activity and beeps the beeps are heard through the chassis speaker Blinks and beeps repeat for 5 cycles after which only the blinks continue to repeat Red Power LED blinks two times once every second followed by a two second pause Two beeps CPU thermal protection activated by either of the following methods CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component e A fan might be blocked 1 Ensure thatthe workstation air vents are not blocked and the cooling or not turning fan is running e The heatsink and fan 2 Open the access panel press power button and verify that the CPU assembly is not fan is spinning If the CPU fan is not spinning make sure the fan properly attached to the cable is plugged into the workstation board header Ensure the fan CPU is fully and properly seated or installed 3 _ If fan is plugged in and seated properly but is not spinning the problem might be in the CPU fan Contact HP for assistance 4 Verify that the fan assembly is properly attached If problems persist there might be a problem with the CPU heatsink Contact HP for assistance Red Power LED blinks three CPU not installed not an 1 Verify that the CPU is present times once every sec
111. ee http www hp com support 26 Chapter3 Restoring the operating system ENWW Creating HP Backup and Recovery HPBR media Ef NOTE HPBR is only supported on Windows XP systems For details refer to the documentation on the Supplemental Software HP Backup and Recovery CD included with the workstation The documentation can be accessed during installation EE amp NOTE The workstation must have a CD or DVD writer to create the media set ENWW The Initial Recovery Point can be burned to optical media and used to recover a system This section describes making the media To create HPBR recovery media f The Initial Recovery Point was captured when the RestorePlus media set was created previously If the IRP was not created start the HP Backup and Recovery Manager and create recovery points using the Expert mode Follow the HPBR online documentation for instructions Burn the IRP to media from HPBR Select HPBR Start gt All Programs gt HP Backup amp Recovery gt HP Backup and Recovery Manager Select Next at the first screen Select Create recovery CDs or DVDs to recover the system and then select Next Choose Next to display a list of available CD image and the recovery points Check the box next to Initial Recovery Point and then select Next Follow the instructions to create the media Restoring Windows XP Professional 27 Restoring the operating system A CAUTION Before you
112. eeeeee cree ciee eee eeeee sees tineeeeeeeeeaeeeeeeenaeeeeene 133 PGCI6 Card e atten E gta et anemia deere a erat a eed gee act ald 134 ENWW Removing a PCle Card ccat stsctecataccephantaddcdasepes Mani ENA A 134 Installing a PCle Card oo eecceceeeeeecteeee eee eette tees eee eaaeeeeeeeeeaeeeeeeeeeiaeeeeeseenaees 135 PGI Cariieiticedeniiaienhiielsiehiieatkeil iis bhai hal nia ad ended 137 Removing a PCI Card erinin iaaa ea aN AE AAEE 137 Installing a PCI CAd aiena a a 137 CPU BHeaAtsink cecccnensnneaici t io ad aed E R E E dda ee 140 Removing the CPU heatsink 0000 00 cece eeeeeee tere ettieeee sete eeeeeeeeeecieeeeerenaaa 140 Installing the CPU heatsink 0 0 ee eenee rere eeeenaeeeeeeeeaaeeeeeeeeaeeeeeeeeeaas 141 CP abies cone decdensetdactdrane shes ddebevats aada ada an a pa laudeastane a iaaa aiaa ES 143 REMOVING a CPUs ic cc lcegehediadas cove ches ateines a aai Galacsaenviesescucaceteustencace 143 Installing a CPU cicis ii ar a TER atari ttn 144 cysten Doard sarrons enri aa E EATE AAN 145 Removing the system board e sssisiseereeeiiindiinenennaniin edine nA RANNE EEA 145 Installing the system Doard eceran i 147 BINE 2 scicece spa tan A E AE E AE E A E a 148 Removing the battery 2 sg siecetetieneteeceteaeuddas evinced AR 149 Installing the battery outassoseriosninina iira A AA 149 Product recycling ericeira ariane EErEE AKAAERE EEEE DANAE EEEE aie 150 6 Diagnostics and troubleshooting lt 2 sac cescsceseccsecetassiverstec
113. eeeeeeeeeeeeeeeeneaeeeeeeeeeeeeeeeeseeeaaeeeeseeeaeeeeseeeaeees 26 Creating RestorePlus media isicicieecieaiesteiednesiacs hineaiilneteadenenieie dentinal 26 Creating HP Backup and Recovery HPBR Media ccceeeeeeceeeeeeeeeeetteeeeeeeettieeeeeeetea 27 Restoring the operating system eee cere eet e eee eee ete eee eeeeaaeeeeeeeeaaeeeeseetaeeeeeeeeaaes 28 Using RESTOFSPIUS vis feccassstaptecatdalascautiataceceasbitadanddenstab A A AEN 28 USING HPBR sisaan i aneaui aa a aE AE EE a ES 28 Using the recovery Partition 222 ccccceeeiccceaeeeeeeeesccceeeeceeeeeencctaeneeessenecaaeeeeeeeeenccie 28 Restoring Novell SLED 00 22 cc0 ccdeceteceecscseecccessnaeaedeecenneedeeensnacaneeeeanacaceeeeanandeceseaanaaeeecadhebaeeeaneneeeeeds 28 Creating restore Mediae s ivisscc lt 5 ccteisideensenduretaadecgeisete N sgecneduetaa eeesedetaen 28 4 Gystem Management suiriri riin iieii Maa nandadsawenedadsiesseunnedddsavnedabesassaiiasaiaadunds 30 BIOS ROM peisina suenen naie a a aa a a aaa a a aa a a aa 30 The Computer Setup F10 Utinty aorencenciriienianiiiiieni iirinn aE EEE 31 Computer Setup F10 functionality 0 00 ee eeeceeeee eee eecee eter ee eeeeeeeeeeeaeeeeeeeeiaeeeeenenaas 31 Accessing the Computer Setup F10 Utility oo eee eeete ee eeenee etre teeaeeeeteeenaaeeees 33 The Computer Setup F10 Utility MENU saseesssssesseeersnnnssernneseeeennnnnanennnaanenennaannnannnaaaeeenna 34 Workstation Management cccssc
114. eeenaas 202 Clearing and Resetting the CMOS 2cccavivisenidediveasencadecdessvuenctedcavty EAA AAEE 202 Using the CMOS Button 20 eee teeter ee eee sere enaeeee eens naaeeeeeeeeeeiaeeeeeeeeeenaaes 202 ENWW xi xii Using the Computer Setup F10 Utility to Reset CMOS 0 0 0 ccceccccccecceeeeesttteeeeeeeeeeeeaas 203 Appendix A Connector PiNS sssri ses sic sich dongs a tas oda daann EEE AAEE SA SEENA OPa PREE Eaa 205 Appendix B System Hoard desighat fs si wasisscaas sandiscaassnncvisinssannvssasdosnnarsaassssaxvvanadsonanveanassanasinaadssaieaaaboanave 215 Appendice O Routine Cale ssicscisssissiscicasinssedesdnniadsocrssseiadsandeniad sondrcsadesndarceadeknanndatcondnoiaassnaanianeraastieanedaceieltiaaane 217 General cleaning safety precautions c ccccecceecececeeeeceeeeeecaaeeeeaeeeecaaeececaeeeseaeeeesaeeeseueeeesseesenees 217 Cleaning the workstation CASC sciences heceedeecipendedeace needs det eaeeeezsnedeedeaeysnnsyedueventeageadydveeedeedenvencaaeabenrtes 217 Cleaning the keyboard cisi ccticesecteccsagecettsleangecenes cetageeevtsceaagedentecaaagestunedaageesvunecasagesvenecaezedectcaaaeeeesnacd 217 Cleaning the Monitor 2 0 cct 2es eeacesdesceeeeesdecceshaede sec epeagatasetenesdeesecteneetease naedessdeeaeedesedevarseeretateieaeees 218 Cleaning ING MOUSE iii sss tet frees aE deh fnealedacte E R EE A E 218 Appendix D Locating HP FeSOURCOS icussiric iiuna niaaa iia aAa AAA 219 Product informatiOM ainesosina a aa a aa aia ii aE a
115. elect New Array Type screen use the arrow keys to select Create IS Volume Press Enter to go to the Create New Array screen 6 Inthe Create New Array screen use the arrow keys to select the first disk for the IS volume Then use the arrow keys to move to the RAID Disk column for this disk and press Space and or to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the striped volume is created 7 Press M to migrate or D to delete the data on the drive 8 To select additional drives for the striped volume up to the workstation specific maximum number repeat the previous steps 9 When all drives are selected press C to create the array once Use the arrow keys to move to Save changes then exit this menu and press Enter 10 When the new array is created the Adapter Properties screen appears Press Esc twice and select Exit Configuring SAS RAID devices 197 SAS RAID 1 configuration Use the following procedure to configure an Integrated Mirroring IM volume with the BIOS based configuration utility The procedure assumes that the system has the required drives and drive controllers 1 Start the LSI Corporation Configuration Utility During BIOS start up you are prompted to Press Ctrl C to start LSI Corp Configuration Utility 2 On the Main menu of the BIOS based configuration utility use the arrow keys to select
116. en enabled this feature helps reduce power consumption and extend battery life in the HP workstation EUP compliance mode This workstation provides EUP compliance mode capability When enabled this feature enables the workstation to shut down to the lowest possible power state by removing all power to the system board When disabled the workstation powers down conventionally When the workstation is shutdown in EUP compliance mode you must power it up with the workstation power button Enabling EUP compliance mode To enable EUP compliance mode 1 Press F10 during start up 2 Using the arrow keys select the Power gt Hardware Power Management gt EuP Compliance Mode and then select Enable 3 Press F10 to accept the change 4 Select File gt Save Change and Exit and then press F10 to accept the change Disabling EUP compliance mode To disable the EUP compliance mode 1 Press F10 during start up 2 Select Power gt Hardware Power Management gt EuP Compliance Mode and then select Disable Press F10 to accept the change 4 Select File gt Save Change and Exit and then press F10 to accept the change Accessibility HP is committed to developing products services and information that is easier to access for all customers including customers with disabilities and age related limitations HP products with Windows Vista Business and Microsoft Windows XP Professional preinstalled are designed for accessibility and th
117. en touch point pull the handle down and pull the carrier out of the drive bay 104 Chapter 5 Replacing components ENWW 5 Set the hard disk drive in the carrier at an angle Carefully separate the lower hard disk drive carrier rails and then lower the drive between them as shown in the following figure Release the rails to lock the lower drive in place Figure 5 39 Installing the drive in the carrier 6 Carefully separate the upper hard disk drive carrier rails and then rotate the drive upright as shown above Release the rails to lock the upper drive in place ENWW Removing and installing components 105 7 Rotate the drive handle down into its fully open position Carefully push the hard disk drive into its slot until comes to a hard stop as shown in the following figure When the drive is installed rotate the handle up until it snaps into place fully securing the drive Q NOTE The hard disk drive carrier handle is used as a lever to properly seat the connectors and to securely retain the hard disk drive If the handle is closed prematurely the proper connection is not made and the hard disk drive is not retained properly Figure 5 40 Installing the drive in the chassis 8 Ensure that the data cable for the bay selected is securely connected to the appropriate system board hard drive data connector Reinstall all removed components and reconnect all cables that have been disconnected 106 Chap
118. endices Connector pins iii System board designators iii B BIOS Determining version 22 Updating 23 BIOS ROM 30 c Clearing and resetting CMOS 201 Computer Setup F10 Utility Menu description 31 Configuring RAID devices SAS RAID 192 SATA RAID 192 Connector pins Audio line in 206 Audio line out 206 CPU fan 213 CPU power cable 211 Display port 210 DVI I 209 Ethernet 205 FDD 214 Front system fan 212 Graphics aux power 211 Headphone 206 IEEE 1394a 206 Internal serial 214 Internal USB 212 Keyboard 205 Main power cable 210 Memory fan 213 Memory power cable 211 Microphone 206 Mouse 205 Rear system fan 213 SAS drive 207 SATA drive 207 USB 206 ENWW USB 2 DASH 211 VGA 209 D Diagnostic codes and errors LED and beep codes 155 LED colors 181 POST errors 181 Diagnostics and troubleshooting Diagnosis guidelines 151 HP Vision Field Diagnostics 151 Locating ID labels 151 Locating warranty info 151 Drivers Installing 19 Updating 19 H HP Backup and Recovery 27 HP resources Locating iii Product diagnostics 219 Product documentation 219 Product information 219 Product support 219 Product updates 219 Web links 219 M Microsoft Windows Setting up 18 Transferring files 19 monitor Windows 160 N Novell SLED Restoring 24 Setting up 18 oO Operating system setup Microsoft Windows 18 Red Hat Linux 18 Operating system setup Novell SLED 18 P Password security Configuring passwords 201 Resetting pas
119. error messages 2 Run the Drive Protection System test if applicable 3 Apply firmware patch if applicable See _http www hp com support 4 Back up contents and replace the hard disk drive 1783 Fixed Disk 0 1 locked Hard disk drive failure Diagnose the hard disk drive and replace it if necessary 1796 SATA Cabling Error Missing or improperly attached cable Verify that a cable is attached Reattach the cable 1797 SATA Drivelock is not STAT Drivelock is not supported in Disable RAID mode or disable SATA drivelock supported in RAID mode RAID mode 1801 Microcode Update Unsupported processor CO Stepping The microcode update failed Check the processor Error or greater only stepping to ensure it is a supported stepping If it is contact HP Support 1802 Processor Not The system board does not supportthe Replace the processor with a compatible one Supported processor 1803 Processor feature set Processor feature set is insufficient for Change the BIOS settings or upgrade the processors is insufficient for current current system settings The BIOS system settings settings do not match the support provided by the processor 1804 A processor feature A processor feature is incompatible Restore the previous memory configuration and the memory configuration with the memory configuration are incompatible ERROR Invalid 1394 GUID No electronic serial number is stored To assign a se
120. ese products are tested with industry leading Assistive Technology products For more information see http Awww hp com accessibility 16 Chapter 1 Workstation overview ENWW Hyper threading This workstation supports Hyper Threading Technology HTT which is an Intel proprietary technology used to provide process parallelization The technology improves processor performance under certain workloads by providing useful work for execution units that would otherwise be idle A processor with Hyper Threading enabled is treated by the operating system as two processors instead of one Hyper threading relies on support in the operating system as well as the CPU To implement hyper threading see the System Management chapter of the Maintenance and Service Guide Intel Turbo Boost Technology This workstation supports Intel Turbo Boost technology which enables the CPU to run at a higher than normal rate When all CPU cores are not necessary for the workload inactive cores are turned off and power is diverted to the active cores to increase their efficiency You can enable and disable Turbo Boost in the workstation BIOS menu For instructions on setting BIOS features see the System Management chapter of the Maintenance and Service Guide HP Cool Tools ENWW An HP Workstation with Windows XP Professional includes additional software that is not installed when you first start the workstation Additionally a number of preinstalled tools on
121. eshooting ENWW At startup e Verify that the workstation and monitor are plugged into a working electrical outlet e Remove all diskettes optical disks and USB drive keys from the drives before powering on the workstation e Verify that the workstation is turned on and the green power light is on e Ifyou have installed an operating system other than the factory installed operating system check to be sure that it is supported on your system by visiting http Awww hp com go quickspecs e Verify that the monitor is turned on and the green monitor light is on e Turn up the brightness and contrast controls of the monitor if the monitor is dim e Ifthe workstation has multiple video sources and only a single monitor the monitor must be connected to the source selected as the primary VGA adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default VGA source in Computer Setup F10 During operation e Look for blinking LEDs on the front of the workstation The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic lights and audible beep codes section of this document for information on interpreting diagnostic lights and audible codes e Press and hold any key If the system beeps then your keyboard is operating correctly e Check all cables for loose or in
122. essneesrenssxsceeavensanseeuenssrnveeerspsnreusensesnrevecsessnedeseeiy 151 Calling technical support c ceeeeeeecceeeeeee cette eee eeee cea aaaaaaaaeaaeceeeeeeeeeeeeeeeeteesedeccceccaecaeeeeeeeeeeeeess 152 Locating ID labels ii caeiccidcsteceite ten etiadiect ved AREE EEO eae ania 152 Locating warranty Information s s0022003ssectonddsiieeteaddeeedeeld diadaetaddanaeee A A A A 153 DiaGMOSISQUIGCIINIGS iii secured an ceacedadste E ddan ah E N 154 Diagnosis at Starup cererii iiine EEEE AEE 154 Diagnosis during operation sseesssssererssstitttettttt ttt tt ttnt unnn eee eaaeeeeeeeeaaeeeeeeeeiaeeeeenenaas 155 Troubleshooting Checklist sic cceiccecsscnesilaaca senceved she E NE S 155 HP troubleshooting resources and tools cc ceeceeceeeeeee eee eeeeeaeeeeeeeeeaaaeeeeeeeeaaeeeeeeeeeiaeeeeeeeeeeaes 157 HP Support Assistant c cccccceceeceeeeeeeeecenecaeceeeeeeeeeee see seaeaaeaanaeeceeeeeeeeseesecsecsieaeeaeeeeeees 157 HP Help and Support Center cccccceceececeeceeceeceeae cee eeeeeeeeeeeeeeeedeaaaaaaaaeaeeaeeeeeeeeeeeees 157 E SUPPOMN a sctiesssscsalucdanvateacacdanesseacastecsaeancasdeaeldhadancdteatnanndaadesuvanacastesdeaaaddudemsbannadeaedvesaanteles 157 Troubleshooting a problem cccceccceceeeeeeeeeeeeeeeeeeeceeeeeeeeeeeeneeeeeeeeteeeneaeenes 158 Instant Support and Active Chat cecceceee cece cece cece eeeeeeeeeeeeeeeeeeeeeeeneeeneeenea 158 Customer Advisories Customer
123. est eed a are eee ate 120 Removing the front system fan cceeceeeteteeeeeeeeeeeetetteeeeeeeerenee 120 Installing the front system fan cceeeeeeeeeteteeeeeeeeeeetttaeeeeeeeeeeeaaes 121 Rear system fan assembly ouossisriii ririri ta eeki aaia 122 Removing the rear system fan assembly i e 122 Installing the rear system fan assembly i e 122 MEMO Tasia A 122 Removing the memory fan ssssssssesrrrrrsssesrsrridnsenirirneennitnnnnnaasinnidnnnnndenan annaa 122 Installing the memory TaM ies ia aani a aa Aia 124 MEMO soroaren E E A A E caclestaen cree 125 DIMM installation guidelines 0 cece eeeeeeene eee eeeeeeeaaeeeeeeeeeeiaeeeeeeeeeenaaas 125 Supported DIMM configurations cccscccecceceeeeeeeeeeeeeeeeeteeeeeeeeeneenneeaaeees 125 BIOS errors and Warnings eeeceeeeeeee ee eeeeee nett eee eeneeeee eset taeeeeeeeeetaeeeeeeeeenaa 126 Removing a DIMM eestor aE lalgdieegdestletadalagenttlaliine 127 mistalling a DIMM ae nA E A AA EAE EE 128 Required DIMM installation order cccecceeecceeeeceeeceeeeeeeeeeeeeeeees 128 Installing the DIMM zaorit r E R E 128 Expansion card slot identification cceceeeeeeeecenecaeceeeeeeeeeeeeeeeeeeeeeeeeeteeeeeteeeteeeseee 131 Expansion card slot AeSCription cccceceeeeeee cette eee e eee a aaa 131 Expansion card configuration restrictions for power supplies 0008 132 Choosing an expansion Card Slot cece c
124. etention clamp NOTE Itis normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp Installing a PCI card qi a ey ENWW Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 NOTE An expansion card support is built into the side access panel When the panel is removed the card support is removed allowing access to the expansion cards Select the desired expansion card slot for the PCI card See Choosing an expansion card slot on page 133 for help in selecting a slot Removing and installing components 137 4 Push the expansion card retention clamp levers down on the outside of the chassis to release the clamp as shown in the following figure Figure 5 80 Removing the slot cover 5 Lift the slot cover straight up to remove it from the chassis 4 TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside 138 Chapter 5 Replacing components ENWW 6 Align the PCI card keyway with the slot key and then firmly seat the card in the slot as shown in the following figure Figure 5 81 Installing a PCI card 7 Close the PCI retentio
125. guration SATA is the default Multisector Transfers Defines the transfer of data per interrupt Options are 8 16 and Disable 16 is the default Transfer Mode Specifies the active data transfer mode Options subject to device capabilities are Max UDMA PIO 0 Max PIO Enhanced DMA and Ultra DMAO Max UDMA is the default Translation Mode Enables the BIOS to determine the translation mode used to configure a formatted SATA or USB mass storage device This prevents you from needing to know how the mass storage device was formatted Options are Automatic Bit Shift LBA Assisted Use Cylinders Heads Sectors and Off Automatic is the default Ordinarily you should not change the translation mode selected by the BIOS If the selected translation mode is not compatible with the translation mode that was active when the drive was partitioned and formatted the data on the disk is inaccessible Storage Options Provides these options e Removable Media Boot Enables and disables the ability to start the workstation from removable media e Legacy Diskette Write Enables and disables the ability to write data to removable media e SATA Emulation Sets the SATA emulation mode with the following options RAID AHCI both the RAID and AHCI OPROMs execute This emulation mode is the default and offers the best performance and most functionality IDE offers standard SATA supports four ports only e SATA
126. he battery holder ENWW Removing and installing components 149 2 Place the battery edge under the plastic housing tab and press gently until it snaps into place as shown in the following figure Figure 5 88 Installing the battery Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle 150 Chapter 5 Replacing components ENWW 6 Diagnostics and troubleshooting ENWW This chapter describes the tools available for diagnosing and troubleshooting system issues and includes these topics Topics Calling technical support on page 152 Locating ID labels on page 152 Locating warranty information on page 153 Diagnosis guidelines on page 154 Troubleshooting checklist on page 155 HP troubleshooting resources and tools on page 157 Self troubleshooting with HP VisionDiagnostics on page 171 Self troubleshooting with HP VisionDiagnostics on page 171 Diagnostic codes and errors on page 181 2 151 Calling technical support At times you might encounter an issue that requires technical support When you call technical support e Have the workstation readily accessible e Write down the workstation serial numbers product numbers model names and model numbers and have them in front of yo
127. hics Shows all embedded and add on video cards e Input Devices Shows user input devices such as all connected mice and keyboards e Memory Shows system memory information Self troubleshooting with HP VisionDiagnostics 175 e Miscellaneous List any devices or data that doesn t belong to any other Category e Processors Shows system processors e Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays e System Shows information about motherboard devices such as fans and cables 176 Chapter6 Diagnostics and troubleshooting ENWW Test tab The Test tab lists all available diagnostics The lists have been tailored according to your system configuration Individual test may be selected or unselected The following Test Modes exist e Quick This test selection was picked to perform quickly while covering your entire hardware Test parameters cannot be modified e Complete This test selection offers all available tests and may take a long time to complete Test parameters cannot be modified e Custom Like Complete this test selection offers all available tests The test parameters may be modified to fit specific needs For advanced users only By default the three test modes do not display prompts and require no interaction If errors are found they are displayed when testing is complete However for each test
128. iagnostics NOTE Using a USB key is the most convenient method to access the HP Vision Diagnostics 1 Inthe C VisionDiagnostics directory double click on VisionDiagUSB exe A setup menu appears 2 Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a USB key 3 Turn off the workstation and restart it with the USB key installed The workstation will boot to the USB key and initiate the HP Vision Diagnostics utility 4 Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation Creating and using a bootable DVD This section describes how to use a DVD to access the HP Vision Diagnostics 1 In the C VisionDiagnostics directory double click on the VisionDiaglSO exe file A setup menu appears 2 Follow the setup prompts to create a bootable ISO image of the diagnostic utilities on a DVD Enable the workstation to boot from DVD 4 Turn off the workstation and restart it with the DVD installed in the optical drive The workstation will boot to the DVD and initiate the HP Vision Diagnostics utility 5 Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation Using the HP Memory Test utility This section describes how to access the HP Memory Test utility amp NOTE TheHP Memory Testis a comprehensive memory diagnostic utility that is run as a stand alone application outside of HP Vision Diagnostics If the workstation is booted from a CD a sep
129. ic codes and errors 183 Table 6 8 Diagnostic lights and audible codes continued Activity Possible cause Recommended action Red Power LED blinks eight Invalid ROM based on bad CAUTION Internal components might be powered even when the times once every second checksum workstation is off To prevent damage disconnect the workstation power followed by a two second cord before you remove a component _ Eight beeps a NAP 1 Clear CMOS NOTE Refer to the Maintenance and Service Guide for the workstation model for detailed information on clearing CMOS 2 Upgrade the ROM using SoftPaq either from the hard disk drive CD diskette or USB removable device for example HP Drive Key See the ROM Flash section of the Maintenance and Service Guide at http Avww hp com support workstation_ manuals SoftPaq is a self extracting executable which contains instructions for its use that enables you to upgrade the ROM To download the Softpaq executable visit http www hp com go workstationsupport 3 The problem might be on the system board Contact HP for assistance Red Power LED blinks nine System powers on but does e The problem might be on the system board Contact HP for times once every second not start assistance followed by a two second pause Nine beeps e _ The problem might be in the CPU Contact HP for assistance 184 Chapter6 Diagnostics and troubleshooting ENWW Table 6 8 Diagnostic lights and audible c
130. ignal 1 Data 2 Unused 3 Ground 4 5 VDC 5 Clock 6 Unused Workstation Ethernet Pin 10 100 MbSignal 1000 Mb signal 1 Transmit Data TX RX 0 2 Transmit Data TX IRX 0 3 Receive Data TX RX 1 4 Unused TX RX 2 5 Unused RX RX 2 6 Receive Data TX IRX 1 7 Unused TX RX 3 8 Unused TX IRX 3 ENWW 205 Workstation USB Pin Signal 1 5 VDC 3 Data 4 Ground Microphone cable 1 8 inch Pin Signal 1 Tip Audio 123 aw 2 Ring Power 3 Shield Ground Workstation IEEE 1394a Pin Signal 1 Power 2 GND iS 3 TPB pn 4 TPB 5 TPA 6 TPA Headphone cable 1 8 inch Pin Signal 1 Tip Audio _Left 129 ax 2 Ring Audio_Right 3 Shield Ground Audio line in cable 1 8 inch Pin Signal 115 1 Tip Audio_In_Left i a A m hla 2 Rin Audio_In_Right a t Fi Ring _In_RIg 3 Shield Ground Line out audio cable 1 8 inch Pin Signal py 1 Tip Audio_Out_Left k ah ak f t 2 Rin Audio_Out_Right Ti t T g L RIg 3 Shield Ground 206 Appendix A Connector pins ENWW ENWW SATA drive P15 P1 S7 S1 Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3 3V power P8 5V power S2 A P2 3 3V power P9 5V power S3 A P3 3 3V power P10 Ground S4 Ground P4 Ground P11 Reserved S5 B P5 Ground P12 Ground S6 B
131. ing system NOTE If you ordered a downgrade from Windows Vista to Windows XP Professional operating system your system will be preinstalled with Windows XP Professional operating system With this configuration you will receive recovery media for Windows Vista operating system only In case you need to restore or recover the Windows XP Professional operating system in the future it is important that you create recovery media disks for Windows XP Professional operating system after first boot When you first apply power to the workstation the operating system is installed This process takes approximately 5 to 10 minutes Carefully follow the instructions on the screen to complete the installation CAUTION After installation has started do not turn off the workstation until the process is complete Turning off the workstation during installation can damage the installation and operation of the software For complete operating system installation and configuration instructions see the operating system documentation that was provided with the workstation Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the appropriate device drivers before you install the devices Follow the installation instructions that came with the device In addition for
132. ion check the FailSafe Boot Block ROM provides enough support to start the workstation from a BIOS image CD created from a SoftPaq The BIOS image CD programs the system ROM with a valid image When Boot Block detects an invalid system ROM the workstation power LED blinks red eight times and the workstation beeps eight times then the workstation pauses for two seconds On some models a Boot Block recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the workstation from Boot Block Recovery mode ENWW To recover the workstation after it enters Boot Block recovery mode 1 If there is media in the diskette or optical disk drives remove it 2 Insert a BIOS image CD into the CD drive You can also use USB media such as an HP DriveKey 3 Power off then power on the workstation If no BIOS image CD or USB is found you are prompted to insert one and restart the workstation If a setup password has been established the Caps Lock light illuminates and you are prompted for the password 4 Enter the setup password If the workstation starts from the CD or USB and successfully reprograms the ROM three keyboard lights illuminate A rising tone series of beeps also signals successful recovery 5 Remove the CD or USB media and power off the workstation 6 Restart the workstation Workstation management 49 Workstation security This se
133. isconnect the keyboard monitor and other external devices that are connected to the workstation Remove the access panel Locate the password header and jumper The password header is E49 Verify that the AC power cord is disconnected from the power outlet The password jumper is green so it can be easily identified Remove the jumper from pins 1 and 2 Restart the workstation to the point where you get video Shut down the workstation and then replace the jumper to clear the passwords Replace the access panel Reconnect the external equipment Connect AC power to the workstation power on the workstation and then boot to the F10 Setup Utility To create new passwords repeat steps 1 through 8 and then create the new passwords using the F10 Setup Utility Clearing and Resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS The CMOS of the workstation stores password information and information about the workstation configuration Using the CMOS Button To clear CMOS using the Clear CMOS button use the following procedure A WARNING To reduce the risk of personal injury from electrical shock and hot surfaces disconnect the power cord from the wall outlet and allow the internal system components to cool before touching 202 Chapter 8 Configuring password security and resetting CMOS ENWW A CAUTION When the workstation is plugged in the power supply has voltage
134. ive Use HP Vision Diagnostics to determine if all the devices installed on the workstation are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center amp NOTE Third party devices may not be detected by HP Vision Diagnostics 172 Chapter 6 Diagnostics and troubleshooting ENWW Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP Web site to a DVD or USB and then use it to perform diagnostics on the workstation Go to http www hp com Select the Support amp Drivers link Select the Download driver and software radio button Enter your product number in the text box and then press Enter Select your operating system Select the Diagnostic link Locate HP Vision Diagnostics and select Download Swe M Appeoa After the iso file is downloaded use CD ROM burning software to copy the iso file to an optical medium or USB flash drive 9 When the CD or USB flash drive has the utility installed insert the CD or USB flash drive into the workstation while it is on 10 Shut down the operating system and turn off the workstation 11 Turn on the workstation The system will boot into HP Vision Diagnostics
135. k 1 44 MB diskette or to a USB device e Restore from Removable Media Restores the workstation configuration from a diskette or a USB device Default Setup Provides these options e Save Current Settings as Default Saves the current settings as default settings for the next operation e Restore Factory Settings as Default Restores the factory settings as the default settings for the next operation Apply Defaults and Exit 34 Chapter4 System management Restores the default settings defined in Default Setup ENWW Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description Ignore Changes Exits workstation setup without applying or saving changes and Exit Save Changes Saves changes to system configuration and exits the workstation setup and Exit Storage Device Lists installed non SCSI storage devices except SATA devices and provides options for obtaining Configuration specific information about each device e Hard Disk Provides information about the hard disk drives in the workstation It is available in IDE Mode only e CD ROM Provides information about the optical disk drives in the workstation IDE mode only e Diskette Type for legacy diskette drives only Identifies the highest capacity media type accepted by the diskette drive Options are 3 5 1 44 MB 5 25 1 2 MB and Not Installed e Default Values Resets devices to their default confi
136. l SFF hard drives in the optical drive bay This section describes how to install two small form factor SFF hard drives in the workstation optical drive bay and how to connect the hard drive cables Installing the hard drives i 2 ENWW Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 Remove the green rails from the bracket by squeezing the tabs and sliding the rails out of the bracket Orient the drive with the connectors on the rear of the drive facing toward the tabs on the bracket rails Gently open the rails as shown in the following figure Figure 5 62 Installing the drive in the rails Lower the drive into the rails as shown above Align the four pins on the rails with the holes in the hard drive and then snap the rails into place Carefully squeeze the green tabs while sliding the drive with rails into the drive bracket as shown in the following figure Figure 5 63 Installing the drive in the optical bay bracket Removing and installing components 117 8 Lift and hold the drive release latch at the green touch point while sliding the bracket into the optical bay as shown in the following figure When the front of the bracket is near its final position release the latch but continue to slide the bracket inward until the latch closes and engages the bracket Figure 5 64 Installing the b
137. le stacked audio jacks J86 J86 Slot2 PCle x16 retention clip J87 J87 Slot4 PCle x16 retention clip SW50 SW50 CMOS Clear CMOS switch push button P1 P1PWR MAIN Main power connector 18 pin P2 P2 PWR MEM Memory power connector 6 pin P3 P3 PWR CPU CPU power connector 8 pin P5 P5 PB LED Power button HDD LED Power LED switch Side access panel sensor Temperature header P7 P7 FDD Flexible disk drive P8 P8 REAR FANS Rear system fan P24 P24 FRONT USB Front panel USB header P26 P26 INTERNAL USB2 DASH DASH Dual internal USB P27 P27 INTERNAL USB1 Single USB header P29 P29 Hard disk drive LED connector ENWW 215 Designator Silk screen Component P60 P63 P60 P63 SATA Connectors SATAO SATA3 P66 P67 P66 P67 SATA Connectors SATA4 SATA5 P70 P70 CPUO FAN Primary CPU fan header P71 P71 CPU1 FAN Secondary CPU fan header P91 P91 MEM FAN Memory fan header P93 P93 FRNTFAN Front fan header P94 P94 IOH FAN IOH fan header P124 P124 HOOD LOCK Side access panel solenoid lock header XBT1 XBT1 Battery holder XMM1 XMM6 XMM1 XMM6 Memory slots DIMM1 DIMM6 XU1 XU1 CPUO Primary CPU socket XU2 XU2 CPU1 Secondary CPU socket 216 Appendix B System board designators ENWW C Routine Care General cleaning safety precautions Never use solvents or flammable solutions to clean the workstation Never immerse any component in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the
138. leshooting and power management Support for specific features described in this guide can vary by model and software version The best deployment method depends on the information technology environment and processes To help you select the best deployment method see the PC Deployment section of the HP Lifecycle Solutions website http www hp com support HPLS Installing a remote system ENWW Remote system installation enables starting and setting up the workstation using software and configuration information on a network server This feature is usually used as a system setup and configuration tool and can be used for the following tasks e Deploying a software image on new PCs e Formatting a hard disk drive e Installing application software or drivers e Updating the operating system application software or drivers To initiate a remote system installation press F12 when F12 Network Service Boot appears in the lower right corner of the HP logo screen Follow the onscreen instructions to continue the installation process The default boot order is a BIOS configuration setting that can be changed to always attempt a PXE boot Workstation management 43 Replicating the setup This section provides information about replicating the workstation setup Copying a setup configuration to a single workstation A CAUTION A setup configuration is model specific File system corruption can result if source and target workstation
139. lowing figure Install the screw Figure 5 15 Installing the front panel I O cable assembly 3 Connect the front panel I O cable assembly cables to the system board as shown in the following figure Figure 5 16 Connecting the front panel I O cable assembly cables Table 5 6 Front panel I O cable assembly connectors Item Description 1 Front audio 2 Front 1394a 3 Front USB ENWW Removing and installing components 87 4 Reconnect the speaker cable see Installing the speaker on page 80 and replace the tie wraps that secure the front panel I O cables to the chassis 5 Reinstall all removed components and reconnect all cables that have been disconnected 88 Chapter 5 Replacing components ENWW Power switch cable assembly This section describes how to remove and install the power switch cable assembly Removing the power switch cable assembly Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 Remove the right side panel see Removing the right side panel on page 78 Remove the upper front bezel see Removing the upper front bezel on page 83 Remove the screw from the power switch cable assembly as shown in the following figure oo MINS Figure 5 17 Removing the power switch cable assembly ENWW Removing and installing components 89 6 Disconnect the power switch cable assembly cable
140. ly Description 650W Wide Ranging Active PFC Operating voltage range 90 269 VAC Rated voltage range 100 240 VAC 118 VAC Rated line frequency 50 60 Hz 400 Hz Operating line frequency range 47 66 Hz 393 407 Hz Rated input current Heat dissipation Configuration and software dependent 10 0A 100 127 VAC 10 0A 118 VAC 6 0A 200 240 VAC Typical 1578 Btu hr 397 7 kg cal hr Maximum 2705 Btu hr 681 8 kg cal hr Power supply fan Two fans 60mm x 25mm variable speed ENERGY STAR Qualified configuration dependent Yes 80 Plus compliant 80 Plus Bronze compliant withstands power surges up to 2000V FEMP Standby Power compliant 115V Yes lt 2W in S5 Power Off EuP compliant 230V lt 1w in S5 Power Yes Off Power Consumption in sleep mode as lt 9 watts defined by ENERGY STAR Suspend to RAM S3 Instantly Available PC Built in Self Test LED Yes Surge Tolerant Full Ranging Power Supply Yes Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations To review available specifications see http www hp com go quickspecs To reach zero power consumption unplug the workstation from the power outlet or use a power strip with an on off switch For additional information about power saving features see the operating system installation instructions
141. ly installed device Drive responds slowly immediately after power up Solution On workstations with discreet data and power cables ensure that the data and power cables are securely connected to the hard drive See the Hard drive section of this guide for connection details On systems with blind mate drive connections check for connector damage on the drive and in the chassis Reseat the hard drive and its carrier in the chassis to ensure a proper connection See the Hard drive section of this guide for connection details 1 Run the Computer Setup F10 Utility If the system does not recognize the new device verify that the device is listed in the Computer Setup F10 Utility If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 If this drive is newly installed enter Setup and try adding a POST delay under Advanced gt Power On Run the Computer Setup F10 utility and increase the POST Delay in Advanced gt Power On Options Nonsystem disk or NTLDR missing System is trying to start from a message nonbootable diskette Remove the diskette from the drive System is trying to start from a damaged hard drive 1 Insert a bootable diskette into the drive and restart the workstation 2 Ifthe hard drive is still inaccessible and MBR Security is enabled try restoring the previously saved MBR image by entering Setup and selecting Se
142. m board Start with the lowest numbered port connector available on the system board NOTE Repeat these steps for the second hard drive System fans This section describes the removal and installation of the front and rear system fans Front system fan A front system fan is mounted in the workstation expansion card guide This section describes how to remove and install the front system fan Removing the front system fan 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 NOTE An expansion card support is built into the side access panel When the panel is removed the card support is removed allowing access to the expansion cards 3 Remove long expansion cards that might be inserted in the front system fan card guide 120 Chapter 5 Replacing components ENWW 4 Disconnect the front system fan cable from the system board as shown in the following figure Figure 5 67 Removing the front system fan 5 Press the two tabs on top of the fan holder card guide rotate the assembly forward and then pull the assembly from the chassis 6 Carefully push the release tabs on the card guide and rotate the fan out of the card guide as shown in the following figure Figure 5 68 Removing the fan from the guide Installing the front system fan To install the front system fan reverse th
143. m support warranty lookuptool To locate an existing Care Pack seehttp www hp com go lookuptool To extend a standard product warranty seehttp www hp com hps carepack HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty ENWW Product support 221 Product documentation Table D 3 Product documentation Topic Location HP user documentation white For the latest online documentation seehttp www hp com papers and third party support workstation_manuals These include this User documentation Guide and the Maintenance and Service Guide Product notifications Subscriber s Choice is an HP program that allows you to sign up to receive driver and software alerts proactive change notifications PCNs the HP newsletter customer advisories and more Sign up at http www hp com go subscriberschoice Customer advisories and product change notifications are also available on http www hp com go bizsupport Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs provide an overall specification review of your product It includes information about its features including the operating system power supply memory CPU and many other components of the system To access the QuickSpecs seehttp www hp com go productbulletin Customer Advisories Security To find advisories bulletins and notices
144. m the left menu column under Tasks 3 Follow the instructions to locate the latest BIOS available for the workstation 4 Ifthe BIOS on the Web site is the same as the version on your system no further action is required 5 If the BIOS on the Web site is a version later than the one on your system download the appropriate version for the workstation Follow the instructions in the release notes to complete the installation Upgrading device drivers ENWW If you install a peripheral device such as a printer display adapter or network adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its drivers have been tested for HP workstation compatibility If no driver is available visit the device manufacturer s Web site to download the latest drivers To upgrade device drivers 1 Go to http Awww hp com go workstationsupport 2 Select Download Drivers and Software from the left menu column under Tasks 3 Follow the instructions to find the latest drivers available for the workstation If a needed driver is not found see the Web site of the manufacturer of the peripheral device Updating the wo
145. mble the mouse 218 Appendix C Routine Care ENWW ENWW Locating HP resources This section provides information on the following HP resources for your workstation Topics Product information on page 220 e HP Cool Tools e Regulatory information e Accessories e System board e Serial number and Certificate of Authenticity labels e Linux Product support on page 221 e Additional information e Technical support e Business Support Center e IT Resource Center e HP Service Center e HP Business and IT Services e Warranty information Product documentation on page 222 e User and third party documentation and white papers e Product notifications e QuickSpecs e Customer Advisories Security Bulletins Notices Product diagnostics on page 223 e Diagnostics tools e Audible beeps and LED code definitions e Web based support tools Product updates on page 224 e Software BIOS and driver updates e Operating system reinstallation e Operating system 219 Product information Table D 1 Product information Topic HP Cool Tools Location Most HP Microsoft Windows workstations are preloaded with additional software that is not automatically installed during first boot Additionally a number of valuable tools on your workstation are preinstalled that may enhance system performance To access or learn more about these applications choose one of the following
146. memory has been added test the memory configuration using HP memory 4 Verify the memory module type 201 Memory Error RAM failure 1 Run the Computer Setup F10 utility or Windows operating system utilities 2 Be sure that memory and continuity modules are installed correctly 3 Verify the memory module type 4 Remove and replace memory modules one at a time to isolate faulty modules 5 Replace faulty memory modules 6 Ifthe error persists after replacing memory modules replace the system board 202 Memory Type Mismatch Memory modules do not match Replace the memory modules with matched sets 203 Memory module failed self test and failing rank was disabled 204 Memory module failed and user rank was disabled Defective memory module Improper module load Replace the memory module Reseat the memory module correctly 205 Memory high temperature detected Insufficient memory module cooling Verify that a memory module cooling fan is installed and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the memory modules in the proper slots 207 Incompatible DIMMs detected 208 Mismatched DIMMs detected DIMMs are installed that do not fulfill system requirements Installed DIMMs are improperly matched 1 Verify that the memory module type matches workstation requirements 2 Insert the DIMM in the proper memor
147. moving the side access panel on page 75 i 2 3 Remove the right side panel see Removing the right side panel on page 78 4 Remove the screw from the upper front bezel as shown in the following figure Figure 5 11 Removing the upper front bezel 5 Rotate the bezel out and down to remove it from the chassis Installing the upper front bezel To install the upper front bezel place the bezel on the chassis and install the screw ENWW Removing and installing components 83 Lower front bezel This section describes how to remove and install the lower front bezel Removing the lower front bezel 1 2 3 4 5 Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 Remove the right side panel See Removing the right side panel on page 78 Remove the two lower front bezel screws from the bottom of the chassis as shown in the following figure Figure 5 12 Removing the lower front bezel Rotate the bezel out and upward on the chassis to remove it Installing the lower front bezel To install the lower front bezel place the bezel on the chassis and install the screws 84 Chapter 5 Replacing components ENWW Front panel I O cable assembly This section describes how to remove and install a front panel I O cable assembly Removing the front panel I O cable assembly 1 2 3 ENWW
148. n clamp by rotating it downward NOTE Itis normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp ENWW Removing and installing components 139 CPU heatsink This workstation offers a mainstream heatsink designed for CPUs less than or equal to 95W It uses an 80mm fan This section describes how to remove and install a CPU heatsink Removing the CPU heatsink Power down the workstation see Predisassembly procedures on page 73 Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 Remove the memory fan see Removing the memory fan on page 122 Slowly and evenly loosen one pair of diagonally opposite screws from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair as shown in the following figure aS o eS A CAUTION Do not fully loosen one screw and then move on to the next Instead loosen all screws a little at a time ensuring that the CPU remains level Figure 5 82 Loosening heatsink screws in sequence o o oo 140 Chapter 5 Replacing components ENWW 6 Disconnect the CPU heatsink fan cable from the system board as sh
149. n page 9 Power supply description on page 9 Ensuring proper ventilation on page 12 Physical characteristics The following table lists the workstation physical characteristics Weight Typical configuration 14 4 19 4 kg 31 7 42 7 lb Chassis Dimensions Height 45 cm 17 7 in Width 16 8 cm 6 6 in Depth 44 9 cm 17 7 in 8 Chapter 1 Workstation overview ENWW Environmental specifications The following table lists the environmental specifications of HP Workstations Table 1 4 HP Workstation environmental specifications Temperature Operating 5 to 35 C 40 to 95 F Non operating 40 to 60 C 40 to 140 F NOTE Derate by one degree C 1 8 degrees F for every 305m 1 000 ft altitude over 1 524m 5 000 ft Humidity Operating 8 to 85 Relative Humidity RH non condensing Non operating 8 to 90 Relative Humidity non condensing Altitude Shock Operating 0 to 3 048m 10 000 ft Non operating 0 to 9 144m 30 000 ft Operating sine 40g 2 3ms Non operating e sine 160 cm s 2 3ms 100g e square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating Random 0 5g rms 5 300 Hz Non Operating random 2 0g rms 10 500 Hz NOTE Values do not indicate continuous vibration Power supply description This workstation offers a 650W power supply to provide power for
150. nd click Contact HP in the upper left corner e _http www hp com support workstation_swdrivers Provides access to software and drivers for workstations ENWW HP troubleshooting resources and tools 157 Troubleshooting a problem To help you troubleshoot problems with your system HP provides the Business Support Center BSC The BSC is a portal to an extensive selection of online tools To access BSC and troubleshoot a problem with the workstation complete the following 1 Visit http www hp com go workstationsupport 2 Under the Business Support Center menu on the left select Troubleshoot a problem 3 Under Select your product center window select Workstations under personal computing 4 Under Select your product continue with selections as appropriate to the workstation series and model and to the problem you are troubleshooting Instant Support and Active Chat HP Instant Support is a set of Web based support tools that automate and speed up the resolution of desktop computing tape storage and printing problems Active Chat enables you to electronically submit a support ticket to HP over the Web When you submit a support ticket Active Chat collects information about the computer and pass it to an online support specialist The collection of information might take up to 30 seconds depending on the computer configuration When you submit a support ticket you receive a confirmation message containing
151. nd then gently slide the drive out of the chassis as shown in the following figure Figure 5 23 Removing the optical disk drive 5 Ifyou are not installing another optical disk drive add a filler tray to the empty bay slot see Installing a filler tray on page 92 94 Chapter5 Replacing components ENWW Installing an optical disk drive in the optical bay 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 If you are adding an additional drive remove the filler tray see Removing a filler tray on page 91 amp NOTE Unused optical bay power cables are stored in this tray 4 Lift and hold the drive release latch at the green touch point while sliding the optical disk drive into the bay When the front of the drive is near its final position release the latch but continue to slide the drive inward until the latch closes and engages the drive X TIP An optical drive longer than 175 mm but less than 206 mm must be installed in the bottom bay Figure 5 24 Installing the optical disk drive ie MoeTetere ee my i ma en a ere FA rj cee o See U I iunn a n M Pe User ere a mn ma ma ms ss Ji veiesesvz Uf X TIP During installation the adjacent drive or filler may move slightly You might have to slide and align both devices to get the release
152. ndows XP Restoring 24 Setting up 18 Workstation management Altiris Client Management Solutions 42 Dual state power button 42 FailSafe Boot Block ROM 42 Fault notification and recovery 42 HP Client Manager Software 42 HPQFlash 48 Initial configuration 42 Proactive Change Notification 42 Remote ROM Flash 48 Remote system install 42 Replicating the setup 42 ROM Flash 42 Subscriber s Choice 42 System Software Manager 42 Updating software 42 Workstation security 42 Workstation setup Ensuring proper ventilation 8 ENWW
153. neon PCle x8 4 j lt x4 gt ICH10R pa PCle x1 bE 100MB s PCI 32 33 5V k PCI 32 33 5V EY NOTE The x1 x4 x8 and x16 designators describe the number of electrical PCle lanes routed to an expansion slot For example x16 8 means that the expansion slot is mechanically a x16 length connector with eight PCle lanes connected Processor technology This workstation uses the Intel 5520 chipset to support the latest Quad Core Intel Xeon processor 5500 Series including processors up to 95W These processors incorporate an integrated 3 channel memory controller microarchitecture improvements and large L3 cache to provide superior performance In addition the workstation uses Intel QuickPath Interconnect QPI to connect the processors and I O controller with speeds up to 6 4 GT s Memory technology Workstation dual in line memory modules DIMMs are based on DDR3 1333MHz technology and are error checking and correcting ECC protected Six direct attach memory channels three per central processing unit CPU enable low latency accesses and fast data transfer for improved performance Configurations with one processor provide access to three DIMM slots with a total system memory size of 48GB using Registered DIMMs The addition of a second processor provides access to three more DIMM slots Total system memory size can vary by the following configurations e 24GB using 4GB Unbuffered or 4GB Registered DIM
154. nnection to the printer might not have made a connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables might not be connected properly eee 170 Chapter6 Diagnostics and troubleshooting ENWW Self troubleshooting with HP VisionDiagnostics Hewlett Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems This diagnostic tool should be used to help determine hardware failures Accessible by either CD or USB key these diagnostics run outside the operating system and so make it easy to isolate potential issues that may be operating system related versus hardware HP Vision Diagnostics benefits are e Capture complete system configuration information that can be shared as an HTML file including System serial number o System product number o System BIOS revision Memory size and configuration Processor information Storage device information and configuration Graphics audio communications information and configuration And more e Comprehensive list of diagnostic test available with new added features Highly configurable testing options quick complete custom interactive non interactive Specific failing memory DIMM identification o Tests vide
155. ns below Table 7 1 Maximum hard drives Workstation SATA hard drive SATA SFF SAS hard drive hard drive Z800 5 6 5 Z600 3 4 3 Z400 4 4 4 Small form factor hard drive 192 Chapter 7 Configuring RAID devices ENWW Configuring SATA RAID devices This section describes how to use the Intel Matrix Storage Manager option ROM Configuration utility to set up and manage SATA RAID volumes The following SATA RAID configurations are supported on this workstation e Up to the workstation specific maximum number of internal SATA hard disk drives and eSATA drives if you use an optional eSATA bulkhead cable e Intel Matrix Storage Manager IMSM for Windows If only a single HDD is attached the Intel Matrix Storage Manager option ROM does not execute Associated messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached optical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Guide at http www hp com support linux_user_manual Attaching SATA HDDs Attach the required minimum number of SATA hard drives for the desired RAID level e RAID 0 two or more hard drives e RAID 1 only two hard drives e RAID 5 three or more hard drives e RAID 10 only four hard drives E
156. o card memory Launches DST Smart tests for both SATA and SAS drives Many other tests and diagnostics e Diagnostic Failure Code Output A unique warranty code is generated for each failure which can be used to validate diagnostic use for a specific system e Easy to use uses similar user interface as previous field diagnostics HP Insight Diagnostics e True End2End diagnostics same diagnostics modules used in factory e Easy to obtain Download from Web USB key bootable or CD bootable Included with restore media It is expected that these Vision diagnostics will be run on supported products when attempting to troubleshoot system issues Overview The HP Vision Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation The utility simplifies the process of effectively identifying diagnosing and isolating hardware issues ENWW Self troubleshooting with HP VisionDiagnostics 171 The Survey tab is displayed when you invoke HP Vision Diagnostics This tab shows the current configuration of the workstation From the Survey tab there is access to several categories of information about the workstation Other tabs provide additional information including diagnostic test options and test results The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash dr
157. odes continued Activity Possible cause Recommended action System does not power on System unable to power on CAUTION Internal components might be powered even when the and LEDs are not blinking workstation is off To prevent damage disconnect the workstation power No beeps cord before you remove a component To resolve the problem choose one of the following options Press and hold the power button for less than 4 seconds If the hard disk drive LED turns green then 1 Remove the expansion cards one at a time and try holding the power button again for less than 4 seconds 2 The problem might be on the system board Contact HP for assistance Press and hold the power button for less than 4 seconds If the hard disk drive LED does not turn on green then 1 Check that unit is plugged into a working AC outlet 2 Open the access panel and check that the power button harness is properly connected to the system board 3 Check that all power supply cables are properly connected to the system board 4 Check the power supply functionality a Disconnect the AC power b Remove power supply from system chassis See Removing the power supply on page 78 for details c Plug in the AC power If the power supply fan spins and the BIST LED lights the power supply is functional The problem might be on the system board Contact HP for assistance If the power supply fan does not spin or the BIST LED does not
158. of strain on them Some cables may be routed under rather than over the other expansion cards e To prevent electromagnetic interference avoid installing a card with external cable connections next to a graphics card Removing and installing components 133 PCle card This section describes how to remove and install a PCle card Removing a PCle card 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 amp NOTE An expansion card support is built into the side access panel When the panel is removed the card support is removed allowing access to the expansion cards 3 Remove all cables connected to the PCle card 4 Push down on the expansion card retention clamp levers on the outside of the chassis to open the retention clamp as shown in the following figure If necessary disconnect the auxiliary power cable not illustrated Figure 5 76 Removing the PCle card 5 Release the PCle card latch and then carefully lift the card from the chassis 4 TIP When removing a long card lift it slightly out of connector then release the card guide latch at the front Store the card in an antistatic bag 6 If you are removing a PCle card without a release lever lift the card out of the slot 7 Ifyou are not installing a PCle card install a PCI slot cover and close the PCI retention clam
159. om go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monitors are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the monitor is dim If the workstation has multiple video sources and only a single monitor the monitor must be connected to the primary display adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default VGA source in Computer Setup F10 154 Chapter6 Diagnostics and troubleshooting ENWW Diagnosis during operation Look for blinking LEDs on the front of the workstation The blinking lights are error codes that will help you diagnose the problem Refer to the Diagnostic LED and audible beep codes on page 181 section of this document for information on interpreting diagnostic lights and audible codes Press and hold any key If the system beeps then your keyboard is operating correctly Check all cables for loose or incorrect connections Wake the workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a fe
160. ompts to restore your operating system Some application software might not be restored using this process If software is not restored install it from the appropriate application DVD Ordering backup software 25 Restoring Windows XP Professional This section describes how to restore the Windows XP Professional operating system amp NOTE The workstation must have a CD or DVD writer installed to create the media set Creating RestorePlus media The RestorePlus kit can be created using the files contained on the hard drive To create the restore media 1 Boot the workstation 2 During boot up an HP Backup and Recovery Manager screen is displayed prompting you to create Recovery CDs or DVDs Select Now 3 An Initial Recovery Point IRP of the system is captured This is a snapshot of the system hard drive The capture can take more than 10 minutes 4 After the IRP is created you can create a set of backup CDs or DVDs To create a RestorePlus media set including the Windows XP operating system CD select RestorePlus gt Microsoft Windows XP operating system gt Supplemental media amp NOTE Depending on the options there might be additional DVDs you can create 5 Follow the prompts to create RestorePlus operating system and HPBR media If you are unable to create CD DVDs on your workstation call HP Support and request a RestorePlus media kit For worldwide technical support phone numbers s
161. on powered off 2 Check the connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller Error I O board keyboard controller is defective or is not set properly 1 Reconnect the keyboard with the workstation powered off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with the workstation powered off 2 Be sure that none of the keys are pressed 3 Replace keyboard 4 Replace system board 510 Splash Screen image corrupted 511 CPU CPU A or CPU B Fan not detected Splash Screen image has errors Fan is not connected or is defective Update system BIOS 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 512 Rear Chassis fan not detected Rear fan missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 513 Front Chassis fan not detected Front fan missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 514 Memory fan not detected 515 CPU Overtemp ocurrred Memory fan missing disconnected or defective Insufficient processor cooling or processor defect 1 Verify that the memory fan is installed and connected properly 2 Replace the fan 1 If necessary add a heatsink to the processor and ensur
162. on as an on off switch or as a sleep state button This feature does not completely turn off power but instead causes the workstation to enter a low power standby state This enables you to go to standby without closing applications and to return to the same operational state without any data loss Changing the power button configuration To change the power button configuration 1 Select Start and then select Control Panel gt Power Options 2 In Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate amp NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a sleep state button you can press the power button to put the workstation in a very low power state Press the button again to bring the workstation out of this low power state to full power state To completely turn off power to the workstation press and hold the power button for four seconds A CAUTION Do not use the power button to power off the workstation unless the system is not responding turning off the power without operating system interaction can cause data loss ENWW Workstation management 61 5 Replacing components This chapter presents removal and installation procedures for most internal workstation components It includes these topics Topics Warnings and cautions on page 63 Service considerations on page 64 Customer self repair on p
163. on mode in the CPUs This mode prohibits code from running in pages that were set up as data pages and prevents attacks such as buffer overflows Operating system support is required for this feature Virtualization Technology VTx Enables or disables Intel Virtualization Technology to increase workstation performance Virtualization Technology for Directed I O VT d2 Enables a virtual machine to gain exclusive control of a hardware device such as a graphics card Embedded Security Device This option becomes available if Embedded Device is set to Available Embedded Security Device Hidden or Available turns the Trusted Platform Mechanism TPM on and off Device Hidden is the default If this option is made available the following options become available Power On Authentication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to start the workstation This feature uses the TPM to generate and store the authentication password Reset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must enter a setup password Setting a device to Available enables the operating system to access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enabled by the operating system
164. on the major functions of HP Vision Diagnostics The Test components section provides a description of each test as well as the parameters that may be adjusted when running in Custom test mode The Defect codes section contains information on the numerical error code that may appear in the Errors tab The Memory test tab section provides information on the HP Memory Test application that may be launched from the boot menu The HP Support section provides information on obtaining technical support from HP 180 Chapter6 Diagnostics and troubleshooting ENWW Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey History and Errors tabs to a diskette or a USB flash drive You can not save to the hard drive The system will automatically create an html file that has the same appearance as the information displayed on the screen 1 Insert a diskette or USB flash drive if running HP Vision Diagnostics from CD 2 Click Save in the bottom on any of the Survey History or Errors tabs All three log files will be saved regardless of from which tab the Save button was clicked 3 Select the drive onto which you will save the log files and click the Save button Three html files will be saved to the inserted diskette or USB flash drive amp NOTE Do not remove the diskette or USB key until you see a message indicating that the html files have been written to the media
165. ond followed by a two second pause Three beeps indicator of bad CPU 182 Chapter 6 Diagnostics and troubleshooting Reseat the CPU ENWW Table 6 8 Diagnostic lights and audible codes continued Activity Possible cause Recommended action Red Power LED blinks four Power failure power supply CAUTION Internal components might be powered even when the times once every second is overloaded workstation is off To prevent damage disconnect the workstation power followed by a two second cord before you remove a component pause Four beeps 1 Open the access panel and ensure that all power connections 18 pin Main 8 pin CPU 6 pin Memory are secure on the system board 2 Check if a device is causing the problem by removing all attached devices such as hard diskette or optical disk drives and expansion cards Power on the workstation If the system enters the POST power off and replace one device at a time repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Check the power supply functionality a Disconnect the AC power b Remove power supply from system chassis See Removing the power supply on page 78 for details c Plug in the AC power If the power supply fan spins and the BIST LED lights the power supply is functional The problem might be on the system board
166. onding performance decrease A x16 graphics card runs at the bandwidth of the slot it is plugged into The slot bandwidth can be x1 x4 x8 or x16 A PCle card can be plugged into a slot with a lesser speed It runs at that speed with a commensurate performance decrease Older graphics cards may not comply with this Expansion card configuration restrictions for power supplies A CAUTION To prevent damage the overall power consumption of the workstation including I O cards CPU and memory must not exceed the maximum rating of the workstation power supply For power supply information see Power supply specificationson page 11 The maximum graphics card configuration is Power supply Graphics card maximum 650W 75W 150W One in slot 2 One in slot 2 and or One in slot 4 One in slot 4 Graphics cards greater than 75 watts require the use of an auxiliary power cable adapter If a graphics card greater than 75 watts is used HP recommends that you leave the adjacent slot empty and follow any additional workstation configuration restrictions You can also use a lower power or lower profile card between slots for optimum cooling See the Site preparation guide for the HP Z600 Workstation at http hp com support workstation manuals for further power consumption information 132 Chapter 5 Replacing components ENWW Choosing an expansion card slot ENWW Whenever possible use the following tips to help you
167. optimum performance your operating system must have the most recent updates patches and software fixes For additional driver and software update information refer to Upgrading device drivers on page 23 Transferring files and settings to your Windows workstation ENWW The Microsoft Windows operating system offers data migration tools that helps you choose and transfer files and data from a Windows computer to your Windows Vista or Windows XP Professional operating system workstation For instructions on how to use these tools see the documents at http www microsoft com Setting up the Microsoft operating system 19 Setting up Red Hat Enterprise Linux HP offers an HP Installer Kit for Linux HPIKL to supplement Red Hat box sets and help HP Linux customers customize their system image The HPIKL contains the HP driver CD and device drivers to successfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation_swdrivers Installing with the HP driver CD To install the HP driver CD see Installing with the HP Installer Kit for Linux in the HP Workstations for Linux manual at http www hp com support workstation manuals 20 Chapter 2 Setting up the operating system ENWW Installing and customizing Red Hat enabled workstations Linux enabled workstations require the HP Installer Kit and the purchase
168. options Click the HP Cool Tools icon on the desktop or e Open the HP Cool Tools folder by selecting Start gt All Programs gt HP Cool Tools To learn more about these applications click HP Cool Tools Learn More To install or launch the applications click the appropriate application icon Regulatory information Refer to the Safety amp Regulatory Information guide for product Class information You can also refer to the label on the workstation chassis Accessories For complete and current information on supported accessories and components seehttp www hp com go workstations System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in the Maintenance and Service Guide on the Web at http www hp com support workstation_manuals Serial number and Certificate of Authenticity COA labels if Serial number labels are on the top panel or on the side of the unit at the rear depending on the workstation model applicable The COA label is generally located on the top or side panel near the serial number label Some workstations have this label on the bottom of the unit Linux For information on running Linux on HP workstations 220 Appendix D Locating HP resources seehttp www hp com linux ENWW Product support Table D 2 Product support Topic Location Additional information
169. or unauthorized software other asset control functions and support For users with less stringent security requirements HP does not recommend enabling DriveLock Users in this category include personal users or users who do not maintain sensitive data on their hard disk drives as a common practice For these users the potential loss of a hard disk drive resulting from forgetting both passwords is much greater than the value of the data DriveLock protects Access to Computer Setup F10 and DriveLock can be restricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard disk drives that support the ATA security command set are detected DriveLock appears under the Security menu in the Computer Setup F10 menu You are presented with options to set the master password and to enable DriveLock You must provide a user password to enable DriveLock Because the initial configuration of DriveLock is typically performed by a system administrator a master password should be set first HP encourages system administrators to set a master password whether they plan to enable DriveLock or not This gives the administrator the ability to modify DriveLock settings if the drive is locked in the future After the master password is set the system administrator can enable DriveLock or leave it disabled If a locked hard disk drive i
170. ord jumper Clearing CMOS does not clear the passwords CAUTION Before pressing the Clear CMOS button back up the workstation CMOS settings Pressing the Clear CMOS button resets CMOS values to factory defaults and erases customized information asset numbers and special settings To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File menu Preparing to configure passwords 201 Resetting the password jumper Use the following procedure to disable the power on or setup password features and clear the power on and setup passwords A WARNING To reduce the risk of personal injury from electrical shock and hot surfaces disconnect the power cord from the wall outlet and let the internal system components to cool before touching A CAUTION When the workstation is plugged in the power supply has voltage applied to the even when the workstation is turned off Failure to disconnect the power cord can result in damage to the workstation A CAUTION Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded metal object 1 Oo SS 11 12 Shut down the operating system power off the workstation and external devices and disconnect the workstation power cord and external devices from power outlets D
171. ounding methods and equipment cee eeeteetteeeeeeeeeeeenaeeees 65 ENWW vii viii Grounding the work area paure cde eet es he ite ed deed eee en 66 Recommended ESD prevention materials and equipment ccccecceeceeeeeeeeeeeeeeees 66 Tools and software requirements cccccccccccececeeeeeeeeeeeeeeeeeeeeeeeeeeeteeeeeeeeeeeeeeeeeseeeeeneenees 67 Special handling of Components sa ieget oeae e a aaa a a a E aaa 67 Cables and COMNMCCUOSIS erori AEE E E E I A 67 Hard drives ieee diets awdiede iiiaae eaa iaaa E i aie A ENA e cele end 68 Lithium coin Cell battery saiisine iaiia iadaa a 68 GC stomerself repaik teni sinine a a a a a aa 68 Removing and installing Components sssssisiepinrserree niiae n aiara a iaa n i 69 C mponent locations siper ekna tage aaaea a Cocaine apes an iaraa Mar aaa aa aan atada Aakeri an 70 Disassembly order cctneatidnioiindaiohi hele lal ola Gin 72 Predisassembly procedures soseri aaee TE EA EE EEA EE AEEA 73 Gabe lock opiondl isre n T T T AN te Gaede andes 74 SIdeaccess panel nigel neei a a ates aaeain ches ad eee ees 75 Removing the side ACCESS panel 0 ce eeeeeeeeeeeeeeeeeeteeeeeeeeeeetaaeeeeeeeeeenaeees 75 Installing the side ACCESS panel oo eee eeeeeeeeeeeeeteeeeeeeeeeeeeteeeeaaaeeeeeeteeeenaaaeees 75 Side access panel solenoid lock 2 0 0 cece cee cece cece eeeeeeeeeaeeaeceeceeeeeeeeeeteesesceseneeaeeeeeeeeees 76 Removing the side access panel solenoid IOCK 0
172. owered on Clicking noise coming from inside a Electronic relays have been CRT monitor activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Brightness and contrast settings are too high Lower brightness and contrast settings Fuzzy focus streaking ghosting Flat panel monitor s internal 1 or shadowing effects horizontal digital conversion circuits scrolling lines faint vertical bars or might be unable to correctly unable to center the picture on the interpret the output screen flat panel monitors using synchronization of the an analog VGA input connection graphics card 3 only Select the monitor s Auto Adjustment option in the monitor s onscreen display menu 2 Manually synchronize the Clock and Clock Phase onscreen display functions Download SoftPaq SP22333 to assist with the synchronization Some typed symbols donotappear The font you are using does correctly not support that symbol Use the Character Map to locate and select the appropriate symbol Select Start gt All Programs gt Accessories gt System Tools gt Character Map You can copy the symbol from the Character Map into a document EEE se 168 Chapter6 Diagnostics and troubleshooting ENWW Solving audio problems Table 6 6 Audio problems
173. own in the following figure Figure 5 83 Disconnecting the heatsink fan cable Before lifting the heatsink gently twist the heatsink to break the thermal compound between the CPU and the heatsink Lift the CPU heatsink out of the chassis Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink allowing the alcohol on the CPU and CPU heatsink to dry completely Installing the CPU heatsink i ENWW Perform one of the following tasks e Ifyou are reusing the original heatsink apply thermal compound to the center of the CPU top surface e Ifyou are using a new CPU heatsink do not apply thermal compound to the CPU because the new heatsink already has thermal compound applied to the heatsink surface Instead remove the thermal compound protective liner from the bottom of the new heatsink Align the four mounting screws with the mounting holes in the system board and carefully place the heatsink on the CPU Ensure that the heatsink is placed properly with the fans positioned toward the front CAUTION Do not overtighten the heatsink screws If you overtighten them you might strip the threads in the system board tray Do not fully tighten one screw and then move on to the next Instead tighten all screws a little at a time ensuring that the CPU remains level Tighten all screws partially so the CPU heatsink remains level Removing and installing components 141 4 Tighten
174. p amp NOTE Itis normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp 134 Chapter 5 Replacing components ENWW Installing a PCle card 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 NOTE An expansion card support is built into the side access panel When the panel is removed the card support is removed allowing access to the expansion cards 3 Select the desired expansion card slot for the PCle card See Choosing an expansion card slot on page 133 for help in selecting a slot 4 Push the expansion card retention clamp levers down on the outside of the chassis to release the retention clamp as shown in the following figure Figure 5 77 Removing the slot cover 5 Remove the PCI slot cover by pulling it up out of the chassis X TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside ENWW Removing and installing components 135 6 Angle the card into the expansion card guide Align the PCle card keyway with the slot key and then firmly seat the card in the slot as shown in the following figure If required b
175. p F10 Utility The BIOS ROM is a 2 MB Serial Peripheral Interface SPI port See http www hp com go quickspecs to review the latest BIOS ROM specifications 30 Chapter4 System management ENWW The Computer Setup F10 Utility This section includes these topics Topics Computer Setup F10 functionality on page 31 Accessing the Computer Setup F10 Utility on page 33 The Computer Setup F10 Utility menu on page 34 Computer Setup F10 functionality ENWW The Computer Setup F10 Utility enables you to Update BIOS using a USB device Change factory default settings and set or change the workstation configuration which might be necessary when you add or remove hardware Determine if all devices installed on the workstation are recognized by the system and functioning Determine information about the operating environment of the workstation Solve system configuration errors that are detected but not fixed during the Power On Self Test POST Establish and manage passwords and other security features Establish and manage energy saving time outs not supported on Linux platforms Modify or restore factory default settings Set the workstation date and time Set view change or verify the workstation configuration including settings for CPU graphics memory audio storage communications and input devices Modify the boot order of installed mass storage devices such as SA
176. perating system Power off the workstation and all peripheral devices connected to it Remove or disengage security devices that prevent you from opening the workstation Disconnect the power cord from the electrical outlet and then from the workstation Disconnect peripheral device cables from the workstation Gather the tools Service the workstation Restore power to the workstation when servicing is done Removing and installing components 73 Cable lock optional If a cable lock is installed on the workstation remove it before servicing the workstation Unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 2 Removing the cable lock 74 Chapter5 Replacing components ENWW Side access panel Before accessing the internal components of the workstation you must remove the side access panel This section describes how to remove and install the side access panel Ef NOTE An expansion card support is built into the side access panel When the panel is removed the card support is removed allowing access to the expansion cards Removing the side access panel A WARNING Before removing the workstation side access panel be sure that the workstation is powered off and that the power cord is disconnected from the electrical outlet 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove locks that are present such as cable lock or side
177. played displays the F9 Boot Menu during POST Selecting Hidden prevents the text from being displayed However pressing F9 still accesses the boot menu e F10 Prompt Displayed or Hidden Selecting Displayed displays F10 Setup during POST Selecting Hidden prevents the text from being displayed but pressing F10 still accesses the Setup screen e F12 Prompt Displayed or Hidden Selecting Displayed displays F12 Network Service Boot during POST Selecting Hidden prevents the text from being displayed but pressing F12 still forces the workstation to attempt booting from the network e Option ROM prompt Enable or Disable Enabling this feature causes the workstation to display a message before loading options ROMs e Remote Wakeup Boot Source Enables you to set the remote wakeup boot source as Local Hard Drive Remote Server e After Power Loss On Off Previous State Enabling this option directs the previous state to be the default e POST Delay in seconds 5 10 15 20 None Adds a specified delay to the POST process This delay is sometimes needed for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives you time to select F10 to enter the Computer Setup F10 Utility BIOS Power On Enables you to disable or specify a weekday and time for BIOS power on Processors Enables disables these options e
178. plugged into a working AC outlet b Verify that the power button harness is connected to the inline front panel I O device assembly connector 2 Verify that the power supply cables are connected to the system board 3 Verify power supply functionality a Disconnect the AC power b Remove the power supply c Reconnect the AC power e Ifthe power supply fan spins and the BIST LED illuminates see Testing power supply on page 163 the power supply is good Replace the system board e Ifthe power supply fan does not spin or the LED does not illuminate see Testing power supply on page 163 replace the power supply 162 Chapter6 Diagnostics and troubleshooting ENWW Solving power supply problems This section presents power supply troubleshooting scenarios Testing power supply Before replacing the power supply use the Built In Self Test BIST feature to learn if the power supply still works To test the power supply 1 Unplug the AC power 2 Remove the power supply a Plug in AC power and verify the following e ifthe green BIST LED on the rear of the workstation is illuminated and the fan is spinning the power supply is functional e Ifthe green BIST LED is not illuminated or the fan is not spinning replace the power supply See the Rear panel components section of this service guide to locate the BIST LED on this workstation Table 6 2 Power supply problems Problem Cause Solution Po
179. power on the workstation St es Reset the workstation passwords and configuration information such as the system date and time The workstation powers up for three to five seconds then powers down Using the Computer Setup F10 Utility to Reset CMOS ENWW To reset CMOS using the Computer Setup F10 Utility 1 Access the Computer Setup F10 Utility menu 2 When the Computer Setup message appears in the lower right corner of the screen press F10 and then press Enter to bypass the title screen if necessary If you do not press F10 while the message is displayed the workstation must be restarted to access this utility 3 From the Computer Setup F10 Utility menu select File gt Default Setup This restores the settings that include boot sequence order and other factory settings However it does not force hardware rediscovery 4 Choose Restore Factory Settings as Default and the press F10 to accept Clearing and Resetting the CMOS 203 5 Select File gt Apply Defaults and Exit and then press F10 to accept 6 Reset the workstation passwords and configuration information such as the system date and time amp NOTE This step does not clear the passwords 204 Chapter 8 Configuring password security and resetting CMOS ENWW A Connector pins Workstation PS 2 keyboard Pin Signal 1 Data 2 Unused 3 Ground 4 5 VDC 5 Clock 6 Unused Workstation PS 2 mouse Pin S
180. pport Assistant is not available on Windows XP Professional x32 or x64 Editions or on Linux HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start gt Help and Support The interface also provides customized help and support links to the HP Web site related to your HP Workstation NOTE The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux amp NOTE Currently HP Help and Support Center does not work on Windows Vista E support Online access and support resources include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communities and product change notification services The following Web sites are also available to you e _http www hp com Provides useful product information e http www hp com support workstation_manuals Provides the latest online documentation e _http www hp com go workstationsupport Provides technical support information for workstations e _http www hp com support Provides a listing of the worldwide technical support phone numbers Access the telephone numbers by visiting the Web site then select your region a
181. product must always be lifted by two persons to avoid personal injury due to product weight CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object CAUTION Observe the following cautions when removing or replacing a processor Installing a processor incorrectly can damage the system board Contact an HP authorized reseller or service provider to install the processor If you plan to install the processor yourself read all of the instructions carefully before you begin Failure to follow the workstation preparation instructions can result in an improperly installed processor causing extensive workstation damage Processor socket pins are delicate and bend easily Use extreme care when placing the processor in the socket CAUTION To prevent damage to the workstation observe the following Electrostatic Discharge ESD precautions while performing the system parts removal and replacement procedures Work on a static free mat Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground Create a common ground for the equipment you are working on by connecting the static free mat static strap and peripheral units to that piece of equipment amp NOTE HP accessories are for use in HP Works
182. prompt appears NOTE To ensure that the recovery processes reinstall on the correct hard drive do not disconnect the target drive during the recovery process 3 Follow the prompts to restore the system to factory like condition Restoring Novell SLED The SLED restore media is required to restore the Linux operating system Creating restore media THE SUSE Linux Enterprise Desktop preload includes a SUSE ISO icon on the desktop You can click this icon to go to the iso directory The iso directory contains all iso images used to preload your workstation To recover or restore the original image follow the instructions in the readme file in the iso directory to copy the ISO image file onto CDs 28 Chapter3 Restoring the operating system ENWW amp NOTE Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure ENWW Restoring Novell SLED 29 4 System management This section describes the tools and utilities that provide system management for the workstation It includes these topics Topics BIOS ROM on page 30 The Computer Setup F10 Utility on page 31 Workstation management on page 42 BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM It includes functions such as Power on Self Test POST PCI device initialization Plug and Play support power management and the Computer Setu
183. quired to seat or unseat cables during insertion or removal from the connector When possible handle cables by the connector or pull strap In all cases avoid bending or twisting the cables and be sure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced When servicing the workstation be sure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the workstation Service considerations 67 Hard drives Hard drives are fragile precision components Avoid subjecting them to physical shock and vibration The following guidelines apply to all drives including failed drives replacement drives and spares e Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are mounted in the workstation e Avoid dropping hard drives from any height e Ifyou are inserting or removing a hard drive power off the workstation Do not remove a hard drive while the workstation is powered on or in standby mode e Before handling a drive be sure that you discharge static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage see ESD information on page 64 To prevent possible ESD damage when the drive is installed connect the drive power cable before connecting the data cable This discharges
184. r P26 Pin Signal 1 5V 2 5V 3 USB8 4 USB7 ENWW 211 USB 2 DASH connector P26 Pin Signal CAUTION Possible equipment damage 5 USB8 The 2x5 connector can be mated to either a wide 2x5 option 6 USB7 cable connector or a narrow 1x5 option cable connector 7 GND To prevent damage to the connectors always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only 8 GND of the 2x5 connector pin 9 is not keyed on the connector 9 not keyed 10 Cable detect Internal USB 2x5 Pin Signal 9 4 1 5V 2 5V ooo O 3 USB7 oOo 8 O80 4 USB8 CAUTION Possible equipment damage 5 USB7 The 2x5 connector can be mated to either 6 USB8 a wide 2x5 option cable connector or a narrow 1x5 option cable connector 7 GND To prevent damage to the connectors 8 GND always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 9 not keyed 2x5 connector pin 9 is not keyed on the connector 10 DETECT Workstation front system fan Pin Signal 1 Ground 2 12V el nnana 3 Tach 4 1 4 CMD 5 MT 212 Appendix A Connector pins ENWW ENWW Workstation rear system fan Pin Signal ee m oooooo 156342 2 12V 3 Tach1 4 PWM1 5 TACH2 6 PWM2 Workstation CPU fan Pin Signal Rasan 1 3_3V 2 3_3V 3 3_3V 4 12V 5 GND Workstation memory fan Pin Signal 3 1 1 GND alolo 2 2 12V 3 Tach R 4 PWM R
185. r CPU Install them in pairs of the same size if your workstation has two CPUs Supported DIMM configurations ENWW This workstation supports these DIMM configurations Unbuffered and Registered DIMM support Memory configuration from 1GB to 24GB unbuffered DIMMs Memory configuration from 4GB to 48GB registered DIMMs Total DIMM count Independent channels Single processor Dual processor per processor Single One Two Dual Two Four Three Three Six In dual processor configurations the workstation can be configured for NUMA or non NUMA modes No support for mirroring No support for DIMM sparing NUMA mode provides contiguous address space for each CPU such that a CPU can access its own local memory faster than it can access memory local to another processor or to memory shared between processors NOTE For maximum performance install the same number of DIMMs per CPU Install them in pairs of the same size if your workstation has two CPUs Removing and installing components 125 BIOS errors and warnings The BIOS generates warnings errors on invalid memory configurations e Ifthe BIOS can find a valid memory configuration by disabling plugged in memory it does so and reports a warning during POST the workstation can still be started The warning will indicate the location of the failed DIMM on the system board or memory riser e If there is no way for the BIOS to obtain a valid memory configura
186. r a TPM user key password to start the workstation This feature uses the TPM to generate and store the authentication password e Reset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must enter a setup password Setting a device to Available enables the operating system to access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enabled by the operating system Network Service Boot Enables or disables the ability to boot to the network using the F 12 key or the boot order System IDs Provides these options e Asset Tag A 16 byte string identifying the workstation e Ownership Tag An 80 byte string identifying ownership of the workstation This tag appears on the screen during POST e Universal Unique Identifier UUID Can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the factory and are used to uniquely identify the workstation e Keyboard Enables you to set the keyboard locale for System ID entry ENWW The Computer Setup F10 Utility 37 Table 4 1 Computer Setup F10 Utility menu descriptions continued Heading Option Description System Security Provides these options Data Execution Prevention Enables or disables Data Execution Preventi
187. racket in the optical bay Repeat the steps above to install a second drive 118 Chapter 5 Replacing components ENWW Configuring the cabling If the internal bays are not filled to capacity the pre installed blind mate data cables for the unused internal hard drive bays may have to be unplugged from the system board to enable the proper connection of the hard drives installed in this bracket After all internal and optical bay hard drives are connected the blind mate cabling may be reconnected to the next available ports on the system board Ef NOTE If no additional SATA ports are available move all optical devices to the SAS data ports To locate connectors on the system board see the service label on the side access panel 1 Use the following figure to connect the supplied Y adapter power cable to the power connectors on the SFF hard drives Figure 5 65 Connecting the power 2 Use the previous figure to locate the optical device power supply cable and connect it to the Y adapter power cable 3 Select the SATA interconnect data cable from those supplied with the hard drive kit that best fits the hardware configuration of the workstation ENWW Removing and installing components 119 4 Connect one end of the data cable to the hard drive as shown in the following figure Figure 5 66 Connecting the data cables to the hard drives s i I I I I I 5 Connect the opposite end of the data cable to the syste
188. rial number select Security gt System Invalid electronic serial with the system IDs in the Computer Setup F10 Utility number ERROR Invalid electronic No electronic serial number is stored To assign a serial number select Security gt System serial number no number with the system IDs in the Computer Setup F10 Utility ERROR An unsupported Unsupported processor detected Replace the processor processor is installed System halted ERROR A processor requiring Unsupported processor detected Replace the processor too much power is installed System halted 190 Chapter6 Diagnostics and troubleshooting ENWW ENWW Table 6 10 POST error messages continued Screen message Probable cause Recommended action ERROR Mixing processors with different power requirements This is not supported System halted Invalid electronic serial number Mixed type processors detected Incorrect serial number registered in the system Replace the processors with matched processors Use the Computer Setup F10 Utility to reset the serial number Mixing processors with different power requirements This is not supported System halted Mixed type processors detected Replace the processors with matched processors Mixing Two Different Processor Types MP and DP Mixed type processors detected Replace the processors with matched processors Network Server Mode Active and No
189. rkstation 23 3 Restoring the operating system This chapter describes how to restore the Windows or Linux operating system It includes these topics Topics Restore methods on page 24 Ordering backup software on page 25 Restoring Windows Vista on page 25 Restoring Windows XP Professional on page 26 Restoring Novell SLED on page 28 Restore methods The Windows Business Vista operating system can be reinstalled using the HP RestorePlus process The Windows XP Professional operating system can be reinstalled using the RestorePlus process or the HP Backup and Recovery Manager e __ RestorePlus The RestorePlus process reinstalls the Windows operating system and device drivers for devices included with the system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD e HP Backup and Recovery Manager HPBR Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the system partition It captures a snapshot of the system partition and stores it in a Recovery Point Everything on the system partition at the time the recovery point was made is saved NOTE HP Backup and Restore is only supported on the HP xw6600 and xw8600 Workstations The Recovery Point is saved to the hard
190. rkstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Carefully separate the carrier rails and set the drive between them aligning the pins with the holes Release the rails to secure the rails on the drive as shown in the following figure Figure 5 58 Installing the carrier rails 4 Carefully squeeze the rails together and then slide the drive into the carrier until it snaps into place as shown in the following figure Figure 5 59 Installing the drive in the carrier ENWW Removing and installing components 115 5 Insert the hard disk drive carrier into the optical disk drive bay cage until it reaches the release latch Pull the latch and slide the slot load assembly into the chassis past the latch Release the latch and then slide the assembly further into the chassis until it snaps into place as shown in the following figure Figure 5 60 Installing the drive carrier in the ODD bay d i 6 Connect the power and data cables to the drive as shown in the following figure Figure 5 61 Connecting the power and data cables to the drive meek x a 7 Ensure that the other end of the data cable is connected to the proper HDD data connector on the system board 8 Reinstall all removed components and reconnect all cables that have been disconnected 116 Chapter 5 Replacing components ENWW Installing dua
191. roblems continued Problem Cause Solution a Disconnect AC power b Remove the power supply c Plug in AC power e Ifthe power supply fan spins and the LED illuminates see Testing power supply on page 163 the power supply is good Replace the system board e Ifthe power supply fan does not spin or the LED does not illuminate see Testing power supply on page 163 replace the power supply Solving diskette problems Table 6 3 Diskette problems Problem Cause Solution Diskette drive light stays on Diskette is damaged 1 Right click Start select Explore and then select a drive 2 Select File gt Properties gt Tools 3 Under Error checking select Check Now Diskette is incorrectly inserted Remove and reinsert diskette Files on the diskette are damaged Verify the program diskettes Drive cable is not properly connected Reconnect the power cable and verify that all four pins are connected Drive not found Diskette drive cannot write to a diskette Cable is loose Reseat the diskette drive data and power cables Removable drive is not seated properly Diskette is not formatted Reseat the drive Format the diskette Diskette is write protected Use another diskette or remove the write protection Writing to the wrong drive Verify the drive letter in the path statement There is not enough space on the diskette Diskette write
192. s A CAUTION Do not power off the workstation while the ROM is saving the Computer Setup F10 Utility changes because the Complementary Metal Oxide Semiconductor CMOS could become corrupted After you exit the F10 Setup screen you can disconnect power from the workstation ENWW The Computer Setup F10 Utility 33 The Computer Setup F10 Utility menu The following table describes the functions available in the Computer Setup F10 utility menu amp NOTE With new BIOS releases the following content is subject to change so the menu might be different than shown Table 4 1 Computer Setup F10 Utility menu descriptions Heading Option Description File System Displays the following system characteristics ii e Product Name e QPI Link Speed e Memory Size e Integrated MAC e System BIOS e Boot Block Date e Chassis serial number e Asset Tracking Number e Management Module e Processor Type e Processor Speed e Processor Stepping e Cache Size e DIMMs About Displays copyright information System Displays system temperatures and fan speeds Temperatures Set Time and Date Enables you to set system time and date Flash System Enables you to upgrade the BIOS from a ROM image on diskette CD or USB ROM Replicated Provides these options Setup e Save to Removable Media Saves the workstation configuration including CMOS in the qsetup txt file This file can be saved to a formatted blan
193. s HP WattSaver technology enables support of the European Union EuP power limit of 1W in off mode HP Quiet Fan Technology enables quiet system operation Description 3 Workstation components This section describes workstation components including front and rear panel components and includes these topics Topics Chassis components on page 5 Front panel components on page 6 Rear panel components on page 7 SSS SS SSS SSS SSS For complete and current information on supported accessories and components for the workstation see http partsurfer hp com 4 Chapter 1 Workstation overview ENWW Chassis components The following image shows the components of a typical workstation configuration Drive configurations can vary Figure 1 2 Workstation components Table 1 1 Workstation component descriptions Item Description Item Description 1 Side access panel 10 System board 2 Side access panel key lock 11 PCle graphics card 3 Memory duct fan housing 12 PCI card 4 Rear system fan assembly 13 Power supply 5 Hard disk drive 14 Expansion card guide and front fan 6 Speaker 15 Optical disk drive 7 CPU heatsink 16 Chassis 8 Memory module DIMM 17 Optical bay filler 9 Processor CPU ENWW Description 5 Front panel components The following figure shows the front panel of a typical workstation configuration Figure 1 3 Front panel Table 1 2 Front panel connectors
194. s continued Heading Option Description Slot 1 PCle2 x8 Slot 1 option ROM download Enable or Disable 4 Slot 2 PCle2 Slot 2 option ROM download Enable or Disable x16 Sot 3 PCle x8 Slot 3 option ROM download Enable or Disable 4 Slot 4 PCle2 Slot 4 option ROM download Enable or Disable x16 Slot 5 PCI Slot 5 option ROM download Enable or Disable and latency timer and speed 32 33 Slot 6 PCI Slot 6 option ROM download Enable or Disable and latency timer and speed 32 33 HP Z400 Workstation PCI slots Slot 1 PCle2 x8 Slot 1 option ROM download Enable or Disable and latency timer and speed 4 Slot 2 PCle2 Slot 2 option ROM download Enable or Disable and latency timer and speed x16 Slot 3 PCle x8 Slot 3 option ROM download Enable or Disable and latency timer and speed 4 Slot 4 PCle2 Slot 4 option ROM download Enable or Disable and latency timer and speed x16 Slot 5 PCI Slot 5 option ROM download Enable or Disable and latency timer and speed 32 33 Slot 6 PCI Slot 6 option ROM download Enable or Disable and latency timer and speed 32 32 EEooee ee eee 1 Available on selected models 2 These options should be used by advanced users only ENWW The Computer Setup F10 Utility 41 Workstation management This section summarizes capabilities features and key components of workstation management including Section topics
195. s are not the same model To copy a setup configuration 1 Select a setup configuration to copy and then restart the workstation 2 Power off the workstation you are configuring and insert the configuration diskette into the diskette drive or USB media device 3 As soon as the workstation powers on press and hold F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen Ef NOTE Ifyou do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 4 Select File gt Replicated Setup gt Save to Removable Media Follow the instructions on the screen to create the configuration diskette or USB media device 5 Power on the workstation you are configuring 6 Press and hold the F10 key until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen 7 Select File gt Replicated Setup gt Restore from Removable Media and then follow the instructions on the screen 8 Restart the workstation when the configuration is complete 44 Chapter4 System management ENWW Copying a setup configuration to multiple workstations A CAUTION A setup configuration is model specific If source and target workstations are not the same ENWW model file system corruption might result This method
196. s present POST requires a password to unlock the device If a power on password is set and it matches the device s user password POST does not prompt the user to re enter the password Otherwise the user is prompted to enter a DriveLock password For a cold start use the master or user password For a warm start enter the same password used to unlock the drive during the preceding cold start Users have two attempts to enter a correct password During cold start if neither attempt succeeds POST continues but the drive remains inaccessible During a warm start or restart from the Windows operating system if neither attempt succeeds POST halts and the user is instructed to cycle power 52 Chapter 4 System management ENWW Enabling DriveLock To enable and set the DriveLock user password 1 2 ENWW Power on or restart the workstation As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS2 keyboard you might see a keyboard error message Disregard it Select Security gt DriveLock Security For each DriveLock capable drive select a drive by pressing F10 to accept Under Enable Disable DriveLock options select Enable and then press F10 to enable DriveLock
197. se the above steps to install the side access panel solenoid lock This involves connecting the solenoid lock cable to the system board and fastening the solenoid lock to the chassis ENWW Removing and installing components 77 Right side panel This section describes how to remove and install the right side panel Removing the right side panel NOTE Use this procedure to access the backplane wiring 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the three T 15 Torx screws as shown in the following figure Slide the right side panel toward the rear of the chassis and then lift if off the chassis Figure 5 6 Removing the right side panel Installing the right side panel To install the panel slide it into position on the workstation and then fasten it with three T 10 Torx screws Power supply This section describes how to remove and install a power supply Removing the power supply 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 78 Chapter 5 Replacing components ENWW 3 Pull out the power supply locking handle marked with the green label Use the handle to pull the power supply out of the chassis as show in the following figure Figure 5 7 Removing power supply Installing the power supply Slide the power supply into the chassis
198. select the proper slot for an expansion card e Insert the primary graphics card in a PCle x16 slot intended for graphics e Insert a second graphics card in a second PCle x16 slot intended for a secondary graphics card e Install full length cards in slots that support full length cards e For optimal cooling and acoustics do not insert a card next to a graphics card to avoid blocking the graphics card heatsink and fan This is especially important for a card that requires an auxiliary power cable For best results choose a lower profile card to place next to the graphics heatsink and fan e Install a card in a slot that most closely matches its interface technology o Install a PCle Gen2 x8 card in a PCle Gen2 x8 slot Install a PCle Gen1 x8 card in a PCle Gen1 x8 slot Install a PCle Gen1 x4 card in a PCle Gen1 x4 slot Install a PCle Gen1 x1 card in a PCle Gen x1 slot Install a PCI card in a PCI slot e Leave as much space as possible between cards e For best operational efficiency select a slot that Has more lanes electrically o Has fewer lanes but is closer to your needs For example place an x16 card in an x8 slot and an x8 card in a an x4 slot e An x1 connector supports an x1 card only Although an x1 card can be inserted into any slot this may waste the potential for future card placement e Install cards that require internal cable connections so that the cables are organized and have the least amount
199. sistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 66 Chapter 5 Replacing components ENWW Tools and software requirements The tools necessary for workstation component removal and installation are e Torx T 15 driver e Flat blade and cross tip screwdrivers e Diagnostics software Special handling of components A The components included in this section require special handling when servicing the workstation WARNING Donotuse the front bezel as a handle or lifting point when lifting or moving the workstation Lifting the workstation from the front bezel or lifting it incorrectly could cause the workstation to fall causing possible injury to you and damage to the workstation To properly and safely lift the workstation lift from the bottom of the workstation WARNING Do not use the front bezel as a handle or lifting point when lifting or moving the workstation Lifting the workstation from the front bezel or lifting it incorrectly could cause the workstation to fall causing possible injury to you and damage to the workstation To properly and safely lift the workstation use the handles If the workstation is not equipped with handles lift from the bottom of the workstation Cables and connectors ENWW Handle cables with care to avoid damage Apply only the tension re
200. sk drive release tab lift the handle and then use the handle to pull the hard disk drive from the chassis as shown in the following figure Figure 5 36 Removing the drive from the chassis 4 Carefully separate the upper hard disk drive carrier rails and then tilt the drive outward as shown in the following figure Figure 5 37 Removing the drive from the carrier Carefully separate the lower carrier rails and then remove the drive from the carrier 5 Reinstall all removed components and reconnect all cables that have been disconnected ENWW Removing and installing components 103 Installing a hard disk drive in the hard drive bay Hard disk drive cable configuration The hard disk drive bays are labeled 0 top bay and 1 The hard disk drive bays provide two data cables They are labeled HDD BAY 0 and HDD BAY 1 SATA hard disk drive cables are plugged into SATA data port connectors on the system board starting at SATA port zero Installing a hard disk drive 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 3 Select a drive bay in which to install the drive Use the hard disk drive installation order shown in the following figure to select a drive bay in which to install the drive Figure 5 38 Selecting a drive bay _ 4 If there is a drive carrier in the desired slot press the gre
201. station see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 Remove the rear system fan assembly see Removing the rear system fan assembly on page 122 Remove the memory fan assembly see Removing the memory fan on page 122 Remove expansion boards and graphics cards see Removing a PCle card on page 134 Removing a PCI card on page 137 TIP Make a note of the cable connections before disconnecting them from the system board For more information refer to Power connectionson page 81 Disconnect all cabling from the system board Prepare the chassis for system board removal a Move the optical drives out of the chassis far enough to clear the system board see Removing an optical disk drive from the optical bay on page 93 Place the optical drive and CPU power cables in the bottom optical drive bay Place the hard drive and front I O cables over the chassis edge The following figure presents an example of these steps Removing and installing components 145 b Place the memory power cable in the chassis hook as shown in the following figure 8 Release the system board latches as shown in the following figure 146 Chapter 5 Replacing components ENWW 9 Slide the system board forward as shown in the following figure Figure 5 86 Removing the system board 10 Using the CPU heatsinks as handles lift the system
202. sword jumper 201 Power supply Currents 10 Power consumption 11 Resetting power supply 12 Specifications 11 System fans 12 Voltages 9 Product features Front panel components 4 Physical characteristics 8 Rear panel components 4 System board architecture 1 Workstation components 1 Product overview Workstation description 1 Workstation features 1 Workstation specifications 1 R Red Hat Linux Setting up 18 Replacing components Access panel 69 Battery 68 cable lock 69 Component locations 69 CPU 69 CPU heatsink 69 Disassembly order 69 Front panel I O cable assembly 69 Front system fan 120 Index 225 Hard disk drive 69 Lower front bezel 69 Memory 69 Memroy fan 69 Optical bay filler tray 69 Optical disk drive 69 PCI card 69 PCle card 69 Power connections 69 Power supply 69 power switch cable assembly 69 Predisassembly 69 Rear system fan 122 right side panel 69 Self repair 62 Service considerations 62 side access panel sensor 69 side access panel solenoid lock 69 Slot identification 69 Slot load optical bay 69 Speaker 69 System board 69 Upper front bezel 69 RestorePlus 25 Restoring the operating system Restore methods 24 Windows Vista 24 Windows XP 24 S Software Ordering 24 Support Locating HP resources iii U Updating the workstation First boot update 21 Updating drivers 19 Updating the BIOS 23 Ww Windows operating system monitor 160 Windows Vista Restoring 24 Settingup 18 226 Index Wi
203. t BIOS driver and software updates on a regular basis Updating the workstation after first boot After successfully booting the workstation for the first time you should follow these guidelines to ensure that the workstation is up to date e Ensure that you have the latest system BIOS loaded See Upgrading the BIOS on page 21 for instructions e Ensure that you have the latest drivers for your system See Upgrading device drivers on page 23 for instructions e Become familiar with your available HP resources e Consider a subscription to Driver Alerts at http Awww hp com go subscriberschoice Upgrading the BIOS For optimum performance determine the BIOS revision on the workstation and upgrade it if necessary ENWW Setting up Novell SLED 21 Determining current BIOS To determine the current BIOS of the workstation during system power up 1 Wait for F10 setup to appear on the lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the workstation BIOS version under File gt System Information 3 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website 22 Chapter 2 Setting up the operating system ENWW Upgrading BIOS To find and download the latest available BIOS which includes the latest enhancements 1 Go to http Awww hp com go workstationsupport 2 Select Download Drivers and Software fro
204. takes longer to prepare the configuration diskette but copying the configuration to target workstations is fast A bootable diskette is required for this procedure If the Windows XP Professional operating system is not available to create a bootable diskette use the method for copying to a single workstation instead see Copying a setup configuration to a single workstation on page 44 1 2 3 4 5 10 11 Create a bootable diskette or USB media device Select a setup configuration to copy If you are using a diskette or USB insert it now Restart the workstation As soon as the workstation powers on press and hold F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it Select File gt Replicated Setup gt Save to Removable Media and follow the instructions on the screen to create the configuration diskette or USB media device Download a BIOS utility for replicating the setup such as repset exe and copy it to the configuration diskette or USB media device To obtain this utility see http www hp com support files Enter the model number of the workstation On the configuration diskette create an autoexec b
205. tation From the Computer Setup F10 use of the Setup utility until the password is Utility menu entered Network Server Mode Provides unique security features for From the Computer Setup F10 workstations used as servers Utility menu SATA hard disk drive security HP workstations include the HP DriveLock facility for SATA hard disk drives to prevent unauthorized access to data A WARNING Enabling DriveLock can render a SATA hard disk drive permanently inaccessible if the master password is lost or forgotten No method exists to recover the password or access the data DriveLock has been implemented as an extension to Computer Setup F10 functions It is only available when hard disk drives that support the ATA security command set are detected On HP workstations it is not available when the SATA emulation mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the data stored on it is inconsequential when compared to the damage that could result from unauthorized access to its contents To balance this level of security with the need to address the issue of a forgotten password the HP implementation of DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the user No back door can be used to unlock the drive
206. tation products They have been extensively tested for reliability and are manufactured to high quality standards Warnings and cautions 63 Service considerations Review the following service considerations before replacing system components Cautions warnings and safety precautions Review the cautions warnings and safety precautions before accessing the workstation components Also review the Safety and Regulatory Guide that came with the workstation for more information ESD information Generating static The following table shows that different activities generate different amounts of static electricity through electrostatic discharge ESD Static electricity increases as humidity decreases Relative humidity Event 55 40 10 Walking across carpet 7 500V 15 000V 35 000V Walking across vinyl floor 3 000V 5 000V 12 000V Motions of bench worker 400V 800V 6 000V Removing bubble pack from PCB 7 000V 20 000V 26 500V Packing PCBs in foam lined box 5 000V 11 000V 21 000V CAUTION Static electricity in the amount of 700 volts might degrade a product 64 Chapter 5 Replacing components ENWW Preventing ESD equipment damage Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories e Transport products in static safe containers s
207. tation_manuals ENWW This section includes these topics Topics Component locations on page 70 Disassembly order on page 72 Power connections on page 81 Upper front bezel on page 83 Memory fan on page 122 Memory on page 125 Predisassembly procedures on page 73 Lower front bezel on page 84 Expansion card slot identification on page 131 Cable lock optional on page 74 Front panel I O cable assembly on page 85 Choosing an expansion card slot on page 133 Side access panel on page 75 Power switch cable assembly on page 89 PCle card on page 134 Side access panel solenoid lock on page 76 Optical bay filler tray on page 90 PCI card on page 137 Right side panel on page 78 Optical disk drive on page 93 CPU heatsink on page 140 Power supply on page 78 Slot load optical disk drive optional on page 97 CPU on page 143 Speaker on page 79 Hard disk drive on page 102 System board on page 145 Side access panel sensor optional System fans on page 120 on page 80 Battery on page 148 Removing and installing components 69 Component locations The following illustration and table identify workstation system board components Figure 5 1 System board component locations Table 5 2 System board components ID Item Component Item Component I
208. tem Component 1 Memory power 13 Main power 25 PCI 32 33 2 Memory sockets 14 Crisis recovery jumper 26 PCI 32 33 3 CPU1 fan 15 Front system fan 27 PCle2 x16 4 CPU1 socket 16 Clear CMOS button 28 PCle2 x8 4 2 5 CPUO fan 17 HDD LED 29 PCle2 x16 6 CPUO socket 18 Power button LED speaker 30 PCle x8 4 7 Side access panel solenoid 19 Front USB 31 Rear system fan lock 70 Chapter5 Replacing components ENWW ENWW Table 5 2 System board components ID continued Item Component Item Component Item Component 8 CPU power 20 SATA 32 Audio 9 Flexible diskette drive 21 Internal USB1 33 Network 10 1 H fan 22 Internal USB 2 DASH 34 USB 11 Password jumper 23 IEEE 1394a connector 35 Keyboard mouse standard with RDIMM system board 12 Battery 24 Front audio 36 Serial header 37 1 Electrically x16 bandwidth 2 Open ended slot that allows installation of x16 card Memory fan For related system architecture information see System board architecture on page 1 Removing and installing components 71 Disassembly order For convenience disassembly procedures should be followed in a particular order Use the following table to determine the sequence in which to remove major workstation components Table 5 3 Workstation component disassembly order Predisassembly procedures on page 73 Cable lock optional on page 74 Side access panel on page 75 Side access panel solenoid lock on page 76
209. ter 5 Replacing components ENWW Removing a hard disk drive from the slot load optical bay 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 amp NOTE An expansion card support is built into the side access panel When the panel is removed the card support is removed allowing access to the expansion cards 3 Remove any expansion slot cables that might interfere with slot load assembly removal 4 Disconnect the slot load drive data cable from the system board connector as shown in the following figure Figure 5 41 Disconnecting the data cable from the system board 5 Disconnect the optical drive power cable from the chassis power cable and the optical drive data cable from the system board see Removing the slot load optical disk drive on page 97 6 Disconnect the chassis power cable from the slot load drive power connector as shown in the following figure Figure 5 42 Disconnecting chassis power cable from hard disk drive connector ENWW Removing and installing components 107 7 Liftand hold the drive release latch at the green touch point and then slide the slot load assembly out of the chassis as shown in the following figure 4 TIP Push on the slot load assembly from the inside of the chassis Figure 5 43 Removing the slot load assembly 8 Remove the four Torx slo
210. the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the Computer Setup F10 Utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security gt Smart Cover gt Cover Removal Sensor and follow the onscreen instructions 4 Before exiting select File gt Save Changes and Exit Side access panel solenoid lock The side access panel solenoid locks the side access panel to the chassis The solenoid is controlled by a local or remote signal To lock the solenoid set a password for the solenoid lock in the Computer Setlup F10 Utility To unlock the solenoid remove the solenoid lock password in the Computer Setup F10 Utility The solenoid lock FailSafe Key available from HP is is a device for manually disabling the solenoid lock You will need the FailSafe Key in case of forgotten password power loss or workstation malfunction Cable lock optional To prevent theft the rear chassis panel of the workstation accommodates a keyed cable lock This cable lock attaches to the chassis and secures it to the work area See Rear panel components on page 7 for component locations ENWW Workstation management 59 Fault notification and recovery Fault notification and recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime If
211. the workstation The power supply is compatible with ENERGY STAR requirements and offers 85 efficient or better operation Power supply voltages amp NOTE This workstation incorporates the blind mate plug feature You do not have to manipulate a ENWW cable harness when removing or installing the power supply Table 1 5 Power supply source voltages Source voltage Description 12 V CPUO Input to onboard regulator that supplies power to CPUO and CPUO fan 12 V CPU1 Input to onboard regulator that supplies power to CPU1 and CPU1 fan 12 V M Input to onboard regulator that supplies power to memory and memory fans 12 V B Input to 3 3 and 5V converters miscellaneous onboard regulators and system fans 12 V DG Storage HDD ODD FDD and graphics cable adapter 12 V S PCI PCle and miscellaneous onboard regulators V12N PCI and serial ports 5 V SB Sleep circuitry Specifications 9 Power supply currents Table 1 6 Maximum current per rail Voltage rail 650W maximum continuous current 12 V CPUO 14 0A 12 V CPU1 14 0A 12 V M 18 0A 12 V B 18 0A 12 V D 18 0A 12 V S 18 0A V12N 0 15A 5 V SB 3 0A A CAUTION Do not exceed 650 watts of total continuous output power Do not exceed 54 2A 650W of 12V CPU0 CPU1 M B DG S power combination 10 Chapter1 Workstation overview ENWW Power supply specifications Table 1 7 Power supply specifications Item Power supp
212. the workstation can enhance the workstation experience To access or learn more about these applications 1 Open the HP Cool Tools folder by selecting Start gt All Programs gt HP Cool Tools 2 Select the HP Cool Tools icon on the desktop 3 To learn more about these applications select HP Cool Tools Learn More 4 To install or launch the applications select the appropriate application NOTE A preinstalled Windows Vista Business operating system does not contain an HP Cool Tools icon shortcut or folder but several of the tool programs are included such as Performance Tuning Framework Features 17 2 Setting up the operating system This chapter provides setup and update information for the workstation operating system It includes these topics Topics Setting up the Microsoft operating system on page 19 Setting up Red Hat Enterprise Linux on page 20 Setting up Novell SLED on page 21 Updating the workstation on page 21 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the workstation A CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system from installing correctly 18 Chapter 2 Setting up the operating system ENWW Setting up the Microsoft operat
213. the workstation is connected to a network that is managed by HP CMS the workstation sends a fault notice to the network management application With HP CMS you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests Drive Protection System The Drive Protection System DPS is a diagnostic tool built into hard disk drives and is installed in select HP workstations The DPS helps diagnose problems that might result in unwarranted hard disk drive replacement When HP workstations are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diagnose conditions that required you to run the DPS software ECC fault prediction When the workstation encounters an excessive number of error checking and correcting ECC memory errors it displays a local alert message This message contains information about the errant DIMM enabling you to take action before you experience noncorrectable memory errors ECC DIMMs are standard on this workstation Thermal sensors Several thermal sensors in the HP Workstation regulate workstation fans to maintain an acceptable efficient chassis temperature 60 Chapter 4 System management ENWW Dual state power button With ACPI enabled the power button can functi
214. tion by disabling plugged in memory the BIOS halts with a diagnostics code for memory error five beeps and blinks 126 Chapter 5 Replacing components ENWW Removing a DIMM 1 Disconnect power from the workstation see Predisassembly procedures on page 73 2 Remove the side access panel see Removing the side access panel on page 75 A CAUTION To ensure that DIMMs are not damaged during removal or installation power off the workstation and unplug the power cord from the AC power outlet If you do not unplug the power cord before installing memory the modules might be damaged and the workstation will not recognize the memory changes 3 Remove the memory fan see Removing the memory fan on page 122 Remove the rear system fan assembly see Removing the rear system fan assembly on page 122 5 Push gently outward on the DIMM socket levers as shown in the following figure Figure 5 70 Removing a DIMM 6 Lift the DIMM straight up and out of the socket then store the DIMM in an antistatic bag ENWW Removing and installing components 127 Installing a DIMM Required DIMM installation order DIMMs must be installed in a specified order depending on the workstation processor configuration Single processor configuration The illustration below shows the DIMM installation order for a single processor workstation Figure 5 71 Single processor DIMM installation order Dual processor configuration Th
215. tion is 1 Verify that the workstation air vents are not blocked automatically and the Power activated LED flashes red 2 times once 2 Open the access panel and press the workstation every second followed by a 2 A fan might be blocked or not power button second pause and then two turning r Verify that the system fan is running simultaneous beeps sounded OR 4 Verify that the processor heatsink fan spins If the fan The processor heatsink is not is not spinning verify that the heatsink fan cable is properly attached to plugged into the system board connector and that the the processor heatsink is properly seated 5 Replace the processor heatsink System does not power on System cannot power on Press and hold the power button for less than four seconds and the LEDs on the front of If the hard drive LED turns green then perform the following the workstation are not steps flashing OR 1 Tofind a faulty device remove all devices one at a time a Disconnect AC power to the workstation b Remove a device c Reconnect AC power and power on the workstation 2 Repeat this process until the faulty device is identified Remove the graphics card last Replace the faulty device 3 If no faulty device is found replace the system board 1 Press and hold the power button for less than four seconds If the hard drive LED does not illuminate then perform the following tasks a Verify that the workstation is
216. tion setup by saving system configuration information on CD or diskette and restoring it on workstations e Execute self tests on specified SATA and SAS hard disk drives if supported by the drive 32 Chapter4 System management ENWW Accessing the Computer Setup F10 Utility To access the Computer Setup F10 Utility menu 1 Power on or restart the workstation 2 When the display is active and F10 Setup appears in the lower right corner of the screen press F10 If you do not press F10 at the appropriate time try again Turn the workstation off then on and press F10 again to access the utility You can also press the Ctrl Alt Delete keys before starting if you miss the opportunity to press F10 3 Select the language from the list and press the Enter key In the Computer Setup F10 Utility menu five headings are displayed File Storage Security Power and Advanced 4 Use the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter 5 Choose from the following e To apply and save changes select File gt Save Changes and then select F10 YES e To remove changes you have made select Ignore Changes and then select F10 YES e To reset to factory settings select File gt Default setup gt Restore Factory Settings as Default Press F10 to accept the changes and then select Apply Defaults and Exit This restores the original factory system default
217. title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it When the key icon appears enter the current password a slash or alternative delimiter character the new password another slash or alternative delimiter character and the new password again as shown current password new password new password For information about the alternative delimiter characters see National keyboard delimiter characters on page 57 Type carefully For security reasons the characters you enter do not appear on the screen Press Enter The new password takes effect the next time you power on the workstation The power on and setup passwords can also be changed using the Security options in the Computer Setup F10 Utility 56 Chapter 4 System management ENWW Deleting a power on or setup password To delete a power on or setup password 1 Power on or restart the workstation 2 Choose from the following e To delete the power on password go to step 4 e To delete the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then
218. tomatically switch to the Status tab in order to keep track of the test execution and status A WARNING Once started do not reboot or power off your computer until all the tests have been completed To begin testing 1 Select the Test tab 2 Select the type of tests you want to run Quick Complete or Custom 3 Include optional interactive tests by selecting Include interactive tests 4 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you want the diagnostic test for a specified time period enter the amount of time in minutes ENWW Self troubleshooting with HP VisionDiagnostics 177 5 Click the Start Test button to start the testing The Status tab which allows you to monitor the progress of the tests is automatically displayed during the testing process When the tests are complete the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions 178 Chapter6 Diagnostics and troubleshooting ENWW Status tab The Status tab shows the overall progress and status of the test scenario as well as the progress and status of each test The color coded status are black blue green red and orange The Status tab colors are e Waiting black when no test is running e Running blue
219. tted screws that secure the drive in the slot load bay as shown in the following figure Figure 5 44 Removing the drive screws 9 Remove the drive from the slot load bay as shown in the following figure Figure 5 45 Removing the drive from the slot load carrier 108 Chapter 5 Replacing components ENWW Installing a hard disk drive in the slot load optical bay 1 With power off and the workstation open remove the side access panel and any expansion card cables that might interfere with slot load assembly installation 2 Remove the slot load optical bay assembly See Removing the slot load optical disk drive on page 97 for details 3 Place the hard disk drive in the slot load carrier at an angle and push it into the carrier as shown in the following figure Figure 5 46 Position the hard disk drive in the slot load carrier 4 Rotate the hard disk drive flat and adjust its position so the drive holes align with the carrier holes Fasten the drive in the carrier with four Torx slotted screws supplied with the disk drive as shown in the following figure Figure 5 47 Fastening the hard disk drive in the slot load carrier ENWW Removing and installing components 109 Lift and hold the drive release latch at the green touch point while sliding the slot load carrier into the bay When the front of the carrier is near its final position release the latch but continue to slide the carrier inward until the latch closes
220. u e Note any applicable error messages e Note any add on options e Note the operating system e Note any third party hardware or software e Note the details of any blinking LEDs on the front of the workstation e Note the applications you were using when you encountered the problem e Note the power supply BIST status if applicable NOTE When calling in for service or support you might be asked for the Product Number example PS988AV of the workstation If the workstation has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the workstation NOTE Onmost models the serial number and product number labels can be found on the top panel or side of the workstation and at the rear of the workstation For a listing of all worldwide technical support phone numbers visit http www hp com support select your region and click Contact HP in the upper left corner Locating ID labels To assist in troubleshooting product serial and authentication numbers are available on each workstation 152 Chapter6 Diagnostics and troubleshooting ENWW Each HP Workstation has two unique serial number labels and a Certificate of Authentication COA label as shown in the figure below Figure 6 1 Workstation label locations In general the serial number labels can be found on the top panel or on the side of the workstation and at the rear of the workstation your workstation may look
221. uch as tubes bags or boxes to avoid hand contact e Protect electrostatic parts and assemblies with nonconductive or approved containers or packaging e Keep electrostatic sensitive parts in their containers until they arrive at static free stations e Place items on a grounded surface before removing them from containers When handling or touching a sensitive component or assembly ground yourself by touching the chassis Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage e Wrist straps tThese are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps toe straps and boot straps These can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground The following table shows protection levels available from static shielding materials Table 5 1 Static shielding protection levels Method Voltage Antistatic plastic 1 500V Carbon loaded plastic
222. w seconds then plug it in again If it does not restart press the power button to start the workstation Reconfigure the workstation after installing a non plug and play expansion board or other option Be sure that all required device drivers have been installed For example if you have connected a printer you must install a printer driver If you are working on a network plug another workstation with a different cable into the network connection There might be a problem with the network plug or cable If you recently added new hardware remove the hardware and verify if the workstation functions properly If you recently installed new software uninstall the software and verify if the workstation functions properly If the screen is blank plug the monitor into a different video port on the workstation if one is available Alternatively replace the monitor with a monitor that you know is working properly Upgrade the BIOS A new release of the BIOS might have been released that supports new features or fixes your problem For more detailed information see the troubleshooting chapter in the Maintenance and Service Guide at http Awww hp com support workstation_manuals Troubleshooting checklist Before running diagnostic utilities use the following checklist to find possible solutions for workstation or software problems ENWW Is the workstation and monitor connected to a working electrical outlet Is the workstation
223. wer supply shuts down Power supply fault Replace the power supply intermittently Workstation powers off and the Processor thermal protection 1 Ensure that the workstation air vents are not blocked Power LED flashes red 2 times is activated once every second followed by a 2 second pause 2 Open the access panel and press the workstation A fan might be blocked or not power button turning 2 3 Verify that the system fan is running OR 4 Verify that the processor heatsink fan spins The processor heatsink fan POD assembly is not properly If the heatsink fan is not spinning verify that the fan attached to the processor cable is plugged into the system board connector Verify that the fan is properly seated 5 Replace the processor heatsink Power LED flashes red once every Power failure power supply is 1 Determine whether a device is causing the problem 2 seconds overloaded by performing the following a Disconnect AC power b Remove all attached devices c Power on the workstation If the system enters the POST perform the following a Power off the workstation b Replace one device at a time and repeat this procedure until a failure occurs c Replace the device causing the failure d Continue adding devices one at a time to verify that all devices are functioning 2 Verify power supply functionality ENWW Troubleshooting scenarios and solutions 163 Table 6 2 Power supply p
224. y integrated systems management solutions to reduce the cost of owning HP client PCs The HP CMS is the foundation for additional Altiris Client Management Solutions that address Inventory and asset management Deployment and migration Help desk and problem resolution Software and operations management For more information about the following topics go to http Awww hp com go ssm How HP CMS works Which solutions are compatible with the operating system How to download a fully functional 30 day evaluation version of Altiris solutions 46 Chapter4 System management ENWW System Software Manager System Software Manager SSM is a utility available on Windows operating system workstations that enables you to update system level software on multiple systems simultaneously When executed on a PC client system SSM detects hardware and software versions and then updates the software from a central repository known as a file store Driver versions supported by SSM are noted with a special icon on the software the driver download website and on the Support Software CD To download the utility or to obtain more information about SSM see http www hp com go ssm Proactive Change Notification The Proactive Change Notification application uses the Subscriber s Choice website to e Send Proactive Change Notification PCN e mail informing you up to 60 days in advance of hardware and software changes to most commercial workstations and
225. y socket 3 Replace the DIMM if the problem persists Verify that matching DIMMs are installed 209 Memory warning condition detected Incorrect memory module type in use Verify that the memory modules are compatible with workstation requirements 212 Failed Processor 0 Processor has failed to initialize 1 Reseat the processor in its socket 2 Ifthe processor does not respond replace it 213 Incompatible Memory Modules 214 DIMM Configuration Warning A memory module in the memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset DIMMs are not installed correctly not paired correctly 1 Verify the memory module type 2 Insert the DIMM in another memory socket 3 Replace the module with a DIM conforming to the SPD standard See the service label on the workstation access panel for the correct memory configurations and reseat the DIMMs accordingly Diagnostic codes and errors 187 Table 6 10 POST error messages continued Screen message 215 DIMM Configuration Error Probable cause Recommended action 216 Memory Size Exceeds Maximum Supported The amount of memory installed exceeds that supported by the hardware 1 Verify how much memory the workstation supports 2 Remove the excess memory 301 Keyboard Error Keyboard failure 1 Reconnect the keyboard with the workstati
226. y the card connect the auxiliary power cable to the card not illustrated or other cables or accessories described in the card instructions Figure 5 78 Installing a PCle card 7 Close the expansion card retention clamp by rotating it downward Ef NOTE Itis normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp 136 Chapter 5 Replacing components ENWW PCI card This section describes removing and installing a PCI card Removing a PCI card 1 2 Disconnect power from the workstation see Predisassembly procedures on page 73 Remove the side access panel see Removing the side access panel on page 75 NOTE An expansion card support is built into the side access panel When the panel is removed the card support is removed allowing access to the expansion cards Remove all cables connected to the PCI card Push the expansion card retention clamp levers down on the outside of the chassis to release the retention clamp as shown in the following figure Figure 5 79 Opening the retention clamp Remove the PCI card by pulling it up out of the chassis TIP Store the card in an antistatic bag If you are not installing another PCI card Install a PCI slot cover and close the PCI r
227. your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them visit http www hp com hps hardware hw_professional html NOTE This feature is not available on Windows XP Professional x64 Edition or on Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisories bulletins and notices 1 Visit http www hp com go workstationsupport 2 Select the desired product 3 Under Resources for lt your selected product gt select See more 4 Under Self Help resources in the center of the window choose the desired action and appropriate information in the scroll list to view the index Product Change Notifications Product Change Notifications PCNs are proactive notifications for product changes occurring within a 30 60 day window of the effective date of the change in the manufacturing process PCNs give customers advanced notice of changes to their product such as an updated BIOS version that they may need to qualify prior to the change taking place The latest PCNs are located at http www hp com go workstationsupport Helpful hints If you encounter a problem with the workstation monitor or software the following provides a list of general suggestions that help you isolate and focus on the problem before taking further action 158 Chapter6 Diagnostics and troubl
228. ystem other than MS DOS has started Boot devices can be disabled in the boot order process These order changes are stored in the physical ROM when the F10 Setup changes are confirmed with File gt Save Changes and Exit You can temporarily override the boot order To start one time from a device other than the default device specified in Boot Order restart the workstation and press F9 when the F9 Boot Menu message appears on the screen After POST completes a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The workstation then starts from the selected nondefault device for this one time Security Setup Password Enables you to set and enable a setup password for the administrator If you create a setup password you must use it to change workstation setup options to flash the ROM and to make changes to certain Plug and Play settings under Windows Power On Enables you to set and enable the power on password Password Password This option becomes available when you create a setup and or power on password It provides Options these options e Lock Legacy Resources Prevents the operating system from changing resources to serial parallel or diskette controller e Network Server Mode Enables network server mode e Password Prompt on Warm Boot Enables a password prompt on a warm boot e Setup Browse Mode Enables read only functionality for password info

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