Plantronics Savi Office WO201
Contents
1. PLANTRONICS SOUND INNOVATION Savi Office WO201 Wireless headset system with optional HL10 lifter User guide Microsof te Office Communicator Welcome Congratulations on purchasing your new Plantronics product This guide contains instructions for setting up and using your Savi Office WO201 WO1 base and WH200 WH210 headset wireless headset system Please refer to the separate safety instructions for important product safety information prior to installation or use of the product Refer to the CD for Animated set up instructions Plantronics Savi User Guide Contents 1 Package Contents and Features 0000 4 Tell AVI BISE ainera EEE OS EEEO 4 1 2 Savi HSAASC1 casas vesanscsescceusneresaaeisnwnpisesmnvetseacennes 5 1 3 HL10 Lifter Optional sirsnesenantenaiisewnsscarcdmanisonictersannuta 6 2 Base GOl UP sesede a i 7 2 1 Attaching Charge Cradle to BaSe ccccceeeeeees T 2 2 Connecting Base to Desk Phone cccceeseeees 7 2 3 Connecting Power Supply to BaSe 0000 7 2 4 Positioning Base viacicimcdensicancecaredeeesestcatatedssunciexoerenene T 3 Headset Set Up ieccivwnccinsveietaviiieisndassscieetvsssntainnswhe 8 Oe FNNO FICAOSCL sneinen aE 8 3 2 Docking and Charging the Headset 00008 8 4 Configure and Test Call sccciecveceescontlisescmaesavesuivec 9 4 1 Checking Configuration ccccccccsseceeesseeeeeneeeees2. All devices mixed headset muted qtr g 0 When you are listening to multimedia through a supported media player on your PC and there are no calls that are active or on hold a music note will replace the PC icon Active multimedia desk phone idle N If PerSono Suite software is configured to manage your multimedia automatically when a call comes in the music note will disappear and then be brought back up once all your calls have ended In order to mix multimedia from your PC with an active desk phone call you must follow these steps f O wy 1 Start with your active desk phone call 2 Bring up the PC audio link and put your active desk phone call on hold by pressing the PC talk button on the base PC talk button Plantronics Savi User Guide 3 Launch your media player on your PC and start playing multimedia a 6 0 4 Click on the red desk phone icon to bring the desk phone off hold and your multimedia will now be mixed with your desk phone audio f lt b Battery life At the lower left hand corner of the screen and for all software screens you will see one of the following icons indicating the approximate charge left in the headset battery 100 75 50 25 Subscribed master headset Less than 5 mins paid The single headset icon next to the battery icon shows the primary headset currently subscribed to
3. hear static The sound is distorted when using my Savi Office system with my desk phone hear echo in the headset when using my desk phone People talk to can hear a buzz in the background Talk time performance is significantly degraded even after a full recharge The handset lifter is installed but does not lift the handset Plantronics Savi User Guide Make sure your headset is charged Make sure your headset is subscribed to base See Subscribing a master headset on page 15 Press the call control button on your headset Make sure the lifter is lifting the handset high enough to operate the hookswitch set to a higher setting if necessary Adjust the configuration switch on the base until a dial tone is heard Fine tune the listening volume by pressing volume up button on the headset If the volume is still too low adjust the master listening volume on the base If the volume is still too low adjust the desk phone listening volume on the base Make sure there is at least 30 cm between your base and your computer and 15 cm between your base and your telephone If adjusting the distance doesn t help your headset is going out of range move closer to the base Lower the desk phone speaking volume and or Desk Phone Listening Volume on the base For most telephones the correct setting is position 3 If your desk phone has a volume control lower until the distortion disappears If the distortion is s
4. Second inbound call Settings base General Audio Plantronics Savi User Guide Feature Auto answer Default Line Over the Air subscription Range Ring both headset and PC Anti startle Audio limiting G616 Audio bandwidth desk phone Audio bandwidth PC Tone Control desk phone Tone Control PC Settings Standard low off Sound 1 sound 2 sound 3 Standard low off Sound 1 sound 2 sound 3 Standard low off Standard low off Ring continuously ring once ignore Settings On off Desk phone PC On off High med low On off On off 80 dB 85 dB off On off Wideband narrowband Wideband narrowband 7 settings of bass treble mix 7 settings of bass treble mix Default Standard Sound 1 Standard Sound 2 Standard Standard Ring continuously Default Off Desk phone Off Off Narrowband Narrowband Middle setting Middle setting 21 Help for base settings Auto answer Default line Over the air subscription Range Audio bandwidth Assumes use of lifter or EHS cable with desk phone and or use of a softohone that is supported by PerSono Suite software Auto answer saves the user a button press to establish the radio link between headset and base unit When auto answer is set to OFF you must press the headset call control button or base PC desk phone talk button to answer an incoming call When auto answer is set to ON an incoming call will be answered when th
5. 1 1 Savi WO1 base CD includes e PerSono Suite software e Animated setup guide e Complete user guide Telephone interface cable Base USB cable Savi WO1 base features Desk phone talk button PC talk button Indicator light Indicator light Desk Phone speaking volume Configuration Desk Phone Subscription Charging USB port switch speaking button and indicator volume indicator light light Telephone interface Power jack cable jack Handset lifter jack Plantronics Savi User Guide 1 2 Savi WH200 WH210 headset Headset with pre installed ear tip Charging cradle JRR Ear tips Savi WH200 WH210 headset features Volume up button also controls switching S Volume down button also controls mute g Call control button Indicator light Microphone Plantronics Savi User Guide 1 3 HL10 lifter optional Handset lifter arm Ringer microphone jack remove cover Power cord i Height switch Accessory jack HL10 lifter Additional HL10 lifter parts if required a Ringer microphone Extender For Nortel i2004 arm phones only Plantronics Savi User Guide 2 Base set up 2 1 Attaching charging cradle to base 2 3 Connecting power supply to base 1 Connect the headset charging cradle to the base Push 1 Connect the base power supply into the power jack on firmly on the cradle until the cradle snaps into place the base 2 Connect the power supply to outle
6. Panel e Under Sound playback change the default setting from Savi Office to your PC speakers Click OK to confirm your change For Windows Vista Systems Refer to the Sound option in your PC Control Panel e Under the Playback tab change the default setting from Speakers Savi Office to your PC speakers Click OK to confirm your change Unplug USB and power cables from base Reconnect power cable first Wait for power LED to illuminate then re connect USB cable Quit and then restart your PC audio or softohone application 2 A PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street santa Cruz CA 95060 United States www plantronics com For product support contact us at www plantronics com support 2010 Plantronics Inc All rights reserved Plantronics the logo design HL10 Persono Suite Savi and Sound Innovation are trademarks or registered trademarks of Plantronics Inc Windows is a registered trademark of Microsoft Corporation Nortel is a trademark of Nortel Networks Skype is a registered trademark of Skype Limited All other trademarks are property of their respective owners Patents US 5 210 791 D539 266 D469 756 Australia 147229 France 651 857 651 865 Germany 40108524 4 GB Regd Des No 2104923 Patents Pending 82872 17 01 10
7. or restrict range of users When range is set to HIGH a user will have up to 107 meters of range When range is set to MEDIUM a user will have up to 45 meters of range When range is set to LOW a user will have up to 15 meters of range The system will support both narrowband and wideband audio from the desk phone and PC Wideband audio delivers heightened speech clarity and life like fidelity However wideband audio consumes more battery power and has more stringent access criteria which reduces the number of systems that can be deployed in a small area Your desk phone must support wideband audio to experience the benefit of selecting Wideband for that device All PCs support wideband audio When switching between narrowband and wideband audio you must re establish the audio link for the changes to take effect Default settings Off Desk phone High Narrowband desk phone Wideband PC When bringing up a link from the base the talk button will be solid yellow until a link is established This could take up to several seconds especially for wideband audio and or when in moderate to high density environments If you press the talk button when the indicator light is yellow it will terminate the search for an audio link Plantronics Savi User Guide 22 Help for base settings Anti startle Audio limiting G616 Tone control Ring both headset and PC Anti startle provides advanced hearing protection
8. the base Additional headsets can be added for call conferencing Please refer to Conferencing in up to three additional headsets on page 15 for more information Softphone support For a list softohones supported by PerSono Suite refer to www plantronics com SoftphoneCompatibility PerSono Suite software supports all the softohones on the list with no additional steps by the user except Skype To allow Skype to be a supported softphone in PerSono Suite please follow these steps 1 Ensure PerSono Suite software is running on your PC You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running 2 If Skype is running on your PC Skype will notify you of the event that PerSonoSuite exe wants to use Skype Go to the new event tab located in the upper right of the Skype window and click on the red flag You then will need to click on the PerSonoSuite exe link to be taken to the Manage API Access Control screen Skype File Account Call Chats View Tools Help 1Plugin authorization PerSono Suite exe B Call cheaply to mobile phones and landlines New unimited subscriptions More contacts cai Phones TX tive 3 SkypeFind D History Add Contact J Search for Skype Users Create Conference 8 495 034 people online Z 3 The Manage API Access Control screen will pop up stating that Another program is trying
9. the conference call by pressing their call control button When they do you will hear a single tone in the master headset as each guest leaves the call To see how many headsets are subscribed to the base refer to the lower left hand corner of the PerSono Suite Software screen The first headset is the master headset and the number inside the next headset is the number of guest headsets subscribed to the base The examples below show 1 then 2 then 3 guest headsets subscribed to the base in addition to the master headset Setting default line to desk phone or PC The Savi Office system is supplied with the desk phone as the default outbound line This means any call initiated from the headset with the call control button will open desk phone audio You can change your default outbound line from the base talk buttons While the system is in idle mode press and hold the PC talk button or the desk phone talk button for three seconds to select that device as your default outbound line The talk button indicator light will flash green for four seconds confirming the new setting Desk phone PC talk button talk button Indicator light Indicator light Toggling on off over the air subscription The Savi Office system is supplied with the over the air subscription enabled You can toggle on or off over the air subscription using the subscription button on the base With the master headset UNDOCKED and the system idle press the su
10. 9 4 2 Making a Test Call with Desk Phone 00006 9 5 Lifter Set Up Optional sccsccesecsusnieutsdsassancavelsarencsl 10 5 1 Installing LEITUCE vacsqusteraesnateseuecaueteinaigensentesbanestetendengis 10 5 2 If You Do Not Hear a Dial Tone ccceeeeeeeeeees 10 5 3 Additional Parts if required cccccceeeeeee sees 11 CEO E OH oS 12 6 1 Installing USB Cable siirssissssaissiiroianidnsressiareiiiatiie 12 6 2 Making a test call with Microsoft Office COTO T ra eres Er enme enennnry pee naree mentee 12 6 3 Installing PerSono Suite software optional 12 Plantronics Savi User Guide 7 Using Your Savi Office Professional Wireless Headset System svenseessacedtecnarnawetmaacesaaredadeennenaiel 13 Powering up Headset ccccac ccsssnencixicassasacnanocasexoseseecwasens 13 Placing Answering and Ending Calls with DASK HO ING ati caipadnseansteanicontant rancirdacabaahiidnesaeanteatateaaiels 13 Placing Answering and Ending Calls with PC 14 Switching Between Desk Phone and PC Audio 14 Mixing Desk Phone and PC Audio 00 cceeeeeeeeees 14 Mu ting the Headset icsctenceskenctacanceicteteennduticncheaneauensanost 15 Subscribing a Master Headset c cccceeeeeeeeeeees 15 Conferencing In Up to Three Additional Headsets 15 Setting Default Line to Desk Phone or PC 16 Toggling On Off Over the Air Subscription 16 Setting the
11. Range ssssssssssssnsnnesssrrrrnrrnrrrrnnrennnneennnne 16 Ending Subscription 45 cicceicainacetazensccdsesiuverwnimanisatadeiacnsiieus 16 Placing the Headset in Sleep Mode 00000008 16 Subscription Button Indicator Light cccccccceees 16 Desk Phone and PC Talk Buttons FCG ATOLL NOMI srr nren nade 16 TAIK TIN E ee E REER 17 Desk Phone and PC Talk Buttons Rules t Live By cetcapiemsatiogaiaenncuarethaviaceutaisasentanpeatext 17 Headset Call Control Button Functions 00000 17 Headset Indicator Light acssusencesactenntaienrreusetnncsanikeaniaeacs 17 Headset TOnes as ictus dcnsencdentnudombanananercaacentinceaomemeirnaaeeaiee 17 8 PerSono Suite Software ccccccseceeseseeeseeeeenees 18 Audi CONIO coisas i 18 Softphone Support siacssnssoreimssesmnncsndadiionenouanianencanedunnddiann 20 Settings Screen Headset and Base 0006 21 Help for Base SettingS cccccsssccecseeeeeesesseeesseeeeeees 22 PC Panel S Cre i mcsariictcrtatescathnisaceniivashiabiiiatediatiioatananse 24 Advanced settings siscosnciosiennarcsantenniatentiesseionmeonkeenicaes 24 Security SCIEON cccccccsesseeecesesecesseseeeeteeseeeeseneerensaes 24 SUpport SCISCN asin cesennavavne srnaccanmernsirensmansteansensnservonseaned 25 UPES iaa in paenuponnaarseanteieteumouke tiaanaiantaterdtiwanesesesies 25 9 Troubleshooting and Common Questions 26 1 Package contents and features
12. against sudden loud sounds When Anti startle is set to ON the system identifies and eliminates sudden loud sounds and rapidly reduces them to a comfortable level When Anti startle is set to OFF the headset caps sound levels at 118 dBA to protect your hearing Audio Limiting provides advanced hearing protection for daily noise exposure When Audio Limiting is turned ON the system monitors and controls sound to ensure action levels do not exceed 80 dBA or 85 dBA whichever is selected specified by current and imminent EU legislation When Audio Limiting is set to OFF the headset caps sound levels at 118 dBA to protect your hearing The noise monitoring feature is based on an average acoustic coupling between the headset and ear Please follow the instructions for recommended wearing position on page 8 G616 Acoustic Limiting provides additional hearing protection against acoustic shock When G616 Acoustic Limiting is set to ON the system provides additional acoustic shock protection Sound levels are limited to 102 dBA as recommended in the G616 2006 guideline issued by the Australian Communications Industry Forum ACIF When G616 Audio Limiting is set to OFF the headset caps sound levels at 118 dBA to protect your hearing The system allows you to customize the desk phone and PC tones independently to optimize your listening experience with just the right amount of treble and bass from each device This parameter gives you the opti
13. ate an audio link via the Audio Control Screen in the PerSono Suite software Plantronics Savi User Guide Without PerSono Suite software 1 Short press call control button on headset or short press base PC talk button 2 Dial number from softphone application 1 Short press call control button on headset or short press base PC talk button 2 Answer call using softohone application 1 Short press call control button on headset or short press base PC talk button 2 Hang up call using softophone application Mixing desk phone and PC audio You can mix desk phone and PC audio in the following ways PerSono Suite software Base Click any red on hold icon to activate it When all three icons headset desk phone PC are green and all arrows are green the audio of the devices are mixed Simultaneously hold the desk phone and PC talk buttons down at least 11 2 seconds until both indicator lights become solid green Desk phone and PC audio links have to be brought up by the headset or base You cannot initiate an audio link via the Audio Control Screen in the PerSono Suite software Muting the headset You can mute unmute the headset in the following ways Headset Base PerSono Suite software Press the volume Briefly pressing less Click the green down button at least than one second a red headset icon 1 seconds until desk phone or PC talk The headset the base talk button button on the base wi
14. ator Help for more information on how to place a call NOTE You can also answer calls directly from Microsoft Office Communicator by clicking on the Call Alert that appears on your PC screen In this case the call will be directed to the default soeakerohone which may not be your headset Consult Microsoft Office Communicator Help for more information Plantronics Savi User Guide 13 Placing Answering and Ending Calls Other Softphones With PerSono Suite software 1 Dial number from the supported softphone application To place a call 1 Short press call control button on headset or short press base PC talk button To answer a call 1 Short press call control button on headset or short press base PC talk button To end a call Assumes use of supported softohone Assumes your default line is set to PC Switching between desk phone and PC audio You can switch back and forth between desk phone and PC audio in the following ways Headset Base PerSono Suite software Press the volume Briefly press less Click the active green than one second the PC or desk phone base talk button of the icon to put It on hold device that you want Click the other red icon to switch to on hold to activate it up button at least 1 seconds until the base talk button indicator light of the desired device becomes solid green Desk phone and PC audio links have to be brought up by the headset or base You cannot initi
15. bscription button for three seconds The subscription button will flash green for four seconds if over the air subscription is on and red for four seconds if off Setting the range With the master headset pockeED and the system idle press the subscription button for three seconds Both the desk phone and the PC talk buttons will flash green for high range If you press the subscription button again for three seconds the talk buttons will flash yellow for medium range If you press the subscription button again for three seconds the talk buttons will flash red for low range Ending subscription If the base is in subscription mode secure or over the air and you want to stop the base from searching for a headset press the subscription button again The subscription light will turn solid red for four seconds and then return to its previous state Plantronics Savi User Guide Placing the headset in sleep mode If you won t be using the headset for a long duration and the headset will not be in the charge cradle you can put the headset in sleep mode by pressing the call control button for three seconds while in an idle state To exit sleep mode press the headset call control button again for three seconds Subscription button indicator light Master headset subscribed to base Solid green Base in master subscribing mode Flashes red and green Base conferencing in additional guest Flashes yellow and headset s green Active confe
16. can also fine tune the listening volume on the headset by pressing the to increase the volume and the to decrease the volume Plantronics Savi User Guide 7 To end the test call press the call control button on the headset For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit www olantronics com healthandsafety Consult Microsoft Office Communicator Help for more information 6 3 Installing PerSono Suite software for incremental value optional 1 In the animated set up guide located on the CD select Step 6 2 Installing PerSono Suite software 2 Click on the graphic of the CD labelled PerSono Suite Software 3 Follow installation instructions shown on screen 7 Using your Savi Office wireless headset system IMPORTANT It is highly recommended that you install the PerSono Suite software Though your Savi Office system will operate without the software running it without the software will limit the system s full capabilities Knapp for samtalskontroll Powering up headset Indikatorlampa If the headset battery is charged the headset is automatically on The headset does not have an on off button Placing answering and ending calls with desk phone Phones with handset lifter or electronic Phones without handset lifter or electronic hook
17. ck for available updates When updates are available you can view all pending updates and decide when to download and install any one of them The particular version of PerSono Suite software and headset base firmware running on your system Is always reflected in the VERSIONS fields Notify me when updates are available By enabling this check box you will activate a periodic automatic check for available software and firmware updates When this parameter is enabled automatic check for updates will be activated and the frequency field will be highlighted allowing you to choose the frequency of checking for updates e g once every 3 months once every month or once every week When this parameter is disabled automatic check for software firmware updates is disabled Check For Updates You can choose to check for available software firmware updates at any time by clicking on the Check For Updates button Available Updates Following an automatic or manual check for updates this field will be populated with any applicable software and firmware updates Install It is important to note that automatic checks for updates does not include automatic download and install The actual download and install will only occur when you select at least one item for the Available Updates list and click on this Install button Plantronics Savi User Guide 25 9 Troubleshooting and common questions can t hear a dial tone at the headset
18. dset and continue with Step 6 Making a test call with desk phone 6 You can also fine tune the listening volume on the headset by pressing the volume up button to increase the volume and the volume down button to decrease the volume Plantronics Savi User Guide 7 Ifthe dial tone still does not sound clear adjust the Configuration Switch until the dial tone sounds the best NOTE Multiple settings might work with your phone however only one is the optimal position 8 Press the call control button on the headset to complete configuration 9 Replace the handset into the desk phone cradle 4 2 Making a test call with desk phone 1 If your desk phone has a volume control ensure it is set it to mid range 2 With your headset on press the call control button on the headset 3 Remove the handset from desk phone cradle 4 Dial the number using your desk phone 5 If the listening volume is too loud or too soft adjust the listening volume on the headset by pushing the volume up button to increase the volume and the volume down button to decrease the volume 6 If the listening volume is still too loud or too soft adjust the Desk phone listening volume on the base A setting that is too high can produce an uncomfortable echo for you 7 If the speaking volume is too loud or too soft for your listener adjust the Desk phone speaking volume on the base to the best setting for your listener A setting that is to
19. e headset is removed from the charging cradle Default line sets user preference for outbound desk phone or PC when headset call control button is oressed When default line is set to desk phone and you press the headset call control button to initiate a call the desk phone will be taken off the hook You then need to dial the phone number from the desk phone When default line is set to PC and you press the headset call control button an audio link will be brought up between your PC and headset You then can place an outbound call via your soft phone application or listen to streaming audio via a media player Over the air subscription allows a headset to be subscribed to the base without physically docking the headset Required when conferencing various models of Plantronics Savi headsets When over the air subscription is set to ON you can subscribe a headset to your base without physically docking the headset into the charging cradle When over the air subscription is set to OFF you can only subscribe a headset to the base by physically docking the headset into the charging cradle For information on how to subscribe a master headset to the base see Subscribing a master headset on page 15 For information on how to temporarily subscribe guest headsets to the base for a conference call see Conferencing in up to three additional headsets on page 15 Range can be minimised to help with desk phone PC buzzing improve user density
20. e subscription process fails the subscription light will become solid red for four seconds and then return to its previous state If this occurs try to subscribe the headset again Plantronics Savi User Guide Conferencing in up to three additional headsets While on a call you can subscribe up to three additional headsets to your base for conferencing As you add headsets to the base an additional headset icon will appear in the PerSono Suite Software screen with a number from 1 to 3 indicating the number of additional headsets subscribed to the base Guests may conference in as described below 1 While you are on a call a Place the guest s headset into primary user s charging cradle OR b Place the guest s headset into over the air subscription mode by pushing the headset volume up button for three seconds until the indicator light becomes solid green 2 Briefly press less than one second the subscription button on the base The subscription light will flash yellow and green 3 The subscription light will then turn solid yellow and you will hear a tone in the master headset indicating that a guest wishes to join the call 4 If you press the call control button on the master headset within five seconds the guest is joined to the call If you do not press the call control button within five seconds the request to join the call is rejected and the guest will hear an error tone in their headset 5 Guests may leave
21. en desk phone and PC audio While in a link long press volume up at least 1 seconds While in a link long press Mutes or unmutes headset volume down at least 11 2 seconds While not in a link long Places headset in subscription press volume up at least 1 mode seconds While not in a link long press Enables and disables headset volume down at least 11 in use indicator light seconds Plantronics Savi User Guide Headset indicator light Headset status Headset indicator light Headset charging Off Headset fully charged Off Headset in use Flashes green Subscribing Solid green Toggling on off headset in use indicator light If you are not on a call you can toggle the headset in use indicator light on and off by pressing the headset volume down button for three seconds Headset tones Out of range warning If you are on a call and go out of the operating range you will hear three low tones You will hear a single mid tone when you are back in range If you stay out of range active calls will be suspended Calls will be re established when you walk back into range If you remain out of range for more than 5 minutes the system will drop the call If you are not on a call and go out of the operating range and press the call control button you will hear a single tone for the button press and three low tones for the failure to make a link Low battery warning If you are on a call you will hear a re
22. ifter Plantronics Savi User Guide 10 5 3 Additional parts if required Ringer microphone Extender arm Stabilisers Use ringer microphone only when the telephone speaker is not located directly under the handset 1 Remove cover from ringer microphone jack on back of lifter 2 Connect ringer microphone plug Use extender arm when the handset lifter needs additional Sine alt 3 Place ringer microphone over phone speaker Remove stability lifting and returning handset to cradle adhesive tape and attach 1 Slide extender arm onto lifter 2 Stabilisers can be shifted left and right Position stabilisers on outside of handset to gently grip the phone For Nortel i2004 phones only Plantronics Savi User Guide 6 PC set up 6 1 Installing USB cable IA Ohh 1 Connect the USB cable to the USB port on the back of the base 2 Connect the other end of the USB cable to the USB port of the PC 6 2 Making a Test Call Using Microsoft Of fice Communicator 1 Ensure Microsoft Office Communicator is running on your PC 2 With your headset on press the base PC talk button 3 Set the headset and microphone volume to a comfortable level using the Microsoft Office Communicator Set Up Audio and Video page 4 Place atest call using Microsoft Office Communicator 5 Adjust the receive and listen volume to comfortable levels using the volume control in the Conversation Window 6 You
23. ion with Audio Control highlighted In the center is the clickable interactive screen where you can mute mix the audio paths between the headset desk phone PC Audio links cannot be initiated or ended via the clickable interactive Call Audio Control Screen This can only be done by using the headset call control button or the base talk buttons Icons and arrows Icons e Grey device idle e Green device active e Solid red headset headset transmit muted e Blinking red PC PC on hold all audio paths to and from PC are muted Blinking red desk phone desk phone on hold all audio paths to and from desk phone are muted Arrows e Grey audio path idle e Green audio path active e Red audio path muted Interactive rules The headset PC and desk phone icons are all clickable e When you click a green headset icon it will turn red and the headset transmit will be muted Clicking the red headset icon will turn it back to green and unmute the headset Plantronics Savi User Guide e When you click a green PC or desk phone icon it will turn red and start to blink indicating the device has been put on hold Clicking a blinking red PC or desk phone icon will turn it back to green indicating the device is active again Examples All devices idle x e O Active desk phone call PC idle f i Active PC call desk phone on hold A O All devices mixed a D
24. ll icon will turn red indicator light for the unmute the headset indicating the active call becomes You cannot mute the headset transmit solid red headset using the is muted Clicking desk phone or PC talk the headset icon buttons again will unmute the headset Desk phone and PC audio links have to be brought up by the headset or base You cannot initiate an audio link via the Audio Control Screen in the PerSono Suite software Subscribing a master headset The headset and base are subscribed to each other at the factory In the event that you need to subscribe a new master headset to the base you can do so one of two ways You can subscribe a master headset to the base with the headset docked secure subscription or undocked over the air subscription In either case the system must be idle not on a call Headset docked Headset undocked Double press the subscription Double press the subscription button on the base The button on the base The subscription light will flash red subscription light will flash red and green and green Press the volume up button on the headset for three seconds until the indicator light turns solid green When the subscription light becomes solid green the headset and base are subscribed to one another When the subscription light on the base becomes solid green the headset and base are Subscribed to one another NOTE If the subscription process times out after two minutes or if th
25. o high can produce an uncomfortable echo for you and a distorted sound for you listener 8 Press the call control button on the headset to end the test call 9 Replace the handset into the desk phone cradle For your safety do not use headset at high volumes for extended periods of time Doing so can cause hearing loss Always listen at moderate levels For more information on headsets and hearing visit www plantronics com healthanasafety 5 Lifter set up optional 5 1 Installing lifter 7 Gently place the lifter on the desk phone in the pre determined position 8 Press firmly to adhere Handset lifter power cord 1 Firmly press the handset lifter power cord into the handset lifter jack 2 While wearing your headset slide the handset lifter arm under the handset until the lifter base touches the side of the phone 5 2 If you do not hear a dial tone 1 If you do not hear a dial tone raise the lifter height 3 Slide the lifter up to where it nearly touches the handset switch to the next highest position earpiece 2 Repeat Steps 2 to 5 in Section 5 1 as necessary until you 4 Press the call control button on your headset to activate hear a dial tone the lifter 3 When you hear a dial tone secure the lifter as described 5 If you hear a dial tone the lifter is set correctly and in Steps 6 to 8 needs no adjustment 6 Remove the protective strips from the 3 mounting tapes on the underside of the l
26. on to have the PC ringtone played on both the headset as well as the PC speaker When this parameter is set to OFF the PC ringtone will only be heard on either the headset or the PC speaker based on how the PC audio has been set up When this parameter is set to ON the PC ringtone will be heard on both the PC speaker as well as the headset Plantronics Savi User Guide Default Settings Off Off Off Middle setting desk phone and PC On 23 PC panel screen e Choose whether you want PerSono Suite software to launch when you login to Windows e See a list of Supported softohones running on your PC e See which Plantronics device is attached to your PC and working with PerSono Suite software e Customise how you want the PerSono Suite software to manage your multimedia when a call begins ends Advanced settings Microsoft Office Communicator dial tone enabled If this feature is set to ON when a PC radio link is established Microsoft Office Communicator will assume the user is trying to place a VOIP call and provide a dial tone If this feature is set to OFF when a PC radio link is established Microsoft Office Communicator will sit idle Microsoft Office Communicator dial tone enabled can be set to ON or OFF Microsoft Office Communicator certified product Default setting ON Standard product Default setting OFF Audio sensing enabled Audio sensing is a special feature supported by Plant
27. peated single low tone every 15 seconds indicating that the battery is low You should recharge the headset immediately If you are not on a call and press the call control button you will hear three low tones indicating that the battery is low You should recharge the headset immediately Mute warning When mute is activated you will hear three high tones These tones will repeat every 15 seconds while mute is active When unmuted you will hear three low tones 8 PerSono Suite software It is highly recommended that you install the PerSono Suite software Though your Savi Office system will operate without the software running it without the software will limit the system s Capabilities PerSono Suite software allows you to do the following with your Savi Office system e Answer end calls from the PC remotely with the headset requires use of supported softohone Mute mix audio paths between the headset desk phone PC via a clickable interactive Audio Control Screen Customise your headset and base settings to your personal oreferences Automatically manage your PC multimedia so you never miss a Call Quickly access links to product support and software firmware upgrade information Audio control When the PerSono Suite software is launched and running the headset icon will appear in the PC tray bar To bring up the PerSono Suite Software double click the headset icon On the left of the screen you will see a menu select
28. rence call with guest headsets subscribed to base Solid yellow Desk phone and PC talk buttons indicator lights No active audio link Off Incoming call Flashes green Active audio link Solid green Master headset muted Solid red Call on hold Flashes red Seeking Audio Link Solid yellow When bringing up a link from the base the talk button will be solid yellow until a link is established This could take up to several seconds especially for wideband audio and or when in moderate to high density environments If you press the talk button when the indicator light is yellow it will terminate the search for an audio link Talk time The Savi WO201 Office system will provide up to 6 hours of talk time Talk time will be reduced when operating in wideband mode and or if the headset is used consistently at a far distance from the base Desk phone and PC talk buttons Rules to live by Button indicator light state If button is pressed Off Solid green Flashing green Solid green Solid green Off Solid red Solid green Flashing red Solid green NOTE If in any state you hold down both the PC and desk phone talk buttons for 1 seconds both indicator lights will turn solid green and the audio from both devices will be mixed Headset call control button functions Type of Press Function Short press Places answers or ends calls Short press volume up Increases volume Short press volume down Decreases volume Switches betwe
29. ronics wireless devices that can detect audio signal at the USB port and automatically establish a PC radio link between the base and wireless headset without the user having to press the PC call control button If the parameter Microsoft Office Communicator dial tone enabled is set to ON every time the user presses the PC call control button the Microsoft Office Communicator dial tone will be heard However the user may have pressed the PC call control button to listen to music etc and does not want to hear the dial tone In this case if the user sets the Audio sensing enabled parameter to ON the radio link will be established automatically when any PC audio is detected at the USB port thus eliminating the need for the user to press the PC call control button Audio sensing enabled can be set to ON or OFF Microsoft Office Communicator certified product Default setting ON Standard product Default setting OFF Plantronics Savi User Guide Security screen PerSono Suite software allows the base settings to be locked so another user cannot change the settings This requires the creation of a password for the system To create a password so you can lock unlock base settings complete the following 1 From the security screen create and confirm your new password Press OK A new security screen will appear 2 Reenter your password 3 Press OK This will bring up the base settings page 4 Select
30. switch hookswitch To place a call 1 Briefly press call control button on headset 1 Briefly press call control button on headset or briefly press base desk phone talk button or briefly press base desk phone talk button 2 Dial number 2 Remove handset from cradle 3 Dial number To answer a Call 1 Briefly press call control button on headset 1 Briefly press call control button on headset or or briefly press base desk phone talk button briefly press base desk phone talk button 2 Remove handset from cradle To end a call 1 Briefly press call control button on headset 1 Briefly press call control button on headset or or briefly press base desk phone talk button briefly press base desk phone talk button 2 Return handset to cradle Assumes your default line is set to desk phone To place answer and end calls with desk phones that have a headset button without a handset lifter you will need to press the headset button on the desk phone instead of removing the handset from the cradle Placing answering and ending calls with Microsoft Office Communicator To place a call Dial number using Microsoft Office Communicator To answer a call on the headset Short press call control button on headset To end a call on the headset Short press call control button on headsetn Assumes Savi Office is set up as Speaker Microphone in Microsoft Office Communicator Set Up Audio and Video page Consult Microsoft Office Communic
31. t 2 2 Connecting base to desk phone 1 Connect the telephone interface cable to the telephone interface cable jack on the base 2 Disconnect the handset coil cord from the desk phone 2 4 Positioning base 3 Connect the telephone interface cable to the now open The minimum recommended separation between your desk handset port on the desk phone phone and the base is 15 cm 4 Connect the handset coil cord to the telephone interface The minimum recommended separation between the base and cable junction box computer Is 30 cm Incorrect position can cause noise and interference problems 5 Place the handset back on the telephone cradle NOTE If your phone has a built in headset port you should only use the headset port if you will not be using the HL10 lifter In this configuration you must press both the headset button on your phone and the call control button on the headset to answer or end calls Plantronics Savi User Guide 3 Headset set up 3 1 Fitting headset The headset comes with a pre installed ear tip To install a different ear tip see the following 1 Remove the pre installed ear tip by pushing in and turning the ear tip CLOCKwise then pull firmly 2 Choose the size and style of ear tip that fits most comfortably Align ear tip tabs with notches in headset Push in firmly and twist ANTI clockwise NOTE When installing a gel tip ensure the raised part of the ear tip is pointed towards the cur
32. till present adjust the headset volume control to lower the headset speaker volume If the distortion persists lower the Desk Phone Listening Volume on the base Make sure there is 830 cm between your base and your computer and 15 cm between your base and your telephone Adjust the Configuration Switch The most commonly used position is A which is the default position Lower the Desk Phone Listening Volume on the base For most telephones the correct setting is position 3 If the audio level is too low in this position adjust the headset volume control to increase the headset speaker volume Lower the Desk Phone Speaking Volume on the base For most telephones the correct setting is position 3 If your speaking volume is too low for your listener in this position adjust the position of the headset to make sure the microphone is as close as possible to your mouth Move the base further away from your phone Base power supply is plugged into a power strip Plug the power supply into the wall directly Battery is wearing out Contact www plantronics com support for factory service information Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base 26 can no longer hear any audio through my PC speakers No audio connection to PC Plantronics Savi User Guide For Windows XP Systems Refer to the Audio tab of the Sounds and Audio Devices option in your PC Control
33. to access Skype The name of the program will appear as PerSonoSuite exe with the publisher Plantronics Inc You must select Allow this program to use Skype and click OK Plantronics Savi User Guide Another program wants to use Skype Another program is trying to access Skype This program is not known to Skype and therefore can be a potential security risk Name PerSono Suite exe Publisher Plantronics Inc Allow this program to use Skype Do not allow this program to use Skype What does this mean To confirm that PerSono Suite is now supporting Skype go to the PC Panel tab in PerSono Suite and ensure that Skype is listed under Softphones STARTUP v Launch when you login to Windows GENERAL SOFTPHONES ATTACHED DEVICE Savi Office MEDIA PLAYERS Action to Media Player When a call begins When a call ends 20 Settings screen headset and base The Settings screen allows you to customise the base and headset to your preference The Savi Office system is supplied with the default settings and can be changed as described in the Settings column below NOTE Some parameters may appear as grayed out PerSono Suite automatically grays out parameters that do not apply to a particular Plantronics device Settings headset Feature Mute tone Ring tone desk phone Ring tone volume desk phone Ring tone PC Ring tone volume PC System tones
34. ved section of the headset as shown 3 Slide the headset over and behind your ear then press gently towards your ear 4 Rotate the microphone boom until it is pointed towards your mouth Plantronics Savi User Guide 5 The headset can be converted for wearing on left ear as follows a Rotate the microphone boom up 3 2 Docking and charging the headset 1 Gently push the headset into the charging cradle The charging indicator light on the base will flash green to indicate that the headset battery is charging 2 Charge for at least 20 minutes prior to the first use A full charge takes 3 hours The indicator light will turn solid green CHARGING TIME COMMUN sees Minimum charge before first use 3 NOUNS sosisini Full charge Charging indicator light 4 Configuration and test call 4 1 Checking configuration 1 If your desk phone has a volume control set it to mid range 2 On the base ensure the Configuration switch is set to A and the Desk phone speaking volume and Desk phone listening volume are both set to 3 Desk phone listening volume Desk phone speaking volume Configuration switch NOTE For most phones these factory default settings will sound the best 3 With your headset on press the call control button on the headset 4 Remove the handset from desk phone cradle 5 Listen for a dial tone If the dial tone sounds clear press the call control button on hea
35. your settings from the menu and lock unlock each feature as desired 5 Press Confirm to save the settings Once you have created your password you can change your password as follows 1 From the security screen click the arrow to the right of Reset Password The security screen will expand 2 Enter your current password enter your new password and reenter your new password 3 Press Confirm to reset your password IMPORTANT If you forget your password you need to call your local Plantronics Technical Support for a skeleton password 1 From the security screen enter the skeleton password Press OK The security screen will expand 2 Reenter the skeleton password enter your new password and reenter your new password 3 Press Confirm to reset your password NOTE You will not be able to access the base settings page using the skeleton password You must first reset your password and then enter your new password to access the base settings page 24 Support screen The support screen provides on line access to this printable user guide frequently asked questions how to contact Plantronics and software upgrade information The current version of software and firmware currently running on your system is also shown here Updates All the required software and firmware for your Plantronics device can be remotely updated if and when updates are available You can control how frequently the system will che
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