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SoundPoint IP 550 User Guide SIP 2.1

1. Thursday July 13 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it This enhances call visualization and simplifies call handling If this is the case the display could resemble the following figure To Greg Slowski 34 m 6723a m 6 234 Wed Jul 12 10 19 AM Held EndCal Trnsfer Confrne Incoming calls to this line will be distributed evenly among the available Line Keys Similarly outgoing calls will be distributed Your phone can be configured to have a combination of lines with a single Line Key and lines with multiple Line Keys Customizing Your SoundPoint IP 550 Phone Supporting Shared Lines Your SoundPoint IP 550 supports shared lines A shared line is indicated by a different line icon In the following figure the line 6721 is private and the line 6723 is shared v 6721 To Greg Slowski 6722 34 m 6723a m 6723d Wed Jul 12 10 19 RM Hold l End Call l Trnsfer l Confrne If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both Calls on shared lines can be transferred put on hold or added to a conference Note Shared lines are an optional feature and may not be supported on your particular system For more information contact your system administrator Note Call Forwarding is not avail
2. Press v to access the new call Soft key labels are updated on the display with Answer Reject and Forward Answer the incoming call Using the Advanced Features of Your SoundPoint IP 550 Phone This places the original call on hold and refreshes the soft key labels as indicated in the following figure m 6721 From 18007659266 18007659266 01 04 m 6723a Hold Greg Slowski 6722 03 43 Wed Jul 12 1129RM If more than two call appearances are in use two will appear on the display and the total number will be indicated by a counter at the bottom right corner of the display For example 2 3 indicates that the highlighted call is the second one out of a total of three ge You can also place another outbound call on the same first line Press Had during the first call and press the NewCall soft key to obtain dial tone for a second call Using Text Messaging Note You can send and receive text messages using your phone SIP Instant Text Messaging is supported in real time Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of the phone and optionally a visual notification on the graphic display To read text messages l Doone of the following steps Press Memes Select Instant Messages Screen options may vary with your application Voice Mail may be accessible with a single key press Contact your system administrator about this option User Gu
3. 4 0 Rway Use 4 or to scroll through the list and then press the Select soft key to select your new status This affects information sent to phones watching you Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb The instructions in this section do not apply if your call server is Microsoft Live Communications Server 2005 In that case refer to the following section Integrating With Microsoft Live Communications Server 2005 To add or delete a contact from your buddy list Press Select Contact Directory Use amp and to scroll through the list to find the contact You can also use the key to Page Up and the key to Page Down Press the Edit soft key and scroll down to the Watch Buddy fields Use 4 and D to select Enabled When Watch Buddy is enabled the contact is added to your buddy list When Watch Buddy is disabled the contact is removed from your buddy list The default for Watch Buddy is Disabled Press the Save or Cancel soft keys to accept or cancel changes Press or the Exit soft key repeatedly to return to the idle display Using the Advanced Features of Your SoundPoint IP 550 Phone To block or unblock a contact from your buddy list l Press Directories 2 Select Contact Directory Use 4 and to scroll through the list to find the contact You can also use the key to Page Up and the key to Page Down
4. The parties are automatically connected to each other after you exit the conference Setupa conference call and then end your participation For more information refer to Setting Up a Conference on page 3 10 To transfer a call l During a call press or the Trnsfer soft key The active call is placed on hold m 67230 Wed Jul 12 1 24PM Cancel 3 12 Using the Basic Features of Your SoundPoint IP 550 Phone Do one of the following steps Enter the number to which you want to transfer the call Press Select Contact Directory use amp and 2 to access the number and then press the Dial soft key Press Select Call Lists select the appropriate list use 4 and S to access the number and then select the Dial soft key Press p or to access the desired call list use 4 and to access the number and then select the Dial soft key As soon as the ring back sound is heard or after the party answers press or the Trnsfer soft key to complete the transfer 6721 To Greg Slowski 6722 m 6723 m 6723 Wed Jul 12 1 24 PM You can talk privately to the party to which you are transferring the call before the transfer is completed If you are using a handset the transfer can be completed by putting the handset on the cradle You can cancel the transfer before the call connects by pressing the Cancel soft key To perform a blind transfer l Du
5. AME LTWETA ZIDRENTU APTIET TLT ss FH an 2 2 aS M AE Ae Sik amp i BREITE CIEL VM U 3 V Ze LT Regulatory Notices 3 User Guide SoundPoint IP 550 Regulatory Notices 4 Index Symbols key page down shortcut 1 12 key page up shortcut 1 12 A AC power 1 4 answering calls 3 4 assembling your phone 1 3 assigning speed dial keys 3 18 B backlight intensity 2 4 base attaching 1 6 block buddies 4 7 buddy lists 4 5 buddy status 4 8 C call lists missed calls 2 9 placed calls 2 9 received calls 2 9 types of 2 9 calls ending 3 8 on hold 3 9 contact directory 2 10 contact lists See buddy lists customizing your phone 2 1 D display contrast 2 3 Do Not Disturb 3 17 down arrow key Missed Calls shortcut 2 9 E ending calls 3 8 F features advanced 4 1 basic 3 1 list of 1 9 SoundPoint 1 9 forwarding calls 3 14 G getting started with your phone 1 1 H handset answering a call 3 5 connecting 1 5 illustration 1 2 placing a call 3 3 hands free mode answering a call 3 5 placing a call 3 3 headset answering a call 3 5 connecting 1 5 memory mode 2 6 placing a call 3 3 headset memory mode 2 6 holding calls 3 9 I instant messaging 4 3 L language support 2 7 left arrow key Received Calls shortcut 2 9 M managing buddies 4 6 Microsoft Office Live Communications Server 2005 4 5 4 7 missed call lists 2 9 Index 1 User Guide SoundPoint I
6. For information on supported headsets go to www polycom com support voice and enter the string Headset Compatibility List in the Knowledge Base text box POLYCOM Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways e Asadesk mount Asa wall mount User Guide SoundPoint IP 550 To attach the base as a desk mount 1 Place all cords in the recessed area above the modular jacks 2 Align the two protrusions on the bracket with their corresponding holes in the phone Getting Started with Your SoundPoint IP 550 Phone To attach the base as a wall mount 1 Place all cords in the recessed area above the modular jacks 2 Onthe back of the phone remove the key located behind the hook switch and reposition it so that the end tab at a 45 angle is facing up 3 With mounting tab of the base unit facing up fasten the base unit to the wall mount using wall anchors not included Note The wall mount is not included in SoundPoint IP 550 package Contact your system administrator if you require one User Guide SoundPoint IP 550 Features of Your SoundPoint IP 550 Phone Wy roLycom The features of your SoundPoint IP 550 phone are 1 Message Waiting Indicator This will alert you to voice and text instant messages 2 Display Control Keys Use 4 Q and P arrow keys to sc
7. Press the Edit soft key and scroll down to the Block Buddy fields Use 4 and b to select Enabled When Block Buddy is enabled the contact cannot watch your phone When Block Buddy is disabled the contact can watch your phone The default for Block Buddy is Disabled 6 Press the Save or Cancel soft keys to accept or cancel changes 7 Press or the Exit soft key repeatedly to return to the idle display Integrating With Microsoft Live Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger From your phone you can invite join control and monitor integrated multipoint audio and video conferences Any contacts added through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger Any contacts added as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list To view and change your presence refer to To view and change your presence settings on page 4 5 For more information contact your system administrator To add a contact to your buddy list Press then select Features gt Presence gt Buddy Status Press the More soft key Press the Add soft key Enter the number of the contact Press the Submit soft key So 2 BSR Press the Exit soft key repeatedly to return to the id
8. User Guide for the SoundPoint IP9 550 SIP 2 2 July 2007 Edition 1725 12500 001 p SE POLYCOM Trademark Information Polycom the Polycom logo design SoundPoint IP SoundStation SoundStation VTX 10006 ViaVideo ViewStation and Vortex are registered trademarks of Polycom Inc Conference Composer Global Management System ImageShare M Instructor RP iPower MGC PathNavigator People Content PowerCam Pro Motion QSX ReadiManager Siren StereoSurround V2IU Visual Concert VS4000 VSX and the industrial design of SoundStation are trademarks of Polycom Inc in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may v
9. uuum Press then select Settings gt Advanced gt Restart Phone You must enter your password to access this menu The restart process will begin and is complete when the idle display is shown User Guide SoundPoint IP 550 Troubleshooting Your SoundPoint IP 550 Phone This chapter presents issues likely causes and corrective actions Problems are grouped as follows Power and Startup Controls Access to Screens and Systems Calling Displays Audio If you still need assistance contact your system administrator User Guide SoundPoint IP 550 Power and Startup Symptom Problem Corrective Action There are power issues The SoundPoint IP 550 phone has no power Do one of the following steps Verify that no lights appear on the unit when it is turned on Check if the phone is properly plugged into a functional AC outlet Make sure that the phone isn t plugged into a plug controlled by a light switch that is off If plugged into a power strip try plugging directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet Troubleshooting Your SoundPoint IP 550 Phone Controls Symptom Problem Corrective Action The dial pad does not work The dial pad on the SoundPoint Do one of the following steps IP 550 phone does not respond Check for a respo
10. key to Page Up and the key to Page Down Press the Edit soft key and scroll down to the Ring Type field I Edit Contact 1 Ascii Contact 4444 Speed Dial Index 16 Ring Type 5 Divert Contact Enter the number corresponding to one of the ring types available For more information refer to Ring Type on page 2 6 Optional To remove an existing value press P followed by A Press the Save or Cancel soft keys to accept or cancel changes Press or the Exit soft key repeatedly to return to the idle display This feature is local to the phone and may be over ridden by your organization s settings For more information contact your system administrator User Guide SoundPoint IP 550 Rejecting Calls Note Diverting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail Rejecting calls is not available on shared lines To send incoming calls from a particular contact directly to voice mail l Press Directories 2 Select Contact Directory Use 4 and to scroll through the list to find the contact You can also use the key to Page Up and the key to Page Down 4 Press the Edit soft key and scroll down to the Auto Reject field Speed Dial Index 49 Ring Type Divert Contact Ruto Reject Disabled 5 Usethe 2 and P to select Enabled 6 Press the Save or Cancel soft keys to accept or cancel changes
11. ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Regulatory Notices 2 Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit diff
12. Connecting Network and Power Source You have two options for network and power source connections Your system administrator will advise you on which one to use You can use one of the following methods AC power e Power over Ethernet PoE User Guide SoundPoint IP 550 AC Power To connect the AC power 1 Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub switch device port 2 Connect the DC plug on the power adapter to the DC 24V jack marked on the phone 3 Connect the country specific AC cord to the power adapter Power Adapter 24V DC Network Port Power over Ethernet Using a regular CAT5 cable optional accessory from Polycom the phone can be powered from a PoE IEEE 802 3af compliant switch or hub To connect the PoE Plugthesupplied network cable between the LAN jack on the phone and an available power and data port on the in line power switch Connection optional Getting Started with Your SoundPoint IP 550 Phone Connecting the Handset and Optional Headset To connect the handset and optional headset 1 Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone 2 Connect the headset optional to the headset jack on the back of the phone Headset optional Handset
13. Doone of the following steps a Withthehandseton hook press C or the NewCall soft key to obtain dial tone Dial the desired number using the dial pad b With the handset on hook dial the desired number using the dial pad Press C gt or the Dial soft key To place a call using the headset l Doone ofthe following steps a With the optional headset connected press gt or the NewCall soft key to obtain dial tone Press Q Dial the desired number using the dial pad User Guide SoundPoint IP 550 b With the optional headset connected dial the desired number using the dial pad Press C Note To permanently enable your headset refer to Headset Memory Mode on page 2 6 Answering a Call When you are not in another call you can answer a call in three basic ways using your SoundPoint IP 550 phone using the handset e using the speakerphone using the headset The steps for answering an incoming call when you are in another call are different if your phone is configured for A single Line Key per line Wednesday July 12 9 48 AM Neu Call Forward Multiple Line Keys per line Wednesday July 12 6723a 9 48 AM If your phone is configured with multiple call appearances refer to Using Multiple Call Appearances on page 4 1 for instructions on how to answer a call Note Using the Basic Features of Your SoundPoint IP 550 Phone Incoming calls may be ignored by p
14. Phone on page 4 8 The display shows Network Link is Down The LAN cable is not properly connected Do one of the following steps Check termination atthe switch or hub furthest end of the cable from the phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Press Menu followed by Status gt Network Scroll down to verify that the LAN is active Reboot the phone to attempt re registration to the call server refer to Restarting Your Phone on page 4 8 Calling Troubleshooting Your SoundPoint IP 550 Phone Symptom Problem Corrective Action There is no dial tone Power is not correctly applied to the SoundPoint IP 550 phone Dial tone is not present on one of audio paths Do one of the following steps Check that the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using in line powering have your System administrator check that the switch is supplying power to the phone Do one of the following steps Switch between Handset Headset if present or Hands Free Speakerphone to see if dial tone is present on another paths If dial tone exists on another path connect a different handset or headset to isolate the problem The phone does not ring Ring setting or volume is low Do one of the
15. SoundPoint IP 550 Phone Using the Navigation Keys To customize your phone refer to Customizing Your SoundPoint IP 550 Phone on page 1 1 To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 550 Phone on page 3 1 To read the phone s advanced features refer to Using the Advanced Features of Your SoundPoint IP 550 Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator User Guide SoundPoint IP 550 Parts List The following components are included in your SoundPoint IP 550 package e Polycom SoundPoint IP 550 phone Ws PoLycom O98960 CLEE 000G handset amp handset cord AN oos N TRE SJ DR uum AS u Tom ARSTER e Phone Base Getting Started with Your SoundPoint IP 550 Phone e Network Power Cable Quick Start Guide and registration card Check this list before installation to ensure that you have received each item If you are missing any items contact your system administrator Assembling Your SoundPoint IP 550 Phone This section describes how to assemble your SoundPoint IP 550 phone e Connect network and power source Connect handset and headset optional e Attach phone base If your phone is already assembled go directly to Features of Your SoundPoint IP 550 Phone on page 1 8
16. The Clear soft key to delete the call from list Press the More and Exit soft keys repeatedly to return to the idle display Press the Right arrow key from the idle display to access the Placed Calls list Press the Left arrow key from the idle display to access the Received Calls list Press the Down arrow from the idle display to access the Missed Calls list These shortcuts can be used while placing calls or performing transferring and conferencing functions You can manually clear the call lists They are automatically cleared when you restart the phone User Guide SoundPoint IP 550 Managing Contacts You can store a large number of contacts in your phone s directory Contact your system administrator for the exact number You can add edit delete dial or search for a contact in this directory Directory O ii 444 Biggs Jerrmy ii 3233 Bourne Grace Adding Contacts You can add a contact manually or from a call list Adding Contacts Manually To add a contact manually Press Select Contact Directory Press the More soft key Press the Add soft key B o Customizing Your SoundPoint IP 550 Phone 5 Enter first and or last name of the contact from the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages First Name Last Name Contact Speed Dial Ind
17. following steps Adjust the ringing level from the front panel using the volume up down keys Check same status of handset headset if connected and through the Hands Free Speakerphone Outbound or inbound calling is unsuccessful Do one of the following steps Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure dial tone is present and place a call to another extension or number Check that the display changes in response User Guide SoundPoint IP 550 Displays Symptom Problem Corrective Action There is no display The display is incorrect The display has bad contrast Power is not correctly applied to the SoundPoint IP 550 phone The contrast needs adjustment Do one of the following steps e Check that the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using in line powering have your System administrator check that the switch is supplying power to the phone Do one of the following steps Refer to Display Contrast on page 2 3 Reboot the phone to obtain a default level of contrast refer to Restarting Your Phone on page 4 8 Outbound or inbound calling is unsuccessful Do one of the following steps Place a call to the phone under investigation Check that the display
18. indicates incoming call information Liftthe handset Ensure dial tone is present and place a call to another extension or number Check that the display changes in response The display is flickering Certain type of older fluorescent lighting causes the display to appear to flicker Do one of the following steps e Move the SoundPoint IP 550 SIP phone away from the lights Replace the lights Audio Symptom Problem Corrective Action There is no audio on the headset The connections are not correct Do one of the following steps Ensurethe headset is plugged into the jack marked Headset at the rear of the phone Ensure the headset amplifier if present is turned on and or the volume is correctly adjusted Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No pa
19. key repeatedly to return to the idle display User Guide SoundPoint IP 550 Placing a Call to a Contact To place a call to a contact l Press Directories 2 Select Contact Directory Use A and to scroll through the list to find the contact You can also use the key to Page Up and the key to Page Down 4 Press the Dial soft key Searching For a Contact To search for a particular contact Press Select Contact Directory Press the More soft key and then the Search soft key gt O BD Using the dial pad enter the first few characters of the contacts s first or last names j Directory Search A Ascii First Name GREG Last Name SLOWSKI 5 Press the Search soft key again to search the contacts You can dial any successful matches from the resulting information on the graphic display 2 14 Customizing Your SoundPoint IP 550 Phone Managing Incoming Calls Distinguishing Calls Note You can distinguish incoming calls from contacts in your directory by setting up distinctive rings sending them directly to your voice mail or by transferring them directly to another party You can customize your phone so that you can distinguish different parties by ring type To set a distinctive ring type for a particular contact l Press Directories 2 Select Contact Directory Use 4 and to scroll through the list to find the contact You can also use the
20. one of the following steps Press the Select soft key to choose from various pre scripted short messages Press the Edit soft key to compose a custom message Use dial pad keys to cycle through the character set Use keys 1 0 and to select special characters 7 Press the Send soft key when finished 8 Press or the Exit soft key repeatedly to return to the idle display Using Buddy Lists Presence Your SoundPoint IP 550 phone combines interactive message services and status monitoring to complement a traditional messaging application such as e mail Live interaction within a pool of phones is possible by monitoring the presence of the parties involved Your phone can watch the status of up to 8 other phones or 48 buddies These other phones form your buddy list The status of your buddies is displayed and updated in real time Your phone can be watched by up to 8 other phones If your SoundPoint IP 550 phone is configured to work with Microsoft Live Communications Server 2005 the behavior of the presence setting and buddy lists is different For more information contact your system administrator To view and change your presence settings 1 Do one of the following steps a Press Mem Select Features Presence Select My Status User Guide SoundPoint IP 550 Managing Buddies Note b Press the MyStat soft key a My Status 1 4 Online 2 0 Busy 3 0 Be right back
21. 550 phone This chapter contains instructions on Configuring Basic Settings Managing Call Lists Managing Contacts Managing Incoming Calls Some customizations of your SoundPoint IP 550 phone are performed by your system administrator These include Supporting Multiple Lines Supporting Multiple Line Keys Per Line Supporting Shared Lines To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 550 Phone on page 3 1 To read about the phone s advanced features refer to Using the Advanced Features of Your SoundPoint IP 550 Phone on page 4 1 If you require additional information or assistance with your new phone contact your system administrator User Guide SoundPoint IP 550 Configuring Basic Settings Time and Date You can configure the following basic settings through use of e The appearance of the time and date Display contrast Backlight intensity Headset Memory Mode Ring type Language support localization You can mute the microphone and adjust the volume using separate keys The time and date appears on the graphic display of the SoundPoint IP 550 phone If the phone cannot obtain a time and date from the call server the display will flash Contact your system administrator if either the time or date is incorrect You have control over the format of the time and date display and can turn the display of time and date off The default time and
22. 7 Press or the Exit soft key repeatedly to return to the idle display You can customize your phone so that incoming calls from a particular party are transferred directly to a third party To divert incoming calls from a particular contact l Press Directories 2 Select Contact Directory Customizing Your SoundPoint IP 550 Phone 3 Use 4 and to scroll through the list to find the contact You can also use the key to Page Up and the key to Page Down 4 Press the Edit soft key and scroll down to the Divert Contact field Speed Dial Index 49 Ring Type Divert Contact Ruto Reject Disabled Enter the number of the party to whom you want to divert the call Scroll down to the Auto Divert field Use the and P to select Enabled Press the Save or Cancel soft keys to accept or cancel changes 9 Press or the Exit soft key repeatedly to return to the idle display ii DE System Customizations The following section details customizations of your SoundPoint IP 550 phone that are performed by your system administrator Supporting Multiple Lines Your SoundPoint IP 550 phone can support up to 8 lines Typically the top most Line Key is reserved for the principal directory number DN of the phone User Guide SoundPoint IP 550 Depending on how your phone is configured the display could resemble one of the following figures Thursday July 13 2 47 PM Neu Call Forward
23. EndCall soft key Replace the handset Press gt if in Hands free Speakerphone Mode or Q if in Headset Mode Redialing a Number To redial the last call placed from your phone gt gt Press A call to your last placed call is attempted 46721 To 18007659266 m 6723a Wed Jul12 2 29PM To redial a previously placed call l Do one of the following steps Press P from the idle display to access the Placed Calls list scroll through the list to find the specific call Using the Basic Features of Your SoundPoint IP 550 Phone Press and select Call Lists gt Placed Calls and then scroll through the list to find the specific call Placed Calls 18007659266 i 198007659266 iii 18007659266 i 18007659266 2 Press the Dial soft key Note These steps also apply to the Missed Call and Received Call lists Putting a Call on Hold N During a call press Wi or the Hold soft key This will be indicated on the graphic display by the hold icon as the line indicator m 6721 Hold Greg Slowski 6722 6723a 6723a Wed Jul 12 1037 RM Press m again or the Resume soft key to retrieve the call The registered line icon appears as the line indicator Note As using the Hold feature typically generates music or a beeping tone avoid putting a conference call on hold User Guide SoundPoint IP 550 Multiple Calls on Hold If multiple calls are on hold on a singl
24. P 550 multiple call appearances 4 1 multiple calls hold 3 10 multiple keys per line 2 18 multiple lines call forwarding 3 15 Do Not Disturb 3 18 ring type 2 7 support for 2 17 text messaging 4 4 Voice Mail 3 21 muting microphone 2 8 MyStat 4 5 N navigation key usage 1 12 network connection phone 1 3 P parts list 1 2 placed call lists 2 9 placing calls 3 2 PoE See Power over Ethernet power adapter connecting 1 4 Power over Ethernet PoE 1 4 power source phone 1 3 presence 4 5 R received call lists 2 9 redialing numbers 3 8 restarting phone 4 8 right arrow key Placed Calls shortcut 2 9 ring type 2 6 RJ 9 1 6 S setting up conferences 3 10 shared lines 2 19 silent ring answering calls 3 5 SoundPoint IP 550 adjusting backlight intensity 2 4 adjusting display constrast 2 3 adjusting volume 2 8 advanced features 4 1 answering calls 3 4 Index 2 assembling 1 3 assigning speed dial keys 3 18 attaching base 1 6 basic features 3 1 buddy lists 4 5 call lists types of 2 9 calls on hold 3 9 contact directory 2 10 customizing 2 1 Do Not Disturb 3 17 ending calls 3 8 features list of 1 9 figure features 1 9 forwarding calls 3 14 getting started 1 1 handset 1 5 headset 1 5 headset memory mode 2 6 illustration 1 2 instant messaging 4 3 language support 2 7 multiple call appearances 4 1 multiple keys per line 2 18 muting microphone 2 8 navigation key usage 1 12
25. R E ERG eee 2 12 Deleting Contacts cieli ive Rr eR ER EE ERR ER ESTE SES DES 2 13 Placing a Call toa Contact n sunun 0 2 2 14 Searching Fora Contact 2 14 Managing Incoming Calls 22 2222eeeeeeeeeeeeennennnn 2 15 Distinguishing Calls eee m e ee eR ER 2 15 User Guide SoundPoint IP 550 Rejecting Calls zi evi ERU ea 2 16 Diverting Calls ges pen t eR E REST EE PR m ee 2 16 System Customizations nsss asss sarrere errr e 2 17 Supporting Multiple Lines 0 0 0008 2 17 Supporting Multiple Line Keys Per Line 2 18 Supporting Shared Lines 0 000 00008 2 19 3 Using the Basic Features of Your SoundPoint IP 550 Phone 3 1 Placing a Call 1 5 sssteerr rr EXER RR RD OPER ERE RE S RAS 3 2 Answering a Call 4 an 3 4 Endinga Call 1 2 keweererek as 3 8 Redialing a Number zu RR RR a 3 8 Putting a Callon Hold 1 0 0 0 0 0 3 9 Setting Up a Conference 0 3 10 Transferring a Call 0 2c eee 3 12 Forwarding Calls 5er eese eR menge 3 14 Enabling Do Not Disturb sssssssssssssseee eese 3 17 Assigning Speed Dial Keys 00 00 e eee eee eee eee 3 18 Using Voice Mail 3 esee rh ira WR a 3 20 4 Using the Advanced Features of Your SoundPoint IP 550 ie T Using Multiple Call Appearances 0 000 e ee eee eee 4 1 Using Text Messaging i oes teen eene me biora eee ed
26. WARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2007 Polycom Inc All rights reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice About This Guide Thank you for choosing the SoundPoint IP 550 SIP a full duplex hands free phone This unit provides business telephony features and functions such as multiple call appearances call hold transfer and conference over an IP network In this User Guide you will find everything you need to quickly use your new phone Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint IP 550 SIP pho
27. able on shared lines Do Not Disturb DND on shared lines disables the ringing option only the visual indication is still in place User Guide SoundPoint IP 550 Using the Basic Features of Your SoundPoint IP 550 Phone Your SoundPoint IP 550 phone is designed to be used like a regular phone on a public switched telephone network PSTN You call place calls transfer a call to someone else or conduct a conference call At most one active call may be in progress on your phone at any time The active call is the one that has audio associated with it There may be multiple other calls On hold e Inan Incoming call or Ringing state This chapter provides basic operating instructions for the SoundPoint IP 550 phone This chapter contains instructions on e Placing a Call e Answering a Call Endinga Call e Redialing a Number e Putting a Call on Hold Setting Up a Conference Transferring a Call e Forwarding Calls Enabling Do Not Disturb e Assigning Speed Dial Keys Using Voice Mail To customize your phone refer to Customizing Your SoundPoint IP 550 Phone on page 2 1 To read about the phone s advanced features refer to Using the Advanced Features of Your SoundPoint IP 550 Phone on page 4 1 User Guide SoundPoint IP 550 Placing a Call If you require additional information or assistance with your new phone contact your system administrator You can place a call in many ways using your Soun
28. ary depending on local law Copyright Notice Portions of the software contained in this product are Copyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2003 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2004 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFT
29. ceive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT
30. ck Select Or to select high medium low or off and press the Select soft key to modify the Backlight On Intensity The default level is low User Guide SoundPoint IP 550 Headset Memory Mode Ring Type This feature is especially useful for permanent or full time headset users To permanently enable the Headset Memory Mode l Press Mew 2 Select Settings gt Basic gt Preferences gt Headset Memory 3 Usethe 4 or 2 to select Enabled and press the Select soft key to enable Headset Memory Mode Headset Memory Mode 1 0 Disabled 2 4 Enabled 4 Press or the Exit soft key repeatedly to return to the idle display Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode gt gt Press Q twice The flashing headset icon on the graphic display or a flashing headset key indicates that the headset mode is activated Pressing lt C gt gt or Answer soft key to receive a call will now connect to the your headset automatically You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor s phone You can set distinctive incoming ringing tones for contacts in your local directory Customizing Your SoundPoint IP 550 Phone To change the incoming ring to a desired sound l Press wm 2 Select Settings gt Basic gt Ring Type Optional If multiple lines are configured on
31. dPoint IP 550 phone e using the handset e using the speakerphone using the headset You can also dial the number first and then choose the method you will use to speak to the other party During a call you can alternate between Handset Headset or Hands Free Speakerphone modes by pressing the gt or Q keys or picking up the handset Call duration on an active call is monitored through a local call timer This is visible within the active call window on the graphic display In the figure below the call to Greg Slowski has lasted 34 seconds so far v 6721 To Greg Slowski m 6721 6722 34 m 6723a m 6723a Wed Jul 12 1019AM Using the Basic Features of Your SoundPoint IP 550 Phone To place a call using the handset 1 Do the following steps in any order Pick up the handset Dialthe desired number using the dial pad as 6723a Enter number Note You can also dial using the SIP URL or IP address To obtain the IP address of your phone press followed by followed by Status Platform Phone The IP address is listed together with other phone information For example 10 3 0 42 sip jane polycom com Press the Name soft key and enter the URL or IP address Use for and for Then press the Send soft key to complete the call Support for SIP URL or IP address calling may be disabled Contact your system administrator To place a call using Hands Free Speakerphone mode l
32. date format appears in the following figure Wednesday July 12 17 07 New Call To configure the time and date l Press wm 2 Select Settings gt Basic gt Preferences gt Time amp Date 3 Select from Clock Date Clock Time Clock Order or Enable Disable Customizing Your SoundPoint IP 550 Phone 4 Scroll through the options under each of these selections using the 4 and 5 Press the Select soft key to confirm your choice Clock Time 2 4 12AM PM 6 Press or the Exit soft key repeatedly to return to the idle display Display Contrast To adjust the contrast on the display to a comfortable level l Press wm 2 Select Settings gt Basic gt Contrast Press the Up or Down soft keys to increase or decrease the display contrast Note You can also use the volume keys to increase or decrease the diplay contrast 4 Press the Ok or Cancel soft keys to accept or cancel changes 000 FFE FE QUEEN User Guide SoundPoint IP 550 Backlight Intensity 5 Press or the Exit soft key repeatedly to return to the idle display Backlight intensity on the SoundPoint IP 550 phone has three modes e Backlight On e Backlight Idle Dim You can modify the Backlight On intensity and the Backlight Idle intensity separately You can select high medium low and off levels for both Dim mode intensity is determined by the Backlight On intensity and the Back
33. e Line Key use the 4 and v to switch between the calls then press the Resume soft key to retrieve the desired call 5721 To Greg Slowski as 6723a 6722 02 42 us 6723a Hold 18007659266 as 6723a 18007659266 01 25 Wed Jul 12 1128 RM If more than two calls are on hold on a single Line Key an indication appears on the graphic display for example 2 3 indicating that this is the second call out of three calls If calls are on hold on more than one Line Key the details of the calls on any Line Key can be viewed by pressing that Line Key and holding it down for a more than two seconds If a Line Key is depressed for less than a second the first call on hold on that Line Key will be retrieved Setting Up a Conference Note You can create a conference with other parties using the phone s local conference feature To set up a conference 1 Call the first party You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists For more information refer to Placing a Call on page 3 2 Searching For a Contact on page 2 14 or Managing Call Lists on page 2 9 Using the Basic Features of Your SoundPoint IP 550 Phone 2 Press or the Confrnc soft key to create a new call The active call is placed on hold Conference to 6721 m 6723a m 6723a Wed Jul 12 12 29PM Cancel 3 Call the second party 4 When the second party answers press or the Co
34. ect from which line messages are to be retrieved Using the Advanced Features of Your SoundPoint IP 550 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 550 phone This chapter contains instructions on Using Multiple Call Appearances e Using Text Messaging Using Buddy Lists e Restarting Your Phone To customize your phone refer to Customizing Your SoundPoint IP 550 Phone on page 2 1 To read about the phone s basic features refer to Using the Basic Features of Your SoundPoint IP 550 Phone on page 3 1 If you require additional information or assistance with your new phone contact your system administrator Using Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances More than one call appearances is useful if there is an active call and an incoming call arrives on the same line User Guide SoundPoint IP 550 For example the first figure shows extension 6721 in an outbound call with 6722 1 5721 To Greg Slowski 6722 01 12 m 6723 Wed Jul 12 1127 RM The second figure shows an incoming call from 1 800 765 9266 5721 To Greg Slowski 6722 02 33 a 6723a From 18007659266 m 6723a 18007659266 Wed Jul 12 1128 RM To answer an incoming call when configured for multiple call appearances gt gt Do one ofthe following steps Press vn or the Hold soft key to put the original call on hold
35. ens 4 3 Using Buddy Lists 22222222seeseeneneeennn ee 4 5 Presence yt Seve 3209 20 ee 88 Sout ea aa T ur a 4 5 Managing Buddies e E er HERE ERES as 4 6 Integrating With Microsoft Live Communications Server 2005 4 7 Restarting Your Phone ssssssssseeeeeee eere 4 8 5 Troubleshooting Your SoundPoint IP 550 Phone 5 1 Power and Startup sssseeeeeeeeeee ernennen 5 2 COMMONS prx ETT 5 3 Access to Screens and Systems 0 0000 e eee eee eee 5 4 Calling ipin iea ee ei dene eei handed EEE Rede beer ketene 5 5 Displays Sac etse CEDE aster eens HAE Dep ES RI da 5 6 PN Ems 5 6 vi Contents User Guide SoundPoint IP 550 viii Getting Started with Your SoundPoint IP 550 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 phone The SoundPoint IP 550 provides a powerful yet flexible IP communications solution delivering excellent voice quality The high resolution graphic display supplies content for call information multiple languages directory access and system status The SoundPoint IP 550 supports advanced functionality including multiple call and flexible line appearances HTTPS secure provisioning presence custom ring tones local conferencing and Polycom s HD Voice technology This chapter contains e Parts List e Assembling Your SoundPoint IP 550 Phone Features of Your
36. er of precedence highest to lowest Popup text like network errors Do Not Disturb text Missed call text or second incoming caller display Prompt text like Enter number Time and date text if idle display is not used for time date display Using the Navigation Keys To navigate through menus and to enter data these are useful tips e Use A and 2 to scroll through the lists Note Press the key to page up Press the key to page down These shortcuts can be used when lists appear on more than one page e When menus have submenus use the 2 and P to move one level down and one level up e Press to exit from any menu e Press to exit from any directory Toentertext using the dial pad press the number keys one or more times For example for A press 2 and for C press 222 When in text entry mode the title will show whether keys will generate numbers 1 upper case A or lower case a characters and the 1 A a soft key can change this User Guide SoundPoint IP 550 1 12 Customizing Your SoundPoint IP 550 Phone You can customize your SoundPoint IP 550 phone by adjusting the setting for time and date display contrast and ring type for example You can add contacts to the phone s directory manually or from call lists You can handle incoming calls from different contacts in different ways This chapter provides basic operating instructions for customizing your SoundPoint IP
37. erent from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment tous les r glements nationaux applicable au filage lectrique Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada CE and VCCI Mark This SoundPoint IP 550 SIP is marked with the CE mark This mark indicates compliance with EEC directories 89 336 EEC and 73 23 EEC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK LONE FRAHREFERMEB d tems VCCI oif CESS 2 FZBHRBN ER CT LOR
38. ex 49 6 Entera contact number This is a required field and it must be unique not already in the directory 7 Change the Speed Dial Index if desired It is automatically assigned to the next available index value For more information refer to Assigning Speed Dial Keys on page 3 17 Speed Dial Index 49 Ring Type Divert Contact Ruto Reject Disabled 8 Change the Ring Type and Divert Contact if desired These fields may be left blank For more information on setting the Ring Type field refer to Distinguishing Calls on page 2 15 For more information on diverting contacts refer to Diverting Calls on page 2 16 9 Changethe Auto Reject Auto Divert Watch Buddy and Block Buddy if desired Use 2 and P to switch between Enabled and Disabled settings For more information on setting the Auto Reject field refer to Rejecting Calls on page 2 16 10 Press the Save or Cancel soft keys to accept or cancel changes User Guide SoundPoint IP 550 11 Press or the Exit soft key repeatedly to return to the idle display Adding Contacts From Call Lists To add a contact from a call list l Doone of the following steps a Press Directories Select Call Lists gt Missed Calls Received Calls or Placed Calls as desired b Press Q P or to access the desired call list 2 Use the A and v to scroll through the list to find the contact You can also use the key to Page Up and the ke
39. figured to be forwarded to another party by your system administrator To disable Do Not Disable press DoNotDistub again This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator User Guide SoundPoint IP 550 Multiple Lines and Do Not Disturb If multiple lines are configured on your phone Do Not Disturb can be set on a line by line basis from the list using 4 and 2 For more information contact your system administrator When Do Not Disturb is enabled for a particular line this is indicated by a flashing X beside the line indicator on the display Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dialing of frequently used numbers Speed Dial entries are consecutively placed next to assigned Line Keys on the phone When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial index For example in the figure below press the fourth Line Key to dial the shipping department Thursday July 13 2 47 PM Note Press the Up arrow key from the idle display to access the Speed Dial Index list directly This shortcut can be used while performing transferring and conferencing functions Assigning New Speed Dial Keys To add or edit a speed dial index for an existing contact l Press Directories 2 Select Contact Directory 3 18 Using the Basic Feat
40. graphic display indicates that the other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Hands free Speakerphone You can still hear all other parties while mute is enabled p To turn off Microphone Mute press Ol again Adjusting the Volume Note Press CC Oo xd gt to adjust receiver volume during a call Pressing these keys in the idle state adjusts the ringer volume To conform to regulatory requirements handset and headset volume will return to a preset level after each call but the configuration can be changed by your system administrator Hands free Speakerphone volume settings will be maintained across calls Customizing Your SoundPoint IP 550 Phone Managing Call Lists Note Note Locallists of missed received and placed calls is maintained by the phone up to 100 for each list Press followed by Call Lists gt Missed Calls Received Calls or Placed Calls as desired The Placed Call list appears in the following figure Placed Calls In 6722 Greg Slowski To manage the listed calls Select the Edit soft key to edit the dial string if necessary Select the Dial soft key to return the call Select the Exit soft key to return to the previous menu For additional choices press the More soft key followed by e The Info soft key to view information about the call e The Save soft key to store the contact to the Contact Directory
41. ide SoundPoint IP 550 Note Note Pres Select Features gt Messages gt Instant Messages Press the InstMsg soft key to read a message just received 2 Optional If multiple lines are configured on your phone select from which line messages are to be retrieved from the list using A and Messages appear first to last in sent order 3 Press the Next or Prev soft keys to cycle through messages in order Press the More soft key to access the Delete Reply and New soft keys 5 Press or the Exit soft key repeatedly to return to the idle display To send a text message l Do one of the following steps Press Messag Select Instant Messages Screen options may vary with your application Voice Mail may be accessible with a single key press Contact your system administrator about this option Press Select Features gt Messages gt Instant Messages 2 Optional If multiple lines are configured on your phone first select from which line to send the message from the list using 4 and 2 3 Press the New soft key Enter the desired number Use the 1 A a soft key to alternate between numeric and upper lower case alphanumeric modes You can also enter the SIP URL or IP address For more information on dialing with SIP URL or IP address refer to To place a call using the handset on page 3 3 Using the Advanced Features of Your SoundPoint IP 550 Phone 5 Press the Ok soft key Do
42. le display User Guide SoundPoint IP 550 To view and change your privacy list m gt Pres Select Features gt Presence gt Buddy Status gt Privacy List Use amp and to scroll through the list to find the contact Press the Edit soft key For Access use 4 and b to select Enabled When Access is enabled you are allowing the contact to see your presence When Access is disabled you are disallowing the contact from seeing your presence The default for access is Disabled Press or the Exit soft key repeatedly to return to the idle display For more information on contacting buddies refer to Placing a Call on page 3 2 or the Microsoft Office Communicator and Windows Messenger documentation Restarting Your Phone Note Note Periodically you may need to restart your phone The reasons for this include Accepting a new configuration Accepting new software In the case of problems it may be possible to restore normal operation of your phone without restarting Contact your system administrator before attempting to restart your phone The call lists are automatically cleared when you restart the phone Using the Advanced Features of Your SoundPoint IP 550 Phone To restart the phone gt gt Do one ofthe following steps CBA Simultaneously press and hold ub and EX C MD for more than 3 seconds or until a beep is heard NG 2 d2 JS JS c 4 VE
43. light Idle intensity together as follows Backlight On Intensity Backlight Idle Intensity Dim Intensity off off off low dimmer than low low medium dimmer than medium medium high off medium high low medium high medium medium high high high The Backlight On mode turns on for following events e Any key press e Hookswitch release Incoming calls e Ending a call holding a call resuming a call by the other party e A voice or instant message received A USB device plugged in or unplugged If you do not press any keys on the phone after 20 seconds of the backlight turning on the backlight dims or changes to medium in the following cases Acallis in progress e Acallis on hold Customizing Your SoundPoint IP 550 Phone There is an incoming call ringing There is an outgoing call ringing back Any menu shows on the display In all other cases the mode changes to Backlight Idle To modify the backlight intensity l Press wm 2 Select Settings gt Basic gt Backlight Intensity 3 Select Backlight On Intensity Backlight On Intensity 1 0 High 2 4 Medium 3 0 Low 4 0 Off Back Select or to select high medium low or off and press the Select soft key to modify the Backlight On Intensity The default level is medium 5 Select Backlight Idle Intensity Backlight Idle Intensity 1 0 High 2 0 Medium 3 4 Low 4 0 Off Be
44. nd service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to re
45. ne As well be sure to read the Parts List and Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 550 SIP phone This information can also be found at http www polycom com support voip User Guide for the SoundPoint IP 550 Contents About This Guide eere Hil 1 Getting Started with Your SoundPoint IP 550 Phone 1 1 Parts List o cetis 322 2 eier 1 2 Assembling Your SoundPoint IP 550 Phone 0 0004 1 3 Connecting Network and Power Source 2222222eeeeeens 1 3 Connecting the Handset and Optional Headset 1 5 Attaching the Base nun nn es eg aus 1 6 Features of Your SoundPoint IP 550 Phone 000000 1 9 Using the Navigation Keys sssssssssseee eese 1 12 2 Customizing Your SoundPoint IP 550 Phone 2 1 Configuring Basic Settings eee eee 2 2 Time and Date unse uns e Ene E see rs 2 2 Display Contrast ci scice do cia Ecrit CR aa 2 3 Backlight Intensity 020 2 4 Headset Memory Mode issues esee 2 6 lung lype zc et Rv nun ea 2 6 Language Support 2 229 ERR vans 2 8 pated babe EE we 2 7 Muting the Microphone 2 8 Adjusting the Volume 0 0000 2 8 Managing Call Lists esere 0 0 eee eee eee eee 2 9 Managing Contacts 2 262 Resp A le 2 10 Adding Contacts een e e e BM e an 2 10 Editing Contacts sese Dee Blears ard ERE P
46. nfrnc soft key again to join all parties in the conference 5721 In Conference 18007659266 21 m 6723a Wed Jul 12 12 30 PM To split a conference call gt gt Press the Split soft key to split the conference Both parties will be on hold To set up a conference call using the Join soft key gt When you are in an active call a Ifyou have one call on hold on the same line or other line press the More soft key and then the Join soft key A conference is created with the active call the call on hold and yourself User Guide SoundPoint IP 550 b If you have more than one call on hold press the 4 or v to switch to one of the calls on hold press the More soft key and then the Join soft key A conference is created with active call the call on hold and yourself To end a conference call gt gt Press the EndCall soft key or hang up The other parties will continue to be connected Transferring a Call A call can be transferred in one of three ways Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer To transfer a call on page 3 12 Blind transfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call To perform a blind transfer on page 3 13 Attended transfer
47. nse from other feature keys or from the dialpad Placeacalltothe phone from a known working telephone Check for display updates Press the Menu key followed by System Status and Server Status to check if the telephone is correctly registered to the server Press the Menu key followed by System Status and Network Statistics Scroll down to see if LAN port shows active or Inactive e _ Check the termination at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone contact your system administrator since this may allow more detailed troubleshooting to occur before losing any current status information User Guide SoundPoint IP 550 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses The SoundPoint IP 550 phone is not in active state Do one of the following steps Press the keys more slowly Make a call to the phone to check for inbound call display and ringing as normal If successful try to press feature keys within the call to access Directory or Buddy Status for example Press Menu followed by Status gt Lines to confirm line is actively registered to the call server Reboot the phone to attempt re registration to the call server refer to Restarting Your
48. onfigured for a single Line Key per line Thesecond call may cause a call waiting tone to be played and you see the second call appearance Caller information for the incoming call appears on the graphic display User Guide SoundPoint IP 550 e If your phone is configured for multiple Line Keys per line The second call will cause a call waiting tone to be played the second Line Key indicator to fast flash green and an incoming call icon appears Caller information for the second Line Key appears on the bottom line of the graphic display 6721 From Greg Slowski 6721 6722 01 16 m 6723a m 67 23a FromSandra Lee Held Jf End Cal Jf Trnsfer Confrence e If your phone is configured for shared lines The second call will cause a call waiting tone to be played the second Line Key indicator to fast flash green and an incoming call icon appears on the second Line Key m 6721 m 6721 5723a m 6723a From Greg Slowski 6722 Thu Jul 13 2 15 PM Answer Silence Note If your phone is also configured for shared lines the Reject soft key is replaced by a Silence soft key and there is no the Forward soft key Pressing the Silence soft key will stop the ringing for that call To answer an incoming call on a line configured for a single Line Key gt gt Do one of the following steps y Press wid or the Hold soft key to put the original call on hold Press v to access the ne
49. orwarding Type Select I 1 Always Disabled 2 No Answer Disabled 3 Busy Disabled 2 Optional If multiple lines are configured on your phone select the line to forward from the list using 4 and 2 3 Using 4 and select the forwarding type you want to change and then press the Select soft key The options are Always For all incoming calls No Answer Once all options to accept calls have been taken Busy When you are already in a call 4 Depending on your selection a If you select Always enter a number to forward all future incoming calls to Call Forward Always 17 Ascii Contact Enable Ext 1 A a User Guide SoundPoint IP 550 b If you select No Answer enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding one ring is approximately six seconds A value of 2 is recommended Call Forward No Answer 1 Ascii Contact Forward After Rings 2 Enable Ext t R a c Ifyou select Busy enter a number to forward all future incoming calls to when you are already in another call Call Forward Busy 1 Ascii Contact Enable Ext t R a Note You can also enter the SIP URL or IP address For more information on using a SIP URL or IP address refer to To place a call using the handset on page 3 3 5 Select the Enable soft key to confirm call forwarding Select the Exit sof
50. oundPoint IP 550 Polycom recommends that you assign speed dial index values consecutively For example if the third Line Key is assigned to the speed dial index value 2 POLYCOM assign the fourth Line Key the speed dial index value 3 7 Press the Save or Cancel soft keys to accept or cancel changes 8 Press or the Exit soft key repeatedly to return to the idle display Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display If the phone is configured for multiple lines an individual line indicator icon indicates Voice Mail messages left on that line A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center Note Voice Mail is an optional feature configured on the call server and may not be supported on your particular system For more information contact your system administrator Screen options may vary with your application Voice Mail may be accessible with a single key press Contact your system administrator about this option To listen to voice messages l Press Messages 2 Follow voice or visual prompts on the graphic display to retrieve your messages If multiple lines are configured on your phone sel
51. parts list 1 2 placing calls 3 2 presence 4 5 redialing numbers 3 8 restarting phone 4 8 ring type 2 6 setting time and date 2 2 setting up conferences 3 10 shared lines 2 19 text messaging 4 3 transferring calls 3 12 troubleshooting 5 1 using multiple lines 2 17 voice mail 3 21 speakerphone See hands free mode speed dialing 3 18 T text messaging 4 3 time and date 2 2 transferring calls 3 12 troubleshooting audio problems 5 6 calling problems 5 5 controls problems 5 3 display problems 5 6 power and startup problems 5 2 screen and system problems 5 4 U up arrow key Speed Dial Index shortcut 3 18 using SIP URL for calling 3 3 V voice mail 3 21 volume 2 8 W watch buddies 4 6 Index Index 3 User Guide SoundPoint IP 550 Index 4
52. ressing the Reject soft key for private lines or the Silence soft key for shared lines or Do Not Disturb during ringing The Do Not Disturb mode stays active when the call is dropped and will remain so until toggled off Incoming calls may be forwarded by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 3 17 When your SoundPoint IP 550 phone is configured for silent ring press the ringing Line key or the Answer soft key and you will answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Answering When Not in Another Call In all cases the active call will appear on the graphic display showing call duration and destination To answer a call using the handset gt gt Pick up the handset To answer a call using Hands Free Speakerphone mode gt gt Do one ofthe following steps Press gt With the handset on hook press lt opposite the incoming call where the line status indicator is flashing green Press the Answer soft key To answer a call using the headset gt gt Press Q to answer the call through an optionally connected headset If Headset Memory Mode is activated press lt gt or the Answer soft key Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number e If your phone is c
53. ring a call press or the Trnsfer soft key User Guide SoundPoint IP 550 2 Press the Blind soft key 46721 Blind transfer to Wed Jul 12 128 PM m 6723a Cancel 3 Dooneofthe following steps Enter the number to which you want to transfer the call Press select Contact Directory use 4 and v to access the number and then select the Dial soft key Press Select Call Lists select the appropriate list use 4 and 2 to access the number and then select the Dial soft key At this point the call is connected to the number to which you are transferring them Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party known as static forwarding You can also forward calls while the phone is ringing known as dynamic forwarding All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone For more information contact your system administrator Note Call Forwarding is not available on shared lines This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Using the Basic Features of Your SoundPoint IP 550 Phone Static Forwarding To enable call forwarding to another party 1 Do one of the following steps Press and select Features gt Forward Press the Forward soft key from the idle display F
54. roll through the displayed information Use to select a field of displayed data Use to delete displayed data 3 Feature Keys Access important features using these keys Access to local directories and call lists Access to special applications contact system administrator Allows setup of a local conference 10 11 12 13 14 Getting Started with Your SoundPoint IP 550 Phone Transfer of current call to third party Redial Dials most recently dialed party Access local your phone and global your organization features Messages _ Access and manage text and voice messages Cancels ringing and directs incoming calls to your Voice Mail if supported q Microphone Mute Mutes audio transmission locally during calls and conferences Headset Q Allows you to place and receive calls through an optionally connected headset Hands free Microphone Picks up audio during hands free calls Place your phone on a hard flat surface for best results Speakerphone gt Allows for hands free communication during calls Volume Keys CCo DD Use these to adjust the volume of the handset headset speaker and ringer Dial Pad These 12 keys provide the 10 digits the alphabetic characters and special characters available in context sensitive applications Soft Keys These keys are automatically labeled to identify their contex
55. rt of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Regulatory Notices 1 User Guide SoundPoint IP 550 Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use a
56. t key to cancel any changes The idle display returns with a moving arrow as the line label to confirm call forwarding is enabled To disable call forwarding l Doone of the following steps Press and select Features gt Forward Press the Forward soft key from the idle display 2 Optional If multiple lines are configured on your phone select the line to forward from the list using A and 2 Using the Basic Features of Your SoundPoint IP 550 Phone Using 4 and v select the forwarding type you want to change and then press the Select soft key Press the Disable soft key to turn off call forwarding The idle display returns and the regular icon appears as the line indicator Dynamic Forwarding To forward an incoming call to another party 1 2 3 With the phone ringing press the Forward soft key Enter a number to forward the incoming call to Press the Enable soft key The incoming call is forwarded to the other party If call forwarding is disabled all future calls will not be forwarded and forwarding will remain disabled Enabling Do Not Disturb Press to prevent the phone from ringing on incoming calls A flashing icon and text on the graphic display indicates that Do Not Disturb is Note on Wednesday July 12 E 6723a 4 49 PM m 6723a A Do not disturb New Call J Forward Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless con
57. t sensitive functions Hold i Holds an active call or resumes a held call Speaker For ringer and hands free audio output Hookswitch Line Speed Dial Key Use these keys to activate up to four lines or speed dials that can be assigned to your phone User Guide SoundPoint IP 550 15 16 Line Indicators Individual multi color LEDs display the dynamic call state and remote user status busy lamp field BLF and presence The mapping is Solid green An active call is in progress Fast flashing green There is an Incoming ringing call Flashing green The call is held by the other party Flashing red The call is on hold Solid red The line is busy remotely shared lines Line Keys cC Use these keys to activate up to four lines or speed dials that can be assigned to your phone The associated icons represent Registered line Registered shared line a Unregistered line ca VoiceMail Messages M Speed Dial Ringing 4 vo AR Call if progress with HD Voice mm lm m m CallForward M DoNotDisturb X Conference Presence BLF a Getting Started with Your SoundPoint IP 550 Phone 17 Graphic Display Shows information about calls messages soft keys time date and other relevant data Caller display information first party second party number of calls Information display line in ord
58. ures of Your SoundPoint IP 550 Phone 3 Use 4 and to scroll through the list to find the contact You can also use the key to Page Up and the key to Page Down Directory A Ascii First Name Shipping Last Name Contact 1111 Speed Dial Index 13 8 Save 1 A a f Ext Encoding Do one of the following steps Enter the next available speed dial index Delete the existing speed dial index by using P followed by G9 and then enter a new speed dial index Press and hold an unassigned c gt The next available speed dial index will be assigned automatically Press the Save or Cancel soft keys to accept or cancel changes Press or the Exit soft key repeatedly to return to the idle display To assign a new speed dial key 1 Press and hold an unassigned lt gt A new empty entry in the contact directory is automatically opened allowing contact information to be added Press the More soft key Press the Add soft key Enter first and or last name of the contact from the keypad Use the 1 A a soft key to select between numeric and upper lower case alphanumeric modes Use the Encoding soft key to access special characters in other languages Enter a contact number This is a required field and it must be unique not already in the directory Change the Speed Dial Index The index can be any value between the next available index value and the maximum 9999 User Guide S
59. w call Soft key labels are updated on the display showing Answer Reject and Forward Using the Basic Features of Your SoundPoint IP 550 Phone Answer the incoming call This places the original call on hold and refreshes the soft key labels Note Incoming calls may be forwarded by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 3 17 To answer an incoming call on a line configured for multiple Line Keys gt gt Do one ofthe following steps Answer the call by pressing gt gt associated with the second incoming call The first call is put on hold and the second call is answered Wei igi Press n 4 or the Hold soft key to put the original call on hold Soft key labels are updated on the display showing Answer Reject and Forward Answer the incoming call This places the original call on hold and refreshes the soft key labels Note Incoming calls may be forwarded by pressing the Forward soft key For more information refer to Dynamic Forwarding on page 3 17 To answer an incoming call on a shared line l Answer the incoming call 2 Press im or the Hold soft key Anyone on another phone configured to use the same shared line may take the call by selecting the Line Key associated with the on hold call represented by a flashing red LED User Guide SoundPoint IP 550 Ending a Call To end a call gt gt Do one ofthe following steps Press the
60. y to Page Down 3 Press the More soft key and then the Save soft key to save the contact in the phone s directory Placed Calls 1 18007659266 4 Press or the Exit soft key repeatedly to return to the idle display Note At this point you may want to go to the Contact Directory check whether the contact was saved correctly and add missing fields Editing Contacts To edit a contact l Press Directories Customizing Your SoundPoint IP 550 Phone Select Contact Directory Use 4 and 2 to scroll through the list to find the contact You can also use the key to Page Up and the key to Page Down Press the Edit soft key Make the desired changes Edit Contact A7 Ascii First Name Legal Last Name Contact 3333 Speed Dial Index 15 6 Press the Save or Cancel soft keys to accept or cancel changes 7 Press or the Exit soft key repeatedly to return to the idle display Note You can also edit a contact associated with a speed dial key by pressing and holding that speed dial key and then following the steps 5 to 7 above Deleting Contacts To delete a contact l Press Directories 2 Select Contact Directory Use 4 and to scroll through the list to find the contact You can also use the key to Page Up and the key to Page Down 4 Press the More soft key twice and then the Delete soft key The contact is deleted from the directory 5 Press or the Exit soft
61. your phone first select the line to change from the list using the 4 and 2 4 Using the 4 and select the desired ring type Press the Play soft key to hear the selected ring type Freed 1 O Silent Ring 2 4 Low Trill 3 O Low Double Trill 4 0 Medium Trill 5 Press the Select soft key to change to the selected ring type 6 Press or the Exit soft key repeatedly to return to the idle display Note If you configure your SoundPoint IP 550 phone for silent ring press the ringing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Language Support Many languages are supported by the SoundPoint IP 550 phone To change the language l Press Mew 2 Select Settings gt Basic gt Preferences gt Language User Guide SoundPoint IP 550 3 Scroll through the list of available languages Language 1 4 English Internal 2 O Chinese China 3 0 Danish Denmark 4 0 Dutch Netherlands Exit f Select 4 Press the Select soft key when the desired language is highlighted Text that appears on the graphic display will change to the language of your choice 5 Press or the Exit soft key repeatedly to return to the idle display Muting the Microphone p During a call press The Message Waiting Indicator turns red and a microphone on the

SoundPoint IP 550 User Guide SIP 2.1

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