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Compaq Prosignia 170

1. PRosIGNIA NorTEBooK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Serial Number Location This section explains the removal and replacement procedures for the computer Report the NU computer Location serial number Dio Compaq when requesting information or ordering spare parts Click here for information on the computer s Battery pack and other Power Management information PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Preliminaries The following links are preliminary instructions which should be read before continuing with the Removal amp Replacement section of this Guide Please read the following pages before servicing your computer Electrostatic Discharge Service Considerations Cables amp Connectors Preparing Computer for Disassembly PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Electrostatic Discharge A sudden discharge of static electricity from a finger or other conduc
2. PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Specifications Physical amp Environmental U S Metric Dimensions Display Height 12 4in 31 4 Hard Drives Depth 1 1 in 2 8 Drives Weight minimum Diskette Drive weight actual Battery Pack weight varies with 5 3 Ibs 2 09 kg Modem configuration System Battery Memory Nominal System voltage 14 AV 8 cell 10 8V 6 cell Interrupts operating power 2 M System DMA Peak operating System 1 Temperature 5010 Assignments Operating 104 F 10 to 40 C Nonoperating 4 to 20 to 60 C 140 F Relative Humidity noncondensing Operating PRO Nonoperating i Altitude nonpressurized environment 0 to Operating 10 000 ft Oto 3048 m Nonoperating to to 9144 30 000 ft Shock Operating 10 G 11 ms half sine Nonoperating 240 G 2 ms half sine Vibration 0 25 G 50 500 Hz sine 1 2 Operating octave minute sweep Nonoperating 1 00 G 50 500 Hz sine 1 2 octave minute sweep PRosIGNIA NoTEBOOK 170 INDEX PAGE TROUBLESHOOTING LEGAL NOTICE REMOVAL amp REPLACEMENT HOW TO USE THIS GUIDE PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG SPECIFICATIONS Physical amp Environmental Dimensions Height Hard Drives Width CD DVD
3. the suspend button to after a user defined exit Suspend timeout expired Computer initiated a low Replace the battery pack battery Suspend or and exit Suspend or Hibernation Hibernation Connect the computer to an external power source and exit Suspend or Hibernation Power Management Replace the battery pack which controls Suspend and turn on the computer and Hibernation is Connect the computer to an disabled and the battery external power source and pack has discharged turn on the computer Press Fn F4 to display information on the computer screen press Fn F4 again to display information simultaneously on both Computer screen is blank and external monitor displays information Display was switched to the external monitor screens Display switch is stuck Tap the switch Fn F4 hotkey CRT or other display Check your connections to combination does not device is not connected ensure that an external device is connected properly and external displays Return to the top Solving USB Problems Problem Possible Cause Solution External device The operating system Reduce the number of connected to a USB limits external devices connected external USB connector does not connected by USB to two devices to no more than two work tiers which can include no hubs on the first tier and no more than two hubs on more than one keyboard and the first tier and no mo
4. INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Troubleshooting Without Diagnostics gt Preliminaries This section provides information about how to identify and correct some common hardware memory and software problems It also explains several gt 5 types of messages that may be displayed on the screen F pei Since symptoms can appear to be similar carefully match the symptoms of the computer malfunction against the problem description in the gt Compaq Troubleshooting tables to avoid a misdiagnosis Utilities Before Replacing Parts When troubleshooting a problem check the following items for possible solutions before replacing parts gt Contacting e Verify that cables are connected properly to the suspected defective Compaq parts e Verify that all required device drivers are installed e Verify that all printer drivers have been installed for each application Obtaining Update I nformation with Info Messenger Info Messenger allows you to set a customized search of the Compaq Web site By registering for this utility you can stay up to date with software and hardware information specific to your system Select the Categories menu then select a category from the drop down list To access Compaq Info Messenger go to www compaq com and select Info Messenger To register follo
5. 3 Microphone jack 4 System on light 5 Battery charge light PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Front Bezel Buttons Pointing Stick Model 1 Display s switch E O Suspend DULL 2 button S Bezel H H HN F 3 Power switch 4 Stick Model 5 Speakers 6 Pointing Stick PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Front Bezel Buttons TouchPad Model 1 Display switch pe T T S Suspend r 4 ws J W tt a Powel Ns mm 8 HHH F i switch eps JIL Anne H MH O H 4 Keyboard T 5 Speakers 6 TouchPad Buttons 7 TouchPad PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Product Description Front Bezel Lights 1 L IX light LJ JII ELLI 2 MultiBay 21 F E i
6. Connector A N HQ Data 1 Data 2 Ground 5 V Clock 1 Clock 2 Return to the top External VGA Monitor Pin Signal O N QO Ui A W N FPF e T WN F 15 Red Analog Green Analog Blue Analog Not connected Ground Ground Analog Ground Analog Ground Analog Not connected Ground Monitor Detect DDC2B Data Horizontal Sync Vertical Sync DDC2B Clock Return to the top Universal Serial Bus Connector Pin Signal 1 5V 2 Data 3 Data i Ground Return to the top Modem Connector Pin Signal Unused Unused Tip Ring Unused uU A N Be Unused Return to the top PRosiGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Rear Connectors 1 Infrared port 2 Serial connector 3 External monitor connector 4 Docking connector 5 Parallel connector 6 Power connector 7 USB port 8 Keyboard mouse connector gt Rear Connectors MAINTENANCE amp SERVICE GUIDE PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Models amp Features Display 13 3 or 14 1 inch XGA CTFT color display true color 24 bit support Pr
7. USB Board _ 135229 001 Top cover 179643 001 with LED BD Memory Modules 64MB 135243 001 128 MB 135244 001 256 MB_ 167136 001 CPU Base 167937 001 enclosure Type 1 121896 001 v 90 Modem PCI Modem 153107 001 Keyboards Continued models C imei 167968 002 167968 031 France 167968 051 Spain 167968 071 167968 111 111 121 Canadian 167968 131 America Brazii Japan 167968 291 Korea 167968 1 models C imei 167969 002 _ 167969 031 France 167969 051 Spain 167969 071 167969 111 111 Switzerland KUTI 121 Canadian 167969 131 America Brazii 167969 201 Japan 167969 291 Korea 167969 1 PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Mass Storage Devices T gt Mass Storage Devices Hard Drives 6GB 167932 001 12GB 167933 001 18GB 174872 001 24X 169007 001 CD ROM Drive i 8X 187445 001 ed DVD ROM Drive 4x 169006 001 DVD ROM Drive LS120 169008 001 Drive 1 44 MB 167941 001 Diskette Drive Not pictured Hard drive gt T PRosIGNIA NorEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLA
8. Startup Time Stop time lt 150 ms lt 225 ms 0 7 Vrms 128 KB 2400 KB s 150 KB sec at 1X 5520 KB sec 16 6 MB sec lt 15 seconds lt 6 seconds PRosIGNIA NoTEBOOK 170 HOW TO USE THIS GUIDE ILLUSTRATED PARTS CATALOG INDEX PAGE TROUBLESHOOTING LEGAL NOTICE REMOVAL amp REPLACEMENT PRODUCT DESCRIPTION SPECIFICATIONS Specifications Diskette Drive Diskette Size 3 5 Light none Height 5 1 27 cm Bytes per Sector 512 Sectors per Track High density 18 1 44 MB 15 1 2 MB Low density 9 Tracks per side High Density 80 1 44 MB 80 1 2 MB Low Density 80 Access Times Track to Track 3 ms 6 ms high low 94 ms 174ms Average ms 15 ms Settling Time ms 100 Latency Average Number of 2 Read Write Heads PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Li lon Battery Pack Physical amp U S Metric Environmental Dimensions Display Height 0 57 in 1 44 cm Length 4 55 in 11 50 cm EN Width 3 93 in 9 90 cm CD DVD Weight 0 85 Ib 0 39 Drives Energy Diskette Drive Voltage 14 4 V Amp hour capacity 2 8 Ah Watt hour capacity 40 0 Wh Modem System Memory Environmental Requirements 2249 Operating Temperatures 2 E E ao e 50 F to 10 C to 40 C System Charging Temperatu
9. amp Infrared board complete the following steps Nee 1 Prepare the computer for disassembly 2 Remove the System Board 3 lift up on the I orange fpc cable attached with an adhesive while Ifiting eee theh Jacks amp i Infrared Board Out of the computer s base and remove it from the computer END OF SEQUENCE To replace the RJ Jacks board reverse the previous procedures gt RJ Jacks amp Infrared Board CAUTION When replacing the RJ Jacks amp Infrared board ensure that the fpc cable is firmly pressed to the computer s plastics There is a possibility that one of the PMCIA cage screws can damage the cable PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement System Board 10 Turn the computer top side up with the rear panel facing forward 11 Remove the Memory Bracket connector from the system board 12 Remove the screw that is underneath the Memory Bracket e 13 Remove four remaining screws including two screws on the PCMCIA cage that secure the system board to its base The two screws on the PCMCIA cage are phillip s head screws NOTE Next Step PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPT
10. 510 150 1 Select Start gt Programs gt Accessories gt HyperTerminal then go to Command Mode 2 Type ATS10 150 and press Enter This command causes the modem to take longer to disconnect even if there is noise on the line Verify that service from the local phone company by following these steps 1 Unplug the telephone cable from the telephone wall jack 2 Connect a telephone to the jack pick up the handset and listen for a dial tone If there is a dial tone reconnect the modem to the telephone wall jack with the telephone cable and make sure all connections are secure 3 If there is still no dial tone contact your local phone company or building manager Verify the modem and computer are connected 1 Select Start gt Programs gt Accessories gt HyperTerminal then go to Terminal Mode 2 Type AT and press the Enter key If the modem displays OK the modem and computer are working together If the modem displays ERROR or does not respond restart the computer and repeat step 1 3 Type ATDT and listen for dial tone 4 Type ATHO to hang up Modem does not connect Line conditions in your Have your telephone line checked by your local telephone service provider Try dialing an alternate telephone number for the service you are using Another device on your Hang up an extension telephone line may be telephone and disconnect causing interference any other devices
11. CATALOG SPECIFI CATIONS Specifications Connector Pin Assignments This appendix provides connector pin assignment tables for Compaq Compaq Prosignia Portable Computers For more information on connectors refer to the section on Rear Connectors Physical amp Environmental Display Hard Drives CD DVD Drives Diskette Drive Battery Pack Modem System Memor Click on a link Parallel Connector Serial Connector Keyboard Mouse External VGA Monitor System Interrupts System DMA System 1 Universal Serial Bus Modem NOTE The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk Parallel Connector 36909000 050000000 O 69 69 62 69 69 9 9 C2 C9 C3 C9 Pin Signal Pin Signal 1 Strobe 10 Acknowledge 2 Data Bit 0 11 Busy 3 Data Bit 1 12 Paper Out 4 Data Bit 2 13 Select 5 Data Bit 3 14 Auto Linefeed 6 Data Bit 4 15 Error 7 Data Bit 5 16 Initialize Printer 8 Data Bit 6 17 Select In 9 Data Bit 7 18 25 Signal Ground Active low Return to the top Serial Connector Connector Pin Signal Carrier Detect Receive Data Transmit Data 00000 000 Data Terminal Ready Signal Ground Data Set Ready Ready to Send Clear to Send O N O Ui A W N eA Ring Indicator Return to the top Keyboard Mouse Connector Pin Signal
12. Diagonal Drives Number of Colors Diskette Drive Contrast Ratio Battery Pack Brightness Pixel Resolution Pitch System Format Memory Configuration Backlight System Rear Character Display Svat DMA Total Power System DMA Consumption System 1 Pin Assign ments Dimensions Height Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Character Display Total Power Consumption Specifications Display 14 1 inch XGA CTFT Display U S Metric 11 22 in 28 5 cm 8 46 in 21 5 cm 14 1 in 35 81 cm up to 16 8 million 150 1 120 nits 125 CD M2 1024 x 768 RGB Stripe 0 264 x 0 264 mm Edge Lit bottom 80 x 25 4 2 W Inverter max 13 3 inch XGA CTFT Display U S Metric 10 6 in 26 9 cm 8 in 20 3 cm 13 3 in 33 8 cm up to 16 8 million 150 1 120 nits 125 CD M2 1024 x 768 RGB Stripe 0 264 x 0 264 mm Edge Lit bottom 80 x 25 4 2 W Inverter max PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Hard Drives Physical amp 6 GB 12 GB 18 GB Environmental User capacity per 6 4 GB 12 GB 12 GB Display drive Drive height 0 5 in 12 5 0 5 in 12 5 5 in 12 5 mm Drive width mm mm 2 75 in 70 mm CD DVD 2 75 in 7 m
13. FFFFOOOO 64K System BIOS PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System I nterrupts Physical amp Hardware IRQ System Function Environmental IRQ 0 System timer Display IRQ1 Keyboard controller Hard Drives IRQ2 Cascaded Usa IRQ3 COM2 em IRQ4 COMI IRQ5 Audio default Diskette Drive IRQ6 Diskette drive Battery Pack IRQ7 Parallel Printer Port LPT1 Modem IRQ8 Real Time Clock RTC IRQ9 Infrared san IRQ10 System use IRQ11 System use IRQ12 Internal Point Stick or External Mouse DMA IRQ13 Coprocessor Not available to any peripheral Soo IRQ14 IDE Interface Hard Disk and CD ROM Drive IRQ15 Fixed Disk Drives on the een Base or Convenience Assignments PC Cards may assert IRQ3 IRQ4 IRQ5 IRQ7 IRQ9 1RQ10 11 or IRQI5 Either the infrared or the serial port may assert IRQ3 or IRQA Default configuration audio possible configurations are IRQ5 IRQ7 IRQ9 IRQ10 or none PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System DMA Hardware DMA System Function 0 Available for audio 1 Entertainment Audio Default
14. Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Service Quick Reference Guide PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Index Page Compaq Prosignia Notebook 170 PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Index Page Follow these basic steps when beginning the troubleshooting process 1 Complete the Preliminary steps 2 Run the Power On Self Test POST 3 Run Computer Setup If you are unable to run POST or if the problem persists after running POST perform the recommended actions described in the Troubleshooting without Diagnostics section Follow these guidelines when troubleshooting e Complete the recommended actions in the order in which they are given e Repeat POST after each recommended action until the problem is resolved and the error message does not return e When the problem is resolved stop performing the troubleshooting steps and do not complete the remaining recommended actions e Refer to Chapter 5 for recommended removal and replacement procedures NOTE If the problem is intermittent check the computer sever
15. LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement MultiBay Grounding Clips Location During the removal of the some of the system components it is possible that the MultiBay grounding clips could become loose and fall out of their appropriate place There are a total of two short metal clips one is slightly bigger than the other You might find one or both clips loose as you disassemble the computer They must be placed in the appropriate location Dio ensure that the MultiBay will be grounded Return to Removal amp Replacement Procedures PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Voltage Converter Board 6 Lift up on the front and right side of the voltage converter board to disconnect it from the system board and remove it from the computer END OF SEQUENCE To replace the Voltage converter board reverse the previous procedures Return to Removal amp Replacement Procedures PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replaceme
16. Rotate the door down and pull the drive out of the drive bay o END OF SEQUENCE PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION Removal amp Replacement Removing a MultiBay Drive SPECIFI CATIONS To remove the CD DVD or diskette drive complete the following steps 1 Prepare the computer for disassembly 2 Remove the media diskette CD DVD from the drive Be sure the drive tray is closed 3 Close the computer so the bottom is accessible 4 Slide the MultiBay release latch forward 5 Pull the device out of the MultiBay If you are not inserting another device the NOTE MultiBay insert the MultiBay weight Saver END OF SEQUENCE PROSIGNIA 170 INDEX LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement gt Modem NIC or Combo cards Modem NIC or Combo Card t There are seven steps in this procedure To remove the modem NIC or combo card complete the following steps 1 Prepare the computer for disassembly 2 Close the computer so the bottom can be accessed and position it so the rear panel is facing forward 3 Rem
17. When the blinking cursor appears in the upper right corner of the screen press 10 3 To change the language press F2 4 To view navigation information press F1 5 To return to the Computer Setup menu from anywhere in Computer Setup press ESC 6 Select the File Security or Advanced menu 7 To close Computer Setup and restart the computer Select File 2 Save gt Changes and Exit then press Enter Select File 1gnore Changes and Exit then press Enter 8 When you are prompted to confirm your action press F10 Selecting from the File Menu Use the following table as a reference in making selections from the File Menu File Menu Selections Resulting Action z Allows viewing of identification information about System information your computer a docking base and battery packs Save to floppy Save system configuration to a formatted diskette Restore from floppy Restore system configuration from a diskette Replace configuration settings in Computer Setup with factory default settings identification information is retained Ignore changes and Cancel changes entered during the Computer Setup exit session then exit and restart the computer Save changes and Save changes entered during the current Computer exit Setup session then exit and restart the computer Selecting from the Security Menu Use the following table as a reference in making selections from the Security Menu Security Menu Selections Re
18. a series of tests that run every time the computer is turned on POST verifies that the system is configured and functioning properly gt Clearing Password To run POST complete the following steps gt Compaq Utilities 1 Complete the Preliminary steps gt Troubleshooting 2 Turn on the computer without If POST does not detect any errors the computer beeps once or twice to Diagnostics indicate that POST has run successfully The computer boots from the hard gt Contacting drive or from a bootable diskette if one is installed in the diskette drive Compaq POST Error Messages If the system is not functioning well enough to run POST or if the display is not functioning well enough to show POST error messages refer to the Troubleshooting tables in the Troubleshooting without Diagnostics page If POST detects an error one of the following events occurs 1 A message with the prefix WARNING appears informing you where the error occurred The system pauses until you press F1 to continue 2 A message with the prefix FATAL appears informing you where the error occurred After the message the system emits a series of beeps then stops 3 The system emits a series of beeps then stops Warning messages indicate that a potential problem such as a system configuration error exists When F1 is pressed the system should resume You should be able to correct problems that produce WARNING messages If you rece
19. cables Cables must be handled with extreme care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Cables Use the following precautions when handling cables to avoid damage to the cable or computer Always handle cables by their connectors Avoid bending twisting or pulling on the cables Apply minimum required force when seating or unseating the cables from their connectors Place the cables in such a manner that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care they can tear easily CAUTION When servicing these computers ensure that cables are placed in their proper location during the reassembly process Improper cable placement can cause severe damage to the unit Cable Connector Positions Ef Keyboard ZIF connector FI TouchPad pointstick module connector EJLED panel connector Right Speaker cable connector Speaker cable connector Continue with last Preliminary page Preparing Computer for Disassembly PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp RE
20. external contacts or dispose of in fire or water Do not expose to temperatures higher than 60 C Replace only with the Compaq spare designated for this product Also Batteries battery packs and accumulators should not be disposed of with general household waste In order to forward them to recycling or proper disposal please use the public collection system or return them to Compaq your authorized Compaq Partners or other agents Using a New Battery Pack Charge the battery pack in the computer s primary battery bay or MultiBay while connected to an external power source or while docked in the optional convenience base A new battery pack should be fully charged before it is used for the first atime The battery pack will work without being fully charged but the a battery gauge will not show an accurate charge until the battery pack receives its first full charge Charging Battery Packs Battery packs charge in the following sequence The primary battery in the primary battery bay Asecond optional battery in the MultiBay Battery packs are discharged in the reverse order with the battery pack in the MultiBay depleted first To charge battery packs follow these steps 1 With battery packs in the Primary Battery Bay or MultiBay connect the power cord to the computer and plug it into an electrical outlet 2 Turn on the computer if you want to use it while the battery packs are charging The battery charge l
21. packaging Shipping the drive in standard packaging may not cushion it from destructive shock vibration temperature or humidity Place a mailing label with the wording Fragile Handle With Care on the mailer e After the hard drive has been removed from the computer avoid turning the hard drive and tray upside down The drive is not secured to the tray and can fall out e Do not place labels on the ventilation area on the hard drive e Heed the labels on the hard drive M The battery pack should be removed before performing any internal maintenance IMPORTANT on the computer WARNING Metal objects can damage the battery pack as well as the battery contacts in the battery compartment To prevent damage do not allow metal objects to touch the battery contacts Place only the battery pack for the Compaq Prosignia Series Portable Computers into the battery compartment Do not force the battery pack into the bay if insertion does not occur easily CAUTION Do not crush puncture or incinerate the battery pack Do not open a battery pack as this damages the pack makes it unusable and exposes potentially harmful battery components There are no field serviceable parts located inside the battery pack The Compaq Prosignia Series Portable Computers have several screws of various sizes which are not interchangeable Care must be taken during reassembly to ensure that the correct screws are used in their correct location During removal p
22. read write test of port 61h found 1 refresh that bit 4 Refresh Detect failed to toggle within x 5 circuits an allotted amount of time Interrupt A sequential read write of various Interrupt controller Controller registers failed failed ROM Achecksum of the ROM BIOS does not match 2 checksum the byte value at FOOO FFFF incorrect RAM error at RAM error occurred during memory test None location Fatal Error Beep Codes 102445 Short L Long Pause Beep Code Beep Sequence Description Recommended Action S S S P S S L P The DMA page registers Replace system board are faulty 1 S S S P S L S P The refresh circuitry is faulty 2 S S S P S L L P The ROM checksum is incorrect 3 S S S P L S S P The CMOS RAM test failed 4 S S S P L S L P The DMA controller is faulty 5 S S S P L L S P The interrupt controller failed 6 S S S P L L L P The keyboard controller failed 7 S S L P S S S P Graphics adapter is faulty 8 S S L P S S L P RAM is faulty Replace memory board or system board if memory on system board is faulty PROSIGNIA 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Clearing the Power On Password Clearing the power on password gt Clearing 9 requires Password removing all Setup a
23. set to drain conservation level An external device is Turn off or remove any draining the battery external device or PC Cards when not in use Battery gauge may be Recalibrate the gauge inaccurate and require recalibration The Real Time Clock battery Restore power then turn has reached the end of its on the computer with the useful life power switch Contact your Compaq authorized service provider to replace the Real Time Clock battery The battery 52 may need Recalibrate the 52 The battery pack has F the battery pack reached the end of its useful life nore di recommended operating temperature range for the battery is from NOTE Date and time must be set every time computer is turned on Battery gauge seems inaccurate Battery pack is warm Warming occurs during No action required after charging charging Return to the top Solving CD and DVD Problems Problem Possible Cause Solution Drive cannot read a disc Disc is not properly Open the loading tray insert seated in the drive the disc then close the tray Disc is loaded in the Open the loading tray turn loading tray upside over the disc label facing down up then close the tray Disc has a scratch on its Surface Insert a different disc If you are running a version of Windows that was preinstalled by Compaq remove the drive from the MultiBay and reinsert it If you are run
24. that may be using the same telephone line then redial The service or site called An internal modem supports does not support 56K or K56flex an incompatible find an Internet service 56K implementation provider ISP that supports K56flex go the Compaq Web site at www compaq com There is noise on the The 56K protocol of an telephone line internal modem will fall back to lower speeds if the telephone line is too noisy for a high speed connection area or in the area you are calling may not support the highest connect speeds Try using another telephone line Change the Hang up Delay S Register 1 Select Start gt Programs gt Accessories gt HyperTerminal 2 Go to Command Mode type ATS10 150 then press Enter This command causes the modem to take longer to disconnect even if is no noise on the line not support 56K implementation Try connecting from an requires that the alternate site telephone line contain no more than one analog to digital conversion Return to the top Solving PC Card Problems Problem Possible Cause Solution Computer does not PC Card is not Try reinserting the card beep when PC Card is inserted properly inserted Ensure that the PC Card is inserted in the correct orientation Insert the card gently to prevent damage to the pins Speakers are turned Adjust the volume control on the off or volume is
25. the system clear the Show the Status of Batteries check box e To view the percent of total power remaining in each battery pack in the system select the Show the Status of Batteries check box Calibrating a Battery Pack Calibration increases the accuracy of all battery charge displays The calibration utility supports all battery packs that can be used in the computer Use the calibration utility both to check the calibration of a battery pack and to calibrate or recalibrate a battery pack A battery pack cannot be calibrated unless the utility reports that it needs calibration The following is a list of important information concerning the calibration of a battery pack A new battery pack be charged then used to run the computer before the battery pack is calibrated However the amount of charge in the new battery pack cannot be reported accurately until the new battery pack has been calibrated Check the calibration of a used battery pack periodically and whenever battery charge displays seem inaccurate While a battery pack is being calibrated it is fully charged then fully discharged A battery calibration icon in the taskbar displays an Up arrow during the charge phase and a Down arrow during the discharge phase A calibration cannot resume if the calibration is stopped or if the computer is shut down during a calibration An interrupted calibration must be restarted After calibration a battery pack must be ch
26. the top Solving Infrared Problems Problem Possible Cause Solution The appropriate Install the appropriate software on software is not running the second device start the second on both computers device and start the program on both computers Your Compaq computer uses the IrDA communications protocol Communication between infrared devices must use the same communications protocol Check the manufacturer s instructions for connecting with infrared devices or try connecting with a device you know to be IrDA compliant Remove the obstruction align the infrared ports to within 30 degrees and position computers within 1 5 feet about 0 5 meter of each other with another computer The other computer does not have an IrDA compliant infrared port more than 30 degrees plus or minus 15 degrees off the center line from the other or the ports are more than one meter apart There is an interrupt request IRQ conflict Check for IRQ conflicts in the Device Manager If two devices have the same IRQ address reassign one of the devices There is a baud rate Select the same baud rate for both conflict computers There is a conflict with Select the same bits setting for the bits both computers There is a stop byte Select the same stop byte for both conflict computers There is parity Select the same parity setting for conflict both computers Can
27. Alternate DMA0 DMA3 None 2 Diskette Drive pn 3 ECP Parallel Port LPT1 Default Alternate DMA 0 none 4 DMA Controller Cascading Not available 5 Available for PC Card 6 Not Assigned 7 Not Assigned TH PC Card controller can use DMA 1 2 or 5 PRosIGNIA NoTEBOOK 170 PRODUCT DESCRIPTION SPECIFICATIONS INDEX PAGE HOW TO USE THIS GUIDE TROUBLESHOOTING LEGAL NOTICE REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG Specifications System 1 O Address Physical amp I O Address CN En RE Hex System Function Shipping Configuration n 000 00F DMA Controller no 1 Display 010 01F Unused Hard Drives 020 021 Interrupt Controller no 1 n 022 024 Chipset Configuration registers CD DVD Drives 025 03F Unused Diskette Drive 02E 02F 87334 Super IO configuration for CPU 040 043 Counter Timer Registers 044 05F Unused Modem 060 Keyboard Controller System Memory 061 Port 062 063 Unused System Interrupts 064 Keyboard Controller System DMA 065 O6F Unused 070 O71 NMI Enable Real Time Clock 072 07F Unused Pin Assignments 080 08F DMA Page Registers 090 091 Unused 092 Port A 093 09F Unused 0A1 Interrupt Controller no 2 0A2 OBF Unused ODF DMA Controller no 2 OEO OEF Unused OFO OF1 Coprocessor Busy Clear Reset OF2 OFF Unused 100 16F Unused 170 177 Secondary Fixed Disk Controller 178 1EF Un
28. CEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Miscellaneous Parts Primary 167935 001 Miscellaneous Parts RTC included in Battery cable kit see below Li I on N A Battery Charger AC DC 163444 001 external adapter AC 3 W power cord US 246959 001 Australia _ 246959 011 In the above illustration The RTC battery s size is not in 246959 061 scale with the rest of the items It was made larger to Denmark 246959081 enhance its visibility Sweden 246959 AG1 Europe 246959 021 Mideast Japan 246959 191 Korea 246959 AD1 Items not pictured Adapter 50W 163444 001 slim ext Miscellaneous Hardware Kit Cable Kit 152605 001 RTC battery MIC cable extension z o S Ke m ESEE s 0 g e 9 4 Miscellaneous Plastics Kit Spare Part 167939 001 i Infrared lens right and left card covers LED button board cover NI C modem cover Battery latch knob Battery spring 1 each Battery knob plate Modem insulator 1 each Rubber modem pad Release hook 1 each Multibay spring 1 each Computer feet 2 each Hinge covers 2 each Display bumpers 1 each Rubber caps 2 each o c 5 nd PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PAR
29. ENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Removal amp Replacement Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tool Requirements To service the computer you need the following Magnetic Torx T 8 screwdriver for all screws unless otherwise specified 9 32 inch socket for bushing guides Screws The screws used in the computer are not interchangeable If an incorrect screw is used during the reassembly process it can damage the unit Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in these maintenance instructions each subassembly is removed from the computer it should be placed away IMPORTANT from the work area to prevent damage Continue Preliminary pages Cables amp Connectors Preparing Computer for Disassembly PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Cables amp Connectors Most cables used throughout the unit are ribbon
30. ION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement System Board 14 Carefully lift up on the RJ Jacks Infrared board to disconnect it from the system board 15 You may have to lift the RJ J acks Infrared board s cable e to help disconnect it from the system board Leave the RJ Jacks amp Infrared board in the computer s base until the system board is removed NOTE Next Step PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement System Board 16 Lift the system board out of the base of the computer END OF SEQUENCE To replace the system board reverse the previous procedures During the removal of the some of the system components it is possible that the MultiBay grounding clips could come loose and fall out of their appropriate place There are a total of two small metal clips You might find one or both clips loose as you disassemble the computer They must be placed in the appropriate location to ensure that the MultiBay is grounded Click here to see the proper location of the MultiBay grounding clips Or return to Removal amp Replacement Procedures PRosIGNIA NoTEBOOK 170 INDEX PAGE
31. LLUSTRATED PARTS CATALOG SPECIFI CATIONS Product Description Power Management gt Models When an electrical outlet is not available or is not convenient the power management of your battery plays a crucial role in the use of your personal computer This section explains how to care for your battery to maximize its life Controls and effectiveness gt Front Bezel Buttons Battery Packs Pointing Stick Model our computer accommodates up to two rechargeable battery packs at one time Saas Battery packs are supported in the following areas of your computer gt Primary Battery Bay Primary Battery Location TouchPad MultiBay Third Battery Location Model With the computer turned off each battery pack will recharge in less than three gt Front Bezel hours With the computer turned on each battery pack will recharge in less than Lights five hours zLeftSide f two fully charged battery packs are installed one can be removed while the Components computer is on without affecting system operation gt Right side LE CAUTI ON Before removing a battery pack ensure that the computer Bottom of is connected to a fully charged battery pack or AC power source nt gt Rear onnectors WARNING Your computer contains a lithium ion battery pack There is a risk of fire and burns if the battery pack is not handled properly Do not disassemble crush puncture the short
32. MultiBay J 0 Hard drive in the computer hard drive bay 3 Hard drive in the expansion base or convenience base half height MultiBay 4 Hard drive in the expansion base or convenience base MultiBay Boot display Auto Language Language of country Ports Serialport 38164 7 Infrared port FB IRQQ 7 Parallel port 378 IRQ7 Ethemetport 30101 Power Low Battery Warning Beep Checked enabled External Energy Saving Monitor Unchecked not connected Connected Power Management Enabled While operating on battery power Conservation Level High Level Definition High Suspend Time 3 minutes Hibernation Timeout Immediate Drive Timeout 1 minute Screen Timeout 1 minute Suspend Time 5 minutes Hibernation Timeout 1 hour Drive Timeout 2 minutes Screen Timeout 3 minutes Suspend Time disabled Hibernation Timeout low battery Drive Timeout always on Screen Timeout always on Medium Custom Security Enable QuickLock QuickBlank Unchecked Disabled Enable Power on Password Unchecked Disabled Disable Serial Infrared Ports Unchecked Enabled Parallel Pot Unchecked Enabled DisablePCCardSlots 0 Unchecked Enabled Passwordblnk Password Passwordblank Diskette Drives Disable Diskette Drives Unchecked Enabl
33. O Full Stroke lt 300 ms Audio Output Level Pin Line Out 0 7 V rms Assignments Cache Buffer 128 KB Data Transfer Rate Sustained 16X 2400 KB s 150 KB s at 1X Variable 1500 to 3600 KB sec Normal PIO Mode 4 16 6 MB sec single burst 8 0 seconds Startup time 4 0 seconds Stop time 8X DVD ROM Drive Applicable Disc Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Headphone Cache Buffer Data Transfer Rate Sustained 1x CD rate Sustained 16x CD rate Sustained 1x DVD rate Sustained 4x DVD rate Normal IO Mode 4 single burst Startup Time Stop time DVD 5 DVD 9 DVD 10 CD ROM mode 1 mode 2 CD Digital Audio CD XA mode Form 1 Form 2 CD I Ready CD Bridge CD R Photo CD single multisession 59 in 15 mm 12 cm 8 cm 1 2 mm 74 lt 150 lt lt 225 lt 0 7 Vrms none 128 KB 150 KB sec 2400 KB sec 1380 KB sec 5520 KB sec 16 6 MB sec lt 15 seconds lt 6 seconds 4X DVD ROM Drive Applicable Disc Center Hole Diameter Disc Diameter Disc Thickness Track Pitch DVD ROM CD ROM CD XA CD I Photo CD Multi session Audio CD R CD RW 59 in 39 cm 12 cm 8 cm 1 2 mm 74 Access Time Random Full Stroke Audio Output Level Line Out Cache Buffer Data Transfer Rate Sustained 16x CD rate Sustained 4x DVD Normal PIO Mode 4 single burst
34. PLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Preparing the Computer for Disassembly Before beginning removal and replacement procedures complete the following procedures e Disconnect AC power and any external devices Remove the battery pack Remove any PC Cards Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care To prevent damage to the computer or a removable drive or loss of information observe these precautions e Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on then shut it down e Before removing a diskette drive CD ROM drive SuperDisk LS 120 drive or a DVD ROM drive ensure that a diskette or disc is not in the drive Ensure that the drive tray is closed Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector Handle drives on surfaces that have at least one inch of shock proof foam Avoid dropping drives from any height onto any surface Do not use excessive force when inserting a drive into a drive bay Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or to liquids If a drive must be mailed ship it in a suitable form of protective
35. PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Welcome to the Maintenance amp Service Guide MSG for the Compaq Prosignia 170 Series Computer This is an online guide designed to serve the needs of those whose job it is to repair Compag products Please first read the Legal Notice which contains copyright and trademark information Then read the How to Use this Guide section which shows symbol conventions technician notes and the serial number location for the unit Click here for information on the computer s Battery pack and other Power Management information This MSG will be periodically maintained and updated as needed To report a technical problem contact your Regional Support Center or IM Help Center For content comments or questions contact the Editor PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Legal Notice The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains i
36. TING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Troubleshooting Without Diagnostics Solving Minor Problems Click on a link below for Troubleshooting information on gt Audio gt Keyboard gt Battery gt Modem gt CD DVD drive gt PC Card gt Diskette LS 120 gt Power gt Hard Drive gt Screen gt I nfrared gt USB Solving Keyboard Problems Problem Possible Cause Solution Screen is blank and A screen timeout has Press any key to refresh the been initiated screen keyboard is working QuickLock QuickBlank To enable the keyboard and has been initiated return your information to the screen enter your power on password LCD has been Press Fn F4 to cycle from disabled external monitor to internal LCD Embedded numeric Press Fn Num Lk to enable keypad on computer the Num Lock function and keyboard is disabled embedded numeric keypad Num Lock function is not turned on Return to the top Solving Modem Problems Problem Possible Cause Solution Modem loses The cable connection Check to make sure the connection from the phone line to telephone cable is properly the modem is loose connected Disable Call Waiting 1 Select Start gt Setting gt Control Panel gt select Modems 2 From the General tab of the Modems Properties page select Dialing Properties From the My Locations tab of the Dialing Properties page check t
37. TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Removal amp Replacement Voltage Converter Board There are six steps in this procedure To remove the battery charger board complete the following steps 1 Prepare the computer for disassembly Remove the Keyboard Remove the Switch Cover Remove the Display Panel Assembly Remove the CPU cover Uu AWN Next Step gt Voltage Converter Board PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement System Board There are sixteen steps in this procedure To remove the system board complete the following steps 1 Prepare the computer for disassembly 2 Remove the Hard Drive 3 Remove the MultiBay Drive 4 Remove the Modem combo card 5 Remove the RTC battery 6 Remove the Keyboard 7 Remove the Switch Cover 8 Remove the Display Panel Assembly 9 Remove the CPU cover Next Step gt System Board PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement RJ Jacks amp Infrared Board To remove the RJ Jacks
38. TS CATALOG SPECIFI CATIONS Illustrated Parts Catalog Documentation amp Software Description Spare Part number Spare Part number QRCD OS disk Windows 98 Windows 2000 disk 1 of 2 Professional U S 164003 001 164006 001 Documentation amp Software Germany 164003 041 041 164006 041 041 E 164003 051 E 164006 051 x 164003 061 x 164006 061 Sin 164003071 071 164006 071 071 ni 164003 101 ES 164006 101 164003 191 164006 191 Netherlands 164003 331 164006 331 QRCD Driver Windows 98 Windows 2000 disk Professional disk 2 of 2 U S French 164302 001 164304 001 Spanish Sweden 164303 101 164305 001 Germany Italy Netherlands m x 170003 191 x 170305 191 Compaq does not currently ship Windows 2000 Professional preinstalled on this model Quick Reference Guide Volume 1 Quantity of 1 185861 001 Volume2 2 Quantity of 5 Quantity of 5 5 106854 001 001 oF 2 Quantity of 1 esie 162212 001 Volume 2 Quantity of 5 184961 001 subscription delivered each quarter 184960 001 Quantity of 1 delivered each quarter QuickFind for US edition 137906 xx Windows Subscription orders are not available in Europe the Middle East and Africa In other countries contact your local Compaq office for availability Volume 2 subscription QuickFind is upda
39. al times to verify gthat the problem has been solved PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Index Page Removal amp Replacement Preliminaries Removal amp Replacement Procedures PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT SPECIFICATIONS Illustrated Parts Catalog Index Page This section helps identify the number associated with each item s for the Compaq Prosignia Series Portable Computers These Numbers are used to order replacement parts Main System Components Mass Storage Devices Miscellaneous Parts Documentation amp Software PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Index Page This chapter covers the following specifications of Compaq Prosignia Series Portable Computers Click on a link to go to a particular specification Physical amp Environmental Display Hard Drives CD DVD Drives Diskette Drive Battery Pack Modem System Memory System Interrupts System DMA System 1 O Pin Assignments
40. arged before it can be used to run the computer The calibration utility calibrates one battery pack at a time and can run in the background as you use the computer or overnight Running a Calibration CAUTION To prevent loss of work ensure that the computer remains connected to AC power throughout a calibration To run a calibration of your battery pack complete the following steps If you are checking the calibration of a battery pack insert the correct battery pack into the Primary Battery Bay or MultiBay Then connect the computer to external power with the AC adapter or dock the computer in a docking base that is connected to external power Access the Battery Calibration tab by selecting Start gt Settings gt Control Panel gt Power gt Battery Calibration tab View the calibration reports in the Status column The battery numbers in the Battery column correspond to the following locations Battery Number Battery Pack Location 1 Primary Bay 2 MultiBay In the Status column select any location number with the Needs calibration indication beside it Select the Start Calibration button Stopping a Calibration Select the Stop Calibration button on the Battery Calibration tab The Stop Calibration button is visible only during a calibration Go to the top Return to Product Description Return to Removal amp Replacement Return to the Index page
41. ble Cause Solution Computer is beeping Battery pack charge is low Charge the battery pack and battery power by connecting to an light is blinking external power source Replace the battery pack with another fully charged battery Initiate Hibernation or turn the computer off until AC power or a fully charged battery is available Turn up the volume using the Fn F5 hotkeys Battery pack was exposed to Allow time for the battery temperature extremes pack to return to room temperature Battery pack is already No action required charged Battery pack has exceeded Use a different battery its useful life cycle pack Hibernation was not initiated Work is lost before removing the battery pack Volume turned down too low Computer battery charge light blinks to indicate low battery condition but computer does not beep Battery pack will not charge Computer shut down and memory was lost when replacing the battery pack Battery charge does Battery is exposed to high Put the computer in a not last very long temperatures cooler place and recharge the battery pack Battery is exposed to Put the computer in extremely cold warmer place and temperatures recharge the battery pack 10 C to 40 C 50 F to 104 F The recommended storage temperature range for the battery is from 0 C to 30 C 32 F to 86 F Battery conservation is Reset the battery disabled or
42. box in the volume properties External microphone does not work You are using the wrong Check to see if you are using type of microphone or a monophonic electret microphone plug for the condenser microphone with a computer 3 5 mm plug The microphone may Ensure that the microphone not be connected plug is properly connected to properly the mono microphone jack Sound source not Ensure that microphone is selected selected as the recording source in Control Panel Multimedia and that the recording level is adjusted Audio oa are not the game program s set oa audio Volume control on the Adjust the computer volume computer is turned with the Fn F5 hotkeys down No sound from Volume or mixing Adjust the overall volume headphones controls set incorrectly with the Fn F5 hotkeys Use the mixing features available by double clicking the speaker icon on the Windows taskbar Sound source not Verify that the sound source selected is selected in Control Panel gt Multimedia The headphones are Check the connection connected to the wrong jack Volume too low or too Adjust the overall volume loud Volume or mixing with the Fn F5 hotkeys controls set incorrectly Check the mixing features available by double clicking the speaker icon on the Windows taskbar Return to the top Solving Battery Battery Gauge Problems Problem Possi
43. computer turned down PC Card or card Contact your Compaq authorized provider for a list of PC Cards tested successfully Compaq PC Card platforms Computer beeps only once when a PC Card is inserted Ber an initial setup procedure Follow the PC Card manufacturer s instructions for formatting a hard drive card or installing PC Card specific drivers for a network card Necessary drivers Refer to the instructions that are not installed came with the PC Card or contact turned on the vendor for information on installing the correct drivers PC Card is not fully Ensure the PC Card is inserted inserted or is upside correctly down provider fora list of PC Cards tested successfully Compaq PC Card platforms SRAM and flash Memory cards can only be memory PC Cards accessed using DOS real mode properly configured Network PC Card does not work You are trying to e f you are running Windows access the storage 95 change the drive letter PC Card using the assignment in Device wrong drive letter Manager e f you are running Windows NT 4 0 change the drive letter assignment through the Control Panel The PC Card is not For memory cards run formatted MCFORMAT in MS DOS Mode to format the PC Card For ATA cards run ATAINIT then run MCFORMAT in MS DOS Mode to format the PC Card Contact your Compaq authorized dealer reseller or service provider for a
44. connect external equipment that does not have its own power source external equipment connected to the computer drains the battery pack Exit modem programs when you are not using them Remove a PC Card when you are not using it When storing the computer for more than two weeks remove battery packs and store them separately to reduce the discharge rate and increase battery life e Store the battery pack in a cool dry place when it is not in use High temperatures cause a battery pack to lose its charge more quickly and reduce battery pack life Format diskettes while using external power when possible formatting diskettes increases the drain on a battery pack System Beeps Beeps with a Blinking Battery Charge Light When the computer beeps while the battery charge light is blinking the computer has entered a low battery condition CAUTION When you are alerted of a low battery condition very little battery charge remains Save your information and take immediate action to resolve the low battery condition Selecting a Power Source your external monitor is not Energy Star L compliant enabling monitor energy saving features may cause video distortion when the screen save timeout occurs Resolving Low Battery Conditions If external power is available do one of the following Connect the computer to an electrical outlet with the AC adapter Dock the computer in a docking base that is connec
45. ct the pointing device cable from the system board pointstick models only END OF SEQUENCE PRosIiGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Memory Expansion Module To remove the memory module complete the following steps 1 Prepare the computer for disassembly 2 Remove the Keyboard 3 Pull away the plastic retention clips on each side of the memory expansion board The memory expansion board should automatically tilt upwards 4 Lift the edge of the memory expansion board and slide it out of the memory expansion slot at a 45 degree angle 5 Place the removed memory expansion board in electrostatic safe container gt Memory Expansion END OF SEQUENCE To replace the memory module reverse the previous procedures PROSI NoTEBOOK 170 INDEX LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Switch Cover There are seven steps to this procedure To remove the Switch Cover complete the following steps 1 Prepare the computer for disassembly 2 Remove the Keyboard 3 Position the computer so the rear panel faces forward 4 Remove th
46. dem gt CD DVD drive gt Card gt Diskette LS gt Power 120 gt Hard Drive gt Screen gt I nfrared gt USB PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Contacting Compaq Support gt Preliminaries Obtain the following information before contacting Compaq Support POST e Product name Clearing Product serial number Password Purchase date gt Compaq Conditions under which the problem occurred Utilities Any error messages that have occurred Hardware configuration Type of printer connected Hardware software being used Printed result of Computer Checkup TEST Printed copies of CONFIG SYS and AUTOEXEC BAT files if possible gt Troubleshooting without Diagnostics Shipping Preparation To ship the computer complete the following steps 1 Back up the critical hard drive files Ensure that backup tapes diskette are not exposed to electrical or magnetic fields while stored in transit 2 Turn off the computer and external devices 3 Disconnect the external devices from their power sources then from the computer Ensure that there is not a diskette in the diskette drive and that there no PC Cards in the PC slots 4 Close the display and all exterior doors of the computer 5 Pack the computer with sufficient
47. e two top Screws from the rear panel of the computer that secure the switch cover to the base assembly gt Switch Cover 5 Carefully lift up the center piece e of the switch cover to help loosen it from the rear of the computer Next Step NoTEBOoOoK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Display Panel Assembly There are nine steps in this procedure To remove the display panel assembly complete the following steps 1 Prepare the computer for disassembly 2 Remove the Keyboard 3 Remove the Switch Cover 4 Disconnect the left Display cable 5 Disconnect the a cable ane Assembly 6 Disconnect the cover ma cable Next Step PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement CPU Cover There are fourteen steps in this procedure To remove the CPU cover complete the following steps 1 Prepare the computer for disassembly 2 Remove the Keyboard 3 Remove the Switch Cover 4 Remove the Display Panel Assembly Next Step PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW
48. ed Disable Diskette Boot Unchecked Enabled Go back to Compaq Utilities
49. elated connections Replace the system board Keyboard controller failure Keyboard failure Replace the system board No interrupts from ROM at xxxx LENGTH yyyy with nonzero checksum zz address Time Date The time and 1 Run Computer Setup corrupt run SCU date stored in the 2 If problem persists replace real time clock auxiliary battery Check the external adapter such as a video card to determine if it is causing the conflict have been 3 If problems persists replace corrupted system board possibly by a power loss Hard disk xx A failure or an 1 Run ScanDisk failure or error error occurred 2 Check disk in DOS and Windows when trying to 95 access the hard drive Fatal Error Messages Fatal errors emit a beep and may display a FATAL message Fatal errors indicate severe problems such as a hardware failure Fatal errors do not allow the system to resume Some of the Fatal error beep codes are listed at the end of this section Message Description Beep EN CMOS RAM walking bit test of CMOS RAM location OE Hex test failed 3F Hex failed DMA A sequential read write of the transfer count PL controller transfer address registers within the primary and faulty secondary DMA controllers failed Faulty A walking bit read write of the 16 DMA controller page page registers starting at location 80 Hex failed registers Faulty A continuous
50. emove it from the computer s base END OF SEQUENCE To replace the CPU Cover reverse the previous procedures Return to Removal amp Replacement Procedures PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Display Panel Assembly 7 Position the computer so the rear panel faces forward 8 Remove the two bottom clutch screws that secure the display assembly to the base assembly Next Step PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Display Panel Assembly 9 Lift the display assembly straight up END OF SEQUENCE To replace the display panel assembly reverse the previous procedures Return to Removal amp Replacement Procedures PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Switch Cover 6 Position the computer so the front is facing you and open the computer as far as it will open 7 Lift the switch cover towards the front of the computer and straight up END OF SEQUENCE To re
51. eneral test on each device in a selected category Complete Test performs maximum testing on each device in a selected category Custom Test performs maximum on a selected device To run all tests listed beneath your selection select the Check button To run only the tests you select select the Uncheck button then select the check box beside each test you want to run 5 Select a test mode Interactive Mode provides maximum control over the testing process You determine whether the test was passed or failed and may be prompted to insert or remove devices Unattended Mode does not display prompts If errors occur they are displayed when testing is complete 6 Select the Begin Testing button 7 Access the test information The view test information select a report Status tab provides a summary of tests run passed and failed during the current testing session Log tab provides a listing of tests run on your computer the number of times each test has run the number of errors found on each test and the total run time of each test Error tab provides a listing of all errors found on your computer with their error codes 8 To save Test information Select the Save button on the Log tab Error reports Select the Save button on the Error tab 9 To close Compaq Diagnostics for Windows select File gt Select Click here to see Factory Default settings Return to the top PROSIGNIA NoTEBOOK 170
52. he blinking cursor appears in the upper right corner of the display 3 Select a menu option Selecting Computer Setup or Compaq Diagnostics for Windows The computer features two system management utilities Computer Setup is a system information and configuration utility that can be used even when your operating system is not working or will not load It includes custom settings that are not available in Windows To configure a device in Windows NT 4 0 you must use Computer Setup Compag Diagnostics for Windows is a system information and diagnostic utility that is used within the Windows operating system Use Compaq Diagnostics for Windows to test system components and to display system information whenever possible To configure a device in Windows 95 or 98 use the operating system itself Windows 95 and 98 can be used to add and remove programs and provide Wizards to ensure proper device drivers are installed Diagnostics for Windows is NOT a configuration tool and might only test devices that are properly configured by the operating system It is not necessary to configure a device connected to a USB l connector on the computer or an optional docking base Using Computer Setup All information and setting in Computer Setup are accessed from the File Security or Advanced menus The items on each of these menus are described in this section To use Computer Setup 1 Turn on or restart the computer 2
53. he box labeled This location has call waiting Select 70 70 or 1170 from the drop down list to disable call waiting There is noise or Try connecting at a later excessive traffic on the time phone line Modem is not set up Check the computer BIOS correctly in system setup If it requires specific BIOS settings for modems be sure that they have been enabled Call Waiting has not been disabled Modem not responding Modem does not dial correctly number you dialed is correct if you are using the dialing directory or the terminal mode e Dial 1 if using dialing long distance The other line could be busy or not answering Make sure call waiting is disabled The modem may not recognize an international dial tone Try the ATX3DT command and the telephone number Characters are There is noise in the Check your telephone and garbled transfer rates telephone line modem cable connections If are slow they are a little loose they cause noise on the line Check with your local telephone company for a phone line filter entered correctly in the modem s dialing software Phone line noise causing Hang up Delay 5 Register S10 set too low a disconnection Phone service is not connected to the telephone wall jack No dial tone The modem is not responding to commands from the computer keyboard Change S10 default to 150 set
54. iL it drive light ay mw j HW 3 Num Lock Light 4 Cap Lock Light 5 Scroll Lock Light gt Front Bezel MAINTENANCE amp SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Left Side Components Composite TV connector 2 Cable lock connector E T gt Left Side Components PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Product Description Right Side Components 1 PC Card slot 2 Audio bass port 3 MultiBay 4 RJ 11 jack phone line connector 5 RJ 45 jack NIC connector gt Right side Components PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Product Description Bottom of Unit 1 Battery bay 2 Hard drive screw 3 Modem slot cover 4 MultiBay notch 5 MultiBay release latch 6 Fan PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT I
55. ide WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data ule qr tg Text set off in this manner presents clarifying information or specific instructions Cougs Text set off in this manner presents commentary sidelights or interesting points of information Technician Notes WARNING Only authorized technicians trained by Compaq should repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board Improper repairs can create a safety hazard Any indications of component replacement or printed circuit board modifications may void any warranty Serial Number When requesting information or ordering spare parts the computer serial number should be provided to Compaq The serial number is located on the bottom of the computer Locating Additional I nformation The following documentation is available to support this product Compaq Prosignia Series Portable Computer documentation set Introducing Windows 98 Guide Introducing Windows 2000 Professional
56. ight is the right light on the front edge of the Coes computer It turns on solid when a battery pack is charging It turns off when fully charged It blinks in a low battery condition When the battery charge light turns off the battery packs are fully charged Power Management continued Or Return to Removal amp Replacement Return to the Index page PRosiGNIA NoTEBooK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Power Management Continued Storing a Battery Pack CAUTION to prevent damage to a battery pack do not expose it to high temperatures for extended periods of time If the computer will be unused and unplugged from an external power source for more than two weeks remove and store the battery packs Maximizing Battery Pack Life Battery pack operating time varies depending on the system components options and applications used Battery operating As can increase by as much as 50 by controlling the energy used by the computer and the energy stored in the battery pack To maximize battery pack life use the following guidelines Initiate Suspend or Hibernation or turn the computer off when you are not using it Reduce the display brightness and select a shorter screen save timeout Keep a battery pack in the computer when you are using the computer with external power Dis
57. ion Accessing information Hard drive entered low power Wait for the system to on the hard drive is state due to timeout and is restore the previously much slower than now exiting from it saved data to its state prior usual Hard drive is fragmented not Run ScanDisk and Disk optimized or has errors Defragmenter Hard drive does not Hard drive is not seated Turn off and unplug the work properly computer remove the hard drive and reinsert the hard drive Errors occur after starting Additional hard drive has from an additional hard drive not been specially prepared with necessary software Boot from the original hard drive or a specially prepared hard drive The drive is not seated Remove then reinsert the properly drive The drive is damaged Try using the hard drive in another bay to verify that the problem is with the drive System does not recognize a hard drive Run ScanDisk on the drive The drive was inserted while Shut down the computer system was on or in Suspend before inserting removing or Hibernation hard drive DriveLock settings The DriveLock settings are Completely turn off the cannot be accessed accessible only when you computer Turn the in Computer Setup jenter Computer Setup by computer back on then turning on not restarting run Computer Setup by the computer pressing 10 when the blinking cursor light appears upper right on the screen Return to
58. ive one of the error messages listed below follow the recommended action Warning Message Recommended Action Messages Description CMOS checksum RAM information Run Computer Setup to reinitialize invalid run SCU has been CMOS RAM CMOS corrupted CMOS failure run CMOS RAM has Run Computer Setup to reinitialize SCU lost power CMOS RAM If there is no diskette drive in the system run Computer Setup to properly configure the CMOS RAM to show no diskette drive present If the problem persists or if a diskette drive is present complete these steps until the problems is solved 1 Check diskette drive connections 2 Replace diskette drive 3 Replace system board Try another diskette If the problem persists you may need to replace the diskette drive Diskette The diskette controller error drive controller failed to respond to the recalibrate command Diskette track O The diskette failed drive cannot read track 0 of the diskette in the drive Hard disk The hard drive controller error controller failed to respond to the reset command The keyboard failed the self test command The keyboard Replace the keyboard If the failed to respond problem persists replace the to the RESET ID system board command Timer 0 The periodic timer interrupt is not occurring An illegal adapter ROM was located at the specified Check the drive parameters Turn off the system and check all r
59. lease keep respective screws with their associated subassembly NOTE Go to Removal amp Replacement Procedures PROSI NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Removing the Battery Pack There are six steps in this sequence 0 sz x 4 To remove the gt B battery pack complete the following steps attery Pack 1 Prepare the computer for disassembly 2 Turn off the computer and close it 3 Tilt the computer at an angle so the bottom of the computer is accessible 4 Slide the battery release latch WB toward the front of the computer 5 Pull the battery pack out of the battery bay END OF SEQUENCE To replace the battery pack reverse the previous procedures PROSI NoTEBOOK 170 INDEX LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Removing the Hard Drive To remove the hard drive complete the following steps i 1 Prepare the 2 Tor disassembly 2 Close the computer so the bottom of the computer is accessible 3 Remove the screw that secures the hard drive s latch 4 Lift the hard drive s door up B to create a handle 5
60. list of PC Cards tested successfully in Compaq PC Card platforms Use the storage card in the computer Return to the top Solving Power Problems Problem Possible Cause Solution Computer will not turn on Battery is discharged and Charge the battery computer is not connected to a power source Replace the battery pack Connect the computer to an external power source Ensure that cables connecting the computer and the external power source are plugged in properly Computer initiated because Charge the battery of a critical low battery pack condition Replace the battery pack Connect the computer to an external power source Turn on the computer Battery is discharged and cables to the external power source are unplugged Computer turned off while it was left unattended The computer initiated Hibernation after a user defined timeout expired Return to the top Solving Screen Problems Problem Possible Cause Solution Characters on Nw E is in direct Move the computer or 7 computer display Nw E 7 screen dim The brightness control is Adjust the brightness control not set properly by pressing the Fn F10 hotkeys You may have a screen Press any key to refresh the saver or screen blanking screen utility installed Screen ule d was Press any p PUES Y to light the ule d p PUES Y System initiated Suspend
61. m 2 75 in 77 Drives mm Diskette Drive Interface type ATA 4 ATA 4 ATA 4 Battery pack Seektimes typical including Modem settling 3 ms 2 5 ms 2 ms System Single track 13 ms 12 ms 12 ms Average 25 ms 23 ms 23 ms Full stroke System Physical configuration Interrupts Cylinders 9279 23 392 35 152 Syst DMA Heads 6 16 16 Sectors per track 63 63 63 system 7 Bytes per sector 512 512 512 Pin Logical configuration Assignments Cylinders 12 416 13424 16383 Heads 15 16 16 Sectors per track 63 63 63 Transfer rate Media 86 4 153 3 85 5 to 85 5 to 161 1 Interface MB s 161 6 MB s MB s UDMA 33 3 UDMA 33 3 UDMA 33 3 MB s MB s MB s PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications CD amp DVD Drives Physical amp 24X CD ROM Drive Environmental Applicable Disc Applicable Disc CD ROM Display CD ROM Mode 1 2 and 3 CD XA ready Mode 2 Form 1 and 2 CD I ready Mode 2 Form 1 and 2 CD R read only CD Plus Photo CD Single and Multi session CD Extra Video CD CD WO fixed packets only Hard Drives Diskette Drive Battery Pack Meden CD Bridge Modem Center Hole Diameter 59 in 15 mm System Disc Diameter 12 cm 8 cm Memory Disc Thickness 1 2 mm System Track Pitch 1 6 um Interrupts Access Time System DMA Random lt 150 ms E
62. nformation protected by copyright No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 2000 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq Prosignia Series Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation Windows 98 is a trademark of Microsoft Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Maintenance and Service Guide Compaq Prosignia Notebook 170 Third Edition May 2000 Compaq Computer Corporation PRosiGNIA NoTEBooK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS How to use this Guide Preface This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia Series Portable Computers Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Series Portable Computers without notice Symbols The following words and symbols mark special messages throughout this gu
63. ngle pointing device at startup Enable disable USB legacy support for one USB mouse and one USB keyboard Set an optional external monitor or overhead projector connector to a video card in a docking base as the primary device Change the parallel port mode from EPP default to standard bidirectional EPP or ECP Device security Using Compaq Diagnostics for Windows When you access Compaq Diagnostics for Windows a scan of all system components appears on the screen before the Compaq Diagnostic window opens You can display more or less information from anywhere within Compaq Diagnostics for Windows by selecting Level on the menu bar Compaq Diagnostics for Windows are designed to test Compaq components Testing other components may be inconclusive Displaying System I nformation To display system information 1 Select Start gt Settings gt Control Panel gt Compaq Diagnostics 2 Select Categories then select a category from the drop down list 3 To save the information select File gt Save As 4 To print the information select File gt Print 5 To close Compaq Diagnostics for Windows select File gt Exit Running a Diagnostic Test To run a diagnostic test 1 Select Start gt Settings gt Control Panel gt Compaq Diagnostics 2 Select the Test Tab 3 In the scroll box select the category or device you wan to test 4 Select a test type Quick Test runs a quick g
64. ning a version of Windows that was not preinstalled by Compaq turn off the computer Then remove the drive from the MultiBay and reinsert it Drive is not connected properly CD ROM drive or DVD ROM drive is not Return to the top Solving Diskette Drive SuperDisk LS 120 Drive Problems Problem Possible Cause Solution Drive cannot write Diskette is not formatted Format the diskette to a diskette If you are using Windows 95 or Window 98 1 From the Windows desktop select My Computer 2 Select 3 5 in Floppy A 3 Select File then Format 4 Fill in the appropriate information then select Start If you are using Windows NT 4 0 format the diskette by entering format a at the system prompt Use another diskette that is not write protected or disable the write protect feature Writing to the wrong drive Check the drive letter in your path statement Not enough space is left on Save the information to the diskette another diskette Drive is disabled Enable the proper drive through Device Manager Disable diskette write ability is Run Computer Setup Select turned on the Storage icon Make sure Disable diskette write ability is not checked A bootable diskette is notin Verify that a diskette with the drive the necessary system files is in the drive Diskette is write protected Return to the top Hard Drive Problems Problem Possible Cause Solut
65. not transmit Direct sunlight Remove the interfering light data fluorescent light or source s flashing incandescent light is close to the infrared connections There is interference Keep remote control units such as from other wireless wireless headphones and other audio devices devices away from the infrared connections There is a physical Do not place objects that will obstruction in the way interfere with a line of sight data transmission between the two units One of the units was Do not move either unit during data moved during data transmission transmission The orientation of the 50 2 7 the devices so that they point units is wrong 50 2 7 distance between Verify that devices are not more than the units is too great 1 5 feet 0 5 meter apart Direct sunlight Remove the interfering light fluorescent light or source s flashing incandescent light is close to the infrared connections There is interference Keep remote control units such as from other wireless wireless headphones and other audio devices devices away from the infrared connections has been disabled E IR configuration utility in Control Panel Return to the top Infrared port doesn t work Troubleshooting without Diagnostics Continued PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOO
66. nt CPU Cover 5 Turn the computer bottom side up with the front of the computer facing forward 6 Remove the six screws from the bottom of the computer Next Step PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement CPU Cover 7 Turn the computer top side up with the front of the computer facing forward 8 Remove the four screws securing the top cover to the computer base T po Next step PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement CPU Cover 9 Remove the one screw located in the middle back of the computer above the rear connectors Next step PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement CPU Cover 10 Disconnect the left speaker cable 9 11 Disconnect the TouchPad or pointstick module cable the cable will look the same regardless of model 12 Disconnect the right speaker cable WP 13 Disconnect the indicator light panel cable Q 14 Carefully lift the top cover and r
67. ocessors Intel Pentium 111 processors e 450 MHz 64MB 500 MHz 64MB 600 MHz 64MB with SpeedStep 650 MHz 64MB with SpeedStep 700 MHz 64MB with SpeedStep 6 GB 12 GB e 18 GB Additional 24X CD ROM drive storage Devices 8X DVD ROM drive 4X DVD ROM Drive 120 MB SuperDisk LS 120 drive 32 MB 64 MB 128 MB 256 MB Compaq Premiere Sound 16 bit blaster Pro compatible stereo audio Integrated stereo speakers and microphone Ported Speaker enclosures gt Models Hard Drives removable Software 1 support DVD movie playback software optional Internal 4X DVD ROM drive 8X DVD ROM drive or 24X Max2 CD ROM Drive RCA TV out port NSTC PAL 2X AGP graphics with 8 MB SDRAM ATI Mobility P graphics controller with 8MB SDRAM AGP 2X graphics with 66MHz graphics bus 1024 x 768 res with up to 16 M color Sey Integrated 56K V 901 modem or Mini PCI 56K V 901 modem and Ethernet NIC combination Additional Port Replicator alone Convenience Base with Networking 8 cell Lithium ion battery pack e or a MultiBay battery pack PRosiGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Features amp Controls 1 Hard Drive gt Features amp 2 Stereo Controls speaker headphone jack
68. onnect external devices that you do not want to test If you want to use the printer to log error messages leave it connected to the computer 9 Use Compag Utilities and loopback plugs in the serial and parallel connectors if you plan to test these ports without If a problem only occurs when an external device is connected to the computer the problem could be with the external device or its cable glsolate the problem by running POST with and without the external device connected Follow these steps to run Compaq Utilities e f you are running Compaq Utilities from the hard drive turn on or restart the computer Press F10 when the cursor appears in the upper right corner of the screen If you do not press F10 in time restart the computer and try again e f you are running Compaq Utilities from diskette insert the Compaq Utilities diskette in drive Turn on or restart the computer e Press Enter to accept Select Prompted Diagnostics e After Identifying System Hardware completes select Interactive Testing and follow the instructions on the screen When the preliminary steps are completed you are ready to run POST PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Power On Self Test POST gt Preliminaries The Power On Self Test POST is
69. ove the two screws that secure the modem combo card cover to the base assembly 4 Swing the right side of the cover up and to the left Next Step PROSI NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement RTC Battery To remove the RTC battery complete the following steps 1 Prepare the computer for disassembly 2 Remove the modem or combo card 3 Disconnect the RTC battery cable from the system board WP 4 Remove the battery from the base assembly by Sliding it out of its slot 2 and out of the computer END OF SEQUENCE To replace the RTC battery reverse the previous procedures MAINTENANCE amp SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Keyboard To remove the keyboard complete the following steps 1 Prepare the computer for disassembly 2 Open the computer 3 Slide the four tabs located along the top of the keyboard toward the front of the computer 1 Swing the top of the keyboard toward the front of the computer 5 Disconnect the keyboard cable from the connector on the system board Disconne
70. packing material to protect it Use the Original packing box or similar packaging PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Troubleshooting Without Diagnostics Solving Minor Problems Click on a link below for Troubleshooting information on gt Audio gt Keyboard gt Battery gt Modem gt CD DVD drive gt Card gt Diskette LS gt Power 120 gt Hard Drive gt Screen gt I nfrared gt USB Solving Audio Problems Problem Possible Cause Solution Computer does not System beeps have Use the Fn F5 hotkeys to beep after the been turned down turn up the system volume Power On Self Test POST Internal speaker does not produce sound when an external audio source is connected to the stereo line in jack Volume may be turned off or set too low Adjust the overall volume with the Fn F5 hotkeys Adjust the overall volume by pressing the Fn F5 hotkeys Adjust the sliding mixer controls by double clicking the speaker icon on the Windows taskbar Line input may not be Check line input connection connected properly Headphones or speakers Disconnect the headphones or are connected to the speakers to enable the stereo speaker internal speakers headphone jack which disables the internal speakers Volume be muted Uncheck the mute
71. place the Switch Cover reverse the previous procedures Return to Removal amp Replacement Procedures PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal amp Replacement Modem NIC or Combo card 5 Lift up on the left side of the card to remove the card s direct connect to the system board 6 Rotate the card upwards to access and remove the cable connector 7 Lift the card out of the system board END OF SEQUENCE To replace the modem NIC or combo card reverse the previous procedures Return to Removal amp Replacement Procedures PROosiGNIA NorEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTI NG REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Main System Components Assembly TA RER Pointstick 167938 001 cover TouchPad 167942 001 module Keyboard USA see below for more countries eee 167968 001 Without 167969 001 pointstick Pointstick E A module 7 Tob cover 001 Voltage Converter Board RJ Jack 135228 001 Infrared Board System Boards with Pentium 111 Processors 450 167929 001 E 64 595 167930 001 64 177907 001 MHz 64 MB with SpeedStep 178236 001 192998 001 Items not Pictured
72. re pointing device on the than one keyboard and first or second tier one pointing device on the first or second tier External device During startup only two the external device only connected to USB tiers are supported by the after Windows 95 or connector does not USB port These tiers can Windows 98 has loaded work during startup include no more than two n the number of before Windows 95 hubs on the first tier and 2 USB loads no more than one devices to no more than two keyboard and one pointing device on the first or second tier hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier Use only powered hubs Make sure that all unpowered hubs are immediately preceded by powered hubs in the USB chain External devices in lower tiers do not work An unpowered hub is connected to another unpowered hub Return to the top PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Factory Default Settings for F10 Setup The following tables contain the factory default settings for F10 setup configuration Initialization Enable POST Memory Test Checked enabled Keyboard Num Lock Unchecked Off Harddrive boot sequence 1 ard drive the computer
73. res 104 F Interrupts Recommended Storage Temperatures 5 stem DMA 32 F to Svstem No longer than 1 month 140 F 0 C to 60 C system 0 No longer than 3 months 32 F to 0 C to 45 C Pin No longer than 1 year 113 F 0 C to 20 C Assignments 32 F to 68 F PRosIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Modem Compliance ITU v 90 6 standard Full ITU T V 34 compliance Full compliance with V 21 V 22 V 22bis V 23 V 32 V 32bis Bell 103 Bell 212A Data Compression V 42bis MNP 5 Fax V 17 Modulation V 21 Group 111 Compatible V 29 V 27Ter Command Set Hayes AT Class 1 Fax Cable 6 Ft RJ 11 telephone cable PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Specifications System Memory Map Size Memory Address System Function 00000000 640 K 0009FFFF Base Memory 000A0000 128 K OOOBFFFF Video Memory 48 K 000 0000 Video BIOS OOOCBFFF 000C8000 160 K OOOE7EFF Unused System Memory 64 K System BIOS 15M 00100000 Extended Memory OOFFFFFF 58 Super Extended Memory 04800000 58M 7 Unused 2M 08000000 Video Memory Direct 080FFFFF Access 08200000 S FFFEFFFF Unused
74. sulting Action Setup password change or delete a setup password Power on password Enter change or delete a power on password DriveLock passwords Enable disable DriveLock change a Drive Lock User or Master password Restore defaults Password options Enable disable QuickLock QuickLock on Suspend QuckBlank Lock keyboard and mouse at power on To enable Quicklock on Suspend or QuckBlank Quicklock must be enabled first Enable disable Ports or diskette drives Diskette write CD or diskette startup Settings for DVD can be entered in the CD field System IDs Enter identification numbers for the computer a docking base and battery packs Selecting from the Advanced Menu Use the following table as a reference in making selections from the Advanced Menu Advanced Menu Selections Resulting Action Language or press F2 Change the Computer Setup language Boot options Enable disable QuickBoot which starts the computer more quickly by eliminating some startup tests If you suspect a memory failure and want to test memory automatically during startup you may want to disable QuickBoot MultiBoot which enables you to set a startup sequence that can include any drives and PCI network adapters in the system Device options Enable disable the embedded numeric keypad at startup Enable multiple standard pointing devices at startup or disable this feature so the computer supports only a si
75. ted monthly To complete the QuickFind part number add the suffix from the table below for the desired month If you do not specify the 3 digit suffix the default is the current month in which the order is placed Month Suffix Month Month Month E MEM April July 010 W August 011 November 1104 September 217 December PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Troubleshooting Preliminary Steps Pears Before running POST complete the following preliminary steps earin Password Use AC power when running POST or Computer Setup A low u el are ei battery condition could initiate Hibernation and interrupt the gt Compaq test Utilities I 1 Obtain established passwords For information on clearing passwords click here 2 Ensure that the hard drive is installed in the computer 3 Ensure that the battery pack is installed in the computer and the power gt Contacting cord is connected to the computer and plugged into an AC power Compaq source 4 Turn on the computer 5 If a power on password has been established type the password and press Enter 6 Run Computer Setup If a Setup password has been established type the password and press Enter 7 Turn off the computer and all external devices 8 Disc
76. ted to external power Plug an optional automobile power adapter charger into the power connector on the computer and into a vehicle cigarette lighter receptacle Plug an optional aircraft power adapter into the power connector on the computer and into the in seat power supply available on some commercial aircraft An optional aircraft power adapter can be used to run the computer but cannot be used to charge a battery pack If a charged battery pack is available press the suspend button to initiate Suspend standby then remove the discharged battery pack and insert a charged battery pack If neither external power nor a charged battery pack is available press Fn the suspend button to initiate Hibernation or Save your work then shut down the computer Restoring from Hibernation after Resolving a Critical Low Battery Condition Slide the power switch If the computer does not have enough power to restore your work 1 Press Ctrl Alt Del to abort the restoration 2 Insert a charged battery pack or connect the computer to external power 3 Slide the power switch Charging a Battery Pack A battery pack can be recharged wherever external power is available NOTE Charging may be delayed if a battery pack is new has not been used for 2 weeks or more or is much warmer or than a comfortable room temperature To increase the accuracy of all battery charge displays e Allow a battery pack to discharge to the low ba
77. tor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not be affected at all and will work perfectly throughout a normal cycle Although it may function normally for a while then degrade in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static The table shows how different activities generate static electricity and at different electrostatic voltage levels a a ee oaee Voltage Walking across carpet 35 000 V 15 000 7 500 V V Walking across vinyl 12 000 V 5 000 V 3 000 V floor Motions of bench 6 000 V 800 V 400 V worker Removing DIPS from 2 000 V 700 V 400 V plastic tubes Removing DIPS from 11 500 V 14 000 V 2 000 V vinyl trays Removing DIPS from 14 500 V 5 000 3 500 V Styrofoam Removing bubble pack 26 000 V 20 000 7 000 V from PCBs V Packing PCBs in 21 000 V 11 000 5 000 V foam lined box V NOTE 700 volts can degrade a product Continue Preliminary pages Service Considerations Cables amp Connectors Preparing Computer for Disassembly PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEM
78. ttery level through normal use before charging it e When you charge a battery pack charge it fully e Before charging a new battery pack or a battery pack that has not been used for two weeks or more calibrate the new battery pack or check the calibration on the unused battery pack Monitoring the Charge in a Battery Pack Using the Battery Status Tab To access the Battery Status tab press the Fn F8 hotkeys or select Start gt Setting gt Control Panel power icon named Power Power Management or Compaq Power depending on your operating system then select the Battery Status tab To display the location of a listed battery select the corresponding battery icon A lightening bolt icon beside a battery icon indicates that the battery pack in that location is charging Using the Battery Meter or Power Meter The battery meter icon called the power meter icon in Windows 98 changes shape to indicate whether the computer is running on external power or on a full half full or nearly discharged battery pack To display the battery meter icon in the taskbar select Start gt Settings gt Control Panel gt Power Management gt Power Meter tab then select the Show Power Meter on the Taskbar check box Using the Power or Power Meter Tab To access the tab select Start gt Settings gt Control Panel gt Power Management gt Power Meter tab e To view the combined percent of total power remaining in all battery packs in
79. ttributes that are programmed in the CMOS If the password is not known clear it by performing the following steps 1 Prepare the computer for disassembly 2 Remove the modem combo card cover and the modem or combo card 3 Disconnect the RTC battery cable from the system board ror 30 seconds and then replace it 4 remove it entirely slide it out of its slot e Reassemble the computer by reversing these procedures Turn on the computer to verify that the power on password has been cleared If it has not been cleared repeat Steps 1 through 5 PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFI CATIONS Troubleshooting Compaq Utilities amp F10 Setup gt Preliminaries Compaq Utilities contain several functions that gt POST Determine if various computer devices are recognized by the system ET and are operating properly gt ring ree e Provide information about the system once it is configured Compaq Utilities include the following programs 2 Troubleshooting e Computer Setup without e Compaq Diagnostics Diagnostics To access Compaq Utilities 2Contactin T tart th ter by clicking Start Shut D gt Turn on or restart the computer by clicking Start gt Shut Down Restart the computer 2 Press F10 when t
80. used 1FO 1F7 Primary Fixed Disk Controller 1F8 200 Unused 201 Joystick Decoded in ESS1688 202 21F Unused 220 22F Entertainment Audio 230 26D Unused 26E 26 National 87334 Super IO Controller in ArmadaStation Armada MiniStation 278 27F 280 2AB 2A0 2A7 2A8 2E7 2E8 2EF 2FO 2F7 2F8 2FF 300 31F 320 36F 370 377 378 37F 380 387 388 38B 38C 3AF 3BB 3BC 3BF 3C0 3DF 3E0 1 3E2 3E3 3E8 3F7 3F8 3FF CF8 CFB CFC CFF Unused Unused ArmadaStation Armada MiniStation PC Card DMA Selection Hard Drive Reset IDE Select MultiBay Device Identification Unused Reserved Serial Port Unused Infrared port Network Interface in ArmadaStation Armada MiniStation Default Alternate is 320 340 or 360h Unused Secondary Floppy Controller In ArmadaStation Armada MiniStation when a floppy is installed in the CPU Parallel Port LPT1 Default Unused FM Synthesizer OPL3 MIDI Unused VGA Reserved Parallel Port No EPP Support VGA PC Card Controller in CPU PC Card Controller in ArmadaStation Armada MiniStation Internal Modem A Diskette Controller Serial Port COM1 Default PCI Configuration Index Register PCIDIVO 1 PCI Configuration Data Register PCIDI VO 1 PROSIGNIA NoTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL amp REPLACEMENT ILLUSTRATED PARTS
81. w the instructions on the Info Messenger page When your registration is complete you can e Implement your customized search whenever you prefer from the Info Messenger page e Set Info Messenger to send you the information by email as it becomes available e Info Messenger will also inform you if there are updates to the system ROM for your computer Checklist for Solving Problems If you encounter a minor problem with the computer or software applications go through the following checklist for possible solutions e 15 the computer connected to an external power source or does it have a fully charged battery pack installed e Are all cables connected properly and securely e Did the diskette drive contain a nonbootable diskette when you turned on the computer e Have you installed all the needed device drivers For example if you are using a mouse you may need to install a mouse device driver e Are printer drivers installed for each application Eliminating the typical problems described in this Troubleshooting section may save you time and money If the problem appears related to a software application check the documentation provided with the software You may discover something you can resolve easily by yourself If the condition persists contact your Compaq authorized dealer or service provider Click on a link below for Troubleshooting information regarding gt Audio gt Keyboard gt Battery gt Mo

Compaq Prosignia 170

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