Limited Warranty and Support Guide
Contents
1. declares that the product s Product Personal computer Model Number s S0000 SR1000 SA4000 m000 m1000 m5000 d1000 a000 t000 x5000 w1000 series a1000 3000 d4000 w5000 m7000 Z500 s7000 Product Options All including refurbish conform s to the following product specifications Safety IEC 60950 1999 EN60950 2000 IEC 60825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED GB4943 2001 EMC CISPR 22 1997 EN 55022 1998 A1 Class B CISPR 24 1997 EN 55024 1998 IEC 61000 3 2 2000 EN 61000 3 2 2000 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 GB9254 1998 FCC Title 47 CFR Part 15 Class B ICES 002 issue 2 AS NZS CISPR 22 2002 Telecom TBR 21 1998 EG 201 121 1998 Radio ETSI 300 826 General EMC requirements for Radio equipment ETSI 300 328 Technical requirements for Radio equipment Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC the EMC Directive 89 336 EEC and the R amp TTE Directive 1999 5 EC and carries the CE Marking accordingly This device complies with Part 15 of FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Cupertino CA USA June 1 2005 For regulatory compliance information only contact Aust2. If your computer needs to be repaired or to have parts replaced you have two choices 1 You can easily replace many of your PC parts that are considered consumer replaceable This is the fastest method of repair as many times we can send the part directly to your home or business in a few days 2 Ifa repair is necessary the HP Customer Support Center will make arrangements to fix your computer These services are covered during the warranty period There are a few limitations and exclusions to this warranty as well as some important details which are described in the Hardware Limited Warranty section The information contained herein is subject to change without notice Copyright 2004 2006 Hewlett Packard Development Company L P 15 Printed in 9 1 513 6 5
3. If so HP will ship approved replacement parts directly to you to fulfill your HP Hardware Product warranty service This will save considerable repair time After you contact HP and the fault diagnosis identities that the problem can be fixed using one of these parts a replaceable part can be sent directly to you Once the part arrives replace the defective part pursuant to the provided instructions and documentation If further assistance is required call the HP Technical Support Center and a technician will assist you over the phone In cases where the replacement part must be returned to HP you must ship the defective part back to HP within a defined period of time normally fifteen 15 days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective product may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used If customer self repair applies to you please refer to your specific HP Hardware Product announcement You can also obtain information on this warranty service on the HP Web site at http Www hp com support Service Upgrades HP has a range of additional support and service coverage for your product that can be purchased locally However some support and related products may not be available in all countries regions For information o
4. 888 423 Mon Fri 10 a m 9 p m Sat Sun 10 a m 4 p m local time Hong Kong SAR 2802 4098 Macau SAR 0800 366 Hours Mon Fri 9 a m 6 p m Sat 9 a m 1 p m India 1 800 114772 Toll Free 0124 2346992 Toll 9350623861 SMS Only Monday to Saturday 9am 9pm Hours are subject to change without notice Indonesia 21 350 3408 Hours Mon Fri 8 a m 5 p m Malaysia 1800 88 8588 Hours Mon Fri 8 30 a m 9 30 p m Sat 8 30 a m 12 30 p m New Zealand HP 0 800 441 147 Compaq 0800113 694 Mon Fri 10 a m 9 p m Sat Sun 10 a m 4 p m local time Philippines 2 867 3551 Hours Mon Fri 8 30 a m 9 30 p m Sat 8 30 a m 12 30 p m Singapore 6272 5300 Hours Mon Fri 8 30 a m 9 30 p m Sat 8 30 a m 12 30 p m Thailand 2 353 9000 Hours Mon Fri 8 30 a m 9 30 p m Sat 8 30 a m 12 30 p m Vietnam Call your retailer Hours are subject to change without notice HP Support Web site http www hp com support HP Registration Web site http www hp com apac register Where Are My User s Guides The User s Guides are on your PC Click Start All Programs and User s Guides Documentation is also available at http www hp com support where you can search for the support page for your model Software Support If you have questions about your software call or visit your software vendor s Web site The appropriate number or Web address is listed below Some of these W
5. BY HP ARE PROVIDED AS IS AND WITH ALL FAULTS AND HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS EITHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE AND NON INFRINGEMENT ANY IMPLIED WARRANTIES DUTIES OR CONDITIONS OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE AND OF LACK OF VIRUSES Some states jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties so the above disclaimer may not apply to you in its entirety TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION FOR BUSINESS INTERRUPTION FOR PERSONAL INJURY FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you HP s only warranty obligations with respect to software distributed by HP under the HP brand name are set forth in the applicable end user license or program license agreement provided with th
6. compliance with Telecom s specification e For automatically initiated calls to the same number a There shall be no more than 10 call attempts to the same number within any 30 minute period for a single manual call initiation And b The equipment shall be on the hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt e For automatically initiated calls to different numbers The equipment shall be on hook for a period of not less than 5 seconds between the end of one attempt and the beginning of the next attempt e For automatically answered incoming calls Incoming calls shall be answered between 3 and 30 seconds of the first ring For correct operation of the ringers in each device the total of the RNs ringer numbers of all devices connected to a single line at any time should not exceed 5 The RN can be found printed on the Telepermit Label Additional Safety Information This product has not been evaluated for connection to an IT power system an AC distribution system with no direct connection to earth according to IEC 60950 AC Power Safety Warning outlet The AC power cord is your PC s main AC disconnecting device and must be easily accessible at all times For your safety the power cord provided with your PC has a grounded plug Always use the power cord with a properly grounded wall outlet to avoid the risk of electrical shock A
7. suppliers reserve all rights not expressly granted to you in this EULA e Freeware Notwithstanding the terms and conditions of this EULA all or any portion of the Software Product which constitutes non proprietary HP software or software provided under public license by third parties Freeware is licensed to you subject to the terms and conditions of the software license agreement accompanying such Freeware whether in the form of a discrete agreement shrink wrap license or electronic license terms accepted at time of download Use of the Freeware by you shall be governed entirely by the terms and conditions of such license f Recovery Solution Any software recovery solution provided with for your HP Product whether in the form of a hard disk drive based solution an external media based recovery solution e g floppy disk CD or DVD or an equivalent solution delivered in any other form may only be used for restoring the hard disk of the HP Product with for which the recovery solution was originally purchased The use of any Microsoft operating system software contained in such recovery solution shall be governed by the Microsoft License Agreement 2 UPGRADES To use a Software Product identified as an upgrade you must first be licensed for the original Software Product identified by HP as eligible for the upgrade After upgrading you may no longer use the original Software Product that formed the basis for your upgrade elig
8. than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure To prevent direct exposure to laser beam do not try to open the enclosure of the CD or DVD drives Al WARNING Use of controls adjustments or Laser Product Label The following label or equivalent is located on the surface of laser products This label indicates that the product is classified as a CLASS 1 LASER PRODUCT This label appears on a laser device installed in your product CLASS 1 LASER PRODUCT TV Antenna Connectors Protection External Television Antenna Grounding If an outside antenna or cable system is connected to the product be sure the antenna or cable system is electrically grounded so as to provide some protection against voltage surges and built up static charges Article 810 of the National Electrical Code ANSI NFPA 70 provides information with regard to proper electrical grounding of the mast and supporting structure grounding of the lead in wire to an antenna discharge unit size of grounding conductors location of antenna discharge unit connection to grounding electrodes and requirements for the grounding electrode 12 Lightning Protection For added protection of any product during a lightning storm or when it is left unattended and unused for long periods of time unplug the product from the wall outlet and disconnect the antenna or cable system This will prevent damage to the produ
9. BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP Limitation of Liability IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE HP S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT OR A CLAIM MADE UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY A CONTRACT CLAIM OR ANY OTHER CLAIM THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES THIS LIMITATION OF LIABILITY HOWEVER WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY ALSO
10. EXPORT LAWS You shall comply with all laws and regulations of the United States and other countries regions Export Laws to assure that the Software Product is not 1 exported directly or indirectly in violation of Export Laws or 2 used for any purpose prohibited by Export Laws including without limitation nuclear chemical or biological weapons proliferation 13 CAPACITY AND AUTHORITY TO CONTRACT You represent that you are of the legal age of majority in your state of residence and if applicable you are duly authorized by your employer to enter into this contract 14 APPLICABLE LAW This EULA is governed by the laws of the State of California U S A 15 ENTIRE AGREEMENT This EULA including any addendum or amendment to this EULA which is included with the HP Product is the entire agreement between you and HP relating to the Software Product and it supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to the Software Product or any other subject matter covered by this EULA To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA the terms of this EULA shall control Rev 10 03 DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s name Hewlett Packard Company Manufacturer s address Hewlett Packard Company 10500 Ridgeview Court Cupertino CA 95014
11. HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY REGION TO COUNTRY REGION YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS Limited Warranty Period The Limited Warranty Period for an HP Hardware Product is a specified fixed period commencing on the date of purchase The date on your sales receipt is the date of purchase unless HP or your reseller informs you otherwise in writing Types of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period you may be directed by HP to verify configurations load most recent firmware install software patches run HP diagnostics tests or use HP remote support solutions where applicable HP strongly encourages you to accept the use of or to employ available support technologies provided by HP If you choose not to deploy available remote support capabilities you may incur additional costs due to increased support resource requirements Listed below are the types of warranty support service that may be applicable to the HP Hardware Product you have purchased On site Warranty Service Your HP Limited Warranty service may include on site labor support to repair your hardware HP provides on site service during standard office hours Standard office hours are typically 08 00 to 17 00 Monday through Friday but may vary with local business practices If your locati
12. Limited Warranty and Support Guide Before contacting the HP Customer Support Center it s important to have the following information handy Please take a moment to write down your product information for future reference The first four items on the list Model Number Product Number Serial Number and Software Build Number can be viewed by pressing the Ctrl Alt S keys on the keyboard at the same time Model Number System Product Number Serial Number Software Build Number Operating System Purchase Date Hardware Limited Warranty HP Product DURATION One 1 year limited warranty Thirty 30 days Hardware Phone assistance to get you up and running General Terms This HP Hardware Limited Warranty gives you the customer express limited warranty rights from HP the manufacturer Please refer to HP s Web site for an extensive description of your limited warranty entitlements In addition you may also have other legal rights under applicable local law or special written agreement with HP HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR ALL
13. P warranty However non HP manufacturers suppliers or publishers may provide their own warranties directly to you HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation Your dated sales or delivery receipt showing the date of purchase or lease of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period Unless otherwise stated and to the extent permitted by local law new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability HP may repair or replace HP Hardware Products a with new or previously used products or parts equivalent to new in performance and reliability or b with equivalent products to an original product that has been discontinued Replacement parts are warranted to be free from defects in material or workmanship for ninety 90 days or for the remainder of the Limited Warranty Period of the HP Hardware P
14. RODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE PRODUCT YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT HARDWARE AND SOFTWARE WITHIN 14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE 1 GRANT OF LICENSE HP grants you the following rights provided you comply with all terms and conditions of this EULA a Use You may use the Software Product on a single computer Your Computer If the Software Product is provided to you via the internet and was originally licensed for use on more than one computer you may install and use the Software Product only on those computers You may not separate component parts of the Software Product for use on more than one computer You do not have the right to distribute the Software Product You may load the Software Product into Your Computer s temporary memory RAM for purposes of using the Software Product b Storage You may copy the Software Product into the local memory or storage device of the HP Product c Copying You may make archival or back up copies of the Software Product provided the copy contains all of the original Software Product s proprietary notices and that it is used only for back up purposes d Reservation of Rights HP and its
15. TRANSACTIONS OCCURRING IN THE UNITED STATES ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE SOME STATES OR COUNTRIES REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS IN SUCH STATES OR COUNTRIES REGIONS SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU This Limited Warranty is applicable in all countries regions and may be enforced in any country region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty Under the HP Global Limited Warranty program products purchased in one country region may be transferred to another country re
16. WARNING Install the computer near an AC WARNING Your PC is provided with a voltage Al select switch for use in a 115 or 230V power system The voltage select switch has been pre set to the correct voltage setting for use in the particular country region where it was initially sold Changing the voltage select switch to the incorrect position can damage your PC and void any implied warranty precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following A WARNING When using this device basic safety e Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool e Avoid using this product during an electrical storm There may be a remote risk of electric shock from lightning e Do not use this product to report a gas leak in the vicinity of the leak e Always disconnect the modem cable before opening the equipment enclosure or touching an uninsulated modem cable jack or internal components o If this product was not provided with a telephone line cord use only No 26 AWG or larger telecommunication line cord in order to reduce the risk of fire e Do not plug a modem or telephone cable into the Network Interface Card NIC receptacle SAVE THESE INSTRUCTIONS shock from the telephone network plug your computer into the AC outlet before connecting i
17. at software If the removable media on which HP distributes the software proves to be defective in materials or workmanship within thirty 30 days of purchase your sole remedy shall be to return the removable media to HP for replacement For blank tape removable media please refer to the following Web site http h20000 www2 hp com bizsupport TechSupport Document jsp objectID lpg50101 It is your responsibility to contact non HP manufacturers or suppliers for their warranty support Software Technical Support Software Technical Support for your HP Software HP pre installed third party software and third party software purchased from HP is available from HP via multiple contact methods including electronic media and telephone for thirty 30 days from date of purchase See Contacting HP for online resources and telephone support Any exceptions to this will be specified in your End User License Agreement EULA Software Technical Support includes assistance with e Answering your installation questions how to first steps and prerequisites e Setting up and configuring the software how to and first steps Excludes system optimization customization and network configuration e Interpreting system error messages e Isolating system problems to software usage problems e Obtaining support pack information or updates Software technical support does NOT include assistance with e Generating or diagnosing user g
18. benefits for all customers We are proud to make this a key differentiator for our PCs and understand that you may wish to upgrade your PC to meet your specific needs Any hardware upgrades that you intend to do should only be done after you have completely set up your new PC Refer to the setup poster included with your system for help with setting up If you have any problems setting up your system and turning it on immediately contact the HP Customer Support Center listed earlier in this Warranty and Support Guide and a HP Customer Representative will assist you This must be done first before attempting to upgrade your system By breaking the security seal on the back of the PC you are confirming that the PC was working properly before you attempted to upgrade your system Once the security seal has been broken your PC is then to the extent allowed by local law covered under the terms and conditions listed in the following pages Thank you for choosing this PC We hope you enjoy discovering the exciting things you can do with it 14 Customer Support Easy to reach Easy to use Award winning HP Customer Support is our promise to help you get the most from your PC Whether with tools located on your PC from information on the Web by phone or through your local retailer you ll find what you need Problems HP Will Help Your new PC is built to work right now and for many years to come But it is a complex powerful ma
19. chine and sometimes things go wrong If that happens to your computer HP is ready to help Getting Started Follow the setup poster and the Getting Started Guide for help with setting up and using your PC Register Your PC It is always best to register your PC This allows for quicker help when you need it You can register your PC on the Web at http www hp com apac register See What You Can Do There s lots of helpful information included with your PC First look at Help on your Windows desktop to access it click Start on the taskbar It contains more detailed help and will give you suggestions on how to fix the problem Within the Help and Support Center you can get the latest news from HP about your PC Be sure to also check the updates from HP that are sent to your desktop from time to time Next try a little surfing The HP Web site has updated software tips and tricks answers for common problems and other information Go to the Support Web site listed earlier in this document and search for your PC model Call HP Customer Support Center Finally if these steps don t help you can reach a real knowledgeable person by calling the HP Customer Support Center in your area Phone assistance to get you up and running is covered for thirty 30 days from the time you purchased your computer After thirty 30 days there may be a charge but the helpful support is still available And if Necessary Get Repair
20. ct from lightning and power line surges Antenna Grounding Antenna Grounding Reference Grounding Component Electric Service Equipment Power Service Grounding Electrode System NEC Art 250 Part H Ground Clamps Grounding Conductors NEC Section 810 21 Antenna Discharge Unit NEC Section 810 20 Ground Clamp Antenna Lead in Wire Power Lines An outside antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits or where it can fall into such power lines or circuits WARNING When installing an outside antenna Al system extreme care should be taken to keep from touching such power lines or circuits as contact with them could be fatal Support Information Where to Get Help Follow these steps when you need help from HP 1 Check the setup poster and the Getting Started Guide for help with setting up and using your PC 2 For faster help be sure to register your Desktop PC on the Web at http www hp com apac register 3 Use Help on your PC to get help with your hardware and software Click Start and then click Help and Support 4 For help online go to the HP Customer Care Center Web site at http www hp com support for technical information or to get software updates 5 If you have not solved the problem call the HP Customer Care Center at the appropriate number below Australia HP 1300 721 147 Compaq 1300
21. eb addresses may be listed in the Favorites list found in your Internet Explorer browser Phone and e mail support may not exist if no information is given For software not listed the HP Customer Care Center provides 30 day limited support All software titles below may not be included with your PC Adobe Reader http www pacific adobe com support main html GameChannel by WildTangent not available in India hpdesktp_support wildtangent com http www wildtangent com Norton AntiVirus by Symantec hitp www symantec com region reg_ap servsupp html Norton Personal Firewall by Symantec hitp www symantec com region reg_ap servsupp html 13 OzEmail Australia 132 884 support ozemail com au hitp www ozemail com au info frameset_techsupport html Sonic with CD RW or DVD RW R option only http www sonic com Xtra New Zealand 0800 22 55 98 xtrahelp xtra co nz http www xtramsn co nz To Our Valued Customer Congratulations on your decision to purchase a Desktop PC During development the PC must pass extensive quality tests to meet the rigorous standards that have made us famous for quality and reliability All of our PCs go through a comprehensive quality test to ensure the PC is working correctly before it leaves our factory In addition we have placed a security seal on your PC to indicate that it has not been tampered with since it left our factory We know that expanding and upgrading are key
22. enerated programs or source codes e Installing non HP products Contacting HP If your product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem you can receive support by doing the following Locate your nearest HP Support location via the World Wide Web at http www hp com support Contact your authorized HP dealer or Authorized Service Provider and be sure to have the following information available before you call HP Product serial number model name and model number Applicable error messages Add on options Operating system Third party hardware or software Detailed questions END USER LICENSE AGREEMENT PLEASE READ CAREFULLY BEFORE USING THIS EQUIPMENT This End User license Agreement EULA is a legal agreement between a you either an individual or a single entity and b Hewlett Packard Company HP that governs your use of any Software Product installed on or made available by HP for use with your HP product HP Product that is not otherwise subject to a separate license agreement between you and HP or its suppliers Other software may contain a EULA in its online documentation The term Software Product means computer software and may include associated media printed materials and online or electronic documentation An amendment or addendum to this EULA may accompany the HP Product 6 RIGHTS IN THE SOFTWARE P
23. equire an HP representative to handle all component replacements support uplift contracts are available at additional cost Carry in Warranty Service Under the terms of carry in service you will be required to deliver your HP Hardware Product to an authorized service location for warranty repair You must prepay any shipping charges taxes or duties associated with transportation of the product to and from the service location In addition you are responsible for insuring any product shipped or returned to an authorized service location and assume risk of loss during shipping Mail in Warranty Service Your HP Limited Warranty may include a mail in warranty service Under the terms of mail in service you will be required to ship your HP Hardware Product to an authorized service location for warranty repair You must prepay any shipping charges taxes or duties associated with transportation of the product to the repair location In addition you are responsible for insuring any product you ship and assume risk of loss during shipping HP will return the repaired product to you and incur all logistics and insurance costs to return the product to you Customer Self Repair Warranty Service In countries regions where it is available your HP Limited Warranty may include a customer self repair warranty service If applicable HP will determine in its sole discretion that customer self repair is the appropriate method of warranty service
24. gion where HP or its authorized service providers offer warranty service for the same product model number without voiding the warranty Warranty terms service availability and service response times may vary from country region to country region Standard warranty service response time is subject to change due to local parts availability If so your HP authorized service provider can provide you with details HP is not responsible for any tariffs or duties that may be incurred in transferring the products Transfer of the products may be covered by export controls issued by the United States or other governments This Limited Warranty applies only to HP branded and Compagq branded hardware products collectively referred to in this Limited Warranty as HP Hardware Products sold by or leased from Hewlett Packard Company its worldwide subsidiaries affiliates authorized resellers or country region distributors collectively referred to in this Limited Warranty as HP with this Limited Warranty The term HP Hardware Product is limited to the hardware components and required firmware The term HP Hardware Product DOES NOT include any software applications or programs non HP products or non HP branded peripherals All non HP products or non HP branded peripherals external to the HP Hardware Product such as external storage subsystems displays printers and other peripherals are provided AS IS without H
25. ibility 3 ADDITIONAL SOFTWARE This EULA applies to updates or supplements to the original Software Product provided by HP unless HP provides other terms along with the update or supplement In case of a conflict between such terms the other terms will prevail 4 TRANSFER a Third Party The initial user of the Software Product may make a one time transfer of the Software Product to another end user Any transfer must include all component parts media printed materials this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred product must agree to all the EULA terms Upon transfer of the Software Product your license is automatically terminated b Restrictions You may not rent lease or lend the Software Product or use the Software Product for commercial timesharing or bureau use You may not sublicense assign or transfer the license or Software Product except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software Product and user documentation are owned by HP or its suppliers and are protected by law including but not limited to United States copyright trade secret and trademark law as well as other applicable laws and international treaty provisions You shall not remove any product identification copyright notices or proprietary rest
26. ies so the above disclaimer may not apply to you in its entirety 10 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION FOR BUSINESS INTERRUPTION FOR PERSONAL INJURY FOR LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 11 U S GOVERNMENT CUSTOMERS Consistent with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial ltems are licensed to the U S Government under HP s standard commercial license 12 COMPLIANCE WITH
27. l Safety New Zealand Telecom Statement Al Information located later in this document The grant of a Telepermit for any item of terminal equipment before installing and connecting your PC to the indicates only that Telecom has accepted that the item electrical power system complies with minimum conditions for connection to its network It indicates no endorsement of the product by Batteries are delivered with this product When empty do Telecom nor does it provide any sort of warranty Above not throw them away but collect as small chemical waste all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment ENERGY STAR Compliance of a different make or model nor does it imply that any product is compatible with all of Telecom s network services Products marked with the ENERGY STAR logo on the packaging box qualify with the U S Environmental Groggy Protection Agency s ENERGY STAR guidelines for energy efficiency Products with the ENERGY STAR label are designed to use less energy help you save money on utility bills and help protect the environment ENERGY STAR is a registered trademark owned by the U S government 10 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this modem The associated equipment shall be set to operate within the following limits for
28. mproper site preparation or maintenance e virus infection f loss or damage in transit or g by modification or service by anyone other than i HP ii an HP authorized service provider or iii your own installation of end user replaceable HP or HP approved parts if available for your product in the servicing country region YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES ALTERATION OR LOSS OF THE DATA BEFORE RETURNING ANY UNIT FOR SERVICE BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL PROPRIETARY OR PERSONAL INFORMATION HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS DATA OR REMOVABLE STORAGE MEDIA HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED UNITS SENT IN FOR SERVICE MAY HAVE THE DATA ERASED FROM THE HARD DRIVE AND THE PROGRAMS RESTORED TO THEIR ORIGINAL STATE Exclusive Remedy TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP THAT MAY HAVE
29. n availability of service upgrades and the cost for these service upgrades refer to the HP Web site at http www hp com support Options and Software Limited Warranties The Limited Warranty terms and conditions for most HP branded options HP Options are as set forth in the Limited Warranty applicable to the HP Option and are included in the HP Option product packaging If your HP Option is installed in an HP Hardware Product HP may provide warranty service for either the period specified in the warranty documents HP Option Limited Warranty Period that shipped with the HP Option or for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed whichever period is the longer but not to exceed three 3 years from the date you purchased the HP Option The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller Your dated sales or delivery receipt showing the date of purchase of the HP Option is your warranty start date See your HP Option Limited Warranty for more details Non HP options are provided AS IS However non HP manufacturers and suppliers may provide warranties directly to you EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE END USER LICENSE OR PROGRAM LICENSE AGREEMENT OR IF OTHERWISE PROVIDED UNDER LOCAL LAW SOFTWARE PRODUCTS INCLUDING ANY SOFTWARE PRODUCTS FREEWARE AS DEFINED BELOW OR THE OPERATING SYSTEM PREINSTALLED
30. on is outside the customary service zone typically 50km response times may be longer or there may be additional charges To locate the nearest HP authorized service provider refer to the HP Web site at http www hp com support HP may at its sole discretion determine if on site warranty service is required For example in many cases the defect can be fixed by the use of a Customer Self Repair CSR part that you are required to replace yourself based on instructions and documentation provided by HP You are also required to co operate with HP in attempting to resolve the problem over the telephone This may involve performing routine diagnostic procedures installing software updates or patches removing third party options and or substituting options In order to receive on site support you must a have a representative present when HP provides warranty services at your site b notify HP if products are being used in an environment which poses a potential health or safety hazard to HP employees or subcontractors c subject to its reasonable security requirements provide HP with sufficient free and safe access to and use of all facilities information and systems determined necessary by HP to provide timely support d ensure that all manufacturer s labels such as serial numbers are in place accessible and legible e maintain an environment consistent with product specifications and supported configurations If you r
31. ralia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 European Contact Hewlett Packard GmbH H TRE Herrenberger Stra e 140 71034 B blingen Germany FAX 49 7031 14 3143 North America Contact Hardware Quality Eng Manager Hewlett Packard CPC 10500 Ridgeview Ct Cupertino CA 95015 4010 Phone 408 343 5000 e ege e Operating Specifications Electrical ratings AC INPUT 100 127V 3A or 4A or 6A 200 240V 2A or 3A 50 60 Hz Operating temperature 5 to 35 C Storage temperature 30 to 65 C Operating humidity 15 to 80 26 C Operating altitude 0 2000 m Storage altitude 0 4572 m Refer to your PC s ratings label located on the back of the PC to determine exact electrical rating Regulatory and Safety Information WARNING Text set off in this manner indicates Australia Telecom Statement WN that failure to follow directions could result in The computer must be connected to the Telecommunication damage to equipment loss of information Network through a line cord that meets the requirements of bodily harm or loss of life ACA Technical Standard TSO08 WARNING The PC is heavy be sure to use WARNING Modems without integral RJ 11 that A ergonomically correct lifting procedures when are shipped with this computer must be installed moving the computer only in devices displaying the A tick WARNING Please read the Additiona
32. rictions from the Software Product 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that the right to do so is mandated under applicable law notwithstanding this limitation or it is expressly provided for in this EULA 7 TERM This EULA is effective unless terminated or rejected This EULA will also terminate upon conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA 8 CONSENT TO USE OF DATA You agree that HP and its affiliates may collect and use technical information you provide in relation to support services related to the Software Product HP agrees not to use this information in a form that personally identifies you except to the extent necessary to provide such services 9 DISCLAIMER OF WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE PRODUCT AS IS AND WITH ALL FAULTS AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS EITHER EXPRESS IMPLIED OR STATUTORY INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE AND NON INFRINGEMENT ANY IMPLIED WARRANTIES DUTIES OR CONDITIONS OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE AND OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT Some states jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warrant
33. roduct they are replacing or in which they are installed whichever is longer During the Limited Warranty Period HP will at its discretion repair or replace any defective component All component parts or hardware products removed under this Limited Warranty become the property of HP In the unlikely event that your HP Hardware Product has recurring failures HP at its sole discretion may elect to provide you with a a replacement unit of HP s choosing that is the same or equivalent to your HP Hardware Product in performance or b to give you a refund of your purchase price or lease payments less interest instead of a replacement This is your exclusive remedy for defective products Exclusions HP DOES NOT WARRANT THAT THE OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE HP IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AS A RESULT OF YOUR FAILURE TO FOLLOW THE INSTRUCTIONS INTENDED FOR THE HP HARDWARE PRODUCT This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective a as a result of accident misuse abuse contamination improper or inadequate maintenance or calibration or other external causes b by operation outside the usage parameters stated in the user documentation that shipped with the product c by software interfacing parts or supplies not supplied by HP d i
34. t to the telephone line Also disconnect the telephone line before unplugging your computer from the AC power outlet A WARNING To reduce the possibility of an electric WARNING Always disconnect the modem cord from the telephone system before installing or removing your computer cover WARNING Do not operate the computer with the cover removed WARNING For your safety always unplug the PC from its power source and from any telecommunications systems such as telephone lines networks or modems before performing any service procedures Failure to do so may result in personal injury or equipment damage Hazardous voltage levels are inside the power supply and modem of this product Lithium Battery Caution WARNING The PC uses a lithium battery type Al CR2032 There is danger of an explosion if the battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Laser Safety Statement Class 1 LED Product The CD and DVD drives contain a laser system and are classified as a Class 1 Laser Product under a U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Should the unit ever require maintenance contact an authorized service location performance procedures other
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