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Avaya 1600 Series IP Deskphones Installation and

1. Issue 5 April 2010 19 1600 Series IP Telephone Installation Figure 4 Connection Jacks with Power over Ethernet on a 1608 1608 I IP Telephone 20 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Assembling the 1600 Series IP Telephone Figure 5 Connection Jacks with Local Power on a 1608 1608 1 IP Telephone Issue 5 April 2010 21 1600 Series IP Telephone Installation Figure 6 Connection Jacks with Power over Ethernet on a 1616 1616 I IP Telephone 2 Z 5 66666666 66666666 66666666 66666666 Note The BM32 Button Module shown in the lower left corner can also be attached to the telephone with the connector packaged with the module 22 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Assembling the 1600
2. 6 Press the button to terminate the procedure or the button to save the new values If you press the button the following text displays New value being saved The new values are saved and a restart occurs automatically The user interface is restored to its previous state Issue 5 April 2010 45 Local Administrative Options Disable Enable Event Logging Use the following procedure to enable or disable logging of system events 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 5 6 4 Mute L O G Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the telephone displays the following text depending on the current value of the system parameter NVLOGSTAT Log status change OK where status is the type of logging indicated by the NVLOGSTAT value defined as e Status is disabled when NVLOGSTAT 0 e Status is emergencies when NVLOGSTAT 1 e Status is alerts when NVLOGSTAT 2 e Status is critical wnen NVLOGSTAT 3 e Status is errors when NVLOGSTAT 4 e Status is warnings when NVLOGSTAT 5 e Status is notices when NVLOGSTAT 6 e Status is information when NVLOGSTAT 7 e Status is debug when NVLOGSTAT 8 3 To change the logging status press Depending on the current value the next sequential valid NVLOGSTAT value is s
3. 4 for 2 steps below default 5 for 4 steps below default 6 for 5 steps below default 7 for 6 steps below default 8 for 1 step above default 9 for 2 steps above default 7 of 8 Issue 5 April 2010 59 Local Administrative Options Parameter Name Default Value Status Description and Value Range EXPANENHS EXPANENHD If this system variable is 1 then the system changes the default noise reduction algorithm operating in the transmit path and uses an actual expander algorithm If the value is O or not specified then the system takes the normal noise reduction algorithms If this system variable is 1 then the system changes the default noise reduction algorithm operating in the transmit path changes and uses an actual expander algorithm If the value is O or not specified then the system takes the normal noise reduction algorithms 8 of 8 An example of the format for setting the script file variables is as follows SET AUDIOENV 14 SET AUDIOSTHD 1 SET AUDIOSTHS 2 60 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Chapter 4 Maintaining 1600 Series IP Telephones Introduction This chapter covers the maintaining the 1600 Series IP Telephones for example downloading a new telephone software version from the Avaya support Web site Note that the recommended configuration is the latest call server software and the latest IP telephone firmware Downloading
4. Continue with the next procedure Latest Boot File and System Specific Application File Already Loaded This happens with normal resets The telephone displays Restarting The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps 88 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Scenarios for the Restart Process Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC The software determines whether sufficient IP address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes While the IP telephone establishes a TCP connection to the HTTP server the telephone displays the following message HTTP n ipadd where n is the number of the IP address obtained from the HTTP server and ipadd is the IP address The following message displays while the HTTP process is invoked HTTP N uri The number increments once per second until the HTTP server responds While the upgrade script file is being do
5. 78 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Operational Errors and Status Messages Table 4 Operational Error Conditions for 1600 Series IP Telephones continued Condition Cause Resolution Some settings in the settings file are being ignored while other settings are being used properly Some settings in the settings file are being ignored while other settings are being used properly AND the setting being ignored is one or more of the AGC settings Telephone power is interrupted while the telephone is saving the application file and the HTTP HTTPS application stops responding The user indicates an application or option is not available User data disappeared when the user logged off one telephone and logged into another telephone CAUSE Improper settings file administration RESOLUTION Verify that customized settings are correctly spelled and formatted CAUSE The user changed the AGC setting s which were placed in the backup restore file of the user RESOLUTION The user can reset the AGC value s back to the desired setting s or the backup file can be edited to delete the custom AGC settings CAUSE The HTTP HTTPS server stops responding if power is interrupted while a telephone is saving the application file RESOLUTION Restart the HTTP HTTPS server as applicable CAUSE The 46xxsettings script file is not pointed to accurately or is not properly administered
6. a a a a a a 43 GROUP System Value aoaaa aa 65 IEC SO Documents o 95 IEEE ANSI Documents a a a a a 95 IETF Documents 0 93 Installation 2 a a ee el 11 Intended Audience for this document T7 Interface Control 2 2 ee ee es 44 IP Telephone Models 12 ISO IEC ANSI IEEE Documents 95 ITU Documents 2 20085 94 L Language Files Downloading 64 Local Administrative Options 29 Local Administrative Procedures About 30 LOG Procedure 1 2 ee eee 46 Logoff Procedure s s sos a soele a o 47 Issue 5 April 2010 97 Index M Maintaining 1600 Series IP Telephones 61 O Operational Errors and Status Messages T5 Other Documentation a aoa oo a 8 P Parameter Values 69 Power Interruption a a oa a a 68 Powering the 1600 Series IP Telephone 15 Pre Installation Checklist 13 Pre Installation Checklist for Static Addressing 34 R Related Documentation 93 Requirements for each IP Telephone 14 Reset Boot File and System Specific Application File Already Loaded aos aaa Se a aa hae 88 Boot File Loaded No Application File or Application File Needs tobe Upgraded Boot File Needs to be Upgraded 83 Reset System Values 48 Restart Process Scenari
7. or HTTP as appropriate CAUSE This might be a firmware fault because the MAC address in memory is corrupted RESOLUTION Return the telephone to Avaya for repair CAUSE This is a hardware fault RESOLUTION The telephone must be returned to Avaya for repair CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack For example verify that either static addressing was not used or that any changes to static addresses were entered correctly CAUSE Loss of path to Avaya Media Server DHCP Lease expired or DHCP server not available when telephone attempts to renegotiate DHCP lease RESOLUTION As above sequence 1 of 6 Issue 5 April 2010 75 Troubleshooting Guidelines Table 4 Operational Error Conditions for 1600 Series IP Telephones continued Condition Cause Resolution The telephone was working but does not work now AND no lights are lit on the telephone and the display is not lit AND power to the telephone is fine but there is no dial tone The display might show System Busy AND the telephone was recently moved AND the network was recently changed to upgrade or replace servers re administer the Avaya Media Server add or change NAT etc CAUSE Loss of power RESOLUTION Check the connections between the telephone the power supply and the power jack CAUSE Loss of communication with the call server
8. 35 Disable Enable Automatic Gain Control on page 38 Manually Setting the DHCP Client Hardware Address on page 40 Clear Procedure on page 41 Disable Enable Debug Mode on page 42 Group Identifier on page 43 Interface Control on page 44 Disable Enable Event Logging on page 46 Reset System Values on page 48 Restart the Telephone on page 49 Signaling Protocol Identifier on page 50 Site Specific Option Number Setting on page 51 Self Test Procedure on page 52 The View Administrative Option on page 68 Note Unless otherwise prohibited using administration the user can view but not change most of the parameters associated with Local Administrative Procedures For more information about this option see the applicable user guide s Issue 5 April 2010 31 Local Administrative Options Set the 802 1X Operational Mode Use the following procedure to set or change the operational mode 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 8 0 2 19 Mute 8 0 2 1 x Note Press the Mute button momentarily Do not press this button while pressing other keys buttons After entry of the command sequence the following text displays 802 1x setting change OK where the setting is the current value of the system value DOT1X 802 1X Supplicant Mode defined as e Pass thru
9. 64 64 64 65 67 67 67 68 68 68 71 75 81 81 81 83 86 88 91 91 93 93 94 Contents ISO IEC ANSIIEEE Documents 0000 0 e eeu naa 95 WO 4 4 24464 68 24D daa Ee CMS E EGOS e A A 97 Issue 5 April 2010 5 Contents 6 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Chapter 1 Introduction About This Guide This guide describes how to install and maintain the Avaya 1600 Series IP Deskphone product line and troubleshoot telephone problems The 1600 Series IP Deskphone product line supports only the H 323 signaling protocol and work with Avaya Aura Communication Manager Release 3 0 or later call servers and Avaya Aura Communication Manager Branch Release 1 1 or later call servers Avaya Aura Communication Manager was formerly known as Avaya Distributed Office Note Unless otherwise indicated generic references in this document to a server can apply to DEFINITY servers MultiVantage servers Avaya Aura Communication Manager media servers or Avaya Aura Communication Manager Branch systems Note Any reference to HTTP in this guide applies equally to HTTPS Intended Audience This document is intended for personnel who install and administer the 1600 Series IP Deskphones CAUTION Avaya does not support many of the products mentioned in this document Take care to ensure that there is adequate technical support available for the servers involved incl
10. 802 1X Operational Mode lt lt eee eee 32 Change the DOT1X Mode Value o 2252 ee 32 Change the DOT1XSTAT Mode Value 0 0 33 Pre Installation Checklist for Static Addressing 34 Static Addressing Installation 35 Disable Enable Automatic Gain Control es 38 Manually Setting the DHCP Client Hardware Address 40 Clear Procedure lt lt or ese a A AAA AA 41 Disable Enable Debug Mode o 42 Group Identifier ee 43 Interface Control ee ee Disable Enable Event Logging 00 46 Logom gt dd CW BORE RARE Dee EEE EOS OS Oe EWE ORES SH 47 Reset System Values 002 eee ee 48 Restart the Telephone eee ee es 49 Issue 5 April 2010 3 Contents Signaling Protocol Identifier Site Specific Option Number Setting Self Test Procedure o oe sr sod a wima e a ee a e e A ee ie Variable parameters for improving audio quality Chapter 4 Maintaining 1600 Series IP Telephones introduction c o eda eee SDS rar ar AAA Downloading Software Upgrades 2 Download File Content 2 o o o o o Download Procedure
11. C Allen RFC 2246 ITU Documents The following documents are available for a fee from the ITU Web site http www itu int Recommendation G 711 Pulse Code Modulation PCM of Voice Frequencies November 1988 Recommendation G 722 7 kHz Audio Coding within 64 kbit s November 1988 Recommendation G 729 Coding of speech at 8 kbit s using Conjugate Structure Algebraic Code Excited Linear Prediction CS ACELP March 1996 Annex A to Recommendation G 729 Reduced complexity 8 kbit s CS ACELP speech codec November 1996 Annex B to Recommendation G 729 A silence compression scheme for G 729 optimized for terminals conforming to Recommendation V 70 November 1996 Recommendation H 225 0 Call signalling protocols and media stream packetization for packet based multimedia communications systems February 1998 Recommendation H 245 Control protocol for multimedia communication February 1998 Recommendation H 323 Packet based multimedia communications systems February 1998 94 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide ISO IEC ANSI IEEE Documents The following documents are available for a fee from the ISO IEC standards Web site e International Standard ISO IEC 8802 2 1998 ANSI IEEE Std 802 2 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 2 Logical Link Control e ISO IEC
12. IEEE Documents 95 Assembling the 1600 Series IP Telephone 15 Automatic Gain Control Disable Enable 38 B Boot File upgrading the 83 button labels o o 28 C Clear Procedure a 41 Client Hardware Address 40 Connection Jacks for 1603 Series IP Telephones 17 18 Connection Jacks for 1608 Series IP Telephones 20 21 Connection Jacks for 1616 Series IP Telephones 22 23 Contents of the Settings File 64 Customer Support 9 D Debug Procedure 42 DHCP Client Hardware Address 40 Disable Automatic Gain Control AGC 38 Disable Event Logging 46 Document Organization a oao a a 8 Download File Content a a oa aaa 61 Index Download Procedure ooa oaoa aa a a 62 Downloading Language Files 64 Downloading Software Upgrades 61 DIMF Tones car oi occ e a 68 Dynamic Addressing Process 24 E Enable Automatic Gain Control AGC 38 Enable Event Logging 46 Entering Data for Administrative Options 30 Error and Status Messages Installation 71 Error Conditions 2 2 ee ee ee ee 67 EventLogging 2 46 F Font Files Downloading 4 64 OMES ck hoe O a IE hs eh ws a a 28 G Glossary of Terms 91 Group Identifier o
13. RESOLUTION Check LAN continuity from the call server to the telephone using ARP or trace route and from the telephone to the call server by invoking a Feature button Verify that LAN administration has not changed for the Gatekeeper TN 2302AP boards or the LAN equipment routers servers etc between the switch and the telephone Verify no one changed the telephone settings locally using the VIEW and ADDR codes as described earlier in this guide Verify the telephone volume is set high enough Finally conduct a self test CAUSE Loss of communication with the call server RESOLUTION As above but pay particular attention to the possibility that the telephone is being routed to a different DHCP server or even a different call server switch If so the new server or switch might need to be administered to support the telephone CAUSE Loss of communication with the call server RESOLUTION As above 2 of 6 76 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Operational Errors and Status Messages Table 4 Operational Error Conditions for 1600 Series IP Telephones continued Condition Cause Resolution The telephone works but the audio quality is poor specifically the user hears echo when speaking on a handset the user hears echo on a headset but not on a handset the user is on Speaker and hears no echo but the far end hears echo the user experiences sudden silences
14. Software Upgrades The software releases containing the files needed to operate the 1600 Series IP Telephones are bundled together in a self extracting executable file you download to your file server from the Avaya support Web site at http www avaya com support The self extracting executable file comes in both zipped and unzipped format Currently you have one bundle to download That bundle contains e An upgrade script file and a settings file which allow you to upgrade to new software releases and new functionality without having to replace IP telephones e Application files for all current 1600 Series IP Telephones e Other useful information such as a ReadMe file and a settings file template to customize parameters and settings Download File Content Two configuration files on the file server are important to understand Other files are needed when the Avaya IP Telephones need an upgrade The important files are e An upgrade script file which tells the IP telephone whether the telephone needs to upgrade software The Avaya IP Telephones attempt to read this file whenever they reset The upgrade script file is also used to point to the settings file e The settings file contains the option settings that enable disable or otherwise customize the settings you might need to tailor the Avaya IP Telephones for your enterprise Issue 5 April 2010 61 Maintaining 1600 Series IP Telephones Note You can use one
15. The GROUP System Value on page 65 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 7 6 8 7 Mute GRO UP Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The following text displays left justified at the top of the display Group ddd New _ where ddd is the Group value 1 Enter a valid Group value 0 999 If a value different from the current Group value is entered the following text displays left justified at the top of the display Save new value no yes 2 Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays New value being saved The new value is saved and the user interface is restored to its previous state Issue 5 April 2010 43 Local Administrative Options Interface Control Use the following procedure to set or change the interface control value 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 6 8 Mute IN T Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence telephones with an internal Ethernet switch display the following text depending on the current interface control value PH
16. and HTTP only to download the new software version The 1603SW 1603SW I 1608 1608 1 1616 and 1616 I IP Telephones provide the ability to have one IP connection on the desktop for both a telephone set and a PC using an Ethernet switch The 1603 and 1603 1 IP Telephone do not provide a secondary Ethernet connection for a PC In compliance with Australian law the following information is provided This equipment shall be installed and maintained by trained service personnel All the input output ports are classified as Safety Extra Low Voltage SELV in the meaning of IEC 60950 To maintain safety compliance when connecting the equipment electrically to other equipment the interconnecting circuits shall be selected to provide continued conformance of clause 2 3 for SELV circuits generally double reinforced insulation to 240Vac rms to any primary mains circuitry and 120Vac rms to any telecommunications network circuitry To ensure that these conditions are adhered to interconnect the equipment only with the already approved certified equipment Issue 5 April 2010 11 1600 Series IP Telephone Installation IP Telephone Models There are seven telephone set models and a button module currently defined in the 1600 Series IP Telephone family Model Call Appearance Display Size Line Appearance Feature Buttons e 1603 IP Telephone 3 2 row by 16 column display e 1603SW IP Telephone 3 2 row by 16 column display e 1603 1 IP Teleph
17. between 128 and 254 for the SSON For all IP telephones if a value different from the current SSON value is entered the following text displays left justified at the top of the display Save new value no yes 3 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value and restores the user interface to its previous state Issue 5 April 2010 51 Local Administrative Options Self Test Procedure Note 1600 Series IP Telephones store two software code images in reprogrammable non volatile memory The primary image called the big app must be running to perform a self test The backup image called the little app does not support the self test For self testing use the following procedure 1 To invoke 1600 Series IP Telephone self test procedures press the following sequence of keys on the faceplate of the telephone Mute 8 3 7 8 Mute TEST Note Press the Mute button momentarily Do not press this button while pressing other keys buttons All telephones show the following text left justified at the top of the display for 1 second after self test is invoked Self test end A block character with all pixels on then displays in all display character locations for 5 seconds Display of the block charac
18. boot and application files See Appendix A Restart Scenarios Issue 5 April 2010 49 Local Administrative Options Signaling Protocol Identifier Note This procedure is provided for future use only and is not currently applicable to Release 1 0 Use the following procedure to set or change the Signaling Protocol Identifier A valid SIG Protocol Identifier is either 0 default 1 H 323 or 2 SIP Note Perform this procedure only if the LAN Administrator instructs you to do so 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 4 4 Mute SIG Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The telephone displays the following text left justified at the top of the display SIG protocol change OK where protocol is the telephone s signaling protocol H 323 SIP or default corresponding to the numeric identifier 1 2 or 0 2 To change the SIG value press Depending on the current value the next sequential valid SIG value is selected and displayed as the protocol l e if the current value is SIP 2 pressing changes the value to O default If the current value is H 323 1 pressing changes the value to 2 SIP If a value different from the current Group value is entered the telephone displays the following text left justified at the top of the display Save
19. following message displays while the HTTP process is invoked HTTP N uri The number increments once per second until the HTTP server responds While the upgrade script file is being downloaded all IP telephones display the following message HTTP n sc etag where n is the number of the IP address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header The script file is processed The software determines that the telephone s boot code file name BOOTNAME is not the latest version APPNAME is set to the name of an 84 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Scenarios for the Restart Process application file to replace the boot code The following message displays while the application file is downloaded into RAM app filename n KB received where n is the number of KBs downloaded The following message displays while the application file is stored in flash memory Saving to flash n X secs where n is the percentage of the file stored and x is the number of elapsed seconds This usually takes longer than the file download The following message displays while the telephone is reset so the application file can be executed Restarting While the boot code is rewritten the telephone displays Updating n X secs where n is the percentage of boot co
20. new value no yes 3 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The new value is saved All telephones display the following text left justified at the top of the display Restart phone no yes 50 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Site Specific Option Number Setting 4 Press the asterisk key to terminate the procedure without restarting the telephone Press the pound key to restart the telephone The remainder of this procedure depends on the status of the boot and application files See Appendix A Restart Scenarios Site Specific Option Number Setting AX CAUTION Do not perform this procedure if you are using static addressing Perform this procedure only if you are using DHCP and the LAN administrator instructs you to do this Use the following procedure to set the Site Specific Option Number SSON 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 7 6 6 Mute SS ON Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The telephone displays the following text left justified at the top of the display SSON ddd New _ where ddd is the value of SSON 2 Enter a valid value
21. of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Component
22. settings file for all your Avaya IP Telephones including the 1600 Series IP Telephone 9600 Series IP Telephones and 4600 Series IP Telephones In addition to the upgrade script and settings files you need the latest binary code used in the Avaya IP Telephones Download Procedure The Avaya provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones You should not need to modify them It is essential that all the binary files be together on the file server When downloading a new release onto a file server with an existing release already on it we recommend that you Stop the file server Back up all the current file server directories as applicable Copy your 46xxsettings txt file to a backup location Remove all the files in the download directory This ensures that you do not have an inappropriate binary or configuration file on the server The only system values that can be used in the Conditional statement are BOOTNAME GROUP and SIG Download the self extracting executable file or the corresponding zip file Extract all the files Copy your 46xxsettings txt file back into the download directory Check the Readme files for release specific information Modify the 46xxsettings txt file as desired Restart the HTTP HTTPS server Reset your Avaya IP Telephones You can download a default upgrade script file sometimes called merely the script file from http www avay
23. such as gaps in speech or static clipped or garbled speech etc the user hears fluctuations in the volume level which are worse when the Speaker is on or at the beginning of a call or when a call goes from no one talking abruptly to a loud voice The telephone works properly except for the Speaker CAUSE Echo from digital to analog conversion on your Avaya Media Server trunk RESOLUTION Verify which trunk is causing the echo and swap the trunk s Trunk Termination parameter on the call server CAUSE Improper headset adapter RESOLUTION Replace adapter with Avaya s M12LU or 3412 HIC adapters We recommend the M12LU since it supports Automatic Gain Control CAUSE Room acoustics RESOLUTION Ensure that there are six inches or so of blank space to the right of the telephone If that is insufficient use the handset CAUSE Jitter delay dropped packets etc RESOLUTION You can have the user provide diagnostic data by invoking the Network Information feature under the A Avaya button on the telephone One or more Quality of Service QoS features should be implemented in the network as covered in Chapter 3 Local Administrative Options CAUSE Improper non Category 5 wiring RESOLUTION Replace non Category 5 wiring with Category 5 wiring CAUSE The user has changed the Automatic Gain Control AGC or environmental acoustics are not consistent with the current audio settings RESOLUTION Try different o
24. the following text displays left justified at the top of the display Clearing values The telephone is cleared to its out of the box state Disable Enable Debug Mode Use the following procedure to turn the debug mode for the button module serial port on or off 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 3 328 4 Mute E BUG Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the following displays based on the current value of the system value NVDEBUG If NVDEBUG 1 Debug mode on O off OK If NVDEBUG 0 Debug mode off l on OK If a value different from the current NVDEBUG value is entered the following text displays left justified at the top of the display Save new value no yes 3 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value 42 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Group Identifier Group Identifier Use the following procedure to set or change the Group Identifier Note Perform this procedure only if the LAN Administrator instructs you to do so For more information about groups see
25. 15802 3 1998 ANSIIEEE Std 802 1D 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Common specifications Part 3 Media Access Control MAC Bridges e IEEE Std 802 1Q 1998 IEEE Standards for Local and Metropolitan Area Networks Virtual Bridged Local Area Networks e EEE Std 802 3af 2003 IEEE Standard for Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 3 Carrier Sense Multiple Access with Collision Detection CSMA CD Access Method and Physical Layer Specifications Amendment Data Terminal Equipment DTE Power via Media Dependent Interface MDI Issue 5 April 2010 95 Related Documentation 96 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Index Numerical 1600 Series IP Telephone Assemblingthe 15 Installation lt lt ce o nec ii a Ad Models cocoa Sea Bk a Bd Ge 12 Poweringthe 15 Requirements 0 14 Restate cts an a tet eh e Ge ae ty G 49 1600 Series IP Telephones Maintenance 0 61 802 1X Operational Mode Setting the 32 A About This Guide a a 7 ADDR Option 2 2 o 35 Administrative Options Entering Datafor 30 E AAA ee cs eS ete Se ee 29 AGG d oa a o a ra a a 38 ANSI
26. 603 IP Telephone Wall Mount Instructions Document Number 16 601453 Avaya one X Deskphone Value Edition 1608 1616 IP Telephone Wall Mount Instructions Document Number 16 601933 Avaya 1603 16035W 1603 1 16035W I IP Deskphone Quick Reference Document Number 16 601445 Avaya 1608 1608 I IP Deskphone Quick Reference Document Number 16 601447 Avaya 1616 1616 I IP Deskphone Quick Reference Document Number 16 601449 See Appendix C Related Documentation for a list of non Avaya documents such as those published by the Internet Engineering Task Force IETF and International Telecommunication Union ITU Customer Support For 1600 Series IP Deskphone support call the Avaya support number provided to you by your Avaya representative or Avaya reseller Information about Avaya products can be obtained at the following URL Issue 5 April 2010 9 Introduction 10 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Chapter 2 1600 Series IP Telephone Installation Introduction The 1600 Series IP Telephone product line uses Internet Protocol IP technology with Ethernet interfaces The IP telephones supplement the existing Avaya IP Solutions platform The 1600 Series IP Telephones support DHCP and HTTP HTTPS over IPv4 UDP which enhance the administration and servicing of the telephones These telephones use DHCP to obtain dynamic IP addresses HTTP or HTTPS to download customized settings for the telephones
27. AVAYA Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Release 1 3 x 16 601438 Issue 5 April 2010 2010 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the pro
28. IP Telephone Installation Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 and Figure 7 provide illustrations to connect cords to jacks on 1600 Series IP Telephones Use the illustrations and associated procedures as appropriate for telephone assembly Telephone Model See 1603 Figure 1 and Figure 2 1603 Figure 1 and Figure 2 1603SW 1603SW I Figure 3 1608 Figure 4 and Figure 5 1608 Figure 4 and Figure 5 1616 Figure 6 and Figure 7 1616 l Figure 6 and Figure 7 16 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Assembling the 1600 Series IP Telephone Figure 1 Connection Jacks with Power over Ethernet on a 1603 1603 I IP Telephone Issue 5 April 2010 17 1600 Series IP Telephone Installation Figure 2 Connection Jacks with Local Power on a 1603 1603 1 IP Telephone 18 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Assembling the 1600 Series IP Telephone Figure 3 Connection Jacks on a 1603SW 1603SW I IP Telephone
29. Series IP Telephone Figure 7 Connection Jacks with Local Power on a 1616 1616 1 IP Telephone 5 66666666 66666666 66666666 66666666 Note The BM32 Button Module shown in the lower left corner can also be attached to the telephone with the connector packaged with the module Issue 5 April 2010 23 1600 Series IP Telephone Installation 1 Plug one end of the first Category 5 modular line cord into the Ethernet jack of the PC and the other end into the secondary Ethernet jack on the 1600 Series IP Telephone if appropriate 2 Plug one end of the second Category 5 modular line cord into the Ethernet jack on the 1600 Series IP Telephone Plug the other end of this cord into the Ethernet wall jack If the telephone is to be IEEE powered you are finished Do not proceed to Step 3 3 If the telephone is to be powered locally plug the power cord into the 1600 Series IP Telephone and the power cord plug into the wall socket Dynamic Addressing Process Note Before starting this process you must have an extension number for the IP telephone and the Avaya Aura Communication Manager security code password for that extension unless the telephone will use unnamed registration For more information see Unnamed Registration on page 27 Any reference to the HTTP server applies equ
30. Y1 status change OK where status is the value of PHY1STAT defined as e Status is auto when PHY1STAT 1 e Status is 10Mbps HDX when PHY1STAT 2 e Status is 10Mbps FDX when PHY1STAT 3 e Status is 100Mbps HDX when PHY1STAT 4 e Status is 100Mbps FDX when PHY1STAT 5 3 To change the PHY1 value press Depending on the current value the next sequential valid PHY1 value is selected and displayed as the status For example if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX 44 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Interface Control 4 Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays PHY 2 status change OK where status is the value of PHY2STAT defined as e Status is disabled when PHY2STAT 0 e Status is auto when PHY2STAT 1 e Status is 10Mbps HDX when PHY2STAT 2 e Status is 10Mbps FDX when PHY2STAT 3 e Status is 100Mbps HDX when PHY2STAT 4 e Status is 100Mbps FDX when PHY2STAT 5 5 To change the PHY2 value press Depending on the current value the next sequential valid PHY2 value is selected and displayed as the status For example if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX The following text displays left justified at the top of the display Save new value no yes
31. a com support This file allows the telephone to use default settings for customer definable options Of course these settings can also be changed with DHCP or in some cases from the telephone s dialpad itself However you might want to open the default file and administer the options to add useful functionality to your Avaya IP Telephones This file must reside in the same directory as the upgrade script file and must be called 46xxsettings scr or 46xxsettings txt The Avaya IP Telephones can operate without this file Note Most Windows systems interpret the file extension scr as a screen saver The 4600 IP Telephones originally used scr to indicate a script file We highly recommend that the settings file have the extension txt 62 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Downloading Software Upgrades The settings file can include any of the five types of statements one per line e Comments which are statements with a character in the first column e Tags which are comments that have exactly one space character after the initial followed by a text string with no spaces e Goto commands of the form GOTO tag Goto commands cause the telephone to continue interpreting the settings file at the next line after a tag statement If no such statement exists the rest of the settings file is ignored e Conditionals of the form IF name SEQ string GOTO tag Conditionals cause the Goto comm
32. administered data static programming file server and call server programming and user settings including Contact button labels and locally programmed Feature button labels and restores all such data to default values The C LE AR option does not affect the software load itself If you have upgraded the telephone the telephone retains the latest software Once you have cleared a telephone you can administer it normally AX CAUTION This procedure erases all administered data without any possibility of recovering the data Use the following procedure to clear the telephone of its administrative user assigned and options values 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 253 2 7 Mute CLE A R Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The following text displays left justified at the top of the display Clear all values no yes 2 If you do not want to clear all values press no to terminate the procedure and retain the current values A screen displays the following prompt on the top line Are you sure no yes Issue 5 April 2010 41 Local Administrative Options 3 Press the button to terminate the procedure without clearing the values Press the button to clear all values to their initial default values A confirmation tone sounds and
33. ailable due to being disabled by administration use the ADDR option to view IP addresses See Static Addressing Installation in Chapter 3 Local Administrative Options The IP addresses might have been entered incorrectly Verify whether you were provided with correct IP addresses 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 8 4 3 9 Mute V I E W Note Press the Mute button momentarily Do not press this key while pressing other keys The following text displays left justified at the top of the display View settings next exit 68 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide The View Administrative Option 2 Press the button at any time during viewing to display the next name and system value pair or filename from Table 2 The first pair returns after the last pair displays Values that cannot display on one line wrap to the next line Press the button at any time during viewing to terminate the procedure and restore the user interface to its previous state The names and values display in the following order Table 2 Parameter Values Name System Value Format Model 16ccDccc Up to 8 ASCII characters MODEL value Phone SN cccccccccccccccccc Telephone Serial Number up to 18 ASCII characters PWB SN cccccccccccccccccc Printed Wiring Board circuit board Serial Number up to 18 ASCII charac
34. ally to an HTTPS server The following description of the process of installing the IP telephones assumes that the process is executed successfully Only an initial out of the box installation is described For errors that might be encountered during the process and the messages displayed see Chapter 5 Troubleshooting Guidelines When you plug the IP telephone set into the Ethernet wall jack and apply power if applicable the following process takes place Note If the application has already been downloaded the whole process takes approximately 1 to 2 minutes after the telephone is plugged in For software upgrades including the boot file and application file download the process might take 5 10 minutes The duration is based on LAN loading how many telephones are being installed at once and similar factors Do not unplug the power cord during the download process 1 The telephone activates the Ethernet line interface the PC Ethernet jack and dial pad input to allow the invocation of procedures The activation occurs as soon as possible after power up or a reset The telephone displays the speed of the Ethernet interface in Mbps that is 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps 24 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Dynamic Addressing Process Note The Ethernet speed indicated is the LAN interface speed f
35. and to be processed if the value of name is a case insensitive equivalent to string If no such name exists the entire conditional is ignored e SET commands of the form SET parameter_name value Invalid values cause the specified value to be ignored for the associated parameter_name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP address etc Note Enclose all data in quotation marks for proper interpretation The Avaya provided upgrade script file includes lines that tell the telephone to GET 46xxsettings scr and 46xxsettings txt These lines cause the telephone to use HTTP HTTPS to attempt to download the file specified in the GET command If the file is obtained its contents are interpreted as an additional script file That is how your settings are changed from the default settings If the file cannot be obtained the telephone continues processing the upgrade script file The upgrade script file is processed so that if there is no 46xxsettings scr file the telephone looks for a 46xxsettings txt file If the settings file is successfully obtained but does not include any setting changes the telephone stops using HTTP This happens when you initially download the script file template from the Avaya support Web site before you make any changes When the settings file contains no setting changes the telephone does not go back to the upgrade s
36. atekeeper call server administrations including IP network parameters CAUSE DEFINITY Release 8 4 does not have an H 323 station extension for this telephone RESOLUTION On the station administration screen ensure the DCP set being aliased for this IP telephone has an H 323 station extension administered in accordance with switch administration instructions Since the 1600 Series IP Telephones are not supported on DEFINITY Release 8 4 you must upgrade to a release that does support these telephones CAUSE This release of the call server does not support the current version of the IP telephone RESOLUTION Upgrade to the current version of Avaya Aura Communication Manager 3 1 or later software CAUSE The telephone does not have sufficient room to store the downloaded file RESOLUTION Verify the proper filename is administered in the script file and that the proper application file is located in the appropriate location on the HTTP HTTPS server CAUSE The gatekeeper reports an invalid IP address RESOLUTION This should never happen Contact Avaya CAUSE The call server does not support IP telephony RESOLUTION Contact Avaya to upgrade your license CAUSE The call server has reached its limit of IP stations RESOLUTION Unregister telephones not in use or contact Avaya to upgrade your license CAUSE A device between the telephone and the call server is invoking Network Address Port Translation which the 1600 Series IP Te
37. ative Procedures Local administrative procedures allow you to customize the 1600 Series IP Telephone installation for your specific operating environment This section provides a description of each local administrative option covered in this guide with references to the pages on which the option appears Note Unless otherwise prohibited by administration the user can view but not change most of the parameters associated with Local Administrative procedures For more information about this option see the applicable user guides 30 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Local Programming Option About Local Administrative Procedures See Set 802 1X operational mode Static addressing Automatic Gain Control DHCP chaddr field value Clear values to factory defaults Enable disable Debug Mode Group Identifier Interface Control Event Logging Reset the telephone Restart the telephone Signaling protocol identifier not applicable to Release 1 0 Site Specific Option number Test the telephone View current parameter values and file names 8021xX 8 02 1 9 O ID ist 2 3 3 7 2 4 2 Jet AN ID ID IR 242 3 3 7 E AR 2 5 3 2 7 uc 3 3 2 8 4 UP 4 7 6 8 7 A 7 4 amp SS ON 7 7 6 6 Tihs SS 7 8 V E W 8 4 3 9 Set the 802 1X Operational Mode on page 32 Static Addressing Installation on page
38. buttons AND the user has tried using the Personalize Labels option on the telephone CAUSE Improper administration on the call server RESOLUTION Verify correct administration CAUSE Improper administration on the call server RESOLUTION Verify correct administration CAUSE The user has been pressing the BM32 button to indicate which button to relabel RESOLUTION Relabeling is not supported on the BM32 6 of 6 80 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Appendix A Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files This appendix explains the different scenarios possible Note The file names used in this appendix are examples only Your particular file names are likely to be different Restart the Telephone Use the following procedure to restart the telephone 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 Mute RESET Note Press the Mute button momentarily Do not press this key while pressing other keys The following text displays left justified at the top of the display Reset values no yes 2 Press the button to continue the procedure The following text displays left justified at the top of the display while the system values are reset to defaults Res
39. consequence of restarting the telephone automatically restarts reboot procedures which result in a download if new software 12 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Pre Installation Checklist is available Chapter 4 Maintaining 1600 Series IP Telephones covers downloading new software releases Pre Installation Checklist Before plugging in the 1600 Series IP Telephone verify that all the following requirements are met Failure to do so prevents the telephone from working properly and can have a negative impact on the network Print copies of this checklist for each server and IP telephone Verify These Network Requirements a 1 ao 2 a 3 o 4 g 5 Ensure that the LAN uses Ethernet Category 5e cabling running the IPv4 version of Internet Protocol Avaya Aura Communication Manager Release 3 0 or later software supports the 1600 Series IP Telephones aliased as 4600 Series IP Telephones Specifically all of the 1603 models should be aliased as a 4610 all of the 1608 models should be aliased as a 4610 and all of the 1616 models should be aliased as a 4620 Avaya Aura Communication Manager Release 5 2 or later software provides native support for the 1600 Series IP Telephones that is you do not have to alias the telephones Avaya Aura Communication Manager Branch provides native support for the 1600 Series IP Telephones For Avaya Aura Communication Manager the following circuit packs are ins
40. cript file You can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file However we encourage you not to alter the Avaya provided upgrade script file If Avaya changes the upgrade script file in the future any changes you have made will be lost We strongly encourage you to use the 46xxsettings file to customize your settings instead For more details on customizing your settings file see Contents of the Settings File on page 64 Issue 5 April 2010 63 Maintaining 1600 Series IP Telephones Contents of the Settings File After checking the application software the 1600 Series IP Telephone looks for a 46xxsettings file This optional file is under your control and is where you can identify non default option settings application specific parameters etc You can download a template for this file from the Avaya support Web site An example of what the file could look like follows Note The following is intended only as a simple example Your settings will vary from the settings shown This sample assumes specification of a DNS Server turning off enhanced local dialing and a Web Browser SET DNSSRVR dnsexample yourco com SET ENDIALSTAT 0 SET WMLHOME http yourco com home wml SET WMLPROXY 11 11 11 11 See Chapter 7 in the Avaya 1600 Series IP Deskphones Administrator Guide for details about specific values You need only specify settings that vary from d
41. d 1616 I telephones For the 1603 and 1603 I telephones you will need to use the Power over Ethernet adapter if the LAN will supply IEEE standard power to the telephone See Connection Jacks with Power over Ethernet on a 1603 1603 IP Telephone on page 17 1 Category 5e modular line cord is available for the connection between the IP telephone and the PC if applicable Verify that the 1600 Series IP Telephone package includes the following components e 1 telephone set with stand e 1 handset capable of transmitting and receiving 7KHz audio e 1 H4DU 9 foot long when extended 4 conductor coiled handset cord plugged into the telephone and the handset e 18 5 x11 sheet of labels e 1600 Series IP Telephone Safety Instructions e 1600 Series IP Telephone Quick Reference You will need 1 Category 5 modular line cord for the connection from the IP telephone to the Ethernet wall jack 14 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Assembling the 1600 Series IP Telephone Note For sites using headsets the 1608 IP Telephone and the 1616 IP Telephone support only the HIS headset cords The 1603 IP Telephone does not support headsets Assembling the 1600 Series IP Telephone CAUTION Be careful to use the correct jack when plugging in the telephone The jacks are located on the back of the telephone housing and are flanked by icons to represent their correct use Powering the 1600 Seri
42. de rewritten and x is the number of elapsed seconds during rewriting When the new boot code is successfully written into the flash memory the application corrupts its own checksum stored in flash The application then resets the telephone so the latest system specific application file can be downloaded Continue with the next procedure Issue 5 April 2010 85 Restart Scenarios Latest Boot File Loaded No Application File or Application File Needs to be Upgraded This procedure occurs with normal application file upgrades The telephone displays Restarting The telephone detects and displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethern interface is 10 Mbps or 100 Mbps et displays until the software determines whether the 86 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Scenarios for the Restart Process Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC The software determines whether sufficient IP address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes While the IP telephone establishes a TCP connectio
43. depending on the current setting of the system parameter NVL2Q 802 10 If NVL2Q is 0 802 1Q auto change OK If NVL2Q is 1 802 1Q on change OK If NVL2Q is 2 802 10 off change OK 7 Press to change 802 1Q to the next sequential value For example if the current value is 0 auto pressing changes it to 1 on and if the current value is 2 off pressing changes it to 0 auto The display is updated to show the current status of 802 1Q 36 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide 10 11 Static Addressing Installation Press the button to continue the procedure without changing the displayed status of 802 1Q The telephone displays the following text VLAN ID dddd New _ where dddd is the current system value of the 802 1 VLAN ID Enter a valid value between 0 and 4094 for the new value of the 802 1 VLAN ID The telephone displays the following message VLAN test ddd New _ where ddd is the number of seconds to wait for the DHCPOFFER on a non zero VLAN Enter a valid value between 0 and 999 for the new value of the DHCPOFFER wait period The telephone displays Save new values no yes Press the button to save the new values you entered The telephone displays New values being saved Once the new values are stored the telephone is reset If a new boot program is down
44. dministered to expect the appropriate telephone for the IP address and extension 4 of 4 74 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Operational Errors and Status Messages Operational Errors and Status Messages Table 4 identifies some of the possible operational problems that might be encountered after successful 1600 Series IP Telephone installation The user guide for a specific telephone model also contains troubleshooting for users having problems with specific IP telephone applications Most of the problems reported by 1600 Series IP Telephone users are not likely to be problems with the telephone itself Problems are more likely LAN based where Quality of Service server administration and other issues can impact end user perception of IP telephone performance Table 4 Operational Error Conditions for 1600 Series IP Telephones Condition Cause Resolution The telephone continually reboots or reboots continuously about every 15 minutes The message light on the telephone turns on and off intermittently but the telephone never registers The telephone AND no lights are lit stops working in on the telephone and the middle ofa call the display is not lit AND power to the telephone is fine and the telephone might have gone through the restarting CAUSE The telephone cannot find the call server RESOLUTION Ensure that MCIPADD is administered either manually or through DHCP
45. ducts services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope
46. e the DOT1XSTAT mode value 1 Press The following text displays Supplicant setting change OK where the setting is the current value of the system value DOT1XSTAT 802 1X Supplicant Mode defined as e Disabled if setting 0 e Unicast only if setting 1 e Unicast multicast if setting 2 2 To change the mode value press Depending on the current value the next sequential valid mode value is selected and displayed as the setting For example if the current value is Disabled 0 pressing changes the value to 1 Unicast only If the current value is Unicast multicast mode 2 pressing changes the value to 0 Disabled If a value different from the current 802 1X value is entered the following text displays left justified at the top of the display Save new value no yes Issue 5 April 2010 33 Local Administrative Options 3 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value Pre Installation Checklist for Static Addressing Before performing static addressing verify that all the requirements listed in the Verify These Network Requirements section of the Pre Installation Checklist are met You do not have to consider item 4 on page 13 as it refers to the DHCP server In addition you must have the value
47. e the following procedure to reset all system values and system initialization values except AUTH and NVAUTH to the default values It also resets the 802 1X identity and password to the default values AX CAUTION This procedure erases all static information except the extension number and password without any possibility of recovering the data 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 7 3 7 3 8 Mute R E S E T Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The IP telephones display the following text left justified at the top of the display Reset values no yes AX CAUTION As soon as you press the button all static information except the extension number and password will be erased without any possibility of recovering the data 2 If you do not want to reset the system values press no and proceed to Step 4 The following prompt displays on the top line Are you sure no yes 3 Press the button to continue without resetting the values and proceed to Step 4 Or press the button to reset values to their defaults All telephones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values The telephone resets from the beginning of registration whic
48. ee er ea Contents of the Settings File 0 lt lt Downloading Language Files eee Downloading Font Files for 1600 Series International Telephones The GROUP System Value uo eo Chapter 5 Troubleshooting Guidelines lios AA AAA Error Conditions crisi ar a DIMF TONGS scu aa a A a A a POWerINterruptions e a ice a a a AR we ar A RA a a S The View Administrative Option 4 Installation Error and Status Messages Operational Errors and Status Messages Appendix A Restart Scenarios es Scenarios for the Restart Process Restart the Telephone 1 6 5 2068 8 ey eb eR ew a Boot File Needs tobe Upgraded 00 eee eee ees Latest Boot File Loaded No Application File or Application File Needs to be Upgraded 0 Latest Boot File and System Specific Application File Already Loaded eee Appendix B Glossary of Terms Terms Used in This Guide 4 Appendix C Related Documentation IETF DOCUMENT he Rh AA ITU Documents 2 a ee ee 4 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide 50 51 52 53 61 61 61 61 62
49. efaults although specifying defaults is harmless Downloading Language Files Language files must be stored in the same location as the 46xxsettings file or under the HTTP Server directory defined using the SET HTTPDIR_HTTP server directory path command You can download a new language file version only if the filename differs from the language file previously downloaded Alternately you can remove the old language file using an empty SET LANGXFILE command in the 46xxsettings file before downloading a language file with the same filename Downloading Font Files for 1600 Series International Telephones The font file must be stored in the same location as the 46xxsettings file or under the HTTP Server directory defined using the SET HTTPDIR_HTTP server directory path command You can download a new font tile version only if the filename differs from the font file previously downloaded Alternately you can remove the old font file using an empty SET FONTFILE command in the 46xxsettings file before downloading a font file with the same filename 64 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide The GROUP System Value The GROUP System Value You might have different communities of end users all of which have the same model telephone but which require different administered settings For example you might want to restrict Call Center agents from being able to Logoff which might be an essential capability for ho
50. elected and displayed as the status For example if the current value is alerts 2 pressing changes the value to 3 critical If the current value is debug 8 pressing changes the value to 0 disabled If a value different from the current NVLOGSTAT value is entered the following text displays left justified at the top of the display Save new value no yes 46 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Logoff 4 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value Logoff Use the following procedure to log off a telephone CAUTION Once a telephone is logged off a password and extension might be needed to log back on 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 5 6 4 6 3 3 Mute L O G OF F Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the telephone unregisters from the call server The telephone display and button module display if applicable clears then displays the following prompt for subsequent login Enter Extension EXT 0K Issue 5 April 2010 47 Local Administrative Options Reset System Values Us
51. ephones 66 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Chapter 5 Troubleshooting Guidelines Introduction This chapter describes problems that might occur during both installation and normal operation of the 1600 Series IP Telephone and possible ways of resolving these problems This chapter contains the following sections e Descriptions of error conditions and methods for resolving them e The use of the V I E W option to view system values e Error and status messages and methods for resolving them Error Conditions There are three areas where installers can troubleshoot problems before seeking assistance from the system or LAN administrator 1 Check both the power and Ethernet wiring for the following conditions e Whether all components are plugged in correctly e Check LAN connectivity in both directions to all servers DHCP HTTP HTTPS Avaya Aura Communication Manager or Avaya Aura Communication Manager Branch e f the telephone is supposed to be powered from the LAN ensure that the LAN is properly administered and is compliant with IEEE 803 3af 2 If you are using static addressing e Use the View command to find the names of the files being used and verify that these filenames match those on the HTTP HTTPS server See The View Administrative Option on page 68 for more information Check the Avaya Web site to verify whether the correct files are being used e Use the ADDR option to v
52. ere this functionality is useful include e Hot desking environments where there is a period of time between one user logging out and another user logging in on the same telephone e Using the Avaya Softphone application in road warrior mode which allows a traveller to invoke the telephony features and functionality by taking over the office telephone extension This takeover unregisters the office telephone In both examples the user unregisters the telephone by logging off or by taking the office telephone extension over to another telephone Without unnamed registration the telephone in the first example will just wait for an extension and password entry and the telephone in the second example will continue attempting to register at regular intervals The downside of a telephone being unregistered is that no one can use the telephone for example to report a building emergency like a fire Issue 5 April 2010 27 1600 Series IP Telephone Installation Unnamed registration allows the telephone to register without an extension and password Because there is no extension telephony functionality is limited specifically e The user has only one call appearance and hence cannot transfer or conference calls e The user has no administered feature buttons and cannot invoke on hook dialing e Extension based information like a given user s Contacts data or Option settings are not available e The user is limited to the call
53. erface proceed to Step 5 38 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Disable Enable Automatic Gain Control 4 To change the AGC Headset value from On to Off press 0 To change the AGC Headset value from Off to On press 1 One of the following displays based on the current value of the system value AGCSPKR If AGCSPKR 1 Speaker AGC on O off OK If AGCSPKR 0 Speaker AGC off l on OK 5 To change the AGC Speaker value from On to Off press 0 To change the AGC Speaker value from Off to On press 1 If a value different from the current AGCHAND value and or the current AGCHEAD value and or the current AGCSPKR value is entered the following text displays left justified at the top of the display Save new value no yes 6 Press the button to terminate the procedure or the button to save the new value s If you press the button the telephone displays the following text New value being saved The telephone saves the new value s Issue 5 April 2010 39 Local Administrative Options Manually Setting the DHCP Client Hardware Address Use this procedure to manually set or change the Client Hardware Address if you use static addressing rather than DHCP 1 While the telephone is on hook and idle press the following sequence of keys on the telephone s faceplate Mute 24 2337 Mute C HADDR Note Press the Mute button momenta
54. eries IP Telephones issue messages in the currently selected language or if the telephone is logged off in the language specified by the LANGSYS parameter value If English is not the selected language the telephone displays messages in English only when they are associated with local procedures for example MUTE V E W Most of the messages in Table 3 display only for about 30 seconds and then the telephone resets The most common exception is Extension in Use which requires manual intervention Table 3 Possible Error and Status Messages During Installation of 1600 Series IP Telephones Message Cause Resolution 802 1X Failure Address Conte Bad FileSv Address Bad Router Call Error Contacting call server CAUSE Incorrect credentials provided for authentication or not provided at all RESOLUTION Follow the display prompts and reenter the 802 1X ID and password CAUSE The telephone has detected an IP address conflict RESOLUTION Verify administration to identify duplicate IP address es CAUSE The HTTP HTTPS server IP address in the IP telephone s memory is all zeroes RESOLUTION Depending on the specific requirements of your network this may not be an error If appropriate either administer the DHCP server with the proper address of the HTTP HTTPS server or administer the telephone locally using the ADDR option The ADDR option is explained in Chapter 3 Local Administrative Optio
55. erify IP addresses See Static Addressing Installation on page 35 for information 3 If the 1600 Series IP Telephone is not communicating with the system DHCP HTTP or Avaya Media Server make a note of the last message displayed as described in Table 3 and or Table 4 Consult the system administrator 4 If you expect the telephone to be IEEE powered verify with the LAN administrator that IEEE power is indeed supported on the LAN Issue 5 April 2010 67 Troubleshooting Guidelines DTMF Tones H 323 telephones do not send DTMF tones to non H 323 telephones The failure to hear DTMF tones sent by a far end 1600 Series IP Telephone does not require any action on the user s part The TN2302AP board does not pass in band DTMF tones Power Interruption If power to a 1600 Series IP Telephone is interrupted while the telephone is saving the application file the HTTP HTTPS application can stop responding If this occurs restart the HTTP HTTPS server The View Administrative Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions Note Unless otherwise prevented using administration the user can view but not change most of the parameters associated with Local Administrative Procedures For more information about this option see the applicable user guide s Note If the View Network Information option is not av
56. erify that the IP address provided by the DHCP server is not in use by another IP telephone Control LAN type of Gatekeeper circuit pack Dynamic Host Configuration Protocol an IETF protocol used to automate IP address allocation and management Differentiated Services an IP based QoS mechanism Domain Name System an IETF standard for ASCII strings to represent IP addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses Avaya 1600 Series IP Telephones can use DNS to resolve names into IP addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first H 323 application that performs essential control administrative and managerial functions in the media server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VoIP signaling Hypertext Transfer Protocol used to request and transmit pages on the World Wide Web A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Media Access Control ID of an endpoint Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Registration with Avaya Aura Communication Manager by an IP telephone with no extension Allows limited outgoi
57. es IP Telephone All 1600 Series IP Telephones can be locally powered with a Telephone Power Module DC power jack available separately The DC input rating is 5 VDC 2A In addition the telephones support IEEE 802 3af standard LAN based power To use LAN based power with a 1603 telephone you must use a Power over Ethernet adapter Before installing a 1600 Series IP Telephone verify with the LAN administrator whether the LAN supports IEEE 802 3af and if so whether the telephone should be powered locally or by means of the LAN Note The last step in assembling the 1600 Series IP Telephone must be applying power Apply power either by plugging the power cord into the power source local powering or plugging the modular line cord into the Ethernet wall jack IEEE powering Do not use the 1151 power adapter with these telephones Note For Brazilian user when using the 5V power adapter For the user s safety and to avoid electric shock this equipment must be connected to a grounded three pin electrical network power outlet according to Standard NBR ABNT 5410 Este equipamento deve ser conectado obrigatoriamente em tomada de rede de energia eletrica que possua aterramento tres pinos conforme a Norma NBR ABNT 5410 visando a seguranca dos usuarios contra choques eletricos CAUTION Failure to connect the proper cables with the proper jacks might result in an outage in part of your network Issue 5 April2010 15 1600 Series
58. etting values Once you press the button to restart without resetting the values the following prompt displays Restart phone no yes Issue 5 April 2010 81 Restart Scenarios 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files If this condition applies See Boot File Needs to be Upgraded Latest Boot File Loaded No Application File or Boot File Needs to be Upgraded on page 83 Latest Boot File Loaded No Application File Needs to be Upgraded Latest Boot File and System Specific Application File Already Loaded Application File or Application File Needs to be Upgraded on page 86 Latest Boot File and System Specific Application File Already Loaded on page 88 82 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Scenarios for the Restart Process Boot File Needs to be Upgraded The telephone automatically downloads an upgraded boot file if applicable In this case these messages appear The telephone displays Restarting While the hardware is being initialized the telephone displays Initializing While either the application file if there is one or the boot code is uncompressed into RAM the telephone displays Loading 5 sec
59. ger online help 28 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Chapter 3 Local Administrative Options Introduction After you have successfully installed an IP telephone you might be instructed to administer one of the options described in this chapter Note You can modify the settings file to set parameters for IP telephones that download their upgrade script and application files from the same HTTP server See Chapter 4 Maintaining 1600 Series IP Telephones and 1600 Series IP Telephone Scripts and Application Files in Chapter 4 of the Avaya 1600 Series IP Deskphones Administrator Guide AX CAUTION Perform these procedures only if instructed to do so by the system or LAN administrator Static administration of these options causes upgrades to work differently than if they are administered dynamically Values assigned to options in static administration are not changed by upgrade scripts These values remain stored in the telephone until either anew boot file is downloaded or the IP telephone is reset as indicated in Reset System Values on page 48 Use these option setting procedures only with static addressing and as always only if instructed by the system or LAN administrator Do not use these option setting procedures if you are using DHCP DHCP is the Dynamic Addressing Process as indicated in Dynamic Addressing Process on page 24 Issue 5 April 2010 29 Local Adminis
60. h takes a few minutes 48 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Restart the Telephone 4 If you do not reset the telephone the telephone displays the following prompt Restart phone no yes 5 Press the key to terminate the procedure without restarting the telephone Otherwise press and perform the following Restart procedure Restart the Telephone Use the following procedure to restart the telephone 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 Mute RESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The IP telephones display the following text left justified at the top of the display Reset values no yes 2 Press the button to reset values to their defaults or to continue a restart without resetting the values to their defaults The telephones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values Once you press the button to restart without resetting the values the following prompt displays on all IP telephones Restart phone no yes 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the
61. ing capability administered for PSA Personal Station Access on the call server for example access to an emergency number Unless otherwise disabled the telephone automatically attempts to register unnamed if no action is taken on the telephone Extension entry screen within 60 seconds Initiating any ID or password entry disables and prevents unnamed registration from occurring Unnamed registration is ignored after any dialpad entry Administrators can disable unnamed registration by appropriately administering the system parameter UNNAMEDSTAT as indicated in Chapter 7 of the Avaya 1600 Series IP Deskphones Administrator Guide Unnamed registration appears to the end user like Avaya Aura Communication Manager TTI Mode and is similar from an administration perspective For more information about TTI see your Avaya Aura Communication Manager documentation Printing Button Labels You can download software from www desi com that enables you to print button labels for the 1600 series telephones To download this software perform the following steps 1 Using your web browser go to www desi com 2 Click DESI downloads 3 Download the appropriate application If you are using Avaya Aura Communication Manager Branch you can export the button settings from Avaya Aura Communication Manager Branch Device Manager and import the settings into the DESI application For more information see the Avaya Aura Communication Manager Branch Device Mana
62. ional information about specific aspects of the telephones Other Documentation See the Avaya support site at for 1600 Series IP Deskphone technical and end user documentation The following documents are available for the 1600 Series IP Telephones e Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Document Number 16 601438 e Avaya one X Deskphone Value Edition 1600 Series IP Telephone Pre Installation Checklist Document Number 16 601439 e Avaya one xX Deskphone Value Edition 1600 Series IP Telephone Safety Instructions Document Number 16 601440 8 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Customer Support Avaya one X Deskphone Value Edition 1600 Series IP Telephones BM32 Button Module Installation and Safety Instructions Document Number 16 601441 Avaya one X Deskphone Value Edition 9600 Series IP Telephone Application Programmer Interface API Guide Document Number 16 601442 Avaya 1600 Series IP Deskphones Telephone Administrator Guide Document Number 16 601443 Avaya 1603 1603SW 1603 I 1603SW I IP Deskphone User Guide Document Number 16 601444 Avaya 1608 1608 IP Deskphone User Guide Document Number 16 601446 Avaya 1616 1616 IP Deskphone User Guide Document Number 16 601448 Avaya one X Deskphone Value Edition 1600 Series IP Telephones BM32 Button Module User Guide Document Number 16 601450 Avaya one X Deskphone Value Edition 1
63. lephones do not support RESOLUTION Contact the System Administrator to remove or re administer the device CAUSE The telephone has detected a loss of signal on the Ethernet interface lasting longer than about one second RESOLUTION Check power and cabling CAUSE When first plugged in the IP telephone is unable to communicate with the Ethernet RESOLUTION Verify the connection to the Ethernet jack verify the jack is Category 5 verify power is applied on the LAN to that jack etc 3 of 4 Issue 5 April 2010 73 Troubleshooting Guidelines Table 3 Possible Error and Status Messages During Installation of 1600 Series IP Telephones continued Message Cause Resolution Packet Error Password Error Request Error Restarting Subnet conflict System busy System Error Undefined Error Updating DO NOT UNPLUG THE TELEPHONE His toy Oe CAUSE Protocol timeout error RESOLUTION Reenter the correct extension and password If the condition persists contact the System Administrator CAUSE The call server does not recognize the password entered RESOLUTION Confirm the password is correct then try registration again taking particular care to enter the password accurately CAUSE The gatekeeper believes the telephone s registration request is improperly formatted RESOLUTION The telephone will automatically attempt to register with the next gatekeepe
64. loaded from the HTTP server after you enter static addressing information you must reenter your static addressing information Issue 5 April 2010 37 Local Administrative Options Disable Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset headset and or the Speaker on or off Note The user can potentially override the AGC local procedure settings as described in the telephone user guide If overridden the backup file stores the AGC value s set by the user and ignores any setting established using this local procedure 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 2 4 2 Mute A G C Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence one of the following displays based on the current value of the system value AGCHAND lf AGCHAND 1 Handset AGC on O off OK lf AGCHAND 0 Handset AGC off l on OK 3 To change the AGC Handset value from On to Off press 0 To change the AGC Handset value from Off to On press 1 If the telephone has a Headset interface one of the following displays based on the current value of the system value AGCHEAD lf AGCHEAD 1 Headset AGC on O off OK lf AGCHEAD 0 Headset AGC off 1 on OK If the telephone does not have a headset int
65. ltogether 4 48dB noise reduction O for normal transmit gain 1 for 6dB 2 for 6dB The transmit noise reduction threshold for the handset The values are same as the headset noise reduction threshold The transmit noise gain threshold for the headset 3 of 8 Issue 5 April 2010 55 Local Administrative Options Parameter Name Default Value Status Description and Value Range EXP_slope_Hd O for a typical office environment 1 for call center applications 2 for other audio environments 3 for disabling the noise reduction algorithm altogether The expander threshold for the headset These thresholds correspond to the maximum amount of expansion that is applied in the transmit path These numbers define the slope of the expander curve Note When Noise Reduction is enabled you can use the same values from NR_thresh_Hd in EXP_slope_Hd They have analogous meanings For example the NR numbers refer to noise reduction thresholds while the EXP numbers refer to the slope of the expander curve NR_thresh_Hd 3 means that there is no Noise Reduction and EXP_slope_Hd means that the slope is linear Expander is off 4 of8 56 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Parameter Name Default Value Status Variable parameters for improving audio quality Description and Value Range EXP slope Hs O for a typical office enviro
66. mode if setting 0 e P t w Logoff pass thru with Logoff mode if setting 1 e Supplicant mode without pass thru or p t w Logoff if setting 2 2 Perform one of the following steps e If you want to change the DOT1X mode value go to Change the DOT1X Mode Value on page 32 e If you want to change the DOT1XSTAT mode value go to Change the DOT1XSTAT Mode Value on page 33 Change the DOT1X Mode Value Use the following procedure to change the DOT1X mode value 1 To change the mode value press Depending on the current value the next sequential valid mode value is selected and displayed as the setting For example if the current value is pass thru 0 pressing 32 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Set the 802 1X Operational Mode changes the value to 1 p t w Logoff p t w Logoff stands for pass thru with Logoff If the current value is Supplicant mode 2 pressing changes the value to O pass thru If a value different from the current 802 1X value is entered the following text displays left justified at the top of the display Save new value no yes 2 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value Change the DOT1XSTAT Mode Value Use the following procedure to chang
67. n off settings for the AGCHAND AGCHEAD and AGCSPKR parameters CAUSE The Speaker was turned off at the call server RESOLUTION Administer the call server to allow that station s Speaker to operate If that does not work do a self test on the telephone as explained in the Self Test Procedure on page 52 3 of 6 Issue 5 April 2010 77 Troubleshooting Guidelines Table 4 Operational Error Conditions for 1600 Series IP Telephones continued Condition Cause Resolution The telephone works properly except incoming DTMF tones are not received The telephone works properly except sidetone DTMF is not heard Hands Free Answer HFA is administered but the telephone did not automatically answer a call The HTTP HTTPS script file and settings file are ignored not being used by the telephone The HTTP HTTPS script file is ignored AND the HTTP HTTPS server is a or not used by the LINUX or UNIX telephone system AND telephone administration recently changed CAUSE The TN2302AP board does not pass in band DTMF tones RESOLUTION None the board is operating as designed CAUSE call server suppresses sidetone DTMF RESOLUTION On call server administration on the Change System Parameters screen enable On Hook Dialing If the user has Hands Free Answer HFA answers a call using the Speaker and switches to the handset pressing dialpad buttons does not send DTMF tones This is a known b
68. n to the HTTP server the telephone displays the following message HTTP n ipadd where n is the number of the IP address obtained from the HTTP server and ipadd is the IP address The following message displays while the HTTP process is invoked HTTP n uri The number increments once per second until the HTTP server responds While the upgrade script file is being downloaded from the HTTP server all IP telephones display the following message HTTP n sc etag where n is the number of the IP address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header The script file is processed The software determines that the name of the boot code file in the telephone BOOTNAME is not the latest version APPNAME is set to the name of an Issue 5 April 2010 87 Restart Scenarios application file to replace the boot code The following message displays while the application file is downloaded into RAM app filename n KB received where n is the number of KBs downloaded The following message displays while the application file is stored in flash memory Saving to flash n x secs where n is the percentage of the file that was stored and x is the number of elapsed seconds This usually takes longer than the file s download The telephone is reset so the new system specific application file can be executed
69. nd a call server and the user is allowed to view IP addresses RESOLUTION If this message appears for more than a few seconds verify with the LAN Administrator that a DHCP server is appropriately administered on the network If there is not supposed to be a DHCP server you must break into the Discovering process and use static addressing See Static Addressing Installation on page 35 To break into the Discovering process press the button and when you see the 100Mbs or 10Mbs message quickly press the asterisk button CAUSE The 16xx telephone is attempting to find a call server and the user is not allowed to view IP addresses RESOLUTION If this message appears for more than a few seconds verify with the LAN Administrator that a DHCP server is appropriately administered on the network If there is not supposed to be a DHCP server you must break into the Discovering process and use static addressing See Static Addressing Installation on page 35 To break into the Discovering process press the button and when you see the 1000Mbps 100Mbps or 10Mbps message quickly press the asterisk button CAUSE Downloaded application file was not downloaded or saved correctly RESOLUTION The telephone automatically resets and attempts to re initialize CAUSE Incompatible emergency option RESOLUTION This should never happen Contact Avaya CAUSE The call server does not recognize the exten
70. ng calling Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications Registration with Avaya Aura Communication Manager by an IP telephone with no extension Allows limited outgoing calling Virtual LAN Voice over IP a class of technology for sending audio data and signaling over LANs Issue 5 April 2010 91 Glossary of Terms 92 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Appendix C Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site Requirements for Internet Hosts Communication Layers October 1989 by R Braden STD 3 RFC 1122 Requirements for Internet Hosts Application and Support October 1989 by R Braden STD 3 RFC 1123 Internet Protocol IP September 1981 by Information Sciences Institute STD 5 RFC 791 as amended by Internet Standard Subnetting Procedure August 1985 by J Mogul and J Postel STD 5 RFC 950 Broadcasting Internet Datagrams October 1984 by J Mogul STD 5 RFC 919 Broadcasting Internet Datagrams in the Presence of Subnets October 1984 by J Mogul STD 5 RFC 922 User Datagram Protocol UDP August 28 1980 by J Postel STD 6 RFC 768 Transmission Control Protocol TCP September 1981 by Information Sciences I
71. nment 1 for call center applications 2 for other audio environments 3 for disabling the noise reduction algorithm altogether The expander threshold for the handset The values are same as the expander threshold for the headset 5 of 8 Issue 5 April 2010 57 Local Administrative Options Parameter Name Default Value Status Description and Value Range AUDIOSTHD The value associated with this script file variable controls the side tone for the headset AUDIOSTHD O for default The system ignores values other setting the ones specified and retains the default values for 1 for 3 steps Sidetone_Gain_Hd below default 2 for infinite loss or no sidetone 3 for one step below default 4 for 2 steps below default 5 for 4 steps below default 6 for 5 steps below default 7 for 6 steps below default 8 for 1 step above default 9 for 2 steps above default 6 of 8 58 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Variable parameters for improving audio quality Parameter Name Default Value Status Description and Value Range AUDIOSTHS The value associated with this script file variable controls the side tone for the handset AUDIOSTHS O for default The system ignores values other setting the ones specified and retains the default values for 1 for 3 steps Sidetone_Gain_Hs below default 2 for infinite loss or no sidetone 3 for one step below default
72. ns CAUSE The telephone cannot find a router based on the information in the DHCP file for GIPADD RESOLUTION Use static addressing to specify a router address or change administration on DHCP as indicated in the 1600 Series IP Telephone Administrator Guide CAUSE The user was on a call when the connection to the gatekeeper went down perhaps due to a network outage or a gatekeeper problem The telephone attempted to automatically register with the same or another gatekeeper but the responding gatekeeper had no record of the call RESOLUTION Wait for the call to end and if the telephone does not automatically register restart the telephone CAUSE The telephone has rebooted successfully and is moving on to attempt to register with the call server RESOLUTION Allow the telephone to continue 10f4 Issue 5 April 2010 71 Troubleshooting Guidelines Table 3 Possible Error and Status Messages During Installation of 1600 Series IP Telephones continued Message Cause Resolution DHCP CONFLICT to program Discover aaa bbb ccc ddd Discovering EEPROM error repair required Emergency Option Extension Error Extension in Use Finding COMES 5 6 CAUSE At least one of the IP address offered by the DHCP server conflicts with another address RESOLUTION Review DHCP server administration to identify duplicate IP address es CAUSE The telephone is attempting to fi
73. nstitute STD 7 RFC 793 Domain Names Concepts and Facilities DNS November 1987 by P Mockapetris STD 13 RFC 1034 Domain Names Implementation and Specification DNS November 1987 by P Mockapetris STD 13 RFC 1035 An Ethernet Address Resolution Protocol ARP November 1982 by David C Plummer STD 37 RFC 826 Dynamic Host Configuration Protocol DHCP March 1997 by R Droms RFC 2131 DHCP Options and BOOTP Vendor Extensions March 1997 by S Alexander and R Droms RFC 2132 RTP A Transport Protocol for Real Time Applications RTP RTCP January 1996 by H Schulzrinne S Casner R Frederick V Jacobson RFC 1889 Definition of the Differentiated Services Field DS Field in the IPv4 and IPv6 Headers DIFFSRV December 1998 by K Nichols S Blake F Baker and D Black RFC 2474 Management Information Base for Network Management of TCP IP Internets MIB II March 1991 edited by K McCloghrie and M Rose RFC 1213 Issue 5 April 2010 93 Related Documentation SNMPv2 Management Information Base for the Internet Protocol using SMlv2 November 1996 edited by K McCloghrie RFC 2011 Structure of Management Information Version 2 SMlv2 April 1999 edited by K McCloghrie D Perkins and J Schoenwaelder RFC 2578 Resource ReSerVation Protocol VI September 1997 by R Braden L Zhang S Berson S Herzog and S Jamin RFC 2205 The TLS Protocol Version 1 0 January 1999 by T Dierks and
74. on numeric values the system ignores these values and retains the default values for these parameters AGC Dyn Range 0 for 9dB O for 9dB 1 for 12 dB This is the default setting typical 2 for 15 dB office environment The system 3 for 18 dB uses this setting if you do not specify any values or set any values in the script file 1 of 8 Issue 5 April 2010 53 Local Administrative Options Parameter Name Default Value Status Description and Value Range NR_thresh_Hd 0 6dB noise The transmit noise reduction reduction for threshold for the headset These a typical office thresholds correspond to the environment maximum amount of noise reduction that is applied in the transmit path 1 15dB noise reduction for call center applications 2 24dB noise reduction for other audio environments 3 0 dB noise reduction for disabling the noise reduction algorithm altogether 4 48dB noise reduction 2 of 8 54 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Parameter Name Default Value Status Variable parameters for improving audio quality Description and Value Range NR_thresh_Hs Hd_Tx_Gain 0 6dB noise reduction for a typical office environment 1 15dB noise reduction for call center applications 2 24dB noise reduction for other audio environments 3 0 dB noise reduction for disabling the noise reduction algorithm a
75. one 3 2 row by 16 column display e 1603SW IIP Telephone 3 2 row by 16 column display e 1608 IP Telephone 8 3 row by 24 column display e 1608 I IP Telephone 8 3 row by 24 column display e 1616 IP Telephone 16 4 row by 24 column display e 1616 I IP Telephone 16 4 row by 24 column display e BM32 Button Module 32 No display The 1603SW 1603SW I 1608 1608 1 1616 and 1616 I telephones have an internal Ethernet switch that allows the telephone and a PC to share the same LAN connection if appropriate Thus these 1600 models do not need or work with the 30A switched hub interface This document describes the installation of these telephones and post installation maintenance issues For details about using the features provided by the telephones see the user documentation for each telephone For information about desk or wall mounting any of the 1600 Series IP Telephones see the instructions boxed with the telephone Wall or desk mount instructions are also available on the Avaya support Web site Software As shipped from the factory the 1600 Series IP Telephone may not contain the most up to date software for registration and operation When the telephone is first plugged in a software download from an HTTP server might be initiated The software download gives the telephone upgraded functionality For subsequent downloads of software upgrades the Avaya Media Server provides the capability for a remote restart of the IP telephone As a
76. or both the telephone and any attached PC assuming the administrator has not disabled the latter interface by a PHY2STAT setting 2 The IP telephone sends a request to the DHCP server and invokes the DHCP process One of the following messages display DHCP S secs DHCP S secs DHCP S secs to program VLAN ID n where s is the number of seconds that have elapsed since DHCP was invoked The message on the left appears if 802 1Q tagging is off and access to local programming procedures is not disabled or restricted See Chapter 3 Local Administrative Options for specifics The middle message appears if 802 1Q tagging is on and access to local programming procedures is disabled or restricted If the left and middle messages alternate every two seconds 802 1Q tagging is on When both messages alternate access to local programming procedures is not disabled or restricted Finally the message on the right appears if 802 1Q tagging is off and access to local programming procedures is disabled or restricted 3 The DHCP server provides IP addresses for the following hardware e The IP telephone e The HTTP HTTPS server e The TN799C or D Control LAN CLAN circuit pack on the media server 4 Using the list of gateway IP addresses provided by the DHCP server the telephone performs a router check The telephone cycles through the gateway IP addresses with ARPs or pings until it receives a response When the router i
77. os forthe 81 Restart Scenarios ee ee 81 Restart the Telephone 81 S Scenarios for the Restart Process 81 Self TeSt aci ic ca a e de e a 52 Settings File Contents 64 SIG Procedure o 2 ee ee 50 Signaling Protocol Identifier 50 Site Specific Option Number Setting 51 SONWALE a a Gre ae WAL a dg alae es ag 12 Software Upgrades Downloading 61 SSON Procedure aooaa 51 Static Addressing Installation 2 2 co o a ci 20202000 35 Pre Installation Checklist 34 System Parameter Values troubleshooting 69 System Values Reset 0 48 T Technical Support 9 Terms Glossary of aa a gi TEST Procedure seos aoi a ea o a a 92 Troubleshooting DTMF TONES 0 cs ii ee ee a ee ge 68 Error Conditions o 67 Guidelines for 2 o ee 67 Installation Error and Status Messages tal Operational Errors and Status Messages 75 Parameter Values 69 Power Interruption 68 VIEW Administrative Option 68 U Unnamed Registration 27 Upgrade Application File 86 Boot File s i s 2 pra a bed det tnd 83 V VIEW Administrative Option 68 98 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
78. r an extension Enter Extension EXT OK 26 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Unnamed Registration 11 Enter a new extension and press OK To register the telephone without the extension or password unnamed press only OK or make no entry and wait 60 seconds Note Unnamed registration is the capability to register a telephone with the call server without entry of an extension or password The UNNAMEDSTAT parameter must be set to enable unnamed registration Telephones registered unnamed have limited functionality For more information see Unnamed Registration All IP telephones display the following prompt for a password Login Enter Password Enter Password and press Enter or OK 12 Enter the password and press OK To register the telephone without the extension or password unnamed press OK or make no entry and wait 60 seconds 13 The extension is visible as you enter it but the password displays as asterisks The system determines whether the extension is in use 14 Successful completion of this process produces a dial tone when the Speaker button is pressed or the handset is lifted The IP telephone was installed successfully Unnamed Registration Unnamed registration is a capability an IP telephone can have to register with a call server and receive limited service without requiring an extension and password entry Typical environments wh
79. r on its list If the problem persists reboot the telephone CAUSE The telephone is in the initial stage of rebooting RESOLUTION Allow the telephone to continue CAUSE The telephone is not on the same VLAN subnet as the router RESOLUTION Administer an IP address on the telephone using Static Addressing Installation or administer network equipment to administer the telephone appropriately CAUSE Most likely the number of IP endpoints on the call server is already at maximum Less likely network resource is unavailable RESOLUTION The telephone was attempting to access a network resource DHCP server HTTP server or the call server and was not successful Check the resource being called upon for its availability If the resource appears operational and properly linked to the network verify that addressing is accurate and that a communication path exists in both directions between the telephone and the resource CAUSE The call server has an unspecified problem RESOLUTION Consult your Avaya Media Server administration and troubleshooting documentation CAUSE The call server has rejected registration for an unspecified reason RESOLUTION Consult your Avaya Media Server administration and troubleshooting documentation CAUSE The telephone is updating its software image RESOLUTION Allow the telephone to continue CAUSE The call server does not recognize the set type RESOLUTION Ensure the call server is properly a
80. rily Do not press this button while pressing other keys buttons The telephone displays the following text left justified at the top of the display chaddr ddd New where ddd is the value of NVCHADDR the system variable for the DHCP Client Hardware Address 2 To change the Client Hardware Address value enter a valid client hardware address This value is usually the MAC address which DHCP then converts to an integer preceded by zeroes For all IP telephones if a value different from the current value of NVCHADDR is entered the following text displays left justified at the top of the display Save new value no yes 3 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value 40 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Clear Procedure Clear Procedure Sometimes you might want to remove all administered values user specified data and option settings Essentially you want to return a telephone to its initial clean slate or out of the box condition This is usually done when passing a telephone to a new dedicated user when the user s L O G OFF option is not sufficient For example a new user is assigned the same extension but requires different permissions than the previous user The C LE AR option erases all
81. rogram displays during the DHCP process or b While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 2 3 3 7 Mute A D D R Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The telephone displays Phone nnn nnn nnn nnn New where nnn nnn nnn nnn is the current IP address system value of the telephone 2 Enter the telephone s IP address followed by the button The telephone displays Cal1Sv nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current system value of the media server gatekeeper IP address Issue 5 April 2010 35 Local Administrative Options 3 Enter the Call server IP address followed by the button The telephone displays Router nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current system value of the gateway router IP address 4 Enter the Gateway router IP address followed by the button The telephone displays Mask nnn nnn nnn nnn New where nnn nnn nnn nnn is the current system value of the IP netmask 5 Enter the IP netmask followed by the button The telephone displays FileSv nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current system value of the HTTP HTTPS server IP address 6 Enter the File server followed by the button The telephone displays one of the following texts
82. s which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Contents Chapter 1 Introduction cios 628 4404404 248 0 e464 om 2 7 About This Guide essre ke Oe ee AAA ee 7 A jr aa ek de ek Se o ah ee bea te 7 Document Organization e arar a we ee 8 Other Documentation eee ee 8 CGUSTOMer SUPPO a ew a ee eo he oe ee a om o 9 Chapter 2 1600 Series IP Telephone Installation 11 IMIOGUCUION A ee a a a ee F 11 IP Telephone Models 0000 ee eee ee eee ee 12 SOTWANG ooer hw Bow SO ae me ae A RR RA RR we mm Se e 12 Pre Installation Checklist 2 13 Assembling the 1600 Series IP Telephone 0 15 Powering the 1600 Series IP Telephone 0 15 Dynamic Addressing Process 2 2 ee ee ee eee eee es 24 Unnamed Registration nn ee ew ee 27 Printing Button Labels nn CS Sa OHS esasa 28 Chapter 3 Local Administrative Options 29 IMMFOGUCTION escuras HERG we OT Se As eS Se 29 Entering Data for Administrative Options 30 About Local Administrative Procedures ee 30 Set the
83. s IP Deskphones Administrator Guide Notes Any or all of the server applications mentioned in items 5 8 can be co resident on the same hardware subject to the specific restrictions of each individual application See the Avaya 1600 Series IP Deskphones Administrator Guide for more information about e administering other network equipment e administering applications like firewalls and e information about topics like port utilization Requirements to Verify for Each IP Telephone EJ 9 10 11 LU You have an extension number and an Avaya Aura Communication Manager or Avaya Aura Communication Manager Branch security code password for each applicable IP telephone If your call server supports unnamed registration and the telephone settings file allows unnamed registration you do not need to provide an extension or password for the telephone However if you do not provide an extension or password the telephone will have very limited telephone functionality For information see Unnamed Registration on page 27 A Category 5e LAN jack is available at each telephone site Electrical power is provided to each telephone by a Telephone Power Module DC power jack must be ordered separately For Power over Ethernet input connection use only with UL Listed I T E equipment with Power over Ethernet output If the LAN will supply IEEE standard power to the telephone no power module is required for 1608 1608 1 1616 an
84. s replboot v3 app 4084KB This message counts the seconds as the application file replboot v3 app in this example is being written into RAM When control is passed to the software that was just loaded the following messages display Starting Updating boot code DO NOT UNPLUG THE PHONE This message continues while the new boot code is being written into RAM The telephone displays the speed of the Ethernet interface in Mbps that is 0 10 or 100 The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps Issue 5 April 2010 83 Restart Scenarios Note The Ethernet speed indicated is the LAN interface speed for both the telephone and any attached PC assuming the administrator has not disabled the latter interface through the PHY2STAT setting The software determines whether sufficient IP address information was downloaded In this scenario it is discovered that sufficient information has not been downloaded The following message displays while the DHCP process is invoked DHCP 0 secs to program The number of elapsed seconds is incremented once per second until DHCP successfully completes While the IP telephone establishes a TCP connection to the HTTP server the telephone displays the following message HTTP n ipadd where n is the number of the IP address obtained from the HTTP server and ipadd is the IP address The
85. s for the following parameters Failure to do so can cause data entry errors that prevent the telephone from working Such errors can also have a negative impact on your network Print copies of this checklist for each subnet O Q O The IP address of the media server The transport layer port number of the address of the Management Complex media server gatekeeper Although this can be a value between 0 and 65535 the default value is 1719 Do not change this value unless it conflicts with an existing port assignment The IP address of the gateway router The IP netmask The IP address of the HTTP server 34 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Static Addressing Installation Static Addressing Installation The usual way to assign IP addresses to IP telephones is the automatic method described in Dynamic Addressing Process on page 24 There might be times however when manual assignment of IP addresses is desired CAUTION Static addressing is necessary when a DHCP server is unavailable Because of the increased opportunities for text entry errors associated with static addressing we very strongly recommend that a DHCP server be installed and static addressing avoided Use the following procedure to invoke manual address information programming 1 Start manual address programming by performing one of the following steps a During normal DHCP processing press the key while to p
86. s located the HTTP HTTPS process starts 5 While the IP telephone connects to the HTTP HTTPS server the telephone displays the following message HTTP n ipadd where n is the number of the IP address obtained from the HTTP HTTPS server and ipadd is the IP address 6 When connected the telephone looks for an upgrade script file Issue 5 April 2010 25 1600 Series IP Telephone Installation 7 The HTTP HTTPS server sends and identifies an upgrade script The GET message might have to be sent several times Each time the GET message is sent all IP telephones display one of the following messages HTTP N uri For HTTP nis the number of HTTP requests made by the telephone and uri is the URI for the current HTTP request 8 While the upgrade script file is being downloaded all IP telephones display the following message HTTP n sc etag where n is the number of the IP address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header 9 While the application file is saved in flash memory all IP telephones display the following message Saving to flash 1 1 secs with the percentage of the file and the number of elapsed seconds incremented as the application file is stored in flash memory 10 The telephone contacts the Avaya Media Server and attempts to log in All IP telephones display the following prompts fo
87. sion entered RESOLUTION Confirm the extension is correct and is correctly administered on the switch Then try registration again taking particular care to enter the extension accurately CAUSE The call server detects an extension conflict with an existing set or Softphone RESOLUTION You can force the current telephone to register and thereby disconnect the other user by pressing The 1600 Series IP Telephone prompts you again for the extension and password If you enter the same extension and password you are asked to confirm that you want to unregister the original user Press to unregister the original user and to register the current telephone Then press to reset the telephone and enter a different extension and password CAUSE The telephone is proceeding through boot up RESOLUTION Allow the telephone to continue 2 of 4 72 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Installation Error and Status Messages Table 3 Possible Error and Status Messages During Installation of 1600 Series IP Telephones continued Message Cause Resolution Gatekeeper CAUSE The gatekeeper rejects the registration attempt for an Error unspecified reason Gateway Error Incompatible Invalid file IP Address Error License Error Limit Error NA RIETTE OT Network connectivity has been lost Trying to re establish No Ethernet RESOLUTION Review g
88. t desking associates We provide examples of the group settings for each of these situations later in this section The simplest way to separate groups of users is to associate each of them with a number Use the GROUP system value for this purpose The GROUP system value cannot be set in the 46xxsettings file The GROUP system value can only be set on a telephone by telephone basis To do so first identify which telephones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with O as the default meaning your largest group would be assigned as Group 0 Then at each non default telephone instruct the installer or end user to invoke the GROUP Local dialpad Administrative procedure as specified in Chapter 3 Local Administrative Options and specify which GROUP number to use Once the GROUP assignments are in place edit the configuration file to allow each telephone of the appropriate group to download its proper settings Here is an illustration of a possible settings file for the example of a Call Center with hot desking associates at the same location IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END CALLCENTER specify settings unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups Issue 5 April 2010 65 Maintaining 1600 Series IP Tel
89. talled on the switch e TN2602 or TN2302 IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack to benefit from the increased capacity e TN799B C or D Control LAN CLAN circuit pack A Important IP telephone firmware Release 1 0 or greater requires TN799C V3 or greater CLAN circuit pack s For more information see the Avaya Aura Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site For Avaya Aura Communication Manager the Avaya Media Server is configured correctly as described in the Avaya 1600 Series IP Deskphones Administrator Guide and Avaya Aura Communication Manager documentation Both documents are available at For Avaya Aura Communication Branch see the Avaya Aura Communication Manager Branch Device Manager online help The DHCP server and application are administered as described in the Avaya 1600 Series IP Deskphones Administrator Guide Issue 5 April 2010 13 1600 Series IP Telephone Installation Verify These Network Requirements continued QY 6 The HTTP server and application are administered as described in the Avaya 1600 Series IP Deskphones Administrator Guide OQ 7 The upgrade script and application files from the Avaya Support Web site are loaded correctly on the HTTP HTTPS server O 8 Ifapplicable the DNS server is administered as described in the Avaya 1600 Serie
90. ter helps to find bad display pixels The telephone displays one of the following If self test passes Self test passed end If self test fails Self test failed end 2 To terminate the self test press the button on the dial pad at any time Doing so generates a confirmation tone and returns the user interface to its previous state 52 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Variable parameters for improving audio quality Variable parameters for improving audio quality Set the following parameters to improve the audio quality of the 46xx phones 4610 20 21 22 25 using the script file variable The system downloads these variable names and their values from the script file at initialization and then decodes and stores the variable names and their values in internal RAM memory volatile memory for use by the audio software Table 1 Variable parameters for improving audio quality Parameter Name Default Value Status Description and Value Range AUDIOENV The value associated with this script file variable range of 0 to 299 controls the following four audio flags The AUDIOENV value serves as an index into a table where the system extracts the flags for the four parameters Each flag allows the audio code to set a PhonexChange register to a specific value to accomplish the required audio performance characteristic If you set the AUDIONEV values outside the valid range or set n
91. ters Applies only to 16xx IP Telephones that have a software readable PWB serial number and comcode PWB comcode nnnnnnnnn 9 ASCII numeric characters Applies MAC address L2 tagging VLAN ID IP address Subnet mask Router hh hh hh hh hh hh CCCCCCCCC cccc nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn only to 16xx IP Telephones that have a software readable PWB serial number and comcode Each octet of the MAC address displays as a pair of hexadecimal numbers Up to 9 ASCII characters on if NVL2Q 1 off if NVL2Q 2 auto on if NVL2Q 0 and 802 1Q tagging is on auto off if NVL2Q 0 and 802 1Q tagging is off Up to 4 ASCII characters Value is L2QVLAN if 802 1Q tagging is on or none of 802 1Q tagging is off Up to 15 ASCII characters IPADD value Up to 15 ASCII characters NETMASK value Up to 15 ASCII characters the IP address of the router in use 1 of 2 Issue 5 April 2010 69 Troubleshooting Guidelines Table 2 Parameter Values continued Name System Value Format File server nnn nnn nnn nnn nnnnn Up to 21 ASCII characters IP address and port of last file server used successfully during initialization or 0 0 0 0 if no file server was used successfully Call server nnn nnn nnn nnn nnnnn Up to 21 ASCII characters IP address and port of the call server currently in use otherwise 0 0 0 0 802 1X If DOT1X 0 pass thr
92. to allow the application RESOLUTION Assuming the user is meant to have that application verify the 46xxsettings script file is properly specified for your system including case if your file server is UNIX or LINUX and extension Then verify all the relevant parameters indicated in Table 7 of the Avaya 1600 Series IP Deskphones Administrator Guide are accurately specified in the 46xxsettings file CAUSE The second telephone is unable to access the backup file RESOLUTION Verify that the first telephone created a backup file by checking that the appropriate administration was done in accordance with Chapter 7 of the Avaya 1600 Series IP Deskphones Administrator Guide Then verify that the second telephone is administered to retrieve data from the same location as the first telephone Again check that the appropriate administration was done in accordance with Chapter 7 of the Avaya 1600 Series IP Deskphones Administrator Guide Finally verify that the HTTP server on which the backup file is located is operational and accessible from the second telephone 5 of 6 Issue 5 April 2010 79 Troubleshooting Guidelines Table 4 Operational Error Conditions for 1600 Series IP Telephones continued Condition Cause Resolution The user reports BM32 buttons are not labeled when they should be The user reports AND the user has personalizedlabels tried using the cannot be placed Program AD button on the BM32 feature
93. trative Options Entering Data for Administrative Options This section applies to all 1600 Series IP Telephones and describes how to enter data for administrative options 1 Invoke all local procedures by pressing the Mute button up to 7 numeric dial pad buttons and the button A 6 second timeout is in effect between button presses after pressing the Mute button If you do not press a valid button within 6 seconds of pressing the previous button the collected digits are discarded In this case no administrative option is invoked 2 Attempts to enter invalid data are rejected and the telephone emits an error beep 3 If you enter a numeric digit for a value or for an IP address or subnet mask field after entering only a zero the new digit replaces the zero 4 Press the button to go to the next step 5 To backspace press the leftmost softkey When you press the applicable button or key to backspace the most recently entered digit or period is erased from the display The cursor remains in the erased character s former position 6 If PROCPSWD is administered as indicated in Chapter 7 of the Avaya 1600 Series IP Deskphones Administrator Guide you must type the Local Procedure password after pressing Mute and before pressing the code for your given local programming option Note If PROCSTAT has been administered to 1 you will not be able to invoke any administrative options other than V I E W About Local Administr
94. u mode If DOT1X 1 p t w Logoff pass thru with Logoff If DOT1X 2 Supplicant mode Group nnn Up to 3 ASCII numeric characters GROUP value Protocol cccccccc Up to 8 ASCII characters currently only Button Module 1 Button Module 2 Button Module 3 filename ext cccccccc Ethernet bootcodename CCCCCCCCCCCCCC CCCCCCCCCCCCCC CCCCCCCCCCCCCC H 323 4 to 32 ASCII characters The name of the primary big app image file currently stored in the telephone endptAPPINUSE 2 to 7 ASCII characters either 100Mbps 10Mbps or No depending on the current speed of the Ethernet line interface 1 to 32 ASCII characters The name of the backup little app image file currently stored in the telephone endptBOOTNAME Up to 14 ASCII characters The version identifier of the software in the Button Module if applicable Up to 14 ASCII characters The version identifier of the software in the Button Module if applicable Up to 14 ASCII characters The version identifier of the software in the Button Module if applicable 2 of 2 70 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Installation Error and Status Messages Installation Error and Status Messages The 1600 Series IP Telephones issue messages in English only The IP telephones also display messages from the switch which can issue messages in the local language outside the United States The 1600 S
95. uding but not necessarily limited to HTTP HTTPS and DHCP servers If the servers are not functioning correctly the IP telephones might not be able to operate correctly Issue 5 April 2010 7 Introduction Document Organization The guide contains the following sections Chapter 1 Introduction Provides an overview of this guide Chapter 2 1600 Series IP Describes the equipment and resources required to properly Telephone Installation install and operate the 1600 Series IP Deskphones Provides instructions on installing the telephones out of the box Chapter 3 Local Describes how to set local administrative options if requested by Administrative Options the system or LAN administrator Chapter 4 Maintaining Describes maintenance actions like downloading telephone 1600 Series IP Telephones software from the Avaya support Web site and customizing system values Chapter 5 Troubleshooting Describes error conditions and messages that might occur Guidelines during the installation of the 1600 Series IP Deskphones Appendix A Restart Explains the different scenarios possible for the sequence of the Scenarios restart process Appendix B Glossary of Provides a glossary of terms used in this document or which are Terms generally applicable to 1600 Series IP Deskphones Appendix C Related Provides references to external documents that relate to Documentation telephony in general and can provide addit
96. ug and the only current resolution is to disable HFA CAUSE HFA only works if the telephone is idle A second call is ignored if it comes in while a call is in progress including ringing before the first call is answered RESOLUTION None CAUSE The system value AUTH is set to 1 HTTPS required but no valid address is specified in TLSSRVR RESOLUTION Change AUTH to 0 zero or enter a valid address for TLSSRVR CAUSE The telephone expects lines of the script file to terminate with a lt Carriage Return gt lt Line Feed gt Some UNIX applications only terminate lines with lt Line Feed gt Editing the script file with a UNIX based editor can strip lt Carriage Return gt s from the file Doing so causes the entire file to be treated as a comment and thus be ignored RESOLUTION Edit the script file with a Windows based editor or another editor that does not strip out the lt Carriage Return gt CAUSE UNIX and LINUX systems use case sensitive addressing and file labels RESOLUTION Verify the file names and path in the script file are accurately specified CAUSE The 16xxupgrade txt file was edited incorrectly renamed etc RESOLUTION Download a clean copy of the 16xxupgrade txt file from the Avaya support Web site at http www avaya com support and do not edit or rename it Customize or change only the 46xxsettings file as discussed in Chapter 4 Maintaining 1600 Series IP Telephones 4 of 6
97. wnloaded from the HTTP server all IP telephones display the following message HTTP n sc etag where n is the number of the IP address obtained from the HTTP server sc is the status code of the HTTP response and etag is the value of the ETag header The script file is processed The software determines that the name of the boot code file in the telephone BOOTNAME is the latest version and the name of the application file in the telephone is the same as APPNAME System specific registration with the Avaya media server is invoked When registration finishes a dial tone is available on the telephone Issue 5 April 2010 89 Restart Scenarios 90 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Appendix B Glossary of Terms Terms Used in This Guide 802 1P 802 1Q 802 1X ARP CLAN DHCP DiffServ DNS Gatekeeper H 323 HTTP HTTPS IETF LAN MAC QoS Unnamed Registration TLS Unnamed Registration VLAN VoIP 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1P Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Applicable 1600 Series IP Telephones support IEEE 802 1X for pass through and for Supplicant operation with the EAP MD5 authentication method Address Resolution Protocol used for example to v

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