Polycom 300/301 User Guide
Contents
1. zayo MANAGED SERVICES Polycom IP 300 301 User Guide Call Park Retrieve This feature enables a user to pickup a call that has been placed on hold using the Call Park feature Using the Feature 1 GO OFF HOOK 2 Press 88 3 Follow the IVR instructions Call Pickup This feature enables a user to pickup a call that is coming in on another user s line The other user s line must be in the same pickup group with the user activating the feature Pickup groups are pre configured by the System Administrator Using the Feature 1 GOOFF HOOK 2 Press 98 Directed Call Pickup This feature enables a user to pickup a call that is coming in on another user s line without being specifically assigned to a common group The other user s line must also have the Directed Call Pickup feature assigned to it Using the Feature 1 GO OFF HOOK 2 Press 97 plus the extension that you wish to pickup Call Return Allows a user to call back the last number that called their line regardless of whether or not the phone was answered Using the Feature 1 GO OFF HOOK 2 Press 69 Zayo Managed Services Polycom IP 300 301 User Guide Page 9 of 14 zayo MANAGED SERVICES Polycom IP 300 301 User Guide Call Transfer Blind Allow incoming calls to be transferred to another line without consultation with the receiving party Using the Feature Activate Using the Soft Keys 1 OE e ALO During the call Pre2. You will hear a stuttered dial tone then a normal dial tone 3 Using the KEYPAD Enter the Speed Dial 100 Code 00 99 plus the NUMBER you want to associate with it and then press the key 4 The IVR will notify you whether or not the programming was successful Use 1 GO OFF HOOK 2 Press 3 Press the Speed Dial 100 Code 00 99 Zayo Managed Services Polycom IP 300 301 User Guide Page 13 of 14 zayo MANAGED SERVICES Polycom IP 300 301 User Guide Speed Dial 8 Allows a user to hit only one button to complete a call Using the Feature Configure 1 GO OFF HOOK 2 Press 74 You will hear a stuttered dial tone then a normal dial tone 3 Using the KEYPAD Enter the Speed Dial 8 Code 2 9 plus the NUMBER you want to associate with it and then press the ff key 4 The IVR will notify you whether or not the programming was successful Use 1 GO OFF HOOK 2 Press the Speed Dial 8 Code 2 9 using the KEYPAD Voicemail Allows a user to hear messages left in their voicemail box Using the Feature From your desk phone 1 GOOFF HOOK 2 Dial your EXTENSION 3 Enter your PASSWORD 4 To navigate follow the IVR choices From Outside the Office 1 Dial your phone NUMBER 2 When the voice mail system answers press the key 3 Enter your PASSWORD 4 To navigate follow the IVR choices Menu E Save Delete Replay Message Skip Envelope Fast Forward Rewind Play Message Envelope Cal
3. NABLE soft key Deactivate Using the Soft Keys 1 Press FWD soft key 2 Press the DISABLE soft key Activate Using the Feature Code 1 GOOFF HOOK 2 Press 72 3 Follow the IVR instructions Deactivate Using the Feature Code 1 GO OFF HOOK 2 Press 73 Zayo Managed Services Polycom IP 300 301 User Guide Page 7 of 14 zayo MANAGED SERVICES Polycom IP 300 301 User Guide Call Forward Busy Enable a user to redirect calls to another destination when the user s line is busy Normally a call would be directed to a user s voicemail Using the Feature Activate 1 GO OFF HOOK 2 Press 90 3 Follow the IVR instructions Deactivate 1 GO OFF HOOK 2 Press 91 Call Forward No Answer Enable a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings Normally a call would be directed to a user s voicemail Using the Feature Activate Using the Feature Code 1 GOOFF HOOK 2 Press 92 3 Follow the IVR instructions Deactivate Using the Feature Code 1 GO OFF HOOK 2 Press 93 Call Park Enables a user to place a call on hold and allow a user to pick up the call at another phone Using the Feature 1 During an active call press the HOLD soft key This will place the caller on hold 2 Press the NEWCALL soft key 3 Press 68 4 Follow the IVR instructions Zayo Managed Services Polycom IP 300 301 User Guide Page 8 of 14
4. ZEN SERVICES Polycom IP 300 301 User Guide Polycom 300 301 User Guide zayo MANAGED SERVICES Polycom IP 300 301 User Guide Table of Contents Table of Contents GY UR CR O CUR OY OFN OA A RY YF THOU LELOA HOG a ERRAT In The Polycom 102300 301 IP Pod Web Portal 0 Telephony Toolbar AA AAA A AA AAA Document PO Feature Functionality u sin Ynn AA A AAA A A Account Codes Venid ia da FEYDD FU FWG Account Codes Un yaaa Ad Hoc Conference Calling ri A y Call Forward iS AA PS AA A CAS Cal Eos ae PA DANOS Call Forward No AnsW tii iii did lio dla lid is Cal Pai acuaa CPE RETIE e oee a E E A E O rr IA Dirtect d Call Tt FYR HRN FA NAS FE NF FFF NF YNAT ARE YY NR I RAN EF A daar es ace awa CLERET e a A Y HF FE RC HR ENYN AN NU NR eee A are Call Meat Feet Blind Nyd Y GN YN Ad FN iii Y Na FD DYF Tdd UI 10 Call ea mis fet CONSUL ou NG Wd CW FY NY UN WYNO NWN NF Y YY UN CYNDYN NN 10 Call Transfer To Vocal nacida 10 Ai AA e mo eo 11 Cancel Call Waiting Pedal orar 11 Caller TO Blocking Ber Lal aria A A AAA 11 Last Number Redio 13 Speed Dalai dls ollo od 13 Speed ID E A NE A o Pp ere FFR FFA RY RR EF AER rr TN UEN 14 Vocal do 14 Zayo Managed Services Polycom IP 300 301 User Guide Page 2 of 14 LE SERVICES Polycom IP 300 301 User Guide Introduction The purpose of this document is to inform Zayo Managed Services users on how use the Polycom 1P300 301 Phone with their Hosted PBX Service Each feature available with t
5. b Portal is a robust online tool used to configure calling features such as do not disturb and selective call forward While most features can be activated using the phone you may want to explore the Web Portal to fully enjoy all of the powerful call management tools available Please see your company s Administrator for access to the Web Portal Telephony Toolbar The Telephony Toolbar is a software application for Microsoft Outlook Microsoft Internet Explorer or Mozilla Firefox and can be used to configure calling features such as do not disturb and call forward and can also be used for a wide variety of click to call features The Telephony Toolbar complements the Web Portal and allows users easy access to often used calling features Please see your company s Administrator for more information on the Telephony Toolbar Zayo Managed Services Polycom IP 300 301 User Guide Page 4 of 14 zayo MANAGED SERVICES Polycom IP 300 301 User Guide Document Format Below is an example of how cach feature will be presented and examined in this document aw RE NAME Ad Hoc Conference Calling DESCRIPTION Allows a user to make a three way conference call Users also have the ability to execute three way calling using the Web Portal Call Manager STEP BY STEP Using the Feature INSTRUCTIONS During an active call press the MORE soft key then press the CONF soft key This FOR USING THE will place the current caller on hold FEATURE Dial
6. engaged in a call the user is informed via a call waiting tone Using the Feature Retrieving the Second Call 1 Press the LINE BUTTON of the incoming call Getting Back to the First Call 1 Press the LINE BUTTON for the first call Cancel Call Waiting Per Call Allows users to turn off call waiting on a call by call basis Using the Feature 1 GO OFF HOOK 2 Press 70 You will hear a stutter dial tone then a normal dial tone 3 Dial the NUMBER of the party you wish to call Caller ID Blocking Per Call Allows users to block their caller ID on a call by call basis Using the Feature 1 GO OFF HOOK 2 Press 67 You will hear a stutter dial tone then a normal dial tone 3 Dial the NUMBER of the party you wish to call Caller ID Delivery Per Call Allows users to deliver their caller ID on a call by call basis when they have turned on the Caller ID Blocking feature within the Web Portal Using the Feature 4 GO OFF HOOK 5 Press 65 You will hear a stutter dial tone then a normal dial tone 6 Dial the NUMBER of the party you wish to call Zayo Managed Services Polycom IP 300 301 User Guide Page 11 of 14 zayo MANAGED SERVICES Polycom IP 300 301 User Guide Dialing Enables a user to make a call to another party Using the Feature Placing a Call 1 Pick up HANDSET or press the NEWCALL soft key 2 Enter the number you wish to call 3 Press the SEND soft key or wait to connect Extended Fu
7. he Professional Seat will be described along with instructions on how to use the feature Some users may not have all of the functionality described in this document Seat type purchased determines which features are available The Polycom IP300 301 IP Phone Indicator This will alert you to Hookswitch 100127 incoming calls new lie messages and other Speak er events For ringer and handsfree audio output Character Display Shows information about calls messages soft keys time date and other relevant data O 000 000 GOO EO Volume Keys Use these to adjust the volume of the handset headset speaker and ringer Zayo Managed Services Polycom IP 300 301 User Guide Page 3 of 14 ZEN SERVICES Polycom IP 300 301 User Guide Use these keys to activate up to two lines or one line and a speed Jik Speed Dial Keys Soft Keys dial that can be assigned to your The screen will display phone labels for these keys to Milice iK identify their contextsensi a ontrol Keys five functions CA se the arrow keys to scroll ow through the displayed information s man Feature Keys mN mw fw Headset O 6 M Access important features using Microphone Mute these keys Dial Pad These 12 keys provide the 10 digits alphabetic and special characters available in context sensitive applications Ma Web Portal The Zayo Managed Services We
8. l Back Sender Go to Menu 2 oo ur BY Go po a te Zayo Managed Services Polycom IP 300 301 User Guide Page 14 of 14
9. nctionality Placing a Call 1 Dial the NUMBER you wish to call using the KEYPAD 2 Press the DIAL soft key Do Not Disturb Allows users to set their station as unavailable so that incoming calls are given a busy treatment Depending on how the user has set up their busy treatment the callers will be directed to voicemail or forwarded to another line Using the Feature Activate Using the Soft Keys 1 Press the DO NOT DISTURB button Deactivate Using the Soft Keys 2 Press the DO NOT DISTURB button Activate Using the Feature Code 1 GO OFF HOOK 2 Press 78 Deactivate Using the Feature Code 1 GO OFF HOOK 2 Press 79 Zayo Managed Services Polycom IP 300 301 User Guide Page 12 of 14 zayo MANAGED SERVICES Polycom IP 300 301 User Guide Hold Allows user to place a call on hold and retrieve it Using the Feature Activate Using the Soft Keys 1 Press the HOLD soft key Deactivate Using the Soft Keys 1 Press the RESUME soft key Extended Functionality The user can use the HOLD button on the phone to toggle a call on and off hold Last Number Redial Allows the user to tedial the last number dialed with a feature code or a button Using the Feature 1 Press the REDIAL button Extended Functionality 1 GO OFF HOOK 2 Press 66 Speed Dial 100 Allows a user to use a feature code and 2 digits to complete a call Using the Feature Configure 1 GO OFF HOOK 2 Press 75
10. ould be assigned Using the Feature 1 GO OFF HOOK 2 Press 02 3 An IVR will instruct you to enter your Account Code You will hear a stutter dial tone then a normal dial tone 4 Dial the NUMBER of the party you wish to call Zayo Managed Services Polycom IP 300 301 User Guide Page 6 of 14 zayo MANAGED SERVICES Polycom IP 300 301 User Guide Ad Hoc Conference Calling Allow a user to make a three way conference call Using the Feature 1 During an active call press the MORE soft key then press the CONF soft key This will place the current caller on hold 2 Dial the NUMBER of the party you wish to add to the call and press the SEND soft key 3 When the party answers press the MORE soft key then press the CONF soft key to add the caller to the existing call Extended Functionality 1 To split the existing conference call press the SPLI T soft key This places both calls on hold on separate lines 2 Press the LINE button of the call you would like to disconnect and then press the ENDCALL soft key 3 Press the LINE button of the call you would like to continue Call Forward Always Enable a user to redirect all incoming calls to another phone number Users have the option to activate and deactivate the service by using the soft keys or by dialing a feature code Using the Feature Activate Using the Soft Keys 1 Press the FWD soft key 2 Enter the forwarding NUMBER with the KEYPAD 3 Press the E
11. ss the MORE soft key Then press the TRNSFR soft key This will place the caller on hold and provide dial tone Press the BLIND soft key Enter the transfer NUMBER with the KEYPAD Press the SEND soft key HANG UP Call Transfer Consult Allow incoming calls to be transferred to another line with consultation with the receiving patty Using the Feature Activate Using the Soft Keys 1 Oe OT ee Do During the call Press the MORE soft key then press the TRNSER soft key This will place the caller on hold and provide dial tone Enter the transfer NUMBER with the KEYPAD Press the SEND soft key When the second party picks up you may consult with them Press the TRNSFR soft key to transfer the call Press the ENDCALL soft key and then the RESUME soft key to return to the first caller without transferring the call Call Transfer To Voicemail Allow incoming calls to be transferred to any user s voicemail Using the Feature To Transfer a call directly fo voicemail 1 2 3 During the call Press the MORE soft key then press the TRNSER soft key This will place the caller on hold and provide dial tone Dial 55 Follow the IVR instructions Zayo Managed Services Polycom IP 300 301 User Guide Page 10 of 14 zayo MANAGED SERVICES Polycom IP 300 301 User Guide Call Waiting This feature enables a user to answer a call when engaged in another call When a second call is received while a user is
12. the NUMBER of the party you wish to add to the call When the party answers press the MORE soft key then press the CONF soft key to STEP BY STEP add the caller to the existing call INSTRUCTIONS FOR EXTENDED Extended Functionality FEATURE To split the existing conference call press the SPLIT soft key This places both calls on FUNCTIONALITY hold on separate lines Press the LINE button of the call you would like to disconnect and then press the ENDCALL soft key Press the LINE button of the call you would like to continue Zayo Managed Services Polycom IP 300 301 User Guide Page 5 of 14 zayo MANAGED SERVICES Polycom IP 300 301 User Guide Feature Functionality Account Codes Verified Requires a user to enter a unique number that identifies to which account an outbound call should be assigned Using the Feature 1 GO OFF HOOK 2 Dial the NUMBER of the party you wish to call 3 An IVR will instruct you to enter your Account Code 4 Once your code is entered the call will connect Extended Functionality A user can turn a particular account code on for a sustained amount of time by using a star code Sustained Account Code Activation 1 GO OFF HOOK 2 Press 47 3 AnIVR will instruct you to enter your Account Code Sustained Account Code Deactivation 1 GO OFF HOOK 2 Press 37 Account Codes Unverified Allows a user to enter a unigue number to identify to which account an outbound call sh
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