APC Smart-UPS 3000VA USB, Serial 100V
Contents
1. www ape com User Manual English APC Smart UPS 2200 3000 VA 100 1 20 230 VAC Tower Uninterruptible Power Supply 990 1674C 12 20005 Introduction Introduction About this UPS The APC Uninterruptible Power Supply UPS is designed to prevent utility power blackouts brownouts sags and surges from reaching your electronic equipment The uninterruptible power supply UPS filters small utility line fluctuations and isolates your electronic equipment from large disturbances by internally disconnecting from the utility line The UPS provides continuous power from the internal battery until utility power returns to safe levels or the battery is fully discharged Installation Unpack Read the Safety Guide before installing the UPS Inspect the UPS upon receipt Notify the carrier and dealer if there is damage The packaging is recyclable save it for reuse or dispose of it properly Check the package contents e UPS 120 230 V models 230V models EPO connector UPS literature kit additional contents UPS literature kit additional contents e UPS literature kit Smart UPS User e input power cord containing Manuals CD e alternate input power product documentation PowerChute CD cord UK customers safety information Serial and USB utility connector plug communication cables TEC jumper cables warranty information Position the UPS in the Specified Environment The UPS is heavy Select a2. The UPS is overloaded The connected equipment exceeds the specified maximum load as defined in Specifications on the APC Web site www apc com The alarm remains on until the overload is removed Disconnect nonessential equipment from the UPS to eliminate the overload condition The UPS continues to supply power as long as it is online and the circuit breaker does not trip the UPS will not provide power from batteries in the event of a utility voltage interruption The Replace Battery Battery Disconnected LED is illuminated The Replace Battery Battery Disconnected LED flashes and a short beep is emitted every two seconds to indicate the battery is disconnected Check that the battery connectors are fully engaged Weak battery Allow the battery to recharge for 24 hours and perform a self test If the problem persists after recharging replace the battery Failure of a battery self test Replace Battery Battery Disconnected LED illuminates and the UPS emits short beeps for one minute The UPS repeats the alarm every five hours Allow the battery to recharge for 24 hours Perform the self test procedure to confirm the replace battery condition The alarm stops and the LED clears if the battery passes the self test If the battery fails again it must be replaced The connected equipment is unaffected The Site Wiring Fault LED on the rear panel is illuminated 120 V model only The UPS is plugged
3. into an improperly wired utility power outlet Wiring faults detected include missing ground hot neutral polarity reversal and overloaded neutral circuit Contact a qualified electrician to correct the building wiring The input circuit breaker trips The connected equipment exceeds the specified maximum load as defined in Specifications on the APC Web site www apc com Unplug all nonessential equipment from the UPS Reset the circuit breaker The AVR Boost or AVR Trim LEDs are illuminated The system is experiencing very high or low utility voltage Have a qualified service personnel check your facility for electrical problems If the problem persists contact the utility company for further assistance Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual 13 Troubleshooting Problem and or Possible Cause Solution There is no utility power There is no utility power and the UPS is off 120 230 V models Use the cold start feature to supply power to the connected equipment front the UPS battery s Press the 85 button for one second and release The UPS will beep briefly Press and hold the button again for about three seconds The unit will emit two beeps Release the button during the second beep UPS operates on battery although line voltage exists The UPS input circuit breaker trips Your system is experiencing very high low or distorted line
4. 100 120 230 VAC Tower User Manual APC Worldwide Customer Support Customer support for this or any other APC product is available at no charge in any of the following ways e Refer to the APC Web site to access documents in the APC Knowledge Base and to submit customer support requests www apc com Corporate Headquarters Connect to localized APC Web sites for specific countries each of which provides customer support information Wwww apc com support Global support searching APC Knowledge Base and using e support e Contact an APC Customer Support center by telephone or e mail Local country specific centers go to www apc com support contact for information Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support Entire contents copyright 2005 American Power Conversion Corporation All rights reserved Reproduction in whole or in part without permission is prohibited APC the APC logo Smart UPS and PowerChute are trademarks of American Power Conversion Corporation All other trademarks product names and corporate names are the property of their respective owners and are used for informational purposes only Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual 17
5. PC Web site www apc com for information on accessories Serial and USB ports cannot be used simultaneously Emergency Power Off The emergency power off EPO feature is user configurable EPO provides immediate de energizing of connected equipment from a remote location without switching to battery operation 1 Use the EPO connector supplied with the UPS 2 Use a normally open contact to connect the 24 terminal to the IN terminal 3 Wire the four pin connector to the EPO system EPO PORT EPO located on rear panel Connector The EPO interface is a Safety Extra Low Voltage SELV circuit Connect it only to other SELV circuits The EPO interface monitors circuits that have no determined voltage potential Such closure circuits may be provided by a switch or relay properly isolated from the utility To avoid damage to the UPS do not connect the EPO interface to any circuit other than a closure type circuit Use one of the following cable types to connect the UPS to the EPO switch e CL2 Class 2 cable for general use e CL2P Plenum cable for use in ducts plenums and other spaces used for environmental air e CL2R Riser cable for use in a vertical run in a floor to floor shaft e CLEX Limited use cable for use in dwellings and for use in raceways e For installation in Canada Use only CSA certified type ELC extra low voltage control cable For installat
6. dels 108 VAC 112 VAC To avoid unnecessary use of the battery where 108 VAC 110 VAC 114 VAC utility voltage is chronically high set the high transfer point higher if the connected i t tolerate thi dition 120 Vmodels 127VAC 133 VAC NIPRm n can to erate tms condition 127 VAC 130 VAC 136 VAC 230 V models 253 VAC 261 VAC 253 VAC 257 VAC 265 VAC Low Transfer Point 100 V models 86 VAC 90 VAC To avoid unnecessary use of the battery where 92 VAC 88 VAC 92 VAC utility voltage is chronically low set the low transfer point lower if the connected equipment tolerate thi dition 120 V models 97VAC 103 VAC S07 TO 9TNO tus SOBCIRON 106 VAC 100 VAC 106 VAC 230 V models 196 VAC 204 VAC 208 VAC e 200 VAC 208 VAC Output Voltage 230 V models only Sets the output voltage of 230 V models 230 VAC 220 VAC 240 VAC the UPS 10 Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual Storage Maintenance Transport and Service Storage Maintenance Transport and Service Storage Store the UPS covered in a cool dry location with the batteries fully charged At 5 to 86 F 15 to 30 C charge the UPS battery every six months At 86 to 113 F 30 to 45 C charge the UPS battery every three months Replacing the Battery Module This UPS has an easy to replace hot swappable battery module Replacement is a safe procedure isolated from electrical hazards You may l
7. ear panel It will be illuminated if the UPS is plugged into an improperly wired utility power outlet see Troubleshooting 6 Turn on all connected equipment To use the UPS as a master on off switch Be sure all connected equipment is switched on Rear Panels 100 120 VAC 2200 VA 100 120 VAC 3000 VA 230 VAC 2200 3000 VA o v o o o v v v nananana l l u a vo v BeBe mi eo g A o v o y onanogag o e Oo j Pi l oO Start the UPS 1 Press the button on the front panel to start the UPS The battery charges to 90 capacity during the first four hours of normal operation Do not expect full battery run capability during this initial charge period Refer to the APC Web site www apc com for battery runtimes 2 For optimal computer system security install PowerChute Smart UPS monitoring software Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual 5 Start Up Connect the UPS to the Network if Applicable Communication Ports SERIAL PORT USB PORT 720 230 V models Use only the supplied cable to connect to the serial oe port A standard serial interface cable is incompatible with the UPS 100 V models Users may purchase software and cables as an accessory to the UPS Refer to the A
8. eave the UPS and connected equipment on during the replacement procedure Once the batteries are disconnected the connected equipment is not protected from power outages Refer to the appropriate replacement battery user manual for battery module installation instructions See your dealer or contact APC at www ape com support for information on replacement battery modules SN Be sure to deliver the spent battery s to a recycling facility or ship it to APC in the C9 replacement battery packing material Service If the UPS requires service do not return it to the dealer Follow these steps 1 Review the problems discussed in Troubleshooting to eliminate common problems 2 If the problem persists contact APC Customer Service through the APC Web site www apc com support Note the model number of the UPS the serial number and the date purchased If you call APC Customer Service a technician will ask you to describe the problem and attempt to solve it over the phone If this is not possible the technician will issue a Returned Material Authorization Number RMA Ifthe UPS is under warranty repairs are free Procedures for servicing or returning products may vary internationally Refer to the APC Web site for country specific instructions 3 Pack the UPS in its original packaging If this is not available refer to www apc com support for information about obtaining a new set Pack the UPS properly to avoid damage in
9. equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If it is not installed and used in accordance with the instruction manual it may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to take whatever measures may be necessary to correct the interference at their own expense 120 V models amp Fe BSMI GO 130031 LISTED 42C2 LR 63938 E95463 Be ERAH RETAANE J8 ARM FE PAB gt TEERAA Fi AEM RE RAST ME ARI EEEE LEE e 100 V models LISTED 42C2 E95463 CORRS WRR X HI A TEW MIS EERE R2 VCCI oi KED DFA ARR RE C4 lt ORE REG CHEAT S amp BIR HRS NEROTCEMHVES COMBINE AEMBOLHRERST SBEDBRENSCEMHBVET 230 V models s cE CQ N394 ME 61 Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual Regulatory and Warranty Information EC Declaration of Conformity Date of product declaration 2004 We the undersigned declare under our sole responsibility that the equipment specified below conforms to the following standards and directives Standards to Which Conformity Declared Manufactur
10. er s Name and Address EN62040 1 1 EN55022 EN55024 EN61000 3 2 3 3 4 2 4 4 4 5 4 6 4 8 4 11 EN60950 TEC60950 1 Application of Council Directives 73 23 EEC 93 68 EEC Type of Equipment PowerSupply Model Numbers SUA2200I SUA3000I Importer s Name and Address American Power Conversion Ballybritt Business Park American Power Conversion A P C Ballybritt Business Park Galway Ireland American Power Conversion 132 Fairgrounds Rd West Kingston RI 02892 USA APC Suzhou UPS Co Ltd 339 Suhong Zhong Lu Suzhou Industrial Park Suzhou Jiangau 2215021 P R China APC India Pvt Ltd 187 3 188 3 Jigani Industrial Area Bangaldore 562106 Kanataka India American Power Conversion Lot 3 Block 14 Phase 3 PEZA Rosario Cavite Philippines American Power Conversion 2nd Street PEZA Cavite Economic Zone Rosario Cavite Philippines American Power Conversion Lot 10 Block 16 Phase 4 PEZA Rosario Cavite Philippines APC Brasil LTDA AL Xingu 850 Barueri Galway Ireland Alphaville Sao Paulo 06455 030 Place Ray S Ballard Managing Director Europe Brazil Galway Ireland 5 Jan 04 Place Richard J Everett Sr Regulatory Compliance Engineer N Billerica MA Reba j Bana 5 Jan 04 USA n Limited Warranty American Power Conversion APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase Its obligatio
11. ge display 0100 229 Ke A Press and hold the button to view the utility voltage bar graph indicator After a few seconds this five LED Battery Charge L indicator on the 120V right of the display panel will show the utility input voltage 0133 Refer to the figure on the left for the voltage reading values are not listed on 0123 the UPS ihe The indicator on the UPS shows the voltage is between the displayed value 098 on the list and the next higher value see Troubleshooting Battery Charge Feature i Button Feature Title Function Power On Press this button to turn on the UPS Continue reading for additional capabilities Power Off Press this button to turn off the UPS Self Test Automatic The UPS performs a self test automatically when tuned on and every two weeks thereafter by default During the self test the UPS briefly operates the connected equipment on battery Manual Press and hold the self test button for a few seconds to initiate the Cold Start 120 230 V Models When there is no utility power and the UPS is off the cold start feature will switch the UPS and connected equipment onto battery power see Troubleshooting Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual Configuration Configuration UPS settings Settings are adjusted through PowerChute software or optional Smart Slot accessory cards voltage dis
12. ion in other countries Use standard low voltage cable in accordance with national and local regulations 6 Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual Operation Operation Display Panels 120 V models jii AVR Trim onthe e i AR Boast N sas iz 096 067 __ i 50 072 033 048 O 016 100 230 V models 0 an 4 00 Load CC Battery a l 0 QO Charge C Ji gt j l f Z gt Display Panel Indicators and Function Buttons Indicator A Jagi LED Indicator Title Description On Line The UPS is supplying utility power to the connected equipment see Troubleshooting AVR Trim The UPS is compensating for a high utility voltage AVR Boost The UPS is compensating for a low utility voltage _ On Battery The UPS is supplying battery power to the connected equipment Overload The connected equipment is drawing more than the UPS power rating allows 9 see Troubleshooting Replace Battery Battery The battery is disconnected or must be replaced see Troubleshooting Disconnected Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual 7 Operation ib W Diagnostic Utility The UPS has a diagnostic feature that indicates the utility voltage 0119 0266 Voltage The UPS starts a self test as part of this procedure The self test does not 109 248 affect the volta
13. location sturdy enough to handle the weight Do not operate the UPS where there is excessive dust or the temperature or humidity are outside the specified limits 0 40 C 1 2 5 cm 0 95 40 C v w www Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual 3 Installation Connect the Battery Module Insert the battery connector into the battery jack and push firmly twice You will feel a snap as the connector partially engages the jack Push firmly a second time You will feel a second snap as the connector securely seats in the battery jack 4 Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual Start Up Start Up Connect Equipment and Power to the UPS 1 The UPS features a transient voltage surge suppression 7VSS screw located on the rear panel for connecting the ground lead on surge suppression devices such as telephone and network line protectors Prior to connecting the grounding cable ensure that the UPS is NOT connected to utility or battery power 2 Connect equipment to the UPS 3 Add optional accessories to the Smart Slot 4 Plug the UPS into a two pole three wire grounded receptacle only Avoid using extension cords 230 V models The utility power cord is supplied in the UPS literature kit Prior to connecting the utility power connect the ground lead optional to the TVSS screw 5 120 V models Check the SITE WIRING FAULT LED located on the r
14. n battery None The UPS is protecting the connected equipment Press the to silence this alarm UPS is not providing expected backup time The UPS battery s are weak due to a recent power outage or battery s are near the end of their service life Charge the battery s Batteries require recharging after extended outages Batteries can wear faster when put into service often or when operated at elevated temperatures If the battery s are near the end of their service life consider replacing the battery s even if the replace battery LED is not yet illuminated All LEDs are illuminated and the UPS emits a constant beeping The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately Front panel LEDs flash sequentially The UPS has been shut down remotely through software or an optional accessory card None The UPS will restart automatically when utility power returns 12 Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual Troubleshooting Problem and or Possible Cause Solution All LEDs are off and the UPS is plugged into a wall outlet The UPS is shut down or the battery is discharged from an extended outage None The UPS will restart automatically when utility power is restored and the battery has a sufficient charge The Overload LED is illuminated and the UPS emits a sustained alarm tone
15. n under this warranty is limited to repairing or replacing at its own sole option any such defective products To obtain service under warranty you must obtain a Returned Material Authorization RMA number from customer support Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase This warranty does not apply to equipment that has been damaged by accident negligence or misapplication or has been altered or modified in any way This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase EXCEPT AS PROVIDED HEREIN AMERICAN POWER CONVERSION MAKES NO WARRANTIES EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Some states do not permit limitation or exclusion of implied warranties therefore the aforesaid limitation s or exclusion s may not apply to the purchaser EXCEPT AS PROVIDED ABOVE IN NO EVENT WILL APC BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Specifically APC is not liable for any costs such as lost profits or revenue loss of equipment loss of use of equipment loss of software loss of data costs of substitutes claims by third parties or otherwise 16 Smart UPS 2200 3000 VA
16. rol Mute permanently Disable Shutdown Delay 90 seconds 0s 360 s Set the interval between the time when the UPS 90 s 450 s receives a shutdown command and actual 180 s 540 s shutdown 270s 630 s Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual Configuration Factory User Selectable Function Default Choices Description Low Battery 2 minutes Brightly The low battery warning beeps are continuous Warning 58 BG illuminated when two minutes of run time remain PowerChute low battery warning To change the default interval setting use a software level of about 2 minutes pointed object such as a pen to press the interface Dimly illuminated eee ye le i z i i VOLTAGE SENSITIVIY switch reat 4 Ow battery 1 hil automatic warning level of about panel wile unattended 5 minutes f hut h ing the button front display shu down H sa e No illumination pressing the utton on isplay approximatg y 1 j Change the low battery warning interval setting two minutes of low battery warning to the time that the operating system or system battery operated level is about 8 minutes software requires to safely shut down run time remains Synchronized 0 seconds 0s 240 s Specify the time the UPS will wait after the Turn on Delay 60 s 300 s return of utility power before start up to avoid 120 s 360 s branch circuit overload 180s 420 s High Transfer Point 100 V mo
17. tortions by transferring to battery operation to protect the xt Dimly illuminated medium sensitivity No illumination low sensitivity Factory User Selectable Function Default Choices Description Automatic Every 14 days Every 7 days Set the interval at which the UPS will execute a Self Test 336 hours 168 hours self test On start up only No self test UPS ID UPS_IDEN Up to eight characters Uniquely identify the UPS i e server name or alphanumeric location for network management purposes Date of Last Manufacture mm dd yy Reset this date when you replace the battery Battery Date module Replacement Minimum Capacity 0 percent 0 50 Specify the percentage to which batteries will Before Return from 15 60 be charged following a low battery shutdown Shutdown 30 75 before powering connected equipment 45 90 Voltage Sensitivity High sensitivity Bee Brightly Adjust by pressing the VOLTAGE SENSITIVIY The UPS detects illuminated high e and reacts to line gt sensitivity switch rear panel Use a pointed object such as a pen to do so Note In situations of poor power quality the UPS may frequently transfer to battery operation If the connected equipment can connected operate normally under such conditions reduce equipment the sensitivity setting to conserve battery capacity and service life Alarm Delay Enable Enable Mute ongoing alarms or disable all alarms Cont
18. transit Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty Always DISCONNECT THE BATTERY before shipping in compliance with U S Department of Transportation DOT and IATA regulations The battery may remain in the UPS 4 Mark the RMA on the outside of the package 5 Return the UPS by insured prepaid carrier to the address given to you by Customer Service Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual 11 Troubleshooting Troubleshooting Use this chart to solve minor UPS installation and operation problems Refer to www apc com with complex UPS problems Problem and or Possible Cause Solution UPS will not turn on The battery is not connected properly Check that the battery connector is fully engaged l button not pushed The UPS is not connected to utility power supply Press the button once to power up the UPS and connected equipment Check that the power cable from the UPS to the utility power supply is securely connected at both ends Very low or no utility voltage Check the utility power supply to the UPS by plugging in a table lamp If the light is very dim have the utility voltage checked UPS will not turn off The UPS is experiencing an internal fault Do not attempt to use the UPS Unplug the UPS and have it serviced immediately UPS beeps occasionally Normal UPS operation when running o
19. voltage Unplug all nonessential equipment from the UPS Reset the circuit breaker Move the UPS to a different outlet on a different circuit Inexpensive fuel powered generators may distort the voltage Test the input voltage with the utility voltage display see Operation If acceptable to the connected equipment reduce the UPS sensitivity Battery Charge and Load LEDs flash s The UPS has shut down The internal temperature of the UPS has exceeded the allowable threshold for safe operation imultaneously Check that the room temperature is within the specified limits for operation Check that the UPS is properly installed allowing for adequate ventilation Allow the UPS to cool down Restart the UPS If the problem persists contact APC at www apc com Diagnostic utility voltage All five LEDs are illuminated The line voltage is extremely high and should be checked by an electrician There is no LED illumination The line voltage is extremely high and should be checked by an electrician On Line LED There is no LED illumination The UPS is running on battery or it must be turned on The LED is blinking The UPS is running an internal self test 14 Smart UPS 2200 3000 VA 100 120 230 VAC Tower User Manual Regulatory and Warranty Information Regulatory and Warranty Information Regulatory Agency Approvals and Radio Frequency Warnings FCC Compliance Notice This
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