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Avaya one-X Deskphone H.323 9608 and 9611G User Guide

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1. Press Save Removing an entry from call history Procedure 1 Press History 2 Select the number you want to delete 3 Press More and then press Delete 58 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Clearing all call history entries 4 Press Yes to confirm the deletion Clearing all call history entries About this task Clearing all entries from the call history deletes all of the entries for the specific list you are viewing For example if you are viewing the Outgoing calls list only outgoing calls are deleted However if you are viewing the All Calls list pressing Clear All deletes all calls Procedure 1 Press History 2 Press Clear All or OK 3 Press Clear All or OK to confirm Turning off call history You can turn History on or off If you have bridged call appearances on your phone you can choose whether or not to include calls to your bridged lines in your call history log Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Press Select or OK Select the type of call history logging you want to turn off To turn off logging your calls select History To turn logging of bridged lines on or off select Log Bridged Calls Oona A OO N gt 7 Press Change or OK to turn call history logging on or off 8 Press Save Avaya one X Deskphone H
2. Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 15 Avaya Menu Log Out lets you sign off the phone to protect your settings or to allow another user to log in Log out does not display unless your phone and any associated button module is in an idle state My Pictures lets you use pictures from a USB device as your telephone screensaver but is only available on those deskphones with a USB interface Options amp Settings The Options amp Settings menu contains the following submenus e Call Settings Set Speed Dials e Set Favorites Application Settings e Screen amp Sound Options e Language amp Region Advanced Options Network Information e VPN Settings Call Settings includes choices for automatically displaying the Phone screen when you get an incoming call when you place a call or when you answer a call turning call timers on or off controlling how Redial works turning Visual Alerting on or off and more Application Settings includes choices for personalizing button labels turning call History on or off and including bridged calls in your call History Screen amp Sound options includes choices for adjusting your phone s brightness and contrast ring pattern language selection and button clicks and tones Advanced Options includes choices for backing up and restoring your settings options and button labels You can also set AGC Automatic Gain Control for your headset h
3. 26 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Options amp Settings Turning large text on or off About this task Use this procedure to increase the font size that the deskphone displays Note This feature is available only for the English fonts Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Text Size Note The Text Size option is available only if it is enabled through the settings file Oona A OO N gt 7 Press Change or OK to change the text size If the screen width is set to Half the Text size option would not be available In this case if you prefer a split screen you must turn off large text 8 Press Save Setting the phone screen width Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Phone Screen Width Press Change or OK to change the screen width from full mode where each call appearance or feature occupies the entire width of a line to half mode where each N OO FP W DY gt Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 27 Avaya Menu call appearance or feature occupies half the width of a line effectively splitting the screen in half or half to full
4. 53 Selecting ainia i e 53 Contacts ccccccccccsessessecsccssevecescussevecseenaes 53 54 61 63 using temporary USB files 0 00 eee eee 63 GD OUU METE EE E TES E E E E EE 53 adding a new contact cececececeeeeeeteeeeesentees 54 copying to USB flash drive i e 63 importing or exporting via USB flash drives 61 merging USB files With 0 cc eeeeeeeeeeeneeeeeeeeee 61 Copying contacts list to USB file 0 0 eee 63 GOV CN AGE cuccai teianei iaiia 50 D default button labels restoring ceeeeeeeeees 25 Dialing Option nangisan iaia i 22 S NG aeeoeia iinde toate decceasdanesanvigasencasneetadesdeeae 22 directory calling a person 0 cee eeeeeeeeeeeeeeeeeeeeeeeeees 34 display oine a aae arnasa 25 April 2013 71 adjusting brightness ccccceeeeeeeeeeeeeeeeeeeeneeees 25 adjusting Contrast 0 ececeeeeeeeeeeeeeeeeeeeeeeneeeees 25 E Edit dialing 0 cccccecceeeeeeeeeceeeeeceeeeeeeeeeeeeeeenaees 22 40 Emergency Call ic0i sce icine nde 39 Error tones herriena niie ai iina 26 tmin OT eiiiai ves iiedsceadayes es awaneetccns 26 F Feature abbreviations ccccccccececsseeeceeeeanenseeeeeeees 33 Feature table nicrsoninosciian onnaa iaiia 33 Features nmani ana ai a 33 ADOUE eieaa a a a 33 ACCESSING occian aaa kaa e aaa 33 Flash JAVES ecnin nioi 61 forwarding atvccrssaucadidansacdcediasaastuaassasaddideanansheducaeaed dada nts 49 a callerucciu aada aia 4
5. Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE T
6. Press Resume or the line button of the held call to retrieve the call Muting a call About this task While on a call you can mute the microphone of your phone so that the other party cannot hear you You can configure your deskphone to alert you if your dekphone is on mute The alert can be an audible beep and a visible indication on the top line of your deskphone Procedure 1 Press Mute during a call so that the other person on the call cannot hear you 2 Press Mute again to unmute the call Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 45 Standard Call Related Features Note If a call is on mute and you switch between the handset headset or speakerphone the mute is turned off When the call is muted the Mute button light is on and the top line displays the Mute icon Transferring a call Procedure 1 From the Phone screen if the call to be transferred is not already active highlighted select the line on which the call to be transferred appears 2 Press Transfer 3 Dial the telephone number or call the person from the Contacts list or call the person from the History list 4 If unattended transfers have been administered you can hang up now if you do not want to announce the call Otherwise press Complete or OK Using the conference feature You can use conference calls to speak with people from different locations on the same call Additional conferencing options may be ava
7. Select Language Select a display language Press Select or OK Press Yes to confirm the selected language Oo ON DOO FF Advanced options Backing up and restoring your data files In addition to the automatic backups of telephone information whenever you change or update options and settings and depending on how your system is administered you can initiate a manual backup of your data files Data files are personal settings like contacts favorites personalized labels for your phone and any applicable button modules call history ring tones and any other options and settings you may have set using the Avaya Menu Likewise if administered you can restore your data files to their previous settings using the manual restore option Performing a manual backup or a manual restore of backed up files is not usually necessary but your system administrator may ask you to do this in the event of system problems Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Advanced Options Press Select or OK Select Backup Restore N OO FR ON gt Ensure that the Manual Backup line is selected then press Backup to start the data file backup The top line displays messages to inform you the backup is in progress and when the backup is complete When the backup is complete it will show message Backup successful or Failed depending on the bruri parameter val
8. 2013 Comments infodev avaya com Chapter 12 About Logging In and Logging Out If you share a deskphone with other users you should log in and log out to maintain your preferences call information and options Log out to prevent unauthorized use of your deskphone during your absence x Note Depending on how your phone is administered for example whether History backup is enabled or disabled History information might be lost when you log your extension out Your administrator might provide you with a USB device with a pre programmed Extension and Password or may provide you with a PC based tool for transferring this information on a USB device This device will enable you to use the USB device to log in to the administered Extension and Password automatically from any deskphone in your system Contact your administrator for details If you log in with the USB Login option the only way to log out is by removing the USB device from the phone connection Note When you use the USB Login the only Contacts you can see are the Contacts on the USB device See Using USB Flash Drives with your phone on page 61 for more information Note Depending on how your deskphone is configured your deskphone might display a Log Off softkey in an idle state You can use the Log Off softkey to log out of the deskphone Logging in to your deskphone extension About this task Log in from the initial screen when it prompts you for
9. 323 9608 and 9611G User Guide April 2013 59 Call History 60 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 10 Using USB Flash Drives with your phone You can use Universal Serial Bus USB flash drive if your deskphone has a USB interface and you have the permission of the administrator When you log into your phone from a remote location you can use the USB flash drive to add contacts to your Contacts list from an E mail or other PC software program and use the pictures from the device as screensaver on your phone Avaya offers a PC application Avaya one X Deskphone USB Companion to help set up your USB device phone options Your administrator has certain setup responsibilities and can then help you determine the options that are available to you and how to use the tool to set them up x Note USB Login If you have automatic USB login capability the only contacts you can see are those on the USB device When you use the USB login the Log Out menu option is available on the menu screen but does not work when the USB device is inserted The only way you can log your phone out is by removing the USB device If you insert the flash drive into the USB jack the phone displays either a list of USB actions or options a message that your phone does not support the device or a message that the phone does not have adequate power to support the device Power supply to the USB in
10. Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya April 2013 Comments infodev avaya com Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support Warning The handset receiver contains magnetic devices that can attract small metallic objects Care should be taken to avoid personal inju
11. contact you want to edit Press More gt Edit Choose the field you want to edit Use the dialpad and softkeys to make changes to the contact information Oona A OO N gt Press Save or OK Deleting a contact Procedure 1 Press Contacts 2 Select the contact you want to delete 3 Press More gt Delete 4 Press Delete to confirm or Cancel to cancel Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 55 Using the contacts feature 56 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 9 Call History The History screen provides a list of recent calls with information about call disposition such as missed answered or outgoing with the caller name and number call time and call duration Note The caller number is displayed only if available Call History also shows bridged callsand the number of missed calls from a given calling number If you are a member of a call pickup group any calls you picked up for another person or you missed and were answered by someone else in your pickup group are shown with a Forwarding icon Using this feature you can review details of the type of call pickup When you have one or more missed calls the History button illuminates and the Missed Calls icon and the top line displays the number of missed calls To call a person listed in your Call History see Calling a person from the call history on pag
12. of the number backspace to correct a digit if needed and when ready initiate the dialing process using a softkey Note Edit dialing may not be available to you depending on how your system is administered Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Edit Dialing If your telephone does not display this option your administrator has not made this feature available 7 Press Change or OK to change the setting to On Enabled or Off Disabled When on hook dialing is in effect dialpad edit dial searches are not available Oona A OUO N gt 8 Press Save Setting Headset Signaling About this task You can set your deskphone to ring through your headset and the speaker This might be convenient if you want to turn the speaker alert off or you have a wireless headset O Note Not all headsets support audible alerts Procedure 1 Press Home 2 Select Options and Settings 22 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com 3 4 5 6 Options amp Settings Select Call Settings Select Headset Signaling Change the setting to On or Off using the corresponding buttons Press Save to save the setting or Cancel to return to the menu without saving Application Settings Activating call log history You can activate the call l
13. person as listed For example if you added John Smith to your contacts List as Smith John start typing his last name rather than his first name Each time you press the dialpad the list display shifts to match your input Alternately you can scroll up or down to locate the contact 4 Press Call or OK Calling a person from the call history Procedure 1 Press the History button 2 Scroll to the left or right to view a separate list of all calls missed unanswered calls answered calls or outgoing calls 3 Scroll up or down to select the person or number you want to call 4 Select the person or number you want to call 5 Press the Call softkey or the OK button Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 41 Making a call Depending on how your phone is administered returning a Missed Call may result in that call history entry being deleted when the call goes through Using voice dialing About this task You can say a name to search for and call any contact when voice dialing is set to on You can optionally add a qualifier like at home or mobile with the name to get to a specific number for the contact The first two times you use voice dialing a help screen displays to assist you in using this feature Procedure 1 Press Contacts If Voice dialing is enabled a Voice softkey displays 2 If no tone is generated or if no green bar appears next to the Voice softkey press V
14. the display Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Brightness or Contrast x Note Contrast adjustment applies only to a button module attached to a deskphone with a color display screen You cannot adjust the contrast of the deskphone s color display screen itself Oona A OUO N gt 7 Press Change or OK 8 Select Phone or an attached Button Module Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 25 Avaya Menu 9 10 Scroll to the right or left to adjust the brightness or contrast Press Save or OK Turning button click sounds on and off Procedure oOo N O Oo A OO N gt Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Button Clicks Press Change or OK to turn sounds on or off Press Save Turning error tones on or off Your telephone beeps if you make a mistake or take an action that is not allowed If you do not want to hear error beeps set your error tone to Off Procedure ONOaAKR WD Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Screen amp Sound Options Press Select or OK Select Error Tones Press Change or OK to turn error tones on or off Press Save
15. 1 abouts 14 incoming calls eceeeeeeeeceeceeeeeeeeeeeeeeeeenteees 46 49 50 fOFWANGING encsi ina AEA 49 sending tO COVerage 00 eee eeeeeeeeeeeeeteeeeeeettteeeeeeenaes 50 traNSfEITING ernerccicrenitinin aricii a 46 INCOMING calls ccceeceeeeceeeeeeeeeeeeeeeceecaeeeeeeeeeees 35 37 ANSWEPING jes conantiensidine a EER 37 directing to multiple telephones s 35 L Lang age iinei nia aaa 21 28 CNANGING ossiani 28 changing voice dialing ceeeeeeeeeeeeestteeeeeeenaes 21 leg l Notices yrei aa aa 2 Logging in as a guest ssseeeesrrenreerresseernannrenaneaeennna 68 Logging in to your deskphone s es 67 Logging in to your deskphone extension 00 67 Logging out of your deskphone extension 05 67 Login as a guest USED 0 eeeeteeeeeeeenteeeeeeentaeeeeeneaes 67 M Memory SUCKS arsina i aai 61 Messages 220 ccccecceecee cece eeeeeeeeeneeeeeeeeeeeeeteeeeeees 12 65 DOU eaten dates eee ecards a ae net ata 12 FOCCIVING eceeeeeeeeceecceeeeeeeeeeeeeceeccaeaeeeeeeeeeeeteeteees 65 muting calls c h ce is easiest esate eerie netic uea ae tiene 45 N NAVIGATION ALTOWS ceeceeeeteeeeee iiaa Aa 10 ngit ANG NOT essien a 10 up ANG GOWN sssini eiaa aa 10 Navigation ArroWS cccceeeceeeeeseeeeeeeeeeeeeeeeeeeeeaeees 45 Page CONWON eicccciastedeveethedive dene 45 PIQUE ipie aa aaa 45 UD Q OWI meiit aeea 45 navigation tiPS ceeceeeeeeceeeeeeeeeeeeeceeeee
16. 234567890123456 Abcdefghijkimnop 1234567890123456 Softkey 3 Softkey 4 8 68600000 66 ee The following table provides descriptions of buttons and features of the 9608 and 9611G deskphones No Name Description USB port If administered you can insert a USB device such as a memory stick thumb drive or flash drive to transfer contacts between your phone and an external data source See Importing and Exporting Contacts using USB Devices on page 61 for more information The USB port can be used also for login and as a picture source for screensaver You can also recharge some battery powered devices by connecting the device to the USB port of the deskphone using a USB cable Note The 9608 does not have a USB port Message waiting indicator An illuminated red light in the upper right corner of your phone indicates that you have voice mail If Visual Alerting is enabled this light flashes when you receive an incoming call In addition to the message waiting indicator the Avaya one X Deskphone H 323 9608 and 9611G User Guide Comments infodev avaya com April 2013 No Name Description Message button is also illuminated when you have voice mail Phone display The first line shows status information such as the time and date primary extension error indications and missed calls The second line called the Status
17. 5 Galingi eue cn dee via ae Aea andea 43 using a click to dial link 20 00 0000 eeeeeeeeeeereeeees 43 calling a person from the contacts list 00 0 41 calling using VOICE dialing ee eeeeeeeeeeteeeeeeenaes 42 Clearing a NUMDE 0 2 eeee eee eeeeeeceeceeeeeeeeeteteeeeeees 40 CICK to GiIAD vo cccccccccccsscsecseccccusssuecuceuceuseseceacuseuressceuaes 43 making a Call USING ceeeeeeeeeeeeeeeeteeeeteeeeeeeees 43 Conference calls ccccceeececeeceaceeseeeeeeesaeeeeeeees 46 48 ADOT eere aone A E ativatadsn ate 46 dropping a participant ssseeeeeeeeeseeesrrnrreneneeeeene 48 muting a person ccccceeceeceeeeeeeeeeeeeeneesaeeeeeeeees 48 putting a call on hold eect eee eeeeteeeees 47 Setting UP eee cece ceeecceceeceeeeeeeeeeeeeeeeeeaeeeeeeeeeeees 47 Conference Calls ccccccccccsseeseeeeeeceeseeeeeeeasees 47 48 adding a person on hold 2 ceeeeeeeeeeeeteeeeeees 47 dropping a person ceeeececeeceeeeeeeeeeetcteeeeeeeees 48 CONTAC S oo ccc ceeecceceeeceeaeeeeeeeeees 20 41 42 53 55 58 adding from call history eceeeeeeeeeeeeeeneee 58 Calling a person ceeeeeeeeeeeeeceeceeeeeeeeeeeeeensnaneees 41 deletihg ierra ieoaiue erase eee 55 COILING a prinia iadaan aiaa iaaa de auian iei 55 name display during calls eeeeceeeeeeeeeeeeeeees 20 Searching cececeeececeeceeceeeeeeeeeeeesenenaeeeeeeeeees 42
18. 8 Press Save Changing the ring pattern Procedure Press Home Select Options amp Settings or Phone Settings Select Screen amp Sound Options Press Select or OK Scroll to and select Personalized Ringing Two ring tone categories are available Classic or Rich Each category contains eight distinctive ring patterns The ring tone currently selected displays on the status line and a list of all eight ring tones within that category displays with a checkmark next to the pattern currently selected The first softkey indicates the other ring tone category to allow you to switch between categories oa A OO N gt 6 Select a displayed ring pattern or press the alternate ring tone category softkey labeled either Alternate or Classic to select from the eight alternative ring patterns Tip Use the Alternate Classic softkey to toggle between the two sets of patterns 7 If necessary scroll through the patterns and select one After selecting a pattern press OK to listen to it 8 Repeat the last step until you find the ring pattern you want 9 Press Save to make it your ring pattern Changing the display language Procedure 1 Press Home 2 Select Options amp Settings or Phone Settings 3 Press Select or OK 28 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Options amp Settings Select Screen amp Sound Options Press Select or OK
19. 9 Forwarding Calls wissteccasiedvacnsancaaceasannnccinsasandeadsssandeenss 49 about aeren ii aa a E EEN 49 G Go To Phone Screen On ANSWeE cccceceeneeeeeeeeeees 18 SOUUUAG MOA E A E T T 18 Go To Phone Screen on calling ccccceseteeeeees 17 SEMINO ineas a aa aa 17 Go To Phone Screen Options on ringing 00 17 SOUUING EET E z GUEST IOGIN ennn a 67 H Handset eiee e a 30 audio equalization cccceseeeeeececeeeeeeeeeeeeeeeeeees 30 Handset AGC 0 ccccccccsseseeeeececeaeeeeeeeeseeeseeeeeseaneeeees 30 Headset AGC 000 cecececccceceseeeeeeecesseeeeeeeeaneeseeeeeeeanees 30 PUSTORY riasa testeees squads cxeeadeaueseeridenie E E 41 calling from ceeeeeeeeecceeceeeeeeeeeeeseeeeeneesaeeeeeeeees 41 HIStOTY seecseaherenceeed inet ateeaectvasecded a A 57 59 clearing all call entries cceeceeeeeseeceeeeeeeeeees 59 OR CANIS oases a a a tees 57 removing a Call from 2 eceeceeeeeeeeeeeeeeeteees 58 tuming Off nseni ecideatiote ateeenaenas 59 viewing call details ec eceeeseeeeeeeeeeeeeeteeeeeee 58 viewing for calls cc cecectictaseisdedd aeni ards Haeaed Aatee deere 57 TONGS aa a a a a 45 47 putting a call on hold eeeeeeeeeeeeeeeeeeeeeeteeeees 45 putting a conference call on hold 0000 47 72 Avaya one X Deskphone H 323 9608 and 9611G User Guide l Icons in telephone display cccceeceeeeeeteeeeeeeees 44
20. AVAYA Avaya one X Deskphone H 323 9608 and 9611G User Guide Release 6 2 Service Pack 4 16 603593 Issue 6 April 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User
21. Enabling and dicabling me cal Mii ameter ra eRe nes neem nr teeta ee taper eer eer er netent Rtn TOR nnn nM tren ret tr 50 Chapter 7 Using bridged call appearances ccecceeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeees 51 Answemg a calona Dn ed Wes cc eeerisnienineanliNadine eee 51 Jomnga calona melt cle s tll gt seem Mer rrettrrrere ttn rent nt rent Teter ret tr errr Tre rere ttt terre tr errr ttre tren rere rret tr 51 Making an outgoing call on a bridged line occ cancauiuena ic iaeasamasutninacar Annn KNN AAT EAEE 52 Independent alerting for each Bridged Call Appearance cccccececeeeeeeeeceecceaeceeeeeeeeeeeeeesceaaceeeeeeees 52 Chapter 8 Using the Contacts feature ccccccsesseeeseeseeeeeeseeeeeeeeceeeeeceeeeeeeeeeeeeeeseeeeeseenes 53 Searching TOF a COM aCi srianan aa AAE 53 a IDG St OIC EN o E A E E E E E A E E 53 PE A a He eee E A E E E E E E E E E ere err trere Tere 54 Edino AO ro nanan 55 Deem Ie Ri 01 O a a AR 55 Chapter 9 Gall HISTOTY ces anaiai aaa 57 E S Se lll E a N R 57 viewing call history GotallS esrin iaaa ara aa 58 Adding an entry from the call history to your Contacts liSt eee eeeeceeeeeeeeceeeeeeeeeeeeeeeeaeeeeeteneeeeeeennaes 58 Remeving an entry kom call FSP casesccceessseccccreasdtessnesasesnenesauuedooeecanverastenauesconansaveseneeeaurvoanreuauviuneuaaniiens 58 Cleaning ali call history SNE cess cereus aa oats slau Mian ran NEANS sslsdawhids sland wis staid ETIEN ANARA KEENA
22. Line provides information such as when you can use the right or left navigation arrows to view alternate screens or menus The Status Line also provides messages related to the current application or the actions that you must perform on a screen Call appearances appear below the Status Line The number of call appearances available to make or receive calls depend on how your system is administered Note The 9608 deskphone display does not support Arabic language Features and call appearance lines The line buttons with integrated LEDs show which lines are in use and correspond to the lines on the display Press the line button to select that line In case of an incoming call the green LED blinks While the deskphone is off hook both the red and the green LED glow Lines also indicate if a feature is enabled or disabled in the Feature view The green LED glows to indicate that a feature is enabled When you turn off the feature the LED turns off Softkeys Use the softkeys to act on the highlighted line on the screen The softkey labels show you the action that each key produces The labels and the actions vary depending on the screen being displayed OK and navigation arrows The OK button performs the action of the highlighted option of a menu Use the right and left navigation arrows to navigate from one screen to another or to move the cursor during text input Use the up and down navigation arrows to m
23. N 59 Torning on Call BMG earna a EEE 59 Chapter 10 Using USB Flash Drives with your phoOne s sssssssssssunnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 61 Adding contacts from an external file to your COMMACISNSTiisisccnieisescichedeiectacsnalenessnnedanertanedeleaisienalagsnnnaas 61 Overwriting contacts list with an external fassinasie saii aa aexstenks 62 Copying your contacts list to a USB flash GniVe cucammianiisnmeamannis baa 63 Temporaly umga USB Comtacis P bessssanisaiis is nanearaivassawees vasmndeas obeeeBNemaan sane NasRERNS 63 Using pictures from your USB device as a screensaver s eeesssssrerrsreerserrsstterreetsinnnssttnneeetsnnnsatennneenannant 64 Chapter 11 Receiving your MCSSAGES ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 65 Loggo Mo your vote ma esra aE EAA SEAE E 65 Chapter 12 About Logging In and Logging OUb ccccccccceceeeeeeeeeeeeeeeeeeeeneneneeeeeeeeeeeeeees 67 Logging in to your deskphone TOMS IOIN ise assis csaseea anc tina san causa snsnaanlensbiadeunaanssaublaenabaduleesanadusueasnacaubeananacce 67 LOSI pies are UC a ot remeron cer reenter rrr ener rear rer eiaetee nr rreci err ry eee rir yerienre ary ge eerie meeernnry eerrcertreentrrr 68 Logging out of your deskphone edensin eaters i alta ates aie let gree el ls alee 68 LL Leen ee er er rer or tie fe oer en ere ee nrc eee A 71 6 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Chapter 1 Introduction to the 9608 a
24. O ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER 2 Avaya one X Deskphone H 323 9608 and 9611G User Guide REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of lic
25. Save Setting Go To Phone Screen on Answer About this task Set the Go To Phone Screen on Answer option to Yes to automatically display the Phone screen when you answer a Call Procedure Oona FF OO N gt Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go to Phone Screen on Answer Press Change or OK to set the option to Yes or No depending on the current setting Press Save Displaying call timers About this task You can set your call settings to display the duration of calls You can turn the call timer display on or off Procedure ON DOO A OUN gt Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Display Call Timers Press Change or OK to change the setting Press Save 18 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Options amp Settings Setting redial options About this task To display a list of the last numbers you dialed or to dial the last number you dialed you can use the Redial option Procedure Press Home Select Options amp Settings or Phone Settings Select Call Settings Press Select or OK Select Redial Press Change or OK to toggle between One Number and List N O ORAON gt Press Save Configuring
26. a a dA alg ial dan leah hag ag ia aaa ola eee 25 POD PICS ORS sii cate cctecnipacccnebaiadiciacnled eo Ssniaeded wieeineea eee ee 29 BINE O na e enema enna ARERR 31 hoe e e A T A EN a E E R 31 Chapter 3 About FO asic cats sacs ca Geeta civcntesnentieemneeneeartdateecteeneeensen aeseene 33 Accessing the Features FTN itn vin dactocecna casssedenntanncck ana EAEN an EEA eE ANTIDE ENEAN AEAEE RANNAT ERANS 33 Feature Tahle irsini aa Eaa aaa 33 Calling a person from the directory annis Sata dwdas stents anandan E ENKAN iN FAENA ATENA Ena 34 Configuring simultaneous ringing for multiple phones using EC500 ssssssseesesserrssseerrssserrrrsseerrrssrenens 35 PGE URE ceasuti snadadic sts sanaradevs reduc E EEE ADEE ASEE AA 35 Raona on wireless MAT SS annA ate 36 Chapter 4 Answering a call ssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn nnnnnnnnnnnn nnnm 37 Chapter S Making a he a a aaa ana 39 Making ale A SIS Tall aran A A 39 Dee E SIO ARA AT E N A A EE E E EE E A A E A 40 Redang a number sarsii E a tieeiaem ied 40 Making a call using edit dialing essi tastes trad saisssieandanioiaalla ane tuldaetsciwtalaniayrisiadih ctvaadiyuivindalal Aaaa 40 Calling a person rom the contacts liSl sccc sas sicce caer seciecunuesseaanevyseanansseconnnasiascennaasavineaeanunrveneaauuipiennasnsetnanes 41 Calling a person fom the call Matoly sensro as sewtns sandeauis weasensils Pnn ANEN ERAEN KE ANAE neuacudsdvenciuiveneceuts 41 Using voice dia
27. able Contact your System Administrator if you have any questions Sample Menu 1 Sample Menu 2 gt Options amp Settings gt Your 1st Web Application gt Browser gt Phone Settings gt Network Information gt Log Out gt VPN Settings gt About Avaya one X gt Guest Login gt My Pictures gt Log Out gt About Avaya one X Note On menus with WML applications select Phone Settings to access the standard telephone Options amp Settings menu Options amp Settings or Phone Settings if your menu is customized lets you change your call settings personalize button labels adjust brightness and contrast select your ringing pattern and more Browser contains additional Web based applications The phone does not display Browser if Web applications are not available for your phone If your administrator has set up Web applications this option appears under the Phone Settings menu instead VPN Settings option is available only if you are an authorized VPN user and if your deskphone is part of a Virtual Private Network and if you have authorization to view or change associated settings If you require information on how to set up VPN see the VPN Setup Guide for 9600 Series IP Telephones Document Number 16 602968 About Avaya one X provides the release number of your telephone software Guest Login lets you log in to a phone to which you are not normally assigned to access your own contacts and features
28. able the number of entries that exceed the 250 contact phone limit 62 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Copying your contacts list to a USB flash drive 5 Press Save or OK to overwrite and replace your contacts list with the file on your USB device or Cancel to cancel the replacement and retain your current contact list Copying your contacts list to a USB flash drive About this task You can copy your entire contact list from your phone to a USB flash drive for protecting data or using in an external software program If the USB flash drive already contains a contact file you must first confirm that you want to replace that file Procedure 1 Plug the USB flash drive into the jack near the center top edge of your phone 2 Scroll down to Write file with phone contacts 3 Press Select or OK 4 If your USB device currently has a contacts file press Save or OK to confirm that you want to overwrite that file with the telephone s contact list Temporarily using a USB contacts list About this task If the USB flash drive is attached to the phone you can use the contacts file on the drive instead of the contact list of your phone For example copy your contacts list to your USB flash drive and take the device with you while traveling If you have access to a 9600 Series guest phone with the latest telephone software at another site you can attach the USB flash dr
29. ach other Procedure 1 Press Hold during a conference call 2 Press Resume or OK to resume the conference call Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 47 Standard Call Related Features Muting a person on a conference call You may be able to silence a person on a conference call using the Silence softkey The individual muting feature is not available on all systems If you do not see Silence softkey when you choose a person you cannot mute that person Procedure 1 From the Phone screen select the line of the person you want to mute during a conference call 2 Press Details 3 Press Silence 4 Press Silence again to take the person off mute Dropping the last participant from a conference call About this task note This feature is applicable only for a conference call of the AST 1 type Procedure 1 From the Phone screen select your active call 2 Press Drop once the conference is up The telephone drops the last added person from the conference Dropping a person from a conference call About this task This feature is not available on all systems Procedure 1 From the Phone screen select your active call 48 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com About forwarding calls 2 Press Details 3 Select the person you want to drop 4 Press Drop About forwarding calls You can forward your
30. al list scroll to the number you want to call and press Call or OK Your system administrator can disable Redial functionality Making a call using edit dialing Before you begin Your system administrator has to authorize this function To set up edit dialing see Setting dialing options on page 22 About this task Using Edit dialing feature you can edit the number before actually dialing by using the Bksp softkey Using the Bksp softkey you can edit the number before actually dialing it Procedure 1 From the Phone screen enter the number you want to call 2 To edit the number press Bksp to erase the previous character one character at a time To remove the entire number press Clear 40 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Calling a person from the contacts list 3 Press Call or OK Calling a person from the contacts list About this task You can call any contact that is listed in your contacts list You can find a name by scrolling to it or by using the search box Use the dialpad keys to enter the first few letters of the name and the screen will scroll to the first match in your list Procedure 1 Press Contacts 2 Select the person or primary number that you want to call To call a non primary number select the person press Details then select the desired number 3 Locate the contact that you want to call by typing the name of the
31. andset and or speaker audio Network Information has a sub menu with five different viewing options Audio parameters IP Internet Protocol parameters Quality of Service Interfaces and Miscellaneous Your system administrator may ask you to use this option to check certain phone or network settings to investigate problems 16 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Options amp Settings Call Settings Setting Go To Phone Screen on Calling About this task Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Go To Phone Screen on Calling N O ORAON gt Press Change or OK to set the option to Yes or No depending on the current setting 8 Press Save Setting Go To Phone Screen on Ringing About this task Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Press Change or OK to set the option to Yes or No Oona A OO N gt Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 17 Avaya Menu ts Press
32. ated with the highlighted entry or select highlight a different entry then press Details e If none of the matches represent the contact number you want press Retry and repeat the voice initiated dialing command from Step 3 e Press Cancel to exit voice dialing and return to the main contacts screen Making a call using a Click to dial link Procedure 1 Select the line with the link for the person or number you want to call 2 Press the line button corresponding to the line with the link or press OK The deskphone initiates a call to the person or number associated with the click to dial link Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 43 Making a call 44 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 6 Standard Call Related Features Your deskphone offers standard call related features like muting a call transferring a call forwarding calls and conferencing Depending on the action you want to perform either press the appropriate button on the phone or press the appropriate softkey while on a call Putting a call on hold Procedure 1 Press Phone to view the main Phone screen if necessary 2 If you are not active on the line you want to put on hold select that line 3 Press Hold Note The phone might display a hold timer when you put a call on hold For more information see Configuring call timers on page 18 4
33. ayed press Phone to move to the top of the call appearance list Procedure 1 Lift the handset or press Speaker or Headset if applicable or a line button for an available line 2 Dial the number you want to call Making an emergency call About this task You do not have to be logged in to make an emergency call If emergency calling was set up by your system administrator the Phone screen has an Emergency softkey to immediately connect you with a preset emergency services number Your system administrator can configure the PHNMOREEMERGNUMS parameter in the settings file for your extension with ten additional emergency numbers If a user dials any one of the specified emergency numbers the deskphone will handle the call as an emergency call even if the telephone is in the locked or unregistered state Procedure 1 Press the Emerg softkey 2 To end the emergency call press the Drop softkey or press the Speaker button Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 39 Making a call Clearing a number Procedure Press Clear to erase all dialed digits and enter a new number Redialing a number Procedure 1 From the Phone screen press Redial The last number is redialed or a list of the most recent numbers that you have dialed appears from which you can select a number to redial For information in redial settings see Setting Redial Options on page 19 2 If you are working with a redi
34. d All turns Send All Calls on If it is already on pressing Send All turns it off You can also turn Send All Calls on or off by using the telephone Features list Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select Send All Calls 3 Press Select or OK to turn Send All Calls on or off Enabling and disabling the call timer If your administrator has enabled the call timer feature for your deskphone you can turn on the call timer to keep a track of the duration of your calls A softkey labeled Timer On appears on the display screen when you are on a call Procedure 1 Press the Timer On softkey to start the timer The Timer is displayed on the Status Line that is the second from the top and increases each second until 59 59 is reached at which point the timer stops 2 Press the Timer Off softkey to stop the timer This action also changes the softkey label back to Timer On The timer is removed from the display five seconds after you turn the timer off 50 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 7 Using bridged call appearances In addition to your own call appearances your phone may show one or more bridged call appearances on the display screen A bridged call appearance is of another user and allows you to see if that call appearance is in use answer calls on that appearance or join a call in progress on that call appeara
35. e 41 Viewing the call history Procedure 1 Press History You can go to the top of the list by pressing History again 2 Scroll to the right or left to view separate lists of answered outgoing or missed calls Note Depending on how your system is administered a Missed Call counter might appear next to a missed call showing the number of missed calls you have from that person Note When contacts whose presence you have set up to track have called you the applicable presence icon displays along with their call information See About icons on page 11 for a description of the icons 3 Scroll up or down to view the entries on the list Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 57 Call History Viewing call history details Procedure 1 Press History 2 Select the number you want to view 3 Press Details If you are logging bridged calls as well as your own bridged call details are identified by either CALL FOR calls made to the bridged line or CALLED FROM calls made from the bridged line preceding the applicable number To log not log bridged calls see Turning off call history on page 59 4 To return to the list view press Back Adding an entry from the call history to your contacts list Procedure Press History Select the number you want to add to your Contacts list Press Contact If necessary edit the name and telephone number oa A OO N gt
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37. ees 51 2101010 1 wees TI A E A A EE E E E E 51 Bridged Calls cccreccrnenienca a ov anne 51 ANSWETING 0 eee eeceeeeee scene eects eeteeeeeesaeeeeeeenaeeeeeeenaes Si BOWS ore a E le ates 3i ACCESSING arii raii aa 31 Browser WML cccsecccceceseeeeeeeeeceeeseeeeeeeaaeeeeeeees 31 button click soundS cccccccccccecceeeeseeaeseaeaeseaeeeseeeeees 26 COMMOUNMING ceses tageteli sig dedeveciiedesnetaae 26 Button labels 200 0 ccccccccccccceseseseeeeeasaeaeeeseseeeeseeeeseeees 24 personalizing erscsccnciendecnrinernnenie en 24 Button labels restoring to default labels 24 Cc Call MIStORY nissana a eee 41 Calling from cececeeeeeceeeceeeeeeeeeeeseeseeneecaeeeeeeeeens 41 Call history l g wciteecinsiecierasden cies iiss 57 DOU e a a 57 Call recording asise ennaa e 35 Call Settings cccceceeeeceeeeeccaeceeeeeeeeeeeseneeenaeeaeeneeees 21 changing voice dialing language cceeeeee 21 changing voice dialing setting eee 21 Avaya one X Deskphone H 323 9608 and 9611G User Guide Call Timer cc ccccccccecesseceececeaeeeeeeeeeaeeeeeeeeeceaneeseeeeeaeea 50 enabling and disabling cccceeccceeeeeeeteeeeeeneee 50 Call TiMe rs 0 ccccccccceceeesseeceeecesseeeeeeeeseeeneeeeeseanaesees 18 displaying 3 c cectiee asinine nn EE 18 Call Related Features cccccccsseseseeeeecesseeeeeeeeaees 45 AD OUT Sesteacest seta dentiner vs cs A S 4
38. enses or units of capacity is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License types Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the p
39. f the following ways If you are not on another call lift the handset or press Speaker OK or Answer to answer the call using the speakerphone or press Headset to answer using the headset If you are on another call and the telephone does not automatically display the incoming call from the Phone screen scroll to the line with the incoming call and press Answer or OK If you are on another call and the telephone does automatically display the incoming call you can press Ans Hold to automatically put the first call on Hold when you answer the new call Alternately you can press Ans Drop to automatically drop the first call when you answer the new call e To quickly move to the top of your call appearance list to answer an incoming call on your primary line from the Phone screen press the Phone button You can then press the line for the incoming call or scroll to it e To automatically display the Phone screen whenever you receive an incoming call set the Go to Phone Screen on Ringing option to Yes Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 37 Answering a call 38 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 5 Making a call About this task If you are not on a call simply dial the number you want to call Use the Phone screen to view and manage calls Press Phone to view the main Phone screen at any time When the Phone screen is displ
40. g tone on the wireless headset instead of the speaker of the deskphone x Note This feature is available only if enabled by your administrator for your deskphone When you go off hook with the headset or change from a non headset device to the headset the wireless headset is activated When you go on hook with an activated headset or change from wireless headset device to non headset the wireless headset is deactivated When an incoming call arrives e If the deskphone is in an idle mode a ringing tone is heard in the wireless headset e If the phone is already in a headset call a short beep is heard in the wireless headset 36 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 4 Answering a call About this task When you receive an incoming call the phone selects the incoming call automatically However if you are already on a call or if you receive more than one incoming call at a time you may need to select the call you want to answer manually If you do not have the Go to Phone on Ringing option enabled you must press Phone to choose a line or view call options Note If your telephone is administered with non typical settings you may experience call handling differences from the steps described here Also note that the phone will auto scroll in certain instances to present you with significant incoming calls Procedure Answer an incoming call in one o
41. h Drives with your phone on page 61 the Avaya one X Deskphone USB Companion application includes a utility program to convert your pictures to the correct format Procedure 1 Plug the USB device into the jack near the center top edge of your phone 2 On the phone press the Home button 3 Select My Pictures to immediately begin displaying the pictures from your USB picture directory on the phone and then whenever the screen display times out after the administered idle period Note If you disconnect the USB device from the telephone the standard screensaver replaces your pictures after the designated idle period 64 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 11 Receiving your messages Procedure Press the Message button to connect directly to your voice mail system The lit Message button and a red light on the upper right hand corner of your deskphone indicate when you have messages waiting You can use this feature only if your administrator has enabled this feature If you have any questions contact your system administrator Logging into your voice mail Procedure 1 To log in to your voice mail press the Message button 2 Follow the voice prompts from your voice mail system Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 65 Receiving your messages 66 Avaya one X Deskphone H 323 9608 and 9611G User Guide April
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43. ilable through Expanded Meet Me Conferencing Contact your system administrator for more information about this feature Related topics Setting up a conference call on page 47 Adding a person on hold to a conference call on page 47 Putting a conference call on hold on page 47 Muting a person on a conference call on page 48 Dropping the last participant from a conference call on page 48 Dropping a person from a conference call on page 48 46 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Using the conference feature Setting up a conference call Procedure 1 From the Phone screen select your active call 2 Press Conf 3 Dial the telephone number or call the person from the Contacts list or call the person from the History list 4 When the person answers press Join or OK to add the person to the existing call 5 Press Add and repeat these steps to add another person to the conference call Adding a person on hold to a conference call Procedure 1 From the Phone screen select your active call 2 Press Conf or Add if you are already in a conference 3 Select the call on hold that you want to add to the conference 4 Press Resume to take the call off hold 5 Press Join to add the person to the conference call Putting a conference call on hold About this task When you put a conference call on hold the other parties can still talk to e
44. incoming calls to another number or to voice mail The forwarding features available on your phone depend on the options your system administrator has set For more information about the options available on your extension contact your system administrator Related topics Forwarding calls on page 49 Send All Calls on page 50 Forwarding calls About this task Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select the forwarding feature you want to activate 3 Press Select or OK to turn the call forwarding feature on When you turn on the Call Forwarding feature you hear a tone prompting you to enter the forwarding number 4 Enter the number to which you want to forward your calls as the destination After you enter the forwarding number you hear a confirmation tone and the associated LED lights 5 Press Select or OK to turn the call forwarding feature off if it is already on Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 49 Standard Call Related Features Send All Calls About this task When Send All Calls SAC feature is on your incoming calls go directly to a predefined coverage number typically your voicemail Incoming calls ring once at your extension and then go directly to a number which is set by your system administrator If the SAC feature is administered on your phone a Send All softkey appears on the Phone screen for idle calls Pressing Sen
45. ion is shown only when both the USB file and the phone have contacts 3 The contacts are merged automatically When complete review the statistics displayed which show the number of entries duplicates and any errors 4 Press Save or OK to write the merged Contacts list back to the USB device and return to the list of contacts USB actions or press Exit to return to the list of contacts USB actions without writing the merged file to the USB device Note If you attempt to merge more than the maximum 250 entries the phone displays a List Full screen You can then either save the first 250 entries or cancel the merging process without transferring the contents to the deskphone Overwriting contacts list with an external file About this task Use a USB flash drive to replace your entire contacts list with the contacts from an external file Contacts that you are copying from an external file must have a name and at least one number but not more than three numbers with associated types If associated types are not provided the type will be considered as general type Your system administrator can provide detailed format information about external data source files Procedure 1 Plug the USB flash drive into the jack near the center top edge of your phone 2 Scroll down to Replace phone contacts with file 3 Press Select or OK 4 Review the statistics displayed which show the number of valid and invalid entries and if applic
46. ive and use your contacts list Procedure 1 Plug the USB flash drive with the contacts file you want to use into the jack near the center top edge of your phone 2 Scroll down to Use contacts file while present 3 Press Select or OK 4 Press OK to access the contacts list on your USB flash drive Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 63 Using USB Flash Drives with your phone Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device and not your regular telephone contacts list Using pictures from your USB device as a screensaver About this task If your USB device has a top level directory named Pictures or another picture directory that is properly administered you can use pictures in that directory as your phone s screensaver Each picture displays for 5 seconds unless you specify a different value from 5 seconds to 999 seconds The maximum allowable height and width for each picture on a 9608 IP deskphone is 180 x 120 pixels The maximum allowable height and width for each picture on a 9611G IP deskphone is 240 x 320 pixels A picture file must be in JPEG jpg or jpeg format Your administrator can help you set up this feature Your administrator can also disable this feature in which case the My Pictures option will not appear on the Avaya Menu In addition to the features described in the Using USB Flas
47. l and Call Forwarding Using the Directory you can dial other users on your system You can use Send All Calls and Call Forward features to forward incoming calls to other numbers When you enable the EC500 you can forward calls from your desk phone to your cell phone The features available depend on what your administrator has assigned to your phone Accessing the Features menu Procedure 1 From the Phone screen use the navigation button and scroll to the right side to access the Features menu For models with LEDs the LED next to the feature name indicates if the feature is currently on or off If the light is on the feature is on To return to the main Phone screen press Phone or scroll to the left 2 Scroll down to see the features that have been administered for your extension The green LED next to the Feature button indicates if the feature is currently on or off If the light is on the feature is on The red LED next to the Feature button blinks while the feature label is displayed on the screen Feature Table The names of features are often abbreviated to fit into the display area of your deskphone or button module Refer to the following table to know some standard feature names and their abbreviations All the features described here might not be available on your extension For detailed information about a feature contact your system administrator Feature Name Abbreviation Automatic Dialing Autodial or AD A
48. li soisissa aa a aA EEA a NEREA 42 Making a callusing a iick to dial MRanecsicioee ae AAAA AE E a 43 Chapter 6 Standard Call Related Features cccccccsssssssseeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeees 45 PURO SCOR g 1s Gamer eaaniepere Mprerrre nT enrre Gamtae tre tne ver TTT ns PCat UTP eE a erent evr een Tere nthe Tren Terry rete 45 Eu aae E E Bee ra ee nee E eve Br E E E re ee ere ee rer reer errr 45 T NS C i scsesre inser in soca as en oan gn sam Bae ty opal Nugget Sa cuoasen nagenaseaN 46 Usmng the RTS ake TP i orca asc ccta caeaena ditecdanaausnyxansta clianuaaadiartalnsansinatudaatiixasbiasbaduaensdusestaniaauinaseaaaies 46 Seting up a coniorence Call sssrinin aaa a aE iaa 47 Adding a person on hold to a conference Call cies sccsccct css siete ses siadenviposaeont shaaatataviaanber va siadead a sbeaelads 47 Puting a conierence call on WON isisisi 47 Muting a person on conference Callo sssarinmenrireern ct tenes bonne cry ty Putte EENAA 48 Dropping the last participant from a conference Calll 0 ccccccceeeeeeceecceeeceeeeteeeeseceecencneeeeeeeeeeess 48 Dropping a person fom a conterenee Call ssl ceveeeisediuensisas lee piav aad et 48 eee ea CLE a E E A E ease 49 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 5 Forwarding Cal Bivecccsciscerenciasupeeteneiw rs nneinwrentaasiniasiadiadasiariaciann ae teeta ciedaen nae 49 STAN a E egies eases ade ac ea ce tg ele eee cea acl a aa a ead ke Ss 50
49. list by pressing the associated dial pad button For example if you press 3 the Contacts list might display entries starting with D E F or 3 depending on how you set up your contacts and how many times you press 3 in succession Procedure 1 Press Contacts 2 Using the dialpad start typing the name for which you want to search Keep in mind that a Contacts search is case sensitive and how your Contact list is set up If you set up your contacts as Last Name First Name start typing the letters of the last name If you have set up your contacts using a different scheme type the most likely letter s that would match the contact you want to find 3 Press Call to call the person or press More then Edit to edit contact information Viewing a contact s details Procedure 1 Press Contacts 2 Select the contact you want to view Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 53 Using the contacts feature 3 Press Details to see the information available for that contact Selecting Details is the only way to dial a second or third number for a contact 4 Press the appropriate softkey to call or edit this contact delete this contact or return to the Contacts screen Adding a new contact About this task You can add up to three numbers for a contact Procedure 1 Press Contacts 2 Press New if this is your first contact list entry or press More then New if you already have entries in you
50. m the Contacts list or call the person from the History list Independent alerting for each Bridged Call Appearance You can use the Independent alerting for each Bridged Call Appearance feature if your system administrator has enabled the feature for your extension The four options available are the following e On The deskphone plays a ringtone when there is a call on the bridged appearance Off The deskphone does not play an alert ringtone when there is a call on the bridged appearance Delayed The deskphone plays an alerting melody after a delay if a call on the bridged appearance is not answered Your administrator can configure the delay Abbreviated The deskphone plays a single beep to indicate a call on the bridged appearance 52 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 8 Using the contacts feature You can save up to 250 names and up to 3 telephone numbers per name You can also import or export a Contact list using a USB device see Importing and Exporting Contacts using USB Flash Drives on page 61 for information O Note When you press the Contacts button you may not see all the functionality described in this chapter This would be because your system administrator has disabled changes to Contacts Searching for a contact You can search for any name as described here or you can jump to a certain group of letters in your Contacts
51. nce from your deskphone You can also make outgoing calls on a bridged call appearance when it is not in use Answering a call on a bridged line About this task Answering a call on a bridged line is the same as a call on a primary line If the ringing line is selected you can answer by picking up the handset or by pressing Speaker or Headset or Answer Procedure 1 Select the bridged call that you want to answer The ringing line is selected automatically If you are on another call when a call comes in to a bridged line you have to select the ringing line 2 Press Answer Joining a call on a bridged line About this task You can join an existing call on a bridged line Procedure 1 Select the bridged call in progress that you want to join 2 Press Bridge Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 51 Using bridged call appearances Making an outgoing call on a bridged line About this task When you make a call on a bridged line you are using another telephone user s line The caller ID associated with the call you are making may show the call as coming from you or coming from the person whose line you are using If you have any questions about how the name or extension displays to the person you are calling contact your system administrator Procedure 1 Select the bridged line you want to use 2 Press OK to get a dial tone 3 Dial the telephone number or call the person fro
52. nd 9611G deskphones Your deskphone provides many features including a Phone screen to view and manage your calls call History a Contacts list an integrated WML browser a menu of options and settings and access to your Voicemail You can also attach up to three button modules to your telephone to expand the available number of call appearances and features multiple button modules must all be the same type and model The 9611G deskphone has a color display while the 9608 model provides has a black and white display The letter G in 9611G indicates the presence of a built in Gigabit Ethernet adapter that increases data transmission speed The 9611G deskphone has a smaller display area than the 9608 deskphone Unless specifically stated elsewhere in this guide the two models are essentially the same in terms of features and functionality All the functions and features described in this user guide might not be available on your deskphone If you find that a function or feature is not available please contact your system administrator Overview The following section describes the display keys buttons and the associated features that are available on the deskphone Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 7 Introduction to the 9608 and 9611G deskphones 8 Th 22345 6 8 10 15 Contacts All Contacts Abedefghijkimnop 1234567890123456 Abedefghijkimnop 1234567890123456 Abedefghijkimnop 1
53. nfodev avaya com Logging out of your deskphone extension 3 Press Log Out or OK 4 Press Log Out to confirm If you logged in to this phone as a guest user the deskphone s original settings are restored upon logout Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 69 About Logging In and Logging Out 70 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Index A Activating bridged Call logs 0 ecceeeeeneeeeeeetteeeeeeeeee 23 Activating NiStOry sisirin 23 Administrative messages cccccceceeeeeeeeeeseteteeeeees 2 ADOUE cinei aane aa 12 AGG sccdecnccaccraestestiveesstabhiadixs a a i a E a Aaa 30 ADDIICALIONS secina a a aaea 15 AUGIO pathi ssnin annaia aiana 20 ONNOOK seissasieccssessadadeuatsaiuatedsssadiveaeanisenaaanieieeetass 20 Avaya MENU 2 0 cece eee ee cece eeecee cee eeeeeeeeeeteceecnaeaeeeeeeeeeess 25 restoring default button labels 0cee 25 Avaya Menu ccceeeeeeeeeeeeeceeeeeeeeeeeeeeeeeenaees 15 16 27 ADOUE ieiunia aa A 15 OPNS acisini ndiii a aaa 16 screen WICH 0 cc ceeeecccccceaeeeseeeeecesaecseeeeeeeaaaeeeeenes 27 text Size suunnan aaan a soadaudncaasins 27 B Back up data files cccccecceceeeeeeeeeeeeeceeeeeeeeeeeeeetes 29 bridged call appearance ececeeeeeeeeeeeeteeeneees 51 JOINING eiga Si Bridged call appearance cccseeceeeeeeeeeeeeteee
54. nge or OK to change the setting to On or Off Press Save 20 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Options amp Settings Changing the voice dialing language Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Select Voice Dialing Language Press Change or OK Select the language you will speak to search for and dial your contacts Press Select or OK Press Yes to confirm the selected language Oo AON Da FF O N gt Changing the voice dialing setting About this task Note The Voice Dialing option is available only if it is enabled through the settings file Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Voice Dialing N OO FP OUN gt Press Change or OK to set the option to on or off Voice initiated dialing is set to on by default 8 Press Save Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 21 Avaya Menu Setting dialing options About this task Your phone has two dialing options You can dial as you normally would for example pick up the handset get a dial tone and dial the number you want off hook dialing Or you can set edit dialing which mimics how you dial a call on a cell phone you can enter all or part
55. og history through the Settings menu so that the calls made to or from the phone can be tracked and used to make outgoing calls again Procedure 1 2 3 4 Press Home Select Options and Settings Select Application Settings Select History The option is set to Off by default Press Change to change the setting to On Press Save to save the change Activating call log for bridged calls You can activate the call log for bridged calls through the Settings menu so that the calls made to or from the bridged call appearances can be tracked About this task To activate the call logs or history for bridged call appearances on your phone Procedure 1 2 3 4 Press Home Select Options and Settings Select Application Settings Navigate to Log Bridged Calls The option is set to No by default Press Change to change the setting to Yes Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 23 Avaya Menu 5 Press Save to save the change Personalizing labels About this task You can change the labels that are displayed for your extensions features and abbreviated dial or speed dial buttons For example you can change the label for your extension to My Line If you have a button module attached to your deskphone you can change any of those labels For example you can change a Help Desk extension to read Help Desk Procedure 1 Press Home Note To edit a label on an a
56. ogress To take a call off mute press Mute again 14 Speaker Press the Speaker button to use the speakerphone To take a call off speakerphone lift the handset or press the Headset button 15 Headset Press the Headset button to use the headset if connected Note Only HIS headset cords are compatible with your phone Navigation tips A navigation icon gt appears in the telephone display to indicate that you can scroll to more options or information Use the right and left navigation arrows to go to other screens when the paging icon left and right facing arrows displays on the title line or to move the cursor right or left when entering text 10 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com About icons About icons The icons in the following table indicate the state of a call navigation choices or the status of a team member whose presence you are tracking Icon Description Indicates a missed call on your phone f Incoming call indicates you have answered this call ef Outgoing call indicates you have made this call Indicates that EC500 has been activated Incoming call is alerting Call is active a Call is on hold n ma Conference is active Conference is on hold a v Use the Right or Left navigation arrow to see additional pages screens options Scroll lef
57. oice again to restart voice dialing O Note To make voice initiated dialing available each time you access your contacts see Changing the voice dialing setting on page 21 To change the language you want to use for voice dialing commands see Changing the voice dialing language on page 21 3 Within a few seconds or as soon as you hear the tone say the name of the person you want to call You can say the name in first name last name order even if the name is displayed as last name first name order and separated by a comma in your Contacts list You can add a qualifier for example at home at office mobile phone cell phone or say one of the contact number types Home Work Mobile with the name For example to reach Sam Jones at his primary number you can simply say Sam Jones To reach Sam Jones at home you might say Call Sam Jones at home Note If you don t add a qualifier and multiple numbers exist for that contact the telephone always dials the first number listed 4 When one or more contacts display e Press Call or OK or the applicable line button to dial the highlighted number or scroll to select highlight a different number then press Call or OK or the line button 42 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Making a call using a Click to dial link e Press Details to view the contact details associ
58. ove from one line to another However if you are using the half width mode the up and down navigation arrows move one screen at a time instead of one line at a time Phone Press Phone to view the Phone screen During a call you can gain access to the following options from the Phone screen Hold Conference Transfer e Drop call Avaya one X Deskphone H 323 9608 and 9611G User Guide Overview April 2013 9 Introduction to the 9608 and 9611G deskphones No Name Description 8 Message Press Message to connect directly to your voice mail system This button is illuminated when you have voice mail messages waiting 9 Contacts Press Contacts to view the entries in your contact list 10 Home Press Home to gain access to the Avaya Menu to configure options and settings access the browser and or any applications available to you log out or view network information 11 History Press History to view the history of your outgoing incoming and missed calls The icon on the History button is illuminated when you have missed calls The top line shows the Missed Call icon and the number of calls that you have missed 12 Volume While on an active call press or on the Volume button to adjust the volume of your handset headset or speaker While you are not on an active call pressing these buttons adjusts the ringer volume 13 Mute Press the Mute button to mute a call in pr
59. phones using EC500 2 Use the dialpad keys to start spelling the last name of the person you want to call Press each dialpad key once for each corresponding letter For example for Hill press 4 4 5 5 Select Next to view the names alphabetically in the directory if necessary Press OK or enter the next letter Select Make Call when you see the name you want Press OK to dial the call ona Aa OQ Configuring simultaneous ringing for multiple phones using EC500 About this task Using the EC500 feature you can program your deskphone in such a way that the deskphone and your cell phone rings simultaneously when there is an incoming call With this feature you can answer office calls while you are away from your desk The system administrator has to add your cell phone number and program the desk phone Procedure 1 From the Phone screen scroll right to access the Features menu 2 Select EC 500 3 Press OK to turn simultaneous ringing on or off About Call Recording Your administrator can enable recording for the calls made on your deskphone If call recording has been enabled for the calls on your deskphone a beep can be heard into the audio stream at regular interval typically about 15 seconds The beep indicates that the call is being recorded Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 35 About Features Ringing on wireless headsets For an incoming call you can set the ringin
60. r contact list 3 Enter the name using the dialpad e Press the number key that corresponds to the letter or number you want to enter until the letter or number is displayed If the characters are on the same key pause before entering the next character To enter a space press 0 e Enter remaining letters or numbers e To delete the last character press the Bksp softkey x Note If you want to remove a letter number space or symbol that is in the middle of the text you entered use the left and right navigation arrows to place your cursor after the character you want to remove Once your cursor is in the correct position press the Bksp softkey to remove the character to the left of the cursor Select the next field Enter the number Select the next field Select the type of number entered general work mobile home oOo N DOO A Press More gt Primary if applicable 54 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Editing a contact The primary number is the one that will always display without having to go into contact details 9 If you have another number for this contact select the next field and repeat from step 5 You can add up to two additional numbers for this contact but you can designate only one number as primary 10 Press Save or OK Editing a contact Procedure Press Contacts Search for and select the
61. rotection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll
62. ry Power over Ethernet PoE warning This equipment must be connected to PoE networks without routing to the outside plant VCCI Class B statement This is a Class B product based on the standard of the VCCI Council If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 3 4 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Contents Chapter 1 Introduction to the 9608 and 9611G deskphones ccccceeeeeeeeeeeeeeeeeeeeees 7 CIV IW ican tatatveu tea seared eaenaaaad Goede noes elem eee a ee ee ee ea cee 7 Naviga TOn i a denna npacnsdeie nainsdeal sbonesesuuaparayae buona dee nsandenn nadatinaamaaeeaaE 10 ORI HCC cs sacietelestoihpelecsa anes oneneooe at 11 Pome rao TM SANS icc s eis tls acy acre d puts ae Gnd aaa y ster th oss eaela panna A aeina wetivnanTNediavoddd seiaiaouuatentvauts 12 WSU RS SNU iaaa aaa ea baad cla dark cade hn dopa dla E ean 13 Viewing Network INPONMAUOM cvwicssccvsscrsestecece suinkin n gestern EAE yess 13 Ghapter 2 Avaya M nU si a a ce eae as cc 15 Options amp SeS siirsin en A na Ar nE E E ERa R 16 WEEE E o EANA E NEE le ea AE E EEA EEA AT A E A A A N tuba 17 PECANS AMON S9 NGS ai vasa eceadahacadess pnluacianiaan eas oad eA eae 23 SCEN e Gund US a eae at
63. s 40 redial Options x sss savetaeedeasvatdewciadiids staseteieiedMewetdeees 19 SOWING iiini aiaia A aE 19 replacing contacts list with an external file 62 Restore data files ccccccceceseeceeceeeeeseseeeeeeeaeeeeeeees 29 RING Patterns sieri 28 Avaya one X Deskphone H 323 9608 and 9611G User Guide CHANGING aeee EE 28 S sereen Width nencia aa 27 Setting ooo cece cece cee ceeeceeeeee eee ee ee eee eeeeeceaeeaeeeeeeeeeeeess 27 Screensaver aeris E A 64 from USB pictures 0 ccccccccceceeeeaeaeaeseeeeeeneees 64 SENDA a E A E a A 50 Speake Aene e a a ese eee 30 To Telephone display icons ccceeeeeeeeeeceeeeeeeeeeeeeees 11 F 10101 Gane ae ae Ea SE Se a iar e A A al Telephone Stand cccccccccccceseeeseeseeeseseseaeeeseeeseeeeees 13 ADOUL stadiievaniddeat a sondeadinndiasthatstidedaavainadaudaaahivei ads 43 TOXU Size vs sacadcis cdead cana csaciasanageaivanua a a AE ar turning OTF isnaad nnana aa aaan 27 Thumb drive Sassinga aaa 61 TranSfEr osvrne 46 U USB TICS seiccicstadecstcecssadscavstabaiessaasadvscdeavaaaiacsans 61 63 64 merging with contacts list 0 ce eeeeee eens 61 PiCtUrEs ak eee ee eee 64 USB flashdrives iecore n 61 L WOTking With esses eter 81 V Visual ALOIS uciani annaa 19 CONMMQUIING aiies aaa 19 Voice dialing cccceceeeeeeeeeeceeceeeeeeeeeeeeeeseeeseneeeaeeees 21 Changing Setting eresia 2 Voice mail logging iN ssssssrirrressiiinrinennniirrnan
64. t for other options Scroll right for other options e vV Aa Scroll up or down when there is more information than can display in the application area End of a list scroll up to see choices The icon shown applies to the 9608 only The call in progress is muted The icon shown applies to the 9608 only The ringer volume is off due to pressing on the Volume button until the volume turns off To reinstate volume press on the Volume button 4 The icon shown applies to the 9611 only The ringer volume is off due to pressing on the Volume button Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 11 Introduction to the 9608 and 9611G deskphones Description until the volume turns off To reinstate volume press on the Volume button Team icon indicating this team member is available Team icon indicating this team member is busy on a call and not available Team icon indicating this team member is not on a call but is forwarding incoming calls Team icon indicating this team member is busy on a call and is forwarding incoming calls Your administrator may place this icon on one of your softkeys as an energy saving measure Pressing this softkey turns the display backlight off When the backlight is off any activity on your telephone turns it back on Indicates that your phone is in an Unnamed Registration state ca
65. terface depends on the administration settings and on how the phone is powered The phone supports USB drives with FAT or FAT32 file systems and does not support USB drives with NTFS file systems and multiple LUNs Adding contacts from an external file to your contacts list About this task Use a USB flash drive to add contacts from an external file to your contacts list The contacts list can contain only 250 entries Contact files merged or written to the phone s contacts list must be in a specific format One way to ensure that the file is in the proper format is to export your the Contacts list of your deskphone to your USB device which automatically creates a properly formatted file Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the phone uses For information on this tool search for Avaya one X USB Companion on the Avaya support site at http www avaya com support Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 61 Using USB Flash Drives with your phone x Note If your administrator has made a special application available that allows you to log in to your phone via a USB device and you log in that way the only Contacts you can see are those on the USB device itself Procedure 1 Plug the USB device into the jack near the center top edge of your phone 2 Press Select or OK to select Merge file and phone contacts The Merge opt
66. the handset is in the correct position You need a small screwdriver to lift the tab after it is reversed Viewing Network Information Your system administrator might ask you to check certain phone or network settings to investigate problems You can obtain network information from the Home Screen Network Information has five different screens for viewing the options Audio parameters IP Internet Protocol parameters Quality of Service Interfaces and Miscellaneous Use the right and left navigation arrows on the navigation button to view the network related information on the various screens Your system administrator will instruct you further as to which network information options and settings are needed Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 13 Introduction to the 9608 and 9611G deskphones 14 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 2 Avaya Menu You can use Avaya Menu to adjust and customize options and settings for your telephone access additional Web based applications get information about your phone and network settings and log out When you press Home you see one of the following menus depending on how your administrator has set up your system and on the applications available to you Note The menus and sub menus that appear depend on how your extension was administered Some options or sub menus may not be avail
67. ts infodev avaya com Browser 5 Press Change 6 Select the setting you want by pressing the button against the setting Default will be standard audio performance unless otherwise modified by your administrator Audio Opt is standard audio performance regardless of what your administrator has chosen HAC Opt is Hearing Aid Compatibility performance 7 Press Save Browser Your deskphone includes WML Web browser capability to use additional applications The applications available through the Web browser vary depending on how your system administrator has configured your deskphone For more information contact your system administrator Access the browser through Avaya Menu If you do not see the Browser option on Avaya Menu Web applications are not available for your deskphone O Note The 9601 deskphone does not support displaying images through the browser Accessing your browser Procedure Press Browser or OK Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 31 Avaya Menu 32 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Chapter 3 About Features This chapter describes the features of your deskphone Your administrator might have set up your deskphone with the features and the call appearances on one screen The Features menu gives you access to Speed Dial buttons and advanced telephony features such as Directory Abbreviated Dia
68. ttached Avaya BM12 Button Module press the Edit button on the module and proceed to Step 10 Select Options amp Settings or Phone Settings Press Select or OK Select Application Settings Select Personalize Labels Press Change or OK N DO MO FB W PD Select the label you want to edit If the label you want to edit is on the Features menu scroll right to access the Features menu and select the label you want to edit 8 Press Edit 9 Edit the label Press More then Clear to clear all text fields and start over 10 Press Save or OK 11 You may revert back to the default button labels by selecting Home gt Options amp Settings gt Application Settings gt Restore Default Button Labels and pressing Change and then Default 24 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Options amp Settings Restoring default button labels About this task If the button labels on your deskphone have been customized you can restore the default button labels Availability of this feature depends on how your deskphone is administered See your system administrator for more information Procedure Press Home Select Options and Settings Select Application Settings Navigate and select Restore Default Button Labels Press Change Oona A OO N gt Press Default Screen amp Sound Options Adjusting the brightness or contrast of
69. ues in the settings file 8 Torestore your data from a backup file be sure the Manual Restore line is selected then press Restore Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 29 Avaya Menu The top line displays messages to inform you that data restoration from the backup file is in progress and when the restoration is finished Your options and settings now reflect their previous values Turning automatic gain control on or off About this task The automatic gain control AGC automatically adjusts the audio output level to achieve a constant and better quality audio Procedure Press Home Select Options amp Settings Press Select or OK Select Advanced Options Press Select or OK Select Automatic Gain Control Press Select or OK Select the Handset Headset or Speaker for which you want to turn AGC on or off Press Change or OK to turn AGC on or off oOo N O ON A OO N gt 10 Press Save Selecting handset audio equalization About this task For most people this option is not relevant For certain people with hearing difficulties however this option can change the audio characteristics of the deskphone and make it easier to hear the far end Procedure 1 Press Home 2 Select Options amp Settings 3 Select Advanced Options 4 Navigate to Handset Equalization 30 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Commen
70. used by not entering an extension within 60 seconds of being prompted for one or not entering a password In this situation your phone may register with its call server but will show only one call appearance no features and will allow only outgoing calls To switch from the unnamed registration state login with a valid extension and password Administrative messages Your administrator can send important messages such as notification of an early office shut down due to inclement weather or information about an imminent service interruption to your deskphone These types of messages can take any of the following forms e a text message streaming across the top display line accompanied by an audible alert e an audible alert broadcast through the Speaker or the headset if that device is active e an interrupt screen notifying you that you are receiving an audio alert While receiving an audible alert you can switch between the Speaker handset and headset can terminate the pushed audio content by going on hook and can adjust the volume as you normally would during a call 12 Avaya one X Deskphone H 323 9608 and 9611G User Guide Comments infodev avaya com Telephone stand Telephone stand The phone can be placed on the stand in a flat position or at an angle If you have placed the phone vertically for wall mounting reverse the tab located under the switchhook in the top ear piece pocket on the phone to ensure that
71. utomatic Intercom Auto Icom or Al Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 33 About Features Feature Name Abbreviation Automatic Callback Auto Callback AutoCB Call Forwarding All Calls Cfrwd or CFwrd Call Forwarding Busy Don t CFBDA Answer Park a Call Call park Call Pickup Call pickup Calling Party Number Blocking CPN Block Calling Party Number Unblocing CPN Unblock Dial Intercom Dial Icom Directed Call Pickup Dir Pickup EC500 EC500 Exclusion Calling Party Exclusion EC500 Extended Calling Extend Call Extended Call Pickup Ext Pickup Malicious Call Tracing Activation MCT Act One step Recording Audix Record Priority Calling Priority Call Send All Calls SAC Whisper Page Whisper Act Note Your phone displays the personalized label instead of the feature abbreviations if you have added personalized labels for any of the features Calling a person from the directory About this task If your system administrator has set up a corporate directory and has made this feature available to you you can dial other users in your system by name Procedure 1 From the Phone screen scroll right to access the Features menu select Directory and press Select or OK 34 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments infodev avaya com Configuring simultaneous ringing for multiple
72. visual alerts About this task When the Visual Alerting option is turned on incoming calls cause the LED in the top right corner of the phone to flash You can turn Visual Alerting on or off Procedure Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Visual Alerting Press Change or OK to turn Visual Alerting on or off OoNOaA KR WD Press Save Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 19 Avaya Menu Setting the audio path You can set your phone to go off hook on the Speaker or the Headset when you make an on hook call Procedure oOo N DOO A OO N gt Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Audio Path Press Change or OK to change the Speaker or Headset setting Press Save Setting contact names to display during calls You can set your phone to show the contact s name rather than the calling party name for an incoming or answered call a transferred call or conference call when a calling or called party number matches a number on your Contacts list Procedure oOo NO OF OO N gt Press Home Select Options amp Settings or Phone Settings Press Select or OK Select Call Settings Press Select or OK Select Pair Contacts to Calls Press Cha
73. your extension Procedure 1 Enter your extension 2 Press Enter or OK 3 Enter your password Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 67 About Logging In and Logging Out 4 If your system is set up to allow visiting user privileges the deskphone prompts for Login Mode Use the right or left navigation arrow to indicate whether you are a visiting user of this phone Visiting User or not Default 5 Press Enter or OK Logging in as a guest user About this task Log in to another phone as a guest to retain the features and functionality of your own phone For example if you are temporarily using a visitor s office telephone but want to have your Contacts list available The phone must be on hook to select this feature Note The guest user login option is available only if your administrator has configured the GUESTLOGINSTAT parameter in the settings file Procedure Press Home Select Guest Login Enter your extension number Enter your password Press Enter or OK Scroll left or right to select the expected amount of time 1 to 12 hours you will use this phone You can log out as a guest at any time despite the duration you select 7 Press Enter or OK Oona FF WwW N gt Logging out of your deskphone extension Procedure 1 Press Home 2 Scroll down and select Log Out 68 Avaya one X Deskphone H 323 9608 and 9611G User Guide April 2013 Comments i

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