CompleteView™ Camera Supplement
Contents
1. assist in finding drive array failure detection This will ensure optimal performance of the storage array CompleteView Camera Supplement Sony IP Cameras Page 11 System Settings amp General Best Practices System Hardware Drivers Make sure you have current stable drivers for the system s chipset RAID Controller firmware driver video adapter and network controller Make sure to have current stable bios for your specific motherboard Make sure to read all release notes for driver compatibility with your current hardware set as not all driver bios updates are necessary unless they have a fix for a current issue that you are experiencing System Settings Important Disable Windows indexing on all recording volumes If running an antivirus application disable real time file scanning and scheduled scans on all recording volumes Set Performance Options to adjust for best performance on the operating system It is recommended that you configure your operating system on a dedicated partition This partition should not contain any video recording volumes It is also recommended that sizing be a minimum of 50GB CompleteView Camera Supplement Sony IP Cameras Page 12 Additional Resources Visit the Salient website www salientsys com for additional support and CompleteView training e Manuals amp Documentation www salientsys com support manuals documentationx Includes Administrator s Manual Client User Manuals inc2. 0 10 G 711 64 kbps Codec 6 711 64kbps v f Refer to the camera Echo canceller On off Ambient noise filter On Off installation manual for information on each of the camera Audio upload On Off parameters Volume Y 10 Dynamic range compressor On Launch CompleteView System Configuration Select Configure Servers Go to the Sony camera you created previously found in the camera section under the appropriate server In the IP tab the Generic RTSP UDP SESSION driver will need to be selected for the O amp H ds saveand bit BBS SW ole I X Camera Model Server Configurations On the Audio tab select Enable Audio I g rs For Audio Source select IP Camera Sw Cameras P 1 PTZ Parking Lot Save configuration to server General Volumes 1P PTZ Motion Alarm Audio Emai Analytics 2 Side Entrance Front Entrance Lobby Enable Audio Vv 1 Parking Garage po Fence Audio Source IP Camera Y Train Station School Steps Left Street Comer Right 10 General 5 11 Street Comer West wi 12 Fence Prison 13 Escalator 14 Playground wi 15 Art Gallery 16 Slip and Fall W 17 ACT TCM A2N1 YD amp w L eqeqeqeqes w co CompleteView Camera Supplement Sony IP Cameras Page 8 Troubleshooting Configuring the Firewall If the video is unable to be displayed on the PC the firewall may need to be disabled or add an exception to the f
3. IP camera setup tab in Complete View the time stamp and camera name will not display in recorded video even if it is enabled on the General setup tab within Complete View System Configuration The recording frame rate settings must be configured via the IP camera manufacturers setup tools software otherwise if left as default Complete View will record the rate the IP camera is defaulted to Exception Arecont cameras will utilize the fps settings on the Complete View System Configuration Camera Setup General Tab fps settings for scheduled alarm and motion recording PTZ Cameras PTZ Cameras should be setup for scheduled recording and not motion recording Motion Zones Avoid areas of constant motion such as trees shadows busy streets etc Test the configured sensitivity settings before finalizing your configuration to ensure a low level of false alarms Review recordings after a few days of operation to make sure the motion settings are configured properly Storage Volume Threshold For optimal performance verify each recording volume s threshold 1s set to a minimum of 5 of the total storage capacity of the volume RAID Arrays If you have more than one storage array it is recommended to split the camera recording between the arrays to maximize I O performance Ex 50 total cameras setup 1 25 to write to first array and 26 50 to write to the second array Schedule or perform periodic consistency checks during off hours to
4. PTZ Motion Alarm Audio Email Analytics Password 3 io RN Camera Model I Stream Type a These are the 2 a callus i 2E oy 192 168 103 188 Configure lt lt Administrator Name sg fee Aam Devices 80 80 Serial Ports and Password for A N admin oo oo oc esee the S ony camera Em 11 Verify the image path nani _ Timeout 5 E Beas oo z Compression of Recorded Video Store original from camera C ti ith F Favor continuous video over image quality i onnecting wi Camera Specific Driver Select the appropriate Sony model listed in the drop down menu under Camera Model Enter the IP address of the camera and the username and password Select the stream type being sent from the camera to Complete View If CompleteView Camera Supplement Sony IP Cameras Page 6 camera model is not listed in the drop down menu or none of the listed models work with the camera then a Generic Driver could be used Connecting with RTSP HTTP Driver Select the Generic RTSP HTTP Driver listed in the drop down menu under Camera Model Enter the IP address of the camera and the username and password The stream type will need to be selected based on what is being sent from the camera and can be verified by using the steps mentions in the Verifying Settings through the Web Interface section Insure the HTTP port is set to 80 and the RTSP port is set to 80 The Image Path for the video stream will also need to
5. R RRD EDER ARR R SEDER ERROR ses 13 Introduction The purpose of this document is to provide guidelines for connecting the specific manufacture s camera to the network and insure proper operation within CompleteView The IP camera should have included a utility to discover and configure the IP address of the camera If you did not receive this tool you can obtain it from the manufacture s website For Sony download IP Setup Program or SNC Toolbox This document will focus on the IP Setup Program since it is easier to set up IP addresses in this utility but either program can connect and configure the cameras For assistance with the use and operation of these Sony tools please contact Sony Before You Install Make sure the target computer meets or exceeds CompleteView s minimum system requirements CompleteView Client Applications CompleteView Server Applications Operating Systems Windows XP Professional Windows 7 Professional or Ultimate or Windows Vista Core 2 Duo 2 0 Ghz or higher 2 GB RAM or higher Video Card w 256 MB RAM or higher 10 100 1000 Ethernet Controller Systems with analog capture cards Windows XP Professional Windows Server 2003 Web Edition Windows 7 Professional 32 bit Systems with IP only configuration Windows XP Professional Windows Server 2003 Standard and Web Edition Windows 7 Professional 32 and 64 bit Windows Server 2008 Standard Windows Server 2008 DataCenter Windows 2008 Web S
6. SALIENT SYSTEMS lt Complete View Camera Supplement Sony IP Cameras ST SALIENT SYSTEMS Simple Scalable Security Contents PVG OCU CUO seeria rer R E E E AAE EE O E NOS AA E A 2 Bere YOU a a e scans sdanetesoncerayedsecees E A 2 Pre TS Ua AO IST rere coerce E E bidesbUtendes bisdera binta St ten h tendene ennen 3 IGLOO C OT CLC eae setoske E A E E EE E 4 Padina e C E ee E E 4 Vening COMMC CH VALY nsstsvendsns ssidsssdunengnnks S E E EEE TEN EE NEEE EEEE 5 FRC OMG NGAUS seye en Ea e EE ET E EE ETa O 5 Configuring Complete View s sssessssrrrrrrrsrrererrrserrrrrerrerrrsrrrrrrrrrrrrrrrsrrrrrrrsr rr r nns sr sr rr rss nr rr nen 6 Connecting with Camera Specific Driver ssmmmsssssssrrrrrrrsssrrrrrrrrssrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrs 6 Connecting with RTSP HTTP Driver sossssssserrsessssssrerreresseerrrrrrrrsrerrrrrrrsrrrrrrrrrrrrrrrrrrrrrrrs 7 Connecting with Generic RTSP UDP Driver ssssssssrrssssssssrrrrerrssrerrrrrrrrsrrrrrrrrrrrrrrrrrrrrrrs 7 COMO UTS PUCKO SU OW age E R E A E EE ENG 8 Trouble BOO TO eeen E E E ERE EE E E E EEE E E 9 Configuring the Firewall sssccecssnsssessecsnnssseseeccnaenestecenacensceesenasenscsesenaesessacenas 9 venn I Cne DI VET Pae E E E E E 10 Appendix A Software Guidelines and Best PraCtiCeS sssssossrorsssssrrrrrrrsssnned 11 Additional Resources s ssssmseseeererreeereeeeeerererersererererrerer er ers rr Er Er r tnter EDER ERE EDER ertsen terenon ERE EDER ERE
7. be set The image path to enter for Sony is media videol or media video2 Note The number at the end of the image path needs to match the Image number in the cameras web interface that will be used for the stream to Complete View Connecting with Generic RTSP UDP Driver Select the Generic RTSP UDP Driver listed in the drop down menu under Camera Model Enter the IP address of the camera and the username and password The stream type will need to be selected based on what is being sent from the camera and can be verified by using the steps mentions in the Verifying Settings through the Web Interface section Insure the HTTP port is set to 80 and the RTSP port is set to 554 which are the defaults The Image Path for the video stream will also need to be set The image path to enter for Sony is media videol or media video2 Note The number at the end of the image path needs to match the Image number in the cameras web interface that will be used for the stream to Complete View CompleteView Camera Supplement Sony IP Cameras Page 7 Configuring Audio Support Prior to configuring audio you must verify you have an audio feature key for the system l AE a A Insure Audio is configured in the camera a Login to the web interface of the camera b Select Setup c Select Camera d Select Common tab a o a T e Under the audio codec Audio codec on off section select on AAN and set the Codec to Mic volume
8. e for the image path path chosen User Securtty e Mail SMTP FIP client Schedule Image 2 Event detection Recommendations Sony does provide recommended bit rates of the IP cameras based on the resolution and and scene activity Adjusting the camera accordingly will provide the best performance per Sony s recommendations CompleteView Camera Supplement Sony IP Cameras Page 5 Recommended Bit Rates SONY Activity Leve Tales believe Very High Activity or PTZ Tours ame fate VN ras 6 5 veot sa VRP ra TN Configuring Complete View Once the cameras are configured with the appropriate IP address and the camera settings are correct launch the Complete View System Configuration 1 Select Configure Servers S gt 2 Go to the Server Configuration menu TS rk Fr BYAR Jori 3 On the drop down menu select Camera car aaa a ST 4 Then select Add Camera el oes RR 5 Enter the camera name g ini 6 Select from the camera model drop down menu the appropriate driver 7 Enter the IP address of the camera d i en 8 Select the Stream Type J a This is the codec mentioned in the Verifying Settings through the Web Interface 9 Enter the HTTP and RTSP a CompleteView Server Configuratio port numbers E E EEE O E H I Saveand bit B amp amp tAlt I X 10 Enter the Username and a Users Groups F Cameras General Volumes IP
9. erver All Servers must have the following CompleteView Camera Supplement Sony IP Cameras Microsoft DirectX 9 0c or later Minimum of 2 GB system Memory Graphics Card with at least 256 MB RAM Note Server hardware requirements vary based on the cameras used and recording configuration Please use the Salient Design Tool to calculate specific server requirements or contact Salient Systems Engineers at 512 617 4800 Page 2 Pre Installation Check List Verify all cameras that will be managed by CompleteView are listed on the CompleteView Supported Cameras list DHCP or dynamic IP addressing is supported in many cameras it is recommended using static IP addresses for the cameras Note This will prevent network events from changing the IP address of the cameras which could cause a loss of connection from the camera to CompleteView making the system unable to record video from the camera until the address is changed To prevent this from occurring when using DHCP make a Reservation for each cameras MAC address with a Lease Expiration set to Never If an address reassignment occurs the corrective action would be to either set the IP address in the camera back to the original IP address or update the configuration of the CompleteView server to the new IP address of the camera Download the camera manufacture s camera utility CompleteView Camera Supplement Sony IP Cameras Page 3 Get
10. irewall to allow the UDP traffic from the camera to be received on the PC 1 Open the control panel T 7 i iE 2 Select Windows Firewall GO6 gt Control Panel gt System and Security Windows Firewall v Search Control Panel p 3 Select Advanced settings mie Help protect your computer with Windows Firewall 4 S elect Inbound Rules In ther Allow a program or feature Windows Firewall can help prevent hackers or malicious software from gaining access to your computer through Windows Firewall through the Internet or a network left pane Change notification settings How does a firewall help protect my computer 5 Select New Rule in the right la Windows Firewall on or PP Restore defaults au at a workplace that are attached to a domain Troubleshoot my network pane 6 A wizard will be displayed and assist you in creating the new rule The steps are listed along with our recommendations for the See also Action Center P Advanced settings What are network locations Domain networks Connected Windows Firewall state On Block all connections to programs that are not on the list of allowed programs Incoming connections Active domain networks lin salientsys com Notify me when Windows Firewall blocks a new program Notification state Y Home or work private networks Not Connected v y Public networks Not Connected Network and Sharing Ce
11. luding Video Alarm and Web clients How To Guides and Tips e Online Tech Support www salientsys com elearning Get quick access to online tech support modules that cover the most frequently asked product questions such as Adding and Moving IP Camera Licenses e Salient University eLearning o User Training http salientsys latitudelearning com A convenient way to get trained on Complete View Register online for access to interactive user training modules covering the Video Alarm Mapping and Web clients o Reseller Integrator Certification Training For our resellers and system integrators we offer online certification training Login to Salient reseller website to begin e Classroom Training www salientsys com training Traditional classroom training is available throughout the United States Please visit the Salient website for training calendar agenda and registration Salient Systems 10801 N MoPac Expy Building 3 Suite 700 Austin TX 78759 512 617 4800 512 617 4801 Fax www salientsys com OM CompleteView Camera Supplement Sony IP Cameras Page 13
12. ng Generic Driver Path Verifying the video path is correct can be useful if you are having difficulty in connect the camera to CompleteView To verify the video stream form the camera test with a standalone software video decoder such as VLC media player This can be obtained from http www videolan org vlc 1 From the Media menu of VLC Media Player select Open Network Stream which will open a new window 2 In the field Please enter a network URL enter the string rtsp IP_address media videoX a Replace IP address with the IP address of the camera and for videoX insert either 1 or 2 to identify the correct image stream b This video from the camera should be displayed in VLC A Open Media nn Network Network Protocol Please enter a network URL rtsp 192 168 103 188 media video 1 Show more options CompleteView Camera Supplement Sony IP Cameras Page 10 Appendix A Software Guidelines and Best Practices CompleteView Settings IP Cameras Make sure your cameras are on the CompleteView Supported Cameras list Configure resolution maximum frame rate and compression settings using the camera manufacturer s setup tools and or software If you require time stamp and camera name overlay and are not recompressing the IP video stream make sure these settings are configured on the camera using the camera manufacturer s setup tools and or software Unless you have chosen to recompress the video stream on the
13. nter settings of the new rule a Rule Type 1 select the Port rule type which controls connections for TCP or UDP ports b Protocols and Ports 1 Select UDP u Select Specific local ports and enter 6970 7225 This will only open the range of ports needed for RTSP UDP streams c Action 1 Select Allow the connection d Profile 1 Select Domain Private and Public checkboxes e Name 1 Provide a name and descrpition of the rule u Press finished This will enable all UDP traffic to pass through the firewall to the PC For a customer running on Windows Server 2003 P New Inbound Rule Wizard Rule Type Select the type of firewall rule to create Steps Rule Type What type of rule would you like to create Program Action Program O Profile Rule that controls connections for a program Name Port Rule that controls connections for a TCP or UDP port Predefined BranchCache Content Retrieval Uses HTTP Rule that controls connections for a Windows experience Custom Custom rule Leam more about rule types Net gt __ Cancel we have successfully used the following commands to open and close respectively this range of UDP ports FOR L l IN 6970 1 7225 DO netsh firewall add portopening UDP I Complete View RTSP 9oI CompleteView Camera Supplement Sony IP Cameras Page 9 FOR L 1 IN 6970 1 7225 DO netsh firewall delete portopening UDP l Verifyi
14. selecting the start menu and enter CMD in the search run field 2 Enter ping ip address a Where IP address is the IP address of the camera b Press Enter 3 The result should be four packets sent and four packets received for 0 loss Ifa Request timed out or Destination host unreachable is seen check the network connection and configuration Verifying Camera Setting through the Web Interface 1 Open your web browser and enter the IP address of the camera into the address field C Windows system32 CMD Microsoft Windows Version 6 1 7601 Copyright lt c gt 2009 Microsoft Corporation All rights reserved C Users chris garner gt ping 192 168 163 188 Pinging 192 168 163 188 with 32 bytes of data Reply from 192 168 163 188 bytes 32 time 3ms TTL 63 Reply from 192 168 163 188 bytes 32 time 9ms TIL 63 Reply from 192 168 103 188 bytes 32 time 6ms TIL 63 Reply from 192 168 163 188 bytes 32 time 12ms TTL 63 Ping statistics for 192 168 163 188 Packets Sent 4 Received 4 Lost z loss gt Approximate round trip times in milli seconds Minimum 3ms Maximum 12ms Average ms C Users chris garner gt 2 Login using the Administrator Name and Password 3 Select the Setup menu a Select the Camera menu b Select Video Codec De 1 or tab c Verify the Image 1 or 2 codec is set to System match the stream type amen ee ee set in CompleteView enne SSI mag
15. ting Connected Finding the Camera 1 Open Sony s IP Setup utility to find the cameras connected to the network 2 Select the camera to edit the camera IP properties 3 Select Use the following IP address and enter the IP address you want to assign the camera which included F IP Setup Program verl 4 1 Network Bandwidth control Date time PPPoE a IP address MAC address IP address Version Mo b Subnet mask 54 42 49 ab Od 2a DHCP SNC DH140 116427 1 50 00 54 42 49 19 cb e0 192 168 1165 SNC DH180 100244 1 34 00 c Default Gateway 4 Under HTTP port no leave this to 80 5 Enter an Administrator Name and Password if you want to change the defaults Please note the new Administrator Name and Password as you will need these in Fi Oblsin an P address sulomslically CompleteView Use the following IP address a Default Administrator Name admin b Default Password admin f Obtain DNS server address automatically f Use the following DNS server address HTTP port No w 30 i 1024 to 65535 Administrator name Administrator password Note If you have a DHCP server router on the network then DHCP can be used by selecting Obtain an IP address automatically CompleteView Camera Supplement Sony IP Cameras Page 4 Verifying Connectivity Prior to attempting to connect a camera to Complete View verify the server and camera can communicate by pinging the camera 1 Open a command prompt be
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