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Western Digital My Passport Elite 640GB

1. 1 Right click the WD SmartWare icon in the system tray and then click Safely remove My Passport Elite USB HDD You may hear the drive power down Safely remove My Passport Elite USB HDD G doo 2 3 20 PM Monday WO Smartare ap17 enn 2 Wait for the drive icon to be removed from the desktop before disconnecting the drive from the system Customizing Your Software Settings The WD SmartWare software makes it easy for you to quickly customize its own software settings for the best possible performance with your drive by e Specifying the number of backup versions that you want to keep for each file e Inhibiting backups until times when your computer is idle e Specifying a unique folder on your computer to store files retrieved from your drive e Automatically Displaying the WD SmartWare Home screen whenever you connect your drive to your computer Checking for WD SmartWare software updates To customize your WD SmartWare software settings for the best possible performance with your drive on the Software Settings screen See Figure 11 on page 22 IF you wantto THEN click AND see Change the number of backup File History Specifying the Number of versions to keep for each file Backup Versions on page 22 Enable anytime backups or inhibit Backup Speed Pausing Backups Until Your them until your computer is idle Computer is Idle on page 23 Specify a path to a different retrieve Retrieve Folder
2. Specifying a Different Retrieve folder Folder on page 35 Change the options that Preferences Setting the Preferences e Display the WD SmartWare Home Options on page 36 screen whenever you reconnect drive to your computer e Check for software updates Specifying a Different Retrieve Folder When you start a retrieve you can choose whether you want to store the retrieved files in either e Their original locations on your computer e A Retrieved Content folder By default the WD SmartWare software creates and uses a Retrieved Content subfolder in your My Documents folder To specify a different folder 1 Either create a new folder or determine which existing folder you want to use MANAGING AND CUSTOMIZING YOUR DRIVE 35 MY PASSPORT ELITE USER MANUAL 2 On the Software Settings screen see Figure 11 on page 22 click Retrieve Folder to display the Set Retrieve Folder dialog File History Set Retrieve Folder awn IO The current retrieve folder Is at Ape CADocuments and SettinostAdministratoriMy DocumentsiRetrieved Contents If you would like to change this folder please enter the new Preferences location below CiBocuments and Settings Administraton 3 Click Browse and use the browse function to identify the new retrieve folder 4 Click Apply to save and implement the new retrieve folder Setting the Preferences Options When enabled the Preferences optio
3. WD SmartWare Uninstall Would you like to uninstall WD SmartWare Uninstall 3 Click Uninstall USING THE DRIVE WITH A MAC 53 MY PASSPORT ELITE USER MANUAL Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Freguently Asked Guestions If you have problems installing or using this product refer to this troubleshooting section or visit our support Web site at support wdc com and search our knowledge base for more help Installing Partitioning and Formatting the Drive How to Answer ID e Install partition and format the drive in Windows XP and Vista 207 3322 e Install partition and format the drive to Mac OS X 10 4 11 and 10 5 287 3323 e Reformat from Mac GPT to Windows XP NTFS 3645 e Reformat the drive from Mac GPT to Windows Vista NTFS format 3647 e Obtain and reinstall the original software included with this product 1425 e Format the drive to the FAT32 file system 1364 e Use the drive on a Mac and a PC simultaneously 291 The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows however Windows users can overcome these file size limitations by formatting the drive to NTFS using the Disk Management utility See answer ID 1287 at support wdc com and article IDs 314463 and 184006 at support microsoft com for further details To create partitions larger than 32 GB in FAT32 when
4. 4 Onthe WD TURBO Driver Installer screen click Install USING THE DRIVE WITH A MAC 45 MY PASSPORT ELITE USER MANUAL 5 To accept the license agreement click Accept WESTERN DIGITAL TECHNOLOGIES INC LICENSE AGREEMENT AND WARRANTY DISCLAIMER 0 NOTICE Ey accepting this License Agreement and or by installing using or copying the Licensed Software You are becoming a party to indicating Your consent to and agreeing to be bound by the terms of this License Agreement without modification If You do not understand and accept all of the following terms and conditions or You respond NO or give any other response that indicates You do not accept this License Agreement then You must not install use or copy the Licensed Software 1 DEFINITIONS a Agreement and or License Agreement shall mean this License Agreement and any and all documents incorporated by reference b You and or Your shall mean the individual or legal entity exercising rights under and complying with all of the terms of this Agreement c a Licensed Software shall mean Western Digital Technology Inc s 6 A message informs you that installing the drivers requires you to restart your computer to make them active If you want to proceed click Yes Installing the Western Digital TURBO drivers requires you to restart the computer to make them active Do you want to proceed and install the drivers No
5. Drive Settings MYDESKTOP Security Register Drive Diagnostics Sleep Timer Drive Erase About your drive Product Name My Passport Elite Serial Number WXNGOSNZAS73 Drive Size 465 GB Operating System Windows XP Service Pack 3 Firmware Revision 1 028 Back to Main Settings Settings My Passport Elite MY PASSPORT ELITE USER MANUAL 3 Click Security to display the Set Security dialog oe DE Register Drive Diagnostics Sleep Timer Drive Erase About your drive Product Name My Passport Elite Serial Number WXNIOBNZB37B Set Security WD SivartyVare lets vou secure your drive to prewent others Tram accessing your files Choose a password e Werf pasanord SS F asanmrd hint OO W Warning YD cannot retriewe our password f you forgetycur pazauord you will permanently lose access to your data understand T a SAVE SECUIMY gt r Type your password in the Choose a password box Retype your password in the Verify password box Type a hint to help remind yourself of your password in the Password hint box Read the warning about the possibility of data loss if you forget your password Click the understand check box to signify that you accept the risk LOCKING AND UNLOCKING YOUR DRIVE 29 MY PASSPORT ELITE USER MANUAL 9 Click Save Security Settings to save your password and
6. I ICES 003 NMB 003 compliance 64 Icon alerts 34 Info online help viewing 15 Installing the drive 6 K Kit contents 2 L LEDs lock indicator 4 power activity 4 Limited Warranty 65 Lock indicator LED 4 M Mac checking status 50 dismounting drive from safely 49 dismounting the virtual CD 49 installing drive on 43 opening WD SmartWare software 47 reformatting the drive to 43 space available 50 temperature 50 uninstalling WD SmartWare software 52 unlocking the drive manually 51 WD SmartWare icon 47 Mail file category defined 14 17 Micro cables 2 Movies file category defined 14 17 Music file category defined 14 17 My Passport Dock 2 INDEX 67 N NTFS format 43 O Online help viewing 15 Opening WD SmartWare software 33 Operating systems 3 Other file category defined 14 17 Overheating 34 P Password protecting your drive 28 CAUTION about lost passwords 28 Performance enhancement 45 Physical description 3 Pictures file category defined 14 17 Power activity LED 4 Precautions for handling 4 Preferences options setting 36 Preferences software setting 35 Product features 1 Product registration 4 Q Quick Diagnostic Self test 41 R Reformatting the drive 3 Register Drive screen 38 Registering your drive 4 37 Registration drive setting 37 Regulatory compliance 64 Retrieve about retrieving files 24 folder software setting 35 folder specifying 35 procedure 24 27 RoHS 65 S Safe
7. WD SmartWare software An easy to use solution for your drive that gives you the power to e Protect your data automatically Relax Your data is secure Automatic continuous backup will instantly make a second copy whenever you add or change a file e See your backup as it happens Seeing is believing Visual backup organizes and displays your content into categories and shows the progress of your backup e Bring back lost files effortlessly Retrieve your valuable data to its original location whether you ve lost all your data deleted a file or just overwritten an important file e Take control Customize your backup set drive security run diagnostics manage the power settings and more from the WD SmartWare control center Drive lock Gain peace of mind knowing that your data is protected from unauthorized access or theft with password protection and 256 bit hardware based encryption Capacity gauge Connect the drive to your computer and see at a glance how much space is available on your drive Ready to plug and play with Windows PCs Formatted NTFS for compatibility with all Windows operating systems USB 2 0 interface A simple connection that offers convenience and compatibility among multiple computers Grab and go docking station Convenient one hand connection to your computer Powered directly from the USB port on your computer No separate power supply is needed An optional cable is available for t
8. o p 7 In the Password box enter the password you normally enter to access this Mac WD TURBO Installer requires that you type your password Name MAC Details Cancel When installation is complete the computer restarts My Fan wenorr Note The My Passport icon E on the desktop now looks like this USING THE DRIVE WITH A MAC 46 Using the WD SmartWare Icon MY PASSPORT ELITE USER MANUAL After you have installed the WD SmartWare software the WD SmartWare icon displays in the bar at the top right of the screen Do Thul53PM O A Clicking the icon enables you to perform the following actions e Open the WD SmartWare software e Dismount the virtual CD e Safely dismount the drive e Check the remaining capacity of the drive e Display the serial number of the drive e Display the temperature of the drive The sections below describe how to use the icon and alternative methods to perform these actions as well as how to unlock the My Passport Elite drive manually Opening WD SmartWare Software If the WD SmartWare software does not open automatically after it has been installed you have two ways to open it e Click the WD SmartWare icon Co About WD SmartWare 6 My Passport Elite a Open WD SmartWare e Double click WD SmartWare in the Applications list and select Open WD SmartWare 00 La Applications Y DEVICES bo
9. Reformatting the Drive 2 0 0 eee GG y 43 Installing on a Mac OS X Tiger Leopard Snow Leopard 43 Enhancing Performance with WD TURBO GI GI uu 45 Using the WD SmartWare lcon ee uu 47 Opening WD SmartWare Softwar6 I GG Gu uy 47 Dismounting the Virtual CD III eee uu Ly 49 Safely Dismounting the DriV8 I I GG GG GG Gu ud 49 Displaying the Status Serial Number and Temperatur6 50 Unlocking the Drive Manuals 3 004 Gu uw A A AAA AA ee a 51 WD SmartWare Software is Not Availabl amp YF ees 51 Your Computer Exits Sleep Mode FIG GG GG GG GG uu 51 Uninstalling WD SmartWare Software I GG uu 52 TEOUDICSNOOUIING ei aio 54 Installing Partitioning and Formatting the DriV amp LG momo 54 Frequently Asked OuestionsS FF GG GG GG Gu 54 Installing an SES Driver C FON og 56 WINCOWS AR Y oa da Lert Dd A NIC nA Y te Oeste ee 96 Installing the Driver Automatically F EE Na 96 Installfig the Driver Manually ae o yT na eet ea eat a ee TF ee et ee Ed 57 Windows VISTA ceu O Y Y a ia Li a onda Oe cedo A 59 TABLE OF CONTENTS iv MY PASSPORT ELITE USER MANUAL Installing the Driver Automaticallyf ee aa uw y RR a Aa 99 Installing the Driver Manually is ee cos oe ead it GYN EY FOL y HF GO UE 99 WIDAOWS a sia si id cian EF 61 Compliance and Warranty ln
10. M A R T status check completes within a second or two Ouick Drive Test Your My Passport drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The guick drive test checks the drive for major performance problems The result of a guick drive test is a pass or fail evaluation of the drive s condition The quick drive test can take several minutes to complete Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It methodically tests each and every sector for error conditions and inserts bad sector markers as reguired The complete drive test can take several hours to complete depending on the size and data configuration of your drive The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the quick S M A R T status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when backing up or retrieving files To run drive diagnostics and status checks 1 On the Drive Settings screen see Figure 16 on page 29 click Diagnostics to display the Run Diagnostics dialog Security Run Diagnostics OS Perform a S M A R T SelfMonitorina Analysis and Register Drive Reporting Technology drive check that predicts imminent dri
11. Name 4 10 5 6 E Cal E Disk iChat A WD SmartWare YY image Capture Ei mac ES Sync J iTunes Y SHARED Mail BM 1c2k5b1 E Photo Booth E 1c6xw71 a e n E tcrmbu 2 QuickTime Player a Safari m 1lm98c1 Spaces E 1msecurity Stickies Ml 1yrf6h1 E System Preferences O 27mhxgl 7 TextEdit All amp Time Machine gt 3 Utilities Y PLACES gt 0 WD Anywhere Backup Desktop D WD SmartWare GS mac Si Documents Date Modified Mar 18 2009 2 50 PM Mar 18 2009 2 50 PM Mar 18 2009 2 50 PM Mar 18 2009 2 50 PM Apr 13 2009 4 17 PM Mar 18 2009 2 50 PM Mar 18 2009 2 50 PM Mar 18 2009 2 50 PM Mar 18 2009 2 50 PM Apr 13 2009 4 17 PM Mar 18 2009 2 50 PM Sep 23 2007 9 53 PM Mar 18 2009 2 50 PM Sep 23 2007 9 52 PM Mar 18 2009 2 50 PM Mar 18 2009 2 50 PM Nov 21 2008 7 46 AM Jul 7 2009 2 03 PM Kind Application Application Application Application Application Application Application Application Application Application Application Application Application Application Application Folder Folder Application USING THE DRIVE WITH A MAC 47 A MY PASSPORT ELITE USER MANUAL The WD SmartWare Home screen displays Home Backup Retrieve Settings My Desktop s Mac mini My Passport Elite Macintosh HD MY PASSPORT 111 5 GB Total 465 0 GB Total Update Software On the Home screen you can modify the primary drive being categoriz
12. Open The Welcome to WD SmartWare screen displays If a Flash Player is installed on your computer the screen is animated Welcome to WD SmartWare What would you like to do Back Un Files set Up Drive _ Don t show this screen again 4 Continue to Getting Started With WD SmartWare Software on page 11 Note If you do not want to install the WD SmartWare software see Installing an SES Driver on page 56 instead CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT ELITE USER MANUAL Installing on Windows Vista Windows 7 After the drive is physically connected depending on your computer setup two or three screens may pop up 1 If Autorun AutoPlay is enabled on your computer a On the Found New Hardware screen click Cancel Found New Hardware Es El Windows needs to install driver software for your WD SES Device USB Device Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device or log en Don t show this message again for this device Your device will not function until you install drrver software Lancel Figure 4 Found New Hardware Screen a CD Drive E WD SmartWare E Always do this for software and games Install or run program Run WDO SmartyVare exe General options A Open folder to view f
13. Passport Elite WD SmartWare and Data Lifeguard are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies O 2009 Western Digital Technologies Inc All rights reserved Western Digital 20511 Lake Forest Drive Lake Forest California 92630 U S A 4779 705032 A00 August 2009
14. Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via suoport wdc com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in Its possession Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be recti
15. box 2 Click Update Security Settings to change your password LOCKING AND UNLOCKING YOUR DRIVE 32 MY PASSPORT ELITE USER MANUAL Managing and Customizing Your Drive This chapter includes the following topics WD SmartWare Icon Opening WD SmartWare Software Checking Status and Temperature Monitoring Icon Alerts Disconnecting the Drive Safely Uninstalling the WD SmartWare Software Customizing Your Software Settings Customizing Your Drive Settings Uninstalling the WD SmartWare Software WD SmartWare Icon After you have installed the WD SmartWare Software see Getting Started With WD SmartWare Software on page 11 the WD SmartWare icon displays in the Windows task bar AO pis A gt AA Clicking the icon enables you to perform the following actions e Open the WD SmartWare software e Check the status and temperature of the drive e Safely disconnect the drive e Monitor alerts The next few sections describe how to use the icon and alternative methods to perform these actions as well as how to unlock the My Passport Elite drive manually Opening WD SmartWare Software If the WD SmartWare software does not open automatically when you log in to your computer you can access it in the following ways e f the software has been closed click Start gt All Programs gt WD SmartWare gt WD SmartWare e f the WD SmartWare icon Is In the task bar double click the icon Note You can also right
16. enable password protection for your drive CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD SmartWare software e Locks the drive when you shut down your computer disconnect your drive or the computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive Unlocking Your Drive After you have created a password to keep others from accessing the files on your drive you will have to type your password to unlock the drive whenever e You shut down and restart your computer e You disconnect and reconnect the drive to your computer e Your computer exits the sleep mode You will have to do this even if you do not have the WD SmartWare software installed on your computer Unlocking Your Drive With the WD SmartWare Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer the WD SmartWare software displays the Unlock My Passport prompt WD SmartWare Unlock My Passport To continue our Passport drive must Pasamord ai Please provide your password Pasmo hint f y Cancel SA To unlock your drive 1 Type your password in the Password box If you provided a password hint when you created your password click the Password hint pointer to see the hint 2 Click Unlock to
17. for each file e Pause backups until your computer is idle In order to configure these backup options 1 Click the Settings tab to display the Settings screen see Figure 10 Home Backup MYDESKTOP Software Settings sofware Settings let ynu setthe number of backup versions you want to keep determine when backup occurs choose the folder for your backed up files and select wD SmarVare preferences Set Up Software Figure 10 Settings Screen Retrieve Settings My Passport Elite Drive Settings Drive Settings letyou Secure and register your drive run diagnostics seta sleep timer and erase your drive Set Up Drive 2 Click Set Up Software to display the Software Settings screen see Figure 11 on page 22 BACKING UP YOUR COMPUTER FILES 21 MY PASSPORT ELITE USER MANUAL Home Backup Retrieve Settings software Settings q MYDESKTOP My Passport Elite File History Backup Speed Retrieve Folder Preferences About your software Product Name WD SmardWare Version 1 1 0 0 l Back to Main Settings Figure 11 Software Settings Screen Specifying the Number of Backup Versions The WD SmartWare software enables you to keep up to 25 older versions of each file If you overwrite or delete a file by accident or want to see the file a couple of versions ago the WD SmartWare software has a copy for you You will always have the most recent specified num
18. name in the Last name box Type your e mail address in the E mail address box Select your language in the Preferred language box A A E Select or clear the Yes want to receive communication check box to specify whether or not you want to receive e mail notifications about software updates product enhancements and price discount opportunities 8 Click Register Drive to register your drive MANAGING AND CUSTOMIZING YOUR DRIVE 38 MY PASSPORT ELITE USER MANUAL Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive To specify the inactivity period for the sleep timer 1 On the Drive Settings screen see Figure 16 on page 29 click Sleep Timer to display the Set Sleep Timer dialog Security Set Sleep Timer setihe amount of time before your Register Drive drive goes to sleep Diagnostics Note OS settings may override these AAA H settings wo Sleep Timer oo o ooo Turmo Drive After 1 El mirnbes T Drive Erase _ 2 Inthe Turn off Drive box select the inactivity time interval at which you want to turn off the drive 3 Click Set Timer to save and implement your sleep timer selection Erasing Your Drive CAUTION Erasing your drive permanently deletes all of the data on your drive Always make sure that you no longer need any of the data
19. number of files involved e View link that you can click to see a list of the files and the reasons they were not backed up Some applications and running processes can keep files from being backed up If you cannot determine why some of your files were not backed up try a Saving and closing all of your open files b Closing all running applications including your e mail program and web browser BACKING UP YOUR COMPUTER FILES 18 MY PASSPORT ELITE USER MANUAL Important Appearance of a Caution message indicating that your drive is full means that there is not enough free space on the drive to complete the backup The best long term solution would be to relegate the drive to long term archive storage and a Click the Home tab to display the Home screen b Click the WDStore link in the WD Online box to view the WD Online Store website Click External Hard Drives and select the best drive to suit your future reguirements 5 If you clicked Pause Backup at step 3 the Stop backup confirmation prompt reminds you that the WD SmartWare software runs your backup job in the background so you can continue using you computer for other things during the backup To continue click either e Continue Backup to disregard your pause request and resume the backup e Stop Backup to follow through with your pause request and stop the backup 6 Advanced Backup Capabilities The advanced backup capabilities include e Selecti
20. on your drive before erasing the drive To erase your drive 1 On the Drive Settings screen see Figure 16 on page 29 click Drive Erase to display the Erase drive dialog Security Erase drive Register Drive Y Warning Clicking Erase Drive permanently Diagnostics erases all the data on your drive Sleap Timer y understand 2 Read the warning about the loss of data if you erase your drive 3 Click the I understand check box to signify that you accept the risk 4 Click Drive Erase to erase your drive Note In addition to deleting all of the data on your drive erasing your drive also removes your password If you created a password to protect your drive you will need to do it again after erasing the drive See Password Protecting Your Drive on page 29 5 Follow the instructions for downloading and installing the newest version for your operating system 6 After the installation completes note the new version shown in the WD Online box MANAGING AND CUSTOMIZING YOUR DRIVE 39 MY PASSPORT ELITE USER MANUAL Uninstalling the WD SmartWare Software You can easily uninstall the software However you will need to restart the Run Backup backup job manually after reinstalling the software as uninstalling deletes all existing backup job configurations See Backing Up Your Computer Files on page 16 Use your operating system s Add or Remove Programs function to uninsta
21. paths and removable media The best driver found will be installed _ Search removable media floppy CD ROM Include this location in the search D extrastwD SES Device Driver 1 Browse i Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for pour hardware 4 When installation is complete click Finish Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for e WD SES Device Click Finish to close the wizard INSTALLING AN SES DRIVER 58 MY PASSPORT ELITE USER MANUAL Windows Vista After you physically connect the drive as shown in Figure 2 on page 6 two or three screens may pop up depending on your computer setup Installing the Driver Automatically To install the SES driver automatically you must be connected to the Internet Note If Autoplay is enabled two extra screens may display at the same time as the Found New Hardware screen Close those two screens 1 On the Found New Hardware screen click Yes search online this time only r wy UU Found New Hardware WD SES Device Allow Windows to search online for driver software for your WD SES Device Yes always search online recommended Windows will automatically search for the latest drivers and applications
22. reformatting the drive to Mac OS X format See ID 3645 for formatting a Mac to the NTFS file system for use on Windows XP and ID 3647 for formatting it for Windows Vista See Troubleshooting on page 54 for more information about reformatting a drive If you reformat your drive for use with a Mac follow the procedures below Installing on a Mac OS X Tiger Leopard Snow Leopard 1 Turn on your computer 2 Connect the drive s USB cable as shown in Figure 1 on page 5 or Figure 2 on page 6 The WD SmartWare CD displays on the desktop and is listed under Devices in Finder 6 WD SmartWare The My Passport icon also displays on the ch USING THE DRIVE WITH A MAC 43 MY PASSPORT ELITE USER MANUAL 3 Double click the WD SmartWare virtual CD and then double click the WD SmartWare icon on the screen that displays Note WD SmartWare software is provided in the form of a virtual CD VCD drive on your My Passport drive The VCD displays on your desktop and behaves just like a physical CD WD SmartWare 5 items Zero KB available ya oe DriveUnlock extras WD SmartWare WD SmartWare What is this html 4 Mac OS X Leopard and Snow Leopard only A message asks whether you want to use the My Passport drive to back up with Time Machine If you do not want to use the Time Machine backup software click Cancel If you do want to use the Time Machine backup software click Use as Backup Disk The My Passport icon
23. unlock your drive and enable the WD SmartWare software Backup Retrieve and Drive Settings functions Clicking Cancel leaves the drive locked and inhibits access to the data on the drive and the WD SmartWare Backup Retrieve and Drive Settings functions LOCKING AND UNLOCKING YOUR DRIVE 30 MY PASSPORT ELITE USER MANUAL Unlocking Your Drive Without the WD SmartWare Software Whenever you connect your password protected drive to a computer that does not have the WD SmartWare software installed you can still access the virtual CD partition on your drive and install the WD SmartWare software as usual You will not be able to access the data portion of your drive To unlock the drive without the WD SmartWare software installed 1 2 4 Start the WD SmartWare Drive Unlock utility by either e Using your computer s file management utility to open the WD SmartWare virtual CD and double clicking the Unlock exe file e Clicking Start gt My Computer and double clicking the WD SmartWare icon under Devices with Removable Storage WD SmartWare Drive Unlock Unlock your drive Enteryour password to unlock your drive Pasanord Name blw Passport Elite EDN Serial WXN4OGNZB378 gt Size 465 GB Type your password in the Password box If you provided a password hint when you created your password click the Password hint pointer to see the hint Click Unlock to unlock your drive If you click Exit you wil
24. your drive to receive free technical support during the warranty period and find out about software updates product enhancements and price discount opportunities Diagnostics Performing diagnostics and status checks to make sure your drive is working properly Sleep Timer Turning your drive off during periods of extended inactivity to conserve power and extend the life of the drive Drive Erase Erase all of the contents on the drive including any password that has been set To customize your drive settings for the best possible performance with the WD SmartWare software on the Drive Settings screen see Figure 16 on page 29 IFyouwantto THEN click AND see Use a password to keep others Security Password Protecting Your from accessing the files on your Drive on page 28 drive Change your password Security Changing Your Password on page 32 Remove password protection from Security Turning Off the Drive Lock your drive Feature on page 32 Register your drive to receive free Register Drive To customize your drive technical support during the settings for the best possible warranty period and be kept up to performance with the date on the latest WD products WD SmartWare software on the Drive Settings screen see Figure 16 on page 29 on page 37 Perform routine drive diagnostics Diagnostics Checking Drive Health on and status checks page 41 Specify an
25. 7 e Snow Leopard Important For highest performance and reliability install the latest updates and service pack SP For Windows go to the Start menu and select Windows Update For Mac go to the Apple menu and select Software Update Drive Format Your My Passport Elite drive is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems If you wish to use this drive with a Mac system see Reformatting the Drive on page 43 and Troubleshooting on page 54 Physical Description Capacity Gauge Lock Indicator Power Activity LED Indicators Indicators are located on the spine of the device Capacity Gauge The capacity gauge consists of four sections that fill from right to left if the drive is horizontal or bottom to top if the drive is vertical to indicate space used on the drive during the power on state Each section represents approximately 25 percent of drive capacity The numerical display indicates the percentage of capacity available Segment Filled 1 0 24 99 2 25 49 99 3 50 74 99 4 SE The gauge displays the capacity used only if the WD SmartWare software is installed and running on your computer ABOUT YOUR WD DRIVE 3 MY PASSPORT ELITE USER MANUAL Power Activity LED The power activity LED indicates the drive s power state and activity The LED indicator functions as shown in the table below Appearance De
26. G uu 27 5 Locking and Unlocking Your Drive 0oc0 0oo oo ooooo 28 Password Protecting Your DrivV I GG GI GG 28 Unlocking YGU DIVE ve oca nete a a a Y de Ry ea ok MAA A oak OF BD a MR 30 TABLE OF CONTENTS iii MY PASSPORT ELITE USER MANUAL Unlocking Your Drive With the WD SmartWare Software eee 30 Unlocking Your Drive Without the WD SmartWare Softwar6 a 31 Turning Off the Drive Lock Feature I GG I GG eens 32 Changing YOur Pass Words vatios die DA UM AO 32 Managing and Customizing Your Drive 33 WD SmartWare CON eu a0 2 aak CD UR eee DARA ND IG YW FAR 33 Opening WD SmartWare Softwar6 FI GG GG GG eee 33 Checking Status and Temperatur6 ccc GG eee 34 MORRON COMAIS S oda tee A ARA AA eee AR 34 Disconnecting the Drive Safely ee eee nee 35 Customizing Your Software SettingS 0 0c uu uy 35 Setting the Preferences Options 0000s ccc GG GG uu 36 Customizing Your Drive SettingS 0 0 0c eee 37 Setting the Drive Sleep Timer 0 GG LG eee teens 39 Erasing YOU DIVe recur dro ee eee ara eth eee re eda YE Ui 39 Uninstalling the WD SmartWare Software 0 00 cece uu 40 UA fae O io a Sie oe antidote Mesh he hee eee astas 40 Windows Vista or WINdOWS 7 0 000 ee GG GG Guy 40 Checking Drive Health stains WU awd a hes ede eee es 41 Using the Drive with a Mac 00 cece es 43
27. My Passport Elite Ultra portable Hard Drive User Manual o geuod Western Digital WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or e mail support service at support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support E mail support is free for the entire warranty period and our extensive Knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product as instructed in Registering Your Drive on page 38 Accessing Online Support Visit our product support website at support wdc com and choose from these topics e Downloads Download drivers software and updates for your WD product e Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get Warranty Product Replacement RMA RMA Status and Data Recovery Information e Knowledge Base Search by keyword phrase or answer ID e Installation Get online installation help for your WD product or software Contacting WD Technical Su
28. RT ELITE USER MANUAL e CTRL click the My Passport icon on the desktop and select Eject My Passport My Passport will be the name you assigned to the volume Open Eject My Passport Get Info Duplicate Make Alias Copy My Passport Clean Up Selection Label x BEUEBE ES More You may hear the drive power down 2 Wait for the drive icon to be removed from the desktop before disconnecting the drive from the system Displaying the Status Serial Number and Temperature You can use the WD SmartWare icon NS determine whether the drive is locked how full the drive is the drive s serial number and the temperature condition of the drive 1 Click the WD SmartWare icon to display a list of drives ow Help a i About WD martware My Passport Elite Open WD Smartware Unmount Volumes Unmount CD Temperature Condition OK 2 Select the My Passport The submenu displays the serial number of the drive the space available if the drive is unlocked the temperature condition of the drive and other options 3 If WD SmartWare has been installed and the drive is locked a Click Unlock Drive b Type the password you set up to unlock the software and click the Unlock button WD SmartWare Unlock My Passport Elite To continue your My Passport Elite drive must be unlocked Please provide your password gt Password hint USING THE DRIVE WITH A MAC 50 MY PASSPORT ELI
29. TARTED 13 MY PASSPORT ELITE USER MANUAL e Retrieve Brings back valuable data that has been lost or overwritten see Figure 12 on page 25 e Settings Manages security diagnostics power settings and backup parameters see Figure 10 on page 21 On the Home screen you can modify the primary drive being categorized with the drop down selection box under the name of your computer By selecting a different drive the system will identify the categories of files on that drive Then click the e Backup tab to back up files from the selected drive to your My Passport drive e Retrieve tab to retrieve backed up files from your My Passport drive to any location on your computer In the Content Gauge for your computer s hard drive all of your files that are available for backup are shown against a blue background in six categories where This file category Includes files with these extensions Documents doc txt ntm html ppt xls xml and other document extensions Mail mail msg pst and other mail extensions Music mp3 wav wma and other music extensions Movies aVi mov mp4 and other movie extensions Pictures gif jpg png and other picture extensions Other Others that do not belong in the five main categories For a complete list of all included file extensions search for Answer ID 3644 in the WD Knowledge Base at http support wdc com Note that e The System category shown a
30. TE USER MANUAL Unlocking the Drive Manually You may need to unlock the drive manually in cases such as the ones described below WD SmartWare Software is Not Available e You uninstall the software and leave the drive locked e You move your drive to another system and need to unlock it without installing the software To unlock the drive 1 Double click the WD SmartWare virtual CD on the desktop 2 Double click the DriveUnlock icon WD SmartWare 5 items Zero KB available ya ant DriveUnlock extras WD SmartWare WD SmartWare What is this html The WD SmartWare Drive Unlock screen displays bod WD SmartWare Drive Unlock Unlock My Passport Elite Enter your password to unlock your drive Password Name My Passport Elite Serial WXN409NZ6378 ee Size 500 1 GB 3 Enter your password and click the Unlock button If you do not remember your password click the arrow to the left of Password Hint to reveal the hint i Password hint 4 Click Unlock to unlock your drive If you click Exit you will not be able to access the files on your drive 5 At the Your drive is now unlocked prompt click Exit to close the WD SmartWare Drive Unlock screen The WD SmartWare Home screen displays Your Computer Exits Sleep Mode If your computer goes into sleep mode an unlock screen may not display when you reactivate the computer To unlock the drive you can use the VCD as described above or the meth
31. Ware software rescans your computer for new or changed files and resumes automatic continuous backup as before Additionally the Backup screen see Figure 9 on page 17 provides e Content Gauges for your computer s disk drives so you can see the number of files and the storage size for each content category e A Refresh View button for rescanning the drive and verifying accurate Content Gauge counts after adding or changing files on your computer e A Detailed View content box that you can use to select specific categories of files or folders to back up with an Apply Changes button for implementing your selections e Run Backup and Pause Backup buttons for starting and pausing backups BACKING UP YOUR COMPUTER FILES 16 MY PASSPORT ELITE USER MANUAL Backup Retrieve Settings MYDESKTOP My Passport Elite C New Volume F 74 5 GB Total Detailed View 465 1 GB Total Data For ETA Data Backup System oc Backed Up Files A a chel Files 12 163 iadi Size Pictures Pictur Size 248 08 pues 213 0 00 KB 717 0 MB Mail 296 3 KB 13 5 MB 528 6B Free 465 0 GB Free Refresh View Pause Backup Run Backup Figure 9 Backup Screen In the Content Gauges for your computer s disk drives the categories of files that would be included in the backup if you click Run Backup are shown e Light blue background in the Content Gauge for your computer s hard drive represents the original files that are avai
32. ber of versions of each file available for retrieves and you can choose to keep between 1 and 25 versions Keeping more versions e Improves your ability to retrieve files from a longer back in time period e Consumes more disk space To specify the number of backup versions that you want to keep for each file 1 On the Software Settings screen see Figure 11 click File History to display the Set File History dialog Set File History Enterthe number of backup versions to keep for each file Backup Speed B Retrieve Folder Preferences ly 2 Specify the number of file versions that you want to keep from 1 to 25 in the Enter the number of backup versions to keep for each file box 3 Click Apply to save and implement the new number of backup versions BACKING UP YOUR COMPUTER FILES 22 MY PASSPORT ELITE USER MANUAL Pausing Backups Until Your Computer is Idle A large backup can take a lot of time and can consume a lot of your system processing resources Even with the WD SmartWare software running in the background a backup can reduce your computer s response to other tasks Enabling the Backup Speed option directs the WD SmartWare software to pause backups until your computer is completely idle This is the default configuration of the WD SmartWare software 1 On the Software Settings screen see Figure 11 on page 22 click Backup Speed to display the Reduce Backup Speed dial
33. click or left click the WD SmartWare icon in the task bar and select WD SmartWare MANAGING AND CUSTOMIZING YOUR DRIVE 33 MY PASSPORT ELITE USER MANUAL The WD SmartWare Home screen displays Backup Retrieve Settings Welcome My Passport Elite C5 New Volume F WD Online MWD Store 74 5 GB Total 465 1 GB Total Support Contact Us Online User Manual d WD SmartWiare 52 8 GB Free 465 0 GB Free Version 1 1 0 0 Update Software Checking Status and Temperature Mouse over the WD SmartWare icon in the system tray to display the drive name capacity used temperature and whether it is locked WD Drive Status Drive Name Wolumes Used Locked Temperature My Passport Elite USB HDD G 1 Mo Ok mi Bip 3 25 PM P 5 pe EN Monday END Monitoring Icon Alerts e lf the WD SmartWare icon flashes green and white the drive may be locked or else it is in a format that WD SmartWare does not understand non Windows format in a Windows environment e lf the WD SmartWare icon flashes red and white the drive may be overheated Power down the drive and let it cool for 60 minutes Power it back on and if the problem persists contact WD Support MANAGING AND CUSTOMIZING YOUR DRIVE 34 MY PASSPORT ELITE USER MANUAL Disconnecting the Drive Safely CAUTION To prevent data loss close all active windows and applications before shutting down or removing the drive
34. con in the upper right corner of the screen CONNECTING THE DRIVE AND GETTING STARTED 15 MY PASSPORT ELITE USER MANUAL Backing Up Your Computer Files This chapter includes the following topics About Backing Up Your Computer Files Backing It All Up Advanced Backup Capabilities About Backing Up Your Computer Files The WD SmartWare software automatically and continuously backs up all of the content music movies photos documents e mail and other files on your computer to your My Passport drive Note One installation of the WD SmartWare software supports up to three backup drives that are configured with WD SmartWare software After the WD SmartWare software categorizes the different types of content you own simply clicking the Run Backup button will back all of them up Advanced users can select specific types of content to back up After performing a backup the WD SmartWare software protects your files by backing up any e New file that is created on your computer or copied to your hard drive e Existing file that is changed in any way This protection is automatic the WD SmartWare software does it for you without any action on your part just make sure to leave your My Passport drive connected to your computer Note Automatic backup protection is continuous for as long as your My Passport drive is connected to your computer Then whenever you disconnect and reconnect the drive to your computer the WD Smart
35. e Files W Show olderfiles Show deleted files View Ha O search E O search E asean Wl E me moen posuneme omer wa A A eel Name 7 a Size i Date C Es dell 762 50 KB s Documents and Settings 218 90 MB Js FullShotad 47 60 KB e386 4 71 KB vOmc 218 59 MB Original File Location Figure 15 Retrieve Files Selection Box RETRIEVING BACKED UP FILES 26 MY PASSPORT ELITE USER MANUAL 5 Navigate through the folder structure to find the content of interest Also you can use the search box by typing the name or partial name of the file or folder you are looking for e Click the appropriate file category button to list the files by category Pictures Music Movies Documents Other Mail e Select the View icon to list individual files e Type all or part of the file name in the search box to locate the file and press Enter to initiate the search To eliminate the search filter delete all of the text in the search box and press Enter e Select the check box for the file or folder that you want to retrieve 6 Click Start Retrieving 7 During the retrieve e The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location e A Cancel Retrieving button is available for you to stop the retrieve 8 A Retrieval accomplished message signifies completion of the retrie
36. ed with the drop down selection box under the name of your computer By selecting a different drive the system will identify the categories of files on that drive Then click the Backup or Retrieve tab to either back up from or retrieve files to a location other than your computer s main hard drive In the Content Gauge for your computer s hard drive all of your files that are available for backup are shown against a blue background in categories that are based on the following folders on your computer Music Movies Pictures Mail Documents Other Each category includes all of the files in the represented folder except the Other category which includes all of the files in all other folders on your computer Note that The System category shown against a dark gray background includes all of your operating system files that are not available for backup Files that are not backed up include system files program files applications and working files The Retrieved category also shown against a dark gray background shows the files that you have retrieved from a prior backup They too are not available for backup Hovering the cursor over a category displays the number of files in the category USING THE DRIVE WITH A MAC 48 MY PASSPORT ELITE USER MANUAL In the Content Gauge for your My Passport drive the Additional Files category includes all of the files shown in the used space portion of your drive properties Thi
37. fied because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific COMPLIANCE AND WARRANTY INFORMATION 65 MY PASSPORT ELITE USER MANUAL alteration is within the scope of the applicable instructions as found at support wdc com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states d
38. for your hardware and download them to your computer 2 Windows will search for the latest drivers and applications for this device and download them to your computer 4 Don t search online Your device may not function properly until you get the latest software Cancel The driver is automatically installed Installing the Driver Manually You might want to install the SES driver manually for example if you are not connected to the Internet Note If Autoplay is enabled two extra screens may display at the same time as the Found New Hardware screen Close those two screens 1 On the New Found Hardware WD SES Device wizard screen click Locate and install driver software T Found New Hardware cel Windows needs to install driver software for your WD SES Device USB Device Locate and install driver software recommended Windows will guide you through the process of installing driver software for your device Ask me again later Windows will ask again the next time you plug in your device or log en Don t show this message again for this device Your device will not function until yeu install driver software Cancel INSTALLING AN SES DRIVER 59 MY PASSPORT ELITE USER MANUAL 2 On the next New Found Hardware WD SES Device wizard screen click Don t search online Q 1 Found New Hardware Allow Windows to search online for driver software for your WD SES Device Yes always
39. formation 64 Regulatory Compliance I GG GG GG GG GG GG GG uu 64 PCC Class BnionmmatuGl nce ete a o Og 64 ICES 003 NMB 003 Statement EE eee eee eee 64 Salet COmplian E A i tab A whch wae ee wes Mae aes 64 CE Compliance For Europes vies ct tus YY the tee tease ee ee dde 64 KCC Notice Republic of Korea only 0 0 cee eee eee 65 Environmental Compliance China ccc I I Gu eee 65 Waranty IRON uu a AT DA a Yd y Oa 65 OSTA gd SECS ci RA RR ee A A Y MR NS Ge pa Oe 65 LAMISIL ee ed 65 MAS is o E E eid Goes HR FN ale ee 67 TABLE OF CONTENTS v MY PASSPORT ELITE USER MANUAL About Your WD Drive Welcome to your My Passport Elite ultra portable hard drive an elegant high capacity storage solution for all the chapters of your digital life Our latest edition is packed with features automatic continuous backup password protection a capacity gauge and a convenient grab and go USB dock This introductory chapter includes the following topics Major Features of the Drive Kit Contents Optional Accessories Compatibility Drive Format Physical Description Registering Your WD Product Handling Precautions Major Features of the Drive Major features of the My Passport Elite drive include Smaller sleeker more streamlined design We ve designed a smaller high quality integrated USB hard drive inside a stylish package in a variety of fun colors
40. gainst a dark gray background includes all of your operating system files that are not available for backup Files that are not backed up include system files program files applications and working files like tmp and log files e The Retrieved category also shown against a dark gray background shows the files that you have retrieved from a prior backup They too are not available for backup e Hovering the cursor over a category displays the number of files in the category In the Content Gauge for your My Passport drive the Additional Files category includes all of the files shown in the used space portion of your drive properties This space is not available for backups Note The small number of files that are shown in the Additional Files category when you first install the WD SmartWare software before performing your first backup represent the system and hidden files that your computer s operating system put there when you installed the drive CONNECTING THE DRIVE AND GETTING STARTED 14 MY PASSPORT ELITE USER MANUAL Viewing the Info Online Help Topics Each WD SmartWare screen provides easy access to online help information to quickly guide you through your backup retrieve and settings tasks Whenever you are uncertain about what to do on any screen just click the info online help icon lee in the upper right corner of any screen To close the info help screen after reading the online help click the X i
41. he few computers that limit power from the USB port ABOUT YOUR WD DRIVE 1 MY PASSPORT ELITE USER MANUAL Planet friendly We designed a small box from recycled materials to minimize waste We encourage you to recycle it Important For the latest WD product information and news visit our website at www westerndigital com For the latest software firmware and product documentation and information go to http products wdc com updates Kit Contents e My Passport Elite Ultra portable Hard Drive e WD SmartWare software included on drive e USB micro cable e Quick Install Guide e My Passport Dock USB Micro Cable My Passport Elite Ultra portable Quick Install Guide Hard Drive My Passport Dock Optional Accessories You can use the following accessories with the WD My Passport drive e A special cable that may be needed for computers with limited bus power e Replacement or additional micro cables For information on optional accessories for this product visit US www shopwd com or www wdstore com Canada www shopwd ca or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit support wdc com and see Knowledge Base Answer ID 1048 ABOUT YOUR WD DRIVE 2 MY PASSPORT ELITE USER MANUAL Compatibility Windows Mac OS X e Windows XP e Tiger e Windows Vista e Leopard e Windows
42. hnologie de l information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at WD Europe COMPLIANCE AND WARRANTY INFORMATION 64 MY PASSPORT ELITE USER MANUAL KCC Notice Republic of Korea MR B 7 7 o 7111371432 VIAL AAW EAI 7 EA FAAS of om E F ISIH Class B Device 1 Please note that this device has been approved for non business purposes and may be used in any environment including residential areas Environmental Compliance China ALA Tr 7 aU FA Wb WA A A EE S ty F Jj Wi HT SJ T 11363 2006 fil ce yR X Neate Bb DAE AT AA 123 Wh AA E a HERA ae I RLY ey J gt SJ T 11363 2006 Hise 19 PR Fi AECA ANE HE FES UE AAA E YH UE TUE PWT A PERE Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product reguires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for
43. iles A ma Lo lar USING Windows EXDIOT ET Set AutoPlay defaults im Control Panel Figure 5 AutoPlay Screen CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT ELITE USER MANUAL The Welcome to WD SmartWare screen displays If a Flash Player is installed on your computer the screen is animated Welcome to WD SmartWare What would you like to do Back Up Files aet Up Drive _ Don t show this screen again c Continue to Getting Started With WD SmartWare Software on page 11 Note If you do not want to install the WD SmartWare software see Installing an SES Driver on page 56 instead 2 If Autorun AutoPlay is disabled on your computer a Ifthe Found New Hardware screen Figure 4 on page 9 appears click Cancel The WD SmartWare virtual CD drive is listed under Devices with Removable Storage b Double click the WD SmartWare virtual CD WD Smartware E Note WD SmartWare software is provided in the form of a virtual CD VCD drive on your My Passport drive The VCD displays on your desktop and behaves just like a physical CD To view the contents of the VCD such as the documentation and some extra programs right click and select Open CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT ELITE USER MANUAL The Welcome to WD SmartWare screen displays If a Flash Player is installed on your computer the screen is animated Welcome to WD SmartWare What would
44. inactive time interval to Sleep Timer Setting the Drive Sleep Timer turn off your drive on page 39 Erase your drive so you can use it Drive Erase Erasing Your Drive on again if you have implemented page 39 password protection and then lost or forgotten your password MANAGING AND CUSTOMIZING YOUR DRIVE 37 MY PASSPORT ELITE USER MANUAL Registering Your Drive The WD SmartWare software uses your computer s Internet connection to register your drive Register your drive to be kept up to date on the latest WD products 1 Make sure that your computer is connected to the Internet 2 On the Drive Settings screen see Figure 16 on page 29 click Register Drive to display the Register Drive dialog Security Register Drive WD lets you register your drive to receive sofware update notifications and custemer support Diagnostics HATH Sleep Timer Last name Drive Erase Ll cv A E mail address Regulned Field Preterred language English T wres want to receive communication trom WD Including sofware updates for registered products praduct Improvement opportunities and member discounts on YD products About your drive Product Name Mw Passport Elite Serial Number WXN400NZ6378 Drive Size 465 GB Operating System Windom AP Semice Packs Firmnuuane Revision 1028 Type your first name in the First name box Type your last
45. l Descrip Misuri E FE GA A EN 3 MACIOS ar AA a ve e EFO 3 JSB ZO Nte ACC ute cae et a e a io Dee Bae re NA 4 Registering Your WD Product FF eee eee 4 H andlingPrecauUHOn S8 y Tur as E a a Bil do eta sa e as 4 2 Connecting the Drive and Getting Started 5 Connecting the Drive sta ias dd dl 5 INSTA the DNVG sa e A A A 6 Imstallimng on Windows AP A A A UG 7 Installing on Windows Vista Windows 7 Y FE I uu 9 Getting Started With WD SmartWare Software uu 11 WD SmartWare Overv ieW FFF GG GG I GG IG GG GG uu 13 WD SmartWare Home Screen F FF ee I ee eas 13 Viewing the Info Online Help Topics FI eee eas 15 3 Backing Up Your Computer Files ees 16 About Backing Up Your Computer Files I I I eee 16 bac KIng AA ee Sete era Rha ie Dee Ganon hee yer ase GOG Mea aa meade SON Wn O O E R 18 Selecting Specific Content to Back Up 1 ees 20 Changing the Backup Software SettingS eee eee eens 21 4 Retrieving Backed Up Files es 24 ADOULE Retrieving FIlES ce or ste ie dw Bi oe ee os Beale See bc hte Dee a ee has wk 24 PROMO VI Orel IMG O GE A Of ae ee SRS A eee Beene et eee ee a 24 Reuewng a FOME ue batir rea Oe FD OD tw OO Owe Phe eee 21 Retrieving an Earlier Version of a File or Deleted Fil amp eS 21 Retrieving All of Your Content I I GI GG GG GG G
46. l not be able to access the files on your drive At the Your drive is now unlocked prompt click Exit to close the WD SmartWare Drive Unlock utility screen LOCKING AND UNLOCKING YOUR DRIVE 31 MY PASSPORT ELITE USER MANUAL Turning Off the Drive Lock Feature To remove password protection from your drive 1 Click Security on the Drive Settings screen see Figure 16 on page 29 to display the Your Drive is Secure dialog Your Drive is Secure AAA AAA To change your current security settings RegisterDrive please enteryour password below Diagnostics Pasanord aia Pb Pasamord hint Drive Erase Rem bwe secunty Change password Hew password Verity pasangi Hein p aeeniord Rirrt About your drive Product Name My Passport Elite Serial Number WA Haoenzasr Se Drive Sime 465 68 Ree eee Operating System Windoiws AP Senrice Pack 3 AO EL AUS Firminiane Renirieion Pe 2 Type your password in the Password box 3 Select the Remove security option 4 Click Update Security Settings to remove password protection from your drive and redisplay the Set Security screen Changing Your Password To change your password 1 On the Your Drive is Secure screen select the Change password option and a Type your new password in the New password box b Retype your new password in the Verify password box c Type a hint to help remind yourself of your new password in the New password hint
47. lable for backup e Gray background in the Content Gauge for your My Passport drive represents the potential backup copies of the original files e Dark blue background identifies categories of files that have been backed up In the Content Gauge for your My Passport drive the Additional Files category includes all of the files shown in the used space portion of your drive properties This space is not available for backups In the Content Gauges and the Detailed View content box This file category Includes files with these extensions Documents doc txt ntm html ppt xls xml and other document extensions Mail mail msg pst and other mail extensions Music mp3 wav wma and other music extensions Movies avi mov mp4 and other movie extensions Pictures gif jpg png and other picture extensions Other Others that do not belong in the five main categories For a complete list of all included file extensions search for Answer ID 3644 in the WD Knowledge Base at http support wdc com BACKING UP YOUR COMPUTER FILES 17 MY PASSPORT ELITE USER MANUAL Note that e The System category shown against a dark gray background includes all of your operating system files that are not available for backup Files that are not backed up include system files program files applications and working files like tmp and log files e The Retrieved category also shown against a dark gray backgrou
48. ll the WD SmartWare software from your computer Windows XP 1 Click Start gt Control Panel 2 Double click Add or Remove Programs 3 Select WD SmartWare and click Remove 4 Click Yes at the Are you sure prompt Windows Vista or Windows 7 1 Click Start gt Control Panel 2 Double click Programs and Features 3 Click WD SmartWare or the WD SmartWare icon and click Uninstall Change at the top of the screen 4 Click Yes at the Do you wish to proceed prompt MANAGING AND CUSTOMIZING YOUR DRIVE 40 MY PASSPORT ELITE USER MANUAL Checking Drive Health The data files on your My Passport drive are important to you The WD SmartWare software has several built in diagnostic tools to help make sure that your drive is performing well Run one of the following tests if you are concerned that your drive is not operating properly Diagnostic Tool Description Quick S M A R T Status Check S M A R T is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive might be approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure occurs The result of a quick S M A R T status check is a pass or fail evaluation of the drive s condition The S
49. m backup My Passport Elite C New Volume F 74 5 GB Total gt Detailed View 465 1 GB Total Data Backed Up Files y 0 pictures Size 219 7 MB 0 00 KB Other 1 6 GB Music 1 3 MB Movies 717 0 MB Mail 296 3 KB Documents 43 6 MA 52 8 GB Free 465 0 GB Free Refresh View Figure 6 Initial Backup Screen et Drive Settings Set security for your drive Set Security WO Smartware lets you secure your drive to prevent others from accessing your files Choose a password Werify password A Pasamord hint AAA W warming WD cannot retrieve your password lf you forget your pasaword you will permanently lose access to your data L understand Save Security Settmgs About your drive l Product Name My Passport Elite Serial Number WXNG08NZB378 Drive Size 488 GB Operating System Windows XP Service Pack Firmware Revision 1 028 oc sid A i Figure 7 Initial Drive Settings Screen CONNECTING THE DRIVE AND GETTING STARTED 12 Home Welcome MYDESKTOP C 74 5 GB Total os UA E k ia 52 9 OB Free Backup q My Passport Elite New Volume F 465 1 GB Total 465 0 GB Free Retrieve Seitings MY PASSPORT ELITE USER MANUAL WD Store Support Contact Lis Online User Manual WD Smartare Version 1 1 0 0 Update Software Figure 8 Home Screen WD SmartWare Overview WD SmartWare s
50. martWare Software WD SmartWare Overview WD SmartWare Home Screen Viewing the Info Online Help Topics Connecting the Drive Connect your My Passport drive as described below Figure 1 Connecting the My Passport Drive with USB Micro Cable CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT ELITE USER MANUAL a 222 lt y Wr gt E XX SAS SSS SS SSF c SSS Se X 2552 23 Sa Figure 2 Using the My Passport Dock to Connect the Passport Drive 1 Turn on your computer 2 To connect directly to your computer connect the USB cable as shown in Figure 1 on page 5 3 To connect to your computer using a My Passport Dock connect the USB cable of the dock to the computer as shown in Figure 2 Installing the Drive The following topics provide directions on installing the drive for the first time Continue with the section below that applies to your operating system e Installing on Windows XP on page 7 e Installing on Windows Vista Windows 7 on page 9 Note For information about installing the drive on a Mac see Using the Drive with a Mac on page 43 CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT ELITE USER MANUAL Installing on Windows XP 1 After you physically connect the drive as shown in Figure 3 the Found New Hardware Wizard screen displays Click Cancel to bypass the wizard 2 Note The WD SmartWare software will install the appropria
51. n Figure 2 on page 6 the Found New Hardware screen displays Installing the Driver Automatically To install the SES driver automatically you must be connected to the Internet Note If Autoplay is enabled two extra screens may display at the same time as the Found New Hardware screen Close those two screens 1 On the Found New Hardware screen select Yes this time only to allow Windows to connect to Windows Update Click Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Read our privacy policy Can Windows connect to Windows Update to search for software O Yes now and every time connect a device O No not this time Click Nest to continue INSTALLING AN SES DRIVER 56 MY PASSPORT ELITE USER MANUAL 2 Select Install the software automatically and click Next Found New Hardware Wizard This wizard helps you install software for WD SES Device USB Device If your hardware came with an installation CD 482 or floppy disk insert it now What do you want the wizard to do Install from a list or specific location Advanced Click Next to continue Completing the Found New Hardware Wizard The wizard has finished installing the software for e WD SES Device gt Click Finish to cl
52. nd shows the files that you have retrieved from a prior backup They too are not available for backup e Hovering the cursor over a category displays the number of files in the category To back up other hard drives on your computer click the Home tab and select an alternative drive from the drop down menu Backing It All Up To back up all of your computer files 1 2 3 4 Click the Backup tab to display the Backup screen see Figure 9 on page 17 Click Run Backup to back up all of your files During the backup e The Backup screen displays a progress bar and a message indicating the amount of data that has been backed up e The blue background in the Content Gauge for your computer s hard drive changes to yellow amber for all of the files that have not yet been backed up e The gray background in the Content Gauge for your My Passport drive changes to blue for each category as the backup completes e You can continue to set up your drive or perform any other functions because the WD SmartWare software will back up all of your files in the background e A Pause Backup button is available for you to pause the backup Appearance of a backup successfully finished message means that the backup completed normally If any files could not be backed up their representation remains yellow amber in the Content Gauge for your computer s hard drive and the WD SmartWare software displays a e Caution message indicating the
53. ng specific content to back up e Changing the backup software settings Choosing the number of backup versions to keep Pausing the backup until your computer is idle BACKING UP YOUR COMPUTER FILES 19 MY PASSPORT ELITE USER MANUAL Selecting Specific Content to Back Up To back up some of your computer files 1 On the Backup screen see Figure 9 on page 17 select Detailed View to open the backup files content box Detailed When MYDESKTOP Name Size Date M Documents 13 65 MB A mail 296 29 KB 7 Movies 717 00 MB A Music 1 31 MB other 1 55 GB E Pictures 219 69 MB Apply Change Revert 2 Inthe backup files content box e Select the check boxes for the categories of files that you want to include in the backup e Clear the check boxes for the categories of files that you want to exclude from the backup Changing the selections activates the Apply Changes and Revert buttons w Detailed view hWYyYDESKTOP ame Size Crate Documents 13 65 MB E Mail 296 29 KB A Movies 717 00 MB Music 1 31 MB O other 1 55 GB M Pictures 219 69 MB ron canes 3 Click Apply Changes to refresh the Content Gauge for your My Passport drive 4 Click Run Backup to back up the selected categories of files BACKING UP YOUR COMPUTER FILES 20 Changing the Backup Software Settings To optimize your backup you can MY PASSPORT ELITE USER MANUAL e Specify the number of backup versions to keep
54. now looks like this y Note WD SmartWare software is fully compatible with Apple s Time Machine software When using Time Machine WD SmartWare software can still be used for password protecting the drive registering the drive and running diagnostics Do you want to use MY PASSPORT ELITE to back up with Time Machine Time Machine keeps an up to date copy of everything on your Mac It not only keeps a spare copy of every file it remembers how your system looked so you can revisit your Mac as it appeared in the past G Cancel Use as Backup Disk USING THE DRIVE WITH A MAC 44 MY PASSPORT ELITE USER MANUAL The Welcome to WD SmartWare screen displays If a Flash Player is installed on your computer the screen is animated Welcome to WD SmartWare What would you like to do Back Up Files Set Up Drive Retrieve a backup 5 Continue to Getting Started With WD SmartWare Software on page 11 Enhancing Performance with WD TURBO WD TURBO is a utility available on the WD SmartWare VCD that you can install to improve the performance of the My Passport drive on a Mac To install WD TURBO 1 Double click the WD SmartWare icon on the desktop 2 Double click the extras folder 3 Double click the WD TURBO Installer icon Digital Install Remove W TURBO 1394 Driver wl TURBO USB Driver 2008 Western Digital Corporation All rights reserved
55. ns e Display the WD SmartWare Home screen whenever you reconnect your drive to your computer This is the default configuration of the WD SmartWare software and it is recommended when you routinely leave your drive connected to your computer You might want to disable this option and open the WD SmartWare Home screen whenever you need it if you routinely disconnect and reconnect your drive to your computer e Check for software updates This ensures that you are always using the most recent software version To enable or disable the Preferences options 1 On the Software Settings screen see Figure 11 on page 22 click Preferences to display the Set Preferences dialog File History Set Preferences T Select automation options Backup Speed Retrieve Folder M Open WD Smartware when drive ls connected O Automatically check tor wn smariare sofware updates MANAGING AND CUSTOMIZING YOUR DRIVE 36 MY PASSPORT ELITE USER MANUAL 2 Select or clear the check boxes to enable or disable the Preferences options Open WD SmartWare when drive is connected Automatically check for WD SmartWare software updates Customizing Your Drive Settings The WD SmartWare software makes it easy for you to guickly customize the settings of your drive for the best possible performance Security Create modify and disable passwords that keep others from accessing the files on your drive Register Drive Registering
56. o not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state COMPLIANCE AND WARRANTY INFORMATION 66 Index A Accessories optional 2 Alerts flashing icon 34 B Backup about backing up files 16 files content box 20 procedure 18 19 Box contents 2 C Cables 2 CAUTION about erasing the drive 39 about lost passwords 28 about preventing data loss when dis connecting 35 49 about your unlocked drive 30 China RoHs 65 Compliance 64 Converting drive format 54 Converting the drive format 3 Creating a password 28 D Diagnostics drive setting 37 Disconnecting the drive safely 35 Dock for drive 2 Documents file category 14 Drive diagnostics and status checks 41 eraser setting 37 handling precautions 4 sleep timer 39 Drive formats 3 Drive Settings diagnostics 37 drive eraser 37 39 file history 35 registration 37 security 28 37 sleep timer 37 39 E Environmental compliance China 65 Erase Drive screen 39 Erasing the drive 39 CAUTION about erasing the drive 39 MY PASSPORT ELITE USER MANUAL F FAQs 54 FCC Class B information 64 File categories defined 14 17 history drive setting 35 history screen 22 Flashing icon alerts 34 Formatting the drive 54 Full Media Scan 41 H Handling precautions 4 Hardware 2 HFS J format 43
57. od described below To unlock using the WD SmartWare icon USING THE DRIVE WITH A MAC 51 MY PASSPORT ELITE USER MANUAL e 1 Click the WD SmartWare icon Bagg 2 Select the drive and then Unlock Drive About WD Smartware T TAN AT TF 27 S N WXN409NZ6378 My Passport Elite ee 5pace Available Open WD Smartware Unlock Drive f 4 m Unmount Volumes Unmount CD Temperature Condition OK 3 The WD SmartWare Drive Unlock screen displays Enter your password and click the Unlock button WD SmartWare Drive Unlock Unlock My Passport Elite Enter your password to unlock your drive Password Mame My Passport Elite Serial WXN409NZ6378 lt Size 500 1 GB i Password hint Uninstalling WD SmartWare Software Important You can easily uninstall the software However you will need to restart the Run Backup backup job manually after reinstalling the software as uninstalling deletes all existing backup job configurations See Backing Up Your Computer Files on page 16 1 Double click the WD SmartWare virtual CD on the desktop to display the following AAA AWD SmartWare e 4 5 items Zero KB available a DriveUnlock extras WD SmartWare WD SmartWare What is this html USING THE DRIVE WITH A MAC 52 MY PASSPORT ELITE USER MANUAL 2 Click the extras folder and then double click the WD Uninstaller icon to display a WD pop up screen
58. oftware is an easy to use tool that gives you the power to e Secure your drive ln drive settings create a password to protect your encrypted drive from unauthorized access or data theft e Protect your data automatically Automatic continuous backup instantly makes a copy whenever you add or change a file Note Automatic backup protection is continuous for as long as your My Passport drive is connected to your computer Then whenever you disconnect and reconnect the drive to your computer the WD SmartWare software rescans your computer for new or changed files and resumes automatic continuous backup as before e See your backup as it happens Seeing is believing Visual backup organizes and displays your content into categories and shows the progress of your backup e Retrieve lost files effortlessly Bring back your valuable data to its original location whether you ve lost all your data or just overwritten an important file WD SmartWare Home Screen The WD SmartWare Home screen available after installation and the initial backup and security setup provides four tab selected options e Home Provides a Content Gauge that shows the capacity and content of each hard drive in or connected to your computer See Figure 8 e Backup Manages existing backups or creates new backups of your important data including movies music documents e mail and pictures see Figure 9 on page 17 CONNECTING THE DRIVE AND GETTING S
59. og File History Reduce Backup Speed This option maw alow your system to run faster by reducing backup speed Retrieve Folder iW Pause backup until computeris dle Preferences 2 Select or clear the Pause backup until computer is idle check box to enable or disable the Backup Speed option BACKING UP YOUR COMPUTER FILES 23 MY PASSPORT ELITE USER MANUAL Retrieving Backed Up Files This chapter includes the following topics About Retrieving Files Retrieving a File Retrieving a Folder Retrieving an Earlier Version of a File or Deleted Files Retrieving All of Your Content About Retrieving Files The WD SmartWare software makes it easy for you to retrieve files that have been backed up on your My Passport drive and either e Restore them to their original locations on your computer e Copy them to a special retrieve folder Retrieve is generally a five step process 1 Choose the drive to retrieve content from on the Home screen 2 Choose the backup you want to retrieve content from This is only required if you have created several different backups on your My Passport drive 3 Choose whether content will be retrieved to a special retrieval folder or to the original location 4 Choose what content to retrieve either files folders or everything 5 Retrieve the content Retrieving a File After selecting the drive on the Home screen you can retrieve files from your My Pa
60. ose the wizard Back Installing the Driver Manually If you are not connected to the Internet you can install the driver manually 1 On the Found New Hardware Wizard select No not this time and click Next Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on pour computer on the hardware installation CD or on the Windows Update Web site with your permission Read our privacy policy Can Windows connect to Windows Update to search for software O Yes this time only O Yes now and every time connect a device Click Nest to continue INSTALLING AN SES DRIVER 57 MY PASSPORT ELITE USER MANUAL 2 On the next screen select Install from a list or specific location and click Next Found New Hardware Wizard This wizard helps you install software for WD SES Device USB Device If your hardware came with an installation CD lt 3 or floppy disk insert it now What do you want the wizard to do O Install the software automatically Recommended Click Next to continue 3 Browse to My Computer and double click the WD SmartWare VCD drive double click the extras folder and select WD SES Device Driver Click Next Found New Hardware Wizard Please choose your search and installation options 9 Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local
61. pport When contacting WD for support have your WD product serial number system hardware and system software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll 00800 ASK4 Indonesia 803 852 9439 free WDEU 00800 Japan 00 531 650442 27549338 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT ELITE USER MANUAL Table of Contents WD Service and Support Y FY ER NR YY NA EN FT RE EE ii Accessing Online SUpport 4 rada en on RY SCA os Y WCAG MAA a a a a a Y AW DYU ji Contacting WD Technical Support nanoa aaa aaaea ji 1 J4DOUL YOUr WD DIVE a ie na a Cd dn AF 1 Major Features Of the DAVE vias WoW Oe Y AA DARA AA A GCR Wa A AR 1 KIEGO nt EY CH dia FN 2 Optional ACCESSOMES sea A ated Ree eae Sa Oe AEE Ae GE o Mod GOG 2 SOmpatbllY rt a gf ACH y ee Bn i A o Y YN A N 3 DIVE OD Ala Sd dd ED df Ur df Mdn EN 3 Physica
62. rd or a system that does not support USB 2 0 How do I determine whether or not my system supports USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your motherboard Refer to your motherboard or system manual for more information What happens when a USB 2 0 device is plugged into a USB 1 1 port or hub USB 2 0 is backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps TROUBLESHOOTING 54 MY PASSPORT ELITE USER MANUAL If your system includes a PCI slot you can achieve Hi Speed USB transfer rates by installing a USB 2 0 PCI adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 55 MY PASSPORT ELITE USER MANUAL Installing an SES Driver Should you decide not to install the WD SmartWare software you must install an SES driver on computers running Windows to keep the hardware popup wizard from displaying every time you connect your My Passport drive to your computer Note If you install the WD SmartWare software the SES Driver is automatically installed as well The following topics are included in this appendix Windows XP Windows Vista Windows 7 Windows XP After you physically connect the drive as shown i
63. reen Home Retrieve Settings MYDESKTOP My Passport Elite C New Volume F Where would you like to retrieve your files To the Original Places i m Return all restored content tothe 3 original ocation on your aii computer The current retrieve folder is at CADocuments and Settings wdministratonMy DocumentsiRetrieved Contents O Ina Retrieved Content Folder If ynu would like to change this folder please enter the ew location below Put all retrieved content into a sy _ GON NOD SEION Single tolder El CADocuments and Settingsi4dn f App xy Aa Change Retrieve Volume Select Files Figure 13 Select a Destination for Retrieved Files Screen RETRIEVING BACKED UP FILES 25 MY PASSPORT ELITE USER MANUAL Home JacKup Retrieve Settings Select content to retrieve from Mew Volume F My Passport Elite New Volume F 74 5 GB Total wv Retrieve All Files All the data fram this backup will be retrieved from your New Volume FE volume Including Data files you have previously deleted and the most current version of each file Data to Retrieved Retrieve Files Files 0 12 163 Size Size 0 GB 2 46 GB 52 8 GB Free Retrieve Some Files Reselect Destination Figure 14 Select Content to Retrieve Screen 4 On the Select content to retrieve screen select Retrieve Some Files to display the retrieve files selection box see Figure 15 Retrieve Som
64. reformatting the drive download the External USB FireWire FAT32 For matting Utility from support wdc com download Freguently Asked Guestions O Why does the drive not power up Be sure the drive is plugged in to a power source A special cable may be needed for computers with limited bus power For more information in the U S visit our Web site at store westerndigital com Outside the U S contact WD Technical Support in your region Why is the drive not recognized under My Computer or on the computer desktop If your system has a USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 2 0 external storage product The drive is not recognized correctly unless USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Why won t my computer boot when connect my USB drive to the computer before booting Depending on your system configuration your computer may attempt to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 2 0 adapter ca
65. rs Disable Q Sound video anc JM System devices gt Universal Serial B Scan for hardware changes Properties More Actions Uninstall How do you want to search for driver software gt Search automatically for updated driver software Windows will search your computer and the Internet for the latest driver software for your device unless you ve disabled this feature in your device installation settings Browse my computer for driver software Locate and install driver software manually 4 Browse to Computer a Double click the WD SmartWare VCD drive b Double click the extras folder c Select WD SES Device Driver INSTALLING AN SES DRIVER 62 MY PASSPORT ELITE USER MANUAL d Click Next Browse for driver software on your computer Search for driver software in this location Y Include subfolders Windows has successfully updated your driver software Windows has finished installing the driver software for this device lt gt WD SES Device INSTALLING AN SES DRIVER 63 MY PASSPORT ELITE USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limi
66. s folder RETRIEVING BACKED UP FILES 27 MY PASSPORT ELITE USER MANUAL Locking and Unlocking Your Drive This chapter includes the following topics Password Protecting Your Drive Unlocking Your Drive Turning Off the Drive Lock Feature Changing Your Password Password Protecting Your Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to be able to access your content on the drive CAUTION The WD SmartWare software uses your password to electronically lock and unlock your drive lf you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again You can reach the Security pages for password management during the initial getting started process or from the Settings tab and the Drive Settings screen within the WD SmartWare application After you are on the password page you can e Create a password e Change a password e Eliminate the need for a password To create a password and keep others from accessing the files on your drive as an example from the Settings tab 1 Click the Settings tab to display the Settings screen see Figure 10 on page 21 2 Click Set Up Drive to display the Drive Settings screen see Figure 16 on page 29 LOCKING AND UNLOCKING YOUR DRIVE 28 Figure 16 Drive Settings Screen Home Backup
67. s space is not available for backups Note The small number of files that are shown in the Additional Files category when you first install the WD SmartWare software before performing your first backup represent the system and hidden files that your computer s operating system put there when you installed the drive Dismounting the Virtual CD You may want to dismount a VCD For example if you have more than one My Passport drive with the same software connected to your Mac multiple My Passport VCD icons display on your desktop To clean up your desktop you can dismount duplicate VCDs 1 Click the WD SmartWare icon Y to display a list of drives 2 Select the My Passport whose VCD you want to dismount and then on the submenu click Unmount CD About WD Smartware My Passport Elite Open WD Smartware Unmount Volumes Unmount CD Safely Dismounting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or removing the drive 1 To safely dismount the drive do one of the following e Click the WD SmartWare icon to display a list of drives Select the My Passport and then on the submenu select Unmount Drive If the drive contains more than one volume a prompt may ask you to select the volume About WD Smartware My Passport Elite Open WD Smartware Unmount Volumes Unmount CD USING THE DRIVE WITH A MAC 49 MY PASSPO
68. scription On steady Idle Fast flashing for approx 3 times per second Activity Slow flashing approx every 2 5 second System standby Lock Indicator The lock Indicator indicates whether the user has set a password on the drive It is turned off only when you remove the password from the drive or the drive loses power USB 2 0 Interface Hi Speed USB USB 2 0 supports data transfer rates up to 480 Mb s USB 2 0 is backward compatible with USB 1 1 Connection to a USB 1 1 port transfers data at USB 1 1 speed up to 12 Mb s Registering Your WD Product Register your WD product to get the latest updates and special offers You can easily register your drive using WD SmartWare software as described in Registering Your Drive on page 38 Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Drives may be damaged by rough handling shock or vibration Be aware of the following precautions when unpacking and installing your external storage product e Do not drop or jolt the device e Do not move the device during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT ELITE USER MANUAL Connecting the Drive and Getting Started This chapter provides step by step instructions for connecting and installing the drive on your computer It includes the following topics Connecting the Drive Installing the Drive Getting Started With WD S
69. search online recommended Windows will automatically search for the latest drivers and applications for your hardware and download them to your computer gt Yes search online this ume only Windows will search for the latest drivers and applications for this device and download them to your computer Don t search online Your device may not function properly until you get the latest software Please read Microsoft s privacy statement 3 On the Install the disc that came with your WD SES Device screen click I don t have the disc Show me other options Insert the disc that came with your WD SES Device If you have the disc that came with your device insert it now Windows will automatically search the disc for driver software gt Idon t have the disc Show me other options 4 Browse to Computer a Double click the WD SmartWare VCD drive b Double click the extras folder c Select WD SES Device Driver d Click Next Browse for driver software on your computer Search for driver software in this location 2 Include subfolders INSTALLING AN SES DRIVER 60 MY PASSPORT ELITE USER MANUAL 5 When the installation is complete click Close a kJ L Found New Hardware WD SES Device The software for this device has been successfully installed Windows has finished installing the driver software for this device 4 WD SES Device Close Windows 7 After
70. ssport drive To retrieve a file from your drive 1 Click the Retrieve tab to display the Retrieve screen see Figure 12 on page 25 2 In the Backed Up Volumes box select the WD SmartWare volume that you want to retrieve a file from and click Select Destination to display the Select a destination for retrieved files screen See Figure 13 on page 25 3 On the Select a destination for retrieved files screen IF you want to copy your retrieved content to THEN Its original location a Select the To the Original Places option b Click Select Files to display the Select content to retrieve screen and proceed to step 4 on page 26 A retrieved content folder Select the In the Retrieved Content Folder option b If you want to specify a different retrieve folder click Browse and use the browse function to identify the new retrieve folder c Click Apply to save and implement the new retrieve folder d Click Select Files to display the Select content to retrieve screen and proceed to step 4 on page 26 RETRIEVING BACKED UP FILES 24 MY PASSPORT ELITE USER MANUAL Home Backup Settings Select a volume to retrieve from My Passport Elite New Volume F From the list on the right select the volurne from Backed Up Volumes which you want to retrieve a file or files Original Computer Original Volume MYDESKTOP 05 Select Destination Figure 12 Retrieve Sc
71. te driver for this drive Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site iaith your permission Read our privacy policy Can Windows connect to Windows Update to search for sofware O Yes this time only O Yes now and every time connect a device No nat this time Click Next to continue Cancel Figure 3 Found New Hardware Wizard If Autorun AutoPlay is enabled on your computer the Welcome to WD SmartWare screen displays If a Flash Player is installed on your computer the screen is animated Continue to step 4 Welcome to WD SmartWare What would you like to do Back Up Files Don t show this screen again set Up Drive CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT ELITE USER MANUAL 3 If Autorun AutoPlay is disabled on your computer install the software manually a Open My Computer b Double click the WD SmartWare virtual CD which is listed under Devices with Removable Storage WD Smartware E Note WD SmartWare software is provided in the form of a virtual CD VCD drive on your My Passport drive The VCD displays on your desktop and behaves just like a physical CD To view the contents of the VCD such as the documentation and some extra programs right click and select
72. ts are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio freguency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the recelver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s authority to operate this eguipment ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme a la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuve pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de tec
73. ty compliance 64 Security drive settings 37 Service 65 SES driver installation Windows 7 61 Windows Vista 59 Windows XP 56 Set preferences screen 36 retrieve folder screen 36 sleep timer screen 39 Setting the drive sleep timer 39 Sleep Timer drive setting 37 MY PASSPORT ELITE USER MANUAL SMART Status Check 41 Software Settings preferences 35 36 retrieve folder 35 system throttling 35 Status check 34 System file category defined 48 file category defined 14 18 throttling software setting 35 System compatibility 3 T Temperature check 34 Troubleshooting 54 U Uninstalling WD SmartWare software 40 Unlocking the drive 30 with the WD SmartWare software 30 without the WD SmartWare software 31 USB drive interface 4 V Virtual CD VCD defined 8 W Warranty 65 WD TURBO 45 WD Service 65 WD SmartWare icon 33 Windows unlocking the drive from the virtual CD 31 Windows Vista Windows 7 installing drive on 9 Windows XP installing drive on 7 INDEX 68 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD and the WD logo are registered trademarks and My Passport My
74. ve A Partial retrieve accomplished message means the file you selected for the retrieve was not copied to the specified retrieve location In this case either a e Files Not Retrieved message provides the number of files that were not retrieved and a link to a failed to retrieve information screen Click the View files link to see the list of files and the reasons they were not retrieved e Destination is full message means that your computer does not have sufficient disk space to complete the retrieve Retrieving a Folder To retrieve a folder from your drive and all of the content within a folder which may be across multiple categories in the retrieve files selection box See Figure 15 on page 26 right click the folder of interest and choose Select folder in all content categories Retrieving an Earlier Version of a File or Deleted Files In the retrieve files selection box see Figure 15 on page 26 check the Show deleted files box and or the Show older files box Now when selecting content to retrieve you can select individual files that were overwritten or deleted Likewise retrieving entire folders in this mode will retrieve older versions and deleted files as well Retrieving All of Your Content On the Select content to retrieve screen see Figure 14 on page 26 choose the Retrieve All Files option which will retrieve content across all categories and copy them to either their original locations or the Retrieve Content
75. ve failure This status check completes within a second or two Sleep Timer Drive Erase Perform a quick drive self test This testtypically takes up to 2 minutes to complete Performa full media scan to detect bad sectors This test may take hours for large drives CHECKING DRIVE HEALTH 41 MY PASSPORT ELITE USER MANUAL 2 Click the button for the test that you want to run e Quick SMART Status e Quick Drive Test e Complete Drive Test CHECKING DRIVE HEALTH 42 MY PASSPORT ELITE USER MANUAL Using the Drive with a Mac The My Passport Essential drive that you have purchased is preformatted as a single NTFS partition for compatibility with all updated Windows operating systems If desired you can reformat it to HFS J for Mac OS X operating systems This chapter includes the following topics Reformatting the Drive Installing on a Mac OS X Tiger Leopard Snow Leopard Enhancing Performance with WD TURBO Using the WD SmartWare Icon Opening WD SmartWare Software Dismounting the Virtual CD Safely Dismounting the Drive Displaying the Status Serial Number and Temperature Unlocking the Drive Manually Uninstalling WD SmartWare Software Reformatting the Drive CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting it Go to support wdc com Refer to Knowledge Base Answer ID 3323 for
76. you like to do Back Up Files Set Un Drive _ Don t show this screen again Retriewe a backup c Continue to Getting Started With WD SmartWare Software in the following section Note If you do not want to install the WD SmartWare software see Installing an SES Driver on page 56 instead Getting Started With WD SmartWare Software After you select either Back Up Files Set Up Drive or Retrieve a backup the software will guide you through a simple two step WD SmartWare software installation process If a newer version of software is available the system will automatically alert you WD highly recommends using the latest version of software especially on a new installation After the installation is complete the WD SmartWare software will either e Guide you through Backing up your files see Figure 6 on page 12 and Backing Up Your Com puter Files on page 16 Setting up your drive security see Figure 7 on page 12 and Password Pro tecting Your Drive on page 28 e Display the Home screen see Figure 8 and WD SmartWare Overview on page 13 Note The initial Backup and Drive Settings screens only appear one time the first time you install the WD SmartWare software on your computer After that launching the software displays the Home screen so you can choose what you want to do CONNECTING THE DRIVE AND GETTING STARTED 11 MY PASSPORT ELITE USER MANUAL Ready to perfor
77. you physically connect the drive as shown in Figure 2 on page 6 you can install the SES driver 1 Open All Programs and click Computer gt Manage 4 Getting Started Fj Paint Administrator En Windows Media Center Documents Pictures z Calculator fate Music NU di Sticky Notes Games x Snipping Tool Computer A Remote Desktop Connection Open Control Panel ng Manage en Magnifier iJ Solitaire Devices and Print MAp OENAR IENE Disconnect network drive Default Programs Show on Desktop Help and Suppo Rename gt All Programs Properties Shut down pro INSTALLING AN SES DRIVER 61 MY PASSPORT ELITE USER MANUAL 2 Under Computer Management Local click Device Manager gt Unknown Device and right click Update driver software File Action View Help es 2008A el Er de Computer Management Local 4 gj WIN7 32 4 if System Tools gt Ji Computer gt Task Scheduler a Disk drives dl Event Viewer A Display adapters Shared Folders gt DVD CD ROM drives gt Be Local Users and Groups oF Human Interface Devices S Performance gt gj IDE ATA ATAPI controllers Ey Device Manager IEEE 1394 Bus host controllers 4 3 Storage gt Keyboards f Disk Management JA Mice and other pointing devices gt Es Services and Applications a Monitors IF Network adapters a fh Other devices ly Unknown device Y Ports COM amp LF Update Driver Software a Processo

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