Polycom 450 User Guide
Contents
1. Business Solutions emerge Your complete hosted solution Allows you to place and receive calls hrough an optionally connected headset Holds an active call or resumes a held call For ringer and hands free audio output 14 Soft Keys These keys are automatically labeled to identify their context sensitive functions Shows information about calls messages soft keys time date and other relevant data Graphic Display Caller display information first party second party number of calls e nformation status scrolling list in order of precedence highest to lowest Associated line icons are described in the following table Page 4 Cincinnati Bell emerge Business Solutions Your complete hosted solution Icons for Line Key appearances on Polycom Phone Page 5 Cincinnati Bell emerge Business Solutions Your complete hosted solution Placing Receiving Calls Answering a Call 1 Pick up the handset press the Answer soft Key or press Speakerphone key Dialing a Number or Extension 1 Pick up the handset press the New Call soft Key or use the Speakerphone Key 2 Dial the number or extension and press the Send soft key Note You may switch to a different call mode during a call in progress by pressing the Speakerphone key or picking up the handset End a Call 1 Hang up the handset or press the End Call soft key Place a Call on Hold 1 While you are on a call press the Hol2. You can Park a call on any extension including your own 1 Press the Transfer Soft Key 2 Press 68 and follow the prompts 3 Dial the desired extension number followed by the Key To park to your extension dial the Key To Retrieve a Parked Call 1 Press 88 and follow the prompts 2 Press the extension number the call was parked against followed by the Key Push to Talk This feature code allows for immediate communication useful for quick conversations between callers The call will be answered automatically if the party is available 1 Press 50 then press Dial Soft Key you will hear a stutter dial tone after pressing 50 2 Enter the extension Page 7 Cincinnati Bell Business Solutions emerge Your complete hosted solution Note Push to talk is a premium seat feature Voice Mail Flow Chart 1 Play Messages 2 Busy Greeting Menu VVhile Playing Msgs 1 Skip Back 2 Pause 3 Fast Forvvard 4 Skip to beginning 6 Skip to END 8 Call Sender Play Message Menu 2 Play Repeat Skip Envelope 4 Play Previous 5 Play Envelope 6 Play Next 3 No Answer Greeting Menu 7 Delete 8 Call Sender 9 Additional Opts Save Messages Return to Previous 5 Compose Message Menu 7 Delete All Messages Return to Previous Repeat Menu Additional Options 1 Reply to MS
3. use the default passcode then you will be prompted to enter a nevv passcode Page 1 13 Bell B L emerge usiness Solutions Your complete hosted solution Accessing Your Voice Messaging Menu From your Polycom phone Press 1 or the Select soft key Press the Connect soft key Enter your password From Any Internal Polycom Phone Pick up the Handset and press the Message Key he e Press the Select Soft Key Press the Connect Soft Key At the password prompt press At the next prompt enter the extension number of the mailbox you are checking Enter the password for that mailbox From Any External Telephone B uu RE er EE mn Or dial your organizations Voice Portal Backdoor Number Enter the extension number or Mailbox ID mu Enter the passcode press if Press 1 to access your voicemail box Page 14 Cincinnati Bell emerge Business Solutions Your complete hosted solution Personalizing your IP Phone Accessing your Call History To view the Call History lists 1 Press the Menu Key Press 1 Features Press 4 for Call Lists Press 3 for Placed Calls Press 4 to Clear List s you will need to use your bottom arrow key and scroll down to see option 4 Select Call Lists and then the number key for the list you want to review Press 1 for Missed Calls Press 2 for Received Calls Note Pressing 4 Clea
4. Cincinnati Bell Polycom 450 End User Guide emerge Your complete hosted solution BUS NESS Solutions Powered by Cincinnati Bell Business Solutions emerge l Your complete hosted solution Contenis Polycom 450 Model Phone Labels DSSCHOUON a La ei ana a bay rl rf ge gl gr iel df dye an qa Sl lm PE a o i e te Si 150 n n m E E 5050777576 Accessing the Voicemail Message Main Menu Record Your Personalized Gr SC iinosi aaa daaa Voice Mail Overvievv Distribution List Options Accessing Your Voice Messaging Menu Personalizing your IP Phone Accessing your Call History Dialing from your Call History Adding Contacts to Your Directory Editing a Contact Deleting a Contact Change the Ring Tone Changing the LCD Screen Contrast Using your Headset Other Feature Codes Direct Voicemail Transfer Call Pick up from a Different Extension cccccseeececeecceeeeeeeeeeeeeeaeeseeeeeeeaaaaaeeeeeeeeaaaaeeeeeesaaaaeceeesseaaaseeeeseesaaageeeeeessaaeseeeees Parking a Call Push to Talk Customer Service and Support Page 1 emerge Business Solutions Your complete hosted solution Polycom 450 Model Phone Labels Description FF Message Indicator Light Blinks Red when a voicemail message IS present Individual multi color LEDs display the dynamic call state an
5. G 2 Forvvard message Return to Previous repeat Menu Compose Message Repiy to Message 1 Change k b 2 is n Listen 3 Send 3 Send 6 Set Clear Urgent 7 Set Clear Private Return to Previous Repeat Menu 4 Send to Group 5 Send to Dist 6 Set Clear Urgent 7 Set Clear Private Return to Previous Repeat Menu Greeting Menu 1 Record 2 Listen 3 Revert to Default Return to Previous Repeat Menu While Playing Msgs 1 Change 2 Listen 3 Send 4 Send to Group 5 Send to Dist 6 Set Clear Urgent 7 Set Clear Private Select Dist List 1 Select List 1 15 Select List 15 Return to Previous Repeat Menu Page 8 Distribution List 1 Select Another List 2 Review List Return to Previous Repeat Menu Return to Previous Repeat Menu Cincinnati Bell m B s emerge usiness Solutions Your complete hosted solution Emerge Voicemail Accessing the Voicemail Message Main Menu Setting up your Voicemail Box Messages Pick up the handset and press the Message Key Press 1 and then press the Connect Soft Key Enter your Default Passcode Enter a new passcode at the Voice Portal prompt Re enter your new passcode at the prompt Follow the prompts to record your Personalized Name Greeting by recording your Fi
6. Menu See voicemail overview for more options Note if there are no nevv or saved messages you vvill hear the voice announcement indicating the status Page 1 10 Bell Business Solutions emerge Your complete hosted solution Voice Mail Overview Play messages e e Delete a Message Play or repeat message skip envelope 0 Spin mesine 0 Return to previous message Play message envelope date amp time info Move to next message Initiate Call to Sender This will dial out to the Caller ID of the caller After the caller hangs up you will still be in the system at this menu n Forvvard Message Menu more belovv Return to Play Messages Menu Repeat this menu 1 change 2 Listentocurrentintroduction oo 3 Send Message to specific group member s 4 SendMessageto entire group O OO Em Send message to distribution list See Select E O7 m Distribution List Menu Set or clear urgent indicator 7 Set or clear confidential indicator Return to Play Messages Menu Op Repeat this Menu Note Messages marked Confidential cannot be forwarded Additional Options Menu See Menu below 1 Reply to Message Menu Page 11 Cincinnati Bell emerge Business Solutions Your complete hosted solution Ea Record Change Busy Greeting a Change No Answer Greeting Compose and Sen
7. d Key or select the Hold soft key To resume the call press the Hold Key or press the Resume soft key Do Not Disturb Activation 1 Press the Menu Key 2 Press 1 for Features 3 Press 1 for Do Not Disturb Do not Disturb has been activated Do Not Disturb Deactivation 1 Press the Menu Key 2 Press 1 for Features 3 Press 1 again to deactivate Transferring a Call Consulted Blind Consulted Transfer 1 During the call press the Transfer Key or Transfer soft key 2 Dial the number or extension you wish to transfer the call press the Send soft key then announce the caller 3 Press the Transfer key or Transfer soft key again to connect the parties If the party is unavailable press the cancel soft key to bring the caller back to you Note The Caller ID will show the number of the person that is transferring the call not the Caller ID of the incoming call Blind Transfer 1 During the call press the Transfer key or Transfer soft key 2 Press the Blind soft key and enter the number or extension you want to which you want to transfer the call 3 Press Send 4 Hang up Note The Caller ID will show the number of the person that is calling in not the person transferring the call Page 6 Cincinnati Beli emerge Business Solutions Your complete hosted solution Direct Voicemail Transfer Follow these steps to send a caller directly to voicemail and bypass the users greeting 1 During the call press th
8. d Menu Change current message at a 557 BE s Yem s ramos 0 Delete ALL Messages Voice portal Admin Menu a Access voice message Main Menu Change CommPilot Express Profile 3 Record personalized name wwe Change Call forwarding Options Make Calls eS Change Passcode oe Repeat this menu we Repeat this menu Page 12 Cincinnati Bell emerge Business Solutions Your complete hosted solution Distribution List Options from the Voice Messaging Menu Options Distribution Lists are created in the users Profile through the Emerge Customer Dashboard Up to 15 distribution list s can be created Select Distribution List Menu from Forward Message menu Key 5 Select distribution list 0 Return to previous Menu Repeat this menu Distribution List Menu from key 0 15 in Select Distribution List Menu Select another distribution List ME Review the selected distribution list 3 Send the message Select Distribution list 1 Distribution lists are numbered consecutively 1 through 15 Return to the previous Menu Repeat this menu Reply to Message Menu from Key 1 in Additional Options Menu Change current reply Listen to current reply Send reply Set or clear confidential indicator Return to Play Messages Menu Repeat this menu 5 Set or clear urgent indicator Note If this is the first time you are accessing this voicemail box
9. d remote user status The mapping is eSolid Green An active call is in progress eFast flashing green There is an incoming ringing call Line Indicators eFlashing Green the call is held by the other party eFlashing Red The call is on hold eSolid Red The line is busy remotely Shared lines Page 2 Cincinnati Bell emerge Business Solutions Your complete hosted solution Use these keys to activate up to three lines or speed dials that can be assigned to your phone Arrow Keys scroll through information or options Select a field of displayed data The Speakerphone button activates the speakerphone When in use it lights up green Menu The Menu button displays the Main Menu options where you can access features such as your contact directory and call lists check the status of the phone and system for problems and Feature Keys change your settings Messages 5 messages button accesses your voice mail messages p E Red The Redial button calls the last number dialed from your Mute Button Picks up audio during hands free calls Place your phone on a hard flat surface for best results Volume Keys Adjusts the volume of the handset headset Speaker and ringer Provides the 10 digits the alphabetic Dial Pad characters and special characters available n context sensitive applications Page 3 Cincinnati Beli
10. e Transfer Soft Key 2 Press 55 enter the extension of the desired person and press the Key Note Headset use if you will be using a headset for full time use page 19 for setting up your headset Placing a Conference Call Basic Conferencing 3 Way 1 Call the first party then press the Conference Soft Key to place the new call idle 2 Call the second party when the second party answers press the Conference Soft key to join all parties Pressing the Split Soft Key will split the conference into two calls on hold You may use the arrow keys to toggle between parties To Join parties again Press the More Soft Key followed by the Join Soft Key and all parties will be connected Placing the conference on hold from the originator s phone will place the other parties on hold Ending a call on from the originator s phone will allow the other parties to continue the conference Note A conference maybe created during an active call or a call on hold same line or another line Call Forwarding 1 Press the Forward soft key 2 Use the Arrow Keys to Highlight Call Forward Always Call Forward No Answer or Call Forward Busy 3 Press the Select soft key 4 Enter the Contact Phone number and press the Enable soft key Call Pick up from a Different Extension Note This is a Premium Feature Only 1 Press 97 then the extension number of the phone that is ringing 2 Press Send Soft Key or Dial Soft Key to pick up the call Park a Call
11. ll through the list of ring tyoes using the Arrow Keys e Press the Play Soft Key to hear the ring e Press Select Soft Key to put a check in the box e Press Back to return to Menu Page 16 Cincinnat Bell B m n emerge usiness Solutions Your complete hosted solution Changing the LCD Screen Contrast To Adjust the Contrast of the LCD Screen Press the Menu Key and then Press 3 Settings Use the Arrow Keys or Press 1 Basic Either use the Arrow Keys or Press 2 Contrast Use the Up or Down Soft Keys to the desired contrast Level a Press OK Soft Key to accept change Using your Headset If you plan to use a headset for permanent use there is an optional setting to default all calls to the headset To enable Headset Memory Mode Full time Use 1 Press the Menu Key using your Soft Keys select 3 Settings followed by 1 Basic 1 Preferences 3 Headset then 1 Headset Memory 2 Use the Up and Down Arrow Keys and press the Select soft key to Enable Headset Memory Mode All Calls will go through your headset automatically now simply follow the directions for Placing and Receiving Calls To disable Headset Memory Mode Repeat Steps 1 amp 2 select disable To activate Headset Memory Mode Press the Headset Key twice You may change between handset speaker or headset at any time during a call Temporary Use With the headset connected 1 Press the Headset Key 2 Dial the number or dial the number a
12. nd press the Headset Key To answer a Call press the Headset Key Note You will need to press the headset each time prior to making or answering calls without the headset Memory Feature enabled Bell B n emerge usiness Solutions Your complete hosted solution Other Feature Codes Feature Codes are the key commands used on the phone to change settings The most common have been outline previously The following is a complete list of the access codes available Note Feature codes may vary per company policy See your administrator for a list of your Feature Codes Call Forwarding Always Activation Call Waiting Activation o Call Forwarding Always Deactivation 73 Clear Voice Message Waiting Call Forward Busy Deactivation Directed Call Pickup premium 97 Call Forwarding No Answer Deactivation lag Direct Voice Mail Transfer les Call Park Do Not Disturb Activation 78 Call Park Retrieve Do Not Disturb Deactivation Call Pickup Group extension Last Number Redial ra Call Return Push to Talk Cancel Call Waiting Rebooting your IP Phone Due to upgrades or work on your phone you may be asked to reboot your phone If you are asked by a technician to reboot you phone do the following Press the Menu Key ma oa Press 3 settings NE Select Basic or Press 1 a Press 5 to restart your phone Codes Your Emerge service includes a variety of star feature code
13. nter 88 and press the dial soft key followed by the extension and the key The parked is retrieved Push to Talk This feature code allows for immediate communication useful for quick conversations between callers The call will be answered automatically if the party is available _ Enter 50 press the dial soft key Enter the extension you wish to call followed by the key You will hear a tone soon as the connection is made Note Push to Talk is a premium seat feature C nc nnat Bell emerge Business Solutions Your complete hosted solution Customer Service and Support Congratulations and Welcome to your new Emerge Service we are pleased to have you on board and look forward to serving your organization Please contact our Customer Care Support Number with questions about your service billing or changes that need to be made to your system Customer Care 877 290 2777 Option 4 or customersupport cinbell com To report any service issues or to place a trouble ticket please contact Technical Support Technical Support 877 290 2777 Option 3 If you would like to learn more about your Emerge system please check out our Emerge Webinars Available free to all Emerge customers every other week Visit us on the web at www cincinnatibell com webinar To find out more about new features and service on your Emerge system go to www cincinnatibell com voip Page 20 Cincinnati Bell
14. r will clear individual Lists After selecting 4 to clear choose the list to be cleared missed received or placed Arrow Keys are also Call Lists Keys ik Missed Calls List Received Call List Placed Call List Dialing from your Call History Once in your Redial Received or Missed Call Lists select the Dial Soft Key Adding Contacts to Your Directory 1 Press Menu Key Press 1 Features Press 3 for Contact Directories Enter the Contact number and Speed Dial if desired and press Save Press Back and Exit Soft Keys to return to the idle Screen Note The first contacts entered will be listed in the line keys Select the Add Soft Key Enter the first and last name using the dial pad press the 1 A a soft Key to toggle between the upper and lower case text and numbers Page 15 G nc nnalt Bell Business Solutions emege Your complete hosted solution Editing a Contact To edit a contact s phone information Press the Menu Key press 1 for Features 5 Press 3 select Contact Directory Us the Arrow Keys to locate the contact to edit Press the Edit soft key the contact information and press the Save soft key Deleting a Contact Once in the contact directory use the Arrow Key to locate the contact to be deleted and highlight the contact Press the More Soft Key Press the Delete Soft Key Press Back and Exit Soft Keys to return to the idle display Scro
15. rst and Last name The voicemail box has now been initialized a Messages Pressthe Message Key Messages Press 1 and then press the Connect Soft Key Enter your new passcode Press 1 to access your voice mail box Follow the menu table to record personalized greetings and play messages Voice Messaging Main Menu mmm MN A s s n erime O Page 9 Cincinnati Bell emerge Business Solutions Your complete hosted solution Record Your Personalized Greetings The System has two greetings Busy and No Answer The default greetings will play until a personal greeting has been recorded Busy Greeting Menu Busy greeting will play when Do not Disturb is on or the Ignore soft key is pressed on incoming call To Record a Busy Greeting Access the Voice Message Main Menu Press 2 and follow the voice prompts 3 Revert to System Default Busy Greeting 5 Voice Messaging Main Menu oe Repeat this menu No Answer Greeting Menu The no answer greeting plays when a call is not answered a Record new Busy Greeting Listen to current Busy Greeting To Record a No Answer Greeting a Access the Voice Message Main Menu Press 3 and follow voice prompis HER ey O s enini 0 es 0 7 v Tann O To listen to your messages 5 Access the Voice Message Main Menu Press 1 to listen to messages You are now in the Play Messages
16. s which use a 2 digit number prefixed with a star Each feature code maps directly to an action on the phone system Below is a quick reference to our most commonly used feature codes Direct Voicemail Transfer This feature allows you to send a caller directly to a user s voicemail box bypassing the user s ring cycle and instantly plays their recorded greeting m Press the Transfer soft key m Enter 55 followed by the voicemail extension and the key Page 18 Cincinnati Bell B m emerge usiness Solutions Your complete hosted solution Call Pick up from a Different Extension Directed Call Pick up This is a premium feature and allows you to pick up a call from any ringing phone from your own phone using the feature code 97 m Enter 97 press the dial soft key m Enterthe extension of the ringing phone followed by the key Group Call Pick up The feature allows you to pick up any ring phone in your group and can be programmed for basic standard and premium users Service must be programmed for use Enter 98 press the dial soft key Parking a Call Call Park is a feature that allovvs a person to put a call on hold at one Handset set and continue the conversation from any other handset m Press the Hold Soft key and enter 68 and the extension where you want to park the call followed by the key m Pressing will park the call to your own phone Retrieving a parked call E
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