SM92xxD Modem User Guide Rev A
Contents
1. SYNXCOM SM9234D DTR TXD RXD DCD MR RI SM9256D SM9234D SM9232D Modems User s Guide 520 01003 001 Rev A The products and programs described in this User s Guide are licensed products of Synxcom Corporation This User s Guide contains proprietary information protected by copyright and this User s Guide and all accompanying hardware and documentation are copyrighted Synxcom Corporation does not warrant that the hardware will work properly in all environments and applications and makes no warranty and representation either implied or expressed with respect to the quality performance merchantability or fitness for a particular purpose Synxcom Corporation will makes best efforts to update or keep current the information in this User s Guide and reserves the right to make changes to this User s Guide and or product without notice No part of this manual may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying recording or information storage and retrieval systems for any purpose other than the purchaser s personal use without the express written permission of Synxcom Corporation Copyright 2011 Synxcom Corporation 1000 Dove Street Suite 305 Newport Beach California 92660 Tel 949 390 8236 Fax 949 872 2889 Web site www Synxcom com FCC Requirements This device complies with Part 15 Class A of the FCC Rules Operation is subject to the follo2. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all those devices ring when your telephone number is called In most but not all areas the sum of the REN s of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices you may connect to your line as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area NOTE REN are associated with loop start and ground start ports Do not use for E amp M or digital ports If your telephone equipment causes harm to the telephone network the Telephone Company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact Synxcom Corporation 10
3. any defective Products which are returned F O B Synxcom facility Newport Beach California or at Synxcom option refunding the purchase price of such products In no case are Products to be returned without first obtaining permission and a customer return order number from Synxcom In no event shall Synxcom be liable for any consequential or incidental damages Products which have been subject to abuse misuse accident alteration neglect unauthorized repair or installation are not covered by the warranty Synxcom shall make the final determination as to the existence and cause of any alleged defect No lability is assumed for expendable items such as lamps and fuses No warranty is made with respect to custom products or Products produced to Customer s specifications except as specifically stated in writing by Synxcom in the agreement for such custom products This warranty is the only warranty made by Synxcom with respect to the goods delivered hereunder and may be modified or amended only by a written instrument signed by a duly authorized officer or Synxcom and accepted by Customer This warranty and limitation extends to customer and to users of the product and is in lieu of all watranties with respect to the product whether express implied or statutory including without limitation the implied warranties of merchantability and fitness for a particular purpose Appendix C Return Merchandise Authorization RMA Procedure Before
4. FCC Rules and Regulations states Where special accessories such as shielded cables are required in order to meet FCC regulations shielded cables must be used with this equipment Operation with non approved equipment or unshielded cables is likely to result in interference to radio and TV reception The user 1s cautioned that changes and modifications to this equipment without the approval of the manufacturer could void the user s authority to operate this equipment Department of Canada Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numerique de la classe A respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada Page iii FCC Part 68 Statement This equipment complies with the Federal Communications Commission s FCC Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria TIA EIA IS 968 Telecommunications Telephone Terminal Equipment Technical Requirements for Connection of Terminal Equipment To the Telephone Network July 2001 On the plastic enclosure of this equipment is a label that contains the ACTA Registration number You must upon request provide this information to your telephone company This equipment uses USOCs RJII connector A telephone cord and modular plug compliant with TIA ELA IS 968 are provided with this equipment
5. on the shipping carton No RMAs will be issued without a product review Synxcom will not be responsible for any product returned without an RMA number In the near future the RMA form will be available on our Web site Synxcom com support rma Fill in all blanks and click on the Submit button If you think the product may be out of warranty include a method of payment for repairs either a Purchase Order number or Credit card number Card Holder Name Date of Expiration on the RMA request Repairs currently require 5 10 working days and are returned UPS second day air
6. returning any Synxcom product an RMA number must be obtained Before asking for an RMA number ascertain that the product was purchased from Synxcom If you bought the product from a Distributor or Systems Integrator the product should be returned to that vendor The most convenient method to obtain an RMA number for a product purchased from Synxcom is to send an email to mailto support S ynxcom com Information required must include your company name address the actual address that we would use to return the product to you Please include any Mail Stop or specific delivery information The city state and zip code are all required Your phone and FAX numbers Your email address If the above information is on your letterhead that format is acceptable For each item you wish to return List the product model number usually found on the serial number tag the serial number for each item you wish to return a description of the problem you are encountering and the cause of the problem if known A product support specialist may call to verify that the product is properly installed or may ask you to perform tests to insure that the product has actually failed After review of the problem an RMA number will be assigned you will be notified by email or FAX The product must be properly packed and returned to Synxcom Inc 1000 Dove Street Suite 305 Newport Beach CA 92660 Attn Technical Support The RMA number must be legibly displayed
7. your modem is connected to the line 555 1212 type ATD5551212 You should hear the modem originate the call followed by a busy signal since the modem 1s dialing its own number In addition a BUSY result code should appear on the computer or DTE monitor If you do not hear the modem placing the call use the ATL and ATM commands to adjust the volume and status of the modem speaker For more information about these commands refer to page Error Bookmark not defined Note If you try to establish a V 90 or V 92 connection be sure the remote modem also supports V 90 or V 92 Otherwise you will not be able to establish the connection Page 16 Installation NOTES Page 17 Chapter 3 Using the Modem s Security Features This section is available with the security modems only Contact Synxcom s Technical Support for information for specifications for Security modems for the PSTN networks AT Commands Page 19 Appendix A AT Commands Please refer to separate AT command set document provided with the modem Page 20 Appendix B Limited Product Warranty Synxcom warrants that the Product sold will be free from defects in material and workmanship and perform to Synxcom applicable published specifications for a period of 18 months from the date of delivery to Customer or 12 months from placement into service whichever occurs first The liability of Synxcom hereunder shall be limited to replacing or repairing at its option
8. 00 Dove Street Newport Beach CA 92660 Phone 949 677 6204 for information on obtaining service or repairs The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning Please note No user serviceable parts contains in this equipment This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the Transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Page iv The telephone number provided may not be a 900 number or any other number for which charges exceeds local or long distance transmission charges Page v Chapter 1 Introduction he Synxcom SM9256D SM9234D and SM9232D are industrial grade standalone data fax modem that deliver outstanding performance transmitting data at the highest rates available over the public switched telephone networks PSTN today The SM9256D supports
9. Introduction Model Numbers and Order Information Model SM9256D V 92 V 34 V 3 2bis V 32 V 22bis 56K Stand alone with AC power module 90 to 264 VAC or 100 400 VDC Model SM9256D DC V92 56K V34 V32bis V32 V22bis Stand alone DC power 10 48 VDC Model SM9234D V 34 V 32bis V 32 V22bis 33 6K Stand alone with AC power module 90 to 264 VAC or 100 400 VDC Model SM9234D DC V 34 V 32bis V 32 V22bis 33 6K Stand alone DC power 10 48 VDC Model SM9232D V 32bis V 32 V22bis 14 4K Stand alone with AC power module 90 to 264 VAC or 100 400 VDC Model SM9232D DC V 32bis V 32 V22bis 14 4K Stand alone DC power 10 48 VDC Page 8 Introduction Mounting kit Accessories EN2 KIT DIN DIN Rail Mounting Kit for S A units EN2 KIT WMB Wall Panel mounting kit for S A units Page 9 Introduction Chapter 2 Installation Unpacking Your Modem Your SM92xxD modem package includes the following items One Synxcom SM9256D SM9234D or SM9232D standalone modem An RJ 11 telephone cable An 115 230VAC AC to DC power supply converter 12 Vdc 800 ma Output A DC power cable for the DC Power only version A CD containing the modem drivers and this User s Guide Additional Items You Need To install the SM92xxD modems you need the following additional items The power source that matches the model you order AC power module or 10 48VDC A standard wall mounted telephone jack RJ 11C located within 6
10. V 92 amp V34 standards offers asynchronous line speeds of up to 56kbps The SM9234D supports V 34 and line speeds of up to 33 6kbps The SM9232D supports V 32bis and line speeds of up to 14 4kbps All modems incorporate the latest data compression and error correction standards and are capable of providing data throughput up to 230 4 kbps The SM92xxD series modems incorporate advanced technology that enhances operation on less than ideal transmission lines All modems also offer optional security features ideal for personal and corporate applications The SM9256D easily handles tasks such as remote LAN access telecommuting remote file transfer access to the Internet and any other applications that require fast reliable transmission speeds Features 2 wire unconditioned dial up telephone line Build with industrial grade components to meet and operate under harsh environment ITU V 92 capabilities model SM9256D Compatible with ITU V 34 V 32bis V 32 V 29 V 27ter V 23 V 22bis V 21 and V 17 Bell 212A Bell 103 Maximum throughput may be up to 230 4K BPS using data compression Supports industry standard AT command set Supports V 42 and MNP 2 4 error correction and V 42bis and MNP5 data compression Support RS 232 and RS 485 serial interface user selectable Support DC or battery powered operation by an isolated 10 to 60 VDC power supply Optional mounting kits for DIN rail mounting and wall panel mounting
11. feet of your computer For RS 232 interface a shielded serial cable with a 9 pin male connector for connecting to your SM92xxD The connector on the other end of the cable should match the requirements of your computer or Data Terminal Equipment DTE For RS 485 RS422 interface a RJ 11 serial cable connected to your RTU or DTE is required Note If you use fax software be sure it supports Class 1 fax operation Page 10 Installation Setting up and Installing Your Modem Configuring Your Modem s DTE RTU Interface Your SM9256D and SM9234D support RTU DTE with either RS 232 or RS 485 interface for communications The modem is set to use the RS 232 interface DB 9 connector as the default interface from the factory If you do not use RS 485 RS 422 option of the modem skip this section and continue the installation with the Installing You Modem section below To configure the modem for RS 485 RS 422 interface you will need to connect your DTE RTU to the RJ 11 connector as shown in Fig below and set up the DTE configuration DIP switches SW1 provided on the modem PCB as indicated in the table below Note Use a sharp pin to push and slide the DIP switches to the side labeled ON on the DIP switch is equivalent to CLOSE the switch Figure 1 Configuration DIP Switch DTE Configuration DIP Switches POWER SUPPLY AREA si sia r POWER 91d 210 6L0 sla oza Page 11 Installation Installing Yo
12. hange the auto answer parameter the new setting remains in effect until your modem 1s powered off The next time your modem is powered up auto answer is disabled again To keep auto answer enabled each time the modem is powered up use the AT amp W command to save your changes in the modem s nonvolatile memory For more information about using this command to store AT commands in nonvolatile memory refer to the amp W command on pages followed Page 15 Installation Call Answer Testing After powering on the SM92xxD modem use the following procedure to test the modem s ability to answer a call 1 Configure your SM92xxD modem to auto answer incoming calls as described under Modem Operation on page 13 Use a telephone to call the SM92xxD modem Listen to the call to verify that the SM9256D modem answers the call with its answer tone and performs its handshaking sequence in an attempt to make a data connection Hang up the handset of the telephone that originated the call Use another modem to call the SM9256D modem Verify that the SM9256D modem answers the call makes a data connection and turns on the MR and DCD LEDs Call Originating Testing Use the following procedure to test the modem s ability to place a call iP Using terminal emulation software such as Hyper Terminal issue the AT command ATD lt your number gt where lt your number gt is the telephone number your modem is connected to For example if
13. nd click Next 4 If a window tells you that the software you are installing for this hardware has not passed Windows Logo testing click Continue Anyway Windows installs the modem driver 5 When the Completing the Found New Hardware Wizard appears click Finish to complete the driver installation procedure Windows 2000 If your computer contains the Microsoft Windows 2000 operating system use the following procedure to install the modem driver 1 Windows detects your SM9256D modem automatically 2 In your computer s CD ROM drive insert the supplied driver CD 3 Click Search for a suitable driver for my device recommended if it s not selected and click Next 4 Under Optional Search Locations check CD ROM drives if it is not checked and click Next The Found New Hardware Wizard finds the driver for your modem 5 Click Next to start the driver installation 6 Ifa window tells you that the software you are installing for this hardware has not passed Windows Logo testing click Yes to continue the installation Windows installs the modem driver 7 When the Completing the Found New Hardware Wizard appears click Finish to complete the driver installation procedure Page 13 Installation LEDs The SM9256D modem provides six LED indicators Table 2 6 lists the modem LED indicators Table 2 6 LEDs Indicating Modem Control Signals DTE Signal Data Terminal Ready Transmitted Data Received Data Data Carrier De
14. tect Modem Ready Ring Indicator Modem Operation Before you start using the modem you must set up the modem to match your DTE amp RTU configurations Parameters such as the following are important to consider Serial port data speed when originate a connection or answering a call Method for the DTE to originate a call AT dial string or DTR signaling etc Enable or disable the auto answer mode when a ring signal is received Flow control for your DTE or RTU in any is used Serial Port Data Speed The modem is set to auto speed detect auto baud in default mode When a AT string is received it will set its speed and character format automatically to match the terminal speed until the power is recycled or reset If the modem is in answering mode only it is necessary to configure the DTE speed to match with the connected DTE such that proper communications will take place once it auto answer an incoming call Please refer to commands for AT IPR for further details Auto Answer Mode By default the SM92xxD modem is set up to not auto answer incoming calls If you want the modem to answer calls automatically set the SO register to a value other than its default value of Page 14 Installation zero For example issuing the AT command ATS0 1 configures the modem to auto answer calls after the first ring These commands are typed from your computer or DTE keyboard using terminal emulation software such as HyperTerminal If you c
15. ur Modem The following procedure describes how to install your SM92xxD modem You perform these procedures using the connectors and jacks on the back of your SM9256D modem see Fig 2 on page 17 1 Turn off your computer 2 Disconnect the power connector on the back of your SM92xxD modem 3 Connect one end of the DTE DCE cable no cross over cable to your computer Connect the other end of the cable to the DB 9 female connector on the back of your SM92xxD modem 4 Connect either end of the supplied RJ 11 cable to a telephone wall jack Connect the other end of the cable to the WALL jack on the back of your SM92xxD modem 5 Connect the AC to DC power supply module to the modem If DC power source is used make sure the voltage range is within 10 to 48VDC 6 Proceed to nstalling the Driver on the next page Figure 2 SM92xxD Modem Back Panel 10 48VT IC Terminal RTU Power In RS 232 Terminal RTU RS 485 sen Phone Line Page 12 Installation Installing the Driver After you install your SM92xxD use the appropriate procedure to install the modem driver Windows XP If your computer contains the Microsoft Windows XP or Windows operating system use the following procedure to install the modem driver 1 Windows detects your SM9256D modem automatically 2 In your computer s CD ROM drive insert the supplied driver CD 3 Click Install the software automatically Recommended if it s not selected a
16. wing two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 Class A of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an outlet on a circuit other than the one to which the receiver is connected Consult the dealer or an experienced radio TV technician for help If none of these actions resolves the problem consult your distributor or an experienced radio television technician for additional suggestions Additionally Section 15 838 paragraph d of the
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