Comdial Express User Guide
Contents
1. 9 81 82 83 Hear busy tone Dial D and hang up When line group is free your telephone ringer will sound five short tone bursts Lift handset hear dial tone and place call To cancel queuing Press re Dial and hang up Intercom Calls Intercom calls may be dialed manually or using a programmed button DSS automatically To voice call manually e Lift handset Press Dialextension number Talk To voice call automatically DSS e Lift handset Press DSS button Talk Continued on next page Intercom Calls continued To tone call manually Lift handset Press ren Dial extension number Press ren again Called telephone will ring NOTE Some systems may be set up to tone signal as the first option Pressing ITCM a second time is not necessary in this case To tone call automatically DSS Lift handset Press DSS button Press ren When intercom party answers two way conversation can take place Off Hook Voice Announce OHVA To make a voice announcement to another station that is off hook or busy on a call Make intercom call Heareithersingle tone burst for an OHV A or several quick tone bursts for a SOHVA Make announcement When you hear a busy tone this means the station is on the speakerphone and you cannot make an announcement The person you are calling will however hear a ring from his telephone Wait on line for reply If2. CY CGD AD 2 Press programmable button you want for storage 3 Press your line button or 0 for any line 4 Dial the numbers to be stored e You can enter up to 16 digits All digits on the keypad are valid You may need a pause between numbers to compensate for differences in response time between your system and the host system If you do press the HOLD button to insert a pause Then continue dialing Continued on next page 29 22 O Q Le 2 zZ o Autodial Programming continued Programming Outside Numbers continued If your system is behind a host system that needs a hookflash to access a feature press the TAP button Then continue dialing 5 To continue storing press the TRANS CONF button and repeat steps 2 4 6 Presse to end You can store a number under a DSS button Just repeat steps 1 6 using the programmable button mentioned in step 2 Programming Outside Numbers Using Line Groups Line groups are represented as 1 2 3 and 4 on the keypad The table below shows the line group and its corresponding keypad number To store a number using a line group 1 Press Crew Q0 Q9 QD 2 Press programmable button you want for storage 3 Press either 1 9 2 81 3 82 or 4 83 on the keypad 4 Dial the number you are storing 5 To store another number press the TRANS CONF button and repeat steps 2 4 6 Press to end Continued on next page
3. Tue 1 3 05 When waiting for a busy Camp On 118 telephone to signal that it has be come idle the display shows that the feature is active Automatic Redial Tue 1 3 05 Display shows that feature is ac Auto Redial tive Call Costing Tue 1 3 05 When you push HOLD button Call Cost 1 27 after making a call if programmed call cost appears in display Call Forward Tue 1 3 05 Display shows extension number Fwd To 122 of telephone to which call is for warded Call Messaging Tue 1 3 05 Display prompts for message Message Entering a keypad digit 0 9 causes a message to be displayed Example Tue 1 3 05 Back At Call Timer Tue 1 3 05 Begins during dialing and displays Call Time 1 57 for 10 seconds after hang up To recall display for last com pleted call press HOLD key Table 2 Display Summary continued Display Type Calling Station Tue 1 3 05 122 Dialed Numbers Tue 1 3 05 200 Access Codes Tue 1 When Displayed The display shows extension num ber or name of calling telephone The display will show all dialed numbers or names along with any dialed codes Station Tue 1 3 05 200 Line Tue 1 3 05 9782200 3 05 9p18049782200 Display Contrast Adjustment Tue 1 3 05 Contrast Level X Do Not Disturb Tue 1 3 05 Do Not Disturb Hold Recall Feature Tue 1 3 05 Recall S118 L 2 Display after holding down Mute button for five seconds X 0 through 7 Display shows Do No
4. be forwarded 3 Hang up To cancel intercom and prime line call forwarding Press ren QD 2 and hang up To forward all calls to another telephone 1 Press rem Qo 9 2 Dial extension number of telephone to which calls are to be forwarded 3 Hang up To cancel all call forwarding Press re QD 9 and hang up NOTE Your station will ring with a short ring burst each time a call is forwarded to remind you that your calls are being forwarded Call Override Features Executive Override If your telephone has this feature you can break into a conversa tion at another station When you make an intercom call and hear a busy signal 1 Dial Five short tone bursts will sound at the called station 2 Join in progress call TENMUXXEMWGUG o0 CUNG Continued on next page 36 Call Override Features continued Service Observing For training purposes this feature allows you undetected to monitor a conversation at another station To monitor an in progress call 1 While on hook press go gt i 2 Dial extension number of station you are going to monitor 3 Press to end z NE ma Pm 4 c5 mo m 5 T n Call Waiting You can send a call waiting tone to a busy station and wait for an answer To activate call waiting 1 Make intercom call and hear busy signal 2 Dial D I called party will hear tone 3 Remain on line waiting for called party response T
5. o z z lt rod a Q c a 30 Autodial Programming continued Programming Intercom Numbers DSS BLF 1 Press Crow CH CED B 2 Press the DSS button you want for storage 3 Dial the intercom number to be stored 4 5 Press GPK to end To store another number repeat steps 2 and 3 Programming Feature Codes For convenience and quick access you might want to store feature codes Some examples of these are Call Forwarding on and off Call Pickup Automatic Redialing To program feature codes l 2 3 5 Press CoM CO GD AD Press programmable button you are using for storage Enter the codes for the feature Example For Call Forwarding to a specific extension press ren Qo 2 and extension of telephone you want calls forwarded to To store another code press the TRANS CONF button and repeat steps 2 and 3 Press to end NOTE See Quick Reference Guide in back of this guide for complete feature code listing v pe O Q gt zZ 37 o lt c o S a a Station Speed Dial Programming Using the keypad digits you may store frequently used telephone numbers that only you will access Before you begin make a list of The storage location you are using 0 through 9 on the keypad Theline the call will go over hetelephone numbers or feature codes you are storing Use the directory in the pull
6. Announce SOHVA Making 15 Responding to 11 Service observing 37 Speakerphone operation 6 Speed dialing Station 17 System 17 Station speed dial programming 33 Station to station messaging Turing off 26 Tuming on 26 Transferring calls Screened transfer 21 Unscreened transfer 21 Voice Announce Blocking 41 Zone paging 40 56 Frequently Called Numbers Notes
7. Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call K Keypad Buttons 0 through 9 and used for dialing numbers L Last number redialing Automatically dialing the last number dialed M Messaging Tuming on a telephone lamp to let the user know that amessage awaits pickup and leaving a message on the display of a telephone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the telephone display contrast from light to dark N Night transfer Transferring incoming calls to a particular sta tion s for off hour answering 50 O Off hook voice announce The ability to make a voice an nouncement to a busy station The announcement can be secure heard through the handset receiver or non secure heard through the telephone speaker P Personal ringing tones A telephone can be arranged to ring in one of four distinctive tones Prime line A line designated to a particular telephone and automatically selected when the handset is lifted Programmable buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing requirements Pulse Tone switching Changing from pulse rotary dial signals to tone DTMF signals R Re
8. Number Redial Tue 1 3 05 When a number is saved display Last No Saved shows that feature is active When saved number is dialed display shows selected line then shows dialed number 46 Table 2 Display Summary continued Display Type When Displayed System Clock And Calendar Tue 1 3 05 Always displayed as top line of display NOTE Date and time are set by attendant as part of system programming 47 48 Glossary A All call paging Paging through the intercoms of all stations in the system Automatic callback System will ring a calling telephone when a busy called telephone becomes idle Automatic dialing or Autodialing Using programmable but tons to store numbers for one or two button dialing Automatic redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes C Call forward Designating another telephone to receive inter com calls normally directed to the user s telephone Call park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone Call pickup Answering a call at one telephone when it is ringing at another telephone Call transfer Transferring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened i e you transfer the call without identifying the calling par
9. RR in Mete Fara 37 Display Contrast Adjustment 38 Do Not Disturb 1 4 erior dA tide YO T E RES 38 Extended Dual Tone Multiple Frequency DTMF 38 Mute BUON duos vote E Roe UR e ROI eo t ao 39 Papi uses teas ie Rae quado qu WES 40 Personal Ringing TOB6S vase eh wx eG ewe 41 PIV ACY 4 2 45 56 tad peek oe ous Dette olan wanes 41 Pulse POne Switching 23 25 van x ve veto du yee vey a 41 Voice Announce BIOCKING cu ceo deat Re VEI ees 41 49 53 iii Figures 1 16 Button Comdial Express Telephone 2 10 Button Comdial Express Telephone Tables 1 Quick Reference Guide 2 Display Summary Using This Guide In the United States the Comdial Express is one of the finest telephone systems available To help you use your Express telephone to its fullest capacity we have written a clear com prehensive user guide This guide is divided into eight sections each of which is marked with a tab for easy access These sections tell you how to Answer calls e Make calls Holdcalls Transfer outside calls Make conference calls Leavemessages Program your Express telephone and Perform miscellaneous functions For your convenience a quick reference guide a glossary and an alphabetical index are included in the back of this user guide If you have an LCD speakerphone Figure 1 Table 3 gives you a summary of what you will see in the display and wh
10. quality of the external lines 23 peek ake E EN z0 22 EG E ru O Three Inside Stations To set up a three party internal conference Make first internal call Press ED Internal call placed on hold automatically Establish second internal call Ask called party to lift handset Press Conference is established To drop one conferee and remain in conference with other con feree e Stay online when one party hangs up 24 Messaging Message Waiting Light If your station has been designated as a central message desk you can turn on the message waiting light above HOLD of any telephone from your station to let the user know that a message awaits pickup To receive a message at an alerted station Observe flashing light e Lift handset Press ren Connection to station that left message is automatic To turn on the message waiting light Press CD QD Gee Dial extension number of station to be alerted The mes sage waiting light of called station will flash To turn off the message waiting light Press Crom C B f Dial extension number of station that was alerted The message waiting light of called station will turn off To turn off the message waiting light during message delivering conversation Press Tom S n a gt a Z oO 25 o Z o E n 2 LCD Messaging System supplied messages can be set at a station to be r
11. 16 Automatic Redialing continued If called station is busy Press auto redial button to begin redial cycle immediately ITCM light flashes To cancel automatic redial Press auto redial button or lift and replace handset or press any station button ITCM light goes out NOTE Using your telephone cancels auto redial z ox a Speed Dialing Speed dialing is autodialing using the keypad buttons Station numbers are personal numbers i e business associates travel agencies etc that are used only by you System numbers are public numbers i e the corporate office the company lawyer etc that are accessed from every station Make sure you have a list of the system speed dial numbers Speed dial station numbers if on hook e Dial the keypad number 0 through 9 you have programmed into your telephone If off hook and on a line Press Press the keypad digit 0 through 9 To speed dial system numbers if on hook Press Qo Dial the memory location numbers 01 through 99 programmed into the system by the attendant 17 Speed Dialing continued If off hook and on a line Press 9 Dial Qo plus the memory location digits 01 through 99 Last Number Redialing The last number dialed can be automatically redialed with a one or two button action Press QD If on line listening to dial tone press then press QD Listen for ringing or busy ton
12. Comdial Express User s Guide M COMDIAL This user guide is applicable for the following system and telephone models System Models X34PT Rev A and later X60PT Rev A and later X80PT Rev A and later Telephone Models 6010S XX 6016S XX 6102X XX 6110S XX 6110X XX 61165 XX 6116X XX TABLE OF CONTENTS Using This Guide Lue a 1 Knowing Your Telephone 2 Using Your Speake mhne ose vr a deer ba eu 6 What the Lights Mean ree da ee e sci oem Mene S A 7 What th Rings Mean v ucese cues LeRHERTEN E EN eee es 7 Using Your Telephone 24 woes e o Rt RERROCH Y Rn 9 Answers Cals 1225 yes dabi deme weed ce x 9 Making Calls 43 00 0045 ese aane eaae Fo Sd Roos E 13 Holding Calls n eg eR EORR RE AA REA 19 21 Making Conterence Calls 23 MESSIS usus jube RA Cakes eant d 25 Programming Your Telephone 0 ce eee ewes 29 Autodial Programming 29 Station Speed Dial Programming 32 Response Message Programming Ls 32 Automatic Redial Programming L 33 Using Miscellaneous Features 35 Account Code Entry 4 uod veis ERE E RR Sr dd 35 3Backpround MUSIC iude dies eee dna e er ls 35 Call FOIwarding c oui uoce Sacer Rex eee aw ede 36 Call Override Features aures uer EEpREV ES RP Idus 36 Cal Wanha ac ceps res a Ro Op PS CER
13. F at the called station To turn on message light Make intercom call If there is no answer Dial D BLF light at called station flutters To turn off message light Press C 4 2 772 Dialextension number of station to turn off light To answer messaging Press DSS associated with lighted BLF light If the calling station is not stored as a DSS at the called station then the call will transfer to the central message desk if programmed Then the central message desk usually the attendant s station can light the message waiting light of the originally called station 5 a gt D o 27 8z Programming Your Telephone Autodial Programming Autodial is a feature that lets you Dial lengthy numbers using one or two buttons Store frequently used feature codes Autodial can be stored e Ata blank programmable button or Ona secondary level under a DSS button Before you begin programming write down The line s you will use to access the number The number or feature code you are storing As you program numbers fill in the identification strips on your telephone Write first level numbers on the ID strips and secon dary numbers on the index pullout directory in the front of your telephone Because the programming steps for outside numbers intercom numbers and feature codes vary slightly they appear here as separate steps Programming Outside Numbers 1 Press Crom
14. If the announcing station has an LCD speakerphone pressing a preprogrammed message response button causes a message to appear in their dis play and disconnects the announcing station Station Monitoring If your station is set up for station monitoring when a BLF light flashes indicating station ringing you can pick up the call by pressing the DSS button However after you answer the call and either put it on HOLD or begin to transfer it the DSS light will go out Press if you have to retrieve the call t gt 5 SNIS3MSNV 12 ROD ere sata Making Calls Outside Calls To dial outside calls manually Press button to select line Listen for dial tone Dial number When party answers Lift handset to talk NOTE Selecting a line is not necessary if a prime line has been as signed to a telephone i e when you lift your handset a line is automatically selected For automatic dialing just press the programmed but ton and lift handset to talk If your system has line groups Press ren Dialline group access code d 9 line group 1 EL 81 line group 2 82 line group 3 83 line group 4 Listen for dial tone Dial number Continued on next page 13 Outside Calls continued If all the lines in the group are busy you can place your station in a queue to await an idle line Press Crom e Dial the line group access code
15. ackground music 35 Call forwarding 36 Call override features 36 Call park 20 Call pickup 9 Call waiting 37 Conference calls Add on conference calls 23 Multiline conference 23 Three inside stations 24 Direct station hold 19 Display contrast adjustment 38 Do not disturb 38 DTMF 38 53 Exclusive hold 19 Executive override 36 Extended Dual Tone Multiple Frequency DTMF 38 Hold recall 20 Holding calls Call park 20 Direct station 19 Exclusive 19 Manual 19 Intercom calls Answering 9 Making 14 Programming numbers 31 Last number redialing using 18 LCD messaging Turning off 26 Turningon 26 Making calls 13 Conference 23 Intercom 14 Outside 13 Manualhold 19 Message waiting light 25 Receiving message 25 Turning off 25 Turning on 25 54 Messaging LCD 26 Response 26 Station to station 27 Mute button 39 Night transfer answering 10 Off Hook Voice Announce OHVA Making 15 Responding to 10 Outside calls Answering 9 Making 13 Programming numbers 30 Paging All call 40 Answering Meet me 40 Over PA system 40 Zone 40 Personal Ringing Tones 41 Privacy 41 Programming Autodial numbers 29 Automatic redialing 33 Feature codes 31 Intercom numbers 31 Outside numbers 29 Response messaging 32 Station speed dial numbers 32 Pulse Tone switching 41 55 Response messaging Programming 33 Using 26 Ringing tones personal 40 Saved number redialing Using 18 Secure Off Hook Voice
16. announcing from an LCD speakerphone called station may send non verbal reply for display As response is displayed the announcing station is disconnected NOTE The caller cannot control how the announcement is received This depends upon the equipment used and class of service programming 15 MAKING CALLS Automatic Callback If the intercom station you have called is busy you can queue to the busy telephone 1 Dial Qo when you hear a busy signal 2 Hang up Your telephone will ring with five short tone bursts when the one you called becomes idle 3 After you lift the handset the telephone you called will ring If you don t lift the handset the callback is cancelled To cancel automatic callback before it rings l Press C 4 D Gee 2 Hang up Automatic Dialing This is one or two button dialing using programmable buttons other than keypad buttons To automatically dial numbers Press button programmed for desired number If button is programmed on second level under DSS button Press and then press DSS button Automatic Redialing If the last number you have called is busy or is not answering use this feature Once activated it automatically redials the number once a minute for 10 minutes To activate automatic redial Press button programmed for that purpose that you have labeled auto redial Number will be dialed once a minute for 10 minutes Continued on next page
17. ave the ability to override Do Not Disturb Extended Dual Tone Multiple Frequency DTMF You can extend the length of the dial pad tone from the standard length to a preprogrammed longer length for accessing answering machines banking computers etc that require dial pad tones longer than 80 msec in length To extend tone length Take station off hook Pressline button if line is not automatically selected 38 Extended Dual Tone Multiple Frequency DTMF continued Wait 10 seconds and dial number System will generate long dial pad tones Immediately press then press line button to set system to generate long DTMF dial tones 429 mo Lm SE mm e 77 Continue dialing To alternate between long tone and standard tone length during a call Press QD then press line button Continue dialing Mute Button By using the MUTE button you can block transmission of your voice to the distant party For example if someone comes into your office to talk to you and you do not want to interrupt the distant party just press the MUTE button Mute works in two different ways 1 If you are on hook using a speakerphone and an outside line press T and release Mute stays on 2 If you are off hook you must press and hold 5 for it to stay active 39 m 5 ar Ze S2 mr P uj Ou 2 Paging If you have an external paging unit set up by the installer you can page ove
18. e Ringing tone When party answers pick up hand set Busy tone Press to disconnect Saved Number Redialing The first 16 digits of the last manually dialed number can be saved for later redial To save the number e Press button preprogrammed for this purpose To dial a saved number Lift handset then press preprogrammed button NOTE You can store only one 16 digit number at a time 18 Holding Calls Manual Hold To place a call on hold Press To retrieve a held call Press line button with flashing light OR Press if station does not have line appearance Exclusive Hold This means that only you can retrieve the held call on your telephone To place on exclusive hold Press twice To retrieve exclusive hold o5 25 amp 2 Press line button with flashing light Press TAP if station does not have line appearance ppe Direct Station Hold parking a call to a station To place a call on direct hold While on line press This places the outside call on hold Dial Qo D C plus the extension number of the station receiving park Continued on next page 19 HOLDING CALLS Direct Station Hold continued To retrieve a direct hold call From the hold receiying extension dial C On To cancel a direct hold call from station that placed call on hold Dial QO plus extension number of the station holding the call Do
19. eature button Steady red the feature is on Light off the feature is off Next to an intercom button Steady red with a quick flash you are using your intercom Fast flashing red auto redial is in use Steady flashing red an LCD message is set on your telephone What the Rings Mean Two short rings intercom call Single longer ring outside call One short tone burst voice announce and OHVA Three short tone bursts ring back from a held call callback from a queued call You can vary the ringing tone of your Express telephone choosing from one of four different rings This way you can identify your ring even though you may not be close to your telephone Additionally so you won t be disturbed when you re busy on a call and another call rings at your station the ring volume is subdued automatically Using Your Telephone Answering Calls Outside Calls To answer O gt om o ONHRI3MSNV e Press button of ringing line flashing red light Lift handset to talk NOTE Pressing a button is not necessary if Your ringing line is your prime line or Your telephone has ringing line preference Intercom Calls To answer a voice call e Speak toward the telephone Lift handset if privacy is desired NOTE Voice calls can be blocked See the discussion titled Voice An nounce Blocking for details To answer a tone call Lift handset to talk Call Pickup To answe
20. eceived or displayed by a calling LCD speakerphone These messages give information on the status of the telephone user In the back of this guide there is a list entitled LCD Messages Fill it in after the attendant gives you the list of messages To turn on message Press j Dial the desired code number from your message list The default messages of Back At and Call may be used For default message 1 which is Back At dial time in twelve hour format using the as a colon For default message 2 which is Call dial telephone number of where you will be Press or ene Intercom light flashes steadily To turn off message and your intercom light e Press Q0 OME Response Messaging When you receive a secure off hook voice announce an off hook voice announce or a tone signalled intercom call this preprogrammed feature lets you send a message back to the LCD of the calling station The response messages are preprogrammed by the attendant and stored in the system You may send them by pressing a program mable button designated for sending messages NOTE When you send a response message the calling party will be dis connected 26 De amw ANEA Ere pte s aen STA corte CEDE Noni Station To Station Messaging When a station to station call is made and no one answers the caller may leave a message by activating the BLF light at the called station if the calling station is stored as a DSS BL
21. en you will Seeit Knowing Your Telephone The following features on your Comdial Express telephone are explained in terms of what they allow you to do The telephones in Figures 1 and 2 are the same except for the additional program mable buttons and the display shown in Figure 1 Hold Button Places a line on hold Stores pauses in number sequences while programming Used for programming and accessing second level autodials Volume Control Regulates the volume of the speaker and the handset Intercom Button ITCM Selects an intercom line Initiates many of the features of the Express Ringer Volume Control LO HI OFF Lets you vary ringer volume from low to high to off TAP Button must be preprogrammed for either function Recalls dial tone or Activates host system features Transfer Conference Button TRANS CONF Transfers calls Sets up conference calls Mute Button Keeps the person on the line from hearing your conversation Adjusts the contrast of the display from light to dark Speaker Button SPKR Turns your speaker on or off Disconnects a call when your handset is on hook Ends or cancels programming Message Waiting Light Tells you that there is a message for you Continued on next page Knowing Your Telephone continued Programmable Buttons Allow you to program your telephone for automatic dialing functions Allow you to program your telephone for Direct Stati
22. ing this reconnects you to the outside line Call Park parking a call to an orbit To park a call in one of nine orbits While on line press ren Qo Diala park zone access code 91 through 99 To retrieve a parked call From any station press gt Dialthe park zone access code 91 through 99 Hold Recall Feature After a preprogrammed length of time a call placed on hold will automatically ring back to the telephone that placed it on hold If the call is on exclusive hold it will revert to manual hold after the hold recall time period The call can then be retrieved by anyone with that line appearance 20 Transferring Calls When transferring a call you can either identify the caller before you transfer screened or you can transfer the call without identifying the caller unscreened Screened Transfer To screen and transfer a call to another station in the system Answer call e Press Gap Call is placed on hold automatically Dial extension number of party to be transferred to Press DSS button for one button intercom calling When intercom party answers announce call Hang up handset If the called party is busy or does not answer Press Sy to retrieve call x z UE r m bg Z 0 Unscreened Transfer To transfer an unscreened call to another station in the system Answer call Press GD Call is placed on hold automatically Dial extension number of par
23. o cancel call waiting hang up handset To answer call waiting if you receive a call waiting tone while on a call 1 Hear short tone burst in receiver 2 Either place call on hold or complete present call and hang up Waiting call will begin ringing 3 Lift handset to answer 37 FEATURES e gt O hra 3 rrr o e Display Contrast Adjustment If your telephone has an LCD you can adjust the contrast of the display by holding down the MUTE button on your telephone After five seconds Contrast Level and a number shows up in the display Continue holding down the MUTE button the display contrast changes The numbers 0 through 7 represent the display contrast from light or 0 to dark or 7 When you have adjusted the display contrast to suit you release the MUTE button NOTE For this feature to work your telephone may not be in use in cluding background music Do Not Disturb This feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls If your telephone has this feature press the button arranged by class of service programming for this purpose The light as sociated with this feature will turn on when you are using Do Not Disturb To cancel this feature press the button again NOTE Generally this feature cannot be overridden by the caller the caller will hear two quick tone bursts every three seconds Some Stations however h
24. ogram pulse to tone switching by pressing the button during autodial or speed dial number storage Voice Announce Blocking You can prevent voice signalled intercom calls from sounding through your station speaker To block voice calls Press ren Qo Q To un block voice calls Press CDG This feature also blocks SOHVA and OHVA calls 41 ES ow mo Pr Sl es D z mm O n 77 cr Table 1 Quick Reference Guide EXPRESS Une Queuing Enabe ITOM Group code 8 LIN TELEPHONES moma ITCM Ext 6 Cance From idle ITCM 3 Ext ET Pairs Messe MPa oni owe eco orca Sabon Oo fo TOM em Pusertore Stig ucro Ab Automatic Redialing 1 i ITCM 1 ITCM 1 ITCM 05 Ext ITCM 05 ITCM 3 5 Ext TCM 5 ITCM 91 99 ITCM 4 91 99 iil HOLD Progr Bution g 2 8 g g ITCM 03 Ext Spun Da mem iem Bur Ss Aena wan On miea me zs mw En zones moe TCM 4 Ext ITCM Ext 01 ej ii 3 ill l Programmed Button 03 E j E d x E HOLD HOLD ITCM 90 Ext ITCM 90 eli i 3 TCM 9 TCM 81 ITCM 82 ITCM 83 ITCM 02 0 9 ITCM 02 z B rip i LCD Messaging Table 2 Display Summary Display Type When Displayed Automatic Callback
25. on Selec tion DSS Show which lines are either in use or on hold red light Show which lines are in use by you green light Dual Line Alphanumeric Display Displays time day and date Keeps you apprised of the status of your telephone Provides programming prompts Headset Jack used only with a 16 button speakerphone Allows you to use your telephone privately and handsfree Helps improve operation of high call volume businesses Dual Line Alphanumeric Display Headset Jack N Keypad Buttons Handset Ringer Dual Lamps Volume red and green Programmable Buttons Ss Lines or DSS BLF nn DE Transfer 63 ame i bue Conference o Fm 6 6 uttons Button fmo X E Programmable Mute Buttons Button Lines or DSS BLF Speaker compra exeness Auto Redial Button Button Default Voice Announce Block Message Waiting Intercom Button Default Light Button Control Button Do Not Disturb Button Default Figure 1 16 Button Comdial Express Telephone PME TR ATE WANED s Dual Lamps Ringer Red and Green Volume Speaker Programmable Buttons TAP Lines or DSS BLF Button Transfer Conference Button Mute Button Message Waiting Hold Volume Light Button Control Button Figure 2 10 Button Comdial Express Telephone Using Your Speakerphone A speakerphone gives you the freedom to use your telephone without lifting the handset Afte
26. or ten minutes and ring the number for approximately 30 seconds To cancel auto redial simply lift and replace the handset 33 uU 5 Q a gt ES zZ o 34 Using Miscellaneous Features Account Code Entry If you need to enter an account code for the SMDA report while calling a number you can do so using this feature However code entry is voluntary i e if you do not enter a code the call will continue to go through Er m re E z m m 09 Cc wm To enter account code 1 Select line The display on the LCD speakerphones will prompt for Account Code if programmed to do so 2 Press Crem 3 Dial account code Listen for dial tone 4 Dial number you are calling NOTE If you hear an error tone after step 3 check the account code for validity Background Music If supplied by your system music can be set to play through your telephone speaker To turn music ON 1 Press fe Qo QD Speaker light will turn on 2 Adjust loudness of music with speaker volume control To turn music OFF Press ren CO QD Speaker light will turn off NOTE Background music automatically turns off during calls 35 FEATURES e gt 2 E I T QO 2 Call Forwarding You can forward your calls to ring at another station To forward intercom and prime line calls to another telephone 1 Press CD QO QD Ge 2 Dial extension number of telephone to which calls are to
27. out index tray in front of your telephone to store the list To program station speed dial numbers 1 Press tom QOO O Q2 2 Press a keypad button 0 through 9 that you are using for storage 3 Choose the line to be used Q last line used or prime line if assigned linekey ITCM intercom lthrough4 line groups 4 Dial the number to be stored up to 16 digits if you need a pause between numbers press the HOLD button 5 Press to continue entering numbers 6 Press to end Response Message Programming This program lets you set up a button to be used for making a non verbal response to an OHVA a SOHVA or an intercom call The response appears in the display of the calling station To assign a button for non verbal response 1 Dia CH QOO GD CD 2 Press the programmable button you want to use for mes sage access Continued on next page 32 Response Messaging Programming continued 3 Dial 9 2 4 Dial a message number 0 through 9 NOTE Preprogrammed messages are created by the attendant 5 Press to end Automatic Redial Programming To program a button on your telephone for redialing calls you make that are either busy or do not answer 1 Press CEQ GO CD 2 Press programmable button 3 Press D 4 Press to end When you push this programmed button after having made a call that is busy or doesn t answer the system will automatically dial the number evey minute f
28. r a call that is ringing within your group Lift handset Press en pa CG Talk Continued on next page ANSWERING CALLS Call Pickup continued You can answer a call that is ringing at any telephone if you know the extension of the ringing telephone Lift handset Press Dial CD 492 Dialextension number of ringing telephone Night Transfer After you set up the night transfer feature an outside call can be answered from any station within the system Press ren when you hear ringing Dial CD G e Answer call Off Hook Voice Announce Your telephone can be set up for either a Secure Off Hook Voice Announce SOHVA or an Off Hook Voice Announce OHVA This feature allows an intercom caller to break into your outside call with an announcement either through your speaker OHVA or through your handset receiver SOHVA An OHVA consists of a quick tone burst and an announcement from the console speaker To respond e Speak toward the telephone If desired press Dto prevent distant party from hear ing the response Continued on next page 10 Off Hook Voice Announce continued A SOHVA consists of both several short tone bursts and an announcement in the handset receiver The distant party cannot hear the announcement To respond e Verbally Press and hold MUTE button down and reply by speaking into handset Distant party cannot hear response Non verbally
29. r initial contact is made you can carry on a telephone conversation and still be free to do other things Whenever the instructions Lift the handset to talk appear in this guide they may be ignored if you have a speakerphone During the course of a conversation you can always switch from the speakerphone to the handset for privacy To do this just lift the handset and talk To return to speakerphone use press the SPKR button and hang up the handset To manually place a call using your speakerphone 1 Press the line button or the ren button 2 Dial the number 3 When party answers talk To answer a call with your speakerphone 1 Press the line button with flashing red light 2 When party answers talk To end a call with your speakerphone just press What the Lights Mean The lights on your telephone let you know the status of lines features and the intercom Next to a DSS BLF button Steady red station is in use Flashing red station is receiving a call Fast flashing red station to station messaging has been set Next to a line button Steady green this is your line either on hook or off hook when the line is active Flashing green your line is on hold Faster flashing green your line has been recalled from hold Steady red another station is using this line Flashing red a call is coming in on this line Faster flashing red the call has been placed on hold by another station Next to a f
30. r it 1 2 3 4 Lift handset Press button dedicated to paging press button pre programmed for paging access or dial paging access num ber Make announcement Hang up You can also page all stations through their intercoms all call paging or just some stations zone paging To do this 1 2 3 Lift handset Press rn Dial 87 for all call paging Dial 84 85 or 86 for zone paging Make announcement and stay on line if waiting for an answer Hang up handset You can answer an all call or zone page from any station in the system To answer this page known as Meet Me Page l 2s Lift handset of nearest station Press 40 Personal Ringing Tones You can choose one of four different ring tones to easily identify your station when it rings To select one of these rings 1 Pres OOOO 2 Dial Ci Qo or 42 One of four ringing tones will be selected and the next time your telephone rings you will hear the difference Privacy By pressing a button designated a privacy button you can allow another person to join you in a call This feature is preprogrammed by the installer Pulse Tone Switching If your local telephone service is pulse rotary but you have to convert to tone while dialing press the button at the point in the dialing sequence where conversion to tone is required The system will switch back to pulse dialing when you end your call You can pr
31. sponse Messaging Responding non verbally to a calling sta tion by pressing a programmed button that sends a message to the calling station s display Ringing line preference An automatic connection to any out side line ringing at the station when the station handset is taken off hook Saved number redialing Saving a last manually dialed number for later autodialing Secure off hook voice announce A private announcement that can be made to a busy party which they hear through the receiver of their handset Speed dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one Specific user or system calls numbers used and accessed by anyone in the system T TAP Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Tone call A ringing intercom call 51 Trans Conf A fixed feature button that allows you to transfer Outside calls and set up conference calls V Voice call A verbal intercom call Voice announce blocking A telephone can be set to block voice calls sent to it over the speaker Z Zone paging Paging through the intercoms of some stations or departments in the system 52 Index Account code entry 35 All Call paging 45 Answering calls Intercom 9 Night transfer 10 Outside 9 Pages 45 Automatic callback 16 Automatic dialing Programming 29 Using 16 Automatic redialing 16 B
32. t Disturb when feature is active When a timed hold recall occurs display shows line being held and holding telephone 44 Table 2 Display Summary continued Display Type When Displayed Last Number Redial Tue 1 3 05 When last number dialed is 5552222 redialed display shows selected line then display shows dialed number Tue 1 260 Line Queuing Tue 1 3 05 When queuing for a line the Camp On L1 display will show the queuing arrangement Tue 1 3 05 Camp On G1 Line Selection Tue 1 3 05 When line is selected for calling Line 2 When ringing line is answered Lines can be programmed to dis play numbers or names i e WATS Mute Display shows when feature is ac tive 45 Table 2 Display Summary continued When Displayed Display Type Paging Tue 1 3 05 Display for zone paging paging Zone Page X some stations Tue 1 3 05 Display for all call page paging All Call all stations Tue 1 5 05 Display when answering page Station Name Station Name station originat ing page Programming for Autodialing and Station Speed Dialing Tue 1 3 05 After you press ITCM 1 this Location appears in the display Tue 1 3 05 After you enter location this ap Line pears in display Tue 1 3 05 After you enter line this appears Number in display Tue 1 3 05 Display after you dial the number 9pp18049782200 Saved
33. ty to be transferred to Press DSS button for one button intercom calling Continued on next page 21 o Z o LU va ua Z lt o CALLS Unscreened Transfer continued Hang up handset NOTE If the station to which unscreened transfers are made is busy the transferred calls will camp on at the station Each call will automatically ring the station when it becomes idle e Ifatransferredcallis not answered after a preprogrammed time it will ring back to your station e Answer by pressing flashing line key 22 Making Conference Calls Multiline Conference 2 outside lines 1 inside station To set this up Make first outside call Press C28 Outside call is placed on hold automatically Make second outside call Press Conference is established To remain in conference with one conferee Press the line button of the remaining party To drop out of established conference Dial D and hang up Add On Conference Calls 1 outside line 2 inside stations To set this up Establish outside call Press Gap S Outside call is placed on hold automat ically Dialextension number of intercom party SNINVIN Q Oo Z m rm z m zz o m Q Pd Lr z Wait for answer then announce your conference inten tion Ask called party to lift handset Press Gap me A three way connection is established NOTE Conference volume levels are dependent upon the
34. ty to the called party Central message desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class of Service programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations D Direct Station Selection Busy Lamp Field DSS BLF Using one button to place intercom calls the button is sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station Do not disturb A mode that disables incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial 49 Dynamic line key System temporarily assigns a normally un assigned line to an idle line button for certain call handling operations E Exclusive hold Only the telephone placing the call on hold can E retrieve it E Executive Override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation Extended DTMF This feature lets you lengthen the DTMF tones You may have to do this when accessing certain com puterized equipment H Handsfree Answer Inhibit A telephone can be set to block a verbal response to a voice announced intercom call Hookflash Action that occurs when the TAP button is pressed
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