Models: SX8800 2LP, SX8800 4LP Rev 30
Contents
1. VOLUME USB FLASH DRIVE ABC 128 STATUS m Os ia SD Card slot _ Front SD Card Connection Test To confirm that you have connected everything correctly Turn Speaker ON make sure you can hear the audio from the SX8800 adjust the volume up clockwise if needed set two ABC switches to C position and the two 123 switches to 3 position select line 1 on the phone L1 LED on SX8800 must turn ON and you should hear audio from the phone Line 1 select line 2 on the phone L2 LED on SX8800 must turn ON and you should hear audio from the phone Line 2 select line 3 on the phone L3 LED on SX8800 must turn ON and you should hear audio from the phone Line 3 select line 4 on the phone L4 LED on SX8800 must turn ON and you should hear audio from the phone Line 4 Double check your connections or adjust the volume if needed This completes the test you should change the ABC and 123 switches now to proper setting as follows Switch setting Please Read the Operation instructions for each setting carefully There are two pair of 3 position switches on the SX8800 that control the activation method you need to select the proper setting based on your type of phones A1 A2 A3 Hold button activation Use one of these settings when all phones are corded amp are same model for example all are ATT 992 and are compatible with Hold button activation see the list in page 3 B1 B2 These two settings utilize Flash then Hold activation me2. Audiolmage 1112 Montana Ave Suite 250 Santa Monica CA 90403 USA http Awww invotel com Phone 310 899 0078 P11 xi
3. Lines are removed from MOH adapter or do not exist on non existing lines the lights keep blinking and that is OK UN plug phone lines for 5 seconds and plug it back in Do the steps in connection test in page 2 to hear the Audio adjust the volume if needed to hear it Check the SD card Remove Power Unplug SD card Plug back IN Reconnect Power e If answering a call allow 1 second before pressing Hold e You may need your Local service to be with the dominant phone company in your area not 3 party local service e Is your location within city limits are all your phone numbers DSL qualified your location may need to be close enough to your phone company s central office to guarantee for Hold button activation That is why some discount phone companies service does not work even though you have compatible phones for Hold activation If so you need to use the device in B1 or B2 setting via Flash then Hold or C1 C2 settings with delayed activation e Some telephones have special cases see page 6 e Try the unit in B1 B2 B3 or C1 C2 settings DSL If you have DSL line this device needs to be installed after the DSL filter otherwise internet may not work properly VOIP Vonage if you have D Link VTA VD phone adapter you must use single line phone cords to connect it to SX8800 P10 Problems Possible Cause Solution 6 MOH works but audio e Wire distance to adapter is too long Centralize the d
4. P2 ii Operation in Hold activation ABC m Hang up and set both switches to A position m and both switches to 1 position Start with A1 make or receive a real call the LED on the SX8800 turns ON solid then simply press the button on your telephone the Music will be heard to the caller and the LED on the SX8800 will start to BLINK to return to the call just re select that line Be sure to allow 1 or 2 seconds before putting a call on HOLD The 1 time your are setting the device If it did not work hang up and try it again 2 or 3 times A2 if after 2 3 times it is not working hang up and change the switch to A2 and try it 2 3 times A3 this setting works better on smaller offices with just a few phones it is not as powerful as A1 or A2 if your phones work fine in A3 just leave it in A3 Deactivating hold music manually If for any reason the hold music is activated inadvertently it can be deactivated by pressing the button The following are examples of phones that work in B1 B2 or C1 C2 settings American Venture ATT 962 ATT 972 Casio any model Airway 2 line Airway 4 line Panasonic KX TG 2000B KX TG4000B KXTG2000 KX TG2720 KX TG2730 KX TG2740 KXTG4000 KX TGA200 KXTGA400 KX TGA420 SBC 410 List of corded phones compatible via Hold Button activation Please note This is just a partial list there are other factors relevant to activation via Hold button in these settings see the trouble shooting section or
5. 3 Hang up and set both switches to B E position and both switches to 1 position To activate press then To deactivate just re select that line and press Voice Deactivation if the call has been on Hold at least a few seconds it can also be deactivated by just speaking over the Audio for example say Hil am Back If for some reason you are not able to voice deactivate try speaking a little louder and more direct into the microphone if that does not work hang up and set the switches to B2 Remember you can always use the Flash button to deactivate the audio as well Want to use just one button Press to activate MOH and when ready to go back to caller just speak over the audio Or press Flash again Note this does not hold the line so the other party may still hear you set the volume louder to mask it In B1 or B2 or B3 settings the Flash button is used in order to activate the audio so if you have any service such as Call waiting 3 way calling Centrex Call Transfer Use ELASH FLASH to access an out side line or to answer a call waiting call etc Example 1 B1 B2 B3 settings to take a call waiting call press FLASH Example 2 B1 B2 B3 to make a 3 way or conference call press you will get a dial tone now dial the desired phone number amp press to join the two calls together Note on Call Waiting If you have Call Waiting service only one call may be placed on Music On Hold the other call is hel
6. All In One Professional Music On Hold INVO MP3 USB SD Digital Player Adapter Models SX8800 2LP SX8800 4LP Rev30 Do not connect power yet 1 Insert the SD card or the USB Flash drive and make sure it is IN fully Plug the included AC adapter 110 240 V AC to 12V DC Confirm that all 2 4 Red LED lights in front of this unit are double blinking Confirm that STATUS LED light turns ON e Use one of your telephones and unplug the cord for L1 L2 from it and connect it to L1 L2 IN jack on SX8800 now connect L1 L2 OUT jack to your telephone using the provided phone cord make sure you have dial tone on your lines 1 and 2 e Now unplug the cord for L3 L4 from your phone and connect it to L3 L4 IN jack on SX8800 and connect L3 L4 OUT jack on SX8800 to your telephone using the provided phone cord make sure you have dial tone on your lines 3 and 4 e Observe that as you connect the lines the blinking lights turn OFF on non existing lines the lights keep blinking and that is OK e Alternatively you may use a splitter T adapter at the Wall jack to connect both this device anda telephone in that case the L1 L2 OUT and L3 L4 OUT jacks are not connected e Turn the Speaker ON and Adjust the volume to mid level Please note just one telephone may be connected to this device other telephones remain connected to their own wall jacks 3 4 1 2 110 240 V ON OFF R H L3 L4 L3 L4 L1 L2 L1 L2 OOO O N OUTPUT SPEAKER
7. ard from PC then do as follows gt Double click on the green arrow in the Taskbar located on the lower right side of the computer screen Safely Remove Hardware OD Select USB Mass Storage Device from the list that appears then click Stop then press OK When the Safe to Remove Hardware appears click OK and disconnect the USB flash drive or SD card from your PC To test the audio Turn the speaker ON the provided speaker can be used to hear the audio playback any time OUTPUT SX8800 has a dual output RCA connectors in case you want to connect it to a PBX phone system MOH port use the 8 ohm out put for louder more power or when you need to connect external speakers use the 600 ohm output in some phone systems where a hi impedance output works better You may also connect both In that case for example you connect the 600 ohm output to your MOH port and the 8 ohm to speaker systems in the business The 8 ohm output can drive up to 20 Watts of power into multiple speakers INPUT EXT SX8800 2LP 4LP has a input jack to accept audio from another source Connect the EXT 3 5 mm jack to a live Radio Internet Radio or other audio and the unit will play from that source mixed with the USB SD or remove the USB SD and only the other audio will be amplified and used for MOH Playback Standard Mode 1 to 99 tracks device plays all the tracks one by one and re loops automatically Silence any track by
8. d in the phone company central office in silence not in your office What does that mean It means it is impossible with any device to have music on hold during call waiting What can be done about it contact your phone service provider remove the call waiting and add call rotary or call hunting service Tip If you have audio flicker problem in B2 Reduce the Volume B3 In this switch setting to activate the Hold music press then Hold or just press the hold button if you have a phone which is compatible to hold button activation see page P3 This mode is useful when you have Mix of phones that some are compatible with Hold only activation and some activate via Flash then Hold To deactivate hold music re select that line and press the button If it is a compatible phone it will automatically deactivate hold music In B3 mode of operation the flash button is being used so be sure to read the examples above if you have call waiting service or need to make 3 way callings etc Tip If you have audio flicker problem Reduce the Volume P4 Operation in C1 C2 settings ABC 123 Hang up and set both to C position ml m and both switches to 1 position C1 and C2 use voice activation method this mode of operation supports most phones or brands by just using the Hold button but with slightly longer activation time about 10 to 15 seconds after hold is pressed In Voice activation mode the device needs to hear you
9. distorted ix e Unplug the power connector press on SD card so that it snaps out wait 30 seconds then re insert the SD card and make sure it snaps IN then re connect the power securely observe the STATUS LED is turning ON solid e Some lower capacity SD cards are not compatible in that case RED STATUS LED turns ON but the player does not play use the provided SD card or another correct type SD card e Adjust the volume on unit e If you use Windows 98 SE ensure to use USB driver is installed properly in your system e Ensure the USB adapter or player is connected securely to your PC USB port or to the supplied USB cable try another USB port directly Make sure SD card is not locked e Turn the Volume control clock wise e Volume level may be too high turn the volume counterclockwise P9 Adapter Trouble Shooting Problems Possible Cause Solution l Adapter not working or stopped working Adapter does not activate or stopped activating Red LED double blinks ON then turns OFF on some lines No Audio or Audio not Loud enough Connection Test is OK but no audio when Hold is pressed in A1 A2 or A3 settings Unplug the 12VDC plug from the back of the SX8800 and unplug the phone lines Wait 60 seconds then plug them back in make sure the AC adapter is plugged in securely telephone was changed or power failure do as above then select L1 L2 L3 L4 making sure that dial tone is there Some phone
10. eadjust it again when the calls are placed on Hold to ensure the proper and desired audio volume levels STATUS LED light and other LEDS The Status LED will turn ON RED solid when the device is powered ON and working The L1 L2 and L3 L4 LEDs turn ON solid when corresponding line is in use and will blink ON OFF when Music On Hold is activated for that line and double blinks OFF when line does not exists Player Specifications File Formats MP3 WMA MAC etc Frequency response 20Hz to 20 KHz less than 0 1 THD Sampling rate gt 64kbps Mono 128kbps recommended PC Interface USB 2 0 Hi Speed MSC compatible with USB 1 0 Memory Capacity SD card USB Flash drive 32MB to 4GB up to 8 hours on 256MB SD card USB Flash drive and up to 128 hours on 4GB SD card USB Flash drive Playback auto repeat Tracks up to 99 Output Power 20 watts maximum Volume support Output RCA 8 ohm and 600 ohm jacks Power supply 110VAC 240VAC 50 60 Hz To 12 VDC 200 1000 ma Size 9 x 5 x 1 5 LxWx H Color Black Weight 0 85 pounds 1 5 pounds with power supply and all other parts please note some music titles are not royalty free and you may want to use the royalty free music titles to avoid annual licensing payments to ASCAP and BMI for playing those titles on hold viii P8 Player Problems Possible Cause Solution Player not working or stopped working Cannot Transfer files to SD card Audio Volume is too low Audio is
11. el Hold Music activates in f for any reason the hold music is activated a conference call or inadvertently it can always be deactivated by pressing when two phones pick the FLASH button in any setting up at same time e Conference calls can be done a better way Press FLASH you will get a dial tone now dial the phone number of the 2 party then press FLASH to join the two calls together Warranty Unless otherwise specified on terms of sale this product is warranted against defects for a period of five 5 year from the date of original invoice We will repair replace the product with no charge for parts or labor within this time To obtain warranty service the product needs to be returned fright prepaid by the customer with a copy of original invoice This warranty does not apply if in the sole opinion of Innovative Telecommunication Technology LLC the product has been tampered with or damaged by lightning or any other acts of nature misuse neglect or unauthorized service EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT THERE ARE NO OTHER WARRANTIES EXPRESSED OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL PURPOSE IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS OF PROFITS OR BENEFITS INDIRECT SPECIAL CONSEQUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE Innovative Telecommunication Technology LLC
12. llers when the calls are placed on Hold To set the device for background music use an audio file in the SD card USB Flash drive with soft music and turn the volume low counterclockwise set the switches to C3 During the conversations the music will be heard make sure volume is low enough to allow talking P5 Special Cases Some phones like GE 2 9487GE2 A GE 2 9488GE2 A and all RCA phones beep every few seconds when the calls are placed on Hold and may not work properly in C2 or B2 settings the beep may turn off the Hold Music in some cases in that case use the B1 setting or use the A settings and increase the volume a bit so that the beeps are less noticeable to the callers If audio activates suddenly in A1 or A2 switch settings your lines may be too powerful Try A3 setting Digital Player Advanced Features USB Mp3 Player repeater Single or multi tracks up to 99 tracks Wall mount capability area Package Content SX8800 unit Power adapter 110 240v AC to 12v DC 200 500 ma 2 RJ 14 phone cords User s Manual SD card USB Flash drive 32 MB or Higher capacity Adjusting Output VOLUME If the On Hold audio volume is too low turn the VOLUME control clockwise If it is too loud turn the VOLUME control counter clockwise to desired level Connecting to a Computer Remove the SD card USB Flash drive and insert it into a SD card slot or USB Flash drive port normally found on most PC or laptops use a USB adapter in ca
13. oes not stop when call location of device to be as close as possible to all the is picked up in A1 or A3 phones Try the A2 setting settings e If you are re wiring daisy chain wiring works better than star or home run or Independent wiring e Press FLASH button to stop the music Some Phones work e All your phones need to be similar model for activation some do not in A1 A3 settings If you mix different phone models Use the B1 B2 B3 settings or Voice Activation in C1 C2 settings Refer to pages 4 or 5 for more details Randomly Hold music e The call needs to be on Hold min 2 sec before you starts to play by it self may pick it up or does not activate in e When you hang up wait 2 seconds before selecting A1 A2 or A3 settings the same line again Check for extra devices sharing that line like Message indicator Answering machine Alarm system Modem etc Use a privacy module between the line and that extra device to keep them off the line when line is being used by your phone Set your Alarm system and or your DSL line to share FAX line Excessive wiring Total wire length per line must be under 500 feet Ex if you have 9 wall jacks no matter spare or a phone plugged in each connected via a 100 foot wire to a common point then your total wire length is 9 x 100 900 feet e Use FLASH button to deactivate music Audio shuts off or e Extensive audio volume Lower the volume to proper flickers lev
14. renaming it to filename ip3 instead of filename mp3 MODE files in the SD card USB Flash drive Single track audiot mp3 Multi track audio1 mp3 Audio2 mp3_ Audio99 mp3 P7 vii SD Secure Digital CARD SX8800 can accept 32MB to 4GB SD card USB Flash drive USB Flash drives available on the market Up to 256 hours of continuously playing audio time can be obtained using a 4GB SD card USB Flash drive Most SD card have a lock that needs to be in unlock position toward the edge When in lock position toward the bottom edge the card will play but will not be accessible by PC to be written into this can provide protection against unwanted or accidental content change To remove the SD card USB Flash drive you may remove the Power 1 update it from your PC Laptop then insert it back in or insert a new SD card USB Flash drive Re connect the power and the playback automatically resumes in a few seconds Volume Turn the Volume control clock wise to increase the volume Turn the volume control counter clock wise to lower the volume SPEAKER Turn the speaker switch ON to hear audio from a speaker inside The speaker switch is to let you hear the audio from an internal speaker inside the SX8800 this is only for monitoring or testing the audio the volume levels heard at this time are not the actual audio levels available to the MOH port If you are adjusting audio volumes at this time be sure to r
15. se the PC only has a USB port and you have a SD card After you make the connection it will be detected as Removable Disk when you open My Computer or Windows Explorer Transferring files into SD card USB Flash drive Select the file you want to transfer to the SD card USB Flash drive and drag and drop it into the Removable Disk that represents this device right click on the file copy move the mouse to the Removable Disk right click there and paste The player will play all the mp3 files one by one before it auto repeats from the 1 file You may silence the mp3 files you do not want to play by renaming them to file ip3 or just keep one mp3 file in the SD card USB Flash drive i e move or delete the extra files you do not want to play from the SD card USB Flash drive When the file is being transferred to SD card USB Flash drive allow several seconds for it to finish transferring before removing the SD card USB Flash drive Please refer to file README doc on the USB Flash drive or SD card for more information on file formats multiple track playbacks and information on how to make your own custom recording files If you have a new SD card USB flash drive with new production in it remove the old SD or USB flash drive insert the new one and make sure it is in playback automatically starts P6 Disconnecting from Computer If you want to remove the USB flash drive or SD c
16. special setting If your phone is not on this list try it any way or use the B1 B2 or C1 C2 settings B1 B2 works on all phones flash then Hold AT amp T 21070 262 272 412 422 4952 612 622 712 722 732 742 752 812 822 830 832 842 843 853 854 874 902 912 922 944 945 952 953 954 955 964 982 992 SIGNATURE FT483 974 984 only older version prior to 2007 newer version works via Flash Hold Brother Quatro 412 Bell 223 232 259 261 268 367 470 52905 Sonecor 412 412CID 4900 BE5200 BE5300 Techline 420 GE 187 2 9315 A 2 9318 2 9435 A B C 2 9436 A 2 9438 A 2 9450 A B C D E F 2 9439 A to EGL 2 9451A 2 9481 2 9487GE2 A 2 9488 2 9638 A 2 9975 2 9488GE2 A IBM 412 412CID 4900 Cortelco 2720 2740 Northern Telecom Unity Phonemate PMG 4600 Panasonic KX T3110 3120 3122 3135 3145 3155 3160 3165 3170 3175 3280 3980 H 3980 R7 3981 KX TC930 KX TS20 KX TS21 KX TS25 KX TS27 KX TS208 VA 8400 Radio Shack 206 208 209 210 212 411 412 612 43 373D 43 430 43 642 ET 180 43 470 ET 184 ET 192 ET 193 43 622 43 469 1710 1753 RCA 25403 RCA 25413 RCA 2 all other models Sony IT M804 SBC 2105 4000 225 420 Southwestern Bell FT325 FT360 FT365BL FT383 FT412 FT483 FT484 Sprint Radio Shack SP 702 43 5702 SP 705 TT Systems 4012 412 412CID 4900 4300 5100 5200 5300 7993 Vtech 4121 P3 iii Operation in B1 B2 settings ABC 12
17. thod this setting supports any phone and any mix of brands with instant activation by pressing Flash then Hold e Use B1 or B2 settings if your phones are Cordless type including corded base station portables e If you have mixed cordless type phones with corded type phones e Ifyou have corded type phones that are not all the same model for example ATT brand and Panasonic brand are both used in your office e __ If you have any phone that does not activate by pressing Hold for example ATT 1040 B3 Hold button activation or Flash See page P4 for full details C1 C2 Voice Activation Mode These two settings utilize Delayed Hold activation method most phones cordless or corded or mixed can be activated for music on hold in less than 15 seconds after you press HOLD C3 Test mode IMPORTANT NOTE The audio may activate in the middle of a call due to factors like excessive wiring see page 12 item 8 bad or old wiring existing unstable lines sparks too many wall jacks Noisy phone lines Bad telephones Hot Lines see P6 special cases If that ever happens press the FLASH button to stop the audio and continue your conversation The FLASH button is found on every telephone it could be labeled as CALL WAIT FLASH or LINK or ON or TALK button Note Do not set the volume too loud it may flicker or shut off the on hold audio Note Do not use a Cell phone near the device to setup or test the device Use a fax line etc
18. well therefore speak as close as possible to the microphone If you are on a speakerphone or using a headset speak clearly and louder into the microphone Be sure to read the NOTES in this section To activate after you receive or make a call you need to speak and say something before pressing the button Audio activates less than 15 seconds later and the corresponding L1 L4 light on this device will start blinking To deactivate hold music just re select that line and Speak Over the audio for example say Hi I am Back the moment the device hears it will stop the hold music Note You may also deactivate the hold music audio by pressing the button NOTE1 If you hear the audio during your conversation say something to stop the audio this can happen if you or your party are not talking to each other for about 7 seconds after 2 times device will stop activating audio when non speaking for the rest of the call NOTE2 If for any reason the hold music is playing do not panic simply speak over the audio to stop it or press FLASH to stop it C2 If for some reason you are not able to voice activate or voice deactivate Hang up and set the switch to C2 then try again using the above instructions Back ground Music SX8800 can be used to provide just a back ground music during all the calls and all the lines In this case the device will not provide the Music on Hold function however the same back ground music is heard by the ca
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