SM-100 User manual
Contents
1. 7 e f the product does not operate normally after following the operating instructions e f the product has been dropped or the cabinet has been damaged e When the product exhibits a distinct change in performance such as the inability to perform basic functions this indicates a need for service Require Safety Checks After Service Upon completion of any service or repairs to this product ask the service technician to perform safety checks to determine that the product is in safe operating condition Surfing Machine SM 100 8 5 Installing the Cable Modem 5 1 Installation Requirements Your Surfing Machine requires the following hardware and system configurations Cable TV network service CATV If you do not have cable TV network service in your home or office you will need to contact your local CATV provider and arrange for installation of CATV network service CATV modem connectivity Not every CATV network is presently equipped to offer its subscribers cable modem applications If your cable TV provider cannot offer the service at this time ask when it will be available Ethernet Network Card NIC An Ethernet Network Card such as NetGear FA310TX D Link DFE 530TX Linksys USB 10T or another adapter supported by your operating system must be installed on your computer Windows 95 98 Windows NT Windows 2000 Linux or Unix operating system Surfing Machine SM 100 9 5 2 Inventory Your S2. Demodulation 64QAM 256QAM Physical speed 30Mbps 64QAM 40Mbps 256QAM Error correction Reed Solomon Trellis Enhances Annex B Frequency range 88 MHz to 860 MHz edge to edge in 62 5 kHz steps Bandwidth 6 MHz Input signal level 15 dBmV to 15 dBmV Input impedance 75 ohms Return loss gt 6 dB from 88 MHz to 860 MHz Upstream Demodulation QPSK 16QAM Physical speed 320 640 1280 2560 5120Kbps QPSK 640 1280 2560 5120 10240Kbps 16QAM Error correction Reed Solomon Frequency range 5 to 42 MHz edge to edge in 1 Hz steps Bandwidth 200 400 800 1600 3200 kHz Output signal level 8 dBmV to 58 dBmV QPSK 8 dBmV to 55 dBmV 16QAM SNMP Management MIB group MIB Il MCNS MIB Interface DTE IEEE802 3 10Base T Cable F type female 750hm Surfing Machine SM 100 19 Power Modem power input 12V DC Power consumption 8 W max Mechanical Size 1 96 in width x 8 07 in depth x 5 96 in height Weight 2 1 Ib Environmental Operating temperature 0 to 40 Fahrenheit Humidity 10 to 90 non condensing Storage temperature 20 to 60 Safety UL1310 UL1950 Emissions FCC Part 15 Class B Surfing Machine SM 100 20 Appendix C FCC Compliance This DOCSIS cable modem has been tested and found to comply with the limits for a Class B personal computer and peripherals pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection aga
3. Surfing Machine SM 100 11 5 4 Getting Acquainted with the Cable Modem The cable modem has five status LEDs for diagnostics You can monitor the LEDs during installation and operation Surfing Machine Front Panel LED Indicator Lights The front panel has five LED lights that indicate the operating status of your Surfing Machine s functions POWER CABLE L one TEST When you power up the Surfing Machine all the LEDs flash to indicate that the modem is automatically performing self diagnostic routines NOTE When your Surfing Machine is on and in a fully operational state the top three LEDs should be green and illuminated continuously The Data LED should flash when data is being transmitted or received The Test LED should only be on when the modem is initially powered up The following list explains each of the cable modem status LEDs This list will help you to diagnose problems Surfing Machine SM 100 12 Power LED e After the cable modem is turned on and the diagnostics are completed the green Power LED is illuminated and remains continuously lighted while the modem is operational Cable LED e The Cable LED is off when no downstream RF carrier is present or when the power is off e A slowly flashing green LED indicates that a downstream RF carrier is present and that ranging is in progress e A rapidly flashing green LED indicates that registration is in progress e A solid green LED
4. indicates that the cable modem is registered and ready to transfer data PC LED e The PC LED is off when no Ethernet carrier is present or when the power is off e A solid green LED indicates that an Ethernet carrier is present Data LED e The Data LED is off when there is no data movement through the cable modem or when the power is off e A flashing green LED indicates that data is being transmitted and received through the cable modem Test LED e The Test LED is off when the initial self test of the cable modem is OK or when the power is off e A flashing LED indicates that the initial self test of the cable modem is in progress or that cable modem software downloading is in progress e A solid LED indicates a failure of the cable modem self test Surfing Machine SM 100 13 6 Troubleshooting 1 Parts are missing Contact HighSpeed Surfing Inc see page 2 2 All LEDs on the front panel are off See front panel diagram on page 12 e Check the power connection to make sure the cable modem is properly plugged in 3 The Power LED is off e Check the power outlet For the following conditions contactyour CATV operator or retailer e The power adapter may be defective e The cable modem may be defective e The Power LED may be defective 4 The PC LED is off e There is no power to the PC Check the power outlet e The cable to the Ethernet link is not connected e The Ethernet adapter may not be proper
5. the World Wide Web interactive communications e mail file transfers and data downloads and uploads Depending on your cable service s performance your Surfing Machine will provide downstream receiving and upstream sending data speeds up to 50 times faster than the fastest 56kbps dial up telephone modem Since the cable modem is always on you can access the Internet your e mail and VPNs Virtual Private Networks at your fingertips Surfing Machine SM 100 2 2 Intellectual Property Rights All intellectual property related to this Surfing Machine as defined below owned by or which is otherwise the property of HighSpeed Surfing Inc or its suppliers including but not limited to accessories parts or software relating thereto the cable modem system is proprietary according to federal laws state laws and international treaty provisions Intellectual property includes but is not limited to inventions patentable or unpatentable patents trade secrets copyrights software computer programs and related documentation and other works of authorship You may not infringe on or otherwise violate the intellectual property rights Moreover you agree you will not and will not attempt to modify prepare derivative works of reverse engineer decompile disassemble or otherwise attempt to create source code from the software No title or ownership of intellectual property is transferred to you All ap
6. SF j SM 1 00 Surfing Machine SM 100 Cable Modem Installation Manual Table of Contents DL Introduchon nene eee E E A hen AE TSA 2 Intellectual Property Rights erosione e pusi 3 Minimum End User Software License Terms eee 4 Rules for Safe Operation ccceseessceseceeeceseesesceeseseeeeoees 5 Installing the Cable Modem 0 eccceeseeeeseeessseceseeseneesenseessaees 5 1 Installation Requirements cc ccccceessceceeeeeeeceeeenteeeeeees SZ INVENIO Ai ds a E E ras ated nie eel as E ees 10 5 3 Installation Instructions eee eee cece eeeeeeeeeneeeeeee 11 5 4 Getting Acquainted with the Cable Modem 0 008 12 6 Troubleshooting 5 ccccccssecceeacaaaacessvavs si iE EEEE Enie 14 Appendix A Cable Modem FAQS c cccccessesesseeeestesensesenseees 16 Appendix B Product Specifications 0 cccccecsceeseeesseeesees 19 Appendix C FCC Compliance c cece eeecceeeeseeeeeesneeeeees 21 Surfing Machine SM 100 O 1 Introduction Congratulations on the purchase of your Surfing Machine cable modem Your Surfing Machine is a true cable modem MOdulator DEModulator that connects your PC or Ethernet LAN to the Internet and to other multimedia services and networks through your cable TV network at a high speed transfer rate Your Surfing Machine not only frees up your telephone lines but gives you unprecedented transmission speeds for accessing the Internet
7. ating the modem Follow all operating instructions Retain Instructions Save all of the safety and operating instructions for your future reference Heed Warnings Comply with all warnings on the products and in the operating instructions Check Power Sources Operate this product only from the type of power source indicated on the product s label If you are not sure of the type of power supplied to your home consult your dealer or local power company Do Not Overload Do not overload wall outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Protect and Check Power Cords Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Periodically examine the cord and if its appearance indicates damage or deteriorated insulation have it replaced by your service technician Pay particular attention to cords where they are attached to plugs and examine the points where they exit from the product Check Ventilation Slots and openings in the enclosure are provided for ventilation to ensure reliable operation of the Surfing Machine SM 100 5 product and to protect it from overheating Do not block or cover these openings Never block these openings by placing the pro
8. ding of the cable system Do not disconnect the RF Radio Frequency cable from your cable modem while the power to your modem is on Unplug Power Before Cleaning Do not use liquid or aerosol cleaners Use a damp cloth for cleaning Keep Objects Out of Openings Never push objects of any kind into his product through openings as they may make contact with dangerously high voltages or short out parts which could result in a fire or electric shock Never spill liquid on the product Protect From Lightning Unplug the product from the wall outlet and disconnect the cable system in the event of a lightning storm or when the product will be left unattended and unused for long periods of time This will reduce the risk of damage due to lightning and power line surges Wait at least 10 seconds after unplugging the AC adapter before plugging it back in Do Not Remove Covers Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards Refer all servicing to qualified service personnel Unplug the product from the wall outlet carefully as the AC adapter may be hot Refer servicing to qualified service personnel under the conditions listed below e When the power supply cord or plug is damaged e If liquid has been spilled or objects have fallen into the product e lf the product has been exposed to rain or water Surfing Machine SM 100
9. duct on a bed sofa rug or other similar surface Do not place this product in a built in configuration such as in a bookcase or an equipment rack unless you provide proper ventilation Do Not Use Accessories Do not use accessories that have not been recommended by HSS as they may be electrical or fire hazards Use the Recommended AC Adaptor Use the adaptor that came with your HSS cable modem Do Not Use Near Water Do not use this product near water for example near a bathtub or sink in a wet basement or near a swimming pool Do Not Place Near Heat Sources Never place this product near or over a radiator or heat register or near any other heat source including amplifiers Use Caution in Mounting This Product Do not place this product on an unstable surface or support The product may fall causing serious injury to a child or adult as well as serious damage to the product Use Care in Moving Product and Cart Combinations Avoid sudden stops excessive force and uneven surfaces which may cause the productand cart combination to overturn Ground the Cable System Be sure that the outside cable system is grounded so as to provide some protection against voltage surges and build up of static charges Section 810 of the U S National Electric Code ANSI NFPA No 70 1984 Section 54 of the Canadian Electrical Code Part Surfing Machine SM 100 6 1 provides information with respect to proper groun
10. ense that the telephone modem does However since coaxial cables can carry much higher wave frequencies cable modems are far more sophisticated Cable modems can contain a tuner a bridge a router an encryption decryption device an SNMP agent and an Ethernet hub Furthermore none of the activity caused by these circuits and codes disturbs your regular cable TV reception How does a cable modem connect to a computer The 10Base T Ethernet connection used in this cable modem is emerging as the most popular type of connection This connection has been used for years to allow business computers to talk to each other in a LAN Local Area Network An Ethernet card must be installed in your computer for the cable modem to work What is DOCSIS Data Over Cable Service Interface Specifications DOCSIS defines interface requirements for cable modems involved in high speed data distribution over a cable television network On November 17 Surfing Machine SM 100 16 1997 Cable Television Laboratories Inc Cable Labs and its members established a formal path of certification for cable modem equipment suppliers to obtain interoperability seals for their products based on DOCSIS specifications This certification process provides cable modem equipment suppliers with a fast market oriented method for attaining cable industry acknowledgment of compliance with DOCSIS The seal is meant to give purchasers confidence that their modem equ
11. inst harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this unit does cause harmful interference to radio or television reception which can be determined by turning the unit off and on try to correct the interference by taking one or more of the following measures Reorient or relocate the receiving antenna of the radio TV Increase the distance between the cable modem and the radio TV receiver Plug the cable modem into an outlet that does not share the same circuit as the radio TV Surfing Machine SM 100 21
12. ipment complies with specifications and that their equipment inter operates with DOCSIS products made by other vendors What do I need in order to use a cable modem e a cable operator that provides DOCSIS high speed data service e a computer the cable modem is platform independent e a standard 10Base T Ethernet connection installed on your computer Can I watch cable TV while using a cable modem Yes you cable wire is split at your home so you can do both at the same time Can I have cable modem service but not subscribe to cable TV Yes you may have one or both Surfing Machine SM 100 17 How much faster is a cable modem connection than other Internet connections A cable modem connection is many times faster than other Internet connections Cable modems transfer data with a maximum downstream data flow rate of 40Mbps You can usually expect a 4 10Mbps steady downstream data flow Take a 10MB file as an example 28 8Kbps Telephone Modem 46 Minutes 56Kbps Telephone Modem 24 Minutes 10 Minutes L54Mbps T1 Connection 52 Seconds 4Mbps Cable Modem 20 Seconds Transfer Rate for a 10 Megabyte File How long does it take to log on Your cable modem is always on the connection is always open so you never have to wait for a slow log on procedure Surfing Machine SM 100 18 Appendix B Product Specifications Your SM 100 Surfing Machine cable modem is Cable Labs Certified Downstream
13. ly configured Contact the Ethernet adapter manufacturer If the adapter was supplied by your CATV provider contact your CATV provider 5 I m having problems connecting to the Internet See Installation Instructions on page 11 Surfing Machine SM 100 14 6 After several attempts the cable modem still will not operate properly Unplug the power adapter plug from the back of the cable modem and wait 20 seconds Plug the power adapter back into the modem The cable modem will restart If these actions do not remedy the problem call the HighSpeed Surfing Inc Helpline at 800 757 7001 The Helpline staff can resolve problems and recommend service when needed Surfing Machine SM 100 15 Appendix A Cable Modem FAQs How does a cable modem work High and low electrical voltage levels represent digital signals How fast these levels can switch and still be transmitted is determined by the bandwidth of the transmission system The pair of wires used in a telephone connection has greatly limited bandwidth because of its electrical characteristics So we connect a device called a modem between the computer output and the phone line The modem generates an electrical wave whose strength and phase change in step with the highs and lows of the computer s digital output The smoothness of the resulting signal allows data to be transmitted at a higher rate A cable modem MOdulates and DEModulates electrical signals in the same s
14. plicable rights of intellectual property shall remain with HighSpeed Surfing Inc and its suppliers HighSpeed Surfing Inc 4241 Business Center Drive Fremont California 94538 USA Phone 510 979 1900 Fax 510 979 1911 http www highspeedsurfing com support highspeedsurfing com Helpline 800 757 7001 2000 HighSpeed Surfing Inc All rights reserved No reproduction in whole or in partis allowed without prior written approval Surfing Machine SM 100 3 3 Minimum End User Software License Terms Each end user sublicense agreement contains terms that are legally sufficient to declare the following a b c d e The end user is authorized to make one copy of the licensed software to be used for back up purposes only Further copying is prohibited Transfer of the licensed software is prohibited Reverse assembly reverse compilation or other translation of licensed software or any portion thereof is prohibited Export of the licensed software in violation of United States and other national laws is prohibited Each end user sublicense agreement also includes the following statements or their equivalents a The software provided hereunder is copyrighted and licensed not sold HighSpeed Surfing Inc HSS expressly does not transfer title or any ownership rights of the software to end user The software provided hereunder may contain or be derived from portions of materials provided
15. to HSS under license by a third party supplier HIGHSPEED SURFING HSS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESS OR IMPLIED WITH RESPECT TO THE USE OF THE SOFTWARE INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR AGAINST INFRINGEMENT NEITHER LICENSOR OR ITS LICENSORS OR SUPPLIERS SHALL BE LIABLE FOR ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES LOSS OF PROFITS LOSS OF DATA OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS TECHNOLOGY OR SERVICES ALL LIABILITY UNDER THIS AGREEMENT IS CUMULATIVE AND NOT PER INCIDENT THIS LIMITATION WiLL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED HEREIN In no event shall HSS or its suppliers be liable for special incidental consequential or punitive damages including without limitation damages for lost profits or data even if such damages were foreseeable The limitations on liability set forth in this agreement are cumulative and are intended and acknowledged by end user to benefit HSS and third party suppliers Surfing Machine SM 100 4 4 Rules for Safe Operation This section provides important information that will help ensure your enjoyment and proper use of the cable modem and its accessory equipment Please read this section carefully before operating your modem Read and Follow Instructions Read all of the safety and operating instructions before oper
16. urfing Machine package should contain the following items 1 Surfing Machine cable modem 2 Modem AC adapter 3 RJ 45 Ethernet cable 4 Installation manual this manual ai Oo Ue Optorval Metra Cord eo Surfing Machine SM 100 10 5 3 Installation Instructions To avoid overheating allow at least one inch of space between the ventilation holes and any object to either side of the unit The top of the unit should be at least two inches from any obstruction Connect the cable modem using the following steps referring to the figure below 1 Connect the cable TV coax cable from the wall plate to the cable modem s RF input connector on the rear panel 2 Connect the 10Base T signal cable RJ 45 from your computer to the cable modem s 10Base T connector on the rear panel 3 Connect the AC adapter to the cable modem s DC IN 12V 1A jack on the rear panel Then plug the AC adapter into the wall electrical outlet Compute E 2 dite Mosan a Ji i The power indicator LED on the modem s front panel will light up if power is present at the outlet The modem will start operating once power is connected No additional operator intervention is required The cable modem will automatically find the data channel register and connect to your computer Check the cable modem status by looking at the indicator lights LEDs on the front panel see 5 4 Getting Acquainted with the Cable Modem
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