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B780 User Guide

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1. Removing a used ribbon cassette 1 Open the front cover 1 by grasping the cover on each side near the top and swinging it toward you 2 Pinch in tabs of the old ribbon cassette 2 and pull straight upward to remove it Removing a ribbon on a printer with imaging 1 Open the front cover 1 by grasping the cover latch and swinging the cover toward you 2 Pinch in tabs of the old ribbon cassette 2 and pull straight upward to remove it Installing a new ribbon cassette 1 Open the front cover 1 by grasping the cover on each side at the bottom and swing up 2 Unwrap the new ribbon cassette and tighten the ribbon by turning the knob on the cassette in the direction of the arrow CAUTION DO NOT remove the transparent mylar shield that protects the exposed ribbon 3 Position the ribbon cassette on the carriage as shown making sure the ribbon is not caught on the print head 4 Snap the cassette into place 2 and close the cover B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 16 Chapter 3 Setting up the Printer Connect the cables Cable connections are made at the back of the printer The cash drawer cable connects the printer to one or two cash drawers CAUTION Be careful to connect the USB cable only to point A below Attempts to connect the USB cable at point B can cause permanent damage to the communications circuitry Connect the communications cables
2. printed on the receipt CAUTION Be careful changing any of the printer settings to avoid entering changes you don t intend to make Press the paper feed button as instructed to select the communication interface you want either RS232C or USB RS 232C serial interface settings To change the RS 232C serial interface settings enter the configuration menu select Set Communication Interface from the main menu and answer No to SET INTERFACE TYPE printed on the receipt This takes you to the instructions for selecting the RS 232C settings Press the paper feed button as instructed on the configuration menu to select the RS 232C settings you want to change Baud rate 115200 baud 57600 baud 38400 baud 19200 baud 9600 baud 4800 baud 2400 baud 1200 baud Number of data bits can not be changed Stop bits can not be changed e Parity can not be changed e Hardware flow control Software XON XOFF Hardware DTR DSR e Data reception errors Ignore errors Print Alternate DTR DSR Enabled Disabled Note Press the paper feed button for at least one second to validate the selection B780 Two Color Thermal Impact Hybrid Printer User Guide Diagnostic modes To change the diagnostic modes enter the configuration menu select Set Diagnostic Modes from the main menu and select one of the following modes e Normal normal operating mode of the printer e Datascope The receipt p
3. 1 The Paper Feed button advances the receipt paper rotine and allows you to step through the configuration menu items If the printer keeps beeping something is wrong with 2 The On line Paper Status Error light shows the the printer Please call your service representative printer status by shining or flashing 3 The slip in light indicates that a form is inserted properly 4 The reset button clears the printer s memory and resets the printer B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 6 Chapter 2 About the Printer and Imaging Printer Configurations Your printer s ID code Communication interfaces Look for the printer s model ID number on the label RS 232C serial interface 9 pin attached to the back of the printer This information is lt RS 232C serial interface 25 pin also shown on the installation quality report card The model ID description is shown below Universal Serial Bus USB Combination RS 232C 9 pin and USB Combo RS232 9 Pin Eth Imaging only Powered USB D Dual 9 pin RS 232 USB W Powered USB e Ethernet only S 25 pin Serial 9 pin RS 232C USB ION 1 MICR E Ethernet 0 Non MICR N No Logo 2 2MB Flash T TPG Logo X 12 MB Flash 0 No Imaging Flip 1 Flip 5 Imaging 1 Gray 7 Black Model A776 121D NO00 Ithaca N Y Cust Part No lt TPG Assembled in Revision Mexico Serial No
4. 189 7760624B Flash Firmware Revision 1 60 CRC A037 P N 189 7760620E Imager Bank 1 Revision VELOS CRC AFBO P N 189 7760619B Imager Bank 2 Revision gt V1 05 CRC F763 P N 189 7760619B Imager Configuration Options Xmit image Cmd channel Clear top jam No Image Format Properties Rotation 90 deg Xmit Format Raw grayscale Gray levels 256 Binarization Dynamic Attribute 1 0 Max Dimensions pixels Scan Width 832 Scan Length 2284 Max Tag Storage nla Scan return to slip print Imag motor Osteps Slip Imager Oms Ethernet 00 E0 70 00 00 00 IP Address 0 0 0 0 Net Mask 255 0 0 0 Remote Host x 192 0 0 1 BootP Enabled No DHCP Enabled Yes Telnet Enabled Yes LPD Enabled No Raw TCP Port 9001 Image TCP Port 9000 Error Messages Off Keep Alive On Inactivity Off Overflow w Err Off Image Server Off Sample diagnostic menu and print test for serial connection Ethernet diagnostic printout not shown Ethernet parameters can not be changed in the configuration menu B780 Two Color Thermal Impact Hybrid Printer User Guide 22 Chapter 3 Setting up the Printer Printer and imager configurations Printers are shipped with all the functions and parameters pre set at the factory but you can change these settings manually The instructions for accessing the menu appear on the bottom of the test printout receipt CAUTION Be extremely careful changing any of the prin
5. P N Imager Bank 2 Revision Check Sum P N H W parameters A776 0000 0000000000 V1 14 2FAO 189 7760624B V1 60 A037 189 7760620E V1 08 4F9C 189 7760660A V1 08 E6FE 189 7760660A Flash Memoriy Size 2 Mbytes Flash Logos Fonts 960 kbytes Flash User Storage 64 kbytes Flash Journal Size 64 kbytes SRAM Size 512 kbytes Head setting F Paper Type setting Type 0 Monochrome Color Density Adj n a Print Density Mono 100 Max Speed 180 mm sec Max Power 55W Paper Low Sensor Enabled MICR Enabled MICR Dual Pass Disabled MICR DC offset 22 hi gain MICR DC offset 22 lo gain MICR Discriminate Auto Imager Enabled Slip Normal Alignment 07h 7d Compressed Alignment 04h 4d Comm Interface RX Buffer Size 4096 Interface type RS2370SB m77 Parameters Baud Rate 115200 Data Bits 8 Stop Bit 1 Parity NONE Flow Control DTR DSR Reception Errors To enter Printer Config Menu 1 Flip DIP switch 1 down 2 Reset the printer while holding the Paper Feed button down B780 UG00001 B 10 06 Chapter 3 Setting up the Printer 21 Paper type can be changed in the configuration menu Paper types and grades available Type 0 Monochrome grades Kanzaki P 310 Type 1 Two color grades Kanzaki P 310 RB Type 4 Two color grades Kanzaki P 320 BB Type 5 Two color grades Kanzaki P 320 RB See the Programming Guide for more information KKK Imager Form Boot Firmware Revision 2 V1 14 CRC 2FAO P N
6. Sets right slip marginal text column options e Select Slip Line Per Inch Sets lines per inch setting Select Two Sensor Option When enabled two distinct slip sensor statuses are reported Select Number of Lines of Validation Sets number of lines of validation B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 28 Chapter 3 Setting up the Printer Select the hardware options sub menu to set e Print head setting This is the print head energy rating It must match the rating marked on the front right of the thermal mechanism in the printer CAUTION Do not change print head setting unless print head is replaced When a new thermal mechanism is installed be sure this setting matches the indicated energy rating on the mechanism See B780 Service Guide for replacing the thermal mechanism e Color density The color density setting adjusts the energy level at the print head to change color printing or to adjust to paper variations The factory setting is 100 CAUTION Choose an energy level no higher than necessary to achieve a dark printout Failure to observe this rule may result in a printer service call or voiding the printer warranty Running at a higher energy level reduces the life of the print head Contact TPG technical support if you have any questions e Print density monochrome papers only Adjusts print head energy level to darken printout or adjust for paper var
7. answer Yes to Set the Printer Emulations printed on the receipt This takes you to the instructions for setting the printer emulation CAUTION Be extremely careful changing any of the printer settings to avoid possibility of changing other settings that might affect the performance of the printer Press the paper feed button as instructed to select the printer emulation you want Printer Emulation B780 native mode DH emulation e Printer ID mode This function determines the ID value returned by the printer in response to a Transmit printer ID command 1D 49 n The printer can be configured to send back the ID of the B780 or A721 e Carriage return usage This function allows the printer to use the carriage return hexadecimal 0D command as a print command or to ignore it depending on the application Note The DH emulation does not recognize the ColorPOS commands Note Press the paper feed button for at least one second to validate the selection Receipt Options e Default lines per inch This function allows you to set the receipt default for lines per inch to any of the following 8 13 lines per inch 7 52 lines per inch 6 77 lines per inch 6 00 lines per inch Default font Sets the default receipt font for monochrome two color and user defined fonts Font size Allows user to set font size for the emulation being used Slip Options e Select Slip Right Margin
8. change the current settings of the printer Push and hold paper feed button while closing receipt cover receipt cover Test Procedure 1 Torun the test open the receipt cover 1 then CAUTION while holding down the paper feed button close Be careful when you change any of the printer settings the receipt cover 2 i to avoid entering any changes that you don t intend to 2 When the printer begins printing let go of the paper make feed button The diagnostic printout will print 3 Review this printout for printer settings If you wish to change any of these settings go to the configuration menu as instructed at the bottom of the printout 4 Make selections as instructed on the printout B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 20 Chapter 3 Setting up the Printer Test Printout without imaging Paper type can be changed in the configuration menu Paper types and grades available Type 0 Monochrome grades Kanzaki P 310 B780 B789 Diagnostics Form without Imager ATT6 B780 Diag nostics Form Type 1 Two color grades Model number 776 0000 Kanzaki P 310 RB Serial number 0000000000 Type 4 Two color grades Boot Firmware yp K ki P g BB Revision V1 05 anzaki P 320 CRC 1A0E P N 189 7760246A Type 5 Two color grades Flash Firmware Kanzaki P 320 RB Revision V1 03 CRC ADCC P N 189 7760248A See the Programming Guide for more i
9. printer Keep the packaging The packing materials protect the printer and help prevent damage Be sure to save all the packaging materials including the cardboard supports in the slip path Remove and save the cardboard supports from the slip path after you have placed the printer in its user position B780 Two Color Thermal Impact Hybrid Printer User Guide Check the packing list Before you set up a new printer make sure that all of the items listed below are provided Printers shipped in bulk may not include all these items Printer Thermal receipt sample paper roll Test printout protecting the print head inside receipt bucket Cardboard support for cantilever on slip table Power supply with cables connecting to printer and to power outlet only if ordered with the printer Ribbon cassette Setup Guide Report Missing or Damaged Items To report any missing materials or to report a printer that was damaged during shipment call your supplier or call a TPG representative at Sales General Information 800 732 8950 Service Operational Questions 877 209 0156 You can also contact us by e mail Visit our web site at www tpgprinters com and simply click on Contact Us on the main page Remove internal restraint items Packing materials protect the printer from being damaged during shipment Remove these items after you set up the printer and save them in case you need to ship or move the
10. printer elsewhere in the future B780 UG00001 B 10 06 Chapter 3 Setting up the Printer 13 Returning a printer Follow these instructions if you need to return a printer for servicing 1 If you are sending the printer to TPG for repair call TPG for a Return Material Authorization number RMA Call 877 209 0156 in USA or E mail support tpgprinters com or Go to the TPG Web site at www tpgprinters com Be prepared to answer questions concerning shipping and billing Request an RMA process be sent to you if required Pack the printer as follows a Remove the ribbon cassette b Place the two cardboard supports on the slip table as shown on the left below c Place the printer in the corrugated pack below place the packed printer in the box not shown and secure the box with packing tape B780 UG00001 B 10 06 3 Write the RMA on the outside of the box and send the printer to the following address according to the RMA process TPG Repair Center 2722 S Fairview St Santa Ana CA 92704 U S A RMA 123456 example B780 Two Color Thermal Impact Hybrid Printer User Guide 14 Chapter 3 Setting up the Printer Installing new receipt paper for both B780 printers If the online paper status error light blinks change the paper as soon as convenient to avoid running out of paper part way through a transaction If the On line Paper Status Error light blinks fast the paper is out Chan
11. sent from the host computer will be printed as hexadecimal characters as shown in the illustration below To exit the data scope mode 1 Enter the configuration menu again See Configuring the printer on page 26 2 Disable the data scope mode 3 Exit the configuration menu The printer is once again on line and can i 6 4 communicate normally with the host computer 1C 12 20 20 20 20 20 20 20 20 20 20 20 20 2A 20 20 43 4F 4E 54 49 4E 55 CONTINU 4F 55 53 20 52 4F 4C 4C 20 20 2A 20 OUS ROLL 20 20 17 1C 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 20 51 75 61 GE 74 69 Quanti 74 79 20 20 34 35 20 20 20 20 20 20 ty 45 20 20 20 20 20 20 20 20 20 24 31 36 16 2 17 iC 20 0 20 20 20 65 B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 26 Chapter 3 Setting up the Printer Enable or disable receipt test mode The receipt test mode verifies proper receipt printing Receipt test is enabled and disabled by selecting the Diagnostic Modes sub menu of the configuration menu See Configuring the printer on page 26 for instructions on how to enter the configuration menu To run the Receipt test mode 1 Enable the receipt test mode in the configuration menu 2 Exit the configuration menu 3 Push the paper feed button The receipt station prints two code pages and cuts the receipt 4 To repeat this test push the paper feed b
12. such as computer monitors security devices or large metal surfaces near the printer can affect the printer s magnetic field causing intermittent errors when the MICR check reader is operating Move the printer away from items like this B780 UG00001 B 10 06 Chapter 5 Troubleshooting 41 Knife does not operate Condition Possible causes Receipt is not cut Paper is jammed All other problems Other conditions What to do Open the receipt cover inspect the knife and clear any jammed paper Contact a service representative The following problems all need to be corrected by a qualified service representative See the section below Contacting a service representative MICR check reader not operating properly e Paper will not feed e Forms not feeding into the slip forms area properly Knife will not cycle or cut e Missing dots in slip or forms printing e Platen will not open or close e Printer will not cycle or stop when required Printer will not communicate with the host e Illegible characters computer Imager conditions Condition Possible causes What to do Paper or card jam Paper or card was crooked See Clearing a paper jam on page 40 Paper or card damaged Pull the paper or card out and replace it Paper or card won t feed Media not inserted to the right guide Pull media out and insert again Scan not complete Scanner out of calibration Contact service representative Poor image quality S
13. the paper is torn or cannot be drawn out a Open the receipt cover b Using a pen or pencil press the reset button This should open the platten to relieve any pressure on the paper jam 5 Clear the paper jam 6 Close the receipt cover CAUTION On a printer with an imaging module when the print head is all the way to the right move the print head to the left otherwise the front cover may not close and could be damaged 7 Close the front cover Clearing a jam in the imager unit To clear a jam in the imager unit proceed as follows 1 When a paper jam extends out the top front end or rear of the imager unit carefully pull the paper back out of the imager 2 To geta better grip on the paper a On the right side of the printer near the paper feed button press the cover latch button toward the front and swing the cover open b Grasp the jammed paper and carefully pull the paper out of the imager B780 UG00001 B 10 06 3 When nothing extends out either end of the imager that can be grasped a On the left side of the imager unit there is a small round hole Insert either the tip of a ball point pen or opened paper clip into the hole Open the imager cover from the back b Remove any paper or laminated stock that is jammed in the imager Close the imager cover 5 Close the front cover B780 Two Color Thermal Impact Hybrid Printer User Guide 36 Chapter 5 Troubleshooting Chapter 5 Troubleshoo
14. to a single host computer as in demo The clients connect and disconnect with each image transfer Client configuration requires setting the target server IP address in the printer The printer default is 192 0 0 192 If you want a single Ethernet link you can configure the printer to work as the server and use a host personal computer as a client that would connect and keep the connection open for all printing and imaging commands and to receive scanned data In this case the personal computer client must be configured to be able to find the IP address of the desired print server In this case you would either assign a regular name to the printer as is done for office printers in Windows or directly by entering the printer s IP address default server address for the demo is 192 0 0 1 Note If transmitting images over the RS232 interface XON XOFF flow control is not an available option Please use DTR DSR instead of XON XOFF handshaking for image transfer B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 Chapter 2 About the Printer and Imaging User controls for both B780 printers On line Paper status Error Light green Paper Feed Button Receipt Cover Receipt Slip in Light green Reset Button Front Cover Slip or check The printer and imager have the following controls After the printer is turned on or reset it beeps once to show that it has completed its startup and self test
15. transactions you may need to insert a check or other form into the printer Cashier checks Money orders Electronic funds transfers Electronic check Note Check printing to print the date payee and amount on the check face Check endorsement The B780 can also print on multi part forms up to four parts thick Use either the front insertion or drop in method described below Both B780 printers with or without imaging function the same when printing on checks or forms Front insertion method 1 Insert the form or check as shown on the left above from the front and place it on the slip table with the print side up If the form is extra long you may need to insert it from the side You may feel a slight resistance when the form contacts the form stop Slide the form or check to the right until it aligns against the check guide Slide the form or check toward the top of the printer until the green slip in light on the top cover turns on This indicates that both sensors are covered Follow the instructions from the host computer The printer begins printing Remove the form or check after it has been ejected Follow the instructions from the host computer to finish the transaction B780 UG00001 B 10 06 Front Cover Insertion of checks and forms for both B780 Printers Drop in method 1 Insert the form or check as shown on the right above into t
16. 1 45 mm Approximately 9 25 pounds 24 VDC 3 2 Amps Either of the power module options 55W or 75W offered for the B780 base unit can be used Emulations Available Data Buffer User Memory Communication Printer Drivers Thermal Paper Requirements Application Compatible Escape Commands ACEC TPG DH ColorPOS Receiptware ready 8K 2to 12 MB shared for graphics logos user defined characters user data storage and electronic journal Board Architecture supports Dual 9 Pin RS232 USB 25 pin RS232 Ethernet Powered USB OLE POS for Windows compatible and Windows 2000 Java POS USB Paper Type Paper Roll W x Dia Impact Slip Forms Requirements Direct Thermal POS Grade s special requirements for color printing see Ch 6 3 15 in x 3 27 in 80 mm x 83 mm Size Maximum Length Number of Plies Paper Thickness B780 UG00001 B 10 06 2 75 in x 5 00 in 69 85 mm x 127 00 mm minimum front amp side 11 00 in 279 4 mm 1 4 ply multipart 0 014 in maximum 0 35 mm B780 Two Color Thermal Impact Hybrid Printer User Guide 8 Chapter 2 About the Printer and Imaging Printer and Imager Specifications continued Objects to be Imaged Checks Misc paper Thickness ID cards Image Parameters Both personal 2 x 6 and business 33 4 x 82 check sizes will be recognized and processed for Magnetic Ink Character Recognition MICR 4 inch maximum width x 11 25 inches m
17. 3 Standard AP62KS E3 Standard Light poe pay ipa Continued next page B780 UG00001 B 10 06 Mitsubishi Int l Corp USA 520 Madison Ave Voice 212 605 2000 Fax 212 605 2597 New York New York 10022 4223 TP 8065 Standard OJI Paper Company Ltd 5 12 8 Ginza Chuo ku Tokyo 104 Japan Two color paper Qualified manufacturers Voice 81 3 5550 3076 Fax 81 3 5550 2950 Phone Chapter 6 Ordering Paper and Supplies 43 P 5035 Light T 8051 Standard KF 60 Standard PD 170R Light PD 160R Standard Paper grade density Kanzaki Specialty Papers USA Voice 888 526 9254 20 Cummings St Ware MA 01082 2002 Fax 413 731 8864 P 310 RB Red and Black P 320 RB Red and Black P 320 BB Blue and Black Ordering paper from TPG To order monochrome paper rolls directly from TPG use the following part numbers Standard density Light density 50 Rolls 90 mm dia TPG A152 0034 50 Rolls 90 mm dia TPG A152 0035 Ordering miscellaneous supplies Cash drawers Order cash drawers from the following suppliers Cash drawers Number NCR M S Cash Drawer Corp APG Cash Drawer Indiana Cash Drawer B780 UG00001 B 10 06 7052 K657 EP 125 K series EP 127 EP 102 Model 322 Model SLD B780 Two Color Thermal Impact Hybrid Printer User Guide 44 Chapter 6 Ordering Paper and Supplies Item Type Number 55 watt power supply with att
18. B780 Two Color Hybrid Thermal Impact Printer User Guide B780 Printer without Imaging B780 Printer with Imaging cLogo New TPG LogoEZ colorization 7 y utility information included B780 UG00001 B Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Information to the User This equipment must be installed and used in strict accordance with the manufacturer s instructions However there is no guarantee that interference to radio communications will not occur in a particular commercial installation If this equipment does cause interference which can be determined by turn
19. ached B780 K330 cable to printer and U S power supply cord 75 watt power supply with attached B780 K331 cable to the printer and U S power supply cord 55 watt power supply attached cable B780 K301 75 watt power supply attached cable B780 K302 Power supply cord to outlet United States B780 K320 International no plug B780 K321 United Kingdom B780 K322 S E V B780 K323 Australia B780 K324 International with plug A795 K326 6 pin female to 3 pin male power adapter B780 K303 3 pin female to 6 pin male power adapter B780 K304 Power supply mounting bracket B780 K309 Communication cables Length Order number RS 232C 25 pin male printer to 9 pin female host 2 meters 6 6 feet RS 232C 25 pin male printer to 9 pin female host 6 meters 19 7 feet RS 232C 9 pin female printer to 25 pin female host 3 meters 9 8 feet RS 232C 9 pin female printer to 9 pin female ferrite host 3 meters 9 8 feet USB Ethernet Obtain a standard 3 meter 9 8 foot USB cable from any supplier B780 Two Color Thermal Impact Hybrid Printer User Guide A141 0005 A141 0006 A141 0008 A141 0007 Not available Not available B780 UG00001 B 10 06 Chapter 6 Ordering Paper and Supplies 45 Forms specifications The B780 prints on single or multiple part forms in the slip station up to four part forms Forms and slips must meet the following requirements Front insertion min
20. al Impact Hybrid Printer User Guide 7 inches per second for single part 5 2 inches per second for cards 72 inches per second with MICR read EMC emissions EN55022 1998 Class B ITE emission requirements EU FCC 47 CFR Part 15 Class B emissions requirements USA VCCI Class B ITE emissions requirements Japan AS NZS 3548 2002 CISPR22 Class B ITE emission requirements Australia EMC Immunity EN55024 1998 A1 2001 Information technology equipment EU Thermal Print Mechanism 200 KM paper 59M lines monochrome and two color 53 M lines Auto Knife Cutter 1 5 M cuts Impact Print Mechanism 15 M lines Impact Print head 200 M characters Magnetic Ink Character Recognition MICR reader 200 000 Reads B780 UG00001 B 10 06 Chapter 2 About the Printer and Imaging Printer and Imager Specifications continued Miscellaneous Security B780 UG00001 B 10 06 It is up to your management to set up and run all security features associated with using networked printers Likely your printer uses an Ethernet link making it potentially a network peripheral so to secure image files sent over your network you can use set the tag feature provided with the system We expect that each of your printers will be connected using a standard communications cable to a host computer so the data traveling back and forth between the printer and any of your servers will not be transmitted using an unsecured wireless link Your printer is
21. aximum length Bottom Entry Single part forms 0 003 to 0 005 inch thick Top Entry Single part forms 0 0024 to 0 035 inch thick receipt paper to ID cards Semi rigid cards 2 x 3 max card thickness is 035 inch 9mm can be handled with interior embossed characters account number up to 045 inch This includes credit cards and drivers licenses The card must be able to flex an amount equal its own thickness in a 4 inch 10mm distance Image area Imaging speed Image format Image storage Usability Drivers Connectivity Imager Performance 4 1 inch contact sensor 8 dots mm 203dpi 832 pixels Dual sided for both retail and financial markets 8 dots mm scan rate square pixels 7 inches per second for single part forms 5 for cards 256 level grayscale in TIFF raw in compressed GIF or binary CCITT G4 compressed black white TIFF 16 megabyte RAM and 8 megabyte FLASH Slip jaw continues as in the B780 base unit An automatic imaging mode with handling time of no more than five seconds per document will be provided for financial teller use OPOS on Win 98 00 XP plus Java POS on Red Hat Linux Future releases of additional operating systems may include an embedded XP for POS The host interface will be either USB standard B unpowered receptacle and RS232 or Ethernet RJ45 and RS232 Speed at top front entry Speed from bottom feed Certifications Reliability printer B780 Two Color Therm
22. ble or disable data scope mode sssssssssssssseseesssssssssesseersessnsssesseerseesonssessteesererssssss 25 Enable or disable receipt test MOde sssssssssssssssersssssssssosstetsessnsssssseressrssessessreeseessssssss 26 Setting the printer emulations and software OPTIONS s ss sssessssssssssoseeessssssssessceeseese 27 Chapter as Using the Printelsesmnersossnesnisnnnanrerinen e RE 29 Printing on forms or checks for both B780 Printers cssssscsscsscssecssecseccssesseesseeseesecsseeses 29 Verifying and validating checks for both B780 printers ccsssssssssecseccssecseecseecsecsseessceees 31 Inserting checks or Cards for imaging SCANNING c sesssssscseessesscesesssecsesseessesseesseeeeseeseees 32 Inserting checks for imaging or check verification seesssscsecstecssecseecseccseceseesseccsecssecsseeses 32 Tips for Avoiding Problems csc cscaccaczssizcncerasstinccoscedaccaceCedeop hanes tacees aetna sanconstancetentenstaneecaneessnes csustere 33 HVS APNE E E E busi aaceatehubiacatitaccudcacatdstanstebensuacenee 34 PASSE IMU S ersen ni anea onde san nia ea ae E eanons 35 Chapter 5S MOUS IO OTIC oar csseccucece tes ccetaracscocertecertiarteesenccenstcnsesterseceetertuennaetceereentetancrteesteteeeetic 36 Status Indications for both B780 printers sssessssssseseesseeeeeeeeeeeseeeesreeeeesrereerrersersesseessessess 36 Printer DSSS secscanczscscosssasessacavcensssazcaestcsacesueaichaceyanegetearsescrtesccssthenues
23. bles on the following pages B780 Two Color Thermal Impact Hybrid Printer User Guide On line light indications Printer status Off No power Fast blink Firmware download Fast blink Level 0 diagnostics Occurs at power on and on reset Fast blink Cover open receipt or slip Paper out Carriage jam Slip jam Knife jam Slow blink Paper low Temperature error Voltage error Steady On All other states Paper status Error Light green Paper Feed Button Slip in Light green Receipt Cover Receipt Reset Button Front Cover Slip or check Status indicators for both B780 Printers B780 UG00001 B 10 06 Chapter 5 Troubleshooting 37 Printer beeps Condition Printer beeps ina single double or triple pattern at first power on The on line paper status error light blinks in the same pattern and the printer won t power up Printer beeps during normal operation Possible causes The printer has a problem with its electronics The printer may be programmed to beep during normal operation by the software application used on the host computer What to do Contact a service representative Consult your application software manual Printer will not print Condition Possible causes What to do The on line paper status or error light blinks and the printer won t print Printer has no power light not on Printer has power doesn t print prop
24. canner surface is dirty Open image cover See Clearing a paper Contacting a service representative jam on page 40 Wipe both scanner surfaces with clean dry cloth For serious problems such as the printer not printing not communicating with the host computer or not turning on contact TPG technical support at 1 877 209 0156 For self maintenance organizations a service guide and other service documents can be obtained from TPG Returning a printer Follow the instructions in Chapter 3 if you need to return a printer for servicing B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 42 Chapter 6 Ordering Paper and Supplies Chapter 6 Ordering Paper and supplies Ordering from TPG Printer parts accessories and small quantities of paper can be ordered directly from TPG While the TPG part numbers are listed here for your convenience keep in mind that these numbers may change before this guide is updated To place an order or get more information call your TPG representative or the sales line at 800 732 8950 TPG can provide paper in small lots for product evaluation and testing Contact your TPG representative for more details Ordering thermal paper Thermal paper specifications The printer requires qualified thermal paper with the following dimensions Width Diameter Length 80 0 2 mm 3 15 0 02 83 mm max 3 27 The paper must not be attached at t
25. cwu C E HE Printer and Imager Specifications Printer Output Receipt Station Slip Station Print Method Direct Thermal 203 DPI 9 Pin Impact Character Cell Size 13 x 24 10 x 24 7x7 12x7 5x9 CPI 15 6 20 3 13 9 amp 16 8 Print Columns 44 amp 56 42 amp 51 Print Line Width 2 8 in 72 mm 3 02 in 76 8 mm Printing Speed Monochrome 53 3 LPS 180 mm sec 4 8 LPS 16 mm sec Color 26 7 LPS 100 mm sec Character Sets Page 437 737 850 852 858 with Eurosymbol 860 862 863 865 866 and 1252 Expanded character sets available Bar Codes UPC A UPC E Code 39 Code 93 Code 128 JAN8 and JAN13 EAN Interleaved 2 of 5 Codabar PDF 417 receipt station only Auto Cutter Partial Cut B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 Chapter 2 About the Printer and Imaging 7 Printer and Imager Specifications continued MICR Reader Character sets fonts E 13B and CMC 7 auto discriminate Integrated in slip station Check Read Rate 99 minimum Parsing Formats Physical B780 Base Unit E 13B only Programmable to any format Dimensions W x D x H Weight Power Requirements 6 5 in x 11 4 in x 6 6 in 165 10 mm x 289 56 mm x 167 64 mm Approximately 8 pounds 24 VDC 3 Amps Physical B780 Base Unit with Imaging Dimensions W x D x H Weight Power Requirements Software and Firmware Capability 6 75 in x 13 in x 6 75 in 171 45 mm x 205 74 mm x 17
26. e 22 B780 Two Color Thermal Impact Hybrid Printer User Guide WARNING Using this device without a grounded outlet is a safety hazard and voids the printer Warranty Safety FCC and CE Mark designation 3 Plug the power cord into the power supply then plug the power supply into an outlet The green light on the top cover will light up B780 UG00001 B 10 06 Chapter 3 Setting up the Printer 19 Cable routing Prevent the printer from being accidentally unplugged by making sure the cables are routed as shown in the illustration below Connector Communication Power Cover Connector Supply Closed RS 232C 9 pin Cable Route straight Straight out back of back printer and tighten screws USB Cable Strain Relief Power Supply Strain Relief Cash Drawer Cable Back of Printer USB Power Supply USB Cable Cable Strain Relief Strain Relief Test printing of both B780 printers This test prints a complete list of printer settings Diagnostic form and partially cuts the paper see sample on next page The test items listed may vary depending on the printer model This printout is useful to a service representative when there is a problem If the quality of the test printout is poor missing or faded text see the Troubleshooting section on page 41 Instructions at the end of the test printout describe how to enter the configuration menu The configuration menu allows you to
27. eed Button Slip in Light The printer s standard command set allows it to work with software written for TPG or other compliant printers A variety of sensors enable the printer to communicate its status to the host computer The printer also has an electronic journal feature The easy to use thermal printer requires no ribbon or ink cartridge Load new paper by simply opening the clamshell receipt cover and dropping in a new roll This section describes the printer s features and options in more detail B780 UG00001 B 10 06 Chapter 2 About the Printer and Imaging 3 The B780 ColorPOS printer with imaging Receipt Imaging Module Cover Slip or check Description of B780 printer with imaging The TPG B780 ColorPOS printer is also available with an imaging feature This allows you to make scanned images of checks ID cards or other items and then print those scanned images The imaging module is added to the B780 base printer so the imaging printer has all of the same features and electronics as the original TPG can build a dual sided imaging capable printer at the factory or you can install an upgrade kit yourself on an existing B780 ColorPOS printer and upgrade the original printer Items to be imaged can be inserted either at the standard slip position or the scanner front top Front top inserted items can range in size and thickness from receipt paper and checks to hard laminated ID cards dependi
28. ehastsncousiuess ueedasedssouteceaveavens a7 Printer will not PriNt esisicccscies acdc tv scatacenscxsacsecusaudaceebaesctuen azeietaiastunctalacastuszcoaseuceteanebectoa es 37 On line paper status error light flashes csssssssssssecsssecsecsscssecssecseccsseeseecseesseesseesseeses 38 Slip in lig tdoes TOU CONTE ON axcscctascstesihieetsccta starts reacieduirauucausinaunaduxtacsicn 38 Check print quality pOOTf csccasscssccecesescessustdstcereestceesastone iipescasesussSets sdaconarancastetedccanescancetads Ceartes 39 Slip station and MICR problemS ssssssserssresessrssersresesseesesseeressrenssessessessessnssessnnsnnssnsenssns ss 40 Knife does not Operate sseeseeseeseeseeseessssserserseessessesssssssssssnsnnseneeneenseneeneententsetsersereerreeeee 41 Other CONGIN ONS ncisaoiunadiioneniidaimibenaunusuunisMdnanunaaieladoRin 41 agree Cel gare p12 id 2 4 chee eum meer Oem ee en NOR ro TWP EOP TON an Pet TEN 41 Contacting a service representative sssseesssessessesessesesssessssseossserssseesssceessseeessseessseeessseeosesee 41 B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UGO0001 B 10 06 Contents iii Chapter 6 Ordering Paper and supplies iscncnisntaindnnseainnannannanuinaniuonn 42 Ordering thermal Papen Secs cectscesescccetececcee sex escacctvecsteeststaciccessenteeaertastecesParteneustardeceederreastensteueeeees 42 Thermal paper specificationS ssssssssssseersessssssesteserssssssssseesterss
29. er Cable Routing on page 22 2 Plug the printer end of the USB cable into the USB 4 Plug the computer end of the USB cable into the connector port on the printer computer B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 18 Chapter 3 Setting up the Printer If installing the Ethernet communication cable Ethernet communication connector panel ain Ethernet Power connector supply A connector 1 You don t need to turn off the computer Plug the printer end of the Ethernet cable into the Ethernet connector port on the printer A Make sure the connector snaps firmly in place 2 Plug the computer end of the Ethernet cable into the Ethernet port of the computer Make sure the connector snaps firmly in place 3 After you have connected the printer you may need to set the printer internal parameters for Ethernet operation See Ethernet Terminology and Setup section of the B780 Programming Guide Power supply cable CAUTION To avoid damage to the printer connect the power supply cable last 9 pin RS 232C USB communication connector panel configration sample shown Ta E A T T T Power RS 232C USB supply communication connector connector connector 1 Plug the power cord into the back of the printer 2 Route the cash drawer and power supply cables through the strain relief tab on the back of the printer as shown under Cable routing on pag
30. erate with any of the covers open The knife is jammed Open the receipt cover and check the knife Do not force the cover if it will not open Clear any jammed paper you can see Tear off any excess paper against the tear off blade The slip is jammed Open the front cover and clear paper from path The carriage is jammed Open the front cover and clear paper from path Receipt paper is low The printer has 5 to 10 meters 15 to 30 fee of paper left Change the paper soon to avoid running out of paper part way through a transaction See Installing new receipt paper on page 17 Thermal print head The print head may overheat when printing ina temperature is out of range room where the temperature is too high or when printing high density graphics continuously regardless of the room temperature In either case the printer will shut off If the temperature of the print head is too hot adjust the room temperature or move the printer to a cooler location If the print head is overheating because of printing high density graphics continuously reduce the demand on the printer DC supply voltage is out of If paper is not low and no conditions indicate that range the thermal print head is too hot the power supply voltage is out of range Contact a service representative Slip in light does not come on Condition Possible causes What to do Light does not turn on No check or form in printer Ensure the check or form is a
31. erly B780 UG00001 B 10 06 The receipt paper may be out the cover open the knife jammed the supply voltage out of range or the print head temperature out of range Power supply may be defective Cables may not be connected DIP switches not set correctly All other causes Check that the receipt paper is properly loaded and covers are closed See the table on page 41 If the problem continues contact a service representative If the power supply is plugged in but does not come on you need to order a new power supply Contact a service representative Check all cable connections Check that the host computer and power supply are both on the power supply is turned on by plugging it into a live outlet Look for the green power light to show that the printer has power See Connect the cables on page 19 On rear of printer check the switch setting DIP switch one should be off up for normal operation Contact a service representative B780 Two Color Thermal Impact Hybrid Printer User Guide 38 Chapter 5 Troubleshooting On line paper status error light flashes Condition Possible causes What to do On line paper status or Receipt paper is out Change the paper immediately Do not try to complete error light is blinking a transaction without paper or you may lose data See Installing new receipt paper on page 17 Receipt or front cover is open Close the cover The printer can not op
32. figuring the printer select No The printer returns to the configuration menu where you can set parameters again A776 B780 Printer Config Menu This config Menu allows you to set general printer parameters Sub menus are entered and selections are made using the Paper Feed Button short click Feed Button is quickly depressed then released long click Feed button is held down for more than 1 second then released CAUTION The settings are predetermined in factory and should not be changed If you must change the settings do so carefully to avoid changing other functions HR KIRA RK RARER kkkkkkkkkkk MAIN MENU kkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Select a sub menu EXIT gt 1 click Print Current Configuration gt 2 clicks Set Communication Interface gt 3 clicks Set Diagnostics Modes gt 4 clicks Set Emulation Software Options gt 5 clicks Set Hardware Options gt 6 clicks Set Paper Type gt 7 clicks Set Firmware Features gt 8 clicks Enter code then hold Button DOWN at least 1 second to validate B780 Two Color Thermal Impact Hybrid Printer User Guide 24 Chapter 3 Setting up the Printer Communication interface To change the communication interface settings except Ethernet enter the configuration menu select Set Communication Interface from the main menu and answer Yes to SET INTERFACE TYPE
33. first and then plug in the power supply CAUTION DO NOT plug the USB cable here USB Strain Power Cash drawer connector Relief supply connector connector dcp 2 3 9 pin RS 232C DIP communication switches connector Note Connector panel varies with printer configuration The 25 pin serial and Ethernet connector versions are not shown Cash drawer cables The cash drawer cable connects the printer to one or Note two cash drawers If your system has two cash drawers attacha CAUTION Y cable to the printer s cash drawer connector as shown Be careful to connect correct cable into printer only at the cash drawer connector B Plug the cable into the cash drawer connector Y cable standard phone jack located at the rear of the printer Cash drawer Printer Cash drawer Printer connector standard phone jack B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 Chapter 3 Setting up the Printer 17 Communication cables The communication cable connects the printer to the host computer If installing the RS 232C communication cable RS 232C 9 pin RS 232C 25 pin communication connector panel communication connector panel BAN lew oE o B B I l Power 9 pin RS 232C USB Power 25 pin RS 232C supply communication connector supply communication connector connector not used connec
34. ge the paper immediately or data may be lost The printer can accept and store only a limited amount of data without paper Memory overload can occur in the buffer leading to a total loss of data If you are changing the type of paper monochrome vs two color ColorPOS version send the Set paper type 1D 81 mn command description found in the Programming Guide Refer to the Set paper type selection in the configuration menu See the section on Configuring the printer B780 Two Color Thermal Impact Hybrid Printer User Guide Open the receipt cover and remove the used roll and core if present Tear off the end of the new roll so that the edge is loose Place the roll into the paper bucket with the paper unrolling from the bottom of the roll and with a few inches of paper extending over the cabinet front Close the receipt cover while holding the paper over the front of the cabinet Remove the excess paper by tearing it against the blade Press the paper feed button to advance the paper if necessary B780 UG00001 B 10 06 Chapter 3 Setting up the Printer 15 Removing and installing a ribbon cassette in B780 printers Change the impact printer s ribbon cassette if it is printing lightly or produces marks lines or other inconsistent printing on the slip CAUTION Use of other than an approved TPG ribbon cassette can void all warranties and cause damage from jamming and other ribbon problems
35. he core Use paper with a colored stripe at the end to indicate that the paper is running low 98 meters 321 2 4 mil thick The above lengths are based on a core diameter of 22 0 5 mm 0 87 outside 11 5 0 5 mm 0 45 inside Manufacturers Contact the converter of your choice to order paper TPG recommends the following paper grades produced by their respective manufacturers There are a number of paper converters qualified to provide this paper provided the POS rolls are from these recommended grades Monochrome black ink paper Note When changing paper type you need to set the printer to that paper type by sending the Set paper type command 1D 81 m n or by changing the paper type setting in the configuration menu Qualified manufacturers Phone Paper grade density Appleton Papers Inc USA Voice 800 922 1729 Optima T1030 Light 825 E Wisconsin Ave Fax 800 922 1712 Optima T1012A Standard Appleton WI 54912 Kanzaki Specialty Papers USA Voice 888 526 9254 20 Cummings St Fax 413 731 8864 Ware MA 01082 2002 Jujo Thermal LTD Voice 358 2 8393 2900 P O Box 92 FIN 27501 Fax 358 2 3893 2419 Kauttua Finland B780 Two Color Thermal Impact Hybrid Printer User Guide Optima POS Plus Light Optima T2162 Light Optima Superior Standard P 300 P 310 Standard P 350 Standard P 354 Standard P 390 Standard TO 260 Standard TO 381L Standard AF50KS E
36. he instructions for loading paper 2 Turn the printer so the back is facing you Set DIP switch 1 to the On position down 4 Open the receipt cover and press the reset button while holding the paper feed button Use the eraser end of pencil to press reset button The printer beeps prints the diagnostic form and the configuration main menu The printer pauses and waits for a main menu selection to be made see sample printout below Switch 1 is shown in the on position Off 00000 0000 Back of printer B780 UG00001 B 10 06 7 Chapter 3 Setting up the Printer 23 Follow the printed instructions on the scrolling menu by pressing the paper feed button as indicated below to make selections e Indicate Yes with a long click Press and hold paper feed button for more than one second e Indicate No with a short click Press paper feed button quickly Continue through your menu selections until you are asked Save New Parameters Select Yes or No a Ifyou wish to save select Yes then return DIP switch 1 to the Off position up b Press the reset button The printer resets with the new selections You can verify the setting by pressing the paper feed button to print out a diagnostics form or by holding the paper feed button and opening and closing the receipt cover If you would like to continue con
37. he slot from the top or side with the print side toward you You may feel a slight resistance when the form contacts the form stop Move the form or check to the right until it is aligned against the right edge of the slot Slide the form or check downward until the green slip in light on the top cover turns on This indicates that both sensors are covered Follow the instructions from the host computer The printer begins printing Remove the form or check after it has been fed back out Follow the instructions from the host computer to finish the transaction B780 Two Color Thermal Impact Hybrid Printer User Guide 30 Chapter 4 Using the Printer Proper insertion of multi forms for both B780 printers CAUTION Failure to insert multi forms properly can jam the printer and damage the form Be sure to insert multi part forms glued edge first as shown in the drawings on this page whether inserting the form from the front top or side Glued Edge Front insertion printing glued edge leading Top or side slip in printing No perforation holes to right side B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 Chapter 4 Using the Printer 31 Verifying and validating checks for both B780 printers The printer s MICR check reader enables check veri Note fication and validation by inserting a check in either the front or the tap of the printer To make sure that the printer proper
38. iations When the printer prints high density color print lines text or graphics it automatically slows down Factory setting is 100 B780 Two Color Thermal Impact Hybrid Printer User Guide CAUTION Choose a print density setting no higher than necessary to achieve acceptable print density Failure to observe this rule may result in a printer service call and may void the printer warranty Running at a higher energy level reduces the print head life Consult your TPG technical support specialist if you have questions e Power supply wattage Max power You can choose between a 55 watt or 75 watt power supply This matches the wattage of the printer to the power supply The 55 watt power supply is standard The 75 watt power supply allows the printer to print faster with a higher dots per inch coverage e Alternate reset feature This feature allows you to reset the B780 by opening and closing the front cover instead of using the dip switch or reset button e Paper low sensor Allows the user to enable or disable the paper low sensor e MICR Allows the user to enable or disable the MICR to read checks e MICR dual pass option This feature when enabled allows the printer to attempt a second reading of the check MICR number if the first attempt was unsuccessful B780 UG00001 B 10 06 Chapter 4 Using the Printer Chapter 4 Using the Printer 29 Printing on forms or checks for both B780 printers For several types of
39. id Harsh Environments The B780 printer is a durable piece of equipment and can withstand a range of physical environments However the printer s internal mechanical components are vulnerable to dust and airborne chemicals particularly in places like home improvement stores garden shops and warehouses In these kinds of environments you will need to make sure that your printer is cleaned regularly to make sure it keeps working properly To prolong the life of your printer we recommend regularly inspecting and cleaning the MICR read head sensors carriage shaft and printer mechanisms Paper CAUTION Use of paper other than that approved by TPG can damage the printer and void all warranties MICR heads CAUTION Make sure you don t insert a check into a printer with a paperclip or staple attached B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 34 Chapter 4 Using the Printer Cleaning Cleaning the printer cabinet Clean the outside cabinet as needed using any household cleaner made for plastics You may want to test a small unseen area first Wipe the paper compartment with a clean damp cloth The cabinet materials and finish are durable and can tolerate cleaning solutions lubricants fuels cooking oils and ultraviolet light Cleaning the thermal print head WARNING Don t touch the thermal print head as this can cause burns CAUTION Do not attempt to clean the inside of the printe
40. imum 51mm 2 inches wide 68 mm 2 68 inches long Side insertion minimum 51mm 2 inches wide 203 mm 8 inches long Single ply forms should be on paper that is greater than 15 pounds Multiple part forms up to four parts should be no thicker than 0 40 mm 0 014 and a minimum thickness of 0 08 mm 0 003 CAUTION Do not use forms containing holes along the top or right edge Forms for use with flip check minimum 70 mm 2 75 inch wide 152 mm 6 inch long The slip form should be flat and 6mm without curls or wrinkles especiall 0 236 y at the top Considerations for glued edges on lt Slip edge slip paper a No glue on bottom edge Paper feed b Right or top edge Paper direction Paper holes and feeding and insertion are low reflection affected by gluing method prohibited areas length of edge and quality of oe glue used A c Left edge or wide slip paper Skewing may occur The Slip sensors that activate the slip in light use a reflective photo sensor Donot use paper that has holes or dark areas with low reflection less than 60 reflection at the slip sensor location Area A in the illustration above Thin paper should be used between the top and bottom sheets of multi part paper Thick paper reduces the copy capability For best print quality on the bottom sheets of multipart forms use the double strike mode If any part in a multipart form e
41. ing the equipment off and on the user is encouraged to contact TPG immediately TPG Inc is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by TPG The correction of interferences caused by such unauthorized modification substitution or attachment will be the responsibility of the user WARNING In order to ensure compliance with the Product Safety FCC and CE marking requirements you must use the power supply power cord and interface cable which are sold for use with this product or which meet the following parameters Power Supply UL Listed QQGQ NEC Class 2 power supply with SELV Secondary Extra Low Voltage non energy hazard output limited energy source input rated 100 240 Vac 1 5 0 8 A 50 60 Hz output rated 24 Vdc 2 3 A for 55 watt unit 100 200 Vac 2 0 A 50 60 Hz output rated 24 Vdc 3 125 A for 75 watt unit Use of this product with a power supply other than the TPG power supply will require you to test the power supply and TPG printer for FCC and CE mark certification Communication Interface Cable A shielded 360 degree interface cable must be used with this product The shield must be connected to the frame or earth ground connection or earth ground reference at EACH end of the cable Use of a cable other than described here will require that you test the cable with
42. is 50 percent it means that the printer should only print for 30 seconds out of every minute If the duty cycle is 25 percent the printer should print for 15 seconds and then be idle for another 45 seconds 3 Reduce the temperature of the room where you put the printer Keep in mind that the temperature may also be affected if the printer is exposed to direct sunlight near a space heater or heat lamp and so on CAUTION If the duty cycle exceeds the limits shown in the table below the receipt print head will heat up and shut down This may damage the print head Allowable duty cycle measured over one minute of continuous printing Ambient temperature 25 C 35 C 50 C Amount of solid coverage 77 F 95 F 122 F 20 100 50 20 40 50 25 10 100 20 10 4 For reference e Atypical receipt with text contains some blank A solid black line is 100 dot coverage spaces is approximately 12 dot coverage e Duty cycle is the percentage of time that the A full line of text characters every cell on the line specified Amount of solid coverage can be printed has a character in it is approximately 25 dot during a one minute period of time coverage Example at 20 solid coverage 35 C temperature a 50 duty cycle is to be used resulting in 30 seconds of e Graphics are approximately 40 dot coverage printing and 30 seconds without printing e Barcodes are approximately 50 dot coverage Avo
43. lide the media straight forward into the feed rolls until the green slip in light on the top of the printer comes on Note The MICR line of a check cannot be read by the MICR reader in this position Lower Slip table Top Slip table Inserting checks for imaging and check verification If the MICR line of a check must be verified read before scanning then the check must be inserted at the lower slip table Note Cards or thick media cannot be inserted at the lower slip table Slide the media forward and to the right until the green slip in light comes on Then hold the media to the right and release it as soon as the printer begins to run B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 Chapter 4 Using the Printer 33 Tips for Avoiding Problems Prevent overheating of the print head Overheating of the thermal print head is one of the most common causes of printer problems To avoid overheating do one or more of the following 1 Reduce the amount of solid coverage when printing receipts 2 Reduce the time of continuous printing or the duty cycle The duty cycle is the percentage of time that the printer can be actively printing in any sixty second period of time The duty cycle will vary for your printer depending on the temperature of the room where you have set it up and the amount of print coverage and it is expressed as a percentage in the table below For example if the duty cycle
44. ligned properly Check or form incorrectly inserted See Inserting checks or cards on page 37 B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 Chapter 5 Troubleshooting 39 Check print quality poor Condition Printer starts to print but stops the form is being printed Forms print is light or spotty Ribbon cassette is worn Light print smudging or slip skews Possible causes Communication error or software error Form inserted incorrectly Impact print head is dirty or defective Improper platen gap Ribbon cassette is defective page 18 Replace the ribbon cassette Platen gap needs adjustment What to do Check the interface cable Check that while software is working properly See Printing on forms or checks on page 33 Contact a service representative Contact a service representative See Removing and installing a ribbon on See Removing and installing a ribbon Contact a service representative Receipt print quality poor Condition Possible causes What to do Colored stripe on receipt Receipt does not come out all the way Printer starts to print but stops Print is light or spotty B780 UG00001 B 10 06 Paper is low Paper is jammed Paper is jammed while the receipt is being printed Paper roll loaded incorrectly Thermal print head is dirty Print head is defective Change the pape
45. ly verifies and validates a check make sure that you smooth out any folds and wrinkles and insert the check correctly into the MICR printer Check orientation face up Front Cover To verify and validate a check inserted from the Note front If the terminal indicates an incorrect read 1 Place the check face up on the slip table with the of the MICR bottom edge of the check to the right Move the check to the right so it aligns along the check guide e Remove the check e Reinsert the check following steps 1 2 and 3 2 Slide the check straight forward into the printer until the green slip in light on the top right edge of the 4 Remove the check only when it is fully released by printer comes on indicating both sensors are the printer covered 5 Continue to follow the instructions from the host Note computer to finish the transaction Hold the check to the right against the check guide and release it as soon as the printer begins to run 3 Follow the instructions on the host computer to complete the MICR process The computer tells the printer to feed the check into the printer read it and then back it out again B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 32 Chapter 4 Using the Printer Inserting checks or cards for imaging scanning Place the checks or cards or other media on the top slip table as shown in the figure below for imaging only S
46. mmands and or Image transfer i e RS232 printer commands and Ethernet image transfer However TPG does not recommend that the RS232 interface be used for image transfer as it is too slow USB RS232 Dual Interface Option e The dual capability interface consisting of RS232 and a USB 1 1 interface compatible under the USB 2 0 full speed specification The USB driver may use two pairs of bulk pipes so USB functions are an enhancement of those defined in the B780 B780 FS If a USB cable is plugged into the interface card the RS232 interface is disabled Therefore printer commands and image transfer can be done either on the RS232 interface or the USB interface TPG does not recommend that the RS232 interface be used for image transfer as it is too slow Using Ethernet requires site configuration planning and assigning fixed IP addresses Generally one side acts as a client and has to know the server IP address and the other side is the server always ready to accept incoming clients The Ethernet speed of the host or router should be limited to 100 baseT for now To use Ethernet to connect the printer to a hub or router you will need a standard RJ45 CAT5 cable or a crossover cable send and receive pins are crossed if the printer is directly connected to a host personal computer Any logical dual connection uses Ethernet for images and has the printer as client sending images to a server either to a shared image archive or
47. n cassette 3 million character life Qty 12 A152 0011 purple long life ribbon cassette 5 million character life Qty 12 A152 0012 black long life ribbon cassette 5 million character life Qty 12 Documentation and LogoEZ utility Contact a sales representative to order the following B780 User Guide B780 UG00001 A776 B780 Programming Guide A776 PG00001 A776 B780 Service Guide A776 SERVO01 TPG certified service technicians only B780 ColorPOS Setup Guide B780 SUG00001 TPG LogoEZ colorization utility Downloadable from the TPG Web site www tpgprinters com documentation provided in pdf format B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 B780 UG00001 B 10 06
48. nformation H W parameters Resident Code Pages 1 Flip DIP switch 1 down Flash Memoriy Size 2 Mbytes Flash Logos Fonts 1024 kbytes Flash User Storage 64 kbytes Flash Journal Size 64 kbytes SRAM Size 512 kbytes Head setting D Paper Type setting Type 0 Monochrome Color Density Adj n a Print Density Mono 100 Max Speed 180 mm sec Max Power 55 W Paper Low Sensor Enabled MICR Enabled MICR Dual Pass Disabled MICR DC offset 80 Check Flip Disabled Slip Normal Alignment ODh 13d Compressed Alignment OCh 12d Comm Interface RX Buffer Size 4096 Interface type RS232 USB Parameters Baud Rate 115200 Data Bits 8 Stop Bit 1 Parity NONE Flow Control DTR DSR Reception Errors Ignore USB Driver Type RS232 Emulation 437 850 852 858 860 863 865 866 1252 862 737 Logo s defined NO User Char s defined NO Journal Unused 64 kbytes To enter Printer Config Menu 2 Reset the printer while holding the Paper Feed button down Sample diagnostic menu and print test for a printer with a serial connection Ethernet diagnostic printout not shown Ethernet parameters can not be changed in the configuration menu B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 Test Printout with imaging A776 B780 Diagnostics Form ReceiptWare Enabled Model number Serial number Boot Firmware Revision CRC P N Flash Firmware Revision CRC P N Imager Bank 1 Revision Check Sum
49. ng a DINGO scccustensshiterrensiacinsiaaviliiiaiiesss asinine EEST EESE N SECESE Nr EERS EEE Ss 14 Installing new receipt paper for both B780 printers sssccsscsscssecssecseecsseeseecseesecseeesseeses 14 Removing and installing a ribbon cassette in B780 printers ssesssssessessessssssssssssssssssesssss 15 Removing a used ribbon cassette es ssssssssesssssssssseeseessesssssseesteesessusssessreeeressnssesseeesrrsensssss 15 Removing a ribbon on a printer with iMAaGiNG sscssccssccsecssecsccssecssecnseceecseesecesseess 15 Installing a new ribbon cassette eessssssseesessessssseseeserssesssssseesteesrssssssessrersresonssesseeesrrssesssss 15 C nhectthe cables tscnmecsusnisninnannniapnaan a aA E a AAT NEERA 16 Cashdrawer Cables orisii a e EE EEE EE EAEE TE ST OEREN 16 Communication Cables siuisciserntaontinnaracniandonmntendunialnatainnmmnndanniney 17 Cale OUTER G enen EE E dew ne an 19 B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide Contents Test printing of both B780 printerS xsscss ceases sta a essa cess cates ce reccee cece eens 19 Printer and imager configurations a caccsiascrccnse ccaratensertsecereeeesteicnsteesartaderacterrterieonertenr enacts 22 Conng ring the printen gener cement cree ean nn eer te nen nee nS nO Een ene eee 23 Communication interface css cscccces sce steucclucsepnccesanence css tancesvsesseusecscnanetiunsssteasecssscanueassteazens 24 Diagnostic TASS prenna n R E AEAEE 24 Ena
50. ng on use of either the slip entry or the readily accessible top front feed entry Documents can exit at either of the entry points or at the back of the flat top going over the receipt print section B780 UG00001 B 10 06 C Onine Paper status Receipt Cover Error Light green Paper Feed Button Slip in Light C green CAUTION To prevent document or printer damage top inserted documents cannot be fed down to the curved paper path of the slip station B780 Two Color Thermal Impact Hybrid Printer User Guide 4 Chapter 2 About the Printer and Imaging Operating systems supported by the imaging feature TPG provides with each printer a UPOS compatible driver for the following operating systems for any applications that use TPG printers 1 Windows 98SE 2 Windows 2000 3 Windows XP 4 Linux Red Hat version 9 0 or later this is a Java POS driver TPG may provide drivers for other operating systems in the future Communication interfaces supported by the imaging feature Ethernet RS232 Dual Interface Option e The dual capability interface consisting of RS232 capable of running at TPG standard speeds between 9600 baud and 115 2K baud and an Ethernet 10 100 base T interface Protocols implemented for Ethernet are the same as for the B780 B780 FS Ethernet adapter IP address BootP PING raw TCP data transfer LPD and TELNET including Reverse Telnet Either interface can be used for Printer co
51. not designed to prevent access to any of the information stored in its flash memory but there is absolutely no way to alter any captured image in the printer B780 Two Color Thermal Impact Hybrid Printer User Guide 10 Chapter 3 Setting up the Printer Chapter 3 Setting up the Printer Getting Started Before setting up the printer be sure you read and understand each of the sections in this chapter The sections are presented in the order they should be performed a Choose a location for printer without imaging The B780 printer may be set on or near the host computer Be sure to leave enough space behind the printer to With the RS 232C interface you can place the printer up access the cables to 50 feet from the host computer and power supply and 15 feet with a USB interface Try to protect the printer from getting dusty and make sure it is safe from having coke or coffee spilled on it If the printer has a built in Magnetic Ink Character Recognition MICR check reader you may need to make additional adjustments to the printer s location Devices such as computer monitors or large metal surfaces can affect the printer s magnetic field and cause intermittent check reading errors Be sure to place the printer away from sources of interference Place the printer on a level surface and make sure there is enough room to open the receipt cover to change the paper and to open the front cover to change the impact printe
52. r Open the receipt cover inspect the knife and clear any jammed paper Open the receipt cover inspect the knife and clear any jammed paper Check that the paper is loaded properly Use recommended thermal receipt paper Clean the thermal print head with an alcohol pen prior to going back to an approved paper Do not spray the thermal print head with household cleaner as this may damage it and the electronics The thermal print head does not normally require cleaning if the recommended paper grades are used If you have used non recommended paper for an extended period of time cleaning the print head with an alcohol pen will not help Contact a service representative Continued B780 Two Color Thermal Impact Hybrid Printer User Guide 40 Chapter 5 Troubleshooting Receipt print quality continued Condition Possible causes What to do Color print is light Inconsistent printing no two color print Vertical column of print is missing one side of receipt is missing or top or bottom half of characters are missing Variations in paper Incorrect paper setting Paper type used and paper type setting do not match Print head is defective Incorrect print head setting Increase energy level of print head in Color Density Adj of the printer configuration menu See Configuring the printer on page 26 Check diagnostics setting Print diagnostic form and verify paper type set
53. r s ribbon cassette B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 Chapter 3 Setting up the Printer 11 Choose a location for printer with imaging The B780 printer with an imaging unit requires very little counter space and may be set on or near the host computer With the RS 232C interface you can place the printer up to 50 feet from the host computer and power supply and 15 feet with a USB interface Try to protect the printer from getting dusty and make sure it is safe from having coke or coffee spilled on it Place the printer with an imaging module ona level surface and make sure there is enough room approximately 11 inches high 20 inches long and 9 14 inches wide to open the receipt cover to change the paper to open the front cover to change the impact printer s ribbon cassette or open the imager cover to clear a jam B780 UG00001 B 10 06 Be sure to leave enough space behind the printer to access the cables If the printer has a built in Magnetic Ink Character Recognition MICR check reader you may need to make additional adjustments to the printer s location Devices such as computer monitors or large metal surfaces can affect the printer s magnetic field and cause intermittent check reading errors Be sure to place the printer away from sources of interference B780 Two Color Thermal Impact Hybrid Printer User Guide 12 Chapter 3 Setting up the Printer Unpack the
54. r with any spray cleaner Do not try to clean the thermal print head except as recommended or allow any spray to come in contact with it This may damage the internal electronics or thermal print head If the print head appears dirty wipe it with isopropyl rubbing alcohol on a cotton swab or alcohol pen CAUTION Do not use the rubbing alcohol to clean any other parts of the printer This may cause damage CAUTION The thermal print head does not normally require cleaning when recommended paper grades are used If you use paper not approved by TPG paper over an extended period attempting to clean the thermal print head will have little effect on the print quality and could cause jamming and other damage to the printer voiding the warranty If spotty or light printing problems persist after cleaning the thermal print head the thermal print mechanism may need to be replaced Cleaning Out Paper Dust We suggest that you remove paper dust from your printer every six months or so using canned air or some other kind of fan to blow the dust out of the printer Cleaning rollers MICR and imager We suggest that you clean the two contact image sensors every six months or so using a cotton swab and rubbing alcohol B780 Two Color Thermal Impact Hybrid Printer User Guide B780 UG00001 B 10 06 Chapter 4 Using the Printer 35 Paper Jams Clearing a receipt paper jam in all printers To clear a receipt paper jam proceed as follo
55. rinter prints incoming commands and data in hexadecimal format to help troubleshoot communication problems e Receipt test The receipt printer prints two code pages to verify proper printing of the receipt e Slip test The slip printer prints two code pages to verify the slip printer is operating properly MICR test mode The receipt printer prints all characters recognized by the MICR check reader to verify that the printer is properly reading a check inserted in the slip B780 UG00001 B 10 06 Chapter 3 Setting up the Printer 25 Enable or disable data scope mode The data scope mode test prints a hexadecimal dump of all data sent to the printer Hexadecimal code is a base 16 numeric system used in computing where the letters A through F are used for numbers 10 through 15 Your technical staff can use hex code to troubleshoot communication problems You can enable and disable data scope mode by selecting the Diagnostic Modes sub menu of the configuration menu Press the paper feed button as instructed on the Diagnostic Modes Menu to enable or disable the data scope mode test Off normal mode Data scope mode disabled Data scope mode enabled Note Press the paper feed button for at least one second to validate the selection To run the data scope mode 1 After you have enabled the data scope mode exit the configuration menu 2 Runa transaction from the host computer 3 All commands and data
56. s i Contents Table of Contents Chapter 1 ADOUt This GUIde Gc cirmniianiieinusnemincnacuiianin Oud Gameun aaa 1 Chapter 2 About the Prete lab ecesmeancienrasianexinenmar ania naiiediainaiauaunmamntn 2 The B780 ColorPOS printer without iMAGING ssscssecseccseessesssscssesseecscesscsuecescerseesseesss 2 The B780 ColorPOS printer with imaging ssssssssesssssssseseserseeeereeeeeersersesreesrereeseeresese 3 Operating systems supported by the imaging feature scssessseececsecsseeseecseeesers 4 Communication interfaces supported by the imaging feature ssssssssesssssssssssssssss 4 User controls for both B780 printers sssss sssesssssssssseeseesssssssssssseeeseeonsssesseeeserosssssssessereeressssssesse 5 Printer ConnguratioN Sasino E 6 Yo r printer s ID GOdEnenarnsshunenninanena tanuraa E NEn RE 6 Communication interfa CE Sissener eeen neea aE aS ERES RRR 6 Printer and Imager Specifications sssssssssseseserssssssssseeseesssssssssosseeeseeossssessteererosssssssenseresresssssseese 6 Chapter 3 Setting up the Printer sesssssssesssssssssssseeessesssssssssseseessessssssesstersessnsssessereserosnssessresrerssesssss 10 Choose a location for printer without imaging sssssssesrserserseeserseeserssessrereessseserseeseeseese 10 Choose a location for printer with imaging ssssesssssseeesesssssssssseeseessssssssssesrerssssssssesseeeseess 11 Unpack the PtiNterenennenensrennrein n R A ERE 12 Ret rni
57. s subject to change without notice Consult your TPG sales representative for information that is applicable and current TPG reserves the right to improve products as new technology components software and firmware become available No part of this document may be reproduced translated or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of TPG Copyright 2005 Transaction Printer Group Inc a subsidiary of ATSI Holdings Inc All Rights reserved Patents Pending All trademarks or registered trade marks are the property of their respective owners Printed in USA Product specifications subject to change in order to continue meet the needs of the market Trademarks TPG INC ColorPOS and LogoEZ are trademarks of TPG Inc ATSI and its subsidiaries Microsoft and Windows NT are registered Trademarks of Microsoft Corporation in the U S A and or other countries Inside Out Networks Inside Out EPIC and Edgeport are trademarks of Inside Out Networks All other trademarks and registered trademarks are the property of their respective holders Patents Made under one or more of the following U S patents 4886381 5579043 5613787 5651624 5713678 5752779 5789916 5800080 5879090 5887999 5975776 6027266 6085973 6089450 6129465 6155483 6404452 6486902 6504331 5749277 6722754 6739773 6784909 Web Site http www tpgprinters com Content
58. ssnsssessreessrssnsssssreeserssesssss 42 Manufacturers sesssssssseessessesssssssssessessnssessssssnsessenssnneuneunentententssteseeeerseteereererreeeeerereerertereeteseeseess 42 Ordering pap r from TPG resisrnenesiarnnninanunna nn a i 43 Ordering miscellaneous supplies s s ssssssssesssssssssssessssseeeseesetsereerreeeereeeerreeeerrereerrersreserssrssessess 43 RRS FUSS as cerca aaa aaea eaaa ncaa canned E a KENA Raai 43 FOUTS SSC III CAE OTS sccsasccsscenconcsonssnesstacscratcatcnsecctsepsccdesesepetstuseraibete Cede erin e Eia Eain a Eri iaeiiai 45 Check SRO SCHI ead ONS a wcte sce easedcecsu ts aoc sendscecvnuta cues sectan asara E Areir 46 Ordering ribbon CASS OU ccc css ceca ca tatcoctcaezaccncssalcnctecsceusecesileccDedichccunsestcsstavcedansicbesiuccee cs 46 Documentation and LogoEZ utility cuc decsenniaicuiaunienntaacnmentinatemmeanar 46 B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide Chapter 1 About this Guide 1 Chapter 1 About This Guide This guide is for users of TPG Point of Sale printers and for any in house service staff who are responsible for maintaining them What the printer does Chapter 2 About the Printer How it communicates Operator controls Standard features General Specifications Preparing for installation Chapter 3 Setting up the Printer What comes with the printer Packaging Connecting the printer to the system Configuring the printer for your needs Testing the prin
59. ter Printing on forms or checks Chapter 4 Operating the Printer Verifying and validating checks Clearing paper jams Tips for preventing problems Error signals visual and audible Chapter 5 Troubleshooting and Service Finding and solving printer problems Technical support Replacement paper options Chapter6 Parts and Supplies Specifications and manufacturers Spare parts and accessories B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 2 Chapter 2 About the Printer and Imaging Chapter 2 About the Printer The B780 ColorPOS printer without imaging Receipt Cover Receipt Front Cover Slip or check Description of B780 printer without imaging The TPG B780 is a small efficient printer for banking It features fast black and white or ColorPOS receipt printing The B780 also features an impact printer that prints checks or multi part forms that you insert manually These forms can have up to four parts and can be in a variety of sizes Built in Magnetic Ink Character Recognition MICR check validation is an optional feature of the B780 printer The B780 fits easily in spaces where no other hybrid printer can and connects to most host computers via the Dual 9 pin USB interface or 25 pin RS 232 interface Powered USB and Ethernet interface are also available B780 Two Color Thermal Impact Hybrid Printer User Guide CF On line Paper status Error Light green Paper F
60. ter settings to avoid possibility of changing other settings that might affect the performance of the printer The following functions and parameters can be changed in the scrolling configuration menu except for those marked with an asterisk e Communication Interface RS 232C serial interface Universal serial bus USB Ethernet cannot be set see next page 27 RS 232C serial interface settings Baud rate Data bits fixed at 8 Stop bits fixed at 1 Parity Flow control Hardware DTR DSR or Software XON XOFF Data reception errors Alternate DTR DSR Diagnostic Modes Normal Datascope Receipt test Slip test MICR test Check flip test B780 Two Color Thermal Impact Hybrid Printer User Guide Emulation software options Printer emulations B780 native DH emulation Printer ID Receipt Options Default lines per inch Carriage return usage Default font Font size Slip options Hardware options sub menu Print head setting Paper type Color density Print density mono Power supply wattage max power Alternate reset feature Paper low sensor MICR MICR dual pass option Imaging see Programmer s Guide B780 UG00001 B 10 06 Configuring the printer CAUTION Be extremely careful changing any of the printer settings to the avoid possibility of changing other settings that might affect the performance of the printer 1 Open the receipt cover and check if there is paper in the printer If not follow t
61. the configuration menu See Configuring the printer on page 26 for instructions on how to enter the configuration menu To run the MICR test mode 1 Enable the MICR test mode through the configuration menu Then exit the configuration menu 2 Insert a check into the slip station See Verifying and validating checks on pages 35 36 3 After the printer detects the check the platen closes and the characters are read by the MICR check reader The decoded data is printed as characters on receipt paper The platen then opens and the test is re started 4 The printed characters should match the characters on the check If the MICR check reader misreads a character it will print a question mark 2 If the reader can t read any of the characters NO MICR CHARACTERS appears B780 Two Color Thermal Impact Hybrid Printer User Guide MICR Data 123456789 12345677 010925 To exit the MICR test mode 1 Enter the configuration menu again 2 Disable the MICR test mode 3 Exit the configuration menu 4 The printer returns to normal mode and can again communicate with the host computer B780 UG00001 B 10 06 Chapter 3 Setting up the Printer 27 Setting the printer emulations and software options Printer emulations determine what commands are available to the printer To change the printer emulations settings select the Emulations Software Options sub menu of the main menu and
62. the TPG printer and your system for FCC and CE mark certification Power Cord A UL listed detachable 3 wire power cord must be used where the third wire is the protective earthing conductor For applications where the power supply module may be mounted on the floor a power cord with Type SJT marking must be used For applications outside the US power cords which meet the particular country s certification and application requirements should be used Use of a power cord other than described here may result in a violation of safety certifications which are in force in the country of use Industry Canada IC Radio Frequency Interference Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Voluntary Control Council for Interference VCCI Radio Frequency Interference Statement This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may arise When such trouble occurs the user may be required to take corrective actions COREG FPRUBRSSERESAERA MBS VCCI OR CESC VIAZAHHRRHRECT CORBtRERR CERT SCE MSe5SMCOTFCEMSBVET TOREA EIER BEDBRENSCEMHVET Disclaimer Information in this document i
63. ting The simple design of B780 requires virtually no periodic servicing However if problems do occur they can usually be diagnosed readily by checking the light status indicators below then referring to appropriate section of the Troubleshooting guide on the following pages Status Indications for both B780 printers The on line paper status error light is the light to the rear on the top edge of the printer It may be the first indication that something is wrong The light closer to the front on the right edge of the printer indicates that a form is inserted properly It does not indicate an error For some unexpected conditions the printer communicates the information to the host computer and relies on the application to tell the user that the printer has a problem The following pages describe common conditions that you could encounter and easily fix yourself A few may require that you contact a service representative See Contacting a service representative on page 46 Typical Remedy Procedure If an unexpected condition has occurred take the following general steps 1 Cycle the power of the printer and note its behavior 2 Check the on line paper status error light and compare the indications to the following table 3 Test the receipt printer or slip printer as described on page 22 4 Determine if the condition is with the thermal receipt printer or the impact slip printer and refer to the ta
64. ting to type 0 1 4 or 5 See Configuring the printer on page 26 paper types Contact a service representative Check diagnostics setting Slip station and MICR problems Condition Possible causes What to do Slip in light does not come on Forms or checks skew or catch in the slip station The MICR check reader does not read or misreads checks Form or check not inserted properly There is an obstruction or paper jam in the slip station The check is inserted improperly The check is fraudulent A nearby magnetic source is interfering with the check reader B780 Two Color Thermal Impact Hybrid Printer User Guide Line up the form or check against the check guide wall and slide it toward the front of the printer until it is visible from the top the light should come on Extra long forms may need to be inserted from the side to disengage the Form Stop See Printing on forms or checks on page 33 or Verifying and validating checks on pages 35 36 Open the front cover and check for paper jams or other obstruction in the slip station Clear the jammed paper or obstruction Make sure the check is inserted properly with the MICR characters up See Verifying and validating checks pages 35 36 Make sure that the check is not fraudulent On fraudulent checks the characters the printer reads may be different from those that are visible on the check face Devices
65. tor connector 1 Turn off the host computer 3 Secure the connector by tightening the screws 2 Plug the communication cable into the connector at 4 Connect the cable to the host computer the bottom back of the printer 5 Turn the host computer on If installing the USB communication cable USB communication connector panel clad 5 IO Power RS 232C USB supply communication connector Printer end Computer end connector connector of USB cable of USB cable 1 You don t need to turn off your computer Plug the After you have completed setting up the printer you printer end of the USB cable into the USB connector can install the USB driver onto the host computer port on the printer A Download the USB driver to the host computer from the 2 Route the cable from the printer through the strain TPG Web site at www tpgprinters com Downloads can relief tab as shown under Cable routing on page be found in the Service amp Support section of the site 22 3 Plug the computer end of the USB cable into the computer Make sure the USB symbol on the connector is facing up when you plug it in If installing the Powered USB cable Powered USB communication connector panel 5 Powered USB Computer end connector of USB cable of USB cable 3 Route the cable from the printer through the strain 1 Be sure the host computer is turned off relief tab as shown und
66. utton again To exit the Receipt test mode 1 Enter the configuration menu again See Configuring the printer on page 26 2 Disable the receipt test mode 3 Exit the configuration menu 4 The printer is on line and can again communicate normally with the host computer Enable or disable slip test mode The slip test mode verifies proper printing on a slip Slip test is enabled or disabled by selecting the Diagnostic Modes sub menu of the configuration menu See Configuring the printer on page 26 for instructions on how to enter the configuration menu To run the slip test mode 1 Enable the slip test mode in the configuration menu 2 Exit the configuration menu 3 Inserta slip into the slip station 4 Push the paper feed button Two code pages will be printed 5 To repeat this test preform steps 3 and 4 again To exit the slip test mode 1 Enter the configuration menu again See Configuring the printer on page 26 2 Disable the slip test mode Exit the configuration menu 4 The printer is on line and can again communicate normally with the host computer Enable or disable Magnetic Ink Character Recognition MICR test mode In the MICR test mode the MICR reads the characters on a check but instead of transmitting the values to the software it prints them out You can enable or disable MICR test is enabled or disabled by selecting the Diagnostic Modes sub menu of
67. ws 1 On each side of the receipt cover near where the receipt emerges there is a lip Using one finger from each hand firmly raise the receipt cover 2 Draw the crumpled portion of the paper out of the printer until the smooth portion extends a few inches over the cabinet front 3 When there is paper jammed into the roller in the receipt cover draw the paper out from the roller Note Paper must unroll from the bottom of the roll to ensure that the image prints 4 While holding the smooth paper over the front of the cabinet firmly press the receipt cover closed 5 Remove the excess paper by tearing it against the tear off blade 6 Press the paper feed button to advance the paper if necessary 7 Run a diagnostics test to assure the printer is communicating with the host computer see page 22 Clearing a paper jam in the slip path for all printers To clear a paper jam in the slip paper pass 1 On printers without imaging open the front cover by grasping the cover on each side near the top and swing the cover up and towards you Note On printers with imaging release the front cover with the cover latch button 2 On printers with an imaging module on the right side of the front cover near the paper feed button press the curved front cover release button toward the front and carefully swing the cover up and towards you 3 On either printer grasp the jammed paper and draw it out 4 When
68. xceeds 003 inches in thickness the remaining parts may be unreadable B780 UG00001 B 10 06 B780 Two Color Thermal Impact Hybrid Printer User Guide 46 Chapter 6 Ordering Paper and Supplies Check specifications Check specifications for paper are defined by American Standards ANSI X9 13 and ANSI X9 18 and International Standard ISO 1004 Minimum check size 70 mm 2 75 inch wide x 152 mm 6 inch long Maximum check size 95 mm 3 75 inch wide x 222 mm 8 75 inch long MICR reader additional information e For best results the check should be flat and free of curls folds or wrinkles especially at the edges Wrinkled checks may rub against the ribbon causing them to get ink stains Checks not have paperclips or staples Paper jams MICR read errors and damage to the MICR head can occur e Immediately release the check once the printer starts to feed it Failure to release the check could skew it causing paper jams and MICR read errors Ordering ribbon cassettes To order ribbon cassettes contact your sales representative or order from TPG at the following address or toll free number TPG Inc 950 Danby Road Ithaca NY 14850 Call toll free 800 377 2750 CAUTION Use of other than an approved TPG ribbon cassette can void all warranties and cause damage from jamming and other ribbon problems Stock numbers A152 0004 purple ribbon cassette 3 million character life Qty 12 A152 0005 black ribbo

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