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Administrator`s Guide for the Polycom RealPresence

1. Maximum Admin Settings Area Default Range Value Configurable Dialing Preference Scalable Video Coding Preference H 264 SVC then AVC AVC Only Yes AVC Only Audio Video Video Inputs General Camera Settings Allow Other Participants In a Call to Control Your Checkbox Disabled Yes Camera Enable People Content IP Checkbox Disabled Yes Enable Camera Preset Snapshot Icons Checkbox Disabled Yes Security Global Security Security Profile Security Profile Maximum Maximum Yes High Medium Low Authentication Active Directory Authentication Checkbox Disabled Yes Access Enable Network Intrusion Detection System NIDS Checkbox Enabled Yes Enable Web Access Checkbox Enabled Yes Restrict to HTTPS Checkbox Enabled Read only Note If Restrict to HTTPS is enabled the SNMP Listening Port must be set to 443 Web access port http 16 bit integer Grayed out Read only Note You cannot select this setting if the Restrict 80 to HTTPS setting is enabled Enable Remote Access Telnet Checkbox Disabled Read only Enable Remote Access SNMP Checkbox Disabled Yes Lock Port after Failed Logins Off 2 10 Off Yes Port Lock Duration 1 2 3 5 10 20 30 1 minute Yes minutes 1 2 4 8 hours Reset Port Lock Counter After Off 1 24 hours Off Yes Enable Whitelist Checkbox Disabled Yes Idle Session Timeout 1 3 5 10 15 20 30 45 10 Yes minutes 1 2 4 8 hours 206 Polycom Inc Security Profile Tables Maximum Admin
2. Specifies which stream has precedence when attempting to compensate for network loss e Both People and Content streams People streams e Content streams The stream defined to have precedence experiences less quality degradation during network loss compensation than the stream not having precedence Choosing Both People and Content streams means that both streams experience roughly equal degradation This setting is not available when the Automatically Adjust People Content Bandwidth setting is enabled Polycom Inc 31 Administrator s Guide for the Polycom RealPresence Group Series H 323 Settings If your network uses a gatekeeper the system can automatically register its H 323 name and extension This allows others to call the system by entering the H 323 name or extension instead of the IP address Setting Description Enable IP H 323 Allows the H 323 settings to be displayed and configured H 323 Name Specifies the name that gatekeepers and gateways use to identify this system You can make point to point calls using H 323 names if both systems are registered to a gatekeeper The H 323 Name is the same as the System Name unless you change it Your organization s dial plan might define the names you can use H 323 Extension E 164 Lets users place point to point calls using the extension if both systems are registered with a gatekeeper and specifies the extens
3. Adjust camera position Adjust system volume View camera presets Zoom cameras Mute and unmute the microphones Polycom Inc Managing the System Remotely Managing System Profiles with the Web Interface Administrators managing systems that support multiple applications can change system settings using profiles You can store a RealPresence Group system profile on a computer as a profi le file using the web interface The number of profiles you can save is unlimited The following settings are included in a profile e Home screen settings e User access levels e Icon selections e Option keys e System behaviors Passwords are not included when you store a profile Attempting to edit a stored profile or upload it to more than one system on the Polycom recommends using profiles only as a way to back up system settings network can result in instability or unexpected results To store a profile using the web interface 1 Inyour web browser address line enter the system s IP address 2 Goto Utilities gt Services gt Profile Center 3 Click Download next to Current Settings Profile to download the profile file from the system 4 Save the file to a location on your computer To upload a profile using the web interface 1 Reset the Polycom RealPresence Group system to restore default settings 2 In your web browser address line enter the system s IP address 3 Goto Utilities gt Servi
4. Administrator s Guide for the Polycom RealPresence Group Series Configuring Input Settings Configure the following settings for each Input connected to your RealPresence Group system G Settings that don t apply to the selected input are not displayed Setting Description Enable Specifies the input type You can also choose to Auto select the input type For RealPresence Group 300 and RealPresence Group 500 and RealPresence Group 550 systems Input 1 is always HDCI so you will not see an Enable setting here Note RealPresence Group 300 systems have only one video input RealPresence Group 500 systems have two video inputs but only HDCI and VGA are allowed for the second input RealPresence Group 550 systems have three video inputs but only SDI is allowed for the second input HDMI and VGA are allowed for the third input Model Displays the type of device using the input port Name Displays the default name of the input but you can enter your own name for the device Display as Specifies whether the input is to be used for People or Content The selection you make here determines the available settings for the device in the embedded interface For example a People source has settings for PTZ and near far camera control but a Content source has different settings In this release of the RealPresence Group 550 systems you can only set Input 1 and Input 2 for People and
5. 2 Inthe text field of the new line that appears enter the numbers 3 Click another line in the list to create the service code You can click x to delete any of the service codes Define Outbound Precedence Call Defaults 1 Select the Default Domain to use for outbound calls that is the default network domain RealPresence Group systems come preconfigured for use on the uc and dsn network domains but others can be added Any defined network domain can be chosen as the default domain to use for outbound calls uc and dsn are the preconfigured network domains and uc is the default network domain for this setting 2 Select the Default Precedence to use for outbound calls This setting accepts one of the defined precedence levels from the configured default domain The setting defaults to ROUTINE which is the lowest precedence level defined in the default network domain uc 39 Administrator s Guide for the Polycom RealPresence Group Series 40 Define MLPP Network Domains Although uc and dsn are preconfigured on the system you can edit their settings or create other network domains 1 To edita domain click AL 2 If needed edit the Network Domain Name or change the Allow Incoming Calls setting Disabling the Allow Incoming Calls setting causes the system to reject any calls from this network domain 3 Select a Precedence Level You can define a total of 10 precedence levels 4 Configure these settings Settin
6. Address Displayed in Global Directory Lets you choose whether to display this system s public or private address in the global directory This field is visible only when NAT Configuration is set to Auto or Manual Enable SIP Keep Alive Messages Specifies whether to regularly transmit keep alive messages on the SIP signaling channel and on all RTP sessions that are part of SIP calls Keep alive messages keep connections open through NAT Firewall devices that are often used at the edges of both home and enterprise networks When a RealPresence Group system is deployed or registered in an Avaya SIP environment Polycom recommends that you disable this setting to allow calls to connect fully In environments set up behind a firewall firewall administrators can choose to limit access to TCP connections only Although TCP is an accurate and reliable method of data delivery that incorporates error checking it is not a fast method For this reason real time media streams often use UDP which 45 Administrator s Guide for the Polycom RealPresence Group Series 46 A offers speed but not necessarily accuracy Within an environment behind a firewall where firewall administrator has restricted media access to TCP ports calls can be completed using a TCP connection instead of UDP Systems deployed outside a firewall are potentially vulnerable to unauthorized access Visit the Polycom Security section of the
7. 1 A Server certificate the RealPresence Group system s web server presents this certificate after receiving connection requests from browsers attempting to connect to the RealPresence Group system web interface 2 A Client certificate the RealPresence Group system presents this certificate to a remote server when challenged to provide a certificate as part of authenticating the identity of the RealPresence Group system before allowing it to connect to the remote server Examples of remote servers include the RealPresence Resource Manager system a SIP proxy registrar server or an LDAP directory server When RealPresence Group systems are deployed in an environment that does not have a fully deployed PKI you do not need to install these certificates because all RealPresence Group systems automatically generate self signed certificates that can be used to establish secure TLS connections However when a full PKI has been deployed self signed certificates are not trusted by the PKI and so signed certificates must be used The following sections describe how to generate and use certificates by using the Polycom RealPresence Group system web interface Generating Certificate Signing Requests CSRs The RealPresence Group system allows you to install one client and one server certificate for identification of the RealPresence Group system to network peers In order to obtain these certificates you must first generate a Certificate Sign
8. Administrator s Guide for the Polycom RealPresence Group Series Setting Description Meeting Password Specifies the password users must supply to join multipoint calls on this system if the call uses the internal multipoint option rather than a bridge The meeting password cannot contain spaces or be more than 32 characters 138 Polycom Inc 3 Managing the System Remotely You can configure manage and monitor Polycom RealPresence Group systems from a computer using the system web interface You can also use Polycom CMA Polycom RealPresence Resource Manager SNMP or the API commands The Polycom RealPresence Group system web interface requires only a web browser e Polycom CMA and RealPresence Resource Manager require the management application to be installed on your network e SNMP requires network management software on your network management station e For more information about the API commands refer to the Integrator s Reference Manual for the Polycom RealPresence Group Series Using the Polycom RealPresence Group System Web Interface You can use the Polycom RealPresence Group system web interface to perform most of the calling and configuration tasks you can perform on the local system The Polycom RealPresence Group system web interface is supported only for Microsoft Internet Explorer version 9 0 on Windows 7 and Apple Safari on Mac OS X Accessing the Web Interface To
9. Configuring Certificate Revocation Settings When certificate validation is enabled refer to Configuring Certificate Validation Settings on page 128 the RealPresence Group system tries to validate the peer certificate chain on secure connection attempts for the applicable network services Part of the validation process includes a step called revocation checking This type of check involves consulting with the CA that issued the certificate in question to see whether the certificate is still active or has been revoked for some reason Revoked certificates are considered invalid because they might have been compromised in some way or improperly issued or for other similar reasons The CA is responsible for maintaining the revocation status of every certificate that it issues The RealPresence Group system can check this revocation status by using either of the following methods e Certificate revocation lists CRLs A CRL is a list of certificates that have been revoked by the CA A CRL must be installed on the RealPresence Group system for each CA whose certificate has been installed on the system e The Online Certificate Status Protocol OCSP OCSP allows the RealPresence Group system to contact an OCSP responder which is a network server that provides real time certificate status through a query response message exchange You must configure the RealPresence Group system to use the revocation method most appropriate for your enviro
10. ISDN number LDAP with H 350 or Active Directory Any of the Not Supported Might include following H 323 IP address raw IPv4 address DNS e NTLMv2 name H 323 dialed digits H 323 ID or only H 323 extension e Basic SIP address SIP URI e Anonymous e ISDN number e Phone number 142 Polycom Inc Managing the System Remotely Directory Servers Supported Authentication Protocols Global Directory Groups Entry Calling Information Microsoft Lync Server 2010 and 2013 NTLM v1 only Contact groups but not distribution lists Might include e SIP address SIP URI e Country Code Area Code Number e Country Code National Direct Dial Prefix Area Code Number To successfully call a phone number from the LDAP directory the phone number must be stored in one of the following formats You can configure the system to use the following directory servers when the system is automatically provisioned by a Polycom CMA or Polycom RealPresence Resource Manager system Directory Servers Authentication Global Directory Supported Protocol Groups Entry Calling Information LDAP by a NTLM v2 only Pre defined groups Might include Polycom CMA from the LDAP H 323 dialed digits H 323 ID or H 323 system directory are shown in extension Polycom x RealPresence Group gt CENONE HUME system s directory Microsoft Lync NTLM v1 only Contact groups
11. Configuring Home Screen Icons Polycom Inc Home Screen Icons are the icons that appear in the lower center of the local interface three at a time By default users see the icons shown in the following table in this location Icon Name Menu Content cS This icon appears only when a content source is detected Administrator s Guide for the Polycom RealPresence Group Series 18 Icon Name 7 Settings This icon takes you to the Setting screen where you find System Information Administration and if enabled User Settings Place a Call Enabling Access to User Settings User settings allow users to control some aspects of cameras and meetings for example allowing other people in a call to control your camera or whether to enable auto answer for point to point or multipoint calls To enable access to User settings 1 Doone of the following Inthe local interface go to Settings gt Administration gt Security gt Settings Inthe web interface go to Admin Settings gt Security gt Global Security gt Access 2 Enable the Allow Access to User Settings setting Restricting Access to User and Administrative Settings You can restrict access to User Settings and Administration settings making them available only through the web interface Polycom Inc Introducing the Polycom RealPresence Group Systems To prevent users from using Use
12. If Require Login for System Access is enabled you must first log in before you can unmute the microphones e The following settings are not available in the User Settings menu they are configurable only in their respective sections of the Admin Settings Camera gt Far Control of Near Camera Meetings gt Mute Auto Answer Calls Meetings gt Auto Answer Point to Point Video Meetings gt Auto Answer Multipoint Video Meetings gt Allow Video Display on Web Polycom Inc 209 Administrator s Guide for the Polycom RealPresence Group Series Using the High Security Profile The following table shows the default values for specific Admin settings when you use the High security profile High Admin Settings Area Default Range Value Configurable General Settings System Settings Auto Answer Point to Point Video Checkbox Disabled Yes Auto Answer Multipoint Video Checkbox Disabled Yes Call Detail Report Checkbox Enabled Yes Enable Recent Calls Checkbox Disabled Yes Pairing Allow Polycom Touch Control Pairing Checkbox Disabled Yes Note Disabling this setting closes the SSH port SmartPairing Mode Disabled Disabled Yes Automatic Manual Serial Ports Mode RS 232 Mode Off Off Yes Note Some Polycom RealPresence Group Control systems support only a subset of listed modes
13. If the audio level of the call using content sharing needs to be adjusted follow these steps to change the level 1 Inthe web interface go to Admin Settings gt Audio Video gt Audio gt Audio Input 2 Set the Audio Input Level 89 Administrator s Guide for the Polycom RealPresence Group Series Configuring Content Display with People Content IP 90 People Content IP enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection The presenter can show PowerPoint slides video clips spreadsheets or any other type of content from a computer People Content IP supports any computer desktop resolution with color set to 16 bit or higher Before a presenter can use a computer to show content with People Content IP you need to e Download the Peoplet Content IP software application from the Polycom web site to the computer or computers that the presenter will use to show content You don t need to change the computer resolutions and you don t need special cables or hardware but each computer must meet these requirements Operating System Windows 7 or 8 Minimum computer 500 MHz Pentium III or equivalent 256 MB memory Recommended computer 1 GHz Pentium III or equivalent 512 MB memory e Connect the computer or computers to the IP network To install People Content IP on a computer 1 On a computer open a web browser and
14. Registration Status Specifies whether the system is successfully registered with the Microsoft Lync Server Domain Name Specifies the Domain Name entered on the SIP Settings screen Domain User Name Specifies the Domain User Name entered on the SIP Settings screen User Name Specifies the User Name entered on the SIP Settings screen RealPresence Group systems support SNMP Simple Network Management Protocol versions 1 2c and 3 A RealPresence Group system sends SNMP reports to indicate conditions including the following All alert conditions found on the Polycom RealPresence Group system alert page Details of jitter latency and packet loss Low battery power is detected in the remote control A system powers on Administrator logon is successful or unsuccessful A call fails for a reason other than a busy line A user requests help A telephone or video call connects or disconnects SNMP features specific to version 3 include the following Allows for secured connectivity between the console and the SNMP agent Supports both IPv4 and IPv6 networks Logs all configuration change events Supports a user based security model Supports trap destination addresses Downloading MIBs In order to allow your SNMP management console application to resolve SNMP traps and display human readable text descriptions for those traps you need to install Polycom MIBs Management Information Base
15. Administrator s Guide for the Polycom RealPresence Group Series The following figure shows the location of the indicator light on the front of the Polycom RealPresence Group 550 system So N LED indicator light The following figure identifies the features on the front of the RealPresence Group 700 system Power sensor Status display area LED indicator light Use the USB port for any USB 2 0 device Profile the status display area does not display the software version or IP If your RealPresence Group 700 systems operates with the Maximum Security 4 address Brief status and diagnostic messages are displayed in the status display area of the RealPresence Group 700 system The LED on the front of all RealPresence Group systems provides the following information Indicator Light System Status Off System is powered off Blinking blue light In a POST sequence no errors are occurring and tests are successful The system continues to blink blue and initializes after the sequence is complete if no severe errors occur Blinking amber light In a POST sequence at least one test has resulted in a warning error The system continues to blink amber but initializes after the sequence is complete if no severe errors occur 10 Polycom Inc Introducing the Polycom RealPresence Group Systems Indicator Light System Status Blinking red light In a POST sequence at least
16. Maximum Consecutive Repeated Characters 1 4 2 Yes Can contain ID or Its Reverse Form Checkbox Disabled Read only Security Banner Enable Security Banner Checkbox Enabled Yes Banner Text DoD DoD Yes Custom Local System Banner Text Unicode characters DoD Banner Yes 2048 bytes max Text 208 Polycom Inc Security Profile Tables Maximum Admin Settings Area Default Range Value Configurable Remote System Banner Text Unicode characters DoD Banner Yes 2048 bytes max Text Certificates Certificate Options Certificate Validation Web Server Checkbox Enabled Yes Certificate Validation Client Apps Checkbox Enabled Yes Revocation Revocation Method OCSP OCSP Yes CRL Allow Incomplete Revocation Checks Checkbox Enabled Yes Servers Directory Servers XMPP Provisioned only Disabled Yes via provisioning Service Type Off Off Yes Microsoft Note the Microsoft selection means Microsoft Lync o Server 2010 or 2013 depending on what is installed SNMP Version1 Checkbox Disabled Yes Version2c Checkbox Disabled Yes Version3 Checkbox Enabled Yes Calendaring Service Enable Calendaring Service Checkbox Disabled Yes Other Restrictions when Using the Maximum Security Profile e Microphones are muted when system goes to sleep The microphones cannot be unmuted until the system wakes up and either reaches the Home screen or answers a Call
17. When Available Available Required Video Calls Required All Calls Require FIPS 140 Cryptography Checkbox Enabled Yes Local Accounts Account Lockout Lock Admin Account After Failed Logins Off 2 10 3 Yes Admin Account Lock Duration 1 2 3 5 minutes 1 Yes Reset Admin Account Lock Counter After Off 1 24 hours Off Yes Lock User Account After Failed Logins Off 2 10 3 Yes User Account Lock Duration 1 2 3 5 10 20 30 1 minute Yes minutes 1 2 4 8 hours Reset User Account Lock Counter After Off 1 24 hours Off Yes Login Credentials Use Room Password for Remote Access Checkbox Enabled Yes Require User Login for System Access Checkbox Enabled Yes Password Requirements Admin Room Remote User Room Remote Reject Previous Passwords Off 1 16 Off Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes 216 Polycom Inc Security Profile Tables Medium Admin Settings Area Default Range Value Configurable Maximum Password Age in Days Off 30 60 90 100 110 Off Yes 120 130 140 150 160 170 180 Minimum Changed Characters Off 1 4 All Off Yes Password Expiration Warning Off 1 7 Off Yes Remote Access Admin Remote User Remote Minimum Length 1 16 32 3 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2
18. gt Sessions Managing Certificates and Revocation 124 If your organization has deployed a public key infrastructure PKI for securing connections between devices on your network Polycom recommends that you have a strong understanding of certificate management and how it applies to Polycom RealPresence Group Series products before you integrate these products with the PKI Polycom RealPresence Group systems can use certificates to authenticate network connections to and from the Polycom RealPresence Group system Other web applications also use certificates as you might notice when you navigate the Internet The system uses configuration and management techniques typical of PKI to manage certificates certificate signing requests and revocation checking ANSI X 509 standards regulate the characteristics of certificates and revocation Polycom RealPresence Group systems are able to generate requests for certificates CSRs that can be then sent to a certificate authority CA for official issuance The CA is the trusted entity that issues or signs digital certificates for others Once signed by the CA the certificate can then be installed on the RealPresence Group system for use in all TLS connections used by the system RealPresence Group systems support and typically require the generation and use of two separate certificates when used in an environment that has a fully deployed PKI Polycom Inc Polycom Inc Security
19. hours Off Yes Enable Whitelist Checkbox Disabled Yes Idle Session Timeout 1 3 5 10 15 20 30 45 10 Yes minutes 1 2 4 8 hours Maximum Number of Active Sessions 10 50 25 Yes Allow Video Display on Web Checkbox Disabled Yes Encryption Require AES Encryption for Calls Off Required Yes When Available Video Calls Required Video Calls Required All Calls Require FIPS 140 Cryptography Checkbox Enabled Yes Local Accounts Account Lockout Lock Admin Account After Failed Logins 2 10 Yes Polycom Inc 211 Administrator s Guide for the Polycom RealPresence Group Series High Admin Settings Area Default Range Value Configurable Admin Account Lock Duration 1 2 3 5 minutes 1 Yes Reset Admin Account Lock Counter After Off 1 24 hours Off Yes Lock User Account After Failed Logins 2 10 3 Yes User Account Lock Duration 1 3 5 10 15 20 30 1 minute Yes minutes 1 2 4 8 hours Reset User Account Lock Counter After Off 1 24 hours Off Yes Login Credentials Use Room Password for Remote Access Checkbox Disabled Yes Require User Login for System Access Checkbox Enabled Yes Password Requirements Admin Room Remote User Room Remote Reject Previous Passwords Off 1 16 10 Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Password Age in Days Off 30 60 90 100 110 90 Yes 120 130 140 150 160 170 180 Min
20. minutes 1 2 4 8 hours Reset User Account Lock Counter After Off 1 24 hours Off Yes Login Credentials Use Room Password for Remote Access Checkbox Enabled Yes Require User Login for System Access Checkbox Disabled Yes Password Requirements Admin Room Remote User Room Remote Reject Previous Passwords Off 1 16 Off Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Password Age in Days Off 30 60 90 100 110 Off Yes 120 130 140 150 160 170 180 Minimum Changed Characters Off 1 4 All Off Yes Password Expiration Warning Off 1 7 Off Yes Remote Access Admin Remote User Remote Minimum Length Off 1 16 32 Off Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Enabled Yes User Room Admin Room Minimum Length Off 1 16 32 Off Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Polycom Inc 221 Administrator s Guide for the Polycom RealPresence Group Series Low Admin Settings Area Default Range Value Configurable Maximum Consecutive Repeated Characters Off 1
21. on the 145 Administrator s Guide for the Polycom RealPresence Group Series 146 computer you intend to use as your network management station The MIBs are available for download from the Polycom Polycom RealPresence Group system web interface To download the Polycom MIBs using the Polycom RealPresence Group system web interface 1 Inyour web browser address line enter the RealPresence Group system s IP address Go to Admin Settings gt Servers gt SNMP 3 Click the Download MIB link Configuring for SNMP Management To configure the RealPresence Group system for SNMP Management 1 Inthe web interface go to Admin Settings gt Servers gt SNMP 2 Configure these settings on the SNMP screen Setting Description Enable SNMP Allows administrators to manage the system remotely using SNMP Version1 Enables the use of the SNMPv1 protocol Version2c Enables the use of the SNMPv2c protocol Version3 Enables the use of the SNMPv3 protocol You must select this setting to use the subsequent settings that apply only to SNMPvs Read Only Specifies the SNMP management community in which Community you want to enable this system The default community is public Note Polycom does not support SNMP write operations for configuration and provisioning the read only community string is used for both read operations and outgoing SNMP traps Contact Name Specifies the name of the
22. 1 Minute the expiration of the Admin Account Lock Duration period After the 1 Minute account lock duration has past logins will once again be allowed As this example illustrates the failed login attempts made to an account accumulate across any login port Scenario 2 Successful login resets the failed login attempts counter A user fails to log in to the Admin account twice on the web interface and the same or another user fails to log in to the Admin account on the local interface This means that three failed attempts have been made to the Admin account so far If the next login attempt is successful then the failed login attempts counter for the Admin account is reset to zero and now once again 4 failed attempts can be made before the Admin account would be locked Scenario 3 Failed attempts counter resets after failed login window closes A user fails to log in to the Admin account twice on the web interface and the same or another user fails to log in to the Admin account on the local interface This means that three failed attempts have been made to the Admin account so far If no more failed attempts are made within 1 Hour of the first failed attempt which is the value of the Reset Admin Account Lock Counter After setting the failed login attempts counter for the Admin account is reset to zero and 4 failed attempts are allowed again before the Admin account is locked When a whitelist is enabled the Polycom RealPresence Gr
23. 1 audio monitor audio DVI D Audio Mix Routed to the Output System tones and sound effects Audio from the far site Audio connected to audio input 2 when associated with video input 2 8 Audio Video gt Video Output 2 HDMI Output for Monitor 2 does not include Monitors gt DVI D embedded audio Monitor 2 9 N A USB USB 2 0 USB for Software Update remote control Connectors battery charging 10 General Settings Serial Port RS 232 Serial port gt Serial Ports 1 Network gt LAN LAN Port Ethernet Connectivity for IP calls People Content IP Properties and the system web interface 12 N A Power Input 12V6 25A Power input Polycom RealPresence Group 550 System Reference Number Input Output Supported Formats Description 1 System Grounding 2 Video Input 1 HDCl Input for Camera 1 3 Video Input 2 SDI Input for Camera 2 196 Polycom Inc System Back Panel Views Reference Number Input Output Supported Formats Description 4 Content input HDMI Video and audio input for PC Content 5 Content input VGA Video input for PC Content 6 Audio input 3 5mm Stereo Audio input for PC Content 7 Audio input Polycom Microphone Audio input for Polycom microphones or a SoundStation IP 7000 or Soundstructure mixer 8 Line audio input right RCA Auxiliary audio input Intended as channel microphone input 9 Audio output right RCA For louder speaker channel 10 Video output 1 SDI
24. 512x288 30 128 575 Sharpness 704x480 30 768x448 30 768x448 30 576 831 Sharpness 704x480 30 1024x576 30 1024x576 30 832 1727 Sharpness 704x480 30 1280x720 30 1280x720 30 1728 3455 Sharpness 704x480 30 1280x720 30 1920x1080 30 gt 3456 Sharpness 704x480 30 1280x720 30 1920x1080 60 Polycom Inc 227 Administrator s Guide for the Polycom RealPresence Group Series Resolution and Frame Rates for Content Video 228 The high frame rates with high resolution apply only to point to point calls above 832 kbps In addition you must set Optimized for value of your Camera input to Sharpness Low frame rates apply if your call does not meet these requirements For multipoint calls the maximum resolution and frame rate for content is 720p 30 fps Encode Resolution Resolution Sharpness Motion 800 x 600 800 x 600 30 60 1024 x 768 1024 x 768 30 60 1280 x 720 1280 x 720 30 60 1280 x 768 1280 x 720 30 60 1280 x 1024 1280 x 1024 30 60 1600 x 1200 1280 x 720 30 60 1680 x 1050 1280 x 720 30 60 1920 x 1080 1920 x 1080 30 60 1920 x 1200 1920 x 1080 30 60 Available only when the Quality Preference setting on your RealPresence Group 500 is set to Content Stream in Admin Settings gt Network gt IP Network gt Network Quality
25. Admin Settings gt Network gt LAN Properties Configure IP Address IPv4 Settings Configure the following IP Address IPv4 settings on the LAN Properties screen Setting Description IP Address Specifies how the system obtains an IP address in the local e Obtain IP address automatically Select if the system interface gets an IP address from the DHCP server on the LAN Set IP Address Enter IP address manually Select if the IP address will not be assigned automatically Your IP Address If the system obtains its IP address automatically this area is displays the IP address currently assigned to the system in the local If you selected Enter IP address manually enter the IP interface address here IP Address Default Gateway Displays the gateway currently assigned to the system If the system does not automatically obtain a gateway IP address enter one here Subnet Mask Displays the subnet mask currently assigned to the system If the system does not automatically obtain a subnet mask enter one here Configure IP Address IPv6 Settings Configure the following IP Address IPv6 settings on the LAN Properties screen Setting Description Enable IPv6 Enables the IPv6 network stack and makes the IPv6 settings available IP Address Specifies how the system obtains an IP address Obtain IP Address Automatically Select if the system gets an IP address from SLAAC or a DHCP ser
26. After with the first failed login attempt during which subsequent failed login attempts will be counted against the maximum number allowed Lock Port after Failed Logins If the number of failed login attempts made during this window does not reach the maximum number allowed the failed login attempts counter is reset to zero at the end of this window Note The failed login attempts counter is always reset to zero anytime a user successfully logs in Port lockout is supported only on the web interface and only Admin users are allowed to log in to the web interface If external authentication is not in use users can successfully log in to the web interface only by using the local Admin account credentials However when external authentication is in use any number of external accounts can be considered to be Admin users on the system Failed logins to any of these accounts or to an unknown account are all counted against the configured number allowed failed login attempts to the web interface Polycom Inc Polycom Inc Security The following is an example of how the port lockout feature works A RealPresence Group system web interface is configured with these settings e Admin Settings gt Security gt Global Security gt Authentication gt Enable Active Directory External Authentication is enabled a valid Active Directory Server Address is configured as are both the Active Directory Admin Group and Active D
27. All Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Disabled Yes User Room Admin Room Minimum Length 3 16 32 3 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Disabled Yes Meeting Minimum Length Off 1 20 32 Off Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Reject Previous Passwords Off 1 16 Off Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes SNMP Note SNMP passwords are applicable only when the system uses SNMP v3 Minimum Length 3 16 32 3 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Polycom Inc 217 Administrator s Guide for the Polycom RealPresence Group Series Medium Admin Settings Area Default Range Value Configurable Require Special Characters Off 1 2 All Off Yes Reject Previous Passwords Off 1 16 Off Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Co
28. Atte AE le Atta ade Medco acta ata 171 Statistisk ereit Enpa teh oath EE a de T a i 173 Web Interface Diagnostics Screens 00 0c eee ee 174 System Diagnostics 6 cee eee eee 175 Viewing Call Statistics Using the Polycom Touch Control 176 Audio and Video Tests 6 6 inicwiwne bmi ease ea Sle Re gss 177 System LOSS in gerie iep ip i tn iR oi tok a Eee T R E RRS 178 Downloading System Logs 0c c cece eens 178 System Log Settings sccusecass secre ee res pee tees Per ie sees 179 Downloading EagleFye Director Logs 0 00 0 e ues 180 Call Detail Report CDR 0 eee 180 Information in the CDR 0 eee ee eee 181 11 Troubleshooting cc cece cece cece ceeeeees 185 Placing a Test Call lt ic0co bese ad ieee ielnes Sane einet nia hE aa EE mao 185 Resetting a RealPresence Group System 0 185 Performing a Factory Restore on the Polycom RealPresence Group System 0 0 186 Using the Restore Button for a Factory Restore 187 Using a USB Device for a Factory Restore 0 188 Deleting Pilesiz lt i igen seeing kei Sed eee ee Redes bes 189 Performing a Factory Restore on the Polycom Touch Control 189 Performing a Factory Restore on the Polycom EagleEye Director 190 How to Contact Technical Support 0 eee eee eee 191 Polycom Solution Support 0 0 191 Polycom
29. Calls list 3 To start anew list of recent calls click Clear Recent Calls 4 Click Save If you need more details about calls you can view or download the Call Detail Report CDR from the Polycom RealPresence Group system web interface For more information about the CDR refer to Call Detail Report CDR on page 180 To view the Recent Calls screen using the Polycom Touch Control 1 If the Polycom RealPresence Group system is paired with the Polycom Touch Control touch Place a Call Touch Recent Calls 3 Touch EA Info next to the entry you want to view Support Documents To open a support document gt gt On the web interface s Home page click a document link from the Support Documents list To view a list of all available documents click View All Placing Calls in Kiosk Mode Polycom Inc In the local interface Kiosk Mode simplifies the Home screen by displaying only speed dial entries and calendar meetings if enabled In Kiosk Mode therefore you can call speed dial numbers join calendar meetings and answer calls 103 Administrator s Guide for the Polycom RealPresence Group Series 104 You must create your speed dial numbers before you use Kiosk Mode Points to Note about Kiosk Mode Kiosk Mode is disabled by default If Kiosk Mode is enabled The Home screen menu Out of Call menu and other icons are disabled Alerts bring the local interface out of Kiosk Mode until
30. DNS servers currently assigned to the in the local system interface DNS When the IPv4 or IPv6 address is obtained automatically the DNS Server addresses are also obtained automatically In the web interface you can specify IPv4 DNS server addresses only when the IPv4 or IPv6 address is entered manually In the local interface the four DNS server address fields are always editable Server 1 Address Server 2 Address Server 3 Address Server 4 Address web only In the web interface if the system does not automatically obtain a DNS server address you can enter one here Up to four DNS server addresses are allowed If all four address fields show addresses you will be unable to add another Polycom Inc Networks Configure LAN Options Settings Configure the following LAN Options settings on the LAN Properties screen In the web interface these settings are displayed within LAN Options but in the local interface they are arranged differently Setting Description Host Name web interface only Indicates the system s DNS name On IPv4 networks the system will send the host name to the DHCP server in order to enable it to register the hostname with the local DNS server and or look up the domain where the endpoint is registered if supported This function is not supported on IPv6 so you can leave this field unconfigured if you re using an IPv6 network However configuring the
31. Default Range Value Configurable Revocation Revocation Method OCSP OCSP Yes CRL Allow Incomplete Revocation Checks Checkbox Enabled Yes Servers Directory Servers XMPP Provisioned only Disabled Yes via provisioning Service Type Off Off Yes Microsoft Note the Microsoft selection means Microsoft Lync ose ua Server 2010 or 2013 depending on what is installed SNMP Version1 Checkbox Disabled Yes Version2c Checkbox Disabled Yes Version3 Checkbox Enabled Yes Calendaring Service Enable Calendaring Service Checkbox Disabled Yes Polycom Inc 223 Administrator s Guide for the Polycom RealPresence Group Series 224 Polycom Inc Point to Point Dialing Speeds Call Speeds and Resolutions D The following table shows the maximum allowable H 323 SIP point to point dialing speeds for each system System Maximum Call Speed RealPresence Group 300 3072 kbps RealPresence Group 500 6144 kbps RealPresence Group 700 6144 kbps Multipoint Dialing Speeds The following table shows the maximum allowable H 323 SIP dialing speeds for the number of sites in a call Maximum speeds can be further limited by the communications equipment Multipoint option keys are required for some of the capabilities shown in the table Max Speed for Max Speed for Each Site ICE Each Site CCCP Number of Sites Max Speed for Enabled Lync with A V in Call Each Site Lync OCS R2 MCU 3 3072 kbps 1024
32. IPv4 or IPv6 address or a DNS FQDN such as servername company com 6050 Syntax Examples e To use the default port for the protocol you have selected 10 11 12 13 e To specify a different TCP or UDP port 10 11 12 13 5071 Proxy Server Specifies the DNS FQDN or IP address of the SIP Proxy Server If you leave this field blank the address of the Registrar Server is used If you leave both the SIP Registrar Server and Proxy Server fields blank no Proxy Server is used By default for TCP the SIP signaling is sent to port 5060 on the proxy server By default for TLS the SIP signaling is sent to port 5061 on the proxy server The syntax used for this field is the same as for the Registrar Server field For more information about this and other Microsoft Polycom interoperability considerations refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments 36 Polycom Inc Polycom Inc Networks Points to note about SIP The SIP protocol has been widely adapted for voice over IP communications and basic video conferencing however many of the advanced video conferencing capabilities are not yet standardized Many capabilities also depend on the SIP server The following are examples of features that are not supported using SIP e Cascaded multipoint in SIP calls e Meeting passwords If you set a meeting password SIP endpoints will be unable to dial in to a multipoin
33. Input 1 4 Audio Video gt Video Input 2 HDCI Input for Camera 2 Video Inputs gt Input 2 5 Audio Video gt Video Input 2 HDMI Input for Camera 2 Video Inputs gt Input 2 Note Use either the HDCI or HDMI for video inputs 1 and 2 but not both 6 Audio Video gt Video Input 3 VGA Video input associated with audio input 3 Video Inputs gt Input 3 7 Audio Video gt Audio Input 3 3 5mm Audio input for stereo line level Audio gt Audio Stereo Associated with video input 3 audio is Input gt Type disabled until camera 3 is selected Zamm Audio is included in local audio mix when video source is selected 198 Polycom Inc System Back Panel Views Location in Ref Web Interface Supported Number Admin Settings gt Input Output Formats Description 8 Audio Video gt Video Input 3 HDMI Video and audio input Video Inputs gt Input 3 Note Use either the HDMI or VGA for video input 3 but not both 9 Audio Video gt Video Input 4 Composite Video input Video Inputs gt Video Associated with audio input 4 audio is Input 4 disabled until video input 4 is selected 10 Audio Video gt Video Input 4 Component Video input associated with audio input 4 Video Inputs gt Video audio is disabled until video input 4 is Input 4 selected 11 Audio Video gt Audio Input 4 RCA Associated with video input 4 Audio gt Audio Inactive until video input is selected gt input Type Au
34. Interface 141 Sending a Message 0 c cece eee eee eee eee 141 Configuring Servers cerveno eee eee eee eee 142 Setting Up a Directory Server 0 0c cee eee 142 Setting Up SNMP a 5chsy neha ahi Shr he Rhee ebag i 145 Downloading MIBs 00 c cece ccc eens 145 Configuring for SNMP Management 00005 146 Using a Provisioning Service 0 0 cece cece eee 148 Enabling or Disabling the Provisioning Service 149 Provisioning Service Settings 6 cece eee eee 149 Keeping your Software Current 0 0 e eee eee 150 9 Control and Navigation cece eee eeeeee 153 Configuring Remote Control Behavior 5 00 cee e eens 153 Configuring the Remote Control Channel ID 154 Connecting Control and Accessibility Equipment 156 Connecting Non Polycom Touch Panel Controls 156 Configuring RS 232 Serial Port Settings 0 00 cece eee eee 157 Setting Up the Polycom Touch Control 0 0000008 157 Pairing and Unpairing a Polycom Touch Control Device and a Polycom RealPresence Group System 159 PAINS oad ote hohe eS Gea creek bw aloe hee beds wage ee 160 Wn pairin e225 0 dine Ree he hos eet eee eee bee 161 Remote Management of the Polycom Touch Control 161 Download Logs tiss c cece cee eee eee 161 Network
35. Knowledge Base at support polycom com for timely security information You can also register to receive periodic email updates and advisories H 460 NAT Firewall Traversal You can configure RealPresence Group systems to use standards based H 460 18 and H 460 19 firewall traversal which allows video systems to more easily establish IP connections across firewalls The following illustration shows how a service provider might provide H 460 firewall traversal between two enterprise locations In this example the Polycom Video Border Proxy VBP firewall traversal device is on the edge of the service provider network and facilitates IP calls between RealPresence Group systems behind different firewalls Service Provider l Polycom VBP device Pee that Supports H 460 18 and H 460 19 j amant l Enterprise Location A E System with System with Traversal pe i Traversal Enabled IP Network J Enabled E Q m 4 To use this traversal RealPresence Group systems and firewalls must be configured as follows 1 Enable firewall traversal on the RealPresence Group system a Inthe web interface go to Admin Settings gt Network gt IP Network gt Firewall b Select Enable H 460 Firewall Traversal Register the RealPresence Group system to an external Polycom VBP device that supports the H 460 18 and H 460 19 standards Make sure that firewalls being traversed allow RealPresence Group systems behind th
36. LED is lit enter the 2 digit ID between 00 and 15 that you believe is the channel ID If you do not enter the ID during the 10 seconds the LED is lit the LED flashes six times and you must repeat steps 1 and 2 Be sure to enter the ID during the next 10 second window 4 Ifyou entered the current channel ID the LED flashes twice Otherwise the LED flashes six times and allows you to repeat step 3 155 Administrator s Guide for the Polycom RealPresence Group Series To configure the channel ID for a Polycom RealPresence Group system and remote control in the web interface 1 Goto Admin Settings gt General Settings gt System Settings gt Remote Control Keypad and Power 2 Select the Channel ID 3 Click Save The channel ID must be the same on the remote control and in the web interface Connecting Control and Accessibility Equipment The Polycom RealPresence Group 300 and the Polycom RealPresence Group 500 systems provide one serial port to allow you to control the system through a touch panel using the API The Polycom RealPresence Group 550 systems also provide one serial port but it s intended for the SDI camera control only The Polycom RealPresence Group 700 system also provides one serial port but depending on your system s capabilities you might be able to use the RS 232 serial port to control the system through a touch panel using the API Make sure that the system is powered off before you connect
37. People Content IP Checkbox Enabled Yes Enable Camera Preset Snapshot Icons Checkbox Enabled Yes Security Global Security Security Profile Security Profile Maximum Medium Yes High Medium Low Authentication Active Directory Authentication Checkbox Disabled Yes Access Enable Network Intrusion Detection System NIDS Checkbox Enabled Yes Enable Web Access Checkbox Enabled Yes Restrict to HTTPS Checkbox Enabled Yes Note If Restrict to HTTPS is enabled the SNMP Listening Port must be set to 443 Polycom Inc 215 Administrator s Guide for the Polycom RealPresence Group Series Medium Admin Settings Area Default Range Value Configurable Web access port http 16 bit integer Grayed out Yes Note You cannot select this setting if the Restrict 80 to HTTPS setting is enabled Enable Remote Access Telnet Checkbox Disabled Yes Enable Remote Access SNMP Checkbox Disabled Yes Lock Port after Failed Logins Off 2 10 Off Yes Port Lock Duration 1 2 3 5 10 20 30 1 minute Yes minutes 1 2 4 8 hours Reset Port Lock Counter After Off 1 24 hours Off Yes Enable Whitelist Checkbox Disabled Yes Idle Session Timeout 1 2 3 5 10 20 30 45 10 Yes minutes 1 2 4 8 hours Maximum Number of Active Sessions 10 50 25 Yes Allow Video Display on Web Checkbox Disabled Yes Encryption Require AES Encryption for Calls Off When Yes
38. Polycom RealPresence Group 700 Microphone Input RealPresence Group 700 systems can support any of the following devices Three Polycom RealPresence Group microphone arrays or three Polycom HDX microphone arrays One SoundStation IP 7000 phone and two RealPresence Group or Polycom HDX microphone arrays e One SoundStructure C Series device and up to four RealPresence Group or Polycom HDX microphone arrays e Polycom EagleEye View or EagleEye Acoustic with microphones enabled As shown in the following diagram The RealPresence Group 300 and RealPresence Group 500 systems have one microphone input while the RealPresence Group 700 system has two You can freely configure the way you connect devices to the system as long as you do not exceed the limits mentioned in the previous sections If you are using the RealPresence Group 700 system you can connect devices to either or both inputs as long as you stay within the guidelines for the total number of devices allowed for the system RealPresence Group 300 500 System RealPresence Group 700 System Polycom Inc 75 Administrator s Guide for the Polycom RealPresence Group Series RealPresence Group 550 System Placing Polycom Microphones to Send Stereo from Your Site For information about cables refer to the Integrator s Reference Manual for the Polycom RealPresence Group Series The following illustrations show microphone placement examples for different room
39. Polycom microphones directly to audio input 1 ona Polycom RealPresence Group system or through a line level mixer to the AUX audio input on any Polycom RealPresence Group system For more information about configuring these non Polycom microphones refer to Settings for Non Polycom Microphones on page 86 You can connect several microphones to a Polycom RealPresence Group system through a Polycom audio mixer The SoundStructure C Series mixer connects to the digital microphone connector on a Polycom RealPresence Group system and no configuration is necessary 77 Administrator s Guide for the Polycom RealPresence Group Series Connecting a Polycom audio mixer to Polycom RealPresence Group systems provides flexibility in audio setup For example it allows you to provide a microphone for each call participant in a boardroom Refer to the Integrator s Reference Manual for the Polycom RealPresence Group Series for connection details Points to note about the SoundStructure digital mixer e Connect a SoundStructure digital mixer using the digital microphone input on the Polycom RealPresence Group system e Adjusting the volume on a Polycom RealPresence Group system changes the volume of the SoundStructure digital mixer that is connected e The following configuration settings are not available on a Polycom RealPresence Group system when a SoundStructure digital mixer is connected Audio input 1 Line In Bass Treble Enable Poly
40. SECURITY NIDS invalid_tcp TCP packet in an invalid state SECURITY NIDS invalid_icmp ICMP or ICMPV6 packet in an invalid state SECURITY NIDS unknown Packet with an unknown protocol number in the IP header SECURITY NIDS flood Stream of ICMP or ICMPv6 ping requests or TCP connections to an opened TCP port Following the message prefix the security log entry includes the timestamp and the IP TCP UDP ICMP or ICMPv6 headers For example the following security log entry shows an unknown_udp intrusion 2009 05 08 21 32 52 WARNING kernel SECURITY NIDS unknown_udp IN ethO OUT MAC 00 e0 db 08 9a ff 00 19 aa da 11 c3 08 00 SRC 172 18 1 80 DST 172 18 1 170 LEN 28 TOS 0x00 PREC 0x00 TTL 63 ID 22458 PROTO UDP SPT 1450 DPT 7788 LEN 8 Configuring Admin ID and Password for the Polycom Touch Control You can set an Admin ID and password which allows you to limit access to the Polycom Touch Control Administration settings To set a Polycom Touch Control admin ID and password 1 From the Home screen touch ze Administration An admin ID and password might be configured for the Touch Control Administration settings The default ID is admin and the default password is 456 Touch the Security tab Set the following security settings 114 Polycom Inc Local Accounts Polycom Inc Security Setting Description Admin ID Specifies the ID for the administrator account The default Admin ID is a
41. SIP aware proxy registrar servers because AS SIP signaling can be incompatible with other types of proxy registrar servers e Ifthe Cisco Telepresence Interoperability Protocol TIP software option is installed turn off TIP signaling on the RealPresence Group endpoint by going to Admin Settings gt Network gt Dialing Preferences gt Dialing Options and disabling the TIP setting TIP signaling is incompatible with AS SIP signaling Set the Quality of Service options for the way your network handles IP packets during video calls To configure quality of service settings 1 Inthe web interface go to Admin Settings gt Network gt IP Network gt Quality of Service 41 Administrator s Guide for the Polycom RealPresence Group Series 42 2 Configure these settings Setting Description Type of Service Specifies your service type and lets you choose how to set the priority of IP packets sent to the system for video audio far end camera control and OA amp M IP Precedence Represents the priority of IP packets sent to the system The value can be between 0 and 7 DiffServ Represents a priority level between O and 63 Note If AS SIP is enabled and you select DiffServ the DSCP values for audio and video defined for the negotiated call precedence level in the default network domain that was configured for outbound calls override the Video and Audio settings defined on this page of the web i
42. Settings gt Home Screen Settings gt Address Bar Polycom Inc 19 Administrator s Guide for the Polycom RealPresence Group Series Configuring Menu Settings 20 2 Configure the following settings Setting Description Show IP address on the home screen Displays the IP address from Admin Settings gt Network gt LAN Properties gt IP Address IPv4 on the left side of the address bar Show Extension on the home screen Displays the H 323 Extension from Admin Settings gt Network gt IP Network gt H 323 in the center of the address bar Show SIP address on the home screen Displays the SIP address from Admin Settings gt Network gt IP Network gt SIP the Sign in Address on the right side of the address bar Note The Show SIP address setting displays only if your system is configured with a SIP address The menu settings in the web interface determine some of the information that is displayed in the local interface s main menu The menu settings are pulled from the system s network settings For more information about network settings refer to Chapter 2 Networks on page 23 Polycom Inc Polycom Inc Introducing the Polycom RealPresence Group Systems To configure local interface menu settings 1 Inthe web interface go to Admin Settings gt General Settings gt Menu Settings 2 Configure these settings Setting Description Sho
43. Settings Area Default Range Value Configurable Maximum Number of Active Sessions 10 50 25 Yes Allow Video Display on Web Checkbox Disabled Yes Encryption Require AES Encryption for Calls Off Required Yes When Available Video Calls Required Video Calls Required All Calls Require FIPS 140 Cryptography Checkbox Enabled Yes Local Accounts Account Lockout Lock Admin Account After Failed Logins 2 10 3 Yes Admin Account Lock Duration 1 2 3 5 minutes 1 Yes Reset Admin Account Lock Counter After Off 1 24 hours 1 Yes Lock User Account After Failed Logins 2 10 3 Yes User Account Lock Duration 1 2 3 5 10 20 30 1 minute Yes minutes 1 2 4 8 hours Reset User Account Lock Counter After Off 1 24 hours 1 Yes Login Credentials Use Room Password for Remote Access Checkbox Disabled Read only Require User Login for System Access Checkbox Enabled Yes Password Requirements Admin Room Remote User Room Remote Reject Previous Passwords 8 16 10 Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Password Age in Days 30 60 90 100 110 120 60 Yes 130 140 150 160 170 180 Minimum Changed Characters 1 4 4 Yes Password Expiration Warning 1 7 7 Yes Remote Access Admin Remote User Remote Minimum Length 6 16 32 15 Yes Require Lowercase Off 1 2 All 2 Yes Require Uppercase Off 1 2 All 2 Yes Require Numbers Off 1 2 All 2 Yes Require Spec
44. Specifies the time difference between GMT Greenwich Mean Time and your location Time Server Specifies connection to a time server for automatic Touch Control time settings The date and time must be manually reset every time the Touch Control restarts in the following cases e Time Server is set to Off e Time Server is set to Manual or Auto but the Touch Control cannot connect to a time server successfully Time Server Address Specifies the address of the time server to use when Time Server is set to Manual Time Format Specifies your format preference for the time display and lets you enter your local time Configuring Sleep Settings Customizing Sleep Behavior 168 To configure when the system goes to sleep 1 Inthe web interface click Admin Settings gt Audio Video gt Sleep gt Sleep 2 Select the number of minutes the system can be idle before it goes to sleep Polycom Inc 10 Diagnostics Status and Utilities The Polycom RealPresence Group systems provide various screens that allow you to review information about calls made by the system review network usage and performance perform audio and video tests and send system messages Diagnostics Screens Use the system diagnostics screens to view call statistics system status and system log settings as well as download system logs and restart or reset the system Local Interface System Screens Most d
45. The browser s user needs the server certificate if he or she wants to be certain about the identity of the RealPresence Group system he or she is connecting to Settings in the web browser typically control the validation of the server certificate but you can also validate the certificate manually To obtain a client or server certificate you must first create a CSR You can create one client and one server CSR and submit each to the appropriate CA for signing After the CSR is signed by a CA it becomes a certificate you can add to the RealPresence Group system To create a CSR 1 Goto Admin Settings gt Security gt Certificates gt Certificate Options 2 Click Create for the type of CSR you want to create Signing Request Server or Signing Request Client The procedure is the same for server and client CSRs 3 Configure these settings on the Create Signing Request page Setting Description Hash Algorithm Specifies the hash algorithm for the CSR You may select SHA 256 or keep the default SHA 1 Common Name CN Specifies the name that the system assigns to the CSR Polycom recommends the following guidelines for configuring the Common Name e For systems registered in DNS use the Fully Qualified Domain Name FQDN of the system e For systems not registered in DNS use the IP address of the system Organizational Unit OU Specifies the unit of business defined by your organization Organization
46. an incoming call with a higher Polycom Inc Quality of Service Polycom Inc Networks priority In addition precedence call signaling and media packets are marked with DSCP values associated with the precedence level to ensure network QoS commensurate with the call precedence level RealPresence Group systems provide support for placing precedence calls through the use of precedence prefix codes in the dial string Calls can be placed at any of the precedence levels defined within the network domain configured as the default domain for outbound calls The default network domains uc and dsn define five precedence levels Routine Priority Immediate Flash or Flash Override The system signals the precedence level according to the standards in UCR 2008 Change 3 and provides appropriate feedback to the user placing the call Incoming calls are announced with the appropriate precedence level and the authorized user can select one of the following ways to handle the call e Answer directly e Join into conference e Hang up current call and answer Alternative Network Address Type ANAT ANAT signaling is used for IPv4 and IPv6 support in AS SIP and is only useful in AS SIP environments When AS SIP is enabled and dual stack IPV4 and IPV6 is enabled ANAT signaling is enabled Consider the following restrictions when you enable AS SIP on a RealPresence Group system e Be sure to register the system only to AS
47. by default To configure Monitors for use with triple monitor 1 Goto Admin Settings gt Video Audio gt Monitors 2 Enter settings for Monitor 1 as desired 3 For Monitor 2 set Enable as Manual and Video Format as VGA 4 For Monitor 3 set Enable as Auto For more information on monitor configurations see To configure monitors on page 51 Video Output in Meetings This table shows the monitor display in triple monitor mode Call with No Call No Video Output Content Call No Content No Call Content Content Video output 1 SDI or Remote people Remote people Preset Preset background HDMI background image image Video output 2 VGA Content Local people Content Preset background image Video output 3 HDMI Local people Local people Local people Local people If you have one monitor only connect it to either of the video output 1 ports SDI or HDMI according to your monitor type If you have two monitors only connect them to the video output 1 SDI or HDMI and video output 2 HDMI or VGA ports accordingly Maximizing Video Display on Your HDTV Polycom Inc When you use a television as your monitor some of the HDTV s settings could interfere with the video display or quality of your calls To avoid this potential problem you should disable all audio enhancements in the HDTV menu such as SurroundSound In addition many HDTVs have a low latency mode called Game
48. concealment type such as lost packet recovery LPR retransmission or dynamic bandwidth allocation DBA Viewing Call Statistics Using the Polycom Touch Control 176 Call statistics are also available during a call when your system is paired with the Touch Control To view information about a point to point call in progress 1 Touch Participants Participant information is displayed 2 Touch View Call Statistics Streams associated with the participant are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and touch Fa From an individual stream view you can touch Next Stream to view the next stream in the list Polycom Inc Diagnostics Status and Utilities To view information about a multipoint call in progress 14 Touch Participants A list of participants in the call is displayed 2 Touch View Call Statistics and do one of the following Toviewa participant s details navigate to the desired participant and touch Rm The participants active streams are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and touch i From an individual stream view you can select Next Stream to view the next stream in the stream list To quickly access a list of all active audio video and content streams within the call navigate to Active Streams this optio
49. configure your browser to use the web interface e Be sure that you use Microsoft Internet Explorer 9 0 or Apple Safari as your web browser e Configure the browser to allow cookies Polycom Inc 139 Administrator s Guide for the Polycom RealPresence Group Series To access the system using the web interface 1 In your web browser address line enter the system s IP address for example http 10 11 12 13 Enter the Admin ID as the user name default is admin and enter the Admin Remote Access Password if one is set Monitoring a Room or Call with the Web Interface 140 The monitoring feature within the web interface allows administrators of RealPresence Group systems to view a call or the room where the system is installed To enable room and call monitoring 1 In the local interface go to Settings gt Administration gt Security gt Remote Access Enable Allow Video Display on Web to allow the room or call to be viewed remotely To monitor a room or call using the web interface 1 2 3 In your web browser address line enter the system s IP address Go to Utilities gt Tools gt Remote Monitoring Perform the following tasks depending on whether you are in or out of a call Place or end a call View near and far sites Use Call Control to change moderators and broadcast participants Show content from a laptop PC DVD player or document camera Change camera sources
50. devices to it Connecting Non Polycom Touch Panel Controls 156 You can connect an AMX or Crestron control panel to a Polycom RealPresence Group system s RS 232 serial port as part of a custom room installation You will need to program the control panel Refer to the Integrator s Reference Manual for the Polycom RealPresence Group Series for information about the API commands Polycom Inc Control and Navigation Configuring RS 232 Serial Port Settings 1 Inthe web interface go to Admin Settings gt General Settings gt Serial Ports 2 Configure these settings in the sections on the Serial Ports page Setting Description RS 232 Mode Specifies the mode used for the serial port Available settings depend on the Polycom RealPresence Group system model Off Disables the serial port e Control Receives control signals from a touch panel control Allows any device connected to the RS 232 port to control the system using API commands e Camera control Sends control signals to the SDI camera Note If you have a RealPresence Group 300 or RealPresence Group 500 system use only the Polycom serial cable with part number 2457 63542 001 to connect devices to the RS 232 serial port Baud Rate Parity Data Bits Stop Bits Set these to the same values that they are set to on the serial device RS 232 Flow Control This setting works with RS 232 modes that are not curre
51. go to the Polycom web site at www polycom com ppcip 2 Download and install the People Content IP software If the Polycom RealPresence Group system is paired with a Polycom Touch Control People Content IP does not need to be installed If you connect the PC to the USB connection on the underside of the Polycom Touch Control a version of People Content IP launches automatically Polycom Inc Placing and Answering Calls Configuring System Settings The System Settings screens provide access to high level options for the entire system For convenience some of the User Settings options are repeated on these screens To configure a system name 1 Inthe web interface go to Admin Settings gt General Settings gt System Settings gt System Name The first character of a System Name must be a letter or a number The System G Name cannot begin with the dollar sign or underscore _ character 2 Inthe System Name field enter a name and click Save This name appears on the screen for the far site when you are making calls Configuring Call Settings The call settings screen allows you to determine which settings are available to users when they place and answer calls in both the web interface and the local interface Polycom Inc 91 Administrator s Guide for the Polycom RealPresence Group Series To configure call settings 1 Inthe web interface go to Admin Settings gt General Settings gt System Se
52. gt Monitor 2 19 Audio Video gt Video Output 3 VGA Output for Monitor 3 Monitors gt Monitor 3 20 Audio Video gt Video Output 3 HDMI Output for Monitor 3 Monitors gt Monitor 3 Note Use either the HDMI or VGA for video outputs 1 2 and 3 but not both 21 General Settings Serial Port RS 232 Serial port gt Serial Ports 22 N A USB USB 3 0 USB for Software Update remote control Connectors battery charging 23 Network gt LAN PC LAN Port Ethernet Ethernet switch port Properties gt LAN Options 24 Network gt LAN LAN Port Ethernet Connectivity for IP calls People Content IP Properties and the system web interface 200 Polycom Inc Port Usage You might need this information when you configure your network equipment for video conferencing The following tables shows IP port usage Connections to Group Series Configuration On By Default Low Inbound Proto Security Configurable Port Port Type col Function Profile Enable Disable Number 22 Static TCP Polycom Touch Yes Admin Settings gt General Settings gt No Control over SSH Pairing gt Polycom Touch Control gt Enable Polycom Touch Control 23 Static TCP Telnet Diagnostics No Admin Settings gt Security gt Global No Security gt Access gt Enable Telnet Access 24 Static TCP Polycom API No Admin Settings gt Security gt Global No Security gt Access gt Enable Telnet Access 80 Static TCP Web UI over HTTP Yes Admi
53. handheld remote control use one of these solutions e Provide direct power to the Eagle Eye III camera with the optional EagleEye camera power supply 1465 52748 040 This allows the IR sensor to remain ina Power On state so that the camera is capable of receiving IR commands from the remote control e Position the RealPresence Group system so that the IR receiver on the front of the system has a line of sight to the remote control e Use a third party IR extender to extend the IR signal from the room to the IR receiver on the front of the RealPresence Group system Sleep and Wake States The RealPresence Group 700 system supports Sleep and Wake states in which the system provides power to the EagleEFye III camera This allows the EagleEye III camera to wake from a Sleep state through a signal received by the camera s IR sensor The camera does not require any additional power supply or IR extender Power Button on the Remote Control You can use the remote control to power on and off the RealPresence Group 300 500 and 700 system or put the RealPresence Group 300 500 550 and 700 system to sleep or wake it Program this behavior using the web interface Polycom RealPresence Group System Indicator Light Polycom Inc The following figure shows the location of the power sensor and indicator light on the front of the Polycom RealPresence Group 300 system and RealPresence Group 500 system Power sensor LED indicator light
54. is muted unless the computer is selected as a video source For more information about connecting computers as content video sources for Polycom RealPresence Group systems refer to Connecting Cameras on page 56 Refer to your system s setup sheet for connection details Polycom Inc Content Configuring Content Sharing Polycom Inc To configure the content display 1 Inthe web interface go to Admin Settings gt Audio Video gt Video Inputs and select the input you want to configure for Content 2 For the Display as setting select Content for the input that will display content For the RealPresence Group 550 systems you can only set Input 3 for Content When you connect a content sharing device such as a laptop to the input the content starts displaying If the content sharing device is already connected you must manually show the content from the local interface For more information about showing content refer to the User s Guide for the Polycom RealPresence Group Series As long as the default values for other settings in the system have not changed you are ready to share content on your RealPresence Group system However if you disabled the H 239 protocol for some reason you must enable the program for content sharing by following these steps 1 Inthe web interface go to Admin Settings gt Network gt Dialing Preference 2 Enable H 239 You cannot enable or disable H 239 while in a call
55. layouts Number of Microphones with Stereo Enabled Long Table Wide Table One Mic 1 set to Mic 1 set to Left Right Left Right Two Mic 1 set to Mic 1 set to Left Right Left Mic 2 set to Mic 2 set to Left Right Right Three Mic 1 set to Mic 1 set to Left Right Left Mic 2 set to Mic 2 set to Left Right Left Right Mic 3 set to Mic 3 set to Left Right Right x Not Used Left Channel Right Channel 76 Polycom Inc Microphones and Speakers Left and right channel assignments depend on the settings that you select on the Stereo Settings screen If Autorotation is enabled for a microphone the system automatically assigns active channels for the microphone Make sure that microphones with Autorotation disabled are oriented as shown in the following illustration After you place the microphones you will need to configure the system to send stereo as described in Stereo Settings on page 84 Polycom Microphone Lights The following table describes the behavior of the microphone lights on a Polycom table microphone Microphone Light Status Off Not in a call Green In a call mute off Red Mute on Blinking Red Configuration error occurred such as exceeding the number of supported conference link devices Amber Firmware upload Connecting Non Polycom Microphones or a Mixer to a Polycom RealPresence Group System Polycom Inc You can connect non
56. live music picked up by microphones Note Noise suppression automatic gain control and keyboard noise reduction are disabled when this setting is enabled Enable Keyboard Noise Reduction Specifies whether the system mutes audio from any site when keyboard tapping sounds are detected but no one is talking at that site Note MusicMode is disabled when this setting is enabled Keyboard Noise Reduction is not available if an audio mixer is used The RealPresence Group 300 system has no audio input settings and the settings for the RealPresence Group 500 and RealPresence Group 700 systems are quite different The RealPresence Group 550 systems have settings for RCA line in 3 5mm input and HDMI input The following tables describe each 81 Administrator s Guide for the Polycom RealPresence Group Series 82 RealPresence Group 500 and RealPresence Group 550 Audio Input Settings Setting Description Type Displays the RCA Line audio input Audio Input Level Sets the audio input level Audio Meter not labeled Displays the audio level for the RCA audio input port left and right channels Type Displays the 3 5mm connector for line level stereo audio input Audio Input Level Sets the 3 5 mm audio input level Use Input for Microphone Specifies use of the 3 5mm input on the RealPresence Group 500 system as either video associated input when the setting is not
57. local user account used when logging in to the system locally The password cannot contain spaces or more than 40 characters Passwords are case sensitive User Remote Access Specifies the password for the local user account Password used when logging in to the system remotely The password cannot contain spaces or more than 40 characters Passwords are case sensitive When you configure the RealPresence Group system to use the Maximum security profile the system will force you to change the Admin ID and User ID from their default values Remote Access Remote access means using a Polycom RealPresence Group system in some way other than through the local interface such as by using the web a serial port or telnet A session is an instance of a user connected to the system through one of these interfaces Sessions include an indication of how you are logged on to the RealPresence Group system such as the local interface web interface Telnet or serial API To configure remote access settings 1 Doone of the following Inthe local interface go to Settings gt Administration gt Security gt Remote Access Inthe web interface go to Admin Settings gt Security gt Global Security gt Access 111 Administrator s Guide for the Polycom RealPresence Group Series 112 2 Configure the following settings Not all settings are available on both interfaces The visibility of some settings is aff
58. might cause the video rate to drop while the system is using LPR If this happens the Call Statistics screen shows the Video Rate Used as lower than the Video Rate If Packet Loss is 0 for at least 10 minutes LPR stops operating and the Video Rate Used increases to match the Video Rate If only LPR is enabled and the system detects packet loss LPR attempts to clean the image but the video rate is not adjusted If only Dynamic Bandwidth is enabled and the system detects packet loss of 3 or more the video rate is adjusted but LPR does not clean the image You can view Packet Loss Video Rate and Video Rate Used on the Call Statistics screen Configure the System for Use with a Firewall or NAT Polycom Inc A firewall protects an organization s IP network by controlling data traffic from outside the network Unless the firewall is designed to work with H 323 video conferencing equipment you must configure the system and the firewall to allow video conferencing traffic to pass in and out of the network Network Address Translation NAT network environments use private internal IP addresses for devices within the network while using one external IP address to allow devices on the LAN to communicate with other devices 43 Administrator s Guide for the Polycom RealPresence Group Series 44 outside the LAN If your system is connected to a LAN that uses a NAT you will need to enter the NAT Public WAN Address so that your
59. monitor support makes it an ideal fit for rooms with high requirements on both local remote and content video outputs With its rich integrator class connectors it can satisfy various integration environments Polycom RealPresence Group 700 Systems a For boardrooms lecture halls and other environments where only the best will do the RealPresence Group 700 system offers extreme video collaboration performance and flexibility Powerful video processing and flexible input and output options make it ideal for rooms with complex requirements such as multiple displays cameras and content sources The intuitive interface that comes standard on all RealPresence Group products makes it easy for even novice users to control the system and get the most out of their video collaboration experience with no hassles Setting Up Your System Hardware This manual provides information to supplement the setup sheets provided with your system and its optional components A printed copy of the system setup sheet is provided with each RealPresence Group system PDF versions of the system setup sheets are available at support polycom com Recharging the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time When the remote control battery power is at 10 or less a notification is displayed on the home screen Although other notifications override the low battery notification the low battery
60. number given to each conference A conference can include more than one far site so there might be more than one row with the same conference ID Call ID Identifies individual calls within the same conference Total H 320 Channels Used Number of narrow band channels used in the call 181 Administrator s Guide for the Polycom RealPresence Group Series 182 Data Description Endpoint Alias The alias of the far site Endpoint Additional Alias An additional alias of the far site View Name Names the web or local interface used in the call User ID Lists the ID of the user who made the call Endpoint Transport Address The actual address of the far site not necessarily the address dialed Audio Protocol Tx The audio protocol transmitted to the far site such as G 728 or G 722 1 Audio Protocol Rx The audio protocol received from the far site such as G 728 or G 722 Video Protocol Tx The video protocol transmitted to the far site such as H 263 or H 264 Video Protocol Rx The video protocol received from the far site such as H 261 or H 263 Video Format Tx The video format transmitted to the far site such as CIF or SIF Video Format Rx The video format received from the far site such as CIF or SIF Disconnect Local ID and Disconnect Reason The identity of the user who initiated the call and th
61. password A single Polycom Touch Control can be paired to multiple Polycom RealPresence Group systems and once paired the Polycom Touch Control can switch between RealPresence Group systems without needing to enter admin IDs or passwords Unpaired The ability to pair or connect to the Polycom Touch Control is disabled on the Polycom RealPresence Group system The only way to unpair is to follow the procedure described in Unpairing on page 161 159 Administrator s Guide for the Polycom RealPresence Group Series 160 State Description Connected A Polycom Touch Control has an active pairing connection to the Polycom RealPresence Group system A single Polycom Touch Control can be paired to multiple Polycom RealPresence Group systems but can be connected to only one RealPresence Group system at a time Disconnected The Polycom Touch Control does not have an active pairing connection to an RealPresence Group system but is still paired if at least one RealPresence Group system that has previously paired with the Polycom Touch Control has not unpaired Pairing To pair the Polycom Touch Control and Polycom RealPresence Group system during setup gt gt After selecting a language enter the RealPresence Group system IP address in the Polycom Touch Control interface and touch Connect If you do not want to pair during setup select Pair Later If you choose to skip pairing many Polyco
62. ports 3236 to 3242 the third call uses ports 3242 through 3248 and so on TCP Ports UDP Ports Specifies the beginning value for the range of TCP and UDP ports used by the system The system automatically sets the range of ports based on the beginning value you set Note You must also open the firewall s TCP port 1720 to allow H 323 traffic Polycom Inc Networks Polycom Inc Setting Description Enable H 460 Firewall Traversal Allows the system to use H 460 based firewall traversal for IP calls For more information refer to H 460 NAT Firewall Traversal on page 46 NAT Specifies whether the system should determine the NAT Public WAN Address automatically e Ifthe system is not behind a NAT or is connected to the IP network through a Virtual Private Network VPN select Off e Ifthe system is behind a NAT that allows HTTP traffic select Auto e Ifthe system is behind a NAT that does not allow HTTP traffic select Manual NAT Public WAN Address Displays the address that callers from outside the LAN use to call your system If you chose to configure the NAT manually enter the NAT Public Address here This field is editable only when NAT Configuration is set to Manual NAT is H 323 Compatible Specifies that the system is behind a NAT that is capable of translating H 323 traffic This field is visible only when NAT Configuration is set to Auto or Manual
63. refer to Customizing the Home Screen on page 16 In the Place a Call section on the web interface Home page you can place a call two different ways To call a Favorites contact 1 Inthe Contacts section enter a name and click Search 2 Select a contact name and click Call For information about editing Favorites contacts refer to Managing Favorites on page 96 To place a call manually 1 Click Manual Dial 2 Enter the number 3 Click Call The call is placed according to the default settings you selected in Admin Settings gt Network gt Dialing Preferences You can select options other than the defaults in the two drop down lists below the text entry field To require a password select Meeting Password and enter a password in the field that displays below the check box On the web interface Home page you can call Speed Dial contacts and can edit the Speed Dial contact list To call speed dial contacts gt gt In the Speed Dial section select a contact from the list and click Call To add speed dial contacts 1 Inthe Speed Dial section click Edit 2 Entera contact name and click Search 3 Inthe contact you want to add click Add 101 Administrator s Guide for the Polycom RealPresence Group Series Recent Calls 102 4 To save your changes click Done To remove speed dial contacts 1 Inthe Speed Dial section click Edit 2 Inthe contact you want to delete click Remove 3 To save your changes clic
64. restore button 2 While holding the restore button press the power button once 3 Keep holding the restore button for 10 more seconds then release it During the factory restore process the system displays the Polycom startup screen and the usual software update screens on HDMI monitors Other types of monitors will be blank Do not power off the system during the factory restore process The system restarts automatically when the process is complete Using a USB Device for a Factory Restore 188 If you start a factory restore while a USB storage device is connected the system restores from the USB device instead of the system s factory partition For about the first five minutes of the factory restore process the system is erasing data on the SD card and extracting data from the USB device This process runs from a special memory partition and graphics are not available so your monitor will be blank If you prefer you can have the system prepare the SD card by rewriting the data with zeroes and reformatting the card thereby eliminating any traces of old data Be aware that this step adds about 20 minutes to the beginning of the factory restore process when all you will see is a blank screen You will notice however that the LED indicator shows a fast blink of blue and amber lights during this process The lights blink normally during the rest of the restore process To reset the system to its factory partition software usin
65. returns abbreviated Internet Control Message Protocol results It returns H 323 information only if the far site is configured for H 323 It returns SIP information only if the far site is configured for SIP If the test is successful the Polycom RealPresence Group system displays a message Trace Route Tests the routing path between the local system and the IP address entered If the test is successful the Polycom RealPresence Group system lists the hops between the system and the IP address you entered Color Bars Tests the color settings of your monitor for optimum picture quality If the color bars generated during the test are not clear or the colors do not look correct the monitor needs to be adjusted Speaker Test Tests the audio cable connections A 473 Hz audio tone indicates that the local audio connections are correct If you run the test from the system during a call the far site will also hear the tone If you run the test from the Polycom RealPresence Group system web interface during a call the people at the site you are testing will hear the tone but you will not Polycom Inc 171 Administrator s Guide for the Polycom RealPresence Group Series Diagnostic Screen Description Audio Meter Measures the strength of audio signals from the microphone or microphones far site audio VCR audio and any device connected to the audio line in e To check the microphone or microph
66. server and a client both of which are peers When a user is accessing the RealPresence Group system web interface the RealPresence Group system is the server and the web browser is the client application In other situations such as when the RealPresence Group system connects to LDAP directory services the RealPresence Group system is the client and the LDAP directory server is the server To configure certificate usage 1 Goto Admin Settings gt Security gt Certificates gt Certificate Options Polycom Inc Security Polycom Inc 2 Configure these settings on the Certificates screen Setting Description Maximum Peer Certificate Specifies how many links a certificate chain Chain Depth can have The term peer certificate refers to any certificate sent by the far end host to the RealPresence Group system when a network connection is being established between the two systems Always Validate Peer Controls whether the RealPresence Group Certificates from Servers system requires the remote server to present a valid certificate when connecting to it for services such as those listed for client type CSRs in Generating Certificate Signing Requests CSRs on page 125 provisioning directory SIP and so forth Always Validate Peer Controls whether the RealPresence Group Certificates from Browsers system requires a browser to present a valid certificate when it tries to connect to the web interface
67. server in addition to logging it locally The system immediately begins forwarding its log messages when you click Save Encryption is not supported for remote logging so Polycom recommends remote logging only for secure local networks Enable H 323 Trace Logs additional H 323 connectivity information Enable SIP Trace Logs additional SIP connectivity information Send Diagnostics Sends crash log server information to Polycom to help and Usage Data to us analyze and improve the product Click the Polycom Polycom Improvement Program button to view information about how your data is used Polycom Inc 179 Administrator s Guide for the Polycom RealPresence Group Series Downloading EagleEye Director Logs The Polycom EagleEye Director logs contain important status and debug information that is not included in the logs available for the RealPresence Group system Follow these steps to download the log information to a USB device 1 Attach a USB storage device formatted in FAT32 to the back panel of the EagleEye Director 2 Restart the EagleEye Director by following these steps a Unplug the 12v adaptor attached to the side of the EagleEye Director b Wait a5 seconds c Plug the 12v adaptor into the side of the EagleEye Director It could take up to two minutes for the EagleEye Director to restart 3 Remove the USB storage device A log file using the name format of rabbi teye_info_XXXxx tar gz is ge
68. system millisec sends 1 packet per second If you enter O the web interface only transmission rate limit is disabled This setting applies only to error ICMP packets This setting has no effect on informational ICMP packets such as echo requests and replies Generate Destination Unreachable Messages web interface only Generates an ICMP Destination Unreachable message if a packet cannot be delivered to its destination for reasons other than network congestion Respond to Broadcast and Multicast Echo Requests web interface only Sends an ICMP Echo Reply message in response to a broadcast or multicast Echo Request which is not specifically addressed to the RealPresence Group system IPv6 DAD Transmit Count Specifies the number of Duplicate Address Detection DAD messages to transmit before acquiring an IPv6 address The RealPresence Group system sends DAD messages to determine whether the address it is requesting is already in use Select whether to transmit 0 1 2 or 3 DAD requests for an IPv6 address Enable Specifies whether EAP 802 1X network access is enabled EAP 802 1X RealPresence Group systems support the following authentication protocols EAP MD5 EAP PEAPvO MSCHAPv2 e EAP TTLS e EAP TLS EAP 802 1X Specifies the system s identity used for 802 1X Identity authentication This setting is available only when EAP 802 1X is enabled The field can
69. taae eaa bo e eS 122 Configuring Encryption Settings for Integration with Microsoft Servers soci oc ecs bp deecd neskeri nike a kiii 123 List Of Sessions s srsepei nenii nene eeii kii dude kaa 124 Managing Certificates and Revocation 0 0 00 cece ee eee 124 Generating Certificate Signing Requests CSRs 125 Installing Certificates 0 127 Configuring Certificate Validation Settings 128 Configuring Certificate Revocation Settings 129 Certificates and Security Profiles within a Provisioned System 132 Deleting Certificates and CRLs 000 0000 0008 133 RealPresence Server Address Configuration in PKI enabled Environments ono 6 inher din ecaceca tins nA a E A hiecb act 133 Security Banners sii dvesis vedo we aienen teow kde lle bavdeve teeta ete 134 Setting up Log Management 0 0 00 c cee eee eee 135 Polycom Inc ix Administrator s Guide for the Polycom RealPresence Group Series Managing Polycom Touch Control Logs 0000004 136 Configuring a Meeting Password 0 cece eee eee eee eee 137 8 Managing the System Remotely 139 Using the Polycom RealPresence Group System Web Interface 000 000 139 Accessing the Web Interface 0000 00008 139 Monitoring a Room or Call with the Web Interface 140 Managing System Profiles with the Web
70. the Polycom RealPresence Group Series Configuring VCR DVD Player Settings With a Polycom RealPresence Group 500 system you can connect a VCR or DVD player to an HDMI or VGA input to play content With a Polycom RealPresence Group 550 system you can connect a VCR or DVD player to an HDMI or VGA input to play content With a Polycom RealPresence Group 700 system you can also connect a VCR or DVD player to the system s VCR input to play videotapes or DVDs in calls Using a VCR or DVD player with a RealPresence Group 300 system is not a viable option Playing a Videotape or DVD The VCR DVD inputs are active when you select the camera source configured as VCR The microphone inputs remain active while the VCR or DVD player is playing Call participants might want to mute the microphones while playing videotapes or DVDs To configure VCR DVD audio settings for playing a videotape or DVD 1 Inthe web interface go to Admin Settings gt Audio Video gt Audio gt Audio Input 2 Set the audio input level of your audio input 3 5 mm or HDMI for playback volume of the VCR DVD player relative to other audio from the system Connecting Computers to Polycom RealPresence Group Systems 88 You can connect a computer directly to a Polycom RealPresence Group system When you do this other call participants can see everything that you see on your computer When you connect to video and audio from your computer the audio
71. the addresses in the list by clicking the checkbox next to Address Port lockout protects against brute force attacks by temporarily locking the login port after a configurable number of unsuccessful login attempts have been made regardless of which account was used It is supported only on the web interface 19 Administrator s Guide for the Polycom RealPresence Group Series 120 The telnet port has its own port lock feature that is enabled regardless of the state of the port lock feature configuration Specifically the telnet server disconnects a telnet login session after 5 failed login attempts If a new session is started another 5 attempts are allowed To configure the port lockout feature 1 Inthe web interface go to Admin Settings gt Security gt Global Security gt Access 2 Configure these settings Setting Description Lock Port after Specifies the number of failed login attempts allowed Failed Logins before the system locks the web interface from accepting logins If set to Off the system does not lock the web interface due to failed login attempts Port Lock Duration Specifies the amount of time that a web interface remains locked due to failed login attempts After this time period expires the failed login attempts counter is reset to zero and logins to the web interface are once again allowed Reset Port Lock Specifies a failed login window period of time starting Counter
72. the system does not respond to the remote control set the remote control channel ID to 3 starting with step 3 in the following procedure Then follow the entire procedure to configure the system and remote control channel ID settings While performing the following procedures blocking the IR signal from the remote control can prevent the signal from being received by the system causing the system to take an action that corresponds to any of the remote control button presses To configure the channel ID on the remote control 1 While blocking the IR signal from the remote control using your hand or some other object press and hold o and for 2 3 seconds 2 After the red LED on the remote control comes on release both keys The LED remains lit for 10 seconds 3 While the LED is lit enter a 2 digit ID between 00 and 15 If you do not enter the ID during the 10 seconds the LED is lit the LED flashes six times and you must repeat steps 1 and 2 Be sure to enter the ID during the next 10 second window 4 Ifthe channel ID is saved successfully the LED flashes twice Otherwise the LED flashes six times and you must repeat steps 1 3 To confirm the channel ID from the remote control 1 While blocking the IR signal from the remote control using your hand or some other object press and hold o and for 2 3 seconds 2 After the LED on the remote control comes on release both keys The LED remains lit for 10 seconds 3 While the
73. to pair with a particular Polycom RealPresence Group system the Polycom Touch Control makes an IP connection to the RealPresence Group system If the connection is lost for any reason the Polycom Touch Control automatically attempts to restore the connection The Polycom Touch Control connects to the RealPresence Group system over a TLS socket providing a reliable secure communication channel between the two systems The Polycom Touch Control initiates all pairing connections and attaches to port 4122 on the RealPresence Group system You can pair the Polycom Touch Control and Polycom RealPresence Group system during initial Polycom Touch Control setup as described in the steps on the previous page After you have completed Polycom Touch Control setup you can pair to a different RealPresence Group system using Polycom Touch Control settings and unpair using the web interface When you use a Polycom Touch Control with the Polycom RealPresence Group system you must be sure to update the RealPresence Group software before you update the Polycom Touch Control software Only Polycom Touch Control software versions 4 x or later work with Polycom RealPresence Group systems The following table describes the pairing states State Description Paired The Polycom Touch Control is successfully connected to the Polycom RealPresence Group system through the pairing process including providing the Polycom RealPresence Group admin ID and
74. wait to determine whether updates are available Refer to the Release Notes for the Polycom RealPresence Group Series for information about the latest software version including version dependencies Refer to Installing Software and Options for the Polycom RealPresence Group Series and Accessories for detailed information about obtaining software key codes and updating your software If your organization uses a management system for provisioning endpoints your Polycom RealPresence Group system might get software updates automatically Polycom Inc 151 Administrator s Guide for the Polycom RealPresence Group Series 152 Polycom Inc Control and Navigation Configuring Remote Control Behavior You can customize the behavior of the remote control to support the user s environment Points to Note about remote control behavior 4 e Ifthe Polycom RealPresence Group system is paired and connected with a Polycom Touch Control the remote control is disabled e The Polycom RealPresence Group system remote control IR transmits a modulated frequency of 38 kHz e When a USB keyboard is connected to a RealPresence Group system you can enter only numbers with the remote control on the local interface s Place a Call gt Keypad or Place a Call gt Contacts screens To configure remote control behavior 1 Inthe web interface go to Admin Settings gt General Settings gt System Settings gt Remote Control Ke
75. 28 You can select a certificate in the list to view its contents You can also remove a certificate from the list by clicking Remove 4 If needed click Close to close the certificate section of the page When you add a CA certificate to the RealPresence Group system the certificate becomes trusted for the purpose of validating peer certificates If you do not add the server certificate for the RealPresence Group system before using the web interface you might receive error messages from your browser stating that the security certificate for the web site Polycom cannot be verified Most browsers allow the user to proceed after this warning is displayed See the Help section of your browser for instructions on how to do this Configuring Certificate Validation Settings Certificates are authorized externally when they are signed by the CA The certificates can be automatically validated when they are used to establish an authenticated network connection To perform this validation the RealPresence Group system must have certificates installed for all CAs that are part of the trust chain A trust chain is the hierarchy of CAs that have issued certificates from the device being authenticated through the intermediate CAs that have issued certificates to the various CAs leading back to a root CA which is a known trusted CA The following sections describe how to install and manage these certificates A certificate exchange is between a
76. 4 Off Yes Can contain ID or Its Reverse Form Checkbox Enabled Yes Meeting Minimum Length Off 1 20 32 Off Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Reject Previous Passwords Off 1 16 Off Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes SNMP Note SNMP passwords are applicable only when the system uses SNMP v3 Minimum Length 1 16 32 1 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Reject Previous Passwords Off 1 16 Off Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Disabled Yes Security Banner Enable Security Banner Checkbox Disabled Yes Banner Text DoD Custom Yes Custom Local System Banner Text Unicode characters Null Yes 2048 bytes max no text Remote System Banner Text Unicode characters Null Yes 2048 bytes max no text Certificates Certificate Options Certificate Validation Web Server Checkbox Disabled Yes Certificate Validation Client Apps Checkbox Disabled Yes 222 Polycom Inc Security Profile Tables Low Admin Settings Area
77. Audio Input Level Sets the audio input level Audio Meter not labeled Displays the audio level of the line input left and right channels Type Displays 3 5 mm line level stereo audio input associated with HD15 VGA video input 3 Audio Input Level Sets the audio input level Audio Meter not labeled Displays the audio level of the line input left and right channels Type Displays HDMI 1 HDMI connector embedded audio input associated with video input 1 Audio Input Level Sets the audio input level Audio Meter not labeled Displays the audio level of the line input left and right channels Type Displays HDMI 2 HDMI connector embedded audio input associated with video input 2 Audio Input Level Sets the audio input level Audio Meter not labeled Displays the audio level of the line input left and right channels Type Displays HDMI 3 HDMI connector embedded audio input associated with video input 3 Audio Input Level Sets the audio input level Audio Meter not labeled Displays the audio level of the line input left and right channels Type Displays Component dual RCA associated with component video input 4 Audio Input Level Sets the audio input level Audio Meter not labeled Displays the audio level of the line input left and right channels 83 Administrator s Guide f
78. Control or Keypad To move the camera to a stored preset 1 Ifyou are ina call press Select on the remote control to switch between a near site Your Camera or far site Their Camera camera 2 Press a number on the remote control To view your presets gt gt From the menu select Cameras gt Preset Icons for presets 0 9 are shown on the screen A snapshot above a number means that a preset has been assigned to that number A gray box means that no present has been assigned to that number To store a preset using the remote control 1 If you are ina call press Select to choose Your or Their camera 2 If you selected a camera that supports electronic pan tilt and zoom you can adjust the camera s position Press Zoom to zoom the camera out or in Press the arrow buttons on the remote control to move the camera up down left or right 3 Press and hold a number to store the preset position Any existing preset stored at the number you enter is replaced You cannot delete a preset Instead overwrite an existing preset with the new camera position Setting and Using Presets with the Polycom Touch Control To view presets or move the camera to a stored preset 1 From the Home screen or Call screen touch Cameras 2 If you are ina call touch Near or Far to select the appropriate camera control 3 Touch View Presets 69 Administrator s Guide for the Polycom RealPresence Group Series 5 Ico
79. DP RTP RTCP Video Yes Admin Settings gt Network gt IP Network gt Admin Settings gt 32764 and Audio Enable IP H 323 Network gt IP Default Admin Settings gt Network gt IP Network gt Network gt Firewall gt Enable SIP Fixed Ports gt UDP Ports 1024 65535 204 Polycom Inc Security Profile Tables Using the Maximum Security Profile The following table shows the default values for specific settings when you use the Maximum security profile Maximum Admin Settings Area Default Range Value Configurable General Settings System Settings Auto Answer Point to Point Video Checkbox Disabled Yes Auto Answer Multipoint Video Checkbox Disabled Yes Call Detail Report Checkbox Enabled Yes Enable Recent Calls Checkbox Disabled Yes Pairing Allow Polycom Touch Control Pairing Checkbox Disabled Yes Note Disabling this setting closes the SSH port SmartPairing Mode Disabled Disabled Read only Automatic Serial Ports Mode RS 232 Mode Off Off Yes Note Some Polycom RealPresence Group Control systems support only a subset of listed modes Network IP Network Enable SIP Checkbox Enabled Yes Transport Protocol Auto TLS Yes TLS TCP UDP Polycom Inc 205 Administrator s Guide for the Polycom RealPresence Group Series
80. Director If the Polycom EagleEye Director is not functioning correctly or you need to recover from a corrupted partition you can use the restore button to reset the device This operation completely erases the camera s settings and reinstalls the software The following figure shows you the location of the restore button on the back of the Polycom EagleEye Director Restore Button To reset the Polycom EagleEye Director using the restore button 4 Be sure to keep the Polycom EagleEye Director powered on during the factory restore 190 Polycom Inc Troubleshooting 14 Press and hold the restore button on the back of the EagleEye Director for 2 3 seconds while the power light cycles When normal video content is displayed on the monitor instead of a blue screen the EagleEye Director has been successfully restored 2 Release the restore button How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly contact your Polycom distributor or Polycom Technical Support To contact Polycom Technical Support go to support polycom com Enter the following information then ask a question or describe the problem This information helps us to respond faster to your issue e The 14 digit serial number from the System Detail screen or the back of the system e The software version from the System Detail screen e Any ac
81. Inc xi Administrator s Guide for the Polycom RealPresence Group Series xii A System Back Panel Views Polycom RealPresence Group 300 System Polycom RealPresence Group 500 System Polycom RealPresence Group 550 System Polycom RealPresence Group 700 System B Port Usage ccccscccccsccsess Connections to Group Series 0 Connections from Group Series C Security Profile Tables Using the Maximum Security Profile Using the High Security Profile Using the Medium Security Profile Using the Low Security Profile D Call Speeds and Resolutions Point to Point Dialing Speeds Multipoint Dialing Speeds 00 Call Speeds and Resolutions Resolution and Frame Rates for Content Video Polycom Inc Introducing the Polycom RealPresence Group Systems Your RealPresence Group system is a state of the art visual collaboration tool With crisp clean video and crystal clear sound Polycom RealPresence Group systems provide natural video conferencing interaction through the most advanced video communications technology Polycom RealPresence Group Systems For technical specifications and detailed descriptions of features available for RealPresence Group systems please refer to the product literature available at www polycom c
82. Input 3 for Content Input format Specifies the source type of the device This setting is read only unless the system does not detect the device 62 Polycom Inc Monitors and Cameras Setting Description Optimized for Specifies Motion or Sharpness for the video input e Motion This setting is for showing people or other video with motion Sharpness The picture will be sharp and clear but moderate to heavy motion at low call rates can cause some frames to be dropped Sharpness is available in point to point H 263 and H 264 calls only It is required for HD calls between 512 kbps and 2 Mbps Use Voices to Track People Specifies whether voice tracking is on or off If camera tracking has not been calibrated the setting is unavailable This setting is available only when you have installed an EagleEye Director Tracking Speed Determines how quickly the system finds someone new and switches to that person This setting is available only when you have installed an EagleEye Director Backlight Compensation Specifies whether to have the camera automatically adjust for a bright background Backlight compensation is best used in situations where the subject appears darker than the background Enabling this setting helps to relieve a bright background which can impact the tracking performance of the Polycom EagleEye Director White Balance Specifies w
83. Inputs and select the appropriate Input Configuring Camera Presets 68 Camera presets are stored camera positions that you can create in the local interface before or during a call Presets allow users to e Automatically point a camera at pre defined locations in a room e Select a video source If your camera supports pan tilt and zoom movement and it is set to People you can create up to 10 preset camera positions for it using the remote control or keypad or the Polycom Touch Control Each preset stores the camera number its zoom level and the direction it points if appropriate Presets remain in effect until you change them If far site camera control is allowed you can create 10 presets for the far site camera You can create up to 10 presets 0 9 for the far site camera if your system is paired with a Polycom Touch Control These presets are saved only for the duration of the call You might also be able to use presets that were created at the far site to control the far site camera If a Polycom Touch Control is paired with a Polycom RealPresence Group system you must use the Polycom Touch Control to create presets Refer to Setting and Using Presets with the Polycom Touch Control on page 69 If you use a Polycom EagleEye Director with your RealPresence Group system you cannot use presets for voice tracking Polycom Inc Monitors and Cameras Polycom Inc Setting and Using Presets with the Remote
84. Lights The LAN connector on the RealPresence Group 300 500 and 700 systems has two lights to indicate connection status and traffic Indicator Light Connection Status Left light off No 1000Base T connection Left light green 1000Base T connection Right light off No 10 100 Base T connection and no network traffic with 1000 Base T connection Right light on 10 100 Base T connection and blinks with network traffic Right light blinking Network traffic The LAN connector on the RealPresence Group 550 systems has two lights to indicate connection status and traffic Indicator Light Connection Status Left light off right No 10 100 1000 Base T connection light off Left light off right 10 100 1000 Base T connection without activity light green Left light blinking 10 100 1000 Base T connection and blinks with yellow right light network traffic green Configuring LAN Properties You can configure LAN properties for the RealPresence Group systems and for Polycom Touch Control Devices Refer to the following section and Configuring the Polycom Touch Control LAN Properties on page 29 Configuring RealPresence Group System LAN Properties To configure RealPresence Group System LAN properties gt gt Do one of the following Inthe local interface go to Settings gt Administration gt LAN Properties 24 Polycom Inc Networks Inthe web interface go to
85. Mode which could lower video and audio latency Although Game Mode is typically turned off by default you could have a better experience if you turn it on 55 Administrator s Guide for the Polycom RealPresence Group Series Finally before attaching your Polycom RealPresence Group system to a TV monitor ensure the monitor is configured to display all available pixels This setting also known as fit to screen or dot by dot enables the entire HD image to be displayed The specific name of the monitor setting varies by manufacturer Using Sleep Settings to Prevent Monitor Burn In Monitors and Polycom RealPresence Group systems provide display settings to help prevent image burn in Plasma televisions can be particularly vulnerable to this problem Refer to your monitor s documentation or manufacturer for specific recommendations and instructions The following guidelines help prevent image burn in e Ensure that static images are not displayed for long periods e Set the Time before system goes to sleep to 60 minutes or less e To keep the screen clear of static images during a call disable the following settings Display Icons in a Call described on page 92 Show Time in Call described on page 166 e Be aware that meetings that last more than an hour without much movement can have the same effect as a static image e Consider decreasing the monitor s sharpness brightness and contrast settings if the
86. Motion 704x480 60 1024x576 60 1024x576 60 831 1727 Motion 704x480 60 1280x720 60 1280x720 60 gt 1728 Motion 704x480 60 1280x720 60 1920x1080 60 lt 128 Sharpness 352x240 30 512x288 30 512x288 30 128 383 Sharpness 704x480 30 768x448 30 768x448 30 384 511 Sharpness 704x480 30 1024x576 30 1024x576 30 226 Polycom Inc Call Speeds and Resolutions Camera Source SD 720x480x60 HD 1280x720x60 HD 1920x1080x60 Call Speed Motion Max Frame Max Frame Max Frame kbps Sharpness Resolution Rate fps Resolution Rate fps Resolution Rate fps 512 1023 Sharpness 704x480 30 1280x720 30 1280x720 30 1024 2047 Sharpness 704x480 30 1280x720 30 1920x1080 30 gt 2048 Sharpness 704x480 30 1280x720 30 1920x1080 60 The following table shows the resolutions for People video on RealPresence Group systems with NTSC cameras in H 264 Baseline Profile calls Camera Source SD 720x480x60 HD 1280x720x60 HD 1920x1080x60 Call Speed Motion Max Frame Max Frame Max Frame kbps Sharpness Resolution Rate fps Resolution Rate fps Resolution Rate fps lt 768 Motion 352x240 60 512x288 60 512x288 60 768 959 Motion 704x480 60 768x448 60 768x448 60 960 1231 Motion 704x480 60 1024x576 60 1024x576 60 1232 3071 Motion 704x480 60 1280x720 60 1280x720 60 gt 3072 Motion 704x480 60 1280x720 60 1920x1080 60 lt 128 Sharpness 352x240 30 512x288 30
87. Network IP Network Enable SIP Checkbox Enabled Yes Transport Protocol Auto TLS Yes TLS TCP UDP Dialing Preference Scalable Video Coding Preference H 264 SVC then AVC AVC Only Yes AVC Only Audio Video Video Inputs General Camera Settings Allow Other Participants In a Call to Control Your Checkbox Disabled Yes Camera Enable People Content IP Checkbox Disabled Yes Enable Camera Preset Snapshot Icons Checkbox Disabled Yes 210 Polycom Inc Security Profile Tables High Admin Settings Area Default Range Value Configurable Security Global Security Security Profile Security Profile Maximum High Yes High Medium Low Authentication Active Directory Authentication Checkbox Disabled Yes Access Enable Network Intrusion Detection System NIDS Checkbox Enabled Yes Enable Web Access Checkbox Enabled Yes Restrict to HTTPS Checkbox Enabled Read only Note If Restrict to HTTPS is enabled the SNMP Listening Port must be set to 443 Web access port http 16 bit integer Grayed out Read only Note You cannot select this setting if the Restrict 80 to HTTPS setting is enabled Enable Remote Access Telnet Checkbox Disabled Read only Enable Remote Access SNMP Checkbox Disabled Yes Lock Port after Failed Logins Off 2 10 Off Yes Port Lock Duration 1 2 3 5 10 20 30 1 minute Yes minutes Reset Port Lock Counter After Off 1 24
88. O Specifies your organization s name City or Locality L Specifies the city where your organization is located State or Province ST Specifies the state or province where your organization is located Country C Displays the country selected in Admin Settings gt General Settings gt My Information Polycom Inc Security Polycom Inc The RealPresence Group system supports only one OU field If you want the signed certificate to include more than one OU field you must download and edit the CSR manually After you create the CSR a message indicating that the CSR has been created is displayed Two links appear next to the signing request that you just created Signing Request Server or Signing Request Client e Download Signing Request enables you to download the CSR so that it can be sent to a CA for signature e Create enables you to view the fields of the CSR as they are currently set in the CSR If you change any of the values you previously configured you can click Create to generate a new CSR that can then be downloaded When creating client and server CSRs one type of CSR overwrites the other if the information in the editable fields of both CSRs is identical Be sure to change at least one character in any of the editable fields Also only a single outstanding CSR of either type can exist at a time After the CSR is generated it is important to get it signed and installed before a
89. O Polycom Administrator s Guide 4 1 1 July 2013 3725 69988 002 A Polycom RealPresence Group Series Trademark Information POLYCOM and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are the property of their respective owners Patent Information The accompanying product may be protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc 2013 Polycom Inc All rights reserved Polycom Inc 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or cleri
90. Output for monitor 1 11 Video output 1 HDMI Output for monitor 1 12 Video output 2 3 HDMI Output for monitor 2 3 13 Video output 2 VGA Output for monitor 2 both screens Note Use one interface for video inputs 1 and 2 but not both Otherwise you get the same video output on 14 USB connectors USB 2 0 USB for Software Update remote control battery charge 15 Power Input 100 240 VAC 1 5A Power input 16 Power switch 17 LAN port Ethernet Connectivity for IP calls People Content IP and the system s web interface 18 Audio output left RCA Audio output for main monitor audio or channel external speaker system Audio Mix Routed to the Output e System tones and sound effects e Audio from the far site e Content audio connected to PC audio input 19 Audio input left RCA Auxiliary audio input Intended as channel microphone input 20 RS 232 serial interface For SDI camera control Polycom Inc 197 Administrator s Guide for the Polycom RealPresence Group Series Polycom RealPresence Group 700 System 11 D 4344 15 17 19 21 Location in Ref Web Interface Supported Number Admin Settings gt Input Output Formats Description 1 N A Power Input 100 240 Power input VAC 2 3 A 2 Audio Video gt Video Input 1 HDCI Input for Camera 1 Video Inputs gt Input 1 3 Audio Video gt Video Input 1 HDMI Input for Camera 1 Video Inputs gt
91. Polycom RealPresence Group System 186 You can use the hardware restore button on the Polycom RealPresence Group system to perform a factory restore of the system A factory restore completely erases the system and restores it to the software version and default configuration stored in its factory partition The factory restore operation completely erases the system s flash memory and reinstalls the software version and default configuration stored in its factory partition The following items are not saved e Software updates e All system settings including option keys and the remote control channel ID e Directory entries e CDR data During a factory restore on the system or froma USB device the LED indicator on the front of the system blinks blue and amber Polycom Inc Troubleshooting Using the Restore Button for a Factory Restore The restore button is on the bottom of the Polycom RealPresence Group 300 and 500 systems as shown in the following figure The restore button is on the front of the Polycom RealPresence Group 550 systems as shown in the following figure The restore button is on the front of the Polycom RealPresence Group 700 system as shown in the following figure Polycom Inc 187 Administrator s Guide for the Polycom RealPresence Group Series To reset the system to its factory partition software using the restore button 4 While the system is powered off press and hold the
92. See the Deleting Certificates and CRLs on page 133 for more information To use OCSP 1 Goto Admin Settings gt Security gt Certificates gt Revocation 130 Polycom Inc Security Polycom Inc 2 Configure these settings on the Revocation page Setting Description Revocation Method Select the OSCP method Allow Incomplete Revocation Checks When this field is enabled the RealPresence Group system treats the following response from the OCSP responder as a successful revocation checks that would otherwise be considered a failed check Ifthe OCSP responder responds that the status is unknown or if no response is received the system treats this as a successful revocation check Regardless of the state of this setting the following statements apply e Ifthe OCSP responder indicates a known revoked status the RealPresence Group system treats this as a revocation check failure and does not allow the connection e Ifthe OCSP responder indicates a known good status the RealPresence Group system treats this as a successful revocation check and allows the connection Global Responder Address Specifies the URI of the responder that services OCSP requests for example http responder example com ocsp This responder is used for all OCSP validation when Use Responder Specified in Certificate is disabled and is sometimes used even when Use Responder Specified in Certificate is e
93. Set gs oo sscc cee sececes essen ecee el tcece seeneceobits olaveca a bile wenn 162 PAWE cer ai cha Ae a Aa aint a e E R a AR 8 162 DOCU EY dnd reson a E A E a A Gad het pes tg 162 Software Updates 0 eee eee eens 162 View Touch Control Screens unuunu rererere 162 SmMartPawin cbc cence See eater nek Pees orb Ee EENE Onda ne eae es 162 Configuring Contact Information 0 0 eee eee eee ee eee 163 Configuring Regional Settings 00 ee eee eee eee eee 164 x Polycom Inc Contents Configuring Polycom RealPresence Group System Location Settings 4 54g cceska doch eea Merde Keene See EER ode este 164 Configuring Polycom RealPresence Group System Language Settings s 4 cc seed wheeled ewe beatae tees EET eral ele 164 Configuring Polycom RealPresence Group System Date and Time Setting S seriea i et Gtk A E Meare EEA KERE ese AKEE 165 Configuring Polycom Touch Control Regional Settings 167 Configuring Sleep Settings eisa siiiss besate eee eee eee 168 Customizing Sleep Behavior 0 cece 168 10 Diagnostics Status and Utilities 169 Diagnostics Screens 42 lt ccccse peace ed close E eed omnes ee rE tegen eee 169 Local Interface System Screens 00000 169 InfOrmation seee 3005 dance pete ees ented seas tee eee es 170 DlatUS ss ives ayes he aes Ae ag Besa Law sage Nae 170 DIAS TOS ECS facet sit te E TEE a a ta cack
94. Yes Require Lowercase Off 1 2 All 1 Yes Require Uppercase Off 1 2 All 1 Yes Require Numbers Off 1 2 All 1 Yes Require Special Characters Off 1 2 All 1 Yes Reject Previous Passwords Off 1 16 5 Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Disabled Read only Security Banner Enable Security Banner Checkbox Disabled Yes Banner Text DoD Custom Yes Custom Local System Banner Text Unicode characters Null Yes 2048 bytes max no text Remote System Banner Text Unicode characters Null Yes 2048 bytes max no text Certificates Certificate Options Certificate Validation Web Server Checkbox Enabled Yes Certificate Validation Client Apps Checkbox Enabled Yes Revocation Revocation Method OCSP OCSP Yes CRL Allow Incomplete Revocation Checks Checkbox Enabled Yes Polycom Inc 213 Administrator s Guide for the Polycom RealPresence Group Series High Admin Settings Area Default Range Value Configurable Servers Directory Servers XMPP Provisioned only Disabled Yes via provisioning Service Type Off Off Yes Microsoft Note the Microsoft selection means Microsoft Lync ker Server 2010 or 2013 depending on what is installed SNMP Version1 Checkbox Disabled Yes Version2c Checkbox Disabled Yes Version3 Checkbox Enabled Yes Calendaring Service Enable Calendaring Se
95. able SIP Transport Protocol Admin Settings gt Network gt IP Network gt setting SIP gt Transport Protocol 5061 Static TLS SIP Yes Admin Settings gt Network gt IP Network gt No SIP gt Enable SIP Admin Settings gt Network gt IP Network gt SIP gt Transport Protocol 49152 Dynamic TCP H 245 Yes Admin Settings gt Network gt IP Network gt Admin Settings gt 65535 H 323 gt Enable IP H 323 Network gt IP Network gt Firewall gt Fixed Ports gt TCP Ports 1024 65535 16384 Dynamic UDP RTP RTCP Video Yes Admin Settings gt Network gt IP Network gt Admin Settings gt 32764 and Audio H 323 gt Enable IP H 323 Network gt IP Default Admin Settings gt Network gt IP Network gt Network gt Firewall gt SIP gt Enable SIP Fixed Ports gt UDP Ports 1024 65535 202 Polycom Inc Connections from Group Series Port Usage Configuration On By Default Low Outbound Pro Security Configurable Port Port Type tocol Function Profile Enable Disable Number 80 Static TCP Polycom Product Yes Uncheck Register checkbox during No Registration OOB setup 123 Static UDP NTP Yes Admin Settings gt General Settings gt Date No and Time gt System Time gt Time Server 162 Static UDP SNMP TRAP No Admin Settings gt Servers gt SNMP gt Yes Admin Settings Enable SNMP gt Servers gt SNMP gt Admin Settings gt Server
96. ats Description 1 Audio Video gt Video Input HDCI Input for the camera Video Inputs gt Input 1 2 N A Microphone Polycom Audio input for up to two Polycom Input Microphone microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer 3 Audio Video gt Audio 3 5mm Audio output for main monitor audio or Audio gt Audio Output Stereo external speaker system Output System tones and sound effects Audio from the far site 4 Audio Video gt Video HDMI Output for Monitor 1 Monitors gt Output 1 Monitor 1 5 Audio Video gt Video HDMI Output for Monitor 2 available only with a Monitors gt Output 2 monitor option key Monitor 2 6 N A USB USB 2 0 USB for Software Update remote control Connectors battery charging Polycom Inc 193 Administrator s Guide for the Polycom RealPresence Group Series Location in Ref Web Interface Input Supported Number Admin Settings gt Output Formats 7 General Settings gt Serial Port RS 232 Serial Ports 8 Network gt LAN LAN Port Ethernet Connectivity for IP and SIP calls Properties People Content IP and the system web 9 N A Power Input 12V6 25A 194 Polycom Inc System Back Panel Views Polycom RealPresence Group 500 System 1 2 3 4 5 6 8 9 10 11 12 Location in Ref Web Interface Supported Number Admin Settings gt Input Output Formats Descript
97. ay together so that people at your site face the camera when they are looking at the display Positioning the Polycom Touch Control Device Polycom RealPresence Group systems can be controlled by the Polycom Touch Control Ensure that the Touch Control is conveniently located for use during a meeting When the Polycom Touch Control is not paired with a RealPresence Group system the device can be used as a virtual remote control To use the Polycom Touch Control as a virtual remote control ensure that the infrared IR transmitter on the front of the device is facing the RealPresence Group system you want to control Positioning the EagleEye Acoustic Camera The Polycom EagleEye Acoustic camera is designed to be placed on top of your monitor as shown in the following diagram Polycom Inc 5 Administrator s Guide for the Polycom RealPresence Group Series Positioning the Polycom EagleEye Director The Polycom EagleEye Director is an automatic HD tracking system that works with RealPresence Group systems Refer to Polycom EagleFye Director on page 57 for more information about the automatic camera positioning system Follow these guidelines when you use the EagleEye Director with your RealPresence Group system e Avoid setting the Polycom EagleEye Director in the corner of a room The EagleEye Director should be at least 12 inches away from all of the walls e Make sure the EagleEye Director is on a level surfa
98. b interface go to Admin Settings gt Audio Video gt Audio 2 Configure the settings for each section of the Audio screen that are described in this section of the book connected to the Polycom RealPresence Group system For more information refer to Connecting Non Polycom Microphones or a Mixer to a Polycom RealPresence Group System on page 77 4 Some audio settings are unavailable when a SoundStructure digital mixer is 80 Polycom Inc General Audio Settings Audio Input Polycom Inc Microphones and Speakers Setting Description Polycom Specifies that Polycom StereoSurround is used for all StereoSurround calls To send or receive stereo audio make sure your Polycom RealPresence Group system is set up as described in Connecting Devices to the Polycom RealPresence Group 300 and RealPresence Group 500 and RealPresence Group 550 Microphone Inputs on page 75 and Connecting Audio Output on page 78 Sound Effects Volume Sets the volume level of the ring tone and user alert tones Ringtone Specifies the ring tone used for incoming calls User Alert Tones Specifies the tone used for user alerts Mute Auto Answer Calls Specifies whether to mute incoming calls Incoming calls are muted by default until you press the mute button on the microphone or on the remote control Enable MusicMode Specifies whether the system transmits audio using a configuration that best reproduces
99. b interface only e When prompted to enter the Admin Room ID and password and no Admin Room ID is configured you can submit a blank password If you enable a provisioning service any settings provisioned by the Polycom Converged Management Application CMA or Polycom RealPresence Resource Manager system might be displayed as read only settings in the Admin Settings For more information about automatic provisioning refer to the Polycom CMA or RealPresence Resource Manager system documentation on the Polycom web site Polycom Inc Introducing the Polycom RealPresence Group Systems The Polycom Touch Control has separate admin settings that allow you to update Touch Control software and configure LAN regional and security properties for the Touch Control Refer to the following sections for more information Configuring the Polycom Touch Control LAN Properties on page 29 Configuring Polycom Touch Control Regional Settings on page 167 Configuring Admin ID and Password for the Polycom Touch Control on page 114 Managing Polycom Touch Control Logs on page 136 An admin ID and password might be configured for the Touch Control Administration settings The default ID is admin and the default password is 456 If your RealPresence Group system will be provisioned by the RealPresence Resource Manager system and you plan to use PKI certificates make sure you configure the Host Name setting on the web interface in Admin S
100. bes the data fields in the CDR Polycom Inc Data Description Row ID Each call is logged on the first available row A callis a connection to a single site so there might be more than one call in a conference Start Date The call start date in the format dd mm yyyy Start Time The call start time in the 24 hour format hh mm ss End Date The call end date End Time The call end time Call Duration The length of the call Account Number If Require Account Number to Dial is enabled on the system the value entered by the user is displayed in this field Remote System Name The far site s system name If applicable for call Call Number 1 The number dialed from the first call field not necessarily the transport address For incoming calls The caller ID information from the first number received from a far site Call Number 2 For outgoing calls The number dialed from the second call field not necessarily the transport address For incoming calls The caller ID information from the second number received from a far site Transport Type The type of call Either H 323 IP or SIP Call Rate The bandwidth negotiated with the far site System The name of the system manufacturer model and Manufacturer software version if they can be determined Call Direction In For calls received Out For calls placed from the system Conference ID A
101. but Might include Server 2010 and not distribution lists SIP address SIP URI 2013 To successfully call a phone number from the LDAP directory the phone number must be stored in one of the following formats e Country Code Area Code Number e Country Code National Direct Dial Prefix Area Code Number Polycom Inc To configure the Polycom GDS directory server 1 Inthe web interface go to Admin Settings gt Servers gt Directory Servers and select the Polycom GDS Service Type 2 Configure these settings on the Directory Servers page Setting Description Server Address Specifies the IP address or DNS address of the Global Directory Server You can enter up to five addresses Password Lets you enter the global directory password if one exists 143 Administrator s Guide for the Polycom RealPresence Group Series To configure the LDAP directory server 1 Inthe web interface go to Admin Settings gt Servers gt Directory Servers and select the LDAP Service Type 2 Configure these settings on the Directory Servers page LDAP Setting Description Server Address Specifies the address of the LDAP directory server With Automatic Provisioning this setting is configured by the server and appears as read only Server Port Specifies the port used to connect to the LDAP server With Automatic Provisioning this setting is configured by the server and a
102. cal errors Information in this document is subject to change without notice About This Guide Polycom Inc The Administrator s Guide for the Polycom RealPresence Group Series is for administrators who need to configure customize manage and troubleshoot Polycom RealPresence Group systems The guide covers the RealPresence Group 300 RealPresence Group 500 RealPresence Group 550 and RealPresence Group 700 systems Please read the Polycom RealPresence Group system documentation before you install or operate the system The following related documents for RealPresence Group systems are available from support polycom com PolycomService support cn support video group_ series e Installing Software and Options for the Polycom RealPresence Group Series and Accessories which describes how to install Polycom RealPresence Group systems and accessories e User s Guide for the Polycom RealPresence Group Series and User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control which describe how to perform video conferencing tasks e Setup Sheets for your hardware e Release Notes e Integrator s Reference Manual for the Polycom RealPresence Group Series which provides cable information and API command descriptions e Regulatory Information which describes safety and legal considerations for using Polycom RealPresence Group systems For support or service please contact your Polycom distributor or go to P
103. cameras allow long distance transmission of high definition images without degrading the video quality You can control the camera settings using the RS 232 port Polycom has verified the interoperability with two SDI camera models Sony EVI HD1 and Minrray MR820V LK Connecting Cameras to Polycom RealPresence Group Systems Polycom Inc Refer to your system s setup sheet and to the Integrator s Reference Manual for the Polycom RealPresence Group Series for connection details Refer to the release notes for a list of supported PTZ cameras If you connect a supported PTZ camera the system detects the camera type and sets the appropriate configuration Make sure that the system is powered off before you connect devices to it Do not connect more than one Polycom EagleEye Director to a single RealPresence Group system Dual Camera Support You can connect two cameras to the system at the same time as the video input source You can switch between the two cameras either from the local user interface or from the Web user interface The driver always reports 1080p resolution when an SDI camera is detected You need to change the SDI camera to appropriate resolution manually To connect two cameras to the system 1 Connect an HDCI camera for example the Polycom EagleEye III camera to the video input 1 port 2 Connect an SDI camera to the video input 2 port You need to connect it to the SDI and the serial ports at t
104. ce or mounting bracket e The camera s viewing angle is approximately 9 degrees above and 30 degrees below its direct line of sight To ensure the best view from the Polycom EagleEye Director voice tracking feature follow these suggestions Set the EagleEye Director on top of a monitor Ideally place the camera between 5 5 and 7 feet from the ground gt 12 in 0 3 m ah in 0 3 m gt 12 in 0 3 mia 212 in 0 3 m 5 5 7 ft 1 7 2 1 m 6 Polycom Inc Introducing the Polycom RealPresence Group Systems Ensure that people are sitting within the viewing range of between 3 and 22 feet from the device Powering On and Off Connect power and power on the RealPresence Group system after you have connected all of the equipment that you will use with it Make sure that the system is powered off before you connect devices to it It is important to note that Polycom RealPresence Group 300 500 and 700 systems do not have what you might think of as a power button they have a power proximity sensor Instead of pressing an actual button that moves you touch the sensor or near the sensor that indicates power on the front of the system For instructions on how to power on and off the Polycom Touch Control refer to Powering On the Polycom Touch Control on page 11 Power On Self Test POST Polycom Inc After being powered on the RealPresence Group systems a
105. ceive stereo will be able to do so 84 Some audio settings are unavailable when a SoundStructure digital mixer is connected to the Polycom RealPresence Group system Polycom Inc Audio Meters Microphones and Speakers Setting Description Polycom Microphone Type Displays the type of Polycom microphone being used Stereo Positions the audio input within the left and right channels Left sends all of the audio to the left channel Right sends all of the audio to the right channel For Polycom digital microphone and ceiling microphone arrays LefttRight sends audio from one microphone element to the left channel and audio from a second element to the right channel Autorotation Specifies whether autorotation is used for Polycom microphones If this feature is enabled the system automatically assigns left and right channels for the microphone based on sound it senses from the left and right speakers Note This feature does not work when headphones are used Audio Meter dB meter Lets you see the peak input signal level for Polycom microphones The audio meters in the user interface allow you to identify left and right channels The meters also indicate peak signal levels Set signal levels so that you see peaks between 3 dB and 7 dB with normal speech and program material Occasional peaks of 12 dB to 16 dB with loud transient noises are acceptable If you see 20 on
106. ces gt Profile Center 4 Next to Upload Settings Profile click Browse and browse to the location of the profile csv file on your computer 5 Click Open to upload the csv file to your system Sending a Message If you are experiencing difficulties with connectivity or audio you might want to send a message to the system that you are managing Polycom Inc 141 Administrator s Guide for the Polycom RealPresence Group Series Only the near site can see the message it is not broadcast to all the sites in the call To send a message using the web interface 1 Goto Diagnostics gt Send a Message 2 Inthe Send a Message page enter a message up to 100 characters in length then click Send The message is displayed for 15 seconds on the screen of the system that you are managing Configuring Servers Setting Up a Directory Server The global directory provides a list of other systems that are registered with the Global Directory Server and available for calls The other systems appear in the directory allowing users to place calls to other users by selecting their names You can configure the system to use one of the following directory servers in standard operating mode Directory Servers Supported Authentication Global Directory Protocols Groups Entry Calling Information Polycom GDS Proprietary Not Supported Might include e H 323 IP address raw IPv4 address DNS name or H 323 extension
107. change the text on the web interface Local System Banner Text If you enable the security banner on the web interface enter up to 2 408 single byte or 1 024 double byte characters The text wraps to the next line as you type but you can press Enter anywhere in a line to force a line break at a specific place Remote Access Banner Text This field is visible only when you use the web interface You can type or paste a maximum of 2 408 single byte or 1 024 double byte characters The text wraps to the next line as you type but you can press Enter anywhere in a line to force a line break at a specific place 134 Polycom Inc Security Setting up Log Management Polycom Inc The Polycom RealPresence Group system log files consist of the following information e System logs e Call Detail Report CDR e Configuration profile You can download logs automatically or manually by using the Polycom RealPresence Group system web interface For more information about log management refer to the following sections The date and time of system log entries for RealPresence Group systems are shown in GMT You can also manage Polycom Touch Control log files from the Touch Control interface Refer to Managing Polycom Touch Control Logs on page 136 for more information When the log fills up past the threshold the following actions are triggered e Transfers the log to the USB device if Transfer Frequ
108. ckbox Disabled Yes Auto Answer Multipoint Video Checkbox Disabled Yes Call Detail Report Checkbox Enabled Yes Enable Recent Calls Checkbox Enabled Yes Pairing Allow Polycom Touch Control Pairing Checkbox Enabled Yes Note Disabling this setting closes the SSH port SmartPairing Mode Disabled Disabled Yes Automatic Manual Serial Ports Mode RS 232 Mode Off Off Yes Note Some Polycom RealPresence Group Control systems support only a subset of listed modes Camera PTZ Closed Caption Pass Thru Network IP Network Enable SIP Checkbox Enabled Yes Transport Protocol Auto Auto Yes TLS TCP UDP Dialing Preference Scalable Video Coding Preference H 264 SVC then AVC AVC Only Yes AVC Only Audio Video Video Inputs General Camera Settings Allow Other Participants In a Call to Control Your Checkbox Enabled Yes Camera Enable People Content IP Checkbox Enabled Yes Polycom Inc 219 Administrator s Guide for the Polycom RealPresence Group Series Low Admin Settings Area Default Range Value Configurable Enable Camera Preset Snapshot Icons Checkbox Enabled Yes Security Global Security Security Profile Security Profile Maximum Low Yes High Medium Low Authentication Active Directory Authentication Checkbox Disabled Yes Access Enable Network Intrusion Detection System NIDS Checkbox Disabled Yes Enable Web Access Checkbox Enable
109. col Function Profile Enable Disable Number 1719 Static UDP H 225 0 RAS No Admin Settings gt Network gt IP Network gt Yes outgoing port H 323 gt Use Gatekeeper can be specified in the Primary Gatekeeper IP Address field 1720 Static TCP H 225 0 Call Yes Admin Settings gt Network gt IP Network gt No Signaling H 323 gt Enable IP H 323 3601 Static TCP GDS No Admin Settings gt Servers gt Directory No Servers gt Server Type 5060 Static UDP SIP Yes Admin Settings gt Network gt IP Network gt Yes outgoing port TCP SIP gt Enable SIP can be specified in AND the dial string Admin Setting gt Network gt IP Network gt user domain port SIP gt Transport Protocol Auto TCP or Note that the UDP transport protocol used depends on Admin Settings gt Network gt IP Network gt SIP gt Transport Protocol 5061 Static TLS SIP Yes Admin Settings gt Network gt IP Network gt Yes outgoing port SIP gt Enable SIP can be specified in AND the dial string Admin Setting gt Network gt IP Network gt user domain port SIP gt Transport Protocol Auto or TLS 5222 Static TCP CMA RealPresence No Provisioned by RealPresence Resource No Resource Manager Manager XMPP 49152 Dynamic TCP H 245 Yes Admin Settings gt Network gt IP Network gt Admin Settings gt 65535 Enable IP H 323 Network gt IP Network gt Firewall gt Fixed Ports gt TCP Ports 1024 65535 16384 Dynamic U
110. com Microphones Enable MusicMode and Enable Keyboard Noise Reduction The Polycom RealPresence Group system Line Output is muted when a SoundStructure digital mixer is connected e All echo cancellation is performed by the SoundStructure digital mixer Connecting Audio Output You must connect at least one speaker to the Polycom RealPresence Group systems in order to hear audio You can use the speakers built into the main monitor or you can connect an external speaker system such as the Polycom StereoSurround kit to provide more volume and richer sound in large rooms When you connect a SoundStation IP 7000 conference phone to a Polycom RealPresence Group system the conference phone becomes another way to dial audio or video calls The conference phone also operates as a microphone and as a speaker in audio only calls Refer to your system s setup sheet for connection details Make sure that the system is powered off before you connect devices to it For more information about connecting speakers to RealPresence Group systems refer to Appendix A System Back Panel Views on page 193 Placing Speakers to Play Stereo from Far Sites 78 The Polycom StereoSurround kit is designed for use with Polycom RealPresence Group systems It includes two speakers and a subwoofer When you set up the system for StereoSurround the left microphone and speaker should be on the left from the local room perspective Place the speaker connect
111. ctionality calibrate the camera again Video e Left Camera shows video from the left camera Right Camera shows video from the right camera e Color Bars displays the color bar test screen Note If the EagleEye Director is connected but is not selected as the current camera source this choice is not visible on the screen 172 Polycom Inc Diagnostics Status and Utilities Diagnostic Screen Description Sessions Displays the following information about each session connected to the system e Type e User ID Remote Address Reset System Note If a room password is configured for the admin account you must enter it to reset the system Returns the system to its default settings When you select this setting using the remote control you have the option to do the following e Keep your system settings such as system name and network configuration or restore system settings e Keep or delete the directory stored on the system System reset does not affect the global directory e Keep or delete all PKI certificates and certificate revocation lists CRLs You might want to download the CDR and CDR archive before you reset the system Refer to Call Detail Report CDR on page 180 Polycom Inc Statistics Call statistics are displayed in one format when you are in point to point calls and another when you are in multipoint calls Point to Point Calls Streams associated
112. d Yes Restrict to HTTPS Checkbox Disabled Yes Note If Restrict to HTTPS is enabled the SNMP Listening Port must be set to 443 Web access port http 16 bit integer 80 Yes Note You cannot select this setting if the Restrict to HTTPS setting is enabled Enable Remote Access Telnet Checkbox Disabled Yes Enable Remote Access SNMP Checkbox Disabled Yes Lock Port after Failed Logins Off 2 10 Off Yes Port Lock Duration 1 2 3 5 10 20 30 1 minute Yes minutes 1 2 4 8 hours Reset Port Lock Counter After Off 1 24 hours Off Yes Enable Whitelist Checkbox Disabled Yes Idle Session Timeout 1 2 3 5 10 20 30 45 10 Yes minutes 1 2 4 8 hours Maximum Number of Active Sessions 10 50 25 Yes Allow Video Display on Web Checkbox Disabled Yes Encryption Require AES Encryption for Calls Off Off Yes When Available Required Video Calls Required All Calls Require FIPS 140 Cryptography Checkbox Disabled Yes 220 Polycom Inc Security Profile Tables Low Admin Settings Area Default Range Value Configurable Local Accounts Account Lockout Lock Admin Account After Failed Logins Off 2 10 Off Yes Admin Account Lock Duration 1 2 3 5 minutes 1 Yes Reset Admin Account Lock Counter After Off 1 24 hours Off Yes Lock User Account After Failed Logins Off 2 10 Off Yes User Account Lock Duration 1 2 3 5 10 20 30 1 minute Yes
113. dio is included in local audio mix when Component video source is selected Note Use either the Composite RCA or Component for input 4 but not both 12 Audio Video gt Audio Input 2 RCA Auxiliary audio input Audio gt Audio Intended as microphone input sent to far Input gt Type Line end only 13 N A Audio Input 1 Polycom Audio input for up to three Polycom Microphone microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer 14 N A Audio Output 2 RCA Audio output for main monitor audio Audio Mix Routed to the Output System tones and sound effects Audio from the far site Audio input from audio inputs 3 and 4 when associated video is selected 15 Audio Video gt Video Output1 VGA Output for Monitor 1 Monitors gt Monitor 1 16 Audio Video gt Video Output1 HDMI Output for Monitor 1 Monitors gt Audio Output 1 Audio Mix Routed to the Output Monitor System tones and sound effects Audio from the far site Audio input from audio inputs 3 and 4 when associated video is selected Polycom Inc 199 Administrator s Guide for the Polycom RealPresence Group Series Location in Ref Web Interface Supported Number Admin Settings gt Input Output Formats Description 17 Audio Video gt Video Output 2 VGA Output for Monitor 2 Monitors gt Monitor 2 18 Audio Video gt Video Output 2 HDMI Output for Monitor 2 Monitors
114. disabled Remote Management of the Polycom Touch Control Polycom Inc You can remotely manage certain features of your Polycom Touch Control from within your enterprise environment using Microsoft Internet Explorer version 8 and later or Mozilla FireFox version 3 6 and later These features are described in the following paragraphs To open the remote management window for the Touch Control 1 Inone of the supported web browser windows enter the IP address of the Touch Control 2 Inthe Login window enter the ID and Password you use to access the administrative features of the Touch Control You can access the remote management features by using the Dashboard or the Navigation menu You return to the Dashboard by clicking the Home icon Download Logs Downloads the Touch Control logs to the location specified in the device 161 Administrator s Guide for the Polycom RealPresence Group Series SmartPairing 162 Network Settings Specifies whether the system acquires an IP address automatically or manually With the manual method the other settings that are available from the Touch Control become available on the web Pairing Pairs and unpairs from Polycom RealPresence Group systems Before you can connect to or pair with a device you must know the device s IP Address and the User Name and Password used to connect Security Changes the Admin ID and Password of the Touch Control Software Updates Updat
115. dmin Admin Specifies the password for administrator access when logging Password in to the Touch Control The default password is 456 When this password is set you must enter it to configure the Touch Control Admin Settings The password must not contain spaces Password Policies You can configure password policies for Admin User Meeting Remote Access and SNMP passwords These password settings can ensure that strong passwords are used Polycom strongly recommends that you create an Admin password for your system To configure password policies 1 Inthe web interface go to Admin Settings gt Security gt Local Accounts gt Password Requirements 2 Configure the following settings for Admin Room User Room Meeting Remote Access or SNMP passwords Setting Description Minimum Length Specifies the minimum number of characters required for a valid password Require Lowercase Letters Specifies whether a valid password must contain one or more lowercase letters Require Uppercase Letters Specifies whether a valid password must contain one or more uppercase letters Require Numbers Specifies whether a valid password must contain one or more numbers Require Special Characters Specifies whether a valid password must contain one or more special characters Supported characters include _ amp Reject Previous Passwords Specifies the number of most recen
116. dress If required an IP address can be used instead of an FQDN but Polycom recommends using the same FQDN that is used for Outlook clients Domain Specifies the domain for registering to the Microsoft Exchange Server 2010 or 2013 in either NETBIOS or DNS notation for example either company local or COMPANY User Name Specifies the user name for registering to the Microsoft Exchange Server 2010 or 2013 with no domain information included This can be the system s name or an individual s name Password Specifies the system s password for registering with the Microsoft Exchange Server 2010 or 2013 Polycom Inc 99 Administrator s Guide for the Polycom RealPresence Group Series Using the Web 100 Setting Description Email Specifies the Outlook mailbox this system should monitor for calendar information This should match the Primary SMTP Address for the account in Microsoft Exchange Server 2010 or 2013 which is displayed as the value of the mail attribute in the account properties Play Reminder Tone When Specifies whether to play a sound along with the Not in a Call text reminder when the system is not in a call Show Information for Specifies whether to display details about Meetings Set to Private meetings marked private Calling from the Calendar If your RealPresence Group system is configured to connect to the Microsoft Exchange Server and the P
117. e Group 550 systems To configure a Polycom RealPresence Group system to use devices connected directly to audio input 1 1 Inthe web interface go to Admin Settings gt Audio Video gt Audio gt Audio Input 2 Do the following a b a 86 Enable Use 3 5 mm Input for Microphone Enable Echo Canceller Adjust the 3 5 mm Level if necessary Speak into the microphones that are connected to the audio line inputs The audio meter should peak at about 5 dB for normal speech Polycom Inc Content Polycom Inc You can present content during calls when you use sources such as the following e A VCR or DVD player connected directly to a video input on a Polycom RealPresence Group system e People Content IP installed on a computer with any Polycom RealPresence Group system e A computer connected directly to a Polycom RealPresence Group system or a Polycom Touch Control e A USB drive connected to a Polycom Touch Control Polycom RealPresence Group systems achieve maximum content frame rate of 30 fps for 1080p with a 1080p Resolution option key installed and 60 fps for 720p If you use Content as the Quality Preference in your network IP settings you can achieve a content frame rate of 60 fps for 1080p with the 1080p Resolution option key installed For more information about sharing content during a call refer to the User s Guide for the Polycom RealPresence Group Series 87 Administrator s Guide for
118. e microphones are horizontal and two are vertical reference audio microphones Calibration fails if any of the microphones do not work For ways to test microphone functionality refer to the Camera Tracking settings on page 178 Adjusting the Room View 1 Doone of the following From the local interface go to Administrative gt Camera Tracking gt Calibration and then select Begin Calibration From the web interface go to Admin Settings gt Audio Video gt Video Inputs and then select the Input used by the Polycom EagleEye Director Polycom Inc 65 Administrator s Guide for the Polycom RealPresence Group Series 2 Doone of the following Inthe local interface select Skip to move to the Adjust Room View screen Inthe web interface select Adjust Room View 3 Use the arrow buttons and zoom controls on the remote control or web interface to show the room view you want far site participants to see 4 Select Finish to save the settings and return to the Camera Settings screen Enabling and Disabling Camera Tracking with EagleEye Director If EagleEye Director tracking is enabled the camera follows the person or people who are speaking This tracking action also called automatic camera positioning can be manually started or stopped To enable camera tracking gt gt Do one of the following Inthe local interface go to Settings gt Administration gt Camera Tracking gt Settings g
119. e reason the call was disconnected Q 850 Cause Code The Q 850 cause code showing how the call ended Total H 320 Errors The number of H 320 errors experienced during the call Average Percent of Packet Loss Tx The combined average of the percentage of both audio and video packets transmitted that were lost during the 5 seconds preceding the moment at which a sample was taken This value does not report a cumulative average for the entire H 323 call However it does report an average of the sampled values Average Percent of Packet Loss Rx The combined average of the percentage of both audio and video packets received that were lost during the 5 seconds preceding the moment at which a sample was taken This value does not report a cumulative average for the entire H 323 call However it does report an average of the sampled values Average Packets Lost Tx The number of packets transmitted that were lost during an H 323 call Polycom Inc Diagnostics Status and Utilities Data Description Average Packets Lost Rx The number of packets from the far site that were lost during an H 323 call Average Latency Tx The average latency of packets transmitted during an H 323 call based on round trip delay calculated from sample tests done once per minute Average Latency Rx The average latency of packets received during an H 323 call based on round
120. e States ee est ce one cena atte anaes 9 Power Button on the Remote Control 000 ee eee 9 Polycom RealPresence Group System Indicator Light 9 Powering On the Polycom Touch Control 60000 e eee 11 Polycom Touch Control Indicator Light 0 00 0 eee 12 Polycom EagleEye Acoustic Camera Indicator Lights 12 Polycom EagleEye Director Indicator Light 00 13 Configuring the RealPresence Group System n nnan 000 e eee 13 Setup WAZA ien ele bebe eno n pug acta ahaa a aAa ess 13 Admin SOLUS eto exe tay tease ae bet a coo OPN Atte tee Rat eos 14 RealPresence Group System Software Options 0005 15 Customizing the Home Screen 0 cece eee eee eee 16 Displaying Speed Dial Entries 0 c cece eee eee 16 Displaying a Calendar 0 ccc 17 Changing the Background Image 6 c cece eee eee 17 Configuring Home Screen Icons 6000 c cece eee eee ee 17 Polycom Inc Administrator s Guide for the Polycom RealPresence Group Series Enabling Access to User Settings 00000 00 eee 18 Restricting Access to User and Administrative Settings 18 Customizing the Place a Call Icon Navigation 19 Displaying System Information on the Local Interface 19 Configuring Menu Settings 66 66 c eect eee eens 20 2 Networks 2646 66 566 20eusneGse bese EC
121. e format specified on the Location screen For example if the system name is Marketing the folder name could be marketing_MMddyyyymmssSSS Timestamp Folder name is the timestamp of the log transfer in the date and time format specified on the Location screen for example yyyyMMddhhmmssSSS Custom Optional folder name for manual log transfers Storage Type Specifies the type of storage device used for log file transfers Transfer Frequency Specifies when the logs are transferred Manual The transfer starts when you select the Start Log Transfer button which is visible only on the local interface If the log fills before being transferred new events overwrite the oldest events Auto at Threshold The transfer starts automatically when the Percent Filled Threshold is reached To transfer the log manually 1 Inthe local interface go to Settings gt Administration gt Security gt Log Management Click Transfer System Log to USB Device The system saves a file in the USB named according to the settings you chose in the web interface 4 Wait until the system displays a message that the log transfer has completed successfully before you remove the storage device Managing Polycom Touch Control Logs You can transfer the Touch Control logs to an external USB storage device 136 Polycom Inc Security To transfer Polycom Touch Control logs 1 Ensure that a USB d
122. e registered to the same pool to which the system s user account is assigned 37 Administrator s Guide for the Polycom RealPresence Group Series AS SIP Settings 38 Configure SIP Settings for Integration with the Telepresence Interoperability Protocol TIP When SIP is enabled on a RealPresence Group system that has the TIP option the system can interoperate with TIP endpoints Points to note about TIP e Polycom RealPresence Group systems cannot host multipoint calls while in a SIP TIP call e SIP TIP calls must connect at a call speed of 1 Mbps or higher e Only TIP version 7 is supported Ina TIP call only XGA content at 5 fps is supported The following content sources are not supported in TIP calls USB content from the Polycom Touch Control Peoplet Content IP For more information about Polycom support for the TIP protocol refer to the Polycom Unified Communications Deployment Guide for Cisco Environments You cannot configure TIP without purchasing and installing a Telepresence Interoperability Protocol TIP option key code RTV and Lync Hosted Conference Support To use RTV in a Lync hosted conference you must have the RTV option key enabled on your RealPresence Group system For more information about configuring your Lync Server video settings for RTV refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments RealPresence Group series systems supp
123. eceiving IP or SIP TIP calls If the far site attempts to call the system at a higher speed than selected here the call is renegotiated at the speed specified in this field The SIP TIP Calls setting is available only when the TIP setting is enabled For point to point calls the Polycom RealPresence Group 300 systems use a maximum of 3 Mbps of bandwidth the RealPresence Group 500 and RealPresence Group 550 systems use a maximum of 6 Mbps Finding Your System s IP Address 50 You can find your RealPresence Group system s IP address in the local and the web interfaces In the local interface in Settings gt Administration gt LAN Properties IP Address In the local interface if the administrator has configured the system to show the IP address at the top of the menu that is displayed when you press with the remote control and on the Home screen In the web interface at the top of the page next to the language drop down list and in Admin Settings gt Network gt LAN Properties Your IP Address is Polycom Inc Monitors and Cameras Connecting Monitors Make sure that the system is powered off before you connect devices For more information about connecting monitors to RealPresence Group systems refer to Appendix A System Back Panel Views on page 193 Configuring Monitor Settings The system constantly detects monitors connected to it You have the choice to use or not use the monitor throug
124. ect Auto for the Enable setting Monitor Profiles set the preferences for what is shown on available monitors Configuring this setting allows you to customize the monitor configuration to match your environment or your desired meeting experience The Monitor Profiles settings are just preferences What you see can vary depending on layout views whether content is being shown the number of active monitors and so on Monitor Profiles are not supported for SVC calls The following table describes the configuration of each monitor profile Setting Description Decide for Me Default setting that sets monitors to show content and people speaking based on a variety of factors When you select Decide for Me the settings for Monitor 2 and Monitor 3 are unavailable If you later choose a different setting the original values persist Me Only Sets the monitor to always show you Speaker Only Sets the monitor to show current people speaking at the far end on Monitor 1 Monitor 2 shows only one person 52 Polycom Inc Monitors and Cameras Setting Description Content Only Sets the monitor to show available content Otherwise the monitor shows the room background Speaker and Content Sets the monitor to show available content Otherwise the monitor shows the person speaking at the far end You can browse layouts with this setting Recording Device with Speaker and Conten
125. ected by the type of security profile your system uses Setting Description Enable Network Intrusion Detection System NIDS web interface only Activates the ability to log entries to the security log when the system detects a possible network intrusion This setting is enabled or disabled by default based on the security profile but can be changed Enable Web Access Specifies whether to allow remote access to the system by using the web interface Allow Access to User Settings Specifies whether the User Settings screen is accessible to users through the local interface For more information about user access settings refer to Managing User Access to Settings and Features on page 113 Restrict to HTTPS Specifies that the web server is accessible only over a secure HTTPS port Enabling this setting closes the HTTP port and so disables redirects of sessions from HTTP to HTTPS all access must be initiated as HTTPS Web Access Port HTTP Specifies the port to use when accessing the system using the Polycom RealPresence Group system web interface using HTTP If you change this from the default port 80 specify a port number of 1025 or higher and make sure the port is not already in use You will need to include the port number with the IP address when you use the Polycom RealPresence Group system web interface to access the system This makes unauthorized access more difficult If Res
126. ed to the audio system s right channel on the right side of the Polycom Inc Microphones and Speakers system and the other speaker on the left side The system reverses the left and right channels for the far site as shown in the following illustration This ensures that the sound comes from the appropriate side of the room Left Right Right Left Sending stereo Receiving stereo For best results place the speakers about 60 apart as seen from the center of the conference table Left speaker Right speaker Connect to left audio output white Connect to right audio output red If you use the subwoofer in the Polycom StereoSurround kit place it beside a wall or in a corner near the speakers Polycom Inc 79 Administrator s Guide for the Polycom RealPresence Group Series Setting the Speaker Volume To set the volume of an external speaker system 1 Doone of the following Inthe local interface go to Settings gt System Information gt Diagnostics gt Speaker Test Inthe web interface go to Diagnostics gt Audio and Video Tests gt Speaker Test Click Start to start the speaker test 3 Adjust the volume of the speaker system From the center of the room the test tone should be as loud as a person speaking loudly about 80 90 dBA on a sound pressure level meter 4 Click Stop to stop the speaker test Configuring Audio Settings To configure the audio settings 1 Inthe we
127. eee ce dense 2S Getting the Network Ready 0 0000s 23 Connecting to the LAN 0 eens 23 LAN Status Lights isi coast oaceieoe nde eebes riket rentene i nii 24 Configuring LAN Properties 0 ees 24 Configuring RealPresence Group System LAN Properties 24 Configure IP Address IPv4 Settings 00000 25 Configure IP Address IPv6 Settings 00000 25 Configure DNS Servers Settings 00 00 000008 26 Configure LAN Options Settings 00000008 27 Configuring the Polycom Touch Control LAN Properties 29 Configuring IP Settings 0 eee eee ees 31 Network Quality Settings 0 00 00 eee eee 31 FAB 23 SOHN GS 5 os teker tokik aiin a eva aisha eae a hatin 32 Configure the System to Use a Gatekeeper 32 DIP SHINES gresie eee eae ded Lede ieee sabia wae ead wore 34 Configure SIP Settings for Integration with Microsoft DELVELS serari orni assess cases EESPS ERGIT RENIE RETRE REN OE 37 Configure SIP Settings for Integration with the Telepresence Interoperability Protocol TIP 00 e eee eee 38 RTV and Lync Hosted Conference Support 38 AS SIP SENES Gate kien EAEE EEE EEE 38 Configure AS SIP Settings 0 cece eee eee nes 39 Multilevel Precedence and Preemption MLPP 40 Alternative Network Address Type ANAT 41 Quality o
128. een To power off the Polycom Touch Control 1 From the Touch Control Home screen touch User Settings 2 Scroll to the Power section 3 Select Touch Control Power 11 Administrator s Guide for the Polycom RealPresence Group Series 4 Inthe menu that appears select Power Off the Touch Control If you choose to power off the Polycom Touch Control you must disconnect and reconnect the LAN cable to power it on again To wake up the Polycom Touch Control The touch control goes to sleep after 2 minutes of inactivity Touch the screen to wake it up Polycom Touch Control Indicator Light When the Polycom Touch Control is on the a Home button is lit Polycom EagleEye Acoustic Camera Indicator Lights The following figure shows the location of the LED on the front of the EagleEye Acoustic camera IR Sensor System Status The system status light provides the following information Indicator Light System Status Steady blue light System is on and awake Blinking blue light Camera firmware is being updated Steady amber light System is asleep Steady green light System is in a call 12 Polycom Inc Introducing the Polycom RealPresence Group Systems Polycom EagleEye Director Indicator Light The following figure shows the location of the power indicator light on the back of the Polycom EagleEye Director Indicator This indicator light provides the following informat
129. em to open outbound TCP and UDP connections Polycom Inc Networks Firewalls with a stricter rule set should allow RealPresence Group systems to open at least the following outbound TCP and UDP ports 1720 TCP 14085 15084 TCP and 1719 UDP 16386 25386 UDP Firewalls should permit inbound traffic to TCP and UDP ports that have been opened earlier in the outbound direction Basic Firewall NAT Traversal Connectivity Basic Firewall NAT Traversal Connectivity allows RealPresence Group systems to connect to the SIP based RealPresence solutions using the Acme Packet Net Net family of Session Border Controllers SBC A RealPresence Group system connects to the Acme Packet Net Net SBC as a remote enterprise endpoint The remote enterprise endpoint is registered to the enterprise s SIP infrastructure and connects to an internal enterprise endpoint through the enterprise firewall For details about the use and configuration of the Acme Packet Net Net SBC used in conjunction with this feature refer to Deploying Polycom Unified Communications in an Acme Packet Net Net Enterprise Session Director Environment RealPresence Group systems now also provide full mutual TLS support for SIP and XMPP Presence connections Full mutual TLS support gives administrators the ability to identify and authenticate devices attempting to join conferences from outside the enterprise network Configuring Dialing Preferences Dialing prefere
130. enabled or as an input for external equipment when enabled such as external mixers like the Polycom Vortex When associated with the video input the audio input is active only when the associated video input is selected VGA HD15 This audio is mixed into the local audio and sent to the far end Functionality does not change whether the video input is defined as people or content When used as an audio input for external equipment the audio is mixed with the input on the Polycom microphone array input and sent to the far end This input will be muted when the local mute is activated This option is not available to the RealPresence Group 550 systems Echo Canceller Specifies whether to use the system s built in echo canceller This setting is available only when the Use Input for Microphone setting is enabled This option is not available to the RealPresence Group 550 systems Audio Meter not labeled Displays the audio level for the 3 5 mm input port left and right channels Type Displays embedded audio from the HDMI connector Audio Input Level Sets the audio input level Audio Meter not labeled Displays the audio level for the HDMI input port left and right channels Polycom Inc Polycom Inc Microphones and Speakers RealPresence Group 700 Audio Input Settings Setting Description Type Displays Line dual RCA auxiliary audio input
131. ency is set to Auto at Threshold e Creates a log entry indicating that the threshold has been reached e Displays an alert on the home screen e Displays an indicator on the System Status screen To view the log file status do one of the following e Inthe local interface go to Settings gt System Information gt Status gt Log Management e Inthe web interface go to Diagnostics gt System gt System Status and select the More Info link for Log Threshold When the Log Threshold system status indicator is red automatic log transfers cannot be completed and data may be lost You must manually transfer the logs to a USB device To configure log management 14 Inthe web interface go to Admin Settings gt Security gt Log Management 2 Configure these settings 135 Administrator s Guide for the Polycom RealPresence Group Series Seiting Description Current Percent Filled Displays how full the log file is as a percentage of the total size Percent Filled Threshold Specifies a threshold for the percent filled value Reaching the threshold triggers an alarm creates a log entry and transfers the log if Transfer Frequency is set to Auto at Threshold Off disables logging threshold notifications Folder Name Specifies the name to give the folder for log transfers System Name and Timestamp Folder name is the system name and the timestamp of the log transfer in the date and tim
132. eries systems Polycom sets a higher bar for video and audio performance Seeing participants in full 1080p 60 fps or full motion HD brings video to a new level of realism Full motion HD provides those clear vibrant visuals and flawless audio that are critical to replicating an in the same room experience In group collaboration the quality of content is as important as the quality of the people on video Content that is grainy pixelated or slow to update makes it hard to get the most out of your meetings With Polycom RealPresence Group systems you share full motion HD people and content at the same time which helps eliminate compromises when sharing across distances 71 Administrator s Guide for the Polycom RealPresence Group Series 72 Polycom Inc Microphones and Speakers Connecting Audio Input Make sure that the system is powered off before you connect devices to it To pick up audio from your site you must connect a microphone to the Polycom RealPresence Group systems Refer to your system s setup sheet for connection details For more information about connecting audio inputs to RealPresence Group systems refer to Appendix A System Back Panel Views on page 193 Connecting Polycom RealPresence Group System Table or Ceiling Microphone Arrays Polycom microphone arrays contain three microphone elements for 360 coverage You can connect multiple Polycom microphone arrays to a Polycom RealPresence Gro
133. es the Polycom Touch Control software You can update from the default Polycom server or your own server by entering the appropriate IP address You can configure the updates to occur automatically or manually View Touch Control Screens Shows the screen currently being displayed on the Polycom Touch Control You can click Refresh at any time to see if the screen has changed SmartPairing allows you to detect and pair a RealPresence Group system from the RealPresence Mobile application on an Android or Apple iPad tablet After you pair the application and the RealPresence Group system you can use the RealPresence Mobile application to perform two basic functions e Use the application as a remote control for the RealPresence Group system e Swipe to transfer a call from the RealPresence Mobile application to the RealPresence Group system To configure SmartPairing 1 Inthe web interface go to Admin Settings gt General Settings gt Pairing gt SmartPairing Polycom Inc Control and Navigation 2 Configure these settings Setting Description SmartPairing Mode Specifies the method used to pair with the RealPresence Group system if SmartPairing is enabled e Disabled Automatic Manual Signal Volume Specifies the relative signal strength of the ultrasonic signal within the loudspeaker audio output signal Each paired device is displayed in Diagnostics gt System gt Sess
134. ettings gt Network gt LAN Properties gt LAN Options with the same name as the name that the RealPresence Resource Manager system will provision so that certificate signing requests CSRs generated during certificate installation have the correct host name information in them For more information about PKI certificates refer to Managing Certificates and Revocation on page 124 For more information about provisioning refer to Using a Provisioning Service on page 148 RealPresence Group System Software Options Polycom Inc Some of the features of a RealPresence Group system are optional To activate the following features you must purchase and install a key code Multipoint Video Conferencing This option enables your system to make video calls to more than one site at a time It is available only for RealPresence Group 500 and RealPresence Group 700 systems For more information refer to Configuring Multipoint Calling on page 93 Telepresence Interoperability Protocol TIP This option improves the interoperability of systems in environments with certain Cisco telepresence systems For more information refer to Configure SIP Settings for Integration with the Telepresence Interoperability Protocol TIP on page 38 Real Time Video RTV This option enhances the video experience by enabling the use of the Microsoft RTV video codec which provides higher resolutions during video calls when integrated with Microsoft Lync Server Fo
135. evice is connected to the USB port on the right side of the Polycom Touch Control 2 From the Home screen touch Administration An admin ID and password might be configured for the Touch Control Administration settings The default ID is admin and the default password is 456 3 Under Security select Transfer Touch Control Logs to USB Device A popup message displays when the log transfer completes successfully Configuring a Meeting Password A Meeting password specifies the password users must supply to join multipoint calls on the RealPresence Group system if the call uses the internal multipoint option rather than a bridge Points to Note about Meeting Passwords Do not seta meeting password if multipoint calls include audio only endpoints Audio only endpoints are unable to participate in password protected calls e Microsoft Office Communicator clients are unable to join password protected multipoint calls e SIP endpoints are unable to dial in to password protected multipoint calls e Ifa meeting password has been set for a call People Content IP clients must enter the password before joining the meeting To configure a meeting password 1 Doone of the following Inthe local interface go to Settings gt Administration gt Security gt Passwords Inthe web interface go to Home gt Place a Call gt Manual Dial gt Meeting Password 2 Enable and configure this setting Polycom Inc 137
136. f Service 4 225 340s dake ise E E Gute Meee et aes 41 Lost Packet Recovery and Dynamic Bandwidth 43 Configure the System for Use with a Firewall or NAT 43 H 460 NAT Firewall Traversal 0 000000048 46 Basic Firewall NAT Traversal Connectivity 47 Configuring Dialing Preferences 0 0000 e eee eee eee eee 47 Dialing OPHONS 366005 os eens ienien ee ends dea kines Mie en 47 SVC Based Conferencing 0 00 48 Preferted Speeds vivcwcineec dae date david eda tinge keane E 49 Finding Your System s IP Address 6 000 cece eee eens 50 vi Polycom Inc Contents 3 Monitors and Cameras ccc ccc cccecccccccce D1 Connecting MOnitors a coxa cae in sid oe il we arene as ad Wea lin Soe 51 Configuring Monitor Settings 0 c cece cee eens 51 Monitor Profiles 4 ici st torii ro n TA TEET EE DOLEAN E TERTA 52 Triple Monitor Mode 0 eee eee eee 53 Video Output in Meetings 00 eee eee eee 55 Maximizing Video Display on Your HDTV 0 55 Using Sleep Settings to Prevent Monitor Burn In 56 Connecting Cameras 4 2 00 ie abies boca dees oe eee ek 56 Polycom EagleEye II 0 00 57 Polycom EagleEye Acoustic 060 c cece eet 57 Polycom EagleEye Director 0 0 000 e eee eee ee eee 57 Polycom FagleByedl c cccnsccancbssns Seen be bean
137. fault values and ability to change some RealPresence Group settings are affected by which security profile your system uses Refer to the tables in Appendix C Security Profile Tables on page 205 to see how these settings are affected for each security profile Consider each security profile as a set of default values for all configuration settings that affect product security that achieves some level of base product security You can choose from four profiles Maximum High Medium and Low Each profile provides a basic security posture ranging from the most secure to the least secure which allows you to select a level of security that is appropriate for the deployment of the system in your environment Because you can change most of the individual configuration settings regardless of the security profile you chose Polycom recommends that you select the profile that is closest to the level of security you want in your environment and then customize the settings from there as needed In the higher profiles however some settings are either not changeable at all or have restricted ranges of values For specific configuration information refer to each profile s settings in Appendix C Security Profile Tables on page 205 To view or change a security profile 1 Inthe web interface go to Admin Settings gt Security gt Global Security 2 Determine which of the following Security Profile settings your system uses Setting Descr
138. field to contain the registered host name is recommended Domain Name web interface only Displays the domain name currently assigned to the system If the system does not automatically obtain a domain name enter one here Autonegotiation under General Settings in local Specifies whether the system should automatically negotiate the LAN speed and duplex mode per IEEE 802 3 autonegotiation procedures If this setting is interface enabled the LAN Speed and Duplex Mode settings become read only Polycom recommends that you use autonegotiation to avoid network issues LAN Speed Specifies whether to use 10 Mbps 100 Mbps or under General Settings in local interface 1000 Mbps for the LAN speed Note that the speed you choose must be supported by the switch Duplex Mode under General Settings in local interface Specifies the duplex mode to use Note that the Duplex mode you choose must be supported by the switch Ignore Redirect Messages web interface only Enables the RealPresence Group system to ignore ICMP redirect messages You should enable this setting under most circumstances 27 Administrator s Guide for the Polycom RealPresence Group Series 28 Setting Description ICMP Specifies the minimum number of milliseconds between Transmission transmitted packets Enter a number between O and Rate Limit 60000 The default value of 1000 signifies that the
139. formation you can search the Knowledge Base at support polycom com Placing a Test Call When you finish configuring the system you can call a Polycom video site to test your setup You can find a list of worldwide numbers that you can use to test your Polycom RealPresence Group system at www polycom com videotest If you have trouble making video calls To find out if the problem exists in your system ask the person you were trying to reach to call you instead Find out if the system you are calling has its power turned on and is functioning properly If you can make calls but not receive them make sure that your system is configured with the correct IP address Resetting a RealPresence Group System Polycom Inc If the system is not functioning correctly or you have forgotten the Admin Room Password you can reset the system with Delete System Settings enabled This procedure effectively refreshes your system deleting all settings except the following one Current software version Remote control channel ID setting Directory entries CDR data and logs 185 Administrator s Guide for the Polycom RealPresence Group Series To reset the system using the local interface 1 Goto Settings gt System Information gt Diagnostics gt Reset System 2 Enable Delete System Settings 3 Click Reset System After about 15 seconds the system restarts and displays the setup wizard Performing a Factory Restore on the
140. g Description Precedence Level The name associated with the precedence level You can click Add Precedence Level to create a level and you can click x to remove a level Dial Digit A single numeric field 0 9 that represents the dialing digit used to indicate the requested call precedence The precedence dial string is indicated by a leading 9 followed by the Dial Digit followed by the 7 or 10 digit number Resource Priority Header Represents the value in the SIP Resource Priority Header used to signal the precedence level This field accepts a single UTF 8 character Audio DSCP Indicates the DSCP value used for audio RTP SRTP packets sent in calls using this precedence level The field accepts an integer value range from 0 63 Video DSCP Indicates the DSCP value used for video RTP SRTP packets sent in calls using this precedence level The field accepts an integer value range from 0 63 5 Click Save when you complete your changes To add a network domain click and then configure the same settings defined above for the new network domain Click Save when you are finished Multilevel Precedence and Preemption MLPP Multilevel Precedence and Preemption MLPP provides call prioritization over network resources and far end system access Authorized users place precedence calls to elevate the priority of the call through the AS SIP network Systems already in a call can be preempted by
141. g system that works in conjunction with a Polycom RealPresence Group system to provide accurate close up views of the person who is speaking The EagleEye Director also provides smooth transitions between the close up view of the person who is speaking and the room view The EagleEye Director uses a dual camera system While one camera tracks the person who is speaking the other camera captures the room view The EagleEye Director shows the room view while the camera moves from one speaker to another When the tracking camera locates a person who is speaking the EagleEye Director camera switches to a close up of that person 57 Administrator s Guide for the Polycom RealPresence Group Series By providing automatic and intelligent views in various speaking scenarios during a conference the EagleEye Director delivers a user experience similar to a newscast video production Polycom EagleEye Il The Polycom EagleEFye II camera can provide 1080i 60 50 fps for Polycom RealPresence Group systems Polycom EagleEye HD You can use the Polycom EagleEye HD camera with all Polycom RealPresence Group systems Polycom EagleEye HD cameras provide 720p resolution Polycom EagleEye 1080 h lt You can use the Polycom EagleEye 1080 camera for RealPresence Group systems with the 1080p Resolution option installed to send 1080p video You can also use the Polycom EagleEye 1080 camera with systems that do not have the 1080p Resolution option
142. g a USB device 1 Copy the build package tar file and the sw_keys txt file to the root directory of a USB device 2 Optional Create a text file named zeroize txt on the root directory of the USB device then edit the file by entering the word TRUE in all capital letters If the zeroize txt file contains the word FALSE or if the file is not in the root directory of the USB device the system uses the standard method of erasing data from the SD card Power down the system and plug the USB device into your system While holding the restore button press the power button once Keep holding the restore button for 10 more seconds then release it The software version of the update file on the USB device is displayed in the web interface 6 Click Start Update to begin the factory restore Polycom Inc Deleting Files Troubleshooting After the SD card is prepared the system displays the Polycom startup screen and the usual software update screens on HDMI monitors Other types of monitors will be blank Do not power off the system during the factory restore process The system restarts automatically when the process is complete You can remove customer data and configuration information from the system for security purposes To perform a logical delete of the system files 1 For RealPresence Group 300 500 and 700 systems power off the system by holding down the Power sensor for 3 to 5 seconds For RealPresence Gr
143. gs gt Speed Dial Click the Choose Favorites link to create and select the favorites you want to designate as speed dial entries Select the Enable Speed Dial setting For more information about calling adding or removing speed dial entries refer to Speed Dial on page 101 Polycom Inc Introducing the Polycom RealPresence Group Systems Displaying a Calendar If your RealPresence Group system is configured to connect to the Microsoft Exchange Server you can view scheduled meetings on the Home screen If no meetings appear on the Home screen either the system is not connected to the Microsoft Exchange Server or no meetings are scheduled For more information about using the calendar refer to the User s Guide for the Polycom RealPresence Group Series Changing the Background Image The local interface of the RealPresence Group systems displays a default background image that s similar to a computer s wallpaper You cannot delete this image but you can upload your own image to replace it The pixel size of the image you upload must be 1920 x 1080 and the image format must be JPEG To upload and use a background image 1 Inthe web interface go to Admin Settings gt General Settings gt Home Screen Settings gt Background Click Choose File to search for and select the image you want to upload When the image name appears next to Choose File click Upload to display the image as your background
144. h the Enable setting You can also a monitor profile to manage a group of monitor settings To configure monitors 1 Inthe web interface go to Admin Settings gt Audio Video gt Monitors 2 Configure these settings on the Monitors page The settings for Monitor 1 Monitor 2 and Monitor 3 are the same although the available options can be different Setting Description Enable Specifies the monitor setting e Auto This is the default setting Specifies that the Video Format and Resolution settings are automatically detected and disables those settings e Manual Enables you to select the Video Format and Resolution settings Resolution settings are filtered based on the Video Format you selected e Off Disable this monitor Polycom Inc 51 Administrator s Guide for the Polycom RealPresence Group Series Monitor Profiles Setting Description Monitor Profile Specifies which profile to use for this monitor The choices depend on how many monitors the system uses and which monitor you are configuring Video Format Specifies the monitor s format Depending on which RealPresence Group System and monitor you configure the choices are HDMI DVI Component VGA Note This setting is unavailable when you select Auto for the Enable setting Resolution Specifies the resolution for the monitor Note This setting is unavailable when you sel
145. hat are dependent on provisioned values are read only on the RealPresence Group system The Polycom RealPresence Group system checks for new software from the Polycom CMA or RealPresence Resource Manager system every time it restarts and at an interval set by the service It automatically accesses and runs any software updates made available by the Polycom CMA or RealPresence Resource Manager system A CMA or RealPresence Resource Manager system administrator can upload a provisioned bundle from an already configured RealPresence Group system When RealPresence Group systems request provisioning the provisioned bundle and any automatic settings are downloaded A RealPresence Group system user with administrative rights can change the settings on the RealPresence Group system after the provisioned bundle is applied If you later download a new provisioned bundle from the CMA or RealPresence Resource Manager system the new bundle overwrites the manual settings If the system has previously registered successfully with a provisioning service but fails to detect the service when it restarts or checks for updates an alert appears on the System Status screen If the system loses registration with the provisioning service it continues operating with the most recent configuration that it received from the provisioning service If a Polycom Touch Control is connected to a provisioned RealPresence Group system a CMA or RealPresence Resource Manager s
146. he Remote Control Channel ID Hang up Button Long Press Specifies the behavior of the remote control Hang up button when you press it for a long time Hang up Power Off Holding down the Hang up button powers off the RealPresence Group system This option is not available to the RealPresence Group 550 systems Hang up Sleep Holding down the Hang up button puts the system to sleep Hang up Only Holding down the Hang up button has no function other than hanging up the call Button Function Specifies the behavior of the button on the remote control then Pressing buttons on the keypad displays numbers then letters For example pressing the 5 key once displays the number 5 but pressing it three times displays the letter K then Pressing buttons on the keypad displays letters then numbers For example pressing the 5 key once displays the letter J but pressing it four times displays the number 5 Configuring the Remote Control Channel ID You can configure the Channel ID so that the remote control affects only one Polycom RealPresence Group system even if other systems are in the same room 154 Polycom Inc Polycom Inc Control and Navigation The Polycom Touch Control virtual remote control is always set to channel 3 If the remote control is set to channel 3 it can control a Polycom RealPresence Group system set to any Channel ID If
147. he camera using the remote control or the Polycom Touch Control Inthe web interface go to Admin Settings gt Audio Video gt Video Inputs and then select the Input used by the Polycom EagleEye Director gt gt Disable the Use Voices to Track People setting Ifthe RealPresence Group system is paired with a Polycom Touch Control touch Cameras on the Home screen or the Call screen and select Stop Camera Tracking To start or stop camera tracking in the local interface gt gt Whether you are orare not inacall go to Menu gt Cameras and select Start Camera Tracking or Stop Camera Tracking as needed Camera tracking can also start or stop based on the following actions e Camera tracking starts automatically when you make a call e Camera tracking stops after you hang up a call Polycom Inc 67 Administrator s Guide for the Polycom RealPresence Group Series e Camera tracking temporarily stops when you mute the RealPresence Group system in a call It resumes when you unmute the system If camera tracking is disabled pressing Mute on the remote control does not affect tracking Tracking performance can be affected by room lighting If the room is too bright for camera tracking to work properly you can improve the tracking performance by adjusting the Backlight Compensation setting on the Cameras screen To find this setting in the web interface you can go to Admin Settings gt Audio Video gt Video
148. he front of the system Positioning the System Polycom RealPresence Group products are versatile enough to accommodate being set up ina variety of ways This section describes placement for your RealPresence Group system Touch Control EagleEye Acoustic camera and EagleEye Director automatic camera positioning system Positioning Polycom RealPresence Group Systems RealPresence Group systems are designed to be placed on a tabletop or in an equipment rack To position the system 1 Doone of the following Ifyou plan to place the system on a table or shelf attach the self adhesive feet to the bottom of the system Ifyou plan to mount a RealPresence Group 700 system in an equipment rack install the mounting brackets as shown in the following figure Ifyou plan to mount a RealPresence Group 550 system in an equipment rack install the mounting brackets as shown in the following figure 2 a ig different type of mounting bracket For more information refer to Polycom RealPresence Group 300 and RealPresence Group 500 systems use a support polycom com or contact your Polycom distributor 4 Polycom Inc Introducing the Polycom RealPresence Group Systems pE eee ees 2 Place the system in the desired location Position the system so that the camera does not face toward a window or other source of bright light Leave enough space to connect the cables easily Place the camera and displ
149. he same time 59 Administrator s Guide for the Polycom RealPresence Group Series The cabling is as follows a xy Video input 1 HDC gt Video input 2 SDI amp Configuring Video Input Settings Refer to Appendix A System Back Panel Views on page 193 for an illustrated view of the inputs and outputs available for each RealPresence Group system Although you can connect devices that are not automatically discovered the available choices in the interface might not be the same as they would for automatically discovered devices For example third party cameras are not supported in RealPresence Group systems but if you connect an unsupported camera anyway the system will attempt to show video Polycom does not guarantee that the results will be optimal or that you will be able to set up the camera the same as a supported camera To configure camera and video settings in the web interface gt gt Go to Admin Settings gt Audio Video gt Video Inputs 60 Polycom Inc Configuring General Camera Settings Polycom Inc Monitors and Cameras Setting Description Allow Other Participants In a Call to Control Your Camera Specifies whether other sites can adjust the view in your camera Power Frequency Specifies the power line frequency for your system In most cases the system defaults to the correct power line frequency based on the video standard used in the country where the s
150. hether to use the Auto or Manual setting to adjust neutral colors in the image You can also make a selection based on the type of ambient light in the room The following settings are based on the type of light e Indoor approximately 3200 K e 3680 K 4160K 4640K gt 5120K e Outdoor approximately 5600 K Brightness Provides a slider to adjust how bright the image is Color Saturation Provides a slider to adjust how colorful the image is Polycom Inc 63 Administrator s Guide for the Polycom RealPresence Group Series Configuring the Polycom EagleEye Director Use the remote control or web interface to configure the Polycom EagleEye Director You cannot configure the EagleEye Director using the Polycom Touch Control but you can start and stop camera tracking Getting Started Refer to Setting up the Polycom EagleEye Director for information about how to set up the EagleFye Director After setting up the EagleEye Director follow these steps to get started 1 64 Power on EagleEye Director You can verify that the device is detected and compatible with the RealPresence Group system s software on the System Status page Do one of the following Inthe local interface go to Settings gt System Information gt Status gt EagleEye Director Inthe web interface go to Diagnostics gt System gt System Status gt EagleEye Director As long as you see EagleEye D
151. iagnostic information is available in both the web and the local interface but some of this information is specific to one or the other interface Read this section to learn how to find diagnostic information in the local interface To access the Diagnostics screens on the local interface gt gt Go to Settings gt System Information The local interface s System Information screen has the following choices e Information e Status e Diagnostics e Call Statistics Polycom Inc 169 Administrator s Guide for the Polycom RealPresence Group Series Information Diagnostic Screen Description System Detail Displays the following system information System Name Model e Hardware Version e System Software Serial Number MAC Address e IP Address Network Displays the following network information e IP Address Host Name e H 323 Name e H 323 Extension E 164 e SIP Address e Link Local e Site Local e Global Address Usage Displays the following usage information e Time in Last Call e Total Time in Calls e Total Number of Calls Status Diagnostic Screen Description Active Alerts Displays the status of any device or service listed within the Status screens that has a current status indicator of red Alerts are listed in the order they occurred Call Control Displays the status of the Auto Answer Point to Point Video and Meeting Password settings Aud
152. ial Characters Off 1 2 All 2 Yes Maximum Consecutive Repeated Characters 1 4 2 Yes Polycom Inc 207 Administrator s Guide for the Polycom RealPresence Group Series Maximum Admin Settings Area Default Range Value Configurable Can contain ID or Its Reverse Form Checkbox Disabled Read only User Room Admin Room Minimum Length 6 16 32 9 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutive Repeated Characters 1 4 2 Yes Can contain ID or Its Reverse Form Checkbox Disabled Read only Meeting Minimum Length Off 1 20 32 Off Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Reject Previous Passwords 8 16 10 Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Consecutive Repeated Characters 1 4 2 Yes SNMP Note SNMP passwords are applicable only when the system uses SNMP v3 Minimum Length 6 16 32 12 Yes Require Lowercase Off 1 2 All 1 Yes Require Uppercase Off 1 2 All 1 Yes Require Numbers Off 1 2 All 1 Yes Require Special Characters Off 1 2 All 1 Yes Reject Previous Passwords 8 16 10 Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes
153. ides secure communication of the SIP signaling TLS is available only when the system is registered with a SIP server that supports TLS When you choose this setting the system ignores TCP UDP port 5060 Sign in Address Specifies the SIP address or SIP name of the system for example mary smith department company com If you leave this field blank the system s IP address is used for authentication User Name Specifies the user name to use for authentication when registering with a SIP Registrar Server for example marySmith If the SIP proxy requires authentication this field and the password cannot be blank Password Specifies the password associated with the User Name used to authenticate the system to the Registrar Server 35 Administrator s Guide for the Polycom RealPresence Group Series Setting Description Registrar Server Specifies the IP address or DNS name of the SIP Registrar Server The address can be specified as either an IP address or a DNS fully qualified domain name FQDN If registering a remote RealPresence Group System with an Lync Server Edge Server use the FQDN of the edge server By default for TCP the SIP signaling is sent to port 5060 on the registrar server By default for TLS the SIP signaling is sent to port 5061 on the registrar server Enter the address and port using the following format lt IP_Address gt lt Port gt lt IP_Address gt can be an
154. ie eG esate 58 Polycom EagleEye HD 1 0 06 58 Polycom EagleFye 1080 6 58 Polycom EagleEye View 0 000 e eee eee eee eee 58 SDI Cameras sisie tit ter es eae ts os ese Rees ee ee 59 Connecting Cameras to Polycom RealPresence Group Systems 59 Dual Camera Support 0 0002s 59 Configuring Video Input Settings 0 0 00 60 Configuring General Camera Settings 0000004 61 Configuring Input Settings 0 eee eee eee 62 Configuring the Polycom EagleEye Director 64 Getting Started ic c c ea je cease ined eii punn oni 8 hobea dest Rei ie sect ss 64 Calibrating the EagleEye Director Cameras 65 Adjusting the Room View 0 00 cece e neces 65 Enabling and Disabling Camera Tracking with BagleBye Director acc icie scope wegins eyr e nidie tid wecklew duct 66 Configuring Camera Presets 00000 e eee eee eee ee 68 Setting and Using Presets with the Remote Control or Keypad 69 Setting and Using Presets with the Polycom Touch Control 69 Experiencing High Definition Video Conferencing 5 70 Sending Video in High Definition 008 70 Receiving and Displaying Video in High Definition 71 Using Full Motion HD 0 000s 71 4 Microphones and Speakers eeeeeeeeeees 73 Connecting Audio Input 0 ccc ees 73 Connecting P
155. ify User Name When authentication is required specifies the user name for authentication with H 235 Annex D Enter Password When authentication is required specifies the password for authentication with H 235 Annex D Current Gatekeeper IP Address If you chose Off for the Use Gatekeeper field the Current Gatekeeper IP Address field is not displayed Displays the IP address that the gatekeeper is currently using 33 Administrator s Guide for the Polycom RealPresence Group Series SIP Settings 34 Setting Description Primary e Ifyou chose Off for the Use Gatekeeper field the Gatekeeper IP Primary Gatekeeper IP Address field is not displayed Address e Ifyou chose to use an automatically selected gatekeeper this area displays the gatekeeper s IP address Ifyou chose to specify a gatekeeper enter the gatekeeper s IP address or name for example 10 11 12 13 or gatekeeper companyname usa com The primary gatekeeper IP address contains the IPv4 address the system registers with As part of the gatekeeper registration process the gatekeeper might return alternate gatekeepers If communication with the primary gatekeeper is lost the RealPresence Group system registers with the alternate gatekeeper but continues to poll the primary gatekeeper If the system reestablishes communications with the primary gatekeeper the RealPresence Group system unregisters f
156. iguring these server addresses on the RealPresence Group system e If the certificate contains the fully qualified domain name FQDN of the server use the FQDN when configuring the server address e If the certificate contains the IP address of the server use the IP address when configuring the server address e Ifthe certificate does not contain any the server s address in any form you can use either the FQDN or the IP address of the server when configuring the server address 133 Administrator s Guide for the Polycom RealPresence Group Series Security Banners Security Banners are text that can be displayed on the Login screen and ina window when you log in remotely The following is an example of banner text This machine is the property of Polycom Inc and its use is governed by company guidelines You have NO right of privacy when using this machine G The security banner is not supported with the Polycom Touch Control To configure a security banner 1 Inthe web interface go to Admin Settings gt Security gt Security Banner 2 Configure these settings Setting Description Enable Security Banner Specifies whether to display a security banner Banner Text Custom Allows you to enter text to use for the banner DoD Specifies that the system displays a default U S Department of Defense security banner You cannot view or change this text on the local interface but you can
157. ime presence Connecting to Microsoft Exchange Server Calendaring Service 98 Polycom RealPresence Group systems can connect to Microsoft Exchange Server 2010 or 2013 and retrieve calendar information Connecting to a calendaring service allows the system to Display the day s scheduled meetings along with details about each Hide or show details about meetings marked Private depending on the configuration of the system Display a meeting reminder before each scheduled meeting along with a reminder tone Polycom Inc Placing and Answering Calls If the meeting was created using the Polycom Conferencing Add In for Microsoft Outlook the RealPresence Group system can e Identify video enabled meetings with a system calendar icon displayed on the e Let users join the meeting without knowing the connection details To configure Calendaring properties 1 Inthe web interface go to Admin Settings gt Servers gt Calendaring Service 2 Configure these settings Setting Description Enable Calendaring Service Enables the system to connect to the Microsoft Exchange Server 2010 or 2013 or and retrieve calendar information Microsoft Exchange Server Specifies the Fully Qualified Domain Name FQDN of the Microsoft Exchange Client Access Server If your organization has multiple Client Access Servers behind a network load balancer this is the FQDN of the server s Virtual IP Ad
158. imum Changed Characters 1 4 Yes Password Expiration Warning 1 7 Yes Remote Access Admin Remote User Remote Minimum Length 1 16 32 6 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Disabled Read only User Room Admin Room Minimum Length 6 16 32 6 Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Disabled Read only 212 Polycom Inc Security Profile Tables High Admin Settings Area Default Range Value Configurable Meeting Minimum Length Off 1 20 32 Off Yes Require Lowercase Off 1 2 All Off Yes Require Uppercase Off 1 2 All Off Yes Require Numbers Off 1 2 All Off Yes Require Special Characters Off 1 2 All Off Yes Reject Previous Passwords Off 1 16 10 Yes Minimum Password Age in Days Off 1 5 10 15 20 30 Off Yes Maximum Consecutive Repeated Characters Off 1 4 Off Yes SNMP Note SNMP passwords are applicable only when the system uses SNMP v3 Minimum Length 6 16 32 8
159. in order for reservation requests to be made to routers on the connection path Polycom Inc Networks Setting Description Dynamic Specifies whether to let the system automatically find the Bandwidth optimum call rate for a call Maximum Specifies the maximum transmit call rate between 64 kbps Transmit and the system s maximum line rate This setting can be Bandwidth useful when the system is connected to the network using an access technology that provides different transmit and receive bandwidth such as cable or DSL access Maximum Specifies the maximum receive call rate between 64 kbps Receive and the system s maximum line rate This setting can be Bandwidth useful when the system is connected to the network using an access technology that provides different transmit and receive bandwidth such as cable or DSL access Note When a RealPresence Group 500 or RealPresence Group 700 system is hosting a multipoint call the total call rate for all sites in the call is 6 Mbps Lost Packet Recovery and Dynamic Bandwidth You can handle video quality issues by selecting the Enable Lost Packet Recovery LPR setting the Dynamic Bandwidth setting or both settings If both settings are enabled Dynamic Bandwidth adjusts the video rate to reduce packet loss to 3 or less When packet loss drops to 3 or less LPR cleans up the video image on your monitor The additional processing power required
160. ing Request CSR for each certificate This request also known as an unsigned certificate must be submitted to a CA so that it can be signed after which the certificate can be installed on the RealPresence Group system Whether you need to generate a client type CSR a server type CSR or both depends on which features and services you intend to use and whether your network environment supports certificate based authentication for those services In most cases both certificates are needed For example if your RealPresence Group system is configured to use any of the following features and the servers providing those services perform certificate based authentication before allowing access to them you must create a client type CSR and add the resulting certificate signed by the CA e RealPresence Resource Manager system Provisioning e RealPresence Resource Manager system Monitoring e RealPresence Resource Manager system LDAP Directory e RealPresence Resource Manager system Presence e Calendaring e SIP e 802 1X The RealPresence Group system web server uses the server type CSR and resulting certificate whenever a user attempts to connect to the RealPresence Group system web interface The web server does so by presenting the server 125 Administrator s Guide for the Polycom RealPresence Group Series 126 certificate to the browser to identify the system to the browser as part of allowing the browser to connect to the system
161. interface Configure PKI according to your company s guidelines Polycom Inc Polycom Inc Security e To use the Low Security Profile with provisioning The RealPresence Resource Manager system must be using commercial mode You can enable provisioning in the setup wizard All provisionable settings are taken from the RealPresence Resource Manager system Deleting Certificates and CRLs In some cases expired certificates or CRLs might prevent you from accessing the web interface You can use the local interface to reset your system without certificates to restore access to the web interface To delete all certificates and CRLs the RealPresence Group system is using 1 Inthe local interface go to System gt Diagnostics gt Reset System 2 If needed enter the Admin ID and Password 3 Enable the Delete Certificates field 4 Select Reset System The RealPresence Group system restarts after deleting all installed certificates and CRLs RealPresence Server Address Configuration in PKl enabled Environments When configuring the server addresses for the services listed in Generating Certificate Signing Requests CSRs on page 125 as potentially needing a client type CSR such as SIP LDAP directory etc you might need to use a particular address format if the server address is contained in the server certificate that it presents when connecting to it If this is the case use the following guidance for conf
162. io Displays the connection status of audio devices such as the microphones SoundStation IP and SoundStructure EagleEye Director Displays the connection status of the EagleEye Director if one is connected If the camera system is not connected or is not selected as the current camera source this choice is not visible on the screen LAN Displays the connection status of the IP Network 170 Polycom Inc Diagnostics Status and Utilities Diagnostic Screen Description Servers e Always displays the Gatekeeper and SIP Registrar Server e Displays the active Global Directory Server LDAP Server or Microsoft Server e If enabled displays the Provisioning Service Calendaring Service or Presence Service Log Management Displays the status of the Log Threshold setting When a system device or service encounters a problem you see an alert next to the System button on the menu Diagnostics Diagnostic Screen Description Near End Loop Tests the internal audio encoders and decoders the external microphones and speakers the internal video encoders and decoders and the external cameras and monitors Monitor 1 displays the video and plays the audio that would be sent to the far site in a call This test is not available when you are in a call PING Tests whether the system can establish contact with a far site IP address that you specify PING
163. ion Indicator Light Status Steady green light Cameras are ready camera tracking is off Steady red light Cameras are powering on Blinking red light Factory restore on the cameras is starting Blinking blue light Camera tracking is on Configuring the RealPresence Group System Setup Wizard Polycom Inc This section describes how you configure your RealPresence Group system by using the setup wizard that walks you through the initial steps and accessing administrative settings in the local and web interfaces When you power on your system for the first time the setup wizard leads you through the minimum configuration steps required to place a call The setup wizard allows you to set an Admin ID and password which allows you to limit access to the Admin Settings The default Admin ID is admin and the default admin room password is the 14 digit system serial number on the Settings gt System Information gt Information gt System Detail screen in the local interface or on the back of the system Admin and User IDs are not case sensitive Administrator s Guide for the Polycom RealPresence Group Series Admin Settings 14 Make sure you can recall the room password if you set one If you forget the password you must use the restore button to run the setup wizard again in order to access the Admin Settings and reset the password You canrun the setup wizard or view the configuration sc
164. ion 1 Audio Video gt Video Input 1 HDCI Input for Camera 1 Video Inputs gt Input 1 2 Audio Video gt Video Input 2 HDMI Auxiliary video and audio input Video Inputs gt Audio Input 1 Input 2 Audio Video gt Audio gt Audio Input gt Type HDMI 3 Audio Video gt Video Input 2 VGA Video input for Content associated with Video Inputs gt Audio Input 2 Input 2 Note Use either the HDMI or VGA video input but not both 4 Audio Video gt Audio Input 2 3 5mm Stereo line level input Audio gt Audio Stereo Configurable to be associated with video Input gt Type input 2 or as an auxiliary audio input 3 5mm 5 N A Microphone Polycom Audio input for up to two Polycom Input Microphone microphone arrays or a SoundStation IP 7000 speaker phone or SoundStructure mixer 6 Audio Video gt Audio Output 1 3 5mm Audio output for main monitor audio or Audio gt Audio Stereo external speaker system Output Audio Mix Routed to the Output System tones and sound effects Audio from the far site Audio connected to audio input 2 when associated with video input 2 Polycom Inc 195 Administrator s Guide for the Polycom RealPresence Group Series Location in Ref Web Interface Supported Number Admin Settings gt Input Output Formats Description 7 Audio Video gt Video Output1 HDMI with Output for Monitor 1 Monitors gt embedded When format is HDMI audio output for main Monitor
165. ion key 14 Inthe web interface go to Admin Settings gt General Settings gt Options 2 Inthe Key field enter the Multipoint Video Conferencing option key 93 Administrator s Guide for the Polycom RealPresence Group Series 3 Click Save The MP option key cannot be used with Polycom RealPresence Group 300 G systems Including Multiple Sites in a Cascaded Call You can include multiple sites in a cascaded call if the sites you call have internal multipoint capability The following diagram shows how to do this Originating RealPresence Group System Site 1 Video Video Video conferencing conferencing conferencing system with system with system with multipoint multipoint multipoint Site 2 Site 3 Site 4 Any video Any video Any video Any video Any video Any video conferencing conferencing conferencing conferencing conferencing conferencing system system system system system system Site 5 Site 6 Site 7 Site 8 Site 9 Site 10 To place a cascaded call 1 Create and call a group in the directory or place calls one at a time to several other sites 2 Ask each far site to call additional sites Along with these additional sites each far site in the original multipoint call can add one audio only connection 94 Polycom Inc Placing and Answering Calls H 239 is not supported in cascaded calls 4 Points to note about cascaded calls Cascaded multipoint is not supported in SIP calls HD and SD multipoin
166. ion that gatekeepers and gateways use to identify this system Your organization s dial plan might define the extensions you can use Configure the System to Use a Gatekeeper A gatekeeper manages functions such as bandwidth control and admission control The gatekeeper also handles address translation which allows users to make calls using static aliases instead of IP addresses that can change each day To configure the system to use a gatekeeper 1 Inthe web interface go to Admin Settings gt Network gt IP Network gt H 323 Settings 32 Polycom Inc Polycom Inc Networks 2 Configure the following settings Setting Description Use Gatekeeper Select this setting to use a gatekeeper Gateways and gatekeepers are required for calls between IP and ISDN e Off Calls do not use a gatekeeper Auto System attempts to automatically find an available gatekeeper e Specify Calls use the specified gatekeeper This option must be selected to enable H 235 Annex D Authentication When you select a setting other than Off the Registration Status is displayed below the Enable IP H 323 setting Require Authentication Enables support for H 235 Annex D Authentication When H 235 Annex D Authentication is enabled the H 323 gatekeeper ensures that only trusted H 323 endpoints are allowed to access the gatekeeper This setting is available when Use Gatekeeper is set to Spec
167. ioning service User Name Specifies the endpoint s user name for registering to the provisioning service Password Specifies the password that registers the system to the provisioning service Server Address Specifies the address of the Polycom CMA system running the provisioning service Keeping your Software Current You can update your Polycom RealPresence Group system by going to support polycom com navigating to Documents and Downloads gt Telepresence and Video and then downloading and installing the appropriate software You can download and install software for the Polycom Touch Control with no software or options key codes You can also download and install Polycom Touch Control software from a web server You can also have your system automatically check for and apply software updates To automatically check for and apply software updates 1 Inthe web interface go to Admin Settings gt General Settings gt Software Updates 2 Select Automatic Software Updates 150 Polycom Inc Managing the System Remotely 3 Configure these settings Setting Description Automatically Check for Enables settings that allow you to set up a and Apply Software schedule for automatically checking for and Updates applying software updates to your system Start Time Specifies the Hour Minute and AM PM setting to start checking for updates Duration Specifies how long the system should
168. ions Configuring Contact Information Polycom Inc You can configure contact information for your Polycom RealPresence Group system so that others know who to call when they need assistance To configure system contact information 1 Inthe web interface go to Admin Settings gt General Settings gt My Information gt Contact Information 2 Configure these settings Setting Description Contact Person Specifies the name of the system administrator Contact Number Specifies the phone number for the system administrator Contact Email Specifies the email address for the system administrator Contact Fax Specifies the fax number for the system administrator Tech Support Specifies the name of the person who provides technical support City Specifies the city where the system administrator is located 163 Administrator s Guide for the Polycom RealPresence Group Series Setting Description State Province Specifies the state or province where the system administrator is located Country Specifies the country where the system administrator is located Configuring Regional Settings You can configure regional settings for the Polycom RealPresence Group systems and for Polycom Touch Control devices To do so refer to Configuring Polycom RealPresence Group System Location Settings and Configuring Polycom Touch Control Regional Se
169. iption Maximum Configures the system to be compliant with U S DoD security requirements Some configuration settings are made read only in this profile other settings have restricted ranges of values This profile represents the highest level of security High Configures the system with most security controls enabled but does not mandate the use of some controls that are mandated in Maximum profile Some configuration settings are not changeable in this profile other settings have restricted ranges of values This profile is most appropriate for enterprise deployments that demand high security Polycom Inc Security Setting Description Medium Configures the system with some of the basic security controls enabled but not all Most settings are changeable in this profile Low Configures the system with no mandated security controls although all controls can be enabled as needed This is the default profile 3 To change the profile setting select the Security Profile you want to use You can increase or decrease the level of security 4 Follow the prompts in the Security Profile Change wizard Managing System Access External Authentication Polycom Inc Polycom RealPresence Group systems support two roles for accessing the system an admin role and a user role Admins can perform administrator activities such as changing configuration as well as user activities such as placing and answe
170. irector among the status settings the device has been detected Calibrate the cameras Refer to Calibrating the EagleEye Director Cameras on page 65 for instructions If you notice that the speaker is not framed accurately ensure that the vertical bar of the EagleEye Director is vertical Placing the EagleEye Director on a horizontal surface can help to ensure that the vertical bar is vertical You might also need to recalibrate the cameras Adjust the room view Refer to Adjusting the Room View on page 65 for instructions Points to note when detecting the Polycom EagleEye Director When the system first detects the EagleEye Director a calibration wizard starts If the EagleEye Director is not detected try one of the following solutions e Ensure all cables are tightly plugged in then attempt camera detection again If you are using EagleEye Director version 1 0 software you might need to ensure that the ball stubs are tightly pressed into the hole on the base after checking the cables e Restart the RealPresence Group system e Manually power off the EagleEye Director by unplugging its power supply and unplugging the HDCI cable from the RealPresence Group system Then power on the EagleEye Director plug the HDCI cable into the RealPresence Group system and attempt camera detection again Polycom Inc Monitors and Cameras Calibrating the EagleEye Director Cameras 1 Doone of the following Inthe local interface g
171. irectory User Group settings e Admin Settings gt Security gt Global Security gt Access gt Lock Port after Failed Logins is set to 4 e Admin Settings gt Security gt Global Security gt Access gt Port Lock Duration is set to 1 Minute e Admin Settings gt Security gt Global Security gt Access gt Reset Port Lock Counter After is set to 1 Hour Scenario 1 Web interface locked due to excessive failed logins A user fails to log in to the local Admin account two times on the web interface and another user fails to log in to the external Active Directory SuperUser account in a separate web interface session The SuperUser account is defined as part of the Active Directory Admin Group on the Active Directory Server This means that three failed attempts have been made on the web interface port two by one user and one by a second user If the next attempt to log in to the web interface by either user or some other user is successful the failed login counter for the web interface port is reset to zero allowing 4 more failed attempts to occur on the web interface On the other hand if after the third failed login attempt any user makes a fourth unsuccessful attempt to any account on the web interface further attempts to access the web interface using any account credentials from any user are locked out for 1 Minute the value of the Port Lock Duration period After the 1 Minute port lock period has past l
172. k Done On the web interface Home page you can place calls to Recent Call contacts You canalso configure a Recent Calls list to display on the RealPresence Group system Home screen on both the web and local interfaces The list includes the following information e Site name or number e Whether call was placed or received To dial a recent call from the web interface gt gt On the web interface Home page s Recent Calls section do one of the following Find an entry and click the Call link next to the entry Click More to view a list of calls with more details then select an entry and click Call To configure Recent Calls in the web interface 1 Goto Admin Settings gt General Settings gt System Settings gt Recent Calls 2 To enable a Recent Calls list configure these settings Setting Description Call Detail Report Specifies whether to collect call data for the Call Detail Report When selected information about calls can be viewed through the Polycom RealPresence Group system web interface and downloaded as a csv file When this setting is not selected the system stops writing calls to the report Polycom Inc Placing and Answering Calls Setting Description Enable Recent Calls Specifies whether to show Recent Calls on the local and web interfaces Maximum Number to Display Specifies the maximum number of calls to display in the Recent
173. kbps 664 kbps 4 2048 kbps 512 kbps 664 kbps 5 1536 kbps 384 kbps 664 kbps 225 Administrator s Guide for the Polycom RealPresence Group Series Max Speed for Max Speed for Each Site ICE Each Site CCCP Number of Sites Max Speed for Enabled Lync with A V in Call Each Site Lync OCS R2 MCU 6 1152 kbps 256 kbps 664 kbps 7 RealPresence 1024 kbps 128 kbps 664 kbps Group 700 only 8 RealPresence 832 kbps 128 kbps 664 kbps Group 700 only Call Speeds and Resolutions The following illustrations show the resolution and frame rate sent in a call depending on the speed of the call and the Optimized for setting of your Camera input The values for sharpness and motion are the same from 4 MB to 6 MB for systems that support higher call speeds The difference between NTSC and PAL cameras is how frame rates are calculated e NTSC 60 fps equals PAL 50 fps e NTSC 30 fps equals PAL 25 fps The following table shows the resolutions for People video on RealPresence Group systems with NTSC cameras in H 264 High Profile calls Camera Source SD 720x480x60 HD 1280x720x60 HD 1920x1080x60 Call Speed Motion Max Frame Max Frame Max Frame kbps Sharpness Resolution Rate fps Resolution Rate fps Resolution Rate fps lt 512 Motion 352x240 60 512x288 60 512x288 60 512 639 Motion 704x480 60 768x448 60 768x448 60 640 831
174. l some connections might be encrypted while others are not The padlock icon might not accurately indicate whether the call is encrypted if the call is cascaded or includes an audio only endpoint To avoid security risks Polycom recommends that all participants communicate the state of their padlock icon verbally at the beginning of a call Points to note about AES Encryption e AES Encryption is not supported on systems registered to an Avaya H 323 gatekeeper e For Polycom RealPresence Group systems with a maximum speed of 6 Mbps for unencrypted calls the maximum speed for encrypted SIP calls is 4 Mbps RealPresence Group systems provide the following AES cryptographic algorithms to ensure flexibility when negotiating secure media transport e H 323 per H 235 6 AES CBC 128 DH 1024 AES CBC 256 DH 2048 e SIP per RFCs 3711 4568 6188 AES_CM_128 HMAC SHA1 32 AES_CM_128 HMAC SHA1_ 80 AES_CM_256_HMAC _SHA1_ 32 AES_CM_256_HMAC _SHA1_ 80 RealPresence Group systems also support the use of FIPS 140 validated cryptography which is required in some instances such as when used by the U S federal government When the Require FIPS 140 Cryptography setting is enabled all cryptography used on the system comes from a software module that has been validated to FIPS 140 2 standards You can find its FIPS 140 2 validation certificate here http csrc nist gov groups STM cmvp documents 140 1 140val all ht
175. l authentication is used the Active Directory Server protects Active Directory accounts RealPresence Group systems provide separate account lockout controls for each of their local accounts which are named Admin and User The account lock can be invoked due to failed logins on any of the following login ports e Local interface e Web interface e Telnet interface To configure the account lockout feature 1 Inthe web interface go to Admin Settings gt Security gt Local Accounts gt Account Lockout 2 Configure these settings for the appropriate account on the Account Lockout page You can configure account lock for the admin account user account or both accounts Setting Description Lock Admin User Specifies the number of failed login attempts allowed Account after before the system locks the account If set to Off the Failed Logins system does not lock the user account due to failed login attempts Admin User Specifies the amount of time that the account remains Account Lock locked due to failed login attempts After this time period Duration has expired the failed login attempts counter is reset to zero and logins to the account are once again allowed Reset Admin User Specifies the failed login window period of time Account Lock starting with the first failed login attempt during which Counter After subsequent failed login attempts will be counted against the maximum number allowed Lock Admi
176. local interface s Home screen If the Polycom RealPresence Group system is paired with a Polycom Touch Control selecting Allow Access to User Settings makes the RealPresence Group tab available on the Touch Control User Settings screen User Settings contains the following options which are also available to administrators under Admin Settings e Meeting Password e Backlight Compensation e Mute Auto Answer Calls not available in the Maximum Security Profile e Far Control of Near Camera not available in the Maximum Security Profile e Auto Answer Point to Point or Multipoint Video not available in the Maximum Security Profile e Allow Video Display on Web not available in the Maximum Security Profile Detecting Intrusions The Polycom RealPresence Group system logs an entry to the security log when it detects a possible network intrusion This logging is controlled by the setting Admin Settings gt Security gt Global Security gt Access gt Enable Network Intrusion Detection System NIDS The security log prefix identifies the type of packet detected as shown in the following table 113 Administrator s Guide for the Polycom RealPresence Group Series SSS SSS SSS SSS SSS SS SSS SSS SSS SS SS SSS SS SS SS SSS SS SS SS SSS el Prefix Packet Type SECURITY NIDS unknown_tcp Packet that attempts to connect or probe a closed TCP port SECURITY NIDS unknown_udp Packet that probes a closed UDP port
177. ly When this password is set you must enter it to configure the system Admin Settings using the remote control The password cannot contain spaces or be more than 40 characters Passwords are case sensitive The default Admin Room Password is the 14 digit system serial number from the System Information screen or the back of the system Use Room Password for Remote Access Specifies whether the room password used for local login is also used for the remote login When this setting is disabled the remote access password settings are displayed Admin Remote Access Password Specifies the password for the local administrator account used when logging in to the system remotely using the web interface or a telnet session When this password is set you must enter it to update the software or manage the system from a computer The password cannot contain spaces or more than 40 characters Polycom Inc Security Polycom Inc Setting Description Require User Login for Specifies whether the system automatically System Access prompts users to log in when the system comes out of sleep mode or completes the startup process Enabling this setting requires a login to use the local interface You can enable this setting at any time User ID Specifies the ID for the user account The default User ID is user User IDs are not case sensitive User Room Password Specifies the password for the
178. lycom Inc Control and Navigation 4 Configure these settings Setting Description Show Time in Call Specifies the time display in a call Elapsed Time Displays the amount of time in the call System Time Displays the system time on the screen during a call Off Time is not displayed When to Show Specifies when the time should be shown Start of the call only Displays only when the call begins Entire call Displays continuously throughout the call Once per hour Displays at the beginning of the hour for one minute Twice per hour Displays at the beginning of the hour and midway through the hour for one minute Show Countdown Before Next Meeting This setting is displayed only when the calendaring service has been enabled When enabled it displays a timer that counts down to the next scheduled meeting 10 minutes before that meeting If a timer is already showing the countdown timer replaces it 10 minutes before the next scheduled meeting Configuring Polycom Touch Control Regional Settings To configure the Polycom Touch Control regional settings From the Home screen touch Administration Touch the Location tab 1 2 3 4 Polycom Inc Select a language from the Language menu Configure the following settings under Date and Time 167 Administrator s Guide for the Polycom RealPresence Group Series Setting Description Time Zone
179. m 17 47 Polycom Inc Polycom Inc Security To enable encryption 1 Doone of the following Inthe local interface go to Settings gt Administration gt Security gt Settings Inthe web interface go to Admin Settings gt Security gt Global Security gt Encryption 2 Configure these settings Setting Description Require AES Specifies how to encrypt calls with other sites that support Encryption for AES encryption Calls e Off AES Encryption is disabled When Available AES Encryption is used with any endpoint that supports it even if the other endpoints in the call don t support it AES Encryption in local interface e Required for Video Calls Only AES Encryption is used for all video endpoints in the call Video endpoints must support AES Encryption to participate in the call e Required for All Calls AES Encryption is used for all video endpoints in the call All endpoints must support AES Encryption to participate in the call Require FIPS 140 Enables the exclusive use of the FIPS 140 2 validated Cryptography software cryptography module for cryptographic functions web interface Also disables all weak protocols and ciphers including only e SSLv2 e SSLv3 e Non FIPS 140 2 approved TLS cipher suites Configuring Encryption Settings for Integration with Microsoft Servers Polycom RealPresence Group systems support media encryption in calls wi
180. m Touch Control features are not available You can pair at a later time To pair the Polycom Touch Control and Polycom RealPresence Group system after setup using the Polycom Touch Control 1 On the Polycom Touch Control Home screen touch System 2 Scroll to Device Connection Status and then touch Info next to the RealPresence Group system Touch View Pairing Settings Change the RealPresence Group system IP address and touch Connect To pair the Polycom Touch Control and Polycom RealPresence Group system after setup using the Polycom RealPresence Group system web interface 1 Goto Admin Settings gt General Settings gt Pairing gt Polycom Touch Control 2 Enable the Enable Polycom Touch Control setting Polycom Inc Control and Navigation After the RealPresence Group system and the Polycom Touch Control are paired the Polycom RealPresence Group system web interface and the Polycom Touch Control interface display information about each other and about their connection status Unpairing You can unpair the Polycom Touch Control and RealPresence Group system using the web interface To unpair the Polycom Touch Control and Polycom RealPresence Group using the web interface 1 Goto Admin Settings gt General Settings gt Pairing gt Polycom Touch Control 2 Disable Allow Pairing or select Forget this Device The RealPresence Group system cannot pair with any Polycom Touch Control while Allow Pairing is
181. mation about a specific stream navigate to the desired stream and select More Info From an individual stream view you can select Next Stream to view the next stream in the stream list e Multipoint calls A list of participants in the call is displayed Do one of the following To view a participants details select Participants navigate to the desired participant and select More Info The participants active streams are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and select More Info From an individual stream view you can select Next Stream to view the next stream in the stream list To quickly access a list of all active audio video and content streams within the call navigate to Active Streams this option is available in SVC calls only Select the desired stream and select More Info If the system is not in a call the page displays The System is not currently in a call System Status Displays the following system status information e Auto Answer Point to Point Video Remote Control and Meeting Password e Microphones SoundStation IP SoundStructure e IP Network e Servers Always shows Gatekeeper SIP Registrar Server Shows the active Global Directory Server LDAP Server or Microsoft Server If enabled shows Provisioning Service Calendaring Service Presence Service If the Polycom RealPresence Group system de
182. me must exactly match the name in the ADS for authentication to succeed If external authentication is not active after completing these steps go to Admin Settings gt Network gt LAN Properties gt LAN Options and ensure that the Domain Name setting contains the name of your Active Directory domain When the Polycom RealPresence Group system is paired with a Polycom Touch Control only the local Polycom RealPresence Group system admin credentials can be used to pair with the RealPresence Group system 109 Administrator s Guide for the Polycom RealPresence Group Series Login and Credentials 110 Login credentials are user IDs and passwords that identify the user and define the user s ability to access the Polycom RealPresence Group system Local Access To configure local access to the system 1 Doone of the following Inthe local interface go to Settings gt Administration gt Security gt Passwords Inthe web interface go to Admin Settings gt Security gt Local Accounts gt Login Credentials 2 Configure the following settings The order in which the settings are displayed differs between the interfaces Setting Description Admin ID Specifies the ID for the administrator account The default Admin ID is admin Admin IDs are not case sensitive Admin Room Password Specifies the password for the local administrator account used when logging in to the system local
183. n Settings gt Security gt Global Admin Settings gt Security gt Access gt Enable Web Access Security gt Global disables HTTP and HTTPS port Security gt Access gt f Web Access Port Admin Settings gt Security gt Global http Security gt Access gt Restrict to HTTPS disables HTTP port 161 Static UDP SNMP No Admin Settings gt Security gt Global Admin Settings gt Security gt Access gt Enable SNMP Servers gt SNMP gt Access Listening Port Admin Settings gt Servers gt SNMP gt Enable SNMP Polycom Inc 201 Administrator s Guide for the Polycom RealPresence Group Series Configuration On By Default Low Inbound Proto Security Configurable Port Port Type col Function Profile Enable Disable Number 443 Static TLS Web UI over Yes Admin Settings gt Security gt Global No HTTPS Security gt Access gt Enable Web Access 1719 Static UDP H 225 0 RAS No Admin Settings gt Network gt IP Network gt No H 323 gt Use Gatekeeper 1720 Static TCP H 225 0 Call Yes Admin Settings gt Network gt IP Network gt No Signaling H 323 gt Enable IP H 323 5001 Static TCP People Content Yes Admin Settings gt Audio Video gt Video No IP Input gt General Camera Settings gt Enable People Content IP 5060 Static TCP SIP Protocol Yes Admin Settings gt Network gt IP Network gt No UDP _ depends on SIP gt En
184. n User Account after Failed Logins If the number of failed login attempts made during this window does not reach the maximum number allowed the failed login attempts counter is reset to zero at the end of this window Note The failed login attempts counter is always reset to zero anytime a user successfully logs in Polycom Inc 117 Administrator s Guide for the Polycom RealPresence Group Series Whitelist 118 The following are examples of how the account lockout feature works A RealPresence Group system web interface is configured with these settings e Admin Settings gt Security gt Local Accounts gt Account Lockout gt Lock Admin Account after Failed Logins is set to 4 e Admin Settings gt Security gt Local Accounts gt Account Lockout gt Admin Account Lock Duration is set to 1 Minute e Admin Settings gt Security gt Local Accounts gt Account Lockout gt Reset Admin Account Lock After is set to 1 Hour Scenario 1 Admin account locked due to excessive failed logins A user fails to log in to the Admin account twice on the web interface and the same or another user fails to log in to the Admin account on the local interface This means that three failed attempts have been made to the Admin account so far If the next attempt to log in to the Admin account on any login port is unsuccessful which would mean 4 failed logins further attempts to access the Admin account are locked out for
185. n is available in SVC calls only Select the desired stream and touch Fa Audio and Video Tests Diagnostic Screen Description Speaker Test Tests the audio cable connections A 473 Hz audio tone indicates that the local audio connections are correct If you run the test from the system during a call the far site will also hear the tone If you run the test from the Polycom RealPresence Group system web interface during a call the people at the site you are testing will hear the tone but you will not Audio Meter Measures the strength of audio signals from the microphone or microphones far site audio VCR audio and any device connected to the audio line in e To check the microphone or microphones speak into the microphone e To check far site audio ask a participant at the far site to speak or call a phone in the far site room to hear it ring The Audio Meters indicate peak signal levels Set signal levels so that you see peaks between 3dB and 7dB with normal speech and program material Occasional peaks of 12dB to 16dB with loud transient noises are considered acceptable A meter reading of 20dB corresponds to OdBFS in the Polycom RealPresence Group system audio A signal at this level is likely clipping the audio system Meters function only when the associated input is enabled Note Some audio meters are unavailable when a SoundStructure digital mixer is connected to the Polycom RealPresence Gro
186. nabled Polycom therefore recommends that you always enter a Global Responder Address regardless of the value chosen for the Use Responder Specified in Certificate setting Use Responder Specified in Certificate In some cases the certificate itself includes the responder address When this field is enabled the RealPresence Group system attempts to use the address in the certificate when present instead of the Global Responder Address specified in the previous field Note The Polycom RealPresence Group system supports only the use of HTTP URLs in the AIA field of a certificate when Use Responder Specified in Certificate is enabled 131 Administrator s Guide for the Polycom RealPresence Group Series 132 If you use OCSP you might need to install one or more additional CA certificates on the RealPresence Group system for validation of the OCSP response messages Certificates and Security Profiles within a Provisioned System When your RealPresence Group system is provisioned through the RealPresence Resource Manager system and you use PKI certificates consider the following information Be sure to enable provisioning after you follow the procedures applicable to each Security Profile type e To use the Maximum Security Profile with provisioning The RealPresence Resource Manager system must be using Maximum Security Mode You must manually assign the Maximum Security Profile to the RealPre
187. nces help you manage the network bandwidth used for calls and establish a Scalable Video Coding SVC preference You can specify the default and optional call settings for outgoing calls You can also limit the call speeds of incoming calls SVC feature and relevant options are not available in this release of G RealPresence Group 550 systems Dialing Options To configure dialing options 1 Inthe web interface go to Admin Settings gt Network gt Dialing Preference gt Dialing Options Polycom Inc 47 Administrator s Guide for the Polycom RealPresence Group Series 2 Configure these settings Setting Description Scalable Video Coding Specifies whether to use scalable or advanced Preference H 264 video coding SVC then AVC Use SVC when possible otherwise use AVC e AVC Only This option disables SVC Enable H 239 Specifies standards based People Content data collaboration Enable this option if you know that H 239 is supported by the far sites you will call Video Dialing Order Specifies how the system places video calls to directory entries that have more than one type of number IPH 323 e SIP This setting also specifies how the system places video calls from the Place a Call screen when the call type selection is either unavailable or set to Auto If a call attempt does not connect the system tries to place the call using the next call type in the list SVC Based Co
188. nerated on the USB storage device Call Detail Report CDR 180 When enabled by going to Admin Settings gt General Settings gt System Settings gt Recent Calls in the Polycom RealPresence Group system web interface the Call Detail Report CDR provides the system s call history Within 5 minutes after ending a call the CDR is written to memory and then you can download the data in CSV format for sorting and formatting Every call is added to the CDR whether it is made or received If a call does not connect the report shows the reason In multipoint calls each far site is shown as a separate call but all have the same conference number The size of a CDR is virtually unlimited but can become unmanageable if you don t download the record periodically If you consider that 150 calls result in a CDR of approximately 50 KB you might set up a schedule to download and save the CDR after about every 1000 2000 calls just to keep the file easy to download and view Remember that your connection speed also affects how fast the CDR downloads To view and download the CDR using the Polycom RealPresence Group system web interface 14 Click Utilities gt Services gt Call Detail Report CDR to view the details of the file 2 Click Most Recent Call Report and then specify whether to open or save the file on your computer Polycom Inc Diagnostics Status and Utilities Information in the CDR The following table descri
189. nferencing In an SVC based conference each SVC enabled endpoint transmits multiple bit streams called simulcasting to the Polycom RealPresence Collaboration Server RMX The RealPresence Collaboration Server sends or relays selected video streams to the endpoints without sending the entire video layout The streams are assembled into a layout by the SVC enabled endpoints according to each of their different display capabilities and layout configurations Advantages and Configuration Examples SVC based conferencing provides several benefits including fewer video resource requirements better error resiliency lower latency and more flexibility with display layouts For example on RealPresence Group Series systems in a four way call the layout is 1 3 which is the current speaker in a large window and the other participants in smaller windows below the current speaker 48 Polycom Inc Networks The following table shows the layout resolutions and frame rates for four way calls at different call speeds Call Speed Layout Current Speaker Participants 1920 kbps 1 3 720p30 360p15 1472 kbps 1 3 720p30 360p7 5 1024 kbps 1 3 720p15 180p15 768 kbps 1 3 720p7 5 180p7 5 512 kbps 1 3 360p7 5 180p7 5 384 kbps 1 2 180p15 180p7 5 256 kbps 1 1 180p7 5 180p7 5 128 kbps N A Audio Only Audio Only The maximum layout is 1 3 for four or more call participants Experience may differ with fewer participan
190. nment 129 Administrator s Guide for the Polycom RealPresence Group Series To use CRLs 1 Goto Admin Settings gt Security gt Certificates gt Revocation 2 Configure these settings on the Revocation page Setting Description Revocation Method Select the CRL method Allow Incomplete Revocation Checks When this field is enabled a certificate in the chain is verified without a revocation status check if no corresponding CRL for the issuing CA is installed The RealPresence Group system assumes that the lack of a CRL means the certificate is not revoked If a CRL is installed the system performs a revocation check when validating the certificate Add CRL 1 Click Browse to search for and select a CRL 2 Click Open to add the CRL to the list You can also remove a CRL from the list by clicking Remove or updating CRLs The RealPresence Group system administrator is responsible 4 The RealPresence Group system does not support automatically downloading for manually installing and updating CRLs ahead of their expiration It is extremely important that CRLs be kept up to date prior to their expiration expired CRL loaded for the issuing Certificate Authority CA After a CRL 4 The system fails any revocation check on a certificate if the system has an expires the only way to remove the CRL is to delete all CRL and certificate data from the system and then reinstall it
191. nne adage 84 Stereo SettiNgS on cepa eee ethos ide eh ee eee vt he secede 84 Audio Meters 22543 tice eects ite pees soe ES 85 Testing StereoSurround 0 00 85 Settings for Non Polycom Microphones 000005 86 5 COntent 44 04 0046 sss224500e08es dees ewesvadelnss4eesees OF Configuring VCR DVD Player Settings 0 c cece e eee 88 Playing a Videotape or DVD 1 eens 88 Connecting Computers to Polycom RealPresence Group Systems 88 Configuring Content Sharing 00 eee 89 Configuring Content Display with People Content IP 90 6 Placing and Answering Calls ccc ceeeeeees 91 Configuring System Settings 0 ee ees 91 Configuring Call Settings 0 eee eee 91 Setting the Call Answering Mode 000 93 Configuring Multipoint Calling 2 0 senssa sesan cee 93 Entering a Multipoint Option Key 0 0 0000008 93 Including Multiple Sites in a Cascaded Call 00 006 94 Managing Directories with the Polycom RealPresence Group System Web Interface 0 0 6 ccc eee eee 95 Directory Group Overview 6 66 6 ccc cece eee 95 viii Polycom Inc Contents Global Directory Entries 0 0 000 00 00000 96 Managing Favorites 0 0 6 ccc cette eens 96 Types of Favorites Contacts 000 e ee eee eee 97 Connecting to Microsoft Exchange Serve
192. not be blank EAP 802 1X Specifies the system s password used for 802 1X Password authentication This setting is required when EAP MD5 EAP PEAPVO or EAP TTLS is used Enable 802 1p Q Specifies whether VLAN and link layer priorities are enabled Polycom Inc Networks Setting Description VLAN ID Specifies the identification of the Virtual LAN This setting is available only when 802 1p Q is enabled The value can be any number from 1 to 4094 Video Priority Sets the link layer priority of video traffic on the LAN Video traffic is any RTP traffic consisting of video data and any associated RTCP traffic This setting is available only when 802 1p Q is enabled The value can be any number from O to 7 although 6 and 7 are not recommended Audio Priority Sets the priority of audio traffic on the LAN Audio traffic is any RTP traffic consisting of audio data and any associated RTCP traffic This setting is available only when 802 1p Q is enabled The value can be any number from O to 7 although 6 and 7 are not recommended Control Priority Sets the priority of control traffic on the LAN Control traffic is any traffic consisting of control information associated with a call e H 323 H 225 0 Call Signaling H 225 0 RAS H 245 Far End Camera Control e SIP SIP Signaling Far End Camera Control Binary Floor Control Protocol BFCP This setting is available only when 802 1
193. notification returns after the other notifications are dismissed The low battery notification is not displayed while the system is in a call The following steps describe how to recharge the battery To recharge the remote control battery 1 Pull the battery out of the end of the remote control 2 Insert the USB plug into a USB 2 0 port such as the one on your system The RealPresence Group 300 and RealPresence Group 500 systems have two USB 2 0 ports on the back of the system while the RealPresence Group 700 has one port on the front of the system Polycom Inc Introducing the Polycom RealPresence Group Systems The RealPresence Group 550 systems have two USB 2 0 ports on the front and back of the system respectively However you can charge the system only with the USB port on the back panel 3 Wait until the status light on the battery turns green before removing it from the port 4 Insert the charged battery into the remote control The following figure illustrates these steps for the RealPresence Group 550 systems lt en gt The following figure illustrates these steps for the RealPresence Group 300 RealPresence Group 500 and RealPresence Group 700 systems 2 3 ofa T Rel ii Polycom Inc 3 Administrator s Guide for the Polycom RealPresence Group Series If you have a RealPresence Group 700 system you can also recharge the battery using the USB port on t
194. ns for presets 0 9 are shown on the screen Solid preset icons indicate stored camera positions Transparent icons indicate unassigned presets Touch a number to go to a saved preset You can also view presets in the web interface by going to Utilities gt Tools gt Remote Monitoring To store a preset 1 2 From the Home screen or Call screen touch Cameras If you are in a call touch Near or Far to choose a near end or far end camera Touch Select Camera to choose a camera or other video source Touch Control Camera to move the camera to the desired position Touch View Presets then touch and hold a number for 5 seconds to store the preset position Any existing preset stored at the number you select is replaced camera is enabled A far end camera preset can be stored only if the ability to control the far end Experiencing High Definition Video Conferencing Polycom RealPresence Group systems offer the following high definition HD capabilities Send people or content video to the far site in HD Receive and display video from the far site in HD Display near site video in HD Full motion HD Sending Video in High Definition 70 Polycom RealPresence Group systems with HD capability can send video in wide screen HD format For information about frame rates for content refer to Chapter 5 Content on page 87 To send video in HD format use any model of Polycom camera that supports HD video and a P
195. nsecutive Repeated Characters Off 1 4 Off Yes Can contain ID or Its Reverse Form Checkbox Disabled Yes Security Banner Enable Security Banner Checkbox Disabled Yes Banner Text DoD Custom Yes Custom Local System Banner Text Unicode characters Null Yes 2048 bytes max no text Remote System Banner Text Unicode characters Null Yes 2048 bytes max no text Certificates Certificate Options Certificate Validation Web Server Checkbox Disabled Yes Certificate Validation Client Apps Checkbox Disabled Yes Revocation Revocation Method OCSP OCSP Yes CRL Allow Incomplete Revocation Checks Checkbox Enabled Yes Servers Directory Servers XMPP Provisioned only Disabled Yes via provisioning Service Type Off Off Yes Microsoft Note the Microsoft selection means Microsoft Lync sea a Server 2010 or 2013 depending on what is installed SNMP Version Checkbox Disabled Yes Version2c Checkbox Disabled Yes Version3 Checkbox Enabled Yes Calendaring Service Enable Calendaring Service Checkbox Disabled Yes 218 Polycom Inc Using the Low Security Profile Security Profile Tables The following table shows the default values for specific Admin settings when you use the Low security profile Low Admin Settings Area Default Range Value Configurable General Settings System Settings Auto Answer Point to Point Video Che
196. nterface If you have not enabled AS SIP the Video and Audio values defined here are used Video Specifies the IP Precedence or Diffserv value for video RTP traffic and associated RTCP traffic Audio Specifies the IP Precedence or Diffserv value for audio RTP traffic and associated RTCP traffic Control Specifies the IP Precedence or Diffserv value for control traffic on any of the following channels e H 323 H 225 0 Call Signaling H 225 0 RAS H 245 Far End Camera Control e SIP SIP Signaling Far End Camera Control Binary Floor Control Protocol BFCP OA amp M Specifies the IP Precedence or Diffserv value for traffic not related to video audio or far end camera control Maximum Specifies whether to use the default Maximum Transmission Transmission Unit MTU size for IP calls or select a maximize size Unit Size Maximum Specifies the MTU size in bytes used in IP calls If the video Transmission Unit Size Bytes becomes blocky or network errors occur packets might be too large decrease the MTU If the network is burdened with unnecessary overhead packets might be too small increase the MTU Enable Lost Allows the system to use LPR Lost Packet Recovery if Packet packet loss occurs Recovery Enable RSVP Allows the system to use Resource Reservation Setup Protocol RSVP to request that routers reserve bandwidth along an IP connection path Both the near site and far site must support RSVP
197. ntly available The setting is not currently configurable Setting Up the Polycom Touch Control The Polycom Touch Control allows you to control a Polycom RealPresence Group system Follow these steps to get started with the Polycom Touch Control Refer to the Setting Up the Polycom Touch Control and Installing Software and Options for the Polycom RealPresence Group Series and Accessories documents for more information Polycom Inc 157 Administrator s Guide for the Polycom RealPresence Group Series To set up the Polycom Touch Control Device 1 158 Ensure that the correct software is installed on the Polycom RealPresence Group system that you want to control and that you have completed the setup wizard on the system Refer to Installing Software and Options for the Polycom RealPresence Group Series and Accessories for more information about updating the Polycom Touch Control software Connect the Ethernet cable to the underside of the Polycom Touch Control If you intend to use the Polycom Touch Control to show content from a computer connect the USB cable to the underside of the Polycom Touch Control If you want to connect the stand route the Ethernet and USB cables through the opening in the stand Then attach the stand to the Polycom Touch Control by tightening the mounting screw with a screwdriver Plug the Ethernet cable into the wall outlet If your room provides Power Over Ethernet yo
198. o to Settings gt Administration gt Camera Tracking gt Calibration Inthe web interface go to Admin Settings gt Audio Video gt Video Inputs and select Calibrate Voice Tracking 2 Follow the directions in the Auto Calibration page that appears When you click Start auto calibration begins When the automatic process ends you have these choices Yes Iseea green box around my mouth Selecting this choice means auto calibration was successful and you can move forward with adjusting the room view if you like No Iseea green box but it is not around my mouth Selecting this choice means you can try auto calibration again or manually calibrate the camera No I do not see a box at all Selecting this choice means you must manually calibrate the camera 3 If necessary follow these steps to manually calibrate the camera a Use the arrow buttons and zoom controls on the remote control or web interface to zoom completely in then aim the camera at your mouth b Select Begin Calibration or Start and follow the onscreen instructions until a message displays indicating successful calibration Ensure that only one person speaks while you are calibrating the cameras and keep the background quiet If you rearrange or move the Polycom EagleEye Director recalibrate it If you cannot successfully calibrate the cameras ensure that all seven EagleEye Director tracking microphones are working correctly Five of thos
199. ocal interface user and admin role accounts when Require Login for System Access is enabled admin accounts when admin only areas of the local interface are accessed Point to Note about External Authentication When External Authentication is enabled in PKI environments where Always Validate Peer Certificates from Server is enabled on the RealPresence Group system make sure to configure the Active Directory Server Address on the RealPresence Group endpoint using the address information that is in the Active Directory Server s identity certificate This is important in allowing the RealPresence Group system to successfully validate the Active Directory Server s identity certificate As an example if the Active Directory Server s identity certificate contains its DNS name only and no specific IP address configuring the Active Directory Server Address on the RealPresence Group system using the server s IP address will result in certificate validation failure and consequently authentication failure The RealPresence Group system configuration would have to specify the server by DNS name in this case to successfully match the server certificate data RealPresence Group systems support Active Directory on Microsoft Windows Server version 2008 R2 and Microsoft Windows Server 2012 The RealPresence Group system local user account is disabled when Enable Active Directory External Authentication is enabled The admin account is active and
200. ogins will once again be allowed As this example illustrates the failed login attempts made to the web interface accumulate across any attempts to any account and or by any user Scenario 2 Failed attempts counter resets after failed login window closes A user fails to log in to the local Admin account two times on the web interface and another user fails to log in to the external Active Directory SuperUser account in a separate web interface session The SuperUser account is defined as part of the Active Directory Admin Group on the Active Directory Server This means that three failed attempts have been made on the web interface port two by one user and one by a second user If no more failed attempts are made within 1 Hour of the first failed attempt which is the value of the Reset Port Lock Counter After setting the failed login attempts counter is reset to zero and 4 failed attempts are allowed again before the web interface is locked 121 Administrator s Guide for the Polycom RealPresence Group Series Encryption 122 AES encryption is a standard feature on all Polycom RealPresence Group systems When it is enabled the system automatically encrypts calls to other systems that have AES encryption enabled If encryption is enabled on the system a locked padlock icon appears on the monitor when a call is encrypted If a call is unencrypted an unlocked padlock appears on the monitor In a multipoint cal
201. olycom Conferencing for Microsoft Outlook add in is installed at your site you can join a scheduled meeting from the Calendar screen If the home screen does not display calendar information the system is not registered with the Microsoft Exchange Server If no meetings are scheduled a No Meetings Today message is displayed To join a scheduled meeting from the Home screen 1 With your remote select a meeting on the Home screen 2 Select Join to call into the meeting If Join is not displayed you must get and install the Polycom Conferencing Add In for Microsoft Outlook For information about displaying the Calendar button on the Home screen refer to Customizing the Home Screen on page 16 For more information about using Polycom Conferencing for Microsoft Outlook refer to the User s Guide for the Polycom RealPresence Group Series For more information about setting up Microsoft Exchange Server 2010 or 2013 accounts to use the calendaring service refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments available on the Polycom website Interface Home Page When you click the Home link on the web interface the default view shows you the following widgets e Place a Call e Speed Dial e Recent Calls Polycom Inc Placing and Answering Calls Place a Call Speed Dial Polycom Inc e Support Documents For information on configuring Home screen settings for the local interface
202. olycom RealPresence Group System Table or Ceiling Microphone Arrays 0 eee eee eee 73 Using the Polycom EagleEye View and EagleEye Acoustic Microphones gese spsk pegan 3652s e ones EEE sen Seen pene 74 Polycom Inc vii Administrator s Guide for the Polycom RealPresence Group Series Connecting a Polycom SoundStation IP 7000 Phone 74 Connecting Devices to the Polycom RealPresence Group 300 and RealPresence Group 500 and RealPresence Group 550 Microphone Inputs 0 0 e cece ee eens 75 Connecting Devices to the Polycom RealPresence Group 700 Microphone Input 0 ee eee eee eee eee eens 75 Placing Polycom Microphones to Send Stereo from Your Site 76 Polycom Microphone Lights 0 0 0 0 cece eee eee 77 Connecting Non Polycom Microphones or a Mixer to a Polycom RealPresence Group System 0 00 e eee eee 77 Connecting Audio Output 2 0 0 eee eee 78 Placing Speakers to Play Stereo from Far Sites 78 Setting the Speaker Volume 00 00 000 e ee eee 80 Configuring Audio Settings 0 cee eee ee 80 General Audio Settings 00 cece eee eee 81 Audio NPUt ecer re ts iodide ad eee Aided tans 81 RealPresence Group 500 and RealPresence Group 550 Audio Input Settings oree ones e sas bata leh tench Soe E Poca trea 82 RealPresence Group 700 Audio Input Settings 83 Audi OUPA erie eE dia wee ee eins bo
203. olycom RealPresence Group system capable of sending 720p or better video Polycom Inc Monitors and Cameras Receiving and Displaying Video in High Definition When the far site sends HD video Polycom RealPresence Group systems with HD capability and an HD monitor can display the video in wide screen HD format The HD 720 format supported by these systems is 1280 x 720 progressive scan format 720p Polycom RealPresence Group systems with 1080 capability can receive 1080p progressive format and can display 1080p progressive or 1080i interlaced format Near site video is displayed in HD format when you use an HD video source and an HD monitor However near site video is displayed in SD if the system is in an SD or lower resolution call Requirements for an HD multipoint call e The call must be hosted by a PolycomRealPresence Group system or a conferencing platform that supports HD such as Polycom RMX 1000 or Polycom RMX 2000 e The Polycom RealPresence Group system host must have the appropriate options installed All systems in the call must support HD 720p at 30 fps and H 264 e The call rate must be high enough to support HD resolution as shown in Appendix D Call Speeds and Resolutions on page 225 e The call cannot be cascaded For more information about multipoint calls refer to Configuring Multipoint Calling on page 93 Using Full Motion HD Polycom Inc With Polycom RealPresence Group S
204. olycom Support at support polycom com Polycom recommends that you record the serial number and option key of your Polycom RealPresence Group system here for future reference The serial number for the system is printed on the unit System Serial Number Option Key Administrator s Guide for the Polycom RealPresence Group Series iv Polycom Inc Contents 1 Introducing the Polycom RealPresence Group Systems 1 Polycom RealPresence Group Systems 0 000 1 Polycom RealPresence Group 300 Systems 0000 1 Polycom RealPresence Group 500 Systems 0 0000 1 Polycom RealPresence Group 550 Systems 000s eee eee 2 Polycom RealPresence Group 700 Systems 0 000 e eee ee 2 Setting Up Your System Hardware 00020000 000 2 Recharging the Remote Control Battery 0 6 e cece 2 Positioning the System 1 0 6 6 eee tenes 4 Positioning Polycom RealPresence Group Systems 4 Positioning the Polycom Touch Control Device 66 5 Positioning the EagleEye Acoustic Camera 000 5 Positioning the Polycom EagleEye Director 0005 6 Powering Omand Off eri rneni eie ei eiia beeen ete eee EEGEN 7 Power On Self Test POST 0 0 eee 7 Powering On and Off Polycom RealPresence Group Systems 8 Powering On and Off Polycom RealPresence Group 700 Systems 8 Sleep and Wak
205. om Polycom RealPresence Group 300 Systems For smaller meeting rooms huddle rooms and offices the RealPresence Group 300 system delivers high quality and easy to use video collaboration at an affordable price Single cable connections to the camera and display simplify setup and sharing content is easy with the Polycom Peoplet Content IP application Its sleek design is easily hidden away or can be taken outside the room or building for mobile applications Polycom RealPresence Group 500 Systems Polycom Inc For conference rooms and other meeting environments the RealPresence Group 500 system delivers powerful video collaboration performance in a sleek design that is easy to configure and use Support for dual monitors and multiple options for sharing content make it an ideal fit for most standard sized meeting rooms Single cable connections for video and audio simplify setup while the small sleek design enables discreet placement of the device Plus the small design makes it ideal for mobile applications whether moved to different locations within a building or used as part of a mobile video kit Administrator s Guide for the Polycom RealPresence Group Series Polycom RealPresence Group 550 Systems For conference rooms and other meeting environments the RealPresence Group 550 system delivers powerful video collaboration performance in a compact design that is easy to install configure and use Triple
206. one test has resulted in a severe error The system continues to blink red and will not start up Steady blue light System is initializing System is awake Blinking blue light System received an IR infrared signal System is receiving a call Steady amber light System is asleep Alternating blue and amber lights System is in software update mode System is in factory restore mode Fast blinking amber light System is shutting down Steady green light System is in a call Powering On the Polycom Touch Control Polycom Inc This section describes how you connect the Touch Control to your RealPresence Group system You ll also learn how to power on power off and wake up the Touch Control For information about setting up and using the Touch Control refer to Setting Up the Polycom Touch Control on page 157 To power on the Polycom Touch Control 1 Connect the Ethernet cable to the underside of the Polycom Touch Control 2 Plug the Ethernet cable into the wall outlet If your room provides Power Over Ethernet you can connect the Ethernet cable directly to a LAN outlet If your room does not provide Power Over Ethernet you must connect the Ethernet cable to the optional power supply adapter Then connect the power supply adapter to a LAN outlet and power outlet The power supply adapter is sold separately The Polycom Touch Control powers on and displays the language selection scr
207. ones speak into the microphone e To check far site audio ask a participant at the far site to speak or call a phone in the far site room to hear it ring The Audio Meters indicate peak signal levels Set signal levels so that you see peaks between 3dB and 7dB with normal speech and program material Occasional peaks of 12dB to 16dB with loud transient noises are considered acceptable A meter reading of 20dB corresponds to OdBFS in the Polycom RealPresence Group system audio A signal at this level is likely clipping the audio system Meters function only when the associated input is enabled Note Some audio meters are unavailable when a SoundStructure digital mixer is connected to the Polycom RealPresence Group system Camera Tracking Provides diagnostics specific to the EagleEye Director Audio Verifies microphone functionality To use this feature speak aloud and verify that you can see dynamic signal indications for two vertical microphones and five horizontal microphones If no signal indication appears for a specific microphone manually power off the EagleEye Director and then power it back on Also verifies the reference audio signal Set up a video call Let the far side speak aloud and verify that you can see dynamic signal indications for the two reference audio meters If no signal indication appears for a specific microphone make sure the reference cable is connected firmly After you verify microphone fun
208. oning Multiple Polycom RealPresence Group systems can be registered to a single user 4 Select Register or Update The system tries to register with the Polycom CMA or RealPresence Resource Manager system using NTLM authentication To disable a provisioning service 1 Inthe web interface go to Admin Settings gt Servers gt Provisioning Service 2 Disable the Enable Provisioning setting Provisioning Service Settings If automatic provisioning is enabled but the system does not register successfully with the provisioning service you might need to change the Domain User Name Password or Server Address used for registration For example users might be required to periodically reset passwords used to log into the network from a computer If such a network password is also used as the provisioning service password you must update it on the Polycom RealPresence Group system too To avoid unintentionally locking a user out 149 Administrator s Guide for the Polycom RealPresence Group Series of network access in this case RealPresence Group systems will not automatically retry registration until you update the settings and register manually on the Provisioning Service page To configure the provisioning service settings 1 Inthe web interface go to Admin Settings gt Servers gt Provisioning Service 2 Configure these settings Setting Description Domain Specifies the domain for registering to the provis
209. onnecting other audio input devices in conference rooms larger than 12 feet by 15 feet Connecting a Polycom SoundStation IP 7000 Phone When you connect a Polycom SoundStation IP 7000 conference phone to a Polycom RealPresence Group system the conference phone becomes another way to dial audio or video calls The conference phone also operates as a microphone and as a speaker in audio only calls For more information refer to the following documents on the Polycom web site e Integration Guide for the Polycom SoundStation IP 7000 Conference Phone Connected to a Polycom RealPresence Group System in Unsupported VoIP Environments e User Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom RealPresence Group System in Unsupported VoIP Environments Polycom Inc Microphones and Speakers Connecting Devices to the Polycom RealPresence Group 300 and RealPresence Group 500 and RealPresence Group 550 Microphone Inputs RealPresence Group 300 and RealPresence Group 500 and RealPresence Group 550 systems can support any of the following devices e Two RealPresence Group microphone arrays or two Polycom HDX microphone arrays e One SoundStation IP 7000 phone and one RealPresence Group or Polycom HDX microphone array e One SoundStructure C Series device and up to four RealPresence Group or Polycom HDX microphone arrays e Polycom EagleEye View or EagleEye Acoustic with microphones enabled Connecting Devices to the
210. ont of the system e For the RealPresence Group 550 system switch on the power The power switch is located on the back of your system The Polycom screen is displayed within about 10 seconds To shut down the RealPresence Group system do one of the following gt gt For the RealPresence Group 550 system switch off the power The power switch is located on the back of your system e For RealPresence Group 300 500 and 700 systems press and hold D on the remote control Refer to Configuring Remote Control Behavior on page 153 for more information about programming m e For RealPresence Group 300 500 and 700 systems touch and hold the power sensor on the front of the system The indicator light changes color and blinks indicating that the system is shutting down Release the power sensor when the indicator light changes color 8 Polycom Inc Introducing the Polycom RealPresence Group Systems Powering On and Off Polycom RealPresence Group 700 Systems The RealPresence Group 700 system supports a low power standard that limits the power supplied to the camera when the system is powered off So if the EagleEye III camera is receiving its power only from the HDCI connector attached to the system it will not have an active IR receiver capable of powering on the system using the handheld remote when in the Power Off state If the camera IR is the only exposed IR and you normally power the system on and off with the
211. or all Fs Listening Port Specifies the port number SNMP uses to listen for messages The default listening port is 161 Transport Protocol Specifies the transport protocol used e TCP e UDP Destination Address1 Destination Address2 Destination Address3 Specifies the IP addresses of the computers you intend to use as your network management station and to which SNMP traps will be sent Each address row has four settings 1 IP Address accepts IPv4 and IPv6 addresses host names and FQDNs 2 Message Type Trap Inform 3 SNMP protocol version v1 v2c v3 4 Port the default is 162 Disabling the checkbox next to the Port setting disables the corresponding Destination Address 147 Administrator s Guide for the Polycom RealPresence Group Series Using a Provisioning Service If your organization uses the Polycom CMA or RealPresence Resource Manager system you can manage Polycom RealPresence Group systems in dynamic management mode In dynamic management mode the following might be true 148 Polycom RealPresence Group systems are registered to a standards based presence service so presence states are shared with Contacts Polycom RealPresence Group systems have access to a corporate directory that supports LDAP access The Domain User Name Password and Server Address fields are populated on the Provisioning Service screen Configuration settings that are provisioned or t
212. or the Polycom RealPresence Group Series Audio Output Setting Description Master Audio Volume Sets the main audio output volume level going to the speakers Bass Sets the volume level for the low frequencies without changing the master audio volume Treble Sets the volume level for the high frequencies without changing the master audio volume Type Display the current audio output type Output Mode Specifies whether volume for a device connected to the line out connectors is variable or fixed Variable Allows users to set the volume with the remote control e Fixed Sets the volume to the Audio Level specified in the system interface Line Output Level Displays the output level meter for the current audio output type Stereo Settings To send or receive stereo audio make sure your Polycom RealPresence Group system equipment is set up as described in Connecting Devices to the Polycom RealPresence Group 300 and RealPresence Group 500 and RealPresence Group 550 Microphone Inputs on page 75 and Connecting Audio Output on page 78 Then configure the system to use Polycom StereoSurround test the system configuration and place a test call If you are in a call with a far site that is sending audio in stereo mode you can receive in stereo In multipoint calls where some sites can send and receive stereo and some sites cannot any site that is set up to send or re
213. ort the Assured Services Session Initiation Protocol AS SIP as defined by the Unified Capabilities Requirements UCR technical standards for telecommunication switching equipment developed by the DoD and Defense Information Systems Agency DISA AS SIP is the term used to describe the DoD version of SIP used as part of its initiative to build a reliable and secure IP communications network AS SIP incorporates Multilevel Precedence and Preemption Secure Signaling and Media Quality of Service QoS and IPv6 support Polycom Inc Networks Polycom Inc Configure AS SIP Settings The AS SIP settings define service codes network domains and precedence levels for MLPP To enable AS SIP on your system in the web interface 1 Goto Admin Settings gt Network gt IP Network gt SIP 2 Select the Enable AS SIP setting To configure your AS SIP settings in the web interface 1 Goto Admin Settings gt Network gt IP Network gt AS SIP 2 Configure these settings Setting Description Service Code Defines one or more of the US Federal Communications Commission FCC N11 special services dialing codes or worldwide special dialing codes Outbound Defines the Default Domain network domain and the Precedence Call Default Precedence level used when dialing a call Defaults MLPP Network Defines the MLPP network domains your network uses Domains Define Service Codes 1 Toadd a Service Code click
214. oup 550 system turn off the power switch Unplug all network connections Perform a factory restore Wait for the system to start up and display the setup wizard oOo vl FF WN Power off the system Performing a Factory Restore on the Polycom Touch Control Polycom Inc If the Polycom Touch Control is not functioning correctly or you have forgotten the Administration password you can use the restore button to reset the device This operation completely erases the device s settings and reinstalls the software The restore button is on the underside of the Polycom Touch Control as shown in the following figure 189 Administrator s Guide for the Polycom RealPresence Group Series To reset the Polycom Touch Control using the restore button 1 Power off the Polycom Touch Control 2 Disconnect the LAN cable 3 Disconnect all USB devices 4 Press and hold the factory restore button while you reconnect the LAN cable to the device Continue to hold the factory restore button down for about 10 seconds after the device powers on If the device requires login information the default for the admin ID is admin and for the password it s 456 During the factory restore process the default platform and applications are reinstalled Do not power off the device during the factory restore process The device displays a success message when the process is complete Performing a Factory Restore on the Polycom EagleEye
215. oup system web interface and SNMP ports accept connections only from specified IP addresses You can use this feature only through the web interface Polycom Inc Port Lockout Polycom Inc Security The Whitelist configuration requires either single IP addresses or an IP and netmask The netmask represents the number of valid bits of the IPv4 address to use In environments where dynamic address assignment is used be sure to keep the Whitelist up to date with the latest assigned addresses for computers authorized to access the system Failing to update the Whitelest means these computers will not be able to connect to the system Valid formats for Whitelist IP address are 10 122 5128 7 e 172 26 16 0 24 e 2001 0 99 0 2e0 dbff fe30 405b To create a whitelist on the web interface 1 Goto Admin Settings gt Security gt Global Security gt Access Select Enable Whitelist Select Edit Whitelist Select whether the Address Type is IPv4 or IPv6 o FF W N In the text field enter the IP address of the system you want to allow Follow the format suggested by the address type you selected 6 Click Add Repeat this step for all the IP addresses you want to add You can add web server and SNMP addresses Use the Clear button to clear the address field 7 Click Close after adding all the IP addresses If you entered an address in error you can highlight it in the list and click Remove You can also select all of
216. p Q is enabled The value can be any number from O to 7 although 6 and 7 are not recommended Enable PC LAN Port The setting appears only for RealPresence Group 700 systems Specifies whether the PC LAN port is enabled on the back of the system Disable this setting for increased security Configuring the Polycom Touch Control LAN Properties To configure Polycom Touch Control LAN settings 1 From the Home screen touch Administration 2 Touch the LAN Properties tab 3 Configure the following IP Address IPv4 settings Polycom Inc 29 Administrator s Guide for the Polycom RealPresence Group Series 30 Setting Description Set IP Specifies how the Touch Control obtains an IP address Address Obtain IP address automatically Select if the Touch Control gets an IP address from the DHCP server on the LAN Enter IP address manually Select if the IP address is not automatically assigned IP Address Displays the IP address currently assigned to the Touch Control if the Touch Control obtains its IP address automatically If you selected Enter IP address manually enter the IP address here Subnet Mask Displays the subnet mask currently assigned to the Touch Control If you selected Enter IP address manually enter the subnet mask here Default Gateway Displays the gateway currently assigned to the Touch Control If you selected Enter IP address manuall
217. pecific to one or the other interface Read this section to learn how to find diagnostic information in the web interface If an EagleEye Director camera system is connected to your RealPresence Group system but is not selected as the current camera source the Diagnostics selection is not available in the left navigation panel To view the Diagnostics selection ensure that the EagleEye Director is selected as the current camera source To access the Diagnostics screens using the Polycom RealPresence Group system web interface 1 Inyour web browser address line enter the RealPresence Group system s IP address 2 Enter the Admin ID as the user name default is admin and enter the Admin Remote Access Password if one is set 3 Click Diagnostics from any page in the web interface You can find some system information by clicking the System link in the blue bar at the top of the page The web interface s Diagnostics page has the following groups of settings in addition to the Send a Message application e System e Audio and Video Tests Polycom Inc Diagnostics Status and Utilities System Diagnostics Diagnostic Screen Description Call Statistics Displays information about the call in progress What you see depends on whether you are in a point to point or multipoint call e Point point calls Streams associated with the participant are displayed beneath the participant information To view more infor
218. person responsible for remote management of this system Location Name Specifies the location of the system System Description Specifies the type of video conferencing device Polycom Inc Managing the System Remotely Setting Description User Name Specifies the SNMPv3 User Security Model USM account name that will be used for SNMPv3 message transactions The maximum length is 64 characters Authentication Algorithm Specifies the type of SNMPv3 authentication algorithm used e SHA e MD5 Authentication Password Specifies the SNMPv3 authentication password The maximum length is 48 characters Privacy Algorithm Specifies the type of SNMPv3 cryptography privacy algorithm used e CFB AES128 e CBC DES Privacy Password Specifies the SNMPv3 privacy encryption password The maximum length is 48 characters Engine ID Specifies the unique ID of the SNMPv3 engine This setting might be needed for matching the configuration of an SNMP console application The Engine ID is automatically generated but you can create your own ID as long as it s between 10 and 32 hexadecimal digits Each group of 2 hex digits can be separated by a colon character to form a full 8 bit value A single hex digit delimited on each side with a colon is equivalent to the same hex digit with a leading zero therefore F is equivalent to Of The ID cannot be all zeros
219. ppears as read only Base DN Specifies the top level of the LDAP directory where Distinguished searches will begin With Automatic Provisioning this Name setting is configured by the server and appears as read only Authentication Specifies the protocol used for authentication with the Type LDAP server NTLM BASIC or Anonymous Use SSL Secure Enables SSL for securing data flow to and from the LDAP Socket Layer server Bind DN The user ID of the person allowed to search the LDAP Distinguished directory which must be in a standard DN format such as Name cn user dc examp le dc com Domain Name Specifies the domain name for authentication with the LDAP server User Name Specifies the user name for authentication with LDAP server Password Specifies the password for authentication with the LDAP server To configure the Microsoft Lync Server 2010 or 2013 directory settings 1 Inthe web interface go to Admin Settings gt Network gt IP gt SIP Settings 2 Configure the SIP settings as described in Configure SIP Settings for Integration with Microsoft Servers on page 37 3 Inthe web interface go to Admin Settings gt Servers gt Directory Servers and select the Microsoft Lync Server 2010 Service Type 144 Polycom Inc Managing the System Remotely Setting Up SNMP Polycom Inc 4 Configure these settings on the Directory Servers page Setting Description
220. r Calendaring Service 98 Calling from the Calendar 0 c cece cece eee 100 Using the Web Interface Home Page 0 00000 100 Placea Calli ccnccc ands ep dens Perea ANE ES EEEE EE EEEE 101 Speed Dial i seris seas tee ad ea uh eee beds 4 Sew ee ERT Sew e oe 101 Recent Calls rraian iee hited geese w BREA Mine RETE EEEE EENAA ES 102 Support DOCUMENTS errebrtrrerken ritin hE PERE RARE ERER 103 Placing Calls in Kiosk Mode 000 eee eee eee eee 103 7 SECUTI s 4 44 25 44 44004esderdseteeeceveanentensacus 105 Configuring Security Profiles 0 ee eee 106 Managing System Access 0 cece tenes 107 External Authentication 0066 cccc cece eens 107 Login and Credentials 0 0 0 020 110 Local ACCESS a a sciiebc5 cack tech acho tue nei S bene oi ioni ia ai a 110 Remote ACESS rie oaae EA EEEN E ERE EEEE cat dt oat 111 Managing User Access to Settings and Features 113 Detecting IMtrusions cvs rescrierea er arr ias deena ted sededs 113 Configuring Admin ID and Password for the Polycom Touch Controls 5325 3 esittaa aE s EEE Ea DERETA REE ODEA 114 Local AceOuints 6 2 ie cis sieeh ds egete r aiiai a e 115 Password Policies pseciriecirerceis rinii ribes t iied neiks 115 Acc unt Lockout errer Stes bee Reape ete E NEEE E 116 Whitelist civse ican iend ternene nein hoes E a eaaa 118 Port Lockout ccepac eiar b ena ALTEA EAEN 119 ECY PHON find edad
221. r Settings or Administration Settings in the local interface gt gt In Admin Settings gt General Settings gt Home Screen Settings gt Home Screen Icons disable the Show icons on the home screen setting If the following conditions are met the ability to show icons is automatically enabled and read only e Speed Dial is disabled in the Admin Settings gt General Settings gt Home Screen Settings e The Calendar is not displayed because the system is not connected to the Microsoft Exchange Server e Remote Access through the Web Telnet and SNMP is disabled in Security gt Global Security gt Access Customizing the Place a Call Icon Navigation You can choose where selecting T takes the user To choose where the local interface takes users when they select Place a Call gt gt In Admin Settings gt General Settings gt Home Screen Settings gt Home Screen Icons select one of the following locations Dial Pad Contacts Recent Calls Displaying System Information on the Local Interface The local interface of the RealPresence Group systems displays an address bar at the bottom of the home screen In addition to displaying certain system information on the local interface s Menu you now have the ability to display the system s IP address extension and SIP address in the address bar To display system information in the address bar 1 Inthe web interface go to Admin Settings gt General
222. r more information about integrating with Microsoft Lync Server refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments 15 Administrator s Guide for the Polycom RealPresence Group Series Advanced Video 1080p This option makes 1080p video available to RealPresence Group systems Customizing the Home Screen Home screen customizations have no effect when the RealPresence Group system is paired with a Polycom Touch Control Use the Polycom RealPresence Group system web interface to configure how information is displayed on the Home screen of the local interface To configure the Home screen using the web interface 1 In your web browser address line enter the RealPresence Group system s IP address Go to Admin Settings gt General Settings gt Home Screen Settings Configure the settings on the Home Screen Settings page that are described in the following sections Displaying Speed Dial Entries 16 You use speed dialing to quickly call an IP address designated as a Favorite Points to note about speed dial entries To place a call within your company s telephone system enter the internal extension instead of the full number Speed dial entries do not appear when the Polycom RealPresence Group system is paired with a Polycom Touch Control To enable speed dialing in the web interface 1 3 Go to Admin Settings gt General Settings gt Home Screen Settin
223. reens in either of the following two ways Inthe room with the system You can navigate the screens and enter information by using the remote control and the onscreen keyboard When you reach a text field press the Select button on the remote control to display the onscreen keyboard Note that the onscreen is automatically displayed when you reach the System Name field in the setup wizard Be aware that only those configuration screens needed to get the system connected are included in the local interface Most of the administrative settings are available only in the web interface e From a remote location If you know the IP address of the system you can access and configure it using the web interface For more information about using the web interface refer to Using the Polycom RealPresence Group System Web Interface on page 139 The setup wizard is available during initial setup after a system reset with system settings deleted or after using the restore button After you run the setup wizard you can view or change the system s configuration by going to Settings gt Administration in the system s local interface or Admin Settings in the web interface The local interface has a subset of the Administration settings that are available in the web interface When a RealPresence Group System is paired with a Polycom Touch Control the following statements are true e You can change the system s configuration using the we
224. ring calls Users can perform only user type activities Polycom RealPresence Group systems provide two local accounts one for the user role by default named user and one for the admin role by default named admin The IDs and passwords for these local accounts are stored on the RealPresence Group system itself An administrator can configure RealPresence Group systems to grant access using network accounts that are authenticated through an Active Directory AD server such as the Microsoft Active Directory server In this case the account information is stored on the AD server and not on the RealPresence Group system The AD administrator assigns accounts to AD groups one for RealPresence Group system admin access and one for user access For this reason external authentication is also referred to as Active Directory authentication The RealPresence Group system administrator configures the external authentication settings on the RealPresence Group system to specify the address of an AD Server for authenticating user logins AD group for user access and AD group for admin access on the RealPresence Group system The RealPresence Group system can map only one Active Directory group to a given role Users can enter their network account credentials to access the system on the following interfaces e Web interface admin access only 107 Administrator s Guide for the Polycom RealPresence Group Series 108 e L
225. ring mode 1 Inthe web interface go to Admin Settings gt General Settings gt System Settings gt Call Settings 2 Select Auto Answer Point to Point Video to set the answer mode for calls with one site or select Auto Answer Multipoint Video to set the mode for calls with two or more other sites and then select one of the following Yes Answers calls automatically No Enables you to answer calls manually Do Not Disturb disables incoming calls from being processed Configuring Multipoint Calling You can use your Polycom RealPresence Group system to participate in multipoint conferences Multipoint conferences include multiple video sites and can also include H 323 audio only or SIP audio only sites All H 323 audio only and SIP audio only connections count toward the number of sites ina call Multipoint calls require a multipoint conferencing unit MCU ora hosting system Depending on the system s configuration Polycom RealPresence Group systems can host multipoint calls You cannot configure multipoint calls without purchasing and installing a Multipoint Video Conferencing option key code Entering a Multipoint Option Key Polycom Inc Depending on your Polycom RealPresence Group system model you might need to enter a multipoint option key to enable multipoint calling For information about purchasing a multipoint call option please contact your Polycom distributor To enter the multipoint opt
226. rom the alternate gatekeeper and reregisters with the primary gatekeeper Polycom RealPresence Group 300 systems cannot be enabled for multipoint calling If your network supports the Session Initiation Protocol SIP you can use SIP to connect IP calls To specify SIP settings 1 Inthe web interface go to Admin Settings gt Network gt IP Network gt SIP 2 Configure these settings Setting Description Enable SIP Allows the SIP settings to be displayed and configured Enable AS SIP Enables the RealPresence Group system to apply the settings configured for assured services SIP Polycom Inc Networks Polycom Inc Setting Description SIP Server Configuration Specifies whether to automatically or manually set the SIP server s IP address If you select Auto the Transport Protocol Registrar Server and Proxy Server settings cannot be edited If you select Specify those settings are editable Transport Protocol Indicates the protocol the system uses for SIP signaling The SIP network infrastructure your RealPresence Group System operates within determines which protocol is required Auto enables an automatic negotiation of protocols in the following order TLS TCP UDP This is the recommended setting for most environments TCP provides reliable transport via TCP for SIP signaling UDP provides best effort transport via UDP for SIP signaling TLS prov
227. roup Do one of the following Toadd contacts to the group click Add From Directory enter a contact name click Search and then Add to add a contact Toremove contacts from the group select a contact name and click Remove Polycom Inc Placing and Answering Calls 3 Repeat the above steps to continue adding or removing contacts 4 Click Done To delete a Favorites contact or group 1 Inthe search box type a contact name and click Search 2 Inthe contact name you want to delete click Delete Types of Favorites Contacts Favorites contains the types of Contacts shown in the following table Directory Server Registration Types of Contacts Presence State Displayed Polycom GDS Directory entries created locally by the user Unknown References to Polycom GDS entries added to Favorites by the user These entries are available only if the system is successfully registered with Polycom GDS Users can delete these entries from Favorites Users can copy these entries to other Favorites and remove them from those groups Users cannot edit these entries Online Offline LDAP with H 350 or Active Directory Directory entries created locally by the user References to LDAP directory entries added to Favorites by the user These entries are available only if the system can successfully access the LDAP Active Directory server Users can delete these entries from Favorites User
228. rvice Checkbox Disabled Yes Using the Medium Security Profile The following table shows the default values for specific Admin settings when you use the Medium security profile Medium Admin Settings Area Default Range Value Configurable General Settings System Settings Auto Answer Point to Point Video Checkbox Disabled Yes Auto Answer Multipoint Video Checkbox Disabled Yes Call Detail Report Checkbox Enabled Yes Enable Recent Calls Checkbox Enabled Yes Pairing Allow Polycom Touch Control Pairing Checkbox Enabled Yes Note Disabling this setting closes the SSH port SmartPairing Mode Disabled Enabled Yes Automatic Manual 214 Polycom Inc Security Profile Tables Medium Admin Settings Area Default Range Value Configurable Serial Ports Mode RS 232 Mode Off Off Yes Note Some Polycom RealPresence Group Control systems support only a subset of listed modes Camera PTZ Closed Caption Pass Thru Network IP Network Enable SIP Checkbox Enabled Yes Transport Protocol Auto TLS Yes TLS TCP UDP Dialing Preference Scalable Video Coding Preference H 264 SVC then AVC AVC Only Yes AVC Only Audio Video Video Inputs General Camera Settings Allow Other Participants In a Call to Control Your Checkbox Disabled Yes Camera Enable
229. s can copy these entries to other Favorites and remove them from those groups Users cannot edit these entries Unknown Polycom Inc 97 Administrator s Guide for the Polycom RealPresence Group Series Directory Server Registration Types of Contacts Presence State Displayed LDAP by a Polycom CMA System e Directory entries created locally by the user e References to LDAP directory entries added to Favorites by the user These entries are available only if the system can successfully access Polycom CMA Users can delete these entries from Favorites Users can copy these entries to other Favorites and remove them from those groups Users cannot edit these entries Unknown LDAP directory entries saved as Favorites by the user and stored with the presence service Users can delete these entries from Favorites Users can copy these entries to other Favorites and remove them from those groups Users cannot edit these entries Real time presence Microsoft e Microsoft Lync Server directory entries saved as Contacts by the user in Office Communicator and stored on the Microsoft Lync Server Users must create their contact lists using Microsoft Office Communicator on a computer Users cannot edit or delete these entries from Favorites using the Polycom RealPresence Group system Users can copy these entries to other Favorites and remove them from those groups Real t
230. s gt SNMP gt Destination Address Destination Address lt 1 2 3 gt lt 1 2 3 gt gt Port 389 Static TLS LDAP No Admin Settings gt Servers gt Directory Yes Servers gt Server Type Admin Settings gt Servers gt Directory Servers gt Server Type LDAP Admin Settings gt Servers gt Directory Servers gt Server Port 389 Static TLS LDAP to ADS No Admin Settings gt Security gt Global No External Security gt Authentication gt Enable Active Authentication Directory External Authentication 443 Static TLS CMA RealPresence No Admin Settings gt Servers gt Provisioning No Resource Service gt Enable Provisioning Management Provisioning Monitoring Softupdate 443 Static TLS Microsoft Exchange No Admin Settings gt Servers gt Calendaring No Server Service gt Enable Calendaring Service Calendaring 443 Static TLS Microsoft Lync No Admin Settings gt Servers gt Directory No Address Book Servers gt Server Type 514 Static UDP SYSLOG No Diagnostics gt System gt System Log No Settings gt Enable Remote Logging 1718 Static UDP H 225 0 No Admin Settings gt Network gt IP Network gt No Gatekeeper H 323 gt Use Gatekeeper Auto Discovery Polycom Inc 203 Administrator s Guide for the Polycom RealPresence Group Series Configuration On By Default Low Outbound Pro Security Configurable Port Port Type _ to
231. sence Group endpoint during installation using the setup wizard or afterwards using the web interface You must use full PKI and observe the following procedures before you enable provisioning on the RealPresence Group endpoint 1 You must install a signed client certificate on the RealPresence Group system to enable the provisioning connection to be authenticated by the RealPresence Resource Manager system 2 Decide whether to automatically validate web clients by enabling the Always Validate Peer Certificates from Browsers setting If you do enable the setting you ll need to install a signed server certificate and all of the CA certificates needed to validate browser certificates for all web clients Then configure the certificate revocation method 3 Decide whether to validate servers by enabling the Always Validate Peer Certificates from Servers setting If you do enable the setting you must install of the CA certificates needed to validate server certificates from all remote servers Then adjust the certificate revocation method accordingly For example you might need to load additional CRLs if you use the CRL revocation method e To use the Medium or High Security Profile with provisioning The RealPresence Resource Manager system must be using commercial mode You must manually assign the Medium or High Security Profile to the RealPresence Group endpoint during installation using the setup wizard or afterwards using the web
232. setting is unavailable for Meeting passwords Changes to most password policy settings do not take effect until the next time the password is changed Changes take effect immediately for Minimum Password Age in Days Maximum Password Age in Days and Password Expiration Warning Changing Minimum Length from Off to some other value also takes effect immediately Account Lockout RealPresence Group systems provide access controls that prevent unauthorized use of the system One way someone might try to discover valid user names and passwords is by exhaustively attempting to log in varying the user name and password data in a programmatic way until discovering a combination that succeeds Such a method is called a brute force attack To mitigate the risk of such an attack two access control mechanisms are available on RealPresence Group systems The first type of access control account lockout protects local accounts from being vulnerable to brute force Polycom Inc Security attacks while the second port lockout protects login ports themselves from being vulnerable to brute force attacks For more information about that mechanism refer to Port Lockout on page 119 Account lockout temporarily locks a local account from accepting logins after a configurable number of unsuccessful attempts to log in to that account It protects only the local RealPresence Group system s Admin and User local accounts When externa
233. supply or IR extender The RealPresence Group 700 system supports a low power standard that limits the power supplied to the camera when the system is powered off When the EagleEye II camera is only receiving power from the system it does not have an active IR receiver capable of turning the RealPresence Group system on using the handheld remote If the camera IR is the only exposed IR and you normally turn the system on and off with the handheld remote control use one of these alternate solutions e Provide direct power to the Eagle Eye III camera with the optional EagleEye camera power supply 1465 52748 040 This allows the IR sensor to remain powered on so that the camera is capable of receiving IR commands from the remote control e Position the RealPresence Group system so that the IR receiver on the front of the system has a line of sight to the remote control e Use a third party IR extender to extend the IR signal from the room to the IR receiver on the front of the RealPresence Group system Polycom EagleEye Acoustic o The Polycom EagleEye Acoustic camera can provide 1080p 25 30 fps resolution with embedded image sensor processing ISP technology and has an auto focus lens system two microphones for stereo audio pickup an IR detector a status LED and a captured HDCI cord for connection to the system Polycom EagleEye Director Polycom Inc The Polycom EagleEye Director is a high end automatic camera positionin
234. system can communicate outside the LAN To set up the system to work with a firewall or NAT 1 Inthe web interface go to Admin Settings gt Network gt IP Network gt Firewall 2 Configure these settings Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports e Ifthe firewall is not H 323 compatible enable this setting The RealPresence Group system assigns a range of ports starting with the TCP and UDP ports you specify The system defaults to a range beginning with port 3230 for both TCP and UDP Note You must open the corresponding ports in the firewall For H 323 you must also open the firewall s TCP port 1720 for SIP you must open either UDP port 5060 TCP 5060 or TCP 5061 depending on whether you are using UDP TCP or TLS as the SIP transport protocol If the firewall is H 323 compatible or the system is not behind a firewall disable this setting For IP H 323 you need 2 TCP and 8 UDP ports per connection For SIP you need TCP port 5060 and 8 UDP ports per connection Note Because RealPresence Group systems support ICE the range of fixed UDP ports is 112 The RealPresence Group system cycles through the available ports from call to call After the system restarts the first call begins with the first port number either 49152 or 3230 Subsequent calls start with the last port used for example the first call uses ports 3230 to 3236 the second call uses
235. t Sets the monitor to show available content or the person speaking to support recording with a DVR The showing of content takes priority over the showing of a person speaking Recording Device with Speaker Only Sets the monitor to show the current person speaking regardless of the speaker s location to support recording with a DVR Triple Monitor Mode The RealPresence Group 550 systems support triple monitor mode This feature enables you to have full size view on local video remote video and content simultaneously To use this feature you need to connect three monitors to the system and then set up the monitors accordingly 4 Make sure that the system is powered off before you connect the monitors To connect three monitors to the system Polycom Inc Do one of the following 53 Administrator s Guide for the Polycom RealPresence Group Series Connect one monitor to the VGA port the other two to the HDMI ports l Video output 3 HDMI Video output 1 HDMI Video output 2 VGA Connect three monitors with VGA HDMI and SDI connectors to the corresponding ports Video output 3 HDMI fi Video output 1 SDI l Video output 2 VGA 54 Polycom Inc Monitors and Cameras When the SDI port is used for video output 1 the video output is not available during the factory reset because the monitor resolution is set to 640 x 480
236. t gt For the Tracking Mode setting select Voice This is the default tracking mode In this mode the camera automatically tracks the current speaker in the room using a voice tracking algorithm When you select the Voice Tracking Mode you can also choose the Tracking Speed This speed determines how quickly the camera moves to each person who speaks The default speed is Normal If voice tracking does not work as expected make sure the microphones are functioning properly For ways to test microphone functionality refer to the Camera Tracking settings on page 178 Inthe web interface go to Admin Settings gt Audio Video gt Video Inputs and then select the Input used by the Polycom EagleEye Director gt gt Enable the Use Voices to Track People setting 66 Polycom Inc Monitors and Cameras Ifthe RealPresence Group system is paired with a Polycom Touch Control follow these steps 1 Touch Cameras on the Home screen or the Call screen 2 Ifthe EagleEye Director is not currently selected select it a Touch Select Cameras and select the EagleEye Director camera b Touch Control Camera 3 Select Start Camera Tracking To disable camera tracking gt gt Do one of the following Inthe local interface go to Settings gt Administration gt Camera Tracking gt Settings gt gt For the Tracking Mode setting select Off In this mode the tracking function is disabled You must manually move t
237. t are not supported when the Polycom RealPresence Group system hosts a cascaded call You cannot change local layout in cascaded calls The encryption padlock icon might not accurately indicate whether a cascaded call is encrypted Managing Directories with the Polycom RealPresence Group System Web Interface Directory Group Overview Having groups in the directory can help users find calling information quickly and easily Polycom RealPresence Group systems support global groups and Favorites groups Polycom RealPresence Group systems support up to 2 000 Favorites that users create within Favorites They can also support one of the following Up to 200 additional contacts with presence which appear in Favorites when registered with Microsoft Lync Server 2010 or 2013 Up to 200 additional contacts with presence which appear in Favorites when registered with Polycom CMA Up to 4 000 contacts from a Polycom GDS server An unlimited number of contacts when the RealPresence Group system is registered with Microsoft Lync Server 2010 or 2013 Polycom RealPresence Group systems support up to 200 Favorites groups that users create within Favorites If the system is connected to a global directory server it can also support one of the following Polycom Inc Up to 64 additional groups from the Microsoft Lync Server which appear in the Favorites group Up to 200 additional distribution groups from Polycom CMA which appear in
238. t call For more information about SIP compatibility issues refer to the Release Notes for Polycom RealPresence Group Systems Configure SIP Settings for Integration with Microsoft Servers Integration with Microsoft Lync Server 2010 and 2013 allows Microsoft Lync and Polycom RealPresence Group system users to place audio and video calls to each other Because Polycom RealPresence Group systems run in dynamic management mode they cannot be simultaneously registered with Lync Server and the presence service provided by the Polycom Converged Management Service CMA or Polycom RealPresence Resource Manager system RealPresence Group systems can obtain presence services from only one source Lync Server or the presence service provided by the CMA or RealPresence Resource Manager system Polycom supports the following features in Microsoft Lync Server 2010 and 2013 Interactive Connectivity Establishment ICE e Centralized Conferencing Control Protocol CCCP this feature is available only with the optional license key e Federated presence e The Microsoft real time video RTV codec this feature is available only with the optional license key For more information about this and other Microsoft Polycom interoperability considerations refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments If your organization deploys multiple Lync Server pools a Polycom RealPresence Group system must b
239. t passwords that cannot be reused If set to Off all previous passwords can be reused 15 Administrator s Guide for the Polycom RealPresence Group Series 116 Setting Description Minimum Password Age in Days Specifies the minimum number of days that must pass before the password can be changed Maximum Password Age in Days Specifies the maximum number of days that can pass before the password must be changed Note This setting is unavailable for Meeting and SNMP passwords Minimum Changed Specifies the number of characters that must be Characters different or change position in a new password If this is set to 3 123abc can change to 345cde but not to 234bcd Note This setting is unavailable for Meeting and SNMP passwords Maximum Specifies the maximum number of consecutive Consecutive repeated characters in a valid password If this is set to Repeated 3 aaa123 is a valid password but aaaa123 is not Characters Password Expiration Specifies how many days in advance the system Warning displays a warning that the password will soon expire if a maximum password age is set Note This setting is unavailable for Meeting and SNMP passwords Can Contain ID or Specifies whether the associated ID or the reverse of Its Reverse Form the ID can be part of a valid password If this setting is enabled and the ID is admin passwords admin and nimda are allowed Note This
240. tects an EagleEye Director a status line for the device is displayed Download Logs Enables you to save system log information System Log Settings e Specifies the Log Level to use e Enables Remote Logging H 323 Trace and SIP Trace e Specifies the Remote Log Server Address Allows you to Send Diagnostics and Usage Data to Polycom and get information about the Polycom Improvement Program Restart System Instructs the system to restart system reboot Sessions View information about everyone logged in to the RealPresence Group system Polycom Inc 175 Administrator s Guide for the Polycom RealPresence Group Series The following table describes the information you see when you click More Info on the Call Statistics page Call Statistics More Info Participant information System name System number System information Call speed send and receive Call type Encryption Participant streams Stream ID possible stream IDs include Audio TX Audio RX Video TX Video RX Content TX and Content RX Stream quality indicator possible colors are green yellow and red Protocol in use Format in use Data rate in use Frame rate in use Number of packets lost and percentage packet loss in IP calls Jitter in IP calls Encryption type key exchange algorithm type and key exchange check code if the encryption option is enabled and the call is encrypted Error
241. th Microsoft Lync 2010 2013 The encryption settings for each component also affect the ability to place encrypted calls Both the Microsoft Lync Server pool and the Polycom RealPresence Group system need to be configured to support encryption in order for calls to connect with encryption If both components have encryption turned off calls connect without encryption If one component is set to require encryption and the other is not calls fail to connect Calls from a Polycom RealPresence Group system to a Polycom RMX system using Microsoft Lync Server require that the Polycom RealPresence Group system have encryption set to When Available 123 Administrator s Guide for the Polycom RealPresence Group Series List of Sessions For more information about encryption configuration in a Microsoft Lync Server environment refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments You can use the sessions list to see information about everyone logged in to a RealPresence Group system including e Type of connection for example Web e ID associated with the session typically Admin or User e Remote IP address that is the addresses of people logged in to the RealPresence Group system from their computers To view the Sessions List gt gt From the local interface go to Settings gt System Information gt Diagnostics gt Sessions gt gt From the web interface go to Diagnostics gt System
242. the Global Directory group 95 Administrator s Guide for the Polycom RealPresence Group Series Managing Favorites 96 Global Directory Entries Global directory entries are assigned to a global group with the name that you specify in the Directory Server configuration Up to 200 search results can be displayed at a time from an LDAP or Microsoft global directory Users cannot edit or delete global directory entries or global directory groups Local interface users can select Contacts from the menu to view favorites and the directory Web interface users can add favorites from the directory create new favorite contacts and create favorite groups You perform the following tasks on the Home gt Manage Favorites screen To create a new Favorites contact 14 To create a favorite contact not in the directory list click Create New Favorite 2 Enter the contact call information and click Save To create a Favorites group 1 Click Create New Group 2 Enter a Display Name for the group and click Save A success message is displayed To add contacts to the group click Add Contacts on the success message Enter a contact name in the search box and click Search In the entry you want to add to the group click Add Repeat the above steps to add more contacts to the group Click Done No oF BF W To edit a Favorites group 1 Find the group name in the list of contacts 2 Next to the group contact name click Edit G
243. the Touch Control interface For more information about Polycom Touch Control log management refer to Managing Polycom Touch Control Logs on page 136 Downloading System Logs 178 The support information package contains logs configuration settings and other diagnostic information To download a system log using the web interface 14 Click Diagnostics gt System gt Download Logs 2 Click Download system log and then specify a location on your computer to save the file Polycom Inc Diagnostics Status and Utilities In the dialog boxes that appear designate where you want the file to be saved System Log Settings To configure system log settings using the web interface 1 Inyour web browser address line enter the RealPresence Group system s IP address 2 Enter the Admin ID as the user name default is admin and enter the Admin Remote Access Password if one is set Click Diagnostics gt System gt System Log Settings Configure these settings Setting Description Log Level Sets the minimum log level of messages stored in the Polycom RealPresence Group system s flash memory DEBUG logs all messages WARNING logs the fewest number of messages Polycom recommends leaving this setting at the default value of DEBUG Enable Remote Specifies whether remote logging is enabled Enabling Logging this setting causes the Polycom RealPresence Group system to send each log message to the specified
244. the audio meter the audio signal is 0 dBFS and the audio might be distorted Testing StereoSurround Polycom Inc After you configure the system to use Polycom StereoSurround test the system configuration and place a test call To test your stereo configuration 1 Make sure the microphones are positioned correctly Refer to Placing Polycom Microphones to Send Stereo from Your Site on page 76 In the web interface go to Admin Settings gt Audio Video gt Audio 3 Gently blow on the left leg and right leg of each Polycom microphone while watching the bar meters to identify the left and right inputs 85 Administrator s Guide for the Polycom RealPresence Group Series 4 Test the speakers to check volume and verify that audio cables are connected If the system is in a call the far site hears the tone Exchange the right and left speakers if they are reversed Adjust the volume control on your external audio amplifier so that the test tone sounds as loud as a person speaking in the room If you use a Sound Pressure Level SPL meter it should measure about 80 90 dBA in the middle of the room To make a test call in stereo using the remote control gt gt Enter stereo polycom com in the dialing field and press on the remote control Settings for Non Polycom Microphones You can configure a Polycom RealPresence Group system to use with non Polycom microphones This feature is not available to the RealPresenc
245. tings gt Date and Time gt System Time 2 Configure these settings Setting Description Date Format Specifies how the date is displayed in the interface Note This a web only setting Time Format Specifies how the time is displayed in the interface Auto Adjust for Daylight Saving Time Specifies the daylight saving time setting When you enable this setting the system clock automatically changes for daylight saving time Note This a web only setting Time Zone Specifies the time difference between GMT Greenwich Mean Time and your location Time Server Specifies whether the connection to a time server is automatic or manual for system time settings You can also select Off to enter the date and time yourself Primary Time Server Address Specifies the address of the primary time server to use when Time Server is set to Manual Secondary Time Server Address Specifies the address of the time server to use when the Primary Time Server Address does not respond This is an optional field Current Date and Current Time Ifthe Time Server is set to Manual or Auto these settings are not displayed Ifthe Time Server is set to Off these settings are configurable 165 Administrator s Guide for the Polycom RealPresence Group Series 3 Inthe web interface go to Admin Settings gt General Settings gt Date and Time gt Time in Call 166 Po
246. tive alerts generated by the system Information about your network e Troubleshooting steps you have already tried You can find the system detail information in the local interface by going to Settings gt System Information gt Information or in the web interface by clicking System in the blue bar at the top of the web interface page Polycom Solution Support Polycom Inc Polycom Implementation and Maintenance services provide support for Polycom solution components only Additional services for supported third party Unified Communications UC environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners to help customers successfully design deploy optimize and manage Polycom visual communication within their third party UC environments UC Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft Lync Server integrations For additional information and details please refer to http www polycom com services professional_services index html or contact your local Polycom representative 191 Administrator s Guide for the Polycom RealPresence Group Series 192 Polycom Inc System Back Panel Views Polycom RealPresence Group 300 System aol YW S HET HEH QII O 1 2 3 4 5 6 7 8 9 Location in Ref Web Interface Input Supported Number Admin Settings gt Output Form
247. to see local video in 1080 format RealPresence Group system use the cable and power supply that come with the camera You must always use the power supply because the Polycom EagleEye 1080 camera does not receive power from the RealPresence Group system When connecting a Polycom EagleEye 1080 camera to any input on a Polycom Polycom EagleEye View The Polycom EagleEye View camera is a manual focus electronic pan tilt and zoom EPTZ camera that includes built in stereo microphones and a privacy a shutter The Polycom EagleEye View camera is available with the Polycom RealPresence Group systems as the system camera and the main microphone For more information about the Polycom EagleEye View microphones refer to Using the Polycom EagleEye View and EagleEye Acoustic Microphones on page 74 brown connector that comes with the camera if you want to use the camera s When connecting a Polycom EagleEye View camera use the cable with the 4 built in microphones Other cables do not carry the audio signals You can install the Polycom EagleEye View in a base down orientation or inverted To change the camera s orientation after installation disconnect all cables attached to the camera Then install the camera with the preferred orientation and reconnect the camera 58 Polycom Inc Monitors and Cameras SDI Cameras The Polycom EagleEye View camera can provide 1080i video to RealPresence Group systems SDI
248. trict to HTTPS is enabled the Web Access Port setting is unavailable Enable Telnet Access Specifies whether to allow remote access to the system by telnet Enable SNMP Access Specifies whether to allow remote access to the system by SNMP Allow Video Display on Web local interface only Specifies whether you can use the Polycom RealPresence Group system web interface to view the room where the system is located or video of calls in which the system participates Note This feature activates both near site and far site video displays in Web Director Polycom Inc Polycom Inc Security Setting Description Lock Port after Failed For information about this setting refer to Port Logins Lockout on page 119 Idle Session Timeout in Specifies the number of minutes your web Minutes interface session can be idle before the session web interface only times out Maximum Number of Specifies the maximum number of users who can Active Sessions be logged in to and using your system through web interface only Telnet or the web interface at the same time Managing User Access to Settings and Features You can allow users to change common user preferences by providing access to the User Settings screen To allow users to customize the workspace select the Allow Access to User Settings option to make the User Settings choice on the Settings screen available to users on the
249. trip delay calculated from sample tests done once per minute Maximum Latency Tx The maximum latency for packets transmitted during an H 323 call based on round trip delay calculated from sample tests done once per minute Maximum Latency Rx The maximum latency for packets received during an H 323 call based on round trip delay calculated from sample tests done once per minute Average Jitter Tx The average jitter of packets transmitted during an H 323 call calculated from sample tests done once per minute Average Jitter Rx The average jitter of packets received during an H 323 call calculated from sample tests done once per minute Maximum Jitter Tx The maximum jitter of packets transmitted during an H 323 call calculated from sample tests done once per minute Maximum Jitter Rx The maximum jitter of packets received during an H 323 call calculated from sample tests done once per minute Call Priority The AS SIP call precedence level assigned to the call populated only when AS SIP is enabled on the system Control the screen saver logo displays on the system s monitor but not the 4 When the Polycom RealPresence Group system is paired with a Polycom Touch Polycom Touch Control screen Polycom Inc 183 Administrator s Guide for the Polycom RealPresence Group Series 184 Polycom Inc 11 Troubleshooting For more troubleshooting in
250. ts Enabling and Disabling SVC Calls You can make and receive SVC calls when the Polycom RealPresence Group system is connected to an SVC compatible bridge Enable or disable SVC calls from the Dialing Preferences screen in the web interface For more information about the features and limitations of SVC based conferencing refer to the Polycom RealPresence SVC Based Conferencing Solutions Deployment Guide available at support polycom com Preferred Speeds To configure dialing speeds 1 Inthe web interface go to Admin Settings gt Network gt Dialing Preference gt Preferred Speeds 2 Configure these settings Polycom Inc 49 Administrator s Guide for the Polycom RealPresence Group Series Setting Description Preferred Speed for Placed Calls IP Calls SIP TIP Calls Determines the speeds to use for IP or SIP TIP calls from this system when either of the following statements is true e The call speed is set to Auto on the Place a Call screen The callis placed from the directory If the far site system does not support the selected speed the system automatically negotiates a lower speed Users cannot specify a call speed when placing calls from the Polycom Touch Control The SIP TIP Calls setting is available only when the TIP setting is enabled Maximum Speed for Received Calls IP Calls SIP TIP Calls Allows you to restrict the bandwidth used when r
251. ttempting to generate a different CSR of the same type For example if you generate a client CSR and then prior to having it signed and installed on the RealPresence Group system another client CSR is generated the previous CSR is discarded and invalidated and any attempt to install a signed version of it will result in an error Installing Certificates After you have downloaded a CSR and it has been signed by a CA the resulting certificate is ready to install on the RealPresence Group system The following section outlines how to do this and the procedure is the same for installing the client certificate the server certificate and any required CA type certificates To add a signed certificate on the Certificates page 1 Click View and Add to open the certificate section 2 Next to Add Certificate click Browse to search for and select a certificate You might be installing a client or server certificate that has been signed by a CA after having been previously generated as a CSR or installing a CA certificate needed by the RealPresence Group system to validate a certificate it receives from another system 3 Click Open The system checks the certificate data and adds it to the list If you don t see the certificate in the list the system was unable to recognize the certificate This process is sometimes referred to as installing a certificate 127 Administrator s Guide for the Polycom RealPresence Group Series 1
252. ttings gt Call Settings 2 Configure these settings Setting Description Maximum Time in Enter the maximum number of hours allowed for call Call length When that time has expired you see a message asking you if you want to hang up or stay in the call If you do not answer within one minute the call automatically disconnects If you choose to stay in the call at this time you will not be prompted again Selecting Off removes any limit This setting also applies when you are viewing the Near video screen or showing content even if you are notina call If the maximum time is reached while viewing Near video the system automatically returns to the Home screen If content is being shown the content stops Auto Answer Sets the answer mode for calls with one site This setting Point to Point specifies whether to answer incoming point to point calls Video automatically force manual answering of them or reject them Auto Answer Sets the answer mode for calls with two or more other Multipoint Video sites This setting specifies whether to answer incoming multipoint calls automatically force manual answering of them or reject them Display Icons ina Specifies whether to display all on screen graphics Call including icons and help text during calls 3 To save your changes click Save 92 Polycom Inc Placing and Answering Calls Setting the Call Answering Mode To set the call answe
253. ttings on page 167 Configuring Polycom RealPresence Group System Location Settings To configure location settings 1 Inthe web interface go to Admin Settings gt General Settings gt My Information gt Location 2 Configure these settings Setting Description Country Specifies the country where the system is located Changing the country automatically adjusts the country code associated with your system Country Code Displays the country code associated with the country where the system is located Configuring Polycom RealPresence Group System Language Settings To configure the Polycom RealPresence Group system language settings gt gt Do one of the following Inthe local interface go to Settings gt Administration gt Location gt Language and select the language to use in the interface 164 Polycom Inc Control and Navigation Inthe web interface go to Admin Settings gt General Settings gt Language and select the System Language to use in the interface Configuring Polycom RealPresence Group System Date and Time Settings Polycom Inc To configure the Polycom RealPresence Group system date and time settings 1 Goto one of the following locations to configure these settings Inthe local interface go to Settings gt Administration gt Location gt Date and Time Inthe web interface go to Admin Settings gt General Set
254. u can connect the Ethernet cable directly to a LAN outlet If your room does not provide Power Over Ethernet you must connect the Ethernet cable to the power supply adapter Then connect the power supply adapter to a LAN outlet and power outlet The Polycom Touch Control powers on and displays the language selection screen Choose your language and follow the onscreen instructions to pair the Polycom Touch Control with your RealPresence Group system or select Pair Later on the Pairing screen to skip pairing After the Polycom Touch Control connects to the network enter the RealPresence Group system IP address and touch Connect By default the IP address of the RealPresence Group system is displayed on the bottom of its Home screen If the RealPresence Group system is configured to allow pairing and you enter the IP address for the system correctly the Touch Control displays a prompt for the Polycom RealPresence Group system admin user ID and password When the Polycom Touch Control has paired and connected with the RealPresence Group system the Polycom Touch Control displays a success message and the menus on the RealPresence Group system monitor become unavailable For more information about pairing refer to Pairing on page 160 Polycom Inc Control and Navigation Pairing and Unpairing a Polycom Touch Control Device and a Polycom RealPresence Group System Polycom Inc When you configure the Polycom Touch Control
255. up system Polycom Inc 177 Administrator s Guide for t he Polycom RealPresence Group Series Diagnostic Screen Description Camera Tracking Provides diagnostics specific to the EagleEye Director Audio Verifies microphone functionality To use this feature speak aloud and verify that you can see dynamic signal indications for two vertical microphones and five horizontal microphones If no signal indication appears for a specific microphone manually power off the EagleEye Director and then power it back on Also verifies the reference audio signal Set up a video call Let the far side speak aloud and verify that you can see dynamic signal indications for the two reference audio meters If no signal indication appears for a specific microphone make sure the reference cable is connected firmly After you verify microphone functionality calibrate the camera again Video e Left Camera shows video from the left camera Right Camera shows video from the right camera e Color Bars displays the color bar test screen Note If the EagleEye Director is connected but is not selected as the current camera source this choice is not visible on the screen System Logs You can use the Polycom RealPresence Group system web interface to download system logs For information about downloading logs refer to Setting up Log Management on page 135 You can also manage Polycom Touch Control log files from
256. up system For the best audio experience do the following e Place the microphone array on a hard flat surface table wall or ceiling away from obstructions so the sound will be directed into the microphone elements properly e Place the microphone array near the people closest to the monitor e In large conference rooms consider using more than one microphone array Each Polycom microphone array covers a 3 6 foot radius depending on the noise level and acoustics in the room Polycom Inc 73 Administrator s Guide for the Polycom RealPresence Group Series 74 Using the Polycom EagleEye View and EagleEye Acoustic Microphones Polycom EagleEye View and EagleEye Acoustic cameras include built in stereo microphones The following tips can help you achieve the best audio when using these cameras e Enable Polycom StereoSurround e Place the camera at least 1 foot away from any walls to minimize boundary effects e Ensure that the people speaking are no more than 7 feet away from the EagleEye View or EagleEye Acoustic camera The maximum distance covered depends on the noise level and acoustics in the room If you connect a Polycom microphone Polycom SoundStation or Polycom SoundStructure to the RealPresence Group system s microphone input while an EagleEye View or EagleEye Acoustic camera is connected to the system the camera s built in microphones are automatically disabled e Polycom recommends c
257. usable however To enable external authentication 14 Inthe web interface go to Admin Settings gt Security gt Global Security gt Authentication Polycom Inc Polycom Inc OQ Security 2 Configure these settings on the Authentication page Setting Description Enable Active Directory External Authentication Specifies whether to authenticate users through the Active Directory server When Active Directory authentication is enabled users are allowed to log in with their network account credentials using this format domain user With this format users can have accounts on multiple domains Active Directory Server Address Specifies the DNS fully qualified domain name FQDN or IP address of the Active Directory server ADS If you are using subdomains append port number 3268 as follows ad domain com 3268 Note RealPresence Group systems can use the RealPresence Resource Manager system as an ADS If one is deployed in your environment enter its address here Otherwise enter the address of an ADS Active Directory Admin Group Specifies the Active Directory group whose members should have admin access to the RealPresence Group system This name must exactly match the name in the ADS for authentication to succeed Active Directory User Group Specifies the Active Directory group whose members should have user access to the RealPresence Group system This na
258. user names and passwords is transmitted using an encrypted channel including those user names and passwords used to communicate with third party systems on your network Using HTTPS severely limits the ability of anyone on the network to discover these credentials For this reason all attempts to use the RealPresence Group Series web interface via HTTP are redirected to the HTTPS interface You can find security options and passwords in this part of the interface e Inthe local interface go to Settings gt Administration gt Security The local interface has general password and remote access settings e Inthe web interface go to Admin Settings gt Security The web interface has global and local settings Settings are under different sections of the security interfaces Not all systems show all of the options and many settings in the web interface are unavailable in the local interface 105 Administrator s Guide for the Polycom RealPresence Group Series Configuring Security Profiles 106 RealPresence Group system security profiles provide varying levels of secure access to your RealPresence Group system The security profile your RealPresence Group system uses provides the basis for secure access within the system and determines how users can operate the system The security profile is selected during system setup with the setup wizard but this setting is configurable through the web interface s Admin Settings The de
259. utomatically perform system health checks before the system is initialized This process is known as a power on self test or POST The status of the POST sequence is displayed with the LED indicator light on the front of the device or in the case of the RealPresence Group 700 system in the text field display on the front of Administrator s Guide for the Polycom RealPresence Group Series the device All test results are logged in the system s memory For more information about what the colors of the indicator lights mean refer to Polycom RealPresence Group System Indicator Light on page 9 When the POST sequence completes with no severe errors the RealPresence Group system starts normally If any warnings occur during POST you can view them after the system starts by going to Settings gt System Information gt Status gt Active Alerts in the local interface or Diagnostics gt System gt Active Alerts in the web interface If a severe error occurs during startup the system will not start up Contact Polycom technical support Powering On and Off Polycom RealPresence Group Systems To power on the RealPresence Group system do one of the following e Press any button on the remote control or pick up the remote control to wake up the system if it is asleep e For RealPresence Group 300 500 and 700 systems press on the remote control e For RealPresence Group 300 500 and 700 systems touch the power sensor on the fr
260. ver on the LAN Enter IP Address Manually Select if the IP address will not be assigned automatically Polycom Inc 25 Administrator s Guide for the Polycom RealPresence Group Series 26 Seiting Description Enable SLAAC Specifies whether to use stateless address autoconfiguration SLAAC instead of DHCP to automatically obtain an IP address Using DHCP to get the IP address means that you need a DHCP server to get the address from the network but with SLAAC existing routers help the system get the IP address from the network Link Local Displays the IPv6 address used for local communication within a subnet This setting is configurable only when Enter IP Address Manually is selected Site Local Displays the IPv6 address used for communication within the site or organization This setting is configurable only when Enter IP Address Manually is selected Global Address Displays the IPv6 internet address This setting is configurable only when Enter IP Address Manually is selected Default Gateway Displays the gateway currently assigned to the system If the system does not automatically obtain a gateway IP address enter one here This setting is configurable only when Enter IP Address Manually is selected Configure DNS Servers Settings Configure the following DNS Servers settings on the LAN Properties screen Setting Description DNS Servers Displays the
261. w System Specifies whether to show certain system Information information in the local interface menu Display Select whether to display the following information e The system s SIP Address e The system s IP Address e The Extension associated with the system Note The SIP Address setting displays only if your system is configured with a SIP address Show System Button Specifies whether to show a System button in the menu Note The System button in the local interface s main menu is not the same as the System link in the blue bar at the top of the web interface page 21 Administrator s Guide for the Polycom RealPresence Group Series 22 Polycom Inc Networks This guide covers network types used worldwide Note that not all network types are available in all countries Getting the Network Ready Before you begin configuring the network options you must make sure your network is ready for video conferencing Polycom also offers contract high definition readiness services For more information please contact your Polycom distributor Connecting to the LAN You must connect the system to a LAN to e Make H 323 or SIP calls e Use a Global Directory Server e Register with a management system e Access the web interface e Use People Content IP e Connect to the Polycom Touch Control Polycom Inc 23 Administrator s Guide for the Polycom RealPresence Group Series LAN Status
262. with the participant are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and select More Information Multipoint Calls A list of participants in the call is displayed Do one of the following e To view a participant s details select Participants navigate to the desired participant and select More Information The participants active streams are displayed beneath the participant information To view more information about a specific stream navigate to the desired stream and select More Information e To quickly access information about a particular stream or streams associated with a particular user navigate to Streams for calls using Advanced Video Coding AVC or Participant Streams for calls using Scalable Video Coding SVC Use the Back and Next Participant buttons to navigate to the participant with the stream or streams you want to view Navigate to the desired stream and select More Information e To quickly access a list of all active audio video and content streams within the call navigate to Active Streams this option is available in SVC calls only Select the desired stream and select More Information 173 Administrator s Guide for the Polycom RealPresence Group Series Web Interface Diagnostics Screens 174 Most diagnostic information is available in both the web and the local interface but some of this information is s
263. y enter the gateway IP address here 4 Configure the following DNS settings Setting Description Domain Displays the domain name currently assigned to the Touch Name Control If the Touch Control does not automatically obtain a domain name enter one here DNS Servers Displays the DNS servers currently assigned to the Touch Control If the Touch Control does not automatically obtain a DNS server address enter up to two DNS servers here You can specify IPv4 DNS server addresses only when the IPv4 address is entered manually When the IPv4 address is obtained automatically the DNS Server addresses are also obtained automatically Polycom Inc Networks 5 Optionally view the general settings Setting Description Duplex Displays the duplex mode Mode LAN Speed Displays the LAN speed Configuring IP Settings You can configure IP network settings only through the web interface by going to Admin Settings gt Network gt IP Network Network Quality Settings Use this group of settings to specify how your RealPresence Group system responds to quality issues Setting Description Automatically Adjust People Content Bandwidth Specifies whether the system should automatically adjust the bandwidth necessary for the People stream or Content stream depending on the relative complexity of the people video content video or both Quality Preference
264. y are set to their maximum values Connecting Cameras 56 Polycom RealPresence Group 700 systems provide inputs for multiple PTZ cameras RealPresence Group 500 systems can support a second non PTZ camera but do not support camera control for a second camera All Polycom cameras are capable of receiving IR signals Polycom RealPresence Group systems have built in IR receivers to receive signals from the remote control Be sure to point the remote control at the RealPresence Group system or your Polycom Camera to control it HDCI cameras have Infrared receivers You can always control the RealPresence Group 550 system by pointing the remote control towards either the Polycom RealPresence Group 550 system hardware or to the HDCI camera if connected You may need a special cable to connect an SDI camera to the system so as to receive infrared signals from the remote control For more information about the special cable contact your Polycom support Polycom Inc Monitors and Cameras Polycom EagleEye III The Polycom EagleEye III camera can provide 1080i 60 50 fps 1080p 60 fps and 720p 60 50 fps resolutions on all Polycom RealPresence Group systems RealPresence Group systems can provide power to the EagleEye III camera through an HDCI connector This configuration allows a sleeping EagleEye ITI camera to wake up by receiving a signal from the camera s IR sensor The camera does not require any additional power
265. you clear the alerts You can still use the remote to adjust the volume control the camera and mute unmute the microphone when in calls You can bring up the In a Call menu by pressing Menu on the remote during the call To enable Kiosk Mode 1 4 5 In the web interface go to Manage Favorites gt Create Favorite and create one or more Favorites On the web interface s Home screen select Edit next to Speed Dial then search for and add Favorites to Speed Dial Go to Admin Settings gt General Settings gt Home Screen Settings gt Speed Dial Select Enable Speed Dial and then click Save Go to Kiosk Mode then select Enable Kiosk Mode and click Save For information using Kiosk Mode refer to the User s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Polycom Inc Security Polycom Inc To configure your RealPresence Group system using the system web interface you must use Internet Explorer version 9 on a Windows computer or Apple Safari on a Mac computer using OS X Configure your browser to allow cookies To go to the web interface gt gt Open a web browser and enter the IP address of the RealPresence Group system using the https IPaddress for example https 10 11 12 13 For more information about using the web interface refer to Accessing the Web Interface on page 139 The HTTPS protocol ensures that the configuration of all login information such as
266. ypad and Power 2 Configure these settings Setting Description Keypad Audio Specifies whether to play a voice confirmation of Confirmation numbers selected with the remote control or keypad Numeric Keypad Specifies whether pressing number buttons on the Function remote control or keypad moves the camera to presets or generates touch tones DTMF tones If this is set to Presets users can generate DTMF tones by pressing the key on the remote while on a video screen Polycom Inc 153 Administrator s Guide for the Polycom RealPresence Group Series Setting Description Use Non Polycom Remote Configures the system to accept input from a programmable non Polycom remote control In most cases the Polycom remote works as designed even when this feature is enabled However try disabling this feature if you experience difficulty with the Polycom remote For more information about Polycom RealPresence Group system IR codes refer to the Integrator s Reference Manual for the Polycom RealPresence Group Series Channel ID Specifies the IR identification channel to which the Polycom RealPresence Group system responds Set the Channel ID to the same channel as the remote control The default setting is 3 If the remote control is set to channel 3 it can control a Polycom RealPresence Group system set to any Channel ID For more information about changing this setting refer to Configuring t
267. ystem is located This setting allows you to adapt the system in areas where the power line frequency does not match the video standard used You might need to change this setting to avoid flicker from the fluorescent lights in your conference room Make This Camera Your Main Camera Specifies which is the primary camera You specify the main camera when you set up the system but you can change that selection here Input 1 is typically your main camera Enable People Content IP Enables the ability to use the People Content IP application Enable Camera Preset Snapshot Icons Enables the use of snapshot icons that represent camera preset configurations The default setting is controlled by the Security Profile but you can change the default here If you change your security profile setting from Low or Medium to High or Maximum or if you disable the setting the RealPresence Group system replaces each preset image with a blue striped box Presets that have not been configured show as empty rectangles When you disable the Enable Camera Preset Snapshot Icons setting in the web interface the blue striped boxes in the local interface show you which presets are configured but enabling the setting does not redisplay the shapshot icons You can see shapshot icons that represent preset configuration images only when you configure a preset with the Enable Camera Preset Snapshot Icons setting enabled 61
268. ystem with the following software versions can receive status updates from and provide software updates to the Polycom Touch Control CMA system version 6 2 1 or later RealPresence Resource Manager system version 7 1 or later Polycom Inc Polycom Inc Managing the System Remotely Enabling or Disabling the Provisioning Service You can register the Polycom RealPresence Group system with the Polycom CMA or RealPresence Resource Manager system in several ways e Ifthe system detects a provisioning service on the network while running the setup wizard it prompts you to enter information for registration with the service The setup wizard is available during initial setup after a system reset with system settings deleted or after using the restore button For information about configuring the Polycom CMA or RealPresence Resource Manager system so that Polycom RealPresence Group systems detect and register with it refer to the Polycom Unified Communications Deployment Guide for Microsoft Environments e You can enter the registration information and attempt to register by going to the Admin Settings in the Polycom RealPresence Group system web interface To enable a provisioning service in the Admin Settings 1 Inthe web interface go to Admin Settings gt Servers gt Provisioning Service Select the Enable Provisioning setting 3 Enter the Domain User Name Password and Server Address for automatic provisi

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