Sun Blade 2500 Troubleshooting Card
Contents
1. button is pressed Keep notes on the following situations in case you need to call service 1 Is the Power button LED illuminated on the front of the system Ensure that the power cord is connected to the system and to a grounded power receptacle 2 Does the wall outlet have power Test by plugging in another device Does the system beep when the system is powered on Ensure that the keyboard is plugged in 4 Test with another keyboard that you know is functional Does the system beep when you connect the keyboard and power on the system 5 Does the monitor sync within 5 minutes after power on The green LED on the monitor stops flashing and remains illuminated w Note If the monitor syncs but does not display an ok prompt or a login window the system might not be passing POST Call a Sun Service Support Center If the system passes POST and displays the ok prompt but does not boot Solaris type boot Symptom Troubleshooting Hung application Application won t respond Procedure 1 Using the Host Workstation 1 From the CDE toolbar select Tools Find Process 2 In the Process Manager window select Find Process 3 Select the process that is hung The name of the application or process is in the Command column 4 From the Process Manager menu select Process Kill Process Note You might be able to log in from another workstation and use these same GUI tools to save and close or kill applications Procedur2. 2 Information to Collect Before Calling a Sun Service Support Center System Configuration Information Write Your Information Here Sun service contract number System model Example Sun Blade 2500 workstation Solaris Operating System and release that you are using In a terminal window type cat etc release System serial number Find the label on the left side of the bezel Peripherals attached to the system Example printer external hard drive Email address and phone number for you and a secondary contact Street address where the system is located Superuser password Do not write your password Summary of problem and the work being done when the problem occurred Other Useful Information Displayed when you click the CPU disk button on the CDE toolbar and select Hosts System Info IP address Workstation name system host name Network or internet domain name Proxy server configuration Troubleshooting Procedures Symptom Troubleshooting Workstation powers 1 Verify that the Power for the monitor is turned on on but the monitor 2 Verify that the monitor power cord is connected to a wall outlet does not 3 Does the wall outlet have power Test the wall outlet by plugging in another device System stops booting At the ok prompt type boot after the ok prompt is If the system does not boot contact your system administrator or a Sun Service
3. S Ry SUN microsystems Sun Blade 2500 Troubleshooting Card Silver Power Smart card supply reader DIMM tan Optical DIMM media drive 4to7 DIMM 0to3 Removable media drive Rear or blank l fan pane CPU1 Hard drives CPUO HDO back HD1 front Power button Audio module Silver bezel PCI connect Slot 5 Front fan Slot 4 Slot 3 Slot 2 Speaker Slot 1 Slot 0 Translations of Troubleshooting Card Information PCI card support I l l l l J l l l l l j l l l Some information in this card is included in the Sun Blade 2500 Getting Started Guide 817 5119 which is available in French German Italian Japanese Korean Spanish Swedish Simplified Chinese and Traditional Chinese languages Connect the mouse and keyboard to the USB 1 1 connectors p L 33 66 33 Ta Seia 660 66 MHz 64 bit PCI slot 5 Optional graphics accelerators XVR 600 66 MHz Stereo DIN7 DVI I Com Universal serial bus 4 USB 1 1 lt gt XVR 1200 66 MHz Serial0 DB 9 RS 232 DVI I DVI I Stereo DIN7 Parallel Twisted pair Ethernet TPEO 0 scsio gt BNC Serial DB9 Audio card XVR 100 66 MHz Video DVI I O oO MHz 64 bit PCI slot 4 IEEE 1394 and USB 2 0 card MHz 64 bit re 83 MHz PCI slot 2 PCI slot 1 PE MHz 64 bit ay PCI slot 0 USB 2 0 3 IEEE 1394
4. Support Center displayed Symptom Troubleshooting CD or DVD does not eject from the media tray when you press the Eject button No video displays on the monitor screen User Level Procedures 1 Move the mouse or press any key on the keyboard The optical media drive might be in low power mode 2 Attempt to eject the CD or DVD using the Eject button on the optical media drive 3 In a terminal window type eject cdrom 4 If Step 3 does not work verify that the CD or DVD is not mounted In a terminal window type df grep cdrom If the CD or DVD is mounted text similar to this example will be displayed cdrom wzi 2230 vol dev dsk c0t2d0 wzi 2230 0 blocks 0 files 5 Unmount the CD or DVD by typing umount and the command output shown in parentheses in Step 4 In the example above the mount point is wzi 2230 You would type umount vol dev dsk c0t2d0 wzi 2230 6 Type the command eject cdrom Alternate Procedure for Media CDs or DVDs 1 Right click the mouse and select Workspace Menu Folders Open CDROM A File Manager window should open 2 Select File Eject 3 If the CD or DVD does not eject use a terminal window to exit the CD directory by typing ed 4 Try again to eject the CD or DVD from the File Manager window If you need further assistance contact your system administrator or a Sun Service Support Center System Administrator Emergency Procedures for All CDs or DVDs As superuser stop the vold da
5. e 2 Using a Terminal Window From Your Own Workstation 1 To determine the ID number of the hung process type ps ef grep process name Note First kill the last application you used when the system hung and if necessary kill the next most recent applications that you used 2 To stop the process type kill 9 process ID Procedure 3 Using Remote Login or Telnet 1 From another workstation use a terminal window and type either rlogin hostname or type telnet hostname 2 Type your login ID and password From the terminal window type ps ef grep process name 4 Start killing processes Type the name of the last application you were using when the system froze Type kill 9 process ID After killing the processes for the last used application look at your system to see if it is usable If not continue to kill processes until the system is usable or until you can shut it down and restart it w Caution Be sure to log off from the remote system Another user might be able to access your system if you do not exit the terminal window On the second workstation type exit and close the terminal window Hung or frozen workstation No response from mouse or keyboard or any application Keyboard or mouse does not respond to actions 1 Try to access your system from a different workstation on the network 2 From a terminal window type ping hostname 3 If no response remotely log in from another system using telnet or rl
6. emon 1 Open a terminal window 2 As superuser type etc init d volmgt stop 3 Press the Eject button on the optical media drive Note To mount another CD or DVD you need to start vold by typing etc init d volmgt start If the CD or DVD has not ejected using Step 3 above complete these steps 1 Bring the system to the ok prompt 2 Press the Eject button If the CD or DVD still does not eject using the two processes above there might be a cable problem or other hardware problem Call a Sun Service Support Center for further assistance 1 Verify that the monitor cable is attached to the graphics accelerator connector 2 Connect the monitor to another system Does the monitor work when connected to the other system 3 If you have another monitor does it work when connected to the original system 4 Verify that OpenBoot PROM defaults are set properly a Press and hold the Power button for 4 seconds to power off the system b Wait 4 seconds and power on the system c As soon as the Power button blinks quickly press the Power button twice The ok prompt is displayed and the system enters a safe NVRAM mode d Verify the settings of these OpenBoot PROM parameters output device is set to screen and input device is set to keyboard e If the ok prompt does not display or if changing the output device setting does not help contact a Sun Service Support Center Workstation does not power on when the front panel Power
7. med out waiting for NIS to come up Timeout waiting for ARP RARP packet 1 From a remote system contact the system with this command ping hostname 2 Verify with your system administrator that the network is operational 3 Verify that the Ethernet cable is connected between the workstation and the wall outlet or router 4 Try connecting another Ethernet cable Does the new cable work 5 If cable changes do not help bring the system to the ok prompt and verify the OpenBoot PROM settings Most systems should be set to diag switch false and boot device set to disk net For more information on OpenBoot PROM settings see the Sun Blade 2500 Service Diagnostics and Troubleshooting Manual 817 5117 or contact a Sun Service Support Center Symptom Troubleshooting Workstation appears to be in low power mode but the Power button LED does not blink not blink The power indicator LED only blinks when all workstation components are in low power mode A tape drive might be connected to your workstation Because tape drives do not enter low power mode the power indicator LED does More troubleshooting information is in the Sun Blade 2500 Service Diagnostics and Troubleshooting Manual 817 5117 Diagnostics Commands User Superuser OpenBoot PROM To View or prompt or custom prompt prompt ok Prompt OpenBoot PROM settings Default eeprom eeprom printenv settings are not shown Most recent error messages
8. more var adm messages Installed Solaris patches showrev p more var adm messages showrev p System boot dates and time system has last been active psrinfo w or uptime last psrinfo w or uptime Component and device information prtconf vp prtconf vp prtpicl prtpicl List of installed replaceable components prt fru prtfru SCSI devices probe scsi Device tree show devs Device alias pathnames E devalias Boots system in single user mode reboot s boot s Useful Sun Web Sites and Phone Numbers Sun Blade 2500 Workstation Documents and Support Resources URL or Telephone Number Current Sun Blade 2500 workstation Documents Key documents include Sun Blade 2500 Service Diagnostics and Troubleshooting Manual 817 5117 Sun Blade 2500 Getting Started Guide 817 5119 Sun Blade 2500 Product Notes 817 5121 Find Solaris and other software documents here This is also an alternative web site for some Sun Blade 2500 workstation documents This web site has full search capabilities Warranty and Contract Support contacts Links to other service tools http www sun com documentation Select the links Hardware Product Categories gt Desktop amp Workstations Sun Blade 2500 Workstation http docs sun com http www sun com service online Discussion and troubleshooting forums Support diagnostic tools and alerts for all Sun products http supportfo
9. ogin and ping the system again 4 Attempt to kill processes until the system responds See the procedures for Hung Application in this table If the above procedures do not work Caution Only experienced system administrators should use a Stop command Using any Stop command might cause loss of core dumps which makes it difficult to diagnose system problems 1 Press Stop A If the system responds the system displays the ok prompt 2 Try to force a core file dump At the ok prompt type this command sync Note The default location for a core file deposit is var crash hostname 3 The Sun Service Support Center might request the core file for root cause analysis If the above procedures do not work 1 Press the Power button to power off the system 2 Wait 20 to 30 seconds and power on the system Note When you power on the system again you might need to run fsck to repair damaged links If the system still does not function properly contact Sun Service Support 1 Verify that the mouse and keyboard cables are connected to the on board USB 1 1 connectors of the workstation Do not connect the mouse and keyboard to the USB connectors on the IEEE 1394 and USB 2 0 card 2 Verify that the workstation is powered on and the front Power button LED is illuminated During the boot procedure the system displays a network error message Use this procedure if the system displays these error messages Warning ti
10. rum sun com http www sun com bigadmin SunSolve Contains links to software patches Lists some system specifications troubleshooting and maintenance information and other tools http sunsolve sun com Warranties for every Sun product Sun Service Support phone numbers http www sun com service support warranty 800 872 4786 1 800 USA 4Sun Select Option 1 This web site lists international telephone numbers for Sun Service Support solution html http www sun com service contacting Powering Off the Workstation Method Procedure Method 1 1 Close and save any open applications 2 Press the Sleep key or press and release the system Power button 3 Select Shutdown Method 2 1 Close and save any open applications 2 As superuser type shutdown Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can email your comments to Sun at http www sun com hwdocs feedback Please include the part number of the document 817 5115 11 with your comments Copyright 2004 Sun Microsystems Inc All rights reserved Use is subject to license terms Third party software including font technology is copyrighted and licensed from Sun suppliers Portions may be derived from Berkeley BSD systems licensed from U of CA Sun Sun Microsystems the Sun logo Sun Blade Java OpenBoot Power Management ShowMe and Solaris are
11. trademarks or registered trademarks of Sun Microsystems Inc in the U S and in other countries All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International Inc in the U S and in other countries U S Government Rights Commercial use Government users are subject to the Sun Microsystems Inc standard license agreement and applicable provisions of the FAR and its supplements Copyright 2004 Sun Microsystems Inc Tous droits r serv s Distribu par des licences qui en restreignent l utilisation Le logiciel d tenu par des tiers et qui comprend la technologie relative aux polices de caract res est prot g par un copyright et licenci par des fournisseurs de Sun Des parties de ce produit pourront tre d riv es des syst mes Berkeley BSD licenci s par l Universit de Californie Sun Sun Microsystems le logo Sun Sun Blade Java OpenBoot Power Management ShowMe et Solaris sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc aux Etats Unis et dans d autres pays Toutes les marques SPARC sont utilis es sous licence et sont des marques de fabrique ou des marques d pos es de SPARC International Inc aux Etats Unis et dans d autres pays S Sun Microsystems Inc www sun com Bar Code Area Part No 817 5115 11 Rev A December 2004
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