Symbol PD8700 Series
Contents
1. 2 32 Restart 2 32 About This Guide Introduction This guide explains how to configure FPE32 Forms Processing Engine so that you can load and display images you created in FormBuilder onto a PD8700 series terminal This guide is intended for network administrators operators or those who configure terminals Chapter Descriptions Topics covered in this guide are as follows Chapter 1 Requirements provides an overview of FPE32 and the hardware and software requirements of the application Chapter 2 FPE32 Configuration explains how to install FPE32 to load and display images created in FormBuilder onto a PD8700 or PD8705 terminal IMPORTANT This guide includes information about the Symbol PD8700 series terminals Symbol OEM products from Hypercom Corporation Any references in this guide to Hypercom Corporation Hypercom logo Hypercom file names and file paths Hypercom software and terminals reflect hardware and software manufactured by Hypercom Corporation for Symbol Technologies Inc iv PD8700 Series Configuration Guide Notational Conventions The following conventions are used in this document Using a mouse This document assumes the use of a mouse or some other pointing device to move2. 2 5 Application Mode 2 6 ECR Port 2 7 Network 2 10 Contrast 2 11 External PIN Pad 2 12 HTTP Diagnostics 2 14 Screen Saver 2 15 ii PD8700 Series Configuration Guide HTMS Connection 2 16 Set Date and Time 2 17 Diagnostics Menu 2 17 Card Reader Swipe or Contactless 2 18 Keypad
3. 2 1 S screen saver 2 15 sequential lists iv serial line connection 2 7 serial number 2 26 service information v v setup options choices from screen 2 5 contrast 2 11 date 2 17 ethernet 2 10 HTMS connection 2 16 network 2 10 PIN pad 2 12 PPP 2 11 screen saver 2 15 time 2 17 software requirements 1 2 special icons iv streaming the application 2 28 T TCP IP connection
4. 2 21 M M S encryption 2 19 keys 2 23 MAC address 2 26 main menu diagnostics options 2 17 options 2 5 setup options 2 5 utilities options 2 24 mode application 2 6 N network settings 2 10 notational conventions iv note messages 2 iv P packing list downloading 2 31 password changing using FPE interface 2 4 changing using FPE Sim application 2 4 PIN pad setup 2 12 PPP settings 2 11 R requirements software 1 2 restarting the terminal 2 32 RS232 port
5. 2 20 M S 2 19 ethernet integration 2 1 settings 2 10 exception log 2 21 external PIN pad 2 12 F files view loaded on terminal 2 25 FPE32 overview 1 1 Index 2 PD8700 Series Configuration Guide requirements 1 2 H hardware configuration 2 26 HTMS 2 16 HTTP diagnostics 2 14 I important messages iv italics iv K keypad 2 18 keys downloading 2 27 DUKPT 2 24 M S 2 23 L log encryption
6. 2 18 M S Encryption 2 19 DUKPT Encryption 2 20 Exception Log 2 21 Contactless Transparent 2 22 Contactless Firmware Version 2 23 M S Keys 2 23 DUKPT Keys 2 24 Util Menu 2 24 Files 2 25 Setup 2 26 Hardware Configuration 2 26 Download 2 27 Calibrate
7. 2 9 terminal calibrating 2 32 restarting 2 32 time 2 17 U USB connection 2 9 port 2 1 utilities options calibrating 2 32 choices from screen 2 24 downloading application 2 28 downloading keys 2 27 files 2 25 hardware configuration HW Config 2 26 options available at download screen 2 27 packing list 2 31 restart 2 32 setup 2 26 Index 3 streaming the application 2 28 W warning messages iv Index 4 PD8700 Series Configuration Guide Symbol Technologies Inc One Symbol Plaza Holtsville New York 11742 1300 http w
8. 2 v D date 2 17 diagnostics options card reader 2 18 choices from screen 2 17 contactless firmware version 2 23 contactless transparent 2 22 DUKPT encryption 2 20 DUKPT keys 2 24 exception log 2 21 HTTP 2 14 keypad 2 18 M S encryption 2 19 M S keys 2 23 downloading application using PPP or RS232 2 28 available options 2 27 keys 2 27 packing list 2 31 DUKPT encryption 2 20 keys 2 24 E ECR port 2 7 encryption DUKPT
9. Enebakkveien 123 N 0680 OSLO Norway 47 2232 4375 South Africa Symbol Technologies Africa Inc Block B2 Rutherford Estate 1 Scott Street Waverly 2090 Johannesburg Republic of South Africa 11 809 5311 Inside South Africa 27 11 809 5311 Outside South Africa Espa a Spain Symbol Technologies S L Avenida de Bruselas 22 Edificio Sauce Alcobendas Madrid 28108 Spain 91 324 40 00 Inside Spain 34 91 324 40 00 Outside Spain Fax 34 91 324 4010 Sverige Sweden Letter address Symbol Technologies AB Box 1354 S 171 26 SOLNA Sweden Visit shipping address Symbol Technologies AB Solna Strandv g 78 S 171 54 SOLNA Sweden Switchboard 08 445 29 00 domestic Call Center 46 8 445 29 29 international Support E Mail Sweden Support se symbol com Country Region Address Telephone viii PD8700 Series Configuration Guide Chapter 1 Requirements Chapter 1 Chapter 1 Requirements Introduction This chapter provides an overview of FPE32 and the hardware and software requirements of the application FPE32 Overview This C application provides the features necessary for processing transactions in a standard and configurable product Using custom forms as overlays to FPE32 you can have the look and feel you want and the functionality you need to deploy applications quickly without having to write a single line of code To utilize FPE32 you simply make calls using the detailed FPE Interface Speci
10. by using the stylus to touch various points on the screen Calibration ensures the preciseness of customer input fields To calibrate the screen 1 From the Main Menu select Util gt Calibrate 2 Use the stylus to touch the targets shown in each corner and at the center of the screen The following screen reports whether or not the calibration passed and then restarts the terminal Restart The terminal can be restarted under this menu option To restart the terminal 1 From the Main Menu select Util gt Restart The terminal screen goes black and then restarts IMPORTANT The terminal must be restarted through the Util menu if you are applying new changes that must be loaded at the boot level The terminal can also be restarted by pressing in on the small tab in the back right corner but this restart method should not be used if you are applying boot level changes See Figure 1 on page 3 for the location of the reset button Index Index A application downloading 2 28 mode 2 6 software introduction 1 1 streaming 2 28 B bold text iv bulleted items iv bull
11. within and among windows and dialog boxes When instructions include clicking an item it means use the mouse to move the cursor onto the desired item Click the mouse button to highlight the item or cause an action to occur Italics are used to highlight the following Chapters and sections in this and related documents Drop down list and list box names Check box and radio button names Icons on a screen Bold text is used to highlight the following Names of buttons Typing in text boxes Selecting from lists Names of windows Dialog box components bullets indicate Action items Lists of alternatives Lists of required steps that are not necessarily sequential Sequential lists e g those that describe step by step procedures appear as numbered lists Special icons NOTE Notes contain neutral or positive information supplementing the main text It is often information that applies only to special cases IMPORTANT Important statements draw attention to information crucial to using the product successfully Pay special attention to Important statements CAUTION Cautions advise that a negative result such as a loss of data may occur WARNING Warnings provide information that is essential to the safety of the user the equipment or both Failure to do as instructed may result in physical damage About This Guide v Related Document
12. 22 PD8700 Series Configuration Guide Contactless Transparent This setting allows you to communicate with the contactless reader directly using the Serial 1 port Data is passed transparently between the port and the contactless reader This feature can also be used to upgrade firmware or to test the contactless reader using special PC tools To set the Contactless Transparent interface 1 From the Main Menu select Diagnostics gt Contactless Transparent The following screen is displayed Figure 2 29 Contactless Transparent settings 2 The Contactless Transparent interface supports four baud rate options It is suggested that you manually select the baud rate for your terminal After configuring the baud rate it can be switched automatically by sending a command to the contactless device 9600 Baud Transparent communications are started at 9600 bps if the contactless device has valid firmware 57600 Baud Transparent communications are started at 57600 bps if the contactless device has no firmware BAUD0 The BAUD0 command 9600 mode is issued to the contactless device and the serial port is switched to 9600 bps BAUD3 The BAUD3 command 57600 mode is issued to the contactless device and the serial port is switched to 57600 bps 3 Select Exit to return to the Main Menu NOTE The Contactless Transparent option is not used in non contactless terminal operations NOTE If you are not using a contactless
13. Menu select Setup gt Network The following screen is displayed Figure 2 11 Device Network Settings Determine your next step To configure an ethernet connection continue with Ethernet Settings on page 2 10 To configure a PPP connection continue with PPP Settings on page 2 11 Ethernet Settings To configure the Ethernet connection 1 Select the Ethernet option and then select the Next Screen arrows gt gt The following screen is displayed Figure 2 12 Ethernet settings 2 If you know your IP Address Subnet Mask and Router information enter the information If not select the DHCP option to allow a DHCP server to automatically assign this information FPE32 Configuration 2 11 3 Select Apply Now to finalize your selection 4 From the Main Menu select Util gt Restart to restart the device If DHCP has been used allow the device to move to a closed screen on restart PPP Settings If you use Point to Point Protocol for RS232 or USB you may choose to select a PPP Network setting The PPP Settings screen is left blank to allow anonymous connections from devices in the Windows setting This is default Windows behavior If you need to configure the PPP settings 1 Select the PPP option 2 Select Apply Now to finalize your selections and to return to the Main Menu Contrast This setting allows the screen s contrast to be adjusted or restored to default To set the screen cont
14. NT This action needs to be performed on a closed screen Tap in this pattern LEFT RIGHT LEFT 2 4 PD8700 Series Configuration Guide Accessing the Menu System on Restart To access the menu system on restart 1 As the initial FPE screen is displayed press the blue Setup button centered toward the bottom of the screen The password screen as shown above in Figure 2 3 is displayed 2 Using the keyboard enter the password 3 Select Enter If the password is valid the Main Menu is displayed If the password is not valid you will be prompted to re enter the password Changing the Password Determine your next step On the password screen there are two ways to change the password Continue with either Changing the Password Using the FPE Sim Application or Changing the Password Using the FPE Interface below If FPE32 does not have an active password screen continue with Main Menu on page 2 5 Changing the Password Using the FPE Sim Application The FPE Sim application is included on the FPE32 Developer s Toolkit CD To change the password using the FPE Sim application 1 Open FPE Sim and ensure that the application is connected to the terminal 2 From the Global tab enter the new password in the lower right corner 3 Select Set Password 4 Select Restart Terminal and verify the password change after system restarts For more information on FPE Sim see the Symbol FPE Sim Quick Reference G
15. Shipping the units improperly can possibly void the warranty If the original shipping container was not kept contact Symbol to have another sent Country Region Address Telephone United States Symbol Technologies Inc One Symbol Plaza Holtsville New York 11742 1300 1 800 653 5350 Canada Symbol Technologies Canada Inc 5180 Orbitor Drive Mississauga Ontario Canada L4W 5L9 1 866 416 8545 Inside Canada 905 629 7226 Outside Canada United Kingdom Symbol Technologies Symbol Place Winnersh Triangle Berkshire RG41 5TP United Kingdom 0800 328 2424 Inside UK 44 118 945 7529 Outside UK Asia Pacific Symbol Technologies Asia Inc Singapore Branch 230 Victoria Street 12 06 10 Bugis Junction Office Tower Singapore 188024 Tel 65 6796 9600 Fax 65 6337 6488 vi PD8700 Series Configuration Guide Australia Symbol Technologies Pty Ltd 432 St Kilda Road Melbourne Victoria 3004 1 800 672 906 Inside Australia 61 3 9866 6044 Outside Australia sterreich Austria Symbol Technologies Austria GmbH Prinz Eugen Strasse 70 2 Haus 1040 Vienna Austria 01 5055794 0 Inside Austria 43 1 5055794 0 Outside Austria Danmark Denmark Symbol Technologies AS Dr Neergaardsvej 3 2970 H rsholm 7020 1718 Inside Denmark 45 7020 1718 Outside Denmark Europe Mid East Distributor Operations Contact your local distributor or call 44 118 945 7360 Suomi Finland Oy Symbol Technologies Kaup
16. Symbol PD8700 Series FPE32 Configuration Guide Symbo PD8700 Series FPE32 Configuration Guide 72E 86296 01 Revision A November 2006 ii PD8700 Series Configuration Guide 2006 by Symbol Technologies Inc All rights reserved No part of this publication may be reproduced or used in any form or by any electrical or mechanical means without permission in writing from Symbol This includes electronic or mechanical means such as photocopying recording or information storage and retrieval systems The material in this manual is subject to change without notice The software is provided strictly on an as is basis All software including firmware furnished to the user is on a licensed basis Symbol grants to the user a non transferable and non exclusive license to use each software or firmware program delivered hereunder licensed program Except as noted below such license may not be assigned sublicensed or otherwise transferred by the user without prior written consent of Symbol No right to copy a licensed program in whole or in part is granted except as permitted under copyright law The user shall not modify merge or incorporate any form or portion of a licensed program with other program material create a derivative work from a licensed program or use a licensed program in a network without written permission from Symbol The user agrees to maintain Symbol s copyright notice on the licensed programs delivered he
17. able of Contents Revision History iii About This Guide Introduction iii Chapter Descriptions iii Notational Conventions iv Related Documents v Service Information v Global Customer Interaction Center v Chapter 1 Requirements Introduction 1 1 FPE32 Overview 1 1 FPE32 Requirements 1 2 Chapter 2 FPE32 Configuration Introduction 2 1 Conf
18. ad and can have additional parameters that specify PIN encryption type signature capture resolution global prompts etc FPE protocol also supports so called customer action mode In this mode the PIN Pad automatically displays a sequence of forms e g swipe form tender selection form PIN form or wait form gathering transaction information In this mode ECR periodically polls the PIN Pad to monitor its status and to get the data Symbol OPOS implementation uses FPE protocol SCAT is a PIN Pad protocol used to request PIN MSR and contactless track data signature capture and other information like cash back amount or phone number It has specific commands for each type of information request e g GetPIN GetMSR GetSignature etc EFT is a PIN Pad protocol used by IBM cash registers ECR initiates the transaction and the PIN Pad displays run through a number of forms requesting tender type PIN and other information as configured in the EFT configuration file on the PIN pad To configure the application mode for the terminal 1 From the Main Menu select Setup gt Application Mode The following screen is displayed Figure 2 6 Selecting the Application Mode 2 Select the application mode you are using 3 Select Apply Now to finalize the setting FPE32 Configuration 2 7 ECR Port The ECR port allows terminal access through either a Serial line TCP IP or USB connection To configure the ECR port 1 From the Mai
19. ain Menu select Util gt HW Config The following screen is displayed Figure 2 36 Hardware configuration settings 2 Select Exit to return to the Main Menu FPE32 Configuration 2 27 Download Use this option to download keys applications and packing lists to the terminal To download software to the terminal 1 From the Main Menu select Util gt Download The following screen is displayed listing your download options Figure 2 37 Download settings Downloading Keys To download new keys to the terminal 1 From the Main Menu select Util gt Download gt Download Keys The following screen is displayed and you are prompted to select the key injection interface Figure 2 38 Download Keys settings 2 Select on the appropriate option The terminal attempts to download the keys 3 Select Exit to return to the Main Menu NOTE You need an HKLM device to download keys 2 28 PD8700 Series Configuration Guide Downloading the Application Determine your next step To download using PPP 1 Ensure the application has been copied to the OS folder under inetpub ftproot or to the configured location on the server 2 From the Main Menu on the device select Setup gt Network Ensure the device is set to PPP and select Apply Now 3 Select Util gt Restart to reboot the device to finalize the PPP selection 4 From the Main Menu select Util gt Download gt Download Application T
20. ct Exit to return to the Main Menu DUKPT Encryption This diagnostic tool allows the user to enter data and to generate a PIN Block for a DUKPT Key Multi DUKPT is also supported To use the DUKPT Encryption tool 1 From the Main Menu select Diagnostics gt DUKPT Encryption A screen similar to the following is displayed Figure 2 26 DUKPT Encryption settings 2 Use the keypad to enter the Account number 3 Enter the DUKPT Key Index number The default is 12 4 Enter the PIN NOTE If the PIN Block encryption fails an Encryption failed message is displayed on the next screen Usually this message indicates that the key is not injected FPE32 Configuration 2 21 5 Select Encrypt Now A screen similar to the following is displayed Figure 2 27 DUKPT Encryption information 6 Select Exit to return to the Main Menu Exception Log This diagnostic tool shows a list of exceptions on the terminal To use the Exception Log 1 From the Main Menu select Diagnostics gt Exception Log A screen similar to the following is displayed Figure 2 28 Exception Log settings 2 Use the stylus to select an exception and then select Read or Save 3 To clear the Exception Log select Clear 4 Select Exit to return to the Main Menu NOTE If the encryption fails an Encryption failed message is displayed on the next screen Usually this message indicates that the key is not injected 2
21. device the screen will display Contactless not found FPE32 Configuration 2 23 Contactless Firmware Version If you are using a contactless device this diagnostic tool allows you to view the current firmware version To view the contactless firmware version 1 From the Main Menu select Diagnostics gt Contactless Firmware Version If you are using a contactless device the version of the installed firmware will be displayed If you are not using a contactless device the screen will display Contactless not found The following screen is displayed Figure 2 30 Contactless Firmware Version M S Keys This diagnostic tool shows the index of the Master Session key To view Master Session index keys 1 From the Main Menu select Diagnostics gt M S Keys A screen similar to the following is displayed Figure 2 31 M S Index Keys information 2 Select Exit to return to the Main Menu 2 24 PD8700 Series Configuration Guide DUKPT Keys This diagnostic tool shows the index of the DUKPT key To view DUKPT index keys 1 From the Main Menu select Diagnostics gt DUKPT Keys A screen similar to the following is displayed Figure 2 32 DUKPT Index Keys information 2 Select Exit to return to the Main Menu Util Menu The terminal has several utility options built into the terminal that allow you to download and view loaded files and calibrate and restart the terminal Figure 2 33 Util o
22. ets iv C calibrating terminal 2 32 card reader 2 18 caution messages iv changing password using FPE interface 2 4 using FPE Sim application 2 4 communication interfaces ethernet 2 1 RS232 2 1 USB port 2 1 connecting serial line 2 7 TCP IP 2 9 terminal to host PC or network hub 2 2 to HTMS 2 16 USB 2 9 contactless firmware version 2 23 transparent 2 22 contrast setting 2 11 conventions notational iv customer interaction center
23. fication and you get the results you requested No payment terminal code to write means a time savings of 8 to 12 weeks typical time to develop in C Sample code is available to handle returned data such as a signature data block FPE32 also supports customer activation mode This enables the terminal to gather information such as card swipe PIN entry frequent shopper card etc while the order is being processed When requested by the ECR the information is then provided Some of the standard functionality of FPE32 include Reading and parsing track data 1 2 3 all Multiple advertising support Signature Capture Multiple language Surveys Frequent Shopper programs Biometrics SmartCard 1 2 PD8700 Series Configuration Guide FPE32 Requirements The following list identifies the hardware needed to install and use FPE32 Symbol PD8700 series terminal RS232 cable for connection between Host PC and terminal Host PC running Win32 OS with Minimum Pentium 2 with 64 MB RAM Windows 2000 Other Host PC to terminal cables if you are running other that the standard RS232 RS232 cable Ethernet cable USB cable The following list identifies the software needed to fully implement FPE32 FPE32 terminal software WinStream FPELoader or Hypercom Terminal Management Services HTMS Chapter 2 FPE32 Configuration Cha
24. he device beeps continuously as the application downloads OR To download using an Ethernet connection 1 The device must have an IP address configured To see the assigned IP Address of the device look under Util gt HW Config If you do not see an address assigned go to Setup gt Network gt Ethernet to either manually insert an address or obtain one using DHCP Restart the device to apply the changes and check under Util gt HW Config to verify the IP Address 2 Ensure the application has been copied to the OS folder under inetpub ftproot or to the configured location on the server 3 From the Main Menu select Util gt Download gt Download Application The device beeps continuously as the application downloads Streaming the Application Before you begin you need to gather the following information Host PC COM port number used to download terminal software Host PC baud rate The location of the txt application file FPE32 Configuration 2 29 To stream the application 1 To set up the terminal select Util gt Download gt Stream Application from the Main Menu The following screen is displayed listing your download options Figure 2 39 Stream application settings 2 Select USB or the appropriate baud rate The terminal will then instruct you to begin the download at that baud rate and will wait for the download to begin from the Host PC 3 Start the WinStream applicatio
25. iguring FPE32 2 1 Communication Interfaces 2 1 RS232 2 1 10 BaseT Ethernet 2 1 USB Port 2 1 Connecting the Terminal 2 2 Accessing the Menu System 2 3 Accessing the Menu System from a Closed Screen 2 3 Accessing the Menu System on Restart 2 4 Changing the Password 2 4 Changing the Password Using the FPE Sim Application 2 4 Changing the Password Using the FPE Interface 2 4 Main Menu 2 5 Setup Menu
26. imilar to the following is displayed Figure 2 22 Card Reader settings 2 Swipe the magnetic swipe or contactless card to view the information stored on the tracks 3 Select Clear All to swipe another card 4 Select Exit to return to the Main Menu Keypad This diagnostic tool presents a QWERTY keyboard that allows you to test the screen s acceptance of alpha numeric inputs To use the Keypad tool 1 From the Main Menu select Diagnostics gt Keypad The following screen is displayed Figure 2 23 Keypad settings FPE32 Configuration 2 19 2 Select characters on the keyboard to test the screen s acceptance of inputs 3 Select Exit to return to the Main Menu M S Encryption This diagnostic tool allows the user to enter data and to generate a PIN Block for a Master Session Key To use the M S Encryption tool 1 From the Main Menu select Diagnostics gt M S Encryption The following screen is displayed Figure 2 24 M S Encryption settings 2 Enter the Account number 3 Enter the Master Key 4 Enter the Working Key alpha and numeric allowed 5 Enter the PIN NOTE All fields must be entered before you can continue with Step 6 NOTE T he Working Key field length must be either 16 or 32 2 20 PD8700 Series Configuration Guide 6 Select Encrypt Now to create a PIN Block A screen similar to the following is displayed Figure 2 25 M S Encryption information 7 Sele
27. inal 1 Connect the terminal with either RS232 cable USB cable or Ethernet cable 2 If your terminal is not powered by the RS232 cable connect the power cord plug to a grounded power outlet and insert the round end of the cord into the power connector Twist clockwise to lock the cord to the terminal Figure 2 1 Terminal connections Ethernet connector RS232 USB connector connector Reset button Power connector if RS232 supplies power device may not have power connector FPE32 Configuration 2 3 Accessing the Menu System Determine your next step To access the menu system from a closed screen continue with Accessing the Menu System from a Closed Screen below To access the menu system from the terminal s first screen as the terminal restarts continue with Accessing the Menu System on Restart on page 2 4 Accessing the Menu System from a Closed Screen To access the menu system from a closed screen 1 Use the stylus or your finger to tap the top corners of the screen in a Left Right Left pattern as displayed below Figure 2 2 Accessing the Main Menu The following screen is displayed Figure 2 3 Entering the password 2 Using the keyboard enter the password 3 Select Enter If the password is valid the Main Menu is displayed If the password is not valid you will be prompted to re enter the password See your sales representative for the default password IMPORTA
28. ine your next step To download using PPP 1 Confirm the ECR settings are set to PPP 2 Copy the dl folder for the FormBuilder project to ftproot 3 Create a packinglist folder under ftproot The packinglist folder includes a packinglist txt file There is one line in the txt file dl 4 From the Main Menu on the device select Util gt Download gt Packing List The device beeps continuously as the packinglist downloads 5 Once the download is complete restart the terminal OR To download using an Ethernet connection 1 You must specify the IP Address of the device This can be done either manually or through a DHCP connection To see the assigned IP Address of the device look under Util gt HW Config If you do not see an address assigned go to Setup gt Network to either manually insert an address or obtain one using DHCP Restart the device to apply the changes and check under Util gt HW Config to verify the IP Address 2 Copy the dl folder for the FormBuilder project to ftproot 3 Create a packinglist folder under ftproot The packinglist folder includes a packinglist txt file There is one line in the txt file dl 4 From the Main Menu select Util gt Download gt Packing List The device beeps continuously as the packinglist downloads 5 Once the download is complete restart the terminal 2 32 PD8700 Series Configuration Guide Calibrate The terminal can be calibrated
29. intie 8 A 6 FIN 00440 Helsinki Finland 9 5407 580 Inside Finland 358 9 5407 580 Outside Finland France Symbol Technologies France Centre d Affaire d Antony 3 Rue de la Renaissance 92184 Antony Cedex France 01 40 96 52 21 Inside France 33 1 40 96 52 50 Outside France Deutschland Germany Symbol Technologies GmbH Waldstrasse 66 D 63128 Dietzenbach Germany 6074 49020 Inside Germany 49 6074 49020 Outside Germany Italia Italy Symbol Technologies Italia S R L Via Cristoforo Columbo 49 20090 Trezzano S N Navigilo Milano Italy 2 484441 Inside Italy 39 02 484441 Outside Italy Latin America Sales Support 2730 University Dr Coral Springs FL 33065 USA 1 800 347 0178 Inside United States 1 954 255 2610 Outside United States 954 340 9454 Fax M xico Mexico Symbol Technologies Mexico Ltd Torre Picasso Boulevard Manuel Avila Camacho No 88 Lomas de Chapultepec CP 11000 Mexico City DF Mexico 5 520 1835 Inside Mexico 52 5 520 1835 Outside Mexico Nederland Netherlands Symbol Technologies Kerkplein 2 7051 CX Postbus 24 7050 AA Varsseveld Netherlands 315 271700 Inside Netherlands 31 315 271700 Outside Netherlands Country Region Address Telephone About This Guide vii Norge Norway Symbol s registered and mailing address Symbol Technologies Norway Hoybratenveien 35 C N 1055 OSLO Norway Symbol s repair depot and shipping address Symbol Technologies Norway
30. n Menu select Setup gt ECR Port The following screen is displayed Figure 2 7 Select ECR port 2 Identify your connection type and then determine your next step To configure a Serial line connection continue with Serial Line Connection on page 2 7 To configure a TCP IP connection continue with TCP IP ECR Connection on page 2 9 To configure a USB connection continue with USB Connection on page 2 9 Serial Line Connection To configure the serial connection 1 Select Serial line by selecting the radio button to the left of the Connect to ECR screen Figure 2 7 2 Select the Next Screen arrow gt gt 2 8 PD8700 Series Configuration Guide The following screen is displayed Figure 2 8 Selecting the Baud Rate for ECR Serial connection 1 Select the baud rate by selecting the appropriate radio button to the left 2 Select the Next Screen arrow gt gt The following screen is displayed Figure 2 9 Selecting the Parity Data Bits Stop Bits and Flow Control for Serial ECR connection 3 Select the values for Parity Data bits Stop bits and Flow Control by selecting the appropriate radio buttons to the left 4 Select Apply Now to finalize your changes 5 Check the serial line connection using FPE Sim For more information on FPE Sim see the FPE Sim Quick Reference Guide included on the FPE32 Developer s Toolkit CD FPE32 Configuration 2 9 TCP IP ECR Connection To c
31. n on your Host PC WinStream is installed with the FPE Interface application After the FPE Interface application is installed on your Host PC select Start gt Programs gt Hypercom gt FPE Interface gt WinStream The starting WinStream dialog box is displayed Figure 2 40 WinStream start dialog box 4 Select Browse to locate the terminal software IMPORTANT The ECR port needs to be set prior to these steps 2 30 PD8700 Series Configuration Guide 5 To configure the port and baud rate select Settings The Settings dialog box is displayed Figure 2 41 WinStream settings dialog box 6 Ensure the COM port is set to the port connected on the Host PC and the correct Baud Rate is set 7 Select OK The starting WinStream dialog box re appears 8 Select Start While the software is downloaded to the terminal a progress bar displays on both the terminal screen and the WinStream application The terminal screen also shows the page that was last downloaded Figure 2 42 WinStream run dialog box IMPORTANT Ensure you select the same baud rate here that you did on the terminal screen FPE32 Configuration 2 31 9 When the software finishes downloading as shown in Figure 2 43 select Exit Figure 2 43 WinStream download completed dialog box The WinStream application closes and the terminal is ready to be configured Downloading the Packing List This option is used to load the packing list using ftp Determ
32. onfigure the TCP IP connection 1 From the Connect to ECR screen Figure 2 7 select the TCP IP Connection by selecting the radio button to the left 2 Select the Next Screen arrows gt gt 3 Enter the IP Address and port used to communicate with the ECR Figure 2 10 TCP IP ECR connection 4 Select Apply Now to finalize your selection 5 Check the TCP IP connection using FPE Sim For more information on FPE Sim see the FPE Sim Quick Reference Guide included on the FPE32 Developer s Toolkit CD 6 Obtain the IP address using DHCP See Ethernet Settings on page 2 10 for more information on DHCP USB Connection If the USB connection is selected the USB cable emulates a COM port and will be automatically recognized by your PC See the FPE32 Developer s Toolkit CD for the RS232 to USB driver To configure the USB connection 1 From the Main Menu select Setup gt ECR Port gt USB 2 Select Apply Now to finalize your changes 3 Check the USB connection using FPE Sim For more information on FPE Sim see the FPE Sim Quick Reference Guide included on the FPE32 Developer s Toolkit CD IMPORTANT You must know either the IP Address and port used to communicate with the ECR or obtain an IP address using DHCP 2 10 PD8700 Series Configuration Guide Network Select this option to configure the Device Network Setting using either Ethernet or PPP To configure the device network 1 From the Main
33. pter 2 Chapter 2 FPE32 Configuration Introduction This chapter explains how to install FPE32 Forms Processing Engine and run FPE32 Configuring FPE32 Several steps are required to install and run FPE32 These steps must be performed in the following order 1 Connect the terminal to the Host PC 2 Download the initial load of the FPE32 software into the terminal using WinStream FPELoader or Hypercom Terminal Management Services HTMS 3 Configure and verify the terminal communication format Communication Interfaces The communication interfaces for the terminal are RS232 The terminal supports one standard RS232 port that can also have power 10 BaseT Ethernet 10 BaseT ethernet support has been integrated directly into the units so it does not require a peripheral card It also incorporates a dual port mini hub that allows the terminal to use existing 10BaseT UTP wiring USB Port The terminal supports one client USB 1 1 port A USB hub may be used to connect the terminal to multiple clients The USB cable emulates a COM Port and will not automatically recognized by your PC NOTE A specific cable must be used for communication Refer to the Symbol support site for the appropriate cable part number and revision 2 2 PD8700 Series Configuration Guide Connecting the Terminal This section enables you to connect the terminal to a host PC or network hub for communication with an ECR To connect the term
34. ptions screen FPE32 Configuration 2 25 Files From this option you can view all the files loaded into the terminal from a packing list or key download You can also delete all the files in preparation for a new packing list download To view the files loaded into the terminal 1 From the Main Menu select Util gt Files An example of a screen is shown below Figure 2 34 Terminal file system screen From this screen you can view all the files loaded into the terminal from a packing list Use the scroll bar to move through the list The amount of space used and the space available is also displayed on the right side of the screen 2 If you need to delete a file from the list select the file name and select Delete file 3 If you need to delete all files in preparation for a new packing list download select Delete all 4 Select Exit to return to the Main Menu 2 26 PD8700 Series Configuration Guide Setup This option allows you to view the serial number and the MAC Address for the terminal To view the serial number or MAC address for the terminal 1 From the Main Menu select Util gt Setup The following screen is displayed Figure 2 35 Serial number and MAC address screen 2 View the serial number or the MAC address 3 Select Exit to return to the Main Menu Hardware Configuration Use this option to get a quick snapshot of the terminal To view the hardware configuration 1 From the M
35. rast 1 From the Main Menu select Setup gt Contrast A screen similar to the following is displayed Figure 2 13 Screen contrast settings 2 Use the forward or backward arrows to adjust the contrast if required 3 If you need to restore the settings to the default select Revert to default 4 Select Apply Now to apply changes or select Exit to return to the Main Menu NOTE DHCP information can be found the Util gt HW Config menu once an IP address has been assigned to the device NOTE For RAS Server Setup contact your Symbol representative 2 12 PD8700 Series Configuration Guide External PIN Pad Customers are prompted to enter their PIN using an external PIN Pad The external PIN Pad settings are used to auto detect and activate an external PIN pad To configure the External PIN Pad connection 1 From the Main Menu select Setup gt External PIN Pad The following screen is displayed Figure 2 14 External PIN Pad settings 2 Ensure the External PIN Pad is connected to the terminal using a Y cable 3 To have the terminal automatically detect the PIN Pad s serial connection a Select Auto Detect A PIN Pad detected message is displayed b Select Use PIN Pad checkbox c Select Apply Now to finalize the settings NOTE To use an external PIN Pad you must have a Y cable that splits the RS232 cable FPE32 Configuration 2 13 4 To confirm or change the serial PIN Pad connection se
36. reunder and to include the same on any authorized copies it makes in whole or in part The user agrees not to decompile disassemble decode or reverse engineer any licensed program delivered to the user or any portion thereof Symbol reserves the right to make changes to any software or product to improve reliability function or design Symbol does not assume any product liability arising out of or in connection with the application or use of any product circuit or application described herein No license is granted either expressly or by implication estoppel or otherwise under any Symbol Technologies Inc intellectual property rights An implied license only exists for equipment circuits and subsystems contained in Symbol products Symbol Spectrum One and Spectrum24 are registered trademarks of Symbol Technologies Inc Bluetooth is a registered trademark of Bluetooth SIG Microsoft Windows and ActiveSync are either registered trademarks or trademarks of Microsoft Corporation Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Symbol Technologies Inc One Symbol Plaza Holtsville New York 11742 1300 http www symbol com iii Revision History Changes to the original manual are listed below Change Date Description 01 Rev A 11 2006 First Release Version Hypercom Rev F iv PD8700 Series Configuration Guide T
37. s For the latest version of this and all payment solution guides go to http www symbol com manuals Service Information For service information warranty information technical assistance or problems with the equipment contact the regional Symbol Global Customer Interaction Center Before calling have the model number serial number and several bar code symbols at hand Call the Global Customer Interaction Center from a phone near the scanning equipment so that the service person can try to troubleshoot the problem If the equipment is found to be working properly and the problem is reading bar codes the Support Center will request samples of the bar codes for analysis at our plant If the problem cannot be solved over the phone it may be necessary to return the equipment for servicing If that is necessary the Global Customer Interaction Center will provide specific directions If the Symbol product was purchased from a Symbol Business Partner contact that Business Partner for service Global Customer Interaction Center The addresses and telephone numbers below are provided for you convenience However this information can change due to telephone provider updates For the most up to date contact number information visit www symbol com contactsupport for a Customer Interaction Center in your area NOTE Symbol Technologies is not responsible for any damages incurred during shipment if the approved shipping container is not used
38. se See the Terminal Management Services User Guide for more information on HTMS To allow a connection to HTMS 1 From the Main Menu select Setup gt HTMS Conn A screen similar to the following is displayed Figure 2 19 HTMS Connection settings 2 Select the Allow connection to HTMS checkbox 3 Using the keypad on the screen set the IP Address and port used to communicate with HTMS 4 Select Apply Now to finalize your selection 5 Restart the device On restart the connection is made to HTMS FPE32 Configuration 2 17 Set Date and Time To set the date and time 1 From the Main Menu select Setup gt Set Date A screen similar to the following is displayed Figure 2 20 Set Date and Time settings 2 To set the date use the keyboard on the screen to set the date in the mm dd yy fields 3 To set the time use the keyboard on the screen to set the desired time in the hh mm ss fields 4 Select Apply Now to finalize your selection Diagnostics Menu The terminal has several diagnostic options built into the terminal that allow you to test view or verify data stored in the system Figure 2 21 Diagnostics options screen 2 18 PD8700 Series Configuration Guide Card Reader Swipe or Contactless This diagnostic tool allows you to view track data from magnetic swipe or contactless cards To use the Card Reader tool 1 From the Main Menu select Diagnostics gt Card Reader A screen s
39. ts the global cfg file FPE32 Configuration 2 15 Screen Saver The Screen Saver turns the screen to black after the set period of inactivity extending the life of the screen The screen returns to its activated mode when any button is pressed or if the screen is touched To set the Screen Saver 1 From the Main Menu select Setup gt Screen Saver A screen similar to the following is displayed Figure 2 18 Screen saver settings 2 Select the Use Screen Saver checkbox or ensure that it is selected if you require the screen saver to be used 3 If you need to change the number of minutes before the time out use the keyboard on the screen to set your desired time out in minutes between 1 and 30 a Select Clear to clear the time out in minutes field b Select Enter to display the number of minutes in the time out window 4 Select Apply Now to finalize your selection NOTE During the first application load the Screen Saver option is checked automatically NOTE If using FPE time out defaults to thirty minutes of inactivity If using SCAT time out defaults to twenty minutes of inactivity 2 16 PD8700 Series Configuration Guide HTMS Connection Hypercom Terminal Management Services HTMS is used to load Optimum terminal applications and packing lists through an ethernet connection To use HTMS you must first install the HTMS application configure Optimum terminals for TCP IP and configure the terminal databa
40. ttings a Select the Next Screen arrows gt gt A screen similar to the following is displayed Figure 2 15 Baud Rate settings b Select the Baud rate by selecting the appropriate radio button to the left c Select the Next Screen arrows gt gt A screen similar to the following is displayed Figure 2 16 Parity Data Bits Stop Bits and Flow Control settings d Select the values for Parity Data bits Stop bits and Flow Control by selecting the appropriate radio buttons to the left e Select Apply Now to finalize your changes 2 14 PD8700 Series Configuration Guide HTTP Diagnostics The HTTP Diagnostic address settings are used to configure the TCP IP address and port number for diagnostic message transmission The message is sent in the format of an HTTP request to the specified address and port The diagnostic message includes the IP Address and Port number of the requesting terminal To configure HTTP diagnostics 1 From the Main Menu select Setup gt HTTP diagnostic message A screen similar to the following is displayed Figure 2 17 HTTP Diagnostic address settings 2 Using the keypad enter the IP address and port number for diagnostic message transmission 3 Select Apply Now if you made changes or select Exit to return to the Main Menu IMPORTANT If not using the HTTP Diagnostic settings leave the IP Address and Port number blank IMPORTANT At this time the diagnostic message only suppor
41. uide OR Changing the Password Using the FPE Interface To change the password using the FPE interface When writing the FPE interface the p command can be sent to the ECR to change the password e g lt FS gt p lt FS gt PWtest lt Data gt IMPORTANT The menu system can be accessed from the terminal s first screen on restart However if you do not press the Setup button within several seconds the FPE32 software will display the closed screen and then you must follow the previous step by step procedure to access the menu system NOTE It is suggested that you change the password on the terminal FPE32 Configuration 2 5 Main Menu The Main Menu screen is shown below in Figure 2 4 Figure 2 4 Main Menu Setup Menu The setup and configuration is done from the terminal s setup options screen as shown below Figure 2 5 Setup options IMPORTANT The terminal must be restarted to apply any changes made in the configuration menu Remember to use the Util gt Restart to restart the device and pick up any changes 2 6 PD8700 Series Configuration Guide Application Mode PD8700 series terminals support three PIN Pad protocols FPE SCAT and EFT FPE Forms Processing Engine is a protocol that includes commands to request PIN MSR and contactless track data signature capture and other information including cash back amount and phone number The main command FormRequest displays a specified form on the PIN P
42. ww symbol com 72E 86296 01 Revision A November 2006
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