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Compaq ProLiant ML350 Generation 2 Server Maintenance and

1. Figure 2 30 Locating and removing a system board battery Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 35 Removal and Replacement Procedures Server Feature Board Battery and chemical burn if the battery is improperly handled Do not disassemble crush puncture or short external contacts dispose of in water or fire or expose the battery to temperatures higher than 60 C 140 F WARNING The Server Feature Board contains a lithium battery There is a risk of fire CAUTION Static electricity can damage the electronic components of the server Before __A beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded earthed metal object Refer to Electrostatic Discharge Information earlier in this chapter NOTE It is necessary to remove the Server Feature Board from the unit to access and replace the battery Refer to Expansion Slots earlier in this chapter for instructions on removing and installing expansion boards including the Server Feature Board To replace the Server Feature Board battery 1 Complete the preparation procedures Refer to Preparation Pr
2. Figure 2 16 Removing a hot plug hard drive cage To replace a hot plug hard drive cage reverse steps 2 through 8 2 20 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Removable Media Device To remove a removable media device 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter i Open the bezel door Refer to Bezel Door earlier in this chapter 3 Remove the access panel Refer to Access Panel earlier in this chapter 4 Disconnect the cables from the back of the removable media device Figure 2 17 Disconn cables Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 21 Removal and Replacement Procedures 5 While pushing up the drivelock 1 pull the device out of the bay 2 CPU FAN Figure 2 18 Removing the removable media device To replace a removable media device insert the device into the bay until the device clicks into place NOTE It is not necessary to push up on the drivelock when installing a removable media device 2 22 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Gui
3. Figure 2 20 Removing the expansion board retainer 2 24 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures 6 Press on the top of the expansion slot latch 1 and open the latch toward the rear of the chassis 2 7 Remove the expansion board 3 Close the expansion slot latch 9 If the expansion board is not immediately being replaced replace the expansion board retainer A To replace an expansion board reverse steps 2 through 9 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 25 Removal and Replacement Procedures Memory Module Guidelines CAUTION To prevent damage to equipment or loss of information make sure that the server is powered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before removing the access panel CAUTION To prevent damage to the system when handling components refer to the Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide Appendix B Electrostatic Discharge CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module IMPORTANT DIMMs do not need to be installed in pairs and can be installed in any sequence The following guidelin
4. Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 11 Removable Media Device Cable Removal and Replacement Procedures NS Nes fe S o Aj e NOS SINS S8 7 231 28 321133 o o SSN coooocooooooood eee SITE s o 2 TG EIGI 88 59 Nos gt Oo 8 o o amp z o 2 50 ajja El a o YES enxuiye a Figure 2 7 Removable media device cable routing Table 2 1 Removable Media Device Cable Routing Figure 2 8 SCSI LVD cable routing Segoed ZANNA a EOS SCSI LVD Cable Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 12 Removal and Replacement Procedures Air Baffle To remove the air baffle 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Loosen the thumbscrew that secures the air baffle to the server chassis 1 Pull the air baffle out of the server 2 A pes IOS DO CPU FAN Figure 2 9 Removing the air baffle To replace the air baffle reverse steps 2 through 5 Compaq ProLiant ML350 Gen
5. energy levels do not exceed the level of repairs specified in these procedures Because of the complexity of the individual boards and subassemblies do not attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create conditions that are hazardous 7 WARNING To reduce the risk of personal injury from electric shock and hazardous T WARNING To reduce the risk of electric shock or damage to the equipment e Disconnect power from the system by unplugging all power cords from the power supplies e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The computer is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only NOTE Any indications of component replacement or printed wiring board modifications may void any warranty vi Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide About This Guide Where to Go for Additional Help In addition to this guide the following information sources are available User documentation Compaq Service Qu
6. 2 6 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Bezel Rack To remove the bezel 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter 2 Loosen the two thumbscrews securing the rack bezel to the chassis 1 Pull the bezel up and then pull the bezel away from the chassis 2 Figure 2 2 Removing the bezel door rack model To replace the bezel door reverse steps 2 and 3 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 7 Removal and Replacement Procedures Access Panel To remove the access panel 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter 2 Open the bezel door fully to the right Refer to Bezel Door earlier in this chapter Loosen the two thumbscrews located on the left of the front chassis 1 4 Slide back the access panel about 1 5 cm 0 5 inch then lift and remove the panel 2 Figure 2 3 Removing the access panel To replace the access panel reverse steps 2 through 4 2 8 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Removable Media Device Blank IMPORTANT To install a removable media device or a hard drive for the first time the removable media device blank must be removed from an availabl
7. Thermal failure Fan failure Server Feature Board seating failure Hot plug hard drive LEDs Network interface controller LEDs on the back of the server Network activity status Network link Connection speed Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Connectors Switches and LEDs Power Button System Status LEDs and Unit Identification Button The power button system status LEDs and Unit Identification UID button are located on the front of the server The power button allows you to The following system status LEDs are explained Power up the server Place the server in standby mode Power down the server Power On Standby status Network Interface Controller NIC External health Internal health Unit Identification UID Hard drive status The UID button allows you to Activate identification Deactivate identification Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 4 9 Connectors Switches and LEDs Figure 4 5 Power button system status LEDs and unit identification button Table 4 5 Power Button System Status LEDs and Unit Identification Button Item Description Status Description 1 Power button N A Allows the user to power up the server place the server in standby mode and power down the server 2 Power Off System off no AC power On Standby and AC power stat
8. part number 1 6 cover kit contents 1 3 part number 1 3 D diagnostics accessing 3 2 locating 3 2 overview 3 1 diskette drive cable assembly part number 1 6 part number 1 5 signal cable routing 2 11 specifications 5 4 drivers installing 3 3 dual channel Wide Ultra3 SCSI adapter capacity 5 7 E electric shock symbol 2 3 warning 2 3 electrostatic discharge See ESD ESD electrostatic discharge caution 2 4 2 29 packaging 2 2 preventing 2 2 sensitive parts 2 2 storing 2 2 tool recommendations 2 2 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Index 1 Index transporting parts 2 2 work area recommendations 2 2 event log 3 3 event log viewing 3 3 exclamation point symbol 2 3 expansion board guide part number 1 3 removing 2 24 replacing 2 25 retainer part number 1 3 F fan See system fan module feet part number 1 3 removing 2 39 replacing 2 39 G grounding vi plug vi techniques 2 2 H hard drive LEDs activity 4 14 fault 4 14 online 4 14 summary 4 13 hazard symbol 2 3 hazardous conditions symbols on equipment 2 3 hazardous energy circuits symbol 2 3 help resources vii hood panel part number 1 3 hot surface symbol 2 3 warning 2 3 hot surfaces warning 2 4 2 31 hot plug hard drive removing 2 18 replacing 2 18 specifications website 5 6 hot plug hard drive blank removing 2 17 replacing 2 17 hot plug hard drive cage disconnecting cables 2 19 part n
9. 1 6 mechanical spare parts list 1 3 media device blank removing 2 9 replacing 2 9 memory LEDs 4 12 memory modules installation guidelines 2 26 part number 1 5 removing 2 27 replacing 2 27 size 5 4 speed 5 4 miscellaneous plastics kit part number 1 3 N network activity LED 4 15 network link LED 4 15 network speed LED 4 15 NIC Network Interface Controller LEDs 4 15 specifications 5 6 NVRAM nonvolatile RAM clearing 4 7 P part numbers access panel 1 3 battery 1 5 country kit 1 6 cover kit 1 3 diskette drive 1 5 diskette drive cable assembly 1 6 expansion board guide 1 3 expansion board retainer 1 3 feet 1 3 hood panel 1 3 hot plug hard drive cage 1 5 IDE CD ROM drive 1 5 IDE ribbon cable assembly 1 6 keyboard 1 6 maintenance and service guide 1 6 memory modules 1 5 miscellaneous plastics kit 1 3 power supply backplane board 1 5 power supply backplane board cover 1 3 power supply with power factor correction 1 5 power switch assembly 1 5 PPM Processor Power Module 1 5 processor 1 5 removable media device blank 1 3 removable media device SCSI cable 1 6 retainer clips 1 3 return kit rack 1 6 return kit tower 1 6 SCSILVD cable 1 6 Server Feature Board 1 5 signal cable kit 1 6 system board 1 5 system fan module 1 5 tower to rack conversion kit 1 6 parts catalog illustrated 1 1 handling 2 2 storing 2 2 transporting 2 2 PCI boards configuring automatically 3 4 personal injury warning 2 4 POST
10. 6 and Table 4 6 illustrate and describe LEDs on the system board of the server that indicate when a processor Processor Power Module PPM memory module or fan has experienced a failure System board LEDs also indicate when the Server Feature Board is not properly seated or when a thermal threshold has been exceeded Figure 4 6 System board LEDs Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 4 11 Connectors Switches and LEDs Table 4 6 System Board LEDs Item Description Status 1 AC power Off No AC power poor power supply power supply in standby or power supply exceeded current limits Green Power supply is turned on and functioning 2 DIMM status Off DIMM functioning Amber DIMM failed 3 Processor Power Module PPM Off PPM 2 functioning ae Amber PPM 2 failed 4 Server Feature Board Off Server Feature Board is installed correctly sealing stalls Amber Server Feature Board is not installed correctly 5 Processor 2 thermal Off Normal Amber Thermal trip detected for processor 2 Refer to the Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide Appendix C Server
11. Board Components Item Description Item Description 1 SCSI controller channel B 6 Video connector 2 SCSI controller channel A 7 NIC speed LED 3 Nonmaskable interrupt NMI button 8 NIC link LED 4 Replaceable lithium battery CR2032 9 NIC activity LED 5 RJ 45 Ethernet connector 4 4 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Connectors Switches and LEDs Switches System Configuration Switch Settings The server system board has one switchbank Figure 4 4 and Table 4 4 illustrate and describe the use of each switch 12345 67 8 Figure 4 4 System configuration switch settings Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 4 5 Connectors Switches and LEDs Table 4 4 System Configuration Switch Settings Switch Default Position Function Description Settings 1 Off Video disable Used when ROM Off ROM autodetects an optional does not detect an video board If one is not detected installed video board then onboard video is enabled On Onboard video is disabled 2 Off Lock configuration Enables or di
12. Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide for complete instructions on configuring the server To reset system configuration settings 1 2 3 4 5 6 7 Power down the server Set the system configuration switch position 6 to the on position Power up the server All configuration settings are now erased and all system operations halt Power down the server Reset the position 6 switch to the default off position Power up the server Reset all system configuration settings Refer to Chapter 3 of this guide Diagnostic Tools or refer to the Compaq ROM Based Setup Utility User Guide found on the server documentation CD for more information on RBSU Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 4 7 Connectors Switches and LEDs LEDs Several status LEDs and buttons are located on the front and back of the server The LEDs aid in problem diagnosis by communicating the status of the components and operations of the server LEDs are also located on the system board The following server LEDs and buttons are explained in this chapter Power button System status LEDs on the front of the server Power On Standby and AC power status Network interface controller NIC activity Internal health External health Unit Identification Unit identification UID button System board LEDs Processor failure Processor Power Module failure Memory failure
13. Power Module PPM locations Table 2 4 Processor and Processor Power Module PPM Locations Item Description 1 Processor socket 1 populated 2 Processor socket 2 3 PPM socket 1 populated 4 PPM socket 2 2 28 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Processor CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly grounded earthed before beginning any installation procedure Refer to Electrostatic Discharge Information earlier in this chapter To remove a processor 1 2 3 4 5 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Remove the air baffle Refer to Air Baffle earlier in this chapter Release then pull up the processor latch IMPORTANT The lever must be perpendicular to the board or socket for the processor to unlock j 3 JA E i 77 Figure 2 25 Releasing the processor latch Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 29 Removal and Replacement Procedures 6 Lift up the lever on the processor socket until it releases 1 7 Remove the processor f
14. Power Modules PPMs Refer to Processors and Processor Power Modules earlier in this chapter 10 With a Torx T 15 screwdriver remove the four screws securing the system board to the chassis 1 11 Push the system board toward the front of the unit until the board stops 2 12 Holding the system board from the edges lift up the system board and then pull it away from the chassis 3 o E ere 08 o za 6 s je ja ex C Le Ese OSE o ais ao C SS aes U D U sos E D U 30 LO SL Ye A e ye oi o Y as 25 gt e Le Le ex le E Figure 2 29 Removing the system board To replace the system board reverse steps 2 through 12 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 33 Removal and Replacement Procedures System Batteries The server uses memory that requires two batteries to retain system information There is a battery on the system board and a battery on the Server Feature Board These batteries are required to maintain certain system data System Board Battery If the server no longer automatically displays the correct date and time you may need to replace the system board battery that provides power to the real time clock Under normal use battery life is 5 to 10 years WARNING The system board contains a lithium battery There is a risk of fire and chemical burn if t
15. Power On Self Test diagnostics 3 2 power button described 4 10 positions 2 4 summary 4 9 power cords disconnecting warning 2 4 power fluctuations caution 2 4 Power On Standby status LED 4 10 power sources symbol 2 3 power status LED 4 10 power supply backplane board cover part number 1 3 backplane board part number 1 5 LED 4 12 multiple power sources warning 2 3 removing 2 37 replacing 2 37 with power factor correction part number 1 5 power supply backplane board removing 2 38 replacing 2 38 power switch assembly part number 1 5 power down procedures 2 4 PPM Processor Power Module LEDs 4 12 part number 1 5 removing 2 31 replacing 2 31 system board locations 2 28 warning 2 31 processor part number 1 5 removing 2 29 replacing 2 30 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Index 3 Index processor LEDs status 4 12 thermal 4 12 Processor Power Module See PPM R rack server system unit dimensions 5 3 power supply output 5 3 rack stability warning 2 5 RBSU ROM Based Setup utility 3 4 RBSU ROM Based Setup utility running 3 4 rear panel components 4 2 Remote Lights Out Edition Board specifications 5 8 removable media device blank part number 1 3 removing 2 21 replacing 2 22 SCSI cable part number 1 6 removal and replacement procedures 2 1 resource conflict resolving 3 4 retainer clips part number 1 3 return kit rack part number 1 6 return kit tower part
16. Supply Backplane Board To remove the power supply backplane board 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Remove any installed power supplies Remove all cables from the power supply backplane board UE oue up p Loosen the thumbscrew securing the power supply backplane board to the server chassis 1 6 Slide the power supply backplane board slightly toward the open side of the chassis to release the power supply backplane board from the mounting posts then pull the board up and out of the chassis 2 Figure 2 33 Removing the power supply backplane board To replace the power supply backplane board reverse steps 2 through 6 2 38 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Feet Tower To remove the four feet from the chassis one at a time 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter 2 Place the server upside down Remove the Torx T 15 screw that secures each foot to the chassis 1 4 Lift up the other end of each foot 2 and then pull it off the base of the chassis 3 Figure 2 34 Removing the feet from the chassis To replace the feet reverse steps 2 through 4 Compaq ProL
17. grounded earthed before beginning any installation procedure Refer to Electrostatic Discharge Information earlier in this chapter To remove a memory module 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Press both memory module socket latches outward 1 This action releases the module and partially pushes it out of the socket Lift out the memory module 2 IMPORTANT A memory module can be installed only one way Be sure to match the key sockets on the module with the tabs on the memory socket Push the module down into the socket be sure that the module is fully inserted and properly seated Figure 2 23 Removing a memory module To replace a memory module reverse steps 2 through 5 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 27 Removal and Replacement Procedures Processors and Processor Power Modules Figure 2 24 and Table 2 4 show and describe the locations of the processors and Processor Power Modules PPMs on the system board Figure 2 24 Processor and Processor
18. number 1 6 RJ 45 receptacle symbol 2 3 RJ 45 receptacle warning 2 3 ROM Based Setup Utility See RBSU ROMPag utility 3 4 running 3 4 S screwdriver symbol 2 3 SCSI adapter specifications 5 7 SCSI LVD cable part number 1 6 Server Feature Board components 4 4 part number 1 5 removing 2 32 replacing 2 32 seating status LED 4 12 Server Feature Board battery removing 2 36 replacing 2 36 signal cable kit part number 1 6 SmartStart Diskette Builder 3 4 running 3 4 SmartStart for Servers 3 2 specifications 1 44 MB diskette drive 5 4 IDE CD ROM drive 5 5 memory modules 5 4 NIC Network Interface Controller 5 6 physical and operating overview 5 1 rack server system unit 5 3 Remote Insight Lights Out Edition board 5 8 system unit 5 2 Wide Ultra3 SCSI Adapter 5 7 standby activating 2 4 effects 2 4 Survey utility described 3 3 installing 3 3 switch settings obtaining 3 4 symbols intext v on equipment 2 3 system board battery removing 2 34 battery replacing 2 34 components 4 3 configuration switch 4 5 LEDs 4 11 part number 1 5 removing 2 33 replacing 2 33 system components spare parts list 1 5 1 6 system fan module location removing 2 14 part number 1 5 replacing 2 15 status LED 4 12 system status LEDs AC power 4 10 described 4 10 Power On Standby 4 10 summary 4 9 system unit acoustic noise 5 2 cooling caution 2 4 input voltage requirements 5 2 power supply output 5 2 relative humidity 5 2 temperature ran
19. panel is amber and that the fan noise has stopped Disconnect the AC power cord from the AC outlet and then from the server 4 Disconnect all external peripheral devices from the server Rack Stability Warning For stability and safety properly positioning the server is critical that i WARNING To reduce the risk of personal injury or damage to the equipment be sure The leveling jacks are extended to the floor The full weight of the rack rests on the leveling jacks The stabilizing feet are connected to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 5 Removal and Replacement Procedures Bezel Door Tower To remove the bezel door 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter If the keylock is locked unlock the bezel door using the included key 1 Open the bezel door fully to the right 2 Lift the bezel door and then pull it away from the chassis 3 Figure 2 1 Removing the bezel door tower model To replace the bezel door reverse steps 3 and 4
20. processor upgrades and mass storage devices such as hard drives tape drives and diskette drives e Store configuration information in nonvolatile memory e Configure the platform for an operating system How to run it Run RBSU directly from the System ROM by pressing the F9 key when prompted during POST to enter the utility Automatic Server Recovery 2 ASR 2 A tool that restarts the server automatically after a catastrophic operating system failure including software errors OS lockups environmental abnormalities and some hardware errors Error information is logged to the IML Integrated Management Log The server is reset and restarted within 10 minutes of a system hang or shutdown This tool is a function of the hardware software system through RBSU Verify that this tool is enabled through RBSU The systems management drive must be loaded to activate ASR ROMPag utility A utility that upgrades the current system ROM Run from the ROMPag diskette after powering up the system SmartStart Diskette Builder Creates a diskette version of the utility from the SmartStart Software for Servers CD For More Information Run from the SmartStart Software for Servers CD For detailed information about each of these diagnostic tools see the Compaq Servers Troubleshooting Guide on the documentation CD For the most recent version of this guide go to www compaq com support servers 3 4 Compa
21. 634 002 Spare Part Number 250840 001 Contents About This Guide Symbols im Textil eR HR Le dudo ae RR eed ee dore Hood V Important Safety nformiatlOn i eei t iet tpi et ge ier ee ente SEE E EEEE RENSE v Compaq Technician Notes ete ete tto E DATE tin EEEa eiea Ee TE V Where to Go for Additional Help eese eene nennen nennen nnne tne erret nenne vii Integrated Management Log A t eee A ERE ERE A ET S vii Telephone Numbers eterne get tette en ete ATA vii Text Conventions eo dee feet EE Eg irae Hee ener oe e t E be laeti li Le ose ee cu Od vii Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded Vie Weitere pe eee tore eae a ratore Ea epo ok ore e PE eoa aaa 1 2 Mechanical Spare Parts ASE eie ertet iere e ee tle ete reto e echo adas 1 3 System Components Exploded View eese enne nennen enne neret nennen trennen nenne 1 4 System Components Spare Parts List eese eere nnne nennen nennt nennen nennen 1 5 Chapter 2 Removal and Replacement Procedures Electrostatic Discharge Information essent ener entren cnica enne nnne 2 2 Symbols on Equip eiii etie tert ero A E de ike pr e tee dat Ea 2 3 Preparation Procedures 41 n Duet bs eet ee tege e a eee aee coe eoe Eae o trote 2 4 Non Hot Pluggabl Device mee he es 2 4 Powering Down the Server i e e cde e ete dg aee tees 2 4 Rack Stability Warning ine A Ad 2 5 Bezel Door CIOwet huida ee iore ette
22. Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Part Number 236634 002 Spare Part Number 250840 001 May 2002 Second Edition This document provides detailed instructions for maintenance and service personnel It includes removal and replacement procedures spare parts information and an overview of diagnostic tools for the Compaq ProLiant ML350 Generation 2 server COMPAQ 2002 Compaq Information Technologies Group L P Compaq the Compaq logo Compaq Insight Manager ProLiant QuickFind SmartStart and ROMPaq are trademarks of Compaq Information Technologies Group L P in the U S and or other countries Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the U S and or other countries Intel and Pentium are trademarks of Intel Corporation in the U S and or other countries All other product names mentioned herein may be trademarks of their respective companies Compaq shall not be liable for technical or editorial errors or omissions contained herein The information in this document is provided as is without warranty of any kind and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide May 2002 Second Edition Part Number 236
23. E CD ROM drive and two half height open bays The open bays can be used for a DVD ROM drive tape drives non hot plug hard drives or any SCSI device including a DLT tape drive that occupies both open bay slots Figure 2 12 and Table 2 2 show and describe the various drive bay components Figure 2 12 Server drive bay configuration Table 2 2 Drive Bay Configuration Item Description _ Removable media device bays CD ROM drive 1 44 MB diskette drive AJOJN Hot plug hard drive bays 2 16 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Hot Plug Hard Drive Blank To remove a hot plug hard drive blank 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter 2 Open the bezel door Refer to Bezel Door earlier in this chapter Slide the release latch to the left 1 then pull the drive blank out of the drive bay 2 Figure 2 13 Removing a hot plug hard drive blank To replace a hot plug hard drive blank reverse steps 2 and 3 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 17 Removal and Replacement Procedures Hot Plug Hard Drive To remove a hot plug hard drive 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter 2 Open the bezel door Refer to Be
24. Error Messages for appropriate instructions 6 Processor 2 status Off Processor 2 functioning Green Processor 2 failed 7 System fan status Off Fan functioning Amber Fan is not installed or has failed 8 Temperature threshold Off Normal Amber Temperature threshold exceeded 9 Processor 1 thermal Off Normal Amber Thermal trip detected for processor 1 Refer to the Compaq ProLiant ML350 Generation 2 Server Setup and Installation Guide Appendix C Server Error Messages for appropriate instructions 10 Processor 1 status Off Processor 1 functioning Green Processor 1 failed 11 PPM 1 status Off PPM 1 functioning Amber PPM 1 failed 4 12 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Connectors Switches and LEDs Hot Plug Hard Drive LEDs This section provides the following information about hot plug hard drive LEDs e Anillustration detailing the location of each hot plug hard drive LED e A table of the possible LED configurations and what each combination means The hot plug SCSI hard drive LEDs located on each physical drive are visible on the front of the server or external storage unit They provide status information regarding drive activity connectivity and fault status for each corresponding drive when configured as part of an array and connected to an array controller Their behavior may vary depending on the status of other drives in the array Use Figure 4 7 with Table
25. RAM 4 MB video RAM Remote Insight operating system support Refer to WWW compaq com Remote Insight client browser support Microsoft Internet Explorer 4 01 and later Netscape Navigator 4 05 and later any other Java 1 1 compliant browser software 5 8 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide A access panel part number 1 3 removing 2 8 replacing 2 8 ADU Array Diagnostics Utility 3 3 air baffle removing 2 13 replacing 2 13 Array Diagnostics utility See ADU ASR Automatic Server Recovery 3 4 ASR running 3 4 Automatic Server Recovery See ASR battery handling warning 2 34 overview 2 34 part number 1 5 removing 2 34 2 36 replacing 2 34 2 36 system board life 2 34 bezel rack removing 2 7 replacing 2 7 bezel door tower removing 2 6 replacing 2 6 C cable routing caution 2 10 removable media device illustrated 2 12 SCSI LVD drive illustrated 2 12 cautions cable routing 2 10 ESD 2 4 2 27 2 29 ESD electrostatic discharge 2 34 handling components 2 26 handling memory modules 2 26 power fluctuations 2 4 Index proper cooling 2 4 removing access panel 2 26 CMOS clearing 4 7 Compaq authorized reseller vii Compaq Insight Manager 3 2 Compaq website vii component level repairs v component level repairs warning 2 4 configuration switch CMOS clearing 4 7 NVRAM clearing 4 7 settings 4 6 connectors switches and LEDs overview 4 1 country kit
26. aecssecsseeseeeseessaeseneeeaeeenaeenaes 4 5 Resetting System Configuration Settings eese 4 7 DEDS euet a eet bei e iu eae saath 4 8 Power Button System Status LEDs and Unit Identification Button esee 4 9 System Board LEDS oane rep etie ta PAR eee See 4 11 Hot Plug Hard Drive LEDs inten ere e e e ene ic tete 4 13 Network Interface Controller LEDS eese e iie ieai nnne nete enne 4 15 Chapter 5 Physical and Operating Specifications System Unites EL ane he sheds a Aten ee Mie 5 2 Rack Server SystemUldit oia te tiere eer Ee ice e anri tee re tele Le ada s pita 5 3 MEMO iius daret Ie et Bie rede a Het A cred le Le Ete i hits 5 4 1 44 MB Diskette Drive iae Dee d fe e b ae Newest t reet seed 5 4 IDE CD ROM Driye mene Rhe dee e toic E LR ERE bee Eee te eee 5 5 Wide Ultra3 SCSI Hot Plug Hard Drives esses nen enne entere 5 6 Integrated Compaq NC3163 Fast Ethernet 10 100 Autoswitching NIC Specifications 5 6 Integrated Dual Channel Wide Ultra3 SCSI Adapter esee nnne 5 7 Remote Insight Lights Out Edition Board Option essent 5 8 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide About This Guide This maintenance and service guide can be used for reference when servicing Compaq ProLiant ML350 Generation 2 servers WARNING To reduce the risk of personal injury from elect
27. ata transfer method 32 bit PCI bus master Maximum transfer rate per PCI bus peak 133 MBps SCSI channel transfer rate 160 MBps SCSI termination Active termination SCSI connectors 2 internal 68 pin Capacity 509 6 GB Height 1 0 inch Size 3 5 inches Interface Wide Ultra8 SCSI Seek time Single track 0 8 ms Average 7 9 ms Full stroke 17 0 ms Rotational speed 7 200 rpm Physical configuration Bytes sector 512 Logical blocks 17 773 524 Operating temperature 10 C to 35 C 50 F to 95 F Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 5 7 Physical and Operating Specifications Remote Insight Lights Out Edition Board Option Table 5 8 Remote Insight Lights Out Edition Board Option Specifications Item Description Architecture 32 bit PCl based remote management board For the ProLiant ML350 Generation 2 server Compaq recommends installing the board in the 32 bit PCI slot Processor Intel 960RP embedded Upgradability Option firmware upgradable via flash ROM Video support Onboard VGA 640 x 480 256 to 16 7M colors 800 x 600 256 to 16 7M colors 1 024 x 768 256 to 65K colors 1 280 x 1 024 256 colors Interfaces External power connector one keyboard mouse input output one video output one Ethernet network connection 10 100 Mbps External power adapter memory 9 VDC 1 A 2 MB flash ROM 16 MB
28. de Removal and Replacement Procedures Expansion Slots Figure 2 19 and Table 2 3 show and describe the expansion slot locations Figure 2 19 Expansion slot locations Table 2 3 Expansion Slots Item Slot Slot Number 1 64 bit 33 MHz PCI 3 3 V 64 bit 33 MHz PCI 3 3 V 64 bit 33 MHz PCI 3 3 V 64 bit 33 MHz PCI 3 3 V 64 bit 33 MHz PCI 3 3 V 32 bit 33 MHz PCI 5 V location for optional Compaq Remote Insight Lights Out Edition board _ O a R OJN oO a R OJN Note The slot below slot 6 is reserved for the Server Feature Board and is not shown in this illustration Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 23 Removal and Replacement Procedures Expansion Board To remove an expansion board 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Disconnect any cables connected to the expansion board QA ue og If an expansion board retainer is in place loosen the thumbscrew of the expansion board retainer 1 then pull the retainer out and away from the chassis 2
29. e removable media bay To remove a removable media device blank from the front chassis 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Push up on the drivelock to release the blanks 1 Qm pe p Gently pull the appropriate blank completely out from the front of the chassis 2 VO FAN Figure 2 4 Removing the media device blank To replace the media device blank reverse steps 2 through 5 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 9 Removal and Replacement Procedures Cable Routing Diagrams Figure 2 5 through Figure 2 8 illustrate the cable routing for the server CAUTION When routing cables always ensure that the cables are not in a position where they can be pinched or crimped Diskette Drive Signal Cable Figure 2 5 Diskette drive signal cable routing 2 10 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures IDE CD ROM Drive Signal Cable ELT IEEE QZ
30. ed The button toggles between on and standby rather than on and off The standby position removes power from most electronics and the drives but some internal circuitry remains active To completely remove all power from the system you must disconnect all power cords from the server WARNING To reduce the risk of injury from electric shock disconnect all power cords to completely remove power from the system WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching them CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION The server must always be operated with system unit covers on Proper cooling is not achieved when the system unit covers are removed To power down the server 1 Press the power button to toggle to standby This places the server in standby mode thereby disabling the main power supply output and providing auxiliary power to the server Standby does not completely disable or remove power from the system 2 4 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures 2 Be sure that the system LED closest to the right on the front
31. ee rire cet eher e shes e eee ee heo i E bosses Aisin ee ee Rees eau eo e eng 2 6 loris 9m T P 2 7 ACCESS Panel cote A D eee e b e te C dens 2 8 Removable Media Device Blank esee eene nenne ener enr a e a ia a 2 9 Cable Routing Diagrams eee Hee eser RU e Hte de eee tle nana 2 10 Diskette Drive Signal Cable ciar eer reete eh rece eee deret eee baee cor bte eR PER Cede 2 10 IDE CD ROM Drive Signal Cable on ie eee die eret edet ld 2 11 Removable Media Device Cable esee eene nennen enr a e 2 12 SESTLVD Cable dente ib te o eee ee eet deh dei aii 2 12 NUBES 2 13 system Pan Modules tirado lo tm eet er eese dete eerte nde ere ii tl iaa 2 14 Drive Bay Contig ratiOn eee e IR eee ei tin ete iem ete ice esee oem 2 16 Hot Plug Hard Drive Blank iere tette ee ented ays eevee ete 2 17 Hot Plug Hard Drive idu e e dea te Rege iu tas escent Gane odes pe den 2 18 Hot Plug Hard Drive Cage n tem eere e CER LE EH RERUM HL IU HR ta eee HUN 2 19 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide iii Contents Removable Media Device lh RH RD egt eel a he Lee 2 21 Expansion Slots eei ee e ette Ug sabes pe bai ge eret te oo ptt User leta trate ead 2 23 Expansion BOAT cid A Meena duces de peret deer cerne feed 2 24 Memory Module Guidelimes iee ein e td e ede ete ertet e e ette et 2 26 Memory Modules ss 5 ient tercie tenter Ra uitio e
32. eration 2 Server Maintenance and Service Guide 2 13 Removal and Replacement Procedures System Fan Module To remove the system fan module 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Remove the air baffle Refer to Air Baffle earlier in this chapter A cen SESS uS Disconnect the fan cable from the system board CPU FAN Figure 2 10 Disconnecting the fan cable from the system board 2 14 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures 6 Loosen the thumbscrew securing the system fan module to the chassis 1 7 Gently pull the system fan module out and away from the chassis 2 b ay Ds Sy Im S E QT O a E NT CPU FAN Figure 2 11 Removing the system fan module To replace the system fan module reverse steps 2 through 7 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 15 Removal and Replacement Procedures Drive Bay Configuration The server supports a maximum of ten internal drive bays four are for removable media devices six are for hot plug hard drives The removable media device bays contain a one third height 1 44 MB diskette drive a one half height ID
33. es may be helpful when memory modules are being added or replaced e DIMMs must be industry standard 128 MB 256 MB 512 MB or 1 GB 168 pin PC 133 MHz or faster Registered SDRAM DIMMs The SDRAM DIMMs must support CAS Latency 2 or 3 CL 2 or CL 3 They must also contain the mandatory Joint Electronic Device Engineering Council JEDEC Serial Presence Detect SPD information e Do not mix ECC and non ECC SDRAM DIMMs If different types of DIMMs are mixed the system will not properly function e A DIMM can be installed only one way Be sure to match the two key slots on the DIMM with the tabs on the DIMM socket Push the DIMM down into the DIMM socket be sure that it is fully inserted and properly seated Figure 2 22 shows the locations of the SDRAM DIMM sockets on the system board Lh nmn Figure 2 22 SDRAM DIMM socket locations 2 26 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Memory Modules CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly
34. ese o ieee 2 27 Processors and Processor Power Modules cesscesecssccesseceseceseeeseeeeneesseesseeseneseaeeeaeeesaecsaecaesnaeeeseens 2 28 Processor i2 eb eee ite em ale tee Bf dit e tee Be bte er Hose t oet E tefie tare of 2 29 Processor Power Module ni pde c selected 2 31 Server Feature Boda eec Mee ces 2 32 System Board iia ia 2 33 System Batteries lie det li Boe hs aS eae 2 34 System Board Battery I aea ed s e EL eme Bises tete e a eee bl eee deed 2 34 server Feature Board Battery iii ER e tei a eee 2 36 Power SPD tii ao e ER dee e RR e UE ta 2 37 Power Supply Backplane Bo atd ciere nette eee dude ee tek ete eL perdete nee A pn 2 38 Beet TOWT haie tee ete eee ere uhr erdt e Tak eia Ped Fore rated deen eat ee A E 2 39 Chapter 3 Diagnostic Tools Diagnostic Tools Utility Overview oe eee eeseeseeeseeeeecsecssecsecssecssecesaecsaecsseesseeeseeeseessneseneeeaeeeseeeaaeenaes 3 2 For More Information derer teer NER E e Eq nd edet eget ea e E SEEN EE oet eee ge eea 3 4 Chapter 4 Connectors Switches and LEDs Gross P EE 4 2 Rear Panel Components narisee ret e ett lenin e er LE ee eee Co a 4 2 System Board Components nie one ec eet eed dede Poet ate m caret ee eH pea tds 4 3 Server Feature Board Components essere nennen nnne nnne nennen tnter i ir 4 4 Nue 4 5 System Configuration Switch Settings 0 0 eee eecesceeseeeeeeeeeeseecsaecaecs
35. exceeds the recommended weight for one individual to handle safely Weight in kg WARNING To reduce the risk of personal injury or damage to the Weight in Ib equipment observe local occupational health and safety requirements and guidelines for manual material handling Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 3 Removal and Replacement Procedures Preparation Procedures WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard CAUTION Electrostatic discharge ESD can damage electronic components Be sure that you are properly grounded earthed before beginning any installation procedure Refer to Electrostatic Discharge Information earlier in this chapter for more information Before removing any serviceable parts determine whether the part is hot pluggable or non hot pluggable Non Hot Pluggable Device If the device is non hot pluggable the server must be powered down Non hot pluggable devices in the server include the processor all boards memory modules fans and drive cages Powering Down the Server System power in the server does not completely power down when the front panel power button is press
36. fications Feature International Units English Units Dimensions Height 21 87 cm 8 61 in Depth 60 96 cm 24 in Width 48 26 cm 19 0 in Weight no drives installed 27 24 kg 60 Ib Input requirements Rated input voltage 200 VAC to 240 VAC 100 VAC to 120 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 3A 6A Rated input power 538 W BTUs per hour 1 839 Power supply output Rated steady state power 350 W Temperature range Operating 5 C to 50 C 41 F to 122 F Shipping 40 C to 85 C 18 F to 185 F Relative humidity noncondensing Operating 5 to 95 Nonoperating 5 to 95 Wet bulb temperature Maximum 38 7 C 101 7 F Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Physical and Operating Specifications Memory Table 5 3 Memory Specifications Item Description Size 128MB 256MB 512MB and 1GB Speed PC 133MHz Type ECC Registered SDRAM DIMMs Note Use 168 pin PC 133 MHz or faster Registered SDRAM DIMMs The SDRAM DIMMs must support CAS Latency 2 or 3 CL 2 or CL 3 They must also contain the mandatory Joint Electronic Device Engineering Council JEDEC Serial Presence Detect SPD information ECC Registered SDRAM DIMMs 1 44 MB Diskette Drive Table 5 4 1 44 MB Diskette Drive Specifications Item Size Description 88 9 mm 3 5 in LED front pane
37. ge 5 2 wet bulb temperature 5 2 T technician notes v telephone numbers vii telephone symbol 2 3 temperature threshold LED 4 12 text conventions vii tools required for servicing 2 1 type recommended 2 2 tower to rack conversion kit part number 1 6 Index 4 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Index U Unit Identification UID button 4 11 utilities ADU described 3 3 ASR running 3 4 Compaq Insight Manager described 3 2 IML described 3 3 INSPECT accessing 3 2 INSPECT described 3 2 overview 3 2 RBSU described 3 4 RBSU running 3 4 ROMPaq 3 4 ROMPag running 3 4 SmartStart Diskette Builder 3 4 SmartStart Diskette Builder running 3 4 SmartStart for servers 3 2 Survey utility 3 3 V ventilation clearances vi Ww warnings battery handling 2 34 component level repairs 2 4 disconnecting power cords 2 4 electric shock 2 3 heavy weight 2 3 hot surface 2 3 hot surfaces 2 4 2 31 improper repairs 2 4 multiple sources of power 2 3 personal injury 2 4 PPM 2 31 rack stability 2 5 RJ 45 receptacle 2 3 technician notes 2 4 warranty vi weight symbol 2 3 warning 2 3 work area recommendations 2 2 wrist strap using 2 2 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Index 5
38. he battery is improperly handled Do not disassemble crush puncture or short external contacts dispose of in water or fire or expose the battery to temperatures higher than 60 C 140 F CAUTION Static electricity can damage the electronic components of the server Before ZA beginning these procedures be sure that you are discharged of static electricity by briefly touching a grounded earthed metal object Refer to Electrostatic Discharge Information earlier in this chapter To replace the system board battery 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter 2 Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter 4 Remove the Server Feature Board Refer to Server Feature Board earlier in this chapter 2 34 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures 5 Locate the battery on the system board 6 Slide the battery toward the post at one side of the battery holder 1 7 Lift the battery up from that side and out of its holder 2 IMPORTANT The battery should be installed with the positive polarity side positioned up NOTE If expansion boards are installed you may need to remove them to gain access to the battery
39. iant ML350 Generation 2 Server Maintenance and Service Guide 2 39 3 Diagnostic Tools This chapter provides an overview of the software and firmware diagnostic tools available for the Compaq ProLiant ML350 Generation 2 server Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 3 1 Diagnostic Tools Diagnostic Tools Utility Overview The following utilities were developed to assist in diagnosing problems testing the hardware and monitoring and managing the server hardware Table 3 1 Diagnostic Tools Tool Compaq SmartStarf M software What it is Located on the SmartStart Software for Servers CD the SmartStart utility is the intelligent way to set up your Compaq server SmartStart set up software includes the Compaq ROMPaq utility driver updates and assisted operating system installations How to run it Power up from the SmartStart Software for Servers CD Compaq Insight Manager software A client server application used to manage Compaq hardware remotely within a network environment Compaq Insight Manager reports hardware fault conditions both failure and prefailure and collects data for reporting and graphing For more information refer to the Compaq Management CD and the Compaq Insight Manager User Guide Compaq Diagnostics A utility to assist testing and or verifying operation of Compaq hardware If problems are found Compaq Diagnostics isolates failures do
40. ick Reference Guide Service training guides Compaq service advisories and bulletins Compaq QuickFind information services Compaq Insight Manager software For additional copies visit the Compaq website www compaq com Integrated Management Log The server includes an integrated nonvolatile management log that contains fault and management information The contents of the Integrated Management Log IML can be viewed with Compaq Insight Manager Telephone Numbers For the name of your nearest Compaq authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 For Compaq technical support In the United States and Canada call 1 800 OK COMPAQ For Compaq technical support phone numbers outside the United States and Canada visit the Compaq website www compaq com Text Conventions This document uses the following conventions Italic type 1s used for complete titles of published guides or variables Variables include information that varies in system output in command lines and in command parameters in text Bold type is used for emphasis for onscreen interface components window titles menu names and selections button and icon names and so on and for keyboard keys Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide vii About This Guide e Monospace typeface is used for command lines code examples screen displays error messages and user i
41. ics A Windows based tool designed to run on all Power up the SmartStart Software Utility ADU Compaq systems that support Compaq array for Servers CD or use the Diskette controllers The main functions of ADU are to Builder also located on the CD to collect all possible information about the array create ADU bootable diskettes controllers in the system and to generate a list of E detected problems Use the information provided in the ADU For a complete list of ADU error messages refer to the Compaq Servers Troubleshooting Guide Integrated A log of system events such as system failures or The IML requires Compaq operating Management Log IML nonfatal error conditions View events in the IML from within e Compaq Insight Manager e Compaq Survey utility e OS specific IML utilities system dependent drivers Refer to the Compaq Software Support CD for instructions on installing the appropriate drivers continued Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 3 3 Diagnostic Tools Table 3 1 Diagnostic Tools continued Tool ROM Based Setup Utility RBSU What it is Utility to configure some hardware installed in or connected to the server Specifically it can e Resolve resource conflicts in areas such as memory port addresses and interrupts IRQs e Configure PCI boards automatically e Provide switch and jumper settings e Manage installation of memory
42. ictive Failure Alert section in the Compaq Servers Troubleshooting Guide for details and the drive is connected to an array controller The drive is not configured as part of an array Or If this drive is part of an array a powered up controller is not accessing the drive Or The drive is configured as an online spare Off Off On It is OK to replace the drive online The drive has failed and has been placed offline Off On Off OK to replace the drive online if a predictive failure alert is received refer to the Predictive Failure Alert section in the Compaq Servers Troubleshooting Guide for details provided that the array is configured for fault tolerance and all other drives in the array are online The drive is online and configured as part of an array On or On Off OK to replace the drive online if a predictive failure alert is received refer to flashing the Predictive Failure Alert section in the Compaq Servers Troubleshooting Guide for details provided that the array is configured for fault tolerance and all other drives in the array are online The drive is online and being accessed 4 14 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Connectors Switches and LEDs Network Interface Controller LEDs The network interface controller NIC LEDs are located on the back of the server They provide the following information e The speed at which the network is being accessed e Ifthe server
43. ime 7s single session 30s multisession Stop time 4s Operating conditions Temperature 5 C to 45 C 41 F to 110 F Humidity 10 to 80 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 5 5 Physical and Operating Specifications Wide Ultra3 SCSI Hot Plug Hard Drives For information on Wide Ultra3 SCSI hot plug drive specifications refer to www compaq com Integrated Compaq NC3163 Fast Ethernet 10 100 Autoswitching NIC Specifications Table 5 6 Integrated Compaq NC3163 Fast Ethernet 10 100 Autoswitching NIC Specifications Item Network interface Description 10Base T 100Base TX Compatibility IEEE 802 2 802 3 803 3u Data transfer method 32 bit PC 33 MHz bus master Network transfer rate 10 100 Mbps Connector RJ 45 I O address and interrupt Plug and Play PCI 5 6 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Physical and Operating Specifications Integrated Dual Channel Wide Ultra3 SCSI Adapter Table 5 7 Integrated Dual Channel Wide Ultra3 SCSI Adapter Specifications Item Description Protocol Wide Ultra3 SCSI Wide Ultra SCSI Fast Wide SCSI 2 and Fast SCSI 2 Compatibility All PCI server configurations are backward compatible with Fast Fast Wide SCSI 2 Wide Ultra2 SCSI and Wide Ultra3 SCSI devices Drives supported Up to 15 SCSI devices per channel D
44. ion Board Option Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 5 1 Physical and Operating Specifications System Unit Table 5 1 System Unit Specifications Item Height without feet Description 44 5 cm 17 5 in Height with feet 46 99 cm 18 5 in Width 21 59 cm 8 5 in Depth without bezel 60 96 cm 24 0 in Depth with bezel 66 04 cm 26 0 in Weight no drives installed 27 24 kg 60 0 Ib weight approximate Input requirements International Units English Units Rated input voltage 200 VAC to 240 VAC 100 VAC to 120 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 3A 6 A Rated input power 538W BTUS per hour 1 839 Power supply output Rated steady state power 350 W Temperature range Operating 10 C to 35 C 50 F to 93 F Shipping 29 C to 60 C 20 F to 140 F Relative humidity noncondensing Operating 5 to 80 Nonoperating 5 to 90 Wet bulb temperature Maximum 38 7 C 101 7 F Acoustic noise Idle hard drives spinning 6 2 NPEL BELS 45 AVERAGE SPL dba Operating random seeks to hard drives 6 8 NPEL BELS 49 AVERAGE SPL dba 5 2 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Physical and Operating Specifications Rack Server System Unit Table 5 2 Rack Server System Unit Speci
45. is linked to the network e fthere is current network activity Refer to the Compaq Servers Troubleshooting Guide for more information on troubleshooting network controller problems JOC O O o IO R o O Q 0 e 20 e 9 x O ex oO 9 20 O XX GE D O C Du e ga ee Q 20 230 30 Xo Or 30 O So ga o CO e a o y o Figure 4 8 Network interface controller NIC LEDs Table 4 9 Network Interface Controller LEDs Item Description Status Condition 1 Speed Off 10Base T 10 Mbps 10Base T Ethernet On 100Base T 100 Mbps 100Base T Ethernet 2 Link Off No network link On Linked to network 3 Activity Off No network activity On or flashing Network activity Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 4 15 5 Physical and Operating Specifications This chapter provides physical and operating specifications for the Compaq ProLiant ML350 Generation 2 server The following specifications are provided System Unit Rack Server System Unit Memory 1 44 MB Diskette Drive IDE CD ROM Drive Wide Ultra3 SCSI Hot Plug Hard Drives Integrated Compaq NC3163 Fast Ethernet 10 100 Autoswitching NIC Integrated Dual Channel Wide Ultra3 SCSI Adapter Remote Insight Lights Out Edit
46. l Green Read write capacity per diskette high low density 1 44 MB 720 KB Drives supported 1 Drive height Third 1 0 inch 11 mm Drive rotation 300 rpm Transfer rate bits sec high low 500 250 Kbps Bytes sector 512 Sectors track high low 18 9 Tracks side high low 80 80 Access times Track to track high low 6 ms 3 ms Average high low 169 ms 94 ms Settling time 15 ms Latency average 100 ms Cylinders high low 80 80 Read write heads 2 5 4 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Physical and Operating Specifications IDE CD ROM Drive Table 5 5 IDE CD ROM Drive Specifications Item Applicable disk Description CD DA CD RW Photo CD single and multisession CD XA Ready Cdi Ready Capacity 540 MB mode 1 12 cm 650 MB mode 2 12 cm Block size 2 048 bytes mode 1 2 340 2336 bytes mode 2 2 352 bytes CD DA 2 328 CD XA Dimensions Height 12 7 mm 0 51 in Width 130 mm 5 2 in Depth 131 mm 5 24 in Weight 1 200 g 42 4 oz Data transfer rate Sustained 150 KBps sustained 1X Burst 2 500 KBps to 6 000 KBps Bus rate 40 MBps Access times typical Full stroke 100 ms Random 150 ms Disk diameter 12 cm 8 cm 4 7 in 3 15 in Disk thickness 1 2 mm 0 05 cm 0 047 in x 0 20 in Track pitch 1 6 um Cache buffer 128 KB Startup t
47. lank 249923 001 7 Air baffle 251235 001 8 Front faceplate and bezel rack model only 249928 001 9 Rackmount hardware kit with rails 134699 001 10 Removable media device blank 231212 001 Not shown Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 1 3 oe UE EU Illustrated Parts Catalog System Components Exploded View 2 System components exploded view Figure 1 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 1 4 Illustrated Parts Catalog System Components Spare Parts List Table 1 2 System Components Spare Parts List Item Description Spare Part Number 5e Power supply backplane board cover part of plastics kit 250843 001 11 System fan module 249925 001 Boards 12 System board 249930 001 18 Server Feature Board 249933 001 14 Power supply backplane board 249924 001 Mass Storage Devices 15 IDE CD ROM drive 233408 001 16 Diskette drive 233409 001 17 Hot plug hard drive cage 230995 001 Power 18 Power switch assembly 249926 001 19 350 watt power supply with power factor correction hot pluggable 249687 001 20 Processor Power Module PPM 228506 001 Options 21 Processor with Heatsink a Intel Pentium III 1 13 GHz 133 MHz processor 239324 001 b Intel Pentium III 1 26 GHz 133 MHz processor 230991 001 C Intel Pentium III 1 40 GHz 133 MHz processo
48. nput e Sans serif typeface is used for uniform resource locators URLs viii Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and spare parts lists for the Compaq ProLiant ML350 Generation 2 server See Table 1 1 Mechanical Spare Parts List and Table 1 2 System Components Spare Parts List for the names of referenced spare parts Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 1 1 Illustrated Parts Catalog Mechanical Parts Exploded View Figure 1 1 Mechanical parts exploded view Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 1 2 Illustrated Parts Catalog Mechanical Spare Parts List Table 1 1 Mechanical Spare Parts List Item Description Spare Part Number Chassis 1 Bezel door tower model only 249927 001 2 Cover kit 216104 001 a Hood panel tower model only b Access panel c Top panel 3 Hot plug hard drive cage 230995 001 4 Hot plug hard drive blank 122759 001 5 Miscellaneous plastics kit 250843 001 a Expansion board retainer b Feet 4 tower model only c Expansion board guide d Retainer clips e Power supply backplane board cover shown in Figure 1 2 6 Power supply b
49. ntial for injury exists if warnings are not observed Consult your documentation for specific details This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area X contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching ENDA These symbols on power supplies or systems indicate that the ea c equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system This symbol indicates that the component
50. ocedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Locate the battery on the Server Feature Board Slide the battery toward the post at one side of the battery holder 1 Ou amp SN Lift the battery up from that side and out of its holder 2 IMPORTANT The battery should be installed with the positive polarity side positioned up Figure 2 31 Locating and removing a Server Feature Board battery 2 36 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Power Supply To remove the power supply 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter IMPORTANT The power supply of the server is hot pluggable When removing a power supply there is no need to power down the server if the redundant power supply option is used 2 Push down on the power supply release latch 1 3 Slide the power supply out of the server 2 A DR x d MP Ne NN Figure 2 32 Removing the power supply shown with optional redundant power supply To replace the power supply reverse steps 2 and 3 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 37 Removal and Replacement Procedures Power
51. on Board earlier in this chapter Push in the Server Feature Board release latch to release the board 1 then rotate the lever outward 2 Remove the Server Feature Board 3 5 e III L f f f Figure 2 28 Removing the Server Feature Board To replace the Server Feature Board reverse steps 2 through 6 GER 2 32 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures System Board To remove the system board 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Remove the air baffle Refer to Air Baffle earlier in this chapter Remove the system fan module Refer to System Fan Module earlier in this chapter Na a ca ea Disconnect all power cables device cables and the power button cable from the system board Refer to Cable Routing Diagrams earlier in this chapter 7 Remove the Server Feature Board Refer to Server Feature Board earlier in this chapter 8 Remove all expansion board s and memory modules Refer to Expansion Board and Memory Modules earlier in this chapter 9 Remove all processors and Processor
52. q ProLiant ML350 Generation 2 Server Maintenance and Service Guide 4 Connectors Switches and LEDs This chapter contains illustrations and tables identifying and describing connectors switches and LED locations on the front panel rear panel system board hard drives and Server Feature Board for the Compaq ProLiant ML350 Generation 2 server Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 4 1 Connectors Switches and LEDs Connectors This section contains illustrations and tables identifying connector locations on the server rear panel system board and Server Feature Board Rear Panel Components Figure 4 1 and Table 4 1 show and describe the location of connectors on the rear panel of the server JOG e Figure 4 1 Rear panel connectors Table 4 1 Rear Panel Components o u NO Onda es NO 2626249 On ol SES ELO O O Or Q Q Q jo O Item Description Item Description 1 Power cord connector 7 Keyboard connector 2 SCSI connector knockouts 8 Serial port B connector 3 Video connector 9 Parallel port connector 4 RJ 45 Ethernet connector 10 Serial port A connector 5 Unit Identification UID LED button 11 USB ports 6 Mouse connector 4 2 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Connector
53. r 259594 001 23 CR2032 lithium battery for system board and Server Feature Board 234556 001 24 Memory a PC 133 MHz ECC Registered SDRAM DIMM 128 MB 159226 001 b PC 133 MHz ECC Registered SDRAM DIMM 256 MB 159304 001 c PC 133 MHz ECC Registered SDRAM DIMM 512 MB 159227 001 d PC 133 MHz ECC Registered SDRAM DIMM 1 GB 163902 001 Not shown continued Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Illustrated Parts Catalog Table 1 2 System Components Spare Parts List continued Item Description Spare Part Number Miscellaneous 28 Enhanced keyboard carbon 244000 001 29 Signal cable kits 163353 001 a IDE ribbon cable assembly b Diskette drive cable assembly c Removable media device SCSI cable 30 SCSI LVD cable 249931 001 31 Return kit tower model only 249929 001 32 Return kit rack model only 250189 001 33 Country kit 249932 001 34 Tower to rack conversion kit 250841 001 35 Maintenance and service guide 250840 001 Not shown 1 6 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 Removal and Replacement Procedures This chapter provides subassembly module level removal and replacement procedures for the Compaq ProLiant ML350 Generation 2 server Run the diagnostics program to be sure that all components operate properly To service the server you may need a Torx T 15 screwdriver Compaq ProLiant ML350 Genera
54. ric shock and hazardous energy levels only authorized service technicians should attempt to repair this equipment Improper repairs can create conditions that are hazardous Symbols in Text These symbols may be found in the text of this guide They have the following meanings WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information IMPORTANT Text set off in this manner presents clarifying information or specific instructions NOTE Text set off in this manner presents commentary sidelights or interesting points of information A Important Safety Information Before installing this product read the Important Safety Information document provided Compaq Technician Notes WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide v About This Guide
55. rom the processor socket 2 Figure 2 26 Removing a processor To replace the processor reverse steps 2 through 7 2 30 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Processor Power Module WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching them To remove a Processor Power Module PPM 1 NAO E es SD Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Locate the PPM to be removed Press the latches outward to release the PPM 1 Pull the PPM away from the socket 2 Figure 2 27 Removing a Processor Power Module PPM To replace a PPM reverse steps 2 through 6 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 31 Removal and Replacement Procedures Server Feature Board To remove the Server Feature Board 1 ot cen es uS Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Open the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Remove the expansion board retainer Refer to Expansi
56. s Switches and LEDs System Board Components Figure 4 2 and Table 4 2 show and describe the location of components on the system board of the server Figure 4 2 System board components Table 4 2 System Board Components Item Description Item Description 1 Processor socket 1 populated 14 16 pin Remote Insight connector 2 Processor socket 2 15 Server Feature Board connector 3 Processor Power Module PPM socket 1 16 32 bit 33 MHz PCI slot populated 4 Processor Power Module PPM socket 2 17 64 bit 33 MHz PCI slots 5 Power supply connectors 18 System fan connector 6 Secondary IDE connector 19 Mouse connector 7 Diskette drive connector 20 Unit ID LED button 8 DIMM sockets 21 Keyboard connector 9 Primary IDE connector 22 Serial port B connector 10 Power button connector 23 Parallel port connector 11 System configuration switch 24 Serial port A connector 12 Replaceable lithium battery CR2032 25 USB port 13 30 pin Remote Insight connector 26 USB port Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 4 3 Connectors Switches and LEDs Server Feature Board Components Figure 4 3 and Table 4 3 show and describe the Server Feature Board components Figure 4 3 Server Feature Board components Table 4 3 Server Feature
57. s 4 7 and 4 8 to analyze current status for hot plug hard drives that are connected to an array controller CAUTION To avoid data loss read Hot Plug Hard Drive Replacement Guidelines in the Compaq Servers Troubleshooting Guide before removing a hard drive Figure 4 7 Hot plug hard drive LEDs Table 4 7 Hot Plug Activity LEDs Item LED Function 1 Activity Online 3 Fault For additional information on troubleshooting hard drive problems refer to Hard Drive Problems and SCSI Device Problems in the Compaq Servers Troubleshooting Guide Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 4 13 Connectors Switches and LEDs Table 4 8 Hot Plug SCSI Hard Drive LED Combinations Activity Online Fault Meaning On Off Off Do not remove the drive Removing a drive during this process causes data loss The drive is being accessed and is not configured as part of an array On Flashing Off Do not remove the drive Removing a drive during this process causes data loss The drive is rebuilding or undergoing capacity expansion Flashing Flashing Flashing Do not remove the drive Removing a drive during this process causes data loss The drive is part of an array being selected by the Array Configuration Utility ACU Or The Options ROMPaq is upgrading the drive Off Off Off It is OK to replace the drive online if a predictive failure alert is received see the Pred
58. sables Off Configuration can be changed Mies ab TOWE On Configuration is locked and NVRAM to tbe ch d reconfigure the cannone cnanged system 3 Off Tower or rack Used to specify a Off Tower configuration configuration tower or rack On Rack confi ti configuration n Rack configuration 4 Off Enable diskette Enables or disables Off Diskette drive boot is controlled boot booting from the by the configuration diee On Diskette boot is disabled 5 Off Password disable Used to disable Off Password enabled password On Password disabled 6 Off Clear CMOS and Used to clear system Off Normal NVRAM configuration settings On When server is powered up all system configuration information is erased 7 Off Reserved N A N A 8 Off Reserved N A N A Note Switch positions 7 and 8 are reserved for Compaq authorized service providers only Do not change the specified default setting for these positions unless instructed otherwise 4 6 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Connectors Switches and LEDs Resetting System Configuration Settings It may be necessary at some time to clear and reset system configuration settings When the system configuration switch position 6 is set to the on position the system is prepared to erase all system configuration settings from both CMOS and nonvolatile RAM NVRAM IMPORTANT Clearing NVRAM deletes your configuration information Refer to Chapter 5 of the
59. tion 2 Server Maintenance and Service Guide 2 1 Removal and Replacement Procedures Electrostatic Discharge Information An electrostatic discharge ESD can damage static sensitive devices or microcircuitry Proper packaging and grounding techniques are necessary precautions to prevent damage To prevent electrostatic damage observe the following precautions Transport products in static safe containers such as conductive tubes bags or boxes Keep electrostatic sensitive parts in their containers until they arrive at static free stations Cover workstations with approved static dissipating material Use a wrist strap connected to the work surface and properly grounded earthed tools and equipment Keep work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing Make sure that you are always properly grounded earthed when touching a static sensitive component or assembly Avoid touching pins leads or circuitry Always place drives with the Printed Circuit Board PCB assembly side down Use conductive field service tools 2 2 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Symbols on Equipment These symbols may be located on equipment in areas where hazardous conditions may exist WARNING This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard The pote
60. umber 1 5 removing 2 19 replacing 2 20 IDE CD ROM drive part number 1 5 specifications 5 5 IDE ribbon cable assembly part number 1 6 IML Integrated Management Log 3 3 indicators See LEDs INSPECT accessing 3 2 described 3 2 IRQ conflict resolving 3 4 J jumper settings obtaining 3 4 K keyboard part number 1 6 kits country part number 1 6 cover part number 1 3 miscellaneous plastics part number 1 3 return rack part number 1 6 return tower part number 1 6 signal cable part number 1 6 tower to rack conversion part number 1 6 L labels symbols on equipment 2 3 LEDs AC power 4 10 external health 4 10 fan status 4 12 hard drive 4 13 hard drive activity 4 14 hard drive fault 4 14 hard drive online 4 14 hard drive table of combinations 4 14 internal health 4 11 memory 4 12 network activity 4 15 network link 4 15 network speed 4 15 NIC Network Interface Controller 4 15 NIC front panel status 4 10 overview 4 8 Power On Standby 4 10 power supply 4 12 PPM 1 status 4 12 PPM 2 status 4 12 processor status 4 12 processor thermal 4 12 processor 2 status 4 12 processor 2 thermal 4 12 Index 2 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Index Server Feature Board seating status 4 12 system board 4 11 system status 4 10 system status summary 4 9 temperature threshold 4 12 unit identification 4 11 M maintenance and service guide part number
61. us LED Green System on AC power available Do not remove power from system Flashing green System in standby mode AC power available Do not remove power from system Amber System is off AC power available 3 NIC LED Off No connection Green Linked to network Flashing green System linked and activity present on network 4 External health Off System off and health good Green System on AC power available Amber System degraded on or off with auxiliary power Red System critical on or off with auxiliary power 5 Internal health Off System off and last health good Green System on AC power available Amber System degraded system on or off with auxiliary power continued 4 10 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Connectors Switches and LEDs Table 4 5 Power Button System Status LEDs and Unit Identification Button continued Item Description Status Description Red System critical system on or off with auxiliary power 6 Unit N A Allows the user to activate or deactivate unit identification Pushing Identification the button activates unit identification shown by the blue UID LED so UID button that the onsite administrator can identify a particular server 7 Unit Off Identification off Identification UID LED Blue Identification on Flashing blue Remote console activity CAUTION When the power LED is green it is unsafe to remove AC power from the system System Board LEDs Figure 4
62. wn to replaceable parts whenever possible Diagnostics and utilities are located on the Compaq system partition on the hard drive and must be accessed when a system configuration error is detected during Power On Self Test POST The server must be connected to a monitor to allow viewing of error messages For a complete list of POST error messages refer to the Compaq Servers Troubleshooting Guide INSPECT A utility that provides a report detailing system INSPECT can be run from the information Compaq Diagnostics program continued 3 2 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Diagnostic Tools Table 3 1 Diagnostic Tools continued Tool Compaq Survey utility What it is Compaq Survey utility is an information gathering program that runs on servers gathering critical hardware and software information from various sources This utility is for servers running Microsoft Windows NT or Novell NetWare If a significant change occurs between data gathering intervals previous information is marked and the survey text file is overwritten to reflect the latest configuration and changes since the last configuration This utility provides a historical record of change events for server hardware and software How to run it Install the Survey utility from the SmartStart Software for Servers CD the Compaq Integration Maintenance utility or the Compaq Management CD Array Diagnost
63. zel Door earlier in this chapter Slide the hard drive release latch 1 to open the ejector lever 2 4 Pull the hard drive out of the drive bay Figure 2 14 Removing a hot plug hard drive To replace a hot plug hard drive push the drive back into the bay then close the ejector lever to fully seat the drive 2 18 Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide Removal and Replacement Procedures Hot Plug Hard Drive Cage To remove a hot plug hard drive cage 1 Complete the preparation procedures Refer to Preparation Procedures earlier in this chapter Remove the bezel door Refer to Bezel Door earlier in this chapter Remove the access panel Refer to Access Panel earlier in this chapter Disconnect the power cable from the back of the hard drive cage 1 Disconnect the SCSI cable from the back of the hard drive cage 2 Figure 2 15 Disconnecting cables from the hot plug hard drive cage Compaq ProLiant ML350 Generation 2 Server Maintenance and Service Guide 2 19 Removal and Replacement Procedures 6 Remove all hard drives and drive blanks Refer to Hot Plug Hard Drive Blank earlier in this chapter 7 With a Torx T 15 screwdriver remove the four screws securing the drive cage to the chassis 1 8 Pull the drive cage away from the chassis 2

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