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Avaya 3616/3626 Wireless IP Telephone

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1. 555 301 107 Issue 1 July 2003 41 3616 3626 Wireless IP Telephone Installation and Configuration Guide Message Description Action TFTP A failure has occurred during a TFTP Error code 01 02 or 07 check the ERROR x yy software download x The file TFTP server configuration number which was being Error code 81 the Wireless downloaded yy is an error code Telephone will attempt to download describing the particular failure the file again Possible error codes are l For other messages power off the 01 TFTP Server did not find the Wireless Telephone then turn it on requested file again to retry the download If the 02 Access violation reported error repeats note it and contact from TFTP server Avaya Technical Support 07 TFTP server reported No such user error 81 File put into memory did not CRC FF Timeout error TFTP server did not respond within a specified period of time Trying The phone is attempting to register None This display is a progress XXX XXX XXX XXX with the Avaya Call Server at IP XXX XXX XXX XXX indicator and may not appear long enough to recognize during a normal check in Updating Code Wireless Telephone is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded None When the progress bar fills the display line the update operation is complete on that file
2. Do not turn the Wireless Telephone off during this operation Updating The Wireless Telephone is internally None The Wireless Telephone updating its software images may do this briefly after a download This is informational only Waiting Wireless Telephone has attempted None The Wireless Telephone is some operation several times and failed waiting for a specified period of time before attempting that operation again No message shown There is no voice path Verify that the CODEC is G 711 No message shown Messages are left at the principal station but the MSG icon is not lit on the Wireless Telephone Verify that Message Lamp Ext on the station form for the Wireless Telephone is set to the extension of the principal station 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide Access point Coverage 33 Coverage test 31 Overlap 33 Access point description 9 Automatic Learn 19 Avaya Call Server configuration 14 Capacity 36 Channel number 32 Checking code 34 Coverage test 31 Data rates 32 Download messages Failure or Recover 35 Normal 34 Erasing memory 34 High noise option 23 Obstructions 36 Out of range 36 Preferences user defined 23 Index Push to talk 23 Regulatory Domain 20 Restore Defaults 20 Ring type 23 Signal strength 31 Site Certification 31 Site Survey 2
3. 2 3 System Components 3616 Wireless IP Telephone The 3616 Wireless IP Telephone is a lightweight durable handset specifically designed for mobile workplace use within a facility using the Avaya Call Server and 802 11 APs in a wireless LAN 3626 Wireless IP Telephone The 3626 Wireless IP Telephone offers a durable design with push to talk functionality Wireless Telephone functionality is provided by emulating the Avaya 4606 desk set The Wireless Telephone supports five predefined feature keys and a mixture of six programmable line and feature keys Among other features the Wireless Telephone can receive calls directly receive transferred calls transfer calls to other extensions make conference calls and make outside and long distance calls subject to the restrictions applied in your facility The Wireless Telephones are to be used on premises they are not cellular or satellite phones 3616 3626 Wireless IP Telephones use Direct Sequence Spread Spectrum DSSS radio technology to transmit audio packets over wireless LAN APs that support the Avaya Wireless PC card Avaya Voice Priority Processor SpectraLink Voice Priority SVP is the Quality of Service QoS mechanism that is implemented in the Wireless Telephone and AP to enhance voice quality over the wireless network SVP gives preference to voice packets over data packets on the wireless medium increasing the probability that all voice packets are transmitted efficiently
4. If line 1 is assigned to Programmable Key 1 LINE 1 will access line 1 If line 2 is then assigned to Programmable Key 4 LINE 2 will access line 2 L Changes to feature programming will take effect when the Wireless Telephone is powered off and back on again L If an Open Application Interface OAT is operational a function key sequence will be assigned in the OAI configuration and will override any function sequence established here 8 2 The Function Menu The off hook Function Menu displays the features on the Wireless Telephone that have been programmed into the Call Server for use by the Wireless Telephone Display the Function Menu on the 3616 3626 Wireless Telephone by pressing Power On Start Call and then press FCN The display will show the first two features 1 Mute 2 LND Press FCN repetitively to step through the Function Menu Each display shows two features the first three displays show the five assigned features as above The displays for the remaining function key sequences show the features that have been programmed in the Call Server with whatever abbreviations the program uses for those features These features automatically appear on the Wireless Telephone display when the programming is done and the Wireless Telephone is powered off and back on there is no separate programming action to set this up The Function Menu will show an asterisk in front of any active feature that is any feature that is cur
5. for specific configuration steps There may also be incorrect programming of the AP See the Configuration Note for the AP in use at the site If the Avaya Call Server registration fails note any error messages on the display including which line icons are active This information will help with the problem resolution 36 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 12 3 Wireless Telephone Status Messages Wireless Telephone status messages provide information about the 3616 3626 Wireless IP Telephone s communication with the AP and host telephone system The following table summarizes the status messages in alphabetical order Message Description Action 3 chirps audio Wireless Telephone is not able to communicate with the best AP probably because that AP has no bandwidth available None This is only a warning the call will handoff to the best AP once it becomes available ASSERTxxx c Line yyy The Wireless Telephone has detected a fault from which it cannot recover Record the error code so it can be reported Turn the Wireless Telephone off then on again If error persists try registering a different Wireless Telephone to this telephone port If error still persists contact Avaya Technical Support and report the error Bad Config Some needed configuration parameter has not been set Check all required Wireless Teleph
6. 17 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide Phone IP the IP address of the Wireless Telephone This is automatically assigned if DHCP is used If using Static IP configuration you must obtain a unique IP address for each phone from your network administrator AVPP IP the IP address of the Avaya Voice Priority Processor If using Static IP configuration this is simply the IP address of the Avaya Voice Priority Processor Note that the Avaya Voice Priority Processor must be statically configured to have a permanent IP address If DHCP is being used the Wireless Telephone will try the following in order the DHCP option 151 then a DNS lookup of SLNKSVP2 if the DHCP options 6 DNS Server and 15 Domain Name are configured The following components may be configured optionally TFTP Server IP the IP address of a TFTP server on your network which holds software images for updating the Wireless Telephones If this feature is configured not set to 0 0 0 0 or 255 255 255 255 with either Static IP configuration or using DHCP option 66 TFTP Server or the Boot server next server siaddr field the Wireless Telephone will check for newer software each time it is powered on or comes back into range of your network This check takes only a second and ensures that all Wireless Telephones in your network are kept up to date with the same version of software OAI Server IP the IP address
7. Shared Key WEP Select either WEP Off or WEP On Key Information Press the right arrow key to scroll through the options Default Key Enter the key specified for use by the Wireless Telephones This will be 1 through 4 Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 4 Scroll to the key option that corresponds to the Default Key that was entered above Press 0 and enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexadecimal digits A F use the right arrow key to advance to the next digit and the left arrow key to backspace For 40 bit keys you will need to enter 10 digits for 128 bit keys you will need to enter 26 digits The display will scroll as needed Encryption codes display as they are entered For security reasons codes will not display when a user returns to the Admin Menu Encryption options Note that WEP may be set to optional at the AP if there are wireless devices in use that do not have WEP capability All wireless devices must be upgraded to WEP capability for a fully secured WEP environment SON 555 301 107 Issue 1 21 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide Admin PW The Admin PW password controls access to the administration functions in the Admin Menu The password must be set in each Wireless Telephone for which controlled access is
8. Telephone was assigned a unique address Erase Failed Download process failed to erase the Operation will retry but may eventually report the error int error OF Power cycle the phone Erasing Memory Wireless Telephone has determined that a download should occur and is erasing the current software from memory None When the progress bar fills the display line the erase operation is complete Do not turn the Wireless Telephone off during this operation Initializing The Wireless Telephone is performing power on initialization None This is informational only Internal Err The Wireless Telephone has detected a fault from which it cannot recover Record the error code so it can be reported Turn the Wireless Telephone off then on again If error persists try registering a different Wireless Telephone to this telephone port If error still persists contact Avaya Technical Support and report the error Network Busy All APs are full or busy Try the call again later 555 301 107 Issue 1 July 2003 39 3616 3626 Wireless IP Telephone Installation and Configuration Guide Message Description Action No Call Server IP or No Call Server when apparently valid IP but no response to the GRQ RRQ process The No Call Server message may include an error indication Wireless Telephone not administered on the Avaya Call Server Wirele
9. This Document This document explains how to configure and maintain the 3616 3626 Wireless IP Telephone with an Avaya Call Server such as an Avaya MultiVantage on a DEFINITY Server SI or an Avaya S8100 Media Server with CMC1 Media Gateway 1 1 Contacting Avaya To access software updates the most current troubleshooting information and other important information about the 3616 3626 Wireless IP Telephone go to www avaya com support If you have questions about or problems with the 3616 3626 Wireless IP Telephone that you cannot resolve after reading this document contact Avaya Technical Support at 1 800 242 2121 USA only or your local authorized Avaya dealer 1 2 Icons and Conventions This manual uses the following icons and conventions A Caution Follow these instructions carefully to avoid danger L Note these instructions carefully NORM This typeface indicates a key label or button on Avaya hardware 6 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 2 3616 3626 Wireless IP Telephone Overview The 3616 3626 Wireless Telephone is a mobile handset for workplace IP telephone systems The Wireless Telephone operates over an 802 11b wireless Ethernet LAN providing users a wireless voice over IP VoIP extension By seamlessly integrating with an Avaya Call Server such as an Avaya MultiVantage on a DEFINITY Server SI and an Avaya S8100 Media Server with CMC1 M
10. access point the access point which had the strongest signal to this Wireless Telephone displays first followed by the three access points with the next strongest signals 555 301 107 Issue 1 31 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide e YY is the power level in dBm at which this Wireless Telephone heard the associated access point Although shown as a positive number YY represents negative dBm and lower numbers represent stronger signals For example a displayed value of 40 indicates 40dBm and is therefore a stronger signal then a display of 50 which indicates 50dBm At least one access point s reading should be stronger than 70 dBm in all areas Note any areas that have inadequate dBm readings Detect overlap or conflicts Press FCN to toggle to the Site Survey function that shows the channel number of the access points Use this information to detect overlaps or conflicts in access point signaling XXX1 ZZ XXX2 ZZ XXX3 ZZ XXX4 ZZ Chnl e XXXI through XXX4 are the last four digits of the access points MAC address e ZZ is the channel number that the access point is using Note any areas that have access points that are in contention for the same channel It is preferable that no overlaps exist anywhere in your facility If that is not possible then any location that shares two APs with the same channel should also show at least 2 APs with stronger signals that do no
11. and with minimum or no delay SVP is fully compliant with the IEEE 802 11 and 802 11b standards The Avaya Voice Priority Processor is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN All packets to and from the 3616 3626 Wireless IP Telephones pass through the Avaya Voice Priority Processor and are encapsulated for prioritization as they are routed to and from the Avaya Call Server SVP is required for QoS because the current IEEE 802 11b wireless LAN standard provides no mechanism for differentiating audio packets from data packets This standard is undergoing revision to version 802 11e to provide all the functionality of SVP in an industry standard thus ensuring high quality voice in a mixed client environment Once 802 1 le is ratified Avaya and its 802 11 technology partners will adopt the new specification When the 802 1 1le specification replaces SVP the Wireless Telephones can be upgraded and the Avaya Voice Priority Processor can be removed from the system Avaya Call Server the call processing component of the Avaya IP telephony solution Access Points provide the connection between the wired Ethernet LAN and the wireless 802 11 LAN Access points must be positioned in all areas where Wireless Telephones will be used The number and placement of access points will affect the coverage area and capacity of the wireless system Ethernet Switch interconnects multiple network devices incl
12. desired Wireless Telephones are shipped without any Admin Menu password 1 On the keypad press 0 to change the password 2 Enter the password Press the first digit letter of the password The digit displays Press the key again to scroll through the letters associated with that key Example if you press 2 repeatedly you will see 2 A B and C a b and c The following table shows which key will allow you to enter non numeric characters or other characters not represented on the keypad To Enter Press EE EK AE er 1 Space 0 Q q 7 Z Z 9 When the correct entry displays press Right Arrow to move on to the next character Repeat for each digit letter of the password 3 Press END to save the entry and return to the menu Press FCN to abort and return to the menu without saving any changes A If you press END with no entry the password is erased and the display will not require it before displaying the Admin Menu Ext Each 3616 3626 Wireless Telephone must have an extension assigned to it as well as having the same extension administered in the Avaya Call Server This extension is used to register the Wireless Telephone with the Avaya Call Server 1 Press 0 zero to enter a new extension 2 Press END when done 3 Press FCN to quit without changes Password Each 3616 3626 Wireless Telephone must have a password entered into it that matches the Station Security Code administered in
13. especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to an Avaya engineer The coverage test will also require you to put the Wireless Telephone in Site Survey mode and walk the entire coverage area to verify all access points The installation is not complete until these certification steps have been performed Do not hand out Wireless Telephones at a site that has not been certified 10 2 Site Survey Mode Test signal strength in the covered area by performing a Site Survey Put a Wireless Telephone in Site Survey mode see Wireless Telephone Configuration section and walk the entire coverage area while viewing the display The FCN key toggles between the three coverage modes described below The Wireless Telephone will remain in Site Survey mode until it is powered off When testing is complete press Power Off End Call to power off the Wireless Telephone Detect dBm coverage As you walk the perimeter the two line display will show the top four access points that the Wireless Telephone can contact in a code as illustrated below XXX1 YY XXX2 YY XXX3 YY xXXX4 YY dBm e XXXI through XXX4 are the last four digits of the access points MAC address The primary
14. of the NetLink OAI Gateway If using static IP configuration this is simply the IP address of the NetLink OAI Gateway If DHCP is being used the Wireless Telephone will try the DHCP option 152 Default Gateway and Subnet Mask used to identify subnets when using a complex network which includes routers Both of these must be configured not set to 0 0 0 0 or 255 255 255 255 for the Wireless Telephone to contact any network components on a different subnet They can be set using either Static IP configuration or via DHCP options 3 Default Gateway and 1 Subnet Mask respectively Contact your network administrator for the proper settings for your network Note that the Wireless Telephones cannot roam across subnets since they cannot change their IP address while operational Ensure that all your access points are attached to the same subnet for proper operation The Wireless Telephone can change subnets if DHCP is enabled and the Wireless Telephone is powered off then back on when within range of access points on the new subnet Call Server IP the IP address of the Avaya Call Server such as the DEFINITY MultiVantage system If using Static IP configuration this is the IP address of the Call Server If DHCP is being used the Wireless Telephone will try the following in order DHCP Option 43 Keywords MCIPADD MCPORT DHCP Option 176 Keywords MCIPADD MCPORT and if DHCP Option 6 DNS Server and Option 15 Domain Name are config
15. 0 31 Status messages 37 Status messages 40 Support 6 Switched Hub description 10 Transmission obstructions 36 Updating code 34 User Preferences 23 Wireless Telephone Configuration problems 36 Display IP address of 23 Problems with 36 Status messages 37 40 555 301 107 Issue 1 July 2003 43
16. AVAYA Avaya 3616 3626 Wireless IP Telephone Installation and Configuration Guide 555 301 107 Issue 1 Part Number 72 1278 02 Revision A 2003 Avaya Inc All Rights Reserved Printed in U S A Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Avaya Web Page The World Wide Web home page for Avaya is http www avaya com Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or working on your company s behalf Be aware that there is a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product a
17. All telephone functions and messaging features are supported if possible Functions that require the use of the volume keys are not supported nor are Speakerphone functions 8 1 Assigning Functions The first five FCN keys are permanently assigned per the table below Other FCN keys can be programmed via the Avaya Call Server If the Wireless Telephone is associated with a desk station the button features administered for the desk station are assigned to the remaining FCN keys The keypad mapping for each 3616 3626 Wireless IP Telephone is administered through the Avaya Call Server administration software for example Avaya MultiVantage Configuration Manager Programmable keys are accessed by pressing the LINE or FCN key on the Wireless Telephone followed by the appropriate digit key The second column of the table is provided for you to note your actual mappings Telephone Key Assigned Sequence FCN 1 Mute FCN 2 Last Num Dialed FCN 3 Hold FCN 4 Transfer FCN 5 Conference FCN 6 FCN 7 FCN 8 FCN 9 FCN 0 FCN FCN Note that assigned lines can be accessed by the key sequence LINE a digit where the digit is the order in which the line has been received from the Avaya Call Server This is true regardless of which button is associated with the line 28 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide E g
18. ESSID 2 Press END to save the entry and return to the menu Press FCN to abort and return to the menu without saving any changes 555 301 107 Issue 1 19 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide License Management License Management lets you select the VoIP protocol that your site is licensed to download and run The CCMS Protocol to use for the 3616 3626 Wireless Telephones requires License Management selection 009 Any other protocol will cause the Wireless Telephone to malfunction 1 Press 0 to view the current selection The protocol number appears on the display 2 Press 0 to change the protocol 3 Press the right arrow to scroll through the options 4 Press 0 to select the displayed protocol number After selecting the correct protocol for your site you should upgrade the software for the phones See Upgrading Wireless Telephones section for more information Restore Defaults The Restore Defaults option will set all user and administrative parameters to their factory defaults During configuration press to skip this mode Site Survey Mode Site Survey Mode is used to check the signal strength from access points When you select Site Survey Mode the Wireless Telephone will remain in this mode until it is powered off During configuration press gt to skip this mode See Certifying the 3616 3626 Wireless IP Telephone Section 7 for more information on this mode Re
19. If any of the Wireless Telephone s default settings need to be changed the following procedure should be followed 5 1 Opening and Using the Admin Menu The Admin Menu contains configuration options that are stored locally on each Wireless Telephone Every Wireless Telephone is independently configured and if the default settings are not desired the admin options must be set in each Wireless Telephone requiring different settings 1 With the Wireless Telephone powered OFF simultaneously press and hold the Power On Start Call and Power Off End Call keys 2 After hearing two beeps release the Power On Start Call key then release the Power Off End Call key The first option on the Admin Menu displays A If an admin password has been set the display will require its entry before opening the Admin Menu If no password is set the display will proceed directly into the Admin Menu 3 Press the left or right arrow keys and on the Wireless Telephone to scroll through the menu options 4 Press 0 zero to change the selected option 5 Press FCN to return to the previous menu level 6 Press Power Off End Call to exit the menus An asterisk next to an option indicates that it is selected The default settings are shown below with an prior to the option The following table lists the Admin Menu items Detailed descriptions of each item appear below the table 16 555 301 107 Issue 1 July 2003 3616 3626
20. Wireless IP Telephone Installation and Configuration Guide Admin Menu Items 277 Level 3 Level IP Address Use DHCP Static IP Phone IP TFTP Server IP OAI Server IP Default Gateway Subnet Mask Cal Server IP Call Server Port AVPP IP See teste ete Se ee ef a SS ESS ID Learn Once Looe eee Learn Always License Management t Set Current Restore Defaults Site Survey Mode Regulatory Domain Authentication Open System Shared Key Encryption WEP On Off t Default Key i Key Information Key Length i Key Admin PW Ext Password IP Address There are two modes in which the Wireless Telephone can operate DHCP enabled or Static IP Select the mode for operation from the IP Address menu Use DHCP will use Dynamic Host Configuration Protocol to assign an IP address each time the Wireless Telephone is turned on If DHCP is enabled the Wireless Telephone also receives all other IP address configuration from the DHCP server Static IP allows you to manually set a fixed IP address If selected the Wireless Telephone will prompt for the IP addresses of each configurable network component When entering addresses enter the digits only including leading zeroes No periods are required Regardless of the mode in which the Wireless Telephone is operating the following components must be configured 555 301 107 Issue 1
21. Wireless Telephone DHCP Lease Exp The Wireless Telephone s DHCP lease has expired and the call if any cannot continue The Wireless Telephone failed to renew its DHCP lease either because the DHCP server is not running or because the configuration has been changed by the administrator The Wireless Telephone will attempt to negotiate a new lease which will either work or change to one of the above DHCP errors 1 4 38 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide Message Description Action DHCP NACK error A NACK Negative ACKnowledge was received from the DHCP server The DHCP lease currently in use by the Wireless Telephone is no longer valid which forces the Wireless Telephone to restart This problem should resolve itself on the restart If it does not the problem is in the DHCP server DO NOT POWER OFF The Wireless Telephone is in a critical section of the software update None Do not remove the battery or attempt to power off the phone while this is displayed Doing so may require the phone to be returned to Avaya to be recovered memory in the Wireless Telephone Duplicate IP The Wireless Telephone has detected If using DHCP check that the another device with its same IP DHCP server is properly configured address to avoid duplicate addresses If using Static IP check that the Wireless
22. assword If a new password is entered it will be lost when the Wireless Telephone is powered off and the Wireless Telephone will use the password originally entered via the administration menu After a new password is entered press to continue If the user chooses to continue on with the override information the Wireless Telephone will register with the override bit set Any telephone currently registered with the given extension will be unregistered and any activity on the currently registered telephone will be stopped If that telephone is on a call it will be dropped If the user does not want to override the existing extension or enter a different extension for temporary use simply power off the Wireless Telephone to cancel the override If two Wireless Telephones are assigned to the same extension the Avaya e Call Server will not properly resolve the registration conflict due to the presence of the Avaya Voice Priority Processor Both Wireless Telephones may fail to operate properly 555 301 107 Issue 1 27 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 8 Feature Programming The 3616 3626 Wireless IP Telephone emulates the Avaya 4606 The Avaya 4606 supports line appearances and has the following keys e Six programmable keys e Dedicated Mute Speakerphone Hold Transfer Conference and Redial buttons e Adjustable speaker volume control e Adjustable ringer volume control
23. d to your network and completely operational 4 The Avaya Voice Priority Processor which controls the QoS on the wireless LAN for the Wireless Telephones must be on the same subnet as the Wireless Telephones and have the proper versions of software Visit http avaya com support to download the latest Avaya Voice Priority Processor software 5 Add a station on the Avaya Call Server for each Wireless Telephone You will administer each Wireless Telephone as an Avaya 4606 IP Telephone 6 Configure your Wireless Telephone to ensure that it is associated with the Wireless LAN has the appropriate software and is registered to the Avaya Call Server See License Management for detailed instructions for loading software onto Wireless Telephones A The Avaya Voice Priority Processor and all access points must be on the same subnet 555 301 107 Issue 1 7 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 2 2 System Diagram The following diagram shows the components residing on a network with the Avaya Call Server access points APs and wireless LAN Ethernet Switched Hub Avaya Voice Priority Ap Processor SE Ethernet switch Wireless Telephones 7 7 g a POS PSTN Kamar Cee LL Ge GES Avaya IP 0 Phones e Ethernet cable Phone cable 8 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide
24. e Verify that the AP is turned on Verify the ESSID of the wireless LAN and enter or Autolearn it again if required Try getting closer to an AP Check to see if other Wireless Telephones are working within the same range of an AP If so check the ESSID of this Wireless Telephone No Reg Domain Regulatory Domain not set Configure the Regulatory Domain of the Wireless Telephone No SVP IP The Wireless Telephone is configured for static IP as opposed to use DHCP and no valid Avaya Voice Priority Processor address has been entered Enter a valid Avaya Voice Priority Processor IP address in the configuration setting or change to use DHCP 40 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide Message Description Action No SVP Response The Avaya Voice Priority Processor is not responding to requests from the Wireless Telephone This may be caused by bad radio reception or a problem with the Avaya Voice Priority Processor The Wireless Telephone will keep trying to fix the problem for 20 seconds and the message may clear by itself If it does not the Wireless Telephone will restart Report this problem to the system administrator if it keeps happening No SVP Server Wireless Telephone can t locate Avaya Voice Priority Processor IP address configuration of Avaya Voice Priority Processor i
25. e assignments are received from the Avaya Call Server regardless of which button the line is assigned to during system administration 555 301 107 Issue 1 13 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 4 Avaya Call Server Configuration You can configure the 3616 3626 Wireless Telephone as a stand alone station or associate it with a desk station When the 3616 3626 Wireless Telephone is associated with a desk station the user can make and handle calls from either the 3616 3626 Wireless Telephone or the desk station 4 1 Configuring a Standalone Station To configure a 3616 3626 Wireless Telephone as a stand alone station you must add a station on the Avaya Call Server for the 3616 3626 Wireless Telephone To administer a stand alone station on the Avaya Call Server for a Wireless Telephone l 2 3 4 Repeat Steps 1 through 3 for each stand alone Wireless Telephone From the Avaya Call Server administration software add a new station Set Type to 4606 Complete the remainder of the station form as you would for a desk station 14 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 4 2 Configuring an Associated Station To configure a 3616 3626 Wireless Telephone as an associated station you must add a station on the Avaya Call Server for the 3616 3626 Wireless Telephone and then associate that station wit
26. edia Gateway Wireless Telephone users are provided with high quality mobile voice communications throughout the workplace The Wireless Telephone gives users the freedom to roam throughout the workplace while providing all the features and functionality of an IP desk phone The 3616 3626 Wireless IP Telephone provides a wireless extension to the Avaya Call Server The Wireless Telephones reside on the wireless LAN with other wireless devices using Direct Sequence Spread Spectrum DSSS radio technology The handset radio transmits and receives packets at up to 11Mb s A Wireless Telephone must be administered on the Avaya Call Server for the specific features and lines to be accessed by the Wireless Telephone After the handset is registered it receives its configuration information from the Avaya Call Server The 3616 3626 Wireless IP Telephone supports Wired Equivalent Privacy WEP as defined by the 802 11 specification Avaya offers the product with both 40 bit and 128 bit encryption WEP increases the security of the wireless LAN 2 1 Quick Start Guide 1 A wireless LAN must be properly configured and operational through the use of 802 11b wireless access points APs 2 A TFTP Server must be available on the network in order to load the appropriate software into the Wireless Telephones See Section 6 License Management for detailed instructions for loading software on Wireless Telephones The Avaya Call Server must be connecte
27. er version of software that should be downloaded None this message should only last for approximately one second If message remains displayed power off and contact customer support for a replacement phone Checking DHCP IP The Wireless Telephone is retrieving DHCP information from the DHCP server None This is informational only CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check Try the download again it is possible the software was corrupted during download If the error repeats check that the download image on the TFTP server is not corrupted Code Mismatch The software loaded into the Wireless Telephone is incorrect for this model phone Replace the software image on the TFTP server with software that is correct for the phone model DHCP Error 1 4 DHCP Error 1 The Wireless Telephone cannot locate a DHCP server It will try every 4 seconds until a server is located DHCP Error 2 The Wireless Telephone has not received a response from the server for a request for an IP address It will retry until a server is found DHCP Error 3 The server refuses to lease the Wireless Telephone an IP address It will keep trying DHCP Error 4 The server offered the Wireless Telephone a lease that is too short The minimum acceptable lease is 24 hours The Wireless Telephone will stop trying Reconfigure the server and power cycle the
28. erference in which case the user will be required to correct the interference at his own expense Industry Canada IC Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada Le Pr sent Appareil Nom rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le Industrie Canada European Union Declaration of Conformity The CE mark affixed to the equipment means that it conforms to the referenced European Union EU Directives listed below EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC For more information on standards compliance contact your local distributor Purpose of the Document Der Avaya Sprach Prioritatsprozessor Avaya Voice Priority Processor setzt SpectraLink Voice Priority SVP als Quality of Service QoS Mechanismus ein Dieser ist in den Wireless Telefonen und im Wireless Access Point AP implementiert um die Sprach Qualitat tiber Wireless Netzwerke sicherzustellen SVP erm glicht Sprachpaketen die Priorit t zu geben ber normale Datenpaketen Es soll damit erm glicht werden die Sprachpakete effizient und mit einer minimalen Verz gerung ber das Wireless Netzwerk zu transportieren SVP ist mit den Standards 802 11 und 802 11b kompatibel De
29. ess the Power On Start Call key The extension number should be replaced by information from the Avaya Call Server and you should hear dial tone Place a call and listen to the audio quality End the call by pressing the Power Off End Call key Place a call to the Wireless Telephone and verify ring answer clear transmit and clear receive audio Press the Power On Start Call key Use the FCN key to verify all programmed features on the Wireless Telephone and press Power Off End Call when finished Use the LINE key to verify the programmed line appearances and press Power Off End Call when finished Press the Power Off End Call key Any line indicators should turn off and the extension number display will return 30 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 10 Certifying the 3616 3626 Wireless IP Telephones Conduct a preliminary Site Survey Mode test according to the directions given below Note any areas where coverage is conflicting or inadequate Note any system difficulties and work with your wireless LAN and or LAN system administrator to determine the cause and possible remedy See the section Wireless Telephone Problems for clues to possible sources of difficulties 10 1 Site Certification The installer should not leave the site before performing installation verification These tests must be performed in typical operating conditions
30. etween the emulated Avaya IP Phone Model 4606 and the 3616 3626 Wireless IP Telephone Voice Messaging Access Voicemail is accessed on the Wireless Telephone as FCN a character that corresponds to the administered button CODECs The 3616 3626 Wireless IP Telephone is only compatible with the G 711 codec at this time If the wrong codec is issued there will be no voice path DHCP Dynamic Host Configuration Protocol DHCP is a standardized protocol that enables clients to be dynamically assigned with various configuration parameters such as an IP address subnet mask default gateway and other critical network configuration information DHCP servers centrally manage such configuration data and are configured by network administrators with settings that are appropriate for a given network environment The Wireless Telephone will use the following DHCP options if DHCP use is enabled Option Meaning 1 Subnet Mask Default Gateway 6 DNS Server 15 Domain Name 43 Avaya Specific Options 60 Vendor Class ID 66 TFTP Server 151 Avaya Voice Priority Processor 152 NetLink OAI Gateway 176 Avaya Specific Options siaddr Boot server or next server TFTP The Wireless Telephone uses TFTP to update its software over the 802 11 wireless LAN DNS Domain Name System DNS an industry standard protocol locates computers on an IP based network IP networks rely on
31. gulatory Domain The Regulatory Domain will default to North America on the Wireless Telephone display FCC requirements dictate that the menu for changing the domain be available by password which for the Avaya Wireless Telephones is the LINE button To change the domain press LINE and then enter the digits that represent the site s domain Note that both digits must be entered 01 North America 02 Europe except Spain and France 03 Japan 04 Spain 05 France Note as of this writing Spain and France are adopting the general European Regulatory rules Check with your wireless LAN administrator or supplier for which domain to enter in these countries Encryption WEP Wired Equivalent Privacy is a wireless encryption protocol that scrambles wireless signals allowing for greater security in the wireless network If WEP Encryption is required at this site you must configure each Wireless Telephone to correspond with the encryption protocol set up in the access points Select the entries from the options below to enable the Wireless Telephone to acquire the system 20 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide By default WEP options are off If WEP is desired options must be set in the Wireless Telephone that match those set in the APs A Set each of these options to match exactly the settings in your APs Authentication Select either Open System or
32. guration 81 File put into memory did not CRC The Wireless Telephone will attempt to download the file again FF Timeout error TFTP server did not respond within a specified period of time Erase Failed Download process failed to erase the memory in the Wireless Telephone This operation will retry Waiting Wireless Telephone has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again 555 301 107 Issue 1 35 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 12 Troubleshooting Wireless Telephone Problems Wireless Telephones can exhibit transmission problems in several ways They can cease functioning properly display error messages or display incorrect data When using and troubleshooting Wireless Telephones consider the following problem sources to determine the best method of approaching any specific situation 12 1 Access Point Problems Most but not all Wireless Telephone audio problems have to do with access point range positioning and capacity Performing a Site Survey as described in the Setup and Maintenance document can isolate the AP causing these types of problems If the Wireless Telephone itself is suspected conduct a parallel Site Survey with a Wireless Telephone that is known to be properly functioning In range Out of range service will be disrupted if a user moves outside t
33. h a desk station To administer an associated station on the Avaya Call Server for a Wireless Telephone 1 From the Avaya Call Server administration software add a new station 2 Set Type to 4606 3 Set Security Code to the same security code used for the extension to which this Wireless Telephone will be associated that is the desk station You can use a different security code but to make it easier for the user it is recommended that you use the same security code as the desk station 4 Set Message Lamp Ext to the extension of the associated desk station A When bridging the 3616 3626 to another phone principal phone administer the 3616 3626 station s message lamp extension to be that of the principal 5 Set Bridged Call Alerting to y 6 Set Auto Select Any Idle Appearance to y 7 For Button Assignments create bridged appearances to the line appearances on the desk station 8 Add additional feature buttons to buttons 4 5 and 6 if desired 9 Repeat Steps 1 through 8 for each Wireless Telephone A When making changes to feature buttons the phone must be power cycled 555 301 107 Issue 1 15 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 5 3616 3626 Wireless IP Telephone Configuration The Wireless Telephone can be automatically configured for IP address and or ESSID by enabling DHCP and or ESSID Learning respectively
34. he area covered by the wireless LAN access points Service is restored if the user moves back within range Ifa call drops because a user moves out of range the Wireless Telephone will recover the call if the user moves back into range within a few seconds Capacity in areas of heavy use the call capacity of a particular AP may be filled If this happens the user will hear three chirps from the Wireless Telephone The user can wait until another user terminates a call or move within range of another AP and try the call again Ifa user is on a call and moves into an area where capacity is full the system attempts to find another AP Due to range limitations this may be the same as moving out of range Transmission Obstructions prior to system installation the best location for APs for optimum transmission coverage was determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding APs 12 2 Configuration Problems Certain problems are associated with improper configuration of either the Avaya Call Server or the Wireless Telephone Configuration problems are generally corrected by changing the configuration at the Avaya Call Server or on the Wireless Telephone See the sections Avaya Call Server Configuration and 3616 3626 Wireless IP Telephone Configuration
35. ireless Telephone will emulate the 4606 display handling Certain characters may be used by the Avaya Call Server that are not implemented in the Wireless Telephone such as definable and special characters In the CCMS environment the softkeys and the MENU key are unavailable Press the FCN key while off hook to scroll through system features Press the shortcut key to activate the feature 12 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide Voicemail Icon The Voicemail icon is activated when a new voice mail message is received A When bridging the 3616 3626 to another phone principal phone administer the 3616 3626 station s message lamp extension to be that of the principal Ringing and Tones The ringing types normal or vibrator are programmed by the Wireless Telephone user into the Wireless Telephone and are not accessible or changeable by the Avaya Call Server Whenever possible the audible and vibrating ringer on the Wireless Telephone will follow the cadence provided by the Avaya Call Server Audio Features The Avaya IP Phone Model 4606 speakerphone features will not be made available on the Wireless Telephone Line Indicators The line indicators on the Wireless Telephone will convert to a solid or flashing number to mimic the LEDs next to Line keys on the Avaya 4606 Note however that the Wireless Telephone will indicate line numbers based on the order lin
36. is message also displays a progress bar When the progress bar fills the display line the erase operation is complete Updating Code Wireless Telephone is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file When the update is complete the Wireless Telephone displays the extension number and is ready for use 34 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process Message Description Server Busy Wireless Telephone is attempting to download from a TFTP Server that is busy downloading other phones and refusing additional downloads The Wireless Telephone will automatically retry the download every few seconds TFTP a failure has occurred during the TFTP download of one of the files x ERROR x yy The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error Check the TFTP server confi
37. izza lo SpectraLink Voice Priority SVP un meccanismo per la gestione della qualita del servizio QoS Quality of Service in grado di assicurare un eccellente qualita del segnale vocale che transita su reti wireless convergenti SVP da la preferenza ai pacchetti di voce sopra i pacchetti di dati sulla rete LAN wireless aumentando la probabilit che tutti i pacchetti di voce sono trasmessi efficientemente e con minimo di ritardo SVP compatibile sia allo standard IEEE 802 11 che allo standard 802 1 1b L AVAYA Voice Priority Processor un dispositivo di reti LAN Ethernet che funziona con il punto d accesso Access Point per fornire la qualita del servizio QoS Quality of Service sulla rete LAN wireless Tutti i pacchetti di voce a e da i telefoni wireless di NetLink sono intercettati dal AVAYA Voice Priority Processor vengono incapsulati per la prioritizzazione per poi essere diretti a e da un IP Server o IP Gateway 3616 3626 Wireless IP Telephone Installation and Configuration Guide Table of Contents Lo ABOU THS EEN 6 1 1 Contacting Avaya 6 1 2 Icons and Conventions 6 2 3616 3626 Wireless IP Telephone OVCSrVICW ssscccccccccccccccceeseseeeeeesensssesensssesessesssessnsness 7 2 1 Quick Start Guide 7 2 2 System Diagram 8 23 System Components 9 3 The 3616 3626 Wireless IP Telephone 1 1 0ccccccccccsssssnnneeeesssssssnsnnneneeeeeesssessnssssennees 11 3 1 Specifications 11 3 2 The Display 12 4 Avaya Gal
38. l Server GontiguraliO sass ccasseietndeacantnsaincadedaaeascndaendadadeoeneadaaeiedeaancncaaens 14 4 1 Configuring a Standalone Station 14 4 2 Configuring an Associated Station 15 5 3616 3626 Wireless IP Telephone CONnfiQuratiOn sssecceccccssseseesnneenseeesssssnenseeeeees 16 5 1 Opening and Using the Admin Menu 16 5 2 User defined Preferences 23 E EE overtime 24 6 1 Requirements 24 6 2 Configuration Process 24 7 Avaya Call Server Integration Factors s1sscccccccssscsesseeneesseesesssenssnenenseeessssseeeesseeeees 26 8 Feature Frog ane aii dmicniniiniddeamnedeneanemine 28 8 1 Assigning Functions 28 4 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 8 2 The Function Menu 29 9 Testing a Wireless Telephon susicsssensecesassrsensranssersnsssannnnansiecsasssiensannananseaatieasaentianscsaion 30 10 Certifying the 3616 3626 Wireless IP TeleDPhOMes 1 ccccccccccccccecenneneneneneneneeesees 31 10 1 Site Certification 31 10 2 Site Survey Mode 31 10 3 Solving Coverage Issues 33 TL SOS EES 34 11 1 Upgrading Wireless Telephones 34 12 Troubleshooting Wireless Telephone PrOobleMS 11ccccccccccceseeneeeeceessssessensnnnnetesees 36 12 1 Access Point Problems 36 12 2 Configuration Problems 36 12 3 Wireless Telephone Status Messages 37 555 301 107 Issue 1 5 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 1 About
39. less IP Telephones use proprietary software programs maintained by Avaya The software versions that are running on the Wireless Telephones can be displayed during power on by holding down the Power On Start Call button Avaya or its authorized dealer will provide information about software updates and how to obtain the software for example downloading from a web site 11 1 Upgrading Wireless Telephones After software updates are obtained from Avaya they must be transferred to the appropriate location in the LAN to update the code used by the Wireless Telephones 3616 3626 Wireless IP Telephones allow over the air transfer of software updates from the designated TFTP server to the Wireless Telephones The downloader function in the Wireless Telephone checks its software version every time the Wireless Telephone is turned on If there is any discrepancy the Wireless Telephone immediately begins to download the update Normal Download Messages When the Wireless Telephone is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal message progression is Message Description Checking Code Wireless Telephone is contacting the TFTP Server to determine if it has a newer version of software that should be downloaded Erasing Memory Wireless Telephone has determined that a download should occur and is erasing the current software from memory Th
40. m the menu to select an option that describes the noise level in your environment Selecting the correct option will adjust the Wireless Telephone to account for background noise Select Normal for most office environments High for moderate background noise or Severe for extremely noisy conditions Use of the non Normal Noise modes is not recommended unless you are in a loud environment or you may find it difficult to be heard on your Wireless Telephone Current IP Address displays the IP address currently assigned to the Wireless Telephone The IP address is not set here it is merely displayed Push to talk displays the menu for the two way radio feature in the 3626 Wireless Telephone The Channel option allows you to select a channel 1 8 to send and receive radio messages The Enable Disable option allows you to enable or disable the radio feature Avaya Call Server IP displays the IP address of the Avaya Call Server with which the Wireless Telephone is registered 555 301 107 Issue 1 23 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 6 License Management The 3616 3626 Wireless IP Telephone system supports a number of different IP protocol integrations All 3616 3626 series Wireless Telephones are shipped from Avaya with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server The Wireless Telephones will not functi
41. nd any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee agent subcontractor or a person working on your company s behalf Whereas a malicious party is Anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of Utilization of capabilities special to the accessed equipment Theft such as of intellectual property financial assets or toll facility access Eavesdropping privacy invasions to humans Mischief troubling but apparently innocuous tampering Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there could be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Your Responsibility for Your Company s Telecommunications Security The final responsibility for securing both thi
42. number based addresses to move information on the network However users are better at remembering friendly names than number based addresses so it is necessary to 26 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide translate user friendly names into addresses that the network can recognize The Wireless Telephone will use DNS to automatically translate names into IP addresses for these components TFTP Server Avaya Voice Priority Processor and Avaya Call Server Extension Override The Avaya Call Server will detect when a Wireless Telephone tries to register with the same extension as any telephone that is already registered to that extension If this happens the Wireless IP Phone will display Extension in use to continue Press to continue The Wireless Telephone will display Ext XXX OK New At this point a new extension can be entered or if the key is pressed the Wireless Telephone will retain the current extension If a new extension is entered it will be lost when the Wireless Telephone is powered off and the Wireless Telephone will use the extension originally entered via the administration menu After a new extension is entered press to continue The Wireless Telephone will then display Password OK A new password can be entered at this time or if the key is pressed the Wireless Telephone will continue with its current p
43. on properly without downloading appropriate software The following details the process to properly configure 3616 3626 Wireless IP Telephone and download software via over the air file transfer 6 1 Requirements A wireless LAN must be properly configured and operational through the use of 802 11b wireless access points The Avaya Call Server must also be connected to your network and completely operational A TFTP Server must be available on the network in order to load the appropriate software into the Wireless Telephones Finally ensure that the Battery Pack on the Wireless Telephone is fully charged Configuration Process Download the latest 3616 3626 Wireless IP Telephone IP software from http www spectralink com service software html Place the latest version of the 3616 3626 Wireless IP Telephone code on the TFTP Server and ensure the TFTP Server is started The three files that are needed must be named s nk_cfg cfg padllccc bin and phintl24 bin Ifstatically assigning IP addresses ensure that the IP Address TFTP Server IP Subnet Mask and Default Gateway information are accurate in the Admin Menu If using a DHCP Server ensure that the DHCP option is set See 3616 3626 Wireless IP Telephone Configuration section for detailed configuration instructions Ensure the Wireless Telephone has properly configured ESSID and Reg Domain Information within the Admin Menu If you are accepting broadcast ESSID
44. one configuration parameters for valid settings Bad ESSID The Wireless Telephone is configured for static ESSID as opposed to Learn once or Learn always and no ESS ID has been entered Enter an ESSID in the configuration settings or change to one of the Learn modes battery icon Low Battery and loud beep audio Low battery In call The battery icon displays and a soft beep will be heard when the user is on the Wireless Telephone and the battery charge is low User has 15 30 minutes of battery life left Not in call The battery icon displays whenever the Battery Pack charge is low The message Low Battery and Beep indicate a critically low battery charge when user is not on the Wireless Telephone The Wireless Telephone will not work until the Battery Pack is charged Battery Failure The Battery Pack is not functioning Replace the Battery Pack with a new or confirmed Avaya Battery pack Any non Avaya Battery Packs will not work Charging The Wireless Telephone is charging in the Desktop Charger No action needed 555 301 107 Issue 1 July 2003 37 3616 3626 Wireless IP Telephone Installation and Configuration Guide Message Description Action Charge Complete The Wireless Telephone is now fully charged No action needed Checking Code Wireless Telephone is contacting the TFTP Server to determine if it has a new
45. r Avaya Sprach Priorita tsprozessor Avaya Voice Priority Processor ist ein Ethernet LAN Ger t welches in Verbindung mit dem Wireless Access Point AP arbeitet um so das QoS fiir das Wireless Netzwerk zur Verfiigung zu stellen Alle Sprachpakete von und zu den NetLink Wireless Telefonen werden durch den Avaya Sprach Prozessor abgefangen prioririsiert und dann von oder zu einem IP Server oder Gateway gesendet Le processeur de voie Avaya Voice Priority utilise SpectraLink Voice Priority SVP comme m canisme de qualit de service Qos impl ment sur les t l phones sans fil Wireless et les points d acc s Access Points SVP donne la priorit aux paquets voie par rapport aux paquets donn es sur le media sans fil Wireless Ce m canisme augmente l efficacit de transmission des paquets voie et en diminue le risque de retard d lai SVP est enti rement compatible avec les standards IEEE 802 11b et IEEE 802 11 Le processeur de voie Avaya Voice Priority est un l ment Ethernet LAN qui en combinaison avec les points d acc s Access Points garantit l impl mentation de la qualit de service sur le r seau sans fil Tous les paquets voie en provenance et a destination du t l phone sans fil NetLink sont intercept s par le processeur de voie Avaya Voice Priority et encapsul s afin de pouvoir tre prioris s puis dirig s en direction ou re us en provenance du serveur IP ou du gateway L AVAYA Voice Priority Processor util
46. rently activated If a feature is not activated there will be a blank space in front of the active feature abbreviation For example If FCN 6 is programmed to the Send All Calls feature SAC when the SAC feature is activated the display will show 6 SAC When the feature is not active the Function Menu will display 6 SAC The presence of the asterisk depends on the communication between the Call Server and the Wireless Telephone If the Call Server does not send an active message to the Wireless Telephone that particular feature will not display an asterisk when active For features that are activated by the Wireless Telephone such as SAC the corresponding function key may be pressed at any time in order to activate or deactivate the feature For example Press Power On Start Call FCN FCN FCN to display Ge SAC Press 6 to deactivate SAC The display will then show 6 SAC 555 301 107 Issue 1 29 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 9 Testing a Wireless Telephone Verify proper registration and operation of the Wireless Telephone by performing the following tests on each Wireless Telephone in an active wireless area J Power on the Wireless Telephone by pressing Power On Start Call You will see a series of messages displayed as the Wireless Telephone acquires the system The Wireless Telephone should display the user extension Any error messages should clear Pr
47. rn Once allows the Wireless Telephone to scan all ESSIDs for a DHCP server and or TFTP server Once either is found the Wireless Telephone retains the ESSID from whichever access point it associates with at that point When overlapping wireless systems exist the Learn Once feature allows the Wireless Telephone to use only the ESSID established at first learn at all subsequent power ons This ESSID is retained by the Wireless Telephone until the ESSID option is reselected Learn Always allows the Wireless Telephone to automatically learn the ESSID at each power on or loss of contact with the wireless LAN out of range This may be useful if the Wireless Telephone will be used at more than one site Static Entry If your access points do not accept broadcast ESSID or if there are overlapping wireless systems in use at the site enter the correct ESSID manually 1 On the keypad press the first digit letter of the ESSID The digit displays Press the key again to scroll through the letters associated with that key Example if you press 2 repeatedly you will see 2 A B and C a b and c The following table shows which key will allow you to enter non numeric characters or other characters not represented on the keypad To Enter Press _ amp 8 amp z er 1 Space 0 Qq 7 Zz 9 When the correct entry displays press Right Arrow to move on to the next character Repeat for each digit letter of the
48. s at your access points the handset will automatically learn the ESSID information when powering on See 3616 3626 Wireless IP Telephone Configuration section for detailed configuration instructions Using the Admin Menu on the Wireless Telephone ensure the License Mngt menu option is set to 009 This ensures the handset will check for the proper software files each time it powers on See 3616 3626 Wireless IP Telephone Configuration section for detailed configuration instructions Power cycle the Wireless Telephone 24 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 7 The code will now download to the handset The status bar will increment fully across the display for each function that is being performed in the download process Upon completion of the update process the handset will re boot with the new firmware 8 Register the Wireless Telephone with the Avaya Call Server and properly configure the handset with the appropriate extension and password A For future software upgrades simply update the files that are stored on the TFTP Server Each time the Wireless Telephone is powered up it will check with the TFTP Server to ensure it has the proper software version 555 301 107 Issue 1 25 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 7 Avaya Call Server Integration Factors This section describes the mapping b
49. s points must be on the same subnet 10 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 3 The 3616 3626 Wireless IP Telephone 3 1 Specifications Radio frequency Transmission type Transmit data rate Radio QoS Wireless security FCC certification Management Voice encoding VoIP Protocols Transmit power Display 3616 Dimensions 3626 Dimensions 3616 Weight 3626 Weight Battery capacity 2 4000 2 4835 GHz Direct Sequence Spread Spectrum DSSS up to 11 Mb s SpectraLink Voice Priority SVP Wired Equivalent Privacy WEP 40bit and 128bit Part 15 247 DHCP TFTP G 711 CCMS 100 mW peak lt 10 mW average 2 x 16 character alphanumeric plus line and status indicators 5 5 x 2 0 x 0 9 5 9 x 2 2 x 1 0 4 2 ounces 6 0 ounces 4 hours talk time 80 hours standby 555 301 107 Issue 1 July 2003 11 3616 3626 Wireless IP Telephone Installation and Configuration Guide 3 2 The Display Line indicators Left arrow Earpiece Low battery Right arrow icon base 3 esnnnss S Voicemail icon Shortcut Menu amp Main display area Alphanumeric The 3616 3626 Wireless IP Telephone display has two lines capable of displaying 16 alphanumeric characters each Display information provided by the Avaya Call Server when the Wireless Telephone is off hook will be passed directly to the Wireless Telephone display The W
50. s system and its networked equipment rests with you an Avaya customer s system administrator your telecommunications peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents System administration documents Security documents Hardware software based security tools Shared information between you and your peers Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure your e Avaya provided telecommunications systems and their interfaces Avaya provided software applications as well as their underlying hardware software platforms and interfaces H Any other equipment networked to your Avaya products Federal Communications Commission Statement Part 15 Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions could cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful int
51. s wrong or missing Avaya Voice Priority Processor is not working Check error status screen on Avaya Voice Priority Processor No LAN connection at the Avaya Voice Priority Processor Verify Avaya Voice Priority Processor connection to LAN Not Installed A required software component is missing Check that all required software files are on the TFTP server if over the air downloading is being used If the error repeats contact Avaya Technical Support Press End Call Your call has ended Press the Power Off End Call key to return to standby mode Server Busy Wireless Telephone is attempting to download from a TFTP Server that is busy downloading other devices and refusing additional downloads None the Wireless Telephone will automatically retry the download every few seconds SVP Service Rej The Avaya Voice Priority Processor has rejected a request from the Wireless Telephone The Wireless Telephone will restart and attempt to re register with the Avaya Voice Priority Processor which should fix the problem Report to your administrator if it keeps happening System Locked with Busy Tone Avaya Voice Priority Processor is locked Try the call again later system has been locked for maintenance System Busy with Busy Tone Avaya Voice Priority Processor is busy or out of resources All call paths are in use try the call again in a few minutes
52. ss Telephone not properly configured Verify that extension and password in the Wireless Telephone match those administered in the Avaya Call Server The Avaya Call Server is not working Verify that the Avaya Call Server is operational If so follow standard troubleshooting procedures for the Avaya Call Server No LAN connection at the AP or the Avaya Call Server Verify the Avaya Call Server connection to LAN and all APs Wireless Telephone can t locate the Avaya Call Server IP address configuration of the Avaya Call Server is wrong or missing No Extension An extension has not been entered for the Wireless Telephone Enter an extension via the Admin Menu No Host IP The Wireless Telephone is configured for static IP as opposed to use DHCP and no valid host IP address the Wireless Telephone s IP address has been entered Enter a valid IP address in the configuration settings or change to use DHCP No IP Address Invalid IP Check the IP address of the Wireless Telephone and re configure if required No Net Access e Cannot authenticate associate with AP e Incorrect WEP settings Verify the AP configuration Verify that all the WEP settings in the Wireless Telephone match those in the APs No Net Found This indicates any of the following e No radio link e No ESSID Autolearn not supported or Incorrect ESSID e Out of rang
53. t conflict Confirm Supported Data Rates Press FCN to toggle to the Detail function Use this information to confirm signal strength and supported data rates 3 Full MAC dB Ch 1b2b5b11b Detl the number 1 4 of the AP Full MAC the MAC address of the AP dB the signal strength of the AP Ch the channel of the AP 1b2b5b1 1b is an example of the data rates that may be displayed Walk around the site to determine supported data rates one AP at a time In any location you may use the right arrow key to display the second best AP arrow again to the third best and so on to the fourth best The left arrow key steps you back to the first best Each data rate 1 2 5 5 or 11Mbit sec that is supported by the AP is shown Those rates that are in the Basic Rate set sometimes referred to as required rates are indicated by a b following the rate number The Supported and Basic data rate s should be the same on all APs as is appropriate for your environment 32 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 10 3 Solving Coverage Issues Coverage issues are best resolved by adding and or relocating APs Overlap issues may be resolved by reassigning channels to the APs or by relocating the APs 555 301 107 Issue 1 33 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 11 Software Maintenance The 3616 3626 Wire
54. the Avaya Call Server This password can be up to 7 digits If the Call Server has no password leave this option blank 1 Press 0 zero to enter a new password 2 Press END when done 3 Press FCN to quit without changes 22 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide 5 2 User defined Preferences The following user defined preferences are also covered in the 3616 3626 Wireless IP Telephone user guide The system administrator can refer to this list for more information about customizing Wireless Telephone settings To configure the following options the Wireless Telephone must acquire the system no error message may display and be at the extension display Press and hold FCN briefly to open the user options menu Use the following keys to display and select options gt Right arrow displays next menu item lt Left arrow displays previous menu item 0 Zero selects or changes item FCN returns to previous menu level Power Off End Call exits menus Select Ring Type then Telephone Ring to change the standard ring used for normal operation From the Telephone Ring menu select either Normal Ring an audible alert or Vibrator Ring The Auxiliary Ring modes are reserved for future use Vibrator ring works only if this Wireless Telephone has the optional vibrating ringer The ring type currently in use displays with an asterisk Select High Noise Mode fro
55. uding the Avaya Voice Priority Processor Avaya Call Server Avaya IP Phones and the access points Ethernet switches provide the highest performance networks which can handle combined voice and data traffic and are required when using the 3616 3626 Wireless IP Telephones 555 301 107 Issue 1 9 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide Although a single Ethernet switch network is recommended the Wireless Telephones and the Avaya Voice Priority Processor can operate in larger more complex networks including networks with multiple Ethernet switches routers VLANs and or multiple subnets However in such networks it is possible for the Quality of Service QoS features of the Avaya Voice Priority Processor to be compromised and voice quality may suffer Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected Note that the 3616 3626 Wireless IP Telephones cannot roam from one subnet to another If routers and multiple subnets are in use the Wireless Telephones must only use access points attached to a single subnet or be powered off and back on to switch to a different subnet Avaya IP Phone The wired LAN desk sets provided by Avaya for use with the Avaya Call Server TFTP Server Required in the system to distribute software to the Wireless Telephones L The Avaya Voice Priority Processor and all acces
56. ured DNS lookup of server names found in the above options and finally the DNS lookup of AvayaCallServer DOMAIN The DHCP lookup process will stop once a properly formatted IP address or potentially a list of address from Option 43 or Option 176 has been discovered whether or not the wireless telephone can successfully register with an address in the list Call Server Port the IP port address of the Avaya Call Server such a the DEFINITY MultiVantage system This port normally defaults to 1719 and is rarely changed The port number entered must be coordinated with the administration of the Call Server otherwise the wireless phone will not be able to register with the Call Server 18 555 301 107 Issue 1 July 2003 3616 3626 Wireless IP Telephone Installation and Configuration Guide ESSID Select the option that will enable the Wireless Telephone to acquire APs with the correct ESSID Extended Service Set ID aka SSID each time it is turned on Note about Automatic Learn options Broadcast ESSID must be enabled in the access points for ESSID learning to function Refer to the Configuration Note for your access point or call your access point vendor for specifics Overlapping wireless systems complicate the use of ESSID learning as the Wireless Telephone in an overlapping area could receive conflicting signals If this is the situation at your site use Static Entry or Learn Once in an area with overlapping ESSIDs Lea

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