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Using Avaya one-X™ Deskphone SIP for 9601 IP

1. 57 Directed call pickup aan 76 Of calS aa a Aa 55 Directory Ad An A a da aan Ali 38 removing a call from oo ooooooooooo oo 56 SEARCHING E 38 turning Off aa 57 Directory calling from aaa 38 viewing call details a 56 DiSCOMNECHS a akan 85 viewing for calls na 55 abu sed east can A A 85 Hold na Tn 32 44 display eta nan akan 24 putting a call on hold 32 adjusting contrast maaa 24 putting a conference call on hold 44 Display MOVE MN 12 hotline Sena AAA n ea Nam aa naa 61 E E 164 eee eee eee eee ee eee ee eee ee eee eee eee eee ee ere eee eee eee reer 39 Icons in telephone display eh gt cnn E EE SEA A na nata 42 EC500 aa ea aaaea 81 BU INA AN RSA ANANDA 12 i Extend Call ea 81 Incoming Call ee n sanak 32 Edit dialing e ocean al Sf IGNOMING AAA a adain 32 Emergency call ssiascsccccsanadecaetsandadatanrssacdeasaaandvasnasauadee 35 Incoming CAIIS aan 33 41 encrypted aaa Bata 80 forwarding en 41 Error tones E A Aa aan 27 sending to coverage aan 41 turning off eanan aaa NANA Sana akan Kenanga Ana aaa 27 transferning ann ten ana ena ka 33 Excluding others from bridging 46 Incoming calls 31 81 PU SAN ea
2. 73 edit dialing a number oooooWooo 37 unblocking extension display 74 P AGS E ETATE T A T nana nan 79 Parking calS Deden tenan nenas enam TA Phone Screen on ringing WWW WWW 19 SERING eno aneka adik 19 Phone Screen Options on calling 18 SERING ian ena ena ena eka an naa 18 Phone Settings ooooWoWo W Woo 17 PTESENCE oooooo W W0m Presence icons Priority Call problems with telephone R recording a Call Redial redial options SETLING pen naaa Ring Pattern a changing Ring tone nessies setting for call pickup S scrolling and navigation abou oaran DOANG Ieana Ah Mana database extended SENDALL nina nana Speaker iooooooWoo speed dialing calling a person Speed Dialing setting UP T team button answering call speed dialing Team Button Telephone display icons ADOUL A A Telephone stand ADOUE nn A naat Time format tracing calls Transfer a U Unparking calls Using Ava
3. a Phone in use Indicates that the contact is currently using the phone Not available Indicates that the contact is not logged in or is unregistered Do Busy Indicates that the phone of the contact is busy with the Send All Calls feature active This icon also designates unavailability of a feature during a call Phone locked Indicates that the screen saver of the phone is on or the phone is locked ne No presence Indicates that although you have set up the presence tracking for a contact you cannot track the contact due to telephone server differences Bo Note You can view presence icons only if the presence tracking feature is configured for your deskphone Administrative messages Your administrator can send important messages such as notification of an early office shut down due to inclement weather or information about an imminent service interruption to your deskphone 14 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Telephone stand These types of messages can take any of the following forms A text message streaming across the top display line accompanied by an audible alert An audible alert broadcast through the Speaker or the headset if that device is active An interrupt screen notifying you that you are receiving an audio alert While receiving an audible alert you can switch between the Spea
4. 8 Press Save N OORA W N gt Visual alert for an encrypted call Using your Deskphone you can now see whether an incoming or an outgoing call is encrypted The secure status is indicated by the secure icon a padlock on the on the call status line 80 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Configuring simultaneous ringing for multiple phones using EC500 Note Only the connection to and from the phone instrument is encrypted This encryption may not extend beyond the call server Configuring simultaneous ringing for multiple phones using EC500 About this task Using the EC500 feature you can program your deskphone in such a way that the deskphone and your cell phone rings simultaneously when there is an incoming call With this feature you can answer office calls while you are away from your desk The system administrator has to add your cell phone number and program the desk phone Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off Extending a call to your cell phone EC500 About this task The Extend Call feature allows you to extend a call that is active on your office phone to your cell phone using EC500 Extension to Cellular This allows you to transfer an office call to your cell phone and move away from your desk This feature is programmed
5. o0xooooo WcooWco ooo coo Wo oo Wmo moo momcdmmabetannkana 73 Displaying your extension on outgoing CalS mens ah E n 74 ao E E N ANARKIS ANDA BR E RELA RA DEKAN ANA 74 Unparking a gal lina asam asas makam asi amankan 75 Seine up enhanced call pickup BSG an en na SN AE Na 75 Picking 0p a call ane an an NN 76 Picking up a call to another call pickup BED aneka EN NANANG ARE 76 Picking ap a call from your pickup Group aan 77 Calling someone in your morcom IRR ANN NA 77 Tono Ma O Gal ai aula ae 78 Recording a ann am aa ak aka ma aman 78 Rina Ona nn aan aa KANAN MAAN KAB RAGI NAN BAL Nai en HAN NAN 79 Intertapting a Gall with a whisper PAGE au NA Aa nb EN MAA an Ban 79 SENANG DUNE SUITE la basa Bh aa ala la Aa Dek AAA A ons mkn os aa 80 Visual alert for an enerypied Sala nan aa EA ms mn ma 80 Configuring simultaneous ringing for multiple phones using EC500 eoooooo WWomWoW WWW WWW 81 Extending a call to your cell phone EC500 RA AAN anaes 81 Chapter 15 Using the Ceri ai iiss scateetnasncapncnnnennscsninnsacccenmacnnstndsansdasacnneeennenadanes 83 Calendar appointment EN E eRe 83 eng aP Pon TTE aR 83 Chapter 16 Limited access during failover oooo oma 85 Chapter 17 About locking and logging in to and out of your telephone 87 Logging In to your deskphone amp 4ensiol ea aan dana a AA AADA EENEN AR AA BREAD AAA 87 Locking and unlocking your telephOMeco ayah 87 Logging out of your deskphone
6. 41 Beng Al CANS a aaa E en en an a na An GA akak 41 W EE TOR an Pn ES wea dale mae ca eta ae tates sca sane AN 41 Turning off call forwarding da ada aaa a T an ena 42 Chapter 6 Using the conference feature EEE T Ae AAA 43 ee a a Oa ea A A a Adding a person on hold to a conference call P E ANN NAN NN E 43 Putting a conference call on hold P dat Or rere a ng a P E 44 Chapter 7 Using bridged call appearances E E na 45 Answering a cal On a Bridged IM euina AA and da aaa AAA BAN ada 45 Joining Sasana bridged IS enek a aki a AD Making an outgoing call on a bridged NA Su ormas baba RAN Mma MR Da BA 45 Excluding others from bridging onto your GO aa aka 46 Transferring a bridged call to its own VOICE MaAII eee ne eeeceeeeeeeecaeeeneedeeae nee takkan 46 Independent alerting for each Bridged Call Appearance subse nba sates mea denai ere wa 47 Chapter 8 Using the Contacts feature memekak ann nenen nee aan anna naaa 49 Searching for a contact Pa neue cree maces one DR Pa Jonas ee ee eats ena 49 SG SSC IN cas en KANAK PEN ANN nanennamlasioriae ranean 49 Viewing a contacts ea aus BN PEONO a PER CONE an E ena A A D1 Pg EA Beene ou ab oe AA arr a unt ma on da Da aa AN AA a 52 Assigning specific ringtone to a contaci Bean Aa MEN ena Y Pe Pena maba Ba ALE AN A NN IR NE ANA NN BR ANE SANAM SAN ab 53 Chapter 9 Pai Main mimisan 55
7. Meng TE alll METER ana beam aki BAN 55 vono cal hiso an AAA A ee ets 56 Adding an entry from the call history to your contacts list Pa en SAN EA BEA AN GAN ells 56 Removing an entry from call history BI an aa an aan 56 ag all cal Mate aan AR AAA 57 an ea akan eer anes EET ER gi DT Chapter 10 Tracking presence information E N E E E E E E SA 59 Chapter TI About HOTNO riaa aaa i a a a 61 Chapter 12 About Team Button mmm 63 viewing ihe status of Monitored ANI A id AAA AAA ASAS KB AE ana 63 Answering an active call on a monitored xtenSiOM a coco ooo o o ooo cmoooo mooo SERAM Kes OM Speed dialing to a monitored AKSI yanng Sian A NN NAN INA 64 Setting the ringtone for Team Button Gam Cee rere ana aa Ma aan ET 64 Chapter 13 Receiving your messages oom 67 Kea Ee a ta bina ba Dini Abi AEA aaa BIAR PARI 67 6 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Chapter 14 About Fealures inn nn AAA An aa 69 PAS SSIS Ke RENA EEE E 69 Ue UTE aa NN Ba 69 Menteng oiher extensions ata DANG aero eta anes NN Ba 71 Assigning labels to pre assigned Autodial NUMbeTS ooooo oo oo oom 71 Seting up aume Cal DOCE na Mn usb RASA AA AAA GA a 72 Mampan auto TS TOU call a tas erna an aon AE BN Ka AAN AAN 72 Call Forwarding when your line is busy or if you do not ANSWEeT ooWoWoWoWoWo W WWW Wo WWW 73 Blocking your extension from displaying during Calls
8. Press Message to connect directly to your voice mail system This button is illuminated when you have voice mail messages waiting Navigation Arrows Use the right and left navigation arrows to navigate between menus or to move the cursor during text input Use the up and down navigation arrows to move from one line to another Phone Press Phone to view and manage your calls 10 Contacts Press Contacts to view the entries in your contact list 11 History Press History to view the history of your outgoing incoming and missed calls Avaya Menu Press Avaya Menu to configure options and settings access the browser log out or view network information Volume Press Volume to adjust the volume of the handset headset speaker and ringer 14 Mute Press Mute to mute a call in progress To take a call off mute press Mute again Using Avaya one X Deskphone SIP for 9601 IP telephone Overview April 2013 11 Introduction to the 9601 SIP Deskphone No Name Description 15 Speaker Press Speaker to use the speakerphone To take a call off speakerphone lift the handset or press Headset 16 Headset Press Headset to use the headset if connected Oo Note Only HIS headset cords are compatible with your phone Scrolling and navigation When navigating through the options and features on your telephone display use the navigation a
9. Right Left arrows to turn sounds on or off N OO fF ON gt 26 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Using options and settings 8 Press Save Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed If you do not want to hear error beeps set your error tone to Off Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Error Tones Press Change or OK or use the Right Left arrows to turn error tones on or off 0 NO JO Aw NN Press Save Setting key repeat delay About this task Use this procedure to set the time for which you must press the navigation key to start the auto repeat process You can select from the following options No Repeat Default Short Long Very Long Procedure 1 Press Avaya Menu 2 Select Options amp Settings gt Screen amp Sound Options gt Key Repeat Delay 3 Press Change or OK to toggle between the choices Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 27 Avaya Menu 4 Press Save Changing the language Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Language amp Region Press Select or OK Select Language Select a display languag
10. answer calls on that appearance or join a call in progress on that call appearance from your deskphone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged line About this task Answering a call on a bridged line is the same as a call on a primary line Procedure 1 Select the bridged call that you want to answer The ringing line is selected automatically If you are on another call when a call comes in to a bridged line you have to select the ringing line 2 Press Answer Joining a call on a bridged line Procedure 1 Select the bridged call in progress that you want to join 2 Press Bridge Making an outgoing call on a bridged line About this task When you make a call on a bridged line you are using another telephone user s line The caller ID associated with the call you are making may show the call as coming from you or coming Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 45 Using bridged call appearances from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person from the Contacis list or call the person from the History list Excluding others from bridging onto your cal
11. be sure no calls are in progress Alternately on the Feature menu select Phone Lock Note Complete any active calls or other telephone functions before attempting to lock the phone 2 Press the Lock softkey 3 To unlock your phone press the Unlock softkey and enter the password you use for telephone login Logging out of your deskphone extension Procedure 1 Press Avaya Menu 2 Scroll down and select Log Out 88 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Index A a A TR an an in 85 limited during failover ooooo 85 Active calS nn Kn nn AAA ena anakanak 81 directing to cell phone aaa 81 Administrative messages esen 14 about anaa Rn AN D lah 14 AGG isis nn A daan anhu Dan N 29 Applications ss 0120 std nanas kah laa 17 Appointment oom enannnnnnnnnn 84 reviewing calendar Woo 84 audio path inii aa na aan aman anna da 21 ONSNOOK EA EA AAA luasan 21 Auto intercom call ena anakan 72 AULOGIANING si nn AAA Benda NN KN 37 71 calling a person esa 37 setting up labels ooooooooooW oo TA automatic call back ema aaa Te Avaya MENU alasan ebi naa 47 ADOUE A AAA aa aan saia 17 OP UONS keintiman aan Sa 47 B bridged call appearance aaa 45 JOINING ea ests siete A a akan 45 Bridged call appe
12. by your system administrator Note Your system administrator sets the destination telephone number Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 Select the Extend Call feature 3 Press OK to send the call to your cell phone Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 81 About Features 4 Answer the call on your cell phone The call remains active on your deskphone so you can switch back to your deskphone at any time 82 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 15 Using the Calendar If your administrator has set up the Exchange Integration option through Avaya Menu gt Advanced Options you can integrate the Microsoft Exchange Server calendar with your phone When Exchange Calendar is active the phone displays the Calendar label beneath your last call appearance on the phone screen The phone displays the appointments in the order of their start times and removes them once the meeting time expires Calendar information is updated when you Log in to your phone Change the calendar settings e Go to the Calendar Press the Refresh softkey while viewing an appointment Calendar appointment reminders About this task If you have set the Exchange Reminder Time option to Yes the phone displays a pop up to remind you of the upcoming calendar appointments whe
13. databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud asso
14. deskphone displays presence icons in your contacts list to show the status of your contacts For more information on presence icons see Presence icons on page 13 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 59 Tracking presence information 60 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 11 About Hotline You can use the Hotline feature to dial a preconfigured number that your system administrator has already set for you To dial the hotline number lift your handset or press SPEAKER Alternatively if you are using a headset press HEADSET The deskphone automatically dials the number that your system administrator has configured for you Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 61 About Hotline 62 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 12 About Team Button You can use the Team Button feature to Monitor the status of the extensions of your teammates from your deskphone Answer any incoming call to the monitored station from your deskphone Speed dial to call a monitored station that is idle Hear audible alerts for the monitored extensions on your deskphone The following table shows different icons of the Team Button feature Icon Indication The monitored extension is idle The monitored extension is on anot
15. domestic environment it may cause radio interference Install and use the equipment according to the instruction manual Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 3 4 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Contents Chapter 1 Introduction to the 9601 SIP Deskphone oom 9 aa nas ng 10 Sr agan NA Nana oa BAN AMA AAN BA al NBA ERA 12 OIL FORMS aana 12 ee See En AAA AA A I I A A 13 ne O aa aa AAA 13 Administralve MESSAGES nn a AAA ask ala sir AKA AAA iban R 14 Telepon SAN ala Do Ha Eh MA TN AN A a E AEA SA Sa Gas 9 15 Viewing network INTONTAION ia ama aan saban saka kk kaka 15 Chapter 2 Avaya Sta NAN NN AA aa AA An NA AN 17 Uang onions ana an aa Ere erry yr tee tar aan Pa Na Pi AA Pl 17 Seng ihe Phone Sween on Calling SNN ANT AN lia 18 Displaying the phone screen when you get an incoming CAII aaa 19 Ea aN Um aaa ANN AN 19 ea OOE Nania 20 bangun na AN ena AU 20 Seting Me audio PE aa ren er Sa aka man en aan sn A a 21 Seting Jang SN anisa bkan Ak RIANA ONE 21 Ae IED eeke IMG na an Aa an na IE TT 22 Seting up aaa aaa aka bana aa iban 22 Gaining access to ihe favorite IE oma Maa maha enakan aan ala asa kn Gan 23 Personalizing button BES Jonan ah 23 Adusting the contrast of the ISP na omset kas ban RENA 24 Pan ne Mn PAE Au EN 24 Assigning ring tones to forwarded Galleys sein an ln EA EN 25 SS
16. gt Screen amp Sound Options gt Team Button Ring Type 3 ChageUse the right or left navigation keys to select the ringtone that you want to assign 4 Press Save Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 65 About Team Button 66 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 13 Receiving your messages Procedure Press the Message button to connect directly to your voice mail system The lit Message button and a red light on the upper right hand corner of your deskphone indicate when you have messages waiting You can use this feature only if your administrator has enabled this feature If you have any questions contact your system administrator Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 67 Receiving your messages 68 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 14 About Features This chapter describes the features of your deskphone Your administrator might have set up your deskphone with the features and the call appearances on one screen You can use Send All Calls and Call Forward features to forward incoming calls to other numbers When you enable the EC500 you can forward ca
17. kanan enteban asha 80 MUTING Calls secioni sinini i 33 N Navigation arrOWS c ceeecceeceeeeeeeeteeeeeseenaeeeeeeeeees 12 right and left aan 12 upand GOWN A iced na ana aa oma 12 Network information oooa 45 VIEWING Mi aan ane ena ena a 15 O On hook dialing ii na a a an aaa aaa iaiia 21 Options amp Settings 17 18 20 22 24 26 28 57 71 80 Se wa benni 001 ant n AAA 47 call history sne na ni ama 57 call pickup alert settings 26 Changing language mean 28 Changing ring pattern 24 configuring visual alerts 20 mute alert settings Wo 80 phone screen on Calling oooWoo 18 redial settings ooocooom 20 Setting Autodial numbers ooooo Ti setting call pickup ring tone 25 Setting dialing options aa 21 Setting favorites aaa 22 Setting speed dial numbers 22 outgoing calls sasies Dn a AA aaien adala 35 45 making a call ea 35 making a call on a bridged line 45 Outgoing all Sion aa ain nina ai 36 redialing a number ooooooWoo oo 36 Outgoing Calls oo 37 13 TA blocking extension display
18. match the contact you want to find 3 Press Call or the Line Appearance button to call the person or More then Edit to edit contact information Next steps If your administrator has set up a corporate contact list or database you can extend a search For information see Extended searching on page 49 Extended searching About this task If your system administrator has set up a corporate contact list or database and has made the extended searching feature available you can make a call to other users in your system by name Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 49 Using the contacis feature Procedure 1 Press Contacts 2 Press More gt Search 3 Use the dialpad keys to enter all or part of the first and last name of the person that you want to call 4 Press Search to start the search 5 If the search displays the name and number of the person that you want to call select the line on which the name appears and select an appropriate softkey from the following sofkeys Call To dial the number of the selected person Details To see detailed information about the selected person More and Contacts To add the selected person to your Contacts list Cancel To return to the Search screen 6 If the search does not locate the person that you are seraching press Cancel and use this procedure to perform a different search For example if you entered a partial first and l
19. pickup group About this task When your administrator has set up your phone as part of a pickup group use the Call Pickup feature to answer any other phone in the group Procedure 1 From the Phone screen scroll right to access the Features menu 2 If necessary scroll down to Call Pickup and press OK or just press the corresponding line button 3 Answer the call as you normally would Calling someone in your intercom group About this task If your system administrator has set up an intercom group you can call anyone in that group by pressing a few numbers Procedure 1 Before dialing scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Dial Icom and press OK or just press the corresponding line button The intercom group number shows next to the Dial Intercom feature and the next denotes the extension your administrator has predefined as your automatic intercom destination extension 3 Press the number s that corresponds to the destination extension 4 Press Enter or OK to activate the intercom call to that extension where the call appearance identifies the incoming call with your name followed by ICOM Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 77 About Features Tracing a malicious call About this task Use the Malicious Call Trace MCT feature to trace a malicious call Activating MCT alerts a controller to begin call tracing and
20. user B Procedure 1 Scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Whisper Page and press OK or just press the corresponding line button Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 79 About Features 3 Enter the extension you want to call 4 Press Enteror OK to immediately start dialing and deliver your message when the person you called answers Setting mute alert About this task You can use the mute alert feature to get an alertif you start to speak while you have put your phone on mute You can select any of the following alerts e Audible If you put a call on mute and start speaking the deskphone produces a beep after 15 seconds to notify that you have muted your phone Visual If you put a call on mute and start speaking the phones displays the Phone on mute message after 15 seconds on the phone status line Both Combines the actions and options of both audible and visual alerting If the mute alert feature is active and you put a call on mute the phone displays the Mute Alert on status on one of the call appearance lines You can press the line to deactivate the mute alert feature Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Mute Alerting Press Change or OK to toggle between the choices None Audible Visible and Both
21. AVAYA Using Avaya one X Deskphone SIP for 9601 IP telephone Release 6 2 2 16 603618 Issue 1 April 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link discla
22. April 2013 Monitoring other extensions at a glance Feature Name Common Abbreviation Send All Calls on page 41 SendAllCalls SAC or SAC with a third party s extension if applicable Interrupting a call with a whisper Whisper Act page on page 79 Presence Information on page 59 Presence Bridge Call Appearance on page BCA 45 Note If you have personalized labels for any of the features available to you the personalized label displays instead of the feature abbreviations shown here Monitoring other extensions at a glance About this task If your job requires that you cover or monitor phones for others your system administrator may set up busy indicators so that you can see whether an extension you cover is idle or busy at a glance Extensions you can monitor with busy indicators show the word Busy next to the extension number Procedure 1 From the Phone screen use the right arrow key to scroll to the Features screen 2 Press System Numbers to display the System Numbers menu 3 If necessary scroll to the line button for the extension you want to check If that extension is in use the busy indicator displays next to the word Busy 4 To call a monitored extension scroll to the applicable line and press the line button associated with that extension Assigning labels to pre assigned Autodial numbers About this task Autodial numbers are frequently called n
23. DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER 2 Using Avaya one X Deskphone SIP for 9601 IP telephone REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or uni
24. SxS aa Ma AA Ki aa Pe his 88 ena aaa aaa aaa Reena 89 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 7 8 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Chapter 1 Introduction to the 9601 SIP Deskphone Your deskphone provides many features including a Phone screen to view and manage your calls call History a Contacts list an integrated WML browser a menu of options and settings and access to your Voicemail All the functions and features described in this user guide might not be available on your deskphone If you find that a function or feature is not available please contact your system administrator Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 9 Introduction to the 9601 SIP Deskphone Overview The following section describes the display keys buttons and the associated features that are available on the deskphone gt gt 2 Abcdefghijklmnop Abcdefghijkimnop Softkey1 Softkey 2 Softkey 3 4 Figure 1 A 9601 deskphone The following table provides descriptions of buttons and features of the 9601 deskphones No Name Description 1 Message waiting An illuminated red light in the upper right corner of your indicator phone that indicates that you have a voice mail If Visual Alerting is enabled this light flashes when you receive an incoming call In addition to the message waiting indicator the Message b
25. T or the call appearance line the phone displays the plus softkey on the screen 3 Dial the number that you want to call Making a call using a Click to dial link Procedure 1 Select the line with the link for the person or number you want to call 2 Press the line button corresponding to the line with the link or press OK The deskphone initiates a call to the person or number associated with the click to dial link Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 39 Making a call 40 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 5 About forwarding calls You can forward your incoming calls to another number or to voice mail When the Forward button light is on one or more of the forwarding features are active The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available on your extension contact your system administrator Send All Calls About this task When Send All Calls SAC feature is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone a Send All softkey appears on the Phone screen for idle calls You can also turn Send All Calls
26. To return to the list view press More and then pressBack Adding an entry from the call history to your contacts list Procedure Press History Select the number you want to add to your Contacts list Press More and then press Contact If necessary edit the name and telephone number oa A OO N gt Press Save Removing an entry from call history Procedure 1 Press History 2 Select the number you want to delete 3 Press More and then press Delete 56 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Clearing all call history entries 4 Press Yes to confirm the deletion Clearing all call history entries About this task Clearing all entries from the call history deletes all of the entries for the specific list you are viewing For example if you are viewing the Outgoing calls list only outgoing calls are deleted Procedure 1 Press History 2 Press More twice and then press Clear All or OK 3 Press Yes to confirm Turning off call history Use this task to turn History on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call history log Procedure 1 Press Avaya Menu 2 Select Options amp Settings gt Application Settings 3 To select the type of call logging that you want to turn off perform one of the following actions To turn of
27. UNMED cl cal PMCS an an Ba 25 Singa AP A nn naa AAA AAM bas Rastucnaa AKA AAA AAA AA 26 Tuming button dik sounds on and Da 26 Taming error tones ON OF Oka ash ha Ia aa AA 27 Senin key Tepel dolay na ASN AN BIAK ANN Peak nls aa ana 27 Changing the language nonesis kkn 28 Senna ME nme TOME oa as Kan ak AAA AN A A 28 Turning automatic gain control OM Or OM nn inn A AAA KI N A 29 51 Tels oc ea EE T E EE ES E A EE aaa aa aa aa Ba 29 Bg Te WE DON aaa aaa aaa aa terre reer 30 Chapter 3 Answering a CON cso ee 31 sending an incoming call to yoce Ann AA AAA 32 Ina e aO E 32 PRG a COn NN aa anna 32 PUG a Call oo enam aah 33 oo aa E E A AU EIE E E ia ah BE an RK 33 Chapter an an a a aiai 35 Making an emergenoy Ce Anna nn Bi aa AA AAA aa aik 35 Redang a BA nn an aa aka maa am aa Bni BAM AN aa ANN 36 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 5 Speed dialing a person Pe a ena Aa aa ia 36 Autodialing a pre assigned MULAN ALAN ANA eer DT Making a call using edit dialing sm E NN a ert rrr 37 Calling a person rom ihe contacts Wel nan ba sama ak BAHASA AAA tiene 37 Calling a person from the call history an aa 38 Calling a peron an Ni nana 38 Dialing an E 164 number mma es 39 Making a call using a Click to dial link Keta node ka aa an aan Sa E NG ARA BAN 39 Chapter 5 About kendala calls Se Re aaa San aa E NA Sen a ana en Aa a aaa
28. You can press the corresponding line button LED to answer the call Procedure Answer an incoming call in one of the following ways If you are not on another call lift the handset or press Speaker OK or Answer to answer the call using the speakerphone or press Headset to answer using the headset e If you are on another call from the Phone screen scroll to the line with the incoming call and press Answer or OK The deskphone automatically answers the incoming call and puts the previous call on hold If you are on another call and the deskphone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call you can press Answer to automatically put the first call on Hold when you answer the new call Alternately you can press Ignore to automatically drop the first call when you answer the new call To automatically display the Phone screen whenever you receive an incoming call set the Phone Screen on Ringing option to Yes Oo Note To automatically display the Phone screen whenever you receive an incoming call set the Phone Screen on Ringing option to Yes For more information see Displaying the phone screen when you get an incoming call on page 19 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 31 Answering a call Sending an inc
29. act in your local phone book Hence when you receive an incoming call you can identify the caller based on the ringer that your deskphone plays If you have not specified a ringtone for a contact the deskphone plays the default ringtone Procedure Press Contacts Select the contact for which you want to assign a ringtone and press Details Press Edit Scroll to Ringer oa A OO N gt Use the right or left navigation keys to select the ringtone of your choice Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Deleting a contact 6 Press Save Deleting a contact Procedure 1 Press Contacts 2 Select the contact you want to delete 3 Press More gt Delete 4 Press Yes to confirm or No to cancel Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 53 Using the contacts feature 54 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 9 Call History The History screen provides a list of recent calls with information about call disposition such as missed answered or outgoing with the caller name and number call time and call duration Note The caller number is displayed only if available Call History also shows bridged calls If you are a member of a call pickup group any calls you picked up for another person or you missed and were answered by someone else in you
30. an alternate server may cause your phone to become inoperable The following conditions apply when your telephone is in failover mode Messages like Acquiring service if telephone registration has not completed Link recovery Limited phone service if the telephone is unable to log in to any of the servers and Calls may be lost may inform you of a failover situation e If you are on a call when failover occurs that call will remain active You cannot initiate new calls while your phone transitions to the alternate server Certain softkeys may not display and their related functions may be unavailable until transition to the alternate server is complete e Call connection may take longer than usual During the transition to a new server any active conference calls call transfers and held calls may be dropped Incoming calls may not reach you such calls may go to voice mail Emergency calls may or may not work depending on the stage of failover and the functionality available on the alternate server Once the transition to a new server has occurred bridged call appearances are available Despite a Log Bridged Calls option setting of yes bridged calls are not logged during failover but are available once the phone transitions to the alternate server Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 85 Limited access during failover 86 The Message Waiting Indicator i
31. and on the applications available to you Note The menus and sub menus that appear depend on how your extension was administered Some options or sub menus may not be available Contact your System Administrator if you have any questions e Options amp Settings Browser Network Information About Avaya one X Log Out Options amp Settings lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern set up favorites assign speed dial entries and more Browser contains additional Web based applications If your administrator did not configure the browser option for your deskphone your deskphone will not display the browser option Network Information shows a summary of network related parameters for your phone and provides diagnostic information If your administrator has set up Web applications this option appears under the Phone Settings menu instead About Avaya one X provides the release number of your telephone software Log Out lets you sign off the phone to protect your settings or to allow another user to log in Using options and settings The Options amp Settings menu contains the following submenus Submenu names Description Call Settings Includes choices for automatically displaying the Phone screen when you get an incoming Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 17 Avaya Menu Subm
32. and press Assign 8 Scroll to the contact you want to assign and Select 9 Select the telephone number you want to assign 10 Press Select or OK Setting up favorites About this task Use this task to create a list of favorite contacts or features for quick access You can include up to nine favorite items in the favorite list Procedure 1 Press Avaya Menu 22 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Using options and settings 2 Select Options amp Settings gt Set Favorites 3 Select an unassigned line 4 Perform one of the following actions To add a favorite contact press Contacts To add a favorite feature press Features 5 Scroll to the required contact or feature that you want to add and press Select or OK Gaining access to the favorite list About this task Use this task to gain access to the favorite list for quick access to a contact or a feature Procedure 1 Scroll past through the last call appearance 2 Highlight the required contact or feature 3 Press Call or Select as applicable Personalizing button labels About this task You can change the labels that are displayed for your extensions features and system numbers or speed dial buttons For example you can change the label for your extension to My Line You cannot edit Autodial buttons labels using this procedure For information see Assigning labels t
33. arance esa 45 abai aa ee A eee ey 45 Bridged Calls ise cite ceed ieee saman maa eae 45 ANSWETING ee nenen ea a na nan naaa 45 BOGGINO ena A aa anal a ia 46 Browser WML anna nan 29 busy INGICALOM aaa ni aT wie 71 button click SOUNGS Jean 26 CON GUTING Lai mendisain ak 26 Button labels cooWo W oo WoWoWoW WWW Wan 23 personalizing Mit ian 23 Button labels restoring to default labels 23 Cc Calendar nn A A NA A 83 84 DOU nn A A et nn said tei A Aan S 83 Ka SA an AN AAA NANA An 83 reviewing appointments ON oooooWo 84 Using Avaya one X Deskphone SIP for 9601 IP telephone Gall oa D A A 79 SAUD ACK aa A a AA an anna 72 Call history ena a naaa aaaaaaa 38 calling MOM senose ani i 38 Call History namakan 13 ICONS sce A A A teen trainees 43 Call history IOG ooooooWoo WWW Jln 55 AD Ot A an AA A NS 55 Call parking ena nanas 74 Call PICKUP si nn anna ana 77 call pickup alert indication 26 Segan need ne aon una ana 26 Call Timers ooooooW ena 19 displaying Lin eta asasi 19 Call umparking oooWoooJnlanannnnnnnan 75 Call Bro Ged nairean ne uga uh 46 transferring to its voice Mail 46 Calling en nella awan enakan Kamus 39 using a click to dial link 39 Calli
34. ast name enter the name in its entirety and search again Viewing a contact s details Procedure 1 Press Contacts 2 Select the contact you want to view 3 Press Details to see the information available for that contact Selecting Details is the only way to dial a second or third number for a contact 4 Press the appropriate softkey to call or edit this contact delete this contact or return to the Contacts screen 50 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Adding a new contact Adding a new contact About this task You can add up to six numbers for a contact Selecting track presence as a type allows you to track the contact s telephone presence for example not logged in logged in in use or sending all calls to another number Procedure 1 Press Contacts 2 Press New 3 Enter the first and last name using the dialpad Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed e If the characters are on the same key pause before entering the next character e To enter a space press 0 Enter remaining letters or numbers To delete the last character press the Bksp softkey Oo Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you wan
35. ciated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya April 2013 Comments infodev avaya com Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support VCCl Class B statement This is a Class B product based on the standard of the VCCI Council If this is used near a radio or television receiver in a
36. e Press Select or OK Press Yes to confirm the selected language Oo ON OO OC BR O N gt Setting the time format You can change the way the time displays on your screen The time format is either 12 or 24 hours Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Language amp Region Press Select or OK Select Time Format Press Select or OK Press Change or OK or use the Right Left arrows to change the time format Oo ON Oa A WwW N gt Press Save 28 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Browser Turning automatic gain control on or off About this task The automatic gain control AGC automatically adjusts the audio output level to achieve a constant and better quality audio Procedure Press Avaya Menu Options amp Settings Press Select or OK Advanced Options Press Select or OK Automatic Gain Control Press Select or OK Select the Handset Headset or Speaker for which you want to turn AGC on or off Change or OK to turn AGC on or off 10 Save oOo N O OF OO N gt Browser Your deskphone includes WML Web browser capability to use additional applications The applications available through the Web browser vary depending on how your system administrator has configured your deskphone For more information contact your s
37. ectivity features and functionality If a disconnect or switch from one server to another occurs your phone goes into failover mode to keep it operating while alternate server resources are established Depending on the server your phone is on a Failover icon may appear on the top display line to notify you that failover is in effect Failover has different stages For example while your phone transitions to a new server it is in limbo and functionality may be limited Then when the alternate server is active your phone assumes the functionality available on that server which may not be the same as your original server When the original server is restored your phone transitions back failback and functionality may again be limited during the transition When your phone is back on the original server normal functionality is restored Failover and failback are automatic you have no control over failure mode Keep in mind that during failover certain features may not be available and telephone functionality may be limited Check the softkeys at the bottom of the display to determine the actions you can take during failover also try the Phone button to display the Home screen for possible actions Q Important Do not log your telephone off during failover or until normal service is restored on your original telephone server Logging off during failover during transition to or from an alternate server or while your phone is active on
38. ed 2 If you are working with a redial list scroll to the number you want to call and press Call or OK Your system administrator can disable Redial functionality Speed dialing a person Procedure On the Phone screen press and briefly hold the dialpad key assigned to the person you want to call Or if speed dial numbers are assigned to a button module attached to your phone press the button assigned to the person you want to call To assign speed dial numbers to up to 10 contacts see Setting up speed dialing on page 22 36 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Autodialing a pre assigned number Autodialing a pre assigned number About this task Your system administrator may set up frequently called numbers such as Information Technology or the Help Desk as Autodial numbers so you can dial them with one touch Making a call using edit dialing Before you begin Your system administrator has to authorize this function To set up edit dialing see Setting dialing options on page 21 About this task Using Edit dialing feature you can edit the number before actually dialing by using the Bksp softkey Using softkeys you can change the number character format or backspace to edit the number before actually dialing it Using the Bksp softkey you can edit the number before actually dialing it Procedure 1 From the Phone screen enter the number you
39. elect Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Redial Press Change or OK or the Right Left Arrows to toggle between One Number and List 8 Press Save N O ORAON gt Configuring visual alerts About this task When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off Procedure Press Avaya Menu Select Options amp Settings Select Call Settings Select Visual Alerting on A OO N gt Press Change or OK or use the Right Left arrows to turn Visual Alerting on or off 20 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Using options and settings Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call Procedure Press Avaya Menu Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Audio Path Press Change or OK or use the Right Left arrows to change the Speaker or Headset setting N OORA W DYN gt 8 Press Save Setting dialing options About this task Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial the number you want off ho
40. elect Screen amp Sound Options 5 Press Select or OK 6 Scroll to Call Pickup Ring Type 7 Select the ringtone using the right or left navigation keys 8 To set the type of alerts for call pickup select Call Pickup Indication Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 75 About Features 9 Select the call pickup indication type using the right or left navigation keys 10 Press Save Picking up a call to another extension About this task When your administrator has set up this feature you can answer a call ringing at another extension without having to be a member of a pickup group Procedure 1 Scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Directed Call Pickup and press OK or just press the corresponding line button 3 Answer the call Picking up a call to another call pickup group About this task When your administrator has set up this feature you can answer a call ringing at a phone in a Call pickup group other than your own Procedure 1 Scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Extended Call Pickup and press OK or just press the corresponding line button 3 Answer the call as you normally would 76 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Picking up a call from your pickup group Picking up a call from your
41. enu names Description call when you place a call or when you answer a Call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more Set Speed Dials Lets you assign speed dial numbers for up to ten contacts so a long press of a single digit initiates a call to that person See Setting up speed dialing on page 22 for more information Set Favorites Lets you build a list of up to nine favorite contacts or features See Setting up favorites on page 22 for more information Application Settings Includes choices for personalizing button labels turning call on or off and including bridged calls in your call History Screen amp Sound Options Includes choices for adjusting your phone s brightness and contrast ring pattern background logos and button clicks and error tones text size and phone screen width Language amp Region Includes choices for setting the display language and the time format Advanced Options Includes choices for integrating other applications like Microsoft Exchange Server with your phone You can also set AGC Automatic Gain Control for your headset handset and or speaker audio Setting the Phone Screen on calling About this task Set Phone Screen on Calling to Yes to automatically display the Phone screen when you place a Call Procedure 1 Press Avaya Menu 2 Select Options amp Settings 3 Press Selec
42. er you hear a confirmation tone 4 Press OK to turn call forwarding off if it is already on Blocking your extension from displaying during calls About this task You can override the system default setting to display your extension on outgoing calls Use the Calling Party Number Blocking feature to prevent your number from displaying Procedure 1 From the Phone screen scroll right to access the Features menu Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 73 About Features 2 Select CPN Block To stop calling party number blocking see Displaying your extension on outgoing calls on page 74 3 Press OK 4 Enter the extension number you do not want the called party to see 5 Press Enter or OK to start calling party number blocking Displaying your extension on outgoing calls About this task If you used the CPN Block feature to block your extension s display on calls you make you can change it back using CPN Unblock CPN Calling Party Number Unblock lets parties you call see your extension Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select CPN Unblock To set up calling party number blocking see Blocking your extension from displaying during calls on page 73 3 Press OK 4 Enter your extension number 5 Press Enter or OK to stop calling party number blocking Parking a call About this task Use the Call Park feat
43. f logging your calls select History To turn off logging the bridged lines select Log Bridged Calls 4 Press Change or OK to turn call history logging on or off 5 Press Save Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 57 Call History 58 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 10 Tracking presence information You can use the Track Presence feature to view presence information of users in your Contacis list With the Track Presence feature you can see whether the person you want to get in touch with is available or not and receive an indication of when that person is available to receive a call In addition when you are on a call other users can see that you are busy and they can call you later or contact you using another method To see the presence information of a contact you must first set the Track Presence option to Yes for that particular contact You can turn on the Track Presence option while adding a contact You can also choose to turn the Track Presence option on or off by editing the details of a contact For more information on adding and editing a contact see the chapter Using the contacts feature Oo Note You can see the presence information of your contacts only if your system administrator enables the presence feature for your extension To view the presence information about your contacts press CONTACTS The
44. ference is active Conference is on hold Use the Display More key to see more information on the selected line NA NA The call in progress is muted The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button Q Presence icon indicating this contact s phone is busy with the Send All Calls feature active This icon also designates that a feature is not available at this point of a Call A Icon indicating the telephone is not connected to its network and is operating in failover mode Some features may not be available or work correctly See Limited access during failover for information Call history icons The following icons indicate the types of calls Icon Name Description Cs Missed call Indicates that you did not answer the call or had forwarded the call to your voice mail af Answered call Indicates that you have answered the call e Outgoing call Indicates that you have made the call Presence icons The following icons indicate the presence status of a contact Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 13 Introduction to the 9601 SIP Deskphone Icon Name Description a Available Indicates that the contact is available that is the contact is registered or logged in and the phone of the contact is in an idle state
45. her call to a different extension G D The monitored extension is idle but the user has forwarded all incoming calls The monitored extension is on another call and the user has forwarded all incoming calls to another extension Viewing the status of monitored stations Procedure 1 Go to the Features screen 2 Scroll to view the status of all the monitored stations Oo Note The Team button screen remains active till you close the screen Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 63 About Team Button Answering an active call on a monitored extension Procedure 1 Go to the Features screen 2 Scroll to select the monitored extension for which you want to answer the incoming call 3 Press Select or OK Speed dialing to a monitored extension Procedure 1 Go to the Features screen 2 Scroll to select the extension that you want to call 3 Press Select or OK The deskphone makes a call to the selected extension Oo Note The deskphone to which you make the call must be in the idle state Setting the ringtone for Team Button About this task For the Team button feature you can assign a specific ringtone for the monitored extensions Procedure 1 Press Avaya Menu 64 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Setting the ringtone for Team Button 2 Select Options amp Settings
46. hone conversations Before using the OTR feature you must understand and comply with these laws 3 Hang up to stop recording Making a priority call About this task Use the Priority Calling feature to provide a special type of call alerting between internal telephone users including the attendant The called party hears a distinctive ringing when the calling party uses Priority Calling Procedure 1 Before dialing scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Priority Call and press OK or just press the corresponding line button 3 Enter the extension you want to call 4 Press Enter or OK to immediately start dialing the priority call to that extension where the call appearance will show the incoming call as a priority call Interrupting a call with a whisper page About this task Use the Whisper Page feature to interrupt or barge in on another user s call and make an announcement This feature is unique because only the person on the paged extension can hear the page Other parties on the call cannot hear the page and the person who makes the page cannot hear anyone on the call If the paged user has a display telephone the paged user can see your caller ID For example users A and B are on a call You have an urgent message for user A and make a whisper page All three users hear the tone that signals the page but only user A hears the page itself You cannot hear
47. imer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO
48. ker handset and headset can terminate the pushed audio content by going on hook and can adjust the volume as you normally would during a call Telephone stand If you have placed the phone vertically for wall mounting reverse the tab located under the switchhook in the top ear piece pocket on the phone to ensure that the handset is in the correct position You need a small screwdriver to lift the tab after it is reversed Viewing network information Your system administrator might ask you to check certain phone or network settings to investigate problems You can obtain network information from the Avaya Menu Network Information has seven different screens for viewing the options Audio parameters IP Internet Protocol parameters Quality of Service Interfaces Your system administrator will instruct you further as to which network information options and settings are needed Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 15 Introduction to the 9601 SIP Deskphone 16 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 2 Avaya Menu You can use Avaya Menu to adjust and customize options and settings for your telephone access additional Web based applications get information about your phone and network settings and log out When you press Avaya Menu you see one of the following menus depending on how your administrator has set up your system
49. l About this task Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a specific call You can activate exclusion only during an active call Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 Scroll down to Exclusion and press OK or just press the corresponding line button When you activate Exclusion during a call all parties except you and the calling called party are dropped from the call Transferring a bridged call to its own voice mail About this task Use the Transfer to Voice Mail feature to transfer a call you took on a bridged line to its voice mail Procedure 1 During an active bridged call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Transfer to Voice Mail 46 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Independent alerting for each Bridged Call Appearance 3 Press OK or Enter to transfer the bridged call to its respective voice mail system Independent alerting for each Bridged Call Appearance You can use the Independent alerting for each Bridged Call Appearance feature if your system administrator has enabled the feature for your extension The four options available are the following On The deskphone plays a ringtone when there is a call on the bridged appearance Off The deskphone does not play an a
50. lert ringtone when there is a call on the bridged appearance Delayed The deskphone plays an alerting melody after a delay if a call on the bridged appearance is not answered Your administrator can configure the delay Abbreviated The deskphone plays a single beep to indicate a call on the bridged appearance Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 47 Using bridged call appearances 48 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 8 Using the contacts feature Searching for a contact You can jump to a certain group of letters in your Contacts list by pressing the associated dial pad button For example if you press 3 the Contacts list might display entries starting with D E F or 3 depending on how you set up your contacts With each successive dialpad key press the Contacts list drills down to display matching entries Note On hook dialing must be disabled to allow this type of Contact search to enable disable on hook dialing see Setting dialing options on page 21 Procedure 1 Press Contacts 2 Using the dialpad start typing the name for which you want to search Keep in mind how your Contact list is set up If you set up your contacts as Last Name First Name start typing the letters of the last name If you have set up your Contacts using a different scheme type the most likely letter s that would
51. ll 5 Press the Call softkey or the OK button Calling a person from the directory About this task If your administrator has set up a company directory you can use the Contacts button to search through the directory then call the person you found Note Use the Contacts button on the phone to initiate either a directory search as described here or to find a contact on your personal Contacts list To locate a person on your Contacts list see Searching for a contact on page 49 Procedure 1 Press Contacts 2 Press More 38 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Dialing an E 164 number 3 Press Search A Enter the person s full or partial first name if desired To enter all or part of the last name only skip this step and the next and scroll down to the Last Name field 5 Press OK 6 Enter the person s full or partial last name 7 Press Search or the OK button to start searching the directory 8 When the person you want displays press Call to call the person Dialing an E 164 number About this task E 164 is a standard format of international public telephone numbering An E 164 number can have up to 15 digits and is preceded by a plus sign Use the following procedure to dial an E 164 number Procedure 1 Lift the handset 2 Press asterisk twice to display the plus sign If you are using the SPEAKER the HEADSE
52. lls from your desk phone to your cell phone Other features like Call Park Call Pickup Extended and Transfer to Voicemail may be available on your Features menu The features available depend on what your administrator has assigned to your phone Accessing the Features menu About this task Use this task to gain access to the Features menu The option on the Features menu display one of the following icons The Dicon Indicates the feature is available The Ml icon Indicates the feature is activated i The icon Indicates the feature is not available For models with LEDs the LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on Procedure Use the right navigation button to gain access to the Features menu To return to the main Phone screen press Phone or scroll to the left Feature Table Feature names are often abbreviated to fit your deskphone or button module display area Use this table as a cross reference to standard feature names and their corresponding common abbreviations Depending on how your system is administered not all features shown here may be available to you For detailed information about a feature click its link in the Feature Name column Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 69 About Features Feature Name Common Abbreviation Autodialing a pre assigned number on page 37 Phone number or exte
53. n the Exchange Reminder Time that you set is reached Procedure When you get a reminder perform one of the following actions To ignore the reminder now but to be reminded after the snooze period press Snooze To ignore the reminder completely press Dismiss Reviewing your appointments You can use your phone to review your calendar appointments at any time Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 83 Using the Calendar Procedure 1 Scroll to the last call appearance on your phone screen 2 Select Calendar The phone displays the appointments in the start time order 3 Press OK 4 Perform one of the following actions To move backward or forward from one appointment to another press Prev or Next e To call the person with whom you have the appointment press Call Oo Note The telephone number of the person must be present on the Appointment Detail To update the calendar with any new appointments that you have set up on your calendar press More and then press Refresh To exit the calendar and return to the phone screen press More again If you pressed More and want to re display the previous set of softkeys press More and then press Exit 84 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 16 Limited access during failover One or more telephone system servers provide your phone with its conn
54. ng a MUMBET isian nan Laa A aa 37 using Autodial cak 37 calling a person nda aa A AA a 36 using speed dial aan 36 calling a person from the contacis list 37 calling intercom group esa 77 Calling using intercom eka 77 Calling USING INtErCOM aaa 72 CN CK to diah reid annisa ama aman 39 making a Call USING oooooWooooo 39 Conference calls oooooooW oo 43 44 adun A ane a taf nan Tahan gamat 43 putting a call on hold o ooooooWoWooo 44 Setting UP ee esa e naaa ena n naaa aa aaa 43 Conference Calls ooW oo 43 adding a person on hold oooooooWoWoWo 43 CONMTAGIS 202 Mentan aka aan 37 49 50 52 53 56 adding from call history oooooo WoWoWoWoW 56 calling a person ooooooWW Woman 37 deleting ee 53 editing Pe A AA Si a Ka angan 52 Searching ear enak n anna naaa 49 selecing a a A A a AA 50 Contacts nn An inai ketan ad a A ai 49 51 abu ena A 49 adding a new contact oooooooo 51 Coverage a a A Ran 41 April 2013 89 D Headset AGC Ann ann an Mn Ka Aa ae 29 TEA AAA a AA banana 38 Dial intercom call aa 77 Calling from nn aa 38 Dialing Options ooooooooooooooooooo 21 History aan 55 57 Setting NA DAA 21 clearing all call entries
55. nsion set up by your administrator as an auto dial number followed by a telephone icon or Autodial Making an auto intercom call on page 72 Auto Icom Auto In Setting up automatic call back on page 72 Auto Callback Forwarding calls on page 41 Cfrwd or CFrwd with a third party s extension if applicable Call Forwarding when your line is busy or if you do not answer on page 73 CFBDA Parking a call on page 74 Call park Picking up a call from your pickup group on page 77 Call pickup Blocking your extension from displaying during calls on page 73 CPN Block Displaying your extension on outgoing calls on page 74 CPN Unblock Calling someone in your intercom group on page 77 Dial Icom Picking up a call to another extension on page 76 Dir Pickup Configuring simultaneous ringing for multiple phones using EC500 on page 81 EC500 Excluding others from bridging onto your call on page 46 Exclusion Extending a call to your cell phone EC500 on page 81 Extend Call Picking up a call to another call pickup group on page 76 Ext Pickup Tracing a malicious call on page 78 MCT Act Recording a call on page 78 Audix Record Making a priority call on page 79 Priority Call Using Avaya one X Deskphone SIP for 9601 IP telephone Comments infodev avaya com
56. o pre assigned Autodial numbers on page 71 Procedure Press Avaya Menu Select Options amp Settings Select Application Settings Select Personalize Labels Press Select or OK Select the label you want to edit If the label you want to edit is on the Features menu scroll right to access the Features menu and select the label you want to edit If the label you want to edit is Oona A OON Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 23 Avaya Menu on the System Numbers menu scroll right twice to access the System Numbers menu and select the label you want to personalize Press Edit 8 Edit the label using up to 13 characters Press More then Clear to clear all text fields and start over 9 Press Save or OK You may revert back to the default button labels by selecting Options amp Settings gt Application Settings gt Restore Default Button Labels and pressing Default Adjusting the contrast of the display Procedure oa A OO N gt Press Avaya Menu Select Options amp Settings gt Screen amp Sound Options gt Contrast Press Change or OK Scroll right or left to adjust the contrast Press Save or OK Changing the ring pattern 24 Procedure O o A OUO N gt Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Scroll to and
57. ogging in to and out of your telephone Logging in and out maintains your preferences call information and options if you share a telephone with other users Logging in to your deskphone extension About this task Log in from the initial screen when it prompts you for your Username Procedure 1 Enter the extension number your system administrator has assigned to you for login 2 Scroll down to Password 3 Enter the password your system administrator has assigned to you 4 Ifyour system is set up to allow visiting user privileges use the right or left navigation arrow to indicate whether you are this phone s primary user Yes or whether you are a visiting user of this phone No 5 Press Enter or OK Locking and unlocking your telephone About this task Locking your phone when it is idle prevents it from being used to make a call with the exception of an emergency call When locked a padlock symbol displays and the only actions you can take are to receive calls make an emergency call or unlock the phone Locking your phone does not log it out you are still logged in but must enter your login password when you unlock the phone If you press a button that is not allowed on a locked phone an error beep sounds Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 87 About locking and logging in to and out of your telephone Procedure 1 If the Phone screen is not displayed press Phone To lock the phone
58. ok dialing Or you can set edit dialing which mimics how you dial a call on a cell phone you can enter all or part of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey Note Edit dialing may not be available to you depending on how your system is administered Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Dialing options Oona A OO N gt Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 21 Avaya Menu If your telephone does not display this option your administrator has not made this feature available 7 Press Change or OK or the Right Left Arrows to toggle between On hook and Editable When on hook dialing is in effect dialpad edit dial searches are not available 8 Press Save Setting up speed dialing About this task Use this task to assign speed dial numbers to your contacts You can assign speed dial numbers to up to 10 contacts Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Scroll to Set Speed Dials Press Select or OK To unassign an existing speed dial contact scroll to the line you want to un assign and Clear Proceed to the next step to reassign that number Oona A OUO N gt N To add a speed dial contact scroll to the first unassigned line
59. oming call to voice mail Procedure To send an incoming call directly to voicemail from the Features menu select Transfer to Voicemail Ignoring an incoming call Procedure Press Ignore to turn off the ringer for an incoming call Putting a call on hold Procedure 1 Press Phone to view the main Phone screen if necessary 2 If you are not active on the line you want to put on hold select that line 3 Press Hold Note The phone might display a hold timer when you put a call on hold For more information see Configuring call timers on page 19 4 Press Resume or the line button of the held call to retrieve the call Your system administrator may have administered the Hold Recall feature which alerts you visually and with a priority ring to remind you of a held call after a certain period of time 32 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Muting a call Muting a call About this task While on a call you can mute the microphone of your phone so that the other party cannot hear you You can configure your deskphone to alert you if your dekphone is on mute The alert can be an audible beep and a visible indication on the top line of your deskphone Procedure 1 Press Mute during a call so that the other person on the call cannot hear you 2 Press Mute again to unmute the call Oo Note When the call is muted the Mute button light is on and the to
60. on or off by using the telephone Features list Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select Send All Calls 3 Press OK or press the line button on which Send All Calls appears to turn Send All Calls on or off Turning on call forwarding About this task Use this task to forward your calls to a specified number Procedure 1 Press the right navigation button to gain access to the Features menu 2 Select the forwarding feature that you want to activate Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 41 About forwarding calls 3 Press Select or OK to turn the call forwarding feature on 4 Enter the destination number to which you want to forward your calls and press Enter Turning off call forwarding About this task Use this task to turn off any call forwarding feature that you activated Procedure 1 Press the right navigation button to gain access to the Features menu 2 Select the active call forwarding feature that you want to turn off 3 Press OK 42 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 6 Using the conference feature You can use conference calls to speak with people from different locations on the same call Additional conferencing options may be available through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Se
61. p Sound Options Press Select or OK Select Call Pickup Ring Type Oona FF OO N gt Press Change or OK or use the Right Left Arrows to toggle from one ring tone number to another Each tone sounds briefly as you move to it 7 If desired press Play or OK to listen to the ring tone Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 25 Avaya Menu 8 Repeat the last two steps until you find the ring tone you want for calls within your pickup group 9 Press Save to make it your call pickup ring tone Setting call pickup alerting About this task Use this task to set up call alerting on your deskphone Call alerting provides an audible or a visual alert on your deskphone when you receive a call from any member of your call pickup group You can select from the following options e Audible Provides an audio alert Visual Provides a visual alert Both Provides both audio and visual alert None Provides no call pickup alert indication Procedure 1 Press Avaya Menu 2 Select Options amp Settings gt Screen amp Sound Options gt Call Pickup Indication 3 Press Change or OK to toggle between the choices 4 Press Save Turning button click sounds on and off Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Button Clicks Press Change or OK or use the
62. p line displays the Mute icon Transferring a call Procedure 1 Select the active call appearance line on which the call that you want to transfer appears 2 Press Transfer 3 Dial the number or call the person from the Contacts list or from the History list 4 If your administrator configured unattended transfers for your deskphone you can hang up without announcing the call Otherwise press Complete or OK Note Unanswered transfers may be returned to your telephone as a recalled transfer In this case you hear a priority ring and see the display message Return next to the call Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 33 Answering a call 34 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 4 Making a call About this task If you are not on a call simply dial the number you want to call Use the Phone screen to view and manage calls Press Phone to view the main Phone screen at any time When the Phone screen is displayed press Phone to move to the top of the call appearance list Procedure Lift the handset or press Speaker or Headset if applicable or a line button for an available line Making an emergency call About this task You do not have to be logged in to make an emergency call If emergency calling was set up by your system administrator the Phone screen has an Emergency softkey to immediately connect
63. pen ana ab maba BE 46 answering Pan T Extension aided Maan 73 74 directing to multiple telephones 81 blocking display OF en ena is INCOMING Call Laden seeded nese a 73 unblocking display Of maaa 74 forwarding when busy or no answer 73 F Intercom groupes alinea ema ena 77 failover aaa AAA AAA AAA 85 K FAV OPTS oa NANA ANA e a 22 setting UP nenen ee nanas anas 22 key repeat delay ocoocororooWoWo Wo Wo 27 Feature abbreviations ooo 69 Feature table ane anna naaa 69 L Pedas nona ana mata 69 about aa ena kana en a a run Language sen na maen aaa aa 28 accessing BA ea aa AAA Ba changing 22222 ccceceeceeceeeeeeeeteeeencaeeeeeteeeeeeteetenees 28 Forwarding aaa ai 4z legal NOTICES ameen A 2 call ee Ao A T 2 Logging in to your deskphone extension 87 Umning Off rae 42 Logging in to your telephone ooooooooo 87 Forwarding 73 ea aa Ce eee ae Forwarding Calls issnin aaaea 41 About an anna 41 M H Malicious call tracing aaa 78 Messages aiie AA aan a illa 14 67 Handset AGC o o Woo Woo mma 29 adonan Na AN PA EA AA ANN 14 90 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 TECEIVING aaa AA 67 monitoring other extensions aaa Z1 mute alert oirrese acn aan sena aan aah 80 SERING deretan news ama
64. provide information for reporting this call This feature is available only if your administrator has set up the phone system to trace and track malicious calls and there is an attendant or controlling user to oversee the trace Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to MCT and the corresponding line button to start the trace An alerting tone and or flashing LED signifies the trace is active Hanging up deactivates MCT 0 Important Some countries states and localities have laws that determine if and under what circumstances you can use Malicious Call Trace MCT Before using the MCT feature you must understand and comply with these laws Recording a call About this task Use the One Touch Recording OTR feature to record a malicious call on your voice mail system This feature is available only if your administrator has set up the feature on your telephone Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to OTR and press OK or just press the corresponding line button to start recording the call Q Important 78 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Making a priority call Some countries states and localities have laws that determine if and under what circumstances you can record telep
65. r pickup group are shown with a Forwarding icon Using this feature you can review details of the type of call pickup When you have one or more missed calls the History button illuminates and the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on page 38 Viewing the call history Procedure 1 Press History You can go to the top of the list by pressing History again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls Scroll to the right or left to view separate lists of all answered outgoing or missed calls Q Note When contacts whose presence you have set up to track have called you the applicable presence icon displays along with their call information See About icons on page 12 for a description of the icons 3 Scroll up or down to view the entries on the list Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 55 Call History Viewing call history details Procedure 1 Press History 2 Select the number you want to view 3 Press Details If you are logging bridged calls as well as your own bridged call details are identified by either CALL FOR calls made to the bridged line or CALLED FROM calls made from the bridged line preceding the applicable number To log not log bridged calls see Turning off call history on page 57 4
66. rrows to scroll and buttons to select lines or options Use the up and down navigation arrows to scroll up or down through lists holding either arrow for a few seconds produces a fast scroll Use the right and left navigation arrows to move between the Phone screen and Features list or the Features list and System Numbers list or to move the cursor right or left when entering text Use the Display More key to scroll the selected line when the double chevron symbol gt gt appears in the display When you scroll to a line on the display that line is selected The softkey labels will change according to the options available for the selected line The OK button is a shortcut for the default action For example when you select an entry in your contacts list pressing the OK button places a call to that person You can also select a line or feature without scrolling by pressing the corresponding line button About icons The icons in the following table indicate the state of a call navigation choices or the status of a contact whose presence you are tracking Icon Description x Missed call a call was not answered or was forwarded to voice mail A Incoming call is alerting Call is active 12 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com About icons Icon Description Call is on hold 3 Your calls are being forwarded Con
67. s cleared but voice mail may still be available if the voice mail server to which calls are being sent is not in failover Once the transition to a new server has occurred advanced features like Call Park Unpark Priority Call or Automatic Callback may be available Favorite features are not available during failover but should be available after transition to the alternate server depending on your system s failover structure e Autodial numbers are available on the System Numbers screen during failover If your phone operates under the latest software Contacts can be accessed and changed during failover to the alternate server However contact changes and new entries are limited to no more than 25 and only one change to a specific contact is allowed Also contact searches may be limited in this case the message Limited Search results available displays Once the transition to a new server has occurred if you are part of a corporate Directory or database access may be limited to local contacts only You can press the Phone button to access Browser Web links pages during failover if normally available however any click to dial links will not work until the phone transitions to the alternate server Transitions back to the normal server will restore all original functionality Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 17 About locking and l
68. select Personalized Ringing The ring tone currently selected displays on the status line and a list of all eight ring tones within that category displays with a checkmark next to the pattern currently selected The first softkey indicates the other ring tone category to allow you to switch between categories Press Change to move from one ring tone to the next Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Using options and settings 8 Repeat the last step until you find the ring pattern you want 9 Press Save to make it your ring pattern Assigning ring tones to forwarded calls About this task Use this task to specify the ring tone that you want to hear for an incoming call thatis forwarded to your deskphone You can choose to hear the ring tone that you specified for the Caller First deskphone that forwarded the call Procedure 1 Press Avaya Menu 2 Select Options amp Settings gt Screen amp Sound Options gt Call Fwd Ring 3 Perform one of the following actions To hear ring tone that you specified for the caller select Caller To hear the ring tone that you specified for the first forwarding deskphone select Forwarder Setting a call pickup ring tone About this task You can set ring tones to alert you when you receive an incoming call Procedure Press Avaya Menu Select Options amp Settings Select Screen am
69. sion or intercom group Procedure 1 Before dialing scroll right from the Phone screen to access the Features menu 72 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Call Forwarding when your line is busy or if you do not answer 2 Ifnecessary scroll down to Auto Icom and press OK or just press the corresponding line button Two numbers display with the Auto Icom feature for example Auto icom 2 3 The first number denotes the intercom group number for the Dial Intercom feature The next number denotes the extension your administrator has predefined as your automatic intercom destination extension 3 Press the number s that corresponds to the destination extension 4 Press Enter or OK to activate the intercom call to that extension where the call appearance identifies the incoming call with your name followed by ICOM Call Forwarding when your line is busy or if you do not answer About this task Use this task to set a number to which your calls are forwarded when your line is busy or when you do not answer a call You must enter the telephone number where the calls are forwarded each time you use this feature Procedure 1 If your deskphone is a 9601 9608 or 9621 from the Phone screen scroll right to access the Features menu 2 Select Call Fwd Busy No Ans 3 Enter the number to which you want to forward your calls After you enter the forwarding numb
70. t or OK 4 Select Call Settings 18 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Using options and settings 5 Press Select or OK G Select Phone Screen on Calling 7 Press Change or OK or use the right or left navigation arrows to set the option to Yes or No depending on the current setting 8 Press Save Displaying the phone screen when you get an incoming call About this task Use this task to automatically display the phone screen when you get an incoming call Procedure 1 Press Avaya Menu 2 Select Options amp Settings gt Call Settings gt Phone Screen on Ringing 3 Press Change or OK to set the option to Yes 4 Press Save Displaying call timers About this task You can set your call settings to display the duration of calls You can turn the call timer display on or off Procedure Press Avaya Menu Select Options amp Settings Press Select or OK Select Call Settings Press Select or OK Select Display Call Timers Press Change or OK or use the Left Right arrows to change the setting Oo AN DOO A OO N gt Press Save Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 19 Avaya Menu Setting redial options About this task To display a list of the last numbers you dialed or to dial the last number you dialed you can use the Redial option Procedure Press Avaya Menu S
71. t to remove Once your cursor is in the correct position press the Bksp softkey to remove the character to the left of the cursor 4 Select the next field 5 Enter the number 6 Select the next field 7 To know the presence information for this person select Yes on the Track Presence field If presence information is available for this person presence icons will subsequently appear next to this person s name number on the Phone or Contact screen 8 Select the next field 9 Select the type of number entered Work Home Mobile 10 Press More gt Primary if applicable Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 51 Using the contacts feature The primary number is the one that will always display without having to go into contact details 11 If you have another number for this contact select the next field and repeat from step 5 You can add up to five additional numbers for this contact but you can designate only one number as primary 12 Press Save or OK Editing a contact Procedure Press Contacts Search for and select the contact you want to edit Press More gt Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information O aR OO N Press Save or OK Assigning specific ringtone to a contact 52 You can configure the ringtone that your deskphone plays when your deskphone receives a call from a cont
72. ts of capacity is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License types Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of
73. tting up a conference call Procedure 1 From the Phone screen select your active call 2 Press Conf 3 Dial the telephone number or call the person from the Contacts list or call the person from the History list 4 When the person answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference call Adding a person on hold to a conference call Procedure 1 From the Phone screen select your active call 2 Press Conf or Add if you are already in a conference 3 Select the call on hold that you want to add to the conference 4 Press Resume to take the call off hold 5 Press Join or Conf to add the person to the conference call Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 43 Using the conference feature Putting a conference call on hold About this task When you put a conference call on hold the other parties can still talk to each other Procedure 1 Press Hold during a conference call 2 Press Resume or OK to resume the conference call 44 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Chapter 7 Using bridged call appearances In addition to your own call appearances your phone may show one or more bridged call appearances on the display screen A bridged call appearance is of another user and allows you to see if that call appearance is in use
74. umbers in your office or organization for example a Help desk number Your system administrator sets up Autodial numbers but you can assign Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 71 About Features and edit their labels The administrator might just allot a specific button to be an Autodial number but leave the number itself blank in this case you can add the number yourself Procedure 1 From the Phone screen scroll right twice to display the System Numbers menu 2 Scroll to the line to which you want to assign a label or number Some labels are not editable If you can t scroll to a certain line or hear an error tone when you press the line button you cannot edit that label 3 Press Edit or the OK button 4 Use the dialpad to enter the label text or the Autodial number 5 Press Save Setting up automatic call back About this task When an extension you call is busy use Automatic Call Back to receive a return call automatically as soon as that extension is free Procedure 1 After calling an extension and while receiving a busy signal scroll right from the Phone screen to access the Features menu 2 If necessary scroll down to Auto Callback and press OK or just press the corresponding line button 3 When you hang up the callback call the feature deactivates automatically Making an auto intercom call About this task Use the Auto Intercom feature to call a specific exten
75. ure to answer a held call at another extension if you are part of a telephone coverage or hunt group For example if you need to go to another location to verify some information you can park your current call and answer it at another location within your group Procedure 1 During an active call scroll right from the Phone screen to access the Features menu 74 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com Unparking a call 2 Ifnecessary scroll down to Call Park and press OK or just press the corresponding line button 3 Atthe other telephone press the Call Park line feature button to unpark the call Unparking a call About this task Use the Call Unpark feature to release a call from the extension at which it was parked when the extension is part of a coverage or hunt group Procedure 1 From the Phone screen scroll right to access the Features menu 2 If necessary scroll down to Call Unpark and press OK or just press the corresponding line button 3 Enter the original extension from which the call was parked 4 Press Enter or OK to release unpark the call Setting up enhanced call pickup alerting About this task Use this feature to configure audible and visual alert when an incoming call to someone in your corresponding call pickup group is ringing Procedure 1 Press Avaya Menu 2 Select Options amp Settings 3 Press Select or OK 4 S
76. utton is also illuminated when you have voice mail 10 Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 Comments infodev avaya com No Name Description Top Line The Top Line shows status information such as the time and date error indications and missed calls Features and call appearance lines The line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display Press the line button to select that line In case of an incoming call the green LED blinks While the deskphone is off hook both the red and the green LED glow Lines also indicate if a feature or system number is enabled or disabled in the Feature or System Numbers view The green LED glows to indicate that a feature is enabled When you turn off the feature the LED turns off Softkeys Use the softkeys to act on the highlighted line on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the screen being displayed The QTP displays the options that are administered for the extension such as EC500 or Call Forwarding Softkey Labels The softkey labels show you the action that each key produces The labels and the actions vary depending on the screen being displayed Display More Use the Display More key to scroll the selected line when the gt gt symbol appears Message
77. want to call 2 To edit the number press Bksp to erase the previous character one character at a time To change the character format press More and then press 123 abc ABC 3 Press Call or OK Calling a person from the contacts list About this task You can call any contact that is listed in your contacts list You can find a name by scrolling to it or by using the search box Use the dialpad keys to enter the first few letters of the name and the screen will scroll to the first match in your list Procedure 1 Press Contacts Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 37 Making a call 2 Select the person or number that you want to call 3 Locate the contact that you want to call by typing the name of the person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name rather than his first name Each time you press the dialpad the list display shifts to match your input Alternately you can scroll up or down to locate the contact 4 Press Call OK or the line appearance to call the selected contact Calling a person from the call history Procedure 1 Press the History button 2 Scroll to the left or right to view a separate list of all calls missed unanswered calls answered calls or outgoing calls 3 Scroll up or down to select the person or number you want to call 4 Select the person or number you want to ca
78. ya one X Deskphone SIP for 9601 IP telephone N ID 101 a ale a A a 64 aana aA a a A A 64 wa tial Se aaa A a a 64 EE 63 ea a A 12 aa a Na aan 12 Pn Pr 15 Sonia A an ma a a 15 E ena 28 SEA a 78 Ne AA nk an 33 Pen A ti 75 April 2013 91 V Visiting user logging IN AS a 87 Visual Alert sa nn RARA KAA Na aae 20 CONFIGUTING Lead na AA 20 volcemall AAA a a AN Daan ana 32 sending an incoming call 32 Voice mail logging In ea aa 67 Voice Mail transferring bridged call to 46 W Whisper page WML browser browser 92 Using Avaya one X Deskphone SIP for 9601 IP telephone ana naa AN aa 79 E E E a 30 April 2013
79. you with a preset emergency services number Your system administrator can configure the PHNMOREEMERGNUMS parameter in the settings file for your extension with ten additional emergency numbers If a user dials any one of the specified emergency numbers the deskphone will handle the call as an emergency call even if the telephone is in the locked or unregistered state 0 Important During telephone failover switching between telephone system servers during a system failure the Emergency softkey may not be available until your telephone is connected with an alternate server usually within several seconds Procedure 1 Press the Emerg softkey 2 If the deskphone prompts Are you sure you want to dial the emergency number press Yes Some call servers will call back to confirm the emergency status The phone automatically answers the incoming call on the Speaker by going off hook Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 35 Making a call 3 To end the emergency call press the End Call softkey or press the Speaker button Redialing a number Procedure 1 From the Phone screen press Redial The last number is redialed or a list of the most recent numbers that you have dialed appears from which you can select a number to redial For information in redial settings see Setting Redial Options on page 20 Note The last number dialed and redial list are cleared if the Outgoing Call Log is clear
80. ystem administrator Access the browser through Avaya Menu If you do not see the Browser option on Avaya Menu Web applications are not available for your deskphone Note The 9601 deskphone does not support displaying images through the browser Using Avaya one X Deskphone SIP for 9601 IP telephone April 2013 29 Avaya Menu Using the WML browser Procedure 1 Press Avaya Menu 2 Scroll to Browser 3 Press Select or OK The WML browser opens the home page 4 Scroll to the link that you want to view 5 Press OK to open the link G Perform any of the following actions To stop loading the current page press Cancel Toreload the current page press Refresh To open the home page press Home To close the browser press PHONE 30 Using Avaya one X Deskphone SIP for 9601 IP telephone Comments infodev avaya com April 2013 Chapter 3 Answering a call About this task When you receive an incoming call the phone selects the incoming call automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually If you do not have the Go to Phone on Ringing option enabled you must press Phone to choose a line or view call options If you do not have the Go to Phone Screen on Ringing option enabled and if the Phone screen is not displayed incoming calls display on the top line of the screen

Using Avaya one-X™ Deskphone SIP for 9601 IP

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Using Avaya one-X&trade; Deskphone SIP for 9601 IP

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Using Avaya one-X™ Deskphone SIP for 9601 IP