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1. 5 2 Updating the System Image the default symbol password the password will be converted to the 3 0 CAUTION If using a 1 4 x or 2 x admin user password shorter than 8 characters such as baseline admin password of password upon a successful update to the 3 0 baseline Ensure your existing 1 4 x or 2 x admin password is longer than 8 characters before updating or leave as is and use superuser to login into an updated 3 0 baseline caching can produce unpredictable results and contents After the upgrade ensure your browser is restarted Otherwise the credibility of the upgrade can come into question CAUTION After upgrading the switch baseline from 1 4 x or 2 x to the 3 0 baseline applet 5 1 Upgrading the Switch Image from 1 4 x or 2 x to Version 3 0 To upgrade a switch running either a 1 4 x or 2 x version to the latest 3 0 version switch firmware 1 Execute the PreUpgradeScript utility or use the CLI to ensure there is enough space on your system to perform the upgrade The PreUpgradeScript utility should be in the same directory as the upgrade files Install the Cfgupgrade1 0 setup utility on a Windows desktop system by double clicking the Cfgupgrade 1 0 setup file Follow the prompts displayed by the installer to install Cfgupgrade 1 0 setup A WS5100 Configuration Upgrade icon gets created within the Program Files folder The icon can be optionally created on your Windows desktop as
2. Received a data packet from an unknown portal This could happen if the radio starts to forward traffic before it is adopted by the switch ps_capwap c PKT_INFO Rx inactive mu stats for unknown inactive mu MACSTR Received a MU stats update for an inactive station ps_capwap c PKT_WARN Unreal dt tx_pkt rate Hd Ox96081x 0x96081x 0x 08Ix n The delta on transmitted packets from radio stats is unrealistically big 3 22 Network Events Table 3 1 Module ps capwap c Message PKT_WARN Unreal dt retry d 0x 08lx 0x 08Ix Ox 08Ix n Description The delta on retry from radio stats is unrealistically big ps_caspwap c PKT_WARN Unreal delta tx fail 0x 08lx 0x 08Ix 0x 08Ix n The delta on transmission failure from radio stats is unrealistically big ps_capwap c PKT_WARN capwap skb length underrun received d expected d n skb gt len dlen The actual packet length is smaller than what the capwap header indicates ps_capwap c PKT_ERR s CC sending data pack to unknown MU FUNCTION CC server is sending a data packet to a station that the packet driver does not know about ps capwap c PKT_INFO s packet failed encryption __FUNCTION__ Packet failed encryption ps_common c PKT INFO no tail room to fix for runt packet Tried to fix a runt Ftherne
3. specified mac address have not occured within last 5 seconds flowctl c PKT ERR flowctl bad The flow control field in WISP tx ctl x tx ctl packets is not properly formulated Network Events amp Kern Messages 3 17 Table 3 1 Module Message Description flowctl c PKT ERR MACSTR std Sending to a radio has been queue can t tx fc blocked temporarily blocked The current packet will be dropped flowctl c PKT INFO flowctl O Full The Queue for given wlan and wlan d ac d d d ac is full now wlan idx ac idx flowctl c PKT INFO MACSTR std Failed to get a new queue queue alloc failed curr element bd flowctl c PKT_INFO MACSTR std Failed to send a packet due to q failed MAC2STR prtl_ptr the above reasons gt cfg addr flowctl c PKT ERR MACSTR can t tx A WISP management packet fe mgmt blocked MAC2STR has been dropped due to that prtl_ptr gt cfg addr radio being blocked flowctl c PKT_INFO MACSTR fc An attempt to send a mgmt g alloc failed managment packet has failed MAC2STR prtl_ptr gt cfg addr due to a failure to aquire a Vs queue element flowctl c PKT_INFO MACSTR fc Attempt to senda managment mgmt q failed MAC2STR packet has failed prtl_ptr gt cfg addr flowctl c PKT_WARN The wireless header and the mismatch roam W ISP header have dest MACSTR its mismatched radio mac seq
4. MUTKIP MIC This MU has failed a MIC encryption This could error potentially be an attempt to break security If this is detected twice within 60 seconds the switch will implement WPA countermeasures 33 WLAN auth SUCCESS 34 WLAN auth failed 35 WLAN max MU This is an incorrect message It is not really the count reached ACL that denied association it is really that the 802 11 limit has been exceeded 36 Mgt user auth Management user not authenticated on the failed radius switch s local user database Management user not authenticated on the remote RADIUS server database 37 Mgt user auth UNUSED rejected 38 Mgt user auth Management user successfully authenticates on success radius the switch s local user database Management user successfully authenticates on the remote RADIUS user database 39 Radius server Check your Radius server timeout configuration on the switch 40 KDC user added 41 KDC user changed 42 KDC user deleted 43 KDC DB replaced 44 KDC propagation Host name is unknown failure 45 WPA counter The switch will be down for a short length of measures active time and then come back up to re associate MUs Network Events amp Kern Messages 3 11 3 2 Network Event Course of Action Lookup Continued ID Event Description Possible Course of Action 46 Primary lost The Primary switch in Standby mode did not If this event occurs
5. d minutes or no re authentication period set MAC of MUJ EAP type of minutes No valid channel for 802 11 96s radio Adoption is denied type of radio A or B or FH No valid country info for 802 11 s radio Adoption is denied type of radio A or B or FH Began authentication process for WLAN 46s ESS s with KDC s name of WLAN J ESSID KDC Server Hostname End WPA counter measures for WLAN s ESS s name of WLANIESSID XML error string if any number of radios APs in use string containing explanation of collision in policy Network Events amp Kern Messages 3 7 Table 3 2 provides a list of the same events shown in Table 3 2 but with further descriptive information as well as suggestive actions to resolve or understand an event whereever applicable 3 2 Network Event Course of Action Lookup ID Event Description Possible Course of Action 0 License number A license key was entered to change the number This event can only occur by entering change of access ports the switch can adopt a license key 1 Clock change The date time setting was changed on the switch This event can only occur by changing the date time 2 Packet discard When an access port is adopted the switch The access port may have been wrong NIC remembers which Ethernet port the access port removed and reconnected to another was adopted from The switch wil
6. in 6 octets failure failure rate 31 MUTKIP replay MU lt MU_MAC_address gt has high replay MAC address of MU in 6 octets failure failure rate 32 MUTKIP MIC MIC validation failed for MU s on ESS MAC address of MU error lt ID gt ESSID with which MU is associated 33 WLAN auth WLAN lt WLAN_name gt ESS lt ESS ID gt WLAN name SUCCESS successfully authenticated with KDC at ESSID lt KDC MAC_address gt lt KDC port MAC xx xx xx xx xx of KDC server port on KDC server 34 WLAN auth failed WLAN lt WLAN names ESS lt ID gt could not WLAN name be authenticated with KDC at lt KDC MAC address gt lt port gt after lt gt attempts still trying ESSID MAC xx xx xx xx xx of KDC server port on KDC server number of attempts 3 1 Network Events amp Kern Messages 3 5 Network Event Message Parameter Description Lookup ID Event Message Parameters 35 WLAN max MU ACL denied MU s association MAC address of MU count reached 36 Mgt user auth GUI CLI User userid Authentication Failure userid string failed radius User userid rejected by Radius server RADIUS server hostname IP address RADIUS server hostname IP address string 37 Mgt user auth NOT USED rejected 38 Mgt user auth User userid authenticated locally userid string success radius User userid successfully authenticat
7. u Note It is expected to see the wrap around from 65535 to zero This is not an error condition it is caused by a programming error flowctl c PKT ERR MACSTR wisp WISP sequence with a radio seq You fc seq u setting has become out of sync to u Resync to the new number flowctl c PKT_INFO fc allocs q full Number of pending packets in the switch has exceed the limit The limit is 10 000 for WS5100 3 0 flowctl c PKT_INFO fc allocs back The number of pending down to u curr_fc_allocs packets has fallen back below the limit flowctl c PKT ERR fc alloc no Request from the operating memory for fc allocs system for a new packet has failed flowctl c PKT_INFO fc freed ack q pkt A packet pending ACK has seq od tx time You now been there for too long u beyond 7 seconds and forcefully removed it flowctl c PKT INFO fc q extract seq Received a flow control Yod not found in d entries message that does not have a seq count corresponding packet pending in the ACK queue flowctl c PKT_INFO MACSTR fc send A packet has failed to send failure MAC2STR prtl_ptr due to flow control limitation gt cfg addr flowctl c PKT_ERR MACSTR fc ack A radio Access Port with the timeout curr specified MAC address has ou acktime u not sent flow control packets for 5 seconds flowctl c PKT_ERR MACSTR fc no Heart beats for the radio with prtl traffic in last d secs
8. was adopted through 4 AP adopt failure An access port s request to be adopted has been Confirm that there are actually two general rejected because there is already another access access ports with the same MAC port with the same MAC address currently active address and contact Symbol Customer on the switch Support 5 AP adopt failure An access port s request to be adopted has been If the switch is to adopt the access policy disallow rejected because the Switch is configured to deny adoption of access ports port either manually adopt it by including it in the include list of the adoption list or by configuring the Switch to allow adoption of access ports 3 8 Network Events 3 2 Network Event Course of Action Lookup Continued ID Event Description Possible Course of Action 6 AP adopt failure The access port s request for adoption was If the switch is to adopt the access acl disallow rejected because the access portisinthe exclude port remove the access port from the listof the adoption list exclude list of the adoption list 7 AP adopt failure Switch ran out of licenses or albeit unlikely the There are more AP devices than there limit exceeded switch ran out of memory to create a radio object are licenses Either remove the extra APs or purchase more licenses 8 AP adopt failure Switch ran out of licenses and could not adopt There are
9. Device msg Dropping Devicelnfo message from lt XX gt XX MAC xXx Xx XX Xx Xx xx address of the dropped info whose parent is lt YY gt access port debug YY MAC xx xx xXx xx xx xx address of the switch to which the access port is adopted 18 Device msg Dropping Loadme message from lt XX gt XX MAC xX Xx XX Xx Xx xx address of the dropped loadme whose parent is lt YY gt access port YY MAC xx xx xx xx xx Xx address of the switch to which the access port is adopted 19 Ether port Ethernet Port lt XX gt is connected XX Ethernet port number 1 or 2 connected 20 Ether port Ethernet port lt XX gt disconnected XX Ethernet port number 1 or 2 disconnected 21 MU assoc failed ACL denied MU XX association XX MU MAC XX XX XX XX XX XX address ACL violation 22 MU assoc failed Access port refused MU lt XX gt association XX Wireless client MAC xx Xx XX xx XX XX Error lt YY gt address lt YY gt Reason code number integer 23 MU status Mobile Unit lt XX gt was associated to access XX MAC xx xx xx xx xx xx address of the associated port lt YY gt MU YY Name string of the access port 3 4 Network Events 3 1 Network Event Message Parameter Description Lookup ID Event Message Parameters 24 MU status Mobile Unit lt XX gt with MAC lt YY gt roamed XX Name string of the MU roamed from access port lt ZZ g
10. Replay TKIP Replay check failed for check fail MACSTR got the specified MAC address Yox x expecting x x n crypt c PKT_WARN tkip station TKIP Station replay counters replay counters out of sync for are out of sync MACSTR deauthing n MAC2STR mu gt cfg addr crypt c PKT INFO ccmp decrypt CCMP decrypt failed failed MACSTR dou bytes in MAC2STR hdr gt src elen crypt c PKT_INFO aes replay check AES Replay check failed for failed MACSTR got x x expected x x n the specified mac address 3 14 Network Events Table 3 1 Module Message Description crypt c PKT_WARN aes station AES Station replay counters replay counters out of sync for are out of sync MACSTR deauthing n MAC2STR mu gt cfg addr crypt c PKT INFO qos admission A mobile station has sent control verification failed n more packets then allowed crypt c PKT_INFO rx encrypted Received an encrypted frame frame from MACSTR when on an unencrypted WLAN policy is no encryption n crypt c PKT_INFO dropping clear Received a unencrypted frame frame from MACSTR on an encrypted WLAN policy requires encryption n crypt c PKT_INFO EWEP bit in WEP Extended WEP mask is set on hdr 1 Expected 0 a WEP encrypted WLAN MACSTR n crypt c PKT_INFO EWEP bitin WEP Extended WEP mask is not set hdr 0 Expected 1
11. Stuck in a Booting Loop Unable to Connect to the Switch using Telnet or SSH Web UI is Sluggish Does Not Refresh Properly or Does Not Respond Console Port is Not Responding Shutting Down the Switch 1 1 1 Switch Does Not Boot Up The WS5100 Series Switch does not boot up to a username prompt via CLI console or Telnet Table 1 1 provides suggestions to troubleshoot this issue Table 1 1 Switch Does Not Boot Up Troubleshooting Notes Possible Problem Switch has no power Suggestions to Correct e Verify power cables fuses UPS power The front panel LED lights up when power is applied to the switch Verify the power switch on the back of the switch is in the I on position Have a qualified electrician check the power source to which the switch is connected Chassis fans and or CPU fan not rotating e Visually inspect the fans located inside the switch chassis e f one or more of the CPU fans are not running contact the Symbol Support center for further instructions All else Contact Symbol Support 1 1 2 Switch Takes a Long Time to Start Up Until DHCP is enabled and if static IP addresses are not being used startup can be extremely slow This is normal 1 1 3 Switch Does Not Obtain an IP Address through DHCP The WS5100 Series Switch requires a routable IP address for the administrator to manage it via Telnet SSH or a Web browser By default the switch boots up with a non routable sta
12. but failover does heartbeat receive monitoring heartbeats from the Standby not occur then there is possible switch congestion on the network causing the heartbeats to be lost Also look for other events prior to the lost heartbeats that might indicate a problem such as Ethernet port disconnected 47 Standby active The Standby switch has changed its state from A failover has occurred Monitoring to Active 48 Primary internal failure reset 49 Standby internal failure reset 50 Standby auto The Standby switch is auto reverted from Active revert to Monitoring This event is reported by the Standby switch 51 Primary auto revert The Primary wireless switch is auto reverted from Halted to Connected This event is reported by the Primary wireless switch 52 Auto channel Misleading text It is the Channel not an error select error that is in the string 53 Emergency Policy The Emergency Switch Policy is activated active 54 Emergency Policy The Emergency Switch Policy is deactivated deactivated 55 Low flashspaceon The used disk space exceeds 80 This will be Remove any unused policies ACLs switch alert reported approximately every five hours user names files etc 56 Miscellaneous Case ASEVENT_EVENT_PSD_REBOOT_NOBDOS Switch will need to re boot and debug events KerberosWlanAuthOperation OnStart RADIO TYPE FH pRadio gt GetType NULL pCountry gt GetFHInfo CWlan KerberosC
13. d prtl MACSTR its addresses seq d flowctl c PKT_INFO fc can t send A WISP data packet has failed to send flowctl c PKT_WARN std pkt sent An attempt has been made to d not in ack queue remove a failed packet from q_elem gt seq the ACK queue but the packet is not there flowctl c PKT_INFO mgmt fc can t A WISP management packet send has failed to send flowctl c PKT WARN mgmt fc send An attempt has been made to failed seq d not in ack queue q_elem gt seq remove a failed packet from the ACK queue but the packet is not there 3 18 Network Events Table 3 1 Module Message Description flowctl c PKT_INFO MACSTR fc free Remove the FC queue for the queues MAC2STR prtl ptr radio with the specified MAC gt cfg addr address when deleting the radio flowctl c PKT_ERR Unknown fc type Detected an unkown WISP bd on MACSTR flow control type flowctl c PKT_ERR flowctl An attempt has been made to num_pkts_on_portal 0 decrement the packet counter ac_idx d can t dec when it is already at zero flowctl c PKT_ERR d not found in The given WISP sequence is ack queue for MACSTR not in the ACK queue seq flowctl c PKT_INFO MACSTR fc Flow control window wrap window wrap around curr around occured d new d flowctl c PKT WARN MACSTR ack gq Tried to update WISP with is null for seq 0
14. highest rate x allowed rates Description It is already in the highest rate setting ratescale c PKT_INFO MACSTR rate s to bs Yd d pct d Ratescale is a switch from old rate to new rate reassembly c PKT_ERR fragment too big Reassembed packets does not to copy d bytes skb gt len fit into a single packet buffer reassembly c PKT ERR reassy unknown Unknown WISP fragment type cmd type or command reassembly c PKT ERR error fragment Reassembed packets does not too big to copy d bytes fit into the single packet copy len buffer reassembly c PKT ERR PS Frag Send Failed to get packet buffer unable to alloc skb from the OS reassembly c PKT ERR Failed to get packet buffer to PS BCMC Frag Send send BC packets unable to alloc skb rssi c PKT_ERR rssi badvals ap Trying to convert RSSI to DBM Yod rd d rssi d ap for an unknown combination rd rssi of ap radio and rssi tunnel c PKT_INFO s Unknown Unknown tunnel tunnel d FUNCTION vdev c PKT_ERR null device Attempted to get stats for an passed to get stats routine unknown VLAN MU Disassociation Codes Table 4 1 provides reason codes for 802 11 mobile unit disassociation 4 1 802 11 Mobile Unit Disassociation Codes ID 802 11 or Symbol WPA Reason Code Description 0 REASON_CODE_80211_ SUCCESS Reser
15. it requested to associate If this is not intentional check your ACL violation to the WLAN with an Access Control List Access Control List and make sure this MAC address is not rejected by policy 22 MU assoc failed This message cannot be due to REASON CODE Either incorrect security policy is 80211 STATION LIMIT EXCEEDED applied or policy is configured incorrectly 23 MU status A MU associated to an access port None associated 24 MU status A MU roamed from to another access port Refer to reason codes table for an roamed explanation 25 MU status A MU disassociated from an access port disassociated 26 MU EAP auth A MU EAP authentication request failed Invalid username or password Login failed again 27 MU EAP auth A MU EAP authentication request succeeded SUCCESS 28 MU Kerberos auth A MU Kerberos authentication request failed failed 29 MU Kerberos auth A MU Kerberos authentication request SUCCESS succeeded 30 MUTKIP decrypt The switch has encountered high levels of This could be suspicious If this is a failure sequential decrypt failures with this MU known MU it should be re associated 3 10 Network Events 3 2 Network Event Course of Action Lookup Continued ID Event Description Possible Course of Action 31 MUTKIP replay The switch has encountered high levels of failure sequential decrypt failures with this MU 32
16. not set MU but the PSP bit is not set psp c PKT_INFO psp mu A station with the given MAC MACSTR authenticating address is in the process of MAC2STR mu_ptr gt cfg addr authentication psp c PKT INFO psp free mu Free PSP queue for MU qugue psp c PKT INFO psp free portal Free radio PSP queue queues ps wisp c PKT_WARN radio Missed WISP packet for given MACSTR lost first frag of sequence range seq 9604x till 04x ps_wisp c PKT_WARN radio Missed WISP packet for given MACSTR lost seq You to sequence range ibu ps_wisp c PKT_WARN warning Failed to switch a packet from unable to queue skb a radio to the CC ps_wisp c PKT_INFO warning rx wisp Received a WISP data packet data from unknown portal from an unknown portal ps_wisp c PKT_INFO ps rx from cc Received a packet from the no portal to queue to CC but there is no radio to send to ps_wisp c PKT_ERR s CC sending Received a packet from the data pack to unknown MU CC but the intended MU is FUNCTION unknown ps_wisp c PKT INFO ps rx from cc Failed to encrypt a packet packet failed encryption from the CC ratescale c PKT ERR s curr d allowed x FUNCTION Tried to get to a lower or higher rate beyond the allowed rate for a MU 3 24 Network Events Table 3 1 Module ratescale c Message PKT ERR ratescale no
17. on Keyguard TKIP or CCMP MACSTR n encrypted WLANs crypt c PKT INFO AES CCMP AES CCMP Encrypt failed encrypt failed MACSTR n MAC2STR hdr gt src crypt c PKT_INFO qos admission The intended receiving station control verification failed n has exceed its bandwidth use allocated by QOS crypt c PKT_ERR unknown s The WLAN has an encryption encryption type d type that is unknown to the packet driver This is to guard against programming errors from other modules crypt c PKT_WARN mic check MIC check failed failure MACSTR got MACSTR calc MACSTR n dhcp c PKT_WARN s wrong IP Received a non IP v4 packet version u __FUNCTION__ skb gt nh iph gt version dhcp c PKT_ERR s bad cookie Recevied a DHCP packet with x __ FUNCTION ntohl U32 posn an unknown cookie Network Events amp Kern Messages 3 15 Table 3 1 Module Message Description driver c PKT ERR device s needs A platform specific physical to be re installed devname device has not been installed idx For example eth1 and eth2 on Monarch have not been installed driver c PKT_INFO Driver deliverto Mobility error Linux vlan d n PS_Get_SKB_Vlan_Tag skb driver c PKT_INFO rx from Linux The packet driver received a packet from Linux This is for debugging purposes only driver c PKT_ERR Error initia
18. range vlan tag of range VLAN id pal c PKT ERR Multicast Detected that the swich is Flooding Detected limiting making too many copies of a the segments in broadcast multicast packet that uses too domain to d copy limit much system bandwidth The switch limits the overall MC bandwith per VLAN as if the multicast packet limit is 32 or less The overall MC bandwith is 3200 packets and the number of copies for a given multicast packet is 3200 multi cast packet limit when multicast packet limit 32 the number of copies 3200 32 100 copies If the multicast packet limit is 33 or above the overall MC bandwith is 2500 packets and the number of copies for a given multicast packet is 3200 limit When multicast packet limit is 128 e g the number of copies is 2500 128 19 copies pal c PKT_INFO Sending a unicast packet to PAL_Unicast_To_WLAN the WLAN pal c PKT ERR s MU The intended station is not MACSTR has a null prtl associated with any radio __FUNCTION__ MAC2STR mu_ptr gt cfg addr pal c PKT INFO Non IP pkt no The packet is not an IP packet DSCP bits Default DSCP to Default DSCP value 0x08 pal c PKT INFO Received 802 3 ethernet PAL Unicast From LAN packet pal c PKT_INFO Failed to getnew Failed to get a packet buffer skb skip from OS pal c PKT INFO from switch Switching a packet from the Sending to wire switch to the Ethernet w
19. shut down the WS5100 Series Switch from the CLI issue a halt command as the halt command is now used to shut down the WS5100 Series Switch with the release of the 3 0 version WS5100 baseline WS5100 halt Wireless switch will be halted do you want to continue y n y The system is Q going down NOW Connection is closed by administrator WIOS SECURITYMGR 395 DNSALG Shutting down WIOS SECURITYMGR 395 FTPALG Shutting down The system is halted NOTE The WS5100 will power off after issuing a halt command through a software toggle of the power supply Be sure to flip the power switch to the Off position If the power cord is removed and reinstalled or power is lost and restored the switch will power back on 1 2 Access Port Issues This section describes various issues related to access ports within the WS5100 Series Switch network 1 2 1 Access Ports are Not Adopted Access ports are not being adopted Table 7 7 provides suggestions to troubleshoot this issue Table 1 7 Access Ports are Not Adopted Troubleshooting Notes Possible Issue Suggestions to Correct Access port is not configured Verify the license key that is set in the switch Country code for switch is Verify the country code is entered into the switch prior to adopting any access ports The not set switch is not fully functional until a country code is set Access ports are off network Verify the access ports
20. well From the WS5100 running either 1 4 x or 2 x create a configuration and save it on the switch WS5100 save file name gt lt cfg gt This is the configuration that will be upgraded to the new 3 0 baseline NOTE Symbol recommends saving a copy of the switch configurartion to a secure location before the upgrade If an error occurs with the upgrade a viable configuration will be needed to restore on the switch Copy the configuration file lt cfg gt from the legacy WS5100 to the Windows system where the conversion utility resides Use ftp or tftp to transfer the file Click on the WS5100 configuration Upgrade icon from the Windows system Select the config file copied on to the windows system and run it A folder having the same name as the config file is created The folder contains the converted startup config file in the new upgraded format along with other log files Copy the startup config file back to the WS5100 running using either tftp or ftp Download or copy the image file xw55100 3 0 0 0 XX v150r lt WS5100 3 0 0 0 XX v2 gt to the WS5100 running the legacy switch firmware NOTE If upgrading a 1 4 x version WS5100 to the new 3 0 baseline be sure you are using the lt WS5100 3 0 0 0 XX v1 gt image file If upgrading a 2 x version WS5100 to the new 3 0 baseline be sure you are using the lt WS5100 3 0 0 0 XX v2 gt image file Updating the System Image 5 3 9 On WS5100 running the
21. 11 provides suggestions to troubleshoot this issue Table 1 11 Switch is Not Failing Over Troubleshooting Notes Possible Issues Suggestions to Correct Verify the Primary and Secondary switches are Standby enabled and have the correct MAC address configured for the correct Primary Secondary switch Primary and Standby switches are not both enabled Overview 1 9 Table 1 11 Switch is Not Failing Over Troubleshooting Notes Continued Possible Issues Primary and Standby switches have mismatched software versions Suggestions to Correct Mismatch configurations are not allowed Verify that the Primary and Secondary switches have the same software versions running Primary and Standby switches cannot communicate with each other Verify that the Primary and Secondary switch are configured properly and attempt to ping each switch using the ping command from each switch Other problems as listed in switch logs Review the local logs on the Standby switch MAC address configuration issues Review the Syslog The correct MAC address should be seen when checking the Syslog heartbeat messages Conflicting addressing on same network If more than one Primary switch exists on the same network then use MAC addresses to configure All else Contact Symbol Support 1 4 2 Switch is Failing Over Too Frequently Switch failing over too frequently flapping Table 1 12 provides
22. 2 e Adda AAA client on switch 2 with NIC2 IP address of switch 1 e Save the current configuration Authentication using LDAP fails Ensure the following have been attempted e s LDAP server reachable e Have all LDAP attributes been configured properly e Dbtype must be set to LDAP in AAA configuration e Save the current configuration VPN Authentication using onboard RADIUS server fails Ensure the following have been attempted e Ensure that the VPN user is present in AAA users e This VPN user MUST NOT added to any group e Save the current configuration Accounting does not work with external RADIUS Accounting server Ensure that accounting is enabled e Ensure that the RADIUS Accounting server reachable 7 4 Security Issues Verify that the port number being configured on accounting configuration matches that of external RADIUS A Verify that the shared secret being configured on accounting configuration matches that of external RADIUS Accounting Server 7 2 1 Troubleshooting RADIUS Accounting Issues Use the following guidelines when configuring RADIUS Accounting ly The RADIUS Accounting records are supported only for clients performing 802 1X EAP based authentication The user name present in the accounting records could be that of the name in the outer tunnel in authentication methods like TTLS PEAP If the switch crashes for whatever reason and there were active EAP clients then there would be no corresponding
23. Detection Troubleshooting n 0c eee eee eee Troubleshooting Firewall Configuration Issues 0 0 0 0 000 0 cece cece iv WS5100 Series Switch Troubleshooting Guide About This Guide Introduction This guide provides information for troubleshooting issues on the WS5100 Series Switch NOTE Screens and windows pictured in this guide are samples and can differ from actual screens Documentation Set The documentation set for the WS5100 Series Switch is partitioned into the following guides to provide information for specific user needs e WS5100 System Reference describes WS5100 Series Switch Web UI configuration activities and the resulting network behavior e WS5100 Installation Guide describes the basic setup and configuration required to transition to more advanced configuration of the switch e WS5100 CLI MIB Reference describes the Command Line Interface CLI and Management Information Base MIB commands used to configure the WS5100 Series Switch e WS5100 Migration Guide provides upgrade instructions and new feature descriptions for legacy users of the WS5100 Series Switch Document Conventions The following conventions are used in this document to draw your attention to important information NOTE Indicate tips or special requirements CAUTION Indicates conditions that can cause equipment damage or data loss viii WS5100 Series Switch Troubleshooting Guide WARN
24. FF and ESSID as If you have enabled AP Scan ensure that at least a single radio is active AP scan does not send a scan request to an inactive or unavailable radio Just enabling detectorscan will not send any detectorscan request to any adopted AP User should also configure at least a single radio as a detectorAP This can be done using the set detectorap command in rogueap context Security Issues 7 5 7 4 Troubleshooting Firewall Configuration Issues Symbol recommends adhereing to the following guidelines when dealing with problems related to WS5100 Firewall configuration A Wired Host Host 1 or Wireless Host Host 2 on the untrusted side is not able to connect to the Wired Host Host 3 on the trusted side Ly Check that IP Ping from Host1 Host2 to the Interface on the Trusted Side of the WS5100 switch works CLI from any context ping lt host ip_address gt If it works then there is no problem in connectivity Check whether Host 1 Host 2 and Host 3 are on the same IP subnet If not add proper NAT entries for configured LANs under FireWall context After last step check again that IP Ping from Host1 to the Interface on the Trusted Side of the WS5100 switch works If it works then problem is solved A wired Host Host 1 on the trusted side is not able to connect to a Wireless Host Host 2 or Wired Host Host 3 on the untrusted side 1 2 3 Check that IP Ping from Host1 to the Interface on the Untrus
25. ING Indicates a condition or procedure that could result in personal injury or equipment damage Notational Conventions The following additional notational conventions are used in this document Italics are used to highlight the following Chapters and sections in this and related documents Dialog box window and screen names Drop down list and list box names Check box and radio button names Icons on a screen GUI text is used to highlight the following Screen names Menu items Button names on a screen bullets indicate Action items Lists of alternatives Lists of required steps that are not necessarily sequential Sequential lists e g those that describe step by step procedures appear as numbered lists Overview This chapter describes common system issues and what to look for while diagnosing the cause of a problem Wherever possible it includes possible suggestions or solutions to resolve the issues The following sections are included e Wireless Switch Issues e Access Port Issues e Mobile Unit Issues Failover Issues Installation Issues Miscellaneous Issues System Logging Mechanism 1 2 Overview 1 1 Wireless Switch Issues This section describes various issues that may occur when working with the WS5100 Series Switch Possible issues include Switch Does Not Boot Up Switch Takes a Long Time to Start Up Switch Does Not Obtain an IP Address through DHCP Switch is
26. MIB Browser side Community name is case sensitive 6 2 Troubleshooting SNMP Issues MIB not visible in the MIB browser The filename mib file should be first compiled using a MIB compiler which creates a smidb file This file must be loaded in the mib browser If SETs still don t happen Check to see if environment variables are set The following are the env variable to be set SNMPCONFPATH butterfly snmp MIBDIRS butterfly snmp mibs MIBS ALL Restart the SNMP agent the snmpd daemon Not getting snmptraps Check whether snmp traps are enabled through CLI or Applet Configure MIB browser to display notifications or traps This would generally be a check box in the MIB browser preferences Still Not Working Double check Managers IP Address community string port number read write permissions and snmp version Remember community string IS CASE SENSITIVE Security Issues This chapter describes the known troubleshooting techniques for the following data protection activities e Switch Password Recovery e RADIUS Authentication e Rogue AP detection Firewall configuration 7 2 Security Issues 7 1 Switch Password Recovery If the switch Web UI password is lost you cannot get passed the Web UI login screen for any viable switch configuration activity Consequently a password recovery login must be used that will default your switch back to its factory default configuration To ac
27. STOP accounting record If using the on board RADIUS Accounting server one can delete the accounting files using the acct purge command in the AAA context If using the on board RADIUS Accounting server the files would be logged under the usr var log radius radacct lt clientIP gt In this case the lt clientlP gt is the SRC IP used to send across the accounting packets in the CellController Typically this depends on the IP of the Radius Accounting Server and the CC binds to the interface over which the UDP packet would go out based on the routing tables 7 3 Rogue AP Detection Troubleshooting Symbol recommends adhereing to the following guidelines when configuring Rogue AP detection is Basic configuration required for running Rogue AP detection e Enable any one of the detection mechanism e Enable rogueap detection global flag After enabling rogueap and anyone of the detection mechanisms look in the roguelist context for detected APs If no entries are found do the following e Check the global rogueap flag by doing a show in rogueap context It should display Rogue AP status as enable and should also the status of the configured detection scheme e Check for the Symbol AP flag in rulelist context If it is set to enable then all the detected APs will be added in approved list context e Check for Rulelist entries in the rulelist context Verify it does not have an entry with MAC as FF FF FF FF FF
28. Version Number Has Not Changed 1 10 Miscellaneous ISSUES igs cc ducaaiead died teuidawhetareieuhed Nba D 1 10 Excessive Fragmented Data or Excessive Broadcast 1 10 Excessive MemoryiLeak ccitocudetedsousevdatedoidadsteeotee ee 1 10 System Logging Mechanism 0 000000 c cece eee eee ees 1 11 Chapter 2 LED Information LED INTONMALIDN 22 33k AG te KW KG veask ode Axo nda oe Dewan axscha van GA 2 1 SAUDE a ced ok ALAK GG KA HES CLNG NA ARIA NG ALAGAD 2 2 ANA E ET 2 2 EEO EEEE EER E PTEE INEA OTE SEEE TETT TTE ATT EEEE 2 2 Enor CODES Aen gece Naa MAG a AKA aoe ERRE GERA NG 2 2 Chapter 3 Network Events amp Kern Messages Network Event Message Parameter Description Lookup 3 1 Network Event Course of Action Lookup 000 0000 cece eee eee ees 3 7 KERN Messages scccan gunk reran arrana shah ewes eee AAE aS 3 12 Chapter 4 MU Disassociation Codes 802 11 Mobile Unit Disassociation Codes 0 0 4 1 Chapter 5 Updating the System Image Upgrading the Switch Image from 1 4 x or 2 x to Version 3 0 5 2 Downgrading the Switch Image from Version 3 0 to 14x0r2X 5 3 Chapter 6 Troubleshooting SNMP Issues Chapter 7 Security Issues SWITCH Password RECOvVeETy ois cnt AnG ieee tmemaueach Kaka oan dead 7 2 RADIUS Troubleshooting 0 0 00 c eee cece eee eens 7 2 Troubleshooting RADIUS Accounting Issues Rogue AP
29. WS5100 Series Switch Troubleshooting Guide symbol The Enterprise Mobility Company Chapter 1 Overview Wireless Switch Issues niian iras iia rih enee ene e es 2 Switch Does Not Domt UDe cccsodcetessaadhadddeuvhuvbenarddannes 1 2 Switch Takes a Long Time to Start Up n on aana eee 1 2 Switch Does Not Obtain an IP Address through DHCP 1 2 Switch is Stuck ina Booting Loop 1 3 Unable to Connect to the Switch using Telnet or SSH 1 3 Web Ul is Sluggish Does Not Refresh Properly or Does Not Respond 1 4 Console Port is Not Responding 0 0 00 eee e eee eee 1 4 Shutting Down the Switch Ng Bang tan Aa MG ere eae 1 5 Shutting Down the Switch using the 1 4 x 2 x Shutdown Command 1 5 Shutting Down the Switch using the 3 0 Halt Command 2 16 Access Port ISSUES AA RAE RE 6 Access Portsiare Not AdOpted aaa nakakasa AKNG ARKA Kasa 1 6 Mobile Unit Issues a E RE 1 7 Access Port Adopted but MU is Not Being Associated 1 7 MUs Cannot Associate and or Authenticate with Access Ports 1 8 il WS5100 Series Switch Troubleshooting Guide Poor Voice Quality ISSUGS ytrer naa a ote ne AG cea stu ce 1 8 FAIOVEN RA AA anaemia twee eens 1 8 Switch is Not Failing Over 1 8 Switch is Failing Over Too Frequently 0 00220200000 1 9 Installation Issues 2 cnet eee ee 1 9 After Upgrade
30. XX MAC XX xXx XX XX XX XX address of the general has been used by an existing access port radio or access port 5 AP adopt failure Access port policy prevented port with MAC XX MAC xx xx xx xXx xx xx address of the policy disallow lt XX gt from being adopted access port 6 AP adopt failure This event and message is currently not Not applicable acl disallow configured It will be configured in the next service release 7 AP adopt failure Access port lt XX gt was not adopted because XX MAC xx xx xx xXx xx xx address of the limit exceeded maximum limit has been reached access port 8 AP adopt failure License denied access port lt XX gt adoption XX MAC xx xx xx xx xx xx address of the license disallow Maximum access ports allowed with access port current license lt YY gt YY License Level integer 9 AP adopt failure Access port with MAC lt XX gt can not be XX MAC XX XX XX XX XX XX address of the no image adopted because no valid firmware image access port file can be found 10 AP status offline Access port lt XX gt with MAC address lt YY gt XX Name string of the access port is unavailable lt YY gt MAC XX XX XX XX XX Xx address of the access port Taking access port lt XX gt with MAC address lt YY gt offline XX Name string of the access port lt YY gt MAC XX XX XX XX XX Xx address of the access port AP status alert Acc
31. a or Excessive Broadcast Excessive fragmented data or excessive broadcast Table 1 14 provides suggestions to troubleshoot this issue Table 1 14 Excessive Fragmented Data or Excessive Broadcast Troubleshooting Notes Possible Issues Suggestions to Correct Fragmentation e Change the MTU size to avoid fragmentation on other ethernet devices e Do not allow VoIP traffic when operating on a flat network no routers or smart switches e Move to a trunked Ethernet port e Move to a different configuration All else Contact Symbol Support 1 6 2 Excessive Memory Leak Excessive memory leak Table 7 15 provides suggestions to troubleshoot this issue Table 1 15 Excessive Memory Leak Troubleshooting Notes Possible Issues Suggestions to Correct Using the CLI or Web Ul s Diagnostics section to check the available virtual memory If any one process displays an excessive amount of memory usage that process could be one of the possible causes of the problem Memory leak Overview 1 11 Table 1 15 Excessive Memory Leak Troubleshooting Notes Continued Possible Issues Too many concurrent Telnet or SSH sessions Suggestions to Correct Keep the maximum number of Telnet or SSH sessions low 6 or less even though up to 8 sessions are allowed All else Contact Symbol Support 1 7 System Logging Mechanism The WS5100 Series Switch provides subsystem logging to aSyslog server Th
32. al c PKT_WARN s de auth Tried to send a packet for a MACSTR tx ing on wrong MU through a radio that it is radio MACSTR shouldbe not currently associated on MACSTR Sending de auth to forces it out pal c PKT ERR s invalid data Detected an invalid 802 11 sub type X sub type in packet FUNCTION sub type pal c PKT_WARN pshandle de Received a control frame from authing MACSTR an unknown station Sending unknown src addr in ctl de auth forces it out frame MAC2STR rhdr gt src pal c PKT ERR s 802 11 data Received a runt 802 11 pkt too small d bytes packet FUNCTION skb gt len pal c PKT_ERR Yos unknown Received unkown 802 11 frame type 9ox frame type FUNCTION ctl amp MASK CTL FRAME TYPE pal c PKT INFO Received a wireless packet PAL Rx From WLAN Should be removed pal c PKT INFO proxy arp resp A proxy ARP response was was sent sent pal c PKT INFO Sent a packet to the Linux PD Tx To Linux kernel Will be removed pal c PKT INFO Sent a packet to Ethernet PD Tx To Wire Wire pal c PKT_INFO Defragmenting 802 11 data PAL Defrag ESS Data packet 3 20 Network Events Table 3 1 Module Message Description pal c PKT ERR Yos new skb Failed to get a buffer from the allocation failed OS FUNCTION pal c PKT_ERR vlan id d out of Received a packet with an out
33. are connected to the network and powered on Switch is configured as Standby switch Verify the switch is not configured as a Standby system prior to adopting any access ports Even if a Standby switch is not in use the Primary switch must be in an active state in order for it to adopt access ports The state is automatically determined by the failover system From the CLI or Web UI check the standby state to see if the switch is either Primary or Standby Overview 1 7 Table 1 7 Access Ports are Not Adopted Troubleshooting Notes Continued Possible Issue Suggestions to Correct Access ports are restricted Verify the switch is not configured with an access control list that does not allow access in configuration port adoption verify that access port adoption is not set to deny Ensure that the access port adoption policy is added with a WLAN Access Port is on Exclude Verify the WS5100 Series Switch ACL adoption list does not include the access ports List that are not being adopted Miscellaneous other issues Check the access port LEDs for Loadme message on start up e With a packet sniffer look for 8375 broadcast packets e Reset the WS5100 Series Switch If the switch is hung it may begin to adopt access ports properly once it has been reset All else Contact Symbol Support 1 3 Mobile Unit Issues This section describes various issues that may occur when working with the Mobi
34. ccess Ports Troubleshooting Notes Possible Issue Suggestions to Correct Preamble differences Verify that the Preamble matches between switch and MUs Try a different setting Device key issues Verify in Syslog that there is not a high rate of decryption error messages This could indicate that a device key is incorrect MU is not in Adopt List Verify the device is not in the do not adopt ACL Keyguard not set on client Verify Keyguard is set on the client if the Security WLAN Policy calls for Keygaurd 1 3 3 Poor Voice Quality Issues VOIP MUs BroadCast MultiCast and SpectraLink phones have poor voice quality issues able 7 70 provides suggestions to troubleshoot this issue Table 1 10 Poor Voice Quality Issues Troubleshooting Notes Possible Issue Suggestions to Correct Traffic congestion with data e Maintain voice and data traffic on separate WLANs traffic e Use a QoS Classifier to provide dedicated bandwidth if data and voice traffic are running on the same WLAN Long preamble not used on Verify that a long preamble is used with Spectralink phones Spectralink phones 1 4 Failover Issues This section describes various issues related to the failover capabilitie of the WS5100 Series Switch Possible issues include e Switch is Not Failing Over e Switch is Failing Over Too Frequently 1 4 1 Switch is Not Failing Over Switch is not failing over Hot Standby as appropriate Table 1
35. cess the switch using a password recovery username and password data files from the switch flash dir Only the switch s license keys are retained You should be able to log in using the default username and password admin superuser and restore the switch s previous configuration only if it has been exported to a secure location before the password recovery procedure was invoked A CAUTION Using this recovery procedure erases the switch s current configuration and 1 Connect a terminal or PC running terminal emulation software to the serial port on the front of the switch The switch login screen displays Use the following CLI command for normal login process WS5100 login cli 2 Enter a password recovery username of restore and password recovery password of restoreDefaultPassword User Access Verification Username restor Password restoreDefaultPasword WARNING This will wipe out the configuration except license key and user data under flash and reboot the device Do you want to continue y n 3 Press Y to delete the current configuration and reset factory defaults The switch will login into the Web UI with its reverted default configuration If you had exported the switch s previous configuration to an external location it now can be imported back to the switch 7 2 RADIUS Troubleshooting The issues defined in this section have the following troubleshooting workarounds Radius Server
36. d the maximum limit of When the limit has been reached the reached 128 MUs which can associate to a single access access port will not allow any port additional MUs to associate 16 AP detected A new access port was detected Network Events amp Kern Messages 3 9 3 2 Network Event Course of Action Lookup Continued ID Event Description Possible Course of Action 17 Device msg A DEVICEINFO message is received from an AP There may be multiple Primary and dropped info with the AP configuration but the AP claims to Active WS5100s on the same physical have another switch as parent subnet Either remove the extra switches or configure them for Hot Standby operation 18 Device msg A LOADME request is received from an AP a There may be multiple Primary and dropped loadme WSAP 50xx but the AP claims to have another Active WS5100s on the same physical switch as parent subnet Either remove the extra switches or configure them for Hot Standby operation 19 Ether port A previously disconnected Ethernet port was re If you see excessive amounts of this connected connected message you may have a cable or switch hardware problem 20 Ether port A previously connected Ethernet port was If you see excessive amounts of this disconnected disconnected message you may have a cable or switch hardware problem 21 MU assoc failed This MU was rejected as
37. derstanding of the WS5100 Series Switch network events that can occur These tables are Table 3 1 Network Event Message Parameter Description Lookup e Table 3 2 Network Event Course of Action Lookup on page 3 7 3 1 Network Event Message Parameter Description Lookup ID Event 0 License number change Message Changed license level from lt XX gt license number access ports to lt YY gt number access ports Parameters XX previous license number an integer YY new license number an integer 1 Clock change The Wireless Switch clock was changed lt XX gt lt YY gt seconds XX OF YY offset in seconds an integer 3 2 Network Events 3 1 Network Event Message Parameter Description Lookup ID Event Message Parameters 2 Packet discard Discarded Packet Wrong NIC lt XX gt lt XX gt vs_ XX Ethernet port that received the packet wrong NIC lt YY gt from access port ZZ 10r2 YY Ethernet Port that the access port was adopted from 1 or 2 ZZ MAC xx Xx Xx XX Xx xx address of the Access Port 3 Packet discard Discarded Packet Wrong VLAN lt XX gt lt XX gt XX VLAN that received the packet an wrong VLAN vs lt YY gt from access port lt ZZ gt integer YY VLAN the access port was adopted from an integer ZZ MAC xx Xx XX XX Xx xx address of the access port 4 AP adopt failure Adoption lt XX gt failed The MAC address
38. devzone symbol com Additional Information Obtain additional information by contacting Symbol at 1 800 722 6234 inside North America 1 516 738 5200 in outside North America http www symbol com Symbol Technologies Inc One Symbol Plaza Holtsville New York 11742 1300 http www symbol com 72E 95927 01 Revision A January 2007
39. does not start upon enable Ensure the following have been attempted e mport valid server and CA certificates e Add a Radius client in AAA context e Ensure that key password in AAA EAP context is set to the key used to generate imported certificates e DO NOT forget to SAVE Radius Server does not reply to my requests Ensure the following have been attempted e Add a Radius client in AAA configuration with NIC1 NIC2 IP address Security Issues 7 3 e Save the current configuration e Ensure that Security Policy is configured for this RADIUS server Radius Server is rejecting the user Ensure the following have been attempted 1 Verify a SAVE was done after adding this user 2 Is the user present in a group e f yes check if the Wlan being accessed is allowed on the group e Check if time of access restrictions permit the user Time of Restriction configured does not work Ensure the following have been attempted e Ensure that date on the system matches your time Authentication fails at exchange of certificates Ensure the following have been attempted e Verify that valid certificates were imported e If the Supplicant has Validate Server Certificate option set then make sure that the right certificates are installed on the MU When using another WS5100 switch 2 as RADIUS server access is rejected Ensure the following have been attempted e Make sure that the user group and access policies are properly defined on switch
40. e field ccdev c PKT ERR ccdev CC server The packet driver received a not up packet that is destined to cell controller server and has detected that cell controller server is not up and running This can happen if cell controller server has crashed Network Events amp Kern Messages 8 83 13 Table 3 1 Module Message Description ccdev c PKT WARN Qugue to user The queue from packet driver space full packet to the cell controller server is throttled d full and additional packets rd list dropped destined for the cell controller are being receieve The queue limit is 1000 packets for the WS5100 3 0 This can happen if cell controller process has died and the packet driver did not detected this As a result the system is flooded with packets that require processing by the cell controller crypt c PKT_WARN crypt enabling A condition has triggered countermeasures on wlan counter measures on the d wlan idx specified WLAN crypt c PKT INFO crypt disabling A condition has been satified countermeasures on wlan to disable counter measures d wlan idx on the specified WLAN crypt c PKT INFO WEP Decrypt Decryption failed for the Failed MACSTR n specified mobile MAC MAC2STR mu scfg addr address crypt c PKT INFO s decrypt Detailed failure on WEB failure MACSTR iv32 decrypt failure Ox x iv16 Ox x n crypt c PKT_INFO TKIP
41. ed by RADIUS server hostname IP address Radius server RADIUS server hostname IP string address 39 Radius server Radius server s is unreachable radius server name timeout 40 KDC user added Adding KDC User lt username gt user namel time lt timestamp gt timestamp 41 KDC user Changed KDC User lt username gt user name changed time lt timestamp gt timestamp 42 KDC user deleted Removed KDC User lt username gt user name time lt timestamp gt timestamp 43 KDC DB replaced Replaced KDC DB Modified Locally Replaced KDC DB Modified by SEMM 44 KDC propagation KDC Propgation fails on host lt host name gt host name failure KDC Propgation fails 45 WPA counter Began WPA counter measures for WLAN name of WLAN measures active lt WLAN names ESS lt ESS ID ESSID 46 Primary lost Primary lost heartbeats heartbeat 47 Standby active Fail over took place Standby machine is now in Active state 48 Primary internal Primary internal failure Resetting failure reset 49 Standby internal Standby internal failure Resetting failure reset 50 Standby auto Standby Auto Reverting revert 51 Primary auto revert Primary Auto Reverting 3 6 Network Events 3 1 Network Event Message Parameter Description Lookup ID Event Message Parameters 52 Auto channel ACS failed to find a valid channel err Channel select error lt channel gt MAC add
42. en the shut down command 1 4 x and 2 x from the halt command 3 0 1 1 8 1 Shutting Down the Switch using the 1 4 x 2 x Shutdown Command To gracefully shutdown the WS5100 Series Switch issue the shut down command from the configure context in the CLI WS5000 Cfg gt shutdown This command will halt the system Amanual power cyclewillbe required to re start the switch Do you want to proceed yes no yes System shut down might take a few mins Shutting down the switch Shutting down dhcp daemon done Shutting down apache server in the OPEN mode done Shutting down cell controller done Shutting down snmpd agent done Shutting down Postgres done INIT Sending processes the TERM signal Hostname WS5000 symbol com Shutting down PacketSwitch interface Shutting down dhcp daemon done Shutting down apache server in the OPEN mode done Cell controller not running 12c core Device or resource busy Shutting down Postgres done Stopping periodic command scheduler cron 1 6 Overview Stopping internet superserver inetd Saving random seed done Stopping deferred execution scheduler atd Stopping kernel log daemon klogd Stopping system log daemon syslogd flushing ide devices hda System halted As directed wait 10 seconds and turn off the device by toggling the power switch 1 1 8 2 Shutting Down the Switch using the 3 0 Halt Command To
43. endix A Customer Support Symbol Technologies provides its customers with prompt and accurate customer support Use the Symbol Support Center as the primary contact for any technical problem question or support issue involving Symbol products If the Symbol Customer Support specialists cannot solve a problem access to all technical disciplines within Symbol becomes available for further assistance and support Symbol Customer Support responds to calls by email telephone or fax within the time limits set forth in individual contractual agreements When contacting Symbol Customer Support please provide the following information e serial number of unit e model number or product name e software type and version number North American Contacts Inside North America Symbol Technologies Inc One Symbol Plaza Holtsville New York 11742 1300 Telephone 1 631 738 2400 1 800 SCAN 234 Fax 1 631 738 5990 Symbol Support Center for warranty and service information telephone 1 800 653 5350 fax 631 738 5410 Email support symbol com International Contacts Outside North America Symbol Technologies Symbol Place Winnersh Triangle Berkshire RG41 5TP United Kingdom 0800 328 2424 Inside UK 44 118 945 7529 Outside UK A 2 WS5100 Series Switch Troubleshooting Guide Web Support Sites MySymbolCare http www symbol com services msc msc html Symbol Services Homepage http symbol com services Symbol Developer Program http
44. eout 17 DISASSOCIATION REASON CODE 4WAY IE DIFFERENCE Information element in 4 way handshake different from associated request probe response beacon 18 DISASSOCIATION REASON CODE MULTICAST CIPHER INVALID Multicast cipher is not valid 19 DISASSOCIATION REASON CODE UNICAST CIPHER INVALID Unicast cipher is not valid 20 DISASSOCIATION REASON CODE AKMP NOT VALID AKMP is not valid 21 DISASSOCIATION REASON CODE UNSUPPORTED RSNE VERSION Unsupported RSN IE version 22 DISASSOCIATION REASON CODE INVALID RSNE CAPABILITIES Invalid RSN IE capabilities 23 DISASSOCIATION REASON CODE 8021X AUTHENTICATION FAILED IEEE 802 1X authentication failed 44 DISASSOCIATION_REASON_CODE_PSP_TX_PKT_BUFFER_EXCEEDED Symbol defined non 802 11 standard code The switch has exceeded its time limit in attempting to deliver buffered PSP frames to the mobile unit without receiving a single 802 11 PS poll or NULL data frame The switch begins the timer when it sets the mobile unit s bit in the TIM section of the 802 11 beacon frame for the BSS The time limit is at least 15 seconds The mobile unit is probably gone or may be faulty MU Disassociation Codes 4 3 4 1 802 11 Mobile Unit Disassociation Codes Continued ID 71 802 11 or Symbol WPA Reason Code Description DISASSOCIATION_REASON_CODE_TRANSMIT_RETRIES_EXCEEDED Symbol defined non 802 11 standard codes The switch has exceeded it
45. ere are two Syslog systems local and remote Local Syslog records system information locally on the switch The remote Syslog sends messages to a remote host All Syslog messages conform to the RFC 3164 message format 112 Overview LED Information 2 1 LED Information The WS5100 has two vertically stacked LEDs on its front panel The LEDs display three colors blue amber and red and three lit states solid blinking and off The following tables decode the combinations of LED colors and states 2 2 Service Mode CLI 21 1 Start Up a a Power On Self Test POST running All colors in rotation All colors in rotation POST succeeded Blue solid Blue solid 2 1 2 Primary a e BC Active Continually Adopting Access Ports Blue blinking Blue solid No License to Adopt Amber blinking Amber blinking 2 1 3 Standby BL BC Active Failed Over and Adopting Ports Blue blinking Blue blinking Active Not Failed Over Blue blinking Amber solid 21 4 Error Codes Kr TU ed POST failed critical error Red blinking Red blinking Software initialization failed Amber solid Country code not configured Amber solid Amber blinking Note During first time setup the LEDs will remain in this state until the country code is configured No access ports have been adopted Blue blinking Amber blinking Network Events 8 Kern Messages This chapter includes two network event tables to provide detailed information and un
46. ess port lt XX gt with MAC address lt YY gt is in Alert status due to country not set XX Access port name string YY Access port MAC xx Xx xXx XX XX Xx address Access port lt XX gt with MAC address lt YY gt is in Alert status XX Access port name string lt YY gt Access port MAC xx xx XX XX XX XX address Network Events amp Kern Messages 3 3 3 1 Network Event Message Parameter Description Lookup ID Event Message Parameters 12 AP status Adopted an access port lt XX gt XX MAC Xx XX XX XX xXx XX address of the adopted access port Radio lt XX gt with Mac lt YY gt is adopted XX Access port name string YY MAC xx xx xx xx xx xx address of the access port 13 AP status reset Radio lt XX gt with MAC lt YY gt was reset XX Name string of the radio YY MAC xx xx xx xx xx xx address of the radio Reset the access port lt XX gt XX MAC xx xX XX XX Xx Xx address of the access port 14 AP config failed Radio lt XX gt lt YY gt no ESS configuration XX Name string of the radio wrong ESS FAIL YY MAC xx xx xx xx xx xx address of the radio 15 AP max MU count MUs for this RF port are over margin lt XX gt XX integer Number of MUs associated reached to this access port 16 AP detected Detected a new access port lt XX gt XX MAC XxX XX XX XX XX Xx address of the access port 17
47. estions to Correct Remove the flash memory and install it in a different switch Switch not getting enough ventilation Verify that the CPU fan is operating properly All else Contact Symbol Support 1 1 5 Unable to Connect to the Switch using Telnet or SSH The WS5100 Series Switch is physically connected to the network but connecting to the switch using SSH or Telnet does not work Table 1 4 provides suggestions to troubleshoot this issue Table 1 4 Unable to Connect to the Switch using Telnet or SSH Troubleshooting Notes Possible Issue Suggestions to Correct Console is not on network e Check all cabling and terminal emulation program settings to be sure they are correctly set See Console Port is Not Responding issue or the WS5100 Series Wireless Switch System Reference Guide for more details e From a another system on the same network attempt to ping the switch Telnet is not enabled and or SSH is disabled Verify that Telnet or SSH are enabled by using the CLI or GUI By default telnet is disabled 1 4 Overview Table 1 4 Unable to Connect to the Switch using Telnet or SSH Troubleshooting Notes Continued Possible Issue Max sessions have been reached Suggestions to Correct Maximum allowed sessions is 8 concurrent users connected to a switch Verify that the threshold has not been reached Primary LAN is not receiving Telnet traffic Verify that Telnet t
48. ing Sun Java JRE 1 5 or later To download the appropriate for your system go to http www sun com java All else Contact Symbol Support 1 1 7 Console Port is Not Responding The WS5100 Series Switch console port is physically connected to the host computer s serial port but pressing the Enter key gets no response from the switch Table 1 6 provides suggestions to troubleshoot this issue Table 1 6 Console Port is Not Responding Troubleshooting Notes Possible Issue Cabling issue Suggestions to Correct Ensure that a NULL modem cable is connected from the WS5100 console port to the host computer s serial port Overview 1 5 Table 1 6 Console Port is Not Responding Troubleshooting Notes Continued Possible Issue Suggestions to Correct Not using a terminal Verify a serial terminal emulation program such as HyperTerminal is in use emulation program Settings in terminal Check the serial port settings in the serial terminal emulation program being used The emulation program are correct settings are incorrectly set Terminal Type VT 100 Port COM 1 4 Terminal Settings 19200 bps transfer rate 8 data bits no parity 1 stop bit no flow control All else Contact Symbol Support 1 1 8 Shutting Down the Switch The CLI commands used to shutdown the switch have changed with the release of the 3 0 version WS5100 Series Switch Please refer to the following to differentiate betwe
49. ire Network Events amp Kern Messages 3 21 Table 3 1 Module Message Description pal c PKT INFO dropping pkt Failed to determine the src MACSTR destination for a packet dst MACSTR pal c PKT INFO proxy arp resp Proxy ARP response was sent was sent pal c PKT INFO dropping wisp Drop an unicast WISP packet packets to another switch not destined for the switch MACSTR pal c PKT INFO dropping L2 wisp Received L2 WISP packet with packets in wrong direction the wrong direction bit cmd 0x 04x cmd pal c PKT_WARN pal Packet driver tried to send a Send_2_CC call failed for a de auth packet to CC for it to deauth req n process but it failed pal c PKT_WARN pal Packet driver tried to send a Send_2_CC call failed for mu mu remove req to CC but it remove req n failed proxyarp c PKT_INFO wrong arp prot AAP protocol type is not IP x arp_hdr gt prot protocol proxyarp c PKT_INFO gratuitous arp Received a gratuitious ARP from ip u u u u n NIPQUAD arp_req gt src_ip proxyarp c PKT_ERR Yos skb alloc Failed to get a packet buffer failed FUNCTION Jj from the OS when trying to send a proxy ARP response proxyarp c PKT_INFO arp resp Sending a proxy ARP response smac MACSTR sip u uU You You dmac MACSTR dip u u u u n now ps_capwap c PKT_INFO warning rx data from unknown portal
50. l only accept part of the network that is connected data from that access port through the Ethernet to the other Ethernet port of the port which it was adopted from If the switch switch Or the access port s logical receives data from that access port on another connection to the network has Ethernet port it will be discarded changed causing it to be connected to the other Ethernet port of the switch If this is intentional the access port must first be removed from the switch and readopted through the new Ethernet port If this is unintentional reconnect the access port to the Ethernet port that it was adopted through 3 Packet discard If an Ethernet port is configured for 802 1q The access port may have been wrong VLAN trunking when an access port is adopted the removed and reconnected to another switch remembers which VLAN the access port part of the network that is connected was adopted from The switch will only accept to the other Ethernet port of the data from that access port through the VLAN switch Or the access port s logical which it was adopted from If the switch receives connection to the network has data from that access port on another VLAN it changed causing it to be connected to will be discarded the other Ethernet port of the switch If intentional the access port must be removed from the switch and readopted through the new Ethernet port If unintentional reconnect the access port to the Ethernet port that it
51. le Units associated with the wireless switch or associated Access Ports Possible issues include e Access Port Adopted but MU is Not Being Associated e MUs Cannot Associate and or Authenticate with Access Ports e Poor Voice Quality Issues 1 3 1 Access Port Adopted but MU ts Not Being Associated Access port associated with an MU is not yet being adopted Table 1 8 provides suggestions to troubleshoot this issue Table 1 8 Access Port Adopted but MU is Not Being Associated Troubleshooting Notes Possible Issue Suggestions to Correct Unadopted access port Verify that the switch has adopted the access port with which the MU is trying to associate Incorrect ESSID applied to Verify on the MU that the correct ESSID has been applied to the MU the MU Ethernet port configuration Verify that the Ethernet port connected to thenetwork and has a valid configuration issues e f DHCP is used verify that the Ethernet cable is connected to the same NIC upon which DHCP services are enabled Incorrect security settings Verify that the correct security settings are applied to a WLAN in which the MU is tryng to associate All else Contact Symbol Support 1 8 Overview 1 3 2 MUs Cannot Associate and or Authenticate with Access Ports MUs cannot associate and or authenticate with access ports Table 1 9 provides suggestions to troubleshoot this issue Table 1 9 MUs Cannot Associate and or Authenticate with A
52. legacy switch firmware type WS5100 service WS5100 password password exec Upon reboot the switch runs the 3 0 image using startup config as the running configuration 10 Repeat the instructions above for additional switch upgrades ensuring lt WS5100 3 0 0 0 XX v1 gt is used for 1 4 x version upgrades and lt WS5100 3 0 0 0 XX v2 gt is used for 2 x version upgrades 5 2 Downgrading the Switch Image from Version 3 0 to 1 4 x or 2 x If for some reason you want to downgrade your WS5100 back down to a 1 4 x or 2 x version firmware image use one of the two following image files e WS5100 1 4 3 0 012R img e WS5100 2 1 0 0 029R img 5 4 Updating the System Image Troubleshooting SNMP Issues The following SNMP releated issued could require troubleshooting as SNMP issues are experienced with the WS5100 switch MIB Browser not able to contact the agent General error messages on the MIB Browser Timeout No Response The client IP where the MIB browser is present should be made known to the agent Adding SNMP clients through CLI or Applet can do this This can be verified by looking at butterfly snmp snmpd conf The entries are generally present towards the end of this file Not able to SNMP WALK for a GET First check whether the MIB browser has IP connectivity to the SNMP agent on the WS5K Use IP Ping from the PC which has the MIB Browser Then check if the community string is the same at the agent side and the manager
53. lientAuth should do so within 120 seconds 3 12 Network Events 3 3 KERN Messages Table 3 1 Module Message Description ccdev c PKT INFO Prtl MACSTR Radio portal is removed rem d MAC2STR prtls from packet driver due to idx cfg addr idx inactivity ccdev c PKT INFO mu MACSTR A mobile unit with the given w aid d added to prtl mac address has been added MACSTR to radio lt mac gt ccdev c PKT ERR ccdev s bad Another program module tried cmd sindex d to set a command on a non FUNCTION cmd sindex existing ethernet port This is to guard against programming errors This should not happen in the field ccdev c PKT_ERR ccdev s no Another program module tried vlan cfg for idx d to set a command on non __FUNCTION__ cmd gt index existing vlan devices This is to guard against programming errors This should not happen in the field ccdev c PKT_ERR ccdev s bad Another program module tried cmd id d to set a command for a vlan FUNCTION cmd sid device but the command is not known to the packet driver This is to guard against programming errors This should not happen in the field ccdev c PKT_ERR s bad Another program module sent toctl num d a generalcommand that is not FUNCTION ioctl num known to the packet driver This is to guard against programming errors This should not happen in th
54. lizing The packet driver has failed to virtual device initialize its own working virtual device flowctl c PKT_WARN flowctl bad An unexpected or impossible tx res retries d transmit result from a WISP rate d retries rate packet flowctl c PKT_INFO flowctl no stats The tranmittted packet update for dropped seq corresponding to this WISP x sequance can not be updated flowctl c PKT WARN fc mu removed An ACK for WISP packet has before fc ack on prtl arrived but the corresponding MACSTR receiving station has been deleted from system flowctl c PKT WARN fc dropped An association response or assoc resp pkt to MACSTR reassociation response packet has not transmitted successfully flowctl c PKT_INFO fc dropped d More than 5 packets in a row consec pkts to MACSTR to the same station have failed flowctl c PKT INFO fc mu Received a transmit result for MACSTR in psp dropped a Mobile Unit in PSP mode packet d flowctl c PKT_ERR MACSTR prtl Detected a wrap around in the window wrap curr u new u WISP flow control window Note It is expected to see the wrap around from 65535 to zero This is not an error condition it is caused by a programming error 3 16 Network Events Table 3 1 Module Message Description flowctl c PKT_INFO MACSTR fc Detected a wrap around in the window wrap curr u WISP flow control window new
55. more AP devices than there license disallow this AP are licenses Either remove the extra APs or purchase more licenses 9 AP adopt failure It seems that the switch does not have a valid AP From your Web UI go to System no image image firmware file to download onto the AP Settings gt Firmware Management gt Available Images and make sure there is an image for AP s model 10 AP status offline This access port has been unavailable for a Unavailable means that the switch long time has not been able to communicate e The status of this access port has changed to with this access port for more than 10 Unavailable seconds 11 AP status alert The status of the access port has changed to e The country code for the Switch Alert has to be set to something other than None default before an access port can be adopted Until then all access ports will be at Alert status e The access port needs attention Look for other Event Notification messages for details 12 AP status The status of the access port has changed to adopted Alert 13 AP status reset Lost heartbeat 14 AP config failed There are no in use WLANs configured on this This access port will have an Alert wrong ESS switch status until it is configured with an Access Port Policy with a valid WLAN If the WLAN is using Kerberos security check that the WLAN is authenticated by the KDC 15 AP max MU count An access port has reache
56. raffic is on the primary VLAN All else Contact Symbol Support 1 1 6 Web Ul is Sluggish Does Not Refresh Properly or Does Not Respond When configuring the switch it is easy to overlook the fact that the host computer is running the browser while the WS5100 Series Switch is providing the data to the browser Occasionally while using the Web UI GUI the switch does not respond or appears to be running very slow this could be a symptom of the host computer or the network and not the switch itself Tab e 1 5 provides suggestions to troubleshoot this issue Table 1 5 Web Ul is Sluggish Does Not Refresh Properly or Does Not Respond Troubleshooting Notes Possible Issue Suggestions to Correct Bad connection between switch and console system Verify the line between the switch and the host computer is functioning normally Slow transmission of data packets Verify the data packets are being sent to and from the switch using a sniffer tool Access ports may try to adopt while country code is not set Set the country name for the switch which is set to none by default Packet storm Check Syslog for any type of a packet storm Overburdened with a large number of access ports With large numbers of access ports changing the configuration quickly may cause the switch to not refresh properly at least immediately following configuration Java JRE is out of date Be sure you are us
57. ress of the access port ACS failed to find a valid channel Reusing XX Xx XX XX XX XX existing channel lt channel gt Channel integer ACS success Setting radio MAC address of the access port to channel 53 Emergency Policy Emergency Switch Policy Emergency Switch Emergency Switch Policy string active Policy is activated 54 Emergency Policy Emergency Switch Policy Emergency Switch Emergency Switch Policy string deactivated Policy is deactivated previous de activated policy name Emergency Switch Policy s is deactivated 55 Low flash space on Found disk lt percent disk spaced used gt percent disk spaced used decimal xx xx switch alert USED disk space VACUUMing Database in 5 secs to free up space 56 Miscellaneous Internal Failure out of ethernet buffers debug events KerberosWlanAuth Operation OnStart RADIO_TYPE_FH l pRadio gt GetType NULL pCountry gt GetFHInfo CWlan KerberosCl jentAuth The license key on a WS Lite cannot be upgraded WSLiteValidation FAILURE s is invalid d port license for WS Lite EtherPortManager EnsureNoCollisions FO UND PROBLEM s Etherport policies s and s are on the same subnet d policy name policy name Began authentication process for WLAN s ESS s with KDC lu lu lu lu WLAN nameJ ESSID string KDC MAC Mobile Unit s successfully authenticated with s authentication valid for
58. s retry limit in attempting to deliver a 802 1x EAP message to the mobile unit without receiving a single 802 11 ACK The retry limit varies according to traffic type but is at least 64 times The mobile unit is either gone or has incorrect 802 1x EAP authentication settings 4 4 MU Disassociation Codes Updating the System Image The WS510 Series Switch ships with a factory installed firmware image with the full feature functionality described in this System Reference Guide However Symbol periodically releases switch firmware that includes enhancements or resolutions to known issues Verify your current switch firmware version with the latest version available from the Symbol Web site before determining if your system requires an upgrade Additionally legacy users running either the 1 4 x or 2 x version switch firmware may want to upgrade to the new 3 0 baseline to take complete advantage of the new diverse feature set available to them This chapter describes the method to upgrade from either the 1 4 x or 2 x baseline to the new 3 0 baseline the 3 0 baseline as portions of your configuration will be lost and unrecoverable Ensure that you have exported your switch configuration to a secure location before upgrading your switch The upgrade log file will contain a list of the issues found in the conversion of the configuration file to the new format A CAUTION Symbol recommends caution when upgrading your WS5100 switch image to
59. suggestions to troubleshoot this issue Table 1 12 Switch is Failing Over Too Frequently Troubleshooting Notes Possible Issues One of the switches is crashing Suggestions to Correct Check the CPU usage using the CLI or Web UI Diagnostics information All else Contact Symbol Support 1 5 Installation Issues Upgrading and downgrading the WS5100 Series Switch is possible only on the WS5100 platform Before upgrading or downgrading any system save a copy of the system configuration to an FIP or TFIP server 1 10 Overview 1 5 1 After Upgrade Version Number Has Not Changed After upgrading the version number has not changed Tab e 7 73 provides suggestions to troubleshoot this issue Table 1 13 After Upgrade Version Number Has Not Changed Troubleshooting Notes Possible Issues Suggestions to Correct Improper upgrade process Refer to the release notes and repeat the upgrade process exactly as stated in the release notes e Verify that the Syslog folder contents from the CLI Service Mode context Repeat the upgrade process if necessary All else Contact Symbol Support 1 6 Miscellaneous Issues This section describes various miscellaneous issues related to the WS5100 Series Switch and that don t fall into any of the previously called out issue categories Possible issues include e Excessive Fragmented Data or Excessive Broadcast e Excessive Memory Leak 1 6 1 Excessive Fragmented Dat
60. t packet but there is no room to do that ps common c PKT_ERR pshandle failed to allocate roam skbuf Failed to get packet buffer from the OS ps common c PKT_INFO pshandle mu MACSTR roamed MAC2STR addr Detected that the given MAC address has roamed psp c PKT ERR psp update tim Failed to get the packet buffer alloc skb failed to update TIM psp c PKT_INFO psp store max Max number of PSP packets len d reached Use of a reached lower DTIM value recommended max glen psp c PKT ERR psp store outof Failed to get memory from the memory OS psp c PKT_WARN Dropped packets to an osp_tx_unicast dropping unreachable MU skb to unreachable mu MACSTR psp c PKT_WARN psp dropped Dropped number of bytes to a d bytes unicast to MACSTR skb gt len given station Network Events amp Kern Messages 3 23 Table 3 1 Module Message Description psp c PKT WARN psp deauthing De auth of a station due to MACSTR due to max tx excessive failures fails MAC2STR mu ptr gt cfg addr psp c PKT INFO prtl MACSTR Radio with a given MAC bss d psp queue full with address its PSP queue is full Yod pkts psp c PKT_ERR dtim poll recvd Received a DTIM poll with bad bss index bad BSS index psp c PKT_WARN pspoll psp bit Received a PSP poll from the
61. t to Name of the YY MAC xx Xx Xx Xx xx xx address of the access port to which the Mobile Unit MU roamed ZZ Name string of the access port the MU roamed from 25 MU status Mobile Unit lt XX gt with MAC address lt YY gt XX Name string of the mobile unit disassociated was disassociated Reason code lt ZZ gt YY MAC xx xx xx xx xx xx address of the mobile unit ZZ Reason integer code number 26 MU EAP auth MU lt XX gt failed to authenticate with XX MAC XX XX XX XX XXx xx address of the failed RADIUS server mobile unit 27 MU EAP auth Mobile unit lt XX gt successfully XX MAC XX XX XX XX xXx xx address of the SUCCESS authenticated with EAP type lt YY gt mobile unit authentication valid for lt ZZ gt minutes YY EAP integer type ZZ number integer of minutes 28 MU Kerberos auth MUs failed to authenticate with the KDC at MAC address of MU failed lt MU_MAC_address gt Error code lt code gt MAC XX XX XX XX XX Of Radius server port on Radius server radius error code 29 MU Kerberos auth MUs failed authentication via Kerberos MAC address of MU SUCCESS Error code lt code gt Radius error code Mobile Unit with MAC MAC address of MU lt M U_MAC_address gt successfully anta minutes authentication is valid for authenticated via Kerberos authentication expires in 5 minutes 30 MU TKIP decrypt MU lt MU_MAC_address gt has high decrypt MAC address of MU
62. ted Side of the switch works If it works then there is no problem in connectivity Now check whether Host 1 and Host 2 Host 3 are on the same IP subnet If not add proper NAT entries for configured LANs under FireWall context Once step 3 is completed check again that IP Ping from Host1 to the Interface on the Untrusted Side of the switch works If it works then problem is solved Disabling of telnet ftp and web traffic from hosts on the untrusted side does not work 1 2 3 Check the configuration for the desired LAN under FW context which is under configure context CLI configure fw cLAN Names Check whether ftp telnet and web are in the denied list In this case web is https traffic and not http Ensure that network policy and Ethernet port set to the LAN is correct How to block the request from host on untrusted to host on trusted side based on packet classification 1 2 Add a new Classification Element with required Matching Criteria Add a new Classification Group and assigned the newly created Classification Element Set the action required Add a new Policy Object This should match the direction of the packet flow i e Inbound or Outbound Add the newly created PO to the active Network Policy Associate WLAN and Network Policy to the active Access Port Policy Any request matching the configured criteria should take the action configured in the Classification Element 7 6 Security Issues App
63. tic IP address Overview 1 3 Table 1 2 provides suggestions to troubleshoot this issue Table 1 2 Switch Does Not Obtain an IP Address through DHCP Iroubleshooting Notes Possible Issue DHCP is not configured or not available on same network as the WS5100 Series Switch Suggestions to Correct e Verify that the configuration for the switch has DHCP enabled By default Ethernet NIC 2 is DHCP enabled Otherwise refer to the CLI reference for instructions on enabling the Ethernet interfaces Ensure that the WS5100 is on the same network as the DHCP server and verify the server is providing DHCP services Connect another host configured for DHCP and verify it is getting a DHCP address DHCP is not enabled on NIC 2 that is the Ethernet port that is not managing the RF network e Enable DHCP use the CLI command or the GUI to enable DHCP on the Ethernet port connected to your network e Verify that DHCP packets are being sent to NIC 2 using a sniffer tool e f DHCP packets are seen check to ensure that the switch is not configured for a static IP on NIC 2 All else Contact Symbol Support 1 1 4 Switch is Stuck in a Booting Loop The WS5100 Series Switch continuously boots and does not change context to a user name prompt Table 1 3 provides suggestions to troubleshoot this issue Table 1 3 Switch is Stuck in a Booting Loop Troubleshooting Notes Possible Issue Bad flash memory module Sugg
64. ved internally to indicate SUCCESS 1 REASON_CODE_80211_UNSPECIFIED_ERROR Unspecified reason 3 DISASSOCIATION_REASON_CODE_STATION_LEAVING_ESS Deauthenticated because sending station has left or is leaving IBSS or ESS 4 DISASSOCIATION_REASON_CODE_INACTIVITY Disassociated due to inactivity 5 DISASSOCIATION REASON CODE STATION LIMIT EXCEEDED Disassociated because AP is unable to handle all currently associated stations 4 2 MU Disassociation Codes 4 1 802 11 Mobile Unit Disassociation Codes Continued ID 802 11 or Symbol WPA Reason Code Description 6 DISASSOCIATION_REASON_CODE_CLASS_2_PKT_FROM_NON_AUTH Class 2 frame received from non authenticated station 7 DISASSOCIATION_REASON_CODE_CLASS_3_PKT_FROM_NON_ASSOC Class 3 frame received from non associated station 8 DISASSOCIATION_REASON_CODE_STATION_LEAVING_BSS Disassociated because sending station has left or is leaving BSS 9 DISASSOCIATION_REASON_CODE_STATION_NOT_AUTHENTICATED Station requesting re association is not authenticated with responding station 13 DISASSOCIATION_REASON_CODE_INVALID_INFORMATION_ELEMENT Invalid information element 14 DISASSOCIATION_REASON_CODE_MIC_FAILURE MIC failure 15 DISASSOCIATION REASON CODE 4WAY HANDSHAKE TIMEOUT 4 way handshake timeout 16 DISASSOCIATION REASON CODE GROUP KEY UPDATE TIMEOUT Group key update tim
65. x 08x ACK sequence but the ACK queue is empty flowctl c PKT_ERR Invalid Wisp cmd Invalid WISP commad ID id Ox 04X cmd flowctl c PKT_ERR psp update tim Tried to send a WISP update alloc skb failed TIM but failed to get a new buffer gag c PKT_WARN vian out of Another program module try range to change multicast packet limit for a VLAN out of range 1 4094 hotspot c PKT_ERR Hotspot The intended receive device Netdevice does not exists for does not exist interface Vlan d vlan id hotspot c PKT_ERR Hotspot Deviceis The intended receive device null does not exist mob_ctl c PKT INFO wrong arp prot Mobility error x arp hdr 5prot mob data c PKT_ERR s skb2tun copy Mobility error failed _ FUNCTION__ mob_data c PKT_ERR s skb2tun copy Mobility error failed FUNCTION Network Events amp Kern Messages 3 19 Table 3 1 Module Message Description pal c PKT WARN s wrong IP When trying to update the version u MU s IP information found FUNCTION skb gt nh iph out that the version is not IP gt version v4 pal c PKT_INFO s wrong arp Recieved ARP with a non IP prot x _ FUNCTION protocol arp_hdr gt prot pal c PKT_INFO s de authing Received a packet from an unknown MU MACSTR on MU that is not associated BSS MACSTR Sending de auth forces it out p

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