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1. aa xa wa t sy Figure 7 4 SW2 Module Location Pentium Il System Board Table 7 4 Pentium II System Board Processor Speed Switch Settings S1 2 3 S4 Processor Speed ON ON OFF OFF 233 ON OFF ON ON 266 ON OFF ON OFF 300 Note The bus speed is hard wired to 66 MHz 7 2 System Board Jumpers This section provides information for setting jumpers for enabling disabling passwords and clearing the configuration CMOS When you change a security feature you will need to reset a jumper and reconfigure the computer to recognize this change If the system configuration is incorrect your computer may not work properly and you may receive error messages on the screen Setting the system board jumpers is part of the reconfiguration process along with running the Computer Setup utility To change the system board jumpers you must remove the system unit cover or access panel For procedures on removing the system unit cover or access panel refer to Chapter 5 for desktop computers and to Chapter 6 for minitower computers CAUTION sure to turn off the computer before changing a jumper setting damage to the system board can result N WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching 7 6 Jumper and Switch Information 7 2 4 Setting Power On Password Jumpers The power on password feature is enabled or disabled by moving the jumper
2. tertie tette oh tenete enit 1 9 1 3 11 Power Supply bet ete e e een Rec eeu cts 1 9 1 3 12 Diskette Drive Interface netter reos 1 9 1 3 13 Serial Port p a a eren ettet pere eene e dene Sie 1 9 13 14 Par llel Port runnner arerioa Eee 1 9 1 3 15 SySstem Rec e in qr ERE 1 10 1 3 16 Keyboard Mouse Controller eese 1 10 1 3 17 Real Time Clock and CMOS RAM seen 1 10 1 3 18 Power Supply Fan A nnne ener ener 1 10 1 39 19 Cac M C TI 1 10 1 3 20 Software sen tae eese eee baee tbe e pU 1 10 1 3 21 Ordering Additional Operating System Drivers 1 11 1 3 22 Intelligent Manageability a 1 12 1 4 Desktop Computer Features a 1 14 Contents iii iv 14 1 Front Panel Controls and LEDS 1 14 1 4 2 Drive Positions ate eet ient ib ient 1 15 1 4 3 Rear Panel Connectors nennen 1 16 1 5 Minitower Computer Features 1 17 1 5 1 Front Panel Lights and Controls ener 1 17 1 5 2 Drve Positions eee onere 1 18 1 5 3 Rear Panel Connectors eene teen eret obs 1 20 1 6 Enhanced Keyboard creeeren e e aiia
3. Using your mouse put a check in the box next to the files you want to restore Putting a check next to the drive icon automatically selects all the files on that drive To deselect a file click the box next to it Click Next Step Select the destination drive SN Re 10 Follow the instructions that appear on the screen until the installation is complete 2 13 Prefailure Warranty The Prefailure Warranty is standard for select components of all Compaq Monsters Series of Personal Computers It extends the Compaq three year limited warranty by applying it to critical system components before they actually fail The Prefailure Warranty ensures that when you receive notification of a prefailure condition through Compaq Insight Manager the component is replaced under warranty The Compaq Monsters Series of Personal Computers components covered by the Prefailure Warranty are m Error Correcting Code ECC memory with ECC memory modules only m IDE EIDE hard drives m SCSI hard drives m Ultra ATA hard drives Compaq Deskpro 2000 Series of Personal Computers 2 27 chapter 3 ILLUSTRATED PARTS CATALOG This chapter provides an illustrated parts breakdown and a reference for spare parts for the Compaq Deskpro 2000 Series of Personal Computers Figure 3 1 Compaq Deskpro 2000 Series Personal Computer Compaq Deskpro 2000 Series of Personal Computers 3 1 3 1 System Unit i E e EE u
4. 3 Install one wafer screw on the right side of the drive or bracket towards the front This acts as a guide rail to align the bracket in the drive bay K Figure 6 40 Installing the Wafer Screw on the Right Side of the Bracket Use the screws provided on the front of the unit These screws may be different from those illustrated Compaq Deskpro 2000 Series of Personal Computers 6 39 4 Install the drive or bracket assembly into the drive bay Ensure that the guide screw fits into the tab on the side of the bay 5 Secure the drive or bracket assembly with two wafer screws Figure 6 41 Installing the Bracket Assembly and Securing It with the Wafer Screws 6 40 Removal and Replacement Procedures Minitower 6 Connect the drive cables Refer to Section 6 19 1 for a diskette drive and Section 6 19 2 for a CD ROM drive Figure 6 42 Connecting the Power and the Signal Cables to a Hard Drive 7 Remove the bezel blank from the front bezel if necessary Section 6 16 3 8 Install the front bezel Section 6 16 1 9 Install the access panel Section 6 6 1 10 The system will automatically recognize a hard drive sold by Compaq and will automatically reconfigure the computer If you have installed a third party hard drive you will need to run Computer Setup to reconfigure the computer Refer to Chapter 2 Compaq Utilities for information on running Computer Setup Compaq Deskpro 2000 Series of Personal C
5. COMPAQ MAINTENANCE amp SERVICE GUIDE Compaq Deskpro 2000 Series of Personal Computers Pentium Processor with MMX Technology and Pentium Il Processor j September 1997 Edition K Deskpro 27804 1 001 278785 002 Notice The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains information protected by copyright No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 1997 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq Deskpro Registered U S Patent and Trademark Office Microsoft MS DOS and Windows are registered trademarks of Microsoft Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Product names mentioned herein may be trademarks and or registered trademarks of their respective companies Maintenance and Service Guide Compaq Deskpro 2000 Series of Personal Computers Pentium Processor with MMX Technology and Pentium II Processor Second Edition September 1997 Part Number 2787
6. Continued Table E 18 Continued Error Code XXXX 41 XXXX 42 XXXX 43 XXXX 44 XXXX 50 XXXX 51 XXXX 52 XXXX 53 XXXX 54 XXXX 60 XXXX 61 XXXX 65 XXXX 90 XXXX 91 XXXX 99 Description SCSI bus stayed busy ACK REQ lines bad ACK did not deassert Parity error Data pins bad Data line 7 bad MSG C D and or 1 0 lines bad BSY never went busy BSY stayed busy Controller CONFIG 1 register bad Controller CONFIG 2 register bad Media not unloaded Fan failure Over temperature Autoloader reported tapes not loaded properly Recommended Action Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Ensure fan s connected Replace nonfunctional fan s Ensure proper air flow ask NS instructions 2 Change autoloader magazine Compaq Deskpro 2000 Series of Personal Computers Perform required maintenance and cleaning Install tape s in autoloader tape drive according to test E 11 appendix F POST ERROR MESSAGES An error message results if the Power On Self Test encounters a problem This test runs when the system is turned on checking assemblies within th
7. Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free workstations Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Personal Grounding Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive strips must be worn in contact with the skin 4 1 6 Recommended Materials and Equipment Other materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks ap
8. Metric 3 4 cm 11 3 cm 6 0 cm 130 g 400 dpi 25 cm sec 0 C to 40 C 20 C to 60 C Exceeds 483 km Exceeds 1 million operations 10 to 90 noncondensing No hard errors through 15 kV specific performance depends on host system Supported Graphics Resolutions Table 8 16 S3 Trio64V2 GX 1 MB SGRAM 2 MB SGRAM Resolution Maximum Refresh Rate Hz Colors Supported Colors Supported 640 x 480 85 16 7 M 16 7 M 800 x 600 85 65 K 16 7 M 1024 x 768 85 256 65 K 1280 x 1024 75 N A 256 Compaq Deskpro 2000 Series of Personal Computers 8 15 8 16 Resolution 640 x 480 800 x 600 1024 x 768 1280 x 1024 Resolution 800 x 600 Resolution 640 x 480 800 x 600 1024 x 768 1152 x 864 1280 x 1024 1600 x 1200 1 MB SGRAM 2 MB SGRAM Maximum Refresh Rate Hz Colors Supported Colors Supported 85 16 7 M 16 7 M 85 65 K 16 7 M 85 256 65 K 75 N A 256 Table 8 18 Matrox MGA 1064SG Embedded Graphics Controller 2 MB SGRAM 4 MB SGRAM Colors Supported Colors Supported 640 x 480 16 7M 16 7M 16 7M 16 7M 1024 x 768 64K 16 7M 1152 x 864 64K 16 7M 1280 x 1024 256 16 7M 1600 x 1200 256 64K Table 8 19 Matrox Millennium II PCI Board 2 MB WRAM 4 MB WRAM 8 MB WRAM Colors Supported Colors Supported Colors Supported 16 7M 16 7M 16 7M 16 7M 16 7M 16 7M 64K 16 7M 16 7M 64K 16 7M 16 7M 256 16 7M 16 7M 256 64K 16 7M Specifications Table 8 17 MPEG1 Graphics Controller appendix A CONNECTOR PIN ASSIGNMENTS This appendix co
9. eerte meh te rire te EIE SR Tere aee repr deni 6 5 6 6 Access Panel oe e e pe ntt erede cede 6 5 6 6 2 Minitower J entente 6 6 Riser Brace ioi eoe eee e eue et DR tne ERE RD 6 7 Expansion Board n reU a ee eee TERAPIA 6 8 Expansion Board Guide iet RE ee ee eet ertet A rente 6 10 Riser Board esee eerie ee Phe eee e E IS ER de de 6 11 Speaker eue nee o beu red RI D RR 6 12 System Board Components S ee ener nnne 6 13 6 12 1 Memory Module 6 13 6 12 2 MICrOpIOCESSOFL a l e te etiem RELIER ES 6 14 6 12 3 Cache Memory Pentium System Only 6 17 6 12 4 System Board Graphics Memory Module Upgrade 6 18 Nuus 6 19 Replacement Battery a L uC u tenente ener i a eene 6 22 ISA Option Board Retainer esses nne etre 6 24 6 16 Front Bezel Assembly saka au ei e i 6 25 6 16 1 Front uii eii ote ete orte t eI De Ur 6 25 6 16 2 Power ettet ia etr t eie Paypi mayi 6 26 6 16 3 Bezel Blank ia aint Ie DET es 6 27 6 16 4 Compaq L080 2 eode eee 6 28 6 17 Power Supply Assembly eene 6 29 6 17 1 Power Supply Switch Assembly eee 6 29 6 17 2 Power Supply ete tete tt ee ete e rp e 6 31 6 18 LED Cable e
10. 1 Access Computer Setup from the Compaq Utilities menu 2 Use Computer Setup to select the settings for the Replicated Setup 3 Select File Save System Configuration from the menu bar and follow the instructions on the screen 4 To restore the Replicated Setup select File Restore System Configuration from the menu bar and follow the instructions on the screen For help on specific features provided by the Computer Setup click Help Power Management Use Computer Setup accessible through the Compaq Utilities menu to establish modify or disable Power Management features 93 Disable monitor timeouts in Computer Setup first then establish the settings in Windows 95 to avoid potential conflicts Use Display Properties to establish modify or disable Power Management settings for the monitor To access Display Properties right click on the Windows Desktop then choose Properties Compaq Utilities Compaq Integrated Software Additional support software is available on the Support Software CD for Compaq Desktop Portable and Workstation Products and the Compaq World Wide Web site www compaq com This software supplements the installation of off the shelf Microsoft operating systems and lets you quickly and easily install the correct Deskpro device drivers and other software required for top performance Universal Driver Manager Compaq has created a Universal Driver Manager UDM release that supports all Compaq QVisi
11. 181456 091 181456 131 181456 071 181456 101 275940 001 133421 051 133421 041 133421 061 133421 071 133421 001 International spares not available from Houston North American customers can order backup sets of all software on diskette format from the Compaq Order Center Illustrated Parts Catalog continued Table 3 16 Continued Description Desktop management 3 0 Agents SCO Unix Support Drivers 05 2 Support Drivers S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX S3 Trio64V2 GX Windows NT Support Drivers Flash for System ROM ESS 1868 Audio Drivers QuickFind for Windows CD ROM Kit US QuickFind for Windows CD ROM Kit Outside US Matrox Video Drivers Pentium II system only Brazilian Portuguese Pentium system only Czechoslovakian Pentium system only Danish Pentium system only Dutch Pentium system only English Pentium system only Finnish Pentium system only French Pentium system only German Pentium system only Hungarian Pentium system only Italian Pentium system only Japanese Pentium system only Norwegian Pentium system only Polish Pentium syst
12. Media hard error Media hard error Media hard error Unknown Controller timed out Unrecoverable error Controller drive disconnected Illegal controller command Invalid SCSI bus phase Invalid SCSI bus phase Invalid SCSI bus phase Error status from drive Target timed out E 10 Diagnostic Error Codes Table E 18 SCSI Test Error Codes Recommended Action Check cable connections Check for and install DATA CD or write enabled tape in drive Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device 1 Disable write protect on tape cartridge 2 Replace tape drive Replace the indicated device Replace the indicated device 1 Back up data and perform Surface Analysis to reallocate defect 2 Replace drive 1 Replace current DATA CD with different DATA CD 2 Replace drive 1 Ensure correct media type for this tape drive 2 Replace current tape with new tape 3 Replace tape drive Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device Replace the indicated device
13. Removal and Replacement Procedures Minitower To install the processor complete the following steps 1 Lower the processor into the ZIF socket Ensure that pin 1 on the processor aligns with pin 1 on the ZIF socket The location of pin 1 is indicated by a star on the system board 9X The handle on the ZIF socket in the picture may not look identical to the one on the p y computer All handle types perform the same function 2 Push the ZIF handle on the ZIF socket back into place to secure the processor 3 If the processor has a raised center install thermal pad number 243226 001 on top of the processor before installing the heat sink If the processor has a flat center install thermal pad number 184616 002 on top of the processor before installing the heat sink CAUTION Using the wrong thermal pad may cause the processor to overheat short resulting in failure Install the heat sink and the heat sink retaining clip Install the riser brace Replace any cables that were removed s Replace the access panel Pentium Il System Board To remove the microprocessor from the Pentium II system board complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove any cables attached to expansion boards on the riser assembly 3 Remove the riser brace Section 6 7 WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to c
14. Supported Configuration Yes No Yes No Yes No Yes Yes Yes Yes No No during POST the ROM will issue a 213 Incompatible DIMM in Slot x x x error message and halt the processor the system will not boot The x in the error message equals the slot number s of the incompatible DIMM s If an unsupported configuration is found the solution is to replace the x4 DIMM or move the x8 x32 DIMMs into a supported configuration Compaq Deskpro 2000 Series of Personal Computers H 3 A access panel illustrated 3 4 removal and replacement 6 5 spare part number 3 5 activity lights 1 14 1 17 add in devices listing 2 5 agency requirements power cord B 2 Alt key 1 23 asset management 1 12 2 15 AssetControl 1 12 2 15 audio resolving hardware conflicts G 12 specifications 8 14 test error codes E 7 audio board illustrated 3 10 spare part number 3 11 auto configuration utility 1 8 IDE 1 8 PCI 1 8 automatic soft drive types C 2 B Backspace key 1 23 base memory 1 6 battery connector installation 5 21 6 22 7 9 onboard 4 7 removal and replacement Pentium II system 5 21 6 22 removal and replacement Pentium system 5 21 6 22 bays 1 4 1 15 1 18 Index beeps 2 20 bezel blank removal and replacement 5 25 6 27 Bidirectional Standard Parallel Port SPP 1 9 BIOS 1 4 upgrades 1 9 boxed processor Intel 7 4 boxes shipping spare part number 3 24 broke
15. for more information Compaq Deskpro 2000 Series of Personal Computers 1 19 1 5 3 Rear Panel Connectors The following illustration shows the rear panel connectors of the minitower computer Each connector includes an icon to help you identify its function Figure 1 7 Rear Panel Connectors 1 20 Product Description e e aje eee f Switches voltage between 115 V U S and 230 V to meet geographical requirements Component Voltage Select Switch Serial Connector Parallel Connector Keyboard Connector Mouse Connector Universal Serial Bus Connector Monitor Connector Power Cord Connector Microphone Connector Line In Audio Connector Line Out Audio Connector Headphone Connector Table 1 8 Rear Panel Connectors Function Connects a serial device such as a serial printer Connects a parallel device such as a parallel printer Connects the keyboard Connects the mouse Connects the computer to any peripheral while the computer is operating Is a fully functional Plug and Play connector Connects a monitor to an embedded graphics controller Connects the computer to an electrical power outlet Connects a microphone for recording sound and voice Connects an external audio input device Connects an external audio output device such as powered speakers or a cassette tape recorder Connects headphones not suitable for unpowered speakers Audio featu
16. power supply and mass storage devices The use of a riser brace to hold the riser board and any expansion boards installed allows for easy access to the system board The power supply is mounted in the top of the unit All internal components are immediately accessible when the side panel is removed The minitower s tray mounted system board is easily removed after taking off the side panel and riser brace Details of the disassembly procedure for minitower models are found in Chapter 6 Removal and Replacement Procedures Detailed descriptions of the system components are presented in the sections that follow Compaq Deskpro 2000 Series of Personal Computers 1 5 1 3 2 System Board The desktop and minitower models of the Compaq Deskpro 2000 Series of Personal Computers have a single system board configuration The Pentium system board uses an Intel Pentium processor The Pentium II system board uses the Intel Pentium II processor The processors are designed using MMX technology The desktop units of both systems have the I O panel mounted to the system board and is spared with the I O panel On the minitower the system board is attached to a sliding tray and is spared with the tray 1 333 Processor The Pentium system boards run at processor speeds of 166 MHz 200 MHz or 233 MHz depending on the model A computer with a processor speed of 166 MHz can be upgraded to a processor speed of either 200 MHz or 233 MHz A computer with pro
17. 1 13 2 16 EIDE See IDE electrostatic damage preventing 4 2 electrostatic discharge information 4 1 enhanced keyboard 1 22 Enhanced Parallel Port EPP 1 9 enhanced support software 2 23 CD 2 23 world wide web 2 23 error code information 1 10 error messages POST F 1 Esc key 1 23 ESS 1868 audio board illustrated 3 10 spare part number 3 11 Ethernet BNC connector pin assignments A 3 RJ 45 connector pin assignments A 3 expansion board removal and replacement 6 8 expansion board guide removal and replacement 5 20 6 10 expansion board inboard removal and repalcement 5 10 expansion board outboard removal and replacement 5 11 expansion boards 1 9 Extended Capabilities Port ECP 1 9 extended memory 1 6 F FailSafe Boot Block ROM 2 20 fan 1 10 fault management 1 13 2 16 features common 1 4 Pentium II system 1 3 Pentium system 1 3 feet illustrated 3 2 3 4 removal and replacement 5 4 6 3 spare part number 3 3 3 5 flash ROM 2 18 front bezel illustrated desktop 3 2 illustrated minitower 3 4 removal and replacement 5 23 6 25 spare part number desktop 3 3 spare part number minitower 3 5 front panel controls 1 14 1 17 function keys 1 23 G general cleaning precautions 4 4 general requirements power cord B 1 generating static 4 1 graphics controller options 1 25 memory options 1 25 overview 1 7 resolution 1 7 graphics memory illustrated 3 10 re
18. 100 12F 130 131 132 16F 170 177 178 1EF 1F0 1 7 1F8 1FF 200 201 Specifications Table 8 5 System 1 0 System Function Shipping Configuration DMA Controller 1 Unused Interrupt Controller 1 Counter Timer Unused Keyboard Controller Port B Unused Keyboard Controller Unused NMI Enable Real Time Clock Unused DMA Page Registers Unused Port A Unused Interrupt Controller 2 DMA Controller 2 Unused 483 Configuration Index Data 483 Fast A20 Fast Reset Co Processor Busy Clear Reset Unused 483 CPU Speed Slow Fast Unused 483 PGL Configuration Lock Unused 483 PGL Configuration Unlock Unused Unused Modem PGL Index Data Default Alt 140h 260h 270h Unused Reserved Unused Fixed Disk Controller Unused Unused Unused Continued Table 8 5 continued 1 0 Address Hex 202 21F 220 22F 230 277 278 27F 280 2E7 2E8 2EF 2F0 2F7 2F8 2FF 300 317 318 319 31A 36F 370 377 378 37F 380 387 388 38B 38C 397 398 399 39A 3AF 3BB 3BC 3BF 3DF 3E0 3E7 3E8 3EF 3F7 3F8 3FF System Function Shipping Configuration Unused Business Audio Default Alternate 240h 260h 280h Unused Reserved Parallel Port Unused Reserved Serial Port Unused Modem COM 2 Unused Unused Unused Reserved 2 Diskette Drive Parallel Port Primary Unused FM Synthesizer OPL3 Unused Super Al O I
19. Rear Panel Connectors Function Connects the computer to an electrical power outlet Connects a microphone for recording sound and voice Connects an external audio input device Connects an external audio output device such as powered speakers or a cassette tape recorder Connects headphones not suitable for unpowered speakers Switches voltage between 115 V U S and 230 V to match geographical requirements Connects a serial device such as a serial printer Connects a parallel device such as a parallel printer Connects the keyboard Connects the mouse Connects the computer to any peripheral while the computer is operating Is a fully functional Plug and Play connector Connects a monitor to an embedded graphics controller Audio features are available on select models only Product Description 1 5 Minitower Computer Features The Compaq Deskpro 2000 Minitower Personal Computer comes with a mouse and keyboard Not supplied is a Compaq color monitor or other compatible monitor which is required to operate your computer 1 5 1 Front Panel Lights and Controls Figure 1 5 Power Switch and Front Panel Lights Table 1 6 Lights and Controls Ref Component Function Power Switch Turns the computer on and off e Power On Light Turns on when the computer is turned on e Hard Drive Activity Light Turns on when the hard drive is reading or writing o Diskette Drive Activity Light Turns on when the diskette dr
20. Simplify and help ensure the accuracy of inventory and accounting procedures Streamline service calls by giving the administrator fast access to the Compaq personal computer configuration and history Simplify remote software distribution procedures by allowing the system administrator to identify software and revision levels remotely Compaq Deskpro 2000 Series of Personal Computers 2 15 2 16 2 11 2 Fault Management Fault Management features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime When a fault occurs the computer displays a Local Alert message containing a description of the fault and any recommended actions You can then view current system health by using Compaq Insight Personal Edition If the computer is connected to a network managed by Compaq Insight Manager or other simple network management protocol SNMP based management products e g HP OpenView or IBM Tivoli TME10 NetView the computer also sends a fault notice to the network management application SMART II Hard Drive Fault Prediction The SMART II hard drive monitors hard drive activity to predict failures before they occur Fault prediction and failure indication parameters such as abnormal variations in spinup and seek times or non correctable read and write errors are tracked to determine the hard drive condition Should these errors become significant the computer displays a warning
21. To remove the graphics module reverse the above procedure 6 13 System Board To remove the system board complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove the riser brace Section 6 7 Ifa replacement external battery is installed on the system board do not unplug the battery from the system board connector as that will erase the CMOS Remove the external battery from the hook and loop fastener on the chassis but leave it electrically connected to the system board 3 Disconnect any cables attached to the system board AN CAUTION If memory has been upgraded with a DIMM taller than 1 25 inches 3 2 cm in the memory socket closest to the edge of the board the DIMM must be removed prior to removing the system board to prevent damaging the DIMM the DIMM socket or the system board It is not necessary to remove the system board in order to remove or install the DIMMs 4 Remove any DIMMs installed on the system board Section 6 12 1 5 Slide the system board tray out of the computer Figure 6 19 Removing the Pentium System Board Compaq Deskpro 2000 Series of Personal Computers 6 19 Figure 6 20 Removing the Pentium II System Board To replace the system board reverse the above procedure 6 20 Removal and Replacement Procedures Minitower gt When installing the Pentium II system board ensure that the air duct is mounted in the front of the chassis with the alignment flap
22. the keyboard may not function properly m Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly 4 2 4 Cleaning the Monitor Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor m To clean the monitor body follow the procedures in Section 4 2 2 4 2 5 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off m Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly m clean the mouse body follow the procedures in Section 4 2 2 Compaq Deskpro 2000 Series of Personal Computers 4 5 4 6 4 3 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Tools and Software Requirements To service the computer you need the following m Torx T 15 screwdriver m Flat bladed screwdriver m Diagnostics software m Tool kit
23. 0107 xx 0108 xx 0109 xx 0110 xx 0113 01 0114 01 Table E 2 Microprocessor Test Error Codes Description CPU test failed Coprocessor error DMA controller failed Interrupt controller failed Port error Keyboard controller self test failed CMOS RAM test failed CMOS interrupt test failed CMOS clock test failed Programmable timer test failed Protected mode test failed Speaker test failed Diagnostic Error Codes Recommended Action Replace the system board and retest 1 Run Computer Checkup or Computer Setup and retest 2 Replace the system board and retest The following step applies to error codes 0103 xx through 0106 xx Replace the system board and retest The following steps apply to error codes 0107 xx through 0109 xx 1 Replace the battery clock module and retest 2 Replace the system board and retest The following step applies to error codes 0110 xx through 0113 01 Replace the system board and retest 1 Verify the speaker connection 2 Replace the system board and retest Table E 3 Memory Test Error Codes Error Code Description Recommended Action 0200 xx Memory machine ID test failed Reinsert memory modules and retest 0202 xx Memory system ROM checksum failed The following steps apply to error codes 0202 xx through 0211 xx 0203 xx Memory write read test failed 1 one memory module at a time until the error message stops 0204 xx Memory address test failed 2 Replace oth
24. 2 000 volts without incurring any system downtime or data loss 2 11 3 Security Management As access to a network increases so does the risk of unauthorized access to critical information and theft of valuable components The Compaq personal computer provides a robust set of security features to protect the computer and data from unauthorized access m Physical security features such as the cable lock provision help prevent theft or unauthorized access to internal components such as processor and memory m Setup and Power On Passwords help prevent unauthorized access to information stored on the computer or the network m DIMM configuration changes will trigger local and remote alert messages providing timely notice of unauthorized additions changes or removals This feature is supported on all Compaq DIMMs and others that comply with the DIMM SPD standard m The Ownership Tag displays ownership information during system restart The Ownership Tag information can be entered or modified in Computer Setup and is protected by the Setup Password m Drive and media security features control access to the information stored on the computer and can prevent unauthorized transfer of data to a diskette drive or other removable storage media e g LS 120 PD CD These features can also prevent startup from the removable media drives W Device disabling features can prevent unauthorized transfer of data over fax modems serial ports parallel p
25. 20 21 22 23 Compaq V40 Color Monitor NH Compaq V40 Color Monitor SH Compaq V50 Color Monitor NA Compaq V50 Color Monitor GSA Compaq V50 Color Monitor NH Compaq V50 Color Monitor SH Compaq V70 Color Monitor NA Compaq V70 Color Monitor GSA Compaq V70 Color Monitor NH Compaq V70 Color Monitor SH Compaq V70 Color Monitor NH Compaq V70 Color Monitor SH Not shown Spare Part Number Warranty Tier 210507 601 A 264202 001 264202 004 264202 021 264202 B21 255652 001 255652 B23 284959 001 284959 B23 307409 001 307409 004 307409 B21 264152 001 264152 004 264152 021 264152 B21 255609 001 255609 004 255638 021 255638 B21 255638 B22 255638 B23 gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt continued Compaq Deskpro 2000 Series of Personal Computers 3 17 3 18 Table 3 7 continued Description 24 Compaq TFT500 15 1 inch Flat Panel repair parts listed below Power supply Monitor base Cable access cover Rear enclosure Shield support bracket Controller assembly TFT LCD panel assembly Backlight bulbs 2 each Protective cover Front bezel assembly Security locking bracket Miscellaneous internal cables Mounting arm VGA cable for mounting arm Power cable for mounting arm Miscellaneous screw kit 25 Compaq P1610W Color Monitor 26 Compaq V90 Col
26. 25 inch half height tray load device that uses phase change dual technology to simultaneously erase and write on the media This device however writes at 4X speed and reads at 8X speed 1 7 9 Modems The following modem options are available from Compaq for the Compaq Deskpro 2000 Series of Personal Computers B 33 6 K data fax modem NA only m 56 K data fax modem m ISDN modem a Compaq Netelligent Corporate Communicator board NA only 1 26 Product Description chapter 2 COMPAQ UTILITIES This chapter contains descriptions of Compaq utilities that can be helpful when servicing the Compaq Deskpro 2000 Series of Personal Computer These utilities include m Configuration and Diagnostics m ROMPaq m Compag Intelligent Manageability m Compaq Insight Manager m Prefailure Warranty See Appendices E F and G for error codes error messages and other troubleshooting techniques The Configuration and Diagnostics utilities are located on a hard disk partition on the computer These utilities include Create a Diagnostics Diskette Setup TEST and INSPECT You can run Configuration and Diagnostics from diskette or use the Support Software CD to install a system partition containing Configuration and Diagnostics utilities Use the Compaq Configuration and Diagnostics utilities in the following instances m Whena system configuration error is detected during the Power On Self Test POST m Tochange factory default settings f
27. 29 5 16 Mass Storage Devices This section discusses the removal and replacement procedures for the mass storage devices that are supported on the Deskpro 2000 Series of Personal Computers Refer to Chapter 1 Section 1 4 2 Drive Positions 5 16 1 3 5 Inch Drive Bays To remove a 3 5 inch drive from either of the 3 5 inch drive bays complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the front bezel Section 5 14 1 3 Disconnect the cables from the back of the drive Figure 5 28 Disconnecting the Power and Signal Cables from a 3 5 Inch Drive 93 When installing a second diskette drive it is necessary to configure the computer using Computer Setup Refer to Chapter 7 Jumper and Switch Information for the location of the ribbon cable connections on the system board 5 30 Removal and Replacement Procedures Desktop 4 Remove the single screw on the left rear of the drive that secures the drive into the chassis 5 Pull the drive straight out of the chassis Figure 5 29 Removing a 3 5 Inch Drive When replacing either of these drives transfer the two wafer screws that take the place of drive rails from the old drive to the new one There is one wafer screw on each side of the drive at the front To replace the 3 5 inch drive reverse the above procedure EX CAUTION When servicing the computer ensure that cables are placed in their proper locations during the reass
28. 6 for the desktop and minitower computers respectively This number is necessary for all purchases Compaq Deskpro 2000 Series of Personal Computers 1 11 1 3 22 Intelligent Manageability Intelligent Manageability includes m Asset Management Configuration Management Integration Management Fault Management Security Management Asset Management AssetControl is a component of Asset Management that allows a system administrator to view track and store information about the computer This capability is available locally with the Diagnostics for Windows utility or remotely with third party applications The following information is provided System serial number Asset tag Monitor serial number with monitor support ROM revision levels System board revision level Hard drive model and serial number DIMM serial number model and speed Configuration Management Compaq has made the task of locating accessing evaluating and installing the latest support software easier Configuration Management includes Remote ROM flash Remote security management Replicated setup Enhanced support software Failsafe boot block ROM 1 12 Product Description Integration Management Compaq standardizes system manageability and provides access to PC configuration with its Integration Management solution Through hardware and software instrumentation that supports the Desktop Management Interface DMI framework as established by th
29. 7 19 chapter 8 Specifications UNIT 8 1 ERI RE FERRE RUP E ERES 8 7 8 3 Audio System oan cr te EP IER pe ana eee eae A 8 14 8 4 Keyboard e eee eee tete Te Ree Oo 8 14 MV EE 8 15 8 6 Supported Graphics Resolutions as 8 15 Contents Vii Viii appendix A Connector Pin Assignments sss esee nnne nennen A 1 appendix B Power Cord Set Requirements General Leere rer aee e esee B 1 Country Specific 2 appendix Hard Drives Device 0 Device 1 Relationship C 1 Cable Select sic tenter ica ess is E RET Ma RTT eae 1 SMART uer PC e SSS Hd NE aa see EI ads ovals C 2 Automatic Soft Drive Types egare rnar eee enpa ennt enne ener C 2 appendix D 5 5 l oit OB o ERE eS AW et dat ated D 1 appendix E Diagnostic Error Codes Nen oisi menn EE S E 9 appendix F POST Error Messages F 1 appendix G Troubleshooting Without Diagnostics Checklist for Solving Minor Problems G 1 Power Probl ris i eR emi i e eR G 2 Diskette Drive Problems 5 ete etie ert eate ee tet QASAY G 3 Display Problems nette u Rer t Re ere ent esee inl dete Snes G 4 Printer
30. 7 Exiting the Compaq Utilities Menu To exit the Compaq Utilities menu select the Exit option or press Ctrl Alt Delete Either option restarts the computer and saves any changes you ve made 2 8 Compaq Enhanced Insight Personal Edition Diagnostics for Windows Compaq Enhanced Insight Personal Edition Compaq Diagnostics for Windows utility contains the same functionality as the partition based INSPECT program but in a Windows environment To use the Compaq Diagnostics for Windows utility in Windows 95 select the Compaq Diagnostics icon from the Control Panel Once the program is running you can use the tool bar or the menus to browse through the information Some examples of the information you can view are m Product name m CPU information m Cache size and type m Mouse driver versions m COM ports LPT ports modems m ISA and PCI slot information W Version of certain software m ROM version W Storage information m Power Management settings m Multimedia devices information 2 9 Power On Self Test POST POST is a series of diagnostic tests that run automatically when the system is turned on After the computer is turned on POST checks the following assemblies to ensure that the computer system is functioning properly m Keyboard System board Memory modules Video Diskette drives Compaq Deskpro 2000 Series of Personal Computers 2 13 m Hard drives Power supply B Controllers If POST finds an error in t
31. Board Guide 6 10 Riser Board Speaker Memory Module 6 13 System Board Microprocessor Cache Memory Pentium only System Board Graphics Memory Module Upgrade Replacement Battery if full length expansion board installed Replacement Battery if short expansion board installed ISA Option Board Retainer Front Bezel 6 6 2 J Hood Power Button Bezel Blank Compaq Logo Power Supply Switch Assembly 6172 Power Supply 6 18 LED Cable 6 19 1 3 5 in Drive Bays 5 25 in Drive Bays 6 2 Removal and Replacement Procedures Minitower 6 3 6 4 Preparation for Disassembly See Chapter 4 Removal and Replacement Preliminaries for initial procedures To prepare the computer for disassembly complete the following steps 1 Remove any diskette compact disc or tape from the computer 2 Turn off the computer and any peripheral devices that are connected to it 723 CAUTION Turn off the computer before disconnecting any cables 3 Disconnect the power cord from the electrical outlet and then from the computer 4 Disconnect all peripheral device cables from the computer During disassembly label each cable as you remove it noting its position and routing Keep all screws with the unit removed CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit Feet Four rubber feet are mounted to the underside of the chassis If
32. Description Recommended Action 0401 xx Printer failed or not connected The following steps apply to 0401 xx through 0403 xx 0402 xx Printer port test failed 1 Connect the printer 0403 xx Printer pattern test failed 2 Check power to the printer Error Code 0600 xx 0601 xx 0602 xx 0603 xx 0604 xx 0605 xx 0606 xx 0610 xx Error Code 1101 xx Error Code 1201 xx 1203 xx 1204 xx 1205 xx 1210 xx 3 Install the loop back connector and retest 4 Replace system board and retest Table E 6 Diskette Drive Test Error Codes Description Recommended Action Diskette ID drive types test failed The following steps apply to error codes 0600 xx through 0610 XX Diskette format failed 1 Replace the diskette media and retest Diskette read test failed 2 Check and or replace the diskette power and signal cables and retest Diskette write read compare test failed 3 Replace the diskette drive and retest Diskette random seek test failed 4 Replace the system board and retest Diskette ID media test failed Diskette speed test failed Diskette change line test failed Table E 7 Serial Test Error Codes Description Recommended Action Serial port test failed 1 Run Computer Setup or Windows NT or Windows 95 utilities 2 Replace the system board and retest Table E 8 Modem Communications Test Error Codes Description Recommended Action Modem internal test failed The following steps apply to error codes 1
33. Drives For more information about Compaq hard drives refer to Appendix C in this guide For more information about using SCSI devices refer to Appendix D 7 3 4 2 1 GB EIDE Hard Drive Jumper Settings Figure 7 11 2 1 GB Seagate EIDE Hard Drive Jumper Settings Table 7 5 Jumper Settings Definition Jumpers Single 5106 Primary 5 to 6 and 3 to 4 Secondary No connection Cable select 3 to 4 Figure 7 12 2 1 GB Western Digital EIDE hard drive Jumper settings Table 7 6 Jumper Settings Definition Jumpers Single None Primary MA Secondary SL Cable Select CS 7 10 Jumper and Switch Information Figure 7 13 2 1 GB Maxtor EIDE Hard Drive Jumper Settings Table 7 7 Jumper Settings Description MA cs WG FR co Single J Primary in dual system Secondary in dual system 0 Cable select J Write cache enabled J Reserved 0 4032 cylinder option enabled J J Jumper 0 No jumper Compaq Deskpro 2000 Series of Personal Computers 7 11 7 3 2 3 2 GB EIDE Hard Drive Jumper Settings Figure 7 14 3 2 GB Seagate EIDE Hard Drive Jumper Settings Table 7 8 Jumper Settings Definition Jumpers Single 5106 Primary 5 to 6 and 3 to 4 Secondary No connection Cable select 3104 BE Po Figure 7 15 3 2 GB Western Digital EIDE Hard Drive Jumper settings Table 7 9 Jumper Settings Definition Jumpers Single None Primary MA Secondary SL Cable Select CS 7 12 Jumper and Switch Information Figur
34. Figure 5 5 Disconnecting the Speaker Cable from the Audio Expansion Board Compaq Deskpro 2000 Series of Personal Computers 5 7 3 Unsnap the speaker retaining clip on the right side from the front of the chassis of the drive bay and remove the speaker Figure 5 6 Removing the Speaker To replace the speaker ensure that the cardboard insulator is on the speaker then reverse the above procedure The cable connector is keyed for proper installation 5 8 Removal and Replacement Procedures Desktop 5 8 Expansion Board The desktop versions of the Compaq Deskpro 2000 Series of Personal Computers have five expansion slots three on the outboard side of the riser board and two on the inboard side Figure 5 7 Five Expansion Slots on the Desktop Computer One PCI ISA expansion slot on the outboard side of the riser board in the uppermost position Two dedicated ISA expansion slots on the outboard side of the riser board Two dedicated PCI expansion slots on the inboard side of the riser board Compaq Deskpro 2000 Series of Personal Computers 5 9 5 8 1 Inboard Expansion Board To remove an inboard expansion board complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the retaining screw and board retainer bracket that secure the board to the rear of the computer chassis 3 Remove the expansion board Figure 5 8 Removing the Expansion Board from an Inboard Position
35. Pentium II System Board 4 Replace any outboard expansion boards that were removed 5 Replace the system unit cover Compaq Deskpro 2000 Series of Personal Computers 5 13 6 Turn the computer on and start Windows 95 7 Select the display icon in Windows 95 and follow the online instructions to take advantage of the additional display modes available with the upgraded memory To remove reverse the above procedure 5 9 3 Microprocessor Pentium System Board To remove the microprocessor from the system board complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove any expansion boards that might block access to the microprocessor Section 5 8 1 3 Remove the front bezel Section 5 14 1 4 Remove the drive cage Section 5 17 CAUTION When replacing the processor you must release the heat sink retaining clip before you pull the ZIF socket handle The clip engages the processor socket to hold the heat sink in place A WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching 5 Remove the heat sink retaining clip by pressing down on the clip s extended tab until it releases from the safety catch 6 Lift the heat sink off the processor The handle on the ZIF socket in the picture may not look identical to the one on the computer All handle types perform the same function 7 Release the processor from t
36. ROM To upgrade ROM after you receive an upgraded ROMPaq diskette complete the following steps 1 Insert the ROMPaq diskette in the diskette drive enter the correct command and the computer will prompt for the Setup Password 2 Enter the Setup Password 3 If the Setup Password is entered correctly the ROMPaq utility will take over and run the flash ROM upgrade Do not turn off the power to your computer until the ROMPaq utility has completed the upgrade process If the Setup Password is incorrectly entered the procedure will terminate and no changes will be made to the ROM 4 When the utility finishes upgrading the ROM remove the diskette from the diskette drive and restart your computer Using Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq Deskpro personal computers directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over Deskpro ROM images over the network It also results in greater productivity and lower total cost of ownership Compaq created the Remote ROM Flash capability to be secure and fail safe All Deskpro ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruption The ROM firmware includes a Boot Block that is protected during the flash process
37. Table 2 3 Built In Devices Security Features Description or Function Allows you to enable power on password Allows you to specify prompting for power on password Allows you to enable Network Server Mode which allows for restarting of computer from hard drive or network when the keyboard is disabled Allows you to enable QuickLock QuickBlank To maintain the security of QuickLock QuickBlank you must also disable the USB ports Allows you to enable Setup administrator password controlling access to the computer Allows you to disable USB ports Table 2 4 Built In Devices Communications Description or Function Lists available serial ports and settings Allows you to disable serial ports by selecting Disable from the resources list Lists available parallel port and settings Allows you to disable serial ports by selecting Disable from the resources list Establishing a Password in Windows 95 To establish a password in Windows 95 complete the following steps 1 Click the My Computer icon 2 Click the Control Panel folder 3 Double click the Passwords icon and follow the instructions to set a new password Compaq Deskpro 2000 Series of Personal Computers 2 5 Establishing a Power On Password Using Computer Setup Establishing a power on password through Computer Setup prevents access to the computer when power is turned on unless the password is entered The password must be entered each time the computer i
38. X Video display controller Diskette controller circuitry or floppy drive circuitry incorrect Diskette in drive A not bootable Mismatch in drive type External tape drive not connected Configuration error Configuration error Both external and internal serial ports are assigned to COM1 Both external and internal serial ports are assigned to COM2 Both external and internal serial ports are assigned to the same COMM port Recommended Action Replace the keyboard 1 Reconnect keyboard with computer turned off 2 Replace the system board 1 Replace the keyboard 2 Replace the system board Replace the monochrome display controller Run Computer Setup or Windows NT or Windows 95 utilities Replace the graphics board 1 Run Setup 2 Check and or replace cables 3 Replace diskette drive 4 Replace the system board Replace the diskette Run Computer Setup or Windows NT or Windows 95 utilities Reinstall tape drive or press F1 and allow system to reconfigure without the drive Run Computer Setup or Windows NT or Windows 95 utilities Run Computer Setup or Windows NT or Windows 95 utilities No action required Run Computer Setup or Windows NT or Windows 95 utilities Run Computer Setup or Windows NT or Windows 95 utilities Run Computer Setup or Windows NT or Windows 95 utilities Continued Table F 1 Continued Message 1720 SMART Hard Drive detects imminent fai
39. XA ready 278026 001 12 cm 8 cm 550 MB Mode 1 12 cm 640 MB Mode 2 12 cm 180 MB 8 cm 15 mm diameter 1 2mm 1 6 um 53 5 degrees 1 5 degrees 0 14 mW Semiconductor laser GaAlAs 790 nm 25 nm 100 ms 150 ms 0 7V RMS typical 128 KB 1200 to 3600 KB s Compaq Spare Part Number Disc Application Disc CD ROM CD XA CD I CD I Ready Photo CD CD WO Capacity CD ROM Mode 1 CD ROM Mode 2 PD Diameter Thickness Track Pitch Laser Output Power Type Wave Length Access Time Random Full Stroke Cache Buffer Data Transfer Rate CD PD Error Rates Soft error Hard error Seek error Table 8 11 PD CD Drive 4X 184691 201 Mode 1 amp 2 CD DA Mode 2 Form 1 amp 2 Mode 2 Form 1 amp 2 CD Bridge Single amp Multi session Fixed and Variable packets 550 MB 12 cm 640 MB 12cm 180 MB 8 cm 650 MB ZCAV 12 cm 8 cm CD ROM only 1 2 mm 1 6 im CD 1 2 im PD 13 5 mW 2 0 mW Semiconductor Laser GaA1As 790 25 nm 240 ms 350 ms PD mode 256 Kbytes 600 Kb sec 500 1100 Kb sec 10 10 10 8X 185951 001 Mode 1 amp 2 CD DA Mode 2 Form 1 amp 2 Mode 2 Form 1 amp 2 CD Bridge Single amp Multi session Fixed and Variable packets 550 MB 12 cm 640 MB 12cm 180 MB 8 cm 650 MB ZCAV 12 cm 8 cm CD ROM only 1 2mm 1 6 im CD 1 2 im PD 13 5 mW 2 0 mW Semiconductor Laser GaA1As 790 25 nm lt 150
40. a normal cycle The device may function normally for a while then degrade in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions Generating Static Table 4 1 shows how different activities generate static electricity at different electrostatic voltage levels Table 4 1 Typical Electrostatic Voltages Relative Humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPs from plastic tube 2 000 V 700 V 400 V Removing DIPs from vinyl tray 11 500 V 4 000 V 2 000 V Removing DIPs from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Dual Inline Packaging DIP is the packaging around individual microcircuitry These are then multi packaged inside plastic tubes trays or Styrofoam 93 700 volts can degrade a product Compaq Deskpro 2000 Series of Personal Computers 4 1 4 2 4 1 2 Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following proper packaging and grounding precautions are necessary to prevent damage to electric
41. application Check the application documentation to determine the memory requirements Memory count during POST is wrong The memory modules may not be installed correctly Check that the memory modules have been installed correctly then run the Configuration utility Insufficient memory error during 1 Too many Terminate and Stay Resident programs TSRs are installed Delete any operation unnecessary TSRs 2 The computer has run out of memory for the application Check the memory requirements for the application or add more memory to the computer SCSI Problems Some common causes and solutions for SCSI device problems are listed in the following table Table G 10 SCSI Problems Problem Cause Solution System with IDE EIDE and SCSI The IDE EIDE drive is not disabled Run the Configuration Utility and disable the primary drives will not boot from SCSI through the Configuration Utility IDE EIDE drive hard drive System will not boot from a SCSI The SCSI drive is not configured Ensure that drive cabling and jumpers are set correctly To drive correctly boot a SCSI drive the drive ID number must be set to 0 Compaq Deskpro 2000 Series of Personal Computers 6 9 G 10 Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging network cabling Table G 11 Network Problems Problem Cause Possible 1 0 address confl
42. at the rear of the computer to release the panel You may need a flat bladed screwdriver to loosen a stubborn screw If the computer has a cable lock mechanism installed refer to Section 6 5 for removal procedures 3 Grasp the rear of the panel pull it back about two to three inches 5 to 7 cm pivot the top of the access panel out about one inch 2 5 cm and lift the cover from the computer Figure 6 4 Removing the Access Panel To replace the cover reverse the above procedure Compaq Deskpro 2000 Series of Personal Computers 6 5 6 6 2 Minitower J Hood It is only necessary to remove the J hood if it has been damaged To remove the J hood complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove the front bezel Section 6 16 1 3 Remove the four screws at the rear of the computer securing the J hood to the chassis 4 Remove the single screw at the left front of the computer at the top 5 Slide the J hood back about one half inch 1 3 cm and then lift it up from the chassis Figure 6 5 Removing the J Hood To replace the J hood reverse the above procedure 6 6 Removal and Replacement Procedures Minitower 6 7 Riser Brace Before an expansion board can be installed or replaced you must remove the riser brace that holds the expansion boards Follow these steps to remove the riser brace 1 Remove the access panel Section 6 6 1 2 Disconnect any cables attached to expansion
43. device drivers installed Have all printer drivers been installed for each application Was a nonbootable diskette loaded in the diskette drive at startup Was a bootable compact disc in the CD ROM drive at startup Are all switch settings correct Have all jumper settings been set as instructed by the configuration utility Was Computer Setup run after non Plug and Play options Compaq Deskpro 2000 Series of Personal Computers 6 1 G 2 Power Problems This section identifies some quick checks for power related problems Table G 1 Solutions for Power Problems Problem Computer will not turn on Computer does not automatically display the date and time Thermal Problems Possible Solution Ensure that the computer is connected to a power source Cables to the external power source are unplugged Ensure that cables connecting the computer and the external source are plugged in properly A PCI or ISA card that has been installed is defective Remove any adapter card that was just installed The real time clock RTC battery may need to be replaced See Chapters 5 and 6 for replacement procedures This section identifies a thermal problem that could be related to the processor overheating Table G 2 Solutions for Thermal Problems Problem Computer screen frozen the power supply fan continues to run and the power LED is illuminated Troubleshooting Without Diagnostics Possible Solution 1 Turn off th
44. drive reverse the above procedure Tax CAUTION When servicing the computer ensure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer VAN CAUTION Use only 3 16 inch or 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Compaq Deskpro 2000 Series of Personal Computers 6 35 6 19 2 5 25 Inch Drive Bays The 5 25 inch drive bays may be occupied by diskette drives hard drives CD ROM drives PD CD drives LS 120 drives or tape drives Removal of a CD ROM drive is shown CAUTION All removable media should be taken out of the drive before removing the drive from the computer 1 Remove the access panel Section 6 6 1 2 Remove the front bezel Section 6 16 1 3 Disconnect the cables from the back of the drive Figure 6 36 Disconnecting the Power the Signal and the Audio Cables from a CD ROM Drive and Optional Audio Board 6 36 Removal and Replacement Procedures Minitower 4 Remove the two screws on the left side of the drive bay that secure the drive to the chassis 5 Pull the drive straight out of the chassis Figure 6 37 Removing the CD ROM Drive When replacing this drive transfer the wafer screw that takes the place of a drive rail from the old drive to the new one The screw is located on the right side of the drive in the middle To replace the 5 25 inch drive reverse the
45. message The warning gives you time to back up the hard drive and replace it prior to experiencing downtime or loss of data The Prefailure Warranty for SMART II hard drives allows you to replace these drives free of charge before the drives fail SMART II hard drives are compliant with the Small Form Factor Committee Specification for Self Monitoring Analysis and Reporting Technology SMART Version II SMART is the industry standard technology pioneered by Compaq and originally called IntelliSafe that allows you to prevent data loss and minimize downtime in concert with Compaq Insight Management Agents ECC Fault Prediction and Prefailure Warranty When the computer encounters an excessive number of error checking and correcting ECC memory errors the screen displays a Local Alert message This message contains detailed information about the errant memory module allowing you to take action before you experience non correctable memory errors The Prefailure Warranty for ECC memory modules allows you to replace these modules free of charge before the modules actually fail ECC memory modules are optional on all Compaq Deskpro personal computers 93 To use this feature you must replace the standard DIMMs with ECC DIMMs Monitor Fault Diagnosis New Compaq monitors detect when the operating temperature exceeds the normal range or when a hardware fault occurs Hardware faults may include the following m Power voltage out of range P
46. on the password header located on the system board The password header is labeled E6 Password on the Pentium system board and labeled Password on the Pentium II system board The password header has three pins The power on password comes enabled by default with the jumper on pins 5 and 6 To clear or disable the power on password move the jumper to pins 6 and 7 Figure 7 5 Password Header E6 Location Pentium System Board Passwd x l c 2 30 CLR P2 SEEMA i Clear eS Figure 7 6 Password Header Location Pentium Il System Board To set a new password move the password header back to pins 5 and 6 restart the computer and reestablish your password through Security Management Compaq Deskpro 2000 Series of Personal Computers 7 7 7 2 2 Clearing Configuration The computer s configuration CMOS may occasionally be corrupted If it does it is necessary to clear the CMOS memory The clear CMOS header located on the system board is used for this function The clear CMOS header is labeled E8 Clear CMOS on the Pentium system board and labeled Clear CMOS on the Pentium II system board To clear and reset the configuration perform the following procedure 1 Prepare the computer for disassembly by following the procedures specified in Section 5 3 or 6 3 for desktop or minitower computers respectively 2 Remove the hood or acce
47. per side 64 MB 8Mx8 8M x8 8 chips total 1 side 9 chips total 1 side 64 MB 8Mx8 8M x8 16 chips total 8 per side 18 chips total 9 per side 128 MB 16Mx4 16M x4 16 chips total 1 side 18 chips total 1 side 128 MB 16Mx4 16M x4 32 chips total 16 per side 36 chips total 18 per side 256 MB Note This information is intended to be used as a guide to identifying the memory technology used for SDRAM DIMMs and may not include all technologies Some of the configurations may not exist in the marketplace For example a 32 MB DIMM with 8 chips per side for 16 chips total is most likely comprised of 16 Mb 2Mx8 technology SDRAMs giving a data width of x8 That same 32 MB DIMM with only 4 chips on one side is most likely comprised of 64 Mb 4Mx16 technology SDRAMs with a data width of x16 H 2 Intel 44LX Chipset Memory Limitations Table H 2 shows which configurations of x8 and x32 DIMMs are supported 1 x8 x8 x8 x8 x32 x32 x32 x32 None x32 None x8 Supported Memory Configurations DIMM SLOT 2 x8 x8 x32 x32 x8 x8 x32 x32 x32 None x8 None Table H 2 x8 x32 x8 x32 x8 x32 x8 x32 x8 x8 x32 x32 Note x4 DIMMs are not supported in any slot or configuration With a x32 DIMM in slot 3 a x8 DIMM is NOT supported in either slots 1 or 2 All other combinations of DIMMs with the exception of the x4 s are supported If the ROM encounters a x4 DIMM or any of the unsupported x8 x32 combinations in the system
48. port EPP One RS 232C compatible 9 pin serial port Integrated real time clock 242 byte battery backed CMOS RAM Integrated 8042 compatible keyboard controller Industry standard diskette drive controller that supports 360 kilobyte and 1 2 megabyte 5 25 inch drives System BIOS The system BIOS provides ISA and PCI compatibility Contained in a flash memory device on the system board the BIOS provides both the Power On Self Test POST and PCI and EIDE auto configuration utilities The system BIOS is always shadowed Shadowing allows any BIOS routines to be executed from fast 64 bit onboard DRAM instead of from the slower 8 bit flash device PCI Auto Configuration The PCI auto configuration utility works in conjunction with the Setup program to support using PCI expansion boards in the system When you turn on the computer power after installing a PCI board the BIOS automatically configures interrupts I O space and PCI devices If problems arise or you wish to reconfigure the device refer to Chapter 2 Compaq Utilities which explains how to use the Setup program The PCI auto configuration program complies with version 2 1 of the PCI BIOS specification IDE EIDE Auto Configuration If you install an IDE EIDE drive into the computer the IDE EIDE auto configuration utility automatically detects and configures the drive for operation in the computer This utility eliminates the need to run the Setup program after you inst
49. save it to a file Alternatively before running the test you can configure the test options to send the results to a local printer or file Solutions for some typical hard drive problems are presented in Table G 5 Table G 6 Solutions for Hard Drive Problems Problem Possible Solution Hard drive error occurs Hard disk has bad sectors or has failed Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk transaction problem Either the directory structure is bad or there is a problem with a file In Windows NT run Disk Administrator At the Start menu highlight Programs and select Administrator Tools In Windows 95 run ScanDisk At the Start menu highlight Programs select Accessories then select System Tools Drive not found 1 Cable could be loose Check cable connections 2 The system may not have automatically recognized a newly installed device If Windows NT is installed run Computer Setup and identify the new device If Windows 95 is installed run Device Manager and identify the device 3 If the drive is a secondary drive that has just been installed on the same controller as the primary drive verify that the jumpers for both drives are set correctly Nonsystem disk message 1 The system is trying to start from a diskette that is not bootable Remove the diskette from the diskette drive 2 The system is trying to start from the hard drive but the hard disk has been damaged
50. system only Pentium processor with MMX technology 200 66 w o thermal pad Pentium processor with MMX technology 233 66 w o thermal pad Pentium Il processor with MMX technology 233 66 w o thermal pad Pentium Il processor with MMX technology 266 66 w o thermal pad Pentium Il processor with MMX technology 300 66 w o thermal pad SGRAM 1 MB graphics memory upgrade SGRAM 2 MB graphics memory upgrade WRAM 4 MB graphics memory upgrade Pentium Millennium II board WRAM 12 MB graphics memory upgrade Pentium II Millennium Il board MPEG1 video board Millennium Il PCI video board Ultra SCSI controller PCI Plug and Play SCSI 2 controller ISA 33 6 K data fax modem US Compaq Netelligent Corporate Communicator board NA only ISDN modem Compaq Enhanced Business Pro Audio ESS 1868 Not shown Compaq Deskpro 2000 Series of Personal Computers Spare Part Number Warranty Tier 288438 001 278066 001 278067 001 278095 001 278096 001 278097 001 166508 001 278098 001 278099 001 278017 001 240181 001 240181 002 286258 001 278262 001 278263 001 278289 001 278093 001 278094 001 270260 001 166574 001 340571 001 243136 001 247399 001 184751 001 259214 002 294710 001 273529 001 278792 001 A gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt continued 3 11 3 4 Standard and Optional Boards continu
51. the Compaq Deskpro 2000 Desktop Computer The computer has space available for up to five mass storage devices They may be installed in various configurations including those shown in the following table Table 1 4 Compaq Deskpro 2000 Desktop Computer Drive Configuration 9 Standard 3 5 inch 1 44 MB diskette drive Optional diskette drive 5 25 inch tape drive hard drive LS 120 drive or CD ROM drive half height Primary hard drive bay 3 5 inch third height Optional diskette drive 5 25 inch tape drive hard drive LS 120 drive or CD ROM drive half height Optional hard drive bay 5 25 inch third height 6 8 o To verify the type size and capacity of the mass storage devices installed in the computer run the View System Information INSPECT utility available at computer startup Refer to Chapter 2 Compaq Utilities for more information Compaq Deskpro 2000 Series of Personal Computers 1 15 1 16 1 4 3 Rear Panel Connectors Rear panel connectors on your desktop computer are color coded and include icons to help you identify their functions Figure 1 4 Rear Panel Connectors Ref Component Power Cord Connector Microphone Connector Line In Audio Connector ele ee Line Out Audio Connector Headphone Connector Voltage Select Switch Serial Connector Parallel Connector Keyboard Connector Mouse Connector elele e e ele Universal Serial Bus Connector Monitor Connector Table 1 5
52. the connector CAUTION Do not use the connector pins or pin guard as a handle Even with the guard in place the pins could bend causing shorts that would damage the processor Pull out on the release latches until they snap into place Replace the drive cage Replace the front bezel Qc Uca Replace any expansion boards that were removed Removal and Replacement Procedures Desktop 8 Replace the system unit cover 5 9 4 Cache Memory Pentium System Only To install an optional cache board onto the system board complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the front bezel Section 5 14 1 3 Remove the drive cage Section 5 17 4 Install the cache memory board into the cache connector on the system board Only use Compaq spare part number 278017 001 Figure 5 15 Installing the Cache Memory Board 93 For the location of the cache memory socket on the Pentium system board see Chapter 7 5 Replace the drive cage 6 Replace the front bezel 7 Replace the system unit cover 93 When the computer starts up it will recognize the cache memory upgrade and automatically reconfigure the computer To remove an optional cache board reverse the above procedure Compaq Deskpro 2000 Series of Personal Computers 5 17 5 10 Riser Board To remove the riser board complete the following steps 1 Remove the system unit cover Section 5 6 CAUTION Power
53. you received a diagnostic error code of 6523 05 you would look at Table E 16 to identify the meaning of the first two numbers 65 This indicates a hard drive problem The second set of two numbers 23 refers to a random read as shown in Table E 17 The last two numbers 05 indicate a seek failure as listed in Table E 18 When you combine this information you know that the diagnostics program was testing the random read functioning of the hard drive and received a seek failure The device is faulty and must be replaced Table E 16 SCSI Device Names 65XX XX Hard drive 66XX XX CD ROM Drive and PD CD drive 67XX XX Tape drive Table E 17 SCSI Test Names XX00 XX ID XX05 XX Read XX06 XX SA Media XX08 XX Controller XX09 XX Media erase XX23 XX Random read XX28 XX Media load unload Compaq Deskpro 2000 Series of Personal Computers E 9 Error Code XXXX 02 XXXX 03 XXXX 05 XXXX 06 XXXX 07 XXXX 08 XXXX 09 XXXX 10 XXXX 11 XXXX 12 XXXX 13 XXXX 14 XXXX 15 XXXX 16 XXXX 17 XXXX 18 XXXX 21 65XX 24 66XX 24 67XX 24 XXXX 25 XXXX 30 XXXX 31 XXXX 32 XXXX 33 XXXX 34 XXXX 35 XXXX 36 XXXX 39 XXXX 40 Description Drive not installed Media not in drive Seek failure Drive timed out Drive busy Drive already reserved Unknown Unknown Media soft error Drive not ready Media error Drive hardware error Illegal drive command Media was changed Tape write protected No data detected Drive command aborted
54. 00 Series of Personal Computers Spare Part Number Warranty Tier 141189 401 160274 001 243128 001 247508 001 278266 001 173066 001 268247 001 243230 001 243231 001 294122 001 278264 001 A coj ocojocojocij jojojoc joc 3 23 Figure 3 15 Power Switch Kit Description Power switch kit includes 1 Power switch 5 each 2 Desktop mounting bracket 5 each 3 Minitower mounting bracket 5 each 3 10 Shipping Boxes Description Shipping box final desktop 5 each Shipping box generic desktop 5 each Shipping box final minitower 5 each Shipping box generic minitower 5 each Packing cushion desktop Packing cushion minitower Box and packing V70 Monitor Shipping box V70 Monitor 5 each Box and packing QV210 Monitor Shipping box QV210 Monitor 5 each Not available in U S Illustrated Parts Catalog Table 3 13 Power Switch Kit Table 3 14 Shipping Boxes Spare Part Number Warranty Tier 278054 001 D Spare Part Number Warranty Tier 278076 001 D 243092 001 D 185968 001 D 243108 001 D 243093 001 D 243109 001 D 255616 001 D 255617 001 D 210412 001 D 210413 001 D 3 11 Documentation Table 3 15 Documentation Description Spare Part Number Warranty Tier Maintenance amp Service Guide desktop amp minitower 278041 001 D Illustrated Parts Map desktop amp minitower 278042 001 D User s Guide Qvision 210 Color Monitor 210414 001 D User s Guide Qvision 200 Asse
55. 000 Series of Personal Computers 5 33 5 16 3 Installing a New Drive 5 34 When installing a new drive you should use either the wafer screws provided in the option kit or the extra U S or metric screws both of which types are stored in the front of the computer chassis for this purpose The same screws that are used as guide screws are used as retainer screws to secure the drive in the drive bay Select the appropriate screws for the application BQ Metric screws have a black finish while U S screws have a silver finish INT P teres 58 Ay Figure 5 32 Locating the Mounting Screws Removal and Replacement Procedures Desktop If you are installing a 3 5 inch diskette drive into a 5 25 inch drive bay use Compaq bracket spare part number 243230 001 which comes with a preinstalled bezel If you are installing a 3 5 inch hard drive into a 5 25 inch drive bay use Compaq bracket spare part number 243231 001 To install a 3 5 inch drive bracket assembly begin with step 1 To install a 5 25 inch drive begin with step 3 1 Place the 3 5 inch drive into the bracket 2 Insert two screws into the bracket holes on each side of the bracket to secure the drive lt p Figure 5 33 Installing the Hard Drive into the Mounting Bracket CAUTION Use only 3 16 inch or 5 mm long screws as guide screws Longer screws can damage the internal components of the drive 3 Install one wafer screw on the left side of the drive or brack
56. 201 xx through 1210 XX Modem external termination test failed 1 Disconnect from the phone line and retest Modem auto originate test failed 2 Check the phone number Modem auto answer test failed 3 Check the modem line Modem direct connect test failed 4 Replace the modem and retest Diagnostic Error Codes Error Code 1701 xx 1702 xx 1703 xx 1704 xx 1705 xx 1708 xx 1710 xx 1715 xx 1716 1717 xx 1719 xx 1724 xx 1736 Table 9 Hard Drive Test Error Codes Description Hard drive format test failed Hard drive read test failed Hard drive write read compare test failed Hard drive random seek test failed Hard drive controller test failed Hard drive format bad track test failed Hard drive park head test failed Hard drive head select test failed Hard drive conditional format test failed Hard drive ECC test failed Hard drive power mode test failed Hard drive network preparation test failed Hard drive monitoring test failed Error Correction Code Error Code 1900 xx 1901 xx 1902 xx 1903 xx 1904 xx 1905 xx 1906 xx 1910 xx Recommended Action The following steps apply to error codes 1701 xx through 1736 xx 1 Run Computer Setup and verify drive type 2 Replace the hard drive signal and power cables and retest 3 Replace the hard drive and retest 4 Replace the system board and retest Table E 10 Tape Drive Test Error Codes Description Tape drive ID test fail
57. 3 4 Cables Description 1 Cable EIDE CD ROM hard drive Power cord AC Gray US Canada Cable assembly LED desktop Cable assembly LED minitower Cable Dual IDE Cable Ultra SCSI Cable CD ROM audio Cable Dual Ultra ATA 10 b NI O oy wy ce Cable diskette drive Miscellaneous MPEG1 cable kit Not shown Spare Part Number Warranty Tier 243084 001 243085 001 121258 001 243095 001 243110 001 247568 001 148259 001 171109 001 278296 001 340572 001 Compaq Deskpro 2000 Series of Personal Computers A m gt gt gt rl gt gt gt gt gt gt gt 3 9 3 10 3 4 Standard and Optional Boards T am lt Sp Figure 3 6 Optional Boards Illustrated Parts Catalog Table 3 5 Standard and Optional Boards Description 1 SDRAM memory module kit SDRAM memory module kit SDRAM memory module kit DIMM 64 MB 11 SDRAM memory module kit DIMM 8 MB DIMM 16 MB DIMM 32 MB SDRAM memory module kit DIMM 128 MB SDRAM ECC memory module kit DIMM 16 MB SDRAM ECC memory module kit DIMM 32 MB SDRAM ECC memory module kit DIMM 64 MB 9 10 Pentium processor with MMX technology 166 66 w o thermal pad 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 SDRAM ECC memory module kit DIMM 128 MB Cache memory L2 256Kb Pentium
58. 5 0301 0304 0401 0498 0501 0516 0600 0699 0802 0824 1101 1109 1201 1210 1700 1799 1900 1906 2113 2199 2402 2480 2502 2502 Device Description Processor P1 Memory Keyboard Parallel Port Video Display Unit Diskette Drive Monochrome Video Board Serial Port Modem Hard Drive Tape Drive Second Processor P2 Enhanced Color Graphics ECG VGA Pen Digitizer Table E 1 Summary of Test Error Codes Error Code Range 3113 3199 3206 3300 3333 3400 3401 4113 4199 5100 5130 5234 5240 6000 6089 6500 6599 6600 6699 6700 6799 7000 8601 8602 8700 8702 Device Description Third Processor P3 Audio System Multimedia TV Tuner Board Fourth Processor Plasma Display System Advanced Color Graphics AGC Network Card SCSI Hard Drives SCSI CD ROM Drives SCSI Tape Drives Server Manager R Board Auxiliary Input Interface Game Port Compaq Deskpro 2000 Series of Personal Computers E 1 E 2 Tables E 2 through E 18 list possible error codes descriptions of each error condition and actions required to resolve the error condition 93 Retest the system after completing each step If the problem has been resolved do not proceed with the remaining steps For assistance in the removal and replacement of a particular subassembly see Chapters 5 and 6 Removal and Replacement Procedures Error Code 0101 xx 0102 xx 0103 xx 0104 xx 0105 xxx 0106 xx
59. 5 40 system unit cover 5 6 device O device 1 relationship 3 1 device drivers ordering 1 11 devices add in 2 5 built in 2 4 diagnostic error codes audio E 7 CD ROM E 8 diskette drive E 4 hard drive E 5 keyboard E 3 memory E 3 modem E 4 mouse E 8 network E 7 PD CD E 9 pointing device E 8 printer E 4 processor E 2 SCSI E 9 serial port E 4 tape drive E 5 diagnostics error codes E 1 for Windows 2 13 partition 2 12 Diagnostics Utilities 2 1 DIMM compatible type 1 6 illustrated 3 10 memory technology H 2 number of chips H 3 removal and replacement desktop 5 12 removal and replacement minitower 6 13 spare part number 3 11 supported configurations H 3 disassembly chart desktop 5 2 minitower 6 2 diskette drive controls 1 14 1 17 IDE connector pin assignments A 6 installed 1 4 interface 1 9 jumper locations 7 19 jumper settings 7 19 SCSI connector pin assignments A 4 specifications 8 7 test error codes E 4 troubleshooting without diagnostics G 3 diskette drive cable spare part number 3 9 display problems troubleshooting without diagnostics G 4 DMA system 8 3 documentation spare part number 3 25 drive cage removal and replacement 5 37 drive installation new desktop 5 34 drive positions 1 15 1 18 drive new minitower installation 6 38 drivers CD ROM 3 26 Matrox 3 27 mouse 3 26 93 Trio64V2 GX 3 27 video 3 27 E ECC memory fault prediction
60. 7 18 specifications 8 11 test error codes E 9 Pentium based processor 1 6 Pentium II system air duct 1 10 battery removal and replacement desktop 5 21 battery removal and replacement minitower 6 22 cache memory 1 3 1 7 features 1 3 graphics controller 1 3 1 7 graphics memory removal desktop 5 13 graphics memory removal minitower 6 18 hard drive installed 1 3 LED cable removal and replacement desktop 5 38 LED cable removal minitower 6 32 operating system 1 3 1 10 processor 1 3 1 6 processor removal desktop 5 16 processor removal minitower 6 15 Index system board 1 6 system board removal desktop 5 40 system board removal minitower 6 19 video drivers 3 27 Pentium system battery removal and replacement desktop 5 21 battery removal and replacement minitower 6 22 cache memory 1 3 1 6 cache memory removal and replacement desktop 5 17 features 1 3 graphics controller 1 3 1 7 graphics memory removal desktop 5 13 graphics memory removal minitower 6 18 hard drive installed 1 3 LED cable removal and replacement desktop 5 38 LED cable removal minitower 6 32 operating system 1 3 1 10 processor 1 3 1 6 processor removal desktop 5 14 processor removal minitower 6 14 system board 1 6 system board removal desktop 5 40 system board removal minitower 6 19 video drivers 3 27 personal grounding equipment 4 3 method
61. 85 002 Spare Part Number 278041 001 Compaq Computer Corporation CPS CONTENTS preface About this Guide Symbols and Covent onsi ernas tiee e neee e Eea i EE neis ix Technician n S u i Naaa aiae x System Number sn n Dre Te ede sen eave a e ep RE ata peak x Locating Additional Information asa x chapter 1 Product Description 1 1 Compaq Deskpro 2000 Series of Personal Computer Models 1 2 11 1 Desktop Models l EP ei eret rere da 1 2 1 21 22 Minitower Models 5 u uuu the 1 2 1 2 Beattres eso eee nte etre n eee Eee te AE dee 1 3 1 2 1 Pentium System Feature Summary serere 1 3 12 2 Pentium II System Feature Summary seen 1 3 1 2 3 Features Common to Both 1 4 T3 System Design esee et eaten rre e Ie SM EGER ERR 1 5 1 3 1 Design OVerview eee RI Re eer 1 5 1 3 2 System Board uie ett Rete eme 1 6 1 323 JPrOGeSSOE vn eee ed e iR ere eee tee 1 6 13 4 System Memory edite eter eee Eee u So 1 6 1 3 Cache Memor iii tette mette ERR LENSES 1 6 1 3 6 Graphics Controllers e aaa eE EE ANE NERE EAS 1 7 1 3 7 Chipsets eene HE REG E RR RES 1 7 173 8 System TOn i irte nea UR ee rei eere Q 1 8 1 3 9 System BIOS iie nene RE abe te ee e e Pei te t in 1 8 1 3 10 Expansi n Slots
62. AR WN Lift the speaker up out of the retaining tabs Figure 6 12 Disconnecting the Speaker Cable from the Audio Board To install the speaker reverse the above procedure 6 12 Removal and Replacement Procedures Minitower 6 12 System Board Components 6 12 1 Memory Module Memory may be expanded by adding one or more DIMMs at a time onto the system board FN CAUTION Static electricity can damage the electronic components of the computer or optional boards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object EN CAUTION When handling a memory module be careful not to touch any of the contacts Doing so can damage the module To remove a memory module complete the following steps 1 2 Remove the access panel Section 6 6 1 Remove the riser brace Section 6 7 Press outward on both latches of the DIMM socket at the same time This releases the module and partially pushes it out of the socket Lift the module from the socket Figure 6 13 Removing a Memory Module For the location of the DIMM sockets on the system board see Chapter 7 To replace a DIMM reverse the above steps 93 when the computer starts up it will recognize the system memory upgrade and automatically reconfigure the computer Compaq Deskpro 2000 Series of Personal Computers 6 13 6 12 2 Microprocessor Pentium System Board To re
63. After the hardware configuration has been identified the INSPECT menu appears 2 Use the arrow keys to select the desired option listed below O Print the INSPECT status O Save the INSPECT status to a file Add comments to a parameter status Exit the utility Compaq Deskpro 2000 Series of Personal Computers 2 11 2 12 2 5 2 6 3 When the print or save menu appears use the arrow keys to move within the menus and select the desired items using the space bar Follow the screen prompts to print or save the information 4 When the Add Comments menu appears type in the desired information and follow the screen prompts 5 You may view detailed information about any of the devices by using the cursor to highlight any device and pressing ENTER 6 Follow the screen prompts to exit the utility Create a Diagnostics Diskette This option from the Compaq Utilities menu will allow you to create a set of diagnostics and setup diskettes from the software preinstalled on the hard drive Three diskettes are required for this option two for Setup and one for Diagnostics To create the Diagnostics and Setup diskettes perform the following steps 1 From the Compaq Utilities Menu select the Create a Diagnostic Diskette option A message screen appears with information about labeling the required diskettes 2 Label the diskettes and select OK 3 Follow the screen prompts for changing the diskettes After creating the diske
64. C 5 to 95 140 G 2 msec 1 2 sine 2 0 G pk swept sine 10 Hz to 500 Hz 4 905 yd 4500 M Compaq Deskpro 2000 Series of Personal Computers 8 13 8 14 8 3 Audio System Compaq Spare Part Number Sampling Rate Maximum Voltage rms Microphone in Headphone out Line in Line out Output Power Headphone out Internal speaker Impedance nominal Microphone in Headphone out Line in Line out Internal speaker Speaker Frequency response Data Types alaw ulaw mono stereo Not suitable for unpowered speakers 8 4 Keyboard Dimensions Height Width Depth Weight Specifications Table 8 13 Audio System Compaq Business Pro Audio Board 278792 001 5 51 KHz to 44 KHz adjustable 0 030 n a 0 7 0 7 60 mW R 32 ohms 1 W R 8 ohms 1 K ohm 16 ohms min 20 K ohms 20 K ohms 8 ohms 450 Hz to 4000 Hz 8 16 bit 8 16 bit 16 bit Table 8 14 Compaq Enhanced Keyboard U S 1 3 in 18 3 in 6 4 in 3 0 Ib Metric 3 3 cm 46 5 cm 16 1 cm 14 kg 8 5 Mouse 8 6 Dimensions Height Length Width Weight Base Resolution Tracking Speed maximum Temperature Operating Storage Lifetime Mechanical Switch Relative Humidity ESD Table 8 15 2 Button Mouse U S 1 34 in 4 45 in 2 36 in 4 59 oz 400 dpi 10 in sec 32 F to 104 F 4 F to 140 F Exceeds 300 miles Exceeds 1 million operations 10 to 90 noncondensing No soft errors through 10 kV
65. Compaq part number 100767 001 includes case utility tool connector removal tool and loop back plugs 4 3 2 Screws The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths The standard screws have a silver finish while the metric screws have a black finish If an incorrect screw is used during the reassembly process it can damage the unit Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations As each subassembly is removed from the computer it should be placed away from the work area to prevent damage 4 3 3 Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION When servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Removal and Replacement Preliminaries 4 3 4 Drives m Handle hard drives as delicate precisio
66. D Remote Service Drivers Italian 276068 061 D Remote Service Drivers Norwegian 276068 091 D Remote Service Drivers Portuguese 276068 101 D Remote Service Drivers Spanish 276068 071 D NT Diagnostics Brazillian Portuguese 276069 201 D NT Diagnostics Danish 276069 081 D NT Diagnostics Dutch 276069 331 D NT Diagnostics English 276069 001 D NT Diagnostics Finnish 276069 351 D NT Diagnostics French 276069 051 D NT Diagnostics German 276069 041 D NT Diagnostics Italian 276069 061 D NT Diagnostics Japanese 276069 291 D NT Diagnostics Norwegian 276069 091 D NT Diagnostics Portuguese 276069 101 D NT Diagnostics Spanish 276069 071 D International spares are not available from Houston North American customers can order backup sets of all software diskette format from the Compaq 0rder Center n 3 28 Illustrated Parts Catalog chapter 4 REMOVAL AND REPLACEMENT PRELIMINARIES 4 1 4 1 1 This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not be affected at all and can work perfectly throughout
67. E hard drive 9 2 GB EIDE hard drive 4 3 GB SCSI hard drive 2 1 GB Ultra SCSI hard drive 4 3 GB Ultra SCSI hard drive 2 1 GB Ultra ATA hard drive 2 4 GB Ultra ATA hard drive 3 2 GB Ultra ATA hard drive 3 2 GB Ultra ATA hard drive Diskette drive 3 5 in 1 44 MB 3 mode 1 3 height w o bracket and bezel 12 13 eOijdojo o o ne c r k j i 14 15 16 17 18 19 20 21 22 23 24 2 1 GB EIDE hard drive LS 120 drive 3 5 in 120 1 44 MB internal LS 120 drive 3 5 in 120 1 44 MB external 4X SCSI PD CD drive 8X EIDE PD CD drive 16X max EIDE CD ROM drive 24X max EIDE CD ROM drive 2 8 GB DAT tape drive w compression 4 0 GB Travan tape drive 1 3 GB DAT tape cartridge 2 0 GB DAT tape cartridge 4 0 GB Travan tape cartridge PD CD media LS 120 media Not shown Compaq Deskpro 2000 Series of Personal Computers Spare Part Number Warranty Tier 278745 001 296679 001 278746 001 166526 001 247409 001 247408 001 278287 001 296679 001 278288 001 278297 001 160788 201 263709 002 294158 001 184691 201 185951 001 278791 001 278026 001 142074 201 294126 001 131167 001 131148 001 294140 001 186075 001 186076 001 A gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt 3 7 3 3 Cables amana Figure 3 5 Cables 3 8 Illustrated Parts Catalog Table
68. Insert a bootable diskette into the diskette drive and restart the computer 3 Diskette boot has been disabled in Computer Setup Run Computer Setup and enable diskette boot G 6 Troubleshooting Without Diagnostics Hardware Installation Problems This section identifies some quick checks for hardware problems Table G 7 Solutions for Hardware Installation Problems Problem A new device is not recognized as part of the computer system The computer supports Plug and Play but the hardware configuration settings in Computer Setup do not match the settings in Windows 95 Device Manager Possible Solutions 1 The Computer Setup utility has not been run to configure the new device Run the Computer Setup utility 2 When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes 3 The system may not have automatically recognized the new device If Windows NT is installed run Computer Setup and identify the new device If Windows 95 is installed run Device Manager and identify the device 4 A Plug and Play board may not automatically configure when added if the default configuration conflicts with other devices Use Computer Setup Windows NT installed or Device Manager Windows 95 installed to deselect the automatic settings for the board and choose a basic configuration that doesn t cause a resource conflict 5 The cab
69. MB with the addition of an optional memory module The Pentium II computer comes with the Matrox MGA 1064SG graphics accelerator integrated onto the system board and has 2 MB of SGRAM installed Graphics memory on these models may be upgraded to 4 MB with the addition of an optional memory module Supported screen resolutions for the controller are listed in Chapter 8 Specifications 1 3 7 Chipsets VIA Chipset The Pentium system uses the VIA Apollo VP2 AMD 640 chipset This provides a high speed 32 bit PCI IDE EIDE interface which supports the following Upto four PCI IDE EIDE devices on the PCI bus m SDRAM and EDO DIMM support m ECC DIMM support 440LX Chipset The Intel 440LX chipset is designed specifically for the Pentium II system This provides support for the latest technologies including the following m Upto four PCI IDE EIDE devices on the PCI bus or four Ultra ATA devices W Ultra ATA Mode 2 support m SDRAM and EDO DIMM support m ECC DIMM support Compaq Deskpro 2000 Series of Personal Computers 1 7 1 8 1 3 8 1 3 9 System 1 0 The onboard I O controller integrates the functions for the serial and parallel ports diskette drives the keyboard and mouse This component provides support for the following m Multimode bidirectional parallel port Standard mode Centronics compatible operation High speed mode with support for an enhanced capabilities port ECP and enhanced parallel
70. Mb s Track to Track high low 3 6 Average high low 94 173 Latency Average ms 100 Compaq Deskpro 2000 Series of Personal Computers 8 7 Table 8 8 aad Drives IDE EIDE 2 1 GB 3 2 GB Formatted Capacity Physical MB 2111 86 3209 0 Loqical MB 2111 86 3209 0 Compaq Spare Part Number 278745 001 278746 001 Drive Type 65 Transfer Rate Interface Mbvtes sec 16 7 16 7 Typical Seek Time including settling Single Track ms 3 0 2 0 Average ms 12 0 12 0 Full Stroke ms 22 0 25 0 Disk Rotational Speed rpm 4500 4500 Gylinders Loqical 4092 6218 Data Heads Loqical 16 16 Sectors per Track Loqical 63 63 Buffer Size KB 128 128 Ultra ATA UDMA 2 1 GB 3 2 GB 3 2 GB Formatted Capacity Physical MB 2160 0 3240 0 3240 0 Logical MB 2160 0 3240 0 3240 0 Compaq Spare Part Number 278287 001 278288 001 278297 001 DriveType 65 Transfer Rate Interface Mbytes sec 33 3 33 3 33 3 Typical Seek Time including settling Single Track ms 3 0 2 0 1 0 Average ms 12 0 12 0 9 7 Full Stroke ms 22 0 25 0 21 0 Disk Rotational Speed rpm 4500 4500 5400 Cylinders Logical 4092 6218 6218 Data Heads Logical 16 16 16 Sectors per Track Logical 63 63 63 Buffer Size KB 128 128 128 93 Because Compaq Utilities is installed on a hidden partition on the hard drive hard drive capacity will appear reduced when displayed by the computer 8 8 Specifications Formatted Capacity Ph
71. ON Ensure that the cable is pushed to the bottom of the chassis to avoid being damaged when reinstalling the drive cage Compaq Deskpro 2000 Series of Personal Computers 5 39 5 19 System Board To remove the system board complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the expansion boards Section 5 8 3 Remove the riser board Section 5 10 It is not necessary to remove the riser brace in order to remove the system board If a replacement external battery is installed on the system board do not unplug the battery from the system board connector as that will erase the CMOS Remove the external battery from the hook and loop fastener on the chassis but leave it electrically connected to the system board Disconnect any cables plugged into the system board Remove the front bezel section 5 14 1 Remove the drive cage Section 5 17 w T Remove the screws securing the system board to the chassis Five screws secure Pentium system board Seven screws secure Pentium II system board 5 40 Removal and Replacement Procedures Desktop 8 Use your fingers to grip the system board at the guide pin area and pull up on the board to release it from the pin CAUTION Do not use any tools to release the board from the pin Doing so may damage the system board electronically 9 To remove the board from the chassis move the board slightly toward the front of the cha
72. Pp Compaq Deskpro 2000 Series of Personal Computers C 3 appendix D SCSI GUIDELINES This appendix contains helpful guidelines for installing Small Computer System Interface SCSI devices For more detailed information refer to the documentation that came with your computer Guidelines for Installing Optional SCSI Devices When installing and operating SCSI devices you must adhere to the following guidelines m single SCSI controller allows you to daisy chain up to seven SCSI devices These may be hard drives CD ROM drives scanners tape drives and or other SCSI devices installed in your computer Most SCSI controllers have connectors for both internal and external devices m Every SCSI device must have a unique identification ID number The SCSI controller identifies signals to and from a SCSI device by its SCSI ID number rather than its location Moving a SCSI device from one position to another on the SCSI chain does not affect the communication between the controller and the SCSI device Check the information that came with your device for the recommended SCSI ID number to be applied The reserved and available SCSI ID numbers for Compaq computers are as follows O is reserved for the primary hard drive and has the lowest device priority O 1 through 6 are available for use by all SCSI devices 7 is reserved for the system board and has the highest device priority m Every SCSI chain or circuit must be termin
73. Problems a e eee ee G 5 Hard Drive Problems uuu it i HR ERR G 6 Hardware Installation Problems G 7 CD ROM Drive G 8 Memoty Problems Breed eee ete tee enis G 9 SCSEProbletiss iie eere RERO OUR RI I inlet i ERR RERO UIS G 9 Network Problemi cities e i tr te ne e e vera iR eun G 10 Resolving Audio Hardware Conflicts a G 12 appendix H Intel 440LX Chipset Memory Limitations essent H 1 li 1 1 Contents preface ABOUT THIS GUIDE This Maintenance and Service Guide is a troubleshooting and repair guide that can be used for reference when servicing the Compaq Deskpro 2000 Series of Personal Computers Only authorized technicians trained by Compaq should attempt to repair this equipment Compaq Computer Corporation reserves the right to make changes to the Compaq Deskpro 2000 Series of Personal Computers without notice Symbols and Conventions The following text and symbols mark special messages throughout this guide N WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life CAUTION Text set off this manner indicates that failure to f
74. Removing the Expansion Slot Cover Compaq Deskpro 2000 Series of Personal Computers 6 9 6 9 Expansion Board Guide To remove the expansion board guide complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove the riser brace Section 6 7 3 Remove the expansion boards Section 6 8 4 Grasp the board guide firmly press in on the two tabs in the center front of the board guide and slide it to the right to unsnap it from the front of the riser brace Figure 6 10 Removing the Expansion Board Guide To replace the expansion board guide reverse the above procedure 6 10 Removal and Replacement Procedures Minitower 6 10 Riser Board To remove the riser board complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove the riser brace Section 6 7 3 Remove the expansion boards Section 6 8 4 5 Tiltthe riser board slightly away from the riser brace and pull up Remove the screws that secure the riser board to the riser brace Figure 6 11 Removing the Riser Board To replace the riser board reverse the above procedure Compaq Deskpro 2000 Series of Personal Computers 6 11 6 11 Speaker To remove the speaker complete the following steps Remove the access panel Section 6 6 1 Remove the riser brace Section 6 7 Disconnect the speaker cable from the audio board or the system board Remove the two speaker retaining screws
75. S SCSI ID 5 Termination Power from Drive TP SCSI ID 6 Termination Power from SCSI Bus TP SCSI ID 7 All other pins of Jumper J6 reserved for other uses Compaq Deskpro 2000 Series of Personal Computers A0 Off On Off On Off On Off On M Off Off On On Off Off On On A2 Off Off Off Off On On On On 7 15 7 3 4 Optional Ultra ATA Hard Drives Jumper Settings Figure 7 19 2 1 GB Maxtor Ultra ATA Hard Drive Jumper Settings Table 7 13 Jumper Settings Description MA CS WC FR co Single J Primary in dual system Secondary in dual system 0 Cable select J Write cache enabled J Reserved 0 4032 cylinder option enabled J J Jumper 0 No jumper sii amp 4 2 Figure 7 20 2 4 GB Ultra ATA Hard Drive Jumper Settings Table 7 14 Jumper Settings Definition Pins Primary 1 to 2 and 3 to 5 Secondary 3105 Cable Select 2 to 4 and 3 to 5 7 16 Jumper and Switch Information Figure 7 21 3 2 GB Maxtor Ultra ATA Hard Drive Jumper Settings Table 7 15 Jumper Settings Description MA CS WC FR co Single J Primary in dual system J Secondary in dual system 0 Cable select J Write cache enabled J Reserved 0 4032 cylinder option enabled J J Jumper 0 No jumper Compaq Deskpro 2000 Series of Personal Computers 7 17 7 4 CD ROM Drive Jumper Settings Figure 7 22 Jumper Pins for the 16X max EIDE CD ROM Drives Table 7 16 Jumper Settings Definition Jumper Primary MA Seco
76. SY Swedish Finnish Brazilian Swiss Chinese Taiwanese Danish 2 Turkish French U K English French Canadian U S English For Bosnia Herzegovina Croatia Slovenia and Yugoslavia Compaq Deskpro 2000 Series of Personal Computers 2 7 Clearing the Password If you do not know the power on password you may both clear and disable it by moving the jumper on the password header located on the system board The password header is labeled E6 Password on the Pentium system board and labeled Password on the Pentium II system board The password header has three pins The power on password comes enabled by default with the jumper on pins 5 and 6 To clear or disable the power on password move the jumper to pins 6 and 7 EB pPasswdl Es Clear F amp sENA Ext CMOS TzDER Batt Figure 2 1 Locating the Password Header on the Pentium System Board ELLE 1 k FECI a kam Li B8 E RE 1 Figure 2 2 Locating the Password Header on the Pentium Il System Board 2 8 Compaq Utilities 2 2 2 QuickLock QuickBlank The QuickLock and QuickBlank features can disable the keyboard and mouse interfaces and blank the screen while an application is open QuickLock is enabled with a power on password If QuickBlank is also enabled the screen blanks When this feature is used the computer is secure until you enter the power on password QuickLock and QuickBlank are enabled th
77. The board guides in the spares kit are keyed for proper installation 5 20 Removal and Replacement Procedures Desktop 5 13 Replacement Battery The real time clock battery that came with the computer is non replaceable and is permanently installed on the system board WARNING The system board contains a clock CMOS lithium battery The lithium battery may explode if mistreated The battery is soldered into place and may not be removed Do not abuse or disassemble Use only replacement batteries supplied by Compaq Computer Corporation 3 Itis important to make a set of backup diagnostic diskettes before you install a new battery To install the external real time battery complete the following steps Remove the system unit cover Section 5 6 2 Connect the new battery to the pins on the battery header connector on the system board The battery connector is labeled E9 Ext Batt on the Pentium system board and labeled Ext Batt on the Pentium II system board When this battery is connected the internal battery is automatically disconnected The battery connector is keyed for proper installation 3 Remove the backing from the adhesive on the hook and loop fastener strip attached to the battery and attach the battery as shown y Figure 5 19 Installing the Battery Pentium System Compaq Deskpro 2000 Series of Personal Computers 5 21 Figure 5 20 Installing the Battery Pentium Il System 4 Replace t
78. To replace the expansion board reverse the above procedure If you are installing an expansion board for the first time remove the slot cover before installing the board The computer should automatically recognize the added Plug and Play board 5 10 Removal and Replacement Procedures Desktop 5 8 2 Outboard Expansion Board To remove an outboard expansion board complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the retaining screw that secures the board to the rear of the computer chassis 3 Remove the expansion board Figure 5 9 Removing the Expansion Board from an Outboard Position To replace the expansion board reverse the above procedure If you are installing an expansion board for the first time remove the slot cover before installing the board When the computer starts it should automatically recognize the added Plug and Play board Compaq Deskpro 2000 Series of Personal Computers 5 11 5 9 System Board Components 5 9 1 Memory Modules Memory may be expanded by adding one or more DIMMs at a time onto the system board N CAUTION Static electricity can damage the electronic components of the computer or optional boards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object CAUTION When handling a memory module be careful not to touch any of the contacts Doing so can damage t
79. a ee h ue Pusa Drm wasa CU Figure 3 2 System Unit Desktop 3 2 Illustrated Parts Catalog Table 3 1 System Unit Spare Parts Desktop Spare Part Warranty Description Number Tier 1 System unit cover desktop 243089 001 A 2 Front bezel includes 2 power switch caps and bezel blank order logo separately 243088 001 A 3 Logo kit includes logos for all models 247525 001 A 4 Power supply includes fan power switch and 2 power switch mounting brackets 278756 001 A 5 Chassis base pan shown for reference only Compaq Deskpro 2000 Series of Personal Computers 3 3 Figure 3 3 System Unit Minitower 3 4 Illustrated Parts Catalog Table 3 2 System Unit Spare Parts Minitower Description 1 J hood minitower 2 Access panel minitower 3 Front bezel includes 2 power switch caps and 2 bezel blanks order logo separately 4 5 6 7 Logo kit includes logos for all models Brace riser minitower Power supply Includes fan power switch and 2 power switch mounting brackets Chassis base pan shown for reference only Compaq Deskpro 2000 Series of Personal Computers Spare Part Number 185972 001 185971 001 247378 001 247525 001 243190 001 278756 001 Warranty Tier gt gt gt gt gt gt 3 5 3 2 Mass Storage Devices Figure 3 4 Mass Storage Devices 3 6 Illustrated Parts Catalog Table 3 3 Mass Storage Devices Description ds 2 4 GB EID
80. a few minutes for the computer to generate this information The screen lists the hardware that is configurable in the configuration memory and that is currently used by the system with the exception of a tape drive Alongside each option is a summary of the current configuration You may display or reconfigure any of the detailed information provided 2 Use the arrow keys or the mouse to highlight menu items the Tab key to select buttons and the Enter key to select the desired items 3 After making the desired change select OK to save the change and return to the Computer Setup menu Compaq Deskpro 2000 Series of Personal Computers 2 3 The Computer Setup screen includes two buttons Built In Devices and Add In Devices The following tables list the options available under each of the two buttons Table 2 1 Built In Devices Sub Menu Button Configuration Option Sub Menu Button Configuration Option Video Driver and Resolution System Information Processor Storage Diskette Drive System Parameters Removable Media Bus Priority IDE Devices Quick Boot SCSI Devices POST Messages Boot Order Date Time Input devices Keyboard Communications Serial Ports Mouse Parallel Port Game Port Power Management Energy Save Security Management Power On Password Setup Password USB Quick Boot Quick Boot allows a faster boot cycle than does Full Boot Quick Boot however does not run all the diagnostic test that run during Full Boot Quick Boot can
81. a mild dishwashing liquid diluted with water Rinse well by wiping with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow Removal and Replacement Preliminaries 4 2 3 Cleaning the Keyboard Follow all safety precautions in Section 4 2 1 before cleaning the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Section 4 2 2 When cleaning debris from under the keys review all rules in Section 4 2 1 before following these procedures CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys m Visible debris underneath or between the keys may be removed by vacuuming or shaking m Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys W Ifyou remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed
82. able One 24X Max EIDE CD ROM drive Compaq Business Pro 16 bit audio board and an enhanced speaker installed on select models Matrox MGA 1064SG graphics accelerator controller with 2 MB of synchronous graphics random access memory SGRAM installed on the system board expandable to 4 MB Microsoft Windows NT 4 0 operating system software Compaq Deskpro 2000 Series of Personal Computers 1 3 1 4 1 2 3 Features Common to Both One 1 44 megabyte 3 5 inch high density diskette drive installed Peripheral Components Interconnect PCI chipset used for PCI ISA two USB ports memory and peripheral control Super I O controller which integrates a serial port parallel port diskette drive interface real time clock CMOS RAM and mouse and keyboard controller PCI and ISA peripheral connectors on the expansion riser board BIOS in a flash memory device which supports PCI auto configuration Desktop chassis including expansion slots for up to five expansion boards Two dedicated half length PCI slots Two dedicated ISA bus slots one half length and one full length One full length combination slot for either a PCI or an ISA expansion board LD O L L Surge tolerant continuous power supply switch selectable for 115 and 230 VAC operation Minitower chassis including expansion slots for up to five expansion boards Two dedicated full length PCI slots Two dedicated full length ISA bus slots One full length combination slot for ei
83. above procedures Compaq Deskpro 2000 Series of Personal Computers 6 37 6 19 3 Installing a New Drive When installing a new drive you should use either the wafer screws provided in the option kit or the extra U S or metric screws both of which are stored in the front of the computer chassis for this purpose The same screws that are used as guide screws are used as retainer screws to secure the drive in the drive bay Select the appropriate screws for the application BQ Metric screws have a black finish while U S screws have a silver finish pita WB Mi Figure 6 38 Locating the Mounting Screws If you are installing a 3 5 inch diskette drive in a 5 25 inch drive bay use Compaq bracket spare part number 243230 001 which comes with a preinstalled bezel If you are installing a 3 5 inch hard drive in a 5 25 inch drive bay use Compaq bracket spare part number 243231 001 To install a 3 5 inch drive into a 5 25 inch drive bay begin with step 1 6 38 Removal and Replacement Procedures Minitower To install a 5 25 inch drive into a 5 25 inch drive bay begin with step 3 1 Place the 3 5 inch drive into the bracket 2 Insert two screws into the two bracket holes on each side of the bracket to secure the drive Figure 6 39 Installing the Hard Drive into the Mounting Bracket CAUTION Use only 3 16 inch or 5 mm long screws as guide screws Longer screws can damage the internal components of the drive
84. acement Pentium system 5 40 6 19 system management 2 25 partners program 2 25 system memory illustrated 3 10 spare part number 3 11 system unit illustrated 3 2 3 4 spare part number 3 3 3 5 system unit cover removal and replacement 5 6 spare part number 3 3 T tape drive test error codes E 5 terminators SCSI D 1 D 2 active D 2 passive D 2 test error codes audio E 7 CD ROM E 8 diskette drive E 4 hard drive E 5 keyboard E 3 memory E 3 modem E 4 mouse E 8 network E 7 pointing device E 8 printer E 4 processor E 2 SCSI E 10 serial port E 4 summary E 1 tape drive E 5 video E 6 Test utility 2 1 thermal problems troubleshooting without diagnostics G 2 tools service 4 6 transfer rates Ultra ATA C 3 troubleshooting audio conflicts G 12 CD ROM drive problems G 8 diskette drive problems G 3 display problems G 4 hard drive problems G 6 hardware installation problems G 7 memory problems G 9 minor problems G 1 network problems G 10 power problems G 2 printer problems G 5 processor overheating G 2 SCSI problems G 9 thermal problems G 2 typical electrostatic voltages 4 1 U UDMA See Ultra ATA Ultra ATA C 2 cable spare part number 3 9 devices spare part number 3 7 hard drives 1 3 optional 80 pin cable C 3 SMART II compatible C 2 transfer rates C 3 Ultra ATA hard drive specifications 8 8 Ultra SCSI hard drive specifications 8 9 Ultra wi
85. all an IDE EIDE drive ISA Plug and Play Capability ISA Plug and Play capability provides auto configuration of Plug and Play ISA boards and resource management for legacy non Plug and Play ISA boards when used with Computer Setup or a Plug and Play compatible operating system like Microsoft s Windows 95 Product Description BIOS Upgrades Because the BIOS is stored in a flash memory device you can easily upgrade the BIOS without having to disassemble the system The flash upgrade process can be accomplished by running a utility from a diskette a hard drive or over a network The section on Flash ROM in Chapter 2 Compaq Utilities explains how to run the BIOS upgrade utility 1 3 10 Expansion Slots The computer has two dedicated 16 bit ISA compatible slots two dedicated PCI compatible expansion slots and one combination slot that can be used by either a PCI or an ISA board For more information about expansion slots and installing expansion boards see Chapters 5 and 6 Removal and Replacement Procedures 1 3 11 Power Supply The power supply provides power for system requirements including onboard resources expansion boards and drives The desktop system supports a maximum of 145 watts of continuous power The minitower system supports a maximum of 185 watts of continuous power The same power supply rated at 200 watts maximum output provides for both system requirements The power supply has integrated surge
86. and allows the Deskpro to be restarted in the unlikely event of an unsuccessful ROM flash Remote ROM Flash is performed in two stages 1 System administrator uses the Remote Management Setup software on a centralized management console to prepare a Deskpro ROMPaq file 2 System administrator uses a PC LAN management product such as Microsoft SMS Intel LANDesk Manager or Symantec Norton Administrator for Networks to distribute and execute the file over the network to remote Deskpros Use of Remote ROM Flash requires an established Setup Password For more information on enabling Remote ROM Flash refer to the online Remote Management Help Compaq Deskpro 2000 Series of Personal Computers 2 19 2 20 FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure for example if a power failure occurs during a ROM upgrade The Boot Block is a flash protected section of the ROM that checks to validate the system ROM each time power to the system is turned on If the system ROM is valid the system starts normally If the system ROM fails the validation check the FailSafe Boot Block ROM provides enough support to start the system from a ROMPaq diskette which will program the system ROM with a valid image Because there is no video or hard drive support from the Boot Block ROM the keyboard lights communicate information When the Boot Block detects an inva
87. anty 2 27 preloaded software 1 10 preparing the computer 2 1 preventing electrostatic damage 4 2 primary secondary designation hard drive C 1 Print Scrn key 1 23 printer test error codes E 4 troubleshooting without diagnostics G 5 proactive backup 2 17 problems audio G 12 CD ROM drive G 8 checklist for minor G 1 diskette drive G 3 display G 4 hard drive G 6 hardware installation G 7 memory G 9 network G 10 power G 2 printer G 5 processor ovrheating G 2 SCSI G 9 thermal G 2 processor illustrated 3 10 Intel boxed 7 4 Pentium based 1 6 removal and replacement Pentium II system 5 16 6 15 removal and replacement Pentium system 5 14 6 14 spare part number 3 11 test error codes E 2 upgrade 1 6 processor overheating G 2 product description 1 1 protecting your software ordering backup diskettes 2 26 restoring your hard drive 2 27 Q QuickLock QuickBlank enabling 2 9 R real time clock 1 10 rear panel connectors 1 16 1 20 remote ROM flash 2 18 using 2 19 Remote Security Management 2 22 removal and replacement desktop battery Pentium II system 5 21 battery Pentium system 5 21 bezel blank 5 25 cable lock 5 5 cache memory Pentium system 5 17 DIMMs 5 12 drive cage 5 37 expansion board guide 5 20 expansion board inboard 5 10 expansion board outboard 5 11 feet 5 4 front bezel 5 23 graphics memory Pentium II system 5 13 graphics memory Pe
88. ard drive 2 2 exiting 2 13 Index I 1 1 2 2 1 configuration management 1 12 2 18 Configuration utilities 2 1 connector location keyboard 1 16 1 20 monitor 1 16 1 20 mouse 1 16 1 20 parallel port 1 16 1 20 power cord 1 16 1 20 rear panel 1 16 1 21 serial port 1 16 1 20 connectors 4 6 controller 1 4 controls front panel 1 14 1 17 country specific requirements power cord B 2 create a diagnostic diskette 2 2 Ctrl key 1 23 Ctrl Alt Delete key combination 1 23 D delimiter characters 2 7 design overview 1 5 desktop specifications 8 1 desktop management 2 25 solutions partners program 2 25 desktop removal and replacement battery Pentium II system 5 21 battery Pentium system 5 21 bezel blank 5 25 cable lock 5 5 cache memory Pentium system 5 17 drive cage 5 37 expansion board guide 5 20 expansion board inboard 5 10 expansion board outboard 5 11 feet 5 4 front bezel 5 23 graphics memory Pentium II system 5 13 Index graphics memory Pentium system 5 13 guide expansion board 5 20 LED cable Pentium II system 5 38 LED cable Pentium system 5 38 logo 5 26 memory module DIMM 5 12 power button 5 24 power supply 5 29 power switch 5 27 processor Pentium II system 5 16 processor Pentium system 5 14 riser board 5 18 riser brace 5 19 speaker 5 7 system board Pentium II system 5 40 system board Pentium system
89. ated closed at both ends Termination can be accomplished in one of several ways Use a cable with a built in terminator O Use a cable with a terminating resistor plug in the last connector Q Connect a SCSI device with the termination enabled into the last connector Some systems have both ends of the SCSI cable connected to and terminated by the system board m Turn on all external SCSI devices before turning on power to the computer This enables the controller to recognize the external SCSI devices and automatically reset When an external SCSI device is connected to the external SCSI connector on the rear panel of the computer that device becomes the end of the SCSI chain and must be terminated m All SCSI hard drives must be either internal or external but never both The system does accommodate a combination of other internal and external SCSI devices such as SCSI tape and CD ROM drives Compaq Deskpro 2000 Series of Personal Computers D 1 D 2 Termination 1 Every SCSI chain must be terminated at both ends regardless of whether it is an internal SCSI chain an external SCSI chain or a combination internal external SCSI chain The PD CD drive must be terminated by using a SCSI interconnect cable that has a terminating plug on one of its ends This drive does not ship with terminating resistors Compaq SCSI 2 controllers have an automatic terminating device which turns OFF the terminator when both the exter
90. ated and the arrow keys are deactivated The arrow keys to the left of the keypad perform the same functions as the arrow keys on the keypad When the Caps Lock light is on all letters typed are capitalized When the Scroll Lock light is on the display will advance a line at a time Used in combination with another key its effect depends on the software application you are using Opens the Windows Start menu Used in combination with another key its effect depends on the software application you are using Used in combination with another key its effect depends on the software application you are using Advances the cursor one character space at a time Opens a context menu for the software program you are using Insert Delete Home End Page Up and Page Down Pressing the key will perform the stated function Pressing the left or right arrow keys will move the cursor one character space at a time in the direction shown Pressing the up or down arrow key will move the cursor up or down one line at a time These keys act as they do on a calculator style keypad Holding down Ctrl and Alt while pressing Delete restarts the computer Compaq Deskpro 2000 Series of Personal Computers 1 23 The keyboard has feet on the bottom that enable the user to tilt the keyboard to a more comfortable typing angle Figure 1 9 Keyboard Tilt Foot 1 7 Options The options that are available from Compaq for the Compaq Deskpro 2000 Series of P
91. be enabled to 1 Always Quick Boot default 2 Periodically Full Boot from every 1 to 31 days 3 Always Full Boot Passive Release Pentium II System Version 2 1 of the PCI specification sets limits on the maximum time allowed for a device to complete transactions on the PCI bus Passive release addresses the time limits set by the specification Passive release is a feature of the Pentium II systems only With passive release enabled slower ISA devices are made to wait until faster PCI devices have completed their transactions Disabling passive release gives ISA devices priority over PCI devices The units ship with passive release enabled To enable or disable passive release use the following steps 1 Run Computer Setup Section 2 2 2 Under System Information select the Processor icon 3 Find Bus Priority 4 Select ISA or PCI D Selecting ISA disables passive release giving ISA devices priority Selecting PCI enables passive release giving PCI devices priority 2 4 Compaq Utilities Sub Menu Button ISA Boards PCI Boards 2 2 1 Security Features Configuration Option Power On Password Setup Password USB Configuration Option Serial Ports Parallel Port Table 2 2 Add In Devices Description or Function Lists installed ISA boards Allows you to Add or Remove boards and to View or Edit board information Lists installed PCI boards Allows you to View or Edit board information
92. board Keyboard ee Re ee s Keyboard Keyboard Visioneer Brazilian Keyboard Visioneer Domestic Keyboard Visioneer French Keyboard Visioneer German Keyboard Visioneer International Keyboard Visioneer Italian Keyboard Visioneer Japanese Keyboard Visioneer Latin American Keyboard Visioneer Spanish Keyboard Visioneer Swiss French French Italian Keyboard Visioneer UK English Not shown Spare Part Number Warranty Tier 166514 131 166514 251 166514 231 166514 071 166514 101 166514 111 166514 AB1 166514 281 166514 141 166514 031 185288 318 185288 335 185288 301 185288 305 185288 304 185288 302 185288 306 185288 319 185288 316 185288 307 185288 311 185288 303 gt gt gt gt gt gt gt gt gt gt gt gt gt ee gt gt gt gt gt Compaq Deskpro 2000 Series of Personal Computers 3 15 3 6 Monitors Figure 3 9 Monitors 3 16 Illustrated Parts Catalog Table 3 7 Monitors Description 1 Compag P50 Color Monitor NA Compag P50 Color Monitor GSA COIN OSO o Z ow p 12 Compaq P50 Color Monitor Compaq P50 Color Monitor Compaq 140 VGA Color Monitor NA NH SH Compag P70 Color Monitor NH Compag P70 Color Monitor SH Compaq P110 NH Compaq P110 SH 10 Compaq V40 Color Monitor GSA 13 14 15 16 17 18 19
93. boards on the assembly 3 Lay the computer on its side then grasp the riser brace at both ends and pull it out of the computer chassis Use care when guiding it out of the unit to prevent damaging the boards Figure 6 6 Removing the Riser Brace To replace the riser brace reverse the above procedure gt When reinstalling the riser brace fully seat the riser board attached to the case into the system board socket to ensure complete electrical contact Compaq Deskpro 2000 Series of Personal Computers 6 7 6 8 Expansion Board The Compaq Deskpro 2000 Series of Personal Computers contains five expansion slots on the expansion board Two dedicated PCI expansion slots One PCI ISA shared expansion slot Two dedicated ISA expansion slots Figure 6 7 Five Expansion Slots on the Riser Board To remove an expansion board complete the following steps 1 Remove the access panel Section 6 6 1 2 Disconnect any cables attached to the expansion board 3 Remove the riser brace Section 6 7 6 8 Removal and Replacement Procedures Minitower 4 Remove the expansion board screw then slide the expansion board out of the expansion slot Figure 6 8 Removing an Expansion Board To install an expansion board reverse the above procedure If you are installing an expansion board for the first time in a slot remove the retaining screw and the expansion board slot cover before installing the board Figure 6 9
94. button be sure to use the button for a DC application as shown 6 26 Removal and Replacement Procedures Minitower 6 16 3 Bezel Blank To remove a bezel blank complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove the front bezel Section 6 16 1 3 Lay the front bezel face down on a protected work surface and remove the two screws that secure the bezel blank to the front bezel 4 Remove the bezel blank from the front bezel lt Figure 6 27 Removing the Bezel Blank To reinstall the bezel blank reverse the above procedure Compaq Deskpro 2000 Series of Personal Computers 6 27 6 16 4 Compaq Logo To remove the Compaq logo from the front bezel complete the following steps 1 2 3 Remove the access panel Section 6 6 1 Remove the front bezel Section 6 16 1 From the inside of the front bezel use a small screwdriver at the hole shown in the figure to push the logo out of its recess Clean the recessed area with a clean dry cloth Remove the protective paper from the back of the replacement logo and press the logo into place Figure 6 28 Replacing the Compaq Logo If the original logo is missing complete steps 4 and 5 to install a replacement logo without having to remove any part of the computer 6 28 Removal and Replacement Procedures Minitower 6 17 Power Supply Assembly 6 17 1 Power Supply Switch Assembly To remove the power
95. cation 1 16 1 21 fault diagnosis 2 16 illustrated 3 16 options 1 25 spare part number 3 17 mouse cleaning 4 5 connector A 1 connector location 1 21 disabling interface 2 9 drivers 3 26 specifications 8 15 test error codes E 8 MPEG graphics controller graphics resolutions 8 16 MS DOS 1 6 N network test error codes E 7 troubleshooting without diagnostics G 10 Num Lock key 1 23 0 operating system MS DOS 1 6 ordering device drivers 1 11 OS 2 1 6 Pentium II system 1 10 Pentium system 1 10 UNIX 1 6 optional boards illustrated 3 10 spare part number 3 11 3 13 options cache memory 1 6 3 11 graphics memory 1 25 3 11 mass storage 1 24 3 7 modem 1 26 3 11 monitors 1 25 3 17 PD CD drive 1 26 3 7 serial parallel interface board 1 25 3 13 system memory 1 6 3 11 video board 1 25 3 11 ordering backup diskettes 2 26 OS 2 1 6 outboard expansion board removal and replacement 5 11 P parallel connector 1 16 parallel interface connector A 2 Index 1 5 1 6 parallel port 1 4 1 9 parallel support mode 1 9 partition diagnostics 2 12 partners program desktop management 2 25 system management 2 25 password changing 2 6 deleting 2 6 entering 2 6 power on 1 10 2 6 7 7 protection 1 5 Pause key 1 23 PCI auto configuration utility 1 4 1 8 chipset 1 4 1 7 local bus 1 7 slots 1 4 PD CD drive 1 26 jumper locations 7 18 jumper settings
96. ces System Table 8 1 Desktop System Specifications U S Metric Dimensions Height 5 0 in 12 7 cm Width 17 71 in 44 98 cm Length 16 72 in 42 47 cm Weight 23 7 lb 10 74 kg System Power Rating 145 W 145 W Power Supply Operating Voltage Range 90 132 VAC 180 264 VAC Rated Voltage Range 100 120 VAC 200 240 VAC Rated Line Frequency 50 60 Hz 50 60 Hz Rated Input Current maximum 5 5 A 3A Rated Output Power 200 W 200 W Environmental Requirements Temperature Operating 50 to 95 F 10 to 35 C Shipping 4 to 140 F 20 to 60 C Humidity noncondensing Operating 8 to 90 8 to 90 Nonoperating 5 to 95 5 to 95 Maximum Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 m Heat Dissipation nominal 770 Btu hr 3 23 kg cal min Compaq Deskpro 2000 Series of Personal Computers 8 1 Table 8 2 Minitower System Specifications U S Metric Dimensions Height 18 49 in 46 96 cm Width 7 31 in 18 57 cm Depth 16 89 in 42 90 cm Weight 34 0 Ib 15 40 kg System Power Rating 185 W 185 W Power Supply Operating Voltage Range 90 132 VAC 180 264 VAC Rated Voltage Range 100 120 VAC 200 240 VAC Rated Line Frequency 50 60 Hz 50 60 Hz Rated Input Current maximum 5 5 3A Rated Output Power 200 W 200 W Environmental Requirements Temperature Operating 50 to 95 F 10 to 35 C Shipping 4 to 140 F 20 to 60 C Humidity noncondensing Operating 8 to 90 8 to 90 Nonoperating 5 to 95 5 to 95 Maxim
97. cessor speed 200 MHz can be upgraded to a processor speed of 233 MHz The Pentium II system boards run at speeds of 233 MHz 266 MHz or 300 MHz A Pentium system with a processor speed of 233 MHz can be upgraded to a processor speed of either 266 MHz or 300 MHz and a Pentium II system with a processor speed 266 MHz can be upgraded to a processor speed of 300 MHz Utilizing MMX technology in the design of the processors enhances the systems ability to take advantage of the MMX instructions while preserving compatibility with existing software and operating systems 1 3 4 System Memory The system supports base conventional and extended memory Operating systems such as MS DOS OS 2 UNIX and all application programs use base memory For better performance Windows NT OS 2 and UNIX as well as many MS DOS applications use extended memory For proper system operation the DIMMs must be industry standard 168 pin 66 MHz or faster unbuffered SDRAM DIMMs The memory modules may also be unbuffered extended data out EDO DIMMs SDRAM DIMMs must support CAS Latency 2 or 3 CL 2 or CL 3 with a data access time clock to data out of 9 0 ns or less The DIMMs must also contain Joint Electron Device Engineering Council JEDEC Serial Presence Detect SPD information SDRAMS on DIMMs must have a data width of x8 x16 or x32 x4 is not supported The system will not start using unsupported DIMMs or incompatible DIMM configurations See Appen
98. combinations 2 21 national delimiter characters 2 7 spare part number 3 14 specifications 8 14 test error codes E 3 L LED cable illustrated desktop 3 8 removal and replacement Pentium II system 5 38 6 32 removal and replacement Pentium system 5 38 6 32 spare part number desktop 3 9 spare part number minitower 3 9 LEDs 1 14 1 17 lights failed ROM flash 2 21 keyboard combinations 2 21 lights and controls 1 14 1 17 line in audio connector pin assignments A 5 line out audio connector pin assignments A 5 logo removal and replacement 5 26 6 28 logo kit illustrated desktop 3 2 illustrated minitower 3 4 spare part number desktop 3 3 spare part number minitower 3 5 LS 120 drive specifications 8 13 M management asset 1 12 configuration 1 12 fault 1 13 integration 1 13 2 24 security 1 13 mass storage devices 1 15 1 18 installed 1 3 options 1 24 spare part number 3 7 materials static preventing 4 3 Matrox drivers 3 27 Matrox graphics controller graphics resolutions 8 16 Maxtor 2 GB EIDE hard drive jumper settings 7 11 2 1 GB Ultra ATA hard drive jumper settings 7 16 3 2 GB EIDE hard drive jumper settings 7 13 3 2 GB Ultra ATA hard drive jumper settings 7 17 memory base 1 6 cache 1 6 chipset limitations H 1 clear and reset 7 8 extended 1 6 supported configurations H 3 technologies H 2 test error codes E 3 troubleshooting without diagn
99. compact disc or tape from the computer 2 Turn off the computer and any peripheral devices that are connected to it 723 CAUTION Turn off the computer before disconnecting any cables 3 Disconnect the power cord from the electrical outlet and then from the computer 4 Disconnect all peripheral device cables from the computer During disassembly label each cable as you remove it noting its position and routing Keep all screws with the units removed CAUTION The screws used in the computer are of different thread sizes and lengths using the wrong screw in an application may damage the unit Compaq Deskpro 2000 Series of Personal Computers 5 3 5 4 Feet Four rubber feet are mounted to the underside of the chassis If necessary remove the old feet and scrape the residue of the old feet from the chassis using a small flat bladed screwdriver To attach replacement feet to the chassis remove the protective strip from the adhesive on the back of the new feet and press them into place Figure 5 2 Installing the Feet 5 4 Removal and Replacement Procedures Desktop 5 5 Cable Lock To install the cable lock provision complete the following steps 1 Remove one thumbscrew from the rear of the computer Use a flat bladed screwdriver if needed to loosen a stubborn screw Separate the pieces of the security bracket by bending the metal where the three pieces join see inset Insert the tang of the narrow bracket i
100. completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly 5 1 Serial Number The computer serial number should be provided to Compaq when requesting information or ordering spare parts The serial number is displayed on the right side of the system unit cover towards the front and also on the rear of the chassis above the fan Figure 5 1 Serial Number Location Compaq Deskpro 2000 Series of Personal Computers 5 1 5 2 Disassembly Sequence Chart Use the chart below to determine the disassembly sequence for removing components from the computer 5 4 5 5 Computer Feet Cable Lock 5 6 System Unit Cover 5 7 Speaker Expansion Board 5 9 1 Memory Module System Board Graphics Memory Module Riser Board 5 11 Riser Brace Expansion Board Guide Replacement Battery Front Bezel 5142 Power Button Bezel Blank Compaq Logo Power Switch Assembly 5 15 2 Power Supply Mass Storage Devices Drive Cage 5 9 3 Microprocessor for Pentium Il remove expansion boards also Cache Memory Pentium only remove expansion boards also LED Cable System Board remove Riser Board also 5 2 Removal and Replacement Procedures Desktop 5 3 Preparation for Disassembly See Chapter 4 Removal and Replacement Preliminaries for initial procedures To prepare the computer for disassembly complete the following steps 1 Remove any diskette
101. components and accessories m To avoid hand contact transport products in static safe containers such as tubes bags or boxes m Protect all electrostatic sensitive parts and assemblies with conductive or approved containers or packaging m Keep electrostatic sensitive parts in their containers until they arrive at static free stations m Place items on a grounded surface before removing them from their container m Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry m Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam 4 1 3 Personal Grounding Methods The method for grounding must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system When standing use foot straps and a grounded floor mat Table 4 2 Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Removal and Replacement Preliminaries 4 1 4 Grounding Workstations To prevent static damage at the workstation use the following precautions 4 1 5 Cover the workstation with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection
102. connected The battery connector is keyed for proper installation 4 Remove the backing from the adhesive on the hook and loop fastener strip attached to the battery and attach the battery as shown Figure 6 22 Installing the Battery Pentium System 6 22 Removal and Replacement Procedures Minitower Figure 6 23 Installing the Battery Pentium II System 5 Replace the riser brace if needed 6 Replace the access panel 7 Place the sticker contained in the battery kit onto the back of the computer above the power connector 8 Reconnect any external devices and plug in the computer WARNING This equipment is designed for connection to a grounded earthed outlet The grounding type plug is an important safety feature To avoid the risk of electrical shock or damage to the equipment do not disable this feature 9 Turn on the computer 10 Run the computer Setup utility to reconfigure the system Refer to Chapter 2 Compaq Utilities Compaq Deskpro 2000 Series of Personal Computers 6 23 6 15 ISA Option Board Retainer To remove the ISA option board retainer complete the following steps 1 Remove the access panel Section 6 6 1 2 With the computer lying on its side press down on the end of the retainer then lift the retainer to remove it Figure 6 24 Removing the ISA Option Board Retainer To replace the retainer reverse the above procedure 6 24 Removal and Replacement Procedures Min
103. connector are disabled The application cannot be accessed at this time but remains in view unless the QuickBlank feature was also enabled through the Configuration utility To enable the keyboard and input device connected to the mouse connector enter the password For security reasons the characters you type do not appear on the screen The application will not be affected by the characters typed Compaq Deskpro 2000 Series of Personal Computers 2 9 2 3 Computer Checkup TEST Computer Checkup TEST the primary diagnostics utility confirms whether the various computer devices are recognized by the system and are functioning properly Use the TEST utility to help set up tests and to test the computer You may also use TEST in the following instances W To determine if all devices are recognized by the system and functioning properly Running TEST is optional but recommended after you install or connect a new device m To save print or display the information generated by TEST It is recommended that you run TEST and have the printed report available before placing a call to the Compaq Customer Support Center W To assist your Compaq authorized dealer reseller or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing To run Computer Checkup TEST complete the following steps 1 Turn on only the external devices that you wish to test Y
104. cription 1 Keyboard Domestic Arabic Belgian BHCSY Brazilian Czech Danish Finnish French Canadian French German Greek Hungarian Keyboard Keyboard Keyboard Keyboard Keyboard Keyboard NI O oO wy Pp Keyboard 9 Keyboard 10 Keyboard 11 Keyboard 12 Keyboard 13 Keyboard 14 Keyboard 15 Keyboard 16 Keyboard 17 Keyboard 18 Keyboard 19 Keyboard 20 Keyboard International Italian Japanese Korean Latin American Norwegian Polish Z R Not shown 3 14 Illustrated Parts Catalog Table 3 6 Keyboards Spare Part Number Warranty Tier 166514 001 166514 171 166514 181 166514 B41 166514 201 166514 221 166514 081 166514 351 166514 121 166514 051 166514 041 166514 151 166514 211 166514 B31 166514 061 166514 191 166514 AD1 166514 161 166514 091 166514 241 gt l gt gt gt gt ed ee gt gt gt gt gt gt gt gt gt gt gt gt gt continued Table 3 6 continued Description 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 Keyboard Portuguese Keyboard Russian Keyboard Slovakian Keyboard Spanish Swedish Swiss Keyboard Keyboard Keyboard Taiwanese Thai Turkish UK English Keyboard Visioneer Belgium French Key
105. d to ensure proper installation Compaq Deskpro 2000 Series of Personal Computers 6 33 6 19 Mass Storage Devices This section discusses the removal and replacement procedures for the mass storage devices that are supported on the Deskpro 2000 Series of Personal Computers Refer to Chapter 1 Section 1 5 2 Drive Positions 6 19 1 3 5 Inch Drive Bays To remove a 3 5 inch drive from the 3 5 inch drive bay complete the following steps Remove the access panel Section 6 6 1 2 Remove the front bezel Section 6 16 1 3 Remove the power switch assembly Section 6 17 1 4 Disconnect the cables from the back of the drive Figure 6 34 Disconnecting the Power and Signal amp Cables from the 3 5 Inch Diskette Drive 3 When installing a second diskette drive it is necessary to configure the computer using Computer Setup Refer to Chapter 7 Jumper and Switch Information for the location of the ribbon cable connections on the system board 6 34 Removal and Replacement Procedures Minitower 5 Remove the two wafer screws on the left of the drive that secure the drive into the chassis 6 Pull the drive straight out of the chassis Figure 6 35 Removing the 3 5 Inch Diskette Drive When replacing this drive transfer the single wafer screw that takes the place of a drive rail from the old drive to the new one This screw is located on the right side of the drive in the middle To replace the 3 5 inch
106. de SCSI See SCSI unit cover illustrated 3 2 universal driver manager 2 23 UNIX 1 6 upgrade processor 1 6 upgrades ROM 2 19 USB connector pin assignments A 5 V video board spare part number 3 11 video board options 1 25 video drivers Pentium II system 3 27 Pentium system 3 27 video specifications 8 15 video test error codes E 6 voltage select switch 1 16 1 21 voltage switch selectable 1 4 1 9 voltages typical electrostatic 4 W Warranty Prefailure 2 27 Western Digital 2 GB EIDE hard drive jumper settings 7 10 3 2 GB EIDE hard drive jumper settings 7 12 Windows Compaq Diagnostics for 2 13 Logo key 1 23 Windows 95 restoring hard drive 2 27 Index 1 9
107. dix Intel 440LX Chipset Memory limitations for incompatible and unsupported DIMM configurations Refer to Chapters 5 and 6 Removal and Replacement Procedures for information on how to upgrade system memory 1 35 Cache Memory Cache memory is very fast memory used for temporarily storing data for fast access by the processor The faster the processor the more need there is for faster temporary data storage A 256 KB write through direct mapped secondary L2 cache is integrated onto the system board on all Pentium models The L2 cache memory for the Pentium models may be increased to 512 KB with the addition of an optional plug in module on the system board 1 6 Product Description L2 cache memory for all Pentium II models is integrated in the processor module with a capacity of 512 KB and is not upgradable 1 3 6 Graphics Controllers The purpose of a graphics controller is to generate the text and graphics images for the monitor screen The quality of the picture you see depends on the resolution of the monitor the number of colors the graphics controller can display and the amount of graphics memory available High resolution graphics with many colors require that the graphics controller have its own memory system The Pentium computers come with the S3 Trio64V2 GX Enhanced 64 bit graphics controller integrated onto the system board and have MB of SGRAM installed Graphics memory on these models may be upgraded to 2
108. e 7 16 3 2 GB Maxtor EIDE Hard Drive Jumper Settings Table 7 10 Jumper Settings Description MA cs WC FR co Single J Primary in dual system Secondary in dual system 0 Cable select J Write cache enabled J Reserved 0 4032 cylinder option enabled J J Jumper 0 No jumper Compaq Deskpro 2000 Series of Personal Computers 7 13 7 333 Optional Ultra SCSI Hard Drive Jumper Settings Figure 7 17 2 1 GB Ultra SCSI Hard Drive Jumper Settings Table 7 11 Jumper Settings Jumper J2 Jumper J6 Definition Jumper Pins Definition Enable Terminators TE 15 amp 16 SCSI ID 0 Delay Motor Start DS 13 amp 14 SCSI ID 1 Enable Motor Start ME 11 amp 12 SCSI ID 2 Write Protect WP 9 amp 10 SCSI ID 3 Disable Parity PE 7 amp 8 SCSI ID 4 Reserved RES none SCSI ID 5 Termination Power from Drive TP 3 amp 4 SCSI ID 6 Termination Power to SCSI Bus TP 1 amp 2 SCSI ID 7 Termination Power from SCSI Bus 2 amp 4 All other pins of Jumper J6 reserved for other uses 7 14 Jumper and Switch Information A0 Off On Off On Off On Off On M Off Off On On Off Off On On A2 Off Off Off Off On On On On Figure 7 18 4 3 GB Ultra SCSI Hard Drive Jumper Settings Table 7 12 Jumper Settings Jumper J2 Jumper J6 Definition Jumper Definition Enable Terminators TE SCSI ID 0 Delay Motor Start DS SCSI ID 1 Enable Motor Start ME SCSI ID 2 Write Protect WP SCSI ID 3 Disable Parity PE SCSI ID 4 Reserved RE
109. e Desktop Management Task Force DMTF Integration Management delivers m DMI compliance DMI 2 0 support W Insight Management agent m Insight Manager support a Desktop Management Solution Partners support Fault Management Fault management is available locally at power on or through the Diagnostics for Windows utility When this feature is used with the appropriate management software and operating system system administrators and users can monitor the computer for impending component or subsystem failure This includes m ECC memory fault reporting with ECC memory only SMART compatible IDE EIDE and SCSI optional hard drives Monitor fault diagnosis Pentium II fault prediction Pentium II configuration only Pentium II Prefailure Warranty Pentium II configuration only Security Management Security management features are designed into the Compaq Deskpro Personal Computer The following features prevent unauthorized access to critical data and prevent theft of the computer m Cable lock provision allows the user to physically secure the computer hardware to protect against theft Removable media boot control prevents the computer from being booted from a diskette Removable media write control prevents unauthorized writing of data to a diskette Power on password prevents unauthorized persons from booting up the computer QuickLock QuickBlank allows the user to lock the keyboard and or blank the screen Setup Password pr
110. e computer and let everything cool down 2 Check to ensure that the air duct is installed and the processor is under the flap Pentium II minitower system only 3 Check for 3 inches of clearance at the front and back of the computer 4 Resume operation 5 If lock up continues run diagnostics for total system 6 Look for software or interrupt conflicts 7 Replace the processor if necessary See Chapters 5 and 6 for replacement procedures Diskette Drive Problems This section identifies some quick checks for diskette drive problems Table G 3 Solutions for Diskette Drive Problems Problem Possible Solution Diskette drive light stays on 1 Diskette might be damaged In Windows NT run Disk Administrator At the Start menu highlight Programs and select Administrator Tools In Windows 95 run ScanDisk At the Start menu highlight Programs select Accessories then select System Tools Diskette could be installed incorrectly Remove the diskette and reinsert Software program may be damaged Check the program diskettes Drive button is not pushed in Push in drive button Drive cable is not properly connected Reconnect drive cable Diskette is not formatted Format the diskette Diskette is write protected Either use another diskette that is not write protected or disable the write protection on the diskette 3 Writing to the wrong drive Check the drive letter in the path statement 4 Not enough space
111. e computer and reporting any errors found Message 101 ROM Error 101 Option ROM Checksum Error 162 System Options Not Set 163 Time amp Date Not Set 164 Memory Size Error 201 Memory Error 203 Memory Address Error 205 Memory Error 206 Secondary cache controller failure 207 ECC corrected single bit error in DIMM SIMM pair s x x 213 Incompatible DIMM error in DIMM socket s x kk Mouse 301 Keyboard Error L Long S Short Beeps 1L 15 1L 15 28 28 25 25 25 Table F 1 Power On Self Test Messages Probable Cause System ROM checksum Option ROM checksum Configuration incorrect Invalid time or date in configuration memory Memory configuration incorrect RAM failure RAM failure Cache memory error processor cache Cache memory controller or RAM failure Single bit ECC error Incompatible DIMM installed Keyboard failure X X 16 a list of memory modules affected by the error Recommended Action 1 Reflash the ROM using Boot Block 2 Replace the system board Replace the system board Run Computer Setup or Windows NT or Windows 95 utilities Set the date and time under Control Panel Run Computer Setup or Windows NT or Windows 95 utilities 1 Run Computer Setup or Windows NT or Windows 95 utilities 2 Replace the memory module s if any 3 Replace syst
112. e specified as 8Mx8 By knowing the width of each SDRAM the total number of chips needed for each DIMM can be determined To identify the SDRAM data width use the total memory of the DIMM the total number of SDRAMs and the information in Table H 1 Not all of the parameters are supported configurations The key to identifying unsupported memory configurations is to know the data width x4 x8 x16 or x32 of the individual SDRAMs that make up the DIMM The best way to do this although not foolproof is to use the data presented in Table H 1 By knowing the total size of the DIMM and how many SDRAMs are per side of the module the memory technology and data width of the SDRAMs can be determined Compaq Deskpro 2000 Series of Personal Computers H 1 Table H 1 SDRAM Memory Technologies SDRAM Address SDRAM Number Of Chips Non ECC Number Of Chips ECC DIMM Size Locations Width 64 bits 72 bits Size 1Mx16 1M x16 4 chips total 1 side 5 or 6 chips total 1 side 8 MB 1Mx16 1M x16 8 chips total 4 per side 10 or 12 chips total 5 or 6 per side 16 MB 2Mx8 2M x8 8 chips total 1 side 9 chips total 1 side 16 MB 2Mx8 2M x8 16 chips total 8 per side 18 chips total 9 per side 32 MB 4Mx4 4M x4 16 chips total 1 side 18 chips total 1 side 32 MB 4Mx4 4M x4 32 chips total 16 per side 36 chips total 18 per side 64 MB 4Mx16 4M x16 4 chips total 1 side 5 or 6 chips total 1 side 32 MB 4Mx16 4M x16 8 chips total 4 per side 10 or 12 chips total 5 or 6
113. ed Figure 3 7 System and Riser Boards 3 12 Illustrated Parts Catalog Table 3 5 continued Description 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 Serial Parallel interface board Netelligent 10T ISA UTP Netelligent 10T 2 ISA UTP C0AX Netelligent 10T PCI UTP Netelligent 10T 2 PCI UTP COAX Netelligent 10 100 TX PCI UTP Netelligent 4 16 TR PCI IBM UTP STP Netelligent 4 16 TR ISA UTP STP S Netelligent 4 16 TR PCI UTP STP S Token Ring controller ISA UTP STP External AUI to BNC adapter System board Pentium TR3 w o processor or memory desktop System board Pentium Il w o processor or memory desktop System board Pentium TR3 w o processor or memory minitower System board Pentium Il w o processor or memory minitower Riser board desktop Riser board minitower Not shown Spare Part Number Warranty Tier 106886 002 265617 001 265618 001 242501 001 292857 001 169849 001 199764 001 265436 001 268010 001 301211 001 192768 001 278747 001 278258 001 278799 001 278259 001 278006 001 243057 001 gt gt gt gt gt gt gt gt gt I gt gt I gt gt gt gt gt 1 Desktop system boards are spared with the I O panel attached 2 Minitower system boards are spared mounted in the system board tray Compaq Deskpro 2000 Series of Personal Computers 3 13 3 5 Keyboards Figure 3 8 Keyboard Des
114. ed Tape drive servo test failed Tape drive format or format verification test failed Tape drive sensor test failed Tape drive BOT EOT test failed Tape drive read test failed Tape drive write read compare failed Tape erase test failed Recommended Action The following steps apply to error codes 1900 xx through 1910 xx 1 Replace the tape cartridge and retest 2 Check and or replace the signal cable and retest 3 Check the switch settings on the adapter board if applicable 4 Replace the tape adapter board if applicable and retest 5 Replace the tape drive and retest 6 Replace the system board and retest Compaq Deskpro 2000 Series of Personal Computers E 5 E 6 Table E 11 Video Test Error Codes Error Code Description 2401 xx Graphics controller test failed 2402 xx Video memory test failed 2403 xx Video attribute test failed 2404 xx Video character set test failed 2405 xx Video 80 x 25 mode 9 x 14 character cell test failed Recommended Action 1 Replace the video board and retest 2 Replace the system board and retest The following steps apply to error codes 2402 xx through 2418 xx 1 Run Compag Utilities 2 Replace the monitor and retest 3 Replace the video board and retest 4 If no video board is present or if video is integrated replace system board and retest 2406 xx Video 80 x 25 mode 8 x 8 character cell test failed 2408 xx Video 320 x 200 mode c
115. eds 5 14 5 9 4 Cache Memory Pentium System Only sese 5 17 Riser Board ete n Gd I PIER UENIT HS 5 18 Riser Br ce uere pe RR RE HE RO FUROR Sees 5 19 Expansion Board G den aa aha ener 5 20 Replacement B ttety 2 aee Da ie 5 21 rre er CR o x Roh 5 23 STET 5 23 5 14 2 Power Button eret re x eee nate einn es 5 24 5 14 3 Bezel Blank ER RU 5 25 3 14 4 eCompag ere rbi ee 5 26 Power Supply Assembly aka auqa 5 27 5 15 1 Power Switch Assembly essere nennen 5 27 5 15 2 Power Supply 5 29 Mass Storage Devices uuu aa h ee eee pee enne dro ud 5 30 5 16 1 3 5 Inch Drive Bays ee ret ED sagem 5 30 5 16 2 5 25 Inch Drive B ys u a u ua su entente 5 32 5 16 3 Installing a New Drive essent enne 5 34 Drive C886 a ann asas er eite be ERU be qS Een 5 37 LEED Cabl ete ERE REPRE tire tete sees 5 38 System Board zu aaa tee doped tede Neri ge ote lette oeste aus 5 40 SernaliN mbet intuition eee i DERE 6 1 Disassembly Sequence Chart srice inercei ieena eies enii ia na ee 6 2 Preparation for Disassembly a 6 3 Ig CERE 6 3 Cable Locke oper etre e eee ter EIER TED ERR hn iu eben 6 4 Exposing th CHha3818
116. el Section 5 14 1 3 From the inside of the front bezel use a small screwdriver at the hole shown in the figure to push the logo out of its recess 4 Clean the recessed area with a clean dry cloth 5 Remove the protective paper from the back of the replacement logo and press the logo into place Figure 5 24 Replacing the Compaq Logo If the original logo is missing complete steps 4 and 5 to install a replacement logo without having to remove any part of the computer 5 26 Removal and Replacement Procedures Desktop 5 15 Power Supply Assembly The power supply assembly is divided into two sections one for the power switch assembly and one for the power supply 5 15 1 Power Switch Assembly To remove the power switch assembly complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the front bezel Section 5 14 1 3 Remove the plastic switch holder from the chassis To remove the plastic switch holder from the chassis Place your thumb on top of the holder and your index finger on the release tab Q9 Q Squeeze the tab toward the top of the holder While squeezing the tab push the holder down and out of the chassis Figure 5 25 Removing the Power Switch 4 Remove the wires from the switch Compaq Deskpro 2000 Series of Personal Computers 5 27 To install the power switch assembly complete the following steps 1 Install a new power switch into a new
117. em board 1 Run Computer Setup or Windows NT or Windows 95 utilities 2 Replace the memory module s if any 3 Replace system board Run Compaq Utilities Run Compaq Utilities Replace DIMM if error persists Replace with a compatible DIMM see Appendix H Reconnect keyboard with computer turned off Continued Compaq Deskpro 2000 Series of Personal Computers F 1 Table F 1 Continued Message Beeps 301 Keyboard Error or None Test Fixture Installed 303 Keyboard Controller None Error 304 Keyboard or System None Unit Error 402 Monochrome 1L 26 Adapter Failure 404 Parallel Port Address 25 Conflict Detected 501 Display Adapter 1L 28 Failure 601 Diskette Controller None Error 602 Diskette Boot Record None Error 605 Diskette Drive Type 2S Error 610 External Storage Drive None Failure 611 Primary Floppy Port 25 Address Assignment Conflict 612 Secondary Floppy Port 2S Address Assignment Conflict 912 The Computer Cover Has Been Removed Since Last System Startup 1151 System Board Comm 2S Port 1 Address Assignment Conflict 1152 System Board Comm 2S Port 2 Address Assignment Conflict 1155 System Board COMM 2S Port Address Assignment Conflict L Long S Short None P0ST Error Messages Probable Cause Keyboard failure 1 0 board keyboard controller Keyboard failure Monochrome display controller Both external and internal ports are assigned to parallel port
118. em only Portuguese Pentium system only Russian Pentium system only Spanish Pentium system only Swedish Pentium system only m d RR l o 2 Thai Pentium system only Spare Part Number Warranty Tier 274986 001 D 125873 001 196004 001 276067 201 276067 221 276067 081 276067 331 276067 001 276067 351 276067 051 276067 041 276067 211 276067 061 276067 291 276067 091 276067 241 276067 131 276067 251 276067 071 276067 101 276067 281 196012 001 183986 001 274987 001 137906 0XX1 137907 0XX1 183463 001 D Ccaj ocojocojocjocjocjocojocjocjocijocjocojocijocjocijocijocjocijocijocojocjijocijocijoj c International spares are not available from Houston North American customers can order backup sets of all software on diskette format from the Compaq Order Center QuickFind is updated monthly To complete the QuickFind part number add the suffix for the desired month If you do not specify the 3 digit suffix the default is the current month in which the order is placed continued Compaq Deskpro 2000 Series of Personal Computers 3 27 Table 3 16 Continued Description Spare Part Number Warranty Tier Remote Service Drivers Danish 276068 081 D Remote Service Drivers Dutch 276068 331 D Remote Service Drivers English 276068 001 D Remote Service Drivers Finnish 276068 351 D Remote Service Drivers French 276068 051 D Remote Service Drivers German 276068 041
119. embly process Improper cable placement can damage the computer ZN CAUTION Use only 3 16 inch or 5 mm long screws as guide screws Longer screws can damage the internal components of the drive Compaq Deskpro 2000 Series of Personal Computers 5 31 5 16 2 5 25 Inch Drive Bays The 5 25 inch drive bays may be occupied by diskette drives hard drives CD ROM drives PD CD drives LS 120 drives or tape drives Removal of a CD ROM drive is shown CAUTION All removable media should be taken out of the drives before removing the drive from the computer 1 Remove the system unit cover Section 5 6 2 Remove the front bezel Section 5 14 1 3 Disconnect the cables from the back of the drive Figure 5 30 Disconnecting the Power the Signal and the Audio Cables from a CD ROM Drive and an Optional Audio Board 5 32 Removal and Replacement Procedures Desktop 4 Remove the two screws on the right side of the drive bay that secure the drive to the chassis 5 Pull the drive straight out of the chassis Figure 5 31 Removing the CD ROM Drive When replacing this drive transfer the single wafer screw that takes the place of drive rails from the old drive to the new one The wafer screw is on the left side of the drive at the front To replace the 5 25 inch drive reverse the above procedures When installing a second diskette drive it is necessary to configure the computer using Computer Setup Compaq Deskpro 2
120. en calling Compaq to place an order be sure to have the serial number of your computer available The location of the serial number is shown in Chapters 5 and 6 for the desktop and minitower models respectively This number is necessary for all purchases 5 Integration Management Integration Management features include m Desktop Management Interface m Compaq Insight Manager and the Insight Management Agents Compaq Desktop Management Solutions Partners Program L Systems Management Partners Program Desktop Management Interface The Desktop Management Task Force DMTF is an industry body created in 1992 with the goal of standardizing systems manageability DMTF established the Desktop Management Interface DMI framework to standardize access to PC configuration data Compaq as a Steering Committee and Technical Committee member of the DMTF delivers hardware and software instrumentation that supports the DMI standard For more information on configuring the DMI software refer to the online ntelligent Manageability Guide Compaq Utilities Compaq Insight Manager and the Insight Management Agents Using the industry standard Simple Network Management Protocol SNMP found in Microsoft Windows 95 and Windows NT Workstation Compaq has continued the migration of management tools from servers to desktops by enhancing Compaq Insight Manager Compaq Insight Manager allows the LAN administrator to remotely view AssetControl data config
121. er removed modules one at a time testing each to ensure the error does not return 0205 xx Memory walking 1s test failed 3 Replace the system board and retest 0209 xx RAM long test failed 0211 xx Random pattern test failed 0212 xx Cache test failed 1 Replace cache module 2 Replace system board and retest 0213 xx Incompatible DIMM error in DIMM Replace with a compatible DIMM see Appendix H socket s x x 0214 xx Noise test failed The following steps apply to error codes 0214 xx through 0215 xx 0215 xx Random address test failed 1 bias one memory module at a time until the error message stops 2 Replace other removed modules one at a time testing each to ensure the error does not return 3 Replace memory module that produces error 4 Replace the system board and retest X X is list of memory modules affected by the error Table E 4 Keyboard Test Error Codes Error Code Description Recommended Action 0300 xx Keyboard ID test failed The following steps apply to error codes 0300 xx through 0304 xx 0301 xx Keyboard self test interface test failed 1 Check the keyboard connection If disconnected turn the computer off and connect the keyboard 0302 xx Individual key test failed 2 Replace the keyboard and retest 0304 xx Keyboard repeat test failed 3 Replace the system board and retest Compaq Deskpro 2000 Series of Personal Computers E 3 E 4 Table E 5 Parallel Printer Test Error Codes Error Code
122. ersonal Computers are described briefly in the following sections 1 7 1 Cache Upgrade The L2 cache on the Pentium system may be upgraded from 256 KB to 512 KB by means of an optional cache module The L2 cache on the Pentium II system configuration is fixed at 512 KB 1 7 2 System Memory The system memory may be increased to a maximum of 384 MB SDRAM by the addition of DIMMs to the three DIMM sockets on the system board 1 7 3 Audio Upgrade Compaq Business Pro Audio ESS 1868 Compaq Multimedia Sound System stereo speakers and microphone for telephony 1 7 4 Mass Storage Options The following mass storage options are available from Compaq for the Compaq Deskpro 2000 Series of Personal Computers m 15 120 drive 1 44 120 MB 3 5 inch external and internal third height The LS 120 drive will also read write to 720 KB media W EIDE hard drives 2 1 GB 2 4 GB 3 2 GB and 4 3 GB W Ultra SCSI hard drive 2 1 GB and 4 3 GB requires a SCSI controller board 1 24 Product Description Ultra ATA hard drives 2 1 GB 3 2 GB and 4 3 GB EIDE CD ROM drive 16X Max Speed and 24X Max Speed Tape drives 2 8 GB DAT and 4 0 GB SCSI PD CD drive 4X speed requires a SCSI controller board EIDE PD CD drive 8X speed 1 75 Monitor Options The following monitor options are available from Compaq for the Compaq Deskpro 2000 Series of Personal Computers Compaq 140 Color Monitor NA Compaq P50 Color Monitor Compaq P70 Color Moni
123. essor UU U U U U U U U U BMM2 PII 266 3 2 GB 24X 32 MB 384 MB 512K Matrox MGA 1064SG BR32 PII 300 3 2 GB 24X 32 MB 384 MB 512K Matrox MGA 1064SG Some models may not be available in all countries Product Description 1 2 Features The Compaq Deskpro 2000 Series of Personal Computers have the following standard features 1 2 1 1 2 2 Pentium System Feature Summary Intel Pentium Processor with MMX technology running at speeds of 166 200 and 233 megahertz 256 KB L2 cache secondary standard expandable to 512 KB 16 or 32 megabyte synchronous dynamic random access memory SDRAM standard depending on the model expandable to 384 megabytes of SDRAM installed in dual inline memory modules DIMMs One Enhanced IDE EIDE SMART II hard drive installed One 16X Max EIDE CD ROM drive Compaq Business Pro 16 bit audio board and an enhanced speaker installed on select models 3 Trio64V2 GX enhanced 64 bit graphics controller with 1 MB of memory installed on the system board expandable to 2 megabytes Microsoft Windows 95 operating system software Pentium II System Feature Summary Intel Pentium II Processor with MMX technology running at speeds of 233 266 and 300 megahertz One Ultra ATA ultra direct memory access or UDMA SMART II hard drive installed 32 megabyte SDRAM standard expandable to 384 megabytes of SDRAM installed in dual inline memory modules DIMMs 512 KB L2 cache secondary standard not upgrad
124. et assembly This acts as a guide rail to align the bracket in the drive bay _ Figure 5 34 Inserting the Wafer Screw on the Left Side of the Bracket Compaq Deskpro 2000 Series of Personal Computers 5 35 4 Install the drive assembly into the drive bay Ensure that the guide screw fits into the tab on the left side of the bay 5 Secure the drive with two wafer screws on the right side of the drive bay Figure 5 35 Installing the Hard Drive Bracket Assembly and Securing It with Two Wafer Screws 6 Connect the drive cables Refer to Section 5 16 1 for a 3 5 inch drive and paragraph 5 16 2 for a CD ROM 7 Remove the bezel blank from the front bezel if necessary Section 5 14 3 8 Install the front bezel Section 5 14 1 9 Install the system unit cover Section 5 6 10 The system will automatically recognize a hard drive sold by Compaq or any other Plug and Play hard drives and will automatically reconfigure the computer If you have installed a third party hard drive that is not a Plug and Play device you will need to run Computer Setup to reconfigure the computer Refer to Chapter 2 Compaq Utilities for information on running Computer Setup 5 36 Removal and Replacement Procedures Desktop 5 17 Drive Cage To remove the drive cage from the computer chassis complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the front bezel Section 5 14 1 3 Remove the three scr
125. ettes for Commercial Desktops French Diagnostics and Setup Diskettes for Commercial Desktops German Diagnostics and Setup Diskettes for Commercial Desktops Italian Diagnostics and Setup Diskettes for Commercial Desktops Japanese Diagnostics and Setup Diskettes for Commercial Desktops Norwegian Diagnostics and Setup Diskettes for Commercial Desktops Portuguese Diagnostics and Setup Diskettes for Commercial Desktops Spanish Diagnostics and Setup Diskettes for Commercial Desktops Swedish IDE CD ROM Driver Diskette Kit Danish IDE CD ROM Driver Diskette Kit Dutch IDE CD ROM Driver Diskette Kit English IDE CD ROM Driver Diskette Kit Finnish IDE CD ROM Driver Diskette Kit French IDE CD ROM Driver Diskette Kit German IDE CD ROM Driver Diskette Kit Italian IDE CD ROM Driver Diskette Kit IDE CD ROM Driver Diskette Kit IDE CD ROM Driver Diskette Kit IDE CD ROM Driver Diskette Kit IDE PD CD Driver Diskette Kit Norwegian Portuguese Spanish Swedish a J Sf SS 1 1 Mouse Driver Kit French Mouse Driver Kit German Mouse Driver Kit Italian Mouse Driver Kit Spanish Mouse Driver Kit US UK Spare Part Number Warranty Tier 275097 201 275097 081 275097 331 275097 001 275097 351 275097 051 275097 041 275097 061 275097 291 275097 091 275097 131 275097 071 275097 101 181456 081 181456 331 181456 001 181456 351 181456 051 181456 041 181456 061
126. etup or Diagnostics Utilities by completing the following steps 1 Insert the Diagnostics diskette into drive A 2 Turn on or restart the computer If Windows 95 is running select Start Shut Down Restart the computer 3 If prompted select the desired language 4 Press Enter at the Welcome to Compaq Utilities screen 5 The Compaq Utilities menu listing is displayed Use the arrow keys or the mouse to highlight the desired menu item and then press the Enter key to select the item You are prompted through any procedure that you select Computer Setup Computer Checkup TEST View System Information INSPECT Create a Diagnostics Diskette ODO CO O O Manage a Diagnostics Partition O Exit If you select Computer Setup from this menu you are prompted to insert the Setup diskette You are prompted through any procedure that you select Computer Setup Computer Setup is used to configure Compaq computers and is selected from the Compaq Utilities menu It is preinstalled on the hard drive and is also available on diskette Setup gives a snapshot of the computer s hardware configuration aids in troubleshooting and allows you to set custom features Computer Setup recognizes a newly installed internal or external device and automatically updates the Computer Setup screen To run Setup complete the following steps 1 From the Compaq Utilities menu select the Computer Setup option A Setup screen is displayed It may take
127. events unauthorized changes to the system configuration port control prevents transfer of data through the I O connectors Compaq Deskpro 2000 Series of Personal Computers 1 13 1 4 Desktop Computer Features The Compaq Deskpro 2000 Series of Personal Computers ships with a mouse and keyboard A Compaq color monitor or other compatible monitor which is also required to operate the computer does not ship with the computer 1 41 Front Panel Controls and LEDs The operator controls and LEDs located on the front panel of the computer are identified and described below Figure 1 2 Power Switch and Front Panel Lights Table 1 3 Lights and Controls Ref Component Function Diskette Drive Activity Light Turns on when the diskette drive is reading or writing Diskette Eject Button Ejects a loaded diskette CD ROM Headphone Jack Connects a headphone to the CD ROM drive CD ROM Headphone Volume Control Increases and decreases the CD ROM headphone volume CD ROM Drive Activity Light Turns on when the CD ROM drive is reading information from the compact disc CD ROM Eject Button Ejects a loaded disc Power On Light Turns on when the computer is turned on Hard Drive Activity Light Turns on when the hard drive is reading or writing Power Switch Turns the computer on and off Only available on models with CD ROM 1 14 Product Description 1 4 2 Drive Positions Figure 1 3 Drive Positions on
128. ews that secure the drive cage to the chassis 4 Slide the drive cage back towards the inside of the chassis to release the latches 5 Lift the assembly up to remove it from the chassis Figure 5 36 Removing the Drive Cage To replace the drive cage reverse the above procedure CAUTION When replacing the drive cage be careful that the LED cable does not get caught pinched or otherwise damaged Compaq Deskpro 2000 Series of Personal Computers 5 37 5 18 LED Cable To remove the LED cable complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the front bezel Section 5 14 1 3 Remove the drive cage Section 5 17 4 Disconnect the LED cable from the system board Figure 5 37 Removing the LED Cable Pentium System 5 38 Removal and Replacement Procedures Desktop Z Ja ZZ i Figure 5 38 Removing the LED Cable Pentium Il System 3 5 Remove the LED ends of the cable from the front of the chassis by gently pulling on the cable while at the same time pushing the ends of the LED from the front of the chassis To install the LED cable reverse the above steps The connector is keyed to ensure proper installation 93 When reinstalling the LED ends note the markings on the front of the chassis for proper LED placement From the front of the chassis the LED with the black wire goes on the left and the LED with the white wire on the right CAUTI
129. f the bezel are properly positioned before latching the bezel into place Compaq Deskpro 2000 Series of Personal Computers 5 23 5 14 2 Power Button To remove the power button complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the front bezel Section 5 14 1 3 Hold the front bezel in one hand with the inside surface towards you 4 Pinch the two tabs of the power button together and push the button out of the front bezel The spring will follow the button out of the housing Figure 5 22 Removing the Power Button To replace the power button reverse the above procedure gt When replacing the power button be sure to use the button for a DC application as shown 5 24 Removal and Replacement Procedures Desktop 5 14 3 Bezel Blank To remove a bezel blank complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the front bezel Section 5 14 1 3 Lay the front bezel face down on a protected work surface Push the tab that is on the right of the bezel blank to the right 4 Rotate the bezel blank up and out of the front bezel Figure 5 23 Removing the Bezel Blank To reinstall the bezel blank reverse the above procedure Compaq Deskpro 2000 Series of Personal Computers 5 25 5 14 4 Compaq Logo To remove the Compaq logo from the front bezel complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the front bez
130. figure the network controller If the address is changed ensure that the drive parameters match the new 1 0 address for the network controller Replace the controller or the system board Boot the computer without the network drivers using a system boot diskette and reconfigure the network controller Factory default is 300h to 30Fh for Ethernet Either remove and reconfigure the conflicting expansion board or reconfigure the network controller If the address is changed ensure that the drive parameters match the new 1 0 address for the network controller Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device cable or a device at the other 9 Ensure that the cable is attached to the correct connector end of the cable 4 Ensure that the cable and device at the other end are operating correctly Replace the controller or the system board Run Computer Setup and modify the network controller memory value Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller In Windows 95 or Windows NT select the Network icon at the Control Panel Reconfigure the driver if necessary using the Network Setup found in the Control Center 3 Run Computer Setup and modify the network controller memory value Continued Table G 11 Continued Problem Network controlle
131. gure 3 12 Miscellaneous Plastics Kit Minitowers Table 3 10 Miscellaneous Plastics Kit Minitowers Description Spare Part Number Warranty Tier Miscellaneous plastics kit includes 243107 001 D 1 Bezel blank 1 2 height 1 each 2 Spring 1 each 3 Power button 2 each 1 DC 1 AC 4 Retainer ISA Option Board 1 each 5 Air duct for Pentium II minitower systems only 6 Guide Option Card 1 each 7 Rubber feet 4 each 8 AC DC switch cap RTF card Not shown Compaq Deskpro 2000 Series of Personal Computers 3 21 3 9 Miscellaneous Parts Figure 3 13 Miscellaneous Metals Kit Desktops Table 3 11 Miscellaneous Metals Kit Desktops Description Spare Part Number Warranty Tier Miscellaneous metals kit includes 243185 001 D 1 Diskette hard drive cage 2 Riser brace 3 22 Illustrated Parts Catalog Figure 3 14 Miscellaneous Parts Table 3 12 Miscellaneous Parts Description 1 COIN O oye wy ro 9 10 11 Two button mouse Battery real time clock external Heat sink Pentium processor w 2 thermal pads Speaker 2 5 in 0 6 W audio option kit Microphone assembly w base audio option kit Security lock bracket with screw Bracket board retainer Diskette drive mounting bracket 3 5 in to 5 25 in Hard drive mounting bracket 3 5 in to 5 25 in Multi media sound system U S Heat sink Pentium Il processor w 1 thermal pad Not shown Compaq Deskpro 20
132. he module To remove a memory module complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove any outboard expansion boards that block the DIMM sockets Section 5 8 2 3 Press outward on both latches of the DIMM socket at the same time This releases the module and partially pushes it out of the socket 4 Lift the module from the socket Figure 5 10 Removing a Memory Module For the location of the DIMM sockets on the system board see Chapter 7 To replace a DIMM reverse the above steps Press down firmly on top of the DIMM to seat it Make sure that the latches are fully pushed in and locked When the computer starts up it will recognize the system memory upgrades and automatically reconfigure the computer 5 12 Removal and Replacement Procedures Desktop 5 9 2 System Board Graphics Memory Module Upgrade To install a graphics memory module upgrade for the graphics controller that is preinstalled in the system board complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove any outboard expansion boards that might block access to the memory connectors Section 5 8 2 3 Install the graphics memory upgrade module onto the system board Figure 5 11 Installing the Graphics Memory Upgrade Module on the Pentium System Board Figure 5 12 Installing the Graphics Memory Upgrade Module on the
133. he socket by pulling the handle on the ZIF socket out and upward O 8 Lift the processor out of the socket z if oe e Sag Figure 5 13 Removing the Microprocessor from the Pentium System Board 9X For the location of the processor socket on the Pentium system board see Chapter 7 5 14 Removal and Replacement Procedures Desktop CAUTION When replacing the processor be sure the clipped corner of the processor location of pin 1 is aligned with the triangular area of the ZIF socket marked on the system board Failure to do so could result in burning out both the processor and the system board To install the processor complete the following steps 1 Lower the processor into the ZIF socket Ensure that pin 1 on the processor aligns with pin 1 on the ZIF socket The location of pin 1 is indicated by a star on the system board amp The handle on the ZIF socket in the picture may not look identical to the one on the computer All handle types perform the same function 2 Push the ZIF handle on the ZIF socket back into place to secure the processor 3 If the processor has a raised center install thermal pad number 243226 001 on top of the processor before installing the heat sink If the processor has a flat center install thermal pad number 184616 002 on top of the processor before installing the heat sink IN CAUTION Using the wrong thermal pad may cause the processor to overheat or sho
134. he system an error condition is indicated by an audible and or visual message Refer to Appendix F for POST error messages and recommended courses of action 2 10 ROMPaq The Compaq Deskpro 2000 Series of Personal Computer comes with reprogrammable Flash ROM Read Only Memory Flash ROM Lock set to its default setting of OFF protects the Flash ROM from being upgraded and the system BIOS from being updated To update the ROM order the ROMPaq diskette from Compaq Then complete the following procedures 1 Insert the ROMPaq diskette into the diskette drive 2 Turn on the computer CAUTION If the computer does not have a Setup Password enabled then the ROM is not write protected and unauthorized updates can occur The Setup Password is disabled when the computer is shipped from the factory 3 If prompted enter the Setup Password 4 If the Setup Password is entered correctly the ROMPaq utility takes over and runs the Flash ROM upgrade If the Setup Password is entered incorrectly the procedure terminates and no changes are made to the ROM CAUTION Do not turn the power off during a firmware upgrade A loss of power during upgrade might corrupt the upgrade 5 When the utility has finished upgrading the ROM remove the diskette from the diskette drive and reboot the computer 2 14 Utilities 2 11 Compag Intelligent Manageability 2 11 Intelligent Manageability combines innovative hardware technology w
135. he system unit cover 5 Place the sticker contained in the battery kit onto the back of the computer above the power connector 6 Reconnect any external devices and plug in the computer WARNING This equipment is designed for connection to a grounded earthed outlet The grounding type plug is an important safety feature To avoid the risk of electrical shock or damage to the equipment do not disable this feature 7 Turn on the computer 8 Run the computer Setup utility to reconfigure the system Refer to Chapter 2 Compaq Utilities 5 22 Removal and Replacement Procedures Desktop 5 14 Front Bezel Assembly The front bezel assembly consists of the front bezel the power button and the bezel blank 5 14 1 Front Bezel The front bezel must be removed from the chassis before removing or installing the power supply or any of the mass storage devices It is attached to the computer chassis with release latches that are integrated into it To remove the front bezel complete the following steps Remove the system unit cover Section 5 6 2 From the inside of the chassis push in the release latches and push the bottom of the bezel out and away from the chassis 3 Slide the front bezel up to separate it from the chassis Figure 5 21 Removing the Front Bezel To install the front bezel reverse the above procedure Ensure that the hinge points at the top of the bezel and the release latches at the bottom o
136. i 1 22 TD o cR 1 24 1 71 Cache Upgrade an aa S S a RA Sa en 1 24 1 72 System Memory Zala eene rele reete pe ee Sa Ya 1 24 ES 7 Audio parade 25 Eee eei sauna 1 24 1 7 4 Mass Storage Options essere retener 1 24 1 45 Monitor Options rete reme ter Sanna sag ee xe eH aae 1 25 1 7 6 Graphics Controllers and Memory Options 1 25 1 7 7 Serial Parallel Interface Board 1 25 1 58 PD CD Dives ii eee ERREUR ei 1 26 1 450 Modems eB ee re eraat eti 1 26 chapter 2 Compaq Utilities 2 1 Getting Ready 22 n Sauna egt oe ei a ete PR aep gas cde MERE 2 1 2 1 1 Preparing the Computer eirinen aneis eingi 2 1 2 1 2 Create a Diagnostics Diskette essere 2 2 2 1 3 Accessing the Compaq Utilities Menu serere 2 2 2 2 Computer Setup iie eed catia e net Fe nte Te e tb iR tee 2 3 22 T Security em ee rre en t e ies odes ceder ass 2 5 2 2 2 QuickLock QuickBlank 2 9 2 3 Computer Check p TEST 2 itor tet ie neta e eee 2 10 2 4 View System Information INSPECT 2 11 2 5 Create a Diagnostics Diskette eren 2 12 2 6 Managing the Diagnostics Partition seen 2 12 2 7 Exiting the C
137. ict with another expansion board System does not detect a network controller Solution Factory default is 300h to 30Fh for Ethernet Either remove and reconfigure the conflicting expansion board or reconfigure the network controller If the address is changed ensure that the drive parameters match the new I 0 address for the network controller System Setup utility reports 1 unprogrammed EPROM with another expansion board 2 The network controller is defective 3 Network drivers are not 2 loaded 3 Diagnostics reports a failure 1 with another expansion board 2 The cable is not securely connected 3 The cable is attached to the 2 incorrect connector 4 There is a problem with the 5 The network controller is defective 5 6 Network controller interrupt 6 or memory overlaps the interrupt or memory of an expansion board Diagnostics passes but 1 the computer does not communicate with the network loaded or driver parameters do not match current 2 configuration 2 The network controller is not configured for this computer 3 The network controller interrupt or memory overlaps the interrupt or memory of an expansion board Troubleshooting Without Diagnostics Possible 1 0 address conflict 1 Possible 1 0 address conflict 1 Network drivers are not 1 Factory default is 300h to 30Fh for Ethernet Either remove and reconfigure the conflicting expansion board or recon
138. inter related problems Table G 5 Solutions for Printer Problems Problem Possible Solution Printer will not print 1 Printer is not turned on and online Turn the printer on and make sure it is online 2 The correct printer drivers for the application are not installed Install the correct printer drivers for the application 3 If the computer is on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer will not turn on The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Prints garbled information 1 The correct printer drivers for the application are not installed Install the correct printer driver for the application 2 The cables may not be connected properly Reconnect all cables Printer is offline The printer may be out of paper Check the paper tray and refill it if it is empty Select online Compaq Deskpro 2000 Series of Personal Computers 6 5 Hard Drive Problems This section identifies some quick checks for hard drive related problems The information provided by the diagnostics test includes error code system serial number drive serial number drive model and drive firmware revision Specific details of the drive failure are not included When you run the diagnostics the test results are stored in a log After completing the test you can print this log to a local printer or
139. ions eee eterne trennen ener 4 6 4 3 1 Tools and Software Requirements seen 4 6 43 2 STEWS o ep eet eH au Re re e ES 4 6 4 3 3 Cables and Connectors ettet tete hehe Pent giis 4 6 434 Hard Drives inire in een e Nera ete u Ni ENES 4 7 43 5 Plasie PariS eni uio RUNE UR ERE RII 4 7 4 3 6 Leith im Battery 5 urea ER Pede et 4 7 chapter 5 Removal and Replacement Procedures Desktop 5 1 Serial Numbet uilieeui iiiter tete tte tette epe eH EH 5 1 5 2 Disassembly Sequence Chart eese enne tenens 5 2 5 3 Preparation for Disassembly eese ener 5 3 aycu 5 4 DD Cable LOCK qe 5 5 5 6 System Unit Cover sre rm e redet Het m n ident 5 6 9 7 SB eak ral T H P 5 7 5 85 Expansion Board a A hel Ite eee rrr Ie e e PI tee haee 5 9 5 8 1 Inboard Expansion Board eese 5 10 Contents vi 5 9 5 10 5 11 5 12 5 13 5 14 5 15 5 16 5 17 5 18 5 19 chapter 6 Removal and Replacement Procedures Minitower Contents 6 1 6 2 6 3 6 4 6 5 6 6 6 7 6 8 6 9 6 10 6 11 6 12 6 13 6 14 6 15 5 8 2 Outboard Expansion Board eee 5 11 System Board Components eese 5 12 59 1 Memory Modules ener ente tente e Pe eh paint 5 12 5 9 2 System Board Graphics Memory Module Upgrade 5 13 3 90 37 3MICIODEOCOSSOE toi one oii Pensa eei operi dee Pe de
140. ire ehe haar ante ee e PR NR REPE 6 32 6 19 Mass Storage Devices n a ener 6 34 GLO 3 5 TInch Drive Bays eere eem 6 34 6 19 25 25 Inehi Drive Bays eerie eee eiit terrere 6 36 6 19 3 Installing a New Drive essent nre 6 38 chapter 7 Jumper and Switch Information 7 System Board Switches 7 2 7 1 1 Pentium Based System Boards esent 7 2 1 122 SwitchiSettngs u g n Re e ere eto dee iet de intente ten 7 5 7 2 System Board Jumpets n en eem erae teo inet a eod e eere eng 7 6 7 2 1 Setting Power On Password Jumpers eere 7 7 7 2 2 Gleanng Configuration 1 ttt tete tente tetti IRR 7 8 7 2 3 Changing the Real Time Clock RTC Battery 7 9 73 Hard Drives a erem RH 7 10 7 3 1 2 1 GB EIDE Hard Drive Jumper Settings 7 10 7 3 2 3 2 GB EIDE Hard Drive Jumper Settings 7 12 7 3 3 Optional Ultra SCSI Hard Drive Jumper Settings 7 14 7 3 4 Optional Ultra ATA Hard Drives Jumper Settings 7 16 7 4 CD ROM Drive Jumper Settings essere nennen 7 18 7 5 Optional PD CD DYES se Ly na a aO maina enen enne uuu 7 18 7 5 14 SCSI PD CD Drive Jumper Settings eene 7 18 416 Diskette DrIV6 ett vette ee PUER eder dee ERE rN ds
141. is complete the screen displays the test option menu again 93 When running TEST record any error message numbers and have them available when you contact your Compaq authorized dealer reseller or service provider for assistance 8 Exit to the Compaq Utilities menu 2 10 Compaq Utilities 2 4 View System Information INSPECT Use View System Information INSPECT in the following instances W To view information about the system once it has been configured m To save print or display the information generated by INSPECT It is recommended that you run INSPECT and have the printed report available before placing a call to the Compaq Customer Support Center W To assist your Compaq authorized dealer reseller or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing INSPECT provides the following information about the system s operating environment W Contents of the operating system startup files W Current memory configuration m ROM versions Type of processor and coprocessor Types of drives installed Active printer and communications interfaces Type of modem installed Windows WIN INI file details Keyboard W Graphics details a m Windows files a Network status To run INSPECT complete the following steps 1 From the Configuration and Diagnostics menu select the View System Information INSPECT option
142. is left on the diskette Use another diskette to write the information 5 Diskette write control is disabled Check the security feature settings Diskette drive cannot read a diskette 1 Diskette is not formatted Format the diskette 2 Using the wrong diskette type for the drive type Use a diskette that is compatible with the drive 3 Reading the wrong drive Check the drive letter in the path statement 4 Diskette drive has been disabled by Computer Setup Windows NT or Windows 95 utilities Run Computer Setup and enable the diskette drive Diskette drive cannot write to a diskette N Aa c N A problem has occurred with a disk The directory structure is bad or there is a problem with a file In Windows NT run transaction Disk Administrator At the Start menu highlight Programs and select Administrator Tools In Windows 95 run Scan Disk At the Start menu highlight Programs select Accessories then select System Tools Non system disk message Remove the diskette from the drive Drive not found 1 Check the cables for loose connections 2 Was Computer Setup run after installing 2 diskette drive Compaq Deskpro 2000 Series of Personal Computers 6 3 6 4 Display Problems This section identifies some quick checks for display related problems Problem Screen is blank Graphics colors are wrong Characters are dim Monitor does not function properly when used with the energy saver features Blu
143. itch 5 28 6 30 integrated software 2 22 integration management 1 13 2 24 Intel boxed processor fan connection 7 4 Intelligent Manageability asset management 1 12 2 15 AssetControl 1 12 2 15 configuration management 1 12 2 18 fault management 1 13 2 16 integration management 1 13 2 24 security management 1 13 2 17 Intelligent Manageability 1 12 interface diskette drive 1 9 IDE 1 7 parallel port 1 9 serial port 1 9 interrupts 1 8 interrupts system 8 3 ISA option board retainer removal and replaceement 6 24 J J hood illustrated 3 4 removal and replacement 6 6 spare part number 3 5 jumper cable for third party drive C 1 jumper locations 16X CD ROM drive 7 18 2 1 GB EIDE hard drive 7 10 2 1 GB SCSI hard drive 7 14 2 1 GB Ultra ATA hard drive 7 16 Index 2 4 GB Ultra ATA hard drive 7 16 3 2 GB EIDE hard drive 7 12 3 2 GB Ultra ATA hard drive 7 17 4 3 GB SCSI hard drive 7 15 diskette drive 7 19 SCSI PD CD drive 7 18 jumper settings 16X CD ROM drive 7 18 2 1 GB EIDE hard drive 7 10 2 1 GB SCSI hard drive 7 14 2 1 GB Ultra ATA hard drive 7 16 2 4 GB Ultra ATA hard drive 7 16 3 2 GB EIDE hard drive 7 12 3 2 GB Ultra ATA hard drive 7 17 4 3 GB SCSI hard drive 7 15 diskette drive 7 19 SCSI PD CD drive 7 18 K key icon 2 6 keyboard cleaning 4 5 connector A 1 connector location 1 16 1 21 enhanced 1 22 illustrated 3 14 light
144. ith PC LAN management tools from Compaq and other leading vendors to make Compaq desktop and portable computers easier to inventory troubleshoot protect and maintain Intelligent Manageability features focus on Asset Management Fault Management Security Management Configuration Management Integration Management Asset Management Conducting a physical inventory of personal computers key components and monitors can be time consuming and costly The Compaq Deskpro Asset Management solution to this problem begins with AssetControl hardware designed and built into new Compaq personal computers key components and monitors that support the VESA DDC2B DIMM SPD and EDID standards AssetControl features make it easy and inexpensive to maintain an accurate up to date inventory AssetControl features Provide detailed inventory information about various components including Manufacturer model and serial number of Compaq computers monitors hard drives and dual inline memory modules DIMMs O Asset Tag System board and ROM revision level DMI BIOS Allow you to view print or electronically save this data and other system configuration details using O Enhanced Compaq Insight Personal Edition Compaq Insight Manager PC LAN management products from the Compaq Desktop Management Solutions Partners Management software products supporting the Desktop Management Interface Revision 2 0 DMI 2 0
145. itower 6 16 Front Bezel Assembly The front bezel must be removed before removing or installing the J hood the power supply or any of the mass storage devices 6 16 1 Front Bezel The front bezel is attached to the computer chassis with release latches that are integrated into the bezel To remove the front bezel complete the following steps Remove the access panel Section 6 6 1 2 From the inside of the chassis push in the release latches and push the side of the bezel out and away from the chassis 3 Rotate the front bezel out from the chassis then slide it to the left 4 Separate the bezel from the chassis Figure 6 25 Removing the Front Bezel To replace the bezel reverse the above procedure Ensure that the hinge points at the side of the bezel and the release latches are properly positioned before latching the bezel into place Compaq Deskpro 2000 Series of Personal Computers 6 25 6 16 2 Power Button To remove the power button complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove the front bezel Section 6 16 1 3 Hold the front bezel in one hand with the inside surface towards you 4 Pinch the two tabs of the power button together and push the button out of the front bezel The spring will follow the button out of the housing Figure 6 26 Removing the Power Button To replace the power button reverse the above procedure gt When replacing the power
146. itower configurations This series of personal computers uses the Intel family of Pentium processors consisting of the Intel Pentium processor and the Intel Pentium II processor Both processors utilize MMX technology These configurations are described in the following sections 1 1 1 Desktop Models Table 1 1 Desktop Models Configuration Maximum Internal Code Processor Hard Drive CD ROM Memory Memory Cache Graphics Pentium Processor BK52 P55C 166 2 1 GB 16 MB 384 MB 256K S3 Trio64V2 GX BK53 P55C 166 2 1 GB 16X 32 MB 384 MB 256K 53 Trio64V2 GX 54 P55C 166 3 2 GB 32 MB 384 MB 256K S3 Trio64V2 GX 55 P55C 166 3 2 GB 16 MB 384 MB 256K S3 Trio64V2 GX BK62 P55C 200 2 1 GB 16 MB 384 MB 256K S3 Trio64V2 GX BK63 P55C 200 3 2 GB 16X 32 MB 384 MB 256K 53 Trio64V2 GX BK64 P55C 200 3 2 GB 32 MB 384 MB 256K S3 Trio64V2 GX BNT2 P55C 233 3 2 GB 16X 32 MB 384 MB 256K S3 Trio64V2 GX Pentium ll Processor U U U U U U U U U BMJ2 PII 233 2 1 GB 32 MB 384 MB 512K Matrox MGA 1064SG BMK2 PII 233 3 2 GB 24X 32 MB 384 MB 512K Matrox MGA 1064SG BML2 PII 266 3 2 GB 24X 32 MB 384 MB 512K Matrox MGA 1064SG 93 Some models may not be available in all countries 11 2 Minitower Models Table 1 2 Minitower Models Configuration Maximum _ Internal Code Processor Hard Drive CD ROM Memory Memory Cache Graphics Pentium Processor BK72 P55C 166 3 2 GB 16X 32 MB 384 MB 256K S3 Trio64V2 GX BK82 P55C 200 3 2 GB 16X 32 MB 384 MB 256K 53 Trio64V2 GX Pentium Il Proc
147. ive is reading or writing e CD ROM Headphone Jack Connects a headphone to the CD R0M drive CD ROM Headphone Volume Control Increases and decreases the CD ROM headphone volume CD R0M Drive Activity Light Turns on when the CD ROM drive is reading e Diskette Eject Button Ejects a diskette CD ROM Eject Button Ejects a CD disc Only available on models with CD ROM Compaq Deskpro 2000 Series of Personal Computers 1 17 1 5 2 Drive Positions The computer has space available up to five mass storage devices The devices may be installed in various configurations including those shown in the table below Compan Figure 1 6 Drive Positions on the Minitower Computer 1 18 Product Description Table 1 7 Compaq Deskpro 2000 Minitower Computer Drive Configuration Primary hard drive bay 3 5 inch third height Standard 3 5 inch 1 44 MB diskette drive Optional diskette drive 5 25 inch tape drive hard drive LS 120 drive or CD ROM drive half height Optional diskette drive 5 25 inch tape drive hard drive LS 120 drive or CD ROM drive half height Optional diskette drive 5 25 inch tape drive hard drive LS 120 drive or CD ROM drive half height To verify the type size and capacity of the mass storage devices installed in the computer run Compaq Diagnostics for Windows or run the View System Information INSPECT utility available at computer startup Refer to Chapter 2 Compaq Utilities
148. l cache board onto the system board complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove the riser brace Section 6 7 3 Install the cache memory board into the cache connector on the system board Only use Compaq spare part number 278017 001 Figure 6 16 Installing the Cache Memory Board Pentium System Board 93 For the location of the cache memory socket on the Pentium system board see Chapter 7 4 Install the riser brace 5 Replace the access panel Compaq Deskpro 2000 Series of Personal Computers 6 17 6 12 4 System Board Graphics Memory Module Upgrade To install a graphics memory module upgrade for the graphics controller that is preinstalled in the system board complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove the riser brace Section 6 7 3 Install the graphics memory upgrade module onto the system board ias Figure 6 17 Installing the Graphics Memory Upgrade Module on the Pentium System Board HHIH eee i Figure 6 18 Installing the Graphics Memory Upgrade Module on the Pentium II System Board 4 Replace the riser brace and access panel 5 Turn the computer on and start Windows 95 6 18 Removal and Replacement Procedures Minitower 6 Select the display icon in Windows 95 and follow the online instructions to take advantage of the additional display modes available with the upgraded memory
149. les for the new external device are loose or the power cables are unplugged Check all cables 6 The power switch for the new external device is not turned on Turn off the computer turn on the external device and then turn the computer on to integrate the new device with the computer 7 If the drive is a secondary drive that has just been installed on the same controller as the primary drive verify that the jumpers for both drives are set correctly In Windows 95 onboard serial devices that are assigned to ports other than COM1 or COM2 have their configuration saved statically in CMOS When the system is rebooted the ROM configures the device to the static setting when Windows 95 loads it configures the device to the configuration set via Device Manager In such cases the configuration shown when F10 Setup is run does not match what was set up via Device Manager If these devices must be configured a certain way before Windows 95 loads then the serial port devices on the system should only be configured to COM1 or COM2 resources If the system has two serial devices plus a modem then the first serial device can be COM1 or COM2 or disabled the modem can be COM1 or COM2 or disabled and the second serial device can be COM4 or disabled Computer Setup must be run after installing 2 diskette drive Compaq Deskpro 2000 Series of Personal Computers 6 7 G 8 CD ROM Drive Problems This section identifies some quick checks fo
150. lid system ROM the system sounds a series of beeps one long and three short and flashes the three keyboard lights To recover the system after hearing the FailSafe Boot Block beeps complete the following steps 1 2 3 Remove any diskettes from the diskette drive and turn off the power Insert a ROMPaq diskette into the diskette drive Turn on power to the system If a Setup Password has been established the Caps Lock light will turn on Enter the Setup Password When the system successfully starts from the diskette and reprograms the ROM the three keyboard lights will turn on Compaq Utilities The following table lists the various keyboard light combinations as well as the meaning and action associated with each combination Table 2 6 Keyboard Light Combinations Num Caps Scroll Lock LockO Lock Meaning and Required Action OFF ON OFF System requires Setup Password Enter the Setup Password The light remains turned on until you enter a valid Setup Password ON OFF OFF System could not start from diskette because the ROMPag diskette is not present is bad or the drive is not ready Insert a valid ROMPag diskette turn the power off then turn the power on OFF OFF ON ROM upgrade failed ON Try another ROMPag diskette If the light remains turned on contact Compag customer support ON ON ROM upgrade successfully completed Turn power off and back on to resume normal system operation Figure 2 3 Ke
151. ling a new battery You can set the time for the clock and the CMOS values by using the Setup program described in Chapter 2 Compaq Utilities 1 3 18 Power Supply Fan For cooling a fan is incorporated as part of the power supply at the rear of the computer chassis The fan draws air in through the front of the chassis and exhausts air out the rear of the chassis This provides adequate air flow across the processor To insure that the processor in a Pentium II minitower system receives adequate ventilation an internal air duct is installed in the front of the unit 1 3 19 Speaker An internal piezo speaker is mounted on the system board The speaker provides audible error code information beep codes during the Power On Self Test POST and as required by the software See Appendix F POST Error Messages for beep code information 1 3 20 Software The Pentium computer configurations are shipped with Windows 95 installed as the operating system The Pentium II configurations ship with Windows NT 4 0 as the operating system Preloaded Software The following Compaq software is preloaded on the computer m Partition based Compaq Diagnostics utilities m Compaq Diagnostics for Windows m Compaq Insight Management Agent a Desktop Management Interface DMI Support Product Description Compaq support software and device drivers Online Safety amp Comfort Guide Intelligent Manageability Power Management with Energ
152. lity 1 3 1 4 2 16 hard drive C 2 soft drive type assignments C 2 software preloaded 1 10 service 4 6 spare part number 3 26 support 2 23 spare part number cables 3 9 chassis 3 3 3 5 documentation 3 25 3 26 feet 3 3 3 5 front bezel 3 3 3 5 keyboard 3 14 LED cable 3 9 logo kit 3 3 3 5 mass storage 3 7 miscellaneous hardware 3 19 miscellaneous metals 3 22 miscellaneous parts 3 23 miscellaneous plastics 3 20 3 21 monitor 3 17 power supply 3 3 3 5 power switchkit 3 24 shipping boxes 3 24 system unit 3 3 3 5 system unit cover 3 3 unit cover 3 5 speaker 1 5 1 10 removal and replacement 5 7 6 12 specifications audio 8 14 CD ROM drive 8 10 desktop 8 1 diskette drive 8 7 hard drive 8 8 8 9 keyboard 8 14 LS 120 drive 8 13 minitower 8 2 mouse 2 button 8 15 PD CD drive 8 11 standard and optional boards illustrated 3 10 3 12 spare part number 3 11 3 13 standard boards illustrated 3 12 spare part number 3 13 standard features 1 3 static generating 4 1 shielding protection levels 4 2 summary of test error codes E 1 support software 2 23 surge tolerant power supply 1 4 1 9 2 17 switch settings 7 5 system BIOS 1 8 board 1 6 design 1 5 DMA 8 3 T O 8 4 interrupts 8 3 memory map 8 6 memory options 1 6 security 1 10 serial number 1 12 specifications 8 1 system board removal and replacement Pentium II system 5 40 6 19 removal and repl
153. lure 1721 SMART SCSI Hard Drive detects imminent failure 1771 Primary Disk Port Address Assignment Conflict 1772 Secondary Disk Port Address Assignment Conflict 1780 Disk 0 Failure 1781 Disk 1 Failure 1782 Disk Controller Failure 1790 Disk 0 Failure 1791 Disk 1 Failure 1792 Secondary Disk Controller Failure 1793 Secondary Controller or Disk Failure 1800 Temperature Alert Invalid Electronic Serial Number Failsafe Boot Block L Long S Short Beeps None None 2S 2S None None None None None None None None None 11 35 Probable Cause Hard drive is about to fail Hard drive is about to fail Internal and external hard drive controllers are both assigned to the primary address Internal and external hard drive controllers are both assigned to the secondary address Hard drive format error Hard drive format error Hard drive circuitry error Hard drive error or wrong drive type Hard drive error or wrong drive type Hard drive circuitry error Hard drive circuitry error Internal temperature exceeds specification Electronic serial number has become corrupted An invalid system ROM has been detected See Section 5 9 1 for the desktop and Section6 12 1 for the minitower Recommended Action Back up contents and replace hard drive Back up contents and replace hard drive Run Computer Setup or Windows NT or Windows 95 utilitie
154. moval and replacement desktop 5 13 removal and replacement minitower Pentium II system 6 18 removal and replacement minitower Pentium system 6 18 spare part number 3 11 graphics resolutions Matrox 8 16 MPEG graphics controller 8 16 93 Trio64V2 GX 8 15 grounding equipment 4 3 methods 4 2 workstations 4 3 guide expansion board removal and replacement 5 20 6 10 guides monitor 3 25 H hard drive fault prediction 1 4 2 16 IDE connector pin assignments A 6 IDE specifications 8 8 installed 1 3 jumper locations 7 10 jumper settings 7 10 options 1 24 primary secondary designation C 1 proper handling 4 7 SCSI connector pin assignments A 4 SMART C 1 soft drive type assignments C 1 test error codes E 5 troubleshooting without diagnostics G 6 Ultra ATA specifications 8 8 Ultra SCSI specifications 8 9 hardware installation troubleshooting without diagnostics G 7 headphone connector pin assignments A 5 I system 8 4 icon broken key 2 6 key 2 6 ID number SCSI D 1 IDE auto configuration utility 1 8 cable spare part number 3 9 connector pin assignments A 6 devices spare part number 3 7 drive installed 1 3 hard drive 8 8 interface 1 7 inboard expansion board removal and replacement 5 10 Index 1 3 1 4 insight manager 2 24 agents 2 24 INSPECT utility 1 15 1 19 2 1 installation drive new desktop 5 34 drive new minitower 6 38 power sw
155. move the microprocessor from the Pentium system board complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove any cables attached to expansion boards on the riser assembly AN CAUTION When replacing the processor you must release the heat sink retaining clip before you pull the ZIF socket handle The clip engages the processor socket to hold the heat sink in place WARNING reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching 3 Remove the riser brace Section 6 7 4 Remove the heat sink retaining clip by pressing down on the clip s extended tab until it releases from the safety catch 5 Lift the heat sink off the processor 6 Release the processor from the socket by pulling the handle on the ZIF socket out and upward 9X The handle on ZIF socket in the picture may not look identical to the one on the computer All handle types perform the same function 7 Lift the processor out of the socket Figure 6 14 Removing the Microprocessor from the System Board For the location of the processor socket on the system board see Chapter 7 CAUTION When replacing the processor be sure the clipped corner of the processor location of Pin 1 is aligned with the triangular area of the ZIF socket marked on the system board Failure to do so could result in burning out both the processor and the system board 6 14
156. mpaq Deskpro 2000 Series of Personal Computers All replaceable components are identified in Chapter 3 and removal replacement instructions are presented in Chapters 5 and 6 Design Overview The desktop models of the Compaq Deskpro 2000 Series of Personal Computers have a conventional design that uses a pan type chassis to house the system board expansion cards power supply and mass storage devices The chassis is supplemented by a riser board attached to the riser brace The riser board provides a mounting location for the expansion cards All internal components are accessible when the hood held in place by two thumbscrews is removed The front bezel is mounted to the front of the chassis Torx T 15 screws are used throughout the system The system board is easily removed from the side of the chassis after the hood and riser board are removed Details of the disassembly procedure for desktop models are found in Chapter 5 Removal and Replacement Procedures The riser board mounts perpendicularly to the system board Expansion boards are installed horizontally into the riser board A single screw attaches each expansion board to the rear panel of the chassis The power supply is mounted in the right rear corner of the chassis The power supply is held in place by three Torx screws that are installed through the rear panel of the chassis The minitower models have a chassis designed to house the system board riser board option cards
157. mponent replacement or printed wiring board modifications may void any warranty CAUTION To properly ventilate your system you must provide at least 3 inches 7 62 cm of clearance at the front and back of the computer CAUTION The computer is designed to be electrically grounded To ensure proper operation plug AC power cord into a properly grounded AC outlet only System Serial Number The location of the serial number for the desktop computer is found in Chapter 5 and for the minitower computer in Chapter 6 in this guide For the purpose of AssetControl the serial number is embedded in the CMOS on the system board Locating Additional Information The following documentation is available to support these products W User Documentation m Technical Training Guides m Compaq Service Advisories and Bulletins m Compaq QuickFind m Technical Reference Guide m Compaq Service Quick Reference Guide m Compaq SmartStart for Workstations CD online documentation x Preface chapter PRODUCT DESCRIPTION This chapter describes the model offerings and features of the Compaq Deskpro 2000 Series of Personal Computers A Figure 1 1 Compaq Deskpro 2000 Series Personal Computer Compaq Deskpro 2000 Series of Personal Computers 1 1 1 2 1 1 Compaq Deskpro 2000 Series of Personal Computer Models The Compaq Deskpro 2000 Series of Personal Computers is available in both desktop and min
158. ms lt 350 ms PD mode 512 Kbytes 1200 Kb sec 500 1100 Kb sec 10 10 10 Continued Compaq Deskpro 2000 Series of Personal Computers 8 11 8 12 Table 8 11 Continued Indicators Busy LED Mode LED Reliability Bus Type Startup Time Stop Time Environmental Conditions Power Requirement 5VD 12VDC C Physical Characteristics Dimensions excluding projections Weight Specifications Green Drive ready and media is inserted Green Drive ready and media is inserted Amber Media access Amber PD Green CD 35 000 POH 25 MTBF 30 minutes MTTR 5 years service life gt 20 000 drawer in out cycles gt 3 x 10 full stroke seeks SCSI lt 7 seconds typical lt 3 seconds typical Tolerance 10 Ripple 100 mVp p Current 1 2 A typical 1 5 A maximum lt 250 mA spun down Tolerance 5 Ripple 200 mVp p Current lt 600 mA hold lt 1500 mA seek spin up lt 100 mA spun down 5 72 in x 1 69 in x 7 92 in 146 mm x 42 9 mm x 201 mm w h d lt 2 4310 lt 1100 g Amber Media access Amber PD Green CD 35 000 POH 25 MTBF 30 minutes MTTR 5 years service life gt 20 000 drawer in out cycles gt 3 x 10 full stroke seeks ATAPI lt 7 seconds typical lt 3 seconds typical Tolerance 10 Ripple 100 mVp p Current 1 2 A typical 1 5 A maximum lt 250 mA spun down Tolerance 5 Ripple 200 mVp p Curren
159. must be off at least 30 seconds before beginning disassembly 2 Remove all expansion boards Section 5 8 3 Remove the two screws that secure the riser board to the riser brace 4 Tilt the riser board slightly away from the riser brace and pull up ATL Bim y a x Figure 5 16 Removing the Riser Board To replace the riser board reverse the above procedure 5 18 Removal and Replacement Procedures Desktop 5 11 Riser Brace The riser brace should only be removed from the computer if it has been damaged 1 2 3 4 Remove the system unit cover Section 5 6 Remove the expansion boards Section 5 8 Remove the riser board Section 5 10 Remove the two screws that secure the riser brace to the chassis then lift the brace straight up Figure 5 17 Removing the Riser Brace To reinstall the riser brace reverse the above procedure Compaq Deskpro 2000 Series of Personal Computers 5 19 5 12 Expansion Board Guide To remove the expansion board guide complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove all outboard expansion boards that may interfere with this operation Section 5 8 3 Push down on the plastic clip on the top of the board guide to release it then pivot the guide down and pull it out Figure 5 18 Removing the Expansion Board Guide To replace the expansion board guide reverse the above procedure
160. n components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares Use only the packaging provided by Compaq for shipping m Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any height onto any surface 4 3 5 Plastic Parts Plastic parts can be damaged by the use of excessive force during disassembly and reassembly When handling the plastic parts use care Do not use a screwdriver or similar tool to pry apart the plastic components use the case utility tool provided in the Compaq tool kit PN 100767 001 4 3 6 Lithium Battery The battery that came with the computer is non replaceable and is permanently soldered onto the system board Do not attempt to remove the lithium battery when installing a replacement battery The lithium battery may explode if mishandled CAUTION Never attempt to remove a lithium battery You can damage the system board in such an attempt thereby making it unusable Do not abuse or disassemble the lithium battery as it may explode if mistreated Compaq Deskpro 2000 Series of Personal Computers 4 7 chapter 5 REMOVAL AND REPLACEMENT PROCEDURES DESKTOP This chapter provides subassembly module level removal and replacement procedures for desktop models of the Compaq Deskpro 2000 Series of Personal Computers After
161. n key icon 2 6 built in devices communications 2 5 listing 2 4 security features 2 5 C cable lock removal and replacement 5 5 6 4 cable select description C 2 jumper cable for third party drive C 1 cables 4 6 spare part number 3 9 cache memory 1 6 removal and replacement Pentium system 5 17 6 17 Caps Lock light 1 23 CD ROM 16X max 1 3 24X max 1 3 controls 1 14 1 17 drive specifications 8 10 drivers 3 26 IDE connector pin assignments A 6 SCSI connector pin assignments A 4 test error codes E 8 CD ROM drive jumper locations 7 18 jumper settings 7 18 troubleshooting without diagnostics G 8 CD ROM hard drive cable spare part number 3 9 chassis illustrated desktop 3 2 illustrated minitower 3 4 spare part number desktop 3 3 spare part number minitower 3 5 checklist for minor problems G 1 chipset 1 7 Intel 440LX memory limitations H 1 cleaning computer case 4 4 keyboard 4 5 monitor 4 5 mouse 4 5 precautions 4 4 CMOS RAM 1 8 1 10 codes diagnostic error E 1 POST error F 1 combination slot 1 4 1 9 Compaq Business Pro audio board illustrated 3 10 spare part number 3 11 Compaq Diagnostics for Windows 2 13 computer connectors 1 16 1 21 drive positions 1 15 1 18 features 1 3 computer case cleaning 4 4 Computer Checkup TEST 2 10 Computer Setup 2 3 configuration 1 15 1 19 Configuration and Diagnostics accessing from diskette 2 3 accessing from h
162. nal and internal SCSI signal ports connect to SCSI devices A terminating resistor plug is molded into one end of some internal flat SCSI signal cables It may also be a separate electronic device that installs into the SCSI signal port of an external device installs into an internal flat SCSI signal cable connector or installs into the SCSI signal port of some non Compaq SCSI 2 controllers Terminators are generally designated as being active or passive by the voltage limiting method used Both types of terminators come in the forms described in 2 3 and 4 above The product documentation usually describes the terminator type All Compaq SCSI 2 controllers have active terminators Active terminators more effectively filter out electronic noise voltage surges on the SCSI chain than passive terminators To ensure the integrity of data transferred faster than 5 megabytes per second use active terminators to terminate the SCSI chain SCSI Guidelines appendix E DIAGNOSTIC ERROR CODES Diagnostic error codes occur if the system recognizes a problem while running the Compaq Diagnostics program These error codes help identify possibly defective subassemblies Table E 1 lists the device codes AABB CC and the subtest range AABB CC covered by Compaq Diagnostics Tests Some codes will not apply to the computers described in this manual and will not be detailed in the tables that follow Error Code Range 0100 0199 0200 021
163. nd contrast controls Check that the video cable is securely connected to the graphics card and monitor Set the RGB switch and sync options if available to 75 ohms with the sync set to External Refer to the documentation included with the monitor Monitor without the energy saver feature is being used with energy saver features enabled Disable the monitor energy saver feature If the graphics controller was upgraded the correct display drivers may not be loaded Install the correct display drivers from the diskette included in the upgrade kit 1 Be sure the monitor cable is securely connected to the computer 2 In a 2 monitor system or if another monitor is in close proximity be sure the monitors are not interfering with each other s magnetic field by moving them apart screen blanking utility may be installed or energy saver features are enabled Press any key or type password There is not enough ventilation space for proper airflow Leave at least 3 inches 7 6 cm of ventilation space Also be sure there is nothing on top of the monitor to obstruct air flow The Num Lock key is on Press the Num Lock key The Num Lock light should not be on when you want to use the arrow keys The ANSI SYS driver is not in the CONFIG SYS file Add the ANSI SYS driver to the CONFIG SYS file by adding the following line DEVICE CACPQDOSMNSI SYS Printer Problems This section identifies some quick checks for pr
164. ndancy check CRC CRC provides data protection verification that works at the higher speeds This feature provides even greater integrity at speeds less than the maximum transfer speed of 33 MB s The Ultra ATA protocol is fully backward compatible with older ATA modes The protocol allows drives that support Ultra ATA to also support IDE EIDE These drives can be used with existing host chipsets The Ultra ATA drives are SMART II compatible This compatibility allows the drives to fall under Compaq s Prefailure Warranty Hard Drives In order to take full advantage of the higher transfer rates the standard 40 conductor cable must be replaced with an optional 80 conductor cable The Compaq Deskpro 2000 Series of Personal Computers will support up to four mass storage devices The following table shows the transfer rates available with the various combinations of devices in combination with the 40 conductor cable and with the 80 conductor cable Table C 2 IDE Cable Transfer Rates Number of Drives 40 Conductor IDE Cable Length 80 Conductor IDE Cable Length gt 14 Primary Secondary 1 2 1 2 1 2 0 0 1 1 2 2 Primary Secondary Primary Controller Controller Controller Mode Speed Mode Speed Mode Speed With 1 drive lt 14 with 2 drives lt 18 Ground signal ground GSG architecture cable Secondary Controller Mode Speed EL ET cae 33 MB s 33 MB s 33 MB s 33 MB s n rS rS
165. ndary SL Cable select CS 7 5 Optional PD CD Drives For more information about SCSI devices refer to Appendix D 7 51 SCSI PD CD Drive Jumper Settings PD CDROM SCSI Assembly Number 184689 201 Jumper Description Setting 1234567 1 LUN enabled Off SCSI ID jumper On ololololololo SCSI ID jumper Off SCSI ID jumper On Blank Not Used olololo ojo Terminators disabled Off Default Settings Shown Term power enabled On Figure 7 23 Jumper Pins for the PD CD Drive 7 18 Jumper and Switch Information 7 6 Diskette Drive 120 MB Floppy Drive Assembly Number 184932 Figure 7 24 LS 120 Diskette Drive Jumper Settings Table 7 17 Jumper Settings Top Insert Setting IA 1DRV 2CSL 2MST Cable Select Off Off On Off Device 0 Primary Off Off Off On Device 1 Secondary of otf of Jumper IA is for factory use only Jumper 1DRV does not need to be used Jumper Settings Bottom Insert Setting MDO cs SL MA Cable Select Off On Off Off Device 0 Primary Off Off Off On Device 1 Secondary Of 0f On Of Jumper MDO is for factory use only Compaq Deskpro 2000 Series of Personal Computers 7 19 chapter SPECIFICATIONS 8 1 This chapter provides physical environmental and performance specifications for the computer keyboard and mass storage devi
166. ndex Data Default Alternate 26Eh 15Ch 02Eh Unused MDA EGA VGA Reserved Parallel Port EGANGA Unused Reserved Serial Port Diskette Controller Serial Port Primary Compaq Deskpro 2000 Series of Personal Computers 8 5 8 6 System Memory Map Size 256 KB FFFFFFFFh to FFFC0000h 2 080 512 KB 16 MB 1792 MB 240 MB 15 MB 64 KB 64 KB 96 KB 6 KB 2 24 KB 128 KB 640 KB Memory Address FFFBFFFFh to 81000000h 80FFFFFFh to 80000000h 7FFFFFFFh to 10000000h OFFFFFFFh to 01000000h OOFFFFFFh to 00100000h OOEFFFFFh to 000F0000h 000EFFFFh to 000E0000h 000DFFFFh to 000C8000h 000C7FFFh to 000C6000h 000C67FFh to 000C6000h 000C5FFFh to 000C6000h OOOBFFFFh to 000A0000h 0009FFFFh to 00000000h System Function System ROM PCI Memory Expansion ISA Memory Mapped 1 0 Devices PCI Memory Expansion HOST or PCI Memory Expansion HOST PCI or ISA Memory Expansion System ROM Unused Unused Video ROM Unused Video ROM Video RAM Base Memory All memory above the first 256 MB is non cacheable All PCI memory is non cacheable Specifications 8 2 Drives Table 8 7 1 44 MB Diskette Drive Size and Capacity Size in 3 5 High Density MB 1 44 Low Density KB 720 Compaq Spare Part Number 160788 201 Light Green Height One third Bytes per Sector 512 Sectors per Track High Density 18 Low Density 9 Tracks per Side High Density 80 Low Density 80 Read Write Heads 2 Average Seek Time
167. necessary remove the old feet and scrape the residue of the old feet from the chassis using a small flat bladed screwdriver To attach replacement feet to the chassis remove the protective strip from the adhesive on the back of the new feet and press them into place Figure 6 2 Installing the Feet Compaq Deskpro 2000 Series of Personal Computers 6 3 6 4 6 5 Cable Lock To install the cable lock provision complete the following steps 1 2 Remove one thumbscrew from the rear of the computer Use a flat bladed screwdriver if needed Separate the pieces of the security bracket by bending the metal where the three pieces join Insert the tang of the narrow bracket into the slot and slide the u shaped bracket between narrow bracket and the system unit cover then install the self tapping screw included in the cable lock kit Cover the screw with the flat portion of the bracket Install a lock not provided to secure the top part of the security bracket to control access to the inside of the computer Install a cable lock not provided to secure the computer to an immovable location Figure 6 3 Installing the Cable Lock To remove the cable lock provision reverse the above procedure Removal and Replacement Procedures Minitower 6 6 Exposing the Chassis 6 6 1 Access Panel To remove the access panel complete the following steps 1 Prepare the computer for disassembly Section 6 3 2 Remove the thumbscrews
168. ns Device J2 J4 Table 7 2 Pentium Il System Board Connectors Jumpers and Switches Description DIMM Slot 1 DIMM Slot 2 DIMM Slot 3 J5 J6 J10 J14 P1 P2 P3 P9 P10 P11 P20 P21 P22 SW2 Jumper and Switch Information Graphics memory upgrade socket used with P3 Riser board socket Microprocessor connector Power connector Clear CM0S header Power on password header External replacement battery connector Graphics memory upgrade socket used with J6 Fan connector Diskette cable connector LED connector Primary IDE EIDE cable connector Secondary IDE EDIE cable connector Alternate fan connector Intel boxed processor Processor speed selector 7 1 2 Switch Settings The following figures and tables identify the switch settings for each processor frequency for the Pentium and Pentium II system boards CAUTION Do not configure the system board to operate faster than the speed at which the processor is rated Doing this could result in unreliable operation or processor damage Sv 1234 Figure 7 3 SW1 Module Location Pentium System Board Co TleT 3 Pentium System Board SW1 Settings S1 S2 Bus Speed S3 S4 Processor Speed OFF OFF 60 OFF OFF 233 OFF ON 66 OFF ON 200 ON OFF 50 ON ON 166 ON ON reserved Standard bus speed for all Compaq Deskpro 2000 Series of Personal Computers With bus speed set to 66 MHz Compaq Deskpro 2000 Series of Personal Computers 7 5 IH 32
169. ntains the pin assignments for all external connectors Connector and Icon Orange 0 11 Connector and Icon Green x Table 1 Keyboard Pin Signal 1 Data 2 Unused 3 Ground 4 5 VDC 5 Clock 6 Unused Table A 2 Mouse Pin Signal 1 Data 2 Unused 3 Ground 4 5 VDC 5 Clock 6 Unused Compaq Deskpro 2000 Series of Personal Computers A 1 Table A 3 Parallel Interface Connector and Icon Pin Signal 1 Strobe TS 2 Data Bit 0 3 Data Bit 1 4 Data Bit 2 5 Data Bit 3 6 Data Bit 4 7 Data Bit 5 8 Data Bit 6 9 Data Bit 7 10 Acknowledge 11 Busy 12 Paper End 13 Select 14 Auto Linefeed 15 Error 16 Initialize Printer 17 Select IN 18 25 Signal Ground Table A 4 Serial Interfaces Connector and Icon Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 6 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator A 2 Connector Pin Assignments Table A 5 Monitor Connector Pin Signal SESS 1 Red Analog 2 Green Analog 3 Blue Analog 4 Monitor ID Bit2 5 Ground 6 Ground Analog 7 Ground Analog 8 Ground Analog 9 Not Connected 10 Ground 11 Monitor ID Bit 0 12 Bidirectional Data SDA 13 Horizontal Sync 14 Vertical Sync 15 Data Clock SCL For DDC support 2c monitor
170. ntium system 5 13 guide expansion board 5 20 LED cable Pentium II system 5 38 LED cable Pentium system 5 38 logo 5 26 memory module 5 12 power button 5 24 power supply 5 29 power switch 5 27 processor Pentium II system 5 16 processor Pentium system 5 14 riser board 5 18 riser brace 5 19 speaker 5 7 system board Pentium II system 5 40 system board Pentium system 5 40 system unit cover 5 6 removal and replacement minitower access panel 6 5 battery Pentium II system 6 22 battery Pentium system 6 22 bezel blank 6 27 cable lock 6 4 cache memory Pentium system 6 17 expansion board 6 8 expansion board guide 6 10 feet 6 3 front bezel 6 25 graphics memory Pentium II system 6 18 graphics memory Pentium system 6 18 ISA option board retainer 6 24 J hood 6 6 LED cable Pentium II system 6 32 LED cable Pentium system 6 32 logo 6 28 memory module DIMM 6 13 power button 6 26 power supply 6 31 power switch 6 29 processor Pentium 6 14 processor Pentium II 6 15 riser board 6 11 riser brace 6 7 speaker 6 12 system board Pentium II system 6 19 system board Pentium system 6 19 Index 1 7 1 8 replicated setup 2 22 restoring your hard drive 2 27 riser board removal and replacement 5 18 6 11 riser brace illustrated desktop 3 22 illustrated minitower 3 4 removal and replacement 5 19 6 7 spare part
171. nto the slot and slide the U shaped bracket between the narrow bracket and the system unit cover see inset then install the self tapping screw included in the cable lock kit Cover the screw with the flat portion of the bracket Install a lock not provided to secure the top part of the security bracket to control access to the inside of the computer Install a cable lock not provided to secure the computer to an immovable location Figure 5 3 Installing the Cable Lock To remove the cable lock provision reverse the above procedure Compaq Deskpro 2000 Series of Personal Computers 5 5 5 6 5 6 System Unit Cover To remove the system unit cover complete the following steps 1 Prepare the computer for disassembly Section 5 3 2 Remove the thumbscrews at the rear of the computer to release the cover You may need a flat bladed screwdriver to loosen a stubborn screw If the computer has a cable lock mechanism installed refer to Section 5 5 for removal procedures 3 Slide the computer cover back about 1 inch 2 5 cm then lift it up and off of the unit Figure 5 4 Removing the System Unit Cover To replace the cover reverse the above procedure Removal and Replacement Procedures Desktop 5 7 Speaker To remove the speaker complete the following steps 1 Remove the system unit cover Section 5 6 2 Disconnect the speaker cable from the audio expansion board mo a aa Y hy UO 8
172. number desktop 3 22 spare part number minitower 3 5 ROM 2 14 2 18 ROM upgrade 2 19 recovery from upgrade failure 2 20 remote 2 19 ROMPaq using 2 14 ROMPag diskette 2 18 routine care 4 4 computer case 4 4 general precautions 4 4 keyboard 4 5 monitor 4 5 mouse 4 5 S S3 Trio64V2 GX drivers 3 27 graphics resolutions 8 15 screws 4 6 Scroll Lock key 1 23 SCSI cable spare part number 3 9 connector pin assignments A 4 controller spare part number 3 11 device daisy chain D 1 device ID number D 1 devices spare part number 3 7 external devices D 1 hard drives 1 24 installation guidelines D 1 startup sequence D 1 termination D 1 D 2 test error codes E 9 E 10 Index troubleshooting without diagnostics G 9 SDRAM data width H 1 Seagate 2 1 GB EIDE hard drive jumper settings 7 10 3 2 GB EIDE hard drive jumper settings 7 12 security management 1 13 system 1 10 security management 1 13 2 17 remote 2 22 serial connector 1 16 serial connector location 1 21 serial interface connector A 2 serial number 1 11 location desktop 5 1 location minitower 6 1 serial port 1 4 1 9 test error code E 4 serial parallel interface option 1 25 serial parallel interface board spare part number 3 13 service software 4 6 tools 4 6 service considerations 4 6 Setup utility power on password 2 6 shipping boxes spare part number 3 24 SMART See SMART II SMART II compatibi
173. ollow directions could result in damage to equipment or loss of data Text set off in this manner presents commentary sidelights clarifying information or specific instructions The following format conventions distinguish elements of the text throughout this guide Drive letters that are not in command lines are presented in uppercase type as shown here drive A Directory or folder names that are not in command lines are presented in uppercase type as shown here DIRECTORY or FOLDER The file names are presented in uppercase italic type as shown here FILENAME The names of commands are presented in lowercase as shown here install or a install Commands that are to be entered at the system prompt may be shown on a separate line a install When you need to type information without pressing Enter you are directed to type the information When you need to type the information and press Enter you are directed to enter the information Preface ix Technician Notes N WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Any indications of co
174. olor set 0 test failed 2409 xx Video 320 x 200 mode color set 1 test failed 2410 xx Video 640 x 200 mode test failed 2411 xx Video screen memory page test failed 2412 Video gray scale test failed 2418 xx ECG VGC memory test failed 2419 xx ECG VGC ROM checksum test failed 2420 xx Graphics attribute test failed 2421 xx ECG VGC 640 x 200 graphics mode test failed 2422 ECG VGC 640 x 350 16 color set test failed 2423 ECG VGC 640 x 350 64 color set test failed 2424 xx ECG VGC monochrome text mode test failed 2425 XX ECG VGC monochrome graphics mode test failed 2431 640 480 graphics test failure Run Compag Utilities Replace the monitor and retest Replace the video board and retest If no video board is present or if video is integrated replace system board and retest N 1 Replace the monitor and retest 2 Replace the video board and retest 3 Replace the system board and retest The following steps apply to error codes 2421 xx through 2456 xx 1 Run Compaq Utilities 2 Replace the monitor and retest 3 Replace the video board and retest 4 If no video board is present or if video is integrated replace system board and retest 2432 Xx 320 x 200 graphics 256 color mode test failure 2448 xx Advanced VGA Controller test failed 2451 xx 132 column Advanced VGA test failed 2456 xx Advanced VGA 256 Color test failed Diagnostic Error Codes Contin
175. ompaq Utilities Menu 2 13 2 8 Compaq Enhanced Insight Personal Edition Diagnostics for Windows 2 13 2 9 Power On Self T st POST uu ua quya huyu qhuyayuqihyyus 2 13 2 10 ROMP4dQ a rete er Pen D teet e le ae HEN a EA PE t 2 14 2 11 Compaq Intelligent Manageahbillty 2 15 2 11 1 Asset Management icc retener torn cete ee aane 2 15 241 2 Fault Management iei eR ette tay en 21 uu 2 16 2 11 3 Security Management essssesseeseeeeeeeere trennen ener 2 17 2 11 4 Configuration Management essent 2 18 2 11 5 Integration Management a a 2 24 2 12 Protecting Your Software a 2 26 2 12 1 Ordering Backup Diskettes a 2 26 2 12 2 Restoring Your Hard Drive in Windows 95 2 27 2 13 Prerai re Warranty eet aa h as R asua owned 2 27 Contents chapter 3 Illustrated Parts Catalog 341 System Unites 3 2 3 2 Mass Storage Devices a ca aep en fate A iecit 3 6 3 3 SCALES E 3 8 3 4 Standard and Optional Boards a 3 10 29 Keyboards ite epo qul eaque t 3 14 STORE ori CF EE 3 16 3 7 Miscellaneous Hardwa
176. omputers 6 41 chapter 7 JUMPER AND SWITCH INFORMATION This chapter provides jumper and switch information for system board jumpers system I O board connectors and hard drives for the Compaq Deskpro 2000 Series of Personal Computers Compaq Deskpro 2000 Series of Personal Computers 7 1 7 1 System Board Switches 7 4 1 Pentium Based System Boards The following illustration shows switch connector and jumper locations Table 7 1 gives a description of them 1 Pio 21 46 P1000 Figure 7 1 Pentium System Board Switch Connector and Jumper Locations 7 2 Jumper and Switch Information Table 7 1 Pentium System Board Connectors Jumpers and Switches Device Description E6 Power on password enable disable header E8 Clear CMOS header E9 External replacement battery J6 Cache memory connector J9 Riser board socket J10 DIMM 1 socket J11 DIMM 2 socket J12 DIMM 3 socket J1001 Graphics memory upgrade socket used with J1002 J1002 Graphics memory upgrade socket used with J1001 P1 Power connector P10 Diskette cable socket P18 LED socket P20 Primary IDE EIDE cable socket P21 Secondary IDE EIDE cable socket P1000 VESA socket SW1 Processor bus speed selector XU1 Microprocessor socket Compaq Deskpro 2000 Series of Personal Computers 7 3 7 4 Fi Fil P21 Piz Li J4 J2 P2 swi Figure 7 2 Pentium Il System Board Switch Connector and Jumper Locatio
177. on 3 Cirrus Logic and Matrox graphics adapters found on Compaq Deskpro products The UDM eases graphics driver deployment across all Compaq Deskpro platforms ensuring cross compatibility and backward compatibility The resulting solution enables customers to manage and control ongoing software maintenance costs The UDM is available on the Support Software CD for Compaq Desktop Portable and Workstation Products and the Compaq World Wide Web site www compaq com Enhanced Support Software CD and World Wide Web Site Compaq engineers rigorously test and debug software developed by Compaq and third party suppliers and develop operating system specific support software to ensure the highest level of performance compatibility and reliability for Compaq personal computers When making the transition to new or revised operating systems it is important to implement the support software designed for that operating system If you plan to run any of the following operating systems on your computer you must install corresponding Compaq device drivers and utilities to ensure all features are supported and functioning properly B Microsoft Windows 3 1 B IBM OS 2 m Microsoft Windows NT Workstation 3 51 or 4 0 A version of Microsoft Windows 95 that is different from the version included with your computer Compaq has made the task of locating accessing evaluating and installing the latest support software easier There are three methods yo
178. ool before touching 4 Slide the system board back about 4 inches 10 2 cm to expose the Pentium II processor CAUTION Do not remove the air duct from the front of the unit If the air duct is not installed the processor will run hot which can cause damage to the processor Compaq Deskpro 2000 Series of Personal Computers 6 15 5 Press in on the processor module release latches until they lock in the released position 6 Pull the processor module away from the socket Figure 6 15 Removing the Microprocessor from the Pentium II System Board For the location of the processor on the Pentium II system board see Chapter 7 7 Lift the processor module to remove it from the guide rails and the machine To install the Pentium II processor complete the following steps 1 Ensure that the release latches are locked in the released position 2 Set the Pentium II processor on the guide rails 3 Slide the processor along the rails until it is firmly seated in the connector CAUTION Do not use the connector pins or pin guard as a handle Even with the guard in place the pins could bend causing shorts that will damage the processor Pull out on the release latches until they snap into place Replace the riser brace Replace any cables that were removed Replace the system unit cover 6 16 Removal and Replacement Procedures Minitower 6 12 3 Cache Memory Pentium System Only To install an optiona
179. or Monitor Not shown Illustrated Parts Catalog Spare Part Number Warranty Tier 296473 001 296474 001 296475 001 296476 001 296477 01 296478 001 296481 001 296480 001 296738 001 296479 001 296483 001 296482 001 285041 001 285042 001 285043 001 286739 001 305710 001 305602 001 oe Pe gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt 3 7 Miscellaneous Hardware Kit e23 EF 0 oe 5 T T Figure 3 10 Miscellaneous Hardware Kit Table 3 8 Miscellaneous Hardware Kit Description Spare Part Number Warranty Tier Miscellaneous hardware kit Includes 243087 001 D 1 Slot cover 2 each 2 Screw 6 32 TT wafer head 6 each 3 Screw M3 TT wafer head 6 each 4 Thumb screw 3 each 5 Screw M3 TT H TOP S151P X 6 5 5 each Compaq Deskpro 2000 Series of Personal Computers 3 19 3 8 Miscellaneous Plastics Kit Figure 3 11 Miscellaneous Plastics Kit Desktops Table 3 9 Miscellaneous Plastics Kit Desktops Description Spare Part Number Warranty Tier Miscellaneous plastics kit includes 243090 001 D 1 Bezel blank 1 2 height 1 each 2 Power button 2 each 1 DC 1 AC 3 Spring 1 each 4 Plastic grommets 2 each for LED cable 5 Rubber feet 4 each 6 Card guide 2 each 1 P54C 1 P55C Pentium I 7 AC DC switch cap RTF card 8 Card guide RTF card Not shown 3 20 llustrated Parts Catalog Fi
180. or and that the other end of the cable is securely attached to the correct device 3 Replace the network controller or system board Compaq Deskpro 2000 Series of Personal Computers 6 11 Resolving Audio Hardware Conflicts Hardware conflicts occur when two or more peripheral devices contend for the same signal lines or channels Conflicts between the audio interface and another peripheral device may be due to the settings of the base I O addresses interrupts or DMA channels The audio interface typically has the following settings Table G 12 Audio Interface Settings Item Setting Base 1 0 address 220H OPL III 1 0 address 388 38Bh Interrupt IRQ 5 8 bit DMA Channel 1 To resolve hardware conflicts 1 Change the hardware settings of your audio card or the peripheral card in your system if the peripheral card is using the audio interface setting You can change settings for integrated audio using Computer Setup 2 If you are unsure of the settings of the peripheral cards you can isolate the source of the problem by temporarily removing all optional and essential cards such as the disk controller After that add the cards back one at a time until the card that is causing the conflict is found 6 12 X Troubleshooting Without Diagnostics appendix H INTEL 440LX CHIPSET MEMORY LIMITATIONS The Intel 440LX Chipset has many functions one of which is memory support The Compaq Deskpro 2000 Series of Personal Computers with
181. or of an impending failure or crash of the hard drive Automatic Soft Drive Types An automatic soft drive type is a mechanism where the system ROM and Computer Setup provide support for IDE EIDE hard drives that are not supported in the hard drive parameter table Computer Setup automatically builds a soft drive type when it finds that a hard drive is not in the hard drive parameter table The soft drive types assign according to the table below Table C 1 Soft Drive Type Assignments Drive Hard Drive Type Controller 0 65 Primary 1 66 Primary 0 68 Secondary 1 69 Secondary For hard drives that are greater than 528 MB the system automatically translates the hard drive parameter for DOS by logically halving the cylinders and doubling the heads This allows DOS to access greater than 528 MB The translated hard drive parameters are put into the hard drive parameter table in the shadow RAM copy of the system ROM When using any operating system other than DOS you must use the Compaq User Setup diskette to set up the hard drive parameter table without translation Ultra ATA Pentium Il System only Ultra ATA is also referred to as ultra direct memory access UDMA and ATA33 This new protocol doubles the transfer speed available with IDE EIDE drives from 16 7 MB s to 33 MB s The increase in transfer rates allows the hard drive to keep pace with other hardware improvements A significant new feature implemented by Ultra ATA is cyclical redu
182. or some of the computer features m Tochange the system configuration which is sometimes necessary when you add or remove optional hardware m To set system configuration features 2 1 Getting Ready 2 1 1 Preparing the Computer If you encounter an error condition complete the following steps before starting problem isolation procedures Ensure proper ventilation The computer should have a 3 inch 7 6 cm clearance at the front and back of the system unit 2 Turn off the computer and peripheral devices Compaq Deskpro 2000 Series of Personal Computers 2 1 CAUTION Always ensure that the power is off before disconnecting or reconnecting the mouse keyboard or any other peripheral devices Disconnecting or connecting any peripheral devices while the unit power is on can damage the system board 3 Disconnect any peripheral devices other than the monitor and keyboard Do not disconnect the printer if you want to test it or if you want to use it to log error messages 4 Create a diagnostic diskette Section 2 1 2 5 Run the computer PC Diagnostics diskette 2 1 2 Create a Diagnostics Diskette Compaq strongly recommends that you make a backup copy of the diagnostic software Create a Diagnostics Diskette described in Section 2 5 is an option from the Compaq Utilities menu This utility allows you to back up the diagnostics software preinstalled on your hard drive to diskette This utility is not available in Compaq Diagnos
183. orts or infrared ports Compaq Deskpro 2000 Series of Personal Computers 2 17 2 18 QuickLock and QuickBlank can be set to lock the keyboard and or blank the monitor screen when the PC goes into low power mode Security management settings can be viewed locally using Compaq Insight Personal Edition or remotely using Compaq Insight Manager 2 11 4 Configuration Management Configuration Management features include Remote ROM Flash FailSafe Boot Block ROM Remote Security Management Replicated Setup Power Management Compag Integrated Software Universal Driver Manager Enhanced Support Software CD and World Wide Web Site 93 Use of remote Configuration Management features requires an established Setup Password Remote ROM Flash Your computer comes with reprogrammable flash ROM Read Only Memory By establishing a Setup Password in Security Management you can protect the ROM from being unintentionally updated or overwritten This is important to ensure computer operating integrity Should you need or want to upgrade your ROM you may Order an upgraded ROMPag diskette from Compaq Order the Support Software CD for Compaq Desktop Portable and Workstation Products Download the latest ROMPaq images from the Compaq World Wide Web site www compaq com CAUTION For maximum ROM protection be sure to establish a Setup Password The Setup Password prevents unauthorized ROM upgrades Compaq Utilities Upgrading Flash
184. ostics G 9 memory map system 8 6 memory module removal and replacement 5 12 6 13 messages POST error F 1 microphone connector pin assigments A 5 microprocessor See processor minitower specifications 8 2 minitower removal and replacement access panel 6 5 battery Pentium II system 6 22 battery Pentium system 6 22 bezel blank 6 27 cable lock 6 4 cache memory Pentium system 6 17 expansion board 6 8 expansion board guide 6 10 feet 6 3 front bezel 6 25 graphics memory Pentium II system 6 18 graphics memory Pentium system 6 18 ISA option board retainer 6 24 J hood 6 6 LED cable Pentium II system 6 32 LED cable Pentium system 6 32 logo 6 28 memory module DIMM 6 13 power button 6 26 power supply 6 31 power switch 6 29 processor Pentium II system 6 15 processor Pentium system 6 14 riser board 6 11 riser brace 6 7 speaker 6 12 system board Pentium II system 6 19 system board Pentium system 6 19 minor problems checklist G 1 miscellaneous hardware illustrated 3 19 spare part number 3 19 miscellaneous metals illustrated 3 22 spare part number 3 22 miscellaneous parts illustrated 3 23 spare part number 3 23 miscellaneous plastics illustrated desktop 3 20 illustrated minitower 3 21 spare part number desktop 3 20 spare part number minitower 3 21 models 1 2 modem options 1 26 test error codes E 4 monitor cleaning 4 5 connector A 3 connector lo
185. ou may wish to leave the printer connected to log error messages 2 Access the Compaq Utilities menu 3 From the Compaq Utilities menu select Computer Checkup TEST 4 When the test option menu appears select the option to view the device list 5 Verify that TEST correctly detected the devices installed This utility will detect all devices manufactured by Compaq devices from other manufacturers may not be detected If the list is correct select OK and go on to step 6 If the list is incorrect be sure that any new devices are installed properly If you do not find an installation problem call your Compaq authorized dealer reseller or service provider 6 Select one of the following from the test option menu Quick Check Diagnostics This option runs a quick general test on each device with a minimal number of prompts If errors occur they are displayed when the testing is complete Automatic Diagnostics This option runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or file a log of errors Prompted Diagnostics This option allows maximum control over the device testing process You can choose attended or unattended testing decide to stop on errors or choose to print or file a log of errors 7 Follow the instructions on the screen as the diagnostic tests are run on the devices When the testing
186. ower current out of range Horizontal deflection Vertical deflection I O controller operation failure Compaq Utilities If the monitor detects one of these conditions the computer will send an alert over the network to the system administrator Proactive Backup Proactive Backup software initiates a tape or PD CD backup upon receiving notice of an impending SMART hard drive failure The Seagate Backup Exec SMART Client works with Seagate Backup Exec tape backup software on the server or with Seagate Backup Exec software supporting the PD CD drive Together with the Insight Management Agents this software offers a Proactive Backup solution For instructions on configuring the Backup Exec SMART Client contact your systems administrator or refer to the Seagate Backup Exec documentation Cheyenne has also created an agent to support the Proactive Backup solution The SMART Drive Agent is the component that recognizes and reacts to the SMART II hard drive fault alerts This agent is an extension to the Microsoft Windows 95 tape backup agent for the standalone application ARCsolo for Windows This agent works with the SMART II hard drive to ensure that critical data will be protected in the event of a hard drive failure Surge Tolerant Power Supply An integrated surge tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge This power supply is rated to withstand a power surge of up to
187. p diskettes from Compaq at nominal cost or you can make your own set 2 12 1 Ordering Backup Diskettes You can order backup diskettes from Compaq for all of the software preinstalled on your computer You can order all software as a single set or you can order the various software packages separately 93 When calling Compaq to place an order be sure to have the serial number of your computer available The location of the serial number is shown in Chapters 5 and 6 for the desktop and minitower models respectively This number is necessary for all purchases Compaq authorized dealers resellers and service providers can tell you what backup software combinations are currently available for your computer 2 26 Utilities 2 12 2 Restoring Your Hard Drive in Windows 95 If your hard drive has completely failed and you cannot access Windows 95 you will need to restore the Windows 95 operating system from your backup system diskettes prior to following the instructions below 1 From the Windows desktop click Start point to Programs point to Accessories then click System Tools From the System Tools menu click Backup The computer starts the backup program Read the informational dialogs and click OK to continue A screen with three tabs Backup Restore and Compare appears Click the Restore tab Insert the first backup diskette into the diskette drive Select the drive from which to restore files the diskette drive
188. password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown current password new password new password Q Refer to Table 2 5 National Keyboard Delimiter Characters for information about the alternate delimiter characters For security reasons the characters you type do not appear on the screen Completing this procedure causes the new password to take effect the next time you turn on the computer 2 6 Compaq Utilities Deleting a Power On Password To delete the password complete the following steps 1 Turn on the computer 2 When the key icon 71 appears type your current password followed by a slash or alternate delimiter character as shown current password Q Refer to Table 2 5 National Keyboard Delimiter Characters for information about alternate delimiter characters Completing this procedure deletes the password until you establish a new one through Security Management National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer To determine the delimiter key required for changing or deleting your password find your keyboard in the table below Table 2 5 National Keyboard Delimiter Characters Arabic Slovakian BHC
189. protection to withstand a 2 000 volt power surge switch on the computer back panel sets the power supply to operate at m 115 VAC in the range of 100 120 VAC m 230 VAC in the range of 200 240 VAC 1 3 12 Diskette Drive Interface The diskette drive interface is 8477 compatible and supports two storage devices diskette or tape drive 1 3 13 Serial Port The serial port is RS 232C compatible 1 3 14 Parallel Port The following parallel support modes are supported m Bidirectional Standard Parallel Port SPP W Enhanced Parallel Port EPP m Extended Capabilities Port ECP Compaq Deskpro 2000 Series of Personal Computers 1 9 1 10 1 3 15 System Security The system BIOS provides a power on password option that is enabled through the Setup program The computer includes a cable lock provision that makes it possible to lock the computer cover in place to prevent unauthorized access to the system jumpers and other internal components a padlock is not included For more information on this and additional security features refer Chapter 2 Compaq Utilities 1 3 16 Keyboard Mouse Controller The onboard 8042 I O controller stores the keyboard and mouse controller code Connectors for the keyboard and mouse are located on the back panel 1 3 17 Real Time Clock and CMOS RAM The onboard I O controller provides a real time clock and CMOS RAM Chapters 5 and 6 Removal and Replacement provide information about instal
190. ptable accredited agency responsible for evaluation in the country where the power cord set will be used 3 The power cord set must have a minimum current capacity of 10 and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 4 The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with appliance inlet on the Switch Box Compaq Deskpro 2000 Series of Personal Computers B 1 Country Specific Requirements Power Cord Set Requirements By Country Country Accrediting Agency Applicable Note Numbers Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland SETI 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan JIS 3 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 United Kingdom BSI 1 United States UL 2 The flexible cord must be lt HAR gt Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used The flexible cord must be Type SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The fle
191. r Connector and Icon Pin Signal 1 VCC 3 Data 4 Ground Compaq Deskpro 2000 Series of Personal Computers A 5 Table A 14 IDE EIDE Drive Cable 39 1 z 5 z 5 40 2 Signal Pin Signal 1 RESET 21 DREQ 2 GND 22 GND 3 007 23 DIOW 4 DD8 24 GND 5 DD6 25 DIOR 6 DD9 26 GND 7 DD5 27 IORDY 8 DD10 28 Cable Select 9 DD4 29 DMACK 10 DD11 30 GND 11 DD3 31 INTRQ 12 DD12 32 I0CS16 13 DD2 33 DAI 14 DD13 34 PDIAG 15 DD1 35 DAO 16 DD14 36 DA2 17 DDO 37 CS1FX 18 DD15 38 CS3FX 19 GND 39 DASP 20 KEY 40 GND A 6 Connector Pin Assignments appendix B POWER CORD SET REQUIREMENTS The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 200 240 volts AC The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer For more information on power cord set requirements contact your authorized Compaq dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2 All power cord sets must be approved by an acce
192. r CD ROM drive related problems Problem Cannot read compact disc System will not boot from CD ROM drive Cannot eject compact disc CD ROM device is not detected driver is not loaded Troubleshooting Without Diagnostics Table G 8 CD ROM Drive Problems Possible Solution 1 CD is not properly seated in the drive Eject the CD correctly seat it in the drive then reload 2 CD has been loaded upside down Eject the CD turn it over then reload 1 The CD ROM boot is not enabled through the Computer Setup utility Run the Computer Setup utility and set the drive priorities 2 Ensure that drive cabling and jumpers are set correctly To boot a SCSI drive the drive ID number must be set to 0 Turn off the computer and reboot Push the eject button once the system has booted If this fails call an authorized service technician to remove the CD from the drive CD ROM drive is not connected properly Open the computer and check to see that the drive cable is connected properly Memory Problems This section identifies some quick checks for memory related problems Table G 9 Memory Problems Problem Possible Solution Out of Memory error 1 In Windows NT run Performance Monitor At the Start menu highlight Programs and select Administrator Tools In Windows 95 run Resource Meter At the Start menu highlight Programs select Accessories then select System Tools 2 The computer has run out of memory to run the
193. r for Networks Tally Systems NetCensus For more information on integrating with leading PC LAN management software refer to the online Intelligent Manageability Guide Compaq Deskpro 2000 Series of Personal Computers 2 25 Systems Management Partners Program In addition to integrating Intelligent Manageability features with the PC LAN management applications highlighted above Compaq also integrates these features with industry leading enterprise management platform applications This Compaq initiative ensures compatibility and integration of AssetControl and Fault Management features with tools that manage servers hubs routers uninterruptible power supplies UPSs and other network devices The result is an end to end solution that enables management of the entire enterprise from single console Systems Management Partners include BMC Software Patrol Boole amp Babbage COMMAND Post Cabletron SPECTRUM Enterprise Manager a a a m Hewlett Packard Compaq Insight Manager for OpenView gm Seagate NerveCenter m Tivoli TMEIO W Tivoli Compaq Insight Manager for TME10 NetView For more information on integrating with Systems Management Partners refer to the Compaq World Wide Web site www compaq com 2 12 Protecting Your Software To protect your software from loss or damage you should keep a backup copy of all system software applications and related files stored on your hard drive You can order a set of backu
194. r stopped working when an expansion board was added to the computer Network controller stopped working without apparent cause Cause 1 1 Network drivers are not loaded or driver parameters do not match the current configuration The cable is not securely connected The network controller interrupt or memory overlaps 4 the interrupt or memory of another expansion board The network controller require drivers The files containing the network drivers are corrupted The files containing the network drivers are corrupted The cable is not securely connected The network controller is defective Solution 1 Make sure that the network drivers are loaded and that the driver parameters match the configuration of the network controller using Network Setup found in the Control Center Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device Run Computer Setup and modify the network controller memory value Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed 5 Reinstall the network drivers using the backup diskettes and then run Computer Setup Reinstall the network drivers using the backup diskettes and then run Computer Setup Ensure that the cable is securely attached to the network connect
195. re 3 19 3 8 Miscellaneous Plastics Kit enne 3 20 3 0 Miscellaneous tenete eet tee etie 3 22 3 10 Shipping BOXES Pe EROR Ho ee eta 3 24 3 11 Documentation eee engen deett ket ee re ee EHE uqapas 3 25 EP PASOI ENAT NT 3 26 chapter 4 Removal and Replacement Prelinimaries 4 1 Electrostatic Discharge Information eese 4 1 Generating Static aqa a uh a annie dese an 4 1 4 1 2 Preventing Electrostatic Damage to Equipment 4 2 4 1 3 Personal Grounding Methods 4 2 4 1 4 Grounding Workstations 4 3 4 1 5 Personal Grounding Equipment 4 3 4 1 6 Recommended Materials and Equipmetnt 4 3 42 Ro tine dhe conch eese etn eet h ayaqa ete TO ette Hen 4 4 4 2 1 General Cleaning Safety Precautions eere 4 4 4 2 2 Cleaning the Computer Case 4 4 4 2 3 Cleaning the Keyboard 4 5 4 2 4 Cleaning the Monitor a 4 5 4 2 5 Cleaning the MOUSE aiies issen ienee 4 5 4 3 Service Considerat
196. res are available on select models only Compaq Deskpro 2000 Series of Personal Computers 1 21 1 6 Enhanced Keyboard The enhanced keyboard features Windows specific keys Keyboard layout may vary by country Figure 1 8 Enhanced Keyboard 1 22 Product Description Ref Key Esc e Main Typewriter Keypad e F1 F12 o Backspace e Print Scrn Scroll Lock Pause e Num Lock Light e Caps Lock Light Scroll Lock Light Ctrl Windows Logo Keys Alt Space Bar Windows Application Key Editing Keys Arrow Keys Numeric Keypad Ctri Alt Delete Table 1 9 Keyboard Features and Functions Function Often assigned a specific task by the application Frequently used as an exit key for quitting an application for moving back one screen or for canceling a command Provides the same keys in generally the same relative position as a standard typewriter keyboard Used for specific effects in applications and operating systems Refer to the application software documentation Moves the cursor left and deletes characters as it moves to the left Depending on the software in use prints the displayed screen to a printer Using this key will not necessarily print the entire file When the Scroll Lock light is on it prevents the screen from scrolling in some spreadsheet applications Temporarily suspends screen scrolling or some operations When the Num Lock light is on the numeric keypad is activ
197. rons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Compaq Deskpro 2000 Series of Personal Computers 4 3 4 4 Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 4 2 Routine Care 4 2 1 Nn vA Boo 4 2 2 General Cleaning Safety Precautions Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always turn off the computer when cleaning with liquids or damp cloths Always turn off the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard Cleaning the Computer Case Follow all safety precautions in Section 4 2 1 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use
198. rough Security Management The keyboard and mouse interface can be disabled and the screen blanked from within any application Entering a QuickLock key combination Ctrl Alt L disables the keyboard and the mouse interface If QuickBlank is not activated the application remains in view on the screen but it cannot be accessed To enable the QuickLock and QuickBlank features from the Configuration and Diagnostics Menu complete the following steps Turn on the computer 2 When the message appears in the lower right corner of the screen press F10 The message displays in the lower right corner of the screen for approximately two seconds If you do not press F10 during this time reboot the computer to access the utility Press Enter to bypass the welcome screens and display the main menu From the main menu select Computer Setup and press Enter Select Built In Devices and press Enter Select the Security Management feature and press Enter When the steps in the Security Management screen display select Enable QuickLock of the Keyboard Select QuickLock and or QuickBlank 9 Select OK to save the configuration 10 On the Main screen select Save and exit from the File menu PON 99 To make use of the keyboard and mouse interface see the information that follows Once in an application enter the QuickLock key combination Ctrl Alt L The keyboard and mouse or other input device connected to the mouse
199. rry display or requested resolution cannot be set The picture is broken up it rolls jitters or blinks Screen goes blank Monitor overheats Cursor will not move using the arrow keys on the numeric keypad Garbled characters on the screen are mixed with text Troubleshooting Without Diagnostics Table G 4 Solutions for Display Problems Possible Solution 1 Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on 2 Screen save has been initiated Press any key or move the mouse to light the screen 3 Check the cable connection from the monitor to the computer and check the electrical outlet 4 The brightness need adjusting Adjust the brightness control 5 The QuickBlank feature has been enabled through Security Management Run Computer Setup and disable the QuickBlank feature 6 The energy saver feature has been enabled Hit any key or type the password 7 The RGB Red Green Blue input switch on the back of the monitor is incorrectly set Set the monitor s input switch to 75 ohms and if there is a sync switch set it to External 8 If a fixed sync monitor is used be sure that the monitor can accept the same sweep rate as the resolution chosen 1 Ensure that the Red Green and Blue BNC cables are connected to the corresponding monitor connectors Be sure the monitor s RGB inputs are set to 75 ohms Adjust the monitor s brightness a
200. rt resulting in failure Install the heat sink and the heat sink retaining clip Replace the drive cage Replace the front bezel Replace any expansion boards that were removed wo Replace the system unit cover Compaq Deskpro 2000 Series of Personal Computers 5 15 5 16 Pentium Il System Board To remove the microprocessor from the Pentium II system board complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove any expansion boards that might block access to the microprocessor Section 5 8 1 and or 5 8 2 3 Remove the front bezel Section 5 14 1 4 Remove the drive cage Section 5 17 WARNING To avoid the risk of personal injury from hot surfaces allow the internal system components to cool before touching 5 Press in on the processor module release latches until they lock in the released position 6 Pull the processor module away from the connector Figure 5 14 Removing the Microprocessor from the Pentium Il System Board For the location of the processor connector on the Pentium II system board see Chapter 7 7 Lift the processor module to remove it from the guide rails and the machine To install the Pentium II processor complete the following steps Ensure that the release latches are locked in the released position 2 Setthe Pentium II processor on the guide rails 3 Slide the processor along the rails until it is firmly seated in
201. s Run Computer Setup or Windows NT or Windows 95 utilities Run Compag Utilities Replace hard drive Run Compag Utilities Replace hard drive Run Compag Utilities Replace hard drive 1 2 1 2 1 2 1 Run Compag Utilities 2 Replace hard drive 1 Run Compag Utilities 2 Replace hard drive 1 Run Compag Utilities 2 Replace hard drive 1 Run Compag Utilities 2 Replace hard drive Check that computer air vents are not blocked and cooling fan is running Run Computer Setup 1 Replace the invalid ROM 2 Run ROMPaq Compaq Deskpro 2000 Series of Personal Computers F3 appendix G TROUBLESHOOTING WITHOUT DIAGNOSTICS This section describes some simple preliminary tests and guidelines for troubleshooting the computer without using the diagnostics Checklist for Solving Minor Problems If you encounter some minor problem with the computer or a software application go through the following checklist for possible solutions before running any of the diagnostic utilities Is the computer connected to a working power outlet Is the computer turned on and the power light illuminated Are all cables connected properly and seated Is the monitor turned on and the power light illuminated If the monitor is dim turn up the brightness and contrast controls of the monitor Press and hold any key If the system beeps then the keyboard should be operating correctly Are all of the necessary
202. s Table A 6 Ethernet RJ 45 Connector and Icon Pin Signal 1357 1 Transmit Data 2458 2 Transmit Data 3 Receive Data Lj 4 Unused 5 Unused 6 Receive Data 7 Unused 8 Unused Table A 7 Ethernet BNC Connector and Icon Pin Signal 1 Inside Data 2 Outside Ground ogo amp amp Compaq Deskpro 2000 Series of Personal Computers A 3 Table A 8 Ultra Wide SCSI Connector Connector and Icon Pin Signal 1 16 Ground GRC oa 17 18 TERMPWR 19 Reserved 20 34 Ground 35 D12 36 D13 37 D14 38 D15 39 DP1 40 DO 41 D1 42 D2 43 D3 44 D4 45 D5 46 D6 47 D7 48 DP0 49 50 Ground 51 52 TERMPWR 53 Reserved 54 Ground 55 ATN 56 Ground 57 BSY 58 ACK 59 RST 60 MSG 61 SEL 62 C D 63 REQ 64 1 0 65 D8 66 D9 67 D10 68 D11 A 4 Connector Pin Assignments Table A 9 Line In Audio Connector Connector and Icon Pin Signal 1 Outside Ground 2 Inside Left Channel Data um 3 Inside Right Channel Data Table A 10 Line Out Audio Connector Connector and Icon Pin Signal 1 Outside Ground O Je 2 Inside Left Channel Data 3 Inside Right Channel Data Table A 11 Microphone Connector Connector and Icon Blue Pin Signal 1 Outside Ground O Q 2 Inside Left Channel Data 3 Inside not supported Table A 12 Headphone Connector Connector and Icon Pin Signal 1 Outside Ground O 2 Inside Left Channel Data 3 Inside Right Channel Data Table A 13 USB Connecto
203. s against the sides The processor slides under the top flap of the air duct CAUTION Do not remove the air duct from the front of the unit If the air duct is not installed or if the processor is not under the flap of the air duct the processor will run hot which can cause damage to the processor Figure 6 21 Pentium II System Board with Processor and Air Duct Installed Compaq Deskpro 2000 Series of Personal Computers 6 21 6 14 Replacement Battery The real time clock battery that came with the computer is non replaceable and is permanently installed on the system board WARNING The system board contains a clock CMOS lithium battery The lithium battery may explode if mistreated The battery is soldered into place and may not be removed Do not abuse or disassemble Use only replacement batteries supplied by Compaq Computer Corporation Itis important to make a set of backup diagnostic diskettes before you install a new battery To install the external real time battery complete the following steps 1 Remove the access panel Section 6 6 1 2 Remove the riser brace if a full length ISA card is present Section 6 7 3 Connect the new battery to the pins on the battery header connector on the system board The battery connector is labeled E9 Ext Batt on the Pentium system board and labeled Ext Batt on the Pentium II system board When this battery is connected the internal battery is automatically dis
204. s 4 2 pin assignments microphone A 5 pin assignments CD IDE A 6 CD ROM SCSD A 4 diskette drive IDE A 6 diskette drive SCST 4 Ethernet BNC connector A 3 Ethernet RJ 45 connector A 3 hard drive IDE A 6 hard drive SCSD A 6 headphone A 5 IDE drive A 6 keyboard connector A 1 line in audio connector A 5 line out audio connector A 5 monitor connector A 3 mouse connector A 1 parallel interface connector A 2 SCSI drive A 4 serial interface A 2 USB A 5 plastic parts 4 7 Plug and Play devices 1 8 pointing device test error codes E 8 POST 1 8 power button removal and replacement 5 24 6 26 power cord agency requirements B 2 connector location 1 16 1 21 country specific requirements B 2 general requirements B 1 illustrated 3 8 requirements B 1 spare part number 3 9 power management 2 22 power problems troubleshooting without diagnostics G 2 power supply 1 4 fan 1 10 illustrated desktop 3 2 illustrated minitower 3 4 installed 1 4 removal and replacement 5 29 6 31 spare part number desktop 3 3 spare part number minitower 3 5 surge tolerant 1 4 1 9 2 17 switch selectable voltage 1 4 1 9 power switch 1 14 1 17 installation 5 28 6 30 kit spare part number 3 24 removal and replacement 5 27 6 29 power on light 1 14 password 1 10 7 7 Power on Self Test POST function 2 13 messages F 1 precautions cleaning 4 4 Prefailure Warr
205. s turned on when the key icon T appears on the monitor To establish a power on password through Computer Setup complete the following steps 1 Turn on the computer 2 When the message F10 Setup appears in the lower right corner of the screen press F10 The message displays in the lower right corner of the screen for approximately two seconds If you do not press F10 during this time you must reboot the computer to access the utility Press Enter to bypass the welcome screens and display the main menu From the main menu select Computer Setup and press Enter Select Built In Devices then select the Security Management feature Locate the power on password option and follow the instructions provided to enable it DX OV RS Save the configuration and exit the utility Entering a Power On Password To enter the power on password complete the following steps 1 Turn on the computer 2 When the key icon 0 1 appears on the monitor enter your current password D Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it on again before you can continue Changing a Power On Password To change the password complete the following steps 1 Turn on the computer 2 When the key icon 01 appears type your current
206. ss panel see Section 5 6 or 6 6 1 3 Move the jumper on clear CMOS header from pins 1 and 2 to pins 2 and 3 for five seconds then replace the jumper on pins 1 and 2 Figure 7 7 Clear CMOS Header E8 Location Pentium System Board EE m w oy Figure 7 8 Clear CMOS Header Location Pentium II System Board 7 8 Jumper and Switch Information 4 Replace the cover and tighten the thumbscrews on the rear panel 5 Turn the computer on 6 Run the Computer Setup utility to reconfigure the system amp When jumper on the clear CMOS header is removed the password becomes invalid because the password is stored in the configuration memory You will need to reset the password 72 3 Changing the Real Time Clock RTC Battery When installing the replacement RTC battery the battery connector should be connected to the pins of the battery connector on the system board The battery connector is labeled E9 Ext Batt on the Pentium system board and labeled Ext Batt on the Pentium II system board The battery connector is keyed for proper installation Figure 7 9 Battery Connector E9 Location Pentium System Board l2 T EN UYIT ER Figure 7 10 Battery Connector Location Pentium II System Board Refer to Chapter 5 or Chapter 6 for complete instructions on installing a replacement RTC battery Compaq Deskpro 2000 Series of Personal Computers 7 9 7 3 Hard
207. ssis and lift up and out Figure 5 39 Removing the Pentium System Board The riser brace has been removed for clarity To install a new system board reverse the above procedures Compaq Deskpro 2000 Series of Personal Computers 5 41 Figure 5 40 Removing the Pentium Il System Board The riser brace has been removed for clarity To install a new system board reverse the above procedures 5 42 Removal and Replacement Procedures Desktop chapter 6 REMOVAL AND REPLACEMENT PROCEDURES MINITOWER This chapter provides subassembly module level removal and replacement procedures for minitower models of the Compaq Deskpro 2000 Series of Personal Computers After completing all necessary removal and replacement procedures run the Diagnostics utility to verify that all components operate properly 6 1 Serial Number The computer serial number should be provided to Compaq when requesting information or ordering spare parts The serial number is displayed on the right side of the hood toward the front and on the rear of the chassis above the expansion slots Figure 6 1 Serial Number Location Compaq Deskpro 2000 Series of Personal Computers 6 1 6 2 Disassembly Sequence Chart Use the chart below to determine the disassembly sequence for removing components from the computer 6 4 Computer Feet 6 5 Cable Lock 6 6 1 Access Panel 6 7 Riser Brace 6 8 Expansion Board 6 9 Expansion
208. supply switch complete the following steps 1 2 3 Remove the access panel section 6 6 1 Remove the front bezel Section 6 16 1 Remove the plastic switch holder from the chassis To remove the plastic switch holder from the chassis a Place your thumb on top of the chassis and your index finger on the release tab Q Squeeze the tab toward the top of the chassis While squeezing the tab pull the holder up and out of the chassis Remove the wires from the switch Figure 6 29 Removing the Power Supply Switch and Bracket Compaq Deskpro 2000 Series of Personal Computers 6 29 To install the power switch assembly complete the following steps 1 Install a new power switch into a new switch holder To install the power switch into the switch holder Q Insert the switch into the back of the holder Push the switch until it snaps into place Figure 6 30 installing the Switch into the Holder 2 Install the power switch assembly into the chassis To insert the power switch assembly into the chassis Insert the prongs of the switch holder into the slots in the chassis Push down on the switch holder to snap the holder into place 3 Attach the wires to the switch 4 Replace the front bezel Section 6 16 1 5 Replace the access panel Section 6 6 1 6 30 Removal and Replacement Procedures Minitower 6 17 2 Power Supply To remove the power supply complete the following s
209. switch holder To install the power switch into the switch holder Q Insert the switch into the back of the holder Push the switch until it snaps into place Figure 5 26 Installing the Switch into the Holder 2 Install the power switch assembly into the chassis To insert the power switch assembly into the chassis Insert the prongs of the switch holder into the slots in the chassis Pull up on the switch holder to snap the holder into place 3 Attach the wires to the switch 4 Replace the front bezel Section 5 14 1 5 Replace the system unit cover Section 5 6 5 28 Removal and Replacement Procedures Desktop 5 15 2 Power Supply To remove the power supply complete the following steps 1 Remove the system unit cover Section 5 6 2 Remove the front bezel Section 5 14 1 3 Remove the power switch Section 5 15 1 4 Disconnect all power cables from the mass storage devices and the system board All power connectors are keyed for correct installation Note the orientation of each cable connector and the routing of the cables to facilitate reassembly 5 Remove the three screws that secure the power supply to the back of the chassis 6 Slide the power supply towards the front of the computer and lift up to remove it from the chassis Figure 5 27 Removing the Power Supply To replace the power supply reverse the above procedure Compaq Deskpro 2000 Series of Personal Computers 5
210. t lt 600 mA hold lt 1500 mA seek spin up lt 100 mA spun down 5 72 in x 1 69 in x 7 92 in 146 mm x 42 9 mm x 201 mm w h d lt 2 43 Ib lt 1100 g Compaq Spare Part Number Internal External Physical Characteristics Height Width Length Weight w eject motor Environmental Factors Temperature Relative humidity non condensing Wet bulb max Shock Vibration Altitude Physical Configuration Actuator type Number of disks Data surfaces Data head assemblies Tracking and positioning Optical transducers Drive Performance Disk rotational speed Average latency Average command overhead Transfer rate to from buffer Load unload cycles Buffer size Specified Modes Track to track seek time Average seek time Maximum seek time Start time power up Stop time Transfer rate to from media Acoustic Noise Electromagnetic interference Table 8 12 LS 120 Drive 263709 002 294158 001 1 00 in 25 4 mm 4 00 in 101 6 mm 5 91 in 150 0 mm 1 19 Ib 540 gm Operating 50 F to 68 F 10 C to 45 C 10 to 80 84 F 29 C 6 G 11 msec 1 2 sine 0 5 G pk swept sine 10 Hz to 500 Hz 1 635 yd 1500 M Single stage linear voice coil 1 2 2 Continuous optical 1 720 3 revolutions per minute 42 ms 1 ms 4 MB sec maximum 30 000 4K 25 ms 70 ms 150 ms 1 sec 1 sec 3 2 to 5 4 Mbits sec 47 dBA at 1 meter 6 Oersteds max Non Operating 22 F to 140 F 30 C to 60
211. tControl Monitor 143395 001 D User s Guide Qvision 172 AssetControl Monitor 143533 003 D Documentation kit includes 243047 001 D Windows 95 manual Reference Guide Program License Owner s Registration Mouse AC Power Cord Lock Bracket Assembly Windows NT 4 0 Workstation User s Guide Danish 244728 081 D Windows NT 4 0 Workstation User s Guide English 244728 001 D Windows NT 4 0 Workstation User s Guide Finnish 244728 351 D Windows NT 4 0 Workstation User s Guide French 244728 051 D Windows NT 4 0 Workstation User s Guide German 244728 041 D Windows NT 4 0 Workstation User s Guide Italian 244728 061 D Windows NT 4 0 Workstation User s Guide Japanese 244728 191 D Windows NT 4 0 Workstation User s Guide Latin American Spanish 244728 161 D Windows NT 4 0 Workstation User s Guide Netherlands 244728 331 D Windows NT 4 0 Workstation User s Guide Norwegian 244728 091 D Windows NT 4 0 Workstation User s Guide Swedish 244728 101 D English only Compaq Deskpro 2000 Series of Personal Computers 3 25 3 26 3 12 Software Table 3 16 Software Description Diagnostics and Setup Diskettes for Commercial Desktops Brazilian Portuguese Diagnostics and Setup Diskettes for Commercial Desktops Danish Diagnostics and Setup Diskettes for Commercial Desktops Dutch Diagnostics and Setup Diskettes for Commercial Desktops English Diagnostics and Setup Diskettes for Commercial Desktops Finnish Diagnostics and Setup Disk
212. teps 1 Remove the access panel Section 6 6 1 2 Remove the front bezel Section 6 16 1 3 Remove the power supply switch Section 6 17 1 4 Disconnect all power cables from the mass storage devices and the system board Figure 6 31 Removing the Rear Screws and the Power Supply 5 From the outside of the chassis remove the three screws that secure the power supply to the back of the chassis 6 Slide the power supply towards the front of the chassis and lift up to remove it from the chassis To replace the power supply reverse the above procedure Compaq Deskpro 2000 Series of Personal Computers 6 31 6 18 LED Cable To remove the LED cable complete the following steps 6 32 1 2 3 4 5 Remove the access panel Section 6 6 1 Remove the front bezel Section 6 16 1 Disconnect the cable from the connection on the system board Remove the power supply switch assembly Section 6 17 1 To remove the LEDs from the switch bracket gently pull on the cable while at the same time spreading the clips of the LED retainers Figure 6 32 Removing the LED Cable Assembly Pentium System Removal and Replacement Procedures Minitower Figure 6 33 Removing the LED Cable Assembly Pentium II System To install the LED cable reverse the above procedure When reinstalling the LED end place the LED with the black wire on top and the LED with the white wire on the bottom The connector is keye
213. the Intel Pentium II processor comes standard with three DIMM sockets Due to inherent architectural limitations the Intel 440LX chipset does not support any DIMMs comprised of x4 pronounced by 4 SDRAMs nor some combinations of DIMMs with x8 and x32 SDRAMs in the 3 socket configuration Below is a brief explanation of how to determine whether a DIMM is x4 x8 or x32 Each SDRAM is essentially a large table of rows and columns Each row corresponds to one address Each column in the row corresponds to a bit of data When a row is accessed it will output all of the data in its columns for that row onto the data bus The number of columns for each SDRAM is either 4 8 16 or 32 This is referred to as the data width of the SDRAM and is specified as x4 x8 x16 or x32 The SDRAMs that make up a DIMM are built using either 16 megabit Mb memory technology or 64 Mb memory technology This simply means that each chip is capable of storing either 16 x 10 bits of information or 64 x 10 bits of information The size of the SDRAM is given by stating the number of rows by the number of columns When multiplied together the number of rows times the number of columns should equal the memory technology used Thus a x8 SDRAM built using 16 Mb technology has 2 x 10 rows The total size of the SDRAM is specified as 2Mx 8 bits If the x8 SDRAM was built using 64 Mb technology then there would be 8 x 10 rows and the total size of the SDRAM would b
214. the system board Compaq Deskpro 2000 Series of Personal Computers E 7 E 8 Error Code 6600 xx 6605 xx 6608 xx 6623 xx Error Code 8601 8602 Table 14 SCSI CD ROM Test Error Codes Description Recommended Action ID test failed The following steps apply to error codes error codes 6600 xx through 6623 xx Read test failed 1 Replace the CD media and retest Controller test failed 2 Check the jumper settings on the adapter board Random read test failed 3 Verify that the speakers are connected 4 Check and or replace the power and signal cables and retest 5 Replace the CD ROM drive and retest Table E 15 Pointing Device Test Error Codes Description Recommended Action Mouse test failed The following steps apply to error codes 8601 xx through 8602 xx 1 Replace with a working mouse and retest Interface test failed 2 Replace the system board and retest Diagnostic Error Codes SCSI Error Codes This section includes the error codes for the following SCSI devices W Hard drives m CD ROM drives W Tape drives PD CD drives The SCSI error codes are written in the format AABB CC and can be determined by looking up the respective parts of the code in the three corresponding tables numbered D 16 D 17 and D 18 AA Table E 16 identifies the drive type being tested BB Table E 17 identifies the type of test CC Table E 18 identifies the exact error received For example if
215. ther a PCI or an ISA expansion board Coco Surge tolerant continuous power supply switch selectable for 115 and 230 VAC operation One RS 232C compatible 9 pin serial connector One multimode 25 pin enhanced parallel connector Two Universal Serial Bus USB connectors on all models Five drive bays on desktop models One external 3 5 inch one third height diskette drive bay One internal 3 5 inch one third height drive bay Two external 5 25 inch one half height drive bays or one full height drive Q One internal 5 25 inch one third height hard drive bay Five drive bays on minitower models One external 3 5 inch one third height diskette drive bay One internal 3 5 inch one third height drive bay Q Three external 5 25 inch one half height drive bays Compaq Business Pro 16 bit audio board and an enhanced speaker installed on select models Hard drive fault protection standard on all SMART II hard drives Compaq Enhanced Keyboard featuring the Microsoft Windows specific keys Product Description 1 3 1 3 1 Mouse Keyboard and mouse connectors on the back panel Internal piezo speaker mounted on system board Intelligent Manageability and security features including password and cable lock provision Compaq Diagnostics and Configuration utilities support software and device drivers System Design This section presents a design overview and functional descriptions of the key components of the Co
216. tics for Windows 2 1 3 Accessing the Compaq Utilities Menu You can access the Configuration and Diagnostics utilities at startup from the Diagnostics Partition on the hard drive or from the diskettes Procedures for both methods are presented below Accessing the Compaq Utilities Menu from the Hard Drive To access the Compaq Utilities menu at startup from the hard drive complete the following steps 1 Turn on or restart the computer If Windows 95 is running select Start Shut Down Restart the computer 2 Press F10 when the message F10 Setup displays in the lower right corner of the screen If you do not press the F10 key while the message is displayed you must reboot the computer to access the utility 3 If prompted select the desired language 4 Press Enter at the Welcome to Compaq Utilities screen 5 The Compaq Utilities menu appears The Compaq Utilities menu offers the options shown below Use the Arrow keys to highlight the desired menu item and then press the Enter key to select the item You are prompted through any procedure that you select Computer Setup Computer Checkup TEST View System Information INSPECT Create a Diagnostics Diskette this option requires three diskettes Manage a Diagnostics Partition only available when booting from diskette Exit L L L L L L 2 2 Compaq Ulilities 2 2 Accessing the Compaq Utilities Menu from a Diskette You can load either the Computer S
217. tor Compaq P110 Trinitron Monitor NH and SH Compaq V40 Color Monitor Compaq V50 Color Monitor NA GSA NH and SH Compaq V70 Color Monitor NA GSA NH and SH Compaq V90 Color Monitor Compaq TFT500 Flat Panel Display Compaq P1610 Color Monitor 1 7 6 Graphics Controllers and Memory Options Available from Compaq is a 1 MB SGRAM memory upgrade for the Pentium systems or a 2 MB SGRAM memory upgrade for the Pentium II systems Also available from Compaq is an optional MPEGI add on graphics board The MPEGI board allows the user to play MPEG movies and clips with minimal CPU resource usage Audio for the MPEG is also on the option board The Millennium II PCI controller board is also available from Compaq 1 7 7 Serial Parallel Interface Board The serial parallel interface board option is available from Compaq for the Compaq Deskpro 2000 Series of Personal Computers This board uses an expansion slot and provides additional serial and parallel device support to the computer Compaq Deskpro 2000 Series of Personal Computers 1 25 1 7 8 PD CD Drive The PD CD drive is a two drives in one device in that it is a rewritable optical drive and a CD ROM drive It is a 5 25 inch half height tray load device that uses phase change dual technology to simultaneously erase and write on the media at 2X speed and reads at 4X speed The interface is internal SCSI Also available from Compaq is a 8X EIDE PD CD drive This device is also a 5
218. ttes follow the screen prompts to exit the application Managing the Diagnostics Partition This option allows you to create delete or upgrade the Diagnostics software on your computer This must be performed from a Diagnostics diskette A Diagnostics Partition is installed on the primary hard drive at the factory If the installation is to be made on a newly installed primary hard drive it must be done before DOS is installed to make it bootable during POST To perform any diagnostic partition activity complete the following steps 1 Insert the Compaq Diagnostics diskette into the diskette drive 2 Reboot the computer Ctrl Alt Del or turn the power off and then on At this point the Language Screen appears listing the languages on the diskette 3 Select the desired language The Welcome screen then appears 4 Follow the screen instructions to get the Configuration and Diagnostics menu 5 Select the Manage Diagnostics Partition from the menu The screen will present the Manage Diagnostics Partition menu 6 Select the desired partition activity Create Upgrade or Delete and follow the screen prompts to complete the tasks CAUTION Creating a Diagnostics Partition involves performing a low level format on the hard drive This is normally only done to add diagnostics to a new replacement hard drive If the diagnostics software is deleted you will no longer be able to access the Compaq Utilities menu Compaq Utilities 2
219. u can use to access support software m You can order the Support Software CD for Compaq Desktop Portable and Workstation Products This compact disc contains the latest device drivers utilities and flashable ROM images needed to run MS DOS Microsoft Windows 3 1 Windows 95 Windows NT Workstation and IBM OS 2 on your Compaq commercial desktop product Compaq Deskpro 2000 Series of Personal Computers 2 23 2 24 2 11 m You can download the software from the Compaq World Wide Web site www compaq com 93 Both the CD and the web site include The Locator with Decision Support a comprehensive listing of the device drivers utilities flashable ROM images and more categorized by operating system personal computer family and model for easy retrieval Decision Support provides detailed information for each piece of support software including descriptions features enhancements dependencies and update criticalities m You can purchase backup diskettes If you choose to purchase the Support Software CD you have two options m You purchase a single CD ROM that gives you one time access to the latest support software North America only Compaq part number 272505 001 m You can purchase a yearly subscription that delivers up to 12 monthly CD ROMs Compaq part number 183426 xxx The annual subscription ensures your continuous access to the latest developments The CD or backup diskettes can be ordered from Compaq Wh
220. ued Table E 11 Continued Error Code 2458 Xx 2468 2477 2478 Xx 2480 xx Error Code 3206 xx Description Advanced VGA BitBLT test Advanced VGA DAC test Advanced VGA data path test Advanced VGA BitBLT test Advanced VGA Linedraw test Recommended Action The following steps apply to error codes 2458 xx through 2480 xx 1 Replace the video board and retest 2 Replace the system board and retest Table E 12 Audio Test Error Codes Description Audio System Internal Error Recommended Action Replace the system board and retest When Windows 95 is installed changes to ESS sound device configuration do not take effect until the computer is restarted turned off and on Table E 13 Network Interface Test Error Codes Error Code Description 6000 xx Network ID test failed 6014 xx Network configuration test failed 6016 xx Network reset test failed 6028 xx Network internal test failed 6029 xx Network external test failed 6054 xx Network configuration test failed 6056 xx Network reset test failed 6068 xx Network internal test failed 6069 xx Network external test failed 6089 xx Network open test failed Ethernet only Token Ring only Recommended Action The following steps apply to error codes 6000 xx through 6089 xx 1 Run Computer Setup or Windows NT or Windows 95 utilities 2 Verify test procedures 3 Replace the network board if installed 4 Replace
221. um Altitude unpressurized Operating 10 000 ft 3048 m Nonoperating 30 000 ft 9144 Heat Dissipation nominal 1060 Btu hr 4 45 kg cal min 8 2 Specifications Hardware IRQ IRQ 0 IRQ 1 IRQ 2 IRQ 3 IRQ 4 IRQ 5 IRQ 6 IRQ 7 IRQ 8 IRQ 9 IRQ 10 IRQ 11 IRQ 12 IRQ 13 IRQ 14 IRQ 15 Hardware DMA DMA 0 DMA 1 DMA 2 DMA 3 DMA 4 DMA 5 DMA 6 DMA 7 Table 8 3 System Interrupts System Function Timer Interrupt Not on ISA Bus Keyboard Not on ISA Bus Interrupt Controller Cascade Not on ISA Bus Unused Serial Port COM 1 Enhanced Business Audio Default Alternate IRQ 7 IRQ 9 IRQ 10 None Diskette Drive Parallel Port LPT 1 Real Time Clock Not on ISA Bus Unused Unused PCI Interrupt Mouse Coprocessor Not on ISA Bus IDE Interface Hard Disk and Primary IDE Drive CD ROM Secondary IDE Drive Table 8 4 System DMA System Function Unused Business Audio Default Alternate DMA 0 DMA 3 None Diskette Drive ECP Parallel Port LPT1 Default Alternate DMA 0 DMA Controller Cascading Not on ISA Bus Unused Unused Unused Compaq Deskpro 2000 Series of Personal Computers 8 3 8 4 1 0 Address Hex 000 OOF 010 O1F 020 03F 040 043 044 05F 060 061 062 063 064 065 06F 070 071 072 07F 080 08F 090 091 092 093 09F 0C0 ODF OEO OEB OEC OED OEE OEF OFO OF1 OF2 OF4 OF5 OF6 OF8 OF9 OFA OFB OFC OFF
222. uration data memory change alerts NIC performance data and contact information The tool also provides access to the Fault Management features of the Compaq Deskpro Personal Computer For more information on integrating with Insight Manager and configuring the Compaq Insight Management Agents refer to the online Intelligent Manageability Guide Compaq Desktop Management Solutions Partners Program Compaq delivers desktop management solutions today under Microsoft Windows 3 1 Windows 95 and Windows NT Workstation through the Compaq Desktop Management Solutions Partners Program This Compaq initiative ensures compatibility and integration of AssetControl features with leading PC LAN management products These products provide remote access to the AssetControl features so that LAN and PC administrators can manage Compaq Deskpro Family of Personal Computers information from a central location The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors This allows customers to use their tools of choice to remotely manage their Compaq Deskpro computers more confidently and cost effectively Compaq Desktop Management Solutions Partners include ASI AssetPRO BindView BindView Console Intel LANDesk Management Suite McAfee Associates Saber LAN Workstation Microsoft Corporation Systems Management Server Novell ManageWise Seagate LAN Directory Symantec Norton Administrato
223. vice 1 position if a hard drive is installed on the same cable Ensure that both drives are set for cable select configuration See Chapter 7 for more information m If two drives are already connected to the primary IDE EIDE controller and an additional drive is to be installed the secondary IDE EIDE controller must be enabled The secondary IDE EIDE controller can be enabled by checking this option after opening the Advanced box in the Mass Storage group of F10 Computer Setup See Chapter 2 for more information m When more than two drives are installed drive performances are best when the two faster drives are connected to the primary IDE EIDE controller and the slower drive is connected to the secondary IDE EIDE controller m A hard drive is installed and configured more quickly when the jumpers have been configured first m Ifthe new drive includes the cable select feature no jumper setting changes are required Refer to the documentation supplied with the drive for instructions on using the cable select feature If you install a third party hard drive you will need to purchase a jumper cable spare part number 247568 001 from Compaq Computer Corporation Compaq Deskpro 2000 Series of Personal Computers C 1 C 2 SMART The hard drives for the Compaq Deskpro 2000 Series of Personal Computers are all SMART compatible Drives that are SMART compatible have built in drive failure prediction that warns the user or the network administrat
224. xible cord must be Type VCT or VCTF 3 conductor 0 75 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 15A 125V configuration B 2 Power Cord Set Requirements appendix C HARD DRIVES Compaq Computer Corporation uses IDE EIDE hard disk drives that conform to two different primary secondary implementations These are Conner mode and ATA compatible mode These two modes are incompatible with one another Device 0 Device 1 Relationship A device 0 device 1 relationship exists when there are two hard drives connected to a single port In this situation one drive must be designated as the device 0 primary drive and the other as the device 1 secondary drive This designation is necessary because both drives cannot work simultaneously Cable Select The Compaq Deskpro 2000 Series of Personal Computers use cable select technology for identifying Device 0 primary and Device 1 secondary IDE EIDE hard drives Check that the jumpers on the IDE EIDE hard drives are set properly for cable select installation Always check the label on the drives or check Chapter 7 of this manual when a new drive is added to verify that the jumper settings are set correctly W Cable select may not function properly if drives other than those supported by Compaq are installed W The second drive on a cable select cable can be a CD ROM drive However the CD ROM drive must be installed in the de
225. y Saver features Security Management 93 Certain drivers and utilities are available only in select languages 1 3 21 Ordering Additional Operating System Drivers If you plan to run any of the following operating systems on the computer you must install the corresponding Compaq device drivers and utilities before attempting to use the computer B IBM OS 2 or NetWare version of Microsoft Windows 95 or Windows NT Workstation that is different from the version included with the computer There are three methods to obtain copies of suitable device drivers and utilities W Order the Support Software CD for Compaq Desktop Products This compact disc contains the latest device drivers utilities and flashable ROM images needed to run MS DOS Windows 95 Windows NT Workstation 4 0 IBM OS 2 and NetWare on the Compaq commercial desktop product m Purchase backup diskettes Access to the World Wide Web at www compaq com The Support Software CD can be purchased in either of two ways m Asingle CD ROM that gives one time access to the latest support software North America only m A yearly subscription that delivers up to 12 monthly CD ROMs The annual subscription provides continuous access to the latest Compaq Deskpro software drivers utilities and ROM revisions When calling Compaq to place an order be sure to have the serial number of the computer available The location of the serial number is shown in Chapters 5 and
226. yboard Lights Compaq Deskpro 2000 Series of Personal Computers 2 21 2 22 Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq Deskpros directly from the centralized network management console Enabling the system administrator to perform these tasks remotely on multiple computers results in consistent deployment of and greater control over Deskpro security parameters over the network It also results in greater productivity and lower total cost of ownership 93 Use of Remote Security Management requires an established Setup Password Remote Security Management is performed in two stages 1 System administrator uses the Remote Management Setup software on a centralized management console to define the security parameters 2 System administrator uses a PC LAN management product to distribute the settings over the network to remote Compaq Deskpro personal computers For more information on enabling Remote Security Management refer to the online Remote Management Administrator s Guide Replicated Setup The Replicated Setup feature gives an administrator the ability to easily copy one Deskpro Setup configuration to other Deskpro computers of the same model This allows for faster more consistent configuration of multiple Deskpro computers Using Replicated Setup To use Replicated Setup in Computer Setup complete the following steps
227. ysical MB Logical MB Compaq Spare Part Number Transfer Rate Media MB sec Interface MB sec Typical Seek Time including settling Single Track ms Average ms Full Stroke ms Disk Rotational Speed rpm Cylinders Physical Data Heads Physical Sectors per Track Physical Buffer Size KB Table 8 9 Ultra SCSI Hard Drives 2 1 GB 4 3 GB 2 16 46 2 10 43 247409 001 247408 001 62 5 103 4 83 2 139 3 20 0 20 0 1 2 1 0 8 5 8 0 15 0 18 0 5400 7200 8209 6144 3 8 132 211 126 216 512 512 Compaq Deskpro 2000 Series of Personal Computers 8 9 8 10 Applicable Disc Compaq Spare Part Number Disc Diameter Capacity Center Hole Disc Thickness Track Pitch Laser Beam Divergence Output Power Type Wave Length Access Time Random Full Stroke Audio Output Level Cache Buffer Data Transfer Rate Sustained Specifications Table 8 10 CD ROM Drives 16X Max CD ROM mode1 mode 2 Mixed mode audio and data combined CD DA Photo CD single and multi session CDi ready CD XA ready 278791 001 12 cm 8 cm 550 MB Mode 1 12 cm 640 MB Mode 2 12 cm 180 MB 8 cm 15 mm diameter 1 2 mm 1 6 um 53 5 degrees 1 5 degrees 0 14 mW Semiconductor laser GaAlAs 790 nm 25 nm 100 ms 200 ms 0 7V RMS typical 128 KB 2400 KB s 24X Max CD ROM mode1 mode 2 Mixed mode audio and data combined CD DA Photo CD single and multi session CDi ready CD

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