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Tandberg Data Tandberg VXA-320 External Kit - FireWire/USB

1. 62 Safety and Regulatory 62 Underwriters 62 TUV Product 5 62 United States FCC Declaration of Conformity 63 Canadian 63 European 64 Japan a ede EE 64 Australia and New 7 64 EEE ETO ENGER 64 Restriction of Hazardous Substances in Electrical and Electronic Equipment 5 64 Waste of Electronic and Electrical Equipment WEEE 64 Glossary eae eds 65 i ENE 71 VXA 320 DRIVE ix NOTES PRODUCT MANUAL 433689 01 OCTOBER 2006 Figures 1 VXA 320 Features Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 VXA 320 tape drives internal and external models 1 Internal tape drive front panel 2 External tape drive front panel components 2 Internal tape drive back panel 3 External tape drive back panel components 4 Top panel label SCSI tape drive 5 Back panel label SCSI tape drive 5
2. required Flashing Green or Amber Flashing Red JINSINZINZIN UAL 433689 01 MONITORING THE LEDS Table 3 1 LED states continued Operation LED Pattern LED 1 LED 2 LED 3 LED 4 Service Notification continued Broken tape wow Flashing Flashing in by Green Amber on Green Amber Format recovery js i K HG Off Off plane Green E Green Amber Temperature too high in Flashin f E Off Off Off 5 tape path T Orange Boot Block Modes a PUn Flashing Flashing Flashing Flashing EE Green Amber Orange Green Self Test Self test running EGE ASE Off or Flashing E Fast scrolling green Self test passed Green Green Green Off Self test failed B HB Amber Amber Amber Off Firmware Load Loading firmware Flashing Flashing Flashing cee Amber Green Amber Orange Loading firmware las cos 5 imm Flashing Flashing Flashing Orange Green Amber Green Amber Green Amber KEY Flashing LEDs On Off For the power on self test the LEDs scroll sequentially right to left then left to right in amber and green LED 4 illuminates in red and green When POST is completed LED 4 is illuminated in green When LED 2 is amber hardware compression is enabled When LED 2 is green hardware compress
3. CHAPTER 3 OPERATION MONITORING TH Table 3 1 LED states E LEDs The VXA 320 tape drive uses four LEDs to indicate its operational status as shown in Table 3 1 Note The LEDs are numbered 1 through 4 from left to right 20 PRODUCT MAN Operation LED Pattern LED 1 LED 2 LED 3 LED 4 Operational Conditions Power on self test LEDs illuminate sequentially No tape loaded Off Off Off Green Interface activity LED E Flashin 4 may flash with other A Off Off Off 5 LED operations Tape loading or NEZ Flashing unloading T Off Off Off Tape ready idle Off Green Off Off Reading Off Off Green Flashing Green Writing Amber or Off or Off b Amber Flashing JE Green Green S f d M i H Off Off pelle Off Green Space reverse or Flashing rewinding B Off Off Off Cleaning in process E ER SE Flashing Flashing bas T Green e Green Service Notification Cleaning required piro Flashing L Off Amber Off Off Cleaning tape used up M Flashing 2 Green Amber x Recoverable error Amber Green Amber Off or Green Unrecoverable error BOSU Amber Off Amber Off or Green Factory service
4. 304 8 to 3 048 m 304 8 to 12 192 m 1 000 to 4 10 000 ft 1 000 to 40 000 ft The cartridge is in its original packaging When the cartridge is moved from a cooler storage environment to a warmer operating environment it must acclimate in its packaging for 24 hours to prevent damage from condensation PACKAGING AND SHIPPING SPECIFICATIONS This section describes the packaging and shipping requirements for the tape drive SHIPPING CARTONS The tape drive is sealed in a static protection bag and shipped in a single pack or multi pack carton 7 21 lists the weights and dimensions of the shipping cartons Table 7 21 Shipping carton weights and dimensions Carton Weight Dimensions Single Pack Internal Tape 3 165 4 1 5 kg Length 13 5 in 34 3 cm Drive Width 10 75 in 27 3 cm Depth 8 5 in 21 6 cm External Tape 12 Ibs 5 4 kg Length 21 in 53 3 cm Drive Width 15 in 38 1 cm Depth 6 5 in 16 5 cm Multipack 10 Internal Tape Drives 10 Tape Drives 25 5 lbs 11 6 kg Length 21 5 in 54 6 cm Width 16 in 40 6 cm Depth 14 5 in 36 8 cm The shipping cartons and internal packing materials are designed so that the enclosed tape drive does not receive a damaging shock when the carton is dropped on any surface corner or edge from a height of Single pack 48 in 121 9 cm at a velocity change of 192 in sec 488 cm sec Multipac
5. 68 R RAID Controller A Redundant Array of Independent Disks Controller is a collection of disk drives that employs two or more drives in combination for fault tolerance and performance Read After Write RAW A process that improves data integrity by reading data immediately after it is written and writing the packet again if an error is found Individual packets are rewritten as necessary optimizing speed and capacity RoHS The RoHS Directive mandates that electrical and electronic products put in the market within the European Union EU shall contain restrictive levels of the following substances Lead Pb Cadmium Cd Mercury Hg Hexavalent Chromium Cr6 Polybrominated Biphenyls PBB Polybrominated Diphenyl Ethers PBDE S SCSI Small Computer System Interface A device interface that has been certified as an American National Standard by ANSI The standard contains the electrical specifications communication protocol and command structure necessary to connect various computer peripherals to a host computer SCSI ID unique address assigned to each device attached to a SCSI bus See also Bus Segment The format structures contained within the data buffer Each segment contains 1 220 packets of data ECC and CRC information Setmark mark written by the tape drive to allow fast searching to a point on the tape without having to know the number of records or filemarks that precede the po
6. NUAL 72 PRODUCT MA error recovery procedures for Service Notification LEDs 28 to 29 ESD protection 10 Extended Messages 01h message Parallel Protocol Request 04h 39 Synchronous Data Transfer Request 01h 39 Wide Data Transfer Request 03h 39 external tape drive installing the SCSI tape drive 14to 16 F Fast 80 DT SCSI See High density HD SCSI firmware upgrading 36 form factor 52 format read and write 50 front panel See components front panel G grounding hole and tab internal model location 3 using to ground tape drive 10 H heads read write 50 High density HD SCSI interface requirements transfer rates 50 host bus adapter Ultra160 SCSI 8 14 humidity specifications tape drive 56 to 58 VXAtape cartridges 60 40 to 43 ID switch See SCSI ID switch installing backup software 9 14 installing software 18 integrating the tape drive into a system 18 internal tape drive installing 8 to 13 J jumpers 433689 01 using to set SCSIID 10 See also SCSI ID jumper block L labels agency 6210 64 identification and configuration 5 LEDs cleaning indicator 23 definition of all states 20 to 21 location 3 over temperature indicator 21 26 power on sequence 13 16 service indicator 20 load cycles specification 51 load unload time 51 M mean time between failures MIBF 51 mean time to repair MITR 51 media See cartridges messages Abort Task Set 06h message 40 Disconnect 04h
7. 1 000 Petabytes or 1 000 000 Terabytes or 1 000 000 000 Gigabytes or 1 000 000 000 000 Megabytes or 1 000 000 000 000 000 Kilobytes or 1 000 000 000 000 000 000 bytes F Filemark A mark on the tape which is written by the tape drive A filemark consists of a special recorded element within a partition containing no user data which provides a segmentation or location scheme for the data on the tape Filemarks are typically used during a locate or space operation to move to a particular spot on the tape G Gigabyte One billion bytes H Head device that uses induction to write a data pattern onto magnetic media and then uses either inductance or magnetoresistance to read the data back Host Any type of computer that sends information or commands to a peripheral device such as the tape drive PRODUCT MANUAL 433689 01 OCTOBER 2006 GLOSSARY Initiator A SCSI device containing application clients that originate device service requests to be processed in a device server The host typically acts as the initiator of commands L LED Light Emitting Diode The indicators on the front panel of the tape drive Load The process of inserting a cartridge into the tape drive The tape drive automatically loads the tape into the tape path Low Voltage Differential differential SCSI interface that allows bus lengths up to 12 meters transfer rates up to 160 MB sec and allows single ended devices to co ex
8. athe ie compreased cay X23 or V23 230 meters 160 320 X10 124 meters 86 172 X6 62 meters 40 80 The VXA 320 VXA 3 tape drive does not support VXAtape V6 V10 or V17 Maximum capacity is obtained using VXA 320 VXA 3 format assumes the host computer keeps the tape drive streaming One gigabyte equals 1 000 000 000 bytes Assumes a 2 1 compression ratio Actual compressed capacity varies depending on the type of data being recorded The VXA 320 tape drive uses the ALDC Adaptive Lossless Data Compression algorithm and integrated circuit chip The ALDC algorithm is compliant with the European Computer Manufacturers Association ECMA standard Data compression is controlled by the software application Enabling or disabling the tape drive s hardware compression is controlled by the backup application OCTOBER 2006 VXA 320 TAPE DRIVE 49 CHAPTER 7 SPECIFICATIONS PERFORMANCE SPECIFICATIONS This section describes the performance specifications for the tape drive The tape drives are factory tested to these specifications using VXAtape XTape media DATA TRANSFER RATES Table 7 2 lists the data transfer rates that the High density LVD tape drive can achieve Table 7 2 Data transfer rates in megabytes per second Read Write Burst transfer rate VXA 3 Format VXA 2 Format VXA 3 Format VXA 2 Format VXA 3 Format VXA 2 Format 12 0 MB sec 6 0 MB sec 12 0 MB sec 4 5 MB sec 1
9. Operating temperature and humidity points Point Temperatures Humidity A 5 80 32 80 45 32 D 45 C 2096 E 5 20 VXA 320 DRIVE 0 040 Kg of H50 Kg of Air Specific Humidity 57 CHAPTER 7 SPECIFICATIONS External Tape Drive Operating Temperature and Humidity Figure 7 4 provides the ambient temperature and humidity requirements for the external tape drive The area within the dotted line represents the operating environment lable 7 16 defines the points on the chart Operation of the external tape drive within these requirements will maintain the proper tape path temperature of the tape drive Relative Humidity 90 80 60 0 040 35 40 0 035 5 he 0 050 5 30 2 0025 8 20 e NE 0 020 m o x 0 015 gt L10z SE ii T o x 0 005 T sl pee al d FT NT rrr 0 000 0 10 20 30 40 50 60 Dry Bulb Temperoture C Figure 7 4 External model Ambient operating temperature and humidity ranges Table 7 16 External model Operating temperature and humidity points Point Temperatures Humidity A 5 80 32 C 80 C 37 C 32 D 37 C 20 E 5 C 20 4 01 58 PRODUCT MANUAL 33689 0 OCTOBER 2006 ENVIRONMENTAL SPECIFICATIONS Air Flow Cooling Requirements W
10. and Discrete Packet Format DPF VXATool A diagnostic program used on the host computer to configure troubleshoot and upgrade firmware in the VXA 320 VXA 3 tape drive over the tape drive s SCSI interface VXA 320 TAPE DRIVE 69 GLOSSARY NOTES 70 PRODUCT MANUAL 433689 01 INDEX A AC power connector location 4 acoustic noise 55 agency declarations Australian Communications Agency 64 Bureau of Standards Metrology and Inspection BSMI 64 Canadian Verification 63 European Community 64 FCC 63 RoHS 64 TUV Product Service 62 Underwriters Laboratory 62 Voluntary Control Council for Interference VCCI 64 WEEE 64 agency labels 5 62 to 64 air flow requirements 59 ALDC compression algorithm 50 altitude specifications 56 VXAtape cartridge 61 AME media 50 See also cartridges application software See backup application archivallife media 23 50 auxiliary connector internal tape drive location 3 B backup application compatibility 18 integrating the tape drive 18 tape drive problems 27 backup software preparing for installation 9 14 OCTOBER 2006 INDEX backward compatibility 50 bezel components 2 bit error rate 50 to 51 buffer size 50 Bus Device Reset See messages Target Reset bus phases 38 C capacities 49 cartons shipping 61 cartridges archival life 23 50 capacities 49 cleaning 23 compatibility 50 loading 22 operating environment 60 retiring 23 setting the write protect switch
11. on page iv to contact Technical Support VXA 320 TAPE DRIVE INFORMATION Serial number What is tape drive s serial number The serial number is located on the label attached to the tape drive see Figure 1 6 on page 5 Alternatively you can use VXATool to display the tape drive serial number Firmware level What version of firmware is currently loaded in the tape drive Use VXATool to display the current version of firmware in your tape drive Check ww w tandberg com for the latest release of VXA 320 tape drive firmware If your tape drive is not at the latest firmware level use VXATool to update the firmware Tape drive configuration Is the tape drive an internal model installed in a server external model or integrated within a library LED status Do the tape drive LEDs indicate an error state Refer to Table 3 1 on page 20 for a description of the LED states SCSI BUS INFORMATION PRODUCT MANUAL SCSI host bus adapter make and model What is the make and model of SCSI host bus adapter connected to the tape drive Make certain that the LVD SCSI host bus adapter and any necessary drivers installed in the host computer are compatible with the High density LVD tape drive Tandberg Data does not support using the tape drive on a RAID controller SCSI bus configuration What is the configuration of the SCSI bus used by the tape drive Are other SCSI devices attached to the SCSI bus What are th
12. 2 Installation Figure 2 1 Figure 2 2 Figure 2 3 Figure 2 4 Figure 2 5 Figure 2 6 Figure 2 7 Internal SCSI tape drive back panel components 8 S pro PET 10 Connecting the SCSI cable and power cable another device is the last device on the 11 Connecting a SCSI cable tape drive is last device on the bus 12 Screw mounting configurations internal model 13 External SCSI tape drive back panel components 14 Terminating the SCSI bus external model 16 3 Operation Figure 3 1 Figure 3 2 Figure 3 3 Internal tape drive front panel 19 External tape drive front panel components 19 Setting the write protect switch 22 7 Specifications Figure 7 1 Figure 7 2 Figure 7 3 Figure 7 4 Physical dimensions of the internal tape 52 Physical dimensions of the external tape drive 53 Internal model Operating temperature and humidity ranges 57 External model Ambient operating temperature and humidity ranges58 VXA 320 TAPE DRIVE xi NOTES xii PRODUCT MANUAL 433689 01 OCTOBER 2006 Tables 3 Operation Table 3 1 VED States EE ee eide 20 4 Troubleshooting Table 4 1 Service Notification error recovery 28 6 Communication Interface a
13. Do Power LED Status LEDs Eject button Figure 1 3 External tape drive front panel components Door Used for inserting the cartridge into the tape drive Eject Button Used to unload the tape and eject the cartridge 2 PRODUCT MANUAL 433689 01 OCTOBER 2006 COMPONENTS Status LEDs Light Emitting Diodes Show status information which is described in Monitoring the LEDs on page 20 Power LED Shows the power on status of the external tape drive BACK PANEL COMPONENTS INTERNAL TAPE DRIVE Figure 1 4 shows the back panel components of the internal SCSI tape drive For more information about using these components during installation see Chapter 2 SCSI Auxiliary Fan connector connector Ji Due p lt Grounding P tab a he MX I e _ O DN Pre EE SCSI ID DE eJ jumper block Grounding RF service Power hole connector connector Figure 1 4 Internal tape drive back panel components Fan Provides cooling to maintain proper operating temperature at the tape path SCSI Connector Used to connect the tape drive to the SCSI bus This is a 68 pin LVD SCSI connector See lable 6 4 for pin assignments Auxiliary Connector Used for tape drive diagnostics SCSI ID Jumper Block SCSI model only Used to set the SCSI ID Grounding Tab and Hole Used to provide additional chassis grounding The mounting screws also provid
14. and width for the internal and external tape drives The internal tape drive is a 5 25 inch form factor tape drive for integration into an enclosure The external tape drive is a standalone unit that can fit on a desktop Table 7 6 Size and weight Specification Internal Tape Drive External Tape Drive Depth Depth with bezel 41 5 mm 1 63 in 42 6 mm 1 68 in 86 0 mm 3 38 in Length 203 0 mm 8 0 in 285 0 mm 11 25 in Width Width with bezel 146 0 mm 5 75 in 149 2 mm 5 87 in 227 0 mm 8 93 in Weight 1 0 kg 2 2 Ibs 3 0 kg 6 6 Ibs Figure 7 1 shows the dimensions of the internal tape drive Figure 7 2 shows the dimensions of the external tape drive Note Dimensions are shown in millimeters with inches in parenthesis Figure 7 1 Physical dimensions of the internal tape drive 52 PRODUCT MANUAL 433689 01 POWER SPECIFICATIONS Figure 7 2 Physical dimensions of the external tape drive POWER SPECIFICATIONS This section lists the power specifications for the VXA 320 tape drive INTERNAL TAPE DRIVE The power specifications listed in this section are in addition to any requirements for the enclosure in which it is installed Power Connector Pin Assignments The VXA 320 power connector is compatible with power cables used for standard 5 25 inch half high devices The enclosure s power cable connector must be an AMP 1 48042
15. cables connectors and control circuitry and the signaling protocol used during communication The physical interface determines the number of devices that can be attached to a bus or network loop the maximum length of the cables and the physical characteristics of the cable itself for example the number of wires shielding and so forth The signaling protocol defines the electrical characteristics and timing of signals carried by the cable the message system requirements transmission speeds and maximum data transfer rates as well as the encoding and decoding of the individual bit patterns representing commands passing between the individual devices OCTOBER 2006 VXA 320 TAPE DRIVE 37 CHAPTER 6 COMMUNICATION INTERFACE AND COMMAND PROTOCOL The format and content of the information carried over the communication interface as well as how each device uses and responds to the information is governed by a command protocol The command protocol determines how the host or initiator interacts with the target device for example the tape drive by issuing commands to control its operation transferring data and responding to status information The target device responds to commands from the host by performing the requested operation for example writing or reading data on magnetic tape and returning status information The VXA 320 tape drive is available with a parallel SCSI communication interface This communication interface pro
16. cleaning method other than the VXAtape Cleaning Cartridge or a cleaning cartridge approved by Tandberg Data for use with VXA tape drives Using other cleaning methods may void the tape drive s warranty Do not rewind and reuse the material in a cleaning cartridge Reuse may redistribute contaminants previously removed from the tape path If all cleaning material has been used discard the cartridge and use a new cleaning cartridge RESETTING THE TAPE DRIVE To reset the VXA 320 tape drive perform one of the following steps Press and hold the unload button for at least 10 seconds then release the button This clears any error ejects any cartridge that is in the tape drive unless a hardware error occurred and resets the tape drive Note If the tape drive contains a cartridge the tape drive rewinds the tape to the beginning before ejecting the cartridge The time required to complete the rewind depends on what size cartridge you are using and if the tape was positioned near the end Power down the tape drive Wait 10 seconds then turn the tape drive back on Depending on what function the tape drive was performing before the reset the tape drive may automatically start a lengthy format recovery process which involves reading the data to determine where the end of data is located This may take as long as 2 to 3 hours Wait for the format recovery to complete Senda bus device reset 0Ch message to the tape drive A d
17. devices that emit strong magnetic fields CLEANING THE TAPE DRIVE OCTOBER 2006 This section describes when and how to clean the tape drive to maintain optimal performance Circulating air may introduce debris into the tape path If debris builds up on the heads error rates increase and backups take longer because the tape drive must rewrite the data The VXA 320 tape drive includes an internal cleaning wheel to remove contamination from the tape path However you should still clean the tape drive regularly with a separate cleaning cartridge to maximize tape drive reliability and the life of your tapes DETERMINING WHEN TO CLEAN THE TAPE DRIVE When the tape drive requires cleaning LED 2 flashes amber The tape drive should be cleaned as soon as possible after this LED begins flashing Note Some software applications may notify you that the tape drive requires cleaning Refer to your software documentation for more information VXA 320 TAPE DRIVE 23 CHAPTER 3 OPERATION USING A CLEANING CARTRIDGE Insert a VXAtape Cleaning Cartridge into the tape drive The tape drive automatically performs the cleaning cycle in less than one minute When finished the tape drive ejects the cleaning cartridge and LED 2 turns off Note If there are no more cleaning cycles remaining on the cleaning cartridge the tape drive ejects the cartridge without performing the cleaning and LED 2 flashes green and amber Caution Do not use any
18. drive The Write Read test verifies that the tape drive is communicating over the SCSI bus and that it can perform write and read operations Refer to the readme file or on line help available with the VXATool for detailed instructions UPDATING FIRMWARE As improvements to tape drive firmware are made they are made available for download from Tandberg Data s web site at www tandberg com Use VXATool to check the current version of firmware in your tape drive and to update the firmware as needed CAPTURING A DIAGNOSTIC LOG A diagnostic log is a snapshot of the tape drive s current condition If the tape drive reports an error use VXATool to capture the diagnostic log as soon as possible after the error occurred To ensure that the diagnostic log accurately reflects the condition of the tape drive when the error occurred avoid disturbing the tape drive for example power cycling loading or unloading tapes or writing or reading more data before capturing the diagnostic log OCTOBER 2006 VXA 320 TAPE DRIVE 31 CHAPTER 4 TROUBLESHOOTING GATHERING TROUBLESHOOTING INFORMATION FOR TECHNICAL SUPPORT 32 Before contacting Tandberg Data Technical Support complete the following steps to gather all of the required information Having this information available before you call Technical Support will allow your representative to help you as efficiently as possible When you have all of the required information see Contacting Tandberg Data
19. frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Shielded cables are required for this device to comply with FCC Rules Use shielded cables when connecting this device to others CANADIAN VERIFICATION This Class B digital apparatus complies with ICES 003 E sy Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada OCTOBER 2006 VXA 320 TAPE DRIVE 63 CHAPTER 7 SPECIFICATIONS EUROPEAN COMMUNITY This Information Technology Equipment has been tested and found to comply with the following European directives 1 EMC Directive 89 336 EEC amended by directive 93 68 EEC according to EN55022 EN55024 EN61000 3 2 EN61000 3 3 2 Low Voltage Directive 73 23 EEC a
20. message 39 Extended Messages 01h 39 Identify 80h or COh message 40 Ignore Wide Residue 23h 40 Initiator Detected Error 05h message 39 Message Parity Error 09h message 40 Message Reject 07h message 40 No Operation 08h message 40 Restore Pointers 03h message 39 Save Data Pointers 02h message 39 Target Reset message 40 Task Complete 00h message 39 mid tape reposition time 51 model number 5 models 1 mounting configurations for the internal model 12 mounting orientation 1 8 N noise levels 55 OCTOBER 2006 INDEX O on off switch See power switch operating environment 56 to 61 operating system compatibility 18 tape drive problems 27 operating the tape drive 19 to 24 overvoltage protection 54 P packaging specifications 61 packing the tape drive 35 part number for tape drive locating 5 particulate contamination limits 59 partitions supported by tape format 50 performance specifications 50 phases SCSIbus 38 pin assignments power connector 53 SCSIconnector 42 POST 13 16 20 power cable connecting to external SCSI tape drive 16 connecting to internal tape drive 12 power connector location external model 4 location internal model 3 pin assignments 53 power LED location external model 3 power specifications AC power consumption external tape drive 55 DC voltages internal tape drive 54 power connector requirements internal tape drive 53 power consumption internal
21. necessary optimizing speed and capacity Compression The reduction in size of data to save space Either the backup application or the tape drive can perform compression See also Adaptive Lossless Data Compression ALDC Cyclic redundancy check CRC The error detection technique that checks for uncorrected data during a read operation VXA 320 TAPE DRIVE 65 GLOSSARY 66 D Data Transfer Rate The speed that data can be transmitted from one device to another Data rates are often measured in megabits million bits or megabytes million bytes per second Discrete Packet Format DPF The format used by the VXA 320 VXA 3 tape drive to read and write data in packet form Data packets also contain a synchronization marker unique address information CRC and ECC Driver program that works with a computer s operating system to operate a peripheral device Also referred to as a device driver E End of data EOD In a partition a special format group that is written after all current user data is transferred to the tape Error correction code ECC Error correction codes are generated within the tape drive and recorded with the user data ECC is used to correct the errors in the user data while being read Exabyte 1 A network storage backup company that designs manufactures and markets industry leading data storage products including tape drives and automated tape libraries 2 measurement of data One Exabyte
22. prior to the July 1 2006 deadline WASTE OF ELECTRONIC AND ELECTRICAL EQUIPMENT WEEE This device is in compliance with 2002 96 Waste of Electronic and Electrical Equipment WEEE 64 PRODUCT MANUAL 433689 01 OCTOBER 2006 GLOSSARY GLOSSARY A Adaptive Lossless Data Compression ALDC An advanced data compression algorithm that provides an average compression ratio of 2 1 across multiple data types See also Compression Advanced Metal Evaporated AME media A state of the art tape technology designed for data storage VXAtape cartridges use AME media American National Standards Institute ANSI Organization that sets standards for SCSI and the safety of electrical devices B Bit error rate BER The probability that a transmitted bit will be received in error The BER is expressed as a ratio of error bits to total number of bits Buffer A temporary storage area usually in Random Access Memory The tape drive s read and write buffers act as holding areas that enable the tape drive to balance the rate at which it transfers data to or from tape with the data transfer rate of the host The VXA 320 tape drive has a 16 buffer Bus Ina network the electrical pathway between a computer and other devices C CAW After Write CAW A process that improves data integrity by reading data immediately after it is written and writing the packet again if an error is found Individual packets are rewritten as
23. the tape drive is over temperature see LED 4 is Flashing Orange on page 26 Power cycle the tape drive Power down the tape drive Wait 10 seconds then turn the tape drive back on VXA 320 TAPE DRIVE 25 CHAPTER 4 TROUBLESHOOTING On power up observe the tape drive s LED code sequence If the LEDs do not illuminate check the power supply and power cable connection If the tape drive is installed internally in a server try connecting a different power cable to the tape drive If power to the tape drive was interrupted when you originally attempted to load a cartridge the tape drive detects the tape when its power is restored and then rewinds the tape If this is the case press the eject button remove the cartridge and begin the session again Push the cartridge straight into the tape drive If the cartridge is inserted or pushed at an angle you will feel resistance and will not be able to load the cartridge Check to see if all four LEDs are flashing LED 1 is green LED 2 is amber LED 3 is orange LED 4 is green indicating that the tape drive is in Boot Block Mode If a firmware upgrade was interrupted or did not complete successfully the tape drive powers on in Boot Block Mode Reload the firmware as described in Upgrading Firmware on page 36 The tape drive will not accept a cartridge until the firmware is successfully reloaded LED 4 15 FLASHING ORANGE If LED 4 is flashing orange the tape drive is over t
24. with the tape drive Important Do not connect the tape drive to a RAID controller The tape drive will not operate properly if it is connected to a RAID controller Although the tape drive s High density LVD SCSI interface is compatible with both single ended and narrow SCSI buses to avoid performance issues Tandberg Data does not recommend using the tape drive on either of these buses If any single ended device including a single ended terminator is attached to the LVD bus the result is that all devices on that bus will run in single ended mode Tandberg Data recommends that you do not use the tape drive on a bus with a single ended device 14 PRODUCT MANUAL 433689 01 INSTALLING THE TAPE DRIVE 4 Obtain the necessary cables and terminator The tape drive connects to the SCSI bus using a cable with a high density 68 pin male connector This cable must meet the guidelines in SCSI Cable Requirements beginning on page 41 If the tape drive is the last device on the SCSI bus you will need to install an LVD SE terminator at the physical end of the bus 5 Do not exceed SCSI bus length restrictions The maximum allowable length of an LVD SCSI bus is 12 meters 39 feet if you have more than two devices on the bus Make sure the SCSI bus attached to the tape drive does not exceed this length To determine the length of the bus a Add together the lengths of all external SCSI cables attaching devices on the bus Externa
25. 22 specifications 50 tape drive does not accept cartridge 25 tape drive does not eject cartridge 27 unloading 22 using 22 chassis grounding 3 10 cleaning instructions 23 LED indicators 20 23 cleaning wheel 23 command protocol definition 37 commands supported SCSI 44 to 45 See also SCSI commands communication interface definition 37 SCSI message system 39 to 40 VXA 320 TAPE DRIVE 71 INDEX compatibility with previous VXA generations 50 with software and operating systems 18 compliance safety and regulatory 62 to 64 components back panel external SCSI model 4 internal tape drive 3 components front panel 2 compression 50 connectors back panel external tape drive 4 internal tape drive 3 See also AC power connector See also auxiliary connector See also power connector See also SCSI connectors See also serial connector cooling 59 D data capacities 49 data transfer rate 50 DC voltages 54 device drivers 18 diagnostic port location external model 4 diagnostics performing 31 36 dimensions 52 to 53 Discrete Packet Format 50 door loading cartridge 22 location 2 drive bay installing the SCSI tape drive 8 to 13 E eject button doesn t eject cartridge 27 location 2 using to eject cartridge 22 enclosure installing the SCSI tape drive 8 to 13 environmental specifications 56 to 60 error LED indicators 20 reported in software 29 to 30 error detection and correction 50 error rate 50 to 51
26. 4 0 series or equivalent lable 7 7 provides pin assignments for the tape drive s power connector Table 7 7 Pin assignments for the power connector Pin Assignment 1 12 VDC 2 Ground 12 VDC return 3 Ground 5 VDC return 4 5 VDC OCTOBER 2006 VXA 320 TAPE DRIVE 53 CHAPTER 7 SPECIFICATIONS DC Voltages The internal tape drive operates from standard 5 and 12 VDC supply voltages all specified voltages are DC no external AC power is used Note The VXA 320 tape drive does not provide overvoltage or overcurrent protection except for TERMPWR which has a resettable fuse Safety agency certifications are based on the voltages being supplied by a Safety Extra Low Voltage SELV source per IEC 950 Table 7 8 Power specifications internal model Power 5 Volts 12 Volts Required supply tolerance 5 10 Ripple and noise 50 Hz to 20 MHz 250 mVpp max 250 mVpp max Operating current amps Read or write 1 25 average 1 27 peak 0 51 average 0 57 peak Search high speed 1 11 average 1 22 peak 0 59 average 2 00 peak Load unload 1 00 average 1 20 peak 0 45 average 2 00 peak Power up 0 90 average 1 17 peak 0 08 average 0 44 peak Idle 0 83 average 0 06 average The ripple voltage is included in the total voltage tolerance Power Consumption Table 7 9 shows the internal
27. 60 MB sec 160 MB sec Host matching Ultra2 SCSI bus is limited to less than 40 MB second One megabyte equals 1 000 000 bytes READ AND WRITE SPECIFICATIONS When attached to a High density LVD SCSI bus All sustained data rates are dependent on the capabilities of the SCSI bus for example an Table 7 3 provides read and write specifications for the VXA 320 tape drive Table 7 3 Read and write specifications Compression Backward compatibility with VXA 1 and VXA 2 tape drives Recognizes then ejects VXAtape V6 V10 and V17 b Reads and writes XTape written by VXA 2 tape drive Recognizes then ejects VXA 1 formatted tapes ALDC Adaptive Lossless Data Compression Bit error rate Less than 1x10 717 Partitions 2 Buffer 8 megabytes MB Error detection and correction 4 layer Reed Solomon Format Discrete Packet Format Heads 8 4 write heads 4 read write check read heads Data media VXAtape cartridges with Advanced Metal Evaporated AME media The tape drive ejects other types of media No formatting or conditioning required prior to use 30 year archival life 50 PRODUCT MANUAL The VXA 320 VXA 3 tape drive can read or write VXA 2 formatted V23 X23 X10 or X6 tapes The VXA 320 VXA 3 tape drive does not support VXAtape V6 V10 or V17 433689 01 RELIABILITY SPECIFICATIONS TAPE SPEED AND A
28. 7 Tape Drive is not Detected by the Operating System or Backup Application EE eE ee hue 27 A Service Notification LED Code 28 Backup Application is Reporting an Error 29 Troubleshooting with 31 Getting Started Important First Step 31 Performing Write Read 31 Updating 31 Capturing a Diagnostic Log si ose rr Res 31 Gathering Troubleshooting Information for Technical Support 32 VXA 320 Tape Drive 32 SCSI Bus Information 32 Operating System Information 33 Backup Application 33 Tape Drive Diagnostic 33 Service and 35 Returning the Tape Drive Tor 35 Upgrading Firmware 36 Obtaining a Diagnostic 5 36 Communication Interface and Command Protocol 37 Communication Interface versus Command Protocol 37 SCSI Communication 1 38 SCSI Bus PIBSBE ox qa pA SR Ce pa o qe E eO ARR RR 38 SCSI Message System 39 SCS
29. CCESS TIME The time required to move the tape to a specified position depends on the operation being performed Table 7 4 lists the tape speeds and access times for the VXA 320 tape drive Table 7 4 Tape speed and access times The VXA 320 tape drive does not support VXAtape V6 V10 or V17 The VXA 320 tape drive can read or write VXA 2 formatted V23 tapes RELIABILITY SPECIFICATIONS Table 7 5 provides reliability specifications for the VXA 320 tape drive Table 7 5 Reliability specifications search 165 x read write speed 1 GB second native maximum Mid tape Gaston X6 cartridge 75 seconds time average X10 cartridge 75 seconds X23 or V23 cartridge 120 seconds Load time logical 45 seconds for an initialized tape 50 seconds for an uninitialized tape Unload time logical 65 seconds Tape speed 17 90 mm second typical n addition to maximum search speed the mid tape reposition times depend on acceleration deceleration and read positioning to location Mean Time Between Failures MTBF 300 000 hours Mean Time to Repair MTTR 30 minutes Service life 5 years Write reliability Bit error rate of less than 1x10 76 Read reliability Bit error rate of less than 1x10 7 Loads unloads 50 000 cycles minimum OCTOBER 2006 VXA 320 TAPE DRIVE 51 CHAPTER 7 SPECIFICATIONS SIZE AND WEIGHT Table 7 6 shows the dimensions
30. Components External Tape 4 Tape Drive labels ncrs r eci erime EE DRE C RR Gg 5 2 Installatiotz sss D Eee 7 Unpacking the Tape 7 Installing the Tape 7 Installing the Internal SCSI Tape 8 Installing the External SCSI Tape Drive 14 Integrating the Tape Drive 18 Jj Operation 22222242904 Ce EGE 19 Monitoring 1 20 Using VXAtape 22 Setting the Write Protect Switch 22 Loading a 22 Unloading a 22 Storing the Cartridges 23 Cleaning the Tape 23 Determining When to Clean the Tape 23 Using a Cleaning Cartridge 24 Resetting the Tape 24 VXA 320 TAPE DRIVE vii viii 4 PRODUCT MANUAL Troubleshooting i nhan 25 Resolving Common Problems 25 Tape Drive Will Not Accept a Cartridge 25 LED 4 is Flashing Orange 26 Tape Drive Will Not Eject a 2
31. Confirm that the system can communicate with the tape drive Run VXATool and confirm that it can retrieve basic drive information from the tape drive Refer to the VXATool readme file or on line help for instructions Insert a cartridge and use VXATool to run a write read test Refer to the VXATool readme file or on line help for instructions on how to run a diagnostic write read test Update the firmware Updates to the tape drive s firmware are made available for download from Tandberg Data s web site at www tandberg com Use VXATool to check the current version of firmware in your tape drive and to update the firmware as needed Refer to Chapter 4 for troubleshooting tips if you encounter any problems OCTOBER 2006 VXA 320 TAPE DRIVE 17 CHAPTER 2 INSTALLATION INTEGRATING THE TAPE DRIVE After installing the VXA 320 tape drive you may need to integrate it with your backup software application and computer operating system The Support section of Tandberg Data s web site www tandberg com provides a list of backup software applications and operating systems that are compatible with the VXA 320 tape drive If your backup software application does not support the VXA 320 tape drive you can use VXATool to change the product identification information Inquiry String that the tape drive returns to the software Changing the tape drive s identification information does not affect the tape drive s speed or capacity For ins
32. D 4 illuminates in red and green When POST is complete LED 4 illuminates in green See Table 3 1 LED states on page 20 for a description of the LED states OCTOBER 2006 VXA 320 TAPE DRIVE 13 CHAPTER 2 INSTALLATION INSTALLING THE EXTERNAL SCSI TAPE DRIVE When installing the external SCSI tape drive refer to Figure 2 6 for the location of the back panel components ers D switch Off On fm PE Lf ASR e scsi AC power connectors connector Figure 2 6 External SCSI tape drive back panel components Before You Begin Before you begin hardware installation do the following 1 Selecta suitable location for your tape drive Ensure that the work area is free from conditions that could cause electrostatic discharge ESD Discharge static electricity from your body by touching a known grounded surface such as your computer s metal chassis 2 Install an LVD SCSI host bus adapter Install the LVD SCSI host bus adapter HBA and any necessary drivers in the host computer 3 Select your backup software application To obtain information about which backup software applications work with the tape drive visit Tandberg Data s web site ww w tandberg com You can install the backup software application on the host computer before or after you install the tape drive However if you install the backup software application first you may need to reconfigure it for use
33. DB 7 47 DB 7 14 DB P 48 DB P 15 GROUND 49 GROUND 16 DIFFSENS 50 GROUND 17 TERMPWR 51 TERMPWR 18 TERMPWR 52 TERMPWR 19 OPEN 53 OPEN 20 GROUND 54 GROUND 21 ATN 55 ATN 22 GROUND 56 GROUND 23 BSY 57 BSY 24 58 25 RST 59 RST 26 MSG 60 MSG 27 SEL 61 SEL 28 C D 62 C D 29 REQ 63 REQ 30 1 O 64 31 DB 8 65 DB 8 32 T DB 9 66 DB 9 33 DB 10 67 DB 10 34 DB 11 68 DB 11 PRODUCT MANUAL 433689 01 SCSI INTERFACE REQUIREMENTS SCSI Terminator Requirements If the internal tape drive is the last device on the SCSI bus you must terminate the bus by installing an pass through LVD SE terminator on the tape drive s SCSI connector Or if there is an unused connector at the end of the SCSI cable you can terminate the bus there If the cable provided with your adapter has a built in terminator do not add another terminator to the bus Note If you will be installing the tape drive in an enclosure and using an external terminator you must install a high quality active LVD terminator that complies with the SCSI 3 specification EXTERNAL TAPE DRIVE This section describes the cable connector and terminator requirements for the external LVD SCSI tape drive SCSI Cable Requirements For the external tape drive select a cable that complies with the SCSI 3 specification and meets the requirements listed in lable 6 5 Table 6 5 SCSI cable requirements Spec
34. DBERG DATA zzz Securing your Information PRODUCT WARRANTY CAUTION The Tandberg VXA 320 VXA 3 tape drive is warranted to be free from defects in materials parts and workmanship and conforms to the current product specification For the specific details of your warranty refer to your sales contract or contact the company from which you purchased the tape drive The warranty for the tape drive shall not apply to failures caused by Physical abuse or use not consistent with the operating instructions or product specifications Use of any type of data cartridge other than an Tandberg VXAtape or an Tandberg approved VXAtape cartridge gt Use of any type of cleaning material other than an Tandberg VXAtape Cleaning Cartridge Repair or modification by any one other than Tandberg s personnel or agent in manner differing from the maintenance instructions provided by Tandberg Data gt Removal of the Tandberg Data identification label s Physical abuse due to improper packaging of returned tape drives If problems with the tape drive occur contact Tandberg Data or your service provider do not void the product warranty by allowing untrained or unauthorized personnel to attempt repairs A Caution Returning the tape drive in unauthorized packaging may damage the unit and void the warranty If you are returning the tape drive for repair package it in its original packaging or in replacement packaging obt
35. ER 2006 BACKUP APPLICATION IS REPORTING AN ERROR Your backup application may report an error as a result of a failure to communicate with the tape drive a failure by the tape drive to write or read data or because of a software configuration issue Failure to communicate with the tape drive Communication problems on the SCSI bus may be reported by the backup application as resets a loss of communication with the tape drive failure to detect the tape drive I O device errors or parity errors These types of errors may occur intermittently Most often these issues are due to SCSI cabling and termination problems Check tape drive installation on the SCSI bus described in Installing the Internal SCSI Tape Drive on page 8 or Installing the External SCSI Tape Drive on page 14 Use VXATool to capture the diagnostic log from the tape drive immediately after an error is reported by your backup application Technical Support can examine the log to determine the nature of the reported error Refer to Capturing a Diagnostic Log on page 31 for instructions VXA 320 TAPE DRIVE 29 CHAPTER 4 TROUBLESHOOTING Failure by the tape drive to write or read data If your backup application reports a media error one of the following situations may have occurred The tape drive needs cleaning see Cleaning the Tape Drive on page 23 Always try cleaning the tape drive before you assume the cartridge is bad Be sure to use a
36. ESD However if you want additional chassis grounding for the tape drive use the grounding hole or grounding tab on the back panel see Figure 2 1 1 0 PRODUCT MANUAL 433689 01 INSTALLING THE TAPE DRIVE Connect an 0 25 in female spade connector from the host to the tape drive s grounding tab Or Use an M3 x 0 5 mm x 5 mm machine screw to connect a grounding wire to the grounding hole A Caution Do not use a screw other than the type specified for attaching the grounding wire or you may damage the internal components Screw length must not exceed 5mm 4 Connect the SCSI cable a Check the connector to ensure that no pins are bent or pushed in before connecting it to the tape drive Caution To avoid damaging the tape drive make certain you connect pin 1 on the cable to pin 1 on the tape drive Pin 1 is on the right top row of the connector pins see Figure 2 3 b Connectone of the enclosure s internal SCSI cables to the SCSI connector on the back of the tape drive see Figure 2 3 This cable must meet the guidelines in SCSI Cable Requirements beginning on page 41 Note If desired you can mount the tape drive see page 12 before you connect the SCSI cable the terminator if required and the power cable to the back However if the cables are difficult to access in the enclosure you should extend the cables out through the drive bay and connect them before mounting the tape d
37. Hex or Message Code Description Abort Task O6h The initiator is clearing the present and any pending operation for that initiator Set When the tape drive accepts this message it releases the bus into the Bus Free phase Message 07h Either the initiator or the tape drive is indicating that the last message received was Reject inappropriate or not implemented No 08h The initiator informs the tape drive that it does not have a valid message to send Operation in response to the tape drive s request for a message Message O9h The initiator informs the tape drive that one or more bytes in the last message it Parity Error received had a parity error Target Reset OCh The initiator instructs the tape drive to reset all of its current operations The tape drive releases the SCSI bus into the Bus Free phase with no operations pending for any initiator and performs a reset See page 24 for more information about resetting the tape drive Ignore Wide 23h The tape drive sends the Ignore Wide Residue message to indicate that the Residue number of valid bytes sent was less than the negotiated transfer width Identify 80h This message is used to establish a physical path connection between the initiator or and the tape drive It also indicates whether disconnect is supported and the LUN for which the command is intended The tape drive supports a LUN of 0 SCSI INTERFACE REQUIREMENTS The VXA 320 tape drive is availabl
38. I Interface Requirements 40 Internal Tape Dives odere rhet ee RET EP eds 41 External Tape Drive 43 SCSI Command 44 Command Set 44 Status BYTES EEE EE NT 46 SENS KEYS EEE EN 46 433689 01 OCTOBER 2006 7 5 49 BEERS EEE EE 49 Performance 5 50 Data Transfer 50 Read and Write 5 50 Tape Speed and Access 51 Reliability 5 5 51 Size and s e ces Ex re des UR ROR Ee KERRY 52 Power 5 53 Internal Tape 53 External Tape 54 AC US C NOISE Geb CE Pad E EE FERE PE S RE 55 Environmental Specifications 56 Environmental Conditions for the Tape Drive 56 Environmental Conditions for the VXAtape Cartridges 60 Packaging and Shipping Specifications 61 Shipping 61 Packaging
39. ICE Signifies that the VXA 320 VXA 3 internal tape drive has been tested in accordance with EN 60950 1 2001 and has met the applicable product safety requirements The TUV Mark for the VXA 320 VXA 3 external tape drive demonstrates that it has met the requirements of EN 60950 1 2001 62 PRODUCT MANUAL 433689 01 SAFETY AND REGULATORY COMPLIANCE UNITED STATES FCC DECLARATION OF CONFORMITY We declare under our sole responsibility that Product Name VXA 320 VXA 3 Tape Drive Model Numbers VXA 320i internal VXA 320e external Product Options All To which this declaration relates is in conformity with the following standard s or other normative documents ANSI C63 4 1992 Methods of Measurement Federal Communications Commission 47 CFR Part 15 Subpart B 15 107 a Class B Conducted Limits 15 109 a Class B Radiated Emission Limits This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio
40. ND INTERFACES OCTOBER 2006 For simple and convenient system integration the VXA 320 tape drive is available in external and internal models The internal VXA 320 complies with industry standard 5 25 inch half high form factor mounting requirements and can be mounted horizontally or vertically The external standalone model is housed in an enclosure that allows the device to be placed horizontally or vertically on a flat surface External models can also be stacked Neither model can be operated upside down VXA 320 TAPE DRIVE 1 CHAPTER 1 FEATURES Both the internal and external models of the VXA 320 tape drive are available with a wide High density HD 68 pin low voltage differential LVD SCSI interface COMPONENTS This section describes the major components of both the internal and external models of the tape drive FRONT PANEL COMPONENTS Figure 1 2 and Figure 1 3 show the controls and indicators on the front panel of the tape drive For more information about using these controls and indicators see Chapter 3 Ventilation Door holes Bum HEHE 3 50515 1 2 3 4 Status LEDs Eject button Figure 1 2 Internal tape drive front panel components Ventilation Door holes Mur RE ir mum 3 O O O b 123 4 EN 1 _
41. Reselection phase allows the tape drive to reconnect to the initiator after it disconnects 38 PRODUCT MANUAL 433689 01 SCSI COMMUNICATION INTERFACE Table 6 1 SCSI bus phases and information transfer phases Bus Phase Description Transfer Command Out Data In Data Out Status In Message In Message Out The Message phases help manage the physical path between the initiators and targets In the Message In phase the tape drive sends a message to the initiator In the Message Out phase the initiator sends a message to the tape drive In the Command Out phase the initiator sends a command to the tape drive Commands contain information about what actions the tape drive should perform In the Data In phase the tape drive transfers data to the initiator In the Data Out phase the initiator transfers data to the tape drive In the Status In phase the tape drive returns a status byte to the initiator The status byte indicates the results of the command s execution SCSI MESSAGE SYSTEM The SCSI message system allows communication between a SCSI initiator and the VXA 320 tape drive for interface management This message system or command set is separate from the SCSI command protocol used to control the operation of the tape drive A message can be one byte or multiple bytes Table 6 2 describes the SCSI messages that the tape drive supports Table 6 2 SCSI messages supported by the ta
42. Securing your Information VXA 320 VXA 3 TAPE DRIVE PRODUCT MANUAL COPYRIGHT DISCLAIMER TRADEMARK NOTICES PART NUMBER Copyright 2006 by Tandberg Data All rights reserved This item and the information contained herein are the property of Tandberg Data No part of this document may be reproduced transmitted transcribed stored a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the express written permission of Tandberg Data ASA Kjels sveien 161 P O Box 134 Kjels s N 0411 Oslo Norway Tandberg Data makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Tandberg Data reserves the right to revise this publication without obligation of Tandberg Data to notify any person or organization of such revision or changes Tandberg DataTandberg and Exabyte EZ17 M2 VXA and VXAtape are registered trademarks ExaBotics MammothTape and SmartClean are trademarks SupportSuite is a service mark All other product names are trademarks or registered trademarks of their respective owners 433689 01 Note The most current information about this product is available at Tandberg Data s World Wide Web site www tandberg com PRODUCT MANUAL 433689 01 TAN
43. The back panel label Figure 1 7 identifies the tape drive connectors and jumpers Depending on the model tape drive you have the labels on your tape drive may differ A Caution Do not remove or modify these labels If you do so you will void the product warranty MODEL NO VXA 3 VXA TITT 512 12 08A FJ TT Aal 5 a 134993 Q Qs meena c Tested To Compty fe I Wit Standards 2 t z 6 di 1858 FOR HOME OR OFFICE USE 5 51 LVD SE SCSI ID 8421 Figure 1 7 Back panel label SCSI tape drive OCTOBER 2006 VXA 320 TAPE DRIVE 5 CHAPTER 1 FEATURES NOTES 6 PRODUCT MANUAL 433689 01 UNPACKING THE TAPE DRIVE INSTALLATION This chapter provides step by step instructions for installing the internal and external models of the VXA 320 tape drive The information in this chapter expands on the instructions in the Quick Start guide that accompanied your tape drive UNPACKING THE TAPE DRIVE All Tandberg Data tape drives are tested inspected and carefully packaged at the factory However because shipping damage can occur you should follow the steps below to unpack the tape drive 1 Visually inspect the shipping container and notify your freight carrier immediately if you see any damage 2 Place the shipping container on a flat clean stable surface If parts are missing or the equipment is damaged notify your
44. VXAtape Cleaning Cartridge The cartridge needs to be replaced Try using a different cartridge for the backup making sure that the tape is not written in VXA 1 format Mark any cartridge that fails If you notice that the same cartridge results in multiple failures it may be time to replace the cartridge The backup application has attempted to append data to a cartridge that previously failed If a write media error previously occurred on the tape the tape drive cannot append data at the point where the write media error occurred You can attempt to overwrite the tape but any attempt to append data will fail gt If you are trying to write data the cartridge may be write protected Check the switch on the edge of the cartridge see Figure 3 3 on page 22 If the switch does not cover the opening the tape is write protected If the switch covers the opening you can write to the tape Use a pen or small screwdriver to move the switch gt If you used an application other than your normal backup application to write data to the tape your backup application may report that it does not recognize the tape For example if you have used VXATool to write and read test data the test tape will not be recognized by your backup application Perform a tape erase using either VXATool or your backup application Backup Application configuration issues If you suspect an issue with the backup application configuration use VXATool to firs
45. Y THE OPERATING SYSTEM OR BACKUP APPLICATION If the tape drive powers up loads and unloads cartridges but is not recognized by the operating system or backup application do the following 1 Check the SCSI host bus adapter installation gt Confirm that the tape drive is connected to an LVD SCSI controller Do not connect the tape drive to a RADI or RAID enabled controller or to an HVD controller VXA 320 TAPE DRIVE 27 CHAPTER 4 TROUBLESHOOTING Check that the SCSI controller and the most recent drivers available for it are installed according to the manufacturer s instructions Check that the SCSI controller is fully seated in its slot You can also try 2 Make sure the tape drive is installed properly on the bus described in Chapter 2 In particular check the following gt Is the tape drive set to a unique SCSI ID gt Is a terminator installed at the physical end of the SCSI bus Try another terminator Isthere a broken cable or defective connector Try another known good cable gt Is the cable correctly oriented and firmly seated on the tape drive connector 3 Check that the tape drive is powered on and that its LEDs are not indicating an error state See Table 3 1 on page 20 for a complete list of LED states 4 Reboot your system 5 Try using VXATool to communicate with the tape drive Before running VXATool stop all services for your backup application If VXATool can detect and com
46. age system 39 to 40 SCSI tape drive cable and connector requirements 41 to 43 74 PRODUCT MANUAL connector locations external model 4 connector locations internal model 3 installing external model 14 to 16 installing internal model 8 to 13 SCSI terminator installing external tape drive 16 to 16 installing internal tape drive 12 requirements 43 terminating the last device on the bus search speed 51 sense keys definitions 46 to 47 serial connector location external model 4 serial number for tape drive 5 service connector internal model 3 servicelife 51 Service Notification LEDs description 20 error recovery procedures 28 to 29 service returning tape drive 35 shipping specifications 61 shipping the tape drive 35 shock specifications 59 single ended bus recommendations against 40 size of tape drive 52 to 53 software See backup software sound levels 55 specifications for tape drive 49 to 64 speed 50 status bytes supported 46 storage environment cartridges 23 tape drive 56 12 15 T Tandberg Data contacting iv tape See cartridges tape drive installing 7 to 16 integrating 18 operating system and software compatibility 18 operating temperature and humidity 56 to 58 product identification 18 SCSI requirements 40 433689 01 troubleshooting 25 to 33 upgrading firmware 36 tapespeed 51 Technical Support contacting iv gather required information before contacting 32 to 33 temp
47. ained from your vendor CONTACTING TANDBERG DATA Tandberg Data ASA Kjels sveien 161 P O Box 134 Kjels s International N 0411 Oslo Norway Headquarters Tel 47 22 18 90 90 World Wide Web www tandberg com Tandberg Data www tandberg com Technical Support Tandberg Data www tandberg com Sales Support Tandberg Data www tandberg com Service IV PRODUCT MANUAL 433689 01 How TO USE THIS MANUAL How TO USE THIS MANUAL This manual describes how to install operate and maintain the VXA 320 tape drive It also provides functional performance and environmental specifications ORGANIZATION The information in this manual is organized into chapters that allow you to quickly locate the information you need First time installation If you are installing the tape drive for the first time refer to the following chapters gt Chapter 1 provides an overview of the tape drive s features and components Chapter 2 provides instructions for installing the tape drive connecting it to the host computer and powering it on Operation troubleshooting maintenance and service Refer to these chapters for information about operating maintaining and troubleshooting your tape drive Chapter 3 to learn how to load cartridges clean the tape drive and read the LEDs Chapter 4 provides troubleshooting recommendations Chapter 5 provides information about service
48. al Support TAPE DRIVE DIAGNOSTIC INFORMATION gt Write Read test results Use VXATool and run a Write Read test and then capture the diagnostic log from the tape drive and save it to a file Have the diagnostic log file ready to send to Technical Support Refer to the readme file or on line help available with the VXATool for detailed instructions If the VXATool Write Read test reports an error clean the tape drive and run the test again on a new tape gt Diagnostic log taken after an error Use VXATool to capture the diagnostic log from the tape drive immediately after your backup application reports an error OCTOBER 2006 VXA 320 TAPE DRIVE 33 CHAPTER 4 TROUBLESHOOTING NOTES 433689 01 34 PRODUCT MANUAL RETURNING THE TAPE DRIVE FOR SERVICE SERVICE AND MAINTENANCE This chapter provides information about service and maintenance for the tape drive including Returning the tape drive for service gt Upgrading firmware Obtaining a diagnostic listing RETURNING THE TAPE DRIVE FOR SERVICE If you need to return the tape drive to the factory for service follow these steps 1 Beforereturning a tape drive for service contact Tandberg Data Service see page iv or your Tandberg Data authorized service provider for return authorization and shipping instructions If your service provider instructs you to return the tape drive directly to Tandberg Data contact Tandberg Data Service to obtain a Return Materia
49. and maintenance for the tape drive including returning it for service upgrading firmware and obtaining a diagnostic listing Specifications standards and terms These chapters are for engineering purchasing or marketing personnel who want to evaluate the tape drive to determine the feasibility of integrating it into their product lines Chapter 6 provides an overview of the SCSI communication interface and SCSI command protocol supported by the tape drive It also describes the communication interface specifications for the tape drive including cable and connector requirements for the LVD SCSI interface Chapter 7 provides specifications for the tape drive including performance reliability power and environmental specifications This chapter also provides safety and regulatory agency standards compliance information The Glossary provides definitions of terms used in this book OCTOBER 2006 VXA 320 TAPE DRIVE How TO USE THIS MANUAL RELATED PUBLICATIONS For more information about the tape drive and the standards used by the tape drive refer to the following publications To order an Tandberg Data publication see Contacting Tandberg Data on page iv To download a PDF version of an Tandberg Data publication visit the Tandberg Data web site www tandberg com Note The VXA 320 publications are included as PDF files on the CD that accompanies your tape drive VXA 320 Publications gt VXA 320 SCSI Tape Dri
50. cifications Operating Nonoperating Transportation 5 g for 3 msec 60 g for 3 msec ISTA Procedure 2A 6 g for 11msec 50 g for 11 msec The tape drive has been unpacked but no power is applied Half sine shock pulses are applied to each of the three orthogonal axes Three shocks at 60 g at a rate not exceeding 1 shock per second One shock at 50 g The tape drive is in its original shipping container Half sine at a rate not exceeding 1 shock per second 20 shocks applied to each of the three orthogonal axes Half sine at a rate not exceeding 1 shock per every 3 seconds 10 shocks applied to each of the three orthogonal axes VXA 320 TAPE DRIVE 59 CHAPTER 7 SPECIFICATIONS Vibration Specifications Table 7 19 lists the operating specifications that indicate the amount of vibration the tape drive can withstand while reading and writing data Table 7 19 Vibration specifications Random vibration applied during operation reading and writing 10 Hz to 500 Hz PSD 0 0005102 g Hz Random vibration applied during non operation unpacked and storage in original packaging 1 Hz to 400 Hz Vibration applied during shipping in original packaging ISTA Procedure 2A Swept sine applied during non operation and operating 5 to 500 to 5 10 to 500 Hz A 0 5 Grms random vibration spectrum is applied to each of three orthogonal axes for a minimum of 30
51. condensing Wet bulb 29 C 84 2 F max N A Altitude 304 8 to 12 192 m 71 000 to 40 000 ft 304 8 to 3 048 m 71 000 to 10 000 ft The tape drive temperature and humidity must be stabilized in the specified environment for at least 24 hours Temperature measurements are made in the tape path The tape drive is in its original shipping container When the tape drive is moved from a cooler storage environment to a warmer operating environment it must acclimate in its packaging for 24 hours to prevent damage from condensation Internal Tape Drive Operating Temperature and Humidity Figure 7 3 provides the temperature and humidity requirements for the internal tape drive The area within the dotted line represents the operating environment Table 7 15 defines the points in the chart Caution The operating temperature and humidity specifications are for the tape path When the tape drive is in an enclosure the ambient temperature typically must be lower than the maximum temperature to avoid exceeding the maximum at the tape path 56 PRODUCT MANUAL 433689 01 OCTOBER 2006 ENVIRONMENTAL SPECIFICATIONS Relative Humidity 75 90 80 60 TITT 30 40 Dry Bulb Temperature TTTTTTTTT 50 Figure 7 3 Internal model Operating temperature and humidity ranges Table 7 15 Internal model
52. d sound pressure level over the frequency range 5 Hz 12 5 kHz External tape drive When measured in the external enclosure these levels do not exceed the upper limits specified in the table Table 7 13 Acoustic noise specifications external tape drive Operating Mode Lpa Powered on idle 40 LpA Read or write 43 Lpa High speed search or rewind up to 2 minute duration 43 Loa The 30 second sustained average A weighted sound pressure level over the following frequency range 5 Hz to 12 5 KHz VXA 320 TAPE DRIVE 55 CHAPTER 7 SPECIFICATIONS ENVIRONMENTAL SPECIFICATIONS This section lists the environmental specifications for the tape drive and the cartridges ENVIRONMENTAL CONDITIONS FOR THE TAPE DRIVE Table 7 14 summarizes the environmental requirements for the tape path in either the internal or external models of the tape drive The following sections provide additional detail about these requirements Table 7 14 Temperature and humidity specifications for the tape drive Specification Storage aoe Nonoperating Transporting Operating Temperature range 5 C to 45 41 F to 113 F 40 C to 60 40 F to 140 F Temperature variation 1 C per min max 20 C per hour 1 C per min max 10 C per hour 2 F per min max 36 F per hour 2 F per min max 18 F per hour Relative Humidity 20 to 80 non condensing 5 to 95 non
53. e SCSI IDs of all devices attached to the same bus both internal and external devices gt Is the SCSI bus terminated at the physical end of the bus What is the total SCSI cable length for all devices both internal and external devices on the SCSI bus See page 9 for information about determining the total SCSI bus length for the internal tape drive and page 15 for information about determining the total SCSI bus length for the external tape drive 433689 01 GATHERING TROUBLESHOOTING INFORMATION FOR TECHNICAL SUPPORT Check all SCSI cables connectors for bent pins and confirm that all connectors are firmly seated OPERATING SYSTEM INFORMATION gt Operating system What operating system is being used Are all current patches installed gt Device drivers Are the appropriate drivers installed for the SCSI host bus adapter Refer to the installation instructions for your SCSI host bus adapter card BACKUP APPLICATION INFORMATION gt Backup application name and version What backup application is being used gt Compatibility Does your application support the VXA 320 VXA 3 tape drive Refer to the supported hardware devices list from the application provider gt Device driver Is the appropriate driver installed for the tape drive Refer to the installation instructions for your backup application gt Backup application log files Have the log files from your backup application ready to send to Technic
54. e grounding for the tape drive RF Service Connector Reserved for Tandberg Data Service personnel Power Connector Used to connect a power cable from the enclosure s power supply This is a 4 pin connector See lable 6 4 for pin assignments VXA 320 TAPE DRIVE 3 CHAPTER 1 FEATURES BACK PANEL COMPONENTS EXTERNAL TAPE DRIVE Figure 1 5 shows the back panel components of the external SCSI model of the tape drive SCSI ID sulten Off On CT r Uu Ww og G HA Y Wi 7 SCSI AC power 5 connector Figure 1 5 External tape drive back panel components On Off Switch Used to turn power on and off AC Power Connector Used to provide power through a grounded AC power connector A power cord is included with the tape drive Serial Connector Used to connect the tape drive to the serial port of a computer for performing diagnostic operations with VXATool see page 31 SCSI Connectors SCSI tape drive only Used to connect the tape drive to the SCSI bus with two SCSI cables or one SCSI cable and a terminator These connectors are 68 pin high density LVD SCSI connectors SCSI ID Switch Used to set the SCSI ID 4 PRODUCT MANUAL 433689 01 COMPONENTS TAPE DRIVE LABELS The VXA 320 tape drive includes two labels The top panel label Figure 1 6 shows the tape drive s part number serial number revision connector type and agency information
55. e the 4 Obtain the necessary cables and terminator The tape drive connects to the SCSI bus using a cable with a high density 68 pin male connector This cable must meet the guidelines in SCSI Cable Requirements beginning on page 41 If the tape drive is the last device on the SCSI bus you will need to install an LVD SE terminator at the physical end of the bus 5 Do not exceed SCSI bus length restrictions The maximum allowable length of an LVD SCSI bus is 12 meters 39 feet if you have more than two devices on the bus Make sure the SCSI bus attached to the tape drive does not exceed this length To determine the length of the bus a Add together the lengths of all external SCSI cables attaching devices on the bus External devices are those connected outside of the 5 enclosure b Add together the lengths of all SCSI cables attaching internal devices on the bus Internal devices are those installed within the server s enclosure c Add together the lengths of all internal cabling for all other SCSI devices on the bus Refer to the individual product documentation for cable length information Set the SCSI ID and connect the SCSI cable 1 Power down the computer system Turn off all devices attached to the computer in which you plan to install the tape drive then turn off the computer Disconnect all power cables OCTOBER 2006 VXA 320 TAPE DRIVE 9 CHAPTER 2 INSTALLATION 2 Prepare the dri
56. e with a wide High density 68 pin low voltage differential LVD SCSI interface This section provides general information about the specifications for the tape drive s Small Computer System Interface SCSI including SCSI cable requirements SCSI connector requirements gt Terminator requirements Important Although the tape drive s High density 68 pin LVD SCSI interface is compatible with both single ended and narrow SCSI buses to avoid performance issues Tandberg Data does not recommend using the tape drive on either of these buses 40 PRODUCT MANUAL 433689 01 SCSI INTERFACE REQUIREMENTS INTERNAL TAPE DRIVE This section describes the cable connector and terminator requirements for the internal High density 68 pin LVD SCSI tape drive SCSI Cable Requirements The cable connected to the tape drive SCSI connector must meet the SCSI 3 specifications listed in lable 6 3 A Caution Using a noncompliant SCSI cable will degrade VXA 320 performance and can cause random nonreproducible errors Tandberg Data recommends using shielded cables Table 6 3 SCSI cable and connector specifications Specification Requirement General Wide LVD SCSI 3 Connector High density 68 pin male Maximum length 12 meters 39 2 feet Stub length No greater than 0 1 meters should be used off the mainline connection within any connected equipment The stub length within the ta
57. emperature and must cool down before operations can continue Do the following T 26 PRODUCT MANUAL Wait for the tape drive to cool When the tape drive cools down LED 4 turns off Do not attempt to load a cartridge or perform any operations during this time If there is a tape loaded in the tape drive press the eject button to unload the tape and move it to a cooler environment If necessary power cycle the tape drive If the tape drive does not cool down on its own power down the tape drive Wait a few minutes then turn the tape drive back on If LED 4 is still orange after power up the tape drive may be in an environment that is too hot If the tape drive is an internal model check that the ventilation fan on the back of the tape drive is not obstructed and that the tape drive is not located near devices that are emitting excessive heat gt If the tape drive is an external model check that the ambient temperature is within the specifications noted in Table 7 16 on page 58 If the temperature is within the specifications the enclosure s fan may not be working properly and you should return the tape drive for service see page 35 433689 01 OCTOBER 2006 RESOLVING PROBLEMS TAPE DRIVE WILL NOT EJECT A CARTRIDGE If the tape drive does not eject a cartridge when you press the eject button do the following 1 Use your backup application to eject the cartridge To protect against accidental tape eject
58. engths available from Tandberg Data and authorized sources These cartridges do not require formatting or other media conditioning before use See Table 7 1 on page 49 for compatibility and capacity information for VXAtape cartridges See page 23 for storage guidelines Caution The VXA 320 tape drive only operates with VXAtape data cartridges Do not attempt to use other types of cartridges or you may damage the tape drive SETTING THE WRITE PROTECT SWITCH Before you insert a cartridge into the tape drive make sure the write protect switch on the cartridge is set correctly as shown in Figure 3 3 ys M Me REC write enabled NR SAVE write protected BS Savy Figure 3 3 Setting the write protect switch LOADING A CARTRIDGE Insert the front of the cartridge through the tape drive door into the loader mechanism The colored write protect tab on the cartridge should be closest to the tape drive s eject button Gently push the cartridge until the tape drive s loader mechanism activates and completes the tape loading process The tape drive loads the tape in approximately 40 seconds during which time LED 2 flashes green When LED 2 is steady green the tape drive is ready to begin write and read operations UNLOADING A CARTRIDGE To unload a cartridge press the eject button The tape drive completes any command in process writes any buffered information to tape rewinds to the beginni
59. erature data stored in tape drive 59 temperature range specifications tape drive 56 to 58 VXAtape cartridges 60 termination SCSI bus external tape drive 16 to 16 internal tape drive 12 terminator requirements 9 15 15 transfer rate 50 troubleshooting 25 to 33 U Ultra160 SCSI host bus adapter 8 14 Ultra3 SCSI See High density HD SCSI unload button See eject button unload load time 51 OCTOBER 2006 INDEX unpacking 7 upgrading firmware 36 V vibration specifications 60 voltage specifications 55 voltages DC power 54 VXA 1 compatibility 50 VXA 2 compatibility 50 VXAtape See cartridges VXATool using 31 36 W warranty limited warranty terms 77 weight of tape drive 52 wet bulb humidity specification tape drive 56 VXAtape cartridge 61 write and read specifications 50 write reliability 51 write protect switch 22 VXA 320 TAPE DRIVE 75 INDEX Notes 76 PRODUCT MANUAL 433689 01
60. evice reset clears all input output I O processes on that SCSI bus Send a SCSI bus reset Make sure no other devices are using the SCSI bus 24 PRODUCT MANUAL 433689 01 RESOLVING PROBLEMS TROUBLESHOOTING This chapter describes problems that you might encounter while operating the VXA 320 tape drive and provides suggestions for resolving the problems Note The Support section of the Tandberg Data web site www tandberg com also provides helpful troubleshooting tips RESOLVING PROBLEMS OCTOBER 2006 TAPE DRIVE WiLL NOT ACCEPT A CARTRIDGE If the tape drive does not accept a cartridge when you insert it into the tape drive door do the following 3 Determine if there s already a cartridge loaded Press the eject button there may be a cartridge already loaded in the tape drive Makesure you are using VXATape cartridges with either VXA 2 or VXA 320 VXA 3 format gt Ifthe cartridge you are attempting to load is not a VXATape cartridge the tape drive automatically ejects it gt If the cartridge contains data written in VXA 1 format the tape drive automatically ejects it The front panel LEDs indicate an unrecoverable error LEDs 1 and 3 are amber LEDs 2 and 4 are off Check that the tape drive is powered on and that it is not indicating an error state on its LEDs Refer to 3 1 on page 20 for a complete list of LED states Check to see if LED 4 is flashing orange indicating that
61. he end of partition INQUIRY 12h Requests that information about tape drive parameters be sent to the initiator LOAD UNLOAD 1Bh Causes the tape drive to load or unload a cartridge LOCATE 2Bh Positions the tape at a specified logical position or changes partitions Typically this position is determined by data that was obtained through a previous READ POSITION command LOG SELECT 4Ch Manages a set of internal counters regarding read and write error recovery operations and amounts of data compressed The initiator can set threshold and cumulative values for the counters or reset the counters LOG SENSE 4Dh Returns the values of the counters managed by the LOG SELECT command MODE SELECT 15h Allows you to specify medium logical unit and device parameters MODE SENSE 1Ah Enables the tape drive to report medium logical unit or device parameters PREVENT ALLOW TEh Allows or disallows the removal of the cartridge from the tape drive MEDIUM REMOVAL READ 08h Transfers one or more bytes or blocks of data from the tape to the initiator READ BLOCK LIMITS 05h Requests that the tape drive return data identifying the maximum and minimum logical block lengths supported READ BUFFER 3Ch Creates a diagnostic listing of the tape drive s current state or the contents of the tape drive s data buffer READ POSITION 34h Reports the tape drive s current logical position but does not cause tape motion to occur Used in conjunction with the LOCATE com
62. hen mounted in the host enclosure the tape drive must have adequate air flow Ensure that ambient air is allowed to pass through the ventilation holes shown in Figure 3 1 on page 19 These ventilation holes must not be blocked The air flow around the tape drive must be sufficient to prevent tape path temperatures from exceeding 45 113 F The tape drive is equipped with a temperature sensor It issues an overtemperature signal through the LOG SENSE command if the above temperature is exceeded You can access temperature data through the LOG SENSE command See the VXA 320 VXA 3 SCSI Reference Manual Particulate Contamination Limits The VXA 320 tape drive is designed to operate in environments that do not exceed the limits listed in Table 7 17 Table 7 17 Particulate contamination limits Particle Size Number of Particles gt Number of Particles gt Microns Particle Size per Cubic Meter Particle Size per Cubic Foot 0 1 8 8 x 107 2 5 x 10 0 5 3 5 x 107 1 0 x 106 5 0 2 5 x 107 7 0 x 10 Shock Specifications The storage and nonoperating shock levels indicate how much shock the tape drive can withstand when it is not operating The operating shock levels indicate how much shock the tape drive can withstand while reading and writing data After withstanding this amount of shock the tape drive operates normally Table 7 18 lists the shock specifications for the tape drive Table 7 18 Shock spe
63. ification Requirement Connector type 68 pin male high density shielded SCSI 3 compliant Maximum length 12 meters 39 feet maximum length of 12 meters only applies to an LVD SCSI bus If a single ended device is connected anywhere on the bus all devices on the bus operate in single ended mode When operating in single ended mode the maximum allowable bus length is 3 meters 9 8 feet terminator to terminator Exceeding the maximum cable length will result in unstable and unpredictable operation If only two devices are attached to an LVD bus in a point to point configuration the maximum allowable cable length is 25 meters 82 feet SCSI Terminator Requirements If the external tape drive is the last device on the SCSI bus you must terminate the bus by installing a high quality active LVD SE terminator that complies with the SCSI 3 specification on one of the tape drive s SCSI connectors OCTOBER 2006 VXA 320 TAPE DRIVE 43 CHAPTER 6 COMMUNICATION INTERFACE AND COMMAND PROTOCOL SCSI COMMAND PROTOCOL This section provides an overview of the SCSI command protocol supported by the VXA 320 VXA 3 tape drive COMMAND SET Table 6 6 lists and briefly describes the command set supported by the tape drive Table 6 6 SCSI command set 44 Operation T Command Code Description ERASE 19h Causes the tape drive to erase all data from the current location to t
64. int A setmark is a special recorded element within a partition that contains no user data and provides a segmentation scheme hierarchically superior to filemarks for use in addressing or fast positioning on high capacity storage devices also called Save Set Mark Streaming An operational mode that occurs when the data transfer rate to or from the host closely matches the tape drive s data transfer rate allowing the tape drive to read or write data in a continuous stream T Termination In SCSI termination refers to placing a resistor terminator at both physical ends of the SCSI bus to prevent signal reflection Transfer rate The transmission speed of a communications line The tape drive transfer rates are measured in megabytes per second MB sec PRODUCT MANUAL 433689 01 OCTOBER 2006 GLOSSARY V Variable Speed Operation VSO The VXA technique for adjusting tape motion to match the host transfer rate eliminating backhitching This technique optimizes backup and restore times while enhancing media and tape drive reliability Volume A recording medium together with its physical carrier a single tape cartridge is a breakthrough tape technology that offers previously unobtainable levels of reliability data availability and interchange and recoverability capacity and interchangeability This is accomplished through the exclusive combination of OverScan Operation OSO Variable Speed Operation VSO
65. ion during a backup or restore operation many applications prevent using the tape drive s eject button for media removal If you cannot eject the cartridge through the application use VXATool to unload the cartridge Refer to the readme file or on line help available with VXATool for instructions Resetthe tape drive Press and hold the unload button for at least 10 seconds then release the button This clears any error ejects any cartridge that is in the tape drive unless a hardware error occurred and resets the tape drive Note If the tape drive contains a cartridge the tape drive rewinds the tape to the beginning before ejecting the cartridge The time required to complete the rewind depends on what size cartridge you are using and if the tape was positioned near the end Power cycle the tape drive Power down the tape drive Wait 10 seconds then turn the tape drive back on Depending on what function the tape drive was performing before the reset the tape drive may automatically start a lengthy format recovery process which involves reading the data to determine where the end of data is located This may take as long as 2 to 3 hours Wait for the format recovery to complete Ifthe cartridge appears to be stuck in the tape drive return the tape drive for service If you still cannot eject the cartridge you may need to return the tape drive for repair with the cartridge in place TAPE DRIVE IS NOT DETECTED B
66. ion is disabled Retry the operation with another tape making sure that the tape is not written in VXA 1 format If the problem persists try power cycling the tape drive to clear the error If you cannot resolve the problem yourself contact Tandberg Data Technical Support see Contacting Tandberg Data on page iv To capture a log of a problem use VXATool which is available as a free download from www tandberg com You may need to return the tape drive for service contact Tandberg Data Technical Support To get a log of the problem use VXATool which is available as a free download from www tandberg com The tape was written without a valid end of data mark which often occurs if you power down the tape drive while the tape drive was writing The tape drive will perform a format recovery which involves reading the data to determine where the end of data is located This may take as long as 2 to 3 hours Refer to LED 4 is Flashing Orange on page 26 for troubleshooting information 8 If the tape drive is in Boot Block Mode try power cycling the tape drive If it remains in Boot Block Mode load new firmware VXA 320 firmware is available at www tandberg com If a self test fails clean the tape drive with a VXAtape cleaning cartridge If the failure still occurs try a new tape OCTOBER 2006 VXA 320 TAPE DRIVE 21 CHAPTER 3 OPERATION USING VXATAPE CARTRIDGES The tape drive uses data quality VXAtape data cartridges in various l
67. ions external model 55 Power consumption external 55 Acoustic noise specifications internal tape drive 55 Acoustic noise specifications external tape drive 55 Temperature and humidity specifications for the tape drive 56 Internal model Operating temperature and humidity points 57 External model Operating temperature and humidity points 58 Particulate contamination 59 Shock 5 59 Vibration specifications 6 66464 646 044004 eh e er 60 Temperature and humidity specifications for the VXAtape cartridges 60 Shipping carton weights and dimensions 61 VXA 320 TAPE DRIVE xiii NOTES xiv PRODUCT MANUAL 433689 01 TAPE DRIVE MODELS AND INTERFACES FEATURES This chapter describes the VXA 320 tape drive features and components The VXA 320 tape drive is designed for the storage and management of enterprise wide mission critical data The VXA 320 tape drive s capabilities are Data storage 160 gigabytes GB of uncompressed native data on a 230 meter VXAtape Data transfer rate 12 megabytes MB per second native and is read write compatible with the second generation VXA tape drive VXA 2 VXA 320 internal model VXA 320 external model Figure 1 1 VXA 320 tape drives internal and external models TAPE DRIVE MODELS A
68. ist on the bus M msec Millisecond one thousandth of a second Mean Time Between Failures MTBF A quantitative measure used to specify the reliability of a tape drive s mechanics and electronics as a whole under specific environmental conditions cleanings and duty cycle Megabyte One million bytes N Noise Any kind of magnetic or electric interference detected by the electronics O OverScan Operation OSO The VXA technique for reading data packets independently of track shape or geometry By reading packets with multiple scans OSO ensures that each packet is read at least once P Packet The basic VXA format structure that includes data ECC and address and synchronization information Partition A self contained area on a tape that can be written and read independently to make more efficient use of the media The VXA 320 VXA 3 tape drive accommodates two partitions Peripheral Device device attached externally to a computer as an optional device such as tape drives printers scanners and so forth Power Cycle 1 Turn the tape drive off wait for 10 seconds then turn the tape drive back on Wait for the tape drive to go through its Power on Self test POST 2 If you are required to power cycle the tape drive due to overheating allow it to cool for several minutes before turning it back on see LED 4 is Flashing Orange on page 26 for additional information VXA 320 TAPE DRIVE 67 GLOSSARY
69. k 36 in 91 4 cm at a velocity change of 167 in sec 424 cm sec OCTOBER 2006 VXA 320 TAPE DRIVE 61 CHAPTER 7 SPECIFICATIONS PACKAGING MATERIALS The tape drive s packing materials are unbleached reusable recyclable and environmentally safe The materials contain no chlorofluorocarbons CFCs or heavy metals The shipping cartons pass the tests described in the International Safe Transit Association ISTA Procedure 2A SAFETY AND REGULATORY COMPLIANCE The VXA 320 VXA 3 tape drive complies with the regulatory agency standards listed below when installed in accordance with this manual The system integrator is responsible for the certification and verification of the final product into which the VXA 320 VXA 3 tape drive is integrated with the relevant product safety and EMI and EMC standards UNDERWRITERS LABORATORY AN US c UL us LISTED The internal configuration has been evaluated by UL for use in listed finished products Construction or performance of these components may not warrant listing of the devices on their own Recognized components may be used in listed products provided that they are applied within the conditions of acceptability stated in the report The external configuration of the VXA 320 VXA 3 tape drive is listed by Underwriters Laboratories Inc Representative samples of this product have been evaluated by UL and meet the applicable U S and Canadian safety standards TUV PRODUCT SERV
70. l devices are those connected outside of the server s enclosure b Add together the lengths of all SCSI cables attaching internal devices on the bus Internal devices are those installed within the server s enclosure c Add together the lengths of all internal cabling for all other SCSI devices on the bus Refer to the individual product documentation for cable length information 6 Makesure the SCSI bus is properly terminated You must install an LVD or LVD SE multimode terminator on the device at the physical end of the SCSI bus If the tape drive is at the physical end of the SCSI bus you must install the required terminator on one of the tape drive s SCSI connectors If there are additional devices on the SCSI bus ensure that only the device at the physical end of the bus is terminated Install the Tape Drive 1 Power down the host computer system Turn off all devices attached to the computer to which you plan to connect the tape drive then turn off the computer Disconnect all power cables 2 Setthe SCSI ID The tape drive is shipped with a SCSIID of 11 If another device on the SCSI bus is already configured with this SCSI ID you will need to change the tape drive s SCSI ID To change the default ID press the and tabs above and below the SCSI ID indicator until the desired SCSI ID appears See Figure 2 6 3 Connect the SCSI cable a Ensure that the cable complies with the SCSI 3 specification and has a 68
71. lanation of the information returned by the REQUEST SENSE 03h command Table 6 8 Supported sense keys H Description Sense key ex escriptio Value No Sense Oh Indicates that there is no specific sense key information to be reported Recovered 1h Indicates that the last command completed successfully with some recovery Error action performed by the tape drive Details may be available by examining the additional sense bytes and the information field Not Ready 2h Indicates that the tape drive does not contain a data cartridge or that the data cartridge is not loaded Operator intervention may be required to correct this condition Medium 3h Indicates that the command terminated with a non recoverable error condition Error that may have been caused by a flaw in the tape or an error in the recorded data The tape drive may also return this sense key if it is unable to distinguish between a flaw in the tape and a specific hardware failure sense key 4h Hardware 4h Indicates that the tape drive detected a non recoverable hardware failure for Error example a device failure or parity error while performing the command or during a self test 46 PRODUCT MANUAL 433689 01 SCSI COMMAND PROTOCOL Table 6 8 Supported sense keys continued Hex Description Sense key Value Illegal 5h Indicates that there was an illegal parameter in the CDB or in the additional Reque
72. lank tape during a read space or locate operation Aborted Bh Indicates that the tape drive aborted the command This condition occurs when Command an Initiator Detected Error 05h message is received during command execution or when a Message Reject 07h or SCSI bus parity error is detected by the tape drive during Command or Data Out phase The initiator may be able to recover by trying the command again Volume Dh Indicates that the last WRITE or WRITE FILEMARKS command reached the Overflow physical end of tape PEOT and that data may remain in the buffer Miscompare Eh Indicates that the source data did not match the data read from the tape OCTOBER 2006 VXA 320 TAPE DRIVE 47 CHAPTER 6 COMMUNICATION INTERFACE AND COMMAND PROTOCOL NOTES 48 PRODUCT MANUAL 433689 01 DATA CAPACITIES SPECIFICATIONS This chapter provides specifications for the VXA 320 tape drive This chapter provides the following specifications for the internal and tabletop models of the tape drive Data capacities Performance specifications gt Reliability specifications Size and weight Power specifications Environmental specifications Shipping specifications Safety and regulatory agency compliance DATA CAPACITIES Table 7 1 lists the data capacities for the VXAtape cartridge models supported by the VXA 320 tape drive Table 7 1 Data capacities in gigabytes GB peteng
73. ls Authorization RMA number and the shipping address 2 Remove and keep all cartridges cables and terminators A Caution If a cartridge is stuck in the tape drive do not attempt to manually extract it You could damage the cartridge or tape drive An FAQ 282 at Tandberg Data s web site atvprovides more information If necessary contact Tandberg Data Technical Support for assistance 3 Whenrepacking and shipping a tape drive use the original shipping carton and packing materials or replacement packaging obtained from Tandberg Data to avoid damaging the tape drive The shipping and packaging materials are not intended for shipping items other than VXA 320 tape drives Caution Tandberg Data is not responsible for shipping damage caused by an improperly packaged tape drive To avoid damaging the tape drive and voiding your warranty use the original shipping materials or replacement materials from your vendor OCTOBER 2006 VXA 320 TAPE DRIVE 35 CHAPTER 5 SERVICE AND MAINTENANCE UPGRADING FIRMWARE You can obtain firmware for the VXA 320 tape drive from the Tandberg Data web site or from Tandberg Data Technical Support To upgrade the software you need to use VXATool a diagnostic program used on the host computer for configuring troubleshooting and upgrading firmware in the VXA 320 tape drive over the tape drive s SCSI interface VXATool is available for a variety of operating envir
74. mand PRODUCT MANUAL 433689 01 SCSI COMMAND PROTOCOL Table 6 6 SCSI command set continued Operation wr Command Code Description RECEIVE 1Ch Reports the results of the tests requested by a previous SEND DIAGNOSTIC DIAGNOSTIC command RESULTS RELEASE UNIT 17h Releases the tape drive from exclusive use by the initiator that had previously reserved it with a RESERVE UNIT command REQUEST SENSE 03h Requests that the tape drive transfer sense data to the initiator RESERVE UNIT 16h Reserves the tape drive for exclusive use by the initiator that issued the command REWIND 01h Causes the tape drive to rewind the tape to the logical beginning of partition SEND 1Dh Causes the tape drive to perform certain self diagnostic tests DIAGNOSTICS SPACE 11h Enables the tape drive to perform forward or backward searches using logical blocks filemarks or setmarks Also allows spacing to end of data EOD TEST UNIT READY 00h Allows you to determine if the tape drive is ready to accept an appropriate medium access command VERIFY 13h Enables the tape drive to verify one or more logical blocks of data on the tape WRITE OAh Transfers one or more bytes or blocks of data from the initiator to the tape drive WRITE BUFFER 3Bh Transfers new microcode from the initiator into the tape drive s EEPROM WRITE FILEMARKS 10h Causes the tape drive to write any data remaining in its buffer then
75. mended by directive 93 68 EEC according to EN60950 1 2001 This equipment is Class B Information Technology Equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference VCCI by Information Technology Equipment aimed at preventing radio interference in such residential area When used near a radio or TV receiver it may become the cause of radio interference Read instructions for correct handling AUSTRALIA AND NEW ZEALAND Qv TAIWAN This device has been tested and found to comply with the limits for a Class B digital device pursuant to the Australian New Zealand standard AS NZS 3548 set out by the Australian Communications Agency This device has been tested and found to comply with standard CNS 13438 Class B for Electromagnetic Compatibility EMC as established by the Taiwan Ministry of Economic Affairs MOEA Bureau of Standards Metrology and Inspection BSMI RESTRICTION OF HAZARDOUS SUBSTANCES IN ELECTRICAL AND ELECTRONIC EQUIPMENT RoHS RoHS 2002 95 EC The VXA 320 VXA 3 internal tape drive is in compliance with European Council Directive 2002 95 EC on the restriction of the use of certain hazardous substances in electrical and electronic equipment The VXA 320 VXA 3 external tape drive will be in compliance with this Directive
76. minutes per axis A 1 06 Grms random vibration spectrum is applied to each of three orthogonal axes for a minimum of 20 minutes per axis Three sweeps at one octave per minute are applied to each axis at 0 75 g peak input One sweep at one quarter octave per minute are applied to each axis at 0 5 g peak input ENVIRONMENTAL CONDITIONS FOR THE VXATAPE CARTRIDGES Table 7 20 summarizes the environmental requirements for the VXAtape cartridges You should maintain the temperature and humidity at a steady level within these ranges and also limit fluctuations in temperature and humidity Note When a VXAtape is brought into the room where the VXA tape drive is located allow the VXAtape to adjust to room temperature and humidity before using it Table 7 20 Temperature and humidity specifications for the VXAtape cartridges Specification Storage 1 a Nonoperating Transporting 5 C to 32 C 41 F to 90 F 40 C to 45 C 40 F to 113 F Temperature range Temperature variation 1 C per min max 20 C per hour 2 F per min max 36 F per hour Relative humidity 20 to 60 non condensing 5 to 80 non condensing PRODUCT MANUAL 433689 01 PACKAGING AND SHIPPING SPECIFICATIONS Table 7 20 Temperature and humidity specifications for the VXAtape cartridges D Specification Storage Transporting Nonoperating Wet bulb 26 C 79 F max Altitude
77. municate with the tape drive but your backup application cannot contact the application provider for software support 6 Verify that the tape drive is supported by your operating system and backup application Refer to Integrating the Tape Drive on page 18 for details on how to confirm this information A SERVICE NOTIFICATION LED CODE APPEARS If one of the Service Notification LED codes appears see Table 3 1 on page 20 refer to Table 4 1 for error recovery procedures Table 4 1 Service Notification error recovery procedures Service Notification Suggested Recovery Procedure Cleaning Required Clean the tape drive See page 23 for cleaning instructions LED 2 flashes amber when the tape drive needs to be cleaned Use only an Tandberg Data approved VXAtape Cleaning Cartridge Cleaning Tape used Discard the cartridge and use a new cleaning cartridge Do not rewind and reuse up the material in a cleaning cartridge Reuse may redistribute contaminants previously removed from the tape path 28 PRODUCT MANUAL 433689 01 RESOLVING PROBLEMS Table 4 1 Service Notification error recovery procedures continued Service Notification Suggested Recovery Procedure Recoverable Error Unrecoverable Error Retry the operation with another tape making sure that the inserted tape was not written in VXA 1 format If the problem persists try power cycling the tape drive to clear the error If you cannot re
78. nd Command Protocol Table 6 1 Table 6 2 Table 6 3 Table 6 4 Table 6 5 Table 6 6 Table 6 7 Table 6 8 SCSI bus phases and information transfer phases 38 SCSI messages supported by the tape drive 39 SCSI cable and connector 41 Pin assignments for the wide LVD connector 42 SCSI cable 43 SCSI COMMANG SEE re MO RC 44 Status byte descriptions 46 Supported sense 46 7 Specifications Table 7 1 Table 7 2 Table 7 3 Table 7 4 Table 7 5 Table 7 6 Table 7 7 Table 7 8 Table 7 9 Table 7 10 Table 7 11 Table 7 12 Table 7 13 Table 7 14 Table 7 15 Table 7 16 Table 7 17 Table 7 18 Table 7 19 Table 7 20 Table 7 21 Data capacities in gigabytes 49 Data transfer rates in megabytes 50 Read and write 5 5 50 Tape speed arid access times 51 Reliability 5 5 51 size and WHE od usadas edens pu poc EE Todes 52 Pin assignments for the power 53 Power specifications internal model 54 Power consumption internal model 54 Power supply specificat
79. ng of the tape and ejects the cartridge in approximately 1 to 2 minutes 22 PRODUCT MANUAL 433689 01 CLEANING THE TAPE DRIVE STORING THE CARTRIDGES If VXAtape cartridges are stored properly you can expect to successfully recover data from them for 30 years Be aware that the 30 year storage life is for an archival tape not a tape being used for daily backups As a general rule use a new or relatively unused cartridge to store any critical data you may need to recover many years from now Do not use a cartridge that has reached its retirement point For routine backups that get overwritten each day or week it is acceptable to reuse cartridges until they are ready for retirement Proper storage of cartridges helps prevent media related problems To ensure a storage period of 30 years follow these guidelines Remove the cartridge from the tape drive and store it as soon as possible after you have finished writing or reading data Avoid handling the cartridge excessively Never open the cartridge door or touch the tape gt Label each cartridge Set the cartridge write protect switch to prevent accidental over writing by moving the switch to the edge of the cartridge See page 22 Keep each cartridge in its protective case or a container designed for cartridge storage gt Store cartridges away from copiers and printers to avoid contamination by toner and paper dust gt Store cartridges away from objects or
80. onments Download VXATool free of charge from the Support section of Tandberg Data s web site at www tandberg com The readme file that accompanies the program or the online help for the Windows version provides instructions for using VXATool Important Always check Tandberg Data s web site to make sure that you have the most current version of VXATool OBTAINING A DIAGNOSTIC LISTING You can obtain a diagnostic listing dump from the tape drive using VXATool described in the previous section You can download the VXATool program from Tandberg Data s web site at www tandberg com The readme file that accompanies the program or the online help for the Windows version provides instructions for creating a diagnostic listing 4 01 36 PRODUCT MANUAL 33689 0 COMMUNICATION INTERFACE VERSUS COMMAND PROTOCOL COMMUNICATION INTERFACE AND COMMAND PROTOCOL This chapter provides an overview of the communication interface and command protocol used by the VXA 320 VXA 3 tape drive It includes the following topics Communication interface versus command protocol SCSI communication interface SCSI interface requirements SCSI command protocol COMMUNICATION INTERFACE VERSUS COMMAND PROTOCOL When a device is connected to a host computer their interaction is accomplished via a communication interface for example a parallel SCSI bus The communication interface is comprised of the physical interface for example
81. pe drive Hex Message Code Description Task The tape drive informs the initiator that the execution of the command was Complete completed and that it sent a valid status byte to the initiator Extended O1h Synchronous Data Transfer Request 01h The tape drive supports Messages synchronous data transfer Wide Data Transfer Request 03h The tape drive supports wide data transfer Parallel Protocol Request 04h The tape drive supports negotiating a synchronous data transfer agreement a wide data transfer agreement and setting the protocol options between two SCSI devices Save Data 02h The tape drive requests that the initiator copy the current data pointer for possible Pointer use by the Restore Pointers message during error recovery Restore 03h tape drive informs the initiator that it did not properly receive a block of data Pointers or the command descriptor block CDB and that the data needs to be transferred again Disconnect 04h The tape drive informs the initiator that it plans to disconnect from the SCSI bus and that a reconnect will be required later Initiator 05h The initiator informs the tape drive that an error occurred The tape drive can retry Detected the operation Error OCTOBER 2006 VXA 320 TAPE DRIVE 39 CHAPTER 6 COMMUNICATION INTERFACE AND COMMAND PROTOCOL Table 6 2 SCSI messages supported by the tape drive continued
82. pe drive is less than 2 5 centimeters 1 inch Impedance Between 90 and 140 ohms An impedance of greater than 100 ohms is recommended To minimize discontinuities and signal reflections all cables on the bus should have the same impedance Conductor size 28 AWG 0 08097 mm A minimum of 28 AWG will minimize noise effects and ensure proper distribution of terminator power The maximum length of 12 meters only applies to an LVD SCSI bus If a single ended device is connected anywhere on the bus all devices on the bus operate in single ended mode When operating in single ended mode the maximum allowable bus length is 3 meters 9 8 feet terminator to terminator Exceeding the maximum cable length will result in unstable and unpredictable operation OCTOBER 2006 VXA 320 TAPE DRIVE 41 CHAPTER 6 COMMUNICATION INTERFACE AND COMMAND PROTOCOL 42 SCSI Connector Requirements Table 6 4 lists the pin assignments for the tape drive s SCSI connector Table 6 4 Pin assignments for the wide LVD connector Pin Signal Pin Signal 1 DB 12 35 DB 12 2 DB 13 36 DB 13 3 DB 14 37 DB 14 4 DB 15 38 DB 15 5 DB P1 39 DB P1 6 DB 0 40 DB 0 7 DB 1 41 8 DB 2 42 DB 2 9 DB 3 43 DB 3 10 DB 4 44 DB 4 11 DB 5 45 DB 5 12 DB 6 46 DB 6 13
83. pin high density male connector See Table 6 5 for cable specifications Do not use a noncompliant SCSI cable it will degrade VXA 320 performance and Caution can cause random nonreproducible errors See Table 6 5 for cable specifications OCTOBER 2006 VXA 320 TAPE DRIVE 15 CHAPTER 2 INSTALLATION 16 b Check the connector to ensure that no pins are bent or pushed in before connecting it to the tape drive c Connect a SCSI cable from the host computer system to the back of the tape drive d Use the two thumb screws on the cable to fully seat the connector Install an LVD or LVD SE multimode terminator at the physical end of the SCSI bus If the cable provided with your adapter has a built in terminator do not add another terminator to the bus If the tape drive is the last device on the bus install a terminator on the unused SCSI connector as shown in Figure 2 7 If there are additional devices on the SCSI bus ensure that only the device at the physical end of the bus is terminated To SCSI Adapter Computer The tape drive is the last device on the SCSI bus Terminator Computer Another peripheral is the last 2 device on the SCSI bus Se Figure 2 7 Terminating the SCSI bus external model 5 6 PRODUCT MANUAL Connect the power cable and turn on the
84. power Connect the power cable to the back of the tape drive Turn on the tape drive s power switch During the tape drive s power on self test POST the LEDs scroll sequentially right to left then left to right in amber and green LED 4 illuminates in red and green When POST is complete LED 4 illuminates in green See Table 3 1 LED states on page 20 fora description of the LED states Power on the host computer system 433689 01 INSTALLING THE TAPE DRIVE Checking the Installation After installing the tape drive on your system check the installation by performing a small write and read operation This will confirm that the system can communicate with the tape drive and that the tape drive is operational The simplest method for checking the installation is to use VXATool VXATool is available for several operating systems and can be downloaded from the support section at www tandberg com Check the installation by following these steps 1 Install VXATool Detailed instructions are included in the readme file available with the VXATool download Stop all backup software application services on the system If a backup software application is already installed on your system completely shut down the backup software application and any services it may be running The backup software application may prevent communications with thee tape drive or may interrupt VXATool functions resulting in their failure
85. rge ESD Discharge static electricity from your body by touching a known grounded surface such as your computer s metal chassis 2 Install an LVD SCSI host bus adapter Install the LVD SCSI host bus adapter HBA and any necessary drivers in the host computer 8 PRODUCT MANUAL 433689 01 INSTALLING THE TAPE DRIVE 3 Select your backup software application To obtain information about which backup software applications work with the tape drive visit Tandberg Data s web site www tandberg com You can install the backup software application on the host computer before or after you install the tape drive However if you install the backup application software first you may need to reconfigure it for use with the tape drive Important Do not connect the tape drive to a RAID controller The tape drive will not operate properly if it is connected to a RAID controller Although the tape drive s High density LVD SCSI interface is compatible with both single ended and narrow SCSI buses to avoid performance issues Tandberg Data does not recommend using the tape drive on either of these buses If any single ended device including a single ended terminator is attached to the LVD bus the result is that all devices on that bus will run in single ended mode Tandberg Data recommends that you do not use the tape drive on a bus with a single ended device Caution Por the tape drive to an HVD controller Doing so may damag
86. rive Pin 1 connector Power connector from host computer power supply to additional MP SCSI device Uf Uff YY LEY to SCSI adapter card Figure 2 3 Connecting the SCSI cable and power cable another device is the last device on the bus OCTOBER 2006 VXA 320 TAPE DRIVE 11 CHAPTER 2 INSTALLATION 1 2 PRODUCT MANUAL 5 Install an LVD or LVD SE multimode terminator at the physical end of the SCSI bus If the cable provided with your adapter has a built in terminator do not add another terminator to the bus Note If the tape drive is the last device on the SCSI bus and if the SCSI cable has an unused connector at the end you can terminate the bus there as shown in Figure 2 4 Alternatively you can terminate the bus by installing a pass through terminator on the tape drive s SCSI connector If there are additional devices on the SCSI bus ensure that only the device at the physical end of the bus is terminated Pin 1 SCSI connector lt _ Power a from host computer to SCSI power supply adapter card Terminator e Figure 2 4 Connecting a SCSI cable tape drive is last device on the bus Connect the power cable and mount the tape drive in the enclosure Ta Connect the power cable Locate the enclosure s internal power cable and connect it to the tape drive s po
87. solve the problem yourself contact Tandberg Data Technical Support see Contacting Tandberg Data on page iv To capture a log of a problem use VXATool which is available as a free download from www tandberg com Factory service required Power cycle the tape drive If the problem persists you may need to return the tape drive for service contact Tandberg Data Technical Support see Contacting Tandberg Data on page iv To get a log of the problem use VXATool which is available as a free download from www tandberg com Broken tape Make sure there is not a source of bright light shining into the tape drive Check if the medium in the ejected cartridge is broken If it is discard the cartridge and use a new cartridge Format recovery The tape was written without a valid end of data mark which often occurs if you power down the tape drive while the tape drive was writing The tape drive will perform a format recovery which involves reading the data to determine where the end of data is located This may take as long as 2 to 3 hours Allow the format recovery operation to complete and then press the eject button to unload the cartridge Avoid power cycling the tape drive while a tape is loaded Temperature too high in tape path Refer to LED 4 is Flashing Orange on page 26 for troubleshooting information Boot block mode Reload the firmware as described in Upgrading Firmware on page 36 OCTOB
88. st parameters supplied as data for a command or that the tape drive is in the wrong mode to execute the command If the tape drive detects an invalid parameter in the CDB the tape is not written If the tape drive detects an invalid parameter in the additional parameters supplied as data the tape may already be altered This sense key can also indicate an invalid Identify message Unit 6h Indicates one of the following Attention Thetape drive has been reset by a power on reset a Bus Device Reset message or a SCSI bus reset An initiator changed the MODE SELECT parameters since the last command was issued to the tape drive The eject button was pressed and the data cartridge was ejected A data cartridge was inserted and automatically loaded The internal microcode firmware was changed A log parameter counter reached a specified threshold value assuming that RLEC bit on the MODE SELECT Control Mode page is set to 1 This sense key is reported the first time any command is issued by each initiator after the condition is detected and the requested command is not performed This sense key is cleared when the next command other than INQUIRY or REQUEST SENSE is received by the tape drive Data 7h Indicates that a command that writes to tape was attempted on a write protected Protect data cartridge The write operation is not performed Blank 8h Indicates that the tape drive encountered blank tape or format defined EOD Check b
89. supplier or Tandberg Data 3 Save original shipping container and packaging materials in case you need to reship the tape drive INSTALLING THE TAPE DRIVE The installation instructions for your tape drive depend on what model you have gt To install the internal LVD SCSI model of the tape drive read Installing the Internal SCSI Tape Drive beginning on page 8 Toinstall the external LVD SCSI model of the tape drive read Installing the External SCSI Tape Drive beginning on page 14 OCTOBER 2006 VXA 320 TAPE DRIVE 7 CHAPTER 2 INSTALLATION INSTALLING THE INTERNAL SCSI TAPE DRIVE The internal tape drive complies with industry standard 5 25 inch half high form factor mounting requirements and can be mounted either horizontally or vertically but not upside down When installing the tape drive refer to Figure 2 1 for the location of the back panel components on the SCSI tape drive SCSI Auxiliary connector connector Grounding tab NETTER HE NSA SoSo E Grounding RF service Power hole connector connector Figure 2 1 Internal SCSI tape drive back panel components Before You Begin Before you begin hardware installation do the following 1 Selecta suitable location for your tape drive Ensure that the work area is free from conditions that could cause electrostatic discha
90. t confirm that the hardware is working properly Run a VXATool Write Read test to verify that the tape drive is communicating over the SCSI bus and that it can perform write and read operations The readme file that accompanies the program or the online help for the Windows version provides instructions for using VXATool For any questions regarding software configuration contact your software provider 4 01 30 PRODUCT MANUAL 33689 0 TROUBLESHOOTING WITH VXATOOL TROUBLESHOOTING WITH VXATOOL To troubleshoot problems with the tape drive you can use the VXATool diagnostic software This program allows you to conduct diagnostic testing and update the firmware VXATool is available for a variety of operating environments Download VXATool free of charge from the Support section of Tandberg Data s web site at www tandberg com The readme file that accompanies the program or the online help for the Windows version provides instructions for using VXATool Important Always check Tandberg Data s web site to make sure that you have the most current version of VXATool GETTING STARTED IMPORTANT FIRST STEP Before running VXATool completely shut down your backup application and any services it may be running The backup application may prevent communications with the tape drive or may interrupt VXATool functions resulting in their failure PERFORMING A WRITE READ TEST Use VXATool to perform a Write Read test of the tape
91. tape drive 54 power supply external tape drive 55 power switch external model 4 product identification changing for software compatibility 18 R read and write specifications 50 read reliability 51 Reed Solomon error detection 50 VXA 320 TAPE DRIVE 73 INDEX regulatory standards 62 to 64 reliability specifications 51 reposition time 51 resetting the tape drive 24 retiring cartridges 23 returning tape drive for service 35 RF service connector internal model 3 S safety and regulatory compliance 62 to 64 SCSI bus determining total bus length for internal tape drive 9 15 length restriction 9 15 terminator requirements external tape drive 43 terminator requirements internal tape drive 43 SCSIbus phases 38 SCSIbusreset 24 SCSI cable connecting to external model 15 connecting to internal model 11 specifications for external tape drive 43 specifications for internal tape drive 41 SCSI command protocol overview 44 to 46 sense keys 46 supported commands 44 to 45 SCSI communication interface 40 to 43 SCSI connectors High density HD 40 location external tape drive 4 location internal tape drive 3 pin assignments 42 specifications for external tape drive 43 specifications for internal tape drive 41 to 42 SCSIID jumper block location internal model 3 SCSI ID switch location external 4 setting using SCSI ID jumper block internal model 10 setting using SCSI ID switch external model 15 SCSI mess
92. tape drive s power consumption when operating and when idle Table 7 9 Power consumption internal model Power Consumption Power average Read or write 12 4 watts Search high speed 12 7 watts Load unload 10 4 watts Power up 5 5 watts Idle 4 9 watts EXTERNAL TAPE DRIVE The power specifications for the external tape drive include both the requirements for the tape drive and the enclosure components 54 PRODUCT MANUAL 433689 01 ACOUSTIC NOISE OCTOBER 2006 ACOUSTIC NOISE Power Supply The external tape drive uses an internal switching power supply Do not change any input settings The power supply automatically adjusts for changes in voltages and frequency within the specified range Table 7 10 Power supply specifications external model Type 40 watts switching Efficiency 70 minimum Input voltage 90 276 VAC Frequency 47 63 Hz Autoswitching input selection no user selection required Power Consumption Table 7 11 provides power consumption specifications Table 7 11 Power consumption external model AC input current 0 5 amp 9 115 VAC 0 25 amp 9 230 VAC Internal tape drive Table 7 12 Acoustic noise specifications internal tape drive Operating Mode Lpa Powered on idle 40 Loa Read or write 42 Loa High speed search or rewind up to 2 minute duration 42 Loa The average A weighte
93. to write one or more filemarks or setmarks to tape OCTOBER 2006 VXA 320 TAPE DRIVE 45 CHAPTER 6 COMMUNICATION INTERFACE AND COMMAND PROTOCOL STATUS BYTES After the tape drive executes a command it issues a status byte to the initiator that indicates whether it performed the command successfully Table 6 7 describes the four status bytes supported by the tape drive Table 6 7 Status byte descriptions Hex ane Status byte Description Good OOh Indicates that the tape drive successfully completed the operation Check Condition 02h Indicates that an error exception or abnormal condition has caused sense information to be set The initiator can issue a REQUEST SENSE command to access this information Busy O8h Indicates that the tape drive is busy This status is sent whenever the tape drive is unable to accept a command from an initiator Reservation Conflict 18h Indicates that the tape drive is reserved for the exclusive use of another initiator SENSE KEYS When the tape drive returns Check Condition status to the initiator the initiator can issue a REQUEST SENSE 03h command to receive information about the error exception or abnormal condition This information includes a sense key which describes the general error or change of state Table 6 8 describes the sense keys supported by the tape drive Refer to the VXA 320 VXA 3 Tape Drive SCSI Reference for a detailed exp
94. tructions on using VXATool to change the tape drive s Inquiry String refer to the help or readme file provided with VXATool Additional information is available at www tandberg com article 2002 Refer to the information provided with your backup software application for device integration instructions Refer any questions regarding software configuration and operation to your software provider The CD included with the tape drive provides device drivers for use with the Windows operating system Important Do not install these drivers unless you are using the Windows native backup software application or unless your backup software application instructs you to do so 18 PRODUCT MANUAL 433689 01 OCTOBER 2006 OPERATION This chapter describes how to operate the tape drive Figure 3 1 and Figure 3 2 show the controls and indicators on the front panel of the tape drive Ventilation Door holes l 123 4 Status LEDs Eject button Figure 3 1 Internal tape drive front panel components Ventilation Door holes C MER B mmm 4 fi 1 2 3 DE Ne e uh Power LED Status LEDs Eject button Figure 3 2 External tape drive front panel components VXA 320 TAPE DRIVE 19
95. ve Quick Start 433690 01 gt VXA 320 VXA 3 SCSI Reference Manual 433691 01 Standards Publications Information Technology SCSI Primary Commands 2 SPC 2 ANSI INCITS 351 2001 gt Information Technology SCSI Parallel Interface 3 SPI 3 ANSI INCITS 336 2000 Information Technology SCSI Architecture Model 2 SAM 2 ANSI INCITS 366 2003 Information Technology SCSI Stream Commands 2 SSC 2 ANSI INCITS 380 2003 gt TapeAlert Specification NCITS T10 02 142R0 Version 3 0 March 2002 CONVENTIONS USED IN THIS MANUAL This manual uses the following conventions Note Notes provide additional information or suggestions about the topic or procedure being discussed Read text marked by the Important icon for information that Caution Read text marked by the CAUTION icon for information you must know to avoid damaging the autoloader tape drive or losing data Warning Read text marked by the WARNING icon for information you must know to avoid personal injury PRODUCT MANUAL 433689 01 VI OCTOBER 2006 Contents How to Use This xiii 1 320 Features 1 Tape Drive Models and 1 Since EE 2 Front Panel Gea 91 1 2 Back Panel Components Internal Tape 3 Back Panel
96. ve bay Remove the drive bay s cover plate according to the system manufacturer s instructions 3 Setthe SCSI ID jumpers if necessary a The tape drive is shipped with a SCSI ID of 11 If another device on the SCSIbus is already configured with this SCSI ID you will need to change the tape drive s SCSI ID Reposition the jumpers on the jumper block as shown in Figure 2 2 to select the desired ID If necessary use flat nose pliers to remove the jumpers If you need an additional jumper use a 2 mm jumper Address 0 Address 1 Address 8 Address 9 E ri B Oo uud 02 0 0 Bg oO LS UR Address 2 Address 3 Address 10 Address ty m fu LI A om Address 4 Address 5 Address 12 Address 13 B BE Du Address 6 Address 7 Address 14 Address 15 BH HE Figure 2 2 SCSI ID settings Factory setting Alternatively you can remove the jumpers and connect a cable not included from a remote switch to the jumper block then use the remote switch to set the SCSI ID The cable should use a connector equivalent to Hirose Housing part number DF11 8DS 2C 2 0MM 8CKT to connect to the jumper block Important Each device on the SCSI bus must have a unique SCSI ID b Provide additional grounding if desired Attaching the tape drive to the enclosure protects the tape drive from
97. vides a method of passing SCSI command descriptor blocks CDBs over an bus The operation of the tape drive is governed by the SCSI command protocol The following section describes how the SCSI communication interface is implemented in the tape drive SCSI Interface Requirements on page 40 describes the physical requirements of the SCSI bus SCSI Command Protocol on page 44 provides information about the SCSI command protocol used by the tape drive Refer to the VXA 320 VXA 3 Tape Drive SCSI Reference for detailed information about the SCSI communication interface and command protocol SCSI COMMUNICATION INTERFACE This section provides an overview of the SCSI communication interface used by the VXA 320 tape drive SCSI BUS PHASES Bus phases determine the direction and type of information transferred across the data lines of the SCSI bus The possible bus phases include Bus Free Arbitration Selection Reselection and Transfer which includes four subsets Message In or Message Out Command Out Data In or Data Out and Status In Table 6 1 describes the bus phases Table 6 1 SCSI bus phases and information transfer phases Bus Phase Description Bus Free The Bus Free phase specifies that no device is using the bus Arbitration The Arbitration phase allows devices to compete for access on the bus Selection The Selection phase allows an initiator to select the tape drive for communication Reselection The
98. wer connector as shown in Figure 2 3 or Figure 2 4 The enclosure s power cable connector must be an AMP 1 480424 0 series or equivalent For the pin assignments of the tape drive s power connector see lable 7 7 on page 53 Mount the tape drive in the drive bay Slide the tape drive into the bay Ensure that no cables are caught or crimped between the tape drive and the chassis Also ensure that the ventilation fan on the back of the tape drive is not obstructed 433689 01 INSTALLING THE TAPE DRIVE Using the screws provided with the tape drive secure the tape drive in the drive bay using one of the screw mounting combinations see Figure 2 5 A Caution To avoid damaging the tape drive follow these precautions Use only the M3 x 0 5 x 5 mm Phillips screws Screw length must not exceed 5mm Ensure that the chassis is not distorted Alignment to the horizontal or vertical plane should not exceed 10 Ensure that no objects screw heads cables or adjacent devices are pressing against the frame Do not use a combination of the two sets of mounting holes Do not obstruct the ventilation fan on the back of the tape drive Side mounting Bottom mounting Figure 2 5 Screw mounting configurations internal model 3 Power on the computer system or enclosure During the tape drive s power on self test the LEDs scroll sequentially right to left then left to right in amber and green LE

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