Evolve IP Handset –Polycom 650
Contents
1. No Answer or Busy For all types enter a number to forward all future calls to For No Answer enter the number of rings before forwarding Press the Enable soft key to confirm Call Forwarding A moving arrow icon will appear for that line To disable call forwarding Perform steps A and B but select Disable Parking A Call a c d When on a call press the More button and select the Call Park button You will see a display that will ask you what extension you would like to park the call on Enter either your extension or the co worker the call is for extension and press the Enter button You will hear a recoding that says your call has been parked After 60 seconds if the call is not retrieved the call will ring the original phone and open up a line to answer Retrieving A Call e f To retrieve a call press the Park Retrieve button You will see a display on your screen that will ask you what extension the call was parked on Enter the extension the call was parked on and press the Enter button You will immediately be connected with the call More Intercom This feature will be included with all Executive Assistant Packages only Press the ICOM button and add the extension Hit Fnter not limited to a Distinctive Ringing Call Treatment You can set distinctive incoming ringing tones for different contacts in your local direc2. Evolved Handset Quick Refe eye feed ot Evolve IP Handset Key 1 Corp Directory 6 Voicemail 2 Call Log 7 DND 3 Call Forwarding 8 Mute 4 More 9 Headset 5 Menu 10 Speaker 11 Volume 12 Hold 13 Redial 14 Call Transfer 15 Conference 1 Corporate Directory The Menu button allows you to select several Press the Corp Directory button Call Park and Retrieve Use the up and down arrow to select to search by last options Some of the options include but are or first name and hit the check icon Using the dial key pad enter the first few letters of the name you wish to search When finished push the down arrow to select Search Directory If a match is found it will return a list of names with the letters that you entered Once person is selected press the Dial icon button on your screen to make the call If you want to see all of the caller s phone numbers select the Details button 2 Call Log Place the Call Log button to view all of your Missed Received or Placed Calls When you have selected the call log you wish to view the call information of each call will be displayed From this screen select Edit to amend the contact number before dialing Dial to place the call More and select Info Save or Clear 3 Call Forwarding Press the Forward button or press Menu and select Features gt Forward from the Menu button Select a Forwarding Type Forward
3. d the caller into voicemail 15 Conferencing Three Way Calling To create a three way conference call a Connect to the first party b Press the Confrnc soft key to create a new call the active call is placed on hold c Place a call to the second party d When the second party answers press the Confrnc soft key again to join all parties in the conference To establish a conference with 2 existing calls a Placing the conference call on hold will place the other conference parties on hold b Pressing the Split soft key will split the conference into two separate calls on hold c A conference may be created between an active call and a call on hold by pressing the Join soft key edo Providing solutions Managing your ADDITIONAL INFORMATION A Speed Dials Setting up speed dials using the Contact Directory a Press the Menu key and then select Features gt Contact Directory b Press the More soft key and then the Add soft Key c Enter the first and or last name from the dial pad d Enter the extension or 10 digit number of the contact e Press the Save soft key to confirm the changes then press Menu twice to return to the idle screen To Edit a Pres the Edit soft key and make the necessary changes b Press the Save soft key to confirm changes Contacts can be easily added from the Call Log by selecting the contact and h
4. itting the Save soft key Setting up speed dials using star codes For single digit speed dialing 8 or less speed dials a Press 74 b Select a number between 2 and 9 to configure as a speed dial key c Enter the extension or 10 digits you want as the speed dial and then press the pound key d To dial press the configured speed dial digit and then press Dial For two digit speed dialing more than 8 speed dials a Press 75 b Select a number between 00 and 99 to configure as a speed dial key c Enter the extension or 10 digits you want as the speed dial and then press the pound key d To dial press and then the configured two digit speed dial digits and then press Dial B Phone Lines Each user receives 6 phone lines By default each line can take up to 2 calls Answering a call Pick up the handset Press the Speakerphone button or Headset optional icon Incoming calls may be ignored by pressing the Reject soft key during ringing eDot 3075 Tollview Drive Rolling Meadows IL 847 847 4500 www edotsolutions com
5. onfirm that DND is enabled To deactivate DND Press the Do Not Disturb button again a Press the Mute button to mute your phone b Press the button again to take your phone off mute 9 Headset Setting For frequent of full time headset users there is an option to default all calls to the headset To enable Headset Memory Mode a Press the Menu button and select Settings followed by Basic Preferences Headset and Headset Memory b Scroll down to Enable and press the Select soft key To activate Headset Memory Mode if enabled Press the Headset button twice 10 Speaker To activate the speaker button press the Speaker button To end speaker press the Speaker button again 11 Volume a Press the left volume button on the phone to decrease the volume press the right volume button to increase the volume b This will adjust your ringer handset or speaker volume depending on which state you are in 12 Hold a When on a call put the caller on hold by pressing the Hold button b By default music will be played for the caller when you press the hold button c To take a caller off of hold press the line that the caller is on or the Resume button 13 Redial a The Redial button will call the most recently dialed number 14 Call Transfer To initiate a transfer When on an active call press the Transfer bu
6. tory Press the Menu button and then select Features gt Contact Directory Search for the Contact Directory Press the Edit soft key and scroll down to Ring Type Using the left and right arrows select the desired ring tone Press the Save soft key to accept the change and then press Menu to return to idle screen Ring Type You can select different rings to match your preferences and distinguish between calls on lines To change the incoming ring Press Menu and then select Settings gt Basic gt Ring Type Scroll to highlight the desired ring type Press the Play soft key to hear it Press the Select soft key to accept the highlighted ring type and then press Menu to return the idle screen 6 Messages Voicemail a Press the Messages button b You will first be asked to enter in your 6 digit pass code provided by your group administrator c Once default pass code is entered you will be asked to enter in a new 6 digit pass code This will be your permanent pass code when checking your voicemail d Follow the prompt to set up your greetings Please consult the Voicemail Quick Reference guide for further assistance eDot 3075 Tollview Drive Rolling Meadows IL 847 847 4500 www edotsolutions com Evolved Handset Quick Re 7 Do Not Disturb Do Not Disturb prevents your phone from ringing when a call comes in To activate DND Press the Do Not Disturb button An icon appears for all lines to c
7. tton This will automatically put the calling party on hold and open an additional line to place a call There are 3 types of transfer Consulted Blind and Voicemail a Consulted Transfer Allows users to consult with the third party before completing the transfer To perform a consulted transfer press the Transfer key on the handset display Dial the extension or 10 digit number of the party to whom you want to transfer the call When the last digit of the phone number is dialed the phone will automatically dial the second caller or press Send to call the second party Once caller is announced hit the Transfer key again and the transfer is completed To pull call back hit the Cancel button and you will immediately be connected to the original caller b Blind Transfer Transfers a call without consultation To complete the transfer without consultation press the Transfer key on handset display and then the Blind key Dial the extension or 10 digit number to whom you want to transfer the call to When the last digit of the phone number is dialed the phone will automatically dial the second caller or press Send and the call has been transferred c Voicemail Transfer Transfers a call straight into voicemail When on a call press the Transfer button Dial 55 and the extension of the party s voicemail the caller would like to go to followed by This will automatically sen
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