APC BK350EI
Contents
1. In situations where the Back UPS or connected equipment appears too sensitive to input voltage it may be necessary to adjust the transfer voltage This is a simple task requiring use of the front panel pushbutton To adjust the transfer voltage proceed as follows 1 Plug the Back UPS into the utility power source The Back UPS will be in a Standby Mode no indicators lit 2 Press the front panel pushbutton fully inward for 10 seconds All indicators on the Back UPS will flash to acknowledge going into Programming Mode 3 The Back UPS will then indicate its current Sensitivity Setting as shown in the following table Indicators Flashing Sensitivity Setting Input Voltage Range for utility operation Use When 1 Low 160 278 Vac Input voltage is extremely low or yellow high Not recommended for computer loads 2 Medium 180 266 Vac Back UPS frequently goes On yellow and red factory default Battery 3 High 196 256 Vac Connected equipment is sensitive to yellow red and red voltage fluctuations recommended 4 To select the Low Sensitivity setting press the pushbutton until the yellow indicator is flashing 5 To select the Medium Sensitivity setting press the pushbutton until the yellow and red indicators second and third from the top are flashing 6 To select the High Sensitivity setting press the pushbutton until yellow and both red indicators bottom three are flas2. 990 9 4 Switch on the Back UPS Note Allow the Back UPS to charge for a full eight hours prior to use Press the push button on the front panel of the Back UPS Xz ONLINE C AU ON BATTERY FPoverLoaD 7 REPLACE BATTERY Observe that the following events occur after pressing and releasing the push button The green On Line indicator flashes e The yellow On Battery indicator lights while the Self Test is being performed e When Self Test has successfully completed only the green On Line indicator will be lit e Ifthe internal battery is not connected see Step 1 above the green On Line indicator and red Replace Battery indicator will light The Back UPS will also emit a chirping sound Placement Power Avoid placing the Back UPS in e Direct sunlight e Excessive heat e Excessive humidity or in contact with fluids of any type died 0 oo Plug the Back UPS into a wall outlet as shown Your computer s power cord e The Back UPS charges the internal battery any time it is connected to a wall outlet Connect Equipment to the Back UPS The rear panel of the Back UPS consists of the following elements Battery Back Up Outlets qty of 3 These outlets provide battery back up surge protection and Electro magnetic Interference EMI filtering In case of power outage battery power is automatically provided to these outlets Power utility
3. Back UPS does not provide expected backup time Back UPS is excessively loaded Unplug non essential Battery Backup connected equipment such as printers and plug them into Surge Only outlets Note Devices that have motors or dimmer switches laser printers heaters fans lamps and vacuum cleaners for example should not be connected to the Battery Backup outlets Back UPS battery is weak due to recent outage and has not had time to recharge Charge the battery The battery charges whenever the Back UPS is connected to a wall outlet Typically eight hours of charging time are needed to fully charge the battery from total discharge Back UPS run time is reduced until the battery is fully charged Battery requires replacement Replace battery see Order Replacement Battery Batteries typically last 3 6 years shorter if subjected to frequent power outages or ele vated temperatures A red indicator is lit Battery is not connected properly Check the battery connections The Overload indicator is lit if equipment connected to the Battery Backup outlets is drawing more power than the Back UPS can pro vide Move one or more equipment power plugs to the Surge Only outlets Battery requires replacement The battery should be replaced within two weeks see Order Replacement Battery Failure to replace the battery will result in reduced run time during a power outage Red indicators are fla
4. ar the end of its useful life has insufficient run time and should be replaced this alarm is sounded whenever the Z Chirps for 1 Minute Every 5 Hours lt failed the battery has automatic diagnostic test To replace the internal battery proceed as follows Note during the process This is normal Replacing the battery is a safe procedure However small sparks may occur Place the unit on its side Slide the battery compartment cover upward and off of the UPS Pull the battery out exposing the battery terminals and wires Disconnect the wires from the terminals Slide the new battery into the battery compartment Connect the battery wires to the terminals as follows Black wire to Ground terminal Red wire to Positive terminal Align the battery compartment cover with the grooves in the UPS Slide the cover down until it locks Order Replacement Battery The typical battery lifetime is 3 6 years depending on the number of discharge cycles and operating temperature A replacement battery can be ordered over the phone from APC or the battery can be ordered on line from the APC web site http www apc com a valid credit card is required When ordering please specify Battery Cartridge RBC2 Back UPS 350 500 or RBC17 Back UPS 650 Transfer Voltage and Sensitivity Adjustment optional
5. d and Replace Battery Xz ON LINE ON BATTERY F oveRLoAD T REPLACE BATTERY On Line green is lit whenever utility power is powering the Battery Backup outlets On Battery yellow is lit whenever the battery of the Back UPS is powering equipment connected to the Battery Backup Outlets ee gt lt lt Continuous Beeping this alarm is Four Beeps Every 30 Seconds this alarm is sounded whenever the Back UPS is running On Battery Consider saving work in progress sounded whenever a low battery condition is reached Battery run time is very low Promptly save any work in progress and exit all open applications Shutdown the operating system computer and the Back UPS power demand has exceeded the capac Z Overload red is lit whenever ity of the Back UPS _ lt Continuous Tone this alarm is sounded whenever the Battery Backup outlets are overloaded Circuit Breaker the circuit breaker button located on the rear panel of the Back UPS will stick out if an overload condition forces the Back UPS to disconnect itself from utility power If the button sticks out disconnect non essential equipment Reset the circuit breaker by pushing the button inward gt Replace Battery red is lit when p lt ever the battery is near the end of its use ful life or if the battery is not connected see above A battery that is ne
6. eturning it to APC Service Note If the UPS requires service do not return it to the dealer The following steps should be taken 1 Consult the Troubleshooting section to eliminate common problems Determine if the circuit breaker is tripped If the circuit breaker is tripped reset the breaker and determine if the problem still exists 3 Ifthe problem persists consult the APC Worldwide Web site www apcc com or call customer service e Record the model number of the UPS the serial number and the date purchased Be prepared to troubleshoot the problem over the telephone with a technician If this is not successful the technician will issue a Return Merchandise Authorization Number RMA and a shipping address e Ifthe UPS is under warranty repairs are free If not there is a repair charge 4 Pack the UPS in its original packaging If the original packing is not available ask customer service about obtaining a new set Pack the UPS properly to avoid damage in transit Note Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty insuring the package for full value is recommended 5 Write the RMA on the outside of the package 6 Return the UPS by insured prepaid carrier to the address provided by customer service Warranty The standard warranty is two 2 years from the date of purchase APC s standard procedure is to replace the original unit wi
7. hing 7 To exit without changing the Sensitivity Setting press the pushbutton until the green indicator is flashing 8 Once in Programming Mode if the pushbutton is not pressed within 5 seconds the Back UPS will exit Programming Mode all indicators will extinguish APC Back UPS and PowerChute are registered trademarks of American Power Conversion All other trademarks are property of their respective owners Troubleshooting Use the tables below to solve mino r Back UPS installation and operation problems Consult APC On line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document Specifications 180 266 Vac default setting Input Voltage on line Frequency Limits on line 47 63 Hz auto sensing Possible Cause Procedure On Battery Waveshape Stepped Sine Wave Back UPS will not switch on Maximum Load 350 VA 210W 500 VA 300W 650 VA 400 W Back UPS not connected to an AC Check that the Back UPS power plug is Typical Recharge Time 8 Hours power source securely connected to the wall outlet Back UPS circuit breaker tripped Disconnect non essential equipment from the Back UPS Reset the circuit breaker located on the rear panel of the Back UPS by push ing the circuit breaker button fully inward until it catches If the circuit breaker resets switch the Back UPS on and reconnect the equipment one a
8. or battery is not supplied to these outlets when the Back UPS is switched Off Connect a computer monitor and external disk or CD ROM drive to these outlets Surge Only Outlet This outlet is always On when utility power is available and is not controlled by the On Off switch This outlet does not provide power during a power outage Connect a printer fax machine or scanner to this outlet Connect the Phone Line to Surge Protection The telephone ports provide lightning surge protection for any device connected to the telephone line computer modem fax or telephone The telephone ports are compatible with Home Phoneline Networking Alliance HPNA and Digital Subscriber Line DSL standards as well as all modem data rates Connect as shown Wall Outlet Modem Phone Fax Replace the Internal Battery Connect USB Cable and Install Software optional Follow the on screen instructions NOTE Macintosh Users for full USB performance use Mac OS 10 1 5 or higher If Autoplay is not enabled on the computer proceed as follows 1 On the computer desktop of the display double click on My Computer 2 Double click on the CD ROM drive icon and follow the on screen instructions Status Indicators and Alarms There are four status indicators lights on the front panel of the Back UPS On Line On Battery Overloa
9. shing Back UPS failure Call APC for service Replace Battery indicator lit and an alarm sounds when the Back UPS is turned on Internal battery not connected Check the battery connections Operating Temperature 0 to 40 C 32 to 104 F 15 to 45 C 5 to 113 F Storage Temperature Operating and Storage 5 to 95 non condensing Relative Humidity Size H x W x D 16 5x9 2x28 5cm 6 5 x3 6x 11 2 inches Weight 350 VA 5 7 kg 12 5 Ib 500 VA 5 9 kg 12 9 Ib 650 VA 6 2 kg 13 6 lb Shipping Weight 350 VA 6 8 kg 14 9 Ib 500 VA 7 0 kg 15 3 Ib 650 VA 7 3 kg 16 1 Ib EMI Classification EN 55022 IEC 801 2 and 801 4 level IV and IEC 801 3 level M On Battery Run Time 350 VA 13 2 minutes typical computer and 17 43 2 cm monitor 500 VA 10 8 minutes typical computer and 21 53 3 cm monitor 650 VA 17 minutes typical computer and 21 53 3 cm monitor Back UPS Storage Before storing charge the Back UPS for at least eight hours Store the Back UPS covered and upright in a cool dry location During storage recharge the battery in accordance with the following table Storage Temperature Recharge Frequency Charging Duration 5 to 30 C 23 to 86 F Every 6 months 8 hours 30 to 45 C 86 to 113 F Every 3 months 8 hours Please contact APC Technical Support to troubleshoot the unit before r
10. t a time If the circuit breaker trips again it is likely that one of the connected devices is causing the overload Very low or no utility voltage Check the wall outlet that supplies power to the Back UPS using a table lamp If the lamp bulb is very dim have the utility voltage checked by a qualified electrician Portable generator being used to provide input voltage Set the Transfer Voltage and Sensitivity setting to Low see Transfer Voltage and Sensitivity Adjustment By setting the Back UPS to Low sensitivity it can accept a wider range of input voltage Back UPS does not power comp uter monitor external drive during an outage Internal battery is not connected Check the battery connections Computer monitor or external disk CD ROM drive is plugged into a Surge Only outlet Move computer monitor or external drive power cord plug to the Battery Backup outlets Back UPS operates on battery a Ithough normal utility voltage exists Back UPS circuit breaker tripped Disconnect non essential equipment from the Back UPS Reset the circuit breaker located on the rear panel of the Back UPS by push ing the circuit breaker button fully inward until it catches The wall outlet that the Back UPS is connected to does not supply utility power to the unit Connect the Back UPS to another wall outlet or have a qualified electrician check the building wiring
11. th a factory reconditioned unit Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative APC will ship the replacement unit once the defective unit has been received by the repair department or cross ship upon the receipt of a valid credit card number The customer pays for shipping the unit to APC APC pays ground freight transportation costs to ship the replacement to the customer APC Contact Information USA Canada 1 800 800 4272 Mexico 292 0253 292 0255 Brazil 0800 12 72 1 Worldwide 1 401 789 5735 Internet http www apc com Technical Support http www apc com support Copyright 2004 American Power Conversion All rights reserved
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