Avaya Hospitality Features Card
Contents
1. AVAYA Avaya Hospitality Features Card Avaya Business Communications Manager Document Status Standard Document Number NN40010 100 Document Version 04 02 Date October 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subseguent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or2. room oriented only it does not control the alarms on common sets The HS admin alarm feature can e query the current or last alarm time set for a room e overwrite previous alarm times programed for a room on the system e assign an alarm time for any room on the system e change an alarm time for any room on the system e cancel an alarm pending for any room on the system Avaya Hospitality Features Card To program the alarm time for a room with the HS admin alarm feature 1 Press on a two line display system telephone If configured the display shows Passwords Enter the Desk admin password The display shows A1 of rnt Enter the room number Press VIEW The display shows Alrm 07 00am OFF If the alarm time is correct press the o4c0FF display key to activate the alarm O a fF ODN Enter a four digit alarm time If the 24 hour format is used hour 00 to 23 and minutes 00 to 59 no confirmation is required The display shows Alarm hh mm OH If the 12 hour format is used the display shows the four digit time plus AM or PM Press the AM or PM display key The display shows Alarm hhimm am or Pm OH 7 Press the 9 button to exit programming Room condition The Room condition RC feature allows you to exchange information about the serviced state of a room The RC feature is available from a room set or an HS admin set Room sets can e set the associated room s state to Service done Sruc done
3. Services HS admin set An HS admin set is any two line display system telephone You can program an HS admin set to require the Desk admin password before you gain access to HS administration features Note The initial configuration of sets is programmed in system programming Alarm Time The Alarm time feature provides alarm clock capability on the system set and analog telephones connected to an ATA or an ASM You can program both room sets and common sets to sound an audible alert at a requested time You can program one alarm time within a 24 hour period on a room or common set You must reset the alarm time When the alarm sounds all sets in a given room sound an audible alert Canceling the alarm on any set cancels the alarm on all the sets in the room A new alarm time entered on a room or common set overwrites any alarm set previously To program the Alarm time feature on a system telephone 1 Press 6 The display shows Alrm F BBan Off If the alarm time is correct press ON OFF The display shows Alrm a7 a am OH Press DOHE to exit or 4 To enter a new alarm time press CHG The display shows Enter time 5 Enter a new four digit alarm time If the 24 hour clock format is used hour 00 to 23 and minutes 00 to 59 no confirmation is required The display shows Alarm OH hhimm If the 12 hour format is used the display shows hhimm AM or PH Press the am or PM display key The display shows Alarm OH hhimm T
4. e set the associated room s state to Needs service Heeds sruc e query the state of the associated room on a set with a display HS admin sets can e set any room s state to Service done Srvc done e set any room s state to Needs service Heeds sruc e query the state of any room The system changes the state of occupied rooms to Needs service on a daily basis at a set time as configured in the system Maintenance personnel program the condition of the room to Service done when service in the room is complete The front desk attendant can query or program the condition of a room with an HS admin set The system automatically assigns the status of a room to Needs srvc When a Room occupancy status changes from occupied to Vacant NN40010 100 To update the Room condition using a room set 4 Press 6 on a system telephone or press ink 8 E on an analog telephone At the prompt enter the status of the room Press on the dialpad to indicate Set to sru done If required enter the Room condition password or Press on the dialpad to indicate Set to needs sru If required enter the Room condition password The display shows Set to sru done OF Set to needs sru To update or query the Room condition using an HS admin set 1 2 Press on a two line display system telephone If configured the display shows Password Enter the Desk admin password The display shows Cd of rms Enter the ro
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7. o program the Alarm time feature on an analog telephone 1 Press ink 6 6 A tone sounds 2 Enter a four digit alarm time If the 24 hour clock format is used hour 00 to 23 and minutes 00 to 59 a tone sounds NN40010 100 If the 12 hour format is used press fr to select a m or to select p m A tone sounds At the selected times sets in the room ring to wake up the occupants or remind them of the next event or meeting To cancel the alarm time on a system telephone 1 Press The display shows Alarm OFF To cancel the alarm time on an analog telephone 1 Press Onk Hong If you do not cancel the alarm the alarm rings again after an interval specified through Business Element Manager The alarm makes the number of attempts specified in Business Element Manager To set the alarm to snooze on a system telephone 1 Press the HOLD button when the alarm rings The alarm rings again after the time interval specified through Business Element Manager The alarm makes the number of attempts specified in Business Element Manager To turn off the alarm 1 When a set rings at the selected time the occupant can release the Alarm ring as follows a Ona system telephone press any button except the button or b Onan analog digital or IP telephone lift and replace the handset HS admin set Only an HS administrator set can use the HS admin alarm feature The HS admin alarm feature is
8. om number and press OK The display shows rrrrriVacant Press the cHANGE display key and select the required status for the room set if the room is occupied select Srvc done or Needs srvc if the room is vacant select Vacant or Needs sruc The default setting is Vacant To update or query other room sets press the FIND or HEXT display key and return to step 3 If there are no more room sets updates or queries press the TM button to exit programming Room occupancy The Room occupancy RO feature allows front desk operators to assign dialing restrictions to room sets and also works with the Room condition RC feature Dialing restrictions for room sets are defined in system programming The RO feature does not apply to common sets To access the Room occupancy feature and assign the state of a room to a set 1 Press on a two line display system telephone If configured the display shows Password Enter the Desk admin password The display shows Oc of rm Enter the room number and press OK The display shows rrrrrwacant Press the cHaNGE display key and select the required status for the room set Vacant Basic Mid or Full The default setting is Vacant Avaya Hospitality Features Card 5 To program other rooms press the FIND or HExT display key and return to step 3 If no more rooms require programming press the 7 button to exit programming Note Programming a room to Vacant state cancels any outs
9. tanding alarms Hospitality passwords The HS feature allows for two types of passwords to access different areas of Hospitality programming e The Desk password is used to access all HS administration features e The Room condition password controls the ability to change the room condition Default passwords are created and changed in system programming NN40010 100
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11. which buttons to use on the different types of Avaya telephones Table 1 Business Series Terminals buttons Avaya 7100 Digital Desktop Avaya 7208 Digital Desktop Avaya 7316 M7100N 7316E Digital M7100 M7208 M7208N Button Name Desktop M7310 M7324 M7310N M7324N Feature Hold rasi Volume Control 255 CGI amp J Release zn aj Hospitality Services HS is a group of features that increases the value of the system in small to medium sized facilities such as hotels motels or hospitals In a hotel setting guests gain improved services through immediate access to basic functions like wake up service or reminders and accurate tracking of the room s service requirements System telephones System telephones are classified as one of three types of sets Common set A common set can be a telephone found in a lobby office or common area A common set is not associated with a room and does not provide all of the hospitality services features A common set can also be any system telephone or analog telephone connected to an Analog Terminal Adapter ATA or an Analog Station Module ASM Avaya Hospitality Features Card Room set A room set is a set assigned to a room A room set can be any system telephone or analog telephone connected to an ATA or an ASM A maximum of five sets can be assigned to the same room they all share same room number Hospitality
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