Electronic Hook Switch (EHS) Compatibility Guide
Contents
1. Son Plantronics Inc rev 11 EHS Compatibility Guide Polycom iodel Adapter IP320 321 APP 5 IP330 331 APP 5 IP430 APP 5 IP450 APP 5 IP550 APP 5 IP560 APP 5 IP650 APP 5 IP670 APP 5 VVX 1500 APP 5 APP 5 38438 01 APP 50 38439 01 Bi directional Note 1 5 6 Bi directional Note 1 5 6 Bi directional Note 1 6 Bi directional Note 3 6 Bi directional Note 1 6 Bi directional Note 1 6 Bi directional Note 1 6 Bi directional Note 2 6 Bi directional Note 4 Note 1 Phone must be running SIP application 3 1 or higher and BootROM 4 1 0 or later Note 2 Phone must be running SIP application 3 0 2 or higher and BootROM 4 1 0 or later Note 3 Phone must be running SIP application 3 1 0 Rev C or higher and BootROM 4 1 0 or later Note 4 Phone must be running SIP application 3 1 2 Rev B or higher and BootROM 4 1 0 or later Note 5 2 5mm headset port connector requires Polycom adapter 2457 11095 001 CS Models can alternatively use Plantronics adapter 78333 01 When using 78333 01 bypass the EHS cable audio connection Connect 78333 01 directly between CS base and phone headset connector Note 6 Specify whether or not the electronic hookswitch is enabled and what type of headset attribute up analogHeadsetOpti on set to 2 is attached by changing the phone1 cfg in the boot server If this is not setup the call will hang up in 30 seconds Se POLYCOM Supported Phones SoundPoint IP 320 SoundPoint IP 3302. APS 1 38347 01 APS 10 37818 01 Toshiba DP 5118 DP DP 5130 SDL DP 5X22 SD DP 5X32 SD IPT 2008 SDL IPT 2010 SD IPT 2020 SD RD 1 78887 01 Plantronics Inc rev 11 Uni directional Uni directional Uni directional Uni directional Uni directional Uni directional Uni directional EHS Compatibility Guide T Com Phone Model Comfort Pro 100 Comfort Pro 300 Comfort Pro 300 IP Comfort Pro 500 Comfort Pro 500 IP F20 F30 F40 F50 F640 F660 F680 F311P L420s F41 IP L440 Octophon open 140 IP Octophon open 141 Octophon open 150 IP Octophon open 151 Octophon open 160 IP APA 2 38348 01 APA 20 37819 01 APS 1 38347 01 APS 10 37818 01 Note 1 Phone and headset can go out of sync answering headset will hang up phone User must answer and end from headset CS XX Settings 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B 1 3 B Savi Adapter APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APS 10 APA 20 APA 20 APA 20 APA 20 APA 20 Note 2 Special unit required has bi directional communications Plantronics Inc rev 11 Savi Settings 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 2 A 3 OEM Adapter N A N A N A
3. N A N A acoustic adapter acoustic adapter acoustic adapter acoustic adapter N A N A N A acoustic adapter acoustic adapter acoustic adapter acoustic adapter N A N A N A N A N A Data Link Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Uni directional Uni directional Uni directional Uni directional Uni directional Comments Embedded Bluetooth Embedded Bluetooth 11
4. soundPaint IP 430 SoundPoint IP 450 SouncdPoint IP 550 SoundPoint IP 560 sSoundPoint IP 650 SoundPoint IP 670 Plantronics Inc rev 11 Polycom Plantronics EHS APP 50 EHS Compatibility Guide Shortel Product CS XX Savi Savi Data Comments Model Settings Adapter Settings Link IP212K 1 2 B RD 1 2 A 3 Uni directional IP230 1 2 B RD 1 2 A 3 Uni directional IP265 1 2 B RD 1 2 A 3 Uni directional IP560 1 2 B RD 1 2 A 3 Uni directional IP560 g 1 2 B RD 1 2 A 3 Uni directional Embedded Bluetooth IP565 g 1 2 B RD 1 2 A 3 Uni directional Embedded Bluetooth RD 1 78887 01 EHS requires the system to be running Rev 7 or higher SW You can control the call activity with ShoreWare Call Manager To configure Automatic Off Hook Preference follow the procedure below Step 1 Press the Options button followed by your password Step 2 Scroll to Auto Off Hook and press the Edit soft key Step 3 Scroll to the desired Auto Off Hook mode You can choose to route calls to 1 Speaker or to one of three types of headsets 2 Headset 3 Wireless Headset or 4 Bluetooth Step 4 Highlight the desired option and press the OK soft key Note that if you select 4 Bluetooth you must also pair the headset with your IP phone before you can use the headset See Pairing with a Bluetooth Wireless Headset on page 33 Step 5 Press the Done soft key Plantronics Inc rev
5. Phone CS XX CS XX Savi Savi OEM Data Model Adapter Setting Adapter Setting Adapter Link Comments 7942G APC 4 1 2 B APC 40 2 A 3 N A Bi directional 7945G APC 4 1 2 B APC 40 2 A 3 N A Bi directional 7962G APC 4 1 2 B APC 40 2 A 3 N A Bi directional 7965G APC 4 1 2 B APC 40 2 A 3 N A Bi directional 7975G APC 4 1 2 B APC 40 2 A 3 N A Bi directional 8961 APU 7 1 2 B APU 70 2 A 3 N A Bi directional 9951 APU 7 1 2 B APU 70 2 A 3 N A Bi directional Embedded Bluetooth 9971 APU 7 1 2 B APU 70 2 A 3 N A Bi directional Embedded Bluetooth APC 4 37978 01 APC 40 38350 01 APU 7 83017 01 APU 70 83018 01 Electronic Hookswitch biatu Cisco Supported Phones Plantronics EHS FO942G E456 9626 9656 T97 5G APS 40 Software Requirements The Cisco server must be running Cisco CallManager System Version 4 1 3 SR5x or higher Verify by logging onto the CallManager with a browser Press the detail button on the main page to display the SW version The Cisco phone must be running firmware 8 3 3 x or higher Press the settings button on the phone Checkbox icon Select Model information The firmware revision is listed under Load File Phone verification The phone must be set for Wireless Headset Hookswitch Control Enabled Press the settings button on the phone Checkbox Icon Select Device Configuration gt gt Select Media Configuration If Wireless Headset Hookswitch Control is Disabled follow the instructions
6. below Enabling Wireless Headset Hookswitch Control Access the server administrator with a browser Select Device gt Phone through the drop down menus Click Find with no selection criteria to obtain a list of all phones Open the desired phone Scroll down to Wireless Headset Hookswitch Control Set to Enabled Click Apply Wait for the dialog box to appear then reset the phone by clicking the reset button Expansion Modules If the phone is equipped with a model 7914 expansion module The Expansion module will be plugged into the telephone AUX connector Connect the APC 4 APC 40 control connection into the expansion module Use a 40287 05 adapter to extend the APC 4 APC 40 audio input to reach the headset jack on the phone Savi Office connections are shown below Phone end connections are the same for CS family adapters Plantronics Inc rev 11 EHS Compatibility Guide Cortelco SEE AASTRA Funkwerk CS290 U Bi directional CS410 Bi directional CS410 U Bi directional IP S400 Bi directional APS 1 38347 01 APS 10 37818 01 Savi Office connections shown below Phone end connections are the same for CS family adapters Funkwerk funkwerk enterprise communications Supported Phones Plantronics EHS CS290U C5410 CS410U IP 3s400 APS 10 1 Plantronics Inc rev 11 EHS Compatibility Guide 6 EC DSX 34B BL DSX PLT headset adapter Bi directional DSX 34B FDX DSX PLT headset adapter B
7. 11 EHS Compatibility Guide Siemens Optipoint 410 acoustic adapter Bi directional Optipoint 420 acoustic adapter Bi directional Optipoint 500 acoustic adapter Bi directional Optipoint 600 acoustic adapter Bi directional OpenStage 40 N A Bi directional OpenStage 60 N A Bi directional Embedded Bluetooth OpenStage80 N A Bi directional Embedded Bluetooth APS 1 38347 01 APS 10 37818 01 Savi Office connections shown below Phone end connections are the same for CS family adapters Siemens OpenStage SIEMENS SIEMENS Siemens Optipoint Supported Phones Plantronics EHS i aa n F tara i i SAn ptipoirt with accoustic adaptor iPath amp o gt Rel amp a al a al a Optipoint 420 with acoustic adaptor HiPath 1220 gt Rel 2 1 build 032 O ptipoint 500 with acoustic adaptor HiPath 2000 gt Rel 1 0 Optipoint 600 with acoustic adaptor HiPath 3000 gt Rel 4 0 SMR 07 HiPath 4000 gt Rel 1 0 Mote EHS is not supported Siemens 1 Realitis Systems 4 Plantronics EHS APS 10 Plantronics Inc rev 11 EHS Compatibility Guide Snom wireless headset adapter wireless headset adapter wireless headset adapter wireless headset adapter 10 Bi directional Bi directional Bi directional Bi directional Bi directional Firmware min 6 5 8 Swyx wireless headset adapter acoustic adapter acoustic adapter acoustic adapter acoustic adapter Bi directional Bi directional Bi directional Bi directional
8. PLANTRONICS SOUND INNOVATION Electronic Hook Switch EHS Compatibility Guide July 2010 Plantronics Confidential For internal use only by Plantronics and Plantronics Authorized Distributors For internal use only by Plantronics and Plantronics Authorized Distributors rev 11 N PLANTRONICS SOUND INNOVATION Table of Contents Avaya Wireless headsets only cccscssssscccscessccavarcnauereucacasavacasavavasauaueusapavasereavavanavarens 2 Avaya GMDA TENOVIS eircscesneuatesstecesenceeeatsousswaiaccecumedessvateaessbauanatsteenacanacaetsen os 3 E E e PEA A EAE EE P E A E E E ET A E N EA 4 IO O S E E T E E A 5 DETE YV Orea E TE N E A A E A EA NS 5 FURON OU K e EE EAA EE E E EE A 5 NEC a T E oer steee apenas 6 O r E E EEE E A E 6 PON ON a E EE E E E A 7 BION Ce e E aie eeieeaeatosa ean epedec tex 8 OE a A E cases aaciasawuoesensanenecorsmensaia nea E E E 9 MON E T E E A 10 NA e A E T E EE E E E E E wes 10 TO PD Te E E A E E 10 TAO a E E E E E E ae aanweeapedtveusen 11 Definitions Uni directional Answer or end call from headset only Bi directional Answer or end from either headset or telephone Savi Settings Savi Family base switch settings Mic Switch Speaker CS Settings CS Family base switch settings Side Rear Bottom Savi Savi Office and Savi Talk Notes RD 1 and TR 1 are not available in Europe Revision History For internal use only by Plantronics and Plantronics Authorized Dis
9. ecials no charge Note 3 1600 9600 Bluetooth Option Module p n 700383789 available Note 4 24XX and 54XX phones require firmware 4 0 and greater Note 5 46XX and 56XX phones require 1 8 firmware or greater APV 62 System Connections APV 62 System Connections Setup 1 HIS Wired Setup 2 HIC Wired Supported Phones Avaya 1608 1616 9620 9630 9640 9650 Series Telephones Supported Phones Avaya 2410 4630 5410 6416D M 6424D M Plantronics Inc rev 11 EHS Compatibility Guide APT 3 OS 33 APT 3 T3 IP classic APT 3 T3 IP Il classic APT 3 T3 classic APT 3 T3 comfort APT 3 T3 compact APT 3 T3 IP comfort APT 3 T3 IP Il comfort APT 3 TH 13 APT 3 TM 13 APT 3 TS 13 APT 3 APT 3 38349 01 APT 30 37820 01 Note 1 Only when connected to PABX Integral 5 Note 2 Only when connected to PABX Integral 55 Avaya Tenovis Supported Phones T3 Classic with Interface Adapter T3 Classic with Interface Adapter TH13 TM13 Avaya GmbH Tenovis AVAYA Plantronics EHS APT 30 Plantronics Inc rev 11 T3 CTl audio Link T3 CTl audio Link T3 IP Il AEI Headset Link T3 CTl audio Link T3 CTl audio Link T3 CTl audio Link T3 CTl audio Link T3 IP Il AEI Headset Link Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Bi directional Note 1 EHS Compatibility Guide Cisco
10. i directional DTR 8 8D APR U TR1 Bi directional DTR family APR U TR1 Bi directional DTH family APR U TR1 Bi directional DTL family APR U TR1 Bi directional DT 330 APR U TR1 Bi directional DTR 8 8D 16D 16LD 32D 1 DTR 8 8D 16D 16LD 32D 2 DTH 8 8D 16D 16LD 32D 1 DTH 8 8D 16D 16LD 32D 2 DTL 12D 24D 8LD 32D 1 Note 1 TR 1 only available through NEC manufactured by PLT Note 2 Requires phone system software 2 25 and higher User guide DSX Adapter http Awww necdsx com docs files 1093059 _rev1 pdf ee ee ee Nortel 1120E CS50 60 USB Bi directional 1140E CS50 60 USB Bi directional Embedded Bluetooth 1150E CS50 60 USB Bi directional Embedded Bluetooth 1165E CS50 60 USB Bi directional Embedded Bluetooth APU 7 83017 01 APU 70 83018 01 The latest Nortel firmware 3 1 has enabled USB support on Nortel 1120E and USB and Bluetooth support for 1140E and 1150E The firmware revision needs to be at least rev 0624C6J 1120E 0625C6J 1140E 0627C6J 1150E and up REV 9 The USB port has to be enabled on the phone by pressing the services button on the phone twice gt select preferences gt Select headsets gt change headset type to USB gt press Apply softkey HOW TO CHECK THE FIRMWARE VERSION Press the Services button once Choose Telephone Options Choose Set Info Choose General Info Scroll down and note FW Version
11. tributors rev 11 EHS Compatibility Guide EHS Compatibility Guide Avaya Wireless headsets only Avaya AWH XX AWH CS Savi Data Comments Adapter Settings Settings Link 9600 Cord 1 2 B 2 A 3 Uni directional Note 1 3 9600 Cord 1 2 B 2 A 3 Uni directional Note 1 3 N A 1 2 B 3 A 3 Bi directional Note 1 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 4 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 N A 1 2 B 3 A 3 Bi directional Note 1 4 N A 1 2 B 3 A 3 Bi directional Note 1 4 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 4 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 EU24 ADJ 3 2 B 2 A 3 Bi directional Note 5 D M Cord 1 2 B 3 A 3 Bi directional Note 1 D M Cord 1 2 B 3 A 3 Bi directional Note 1 9600 Cord 1 2 B 2 A 3 Uni directional Note 1 3 9600 Cord 1 2 B 2 A 3 Uni directional Note 1 3 9600 Cord 1 2 B 2 A 3 Uni directional Note 1 3 9600 Cord 1 2 B 2 A 3 Uni directional Note 1 3 9600 Cord 1 2 B 2 A 3 Uni directional Note 1 3 APV 62 38734 01 APV 65 38633 01 APV 6A 83681 01 APV 6B 83682 01 Note 1 Ring detect cable required included with AWH headsets and Savi adapters Note 2 AWH headsets require PLT p n 75011 01 8400 Cord order from Sp
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